Job Title: Property Services Planner/Scheduler Contract Type: Permanent Salary: £34,282.13 Per Annum Working Hours: 35 Hours per week Working Pattern: Monday - Friday, Hybrid Location: Camden, London The difference you will make as a Property Services Planner/Scheduler As a Planner you will form part of a local repairs team which ensures that works orders are scheduled through the In-house appointments system, repairs works are allocated to trade operatives and all works are carried out with minimal average turnaround time. About you Educated to GCSE (or equivalent) in English & Maths. Experience of working in a pressurised environment and dealing with challenging situations. Good time management, planning & organisational skills. Good on computerised systems. Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Competitive pay & generous pension 28 days holidays plus bank holidays Flexible working options available Investment in your learning, personal development and technology A wide range of benefits Diversity and Inclusion at Riverside We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Role Profile Support the scheduling of operative and sub-contract resource to ensure effective resource management, delivery of a customer focused repairs service and that performance targets are met / achieved. Ensure IT systems are operated effectively, operatives are using and updating their PDAs appropriately and schedule of rate codes are inputted correctly. Ensure repairs are monitored and updated on an ongoing basis in relation to job status, including jobs raised booked within target time, cancelled works orders, repairs without appointments, overdue jobs and all follow on jobs are actioned by the end of each day. Ensure the customer experience is central to all activities by adopting a professional manner when communicating with service users, clients, and both internal/external stakeholders This includes but is not limited to appearance, company ID, maintaining a high standard of Health & Safety requirements. A key person communicating between the resident and maintenance worker regarding ongoing work/s where required and liaison with colleagues to ensure accurate & timely information provided. Work with all team members including, administrators, operatives, supervisors and subcontractors to ensure an efficient and productive service is delivered to service users and client and to support the attainment and maintenance of high levels of satisfaction with performance delivery in accordance with agreed standard operating procedures. Follow and support policies, procedures, initiatives and work instructions at all times and keep all supplied company assets in a good condition in line with the company policies and report to your Manager where damages occur. Provide back up to all other planners, covering any absences and attend informal and formal company & client meetings and training sessions as required. The primary reporting line is to the works scheduler team leader; however, the job role will include a close working relationship with other Riverside Property Services staff. This role requires a person with the ability to communicate at all levels with other parts of the Riverside Group, residents, and Riverside Property Services staff. Assist with the delivery of day-to-day service so as to maximise contract performance against KPI's, minimise default notices and penalties and to ensure high levels of customer service so as to achieve contract value. Assist in the control the costs of such items as man hours, equipment, vehicles, stock and tools, thus minimising wastage, and avoidable expenditure. Gain appropriate sign off for expenditure and Identify cost effective service delivery options to reduce cost. The jobholder will liaise with the Riverside Group and its agents, Riverside Property Services staff, operatives, sub-contractors. May occasionally oversee work of an apprentice and work as part of a team or alone. Working with some vulnerable service users / groups. Managing expectations of client and service users. Effective management of operative diaries and resource. Correct priority target assigned to work. Person specification Essential Educated to GCSE (or equivalent) in English & Maths. Experience of working in a pressurised environment and dealing with challenging situations. Good time management, planning & organisational skills. Good on computerised systems. Good written, verbal, questioning & interpersonal skills. Strong customer experience ethos. Able to work alone or as part of team, demonstrates company values e.g. customer first. Desirable Team working Communication skills Organisational skills Decision making and problem solving. Negotiating skills People Management
Apr 23, 2026
Full time
Job Title: Property Services Planner/Scheduler Contract Type: Permanent Salary: £34,282.13 Per Annum Working Hours: 35 Hours per week Working Pattern: Monday - Friday, Hybrid Location: Camden, London The difference you will make as a Property Services Planner/Scheduler As a Planner you will form part of a local repairs team which ensures that works orders are scheduled through the In-house appointments system, repairs works are allocated to trade operatives and all works are carried out with minimal average turnaround time. About you Educated to GCSE (or equivalent) in English & Maths. Experience of working in a pressurised environment and dealing with challenging situations. Good time management, planning & organisational skills. Good on computerised systems. Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Competitive pay & generous pension 28 days holidays plus bank holidays Flexible working options available Investment in your learning, personal development and technology A wide range of benefits Diversity and Inclusion at Riverside We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Role Profile Support the scheduling of operative and sub-contract resource to ensure effective resource management, delivery of a customer focused repairs service and that performance targets are met / achieved. Ensure IT systems are operated effectively, operatives are using and updating their PDAs appropriately and schedule of rate codes are inputted correctly. Ensure repairs are monitored and updated on an ongoing basis in relation to job status, including jobs raised booked within target time, cancelled works orders, repairs without appointments, overdue jobs and all follow on jobs are actioned by the end of each day. Ensure the customer experience is central to all activities by adopting a professional manner when communicating with service users, clients, and both internal/external stakeholders This includes but is not limited to appearance, company ID, maintaining a high standard of Health & Safety requirements. A key person communicating between the resident and maintenance worker regarding ongoing work/s where required and liaison with colleagues to ensure accurate & timely information provided. Work with all team members including, administrators, operatives, supervisors and subcontractors to ensure an efficient and productive service is delivered to service users and client and to support the attainment and maintenance of high levels of satisfaction with performance delivery in accordance with agreed standard operating procedures. Follow and support policies, procedures, initiatives and work instructions at all times and keep all supplied company assets in a good condition in line with the company policies and report to your Manager where damages occur. Provide back up to all other planners, covering any absences and attend informal and formal company & client meetings and training sessions as required. The primary reporting line is to the works scheduler team leader; however, the job role will include a close working relationship with other Riverside Property Services staff. This role requires a person with the ability to communicate at all levels with other parts of the Riverside Group, residents, and Riverside Property Services staff. Assist with the delivery of day-to-day service so as to maximise contract performance against KPI's, minimise default notices and penalties and to ensure high levels of customer service so as to achieve contract value. Assist in the control the costs of such items as man hours, equipment, vehicles, stock and tools, thus minimising wastage, and avoidable expenditure. Gain appropriate sign off for expenditure and Identify cost effective service delivery options to reduce cost. The jobholder will liaise with the Riverside Group and its agents, Riverside Property Services staff, operatives, sub-contractors. May occasionally oversee work of an apprentice and work as part of a team or alone. Working with some vulnerable service users / groups. Managing expectations of client and service users. Effective management of operative diaries and resource. Correct priority target assigned to work. Person specification Essential Educated to GCSE (or equivalent) in English & Maths. Experience of working in a pressurised environment and dealing with challenging situations. Good time management, planning & organisational skills. Good on computerised systems. Good written, verbal, questioning & interpersonal skills. Strong customer experience ethos. Able to work alone or as part of team, demonstrates company values e.g. customer first. Desirable Team working Communication skills Organisational skills Decision making and problem solving. Negotiating skills People Management
Scheduling Team Leader - Social Housing Repairs & Maintenance Full time, permanent Based in Stratford 34,000 per annum Here at Howells, we are working with a leading property services contractor to recruit an experienced and driven Scheduling Team Leader to join their team. Our client is a well-established specialist delivering responsive repairs, planned works, refurbishments, and void services. With a strong workforce and long-standing industry experience, they are committed to keeping residents safe, properties well maintained, and clients fully compliant. The Role As Scheduling Team Leader, you will oversee the day-to-day scheduling and administration of reactive and/or planned repairs services, ensuring performance and customer service targets are consistently met. You will support the management of a team of planners and call handlers, driving efficient resource planning and delivering a high standard of customer service. Responsibilities Manage resource planning activities to maximise efficiency Support the team in achieving weekly KPI targets by ensuring jobs and appointments are met Monitor KPI performance and analyse service failures to drive continuous improvement Carry out regular audits of team performance and address any issues identified Ensure all reporting systems are accurately maintained and updated in a timely manner Deliver excellent customer service to residents and clients Handle resident queries, manage appointment changes, and arrange bookings Support customer satisfaction initiatives, including surveys where required Attend meetings and provide regular updates to the team Promote a positive team culture and maintain high standards Assist with people management responsibilities where required Ensure compliance with company policies, procedures, and environmental standards Collaborate with other departments to ensure smooth service delivery Key Criteria Experience within a scheduling or call centre environment Background in maintenance/repairs, ideally within social housing Strong customer service focus with an excellent telephone manner Good communication and organisational skills Ability to identify and resolve issues effectively Strong prioritisation skills and ability to meet deadlines Ability to work under pressure in a fast-paced environment High attention to detail Team player with supervisory or team leadership experience What's on Offer 25 days annual leave + bank holidays Long service awards Employee perks and discount scheme Paid volunteer day each year Ongoing training, support, and career progression opportunities Inclusive and supportive working environment This is a great opportunity for someone looking to step into or further develop their leadership career within the Social Housing sector, working with a reputable contractor delivering essential services. For more information and your chance of securing this role, please apply online!
