Our Advisory team provide a wide variety of services that deliver value-led advice and outcomes. They have an in-depth knowledge of business, industry sectors and markets and understand the constantly changing risks and opportunities at the heart of our clients' affairs. The team work across strategy, operations and improvement as well as at a transactional and defined project level. From technology to risk advisory, they're experts in following through on top-level instructions and resolving the finer details - all in one straight-forward package. When you join them, you'll work on some of the world's most exciting financial operations and business deals, building your experience and expertise alongside the brightest minds in the industry.You'll be someone who can work pro-actively, managing your own tasks, but you'll also be confident collaborating with others, communicating regularly with senior managers, Directors, and BDO's Partners to enable us to serve our clients effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to our clients. This role will join the Outsourcing team as a client facing Director. This team manage the outsourced financial function for a range of business and undertake specialist project assignments to support clients finance functions when they need it for example, on the run up to a transaction, following a merger or when additional resource or technical skills are required.This role will be your opportunity to join a fast-growing team in a vibrant and modern office environment, working on a variety of client and projects projects whilst helping to drive the development of the team. This position is ideal for a technically strong individual who has experience of running and leading a finance function from either a practice or industry background and who wishes to maximise their potential and the breadth of their experience in a growing professional services firmYou'll be someone with: Professional qualification ACA or ACCA or equivalent. Ability to lead and deliver engagements including planning, controlling and completing a diverse range of projects that adhere to firm policy on quality. Exceptional analytical and problem solving skills, with the ability to present information in a clear and concise manner. Strong written and verbal communication skills and ability to influence, lead, engage and manage a number of stakeholders. Efficient and effective time management and organisation skills.You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task in hand.We know that collaboration is the key to creating value for our clients and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO.We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Apr 24, 2026
Full time
Our Advisory team provide a wide variety of services that deliver value-led advice and outcomes. They have an in-depth knowledge of business, industry sectors and markets and understand the constantly changing risks and opportunities at the heart of our clients' affairs. The team work across strategy, operations and improvement as well as at a transactional and defined project level. From technology to risk advisory, they're experts in following through on top-level instructions and resolving the finer details - all in one straight-forward package. When you join them, you'll work on some of the world's most exciting financial operations and business deals, building your experience and expertise alongside the brightest minds in the industry.You'll be someone who can work pro-actively, managing your own tasks, but you'll also be confident collaborating with others, communicating regularly with senior managers, Directors, and BDO's Partners to enable us to serve our clients effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to our clients. This role will join the Outsourcing team as a client facing Director. This team manage the outsourced financial function for a range of business and undertake specialist project assignments to support clients finance functions when they need it for example, on the run up to a transaction, following a merger or when additional resource or technical skills are required.This role will be your opportunity to join a fast-growing team in a vibrant and modern office environment, working on a variety of client and projects projects whilst helping to drive the development of the team. This position is ideal for a technically strong individual who has experience of running and leading a finance function from either a practice or industry background and who wishes to maximise their potential and the breadth of their experience in a growing professional services firmYou'll be someone with: Professional qualification ACA or ACCA or equivalent. Ability to lead and deliver engagements including planning, controlling and completing a diverse range of projects that adhere to firm policy on quality. Exceptional analytical and problem solving skills, with the ability to present information in a clear and concise manner. Strong written and verbal communication skills and ability to influence, lead, engage and manage a number of stakeholders. Efficient and effective time management and organisation skills.You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task in hand.We know that collaboration is the key to creating value for our clients and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO.We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
AUDIT MANAGER / SENIOR AUDIT MANAGER Full Time, Hybrid working (3 days at home, 2 days office after probation) Salary: DOE £50,000 - £75,000 per annum + Guaranteed bonus REED Practice is excited to be working in partnership with a long-established firm of Chartered Certified Accountants, Chartered Tax Advisors, and Registered Auditors based in Wimborne, Dorset. The practice has been operating for over 45 years, serving more than 1,000 clients across Dorset and the wider region, providing a broad range of professional services, including audit, accounts preparation, taxation, business advisory, bookkeeping,payroll, and outsourcing solutions. They work with individuals, small businesses, and larger companies-ranging from sole traders needing tax returns to organisations with up to £25m turnover requiring audit and corporate tax advice. Owing to growth within the Audit Team, our client is recruiting either an Audit Manager / Senior Audit Manager or Audit Principal to work with long standing clients and develop the Audit Service. On offer is The opportunity to manage a mixed portfolio (Accounts and Audit, weighted depending on skillset) Build long term rapport with new and existing clients in a client facing role. Progression towards an Associate Director level Hybrid working after 3 months probation (3 days at home, 2 days office) Joining a supportive and growing team of 35 within new offices. Competitive salary and benefits package. Opportunities to contribute to department strategy and growth. Duties: Manage and oversee a diverse portfolio of audit engagements from planning through to completion. Review audit files in line with professional and regulatory standards, ensuring technical accuracy and quality. Lead, support, and develop audit seniors and trainees, providing coaching, feedback, and performance oversight. Act as a primary point of contact for clients, maintaining strong professional relationships and addressing queries effectively. Ensure engagement delivery aligns with internal processes, budget requirements, and project deadlines. Contribute to departmental resource planning, workflow management, and team utilisation. Support Partners with technical matters, reporting, and business development initiatives including proposals and tender submissions. Keep up to date with relevant audit, accounting, and regulatory developments and promote best practice across the team. Qualifications & Experience ACA/ACCA Qualified (or equivalent). Significant post-qualification audit experience within an accountancy practice. Strong understanding of UK auditing standards and financial reporting frameworks, including FRS 102. Proven experience managing audit engagements and overseeing audit teams. Experience working with a varied client base across multiple sectors. Skills & Attributes Strong leadership and team-management abilities. Excellent communication and interpersonal skills. High level of technical competence and professional judgement. Strong organisational skills with the ability to manage multiple deadlines and priorities. Client-focused approach with a commitment to delivering high-quality service. Professional, methodical, and proactive working style.
Apr 24, 2026
Full time
AUDIT MANAGER / SENIOR AUDIT MANAGER Full Time, Hybrid working (3 days at home, 2 days office after probation) Salary: DOE £50,000 - £75,000 per annum + Guaranteed bonus REED Practice is excited to be working in partnership with a long-established firm of Chartered Certified Accountants, Chartered Tax Advisors, and Registered Auditors based in Wimborne, Dorset. The practice has been operating for over 45 years, serving more than 1,000 clients across Dorset and the wider region, providing a broad range of professional services, including audit, accounts preparation, taxation, business advisory, bookkeeping,payroll, and outsourcing solutions. They work with individuals, small businesses, and larger companies-ranging from sole traders needing tax returns to organisations with up to £25m turnover requiring audit and corporate tax advice. Owing to growth within the Audit Team, our client is recruiting either an Audit Manager / Senior Audit Manager or Audit Principal to work with long standing clients and develop the Audit Service. On offer is The opportunity to manage a mixed portfolio (Accounts and Audit, weighted depending on skillset) Build long term rapport with new and existing clients in a client facing role. Progression towards an Associate Director level Hybrid working after 3 months probation (3 days at home, 2 days office) Joining a supportive and growing team of 35 within new offices. Competitive salary and benefits package. Opportunities to contribute to department strategy and growth. Duties: Manage and oversee a diverse portfolio of audit engagements from planning through to completion. Review audit files in line with professional and regulatory standards, ensuring technical accuracy and quality. Lead, support, and develop audit seniors and trainees, providing coaching, feedback, and performance oversight. Act as a primary point of contact for clients, maintaining strong professional relationships and addressing queries effectively. Ensure engagement delivery aligns with internal processes, budget requirements, and project deadlines. Contribute to departmental resource planning, workflow management, and team utilisation. Support Partners with technical matters, reporting, and business development initiatives including proposals and tender submissions. Keep up to date with relevant audit, accounting, and regulatory developments and promote best practice across the team. Qualifications & Experience ACA/ACCA Qualified (or equivalent). Significant post-qualification audit experience within an accountancy practice. Strong understanding of UK auditing standards and financial reporting frameworks, including FRS 102. Proven experience managing audit engagements and overseeing audit teams. Experience working with a varied client base across multiple sectors. Skills & Attributes Strong leadership and team-management abilities. Excellent communication and interpersonal skills. High level of technical competence and professional judgement. Strong organisational skills with the ability to manage multiple deadlines and priorities. Client-focused approach with a commitment to delivering high-quality service. Professional, methodical, and proactive working style.
Senior Manufacturing Engineer Ampthill, Bedfordshire Contract, inside IR35 37.5h, 4 day working week Monday to Thursday Are you a Manufacturing Engineer with experience of CNC machining and the Hyper-Mill Cam system and or Robotic programming to support the LMUK Additive manufacturing development team (WAAM) . Are you passionate about driving innovation and excellence in manufacturing? If the answer to this is 'Yes', we want to hear from you! This role will focus on involvement through the full product lifecycle, with the aim to reduce manufacturing costs and improve yield at all stages, which will directly impact our customers, whilst supporting the Programme in delivery of the milestones. As part of the Operations Engineering Team at Lockheed Martin, the Manufacturing Engineer is the recognised point of contact for all matters related to their area of expertise, providing engineering advice, problem solving and co-ordination of activities in support of current and future business. The Manufacturing Engineer will drive a proactive approach to right first time quality to promote growth, will enhance the reputation of the business through exceptional quality standards and contribute towards a significant reduction in overall manufacturing costs. Responsibilities Develop manufacturing processes. Defining sequence of operations, procedures and production layouts for assemblies, equipment installation, processing and material handling taking into account flow and lean philosophies. Providing Basis of Estimates for engineering activities and shop floor operations across a range of technologies and disciplines. Identifying any new tooling & fixturing requirements. Experienced in the creation of Technical Requirement Specifications. Creation of detailed process instructions. Creation of Manufacturing BOM's / routings to aid ease of manufacture. Active involvement in the Level 1 & 2 MDWT (Mission Directed Work Team) meetings. Support and contribute the relevant section of the Technology Roadmap to identify improvements to current manufacturing processes and future requirements. Assist with the Technical requirements of the relevant section of the Capital plan from definition to acceptance. Supporting full rate production of a range of products aligned to the LMUK Ampthill Business requirements. Close liaison of activities with Industrial Engineering, Production Engineering and other functions as necessary. Support with the business process reviews and generation / update of relevant documentation. Required skills, qualifications and experience Experience with 5 axis CNC machining and the Hyper-Mill Cam system or Robotic Welding and Robot studio Cam systems. Experience with CAD software for generating 2D technical drawings. Solid understanding of MRP systems and experience managing BOMs and routings in SAP (or similar ERP systems). Proven ability to drive cultural and process change, improving efficiency and quality. A collaborative mindset with a passion for continuous improvement. Lockheed Martin is committed to upholding principles of equal opportunity, fostering a work environment that is aligned with our core values of integrity, respect, and exceptional performance. We recognize the importance of leveraging the unique talents and experiences of all our employees to drive innovation, deliver superior solutions, and maximize value for our customers. Our focus is on identifying the most qualified candidate for each role, regardless of their background. If you are interested in a position, we invite you to share how your skills and perspectives could bolster our team and encourage you to apply, even if you feel your qualifications do not fully meet all the job criteria outlined in our advertisement. Furthermore, Lockheed Martin is dedicated to ensuring our recruitment process is inclusive for all individuals. We are prepared to accommodate reasonable adjustments for applicants as needed. If you require assistance or adjustments to participate in the job application or interview process, please contact or call Disclaimer: This vacancy is being advertised by Optamor Limited. Optamor is a specialist Recruitment Process Outsourcing provider. We provide a flexible full recruitment solution which takes care of all recruitment requirements from planning to on-boarding. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.
