LOCATION: EASTGATE SHOPPING CENTRE - INVERNESS SHIFT PATTERN: Various, 42 hours per week PAY RATE: £14.42 per hour ROLE OVERVIEW AND PURPOSE ABM is looking for a Security Relief Officer who is accountable to the Duty Manager (s) for the support, management, and delivery of Security within the Shopping Centre environment. The SRO will ensure exemplary standards of security and customer service are always provided to the client and visitors to the site. The purpose of the role will be to provide relief cover for planned and unplanned absences. KEY RESPONSIBILITIES Ensuring the security and safety of customer buildings and personnel. Responsible for protecting the security and safety of the identified buildings and personnel on site. Ensuring that assigned tasks are completed in a professional and timely manner and meet relevant legislations. Apply and conduct oneself at all times in accordance with the site Assignment and Emergency. The prevention of accidents, injuries, crime, fire, and damage by any cause to the Landlords & Tenants property. The Security Officer must always follow the procedures detailed in the assignment instructions whilst at the same time paying strict regard to their own personal safety. Able to work in line with all onsite procedures, risk assessments, method statements, assignment instructions and emergency procedures. Provide a visible deterrent, reassuring the public. Ensure criminal offenders are apprehended and handed over to the local authorities - if deemed safe and legal to do so. Maintain your personal notebook in accordance with PACE Act 1984. Undertake all duties in a safe and secure manner, considering personal safety and the safety of your colleagues and the public. Alert the Control room operator of any person thought to be suspicious in any way. Check the mall and building for potential fire hazards. Mall patrols covering all external areas where required. Ensure to complete required patrols upon request from supervisor. Including Car Park and basement. Do not permit deliveries through the mall if the time is after 09:00am or if the delivery poses risk to customers. Direct delivery to the basement area and inform the control room. Escalate health and safety issues straight away to the control room. Report any accident or injury to shift running supervisor or senior member of the team. Always be courteous towards clients, tenants, customers, and other employees. Record all incidents in the security DOB as well as in your personal pocketbook. Complete Incident Reports for all reportable incidents to the required standard. Complete documentation with facts and not to falsify any records kept. Maintain absolute confidentiality regarding company information, records of data collected and used in the course of your job functions. REQUIRED SKILLS AND EXPERIENCE Holds a current SIA Door Supervision License and CCTV (Desirable) Excellent organisational skills with the ability to balance competing priorities and workloads. Excellent written and verbal communication skills. Ability to work unsupervised and take responsibility. Ability to remain calm under pressure. Adaptable and flexible in approach to work required. Willingness and ability to work as a member of a team. Report writing/Presentation skills. Excellent observational skills. BENEFITS 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home Mental Health support and Life Event Counseling Get Fit Programme Financial and legal support Cycle to work scheme Access Perks at Work, our innovative employee app where you can find: Perks: discounts, gift cards, cashback, and exclusive offers Life: Search for resources and tools on topics ranging from family and life to health, money and work Support: Online chat or telephone service for urgent support in a crisis ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.
Apr 24, 2026
Full time
LOCATION: EASTGATE SHOPPING CENTRE - INVERNESS SHIFT PATTERN: Various, 42 hours per week PAY RATE: £14.42 per hour ROLE OVERVIEW AND PURPOSE ABM is looking for a Security Relief Officer who is accountable to the Duty Manager (s) for the support, management, and delivery of Security within the Shopping Centre environment. The SRO will ensure exemplary standards of security and customer service are always provided to the client and visitors to the site. The purpose of the role will be to provide relief cover for planned and unplanned absences. KEY RESPONSIBILITIES Ensuring the security and safety of customer buildings and personnel. Responsible for protecting the security and safety of the identified buildings and personnel on site. Ensuring that assigned tasks are completed in a professional and timely manner and meet relevant legislations. Apply and conduct oneself at all times in accordance with the site Assignment and Emergency. The prevention of accidents, injuries, crime, fire, and damage by any cause to the Landlords & Tenants property. The Security Officer must always follow the procedures detailed in the assignment instructions whilst at the same time paying strict regard to their own personal safety. Able to work in line with all onsite procedures, risk assessments, method statements, assignment instructions and emergency procedures. Provide a visible deterrent, reassuring the public. Ensure criminal offenders are apprehended and handed over to the local authorities - if deemed safe and legal to do so. Maintain your personal notebook in accordance with PACE Act 1984. Undertake all duties in a safe and secure manner, considering personal safety and the safety of your colleagues and the public. Alert the Control room operator of any person thought to be suspicious in any way. Check the mall and building for potential fire hazards. Mall patrols covering all external areas where required. Ensure to complete required patrols upon request from supervisor. Including Car Park and basement. Do not permit deliveries through the mall if the time is after 09:00am or if the delivery poses risk to customers. Direct delivery to the basement area and inform the control room. Escalate health and safety issues straight away to the control room. Report any accident or injury to shift running supervisor or senior member of the team. Always be courteous towards clients, tenants, customers, and other employees. Record all incidents in the security DOB as well as in your personal pocketbook. Complete Incident Reports for all reportable incidents to the required standard. Complete documentation with facts and not to falsify any records kept. Maintain absolute confidentiality regarding company information, records of data collected and used in the course of your job functions. REQUIRED SKILLS AND EXPERIENCE Holds a current SIA Door Supervision License and CCTV (Desirable) Excellent organisational skills with the ability to balance competing priorities and workloads. Excellent written and verbal communication skills. Ability to work unsupervised and take responsibility. Ability to remain calm under pressure. Adaptable and flexible in approach to work required. Willingness and ability to work as a member of a team. Report writing/Presentation skills. Excellent observational skills. BENEFITS 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home Mental Health support and Life Event Counseling Get Fit Programme Financial and legal support Cycle to work scheme Access Perks at Work, our innovative employee app where you can find: Perks: discounts, gift cards, cashback, and exclusive offers Life: Search for resources and tools on topics ranging from family and life to health, money and work Support: Online chat or telephone service for urgent support in a crisis ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.
Advert Close date: 24th April 2026 Senior Development Manager - West End Development at The Crown Estate Purpose of role As Senior Development Manager, you will lead the delivery of The Crown Estate's market leading development projects in the West End, with day to day responsibility across the full development lifecycle. Working in close partnership with a Project/Development or Delivery Director, you will shape and deliver complex mixed use schemes from early strategy and planning through to delivery and handover. You will be accountable for translating vision into reality, balancing commercial performance with The Crown Estate's commitments to sustainability leadership, innovation, partnership and long term stewardship to deliver strong financial, social and environmental outcomes. Context of opportunity / Main accountabilities This role sits at the heart of The Crown Estate's West End development activity, leading multidisciplinary teams and managing complexity across high profile, strategically important projects. Key accountabilities include: Leading major mixed use development projects through promotion, planning, design, delivery and handover, working closely with a Project/Development or Delivery Director Setting planning strategies and leading the preparation and submission of planning applications across multiple schemes Championing the development vision, strategic brief and holistic value creation case for major projects and programmes Assembling and leading internal and external professional teams across all stages of the development lifecycle Owning project viability, appraisals, budgets and business cases, supporting investment, gateway and Board level approvals Embedding sustainability leadership, innovation and net zero ambitions into masterplanning and delivery strategies Leading stakeholder and community engagement strategies, applying a place based approach in key West End locations Acting as client duty holder for health and safety, ensuring adoption of TCE's Safety First strategy Managing project governance, risk registers, reporting, budgets, valuations and quarterly business reviews Leading and developing Development and Assistant Development Managers, fostering a collaborative, learning led team culture Building strong external networks across public and private stakeholders, delivery partners and market influencers Most important skills based requirements Strong background in real estate development management, with experience delivering major mixed use or urban regeneration, ideally in a heritage setting Experience in managing team members Proven track record of delivering complex developments safely, to budget and programme, ideally within the Central London market Experience of leasing activity on development projects, including pre lets and negotiating Agreements for Lease High commercial and analytical capability, with strong financial, appraisal and viability skills Confidence leading multidisciplinary teams and solving complex design, delivery and stakeholder challenges Strong understanding of planning policy and regulatory frameworks impacting major developments Excellent communication skills, with the ability to influence and engage senior stakeholders, local authorities and external partners Experience leading procurement and supply chain processes for large UK development or construction projects Demonstrable commitment to sustainability leadership, innovation and adoption of best in class frameworks and approaches Our Offering / benefits: As well as a competitive salary, pension and performance related bonus offering, we have a wealth of benefits available ranging from flexible working; market leading family policies and shopping discounts in the West End,to private healthcare; life and critical illness cover and 28 days holiday with the option to buy more. We value work life balance and your wellbeing highly, enabling you to be your best self to work. Disability Disclaimer: We are a proud disability confident employer and operate the offer of interview scheme Disability Confident employer scheme - GOV.UK (). We are happy to offer alternative application methods or formats and can be flexible on our process to enable you to have the best opportunity. If you have any questions about our recruitment process or would like to talk about adjustments, please contact us directly, or at Please note that if we receive a high volume of applications, we may close this advert early. We encourage you to apply as soon as possible.
Apr 24, 2026
Full time
Advert Close date: 24th April 2026 Senior Development Manager - West End Development at The Crown Estate Purpose of role As Senior Development Manager, you will lead the delivery of The Crown Estate's market leading development projects in the West End, with day to day responsibility across the full development lifecycle. Working in close partnership with a Project/Development or Delivery Director, you will shape and deliver complex mixed use schemes from early strategy and planning through to delivery and handover. You will be accountable for translating vision into reality, balancing commercial performance with The Crown Estate's commitments to sustainability leadership, innovation, partnership and long term stewardship to deliver strong financial, social and environmental outcomes. Context of opportunity / Main accountabilities This role sits at the heart of The Crown Estate's West End development activity, leading multidisciplinary teams and managing complexity across high profile, strategically important projects. Key accountabilities include: Leading major mixed use development projects through promotion, planning, design, delivery and handover, working closely with a Project/Development or Delivery Director Setting planning strategies and leading the preparation and submission of planning applications across multiple schemes Championing the development vision, strategic brief and holistic value creation case for major projects and programmes Assembling and leading internal and external professional teams across all stages of the development lifecycle Owning project viability, appraisals, budgets and business cases, supporting investment, gateway and Board level approvals Embedding sustainability leadership, innovation and net zero ambitions into masterplanning and delivery strategies Leading stakeholder and community engagement strategies, applying a place based approach in key West End locations Acting as client duty holder for health and safety, ensuring adoption of TCE's Safety First strategy Managing project governance, risk registers, reporting, budgets, valuations and quarterly business reviews Leading and developing Development and Assistant Development Managers, fostering a collaborative, learning led team culture Building strong external networks across public and private stakeholders, delivery partners and market influencers Most important skills based requirements Strong background in real estate development management, with experience delivering major mixed use or urban regeneration, ideally in a heritage setting Experience in managing team members Proven track record of delivering complex developments safely, to budget and programme, ideally within the Central London market Experience of leasing activity on development projects, including pre lets and negotiating Agreements for Lease High commercial and analytical capability, with strong financial, appraisal and viability skills Confidence leading multidisciplinary teams and solving complex design, delivery and stakeholder challenges Strong understanding of planning policy and regulatory frameworks impacting major developments Excellent communication skills, with the ability to influence and engage senior stakeholders, local authorities and external partners Experience leading procurement and supply chain processes for large UK development or construction projects Demonstrable commitment to sustainability leadership, innovation and adoption of best in class frameworks and approaches Our Offering / benefits: As well as a competitive salary, pension and performance related bonus offering, we have a wealth of benefits available ranging from flexible working; market leading family policies and shopping discounts in the West End,to private healthcare; life and critical illness cover and 28 days holiday with the option to buy more. We value work life balance and your wellbeing highly, enabling you to be your best self to work. Disability Disclaimer: We are a proud disability confident employer and operate the offer of interview scheme Disability Confident employer scheme - GOV.UK (). We are happy to offer alternative application methods or formats and can be flexible on our process to enable you to have the best opportunity. If you have any questions about our recruitment process or would like to talk about adjustments, please contact us directly, or at Please note that if we receive a high volume of applications, we may close this advert early. We encourage you to apply as soon as possible.
Duty Manager - Fitness and Wellbeing Club Newbury FWC Fitness & Wellbeing Club Permanent contract Part time Up to £27,476.47 pro rata depending on experience plus sales commission 24 hours per week Nuffield Health is the UK's largest Healthcare Charity. We're here to do important work. As we expand our team, we're looking for passionate individuals to help deliver an exceptional fitness experience for our members. This is your chance to play a crucial role in our journey while advancing your career in a supportive environment. As a Duty Manager at our gym, you'll bring demonstrable sales experience and the ability to quickly get to grips with our business. You're enthusiastic, with excellent communication skills and a collaborative spirit. You have a 'can do' attitude and you share our passion for excellent customer service. As a Duty Manager, you will: Be responsible for the smooth running of our club; including the opening and closing the club when on shift. Prioritize Member Satisfaction, Engage with our members, fostering happiness and building strong relationships. Lead by example, support and guide your colleagues while upholding the highest quality standards. Conduct tours for prospective members, highlighting the unique benefits that only Nuffield Health provides. Oversee health and safety protocols, addressing any issues swiftly and effectively. Help achieve sales targets. Be able to swim to a high standard and be willing to undergo training at site, due to covering Lifeguard breaks. Helping you feel good. We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind. Here, you can choose from a range of fitness, lifestyle, health and fitness wellbeing rewards, such as free gym membership, health assessments, retail discounts and pension options. At Nuffield Health, we take care of what's important to you. Join Nuffield Health and create the future you want, today. It starts with you.
Apr 24, 2026
Full time
Duty Manager - Fitness and Wellbeing Club Newbury FWC Fitness & Wellbeing Club Permanent contract Part time Up to £27,476.47 pro rata depending on experience plus sales commission 24 hours per week Nuffield Health is the UK's largest Healthcare Charity. We're here to do important work. As we expand our team, we're looking for passionate individuals to help deliver an exceptional fitness experience for our members. This is your chance to play a crucial role in our journey while advancing your career in a supportive environment. As a Duty Manager at our gym, you'll bring demonstrable sales experience and the ability to quickly get to grips with our business. You're enthusiastic, with excellent communication skills and a collaborative spirit. You have a 'can do' attitude and you share our passion for excellent customer service. As a Duty Manager, you will: Be responsible for the smooth running of our club; including the opening and closing the club when on shift. Prioritize Member Satisfaction, Engage with our members, fostering happiness and building strong relationships. Lead by example, support and guide your colleagues while upholding the highest quality standards. Conduct tours for prospective members, highlighting the unique benefits that only Nuffield Health provides. Oversee health and safety protocols, addressing any issues swiftly and effectively. Help achieve sales targets. Be able to swim to a high standard and be willing to undergo training at site, due to covering Lifeguard breaks. Helping you feel good. We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind. Here, you can choose from a range of fitness, lifestyle, health and fitness wellbeing rewards, such as free gym membership, health assessments, retail discounts and pension options. At Nuffield Health, we take care of what's important to you. Join Nuffield Health and create the future you want, today. It starts with you.
