Are you a champion for customer needs with a passion for delivering exceptional experiences? My Client is seeking a Customer Experience Manager for a 6-month fixed term contract. In this pivotal role, you'll work across multiple departments to ensure the entire organisation is aligned with the expectations and ambitions. This is an opportunity to shape how a growing business listens to, supports, and delivers for its community. Your Role You will play a central role in operationalising customer experience strategy within the Customer Operations team. You'll collaborate with stakeholders across marketing, technology, operations, support, and more to embed a customer-first approach into every corner of the business. From analysing feedback and data to shaping onboarding journeys and monitoring satisfaction metrics, you'll act as the voice of the customer, ensuring their perspectives drive action, innovation, and continuous improvement. About You You bring both strategic thinking and hands on execution to the table. With a background in customer experience or a related discipline, you understand how to turn insights into impactful improvements. You're naturally collaborative, data driven, and unafraid to challenge the status quo when it comes to customer needs. Your communication skills, problem solving mindset, and ability to work across functions make you a powerful advocate for delivering value and delight at every touchpoint. Some Things About You Experience in customer experience or a similar customer facing function Strong analytical skills and a data informed approach to decision making Familiarity with tools such as Power BI and customer platforms Excellent communication, stakeholder management, and relationship building abilities Experience developing customer segments, journeys, or onboarding strategies Calm under pressure, with a solutions focused attitude and strong attention to detail
Apr 26, 2026
Full time
Are you a champion for customer needs with a passion for delivering exceptional experiences? My Client is seeking a Customer Experience Manager for a 6-month fixed term contract. In this pivotal role, you'll work across multiple departments to ensure the entire organisation is aligned with the expectations and ambitions. This is an opportunity to shape how a growing business listens to, supports, and delivers for its community. Your Role You will play a central role in operationalising customer experience strategy within the Customer Operations team. You'll collaborate with stakeholders across marketing, technology, operations, support, and more to embed a customer-first approach into every corner of the business. From analysing feedback and data to shaping onboarding journeys and monitoring satisfaction metrics, you'll act as the voice of the customer, ensuring their perspectives drive action, innovation, and continuous improvement. About You You bring both strategic thinking and hands on execution to the table. With a background in customer experience or a related discipline, you understand how to turn insights into impactful improvements. You're naturally collaborative, data driven, and unafraid to challenge the status quo when it comes to customer needs. Your communication skills, problem solving mindset, and ability to work across functions make you a powerful advocate for delivering value and delight at every touchpoint. Some Things About You Experience in customer experience or a similar customer facing function Strong analytical skills and a data informed approach to decision making Familiarity with tools such as Power BI and customer platforms Excellent communication, stakeholder management, and relationship building abilities Experience developing customer segments, journeys, or onboarding strategies Calm under pressure, with a solutions focused attitude and strong attention to detail
Responsibilities Sales promotion of the Evonik's Coating Additives product portfolio to the Coatings and Inks industry in the area of responsibility Identification and development of new business opportunities Evaluation and negotiation of updated pricing information to existing customers as required Preparation of sales forecasts, and adjustment of sales strategies and plans as necessary to meet changing market, product availability, and competitive conditions Development and monitoring of suitable product promotional activities, sampling activities and product trials for customers Monitoring of market trends and competitor activities and development of customer specific counter measures Responsibility for the customer support and negotiation of supply agreements with all accounts in responsible area including close engagement with Key Account Management Regular reporting of all sales and customer related activities into the relevant tools Active participation in the product and service complaint process Continuous observation of business development of served customers including receivables Requirements Successfully completed degree in applied science, chemistry, or business management with solid chemical knowledge. Chemical technician or chemical engineer by training is also suitable At least three years of sales experience in the coating and inks raw materials industry is preferred Affinity to our products in the coating industry and to the dynamic world of technical sales Strong and effective communication skills in and English Effective team player who enjoys working together in a distributed team and with the sense of initiative to work independently in their area Willingness to travel nationally (approx. 50%) and occasional international trips within Europe
Apr 26, 2026
Full time
Responsibilities Sales promotion of the Evonik's Coating Additives product portfolio to the Coatings and Inks industry in the area of responsibility Identification and development of new business opportunities Evaluation and negotiation of updated pricing information to existing customers as required Preparation of sales forecasts, and adjustment of sales strategies and plans as necessary to meet changing market, product availability, and competitive conditions Development and monitoring of suitable product promotional activities, sampling activities and product trials for customers Monitoring of market trends and competitor activities and development of customer specific counter measures Responsibility for the customer support and negotiation of supply agreements with all accounts in responsible area including close engagement with Key Account Management Regular reporting of all sales and customer related activities into the relevant tools Active participation in the product and service complaint process Continuous observation of business development of served customers including receivables Requirements Successfully completed degree in applied science, chemistry, or business management with solid chemical knowledge. Chemical technician or chemical engineer by training is also suitable At least three years of sales experience in the coating and inks raw materials industry is preferred Affinity to our products in the coating industry and to the dynamic world of technical sales Strong and effective communication skills in and English Effective team player who enjoys working together in a distributed team and with the sense of initiative to work independently in their area Willingness to travel nationally (approx. 50%) and occasional international trips within Europe
Location : National Support Centre, London SE1 Contract : Full time, permanent Salary : £40k Closing Date : 1st May 2026 Marine Society have an exciting new role! Help us deliver and expand our core bursary and welfare services and support the needs of seafarers. You will manage our highly renowned Slater scholarship fund and other training bursaries, together with the Coming Ashore mentoring programme and careers advice and guidance resources. You ll be expected to have a good understanding of seafaring training and certification requirements and have experience of working in the not-for-profit sector. A background working in the maritime sector is helpful but not essential. The Marine Society & Sea Cadets (MSSC) is the leading maritime charity for youth development and lifelong learning. We are a vibrant and growing charity inspiring young people to achieve their potential through challenge and nautical adventure and also enabling seafarers and maritime professionals to realise their potential through learning and career development. Working with our employees, cadets, and volunteers, we have built a strong vision and five-year Future Ready strategy to meet the growing demand for what we provide, both for young people, seafarers and maritime professionals and the thousands who aspire to be the sea cadets and marine professionals of the future. It is also about equipping them to achieve their potential and thrive in a rapidly changing world, while growing our charity to benefit even more people including those from under-represented or marginalised groups. We are currently looking for a Bursary and Welfare Manager to join our team. About the role This new role is to manage the bursary and welfare services of Marine Society. This requires an in depth understanding of seafarer s needs and the training and certification they require to progress in their careers, both at sea and ashore. The manager will also oversee wider aspects of careers information and guidance and assisting with fundraising activity Responsibilities Assess and process all bursary applications, including Slater Scholarships, Worcester, Hanway and Green Skills bursaries against clearly defined eligibility criteria Authorise the award of financial bursaries and approve beneficiary claims and expenses Maximise the use bursary funding and ensure successful outcomes for beneficiaries Identify new bursary funding opportunities and devise bids in collaboration with the fundraising team Manage the bursary and Coming Ashore programme restricted funds. Monitor and report on expenditure and activity Manage the operation of the Coming Ashore mentoring programme and ensure its sustainability Produce statistical reports and analysis pertaining to bursaries and welfare services for internal and external stakeholders. Put in place and maintain online and physical resources that provide seafarers with information, advice and guidance and supports maritime career development. To lead the annual Matrix accreditation process Work with the Digital Marketing Coordinator to ensure the effective marketing of bursary and welfare provision through a range of media and ensure the website remains up to date and relevant to seafarer needs. Represent Marine Society on external committees and forums that relate to welfare, including Merchant Navy Welfare Board and Nautilus Slater Management Committee Requirements Educated to degree level or equivalent professional qualifications/experience In depth knowledge and understanding of the training needs of UK and international seafarers including their welfare and certification routes within the maritime sector both at sea and ashore Experience of working as team leader or manager in the not-for-profit sector Experience of preparing and presenting reports to management team and funders as required Ability to use social media and press effectively to inform and promote seafarer welfare and professional development. Benefits 25 days annual leave per annum increasing with length of service Hybrid working for many roles Life assurance (4x salary) Private medical insurance Generous pension (employer contribution up to 10%) Cycle to work scheme Wellbeing portal and EAP with 121 counselling Employee development: We are investing in our employees' development and have an annual calendar of learning and development opportunities, designed to support employees to develop into their roles and stretch them to achieve their full potential. Additional Information MSSC positively encourages applications from suitably qualified and eligible candidates from all backgrounds. Equity, diversity, and inclusion really matters to us, so we can best serve our beneficiaries from every community. We work to ensure a fair and consistent recruitment process and aim to be a charity where diversity of experience, identity and skills are valued and welcomed. MSSC is an equal opportunities employer. We recognise our responsibilities to safeguard and protect the young people and vulnerable adults with whom we work. We do all we can to promote their health, safety and wellbeing, and we expect our staff to share this commitment and work in line with safeguarding policy, the MSSC s values and ethos of inclusivity. We adhere to safer recruitment practices and therefore employment is subject to detailed pre-employment checks for successful candidates, including references and criminal disclosure checks and the completion of a disclosure questionnaire. All successful applicants are required to attend safeguarding training and undergo pre-employment checks including a criminal record check.
