Field Representative-Glasgow Salary £27,550 +commission and company vehicle A leading UK-based field services company is seeking an enthusiastic and motivated Field Representative to join its expanding team. This role offers an exciting opportunity to work independently while engaging with customers and resolving account-related matters on behalf of various clients, primarily within the utilities sector. Key Responsibilities Conduct pre-disconnection visits and meter inspections. Perform customer vulnerability assessments and safety checks. Negotiate and facilitate payment solutions. Attend Magistrates Court to obtain and execute Rights of Entry Warrants. Oversee utility isolations and liaise with engineers and locksmiths. Ensure compliance with regulatory and industry standards. Maintain accurate and up-to-date records of all site visits. Provide high-quality service and effective conflict resolution. Requirements Strong interpersonal and communication skills. Experience in debt negotiation, collections, or customer service (desirable but not essential). Self-motivated, proactive, and capable of working independently. Ability to work in a fast-paced environment with deadlines and targets. Basic IT proficiency and report-writing skills. Flexibility with working hours. Whats on Offer Competitive salary plus performance-based incentives. Company vehicle provided (including private use, with tracker). Comprehensive training at the head office. The chance to work remotely from home with allocated territory-based visits. This full-time position requires adaptability and a professional approach when interacting with customers. If you are looking for a rewarding career with a company committed to high standards and customer care, this role could be the perfect fit. Apply today to become part of a dynamic and respected field service team!
Apr 16, 2026
Full time
Field Representative-Glasgow Salary £27,550 +commission and company vehicle A leading UK-based field services company is seeking an enthusiastic and motivated Field Representative to join its expanding team. This role offers an exciting opportunity to work independently while engaging with customers and resolving account-related matters on behalf of various clients, primarily within the utilities sector. Key Responsibilities Conduct pre-disconnection visits and meter inspections. Perform customer vulnerability assessments and safety checks. Negotiate and facilitate payment solutions. Attend Magistrates Court to obtain and execute Rights of Entry Warrants. Oversee utility isolations and liaise with engineers and locksmiths. Ensure compliance with regulatory and industry standards. Maintain accurate and up-to-date records of all site visits. Provide high-quality service and effective conflict resolution. Requirements Strong interpersonal and communication skills. Experience in debt negotiation, collections, or customer service (desirable but not essential). Self-motivated, proactive, and capable of working independently. Ability to work in a fast-paced environment with deadlines and targets. Basic IT proficiency and report-writing skills. Flexibility with working hours. Whats on Offer Competitive salary plus performance-based incentives. Company vehicle provided (including private use, with tracker). Comprehensive training at the head office. The chance to work remotely from home with allocated territory-based visits. This full-time position requires adaptability and a professional approach when interacting with customers. If you are looking for a rewarding career with a company committed to high standards and customer care, this role could be the perfect fit. Apply today to become part of a dynamic and respected field service team!
Lead and shape the strategic direction of housing and neighbourhood services, aligning delivery with organisational priorities Oversee the effective management of tenancy, neighbourhood, and resident-facing services to ensure consistent, high-quality outcomes Ensure compliance with all relevant regulatory frameworks, including consumer standards, and promote best practice across service areas Drive a customer-centric approach, embedding resident voice and feedback into service design and delivery Provide leadership and direction to multidisciplinary teams, promoting accountability, performance, and professional development Oversee performance management frameworks, using data and insight to inform decision-making and continuous improvement Champion service transformation initiatives to enhance efficiency, effectiveness, and resident experience Maintain strong governance, risk management, and assurance processes across all areas of responsibility Collaborate with internal and external stakeholders to support joined-up service delivery and strategic objectives Contribute to financial planning and budget oversight, ensuring services are delivered sustainably and provide value for money Act as a key advisor to senior leadership on housing operations, performance, and emerging risks or opportunities
Apr 16, 2026
Seasonal
Lead and shape the strategic direction of housing and neighbourhood services, aligning delivery with organisational priorities Oversee the effective management of tenancy, neighbourhood, and resident-facing services to ensure consistent, high-quality outcomes Ensure compliance with all relevant regulatory frameworks, including consumer standards, and promote best practice across service areas Drive a customer-centric approach, embedding resident voice and feedback into service design and delivery Provide leadership and direction to multidisciplinary teams, promoting accountability, performance, and professional development Oversee performance management frameworks, using data and insight to inform decision-making and continuous improvement Champion service transformation initiatives to enhance efficiency, effectiveness, and resident experience Maintain strong governance, risk management, and assurance processes across all areas of responsibility Collaborate with internal and external stakeholders to support joined-up service delivery and strategic objectives Contribute to financial planning and budget oversight, ensuring services are delivered sustainably and provide value for money Act as a key advisor to senior leadership on housing operations, performance, and emerging risks or opportunities
Field Service Manager Office Based 45,000 - 55,000 Location Bracknell - Commutable from Reading, Slough, Maidenhead, Farnborough, Woking, Ashford, and surrounding areas Are you looking to step into a high-impact Management role offering full autonomy, cutting-edge facilities, and a genuine opportunity to lead during a period of major transformation? Do you have experience managing field/ mobile engineers? On offer is the chance to join a globally recognised organisation and play a pivotal role in driving maintenance excellence, team performance, and continuous improvement across a world-class site. This company specialises in building performance, providing technical testing, consultancy, and compliance services across the built environment. Their work focuses on ensuring buildings operate efficiently, safely, and in line with industry standards. They support clients through a combination of engineering expertise, performance evaluation, and certification services, helping to improve building quality, sustainability, and operational effectiveness. This is a great opportunity to join a market-leading company and put your stamp on a growing team. The Role: Manage team of mobile engineers scheduling, absence management, performance, 121's etc Ensuring compliance and safety across the sites Monday to Friday, days-based (38 hours per week) The Person: Experience managing field/ mobile engineers Level 3 or higher engineering qualification Ex forces encouraged to apply Reference Number: BBBH(phone number removed) To apply for this role or to be considered for further roles, please click "Apply Now" or contact Eve Terry at Rise Technical Recruitment. Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.
Apr 16, 2026
Full time
Field Service Manager Office Based 45,000 - 55,000 Location Bracknell - Commutable from Reading, Slough, Maidenhead, Farnborough, Woking, Ashford, and surrounding areas Are you looking to step into a high-impact Management role offering full autonomy, cutting-edge facilities, and a genuine opportunity to lead during a period of major transformation? Do you have experience managing field/ mobile engineers? On offer is the chance to join a globally recognised organisation and play a pivotal role in driving maintenance excellence, team performance, and continuous improvement across a world-class site. This company specialises in building performance, providing technical testing, consultancy, and compliance services across the built environment. Their work focuses on ensuring buildings operate efficiently, safely, and in line with industry standards. They support clients through a combination of engineering expertise, performance evaluation, and certification services, helping to improve building quality, sustainability, and operational effectiveness. This is a great opportunity to join a market-leading company and put your stamp on a growing team. The Role: Manage team of mobile engineers scheduling, absence management, performance, 121's etc Ensuring compliance and safety across the sites Monday to Friday, days-based (38 hours per week) The Person: Experience managing field/ mobile engineers Level 3 or higher engineering qualification Ex forces encouraged to apply Reference Number: BBBH(phone number removed) To apply for this role or to be considered for further roles, please click "Apply Now" or contact Eve Terry at Rise Technical Recruitment. Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.
Product Manager - Automation Agents Role Purpose This role leads the definition, development, and optimisation of automation and intelligent agent capabilities within the Claim Pilot ecosystem. You'll drive the strategy and delivery of automation features that streamline claims handling, operational workflows, and colleague/client interactions-building a scalable, globally aligned automation ecosystem. What will your day look like: Product Strategy & Alignment Shape the automation and intelligent agent components of the Claim Pilot product strategy.Define core automation agents, their scope, and expected benefits.Ensure alignment with global product standards, architecture, and reusable components. Roadmap Ownership & Delivery Own the roadmap for automation agents, workflow automation, and AI-enabled task handling.Translate strategy into clear backlog items and delivery increments.Lead discovery, validation, and user research to ensure solutions meet real business needs.Maintain high-quality product documentation and governance materials.Demonstrate measurable value and benefits from delivered automation. Automation & Platform Modernisation Build automation features that reduce manual effort, improve accuracy, and accelerate cycle times.Support consolidation of automation tools into the ClaimPilot platform.Partner with engineering, architecture, and data teams to ensure compliance with technical, security, and regulatory frameworks.Identify opportunities to retire legacy workflows and adopt global reusable components. Governance & Transparency Operate within UK&I and global governance frameworks, providing clear reporting on progress, risks, and value.Ensure compliance with architectural, cyber, AI governance, and regulatory requirements (e.g., DPIA, AIIA). Track performance metrics such as throughput, accuracy, cycle time, and adoption. S takeholder Engagement Translate business needs into precise product requirements.Communicate roadmap updates, risks, and value outcomes across regional and global stakeholders.Build strong relationships with propositions teams, operational SMEs, and technical leaders. Adoption & Value Realisation Drive adoption of automation features across internal teams and clients.Create training and enablement materials.Track and evidence value delivered, including efficiency gains and improved user experience.Continuously optimise based on performance insights and feedback. Scope Automation agents and workflow automation across:Motor, Property & CasualtySpecialist and regulated operationsField services, risk, surveying, inspectionDelegated authority, TPA, BPO environmentsClient-specific and regulated workflow platforms Key Relationships Internal: Agile Coach, Head of Products, Delivery teams, Engineering/Architecture/Data/AI, UK&I leaders, Propositions & Commercial, Group CIO. External: Clients, technology vendors, regulatory/industry bodies. Knowledge and Abilities: Essential Product management/ownership experience in automation, workflow, or operational tech.Understanding of automation tools, digital workers, conversational agents, or AI task handling.Strong delivery skills: backlog management, discovery, prioritisation, agile practices.Ability to work closely with engineering teams.Strong analytical and data-driven mindset.Excellent communication and stakeholder management. Desirable Experience in insurance, claims, TPA, or regulated operations.Exposure to AI-enabled automation, LLM agents, API-first platforms, or orchestration engines.Familiarity with global product governance.Experience in platform migration or consolidation. Attributes Curious, outcome-oriented, and experimental.Able to simplify complexity and collaborate effectively.User-centric with empathy for operational challenges.Structured, detail-focused, and proactive. Benefits Career & Purpose Davies Innovation Lab Leadership training programme Funding for professional qualifications Thrive at Davies; learning opportunities Environmental & Social The Davies Foundation Local charity funding Pennies To Heaven Employee Resource Groups Employee volunteering programme Financial Health Pension, 5% employee and 5% employer contribution My Choices at Davies provides; High Street discounts and Financial wellbeing hub Life assurance: x4 Refer a Friend Cycle to Work Scheme Lease car salary sacrifice Davies Incentive Plan Enhanced maternity, paternity and adoption pay Mental, Physical & Emotional Wellbeing Wellbeing centre; move, munch, money & mind focus Discounts with 100's of UK retailers EAP; 24/7 confidential helpline 25 days holiday, increases to 26 days after 5 years and 27 after 10 years Flexible working Dress for your day Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan
Apr 16, 2026
Full time
Product Manager - Automation Agents Role Purpose This role leads the definition, development, and optimisation of automation and intelligent agent capabilities within the Claim Pilot ecosystem. You'll drive the strategy and delivery of automation features that streamline claims handling, operational workflows, and colleague/client interactions-building a scalable, globally aligned automation ecosystem. What will your day look like: Product Strategy & Alignment Shape the automation and intelligent agent components of the Claim Pilot product strategy.Define core automation agents, their scope, and expected benefits.Ensure alignment with global product standards, architecture, and reusable components. Roadmap Ownership & Delivery Own the roadmap for automation agents, workflow automation, and AI-enabled task handling.Translate strategy into clear backlog items and delivery increments.Lead discovery, validation, and user research to ensure solutions meet real business needs.Maintain high-quality product documentation and governance materials.Demonstrate measurable value and benefits from delivered automation. Automation & Platform Modernisation Build automation features that reduce manual effort, improve accuracy, and accelerate cycle times.Support consolidation of automation tools into the ClaimPilot platform.Partner with engineering, architecture, and data teams to ensure compliance with technical, security, and regulatory frameworks.Identify opportunities to retire legacy workflows and adopt global reusable components. Governance & Transparency Operate within UK&I and global governance frameworks, providing clear reporting on progress, risks, and value.Ensure compliance with architectural, cyber, AI governance, and regulatory requirements (e.g., DPIA, AIIA). Track performance metrics such as throughput, accuracy, cycle time, and adoption. S takeholder Engagement Translate business needs into precise product requirements.Communicate roadmap updates, risks, and value outcomes across regional and global stakeholders.Build strong relationships with propositions teams, operational SMEs, and technical leaders. Adoption & Value Realisation Drive adoption of automation features across internal teams and clients.Create training and enablement materials.Track and evidence value delivered, including efficiency gains and improved user experience.Continuously optimise based on performance insights and feedback. Scope Automation agents and workflow automation across:Motor, Property & CasualtySpecialist and regulated operationsField services, risk, surveying, inspectionDelegated authority, TPA, BPO environmentsClient-specific and regulated workflow platforms Key Relationships Internal: Agile Coach, Head of Products, Delivery teams, Engineering/Architecture/Data/AI, UK&I leaders, Propositions & Commercial, Group CIO. External: Clients, technology vendors, regulatory/industry bodies. Knowledge and Abilities: Essential Product management/ownership experience in automation, workflow, or operational tech.Understanding of automation tools, digital workers, conversational agents, or AI task handling.Strong delivery skills: backlog management, discovery, prioritisation, agile practices.Ability to work closely with engineering teams.Strong analytical and data-driven mindset.Excellent communication and stakeholder management. Desirable Experience in insurance, claims, TPA, or regulated operations.Exposure to AI-enabled automation, LLM agents, API-first platforms, or orchestration engines.Familiarity with global product governance.Experience in platform migration or consolidation. Attributes Curious, outcome-oriented, and experimental.Able to simplify complexity and collaborate effectively.User-centric with empathy for operational challenges.Structured, detail-focused, and proactive. Benefits Career & Purpose Davies Innovation Lab Leadership training programme Funding for professional qualifications Thrive at Davies; learning opportunities Environmental & Social The Davies Foundation Local charity funding Pennies To Heaven Employee Resource Groups Employee volunteering programme Financial Health Pension, 5% employee and 5% employer contribution My Choices at Davies provides; High Street discounts and Financial wellbeing hub Life assurance: x4 Refer a Friend Cycle to Work Scheme Lease car salary sacrifice Davies Incentive Plan Enhanced maternity, paternity and adoption pay Mental, Physical & Emotional Wellbeing Wellbeing centre; move, munch, money & mind focus Discounts with 100's of UK retailers EAP; 24/7 confidential helpline 25 days holiday, increases to 26 days after 5 years and 27 after 10 years Flexible working Dress for your day Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan
Head of Agency London - COO Lending Operations The Head of Agency London is accountable for the effective execution of the Agent role for EMEA lending activities, ensuring accurate delivery within a robust control environment and full adherence to ING policies and UK regulatory expectations. The role leads, develops and coaches the Agency London team, fostering a collaborative, high performance culture with a focus on stakeholder engagement. As a member of the UK Operations Senior Management team, the role works closely with UK Front Office and key partners to support safe growth and strong client outcomes. Accountability includes service management and oversight of sourced services, proactive risk management, and driving a digital and continuous improvement mindset to deliver a best in class client experience. Responsibilities Customer experience - ensure that team action the client's requests in a timely and accurate manner and ensure that all times the team proactively take on the responsibility to ensure that we deliver an end-to-end seamless client experience, and where possible using data to help us manage this effectively. Strive to constantly improve based on NPS insights. Improvement Mindset - lead by example by always demonstrating an improvement mindset with the goal of improving the client experience, user experience, improving our control framework and continuing to develop our execution capabilities, all where possible driven by data and in close collaboration with the Global Process Lead Agency. User Experience - ensure that we create an environment that allows the Agency team to identify potential improvements to the user experience and to ensure that such ideas are raised following the relevant governance. Build strong relationships with internal stakeholders. People Development - ensure that we have a framework and safe environment in place that allows us to grow, build and deepen talent so that we can grow individually and as a team, to be the best people working for the best bank in EMEA. Capacity Management - manage the workload and capacity in the team by ensuring we have the right structure in place, that we are dynamic yet smart with how deploy our capacity and ensure that we have transparency with our stakeholders in terms of future projections with the target of always being open to support the deal flow presented. Regulatory / Compliance - always ensure that Agency operates in full compliance with ING policies, external regulatory requirements and governance standards, including ownership and oversight of Financial and Non Financial Risk, RCSA execution, and event and issue management, with regular updates into COO Risk & Finance governance. Risk Champion - Lead by example, demonstrating strong ownership of the Agency risk profile, including proactive identification, assessment and remediation of risks through RCSAs, issues and events, and ensuring timely escalation and reporting through relevant COO Risk forums. Act as control owner for Operational Resilience and Business Continuity (CBS / BCM) activities ensuring scenario testing, documentation and remediation actions are delivered in line with regulatory expectations. Market Intel - ensure that you keep abreast of any relevant market developments, that any developments are communicated to relevant stakeholders and where relevant to the team timely, and provide support to the Global Process Lead of any developments. Data Led - ensure that we are using all relevant available data to help us shape and steer the Agency team and ensure that the Agency team embraces the digital journey by identify and assisting in potential improvement areas. Budget - Assisting the Global Process Lead in setting the annual budget and ensuring Agency stays within dynamic plan. Change Management - Identifying the need for change shaping a vision, building alignment, and mobilizing commitment, and monitoring progress to achieve the desired outcomes. Corporate representation - Represent ING as an Agent in external relations and internally across the London Front Office, COO and Operations leadership forums, contributing to market discussions and strategic initiatives. Service management - The role includes service management and oversight of sourced and third party services supporting Agency activities, ensuring performance, risk and control standards are met in line with regulatory expectations. Competencies Balances Stakeholders - Anticipates and balances the needs of multiple stakeholders. Speaks clearly about the need for ING to adhere to strong ethics and show cultural savvy when working with internal and external stakeholders. Builds Networks - Effectively builds formal and informal relationship networks inside and outside ING. Has a presence in the wider industry and across various boundaries; is active in the conversations that shape the landscape. Business Insight - Applies knowledge of the business and the marketplace to advance the end goals. Fully understands the policies and procedures and other external factors affecting ING and the role of Agent. Decision quality - Makes good and timely decisions that keep ING moving forward whilst staying in control. Pushes for the use of sound logic and data when making decisions. Drives vision and purpose - Paints a compelling picture of the vision and strategy that motivates others to action. Regularly and enthusiastically describes how people's efforts make a difference. Ensures accountability - Holds self and others accountable to meet commitments. Tracks team metrics and milestones, redirecting effort, as necessary, for continued progress. Instills trust - Gains the confidence and trust of others through honesty, integrity, and authenticity. Builds trust among people and groups by ensuring honest and upfront communication; maintains transparency. Manages complexity - Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. Manages conflict - Handles conflict situations effectively, with a minimum of noise. Treats conflict as a chance to have an open discussion and identify better solutions; finds common ground and builds consensus among multiple stakeholders. Optimises work processes - Knows the most effective and efficient processes to get things done, with a focus on continuous improvement. Sees that problems are well examined, and improvements are raised to the Global Process Lead. Plans and aligns - Plans and prioritizes work to meet commitments aligned with organizational goals. Strategic mindset - Sees ahead to future possibilities and translates them into future plans. Effectively integrates long term opportunities and challenges with day to day activities. We are looking for: Ability to take responsibility, steer the team and realisations based on facts and data; managerial courage to question and make decisions. Ability to work successfully in a team environment and make sure we work together as one team; taking into account different habits, beliefs, languages and time zones, etc. Strong organizational sensitivity; ability to understand and take into account the underlying issues, opportunities and dynamics of an international organization with multiple functional lines and one hierarchical line and deal with multiple (sometimes conflicting) interests. Ability to display style flexibility to teams and adapt plan, approach and behaviour to the different needs, cultures and situations. Ability to empower teams to act autonomously and hold them accountable yet at the same time provide sufficient support and guidance when needed. Ability to think out of the box and drive the client and user experience. Focus on execution and proactively managing risk through collaboration, ability to bring people together to work towards the same purpose. Strong focus on interaction, you like to connect people, and clear communication is a matter of course for you allowing you to build trust with the team and all stakeholders. Ability to simplify complexity and drive and execute operational excellence. Proven track record and technical skills: Deep knowledge and understanding of Wholesale Banking clients and products, ideally from an Agency / Operational perspective Min 8 years' proven track record in an Operations department Knowledge of the end to end Lending value chain A personality and the capabilities to optimally function within an operational environment. Experience in executing as an Agent through the cycle. Experience with steering on output / data. Excellent level of English. ING Privacy Statement In order to operate ING's recruitment process, we will collect and store personal data you provide. Please request the privacy statement should you wish to understand how ING UK uses and protects this information and visit our website for more information.
Apr 16, 2026
Full time
Head of Agency London - COO Lending Operations The Head of Agency London is accountable for the effective execution of the Agent role for EMEA lending activities, ensuring accurate delivery within a robust control environment and full adherence to ING policies and UK regulatory expectations. The role leads, develops and coaches the Agency London team, fostering a collaborative, high performance culture with a focus on stakeholder engagement. As a member of the UK Operations Senior Management team, the role works closely with UK Front Office and key partners to support safe growth and strong client outcomes. Accountability includes service management and oversight of sourced services, proactive risk management, and driving a digital and continuous improvement mindset to deliver a best in class client experience. Responsibilities Customer experience - ensure that team action the client's requests in a timely and accurate manner and ensure that all times the team proactively take on the responsibility to ensure that we deliver an end-to-end seamless client experience, and where possible using data to help us manage this effectively. Strive to constantly improve based on NPS insights. Improvement Mindset - lead by example by always demonstrating an improvement mindset with the goal of improving the client experience, user experience, improving our control framework and continuing to develop our execution capabilities, all where possible driven by data and in close collaboration with the Global Process Lead Agency. User Experience - ensure that we create an environment that allows the Agency team to identify potential improvements to the user experience and to ensure that such ideas are raised following the relevant governance. Build strong relationships with internal stakeholders. People Development - ensure that we have a framework and safe environment in place that allows us to grow, build and deepen talent so that we can grow individually and as a team, to be the best people working for the best bank in EMEA. Capacity Management - manage the workload and capacity in the team by ensuring we have the right structure in place, that we are dynamic yet smart with how deploy our capacity and ensure that we have transparency with our stakeholders in terms of future projections with the target of always being open to support the deal flow presented. Regulatory / Compliance - always ensure that Agency operates in full compliance with ING policies, external regulatory requirements and governance standards, including ownership and oversight of Financial and Non Financial Risk, RCSA execution, and event and issue management, with regular updates into COO Risk & Finance governance. Risk Champion - Lead by example, demonstrating strong ownership of the Agency risk profile, including proactive identification, assessment and remediation of risks through RCSAs, issues and events, and ensuring timely escalation and reporting through relevant COO Risk forums. Act as control owner for Operational Resilience and Business Continuity (CBS / BCM) activities ensuring scenario testing, documentation and remediation actions are delivered in line with regulatory expectations. Market Intel - ensure that you keep abreast of any relevant market developments, that any developments are communicated to relevant stakeholders and where relevant to the team timely, and provide support to the Global Process Lead of any developments. Data Led - ensure that we are using all relevant available data to help us shape and steer the Agency team and ensure that the Agency team embraces the digital journey by identify and assisting in potential improvement areas. Budget - Assisting the Global Process Lead in setting the annual budget and ensuring Agency stays within dynamic plan. Change Management - Identifying the need for change shaping a vision, building alignment, and mobilizing commitment, and monitoring progress to achieve the desired outcomes. Corporate representation - Represent ING as an Agent in external relations and internally across the London Front Office, COO and Operations leadership forums, contributing to market discussions and strategic initiatives. Service management - The role includes service management and oversight of sourced and third party services supporting Agency activities, ensuring performance, risk and control standards are met in line with regulatory expectations. Competencies Balances Stakeholders - Anticipates and balances the needs of multiple stakeholders. Speaks clearly about the need for ING to adhere to strong ethics and show cultural savvy when working with internal and external stakeholders. Builds Networks - Effectively builds formal and informal relationship networks inside and outside ING. Has a presence in the wider industry and across various boundaries; is active in the conversations that shape the landscape. Business Insight - Applies knowledge of the business and the marketplace to advance the end goals. Fully understands the policies and procedures and other external factors affecting ING and the role of Agent. Decision quality - Makes good and timely decisions that keep ING moving forward whilst staying in control. Pushes for the use of sound logic and data when making decisions. Drives vision and purpose - Paints a compelling picture of the vision and strategy that motivates others to action. Regularly and enthusiastically describes how people's efforts make a difference. Ensures accountability - Holds self and others accountable to meet commitments. Tracks team metrics and milestones, redirecting effort, as necessary, for continued progress. Instills trust - Gains the confidence and trust of others through honesty, integrity, and authenticity. Builds trust among people and groups by ensuring honest and upfront communication; maintains transparency. Manages complexity - Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. Manages conflict - Handles conflict situations effectively, with a minimum of noise. Treats conflict as a chance to have an open discussion and identify better solutions; finds common ground and builds consensus among multiple stakeholders. Optimises work processes - Knows the most effective and efficient processes to get things done, with a focus on continuous improvement. Sees that problems are well examined, and improvements are raised to the Global Process Lead. Plans and aligns - Plans and prioritizes work to meet commitments aligned with organizational goals. Strategic mindset - Sees ahead to future possibilities and translates them into future plans. Effectively integrates long term opportunities and challenges with day to day activities. We are looking for: Ability to take responsibility, steer the team and realisations based on facts and data; managerial courage to question and make decisions. Ability to work successfully in a team environment and make sure we work together as one team; taking into account different habits, beliefs, languages and time zones, etc. Strong organizational sensitivity; ability to understand and take into account the underlying issues, opportunities and dynamics of an international organization with multiple functional lines and one hierarchical line and deal with multiple (sometimes conflicting) interests. Ability to display style flexibility to teams and adapt plan, approach and behaviour to the different needs, cultures and situations. Ability to empower teams to act autonomously and hold them accountable yet at the same time provide sufficient support and guidance when needed. Ability to think out of the box and drive the client and user experience. Focus on execution and proactively managing risk through collaboration, ability to bring people together to work towards the same purpose. Strong focus on interaction, you like to connect people, and clear communication is a matter of course for you allowing you to build trust with the team and all stakeholders. Ability to simplify complexity and drive and execute operational excellence. Proven track record and technical skills: Deep knowledge and understanding of Wholesale Banking clients and products, ideally from an Agency / Operational perspective Min 8 years' proven track record in an Operations department Knowledge of the end to end Lending value chain A personality and the capabilities to optimally function within an operational environment. Experience in executing as an Agent through the cycle. Experience with steering on output / data. Excellent level of English. ING Privacy Statement In order to operate ING's recruitment process, we will collect and store personal data you provide. Please request the privacy statement should you wish to understand how ING UK uses and protects this information and visit our website for more information.