Staff Nurse - Endoscopy Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust Employer: Wrightington, Wigan & Leigh NHS Foundation Trust Location: Wigan, WN1 2NN Pay: Contract Type: Permanent Hours: Full time Disability Confident: No Closing Date: 02/05/2026 About this job An exciting opportunity has arisen for a Band 5 Registered nurse to join the Endoscopy Unit at Royal Albert Edward Infirmary and become part of an evolving and innovative team. If you have Endoscopy experience we want to hear from you. We can offer you a training programme where you will be supported by our Clinical educator and other senior staff. Candidates are required to hold NMC registration to be eligible to apply for this role. Please note this vacancy may close earlier than the specified closing date if a high volume of suitable applications are received. Under the supervision of the Ward Manager the nurse is responsible for the provision, organisation and direction of nursing care of the patients in their care. To communicate effectively with all members of the multi disciplinary team to ensure safe and high quality care is provided to all patients. Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust are the proud providers of acute hospital and community services to the people of the Wigan Borough and surrounding areas. At WWL, we value our staff believing that 'happy staff, makes for happy patients'. We have a recognised track record in staff engagement, and living our values 'the WWL Way'. WWL are committed to placing the patient at the heart of everything we do, and in the provision of safe, effective care that acknowledges and ensures dignity. With this in mind we are seeking to recruit people who share our values and beliefs. At WWL we value the benefits a rich and diverse workforce brings to our community and therefore welcome applications from all sections of society. Key results from the job holder To provide the highest standards of care to our patients. Performs well within a multidisciplinary team Upholds NMC Code of Conduct Adheres to Trust policies and procedures Planning and Organisational Duties Accountable for nursing practice and takes every opportunity to sustain and improve his/her knowledge and professional competence Participates in the assessing, planning, implementing and evaluating programmes of care relevant to patients within sphere of responsibility and under supervision. To be sensitive to the needs of the patients in relation to courtesy, privacy and dignity To be familiar with and adhere to Trust and Divisional objectives, policies, guidelines and current legislation. Communications and Key Working Relationships To communicate effectively with all members of the multidisciplinary team to ensure safe and high quality care is provided to all patients Maintain effective working relationships with ward colleagues particularly those highlighted within the organisational chart above. Responsibility for Finance To be aware of resources and give high quality cost effective care. Responsibility for Human Resources In conjunction with the ward manager, participate in induction programmes, introducing new staff to the ward and their duties. Responsibility for Health & Safety Compliance with the Health & Safety at Work Act 1974 The post holder is required to fulfil a proactive role towards the management of risk in all of their actions. This entails the risk assessment of all situations, the taking of appropriate actions and reporting of all incidents, near misses and hazards, and a statutory duty of care for their own personal safety and that of others who may be affected by their acts or omissions. Responsibility for Teaching Take personal responsibility for developing and maintaining own knowledge, clinical skills and professional awareness in conjunction with NMC guidance Attend mandatory training as directed by Trust In conjunction with the ward manager, help create and maintain a suitable learning environment for staff and students and act as a mentor in the supervision and teaching of less experienced staff. To develop own teaching skills and participate in education programmes supervising unqualified nurses and students as directed. This advert closes on Thursday 16 Apr 2026
Apr 24, 2026
Full time
Staff Nurse - Endoscopy Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust Employer: Wrightington, Wigan & Leigh NHS Foundation Trust Location: Wigan, WN1 2NN Pay: Contract Type: Permanent Hours: Full time Disability Confident: No Closing Date: 02/05/2026 About this job An exciting opportunity has arisen for a Band 5 Registered nurse to join the Endoscopy Unit at Royal Albert Edward Infirmary and become part of an evolving and innovative team. If you have Endoscopy experience we want to hear from you. We can offer you a training programme where you will be supported by our Clinical educator and other senior staff. Candidates are required to hold NMC registration to be eligible to apply for this role. Please note this vacancy may close earlier than the specified closing date if a high volume of suitable applications are received. Under the supervision of the Ward Manager the nurse is responsible for the provision, organisation and direction of nursing care of the patients in their care. To communicate effectively with all members of the multi disciplinary team to ensure safe and high quality care is provided to all patients. Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust are the proud providers of acute hospital and community services to the people of the Wigan Borough and surrounding areas. At WWL, we value our staff believing that 'happy staff, makes for happy patients'. We have a recognised track record in staff engagement, and living our values 'the WWL Way'. WWL are committed to placing the patient at the heart of everything we do, and in the provision of safe, effective care that acknowledges and ensures dignity. With this in mind we are seeking to recruit people who share our values and beliefs. At WWL we value the benefits a rich and diverse workforce brings to our community and therefore welcome applications from all sections of society. Key results from the job holder To provide the highest standards of care to our patients. Performs well within a multidisciplinary team Upholds NMC Code of Conduct Adheres to Trust policies and procedures Planning and Organisational Duties Accountable for nursing practice and takes every opportunity to sustain and improve his/her knowledge and professional competence Participates in the assessing, planning, implementing and evaluating programmes of care relevant to patients within sphere of responsibility and under supervision. To be sensitive to the needs of the patients in relation to courtesy, privacy and dignity To be familiar with and adhere to Trust and Divisional objectives, policies, guidelines and current legislation. Communications and Key Working Relationships To communicate effectively with all members of the multidisciplinary team to ensure safe and high quality care is provided to all patients Maintain effective working relationships with ward colleagues particularly those highlighted within the organisational chart above. Responsibility for Finance To be aware of resources and give high quality cost effective care. Responsibility for Human Resources In conjunction with the ward manager, participate in induction programmes, introducing new staff to the ward and their duties. Responsibility for Health & Safety Compliance with the Health & Safety at Work Act 1974 The post holder is required to fulfil a proactive role towards the management of risk in all of their actions. This entails the risk assessment of all situations, the taking of appropriate actions and reporting of all incidents, near misses and hazards, and a statutory duty of care for their own personal safety and that of others who may be affected by their acts or omissions. Responsibility for Teaching Take personal responsibility for developing and maintaining own knowledge, clinical skills and professional awareness in conjunction with NMC guidance Attend mandatory training as directed by Trust In conjunction with the ward manager, help create and maintain a suitable learning environment for staff and students and act as a mentor in the supervision and teaching of less experienced staff. To develop own teaching skills and participate in education programmes supervising unqualified nurses and students as directed. This advert closes on Thursday 16 Apr 2026
Job Advertisement: Branch Manager Location: Poulton (Blackpool) Are you a passionate leader ready to make a significant impact in our community? Our client is seeking a dedicated Direct Distribution Branch Manager to join their Poulton Branch. This is an exciting opportunity for a self-driven individual focused on developing and inspiring a team to achieve service excellence. Key Responsibilities: Support the organisation's Direct Distribution Strategy by proactively generating leads for new business. Identify, assess, and mitigate risks in accordance with the organisation's risk management framework and regulatory requirements. Achieve and exceed agreed objectives, contributing to the organisation's strategic plan. Ensure positive member outcomes by applying the principles of Consumer Duty consistently. Manage member complaints effectively, ensuring timely resolutions and appropriate escalation. Oversee branch quality assurance checks and ensure compliance with control procedures. Build external relationships and explore new partnerships to enhance the organisation's presence in the community. Maintain accurate People HR records, including sickness, annual leave, and performance reviews. Foster a culture of accountability and service excellence within the team. What You Will Bring: Minimum of five GCSEs (or equivalent), including Maths and English at grade C/4 or above. Exceptional communication and interpersonal skills. Ability to work independently and make informed decisions. Strong attention to detail and a commitment to a 'right first time' approach. Knowledge of market opportunities with a focus on achieving growth objectives. A qualification in Leadership, Management, or further education is desirable. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Apr 24, 2026
Full time
Job Advertisement: Branch Manager Location: Poulton (Blackpool) Are you a passionate leader ready to make a significant impact in our community? Our client is seeking a dedicated Direct Distribution Branch Manager to join their Poulton Branch. This is an exciting opportunity for a self-driven individual focused on developing and inspiring a team to achieve service excellence. Key Responsibilities: Support the organisation's Direct Distribution Strategy by proactively generating leads for new business. Identify, assess, and mitigate risks in accordance with the organisation's risk management framework and regulatory requirements. Achieve and exceed agreed objectives, contributing to the organisation's strategic plan. Ensure positive member outcomes by applying the principles of Consumer Duty consistently. Manage member complaints effectively, ensuring timely resolutions and appropriate escalation. Oversee branch quality assurance checks and ensure compliance with control procedures. Build external relationships and explore new partnerships to enhance the organisation's presence in the community. Maintain accurate People HR records, including sickness, annual leave, and performance reviews. Foster a culture of accountability and service excellence within the team. What You Will Bring: Minimum of five GCSEs (or equivalent), including Maths and English at grade C/4 or above. Exceptional communication and interpersonal skills. Ability to work independently and make informed decisions. Strong attention to detail and a commitment to a 'right first time' approach. Knowledge of market opportunities with a focus on achieving growth objectives. A qualification in Leadership, Management, or further education is desirable. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Overview To provide guidance, oversight and audit management responsibilities protecting the business in the following key areas: Business Compliance, ISO 9001:9015 certification, Data Protection, FCA regulated status, HR management, H&S issues. KEY DUTIES - Detail not limited to the below Business Compliance Management Compliance across all areas of the business Management of business compliance Smartsheet Ongoing audit of business activities via Smartsheet review and management Monthly reporting to the management team on activities completed, or overdue Chairing monthly compliance meetings attended by the senior management team Creation of agenda and minutes from this monthly senior management team compliance meeting ISO 9001:2015 Quality Management Manage and maintain the ISO9001:2015 accreditation Recommend improvements in quality and service issues to support best practice in line with the ISO 9001:2015 quality manual Ensure business compliance with ISO standards Update manuals annually Conduct internal audits, support and attend external audits Maintain all necessary evidence to maintain certification Guidance requirement: Review Manual annually for changes Internal evidence audits Feedback/training to internal data collector Quality policy - review/revise and reissue Report to compliance team changes in process/policy and arising issues from internal audits Reporting to compliance team on outcomes from audits - add to compliance minutes Manage our external audit process in Q1 every year Data Protection compliance with GDPR requirements To work with US-based Head Office specialist team to maintain GDPR requirements compliance. Guidance requirements: One trust (control software) annual review of processes and vendors. Ongoing review and maintenance of policies privacy/employee privacy/all related documentation in conjunction with CORT. Support and guidance of the business to best practice standards in collaboration with company. FCA regulations To manage our FCA regulatory compliance activities. Guidance requirements Manage monthly compliance actions Annual compliance plan - review/revise and send to MD Annual submission of FCA policy documents to UKGI (3RD party specialist adviser) Interpretation of their guidance and revision of all master documentation Risk management policy - review/revise and send to MD Risk Registers: review/advise and send to MD for final drafting SMCR action plan - review/revise and send to MD Good outcomes and foreseeable harms - complete own and circulate/chase Conduct MI review - review/revise and send to MD. Consumer Duty Board Reporting annual process TCF and conduct analysis - review/revise and send to MD All other regular monitoring/advice/guidance as required to maintain regulated status, including implementation of any new policy/procedures to ensure compliance with regulations Health & Safety management Actively participate in the Health & Safety management of the business attending quarterly H&S management meetings with MD and Health & Safety Officer. HR Management, guidance and underwriting liaison with 3rd party advisors • To provide first-line HR support to the business. Guidance requirements HR advice/support to MD/managers/staff Performance management process administration Induction process for new starters Conduct disciplinary, investigation, performance management or grievance meetings as required Provide advice to staff on HR issues Liaison with Peninsula (underwriters) regarding issues arising Drafting letters or minutes; briefing MD and Managers on advice Annual Peninsula review of contracts and handbook Review of HR law changes via Bright and media etc (HR advice monthly review)
Apr 24, 2026
Full time
Overview To provide guidance, oversight and audit management responsibilities protecting the business in the following key areas: Business Compliance, ISO 9001:9015 certification, Data Protection, FCA regulated status, HR management, H&S issues. KEY DUTIES - Detail not limited to the below Business Compliance Management Compliance across all areas of the business Management of business compliance Smartsheet Ongoing audit of business activities via Smartsheet review and management Monthly reporting to the management team on activities completed, or overdue Chairing monthly compliance meetings attended by the senior management team Creation of agenda and minutes from this monthly senior management team compliance meeting ISO 9001:2015 Quality Management Manage and maintain the ISO9001:2015 accreditation Recommend improvements in quality and service issues to support best practice in line with the ISO 9001:2015 quality manual Ensure business compliance with ISO standards Update manuals annually Conduct internal audits, support and attend external audits Maintain all necessary evidence to maintain certification Guidance requirement: Review Manual annually for changes Internal evidence audits Feedback/training to internal data collector Quality policy - review/revise and reissue Report to compliance team changes in process/policy and arising issues from internal audits Reporting to compliance team on outcomes from audits - add to compliance minutes Manage our external audit process in Q1 every year Data Protection compliance with GDPR requirements To work with US-based Head Office specialist team to maintain GDPR requirements compliance. Guidance requirements: One trust (control software) annual review of processes and vendors. Ongoing review and maintenance of policies privacy/employee privacy/all related documentation in conjunction with CORT. Support and guidance of the business to best practice standards in collaboration with company. FCA regulations To manage our FCA regulatory compliance activities. Guidance requirements Manage monthly compliance actions Annual compliance plan - review/revise and send to MD Annual submission of FCA policy documents to UKGI (3RD party specialist adviser) Interpretation of their guidance and revision of all master documentation Risk management policy - review/revise and send to MD Risk Registers: review/advise and send to MD for final drafting SMCR action plan - review/revise and send to MD Good outcomes and foreseeable harms - complete own and circulate/chase Conduct MI review - review/revise and send to MD. Consumer Duty Board Reporting annual process TCF and conduct analysis - review/revise and send to MD All other regular monitoring/advice/guidance as required to maintain regulated status, including implementation of any new policy/procedures to ensure compliance with regulations Health & Safety management Actively participate in the Health & Safety management of the business attending quarterly H&S management meetings with MD and Health & Safety Officer. HR Management, guidance and underwriting liaison with 3rd party advisors • To provide first-line HR support to the business. Guidance requirements HR advice/support to MD/managers/staff Performance management process administration Induction process for new starters Conduct disciplinary, investigation, performance management or grievance meetings as required Provide advice to staff on HR issues Liaison with Peninsula (underwriters) regarding issues arising Drafting letters or minutes; briefing MD and Managers on advice Annual Peninsula review of contracts and handbook Review of HR law changes via Bright and media etc (HR advice monthly review)
Job Description The Head of Operational and Regulatory Change will be responsible for ensuring that change and process improvements are resourced, analysed, risk managed and delivered successfully on time, within budget and to a consistently high quality - working with the operational product, development, testing, implementation, and business teams through to live. The role will be responsible for business analysis and execution and project management working in conjunction with the Product Delivery Manager and key stakeholders in relation to the prioritisation of changes. The successful candidate will have experience in the change profession operating at a senior level, managing change teams such as business analysis, delivery teams and project management teams and with a proven track record of successfully delivering change of all scale from small change to large initiatives. Evidence of the ability to influence and to develop strong relationships at all levels is key, as is the need for excellent communication skills. What does the job involve? Own and maintain the governance model and process for Business Analysis and Project Management. Manage a team of project managers and change managers in Operational Change to effectively deliver change in a consistent and robust manner. Leading and engaging the Analysis teams to deliver a portfolio of change and process improvement in line with agreed timescales, costs, and quality. Developing and maintaining strong working relations with senior management across business areas and with key internal and external stakeholders. Championing and fostering a culture of continuous improvement across the Business Analysis and project management teams, focusing on operational efficiency through operational change. Engage and collaborate with business teams ensuring change is captured and fed into the change process. Ensuring the Operational and Regulatory change function continuously improves business resilience and efficiency, delivering improved service and/or reducing costs for customers & advisers. Leading the analysis for large and ad hoc projects/initiatives through to successful implementation Alongside the Product Delivery Manager maintaining and driving the 'book of work' for Operational Change; to monitor and track change, drive change and escalate issues where appropriate. Produce appropriate MI to support the change process. Preparing, agreeing, and managing project / team budgets. In conjunction with the Head of Customer Operations and Product Delivery Manager; developing and implementing strategic people plans for the Business Analysis and Project Management teams, to include recruitment, performance management, training and development, succession planning and staff engagement, to build and support a high performing team, Maintaining a detailed knowledge of industry developments, including legislative change, current best practice, and relevant contacts within the industry. Supporting and enabling the business to achieve its regulatory requirements, including consumer duty. Competence Experience at a senior level in operational change or business change roles Strong leadership and management skills; role model, acts inclusively, provides direction and clarity to own teams and wider business People management - engages and motivate teams to analysis teams work collaboratively and meet stretching goals. Actively seeks to improve others by providing constructive feedback, coaching, and mentoring Stakeholder management; builds and maintains positive relationships, including at Director level Strategic planning and delivery Sharing / adopting common practices across the Operational Change team Customer focused Project management (large and small) Highly effective communication skills, verbal and written Critical / creative thinking; effective problem-solving and decision-making skills Operational resilience and business continuity Technology and Operational risk Knowledge of the platform business, including CASS Knowledge & skills Experience of multiple project delivery methodologies e.g. Agile, SDLC, SAFe Experience of delivering in a financially regulated environment desirable Financial services industry knowledge, e.g. pensions, investments and stockbroking, would be desirable Strong verbal and written communication skills Ability to build and manage effective relationships Good business/commercial knowledge Analytical skills/problem solving Planning and organisational skills High attention to detail About AJ Bell AJ Bell is one of the UK's fastest-growing investment platform businesses, providing award-winning solutions for everyone, from professional financial advisers to first-time investors. Today, over 723,000 customers trust us to manage more than £108.7 billion of assets. By continually striving to make investing simpler and more accessible, we're helping more people take control of their financial futures. We're proud to be recognised as one of the UK's Best 100 Companies to Work For for six consecutive years, and a Great Place to Work in 2025 and 2026 a reflection of our supportive and collaborative culture. What we offer 28 days holiday, increasing with service + buy/sell scheme + bank holidays 8% Pension with matched contributions Discretionary bonus scheme Share schemes (including free shares and BAYE) Health Cash Plan and discounted private healthcare Free onsite gym Enhanced family leave (subject to qualifying criteria) Travel and bike loan schemes Employee Assistance Programme Life at AJ Bell Regular social events including summer and Christmas parties Learning and development opportunities tailored to you Casual dress code Friendly, supportive team environment Our ways of working We offer hybrid working, with a minimum of 60% of your working time per month spent in the office. For new starters, there's an initial period of full-time office working to help you settle in and build relationships. Inclusion & diversity We're committed to creating an inclusive environment where everyone feels respected and able to be themselves at work. We welcome applications from all backgrounds and make hiring decisions based on skills, experience and potential.
