2nd Line Security Analyst Bath Hybrid working - 2-3 days a week Competitive + Progression into Leadership + A Healthy Training and Development Budget + 25 Days Annual Leave + Bank Holidays + Matched Pension (5-9%) + Hybrid Working Excellent opportunity for a 2nd Line Security Analyst / EUC Security Analyst or similar to join a company offering a career path into leadership, a great benefits package, and a very healthy training and development budget. This company are a market-leading global engineering business going through an exciting period of change and growth. As part of this, they are continuing to invest heavily in their Cyber Security teams globally, making this a great opportunity to join a business where you can make a real impact and progress your career. In this role you will serve as a key escalation point for the 1st Line team, supporting the identification, containment, and remediation of threats across the End User Compute estate. You will investigate issues such as malware, phishing, unauthorised access, and endpoint vulnerabilities, while working closely with wider security and infrastructure teams to support patching, remediation, and secure device configuration. The ideal candidate will have experience in a similar security or EUC-focused support role, with knowledge of endpoint vulnerability remediation, patch management, and Microsoft-based environments. Candidates with exposure to tools such as Intune, SCCM, Qualys, Entra ID, Microsoft Defender, Microsoft 365, and Active Directory will be of particular interest. Any experience supporting Cyber Essentials Plus, ISO 27001, or similar security standards would also be beneficial. This is a fantastic opportunity to join a business offering a very healthy training and development budget, an excellent benefits package, and progression all the way up to Global Team Leadership. The Role: 2nd Line Security Analyst / EUC Security Analyst position Incident response, containment, and remediation across endpoint environments Work closely with 1st and 3rd line teams to resolve and escalate security issues where needed Hybrid working - 2-3 days a week onsite The Person: Experience within a similar security, EUC, or 2nd line support position Good understanding of endpoint security, remediation, and Microsoft environments Exposure to tools such as Intune, SCCM, Qualys, Entra ID, Defender, Microsoft 365, and Active Directory Looking for progression and commutable to Bath Reference Number: BBBH(phone number removed) Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.
Apr 18, 2026
Full time
2nd Line Security Analyst Bath Hybrid working - 2-3 days a week Competitive + Progression into Leadership + A Healthy Training and Development Budget + 25 Days Annual Leave + Bank Holidays + Matched Pension (5-9%) + Hybrid Working Excellent opportunity for a 2nd Line Security Analyst / EUC Security Analyst or similar to join a company offering a career path into leadership, a great benefits package, and a very healthy training and development budget. This company are a market-leading global engineering business going through an exciting period of change and growth. As part of this, they are continuing to invest heavily in their Cyber Security teams globally, making this a great opportunity to join a business where you can make a real impact and progress your career. In this role you will serve as a key escalation point for the 1st Line team, supporting the identification, containment, and remediation of threats across the End User Compute estate. You will investigate issues such as malware, phishing, unauthorised access, and endpoint vulnerabilities, while working closely with wider security and infrastructure teams to support patching, remediation, and secure device configuration. The ideal candidate will have experience in a similar security or EUC-focused support role, with knowledge of endpoint vulnerability remediation, patch management, and Microsoft-based environments. Candidates with exposure to tools such as Intune, SCCM, Qualys, Entra ID, Microsoft Defender, Microsoft 365, and Active Directory will be of particular interest. Any experience supporting Cyber Essentials Plus, ISO 27001, or similar security standards would also be beneficial. This is a fantastic opportunity to join a business offering a very healthy training and development budget, an excellent benefits package, and progression all the way up to Global Team Leadership. The Role: 2nd Line Security Analyst / EUC Security Analyst position Incident response, containment, and remediation across endpoint environments Work closely with 1st and 3rd line teams to resolve and escalate security issues where needed Hybrid working - 2-3 days a week onsite The Person: Experience within a similar security, EUC, or 2nd line support position Good understanding of endpoint security, remediation, and Microsoft environments Exposure to tools such as Intune, SCCM, Qualys, Entra ID, Defender, Microsoft 365, and Active Directory Looking for progression and commutable to Bath Reference Number: BBBH(phone number removed) Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.
We are recruiting for a Network Engineer - SC cleared minimum on contract to work on 12 hour shift patterns for our Defence client based in Newport. The NOC (Network) team provides Service, Support and Management capabilities to government sectors working under the Space Digital division of a Defence and Space organisation based in Newport on contract. The responsibility of the NOC L2 Shift Service Engineer includes utilising people, process and tools from across the technical service disciplines and the service delivery area to support live service and the implementation of design change. Responsibilities The NOC L2 Shift Service Engineer role is accountable for providing technical assistance and support to a variety of customers within the Customer Service Operation Centre. They will Provide an interface to other technical stakeholders within projects including On Site Engineers (OSE), Architects, other engineering disciplines and sub-contractors. Working a shift pattern, the role holder is required to response to design changes, raised incidents and problems. This will include analysis and planning but will require a strong focus on organising, delivering, monitoring and controlling elements within the reporting path and driving Continuous Service Improvements. Operating within the Service Desk escalation path the role is responsible for the delivery of multiple service elements and as such, it is critical that communication is fluent and can influence the decision-making process to achieve the desired goals. This includes managing expectations, perceptions and propagation of knowledge. A large portion of the role is focused on investigating issues, during which the role holder will regularly function as the technical point of contact for the NOC on behalf of the business to the wider community, including the customer and business partners, at times without direct support. The team is the single point of contact for technical conference bridge calls, which are arranged to resolve Incidents 24/7. This would include acting as the NOC liaison with other technical groups, from Architects through to 1st line support on 3rd party applications and hardware. Provide a technical role in resolving service incidents, applying diagnosis, maintenance, change and configuration control attributes to bring about a resolution or pass to L3 engineers to resolve once all avenues have been exhausted or timescales define escalation to L3. Consistently perform and deliver outputs within the service contract time constraints (KPI's & SLA's). Provide concise documentation to support the delivery of services. Champion the attainment of industry standard and vendor specific certifications and complimentary academic qualifications, including those under the umbrella of Cisco, and topics in advanced networking. Act as a subject matter expert for specific technical areas, or tools applicable to the project Network. Skill Set Essential Knowledge in Networking, with an understanding of other technologies, such as Windows and ITSM ticketing tools Strong communications skills within the department to provide confidence and direction to peers. Ability to communicate effectively written and verbally with stakeholders at all levels, from end users to project managers and architects. This also includes providing information which will support and influence the decision-making process within the service management internal and external environments. Accountable for the performance of the technical and operational service elements that are delivered. A heightened awareness of Security including compliance with JSP 440 as part of everyday working. Desirable CCNA Network Accreditation or knowledge and understanding of Cisco Networks Work a shift role consisting of 12 hour day/night shifts over a 4/5 day/night pattern and required to work on bank holidays including Christmas/New Year period in summary the key elements are: High level technical service delivery, interpretation & analysis of raw technical data and Stakeholder Engagement. Adhere to obligations necessary to maintain a Developed Vetting security clearance NOC (Network Operations Centre) CCNA (Cisco Certified Network Associate)
Apr 17, 2026
Contractor
We are recruiting for a Network Engineer - SC cleared minimum on contract to work on 12 hour shift patterns for our Defence client based in Newport. The NOC (Network) team provides Service, Support and Management capabilities to government sectors working under the Space Digital division of a Defence and Space organisation based in Newport on contract. The responsibility of the NOC L2 Shift Service Engineer includes utilising people, process and tools from across the technical service disciplines and the service delivery area to support live service and the implementation of design change. Responsibilities The NOC L2 Shift Service Engineer role is accountable for providing technical assistance and support to a variety of customers within the Customer Service Operation Centre. They will Provide an interface to other technical stakeholders within projects including On Site Engineers (OSE), Architects, other engineering disciplines and sub-contractors. Working a shift pattern, the role holder is required to response to design changes, raised incidents and problems. This will include analysis and planning but will require a strong focus on organising, delivering, monitoring and controlling elements within the reporting path and driving Continuous Service Improvements. Operating within the Service Desk escalation path the role is responsible for the delivery of multiple service elements and as such, it is critical that communication is fluent and can influence the decision-making process to achieve the desired goals. This includes managing expectations, perceptions and propagation of knowledge. A large portion of the role is focused on investigating issues, during which the role holder will regularly function as the technical point of contact for the NOC on behalf of the business to the wider community, including the customer and business partners, at times without direct support. The team is the single point of contact for technical conference bridge calls, which are arranged to resolve Incidents 24/7. This would include acting as the NOC liaison with other technical groups, from Architects through to 1st line support on 3rd party applications and hardware. Provide a technical role in resolving service incidents, applying diagnosis, maintenance, change and configuration control attributes to bring about a resolution or pass to L3 engineers to resolve once all avenues have been exhausted or timescales define escalation to L3. Consistently perform and deliver outputs within the service contract time constraints (KPI's & SLA's). Provide concise documentation to support the delivery of services. Champion the attainment of industry standard and vendor specific certifications and complimentary academic qualifications, including those under the umbrella of Cisco, and topics in advanced networking. Act as a subject matter expert for specific technical areas, or tools applicable to the project Network. Skill Set Essential Knowledge in Networking, with an understanding of other technologies, such as Windows and ITSM ticketing tools Strong communications skills within the department to provide confidence and direction to peers. Ability to communicate effectively written and verbally with stakeholders at all levels, from end users to project managers and architects. This also includes providing information which will support and influence the decision-making process within the service management internal and external environments. Accountable for the performance of the technical and operational service elements that are delivered. A heightened awareness of Security including compliance with JSP 440 as part of everyday working. Desirable CCNA Network Accreditation or knowledge and understanding of Cisco Networks Work a shift role consisting of 12 hour day/night shifts over a 4/5 day/night pattern and required to work on bank holidays including Christmas/New Year period in summary the key elements are: High level technical service delivery, interpretation & analysis of raw technical data and Stakeholder Engagement. Adhere to obligations necessary to maintain a Developed Vetting security clearance NOC (Network Operations Centre) CCNA (Cisco Certified Network Associate)
