Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. Start Date: 8th June 2026 Salary: £26,428 per annum Site: S ky, 1 MacIntosh Rd, Livingston EH54 7BW Shifts: 37.5 hours per week (Working 4 or 5 days between the hours of 8:30am - 8pm including evenings and weekends) Join us as a Contact Centre Sales Advisor in our Livingston contact centre earning £26, 428 per annum with incentives on top - you can earn an extra £4,900 on average by achieving targets. We operate a hybrid working pattern after training which allows colleagues to gain a work life balance with the opportunity to work from office and home for part of the week. In this role, you'll work in a fast-paced call centre, handling inbound calls from existing customers considering leaving Sky. You'll actively listen to understand their needs and provide the best possible solutions, ensuring they feel heard, valued, and appreciated. What you'll do: Handle inbound calls from existing customers considering cancelling all or part of their Sky subscription. Build strong connections through engaging conversations to understand their needs, address any concerns, and ensure they are offered the most suitable package. Work in a target-based environment Work 37.5 hours p/wk Mon-Sun with varied set shift patterns available. Your set shift will be allocated at the offer stage and your preferences taken into account wherever possible. When our customers need us most, you'll work up to 5 hours extra per week (max 10 times per year) and bank this time to take back as extra time off Training and Development: Training and Development is hugely important to us which is why we'll teach you all you need to know about our amazing products and how to deal with any challenge, no matter how big or small, so you can achieve your full potential as a Sales Advisor. At Sky, our comprehensive 7-week training program is designed to fully prepare new starters for their role. It begins with classroom-based sessions, where employees become familiar with the role, systems, and products. This is followed by time in our Academy, where they handle live customer calls under the guidance of a Role Model. Both the training and Academy sessions are conducted entirely face-to-face in the office, from Monday to Friday, 9am to 5pm. To ensure participants gain the most from the program, we ask that no holidays are taken during this period. What you'll bring: Results-oriented with a strong enthusiasm for sales Exceptional at building rapport and connecting with people Skilled at identifying and addressing customer needs Creative in solving problems Eager to acquire new skills and knowledge The Benefits: There's one thing people can't stop talking about when it comes to : the perks. There really is something for everyone with our fantastic range of benefits. Here's a taster: Individual Lifestyle Free Sky TV, along with discounted broadband, Sky Glass and mobile Cashback and discounts across hundreds of retailers Discounts and offers on Sky products for friends and family Health and wellbeing Private healthcare and Digital GP via Aviva Dental and other healthcare options Subsidised onsite gym and discounts on external gyms Cycle to work scheme Financial wellbeing Sky pension plan and Life Assurance Annual Sharesave scheme and long service awards Where you'll work: We're"based at Kirkton Campus"in Livingston"and home to over 2000 colleagues. We have free onsite"parking"and operate a free"shuttle"bus service from Livingston North train station"and Livingston shopping centre. You'll also"have access to our subsidised canteen, free tea and coffee,"hair and beauty salon, valet carwash,"amazon lockers, cash machine, covered bike storage,"prayer room and"shower facilities as part of the onsite gym. Inclusion: CVs aren't everything. We're more focused on who you are and the potential you'll bring to Sky. That's why we have a unique approach through a series of questions and a video round. If you need us to make any adjustments to our recruitment process, let our Recruitment Team know by clicking on the support button at the beginning of your application. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Apr 24, 2026
Full time
Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. Start Date: 8th June 2026 Salary: £26,428 per annum Site: S ky, 1 MacIntosh Rd, Livingston EH54 7BW Shifts: 37.5 hours per week (Working 4 or 5 days between the hours of 8:30am - 8pm including evenings and weekends) Join us as a Contact Centre Sales Advisor in our Livingston contact centre earning £26, 428 per annum with incentives on top - you can earn an extra £4,900 on average by achieving targets. We operate a hybrid working pattern after training which allows colleagues to gain a work life balance with the opportunity to work from office and home for part of the week. In this role, you'll work in a fast-paced call centre, handling inbound calls from existing customers considering leaving Sky. You'll actively listen to understand their needs and provide the best possible solutions, ensuring they feel heard, valued, and appreciated. What you'll do: Handle inbound calls from existing customers considering cancelling all or part of their Sky subscription. Build strong connections through engaging conversations to understand their needs, address any concerns, and ensure they are offered the most suitable package. Work in a target-based environment Work 37.5 hours p/wk Mon-Sun with varied set shift patterns available. Your set shift will be allocated at the offer stage and your preferences taken into account wherever possible. When our customers need us most, you'll work up to 5 hours extra per week (max 10 times per year) and bank this time to take back as extra time off Training and Development: Training and Development is hugely important to us which is why we'll teach you all you need to know about our amazing products and how to deal with any challenge, no matter how big or small, so you can achieve your full potential as a Sales Advisor. At Sky, our comprehensive 7-week training program is designed to fully prepare new starters for their role. It begins with classroom-based sessions, where employees become familiar with the role, systems, and products. This is followed by time in our Academy, where they handle live customer calls under the guidance of a Role Model. Both the training and Academy sessions are conducted entirely face-to-face in the office, from Monday to Friday, 9am to 5pm. To ensure participants gain the most from the program, we ask that no holidays are taken during this period. What you'll bring: Results-oriented with a strong enthusiasm for sales Exceptional at building rapport and connecting with people Skilled at identifying and addressing customer needs Creative in solving problems Eager to acquire new skills and knowledge The Benefits: There's one thing people can't stop talking about when it comes to : the perks. There really is something for everyone with our fantastic range of benefits. Here's a taster: Individual Lifestyle Free Sky TV, along with discounted broadband, Sky Glass and mobile Cashback and discounts across hundreds of retailers Discounts and offers on Sky products for friends and family Health and wellbeing Private healthcare and Digital GP via Aviva Dental and other healthcare options Subsidised onsite gym and discounts on external gyms Cycle to work scheme Financial wellbeing Sky pension plan and Life Assurance Annual Sharesave scheme and long service awards Where you'll work: We're"based at Kirkton Campus"in Livingston"and home to over 2000 colleagues. We have free onsite"parking"and operate a free"shuttle"bus service from Livingston North train station"and Livingston shopping centre. You'll also"have access to our subsidised canteen, free tea and coffee,"hair and beauty salon, valet carwash,"amazon lockers, cash machine, covered bike storage,"prayer room and"shower facilities as part of the onsite gym. Inclusion: CVs aren't everything. We're more focused on who you are and the potential you'll bring to Sky. That's why we have a unique approach through a series of questions and a video round. If you need us to make any adjustments to our recruitment process, let our Recruitment Team know by clicking on the support button at the beginning of your application. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Client Manager Location: Shropshire Job Type: Full Time The role A forward-thinking, technology-driven accountancy practice is looking to appoint an experienced Accountant to join its growing Shropshire team. This is a flexible opportunity, open from Senior Accountant through to Client Manager level, depending on experience. You'll take ownership of a varied client portfolio, delivering high-quality accounting and advisory services within a modern, supportive environment. The role offers genuine progression potential as the business continues to expand. Key responsibilities Managing a portfolio of clients across a range of sectors Delivering accounts preparation and review work to a high standard Producing and reviewing corporation tax and personal tax returns Acting as a key point of contact for client queries and ongoing support Providing advice on both corporate and personal tax planning matters Reviewing work completed by junior team members Supporting, supervising, and mentoring junior staff where appropriate Maintaining strong client relationships and ensuring excellent service delivery About you Experience within an accountancy practice (Senior Accountant to Manager level) Strong technical knowledge across accounts and tax Confident managing a client portfolio independently Experience reviewing work and supporting junior staff Strong communication and client relationship skills Proactive, organised, and commercially aware Motivated to progress within a growing practice environment The package Competitive salary, dependent on experience 25 days holiday plus bank holidays, increasing with service (up to 28 days) Birthday off Flexible and hybrid working arrangements Core hours with flexible start and finish times Private medical cover Contributory pension scheme Study support (if required) Free on-site parking Casual, flexible working culture Strong progression opportunities within a growing business LHH upholds the highest standards of confidentiality in every interaction, so you can feel comfortable having an open and informal conversation. If you'd like to learn more about the opportunity and how it could align with your experience, please apply today or get in touch for a chat.
Apr 24, 2026
Full time
Client Manager Location: Shropshire Job Type: Full Time The role A forward-thinking, technology-driven accountancy practice is looking to appoint an experienced Accountant to join its growing Shropshire team. This is a flexible opportunity, open from Senior Accountant through to Client Manager level, depending on experience. You'll take ownership of a varied client portfolio, delivering high-quality accounting and advisory services within a modern, supportive environment. The role offers genuine progression potential as the business continues to expand. Key responsibilities Managing a portfolio of clients across a range of sectors Delivering accounts preparation and review work to a high standard Producing and reviewing corporation tax and personal tax returns Acting as a key point of contact for client queries and ongoing support Providing advice on both corporate and personal tax planning matters Reviewing work completed by junior team members Supporting, supervising, and mentoring junior staff where appropriate Maintaining strong client relationships and ensuring excellent service delivery About you Experience within an accountancy practice (Senior Accountant to Manager level) Strong technical knowledge across accounts and tax Confident managing a client portfolio independently Experience reviewing work and supporting junior staff Strong communication and client relationship skills Proactive, organised, and commercially aware Motivated to progress within a growing practice environment The package Competitive salary, dependent on experience 25 days holiday plus bank holidays, increasing with service (up to 28 days) Birthday off Flexible and hybrid working arrangements Core hours with flexible start and finish times Private medical cover Contributory pension scheme Study support (if required) Free on-site parking Casual, flexible working culture Strong progression opportunities within a growing business LHH upholds the highest standards of confidentiality in every interaction, so you can feel comfortable having an open and informal conversation. If you'd like to learn more about the opportunity and how it could align with your experience, please apply today or get in touch for a chat.
REED Practice is excited to be working in partnership with a long-established firm of Chartered Certified Accountants, Chartered Tax Advisors, and Registered Auditors based in Wimborne, Dorset. The practice has been operating for over 45 years, serving more than 1,000 clients across Dorset and the wider region, providing a broad range of professional services, including audit, accounts preparation, taxation, business advisory, bookkeeping, payroll, and outsourcing solutions. They work with individuals, small businesses, and larger companies-ranging from sole traders needing tax returns to organisations with up to £25m turnover requiring audit and corporate tax advice. Owing to growth within the Audit Team, our client is recruiting as Audit Principal or Associate Director Audit Principal / Associate Director Full Time, Hybrid working (3 days at home, 2 days office after probation) Salary: DOE £80000 - £95,000 per annum + Guaranteed bonus + Progression On offer is The opportunity to manage a mixed portfolio (Accounts and Audit, weighted depending on skillset) Build long term rapport with new and existing clients in a client facing role. Progression towards an Associate Director level Hybrid working after 3 months probation (3 days at home, 2 days office) Joining a supportive and growing team of 35 within new offices. Competitive salary and benefits package. Opportunities to contribute to department strategy and growth. Duties: Manage and oversee a diverse portfolio of audit engagements from planning through to completion. Review audit files in line with professional and regulatory standards, ensuring technical accuracy and quality. Lead, support, and develop audit seniors and trainees, providing coaching, feedback, and performance oversight. Act as a primary point of contact for clients, maintaining strong professional relationships and addressing queries effectively. Ensure engagement delivery aligns with internal processes, budget requirements, and project deadlines. Contribute to departmental resource planning, workflow management, and team utilisation. Support Partners with technical matters, reporting, and business development initiatives including proposals and tender submissions. Keep up to date with relevant audit, accounting, and regulatory developments and promote best practice across the team. Qualifications & Experience ACA/ACCA Qualified (or equivalent). Significant post-qualification audit experience within an accountancy practice. Strong understanding of UK auditing standards and financial reporting frameworks, including FRS 102. Proven experience managing audit engagements and overseeing audit teams. Experience working with a varied client base across multiple sectors. Skills & Attributes Strong leadership and team-management abilities. Excellent communication and interpersonal skills. High level of technical competence and professional judgement. Strong organisational skills with the ability to manage multiple deadlines and priorities. Client-focused approach with a commitment to delivering high-quality service. Professional, methodical, and proactive working style.
Apr 24, 2026
Full time
REED Practice is excited to be working in partnership with a long-established firm of Chartered Certified Accountants, Chartered Tax Advisors, and Registered Auditors based in Wimborne, Dorset. The practice has been operating for over 45 years, serving more than 1,000 clients across Dorset and the wider region, providing a broad range of professional services, including audit, accounts preparation, taxation, business advisory, bookkeeping, payroll, and outsourcing solutions. They work with individuals, small businesses, and larger companies-ranging from sole traders needing tax returns to organisations with up to £25m turnover requiring audit and corporate tax advice. Owing to growth within the Audit Team, our client is recruiting as Audit Principal or Associate Director Audit Principal / Associate Director Full Time, Hybrid working (3 days at home, 2 days office after probation) Salary: DOE £80000 - £95,000 per annum + Guaranteed bonus + Progression On offer is The opportunity to manage a mixed portfolio (Accounts and Audit, weighted depending on skillset) Build long term rapport with new and existing clients in a client facing role. Progression towards an Associate Director level Hybrid working after 3 months probation (3 days at home, 2 days office) Joining a supportive and growing team of 35 within new offices. Competitive salary and benefits package. Opportunities to contribute to department strategy and growth. Duties: Manage and oversee a diverse portfolio of audit engagements from planning through to completion. Review audit files in line with professional and regulatory standards, ensuring technical accuracy and quality. Lead, support, and develop audit seniors and trainees, providing coaching, feedback, and performance oversight. Act as a primary point of contact for clients, maintaining strong professional relationships and addressing queries effectively. Ensure engagement delivery aligns with internal processes, budget requirements, and project deadlines. Contribute to departmental resource planning, workflow management, and team utilisation. Support Partners with technical matters, reporting, and business development initiatives including proposals and tender submissions. Keep up to date with relevant audit, accounting, and regulatory developments and promote best practice across the team. Qualifications & Experience ACA/ACCA Qualified (or equivalent). Significant post-qualification audit experience within an accountancy practice. Strong understanding of UK auditing standards and financial reporting frameworks, including FRS 102. Proven experience managing audit engagements and overseeing audit teams. Experience working with a varied client base across multiple sectors. Skills & Attributes Strong leadership and team-management abilities. Excellent communication and interpersonal skills. High level of technical competence and professional judgement. Strong organisational skills with the ability to manage multiple deadlines and priorities. Client-focused approach with a commitment to delivering high-quality service. Professional, methodical, and proactive working style.
