United Infrastructure is a dynamic and rapidly expanding business, focused on delivering critical infrastructure projects, across the utility and social infrastructure sectors. Our team of highly skilled and hardworking specialists deliver innovative solutions to the complex challenges our clients face. Our company is split into two business areas: Utility Infrastructure - Our team of Utility Infrastructure specialists design, build and maintain critical water, energy (gas), power and telecoms infrastructure, for the UK's largest network owners and operators. Social Infrastructure - Our team of Social Infrastructure specialists revitalise homes and communities by carrying out a wide range of work, from retrofit to refurbishment, and maintenance. Job Description As a vital member of our team, you will make a genuine difference to the lives of the people we work with, and can seize the opportunity to develop your career in property services. As an experiencedResident Liaison Officeryou will be a visible point of contact for customers, engaging through newsletters, meetings, visits and open days. You will ensure residents are aware of the works processes and communicate updates / changes accordingly. In addition you will coordinate handover of keys to site teams and provide a high standard of customer aftercare, ensuring works are completed satisfactorily and managing expectations between residents, the client and our operations teams. Qualifications With the confidence to manage sometimes difficult situations, asResident Liaison Officeryou will be a naturally excellent communicator who can work collaboratively with a range of stakeholders. We are ideally looking for somebody who has worked for a Contractor or in a client-side resident liaison / community engagement role, preferably within planned / reactive maintenance or asset management. You will be resilient under pressure and understand the need for discretion and respect in a public facing role. Additional Information If you are a Resident Liaison Officer seeking a dynamic and diverse work environment, we're offering: Competitive salary and benefits package Opportunities for career progression aligned with the company's growth How to Apply: If you are ready to be part of our expanding team and contribute to our success, apply today for immediate consideration. Join us on this exciting journey of growth and innovation! Use Scan QR Code in WeChat and click to share.
Apr 25, 2026
Full time
United Infrastructure is a dynamic and rapidly expanding business, focused on delivering critical infrastructure projects, across the utility and social infrastructure sectors. Our team of highly skilled and hardworking specialists deliver innovative solutions to the complex challenges our clients face. Our company is split into two business areas: Utility Infrastructure - Our team of Utility Infrastructure specialists design, build and maintain critical water, energy (gas), power and telecoms infrastructure, for the UK's largest network owners and operators. Social Infrastructure - Our team of Social Infrastructure specialists revitalise homes and communities by carrying out a wide range of work, from retrofit to refurbishment, and maintenance. Job Description As a vital member of our team, you will make a genuine difference to the lives of the people we work with, and can seize the opportunity to develop your career in property services. As an experiencedResident Liaison Officeryou will be a visible point of contact for customers, engaging through newsletters, meetings, visits and open days. You will ensure residents are aware of the works processes and communicate updates / changes accordingly. In addition you will coordinate handover of keys to site teams and provide a high standard of customer aftercare, ensuring works are completed satisfactorily and managing expectations between residents, the client and our operations teams. Qualifications With the confidence to manage sometimes difficult situations, asResident Liaison Officeryou will be a naturally excellent communicator who can work collaboratively with a range of stakeholders. We are ideally looking for somebody who has worked for a Contractor or in a client-side resident liaison / community engagement role, preferably within planned / reactive maintenance or asset management. You will be resilient under pressure and understand the need for discretion and respect in a public facing role. Additional Information If you are a Resident Liaison Officer seeking a dynamic and diverse work environment, we're offering: Competitive salary and benefits package Opportunities for career progression aligned with the company's growth How to Apply: If you are ready to be part of our expanding team and contribute to our success, apply today for immediate consideration. Join us on this exciting journey of growth and innovation! Use Scan QR Code in WeChat and click to share.
Site Manager Social Housing Roofing & Cladding Location: Hampshire Contract: Temp to Perm Initial Duration: 20 weeks, moving onto the next project thereafter We are looking to appoint an experienced Site Manager to join a growing social housing roofing and cladding contractor. This Site Manager role will involve delivering roofing and cladding remediation works across occupied flats and houses. The successful Site Manager will play a key role in ensuring works are delivered safely, on programme, and to the required compliance standards. This is a temp to perm Site Manager opportunity with long-term work available, and the Site Manager will move straight onto the next project in Hampshire following the initial 20-week contract. Key Responsibilities Day-to-day management of roofing and cladding remediation projects within social housing Managing and supervising roofing teams and subcontractors on site Ensuring strong Health & Safety compliance at all times, including regular inspections and clear site signage on display Managing works in occupied properties , maintaining a professional approach at all times Working closely with Resident Liaison Officers (RLOs) to ensure residents are kept informed and disruption is minimised Overseeing site documentation, compliance records, permits, and reports Confident use of IT systems to complete reports, audits, and compliance paperwork Requirements Proven experience as a Site Manager within social housing roofing and/or cladding Strong knowledge of Health & Safety legislation and best practice IT literate , with experience completing digital reporting and compliance systems All valid and in-date tickets, including: SMSTS Asbestos Awareness CSCS card preferred Working at Heights First Aid (preferred) Experience managing multiple trades and delivering projects safely and on time What s on Offer Temp to perm Site Manager position, with Salary, Car and package thereafter Initial 20-week contract with immediate start Ongoing project pipeline across Hampshire Stable opportunity with a specialist social housing contractor For more information please send up to date CV to (url removed) and i will get back to you asap
Apr 24, 2026
Seasonal
Site Manager Social Housing Roofing & Cladding Location: Hampshire Contract: Temp to Perm Initial Duration: 20 weeks, moving onto the next project thereafter We are looking to appoint an experienced Site Manager to join a growing social housing roofing and cladding contractor. This Site Manager role will involve delivering roofing and cladding remediation works across occupied flats and houses. The successful Site Manager will play a key role in ensuring works are delivered safely, on programme, and to the required compliance standards. This is a temp to perm Site Manager opportunity with long-term work available, and the Site Manager will move straight onto the next project in Hampshire following the initial 20-week contract. Key Responsibilities Day-to-day management of roofing and cladding remediation projects within social housing Managing and supervising roofing teams and subcontractors on site Ensuring strong Health & Safety compliance at all times, including regular inspections and clear site signage on display Managing works in occupied properties , maintaining a professional approach at all times Working closely with Resident Liaison Officers (RLOs) to ensure residents are kept informed and disruption is minimised Overseeing site documentation, compliance records, permits, and reports Confident use of IT systems to complete reports, audits, and compliance paperwork Requirements Proven experience as a Site Manager within social housing roofing and/or cladding Strong knowledge of Health & Safety legislation and best practice IT literate , with experience completing digital reporting and compliance systems All valid and in-date tickets, including: SMSTS Asbestos Awareness CSCS card preferred Working at Heights First Aid (preferred) Experience managing multiple trades and delivering projects safely and on time What s on Offer Temp to perm Site Manager position, with Salary, Car and package thereafter Initial 20-week contract with immediate start Ongoing project pipeline across Hampshire Stable opportunity with a specialist social housing contractor For more information please send up to date CV to (url removed) and i will get back to you asap