Lead End-User Engineer - Permanent - Staffordshire/Derbyshire/East Midlands - Hybrid Role £50,000 to £55,000pa + Pension, Healthcare & Exceptional Benefits Are you ready to take ownership of a Microsoft Modern Workplace, fast-evolving end-user environment? With over 200,000+ customers across the UK and Europe, this leading health and welfare organisation is expanding-and they're looking for a Lead End-User Engineer to drive excellence, shape modern workplace standards, and elevate the colleague technology experience. The Opportunity: As the Lead End-User Engineer, you'll be the technical authority for everything device, identity, and endpoint related. You will define engineering standards across Windows, macOS, iOS, and Android, ensuring all end-user platforms are secure, reliable, and optimised for a seamless colleague experience. You will have a forte with Builds & Configs, Initiating Policy & Compliance for the roll-out of Remote/Handheld Devices and Deployment Automation using Intune, Autopilot, JAMF, and MDM Proven ability in Application Packaging and deployment (Win32/MSIX, PKG, APK) and you will champion modern management, set the direction for endpoint engineering, and act as the go-to escalation point for complex issues-while helping shape the organisation's future workplace strategy. What You'll Bring: Strong 3rd Line Engineering experience across Windows services Hands-on expertise with Intune, Autopilot, Azure AD, ENTRA ID JAMF, and MDM platforms, macOS, Android, iOS, laptops, and remote devices. Proven ability in Application Packaging and deployment (Win32/MSIX, PKG, APK). Proven experience with Builds & Configs, Initiating Policy & Compliance for the roll-out of Remote/Handheld Devices. Advanced troubleshooting across device, identity, and network layers. Excellent documentation, communication, and stakeholder engagement skills. What You'll Own (Key Deliverables): Engineering Leadership: Own and drive builds, configuration, and deployment automation using Intune, Autopilot, JAMF, and MDM. Set and maintain engineering standards across all platforms. Lead application packaging and manage deployments across all device ecosystems. Ensure modern, secure, and consistent endpoint experiences for all users. Technical Authority: Act as the senior escalation point for 2nd & 3rd Line teams. Provide leadership during Major Incident scenarios. Lead technical investigations, RCA, and long-term remediation initiatives. Your Core Mission (Key Objectives): Security, Compliance & Assurance: Govern and optimise device compliance policies and configuration profiles. Ensure secure, seamless device enrolment. Collaborate with Cyber teams to support Conditional Access, vulnerability remediation, and alignment with CE+, DSPT, ISO 27001, and similar frameworks. Maintain audit-ready documentation for all builds and policy changes. Knowledge Sharing & Capability Building: Produce high-quality runbooks and documentation for 1st Line teams. Mentor and guide engineering colleagues to build a collaborative, proactive technical culture. Support onboarding and skill-development of new team members. Desirable Skills: Scripting/automation experience (PowerShell, Bash, etc.) Exposure to hybrid environments and modern provisioning. Knowledge of CE+, DSPT, ISO 27001, and similar governance frameworks. Ready to Take the Lead? Call Experis IT today
Apr 17, 2026
Full time
Lead End-User Engineer - Permanent - Staffordshire/Derbyshire/East Midlands - Hybrid Role £50,000 to £55,000pa + Pension, Healthcare & Exceptional Benefits Are you ready to take ownership of a Microsoft Modern Workplace, fast-evolving end-user environment? With over 200,000+ customers across the UK and Europe, this leading health and welfare organisation is expanding-and they're looking for a Lead End-User Engineer to drive excellence, shape modern workplace standards, and elevate the colleague technology experience. The Opportunity: As the Lead End-User Engineer, you'll be the technical authority for everything device, identity, and endpoint related. You will define engineering standards across Windows, macOS, iOS, and Android, ensuring all end-user platforms are secure, reliable, and optimised for a seamless colleague experience. You will have a forte with Builds & Configs, Initiating Policy & Compliance for the roll-out of Remote/Handheld Devices and Deployment Automation using Intune, Autopilot, JAMF, and MDM Proven ability in Application Packaging and deployment (Win32/MSIX, PKG, APK) and you will champion modern management, set the direction for endpoint engineering, and act as the go-to escalation point for complex issues-while helping shape the organisation's future workplace strategy. What You'll Bring: Strong 3rd Line Engineering experience across Windows services Hands-on expertise with Intune, Autopilot, Azure AD, ENTRA ID JAMF, and MDM platforms, macOS, Android, iOS, laptops, and remote devices. Proven ability in Application Packaging and deployment (Win32/MSIX, PKG, APK). Proven experience with Builds & Configs, Initiating Policy & Compliance for the roll-out of Remote/Handheld Devices. Advanced troubleshooting across device, identity, and network layers. Excellent documentation, communication, and stakeholder engagement skills. What You'll Own (Key Deliverables): Engineering Leadership: Own and drive builds, configuration, and deployment automation using Intune, Autopilot, JAMF, and MDM. Set and maintain engineering standards across all platforms. Lead application packaging and manage deployments across all device ecosystems. Ensure modern, secure, and consistent endpoint experiences for all users. Technical Authority: Act as the senior escalation point for 2nd & 3rd Line teams. Provide leadership during Major Incident scenarios. Lead technical investigations, RCA, and long-term remediation initiatives. Your Core Mission (Key Objectives): Security, Compliance & Assurance: Govern and optimise device compliance policies and configuration profiles. Ensure secure, seamless device enrolment. Collaborate with Cyber teams to support Conditional Access, vulnerability remediation, and alignment with CE+, DSPT, ISO 27001, and similar frameworks. Maintain audit-ready documentation for all builds and policy changes. Knowledge Sharing & Capability Building: Produce high-quality runbooks and documentation for 1st Line teams. Mentor and guide engineering colleagues to build a collaborative, proactive technical culture. Support onboarding and skill-development of new team members. Desirable Skills: Scripting/automation experience (PowerShell, Bash, etc.) Exposure to hybrid environments and modern provisioning. Knowledge of CE+, DSPT, ISO 27001, and similar governance frameworks. Ready to Take the Lead? Call Experis IT today
2nd Line ICT Support Engineer Contract Type : Temporary until March 2027 Salary : Grade E - £33,143 £37,280 per annum Location : Joint Headquarters at Butterly Hall, Ripley Hours : 37 hours per week, however you may occasionally need to work beyond normal office hours. Department : Systems and Information Closing date : midnight 30.04.2026 About Us: At Derbyshire Fire & Rescue Service, we re more than an emergency service we re a team of over 900 dedicated people working together to make Derbyshire safer every day. Whether it s responding to emergencies, preventing incidents before they happen, or supporting our frontline teams behind the scenes, every role here makes a real difference. We re proud to be one of the country s top-performing fire and rescue services, recently rated Good in 9 out of 11 areas by His Majesty s Inspectorate of Constabulary and Fire & Rescue Services (HMICFRS). This recognition reflects the professionalism, progress, and dedication of our people. We continue to strive to be an outstanding Service and we know we have more to do. About the Role: Role Overview Derbyshire Fire & Rescue Service is seeking a dedicated and customer-focused 2nd Line ICT Support Engineer to help maintain and improve the ICT infrastructure that supports our vital emergency services across the county. As a key member of the ICT team, you will provide second-line support to users across 32 sites, ensuring that station equipment and systems are secure, reliable, and fit for purpose. You ll work closely with 3rd Line Specialists to resolve complex issues and contribute to the continuous improvement of our ICT services. Key Responsibilities Diagnose and resolve network and computer issues. Install and configure hardware and software. Assist with server and systems support alongside 3rd Line Specialists. Travel to various sites to provide on-site support (a pool car will be provided). Communicate technical issues clearly to users with varying levels of IT knowledge. Essential Requirements Excellent time management and organisational skills. Strong communication and interpersonal abilities. Proven problem-solving skills in a mission-critical environment. Solid understanding of Microsoft desktop operating systems. Experience with: - Active Directory administration. - Maintenance and replacement of computer components. Full UK driving licence. Required Qualifications: To be successful in this role, you will bring the following qualifications: Level 4 qualification . Eg Certificate of higher education (CertHE) or Higher National Certificate (HNC) in an IT related subject or equivalent qualification or equivalent demonstrable working experience. English and Maths GCSE at Grade A - C or 9 4 or equivalent qualification Why Join Us? This is a unique opportunity to contribute to a service that makes a real difference in the community. You ll be part of a supportive team, working in a varied and rewarding role that offers professional development and the chance to work across multiple locations. Ready to deliver reliable, customer-focused ICT support? What We Offer in Return: We believe in rewarding our people with more than just a salary. Here s what you can expect when you join us: Flexible working hours. Agile working (60% office based) Family friendly policies. Annual Leave entitlement of 25 days Free, secure on-site car parking. Health & wellbeing services, including free access to gyms at Derbyshire Fire & Rescue Service locations. Employee discount scheme (Boost) and eligibility to apply for Blue Light Card. Employee support networks. Enhanced Maternity Pay (subject to meeting eligibility criteria). Occupational Sick Pay subject to length of service Ongoing training and development opportunities. Eligibility to join the Local Government Pension Scheme with generous employer contributions. Eligibility to join Additional Voluntary Contributions (AVC) offering highly beneficial tax advantages. We are a Disability Confident employer committed to equality and fairness at work. Applications are encouraged from all diverse communities. Under the Disability Confident scheme, we will offer an interview to a fair and proportionate number of applicants with a disability that meet the essential criteria for the role. Derbyshire Fire and Rescue Service s recruitment and selection procedures reflect our commitment to safeguarding and promoting the welfare of Adults, Children and Young People. All staff are expected to share this commitment. Police security vetting procedures at the appropriate level will be requested for the successful applicant. Please note that, due to the nature of security checks undertaken, applicants must have 3 years continuous residency in the UK up to the date of the application and Home Office approval for indefinite leave to remain within the UK. To Apply If you feel you are a suitable candidate and would like to work for Derbyshire Fire & Rescue Service, please click apply to be redirected to our website to complete your application. The closing date for completed applications is midnight on 30.04.2026 Interviews will be held in the week commencing 11.05.2026
Apr 17, 2026
Seasonal