Apr 24, 2026
Contractor
Senior Manufacturing Engineer Ampthill, Bedfordshire Contract, inside IR35 37.5h, 4 day working week Monday to Thursday Are you a Manufacturing Engineer with experience of CNC machining and the Hyper-Mill Cam system and or Robotic programming to support the LMUK Additive manufacturing development team (WAAM) . Are you passionate about driving innovation and excellence in manufacturing? If the answer to this is 'Yes', we want to hear from you! This role will focus on involvement through the full product lifecycle, with the aim to reduce manufacturing costs and improve yield at all stages, which will directly impact our customers, whilst supporting the Programme in delivery of the milestones. As part of the Operations Engineering Team at Lockheed Martin, the Manufacturing Engineer is the recognised point of contact for all matters related to their area of expertise, providing engineering advice, problem solving and co-ordination of activities in support of current and future business. The Manufacturing Engineer will drive a proactive approach to right first time quality to promote growth, will enhance the reputation of the business through exceptional quality standards and contribute towards a significant reduction in overall manufacturing costs. Responsibilities Develop manufacturing processes. Defining sequence of operations, procedures and production layouts for assemblies, equipment installation, processing and material handling taking into account flow and lean philosophies. Providing Basis of Estimates for engineering activities and shop floor operations across a range of technologies and disciplines. Identifying any new tooling & fixturing requirements. Experienced in the creation of Technical Requirement Specifications. Creation of detailed process instructions. Creation of Manufacturing BOM's / routings to aid ease of manufacture. Active involvement in the Level 1 & 2 MDWT (Mission Directed Work Team) meetings. Support and contribute the relevant section of the Technology Roadmap to identify improvements to current manufacturing processes and future requirements. Assist with the Technical requirements of the relevant section of the Capital plan from definition to acceptance. Supporting full rate production of a range of products aligned to the LMUK Ampthill Business requirements. Close liaison of activities with Industrial Engineering, Production Engineering and other functions as necessary. Support with the business process reviews and generation / update of relevant documentation. Required skills, qualifications and experience Experience with 5 axis CNC machining and the Hyper-Mill Cam system or Robotic Welding and Robot studio Cam systems. Experience with CAD software for generating 2D technical drawings. Solid understanding of MRP systems and experience managing BOMs and routings in SAP (or similar ERP systems). Proven ability to drive cultural and process change, improving efficiency and quality. A collaborative mindset with a passion for continuous improvement. Lockheed Martin is committed to upholding principles of equal opportunity, fostering a work environment that is aligned with our core values of integrity, respect, and exceptional performance. We recognize the importance of leveraging the unique talents and experiences of all our employees to drive innovation, deliver superior solutions, and maximize value for our customers. Our focus is on identifying the most qualified candidate for each role, regardless of their background. If you are interested in a position, we invite you to share how your skills and perspectives could bolster our team and encourage you to apply, even if you feel your qualifications do not fully meet all the job criteria outlined in our advertisement. Furthermore, Lockheed Martin is dedicated to ensuring our recruitment process is inclusive for all individuals. We are prepared to accommodate reasonable adjustments for applicants as needed. If you require assistance or adjustments to participate in the job application or interview process, please contact or call Disclaimer: This vacancy is being advertised by Optamor Limited. Optamor is a specialist Recruitment Process Outsourcing provider. We provide a flexible full recruitment solution which takes care of all recruitment requirements from planning to on-boarding. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.
REED Practice is excited to be working in partnership with a long-established firm of Chartered Certified Accountants, Chartered Tax Advisors, and Registered Auditors based in Wimborne, Dorset. The practice has been operating for over 45 years, serving more than 1,000 clients across Dorset and the wider region, providing a broad range of professional services, including audit, accounts preparation, taxation, business advisory, bookkeeping, payroll, and outsourcing solutions. They work with individuals, small businesses, and larger companies-ranging from sole traders needing tax returns to organisations with up to £25m turnover requiring audit and corporate tax advice. Owing to growth within the Audit Team, our client is recruiting as Audit Principal or Associate Director Audit Principal / Associate Director Full Time, Hybrid working (3 days at home, 2 days office after probation) Salary: DOE £80000 - £95,000 per annum + Guaranteed bonus + Progression On offer is The opportunity to manage a mixed portfolio (Accounts and Audit, weighted depending on skillset) Build long term rapport with new and existing clients in a client facing role. Progression towards an Associate Director level Hybrid working after 3 months probation (3 days at home, 2 days office) Joining a supportive and growing team of 35 within new offices. Competitive salary and benefits package. Opportunities to contribute to department strategy and growth. Duties: Manage and oversee a diverse portfolio of audit engagements from planning through to completion. Review audit files in line with professional and regulatory standards, ensuring technical accuracy and quality. Lead, support, and develop audit seniors and trainees, providing coaching, feedback, and performance oversight. Act as a primary point of contact for clients, maintaining strong professional relationships and addressing queries effectively. Ensure engagement delivery aligns with internal processes, budget requirements, and project deadlines. Contribute to departmental resource planning, workflow management, and team utilisation. Support Partners with technical matters, reporting, and business development initiatives including proposals and tender submissions. Keep up to date with relevant audit, accounting, and regulatory developments and promote best practice across the team. Qualifications & Experience ACA/ACCA Qualified (or equivalent). Significant post-qualification audit experience within an accountancy practice. Strong understanding of UK auditing standards and financial reporting frameworks, including FRS 102. Proven experience managing audit engagements and overseeing audit teams. Experience working with a varied client base across multiple sectors. Skills & Attributes Strong leadership and team-management abilities. Excellent communication and interpersonal skills. High level of technical competence and professional judgement. Strong organisational skills with the ability to manage multiple deadlines and priorities. Client-focused approach with a commitment to delivering high-quality service. Professional, methodical, and proactive working style.
Apr 24, 2026
Full time
REED Practice is excited to be working in partnership with a long-established firm of Chartered Certified Accountants, Chartered Tax Advisors, and Registered Auditors based in Wimborne, Dorset. The practice has been operating for over 45 years, serving more than 1,000 clients across Dorset and the wider region, providing a broad range of professional services, including audit, accounts preparation, taxation, business advisory, bookkeeping, payroll, and outsourcing solutions. They work with individuals, small businesses, and larger companies-ranging from sole traders needing tax returns to organisations with up to £25m turnover requiring audit and corporate tax advice. Owing to growth within the Audit Team, our client is recruiting as Audit Principal or Associate Director Audit Principal / Associate Director Full Time, Hybrid working (3 days at home, 2 days office after probation) Salary: DOE £80000 - £95,000 per annum + Guaranteed bonus + Progression On offer is The opportunity to manage a mixed portfolio (Accounts and Audit, weighted depending on skillset) Build long term rapport with new and existing clients in a client facing role. Progression towards an Associate Director level Hybrid working after 3 months probation (3 days at home, 2 days office) Joining a supportive and growing team of 35 within new offices. Competitive salary and benefits package. Opportunities to contribute to department strategy and growth. Duties: Manage and oversee a diverse portfolio of audit engagements from planning through to completion. Review audit files in line with professional and regulatory standards, ensuring technical accuracy and quality. Lead, support, and develop audit seniors and trainees, providing coaching, feedback, and performance oversight. Act as a primary point of contact for clients, maintaining strong professional relationships and addressing queries effectively. Ensure engagement delivery aligns with internal processes, budget requirements, and project deadlines. Contribute to departmental resource planning, workflow management, and team utilisation. Support Partners with technical matters, reporting, and business development initiatives including proposals and tender submissions. Keep up to date with relevant audit, accounting, and regulatory developments and promote best practice across the team. Qualifications & Experience ACA/ACCA Qualified (or equivalent). Significant post-qualification audit experience within an accountancy practice. Strong understanding of UK auditing standards and financial reporting frameworks, including FRS 102. Proven experience managing audit engagements and overseeing audit teams. Experience working with a varied client base across multiple sectors. Skills & Attributes Strong leadership and team-management abilities. Excellent communication and interpersonal skills. High level of technical competence and professional judgement. Strong organisational skills with the ability to manage multiple deadlines and priorities. Client-focused approach with a commitment to delivering high-quality service. Professional, methodical, and proactive working style.
Materials Lab Support Technician QA / Test & Inspection Location: Ampthill, Bedfordshire Contract: Fixed Term (24 months) Salary: £30,000 - £32,000 37.5h, 4 day working week Monday to Thursday About the Role We are seeking a proactive and detail-oriented Materials Lab Support Technician to support the day-to-day operations of our Materials Laboratory. Working alongside a Materials Laboratory Engineer, you will play a key role in preparing test materials, conducting routine analyses, and ensuring the smooth running of laboratory activities. This role is ideal for someone looking to begin a career in a laboratory environment, as full training will be provided for the right candidate. Key Responsibilities Operate, maintain, and perform routine checks on analytical instruments Conduct standard chemical, mechanical, and thermal tests, accurately recording results Carry out visual inspections of product samples, identifying defects and verifying dimensional tolerances Perform basic calculations (e.g. concentrations, percentage deviations) and compile test data Prepare solutions and assist in experimental setup under senior guidance Set up, dismantle, clean, and store laboratory equipment and glassware Manage laboratory consumables, including stock control, distribution, and rotation Maintain a clean, organised, and safety-conscious laboratory environment Perform and document routine calibration checks (daily/weekly) Identify and report non-conformances, supporting investigations and corrective actions Collaborate with internal stakeholders to understand testing priorities Assist with experimental design and data interpretation as required Skills, Qualifications & Experience Essential Strong attention to detail and excellent organisational skills Knowledge of chemical testing. Ability to follow standard operating procedures (SOPs) accurately Basic problem-solving skills and ability to troubleshoot minor issues Good communication skills and ability to work collaboratively Desirable Ability to manage changing priorities in a dynamic environment Experience with SAP or similar systems Continuous improvement mindset with a focus on efficiency and accuracy Logical approach to problem-solving and data interpretation Lockheed Martin is committed to upholding principles of equal opportunity, fostering a work environment that is aligned with our core values of integrity, respect, and exceptional performance. We recognize the importance of leveraging the unique talents and experiences of all our employees to drive innovation, deliver superior solutions, and maximize value for our customers. Our focus is on identifying the most qualified candidate for each role, regardless of their background. If you are interested in a position, we invite you to share how your skills and perspectives could bolster our team and encourage you to apply, even if you feel your qualifications do not fully meet all the job criteria outlined in our advertisement. Furthermore, Lockheed Martin is dedicated to ensuring our recruitment process is inclusive for all individuals. We are prepared to accommodate reasonable adjustments for applicants as needed. If you require assistance or adjustments to participate in the job application or interview process, please contact or call Disclaimer: This vacancy is being advertised by Optamor Limited. Optamor is a specialist Recruitment Process Outsourcing provider. We provide a flexible full recruitment solution which takes care of all recruitment requirements from planning to on-boarding. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.
Apr 24, 2026
Contractor
Materials Lab Support Technician QA / Test & Inspection Location: Ampthill, Bedfordshire Contract: Fixed Term (24 months) Salary: £30,000 - £32,000 37.5h, 4 day working week Monday to Thursday About the Role We are seeking a proactive and detail-oriented Materials Lab Support Technician to support the day-to-day operations of our Materials Laboratory. Working alongside a Materials Laboratory Engineer, you will play a key role in preparing test materials, conducting routine analyses, and ensuring the smooth running of laboratory activities. This role is ideal for someone looking to begin a career in a laboratory environment, as full training will be provided for the right candidate. Key Responsibilities Operate, maintain, and perform routine checks on analytical instruments Conduct standard chemical, mechanical, and thermal tests, accurately recording results Carry out visual inspections of product samples, identifying defects and verifying dimensional tolerances Perform basic calculations (e.g. concentrations, percentage deviations) and compile test data Prepare solutions and assist in experimental setup under senior guidance Set up, dismantle, clean, and store laboratory equipment and glassware Manage laboratory consumables, including stock control, distribution, and rotation Maintain a clean, organised, and safety-conscious laboratory environment Perform and document routine calibration checks (daily/weekly) Identify and report non-conformances, supporting investigations and corrective actions Collaborate with internal stakeholders to understand testing priorities Assist with experimental design and data interpretation as required Skills, Qualifications & Experience Essential Strong attention to detail and excellent organisational skills Knowledge of chemical testing. Ability to follow standard operating procedures (SOPs) accurately Basic problem-solving skills and ability to troubleshoot minor issues Good communication skills and ability to work collaboratively Desirable Ability to manage changing priorities in a dynamic environment Experience with SAP or similar systems Continuous improvement mindset with a focus on efficiency and accuracy Logical approach to problem-solving and data interpretation Lockheed Martin is committed to upholding principles of equal opportunity, fostering a work environment that is aligned with our core values of integrity, respect, and exceptional performance. We recognize the importance of leveraging the unique talents and experiences of all our employees to drive innovation, deliver superior solutions, and maximize value for our customers. Our focus is on identifying the most qualified candidate for each role, regardless of their background. If you are interested in a position, we invite you to share how your skills and perspectives could bolster our team and encourage you to apply, even if you feel your qualifications do not fully meet all the job criteria outlined in our advertisement. Furthermore, Lockheed Martin is dedicated to ensuring our recruitment process is inclusive for all individuals. We are prepared to accommodate reasonable adjustments for applicants as needed. If you require assistance or adjustments to participate in the job application or interview process, please contact or call Disclaimer: This vacancy is being advertised by Optamor Limited. Optamor is a specialist Recruitment Process Outsourcing provider. We provide a flexible full recruitment solution which takes care of all recruitment requirements from planning to on-boarding. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.
