Job Category: Management,The Brown and Hurley Group,Workshop / Service Job Description We're seeking an experienced Service Manager to lead our agricultural workshop and drive high standards across customer service, team performance and operational efficiency. This is a great opportunity for someone who enjoys leading people, improving processes and delivering quality outcomes for customers. About Us The Brown and Hurley Group is one of Australia's leading truck and agricultural dealerships, operating across 21 locations in Queensland and Northern New South Wales. As an Australian family-owned business with 80 years of industry experience, we specialise in the sale and service of heavy commercial trucks, trailers, and agricultural and construction machinery. Recognised with numerous industry awards, the Brown and Hurley Group is a trusted and leading supplier to Australia's road transport and agricultural sectors. About the Role Based at our Ayr branch and reporting to the Branch Manager, you'll be responsible for leading a high performing Service Department and delivering exceptional support to both internal and external customers. You'll oversee the day to day workshop operations, mentor and develop your team, maintain strong relationships with customers and suppliers, and work closely with Parts and Sales to drive overall branch performance. Key Responsibilities Leadership & Team Development Lead, mentor and support Technicians, Apprentices and Service Advisors. Build a positive, safety focused and customer centric team culture. Oversee recruitment, onboarding and ongoing training for workshop staff. Manage performance, identify skill gaps and ensure staff complete required OEM and internal training. Customer Service & Relationship Management Deliver consistent, high quality customer service and communication. Maintain strong relationships with customers, fleets and suppliers through regular engagement. Resolve complex customer issues professionally and promptly. Workshop Operations Manage daily workflow including scheduling, job allocation and technician productivity. Ensure accurate diagnostics and repairs aligned with OEM standards. Run daily production meetings to review job status, parts availability and deadlines. Actively manage Work in Progress (WIP) to ensure timely invoicing and minimise aged WIP. Maintain a clean, organised and compliant workshop environment. Quality, Safety & Compliance Promote a "Right First Time" approach to minimise repeat repairs. Monitor workmanship quality and investigate comebacks. Ensure adherence to WHS, environmental and company safety requirements. Monitor labour recovery, workshop profitability, job costing and key KPIs. Control costs, overtime and resource allocation. Identify opportunities to improve efficiency and grow service revenue. Ensure accurate completion of job cards, time entries and warranty claims. Skills & Experience Experience as a Service Manager, Foreman, Leading Hand or similar in agricultural, heavy vehicle or automotive dealerships. Strong technical knowledge of agricultural equipment (Case IH, New Holland) or heavy vehicles. Sound understanding of warranty processes, job costing and workshop KPIs. Confident leader with the ability to coach, motivate and develop staff. Excellent communication, problem solving and customer service skills. Strong organisational skills and the ability to manage multiple priorities. Proficient with dealership management systems (DMS), service tools and reporting systems. A continuous improvement mindset with a focus on efficiency and service excellence. Qualifications Certificate III in Heavy Vehicle Mechanical Technology, Engineering (Fixed/ Mobile Plant) or similar. What We Offer Supportive leadership team and strong organisational backing Competitive remuneration package and performance bonus Long-term career growth and development opportunities Company car and fuel card provided. Work with Australia's leading brands in a long-established, family-owned business. Access to health and wellbeing programs, plus retail, banking, and health insurance discounts.