2nd Line ICT Support Engineer Contract Type : Temporary until March 2027 Salary : Grade E - £33,143 £37,280 per annum Location : Joint Headquarters at Butterly Hall, Ripley Hours : 37 hours per week, however you may occasionally need to work beyond normal office hours. Department : Systems and Information Closing date : midnight 30.04.2026 About Us: At Derbyshire Fire & Rescue Service, we re more than an emergency service we re a team of over 900 dedicated people working together to make Derbyshire safer every day. Whether it s responding to emergencies, preventing incidents before they happen, or supporting our frontline teams behind the scenes, every role here makes a real difference. We re proud to be one of the country s top-performing fire and rescue services, recently rated Good in 9 out of 11 areas by His Majesty s Inspectorate of Constabulary and Fire & Rescue Services (HMICFRS). This recognition reflects the professionalism, progress, and dedication of our people. We continue to strive to be an outstanding Service and we know we have more to do. About the Role: Role Overview Derbyshire Fire & Rescue Service is seeking a dedicated and customer-focused 2nd Line ICT Support Engineer to help maintain and improve the ICT infrastructure that supports our vital emergency services across the county. As a key member of the ICT team, you will provide second-line support to users across 32 sites, ensuring that station equipment and systems are secure, reliable, and fit for purpose. You ll work closely with 3rd Line Specialists to resolve complex issues and contribute to the continuous improvement of our ICT services. Key Responsibilities Diagnose and resolve network and computer issues. Install and configure hardware and software. Assist with server and systems support alongside 3rd Line Specialists. Travel to various sites to provide on-site support (a pool car will be provided). Communicate technical issues clearly to users with varying levels of IT knowledge. Essential Requirements Excellent time management and organisational skills. Strong communication and interpersonal abilities. Proven problem-solving skills in a mission-critical environment. Solid understanding of Microsoft desktop operating systems. Experience with: - Active Directory administration. - Maintenance and replacement of computer components. Full UK driving licence. Required Qualifications: To be successful in this role, you will bring the following qualifications: Level 4 qualification . Eg Certificate of higher education (CertHE) or Higher National Certificate (HNC) in an IT related subject or equivalent qualification or equivalent demonstrable working experience. English and Maths GCSE at Grade A - C or 9 4 or equivalent qualification Why Join Us? This is a unique opportunity to contribute to a service that makes a real difference in the community. You ll be part of a supportive team, working in a varied and rewarding role that offers professional development and the chance to work across multiple locations. Ready to deliver reliable, customer-focused ICT support? What We Offer in Return: We believe in rewarding our people with more than just a salary. Here s what you can expect when you join us: Flexible working hours. Agile working (60% office based) Family friendly policies. Annual Leave entitlement of 25 days Free, secure on-site car parking. Health & wellbeing services, including free access to gyms at Derbyshire Fire & Rescue Service locations. Employee discount scheme (Boost) and eligibility to apply for Blue Light Card. Employee support networks. Enhanced Maternity Pay (subject to meeting eligibility criteria). Occupational Sick Pay subject to length of service Ongoing training and development opportunities. Eligibility to join the Local Government Pension Scheme with generous employer contributions. Eligibility to join Additional Voluntary Contributions (AVC) offering highly beneficial tax advantages. We are a Disability Confident employer committed to equality and fairness at work. Applications are encouraged from all diverse communities. Under the Disability Confident scheme, we will offer an interview to a fair and proportionate number of applicants with a disability that meet the essential criteria for the role. Derbyshire Fire and Rescue Service s recruitment and selection procedures reflect our commitment to safeguarding and promoting the welfare of Adults, Children and Young People. All staff are expected to share this commitment. Police security vetting procedures at the appropriate level will be requested for the successful applicant. Please note that, due to the nature of security checks undertaken, applicants must have 3 years continuous residency in the UK up to the date of the application and Home Office approval for indefinite leave to remain within the UK. To Apply If you feel you are a suitable candidate and would like to work for Derbyshire Fire & Rescue Service, please click apply to be redirected to our website to complete your application. The closing date for completed applications is midnight on 30.04.2026 Interviews will be held in the week commencing 11.05.2026
Service Desk Lead 45,000 to 60,000 West Ealing, Hybrid Permanent, Full-time Role Overview A growing and well-established Managed Service Provider is looking to bring in a Service Desk Lead to oversee and develop their support function. This is a great opportunity for someone currently operating at a senior 2nd/3rd line level or already leading a service/help desk, who wants to take ownership of team performance, processes, and service delivery. Your New Role You will be responsible for leading the service desk team, ensuring high levels of service across multiple client environments, while remaining technically involved when required. You will play a key role in improving processes, managing workloads, and acting as the escalation point for complex issues. Your Responsibilities Leading and supporting a team of 1st and 2nd line engineers Acting as the escalation point for technical issues across Microsoft 365, endpoints, and networking Managing ticket queues, SLAs, and overall service desk performance Driving service improvements, documentation standards, and best practices Supporting onboarding, training, and development of team members Maintaining strong client communication and managing expectations Working closely with senior engineers on escalations and project work Remaining hands on where required across support and troubleshooting Tech Environment Microsoft 365, Exchange Online, SharePoint, Teams Windows and macOS environments Intune, Entra ID, Endpoint Manager Networking including Cisco Meraki, firewalls, and Wi-Fi PSA and RMM tools such as Autotask and Datto You Will Have Experience in a Service Desk Lead, Senior Support, or Team Lead role within an MSP Strong technical background across 2nd/3rd line support Proven experience managing ticket queues and working to SLAs Ability to lead, mentor, and develop junior engineers Strong communication skills with both technical and non-technical users A proactive approach to improving processes and service delivery Desirable Experience working in creative, media, or production environments Exposure to macOS and JAMF Experience with service desk reporting and performance metrics Package and Benefits Hybrid working Pension Training and development opportunities Regular team events Free parking at the Hanwell office
Apr 15, 2026
Full time
Service Desk Lead 45,000 to 60,000 West Ealing, Hybrid Permanent, Full-time Role Overview A growing and well-established Managed Service Provider is looking to bring in a Service Desk Lead to oversee and develop their support function. This is a great opportunity for someone currently operating at a senior 2nd/3rd line level or already leading a service/help desk, who wants to take ownership of team performance, processes, and service delivery. Your New Role You will be responsible for leading the service desk team, ensuring high levels of service across multiple client environments, while remaining technically involved when required. You will play a key role in improving processes, managing workloads, and acting as the escalation point for complex issues. Your Responsibilities Leading and supporting a team of 1st and 2nd line engineers Acting as the escalation point for technical issues across Microsoft 365, endpoints, and networking Managing ticket queues, SLAs, and overall service desk performance Driving service improvements, documentation standards, and best practices Supporting onboarding, training, and development of team members Maintaining strong client communication and managing expectations Working closely with senior engineers on escalations and project work Remaining hands on where required across support and troubleshooting Tech Environment Microsoft 365, Exchange Online, SharePoint, Teams Windows and macOS environments Intune, Entra ID, Endpoint Manager Networking including Cisco Meraki, firewalls, and Wi-Fi PSA and RMM tools such as Autotask and Datto You Will Have Experience in a Service Desk Lead, Senior Support, or Team Lead role within an MSP Strong technical background across 2nd/3rd line support Proven experience managing ticket queues and working to SLAs Ability to lead, mentor, and develop junior engineers Strong communication skills with both technical and non-technical users A proactive approach to improving processes and service delivery Desirable Experience working in creative, media, or production environments Exposure to macOS and JAMF Experience with service desk reporting and performance metrics Package and Benefits Hybrid working Pension Training and development opportunities Regular team events Free parking at the Hanwell office
IT Support Engineer - Portsmouth - Up to £50,000 Chapman Tate Associates - Recruiting on behalf of an MSP Chapman Tate Associates is working with a growing Managed Service Provider in Portsmouth that is looking to add an experienced IT Support Engineer to its technical team. This role is ideal for someone who enjoys working in a multi-customer environment and is confident supporting modern Microsoft, cloud and network technologies. Role Overview As an IT Support Engineer, you will be responsible for delivering high-quality support and project delivery across a wide range of customer environments. You will work on a mixture of BAU tasks, escalations, and infrastructure improvements, covering on-premise and cloud technologies. Key Responsibilities Provide 2nd/3rd line technical support across customer systems. Support, maintain and configure Microsoft Windows Server and desktop environments. Administer and troubleshoot Azure , Microsoft 365 , and other cloud services. Manage and support Active Directory , Group Policy, and identity management. Assist with cloud migrations, onboarding, and infrastructure upgrade projects. Support networking environments including Aruba and Cisco equipment. Diagnose and resolve issues related to LAN/WAN, VPNs, firewalls, and general connectivity. Produce clear technical documentation and contribute to service improvements. Required Experience Strong background in Windows Server and Microsoft desktop operating systems. Hands-on experience with Azure AD , Microsoft 365 administration, and cloud-based services. Solid understanding of Active Directory , GPO, user management, and security configurations. Exposure to cloud migrations or hybrid cloud environments. Experience with Aruba and Cisco networking technologies (switching, wireless, routing). Previous experience working for an MSP or in a multi-customer environment is highly desirable. Strong troubleshooting skills and the ability to handle escalated technical issues. What's On Offer Salary up to £50,000 Ongoing training and certification support (Microsoft, Azure, Cisco, Aruba) Involvement in varied project work Opportunity to progress within a growing MSP Supportive and collaborative team culture Location This role is based in Portsmouth, with occasional travel to customer sites when
Apr 14, 2026
Full time
IT Support Engineer - Portsmouth - Up to £50,000 Chapman Tate Associates - Recruiting on behalf of an MSP Chapman Tate Associates is working with a growing Managed Service Provider in Portsmouth that is looking to add an experienced IT Support Engineer to its technical team. This role is ideal for someone who enjoys working in a multi-customer environment and is confident supporting modern Microsoft, cloud and network technologies. Role Overview As an IT Support Engineer, you will be responsible for delivering high-quality support and project delivery across a wide range of customer environments. You will work on a mixture of BAU tasks, escalations, and infrastructure improvements, covering on-premise and cloud technologies. Key Responsibilities Provide 2nd/3rd line technical support across customer systems. Support, maintain and configure Microsoft Windows Server and desktop environments. Administer and troubleshoot Azure , Microsoft 365 , and other cloud services. Manage and support Active Directory , Group Policy, and identity management. Assist with cloud migrations, onboarding, and infrastructure upgrade projects. Support networking environments including Aruba and Cisco equipment. Diagnose and resolve issues related to LAN/WAN, VPNs, firewalls, and general connectivity. Produce clear technical documentation and contribute to service improvements. Required Experience Strong background in Windows Server and Microsoft desktop operating systems. Hands-on experience with Azure AD , Microsoft 365 administration, and cloud-based services. Solid understanding of Active Directory , GPO, user management, and security configurations. Exposure to cloud migrations or hybrid cloud environments. Experience with Aruba and Cisco networking technologies (switching, wireless, routing). Previous experience working for an MSP or in a multi-customer environment is highly desirable. Strong troubleshooting skills and the ability to handle escalated technical issues. What's On Offer Salary up to £50,000 Ongoing training and certification support (Microsoft, Azure, Cisco, Aruba) Involvement in varied project work Opportunity to progress within a growing MSP Supportive and collaborative team culture Location This role is based in Portsmouth, with occasional travel to customer sites when
Belmont Recruitment are currently looking for an IT Infrastructure Engineer to join Bradford Council on an initial 3 month temporary contract. This is a full-time role working 37 hours per week, Monday to Friday. Key Responsibilities Provide 2nd/3rd line support across infrastructure and end-user environments Support, maintain and improve IT systems to meet agreed service levels Investigate and resolve complex technical issues, including root cause analysis Work within ITIL processes (incident, problem, change management) Monitor system performance and contribute to service improvements Maintain accurate service documentation and use ITSM tools effectively Collaborate with colleagues and third-party suppliers to resolve issues Support infrastructure projects, upgrades and implementations Requirements: Experience working in an IT service operations or infrastructure environment Proven 2nd/3rd line support experience Strong troubleshooting and problem-solving skills Good understanding of ITIL principles and service management processes Experience supporting Windows environments and Active Directory Exposure to virtualisation technologies (e.g. VMware or Hyper-V) Location - This role is fully office based in Bradford City Centre Please apply with an up to date CV ASAP if this role would be of interest to you!