AMS is a global workforce solutions partner committed to creating inclusive, dynamic, and future-ready workplaces. We help organisations adapt, grow, and thrive in an ever-evolving world by building, shaping, and optimising diverse talent strategies. We partner with PwC to support their contingent recruitment processes. Acting as an extension of their recruitment teams, we connect them with skilled interim and temporary professionals, fostering workplaces where everyone can contribute and succeed. PwC is a hugely diverse business, bound by our global purpose - to build trust in society and solve important problems. Our greatest opportunity to deliver our purpose is through meaningful work that makes a difference to our clients and society. We have a culture of high performance built on exceptional quality, ethical and professional standards. We lead by example. Our standards for quality - and care - are high. And together we surpass them. We believe we can make the biggest impact when leading with our purpose, values and PwC Professional behaviours in every interaction. On behalf of PwC, we are looking for a Financial Data Architecture Lead for a 6 Month contract based in London. Join us as a Financial Data Architecture Lead: We are seeking a senior Financial Data Architecture Lead to design and lead the development of the Finance data foundation across Insurance Finance, Risk, Treasury, Tax and Actuarial domains. This role is not focused on building core platforms or infrastructure ; instead, it centres on designing data models, structures, and flows grounded in real business and actuarial use cases , with a deep understanding of how data resolution, granularity and quality impact financial and actuarial models. You will work closely with a centrally provided technology platform (Azure, Databricks) and act as the design authority for Finance data, analytics, and reconciliation frameworks. Python capability is essential, including building and deploying financial and analytical models. What you'll do: Define and lead the end-to-end Finance Data architecture across Finance, Risk, Treasury, Tax, and Actuarial. Design robust finance and actuarial data models that align with business use cases, regulatory needs, and analytical requirements. Establish data foundations for new and evolving data sources , considering data resolution, lineage, controls, and downstream model impact. Define data flows supporting statutory, regulatory, and internal reporting . Partner closely with Finance and Actuarial stakeholders to understand how data feeds financial and actuarial models. Assess and resolve data issues impacting model accuracy, reconciliation, and comparability across reporting bases . Provide thought leadership on data structures that enable scalable analytics and advanced modelling. Lead and oversee the deployment of Python-based data and financial models on central data platforms. Develop and review Python pipelines supporting analytics, modelling, and reporting use cases. Support reporting and analytics capabilities, including BI and advanced analytical layers . Key Accountabilities, Skills & Experience: Proven experience as a Finance Data Architect, Senior Data Architect, or Finance Data Modeller in insurance or financial services. Deep understanding of insurance finance and actuarial data , including large-scale transformation programmes. Experience working with central/platform technology teams rather than owning infrastructure delivery. Strong Python development skills for data analysis, financial modelling, and pipeline development. Experience deploying Python models within modern data platforms (eg Databricks). Strong understanding of data modelling concepts (conceptual, logical, physical) within Finance and Risk domains. Experience supporting reporting, analytics, and BI use cases built on Finance data foundations. Understanding of regulatory and statutory reporting data requirements. Next Steps: At PwC we want every individual to feel valued, respected and empowered to contribute fully. Creating an environment where everyone belongs and thrives unlocks greater innovation, productivity and deeper engagement. If you are interested in applying for this position and meet the criteria outlined above, please click the link to apply and we will contact you with an update in due course. AMS, a Recruitment Process Outsourcing Company, may in the delivery of some of its services be deemed to operate as an Employment Agency or an Employment Business.
Apr 24, 2026
Contractor
AMS is a global workforce solutions partner committed to creating inclusive, dynamic, and future-ready workplaces. We help organisations adapt, grow, and thrive in an ever-evolving world by building, shaping, and optimising diverse talent strategies. We partner with PwC to support their contingent recruitment processes. Acting as an extension of their recruitment teams, we connect them with skilled interim and temporary professionals, fostering workplaces where everyone can contribute and succeed. PwC is a hugely diverse business, bound by our global purpose - to build trust in society and solve important problems. Our greatest opportunity to deliver our purpose is through meaningful work that makes a difference to our clients and society. We have a culture of high performance built on exceptional quality, ethical and professional standards. We lead by example. Our standards for quality - and care - are high. And together we surpass them. We believe we can make the biggest impact when leading with our purpose, values and PwC Professional behaviours in every interaction. On behalf of PwC, we are looking for a Financial Data Architecture Lead for a 6 Month contract based in London. Join us as a Financial Data Architecture Lead: We are seeking a senior Financial Data Architecture Lead to design and lead the development of the Finance data foundation across Insurance Finance, Risk, Treasury, Tax and Actuarial domains. This role is not focused on building core platforms or infrastructure ; instead, it centres on designing data models, structures, and flows grounded in real business and actuarial use cases , with a deep understanding of how data resolution, granularity and quality impact financial and actuarial models. You will work closely with a centrally provided technology platform (Azure, Databricks) and act as the design authority for Finance data, analytics, and reconciliation frameworks. Python capability is essential, including building and deploying financial and analytical models. What you'll do: Define and lead the end-to-end Finance Data architecture across Finance, Risk, Treasury, Tax, and Actuarial. Design robust finance and actuarial data models that align with business use cases, regulatory needs, and analytical requirements. Establish data foundations for new and evolving data sources , considering data resolution, lineage, controls, and downstream model impact. Define data flows supporting statutory, regulatory, and internal reporting . Partner closely with Finance and Actuarial stakeholders to understand how data feeds financial and actuarial models. Assess and resolve data issues impacting model accuracy, reconciliation, and comparability across reporting bases . Provide thought leadership on data structures that enable scalable analytics and advanced modelling. Lead and oversee the deployment of Python-based data and financial models on central data platforms. Develop and review Python pipelines supporting analytics, modelling, and reporting use cases. Support reporting and analytics capabilities, including BI and advanced analytical layers . Key Accountabilities, Skills & Experience: Proven experience as a Finance Data Architect, Senior Data Architect, or Finance Data Modeller in insurance or financial services. Deep understanding of insurance finance and actuarial data , including large-scale transformation programmes. Experience working with central/platform technology teams rather than owning infrastructure delivery. Strong Python development skills for data analysis, financial modelling, and pipeline development. Experience deploying Python models within modern data platforms (eg Databricks). Strong understanding of data modelling concepts (conceptual, logical, physical) within Finance and Risk domains. Experience supporting reporting, analytics, and BI use cases built on Finance data foundations. Understanding of regulatory and statutory reporting data requirements. Next Steps: At PwC we want every individual to feel valued, respected and empowered to contribute fully. Creating an environment where everyone belongs and thrives unlocks greater innovation, productivity and deeper engagement. If you are interested in applying for this position and meet the criteria outlined above, please click the link to apply and we will contact you with an update in due course. AMS, a Recruitment Process Outsourcing Company, may in the delivery of some of its services be deemed to operate as an Employment Agency or an Employment Business.
Senior Manufacturing Engineer Ampthill, Bedfordshire Permanent, 37.5h, 4 day working week Monday to Thursday Salary:£45,000-£55,000 Are you passionate about driving innovation and excellence in manufacturing? Our Operations Engineering team is at the forefront of supporting operational performance and delivering major product development projects, from concept design to production and beyond. We provide full lifecycle engineering support, including prototype development, integration of build documentation and production support until the end of product life. We are looking for proven Engineer, with a background in Machining (CNC) or additive manufacture (WAAM). This exciting opportunity is based from Lockheed Martin s in Ampthill, Bedfordshire and benefits from a 4 Day Working Week (Mon - Thu). As a Manufacturing Engineer, you will play a crucial role throughout the product lifecycle, focusing on reducing manufacturing lead times while maintaining quality requirements. Your contributions will have a direct impact on customer satisfaction while ensuring the timely delivery of project milestones. As the go-to expert in your field, you will provide engineering insights, solve complex challenges, and coordinate activities to support current and future business goals. You'll also be a key driver of our commitment to "right-first-time" quality standards, enhancing both operational efficiency and the company's reputation. Key Responsibilities: Develop manufacturing processes. Defining sequence of operations, procedures and production layouts for assemblies, equipment installation, processing and material handling taking into account flow and lean philosophies. Providing Basis of Estimates for engineering activities and shop floor operations across a range of technologies and disciplines. Identifying any new tooling & fixturing requirements. Experienced in the creation of Technical Requirement Specifications. Creation of detailed process instructions. Creation of Manufacturing BOM's / routings to aid ease of manufacture. Active involvement in the Level 1 & 2 MDWT (Mission Directed Work Team) meetings. Support and contribute the relevant section of the Technology Roadmap to identify improvements to current manufacturing processes and future requirements. Assist with the Technical requirements of the relevant section of the Capital plan from definition to acceptance. Supporting full rate production of a range of products aligned to the LMUK Ampthill Business requirements. Close liaison of activities with Industrial Engineering, Production Engineering and other functions as necessary. Support with the business process reviews and generation / update of relevant documentation Required skills, qualifications and experience: Good working knowledge of CNC Machining, turning and Milling up to 5 axis with Cam software experience or working knowledge of WAAM / Additive Manufacturing. Knowledge of Lean Manufacturing, Six Sigma and quality improvement tools. Experience with CAD software for generating 2D technical drawings. Solid understanding of MRP systems and experience managing BOMs and routings in SAP (or similar ERP systems). Hyper Mill Cam experience would be a advantage. Proven ability to drive cultural and process change, improving efficiency and quality. A collaborative mindset with a passion for continuous improvement. Lockheed Martin is committed to upholding principles of equal opportunity, fostering a work environment that is aligned with our core values of integrity, respect, and exceptional performance. We recognize the importance of leveraging the unique talents and experiences of all our employees to drive innovation, deliver superior solutions, and maximize value for our customers. Our focus is on identifying the most qualified candidate for each role, regardless of their background. If you are interested in a position, we invite you to share how your skills and perspectives could bolster our team and encourage you to apply, even if you feel your qualifications do not fully meet all the job criteria outlined in our advertisement. Furthermore, Lockheed Martin is dedicated to ensuring our recruitment process is inclusive for all individuals. We are prepared to accommodate reasonable adjustments for applicants as needed. If you require assistance or adjustments to participate in the job application or interview process, please contact or call Disclaimer: This vacancy is being advertised by Optamor Limited. Optamor is a specialist Recruitment Process Outsourcing provider. We provide a flexible full recruitment solution which takes care of all recruitment requirements from planning to on-boarding. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.
Apr 23, 2026
Full time
Senior Manufacturing Engineer Ampthill, Bedfordshire Permanent, 37.5h, 4 day working week Monday to Thursday Salary:£45,000-£55,000 Are you passionate about driving innovation and excellence in manufacturing? Our Operations Engineering team is at the forefront of supporting operational performance and delivering major product development projects, from concept design to production and beyond. We provide full lifecycle engineering support, including prototype development, integration of build documentation and production support until the end of product life. We are looking for proven Engineer, with a background in Machining (CNC) or additive manufacture (WAAM). This exciting opportunity is based from Lockheed Martin s in Ampthill, Bedfordshire and benefits from a 4 Day Working Week (Mon - Thu). As a Manufacturing Engineer, you will play a crucial role throughout the product lifecycle, focusing on reducing manufacturing lead times while maintaining quality requirements. Your contributions will have a direct impact on customer satisfaction while ensuring the timely delivery of project milestones. As the go-to expert in your field, you will provide engineering insights, solve complex challenges, and coordinate activities to support current and future business goals. You'll also be a key driver of our commitment to "right-first-time" quality standards, enhancing both operational efficiency and the company's reputation. Key Responsibilities: Develop manufacturing processes. Defining sequence of operations, procedures and production layouts for assemblies, equipment installation, processing and material handling taking into account flow and lean philosophies. Providing Basis of Estimates for engineering activities and shop floor operations across a range of technologies and disciplines. Identifying any new tooling & fixturing requirements. Experienced in the creation of Technical Requirement Specifications. Creation of detailed process instructions. Creation of Manufacturing BOM's / routings to aid ease of manufacture. Active involvement in the Level 1 & 2 MDWT (Mission Directed Work Team) meetings. Support and contribute the relevant section of the Technology Roadmap to identify improvements to current manufacturing processes and future requirements. Assist with the Technical requirements of the relevant section of the Capital plan from definition to acceptance. Supporting full rate production of a range of products aligned to the LMUK Ampthill Business requirements. Close liaison of activities with Industrial Engineering, Production Engineering and other functions as necessary. Support with the business process reviews and generation / update of relevant documentation Required skills, qualifications and experience: Good working knowledge of CNC Machining, turning and Milling up to 5 axis with Cam software experience or working knowledge of WAAM / Additive Manufacturing. Knowledge of Lean Manufacturing, Six Sigma and quality improvement tools. Experience with CAD software for generating 2D technical drawings. Solid understanding of MRP systems and experience managing BOMs and routings in SAP (or similar ERP systems). Hyper Mill Cam experience would be a advantage. Proven ability to drive cultural and process change, improving efficiency and quality. A collaborative mindset with a passion for continuous improvement. Lockheed Martin is committed to upholding principles of equal opportunity, fostering a work environment that is aligned with our core values of integrity, respect, and exceptional performance. We recognize the importance of leveraging the unique talents and experiences of all our employees to drive innovation, deliver superior solutions, and maximize value for our customers. Our focus is on identifying the most qualified candidate for each role, regardless of their background. If you are interested in a position, we invite you to share how your skills and perspectives could bolster our team and encourage you to apply, even if you feel your qualifications do not fully meet all the job criteria outlined in our advertisement. Furthermore, Lockheed Martin is dedicated to ensuring our recruitment process is inclusive for all individuals. We are prepared to accommodate reasonable adjustments for applicants as needed. If you require assistance or adjustments to participate in the job application or interview process, please contact or call Disclaimer: This vacancy is being advertised by Optamor Limited. Optamor is a specialist Recruitment Process Outsourcing provider. We provide a flexible full recruitment solution which takes care of all recruitment requirements from planning to on-boarding. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.