Apr 19, 2026
Full time
Job Category: Management,The Brown and Hurley Group,Workshop / Service Job Description We're seeking an experienced Service Manager to lead our agricultural workshop and drive high standards across customer service, team performance and operational efficiency. This is a great opportunity for someone who enjoys leading people, improving processes and delivering quality outcomes for customers. About Us The Brown and Hurley Group is one of Australia's leading truck and agricultural dealerships, operating across 21 locations in Queensland and Northern New South Wales. As an Australian family-owned business with 80 years of industry experience, we specialise in the sale and service of heavy commercial trucks, trailers, and agricultural and construction machinery. Recognised with numerous industry awards, the Brown and Hurley Group is a trusted and leading supplier to Australia's road transport and agricultural sectors. About the Role Based at our Ayr branch and reporting to the Branch Manager, you'll be responsible for leading a high performing Service Department and delivering exceptional support to both internal and external customers. You'll oversee the day to day workshop operations, mentor and develop your team, maintain strong relationships with customers and suppliers, and work closely with Parts and Sales to drive overall branch performance. Key Responsibilities Leadership & Team Development Lead, mentor and support Technicians, Apprentices and Service Advisors. Build a positive, safety focused and customer centric team culture. Oversee recruitment, onboarding and ongoing training for workshop staff. Manage performance, identify skill gaps and ensure staff complete required OEM and internal training. Customer Service & Relationship Management Deliver consistent, high quality customer service and communication. Maintain strong relationships with customers, fleets and suppliers through regular engagement. Resolve complex customer issues professionally and promptly. Workshop Operations Manage daily workflow including scheduling, job allocation and technician productivity. Ensure accurate diagnostics and repairs aligned with OEM standards. Run daily production meetings to review job status, parts availability and deadlines. Actively manage Work in Progress (WIP) to ensure timely invoicing and minimise aged WIP. Maintain a clean, organised and compliant workshop environment. Quality, Safety & Compliance Promote a "Right First Time" approach to minimise repeat repairs. Monitor workmanship quality and investigate comebacks. Ensure adherence to WHS, environmental and company safety requirements. Monitor labour recovery, workshop profitability, job costing and key KPIs. Control costs, overtime and resource allocation. Identify opportunities to improve efficiency and grow service revenue. Ensure accurate completion of job cards, time entries and warranty claims. Skills & Experience Experience as a Service Manager, Foreman, Leading Hand or similar in agricultural, heavy vehicle or automotive dealerships. Strong technical knowledge of agricultural equipment (Case IH, New Holland) or heavy vehicles. Sound understanding of warranty processes, job costing and workshop KPIs. Confident leader with the ability to coach, motivate and develop staff. Excellent communication, problem solving and customer service skills. Strong organisational skills and the ability to manage multiple priorities. Proficient with dealership management systems (DMS), service tools and reporting systems. A continuous improvement mindset with a focus on efficiency and service excellence. Qualifications Certificate III in Heavy Vehicle Mechanical Technology, Engineering (Fixed/ Mobile Plant) or similar. What We Offer Supportive leadership team and strong organisational backing Competitive remuneration package and performance bonus Long-term career growth and development opportunities Company car and fuel card provided. Work with Australia's leading brands in a long-established, family-owned business. Access to health and wellbeing programs, plus retail, banking, and health insurance discounts.
Glen Callum Associates Ltd
Newcastle Upon Tyne, Tyne And Wear