Apr 26, 2026
Full time
Location : National Support Centre, London SE1 Contract : Full time, permanent Salary : £40k Closing Date : 1st May 2026 Marine Society have an exciting new role! Help us deliver and expand our core bursary and welfare services and support the needs of seafarers. You will manage our highly renowned Slater scholarship fund and other training bursaries, together with the Coming Ashore mentoring programme and careers advice and guidance resources. You ll be expected to have a good understanding of seafaring training and certification requirements and have experience of working in the not-for-profit sector. A background working in the maritime sector is helpful but not essential. The Marine Society & Sea Cadets (MSSC) is the leading maritime charity for youth development and lifelong learning. We are a vibrant and growing charity inspiring young people to achieve their potential through challenge and nautical adventure and also enabling seafarers and maritime professionals to realise their potential through learning and career development. Working with our employees, cadets, and volunteers, we have built a strong vision and five-year Future Ready strategy to meet the growing demand for what we provide, both for young people, seafarers and maritime professionals and the thousands who aspire to be the sea cadets and marine professionals of the future. It is also about equipping them to achieve their potential and thrive in a rapidly changing world, while growing our charity to benefit even more people including those from under-represented or marginalised groups. We are currently looking for a Bursary and Welfare Manager to join our team. About the role This new role is to manage the bursary and welfare services of Marine Society. This requires an in depth understanding of seafarer s needs and the training and certification they require to progress in their careers, both at sea and ashore. The manager will also oversee wider aspects of careers information and guidance and assisting with fundraising activity Responsibilities Assess and process all bursary applications, including Slater Scholarships, Worcester, Hanway and Green Skills bursaries against clearly defined eligibility criteria Authorise the award of financial bursaries and approve beneficiary claims and expenses Maximise the use bursary funding and ensure successful outcomes for beneficiaries Identify new bursary funding opportunities and devise bids in collaboration with the fundraising team Manage the bursary and Coming Ashore programme restricted funds. Monitor and report on expenditure and activity Manage the operation of the Coming Ashore mentoring programme and ensure its sustainability Produce statistical reports and analysis pertaining to bursaries and welfare services for internal and external stakeholders. Put in place and maintain online and physical resources that provide seafarers with information, advice and guidance and supports maritime career development. To lead the annual Matrix accreditation process Work with the Digital Marketing Coordinator to ensure the effective marketing of bursary and welfare provision through a range of media and ensure the website remains up to date and relevant to seafarer needs. Represent Marine Society on external committees and forums that relate to welfare, including Merchant Navy Welfare Board and Nautilus Slater Management Committee Requirements Educated to degree level or equivalent professional qualifications/experience In depth knowledge and understanding of the training needs of UK and international seafarers including their welfare and certification routes within the maritime sector both at sea and ashore Experience of working as team leader or manager in the not-for-profit sector Experience of preparing and presenting reports to management team and funders as required Ability to use social media and press effectively to inform and promote seafarer welfare and professional development. Benefits 25 days annual leave per annum increasing with length of service Hybrid working for many roles Life assurance (4x salary) Private medical insurance Generous pension (employer contribution up to 10%) Cycle to work scheme Wellbeing portal and EAP with 121 counselling Employee development: We are investing in our employees' development and have an annual calendar of learning and development opportunities, designed to support employees to develop into their roles and stretch them to achieve their full potential. Additional Information MSSC positively encourages applications from suitably qualified and eligible candidates from all backgrounds. Equity, diversity, and inclusion really matters to us, so we can best serve our beneficiaries from every community. We work to ensure a fair and consistent recruitment process and aim to be a charity where diversity of experience, identity and skills are valued and welcomed. MSSC is an equal opportunities employer. We recognise our responsibilities to safeguard and protect the young people and vulnerable adults with whom we work. We do all we can to promote their health, safety and wellbeing, and we expect our staff to share this commitment and work in line with safeguarding policy, the MSSC s values and ethos of inclusivity. We adhere to safer recruitment practices and therefore employment is subject to detailed pre-employment checks for successful candidates, including references and criminal disclosure checks and the completion of a disclosure questionnaire. All successful applicants are required to attend safeguarding training and undergo pre-employment checks including a criminal record check.
Commercial Manager Finance Position Overview The Commercial Finance Business Partner plays a critical role in driving growth and profitability for the UK Consumer business. Acting as a strategic partner to Commercial and Marketing teams, this role owns the Revenue P&L and provides actionable financial insights to support decision-making, margin enhancement, and sustainable business performance click apply for full job details
Apr 26, 2026
Full time
Commercial Manager Finance Position Overview The Commercial Finance Business Partner plays a critical role in driving growth and profitability for the UK Consumer business. Acting as a strategic partner to Commercial and Marketing teams, this role owns the Revenue P&L and provides actionable financial insights to support decision-making, margin enhancement, and sustainable business performance click apply for full job details
Charles Jenson Recruitment Ltd
Peterborough, Cambridgeshire
Business Development Manager Digital Agency Business Development A fantastic opportunity has arisen to join an established Digital Marketing Agency based in Peterborough as a Business Development Manager. Basic salary plus uncapped commission and car allowance click apply for full job details
Apr 26, 2026
Full time
Business Development Manager Digital Agency Business Development A fantastic opportunity has arisen to join an established Digital Marketing Agency based in Peterborough as a Business Development Manager. Basic salary plus uncapped commission and car allowance click apply for full job details
The Company: Our client is an established wealth management company, highly recognised with a fantastic reputation. The Role: THIS ROLE IS A 12 MONTH FTC ROLE The Events Manager will be highly organised and proactive, and will take the lead in the Event strategy, Event planning and execution of the company events programme, working with other members of the Wealth Management Marketing team as required click apply for full job details
Apr 26, 2026
Contractor
The Company: Our client is an established wealth management company, highly recognised with a fantastic reputation. The Role: THIS ROLE IS A 12 MONTH FTC ROLE The Events Manager will be highly organised and proactive, and will take the lead in the Event strategy, Event planning and execution of the company events programme, working with other members of the Wealth Management Marketing team as required click apply for full job details
Assistant Manager - Business Management Location: Bromsgrove, Midlands Job Type: Full Time Permanent We're working with a well-established accountancy practice in Bromsgrove that is looking to appoint an Assistant Manager to join their Business Management team. This role is ideal for an experienced practice professional looking to step further into management while remaining hands-on with clients. The role You'll manage a small portfolio of clients, act as a key point of contact, and support Managers and Directors across accounts, tax and compliance deadlines. The role also includes mentoring junior staff and contributing to the ongoing improvement of internal systems and processes. Key responsibilities Review bookkeeping, VAT returns, management accounts and financial statements Support annual corporation tax and personal tax filings Draft client advice with support from Managers and Directors Manage a small client portfolio and act as first point of contact Liaise with clients on deadlines, requirements and queries Support Accounts, Tax, VAT, Payroll and Company Secretarial deadlines Build strong client relationships and advise on ad hoc financial matters Support clients with systems, controls and accounting software implementation Assist with process improvements within the practice Support, train and mentor junior team members About you ACA / ACCA qualified (or equivalent / QBE) Minimum of 2 years' post-qualified experience in practice Strong technical knowledge across accounts and tax Confident using Xero and MS Office (experience with Iris/Sage beneficial) Strong communication and people skills Prior experience supervising or mentoring juniors advantageous Able to work accurately under pressure The package Competitive salary 25 days' holiday plus public holidays (+1 extra day after year one) Enhanced pension contributions Health plan benefits Parking permit Clear progression to Manager and beyond Study support (where applicable) Ongoing training and development Relaxed dress code For more info - apply today!
Apr 26, 2026
Full time
Assistant Manager - Business Management Location: Bromsgrove, Midlands Job Type: Full Time Permanent We're working with a well-established accountancy practice in Bromsgrove that is looking to appoint an Assistant Manager to join their Business Management team. This role is ideal for an experienced practice professional looking to step further into management while remaining hands-on with clients. The role You'll manage a small portfolio of clients, act as a key point of contact, and support Managers and Directors across accounts, tax and compliance deadlines. The role also includes mentoring junior staff and contributing to the ongoing improvement of internal systems and processes. Key responsibilities Review bookkeeping, VAT returns, management accounts and financial statements Support annual corporation tax and personal tax filings Draft client advice with support from Managers and Directors Manage a small client portfolio and act as first point of contact Liaise with clients on deadlines, requirements and queries Support Accounts, Tax, VAT, Payroll and Company Secretarial deadlines Build strong client relationships and advise on ad hoc financial matters Support clients with systems, controls and accounting software implementation Assist with process improvements within the practice Support, train and mentor junior team members About you ACA / ACCA qualified (or equivalent / QBE) Minimum of 2 years' post-qualified experience in practice Strong technical knowledge across accounts and tax Confident using Xero and MS Office (experience with Iris/Sage beneficial) Strong communication and people skills Prior experience supervising or mentoring juniors advantageous Able to work accurately under pressure The package Competitive salary 25 days' holiday plus public holidays (+1 extra day after year one) Enhanced pension contributions Health plan benefits Parking permit Clear progression to Manager and beyond Study support (where applicable) Ongoing training and development Relaxed dress code For more info - apply today!
The TL;DR: We're looking for a Lead Product Manager to help us turn complex nutritional science into life-changing habits. You will be the engine behind our core mobile experience, ensuring our members understand their biology through a product that is as intuitive as it is scientifically rigorous. The Big Picture In your first 6 months, you will: Own the delivery and strategic health of a major system or small domain, impacting 1-2 squads. Lead complex projects spanning 2+ teams to launch high-impact mobile features. Proactively identify and drive a complex, cross-team project that moves a core business metric. The Squad You'll join our Product Management team, reporting directly to the Chief Product Officer. You'll sit alongside 4 other Product Managers across the UK and EU, leading a cross-functional squad of engineers and product designers. Depending on your project, you'll partner with Science or Marketing teams to keep our evidence-based impact front and centre. Your DNA The B2C Expert: You have a deep mastery of digital products, specifically high-growth mobile applications. You understand the nuances of consumer psychology and D2C habit loops. Scientific Mindset: You don't guess; you look for the data. You are obsessed with user research and running experiments to validate every step of the roadmap. Bias for Action: You thrive at "startup speed". You'd rather ship a "good" version today and iterate based on feedback than wait for a "perfect" version next month. ZOE Energy: You are passionate about health-tech and move with the autonomy of a pillar strategist. You are a multiplier who elevates the capability of everyone around you. Your Mission Solve: Take ownership of complex, cross-functional problems that impact the long-term health and growth of our core business verticals. Build: Design and implement a roadmap based on continuous user interviews and research, ensuring we build what our members actually need. Scale: Lead projects spanning 2+ teams, moving our mobile metrics from current performance to industry-leading benchmarks. Collaborate: Act as a strategic partner to the SLT, translating executive vision into measurable organisational impact.
Apr 26, 2026
Full time
The TL;DR: We're looking for a Lead Product Manager to help us turn complex nutritional science into life-changing habits. You will be the engine behind our core mobile experience, ensuring our members understand their biology through a product that is as intuitive as it is scientifically rigorous. The Big Picture In your first 6 months, you will: Own the delivery and strategic health of a major system or small domain, impacting 1-2 squads. Lead complex projects spanning 2+ teams to launch high-impact mobile features. Proactively identify and drive a complex, cross-team project that moves a core business metric. The Squad You'll join our Product Management team, reporting directly to the Chief Product Officer. You'll sit alongside 4 other Product Managers across the UK and EU, leading a cross-functional squad of engineers and product designers. Depending on your project, you'll partner with Science or Marketing teams to keep our evidence-based impact front and centre. Your DNA The B2C Expert: You have a deep mastery of digital products, specifically high-growth mobile applications. You understand the nuances of consumer psychology and D2C habit loops. Scientific Mindset: You don't guess; you look for the data. You are obsessed with user research and running experiments to validate every step of the roadmap. Bias for Action: You thrive at "startup speed". You'd rather ship a "good" version today and iterate based on feedback than wait for a "perfect" version next month. ZOE Energy: You are passionate about health-tech and move with the autonomy of a pillar strategist. You are a multiplier who elevates the capability of everyone around you. Your Mission Solve: Take ownership of complex, cross-functional problems that impact the long-term health and growth of our core business verticals. Build: Design and implement a roadmap based on continuous user interviews and research, ensuring we build what our members actually need. Scale: Lead projects spanning 2+ teams, moving our mobile metrics from current performance to industry-leading benchmarks. Collaborate: Act as a strategic partner to the SLT, translating executive vision into measurable organisational impact.