Contracts Manager Cladding Remediation South London (Multiple Sites) Full-Time Site-Based A leading main contractor is seeking an experienced Contracts Manager to oversee a portfolio of cladding and fire remediation schemes across London. This is a fully site-based role, managing multiple projects including high-rise residential blocks, with a strong focus on safety, programme delivery, and stakeholder coordination. The Role Oversee multiple cladding remediation projects across several London sites Manage and support a team including Site Managers , a Quantity Surveyor , and a Resident Liaison Officer (RLO) Work closely with a Design Manager to coordinate design, drawings, and programme delivery Take full ownership of project performance, including programme, commercial awareness, and H&S compliance Lead monthly senior leadership reporting and project reviews Ensure works are delivered in line with fire safety and building compliance standards Mentor and develop site teams to drive high performance Requirements Proven experience as a Contracts Manager (or Senior Project Manager stepping up) within construction Strong background in cladding remediation, façade, or fire safety projects Experience delivering occupied residential or social housing schemes Competent with Microsoft Project for programme management Strong understanding of design coordination and technical drawings Commercial awareness and ability to manage project financial performance Excellent leadership and team management skills Solid knowledge of Health & Safety regulations Experience using Fieldview (or similar site management software) If you're interested in hearing more, please contact Jack Burgess at Build Recruitment
Apr 24, 2026
Full time
Contracts Manager Cladding Remediation South London (Multiple Sites) Full-Time Site-Based A leading main contractor is seeking an experienced Contracts Manager to oversee a portfolio of cladding and fire remediation schemes across London. This is a fully site-based role, managing multiple projects including high-rise residential blocks, with a strong focus on safety, programme delivery, and stakeholder coordination. The Role Oversee multiple cladding remediation projects across several London sites Manage and support a team including Site Managers , a Quantity Surveyor , and a Resident Liaison Officer (RLO) Work closely with a Design Manager to coordinate design, drawings, and programme delivery Take full ownership of project performance, including programme, commercial awareness, and H&S compliance Lead monthly senior leadership reporting and project reviews Ensure works are delivered in line with fire safety and building compliance standards Mentor and develop site teams to drive high performance Requirements Proven experience as a Contracts Manager (or Senior Project Manager stepping up) within construction Strong background in cladding remediation, façade, or fire safety projects Experience delivering occupied residential or social housing schemes Competent with Microsoft Project for programme management Strong understanding of design coordination and technical drawings Commercial awareness and ability to manage project financial performance Excellent leadership and team management skills Solid knowledge of Health & Safety regulations Experience using Fieldview (or similar site management software) If you're interested in hearing more, please contact Jack Burgess at Build Recruitment
Executive Assistant to President and Chief Executive Officer Our client is seeking an experienced EA to provide senior level support to the President and Chief Executive Officer. This role is a Temp role for 3 Months; £23-24an hour - Hybrid working You will need proven experience within a similar position, ideally within a professional membership body or healthcare/medical organisation. Who will you be working for? Our Client is an innovative healthcare organisation located in the City of London. What will you be doing? This role provides confidential, high quality, effective and proactive support to the RCoA President and Chief Executive Officer (CEO). The role holder ensures the smooth day-to-day management of the CEO and President s working lives and often represents the College as the first point of contact for both external and internal stakeholders. Your responsibilities will include: Deliver comprehensive and proactive diary management, managing time in the most effective and efficient manner while scheduling often complex and demanding priorities Treat correspondence and communication related to the work of the CEO and President with discretion and sensitively at all times Set up regular meetings for the President and the CEO with key stakeholders and ensure actions are followed up (in liaison with other teams across the College) and notes taken on an occasional basis if required Coordinate work and meetings across the Executive Team and Senior Management Team Respond to or re-direct written and telephone enquiries on behalf of the CEO and President, drafting replies or directing emails to colleagues where appropriate In their absence, manage the CEO and President s email inboxes, deciding which emails require forwarding and triaging all emails received for their return Manage all meeting and travel arrangements, ensuring all information and papers are provided in good time and actions followed up Deputise for other members of the Governance Team by providing occasional ad hoc support for core governance functions of the College, including elections and General Meetings You will need: Proven experience as an Executive Assistant or Personal Assistant at a senior level Proven experience of managing a varied and extensive workload effectively and prioritising successfully under pressure Experience of dealing professionally with a variety of internal and external stakeholders and forming good working relationships at all levels Experience of committee management and servicing How to apply? To apply for the Executive Assistant to President and Chief Executive Officer opportunity, please click on the Apply button below.
Apr 24, 2026
Seasonal
Executive Assistant to President and Chief Executive Officer Our client is seeking an experienced EA to provide senior level support to the President and Chief Executive Officer. This role is a Temp role for 3 Months; £23-24an hour - Hybrid working You will need proven experience within a similar position, ideally within a professional membership body or healthcare/medical organisation. Who will you be working for? Our Client is an innovative healthcare organisation located in the City of London. What will you be doing? This role provides confidential, high quality, effective and proactive support to the RCoA President and Chief Executive Officer (CEO). The role holder ensures the smooth day-to-day management of the CEO and President s working lives and often represents the College as the first point of contact for both external and internal stakeholders. Your responsibilities will include: Deliver comprehensive and proactive diary management, managing time in the most effective and efficient manner while scheduling often complex and demanding priorities Treat correspondence and communication related to the work of the CEO and President with discretion and sensitively at all times Set up regular meetings for the President and the CEO with key stakeholders and ensure actions are followed up (in liaison with other teams across the College) and notes taken on an occasional basis if required Coordinate work and meetings across the Executive Team and Senior Management Team Respond to or re-direct written and telephone enquiries on behalf of the CEO and President, drafting replies or directing emails to colleagues where appropriate In their absence, manage the CEO and President s email inboxes, deciding which emails require forwarding and triaging all emails received for their return Manage all meeting and travel arrangements, ensuring all information and papers are provided in good time and actions followed up Deputise for other members of the Governance Team by providing occasional ad hoc support for core governance functions of the College, including elections and General Meetings You will need: Proven experience as an Executive Assistant or Personal Assistant at a senior level Proven experience of managing a varied and extensive workload effectively and prioritising successfully under pressure Experience of dealing professionally with a variety of internal and external stakeholders and forming good working relationships at all levels Experience of committee management and servicing How to apply? To apply for the Executive Assistant to President and Chief Executive Officer opportunity, please click on the Apply button below.