Apr 24, 2026
Full time
Job Description The Head of Operational and Regulatory Change will be responsible for ensuring that change and process improvements are resourced, analysed, risk managed and delivered successfully on time, within budget and to a consistently high quality - working with the operational product, development, testing, implementation, and business teams through to live. The role will be responsible for business analysis and execution and project management working in conjunction with the Product Delivery Manager and key stakeholders in relation to the prioritisation of changes. The successful candidate will have experience in the change profession operating at a senior level, managing change teams such as business analysis, delivery teams and project management teams and with a proven track record of successfully delivering change of all scale from small change to large initiatives. Evidence of the ability to influence and to develop strong relationships at all levels is key, as is the need for excellent communication skills. What does the job involve? Own and maintain the governance model and process for Business Analysis and Project Management. Manage a team of project managers and change managers in Operational Change to effectively deliver change in a consistent and robust manner. Leading and engaging the Analysis teams to deliver a portfolio of change and process improvement in line with agreed timescales, costs, and quality. Developing and maintaining strong working relations with senior management across business areas and with key internal and external stakeholders. Championing and fostering a culture of continuous improvement across the Business Analysis and project management teams, focusing on operational efficiency through operational change. Engage and collaborate with business teams ensuring change is captured and fed into the change process. Ensuring the Operational and Regulatory change function continuously improves business resilience and efficiency, delivering improved service and/or reducing costs for customers & advisers. Leading the analysis for large and ad hoc projects/initiatives through to successful implementation Alongside the Product Delivery Manager maintaining and driving the 'book of work' for Operational Change; to monitor and track change, drive change and escalate issues where appropriate. Produce appropriate MI to support the change process. Preparing, agreeing, and managing project / team budgets. In conjunction with the Head of Customer Operations and Product Delivery Manager; developing and implementing strategic people plans for the Business Analysis and Project Management teams, to include recruitment, performance management, training and development, succession planning and staff engagement, to build and support a high performing team, Maintaining a detailed knowledge of industry developments, including legislative change, current best practice, and relevant contacts within the industry. Supporting and enabling the business to achieve its regulatory requirements, including consumer duty. Competence Experience at a senior level in operational change or business change roles Strong leadership and management skills; role model, acts inclusively, provides direction and clarity to own teams and wider business People management - engages and motivate teams to analysis teams work collaboratively and meet stretching goals. Actively seeks to improve others by providing constructive feedback, coaching, and mentoring Stakeholder management; builds and maintains positive relationships, including at Director level Strategic planning and delivery Sharing / adopting common practices across the Operational Change team Customer focused Project management (large and small) Highly effective communication skills, verbal and written Critical / creative thinking; effective problem-solving and decision-making skills Operational resilience and business continuity Technology and Operational risk Knowledge of the platform business, including CASS Knowledge & skills Experience of multiple project delivery methodologies e.g. Agile, SDLC, SAFe Experience of delivering in a financially regulated environment desirable Financial services industry knowledge, e.g. pensions, investments and stockbroking, would be desirable Strong verbal and written communication skills Ability to build and manage effective relationships Good business/commercial knowledge Analytical skills/problem solving Planning and organisational skills High attention to detail About AJ Bell AJ Bell is one of the UK's fastest-growing investment platform businesses, providing award-winning solutions for everyone, from professional financial advisers to first-time investors. Today, over 723,000 customers trust us to manage more than £108.7 billion of assets. By continually striving to make investing simpler and more accessible, we're helping more people take control of their financial futures. We're proud to be recognised as one of the UK's Best 100 Companies to Work For for six consecutive years, and a Great Place to Work in 2025 and 2026 a reflection of our supportive and collaborative culture. What we offer 28 days holiday, increasing with service + buy/sell scheme + bank holidays 8% Pension with matched contributions Discretionary bonus scheme Share schemes (including free shares and BAYE) Health Cash Plan and discounted private healthcare Free onsite gym Enhanced family leave (subject to qualifying criteria) Travel and bike loan schemes Employee Assistance Programme Life at AJ Bell Regular social events including summer and Christmas parties Learning and development opportunities tailored to you Casual dress code Friendly, supportive team environment Our ways of working We offer hybrid working, with a minimum of 60% of your working time per month spent in the office. For new starters, there's an initial period of full-time office working to help you settle in and build relationships. Inclusion & diversity We're committed to creating an inclusive environment where everyone feels respected and able to be themselves at work. We welcome applications from all backgrounds and make hiring decisions based on skills, experience and potential.
Overview Are you a pensions administration professional and ready to drive meaningful change and champion operational excellence? We're looking for a Senior Business Improvement Analyst to join our Pension Operations team. This is an exciting opportunity to play a key role in shaping the future of our UK pension administration business by delivering initiatives that enhance efficiency, improve processes, and create a robust operating model. This role offers a chance to take the next step in your career and make a real impact. How you'll make an impact Support Operational Improvements: Maintain and enhance processes and communications, ensuring alignment with stakeholders and strategic priorities. Drive Transformation: Represent and advocate for operations teams during business transformation projects, ensuring their voice is heard. Support New Business Initiatives: Play a key role in due diligence, contracting, and ensuring a smooth transition to 'go live'. Enhance Reporting and Compliance: Develop internal and external reporting mechanisms, including those related to Consumer Duty and member experience measures. Optimise Offshoring Processes: Strengthen relationships with offshore teams, improve existing processes, and support the offshoring of new activities. Deliver Measurable Benefits: Ensure improvements result in increased revenue or cost reductions, contributing to the overall success of the business. About You To succeed in this role, you'll need: Experience: A seasoned professional in occupational pension scheme administration, with a strong background in transformation initiatives. Analytical Skills: A logical approach to problem solving, with the ability to use data and metrics to drive performance and efficiencies. Communication: Strong literacy skills, confidence in providing feedback, and the ability to influence internal and external stakeholders. Customer Focus: A commitment to continuous improvement and delivering exceptional customer service. Interpersonal Skills: Self motivation, the ability to work independently, and a passion for championing change. Technical Knowledge: Proficiency in Microsoft Office and pension administration systems. Desirable APMI or EPMI qualifications. Knowledge of industry developments and trends. Compensation and benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you'll get; depending on your job level these benefits may improve: Minimum of 25 days holiday, plus bank holidays, and the option to 'buy' extra days. Defined contribution pension scheme, which Gallagher will also contribute to. Life insurance, which will pay 4 your basic annual salary, which you can top up to 10 . Income protection, we'll cover up to 50% of your annual income, with options to top up. Health cash plan or private medical insurance. Other benefits include: Three fully paid volunteering days per year. Employee Stock Purchase plan, offering company shares at a discount. Share incentive plan, HMRC approved, tax effective, stock purchase plan. Critical illness cover. Discounted gym membership, with over 3,000 gyms nationally. Season ticket loan. Access to a discounted voucher portal to save money on your weekly shopping or next big purchase. Emergency back up family care. And many more We value inclusion and diversity Inclusion and diversity (I&D) is a core part of our business, and it's embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees' diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long term health conditions or disabilities. We understand that applicants may have disabilities; if you do, you may find some parts of the recruitment process more challenging than others. Don't worry, we're here to help, however, we can only do this if you let us know. Should you require reasonable adjustments to your application, please get in touch with . If you'd prefer to speak on the phone, please request a call back, leaving details, so we get in touch. Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, colour, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as "protected characteristics") by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
Apr 24, 2026
Full time
Overview Are you a pensions administration professional and ready to drive meaningful change and champion operational excellence? We're looking for a Senior Business Improvement Analyst to join our Pension Operations team. This is an exciting opportunity to play a key role in shaping the future of our UK pension administration business by delivering initiatives that enhance efficiency, improve processes, and create a robust operating model. This role offers a chance to take the next step in your career and make a real impact. How you'll make an impact Support Operational Improvements: Maintain and enhance processes and communications, ensuring alignment with stakeholders and strategic priorities. Drive Transformation: Represent and advocate for operations teams during business transformation projects, ensuring their voice is heard. Support New Business Initiatives: Play a key role in due diligence, contracting, and ensuring a smooth transition to 'go live'. Enhance Reporting and Compliance: Develop internal and external reporting mechanisms, including those related to Consumer Duty and member experience measures. Optimise Offshoring Processes: Strengthen relationships with offshore teams, improve existing processes, and support the offshoring of new activities. Deliver Measurable Benefits: Ensure improvements result in increased revenue or cost reductions, contributing to the overall success of the business. About You To succeed in this role, you'll need: Experience: A seasoned professional in occupational pension scheme administration, with a strong background in transformation initiatives. Analytical Skills: A logical approach to problem solving, with the ability to use data and metrics to drive performance and efficiencies. Communication: Strong literacy skills, confidence in providing feedback, and the ability to influence internal and external stakeholders. Customer Focus: A commitment to continuous improvement and delivering exceptional customer service. Interpersonal Skills: Self motivation, the ability to work independently, and a passion for championing change. Technical Knowledge: Proficiency in Microsoft Office and pension administration systems. Desirable APMI or EPMI qualifications. Knowledge of industry developments and trends. Compensation and benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you'll get; depending on your job level these benefits may improve: Minimum of 25 days holiday, plus bank holidays, and the option to 'buy' extra days. Defined contribution pension scheme, which Gallagher will also contribute to. Life insurance, which will pay 4 your basic annual salary, which you can top up to 10 . Income protection, we'll cover up to 50% of your annual income, with options to top up. Health cash plan or private medical insurance. Other benefits include: Three fully paid volunteering days per year. Employee Stock Purchase plan, offering company shares at a discount. Share incentive plan, HMRC approved, tax effective, stock purchase plan. Critical illness cover. Discounted gym membership, with over 3,000 gyms nationally. Season ticket loan. Access to a discounted voucher portal to save money on your weekly shopping or next big purchase. Emergency back up family care. And many more We value inclusion and diversity Inclusion and diversity (I&D) is a core part of our business, and it's embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees' diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long term health conditions or disabilities. We understand that applicants may have disabilities; if you do, you may find some parts of the recruitment process more challenging than others. Don't worry, we're here to help, however, we can only do this if you let us know. Should you require reasonable adjustments to your application, please get in touch with . If you'd prefer to speak on the phone, please request a call back, leaving details, so we get in touch. Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, colour, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as "protected characteristics") by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
Arthur J. Gallagher & Co. (AJG)
Edinburgh, Midlothian
Overview Are you a pensions administration professional and ready to drive meaningful change and champion operational excellence? We're looking for a Senior Business Improvement Analyst to join our Pension Operations team. This is an exciting opportunity to play a key role in shaping the future of our UK pension administration business by delivering initiatives that enhance efficiency, improve processes, and create a robust operating model. This role offers a chance to take the next step in your career and make a real impact. How you'll make an impact Support Operational Improvements: Maintain and enhance processes and communications, ensuring alignment with stakeholders and strategic priorities. Drive Transformation: Represent and advocate for operations teams during business transformation projects, ensuring their voice is heard. Support New Business Initiatives: Play a key role in due diligence, contracting, and ensuring a smooth transition to 'go live'. Enhance Reporting and Compliance: Develop internal and external reporting mechanisms, including those related to Consumer Duty and member experience measures. Optimise Offshoring Processes: Strengthen relationships with offshore teams, improve existing processes, and support the offshoring of new activities. Deliver Measurable Benefits: Ensure improvements result in increased revenue or cost reductions, contributing to the overall success of the business. About You To succeed in this role, you'll need: Experience: A seasoned professional in occupational pension scheme administration, with a strong background in transformation initiatives. Analytical Skills: A logical approach to problem solving, with the ability to use data and metrics to drive performance and efficiencies. Communication: Strong literacy skills, confidence in providing feedback, and the ability to influence internal and external stakeholders. Customer Focus: A commitment to continuous improvement and delivering exceptional customer service. Interpersonal Skills: Self motivation, the ability to work independently, and a passion for championing change. Technical Knowledge: Proficiency in Microsoft Office and pension administration systems. Desirable APMI or EPMI qualifications. Knowledge of industry developments and trends. Compensation and benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you'll get; depending on your job level these benefits may improve: Minimum of 25 days holiday, plus bank holidays, and the option to 'buy' extra days. Defined contribution pension scheme, which Gallagher will also contribute to. Life insurance, which will pay 4 your basic annual salary, which you can top up to 10 . Income protection, we'll cover up to 50% of your annual income, with options to top up. Health cash plan or private medical insurance. Other benefits include: Three fully paid volunteering days per year. Employee Stock Purchase plan, offering company shares at a discount. Share incentive plan, HMRC approved, tax effective, stock purchase plan. Critical illness cover. Discounted gym membership, with over 3,000 gyms nationally. Season ticket loan. Access to a discounted voucher portal to save money on your weekly shopping or next big purchase. Emergency back up family care. And many more We value inclusion and diversity Inclusion and diversity (I&D) is a core part of our business, and it's embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees' diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long term health conditions or disabilities. We understand that applicants may have disabilities; if you do, you may find some parts of the recruitment process more challenging than others. Don't worry, we're here to help, however, we can only do this if you let us know. Should you require reasonable adjustments to your application, please get in touch with . If you'd prefer to speak on the phone, please request a call back, leaving details, so we get in touch. Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, colour, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as "protected characteristics") by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
Apr 24, 2026
Full time