Front Office Manager - Holiday Inn Express Manchester Airport JOIN US At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey OUR HOTEL Holiday Inn Express Manchester Airport is a modern 199-bedroom hotel just minutes from the terminals, popular with both business and leisure travellers. Guests enjoy smart, hassle-free stays with free WiFi, on-site dining, and our signature Express Start breakfast. Behind the scenes, it's our team who make the difference - working in a fast-paced, welcoming environment where no two days are the same. As part of the IHG family, joining us means being part of a trusted global brand with opportunities to learn, grow, and build a career in hospitality. OUR BENEFITS You will have access to a benefits package we believe truly works for our people Discounted hotel room rates for you and your friends & family An additional day's leave for your birthday Enhanced Maternity, adoption & shared parental leave Course Sponsorship 30% F&B discount at RBH hotels Refer a Friend scheme (earn 250 for each referral up to 5 referrals) Flexible working arrangements Wagestream - choose how and when you get paid Life Insurance Employee Assistance Programme Social and wellness events and activities all year round Free meals on duty saving you over 1000 per year Free on-site car parking Unsociable hours shift allowance of additional + 2 / + 3 per hour And much much more! A DAY IN THE LIFE OF A FRONT OFFICE MANAGER AT OUR HOTEL What you'll be doing Lead the front office team to deliver outstanding guest service, ensuring every guest feels valued and welcomed Address guest needs promptly and professionally, building lasting impressions and guest loyalty Oversee daily front office operations, including check-in/out processes, room assignment accuracy, and seamless billing, with a focus on efficient processes to minimize wait times and uphold high service standards Recruit, train, and mentor front desk staff to create a positive, collaborative environment; conduct regular training sessions to maintain service standards and empower team members to handle guest inquiries confidently Act as the primary contact for guest concerns, handling complaints with empathy and efficiency, and collaborating with other departments to ensure smooth operations and guest satisfaction Manage front office budgets, control expenses, and participate in financial forecasting, overseeing cash handling and monitoring accounts receivable for accuracy and compliance Maintain records of occupancy, rates, and guest profiles, preparing daily, weekly, and monthly reports, and share insights with senior management Motivate the team to achieve upselling targets by suggesting room upgrades and additional services; collaborate with sales and marketing teams to promote hotel packages and local partnerships Ensure front desk operations comply with hotel safety standards, oversee emergency procedures, and maintain a secure environment for guests and team members What We Need from You: A minimum of 1-2 years of front desk experience in a supervisory or management capacity within the hospitality industry, ideally in a hotel setting Proven record of effectively leading a team, building positive dynamics, and coaching for performance Exceptional communication and interpersonal skills, with a passion for delivering high-quality guest service and resolving issues professionally Strong organizational abilities to manage daily operations and administrative tasks efficiently Familiarity with budgeting, forecasting, and financial reporting, along with knowledge of cash handling, accounts receivable, and basic accounting principles Proficiency in front desk and property management systems (PMS), such as Opera or similar, along with a working knowledge of Microsoft Office Suite Resourceful, solution-oriented, and comfortable making decisions under pressure Flexibility to work evenings, weekends, and holidays as needed to meet the demands of the hotel industry; 24hrs a day, 365 days a year. EQUAL OPPORTUNITIES RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact .
Apr 26, 2026
Full time
Front Office Manager - Holiday Inn Express Manchester Airport JOIN US At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey OUR HOTEL Holiday Inn Express Manchester Airport is a modern 199-bedroom hotel just minutes from the terminals, popular with both business and leisure travellers. Guests enjoy smart, hassle-free stays with free WiFi, on-site dining, and our signature Express Start breakfast. Behind the scenes, it's our team who make the difference - working in a fast-paced, welcoming environment where no two days are the same. As part of the IHG family, joining us means being part of a trusted global brand with opportunities to learn, grow, and build a career in hospitality. OUR BENEFITS You will have access to a benefits package we believe truly works for our people Discounted hotel room rates for you and your friends & family An additional day's leave for your birthday Enhanced Maternity, adoption & shared parental leave Course Sponsorship 30% F&B discount at RBH hotels Refer a Friend scheme (earn 250 for each referral up to 5 referrals) Flexible working arrangements Wagestream - choose how and when you get paid Life Insurance Employee Assistance Programme Social and wellness events and activities all year round Free meals on duty saving you over 1000 per year Free on-site car parking Unsociable hours shift allowance of additional + 2 / + 3 per hour And much much more! A DAY IN THE LIFE OF A FRONT OFFICE MANAGER AT OUR HOTEL What you'll be doing Lead the front office team to deliver outstanding guest service, ensuring every guest feels valued and welcomed Address guest needs promptly and professionally, building lasting impressions and guest loyalty Oversee daily front office operations, including check-in/out processes, room assignment accuracy, and seamless billing, with a focus on efficient processes to minimize wait times and uphold high service standards Recruit, train, and mentor front desk staff to create a positive, collaborative environment; conduct regular training sessions to maintain service standards and empower team members to handle guest inquiries confidently Act as the primary contact for guest concerns, handling complaints with empathy and efficiency, and collaborating with other departments to ensure smooth operations and guest satisfaction Manage front office budgets, control expenses, and participate in financial forecasting, overseeing cash handling and monitoring accounts receivable for accuracy and compliance Maintain records of occupancy, rates, and guest profiles, preparing daily, weekly, and monthly reports, and share insights with senior management Motivate the team to achieve upselling targets by suggesting room upgrades and additional services; collaborate with sales and marketing teams to promote hotel packages and local partnerships Ensure front desk operations comply with hotel safety standards, oversee emergency procedures, and maintain a secure environment for guests and team members What We Need from You: A minimum of 1-2 years of front desk experience in a supervisory or management capacity within the hospitality industry, ideally in a hotel setting Proven record of effectively leading a team, building positive dynamics, and coaching for performance Exceptional communication and interpersonal skills, with a passion for delivering high-quality guest service and resolving issues professionally Strong organizational abilities to manage daily operations and administrative tasks efficiently Familiarity with budgeting, forecasting, and financial reporting, along with knowledge of cash handling, accounts receivable, and basic accounting principles Proficiency in front desk and property management systems (PMS), such as Opera or similar, along with a working knowledge of Microsoft Office Suite Resourceful, solution-oriented, and comfortable making decisions under pressure Flexibility to work evenings, weekends, and holidays as needed to meet the demands of the hotel industry; 24hrs a day, 365 days a year. EQUAL OPPORTUNITIES RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact .
This a rare opportunity for an experienced Nursery Manager to join a fantastic nursery group in the role of Support Manager. You will be working with a cluster of nurseries, supporting the managers at each setting with the needs of the nursery in various ways, ensuring that each nursery is achieving its full potential. You will be someone who is passionate about Early Years and delivering excellent standards of childcare and education to all the families using the service. You will be someone who is an inspirational leader and able to maintain and develop highly effective staff support programs, ensuing all staff members achieve and deliver the very best possible standards, in an inclusive and supportive environment. Some of your responsibilities as Mobile Nursery Manager will include:- To support the daily running and administration of the Nursery whilst adhering to the company Policies and Procedures, ensuring compliance with all statutory requirements. To lead the Nursery teams ensuring that all children are kept safe and receive rich and stimulating play and learning experiences appropriate to their age and stage of development To nurture every child in in your care providing consistency, innovation and excellence, igniting curiosity and a lifelong love of learning. To ensure that all of the Company Health and Safety policies and procedures are put into practice including allergy management, risk assessment and medication policies etc. To lead the Nursery team ensuring that the nursery offers an environment which reflects the cultural diversity of all children. To prepare for and lead the nursery team during inspections by regulatory bodies and to implement any recommendations To induct, support and mentor new staff, carry out staff supervise meetings, conduct regular staff assessments, recognising training needs, monitoring training and developing teamwork. You will need to have the following qualifications, training and experience: Full and relevant SVQ LEVEL 3 in Early Years and Education and ideally have 2 years or more experience in a senior role. An ability to lead, manage and inspire a team successfully together with good interpersonal skills A sound knowledge of child development for children from birth to five years and understanding of the Early Years Framework, Realising the Ambition: Being Me and Curriculum for Excellence A sound knowledge of child protection procedures A customer service approach, being willing to go above and beyond for families Excellent communication skills both verbal and written Able to lead the nursery marketing strategy including the planning and delivery of a strong marketing plan, the implementation of interesting marketing and retention events and the successful conversion of enquiries The ability to plan and organise workload A minimum of two years post qualifying leadership experience in managing full day care settings Effectively manage the nursery budget, including ensuring that income targets are met, budgeted staff and other costs are not exceeded Excellent rates of pay with on-going support and career development. All successful applicants will be required to have an Enhanced DBS carried out. As a specialist Childcare agency, we believe that we can only be as successful as our candidates and employees. That is why we invest 100% in each and every candidate who registers with us and value all the work carried out by our team. For more information, please contact us at the office on or send us your CV to be considered for the position. PLEASE SEND YOUR CV TO APPLY FOR THIS POSITION
Apr 26, 2026
Full time
This a rare opportunity for an experienced Nursery Manager to join a fantastic nursery group in the role of Support Manager. You will be working with a cluster of nurseries, supporting the managers at each setting with the needs of the nursery in various ways, ensuring that each nursery is achieving its full potential. You will be someone who is passionate about Early Years and delivering excellent standards of childcare and education to all the families using the service. You will be someone who is an inspirational leader and able to maintain and develop highly effective staff support programs, ensuing all staff members achieve and deliver the very best possible standards, in an inclusive and supportive environment. Some of your responsibilities as Mobile Nursery Manager will include:- To support the daily running and administration of the Nursery whilst adhering to the company Policies and Procedures, ensuring compliance with all statutory requirements. To lead the Nursery teams ensuring that all children are kept safe and receive rich and stimulating play and learning experiences appropriate to their age and stage of development To nurture every child in in your care providing consistency, innovation and excellence, igniting curiosity and a lifelong love of learning. To ensure that all of the Company Health and Safety policies and procedures are put into practice including allergy management, risk assessment and medication policies etc. To lead the Nursery team ensuring that the nursery offers an environment which reflects the cultural diversity of all children. To prepare for and lead the nursery team during inspections by regulatory bodies and to implement any recommendations To induct, support and mentor new staff, carry out staff supervise meetings, conduct regular staff assessments, recognising training needs, monitoring training and developing teamwork. You will need to have the following qualifications, training and experience: Full and relevant SVQ LEVEL 3 in Early Years and Education and ideally have 2 years or more experience in a senior role. An ability to lead, manage and inspire a team successfully together with good interpersonal skills A sound knowledge of child development for children from birth to five years and understanding of the Early Years Framework, Realising the Ambition: Being Me and Curriculum for Excellence A sound knowledge of child protection procedures A customer service approach, being willing to go above and beyond for families Excellent communication skills both verbal and written Able to lead the nursery marketing strategy including the planning and delivery of a strong marketing plan, the implementation of interesting marketing and retention events and the successful conversion of enquiries The ability to plan and organise workload A minimum of two years post qualifying leadership experience in managing full day care settings Effectively manage the nursery budget, including ensuring that income targets are met, budgeted staff and other costs are not exceeded Excellent rates of pay with on-going support and career development. All successful applicants will be required to have an Enhanced DBS carried out. As a specialist Childcare agency, we believe that we can only be as successful as our candidates and employees. That is why we invest 100% in each and every candidate who registers with us and value all the work carried out by our team. For more information, please contact us at the office on or send us your CV to be considered for the position. PLEASE SEND YOUR CV TO APPLY FOR THIS POSITION
A leading built environment organization is seeking an Inside Sales Executive to drive pipeline growth and revenue. The role involves managing customer accounts, generating high-volume sales activities, and collaborating closely with Business Development Managers. Candidates should have a strong understanding of B2B sales, with excellent communication skills and a structured approach to sales processes. This hybrid position requires attendance at the Watford office 1 to 2 times per week. Comprehensive benefits and competitive salary provided.