To lead and support the effective management of Health, Safety, Environment and Quality across gas network construction, repair, and maintenance activities. Requirements Business Unit: Cappagh Contractors Construction (London) Ltd Reports to: HSEQ Director Location: South West London Area Contract: Permanent, Full Time Role Purpose To lead and support the effective management of Health, Safety, Environment and Quality across gas network construction, repair, and maintenance activities. You will act as a senior competent person, ensuring compliance with UK legislation, gas industry standards, and client requirements. Working closely with the HSEQ Director, you will drive continuous improvement, strengthen operational assurance, and embed a proactive safety culture across all teams and contractors working on the gas network. Key Responsibilities Strategic Leadership & Compliance Support the HSEQ Director in developing and delivering the company's HSEQ strategy for gas network operations. Ensure compliance with relevant UK legislation including the Gas Safety (Management) Regulations GS(M)R, Health and Safety at Work Act 1974, CDM 2015, PUWER, LOLER, and environmental legislation. Maintain and improve the Integrated Management System in line with ISO 45001, ISO 9001, and ISO 14001. Provide competent advice to senior leaders, project managers, and operational teams on HSEQ matters, emerging risks, and regulatory changes. Support the development and review of policies, procedures, and safe systems of work specific to gas operations. Operational Oversight & Assurance Provide oversight of highrisk activities and effective implementation of safe systems of work across: Gas main and service replacement Live gas environments, purging, pressure control and commissioning activities Excavations, temporary works and reinstatement Service connections and disconnections Use of specialist gas tools and equipment Lead internal audits, site inspections, and assurance reviews across all sites, depots and sub-contractors. Ensure compliance with the Gas Industry Registration Scheme (GIRS) and client specific requirements. Support project planning, design reviews, and risk assessments to ensure safe and compliant delivery. Oversee working practices to ensure control measures and permits are robust and effectively implemented by site teams. Lead or support investigations into incidents, near misses, asset damage, and nonconformances, ensuring robust root cause analysis. Ensure statutory (eg RIDDOR, environmental notifications) and network operator reporting requirements are met. Analyse performance data and trends to identify systemic issues and drive continuous improvement. Provide clear investigation reports and improvement recommendations to the HSEQ Director and senior leadership. Environmental & Sustainability Leadership Ensure environmental compliance across gas network activities, including waste management, pollution prevention, and carbon reduction initiatives. Support the delivery of sustainability programmes, including resource efficiency and environmental risk mitigation. Monitor environmental impacts associated with excavation, reinstatement, and materials handling. Culture, Engagement & Leadership Champion a positive HSEQ culture through visible leadership, behavioural safety initiatives, and workforce engagement. Mentor and support HSEQ Advisors, providing coaching and technical guidance. Build strong relationships with clients, project managers and operational teams. Promote open reporting, learning, and continuous improvement across the organisation and supply chain. Support wellbeing initiatives and fatigue management programmes. Documentation, Reporting & Accreditation Assist the HSEQ Directors in maintaining accreditation processes and support external audits for ISO 9001, ISO 14001 and ISO 45001 certification Produce highquality reports for directors, clients, and regulatory bodies, including monthly dashboards and trend analyses. Develop and deliver safety briefings, campaigns, toolbox talks, and safety standdowns. Ensure effective use of digital HSEQ tools, reporting platforms, and mobile applications. Required Skills and Experience 5+ years' experience in a senior HSEQ role within gas networks, utilities, civil engineering, or related highrisk environments. Strong understanding of gas network operations including live gas operations, purging, commissioning and network interface. Experience working under GS(M)R, CDM, and relevant IGEM standards. Proven ability to lead teams, influence stakeholders, and drive cultural and operational improvements. Strong analytical, organisational, and communication skills. Experience supporting senior leadership and contributing to strategic planning. Required Qualifications NEBOSH Diploma (or equivalent Level 6) or working toward completion. IOSH membership (GradIOSH or CMIOSH preferred). Gas industry qualifications (e.g., SHEA Gas, SCO, NCO Gas). CSCS Managers/Professional level Experience with ISO 9001, ISO 14001, and ISO 45001 management systems. Full UK driving licence. IGEM membership or working toward. First Aid at Work / Mental Health First Aid. Experience with digital permit systems or mobile HSEQ tools. Personal Attributes Confident, credible, and able to influence at all levels. Strong leadership presence with a collaborative, coachingfocused approach. Calm, decisive, and resilient, particularly when managing incidents or highpressure situations. Passionate about continuous improvement and high standards of performance. Highly organised with exceptional attention to detail.
Apr 24, 2026
Full time
To lead and support the effective management of Health, Safety, Environment and Quality across gas network construction, repair, and maintenance activities. Requirements Business Unit: Cappagh Contractors Construction (London) Ltd Reports to: HSEQ Director Location: South West London Area Contract: Permanent, Full Time Role Purpose To lead and support the effective management of Health, Safety, Environment and Quality across gas network construction, repair, and maintenance activities. You will act as a senior competent person, ensuring compliance with UK legislation, gas industry standards, and client requirements. Working closely with the HSEQ Director, you will drive continuous improvement, strengthen operational assurance, and embed a proactive safety culture across all teams and contractors working on the gas network. Key Responsibilities Strategic Leadership & Compliance Support the HSEQ Director in developing and delivering the company's HSEQ strategy for gas network operations. Ensure compliance with relevant UK legislation including the Gas Safety (Management) Regulations GS(M)R, Health and Safety at Work Act 1974, CDM 2015, PUWER, LOLER, and environmental legislation. Maintain and improve the Integrated Management System in line with ISO 45001, ISO 9001, and ISO 14001. Provide competent advice to senior leaders, project managers, and operational teams on HSEQ matters, emerging risks, and regulatory changes. Support the development and review of policies, procedures, and safe systems of work specific to gas operations. Operational Oversight & Assurance Provide oversight of highrisk activities and effective implementation of safe systems of work across: Gas main and service replacement Live gas environments, purging, pressure control and commissioning activities Excavations, temporary works and reinstatement Service connections and disconnections Use of specialist gas tools and equipment Lead internal audits, site inspections, and assurance reviews across all sites, depots and sub-contractors. Ensure compliance with the Gas Industry Registration Scheme (GIRS) and client specific requirements. Support project planning, design reviews, and risk assessments to ensure safe and compliant delivery. Oversee working practices to ensure control measures and permits are robust and effectively implemented by site teams. Lead or support investigations into incidents, near misses, asset damage, and nonconformances, ensuring robust root cause analysis. Ensure statutory (eg RIDDOR, environmental notifications) and network operator reporting requirements are met. Analyse performance data and trends to identify systemic issues and drive continuous improvement. Provide clear investigation reports and improvement recommendations to the HSEQ Director and senior leadership. Environmental & Sustainability Leadership Ensure environmental compliance across gas network activities, including waste management, pollution prevention, and carbon reduction initiatives. Support the delivery of sustainability programmes, including resource efficiency and environmental risk mitigation. Monitor environmental impacts associated with excavation, reinstatement, and materials handling. Culture, Engagement & Leadership Champion a positive HSEQ culture through visible leadership, behavioural safety initiatives, and workforce engagement. Mentor and support HSEQ Advisors, providing coaching and technical guidance. Build strong relationships with clients, project managers and operational teams. Promote open reporting, learning, and continuous improvement across the organisation and supply chain. Support wellbeing initiatives and fatigue management programmes. Documentation, Reporting & Accreditation Assist the HSEQ Directors in maintaining accreditation processes and support external audits for ISO 9001, ISO 14001 and ISO 45001 certification Produce highquality reports for directors, clients, and regulatory bodies, including monthly dashboards and trend analyses. Develop and deliver safety briefings, campaigns, toolbox talks, and safety standdowns. Ensure effective use of digital HSEQ tools, reporting platforms, and mobile applications. Required Skills and Experience 5+ years' experience in a senior HSEQ role within gas networks, utilities, civil engineering, or related highrisk environments. Strong understanding of gas network operations including live gas operations, purging, commissioning and network interface. Experience working under GS(M)R, CDM, and relevant IGEM standards. Proven ability to lead teams, influence stakeholders, and drive cultural and operational improvements. Strong analytical, organisational, and communication skills. Experience supporting senior leadership and contributing to strategic planning. Required Qualifications NEBOSH Diploma (or equivalent Level 6) or working toward completion. IOSH membership (GradIOSH or CMIOSH preferred). Gas industry qualifications (e.g., SHEA Gas, SCO, NCO Gas). CSCS Managers/Professional level Experience with ISO 9001, ISO 14001, and ISO 45001 management systems. Full UK driving licence. IGEM membership or working toward. First Aid at Work / Mental Health First Aid. Experience with digital permit systems or mobile HSEQ tools. Personal Attributes Confident, credible, and able to influence at all levels. Strong leadership presence with a collaborative, coachingfocused approach. Calm, decisive, and resilient, particularly when managing incidents or highpressure situations. Passionate about continuous improvement and high standards of performance. Highly organised with exceptional attention to detail.
Head of Commercial and Contract Management Real Estate Services Location: London, GB, E14 5HQ In this role, you will deliver a transformational commercial and vendor management programme globally across RES. You will be responsible for setting the commercial and contract management capability, defining standards and ways of working, and ensuring consistent delivery across regions. You will play a critical role in ensuring outsourced supplier arrangements deliver commercial value, operate within a robust governance framework, and support effective management of cost, risk, and performance. You will have accountability for contract management processes, vendor performance reporting and commercial oversight, working closely with Procurement and GCOO to ensure alignment of strategy, policy, and delivery. Lead the design and delivery of a global commercial and vendor management transformation programme, embedding consistent standards, governance, and ways of working across RES. Develop and deliver a multi year strategy across vendor risk, cost, commercial and performance that ensures adherence to all relevant compliance policies and regulatory requirements. Build commercial and contract management capability across RES, with clear expectations and structured support to empower teams to manage vendor performance effectively and deliver value. Lead a team of Commercial and Vendor Management specialists who provide guidance and support to global, regional and local delivery teams. Deliver robust contract management processes to ensure benefits are realised and vendor relationships are effectively managed. Develop processes and mechanisms on commercial demand management, vendor rationalisation, risk, performance and commercial oversight. Define the key metrics and reporting of vendor performance, delivering data driven insights to leadership to support timely action. Amplify leadership effectiveness by enabling the Head of Real Estate Services to focus on strategic outcomes by providing structure, clarity, and oversight of functional delivery. Embed standards of excellence through leading and managing team members in a matrix environment, ensuring accountability and reinforcing a culture of high performance. Collaborate across Real Estate Services, Global Procurement and broader GCOO teams to ensure alignment of strategy, policy, and delivery. Collaborate and contribute proactively to the data and technology Future State Architecture in RES. To be successful in this role you should meet the following requirements: Technical & professional expertise: Significant experience in Commercial and Vendor management of outsourced arrangements for corporate facilities and real estate services. Vendor management: Experience in management of vendors in a regulated industry. Analytical capability: Strong ability to analyse and distil complex data sets, applying insights to design scalable, right sized commercial, vendor and contract oversight capability. Stakeholder Engagement & Influence: Exceptional communication and stakeholder management capability, with the ability to craft compelling narratives and influence decision making. Enterprise leadership and advisory capability: Demonstrated experience acting as a senior leader and trusted advisor within a complex, global organisation, operating with credibility at executive level. People & Culture Leadership: Demonstrated ability to lead and develop teams, fostering accountability and a high performing culture, while role modelling collaborative behaviours. Change and Transformation: Transformation mindset, driving simplification and automation. Professional qualification: Relevant & demonstrable professional qualifications in commercial management, contract management, procurement or a related discipline. This role can be based in London, Sheffield or Birmingham on a hybrid basis. Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.
Apr 24, 2026
Full time
Head of Commercial and Contract Management Real Estate Services Location: London, GB, E14 5HQ In this role, you will deliver a transformational commercial and vendor management programme globally across RES. You will be responsible for setting the commercial and contract management capability, defining standards and ways of working, and ensuring consistent delivery across regions. You will play a critical role in ensuring outsourced supplier arrangements deliver commercial value, operate within a robust governance framework, and support effective management of cost, risk, and performance. You will have accountability for contract management processes, vendor performance reporting and commercial oversight, working closely with Procurement and GCOO to ensure alignment of strategy, policy, and delivery. Lead the design and delivery of a global commercial and vendor management transformation programme, embedding consistent standards, governance, and ways of working across RES. Develop and deliver a multi year strategy across vendor risk, cost, commercial and performance that ensures adherence to all relevant compliance policies and regulatory requirements. Build commercial and contract management capability across RES, with clear expectations and structured support to empower teams to manage vendor performance effectively and deliver value. Lead a team of Commercial and Vendor Management specialists who provide guidance and support to global, regional and local delivery teams. Deliver robust contract management processes to ensure benefits are realised and vendor relationships are effectively managed. Develop processes and mechanisms on commercial demand management, vendor rationalisation, risk, performance and commercial oversight. Define the key metrics and reporting of vendor performance, delivering data driven insights to leadership to support timely action. Amplify leadership effectiveness by enabling the Head of Real Estate Services to focus on strategic outcomes by providing structure, clarity, and oversight of functional delivery. Embed standards of excellence through leading and managing team members in a matrix environment, ensuring accountability and reinforcing a culture of high performance. Collaborate across Real Estate Services, Global Procurement and broader GCOO teams to ensure alignment of strategy, policy, and delivery. Collaborate and contribute proactively to the data and technology Future State Architecture in RES. To be successful in this role you should meet the following requirements: Technical & professional expertise: Significant experience in Commercial and Vendor management of outsourced arrangements for corporate facilities and real estate services. Vendor management: Experience in management of vendors in a regulated industry. Analytical capability: Strong ability to analyse and distil complex data sets, applying insights to design scalable, right sized commercial, vendor and contract oversight capability. Stakeholder Engagement & Influence: Exceptional communication and stakeholder management capability, with the ability to craft compelling narratives and influence decision making. Enterprise leadership and advisory capability: Demonstrated experience acting as a senior leader and trusted advisor within a complex, global organisation, operating with credibility at executive level. People & Culture Leadership: Demonstrated ability to lead and develop teams, fostering accountability and a high performing culture, while role modelling collaborative behaviours. Change and Transformation: Transformation mindset, driving simplification and automation. Professional qualification: Relevant & demonstrable professional qualifications in commercial management, contract management, procurement or a related discipline. This role can be based in London, Sheffield or Birmingham on a hybrid basis. Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.
Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. Start Date: 8th June 2026 Salary: £26,428 per annum Site: S ky, 1 MacIntosh Rd, Livingston EH54 7BW Shifts: 37.5 hours per week (Working 4 or 5 days between the hours of 8:30am - 8pm including evenings and weekends) Join us as a Contact Centre Sales Advisor in our Livingston contact centre earning £26, 428 per annum with incentives on top - you can earn an extra £4,900 on average by achieving targets. We operate a hybrid working pattern after training which allows colleagues to gain a work life balance with the opportunity to work from office and home for part of the week. In this role, you'll work in a fast-paced call centre, handling inbound calls from existing customers considering leaving Sky. You'll actively listen to understand their needs and provide the best possible solutions, ensuring they feel heard, valued, and appreciated. What you'll do: Handle inbound calls from existing customers considering cancelling all or part of their Sky subscription. Build strong connections through engaging conversations to understand their needs, address any concerns, and ensure they are offered the most suitable package. Work in a target-based environment Work 37.5 hours p/wk Mon-Sun with varied set shift patterns available. Your set shift will be allocated at the offer stage and your preferences taken into account wherever possible. When our customers need us most, you'll work up to 5 hours extra per week (max 10 times per year) and bank this time to take back as extra time off Training and Development: Training and Development is hugely important to us which is why we'll teach you all you need to know about our amazing products and how to deal with any challenge, no matter how big or small, so you can achieve your full potential as a Sales Advisor. At Sky, our comprehensive 7-week training program is designed to fully prepare new starters for their role. It begins with classroom-based sessions, where employees become familiar with the role, systems, and products. This is followed by time in our Academy, where they handle live customer calls under the guidance of a Role Model. Both the training and Academy sessions are conducted entirely face-to-face in the office, from Monday to Friday, 9am to 5pm. To ensure participants gain the most from the program, we ask that no holidays are taken during this period. What you'll bring: Results-oriented with a strong enthusiasm for sales Exceptional at building rapport and connecting with people Skilled at identifying and addressing customer needs Creative in solving problems Eager to acquire new skills and knowledge The Benefits: There's one thing people can't stop talking about when it comes to : the perks. There really is something for everyone with our fantastic range of benefits. Here's a taster: Individual Lifestyle Free Sky TV, along with discounted broadband, Sky Glass and mobile Cashback and discounts across hundreds of retailers Discounts and offers on Sky products for friends and family Health and wellbeing Private healthcare and Digital GP via Aviva Dental and other healthcare options Subsidised onsite gym and discounts on external gyms Cycle to work scheme Financial wellbeing Sky pension plan and Life Assurance Annual Sharesave scheme and long service awards Where you'll work: We're"based at Kirkton Campus"in Livingston"and home to over 2000 colleagues. We have free onsite"parking"and operate a free"shuttle"bus service from Livingston North train station"and Livingston shopping centre. You'll also"have access to our subsidised canteen, free tea and coffee,"hair and beauty salon, valet carwash,"amazon lockers, cash machine, covered bike storage,"prayer room and"shower facilities as part of the onsite gym. Inclusion: CVs aren't everything. We're more focused on who you are and the potential you'll bring to Sky. That's why we have a unique approach through a series of questions and a video round. If you need us to make any adjustments to our recruitment process, let our Recruitment Team know by clicking on the support button at the beginning of your application. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Apr 24, 2026
Full time
Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. Start Date: 8th June 2026 Salary: £26,428 per annum Site: S ky, 1 MacIntosh Rd, Livingston EH54 7BW Shifts: 37.5 hours per week (Working 4 or 5 days between the hours of 8:30am - 8pm including evenings and weekends) Join us as a Contact Centre Sales Advisor in our Livingston contact centre earning £26, 428 per annum with incentives on top - you can earn an extra £4,900 on average by achieving targets. We operate a hybrid working pattern after training which allows colleagues to gain a work life balance with the opportunity to work from office and home for part of the week. In this role, you'll work in a fast-paced call centre, handling inbound calls from existing customers considering leaving Sky. You'll actively listen to understand their needs and provide the best possible solutions, ensuring they feel heard, valued, and appreciated. What you'll do: Handle inbound calls from existing customers considering cancelling all or part of their Sky subscription. Build strong connections through engaging conversations to understand their needs, address any concerns, and ensure they are offered the most suitable package. Work in a target-based environment Work 37.5 hours p/wk Mon-Sun with varied set shift patterns available. Your set shift will be allocated at the offer stage and your preferences taken into account wherever possible. When our customers need us most, you'll work up to 5 hours extra per week (max 10 times per year) and bank this time to take back as extra time off Training and Development: Training and Development is hugely important to us which is why we'll teach you all you need to know about our amazing products and how to deal with any challenge, no matter how big or small, so you can achieve your full potential as a Sales Advisor. At Sky, our comprehensive 7-week training program is designed to fully prepare new starters for their role. It begins with classroom-based sessions, where employees become familiar with the role, systems, and products. This is followed by time in our Academy, where they handle live customer calls under the guidance of a Role Model. Both the training and Academy sessions are conducted entirely face-to-face in the office, from Monday to Friday, 9am to 5pm. To ensure participants gain the most from the program, we ask that no holidays are taken during this period. What you'll bring: Results-oriented with a strong enthusiasm for sales Exceptional at building rapport and connecting with people Skilled at identifying and addressing customer needs Creative in solving problems Eager to acquire new skills and knowledge The Benefits: There's one thing people can't stop talking about when it comes to : the perks. There really is something for everyone with our fantastic range of benefits. Here's a taster: Individual Lifestyle Free Sky TV, along with discounted broadband, Sky Glass and mobile Cashback and discounts across hundreds of retailers Discounts and offers on Sky products for friends and family Health and wellbeing Private healthcare and Digital GP via Aviva Dental and other healthcare options Subsidised onsite gym and discounts on external gyms Cycle to work scheme Financial wellbeing Sky pension plan and Life Assurance Annual Sharesave scheme and long service awards Where you'll work: We're"based at Kirkton Campus"in Livingston"and home to over 2000 colleagues. We have free onsite"parking"and operate a free"shuttle"bus service from Livingston North train station"and Livingston shopping centre. You'll also"have access to our subsidised canteen, free tea and coffee,"hair and beauty salon, valet carwash,"amazon lockers, cash machine, covered bike storage,"prayer room and"shower facilities as part of the onsite gym. Inclusion: CVs aren't everything. We're more focused on who you are and the potential you'll bring to Sky. That's why we have a unique approach through a series of questions and a video round. If you need us to make any adjustments to our recruitment process, let our Recruitment Team know by clicking on the support button at the beginning of your application. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Director of Information Technology Location: London Reporting to: Chief Administrative Officer A leading international law firm is seeking an experienced Director of Information Technology to lead and evolve its technology function across its London and New York offices. This is a senior, hands-on role combining strategic leadership with oversight of day-to-day IT operations in a high-performing, client-focused environment. The successful candidate will be responsible for ensuring the firm's technology infrastructure delivers exceptional service, security, and reliability, while working closely with stakeholders across the business and managing external technology partners. Key Responsibilities Technology Leadership & Strategy Set and deliver the firm's IT strategy, ensuring alignment with business objectives and client service standards. Provide leadership to the internal and outsourced IT function, fostering collaboration, accountability, and continuous improvement. Manage IT projects end-to-end, ensuring delivery on time and within budget. Act as a trusted technology advisor to Partners, fee earners, and business services teams. IT Operations & Infrastructure Oversee all aspects of IT operations including infrastructure, systems administration, cybersecurity, and support services. Maintain and develop core legal technology platforms such as document and case management systems, e-discovery, collaboration tools, and secure communications. Ensure robust data security, backup, disaster recovery, and regulatory compliance frameworks are in place. Provide hands-on technical input and user support where required, within a lean and collaborative environment. MSP & Vendor Management Serve as the primary point of contact for the firm's Managed Service Provider (MSP). Manage vendor relationships, contracts, SLAs, performance reviews, and escalations. Hold suppliers accountable for service quality, system uptime, security, and cost-effectiveness. Process Improvement & Innovation Identify opportunities for automation, AI-enabled solutions, and workflow improvements. Support technology use in virtual hearings, mediations, and arbitrations. Drive adoption of new systems through effective change management and training. Training & Development Identify training needs across the firm and support the development of IT capability. Contribute to and support delivery of technology training for fee earners and staff. Business Continuity & Projects Participate in and lead IT elements of business continuity planning and global continuity initiatives. Take ownership of IT aspects of office moves, expansions, and ad hoc projects. Provide regular reporting and updates to senior management. Skills & Experience 7+ years' experience in IT leadership with strong hands-on capability, ideally within a law firm or professional services environment. Proven experience managing MSPs and multiple technology vendors. Strong knowledge of legal technology platforms (e.g. iManage, NetDocuments, Relativity, HighQ, Clio or similar). Solid understanding of cybersecurity, data protection, compliance, and disaster recovery. Experience introducing automation, AI, or analytics tools within professional services is highly desirable. Excellent stakeholder management, communication, and project management skills. A pragmatic, proactive approach suited to a boutique or smaller firm environment. If you are interested in this opportunity or would like to have a confidential discussion, please get in touch Due to the high volume of applications, we are not able to respond to all enquiries. If you have not received a response within 72 hours, please assume you have not been shortlisted at this stage, however thank you for taking the time to apply. Ryder Reid Legal is a recruitment specialist. For over thirty years we've been connecting legal talent with many of the leading law firms in London and internationally. Follow our LinkedIn page for the latest vacancies.
Apr 24, 2026
Full time
Director of Information Technology Location: London Reporting to: Chief Administrative Officer A leading international law firm is seeking an experienced Director of Information Technology to lead and evolve its technology function across its London and New York offices. This is a senior, hands-on role combining strategic leadership with oversight of day-to-day IT operations in a high-performing, client-focused environment. The successful candidate will be responsible for ensuring the firm's technology infrastructure delivers exceptional service, security, and reliability, while working closely with stakeholders across the business and managing external technology partners. Key Responsibilities Technology Leadership & Strategy Set and deliver the firm's IT strategy, ensuring alignment with business objectives and client service standards. Provide leadership to the internal and outsourced IT function, fostering collaboration, accountability, and continuous improvement. Manage IT projects end-to-end, ensuring delivery on time and within budget. Act as a trusted technology advisor to Partners, fee earners, and business services teams. IT Operations & Infrastructure Oversee all aspects of IT operations including infrastructure, systems administration, cybersecurity, and support services. Maintain and develop core legal technology platforms such as document and case management systems, e-discovery, collaboration tools, and secure communications. Ensure robust data security, backup, disaster recovery, and regulatory compliance frameworks are in place. Provide hands-on technical input and user support where required, within a lean and collaborative environment. MSP & Vendor Management Serve as the primary point of contact for the firm's Managed Service Provider (MSP). Manage vendor relationships, contracts, SLAs, performance reviews, and escalations. Hold suppliers accountable for service quality, system uptime, security, and cost-effectiveness. Process Improvement & Innovation Identify opportunities for automation, AI-enabled solutions, and workflow improvements. Support technology use in virtual hearings, mediations, and arbitrations. Drive adoption of new systems through effective change management and training. Training & Development Identify training needs across the firm and support the development of IT capability. Contribute to and support delivery of technology training for fee earners and staff. Business Continuity & Projects Participate in and lead IT elements of business continuity planning and global continuity initiatives. Take ownership of IT aspects of office moves, expansions, and ad hoc projects. Provide regular reporting and updates to senior management. Skills & Experience 7+ years' experience in IT leadership with strong hands-on capability, ideally within a law firm or professional services environment. Proven experience managing MSPs and multiple technology vendors. Strong knowledge of legal technology platforms (e.g. iManage, NetDocuments, Relativity, HighQ, Clio or similar). Solid understanding of cybersecurity, data protection, compliance, and disaster recovery. Experience introducing automation, AI, or analytics tools within professional services is highly desirable. Excellent stakeholder management, communication, and project management skills. A pragmatic, proactive approach suited to a boutique or smaller firm environment. If you are interested in this opportunity or would like to have a confidential discussion, please get in touch Due to the high volume of applications, we are not able to respond to all enquiries. If you have not received a response within 72 hours, please assume you have not been shortlisted at this stage, however thank you for taking the time to apply. Ryder Reid Legal is a recruitment specialist. For over thirty years we've been connecting legal talent with many of the leading law firms in London and internationally. Follow our LinkedIn page for the latest vacancies.
