Winn Group
City, Newcastle Upon Tyne
Salary: £27,000 to £30,000 (based on 40 hours) Are you ready to be part of a WINNing team at Winn Group, a leading North East business providing nationwide accident management and rehabilitation services? We are looking for a Telematics & Claims Advisor to join our established First Response team, where your unique blend of skills, personality, and character will be instrumental in elevating the quality of service we provide to our valued clients and stakeholders. The Working Pattern for this role is Monday to Friday 9.00am to 6.00pm, with an expectation of one late shift per week up to 7.00pm or 8.00pm and 1 to 2 weekend shifts per calendar month as part of an overtime rota. We are also fully office based in Byker, Newcastle. Why Join Us? At Winn Group, we're more than a business. We're a driving force in the North East, delivering nationwide accident management and rehabilitation services for victims of non-fault accidents. As the parent company of Winn Solicitors and On Hire, we lead the market in Personal Injury Law. We prioritise your well-being and growth, celebrating every milestone. With ample progression opportunities and funded learning initiatives, we invest in your future. Join us and be a part of a team that upholds values such as Integrity, Respect, Loyalty, and Reliability and prioritises your success, and well-being, and fosters your growth. Responsibilities Respond to incident alerts generated by telematics (black box) systems, interpret crash data, and contact policyholders to provide appropriate support, including contacting emergency services where required. Accurately record First Notification of Loss (FNOL) information for Road Traffic Accident, Employers' Liability and Public Liability claims. Maintain and develop knowledge of telematics technology and its role within the insurance sector. Manage Live Chat and website enquiries, supporting the First Response Team with online client engagement. Conduct witness statement appointments and draft witness statementsfor RTAs that have occurred in Scotland. Provide administrative and claims support to First Response Claims Handlers to ensure cases progress efficiently. Build and maintain positive client relationships, managing expectations and delivering a high standard of service. Ensure compliance with Information Security policies, including data protection and secure use of information systems. Uphold the Core Values of Winn Group and undertake any additional duties appropriate to the role as directed by the Management Team. What We Offer Competitive salary and a structured progression pathway Generous Holiday Package: 25 days holiday plus bank holidays, an additional birthday holiday, and options to buy or sell holidays (subject to eligibility). Employee Development: Funded learning initiatives, SQE Apprenticeships, and Training Contracts (subject to application). Work-Life Balance: Flexible working hours, on-site parking (subject to availability), and benefits such as the Corporate Metro Scheme and Bike to Work Scheme Wellbeing Support: Virtual GP, Bereavement Support, Discounted Health Checks, Annual Flu Jab and Free Eye Tests. Social and Charitable Events: Across the year, we host a range of events, including a Christmas party, as well as an Annual Awards Night, plus various fundraising and social events to support our Charity of the Year. About You To succeed in this role, we're looking for someone who brings a blend of must-have skills and experiences, along with those extra special qualities that can make a difference to our team and business. Essential Skills and Experience Ability to work towards shared goals and objectives. Experience of demonstrating effective teamworking within a commercial environment. Strong attention to detail and accuracy. IT literate. Desirable Skills and Experience Excellent written communication skills, including spelling and grammar. Effective time management and organisational skills. Proactive and self-motivated approach to work. Experience of working to deadlines and performance targets. Ability to contribute to shared team goals and objectives. Demonstrated ability to work effectively as part of a team within a commercial environment. Flexible, cooperative, and adaptable approach. Ability to identify potential issues and take a solution-focused approach. Strong communication and interpersonal skills. Commitment to continuous personal and professional development. Next Steps? If you feel this role is the right fit for you, then Apply Now! If your application meets our criteria, a member of HR will be in contact to discuss this opportunity further. If you are successful, you will be invited to a face-to-face interview. If you are unsuccessful, you will be notified. However, if you don't receive any communication from us within four weeks of sending your CV, your application was not successful. We look forward to reviewing your application! Winn Solicitors is one of the country's leading claims management companies taking care of no win no fee accident claims from start to finish. Apply Now To start the application process, please complete the form below, upload your CV and include a covering letter. Please note that by completing this form, you are agreeing to allow us to use your personal data according to our privacy policy which can be viewed here. Name First Last Email Contact Number Upload your CV How did you hear about this vacancy? Would you like to be considered for other vacancies at Winn Group? Yes No What our Staff Say "When I first walked through the door, I was worried I would be out of my depth, but after a couple of weeks I picked it up thanks to the great training you get." Julie "The relaxed team atmosphere in a high-pressure environment helps us to always perform at our best." Lucy Customer Services Manager "My favourite Winn Group benefit is getting a holiday on your birthday. I have never had that before."
