We are looking for a "proper" change practitioner. Someone who understands that successful change is about people, not just processes or go-live dates. You will lead on the people side of major change programmes , ensuring new ways of working are not just delivered, but truly embedded and sustained. This is not a role for a Project Manager or a Digital Transformation specialist. We also aren t looking for an HR Generalist who does change management as part of a wider remit, sorry. This brand new role needs a dedicated change expert who focuses on readiness, adoption, and long-term behaviour change. You'll be joining a public-serving organisation, with offices all over the UK. It's a hybrid role, with 2-3 days per week in your local office, which if you're reading this is probably Peterborough, Cambridgeshire . And part of an amazing, talented, well-established People, Culture & Development team, who are supportive, collaborative, down to earth in their approach and generally just a wonderful bunch of humans. Salary £65,000 plus excellent benefits package that includes generous holiday allowance of 28 days (plus bank holidays), health and wellbeing services, good pension and more! There are 5 major projects on the horizon this year alone for the organisation, some systems and some service related (including a significant CRM/Salesforce implementation). Your challenge is to: Bridge the Gap: Balance the need to modernise with a human-centered approach that doesn't leave people behind. Value the Experts: Engage long-serving colleagues, valuing their deep knowledge while gently shifting mindsets toward new practices. Educate the Room: Act as an ambassador for change management, helping the organisation realise it is a critical strategic pillar, not just a "training course". Anticipate Impacts: Use your tenacity to surface the hidden impacts that process changes have on culture and service levels. Who you are: Pragmatic Practitioner: You have a deep understanding of change theory (ideally PROSCI or ADKAR) but you know how to apply it practically with different audiences. Resilient & Patient: You understand that resistance is a natural part of the journey and you have the "soft power" to navigate it with empathy and insight. Experience-Led: You have led major change in complex environments and ideally have experience supporting CRM implementations (ideally Salesforce!) Impact-Focused: You don't just care about the "what" but you care about whether customers and colleagues can genuinely feel the difference. Are you ready to make change happen in practice? Then apply today! We'd love someone to get started ASAP so expect a smooth, speedy interview process.
Apr 22, 2026
Full time
We are looking for a "proper" change practitioner. Someone who understands that successful change is about people, not just processes or go-live dates. You will lead on the people side of major change programmes , ensuring new ways of working are not just delivered, but truly embedded and sustained. This is not a role for a Project Manager or a Digital Transformation specialist. We also aren t looking for an HR Generalist who does change management as part of a wider remit, sorry. This brand new role needs a dedicated change expert who focuses on readiness, adoption, and long-term behaviour change. You'll be joining a public-serving organisation, with offices all over the UK. It's a hybrid role, with 2-3 days per week in your local office, which if you're reading this is probably Peterborough, Cambridgeshire . And part of an amazing, talented, well-established People, Culture & Development team, who are supportive, collaborative, down to earth in their approach and generally just a wonderful bunch of humans. Salary £65,000 plus excellent benefits package that includes generous holiday allowance of 28 days (plus bank holidays), health and wellbeing services, good pension and more! There are 5 major projects on the horizon this year alone for the organisation, some systems and some service related (including a significant CRM/Salesforce implementation). Your challenge is to: Bridge the Gap: Balance the need to modernise with a human-centered approach that doesn't leave people behind. Value the Experts: Engage long-serving colleagues, valuing their deep knowledge while gently shifting mindsets toward new practices. Educate the Room: Act as an ambassador for change management, helping the organisation realise it is a critical strategic pillar, not just a "training course". Anticipate Impacts: Use your tenacity to surface the hidden impacts that process changes have on culture and service levels. Who you are: Pragmatic Practitioner: You have a deep understanding of change theory (ideally PROSCI or ADKAR) but you know how to apply it practically with different audiences. Resilient & Patient: You understand that resistance is a natural part of the journey and you have the "soft power" to navigate it with empathy and insight. Experience-Led: You have led major change in complex environments and ideally have experience supporting CRM implementations (ideally Salesforce!) Impact-Focused: You don't just care about the "what" but you care about whether customers and colleagues can genuinely feel the difference. Are you ready to make change happen in practice? Then apply today! We'd love someone to get started ASAP so expect a smooth, speedy interview process.
Reporting to: CEO Salary: £40,000 - £55,000 (Dependent on experience) Location: London, Tuesday to Thursday in office, Monday and Friday at home Working hours: Core hours from 10:00 - 18:00, Occasional evening and weekend hours. The Context The Ed Sheeran Foundation exists to ensure every child has meaningful access to music education, regardless of where they live or what they can afford. Since launching in January 2025, the Foundation has rapidly become an essential connector between schools, grassroots organisations, and industry and policy professionals, aiming to strengthen music provision through direct investment and advocacy work. In 16 months, the Foundation has begun supporting grassroots organisations and state school music departments up and down the country, reaching over 15,000 children and young people - and they have no intention of slowing down. Background to the Role: Why Now? The Foundation is building on strong early momentum and is now focused on strengthening the processes that will support long-term growth. To scale responsibly, the organisation needs a diligent, proactive professional to lead grant-making end-to-end and to embed the systems, reporting and risk controls that enable sustainable growth. With the grant-making portfolio expanding, the Foundation is focused on enhancing the processes and documentation that support effective oversight. The Impact and Grant Manager will play a central role in establishing a robust, scalable approach. The role will design and implement a coherent grants lifecycle, define impact measures aligned to the Foundation's theory of change, strengthen audit and evidence trails, and produce board-level reporting that supports confident decision-making. The Role Reporting to, and working closely with, the CEO, the Impact & Grant Manager will lead the Foundation's grant portfolio and impact approach. While the Foundation's longer-term ambitions include fundraising, the immediate priority is to strengthen how grants are assessed, awarded, monitored and evidenced. The following categories detail the areas in which this role will be responsible for. The Candidate Experience At least five years of experience in grant management or trust fundraising with a proven track record of delivering grants, setting up systems, and working cross functionally, preferably in a highly regulated, KPI-driven environments. Demonstratable ability to work autonomously and prioritise competing demands. Grant Making Skills Design and run an end-to-end grants process: application, assessment, approvals, contracting, payment schedules, monitoring, grant variation and extension decisions, and close-out. Develop clear eligibility and assessment criteria, including scoring frameworks and consistent decision records. Manage a live portfolio with multiple grants at different stages, keeping timelines, conditions, and reporting requirements on track. Analytical Skills Proficiency in CRM systems (e.g., Salesforce) and data visualization tools (e.g., Tableau or Power BI). Strong command of Microsoft software, including but not limited to, Word, Excel, PowerPoint. Financial Acumen Strong ability to interpret charity accounts, manage complex budgets, and implement risk-based due diligence. Confident working with financial teams and coordinating strategically to ensure the Foundation's growth ambition is achieved. Communication Exceptional writing skills with the ability to "translate" financial and technical data for non-specialist audiences. Ability to clearly communicate with the CEO, Operations Officer, and all other relevant parties as to your own and the wider Foundations progress, deadlines, and requirements. Impact Reporting Build story-driven impact outputs grounded in evidence and suitable for funders, partners, and public audiences. Create board-ready reports, which include but are not limited to, concise dashboards, portfolio summaries, risk and issue logs, and decision papers. Own and take responsibility for the public facing Impact Report and Theory of Change on an annual basis. Attitude A creative, self-motivated individual who is comfortable navigating ambiguity and challenging the status quo. Delivery-focused, with strong practical judgement and the ability to move between strategic oversight and operational detail. Values Possession of a genuine passion for musical provision for children in underserved communities is a must. For further information and details on how to apply, please visit For an informal and confidential discussion, please speak with our advisors at Berwick Partners: Jodi Beauchamp Delivery Consultant, Not for Profit Berwick Partners (0) Closing date for applications: Friday 15th May 2026
Apr 22, 2026
Full time