Apr 26, 2026
Full time
A leading built environment organization is seeking an Inside Sales Executive to drive pipeline growth and revenue. The role involves managing customer accounts, generating high-volume sales activities, and collaborating closely with Business Development Managers. Candidates should have a strong understanding of B2B sales, with excellent communication skills and a structured approach to sales processes. This hybrid position requires attendance at the Watford office 1 to 2 times per week. Comprehensive benefits and competitive salary provided.
Location: NSC, London SE1 Contract: Full time, 1-year Fixed Term One Year (initially) Salary: £35k + PRP (Performance Related Pay) Closing Date: 1st May 2026 Marine Society have an exciting new role! Help us to grow our rapidly expanding apprenticeships and adult skills programmes to meet growing industry demand. We re looking for a confident, self-starter individual who can engage key stakeholders and employers in the maritime industry and increase our reach and reputation. You ll be expected to have a good understanding of the maritime sector training needs and have a demonstrable track record in sales and recruitment. A working knowledge of government funded training programmes is helpful but not essential. This role could support a secondment for the right individual. Subject to success in the role, we hope to make this permanent after one year. The Marine Society & Sea Cadets (MSSC) is the leading maritime charity for youth development and lifelong learning. We are a vibrant and growing charity inspiring young people to achieve their potential through challenge and nautical adventure and also enabling seafarers and maritime professionals to realise their potential through learning and career development. Working with our employees, cadets, and volunteers, we have built a strong vision and five-year Future Ready strategy to meet the growing demand for what we provide, both for young people, seafarers and maritime professionals and the thousands who aspire to be the sea cadets and marine professionals of the future. It is also about equipping them to achieve their potential and thrive in a rapidly changing world, while growing our charity to benefit even more people including those from under-represented or marginalised groups. About the role This new role is to support the growth of Marine Society apprenticeship and adult skills provision. This is a strategic, outward-facing role requiring a confident astute individual who can engage key stakeholders and employers in the maritime industry to recruit new entrants and existing employees onto Marine Society programmes. Responsibilities To grow the apprenticeship and adult skills provision in line with agreed annual recruitment and financial targets To develop and maintain a strong pipeline of prospective employers and learners, proactively identifying new apprenticeship and learning opportunities within the maritime industry. To secure repeat business with apprenticeship employers through cultivating long-term relationships. To work with the Director of Maritime Training and Development to devise a sales and marketing strategy to grow the apprenticeship and adult skills provision. To support the tendering process to ASF devolved areas and work with subcontractor partners. To collaborate with the Apprenticeship Operations Manager and Maritime Lead Trainer to convert identified leads and share industry intelligence. To assist the Digital Marketing Coordinator to write targeted social media posts and marketing campaigns, ensuring market visibility and lead generation. To build a library of promotional literature and good news stories. To maintain accurate records of business development leads and pipeline activity within the CRM system and to routinely report on these Attend relevant external boards, fora and industry bodies, as directed in order to promote maritime apprenticeships and training including; Maritime Skills Alliance, Workboat Association, MNTB apprenticeship committee and Port Skills and Safety To attend industry trade fairs and careers events to represent Marine Society. These include; National Apprenticeship Week, Seawork, International Boat Show To research and monitor market trends, employer needs and competitor activity to inform business development strategy Requirements Minimum 2 years experience working in a recruitment, sales or commercial role with a proven track record of achieving financial targets Knowledge of the maritime sector including roles, ranks and certifications in the near coastal sector Excellent customer service skills with the ability to build trust and credibility with clients and stakeholders Strong commercial acumen and ability to identify, grow and convert new business opportunities Experience using CRM systems to monitor and report on business leads Knowledge of CPD training or workforce development Benefits 25 days annual leave per annum increasing with length of service Hybrid working for many roles Life assurance (4x salary) Private medical insurance Generous pension (employer contribution up to 10%) Cycle to work scheme Wellbeing portal and EAP with 121 counselling Employee development: We are investing in our employees' development and have an annual calendar of learning and development opportunities, designed to support employees to develop into their roles and stretch them to achieve their full potential. Additional Information MSSC positively encourages applications from suitably qualified and eligible candidates from all backgrounds. Equity, diversity, and inclusion really matters to us, so we can best serve our beneficiaries from every community. We work to ensure a fair and consistent recruitment process and aim to be a charity where diversity of experience, identity and skills are valued and welcomed. MSSC is an equal opportunities employer. We recognise our responsibilities to safeguard and protect the young people and vulnerable adults with whom we work. We do all we can to promote their health, safety and wellbeing, and we expect our staff to share this commitment and work in line with safeguarding policy, the MSSC s values and ethos of inclusivity. We adhere to safer recruitment practices and therefore employment is subject to detailed pre-employment checks for successful candidates, including references and criminal disclosure checks and the completion of a disclosure questionnaire. All successful applicants are required to attend safeguarding training and undergo pre-employment checks including a criminal record check.
Apr 26, 2026
Full time
Location: NSC, London SE1 Contract: Full time, 1-year Fixed Term One Year (initially) Salary: £35k + PRP (Performance Related Pay) Closing Date: 1st May 2026 Marine Society have an exciting new role! Help us to grow our rapidly expanding apprenticeships and adult skills programmes to meet growing industry demand. We re looking for a confident, self-starter individual who can engage key stakeholders and employers in the maritime industry and increase our reach and reputation. You ll be expected to have a good understanding of the maritime sector training needs and have a demonstrable track record in sales and recruitment. A working knowledge of government funded training programmes is helpful but not essential. This role could support a secondment for the right individual. Subject to success in the role, we hope to make this permanent after one year. The Marine Society & Sea Cadets (MSSC) is the leading maritime charity for youth development and lifelong learning. We are a vibrant and growing charity inspiring young people to achieve their potential through challenge and nautical adventure and also enabling seafarers and maritime professionals to realise their potential through learning and career development. Working with our employees, cadets, and volunteers, we have built a strong vision and five-year Future Ready strategy to meet the growing demand for what we provide, both for young people, seafarers and maritime professionals and the thousands who aspire to be the sea cadets and marine professionals of the future. It is also about equipping them to achieve their potential and thrive in a rapidly changing world, while growing our charity to benefit even more people including those from under-represented or marginalised groups. About the role This new role is to support the growth of Marine Society apprenticeship and adult skills provision. This is a strategic, outward-facing role requiring a confident astute individual who can engage key stakeholders and employers in the maritime industry to recruit new entrants and existing employees onto Marine Society programmes. Responsibilities To grow the apprenticeship and adult skills provision in line with agreed annual recruitment and financial targets To develop and maintain a strong pipeline of prospective employers and learners, proactively identifying new apprenticeship and learning opportunities within the maritime industry. To secure repeat business with apprenticeship employers through cultivating long-term relationships. To work with the Director of Maritime Training and Development to devise a sales and marketing strategy to grow the apprenticeship and adult skills provision. To support the tendering process to ASF devolved areas and work with subcontractor partners. To collaborate with the Apprenticeship Operations Manager and Maritime Lead Trainer to convert identified leads and share industry intelligence. To assist the Digital Marketing Coordinator to write targeted social media posts and marketing campaigns, ensuring market visibility and lead generation. To build a library of promotional literature and good news stories. To maintain accurate records of business development leads and pipeline activity within the CRM system and to routinely report on these Attend relevant external boards, fora and industry bodies, as directed in order to promote maritime apprenticeships and training including; Maritime Skills Alliance, Workboat Association, MNTB apprenticeship committee and Port Skills and Safety To attend industry trade fairs and careers events to represent Marine Society. These include; National Apprenticeship Week, Seawork, International Boat Show To research and monitor market trends, employer needs and competitor activity to inform business development strategy Requirements Minimum 2 years experience working in a recruitment, sales or commercial role with a proven track record of achieving financial targets Knowledge of the maritime sector including roles, ranks and certifications in the near coastal sector Excellent customer service skills with the ability to build trust and credibility with clients and stakeholders Strong commercial acumen and ability to identify, grow and convert new business opportunities Experience using CRM systems to monitor and report on business leads Knowledge of CPD training or workforce development Benefits 25 days annual leave per annum increasing with length of service Hybrid working for many roles Life assurance (4x salary) Private medical insurance Generous pension (employer contribution up to 10%) Cycle to work scheme Wellbeing portal and EAP with 121 counselling Employee development: We are investing in our employees' development and have an annual calendar of learning and development opportunities, designed to support employees to develop into their roles and stretch them to achieve their full potential. Additional Information MSSC positively encourages applications from suitably qualified and eligible candidates from all backgrounds. Equity, diversity, and inclusion really matters to us, so we can best serve our beneficiaries from every community. We work to ensure a fair and consistent recruitment process and aim to be a charity where diversity of experience, identity and skills are valued and welcomed. MSSC is an equal opportunities employer. We recognise our responsibilities to safeguard and protect the young people and vulnerable adults with whom we work. We do all we can to promote their health, safety and wellbeing, and we expect our staff to share this commitment and work in line with safeguarding policy, the MSSC s values and ethos of inclusivity. We adhere to safer recruitment practices and therefore employment is subject to detailed pre-employment checks for successful candidates, including references and criminal disclosure checks and the completion of a disclosure questionnaire. All successful applicants are required to attend safeguarding training and undergo pre-employment checks including a criminal record check.