Salary: £27,000 to £30,000 (based on 40 hours) Are you ready to be part of a WINNing team at Winn Group, a leading North East business providing nationwide accident management and rehabilitation services? We are looking for a Telematics & Claims Advisor to join our established First Response team, where your unique blend of skills, personality, and character will be instrumental in elevating the quality of service we provide to our valued clients and stakeholders. The Working Pattern for this role is Monday to Friday 9.00am to 6.00pm, with an expectation of one late shift per week up to 7.00pm or 8.00pm and 1 to 2 weekend shifts per calendar month as part of an overtime rota. We are also fully office based in Byker, Newcastle. Why Join Us? At Winn Group, we're more than a business. We're a driving force in the North East, delivering nationwide accident management and rehabilitation services for victims of non-fault accidents. As the parent company of Winn Solicitors and On Hire, we lead the market in Personal Injury Law. We prioritise your well-being and growth, celebrating every milestone. With ample progression opportunities and funded learning initiatives, we invest in your future. Join us and be a part of a team that upholds values such as Integrity, Respect, Loyalty, and Reliability and prioritises your success, and well-being, and fosters your growth. Responsibilities Respond to incident alerts generated by telematics (black box) systems, interpret crash data, and contact policyholders to provide appropriate support, including contacting emergency services where required. Accurately record First Notification of Loss (FNOL) information for Road Traffic Accident, Employers' Liability and Public Liability claims. Maintain and develop knowledge of telematics technology and its role within the insurance sector. Manage Live Chat and website enquiries, supporting the First Response Team with online client engagement. Conduct witness statement appointments and draft witness statementsfor RTAs that have occurred in Scotland. Provide administrative and claims support to First Response Claims Handlers to ensure cases progress efficiently. Build and maintain positive client relationships, managing expectations and delivering a high standard of service. Ensure compliance with Information Security policies, including data protection and secure use of information systems. Uphold the Core Values of Winn Group and undertake any additional duties appropriate to the role as directed by the Management Team. What We Offer Competitive salary and a structured progression pathway Generous Holiday Package: 25 days holiday plus bank holidays, an additional birthday holiday, and options to buy or sell holidays (subject to eligibility). Employee Development: Funded learning initiatives, SQE Apprenticeships, and Training Contracts (subject to application). Work-Life Balance: Flexible working hours, on-site parking (subject to availability), and benefits such as the Corporate Metro Scheme and Bike to Work Scheme Wellbeing Support: Virtual GP, Bereavement Support, Discounted Health Checks, Annual Flu Jab and Free Eye Tests. Social and Charitable Events: Across the year, we host a range of events, including a Christmas party, as well as an Annual Awards Night, plus various fundraising and social events to support our Charity of the Year. About You To succeed in this role, we're looking for someone who brings a blend of must-have skills and experiences, along with those extra special qualities that can make a difference to our team and business. Essential Skills and Experience Ability to work towards shared goals and objectives. Experience of demonstrating effective teamworking within a commercial environment. Strong attention to detail and accuracy. IT literate. Desirable Skills and Experience Excellent written communication skills, including spelling and grammar. Effective time management and organisational skills. Proactive and self-motivated approach to work. Experience of working to deadlines and performance targets. Ability to contribute to shared team goals and objectives. Demonstrated ability to work effectively as part of a team within a commercial environment. Flexible, cooperative, and adaptable approach. Ability to identify potential issues and take a solution-focused approach. Strong communication and interpersonal skills. Commitment to continuous personal and professional development. Next Steps? If you feel this role is the right fit for you, then Apply Now! If your application meets our criteria, a member of HR will be in contact to discuss this opportunity further. If you are successful, you will be invited to a face-to-face interview. If you are unsuccessful, you will be notified. However, if you don't receive any communication from us within four weeks of sending your CV, your application was not successful. We look forward to reviewing your application! Winn Solicitors is one of the country's leading claims management companies taking care of no win no fee accident claims from start to finish. Apply Now To start the application process, please complete the form below, upload your CV and include a covering letter. Please note that by completing this form, you are agreeing to allow us to use your personal data according to our privacy policy which can be viewed here. Name First Last Email Contact Number Upload your CV How did you hear about this vacancy? Would you like to be considered for other vacancies at Winn Group? Yes No What our Staff Say "When I first walked through the door, I was worried I would be out of my depth, but after a couple of weeks I picked it up thanks to the great training you get." Julie "The relaxed team atmosphere in a high-pressure environment helps us to always perform at our best." Lucy Customer Services Manager "My favourite Winn Group benefit is getting a holiday on your birthday. I have never had that before."