Apr 23, 2026
Full time
Scheduling Team Leader - Social Housing Repairs & Maintenance Full time, permanent Based in Stratford 34,000 per annum Here at Howells, we are working with a leading property services contractor to recruit an experienced and driven Scheduling Team Leader to join their team. Our client is a well-established specialist delivering responsive repairs, planned works, refurbishments, and void services. With a strong workforce and long-standing industry experience, they are committed to keeping residents safe, properties well maintained, and clients fully compliant. The Role As Scheduling Team Leader, you will oversee the day-to-day scheduling and administration of reactive and/or planned repairs services, ensuring performance and customer service targets are consistently met. You will support the management of a team of planners and call handlers, driving efficient resource planning and delivering a high standard of customer service. Responsibilities Manage resource planning activities to maximise efficiency Support the team in achieving weekly KPI targets by ensuring jobs and appointments are met Monitor KPI performance and analyse service failures to drive continuous improvement Carry out regular audits of team performance and address any issues identified Ensure all reporting systems are accurately maintained and updated in a timely manner Deliver excellent customer service to residents and clients Handle resident queries, manage appointment changes, and arrange bookings Support customer satisfaction initiatives, including surveys where required Attend meetings and provide regular updates to the team Promote a positive team culture and maintain high standards Assist with people management responsibilities where required Ensure compliance with company policies, procedures, and environmental standards Collaborate with other departments to ensure smooth service delivery Key Criteria Experience within a scheduling or call centre environment Background in maintenance/repairs, ideally within social housing Strong customer service focus with an excellent telephone manner Good communication and organisational skills Ability to identify and resolve issues effectively Strong prioritisation skills and ability to meet deadlines Ability to work under pressure in a fast-paced environment High attention to detail Team player with supervisory or team leadership experience What's on Offer 25 days annual leave + bank holidays Long service awards Employee perks and discount scheme Paid volunteer day each year Ongoing training, support, and career progression opportunities Inclusive and supportive working environment This is a great opportunity for someone looking to step into or further develop their leadership career within the Social Housing sector, working with a reputable contractor delivering essential services. For more information and your chance of securing this role, please apply online!
As a multi-trader you will cover most aspects of property maintenance, this will involve carrying out repairs and maintenance ) Social Housing properties, ensuring all work is undertaken to a high standard with the minimum of supervision. The multi-trade takes ownership of work, aiming for 'First time Fix' on all jobs, operating within the company Health and Safety guidelines, and remaining within budget and time parameters. They provide more than 13,000 affordable homes in local authority areas across Kent, Surrey and Sussex. p. Our residents are our number one priority, which is why our main strategic purpose is to help people flourish. We do this by providing great homes and services, by making a positive difference to the communities we serve and by providing an inclusive and inspiring place to work. Duties & responsibilities: Multiple repairs in a short space of time so you must be organised and efficient to support properties being re-let as swiftly as possible. Carry out general repairs and maintenance tasks ensuring all work meets high-quality standards in line with the void specification. Works will vary in their nature and so you must possess a broad range of good trade skills. Take ownership of assigned work, aiming to resolve issues on the first visit to minimise repeat visits and disruptions. Complete tasks within allocated budgets and timelines to maintain operational efficiency. Operate in accordance with company Health and Safety policies to ensure a safe working environment. Keep up to date with the latest technical advancements and legal requirements relevant to your areas of expertise. Execute duties with minimal supervision whilst maintaining professionalism and a strong commitment to quality. Accountabilities: Advising your supervisor or planner/scheduler in a timely manner when support may be required. Working in partnership with other trades to complete projects. Recording and submitting accurate data using relevant business systems electronic devices. Affording excellent customer service to client representatives. Arranging purchase of materials required to deliver the works in a planned and efficient manner Always comply with safeguarding policy and H&S standards. Operating within the company's occupational road risk policies and procedures Benefits: Van +Fuel Card RG Setsquare is acting as an Employment Business in relation to this vacancy.
Apr 23, 2026
Seasonal
As a multi-trader you will cover most aspects of property maintenance, this will involve carrying out repairs and maintenance ) Social Housing properties, ensuring all work is undertaken to a high standard with the minimum of supervision. The multi-trade takes ownership of work, aiming for 'First time Fix' on all jobs, operating within the company Health and Safety guidelines, and remaining within budget and time parameters. They provide more than 13,000 affordable homes in local authority areas across Kent, Surrey and Sussex. p. Our residents are our number one priority, which is why our main strategic purpose is to help people flourish. We do this by providing great homes and services, by making a positive difference to the communities we serve and by providing an inclusive and inspiring place to work. Duties & responsibilities: Multiple repairs in a short space of time so you must be organised and efficient to support properties being re-let as swiftly as possible. Carry out general repairs and maintenance tasks ensuring all work meets high-quality standards in line with the void specification. Works will vary in their nature and so you must possess a broad range of good trade skills. Take ownership of assigned work, aiming to resolve issues on the first visit to minimise repeat visits and disruptions. Complete tasks within allocated budgets and timelines to maintain operational efficiency. Operate in accordance with company Health and Safety policies to ensure a safe working environment. Keep up to date with the latest technical advancements and legal requirements relevant to your areas of expertise. Execute duties with minimal supervision whilst maintaining professionalism and a strong commitment to quality. Accountabilities: Advising your supervisor or planner/scheduler in a timely manner when support may be required. Working in partnership with other trades to complete projects. Recording and submitting accurate data using relevant business systems electronic devices. Affording excellent customer service to client representatives. Arranging purchase of materials required to deliver the works in a planned and efficient manner Always comply with safeguarding policy and H&S standards. Operating within the company's occupational road risk policies and procedures Benefits: Van +Fuel Card RG Setsquare is acting as an Employment Business in relation to this vacancy.
Our client has a permanent, full-time opportunity for a Facilities Maintenance Assistant to assist the Site Maintenance Technician and Facilities Coordinator in ensuring that all site services run smoothly and are properly maintained. The role: To facilitate the repair and maintenance of all plant equipment, Air Con, Heating, Plumbing, Compressed Air and building/structural, cleaning and Landscaping and any safety hazards on site. Liaise & monitor contractors as required, making sure they follow Contractor Rules, RAMS, and H & S Requirements. To carryout tasks that include but not limited to PPM, Ticketing System, Infrastructure Maintenance Planner, Landlord Duties and Projects. To report issues with employees or tasks to the Facilities Manager along with proposals for solution. To assist with out-of-hours services and issues alongside other members of the facilities team. To understand and carry out waste disposal processes in line with environmental policy. To assist the facilities Team with operating the Security & Fire Systems. To monitor the security for the site alongside the other members of the facilities team. Instillation of office furniture and other equipment. To assist maintaining Asset and Maintenance registers for all plant, machines, and furniture on site. Requirements: Fork Truck License or be willing to go on training courses to achieve this. Full UK Driving licence Experience of maintenance repairs (DIY Level) and using hand tools Manual Handling Good communication & organisation skills Working at Height (In house training offered) Due to the large number of responses we receive it is not always possible to respond to every application straight away. Should your skills and experience be a match for this role, or any other vacancy we may have, we will normally contact you within 72 hours of receiving your application. If you wish to apply for further roles please do so.
Apr 23, 2026
Full time
Our client has a permanent, full-time opportunity for a Facilities Maintenance Assistant to assist the Site Maintenance Technician and Facilities Coordinator in ensuring that all site services run smoothly and are properly maintained. The role: To facilitate the repair and maintenance of all plant equipment, Air Con, Heating, Plumbing, Compressed Air and building/structural, cleaning and Landscaping and any safety hazards on site. Liaise & monitor contractors as required, making sure they follow Contractor Rules, RAMS, and H & S Requirements. To carryout tasks that include but not limited to PPM, Ticketing System, Infrastructure Maintenance Planner, Landlord Duties and Projects. To report issues with employees or tasks to the Facilities Manager along with proposals for solution. To assist with out-of-hours services and issues alongside other members of the facilities team. To understand and carry out waste disposal processes in line with environmental policy. To assist the facilities Team with operating the Security & Fire Systems. To monitor the security for the site alongside the other members of the facilities team. Instillation of office furniture and other equipment. To assist maintaining Asset and Maintenance registers for all plant, machines, and furniture on site. Requirements: Fork Truck License or be willing to go on training courses to achieve this. Full UK Driving licence Experience of maintenance repairs (DIY Level) and using hand tools Manual Handling Good communication & organisation skills Working at Height (In house training offered) Due to the large number of responses we receive it is not always possible to respond to every application straight away. Should your skills and experience be a match for this role, or any other vacancy we may have, we will normally contact you within 72 hours of receiving your application. If you wish to apply for further roles please do so.
A property management company in St Helens is looking for a Works Planner (Scheduler) to provide professional scheduling and administrative support across various property management activities. The role involves managing appointments for repairs, maintenance, and compliance-related activities while ensuring excellent customer service. Candidates should have relevant qualifications and significant experience in a business support environment. The position offers a full-time, two-year fixed-term contract with generous annual leave and various benefits.