About Huzzle At Huzzle, we connect exceptional talents with top opportunities at leading companies across the UK, US, Canada, Europe, and Australia. Our clients include startups, digital agencies, and tech platforms in industries such as SaaS, MarTech, FinTech, and EdTech. Unlike an outsourcing agency, we place you directly with a client where you're hired in-house as a valued member of their team. Role Type: Full-time Engagement: Independent Contractor Job Summary We are hiring a Senior Media Buyer with deep expertise in paid advertising and performance marketing. This is a high-impact remote role where you will manage and scale multi-platform campaigns, optimize ad performance, and drive revenue growth. Ideal for candidates experienced in handling large ad budgets and delivering consistent ROI. Key Responsibilities Plan, launch, and manage high-budget paid media campaigns across Meta (Facebook/Instagram), Google Ads, TikTok, and other platforms Analyze campaign performance and optimize for key metrics such as CPA, ROAS, and conversion rates Conduct audience research, A/B testing, and funnel optimization Collaborate with creative teams to develop high-converting ad creatives and copy Monitor and allocate advertising budgets efficiently to maximize returns Generate performance reports and present insights to stakeholders Stay updated on platform changes, trends, and best practices in digital advertising 4+ years of experience in media buying or performance marketing Proven track record managing ad budgets of $50,000+/month Strong expertise in Meta Ads Manager and Google Ads Experience with TikTok Ads and other emerging platforms is a plus Proficiency in analytics tools (Google Analytics, Hyros, Triple Whale, etc.) Strong understanding of conversion tracking, attribution models, and funnels Data-driven mindset with excellent analytical and problem-solving skills Experience working with eCommerce or lead generation clients preferred Excellent communication skills and ability to work remotely with global teams Fully Remote: Work from anywhere with international teams Career Growth: Join companies in SaaS, MarTech, and B2B services Peer Community: Connect with high-performing sales professionals in our network Ongoing Support: Receive guidance from Huzzle before and after placement Tailored Compensation: Salaries vary by client and candidate preference - we'll match you with options that fit your goals
Apr 26, 2026
Full time
About Huzzle At Huzzle, we connect exceptional talents with top opportunities at leading companies across the UK, US, Canada, Europe, and Australia. Our clients include startups, digital agencies, and tech platforms in industries such as SaaS, MarTech, FinTech, and EdTech. Unlike an outsourcing agency, we place you directly with a client where you're hired in-house as a valued member of their team. Role Type: Full-time Engagement: Independent Contractor Job Summary We are hiring a Senior Media Buyer with deep expertise in paid advertising and performance marketing. This is a high-impact remote role where you will manage and scale multi-platform campaigns, optimize ad performance, and drive revenue growth. Ideal for candidates experienced in handling large ad budgets and delivering consistent ROI. Key Responsibilities Plan, launch, and manage high-budget paid media campaigns across Meta (Facebook/Instagram), Google Ads, TikTok, and other platforms Analyze campaign performance and optimize for key metrics such as CPA, ROAS, and conversion rates Conduct audience research, A/B testing, and funnel optimization Collaborate with creative teams to develop high-converting ad creatives and copy Monitor and allocate advertising budgets efficiently to maximize returns Generate performance reports and present insights to stakeholders Stay updated on platform changes, trends, and best practices in digital advertising 4+ years of experience in media buying or performance marketing Proven track record managing ad budgets of $50,000+/month Strong expertise in Meta Ads Manager and Google Ads Experience with TikTok Ads and other emerging platforms is a plus Proficiency in analytics tools (Google Analytics, Hyros, Triple Whale, etc.) Strong understanding of conversion tracking, attribution models, and funnels Data-driven mindset with excellent analytical and problem-solving skills Experience working with eCommerce or lead generation clients preferred Excellent communication skills and ability to work remotely with global teams Fully Remote: Work from anywhere with international teams Career Growth: Join companies in SaaS, MarTech, and B2B services Peer Community: Connect with high-performing sales professionals in our network Ongoing Support: Receive guidance from Huzzle before and after placement Tailored Compensation: Salaries vary by client and candidate preference - we'll match you with options that fit your goals
Are you looking for a more rewarding role that you can start immediately? Would you like to build something for yourself which allows you to work from home and choose working hours to fit around you? If this is you, My VA Business could help you on your journey. We show you how to use your existing skills to build your own successful Virtual Assistant business, working from home, with our complete step-by-step programme. There's no self-employment experience required to be a virtual assistant and you can create a business that's tailored specifically to your lifestyle and needs. At My VA Business we're straightforward and transparent and we offer ongoing support if you need it, as well as a community of other VAs to connect with. What kind of work do Virtual Assistants do? Virtual Assistants can offer a range of administrator services, and as your own boss, you can choose exactly the type of work you'll do: Some examples of VA services you might offer include: General Admin Diary Management Travel Booking Inbox Management Project Management / Support Customer Service Research If you have specific experience, you might also choose to offer a more specialised service (and in some cases gain a higher rate), such as: Marketing Tech / IT Bookkeeping Social Media Management Transcription Medical / Legal Translation What can starting your own VA business do for you? Freedom over the hours you work A better work-life balance - whatever that means to you Financial freedom - VAs charge on average £30/hour No wasted time commuting (working from home) You might have experience in a role like (not essential) Personal Assistant Executive Assistant Administrator Marketing Compliance Business Analyst Bookkeeper Copywriter Project Manager Why should you create your business with our VA programme? We've helped hundreds of people change course and set up successful Virtual Assistant businesses, using their existing skills to build their own brand. You don't need Personal Assistant (PA) experience. We feel passionately that you should have choice and freedom when running your Virtual Assistant business so that you can make it your own. You choose your hours, you pick the work you do and importantly, you decide which clients you want to work with. There are so many benefits of running a VA business that's 100% yours - unlike a franchise model, we don't charge hefty upfront fees or expect you to share a percentage of your ongoing income. Our programme is low cost and packed full of value. If you consider that the average hourly rate for a VA in the UK is £30 and an average client might use you for 20 hours a month, you should get your initial investment back within just one month of working with your first client. You're probably wondering how you'll get clients We've been doing it since 2005 so we know what works and what doesn't. Getting clients is the main focus of our programme - we show you proven ways to get the right type of clients who'll appreciate you, and who you'll love working with. So, what next if you think you have the makings of a great VA? Our step-by-step FAB-VA programme provides all the guidance and video support you need to build a successful VA business from scratch. The guesswork has been removed to save you both time and money, take a look at our website to see how others have found it. The programme can fit around your current circumstances, and you can continue to work until you've started onboarding your own clients. Some people even choose to permanently run their VA business alongside a part-time job. We show you realistic earning potential in years 1 & 2 in our webinar about becoming a Virtual Assistant. We encourage you to watch this video now so you can decide if being a VA is right for you. Click 'Apply Now' to progress your application on our website and access the webinar.
Apr 26, 2026
Full time
Are you looking for a more rewarding role that you can start immediately? Would you like to build something for yourself which allows you to work from home and choose working hours to fit around you? If this is you, My VA Business could help you on your journey. We show you how to use your existing skills to build your own successful Virtual Assistant business, working from home, with our complete step-by-step programme. There's no self-employment experience required to be a virtual assistant and you can create a business that's tailored specifically to your lifestyle and needs. At My VA Business we're straightforward and transparent and we offer ongoing support if you need it, as well as a community of other VAs to connect with. What kind of work do Virtual Assistants do? Virtual Assistants can offer a range of administrator services, and as your own boss, you can choose exactly the type of work you'll do: Some examples of VA services you might offer include: General Admin Diary Management Travel Booking Inbox Management Project Management / Support Customer Service Research If you have specific experience, you might also choose to offer a more specialised service (and in some cases gain a higher rate), such as: Marketing Tech / IT Bookkeeping Social Media Management Transcription Medical / Legal Translation What can starting your own VA business do for you? Freedom over the hours you work A better work-life balance - whatever that means to you Financial freedom - VAs charge on average £30/hour No wasted time commuting (working from home) You might have experience in a role like (not essential) Personal Assistant Executive Assistant Administrator Marketing Compliance Business Analyst Bookkeeper Copywriter Project Manager Why should you create your business with our VA programme? We've helped hundreds of people change course and set up successful Virtual Assistant businesses, using their existing skills to build their own brand. You don't need Personal Assistant (PA) experience. We feel passionately that you should have choice and freedom when running your Virtual Assistant business so that you can make it your own. You choose your hours, you pick the work you do and importantly, you decide which clients you want to work with. There are so many benefits of running a VA business that's 100% yours - unlike a franchise model, we don't charge hefty upfront fees or expect you to share a percentage of your ongoing income. Our programme is low cost and packed full of value. If you consider that the average hourly rate for a VA in the UK is £30 and an average client might use you for 20 hours a month, you should get your initial investment back within just one month of working with your first client. You're probably wondering how you'll get clients We've been doing it since 2005 so we know what works and what doesn't. Getting clients is the main focus of our programme - we show you proven ways to get the right type of clients who'll appreciate you, and who you'll love working with. So, what next if you think you have the makings of a great VA? Our step-by-step FAB-VA programme provides all the guidance and video support you need to build a successful VA business from scratch. The guesswork has been removed to save you both time and money, take a look at our website to see how others have found it. The programme can fit around your current circumstances, and you can continue to work until you've started onboarding your own clients. Some people even choose to permanently run their VA business alongside a part-time job. We show you realistic earning potential in years 1 & 2 in our webinar about becoming a Virtual Assistant. We encourage you to watch this video now so you can decide if being a VA is right for you. Click 'Apply Now' to progress your application on our website and access the webinar.