Overview Are you a pensions administration professional and ready to drive meaningful change and champion operational excellence? We're looking for a Senior Business Improvement Analyst to join our Pension Operations team. This is an exciting opportunity to play a key role in shaping the future of our UK pension administration business by delivering initiatives that enhance efficiency, improve processes, and create a robust operating model. This role offers a chance to take the next step in your career and make a real impact. How you'll make an impact Support Operational Improvements: Maintain and enhance processes and communications, ensuring alignment with stakeholders and strategic priorities. Drive Transformation: Represent and advocate for operations teams during business transformation projects, ensuring their voice is heard. Support New Business Initiatives: Play a key role in due diligence, contracting, and ensuring a smooth transition to 'go live'. Enhance Reporting and Compliance: Develop internal and external reporting mechanisms, including those related to Consumer Duty and member experience measures. Optimise Offshoring Processes: Strengthen relationships with offshore teams, improve existing processes, and support the offshoring of new activities. Deliver Measurable Benefits: Ensure improvements result in increased revenue or cost reductions, contributing to the overall success of the business. About You To succeed in this role, you'll need: Experience: A seasoned professional in occupational pension scheme administration, with a strong background in transformation initiatives. Analytical Skills: A logical approach to problem solving, with the ability to use data and metrics to drive performance and efficiencies. Communication: Strong literacy skills, confidence in providing feedback, and the ability to influence internal and external stakeholders. Customer Focus: A commitment to continuous improvement and delivering exceptional customer service. Interpersonal Skills: Self motivation, the ability to work independently, and a passion for championing change. Technical Knowledge: Proficiency in Microsoft Office and pension administration systems. Desirable APMI or EPMI qualifications. Knowledge of industry developments and trends. Compensation and benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you'll get; depending on your job level these benefits may improve: Minimum of 25 days holiday, plus bank holidays, and the option to 'buy' extra days. Defined contribution pension scheme, which Gallagher will also contribute to. Life insurance, which will pay 4 your basic annual salary, which you can top up to 10 . Income protection, we'll cover up to 50% of your annual income, with options to top up. Health cash plan or private medical insurance. Other benefits include: Three fully paid volunteering days per year. Employee Stock Purchase plan, offering company shares at a discount. Share incentive plan, HMRC approved, tax effective, stock purchase plan. Critical illness cover. Discounted gym membership, with over 3,000 gyms nationally. Season ticket loan. Access to a discounted voucher portal to save money on your weekly shopping or next big purchase. Emergency back up family care. And many more We value inclusion and diversity Inclusion and diversity (I&D) is a core part of our business, and it's embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees' diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long term health conditions or disabilities. We understand that applicants may have disabilities; if you do, you may find some parts of the recruitment process more challenging than others. Don't worry, we're here to help, however, we can only do this if you let us know. Should you require reasonable adjustments to your application, please get in touch with . If you'd prefer to speak on the phone, please request a call back, leaving details, so we get in touch. Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, colour, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as "protected characteristics") by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
It's knowing you have everything in place to deliver an outstanding visitor experience. Our Visitor Operations team help hundreds of thousands of visitors from around the world enjoy the magnificent buildings and works of art at Buckingham Palace. At the heart of this enthusiastic and dedicated team, you'll support the Head of Visitor Operations to deliver on the operational elements of the visitor experience. Key responsibilities: Taking ownership of the summer temporary build programme, you'll act as the main point of contact for contractors and work closely with temporary build teams, architects and Property colleagues to oversee the build of temporary structures to support operational changes, ensuring public areas, signage and temporary equipment are well designed and fit for purpose. You'll coordinate adaptations to visitor routes and operational procedures to support the Buckingham Palace Reservicing Programme, all while ensuring public access continues safely and smoothly. You'll raise purchase orders, manage budgets and deliver projects on time through effective collaboration with internal teams and external partners. You'll act as a Duty Manager during the Summer Opening, overseeing daily operations across the State Rooms and Gardens to ensure exceptional visitor care, safety, and a smooth running of the site. You'll support the Head of Visitor Operations by helping to manage visitor security infrastructure across London sites, liaising with Security, Police and Government colleagues to ensure risks are well controlled. Overseeing the provision of signage and wayfinding, you'll ensure all London sites remain clear, accessible and aligned with brand guidelines, developing or replacing signage as required. You'll manage relationships with designers and production contractors, maintaining strong supplier partnerships and ensuring services are delivered to the highest standard. And you'll take responsibility for departmental equipment and temporary building assets, managing procurement, maintenance and lifecycle planning throughout the year. Please note: Once successful, this role will be referred to as "Operations & Project Manager" internally. Essential Criteria You'll bring proven experience coordinating and delivering complex projects, working confidently with multiple suppliers and contractors to keep everything on track, on time and on budget. Highly organised and calm under pressure, you'll balance short and long term priorities with ease, always maintaining exceptional attention to detail. A clear and engaging communicator, you'll quickly build strong working relationships with a wide range of people and adapt your style to suit the situation. Practical and proactive, you'll use sound judgement to make decisions independently, knowing when to escalate and when to take the lead. Collaborative by nature, you'll manage diverse stakeholder needs with professionalism, contributing positively to team culture and building strong partnerships across departments. With confident leadership skills, you'll enjoy motivating and supporting others, helping teams perform at their best. You'll be adept at identifying and mitigating risk, particularly in relation to security and Health & Safety, ensuring safe and compliant operations at all times. Resilient and empathetic, you'll thrive in a fast paced environment, staying patient and composed even during challenging moments. Digitally confident, you'll have excellent written and numerical skills, alongside strong working knowledge of MS Office. What we offer: We know that to deliver our best work; we need to feel at our best. That's why at the Royal Household we offer a generous benefits package designed to support your wellbeing and life priorities. Enjoy 25 days annual leave, rising to 30 days (plus bank holidays) dependent on the length of time you have worked for us. Our excellent non-contributory pension plan (we'll contribute 15% and you can contribute more if you wish) is highly valued by our employees, as is complimentary lunch on-site to keep you fuelled throughout the day. We also offer a range of leave options to support your life priorities, such as parental pay and leave and volunteering days, as well as benefits to support your physical and mental wellbeing. Other perks include 20% off at our Royal Collection Trust Shops and complimentary admission tickets across all our locations, along with many more exclusive employee discounts.
Apr 24, 2026
Full time
It's knowing you have everything in place to deliver an outstanding visitor experience. Our Visitor Operations team help hundreds of thousands of visitors from around the world enjoy the magnificent buildings and works of art at Buckingham Palace. At the heart of this enthusiastic and dedicated team, you'll support the Head of Visitor Operations to deliver on the operational elements of the visitor experience. Key responsibilities: Taking ownership of the summer temporary build programme, you'll act as the main point of contact for contractors and work closely with temporary build teams, architects and Property colleagues to oversee the build of temporary structures to support operational changes, ensuring public areas, signage and temporary equipment are well designed and fit for purpose. You'll coordinate adaptations to visitor routes and operational procedures to support the Buckingham Palace Reservicing Programme, all while ensuring public access continues safely and smoothly. You'll raise purchase orders, manage budgets and deliver projects on time through effective collaboration with internal teams and external partners. You'll act as a Duty Manager during the Summer Opening, overseeing daily operations across the State Rooms and Gardens to ensure exceptional visitor care, safety, and a smooth running of the site. You'll support the Head of Visitor Operations by helping to manage visitor security infrastructure across London sites, liaising with Security, Police and Government colleagues to ensure risks are well controlled. Overseeing the provision of signage and wayfinding, you'll ensure all London sites remain clear, accessible and aligned with brand guidelines, developing or replacing signage as required. You'll manage relationships with designers and production contractors, maintaining strong supplier partnerships and ensuring services are delivered to the highest standard. And you'll take responsibility for departmental equipment and temporary building assets, managing procurement, maintenance and lifecycle planning throughout the year. Please note: Once successful, this role will be referred to as "Operations & Project Manager" internally. Essential Criteria You'll bring proven experience coordinating and delivering complex projects, working confidently with multiple suppliers and contractors to keep everything on track, on time and on budget. Highly organised and calm under pressure, you'll balance short and long term priorities with ease, always maintaining exceptional attention to detail. A clear and engaging communicator, you'll quickly build strong working relationships with a wide range of people and adapt your style to suit the situation. Practical and proactive, you'll use sound judgement to make decisions independently, knowing when to escalate and when to take the lead. Collaborative by nature, you'll manage diverse stakeholder needs with professionalism, contributing positively to team culture and building strong partnerships across departments. With confident leadership skills, you'll enjoy motivating and supporting others, helping teams perform at their best. You'll be adept at identifying and mitigating risk, particularly in relation to security and Health & Safety, ensuring safe and compliant operations at all times. Resilient and empathetic, you'll thrive in a fast paced environment, staying patient and composed even during challenging moments. Digitally confident, you'll have excellent written and numerical skills, alongside strong working knowledge of MS Office. What we offer: We know that to deliver our best work; we need to feel at our best. That's why at the Royal Household we offer a generous benefits package designed to support your wellbeing and life priorities. Enjoy 25 days annual leave, rising to 30 days (plus bank holidays) dependent on the length of time you have worked for us. Our excellent non-contributory pension plan (we'll contribute 15% and you can contribute more if you wish) is highly valued by our employees, as is complimentary lunch on-site to keep you fuelled throughout the day. We also offer a range of leave options to support your life priorities, such as parental pay and leave and volunteering days, as well as benefits to support your physical and mental wellbeing. Other perks include 20% off at our Royal Collection Trust Shops and complimentary admission tickets across all our locations, along with many more exclusive employee discounts.
Trainee Operations Technician Application Deadline: 28 April 2026 Department: Operations Employment Type: Permanent - Full Time Location: EP Northern Ireland Reporting To: Site Operations Engineer / Shift Team Leader Description An opportunity has arisen to recruit a permanent Trainee Operations Technician within the Operations Team, covering both Kilroot and Ballylumford power stations. The role is primarily focused on the safe operation, monitoring and control of the power generation units and all associated auxiliary plant and systems on site, including operational logs and routine duties on a range of plant in accordance with operational requirements. A core duty of the role will also include isolation of plant and apparatus as defined within the safety rules as required to make plant safe for maintenance activities. The Trainee Operations Technician is required to provide technical and business support to teams throughout all areas of the plant including operational, commercial, maintenance, environmental compliance and safety, etc. The scope of the role includes the operation of OCGTs, CCGTs including all associated generation plant (including common systems), including the non-operational phase 1 plant and equipment but may in future include any other new plant within the NI sites. Key Responsibilities Provisioning of safe and efficient operation of units and associated plant ensuring safety, commercial and product targets are met economically and within environmental limits. Operating the plant according to procedures and standing instructions to ensure the plant is optimised and resources utilised effectively. To be conversant with the Incident Response Procedures required for the multiple scenarios possible and capable of adopting any role in the Incident Response Team in such situations. Carrying out on load and off load general plant inspections, noting and reporting any defects as necessary, and recording any defects in the Computerised Maintenance Management System, Station Log and Station Incident Reporting system. Liaising with maintenance and engineering staff to identify operating problems and implements remedial action under direction, ensuring the smooth running of the plant. Starting up and shutting down units in accordance with operating instructions and systems, which includes preparing and starting up the units; synchronising the units to system; loading up; controlling output; de loading and shutting down. Monitoring the operation of the main and auxiliary plant during normal running conditions, recording and reporting divergence's and taking action within defined limits to correct defects and/or abnormalities to maintain maximum operational safety and efficiency. Identifying operating problems on the running unit and instigating remedial action, ensuring actions are recorded and relevant personnel informed. Co operating with colleagues to support effective communication with all other members of staff, whilst working to achieve goals set by their line manager. Gathering, analysing, and interpreting log plant performance data during shift and implementing changes to improve operational efficiency with assistance of peers as required. Assisting with projects for the team, department or station benefit and adopting the most suitable working pattern to facilitate this considering the needs of the Operations Technician group. Communicating all changes on the plant at shift change over and updating the electronic log accordingly, and communicating effectively with both the Operations and Maintenance teams during shift. Developing awareness of the isolation requirement by liaising with the Site Operations Engineer and Maintenance staff. Providing initial contact for external agencies and maintaining control procedures as required under guidance of peers, and to be competent in the use of EDIL, Remit and SONI communication protocols and updating declarations as necessary. Carrying out remote HV switching on the 275kV, 110kV, 11kV and 17kV systems, including synchronising Gas Turbines and Steam Units. Carrying out operational routines, inspections and tests and updating records as necessary. Fulfilling the role of an Authorised Person in the Safety Rules management system to the required level of authorisation (minimum - AP 400v and Mechanical Plant). Participating in the development of a team based culture and adopting a flexible approach to work in accordance with business needs. Participating in career development as part of a company wide staff development programme. Skills, Knowledge and Expertise Background Understanding of plant operations, including operational strategies, policies, technical regulations, and legal requirements. Awareness of the commercial drivers and financial considerations in power generation. Hands on experience in operating and/or maintaining plant equipment. Knowledge of industry standards, operational procedures, and compliance obligations. Ability to uphold exceptional standards of safety and quality in all aspects of work. Behaviours Strong numerical aptitude with a logical and analytical approach to problem solving. Clear and effective communicator, both verbally and in writing. Excellent interpersonal skills with the ability to collaborate successfully within a team and encourage a positive team environment. Adaptable and responsive to changing organisational needs, demonstrating flexibility in approach and priorities. Qualifications Have completed a recognised apprenticeship or equivalent training in a relevant engineering discipline; OR Possess a minimum of A-level qualifications or demonstrate substantial experience in plant operations or maintenance (desirable). Further Information Equal Opportunities We have a comprehensive Equal Opportunities Policy, which is based on equality of opportunity and the merit principle. The company is committed to appointing the best person for the job irrespective of personal factors that are not relevant to the performance of the job. In accordance with our Equal Opportunities Policy the Company welcomes applications from all sections of the community and especially from women and the Roman Catholic Community recognising their underrepresentation in the workforce.
