20 jobs found

Housing First Engagement Worker Contract- Fixed term until 31st December 2027 Salary- £32,585 per annum pro rata for part time Hours Part time 31.25 per week Location- Newcastle/South Tyneside Closing date: Monday 4th May 2026 at 11.30pm Do you have a good level of knowledge and experience of supporting people with multiple disadvantage in a housing setting? Then join Shelter as a Housing First Engagement Worker and you could soon be making a real difference to people affected by the housing emergency. About the role As an Engagement Worker, you will be pivotal in delivering Shelter s purpose to defend the right to a safe home by enabling those we assist to enforce their housing rights. You will be a key member of the Housing First team in South Tyneside, delivering intensive support to a small number of individuals with multiple disadvantage, to move from homelessness to sustaining a tenancy. You will need to form links with partner organisations and agencies and your role will be fundamental in supporting someone on their journey through Housing First, supporting up to seven clients at any one time. About you You will need experience of support work, a proven ability to listen to, engage and work with individuals and communicate effectively with a variety of stakeholders, especially substance misuse services, health and probation and people with lived experience of homelessness. You will have an awareness of working in a trauma informed, strengths based approach to help people with multiple disadvantage, as well as having experience of writing and implementing person centred support plans and writing detailed case-notes. Also, you have flexible time management skills and are comfortable collaborating with people from other teams and organisations. Benefits We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme. About the team Shelter North East has been based in Newcastle, covering advice across 12 Local Authorities, for over 25 years and is made up of teams delivering housing advice and support, administration, legal casework and DIY Skills. We also have colleagues covering Community Fundraising and Organising, Client Involvement and Business Development. One of our main focuses is systemic change, which we achieve through offering direct advice to clients, as well as training to partners and volunteers to build capacity across the housing sector. We aim to positively influence procedural and policy changes that will improve the experience and outcomes for all those with housing needs in the North East. About Shelter Home is a human right. It s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency. We exist to defend the right to a safe home. Because home is everything. We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve. Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist. Safeguarding Statement Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies. If you would like to discuss the role please contact Sarah Hilditch, Team Leader by email - see job ad How to apply Please click Apply for Job below. You are required to submit a CV and a supporting statement. The supporting statement should include your responses to the points in the About You section of the job description of no more than 350 words each. Please provide specific examples following the STAR format and ensure you demonstrate how you address the behaviours below throughout your responses: We learn from our experiences and are open to risk We work together to achieve a shared purpose Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Role: Housing Litigation Solicitor / Director - City of London 3years+ PQE Salary £75,000+ p.a. , DOE Leading law firm looking to recruit dedicated and experienced Housing Solicitor Director for highly sought permanent position. Gemini Recruitment are currently partnering with a large and established law firm. Our client serves corporate entities and private individuals in over 25 practice areas from offices throughout London and across England and Wales. Our client's accomplishments are acknowledged and recommended in The Legal 500 and Chambers and Partners, as a top tier firm. Our client holds the Investors in People Gold Accreditation Quality Standard Mark and is LEXCEL, Cyber Essentials Plus and ISO accredited and regulated by the Solicitors Regulation Authority. Housing Department Background: Our client's Housing team, ranked by The Legal 500 directory for its services across England and Wales, provides assistance to both landlords and tenants on all housing issues. Their practitioners are highly experienced in finding solutions to housing disputes and aim to address the issues quickly and effectively. Our client offers lawyer supported dispute resolution or alternative dispute resolution (ADR) as a means to resolve housing disrepair matters. Their department also regularly represents clients in the courts for unlawful eviction, possession proceedings and prepare applications for judicial review in cases of homelessness. Main Responsibilities of the Role: Report directly to and collaborating with the Board to ensure performance targets are met Responsible for all aspects of Housing work including providing technical expertise and guidance to other team members Significant experience in representing clients as Housing Court Duty Scheme over the last 2 years. Ability to manage and supervise Solicitors, Trainee Solicitors and Caseworkers to manage appropriate caseload types and complexities Assisting with delivery of appropriate training and development in the department Variety of duties including dealing with a range of Housing cases including Homelessness; Disrepair; Eviction; Possession; Property Ownership Disputes; Succession for Tenants; Housing adaptations; Social Housing; Neighbourhood Problems matters as well as undertaking your own advocacy Dealing with emergency cases and identifying and carrying out strategic litigation. Preparing and managing funding applications to the Legal Aid Agency Preparing draft documents including witness statements and processing evidence You will have a professional pro-active approach, strong client care skills and be interested in Business Development and Marketing to supplement the substantial work volumes brought in by the company. Key Skills Required: 3 Years+ PQE with proven experience of Housing and Litigation, including court representation essential Must have experience as Duty Advisor under Housing Possession Court Duty Scheme over the last 2 years Must meet the 2013 SQM Supervisor standard in Housing, or willing to work towards this Experience in welfare rights and community care issues Must have a clean, valid Practicing Certificate at the time of applying Strong management skills Committed team player with ability to approach team concerns fairly, foster culture of positive change and encourage cross referrals Previous proven supervisory experience and working to key performance indicators Professional with a pro-active approach; excellent client care skills and ability to deal with vulnerable client matters in a sensitive manner and resolve complicated practicalities involved in Housing issues Excellent networking and communication skills with the ability to successfully market the Company and generate new business Working knowledge of the publically funded Housing work including legal representation and legal help and have the ability to service privately funded cases Have extensive experience in dealing with all Housing related work Experience in own advocacy is an advantage Excellent IT Skills -familiar with Microsoft Office applications and document management skills Excellent IT Skills -familiar with Microsoft Office applications and able to use HR systems Experience within the legal sector is preferable Ability to manage social media activity to promote the Company On offer is an attractive salary package, a supportive team environment and real prospects for promotion. The Company supports hybrid working in line with its policy. Please note that a minimum of three days per week in the office is mandatory. About Gemini Recruitment and Equal opportunities: Gemini Recruitment is a leading recruitment agency specialising in legal recruitment. We provide a highly focused service specialising in placements for Solicitors, Legal Executives, Trainee Solicitors, Paralegals and Legal Support Staff. We have intimate knowledge of specific opportunities in the legal market across the UK. The company is committed to Equal Opportunities and embraces diversity and inclusivity of its staff and strives to ensure that their workforce reflects the diversity of the communities they serve. By applying to this vacancy you give Gemini Recruitment Services Limited permission to submit your CV to the hiring company and you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.

