IT Trainer Executive Durham (with travel across UK offices) Full-time 35 hours per week Flexible working About the Role We are an award-winning, Legal 500 law firm with offices across the North, acting nationally across a range of legal services including Court of Protection, Mental Health Law, Family Law, Conveyancing, Dispute Resolution, Employment Law, Education Law, and Private Client services. We are seeking an engaging and proactive IT Trainer to join our Workplace & IT team. This role is key to ensuring colleagues across multiple offices are confident, efficient, and secure in their use of technology. You will deliver high-quality onboarding, systems training, device support, and cybersecurity awareness, while also contributing to IT projects and continuous digital improvement across the firm. Location Based in Durham Regular travel to other UK offices required Key Responsibilities IT Onboarding & Induction Deliver engaging IT induction sessions for all new starters Provide role-specific training for legal teams, support staff, and managers Ensure colleagues are confident using core systems and devices Systems Training Deliver training on key applications (practice management, document management, time recording, billing, and Microsoft 365) Create user guides, video walkthroughs, and e-learning content Support system upgrades and new technology rollouts Device & Hardware Training Train users on: Mobile devices and apps Secure printing and scanning (MFDs/photocopiers) Telephony and video tools (e.g. Teams Rooms, headsets) Cybersecurity Awareness Deliver firmwide cybersecurity training Educate users on phishing, data protection, and safe digital behaviour Reinforce best practices through ongoing sessions Project Support Contribute to IT projects through training, documentation, and rollout planning Support user acceptance testing and stakeholder communication Align training delivery with project goals Training Needs & Continuous Improvement Identify training needs through engagement with IT Helpdesk trends Schedule refresher sessions for systems and cybersecurity topics Maintain a training calendar and track attendance/feedback Continuously improve training content and delivery What We're Looking For Experience & Knowledge 3-5 years' experience delivering IT training in a professional environment Strong working knowledge of Microsoft 365 (Teams, Outlook, OneDrive, SharePoint) Experience creating training materials (guides, videos, e-learning) Familiarity with system rollouts and upgrades Ideally experience within legal or professional services environments Understanding of cybersecurity awareness and best practices Skills & Attributes Excellent communication and presentation skills Ability to translate technical concepts into simple, practical guidance Strong organisational and planning skills Ability to manage workload across multiple locations Proactive and solutions-focused mindset Confident working with stakeholders at all levels Approachable, patient, and enthusiastic about helping others Willingness to travel between offices Our Values We are looking for someone who embodies: Cooperation - supporting colleagues and clients Courage - thinking big and being ambitious Excellence - delivering high standards Integrity - being open and transparent Kindness - valuing people and community What's in It for You? Competitive salary + annual bonus scheme 4% employer pension contribution 25 days holiday + 3 days at Christmas 5 extra days leave every 5 years Life assurance (3x salary) Employee Assistance Programme (24/7 support) Free annual flu jab Discounts via wellbeing & retail apps £50 birthday gift + flexible day £50 Christmas gift + office closure Cycle to work scheme Electric car salary sacrifice scheme Office refreshments Access to shared experiences (e.g. museum passes) Opportunity to join internal working groups (wellbeing, diversity, sustainability, community) Regular employee surveys and guest speakers Ready to Apply? If you're passionate about empowering others through technology and want to play a key role in improving digital capability across a growing organisation, we'd love to hear from you.
Apr 18, 2026
Full time
IT Trainer Executive Durham (with travel across UK offices) Full-time 35 hours per week Flexible working About the Role We are an award-winning, Legal 500 law firm with offices across the North, acting nationally across a range of legal services including Court of Protection, Mental Health Law, Family Law, Conveyancing, Dispute Resolution, Employment Law, Education Law, and Private Client services. We are seeking an engaging and proactive IT Trainer to join our Workplace & IT team. This role is key to ensuring colleagues across multiple offices are confident, efficient, and secure in their use of technology. You will deliver high-quality onboarding, systems training, device support, and cybersecurity awareness, while also contributing to IT projects and continuous digital improvement across the firm. Location Based in Durham Regular travel to other UK offices required Key Responsibilities IT Onboarding & Induction Deliver engaging IT induction sessions for all new starters Provide role-specific training for legal teams, support staff, and managers Ensure colleagues are confident using core systems and devices Systems Training Deliver training on key applications (practice management, document management, time recording, billing, and Microsoft 365) Create user guides, video walkthroughs, and e-learning content Support system upgrades and new technology rollouts Device & Hardware Training Train users on: Mobile devices and apps Secure printing and scanning (MFDs/photocopiers) Telephony and video tools (e.g. Teams Rooms, headsets) Cybersecurity Awareness Deliver firmwide cybersecurity training Educate users on phishing, data protection, and safe digital behaviour Reinforce best practices through ongoing sessions Project Support Contribute to IT projects through training, documentation, and rollout planning Support user acceptance testing and stakeholder communication Align training delivery with project goals Training Needs & Continuous Improvement Identify training needs through engagement with IT Helpdesk trends Schedule refresher sessions for systems and cybersecurity topics Maintain a training calendar and track attendance/feedback Continuously improve training content and delivery What We're Looking For Experience & Knowledge 3-5 years' experience delivering IT training in a professional environment Strong working knowledge of Microsoft 365 (Teams, Outlook, OneDrive, SharePoint) Experience creating training materials (guides, videos, e-learning) Familiarity with system rollouts and upgrades Ideally experience within legal or professional services environments Understanding of cybersecurity awareness and best practices Skills & Attributes Excellent communication and presentation skills Ability to translate technical concepts into simple, practical guidance Strong organisational and planning skills Ability to manage workload across multiple locations Proactive and solutions-focused mindset Confident working with stakeholders at all levels Approachable, patient, and enthusiastic about helping others Willingness to travel between offices Our Values We are looking for someone who embodies: Cooperation - supporting colleagues and clients Courage - thinking big and being ambitious Excellence - delivering high standards Integrity - being open and transparent Kindness - valuing people and community What's in It for You? Competitive salary + annual bonus scheme 4% employer pension contribution 25 days holiday + 3 days at Christmas 5 extra days leave every 5 years Life assurance (3x salary) Employee Assistance Programme (24/7 support) Free annual flu jab Discounts via wellbeing & retail apps £50 birthday gift + flexible day £50 Christmas gift + office closure Cycle to work scheme Electric car salary sacrifice scheme Office refreshments Access to shared experiences (e.g. museum passes) Opportunity to join internal working groups (wellbeing, diversity, sustainability, community) Regular employee surveys and guest speakers Ready to Apply? If you're passionate about empowering others through technology and want to play a key role in improving digital capability across a growing organisation, we'd love to hear from you.
About Get Golfing Get Golfing is a charity with a purpose to improve lives through golf, a mission to make its courses and clubhouses accessible to all, and a vision for its sites to be central to the communities it serves. Our business model is to maximise revenue through memberships, golf days, events, functions, and F&B. We say that "our courses are for golfers while our clubhouses are for everyone". Role Purpose The Golf Operations Assistant will support the Golf Operations Manager in ensuring a smooth and efficient operation for all users of the golf course, ensuring attentive and efficient service while enhancing the overall customer and member experience. The Golf Operations Assistant will be responsible for maintaining Get Golfing's golf management software, 'Golf Manager', to ensure a high-quality experience for the club's members, guests and visitors. Overall Responsibilities Daily Golf Operations Being the face of the operation in all golf service related areas of the business, this could be inside or outside, as the golf check in reception, starter on the first tee or marshal on the golf course. all with the task of delivering exceptional customer service to any golfer that comes in and to effectively deal with any issues presented on the day. Colleagues would also be responsible for tee sheet management in order to maximise the availability of tee sheets, Get Golfing operates a 4 ball policy, and our assistants would be consistently required to monitor and act on the tee sheet. Golf Retail Contribute to The Arkley 9 golf retail, ensuring that the shop inventory is well presented. Ensure the upkeep and maintenance of golf buggies, rental clubs, and other essential equipment, ensuring they remain in excellent working condition. At all times ensure buggy rentals have signed liability forms. Deliver Exceptional Customer Service Provide excellent customer service to all members and guests. Address customer inquiries, concerns, and complaints professionally, ensuring prompt resolution of any issues to maintain high levels of integrity. Take the lead on fostering a welcoming and inclusive environment that enhances the overall clubhouse and golfing experience. Administrative Support Process payments, and tournament entries using the golf management system. Maintain accurate records of reservations, equipment rentals, and sales. Assist with reporting and documentation as needed whilst. Skills & Knowledge Experience in golf operations. Exceptional customer service and communication skills, ensuring positive interactions with members, guests, visitors, and colleagues. Strong customer engagement skills, ability to build strong working relationships and resolve issues and complaints. Strong organisational, customer and problem solving skills to handle multiple tasks and prioritise effectively. Excellent influencing and interpersonal skills Approach A keen interest in golf and a basic knowledge of the sport. Excellent customer service skills with a friendly and approachable demeanor. Strong organisational skills with the ability to handle multiple tasks and prioritise effectively. Good communication and interpersonal skills to interact with golfers and staff members. Basic computer skills. Flexibility to work shifts, including weekends and holidays. A passion for creating an environment that people enjoy playing golf in. Zero Hour Contact - Hourly Rate £12.71 Company Pension Scheme Training & Development Free Golf 50% discount on food Staff referral programme If you would like to join our team, are passionate about golf and customer service and can bring your style and expertise to our forward thinking golf club, we would love to hear from you! Shift patterns would vary across the week from 5.30am through until 10pm with split shifts of early and later starts throughout the summer with shifts across the year dependent on sunlight and weather.