We're recruiting an experienced Resident Liaison Officer to support a programme of construction and refurbishment works, acting as the key link between residents and delivery teams. This is a resident-focused role ensuring clear communication, strong engagement and effective resolution of issues throughout project delivery. The successful candidate will play a vital role in minimising disruption and maintaining positive relationships with residents during works. The Role - Act as the primary point of contact for residents, providing clear and regular updates on works, timelines and project progress. - Build and maintain positive relationships with residents, ensuring they feel informed, supported and engaged throughout the programme. - Manage and resolve resident enquiries and complaints promptly and professionally, minimising disruption and escalation. - Conduct site and home visits to discuss works, address concerns and gather feedback from residents. - Liaise closely with contractors, site teams and project managers to ensure consistent communication and service delivery. - Maintain accurate records of all resident interactions, complaints and outcomes, ensuring a clear audit trail. - Provide feedback to project teams on recurring issues, trends and opportunities for service improvement. - Support vulnerable residents, ensuring additional needs are identified and appropriate support is in place. - Ensure all communication is clear, accessible and tailored to meet the needs of a diverse resident base. - Contribute to a positive customer experience, ensuring works are delivered with minimal impact on residents. Key Requirements - Experience working in a Resident Liaison Officer, customer service or housing-related role within construction, housing or property services. - Strong communication skills, both verbal and written, with the ability to engage confidently with residents and stakeholders. - Excellent interpersonal skills, with the ability to build trust and manage relationships effectively. - Experience handling complaints and resolving issues in a professional and proactive manner. - Strong organisational skills, with the ability to manage multiple tasks and maintain accurate records. - Ability to work collaboratively with contractors, site teams and internal stakeholders. - Experience supporting residents in a customer-facing environment, ideally within housing or construction. - Full UK driving licence and access to a vehicle is essential. - Ability to be site-based 3-4 days per week. What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from Resident Liaison Officers, Housing Officers and Customer Service professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in housing recruitment. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Apr 24, 2026
Contractor
We're recruiting an experienced Resident Liaison Officer to support a programme of construction and refurbishment works, acting as the key link between residents and delivery teams. This is a resident-focused role ensuring clear communication, strong engagement and effective resolution of issues throughout project delivery. The successful candidate will play a vital role in minimising disruption and maintaining positive relationships with residents during works. The Role - Act as the primary point of contact for residents, providing clear and regular updates on works, timelines and project progress. - Build and maintain positive relationships with residents, ensuring they feel informed, supported and engaged throughout the programme. - Manage and resolve resident enquiries and complaints promptly and professionally, minimising disruption and escalation. - Conduct site and home visits to discuss works, address concerns and gather feedback from residents. - Liaise closely with contractors, site teams and project managers to ensure consistent communication and service delivery. - Maintain accurate records of all resident interactions, complaints and outcomes, ensuring a clear audit trail. - Provide feedback to project teams on recurring issues, trends and opportunities for service improvement. - Support vulnerable residents, ensuring additional needs are identified and appropriate support is in place. - Ensure all communication is clear, accessible and tailored to meet the needs of a diverse resident base. - Contribute to a positive customer experience, ensuring works are delivered with minimal impact on residents. Key Requirements - Experience working in a Resident Liaison Officer, customer service or housing-related role within construction, housing or property services. - Strong communication skills, both verbal and written, with the ability to engage confidently with residents and stakeholders. - Excellent interpersonal skills, with the ability to build trust and manage relationships effectively. - Experience handling complaints and resolving issues in a professional and proactive manner. - Strong organisational skills, with the ability to manage multiple tasks and maintain accurate records. - Ability to work collaboratively with contractors, site teams and internal stakeholders. - Experience supporting residents in a customer-facing environment, ideally within housing or construction. - Full UK driving licence and access to a vehicle is essential. - Ability to be site-based 3-4 days per week. What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from Resident Liaison Officers, Housing Officers and Customer Service professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in housing recruitment. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Pay: 30,000.00- 33,000.00 per year Job description: Resident Liaison Officer / RLO NW London We are seeking a dedicated Resident Liaison Officer / RLO to join the team to perform continuous improvement of services in response to feedback; ensuring residents and scheme managers are fully involved in decision making processes affecting their homes. You must be customer focused and provide a one-stop contact point, empowering residents to feel respected and valued by maintaining the best quality experience. Requirements: Experience of working within a Resident liaison officer / RLO environment is essential Previous experience of working within Social Housing, Local Authorities or Registered Housing Providers is desirable Knowledge of Planned Works is desirable Salary: 30,000 - 33,000
Apr 24, 2026
Full time
Pay: 30,000.00- 33,000.00 per year Job description: Resident Liaison Officer / RLO NW London We are seeking a dedicated Resident Liaison Officer / RLO to join the team to perform continuous improvement of services in response to feedback; ensuring residents and scheme managers are fully involved in decision making processes affecting their homes. You must be customer focused and provide a one-stop contact point, empowering residents to feel respected and valued by maintaining the best quality experience. Requirements: Experience of working within a Resident liaison officer / RLO environment is essential Previous experience of working within Social Housing, Local Authorities or Registered Housing Providers is desirable Knowledge of Planned Works is desirable Salary: 30,000 - 33,000
Trainee Resident Liaison Officer / Customer Care Officer Full time, permanent £24,000 - £26,000 per annum plus car allowance and mileage Role will be based in Guildford, Camberley and surrounding areas We are working with a leading Social Housing contractor to recruit a Trainee Resident Liaison Officer to join their team covering projects in Guildford, Camberley and surrounding areas click apply for full job details
Apr 24, 2026
Full time
Trainee Resident Liaison Officer / Customer Care Officer Full time, permanent £24,000 - £26,000 per annum plus car allowance and mileage Role will be based in Guildford, Camberley and surrounding areas We are working with a leading Social Housing contractor to recruit a Trainee Resident Liaison Officer to join their team covering projects in Guildford, Camberley and surrounding areas click apply for full job details
Job Title: Resident Liaison Officer Job Type: Permanent, Full time Location: Grantham Rate of pay: £28,250k Are you a Resident Liaison Officer looking for work? ARC are currently looking for a Resident Liaison Officer. For this position, you must be able to do the following: To ensure and maintain the resident liaison daily diary, record any incidents, and record all appointments Understand the works, programme and scope of works Provide site reports and updates for client and site management Prepare and distribute all communications to residents Establish a resident s charter, maintain files, keep a log of complaints and any query s that would come in Compile, devise and implement procedures and administration to compliment your role Be available for residents meetings, and meetings with the client as and when Site meetings Housing officers, estate developments or joint management board meetings Carry out pre visits to each neighbouring resident to explain the planned works and assist them in understanding the process Letter process for the neighbouring property s explaining all works Regular checks on residents throughout the day and the end of the working day Any claims, compensation and complaints are dealt within a time scale and with care You must have previous proven experience in social housing, knowledge of roofing & kitchens, health & safety knowledge and occupied refurbishment knowledge. Please contact our Maintenance Recruitment specialists if you are available for this position - (phone number removed) ARC GROUP A focus on recruitment, a passion for people.