Executive Network Group
Semer, Suffolk
Job Description: Service & Parts Administrator Division/Function: Mildenhall Department: Aftersales Reports to: Head of Construction Date: April 2026 Role Purpose As a Service & Parts Administrator, you will provide essential support within the Aftersales team at the Mildenhall branch. You will act as the first point of contact for customers requiring service assistance and ensure the timely processing of all depot activities, including timesheet capture, email and phone communications. Your role is key to maintaining smooth service operations, supporting both field engineers and internal departments, while delivering a professional, responsive, and customer-focused experience in line with our standards. Key Responsibilities Customer & Service Support Act as a primary support contact for aftersales service and parts via phone and email Handle customer enquiries and provide timely updates Conduct follow-up calls after service repairs or machine deliveries Parts & Logistics Coordination Order parts, process Goods Received Notes (GRNs), and arrange shipping to customer sites Arrange transport for delivery of machines Ensure parts are correctly allocated/returned before invoicing Administration & Systems Create, update, and maintain job records in IBCOS GOLD Input timesheets, approve labour entries, and support engineer time tracking Maintain accurate documentation for ISO compliance Set up and manage service contracts in the business management system Service Operations Support Assist the Service Controller with: Processing engineer service reports Identifying upsell opportunities Maintaining up-to-date Work in Progress (WIP) records with notes and delays Monitor EVI telematics and oil analysis reports and communicate findings to customers Fleet & Equipment Coordination Schedule monthly inspections for demonstration fleet Coordinate Pre-Delivery Inspection (PDI) processes Print build sheets and create machine tags Manage tagging and documentation for new machines, stock, and demo fleet Warranty & Compliance Assist in preparing and submitting warranty claims in line with guidelines Ensure compliance with company and manufacturer standards Cross-Department Collaboration Work with internal teams (Engineering, Sales, Finance, Parts) to maximise efficiency Provide holiday cover for Controller and Parts Advisor roles when required Limits of Authority Prioritise and schedule local engineering resources Support operational decision-making within the depot Performance Measures Customer satisfaction and responsiveness Service efficiency and customer retention Accuracy of parts stock (target: 100%) Compliance with stock checks in line with group standards Key Relationships Internal: Engineers, Service Supervisor, Parts, Sales, Finance External: Customers, Contractors, Suppliers Knowledge, Skills & Experience Proficiency in: Microsoft Office 365 CheckProof EVI systems Strong: Administrative and organisational skills Time management and multitasking ability Attention to detail (especially in financial and job records) Excellent: Communication and customer service skills Problem-solving and proactive mindset Good understanding of: Machine servicing processes Warranty procedures Spare parts handling Experience coordinating with service engineers in a fast-paced environment
Job Description: Service & Parts Administrator Division/Function: Mildenhall Department: Aftersales Reports to: Head of Construction Date: April 2026 Role Purpose As a Service & Parts Administrator, you will provide essential support within the Aftersales team at the Mildenhall branch. You will act as the first point of contact for customers requiring service assistance and ensure the timely processing of all depot activities, including timesheet capture, email and phone communications. Your role is key to maintaining smooth service operations, supporting both field engineers and internal departments, while delivering a professional, responsive, and customer-focused experience in line with our standards. Key Responsibilities Customer & Service Support Act as a primary support contact for aftersales service and parts via phone and email Handle customer enquiries and provide timely updates Conduct follow-up calls after service repairs or machine deliveries Parts & Logistics Coordination Order parts, process Goods Received Notes (GRNs), and arrange shipping to customer sites Arrange transport for delivery of machines Ensure parts are correctly allocated/returned before invoicing Administration & Systems Create, update, and maintain job records in IBCOS GOLD Input timesheets, approve labour entries, and support engineer time tracking Maintain accurate documentation for ISO compliance Set up and manage service contracts in the business management system Service Operations Support Assist the Service Controller with: Processing engineer service reports Identifying upsell opportunities Maintaining up-to-date Work in Progress (WIP) records with notes and delays Monitor EVI telematics and oil analysis reports and communicate findings to customers Fleet & Equipment Coordination Schedule monthly inspections for demonstration fleet Coordinate Pre-Delivery Inspection (PDI) processes Print build sheets and create machine tags Manage tagging and documentation for new machines, stock, and demo fleet Warranty & Compliance Assist in preparing and submitting warranty claims in line with guidelines Ensure compliance with company and manufacturer standards Cross-Department Collaboration Work with internal teams (Engineering, Sales, Finance, Parts) to maximise efficiency Provide holiday cover for Controller and Parts Advisor roles when required Limits of Authority Prioritise and schedule local engineering resources Support operational decision-making within the depot Performance Measures Customer satisfaction and responsiveness Service efficiency and customer retention Accuracy of parts stock (target: 100%) Compliance with stock checks in line with group standards Key Relationships Internal: Engineers, Service Supervisor, Parts, Sales, Finance External: Customers, Contractors, Suppliers Knowledge, Skills & Experience Proficiency in: Microsoft Office 365 CheckProof EVI systems Strong: Administrative and organisational skills Time management and multitasking ability Attention to detail (especially in financial and job records) Excellent: Communication and customer service skills Problem-solving and proactive mindset Good understanding of: Machine servicing processes Warranty procedures Spare parts handling Experience coordinating with service engineers in a fast-paced environment