Apr 17, 2026
Full time
About Get Golfing Get Golfing is a charity with a purpose to improve lives through golf, a mission to make its courses and clubhouses accessible to all, and a vision for its sites to be central to the communities it serves. Our business model is to maximise revenue through memberships, golf days, events, functions, and F&B. We say that "our courses are for golfers while our clubhouses are for everyone". Role Purpose The Golf Operations Assistant will support the Golf Operations Manager in ensuring a smooth and efficient operation for all users of the golf course, ensuring attentive and efficient service while enhancing the overall customer and member experience. The Golf Operations Assistant will be responsible for maintaining Get Golfing's golf management software, 'Golf Manager', to ensure a high-quality experience for the club's members, guests and visitors. Overall Responsibilities Daily Golf Operations Being the face of the operation in all golf service related areas of the business, this could be inside or outside, as the golf check in reception, starter on the first tee or marshal on the golf course. all with the task of delivering exceptional customer service to any golfer that comes in and to effectively deal with any issues presented on the day. Colleagues would also be responsible for tee sheet management in order to maximise the availability of tee sheets, Get Golfing operates a 4 ball policy, and our assistants would be consistently required to monitor and act on the tee sheet. Golf Retail Contribute to The Arkley 9 golf retail, ensuring that the shop inventory is well presented. Ensure the upkeep and maintenance of golf buggies, rental clubs, and other essential equipment, ensuring they remain in excellent working condition. At all times ensure buggy rentals have signed liability forms. Deliver Exceptional Customer Service Provide excellent customer service to all members and guests. Address customer inquiries, concerns, and complaints professionally, ensuring prompt resolution of any issues to maintain high levels of integrity. Take the lead on fostering a welcoming and inclusive environment that enhances the overall clubhouse and golfing experience. Administrative Support Process payments, and tournament entries using the golf management system. Maintain accurate records of reservations, equipment rentals, and sales. Assist with reporting and documentation as needed whilst. Skills & Knowledge Experience in golf operations. Exceptional customer service and communication skills, ensuring positive interactions with members, guests, visitors, and colleagues. Strong customer engagement skills, ability to build strong working relationships and resolve issues and complaints. Strong organisational, customer and problem solving skills to handle multiple tasks and prioritise effectively. Excellent influencing and interpersonal skills Approach A keen interest in golf and a basic knowledge of the sport. Excellent customer service skills with a friendly and approachable demeanor. Strong organisational skills with the ability to handle multiple tasks and prioritise effectively. Good communication and interpersonal skills to interact with golfers and staff members. Basic computer skills. Flexibility to work shifts, including weekends and holidays. A passion for creating an environment that people enjoy playing golf in. Zero Hour Contact - Hourly Rate £12.71 Company Pension Scheme Training & Development Free Golf 50% discount on food Staff referral programme If you would like to join our team, are passionate about golf and customer service and can bring your style and expertise to our forward thinking golf club, we would love to hear from you! Shift patterns would vary across the week from 5.30am through until 10pm with split shifts of early and later starts throughout the summer with shifts across the year dependent on sunlight and weather.
Overview Who are we As part of the Hilton Worldwide brand we want to be the first choice for guests and team members alike. By joining the Hilton brand you will gain unparalleled access to an array of rich experiences, knowledge and opportunities that will prove valuable to your personal and professional growth. The DoubleTree by Hilton Bristol City Centre is one of the leading 4 city centre hotels 206 bedrooms and 12 conference rooms. Role Responsibilities To assist the Food & Beverage Manager/Restaurant Manager in the day-to-day running of the Food & Beverage operations, ensuring the department is meeting all standards and objectives set. You'll deputise for the Manager in their absence supporting the team with maintaining standards and ensuring all customers receive an excellent level of service. To ensure the department as a function delivers the minimum Food and Beverage brand standards. To empower the team to be able to handle all guest feedback, both positive and negative. To strive to anticipate customer needs whenever possible and react to these to enhance customer satisfaction, ensuring all guests expectations are exceeded. Ensure that Company and legal standards for cleanliness are maintained within the department. Ensure that the team are dressed in the correct uniform, in line with Company Standards and understand the importance of personal hygiene. Ensure that the team are punctual, polite, courteous and helpful to guests and colleagues at all times. To be involved in preparing, checking and monitoring departmental forecasts and rotas to ensure they are in line with set budgets and meet the service and business needs. To support in the control of costs through correct stock usage, storage, rotation, par stock levels, purchase order systems and minimising wastage as per Company standards. Ensuring assistance in monthly stocktakes and action any discrepancies in line with Company standards. Ensure all employees are inducted and trained according to Company standards and that team members are lead, motivated, developed and receive regular Check-In's in order to achieve customer satisfaction and Company objectives. Ensure that while you undertake your role you abide by the Health and Safety at Work Act 1974 and safe system of work appropriate to your role. Any other tasks as delegated by your Line Manager. Key Requirements Supervisory experience or be a strong Restaurant / Bar team member looking to take on additional responsibility Great communication skills so you can chat to our guests and of course the team Flexibility - to enjoy working different shift patterns and seeing the operation on different days of the week including the weekends The ability to recognise what our customers want and need and be able to provide it Good people skills - to work well in a team - we want work to be fun for all of our employees Have a genuine interest in providing hospitality to our customers Confidence with systems and taking payments To be able to work well under pressure at times and multi task in a fast paced environment Ensure prompt resolution of customer complaints
Apr 16, 2026
Full time
Overview Who are we As part of the Hilton Worldwide brand we want to be the first choice for guests and team members alike. By joining the Hilton brand you will gain unparalleled access to an array of rich experiences, knowledge and opportunities that will prove valuable to your personal and professional growth. The DoubleTree by Hilton Bristol City Centre is one of the leading 4 city centre hotels 206 bedrooms and 12 conference rooms. Role Responsibilities To assist the Food & Beverage Manager/Restaurant Manager in the day-to-day running of the Food & Beverage operations, ensuring the department is meeting all standards and objectives set. You'll deputise for the Manager in their absence supporting the team with maintaining standards and ensuring all customers receive an excellent level of service. To ensure the department as a function delivers the minimum Food and Beverage brand standards. To empower the team to be able to handle all guest feedback, both positive and negative. To strive to anticipate customer needs whenever possible and react to these to enhance customer satisfaction, ensuring all guests expectations are exceeded. Ensure that Company and legal standards for cleanliness are maintained within the department. Ensure that the team are dressed in the correct uniform, in line with Company Standards and understand the importance of personal hygiene. Ensure that the team are punctual, polite, courteous and helpful to guests and colleagues at all times. To be involved in preparing, checking and monitoring departmental forecasts and rotas to ensure they are in line with set budgets and meet the service and business needs. To support in the control of costs through correct stock usage, storage, rotation, par stock levels, purchase order systems and minimising wastage as per Company standards. Ensuring assistance in monthly stocktakes and action any discrepancies in line with Company standards. Ensure all employees are inducted and trained according to Company standards and that team members are lead, motivated, developed and receive regular Check-In's in order to achieve customer satisfaction and Company objectives. Ensure that while you undertake your role you abide by the Health and Safety at Work Act 1974 and safe system of work appropriate to your role. Any other tasks as delegated by your Line Manager. Key Requirements Supervisory experience or be a strong Restaurant / Bar team member looking to take on additional responsibility Great communication skills so you can chat to our guests and of course the team Flexibility - to enjoy working different shift patterns and seeing the operation on different days of the week including the weekends The ability to recognise what our customers want and need and be able to provide it Good people skills - to work well in a team - we want work to be fun for all of our employees Have a genuine interest in providing hospitality to our customers Confidence with systems and taking payments To be able to work well under pressure at times and multi task in a fast paced environment Ensure prompt resolution of customer complaints