Apr 13, 2026
Contractor
Belmont Recruitment are currently looking for an IT Infrastructure Engineer to join Bradford Council on an initial 3 month temporary contract. This is a full-time role working 37 hours per week, Monday to Friday. Key Responsibilities Provide 2nd/3rd line support across infrastructure and end-user environments Support, maintain and improve IT systems to meet agreed service levels Investigate and resolve complex technical issues, including root cause analysis Work within ITIL processes (incident, problem, change management) Monitor system performance and contribute to service improvements Maintain accurate service documentation and use ITSM tools effectively Collaborate with colleagues and third-party suppliers to resolve issues Support infrastructure projects, upgrades and implementations Requirements: Experience working in an IT service operations or infrastructure environment Proven 2nd/3rd line support experience Strong troubleshooting and problem-solving skills Good understanding of ITIL principles and service management processes Experience supporting Windows environments and Active Directory Exposure to virtualisation technologies (e.g. VMware or Hyper-V) Location - This role is fully office based in Bradford City Centre Please apply with an up to date CV ASAP if this role would be of interest to you!
Solus Accident Repair Centres
Birchanger, Hertfordshire
Overview We are excited to offer you the opportunity to join our expanding Technology Business Unit asLevel 2IT Engineer. What You'll Be Doing : As a 2nd Line Support Engineer, you will handle escalations from 1st Line Support and consult 3rd Line Support for complex issues. You will provide advanced technical support for internal and external clients using our Evolve product, mentor 1st Line Engineers, and manage relationships with third-party suppliers. Responsibilities As our Solus IT Engineer you will: You will be an active member in the Solus Service Desk team, sharing and learning with others across the team. You will provide advanced troubleshooting and problem-solving skills across several areas of IT You'llprioritise tickets, balance call handling with ticket resolution, and ensure efficient incident and service request management. Responsible for the installation, configuration and ongoing support of IT systems and projects covering a range of areas. Provide on-call support based on a shift rota, covering P1 incidents 24/7. Raise concerns,risksand cyber incidents to the IT leadership team. Follow internal documentation to ensure consistency. Responsible for escalating issues appropriately and work collaboratively to resolve incidents. Qualifications Who are Solus? Solus, who are owned by Aviva, are one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average and a 4.6/5 star customer rating. With an award-winning apprenticeship programme and winners of other recognised industry awards Solus are proud to be shaping the future of vehicle repair. Why Join Solus? We have so much to offer when it comes to being a Solus colleague: Competitive salary based on location, skills, experience, and qualifications. Bonus opportunity tied to your performance and the overall success of Solus. Company pension scheme with employer contributions. 33 days' holiday (including bank holidays), with the option to buy or sell up to 5 days. Save money with up to 40% discount on Aviva products and other retailer discounts. Share in Aviva's success through the Aviva Save As You Earn scheme. Supportive policies including parental and carer's leave. Wellbeing focus with tools like Group Income Protection and 24/7 GP access. At Solus, we value inclusivity and welcome all applicants. If you're excited but don't tick every box, we encourage you to apply-your unique skills might be just what we need. We guarantee an interview for disabled applicants meeting the minimum criteria-just email us after applying to let us know. Ready to join us? Apply online today, and our team will be in touch within 14 days.
Apr 12, 2026
Full time
Overview We are excited to offer you the opportunity to join our expanding Technology Business Unit asLevel 2IT Engineer. What You'll Be Doing : As a 2nd Line Support Engineer, you will handle escalations from 1st Line Support and consult 3rd Line Support for complex issues. You will provide advanced technical support for internal and external clients using our Evolve product, mentor 1st Line Engineers, and manage relationships with third-party suppliers. Responsibilities As our Solus IT Engineer you will: You will be an active member in the Solus Service Desk team, sharing and learning with others across the team. You will provide advanced troubleshooting and problem-solving skills across several areas of IT You'llprioritise tickets, balance call handling with ticket resolution, and ensure efficient incident and service request management. Responsible for the installation, configuration and ongoing support of IT systems and projects covering a range of areas. Provide on-call support based on a shift rota, covering P1 incidents 24/7. Raise concerns,risksand cyber incidents to the IT leadership team. Follow internal documentation to ensure consistency. Responsible for escalating issues appropriately and work collaboratively to resolve incidents. Qualifications Who are Solus? Solus, who are owned by Aviva, are one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average and a 4.6/5 star customer rating. With an award-winning apprenticeship programme and winners of other recognised industry awards Solus are proud to be shaping the future of vehicle repair. Why Join Solus? We have so much to offer when it comes to being a Solus colleague: Competitive salary based on location, skills, experience, and qualifications. Bonus opportunity tied to your performance and the overall success of Solus. Company pension scheme with employer contributions. 33 days' holiday (including bank holidays), with the option to buy or sell up to 5 days. Save money with up to 40% discount on Aviva products and other retailer discounts. Share in Aviva's success through the Aviva Save As You Earn scheme. Supportive policies including parental and carer's leave. Wellbeing focus with tools like Group Income Protection and 24/7 GP access. At Solus, we value inclusivity and welcome all applicants. If you're excited but don't tick every box, we encourage you to apply-your unique skills might be just what we need. We guarantee an interview for disabled applicants meeting the minimum criteria-just email us after applying to let us know. Ready to join us? Apply online today, and our team will be in touch within 14 days.
Solus Accident Repair Centres
Birchanger, Hertfordshire
Overview We are excited to offer you the opportunity to join our expanding Technology Business Unit asaLevel1IT Engineer. What You'll Be Doing As a 1st line support agent, you need to collect sufficient information about a customer's issue. If you cannot solve a problem, you pass along the ticket to the 2nd line support, who handles time-consuming and technical issues arising from the first support. Usually, first line support receives queries from our internal people and external companies where we provide Evolve. Responsibilities As our Solus IT Engineer you will: Act as the first point of contact for IT issues, handling initial support queries via phone,emailor chat. Trouble shoot and resolve basic technical problems related to hardware,softwareand network connectivity. Log, categorise, and prioritise support tickets, escalating complex issues to 2nd or 3rd line support as needed. Maintainaccuraterecords of incidents, resolutions, and procedures in the ticketing system. Provide clear instructions and guidance to users for resolving common issues and improving their tech experience. Monitor system performance and respond to alerts to prevent and address potential issues. Work closely with other support teams and departments to ensure comprehensive and efficient problem resolution. Qualifications Who are Solus? Solus, who are owned by Aviva, are one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average and a 4.6/5 star customer rating. With an award-winning apprenticeship programme and winners of other recognised industry awards Solus are proud to be shaping the future of vehicle repair. Why Join Solus? We have so much to offer when it comes to being a Solus colleague: Competitive salary based on location, skills, experience, and qualifications. Bonus opportunity tied to your performance and the overall success of Solus. Company pension scheme with employer contributions. 33 days' holiday (including bank holidays), with the option to buy or sell up to 5 days. Save money with up to 40% discount on Aviva products and other retailer discounts. Share in Aviva's success through the Aviva Save As You Earn scheme. Supportive policies including parental and carer's leave. Wellbeing focus with tools like Group Income Protection and 24/7 GP access. At Solus, we value inclusivity and welcome all applicants. If you're excited but don't tick every box, we encourage you to apply-your unique skills might be just what we need. We guarantee an interview for disabled applicants meeting the minimum criteria-just email us after applying to let us know. Ready to join us? Apply online today, and our team will be in touch within 14 days.