Role: Housing Litigation Solicitor / Director - Birmingham 3years+ PQE Salary £70,000+ p.a. , DOE Leading law firm looking to recruit dedicated and experienced Housing Solicitor Director for highly sought permanent position. Gemini Recruitment are currently partnering with a large and established law firm. Our client serves corporate entities and private individuals in over 25 practice areas from offices throughout London and across England and Wales. Our client's accomplishments are acknowledged and recommended in The Legal 500 and Chambers and Partners, as a top tier firm. Our client holds the Investors in People Gold Accreditation Quality Standard Mark and is LEXCEL, Cyber Essentials Plus and ISO accredited and regulated by the Solicitors Regulation Authority. Housing Department Background: Our client's Housing team, ranked by The Legal 500 directory for its services across England and Wales, provides assistance to both landlords and tenants on all housing issues. Their practitioners are highly experienced in finding solutions to housing disputes and aim to address the issues quickly and effectively. Our client offers lawyer supported dispute resolution or alternative dispute resolution (ADR) as a means to resolve housing disrepair matters. Their department also regularly represents clients in the courts for unlawful eviction, possession proceedings and prepare applications for judicial review in cases of homelessness. Main Responsibilities of the Role: Report directly to the Board and collaborate to ensure performance targets are achieved. Responsible for all aspects of Housing work including providing technical expertise and guidance to other team members Significant experience in representing clients as Housing Court Duty Scheme over the last 2 years. Ability to manage and supervise Solicitors, Trainee Solicitors and Caseworkers to manage appropriate caseload types and complexities Assisting with delivery of appropriate training and development in the department Variety of duties including dealing with a range of Housing cases including Homelessness; Disrepair; Eviction; Possession; Property Ownership Disputes; Succession for Tenants; Housing adaptations; Social Housing; Neighbourhood Problems matters as well as undertaking your own advocacy Dealing with emergency cases and identifying and carrying out strategic litigation. Preparing and managing funding applications to the Legal Aid Agency Preparing draft documents including witness statements and processing evidence You will have a professional pro-active approach, strong client care skills and be interested in Business Development and Marketing to supplement the substantial work volumes brought in by the company. Key Skills Required: 3 Years+ PQE with proven experience of Housing and Litigation, including court representation essential Must have experience as Duty Advisor under Housing Possession Court Duty Scheme over the last 2 years Must meet the 2013 SQM Supervisor standard in Housing, or willing to work towards this Experience in welfare rights and community care issues Must have a clean, valid Practicing Certificate at the time of applying Strong management skills Committed team player with ability to approach team concerns fairly, foster culture of positive change and encourage cross referrals Previous proven supervisory experience and working to key performance indicators Professional with a pro-active approach; excellent client care skills and ability to deal with vulnerable client matters in a sensitive manner and resolve complicated practicalities involved in Housing issues Excellent networking and communication skills with the ability to successfully market the Company and generate new business Working knowledge of the publically funded Housing work including legal representation and legal help and have the ability to service privately funded cases Have extensive experience in dealing with all Housing related work Experience in own advocacy is an advantage Excellent IT Skills -familiar with Microsoft Office applications and document management skills Excellent IT Skills -familiar with Microsoft Office applications and able to use HR systems Experience within the legal sector is preferable Ability to manage social media activity to promote the Company On offer is an attractive salary package, a supportive team environment and real prospects for promotion. The Company supports hybrid working in line with its policy. Please note that a minimum of three days per week in the office is mandatory. About Gemini Recruitment and Equal opportunities: Gemini Recruitment is a leading recruitment agency specialising in legal recruitment. We provide a highly focused service specialising in placements for Solicitors, Legal Executives, Trainee Solicitors, Paralegals and Legal Support Staff. We have intimate knowledge of specific opportunities in the legal market across the UK. The company is committed to Equal Opportunities and embraces diversity and inclusivity of its staff and strives to ensure that their workforce reflects the diversity of the communities they serve. By applying to this vacancy you give Gemini Recruitment Services Limited permission to submit your CV to the hiring company and you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.