Apr 22, 2026
Full time
A property management company in St Helens is looking for a Works Planner (Scheduler) to provide professional scheduling and administrative support across various property management activities. The role involves managing appointments for repairs, maintenance, and compliance-related activities while ensuring excellent customer service. Candidates should have relevant qualifications and significant experience in a business support environment. The position offers a full-time, two-year fixed-term contract with generous annual leave and various benefits.
Maintenance Planner/Scheduler Job Type: Permanent Start Date: Immediate or after notice period Location: Trafford, Manchester Industry: Maintenance Salary: 30,000 - 30,400 per annum (dependent on experience) Hours: 35 hours per week Working Hours: Monday to Friday, shifts between 7:45am - 4:15pm About the Role We're currently recruiting for a Maintenance Planner to join our client's team in Trafford, Manchester. This is a fantastic opportunity to join a busy and supportive environment, with full training provided and long-term career prospects. Key Responsibilities Plan and coordinate workflows from the Helpdesk and Maximo (CMMS) system Schedule both planned preventative maintenance (PPM) and reactive works Handle client calls and log faults accurately onto the system Provide day-to-day support to the planning team to ensure smooth operations Monitor and manage maintenance data, ensuring all tasks are tracked and completed Assist with reporting and performance monitoring across services Support the Planning & Coordination Lead with daily operational processes What We're Looking For Previous experience in planning or scheduling roles Background in housing, repairs, or maintenance environments Familiarity with CMMS systems (Maximo preferred) Experience with DRS/Opti-Time scheduling systems is an advantage Strong organisational and communication skills What's on Offer Competitive salary of 30,000 Immediate start available Full training provided Supportive team environment If you're interested, please send your CV or contact Jess on (phone number removed) for more information.
Apr 22, 2026
Full time
Maintenance Planner/Scheduler Job Type: Permanent Start Date: Immediate or after notice period Location: Trafford, Manchester Industry: Maintenance Salary: 30,000 - 30,400 per annum (dependent on experience) Hours: 35 hours per week Working Hours: Monday to Friday, shifts between 7:45am - 4:15pm About the Role We're currently recruiting for a Maintenance Planner to join our client's team in Trafford, Manchester. This is a fantastic opportunity to join a busy and supportive environment, with full training provided and long-term career prospects. Key Responsibilities Plan and coordinate workflows from the Helpdesk and Maximo (CMMS) system Schedule both planned preventative maintenance (PPM) and reactive works Handle client calls and log faults accurately onto the system Provide day-to-day support to the planning team to ensure smooth operations Monitor and manage maintenance data, ensuring all tasks are tracked and completed Assist with reporting and performance monitoring across services Support the Planning & Coordination Lead with daily operational processes What We're Looking For Previous experience in planning or scheduling roles Background in housing, repairs, or maintenance environments Familiarity with CMMS systems (Maximo preferred) Experience with DRS/Opti-Time scheduling systems is an advantage Strong organisational and communication skills What's on Offer Competitive salary of 30,000 Immediate start available Full training provided Supportive team environment If you're interested, please send your CV or contact Jess on (phone number removed) for more information.
Electrician £40,101.08 per annum, plus On Call Payments (approx. £4000) Manchester, Greater Manchester Permanent, Full Time 39 hours per week (Mon-Thurs 08:00 - 16:30, Fri 08:00-15:30) Closing date: 4th May 2026 Interview date: 5th May 2026 Interview Location: Oaklands House, Suite 2, Second Floor, Oaklands House, 34 Washway Road, Sale, M33 6FS Our organisation is all about people - the people who live in our homes, the communities we serve, and those we work with. So, it's no surprise that we recruit for attitude and behaviour which are central to us building relationships and delivering great experiences for these people. We employ colleagues who are passionate about making a difference who will take responsibility to get things done. As a not-for-profit housing association, providing affordable homes and services to more than 20,000 people across Greater Manchester. We have a strong social purpose and make it our mission to enable people to live well in their home and community. This role will help us to do this by providing a professional electrical service that delivers an excellent customer experience and adhering to the current edition of 18th Edition Wiring Regulations, health and safety regulations and organisational policies and procedures. In this role, you will be responsible for Carrying out all aspects of electrical works in customers' homes and empty properties. Repairing/replacing electrical fittings and diagnose and rectify electrical faults. Completing relevant certification to BS: 7671 to include EICR, Minor Works and Installation certificates. Delivering an excellent customer experience by understanding the different needs of our customers and tailoring your approach. Be easy to deal with and do what you say you will. Report any potential repairs and safeguarding issues that you notice in the customers' homes. Update your PDA in real time on a job's status and communicate with planners if customers are not at home or jobs are not viable. We need people who have: City and Guilds Parts I, II & III or NVQ Level 3 in electrical installation works City and Guilds 2391 or 2394 and 2395 Current BS:7671 qualification (18th Edition Regulations) Experience in a similar role and in certifying electrical works Experience in Testing and inspection of domestic dwellings Sound building, construction, General maintenance/repair knowledge Experience in working with IT systems (email, word and excel) Full valid driving licence Please note this role is subject to a basic DBS check. Everyone's welcome here. Our culture is inclusive, and we are committed to increasing diversity. We enable everyone to be themselves at work, so that they feel at home with us. And we trust and support people to do their best, in a role that is fulfilling and rewarding because we know that this helps us to deliver better outcomes for our customers and our colleagues. We also encourage applications from females across the association in areas where we are underrepresented like Trades and Construction. If you want to be part of our team and help us make a difference, we'd love to hear from you.
Apr 22, 2026
Full time
Electrician £40,101.08 per annum, plus On Call Payments (approx. £4000) Manchester, Greater Manchester Permanent, Full Time 39 hours per week (Mon-Thurs 08:00 - 16:30, Fri 08:00-15:30) Closing date: 4th May 2026 Interview date: 5th May 2026 Interview Location: Oaklands House, Suite 2, Second Floor, Oaklands House, 34 Washway Road, Sale, M33 6FS Our organisation is all about people - the people who live in our homes, the communities we serve, and those we work with. So, it's no surprise that we recruit for attitude and behaviour which are central to us building relationships and delivering great experiences for these people. We employ colleagues who are passionate about making a difference who will take responsibility to get things done. As a not-for-profit housing association, providing affordable homes and services to more than 20,000 people across Greater Manchester. We have a strong social purpose and make it our mission to enable people to live well in their home and community. This role will help us to do this by providing a professional electrical service that delivers an excellent customer experience and adhering to the current edition of 18th Edition Wiring Regulations, health and safety regulations and organisational policies and procedures. In this role, you will be responsible for Carrying out all aspects of electrical works in customers' homes and empty properties. Repairing/replacing electrical fittings and diagnose and rectify electrical faults. Completing relevant certification to BS: 7671 to include EICR, Minor Works and Installation certificates. Delivering an excellent customer experience by understanding the different needs of our customers and tailoring your approach. Be easy to deal with and do what you say you will. Report any potential repairs and safeguarding issues that you notice in the customers' homes. Update your PDA in real time on a job's status and communicate with planners if customers are not at home or jobs are not viable. We need people who have: City and Guilds Parts I, II & III or NVQ Level 3 in electrical installation works City and Guilds 2391 or 2394 and 2395 Current BS:7671 qualification (18th Edition Regulations) Experience in a similar role and in certifying electrical works Experience in Testing and inspection of domestic dwellings Sound building, construction, General maintenance/repair knowledge Experience in working with IT systems (email, word and excel) Full valid driving licence Please note this role is subject to a basic DBS check. Everyone's welcome here. Our culture is inclusive, and we are committed to increasing diversity. We enable everyone to be themselves at work, so that they feel at home with us. And we trust and support people to do their best, in a role that is fulfilling and rewarding because we know that this helps us to deliver better outcomes for our customers and our colleagues. We also encourage applications from females across the association in areas where we are underrepresented like Trades and Construction. If you want to be part of our team and help us make a difference, we'd love to hear from you.