Branch Manager - Motor Factor Are you a strong leader with a passion for the automotive industry ? Do you have extensive experience in managing a Motor Factor branch or similar, ensuring the smooth running of the business? We're looking for a Motor Factor Branch Manager to take charge and drive success at our busy branch! You will be joining a dynamic and growing team and make a real impact in a fast-paced automotive environment. As Branch Manager , you'll be in charge of overseeing the daily operations of the branch, warehouse, sales office and trade counter, ensuring we meet KPIs, SLAs, and provide top-notch service to our customers. Location: Washington, Newcastle Upon Tyne, Sunderland, Durham, North Shields, Hebburn, Whickham, Stanley, Chester le Street, Houghton le Spring, Seaham, Darlington Salary: Up to 45K Basic + Bonus + Pension + 28 days annual leave inc BH What You'll Do: Lead and manage the daily operations of the branch, including the warehouse, sales office, and trade counter. Ensure KPIs & SLAs are consistently met while driving the success of the branch. Oversee stock control, goods in and goods out, and carry out regular stock takes. Take charge of team leadership and staff development by offering ongoing training and ensuring the team is motivated and high-performing. Manage and develop relationships with suppliers and customers to ensure smooth operations. Report directly to the MD, providing insight into branch performance and areas for improvement. Ensure excellent customer service and that products are delivered efficiently and accurately. What We Need From You: Strong knowledge of car parts, accessories, and automotive products. Proven experience in managing a Motor Factor branch, with strong leadership skills. Experience with MAM software is a huge advantage (but not essential). Team leadership experience, with the ability to inspire, motivate, and develop a successful team. A results-driven mindset, with experience managing KPIs, SLAs, and daily operations. Excellent communication skills and a customer-focused approach. Why You Should Apply: Competitive salary and attractive bonus structure. Excellent career progression opportunities with a growing company. Dynamic and supportive team environment. Be a key part of a successful company that values leadership, teamwork, and innovation. Ready to Lead? If you're a motivated and results-driven leader with a passion for the automotive industry and you're ready to make an impact, we want to hear from you! Apply now by sending your CV to Robert Cox at Glen Callum Associates Ltd on or give us a call on (phone number removed) to find out more. JOB REF: 4242RCA Branch Manager
Oct 03, 2025
Full time
Branch Manager - Motor Factor Are you a strong leader with a passion for the automotive industry ? Do you have extensive experience in managing a Motor Factor branch or similar, ensuring the smooth running of the business? We're looking for a Motor Factor Branch Manager to take charge and drive success at our busy branch! You will be joining a dynamic and growing team and make a real impact in a fast-paced automotive environment. As Branch Manager , you'll be in charge of overseeing the daily operations of the branch, warehouse, sales office and trade counter, ensuring we meet KPIs, SLAs, and provide top-notch service to our customers. Location: Washington, Newcastle Upon Tyne, Sunderland, Durham, North Shields, Hebburn, Whickham, Stanley, Chester le Street, Houghton le Spring, Seaham, Darlington Salary: Up to 45K Basic + Bonus + Pension + 28 days annual leave inc BH What You'll Do: Lead and manage the daily operations of the branch, including the warehouse, sales office, and trade counter. Ensure KPIs & SLAs are consistently met while driving the success of the branch. Oversee stock control, goods in and goods out, and carry out regular stock takes. Take charge of team leadership and staff development by offering ongoing training and ensuring the team is motivated and high-performing. Manage and develop relationships with suppliers and customers to ensure smooth operations. Report directly to the MD, providing insight into branch performance and areas for improvement. Ensure excellent customer service and that products are delivered efficiently and accurately. What We Need From You: Strong knowledge of car parts, accessories, and automotive products. Proven experience in managing a Motor Factor branch, with strong leadership skills. Experience with MAM software is a huge advantage (but not essential). Team leadership experience, with the ability to inspire, motivate, and develop a successful team. A results-driven mindset, with experience managing KPIs, SLAs, and daily operations. Excellent communication skills and a customer-focused approach. Why You Should Apply: Competitive salary and attractive bonus structure. Excellent career progression opportunities with a growing company. Dynamic and supportive team environment. Be a key part of a successful company that values leadership, teamwork, and innovation. Ready to Lead? If you're a motivated and results-driven leader with a passion for the automotive industry and you're ready to make an impact, we want to hear from you! Apply now by sending your CV to Robert Cox at Glen Callum Associates Ltd on or give us a call on (phone number removed) to find out more. JOB REF: 4242RCA Branch Manager