Apr 24, 2026
Full time
Job Title: Resident Liaison Officer Job Type: Permanent, Full time Location: Grantham Rate of pay: £28,250k Are you a Resident Liaison Officer looking for work? ARC are currently looking for a Resident Liaison Officer. For this position, you must be able to do the following: To ensure and maintain the resident liaison daily diary, record any incidents, and record all appointments Understand the works, programme and scope of works Provide site reports and updates for client and site management Prepare and distribute all communications to residents Establish a resident s charter, maintain files, keep a log of complaints and any query s that would come in Compile, devise and implement procedures and administration to compliment your role Be available for residents meetings, and meetings with the client as and when Site meetings Housing officers, estate developments or joint management board meetings Carry out pre visits to each neighbouring resident to explain the planned works and assist them in understanding the process Letter process for the neighbouring property s explaining all works Regular checks on residents throughout the day and the end of the working day Any claims, compensation and complaints are dealt within a time scale and with care You must have previous proven experience in social housing, knowledge of roofing & kitchens, health & safety knowledge and occupied refurbishment knowledge. Please contact our Maintenance Recruitment specialists if you are available for this position - (phone number removed) ARC GROUP A focus on recruitment, a passion for people.
Resident Liaison Officer (Planned & Regeneration) Temporary - 3 month contract Based in Basildon 16.50per hour As our Resident Liaison Officer, you will serve as the primary point of contact between residents, project stakeholders, and the construction team. The successful candidate will be responsible for fostering positive relationships with residents, addressing their concerns, and ensuring that their needs are met. Working to deliver the best quality service, you'll be responsible for a first-class liaison and administrative support to our project team in a professional and efficient manner. About You You will have experience as a Resident Liaison Officer or similar project administration experience with a main contractor working on SHDF projects. It would also be advantageous to have experience within a social housing environment. Experience of EasyBOP construction software would be beneficial but is not essential. You must live within reasonable distance and hold a clean full UK driving licence for a minimum of 12 months.
Apr 23, 2026
Seasonal
Resident Liaison Officer (Planned & Regeneration) Temporary - 3 month contract Based in Basildon 16.50per hour As our Resident Liaison Officer, you will serve as the primary point of contact between residents, project stakeholders, and the construction team. The successful candidate will be responsible for fostering positive relationships with residents, addressing their concerns, and ensuring that their needs are met. Working to deliver the best quality service, you'll be responsible for a first-class liaison and administrative support to our project team in a professional and efficient manner. About You You will have experience as a Resident Liaison Officer or similar project administration experience with a main contractor working on SHDF projects. It would also be advantageous to have experience within a social housing environment. Experience of EasyBOP construction software would be beneficial but is not essential. You must live within reasonable distance and hold a clean full UK driving licence for a minimum of 12 months.
Resident Liaison Officer Manchester £14 per hour Full Time, Monday to Friday Full UK Driving Licence and own vehicle (mileage and car allowance provided) Immediate Start Temp 5 months Our client, a leading social housing contractor, is seeking a dedicated Resident Liaison Officer to join their team on a long-term temporary basis in and around Manchester. As a Resident Liaison Officer, you will play a key role in maintaining strong relationships between the company and its residents. Your primary responsibilities will involve clear and effective communication, resolve queries, and ensuring access to properties for planned works. This is an excellent opportunity for someone with strong interpersonal skills and a passion for customer service. Resident Liaison Officer Key Responsibilities: Resident Communication: Establish regular communication with residents to provide updates on project progress, schedules, and any disruptions. Handle enquiries promptly and courteously while ensuring resident concerns are effectively resolved. Coordinate appointments and ensure access for works. Resident Support: Serve as the main point of contact between residents and site teams. Offer guidance on the nature and benefits of the works being carried out, ensuring residents understand the process and feel supported throughout. Community Engagement: Organise and lead meetings, drop-in sessions, and other engagement events to encourage community participation, gather feedback, and address any concerns. Reporting and Administration: Maintain accurate records of all resident interactions and compile reports highlighting recurring issues, resident feedback, and suggested improvements. Resident Liaison Officer Requirements: Previous experience in a similar role, ideally within the housing or construction sector. Strong communication and interpersonal skills, with the ability to build rapport with a wide range of people. Calm and professional approach to conflict resolution and problem-solving. Empathy, patience, and the ability to manage sensitive situations with discretion. Understanding of housing regulations and procedures. Proficient IT skills, particularly in Microsoft Excel. Self-motivated, organised, and capable of managing a busy workload independently. Please apply online for this Resident Liaison Officer Position. To view more jobs from Bamford Contract Services, Find us on Facebook bamfordcs or follow us on Twitter bamfordcs.
Apr 23, 2026
Seasonal
Resident Liaison Officer Manchester £14 per hour Full Time, Monday to Friday Full UK Driving Licence and own vehicle (mileage and car allowance provided) Immediate Start Temp 5 months Our client, a leading social housing contractor, is seeking a dedicated Resident Liaison Officer to join their team on a long-term temporary basis in and around Manchester. As a Resident Liaison Officer, you will play a key role in maintaining strong relationships between the company and its residents. Your primary responsibilities will involve clear and effective communication, resolve queries, and ensuring access to properties for planned works. This is an excellent opportunity for someone with strong interpersonal skills and a passion for customer service. Resident Liaison Officer Key Responsibilities: Resident Communication: Establish regular communication with residents to provide updates on project progress, schedules, and any disruptions. Handle enquiries promptly and courteously while ensuring resident concerns are effectively resolved. Coordinate appointments and ensure access for works. Resident Support: Serve as the main point of contact between residents and site teams. Offer guidance on the nature and benefits of the works being carried out, ensuring residents understand the process and feel supported throughout. Community Engagement: Organise and lead meetings, drop-in sessions, and other engagement events to encourage community participation, gather feedback, and address any concerns. Reporting and Administration: Maintain accurate records of all resident interactions and compile reports highlighting recurring issues, resident feedback, and suggested improvements. Resident Liaison Officer Requirements: Previous experience in a similar role, ideally within the housing or construction sector. Strong communication and interpersonal skills, with the ability to build rapport with a wide range of people. Calm and professional approach to conflict resolution and problem-solving. Empathy, patience, and the ability to manage sensitive situations with discretion. Understanding of housing regulations and procedures. Proficient IT skills, particularly in Microsoft Excel. Self-motivated, organised, and capable of managing a busy workload independently. Please apply online for this Resident Liaison Officer Position. To view more jobs from Bamford Contract Services, Find us on Facebook bamfordcs or follow us on Twitter bamfordcs.
ABOUT US The Guinness Partnership is one of the leading providers of affordable housing in England. We build and manage homes and provide housing services for nearly 160,000 residents nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our residents, our communities and our people, any pro click apply for full job details
Apr 23, 2026
Full time
ABOUT US The Guinness Partnership is one of the leading providers of affordable housing in England. We build and manage homes and provide housing services for nearly 160,000 residents nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our residents, our communities and our people, any pro click apply for full job details
ABOUT US The Guinness Partnership is one of the leading providers of affordable housing in England. We build and manage homes and provide housing services for nearly 160,000 residents nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our residents, our communities and our people, any pro click apply for full job details
Apr 23, 2026
Full time
ABOUT US The Guinness Partnership is one of the leading providers of affordable housing in England. We build and manage homes and provide housing services for nearly 160,000 residents nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our residents, our communities and our people, any pro click apply for full job details
Novus Property Solutions Ltd.