Apr 12, 2026
Full time
Overview We are excited to offer you the opportunity to join our expanding Technology Business Unit asaLevel1IT Engineer. What You'll Be Doing As a 1st line support agent, you need to collect sufficient information about a customer's issue. If you cannot solve a problem, you pass along the ticket to the 2nd line support, who handles time-consuming and technical issues arising from the first support. Usually, first line support receives queries from our internal people and external companies where we provide Evolve. Responsibilities As our Solus IT Engineer you will: Act as the first point of contact for IT issues, handling initial support queries via phone,emailor chat. Trouble shoot and resolve basic technical problems related to hardware,softwareand network connectivity. Log, categorise, and prioritise support tickets, escalating complex issues to 2nd or 3rd line support as needed. Maintainaccuraterecords of incidents, resolutions, and procedures in the ticketing system. Provide clear instructions and guidance to users for resolving common issues and improving their tech experience. Monitor system performance and respond to alerts to prevent and address potential issues. Work closely with other support teams and departments to ensure comprehensive and efficient problem resolution. Qualifications Who are Solus? Solus, who are owned by Aviva, are one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average and a 4.6/5 star customer rating. With an award-winning apprenticeship programme and winners of other recognised industry awards Solus are proud to be shaping the future of vehicle repair. Why Join Solus? We have so much to offer when it comes to being a Solus colleague: Competitive salary based on location, skills, experience, and qualifications. Bonus opportunity tied to your performance and the overall success of Solus. Company pension scheme with employer contributions. 33 days' holiday (including bank holidays), with the option to buy or sell up to 5 days. Save money with up to 40% discount on Aviva products and other retailer discounts. Share in Aviva's success through the Aviva Save As You Earn scheme. Supportive policies including parental and carer's leave. Wellbeing focus with tools like Group Income Protection and 24/7 GP access. At Solus, we value inclusivity and welcome all applicants. If you're excited but don't tick every box, we encourage you to apply-your unique skills might be just what we need. We guarantee an interview for disabled applicants meeting the minimum criteria-just email us after applying to let us know. Ready to join us? Apply online today, and our team will be in touch within 14 days.
IT Infrastructure Engineer We re hiring due to a recent team change, creating an opportunity to join a growing IT function where you ll take real ownership and shape the future of infrastructure. Join HepcoMotion and work with modern Microsoft cloud technologies while gaining exposure to projects, security, and 3rd line responsibilities. Offering up to £35,000, long-term career progression, and the chance to be part of a business investing heavily in its IT estate. About HepcoMotion HepcoMotion is a globally recognised manufacturer with a strong reputation for engineering excellence and innovation. With operations spanning multiple countries and a commitment to continuous improvement, the business is investing in modern workplace technologies and evolving its IT infrastructure to support future growth. This is an exciting time to join, as the IT team transitions towards a more cloud-first, security-led environment - giving you the opportunity to play a key role in that journey. The Role IT Infrastructure Engineer As an IT Infrastructure Engineer, you ll join a close-knit IT team and act as a key escalation point while also driving forward infrastructure improvements and projects. This is a varied, hands-on role where no two days are the same - blending project work, technical problem-solving, and mentoring junior team members. Key Responsibilities Act as an escalation point for 1st/2nd line support, guiding and mentoring the wider team Support and enhance a Microsoft-based infrastructure (Azure, Intune, Entra, M365) Monitor system performance, security dashboards, and proactively respond to issues Lead and contribute to infrastructure improvement projects and modernisation initiatives Maintain and optimise networking environments (VLANs, Wi-Fi, routing, firewalls) Strengthen cyber security posture through monitoring, patching, and vulnerability management Produce clear documentation for systems, processes, and end users What We re Looking For We re looking for someone who enjoys solving problems, takes ownership, and has a genuine interest in technology beyond the day job. Essential experience: Strong Microsoft ecosystem knowledge (Azure, Intune, Entra, M365) Experience with Windows Server, Active Directory, and virtualisation (Hyper-V) Solid networking fundamentals (DNS, DHCP, TCP/IP, VLANs, Wi-Fi) Experience supporting and maintaining infrastructure environments Understanding of cyber security principles and tools Previous experience in a support or infrastructure-focused role Desirable: Exposure to ISO 27001 or Cyber Essentials Experience with backup solutions (e.g. Veeam, Rubrik) Knowledge of enterprise Wi-Fi and firewall configuration What Makes This Role Different Genuine opportunity to step into a 3rd line / infrastructure engineering role High level of autonomy and ownership you ll be trusted to deliver outcomes Exposure to projects and modernisation work, not just BAU support Opportunity to mentor and influence the wider IT team Be part of a business investing in technology and change Hours & Location Monday to Friday, 9:00am 5:00pm (with flexibility required) Based in Tiverton (primarily office-based) Flexibility required for occasional out-of-hours work (planned maintenance/upgrades) Occasional travel to other sites (approximately quarterly) Benefits Competitive salary up to £35,000 per annum 25 days holiday per annum, plus bank holidays Company contribution pension Healthcare cashback scheme Discounts with local shops and services Discounts at many major retailers including Argos, Currys, Halfords, Tesco, Sainsburys and Morrisons to name but a few Free on-site parking Career progression opportunities Continued professional learning and development Recommend a friend scheme Death in service after qualifying period Mental health support Financial wellness support Long service awards Seasonal events organised by HepcoMotion s social committee If you re looking for a role where you can take ownership, develop your technical skills, and be part of a forward-thinking IT team - we d love to hear from you. Click to Apply
Apr 09, 2026
Full time
IT Infrastructure Engineer We re hiring due to a recent team change, creating an opportunity to join a growing IT function where you ll take real ownership and shape the future of infrastructure. Join HepcoMotion and work with modern Microsoft cloud technologies while gaining exposure to projects, security, and 3rd line responsibilities. Offering up to £35,000, long-term career progression, and the chance to be part of a business investing heavily in its IT estate. About HepcoMotion HepcoMotion is a globally recognised manufacturer with a strong reputation for engineering excellence and innovation. With operations spanning multiple countries and a commitment to continuous improvement, the business is investing in modern workplace technologies and evolving its IT infrastructure to support future growth. This is an exciting time to join, as the IT team transitions towards a more cloud-first, security-led environment - giving you the opportunity to play a key role in that journey. The Role IT Infrastructure Engineer As an IT Infrastructure Engineer, you ll join a close-knit IT team and act as a key escalation point while also driving forward infrastructure improvements and projects. This is a varied, hands-on role where no two days are the same - blending project work, technical problem-solving, and mentoring junior team members. Key Responsibilities Act as an escalation point for 1st/2nd line support, guiding and mentoring the wider team Support and enhance a Microsoft-based infrastructure (Azure, Intune, Entra, M365) Monitor system performance, security dashboards, and proactively respond to issues Lead and contribute to infrastructure improvement projects and modernisation initiatives Maintain and optimise networking environments (VLANs, Wi-Fi, routing, firewalls) Strengthen cyber security posture through monitoring, patching, and vulnerability management Produce clear documentation for systems, processes, and end users What We re Looking For We re looking for someone who enjoys solving problems, takes ownership, and has a genuine interest in technology beyond the day job. Essential experience: Strong Microsoft ecosystem knowledge (Azure, Intune, Entra, M365) Experience with Windows Server, Active Directory, and virtualisation (Hyper-V) Solid networking fundamentals (DNS, DHCP, TCP/IP, VLANs, Wi-Fi) Experience supporting and maintaining infrastructure environments Understanding of cyber security principles and tools Previous experience in a support or infrastructure-focused role Desirable: Exposure to ISO 27001 or Cyber Essentials Experience with backup solutions (e.g. Veeam, Rubrik) Knowledge of enterprise Wi-Fi and firewall configuration What Makes This Role Different Genuine opportunity to step into a 3rd line / infrastructure engineering role High level of autonomy and ownership you ll be trusted to deliver outcomes Exposure to projects and modernisation work, not just BAU support Opportunity to mentor and influence the wider IT team Be part of a business investing in technology and change Hours & Location Monday to Friday, 9:00am 5:00pm (with flexibility required) Based in Tiverton (primarily office-based) Flexibility required for occasional out-of-hours work (planned maintenance/upgrades) Occasional travel to other sites (approximately quarterly) Benefits Competitive salary up to £35,000 per annum 25 days holiday per annum, plus bank holidays Company contribution pension Healthcare cashback scheme Discounts with local shops and services Discounts at many major retailers including Argos, Currys, Halfords, Tesco, Sainsburys and Morrisons to name but a few Free on-site parking Career progression opportunities Continued professional learning and development Recommend a friend scheme Death in service after qualifying period Mental health support Financial wellness support Long service awards Seasonal events organised by HepcoMotion s social committee If you re looking for a role where you can take ownership, develop your technical skills, and be part of a forward-thinking IT team - we d love to hear from you. Click to Apply
EUC & Network Engineer Edinburgh - on site working Head Resourcing is pleased to be partnering once again with our excellent Edinburgh based client as they look to recruit an EUC & Network Engineer. Our client is a well-established business with global operations producing a wide range of high-quality products. This role will suit a proactive engineer with a keen eye for detail who has strong experience across the Microsoft stack as well as a background in Networking. In this role you will be heavily involved in the delivery of complex technical projects with a heavy focus on networking and security. You will be comfortable in an environment where nearly all our clients' systems will be replaced, and you'll be able to connect the dots as new systems come online. What you'll be doing: Manage and secure cloud environments (Azure & Microsoft 365), including configuration policies, identity (Entra ID), and compliance. Maintain and troubleshoot network infrastructure (LAN/WAN, VPNs, DNS, DHCP, firewalls) to ensure reliable connectivity. Oversee device management and endpoint security using tools like Intune and Defender, including patching and policy enforcement. Provide advanced (2nd/3rd line) support, performing root cause analysis and automating tasks with scripting (e.g., PowerShell). Act as a technical lead and SME, supporting global infrastructure deployments and mentoring service desk teams. Key Skills: Strong expertise in Microsoft technologies, including Windows OS, Active Directory, Microsoft 365, and Azure. Solid networking knowledge covering TCP/IP, routing, switching, firewalls, VPNs, and Cisco Meraki environments. Proficient with tools such as Microsoft Intune (MDM) and ticketing systems like Fresh Service. Relevant certifications and security expertise, including Azure Administrator, ITIL, and Microsoft 365 security platforms are desired. If this sounds of interest please apply, or send your CV to
Apr 09, 2026
Full time