Plumbing and Heating Engineer Salary: £46,000 per annum Contract: Permanent Hours: 42 hours per week Location: Kent (field-based with an office base in West Kent) Driving licence: Required (company van provided) The Role An established housing and property organisation is seeking a skilled and customer-focused Plumbing and Heating Engineer to join its in-house repairs and maintenance team. The role focuses on delivering safe, compliant and high-quality gas, heating and plumbing services across residential properties and associated sites. You will be responsible for fault diagnosis, servicing, repairs and installations of gas and wet heating systems, alongside general plumbing works. Safety, first-time fix, and excellent customer service are core expectations of the role. Key Responsibilities Carry out gas servicing, breakdowns, repairs and new installations Undertake plumbing repairs and fault diagnosis Work in full compliance with Gas Safe regulations, health and safety legislation, and industry best practice Deliver a positive customer experience at every visit Maintain high first-time completion rates through effective van stock management Accurately complete job records using mobile technology Liaise effectively with planners, managers and colleagues to resolve service issues Keep qualifications, certifications and technical knowledge up to date Take ownership of personal performance, productivity and continuous improvement Performance Expectations Jobs completed on time and within service targets Productivity equivalent to approximately eight jobs per day Qualifications maintained and compliant at all times Essential Experience & Skills Minimum 3 years' experience in gas servicing, breakdowns or installation (training included) Plumbing experience (minimum Level 2 or equivalent) Strong fault-finding and diagnostic capability Confident using tablets and mobile job-management systems Ability to work accurately, methodically and under pressure Excellent communication skills, both face-to-face and by phone Strong understanding of health & safety and dynamic risk assessments Customer-focused approach with a commitment to equality and diversity Essential Qualifications Current Gas Safe registration , including: CCN1 - Core Gas Safety CPA1 - Combustion Analysis CKR1 - Cookers HTR1 - Space Heaters CEN1 - Central Heating Unvented Hot Water (DHWSS) NVQ Level 2 in Plumbing (or equivalent) Full UK driving licence Basic DBS check required
Apr 22, 2026
Full time
Plumbing and Heating Engineer Salary: £46,000 per annum Contract: Permanent Hours: 42 hours per week Location: Kent (field-based with an office base in West Kent) Driving licence: Required (company van provided) The Role An established housing and property organisation is seeking a skilled and customer-focused Plumbing and Heating Engineer to join its in-house repairs and maintenance team. The role focuses on delivering safe, compliant and high-quality gas, heating and plumbing services across residential properties and associated sites. You will be responsible for fault diagnosis, servicing, repairs and installations of gas and wet heating systems, alongside general plumbing works. Safety, first-time fix, and excellent customer service are core expectations of the role. Key Responsibilities Carry out gas servicing, breakdowns, repairs and new installations Undertake plumbing repairs and fault diagnosis Work in full compliance with Gas Safe regulations, health and safety legislation, and industry best practice Deliver a positive customer experience at every visit Maintain high first-time completion rates through effective van stock management Accurately complete job records using mobile technology Liaise effectively with planners, managers and colleagues to resolve service issues Keep qualifications, certifications and technical knowledge up to date Take ownership of personal performance, productivity and continuous improvement Performance Expectations Jobs completed on time and within service targets Productivity equivalent to approximately eight jobs per day Qualifications maintained and compliant at all times Essential Experience & Skills Minimum 3 years' experience in gas servicing, breakdowns or installation (training included) Plumbing experience (minimum Level 2 or equivalent) Strong fault-finding and diagnostic capability Confident using tablets and mobile job-management systems Ability to work accurately, methodically and under pressure Excellent communication skills, both face-to-face and by phone Strong understanding of health & safety and dynamic risk assessments Customer-focused approach with a commitment to equality and diversity Essential Qualifications Current Gas Safe registration , including: CCN1 - Core Gas Safety CPA1 - Combustion Analysis CKR1 - Cookers HTR1 - Space Heaters CEN1 - Central Heating Unvented Hot Water (DHWSS) NVQ Level 2 in Plumbing (or equivalent) Full UK driving licence Basic DBS check required
Job Title: Repairs Planner Location: Newham Term: Temp 3 months initially with the possibility of extension Rate: 18.92 hour Are you a dynamic individual with a passion for organisation and a knack for scheduling? Our client is seeking a Repairs Planner to support their Electrical Appliance Inspection and Testing Programme in Newham, Greater London. This temporary role offers the perfect opportunity to make a difference in the community while working from an office conveniently located just 5 minutes from Abbey Road train station! What You'll Do: As a Repairs Planner, you will be the backbone of our inspection programme, ensuring everything runs smoothly. Your key responsibilities will include: Scheduling & Coordination: - Manage inspection and testing appointments for electricians and teams. - Liaise with residents and housing officers to ensure property access. Administrative Support: - Maintain accurate inspection records and documentation. - Update housing management systems with job statuses and results. Compliance & Record Management: - Keep compliance records up to date and accessible for audits. - Support the preparation of compliance reports. Resident Communication: - Respond to inquiries regarding inspection visits and provide clear communication to residents. What We're Looking For: Essential Experience: - 3 years in social housing repairs, maintenance, or compliance. - Proficient in scheduling and using housing management systems (e.g., Service Connect, Northgate). Key Skills: - Strong organisational skills and attention to detail. - Excellent communication abilities for resident interactions. Why Join Us? Competitive salary of 18.92 per hour . Enjoy the flexibility of 1 day a week working from home . Be part of a supportive team focused on enhancing electrical safety across residential properties. If you're ready to take on a rewarding role and make a positive impact, apply now! We can't wait to welcome you aboard! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Apr 22, 2026
Seasonal
Job Title: Repairs Planner Location: Newham Term: Temp 3 months initially with the possibility of extension Rate: 18.92 hour Are you a dynamic individual with a passion for organisation and a knack for scheduling? Our client is seeking a Repairs Planner to support their Electrical Appliance Inspection and Testing Programme in Newham, Greater London. This temporary role offers the perfect opportunity to make a difference in the community while working from an office conveniently located just 5 minutes from Abbey Road train station! What You'll Do: As a Repairs Planner, you will be the backbone of our inspection programme, ensuring everything runs smoothly. Your key responsibilities will include: Scheduling & Coordination: - Manage inspection and testing appointments for electricians and teams. - Liaise with residents and housing officers to ensure property access. Administrative Support: - Maintain accurate inspection records and documentation. - Update housing management systems with job statuses and results. Compliance & Record Management: - Keep compliance records up to date and accessible for audits. - Support the preparation of compliance reports. Resident Communication: - Respond to inquiries regarding inspection visits and provide clear communication to residents. What We're Looking For: Essential Experience: - 3 years in social housing repairs, maintenance, or compliance. - Proficient in scheduling and using housing management systems (e.g., Service Connect, Northgate). Key Skills: - Strong organisational skills and attention to detail. - Excellent communication abilities for resident interactions. Why Join Us? Competitive salary of 18.92 per hour . Enjoy the flexibility of 1 day a week working from home . Be part of a supportive team focused on enhancing electrical safety across residential properties. If you're ready to take on a rewarding role and make a positive impact, apply now! We can't wait to welcome you aboard! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Our client is a multi-discipline, full-service Design, Build, Fund and Operate company that is dedicated to the Higher Education sector. As such they have the longest established and most trusted reputation for delivering next generation education campuses at scale. They have an opportunity for an Electrical Maintenance Technician to work as part of an onsite team based in Nottingham, providing both a planned and responsive maintenance service. Salary: £36,574 (dependant on experience) Location: Nottingham - Beeston Hours: 8:30am - 5pm, Monday to Friday with 2 weekends required over a 10 weeks period (2 days off during the week when a weekend is worked) This is a great opportunity for a qualified electrician who is looking to be based on one site (no travel required but you must have a UK driving license as you will be driving a vehicle around the site) where you will be providing electrical and associated works across student accommodation. Role responsibilities as a Maintenance Assistant include: Deliver scheduled planned, reactive and remedial maintenance services as directed by the PPM planner (CAFM), Helpdesk, Supervisor and or Manager, ensuring that operational standards are always maintained, and comply with the relevant schedules and Service Level Agreement Duties may include (but not limited to) fault finding, minors repairs or installations and maintaining services and equipment within critical environments. For example, tasks could range from emergency lighting tests and repairs to replacement of pumps and plant including distribution boards Complete suitable risk assessments prior to undertaking works and undertake works as per instructions within any relevant permit or work plan Maintain accurate records of breakdowns and maintenance repairs, including records for statutory compliance Liaise with specialist sub-contractors where applicable, supporting with site induction and contract works sign off Assist with carrying out statutory testing including, but not limited to, PAT testing, fire alarm testing, fire door testing and others, as required to support the maintenance team (where appropriately trained to do so) Report any Health and Safety issues, ensuring all information is passed to the relevant persons and conducting investigations where required The successful candidate will have/be Qualified Electrician (City and Guilds 236 / 2360 / 2365 / 2000 / 2330 / 2397 or equivalent EAL electrical qualification level 2 / 3) Proven experience within an electrical trade role (commercial / residential / industrial) Good communication and organisational skills Understanding the use of operational procedures and safe working practices Computer literate Ability to use handheld PC device (tablet) or similar arrangement to organise and complete work task documents Possess a current valid driving licence eSift have been appointed as the resource partner and we are managing this role on behalf of our client. To apply for this position please click on the "apply now" button below. Your CV will then be held on our central database, if for any reason you do not wish us to retain your details, please contact us via (url removed).