Apr 24, 2026
Full time
Trainee Operations Technician Application Deadline: 28 April 2026 Department: Operations Employment Type: Permanent - Full Time Location: EP Northern Ireland Reporting To: Site Operations Engineer / Shift Team Leader Description An opportunity has arisen to recruit a permanent Trainee Operations Technician within the Operations Team, covering both Kilroot and Ballylumford power stations. The role is primarily focused on the safe operation, monitoring and control of the power generation units and all associated auxiliary plant and systems on site, including operational logs and routine duties on a range of plant in accordance with operational requirements. A core duty of the role will also include isolation of plant and apparatus as defined within the safety rules as required to make plant safe for maintenance activities. The Trainee Operations Technician is required to provide technical and business support to teams throughout all areas of the plant including operational, commercial, maintenance, environmental compliance and safety, etc. The scope of the role includes the operation of OCGTs, CCGTs including all associated generation plant (including common systems), including the non-operational phase 1 plant and equipment but may in future include any other new plant within the NI sites. Key Responsibilities Provisioning of safe and efficient operation of units and associated plant ensuring safety, commercial and product targets are met economically and within environmental limits. Operating the plant according to procedures and standing instructions to ensure the plant is optimised and resources utilised effectively. To be conversant with the Incident Response Procedures required for the multiple scenarios possible and capable of adopting any role in the Incident Response Team in such situations. Carrying out on load and off load general plant inspections, noting and reporting any defects as necessary, and recording any defects in the Computerised Maintenance Management System, Station Log and Station Incident Reporting system. Liaising with maintenance and engineering staff to identify operating problems and implements remedial action under direction, ensuring the smooth running of the plant. Starting up and shutting down units in accordance with operating instructions and systems, which includes preparing and starting up the units; synchronising the units to system; loading up; controlling output; de loading and shutting down. Monitoring the operation of the main and auxiliary plant during normal running conditions, recording and reporting divergence's and taking action within defined limits to correct defects and/or abnormalities to maintain maximum operational safety and efficiency. Identifying operating problems on the running unit and instigating remedial action, ensuring actions are recorded and relevant personnel informed. Co operating with colleagues to support effective communication with all other members of staff, whilst working to achieve goals set by their line manager. Gathering, analysing, and interpreting log plant performance data during shift and implementing changes to improve operational efficiency with assistance of peers as required. Assisting with projects for the team, department or station benefit and adopting the most suitable working pattern to facilitate this considering the needs of the Operations Technician group. Communicating all changes on the plant at shift change over and updating the electronic log accordingly, and communicating effectively with both the Operations and Maintenance teams during shift. Developing awareness of the isolation requirement by liaising with the Site Operations Engineer and Maintenance staff. Providing initial contact for external agencies and maintaining control procedures as required under guidance of peers, and to be competent in the use of EDIL, Remit and SONI communication protocols and updating declarations as necessary. Carrying out remote HV switching on the 275kV, 110kV, 11kV and 17kV systems, including synchronising Gas Turbines and Steam Units. Carrying out operational routines, inspections and tests and updating records as necessary. Fulfilling the role of an Authorised Person in the Safety Rules management system to the required level of authorisation (minimum - AP 400v and Mechanical Plant). Participating in the development of a team based culture and adopting a flexible approach to work in accordance with business needs. Participating in career development as part of a company wide staff development programme. Skills, Knowledge and Expertise Background Understanding of plant operations, including operational strategies, policies, technical regulations, and legal requirements. Awareness of the commercial drivers and financial considerations in power generation. Hands on experience in operating and/or maintaining plant equipment. Knowledge of industry standards, operational procedures, and compliance obligations. Ability to uphold exceptional standards of safety and quality in all aspects of work. Behaviours Strong numerical aptitude with a logical and analytical approach to problem solving. Clear and effective communicator, both verbally and in writing. Excellent interpersonal skills with the ability to collaborate successfully within a team and encourage a positive team environment. Adaptable and responsive to changing organisational needs, demonstrating flexibility in approach and priorities. Qualifications Have completed a recognised apprenticeship or equivalent training in a relevant engineering discipline; OR Possess a minimum of A-level qualifications or demonstrate substantial experience in plant operations or maintenance (desirable). Further Information Equal Opportunities We have a comprehensive Equal Opportunities Policy, which is based on equality of opportunity and the merit principle. The company is committed to appointing the best person for the job irrespective of personal factors that are not relevant to the performance of the job. In accordance with our Equal Opportunities Policy the Company welcomes applications from all sections of the community and especially from women and the Roman Catholic Community recognising their underrepresentation in the workforce.
Arthur J. Gallagher & Co. (AJG)
Manchester, Lancashire
Overview Are you a pensions administration professional and ready to drive meaningful change and champion operational excellence? We're looking for a Senior Business Improvement Analyst to join our Pension Operations team. This is an exciting opportunity to play a key role in shaping the future of our UK pension administration business by delivering initiatives that enhance efficiency, improve processes, and create a robust operating model. This role offers a chance to take the next step in your career and make a real impact. How you'll make an impact Support Operational Improvements: Maintain and enhance processes and communications, ensuring alignment with stakeholders and strategic priorities. Drive Transformation: Represent and advocate for operations teams during business transformation projects, ensuring their voice is heard. Support New Business Initiatives: Play a key role in due diligence, contracting, and ensuring a smooth transition to 'go live'. Enhance Reporting and Compliance: Develop internal and external reporting mechanisms, including those related to Consumer Duty and member experience measures. Optimise Offshoring Processes: Strengthen relationships with offshore teams, improve existing processes, and support the offshoring of new activities. Deliver Measurable Benefits: Ensure improvements result in increased revenue or cost reductions, contributing to the overall success of the business. About You To succeed in this role, you'll need: Experience: A seasoned professional in occupational pension scheme administration, with a strong background in transformation initiatives. Analytical Skills: A logical approach to problem solving, with the ability to use data and metrics to drive performance and efficiencies. Communication: Strong literacy skills, confidence in providing feedback, and the ability to influence internal and external stakeholders. Customer Focus: A commitment to continuous improvement and delivering exceptional customer service. Interpersonal Skills: Self motivation, the ability to work independently, and a passion for championing change. Technical Knowledge: Proficiency in Microsoft Office and pension administration systems. Desirable APMI or EPMI qualifications. Knowledge of industry developments and trends. Compensation and benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you'll get; depending on your job level these benefits may improve: Minimum of 25 days holiday, plus bank holidays, and the option to 'buy' extra days. Defined contribution pension scheme, which Gallagher will also contribute to. Life insurance, which will pay 4 your basic annual salary, which you can top up to 10 . Income protection, we'll cover up to 50% of your annual income, with options to top up. Health cash plan or private medical insurance. Other benefits include: Three fully paid volunteering days per year. Employee Stock Purchase plan, offering company shares at a discount. Share incentive plan, HMRC approved, tax effective, stock purchase plan. Critical illness cover. Discounted gym membership, with over 3,000 gyms nationally. Season ticket loan. Access to a discounted voucher portal to save money on your weekly shopping or next big purchase. Emergency back up family care. And many more We value inclusion and diversity Inclusion and diversity (I&D) is a core part of our business, and it's embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees' diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long term health conditions or disabilities. We understand that applicants may have disabilities; if you do, you may find some parts of the recruitment process more challenging than others. Don't worry, we're here to help, however, we can only do this if you let us know. Should you require reasonable adjustments to your application, please get in touch with . If you'd prefer to speak on the phone, please request a call back, leaving details, so we get in touch. Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, colour, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as "protected characteristics") by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
Apr 24, 2026
Full time
Overview Are you a pensions administration professional and ready to drive meaningful change and champion operational excellence? We're looking for a Senior Business Improvement Analyst to join our Pension Operations team. This is an exciting opportunity to play a key role in shaping the future of our UK pension administration business by delivering initiatives that enhance efficiency, improve processes, and create a robust operating model. This role offers a chance to take the next step in your career and make a real impact. How you'll make an impact Support Operational Improvements: Maintain and enhance processes and communications, ensuring alignment with stakeholders and strategic priorities. Drive Transformation: Represent and advocate for operations teams during business transformation projects, ensuring their voice is heard. Support New Business Initiatives: Play a key role in due diligence, contracting, and ensuring a smooth transition to 'go live'. Enhance Reporting and Compliance: Develop internal and external reporting mechanisms, including those related to Consumer Duty and member experience measures. Optimise Offshoring Processes: Strengthen relationships with offshore teams, improve existing processes, and support the offshoring of new activities. Deliver Measurable Benefits: Ensure improvements result in increased revenue or cost reductions, contributing to the overall success of the business. About You To succeed in this role, you'll need: Experience: A seasoned professional in occupational pension scheme administration, with a strong background in transformation initiatives. Analytical Skills: A logical approach to problem solving, with the ability to use data and metrics to drive performance and efficiencies. Communication: Strong literacy skills, confidence in providing feedback, and the ability to influence internal and external stakeholders. Customer Focus: A commitment to continuous improvement and delivering exceptional customer service. Interpersonal Skills: Self motivation, the ability to work independently, and a passion for championing change. Technical Knowledge: Proficiency in Microsoft Office and pension administration systems. Desirable APMI or EPMI qualifications. Knowledge of industry developments and trends. Compensation and benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you'll get; depending on your job level these benefits may improve: Minimum of 25 days holiday, plus bank holidays, and the option to 'buy' extra days. Defined contribution pension scheme, which Gallagher will also contribute to. Life insurance, which will pay 4 your basic annual salary, which you can top up to 10 . Income protection, we'll cover up to 50% of your annual income, with options to top up. Health cash plan or private medical insurance. Other benefits include: Three fully paid volunteering days per year. Employee Stock Purchase plan, offering company shares at a discount. Share incentive plan, HMRC approved, tax effective, stock purchase plan. Critical illness cover. Discounted gym membership, with over 3,000 gyms nationally. Season ticket loan. Access to a discounted voucher portal to save money on your weekly shopping or next big purchase. Emergency back up family care. And many more We value inclusion and diversity Inclusion and diversity (I&D) is a core part of our business, and it's embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees' diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long term health conditions or disabilities. We understand that applicants may have disabilities; if you do, you may find some parts of the recruitment process more challenging than others. Don't worry, we're here to help, however, we can only do this if you let us know. Should you require reasonable adjustments to your application, please get in touch with . If you'd prefer to speak on the phone, please request a call back, leaving details, so we get in touch. Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, colour, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as "protected characteristics") by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
Arthur J. Gallagher & Co. (AJG)
Bristol, Gloucestershire
Overview Are you a pensions administration professional and ready to drive meaningful change and champion operational excellence? We're looking for a Senior Business Improvement Analyst to join our Pension Operations team. This is an exciting opportunity to play a key role in shaping the future of our UK pension administration business by delivering initiatives that enhance efficiency, improve processes, and create a robust operating model. This role offers a chance to take the next step in your career and make a real impact. How you'll make an impact Support Operational Improvements: Maintain and enhance processes and communications, ensuring alignment with stakeholders and strategic priorities. Drive Transformation: Represent and advocate for operations teams during business transformation projects, ensuring their voice is heard. Support New Business Initiatives: Play a key role in due diligence, contracting, and ensuring a smooth transition to 'go live'. Enhance Reporting and Compliance: Develop internal and external reporting mechanisms, including those related to Consumer Duty and member experience measures. Optimise Offshoring Processes: Strengthen relationships with offshore teams, improve existing processes, and support the offshoring of new activities. Deliver Measurable Benefits: Ensure improvements result in increased revenue or cost reductions, contributing to the overall success of the business. About You To succeed in this role, you'll need: Experience: A seasoned professional in occupational pension scheme administration, with a strong background in transformation initiatives. Analytical Skills: A logical approach to problem solving, with the ability to use data and metrics to drive performance and efficiencies. Communication: Strong literacy skills, confidence in providing feedback, and the ability to influence internal and external stakeholders. Customer Focus: A commitment to continuous improvement and delivering exceptional customer service. Interpersonal Skills: Self motivation, the ability to work independently, and a passion for championing change. Technical Knowledge: Proficiency in Microsoft Office and pension administration systems. Desirable APMI or EPMI qualifications. Knowledge of industry developments and trends. Compensation and benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you'll get; depending on your job level these benefits may improve: Minimum of 25 days holiday, plus bank holidays, and the option to 'buy' extra days. Defined contribution pension scheme, which Gallagher will also contribute to. Life insurance, which will pay 4 your basic annual salary, which you can top up to 10 . Income protection, we'll cover up to 50% of your annual income, with options to top up. Health cash plan or private medical insurance. Other benefits include: Three fully paid volunteering days per year. Employee Stock Purchase plan, offering company shares at a discount. Share incentive plan, HMRC approved, tax effective, stock purchase plan. Critical illness cover. Discounted gym membership, with over 3,000 gyms nationally. Season ticket loan. Access to a discounted voucher portal to save money on your weekly shopping or next big purchase. Emergency back up family care. And many more We value inclusion and diversity Inclusion and diversity (I&D) is a core part of our business, and it's embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees' diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long term health conditions or disabilities. We understand that applicants may have disabilities; if you do, you may find some parts of the recruitment process more challenging than others. Don't worry, we're here to help, however, we can only do this if you let us know. Should you require reasonable adjustments to your application, please get in touch with . If you'd prefer to speak on the phone, please request a call back, leaving details, so we get in touch. Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, colour, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as "protected characteristics") by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
Apr 24, 2026
Full time
Overview Are you a pensions administration professional and ready to drive meaningful change and champion operational excellence? We're looking for a Senior Business Improvement Analyst to join our Pension Operations team. This is an exciting opportunity to play a key role in shaping the future of our UK pension administration business by delivering initiatives that enhance efficiency, improve processes, and create a robust operating model. This role offers a chance to take the next step in your career and make a real impact. How you'll make an impact Support Operational Improvements: Maintain and enhance processes and communications, ensuring alignment with stakeholders and strategic priorities. Drive Transformation: Represent and advocate for operations teams during business transformation projects, ensuring their voice is heard. Support New Business Initiatives: Play a key role in due diligence, contracting, and ensuring a smooth transition to 'go live'. Enhance Reporting and Compliance: Develop internal and external reporting mechanisms, including those related to Consumer Duty and member experience measures. Optimise Offshoring Processes: Strengthen relationships with offshore teams, improve existing processes, and support the offshoring of new activities. Deliver Measurable Benefits: Ensure improvements result in increased revenue or cost reductions, contributing to the overall success of the business. About You To succeed in this role, you'll need: Experience: A seasoned professional in occupational pension scheme administration, with a strong background in transformation initiatives. Analytical Skills: A logical approach to problem solving, with the ability to use data and metrics to drive performance and efficiencies. Communication: Strong literacy skills, confidence in providing feedback, and the ability to influence internal and external stakeholders. Customer Focus: A commitment to continuous improvement and delivering exceptional customer service. Interpersonal Skills: Self motivation, the ability to work independently, and a passion for championing change. Technical Knowledge: Proficiency in Microsoft Office and pension administration systems. Desirable APMI or EPMI qualifications. Knowledge of industry developments and trends. Compensation and benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you'll get; depending on your job level these benefits may improve: Minimum of 25 days holiday, plus bank holidays, and the option to 'buy' extra days. Defined contribution pension scheme, which Gallagher will also contribute to. Life insurance, which will pay 4 your basic annual salary, which you can top up to 10 . Income protection, we'll cover up to 50% of your annual income, with options to top up. Health cash plan or private medical insurance. Other benefits include: Three fully paid volunteering days per year. Employee Stock Purchase plan, offering company shares at a discount. Share incentive plan, HMRC approved, tax effective, stock purchase plan. Critical illness cover. Discounted gym membership, with over 3,000 gyms nationally. Season ticket loan. Access to a discounted voucher portal to save money on your weekly shopping or next big purchase. Emergency back up family care. And many more We value inclusion and diversity Inclusion and diversity (I&D) is a core part of our business, and it's embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees' diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long term health conditions or disabilities. We understand that applicants may have disabilities; if you do, you may find some parts of the recruitment process more challenging than others. Don't worry, we're here to help, however, we can only do this if you let us know. Should you require reasonable adjustments to your application, please get in touch with . If you'd prefer to speak on the phone, please request a call back, leaving details, so we get in touch. Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, colour, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as "protected characteristics") by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
ASVA: Association of Scottish Visitor Attractions
Forres, Moray
Organisation: The National Trust for Scotland Purpose of role This is an exciting opportunity to work with our leadership team at Brodie Castle to provide operational delivery of the visitor experience and supervision in the Food & Beverage department, as well as on-site events in line with the Trust's policies. You will be responsible for the supervision of the day-to-day catering operations at our popular Playful Garden Café as well as the Castle Café. You will deliver our quality standards and performance targets, ensuring we offer our visitors a fantastic Food & Beverage experience. You will be an enthusiastic team player who can supervise, coach and motivate your team. You will also be part of a broader duty management team responsible for promoting good communication across the site and a joined-up visitor services provision. This role requires weekend working and at times may require working evenings to cover events. Key Responsibilities Support the F&B manager with menu development and the preparation and presentation of a high-quality food and drink offer relevant to our Brodie visitors. Ensure compliance with health and safety, food hygiene, food allergens, licensing and environmental health standards, completing all related record-keeping. Support the F&B manager with stock management, ordering, storage and wastage control. Ensure the upkeep and safety of equipment and utensils used within the catering outlets. Assist with food-led events throughout the year to support overall business goals. Visitor Experience Offer excellent customer service and ensure all members of the catering team do the same. Support property-wide targets for completion of visitor surveys to understand more about our visitors. Act as one of our duty management team, responsible for ensuring a safe and smooth visitor operation, opening/closing the visitor attraction, addressing issues, emergency procedure and providing relief cover, as required. People Management Assist the F&B Manager in Recruitment, induction, development and management of all Food and Beverage Visitor Services Assistants ensuring that they understand role responsibilities and are equipped to fulfil the role to the required standards. Supervise the activities of a team of permanent and seasonal Visitor Service Assistants (VSAs), achieving excellent staff performance and motivation through effective training, task-setting and coaching on front and back-of-house routines. Ensure the team feel valued, respected, motivated and supported. Support the F&B Manager in preparing catering rotas and holiday allocation to meet business needs. Work closely with specialist advisory colleagues, i.e. our Trust-wide Catering Development team. Finance management Share responsibility for achieving Food & Beverage budget. Monitor commercial performance and adjust activities to capitalize on sales opportunities and run a cost-effective catering operation. Supervise daily cafés till operations and perform end-of-day income reconciliation. Support the F&B Manager with menu costing and stock-taking. Performance indicators and targets Weekly, monthly and annual sales and cost of sales targets. Food compliance standards and record-keeping. Visitor enjoyment reviews and ratings from visitor surveys and visitor feedback. Staff satisfaction from staff surveys. Tools / equipment / systems Fully equipped commercial catering kitchen. Access to laptop and relevant online training, financial monitoring and stock ordering systems, including NTS intranet and Microsoft 365. EPOS tills and chip and pin machines. QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE Essential Significant previous experience of working in an operations role in the hospitality industry. Excellent leadership and influencing skills, supervising and supporting staff on a daily basis. Excellent customer service skills. Excellent organisational, administrative and time-management skills with the ability to prioritise workload to meet changing demands. Confident communication skills (written and spoken). Ability to be proactive and to take initiative. Experience with cash handling, monitoring, and interpreting financial data. Computer literacy and familiar with Microsoft software. An understanding and commitment to the aims and objectives of the National Trust for Scotland. Desirable Food Hygiene Qualification (or willingness to train). First aid Certificate (or willingness to train). Barista training (or willingness to train). Alcohol License (or willingness to train).