LCV Sales Executives, The Recruitment Solution have a new and exciting opportunity for an experienced Sales Executive to take on this exciting Light Commercial Sales Executive role. An opportunity to join one of our client's state of the art dealerships based in the Glasgow area. With uncapped earnings! This is a fantastic opportunity to be part of an ambitious sales team within a successful dealership and part of a fantastic group. LCV Sales Executive benefits include: • Uncapped salary • Pension Scheme & Life Assurance • Company Car • Discount on Service, Bodyshop and Parts • 33 days annual leave (including bank holidays) in addition to an annual leave purchase & sale scheme • Pension Scheme & Life Assurance • Vehicle purchase scheme • Discount on Service, Bodyshop and Parts • 1 day each year to volunteer for a charity of your choice • Childcare voucher scheme • Cycle to work purchase scheme • Discounted Gym membership • Access to Perks at Work discount website LCV Sales Executive required experience: • We are looking for a champion in vehicle sales (LCV experience not essential) • As a Light Commercial Sales Executive you must be self-motivated and have an enthusiastic personality • A true desire to achieve targets in a fast paced environment. • Be experienced in business development, creating new business • Able to clearly present information through the spoken or written word • Able to demonstrate drive, commitment and enthusiasm; together with a willingness to contribute to your team and more importantly your customers • Listen well, influence & persuasive • Able to convince others in both positive and negative circumstances • Manage and close existing deals while cultivating new opportunities To find out more about this Sales Executive position or to apply for this vacancy call Steve Nicol on (phone number removed), email (url removed) We have many different Motor Trade Jobs available from Service Manager, Service Team Leader, Aftersales Manager, Sales Executive, Commercial Vehicle Sales, General Sales Manager, Sales Manager, Business Manager, Sales Admin, Body Shop Manager, Panel Beater, Dealer Principal, Motor Mechanic, Service Advisor, Bodyshop Estimator, Paint Sprayer, Motor Cycle Technicians & Mechanics, Vehicle Technician, Light Commercial Vehicle Technicians, HGV Fitters, Parts Advisor, Parts Manager, Workshop Controller, Trade Parts Representative, Fast Fit, Tyre Fitters, Warranty Administrator, Rental Advisor, Car Valet or, Collection & Delivery Drivers. Lots of Motor Trade Jobs throughout the South East including all London and all Essex postcodes. Call Us Now For Motor Trade Jobs, Working in Automotive Main Car Dealerships such as Mercedes, Audi, BMW, VW, Jaguar, Land Rover, Volvo, Bentley, Saab, Lexus, Toyota, Mazda, Ford, Peugeot, Renault, Citroen, Vauxhall, Nissan and many more
Apr 24, 2026
Full time
LCV Sales Executives, The Recruitment Solution have a new and exciting opportunity for an experienced Sales Executive to take on this exciting Light Commercial Sales Executive role. An opportunity to join one of our client's state of the art dealerships based in the Glasgow area. With uncapped earnings! This is a fantastic opportunity to be part of an ambitious sales team within a successful dealership and part of a fantastic group. LCV Sales Executive benefits include: • Uncapped salary • Pension Scheme & Life Assurance • Company Car • Discount on Service, Bodyshop and Parts • 33 days annual leave (including bank holidays) in addition to an annual leave purchase & sale scheme • Pension Scheme & Life Assurance • Vehicle purchase scheme • Discount on Service, Bodyshop and Parts • 1 day each year to volunteer for a charity of your choice • Childcare voucher scheme • Cycle to work purchase scheme • Discounted Gym membership • Access to Perks at Work discount website LCV Sales Executive required experience: • We are looking for a champion in vehicle sales (LCV experience not essential) • As a Light Commercial Sales Executive you must be self-motivated and have an enthusiastic personality • A true desire to achieve targets in a fast paced environment. • Be experienced in business development, creating new business • Able to clearly present information through the spoken or written word • Able to demonstrate drive, commitment and enthusiasm; together with a willingness to contribute to your team and more importantly your customers • Listen well, influence & persuasive • Able to convince others in both positive and negative circumstances • Manage and close existing deals while cultivating new opportunities To find out more about this Sales Executive position or to apply for this vacancy call Steve Nicol on (phone number removed), email (url removed) We have many different Motor Trade Jobs available from Service Manager, Service Team Leader, Aftersales Manager, Sales Executive, Commercial Vehicle Sales, General Sales Manager, Sales Manager, Business Manager, Sales Admin, Body Shop Manager, Panel Beater, Dealer Principal, Motor Mechanic, Service Advisor, Bodyshop Estimator, Paint Sprayer, Motor Cycle Technicians & Mechanics, Vehicle Technician, Light Commercial Vehicle Technicians, HGV Fitters, Parts Advisor, Parts Manager, Workshop Controller, Trade Parts Representative, Fast Fit, Tyre Fitters, Warranty Administrator, Rental Advisor, Car Valet or, Collection & Delivery Drivers. Lots of Motor Trade Jobs throughout the South East including all London and all Essex postcodes. Call Us Now For Motor Trade Jobs, Working in Automotive Main Car Dealerships such as Mercedes, Audi, BMW, VW, Jaguar, Land Rover, Volvo, Bentley, Saab, Lexus, Toyota, Mazda, Ford, Peugeot, Renault, Citroen, Vauxhall, Nissan and many more
My global law firm client is looking for a Senior Pricing Manager to help lead their Pricing & Commercial finance function. This is a high-impact, partner-facing leadership role responsible for driving pricing strategy, commercial performance and margin optimisation across the firm's most significant client relationships. As the Senior Pricing Manager, you will lead a team of pricing experts to elevate pricing capabilities across the function and will directly support senior stakeholders on complex commercial decisions. Alongside managing a portfolio of key client accounts, you'll help shape the next phase of the organisation's pricing maturity, strengthening advisory capability, refining operational processes, and leveraging data, tooling and technology to enhance commercial outcomes. Working in close partnership with the Head of Pricing, you'll be part of a high-profile, commercially influential team working on some of the organisation's most important client relationships. This role offers the opportunity to shape pricing strategy, lead a talented team, and drive firmwide commercial impact within a supportive and collaborative environment. Key Responsibilities Lead, motivate and develop a high-performing pricing team. Set standards, manage resourcing and ensure delivery across a growing global client portfolio. Coach team members to evolve from pricing analysts to trusted commercial advisors. Advise senior stakeholders on major client accounts, including complex panel arrangements and commercial negotiations. Model best practice commercial advisory to drive margin improvement and strengthen pricing discipline. Refine and optimise the operating model to improve quality, consistency and efficiency. Identify opportunities to enhance systems, processes and tooling through data and technology. Contribute to firmwide pricing strategy, governance and continuous improvement initiatives. Play an active leadership role within the broader Pricing & Commercial function. Influence commercial decisions at senior levels and collaborate across teams to maximise realisation and margin. About You Significant experience as a commercial adviser at Partner/C-suite level , with strong communication and influencing skills. A proven track record in pricing and commercial strategy , ideally within legal or professional services. Strong commercial acumen and the confidence to challenge constructively when advising the business. A collaborative, approachable and inclusive leadership style. The ability to unite people, build trust and set a clear direction. A mindset oriented toward optimisation, innovation and strategic change. Experience coaching and developing teams, with a genuine interest in helping others grow. Benefits: 60% office-based hybrid working plan Private Medical Insurance Free on-site fitness centre: gym, classes (yoga, spin, pilates) Generous firm-matching pension scheme Life Assurance Group Income Protection Holiday entitlement starting at 25 days + bank holidays, rising with service Annual holiday trading (buy or sell days) If this job isn't quite right for you, but you know someone who would be great at this role, why not take advantage of our referral scheme? We offer £200 in shopping vouchers for every referred candidate who we place in a role. Terms & Conditions Apply.
Apr 24, 2026
Full time
My global law firm client is looking for a Senior Pricing Manager to help lead their Pricing & Commercial finance function. This is a high-impact, partner-facing leadership role responsible for driving pricing strategy, commercial performance and margin optimisation across the firm's most significant client relationships. As the Senior Pricing Manager, you will lead a team of pricing experts to elevate pricing capabilities across the function and will directly support senior stakeholders on complex commercial decisions. Alongside managing a portfolio of key client accounts, you'll help shape the next phase of the organisation's pricing maturity, strengthening advisory capability, refining operational processes, and leveraging data, tooling and technology to enhance commercial outcomes. Working in close partnership with the Head of Pricing, you'll be part of a high-profile, commercially influential team working on some of the organisation's most important client relationships. This role offers the opportunity to shape pricing strategy, lead a talented team, and drive firmwide commercial impact within a supportive and collaborative environment. Key Responsibilities Lead, motivate and develop a high-performing pricing team. Set standards, manage resourcing and ensure delivery across a growing global client portfolio. Coach team members to evolve from pricing analysts to trusted commercial advisors. Advise senior stakeholders on major client accounts, including complex panel arrangements and commercial negotiations. Model best practice commercial advisory to drive margin improvement and strengthen pricing discipline. Refine and optimise the operating model to improve quality, consistency and efficiency. Identify opportunities to enhance systems, processes and tooling through data and technology. Contribute to firmwide pricing strategy, governance and continuous improvement initiatives. Play an active leadership role within the broader Pricing & Commercial function. Influence commercial decisions at senior levels and collaborate across teams to maximise realisation and margin. About You Significant experience as a commercial adviser at Partner/C-suite level , with strong communication and influencing skills. A proven track record in pricing and commercial strategy , ideally within legal or professional services. Strong commercial acumen and the confidence to challenge constructively when advising the business. A collaborative, approachable and inclusive leadership style. The ability to unite people, build trust and set a clear direction. A mindset oriented toward optimisation, innovation and strategic change. Experience coaching and developing teams, with a genuine interest in helping others grow. Benefits: 60% office-based hybrid working plan Private Medical Insurance Free on-site fitness centre: gym, classes (yoga, spin, pilates) Generous firm-matching pension scheme Life Assurance Group Income Protection Holiday entitlement starting at 25 days + bank holidays, rising with service Annual holiday trading (buy or sell days) If this job isn't quite right for you, but you know someone who would be great at this role, why not take advantage of our referral scheme? We offer £200 in shopping vouchers for every referred candidate who we place in a role. Terms & Conditions Apply.
A leading engineering services provider is looking for an EHS Advisor to deliver Environment, Health and Safety guidance across projects in the UK. The role includes implementing and maintaining management systems, providing leadership, and conducting audits. Candidates should have over 5 years of experience in related industries, alongside relevant certifications. This position may travel frequently across projects, ensuring compliance and promoting safety standards. Competitive package and opportunities for growth are included.
Apr 24, 2026
Full time
A leading engineering services provider is looking for an EHS Advisor to deliver Environment, Health and Safety guidance across projects in the UK. The role includes implementing and maintaining management systems, providing leadership, and conducting audits. Candidates should have over 5 years of experience in related industries, alongside relevant certifications. This position may travel frequently across projects, ensuring compliance and promoting safety standards. Competitive package and opportunities for growth are included.
Implementation and Engagement Consultant / Senior Consultant (Digital Solution) London, United Kingdom; Milton Keynes, Buckinghamshire, United Kingdom We are searching for an experienced Implementation and Engagement Consultant / Senior Consultant (Digital Solution). Please note this is not a technical role and therefore does not require technical qualifications/experience. At RSM, our consulting team brings together diverse advisory experts to deliver our six core solutions: business transformation, forensic, deal services, restructuring, finance function support, and risk and governance. Our solutions are designed to address the unique needs, challenges, and opportunities our clients face as they strive to achieve their aspirations and organisational goals. Whether it's supporting global expansion, developing acquisition strategies, facilitating private equity investments, or collaborating with boards to manage risk and governance, our consulting experts work as one cohesive team. We prioritise simplicity, providing data-driven insights, value added assurance, and high quality execution to empower our clients in building sustainable, future fit businesses. We're on the lookout for an enthusiastic, self motivated, practical and focused individual to join our growing risk digital solutions team. We help clients enhance their governance, risk, and control/compliance arrangements through our innovative cloud based digital solution, Insight4GRC. Your role will be multi faceted, working with a range of businesses as well as internal stakeholders within RSM UK. You will start by getting familiar with Insight4GRC software by supporting team members with site configuration and software implementations. You will assist with client onboarding which includes undertaking due diligence and wider commercial processes. As you grow, you'll take on a client relationship role, bid co ordination and support, as well as help with promotion and marketing of our services. You will be delivering exceptional service to clients and become a key player in our high performing team. Our clients range from the public to the corporate sector, including some well known brands. You'll work closely with them to ensure that they get the best from the Insight4GRC solution, unlocking the full benefits and agility that the cloud application offers. You will become a trusted advisor, helping clients from the outset in their Insight4GRC relationship and for many years to come through them enjoying a positive experience working with you, supporting them to achieve their digital governance, risk management and control/compliance objectives. Key Responsibilities Business systems: Onboarding and acceptance of clients, licence renewal, monthly billing and close down. Configure Solutions: Tailor the Insight4GRC solution to meet client needs. Data Migration: Manage the migration of existing client data into the solution. Training: Deliver training sessions to help clients fully utilise the functionality. Client Support: Build relationships with our clients, providing support to ensure clients maximise the solution's benefits. Tender and bid Support: Support colleagues with tender preparation and bid co ordination. Promotion and marketing of Insight4GRC: Directly engaging with stakeholders within RSM and externally with clients and interested parties, making use of various social media platforms. What we are looking for Passion: A genuine interest in delivering high quality services to our clients. Digital awareness: Keen to engage with and make use of technology. Organisation: Strong personal organisational and time management skills. Communication: Excellent verbal and written communication skills. Interpersonal Skills: Well developed relationship building abilities. Attention to Detail: Keen attention to detail with the ability to think logically. Initiative: Ability to take responsibility for delivering and achieving tasks working independently when required. Project Management: Undertake, perform, prioritise multiple projects. Continuous improvement: Strive to learn, develop skills and improve performance. Collaboration: Happy working with a team and contributing to the achievement of shared goals. Solution focused: Not afraid to make suggestions that can improve what we do or how things can be done, within the team or with clients. Software Familiarity: General knowledge of software applications. Microsoft Suite: Familiarity with Excel, PowerPoint, Word, Outlook, and Teams. The role involves both home working, office working (multiple locations) and client sites as required (UK predominantly) with wider travel that may be required. What we can offer you Hybrid and Flexible working 26 Days Holiday (with the option of purchasing additional days) Lifestyle, Health and Wellbeing including financial wellbeing benefits such as financial tools, electric car scheme and access to a virtual GP Access to a suite of 300+ courses on demand developed by our in house Talent Development team If this sounds like you, we know you'll thrive as part of our team at RSM!
