4 jobs found

7.5 hour day to be worked according to local rota between 08.00 to 18.00. The successful candidate will be required to perform deskside support Incident & Request work at Bristol site. Wintel environment and HP laptop and desktop break fix hardware support. Excellent problem-solving skills & attention to detail, Effective communication (both verbal and written) and interpersonal skills, with the ability to explain technical concepts to non-technical users. Ability to build relationships with your colleagues, wider support teams, and partners at all levels across the business. Must be able to work alone and unsupervised, whilst also using initiative when necessary. A continuous improvement mentality to see and call out areas to improve customer experience Contribute to the creation and maintenance of knowledge base articles and documentation for common issues. Experience in handling Incidents & Requests Microsoft Windows technical support experience. Good knowledge of Windows 10/11 and MS Office Suite Competent in using and supporting SKYPE to support of mobile technologies Apple and Android Familiar with building, configuring, and troubleshooting desktops and laptops. As a lead engineer you will be responsible for supporting and guiding the team, ensuring end user tickets are kept up to date and actioned within SLA. Making sure all processes and procedures are followed and updated when needed, whilst also working with and assisting a remote Team Leader. The successful candidate would need to be SC Cleared but also willing to successfully go through DV clearance once in the role.

Joina leading independent technology and services provider as a technician 2 Job Overview: Weare seeking an experienced CE Engineer to support End User Services, providingIMAC, Break/Fix, Moves, and Refresh services. The role involves hands-onsupport for end-user hardware, printers, and peripherals, ensuring high servicequality and adherence to organisational standards and policies. Location: Chester Business Park, Chester, CH4 9FB Working Hours: Monday to Friday, 08:00 - 16:00 (Weekend overtime may be required) Contract Duration: Start Date: 05 May 2026 End Date: 31 July 2026 Daily Rate: A per hour rate, in-scope IR35, of £14.90/hr PAYE) OR £19.33/hr (via a Hays approved umbrella company) Main Responsibilities Perform IMAC (Install, Move, Add, Change) activities for end-user devices. Deliver break/fix support for desktops, thin clients, monitors, webcams, and related peripherals. Support user moves and hardware refresh activities. Plan and coordinate hardware refresh activities. Deploy and configure hardware according to standard build and security policies. Perform data backup, migration, and validation during refresh cycles. Provide end-user support during and after deployments. Manage secure hardware collection and disposal, adhering to asset and environmental policies. The Ideal Candidate Experience in End User Computing/Deskside Support roles. Strong knowledge of IMAC and Break/Fix support. Hands-on experience with PC refresh and deployment projects. Familiarity with printer maintenance and consumables handling. Excellent customer service and communication skills. Ability to follow documented processes, standards, and policies. How to Apply: Ifyou're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.

Desktop Engineer +4 months + +SC cleared role +Inside IR35 + 250 - 300 a day +on site in Yeovil Skills: +2nd line support experience +Previous PC Build or Deskside experience with Windows 11 +SC clearance Day-to-day activities will include resolving a wide variety of desktop software and hardware incidents and service requests, whilst minimising disruption and providing first-class customer service. Primary role requirements: Responsible for maintaining and promoting highest level of service to the client. Adhering to technical standards, service delivery processes and ensuring service delivery is both cost effective and efficient Provide 1 st and 2nd Line support for Incidents and Catalog requests Desktop / Laptop / VDI - build, configuration, and deployment to end users PABX administration and support. Supporting Win11 issues, Hardware, Testing capability Assist with software installation / deployment Software and hardware troubleshooting Work within challenging SLA's and follow escalation paths to the leadership team and product specialists and 3rd parties promptly when require Smartphone support (InTune) Local network cable patching Assisting with customer projects on ad-hoc basis Create and update procedural documentation Skills and experience required: We are looking for a self-motivated team player with good technical and interpersonal skills. You will be able to multi-task and enjoy working under pressure with tight deliverables. You will take pride in the quality of your work and enjoy being part of a highly motivated team being able to learn new technology and skills. Previous PC Build or Deskside experience with Windows 11 MS Excel experience Awareness of GDPR guidelines on personal data handling. You will need to have an eye for accuracy and be able to follow required governance processes. If you'd like to discuss this Destop Engineer role in more detail, please send your updated CV to (url removed) and I will get in touch.

IT Core Infrastructure 3rd Line Engineer / Hybrid Network Support Administrator Location: Watford, Hertfordshire Salary: 38,500pa to 41,500pa + Extensive Benefits & Personal Development & Training Requirements: DBS Check Full UK Driving License The Technical Landscape Includes: - Intune / Autopilot / Hybrid Network Support, Windows 10 and 11, SCCM and/or MS Endpoint, Intune, MS Active Directory, Azure AD, Desktop Software Support, MS Suite of Applications, Apple MAC, iPhones, iPad's, Android, On-Premises and Remote Devices, Tablets, Laptops, Handheld Devices, PowerShell, ITSM, ITIL, IT Service Desk Software - Heat, Remedy or ServiceNow etc. Technical skills Required: - Intune / Autopilot / Hybrid Network Support / Cisco Networking, Firewalls, Wi-Fi, Windows Servers, Active Directory, Virtualisation, Microsoft 365, Azure, Intune, Windows 10/11, IP Telephony, Power Shell, SCCM / Endpoint and Intune. Cisco Networking: - (ideally CCNA Level proven in use), Windows Server Genealogy with Microsoft Azure, Azure AD, Intune and Wins 10/11, SCCM / Endpoint. Cisco and Hybrid Network Support: - Will make up around 30-40% of this role and while it's not a pure Network Administrator post, and as the successful candidate, you will have access to the clients Core Infrastructure. About the Organisation: - Join a respected and forward-thinking organisation dedicated to delivering high-quality technical and professional education. With a mission to empower individuals through skills development, training, and qualifications, this institution plays a vital role in improving career prospects and life opportunities. About the Opportunity: - The client is currently seeking an IT Core Infrastructure 3rd Line Engineer / Hybrid Network Support Administrator to provide expert-level technical support across multiple sites. About the Role - On a daily basis, you will work with infrastructure, applications support and deskside support colleagues to provide infrastructure support for all group core and non-core IT systems, including user management, system upgrades, patching, releases, and fault resolution. About the Role Requirements: - You will need to build and manage Windows Servers, Configure Cisco Switches and Routers, set and monitor backup routines, configure firewalls, and provide 3rd Line Support, Automation of daily tasks where necessary and resolve complex issues. About the Technical Skills Required: Cisco networking, Firewalls, Windows Server, AD, Virtualisation, Microsoft 365 as well as Azure, Intune, IP Telephony, PowerShell, SCCM and Intune. About You - The ideal candidate will hold Cisco CCNA and Windows Server Hybrid Administrator Associate or equivalent certifications and have experience working in an enterprise environment as an Infrastructure Engineer or similar role. This is a hands-on role where you'll be instrumental in maintaining and enhancing IT services that support a wide range of educational programs-from further and higher education to apprenticeships and community learning. This is a full-time, permanent position, working 37 hours per week in Watford. Call John McManus at Experis IT on (phone number removed) to apply or learn more.