Some key information Salary: £41,771 - £46,142 per annum (Grade 9) Annual leave: 30 days' annual leave, plus bank holidays Hours: Permanent, Full-time (37 hours) role Location: Based at the County Hall offices in Taunton or Bridgwater House in Bridgwater Hybrid working: Flexible working arrangements to support work-life balance Regretfully, we are unable to offer sponsorship for this role. We are only able to proceed with candidates who already have the right to work in the UK without the need for visa sponsorship. What will I be doing? As a Service Manager for Housing Options, you'll lead our dedicated teams to ensure the consistent and effective delivery of statutory homelessness and rehousing duties across Somerset. This is a pivotal role at the heart of our frontline housing service, where you'll provide strong operational leadership and act as the key point of escalation for complex, high risk and multi agency cases. We're working to improve the lives of people in Somerset - and you'll be a key part of that. Your day-to-day work will involve: Providing strong operational leadership to the Housing Options teams, ensuring effective workload management, supervision and performance. Handling escalations for the most complex and high risk cases, ensuring robust and lawful decision making in line with the statutory review process. Driving performance, quality and compliance through KPIs, audits and continuous improvement. Building effective relationships with partners and representing the service at key multi agency forums. Leading service development and improvement, contributing to policy, process and best practice changes. What kind of experience or qualifications do I need? We offer ongoing support, training and guidance to help you be the best you can be, but it will really help if you have: In depth knowledge of homelessness legislation, including Housing Act 1996, Homelessness Act 2002, HRA 2017, Domestic Abuse Act 2021 and the Suitability Order. Significant experience delivering statutory homelessness and housing options services in a high pressure operational environment. Demonstrable experience managing complex and high risk casework, including MAPPA, MARAC, domestic abuse, safeguarding and dangerous offenders, with the ability to lead lawful and defensible decision making. Strong leadership skills, with experience supervising and developing staff, managing workload pressures and ensuring consistent, high quality service delivery. High level problem solving, negotiation and conflict resolution skills, particularly in high risk or contentious situations. We're proud to be here for the people of Somerset, and that means everyone in Somerset. An important part of this is ensuring that we are as diverse and inclusive as the people and communities we serve. We welcome applications from a diverse range of backgrounds and experiences to enrich our team. You can always contact the hiring manager for a chat if there's anything you want to talk about before you apply. What's in it for me? We are proud to offer an environment that is supportive and rewarding, working as part of a team who are passionate about the work they do to improve the lives of people in Somerset. We offer great training and development opportunities, with supportive management. As well as this, we have some fantastic employee benefits available: We promote a healthy work-life balance and offer flexible working arrangements wherever possible, including working from home. Generous annual leave allowance, with the opportunity to purchase additional leave Staff discounts in gyms. Employee Assistance for the times you may need some support and a variety of employee wellbeing services. Auto enrolment onto our generous Pension Scheme and optional pension enhancement through our Additional Voluntary Contribution scheme. A Flexible Benefits Scheme via salary sacrifice to obtain a cycle for work and health screenings. My Staff Shop offering discounts in shops, online shopping, restaurants, cinema tickets, insurance benefits and more Anything else I should know? For more information about the role, you can contact Louisa Hill (Head of Service) on When completing your application/CV please provide your full employment history and ensure that any gaps in employment are explained. Please start with your current or most recent employment. This post requires a criminal background check via the Disclosure procedure. If you have all the information you need, just hit the apply button - we can't wait to hear from you. Closing date: 21 st of April 2026 Interviews are expected to take place w/c 4th May 2026
Apr 16, 2026
Full time
Some key information Salary: £41,771 - £46,142 per annum (Grade 9) Annual leave: 30 days' annual leave, plus bank holidays Hours: Permanent, Full-time (37 hours) role Location: Based at the County Hall offices in Taunton or Bridgwater House in Bridgwater Hybrid working: Flexible working arrangements to support work-life balance Regretfully, we are unable to offer sponsorship for this role. We are only able to proceed with candidates who already have the right to work in the UK without the need for visa sponsorship. What will I be doing? As a Service Manager for Housing Options, you'll lead our dedicated teams to ensure the consistent and effective delivery of statutory homelessness and rehousing duties across Somerset. This is a pivotal role at the heart of our frontline housing service, where you'll provide strong operational leadership and act as the key point of escalation for complex, high risk and multi agency cases. We're working to improve the lives of people in Somerset - and you'll be a key part of that. Your day-to-day work will involve: Providing strong operational leadership to the Housing Options teams, ensuring effective workload management, supervision and performance. Handling escalations for the most complex and high risk cases, ensuring robust and lawful decision making in line with the statutory review process. Driving performance, quality and compliance through KPIs, audits and continuous improvement. Building effective relationships with partners and representing the service at key multi agency forums. Leading service development and improvement, contributing to policy, process and best practice changes. What kind of experience or qualifications do I need? We offer ongoing support, training and guidance to help you be the best you can be, but it will really help if you have: In depth knowledge of homelessness legislation, including Housing Act 1996, Homelessness Act 2002, HRA 2017, Domestic Abuse Act 2021 and the Suitability Order. Significant experience delivering statutory homelessness and housing options services in a high pressure operational environment. Demonstrable experience managing complex and high risk casework, including MAPPA, MARAC, domestic abuse, safeguarding and dangerous offenders, with the ability to lead lawful and defensible decision making. Strong leadership skills, with experience supervising and developing staff, managing workload pressures and ensuring consistent, high quality service delivery. High level problem solving, negotiation and conflict resolution skills, particularly in high risk or contentious situations. We're proud to be here for the people of Somerset, and that means everyone in Somerset. An important part of this is ensuring that we are as diverse and inclusive as the people and communities we serve. We welcome applications from a diverse range of backgrounds and experiences to enrich our team. You can always contact the hiring manager for a chat if there's anything you want to talk about before you apply. What's in it for me? We are proud to offer an environment that is supportive and rewarding, working as part of a team who are passionate about the work they do to improve the lives of people in Somerset. We offer great training and development opportunities, with supportive management. As well as this, we have some fantastic employee benefits available: We promote a healthy work-life balance and offer flexible working arrangements wherever possible, including working from home. Generous annual leave allowance, with the opportunity to purchase additional leave Staff discounts in gyms. Employee Assistance for the times you may need some support and a variety of employee wellbeing services. Auto enrolment onto our generous Pension Scheme and optional pension enhancement through our Additional Voluntary Contribution scheme. A Flexible Benefits Scheme via salary sacrifice to obtain a cycle for work and health screenings. My Staff Shop offering discounts in shops, online shopping, restaurants, cinema tickets, insurance benefits and more Anything else I should know? For more information about the role, you can contact Louisa Hill (Head of Service) on When completing your application/CV please provide your full employment history and ensure that any gaps in employment are explained. Please start with your current or most recent employment. This post requires a criminal background check via the Disclosure procedure. If you have all the information you need, just hit the apply button - we can't wait to hear from you. Closing date: 21 st of April 2026 Interviews are expected to take place w/c 4th May 2026
EMPLOYEE RELATIONS (ER) ADVISOR Location: Any Manchester Campus, with regular travel to other UKMC campuses as required Department: HR Reporting To: HR Manager / Head of HR Working Days / Hours: Monday to Friday, 9am to 5pm Job Purpose To deliver a high-quality employee relations service across UK Management College, providing expert advice and guidance on a broad range of people matters. The role will focus on managing ER cases within an education environment, ensuring compliance with UK employment law while supporting academic and professional services staff in a fast-paced, student-focused setting. The postholder will be primarily based in Manchester but will be required to travel across UKMC campuses, including Manchester, Newcastle, Derby, and Sunderland, in order to support investigations, hearings, meetings, and other employee relations matters. Key Responsibilities Employee Relations Case Management Manage a full caseload of ER matters including disciplinary, grievance, absence, safeguarding-related concerns, performance, and capability cases. Lead and support investigations, hearings, and appeals in line with college policies, procedures, and education sector standards. Ensure all casework is managed fairly, consistently, confidentially, and within appropriate timescales. Prepare clear and accurate case documentation, correspondence, reports, and outcome letters Advisory and Stakeholder Support Provide expert ER advice and guidance to academic leaders, department heads, line managers, and senior stakeholders. Coach and support managers in confidently addressing people issues in line with policy and best practice. Support decision-making by balancing legal compliance, employee wellbeing, and the operational needs of the College. Build effective working relationships across multiple campuses and departments. Education Sector Focus Apply an understanding of the education sector, including challenges related to academic staff, student-facing roles, and safeguarding considerations. Support ER matters linked to student interactions, professional conduct, attendance, and academic performance expectations. Work collaboratively with safeguarding, compliance, and wider college leadership teams where appropriate. Policy and Compliance Ensure compliance with UK employment law, safeguarding requirements, and internal college policies and procedures. Support the review, development, and continuous improvement of HR and ER policies in line with education sector best practice. Promote fair, consistent, and legally compliant people management practices across the organisation. Data and Reporting Monitor and analyse ER trends, including absence, grievances, disciplinaries, and capability matters. Produce reports, insights, and recommendations for HR leadership to support organisational improvement and risk management. Maintain accurate and confidential employee relations records. Employee Engagement and Culture Promote a positive, inclusive, and supportive working environment. Contribute to initiatives that improve staff wellbeing, engagement, and workplace culture. Support the College in fostering professional standards and positive working relationships across campuses. Key Skills and Experience Essential Proven experience in an Employee Relations or HR Advisory role within the education sector, such as a college, university, or school. Strong working knowledge of UK employment law and employee relations best practice. Experience managing complex ER cases independently from start to finish. Experience supporting investigations, hearings, and formal case processes. Excellent stakeholder management skills, particularly when working with academic leaders and senior staff. Strong interpersonal, communication, influencing, and conflict resolution skills. High level of discretion, professionalism, and confidentiality when handling sensitive matters. Ability and willingness to travel across UKMC campuses as required. Desirable CIPD Level 5 or above, or working towards it. Experience working in a multi-site or growing education organisation. Knowledge of safeguarding practices within education. Experience producing ER data, reports, and trend analysis. Personal Attributes Proactive and solution-focused. Resilient, calm, and able to manage a high-volume caseload. Strong attention to detail and excellent organisational skills. Collaborative and able to build credibility quickly with a range of stakeholders. Flexible and adaptable in supporting multiple campuses and changing priorities. Why Join UK Management College Opportunity to play a key role in shaping a positive employee relations culture within a growing education provider. Collaborative and supportive HR team environment. Exposure to a diverse and dynamic workforce across multiple campuses. Opportunity to make a visible impact across both academic and professional services functions. Additional Requirement The role is primarily based in Manchester; however, travel to other UKMC locations, including Newcastle, Derby, Sunderland, and across the three Manchester campuses, will be required in line with business and casework needs.
Apr 16, 2026
Full time
EMPLOYEE RELATIONS (ER) ADVISOR Location: Any Manchester Campus, with regular travel to other UKMC campuses as required Department: HR Reporting To: HR Manager / Head of HR Working Days / Hours: Monday to Friday, 9am to 5pm Job Purpose To deliver a high-quality employee relations service across UK Management College, providing expert advice and guidance on a broad range of people matters. The role will focus on managing ER cases within an education environment, ensuring compliance with UK employment law while supporting academic and professional services staff in a fast-paced, student-focused setting. The postholder will be primarily based in Manchester but will be required to travel across UKMC campuses, including Manchester, Newcastle, Derby, and Sunderland, in order to support investigations, hearings, meetings, and other employee relations matters. Key Responsibilities Employee Relations Case Management Manage a full caseload of ER matters including disciplinary, grievance, absence, safeguarding-related concerns, performance, and capability cases. Lead and support investigations, hearings, and appeals in line with college policies, procedures, and education sector standards. Ensure all casework is managed fairly, consistently, confidentially, and within appropriate timescales. Prepare clear and accurate case documentation, correspondence, reports, and outcome letters Advisory and Stakeholder Support Provide expert ER advice and guidance to academic leaders, department heads, line managers, and senior stakeholders. Coach and support managers in confidently addressing people issues in line with policy and best practice. Support decision-making by balancing legal compliance, employee wellbeing, and the operational needs of the College. Build effective working relationships across multiple campuses and departments. Education Sector Focus Apply an understanding of the education sector, including challenges related to academic staff, student-facing roles, and safeguarding considerations. Support ER matters linked to student interactions, professional conduct, attendance, and academic performance expectations. Work collaboratively with safeguarding, compliance, and wider college leadership teams where appropriate. Policy and Compliance Ensure compliance with UK employment law, safeguarding requirements, and internal college policies and procedures. Support the review, development, and continuous improvement of HR and ER policies in line with education sector best practice. Promote fair, consistent, and legally compliant people management practices across the organisation. Data and Reporting Monitor and analyse ER trends, including absence, grievances, disciplinaries, and capability matters. Produce reports, insights, and recommendations for HR leadership to support organisational improvement and risk management. Maintain accurate and confidential employee relations records. Employee Engagement and Culture Promote a positive, inclusive, and supportive working environment. Contribute to initiatives that improve staff wellbeing, engagement, and workplace culture. Support the College in fostering professional standards and positive working relationships across campuses. Key Skills and Experience Essential Proven experience in an Employee Relations or HR Advisory role within the education sector, such as a college, university, or school. Strong working knowledge of UK employment law and employee relations best practice. Experience managing complex ER cases independently from start to finish. Experience supporting investigations, hearings, and formal case processes. Excellent stakeholder management skills, particularly when working with academic leaders and senior staff. Strong interpersonal, communication, influencing, and conflict resolution skills. High level of discretion, professionalism, and confidentiality when handling sensitive matters. Ability and willingness to travel across UKMC campuses as required. Desirable CIPD Level 5 or above, or working towards it. Experience working in a multi-site or growing education organisation. Knowledge of safeguarding practices within education. Experience producing ER data, reports, and trend analysis. Personal Attributes Proactive and solution-focused. Resilient, calm, and able to manage a high-volume caseload. Strong attention to detail and excellent organisational skills. Collaborative and able to build credibility quickly with a range of stakeholders. Flexible and adaptable in supporting multiple campuses and changing priorities. Why Join UK Management College Opportunity to play a key role in shaping a positive employee relations culture within a growing education provider. Collaborative and supportive HR team environment. Exposure to a diverse and dynamic workforce across multiple campuses. Opportunity to make a visible impact across both academic and professional services functions. Additional Requirement The role is primarily based in Manchester; however, travel to other UKMC locations, including Newcastle, Derby, Sunderland, and across the three Manchester campuses, will be required in line with business and casework needs.
