General Manager, Restaurant/Bar London SW16 Package c£49,000 p.a. (Base Salary c£45K plus £4k bonus paid £1k per quarter, after probation, based on meeting realistic KPIs) Hours 40-45 per week. You will build your own schedule based on business needs but trading hours are 11am to 10pm Tuesday to Thursday, 11am to 11pm Friday and Saturday and 11am to 8pm Sunday. Monday closed. We are looking for an experience General Manager to lead the transition of this restaurant venue to a more refined, produce led neighbourhood restaurant and bar (Gastropub style). The GM will set standards both front of house and back of house, it is not just about running shifts and hitting numbers it is about leading by example with customers and operations. The GM will take ownership of the site whilst going through its relaunch and therefore will be key to shaping the restaurant, atmosphere, and standards on a day-to-day basis, from the guest experience to the team culture and the product on the floor. You'll work closely with ownership through the transition and have real influence over how the site develops. Longer term, this site is intended to become a benchmark within the group - particularly for training and development. We're not looking for someone who just wants to run a venue. We're looking for someone who cares about doing it properly - for the guest, the team and the business. You'll have strong central support on finance and structure. Your job is to make sure an exceptional customer experience for every guest. We are looking for a GM from a strong restaurant/bar or gastro pub background who : Understands the difference between good and genuinely great. Cares about the guest experience and the small details that make it Is present on the floor and lead from the front Can build teams that take pride in what they do Has a good eye for food, drink and environment Is commercially aware, but not driven purely by the numbers Responsibilities for General Manager, SW16 Financials Complete P&L Ownership Total accountability for revenue, margin, labour, and EBITDA. Weekly forecasting and commercial planning. Labour modelling aligned to late-night trading. Cost control and supplier management. Profit improvement initiatives. Delivering budget and stretch targets. You are responsible for the numbers. Operations Full control of front-of-house, bar and kitchen teams. Enforcing standards and discipline. Maintaining energy and quality during peak trading. Immediate correction of operational failures. The venue runs to your standards. Kitchen Oversight Direct management of Head Chef. Delivering food GP targets. Kitchen labour and cost control. Consistency, hygiene and execution standards. The kitchen is part of your P&L. Compliance & Licensing Full responsibility for licensing compliance. Health & Safety ownership. Incident management. Local authority relationships. Zero tolerance for avoidable risk. You protect the licence. Leadership & Talent Development Recruit, train and retain strong managers. Set clear KPIs and accountability. Develop future leaders. Address underperformance decisively. Create a disciplined, professional culture. You build the team. You set the tone. Requirements for General Manager, SW16 Previous restaurant/bar or Gastropub management experience. A strong understanding of the London hospitality scene Solid product knowledge across food and drink (WSET is a plus, not essential) Is confident with new openings / rebrands and setting trends Has solid product knowledge across food and drink (WSET a plus, but not essential. This is a leadership position with full accountability. If you are ready to take complete control of an exciting new Restaurant/Bar (Gastropub) and drive measurable impact, this role is designed for you.
Apr 24, 2026
Full time
General Manager, Restaurant/Bar London SW16 Package c£49,000 p.a. (Base Salary c£45K plus £4k bonus paid £1k per quarter, after probation, based on meeting realistic KPIs) Hours 40-45 per week. You will build your own schedule based on business needs but trading hours are 11am to 10pm Tuesday to Thursday, 11am to 11pm Friday and Saturday and 11am to 8pm Sunday. Monday closed. We are looking for an experience General Manager to lead the transition of this restaurant venue to a more refined, produce led neighbourhood restaurant and bar (Gastropub style). The GM will set standards both front of house and back of house, it is not just about running shifts and hitting numbers it is about leading by example with customers and operations. The GM will take ownership of the site whilst going through its relaunch and therefore will be key to shaping the restaurant, atmosphere, and standards on a day-to-day basis, from the guest experience to the team culture and the product on the floor. You'll work closely with ownership through the transition and have real influence over how the site develops. Longer term, this site is intended to become a benchmark within the group - particularly for training and development. We're not looking for someone who just wants to run a venue. We're looking for someone who cares about doing it properly - for the guest, the team and the business. You'll have strong central support on finance and structure. Your job is to make sure an exceptional customer experience for every guest. We are looking for a GM from a strong restaurant/bar or gastro pub background who : Understands the difference between good and genuinely great. Cares about the guest experience and the small details that make it Is present on the floor and lead from the front Can build teams that take pride in what they do Has a good eye for food, drink and environment Is commercially aware, but not driven purely by the numbers Responsibilities for General Manager, SW16 Financials Complete P&L Ownership Total accountability for revenue, margin, labour, and EBITDA. Weekly forecasting and commercial planning. Labour modelling aligned to late-night trading. Cost control and supplier management. Profit improvement initiatives. Delivering budget and stretch targets. You are responsible for the numbers. Operations Full control of front-of-house, bar and kitchen teams. Enforcing standards and discipline. Maintaining energy and quality during peak trading. Immediate correction of operational failures. The venue runs to your standards. Kitchen Oversight Direct management of Head Chef. Delivering food GP targets. Kitchen labour and cost control. Consistency, hygiene and execution standards. The kitchen is part of your P&L. Compliance & Licensing Full responsibility for licensing compliance. Health & Safety ownership. Incident management. Local authority relationships. Zero tolerance for avoidable risk. You protect the licence. Leadership & Talent Development Recruit, train and retain strong managers. Set clear KPIs and accountability. Develop future leaders. Address underperformance decisively. Create a disciplined, professional culture. You build the team. You set the tone. Requirements for General Manager, SW16 Previous restaurant/bar or Gastropub management experience. A strong understanding of the London hospitality scene Solid product knowledge across food and drink (WSET is a plus, not essential) Is confident with new openings / rebrands and setting trends Has solid product knowledge across food and drink (WSET a plus, but not essential. This is a leadership position with full accountability. If you are ready to take complete control of an exciting new Restaurant/Bar (Gastropub) and drive measurable impact, this role is designed for you.