Branch / Depot Manager - Automotive Aftermarket Lead from the Front. Drive Results. Power the Automotive Aftermarket. We're seeking a dynamic and hands-on Branch / Depot Manager to take full ownership of one of our key distribution sites. If you're a natural leader with a passion for maximising profitability, streamlining operations, and developing high-performing teams, this is your chance to step into a rewarding leadership role with a market-leading global brand in the automotive aftermarket industry. This is not just a desk-bound role - you'll be on the floor, leading by example , solving problems, and implementing strategies that directly impact performance and profit. From logistics and stock flow to customer service and team development, your decisions will shape the success of your branch. Location - Shefford, Bedworth, Letchworth, Milton Keynes, St Albans, Cambridge Salary - Up to 45K basic - Bonus - 25 days Hols (inc BH 32 days total) - Pension - Employee Assistance Program - Life Assurance - Free On Site Parking - Mon to Fri NO weekend What You'll Be Driving: Operational Efficiency - Review and refine workflows, implement smarter systems, and reduce waste Profitability - Own your branch P&L, drive margins, and deliver strong commercial results Team Leadership - Motivate, coach, and empower your team to exceed expectations Stock & Systems Management - Oversee inventory, ensure accuracy, and improve stock turnover Customer Experience - Ensure top-tier service for trade and retail customers Who You Are: Proven experience managing a branch, depot, or high-volume distribution operation Background in automotive aftermarket, parts distribution, or logistics A hands-on leader with a track record of improving performance and driving growth Skilled in stock control, health & safety, team development, and KPI management A commercially minded operator with a strong focus on efficiency, service, and profit Why Join Us? Be part of a forward-thinking global brand with genuine career progression Make your mark in a critical leadership role with autonomy and accountability Work in a people-first culture that rewards results and invests in its leaders Enjoy work-life balance with no weekend shifts Apply in Confidence: Send your CV to Robert Cox, Senior Recruitment Consultant at Glen Callum Associates Ltd - Or call (phone number removed) for a confidential discussion Job Ref: 4265RCC - Branch / Depot Manager
Oct 03, 2025
Full time
Branch / Depot Manager - Automotive Aftermarket Lead from the Front. Drive Results. Power the Automotive Aftermarket. We're seeking a dynamic and hands-on Branch / Depot Manager to take full ownership of one of our key distribution sites. If you're a natural leader with a passion for maximising profitability, streamlining operations, and developing high-performing teams, this is your chance to step into a rewarding leadership role with a market-leading global brand in the automotive aftermarket industry. This is not just a desk-bound role - you'll be on the floor, leading by example , solving problems, and implementing strategies that directly impact performance and profit. From logistics and stock flow to customer service and team development, your decisions will shape the success of your branch. Location - Shefford, Bedworth, Letchworth, Milton Keynes, St Albans, Cambridge Salary - Up to 45K basic - Bonus - 25 days Hols (inc BH 32 days total) - Pension - Employee Assistance Program - Life Assurance - Free On Site Parking - Mon to Fri NO weekend What You'll Be Driving: Operational Efficiency - Review and refine workflows, implement smarter systems, and reduce waste Profitability - Own your branch P&L, drive margins, and deliver strong commercial results Team Leadership - Motivate, coach, and empower your team to exceed expectations Stock & Systems Management - Oversee inventory, ensure accuracy, and improve stock turnover Customer Experience - Ensure top-tier service for trade and retail customers Who You Are: Proven experience managing a branch, depot, or high-volume distribution operation Background in automotive aftermarket, parts distribution, or logistics A hands-on leader with a track record of improving performance and driving growth Skilled in stock control, health & safety, team development, and KPI management A commercially minded operator with a strong focus on efficiency, service, and profit Why Join Us? Be part of a forward-thinking global brand with genuine career progression Make your mark in a critical leadership role with autonomy and accountability Work in a people-first culture that rewards results and invests in its leaders Enjoy work-life balance with no weekend shifts Apply in Confidence: Send your CV to Robert Cox, Senior Recruitment Consultant at Glen Callum Associates Ltd - Or call (phone number removed) for a confidential discussion Job Ref: 4265RCC - Branch / Depot Manager