As the Account Payable Manager with Purchase to Pay (P2P) process and systems expertise you will lead a team to deliver quality transactional processing and provide 1st class customer service. Accurate and timely payments are made in compliance with company policy, controls and SLA's to ensure the continuous supply of goods and services to the National Trust (NT). Your team will act as the principle point of contact at the Finance Service Centre (FSC) for NT staff and external suppliers, resolving queries, providing guidance and training. You'll lead in projects affecting P2P and FSC operations, providing systems expertise and best practice knowledge. You will assist in leading the shaping of the Finance Payable strategy, delivering continuous improvement and driving compliance. What it's like to work here We're a charity but, make no mistake, we have our fingers firmly on the financial pulse. Because every penny of our profit goes back into our vital work, it's crucial that we're operating an excellent and efficient financial service to achieve our vision. Your contractual location will be our Finance Service Centre at Epsom Court in Trowbridge. We are currently operating a hybrid working schedule structured around three days in the office and two days working from home. This will be discussed in more detail at interview. What you'll be doing Leading a National Trust Accounts Payable team focused on retail and catering commercial purchases you will deliver quality transactional processing and internal and external query resolution and training. You will provide expert knowledge, making and influencing decisions. You'll identify, implement and drive continuous improvement and compliance to maximise efficiency in out P2P processes. With excellent leadership and communication skills you will develop and staff and deliver 1st class customer service. You will participate in project affecting the FSC. Who we're looking for For this position were looking for someone who has: Experience in leading a high-volume Accounts Payable function, providing exceptional customer service and having strong commercial awareness. Strong written and verbal communication skills including outstanding presentation, influencing and interpersonal skills. Experience in use of Finance ERP packages. Advanced IT/system skills including Microsoft Office. Experience of leading projects, delivering continuous improvement. Leadership skills including coaching, motivation and skills development. The package The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too. Substantial pension scheme of up to 10% basic salary Free entry to National Trust places for you, a guest and your children (under 18) Rental deposit loan scheme Season ticket loan EV car lease scheme (for roles that meet the salary criteria) Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria. Flexible working whenever possible Employee assistance programme Free parking at most Trust places
Apr 15, 2026
Full time
As the Account Payable Manager with Purchase to Pay (P2P) process and systems expertise you will lead a team to deliver quality transactional processing and provide 1st class customer service. Accurate and timely payments are made in compliance with company policy, controls and SLA's to ensure the continuous supply of goods and services to the National Trust (NT). Your team will act as the principle point of contact at the Finance Service Centre (FSC) for NT staff and external suppliers, resolving queries, providing guidance and training. You'll lead in projects affecting P2P and FSC operations, providing systems expertise and best practice knowledge. You will assist in leading the shaping of the Finance Payable strategy, delivering continuous improvement and driving compliance. What it's like to work here We're a charity but, make no mistake, we have our fingers firmly on the financial pulse. Because every penny of our profit goes back into our vital work, it's crucial that we're operating an excellent and efficient financial service to achieve our vision. Your contractual location will be our Finance Service Centre at Epsom Court in Trowbridge. We are currently operating a hybrid working schedule structured around three days in the office and two days working from home. This will be discussed in more detail at interview. What you'll be doing Leading a National Trust Accounts Payable team focused on retail and catering commercial purchases you will deliver quality transactional processing and internal and external query resolution and training. You will provide expert knowledge, making and influencing decisions. You'll identify, implement and drive continuous improvement and compliance to maximise efficiency in out P2P processes. With excellent leadership and communication skills you will develop and staff and deliver 1st class customer service. You will participate in project affecting the FSC. Who we're looking for For this position were looking for someone who has: Experience in leading a high-volume Accounts Payable function, providing exceptional customer service and having strong commercial awareness. Strong written and verbal communication skills including outstanding presentation, influencing and interpersonal skills. Experience in use of Finance ERP packages. Advanced IT/system skills including Microsoft Office. Experience of leading projects, delivering continuous improvement. Leadership skills including coaching, motivation and skills development. The package The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too. Substantial pension scheme of up to 10% basic salary Free entry to National Trust places for you, a guest and your children (under 18) Rental deposit loan scheme Season ticket loan EV car lease scheme (for roles that meet the salary criteria) Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria. Flexible working whenever possible Employee assistance programme Free parking at most Trust places
Receptionists - Careers at Sea! Imagine working for the leading spa operator on board luxury cruise ships. Apply today and make your dream a reality. OneSpaWorld operates spas on over 190 luxury cruise ships sailing the seven seas from California to Hong Kong, Alaska to South America. Work your way around the world with us. Embark on an exciting journey with our dynamic spa team as a Spa Receptionist, becoming the vital first impression for our valued guests onboard our premier cruise ships. This unique role offers an exceptional opportunity to contribute to a luxurious spa environment while traveling to captivating destinations and providing paramount customer service to an international clientele. If you are a highly motivated and enthusiastic individual with a passion for providing outstanding customer service in a spa setting, we encourage you to apply. Reports to: Spa Manager. Job Summary: The Spa Receptionist is the first point of contact for all spa guests, responsible for creating a welcoming and efficient experience. Key responsibilities include managing the reception area, providing exceptional guest service through phone and in-person interactions, accurately managing appointments and payments, and ensuring smooth spa operations. Duties and Responsibilities: Adhere to the established work schedule, ensuring punctuality for all shifts. Serve as the primary representative of the spa, embodying a professional and welcoming demeanour. Proactively greet all guests upon arrival and warmly acknowledge them upon departure, ensuring a positive and professional interaction Efficiently and accurately manage spa appointments, including scheduling, rescheduling, and cancellations, utilizing the booking system. Provide comprehensive information to guests regarding spa treatments, packages, services, facilities, and operating hours, addressing inquiries effectively. Proficiently operate the spa's Point of Sale (POS) system and other relevant technology for transactions and record-keeping. (training will be provided) Answer all telephone calls promptly and professionally, ensuring a personalised and positive experience for guests. Proactively promote spa treatments, services, retail products, seminars, and current promotions to maximize sales opportunities. Work with the different Spa teams to ensure a cohesive, collaborative and successful Spa team. Address guest inquiries and concerns with professionalism, empathy, and courtesy, striving for effective resolution. Provide accurate, timely, and appropriate responses to all guest requests, proactively working to ensure complete satisfaction. Maintain a clean, safe, organized, and fully stocked reception area, adhering to hygiene and safety standards. Demonstrate the ability to work independently and remain at the reception desk for scheduled periods. Maintain a positive and professional attitude, contributing to a collaborative and positive team environment. Actively participate in all required training sessions and staff meetings to stay informed and enhance skills. Provide support in various areas of spa operations as directed by management. Promptly communicate any relevant incidents or concerns involving staff or guests to management.