Role: Public Law Solicitor - Birmingham A Legal500, Leading law firm looking to recruit dedicated and experienced Public Law Solicitor for highly sought permanent position. Gemini Recruitment are currently partnering with a large and established law firm. Our client serves corporate entities and private individuals in over 25 practice areas from offices throughout London and across England and Wales. Our client's accomplishments are acknowledged and recommended in The Legal 500 and Chambers and Partners, as a top tier firm. Our client holds the Investors in People Gold Accreditation Quality Standard Mark and is LEXCEL, Cyber Essentials Plus and ISO accredited and regulated by the Solicitors Regulation Authority. Public Law Department Background Our client's Public Law department has experience in all aspects of civil liberties and judicial review against the HMRC, local authority, NHS, planning Judicial Review including obtaining emergency orders and other interim relief to prevent breaches of human rights. Their department regularly follow up judicial reviews with actions for damages in both the County and High Courts and successfully pursue matters to the Court of Appeal and the Supreme Court. The quality of the department is repeatedly demonstrated by its high success rates, with award winning cases, many of which are recorded in the reported case journals, raising new and important issues, and creating legal precedents for the future. The Public Law Department is recognised as a leader in its field by Chambers and Partners and Legal 500 for its depth of experience in immigration and civil liberties challenges. As a well-established firm, our client is well known to the Legal Aid Agency (LAA), the Courts, and the Government Legal Department (GLD). Our client also collaborates with other firms on funding and case management issues, and has a close working relationship with a number of barristers' chambers with relevant expertise in public law. Our client carries out both publicly and privately funded work. Main Duties and Responsibilities Report directly to Department Director Responsible for all aspects of Public Law work including providing technical expertise and guidance to other team members Ability to manage and supervise Solicitors, Trainee Solicitors and Caseworkers to manage appropriate caseload types and complexities Assisting with delivery of appropriate training and development in the department Variety of duties including dealing with a range of Public Law work including: Unlawful detention; False imprisonment; Abuse by detention staff and removal escorts; Conditions in detention; Age assessments; Asylum support; Challenging non-appealable decisions; Challenging removal notices; NHS & Local Authority challenges; Policies, practices and decisions made by the Immigration and Asylum Tribunals (First-tier Tribunal / Upper Tribunal) ; Bail decisions The work may also include challenging non-immigration issues such as data protection, housing etc Preparing and managing funding applications to the Legal Aid Agency, Preparing draft documents including witness statements and processing evidence Preparing applications (incl drafting application forms, index of documents and letters of representations) Attending conferences and court You will have a professional pro-active approach, strong client care skills and be interested in Business Development and Marketing to supplement the substantial work volumes brought in by the company Key Skills Required Must have a clean, valid Practicing Certificate at the time of applying Law Society Immigration Accreditation Level 2 & Supervisor NOT necessary but desirable Strong management skills Committed team player with ability to approach team concerns fairly, foster culture of positive change and encourage cross referrals Previous proven Solicitor experience and working to key performance indicators Professional with a pro-active approach; excellent client care skills and ability to deal with client matters in a sensitive manner to deal with vulnerable clients and resolve complicated practicalities involved in Public Law issues Excellent networking and communication skills with the ability to successfully market the Company and generate new business Working knowledge of the Legal Aid Guidance for Public Law matters and have the ability to service privately funded cases Have extensive experience in dealing with all Public Law related work Experience in own advocacy is an advantage Excellent IT Skills -familiar with Microsoft Office applications and document management skills This list is not exhaustive and there may be other duties as reasonably required. On offer is an attractive salary package, a supportive team environment and real prospects for promotion. The Company will allow hybrid-working in accordance with the company policy. The company is committed to Equal Opportunities and embraces diversity and inclusivity of its staff and strives to ensure that their workforce reflects the diversity of the communities they serve. About Gemini Recruitment: Gemini Recruitment is a leading recruitment agency specialising in legal recruitment. We provide a highly focused service specialising in placements for Solicitors, Legal Executives, Trainee Solicitors, Paralegals and Legal Support Staff. We have intimate knowledge of specific opportunities in the legal market across the UK. By applying to this vacancy you give Gemini Recruitment Services Limited permission to submit your CV to the hiring company and you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.

Independent Domestic Violence Advocate - Male Victims Do you want to join a committed and inspiring team? Do you want to help make a real difference every day? Do you want to contribute to change & improve the quality of lives of male survivors of domestic abuse? If so then we are looking for a proactive and compassionate Independent Domestic Violence Advocate (IDVA) to join the Ashraya Project supporting Male Victims & Survivors. This role is hybrid, working from home and the office in London and also involves regular travel throughout the area. Position: 6662 Independent Domestic Violence Advocate - Male victims Location: Greater London Hours: Monday to Friday - Flexible dependent on service delivery and client need Contract: Fixed Term, until 31.03.27 Salary: Qualified: Total £32,383.00 per annum - (FTE £29,583.00 per annum plus £2,800.00 per annum London Weighting Allowance) Unqualified: Total £30,552.00 per annum - (FTE £27,752.00 per annum plus £2,800.00 per annum London Weighting Allowance) Closing Date: 30th April 2026. We reserve the right to close this vacancy early, if enough suitable applications are received. The Role As an Independent Domestic Violence Advocate you will ensure that male survivors' safety & housing needs are met. You will provide specialist support at the moment of crisis, providing advocacy & support to access safe accommodation ensuring the safety, security & dignity of service users & their children. Key Responsibilities: Ensure that male survivors' safety and housing needs are met by supporting survivors to access safe accommodation Provide a pro-active, high quality, frontline service to victims of domestic abuse through on-going risk assessment, individual safety planning, advocacy, emotional and practical support. Work within a multi-agency framework consisting of the MARAC and local partnership responses to domestic abuse to keep safety central to all services for victims of domestic abuse Promote the service and raising awareness of issues arising, minimising barriers and improving access to support About You Ideally, you will have knowledge about legal remedies for domestic abuse victims and have experience working with drug, alcohol, and mental health issues. An understanding benefits, housing, and homelessness would also be beneficial. You will need: Experience of providing support those affected by domestic abuse An understanding of the principles of risk assessment, safety planning and risk management for victims of domestic abuse and their children Knowledge of safeguarding issues, and the legal responsibilities surrounding these issues. A good understanding of Housing Law to be able to provide up to date advice and information on housing related needs Strong communication, negotiation and advisory skills, both written and verbal when interacting with a range of agencies and individuals. An understanding of commitment to equal opportunities and diversity issues in policy and practice. Strong crisis management skills and the ability to deal with stressful and difficult situations. We particularly welcome applicants who are male, as they are under-represented in the provision of support to domestic abuse victim survivors. If you are passionate about supporting victims of crime and have the necessary skills and experience, we encourage you to apply. In Return Benefits include: Flexible Working Options: Including hybrid working. Bonus: £500 bonus paid on successful completion of probationary period (pro-rata for part time roles) Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave. Birthday Leave: An extra day off for your birthday. Pension Plan: 5% employer contribution. Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments. Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts. Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance. Wellbeing Support: Employee assistance programme and wellbeing support. Inclusive Networks: Access to EDI networks and colleague cafes. Sustainable Travel: Cycle to work scheme and season ticket loans. Career Development: Ongoing training and support with opportunities for career progression. Practice Support: Clinical supervision and group reflective practice About the Organisation This independent charity provides a range of specialist services to people who have been affected by crime across England and Wales. Working towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System, everyone at the charity is driven by the Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. As part of the commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. The charity is also a Disability Confident Employer and provides a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role. If you have a disability, a learning difficulty such as dyslexia or a medical condition, which you believe may affect your performance during any aspect of the selection process, the team will be happy to make reasonable adjustments to enable you to perform at your best. You may have experience in areas such as Housing, Homelessness, Mental Health, Care, Outreach, Crisis, Family, Children, Housing Support Worker, Homelessness Support Worker, Mental Health Support Worker, Care Support Worker, Outreach Support Worker, Crisis Support Worker s, Family Support Worker, Children's Support Worker, IDVA, IDVSA, Abuse, Advocate, Advocacy. Please note this role is being advertised by NFP People on behalf of our client.