Apr 24, 2026
Full time
Implementation and Engagement Consultant / Senior Consultant (Digital Solution) London, United Kingdom; Milton Keynes, Buckinghamshire, United Kingdom We are searching for an experienced Implementation and Engagement Consultant / Senior Consultant (Digital Solution). Please note this is not a technical role and therefore does not require technical qualifications/experience. At RSM, our consulting team brings together diverse advisory experts to deliver our six core solutions: business transformation, forensic, deal services, restructuring, finance function support, and risk and governance. Our solutions are designed to address the unique needs, challenges, and opportunities our clients face as they strive to achieve their aspirations and organisational goals. Whether it's supporting global expansion, developing acquisition strategies, facilitating private equity investments, or collaborating with boards to manage risk and governance, our consulting experts work as one cohesive team. We prioritise simplicity, providing data-driven insights, value added assurance, and high quality execution to empower our clients in building sustainable, future fit businesses. We're on the lookout for an enthusiastic, self motivated, practical and focused individual to join our growing risk digital solutions team. We help clients enhance their governance, risk, and control/compliance arrangements through our innovative cloud based digital solution, Insight4GRC. Your role will be multi faceted, working with a range of businesses as well as internal stakeholders within RSM UK. You will start by getting familiar with Insight4GRC software by supporting team members with site configuration and software implementations. You will assist with client onboarding which includes undertaking due diligence and wider commercial processes. As you grow, you'll take on a client relationship role, bid co ordination and support, as well as help with promotion and marketing of our services. You will be delivering exceptional service to clients and become a key player in our high performing team. Our clients range from the public to the corporate sector, including some well known brands. You'll work closely with them to ensure that they get the best from the Insight4GRC solution, unlocking the full benefits and agility that the cloud application offers. You will become a trusted advisor, helping clients from the outset in their Insight4GRC relationship and for many years to come through them enjoying a positive experience working with you, supporting them to achieve their digital governance, risk management and control/compliance objectives. Key Responsibilities Business systems: Onboarding and acceptance of clients, licence renewal, monthly billing and close down. Configure Solutions: Tailor the Insight4GRC solution to meet client needs. Data Migration: Manage the migration of existing client data into the solution. Training: Deliver training sessions to help clients fully utilise the functionality. Client Support: Build relationships with our clients, providing support to ensure clients maximise the solution's benefits. Tender and bid Support: Support colleagues with tender preparation and bid co ordination. Promotion and marketing of Insight4GRC: Directly engaging with stakeholders within RSM and externally with clients and interested parties, making use of various social media platforms. What we are looking for Passion: A genuine interest in delivering high quality services to our clients. Digital awareness: Keen to engage with and make use of technology. Organisation: Strong personal organisational and time management skills. Communication: Excellent verbal and written communication skills. Interpersonal Skills: Well developed relationship building abilities. Attention to Detail: Keen attention to detail with the ability to think logically. Initiative: Ability to take responsibility for delivering and achieving tasks working independently when required. Project Management: Undertake, perform, prioritise multiple projects. Continuous improvement: Strive to learn, develop skills and improve performance. Collaboration: Happy working with a team and contributing to the achievement of shared goals. Solution focused: Not afraid to make suggestions that can improve what we do or how things can be done, within the team or with clients. Software Familiarity: General knowledge of software applications. Microsoft Suite: Familiarity with Excel, PowerPoint, Word, Outlook, and Teams. The role involves both home working, office working (multiple locations) and client sites as required (UK predominantly) with wider travel that may be required. What we can offer you Hybrid and Flexible working 26 Days Holiday (with the option of purchasing additional days) Lifestyle, Health and Wellbeing including financial wellbeing benefits such as financial tools, electric car scheme and access to a virtual GP Access to a suite of 300+ courses on demand developed by our in house Talent Development team If this sounds like you, we know you'll thrive as part of our team at RSM!
ASVA: Association of Scottish Visitor Attractions
Forres, Moray
Organisation: The National Trust for Scotland Purpose of role This is an exciting opportunity to work with our leadership team at Brodie Castle to provide operational delivery of the visitor experience and supervision in the Food & Beverage department, as well as on-site events in line with the Trust's policies. You will be responsible for the supervision of the day-to-day catering operations at our popular Playful Garden Café as well as the Castle Café. You will deliver our quality standards and performance targets, ensuring we offer our visitors a fantastic Food & Beverage experience. You will be an enthusiastic team player who can supervise, coach and motivate your team. You will also be part of a broader duty management team responsible for promoting good communication across the site and a joined-up visitor services provision. This role requires weekend working and at times may require working evenings to cover events. Key Responsibilities Support the F&B manager with menu development and the preparation and presentation of a high-quality food and drink offer relevant to our Brodie visitors. Ensure compliance with health and safety, food hygiene, food allergens, licensing and environmental health standards, completing all related record-keeping. Support the F&B manager with stock management, ordering, storage and wastage control. Ensure the upkeep and safety of equipment and utensils used within the catering outlets. Assist with food-led events throughout the year to support overall business goals. Visitor Experience Offer excellent customer service and ensure all members of the catering team do the same. Support property-wide targets for completion of visitor surveys to understand more about our visitors. Act as one of our duty management team, responsible for ensuring a safe and smooth visitor operation, opening/closing the visitor attraction, addressing issues, emergency procedure and providing relief cover, as required. People Management Assist the F&B Manager in Recruitment, induction, development and management of all Food and Beverage Visitor Services Assistants ensuring that they understand role responsibilities and are equipped to fulfil the role to the required standards. Supervise the activities of a team of permanent and seasonal Visitor Service Assistants (VSAs), achieving excellent staff performance and motivation through effective training, task-setting and coaching on front and back-of-house routines. Ensure the team feel valued, respected, motivated and supported. Support the F&B Manager in preparing catering rotas and holiday allocation to meet business needs. Work closely with specialist advisory colleagues, i.e. our Trust-wide Catering Development team. Finance management Share responsibility for achieving Food & Beverage budget. Monitor commercial performance and adjust activities to capitalize on sales opportunities and run a cost-effective catering operation. Supervise daily cafés till operations and perform end-of-day income reconciliation. Support the F&B Manager with menu costing and stock-taking. Performance indicators and targets Weekly, monthly and annual sales and cost of sales targets. Food compliance standards and record-keeping. Visitor enjoyment reviews and ratings from visitor surveys and visitor feedback. Staff satisfaction from staff surveys. Tools / equipment / systems Fully equipped commercial catering kitchen. Access to laptop and relevant online training, financial monitoring and stock ordering systems, including NTS intranet and Microsoft 365. EPOS tills and chip and pin machines. QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE Essential Significant previous experience of working in an operations role in the hospitality industry. Excellent leadership and influencing skills, supervising and supporting staff on a daily basis. Excellent customer service skills. Excellent organisational, administrative and time-management skills with the ability to prioritise workload to meet changing demands. Confident communication skills (written and spoken). Ability to be proactive and to take initiative. Experience with cash handling, monitoring, and interpreting financial data. Computer literacy and familiar with Microsoft software. An understanding and commitment to the aims and objectives of the National Trust for Scotland. Desirable Food Hygiene Qualification (or willingness to train). First aid Certificate (or willingness to train). Barista training (or willingness to train). Alcohol License (or willingness to train).
Apr 24, 2026
Full time
Organisation: The National Trust for Scotland Purpose of role This is an exciting opportunity to work with our leadership team at Brodie Castle to provide operational delivery of the visitor experience and supervision in the Food & Beverage department, as well as on-site events in line with the Trust's policies. You will be responsible for the supervision of the day-to-day catering operations at our popular Playful Garden Café as well as the Castle Café. You will deliver our quality standards and performance targets, ensuring we offer our visitors a fantastic Food & Beverage experience. You will be an enthusiastic team player who can supervise, coach and motivate your team. You will also be part of a broader duty management team responsible for promoting good communication across the site and a joined-up visitor services provision. This role requires weekend working and at times may require working evenings to cover events. Key Responsibilities Support the F&B manager with menu development and the preparation and presentation of a high-quality food and drink offer relevant to our Brodie visitors. Ensure compliance with health and safety, food hygiene, food allergens, licensing and environmental health standards, completing all related record-keeping. Support the F&B manager with stock management, ordering, storage and wastage control. Ensure the upkeep and safety of equipment and utensils used within the catering outlets. Assist with food-led events throughout the year to support overall business goals. Visitor Experience Offer excellent customer service and ensure all members of the catering team do the same. Support property-wide targets for completion of visitor surveys to understand more about our visitors. Act as one of our duty management team, responsible for ensuring a safe and smooth visitor operation, opening/closing the visitor attraction, addressing issues, emergency procedure and providing relief cover, as required. People Management Assist the F&B Manager in Recruitment, induction, development and management of all Food and Beverage Visitor Services Assistants ensuring that they understand role responsibilities and are equipped to fulfil the role to the required standards. Supervise the activities of a team of permanent and seasonal Visitor Service Assistants (VSAs), achieving excellent staff performance and motivation through effective training, task-setting and coaching on front and back-of-house routines. Ensure the team feel valued, respected, motivated and supported. Support the F&B Manager in preparing catering rotas and holiday allocation to meet business needs. Work closely with specialist advisory colleagues, i.e. our Trust-wide Catering Development team. Finance management Share responsibility for achieving Food & Beverage budget. Monitor commercial performance and adjust activities to capitalize on sales opportunities and run a cost-effective catering operation. Supervise daily cafés till operations and perform end-of-day income reconciliation. Support the F&B Manager with menu costing and stock-taking. Performance indicators and targets Weekly, monthly and annual sales and cost of sales targets. Food compliance standards and record-keeping. Visitor enjoyment reviews and ratings from visitor surveys and visitor feedback. Staff satisfaction from staff surveys. Tools / equipment / systems Fully equipped commercial catering kitchen. Access to laptop and relevant online training, financial monitoring and stock ordering systems, including NTS intranet and Microsoft 365. EPOS tills and chip and pin machines. QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE Essential Significant previous experience of working in an operations role in the hospitality industry. Excellent leadership and influencing skills, supervising and supporting staff on a daily basis. Excellent customer service skills. Excellent organisational, administrative and time-management skills with the ability to prioritise workload to meet changing demands. Confident communication skills (written and spoken). Ability to be proactive and to take initiative. Experience with cash handling, monitoring, and interpreting financial data. Computer literacy and familiar with Microsoft software. An understanding and commitment to the aims and objectives of the National Trust for Scotland. Desirable Food Hygiene Qualification (or willingness to train). First aid Certificate (or willingness to train). Barista training (or willingness to train). Alcohol License (or willingness to train).
Looking for a permanent Customer Service role in Newtonards? Want to work in a team that celebrates achievement, big or small? If so, we want to hear from you today! Click apply, complete our online assessment and someone from our award winning Recruitment team will be in touch to discuss our opportunities! Why work with us? Up to £27,976.00 annual salary (monthly pay) £1,000 Joining Bonus (£500 joining bonus after 3 months, when passed probation and £500 retention bonus after 12 months) HYBRID working options - save on commuting costs with only 2 day's in the office each week, once you have successfully completed 3 weeks training and 4 week grad bay (training and grad bay will be fully office based) We invest in training and give you all the tools you need to succeed Work with experienced, supportive colleagues in a fast paced environment where all ideas matter We're committed to creating an inclusive, diverse working environment where everyone is valued and appreciated Watch this video to see what its like to work for TP in Newtownards! Facebook Details Start date: Various dates from May 2026 Location: Natwest, Newtownards Shifts: Full time - 40hrs per week - hours worked between the hours of 07:00 and 23:00 (when onsite hours will be between 08:00-20:00) Probity Requirements: Credit, Criminal, Sanctions and Fraud check will be completed. Also must be able to provide physical documentation to evidence the last 2 years employment history and the last 5 years address history Please be advised that you will have to complete a face to face interview via teams Firstly, what you get from us! Perks at Work - Savings Discounts / Free Online Classes - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP's, Mental Health Support, Financial Advice, Legal Advice Critical Illness - up to £10,000 Cycle to Work Scheme Eyecare support voucher Holiday Purchase Scheme Length of Service Awards Workplace Pension Monthly Inspire Awards - For the best of the best Refer-A-Friend earns up to £1,200 for you Monthly Wellbeing Webinars Dedicated Employee Experience Progress - Here to support TP journey Now about the Job! You will provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals. You will receive all the tools you need to be able to do this role in your company lead Training and time in Grad Bay. Key Responsibilities At first point of contact, provide outstanding customer service and help the organisation to achieve its goals. Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes. Join us as a Customer Service Advisor We'll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times You'll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them We're looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience What you'll do In this role, you'll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You'll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings. Your duties will include: Supporting the bank's way of working to help as many customers as possible Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored Ensuring each customer interaction leaves the customer satisfied that their needs have been met. The skills you'll need To join us in this role, you'll have experience of working in a customer service environment and managing relationships with customers. You'll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs. We're also looking for you to demonstrate: Excellent communication skills, both verbal and written A background of working within a regulatory environment Good technology skills with the ability to use Microsoft Office A customer focused attitude Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority. Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.