Senior Category Buyer Professional Services Reference: (phone number removed) Umbrella Rate: £40.87/hr (Inside IR35) 6 month initial contract Are you ready to elevate your career in procurement and make a significant impact within a dynamic and forward-thinking organisation? This is your chance to step into the role of Senior Category Buyer for Professional Services, where you ll lead strategic sourcing initiatives, optimise supplier relationships, and drive innovation within a diverse portfolio of Professional Services categories. With a focus on transformation and excellence, this opportunity offers a platform to showcase your expertise and contribute to an inspiring work environment. What You Will Do: • Develop and deliver Strategic Category Plans, translating business needs into actionable strategies while conducting detailed spend analytics and market intelligence assessments. • Lead end-to-end sourcing events, applying Total Cost of Ownership principles and value-based procurement to achieve optimal outcomes. • Manage complex negotiations, including contractual, commercial, and delivery-based elements, in partnership with legal experts. • Drive supplier relationship management by developing performance frameworks, conducting regular reviews, and identifying opportunities for innovation and productivity improvements. • Build strong, trusting relationships with stakeholders, acting as a commercial advisor to senior leadership and supporting business case development. • Ensure compliance with commercial governance and auditing standards while promoting continuous improvements in category management maturity. What You Will Bring: • A proven track record in indirect procurement, with strong leadership and influencing skills, particularly in managing senior stakeholders. • Excellent negotiation abilities and experience delivering successful commercial outcomes. • Self-motivation, problem-solving skills, and the ability to deliver results in a complex, fast-paced environment. • Strong communication skills with the ability to build credibility and trust across all levels of the organisation. • A background in Shared Service or Business Process Outsourcing would be desirable. • Valid Driving license required This company is committed to excellence in procurement and strategic sourcing, focusing on innovation, efficiency, and collaboration. As a Senior Category Buyer, you ll play a pivotal role in supporting both business-as-usual operations and transformative initiatives. By driving supplier innovation, enhancing category strategies, and optimising supplier relationships, you ll contribute to the company s ongoing success and vision for the future. Location: This role is based in Gaydon, offering a vibrant and inspiring setting to advance your career. Interested? Don t miss this opportunity to make your mark as a Senior Category Buyer. Apply now to join a forward-thinking organisation where your skills and expertise will truly shine! Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency. In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included.
Apr 23, 2026
Contractor
Senior Category Buyer Professional Services Reference: (phone number removed) Umbrella Rate: £40.87/hr (Inside IR35) 6 month initial contract Are you ready to elevate your career in procurement and make a significant impact within a dynamic and forward-thinking organisation? This is your chance to step into the role of Senior Category Buyer for Professional Services, where you ll lead strategic sourcing initiatives, optimise supplier relationships, and drive innovation within a diverse portfolio of Professional Services categories. With a focus on transformation and excellence, this opportunity offers a platform to showcase your expertise and contribute to an inspiring work environment. What You Will Do: • Develop and deliver Strategic Category Plans, translating business needs into actionable strategies while conducting detailed spend analytics and market intelligence assessments. • Lead end-to-end sourcing events, applying Total Cost of Ownership principles and value-based procurement to achieve optimal outcomes. • Manage complex negotiations, including contractual, commercial, and delivery-based elements, in partnership with legal experts. • Drive supplier relationship management by developing performance frameworks, conducting regular reviews, and identifying opportunities for innovation and productivity improvements. • Build strong, trusting relationships with stakeholders, acting as a commercial advisor to senior leadership and supporting business case development. • Ensure compliance with commercial governance and auditing standards while promoting continuous improvements in category management maturity. What You Will Bring: • A proven track record in indirect procurement, with strong leadership and influencing skills, particularly in managing senior stakeholders. • Excellent negotiation abilities and experience delivering successful commercial outcomes. • Self-motivation, problem-solving skills, and the ability to deliver results in a complex, fast-paced environment. • Strong communication skills with the ability to build credibility and trust across all levels of the organisation. • A background in Shared Service or Business Process Outsourcing would be desirable. • Valid Driving license required This company is committed to excellence in procurement and strategic sourcing, focusing on innovation, efficiency, and collaboration. As a Senior Category Buyer, you ll play a pivotal role in supporting both business-as-usual operations and transformative initiatives. By driving supplier innovation, enhancing category strategies, and optimising supplier relationships, you ll contribute to the company s ongoing success and vision for the future. Location: This role is based in Gaydon, offering a vibrant and inspiring setting to advance your career. Interested? Don t miss this opportunity to make your mark as a Senior Category Buyer. Apply now to join a forward-thinking organisation where your skills and expertise will truly shine! Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency. In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included.
Head of Operations London - Hybrid Permanent Competitive Salary + Benefits Package An exceptional opportunity has arisen for an experienced operations leader to join a dynamic, FCA/PRA-regulated banking environment at Executive Committee level. This is a pivotal role responsible for shaping and delivering the operational strategy across a broad remit including IT, cybersecurity, payments, customer operations, outsourcing, fraud, and operational resilience. You ll play a key role in driving transformation, enhancing efficiency, and ensuring robust governance while supporting the organisation s growth ambitions. Key Responsibilities: Lead and deliver the overall operations and technology strategy aligned to business objectives Oversee IT infrastructure, digital platforms, cybersecurity, and systems performance Drive operational resilience, business continuity, and disaster recovery frameworks Manage payment operations (Faster Payments, CHAPS, BACS) and ensure accuracy across reconciliations and settlements Lead fraud prevention and transaction monitoring activities Own supplier and outsourcing relationships, ensuring performance and compliance Deliver large-scale transformation and systems integration programmes Ensure full compliance with UK regulatory frameworks (FCA, PRA, GDPR, Consumer Duty) Provide strategic insight and reporting at Executive Committee level Build, lead, and develop high-performing multidisciplinary teams About You: Proven senior leadership experience within a UK bank, building society, or FCA regulated financial institution Strong knowledge of banking operations, payments, KYC/AML, and customer servicing Deep understanding of UK regulatory requirements including operational resilience frameworks Track record of delivering operational transformation and technology change Experienced in managing third-party providers and complex supplier landscapes Confident influencing at Board and regulator level Strategic thinker with a hands-on, delivery-focused approach Why Apply? This is a high-impact leadership role offering the opportunity to shape the operational future of a growing financial institution, drive innovation, and play a key role at executive level. Apply using the links provided for consideration. Head of Operations / Technology / Cyber Security / Payment / Payments / Digital Banking / Digital Transformation / FCA / PRA / Bank / Banking / Building Society / FS / Financial Services / Permanent
Apr 23, 2026
Full time
Head of Operations London - Hybrid Permanent Competitive Salary + Benefits Package An exceptional opportunity has arisen for an experienced operations leader to join a dynamic, FCA/PRA-regulated banking environment at Executive Committee level. This is a pivotal role responsible for shaping and delivering the operational strategy across a broad remit including IT, cybersecurity, payments, customer operations, outsourcing, fraud, and operational resilience. You ll play a key role in driving transformation, enhancing efficiency, and ensuring robust governance while supporting the organisation s growth ambitions. Key Responsibilities: Lead and deliver the overall operations and technology strategy aligned to business objectives Oversee IT infrastructure, digital platforms, cybersecurity, and systems performance Drive operational resilience, business continuity, and disaster recovery frameworks Manage payment operations (Faster Payments, CHAPS, BACS) and ensure accuracy across reconciliations and settlements Lead fraud prevention and transaction monitoring activities Own supplier and outsourcing relationships, ensuring performance and compliance Deliver large-scale transformation and systems integration programmes Ensure full compliance with UK regulatory frameworks (FCA, PRA, GDPR, Consumer Duty) Provide strategic insight and reporting at Executive Committee level Build, lead, and develop high-performing multidisciplinary teams About You: Proven senior leadership experience within a UK bank, building society, or FCA regulated financial institution Strong knowledge of banking operations, payments, KYC/AML, and customer servicing Deep understanding of UK regulatory requirements including operational resilience frameworks Track record of delivering operational transformation and technology change Experienced in managing third-party providers and complex supplier landscapes Confident influencing at Board and regulator level Strategic thinker with a hands-on, delivery-focused approach Why Apply? This is a high-impact leadership role offering the opportunity to shape the operational future of a growing financial institution, drive innovation, and play a key role at executive level. Apply using the links provided for consideration. Head of Operations / Technology / Cyber Security / Payment / Payments / Digital Banking / Digital Transformation / FCA / PRA / Bank / Banking / Building Society / FS / Financial Services / Permanent
Career Choices Dewis Gyrfa Ltd
Manchester, Lancashire
Global Compliance & Transformation - Senior Tax Manager Employer: KPMG UK Location: Manchester, M2 3AE Pay: Salary not specified. Contract Type: Permanent Hours: Full time Disability Confident: Yes Closing Date: 24/04/2026 About this job At KPMG we have re-imagined careers in Global Compliance & Transformation (GCT). A key focus for KPMG's GCT team is to help multinational groups and financial services clients manage their global tax compliance, reporting and statutory accounting obligations, through outsourcing, co-sourcing, transformation and technology. Our clients leverage KPMG's compliance and transformation expertise and technology to drive better visibility, greater efficiency and improved risk management across their organisation. Ultimately we prepare groups for the future of digital compliance helping them develop a sustainable, technology- enabled and holistic future state operating model. We are winning new clients and are rapidly growing our team as a result of these investments and successes. As part of an established KPMG network of expert teams and delivery centres, you will have a fantastic opportunity to experience the global nature of these services. Delivery is underpinned by our innovative KPMG Digital Gateway platform. This is an exciting time to be part of our GCT team at KPMG where reimagining tax is a strategic priority for our UK and Global business. We have a diverse client base, from mid-market to FTSE listed groups, from public sector to real estate to financial services. The role involves working on clients of all sizes and across a wide range of sectors. We are offering full time roles with flexible working arrangements which include, early or late starts to fit around other commitments, shorter working days etc. We would be happy to discuss your own requirements and our range of flexible working arrangements in more detail, should that be of interest. You will also have the opportunity to develop your career in a dynamic part of the business, within a team that embraces diversity and personal development. We are actively recruiting experienced individuals across the following areas. BEPs : Help clients transform their operating model, processes, systems, data in preparation for Pillar 2 Managed Services : Provide compliance services to global clients across a range of tax, accounting, transfer pricing obligations under a managed service arrangement Technology: H elp clients leverage the right technology, tools and platforms to transform their tax function Tax Operating Model: Collaborate with clients to build and operate a leading tax function, managing tax risk, opportunities, reputation and compliance Data Management: Support client tax teams to maximise the use of data available in the organisation in order to effectively manage the Tax Function Senior Manager Data and Automation We are looking for talented Senior Managers to join us in Canada Square, London (although flexibility on location will be considered) with experience in a broad range of areas including: Deep tax compliance, automation and reporting expertise, particularly around indirect taxes, including EMEA compliance Familiarity with end-to-end finance processes (Accounts Payable, Accounts Receivable, Record-to-report) and their integration with tax Advising on appropriate tax technology to support compliance and reporting processes Deep tax technology implementation experience, including requirements gathering from a tax, IT & User Interface perspective, and creating and reviewing design documentation Tax transformation experience, including tax governance, process design and improvement Project management Client and engagement management In addition to these key areas, other desirable but not essential skills include: Data, data bases, data transmission and data transformation including an understanding of structured query language (SQL) Analysing large volumes of data Designing cloud-based practical applications from a tax perspective Acting as a functionality translator, being the primary liaison between technology teams and tax teams Roles & Responsibilities: Leading and managing the overall delivery of tax transformation and technology projects, often as part of a wider finance transformation program Helping clients to design, build and deploy automation solutions which are designed for Tax Supporting our clients in designing systems which address tax requirements in different countries in the optimal way Working together with Tax Transformation and GCT colleagues as well as other teams in KPMG such as Consulting Helping clients develop robust global governance and control frameworks Develop our service offerings and service delivery models Establishing and maintaining strong client relationships with our clients Performance manage managers and assistant managers and oversee the output from offshore resource in order to deliver client projects; Identify opportunities to provide additional services that the client may need and liaise with subject specialists Coaching and technical support for other team members Follow KPMG best practice and policy. Knowledge and Experience: A t senior manager level you will be proactive, curious, committed and invested in self development and learning. You will demonstrate resilience, accountability, flexibility, be experienced in leading others, managing significant size engagements and client relationships, driving results and managing risk. Across GCT we would welcome applications from those qualified by experience, as well as ATT / CTA / ACA or equivalent qualifications. Project Management qualifications along with specific transformation skills (e.g. Lean Six Sigma) are also welcome. Further skills and experience are outlined below: Awareness of technology and automation to drive efficiency, risk management and value Experience in process, risk and controls design Excellent interpersonal skills with strong oral and written communication skills. Communicates with impact, in a way that is open, honest, consistent and clear; Takes personal responsibility and accountability for own work. Sustains a high level of drive, shows enthusiasm and a positive attitude when coping with pressure at work; Analyses problems, identifies core issues, investigates, evaluates and integrates information; Builds the reputation of KPMG through the quality of work, knowledge and experience Awareness or experience of tax and accounting compliance processes (e.g. Direct/Indirect tax returns, statutory accounting). Proud member of the Disability Confident employer scheme
Apr 23, 2026
Full time