Reporting to: CEO Salary: £40,000 - £55,000 (Dependent on experience) Location: London, Tuesday to Thursday in office, Monday and Friday at home Working hours: Core hours from 10:00 - 18:00, Occasional evening and weekend hours. The Context The Ed Sheeran Foundation exists to ensure every child has meaningful access to music education, regardless of where they live or what they can afford. Since launching in January 2025, the Foundation has rapidly become an essential connector between schools, grassroots organisations, and industry and policy professionals, aiming to strengthen music provision through direct investment and advocacy work. In 16 months, the Foundation has begun supporting grassroots organisations and state school music departments up and down the country, reaching over 15,000 children and young people - and they have no intention of slowing down. Background to the Role: Why Now? The Foundation is building on strong early momentum and is now focused on strengthening the processes that will support long-term growth. To scale responsibly, the organisation needs a diligent, proactive professional to lead grant-making end-to-end and to embed the systems, reporting and risk controls that enable sustainable growth. With the grant-making portfolio expanding, the Foundation is focused on enhancing the processes and documentation that support effective oversight. The Impact and Grant Manager will play a central role in establishing a robust, scalable approach. The role will design and implement a coherent grants lifecycle, define impact measures aligned to the Foundation's theory of change, strengthen audit and evidence trails, and produce board-level reporting that supports confident decision-making. The Role Reporting to, and working closely with, the CEO, the Impact & Grant Manager will lead the Foundation's grant portfolio and impact approach. While the Foundation's longer-term ambitions include fundraising, the immediate priority is to strengthen how grants are assessed, awarded, monitored and evidenced. The following categories detail the areas in which this role will be responsible for. The Candidate Experience At least five years of experience in grant management or trust fundraising with a proven track record of delivering grants, setting up systems, and working cross functionally, preferably in a highly regulated, KPI-driven environments. Demonstratable ability to work autonomously and prioritise competing demands. Grant Making Skills Design and run an end-to-end grants process: application, assessment, approvals, contracting, payment schedules, monitoring, grant variation and extension decisions, and close-out. Develop clear eligibility and assessment criteria, including scoring frameworks and consistent decision records. Manage a live portfolio with multiple grants at different stages, keeping timelines, conditions, and reporting requirements on track. Analytical Skills Proficiency in CRM systems (e.g., Salesforce) and data visualization tools (e.g., Tableau or Power BI). Strong command of Microsoft software, including but not limited to, Word, Excel, PowerPoint. Financial Acumen Strong ability to interpret charity accounts, manage complex budgets, and implement risk-based due diligence. Confident working with financial teams and coordinating strategically to ensure the Foundation's growth ambition is achieved. Communication Exceptional writing skills with the ability to "translate" financial and technical data for non-specialist audiences. Ability to clearly communicate with the CEO, Operations Officer, and all other relevant parties as to your own and the wider Foundations progress, deadlines, and requirements. Impact Reporting Build story-driven impact outputs grounded in evidence and suitable for funders, partners, and public audiences. Create board-ready reports, which include but are not limited to, concise dashboards, portfolio summaries, risk and issue logs, and decision papers. Own and take responsibility for the public facing Impact Report and Theory of Change on an annual basis. Attitude A creative, self-motivated individual who is comfortable navigating ambiguity and challenging the status quo. Delivery-focused, with strong practical judgement and the ability to move between strategic oversight and operational detail. Values Possession of a genuine passion for musical provision for children in underserved communities is a must. For further information and details on how to apply, please visit For an informal and confidential discussion, please speak with our advisors at Berwick Partners: Jodi Beauchamp Delivery Consultant, Not for Profit Berwick Partners (0) Closing date for applications: Friday 15th May 2026
About Wolt At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we're building the delivery of (almost) everything and you'll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn't always easy, but it's definitely exciting. Here you'll learn more, build more, and ship more than in most other companies. You'll be challenged a lot, but also have a lot of fun on the way. So, if you're a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. We are seeking a forward-thinking, AI-first leader to shape and drive the evolution of Marketing Innovation across the organization. Sitting within the Marketing function, this role is responsible for defining how AI transforms marketing-from how we plan and create, to how we execute, personalize, and scale. As Global Head of Marketing Innovation, you will lead the transition from traditional marketing operations and tooling toward AI-powered workflows, agent-driven automation, and intelligent decision systems. You will define what capabilities marketing needs to succeed in an AI-native environment and translate those into clear, prioritized roadmaps in close partnership with Product, Engineering, and Data teams. This role goes beyond managing technology-it is about rethinking how marketing works. You will act as the primary bridge between Marketing and technical teams, ensuring AI solutions are aligned with business goals, scalable across markets, and embedded into day-to-day workflows. You will also lead a small but high-impact team, including an AI Enablement specialist responsible for driving adoption across the organization. The role reports directly to the Senior Director of Growth Marketing & Innovation. What you'll be doing AI Strategy & Marketing Transformation Define and lead the long-term vision for AI-powered marketing, including automation, personalization, and intelligent workflows. Identify high-impact opportunities where AI can replace manual work, improve decision-making, and unlock scale. Drive the transition from tool-based execution to AI-enabled operating models across marketing functions. AI Product Thinking & Roadmap Ownership Translate marketing needs into AI-driven solutions, including agents, automation systems, and intelligent workflows. Own and prioritize the Marketing Innovation roadmap, balancing business impact, feasibility, and scalability. Act as the primary DRI within Marketing for AI-related initiatives, managing trade-offs and sequencing. Agentic AI & Workflow Automation Lead the design and deployment of AI agents to automate workflows across creative production, performance marketing, CRM, and localization. Ensure solutions are embedded into real workflows-not standalone tools. Continuously identify and scale automation opportunities across the organization. Cross-Functional Leadership Partner closely with Product, Engineering, Data Science, and Analytics teams to build and deploy AI solutions. Ensure alignment between marketing needs, technical capabilities, and long-term system architecture. Influence without direct authority, driving execution through strong cross-functional collaboration. AI Adoption & Enablement Own the global adoption of AI solutions across Marketing. Lead and mentor an AI Enablement specialist focused on training, documentation, and day-to-day usage. Establish clear processes, playbooks, and best practices to ensure teams effectively leverage AI capabilities. Drive cultural change toward AI-first ways of working. Governance, Quality & Compliance Ensure AI solutions meet standards for quality, consistency, and brand alignment. Partner with Legal, Privacy, and Engineering teams to ensure compliance with data governance and regulatory requirements. Define guardrails, escalation paths, and approval processes for AI-driven workflows. Vendor & Ecosystem Strategy Evaluate and manage external AI tools, platforms, and partners. Ensure the ecosystem supports long-term flexibility and avoids unnecessary complexity. Maximize value from vendors through structured evaluation and performance management. Our humble expectations 8+ years of experience in product, AI/automation, marketing innovation, or related roles in high-scale digital environments. Strong product mindset, with experience translating business needs into scalable technical or AI-driven solutions. Solid understanding of marketing platforms and ecosystems (e.g., marketing automation, CRM, mobile attribution, ad tech), with the ability to evaluate trade-offs without needing to be hands on in system configuration or engineering Hands on understanding of AI capabilities (e.g., LLMs, agents, automation tools) and how they apply to marketing workflows. Experience working cross functionally with Product, Engineering, Data, and Analytics teams. Proven ability to operate in ambiguous environments and build structure where none exists. Strong stakeholder management and communication skills, with the ability to influence senior leaders. Experience building or leading small, high impact teams. Passion for AI innovation and its application to real world operational challenges. Nice to have: Experience with marketing platforms (CRM, automation, ad tech) Familiarity with prompt design, workflow orchestration, or AI tooling ecosystems Understanding of Marketing Automation and AdTech systems (e.g., Iterable, Braze, Salesforce, Appsflyer, Adjust) Basic data fluency (e.g., SQL or analytics tools) What we offer This is a rare opportunity to get under the hood of a massive growth engine and actually build the tools that make it run. You won't just be managing existing software; you'll be the strategic architect responsible for moving us away from manual, "copy paste" work toward a smart, automated system powered by AI and real time data. You will have the mandate to bridge the gap between Marketing, Product and Engineering, making sure our tech stack is a competitive advantage rather than a bottleneck. Whether it's building a marketing engine to win back millions of users or launching ML powered personalization that hits the right customer at the perfect moment, you will be the one making it technically possible. If you want a high ownership role where you can solve real structural problems and lead a team of technical experts in a fast paced, global environment, this is it. Next steps Our hiring process prioritizes quality over speed to ensure we find the right long term fit for this critical role. Candidates move through the process one step at a time, typically starting with an initial screen and a hiring manager interview, followed by a peer interview and a take home case study presentation, concluding with a final value fit conversation. Our Commitment to Diversity and Inclusion We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Apr 22, 2026
Full time