Apr 24, 2026
Full time
Looking for a permanent Customer Service role in Newtonards? Want to work in a team that celebrates achievement, big or small? If so, we want to hear from you today! Click apply, complete our online assessment and someone from our award winning Recruitment team will be in touch to discuss our opportunities! Why work with us? Up to £27,976.00 annual salary (monthly pay) £1,000 Joining Bonus (£500 joining bonus after 3 months, when passed probation and £500 retention bonus after 12 months) HYBRID working options - save on commuting costs with only 2 day's in the office each week, once you have successfully completed 3 weeks training and 4 week grad bay (training and grad bay will be fully office based) We invest in training and give you all the tools you need to succeed Work with experienced, supportive colleagues in a fast paced environment where all ideas matter We're committed to creating an inclusive, diverse working environment where everyone is valued and appreciated Watch this video to see what its like to work for TP in Newtownards! Facebook Details Start date: Various dates from May 2026 Location: Natwest, Newtownards Shifts: Full time - 40hrs per week - hours worked between the hours of 07:00 and 23:00 (when onsite hours will be between 08:00-20:00) Probity Requirements: Credit, Criminal, Sanctions and Fraud check will be completed. Also must be able to provide physical documentation to evidence the last 2 years employment history and the last 5 years address history Please be advised that you will have to complete a face to face interview via teams Firstly, what you get from us! Perks at Work - Savings Discounts / Free Online Classes - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP's, Mental Health Support, Financial Advice, Legal Advice Critical Illness - up to £10,000 Cycle to Work Scheme Eyecare support voucher Holiday Purchase Scheme Length of Service Awards Workplace Pension Monthly Inspire Awards - For the best of the best Refer-A-Friend earns up to £1,200 for you Monthly Wellbeing Webinars Dedicated Employee Experience Progress - Here to support TP journey Now about the Job! You will provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals. You will receive all the tools you need to be able to do this role in your company lead Training and time in Grad Bay. Key Responsibilities At first point of contact, provide outstanding customer service and help the organisation to achieve its goals. Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes. Join us as a Customer Service Advisor We'll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times You'll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them We're looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience What you'll do In this role, you'll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You'll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings. Your duties will include: Supporting the bank's way of working to help as many customers as possible Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored Ensuring each customer interaction leaves the customer satisfied that their needs have been met. The skills you'll need To join us in this role, you'll have experience of working in a customer service environment and managing relationships with customers. You'll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs. We're also looking for you to demonstrate: Excellent communication skills, both verbal and written A background of working within a regulatory environment Good technology skills with the ability to use Microsoft Office A customer focused attitude Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority. Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.
Chichester College, part of the Chichester College Group Student Finance Advisor Ref: CC8564 £26,238 - £26,334 per annum 37 hours per week, 52 weeks per year We have an exciting opportunity to join our team of Student Finance Advisors at our Chichester College campus. We are looking for a dynamic individual to be part of the team who deliver an outstanding service for staff, students, and our external partners. We are offering an interesting and rewarding experience within a varied, vibrant department and opportunities for you to develop your skills as part of a friendly and supportive team. As a Student Finance Advisor, you will be the primary point of contact for students seeking financial assistance. Your main responsibilities will include assessing student applications for the college bursaries - Learner Support Grant, ensuring eligibility criteria is met. As our Student Finance Advisor, you will provide outstanding customer service to applicants, schools, curriculum areas and work with colleagues across the Group to plan and implement processes to make sure the students can access, understand, and manage non-repayable financial support to aid their education. Chichester College Group is committed to providing outstanding education and support to our diverse students. As a key member of the Student Finance Support team, you will play a crucial role in ensuring students have the financial resources and guidance they need to succeed and complete their studies. Our Staff Benefits: We have a fantastic range of staff benefits, highly competitive against what is offered by the private sector and other organisations, including: Local Government Pension Scheme the Group contributes 15% of your actual pensionable pay. 25 days annual leave, increasing to 28 days in line with continuous service, plus bank holidays and college closure days over the Christmas period which are not deducted from annual leave entitlement. Plus, the opportunity to purchase up to 5 days additional leave. Discount schemes including discounts on shopping, restaurants, travel and onsite facilities such as our gym and First Steps Childcare nurseries (specific campuses only). Family friendly policies including enhanced maternity, paternity and adoption pay (dependant on continuous service). Continuous professional development opportunities including development days, funded apprenticeships and access to a range of other courses and activities. And much more - check out the Staff Benefits booklet attached to this advert for more information about our fantastic range of benefits available to staff. Working in a vibrant and inclusive further education college is an inspiring experience. Our staff have a relentless focus on delivering outstanding teaching, learning and support, where you'll encounter a diverse student body, a positive atmosphere, ample support services, innovative teaching methods, community engagement and a celebration of individual differences. It's an environment that fosters personal growth and collaboration, to change lives through learning. We actively encourage applications from those seeking part-time roles, job shares, or other flexible working arrangements. Whether you're balancing caring responsibilities, pursuing personal goals, or simply seeking a healthier rhythm between life and work, we re here to support you. Our roles are designed with adaptability in mind and at the heart of our people strategy is a commitment to an inclusive environment where different ways of working are not only accommodated but celebrated. If flexibility matters to you, you'll find a welcoming home here at CCG. Closing date: 18 May 2026 Interview date: 2 June 2026 You will be asked to upload a CV before starting an application form for this role. The system will take information such as education and employment history from your CV and auto-populate the relevant parts of the application form to save you time. For the best results, we recommend your CV is formatted without columns or tables. Please check the auto-populated information for accuracy. Please note that your CV will not be seen by Recruiting Managers so please ensure your application form is fully completed. Suitable candidates may be invited to interview prior to the closing date and we reserve the right to close the vacancy early should sufficient applications be received. For further information about applying for a role at Chichester College Group, please visit Information For Applicants Chichester College Group Follow Chichester College Group Careers on Facebook for updates on the latest career opportunities. The Chichester College Group is committed to safeguarding and promoting the welfare of children. All posts are subject to an enhanced Disclosure and Barring Service check, which may include a check of the barred lists and any relevant overseas checks. It is an offence to apply for this role if you are barred from engaging in regulated activity relevant to children. We vigorously pursue all references and safeguarding checks to ensure applicants are suitable to work with young people. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the role. We are an equal opportunities employer.
Apr 24, 2026
Full time
Chichester College, part of the Chichester College Group Student Finance Advisor Ref: CC8564 £26,238 - £26,334 per annum 37 hours per week, 52 weeks per year We have an exciting opportunity to join our team of Student Finance Advisors at our Chichester College campus. We are looking for a dynamic individual to be part of the team who deliver an outstanding service for staff, students, and our external partners. We are offering an interesting and rewarding experience within a varied, vibrant department and opportunities for you to develop your skills as part of a friendly and supportive team. As a Student Finance Advisor, you will be the primary point of contact for students seeking financial assistance. Your main responsibilities will include assessing student applications for the college bursaries - Learner Support Grant, ensuring eligibility criteria is met. As our Student Finance Advisor, you will provide outstanding customer service to applicants, schools, curriculum areas and work with colleagues across the Group to plan and implement processes to make sure the students can access, understand, and manage non-repayable financial support to aid their education. Chichester College Group is committed to providing outstanding education and support to our diverse students. As a key member of the Student Finance Support team, you will play a crucial role in ensuring students have the financial resources and guidance they need to succeed and complete their studies. Our Staff Benefits: We have a fantastic range of staff benefits, highly competitive against what is offered by the private sector and other organisations, including: Local Government Pension Scheme the Group contributes 15% of your actual pensionable pay. 25 days annual leave, increasing to 28 days in line with continuous service, plus bank holidays and college closure days over the Christmas period which are not deducted from annual leave entitlement. Plus, the opportunity to purchase up to 5 days additional leave. Discount schemes including discounts on shopping, restaurants, travel and onsite facilities such as our gym and First Steps Childcare nurseries (specific campuses only). Family friendly policies including enhanced maternity, paternity and adoption pay (dependant on continuous service). Continuous professional development opportunities including development days, funded apprenticeships and access to a range of other courses and activities. And much more - check out the Staff Benefits booklet attached to this advert for more information about our fantastic range of benefits available to staff. Working in a vibrant and inclusive further education college is an inspiring experience. Our staff have a relentless focus on delivering outstanding teaching, learning and support, where you'll encounter a diverse student body, a positive atmosphere, ample support services, innovative teaching methods, community engagement and a celebration of individual differences. It's an environment that fosters personal growth and collaboration, to change lives through learning. We actively encourage applications from those seeking part-time roles, job shares, or other flexible working arrangements. Whether you're balancing caring responsibilities, pursuing personal goals, or simply seeking a healthier rhythm between life and work, we re here to support you. Our roles are designed with adaptability in mind and at the heart of our people strategy is a commitment to an inclusive environment where different ways of working are not only accommodated but celebrated. If flexibility matters to you, you'll find a welcoming home here at CCG. Closing date: 18 May 2026 Interview date: 2 June 2026 You will be asked to upload a CV before starting an application form for this role. The system will take information such as education and employment history from your CV and auto-populate the relevant parts of the application form to save you time. For the best results, we recommend your CV is formatted without columns or tables. Please check the auto-populated information for accuracy. Please note that your CV will not be seen by Recruiting Managers so please ensure your application form is fully completed. Suitable candidates may be invited to interview prior to the closing date and we reserve the right to close the vacancy early should sufficient applications be received. For further information about applying for a role at Chichester College Group, please visit Information For Applicants Chichester College Group Follow Chichester College Group Careers on Facebook for updates on the latest career opportunities. The Chichester College Group is committed to safeguarding and promoting the welfare of children. All posts are subject to an enhanced Disclosure and Barring Service check, which may include a check of the barred lists and any relevant overseas checks. It is an offence to apply for this role if you are barred from engaging in regulated activity relevant to children. We vigorously pursue all references and safeguarding checks to ensure applicants are suitable to work with young people. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the role. We are an equal opportunities employer.