Description Provide high-quality remote sales support to the on-site caravan sales operation by handling inbound and outbound enquiries, qualifying leads, booking appointments, supporting virtual viewings, and progressing customers through the ownership journey. The role focuses on fast, professional follow-up, accurate CRM administration, excellent customer experience, and full compliance with regulated sales standards. Based in our Minehead Resort, reporting into our Skegness Caravan Sales Manager. KPIs Speed to lead / response time to new enquiries Outbound contact rate and call quality standards Appointments booked and show rate Conversion rate (enquiry to appointment) and assisted conversion to sale Revenue contribution (attributed/assisted) and average enquiry value progression CRM data quality (notes, next actions, stages, consent) Customer satisfaction/feedback on remote experience Compliance/quality monitoring outcomes General Duties & Key Accountabilities Lead Handling & Sales Support Make timely outbound calls to new and existing enquiries, following agreed service levels and prioritisation. Qualify customer needs (budget, preferred models, usage, timelines) and match to suitable stock/options. Book and confirm on-site appointments and viewings; ensure customers have clear joining instructions and expectations. Support virtual engagement (video calls/virtual tours, sending brochures, pricing and ownership information). Maintain structured follow-up plans to progress leads, reduce drop-off and maximise appointment conversion. Customer Experience Deliver a friendly, professional and consultative experience on every call and message. Explain the ownership journey clearly and consistently, including key costs and next steps. Handle objections and questions confidently, escalating complex queries to the Sales Manager where required. Ensure customers feel valued and informed, regardless of whether they proceed immediately. Support handover communications and aftercare touchpoints as directed by the Sales Manager. CRM, Admin & Sales Governance Keep CRM records accurate and up to date: stages, notes, next actions, outcomes and customer preferences. Maintain strong administrative standards for documentation, appointment packs and communication logs. Update customers with accurate pricing and stock information, aligned to the latest approved materials. Use approved templates and processes for email/SMS communications and consent management. Provide daily/weekly performance updates and pipeline handover notes to the on-site team. Compliance & Quality Operate within all regulated sales requirements, consumer protection legislation and company policies. Ensure transparency and accuracy in all communications; do not overpromise or provide misleading information. Follow GDPR and consent rules for calling, emailing and marketing communications. Participate in call coaching, quality reviews and training; action feedback quickly. Escalate any compliance risks or customer vulnerability concerns immediately. Team Collaboration Work closely with the on-site sales team to ensure smooth lead handover and consistent messaging. Support sales events and open days through pre-event calling, confirmations and post-event follow-ups. Share customer insights and common objections to help improve scripts, materials and processes. Maintain a proactive, solutions-focused mindset while working remotely. Contribute to continuous improvement of the sales journey and customer experience. Key Knowledge/Experience & Qualification Requirements Proven customer service or sales experience (telephone/remote selling desirable). Strong communication skills with a consultative, customer-first approach. Resilient and comfortable working to targets and activity standards. Excellent organisation and admin skills; confident using CRM systems and Microsoft tools. High attention to detail, especially around data quality and accurate information sharing. Understanding of regulated/ethical selling, consumer protection and GDPR principles (training provided). Ability to work independently in a remote environment and manage time effectively. Flexible to support peak trading periods, including evenings/weekends where required. About Butlin's At Butlin's, we're all about fun, excitement, and adventure by the bucketload! For over 80 years we've been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture! We're all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Cares For Each Other - this could be the perfect fit for you. There has never been a more exciting time to join Butlin's!
Apr 15, 2026
Full time
Description Provide high-quality remote sales support to the on-site caravan sales operation by handling inbound and outbound enquiries, qualifying leads, booking appointments, supporting virtual viewings, and progressing customers through the ownership journey. The role focuses on fast, professional follow-up, accurate CRM administration, excellent customer experience, and full compliance with regulated sales standards. Based in our Minehead Resort, reporting into our Skegness Caravan Sales Manager. KPIs Speed to lead / response time to new enquiries Outbound contact rate and call quality standards Appointments booked and show rate Conversion rate (enquiry to appointment) and assisted conversion to sale Revenue contribution (attributed/assisted) and average enquiry value progression CRM data quality (notes, next actions, stages, consent) Customer satisfaction/feedback on remote experience Compliance/quality monitoring outcomes General Duties & Key Accountabilities Lead Handling & Sales Support Make timely outbound calls to new and existing enquiries, following agreed service levels and prioritisation. Qualify customer needs (budget, preferred models, usage, timelines) and match to suitable stock/options. Book and confirm on-site appointments and viewings; ensure customers have clear joining instructions and expectations. Support virtual engagement (video calls/virtual tours, sending brochures, pricing and ownership information). Maintain structured follow-up plans to progress leads, reduce drop-off and maximise appointment conversion. Customer Experience Deliver a friendly, professional and consultative experience on every call and message. Explain the ownership journey clearly and consistently, including key costs and next steps. Handle objections and questions confidently, escalating complex queries to the Sales Manager where required. Ensure customers feel valued and informed, regardless of whether they proceed immediately. Support handover communications and aftercare touchpoints as directed by the Sales Manager. CRM, Admin & Sales Governance Keep CRM records accurate and up to date: stages, notes, next actions, outcomes and customer preferences. Maintain strong administrative standards for documentation, appointment packs and communication logs. Update customers with accurate pricing and stock information, aligned to the latest approved materials. Use approved templates and processes for email/SMS communications and consent management. Provide daily/weekly performance updates and pipeline handover notes to the on-site team. Compliance & Quality Operate within all regulated sales requirements, consumer protection legislation and company policies. Ensure transparency and accuracy in all communications; do not overpromise or provide misleading information. Follow GDPR and consent rules for calling, emailing and marketing communications. Participate in call coaching, quality reviews and training; action feedback quickly. Escalate any compliance risks or customer vulnerability concerns immediately. Team Collaboration Work closely with the on-site sales team to ensure smooth lead handover and consistent messaging. Support sales events and open days through pre-event calling, confirmations and post-event follow-ups. Share customer insights and common objections to help improve scripts, materials and processes. Maintain a proactive, solutions-focused mindset while working remotely. Contribute to continuous improvement of the sales journey and customer experience. Key Knowledge/Experience & Qualification Requirements Proven customer service or sales experience (telephone/remote selling desirable). Strong communication skills with a consultative, customer-first approach. Resilient and comfortable working to targets and activity standards. Excellent organisation and admin skills; confident using CRM systems and Microsoft tools. High attention to detail, especially around data quality and accurate information sharing. Understanding of regulated/ethical selling, consumer protection and GDPR principles (training provided). Ability to work independently in a remote environment and manage time effectively. Flexible to support peak trading periods, including evenings/weekends where required. About Butlin's At Butlin's, we're all about fun, excitement, and adventure by the bucketload! For over 80 years we've been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture! We're all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Cares For Each Other - this could be the perfect fit for you. There has never been a more exciting time to join Butlin's!
Annual salary: up to £92,000.00 General Manager - Head of Operations Location: Ealing - Office based Permanent - Full Time - 42.5 hours per week Salary up to £92,000 per annum depending on experience plus car allowance About the Role: As the General Manager and Head of Operations for our Joint Venture contract with A2Dominion, you will oversee the branch's overall performance and ensure the seamless execution of all operational activities. Leading a team of up to 200 staff members, you will drive strategic goals, manage daily operations, and cultivate a productive, engaged workforce. The role involves delivering repairs, voids, and planned works for a stock of 39,000 homes. Based at our co-located office in Ealing, the properties under this contract cover a broad geographical area, spanning the M4 corridor, Hampshire, and London. Key Responsibilities Oversee and manage the delivery of repairs, voids and planned works within a stock size of 39,000 homes Collaborate with the service lead manager to align administrative and financial processes with operational goals and objectives Ensure compliance with company policies and procedures Analyse data and provide insights and recommendations to support decision making Foster a positive and collaborative working environment, promoting professional growth and development among team members Lead and manage a team, providing guidance, support and development opportunities Foster a collaborative and high-performance culture, promoting accountability and continuous improvement Ensure administrative processes are efficient, compliant and supportive of operational objectives Provide effective leadership, a demonstrable strong approach to mentoring and motivation of staff within the Branch team by setting a clear direction for the contract(s) and leading by example. Set targets and objectives that encapsulate the Division's strategy Develop sustainable key Client/Stakeholder relationships, ensuring a high quality of customer engagement and involvement Ensure the customer experience is central to all activities and embedded in all stakeholders of the Branch/Contract operation to ensure an efficient and productive service is delivered to service users and client Review, monitor and control Branch/Contract performance to ensure delivery of P&L is in line with or exceeding agreed budget levels. Ensure at a minimum monthly structured reviews of the Branch/Contract that demonstrate stringent controls on all aspects of our cost base, work in progress, debt, operational productivity and other KPIs Demonstrate control over all business governance, risk management processes and adherence to delegated authorities. These include daily weekly, monthly and annual planning of resources including office staff, together with a demand-based approach to directly employed and subcontracted skilled trades You must have: Proven experience in the above duties A minimum of 2 years' experience in managerial role within the social housing sector to include local authorities and property services Strong leadership and interpersonal skills, with the ability to effectively communicate and collaborative with diverse teams Excellent organisational and time management skills, with the ability to prioritise tasks and meet deadlines Benefits we can offer you. 25 days annual leave plus bank holidays Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work! Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment. Family friendly policies All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points. Candidates should be aware that all our roles are subject to relevant DBS/Security checks before commencement of employment. Apply below or to discuss your application further; contact: Laura Bourne () If you need any help with your application process, we are here to support you. We will be accessible every step of the way. At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all. We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers. In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.
Apr 15, 2026
Full time
Annual salary: up to £92,000.00 General Manager - Head of Operations Location: Ealing - Office based Permanent - Full Time - 42.5 hours per week Salary up to £92,000 per annum depending on experience plus car allowance About the Role: As the General Manager and Head of Operations for our Joint Venture contract with A2Dominion, you will oversee the branch's overall performance and ensure the seamless execution of all operational activities. Leading a team of up to 200 staff members, you will drive strategic goals, manage daily operations, and cultivate a productive, engaged workforce. The role involves delivering repairs, voids, and planned works for a stock of 39,000 homes. Based at our co-located office in Ealing, the properties under this contract cover a broad geographical area, spanning the M4 corridor, Hampshire, and London. Key Responsibilities Oversee and manage the delivery of repairs, voids and planned works within a stock size of 39,000 homes Collaborate with the service lead manager to align administrative and financial processes with operational goals and objectives Ensure compliance with company policies and procedures Analyse data and provide insights and recommendations to support decision making Foster a positive and collaborative working environment, promoting professional growth and development among team members Lead and manage a team, providing guidance, support and development opportunities Foster a collaborative and high-performance culture, promoting accountability and continuous improvement Ensure administrative processes are efficient, compliant and supportive of operational objectives Provide effective leadership, a demonstrable strong approach to mentoring and motivation of staff within the Branch team by setting a clear direction for the contract(s) and leading by example. Set targets and objectives that encapsulate the Division's strategy Develop sustainable key Client/Stakeholder relationships, ensuring a high quality of customer engagement and involvement Ensure the customer experience is central to all activities and embedded in all stakeholders of the Branch/Contract operation to ensure an efficient and productive service is delivered to service users and client Review, monitor and control Branch/Contract performance to ensure delivery of P&L is in line with or exceeding agreed budget levels. Ensure at a minimum monthly structured reviews of the Branch/Contract that demonstrate stringent controls on all aspects of our cost base, work in progress, debt, operational productivity and other KPIs Demonstrate control over all business governance, risk management processes and adherence to delegated authorities. These include daily weekly, monthly and annual planning of resources including office staff, together with a demand-based approach to directly employed and subcontracted skilled trades You must have: Proven experience in the above duties A minimum of 2 years' experience in managerial role within the social housing sector to include local authorities and property services Strong leadership and interpersonal skills, with the ability to effectively communicate and collaborative with diverse teams Excellent organisational and time management skills, with the ability to prioritise tasks and meet deadlines Benefits we can offer you. 25 days annual leave plus bank holidays Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work! Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment. Family friendly policies All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points. Candidates should be aware that all our roles are subject to relevant DBS/Security checks before commencement of employment. Apply below or to discuss your application further; contact: Laura Bourne () If you need any help with your application process, we are here to support you. We will be accessible every step of the way. At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all. We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers. In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.