About Wolt At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we're building the delivery of (almost) everything and you'll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn't always easy, but it's definitely exciting. Here you'll learn more, build more, and ship more than in most other companies. You'll be challenged a lot, but also have a lot of fun on the way. So, if you're a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. We are seeking a forward-thinking, AI-first leader to shape and drive the evolution of Marketing Innovation across the organization. Sitting within the Marketing function, this role is responsible for defining how AI transforms marketing-from how we plan and create, to how we execute, personalize, and scale. As Global Head of Marketing Innovation, you will lead the transition from traditional marketing operations and tooling toward AI-powered workflows, agent-driven automation, and intelligent decision systems. You will define what capabilities marketing needs to succeed in an AI-native environment and translate those into clear, prioritized roadmaps in close partnership with Product, Engineering, and Data teams. This role goes beyond managing technology-it is about rethinking how marketing works. You will act as the primary bridge between Marketing and technical teams, ensuring AI solutions are aligned with business goals, scalable across markets, and embedded into day-to-day workflows. You will also lead a small but high-impact team, including an AI Enablement specialist responsible for driving adoption across the organization. The role reports directly to the Senior Director of Growth Marketing & Innovation. What you'll be doing AI Strategy & Marketing Transformation Define and lead the long-term vision for AI-powered marketing, including automation, personalization, and intelligent workflows. Identify high-impact opportunities where AI can replace manual work, improve decision-making, and unlock scale. Drive the transition from tool-based execution to AI-enabled operating models across marketing functions. AI Product Thinking & Roadmap Ownership Translate marketing needs into AI-driven solutions, including agents, automation systems, and intelligent workflows. Own and prioritize the Marketing Innovation roadmap, balancing business impact, feasibility, and scalability. Act as the primary DRI within Marketing for AI-related initiatives, managing trade-offs and sequencing. Agentic AI & Workflow Automation Lead the design and deployment of AI agents to automate workflows across creative production, performance marketing, CRM, and localization. Ensure solutions are embedded into real workflows-not standalone tools. Continuously identify and scale automation opportunities across the organization. Cross-Functional Leadership Partner closely with Product, Engineering, Data Science, and Analytics teams to build and deploy AI solutions. Ensure alignment between marketing needs, technical capabilities, and long-term system architecture. Influence without direct authority, driving execution through strong cross-functional collaboration. AI Adoption & Enablement Own the global adoption of AI solutions across Marketing. Lead and mentor an AI Enablement specialist focused on training, documentation, and day-to-day usage. Establish clear processes, playbooks, and best practices to ensure teams effectively leverage AI capabilities. Drive cultural change toward AI-first ways of working. Governance, Quality & Compliance Ensure AI solutions meet standards for quality, consistency, and brand alignment. Partner with Legal, Privacy, and Engineering teams to ensure compliance with data governance and regulatory requirements. Define guardrails, escalation paths, and approval processes for AI-driven workflows. Vendor & Ecosystem Strategy Evaluate and manage external AI tools, platforms, and partners. Ensure the ecosystem supports long-term flexibility and avoids unnecessary complexity. Maximize value from vendors through structured evaluation and performance management. Our humble expectations 8+ years of experience in product, AI/automation, marketing innovation, or related roles in high-scale digital environments. Strong product mindset, with experience translating business needs into scalable technical or AI-driven solutions. Solid understanding of marketing platforms and ecosystems (e.g., marketing automation, CRM, mobile attribution, ad tech), with the ability to evaluate trade-offs without needing to be hands on in system configuration or engineering Hands on understanding of AI capabilities (e.g., LLMs, agents, automation tools) and how they apply to marketing workflows. Experience working cross functionally with Product, Engineering, Data, and Analytics teams. Proven ability to operate in ambiguous environments and build structure where none exists. Strong stakeholder management and communication skills, with the ability to influence senior leaders. Experience building or leading small, high impact teams. Passion for AI innovation and its application to real world operational challenges. Nice to have: Experience with marketing platforms (CRM, automation, ad tech) Familiarity with prompt design, workflow orchestration, or AI tooling ecosystems Understanding of Marketing Automation and AdTech systems (e.g., Iterable, Braze, Salesforce, Appsflyer, Adjust) Basic data fluency (e.g., SQL or analytics tools) What we offer This is a rare opportunity to get under the hood of a massive growth engine and actually build the tools that make it run. You won't just be managing existing software; you'll be the strategic architect responsible for moving us away from manual, "copy paste" work toward a smart, automated system powered by AI and real time data. You will have the mandate to bridge the gap between Marketing, Product and Engineering, making sure our tech stack is a competitive advantage rather than a bottleneck. Whether it's building a marketing engine to win back millions of users or launching ML powered personalization that hits the right customer at the perfect moment, you will be the one making it technically possible. If you want a high ownership role where you can solve real structural problems and lead a team of technical experts in a fast paced, global environment, this is it. Next steps Our hiring process prioritizes quality over speed to ensure we find the right long term fit for this critical role. Candidates move through the process one step at a time, typically starting with an initial screen and a hiring manager interview, followed by a peer interview and a take home case study presentation, concluding with a final value fit conversation. Our Commitment to Diversity and Inclusion We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Application Support Lead required to join a fast-growing, specialist software company delivering mission-critical solutions to a global client base within a highly regulated industry (remote - must be UK based). Their platform is trusted by major international brands, and as they continue to scale, they're looking for someone to take their support function to the next level. This is a high-impact leadership role where you'll have real ownership, influence, and the opportunity to shape how customer support is delivered across the business. What you'll be doing You'll take the lead in shaping and driving a high-performing customer support function, ensuring a seamless and high-quality experience for clients. Day-to-day, you'll oversee application support, making sure issues are resolved efficiently while maintaining a strong customer-first mindset across the team. You'll play a key role in managing software releases and upgrades, ensuring deployments are smooth, well-communicated, and minimally disruptive. Alongside this, you'll embed and evolve IT Service Management best practices, bringing structure and consistency to incident, problem, and change processes. Acting as the main point of contact for third-party infrastructure providers, you'll ensure hosted environments are secure and reliable, while also keeping a close eye on performance metrics such as SLAs and customer satisfaction to continuously improve service delivery. Collaboration will be central to your role, working closely with Product, Engineering, and Commercial teams, while also taking ownership of support-related costs, forecasting, and overall operational efficiency. What they're looking for * Experience in a senior support or service delivery leadership role * Background in software, SaaS, or hosted/cloud environments * Strong knowledge of ITSM frameworks (ITIL preferred) * Experience managing releases and communicating technical changes * Proven ability to manage third-party suppliers or service providers * Excellent stakeholder management and communication skills * Experience with Jira and Salesforce The package The role comes with a salary £50-55k alongside benefits which include a discretionary bonus. They offer remote-first working environment that supports work-life balance (must be UK based). On top of this, you'll have access to funded training and development programmes, a home office allowance to set yourself up for success. If this sounds of interest, please apply or reach out to Matt MacAlpine. Cathcart Technology is acting as an Employment Agency in relation to this vacancy.
Apr 21, 2026
Full time
Application Support Lead required to join a fast-growing, specialist software company delivering mission-critical solutions to a global client base within a highly regulated industry (remote - must be UK based). Their platform is trusted by major international brands, and as they continue to scale, they're looking for someone to take their support function to the next level. This is a high-impact leadership role where you'll have real ownership, influence, and the opportunity to shape how customer support is delivered across the business. What you'll be doing You'll take the lead in shaping and driving a high-performing customer support function, ensuring a seamless and high-quality experience for clients. Day-to-day, you'll oversee application support, making sure issues are resolved efficiently while maintaining a strong customer-first mindset across the team. You'll play a key role in managing software releases and upgrades, ensuring deployments are smooth, well-communicated, and minimally disruptive. Alongside this, you'll embed and evolve IT Service Management best practices, bringing structure and consistency to incident, problem, and change processes. Acting as the main point of contact for third-party infrastructure providers, you'll ensure hosted environments are secure and reliable, while also keeping a close eye on performance metrics such as SLAs and customer satisfaction to continuously improve service delivery. Collaboration will be central to your role, working closely with Product, Engineering, and Commercial teams, while also taking ownership of support-related costs, forecasting, and overall operational efficiency. What they're looking for * Experience in a senior support or service delivery leadership role * Background in software, SaaS, or hosted/cloud environments * Strong knowledge of ITSM frameworks (ITIL preferred) * Experience managing releases and communicating technical changes * Proven ability to manage third-party suppliers or service providers * Excellent stakeholder management and communication skills * Experience with Jira and Salesforce The package The role comes with a salary £50-55k alongside benefits which include a discretionary bonus. They offer remote-first working environment that supports work-life balance (must be UK based). On top of this, you'll have access to funded training and development programmes, a home office allowance to set yourself up for success. If this sounds of interest, please apply or reach out to Matt MacAlpine. Cathcart Technology is acting as an Employment Agency in relation to this vacancy.