EUC & Network Engineer Edinburgh - on site working Head Resourcing is pleased to be partnering once again with our excellent Edinburgh based client as they look to recruit an EUC & Network Engineer. Our client is a well-established business with global operations producing a wide range of high-quality products. This role will suit a proactive engineer with a keen eye for detail who has strong experience across the Microsoft stack as well as a background in Networking. In this role you will be heavily involved in the delivery of complex technical projects with a heavy focus on networking and security. You will be comfortable in an environment where nearly all our clients' systems will be replaced, and you'll be able to connect the dots as new systems come online. What you'll be doing: Manage and secure cloud environments (Azure & Microsoft 365), including configuration policies, identity (Entra ID), and compliance. Maintain and troubleshoot network infrastructure (LAN/WAN, VPNs, DNS, DHCP, firewalls) to ensure reliable connectivity. Oversee device management and endpoint security using tools like Intune and Defender, including patching and policy enforcement. Provide advanced (2nd/3rd line) support, performing root cause analysis and automating tasks with scripting (e.g., PowerShell). Act as a technical lead and SME, supporting global infrastructure deployments and mentoring service desk teams. Key Skills: Strong expertise in Microsoft technologies, including Windows OS, Active Directory, Microsoft 365, and Azure. Solid networking knowledge covering TCP/IP, routing, switching, firewalls, VPNs, and Cisco Meraki environments. Proficient with tools such as Microsoft Intune (MDM) and ticketing systems like Fresh Service. Relevant certifications and security expertise, including Azure Administrator, ITIL, and Microsoft 365 security platforms are desired. If this sounds of interest please apply, or send your CV to
CBSbutler Holdings Limited trading as CBSbutler
Yeovil, Somerset
Desktop Engineer +4 months + +SC cleared role +Inside IR35 + 250 - 300 a day +on site in Yeovil Skills: +2nd line support experience +Previous PC Build or Deskside experience with Windows 11 +SC clearance Day-to-day activities will include resolving a wide variety of desktop software and hardware incidents and service requests, whilst minimising disruption and providing first-class customer service. Primary role requirements: Responsible for maintaining and promoting highest level of service to the client. Adhering to technical standards, service delivery processes and ensuring service delivery is both cost effective and efficient Provide 1 st and 2nd Line support for Incidents and Catalog requests Desktop / Laptop / VDI - build, configuration, and deployment to end users PABX administration and support. Supporting Win11 issues, Hardware, Testing capability Assist with software installation / deployment Software and hardware troubleshooting Work within challenging SLA's and follow escalation paths to the leadership team and product specialists and 3rd parties promptly when require Smartphone support (InTune) Local network cable patching Assisting with customer projects on ad-hoc basis Create and update procedural documentation Skills and experience required: We are looking for a self-motivated team player with good technical and interpersonal skills. You will be able to multi-task and enjoy working under pressure with tight deliverables. You will take pride in the quality of your work and enjoy being part of a highly motivated team being able to learn new technology and skills. Previous PC Build or Deskside experience with Windows 11 MS Excel experience Awareness of GDPR guidelines on personal data handling. You will need to have an eye for accuracy and be able to follow required governance processes. If you'd like to discuss this Destop Engineer role in more detail, please send your updated CV to (url removed) and I will get in touch.
Oct 09, 2025
Contractor
Desktop Engineer +4 months + +SC cleared role +Inside IR35 + 250 - 300 a day +on site in Yeovil Skills: +2nd line support experience +Previous PC Build or Deskside experience with Windows 11 +SC clearance Day-to-day activities will include resolving a wide variety of desktop software and hardware incidents and service requests, whilst minimising disruption and providing first-class customer service. Primary role requirements: Responsible for maintaining and promoting highest level of service to the client. Adhering to technical standards, service delivery processes and ensuring service delivery is both cost effective and efficient Provide 1 st and 2nd Line support for Incidents and Catalog requests Desktop / Laptop / VDI - build, configuration, and deployment to end users PABX administration and support. Supporting Win11 issues, Hardware, Testing capability Assist with software installation / deployment Software and hardware troubleshooting Work within challenging SLA's and follow escalation paths to the leadership team and product specialists and 3rd parties promptly when require Smartphone support (InTune) Local network cable patching Assisting with customer projects on ad-hoc basis Create and update procedural documentation Skills and experience required: We are looking for a self-motivated team player with good technical and interpersonal skills. You will be able to multi-task and enjoy working under pressure with tight deliverables. You will take pride in the quality of your work and enjoy being part of a highly motivated team being able to learn new technology and skills. Previous PC Build or Deskside experience with Windows 11 MS Excel experience Awareness of GDPR guidelines on personal data handling. You will need to have an eye for accuracy and be able to follow required governance processes. If you'd like to discuss this Destop Engineer role in more detail, please send your updated CV to (url removed) and I will get in touch.
EAC Consulting Group
Milton Keynes, Buckinghamshire
EAC are representing a leading IT communications company headquartered in Milton Keynes. With a commitment to delivering exceptional IT and communication services, my Client are looking for a skilled IT Helpdesk Engineer to join the team and contribute to their continued success. On offer for IT Technician: Salary £30,000 Monday - Friday 9:00am-5:30pm Opportunity to work in a growing and innovative IT communications environment. Collaborative and supportive Culture Professional development opportunities and IT certifications support. Company- Sponsored social events and outings Near Central Milton Keynes location with easy access to transport links. Duties for Helpdesk IT Technician: Provide 1st & 2nd line support for IT-related issues Confident to go and meet Clients and resolve more challenging IT issues Troubleshoot and resolve hardware, software, and network problems. Escalate complex issues when necessary to 3rd Line necessary Maintain and update IT documentation and system logs. Assist with IT projects and the implementation of new IT solutions. Ensure security protocols are followed. Conduct regular system backups and perform data recovery if needed. Provide user training and create user guides to reduce the number of support requests. Ideal Helpdesk Technician: Must have a full UK Driving License 3 years experience in a 1st & 2nd Line Support role An organised and motivated individual
Oct 08, 2025
Full time
EAC are representing a leading IT communications company headquartered in Milton Keynes. With a commitment to delivering exceptional IT and communication services, my Client are looking for a skilled IT Helpdesk Engineer to join the team and contribute to their continued success. On offer for IT Technician: Salary £30,000 Monday - Friday 9:00am-5:30pm Opportunity to work in a growing and innovative IT communications environment. Collaborative and supportive Culture Professional development opportunities and IT certifications support. Company- Sponsored social events and outings Near Central Milton Keynes location with easy access to transport links. Duties for Helpdesk IT Technician: Provide 1st & 2nd line support for IT-related issues Confident to go and meet Clients and resolve more challenging IT issues Troubleshoot and resolve hardware, software, and network problems. Escalate complex issues when necessary to 3rd Line necessary Maintain and update IT documentation and system logs. Assist with IT projects and the implementation of new IT solutions. Ensure security protocols are followed. Conduct regular system backups and perform data recovery if needed. Provide user training and create user guides to reduce the number of support requests. Ideal Helpdesk Technician: Must have a full UK Driving License 3 years experience in a 1st & 2nd Line Support role An organised and motivated individual
Hays Specialist Recruitment
Cookstown, County Tyrone
Job Title: Business Systems Engineer - ERP & CRM Location: Northern Ireland (Hybrid: Cookstown & Monkstown) Employment Type: Full-Time, Permanent Sector: Technology & Analytics/IT Support/Business Systems Salary: Competitive + Benefits Key Responsibilities: Provide 2nd and 3rd line support for ERP and CRM systems. Develop and implement technical solutions including data migration, permission sets, custom objects, reports, and analytics. Collaborate with internal teams and external contractors to deliver roadmap projects. Create and maintain system documentation and user training materials. Support business improvement initiatives and mentor support staff. Participate in change management and system life cycle activities. Occasionally provide out-of-hours support. Essential Skills & Experience: Degree in Computing or 2+ years of relevant experience. Strong SQL and database management skills. Advanced Excel proficiency. Experience with Power BI or similar BI tools. Excellent problem-solving and communication skills. Ability to work independently and as part of a team. Desirable: Experience with large datasets and data modelling. Familiarity with Crystal Reports, PLSQL, and ITIL practices. Clean driving licence and willingness to travel occasionally. Benefits: Hybrid working model (3 days onsite). Opportunity to work on global projects. Career development and training support. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Oct 08, 2025
Full time
Job Title: Business Systems Engineer - ERP & CRM Location: Northern Ireland (Hybrid: Cookstown & Monkstown) Employment Type: Full-Time, Permanent Sector: Technology & Analytics/IT Support/Business Systems Salary: Competitive + Benefits Key Responsibilities: Provide 2nd and 3rd line support for ERP and CRM systems. Develop and implement technical solutions including data migration, permission sets, custom objects, reports, and analytics. Collaborate with internal teams and external contractors to deliver roadmap projects. Create and maintain system documentation and user training materials. Support business improvement initiatives and mentor support staff. Participate in change management and system life cycle activities. Occasionally provide out-of-hours support. Essential Skills & Experience: Degree in Computing or 2+ years of relevant experience. Strong SQL and database management skills. Advanced Excel proficiency. Experience with Power BI or similar BI tools. Excellent problem-solving and communication skills. Ability to work independently and as part of a team. Desirable: Experience with large datasets and data modelling. Familiarity with Crystal Reports, PLSQL, and ITIL practices. Clean driving licence and willingness to travel occasionally. Benefits: Hybrid working model (3 days onsite). Opportunity to work on global projects. Career development and training support. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Windows Endpoint Engineer (SOE SME) Salary: £50,000-£60,000 Contract: 12-month FTC (Extensions likely) Location: Fully Remote (occasional UK travel) Clearance: UK Security Clearance (SC) Essential Why This Role Stands Out Shape and optimise a large-scale Windows 10/11 estate in a high-profile enterprise environment. Work with cutting-edge deployment technologies (SCCM, MDT, PowerShell, WaaS). Remote-first flexibility with occasional team meet-ups. Long-term stability - 12-month FTC with strong likelihood of extension. The Role We're looking for a Windows Endpoint Engineer to act as an SOE Subject Matter Expert (SME), supporting the planning, upgrades, and optimisation of the Windows operating system environment. You'll collaborate with deployment teams, service operations, and enterprise architects to ensure a secure, scalable, and compliant desktop infrastructure. Key Responsibilities Lead annual Windows 10 OS feature/version upgrades. Implement and support WaaS (Windows-as-a-Service). Create MDT images, manage driver and MS patch updates. Package and deploy applications via SCCM. Investigate GPO changes and update AD group policies. Support auto-enrolment and compliance policies. Oversee enterprise provisioning, lifecycle, and asset management. Provide 2nd/3rd line incident resolution. Raise changes and participate in CAB meetings. Collaborate with deployment specialists to drive continual improvement. What We're Looking For Strong knowledge of Windows 10/11 builds and features. Expertise in SCCM, MDT, Windows Imaging, and PowerShell. Proven track record in managing enterprise desktop environments. Experience in lifecycle management, change control, and compliance. Excellent collaboration skills across multi-team environments. If your hold this sounds like you, and you hold SC Clearance than apply today and one of our team will be in touch with you to discuss the opportunity in more detail.