Apr 24, 2026
Full time
Organisation: The National Trust for Scotland Purpose of role This is an exciting opportunity to work with our leadership team at Brodie Castle to provide operational delivery of the visitor experience and supervision in the Food & Beverage department, as well as on-site events in line with the Trust's policies. You will be responsible for the supervision of the day-to-day catering operations at our popular Playful Garden Café as well as the Castle Café. You will deliver our quality standards and performance targets, ensuring we offer our visitors a fantastic Food & Beverage experience. You will be an enthusiastic team player who can supervise, coach and motivate your team. You will also be part of a broader duty management team responsible for promoting good communication across the site and a joined-up visitor services provision. This role requires weekend working and at times may require working evenings to cover events. Key Responsibilities Support the F&B manager with menu development and the preparation and presentation of a high-quality food and drink offer relevant to our Brodie visitors. Ensure compliance with health and safety, food hygiene, food allergens, licensing and environmental health standards, completing all related record-keeping. Support the F&B manager with stock management, ordering, storage and wastage control. Ensure the upkeep and safety of equipment and utensils used within the catering outlets. Assist with food-led events throughout the year to support overall business goals. Visitor Experience Offer excellent customer service and ensure all members of the catering team do the same. Support property-wide targets for completion of visitor surveys to understand more about our visitors. Act as one of our duty management team, responsible for ensuring a safe and smooth visitor operation, opening/closing the visitor attraction, addressing issues, emergency procedure and providing relief cover, as required. People Management Assist the F&B Manager in Recruitment, induction, development and management of all Food and Beverage Visitor Services Assistants ensuring that they understand role responsibilities and are equipped to fulfil the role to the required standards. Supervise the activities of a team of permanent and seasonal Visitor Service Assistants (VSAs), achieving excellent staff performance and motivation through effective training, task-setting and coaching on front and back-of-house routines. Ensure the team feel valued, respected, motivated and supported. Support the F&B Manager in preparing catering rotas and holiday allocation to meet business needs. Work closely with specialist advisory colleagues, i.e. our Trust-wide Catering Development team. Finance management Share responsibility for achieving Food & Beverage budget. Monitor commercial performance and adjust activities to capitalize on sales opportunities and run a cost-effective catering operation. Supervise daily cafés till operations and perform end-of-day income reconciliation. Support the F&B Manager with menu costing and stock-taking. Performance indicators and targets Weekly, monthly and annual sales and cost of sales targets. Food compliance standards and record-keeping. Visitor enjoyment reviews and ratings from visitor surveys and visitor feedback. Staff satisfaction from staff surveys. Tools / equipment / systems Fully equipped commercial catering kitchen. Access to laptop and relevant online training, financial monitoring and stock ordering systems, including NTS intranet and Microsoft 365. EPOS tills and chip and pin machines. QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE Essential Significant previous experience of working in an operations role in the hospitality industry. Excellent leadership and influencing skills, supervising and supporting staff on a daily basis. Excellent customer service skills. Excellent organisational, administrative and time-management skills with the ability to prioritise workload to meet changing demands. Confident communication skills (written and spoken). Ability to be proactive and to take initiative. Experience with cash handling, monitoring, and interpreting financial data. Computer literacy and familiar with Microsoft software. An understanding and commitment to the aims and objectives of the National Trust for Scotland. Desirable Food Hygiene Qualification (or willingness to train). First aid Certificate (or willingness to train). Barista training (or willingness to train). Alcohol License (or willingness to train).
Hours: Monday- Friday 09.00 to 17.00 but flexibility will be required at weekends due to the nature of the roleSalary: Competitive Are you looking for an exciting opportunity where your skills will shine and your ideas will shape the future? At Grundon, we are on the lookout for a dynamic, passionate, and driven Event Sales Manager to join our Sales team based in Knowl Hill. This is more than just a job ,it' s an opportunity to join a company that is here to show the world that there is more to waste than it seems. Here your contributions will make a real difference as we work towards our shared vision to unlock the potential of waste whilst we are dedicated to leaving a better planet for future generations. Reporting into the Head of Commercial you will play a key role in driving our mission forward by leading and managing event sales activities. The successful candidate will drive revenue growth by promoting and selling event services, while identifying and developing new business opportunities, including the preparation and submission of tenders. The role involves managing both new and existing client accounts from initial engagement through to service delivery and post-event follow-up. What will you do Drive growth across existing accounts by uncovering new opportunities, promoting additional services, and maximising profitability. Win new business and play a key role in achieving ambitious sales, revenue, and profit targets. Work collaboratively with teams across Operations, Sustainability, Innovation, Transport, and Head Office to deliver seamless, high-quality service Partner with the Head of Commercial to shape new opportunities, support budgeting, and contribute to continuous improvement. Stay ahead of industry trends, innovations, and legislation to keep our services competitive and compliant. Take the lead on tenders and proposals, including PPQs, client site visits, and the successful mobilisation of major contracts. Engage and inspire clients through presentations, training, and tailored support to help them achieve their waste management and sustainability goals. Champion sustainability by driving best practices in waste segregation and moving waste up the hierarchy at events and client sites. Ensure accuracy and attention to detail in gathering client requirements, supporting quotations, and enabling smooth operational delivery. Represent the business with confidence at client meetings, industry events, and key account reviews. Contribute to marketing initiatives and the development of impactful promotional materials. Carry out duty-of-care visits and support a variety of exciting, ad-hoc waste management projects. Help create a positive, inclusive workplace by supporting colleague wellbeing, promoting open conversations, and signposting to relevant support when needed Why you will like working here: A supportive, inclusive, and fun team culture. Designed to empower you to work where and how you thrive, balancing productivity with lifestyle. Opportunities for career growth and development. Competitive salary and great benefits. A company that values your voice and ideas. About You Educated to A level standard (or equivalent qualification). Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook). Proven experience in sales and/or account management, ideally within the waste management sector. Ability to learn about industry practices, with experience engaging and influencing senior stakeholders, including board-level decision-makers. Results focused with a proactive, solutions-oriented approach to achieving targets. Able to manage priorities effectively in a fast-paced, dynamic environment. A collaborative team player who is equally comfortable working independently. Flexible and willing to support operations, including weekend working when required. Good geographical awareness to support client and operational needs. A clear, professional communicator with strong attention to detail, discretion, and adaptability. About Grundon? Grundon is the UK's largest family-owned supplier of integrated waste management and environmental services. Founded in 1929, we have developed a distinctive approach that has helped us to maintain a leading position within the waste industry. This approach is underpinned by our commitment to quality of service, innovation and technical progress, together with a genuine and demonstrable concern for the environment. Why Grundon? At Grundon, we are dedicated to providing diversity, equality, and inclusion. We believe great ideas come from everywhere, and we're committed to creating a workplace where everyone feels valued, heard, and empowered to thrive. If you're ready to take the next step in your career within the dynamic world of waste management and environmental services, this is your opportunity to join one of the industry's most respected names. As it is ideal to have waste management experience shall I remove this or change to ability to understand industry practices
Apr 24, 2026
Full time
Hours: Monday- Friday 09.00 to 17.00 but flexibility will be required at weekends due to the nature of the roleSalary: Competitive Are you looking for an exciting opportunity where your skills will shine and your ideas will shape the future? At Grundon, we are on the lookout for a dynamic, passionate, and driven Event Sales Manager to join our Sales team based in Knowl Hill. This is more than just a job ,it' s an opportunity to join a company that is here to show the world that there is more to waste than it seems. Here your contributions will make a real difference as we work towards our shared vision to unlock the potential of waste whilst we are dedicated to leaving a better planet for future generations. Reporting into the Head of Commercial you will play a key role in driving our mission forward by leading and managing event sales activities. The successful candidate will drive revenue growth by promoting and selling event services, while identifying and developing new business opportunities, including the preparation and submission of tenders. The role involves managing both new and existing client accounts from initial engagement through to service delivery and post-event follow-up. What will you do Drive growth across existing accounts by uncovering new opportunities, promoting additional services, and maximising profitability. Win new business and play a key role in achieving ambitious sales, revenue, and profit targets. Work collaboratively with teams across Operations, Sustainability, Innovation, Transport, and Head Office to deliver seamless, high-quality service Partner with the Head of Commercial to shape new opportunities, support budgeting, and contribute to continuous improvement. Stay ahead of industry trends, innovations, and legislation to keep our services competitive and compliant. Take the lead on tenders and proposals, including PPQs, client site visits, and the successful mobilisation of major contracts. Engage and inspire clients through presentations, training, and tailored support to help them achieve their waste management and sustainability goals. Champion sustainability by driving best practices in waste segregation and moving waste up the hierarchy at events and client sites. Ensure accuracy and attention to detail in gathering client requirements, supporting quotations, and enabling smooth operational delivery. Represent the business with confidence at client meetings, industry events, and key account reviews. Contribute to marketing initiatives and the development of impactful promotional materials. Carry out duty-of-care visits and support a variety of exciting, ad-hoc waste management projects. Help create a positive, inclusive workplace by supporting colleague wellbeing, promoting open conversations, and signposting to relevant support when needed Why you will like working here: A supportive, inclusive, and fun team culture. Designed to empower you to work where and how you thrive, balancing productivity with lifestyle. Opportunities for career growth and development. Competitive salary and great benefits. A company that values your voice and ideas. About You Educated to A level standard (or equivalent qualification). Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook). Proven experience in sales and/or account management, ideally within the waste management sector. Ability to learn about industry practices, with experience engaging and influencing senior stakeholders, including board-level decision-makers. Results focused with a proactive, solutions-oriented approach to achieving targets. Able to manage priorities effectively in a fast-paced, dynamic environment. A collaborative team player who is equally comfortable working independently. Flexible and willing to support operations, including weekend working when required. Good geographical awareness to support client and operational needs. A clear, professional communicator with strong attention to detail, discretion, and adaptability. About Grundon? Grundon is the UK's largest family-owned supplier of integrated waste management and environmental services. Founded in 1929, we have developed a distinctive approach that has helped us to maintain a leading position within the waste industry. This approach is underpinned by our commitment to quality of service, innovation and technical progress, together with a genuine and demonstrable concern for the environment. Why Grundon? At Grundon, we are dedicated to providing diversity, equality, and inclusion. We believe great ideas come from everywhere, and we're committed to creating a workplace where everyone feels valued, heard, and empowered to thrive. If you're ready to take the next step in your career within the dynamic world of waste management and environmental services, this is your opportunity to join one of the industry's most respected names. As it is ideal to have waste management experience shall I remove this or change to ability to understand industry practices
HSE Lead required for a major Offshore Wind Developer based in the United Kingdom. Responsibilities: To provide HSE leadership, assurance and practical support for survey and related project activities, including contractor review, CDM assurance, readiness, inspections, procedure development and risk assessment, to support safe, compliant and well-managed delivery. Support survey and related project activities through planning, mobilisation and execution, providing practical HSE input throughout. Participate in contractor kick-off meetings, pre-start meetings and other relevant planning and coordination meetings to ensure HSE expectations, responsibilities and arrangements are clearly understood. Undertake on-site inspections, site visits and field engagements to monitor implementation of HSE requirements and identify improvement actions. Participate in constructability reviews and provide HSE input to support early identification and management of risk. Provide audit and assurance support for survey and related project activities, including inspections, reviews, assurance activities and follow-up of actions. Support CDM assurance arrangements for GI and other applicable works, including review of duty holder arrangements, pre-construction planning and risk management interfaces. Participate in HSSE ITT contractor reviews as part of bid submissions for GI and other survey-related works. Review contractor HSSE capability, competence, arrangements and supporting information as part of contractor evaluation processes. Retrospectively review existing contractors and undertake HSSE contractor assessments where required to establish a clear and auditable record of review. Support readiness reviews for survey and related project activities to confirm that suitable HSE arrangements are in place before work starts. Review relevant HSE documentation, including risk assessments, method statements, emergency arrangements, competencies, plans and other mobilisation deliverables. Support the development, review and implementation of HSE procedures, processes, guidance documents, templates and supporting tools. Assist in building and improving the project HSE framework to support safe, compliant and well-managed delivery. Prepare, review or support suitable and sufficient risk assessments for team activities where required. Support the identification, escalation, tracking and close-out of HSE issues, findings, observations and actions arising from contractor reviews, readiness reviews, inspections and assurance activities. Support incident reporting, investigation input and follow-up of corrective actions where required. Maintain suitable records of contractor reviews, assurance activities, inspections, findings, actions and supporting evidence. Provide clear HSE advice, guidance and constructive challenge to project teams and contractors to support compliance and effective risk management. Escalate significant HSE or CDM risks, gaps, non-conformances or implementation concerns to the relevant responsible manager. Requirements Minimum 5 years' relevant HSE experience in construction, infrastructure, utilities, energy, marine, survey, offshore wind or similar project environments. Experience supporting field or operational activities, including site visits, inspections, audits, assurance activities or direct contractor interface. Experience undertaking contractor HSE reviews, tender / ITT evaluations, or contractor capability assessments. Experience supporting mobilisation, readiness or pre-start reviews for project activities. Experience developing, implementing or improving HSE procedures, processes, guidance or management arrangements. Experience supporting incident reporting, investigation input, action tracking and close-out. Experience working with multi-disciplinary teams, contractors and project stakeholders.