Apr 22, 2026
Full time
Our client is a multi-discipline, full-service Design, Build, Fund and Operate company that is dedicated to the Higher Education sector. As such they have the longest established and most trusted reputation for delivering next generation education campuses at scale. They have an opportunity for an Electrical Maintenance Technician to work as part of an onsite team based in Nottingham, providing both a planned and responsive maintenance service. Salary: £36,574 (dependant on experience) Location: Nottingham - Beeston Hours: 8:30am - 5pm, Monday to Friday with 2 weekends required over a 10 weeks period (2 days off during the week when a weekend is worked) This is a great opportunity for a qualified electrician who is looking to be based on one site (no travel required but you must have a UK driving license as you will be driving a vehicle around the site) where you will be providing electrical and associated works across student accommodation. Role responsibilities as a Maintenance Assistant include: Deliver scheduled planned, reactive and remedial maintenance services as directed by the PPM planner (CAFM), Helpdesk, Supervisor and or Manager, ensuring that operational standards are always maintained, and comply with the relevant schedules and Service Level Agreement Duties may include (but not limited to) fault finding, minors repairs or installations and maintaining services and equipment within critical environments. For example, tasks could range from emergency lighting tests and repairs to replacement of pumps and plant including distribution boards Complete suitable risk assessments prior to undertaking works and undertake works as per instructions within any relevant permit or work plan Maintain accurate records of breakdowns and maintenance repairs, including records for statutory compliance Liaise with specialist sub-contractors where applicable, supporting with site induction and contract works sign off Assist with carrying out statutory testing including, but not limited to, PAT testing, fire alarm testing, fire door testing and others, as required to support the maintenance team (where appropriately trained to do so) Report any Health and Safety issues, ensuring all information is passed to the relevant persons and conducting investigations where required The successful candidate will have/be Qualified Electrician (City and Guilds 236 / 2360 / 2365 / 2000 / 2330 / 2397 or equivalent EAL electrical qualification level 2 / 3) Proven experience within an electrical trade role (commercial / residential / industrial) Good communication and organisational skills Understanding the use of operational procedures and safe working practices Computer literate Ability to use handheld PC device (tablet) or similar arrangement to organise and complete work task documents Possess a current valid driving licence eSift have been appointed as the resource partner and we are managing this role on behalf of our client. To apply for this position please click on the "apply now" button below. Your CV will then be held on our central database, if for any reason you do not wish us to retain your details, please contact us via (url removed).
As a multi-trader you will cover most aspects of property maintenance, this will involve carrying out repairs and maintenance ) Social Housing properties, ensuring all work is undertaken to a high standard with the minimum of supervision. The multi-trade takes ownership of work, aiming for 'First time Fix' on all jobs, operating within the company Health and Safety guidelines, and remaining within budget and time parameters. They provide more than 13,000 affordable homes in local authority areas across Kent, Surrey and Sussex. p. Our residents are our number one priority, which is why our main strategic purpose is to help people flourish. We do this by providing great homes and services, by making a positive difference to the communities we serve and by providing an inclusive and inspiring place to work. Duties & responsibilities: Multiple repairs in a short space of time so you must be organised and efficient to support properties being re-let as swiftly as possible. Carry out general repairs and maintenance tasks ensuring all work meets high-quality standards in line with the void specification. Works will vary in their nature and so you must possess a broad range of good trade skills. Take ownership of assigned work, aiming to resolve issues on the first visit to minimise repeat visits and disruptions. Complete tasks within allocated budgets and timelines to maintain operational efficiency. Operate in accordance with company Health and Safety policies to ensure a safe working environment. Keep up to date with the latest technical advancements and legal requirements relevant to your areas of expertise. Execute duties with minimal supervision whilst maintaining professionalism and a strong commitment to quality. Accountabilities: Advising your supervisor or planner/scheduler in a timely manner when support may be required. Working in partnership with other trades to complete projects. Recording and submitting accurate data using relevant business systems electronic devices. Affording excellent customer service to client representatives. Arranging purchase of materials required to deliver the works in a planned and efficient manner Always comply with safeguarding policy and H&S standards. Operating within the company's occupational road risk policies and procedures Benefits: Van +Fuel Card RG Setsquare is acting as an Employment Business in relation to this vacancy.
Apr 22, 2026
Seasonal
As a multi-trader you will cover most aspects of property maintenance, this will involve carrying out repairs and maintenance ) Social Housing properties, ensuring all work is undertaken to a high standard with the minimum of supervision. The multi-trade takes ownership of work, aiming for 'First time Fix' on all jobs, operating within the company Health and Safety guidelines, and remaining within budget and time parameters. They provide more than 13,000 affordable homes in local authority areas across Kent, Surrey and Sussex. p. Our residents are our number one priority, which is why our main strategic purpose is to help people flourish. We do this by providing great homes and services, by making a positive difference to the communities we serve and by providing an inclusive and inspiring place to work. Duties & responsibilities: Multiple repairs in a short space of time so you must be organised and efficient to support properties being re-let as swiftly as possible. Carry out general repairs and maintenance tasks ensuring all work meets high-quality standards in line with the void specification. Works will vary in their nature and so you must possess a broad range of good trade skills. Take ownership of assigned work, aiming to resolve issues on the first visit to minimise repeat visits and disruptions. Complete tasks within allocated budgets and timelines to maintain operational efficiency. Operate in accordance with company Health and Safety policies to ensure a safe working environment. Keep up to date with the latest technical advancements and legal requirements relevant to your areas of expertise. Execute duties with minimal supervision whilst maintaining professionalism and a strong commitment to quality. Accountabilities: Advising your supervisor or planner/scheduler in a timely manner when support may be required. Working in partnership with other trades to complete projects. Recording and submitting accurate data using relevant business systems electronic devices. Affording excellent customer service to client representatives. Arranging purchase of materials required to deliver the works in a planned and efficient manner Always comply with safeguarding policy and H&S standards. Operating within the company's occupational road risk policies and procedures Benefits: Van +Fuel Card RG Setsquare is acting as an Employment Business in relation to this vacancy.
Receive and process calls from a range of other departments wishing to report or make enquiries regarding a wide range of responsive repairs. To take follow up action in respect of calls received liaising with customers and issuing work to trade colleagues, contractors and a wide range of council departments. To refer all calls and queries regarding daytime emergencies to the appropriate areas/teams operations officers. Process all reports in an accurate and timely manner. Act as point of contact for on-site staff/managers and maintain a log of their whereabouts both for safety, workload management and audit purposes. Receive repair requests, to diagnose using skills, training and IT systems, establish the reason for the request, its urgency and to take prompt and appropriate action in accordance with policy procedures and instructions. Respond to any enquiry, including making appropriate referrals to other Housing or Council services. Maintain a comprehensive knowledge of all data bases and software used within the Department including any amendments. To be responsible for undertaking daily scheduling of operatives including resource levelling and reassigning tasks where necessary. Ensure workforce holidays/absences are entered into the systems. Liaise with other planners or Business Support Co-ordinators ensuring there is no conflict with schedules. Respond to Council wide emergency calls for repairs, public buildings, schools, council offices, highways, urban environment etc. Assist the officers in dealing with queries regarding materials ordered, ensuring adequate materials were ordered to reduce overspend and ensuring material costs have been claimed back through relevant systems. To assist in the training and development of team members when required including agency workers. Sending 'Engineer Request's' to manufactures for items that have failed but within the warranty period. Constantly checking to update the status of a job issued to Operatives and Contractors in Servitor and DRS and update Databases and spreadsheets. Responsible for the management of significant information management systems. Carry out any other duties commensurate with the nature of the post.Regularly liaise with operatives/contractors to monitor progress of work to ensure schedules are not at risk and take corrective action by moving recourses to suit service demands when necessary. To plan and manage daytime emergencies whilst ensuring KPI's are adhered to. Connect2Dudley is a trading style of Dudley & Kent Commercial Services LTD - A joint venture between Dudley Metropolitan Council & Commercial Services Kent Ltd. Connect2Dudley is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.
Apr 22, 2026
Seasonal
Receive and process calls from a range of other departments wishing to report or make enquiries regarding a wide range of responsive repairs. To take follow up action in respect of calls received liaising with customers and issuing work to trade colleagues, contractors and a wide range of council departments. To refer all calls and queries regarding daytime emergencies to the appropriate areas/teams operations officers. Process all reports in an accurate and timely manner. Act as point of contact for on-site staff/managers and maintain a log of their whereabouts both for safety, workload management and audit purposes. Receive repair requests, to diagnose using skills, training and IT systems, establish the reason for the request, its urgency and to take prompt and appropriate action in accordance with policy procedures and instructions. Respond to any enquiry, including making appropriate referrals to other Housing or Council services. Maintain a comprehensive knowledge of all data bases and software used within the Department including any amendments. To be responsible for undertaking daily scheduling of operatives including resource levelling and reassigning tasks where necessary. Ensure workforce holidays/absences are entered into the systems. Liaise with other planners or Business Support Co-ordinators ensuring there is no conflict with schedules. Respond to Council wide emergency calls for repairs, public buildings, schools, council offices, highways, urban environment etc. Assist the officers in dealing with queries regarding materials ordered, ensuring adequate materials were ordered to reduce overspend and ensuring material costs have been claimed back through relevant systems. To assist in the training and development of team members when required including agency workers. Sending 'Engineer Request's' to manufactures for items that have failed but within the warranty period. Constantly checking to update the status of a job issued to Operatives and Contractors in Servitor and DRS and update Databases and spreadsheets. Responsible for the management of significant information management systems. Carry out any other duties commensurate with the nature of the post.Regularly liaise with operatives/contractors to monitor progress of work to ensure schedules are not at risk and take corrective action by moving recourses to suit service demands when necessary. To plan and manage daytime emergencies whilst ensuring KPI's are adhered to. Connect2Dudley is a trading style of Dudley & Kent Commercial Services LTD - A joint venture between Dudley Metropolitan Council & Commercial Services Kent Ltd. Connect2Dudley is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.