Global Compliance & Transformation - Senior Tax Manager Employer: KPMG UK Location: Manchester, M2 3AE Pay: Salary not specified. Contract Type: Permanent Hours: Full time Disability Confident: Yes Closing Date: 24/04/2026 About this job At KPMG we have re-imagined careers in Global Compliance & Transformation (GCT). A key focus for KPMG's GCT team is to help multinational groups and financial services clients manage their global tax compliance, reporting and statutory accounting obligations, through outsourcing, co-sourcing, transformation and technology. Our clients leverage KPMG's compliance and transformation expertise and technology to drive better visibility, greater efficiency and improved risk management across their organisation. Ultimately we prepare groups for the future of digital compliance helping them develop a sustainable, technology- enabled and holistic future state operating model. We are winning new clients and are rapidly growing our team as a result of these investments and successes. As part of an established KPMG network of expert teams and delivery centres, you will have a fantastic opportunity to experience the global nature of these services. Delivery is underpinned by our innovative KPMG Digital Gateway platform. This is an exciting time to be part of our GCT team at KPMG where reimagining tax is a strategic priority for our UK and Global business. We have a diverse client base, from mid-market to FTSE listed groups, from public sector to real estate to financial services. The role involves working on clients of all sizes and across a wide range of sectors. We are offering full time roles with flexible working arrangements which include, early or late starts to fit around other commitments, shorter working days etc. We would be happy to discuss your own requirements and our range of flexible working arrangements in more detail, should that be of interest. You will also have the opportunity to develop your career in a dynamic part of the business, within a team that embraces diversity and personal development. We are actively recruiting experienced individuals across the following areas. BEPs : Help clients transform their operating model, processes, systems, data in preparation for Pillar 2 Managed Services : Provide compliance services to global clients across a range of tax, accounting, transfer pricing obligations under a managed service arrangement Technology: H elp clients leverage the right technology, tools and platforms to transform their tax function Tax Operating Model: Collaborate with clients to build and operate a leading tax function, managing tax risk, opportunities, reputation and compliance Data Management: Support client tax teams to maximise the use of data available in the organisation in order to effectively manage the Tax Function Senior Manager Data and Automation We are looking for talented Senior Managers to join us in Canada Square, London (although flexibility on location will be considered) with experience in a broad range of areas including: Deep tax compliance, automation and reporting expertise, particularly around indirect taxes, including EMEA compliance Familiarity with end-to-end finance processes (Accounts Payable, Accounts Receivable, Record-to-report) and their integration with tax Advising on appropriate tax technology to support compliance and reporting processes Deep tax technology implementation experience, including requirements gathering from a tax, IT & User Interface perspective, and creating and reviewing design documentation Tax transformation experience, including tax governance, process design and improvement Project management Client and engagement management In addition to these key areas, other desirable but not essential skills include: Data, data bases, data transmission and data transformation including an understanding of structured query language (SQL) Analysing large volumes of data Designing cloud-based practical applications from a tax perspective Acting as a functionality translator, being the primary liaison between technology teams and tax teams Roles & Responsibilities: Leading and managing the overall delivery of tax transformation and technology projects, often as part of a wider finance transformation program Helping clients to design, build and deploy automation solutions which are designed for Tax Supporting our clients in designing systems which address tax requirements in different countries in the optimal way Working together with Tax Transformation and GCT colleagues as well as other teams in KPMG such as Consulting Helping clients develop robust global governance and control frameworks Develop our service offerings and service delivery models Establishing and maintaining strong client relationships with our clients Performance manage managers and assistant managers and oversee the output from offshore resource in order to deliver client projects; Identify opportunities to provide additional services that the client may need and liaise with subject specialists Coaching and technical support for other team members Follow KPMG best practice and policy. Knowledge and Experience: A t senior manager level you will be proactive, curious, committed and invested in self development and learning. You will demonstrate resilience, accountability, flexibility, be experienced in leading others, managing significant size engagements and client relationships, driving results and managing risk. Across GCT we would welcome applications from those qualified by experience, as well as ATT / CTA / ACA or equivalent qualifications. Project Management qualifications along with specific transformation skills (e.g. Lean Six Sigma) are also welcome. Further skills and experience are outlined below: Awareness of technology and automation to drive efficiency, risk management and value Experience in process, risk and controls design Excellent interpersonal skills with strong oral and written communication skills. Communicates with impact, in a way that is open, honest, consistent and clear; Takes personal responsibility and accountability for own work. Sustains a high level of drive, shows enthusiasm and a positive attitude when coping with pressure at work; Analyses problems, identifies core issues, investigates, evaluates and integrates information; Builds the reputation of KPMG through the quality of work, knowledge and experience Awareness or experience of tax and accounting compliance processes (e.g. Direct/Indirect tax returns, statutory accounting). Proud member of the Disability Confident employer scheme
Lead Account Enterprise Architect - Managed Services Manchester £100,000 - £115,000 + bonus + perm benefits Need to be SC eligible We are looking for a seasoned Managed Services Lead Architect to take architectural ownership of a large, complex client account undergoing significant transformation. This is a senior, client-facing role where you will own the end-to-end architecture of contracted services, act as the ultimate technical authority on the account, and ensure the long-term integrity, stability, and evolution of the technology landscape. What You'll Be Doing Own and govern the end-to-end account architecture across Managed Services contracts Provide architectural governance of change, ensuring quality, compliance, and adherence to standards Define and maintain future-state architectures, roadmaps, and transition plans aligned to client needs and contractual commitments Act as a trusted advisor to senior client stakeholders, building strong and credible relationships Provide direction and guidance to Domain Architects and Engineers, acting as a technical role model Balance innovation with operational stability, ensuring solutions are supportable, secure, and commercially viable Collaborate closely with delivery, commercial, and service leadership to manage risk and cost to serve What We're Looking For You will be a senior architect who has operated successfully in large Managed Services environments, with experience that includes: Proven ownership of end-to-end architecture for complex, multi-technology estates Experience operating as a Lead or Account Architect within Managed Services or outsourcing contracts Strong understanding of contracts, commercials, SLAs, and service economics Confidence working with Legacy platforms alongside modern cloud and digital technologies Excellent stakeholder management skills, with credibility at senior client and executive level A pragmatic mindset - able to make sound architectural decisions within real-world constraints
Apr 23, 2026
Full time
Lead Account Enterprise Architect - Managed Services Manchester £100,000 - £115,000 + bonus + perm benefits Need to be SC eligible We are looking for a seasoned Managed Services Lead Architect to take architectural ownership of a large, complex client account undergoing significant transformation. This is a senior, client-facing role where you will own the end-to-end architecture of contracted services, act as the ultimate technical authority on the account, and ensure the long-term integrity, stability, and evolution of the technology landscape. What You'll Be Doing Own and govern the end-to-end account architecture across Managed Services contracts Provide architectural governance of change, ensuring quality, compliance, and adherence to standards Define and maintain future-state architectures, roadmaps, and transition plans aligned to client needs and contractual commitments Act as a trusted advisor to senior client stakeholders, building strong and credible relationships Provide direction and guidance to Domain Architects and Engineers, acting as a technical role model Balance innovation with operational stability, ensuring solutions are supportable, secure, and commercially viable Collaborate closely with delivery, commercial, and service leadership to manage risk and cost to serve What We're Looking For You will be a senior architect who has operated successfully in large Managed Services environments, with experience that includes: Proven ownership of end-to-end architecture for complex, multi-technology estates Experience operating as a Lead or Account Architect within Managed Services or outsourcing contracts Strong understanding of contracts, commercials, SLAs, and service economics Confidence working with Legacy platforms alongside modern cloud and digital technologies Excellent stakeholder management skills, with credibility at senior client and executive level A pragmatic mindset - able to make sound architectural decisions within real-world constraints
Lead Account Enterprise Architect - Managed Services Glasgow £100,000 - £115,000 + bonus + perm benefits Need to be SC eligible We are looking for a seasoned Managed Services Lead Architect to take architectural ownership of a large, complex client account undergoing significant transformation. This is a senior, client-facing role where you will own the end-to-end architecture of contracted services, act as the ultimate technical authority on the account, and ensure the long-term integrity, stability, and evolution of the technology landscape. What You'll Be Doing Own and govern the end-to-end account architecture across Managed Services contracts Provide architectural governance of change, ensuring quality, compliance, and adherence to standards Define and maintain future-state architectures, roadmaps, and transition plans aligned to client needs and contractual commitments Act as a trusted advisor to senior client stakeholders, building strong and credible relationships Provide direction and guidance to Domain Architects and Engineers, acting as a technical role model Balance innovation with operational stability, ensuring solutions are supportable, secure, and commercially viable Collaborate closely with delivery, commercial, and service leadership to manage risk and cost to serve What We're Looking For You will be a senior architect who has operated successfully in large Managed Services environments, with experience that includes: Proven ownership of end-to-end architecture for complex, multi-technology estates Experience operating as a Lead or Account Architect within Managed Services or outsourcing contracts Strong understanding of contracts, commercials, SLAs, and service economics Confidence working with Legacy platforms alongside modern cloud and digital technologies Excellent stakeholder management skills, with credibility at senior client and executive level A pragmatic mindset - able to make sound architectural decisions within real-world constraints
Apr 23, 2026
Full time
Lead Account Enterprise Architect - Managed Services Glasgow £100,000 - £115,000 + bonus + perm benefits Need to be SC eligible We are looking for a seasoned Managed Services Lead Architect to take architectural ownership of a large, complex client account undergoing significant transformation. This is a senior, client-facing role where you will own the end-to-end architecture of contracted services, act as the ultimate technical authority on the account, and ensure the long-term integrity, stability, and evolution of the technology landscape. What You'll Be Doing Own and govern the end-to-end account architecture across Managed Services contracts Provide architectural governance of change, ensuring quality, compliance, and adherence to standards Define and maintain future-state architectures, roadmaps, and transition plans aligned to client needs and contractual commitments Act as a trusted advisor to senior client stakeholders, building strong and credible relationships Provide direction and guidance to Domain Architects and Engineers, acting as a technical role model Balance innovation with operational stability, ensuring solutions are supportable, secure, and commercially viable Collaborate closely with delivery, commercial, and service leadership to manage risk and cost to serve What We're Looking For You will be a senior architect who has operated successfully in large Managed Services environments, with experience that includes: Proven ownership of end-to-end architecture for complex, multi-technology estates Experience operating as a Lead or Account Architect within Managed Services or outsourcing contracts Strong understanding of contracts, commercials, SLAs, and service economics Confidence working with Legacy platforms alongside modern cloud and digital technologies Excellent stakeholder management skills, with credibility at senior client and executive level A pragmatic mindset - able to make sound architectural decisions within real-world constraints
Junior Java Developer Client: Investment Banking Location: Bournemouth Role Type: Permanent Work Setup: Hybrid - 4 days in office, 1 day work from home Who We Are Robert Walters is the world's most trusted talent solutions business. Across the globe, we deliver recruitment, outsourcing, and talent advisory services for businesses of all sizes, opening doors for people with diverse skills, ambitions, and backgrounds. The Role We have an exciting new opportunity for a Junior Java Developer to join Robert Walters on a Consultancy basis. You should have strong Java development and Spring experience among some of the other skills listed below. As a Junior Java Developer working on a Consultancy basis, you will benefit from permanent employment with Robert Walters and will be deployed on an assignment with one of our clients, a global US Investment bank . In return we will provide you with the opportunity to develop your skills with ongoing training and professional support. What you'll do Work alongside the existing team to develop and maintain Spring Web and Spring Batch applications. Support integration efforts with Kafka and other messaging systems under the guidance of senior team members. Contribute to microservices development, learning distributed system concepts in a hands-on environment. Take ownership of assigned tasks and features, delivering them within agreed timelines. Participate in code reviews and apply feedback to continuously improve code quality. Assist in debugging and troubleshooting issues raised in production or testing environments. Help keep technical documentation up to date for features you work on. Utilize AI-powered development tools such as GitHub Copilot and other available models to assist with code generation, debugging, and documentation. What you'll bring Proficiency in Java and the Spring Framework (Spring Web or Spring Boot). Understanding of core programming concepts such as OOP, data structures, and design patterns. Familiarity with RESTful APIs and how web services interact. Basic experience with version control tools such as Git. Good communication skills and ability to work effectively within an established team. A proactive attitude with a genuine willingness to learn and grow. Nice to Have Any exposure to Kafka or other messaging systems (academic or personal projects welcome). Basic awareness of microservices architecture or distributed systems. Familiarity with Docker, Kubernetes, or any cloud platform such as AWS. Some experience with or understanding of CI/CD pipelines or DevOps practices. What's Next If you are ready to take the next step, apply now! Successful applicants will be contacted directly by a recruiter to discuss the role more. We are committed to creating an inclusive recruitment experience. If you require support or adjustments to the recruitment process, our Adjustment Concierge Service is here to help. Please feel free to contact us at (see below) to discuss how we can support you. This position is being recruited on behalf of our client through our Outsourcing service line. Resource Solutions Limited, trading as Robert Walters, acts as an employment business and agency, partnering with top organizations to help them find the best talent. We welcome applications from all candidates and are committed to providing equal opportunities.
