2 jobs found

We have an exciting opportunity to work with our higher education client based in Uxbridge. Job title: Student Hub Advisor Pay: 18.57 Location: Fully site based - Uxbridge Hours: Monday to Friday 9am to 5pm Duration: ASAP - End of June (potential of being extended) Job spec: This role provides student facing support and administration for all University taught and research degree programmes, ensuring a professional, welcoming and supportive environment for the University's community. This role is responsible for delivering excellent customer service and support to students through their entire journey, from registration to awarding. The purpose of the Student Hub Adviser is to ensure that the department provides a professional, welcoming, reliable, accessible and effective service to all its users. The Student Hub Adviser is expected to be able to hot desk and multitask, spending time supporting all enquiries alongside knowledge of associated enquiry administration and non-contact duties. Accountabilities and responsibilities: Be the first point of contact for all students and doctoral researchers via in-person visits and electronic Support, administer and/or provide guidance to students on University processes including: Student record adjustments such as abeyance, course change and withdrawal Extenuating circumstances, deadline extensions Submission of complaints Early Resolutions / appeals Attendance logging and queries Manage first stage or complaints where possible. Process student personal tutor allocations Take a key role in Registration activities including handling a very high volume of telephone, email and face-to-face queries in a time critical manner; support registering students during the university Welcome Week. Guide students with administrative support across their student journey Provide guidance to students on the University's programmes, the module selection process, seminar group allocation and relevant Senate Regulations and associated policies. For complaints, appeals, misconduct, and fitness to practice cases: explain, guide and support students engaging with these processes liaise with OSCCA regarding complex cases Triage and signpost immigration queries, referring to more specialist services as Process and hand out Student Visas in line with Home Office rules, requirements and their audit requirements. Provide funding and financial advice to all students, referring to more specialist services as Triage and signpost student issues and concerns quickly and effectively, referring the queries to the relevant individual or team for resolution Deal with enquiries from colleagues and academic departments from across the campus, and external stakeholders. If you would like to hear more about this role, please apply. We will contact any shortlisted candidates. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Randstad Student Support is looking for a Specialist Mentor to support university students with disabilities or mental health conditions in St Andrews. This role is a rewarding opportunity to make a significant impact on students' academic journeys by providing tailored support to help them overcome challenges and achieve their full potential. The Role Start Date: Immediate Flexibility: This is a hybrid role, combining both in-person and online sessions. Impact: Provide personalized support to help students build confidence and achieve academic success. As a Specialist Mentor, you will: Help students develop and implement effective time management and organizational skills . Break down complex tasks to ensure deadlines are met. Provide guidance on balancing academic demands with daily life. Teach strategies for managing anxiety and stress . Foster independent learning by helping students build confidence and self-reliance. Requirements To be eligible for this role, you must be a member of one of the following professional bodies, as the position is funded by the Disabled Students Allowance (DSA): BACP - The British Association for Counselling and Psychotherapy BPS - British Psychological Society HCPC - Health and Care Professions Council NCPS - National Counselling and Psychotherapy Society NMC - Nursing and Midwifery Council SWE - Social Work England SCW - Social Care Wales UMHAN - The University Mental Health Advisers Network COSCA - Counselling and Psychotherapy in Scotland Desirable Skills The ideal candidate will have: Proven experience working with clients with disabilities and/or mental health conditions. Excellent interpersonal and communication skills . Strong organizational skills and the ability to effectively manage a student caseload. A professional and confidential approach to building a rapport with students. The ability to identify and leverage students' unique learning strengths. A high degree of punctuality and reliability . Benefits of Working with Randstad Flexible Working Hours: You can set your own schedule to fit your lifestyle. Competitive Compensation: A pay rate of £28-£30 per hour. Industry Leadership: Join the UK's leading provider of non-medical support. Efficient Payments: Our online timesheet system ensures quick approvals and weekly payments . Professional Development: Access to free Continuing Professional Development (CPD) and e-learning resources, as well as regular Support Worker meetings and best practice sessions. Comprehensive Perks: A pay-as-you-earn ( PAYE ) contract, access to an Employee Assistance Helpline, an online discounts hub, and a Workplace Pension Scheme. Leave Entitlements: You are entitled to maternity, paternity, adoption, and sick leave. Referral Scheme: An unlimited referral bonus for all successful referrals. If you believe you have the relevant qualifications and skills for this position, we encourage you to apply promptly. Shortlisted candidates will be invited for an informal chat, followed by a formal interview. Successful candidates will then be guided through the registration process. For any inquiries, please contact Vivina Joshna via email at .