A leading UK housing organization seeks a Temporary Area Planner to coordinate efficient scheduling for operatives in Exeter. This role involves planning diaries, managing maintenance schedules, and ensuring effective communication with stakeholders. Applicants should have strong communication skills, experience in customer service, and proficiency in Microsoft Office. The position is a fixed-term contract for 4 months, offering valuable experience in a supportive team environment that impacts communities.
Apr 22, 2026
Full time
A leading UK housing organization seeks a Temporary Area Planner to coordinate efficient scheduling for operatives in Exeter. This role involves planning diaries, managing maintenance schedules, and ensuring effective communication with stakeholders. Applicants should have strong communication skills, experience in customer service, and proficiency in Microsoft Office. The position is a fixed-term contract for 4 months, offering valuable experience in a supportive team environment that impacts communities.
Reporting to: Senior Planner Start Date: Immediate Working Hours: Mon Fri, 8am 5pm Job Type: Full-time, Permanent Job Location: Office-based PURPOSE OF ROLE To provide high quality, professional administrative support to the business. To work closely with engineers sub-contractors and our client to deliver a timely well-informed service to our customer. To provide high quality professional office-based support to repairs team. Ensure the highest level of customer focused service is delivered to our customer continuously. See full job description for more information MAIN DUTIES Deliver a customer focused service ensuring the highest standards of customer service at all times Managing repairs and engineers work load recording and strategically planning days with consideration given to hindering factors Manage customer expectations ensuring open lines of communication are maintained always Up loading information to data base accurately, paying attention to details ensuing data protection and accurately updating sensitive information on our data base. Ensure accurate recording of queries and customer concerns Avoid failures becoming complaints resolving during telephone conversation working on own initiative to resolve before becoming a formal complaint Plan engineers workload in advance ensuring communication to all relevant parties ensuring all are aware of details of a call out Review and monitor WIP report and FOW regularly to ensure a steady flow and reduction in line with agreed SLA Record all updates on data base for knowledge share Ensure all updates are relayed clearly and understood within all relevant areas Manage emergencies in line with expectations of KPI s Identifying out of scope requests redirecting to correct operational / commercial process Managing inbox queries in a timely manner ensuring all details are accurately covered and responded to in line with expectation SLA Understand specialist works processes and assign subcontractors providing confirmation of attendance to site to relevant parties Cover colleague s absence and hand over for smooth cover over annual leave Raise OOH call outs ensure follow up works are accurately captured logged and planed Attend meetings when requested to do so Work closely with teams to deliver a high standard of service to our customers and client Provide support where needed within the business and carry out ad hoc duties as requested. Show an understanding of KPI s and work to meet and exceed targets The ability to follow processes and identify and suggest improved ways of working within the team Liaise with engineers regarding job descriptions to ensure clarity surrounding FOW s and JO s Competent in diagnostic questioning to obtain a full understanding of request Understanding of PO s as required for material suppliers Work as part of a team SKILLS & KNOWLEDGE - Experience of working in a responsive repair setting - Experience of managing customer expectations in a customer focused environment - Have a good understanding of value for money in terms of the most cost-effective way to manage Repairs - The ability to strategically plan and organise workloads - A proactive / can do approach to work - The ability to work on own initiative and take full ownership of role and responsibility - The ability to work as part of a team and independently - The ability to follow process and work in a fast pace setting whilst remaining calm and focused. - Outstanding communication skills both internal and external - The ability to build and maintain good working relationships with all contacts - Build and maintain professional representation of the team - Ability to work occasional staggered shifts covering office 7am 6pm
Apr 21, 2026
Full time
Reporting to: Senior Planner Start Date: Immediate Working Hours: Mon Fri, 8am 5pm Job Type: Full-time, Permanent Job Location: Office-based PURPOSE OF ROLE To provide high quality, professional administrative support to the business. To work closely with engineers sub-contractors and our client to deliver a timely well-informed service to our customer. To provide high quality professional office-based support to repairs team. Ensure the highest level of customer focused service is delivered to our customer continuously. See full job description for more information MAIN DUTIES Deliver a customer focused service ensuring the highest standards of customer service at all times Managing repairs and engineers work load recording and strategically planning days with consideration given to hindering factors Manage customer expectations ensuring open lines of communication are maintained always Up loading information to data base accurately, paying attention to details ensuing data protection and accurately updating sensitive information on our data base. Ensure accurate recording of queries and customer concerns Avoid failures becoming complaints resolving during telephone conversation working on own initiative to resolve before becoming a formal complaint Plan engineers workload in advance ensuring communication to all relevant parties ensuring all are aware of details of a call out Review and monitor WIP report and FOW regularly to ensure a steady flow and reduction in line with agreed SLA Record all updates on data base for knowledge share Ensure all updates are relayed clearly and understood within all relevant areas Manage emergencies in line with expectations of KPI s Identifying out of scope requests redirecting to correct operational / commercial process Managing inbox queries in a timely manner ensuring all details are accurately covered and responded to in line with expectation SLA Understand specialist works processes and assign subcontractors providing confirmation of attendance to site to relevant parties Cover colleague s absence and hand over for smooth cover over annual leave Raise OOH call outs ensure follow up works are accurately captured logged and planed Attend meetings when requested to do so Work closely with teams to deliver a high standard of service to our customers and client Provide support where needed within the business and carry out ad hoc duties as requested. Show an understanding of KPI s and work to meet and exceed targets The ability to follow processes and identify and suggest improved ways of working within the team Liaise with engineers regarding job descriptions to ensure clarity surrounding FOW s and JO s Competent in diagnostic questioning to obtain a full understanding of request Understanding of PO s as required for material suppliers Work as part of a team SKILLS & KNOWLEDGE - Experience of working in a responsive repair setting - Experience of managing customer expectations in a customer focused environment - Have a good understanding of value for money in terms of the most cost-effective way to manage Repairs - The ability to strategically plan and organise workloads - A proactive / can do approach to work - The ability to work on own initiative and take full ownership of role and responsibility - The ability to work as part of a team and independently - The ability to follow process and work in a fast pace setting whilst remaining calm and focused. - Outstanding communication skills both internal and external - The ability to build and maintain good working relationships with all contacts - Build and maintain professional representation of the team - Ability to work occasional staggered shifts covering office 7am 6pm
Repairs Planner initial 3-4 months with possible extension Hybrid - 2 days on site in Chelmsford / 3 from home 18.48 ph umbrella / 37 hrs per week The role: Schedule surveyor appointments with customers for the purposes of conducting Stock Condition Surveys and EPC Assessments, manage surveyors' calendars for this purpose. Review and validate completed Stock Surveys Use initiative to identify issues that are reportable under Awaab's Law and Decent Homes Standard, record in relevant systems and refer customers to other departments where required. Maintain Housing Management system ensuring all contact with customers is recorded and all contact details are accurate, in accordance with GDPR. Provision of administrative support as directed e.g. Customer Feedback, provision and updating of work instructions, mail merging of letters, word processing, filing and responding to resident enquiries over the phone, as required. Manage, signpost customer emails or telephone enquires accordingly. Support in data collection for Customer Complaints Raise orders for works as requested by authorized persons Key skills and experience: Excellent communication skills especially over the telephone; Experience of working in a customer focused environment. Experience of data collection and analysis Strong interpersonal skills Experience working in a repairs / maintenance environment Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown is acting as an Employment Business in relation to this vacancy.
Apr 21, 2026
Contractor
Repairs Planner initial 3-4 months with possible extension Hybrid - 2 days on site in Chelmsford / 3 from home 18.48 ph umbrella / 37 hrs per week The role: Schedule surveyor appointments with customers for the purposes of conducting Stock Condition Surveys and EPC Assessments, manage surveyors' calendars for this purpose. Review and validate completed Stock Surveys Use initiative to identify issues that are reportable under Awaab's Law and Decent Homes Standard, record in relevant systems and refer customers to other departments where required. Maintain Housing Management system ensuring all contact with customers is recorded and all contact details are accurate, in accordance with GDPR. Provision of administrative support as directed e.g. Customer Feedback, provision and updating of work instructions, mail merging of letters, word processing, filing and responding to resident enquiries over the phone, as required. Manage, signpost customer emails or telephone enquires accordingly. Support in data collection for Customer Complaints Raise orders for works as requested by authorized persons Key skills and experience: Excellent communication skills especially over the telephone; Experience of working in a customer focused environment. Experience of data collection and analysis Strong interpersonal skills Experience working in a repairs / maintenance environment Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown is acting as an Employment Business in relation to this vacancy.