Oct 07, 2025
Full time
Receptionists - Careers at Sea! Imagine working for the leading spa operator on board luxury cruise ships. Apply today and make your dream a reality. OneSpaWorld operates spas on over 190 luxury cruise ships sailing the seven seas from California to Hong Kong, Alaska to South America. Work your way around the world with us. Embark on an exciting journey with our dynamic spa team as a Spa Receptionist, becoming the vital first impression for our valued guests onboard our premier cruise ships. This unique role offers an exceptional opportunity to contribute to a luxurious spa environment while traveling to captivating destinations and providing paramount customer service to an international clientele. If you are a highly motivated and enthusiastic individual with a passion for providing outstanding customer service in a spa setting, we encourage you to apply. Reports to: Spa Manager. Job Summary: The Spa Receptionist is the first point of contact for all spa guests, responsible for creating a welcoming and efficient experience. Key responsibilities include managing the reception area, providing exceptional guest service through phone and in-person interactions, accurately managing appointments and payments, and ensuring smooth spa operations. Duties and Responsibilities: Adhere to the established work schedule, ensuring punctuality for all shifts. Serve as the primary representative of the spa, embodying a professional and welcoming demeanour. Proactively greet all guests upon arrival and warmly acknowledge them upon departure, ensuring a positive and professional interaction Efficiently and accurately manage spa appointments, including scheduling, rescheduling, and cancellations, utilizing the booking system. Provide comprehensive information to guests regarding spa treatments, packages, services, facilities, and operating hours, addressing inquiries effectively. Proficiently operate the spa's Point of Sale (POS) system and other relevant technology for transactions and record-keeping. (training will be provided) Answer all telephone calls promptly and professionally, ensuring a personalised and positive experience for guests. Proactively promote spa treatments, services, retail products, seminars, and current promotions to maximize sales opportunities. Work with the different Spa teams to ensure a cohesive, collaborative and successful Spa team. Address guest inquiries and concerns with professionalism, empathy, and courtesy, striving for effective resolution. Provide accurate, timely, and appropriate responses to all guest requests, proactively working to ensure complete satisfaction. Maintain a clean, safe, organized, and fully stocked reception area, adhering to hygiene and safety standards. Demonstrate the ability to work independently and remain at the reception desk for scheduled periods. Maintain a positive and professional attitude, contributing to a collaborative and positive team environment. Actively participate in all required training sessions and staff meetings to stay informed and enhance skills. Provide support in various areas of spa operations as directed by management. Promptly communicate any relevant incidents or concerns involving staff or guests to management.
Reception Manager Join our team at the Runnymede on Thames, part of the Warner Hotels Group. Opening as a Warner in 2024, this beautiful hotel on the River Thames near Windsor offers award-winning spa facilities, restaurants, bars, and outdoor activities. Salary 33,500 We have a fantastic opportunity for a Reception Manager at Warner Hotels. The reception area is a fundamental part of our guests' experience when staying at Warner. As a Reception Manager you leading one great team, you will play an integral part in providing a perfect customer journey for our guests. What will I be doing? Working closely with the Head of Facilities and Reception Team Leaders you will be in part responsible for the smooth running of the Reception team. You will direct, lead and coach the team's activities within Reception to ensure all areas of responsibilities are covered. By leading and working with a large diverse and multi-skilled team, you will ensure all our guests receive a seamless customer journey from the moment they arrive. What are we looking for? A resolution focused leader with the confidence to deal with guest concerns, showing empathy and understanding continually looking to improvise with opportunities our guests provide The capacity to multi task in a guest facing environment, for example preparing for guest arrivals whilst monitoring areas for improvement. Ability to effectively lead, motivate and engage your leaders and team, even in times of high demand. Able to manage multiple priorities and adapt quickly to changing requirements Willingness to challenge if standards aren't meeting required levels Be able to make decisions confidently Capable of monitoring guest insights, using feedback to drive a culture of improvement Ability to coach and develop team to improve performance Able to create a rewarding environment that encourages high team engagement What skills do I need? Experience of leading a large team in a customer facing environment The ability to manage costs in line with budgets Have the ability to create an environment where the team are able to grow and develop Effective communicator with the ability to clearly articulate ideas The benefits of working with us A fantastic opportunity for career development through externally recognised qualifications in addition to in-house training and development (Degrees and Apprenticeship level) 20% discount for you, family & friends across our Bourne Leisure brands Warner Hotels and Haven Holidays (including further discounted breaks within Warner for you, your family, and friends to use) Free use of gym and leisure facilities Free or 60% discounted food onsite Access to fantastic discounts and offers with many national brands and retailers Access to use the company's corporate box at the O2 for Music, Comedy, Sport, and Entertainment events Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job-share. We genuinely care about every candidate's experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying, please don't hesitate to reach out to us at:
Oct 04, 2025
Full time
Reception Manager Join our team at the Runnymede on Thames, part of the Warner Hotels Group. Opening as a Warner in 2024, this beautiful hotel on the River Thames near Windsor offers award-winning spa facilities, restaurants, bars, and outdoor activities. Salary 33,500 We have a fantastic opportunity for a Reception Manager at Warner Hotels. The reception area is a fundamental part of our guests' experience when staying at Warner. As a Reception Manager you leading one great team, you will play an integral part in providing a perfect customer journey for our guests. What will I be doing? Working closely with the Head of Facilities and Reception Team Leaders you will be in part responsible for the smooth running of the Reception team. You will direct, lead and coach the team's activities within Reception to ensure all areas of responsibilities are covered. By leading and working with a large diverse and multi-skilled team, you will ensure all our guests receive a seamless customer journey from the moment they arrive. What are we looking for? A resolution focused leader with the confidence to deal with guest concerns, showing empathy and understanding continually looking to improvise with opportunities our guests provide The capacity to multi task in a guest facing environment, for example preparing for guest arrivals whilst monitoring areas for improvement. Ability to effectively lead, motivate and engage your leaders and team, even in times of high demand. Able to manage multiple priorities and adapt quickly to changing requirements Willingness to challenge if standards aren't meeting required levels Be able to make decisions confidently Capable of monitoring guest insights, using feedback to drive a culture of improvement Ability to coach and develop team to improve performance Able to create a rewarding environment that encourages high team engagement What skills do I need? Experience of leading a large team in a customer facing environment The ability to manage costs in line with budgets Have the ability to create an environment where the team are able to grow and develop Effective communicator with the ability to clearly articulate ideas The benefits of working with us A fantastic opportunity for career development through externally recognised qualifications in addition to in-house training and development (Degrees and Apprenticeship level) 20% discount for you, family & friends across our Bourne Leisure brands Warner Hotels and Haven Holidays (including further discounted breaks within Warner for you, your family, and friends to use) Free use of gym and leisure facilities Free or 60% discounted food onsite Access to fantastic discounts and offers with many national brands and retailers Access to use the company's corporate box at the O2 for Music, Comedy, Sport, and Entertainment events Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job-share. We genuinely care about every candidate's experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying, please don't hesitate to reach out to us at:
Job Title: Project Manager Team: Membership Faith & Policy Hours: Full time 35 hours per week Salary: £44000.00 - £46000.00 per annum Contract Length: Permanent Reporting to: CEO Mothers Union 150th Anniversary, 2026 Mothers Union Mothers' Union is a global Christian movement working with people of all faiths and none to develop communities, strengthen families and advocate for change. Our members are active in 83 countries and work tirelessly to serve their communities to build a future where everyone thrives. Founded in 1876, Mothers Union is a women-led volunteer movement, with a membership of 4 million people around the world, 36,000 of whom live in the UK and Ireland. Based on Christian fellowship, members express their faith through action in their local communities, aiming to create a world where every individual can reach their full potential, by stopping poverty, injustice and violence. The opportunity In 2026, Mothers Union will be 150 years young. This is a major opportunity for MU to celebrate with the membership, and also to use the opportunity to reach out to new members and supporters. The following have been identified as the major activities for the year: London, June 10th: Thanksgiving Service in St Paul s Cathedral at 5pm, followed by a possible reception. London, June 11th: Celebratory Gathering of the membership in central London, at the Emmanuel Centre, near to the base of MU in Mary Sumner House, Westminster. A physical exhibition in Mary Sumner House, and a virtual exhibition which can tour. Between March (Lady Day) and August (Mary Sumner Day) a range of events organized by provinces and local dioceses, for membership and fundraising, including picnics, Sunday Takeovers and local initiatives such as tree planting. In South Africa in October, a Global Gathering of 2500 members and guests, preceded by a leadership. meeting ( Worldwide Council ) and followed by a Worldwide Board meeting. For all, a cohesive communications plan is being prepared. Current Status Individual teams are taking ownership of elements, which particularly for membership and fundraising initiatives include targets for delivery. These are being finalized as part of the current budgeting process We are, however, a small staff team, and this workload will be exceptional. Teams are discussing interdependencies and synergies across work streams, but there is a need to ensure that these are coordinated and monitored, and any issues or clashes in priority quickly identified and resolved. Throughout, close collaboration between the staff team and membership will be essential. The role There is a need for an experienced project manager to join the team, from October 2025 to November 2026, to provide co-ordination across streams and stakeholders, flag issues early, ensure that all activities are properly planned, resourced and within budget, and that relevant stakeholders are kept informed. Key Responsibilities In collaboration with each stream leader, to put together a masterplan with associated