Nottingham, Nottinghamshire
Based: Burton office working on Site around Nottingham, Derby, occasionally around Birmingham- Typically working 37.5 hours per weeks Monday to Friday Contract Liaison Officers sit at the core and heart of everything we do. Ensuring that our teams are working effectively and because of your great communication and relationship building skills our customers are happy. Your experience in a customer-facingenvironment, along with ongoing training and development,will give you the ability to solve problems and meet deadlines along with the knowledge that what you are doing matters and positively impacts your customers and communities. Working in Social Housing Tenanted properties on planned roofing refurbishment works. Fast paced and progressive, our people take responsibility and thrive in an environment where they are trusted; with a work/life balance that gives them the opportunity to feel motivated and satisfied at work and at home. What's in it for you? Attractive salary & benefits to suit you 27 Days Hols & BH - option to buy or sell holidays Company pension scheme - up to 7.5% Car Allowance or Fleet Van We also offer a; Discounted Healthcare Scheme, High street & lifestyle discounts including Taste card, a day paid volunteering per year, length of service awards, and more . An outline of your responsibility - Contract Liaison Officers Responsible for supporting site or contract with liaison between customers, clients and wider community Delivering and managing Social Value and an excellent Customers Service are key parts of the overall service Novus provide to our clients, with a passion to go the 'extra mile' Lead on delivering all added value contractual commitments including planning and diarising community, skills and employment initiatives, keeping these in line with the Social Value Act Dealing with enquiries/issues relating to varying works delivered by our site teams and sub-contractors. You will act as the 'voice and face' at a contract and site level, demonstrating experience of delivering social value and a customer focused service in what can be a demanding public facing environment Establish an effective communications system to keep all the site team informed whilst maintaining good relationships with the customers and Novus team Coordinate the distribution and maintain information regarding upcoming and current works and contractual commitment along with any relevant reporting required. Carry out face to face site visits with client and customers Dealing with complaints and resolving concerns in a positive manner Initiate/generate technical instructions, site notes and other site observations through excellent administration skills and good knowledge of MS Office/internal systems Identify possible case studies showing excellent Customer Service and Social Value impact to clients and for use in tendering new contracts Promote all good news stories and all initiatives with Marketing, ensuring we capture the good work we do About you Previous working experience as a Contract/Resident/Tenant Liaison Office working on tenanted social housing properties, delivering internal or external refurbishments/upgrades preferred. Working in a face to face customer service environment is essential as communication is key along with confident presentation skills. Your ability to be proficient in IT is also essential to fulfil and develop the role. Flexibility is essential with regards to hours and travel. The role requires you to hold a Full UK Driving Licence check will be completed along with a DBS check. A little bit about us Novus Property Solutions is a dynamic, award-winning property maintenance, refurbishment, compliance, and decarbonisation specialist with more than 700 colleagues in 19 locations across Great Britain, providing a combination of local knowledge and national strength. We are a social and environmentally responsible family-owned business with a rich 129-years heritage, delivering a range of bespoke services and solutions to a wide variety of clients. At Novus Property Solutions we value people, and we are committed to building an inclusive and diverse workplace that enables our people to bring their full selves to work. We understand for many reasons, that people very rarely meet all the criteria laid out in the job advert, so, we encourage you to apply to the role even if you do not meet all the criteria or hold all the qualifications. You may be just who we are looking for to join our award-winning Property Maintenance company in this, or another role.
Apr 23, 2026
Full time
Based: Burton office working on Site around Nottingham, Derby, occasionally around Birmingham- Typically working 37.5 hours per weeks Monday to Friday Contract Liaison Officers sit at the core and heart of everything we do. Ensuring that our teams are working effectively and because of your great communication and relationship building skills our customers are happy. Your experience in a customer-facingenvironment, along with ongoing training and development,will give you the ability to solve problems and meet deadlines along with the knowledge that what you are doing matters and positively impacts your customers and communities. Working in Social Housing Tenanted properties on planned roofing refurbishment works. Fast paced and progressive, our people take responsibility and thrive in an environment where they are trusted; with a work/life balance that gives them the opportunity to feel motivated and satisfied at work and at home. What's in it for you? Attractive salary & benefits to suit you 27 Days Hols & BH - option to buy or sell holidays Company pension scheme - up to 7.5% Car Allowance or Fleet Van We also offer a; Discounted Healthcare Scheme, High street & lifestyle discounts including Taste card, a day paid volunteering per year, length of service awards, and more . An outline of your responsibility - Contract Liaison Officers Responsible for supporting site or contract with liaison between customers, clients and wider community Delivering and managing Social Value and an excellent Customers Service are key parts of the overall service Novus provide to our clients, with a passion to go the 'extra mile' Lead on delivering all added value contractual commitments including planning and diarising community, skills and employment initiatives, keeping these in line with the Social Value Act Dealing with enquiries/issues relating to varying works delivered by our site teams and sub-contractors. You will act as the 'voice and face' at a contract and site level, demonstrating experience of delivering social value and a customer focused service in what can be a demanding public facing environment Establish an effective communications system to keep all the site team informed whilst maintaining good relationships with the customers and Novus team Coordinate the distribution and maintain information regarding upcoming and current works and contractual commitment along with any relevant reporting required. Carry out face to face site visits with client and customers Dealing with complaints and resolving concerns in a positive manner Initiate/generate technical instructions, site notes and other site observations through excellent administration skills and good knowledge of MS Office/internal systems Identify possible case studies showing excellent Customer Service and Social Value impact to clients and for use in tendering new contracts Promote all good news stories and all initiatives with Marketing, ensuring we capture the good work we do About you Previous working experience as a Contract/Resident/Tenant Liaison Office working on tenanted social housing properties, delivering internal or external refurbishments/upgrades preferred. Working in a face to face customer service environment is essential as communication is key along with confident presentation skills. Your ability to be proficient in IT is also essential to fulfil and develop the role. Flexibility is essential with regards to hours and travel. The role requires you to hold a Full UK Driving Licence check will be completed along with a DBS check. A little bit about us Novus Property Solutions is a dynamic, award-winning property maintenance, refurbishment, compliance, and decarbonisation specialist with more than 700 colleagues in 19 locations across Great Britain, providing a combination of local knowledge and national strength. We are a social and environmentally responsible family-owned business with a rich 129-years heritage, delivering a range of bespoke services and solutions to a wide variety of clients. At Novus Property Solutions we value people, and we are committed to building an inclusive and diverse workplace that enables our people to bring their full selves to work. We understand for many reasons, that people very rarely meet all the criteria laid out in the job advert, so, we encourage you to apply to the role even if you do not meet all the criteria or hold all the qualifications. You may be just who we are looking for to join our award-winning Property Maintenance company in this, or another role.