About the Role Customer Success Manager, Europe Grade Level (for internal use): 09 The Team It's a dynamic global team, where the work changes daily. You are responsible for a successful customer journey and touch points that create long term client engagement, driving adoption, retention, user/usage growth and supporting strategic objectives on the account level. This team will develop and execute data driven processes to deliver world class customer experience. Your role may focus on migration, onboarding or global strategic accounts. The Impact Your interactions with the client will reaffirm and strengthen the organization's relationship with existing accounts and their decision to work with S&P Market Intelligence. By delivering a positive overall client experience, supporting strategic objectives on the account level, and driving increased client adoption, this role will educate and spread awareness within our client base about S&P Global Market Intelligence's capabilities. These efforts are a key factor in revenue retention and growth. What's in it for you We are looking for someone to grow with the company by not only evolving your client relationship skills, but also your industry knowledge and product knowledge to help clients get the most value from market leading analytical solutions and data services. You may evolve your career within the Customer Success Team by growing within your role or shifting focus toward a more product focused role. You will also develop skills that prepare you for relationship management, sales or product specialist roles. Responsibilities Develop and execute proactive, creative, and ongoing contact initiatives in partnership with Marketing, Product, and account team(s) Drive continuous service improvement with ultimate goal/focus of product adoption and usage growth Evolve the profiles on accounts including all affiliations, geographic presence, and business interests through Salesforce Educate and spread awareness within the client base about our capabilities to increase usage, leveraging the knowledge of product specialists to increase adoption/usage by focusing on distinct users Provide platform, product functionality and new release training (on site or virtually) specific to a user job function, and liaise with product management to master new product enhancements and relay client feedback on an ongoing basis In partnership with our usage analytics team, monitor product usage and develop account profiles-including geographic/departmental presence, relationship history and business interests-to support renewal proposals and identify upsell opportunities Ongoing learning, and deepening that knowledge, of the suite of products and services offered and ongoing enhancements and new offerings and how they relate to customers Understand customer business and market trends and suggest ways to help clients address them through education on the product and/or connecting them with the right people internally to address those needs Ensure enhancement requests from clients are routed to product stakeholders Leverage internal sales tools to optimize client engagement, e.g., CRM and cadence systems What We're Looking For Positive, proactive attitude and ability to work well in teams Exceptional skills in listening to clients, articulating ideas and complex information in a clear and concise manner Proven record of maintaining strong relationships with senior members of client organizations, addressing their needs, and maintaining a high level of client satisfaction Goal and action oriented, with ability to organize, multi task and prioritize in a fast paced environment Experience in a consultative sales or a client facing role (inside sales, prospecting, sales support, customer support) and in dealing with challenging situations Basic Qualifications Bachelor's degree required (Finance, Economics or related field preferred) Strong MS Office (Word, Excel, PowerPoint) skills are required 1 3 years work experience (2 years of experience in financial services industry and/or in a sales/account management role preferred) Any knowledge of CRM systems (such as SalesLoft) or research platforms would be advantageous Benefits Health & Wellness: Health care coverage designed for the mind and body Flexible Downtime: Generous time off helps keep you energized for your time on Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company matched student loan contribution, and financial wellness programs Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best in class benefits for families Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference For more information on benefits by country visit: Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to and your request will be forwarded to the appropriate person. Job ID: 324723 Posted On: 2026-04-16 Location: London, United Kingdom
Apr 20, 2026
Full time
About the Role Customer Success Manager, Europe Grade Level (for internal use): 09 The Team It's a dynamic global team, where the work changes daily. You are responsible for a successful customer journey and touch points that create long term client engagement, driving adoption, retention, user/usage growth and supporting strategic objectives on the account level. This team will develop and execute data driven processes to deliver world class customer experience. Your role may focus on migration, onboarding or global strategic accounts. The Impact Your interactions with the client will reaffirm and strengthen the organization's relationship with existing accounts and their decision to work with S&P Market Intelligence. By delivering a positive overall client experience, supporting strategic objectives on the account level, and driving increased client adoption, this role will educate and spread awareness within our client base about S&P Global Market Intelligence's capabilities. These efforts are a key factor in revenue retention and growth. What's in it for you We are looking for someone to grow with the company by not only evolving your client relationship skills, but also your industry knowledge and product knowledge to help clients get the most value from market leading analytical solutions and data services. You may evolve your career within the Customer Success Team by growing within your role or shifting focus toward a more product focused role. You will also develop skills that prepare you for relationship management, sales or product specialist roles. Responsibilities Develop and execute proactive, creative, and ongoing contact initiatives in partnership with Marketing, Product, and account team(s) Drive continuous service improvement with ultimate goal/focus of product adoption and usage growth Evolve the profiles on accounts including all affiliations, geographic presence, and business interests through Salesforce Educate and spread awareness within the client base about our capabilities to increase usage, leveraging the knowledge of product specialists to increase adoption/usage by focusing on distinct users Provide platform, product functionality and new release training (on site or virtually) specific to a user job function, and liaise with product management to master new product enhancements and relay client feedback on an ongoing basis In partnership with our usage analytics team, monitor product usage and develop account profiles-including geographic/departmental presence, relationship history and business interests-to support renewal proposals and identify upsell opportunities Ongoing learning, and deepening that knowledge, of the suite of products and services offered and ongoing enhancements and new offerings and how they relate to customers Understand customer business and market trends and suggest ways to help clients address them through education on the product and/or connecting them with the right people internally to address those needs Ensure enhancement requests from clients are routed to product stakeholders Leverage internal sales tools to optimize client engagement, e.g., CRM and cadence systems What We're Looking For Positive, proactive attitude and ability to work well in teams Exceptional skills in listening to clients, articulating ideas and complex information in a clear and concise manner Proven record of maintaining strong relationships with senior members of client organizations, addressing their needs, and maintaining a high level of client satisfaction Goal and action oriented, with ability to organize, multi task and prioritize in a fast paced environment Experience in a consultative sales or a client facing role (inside sales, prospecting, sales support, customer support) and in dealing with challenging situations Basic Qualifications Bachelor's degree required (Finance, Economics or related field preferred) Strong MS Office (Word, Excel, PowerPoint) skills are required 1 3 years work experience (2 years of experience in financial services industry and/or in a sales/account management role preferred) Any knowledge of CRM systems (such as SalesLoft) or research platforms would be advantageous Benefits Health & Wellness: Health care coverage designed for the mind and body Flexible Downtime: Generous time off helps keep you energized for your time on Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company matched student loan contribution, and financial wellness programs Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best in class benefits for families Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference For more information on benefits by country visit: Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to and your request will be forwarded to the appropriate person. Job ID: 324723 Posted On: 2026-04-16 Location: London, United Kingdom