Oct 07, 2025
Full time
Windows Endpoint Engineer (SOE SME) Salary: £50,000-£60,000 Contract: 12-month FTC (Extensions likely) Location: Fully Remote (occasional UK travel) Clearance: UK Security Clearance (SC) Essential Why This Role Stands Out Shape and optimise a large-scale Windows 10/11 estate in a high-profile enterprise environment. Work with cutting-edge deployment technologies (SCCM, MDT, PowerShell, WaaS). Remote-first flexibility with occasional team meet-ups. Long-term stability - 12-month FTC with strong likelihood of extension. The Role We're looking for a Windows Endpoint Engineer to act as an SOE Subject Matter Expert (SME), supporting the planning, upgrades, and optimisation of the Windows operating system environment. You'll collaborate with deployment teams, service operations, and enterprise architects to ensure a secure, scalable, and compliant desktop infrastructure. Key Responsibilities Lead annual Windows 10 OS feature/version upgrades. Implement and support WaaS (Windows-as-a-Service). Create MDT images, manage driver and MS patch updates. Package and deploy applications via SCCM. Investigate GPO changes and update AD group policies. Support auto-enrolment and compliance policies. Oversee enterprise provisioning, lifecycle, and asset management. Provide 2nd/3rd line incident resolution. Raise changes and participate in CAB meetings. Collaborate with deployment specialists to drive continual improvement. What We're Looking For Strong knowledge of Windows 10/11 builds and features. Expertise in SCCM, MDT, Windows Imaging, and PowerShell. Proven track record in managing enterprise desktop environments. Experience in lifecycle management, change control, and compliance. Excellent collaboration skills across multi-team environments. If your hold this sounds like you, and you hold SC Clearance than apply today and one of our team will be in touch with you to discuss the opportunity in more detail.
Job Title: 2nd Line IT Support Engineer (MSP)Location: West SussexSalary: Up to £35,000 (DOE) Are you an experienced 2nd Line IT Support Engineer looking for your next career move? Do you enjoy solving technical problems, supporting users, and working with a variety of IT systems and technologies? If so, this could be the ideal opportunity for you. About the Role We're seeking a Second Line IT Support Engineer to join our growing technical support team in West Sussex. You'll provide hands-on support for a wide range of users, resolving complex issues escalated from 1st line, and working across desktops, servers, networks, and cloud environments. This role is perfect for someone who thrives on variety and enjoys working in a fast-paced environment where no two days are the same. Key Responsibilities Provide 2nd line technical support to end-users (onsite and remote) Troubleshoot and resolve incidents related to desktops, servers, networking, and cloud services Escalate complex issues to 3rd line / specialist teams where appropriate Configure and install hardware, software, and peripherals Manage user accounts, permissions, and access in Active Directory / Microsoft 365 Support and maintain network infrastructure (switches, firewalls, VPNs, Wi-Fi) Document support work, solutions, and processes clearly Assist with IT projects and system upgrades as required Skills and Experience Required 2+ years of experience in an IT support role (ideally 2nd line or service desk) Solid knowledge of Windows 10/11, Microsoft 365, and Active Directory Experience supporting networks and basic understanding of switches, firewalls, and VPNs Familiarity with cloud technologies (Microsoft 365, Azure) Strong troubleshooting skills and ability to work methodically under pressure Excellent communication and customer service skills Full UK driving licence (occasional travel to client sites may be required) If you are a motivated IT Support Engineer looking to take the next step in your career, we'd love to hear from you. Apply now with an up-to-date CV to be considered.
Oct 07, 2025
Full time
Job Title: 2nd Line IT Support Engineer (MSP)Location: West SussexSalary: Up to £35,000 (DOE) Are you an experienced 2nd Line IT Support Engineer looking for your next career move? Do you enjoy solving technical problems, supporting users, and working with a variety of IT systems and technologies? If so, this could be the ideal opportunity for you. About the Role We're seeking a Second Line IT Support Engineer to join our growing technical support team in West Sussex. You'll provide hands-on support for a wide range of users, resolving complex issues escalated from 1st line, and working across desktops, servers, networks, and cloud environments. This role is perfect for someone who thrives on variety and enjoys working in a fast-paced environment where no two days are the same. Key Responsibilities Provide 2nd line technical support to end-users (onsite and remote) Troubleshoot and resolve incidents related to desktops, servers, networking, and cloud services Escalate complex issues to 3rd line / specialist teams where appropriate Configure and install hardware, software, and peripherals Manage user accounts, permissions, and access in Active Directory / Microsoft 365 Support and maintain network infrastructure (switches, firewalls, VPNs, Wi-Fi) Document support work, solutions, and processes clearly Assist with IT projects and system upgrades as required Skills and Experience Required 2+ years of experience in an IT support role (ideally 2nd line or service desk) Solid knowledge of Windows 10/11, Microsoft 365, and Active Directory Experience supporting networks and basic understanding of switches, firewalls, and VPNs Familiarity with cloud technologies (Microsoft 365, Azure) Strong troubleshooting skills and ability to work methodically under pressure Excellent communication and customer service skills Full UK driving licence (occasional travel to client sites may be required) If you are a motivated IT Support Engineer looking to take the next step in your career, we'd love to hear from you. Apply now with an up-to-date CV to be considered.
Are you a 3rd Line End User Computing, Windows 11 Desktop Engineer, with current SC clearance? Our client is a specialist End User Compute (EUC) IT services provider, modernising secure digital workplaces for high-profile UK Central Government departments. In this role you will be part of a team of specialist Senior Windows End User Computing Engineers, delivering 3rd line support for Windows 11 environments, leading on OS updates, software deployments, security updates, and tooling optimisation Core responsibilities include: SME for Windows desktop environments, providing expert 3rd line and escalation support. Lead on OS patching, security updates, and software deployments using SCCM, Intune and/or Workspace ONE. Contribute to major projects (UEM deployments, cyber security integrations, and hardware refreshes). Collaboration with Service Desk and 2nd line teams, ensuring effective knowledge transfer. Identify service gaps, automate processes, and improve tooling for scalability, compliance, and user experience. Apply Zero Trust principles in all engineering activity, ensuring compliance with SC-cleared standards and ISO/IEC 27001. Skills sought with Advanced Windows 10 and 11 in enterprise scale environments. SCCM, Microsoft Intune or Omnissa Workspace ONE. PowerShell Scripting for automation and secure administration. Strong background in Microsoft enterprise products and endpoint security. Demonstrable experience leading enterprise-scale projects (migrations, UEM deployments, hardware refreshes). Ability to troubleshoot and resolve complex technical issues independently. Please note it is essential that you have current SC clearance. Apply now to progress!
Oct 07, 2025
Contractor
Are you a 3rd Line End User Computing, Windows 11 Desktop Engineer, with current SC clearance? Our client is a specialist End User Compute (EUC) IT services provider, modernising secure digital workplaces for high-profile UK Central Government departments. In this role you will be part of a team of specialist Senior Windows End User Computing Engineers, delivering 3rd line support for Windows 11 environments, leading on OS updates, software deployments, security updates, and tooling optimisation Core responsibilities include: SME for Windows desktop environments, providing expert 3rd line and escalation support. Lead on OS patching, security updates, and software deployments using SCCM, Intune and/or Workspace ONE. Contribute to major projects (UEM deployments, cyber security integrations, and hardware refreshes). Collaboration with Service Desk and 2nd line teams, ensuring effective knowledge transfer. Identify service gaps, automate processes, and improve tooling for scalability, compliance, and user experience. Apply Zero Trust principles in all engineering activity, ensuring compliance with SC-cleared standards and ISO/IEC 27001. Skills sought with Advanced Windows 10 and 11 in enterprise scale environments. SCCM, Microsoft Intune or Omnissa Workspace ONE. PowerShell Scripting for automation and secure administration. Strong background in Microsoft enterprise products and endpoint security. Demonstrable experience leading enterprise-scale projects (migrations, UEM deployments, hardware refreshes). Ability to troubleshoot and resolve complex technical issues independently. Please note it is essential that you have current SC clearance. Apply now to progress!