A leading gastro pub in Westminster is seeking an exceptional Assistant General Manager to oversee daily operations and elevate guest experiences. The ideal candidate will have proven experience in a high-volume dining environment, exceptional leadership skills, and a passion for customer service. Responsibilities include managing a diverse team, ensuring compliance with health regulations, and driving business growth. This position offers a range of employee benefits, including discounts and career progression opportunities.
Apr 22, 2026
Full time
A leading gastro pub in Westminster is seeking an exceptional Assistant General Manager to oversee daily operations and elevate guest experiences. The ideal candidate will have proven experience in a high-volume dining environment, exceptional leadership skills, and a passion for customer service. Responsibilities include managing a diverse team, ensuring compliance with health regulations, and driving business growth. This position offers a range of employee benefits, including discounts and career progression opportunities.
We're seeking an exceptional Assistant General Manager to join our team at The Hero, to lead the team & elevate the guest experience at one of our flagship gastro pubs-where impeccable service, elevated dining, and timeless hospitality meet. As Assistant General Manager, you'll work side by side with the General Manager to oversee the daily operations of a vibrant, high volume gastro pub. You'll be a natural leader, a confident communicator, and a hands on operator who thrives in a fast paced environment. Benefits 50% off food and drink in our pubs for up to 4 people Every penny of service charge goes to the people who work in our restaurants, including our kitchen team. Access your tips weekly in your digital tip jar. Access to Benefits platform with hundreds of discounts on shopping, gym memberships, holidays, bars and restaurants + More 24/7 Health and wellbeing support, Access support lines anytime for your mental, physical and financial health. Celebrate your 1-year anniversarywith an overnight stay in the Cotswolds,On us! Access to Wage stream, A financial wellbeing platform, helping you manage, save and access up to 50% of your earnings in advance of payday. Earn more with our employee referral scheme. Delicious staff meals on shift. Career progression opportunities, on going training to develop yourself personally and professionally. Responsibilities Oversee daily restaurant operations, ensuring seamless service and efficiency. Recruit, train, and inspire a high performing team to deliver exceptional guest experiences. Maintain the highest standards of quality, hospitality, and compliance with health and safety regulations. Control budgets, manage costs, and work towards meeting revenue targets. Act as a visible leader, building relationships with guests and handling feedback professionally. Work closely with the management team to implement new ideas that enhance the guest experience and drive business growth. Qualifications Proven experience as an AGM, Restaurant Manager or similar Ideally you will have previous experience in fine dining or high end restaurants Strong leadership skills with the ability to motivate, manage and develop a diverse team. Positive and friendly attitude, with a willingness to work collaboratively with the team. Excellent communication and interpersonal skills. Ability to work in a fast paced environment and make decisions under pressure. A passion for delivering exceptional customer service and creating a positive experience for guests. Flexibility to work evenings, weekends, and holidays as needed
Apr 21, 2026
Full time
We're seeking an exceptional Assistant General Manager to join our team at The Hero, to lead the team & elevate the guest experience at one of our flagship gastro pubs-where impeccable service, elevated dining, and timeless hospitality meet. As Assistant General Manager, you'll work side by side with the General Manager to oversee the daily operations of a vibrant, high volume gastro pub. You'll be a natural leader, a confident communicator, and a hands on operator who thrives in a fast paced environment. Benefits 50% off food and drink in our pubs for up to 4 people Every penny of service charge goes to the people who work in our restaurants, including our kitchen team. Access your tips weekly in your digital tip jar. Access to Benefits platform with hundreds of discounts on shopping, gym memberships, holidays, bars and restaurants + More 24/7 Health and wellbeing support, Access support lines anytime for your mental, physical and financial health. Celebrate your 1-year anniversarywith an overnight stay in the Cotswolds,On us! Access to Wage stream, A financial wellbeing platform, helping you manage, save and access up to 50% of your earnings in advance of payday. Earn more with our employee referral scheme. Delicious staff meals on shift. Career progression opportunities, on going training to develop yourself personally and professionally. Responsibilities Oversee daily restaurant operations, ensuring seamless service and efficiency. Recruit, train, and inspire a high performing team to deliver exceptional guest experiences. Maintain the highest standards of quality, hospitality, and compliance with health and safety regulations. Control budgets, manage costs, and work towards meeting revenue targets. Act as a visible leader, building relationships with guests and handling feedback professionally. Work closely with the management team to implement new ideas that enhance the guest experience and drive business growth. Qualifications Proven experience as an AGM, Restaurant Manager or similar Ideally you will have previous experience in fine dining or high end restaurants Strong leadership skills with the ability to motivate, manage and develop a diverse team. Positive and friendly attitude, with a willingness to work collaboratively with the team. Excellent communication and interpersonal skills. Ability to work in a fast paced environment and make decisions under pressure. A passion for delivering exceptional customer service and creating a positive experience for guests. Flexibility to work evenings, weekends, and holidays as needed