budgets, drawing together what has already been prepared, and flagging any potential gaps, synergies or conflicts, for resolution. This plan will identify clearly accountabilities (and how these sit with the wider work of teams and individuals, staff and members or volunteers). With the leads, to share the masterplan with the Board, for approval, and provide regular reporting, in line with agreed milestones. For South Africa: In line with the governance structure approved by the Board in September, to be the coordinator for the Steering Group, Operational Committee and on the ground event management teams, ensuring seamless communications, and timely reporting as required; to manage practical issues with delegates from outside S Africa as they arise, for example around ticketing, and to manage stakeholders. This will, and will require close collaboration with the Director of Fundraising and Communications as senior staff lead and almost certainly require one or more site visits. For centrally organized events in London: To provide the detailed project management under the Membership Team, ensuring that necessary resource is drawn in for support at key times before, during and if needed after the events; to actively engage in delivery on the days, as required. For Province and Diocese led events: To work with the Board lead to capture and track all events and their impact, and ensure that resources are made available through the central teams to agreed schedules, and reports received back for communications. This will include ensuring a shared understanding of the initiatives, and the benefits for the wider membership. For Communications: To work with the lead and all teams, to ensure that all are agreed on and understand the priorities through the year, and that the processes in place to deliver. Impact tracking: To agree / confirm with each workstream the target impact, and to track against this. To prepare an initial overall impact assessment by end November, 2025. Reporting: The project manager will report operationally into the CEO or an agreed SLT member, and will provide monthly summary reports to the SLT, flagging any issues for resolution, and timely reports for the Board. Mothers Union is a Christian organization, and all events will be inspired by the Christian faith. The postholder would need to be comfortable in working in a Christian environment, and a practicing Christian would be an advantage. A project management qualification, such as Prince 2, would be a distinct advantage, and a minimum of 5 years experience in project management. Key skills You will need to have excellent organizational, stakeholder management and communications skills A natural teamworker, you will be skilled at identifying solutions together with others, which enable informed choices to be made and decisions respected. You will be skilled in risk management, budget and resource management, and be able to work with relevant leads to define and manage key processes. Benefits 25 days of annual leave (full time) plus up to 4 days of leave (full time) given at the discretion of Mothers Union. Employer pension contribution of 6.5%. Enhanced maternity, paternity and adoption pay. Two volunteering days per calendar year. One away day per calendar year. Enhanced sick pay. Bereavement leave & Compassionate leave Season ticket loan. Cycle to work scheme. Employee assistance programme. Eye care voucher and an allowance towards glasses. Work Location/Hybrid Working Pattern This role will be based at our Head Office in central London. Mothers Union operates a hybrid working model. Staff are required to work an aggregate minimum of 90 days per calendar year (pro rata for part timers) at our Head Office, Mary Sumner House in central London. Tuesdays are our anchor days where every staff member is expected to be at the office. The 90 days includes anchor Tuesdays. In addition, Thursday is a core working day where part time staff are expected to work, either at home or from the office as needed. Application Deadline The deadline for applications is 22 October 2025 at 5:00 pm. Due to the number of applications we may receive, we will not be able to individually respond to each applicant. Kindly note, we will only be getting in touch with the applicants shortlisted for an interview. We aim to get in touch with the shortlisted candidates after the application deadline. We will be conducting interviews for suitable candidates as we go along and may fill the role before the closing date. Equal Opportunity Mothers Union is an Equal Opportunity Employer. We celebrate diversity and are committed to create an inclusive environment for all employees.
Oct 01, 2025
Full time
Job Title: Project Manager Team: Membership Faith & Policy Hours: Full time 35 hours per week Salary: £44000.00 - £46000.00 per annum Contract Length: Permanent Reporting to: CEO Mothers Union 150th Anniversary, 2026 Mothers Union Mothers' Union is a global Christian movement working with people of all faiths and none to develop communities, strengthen families and advocate for change. Our members are active in 83 countries and work tirelessly to serve their communities to build a future where everyone thrives. Founded in 1876, Mothers Union is a women-led volunteer movement, with a membership of 4 million people around the world, 36,000 of whom live in the UK and Ireland. Based on Christian fellowship, members express their faith through action in their local communities, aiming to create a world where every individual can reach their full potential, by stopping poverty, injustice and violence. The opportunity In 2026, Mothers Union will be 150 years young. This is a major opportunity for MU to celebrate with the membership, and also to use the opportunity to reach out to new members and supporters. The following have been identified as the major activities for the year: London, June 10th: Thanksgiving Service in St Paul s Cathedral at 5pm, followed by a possible reception. London, June 11th: Celebratory Gathering of the membership in central London, at the Emmanuel Centre, near to the base of MU in Mary Sumner House, Westminster. A physical exhibition in Mary Sumner House, and a virtual exhibition which can tour. Between March (Lady Day) and August (Mary Sumner Day) a range of events organized by provinces and local dioceses, for membership and fundraising, including picnics, Sunday Takeovers and local initiatives such as tree planting. In South Africa in October, a Global Gathering of 2500 members and guests, preceded by a leadership. meeting ( Worldwide Council ) and followed by a Worldwide Board meeting. For all, a cohesive communications plan is being prepared. Current Status Individual teams are taking ownership of elements, which particularly for membership and fundraising initiatives include targets for delivery. These are being finalized as part of the current budgeting process We are, however, a small staff team, and this workload will be exceptional. Teams are discussing interdependencies and synergies across work streams, but there is a need to ensure that these are coordinated and monitored, and any issues or clashes in priority quickly identified and resolved. Throughout, close collaboration between the staff team and membership will be essential. The role There is a need for an experienced project manager to join the team, from October 2025 to November 2026, to provide co-ordination across streams and stakeholders, flag issues early, ensure that all activities are properly planned, resourced and within budget, and that relevant stakeholders are kept informed. Key Responsibilities In collaboration with each stream leader, to put together a masterplan with associated budgets, drawing together what has already been prepared, and flagging any potential gaps, synergies or conflicts, for resolution. This plan will identify clearly accountabilities (and how these sit with the wider work of teams and individuals, staff and members or volunteers). With the leads, to share the masterplan with the Board, for approval, and provide regular reporting, in line with agreed milestones. For South Africa: In line with the governance structure approved by the Board in September, to be the coordinator for the Steering Group, Operational Committee and on the ground event management teams, ensuring seamless communications, and timely reporting as required; to manage practical issues with delegates from outside S Africa as they arise, for example around ticketing, and to manage stakeholders. This will, and will require close collaboration with the Director of Fundraising and Communications as senior staff lead and almost certainly require one or more site visits. For centrally organized events in London: To provide the detailed project management under the Membership Team, ensuring that necessary resource is drawn in for support at key times before, during and if needed after the events; to actively engage in delivery on the days, as required. For Province and Diocese led events: To work with the Board lead to capture and track all events and their impact, and ensure that resources are made available through the central teams to agreed schedules, and reports received back for communications. This will include ensuring a shared understanding of the initiatives, and the benefits for the wider membership. For Communications: To work with the lead and all teams, to ensure that all are agreed on and understand the priorities through the year, and that the processes in place to deliver. Impact tracking: To agree / confirm with each workstream the target impact, and to track against this. To prepare an initial overall impact assessment by end November, 2025. Reporting: The project manager will report operationally into the CEO or an agreed SLT member, and will provide monthly summary reports to the SLT, flagging any issues for resolution, and timely reports for the Board. Mothers Union is a Christian organization, and all events will be inspired by the Christian faith. The postholder would need to be comfortable in working in a Christian environment, and a practicing Christian would be an advantage. A project management qualification, such as Prince 2, would be a distinct advantage, and a minimum of 5 years experience in project management. Key skills You will need to have excellent organizational, stakeholder management and communications skills A natural teamworker, you will be skilled at identifying solutions together with others, which enable informed choices to be made and decisions respected. You will be skilled in risk management, budget and resource management, and be able to work with relevant leads to define and manage key processes. Benefits 25 days of annual leave (full time) plus up to 4 days of leave (full time) given at the discretion of Mothers Union. Employer pension contribution of 6.5%. Enhanced maternity, paternity and adoption pay. Two volunteering days per calendar year. One away day per calendar year. Enhanced sick pay. Bereavement leave & Compassionate leave Season ticket loan. Cycle to work scheme. Employee assistance programme. Eye care voucher and an allowance towards glasses. Work Location/Hybrid Working Pattern This role will be based at our Head Office in central London. Mothers Union operates a hybrid working model. Staff are required to work an aggregate minimum of 90 days per calendar year (pro rata for part timers) at our Head Office, Mary Sumner House in central London. Tuesdays are our anchor days where every staff member is expected to be at the office. The 90 days includes anchor Tuesdays. In addition, Thursday is a core working day where part time staff are expected to work, either at home or from the office as needed. Application Deadline The deadline for applications is 22 October 2025 at 5:00 pm. Due to the number of applications we may receive, we will not be able to individually respond to each applicant. Kindly note, we will only be getting in touch with the applicants shortlisted for an interview. We aim to get in touch with the shortlisted candidates after the application deadline. We will be conducting interviews for suitable candidates as we go along and may fill the role before the closing date. Equal Opportunity Mothers Union is an Equal Opportunity Employer. We celebrate diversity and are committed to create an inclusive environment for all employees.