Senior Planning Enforcement Officer Surrey £45.87 p/hour Job Ref - 66113 My local authority client based in Surrey is looking to source an experience Senior Town Planning Enforcement Officer, to assist the Planning Department on an initial 3-month basis. About the role: You will be investigating breaches of planning control. Working with applicants and developers to resolve breaches whilst keeping residents and Members up to date with investigations. You will work in a team, made up of a team leader, two compliance officers, as well as three tree officers. The main purpose of the role: To investigate and resolve alleged breaches of planning control, many of which will be of a complex nature. To ensure that development is carried out in accordance with approved plans and that conditions imposed on planning permissions are complied with. To take a lead role and take part in proactive enforcement projects and public liaison opportunities throughout the Borough. Specific duties and responsibilities: 1.Liaising with the Team Leader / Development Manager on complex and high-profile investigations. 2.To assist in the logging of investigation requests. 3.To fully research the history of the subject site and assess plans and other documentation for evidence of any breach of planning control. 4.To visit sites and survey developments to record evidence of any breach of planning control and to interview members of the public, owners and occupiers of the land as necessary. 5.To negotiate compliance with planning controls as appropriate. 6.To liaise with Legal Services and other relevant Services as necessary. 1.Hybrid working offered - ideally 2 days in the office initially, but 1 in the office will be considered - please let us know what working pattern you can offer. Carrington West Pay Rate - £45.87 per/hour Please call Ben Hitchman on (phone number removed) for a confidential discussion on this role, or email me or our planning team if you are short of time to chat: (url removed) (url removed) Carrington West's dedicated Town Planning Recruitment Team supply clients UK wide on both a permanent and contract basis and all levels of seniority. If this role is too senior, too junior or in a location that is unsuitable, but you are keen on options, please still feel free to apply and we can discuss other unadvertised roles with you.
Apr 23, 2026
Contractor
Senior Planning Enforcement Officer Surrey £45.87 p/hour Job Ref - 66113 My local authority client based in Surrey is looking to source an experience Senior Town Planning Enforcement Officer, to assist the Planning Department on an initial 3-month basis. About the role: You will be investigating breaches of planning control. Working with applicants and developers to resolve breaches whilst keeping residents and Members up to date with investigations. You will work in a team, made up of a team leader, two compliance officers, as well as three tree officers. The main purpose of the role: To investigate and resolve alleged breaches of planning control, many of which will be of a complex nature. To ensure that development is carried out in accordance with approved plans and that conditions imposed on planning permissions are complied with. To take a lead role and take part in proactive enforcement projects and public liaison opportunities throughout the Borough. Specific duties and responsibilities: 1.Liaising with the Team Leader / Development Manager on complex and high-profile investigations. 2.To assist in the logging of investigation requests. 3.To fully research the history of the subject site and assess plans and other documentation for evidence of any breach of planning control. 4.To visit sites and survey developments to record evidence of any breach of planning control and to interview members of the public, owners and occupiers of the land as necessary. 5.To negotiate compliance with planning controls as appropriate. 6.To liaise with Legal Services and other relevant Services as necessary. 1.Hybrid working offered - ideally 2 days in the office initially, but 1 in the office will be considered - please let us know what working pattern you can offer. Carrington West Pay Rate - £45.87 per/hour Please call Ben Hitchman on (phone number removed) for a confidential discussion on this role, or email me or our planning team if you are short of time to chat: (url removed) (url removed) Carrington West's dedicated Town Planning Recruitment Team supply clients UK wide on both a permanent and contract basis and all levels of seniority. If this role is too senior, too junior or in a location that is unsuitable, but you are keen on options, please still feel free to apply and we can discuss other unadvertised roles with you.
Are you an Adaptations Surveyor looking for your next role? King's Lynn & West Norfolk Borough council are looking for a Technical Officer role in West Norfolk on a 3-4 month interim contract. Key Details: Rate: £35 p/h Location: West Norfolk Working Pattern: Field-based with some home working and office attendance Start: ASAP Checks: Enhanced DBS preferred About the Role: You'll visit clients in their homes to provide technical advice on repairs and adaptations, helping residents live independently. The role involves managing end-to-end casework, preparing schedules and drawings, liaising with contractors, and overseeing adaptations such as level-access showers, ramps, and door widening. What You'll Do Assess & advise: Visit clients to assess housing needs and advise on feasibility, appropriate works and funding options (including DFGs), ensuring solutions support independent living. End-to-end case management: Deliver allocated cases from options appraisal through to completion and sign-off, covering technical, financial and contractual elements. Surveys & standards: Carry out Decent Homes/HHSRS surveys, gather photographic evidence, and complete paperwork for local authority referrals. Technical outputs: Prepare schedules of work, specifications, drawings/plans (existing and proposed/adapted layouts), and schedules of rates/pricing (no tendering required). Work mix & volume: Typically 3-4 new jobs per week, with multiple daily visits (up to 10/day when required); meet contractors on site and sign off completed works. Adaptations scope: Level-access showers, ramps, door widening for wheelchair access, and other home adaptations in owner-occupied and social housing. Stakeholder liaison: Work closely with Occupational Therapists, Client Officers, Local Authority Grants Officers, and contractors; build relationships and manage performance. Compliance & safety: Conduct site risk assessments, monitor works at intervals, ensure compliance with Health & Safety and Codes of Practice. Funding & approvals: Prepare and coordinate grant/loan applications (including planning/building regs where needed) and secure authorisations for variations. Close-out: Arrange final inspections, check final accounts/defects, advise on payments, and complete case closure documentation. Service development: Support the Senior Technical Officer and Repairs & Adaptations Manager with developing services, frameworks, and contractor vetting; contribute to reports and procedures. Promotion & records: Promote the Agency's services (including Careline/Handyperson), maintain accurate case files and computerised records, and uphold data quality standards. Continuous improvement: Keep up to date with legislation/practice, develop a specialist area, and participate in regional/network meetings. Requirements: Experience in technical surveying/building works (adaptations experience preferred but not essential) Familiarity with DFGs desirable Full UK driving licence and own vehicle (mileage reimbursed) If you are interested, please email your updated CV to (url removed) or call (phone number removed).
Apr 23, 2026
Contractor
Are you an Adaptations Surveyor looking for your next role? King's Lynn & West Norfolk Borough council are looking for a Technical Officer role in West Norfolk on a 3-4 month interim contract. Key Details: Rate: £35 p/h Location: West Norfolk Working Pattern: Field-based with some home working and office attendance Start: ASAP Checks: Enhanced DBS preferred About the Role: You'll visit clients in their homes to provide technical advice on repairs and adaptations, helping residents live independently. The role involves managing end-to-end casework, preparing schedules and drawings, liaising with contractors, and overseeing adaptations such as level-access showers, ramps, and door widening. What You'll Do Assess & advise: Visit clients to assess housing needs and advise on feasibility, appropriate works and funding options (including DFGs), ensuring solutions support independent living. End-to-end case management: Deliver allocated cases from options appraisal through to completion and sign-off, covering technical, financial and contractual elements. Surveys & standards: Carry out Decent Homes/HHSRS surveys, gather photographic evidence, and complete paperwork for local authority referrals. Technical outputs: Prepare schedules of work, specifications, drawings/plans (existing and proposed/adapted layouts), and schedules of rates/pricing (no tendering required). Work mix & volume: Typically 3-4 new jobs per week, with multiple daily visits (up to 10/day when required); meet contractors on site and sign off completed works. Adaptations scope: Level-access showers, ramps, door widening for wheelchair access, and other home adaptations in owner-occupied and social housing. Stakeholder liaison: Work closely with Occupational Therapists, Client Officers, Local Authority Grants Officers, and contractors; build relationships and manage performance. Compliance & safety: Conduct site risk assessments, monitor works at intervals, ensure compliance with Health & Safety and Codes of Practice. Funding & approvals: Prepare and coordinate grant/loan applications (including planning/building regs where needed) and secure authorisations for variations. Close-out: Arrange final inspections, check final accounts/defects, advise on payments, and complete case closure documentation. Service development: Support the Senior Technical Officer and Repairs & Adaptations Manager with developing services, frameworks, and contractor vetting; contribute to reports and procedures. Promotion & records: Promote the Agency's services (including Careline/Handyperson), maintain accurate case files and computerised records, and uphold data quality standards. Continuous improvement: Keep up to date with legislation/practice, develop a specialist area, and participate in regional/network meetings. Requirements: Experience in technical surveying/building works (adaptations experience preferred but not essential) Familiarity with DFGs desirable Full UK driving licence and own vehicle (mileage reimbursed) If you are interested, please email your updated CV to (url removed) or call (phone number removed).