Ashberry Recruitment are currently looking for a temporary part time or full time Project Workers to work in Rochdale. As a Project Worker, you will be providing support to clients within the service. Some of your duties and responsibilities will be as follows: - Working as part of a small team - Carrying out client needs and risk assessment for all referrals - Supporting tenants through individual resettlement support plans - To ensure clients comply with their tenancy agreement - Supporting clients with welfare rights, budgeting, employment, education and training - Liaising with all relevant housing agencies to find suitable move on accommodation for tenants - Develop links with the local community - Ensure communication systems are accurately maintained and up-to-date - Maintenance of the Health and Safety incident and accident records - To be aware of and work within agreed organisation policies and procedures Requirements for the role: - Enhanced DBS Check - Must have a proven track record of providing information, advice and guidance to clients - Knowledge and understanding of basic IT suitable for an office environment - Knowledge of basic housing management tasks, i.e. rent collection, tenancy agreements and arrears management. Candidates must also be a driver and have use of their own vehicle with business insurance. (Mileage will be paid) Candidates available for an immediate start will be given priority. Temporary to permanent opportunity for the right candidates

Complaints and Information Manager Salary: 26 per hour Location: NW9 4EW- Hybrid, 2 days in the office per week Contract: Temporary for 9-12 months About the Role We are seeking an experienced Complaints and Information Manager to lead our central Complaints and Information Team and support the delivery of an excellent customer experience across our client's business and its subsidiaries. This senior role will shape how complaints, information rights requests, and members' enquiries are managed ensuring fairness, transparency, compliance, and continuous learning across the organisation. If you are a confident leader with strong technical knowledge and a passion for improving services, we would welcome your application. Key Responsibilities Lead Complaints and Members' Enquiries Oversee the end-to-end management of complaints and members' enquiries. Coach and support complaint handlers to ensure high-quality responses. Act as the senior escalation point for complex enquiries. Build productive relationships with councillors, MPs, and their caseworkers. Ensure investigations are timely, thorough, and compliant. Manage Information Rights Lead the handling of Freedom of Information (FOI), Environmental Information Regulations (EIR), and Data Subject Access Requests (DSAR). Ensure full compliance with legislation such as FOIA 2000, UK GDPR, and the Data Protection Act 2018. Provide advice and guidance to colleagues on information rights obligations. Support the Data Protection Officer in promoting good data-handling practices. Drive Service Quality and Organisational Learning Analyse complaint, enquiry, and information rights data to identify trends and areas for improvement. Produce clear, insightful performance reports for senior leaders, boards, the Council, and other stakeholders. Contribute to a positive learning culture by identifying root causes and supporting service improvements. Develop policies, procedures, training, and quality assurance processes. Leadership and Collaboration Manage and motivate a high-performing team of two. Work collaboratively with senior managers across the organisation, including housing and social care services. Influence decision-makers to resolve issues promptly and embed organisational learning. Lead engagement with external bodies such as the Housing Ombudsman and Local Government Ombudsman. Person Specification Experience Managing a complex or high-volume complaints service. Overseeing information rights processes. Preparing high-quality written reports for senior audiences. Delivering training, coaching, and influencing colleagues at all levels. Building effective relationships with senior managers, councillors, and MPs. Interpreting and applying relevant legislation. Skills and Knowledge Strong knowledge of FOIA 2000, EIR 2004, UK GDPR, and the Data Protection Act 2018. Excellent written and verbal communication skills. Strong analytical and problem-solving abilities. Highly organised, proactive, and able to manage competing priorities. Strong IT skills and familiarity with case management systems. Professional, empathetic, and solutions-focused approach. Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment. Tate is acting as an Employment Business in relation to this vacancy. Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

Housing Support Worker / Resettlement Officer An exciting opportunity for a Resettlement Worker with experience in homelessness, housing support and tenancy sustainment to support vulnerable individuals into stable accommodation and independent living. If you've also worked in the following roles, we'd also like to hear from you: Housing Support Worker, Homelessness Officer, Tenancy Sustainment Officer, Outreach Support Worker, Supported Housing Officer, Resettlement Officer, Homelessness Support Worker, Tenancy Sustainment Officer, Housing Officer, Housing Support Officer, Resettlement & Tenancy Sustainment Worker This role is known internally as a Resettlement Worker SALARY: £27,752 per annum + Benefits LOCATION: Birkenhead, Wirral, North West England - with some travel between various projects and locations JOB TYPE: Full-Time, Contract (until end March 2027) WORKING HOURS: 35 Hours per Week, Monday to Friday, 9am - 5pm JOB OVERVIEW We have a fantastic new job opportunity for a Housing Support Worker / Resettlement Officer with experience in housing support, homelessness services, tenancy sustainment and working with individuals with complex needs. As a Housing Support Worker / Resettlement Officer you will support residents in supported accommodation to move into suitable, sustainable tenancies, working closely with internal teams and external agencies. The Resettlement Worker plays a key role in enabling individuals to achieve independence and long-term housing stability. Working across multiple sites, the Housing Support Worker / Resettlement Officer will also engage with private landlords, support access to housing options, and contribute to outreach and in-reach services. This includes supporting individuals within emergency accommodation and hostels to transition into private rented tenancies. You will build strong partnerships, promote tenancy readiness, and act as a single point of contact for landlords to support successful tenancy outcomes. APPLY TODAY Ready to make your next career move? Apply Now for our Recruitment Team to review. DUTIES Your duties as the Housing Support Worker / Resettlement Officer include: Resident Support Planning: Supporting individuals to prepare for independent living and sustainable tenancies Tenancy Sustainment: Assisting residents to secure and maintain appropriate housing in the private rented sector Landlord Engagement: Developing relationships with private landlords and acting as a key contact for tenancy support Multi-Agency Working: Collaborating with housing teams, support services and external partners Outreach Support: Providing in-reach and outreach services to individuals in emergency and hostel accommodation Housing Advice: Offering guidance on housing options, tenancy rights and welfare benefits Progress Monitoring: Tracking outcomes and supporting residents to achieve personal goals Crisis Intervention: Responding to tenancy issues and preventing homelessness where possible Record Keeping: Maintaining accurate case records and documentation General Support Duties: Assisting with occasional reception or administrative responsibilities CANDIDATE REQUIREMENTS Previous experience working with individuals experiencing homelessness or complex needs such as mental health, addiction or offending Knowledge of housing legislation, tenancy rights and welfare benefits Strong communication skills, both written and verbal Ability to manage workload effectively and prioritise multiple tasks Experience building relationships with stakeholders, landlords and support agencies Empathetic, non-judgemental and person-centred approach Proactive and motivated with a focus on achieving positive outcomes Ability to work independently and as part of a team Good organisational and problem-solving skills BENEFITS 28 days' annual leave including Bank Holidays Contributory pension Health Plan This role requires a DBS check HOW TO APPLY To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV's of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-C14588 Full-Time, Permanent Social Care Jobs, Careers and Vacancies. Find a new job and work in Birkenhead, Wirral, North West England. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. awd online