IT Service Manager - Luxury Cruise Liner (3-Month Rotational Overseas Work) TAX-FREE | Living Expenses Covered When Working Away Join a world-class luxury cruise liner as an IT Service Manager , overseeing IT service delivery, stakeholder engagement, and technical operations to ensure a seamless digital experience for guests and crew. This dynamic role involves a three-month rotational overseas assignment , where you will lead IT service management, drive operational excellence, and collaborate with key stakeholders to enhance IT performance onboard. Why Join? All living expenses covered while working overseas Opportunity to travel the world while advancing your IT leadership career Work in a prestigious, multicultural environment, delivering exceptional IT services aboard a luxury cruise liner Key Responsibilities: Service Management & Delivery: Oversee IT service operations, ensuring high availability, performance, and seamless user experiences for guests and crew. Stakeholder Engagement: Act as the primary IT point of contact for senior leadership, department heads, and external vendors, ensuring alignment with business needs. IT Strategy & Continuous Improvement: Develop and implement IT service strategies to enhance operational efficiency, minimize downtime, and drive innovation. Leadership & Team Management: Mentor and manage onboard IT support staff, fostering a culture of excellence, continuous learning, and proactive problem-solving. Incident & Problem Management: Ensure swift resolution of IT issues through structured processes, clear escalation paths, and robust service management frameworks. Compliance & Security: Ensure IT operations comply with maritime regulations, cybersecurity policies, and data protection standards. Performance Monitoring & Reporting: Track IT service metrics, analyse trends, and provide data-driven recommendations for improving system reliability and user satisfaction. Qualifications & Requirements: 5+ years of experience in IT service management, IT operations, or technology leadership roles ITIL Certification required (experience implementing ITIL best practices preferred) Strong leadership and stakeholder management skills, with the ability to communicate technical concepts to non-technical audiences Proven experience managing IT support teams, vendors, and service contracts Expertise in enterprise IT infrastructure, including Servers, networks, and end-user computing (EUC) Hospitality, cruise, or travel industry experience preferred Marine Training (STCW) or willingness to complete it before starting work Ability to travel and work overseas on a three-month rotational basis Work Environment: Lead IT service management onboard a luxury cruise liner, ensuring seamless technology operations across multiple locations. Work in a fast-paced, customer-facing environment, collaborating with diverse international teams. Adapt to varying time zones and operational needs while maintaining high service standards. If you are a strategic IT leader with a passion for service excellence , stakeholder management, and global operations, this is your opportunity to take your career to the next level while exploring the world!
Sep 25, 2025
Full time
IT Service Manager - Luxury Cruise Liner (3-Month Rotational Overseas Work) TAX-FREE | Living Expenses Covered When Working Away Join a world-class luxury cruise liner as an IT Service Manager , overseeing IT service delivery, stakeholder engagement, and technical operations to ensure a seamless digital experience for guests and crew. This dynamic role involves a three-month rotational overseas assignment , where you will lead IT service management, drive operational excellence, and collaborate with key stakeholders to enhance IT performance onboard. Why Join? All living expenses covered while working overseas Opportunity to travel the world while advancing your IT leadership career Work in a prestigious, multicultural environment, delivering exceptional IT services aboard a luxury cruise liner Key Responsibilities: Service Management & Delivery: Oversee IT service operations, ensuring high availability, performance, and seamless user experiences for guests and crew. Stakeholder Engagement: Act as the primary IT point of contact for senior leadership, department heads, and external vendors, ensuring alignment with business needs. IT Strategy & Continuous Improvement: Develop and implement IT service strategies to enhance operational efficiency, minimize downtime, and drive innovation. Leadership & Team Management: Mentor and manage onboard IT support staff, fostering a culture of excellence, continuous learning, and proactive problem-solving. Incident & Problem Management: Ensure swift resolution of IT issues through structured processes, clear escalation paths, and robust service management frameworks. Compliance & Security: Ensure IT operations comply with maritime regulations, cybersecurity policies, and data protection standards. Performance Monitoring & Reporting: Track IT service metrics, analyse trends, and provide data-driven recommendations for improving system reliability and user satisfaction. Qualifications & Requirements: 5+ years of experience in IT service management, IT operations, or technology leadership roles ITIL Certification required (experience implementing ITIL best practices preferred) Strong leadership and stakeholder management skills, with the ability to communicate technical concepts to non-technical audiences Proven experience managing IT support teams, vendors, and service contracts Expertise in enterprise IT infrastructure, including Servers, networks, and end-user computing (EUC) Hospitality, cruise, or travel industry experience preferred Marine Training (STCW) or willingness to complete it before starting work Ability to travel and work overseas on a three-month rotational basis Work Environment: Lead IT service management onboard a luxury cruise liner, ensuring seamless technology operations across multiple locations. Work in a fast-paced, customer-facing environment, collaborating with diverse international teams. Adapt to varying time zones and operational needs while maintaining high service standards. If you are a strategic IT leader with a passion for service excellence , stakeholder management, and global operations, this is your opportunity to take your career to the next level while exploring the world!