Role Duties: The Planner is responsible for scheduling, coordinating, and monitoring maintenance and repair works across social housing properties. The role ensures that operatives and contractors are efficiently deployed, appointments are met, and customers receive a high standard of service. Responsibilities: Plan and allocate works orders and appointments for maintenance and repair operatives. Manage and optimise daily schedules using job management systems. Monitor progress of ongoing jobs, ensuring timely completion and compliance with service level agreements (SLAs). Communicate effectively with residents to arrange and confirm appointments. Liaise with operatives, supervisors, and contractors to ensure resources and materials are available. Identify and respond to emergency repair needs promptly. Update and maintain accurate records of work orders, schedules, and tenant communications. Support the repairs and maintenance team with data reporting and analysis. Handle tenant queries and complaints in a professional and empathetic manner. Assist in performance monitoring and reporting for operational improvement. You Will Need: Experience in a planning, scheduling, or coordination role, ideally in housing, construction, or maintenance. Strong administrative and organisational skills. Proficient in the use of IT systems (e.g., Microsoft Office, job management or scheduling software). Excellent communication and customer service skills. Ability to manage a high workload and respond effectively to changing priorities. If you are interested in this role or would like to find out more, please apply or email me (url removed) Thanks RG Setsquare is acting as an Employment Business in relation to this vacancy.
Apr 21, 2026
Contractor
Role Duties: The Planner is responsible for scheduling, coordinating, and monitoring maintenance and repair works across social housing properties. The role ensures that operatives and contractors are efficiently deployed, appointments are met, and customers receive a high standard of service. Responsibilities: Plan and allocate works orders and appointments for maintenance and repair operatives. Manage and optimise daily schedules using job management systems. Monitor progress of ongoing jobs, ensuring timely completion and compliance with service level agreements (SLAs). Communicate effectively with residents to arrange and confirm appointments. Liaise with operatives, supervisors, and contractors to ensure resources and materials are available. Identify and respond to emergency repair needs promptly. Update and maintain accurate records of work orders, schedules, and tenant communications. Support the repairs and maintenance team with data reporting and analysis. Handle tenant queries and complaints in a professional and empathetic manner. Assist in performance monitoring and reporting for operational improvement. You Will Need: Experience in a planning, scheduling, or coordination role, ideally in housing, construction, or maintenance. Strong administrative and organisational skills. Proficient in the use of IT systems (e.g., Microsoft Office, job management or scheduling software). Excellent communication and customer service skills. Ability to manage a high workload and respond effectively to changing priorities. If you are interested in this role or would like to find out more, please apply or email me (url removed) Thanks RG Setsquare is acting as an Employment Business in relation to this vacancy.
Customer Service Manager - Social Housing Repairs & Maintenance Based in Hemel Hempstead Full-Time, Permanent position Salary: 42K + car allowance We are working with a leading Social Housing contractor to recruit a proactive and experienced Customer Service Manager to join their team based in Hemel Hempstead. This is a full time, permanent role, ideal for somebody who is looking to develop their career with a market leading contractor. As the Customer Service Manager, you will oversee the full customer service function for the Repairs & Maintenance Contractor, including planning / scheduling, customer care, and complaint handling. You will manage a team of Customer Service Advisors and Planners, to ensure customers are in receipt of a satisfactory level of customer service exceeding customers' expectations. Key Criteria: Previous experience in Social Housing repairs and maintenance Experience managing a planning function for a mobile workforce, ideally within the Social Housing / Facilities Management sector although all sector backgrounds will be considered Experience driving customer service best practice and complaint resolution Strong people management skills Advanced IT Skills including planning software Ability to lead, influence and direct a team Ability to build and nurture strong working relationships with colleagues based at other sites/offices This is an ideal role for somebody looking to further their career in the Social Housing sector, working with a market leading contractor to support the business in providing an exceptional standard of service to their customers. For more information, please apply online or call Meg on (phone number removed)!
Apr 21, 2026
Full time
Customer Service Manager - Social Housing Repairs & Maintenance Based in Hemel Hempstead Full-Time, Permanent position Salary: 42K + car allowance We are working with a leading Social Housing contractor to recruit a proactive and experienced Customer Service Manager to join their team based in Hemel Hempstead. This is a full time, permanent role, ideal for somebody who is looking to develop their career with a market leading contractor. As the Customer Service Manager, you will oversee the full customer service function for the Repairs & Maintenance Contractor, including planning / scheduling, customer care, and complaint handling. You will manage a team of Customer Service Advisors and Planners, to ensure customers are in receipt of a satisfactory level of customer service exceeding customers' expectations. Key Criteria: Previous experience in Social Housing repairs and maintenance Experience managing a planning function for a mobile workforce, ideally within the Social Housing / Facilities Management sector although all sector backgrounds will be considered Experience driving customer service best practice and complaint resolution Strong people management skills Advanced IT Skills including planning software Ability to lead, influence and direct a team Ability to build and nurture strong working relationships with colleagues based at other sites/offices This is an ideal role for somebody looking to further their career in the Social Housing sector, working with a market leading contractor to support the business in providing an exceptional standard of service to their customers. For more information, please apply online or call Meg on (phone number removed)!
A leading recruitment agency is seeking a Repairs Planner to coordinate maintenance activities for homes in North London. You'll ensure high-quality repairs services and manage budgets effectively. Applicants should have experience in property maintenance, excellent communication skills, and be proficient in contract regulations. This is an office-based role with a pay rate of £26.96 per hour on a temporary contract basis.
Apr 21, 2026
Full time
A leading recruitment agency is seeking a Repairs Planner to coordinate maintenance activities for homes in North London. You'll ensure high-quality repairs services and manage budgets effectively. Applicants should have experience in property maintenance, excellent communication skills, and be proficient in contract regulations. This is an office-based role with a pay rate of £26.96 per hour on a temporary contract basis.
Join a well-established Social Housing contractor in a fast-paced and rewarding part-time Repairs Planner role where you will play a key part in coordinating repairs and maintenance works, ensuring residents receive a responsive and efficient service. This RepairsPlanner position offers the opportunity to support a busy repairs team in Birmingham, helping to deliver high-quality maintenance services across a Social Housing portfolio. This is a part-time, office-based Planner role (14-15 hours per week) offered on an initial 3-6 month temporary contract, providing consistent and stable work within a supportive team environment. You'll be responsible for scheduling and coordinating repairs, managing inbox queries, and ensuring operatives are deployed effectively. This is a great opportunity for an experienced Repairs Planner who enjoys working in a dynamic environment and takes pride in delivering excellent customer service to residents. We'd love to hear from anyone with experience as a Planner, Repairs Scheduler, Maintenance Coordinator, Works Planner, or Repairs Administrator, specifically within Social Housing or a similar repairs environment. As a Repairs Planner, you will be: Scheduling responsive and planned maintenance works for operatives Managing inbox queries and prioritising repair requests Raising and allocating repair jobs on internal systems Coordinating diaries and managing repair appointments efficiently Communicating with residents to confirm appointments and provide updates Liaising with contractors, operatives, and internal teams to ensure works are completed on time Updating housing management systems with accurate job and appointment details Ensuring repairs are scheduled in line with service level agreements and priorities I'd love to speak to any Repairs Planner who has: Current or recent experience working as a Planner within Social Housing (essential) Strong organisational and coordination skills Excellent communication skills when dealing with residents and contractors Experience using housing or repairs management systems The ability to work effectively in a fast paced environment and manage multiple tasks Key requirements for this Repairs Planner role: Must have current or previous experience working as a Planner within Social Housing Experience scheduling repairs or maintenance works Strong customer service skills when dealing with residents Good IT skills and ability to update internal systems Ability to work effectively within a team environment Able to work in an office-based, part-time role in Birmingham The role is offering the following benefits: Part time Repairs Planner role (14-15 hours per week) Flexible working pattern: 5 hours on Wednesday, Thursday, and Friday, or 7 hours on Thursday and Friday 3-6 month temporary contract Opportunity to work with a well-established Social Housing contractor Supportive and collaborative team environment Valuable experience within a busy repairs and maintenance setting Travel & Location This RepairsPlanner role is based in Birmingham, supporting housing repairs and maintenance services across the local area. The role is fully office based, so candidates must be able to commute for their allocated part time hours. If this RepairsPlanner role sounds like your next opportunity, please apply now or contact Ryan Stewart at or on for further information.