We're seeking an exceptional Assistant General Manager to join our team at The Hero, to lead the team & elevate the guest experience at one of our flagship gastro pubs-where impeccable service, elevated dining, and timeless hospitality meet. As Assistant General Manager, you'll work side by side with the General Manager to oversee the daily operations of a vibrant, high volume gastro pub. You'll be a natural leader, a confident communicator, and a hands on operator who thrives in a fast paced environment. Benefits 50% off food and drink in our pubs for up to 4 people Every penny of service charge goes to the people who work in our restaurants, including our kitchen team. Access your tips weekly in your digital tip jar. Access to Benefits platform with hundreds of discounts on shopping, gym memberships, holidays, bars and restaurants + More 24/7 Health and wellbeing support, Access support lines anytime for your mental, physical and financial health. Celebrate your 1-year anniversarywith an overnight stay in the Cotswolds,On us! Access to Wage stream, A financial wellbeing platform, helping you manage, save and access up to 50% of your earnings in advance of payday. Earn more with our employee referral scheme. Delicious staff meals on shift. Career progression opportunities, on going training to develop yourself personally and professionally. Responsibilities Oversee daily restaurant operations, ensuring seamless service and efficiency. Recruit, train, and inspire a high performing team to deliver exceptional guest experiences. Maintain the highest standards of quality, hospitality, and compliance with health and safety regulations. Control budgets, manage costs, and work towards meeting revenue targets. Act as a visible leader, building relationships with guests and handling feedback professionally. Work closely with the management team to implement new ideas that enhance the guest experience and drive business growth. Qualifications Proven experience as an AGM, Restaurant Manager or similar Ideally you will have previous experience in fine dining or high end restaurants Strong leadership skills with the ability to motivate, manage and develop a diverse team. Positive and friendly attitude, with a willingness to work collaboratively with the team. Excellent communication and interpersonal skills. Ability to work in a fast paced environment and make decisions under pressure. A passion for delivering exceptional customer service and creating a positive experience for guests. Flexibility to work evenings, weekends, and holidays as needed
Apr 21, 2026
Full time
We're seeking an exceptional Assistant General Manager to join our team at The Hero, to lead the team & elevate the guest experience at one of our flagship gastro pubs-where impeccable service, elevated dining, and timeless hospitality meet. As Assistant General Manager, you'll work side by side with the General Manager to oversee the daily operations of a vibrant, high volume gastro pub. You'll be a natural leader, a confident communicator, and a hands on operator who thrives in a fast paced environment. Benefits 50% off food and drink in our pubs for up to 4 people Every penny of service charge goes to the people who work in our restaurants, including our kitchen team. Access your tips weekly in your digital tip jar. Access to Benefits platform with hundreds of discounts on shopping, gym memberships, holidays, bars and restaurants + More 24/7 Health and wellbeing support, Access support lines anytime for your mental, physical and financial health. Celebrate your 1-year anniversarywith an overnight stay in the Cotswolds,On us! Access to Wage stream, A financial wellbeing platform, helping you manage, save and access up to 50% of your earnings in advance of payday. Earn more with our employee referral scheme. Delicious staff meals on shift. Career progression opportunities, on going training to develop yourself personally and professionally. Responsibilities Oversee daily restaurant operations, ensuring seamless service and efficiency. Recruit, train, and inspire a high performing team to deliver exceptional guest experiences. Maintain the highest standards of quality, hospitality, and compliance with health and safety regulations. Control budgets, manage costs, and work towards meeting revenue targets. Act as a visible leader, building relationships with guests and handling feedback professionally. Work closely with the management team to implement new ideas that enhance the guest experience and drive business growth. Qualifications Proven experience as an AGM, Restaurant Manager or similar Ideally you will have previous experience in fine dining or high end restaurants Strong leadership skills with the ability to motivate, manage and develop a diverse team. Positive and friendly attitude, with a willingness to work collaboratively with the team. Excellent communication and interpersonal skills. Ability to work in a fast paced environment and make decisions under pressure. A passion for delivering exceptional customer service and creating a positive experience for guests. Flexibility to work evenings, weekends, and holidays as needed