Pay: £30,000.00 - £35,000.00 per year Hospitality Duty Manager My client are seeking a one-of-a-kind team leader with a passion for hospitality and the experience to take the team to new heights. Demonstrable experience in customer service & team training are essential and form the cornerstones of this role, along with the willingness and ability to deliver great service yourself. The Hospitality Duty Manager will oversee day-to-day operations, ensuring a seamless guest experience while leading a team of dedicated staff. As the face of the business during your shift, you will be responsible for managing guest relations, resolving operational challenges, and fostering a welcoming, efficient environment. This is an exciting opportunity for a passionate and experienced hospitality professional to join a dynamic team and make a lasting impact. Key Responsibilities: Guest Experience Management: Ensure all guests receive the highest standard of service and satisfaction during their stay, handling any concerns or complaints with professionalism and efficiency. Operational Excellence: Oversee the day-to-day operations of the hotel, restaurant, and other facilities, ensuring smooth service delivery and adherence to the hotel's operational standards. Staff Leadership & Development: Lead and motivate the team, ensuring each member is properly trained, equipped, and inspired to deliver exceptional service. Provide on-the-job coaching and support to promote a positive work environment. Health & Safety Compliance: Maintain a safe and secure environment for both guests and staff by ensuring compliance with all safety, cleanliness, and regulatory standards. Shift Coordination: Manage and prioritise the allocation of resources during each shift, ensuring efficient operations across all departments including front desk, housekeeping, and food & beverage. Guest Feedback & Continuous Improvement: Collect feedback from guests and staff, using this information to make improvements and elevate the overall guest experience. Problem Resolution: Address and resolve any operational issues that arise during your shift, including guest complaints, staffing issues, or operational delays, ensuring minimal disruption to the guest experience. Financial Awareness: Assist with managing departmental costs, including labour, supplies, and inventory, and ensuring resources are used efficiently to maximise profitability. Key Requirements: Experience: Minimum of 3 years in a hospitality management or supervisory role, ideally in a hotel or restaurant environment. Leadership: Proven ability to lead, motivate, and inspire a team, while demonstrating excellent communication and interpersonal skills. Guest-Focused: A strong passion for providing outstanding guest service and a track record of ensuring customer satisfaction. Problem Solver: Ability to think quickly and resolve issues effectively under pressure, ensuring a positive outcome for both guests and staff. Operational Knowledge: In-depth understanding of hospitality operations, including guest services, front desk, housekeeping, and food & beverage. Organisational Skills: Strong multitasking abilities, with a keen eye for detail and an ability to stay calm and composed in a busy, fast-paced environment. Flexibility: Ability to work varied shifts, including evenings, weekends, and holidays, in line with business needs. Tech-Savvy: Comfortable using zonal software and other digital tools to manage operations. What We Offer: Competitive salary upto 35k Opportunities for career growth and professional development A supportive and collaborative team environment The chance to work in a multi-functional event space Employee discounts on services A chance to be part of a team that's passionate about creating memorable experiences for our guests 48 hours a week contract Benefits: Company events Company pension Discounted or free food Employee discount Gym membership On-site parking
Sep 25, 2025
Full time
Pay: £30,000.00 - £35,000.00 per year Hospitality Duty Manager My client are seeking a one-of-a-kind team leader with a passion for hospitality and the experience to take the team to new heights. Demonstrable experience in customer service & team training are essential and form the cornerstones of this role, along with the willingness and ability to deliver great service yourself. The Hospitality Duty Manager will oversee day-to-day operations, ensuring a seamless guest experience while leading a team of dedicated staff. As the face of the business during your shift, you will be responsible for managing guest relations, resolving operational challenges, and fostering a welcoming, efficient environment. This is an exciting opportunity for a passionate and experienced hospitality professional to join a dynamic team and make a lasting impact. Key Responsibilities: Guest Experience Management: Ensure all guests receive the highest standard of service and satisfaction during their stay, handling any concerns or complaints with professionalism and efficiency. Operational Excellence: Oversee the day-to-day operations of the hotel, restaurant, and other facilities, ensuring smooth service delivery and adherence to the hotel's operational standards. Staff Leadership & Development: Lead and motivate the team, ensuring each member is properly trained, equipped, and inspired to deliver exceptional service. Provide on-the-job coaching and support to promote a positive work environment. Health & Safety Compliance: Maintain a safe and secure environment for both guests and staff by ensuring compliance with all safety, cleanliness, and regulatory standards. Shift Coordination: Manage and prioritise the allocation of resources during each shift, ensuring efficient operations across all departments including front desk, housekeeping, and food & beverage. Guest Feedback & Continuous Improvement: Collect feedback from guests and staff, using this information to make improvements and elevate the overall guest experience. Problem Resolution: Address and resolve any operational issues that arise during your shift, including guest complaints, staffing issues, or operational delays, ensuring minimal disruption to the guest experience. Financial Awareness: Assist with managing departmental costs, including labour, supplies, and inventory, and ensuring resources are used efficiently to maximise profitability. Key Requirements: Experience: Minimum of 3 years in a hospitality management or supervisory role, ideally in a hotel or restaurant environment. Leadership: Proven ability to lead, motivate, and inspire a team, while demonstrating excellent communication and interpersonal skills. Guest-Focused: A strong passion for providing outstanding guest service and a track record of ensuring customer satisfaction. Problem Solver: Ability to think quickly and resolve issues effectively under pressure, ensuring a positive outcome for both guests and staff. Operational Knowledge: In-depth understanding of hospitality operations, including guest services, front desk, housekeeping, and food & beverage. Organisational Skills: Strong multitasking abilities, with a keen eye for detail and an ability to stay calm and composed in a busy, fast-paced environment. Flexibility: Ability to work varied shifts, including evenings, weekends, and holidays, in line with business needs. Tech-Savvy: Comfortable using zonal software and other digital tools to manage operations. What We Offer: Competitive salary upto 35k Opportunities for career growth and professional development A supportive and collaborative team environment The chance to work in a multi-functional event space Employee discounts on services A chance to be part of a team that's passionate about creating memorable experiences for our guests 48 hours a week contract Benefits: Company events Company pension Discounted or free food Employee discount Gym membership On-site parking
Are you a current Assistant Restaurant Manager looking for your next opportunity? Or are you an experienced Restaurant Supervisor/Team Leader looking for progression? Do you have an aptitude for great customer service and fine dining? Our client is a luxury hospitality business based near Banbury, which is now looking for an experienced Assistant Restaurant Manager to provide exceptional service. As Assistant Restaurant Manager , you ll be a dynamic, hands-on leader supporting the Restaurant & Bar Manager in ensuring seamless operations and exceptional front-of-house service. You will be responsible for upholding the restaurant s distinguished guest experience from reservation to departure, stepping up to lead in the Manager s absence. Key Responsibilities: Front-of-House Leadership : Lead by example in delivering elegant, attentive, and warm guest service throughout breakfast, lunch, and dinner services. Operational Support : Assist the Restaurant & Bar Manager in running daily operations, managing shifts, maintaining FOH standards, and ensuring smooth transitions between services. Guest Experience : Oversee reservations, seating, guest enquiries, and complaint resolution, maintaining brand standards at all times. Team Leadership and Development : Train, mentor, and motivate FOH staff; support a collaborative culture across the FOH Kitchen divide. Quality Control & Brand Standards : Monitor cleanliness, presentation, and service details that define the business s reputation for hospitality excellence. Administrative Duties : Support cash handling, stock ordering, shift planning, and liaise with back-of-house teams. Managerial Support : Act as the FOH lead in the Restaurant & Bar Manager s absence, ensuring continuity and team coordination. Essential Qualifications & Attributes Prior experience in front-of-house, supervisory, or assistant management roles within a high-quality or fine-dining environment. Enjoys getting involved in every aspect of service from greeting guests to managing staff and daily operations. Passionate about delivering a warm, refined, and seamless guest experience. A team player, flexible, collaborative, and calm under pressure and knows when to lead and when to support. Comfortable with a varied, fast-paced schedule; maintains composure through busy service periods. Embraces the shared values of the business, commitment to sustainability, local sourcing, and community engagement. What's On Offer Competitive salary. Shift Work, 45 hours a week, including weekends (rotational). 29 days holiday. In-House benefits: friends & family discount, meals on duty, access to amenities on-site, pension scheme, etc. Opportunities for career progression within a modern and supportive hospitality environment. To express interest in this promising role, kindly forward your latest CV, detailing your present or most recent remuneration package and any notice period you might have. For a discreet, detailed discussion about the role, you can reach out to Shanelle Bowyer at (phone number removed) . Alternatively, connect with us on LinkedIn via the following link: (url removed)/
Sep 22, 2025