Apr 23, 2026
Full time
Junior Java Developer Client: Investment Banking Location: Bournemouth Role Type: Permanent Work Setup: Hybrid - 4 days in office, 1 day work from home Who We Are Robert Walters is the world's most trusted talent solutions business. Across the globe, we deliver recruitment, outsourcing, and talent advisory services for businesses of all sizes, opening doors for people with diverse skills, ambitions, and backgrounds. The Role We have an exciting new opportunity for a Junior Java Developer to join Robert Walters on a Consultancy basis. You should have strong Java development and Spring experience among some of the other skills listed below. As a Junior Java Developer working on a Consultancy basis, you will benefit from permanent employment with Robert Walters and will be deployed on an assignment with one of our clients, a global US Investment bank . In return we will provide you with the opportunity to develop your skills with ongoing training and professional support. What you'll do Work alongside the existing team to develop and maintain Spring Web and Spring Batch applications. Support integration efforts with Kafka and other messaging systems under the guidance of senior team members. Contribute to microservices development, learning distributed system concepts in a hands-on environment. Take ownership of assigned tasks and features, delivering them within agreed timelines. Participate in code reviews and apply feedback to continuously improve code quality. Assist in debugging and troubleshooting issues raised in production or testing environments. Help keep technical documentation up to date for features you work on. Utilize AI-powered development tools such as GitHub Copilot and other available models to assist with code generation, debugging, and documentation. What you'll bring Proficiency in Java and the Spring Framework (Spring Web or Spring Boot). Understanding of core programming concepts such as OOP, data structures, and design patterns. Familiarity with RESTful APIs and how web services interact. Basic experience with version control tools such as Git. Good communication skills and ability to work effectively within an established team. A proactive attitude with a genuine willingness to learn and grow. Nice to Have Any exposure to Kafka or other messaging systems (academic or personal projects welcome). Basic awareness of microservices architecture or distributed systems. Familiarity with Docker, Kubernetes, or any cloud platform such as AWS. Some experience with or understanding of CI/CD pipelines or DevOps practices. What's Next If you are ready to take the next step, apply now! Successful applicants will be contacted directly by a recruiter to discuss the role more. We are committed to creating an inclusive recruitment experience. If you require support or adjustments to the recruitment process, our Adjustment Concierge Service is here to help. Please feel free to contact us at (see below) to discuss how we can support you. This position is being recruited on behalf of our client through our Outsourcing service line. Resource Solutions Limited, trading as Robert Walters, acts as an employment business and agency, partnering with top organizations to help them find the best talent. We welcome applications from all candidates and are committed to providing equal opportunities.
The Role We are looking for a dynamic and self-motivated Account Director to join our Client Services team. The Account Director will be responsible for driving client quality and continuous improvement, while expanding existing client relationships. The role will involve ensuring clear communications between our clients and Operations, delivery of governance communications, and delivery of weekly, monthly and quarterly business reviews. Ideal candidates for this role will be flexible with changing and challenging workloads, and be able to demonstrate success in managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance. Applicants should be able to demonstrate solid experience within client services, from either an account management, operations, project management or wider outsourcing perspective. Essentially, the Account Director will be responsible for ensuring our clients receive all the services we are contracted to provide and is accountable for: Client Satisfaction Clear and transparent internal financial awareness Strong governance Management of account managers (where applicable) Delivery of gross margin commitments Responsibilities Senior day-to-day client contact Financial forecasting Input top line sales and direct costs taken from operations into contribution reporting where applicable Tracking budget vs actual Monthly GM tracking Full action plans where GM falls below target To identify Farming & Growth opportunities and pass these to the VP Client Services Ensuring clear communications between the client and internal stakeholders Contractual commitments and deliverables Contract Change Notes / Variations Strong governance - ensuring a clear audit of decisions Driving continuous improvement agenda, working in partnership with TP Digital colleagues Overseeing production and accuracy of MI Invoicing and accounts receivable / aged debt Working with Operations on tactical delivery / decisions of the account running Weekly, Monthly and Quarterly review packs Delivery of weekly, monthly and quarterly business reviews Monthly / quarterly KSAT dip checks Implementing client account plans Change control Candidate criteria - what we are looking for: Experience Solid experience in client services from either an account management, operations, project management or wider outsourcing perspective Previous experience managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance Ability to demonstrate how you have added value to a client's business / service provision (client centricity) An understanding of the metrics used and the pricing structure in operation within the contact centre environment Experience of financial forecasting and invoicing Competencies and specific skills Solid understanding of how Account Management can influence achievement of business objectives An understanding of how to work proactively and positively in partnership with both operations and client priorities Excellent professional interpersonal skills. The ability to build rapport and trust with clients and colleagues. The ability to understand and communicate client requirements with a clear, positive and customer-focused message Ability to influence and negotiate with others High level of numeracy and literacy Committed, enthusiastic, positive, resourceful and resilient
Apr 23, 2026
Full time
The Role We are looking for a dynamic and self-motivated Account Director to join our Client Services team. The Account Director will be responsible for driving client quality and continuous improvement, while expanding existing client relationships. The role will involve ensuring clear communications between our clients and Operations, delivery of governance communications, and delivery of weekly, monthly and quarterly business reviews. Ideal candidates for this role will be flexible with changing and challenging workloads, and be able to demonstrate success in managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance. Applicants should be able to demonstrate solid experience within client services, from either an account management, operations, project management or wider outsourcing perspective. Essentially, the Account Director will be responsible for ensuring our clients receive all the services we are contracted to provide and is accountable for: Client Satisfaction Clear and transparent internal financial awareness Strong governance Management of account managers (where applicable) Delivery of gross margin commitments Responsibilities Senior day-to-day client contact Financial forecasting Input top line sales and direct costs taken from operations into contribution reporting where applicable Tracking budget vs actual Monthly GM tracking Full action plans where GM falls below target To identify Farming & Growth opportunities and pass these to the VP Client Services Ensuring clear communications between the client and internal stakeholders Contractual commitments and deliverables Contract Change Notes / Variations Strong governance - ensuring a clear audit of decisions Driving continuous improvement agenda, working in partnership with TP Digital colleagues Overseeing production and accuracy of MI Invoicing and accounts receivable / aged debt Working with Operations on tactical delivery / decisions of the account running Weekly, Monthly and Quarterly review packs Delivery of weekly, monthly and quarterly business reviews Monthly / quarterly KSAT dip checks Implementing client account plans Change control Candidate criteria - what we are looking for: Experience Solid experience in client services from either an account management, operations, project management or wider outsourcing perspective Previous experience managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance Ability to demonstrate how you have added value to a client's business / service provision (client centricity) An understanding of the metrics used and the pricing structure in operation within the contact centre environment Experience of financial forecasting and invoicing Competencies and specific skills Solid understanding of how Account Management can influence achievement of business objectives An understanding of how to work proactively and positively in partnership with both operations and client priorities Excellent professional interpersonal skills. The ability to build rapport and trust with clients and colleagues. The ability to understand and communicate client requirements with a clear, positive and customer-focused message Ability to influence and negotiate with others High level of numeracy and literacy Committed, enthusiastic, positive, resourceful and resilient
The Role We are looking for a dynamic and self-motivated Account Director to join our Client Services team. The Account Director will be responsible for driving client quality and continuous improvement, while expanding existing client relationships. The role will involve ensuring clear communications between our clients and Operations, delivery of governance communications, and delivery of weekly, monthly and quarterly business reviews. Ideal candidates for this role will be flexible with changing and challenging workloads, and be able to demonstrate success in managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance. Applicants should be able to demonstrate solid experience within client services, from either an account management, operations, project management or wider outsourcing perspective. Essentially, the Account Director will be responsible for ensuring our clients receive all the services we are contracted to provide and is accountable for: Client Satisfaction Clear and transparent internal financial awareness Strong governance Management of account managers (where applicable) Delivery of gross margin commitments Responsibilities Senior day-to-day client contact Financial forecasting Input top line sales and direct costs taken from operations into contribution reporting where applicable Tracking budget vs actual Monthly GM tracking Full action plans where GM falls below target To identify Farming & Growth opportunities and pass these to the VP Client Services Ensuring clear communications between the client and internal stakeholders Contractual commitments and deliverables Contract Change Notes / Variations Strong governance - ensuring a clear audit of decisions Driving continuous improvement agenda, working in partnership with TP Digital colleagues Overseeing production and accuracy of MI Invoicing and accounts receivable / aged debt Working with Operations on tactical delivery / decisions of the account running Weekly, Monthly and Quarterly review packs Delivery of weekly, monthly and quarterly business reviews Monthly / quarterly KSAT dip checks Implementing client account plans Change control Candidate criteria - what we are looking for: Experience Solid experience in client services from either an account management, operations, project management or wider outsourcing perspective Previous experience managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance Ability to demonstrate how you have added value to a client's business / service provision (client centricity) An understanding of the metrics used and the pricing structure in operation within the contact centre environment Experience of financial forecasting and invoicing Competencies and specific skills Solid understanding of how Account Management can influence achievement of business objectives An understanding of how to work proactively and positively in partnership with both operations and client priorities Excellent professional interpersonal skills. The ability to build rapport and trust with clients and colleagues. The ability to understand and communicate client requirements with a clear, positive and customer-focused message Ability to influence and negotiate with others High level of numeracy and literacy Committed, enthusiastic, positive, resourceful and resilient
Apr 23, 2026
Full time
The Role We are looking for a dynamic and self-motivated Account Director to join our Client Services team. The Account Director will be responsible for driving client quality and continuous improvement, while expanding existing client relationships. The role will involve ensuring clear communications between our clients and Operations, delivery of governance communications, and delivery of weekly, monthly and quarterly business reviews. Ideal candidates for this role will be flexible with changing and challenging workloads, and be able to demonstrate success in managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance. Applicants should be able to demonstrate solid experience within client services, from either an account management, operations, project management or wider outsourcing perspective. Essentially, the Account Director will be responsible for ensuring our clients receive all the services we are contracted to provide and is accountable for: Client Satisfaction Clear and transparent internal financial awareness Strong governance Management of account managers (where applicable) Delivery of gross margin commitments Responsibilities Senior day-to-day client contact Financial forecasting Input top line sales and direct costs taken from operations into contribution reporting where applicable Tracking budget vs actual Monthly GM tracking Full action plans where GM falls below target To identify Farming & Growth opportunities and pass these to the VP Client Services Ensuring clear communications between the client and internal stakeholders Contractual commitments and deliverables Contract Change Notes / Variations Strong governance - ensuring a clear audit of decisions Driving continuous improvement agenda, working in partnership with TP Digital colleagues Overseeing production and accuracy of MI Invoicing and accounts receivable / aged debt Working with Operations on tactical delivery / decisions of the account running Weekly, Monthly and Quarterly review packs Delivery of weekly, monthly and quarterly business reviews Monthly / quarterly KSAT dip checks Implementing client account plans Change control Candidate criteria - what we are looking for: Experience Solid experience in client services from either an account management, operations, project management or wider outsourcing perspective Previous experience managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance Ability to demonstrate how you have added value to a client's business / service provision (client centricity) An understanding of the metrics used and the pricing structure in operation within the contact centre environment Experience of financial forecasting and invoicing Competencies and specific skills Solid understanding of how Account Management can influence achievement of business objectives An understanding of how to work proactively and positively in partnership with both operations and client priorities Excellent professional interpersonal skills. The ability to build rapport and trust with clients and colleagues. The ability to understand and communicate client requirements with a clear, positive and customer-focused message Ability to influence and negotiate with others High level of numeracy and literacy Committed, enthusiastic, positive, resourceful and resilient