JOB DESCRIPTION About the role We have an opportunity for a Housing Customer Liaison Manager to join our team on a full-time, permanent basis. You will lead and motivate our team of mobile Customer Liaison Officers to deliver a visible and accessible face-to-face service to both our homeowners and rental residents. You will be a key contact for local stakeholders across the operating area, promoting a positive perception of Guinness with both stakeholders and residents, thereby enhancing our reputation in the area whilst working closely with Estate Services and other Guinness teams to get things done quickly and efficiently to achieve positive outcomes for both Guinness and our residents. Based from our London office - 350 Euston Road, NW13AX this role covers the Lambeth, Southwark and Croydon areas. Travel will be a key part of this role, so you will need a full UK driving licence and access to your own car, as you will be predominantly mobile within your operating area. What we are looking for We are a customer-focused organisation, so we know that how we do things is just as important as what we do. You will not only be an experienced Housing professional but also have great customer service skills and a willingness to go the extra mile to get the job done. You will also be able to demonstrate: Experience in leading, coaching, performance managing and motivating remote teams, and contractors, in a high-performance culture. Experience in delivering exceptional service to a diverse range of customers through others. Experience in managing and prioritising resources effectively to meet demand. Experience in managing and coaching performance and getting the best out of individuals and teams. Ability to analyse data and draw conclusions to improve performance. Excellent written, oral and interpersonal communication skills. Ability to present information concisely to senior managers and other stakeholders, to support and influence decision-making. Proven budget management skills. Highly self-motivated with the ability to plan and work effectively without high levels of supervision. When you apply, please make sure you send us your personal statement alongside your CV outlining your skills, knowledge and experience with evidence of how these meet the essential criteria in the role profile. REEDTGP TGPCVL
Apr 23, 2026
Full time
JOB DESCRIPTION About the role We have an opportunity for a Housing Customer Liaison Manager to join our team on a full-time, permanent basis. You will lead and motivate our team of mobile Customer Liaison Officers to deliver a visible and accessible face-to-face service to both our homeowners and rental residents. You will be a key contact for local stakeholders across the operating area, promoting a positive perception of Guinness with both stakeholders and residents, thereby enhancing our reputation in the area whilst working closely with Estate Services and other Guinness teams to get things done quickly and efficiently to achieve positive outcomes for both Guinness and our residents. Based from our London office - 350 Euston Road, NW13AX this role covers the Lambeth, Southwark and Croydon areas. Travel will be a key part of this role, so you will need a full UK driving licence and access to your own car, as you will be predominantly mobile within your operating area. What we are looking for We are a customer-focused organisation, so we know that how we do things is just as important as what we do. You will not only be an experienced Housing professional but also have great customer service skills and a willingness to go the extra mile to get the job done. You will also be able to demonstrate: Experience in leading, coaching, performance managing and motivating remote teams, and contractors, in a high-performance culture. Experience in delivering exceptional service to a diverse range of customers through others. Experience in managing and prioritising resources effectively to meet demand. Experience in managing and coaching performance and getting the best out of individuals and teams. Ability to analyse data and draw conclusions to improve performance. Excellent written, oral and interpersonal communication skills. Ability to present information concisely to senior managers and other stakeholders, to support and influence decision-making. Proven budget management skills. Highly self-motivated with the ability to plan and work effectively without high levels of supervision. When you apply, please make sure you send us your personal statement alongside your CV outlining your skills, knowledge and experience with evidence of how these meet the essential criteria in the role profile. REEDTGP TGPCVL
Resident Liaison Officer (RLO) Location: Brighton Working Hours: 08 30 Contract Type: Fixed Term (TBC) Salary: £32,000 per annum Overview: We are currently seeking an experienced and proactive Resident Liaison Officer to join our team. This role is key in maintaining strong relationships between residents and site teams, ensuring clear communication and a smooth delivery of works. Key Responsibilities: Act as the main point of contact for residents, providing regular updates on project timelines, upcoming works, and any disruptions Liaise closely with site teams, contractors, and project managers to ensure effective communication and issue resolution Arrange and carry out home visits to discuss works, conduct surveys, and coordinate access requirements alongside the site manager Support vulnerable residents, including elderly and non-English speaking individuals, ensuring their needs are met throughout the project Handle complaints and concerns professionally, working to resolve issues and maintain positive relationships Distribute pre-entry documentation, including information packs and notices such as four-week letters Collect feedback post-completion to assess resident satisfaction and improve service delivery Requirements: Previous experience in a Resident Liaison Officer role or similar Strong communication and interpersonal skills Ability to manage sensitive situations with professionalism and empathy Organised, proactive, and able to work independently Full UK driving licence (preferred, if applicable) What We Offer: Competitive salary of £32,000 per annum Supportive working environment Opportunity to work on impactful residential projects
Apr 23, 2026
Contractor
Resident Liaison Officer (RLO) Location: Brighton Working Hours: 08 30 Contract Type: Fixed Term (TBC) Salary: £32,000 per annum Overview: We are currently seeking an experienced and proactive Resident Liaison Officer to join our team. This role is key in maintaining strong relationships between residents and site teams, ensuring clear communication and a smooth delivery of works. Key Responsibilities: Act as the main point of contact for residents, providing regular updates on project timelines, upcoming works, and any disruptions Liaise closely with site teams, contractors, and project managers to ensure effective communication and issue resolution Arrange and carry out home visits to discuss works, conduct surveys, and coordinate access requirements alongside the site manager Support vulnerable residents, including elderly and non-English speaking individuals, ensuring their needs are met throughout the project Handle complaints and concerns professionally, working to resolve issues and maintain positive relationships Distribute pre-entry documentation, including information packs and notices such as four-week letters Collect feedback post-completion to assess resident satisfaction and improve service delivery Requirements: Previous experience in a Resident Liaison Officer role or similar Strong communication and interpersonal skills Ability to manage sensitive situations with professionalism and empathy Organised, proactive, and able to work independently Full UK driving licence (preferred, if applicable) What We Offer: Competitive salary of £32,000 per annum Supportive working environment Opportunity to work on impactful residential projects