We are looking for a highly experienced Sales Manager with territory sales experience based just outside Bicester. The role is full time and permanent offering a salary of up to circa £40,000 with excellent commission opportunities. Working for a highly successful, growing family business who are a name in the logistics sector. Based in Bicester with regular visits with clients across the UK. The main focus for the Sales Manager is to build long lasting relationships with businesses with strong growth potential. Key Responsibilities for the Sales Manager: Proactively, prospect and identify new B2B clients Follow up/convert leads Targeting medium to large manufacturers, retailers and online brands Identifying client pain points, providing bespoke tailored logistics solutions and pricing structures Creating tender and contract documentation for clients Client presentations Manage the 360 sales cycle Work closely with operations for smooth implementation and client satisfaction Build long term client relationships for repeat business and account growth Regular visits to clients across the UK to win business, make presentations, tenders Key Skills for the Sales Manager: Strong proven track record in sales - business development, account management, converting leads Experience within logistics, home delivery would be an advantage Experience working independently in a field based role Knowledge of the logistics, home delivery sector, pricing structures, competitors Business development, prospecting, lead generation Account management and contract negotiation Tender preparation and contract writing Excellent communication and relationship-building skills at all levels Strategic planning and proactive problem solving, able to build a solid pipeline Highly motivated, proactive, and willing to "get stuck in" Detail-oriented and thorough in approach Accountable, taking ownership Excellent communicator, able to influence and inspire others through expertise and data-driven insight Confident relationship builder at all levels of a customer's organisation What's in it for you? Salary of up to circa £40,000 Excellent commission opportunities 25 days holiday plus bank holidays Company car, laptop and phone Employee discount scheme Food for lunches provided Health and well being programme Free onsite parking Be part of a growing and developing family business
Apr 26, 2026
Full time
We are looking for a highly experienced Sales Manager with territory sales experience based just outside Bicester. The role is full time and permanent offering a salary of up to circa £40,000 with excellent commission opportunities. Working for a highly successful, growing family business who are a name in the logistics sector. Based in Bicester with regular visits with clients across the UK. The main focus for the Sales Manager is to build long lasting relationships with businesses with strong growth potential. Key Responsibilities for the Sales Manager: Proactively, prospect and identify new B2B clients Follow up/convert leads Targeting medium to large manufacturers, retailers and online brands Identifying client pain points, providing bespoke tailored logistics solutions and pricing structures Creating tender and contract documentation for clients Client presentations Manage the 360 sales cycle Work closely with operations for smooth implementation and client satisfaction Build long term client relationships for repeat business and account growth Regular visits to clients across the UK to win business, make presentations, tenders Key Skills for the Sales Manager: Strong proven track record in sales - business development, account management, converting leads Experience within logistics, home delivery would be an advantage Experience working independently in a field based role Knowledge of the logistics, home delivery sector, pricing structures, competitors Business development, prospecting, lead generation Account management and contract negotiation Tender preparation and contract writing Excellent communication and relationship-building skills at all levels Strategic planning and proactive problem solving, able to build a solid pipeline Highly motivated, proactive, and willing to "get stuck in" Detail-oriented and thorough in approach Accountable, taking ownership Excellent communicator, able to influence and inspire others through expertise and data-driven insight Confident relationship builder at all levels of a customer's organisation What's in it for you? Salary of up to circa £40,000 Excellent commission opportunities 25 days holiday plus bank holidays Company car, laptop and phone Employee discount scheme Food for lunches provided Health and well being programme Free onsite parking Be part of a growing and developing family business
Make Your Mark at Ipsos Global Head of Syndicated Products - Audience Measurement Ipsos is seeking a visionary and strategic leader to serve as the Global Head of Syndicated Products. As the Global Product Owner, you will be primarily responsible for helping to shape the long term vision and strategic roadmap for our syndicated offers. This is a high impact leadership role responsible for the growth, and evolution of our entire syndicated product portfolio. As a "builder" and a "strategist," you will turn commercial white spaces into monetizable data products. You will lead through influence in a matrix environment, ensuring that our syndicated offers meet the changing needs of media owners, agencies, and global brands. What is in it for you? This opportunity provides you with a platform to: You will play a pivotal role in setting a Product Portfolio Strategy & Vision Influence new product development Drive growth opportunities across Ipsos - commercial growth and P&L influence Lead and inspire indirect teams across Research, Operations, Sales, and Marketing to execute the product roadmap effectively. Act as the primary global advocate for Ipsos's syndicated capabilities The Role This role sits in Ipsos' global audience measurement within syndicated services. Ipsos Global Influentials (IGI) is the comprehensive survey to understand the motivations and desires of decision makers, big spenders and trendsetters who shape the world. Targeting adults in households in the top 20% of income and business leaders in 40+ markets, IGI tracks media usage, wealth, business decisions, personal spending, and attitudes across various product categories. Continuous tracking enables you to grasp and react to the moments that matter. From understanding life changes to emerging global trends, IGI provides a rich, agile and actionable solution that enables you to convince hard to reach audiences on why they need your brand. Key Responsibilities: Product Portfolio Strategy & Vision - Portfolio Oversight Provide strategic guidance and oversight for existing syndicated offers (IGI, GameTrack, StatEx) ensuring their growth and product development in line with changing market needs Long Term Roadmap: Develop and articulate a compelling long term vision for the global syndicated business, ensuring all products align with the company's broader business objectives. New Product Development (NPD): Lead the end to end process of identifying, packaging, and monetizing new data driven products to expand our market footprint. Commercial Growth & P&L Influence Revenue Strategy: Partner with Global Commercial leads to manage and identify new clients to drive revenue growth across the portfolio. Matrix P&L Management: While not having direct P&L ownership, you will be responsible for the global commercial success of the products, influencing regional leaders to hit growth targets. Monetization & Activation: Innovate how independent datasets are used by media owners and brands for both insights and activation, ensuring maximum ROI for clients. Matrix Leadership & Operations Cross Functional Orchestration: Lead and inspire indirect teams across Research, Operations, Sales, and Marketing to execute the product roadmap effectively. Stakeholder Management: Build and maintain strong relationships with senior leadership, internal country managers, and external industry partners. Product Evangelism: Act as the primary global advocate for Ipsos's syndicated capabilities, communicating their value to technical teams and C suite executives alike. About you: This role requires a passionate visionary business leader. We are seeking someone with: Expertise in Syndicated Data: Required experience in media/advertising and a mastery of how syndicated datasets are utilized by the industry. Mastery of Matrix Environments: Demonstrated ability to lead through influence rather than direct authority, fostering collaboration across diverse, global teams. Data Driven Decision Making: An analytical mindset capable of synthesizing complex research data and financial metrics into actionable business plans. Proven Strategic Builder: Extensive experience developing and executing successful business strategies, specifically in launching and scaling new products. Commercial & Financial Acumen: A deep understanding of business drivers, financial concepts, and the ability to capitalize on commercial opportunities in a global market. Benefits: We offer a comprehensive benefits package designed to support you as an individual. Our standard benefits include 25 days annual leave, pension contribution, income protection and life assurance. In addition, there are a range of health & wellbeing, financial benefits and professional development opportunities. We realise you may have commitments outside of work and will consider flexible working applications - please highlight what you are looking for when you make your application. We have a hybrid approach to work and ask people to be in the office or with clients for 3 days per week. We are committed to equality, treating people fairly, promoting a positive and inclusive working environment and ensuring we have diversity of people and views. We recognise that this is important for our business success - a more diverse workforce will enable us to better reflect and understand the world we research and ultimately deliver better research and insight to our clients. We are proud to be a member of the Disability Confident scheme, certified as Level 2 Disability Confident Employer. We are dedicated to providing an inclusive and accessible recruitment process.
Apr 26, 2026
Full time
Make Your Mark at Ipsos Global Head of Syndicated Products - Audience Measurement Ipsos is seeking a visionary and strategic leader to serve as the Global Head of Syndicated Products. As the Global Product Owner, you will be primarily responsible for helping to shape the long term vision and strategic roadmap for our syndicated offers. This is a high impact leadership role responsible for the growth, and evolution of our entire syndicated product portfolio. As a "builder" and a "strategist," you will turn commercial white spaces into monetizable data products. You will lead through influence in a matrix environment, ensuring that our syndicated offers meet the changing needs of media owners, agencies, and global brands. What is in it for you? This opportunity provides you with a platform to: You will play a pivotal role in setting a Product Portfolio Strategy & Vision Influence new product development Drive growth opportunities across Ipsos - commercial growth and P&L influence Lead and inspire indirect teams across Research, Operations, Sales, and Marketing to execute the product roadmap effectively. Act as the primary global advocate for Ipsos's syndicated capabilities The Role This role sits in Ipsos' global audience measurement within syndicated services. Ipsos Global Influentials (IGI) is the comprehensive survey to understand the motivations and desires of decision makers, big spenders and trendsetters who shape the world. Targeting adults in households in the top 20% of income and business leaders in 40+ markets, IGI tracks media usage, wealth, business decisions, personal spending, and attitudes across various product categories. Continuous tracking enables you to grasp and react to the moments that matter. From understanding life changes to emerging global trends, IGI provides a rich, agile and actionable solution that enables you to convince hard to reach audiences on why they need your brand. Key Responsibilities: Product Portfolio Strategy & Vision - Portfolio Oversight Provide strategic guidance and oversight for existing syndicated offers (IGI, GameTrack, StatEx) ensuring their growth and product development in line with changing market needs Long Term Roadmap: Develop and articulate a compelling long term vision for the global syndicated business, ensuring all products align with the company's broader business objectives. New Product Development (NPD): Lead the end to end process of identifying, packaging, and monetizing new data driven products to expand our market footprint. Commercial Growth & P&L Influence Revenue Strategy: Partner with Global Commercial leads to manage and identify new clients to drive revenue growth across the portfolio. Matrix P&L Management: While not having direct P&L ownership, you will be responsible for the global commercial success of the products, influencing regional leaders to hit growth targets. Monetization & Activation: Innovate how independent datasets are used by media owners and brands for both insights and activation, ensuring maximum ROI for clients. Matrix Leadership & Operations Cross Functional Orchestration: Lead and inspire indirect teams across Research, Operations, Sales, and Marketing to execute the product roadmap effectively. Stakeholder Management: Build and maintain strong relationships with senior leadership, internal country managers, and external industry partners. Product Evangelism: Act as the primary global advocate for Ipsos's syndicated capabilities, communicating their value to technical teams and C suite executives alike. About you: This role requires a passionate visionary business leader. We are seeking someone with: Expertise in Syndicated Data: Required experience in media/advertising and a mastery of how syndicated datasets are utilized by the industry. Mastery of Matrix Environments: Demonstrated ability to lead through influence rather than direct authority, fostering collaboration across diverse, global teams. Data Driven Decision Making: An analytical mindset capable of synthesizing complex research data and financial metrics into actionable business plans. Proven Strategic Builder: Extensive experience developing and executing successful business strategies, specifically in launching and scaling new products. Commercial & Financial Acumen: A deep understanding of business drivers, financial concepts, and the ability to capitalize on commercial opportunities in a global market. Benefits: We offer a comprehensive benefits package designed to support you as an individual. Our standard benefits include 25 days annual leave, pension contribution, income protection and life assurance. In addition, there are a range of health & wellbeing, financial benefits and professional development opportunities. We realise you may have commitments outside of work and will consider flexible working applications - please highlight what you are looking for when you make your application. We have a hybrid approach to work and ask people to be in the office or with clients for 3 days per week. We are committed to equality, treating people fairly, promoting a positive and inclusive working environment and ensuring we have diversity of people and views. We recognise that this is important for our business success - a more diverse workforce will enable us to better reflect and understand the world we research and ultimately deliver better research and insight to our clients. We are proud to be a member of the Disability Confident scheme, certified as Level 2 Disability Confident Employer. We are dedicated to providing an inclusive and accessible recruitment process.