Apr 21, 2026
Full time
Join a well-established Social Housing contractor in a fast-paced and rewarding part-time Repairs Planner role where you will play a key part in coordinating repairs and maintenance works, ensuring residents receive a responsive and efficient service. This RepairsPlanner position offers the opportunity to support a busy repairs team in Birmingham, helping to deliver high-quality maintenance services across a Social Housing portfolio. This is a part-time, office-based Planner role (14-15 hours per week) offered on an initial 3-6 month temporary contract, providing consistent and stable work within a supportive team environment. You'll be responsible for scheduling and coordinating repairs, managing inbox queries, and ensuring operatives are deployed effectively. This is a great opportunity for an experienced Repairs Planner who enjoys working in a dynamic environment and takes pride in delivering excellent customer service to residents. We'd love to hear from anyone with experience as a Planner, Repairs Scheduler, Maintenance Coordinator, Works Planner, or Repairs Administrator, specifically within Social Housing or a similar repairs environment. As a Repairs Planner, you will be: Scheduling responsive and planned maintenance works for operatives Managing inbox queries and prioritising repair requests Raising and allocating repair jobs on internal systems Coordinating diaries and managing repair appointments efficiently Communicating with residents to confirm appointments and provide updates Liaising with contractors, operatives, and internal teams to ensure works are completed on time Updating housing management systems with accurate job and appointment details Ensuring repairs are scheduled in line with service level agreements and priorities I'd love to speak to any Repairs Planner who has: Current or recent experience working as a Planner within Social Housing (essential) Strong organisational and coordination skills Excellent communication skills when dealing with residents and contractors Experience using housing or repairs management systems The ability to work effectively in a fast paced environment and manage multiple tasks Key requirements for this Repairs Planner role: Must have current or previous experience working as a Planner within Social Housing Experience scheduling repairs or maintenance works Strong customer service skills when dealing with residents Good IT skills and ability to update internal systems Ability to work effectively within a team environment Able to work in an office-based, part-time role in Birmingham The role is offering the following benefits: Part time Repairs Planner role (14-15 hours per week) Flexible working pattern: 5 hours on Wednesday, Thursday, and Friday, or 7 hours on Thursday and Friday 3-6 month temporary contract Opportunity to work with a well-established Social Housing contractor Supportive and collaborative team environment Valuable experience within a busy repairs and maintenance setting Travel & Location This RepairsPlanner role is based in Birmingham, supporting housing repairs and maintenance services across the local area. The role is fully office based, so candidates must be able to commute for their allocated part time hours. If this RepairsPlanner role sounds like your next opportunity, please apply now or contact Ryan Stewart at or on for further information.
Job title: Mechanical Technician (Shift-Based Role) Location: Royston, UK (on-site) 2 positions open for day's shift - Salary £44,113 + 20% shift allowance - lunch allowance £396.25 = £53,331.85 + benefits 1 position open for 24/7 shift - Salary £44,113 + 35% shift allowance - lunch allowance £792.50 = £60,345.05 + benefits World-changing careers, enabled by Johnson Matthey. With more than 200 years history, join us and help to accelerate the transition to net-zero! You'll contribute to JM's mission as a world leader in sustainable technology, transforming energy and reducing carbon emissions for a cleaner, brighter future. As a mechanical Technician, you will join an established Mechanical Team within our top tier COMAH site, this role requires an experienced Industrial Mechanically biased maintenance technician who is able to demonstrate and execute a wide range of practical Mechanical skills, ranging from basic workshop skills including fabrication of pipework, steelwork, and plastics to working out on plant in a methodical & logical manner such that reactive faults can be identified and repaired safely, alongside working proactively by working on Planned maintenance & Routines scheduled by our Maintenance planner. As a Mechanical Technician, you will help drive our goals by: Responsible for the delivery of preventative/proactive maintenance of Mechanical systems and its sub or support systems Attending to any reactive/corrective maintenance that arises Fault finding, completing any repairs/replacements/calibration or set-up, installation of new systems/equipment, commissioning alongside operations on returning to service Contribute to improving the site performance in all aspects of safe operation, regulatory compliance, productive output and cost efficiency by improving the engineering reliability of site equipment and ensuring appropriate maintenance frequency of assets is complied with. Key skills that will help you succeed in this role: Previous Manufacturing/Chemical industry experience Knowledge and experience of site services, Gas, Compressed air, Steam, cooling water and how to deenergise and work on safely. Knowledge and use of technical drawings & operator manuals alongside Mechanical exploded view/cross sectional drawings & P&ID's to aid fault diagnosis process. Even if you only match some of the skills, we'd love to hear from you to discuss further! What we offer: We make sure salaries are fair, competitive and aligned to individual roles, experience and responsibilities. We are also supportive of hybrid and flexible working and offer benefits that support our employees' financial and physical wellbeing, such as: Competitive Retirement savings Company-matched Share Incentive Plan Life Assurance, Income Protection and Critical Illness Medical Plans/Health Assessments Retailer and Wellbeing Discounts Competitive Annual Incentive Plan Ready to make a meaningful impact on your career and the environment? Join us and help shape a sustainable future while advancing your career! At JM, inclusivity is central to our values. We create an environment where everyone can thrive, embracing diverse perspectives to tackle challenges and ensure all colleagues feel valued and connected. For any queries or accessibility requirements, please contact (url removed). We will work with you to make suitable adjustments at any stage of the recruitment process. All conversations are confidential, and your feedback is welcome to help us provide an accessible and positive recruitment experience. Closing date for applications: This job advertisement will be posted for a minimum of 2 weeks, early application is advised. To submit your application, please click the "Apply" button online. All applications are carefully considered and your details will be stored on our secure Application Management System. This is used throughout Johnson Matthey for the selection of suitable candidates for our vacancies as they arise.Johnson Matthey respects your privacy and is committed to protecting your personal information. For more information about how your personal data is used please view our privacy notice: Johnson Matthey Privacy Notice . By applying for this role and creating an account you are agreeing to the notice. Johnson Matthey Plc is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, marriage or civil partnership, pregnancy or maternity, religion or belief.
Apr 20, 2026
Full time
Job title: Mechanical Technician (Shift-Based Role) Location: Royston, UK (on-site) 2 positions open for day's shift - Salary £44,113 + 20% shift allowance - lunch allowance £396.25 = £53,331.85 + benefits 1 position open for 24/7 shift - Salary £44,113 + 35% shift allowance - lunch allowance £792.50 = £60,345.05 + benefits World-changing careers, enabled by Johnson Matthey. With more than 200 years history, join us and help to accelerate the transition to net-zero! You'll contribute to JM's mission as a world leader in sustainable technology, transforming energy and reducing carbon emissions for a cleaner, brighter future. As a mechanical Technician, you will join an established Mechanical Team within our top tier COMAH site, this role requires an experienced Industrial Mechanically biased maintenance technician who is able to demonstrate and execute a wide range of practical Mechanical skills, ranging from basic workshop skills including fabrication of pipework, steelwork, and plastics to working out on plant in a methodical & logical manner such that reactive faults can be identified and repaired safely, alongside working proactively by working on Planned maintenance & Routines scheduled by our Maintenance planner. As a Mechanical Technician, you will help drive our goals by: Responsible for the delivery of preventative/proactive maintenance of Mechanical systems and its sub or support systems Attending to any reactive/corrective maintenance that arises Fault finding, completing any repairs/replacements/calibration or set-up, installation of new systems/equipment, commissioning alongside operations on returning to service Contribute to improving the site performance in all aspects of safe operation, regulatory compliance, productive output and cost efficiency by improving the engineering reliability of site equipment and ensuring appropriate maintenance frequency of assets is complied with. Key skills that will help you succeed in this role: Previous Manufacturing/Chemical industry experience Knowledge and experience of site services, Gas, Compressed air, Steam, cooling water and how to deenergise and work on safely. Knowledge and use of technical drawings & operator manuals alongside Mechanical exploded view/cross sectional drawings & P&ID's to aid fault diagnosis process. Even if you only match some of the skills, we'd love to hear from you to discuss further! What we offer: We make sure salaries are fair, competitive and aligned to individual roles, experience and responsibilities. We are also supportive of hybrid and flexible working and offer benefits that support our employees' financial and physical wellbeing, such as: Competitive Retirement savings Company-matched Share Incentive Plan Life Assurance, Income Protection and Critical Illness Medical Plans/Health Assessments Retailer and Wellbeing Discounts Competitive Annual Incentive Plan Ready to make a meaningful impact on your career and the environment? Join us and help shape a sustainable future while advancing your career! At JM, inclusivity is central to our values. We create an environment where everyone can thrive, embracing diverse perspectives to tackle challenges and ensure all colleagues feel valued and connected. For any queries or accessibility requirements, please contact (url removed). We will work with you to make suitable adjustments at any stage of the recruitment process. All conversations are confidential, and your feedback is welcome to help us provide an accessible and positive recruitment experience. Closing date for applications: This job advertisement will be posted for a minimum of 2 weeks, early application is advised. To submit your application, please click the "Apply" button online. All applications are carefully considered and your details will be stored on our secure Application Management System. This is used throughout Johnson Matthey for the selection of suitable candidates for our vacancies as they arise.Johnson Matthey respects your privacy and is committed to protecting your personal information. For more information about how your personal data is used please view our privacy notice: Johnson Matthey Privacy Notice . By applying for this role and creating an account you are agreeing to the notice. Johnson Matthey Plc is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, marriage or civil partnership, pregnancy or maternity, religion or belief.