The Role We are looking for a dynamic and self-motivated Account Director to join our Client Services team. The Account Director will be responsible for driving client quality and continuous improvement, while expanding existing client relationships. The role will involve ensuring clear communications between our clients and Operations, delivery of governance communications, and delivery of weekly, monthly and quarterly business reviews. Ideal candidates for this role will be flexible with changing and challenging workloads, and be able to demonstrate success in managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance. Applicants should be able to demonstrate solid experience within client services, from either an account management, operations, project management or wider outsourcing perspective. Essentially, the Account Director will be responsible for ensuring our clients receive all the services we are contracted to provide and is accountable for: Client Satisfaction Clear and transparent internal financial awareness Strong governance Management of account managers (where applicable) Delivery of gross margin commitments Responsibilities Senior day-to-day client contact Financial forecasting Input top line sales and direct costs taken from operations into contribution reporting where applicable Tracking budget vs actual Monthly GM tracking Full action plans where GM falls below target To identify Farming & Growth opportunities and pass these to the VP Client Services Ensuring clear communications between the client and internal stakeholders Contractual commitments and deliverables Contract Change Notes / Variations Strong governance - ensuring a clear audit of decisions Driving continuous improvement agenda, working in partnership with TP Digital colleagues Overseeing production and accuracy of MI Invoicing and accounts receivable / aged debt Working with Operations on tactical delivery / decisions of the account running Weekly, Monthly and Quarterly review packs Delivery of weekly, monthly and quarterly business reviews Monthly / quarterly KSAT dip checks Implementing client account plans Change control Candidate criteria - what we are looking for: Experience Solid experience in client services from either an account management, operations, project management or wider outsourcing perspective Previous experience managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance Ability to demonstrate how you have added value to a client's business / service provision (client centricity) An understanding of the metrics used and the pricing structure in operation within the contact centre environment Experience of financial forecasting and invoicing Competencies and specific skills Solid understanding of how Account Management can influence achievement of business objectives An understanding of how to work proactively and positively in partnership with both operations and client priorities Excellent professional interpersonal skills. The ability to build rapport and trust with clients and colleagues. The ability to understand and communicate client requirements with a clear, positive and customer-focused message Ability to influence and negotiate with others High level of numeracy and literacy Committed, enthusiastic, positive, resourceful and resilient
Apr 23, 2026
Full time
The Role We are looking for a dynamic and self-motivated Account Director to join our Client Services team. The Account Director will be responsible for driving client quality and continuous improvement, while expanding existing client relationships. The role will involve ensuring clear communications between our clients and Operations, delivery of governance communications, and delivery of weekly, monthly and quarterly business reviews. Ideal candidates for this role will be flexible with changing and challenging workloads, and be able to demonstrate success in managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance. Applicants should be able to demonstrate solid experience within client services, from either an account management, operations, project management or wider outsourcing perspective. Essentially, the Account Director will be responsible for ensuring our clients receive all the services we are contracted to provide and is accountable for: Client Satisfaction Clear and transparent internal financial awareness Strong governance Management of account managers (where applicable) Delivery of gross margin commitments Responsibilities Senior day-to-day client contact Financial forecasting Input top line sales and direct costs taken from operations into contribution reporting where applicable Tracking budget vs actual Monthly GM tracking Full action plans where GM falls below target To identify Farming & Growth opportunities and pass these to the VP Client Services Ensuring clear communications between the client and internal stakeholders Contractual commitments and deliverables Contract Change Notes / Variations Strong governance - ensuring a clear audit of decisions Driving continuous improvement agenda, working in partnership with TP Digital colleagues Overseeing production and accuracy of MI Invoicing and accounts receivable / aged debt Working with Operations on tactical delivery / decisions of the account running Weekly, Monthly and Quarterly review packs Delivery of weekly, monthly and quarterly business reviews Monthly / quarterly KSAT dip checks Implementing client account plans Change control Candidate criteria - what we are looking for: Experience Solid experience in client services from either an account management, operations, project management or wider outsourcing perspective Previous experience managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance Ability to demonstrate how you have added value to a client's business / service provision (client centricity) An understanding of the metrics used and the pricing structure in operation within the contact centre environment Experience of financial forecasting and invoicing Competencies and specific skills Solid understanding of how Account Management can influence achievement of business objectives An understanding of how to work proactively and positively in partnership with both operations and client priorities Excellent professional interpersonal skills. The ability to build rapport and trust with clients and colleagues. The ability to understand and communicate client requirements with a clear, positive and customer-focused message Ability to influence and negotiate with others High level of numeracy and literacy Committed, enthusiastic, positive, resourceful and resilient
The Role We are looking for a dynamic and self-motivated Account Director to join our Client Services team. The Account Director will be responsible for driving client quality and continuous improvement, while expanding existing client relationships. The role will involve ensuring clear communications between our clients and Operations, delivery of governance communications, and delivery of weekly, monthly and quarterly business reviews. Ideal candidates for this role will be flexible with changing and challenging workloads, and be able to demonstrate success in managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance. Applicants should be able to demonstrate solid experience within client services, from either an account management, operations, project management or wider outsourcing perspective. Essentially, the Account Director will be responsible for ensuring our clients receive all the services we are contracted to provide and is accountable for: Client Satisfaction Clear and transparent internal financial awareness Strong governance Management of account managers (where applicable) Delivery of gross margin commitments Responsibilities Senior day-to-day client contact Financial forecasting Input top line sales and direct costs taken from operations into contribution reporting where applicable Tracking budget vs actual Monthly GM tracking Full action plans where GM falls below target To identify Farming & Growth opportunities and pass these to the VP Client Services Ensuring clear communications between the client and internal stakeholders Contractual commitments and deliverables Contract Change Notes / Variations Strong governance - ensuring a clear audit of decisions Driving continuous improvement agenda, working in partnership with TP Digital colleagues Overseeing production and accuracy of MI Invoicing and accounts receivable / aged debt Working with Operations on tactical delivery / decisions of the account running Weekly, Monthly and Quarterly review packs Delivery of weekly, monthly and quarterly business reviews Monthly / quarterly KSAT dip checks Implementing client account plans Change control Candidate criteria - what we are looking for: Experience Solid experience in client services from either an account management, operations, project management or wider outsourcing perspective Previous experience managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance Ability to demonstrate how you have added value to a client's business / service provision (client centricity) An understanding of the metrics used and the pricing structure in operation within the contact centre environment Experience of financial forecasting and invoicing Competencies and specific skills Solid understanding of how Account Management can influence achievement of business objectives An understanding of how to work proactively and positively in partnership with both operations and client priorities Excellent professional interpersonal skills. The ability to build rapport and trust with clients and colleagues. The ability to understand and communicate client requirements with a clear, positive and customer-focused message Ability to influence and negotiate with others High level of numeracy and literacy Committed, enthusiastic, positive, resourceful and resilient
Apr 23, 2026
Full time
The Role We are looking for a dynamic and self-motivated Account Director to join our Client Services team. The Account Director will be responsible for driving client quality and continuous improvement, while expanding existing client relationships. The role will involve ensuring clear communications between our clients and Operations, delivery of governance communications, and delivery of weekly, monthly and quarterly business reviews. Ideal candidates for this role will be flexible with changing and challenging workloads, and be able to demonstrate success in managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance. Applicants should be able to demonstrate solid experience within client services, from either an account management, operations, project management or wider outsourcing perspective. Essentially, the Account Director will be responsible for ensuring our clients receive all the services we are contracted to provide and is accountable for: Client Satisfaction Clear and transparent internal financial awareness Strong governance Management of account managers (where applicable) Delivery of gross margin commitments Responsibilities Senior day-to-day client contact Financial forecasting Input top line sales and direct costs taken from operations into contribution reporting where applicable Tracking budget vs actual Monthly GM tracking Full action plans where GM falls below target To identify Farming & Growth opportunities and pass these to the VP Client Services Ensuring clear communications between the client and internal stakeholders Contractual commitments and deliverables Contract Change Notes / Variations Strong governance - ensuring a clear audit of decisions Driving continuous improvement agenda, working in partnership with TP Digital colleagues Overseeing production and accuracy of MI Invoicing and accounts receivable / aged debt Working with Operations on tactical delivery / decisions of the account running Weekly, Monthly and Quarterly review packs Delivery of weekly, monthly and quarterly business reviews Monthly / quarterly KSAT dip checks Implementing client account plans Change control Candidate criteria - what we are looking for: Experience Solid experience in client services from either an account management, operations, project management or wider outsourcing perspective Previous experience managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance Ability to demonstrate how you have added value to a client's business / service provision (client centricity) An understanding of the metrics used and the pricing structure in operation within the contact centre environment Experience of financial forecasting and invoicing Competencies and specific skills Solid understanding of how Account Management can influence achievement of business objectives An understanding of how to work proactively and positively in partnership with both operations and client priorities Excellent professional interpersonal skills. The ability to build rapport and trust with clients and colleagues. The ability to understand and communicate client requirements with a clear, positive and customer-focused message Ability to influence and negotiate with others High level of numeracy and literacy Committed, enthusiastic, positive, resourceful and resilient
The Role We are looking for a dynamic and self-motivated Account Director to join our Client Services team. The Account Director will be responsible for driving client quality and continuous improvement, while expanding existing client relationships. The role will involve ensuring clear communications between our clients and Operations, delivery of governance communications, and delivery of weekly, monthly and quarterly business reviews. Ideal candidates for this role will be flexible with changing and challenging workloads, and be able to demonstrate success in managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance. Applicants should be able to demonstrate solid experience within client services, from either an account management, operations, project management or wider outsourcing perspective. Essentially, the Account Director will be responsible for ensuring our clients receive all the services we are contracted to provide and is accountable for: Client Satisfaction Clear and transparent internal financial awareness Strong governance Management of account managers (where applicable) Delivery of gross margin commitments Responsibilities Senior day-to-day client contact Financial forecasting Input top line sales and direct costs taken from operations into contribution reporting where applicable Tracking budget vs actual Monthly GM tracking Full action plans where GM falls below target To identify Farming & Growth opportunities and pass these to the VP Client Services Ensuring clear communications between the client and internal stakeholders Contractual commitments and deliverables Contract Change Notes / Variations Strong governance - ensuring a clear audit of decisions Driving continuous improvement agenda, working in partnership with TP Digital colleagues Overseeing production and accuracy of MI Invoicing and accounts receivable / aged debt Working with Operations on tactical delivery / decisions of the account running Weekly, Monthly and Quarterly review packs Delivery of weekly, monthly and quarterly business reviews Monthly / quarterly KSAT dip checks Implementing client account plans Change control Candidate criteria - what we are looking for: Experience Solid experience in client services from either an account management, operations, project management or wider outsourcing perspective Previous experience managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance Ability to demonstrate how you have added value to a client's business / service provision (client centricity) An understanding of the metrics used and the pricing structure in operation within the contact centre environment Experience of financial forecasting and invoicing Competencies and specific skills Solid understanding of how Account Management can influence achievement of business objectives An understanding of how to work proactively and positively in partnership with both operations and client priorities Excellent professional interpersonal skills. The ability to build rapport and trust with clients and colleagues. The ability to understand and communicate client requirements with a clear, positive and customer-focused message Ability to influence and negotiate with others High level of numeracy and literacy Committed, enthusiastic, positive, resourceful and resilient