Build your Future with Us! We are a forward-thinking Company with an established presence across the UK and Ireland. Our values We Commit, We Care, We Collaborate shape how we work with our clients, partners, and each other. As our business continues to grow, we are looking for dedicated individuals who take pride in their work and want to build a rewarding career within a supportive and collaborative environment. We are seeking a MEP Manager to enhance our team and drive success across our high value projects. Why join us? • Exciting Projects Work on varied sector projects and leave a lasting legacy • Career Growth Clear progression pathways and continuous professional development • Collaborative Culture Be part of a team that values innovation, integrity, and a commitment to excellence • Competitive Package Enjoy a competitive salary and great benefits What you will be doing The MEP Manager will provide Technical, Programme, Quality and Commercial support to the project management team in respect of all issues related to MEP Services. Design and Technical • Advice relating to professional appointments and scope of service to include MEP, structural, fire, acoustic, permeability and building/ energy performance consultants and architect. • Advice relating to incoming and statutory services including finalisation of building loads, application for new connection and tracking the procedure through energy suppliers and legal compliance. • Agreement on timescale and sequence of release drawings, technical submissions, CDP packages and samples all in synchrony with the project programme and comment / approval process from the implementation of recovery procedures to ensure programme delivery. • Manage production of Builders work in conjunction with services to meet the programme. • Attendance to client and project design team meetings to ensure MEP services considerations are captured at every stage. • Chair and record regular design team meetings to review progress of Building Services Design, interface with structure, fabric and finishes, compliance with contract, specification, planning, building regulations, specialist consultant reports (such as fire & acousticians) and project programmes. • Manage information flow of drawings, technical submissions CDP packages and samples to approved Status A for construction. Information issued by the MEP Subcontractor will be checked for compliance with the contract before being submitted formally. • Manage flow of information (RFI s) in a timely manner and alongside or incorporated into the project schedule. The timescales and progress are to be managed to notify the project management team. • Advise the project team on interdependencies with structure and fabric relating to the designed thermal model and out turn EPC. • Attendance to meetings and advice on the production of BIM and digital construction methods in accordance with the contract and BIM execution plan. • Manage and action all 12 months defects, aftercare, seasonal commissioning and legacy issues on projects. Testing and Commissioning • Manage the commissioning process. • Lead the collation of a suitably detailed commissioning programme . • Review the M&E subcontractors commissioning plan & assist and develop and site wide testing and commissioning plan to comply with the requirements of the project . • Monitor & track the progress of the commissioning programme & chair Client 4-week lookahead meetings as progress develops. • Ensure all commissioning documentation is collated and issued in line with the timeframes as set out in the contract. • Arrange, attend and record the outcome of the client demonstrations and witnessing • Arrange, attend and record the outcome of staff / end user training. • Ensure all Operation and Maintenance manuals and building user guides are collated and issued in line with the timeframes as set out in the contract. • Ensure all record drawings are collated and issued in line with the timeframes as set out in the contract. Commercial • Advice relating to subcontract orders incorporating a review of design requirements, scope, qualification, interfaces, attendances, and timescales • Advice relating to professional appointments to include services, structural, fire, acoustic, permeability and building/ energy performance consultants and architect. • Advice relating to subcontractor orders including incoming and statutory services, structure, drainage, rainwater, ceilings, facades, roof, ironmongery, steelwork, risers, water attenuation, water storage, civils mechanical and electrical systems, natural & fire related ventilation and finishes. • Advice relating to subcontractor applications for payments, measure works complete, material on site and variations undertaken. • Advice relating to main contractor application for payment and assessment of works complete, materials on site and variation undertaken. • Advice on areas of non-compliance, quality, alternative plant and materials that may carry costs to be levied or deducted have contract implications. What We re Looking For Essential • CSCS / SMSTS qualified. • Valid driving licence. • Degree or Higher-level qualification in Electrical / Mechanical Engineering. • Good knowledge of construction contracts. • Sound Commercial Awareness. • Excellent communication & negotiation skills. • High levels of organisational skills. • Ability to meet deadlines. • Excellent numerical, IT and problem-solving skills. • Ability to travel frequently and be based primarily on site. Desirable • First Aid at Work. • BIM. • Knowledge of BG6 and RIBA Stages. Join us on our journey to McLaughlin and Harvey are an equal opportunities employer who are committed to creating an inclusive and diverse workplace where everyone is treated with dignity and respect. We welcome applications from all suitably qualified candidates regardless of backgrounds, experiences, and identities. We believe that diverse perspectives strengthen our teams and help us deliver better outcomes for our people, our clients, and the communities in which we work.
Apr 15, 2026
Full time
Build your Future with Us! We are a forward-thinking Company with an established presence across the UK and Ireland. Our values We Commit, We Care, We Collaborate shape how we work with our clients, partners, and each other. As our business continues to grow, we are looking for dedicated individuals who take pride in their work and want to build a rewarding career within a supportive and collaborative environment. We are seeking a MEP Manager to enhance our team and drive success across our high value projects. Why join us? • Exciting Projects Work on varied sector projects and leave a lasting legacy • Career Growth Clear progression pathways and continuous professional development • Collaborative Culture Be part of a team that values innovation, integrity, and a commitment to excellence • Competitive Package Enjoy a competitive salary and great benefits What you will be doing The MEP Manager will provide Technical, Programme, Quality and Commercial support to the project management team in respect of all issues related to MEP Services. Design and Technical • Advice relating to professional appointments and scope of service to include MEP, structural, fire, acoustic, permeability and building/ energy performance consultants and architect. • Advice relating to incoming and statutory services including finalisation of building loads, application for new connection and tracking the procedure through energy suppliers and legal compliance. • Agreement on timescale and sequence of release drawings, technical submissions, CDP packages and samples all in synchrony with the project programme and comment / approval process from the implementation of recovery procedures to ensure programme delivery. • Manage production of Builders work in conjunction with services to meet the programme. • Attendance to client and project design team meetings to ensure MEP services considerations are captured at every stage. • Chair and record regular design team meetings to review progress of Building Services Design, interface with structure, fabric and finishes, compliance with contract, specification, planning, building regulations, specialist consultant reports (such as fire & acousticians) and project programmes. • Manage information flow of drawings, technical submissions CDP packages and samples to approved Status A for construction. Information issued by the MEP Subcontractor will be checked for compliance with the contract before being submitted formally. • Manage flow of information (RFI s) in a timely manner and alongside or incorporated into the project schedule. The timescales and progress are to be managed to notify the project management team. • Advise the project team on interdependencies with structure and fabric relating to the designed thermal model and out turn EPC. • Attendance to meetings and advice on the production of BIM and digital construction methods in accordance with the contract and BIM execution plan. • Manage and action all 12 months defects, aftercare, seasonal commissioning and legacy issues on projects. Testing and Commissioning • Manage the commissioning process. • Lead the collation of a suitably detailed commissioning programme . • Review the M&E subcontractors commissioning plan & assist and develop and site wide testing and commissioning plan to comply with the requirements of the project . • Monitor & track the progress of the commissioning programme & chair Client 4-week lookahead meetings as progress develops. • Ensure all commissioning documentation is collated and issued in line with the timeframes as set out in the contract. • Arrange, attend and record the outcome of the client demonstrations and witnessing • Arrange, attend and record the outcome of staff / end user training. • Ensure all Operation and Maintenance manuals and building user guides are collated and issued in line with the timeframes as set out in the contract. • Ensure all record drawings are collated and issued in line with the timeframes as set out in the contract. Commercial • Advice relating to subcontract orders incorporating a review of design requirements, scope, qualification, interfaces, attendances, and timescales • Advice relating to professional appointments to include services, structural, fire, acoustic, permeability and building/ energy performance consultants and architect. • Advice relating to subcontractor orders including incoming and statutory services, structure, drainage, rainwater, ceilings, facades, roof, ironmongery, steelwork, risers, water attenuation, water storage, civils mechanical and electrical systems, natural & fire related ventilation and finishes. • Advice relating to subcontractor applications for payments, measure works complete, material on site and variations undertaken. • Advice relating to main contractor application for payment and assessment of works complete, materials on site and variation undertaken. • Advice on areas of non-compliance, quality, alternative plant and materials that may carry costs to be levied or deducted have contract implications. What We re Looking For Essential • CSCS / SMSTS qualified. • Valid driving licence. • Degree or Higher-level qualification in Electrical / Mechanical Engineering. • Good knowledge of construction contracts. • Sound Commercial Awareness. • Excellent communication & negotiation skills. • High levels of organisational skills. • Ability to meet deadlines. • Excellent numerical, IT and problem-solving skills. • Ability to travel frequently and be based primarily on site. Desirable • First Aid at Work. • BIM. • Knowledge of BG6 and RIBA Stages. Join us on our journey to McLaughlin and Harvey are an equal opportunities employer who are committed to creating an inclusive and diverse workplace where everyone is treated with dignity and respect. We welcome applications from all suitably qualified candidates regardless of backgrounds, experiences, and identities. We believe that diverse perspectives strengthen our teams and help us deliver better outcomes for our people, our clients, and the communities in which we work.
Overview To provide guidance, oversight and audit management responsibilities protecting the business in the following key areas: Business Compliance, ISO 9001:9015 certification, Data Protection, FCA regulated status, HR management, H&S issues. KEY DUTIES - Detail not limited to the below Business Compliance Management Compliance across all areas of the business Management of business compliance Smartsheet Ongoing audit of business activities via Smartsheet review and management Monthly reporting to the management team on activities completed, or overdue Chairing monthly compliance meetings attended by the senior management team Creation of agenda and minutes from this monthly senior management team compliance meeting ISO 9001:2015 Quality Management Manage and maintain the ISO9001:2015 accreditation Recommend improvements in quality and service issues to support best practice in line with the ISO 9001:2015 quality manual Ensure business compliance with ISO standards Update manuals annually Conduct internal audits, support and attend external audits Maintain all necessary evidence to maintain certification Guidance requirement: Review Manual annually for changes Internal evidence audits Feedback/training to internal data collector Quality policy - review/revise and reissue Report to compliance team changes in process/policy and arising issues from internal audits Reporting to compliance team on outcomes from audits - add to compliance minutes Manage our external audit process in Q1 every year Data Protection compliance with GDPR requirements To work with US-based Head Office specialist team to maintain GDPR requirements compliance. Guidance requirements: One trust (control software) annual review of processes and vendors. Ongoing review and maintenance of policies privacy/employee privacy/all related documentation in conjunction with CORT. Support and guidance of the business to best practice standards in collaboration with company. FCA regulations To manage our FCA regulatory compliance activities. Guidance requirements Manage monthly compliance actions Annual compliance plan - review/revise and send to MD Annual submission of FCA policy documents to UKGI (3RD party specialist adviser) Interpretation of their guidance and revision of all master documentation Risk management policy - review/revise and send to MD Risk Registers: review/advise and send to MD for final drafting SMCR action plan - review/revise and send to MD Good outcomes and foreseeable harms - complete own and circulate/chase Conduct MI review - review/revise and send to MD. Consumer Duty Board Reporting annual process TCF and conduct analysis - review/revise and send to MD All other regular monitoring/advice/guidance as required to maintain regulated status, including implementation of any new policy/procedures to ensure compliance with regulations Health & Safety management Actively participate in the Health & Safety management of the business attending quarterly H&S management meetings with MD and Health & Safety Officer. HR Management, guidance and underwriting liaison with 3rd party advisors • To provide first-line HR support to the business. Guidance requirements HR advice/support to MD/managers/staff Performance management process administration Induction process for new starters Conduct disciplinary, investigation, performance management or grievance meetings as required Provide advice to staff on HR issues Liaison with Peninsula (underwriters) regarding issues arising Drafting letters or minutes; briefing MD and Managers on advice Annual Peninsula review of contracts and handbook Review of HR law changes via Bright and media etc (HR advice monthly review)
Apr 15, 2026
Full time
Overview To provide guidance, oversight and audit management responsibilities protecting the business in the following key areas: Business Compliance, ISO 9001:9015 certification, Data Protection, FCA regulated status, HR management, H&S issues. KEY DUTIES - Detail not limited to the below Business Compliance Management Compliance across all areas of the business Management of business compliance Smartsheet Ongoing audit of business activities via Smartsheet review and management Monthly reporting to the management team on activities completed, or overdue Chairing monthly compliance meetings attended by the senior management team Creation of agenda and minutes from this monthly senior management team compliance meeting ISO 9001:2015 Quality Management Manage and maintain the ISO9001:2015 accreditation Recommend improvements in quality and service issues to support best practice in line with the ISO 9001:2015 quality manual Ensure business compliance with ISO standards Update manuals annually Conduct internal audits, support and attend external audits Maintain all necessary evidence to maintain certification Guidance requirement: Review Manual annually for changes Internal evidence audits Feedback/training to internal data collector Quality policy - review/revise and reissue Report to compliance team changes in process/policy and arising issues from internal audits Reporting to compliance team on outcomes from audits - add to compliance minutes Manage our external audit process in Q1 every year Data Protection compliance with GDPR requirements To work with US-based Head Office specialist team to maintain GDPR requirements compliance. Guidance requirements: One trust (control software) annual review of processes and vendors. Ongoing review and maintenance of policies privacy/employee privacy/all related documentation in conjunction with CORT. Support and guidance of the business to best practice standards in collaboration with company. FCA regulations To manage our FCA regulatory compliance activities. Guidance requirements Manage monthly compliance actions Annual compliance plan - review/revise and send to MD Annual submission of FCA policy documents to UKGI (3RD party specialist adviser) Interpretation of their guidance and revision of all master documentation Risk management policy - review/revise and send to MD Risk Registers: review/advise and send to MD for final drafting SMCR action plan - review/revise and send to MD Good outcomes and foreseeable harms - complete own and circulate/chase Conduct MI review - review/revise and send to MD. Consumer Duty Board Reporting annual process TCF and conduct analysis - review/revise and send to MD All other regular monitoring/advice/guidance as required to maintain regulated status, including implementation of any new policy/procedures to ensure compliance with regulations Health & Safety management Actively participate in the Health & Safety management of the business attending quarterly H&S management meetings with MD and Health & Safety Officer. HR Management, guidance and underwriting liaison with 3rd party advisors • To provide first-line HR support to the business. Guidance requirements HR advice/support to MD/managers/staff Performance management process administration Induction process for new starters Conduct disciplinary, investigation, performance management or grievance meetings as required Provide advice to staff on HR issues Liaison with Peninsula (underwriters) regarding issues arising Drafting letters or minutes; briefing MD and Managers on advice Annual Peninsula review of contracts and handbook Review of HR law changes via Bright and media etc (HR advice monthly review)
Job Title: Front of House Manager Location : Farmer Copleys Farm, Pontefract Salary: Competitive Job Type: Full-time, Permanent Farmer Copleys is a multi-award-winning Farm Shop, Caf & Events business based in Pontefract, West Yorkshire. On the farm, we grow pumpkins, strawberries, asparagus, rhubarb, raspberries, blackberries, apples and liquorice. We operate seasonal Pick Your Own experiences and in the spring months host our flower fields. On site we have a farm shop, deli, butchery, bakery, cafe, dessertery and production kitchen. The Head of Front of House sets the tone for the entire caf . Leadership, professionalism, and a friendly, welcoming attitude are essential. Success in this role is measured by team performance, operational excellence, and consistently excellent guest experiences. Role Purpose: Lead the front-of-house team to deliver exceptional customer experiences while maintaining high operational standards, professionalism, and the welcoming, cheeky, friendly spirit of Moo Caf . Key Expectations: Leadership & Team Management; Lead by example at all times with professionalism, authority, and approachability. Recruit, Induct, train, and develop staff to ensure a cohesive, motivated, and customer-focused team. Maintain team accountability and resolve conflicts promptly and fairly. Keep morale high, particularly during busy shifts, while ensuring work is completed efficiently. Customer Experience; Ensure every guest receives friendly, proactive, and consistent service. Step in when needed to handle concerns or improve service quality. Encourage the team to create a welcoming, positive environment for all guests. Operational Excellence; Manage daily schedules, cleaning routines, and staff hours efficiently. Morning meetings with team Ensure compliance with health, safety, food safety, and alcohol licensing standards. Maintain operational control without compromising the customer experience - welcome and thank every customer where possible. Professional Standards; Always present yourself in a professional manner-appearance, attitude, and communication. Maintain high standards of professionalism within the team at all times. Represent Moo Caf positively to staff, guests, and other departments. Collaboration & Culture; Work constructively with other departments to support caf operations. Promote a love of Yorkshire food and hospitality, encouraging the same in the team. Foster a positive, welcoming, and "cheeky but trusted" atmosphere - don't cross the line! Non-Negotiables: Professionalism in leadership and team management at all times. Consistency in service standards and operational excellence. Clear communication, accountability, and fairness with the team. Benefits: Opportunity to get involved in events Company pension Great local business with good ethics 20% discount in Farm Shop Discounted menu prices while on shift Candidates with the relevant experience or job titles of: Restaurant Manager, Caf Manager, Floor Manager, Service Manager, FOH Manager, FOH, Head Host/Hostess, may also be considered for this role.