Ashberry Recruitment are currently looking for a temporary Housing Support Worker. As a Housing Support Worker, you will be providing support to clients in the community. Some of your duties and responsibilities will be as follows: - Working as part of a small team - Carrying out client needs and risk assessment for all referrals - Supporting tenants through individual resettlement support plans - To ensure clients comply with their tenancy agreement - Supporting clients with welfare rights, budgeting, employment, education and training - Liaising with all relevant housing agencies to find suitable move on accommodation for tenants - Develop links with the local community - Ensure communication systems are accurately maintained and up-to-date - Maintenance of the Health and Safety incident and accident records - To be aware of and work within agreed organisation policies and procedures Requirements for the role: - Enhanced DBS Check - Must have a proven track record of providing information, advice and guidance to clients - Knowledge and understanding of basic IT suitable for an office environment - Knowledge of basic housing management tasks, i.e. rent collection, tenancy agreements and arrears management. Candidates must also be a driver and have use of their own vehicle with business insurance. (Mileage will be paid) Candidates available for an immediate start will be given priority. Temporary to permanent opportunity for the right candidates

Marks Consulting Partners are currently looking for a Tenancy & Housing Officer to work with one of our Housing Association clients in London. What the Job Will Be Doing Delivering a front-line housing management service across a supported living portfolio, ensuring high standards of tenancy and property management Supporting tenants with learning disabilities and autism to sustain their tenancies and live independently Managing tenancy and leasehold responsibilities, including tenancy sign-ups, verification checks and ongoing tenancy support Carrying out regular property inspections and ensuring properties are maintained to a safe and high standard Responding to tenancy issues including anti-social behaviour, complaints and safeguarding concerns Providing advice on housing options, rights and welfare benefits to support sustainable housing outcomes Working closely with social workers, families, landlords and support providers to ensure effective housing solutions Monitoring performance targets including voids, arrears and service standards Ensuring repairs and maintenance issues are reported and resolved within agreed timescales Maintaining accurate records and reporting across housing systems Building strong relationships with internal and external stakeholders to support service delivery and continuous improvement What You Will Need Experience working within a housing officer, tenancy management or supported housing role Experience supporting vulnerable individuals, ideally those with learning disabilities or autism Good knowledge of housing options, tenancy management and relevant legislation Strong understanding of safeguarding and risk management Excellent communication and interpersonal skills Ability to manage a varied caseload and work independently Strong organisational skills with the ability to prioritise workloads effectively Experience working with multi-agency partners and stakeholders Full UK driving licence and access to a vehicle

Domestic Abuse Support Worker Location: Brighton Salary : £26,994.24 per annum Vacancy Type: Permanent, Full Time (40 hours per week) The Women's Refuge is a safe haven for women and their children, fleeing domestic abuse. As a Domestic Abuse Support Worker , you'll manage a caseload of customers who have complex needs, through their journey with the organisation's supported housing service, ensuring a strengths based, trauma informed approach that enables them to realise their potential. You'll work closely with key partners, delivering quality, outcome focused coaching support sessions in one-to-one and group settings, providing both emotional and practical support. This will include sessions on keeping safe, healthy relationships, substance use, mental health and wellbeing, finance and budget management, and employment skills. You'll ensure that their customers are supported to stay safe and are aware of their rights to legal protection for themselves whilst identifying and signposting customers to any other services that they may benefit from that is available from partner agencies. The ideal candidate will: Have proven experience of working with people who have multiple complex needs and/or domestic abuse. Have experience of completing CAADA DASH risk assessments and carrying out robust safety planning. Have an understanding of the practical, emotional, economic and social issues of those experiencing domestic abuse, particularly those who have complex needs. Have proven complex case management experience, with a clear focus on outcomes for customers and their wider community. Have the ability to record concise, accurate case notes and support paperwork. Be able to demonstrate partnership working with specialist agencies such as mental health teams, offending services or other relevant services. Have knowledge of housing and benefits advice. Have experience of using a housing management system or other similar software. Have exceptional communication skills. Female applicants only under an exemption from the Equality Act 2010 - Section 9 - Part 1 (A) as a genuine occupational requirement Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document. Discover the organisation: The organisation is a leading housing provider. They manage around 40,000 homes, serving 93,000 customers across their portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Their mission is to provide quality homes and services for people whose needs are not met by the open market. They're looking for like-minded people to join their team of over 900 talented colleagues who embody their values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people's lives. They are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows them to record and report on disability, mental health and wellbeing in the workplace to better support their colleagues. They have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. They are committed to being a Menopause Friendly employer and working towards accreditation their Menopause Friendly accreditation. They reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for the organisation, please click apply

Housing Support Worker Contract: Casual - ADHOC Shifts Location: Whitley Bay Hours: Various Rate: £12.60paye HA - £14.12 HP Ashberry Recruitment are currently looking for Casual Housing Support Workers to work in the Whitley Bay area, on an ongoing basis. As a Housing Support Worker, you will be providing resettlement support to clients within a hostel environment. Some of your duties and responsibilities will be as follows: - Carrying out client needs and risk assessment for all referrals - Supporting tenants through individual resettlement support plans - To ensure clients comply with their tenancy agreement - Supporting clients with welfare rights, budgeting, employment, education and training - Develop links with the local community - Ensure communication systems are accurately maintained and up-to-date - Maintenance of the Health and Safety incident and accident records - To be aware of and work within agreed organisation policies and procedures Requirements for the role: Experience of working in supported housing essential Experience working with the following client groups - Domestic Violence and Mental Health Enhanced DBS Check Must have a proven track record of providing information, advice and guidance to clients Knowledge and understanding of basic IT suitable for an office environment Knowledge of basic housing management tasks, i.e. rent collection, tenancy agreements and arrears management