Apr 23, 2026
Full time
The Role We are looking for a dynamic and self-motivated Account Director to join our Client Services team. The Account Director will be responsible for driving client quality and continuous improvement, while expanding existing client relationships. The role will involve ensuring clear communications between our clients and Operations, delivery of governance communications, and delivery of weekly, monthly and quarterly business reviews. Ideal candidates for this role will be flexible with changing and challenging workloads, and be able to demonstrate success in managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance. Applicants should be able to demonstrate solid experience within client services, from either an account management, operations, project management or wider outsourcing perspective. Essentially, the Account Director will be responsible for ensuring our clients receive all the services we are contracted to provide and is accountable for: Client Satisfaction Clear and transparent internal financial awareness Strong governance Management of account managers (where applicable) Delivery of gross margin commitments Responsibilities Senior day-to-day client contact Financial forecasting Input top line sales and direct costs taken from operations into contribution reporting where applicable Tracking budget vs actual Monthly GM tracking Full action plans where GM falls below target To identify Farming & Growth opportunities and pass these to the VP Client Services Ensuring clear communications between the client and internal stakeholders Contractual commitments and deliverables Contract Change Notes / Variations Strong governance - ensuring a clear audit of decisions Driving continuous improvement agenda, working in partnership with TP Digital colleagues Overseeing production and accuracy of MI Invoicing and accounts receivable / aged debt Working with Operations on tactical delivery / decisions of the account running Weekly, Monthly and Quarterly review packs Delivery of weekly, monthly and quarterly business reviews Monthly / quarterly KSAT dip checks Implementing client account plans Change control Candidate criteria - what we are looking for: Experience Solid experience in client services from either an account management, operations, project management or wider outsourcing perspective Previous experience managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance Ability to demonstrate how you have added value to a client's business / service provision (client centricity) An understanding of the metrics used and the pricing structure in operation within the contact centre environment Experience of financial forecasting and invoicing Competencies and specific skills Solid understanding of how Account Management can influence achievement of business objectives An understanding of how to work proactively and positively in partnership with both operations and client priorities Excellent professional interpersonal skills. The ability to build rapport and trust with clients and colleagues. The ability to understand and communicate client requirements with a clear, positive and customer-focused message Ability to influence and negotiate with others High level of numeracy and literacy Committed, enthusiastic, positive, resourceful and resilient
The Role We are looking for a dynamic and self-motivated Account Director to join our Client Services team. The Account Director will be responsible for driving client quality and continuous improvement, while expanding existing client relationships. The role will involve ensuring clear communications between our clients and Operations, delivery of governance communications, and delivery of weekly, monthly and quarterly business reviews. Ideal candidates for this role will be flexible with changing and challenging workloads, and be able to demonstrate success in managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance. Applicants should be able to demonstrate solid experience within client services, from either an account management, operations, project management or wider outsourcing perspective. Essentially, the Account Director will be responsible for ensuring our clients receive all the services we are contracted to provide and is accountable for: Client Satisfaction Clear and transparent internal financial awareness Strong governance Management of account managers (where applicable) Delivery of gross margin commitments Responsibilities Senior day-to-day client contact Financial forecasting Input top line sales and direct costs taken from operations into contribution reporting where applicable Tracking budget vs actual Monthly GM tracking Full action plans where GM falls below target To identify Farming & Growth opportunities and pass these to the VP Client Services Ensuring clear communications between the client and internal stakeholders Contractual commitments and deliverables Contract Change Notes / Variations Strong governance - ensuring a clear audit of decisions Driving continuous improvement agenda, working in partnership with TP Digital colleagues Overseeing production and accuracy of MI Invoicing and accounts receivable / aged debt Working with Operations on tactical delivery / decisions of the account running Weekly, Monthly and Quarterly review packs Delivery of weekly, monthly and quarterly business reviews Monthly / quarterly KSAT dip checks Implementing client account plans Change control Candidate criteria - what we are looking for: Experience Solid experience in client services from either an account management, operations, project management or wider outsourcing perspective Previous experience managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance Ability to demonstrate how you have added value to a client's business / service provision (client centricity) An understanding of the metrics used and the pricing structure in operation within the contact centre environment Experience of financial forecasting and invoicing Competencies and specific skills Solid understanding of how Account Management can influence achievement of business objectives An understanding of how to work proactively and positively in partnership with both operations and client priorities Excellent professional interpersonal skills. The ability to build rapport and trust with clients and colleagues. The ability to understand and communicate client requirements with a clear, positive and customer-focused message Ability to influence and negotiate with others High level of numeracy and literacy Committed, enthusiastic, positive, resourceful and resilient
Apr 22, 2026
Full time
The Role We are looking for a dynamic and self-motivated Account Director to join our Client Services team. The Account Director will be responsible for driving client quality and continuous improvement, while expanding existing client relationships. The role will involve ensuring clear communications between our clients and Operations, delivery of governance communications, and delivery of weekly, monthly and quarterly business reviews. Ideal candidates for this role will be flexible with changing and challenging workloads, and be able to demonstrate success in managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance. Applicants should be able to demonstrate solid experience within client services, from either an account management, operations, project management or wider outsourcing perspective. Essentially, the Account Director will be responsible for ensuring our clients receive all the services we are contracted to provide and is accountable for: Client Satisfaction Clear and transparent internal financial awareness Strong governance Management of account managers (where applicable) Delivery of gross margin commitments Responsibilities Senior day-to-day client contact Financial forecasting Input top line sales and direct costs taken from operations into contribution reporting where applicable Tracking budget vs actual Monthly GM tracking Full action plans where GM falls below target To identify Farming & Growth opportunities and pass these to the VP Client Services Ensuring clear communications between the client and internal stakeholders Contractual commitments and deliverables Contract Change Notes / Variations Strong governance - ensuring a clear audit of decisions Driving continuous improvement agenda, working in partnership with TP Digital colleagues Overseeing production and accuracy of MI Invoicing and accounts receivable / aged debt Working with Operations on tactical delivery / decisions of the account running Weekly, Monthly and Quarterly review packs Delivery of weekly, monthly and quarterly business reviews Monthly / quarterly KSAT dip checks Implementing client account plans Change control Candidate criteria - what we are looking for: Experience Solid experience in client services from either an account management, operations, project management or wider outsourcing perspective Previous experience managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance Ability to demonstrate how you have added value to a client's business / service provision (client centricity) An understanding of the metrics used and the pricing structure in operation within the contact centre environment Experience of financial forecasting and invoicing Competencies and specific skills Solid understanding of how Account Management can influence achievement of business objectives An understanding of how to work proactively and positively in partnership with both operations and client priorities Excellent professional interpersonal skills. The ability to build rapport and trust with clients and colleagues. The ability to understand and communicate client requirements with a clear, positive and customer-focused message Ability to influence and negotiate with others High level of numeracy and literacy Committed, enthusiastic, positive, resourceful and resilient
The Role We are looking for a dynamic and self-motivated Account Director to join our Client Services team. The Account Director will be responsible for driving client quality and continuous improvement, while expanding existing client relationships. The role will involve ensuring clear communications between our clients and Operations, delivery of governance communications, and delivery of weekly, monthly and quarterly business reviews. Ideal candidates for this role will be flexible with changing and challenging workloads, and be able to demonstrate success in managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance. Applicants should be able to demonstrate solid experience within client services, from either an account management, operations, project management or wider outsourcing perspective. Essentially, the Account Director will be responsible for ensuring our clients receive all the services we are contracted to provide and is accountable for: Client Satisfaction Clear and transparent internal financial awareness Strong governance Management of account managers (where applicable) Delivery of gross margin commitments Responsibilities Senior day-to-day client contact Financial forecasting Input top line sales and direct costs taken from operations into contribution reporting where applicable Tracking budget vs actual Monthly GM tracking Full action plans where GM falls below target To identify Farming & Growth opportunities and pass these to the VP Client Services Ensuring clear communications between the client and internal stakeholders Contractual commitments and deliverables Contract Change Notes / Variations Strong governance - ensuring a clear audit of decisions Driving continuous improvement agenda, working in partnership with TP Digital colleagues Overseeing production and accuracy of MI Invoicing and accounts receivable / aged debt Working with Operations on tactical delivery / decisions of the account running Weekly, Monthly and Quarterly review packs Delivery of weekly, monthly and quarterly business reviews Monthly / quarterly KSAT dip checks Implementing client account plans Change control Candidate criteria - what we are looking for: Experience Solid experience in client services from either an account management, operations, project management or wider outsourcing perspective Previous experience managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance Ability to demonstrate how you have added value to a client's business / service provision (client centricity) An understanding of the metrics used and the pricing structure in operation within the contact centre environment Experience of financial forecasting and invoicing Competencies and specific skills Solid understanding of how Account Management can influence achievement of business objectives An understanding of how to work proactively and positively in partnership with both operations and client priorities Excellent professional interpersonal skills. The ability to build rapport and trust with clients and colleagues. The ability to understand and communicate client requirements with a clear, positive and customer-focused message Ability to influence and negotiate with others High level of numeracy and literacy Committed, enthusiastic, positive, resourceful and resilient
Apr 22, 2026
Full time
The Role We are looking for a dynamic and self-motivated Account Director to join our Client Services team. The Account Director will be responsible for driving client quality and continuous improvement, while expanding existing client relationships. The role will involve ensuring clear communications between our clients and Operations, delivery of governance communications, and delivery of weekly, monthly and quarterly business reviews. Ideal candidates for this role will be flexible with changing and challenging workloads, and be able to demonstrate success in managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance. Applicants should be able to demonstrate solid experience within client services, from either an account management, operations, project management or wider outsourcing perspective. Essentially, the Account Director will be responsible for ensuring our clients receive all the services we are contracted to provide and is accountable for: Client Satisfaction Clear and transparent internal financial awareness Strong governance Management of account managers (where applicable) Delivery of gross margin commitments Responsibilities Senior day-to-day client contact Financial forecasting Input top line sales and direct costs taken from operations into contribution reporting where applicable Tracking budget vs actual Monthly GM tracking Full action plans where GM falls below target To identify Farming & Growth opportunities and pass these to the VP Client Services Ensuring clear communications between the client and internal stakeholders Contractual commitments and deliverables Contract Change Notes / Variations Strong governance - ensuring a clear audit of decisions Driving continuous improvement agenda, working in partnership with TP Digital colleagues Overseeing production and accuracy of MI Invoicing and accounts receivable / aged debt Working with Operations on tactical delivery / decisions of the account running Weekly, Monthly and Quarterly review packs Delivery of weekly, monthly and quarterly business reviews Monthly / quarterly KSAT dip checks Implementing client account plans Change control Candidate criteria - what we are looking for: Experience Solid experience in client services from either an account management, operations, project management or wider outsourcing perspective Previous experience managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance Ability to demonstrate how you have added value to a client's business / service provision (client centricity) An understanding of the metrics used and the pricing structure in operation within the contact centre environment Experience of financial forecasting and invoicing Competencies and specific skills Solid understanding of how Account Management can influence achievement of business objectives An understanding of how to work proactively and positively in partnership with both operations and client priorities Excellent professional interpersonal skills. The ability to build rapport and trust with clients and colleagues. The ability to understand and communicate client requirements with a clear, positive and customer-focused message Ability to influence and negotiate with others High level of numeracy and literacy Committed, enthusiastic, positive, resourceful and resilient