Apr 24, 2026
Contractor
HSE Lead required for a major Offshore Wind Developer based in the United Kingdom. Responsibilities: To provide HSE leadership, assurance and practical support for survey and related project activities, including contractor review, CDM assurance, readiness, inspections, procedure development and risk assessment, to support safe, compliant and well-managed delivery. Support survey and related project activities through planning, mobilisation and execution, providing practical HSE input throughout. Participate in contractor kick-off meetings, pre-start meetings and other relevant planning and coordination meetings to ensure HSE expectations, responsibilities and arrangements are clearly understood. Undertake on-site inspections, site visits and field engagements to monitor implementation of HSE requirements and identify improvement actions. Participate in constructability reviews and provide HSE input to support early identification and management of risk. Provide audit and assurance support for survey and related project activities, including inspections, reviews, assurance activities and follow-up of actions. Support CDM assurance arrangements for GI and other applicable works, including review of duty holder arrangements, pre-construction planning and risk management interfaces. Participate in HSSE ITT contractor reviews as part of bid submissions for GI and other survey-related works. Review contractor HSSE capability, competence, arrangements and supporting information as part of contractor evaluation processes. Retrospectively review existing contractors and undertake HSSE contractor assessments where required to establish a clear and auditable record of review. Support readiness reviews for survey and related project activities to confirm that suitable HSE arrangements are in place before work starts. Review relevant HSE documentation, including risk assessments, method statements, emergency arrangements, competencies, plans and other mobilisation deliverables. Support the development, review and implementation of HSE procedures, processes, guidance documents, templates and supporting tools. Assist in building and improving the project HSE framework to support safe, compliant and well-managed delivery. Prepare, review or support suitable and sufficient risk assessments for team activities where required. Support the identification, escalation, tracking and close-out of HSE issues, findings, observations and actions arising from contractor reviews, readiness reviews, inspections and assurance activities. Support incident reporting, investigation input and follow-up of corrective actions where required. Maintain suitable records of contractor reviews, assurance activities, inspections, findings, actions and supporting evidence. Provide clear HSE advice, guidance and constructive challenge to project teams and contractors to support compliance and effective risk management. Escalate significant HSE or CDM risks, gaps, non-conformances or implementation concerns to the relevant responsible manager. Requirements Minimum 5 years' relevant HSE experience in construction, infrastructure, utilities, energy, marine, survey, offshore wind or similar project environments. Experience supporting field or operational activities, including site visits, inspections, audits, assurance activities or direct contractor interface. Experience undertaking contractor HSE reviews, tender / ITT evaluations, or contractor capability assessments. Experience supporting mobilisation, readiness or pre-start reviews for project activities. Experience developing, implementing or improving HSE procedures, processes, guidance or management arrangements. Experience supporting incident reporting, investigation input, action tracking and close-out. Experience working with multi-disciplinary teams, contractors and project stakeholders.
Select how often (in days) to receive an alert: Hybrid Tangle Teezer is a global brand on a simple mission: to give everyone healthier-looking hair with less breakage since 2007. Our gentle brushes are tools for every hair type-from straight to coily-and every routine, helping you go from detangling and blow-drying to styling. Our products are your daily dose of confidence, ready to take on whatever tangles life throws your way. Tangle Teezer is a proud brand within BIC World, a community of iconic and inventive brands that have created simple, joyful products for over 75 years. As part of BIC World, we're dedicated to reimagining everyday essentials in new, sustainable, and responsible ways. Our culture thrives on a "roll up your sleeves" mindset, empowering self-starters and innovators to take ownership of their careers and make a meaningful, global impact. Who are we? Helping you have healthy hair has been our manegoal since 2007. No matter your hair type - straight, curly, fine, fragile, or coily- our range of gentle brushes will leave you with healthier-looking hair and less breakage. With tools for every stroke of your routine, from massaging to detangling and blow-drying to styling, they're your daily dose of confidence. So, you can take on whatever tangles life throws your way. The Role As the Logistics Co ordinator you will be instrumental in ensuring Tangle Teezer's inbound stock purchase orders and outbound sales orders are fulfilled on time and in line with priorities set by the Operations and Sales teams. This will involve working closely with our suppliers, 3PL and clients as well as managing the operational relationship with our main freight partners to maintain a compliant import/export operation. In this role you'll get to: Process shipment bookings for regular and ad hoc global air, road, marine & courier transportation activities Work in partnership with forwarders and global distributors to plan multimodal export shipments, acting as an escalation point for Logistics Assistant to resolve issues Oversee collection scheduling for outbound orders, controlling weekly/monthly planning in alignment with 3PL requirements and distributors' needs Work closely with the Production team, vendors and forwarders to plan, process and track import shipments of inbound UK/US stock Collaborate with the Logistics Manager to ensure import/export service levels are met, forwarder KPIs reviewed and shipment/cost data is reported to the wider business Own and manage the Logistics Admin mailbox, acting as the key liaison point for Sales Administrators and Supply Chain team responding to queries on the status of export deliveries and customer non-conformances Support Logistics Manager with the review of internal/external outbound processes and identify improved ways of working Oversee Logistics PO management process and review freight/duty spend Provide proactive support to the wider business covering the impact of international trade, customs and shipping issues What we are looking for in you: A minimum of 3 years combined business experience within Logistics, Transport, Supply Chain or Import/Export Administrator roles with exposure to multimodal freight Exceptional attention to detail and ability to be agile in a fast-paced environment Good communication skills and an ability to work well under pressure within the time constraints of the order fulfilment cycle Prior knowledge of Incoterms, HS codes and import/export customs compliance to help support the global movement of Tangle Teezer goods A good understanding of rules of origin and preferential duty, including experience of working with the Chamber of Commerce network Ability to lead operational relationships with forwarders, managing KPIs, benchmarking/budget control and compliance review/reporting on a monthly basis Collaborative approach with Logistics Assistant to oversee the review and improvement of internal/external operational processes with 3PLs and forwarders Strong ERP knowledge, preferably Microsoft Dynamics Navision and highly proficient in MS Office, allowing maintenance, analysis and reporting of data We know that imposter syndrome can get in the way of meeting spectacular candidates, so please don't hesitate to apply even if you don't tick everything on the list - we'd love to hear from you! What it means to be part of Tangle Teezer: At Tangle Teezer, being part of our PAC means being Proud, Authentic, and Championing each other every day. Proud: We are passionately proud to do things differently, so we perform brilliantly-just like our hair tools. Authentic: We welcome everyone as they are, we bring our true selves to work and show up as who we want to be. Champion: We are champions of one another, our brand, and our environment. Join us and embrace these values to help create, innovate, and deliver products that people love-together. To see more about our culture and what makes us unique, The goodStuff Flexible working hours with core hours from 10am to 4pm Working 2 days in the office and 3 days from home Salary from £28,000 Performance-related bonus of 10% based on annual salary 27 days holiday, with the option to buy or sell holiday days ️ 2 volunteering days per year 10 days working from any location of your choice Flexible bank holidays-choose the standard bank holidays or swap them for dates that are more meaningful to you Enhanced family policies Medical cash plan for everyday healthcare needs Meeting-free Fridays with an early 4:00 pm finish to kickstart your weekend! Pet friendly office. Bring your furry friend to work with you! If you require a reasonable accommodation to participate in our hiring process, please let us know at any stage. Ready to join our team? Visit Careers - Tangle Teezer to submit your application. BIC World is an Equal Opportunity Employer. We strongly commit to hiring people with different backgrounds and experiences to help us build better products, make better decisions, and better serve our customers. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, veteran status, disability status, or similar characteristics. All employment is decided based on qualifications, merit, and business need. BIC World is not seeking assistance or accepting unsolicited resumes from search firms for this employment opportunity. Regardless of past practice, all resumes submitted by search firms to any team member at BIC via email, or directly to a BIC team member in any form without a valid written search agreement in place for that position will be deemed the sole property of BIC, and no fee will be paid in the event the candidate is hired by BIC as a result of the referral or through other means.
Apr 24, 2026
Full time
Select how often (in days) to receive an alert: Hybrid Tangle Teezer is a global brand on a simple mission: to give everyone healthier-looking hair with less breakage since 2007. Our gentle brushes are tools for every hair type-from straight to coily-and every routine, helping you go from detangling and blow-drying to styling. Our products are your daily dose of confidence, ready to take on whatever tangles life throws your way. Tangle Teezer is a proud brand within BIC World, a community of iconic and inventive brands that have created simple, joyful products for over 75 years. As part of BIC World, we're dedicated to reimagining everyday essentials in new, sustainable, and responsible ways. Our culture thrives on a "roll up your sleeves" mindset, empowering self-starters and innovators to take ownership of their careers and make a meaningful, global impact. Who are we? Helping you have healthy hair has been our manegoal since 2007. No matter your hair type - straight, curly, fine, fragile, or coily- our range of gentle brushes will leave you with healthier-looking hair and less breakage. With tools for every stroke of your routine, from massaging to detangling and blow-drying to styling, they're your daily dose of confidence. So, you can take on whatever tangles life throws your way. The Role As the Logistics Co ordinator you will be instrumental in ensuring Tangle Teezer's inbound stock purchase orders and outbound sales orders are fulfilled on time and in line with priorities set by the Operations and Sales teams. This will involve working closely with our suppliers, 3PL and clients as well as managing the operational relationship with our main freight partners to maintain a compliant import/export operation. In this role you'll get to: Process shipment bookings for regular and ad hoc global air, road, marine & courier transportation activities Work in partnership with forwarders and global distributors to plan multimodal export shipments, acting as an escalation point for Logistics Assistant to resolve issues Oversee collection scheduling for outbound orders, controlling weekly/monthly planning in alignment with 3PL requirements and distributors' needs Work closely with the Production team, vendors and forwarders to plan, process and track import shipments of inbound UK/US stock Collaborate with the Logistics Manager to ensure import/export service levels are met, forwarder KPIs reviewed and shipment/cost data is reported to the wider business Own and manage the Logistics Admin mailbox, acting as the key liaison point for Sales Administrators and Supply Chain team responding to queries on the status of export deliveries and customer non-conformances Support Logistics Manager with the review of internal/external outbound processes and identify improved ways of working Oversee Logistics PO management process and review freight/duty spend Provide proactive support to the wider business covering the impact of international trade, customs and shipping issues What we are looking for in you: A minimum of 3 years combined business experience within Logistics, Transport, Supply Chain or Import/Export Administrator roles with exposure to multimodal freight Exceptional attention to detail and ability to be agile in a fast-paced environment Good communication skills and an ability to work well under pressure within the time constraints of the order fulfilment cycle Prior knowledge of Incoterms, HS codes and import/export customs compliance to help support the global movement of Tangle Teezer goods A good understanding of rules of origin and preferential duty, including experience of working with the Chamber of Commerce network Ability to lead operational relationships with forwarders, managing KPIs, benchmarking/budget control and compliance review/reporting on a monthly basis Collaborative approach with Logistics Assistant to oversee the review and improvement of internal/external operational processes with 3PLs and forwarders Strong ERP knowledge, preferably Microsoft Dynamics Navision and highly proficient in MS Office, allowing maintenance, analysis and reporting of data We know that imposter syndrome can get in the way of meeting spectacular candidates, so please don't hesitate to apply even if you don't tick everything on the list - we'd love to hear from you! What it means to be part of Tangle Teezer: At Tangle Teezer, being part of our PAC means being Proud, Authentic, and Championing each other every day. Proud: We are passionately proud to do things differently, so we perform brilliantly-just like our hair tools. Authentic: We welcome everyone as they are, we bring our true selves to work and show up as who we want to be. Champion: We are champions of one another, our brand, and our environment. Join us and embrace these values to help create, innovate, and deliver products that people love-together. To see more about our culture and what makes us unique, The goodStuff Flexible working hours with core hours from 10am to 4pm Working 2 days in the office and 3 days from home Salary from £28,000 Performance-related bonus of 10% based on annual salary 27 days holiday, with the option to buy or sell holiday days ️ 2 volunteering days per year 10 days working from any location of your choice Flexible bank holidays-choose the standard bank holidays or swap them for dates that are more meaningful to you Enhanced family policies Medical cash plan for everyday healthcare needs Meeting-free Fridays with an early 4:00 pm finish to kickstart your weekend! Pet friendly office. Bring your furry friend to work with you! If you require a reasonable accommodation to participate in our hiring process, please let us know at any stage. Ready to join our team? Visit Careers - Tangle Teezer to submit your application. BIC World is an Equal Opportunity Employer. We strongly commit to hiring people with different backgrounds and experiences to help us build better products, make better decisions, and better serve our customers. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, veteran status, disability status, or similar characteristics. All employment is decided based on qualifications, merit, and business need. BIC World is not seeking assistance or accepting unsolicited resumes from search firms for this employment opportunity. Regardless of past practice, all resumes submitted by search firms to any team member at BIC via email, or directly to a BIC team member in any form without a valid written search agreement in place for that position will be deemed the sole property of BIC, and no fee will be paid in the event the candidate is hired by BIC as a result of the referral or through other means.
We are looking for an experienced Team Leader to join our dedicated team and help develop and coordinate our learning disabilities supported housing schemes and domiciliary services across Blackpool. As a Team Leader, you will be at the forefront of our leadership team, ensuring the effective delivery and daily operational management of our services. You will be responsible for leading a team of staff, providing supervision, coaching, performance management, and support to staff, volunteers, and students. You will ensure the provision of person-centred support that enables customers to maintain their independence, enhance their wellbeing, and enjoy opportunities for personal development. Your role includes overseeing the deployment of staff to meet individual needs and preferences within available resources, identifying training needs (both mandatory and service-specific), and maintaining accurate records. You will respond to referrals, undertake initial assessments of need, and ensure all service users have co-produced support plans and designated Key Workers. Establishing clear goals and pathways towards greater independence for service users, you will organize regular person-centred reviews, putting each person's views and journey at the heart of planning and decision-making. Working closely with local multi-disciplinary teams and community-based agencies, you will provide holistic, wrap-around support. You will maintain high standards of environmental safety and quality, ensuring a welcoming and inclusive atmosphere. Facilitating service user engagement, involvement, and peer support, you will implement robust quality monitoring methods and provide key performance indicators, identifying and planning necessary actions. You will provide exceptional customer care, proactively communicate with stakeholders about risk management and the welfare of the people we support. Your strong ethical duty of care and commitment to safeguarding vulnerable individuals will be at the core of your work. If you're interested in this opportunity and would like to discuss it further, please contact Neil Maguire, Area Manager via or by email: .uk. Vacancy Reference Number: 92407 Applications for this role must be submitted via the Creative Support website using the above vacancy reference number Creative Support has a corporate commitment to enabling people with caring and family responsibilities to apply for senior roles, part time applicants will be considered for this role. Full training is provided, as is the opportunity to work towards QCF Diploma in Health and Social Care. Benefits of working with Creative Support include a probationary bonus, pension contributions, 33 days Annual Leave and company paid enhanced DBS. We are a passionate, inclusive, and anti-racist organization - Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Gold awarded. Applications are reviewed as they are received, we do not provide feedback for unsuccessful applications. We can only accept applications from candidates who are located in and eligible to work within the UK - This post will not be open to Sponsorship under the UKVI scheme , and we are unable to accept applicants with Skilled Worker Visas .