Summary: Are you a proactive HR enthusiast looking to grow your career within a meaningful sector? Are you ready to play a key part in delivering the people strategy for an essential service provide? At South East Water, we're looking for a Human Resources Business Partner to join our HR department. This isn't just a support role; it's an opportunity to act as a trusted advisor and the primary point of contact for managers across the employee lifecycle. Whether you're an experienced professional looking for a better work-life balance, or a rising talent ready to dive into meaningful, hands-on projects, this role offers the independence and variety you've been searching for. You'll be at the heart of our operations, supporting the delivery of our People Plan and working alongside senior managers on meaningful change initiatives. You will work closely with specialists in Recruitment, Reward, and Organisational Development to implement everything from workforce planning to talent management, ensuring our people-related solutions are innovative and flexible. This is a hybrid opportunity, working 37 hours per week Monday to Friday. Main responsibilities: Leading on delivering the overarching strategic initiatives of the People Plan across relevant business areas. Being the primary contact for managers, overseeing all aspects of the employee lifecycle. Delivering key HR initiatives across the HR spectrum, including workforce planning, restructuring, resourcing, talent management, pay and reward, employee relations, employee engagement and performance management. Directly influences, advises and supports senior managers in the implementation of complex change initiatives. Supporting the development and implementation of SEW pay and reward strategy e.g. assisting with the pay negotiations, salary benchmarking, the annual performance review and bonus allocation process. As a trusted business partner, proactively cultivate strong and trusted working relationships with teams, managers and key stakeholders across the organisation, fostering a collaborative environment that promotes effective and positive change. Provides day-to-day performance management guidance to line management (e.g., coaching, counselling, career development, disciplinary actions). Identifies training needs within business units and engages with Organisational Development teams to deliver appropriate programmes. Participates in the evaluation and monitoring of training programs to ensure their effectiveness. Ensures that training objectives are met and return on investment (ROI) achieved. Provides support for Organizational Development (OD) initiatives, including succession planning and annual appraisal. Conducts thorough analysis of HR trends and metrics to identify potential issues, and develop tailored solutions, programs, and policies to align with the needs of the business. Takes responsibility for meeting all Directorate reporting obligations by delivering comprehensive and precise HR management information. Promotes best practice ways of working across HR policies and facilitates the resolution of people related conflicts and issues. As required, provide coaching to various stakeholders within the organisation to enhance skills and capabilities in all people-related activities. Actively participates and contributes to monthly Directorate meetings and senior management meetings. Proactively identifies and addresses any people-related concerns, collaborating with senior managers to develop effective solutions that align with the overall business strategy. Performing any other reasonable duties as directed by line management. You'll need: Skills / Qualifications / Experience CIPD Level 7 or equivalent. Problem solving and analytical capability. Excellent interpersonal, communication. and people management skills. Intellectual curiosity. Tenacity and patience. Negotiation and influencing skills. Commercial awareness. Coaching skills. Strong team player. Strong organisational skills and able to manage multiple projects/relationships. Proven ability to collaborate with a wide range of stakeholders. Demonstrable experience of grasping issues quickly and delivering effective and efficient solutions. In-depth knowledge and experience of managing complex employee relations cases. Demonstrable expertise in cultivating organisational culture and driving transformative change. Proficient in leading and supporting change management initiatives. Proven experience in managing professional, effective and proactive relationships with senior leaders. Proven track record of delivering value adding HR solutions, leveraging data-driven approaches to achieve impactful outcomes. Employees are required to be flexible and to be prepared to perform duties and other tasks within their capabilities. The nature of our business is such that the contents of any job profile are subject to change from time to time. We want to be the water company people want to be supplied by and want to work for. We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That's why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water. Benefits package: Excellent Stakeholder pension scheme, up to 10% employer contribution. 5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service. Flexible annual leave policy to buy or sell holiday leave. Paid volunteering days. Cycle to work scheme. Health cash plan. Life assurance. Wellbeing related benefits. What can you expect from your recruitment? To apply for this position, please submit your CV on our career's website. It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water. Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks. If this sounds like the opportunity you've been looking for, apply now! South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency. Compensation package: £50,000-£55,000
Apr 24, 2026
Full time
Summary: Are you a proactive HR enthusiast looking to grow your career within a meaningful sector? Are you ready to play a key part in delivering the people strategy for an essential service provide? At South East Water, we're looking for a Human Resources Business Partner to join our HR department. This isn't just a support role; it's an opportunity to act as a trusted advisor and the primary point of contact for managers across the employee lifecycle. Whether you're an experienced professional looking for a better work-life balance, or a rising talent ready to dive into meaningful, hands-on projects, this role offers the independence and variety you've been searching for. You'll be at the heart of our operations, supporting the delivery of our People Plan and working alongside senior managers on meaningful change initiatives. You will work closely with specialists in Recruitment, Reward, and Organisational Development to implement everything from workforce planning to talent management, ensuring our people-related solutions are innovative and flexible. This is a hybrid opportunity, working 37 hours per week Monday to Friday. Main responsibilities: Leading on delivering the overarching strategic initiatives of the People Plan across relevant business areas. Being the primary contact for managers, overseeing all aspects of the employee lifecycle. Delivering key HR initiatives across the HR spectrum, including workforce planning, restructuring, resourcing, talent management, pay and reward, employee relations, employee engagement and performance management. Directly influences, advises and supports senior managers in the implementation of complex change initiatives. Supporting the development and implementation of SEW pay and reward strategy e.g. assisting with the pay negotiations, salary benchmarking, the annual performance review and bonus allocation process. As a trusted business partner, proactively cultivate strong and trusted working relationships with teams, managers and key stakeholders across the organisation, fostering a collaborative environment that promotes effective and positive change. Provides day-to-day performance management guidance to line management (e.g., coaching, counselling, career development, disciplinary actions). Identifies training needs within business units and engages with Organisational Development teams to deliver appropriate programmes. Participates in the evaluation and monitoring of training programs to ensure their effectiveness. Ensures that training objectives are met and return on investment (ROI) achieved. Provides support for Organizational Development (OD) initiatives, including succession planning and annual appraisal. Conducts thorough analysis of HR trends and metrics to identify potential issues, and develop tailored solutions, programs, and policies to align with the needs of the business. Takes responsibility for meeting all Directorate reporting obligations by delivering comprehensive and precise HR management information. Promotes best practice ways of working across HR policies and facilitates the resolution of people related conflicts and issues. As required, provide coaching to various stakeholders within the organisation to enhance skills and capabilities in all people-related activities. Actively participates and contributes to monthly Directorate meetings and senior management meetings. Proactively identifies and addresses any people-related concerns, collaborating with senior managers to develop effective solutions that align with the overall business strategy. Performing any other reasonable duties as directed by line management. You'll need: Skills / Qualifications / Experience CIPD Level 7 or equivalent. Problem solving and analytical capability. Excellent interpersonal, communication. and people management skills. Intellectual curiosity. Tenacity and patience. Negotiation and influencing skills. Commercial awareness. Coaching skills. Strong team player. Strong organisational skills and able to manage multiple projects/relationships. Proven ability to collaborate with a wide range of stakeholders. Demonstrable experience of grasping issues quickly and delivering effective and efficient solutions. In-depth knowledge and experience of managing complex employee relations cases. Demonstrable expertise in cultivating organisational culture and driving transformative change. Proficient in leading and supporting change management initiatives. Proven experience in managing professional, effective and proactive relationships with senior leaders. Proven track record of delivering value adding HR solutions, leveraging data-driven approaches to achieve impactful outcomes. Employees are required to be flexible and to be prepared to perform duties and other tasks within their capabilities. The nature of our business is such that the contents of any job profile are subject to change from time to time. We want to be the water company people want to be supplied by and want to work for. We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That's why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water. Benefits package: Excellent Stakeholder pension scheme, up to 10% employer contribution. 5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service. Flexible annual leave policy to buy or sell holiday leave. Paid volunteering days. Cycle to work scheme. Health cash plan. Life assurance. Wellbeing related benefits. What can you expect from your recruitment? To apply for this position, please submit your CV on our career's website. It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water. Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks. If this sounds like the opportunity you've been looking for, apply now! South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency. Compensation package: £50,000-£55,000
Looking for a permanent Customer Service role in Newtonards? Want to work in a team that celebrates achievement, big or small? If so, we want to hear from you today! Click apply, complete our online assessment and someone from our award winning Recruitment team will be in touch to discuss our opportunities! Why work with us? Up to £27,976.00 annual salary (monthly pay) £1,000 Joining Bonus (£500 joining bonus after 3 months, when passed probation and £500 retention bonus after 12 months) HYBRID working options - save on commuting costs with only 2 day's in the office each week, once you have successfully completed 3 weeks training and 4 week grad bay (training and grad bay will be fully office based) We invest in training and give you all the tools you need to succeed Work with experienced, supportive colleagues in a fast paced environment where all ideas matter We're committed to creating an inclusive, diverse working environment where everyone is valued and appreciated Watch this video to see what its like to work for TP in Newtownards! Facebook Details Start date: Various dates from May 2026 Location: Natwest, Newtownards Shifts: Full time - 40hrs per week - hours worked between the hours of 07:00 and 23:00 (when onsite hours will be between 08:00-20:00) Probity Requirements: Credit, Criminal, Sanctions and Fraud check will be completed. Also must be able to provide physical documentation to evidence the last 2 years employment history and the last 5 years address history Please be advised that you will have to complete a face to face interview via teams Firstly, what you get from us! Perks at Work - Savings Discounts / Free Online Classes - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP's, Mental Health Support, Financial Advice, Legal Advice Critical Illness - up to £10,000 Cycle to Work Scheme Eyecare support voucher Holiday Purchase Scheme Length of Service Awards Workplace Pension Monthly Inspire Awards - For the best of the best Refer-A-Friend earns up to £1,200 for you Monthly Wellbeing Webinars Dedicated Employee Experience Progress - Here to support TP journey Now about the Job! You will provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals. You will receive all the tools you need to be able to do this role in your company lead Training and time in Grad Bay. Key Responsibilities At first point of contact, provide outstanding customer service and help the organisation to achieve its goals. Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes. Join us as a Customer Service Advisor We'll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times You'll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them We're looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience What you'll do In this role, you'll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You'll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings. Your duties will include: Supporting the bank's way of working to help as many customers as possible Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored Ensuring each customer interaction leaves the customer satisfied that their needs have been met. The skills you'll need To join us in this role, you'll have experience of working in a customer service environment and managing relationships with customers. You'll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs. We're also looking for you to demonstrate: Excellent communication skills, both verbal and written A background of working within a regulatory environment Good technology skills with the ability to use Microsoft Office A customer focused attitude Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority. Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.
Apr 24, 2026
Full time
Looking for a permanent Customer Service role in Newtonards? Want to work in a team that celebrates achievement, big or small? If so, we want to hear from you today! Click apply, complete our online assessment and someone from our award winning Recruitment team will be in touch to discuss our opportunities! Why work with us? Up to £27,976.00 annual salary (monthly pay) £1,000 Joining Bonus (£500 joining bonus after 3 months, when passed probation and £500 retention bonus after 12 months) HYBRID working options - save on commuting costs with only 2 day's in the office each week, once you have successfully completed 3 weeks training and 4 week grad bay (training and grad bay will be fully office based) We invest in training and give you all the tools you need to succeed Work with experienced, supportive colleagues in a fast paced environment where all ideas matter We're committed to creating an inclusive, diverse working environment where everyone is valued and appreciated Watch this video to see what its like to work for TP in Newtownards! Facebook Details Start date: Various dates from May 2026 Location: Natwest, Newtownards Shifts: Full time - 40hrs per week - hours worked between the hours of 07:00 and 23:00 (when onsite hours will be between 08:00-20:00) Probity Requirements: Credit, Criminal, Sanctions and Fraud check will be completed. Also must be able to provide physical documentation to evidence the last 2 years employment history and the last 5 years address history Please be advised that you will have to complete a face to face interview via teams Firstly, what you get from us! Perks at Work - Savings Discounts / Free Online Classes - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP's, Mental Health Support, Financial Advice, Legal Advice Critical Illness - up to £10,000 Cycle to Work Scheme Eyecare support voucher Holiday Purchase Scheme Length of Service Awards Workplace Pension Monthly Inspire Awards - For the best of the best Refer-A-Friend earns up to £1,200 for you Monthly Wellbeing Webinars Dedicated Employee Experience Progress - Here to support TP journey Now about the Job! You will provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals. You will receive all the tools you need to be able to do this role in your company lead Training and time in Grad Bay. Key Responsibilities At first point of contact, provide outstanding customer service and help the organisation to achieve its goals. Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes. Join us as a Customer Service Advisor We'll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times You'll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them We're looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience What you'll do In this role, you'll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You'll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings. Your duties will include: Supporting the bank's way of working to help as many customers as possible Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored Ensuring each customer interaction leaves the customer satisfied that their needs have been met. The skills you'll need To join us in this role, you'll have experience of working in a customer service environment and managing relationships with customers. You'll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs. We're also looking for you to demonstrate: Excellent communication skills, both verbal and written A background of working within a regulatory environment Good technology skills with the ability to use Microsoft Office A customer focused attitude Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority. Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.
Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. Start Date: 8th June 2026 Salary: £26,428 per annum Site: S ky, 1 MacIntosh Rd, Livingston EH54 7BW Shifts: 37.5 hours per week (Working 4 or 5 days between the hours of 8:30am - 8pm including evenings and weekends) Join us as a Contact Centre Sales Advisor in our Livingston contact centre earning £26, 428 per annum with incentives on top - you can earn an extra £4,900 on average by achieving targets. We operate a hybrid working pattern after training which allows colleagues to gain a work life balance with the opportunity to work from office and home for part of the week. In this role, you'll work in a fast-paced call centre, handling inbound calls from existing customers considering leaving Sky. You'll actively listen to understand their needs and provide the best possible solutions, ensuring they feel heard, valued, and appreciated. What you'll do: Handle inbound calls from existing customers considering cancelling all or part of their Sky subscription. Build strong connections through engaging conversations to understand their needs, address any concerns, and ensure they are offered the most suitable package. Work in a target-based environment Work 37.5 hours p/wk Mon-Sun with varied set shift patterns available. Your set shift will be allocated at the offer stage and your preferences taken into account wherever possible. When our customers need us most, you'll work up to 5 hours extra per week (max 10 times per year) and bank this time to take back as extra time off Training and Development: Training and Development is hugely important to us which is why we'll teach you all you need to know about our amazing products and how to deal with any challenge, no matter how big or small, so you can achieve your full potential as a Sales Advisor. At Sky, our comprehensive 7-week training program is designed to fully prepare new starters for their role. It begins with classroom-based sessions, where employees become familiar with the role, systems, and products. This is followed by time in our Academy, where they handle live customer calls under the guidance of a Role Model. Both the training and Academy sessions are conducted entirely face-to-face in the office, from Monday to Friday, 9am to 5pm. To ensure participants gain the most from the program, we ask that no holidays are taken during this period. What you'll bring: Results-oriented with a strong enthusiasm for sales Exceptional at building rapport and connecting with people Skilled at identifying and addressing customer needs Creative in solving problems Eager to acquire new skills and knowledge The Benefits: There's one thing people can't stop talking about when it comes to : the perks. There really is something for everyone with our fantastic range of benefits. Here's a taster: Individual Lifestyle Free Sky TV, along with discounted broadband, Sky Glass and mobile Cashback and discounts across hundreds of retailers Discounts and offers on Sky products for friends and family Health and wellbeing Private healthcare and Digital GP via Aviva Dental and other healthcare options Subsidised onsite gym and discounts on external gyms Cycle to work scheme Financial wellbeing Sky pension plan and Life Assurance Annual Sharesave scheme and long service awards Where you'll work: We're"based at Kirkton Campus"in Livingston"and home to over 2000 colleagues. We have free onsite"parking"and operate a free"shuttle"bus service from Livingston North train station"and Livingston shopping centre. You'll also"have access to our subsidised canteen, free tea and coffee,"hair and beauty salon, valet carwash,"amazon lockers, cash machine, covered bike storage,"prayer room and"shower facilities as part of the onsite gym. Inclusion: CVs aren't everything. We're more focused on who you are and the potential you'll bring to Sky. That's why we have a unique approach through a series of questions and a video round. If you need us to make any adjustments to our recruitment process, let our Recruitment Team know by clicking on the support button at the beginning of your application. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Apr 24, 2026