Domestic Abuse Support Worker Location: Brighton & Hove Refuge Salary: £26,994.24 per annum Vacancy Type: Permanent, Full Time (40 hours per week) Brighton Women s Refuge is a safe haven for women and their children, fleeing domestic abuse. As a Domestic Abuse Support Worker, you ll manage a caseload of customers who have complex needs, through their journey with Stonewater s supported housing service, ensuring a strengths based, trauma informed approach that enables them to realise their potential. You ll work closely with key partners, delivering quality, outcome focused coaching support sessions in one-to-one and group settings, providing both emotional and practical support. This will include sessions on keeping safe, healthy relationships, substance use, mental health and wellbeing, finance and budget management, and employment skills. You ll ensure that our customers are supported to stay safe and are aware of their rights to legal protection for themselves whilst identifying and signposting customers to any other services that they may benefit from that is available from partner agencies. The ideal candidate will: Have proven experience of working with people who have multiple complex needs and/or domestic abuse. Have experience of completing CAADA DASH risk assessments and carrying out robust safety planning. Have an understanding of the practical, emotional, economic and social issues of those experiencing domestic abuse, particularly those who have complex needs. Have proven complex case management experience, with a clear focus on outcomes for customers and their wider community. Have the ability to record concise, accurate case notes and support paperwork. Be able to demonstrate partnership working with specialist agencies such as mental health teams, offending services or other relevant services. Have knowledge of housing and benefits advice. Have experience of using a housing management system or other similar software. Have exceptional communication skills. Female applicants only under an exemption from the Equality Act 2010 - Section 9 - Part 1 (A) as a genuine occupational requirement Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document. Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people s lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.

Ashberry Recruitment are currently looking for several Supporting Housing Officers to work in the south yorkshire area. You will be working on an Adhoc basis (As and when) , with the opportunity to discuss any contract positions available, as and when they arise. As a Housing Support worker, you will be providing resettlement support to clients within the sheltered housing project and dispersed tenancies. Some of your duties and responsibilities will be as follows: Supporting vulnerable young people or adults with the following needs: Drug and Alcohol Misuse, Sexual Exploitation, Domestic Violence, Mental Health and homelessness. Working as part of a small team Carrying out client needs and risk assessment for all referrals Supporting tenants through individual resettlement support plans Working in a number of different Hostel environments To ensure clients comply with their tenancy agreement Supporting clients with welfare rights, budgeting, employment, education, and training Liaising with all relevant housing agencies to find suitable move on accommodation for tenants Develop links with the local community Ensure communication systems are accurately maintained and up to date Maintenance of the Health and Safety incident and accident records To be aware of and work within agreed organisation policies and procedures Requirements for the role: Enhanced DBS Check (A check will need to be carried out if no current DBS is in place) Full UK Driving Licence and Car (Ideally but not essential) Hours This can vary from part-time to full-time hours, on a Adhoc/casual basis. Opportunity to be pick up a variety of shifts that suit your availability Opportunity to discuss contract positions

Locum Children's Social Worker - 16+ Children & Families TeamSwansea CouncilSwansea Council are seeking an experienced Children's Social Worker to join the 16+ Team on a locum basis. This is an exciting opportunity to support young people as they transition to independence, ensuring they are safeguarded, supported and empowered to achieve their potential.As an experienced social worker in the 16+ Team you will: Work with children and young people (aged 16+) to assess needs, provide support and develop care and pathway plans. Support care leavers in making positive life choices and accessing housing, education, employment and health services. Carry out statutory assessments, risk assessments and reviews in line with legislation and Swansea Council's policies. Work in partnership with Personal Advisors, Youth Homelessness Services and other multi-agency professionals. Promote independence, resilience, and safeguarding whilst respecting young people's rights and individuality. Swansea are looking for social workers who can bring commitment, compassion and professional expertise to the role. You must have: A recognised social work qualification and current Social Care Wales registration. Experience working with children, young people and families - ideally including adolescents and/or care leavers. A sound knowledge of child protection, safeguarding and relevant legislation. Strong assessment, planning and report-writing skills. The ability to work independently, manage risk and build positive relationships with young people. Why Join Swansea Council? Competitive hourly pay: £30.50 - £38.43 Flexible locum contract with potential for extension. Supportive team environment with regular supervision. Opportunity to make a real difference to the lives of care leavers in Swansea. Please give me a ring on or send me an email to .uk to discuss this vacancy in more detail. I look forward to hearing from you!

Kineara has a new vacancy for an experienced Housing support worker to join our small and dedicated team for our new School Housing Advice project. About the project The School Housing Advice Support Project builds on the success of a pilot program and aims to provide tailored housing advice and support to families, particularly those living in temporary accommodation (TA). The project started in January 2025 and is currently being delivered at three primary schools in the borough of Southwark. The initiative offers practical housing advice, casework, workshops, and legal support through a collaborative partnership between Kineara and Southwark Law Centre. It also addresses challenges such as poor housing conditions, legal proceedings, and impacts on families' health and wellbeing. About the role We are looking for an experienced, motivated and compassionate support worker to deliver housing advice and practical support to parents from four Primary Schools in Southwark. This role involves conducting housing surgeries, providing follow-up casework, and running workshops to empower clients with the knowledge and skills to address their housing-related issues. The successful candidate will work closely with clients to identify their needs and offer tailored solutions to help them achieve sustainable housing outcomes. The role will be based mostly in Southwark, and you will be working in partnership with schools, community organisations and the council to coordinate tailored support for each client to avoid eviction and sustain tenancies, address suitability of the property, mediating with landlords where necessary and providing advice for onward housing when needed. The objectives of these programmes are to avoid evictions, sustain tenancies or move to a better suited property, improve wellbeing and awareness of tenancy rights and housing polices. About you You will have experience of working with families and individuals with complex needs, as well as some experience of providing housing support. You will be an enthusiastic person who has empathy, patience, and a non-judgmental approach to working with clients and who thrives when working independently with a passion to support change. You will have excellent interpersonal skills. Have good knowledge of housing policies and tenants' rights, experience of delivering holistic support. You will be a solution-minded thinker, have a good understanding of strength-based approaches and be able work committing to promoting equality, diversity, and inclusion in all aspects of work. Be able to work as part of a team and independently, the roles require you to think creatively and use the resources around you effectively. About Kineara Kineara is a unique community interest company and Charity that supports people in poverty across London who facing barriers to housing, employment and education. We break down barriers, provide holistic support for families, vulnerable adults, and school pupils, and deliver intensive one-to-one interventions to those in need of extra help through challenging times. We use holistic, trauma-informed methods, partnership working and a flexible, non-judgemental approach that puts the needs of those we work with first.