About ITRS At ITRS, we make society's critical technology work. Our mission is to deliver automated and holistic IT observability solutions that safeguard critical applications and enable innovation. We are the only monitoring and observability platform designed for the most demanding and regulated industries - trusted by 90% of Tier 1 capital markets firms. We believe when our team thrives, so do our customers. With us, you'll find: A culture that backs you- We're proud to be a Great Place to Work for multiple years in a row due to our inclusive, supportive environment. Work that matters- Make a real difference with 1,000s of global customers in industries that keep the world running, including 9 out of 10 top investment banks. Room to grow- Whether you're starting your career or bringing years of experience, we're committed to your development. Just ask our team members who've been excelling here for 10+ years. With headquarters in London and teams across the US, Europe, and Asia, ITRS combines the agility of a high-impact tech business with the stability of a private equity-backed global partner. Scope of Role Reporting to the Revenue Operations Systems Lead, the Senior Salesforce Administrator will join a team at the heart of ITRS's commercial engine as an individual contributor. The Revenue Operations Systems team builds and maintains the foundations that promote revenue growth, ensuring the daily stability, optimisation, and scalable evolution of our commercial ecosystem. Our work shapes ITRS's end-to-end commercial technology strategy and drives effective GTM execution. By joining this team, you'll directly influence how ITRS grows, strengthening the systems that power our revenue organisation, improving performance, and enabling continuous enhancement across the GTM team. In this role, you will receive a permanent, full-time contract, working from our London HQ with a hybrid work schedule. As a Senior Salesforce Administrator, you will: Work across the commercial ecosystem to ensure changes are scalable, maintainable, and aligned with architecture best practices. Drive ongoing improvements to Salesforce to ensure it remains the single source of commercial truth at ITRS. Support systems that are tightly integrated with Salesforce and critical to GTM execution, such as Clari, Apollo, and ZoomInfo. Ensure integrations remain stable, monitored, and fit for purpose as the ecosystem evolves. Partner with our teams and vendors to troubleshoot issues and implement improvements. Provide guidance on best practice usage, scalable configuration, and process improvement. Provide daily user support, troubleshoot issues, and implement solutions. Essential: A highly technical and proactive approach, with the ability to work independently and deliver consistent, high-quality outcomes. 4+ years as a Salesforce Administrator, with expertise in Sales Cloud. Certifications: Salesforce Administrator (ADM 201) required. Expertise in Salesforce configuration (Flows, Lightning Experience, formula fields). Experience with data management (Data Loader, Workbench) and deployment tools (Gearset). Familiarity with AppExchange tools, third-party integrations, and Salesforce security models. Experience communicating ideas clearly, collaborating with diverse teams, and building trusted relationships across all organisational levels. Experience identifying challenges, proposing practical solutions, and implementing improvements to achieve impactful results. Desirable: Expertise in Service Cloud, Agentforce, CPQ and Certinia. Certifications: Advanced Administrator (ADM 211), Salesforce Platform App Builder, Salesforce Service Cloud Consultant, and AI Specialist. Experience with Prompt Builder. Health Insurance and Dental Health Cover for you and your dependants Employee Assistance Programme Pension Flexible Hybrid Working Enhanced Parental Leave Travel Insurance Life Assurance Income Protection Referral Bonus Buy and Sell Holiday Training Reimbursement ITRS is an Equal Opportunity employer and Inclusion is part of our everyday life. We celebrate diversity and pride ourselves on providing an environment where all employees can be their authentic selves and have a voice, allowing everyone to contribute equally. We remain committed to advocating inclusion, diversity, and equality into our ITRS family as we grow and enrich our business. We welcome applications from everyone in the community as we recognise that a diverse workforce is a stronger workforce.
Apr 20, 2026
Full time
About ITRS At ITRS, we make society's critical technology work. Our mission is to deliver automated and holistic IT observability solutions that safeguard critical applications and enable innovation. We are the only monitoring and observability platform designed for the most demanding and regulated industries - trusted by 90% of Tier 1 capital markets firms. We believe when our team thrives, so do our customers. With us, you'll find: A culture that backs you- We're proud to be a Great Place to Work for multiple years in a row due to our inclusive, supportive environment. Work that matters- Make a real difference with 1,000s of global customers in industries that keep the world running, including 9 out of 10 top investment banks. Room to grow- Whether you're starting your career or bringing years of experience, we're committed to your development. Just ask our team members who've been excelling here for 10+ years. With headquarters in London and teams across the US, Europe, and Asia, ITRS combines the agility of a high-impact tech business with the stability of a private equity-backed global partner. Scope of Role Reporting to the Revenue Operations Systems Lead, the Senior Salesforce Administrator will join a team at the heart of ITRS's commercial engine as an individual contributor. The Revenue Operations Systems team builds and maintains the foundations that promote revenue growth, ensuring the daily stability, optimisation, and scalable evolution of our commercial ecosystem. Our work shapes ITRS's end-to-end commercial technology strategy and drives effective GTM execution. By joining this team, you'll directly influence how ITRS grows, strengthening the systems that power our revenue organisation, improving performance, and enabling continuous enhancement across the GTM team. In this role, you will receive a permanent, full-time contract, working from our London HQ with a hybrid work schedule. As a Senior Salesforce Administrator, you will: Work across the commercial ecosystem to ensure changes are scalable, maintainable, and aligned with architecture best practices. Drive ongoing improvements to Salesforce to ensure it remains the single source of commercial truth at ITRS. Support systems that are tightly integrated with Salesforce and critical to GTM execution, such as Clari, Apollo, and ZoomInfo. Ensure integrations remain stable, monitored, and fit for purpose as the ecosystem evolves. Partner with our teams and vendors to troubleshoot issues and implement improvements. Provide guidance on best practice usage, scalable configuration, and process improvement. Provide daily user support, troubleshoot issues, and implement solutions. Essential: A highly technical and proactive approach, with the ability to work independently and deliver consistent, high-quality outcomes. 4+ years as a Salesforce Administrator, with expertise in Sales Cloud. Certifications: Salesforce Administrator (ADM 201) required. Expertise in Salesforce configuration (Flows, Lightning Experience, formula fields). Experience with data management (Data Loader, Workbench) and deployment tools (Gearset). Familiarity with AppExchange tools, third-party integrations, and Salesforce security models. Experience communicating ideas clearly, collaborating with diverse teams, and building trusted relationships across all organisational levels. Experience identifying challenges, proposing practical solutions, and implementing improvements to achieve impactful results. Desirable: Expertise in Service Cloud, Agentforce, CPQ and Certinia. Certifications: Advanced Administrator (ADM 211), Salesforce Platform App Builder, Salesforce Service Cloud Consultant, and AI Specialist. Experience with Prompt Builder. Health Insurance and Dental Health Cover for you and your dependants Employee Assistance Programme Pension Flexible Hybrid Working Enhanced Parental Leave Travel Insurance Life Assurance Income Protection Referral Bonus Buy and Sell Holiday Training Reimbursement ITRS is an Equal Opportunity employer and Inclusion is part of our everyday life. We celebrate diversity and pride ourselves on providing an environment where all employees can be their authentic selves and have a voice, allowing everyone to contribute equally. We remain committed to advocating inclusion, diversity, and equality into our ITRS family as we grow and enrich our business. We welcome applications from everyone in the community as we recognise that a diverse workforce is a stronger workforce.
Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries.People join Howden for many different reasons, but they stay for the same one: our culture. It's what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities - work / life balance, career progression, sustainability, volunteering - you'll find like-minded people driving change at Howden. Role Howden is a collective - a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mind-set, and our strength lies in our ability to collaborate as a powerful international team comprised of 20,000 employees spanning over 100 countries.Our people are our biggest asset as well as our largest shareholder group and are everything that makes us unique; our inclusive culture, the quality service we offer our clients, and our continued growth, all come from our people-first approach. There's no such thing as individual success. We all need to play our part, contributing our skills and experience to make a true difference. That's Howden.We have always been employee-owned and driven by entrepreneurial spirit. Right from the beginning, we've focused on employing talented individuals and empowering them to make a real difference to the company, whilst building successful and fulfilling careers at the same time. Simply put, we hire talented specialists and give them what they need to make a difference for clients. Always have, always will.People join Howden for many different reasons, but they stay for the same one: our culture. It's what sets us apart, and the reason our employees have been turning down disappointed head-hunters for years. Whatever your priorities - work/life balance, career progression, sustainability, volunteering - you'll find like-minded people driving change at Howden.As the Head of Architecture (Specialty) , reporting into the Head of Group Architecture with a dotted line to Specialty CTO, you will lead the definition of the target architecture, architecture roadmaps and transition-state architectures for Howden Specialty. You will be a member of the Howden Group Architecture function with end-to-end architecture responsibility for the Specialty business, embedded in key Howden Specialty initiatives, working collaboratively with Specialty (UK and globally) business stakeholders and broader Group Services stakeholders to ensure the target architecture, roadmaps and transition-state architectures are aligned to Specialty needs and broader Group objectives. This is a technology and architecture leadership role ensuring alignment of Specialty target architecture and roadmaps to strategic Group objectives with a strong focus on maximising reuse of existing Howden Group capabilities and alignment to strategic Group initiatives.The role is expected to work collaboratively across Specialty business, Howden Group Services (including Group Risk, Legal, Finance, HR, IT, Security, Data etc), to ensure Specialty target architecture, solution architectures for key Specialty initiatives and roadmaps are aligned to Specialty requirements and broader Group objectives. This is both a strategic and hands-on leadership role, ideal for a technology and architecture leader with a strong understanding of Specialty (retail & wholesale) Insurance Broking domain with a special focus on strong London Market Specialty Broking business knowledge, London Market Insurance Broking systems and vendors, strong Enterprise Architecture management skills (including setting up and running Technical Design Authorities on major change programmes) and hands-on technical solution architecture experience ideally with good software engineering background. Develop and maintain Enterprise architecture assets for Howden Specialty e.g. capability models, architecture inventory of apps & tools, target-architecture artefacts, architecture roadmaps and transition-state architecture artefacts, solution architecture artefacts for key Howden initiatives, technical debt registers, consistently with Group Architecture practices, processes and tools Establish and run a delegated (from Group Architecture) architecture governance forum (i.e. Speciality Technical Design Authority) for Howden Speciality linked to Speciality IT change/release management Lead and champion the adoption and usage of strategic Group assets, technologies and tools Define Howden Specialty application integration strategy aligned to Group's strategic application integration capability i.e. Howden Digital Backbone Provide architecture, technology thought-leadership and architecture advisory (including IT Due Diligence support) for M&A initiatives and vendor selection for Specialty, aligned to Group policies and standards Provide technology and architecture direction and guidance for Specialty change initiatives ensuring alignment to broader Group strategic objectives and reuse of Group capabilities and assets Manage the delivery of solution architecture and technical oversight for all strategic Howden Specialty change initiatives Deliver high-level and detailed solution architecture for strategic Howden Specialty change initiatives, ensuring appropriate consideration of solution options where required, consistent review of solution options for strategic alignment and rigorous management of key design decisions, working with Specialty and Group stakeholders Provide timely reporting and escalation of architecture activities, architecture risks and issues to Group Head of Architecture As a member of Group Architecture leadership, drive continuous improvement of Group Architecture capability contributing to management of Group Architecture operations and key Group Architecture capabilities (including deployment and management of Architecture tooling, processes, architecture repositories and repository assets).As a senior member of the Group Architecture team, the Head of Architecture (Specialty) may be required to perform wider duties and tasks within the capabilities and responsibilities of the role.The ideal candidate will have proven architecture & technical leadership experience, with strong negotiation, influencing and communication & presentation skills, specifically ability to tailor messages to senior stakeholder and technical delivery teams. The role requires strong Specialty (London Market and globally) Insurance Broking domain knowledge with excellent knowledge of Specialty Insurance Broking systems, technologies (including emerging solutions) and vendor landscape. Key skills and experience for the role include: Strong Architecture and IT governance experience, specifically experience and skills establishing and running group-wide/global Architecture Review Boards, Design Authority for major change programmes etc. Strong business and systems analysis and design skills Enterprise Architecture and Solution Architecture skills using industry standard architecture frameworks and methodologies e.g. TOGAF Strong technical skills in defining systems and technology solution architecture using Microsoft Azure and Microsoft enterprise technologies. Strong technical skills in defining and systems and technology solution architecture using Salesforce technologies Strong technical skills in Enterprise-grade integration architecture including modern RESTful API approaches, event driven architecture, and traditional messaging, web services and ESB approaches. Excellent technical skills and awareness of enterprise-grade solution architecture skills with a focus on Enterprise Application integration
Apr 19, 2026
Full time
Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries.People join Howden for many different reasons, but they stay for the same one: our culture. It's what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities - work / life balance, career progression, sustainability, volunteering - you'll find like-minded people driving change at Howden. Role Howden is a collective - a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mind-set, and our strength lies in our ability to collaborate as a powerful international team comprised of 20,000 employees spanning over 100 countries.Our people are our biggest asset as well as our largest shareholder group and are everything that makes us unique; our inclusive culture, the quality service we offer our clients, and our continued growth, all come from our people-first approach. There's no such thing as individual success. We all need to play our part, contributing our skills and experience to make a true difference. That's Howden.We have always been employee-owned and driven by entrepreneurial spirit. Right from the beginning, we've focused on employing talented individuals and empowering them to make a real difference to the company, whilst building successful and fulfilling careers at the same time. Simply put, we hire talented specialists and give them what they need to make a difference for clients. Always have, always will.People join Howden for many different reasons, but they stay for the same one: our culture. It's what sets us apart, and the reason our employees have been turning down disappointed head-hunters for years. Whatever your priorities - work/life balance, career progression, sustainability, volunteering - you'll find like-minded people driving change at Howden.As the Head of Architecture (Specialty) , reporting into the Head of Group Architecture with a dotted line to Specialty CTO, you will lead the definition of the target architecture, architecture roadmaps and transition-state architectures for Howden Specialty. You will be a member of the Howden Group Architecture function with end-to-end architecture responsibility for the Specialty business, embedded in key Howden Specialty initiatives, working collaboratively with Specialty (UK and globally) business stakeholders and broader Group Services stakeholders to ensure the target architecture, roadmaps and transition-state architectures are aligned to Specialty needs and broader Group objectives. This is a technology and architecture leadership role ensuring alignment of Specialty target architecture and roadmaps to strategic Group objectives with a strong focus on maximising reuse of existing Howden Group capabilities and alignment to strategic Group initiatives.The role is expected to work collaboratively across Specialty business, Howden Group Services (including Group Risk, Legal, Finance, HR, IT, Security, Data etc), to ensure Specialty target architecture, solution architectures for key Specialty initiatives and roadmaps are aligned to Specialty requirements and broader Group objectives. This is both a strategic and hands-on leadership role, ideal for a technology and architecture leader with a strong understanding of Specialty (retail & wholesale) Insurance Broking domain with a special focus on strong London Market Specialty Broking business knowledge, London Market Insurance Broking systems and vendors, strong Enterprise Architecture management skills (including setting up and running Technical