Apr 15, 2026
Full time
Job Title: Front of House Manager Location : Farmer Copleys Farm, Pontefract Salary: Competitive Job Type: Full-time, Permanent Farmer Copleys is a multi-award-winning Farm Shop, Caf & Events business based in Pontefract, West Yorkshire. On the farm, we grow pumpkins, strawberries, asparagus, rhubarb, raspberries, blackberries, apples and liquorice. We operate seasonal Pick Your Own experiences and in the spring months host our flower fields. On site we have a farm shop, deli, butchery, bakery, cafe, dessertery and production kitchen. The Head of Front of House sets the tone for the entire caf . Leadership, professionalism, and a friendly, welcoming attitude are essential. Success in this role is measured by team performance, operational excellence, and consistently excellent guest experiences. Role Purpose: Lead the front-of-house team to deliver exceptional customer experiences while maintaining high operational standards, professionalism, and the welcoming, cheeky, friendly spirit of Moo Caf . Key Expectations: Leadership & Team Management; Lead by example at all times with professionalism, authority, and approachability. Recruit, Induct, train, and develop staff to ensure a cohesive, motivated, and customer-focused team. Maintain team accountability and resolve conflicts promptly and fairly. Keep morale high, particularly during busy shifts, while ensuring work is completed efficiently. Customer Experience; Ensure every guest receives friendly, proactive, and consistent service. Step in when needed to handle concerns or improve service quality. Encourage the team to create a welcoming, positive environment for all guests. Operational Excellence; Manage daily schedules, cleaning routines, and staff hours efficiently. Morning meetings with team Ensure compliance with health, safety, food safety, and alcohol licensing standards. Maintain operational control without compromising the customer experience - welcome and thank every customer where possible. Professional Standards; Always present yourself in a professional manner-appearance, attitude, and communication. Maintain high standards of professionalism within the team at all times. Represent Moo Caf positively to staff, guests, and other departments. Collaboration & Culture; Work constructively with other departments to support caf operations. Promote a love of Yorkshire food and hospitality, encouraging the same in the team. Foster a positive, welcoming, and "cheeky but trusted" atmosphere - don't cross the line! Non-Negotiables: Professionalism in leadership and team management at all times. Consistency in service standards and operational excellence. Clear communication, accountability, and fairness with the team. Benefits: Opportunity to get involved in events Company pension Great local business with good ethics 20% discount in Farm Shop Discounted menu prices while on shift Candidates with the relevant experience or job titles of: Restaurant Manager, Caf Manager, Floor Manager, Service Manager, FOH Manager, FOH, Head Host/Hostess, may also be considered for this role.
Get Staffed Online Recruitment Limited
Edinburgh, Midlothian
Practice Accountant / Client Manager Edinburgh, Scotland Hybrid working available Full-Time, Permanent £40,000 to £52,000 depending on experience Take ownership of your own client portfolio and move beyond compliance into real business impact. This is an opportunity to join a growing, forward-thinking accountancy practice where your work directly influences how small businesses perform, grow, and succeed. If you enjoy building relationships, thinking commercially, and improving how things are done, this role offers far more than a traditional practice position. About the Opportunity Our client is an established and growing firm of Accountants, Chartered Tax Advisors, and Business Advisors based in Edinburgh. They work closely with small and medium-sized businesses, particularly in the trades sector, helping them improve performance, manage finances effectively, and make better decisions. This is a client-facing role where you will manage your own portfolio and take full ownership of the service delivered. You will be trusted to think ahead, identify opportunities, and contribute ideas that go beyond compliance work. What You ll Gain: A salary of £40,000 to £52,000 depending on experience. Hybrid working and flexibility to suit your lifestyle. The opportunity to take full ownership of a client portfolio. Exposure to advisory work and progression into tax or business advisory roles. A supportive, collaborative team environment that values quality and ideas. A culture focused on continuous learning and improvement. The chance to work closely with business owners and influence real outcomes. What You ll Be Doing: Managing your own portfolio of clients within an accountancy practice. Reviewing statutory accounts and overseeing tax compliance. Preparing and reviewing accounts and tax returns. Acting as a key point of contact for client queries and support. Identifying opportunities to improve client performance or processes. Collaborating with colleagues to meet deadlines and maintain standards. Contributing to improvements in internal systems and ways of working. What You ll Need: At least 2 years experience within an accountancy practice. Experience preparing and reviewing accounts and tax returns. Confidence communicating directly with clients. Strong IT skills, including experience with Xero, FreeAgent or similar. Strong organisational skills and attention to detail. If you are looking for a role where you can take ownership, contribute ideas, and play a meaningful role in helping businesses improve, this is a strong next step. As part of the process, you will be asked to complete a short online assessment which takes around 10 minutes. This helps ensure the role is the right fit for you as well as the business.
Apr 15, 2026
Full time
Practice Accountant / Client Manager Edinburgh, Scotland Hybrid working available Full-Time, Permanent £40,000 to £52,000 depending on experience Take ownership of your own client portfolio and move beyond compliance into real business impact. This is an opportunity to join a growing, forward-thinking accountancy practice where your work directly influences how small businesses perform, grow, and succeed. If you enjoy building relationships, thinking commercially, and improving how things are done, this role offers far more than a traditional practice position. About the Opportunity Our client is an established and growing firm of Accountants, Chartered Tax Advisors, and Business Advisors based in Edinburgh. They work closely with small and medium-sized businesses, particularly in the trades sector, helping them improve performance, manage finances effectively, and make better decisions. This is a client-facing role where you will manage your own portfolio and take full ownership of the service delivered. You will be trusted to think ahead, identify opportunities, and contribute ideas that go beyond compliance work. What You ll Gain: A salary of £40,000 to £52,000 depending on experience. Hybrid working and flexibility to suit your lifestyle. The opportunity to take full ownership of a client portfolio. Exposure to advisory work and progression into tax or business advisory roles. A supportive, collaborative team environment that values quality and ideas. A culture focused on continuous learning and improvement. The chance to work closely with business owners and influence real outcomes. What You ll Be Doing: Managing your own portfolio of clients within an accountancy practice. Reviewing statutory accounts and overseeing tax compliance. Preparing and reviewing accounts and tax returns. Acting as a key point of contact for client queries and support. Identifying opportunities to improve client performance or processes. Collaborating with colleagues to meet deadlines and maintain standards. Contributing to improvements in internal systems and ways of working. What You ll Need: At least 2 years experience within an accountancy practice. Experience preparing and reviewing accounts and tax returns. Confidence communicating directly with clients. Strong IT skills, including experience with Xero, FreeAgent or similar. Strong organisational skills and attention to detail. If you are looking for a role where you can take ownership, contribute ideas, and play a meaningful role in helping businesses improve, this is a strong next step. As part of the process, you will be asked to complete a short online assessment which takes around 10 minutes. This helps ensure the role is the right fit for you as well as the business.
Senior Services Coordinator Location: London, hybrid working (3 days from home per week) Salary: Competitive, with excellent benefits Reports to: Head of Services Team: Manages 2 Services Administrators About the Role We are working with a high-profile professional membership organisation to recruit a Senior Services Coordinator. This is a hands-on role, leading a small team and managing a portfolio of services that directly support the organisation s members and affiliated partners. You will ensure that services run efficiently, meet quality standards, and continue to evolve to meet user needs. You will also support business development initiatives, including implementing new services and income-generating products, while maintaining strong relationships with internal stakeholders and external partners. This is a hybrid role based in central London, with 3 days working from home each week. Key Responsibilities Team Leadership Manage, support, and develop 2 Services Administrators, ensuring high performance and continuous improvement Foster a collaborative team culture Service Portfolio Management Oversee day-to-day operations of the services portfolio, ensuring quality, efficiency, and compliance Monitor risks and implement mitigation strategies Handle low to medium-level complaints and protect the organisation s reputation Business Development Research and assess opportunities to enhance existing services and implement new initiatives Support business case development, financial forecasting, and feasibility analysis Collaborate with internal teams to deliver income-generating products Project Support & Operational Excellence Work with Finance, IT, and Marketing to ensure services and processes are efficient, effective, and fit for purpose Contribute to process improvements and operational reporting Stakeholder Engagement Build strong relationships with colleagues, members, and external partners Gather insights to inform service improvement and product development Experience Needed Excellent administration and time management skills, with strong attention to detail Demonstrable experience in research, service or product development, and project management Proven team leadership and line management experience Excellent interpersonal and relationship-building skills Strong written and verbal communication skills IT literate, including MS Word, Excel, PowerPoint, and content management systems Why Apply? Competitive salary and benefits Hybrid working with 3 days from home Opportunity to lead a small team and influence service delivery
Apr 15, 2026
Full time
Senior Services Coordinator Location: London, hybrid working (3 days from home per week) Salary: Competitive, with excellent benefits Reports to: Head of Services Team: Manages 2 Services Administrators About the Role We are working with a high-profile professional membership organisation to recruit a Senior Services Coordinator. This is a hands-on role, leading a small team and managing a portfolio of services that directly support the organisation s members and affiliated partners. You will ensure that services run efficiently, meet quality standards, and continue to evolve to meet user needs. You will also support business development initiatives, including implementing new services and income-generating products, while maintaining strong relationships with internal stakeholders and external partners. This is a hybrid role based in central London, with 3 days working from home each week. Key Responsibilities Team Leadership Manage, support, and develop 2 Services Administrators, ensuring high performance and continuous improvement Foster a collaborative team culture Service Portfolio Management Oversee day-to-day operations of the services portfolio, ensuring quality, efficiency, and compliance Monitor risks and implement mitigation strategies Handle low to medium-level complaints and protect the organisation s reputation Business Development Research and assess opportunities to enhance existing services and implement new initiatives Support business case development, financial forecasting, and feasibility analysis Collaborate with internal teams to deliver income-generating products Project Support & Operational Excellence Work with Finance, IT, and Marketing to ensure services and processes are efficient, effective, and fit for purpose Contribute to process improvements and operational reporting Stakeholder Engagement Build strong relationships with colleagues, members, and external partners Gather insights to inform service improvement and product development Experience Needed Excellent administration and time management skills, with strong attention to detail Demonstrable experience in research, service or product development, and project management Proven team leadership and line management experience Excellent interpersonal and relationship-building skills Strong written and verbal communication skills IT literate, including MS Word, Excel, PowerPoint, and content management systems Why Apply? Competitive salary and benefits Hybrid working with 3 days from home Opportunity to lead a small team and influence service delivery
The HRIS Manager will oversee the development, optimisation, and maintenance of HR systems to ensure they effectively support business processes and strategic goals. This role is ideal for a professional with expertise in HR technology within the professional services industry. Client Details This role is with a well-established organisation in the professional services industry. Known for its commitment to operational excellence, the company is a medium-sized enterprise with an emphasis on delivering high-quality services to its clients. Description Manage and optimise HR systems (Oracle) to enhance user experience and operational efficiency. Collaborate with HR and IT teams to identify system improvements and implement solutions. Ensure HR systems comply with data protection regulations and best practices. Manage a Team of 5+ Oversee system upgrades, testing, and deployment while minimising disruption to operations. Provide technical support and training to HR staff on system functionality and usage. Generate reports and analytics to support strategic decision-making within the HR department. Coordinate with external vendors and stakeholders to maintain service quality. Monitor system performance and troubleshoot issues promptly. Profile A successful HR Systems Manager should have: A strong background in HR technology and systems management within the professional services industry. Be an SME in HRIS Systems Proficiency in implementing, maintaining, and enhancing HRIS platforms. Knowledge of data protection regulations and compliance requirements. Excellent problem-solving skills and attention to detail. Experience in managing vendor relationships and system upgrades. Job Offer A competitive salary ranging from c 85,000 to 95,000 per annum (flex for the right person) Comprehensive benefits package (details to be confirmed). 3 days a week in central Birmingham, 2 from home. A permanent role within the professional services industry. Opportunities to work on innovative HR technology projects. A collaborative and supportive workplace culture. If you are ready to take the next step in your career as an HRIS Manager, apply today to join this exciting opportunity!