Are you ready to take your career to the next level with an exciting opportunity in the automotive industry? This company is seeking a talented and motivated IFS Analyst to join its dynamic IT team. With a competitive salary of up to £50,000, this role offers the chance to contribute to innovative projects, collaborate across departments, and play a key role in advancing the company's ERP platform. If you're looking for a position where your skills will be valued and your career can thrive, this could be the perfect match for you. What You Will Do: - Translate business requirements into effective IFS functional solutions that align with both immediate needs and long-term goals. - Analyse IFS modules to optimise business processes, ensuring best practices are followed. - Analyse current business practices to identify opportunities for improvement and propose efficient solutions using IFS functionality. - Support the implementation of new IFS releases, service updates, and customisations, including regression and user acceptance testing. - Provide 2nd and 3rd line support for the IFS system and connected business applications, troubleshooting issues and delivering resolutions. - Plan and execute data migration activities, ensuring data integrity and accuracy while adapting processes as the business evolves. What You Will Bring: - Minimum of 2+ years of hands-on experience as a Functional expert in IFS, preferably in Cloud or Aurena. - Solid understanding of core IFS modules and a willingness to develop expertise further. - Demonstrable ability to translate business requirements into practical and efficient IFS solutions. - Experience in data migration and management using IFS and external data sources. - Exceptional communication skills and a proven ability to collaborate with stakeholders and work effectively within a team structure. As an IFS Analyst, you'll be instrumental in driving improvements and efficiencies across the business while contributing to the development of the ERP platform. This company is renowned for its innovative approach and commitment to excellence, making this role an exciting opportunity for someone passionate about technology and process optimisation. Location: This role is based on-site, offering a collaborative environment and access to state-of-the-art facilities. Interested?: If you're ready to make a real impact and grow your career as an IFS Analyst, don't wait! Apply today and take the first step towards an exciting new chapter in your professional journey. Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency. In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included.
Oct 07, 2025
Full time
Are you ready to take your career to the next level with an exciting opportunity in the automotive industry? This company is seeking a talented and motivated IFS Analyst to join its dynamic IT team. With a competitive salary of up to £50,000, this role offers the chance to contribute to innovative projects, collaborate across departments, and play a key role in advancing the company's ERP platform. If you're looking for a position where your skills will be valued and your career can thrive, this could be the perfect match for you. What You Will Do: - Translate business requirements into effective IFS functional solutions that align with both immediate needs and long-term goals. - Analyse IFS modules to optimise business processes, ensuring best practices are followed. - Analyse current business practices to identify opportunities for improvement and propose efficient solutions using IFS functionality. - Support the implementation of new IFS releases, service updates, and customisations, including regression and user acceptance testing. - Provide 2nd and 3rd line support for the IFS system and connected business applications, troubleshooting issues and delivering resolutions. - Plan and execute data migration activities, ensuring data integrity and accuracy while adapting processes as the business evolves. What You Will Bring: - Minimum of 2+ years of hands-on experience as a Functional expert in IFS, preferably in Cloud or Aurena. - Solid understanding of core IFS modules and a willingness to develop expertise further. - Demonstrable ability to translate business requirements into practical and efficient IFS solutions. - Experience in data migration and management using IFS and external data sources. - Exceptional communication skills and a proven ability to collaborate with stakeholders and work effectively within a team structure. As an IFS Analyst, you'll be instrumental in driving improvements and efficiencies across the business while contributing to the development of the ERP platform. This company is renowned for its innovative approach and commitment to excellence, making this role an exciting opportunity for someone passionate about technology and process optimisation. Location: This role is based on-site, offering a collaborative environment and access to state-of-the-art facilities. Interested?: If you're ready to make a real impact and grow your career as an IFS Analyst, don't wait! Apply today and take the first step towards an exciting new chapter in your professional journey. Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency. In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included.
Infrastructure Analyst Location: Aberdeen, Scotland Our client are on the lookout for a strong 2nd Line Engineer keen to move in to Infrastructure or Infrastructure Analyst ready for their next move. This is a great opportunity to join a forward-thinking professional services firm, where you'll play a key role in supporting business-critical systems and driving IT improvements. You'll get to work with a wide range of technologies, from Citrix and Visualfiles to cloud, storage, and backup solutions, while contributing to exciting infrastructure projects that shape the future of the firm's IT environment. What You'll Be Doing Acting as a trusted point of contact, delivering excellent customer service across the business. Supporting and maintaining Citrix environments, Visualfiles, storage, and backup solutions. Providing 2nd/3rd line support for infrastructure-related incidents and requests. Monitoring and managing servers, storage, and networks across multiple office locations. Ensuring backup, recovery, and security measures are in place to meet compliance standards (GDPR, ISO 27001). Getting involved in infrastructure projects, upgrades, and system improvements. What We're Looking For Solid knowledge of Windows Server, Active Directory, Group Policy, networking. Strong hands-on experience with Citrix Virtual Apps/Desktops. Background in Visualfiles administration/support. Experience with storage (SAN), backup tools (Veeam, Commvault), and virtualisation (VMware/Hyper-V). Previous experience working in a professional services or legal environment. Strong communicator, problem solver, and team player. Full, clean UK driver's licence. Nice to Have Certifications such as Citrix Certified Associate or Microsoft Certified: Azure Administrator . Knowledge of Microsoft Azure or other cloud platforms. Familiarity with ITIL practices and service management tools. Exposure to other case management/legal applications (e.g., SOS). Why Apply? Chance to work on both day-to-day support and strategic IT projects . Wide technical exposure in a professional, supportive environment. Real opportunity to influence the IT roadmap and contribute to long-term business goals. We are looking to arrange interviews for as soon as possible, so if this role is of interest please apply ASAP!
Oct 07, 2025
Full time
Infrastructure Analyst Location: Aberdeen, Scotland Our client are on the lookout for a strong 2nd Line Engineer keen to move in to Infrastructure or Infrastructure Analyst ready for their next move. This is a great opportunity to join a forward-thinking professional services firm, where you'll play a key role in supporting business-critical systems and driving IT improvements. You'll get to work with a wide range of technologies, from Citrix and Visualfiles to cloud, storage, and backup solutions, while contributing to exciting infrastructure projects that shape the future of the firm's IT environment. What You'll Be Doing Acting as a trusted point of contact, delivering excellent customer service across the business. Supporting and maintaining Citrix environments, Visualfiles, storage, and backup solutions. Providing 2nd/3rd line support for infrastructure-related incidents and requests. Monitoring and managing servers, storage, and networks across multiple office locations. Ensuring backup, recovery, and security measures are in place to meet compliance standards (GDPR, ISO 27001). Getting involved in infrastructure projects, upgrades, and system improvements. What We're Looking For Solid knowledge of Windows Server, Active Directory, Group Policy, networking. Strong hands-on experience with Citrix Virtual Apps/Desktops. Background in Visualfiles administration/support. Experience with storage (SAN), backup tools (Veeam, Commvault), and virtualisation (VMware/Hyper-V). Previous experience working in a professional services or legal environment. Strong communicator, problem solver, and team player. Full, clean UK driver's licence. Nice to Have Certifications such as Citrix Certified Associate or Microsoft Certified: Azure Administrator . Knowledge of Microsoft Azure or other cloud platforms. Familiarity with ITIL practices and service management tools. Exposure to other case management/legal applications (e.g., SOS). Why Apply? Chance to work on both day-to-day support and strategic IT projects . Wide technical exposure in a professional, supportive environment. Real opportunity to influence the IT roadmap and contribute to long-term business goals. We are looking to arrange interviews for as soon as possible, so if this role is of interest please apply ASAP!
CBSbutler Holdings Limited trading as CBSbutler
Basingstoke, Hampshire
IT Company is hiring for a 3rd Line Cloud Network Engineer to join their team in Basingstoke. This is an on-site role, 5 days per week. This role is central to ensuring the smooth operation of their cloud and network infrastructure, providing hands-on support and expertise across incident management, change management, and system monitoring. The salary ranges between 48K - 55K + 10% DV Bonus. For this role, you will need to ideally hold SC Clearance and be eligible for DV Clearance You will play a key role in supporting both physical and virtual network solutions, collaborating with engineering and design teams. Responsibilities: - Responding to escalations from 2nd Line daily checks using ITSM tooling. - Managing PKI certificates for networking devices (physical and virtual). - Distributing software, firmware, and security updates for network devices. - Supporting and collaborating with design and engineering teams. - Maintaining and supporting virtual and physical network solutions, providing timely u updates to the Operations Lead. - Carrying out readiness assessments for new releases entering service from the Engineering Team. - Producing and maintaining documentation such as work instructions and patching schedules. Key Skills and Experience: - Cloud Administration (e.g. Broadcom NSX-T). - Firewall Management (e.g. Cisco Firepower Management Centre). - Network Devices (Cisco IOS, NXOS, FXOS; Juniper Devices & JUNOS). - Network Authentication (e.g. Cisco ISE). - Event Management Tooling (e.g. SolarWinds). - ITSM Tooling & Processes. - Cloud Administration (e.g. Broadcom vCenter - user experience rather than administration). Please apply for immediate interview! CBSbutler is operating and advertising as an Employment Agency for permanent positions and as an Employment Business for interim / contract / temporary positions. CBSbutler is an Equal Opportunities employer and we encourage applicants from all backgrounds.
Oct 07, 2025
Full time
IT Company is hiring for a 3rd Line Cloud Network Engineer to join their team in Basingstoke. This is an on-site role, 5 days per week. This role is central to ensuring the smooth operation of their cloud and network infrastructure, providing hands-on support and expertise across incident management, change management, and system monitoring. The salary ranges between 48K - 55K + 10% DV Bonus. For this role, you will need to ideally hold SC Clearance and be eligible for DV Clearance You will play a key role in supporting both physical and virtual network solutions, collaborating with engineering and design teams. Responsibilities: - Responding to escalations from 2nd Line daily checks using ITSM tooling. - Managing PKI certificates for networking devices (physical and virtual). - Distributing software, firmware, and security updates for network devices. - Supporting and collaborating with design and engineering teams. - Maintaining and supporting virtual and physical network solutions, providing timely u updates to the Operations Lead. - Carrying out readiness assessments for new releases entering service from the Engineering Team. - Producing and maintaining documentation such as work instructions and patching schedules. Key Skills and Experience: - Cloud Administration (e.g. Broadcom NSX-T). - Firewall Management (e.g. Cisco Firepower Management Centre). - Network Devices (Cisco IOS, NXOS, FXOS; Juniper Devices & JUNOS). - Network Authentication (e.g. Cisco ISE). - Event Management Tooling (e.g. SolarWinds). - ITSM Tooling & Processes. - Cloud Administration (e.g. Broadcom vCenter - user experience rather than administration). Please apply for immediate interview! CBSbutler is operating and advertising as an Employment Agency for permanent positions and as an Employment Business for interim / contract / temporary positions. CBSbutler is an Equal Opportunities employer and we encourage applicants from all backgrounds.