Design Authorities on major change programmes) and hands-on technical solution architecture experience ideally with good software engineering background. Develop and maintain Enterprise architecture assets for Howden Specialty e.g. capability models, architecture inventory of apps & tools, target-architecture artefacts, architecture roadmaps and transition-state architecture artefacts, solution architecture artefacts for key Howden initiatives, technical debt registers, consistently with Group Architecture practices, processes and tools Establish and run a delegated (from Group Architecture) architecture governance forum (i.e. Speciality Technical Design Authority) for Howden Speciality linked to Speciality IT change/release management Lead and champion the adoption and usage of strategic Group assets, technologies and tools Define Howden Specialty application integration strategy aligned to Group's strategic application integration capability i.e. Howden Digital Backbone Provide architecture, technology thought-leadership and architecture advisory (including IT Due Diligence support) for M&A initiatives and vendor selection for Specialty, aligned to Group policies and standards Provide technology and architecture direction and guidance for Specialty change initiatives ensuring alignment to broader Group strategic objectives and reuse of Group capabilities and assets Manage the delivery of solution architecture and technical oversight for all strategic Howden Specialty change initiatives Deliver high-level and detailed solution architecture for strategic Howden Specialty change initiatives, ensuring appropriate consideration of solution options where required, consistent review of solution options for strategic alignment and rigorous management of key design decisions, working with Specialty and Group stakeholders Provide timely reporting and escalation of architecture activities, architecture risks and issues to Group Head of Architecture As a member of Group Architecture leadership, drive continuous improvement of Group Architecture capability contributing to management of Group Architecture operations and key Group Architecture capabilities (including deployment and management of Architecture tooling, processes, architecture repositories and repository assets).As a senior member of the Group Architecture team, the Head of Architecture (Specialty) may be required to perform wider duties and tasks within the capabilities and responsibilities of the role.The ideal candidate will have proven architecture & technical leadership experience, with strong negotiation, influencing and communication & presentation skills, specifically ability to tailor messages to senior stakeholder and technical delivery teams. The role requires strong Specialty (London Market and globally) Insurance Broking domain knowledge with excellent knowledge of Specialty Insurance Broking systems, technologies (including emerging solutions) and vendor landscape. Key skills and experience for the role include: Strong Architecture and IT governance experience, specifically experience and skills establishing and running group-wide/global Architecture Review Boards, Design Authority for major change programmes etc. Strong business and systems analysis and design skills Enterprise Architecture and Solution Architecture skills using industry standard architecture frameworks and methodologies e.g. TOGAF Strong technical skills in defining systems and technology solution architecture using Microsoft Azure and Microsoft enterprise technologies. Strong technical skills in defining and systems and technology solution architecture using Salesforce technologies Strong technical skills in Enterprise-grade integration architecture including modern RESTful API approaches, event driven architecture, and traditional messaging, web services and ESB approaches. Excellent technical skills and awareness of enterprise-grade solution architecture skills with a focus on Enterprise Application integration
The Enterprise Customer Success Manager owns Sedna's most commercially significant customer relationships. This is a senior, largely autonomous role for someone who is equally comfortable running an executive-level conversation and building the account infrastructure, success plans, health monitoring, renewal strategy, that makes that conversation credible. The portfolio spans Premier and Strategic accounts globally. These are customers with high ARR, high complexity, and in many cases, long relationships that carry both genuine opportunity and genuine risk. The job is to hold those relationships well, act on signals before they become problems, and surface and progress commercial outcomes in partnership with Sales. This is not a role that fits someone who needs clear direction on what to do next. The expectation is that you read the account, form a view, and act on it. The Head of Customer Success is there for strategic decisions and unusual situations, not routine account management. Key Responsibilities Account Ownership Own a named portfolio of Premier and Strategic accounts. Know them well enough that no renewal, no escalation, and no expansion conversation comes as a surprise. Build and maintain executive-level relationships. The relationship should not depend on the product working perfectly; it should be strong enough to hold when it does not. Produce and execute success plans tied to customer outcomes, not just product usage metrics. Plans should reflect what the customer is trying to achieve and how Sedna is contributing to it. Run QBRs with commercial framing. A QBR should advance the relationship and the commercial position, not just report on the quarter. Maintain deep product knowledge across Sedna Email, Prefix, and VMS. You are not delivering training, but your commercial conversations need to be grounded in a genuine understanding of how customers are using the product and where they are not. Retention and Renewal Monitor account health continuously and act on risk signals before they become churn conversations. If a customer is at risk, the Head of Customer Success should hear about it from you, not from the customer. Co own the renewal conversation with the AE. Own the preparation, the relationship context, and the customer's readiness to renew; Sales owns the close. Escalate renewal risk early, with a clear view of what is driving it and what the options are. Growth and Expansion Identify and progress expansion opportunities in collaboration with the AE. This means having enough commercial awareness to spot the signal and enough credibility with the customer to explore it. Bring the Head of Customer Success into complex or large deals at the right moment, not after the conversation has already been shaped. Cross-functional Coordination Coordinate training delivery through Education. You are not responsible for delivering training; Education owns that. Your job is to ensure the right training reaches the right accounts at the right time. Work with the Programme Manager to ensure smooth onboarding for new accounts entering the portfolio. Provide context to Education Specialists before training sessions on Premier and Strategic accounts, so delivery is appropriately calibrated. Partner with Support and Product to close feedback loops and ensure customer insights are informing the right internal conversations. About You Significant experience managing complex, high-value B2B accounts at a senior level, with a track record of holding executive relationships and co owning commercial outcomes alongside Sales. Strong executive presence and the ability to hold a relationship through difficult conversations, not just good ones. A background in shipping, maritime operations, or global trade is strongly preferred. Sedna serves some of the world's largest maritime businesses, and candidates who understand how those organisations operate will be better placed to build credible, lasting relationships with them. Commercially fluent: able to read a renewal situation, understand what is driving it, and act with appropriate urgency without waiting to be asked. Clear, structured communicator in writing and in person, comfortable presenting to senior stakeholders and leading commercial conversations. Familiarity with Salesforce or equivalent CRM. Experience with tools such as Mixpanel or Snowflake is an advantage. What Success Looks Like A portfolio where no renewal, escalation, or expansion conversation comes as a surprise, because you have been managing the signals well in advance. Executive relationships on Premier accounts that are strong enough that customers would describe you as genuinely useful, not just present. Net Revenue Retention at or above target, with a clear understanding of what drove the result in both directions. Expansion pipeline contribution in partnership with Sales, with opportunities identified and progressed rather than waited for. Customer insights flowing consistently into QBRs, product feedback, and internal planning. Directional KPIs Net Revenue Retention on portfolio Expansion ARR generated Renewal on time rate QBR completion rate against plan Time to escalation on at risk accounts (faster is better) Executive relationship health, qualitative, assessed quarterly by Head of Customer Success Training coordination rate: proportion of accounts receiving at least one Education touchpoint per quarter Our values Finally, culture is important to us, so we also look for candidates who share our values: We don't just adapt-we anticipate change and act with confidence. Curiosity, data, and customer insights help us stay ahead of the curve. We embrace challenges as opportunities and remain resilient under pressure. By staying open to new ideas and ways of working, we lead the future. Execute with focus We turn strategy into action, delivering measurable results that matter. Every initiative counts-the discipline and ownership drive business impact. We make smart decisions with speed, balancing pace and precision. Clear priorities keep us focused on what moves the needle. Work together, win together Collaboration is our superpower-we succeed as one team, internally and with customers. We co create solutions, seek feedback, and build the future of the OS together. Strong relationships are built on trust, respect, and shared goals. By aligning across teams and with customers, we unlock greater impact. Why Join Sedna? Be part of a dynamic team driving innovation in the maritime industry Join a culture of innovation and openness where your ideas can make a real impact Work with technology that's transforming the maritime industry Contribute to solutions that drive both profitability and sustainability in shipping Sedna is committed to maintaining a progressive, innovative workplace where every team member can thrive. We value diversity, sustainability, and continuous learning as we work together to shape the future of maritime technology.