Apr 15, 2026
Full time
The HRIS Manager will oversee the development, optimisation, and maintenance of HR systems to ensure they effectively support business processes and strategic goals. This role is ideal for a professional with expertise in HR technology within the professional services industry. Client Details This role is with a well-established organisation in the professional services industry. Known for its commitment to operational excellence, the company is a medium-sized enterprise with an emphasis on delivering high-quality services to its clients. Description Manage and optimise HR systems (Oracle) to enhance user experience and operational efficiency. Collaborate with HR and IT teams to identify system improvements and implement solutions. Ensure HR systems comply with data protection regulations and best practices. Manage a Team of 5+ Oversee system upgrades, testing, and deployment while minimising disruption to operations. Provide technical support and training to HR staff on system functionality and usage. Generate reports and analytics to support strategic decision-making within the HR department. Coordinate with external vendors and stakeholders to maintain service quality. Monitor system performance and troubleshoot issues promptly. Profile A successful HR Systems Manager should have: A strong background in HR technology and systems management within the professional services industry. Be an SME in HRIS Systems Proficiency in implementing, maintaining, and enhancing HRIS platforms. Knowledge of data protection regulations and compliance requirements. Excellent problem-solving skills and attention to detail. Experience in managing vendor relationships and system upgrades. Job Offer A competitive salary ranging from c 85,000 to 95,000 per annum (flex for the right person) Comprehensive benefits package (details to be confirmed). 3 days a week in central Birmingham, 2 from home. A permanent role within the professional services industry. Opportunities to work on innovative HR technology projects. A collaborative and supportive workplace culture. If you are ready to take the next step in your career as an HRIS Manager, apply today to join this exciting opportunity!
We re looking for an exceptional Head of Customer Resolution to provide strategic leadership, performance oversight and operational excellence across Peabody s regional resolution services. This is a highly influential senior role, responsible for ensuring that resident concerns, complaints, Member enquiries and executive correspondence are resolved fairly, consistently and in full alignment with statutory and regulatory obligations. Operating at the centre of regional service delivery, you ll be a visible and authoritative leader, shaping how we handle cases, manage risk, and drive system-wide improvements. Working closely with Managing Directors, Assistant Directors and senior stakeholders, you ll ensure that resolution activity not only meets demand but actively improves the resident experience, reduces repeat contact and strengthens organisational trust. This is a pivotal opportunity to lead one of the organisation s most high-impact service areas, shaping how Peabody responds to residents and embeds learning that improves outcomes across our communities. What You ll Lead End-to-end leadership of regional resolution services, ensuring clarity of expectations, high-quality delivery and strong operational grip. Consistent, fair and high-quality handling of complaints, Member enquiries, MP/Councillor enquiries and executive correspondence. Design and implementation of a resilient operating model aligned to fluctuating demand. Close collaboration with MDs and ADs to drive improved resident outcomes. Act as a trusted advisor on resolution performance, reputational risk and emerging trends. Use casework and complaint insight to shape regional and organisational service strategies. Ensure full compliance with the Housing Ombudsman Complaint Handling Code. Provide governance, assurance and oversight across all regional resolution activity. Identify risks, patterns and improvements to reduce repeat complaints and failure demand. Embed lessons from complaints, Ombudsman decisions and Member feedback into operational delivery. Partner with insight functions to translate casework data into improvement activity. Drive a culture of accountability, performance and resident-focused service excellence. What You ll Need Significant senior leadership experience in complaints, customer resolution or casework services at scale. Proven success leading managers and geographically dispersed teams. Strong regulatory and governance understanding, particularly around complaints and Ombudsman frameworks. Experience managing high-risk, high-profile or politically sensitive cases. Excellent judgement, decision-making and stakeholder management skills. High level of data literacy, with the ability to use insight to drive action. Exceptional written and verbal communication skills. Why Join Us? At Peabody, our values guide everything we do Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. You ll be joining a mission-driven organisation committed to continually improving resident trust, satisfaction and outcomes. What We Offer 30 days annual leave plus bank holidays Two paid volunteering days each year Flexible benefits scheme, including family-friendly options and access to a discount portal 4x salary life assurance Up to 10% pension contribution Please Read Before Applying Peabody does not provide sponsorship as a licensed UK employer. Closing date: 27 April 2026 Interview Dates: Interviews will take place on 13th May via Teams and a second stage, if successful on 20th May. The 2 second stage will be held face to face at Westminster Bridge Road.
Apr 15, 2026
Full time
We re looking for an exceptional Head of Customer Resolution to provide strategic leadership, performance oversight and operational excellence across Peabody s regional resolution services. This is a highly influential senior role, responsible for ensuring that resident concerns, complaints, Member enquiries and executive correspondence are resolved fairly, consistently and in full alignment with statutory and regulatory obligations. Operating at the centre of regional service delivery, you ll be a visible and authoritative leader, shaping how we handle cases, manage risk, and drive system-wide improvements. Working closely with Managing Directors, Assistant Directors and senior stakeholders, you ll ensure that resolution activity not only meets demand but actively improves the resident experience, reduces repeat contact and strengthens organisational trust. This is a pivotal opportunity to lead one of the organisation s most high-impact service areas, shaping how Peabody responds to residents and embeds learning that improves outcomes across our communities. What You ll Lead End-to-end leadership of regional resolution services, ensuring clarity of expectations, high-quality delivery and strong operational grip. Consistent, fair and high-quality handling of complaints, Member enquiries, MP/Councillor enquiries and executive correspondence. Design and implementation of a resilient operating model aligned to fluctuating demand. Close collaboration with MDs and ADs to drive improved resident outcomes. Act as a trusted advisor on resolution performance, reputational risk and emerging trends. Use casework and complaint insight to shape regional and organisational service strategies. Ensure full compliance with the Housing Ombudsman Complaint Handling Code. Provide governance, assurance and oversight across all regional resolution activity. Identify risks, patterns and improvements to reduce repeat complaints and failure demand. Embed lessons from complaints, Ombudsman decisions and Member feedback into operational delivery. Partner with insight functions to translate casework data into improvement activity. Drive a culture of accountability, performance and resident-focused service excellence. What You ll Need Significant senior leadership experience in complaints, customer resolution or casework services at scale. Proven success leading managers and geographically dispersed teams. Strong regulatory and governance understanding, particularly around complaints and Ombudsman frameworks. Experience managing high-risk, high-profile or politically sensitive cases. Excellent judgement, decision-making and stakeholder management skills. High level of data literacy, with the ability to use insight to drive action. Exceptional written and verbal communication skills. Why Join Us? At Peabody, our values guide everything we do Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. You ll be joining a mission-driven organisation committed to continually improving resident trust, satisfaction and outcomes. What We Offer 30 days annual leave plus bank holidays Two paid volunteering days each year Flexible benefits scheme, including family-friendly options and access to a discount portal 4x salary life assurance Up to 10% pension contribution Please Read Before Applying Peabody does not provide sponsorship as a licensed UK employer. Closing date: 27 April 2026 Interview Dates: Interviews will take place on 13th May via Teams and a second stage, if successful on 20th May. The 2 second stage will be held face to face at Westminster Bridge Road.
Full job description Swindon, Wiltshire (SN5) Full-Time We re recruiting on behalf of a stunning countryside wedding venue near Swindon for an experienced Head Chef to lead the kitchen during an exciting period of growth. This exclusive events venue specialises in delivering exceptional weddings and private functions, offering chefs the opportunity to work with fresh, high-quality ingredients in a creative and rewarding environment. With weddings averaging around 82 guests and capacities of up to 150 covers, this role offers both scale and balance. Benefits of Head Chef £45,000 salary plus performance bonus Work within a beautiful, exclusive-use wedding venue Fresh food prepared on-site using high-quality ingredients Structured support from an experienced head office team Strong brigade of 3 4 chefs plus Kitchen Porters Annualised hours offering quieter off-peak periods Overtime paid or time off in lieu Excellent progression opportunities Supportive and professional working environment Responsibilities as Head Chef Lead and manage the kitchen team to deliver outstanding wedding and event catering Oversee all aspects of food preparation, presentation, and service Manage stock control, ordering, and kitchen budgets Train, motivate, and develop junior team members Ensure compliance with food safety and hygiene regulations Deliver menus to the highest standards in line with company specifications Maintain consistency and efficiency across all services What We re Looking For Proven experience as a Head Chef or Senior Sous Chef Background in events, banqueting, or high-volume fresh food kitchens Strong leadership and organisational skills Experience managing costings, GP, and kitchen operations Passion for delivering exceptional food and guest experiences Calm, professional approach under pressure IND3
Apr 15, 2026
Full time
Full job description Swindon, Wiltshire (SN5) Full-Time We re recruiting on behalf of a stunning countryside wedding venue near Swindon for an experienced Head Chef to lead the kitchen during an exciting period of growth. This exclusive events venue specialises in delivering exceptional weddings and private functions, offering chefs the opportunity to work with fresh, high-quality ingredients in a creative and rewarding environment. With weddings averaging around 82 guests and capacities of up to 150 covers, this role offers both scale and balance. Benefits of Head Chef £45,000 salary plus performance bonus Work within a beautiful, exclusive-use wedding venue Fresh food prepared on-site using high-quality ingredients Structured support from an experienced head office team Strong brigade of 3 4 chefs plus Kitchen Porters Annualised hours offering quieter off-peak periods Overtime paid or time off in lieu Excellent progression opportunities Supportive and professional working environment Responsibilities as Head Chef Lead and manage the kitchen team to deliver outstanding wedding and event catering Oversee all aspects of food preparation, presentation, and service Manage stock control, ordering, and kitchen budgets Train, motivate, and develop junior team members Ensure compliance with food safety and hygiene regulations Deliver menus to the highest standards in line with company specifications Maintain consistency and efficiency across all services What We re Looking For Proven experience as a Head Chef or Senior Sous Chef Background in events, banqueting, or high-volume fresh food kitchens Strong leadership and organisational skills Experience managing costings, GP, and kitchen operations Passion for delivering exceptional food and guest experiences Calm, professional approach under pressure IND3
National Animal Welfare Trust
Watford, Hertfordshire
Head of Centre Operations We are seeking an experienced senior leader to drive operational excellence across multi-site services, ensuring high standards, efficiency and impact. Position: Head of Centre Operations Salary: Circa £60,000 plus £5,000 car allowance Location: Watford with hybrid working and regular travel Hours: 35 hours per week Contract: Permanent Closing Date: 29th April 2026 About the role This is a senior leadership role responsible for overseeing operations across multiple sites, leading large teams and ensuring high standards of service delivery. You will be accountable for delivering strategic objectives through operational excellence, strong leadership and effective performance management across a geographically dispersed workforce. Key responsibilities include: Developing and delivering operational strategy aligned to organisational goals Leading and managing multi-site teams through direct reports Driving performance through data analysis, KPIs and continuous improvement Overseeing day to day operations to ensure consistency, quality and compliance Managing budgets, financial controls and identifying efficiencies Ensuring high standards of customer service and stakeholder engagement Leading on health and safety across all sites and ensuring full compliance Overseeing facilities, estates and maintenance planning Building partnerships with external organisations and stakeholders Supporting organisational development through coaching, training and leadership You will play a key role in shaping operational systems, improving efficiency and ensuring services meet both current and future needs. About you We are looking for a confident and experienced leader with a strong track record of managing large, multi-site teams. You will have: Significant experience in multi-site operational management Strong leadership skills with a focus on coaching and team development Experience driving performance, analysing data and improving systems Knowledge of health and safety management and compliance Excellent communication and stakeholder management skills Strong organisational skills with the ability to manage complex workloads Confidence using IT systems including Microsoft Office A full driving licence and willingness to travel regularly Experience within a relevant sector is beneficial, but not essential. More important is your ability to lead complex operations and deliver results. About the organisation The organisation is a rescue and rehoming charity with four rehoming centres and six charity shops operating across the south of England. They are a charity that never stops caring for its animals and people, working towards a world where every pet thrives in a loving home. Other roles you may have experience of could include; Operations Director, Head of Operations, Regional Manager, Area Manager, Service Director, Head of Service Delivery, General Manager, Operations Manager Please note this role is advertised by the recruitment agency acting on behalf of the client, Not For Profit People.