Lead the game development strategy and operations for External Publishing Studio game developers to produce high potential game ideas and guide developers through prototyping these concepts. Full life cycle management of multiple gaming titles from ideation > prototype development > testing > full game development > full game live ops management. Own the prototyping and testing process co-ordinating support of internal teams. Provide actionable feedback to developers and external partners based on marketability, retention, monetisation and LTV data. Report results and findings to senior management to support studio decision making. Implement game changes that result in improvements to KPIs. Partner across multiple groups (Studio, Performance Marketing, Product and Game Design, Ops, Ad Monetisation, QA, etc) to ensure the successful launch of new titles. What are we looking for? 3 - 5 years of professional experience in mobile F2P gaming as a or within a similar role such as Game Designer or Product Manager. Successfully launched a mobile F2P game to market. Bachelor's degree or equivalent in Business, Economics, Computer Science, or related field. Must have a high level of written and oral communication skills in English. Knowledge of other languages is a plus (specifically Chinese - Traditional/Simplified, Vietnamese, Russian, Turkish). Passion for mobile gaming. Clear verbal and written communication. Ability to make important decisions on your own. Excellent project management skills and attention to detail. Strong analytical skills. Ability to identify and evolve quickly with mobile gaming trends. About Miniclip Operating in 12 countries, Miniclip develops and launches games in multiple categories across its 20 studios. Founded in 2001 with an internationally recognised brand name, Miniclip has successfully grown a global audience across 195 countries and six continents. It has a unique understanding of the games space, developing and distributing a strong portfolio of over 60 high-quality mobile games globally.
Apr 26, 2026
Full time
Lead the game development strategy and operations for External Publishing Studio game developers to produce high potential game ideas and guide developers through prototyping these concepts. Full life cycle management of multiple gaming titles from ideation > prototype development > testing > full game development > full game live ops management. Own the prototyping and testing process co-ordinating support of internal teams. Provide actionable feedback to developers and external partners based on marketability, retention, monetisation and LTV data. Report results and findings to senior management to support studio decision making. Implement game changes that result in improvements to KPIs. Partner across multiple groups (Studio, Performance Marketing, Product and Game Design, Ops, Ad Monetisation, QA, etc) to ensure the successful launch of new titles. What are we looking for? 3 - 5 years of professional experience in mobile F2P gaming as a or within a similar role such as Game Designer or Product Manager. Successfully launched a mobile F2P game to market. Bachelor's degree or equivalent in Business, Economics, Computer Science, or related field. Must have a high level of written and oral communication skills in English. Knowledge of other languages is a plus (specifically Chinese - Traditional/Simplified, Vietnamese, Russian, Turkish). Passion for mobile gaming. Clear verbal and written communication. Ability to make important decisions on your own. Excellent project management skills and attention to detail. Strong analytical skills. Ability to identify and evolve quickly with mobile gaming trends. About Miniclip Operating in 12 countries, Miniclip develops and launches games in multiple categories across its 20 studios. Founded in 2001 with an internationally recognised brand name, Miniclip has successfully grown a global audience across 195 countries and six continents. It has a unique understanding of the games space, developing and distributing a strong portfolio of over 60 high-quality mobile games globally.
Business Development Manager / Technical Sales Manager Construction Products (North West & Yorkshire) Location Home-based / Regional role Covering the M62 corridor including Liverpool, Manchester, Leeds, and Lancashire Salary Up to £45k per annum + bonus + car allowance The Opportunity If you are a commercially driven sales professional with experience in construction materials, this is a genuine opportunity to take ownership of a well-established and high-potential region. You will be responsible for developing business across the Northwest and Yorkshire, working with merchants, contractors, developers, and specifiers to grow sales of a respected range of construction products. This is a role that goes beyond sales you will be involved in technical discussions, project support and building long-term relationships across the supply chain. The position offers a strong mix of new business and account development, with the autonomy to manage your territory while being supported by an experienced internal team. Key Responsibilities Drive sales across a defined regional territory, identifying and converting new business opportunities Develop and manage relationships with builders merchants, distributors, and stockists Follow up and convert incoming enquiries, providing quotations and project support Provide technical advice to contractors, developers, and specifiers Carry out site visits to support projects and strengthen customer relationships Deliver product presentations, CPDs and training sessions Work closely with internal technical, sales and marketing teams Maintain accurate records using a CRM system, managing pipeline and activity Achieve agreed sales targets and contribute to overall business growth About You Proven experience in a Business Development, Area Sales, or Technical Sales role Background in construction materials or building products (e.g. mortars, renders, insulation, drylining or similar) Experience working with merchant channels and distribution networks Comfortable dealing with contractors, developers, and specifiers Able to deliver technical presentations and build credibility with customers Self-motivated, organised and target-driven Strong communication and relationship-building skills Full UK driving licence Why Apply This is a well-balanced role offering both responsibility and support. You will have the freedom to grow your region while representing a strong product range with an established reputation in the market. It s a good fit for someone who enjoys being out in the field, building relationships and seeing projects through from enquiry to completion. Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency. In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included.
Apr 26, 2026
Full time
Business Development Manager / Technical Sales Manager Construction Products (North West & Yorkshire) Location Home-based / Regional role Covering the M62 corridor including Liverpool, Manchester, Leeds, and Lancashire Salary Up to £45k per annum + bonus + car allowance The Opportunity If you are a commercially driven sales professional with experience in construction materials, this is a genuine opportunity to take ownership of a well-established and high-potential region. You will be responsible for developing business across the Northwest and Yorkshire, working with merchants, contractors, developers, and specifiers to grow sales of a respected range of construction products. This is a role that goes beyond sales you will be involved in technical discussions, project support and building long-term relationships across the supply chain. The position offers a strong mix of new business and account development, with the autonomy to manage your territory while being supported by an experienced internal team. Key Responsibilities Drive sales across a defined regional territory, identifying and converting new business opportunities Develop and manage relationships with builders merchants, distributors, and stockists Follow up and convert incoming enquiries, providing quotations and project support Provide technical advice to contractors, developers, and specifiers Carry out site visits to support projects and strengthen customer relationships Deliver product presentations, CPDs and training sessions Work closely with internal technical, sales and marketing teams Maintain accurate records using a CRM system, managing pipeline and activity Achieve agreed sales targets and contribute to overall business growth About You Proven experience in a Business Development, Area Sales, or Technical Sales role Background in construction materials or building products (e.g. mortars, renders, insulation, drylining or similar) Experience working with merchant channels and distribution networks Comfortable dealing with contractors, developers, and specifiers Able to deliver technical presentations and build credibility with customers Self-motivated, organised and target-driven Strong communication and relationship-building skills Full UK driving licence Why Apply This is a well-balanced role offering both responsibility and support. You will have the freedom to grow your region while representing a strong product range with an established reputation in the market. It s a good fit for someone who enjoys being out in the field, building relationships and seeing projects through from enquiry to completion. Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency. In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included.
Board Intelligence is a technology and advisory firm that supercharges boards with the science of board effectiveness. We build better businesses and benefit society. Through a suite of AI-powered software tools, evaluation frameworks, and advisory services that distil twenty years of boardroom experience, we improve the efficiency of board processes and the effectiveness of boards. We work with over 80,000 leaders and 3,000 organisations across the world, with clients across the Fortune 500, FTSE 100, and OMX 30. In 2024 we received substantial backing from K1 Investment Management - the leading B2B Enterprise SaaS investors. We are at the beginning of significant growth, and we're looking for superb talent to join us on this journey. As we grow, we're fiercely protective of our culture and values. Many of us, including our founders, have families and other priorities, so we know the value of a supportive company. The team is diverse and friendly. We value fun: most days you'll find a social event or learning opportunity to get involved with, including company socials, away days, and philanthropic activities. Our Mission We unleash the potential of organisations through the science of board effectiveness, building better businesses and benefiting society. The Role The Customer Success teamis responsible forefficiently driving an exceptional experience for all our customers. We partner with our clients to ensure strong adoption and value realization across their organizations. We'relooking for a Customer Success Manager to join our thriving Customer team at Board Intelligence.You'llsit within the Digital CS team, in this role,you'llsplit your time between delivering engaging onboarding experiences for newcustomers, andmaintaining the portfolio of Scaled accounts alongside the Scaled team, through digital-first engagement strategies.In addition to delivering at scale,you'llalso partner closely with your teamand the Director of Digital CSto operationalize top quality digital journeyswith AI at the forefront, using tools such as Claude,Planhatand Pendo. This role is perfect for someone whohas a passion for AI first initiatives andexcels at delivering exceptional onboarding experiences while also building scalable customer success programs. As we continue to scale our SaaS business, this role will be instrumental in ensuring new customers get off to a strong start,maintainingexceptional retention across our Scaled segment, and proving that personalized, high-quality customer success can be delivered efficiently through smart, digital-first strategies. Main Responsibilities Onboarding (Initially50% of role): Deliver engaging onboarding experiences for new customers, across all our segments, guiding them throughinitialsetup, configuration,training,and early adoption milestones to ensure successful product launch Monitor onboarding health metrics and engagement data toidentifyat-risk customers early, providingtimelyinterventions to ensure successful implementation and early wins Working closely with the Director of Digital CS to design, iterate, andoptimise the various onboarding journeys for each of our segmentswith AI at the forefrontwithtools likePlanhatand Pendo.Identifyingopportunities to improve time-to-value, reduce friction, and increase self-service adoption through better content, automation, and in-app guidance Create andmaintainonboarding resources including email sequences, video tutorials, helpcentrecontent, and in-app guides that enable customers to successfully adopt the platform independently Scaled Portfolio Management& Digital Strategy(50% of role): Be a part of the team managing the portfolio of Scaled accounts through digital-first engagement strategies,leveragingAI,automation, data insights, and targeted campaigns tomaintaincustomer health and drive adoption Working closely with the Director of Digital CS to build and execute automatedand AI drivencustomer engagement programs including email campaigns, in-app messaging, and digital touchpoints that proactively address customer needs, drive feature adoption, and prevent churn using tools likePlanhatand Pendo. Create educational materials such as videos, guides, walk throughs, and webinars to support fully digital or 1-many customer enablement that drives adoption, awareness, and value delivery. Monitor portfolio health through data analysis,identifyingtrends, risks, and opportunities across the Scaled segment, and implementing targeted interventions where needed Act as the voice of the Scaled customer internally, sharing insights with Product, Marketing, and Go-To-Market teams to influence self-service improvements, content development, and digital experience enhancements Required Skills and Experience Customer Success Experience: Demonstrableexperience inOnboarding,CustomerSuccessor Account Management in a B2B SaaS environment, with proventrack recordmanaginga significant portfolio of accountsand achieving high retention rates (90%+ GRR). Provenexperience owning the renewal process and successfully negotiating contract renewals withsenior leaders. SaaS,AIand Technical Understanding: Strong understanding of SaaS business models andonboarding/customer success metrics includingTTV,GRR, PINCs, CSQLsandcustomer health scoring, Experience withmaximisingcustomersuccess platforms (such asPlanhat) and digital engagement tools (Pendo or similar), withabilityto quickly become a product expert. Experience utilising AI tools such as Claude & Copilot to drive more efficient processes with onboarding and daily Customer Success. Strategic and Analytical Thinking: Strong analytical skills with ability tointerpret usagedata, engagement metrics, and business outcomes to proactivelyidentifyrisks and opportunities Data-driven approach to decision making with experience developing customer success plans and tracking progress against success criteria Essential Soft Skills Exceptional relationship-building and communication skills, with ability to influence and build trust with senior executives Proactive and self-motivated with excellent time management to manage multiple accounts simultaneously Customer-centric approach with genuine passion for helping customers succeed and creating moments of surprise and delight Collaborative team player who can work cross-functionally with Sales, Product, Support, and Marketing team Nice to Have Experience inthe governance, legal tech, or board management space Background working with professional services firms, corporate legal departments, or corporate secretaries Experience in a high-growth SaaS company that has scaled rapidly or been through acquisition Here's some of what's on offer: Pension scheme Personal performance bonus 26 days holiday each calendar year Bupa health & dental cover Group life assurance EAP Cycle to work scheme We pride ourselves on our great working environment and package.