Full time
Are you a current Assistant Restaurant Manager looking for your next opportunity? Or are you an experienced Restaurant Supervisor/Team Leader looking for progression? Do you have an aptitude for great customer service and fine dining? Our client is a luxury hospitality business based near Banbury, which is now looking for an experienced Assistant Restaurant Manager to provide exceptional service. As Assistant Restaurant Manager , you ll be a dynamic, hands-on leader supporting the Restaurant & Bar Manager in ensuring seamless operations and exceptional front-of-house service. You will be responsible for upholding the restaurant s distinguished guest experience from reservation to departure, stepping up to lead in the Manager s absence. Key Responsibilities: Front-of-House Leadership : Lead by example in delivering elegant, attentive, and warm guest service throughout breakfast, lunch, and dinner services. Operational Support : Assist the Restaurant & Bar Manager in running daily operations, managing shifts, maintaining FOH standards, and ensuring smooth transitions between services. Guest Experience : Oversee reservations, seating, guest enquiries, and complaint resolution, maintaining brand standards at all times. Team Leadership and Development : Train, mentor, and motivate FOH staff; support a collaborative culture across the FOH Kitchen divide. Quality Control & Brand Standards : Monitor cleanliness, presentation, and service details that define the business s reputation for hospitality excellence. Administrative Duties : Support cash handling, stock ordering, shift planning, and liaise with back-of-house teams. Managerial Support : Act as the FOH lead in the Restaurant & Bar Manager s absence, ensuring continuity and team coordination. Essential Qualifications & Attributes Prior experience in front-of-house, supervisory, or assistant management roles within a high-quality or fine-dining environment. Enjoys getting involved in every aspect of service from greeting guests to managing staff and daily operations. Passionate about delivering a warm, refined, and seamless guest experience. A team player, flexible, collaborative, and calm under pressure and knows when to lead and when to support. Comfortable with a varied, fast-paced schedule; maintains composure through busy service periods. Embraces the shared values of the business, commitment to sustainability, local sourcing, and community engagement. What's On Offer Competitive salary. Shift Work, 45 hours a week, including weekends (rotational). 29 days holiday. In-House benefits: friends & family discount, meals on duty, access to amenities on-site, pension scheme, etc. Opportunities for career progression within a modern and supportive hospitality environment. To express interest in this promising role, kindly forward your latest CV, detailing your present or most recent remuneration package and any notice period you might have. For a discreet, detailed discussion about the role, you can reach out to Shanelle Bowyer at (phone number removed) . Alternatively, connect with us on LinkedIn via the following link: (url removed)/
Pay: £30,000.00 - £35,000.00 per year Hospitality Duty Manager My client are seeking a one-of-a-kind team leader with a passion for hospitality and the experience to take the team to new heights. Demonstrable experience in customer service & team training are essential and form the cornerstones of this role, along with the willingness and ability to deliver great service yourself. The Hospitality Duty Manager will oversee day-to-day operations, ensuring a seamless guest experience while leading a team of dedicated staff. As the face of the business during your shift, you will be responsible for managing guest relations, resolving operational challenges, and fostering a welcoming, efficient environment. This is an exciting opportunity for a passionate and experienced hospitality professional to join a dynamic team and make a lasting impact. Key Responsibilities: Guest Experience Management: Ensure all guests receive the highest standard of service and satisfaction during their stay, handling any concerns or complaints with professionalism and efficiency. Operational Excellence: Oversee the day-to-day operations of the hotel, restaurant, and other facilities, ensuring smooth service delivery and adherence to the hotel's operational standards. Staff Leadership & Development: Lead and motivate the team, ensuring each member is properly trained, equipped, and inspired to deliver exceptional service. Provide on-the-job coaching and support to promote a positive work environment. Health & Safety Compliance: Maintain a safe and secure environment for both guests and staff by ensuring compliance with all safety, cleanliness, and regulatory standards. Shift Coordination: Manage and prioritise the allocation of resources during each shift, ensuring efficient operations across all departments including front desk, housekeeping, and food & beverage. Guest Feedback & Continuous Improvement: Collect feedback from guests and staff, using this information to make improvements and elevate the overall guest experience. Problem Resolution: Address and resolve any operational issues that arise during your shift, including guest complaints, staffing issues, or operational delays, ensuring minimal disruption to the guest experience. Financial Awareness: Assist with managing departmental costs, including labour, supplies, and inventory, and ensuring resources are used efficiently to maximise profitability. Key Requirements: Experience: Minimum of 3 years in a hospitality management or supervisory role, ideally in a hotel or restaurant environment. Leadership: Proven ability to lead, motivate, and inspire a team, while demonstrating excellent communication and interpersonal skills. Guest-Focused: A strong passion for providing outstanding guest service and a track record of ensuring customer satisfaction. Problem Solver: Ability to think quickly and resolve issues effectively under pressure, ensuring a positive outcome for both guests and staff. Operational Knowledge: In-depth understanding of hospitality operations, including guest services, front desk, housekeeping, and food & beverage. Organisational Skills: Strong multitasking abilities, with a keen eye for detail and an ability to stay calm and composed in a busy, fast-paced environment. Flexibility: Ability to work varied shifts, including evenings, weekends, and holidays, in line with business needs. Tech-Savvy: Comfortable using zonal software and other digital tools to manage operations. What We Offer: Competitive salary upto 35k Opportunities for career growth and professional development A supportive and collaborative team environment The chance to work in a multi-functional event space Employee discounts on services A chance to be part of a team that s passionate about creating memorable experiences for our guests 48 hours a week contract Benefits: Company events Company pension Discounted or free food Employee discount Gym membership On-site parking
Sep 22, 2025
Full time
Pay: £30,000.00 - £35,000.00 per year Hospitality Duty Manager My client are seeking a one-of-a-kind team leader with a passion for hospitality and the experience to take the team to new heights. Demonstrable experience in customer service & team training are essential and form the cornerstones of this role, along with the willingness and ability to deliver great service yourself. The Hospitality Duty Manager will oversee day-to-day operations, ensuring a seamless guest experience while leading a team of dedicated staff. As the face of the business during your shift, you will be responsible for managing guest relations, resolving operational challenges, and fostering a welcoming, efficient environment. This is an exciting opportunity for a passionate and experienced hospitality professional to join a dynamic team and make a lasting impact. Key Responsibilities: Guest Experience Management: Ensure all guests receive the highest standard of service and satisfaction during their stay, handling any concerns or complaints with professionalism and efficiency. Operational Excellence: Oversee the day-to-day operations of the hotel, restaurant, and other facilities, ensuring smooth service delivery and adherence to the hotel's operational standards. Staff Leadership & Development: Lead and motivate the team, ensuring each member is properly trained, equipped, and inspired to deliver exceptional service. Provide on-the-job coaching and support to promote a positive work environment. Health & Safety Compliance: Maintain a safe and secure environment for both guests and staff by ensuring compliance with all safety, cleanliness, and regulatory standards. Shift Coordination: Manage and prioritise the allocation of resources during each shift, ensuring efficient operations across all departments including front desk, housekeeping, and food & beverage. Guest Feedback & Continuous Improvement: Collect feedback from guests and staff, using this information to make improvements and elevate the overall guest experience. Problem Resolution: Address and resolve any operational issues that arise during your shift, including guest complaints, staffing issues, or operational delays, ensuring minimal disruption to the guest experience. Financial Awareness: Assist with managing departmental costs, including labour, supplies, and inventory, and ensuring resources are used efficiently to maximise profitability. Key Requirements: Experience: Minimum of 3 years in a hospitality management or supervisory role, ideally in a hotel or restaurant environment. Leadership: Proven ability to lead, motivate, and inspire a team, while demonstrating excellent communication and interpersonal skills. Guest-Focused: A strong passion for providing outstanding guest service and a track record of ensuring customer satisfaction. Problem Solver: Ability to think quickly and resolve issues effectively under pressure, ensuring a positive outcome for both guests and staff. Operational Knowledge: In-depth understanding of hospitality operations, including guest services, front desk, housekeeping, and food & beverage. Organisational Skills: Strong multitasking abilities, with a keen eye for detail and an ability to stay calm and composed in a busy, fast-paced environment. Flexibility: Ability to work varied shifts, including evenings, weekends, and holidays, in line with business needs. Tech-Savvy: Comfortable using zonal software and other digital tools to manage operations. What We Offer: Competitive salary upto 35k Opportunities for career growth and professional development A supportive and collaborative team environment The chance to work in a multi-functional event space Employee discounts on services A chance to be part of a team that s passionate about creating memorable experiences for our guests 48 hours a week contract Benefits: Company events Company pension Discounted or free food Employee discount Gym membership On-site parking