Apr 15, 2026
Full time
Head of Centre Operations We are seeking an experienced senior leader to drive operational excellence across multi-site services, ensuring high standards, efficiency and impact. Position: Head of Centre Operations Salary: Circa £60,000 plus £5,000 car allowance Location: Watford with hybrid working and regular travel Hours: 35 hours per week Contract: Permanent Closing Date: 29th April 2026 About the role This is a senior leadership role responsible for overseeing operations across multiple sites, leading large teams and ensuring high standards of service delivery. You will be accountable for delivering strategic objectives through operational excellence, strong leadership and effective performance management across a geographically dispersed workforce. Key responsibilities include: Developing and delivering operational strategy aligned to organisational goals Leading and managing multi-site teams through direct reports Driving performance through data analysis, KPIs and continuous improvement Overseeing day to day operations to ensure consistency, quality and compliance Managing budgets, financial controls and identifying efficiencies Ensuring high standards of customer service and stakeholder engagement Leading on health and safety across all sites and ensuring full compliance Overseeing facilities, estates and maintenance planning Building partnerships with external organisations and stakeholders Supporting organisational development through coaching, training and leadership You will play a key role in shaping operational systems, improving efficiency and ensuring services meet both current and future needs. About you We are looking for a confident and experienced leader with a strong track record of managing large, multi-site teams. You will have: Significant experience in multi-site operational management Strong leadership skills with a focus on coaching and team development Experience driving performance, analysing data and improving systems Knowledge of health and safety management and compliance Excellent communication and stakeholder management skills Strong organisational skills with the ability to manage complex workloads Confidence using IT systems including Microsoft Office A full driving licence and willingness to travel regularly Experience within a relevant sector is beneficial, but not essential. More important is your ability to lead complex operations and deliver results. About the organisation The organisation is a rescue and rehoming charity with four rehoming centres and six charity shops operating across the south of England. They are a charity that never stops caring for its animals and people, working towards a world where every pet thrives in a loving home. Other roles you may have experience of could include; Operations Director, Head of Operations, Regional Manager, Area Manager, Service Director, Head of Service Delivery, General Manager, Operations Manager Please note this role is advertised by the recruitment agency acting on behalf of the client, Not For Profit People.
Look Ahead Care Support and Housing
Newham, London
Registered Manager We're looking for a kind, compassionate and resilient Registered Manager to join our Learning Disabilities Social Care Service in Newham. £44,000.00 per annum, working 40 hours per week. ( Some weekend and out of hours work may be required at times, as well as covering the organisational on call rota) Want to feel in control of your career? You'll feel at home here. Our benefits include: Annual leave increasing up to 30 days with length of service Free DBS Exclusive discounts and cashback via Reward Gateway and opportunity to buy a Blue Light Card Fully paid induction programme and further training ILM courses and Apprenticeship Programmes All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship. What you'll do: Customer Quality, Safeguarding and Safety Be the CQC registered manager across services within the cluster Promote a person-centred culture and one of co-production Ensure that Services are striving for continuous improvement Lead on improvement action plans following quality audits and inspections and ensure improvement plans are prepared, monitored, complied with and improvements embedded Effective management of any safeguarding incidents and appropriate escalation of any emerging risks Work efficiently on HR issues and address in a prompt manner Work in partnership with all stakeholders, promoting a positive working relationship. Promote safe, consistent and predictable environments, in line with the Capable Environments framework This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead About you: Proven experience of managing more than one service across a geographical area. The ability to quickly identify key areas of improvement required and to be able to effectively plan and implement the changes required Previous experience of working with management contracts and agreements Previous experience of delivering regulatory compliance Excellent prioritisation and organisational skills Essential: Educated to degree level or equivalent Experience of managing contracts and resources and delivering to budget and performance targets Experience of delivering to housing management performance targets Desirable: Other relevant professional memberships and/or specialist qualifications Positive Behaviour Support Qualification or the willingness to complete this within 12 months of appointment Experience of transforming care / Hospital to home agenda If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role. We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
Apr 15, 2026
Full time
Registered Manager We're looking for a kind, compassionate and resilient Registered Manager to join our Learning Disabilities Social Care Service in Newham. £44,000.00 per annum, working 40 hours per week. ( Some weekend and out of hours work may be required at times, as well as covering the organisational on call rota) Want to feel in control of your career? You'll feel at home here. Our benefits include: Annual leave increasing up to 30 days with length of service Free DBS Exclusive discounts and cashback via Reward Gateway and opportunity to buy a Blue Light Card Fully paid induction programme and further training ILM courses and Apprenticeship Programmes All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship. What you'll do: Customer Quality, Safeguarding and Safety Be the CQC registered manager across services within the cluster Promote a person-centred culture and one of co-production Ensure that Services are striving for continuous improvement Lead on improvement action plans following quality audits and inspections and ensure improvement plans are prepared, monitored, complied with and improvements embedded Effective management of any safeguarding incidents and appropriate escalation of any emerging risks Work efficiently on HR issues and address in a prompt manner Work in partnership with all stakeholders, promoting a positive working relationship. Promote safe, consistent and predictable environments, in line with the Capable Environments framework This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead About you: Proven experience of managing more than one service across a geographical area. The ability to quickly identify key areas of improvement required and to be able to effectively plan and implement the changes required Previous experience of working with management contracts and agreements Previous experience of delivering regulatory compliance Excellent prioritisation and organisational skills Essential: Educated to degree level or equivalent Experience of managing contracts and resources and delivering to budget and performance targets Experience of delivering to housing management performance targets Desirable: Other relevant professional memberships and/or specialist qualifications Positive Behaviour Support Qualification or the willingness to complete this within 12 months of appointment Experience of transforming care / Hospital to home agenda If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role. We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
Company Description About the Company: About M3: A Japanese global leader in the provision of ground-breaking and innovative technological and research solutions to the healthcare industry. The M3 Group operates in the US, Asia, and Europe with over 5.8 million physician members globally via its physician websites which include research. Doctors.net.uk, medigate.net, and medlive.cn. M3 Inc. is a publicly traded company on the Tokyo Stock Exchange (jp:2413, NIKKEI 225) with subsidiaries in major markets including the US, UK, Japan, South Korea, and China, and in 2020 was ranked in Forbes' Global 2000 list. The M3 Group provides services to healthcare and the life science industry. In addition to market research, these services include medical education, ethical drug promotion, clinical development, job recruitment, and clinic appointment services. M3 has offices in Japan, UK, France, Germany, Brazil, Sweden, China, USA, and South Korea, as well as India. Job Description The Head of Client Services will be responsible for standardising project delivery to optimise client satisfaction, project level gross profit, employee retention, and revenue delivery for a significant portion of our UK division. The candidate will directly manage/coach/mentor the staff and will develop and promote new policies for the operational team. This is the ideal role for someone who has experience in managing a team focused on healthcare fieldwork, market research and recruitment. Essential Duties and Responsibilities Manage, mentor, appraise and develop allocated staff, ensuring they are working effectively and managing projects to success Build strong client relationships and develop and oversee client service improvement plans, ensuring their successful execution and providing a consistent and solution-oriented approach across each touch point of the client journey Responsible for optimising client satisfaction in each step of the project lifecycle Provide support from a compliance standpoint to operational team. Ensuring adverse events report trainings are completed, ISO, GDPR and other compliance guidelines are followed Partner with the Engineering department to further improve our project management systems and create improved efficiencies Create a strong culture of excellence which aligns with M3GR's core values and deliver strategic level initiatives Assist with the integration of future acquisitions to ensure best practices and servicing are continued through the transition period Provide excellent problem solving to our clients. Ensure a focus on preventing and resolving project issues Partner with Human Resources to identify, onboard and retain the best industry talent Ensure that the qualitative team is upskilled by regular trainings on communication, compliance, and project management skills. Putting client centricity at the center of delivery Ensure training and processes are well documented, and followed by staff Monitor and maintain capacity across team, to ensure workload is equitably distributed and manageable, identifying hiring needs and solutions to drive efficiencies and productivity Responsible for overseeing that the team meets stated KPIs for financial, panel and client satisfaction goals, provide regular reports on staff performance Work with M3GR department heads to ensure cross-department teams are working efficiently and effective in a collaborative setting Champion a culture of compliance throughout the organization to ensure everyone complies with external regulatory requirements and internal policies and procedures Work in business process analysis, design and optimization to enable delivery of exceptional performance, championing compliance by design and building compliance requirements into processes and technology development Support the operational integration of acquired businesses to ensure best practices and servicing are continued through the transition period Forge strong relationships with other divisions Ensure seamless collaboration with sales to create an industry leading client experience Work effectively with programming and fieldwork teams to accelerate timelines Qualifications Education and Training Required: Bachelor's degree or equivalency Minimum Experience: Minimum of 8 years of experience in Market Research Project Management/Operations Minimum of 3 years managing a staff of 3+ employees Must have experience in project management Knowledge, Skill, Ability: Extensive experience in an active Project Management role in the medical/healthcare market research field Thorough understanding of qualitative domestic and international market research projects Ability to lead a team made up of both junior and senior team members Self-motivated and able to (re)prioritize tasks throughout the workday Exceptional time management, organizational skills, attention to detail and ability to multitask Well-developed analytical and creative problem-solving skills The ability to work autonomously and in a team environment to successfully meet study specific and departmental objectives Exceptional written and verbal communication skills Very strong Microsoft Office skills including Excel, Outlook and Word, and be a quick learner of new technologies/software This candidate is expected to demonstrate enthusiasm and pride in constantly improving the quality of M3's services. Serving as an internal advocate to monitor and ensure compliance with M3's ISO quality management system. The candidate must adhere to all processes and relevant guidelines. Additional Information Benefits 25 days annual leave Participation in an annual bonus scheme linked to the profitability of the business Pension 4%/4% employee/employer contributions of qualifying earnings Company's medical cash plan. As part of the cash plan you have access to subsidised gym membership and a staff discount scheme Cycle scheme
Apr 15, 2026
Full time
Company Description About the Company: About M3: A Japanese global leader in the provision of ground-breaking and innovative technological and research solutions to the healthcare industry. The M3 Group operates in the US, Asia, and Europe with over 5.8 million physician members globally via its physician websites which include research. Doctors.net.uk, medigate.net, and medlive.cn. M3 Inc. is a publicly traded company on the Tokyo Stock Exchange (jp:2413, NIKKEI 225) with subsidiaries in major markets including the US, UK, Japan, South Korea, and China, and in 2020 was ranked in Forbes' Global 2000 list. The M3 Group provides services to healthcare and the life science industry. In addition to market research, these services include medical education, ethical drug promotion, clinical development, job recruitment, and clinic appointment services. M3 has offices in Japan, UK, France, Germany, Brazil, Sweden, China, USA, and South Korea, as well as India. Job Description The Head of Client Services will be responsible for standardising project delivery to optimise client satisfaction, project level gross profit, employee retention, and revenue delivery for a significant portion of our UK division. The candidate will directly manage/coach/mentor the staff and will develop and promote new policies for the operational team. This is the ideal role for someone who has experience in managing a team focused on healthcare fieldwork, market research and recruitment. Essential Duties and Responsibilities Manage, mentor, appraise and develop allocated staff, ensuring they are working effectively and managing projects to success Build strong client relationships and develop and oversee client service improvement plans, ensuring their successful execution and providing a consistent and solution-oriented approach across each touch point of the client journey Responsible for optimising client satisfaction in each step of the project lifecycle Provide support from a compliance standpoint to operational team. Ensuring adverse events report trainings are completed, ISO, GDPR and other compliance guidelines are followed Partner with the Engineering department to further improve our project management systems and create improved efficiencies Create a strong culture of excellence which aligns with M3GR's core values and deliver strategic level initiatives Assist with the integration of future acquisitions to ensure best practices and servicing are continued through the transition period Provide excellent problem solving to our clients. Ensure a focus on preventing and resolving project issues Partner with Human Resources to identify, onboard and retain the best industry talent Ensure that the qualitative team is upskilled by regular trainings on communication, compliance, and project management skills. Putting client centricity at the center of delivery Ensure training and processes are well documented, and followed by staff Monitor and maintain capacity across team, to ensure workload is equitably distributed and manageable, identifying hiring needs and solutions to drive efficiencies and productivity Responsible for overseeing that the team meets stated KPIs for financial, panel and client satisfaction goals, provide regular reports on staff performance Work with M3GR department heads to ensure cross-department teams are working efficiently and effective in a collaborative setting Champion a culture of compliance throughout the organization to ensure everyone complies with external regulatory requirements and internal policies and procedures Work in business process analysis, design and optimization to enable delivery of exceptional performance, championing compliance by design and building compliance requirements into processes and technology development Support the operational integration of acquired businesses to ensure best practices and servicing are continued through the transition period Forge strong relationships with other divisions Ensure seamless collaboration with sales to create an industry leading client experience Work effectively with programming and fieldwork teams to accelerate timelines Qualifications Education and Training Required: Bachelor's degree or equivalency Minimum Experience: Minimum of 8 years of experience in Market Research Project Management/Operations Minimum of 3 years managing a staff of 3+ employees Must have experience in project management Knowledge, Skill, Ability: Extensive experience in an active Project Management role in the medical/healthcare market research field Thorough understanding of qualitative domestic and international market research projects Ability to lead a team made up of both junior and senior team members Self-motivated and able to (re)prioritize tasks throughout the workday Exceptional time management, organizational skills, attention to detail and ability to multitask Well-developed analytical and creative problem-solving skills The ability to work autonomously and in a team environment to successfully meet study specific and departmental objectives Exceptional written and verbal communication skills Very strong Microsoft Office skills including Excel, Outlook and Word, and be a quick learner of new technologies/software This candidate is expected to demonstrate enthusiasm and pride in constantly improving the quality of M3's services. Serving as an internal advocate to monitor and ensure compliance with M3's ISO quality management system. The candidate must adhere to all processes and relevant guidelines. Additional Information Benefits 25 days annual leave Participation in an annual bonus scheme linked to the profitability of the business Pension 4%/4% employee/employer contributions of qualifying earnings Company's medical cash plan. As part of the cash plan you have access to subsidised gym membership and a staff discount scheme Cycle scheme