Apr 24, 2026
Full time
We are looking for an experienced Team Leader to join our dedicated team and help develop and coordinate our learning disabilities supported housing schemes and domiciliary services across Blackpool. As a Team Leader, you will be at the forefront of our leadership team, ensuring the effective delivery and daily operational management of our services. You will be responsible for leading a team of staff, providing supervision, coaching, performance management, and support to staff, volunteers, and students. You will ensure the provision of person-centred support that enables customers to maintain their independence, enhance their wellbeing, and enjoy opportunities for personal development. Your role includes overseeing the deployment of staff to meet individual needs and preferences within available resources, identifying training needs (both mandatory and service-specific), and maintaining accurate records. You will respond to referrals, undertake initial assessments of need, and ensure all service users have co-produced support plans and designated Key Workers. Establishing clear goals and pathways towards greater independence for service users, you will organize regular person-centred reviews, putting each person's views and journey at the heart of planning and decision-making. Working closely with local multi-disciplinary teams and community-based agencies, you will provide holistic, wrap-around support. You will maintain high standards of environmental safety and quality, ensuring a welcoming and inclusive atmosphere. Facilitating service user engagement, involvement, and peer support, you will implement robust quality monitoring methods and provide key performance indicators, identifying and planning necessary actions. You will provide exceptional customer care, proactively communicate with stakeholders about risk management and the welfare of the people we support. Your strong ethical duty of care and commitment to safeguarding vulnerable individuals will be at the core of your work. If you're interested in this opportunity and would like to discuss it further, please contact Neil Maguire, Area Manager via or by email: .uk. Vacancy Reference Number: 92407 Applications for this role must be submitted via the Creative Support website using the above vacancy reference number Creative Support has a corporate commitment to enabling people with caring and family responsibilities to apply for senior roles, part time applicants will be considered for this role. Full training is provided, as is the opportunity to work towards QCF Diploma in Health and Social Care. Benefits of working with Creative Support include a probationary bonus, pension contributions, 33 days Annual Leave and company paid enhanced DBS. We are a passionate, inclusive, and anti-racist organization - Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Gold awarded. Applications are reviewed as they are received, we do not provide feedback for unsuccessful applications. We can only accept applications from candidates who are located in and eligible to work within the UK - This post will not be open to Sponsorship under the UKVI scheme , and we are unable to accept applicants with Skilled Worker Visas .
Head of Health, Safety and Business Continuity Salary £52,968 - £61,405 The Sheffield College is a thriving further and higher education community, empowering around 13,000 learners each year to achieve their goals. Driven by our mission to transform lives through learning, we foster an inclusive environment recognised through our 2026 Investors in Diversity Gold award and 3rd place ranking in the National Centre for Diversity s 2025 Top 100 Most Inclusive UK Employers. Role Purpose: The Sheffield College is a large, vibrant and diverse further education college and we are proud of how the college contributes to transforming lives through learning by meeting local skills needs. As Head of Health, Safety and Business Continuity at The Sheffield College, you will be responsible for maintaining, embedding, and continuously improving our health and safety culture across all College sites. You will ensure our staff, students, and stakeholders operate in a safe, compliant environment, while managing robust business continuity plans that keep the College prepared and resilient. You will act as the College's competent person for Health and Safety, providing expert advice, assurance and management information to the Executive Director People and the Executive Leadership Team, ensuring ongoing compliance with all relevant legislation and standards. Key Objectives: The current key objectives for the role are: Manage the ongoing implementation, communication and review of the College's Health and Safety and Wellbeing strategies to ensure a safe and secure environment for all stakeholders. Manage the implementation, communication and review of the College's Business Continuity and Disaster Recovery plans to ensure the College's ability to respond effectively to major incidents. Act as the competent person for Health and Safety under the Management of Health and Safety at Work Regulations 1999, providing expert advice and management information to the Executive Director People and the Executive Leadership Team. Ensure ongoing compliance with relevant legislation and standards, including the Health and Safety at Work Act, providing timely assurance to the Executive Director People. As a member of the College Senior Leadership Team, work with colleagues to further embed a culture of health and safety throughout the College, engaging all staff and stakeholders. Main Responsibilities: As a member of the Senior Leadership Team (SLT), this post will contribute to the SLT's common goals. To achieve these specific duties, include, but are not limited to: Leadership Maintain and develop effective consultation and communication systems for Health and Safety to meet statutory, legislative, and internal policy requirements. Act as the College's competent person for Health and Safety, providing expert guidance and assurance to the Executive Director People and the wider Leadership Team. Review and advise on Health and Safety policies and procedures, ensuring compliance with legislative requirements. Maintain and continuously improve the Health and Safety Management System to meet legislative requirements. Lead investigations into accidents, incidents, and near-miss events, embedding a lessons-learned and preventative culture across the College. Maintain and update the Business Risk Register in relation to Health, Safety, Welfare, and Business Continuity. Support the implementation of the College's employee well-being strategy in collaboration with the People team, aligned with the College's goals. Promote and embed wellbeing principles within the College culture, with an emphasis on work-life balance and resilience. Operations Conduct regular audits to ensure Health and Safety compliance and provide recommendations for improvement. Support departments in hazard analysis and risk management activities, enhancing organisational safety. Advise and support teams on statutory compliance, including Asbestos Management Plans, Legionella Risk Assessments, COSHH records, and statutory planned preventative maintenance (PPM). Ensure compliance with accident, incident, and near-miss reporting requirements, supporting effective resolutions. Advise on Health, Safety, and Wellbeing aspects of College projects and collaborate with departments on safe operations. Provide staff advice, induction, training, and CPD opportunities within the H&S team and across the College. Support the safe operation of trips and visits across The Sheffield College. Reporting Manage Health and Safety reporting systems, ensuring timely and accurate reporting of incidents and near misses. Prepare and provide H&S and business continuity updates and management information for the Executive Director People to present at ELT and to the Board of Governors. Liaise with regulatory authorities on Health and Safety matters. Working with the People team, monitor and evaluate the impact of wellbeing initiatives on metrics such as absenteeism, satisfaction, and productivity. Analyse employee well-being and medical support data to identify trends and gaps. Lead the Sheffield College Business Continuity Group. Manage the Sheffield College Health and Safety Alert system. Other Duties Maintain up-to-date knowledge of developments within own areas of responsibility to develop best practice, provide professional advice, and ensure the College complies with relevant legislation and legal duties. Collaborate with external organisations and participate in health and safety forums to share best practices and stay updated on industry standards. From time to time these responsibilities may be reviewed so that they evolve as part of the college's strategic growth and success. You may also be required to take on other tasks related to the job to support the College in the delivery of its strategic aims, without changing the role's main purpose. People Management and Cross College Responsibilities You will directly line-manage the following posts: Key staff within the Health and Safety department You will be part of the College's Senior Leadership Team and will need to work collaboratively with members of those teams across the College to deliver the College's strategy and objectives. You will be required to participate in/lead cross-college teams and working groups on key projects. You will attend relevant internal committees and groups. This could include preparing and presenting papers as required. You will support and lead people management processes within and external to your area including but not limited to grievances, disciplinaries, performance management, flexible working and absence management. You will act as a role model to colleagues, ensuring that the responsibilities of the post are carried out in line with the College's FREDIE+ values and behaviours. Student Related Responsibilities Anyone who has regular contact with children and young people in their day-to-day responsibilities must ensure they are safe. You will work with the Safeguarding Team, ensuring concerns regarding students/apprentices are shared in a timely, accurate manner. You will be involved in supporting college open days, supporting during the exam season, student enrolment and other required events. You will assume part of the Duty Manager Rota; which will require you to be on campus and available to support in an emergency. This will include being available and responsive to help in difficult situations. Other Responsibilities All staff have a responsibility to ensure that the college provides a safe and sustainable environment for students, staff and visitors. You will support this by: Understanding and undertaking the specific responsibilities for their role as documented within the Health and Safety Policy and Procedures. Ensure compliance with Data Protection Regulation. Ensure that environmental sustainability is a key consideration in the actions we take, working towards the college's environmental strategy and net zero ambition. What we can offer you As the successful candidate, you will be offered a salary of between £52,968 - £61,405 per annum based upon a combination of the skills, knowledge and experience that you can bring to the role. Alongside your salary, your pension is one of the most valuable benefits of joining the College. The Local Government Pension Scheme (LGPS), administered locally by SYPA, provides financial security in retirement and support for your loved ones. Our Full Benefits Package SYPA with a generous employer contribution of 18.6% Annual leave - 30 Days (222 hours) + 8 Bank Holidays (59.2 hours)- this includes a discretionary Christmas closure period Health and wellbeing, we offer Employee assistance programme through Bupa Occupational Health through PAM Free eye tests for VDU users Free parking is available at the majority of our campuses Hybrid and flexible working opportunities Continuous professional development opportunities A people focused working culture where you can grow and thrive . click apply for full job details
Apr 24, 2026
Full time
Head of Health, Safety and Business Continuity Salary £52,968 - £61,405 The Sheffield College is a thriving further and higher education community, empowering around 13,000 learners each year to achieve their goals. Driven by our mission to transform lives through learning, we foster an inclusive environment recognised through our 2026 Investors in Diversity Gold award and 3rd place ranking in the National Centre for Diversity s 2025 Top 100 Most Inclusive UK Employers. Role Purpose: The Sheffield College is a large, vibrant and diverse further education college and we are proud of how the college contributes to transforming lives through learning by meeting local skills needs. As Head of Health, Safety and Business Continuity at The Sheffield College, you will be responsible for maintaining, embedding, and continuously improving our health and safety culture across all College sites. You will ensure our staff, students, and stakeholders operate in a safe, compliant environment, while managing robust business continuity plans that keep the College prepared and resilient. You will act as the College's competent person for Health and Safety, providing expert advice, assurance and management information to the Executive Director People and the Executive Leadership Team, ensuring ongoing compliance with all relevant legislation and standards. Key Objectives: The current key objectives for the role are: Manage the ongoing implementation, communication and review of the College's Health and Safety and Wellbeing strategies to ensure a safe and secure environment for all stakeholders. Manage the implementation, communication and review of the College's Business Continuity and Disaster Recovery plans to ensure the College's ability to respond effectively to major incidents. Act as the competent person for Health and Safety under the Management of Health and Safety at Work Regulations 1999, providing expert advice and management information to the Executive Director People and the Executive Leadership Team. Ensure ongoing compliance with relevant legislation and standards, including the Health and Safety at Work Act, providing timely assurance to the Executive Director People. As a member of the College Senior Leadership Team, work with colleagues to further embed a culture of health and safety throughout the College, engaging all staff and stakeholders. Main Responsibilities: As a member of the Senior Leadership Team (SLT), this post will contribute to the SLT's common goals. To achieve these specific duties, include, but are not limited to: Leadership Maintain and develop effective consultation and communication systems for Health and Safety to meet statutory, legislative, and internal policy requirements. Act as the College's competent person for Health and Safety, providing expert guidance and assurance to the Executive Director People and the wider Leadership Team. Review and advise on Health and Safety policies and procedures, ensuring compliance with legislative requirements. Maintain and continuously improve the Health and Safety Management System to meet legislative requirements. Lead investigations into accidents, incidents, and near-miss events, embedding a lessons-learned and preventative culture across the College. Maintain and update the Business Risk Register in relation to Health, Safety, Welfare, and Business Continuity. Support the implementation of the College's employee well-being strategy in collaboration with the People team, aligned with the College's goals. Promote and embed wellbeing principles within the College culture, with an emphasis on work-life balance and resilience. Operations Conduct regular audits to ensure Health and Safety compliance and provide recommendations for improvement. Support departments in hazard analysis and risk management activities, enhancing organisational safety. Advise and support teams on statutory compliance, including Asbestos Management Plans, Legionella Risk Assessments, COSHH records, and statutory planned preventative maintenance (PPM). Ensure compliance with accident, incident, and near-miss reporting requirements, supporting effective resolutions. Advise on Health, Safety, and Wellbeing aspects of College projects and collaborate with departments on safe operations. Provide staff advice, induction, training, and CPD opportunities within the H&S team and across the College. Support the safe operation of trips and visits across The Sheffield College. Reporting Manage Health and Safety reporting systems, ensuring timely and accurate reporting of incidents and near misses. Prepare and provide H&S and business continuity updates and management information for the Executive Director People to present at ELT and to the Board of Governors. Liaise with regulatory authorities on Health and Safety matters. Working with the People team, monitor and evaluate the impact of wellbeing initiatives on metrics such as absenteeism, satisfaction, and productivity. Analyse employee well-being and medical support data to identify trends and gaps. Lead the Sheffield College Business Continuity Group. Manage the Sheffield College Health and Safety Alert system. Other Duties Maintain up-to-date knowledge of developments within own areas of responsibility to develop best practice, provide professional advice, and ensure the College complies with relevant legislation and legal duties. Collaborate with external organisations and participate in health and safety forums to share best practices and stay updated on industry standards. From time to time these responsibilities may be reviewed so that they evolve as part of the college's strategic growth and success. You may also be required to take on other tasks related to the job to support the College in the delivery of its strategic aims, without changing the role's main purpose. People Management and Cross College Responsibilities You will directly line-manage the following posts: Key staff within the Health and Safety department You will be part of the College's Senior Leadership Team and will need to work collaboratively with members of those teams across the College to deliver the College's strategy and objectives. You will be required to participate in/lead cross-college teams and working groups on key projects. You will attend relevant internal committees and groups. This could include preparing and presenting papers as required. You will support and lead people management processes within and external to your area including but not limited to grievances, disciplinaries, performance management, flexible working and absence management. You will act as a role model to colleagues, ensuring that the responsibilities of the post are carried out in line with the College's FREDIE+ values and behaviours. Student Related Responsibilities Anyone who has regular contact with children and young people in their day-to-day responsibilities must ensure they are safe. You will work with the Safeguarding Team, ensuring concerns regarding students/apprentices are shared in a timely, accurate manner. You will be involved in supporting college open days, supporting during the exam season, student enrolment and other required events. You will assume part of the Duty Manager Rota; which will require you to be on campus and available to support in an emergency. This will include being available and responsive to help in difficult situations. Other Responsibilities All staff have a responsibility to ensure that the college provides a safe and sustainable environment for students, staff and visitors. You will support this by: Understanding and undertaking the specific responsibilities for their role as documented within the Health and Safety Policy and Procedures. Ensure compliance with Data Protection Regulation. Ensure that environmental sustainability is a key consideration in the actions we take, working towards the college's environmental strategy and net zero ambition. What we can offer you As the successful candidate, you will be offered a salary of between £52,968 - £61,405 per annum based upon a combination of the skills, knowledge and experience that you can bring to the role. Alongside your salary, your pension is one of the most valuable benefits of joining the College. The Local Government Pension Scheme (LGPS), administered locally by SYPA, provides financial security in retirement and support for your loved ones. Our Full Benefits Package SYPA with a generous employer contribution of 18.6% Annual leave - 30 Days (222 hours) + 8 Bank Holidays (59.2 hours)- this includes a discretionary Christmas closure period Health and wellbeing, we offer Employee assistance programme through Bupa Occupational Health through PAM Free eye tests for VDU users Free parking is available at the majority of our campuses Hybrid and flexible working opportunities Continuous professional development opportunities A people focused working culture where you can grow and thrive . click apply for full job details