Full time
Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. Start Date: 8th June 2026 Salary: £26,428 per annum Site: S ky, 1 MacIntosh Rd, Livingston EH54 7BW Shifts: 37.5 hours per week (Working 4 or 5 days between the hours of 8:30am - 8pm including evenings and weekends) Join us as a Contact Centre Sales Advisor in our Livingston contact centre earning £26, 428 per annum with incentives on top - you can earn an extra £4,900 on average by achieving targets. We operate a hybrid working pattern after training which allows colleagues to gain a work life balance with the opportunity to work from office and home for part of the week. In this role, you'll work in a fast-paced call centre, handling inbound calls from existing customers considering leaving Sky. You'll actively listen to understand their needs and provide the best possible solutions, ensuring they feel heard, valued, and appreciated. What you'll do: Handle inbound calls from existing customers considering cancelling all or part of their Sky subscription. Build strong connections through engaging conversations to understand their needs, address any concerns, and ensure they are offered the most suitable package. Work in a target-based environment Work 37.5 hours p/wk Mon-Sun with varied set shift patterns available. Your set shift will be allocated at the offer stage and your preferences taken into account wherever possible. When our customers need us most, you'll work up to 5 hours extra per week (max 10 times per year) and bank this time to take back as extra time off Training and Development: Training and Development is hugely important to us which is why we'll teach you all you need to know about our amazing products and how to deal with any challenge, no matter how big or small, so you can achieve your full potential as a Sales Advisor. At Sky, our comprehensive 7-week training program is designed to fully prepare new starters for their role. It begins with classroom-based sessions, where employees become familiar with the role, systems, and products. This is followed by time in our Academy, where they handle live customer calls under the guidance of a Role Model. Both the training and Academy sessions are conducted entirely face-to-face in the office, from Monday to Friday, 9am to 5pm. To ensure participants gain the most from the program, we ask that no holidays are taken during this period. What you'll bring: Results-oriented with a strong enthusiasm for sales Exceptional at building rapport and connecting with people Skilled at identifying and addressing customer needs Creative in solving problems Eager to acquire new skills and knowledge The Benefits: There's one thing people can't stop talking about when it comes to : the perks. There really is something for everyone with our fantastic range of benefits. Here's a taster: Individual Lifestyle Free Sky TV, along with discounted broadband, Sky Glass and mobile Cashback and discounts across hundreds of retailers Discounts and offers on Sky products for friends and family Health and wellbeing Private healthcare and Digital GP via Aviva Dental and other healthcare options Subsidised onsite gym and discounts on external gyms Cycle to work scheme Financial wellbeing Sky pension plan and Life Assurance Annual Sharesave scheme and long service awards Where you'll work: We're"based at Kirkton Campus"in Livingston"and home to over 2000 colleagues. We have free onsite"parking"and operate a free"shuttle"bus service from Livingston North train station"and Livingston shopping centre. You'll also"have access to our subsidised canteen, free tea and coffee,"hair and beauty salon, valet carwash,"amazon lockers, cash machine, covered bike storage,"prayer room and"shower facilities as part of the onsite gym. Inclusion: CVs aren't everything. We're more focused on who you are and the potential you'll bring to Sky. That's why we have a unique approach through a series of questions and a video round. If you need us to make any adjustments to our recruitment process, let our Recruitment Team know by clicking on the support button at the beginning of your application. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Legal Counsel Location: Norwich, Norfolk Permanent In-House Legal About the Role We are seeking an experienced Legal Counsel to provide high-quality, commercially focused legal advice across the Group. This is a pivotal, business-facing role supporting senior stakeholders on complex commercial contracts, legal risk management, and governance. . You will act as a trusted advisor to executive leadership , leading and developing the in-house legal function while delivering pragmatic, solution-oriented legal support in a fast-paced commercial environment. Key Responsibilities Legal Risk & Strategic Business Advisory Provide clear, pragmatic legal and commercial advice to executive management and operational teams. Proactively identify, assess and mitigate legal, regulatory and contractual risk . Develop and maintain a robust legal risk management and governance framework aligned to legislation and Group policy. Deliver legal training and guidance to managers on key legal and regulatory topics. Manage disputes and oversee external legal spend proportionately. Commercial Contracts (B2B & B2C) Draft, review and negotiate a broad range of complex commercial contracts , including: Sales and procurement agreements Services contracts and framework agreements SLAs, NDAs, terms & conditions and bespoke arrangements Advise on contractual risk, liability, indemnities, pricing mechanisms and commercial protections . Partner with Procurement, Marketing and Operations on non-standard or innovative contractual solutions. Embed effective contract management and governance practices across the business. Essential Requirements Qualified Solicitor (England & Wales) or equivalent. Law degree (2:1 or above). Significant post-qualification experience gained in-house and/or private practice. Strong experience drafting and negotiating complex B2B and B2C commercial contracts . Demonstrable experience providing practical legal advice to senior stakeholders . Commercially astute with proven ability to manage legal risk in a commercial, fast-paced organisation . Confident working autonomously as a trusted legal advisor. Why Join Us? Broad, senior in-house role with real influence. Exposure to both commercial matters at Group level. Collaborative, professional working culture. Flexible and hybrid working arrangements. Competitive Salary Package 33 days Holiday (inclusive of bank holidays) Private Healthcare Salary sacrifice benefits - enjoy perks such as pension, cycle to work, electric car purchase, and additional annual leave, while potentially reducing your tax and NI contributions Generous Employee Product Purchase Discount Scheme Pension - with up to 4 x salary & income protection, with the option to potentially save on tax and National Insurance via our salary sacrifice arrangement Life Assurance of up to 4 x basic salary (subject to qualifying criteria) If you are a commercially minded lawyer looking for a broad and impactful in-house role, we would love to hear from you. Be a part of our journey and help shape the future of our company with your legal expertise! Our Company is committed to monitoring & aligning its Policies with up-to-date Government guidance on reducing the spread of respiratory infections in the workplace. Through the Company's value of "Succeed Together" we are committed to Equality, Diversity and Inclusion. We recruit the 'best person for the job' regardless of any protected characteristics as defined by the Equality Act 2010 creating an inclusive working environment and culture for our employees.
Apr 24, 2026
Full time
Legal Counsel Location: Norwich, Norfolk Permanent In-House Legal About the Role We are seeking an experienced Legal Counsel to provide high-quality, commercially focused legal advice across the Group. This is a pivotal, business-facing role supporting senior stakeholders on complex commercial contracts, legal risk management, and governance. . You will act as a trusted advisor to executive leadership , leading and developing the in-house legal function while delivering pragmatic, solution-oriented legal support in a fast-paced commercial environment. Key Responsibilities Legal Risk & Strategic Business Advisory Provide clear, pragmatic legal and commercial advice to executive management and operational teams. Proactively identify, assess and mitigate legal, regulatory and contractual risk . Develop and maintain a robust legal risk management and governance framework aligned to legislation and Group policy. Deliver legal training and guidance to managers on key legal and regulatory topics. Manage disputes and oversee external legal spend proportionately. Commercial Contracts (B2B & B2C) Draft, review and negotiate a broad range of complex commercial contracts , including: Sales and procurement agreements Services contracts and framework agreements SLAs, NDAs, terms & conditions and bespoke arrangements Advise on contractual risk, liability, indemnities, pricing mechanisms and commercial protections . Partner with Procurement, Marketing and Operations on non-standard or innovative contractual solutions. Embed effective contract management and governance practices across the business. Essential Requirements Qualified Solicitor (England & Wales) or equivalent. Law degree (2:1 or above). Significant post-qualification experience gained in-house and/or private practice. Strong experience drafting and negotiating complex B2B and B2C commercial contracts . Demonstrable experience providing practical legal advice to senior stakeholders . Commercially astute with proven ability to manage legal risk in a commercial, fast-paced organisation . Confident working autonomously as a trusted legal advisor. Why Join Us? Broad, senior in-house role with real influence. Exposure to both commercial matters at Group level. Collaborative, professional working culture. Flexible and hybrid working arrangements. Competitive Salary Package 33 days Holiday (inclusive of bank holidays) Private Healthcare Salary sacrifice benefits - enjoy perks such as pension, cycle to work, electric car purchase, and additional annual leave, while potentially reducing your tax and NI contributions Generous Employee Product Purchase Discount Scheme Pension - with up to 4 x salary & income protection, with the option to potentially save on tax and National Insurance via our salary sacrifice arrangement Life Assurance of up to 4 x basic salary (subject to qualifying criteria) If you are a commercially minded lawyer looking for a broad and impactful in-house role, we would love to hear from you. Be a part of our journey and help shape the future of our company with your legal expertise! Our Company is committed to monitoring & aligning its Policies with up-to-date Government guidance on reducing the spread of respiratory infections in the workplace. Through the Company's value of "Succeed Together" we are committed to Equality, Diversity and Inclusion. We recruit the 'best person for the job' regardless of any protected characteristics as defined by the Equality Act 2010 creating an inclusive working environment and culture for our employees.
As a VAT Manager, you will lead client portfolios, providing expert advice on complex VAT matters while managing and developing a team. Working closely with colleagues across the national VAT team and regional offices, you will deliver high-quality, commercially focused solutions that help clients manage their VAT obligations effectively throughout the business life cycle. Key Responsibilities Manage and advise on a range of VAT issues, including registrations, group structures, reviews, and advisory projects. Build and maintain strong client relationships, acting as the main point of contact and identifying new business opportunities. Lead and develop junior team members through training, coaching, and workflow management. Collaborate with internal teams and overseas networks to deliver innovative client solutions. Liaise with HMRC, progressing matters pragmatically and maintaining professional relationships. Contribute to business development through proposals, tenders, and recognition of fee-winning opportunities. Champion efficiency, new technologies, and best practices to enhance service delivery. Skills & Attributes Strong client focus with the ability to anticipate needs and deliver practical solutions. Up-to-date technical VAT expertise with a commitment to continuous learning. Effective decision-making and problem-solving skills, with sound attention to detail. Proven leadership and people management capabilities. Commercial awareness with the ability to assess fee levels, recovery trends, and business opportunities. Qualifications Professional qualification (ATT/CTA/ACA/ACCA/CA) or equivalent experience.
Apr 24, 2026
Full time
As a VAT Manager, you will lead client portfolios, providing expert advice on complex VAT matters while managing and developing a team. Working closely with colleagues across the national VAT team and regional offices, you will deliver high-quality, commercially focused solutions that help clients manage their VAT obligations effectively throughout the business life cycle. Key Responsibilities Manage and advise on a range of VAT issues, including registrations, group structures, reviews, and advisory projects. Build and maintain strong client relationships, acting as the main point of contact and identifying new business opportunities. Lead and develop junior team members through training, coaching, and workflow management. Collaborate with internal teams and overseas networks to deliver innovative client solutions. Liaise with HMRC, progressing matters pragmatically and maintaining professional relationships. Contribute to business development through proposals, tenders, and recognition of fee-winning opportunities. Champion efficiency, new technologies, and best practices to enhance service delivery. Skills & Attributes Strong client focus with the ability to anticipate needs and deliver practical solutions. Up-to-date technical VAT expertise with a commitment to continuous learning. Effective decision-making and problem-solving skills, with sound attention to detail. Proven leadership and people management capabilities. Commercial awareness with the ability to assess fee levels, recovery trends, and business opportunities. Qualifications Professional qualification (ATT/CTA/ACA/ACCA/CA) or equivalent experience.
Portuguese Speaking Customer Service Advisor Salary: 26,800 + monthly incentive based on KPI's Contract: Full time, permanent Shifts: Shifts rotate, usually Monday - Friday 8am - 5pm (contract hours are Mon - Sun 7am - 11pm, shifts are usually Mon - Fr 8am - 5pm, however, this may change during peak season). Training: 12 weeks Location: Full based on site in Edinburgh We are working with one of the world's biggest and most respected travel brands, who are looking to bring onboard a Portuguese Speaking Customer Service Expert. This is an amazing opportunity to join a business with over 30,000 employees in 30 countries, and Customer Service Centres in the UK, The Philippines, Korea and Japan, whilst providing 24/7 support across 19 languages. You will be supporting travellers across telephone, webchat and email enquiries, assisting them with flight and hotel bookings/queries. We require you to be fluent in Portuguese and English, both written and verbal. You will have a solid customer service background and be comfortable working with web chats and our in-house CRM. What You'll Do: - Deliver outstanding customer service with empathy and professionalism via phone, chat, and email, across Portuguese and English lines. Take ownership of customer concerns, resolving travel-related issues end-to-end. Communicate clearly and confidently across multiple channels. Collaborate within a supportive team to achieve KPIs and service targets. Share ideas to improve customer experience and internal processes. What You'll Bring:- Fluent in English and Portuguese (written and verbal). Strong communication and problem-solving skills Ability to handle multiple web chats with fast, accurate typing. Confident working towards and achieving KPIs / Targets. Motivated, adaptable, with eagerness to learn and grow. Why You'll Love Working Here:- 33 days annual leave (including bank holidays) Employee Assistance Program, wellbeing support & enhanced sick pay Enhanced family policies (maternity, paternity & adoption) Life insurance worth 4x your annual salary Hybrid working options (based on performance) Free on-site gym or discounted memberships at Nuffield Health & PureGym Continuous learning & genuine career development opportunities Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database.
Apr 24, 2026
Full time
Portuguese Speaking Customer Service Advisor Salary: 26,800 + monthly incentive based on KPI's Contract: Full time, permanent Shifts: Shifts rotate, usually Monday - Friday 8am - 5pm (contract hours are Mon - Sun 7am - 11pm, shifts are usually Mon - Fr 8am - 5pm, however, this may change during peak season). Training: 12 weeks Location: Full based on site in Edinburgh We are working with one of the world's biggest and most respected travel brands, who are looking to bring onboard a Portuguese Speaking Customer Service Expert. This is an amazing opportunity to join a business with over 30,000 employees in 30 countries, and Customer Service Centres in the UK, The Philippines, Korea and Japan, whilst providing 24/7 support across 19 languages. You will be supporting travellers across telephone, webchat and email enquiries, assisting them with flight and hotel bookings/queries. We require you to be fluent in Portuguese and English, both written and verbal. You will have a solid customer service background and be comfortable working with web chats and our in-house CRM. What You'll Do: - Deliver outstanding customer service with empathy and professionalism via phone, chat, and email, across Portuguese and English lines. Take ownership of customer concerns, resolving travel-related issues end-to-end. Communicate clearly and confidently across multiple channels. Collaborate within a supportive team to achieve KPIs and service targets. Share ideas to improve customer experience and internal processes. What You'll Bring:- Fluent in English and Portuguese (written and verbal). Strong communication and problem-solving skills Ability to handle multiple web chats with fast, accurate typing. Confident working towards and achieving KPIs / Targets. Motivated, adaptable, with eagerness to learn and grow. Why You'll Love Working Here:- 33 days annual leave (including bank holidays) Employee Assistance Program, wellbeing support & enhanced sick pay Enhanced family policies (maternity, paternity & adoption) Life insurance worth 4x your annual salary Hybrid working options (based on performance) Free on-site gym or discounted memberships at Nuffield Health & PureGym Continuous learning & genuine career development opportunities Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database.