Apr 26, 2026
Full time
Board Intelligence is a technology and advisory firm that supercharges boards with the science of board effectiveness. We build better businesses and benefit society. Through a suite of AI-powered software tools, evaluation frameworks, and advisory services that distil twenty years of boardroom experience, we improve the efficiency of board processes and the effectiveness of boards. We work with over 80,000 leaders and 3,000 organisations across the world, with clients across the Fortune 500, FTSE 100, and OMX 30. In 2024 we received substantial backing from K1 Investment Management - the leading B2B Enterprise SaaS investors. We are at the beginning of significant growth, and we're looking for superb talent to join us on this journey. As we grow, we're fiercely protective of our culture and values. Many of us, including our founders, have families and other priorities, so we know the value of a supportive company. The team is diverse and friendly. We value fun: most days you'll find a social event or learning opportunity to get involved with, including company socials, away days, and philanthropic activities. Our Mission We unleash the potential of organisations through the science of board effectiveness, building better businesses and benefiting society. The Role The Customer Success teamis responsible forefficiently driving an exceptional experience for all our customers. We partner with our clients to ensure strong adoption and value realization across their organizations. We'relooking for a Customer Success Manager to join our thriving Customer team at Board Intelligence.You'llsit within the Digital CS team, in this role,you'llsplit your time between delivering engaging onboarding experiences for newcustomers, andmaintaining the portfolio of Scaled accounts alongside the Scaled team, through digital-first engagement strategies.In addition to delivering at scale,you'llalso partner closely with your teamand the Director of Digital CSto operationalize top quality digital journeyswith AI at the forefront, using tools such as Claude,Planhatand Pendo. This role is perfect for someone whohas a passion for AI first initiatives andexcels at delivering exceptional onboarding experiences while also building scalable customer success programs. As we continue to scale our SaaS business, this role will be instrumental in ensuring new customers get off to a strong start,maintainingexceptional retention across our Scaled segment, and proving that personalized, high-quality customer success can be delivered efficiently through smart, digital-first strategies. Main Responsibilities Onboarding (Initially50% of role): Deliver engaging onboarding experiences for new customers, across all our segments, guiding them throughinitialsetup, configuration,training,and early adoption milestones to ensure successful product launch Monitor onboarding health metrics and engagement data toidentifyat-risk customers early, providingtimelyinterventions to ensure successful implementation and early wins Working closely with the Director of Digital CS to design, iterate, andoptimise the various onboarding journeys for each of our segmentswith AI at the forefrontwithtools likePlanhatand Pendo.Identifyingopportunities to improve time-to-value, reduce friction, and increase self-service adoption through better content, automation, and in-app guidance Create andmaintainonboarding resources including email sequences, video tutorials, helpcentrecontent, and in-app guides that enable customers to successfully adopt the platform independently Scaled Portfolio Management& Digital Strategy(50% of role): Be a part of the team managing the portfolio of Scaled accounts through digital-first engagement strategies,leveragingAI,automation, data insights, and targeted campaigns tomaintaincustomer health and drive adoption Working closely with the Director of Digital CS to build and execute automatedand AI drivencustomer engagement programs including email campaigns, in-app messaging, and digital touchpoints that proactively address customer needs, drive feature adoption, and prevent churn using tools likePlanhatand Pendo. Create educational materials such as videos, guides, walk throughs, and webinars to support fully digital or 1-many customer enablement that drives adoption, awareness, and value delivery. Monitor portfolio health through data analysis,identifyingtrends, risks, and opportunities across the Scaled segment, and implementing targeted interventions where needed Act as the voice of the Scaled customer internally, sharing insights with Product, Marketing, and Go-To-Market teams to influence self-service improvements, content development, and digital experience enhancements Required Skills and Experience Customer Success Experience: Demonstrableexperience inOnboarding,CustomerSuccessor Account Management in a B2B SaaS environment, with proventrack recordmanaginga significant portfolio of accountsand achieving high retention rates (90%+ GRR). Provenexperience owning the renewal process and successfully negotiating contract renewals withsenior leaders. SaaS,AIand Technical Understanding: Strong understanding of SaaS business models andonboarding/customer success metrics includingTTV,GRR, PINCs, CSQLsandcustomer health scoring, Experience withmaximisingcustomersuccess platforms (such asPlanhat) and digital engagement tools (Pendo or similar), withabilityto quickly become a product expert. Experience utilising AI tools such as Claude & Copilot to drive more efficient processes with onboarding and daily Customer Success. Strategic and Analytical Thinking: Strong analytical skills with ability tointerpret usagedata, engagement metrics, and business outcomes to proactivelyidentifyrisks and opportunities Data-driven approach to decision making with experience developing customer success plans and tracking progress against success criteria Essential Soft Skills Exceptional relationship-building and communication skills, with ability to influence and build trust with senior executives Proactive and self-motivated with excellent time management to manage multiple accounts simultaneously Customer-centric approach with genuine passion for helping customers succeed and creating moments of surprise and delight Collaborative team player who can work cross-functionally with Sales, Product, Support, and Marketing team Nice to Have Experience inthe governance, legal tech, or board management space Background working with professional services firms, corporate legal departments, or corporate secretaries Experience in a high-growth SaaS company that has scaled rapidly or been through acquisition Here's some of what's on offer: Pension scheme Personal performance bonus 26 days holiday each calendar year Bupa health & dental cover Group life assurance EAP Cycle to work scheme We pride ourselves on our great working environment and package.
Bathroom4Less is a rapidly growing omnichannel supplier to the e-commerce, plumbing, and retail sectors. We are looking for a forward-thinking, high-energy Trade Counter Sales Manager to lead our Tipton operation. This is a role for a "Modern Manager" - someone who isn't happy just waiting for the phone to ring. You will be a proactive leader who is happy to push the business forward, bridging the gap between our physical trade counter and our digital community. You will be responsible for driving site performance, building an excellent local trade presence, and using digital tools to keep our brand at the forefront of the trade landscape. Key Responsibilities Trade Counter Leadership and Sales: Drive Revenue: Take full ownership of the Tipton trade counter, hitting monthly targets by converting inquiries into high-value orders and maximising "add-on" sales. Expert Consultation: Provide high-level technical advice to tradespeople and contractors, ensuring they have the right products for the job. Pipeline Management: Proactively follow up on quotes and manage the sales lifecycle from the initial trade inquiry to final delivery / collection. Operational Excellence: Maintain a professional, efficient, and "trade-ready" environment. Ensure stock visibility is high, and the counter area is optimised for fast-paced service. Digital Growth and Social Media: Forward-Thinking Marketing: Use social media (TikTok, Facebook, Instagram) to showcase new stock arrivals, bulk-buy deals, and "behind-the-scenes" warehouse action. Engagement: Actively manage digital inquiries, turning "likes" and comments into site visits and account applications. The Ideal Candidate: Forward-Thinking Attitude: You are someone who looks for solutions, not excuses. You are happy to push boundaries and find new ways to grow the business. Experience: 3+ years in a senior trade sales environment (e.g. Plumbing, Electrical, KBB, or Builders Merchants). Digital Savvy: You are comfortable using a smartphone to promote the business. You understand that the modern trade customer is on social media, and you know how to reach them. Communication: A master of "trade talk." You can build instant rapport with plumbers and contractors, understanding their technical needs and pressure points. Benefits: Commission Structure: Rewarding your drive to grow the Tipton site. Pension Scheme. Holiday: 20 days holiday plus 8 Bank Holidays, plus an extra day off for your birthday. Growth Potential: Opportunities to progress within a rapidly expanding company that values innovative thinkers.
Apr 26, 2026
Full time
Bathroom4Less is a rapidly growing omnichannel supplier to the e-commerce, plumbing, and retail sectors. We are looking for a forward-thinking, high-energy Trade Counter Sales Manager to lead our Tipton operation. This is a role for a "Modern Manager" - someone who isn't happy just waiting for the phone to ring. You will be a proactive leader who is happy to push the business forward, bridging the gap between our physical trade counter and our digital community. You will be responsible for driving site performance, building an excellent local trade presence, and using digital tools to keep our brand at the forefront of the trade landscape. Key Responsibilities Trade Counter Leadership and Sales: Drive Revenue: Take full ownership of the Tipton trade counter, hitting monthly targets by converting inquiries into high-value orders and maximising "add-on" sales. Expert Consultation: Provide high-level technical advice to tradespeople and contractors, ensuring they have the right products for the job. Pipeline Management: Proactively follow up on quotes and manage the sales lifecycle from the initial trade inquiry to final delivery / collection. Operational Excellence: Maintain a professional, efficient, and "trade-ready" environment. Ensure stock visibility is high, and the counter area is optimised for fast-paced service. Digital Growth and Social Media: Forward-Thinking Marketing: Use social media (TikTok, Facebook, Instagram) to showcase new stock arrivals, bulk-buy deals, and "behind-the-scenes" warehouse action. Engagement: Actively manage digital inquiries, turning "likes" and comments into site visits and account applications. The Ideal Candidate: Forward-Thinking Attitude: You are someone who looks for solutions, not excuses. You are happy to push boundaries and find new ways to grow the business. Experience: 3+ years in a senior trade sales environment (e.g. Plumbing, Electrical, KBB, or Builders Merchants). Digital Savvy: You are comfortable using a smartphone to promote the business. You understand that the modern trade customer is on social media, and you know how to reach them. Communication: A master of "trade talk." You can build instant rapport with plumbers and contractors, understanding their technical needs and pressure points. Benefits: Commission Structure: Rewarding your drive to grow the Tipton site. Pension Scheme. Holiday: 20 days holiday plus 8 Bank Holidays, plus an extra day off for your birthday. Growth Potential: Opportunities to progress within a rapidly expanding company that values innovative thinkers.