Support Worker - Supported Living / Mental Health - £26.9k to £28.8k + allowances + excellent benefits - SE London / Catford This is an opportunity for an experienced Support Worker to join a not-for-profit organisation that provides supported living and supported housing services for vulnerable individuals who have experienced social exclusion, disadvantages or homelessness but have retained the capacity to make independent choices. They work proactively with their partners to support their residents through their journey to independence and social inclusion. The Support Worker will take a person-centred approach and work within a high or medium support service, housing vulnerable adults with enduring mental health and challenging behaviours. The post holder will empower the residents and support them on their journey to independent living, whilst along the way help to make each day of their lives as fulfilling and meaningful as possible. SALARY ETC: £26.9k, reviewed to £28.8k after probation period. Sleep-in allowance when on sleep in shift, of £70 Excellent benefits package that includes; enhanced holidays, healthcare plan and wellness, learning and development, retail discounts, additional leave, events etc. Permanent, full-time role, 37.5 hours/week Various shifts on a rota basis, including day, evening and occasional weekend and sleep-in shifts (allowance paid for sleep-in shifts) South East London / Catford REQUIREMENTS: At least 2 years' experience as a Support Worker within mental health services/supported living services. Experience of providing high dependency support. Experience of working with 10 to 15 clients/caseloads at a time. Must be living in UK, with full rights to work in the UK (No Sponsorship available). Undergraduate degree or vocational qualification in health and social care. Good knowledge of mental health-related illnesses & awareness/experience of supported living. To be aware of the needs of service users of a supported living environment. Great administration and organisation skills. Excellent communication and interpersonal skills in order to communicate appropriately with people at all levels. Self-motivated and able to use own initiative to find solutions. Warm and friendly demeanour with a positive and open-minded attitude. DUTIES TO INCLUDE: Commit to a 24hr premises rota to ensure safety and security of tenants and ensure that unauthorised persons are not permitted into the premises. To be responsible for a caseload of clients and for completing personalised needs and safety assessments, creating person centred support plans and identifying SMART goals with the active involvement of tenants and where possible their relatives and other professionals involved in their support provision. Review needs assessments, risk assessments and support plans regularly. Whilst liaising with Revenues & Benefit Officer, support tenants with welfare benefits and housing options. Manage daily interactions and tenant queries in a way which provides reassurance and understanding. Assist in the reception of tenants, relatives and visitors to the Accommodation and maintain excellent hospitality. Perform routine health, safety, security and surveillance checks to monitor tenant wellbeing. To handle incidents in a calm and professional manner and to fully record and report all occurrences. Ensure tenants are aware of all appointments and accompanied to such appointments if needed. Attend supervision sessions and training and review, external partner agencies. Supporting tenants with social inclusion, and empowering them to be involved in education and employment. To support in clearing and re-furnishing vacancy rooms in preparation for re-letting. To support clients to clean and tidy their rooms where this is an identified area of support.

Job Title: Supported Housing Worker Salary: 25,235 per year Hours: 37.5 hours per week Contract Type: Permanent Location: Bristol Additional Requirements: Willingness to participate in an out-of-hours on-call rota Valid driver's license and access to own vehicle - business insurance required for roles involving travel The Role Are you passionate about supporting people to build brighter futures? As a Supported Housing Worker, you'll play a key role in helping clients maintain safe accommodation and make positive life changes. You'll manage referrals, assess needs, and provide tailored support to individuals across Bristol and South Gloucestershire. This includes helping clients navigate benefit claims, budgeting, and maintaining their accommodation to high health and safety standards. Collaboration is at the heart of this role-you'll build strong relationships with partner agencies and work closely with volunteers to create multi-agency support plans that truly make a difference. You'll also be responsible for keeping accurate records of client interactions and may support reporting to funders and partners. The role involves regular travel to supported housing properties and community meetings, so flexibility and a proactive approach are essential. In return, you'll be part of a supportive team environment, with regular one-to-one supervision and access to group support. If you're ready to take on a varied and rewarding role that combines practical support with meaningful impact, we'd love to hear from you. Key Responsibilities Progress and track referrals made into the service Carry out needs and risk assessments for clients Provide advice and information to deliver an enabling service Ensure all new clients understand their rights and responsibilities Maintain accurate, clear, and up-to-date client records Please note: This job description is not exhaustive and may include other duties in line with the role. What We're Looking For Experience working with people who may have complex needs and/or challenging behaviours Valid driver's license and access to own vehicle - business insurance required for roles involving travel