Resident Liaison Officer (RLO) Location: Cardiff Working Hours: 08 30 Contract Type: Fixed Term (TBC) Salary: £32,000 per annum Overview: We are currently seeking an experienced and proactive Resident Liaison Officer to join our team. This role is key in maintaining strong relationships between residents and site teams, ensuring clear communication and a smooth delivery of works. Key Responsibilities: Act as the main point of contact for residents, providing regular updates on project timelines, upcoming works, and any disruptions Liaise closely with site teams, contractors, and project managers to ensure effective communication and issue resolution Arrange and carry out home visits to discuss works, conduct surveys, and coordinate access requirements alongside the site manager Support vulnerable residents, including elderly and non-English speaking individuals, ensuring their needs are met throughout the project Handle complaints and concerns professionally, working to resolve issues and maintain positive relationships Distribute pre-entry documentation, including information packs and notices such as four-week letters Collect feedback post-completion to assess resident satisfaction and improve service delivery Requirements: Previous experience in a Resident Liaison Officer role or similar Strong communication and interpersonal skills Ability to manage sensitive situations with professionalism and empathy Organised, proactive, and able to work independently Full UK driving licence (preferred, if applicable) What We Offer: Competitive salary of £32,000 per annum Supportive working environment Opportunity to work on impactful residential projects
Apr 23, 2026
Contractor
Resident Liaison Officer (RLO) Location: Cardiff Working Hours: 08 30 Contract Type: Fixed Term (TBC) Salary: £32,000 per annum Overview: We are currently seeking an experienced and proactive Resident Liaison Officer to join our team. This role is key in maintaining strong relationships between residents and site teams, ensuring clear communication and a smooth delivery of works. Key Responsibilities: Act as the main point of contact for residents, providing regular updates on project timelines, upcoming works, and any disruptions Liaise closely with site teams, contractors, and project managers to ensure effective communication and issue resolution Arrange and carry out home visits to discuss works, conduct surveys, and coordinate access requirements alongside the site manager Support vulnerable residents, including elderly and non-English speaking individuals, ensuring their needs are met throughout the project Handle complaints and concerns professionally, working to resolve issues and maintain positive relationships Distribute pre-entry documentation, including information packs and notices such as four-week letters Collect feedback post-completion to assess resident satisfaction and improve service delivery Requirements: Previous experience in a Resident Liaison Officer role or similar Strong communication and interpersonal skills Ability to manage sensitive situations with professionalism and empathy Organised, proactive, and able to work independently Full UK driving licence (preferred, if applicable) What We Offer: Competitive salary of £32,000 per annum Supportive working environment Opportunity to work on impactful residential projects
Construction Resources Limited.
Skelmersdale, Lancashire
A leading construction firm is looking for a Tenant Liaison Officer in Skelmersdale. In this role, you will serve as the main contact for residents throughout refurbishment works, ensuring they are informed and supported. Candidates should have at least one year of customer-facing experience in construction, strong communication skills, and a full UK driving license. If you're empathetic and proactive, this is a chance to impact local communities positively.
Apr 23, 2026
Full time
A leading construction firm is looking for a Tenant Liaison Officer in Skelmersdale. In this role, you will serve as the main contact for residents throughout refurbishment works, ensuring they are informed and supported. Candidates should have at least one year of customer-facing experience in construction, strong communication skills, and a full UK driving license. If you're empathetic and proactive, this is a chance to impact local communities positively.
At Sovereign Network Group we are driven by our social purpose where our customers are at the heart of everything we do - more homes, better places, excellent services. We are setting the highest standards for affordable homes and great places to live. We have an opportunity to join Sovereign Network Group as a Resident Liaison Officer working from our Greenham Office. This role will include a mix of office, home and travelling to meet with customers across our regions. To be successful you will need: Solid experience within a busy customer focused role, ideally within the housing sector Some understanding of building maintenance terminology An understanding of retrofit and the impact on people living in their homes. The ability to manage your own workload. Strong communication skills Driving licence and access to vehicle Job Purpose: To assist and support our customers throughout the roll out of our Homes and Place Retrofit programme across our existing property portfolio, taking the lead on customer engagement, information, communication, and support throughout the process. Key Accountabilities: Deliver the right outcome for our customer in a safe and timely way. Support our customers through our Homes and Place retrofit programme. Act as the main point of contact for the customer throughout the process, listening and understanding their needs and concerns, whilst keeping the Homes and Place Programme Lead updated with progress and any challenges faced. Ensure all information provided to customers is clear and consistent, to avoid any confusion or misunderstanding and to minimise any concerns they may have. Review and regularly maintain the customer engagement plan to ensure all information is accurate and up to date. Attend site meetings, events, appointments with customers, contractors or stakeholders as required. Work collaboratively with stakeholders to explore opportunities to transform our services and customer experience. Identify and escalate risks, issues, and dependencies as appropriate and propose solutions to resolve. Provide support enabling the team to produce regular briefing notes and reports. Promote a positive collaborative culture of Building Safety and Compliance. Undertake other duties, within the level of responsibility, to meet the changing needs of the organisation. A full driving licence and car is required. The successful applicants will play a key role in supporting our retrofit programme.
Apr 23, 2026
Full time
At Sovereign Network Group we are driven by our social purpose where our customers are at the heart of everything we do - more homes, better places, excellent services. We are setting the highest standards for affordable homes and great places to live. We have an opportunity to join Sovereign Network Group as a Resident Liaison Officer working from our Greenham Office. This role will include a mix of office, home and travelling to meet with customers across our regions. To be successful you will need: Solid experience within a busy customer focused role, ideally within the housing sector Some understanding of building maintenance terminology An understanding of retrofit and the impact on people living in their homes. The ability to manage your own workload. Strong communication skills Driving licence and access to vehicle Job Purpose: To assist and support our customers throughout the roll out of our Homes and Place Retrofit programme across our existing property portfolio, taking the lead on customer engagement, information, communication, and support throughout the process. Key Accountabilities: Deliver the right outcome for our customer in a safe and timely way. Support our customers through our Homes and Place retrofit programme. Act as the main point of contact for the customer throughout the process, listening and understanding their needs and concerns, whilst keeping the Homes and Place Programme Lead updated with progress and any challenges faced. Ensure all information provided to customers is clear and consistent, to avoid any confusion or misunderstanding and to minimise any concerns they may have. Review and regularly maintain the customer engagement plan to ensure all information is accurate and up to date. Attend site meetings, events, appointments with customers, contractors or stakeholders as required. Work collaboratively with stakeholders to explore opportunities to transform our services and customer experience. Identify and escalate risks, issues, and dependencies as appropriate and propose solutions to resolve. Provide support enabling the team to produce regular briefing notes and reports. Promote a positive collaborative culture of Building Safety and Compliance. Undertake other duties, within the level of responsibility, to meet the changing needs of the organisation. A full driving licence and car is required. The successful applicants will play a key role in supporting our retrofit programme.