Branch / Depot Manager - Automotive Aftermarket Lead from the Front. Drive Results. Power the Automotive Aftermarket. We're seeking a dynamic and hands-on Branch / Depot Manager to take full ownership of one of our key distribution sites. If you're a natural leader with a passion for maximising profitability, streamlining operations, and developing high-performing teams, this is your chance to step into a rewarding leadership role with a market-leading global brand in the automotive aftermarket industry. This is not just a desk-bound role - you'll be on the floor, leading by example , solving problems, and implementing strategies that directly impact performance and profit. From logistics and stock flow to customer service and team development, your decisions will shape the success of your branch. Location - Shefford, Bedworth, Letchworth, Milton Keynes, St Albans, Cambridge Salary - Up to £45K basic - Bonus - 25 days Hols (inc BH 32 days total) - Pension - Employee Assistance Program - Life Assurance - Free On Site Parking - Mon to Fri NO weekend What You'll Be Driving: Operational Efficiency - Review and refine workflows, implement smarter systems, and reduce waste Profitability - Own your branch P&L, drive margins, and deliver strong commercial results Team Leadership - Motivate, coach, and empower your team to exceed expectations Stock & Systems Management - Oversee inventory, ensure accuracy, and improve stock turnover Customer Experience - Ensure top-tier service for trade and retail customers Who You Are: Proven experience managing a branch, depot, or high-volume distribution operation Background in automotive aftermarket, parts distribution, or logistics A hands-on leader with a track record of improving performance and driving growth Skilled in stock control, health & safety, team development, and KPI management A commercially minded operator with a strong focus on efficiency, service, and profit Why Join Us? Be part of a forward-thinking global brand with genuine career progression Make your mark in a critical leadership role with autonomy and accountability Work in a people-first culture that rewards results and invests in its leaders Enjoy work-life balance with no weekend shifts Apply in Confidence: Send your CV to Robert Cox, Senior Recruitment Consultant at Glen Callum Associates Ltd - Or call for a confidential discussion Job Ref: 4265RCC - Branch / Depot Manager
Oct 02, 2025
Full time
Branch / Depot Manager - Automotive Aftermarket Lead from the Front. Drive Results. Power the Automotive Aftermarket. We're seeking a dynamic and hands-on Branch / Depot Manager to take full ownership of one of our key distribution sites. If you're a natural leader with a passion for maximising profitability, streamlining operations, and developing high-performing teams, this is your chance to step into a rewarding leadership role with a market-leading global brand in the automotive aftermarket industry. This is not just a desk-bound role - you'll be on the floor, leading by example , solving problems, and implementing strategies that directly impact performance and profit. From logistics and stock flow to customer service and team development, your decisions will shape the success of your branch. Location - Shefford, Bedworth, Letchworth, Milton Keynes, St Albans, Cambridge Salary - Up to £45K basic - Bonus - 25 days Hols (inc BH 32 days total) - Pension - Employee Assistance Program - Life Assurance - Free On Site Parking - Mon to Fri NO weekend What You'll Be Driving: Operational Efficiency - Review and refine workflows, implement smarter systems, and reduce waste Profitability - Own your branch P&L, drive margins, and deliver strong commercial results Team Leadership - Motivate, coach, and empower your team to exceed expectations Stock & Systems Management - Oversee inventory, ensure accuracy, and improve stock turnover Customer Experience - Ensure top-tier service for trade and retail customers Who You Are: Proven experience managing a branch, depot, or high-volume distribution operation Background in automotive aftermarket, parts distribution, or logistics A hands-on leader with a track record of improving performance and driving growth Skilled in stock control, health & safety, team development, and KPI management A commercially minded operator with a strong focus on efficiency, service, and profit Why Join Us? Be part of a forward-thinking global brand with genuine career progression Make your mark in a critical leadership role with autonomy and accountability Work in a people-first culture that rewards results and invests in its leaders Enjoy work-life balance with no weekend shifts Apply in Confidence: Send your CV to Robert Cox, Senior Recruitment Consultant at Glen Callum Associates Ltd - Or call for a confidential discussion Job Ref: 4265RCC - Branch / Depot Manager