Support Worker Contract: Permanent (Full Time and Part Time Considered) or Casual (Bank) Location: Chapel Street, Brierley Hill, DY5 2DW Hourly Pay: £12.62 per hour Overview: Are you someone who loves to make a difference to the lives of others and would love to join a values based organisation? If so, then we would love to hear from you! We are currently recruiting for Support Workers to support the provision of our service at our Chapel Street scheme where we support adults with complex support needs, with opportunities to join the team on a permanent basis (full time or part time), or on a casual (bank) basis. Should you be successful at interview, we will ask you for your preferred working arrangements. Please note that due to the nature of this role, it will involve working evenings and weekends. Please note that if you have previously applied for this role and do not meet the essential criteria, then we will be unable to accept your application on this occassion, however, we encourage you to explore our other job openings at BCHG. Job Description: Duties of the role include, but are not limited to: To develop a professional relationship with Tenants and help them to develop a sense of identity and self-esteem. To assist Tenants with personal hygiene and care as necessary. To assist with all domestic duties for tenants as necessary. To escort tenants to and from outside activities when necessary or required. To be aware at all times of tenants individual needs and assist in developing appropriate care and support plans to meet these needs. To ensure any concerns relating to tenants or issues raised by tenants are reported without delay to senior staff. To record and maintain accurate and timely information with regards to medication, care, and daily events. To cover any sleep-in duties as and when required. Person Specification: Essential Experience of working with people with learning disabilities Experience of maintaining budgets and handling money. NVQ Level 2 in Health and Social Care. Knowledge of the needs and requirements of those with learning disabilities. Knowledge of the rights of people with learning disabilities and how these can be promoted. Understanding of the Supporting People and Quality Assessment Framework. Desirable Full UK Drivers License. Previous experience working for a not for profit/charitable organisation. Benefits: Generous annual leave entitlement- 28 days plus bank holidays. Enhanced weekend and bank holiday pay. Access to an Employee Assistance Programme which provides free, confidential support in health, wellbeing, financial and legal matters. Staff recognition scheme and 100% annual attendance reward. Enrolment into a life assurance programme and access to an attractive contributory pension scheme. Learning and development opportunities to support your continuous professional development. About us: With over 2,200 homes across the Black Country and Birmingham, as well as a purpose-built residential care home and supported living and retirement living schemes, we are deeply committed to supporting our local communities. Through our career development, training, and employment services, we help individuals achieve their aspirations. Since our founding in 1974, we ve significantly expanded both the number of homes we manage and the range of housing-related services we provide. Each year, we positively impact the lives of thousands of customers. At Black Country Housing Group, our values are more than just words they shape the way we operate and how our colleagues interact daily. We re dedicated to the growth and well-being of our team, earning Gold recognition from Investors in People. We are also honoured to have received the Gold Award from the Armed Forces Covenant for our ongoing support of veterans and their families. As a Disability Confident Employer, we continuously strive to create a more inclusive workplace. We are proud to promote equal opportunities and welcome applications from all backgrounds, including those of different ages, disabilities, genders, sexual orientations, races, religions, and marital statuses. How to Apply: To apply for this role. please complete the application form and upload your CV. Closing Date: 22nd October 2025 Please note that we reserve the right to close the advert earlier than the stated closing date where we receive a high volume of applications. If you have any questions about this vacancy, or require any reasonable adjustments to support your application, please get in touch with our HR team via (url removed) who will be happy to assist.

Ackerman Pierce is currently supporting a leading local authority within Windsor & Maidenhead to recruit for a Service Team Manager DOLS and Safeguarding Hub Team. This will be on a permanent basis paying £53,296 - £58,286 per annum P/Annum Responsibilities include: As an Adult Social Care Team Manager at the Royal Borough of Windsor & Maidenhead, you will lead, develop, and inspire a multidisciplinary team to deliver person-centred, strengths-based support that reflects our Social Care Futures vision. You will translate our ambition-to enable people in the borough to live independent and fulfilled lives-into outstanding practice and continuous service improvement.This role specifically leads the Safeguarding and Deprivation of Liberty Safeguards (DoLS) Hub, ensuring robust oversight of statutory duties and promoting a strong safeguarding culture across adult social care. You will bring expertise in the Care Act, Mental Capacity Act, and related legislation, with proven experience in managing complex safeguarding and DoLS processes. You will champion excellent practice around mental capacity, supporting staff to apply principles confidently and consistently.Aligned with the RBWM Adult Social Care Strategy, you will promote prevention, choice, and community connection, ensuring safeguarding responses are timely, proportionate, and uphold individuals' rights and wellbeing. Your leadership will contribute to the borough's strategic aim of creating safer, greener, and cleaner communities with opportunity for all, as outlined in the Council Plan . You will foster a culture of co-production, continuous improvement, and compassionate leadership, ensuring the team delivers high-quality, outcome-focused support that reflects the borough's commitment to dignity, inclusion, and excellence in care Main Duties: Team Leadership & Performance Recruit, induct, coach and appraise a multidisciplinary team (social workers, occupational therapists and non-registered social care practitioners) Set SMART objectives, monitor workloads, oversee case allocation and ensure timely reviews. Champion staff development-identify training needs, run reflective team meetings and promote career progression. Act as a positive role model for our HERO values. Quality Assurance & Compliance Maintain rigorous auditing of care plans, risk assessments and safeguarding referrals Ensure adherence to regulatory standards (CQC, local authority frameworks) and internal policies Respond to complaints, identify learning and develop service improvement plans. Operational Management Oversee day-to-day service delivery: referrals, assessments, reviews and complex case management Focus on resource allocation to maximise value and outcomes. Produce monthly performance reports for senior leadership-KPIs, residents feedback, staff metrics Chair Safeguarding and Best Interest meetings. Person-Centred Practice Embed strengths-based, recovery-oriented, positive risk approaches in all aspects of care planning Promote co-production-engage people who draw on services, carers and advocates in service design and governance. Address health inequalities by tailoring support for diverse and vulnerable populations. Leading with cultural humility. Partnership & Stakeholder Engagement Act as a key liaison with health services, housing, voluntary sector, DWP and legal teams Represent the service at multi-agency forums Develop strategic partnerships to expand community resources and preventative services. Minimum Requirements: Substantial experience in adult social care (minimum 3-5 years), ideally including roles as a Senior Practitioner or Assistant Team Manager or Team Manager. Demonstrable experience in complex case management, including mental capacity assessments, safeguarding adults at risk and working with the Court of Protection Experience of performance management, staff supervision, appraisals and professional development Proven ability to work collaboratively in multi-agency settings (NHS, housing, voluntary sector) to achieve positive outcomes. A driving licence and car - or the ability to meet the mobility requirements of the role through other means - is essential. Benefits of working with Ackerman Pierce: Your own personal consultant Access to a variety of Social Care jobs Nationwide DBS and Compliance Service Quick and Easy Registration Process Access to CPD Guaranteed weekly payment To discuss this vacancy or any similar vacancies we currently have available in Windsor & Maidenhead please email your updated CV to us or contact Dan Mulvey for more information. Job Title : Service Team Manager Location : Windsor & Maidenhead Salary: £53,296 - £58,286 per annum