Apr 18, 2026
Full time
The Enterprise Customer Success Manager owns Sedna's most commercially significant customer relationships. This is a senior, largely autonomous role for someone who is equally comfortable running an executive-level conversation and building the account infrastructure, success plans, health monitoring, renewal strategy, that makes that conversation credible. The portfolio spans Premier and Strategic accounts globally. These are customers with high ARR, high complexity, and in many cases, long relationships that carry both genuine opportunity and genuine risk. The job is to hold those relationships well, act on signals before they become problems, and surface and progress commercial outcomes in partnership with Sales. This is not a role that fits someone who needs clear direction on what to do next. The expectation is that you read the account, form a view, and act on it. The Head of Customer Success is there for strategic decisions and unusual situations, not routine account management. Key Responsibilities Account Ownership Own a named portfolio of Premier and Strategic accounts. Know them well enough that no renewal, no escalation, and no expansion conversation comes as a surprise. Build and maintain executive-level relationships. The relationship should not depend on the product working perfectly; it should be strong enough to hold when it does not. Produce and execute success plans tied to customer outcomes, not just product usage metrics. Plans should reflect what the customer is trying to achieve and how Sedna is contributing to it. Run QBRs with commercial framing. A QBR should advance the relationship and the commercial position, not just report on the quarter. Maintain deep product knowledge across Sedna Email, Prefix, and VMS. You are not delivering training, but your commercial conversations need to be grounded in a genuine understanding of how customers are using the product and where they are not. Retention and Renewal Monitor account health continuously and act on risk signals before they become churn conversations. If a customer is at risk, the Head of Customer Success should hear about it from you, not from the customer. Co own the renewal conversation with the AE. Own the preparation, the relationship context, and the customer's readiness to renew; Sales owns the close. Escalate renewal risk early, with a clear view of what is driving it and what the options are. Growth and Expansion Identify and progress expansion opportunities in collaboration with the AE. This means having enough commercial awareness to spot the signal and enough credibility with the customer to explore it. Bring the Head of Customer Success into complex or large deals at the right moment, not after the conversation has already been shaped. Cross-functional Coordination Coordinate training delivery through Education. You are not responsible for delivering training; Education owns that. Your job is to ensure the right training reaches the right accounts at the right time. Work with the Programme Manager to ensure smooth onboarding for new accounts entering the portfolio. Provide context to Education Specialists before training sessions on Premier and Strategic accounts, so delivery is appropriately calibrated. Partner with Support and Product to close feedback loops and ensure customer insights are informing the right internal conversations. About You Significant experience managing complex, high-value B2B accounts at a senior level, with a track record of holding executive relationships and co owning commercial outcomes alongside Sales. Strong executive presence and the ability to hold a relationship through difficult conversations, not just good ones. A background in shipping, maritime operations, or global trade is strongly preferred. Sedna serves some of the world's largest maritime businesses, and candidates who understand how those organisations operate will be better placed to build credible, lasting relationships with them. Commercially fluent: able to read a renewal situation, understand what is driving it, and act with appropriate urgency without waiting to be asked. Clear, structured communicator in writing and in person, comfortable presenting to senior stakeholders and leading commercial conversations. Familiarity with Salesforce or equivalent CRM. Experience with tools such as Mixpanel or Snowflake is an advantage. What Success Looks Like A portfolio where no renewal, escalation, or expansion conversation comes as a surprise, because you have been managing the signals well in advance. Executive relationships on Premier accounts that are strong enough that customers would describe you as genuinely useful, not just present. Net Revenue Retention at or above target, with a clear understanding of what drove the result in both directions. Expansion pipeline contribution in partnership with Sales, with opportunities identified and progressed rather than waited for. Customer insights flowing consistently into QBRs, product feedback, and internal planning. Directional KPIs Net Revenue Retention on portfolio Expansion ARR generated Renewal on time rate QBR completion rate against plan Time to escalation on at risk accounts (faster is better) Executive relationship health, qualitative, assessed quarterly by Head of Customer Success Training coordination rate: proportion of accounts receiving at least one Education touchpoint per quarter Our values Finally, culture is important to us, so we also look for candidates who share our values: We don't just adapt-we anticipate change and act with confidence. Curiosity, data, and customer insights help us stay ahead of the curve. We embrace challenges as opportunities and remain resilient under pressure. By staying open to new ideas and ways of working, we lead the future. Execute with focus We turn strategy into action, delivering measurable results that matter. Every initiative counts-the discipline and ownership drive business impact. We make smart decisions with speed, balancing pace and precision. Clear priorities keep us focused on what moves the needle. Work together, win together Collaboration is our superpower-we succeed as one team, internally and with customers. We co create solutions, seek feedback, and build the future of the OS together. Strong relationships are built on trust, respect, and shared goals. By aligning across teams and with customers, we unlock greater impact. Why Join Sedna? Be part of a dynamic team driving innovation in the maritime industry Join a culture of innovation and openness where your ideas can make a real impact Work with technology that's transforming the maritime industry Contribute to solutions that drive both profitability and sustainability in shipping Sedna is committed to maintaining a progressive, innovative workplace where every team member can thrive. We value diversity, sustainability, and continuous learning as we work together to shape the future of maritime technology.
Digital Product Manager - 18-month Fixed-Term Maternity Cover Farringdon, London: £77,801 - £81,895 Full-time (37.5 hours) Hybrid: This position is eligible for MTVH's flexible working policy Our mission : MTVH is one of the UK's largest housing associations. Our vision is that everyone should have a decent home and the chance to live well. We have a social purpose, and we're using technology to challenge and innovate how the housing sector delivers the right outcomes for the communities we serve. About the role : We're looking for a talented Digital Product Manager to help us develop our homeownership digital services offer. Leading a multi-disciplinary agile digital product team, you'll be developing multiple digital products, including our websites, online customer services platform and Salesforce CRM, leading to increasing sales, improving customer satisfaction & service efficiency, and enabling innovation. The SoResi brand is known for being innovative and ahead of the curb and there is a continuous drive to improve, innovate and diversify our services to increase revenue. You'll focus on improving the efficiency of our homeownership resales & staircasing services, including increasing the self-service options for buyers and sellers, automating key steps in the aftersales processes like property share valuations and creating an experience that exceeds top digital residential brands, helping drive sales through multiple platforms. You'll focus on realigning our SoResi and MTVH websites by creating a seamless flow for buyers transitioning from SoResi to MTVH. When new homeowners arrive at MTVH, they'll get a new user-centric homeownership services experience that encourages self-service and nudging towards preferred channels. Alongside our homeowner services offering, you'll be developing a new B2B services offering through the innovative SoResi Partnerships brand. You'll be looking to improve the positioning of the partnerships services on (url removed), creating user journeys, and developing CRM functionality to support the management of partner relationships and leads. Your responsibilities : You'll be responsible for creating and communicating a strategy and an outcome-oriented roadmap for our digital services for our homeownership services. You'll be informed by the user needs you discover, the overall digital service strategy and the company's strategic goals. You'll also be the Product Owner, providing day-to-day product direction for our in-house digital product development team of developers, UX designers and researchers. Equally you'll be working closely with residents, business stakeholders and service leads. If you're motivated to develop digital services that have an impactful social outcome, in an environment that supports your learning and development, this could be the opportunity for you. What you'll need to succeed You have experience as a Digital Product Manager, or delivering customer-focused digital products are customer focused and will prioritise and promote the delivery of quality services are a strong communicator and influencer and will be adept at communicating your vision for our digital services can question the status quo and are able to influence, plan and deliver change within a service area are good at building and maintaining relationships to achieve positive outcomes for the organisation and can work flexibly across cultures and organisational boundaries Kay dates: initial first-round MS Teams interviews will be scheduled from week commencing 27 April. Second-round interviews will be scheduled following vacancy closure, followed by a final round simulation task and presentation. Metropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England. We also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people. We deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities. A member of the National Housing Federation the G15 ? which represents London?s largest housing associations ? we influence policy for the benefits of our residents and the wider sector. In October 2018 like minded housing associations Metropolitan and Thames Valley Housing formally completed a partnership to form Metropolitan Thames Valley. We came together because we want to improve the services we provide and do more in our communities. We?ll do this by listening to our customers and working alongside them. Phone: (phone number removed) Email: (url removed)
Apr 18, 2026
Seasonal
Digital Product Manager - 18-month Fixed-Term Maternity Cover Farringdon, London: £77,801 - £81,895 Full-time (37.5 hours) Hybrid: This position is eligible for MTVH's flexible working policy Our mission : MTVH is one of the UK's largest housing associations. Our vision is that everyone should have a decent home and the chance to live well. We have a social purpose, and we're using technology to challenge and innovate how the housing sector delivers the right outcomes for the communities we serve. About the role : We're looking for a talented Digital Product Manager to help us develop our homeownership digital services offer. Leading a multi-disciplinary agile digital product team, you'll be developing multiple digital products, including our websites, online customer services platform and Salesforce CRM, leading to increasing sales, improving customer satisfaction & service efficiency, and enabling innovation. The SoResi brand is known for being innovative and ahead of the curb and there is a continuous drive to improve, innovate and diversify our services to increase revenue. You'll focus on improving the efficiency of our homeownership resales & staircasing services, including increasing the self-service options for buyers and sellers, automating key steps in the aftersales processes like property share valuations and creating an experience that exceeds top digital residential brands, helping drive sales through multiple platforms. You'll focus on realigning our SoResi and MTVH websites by creating a seamless flow for buyers transitioning from SoResi to MTVH. When new homeowners arrive at MTVH, they'll get a new user-centric homeownership services experience that encourages self-service and nudging towards preferred channels. Alongside our homeowner services offering, you'll be developing a new B2B services offering through the innovative SoResi Partnerships brand. You'll be looking to improve the positioning of the partnerships services on (url removed), creating user journeys, and developing CRM functionality to support the management of partner relationships and leads. Your responsibilities : You'll be responsible for creating and communicating a strategy and an outcome-oriented roadmap for our digital services for our homeownership services. You'll be informed by the user needs you discover, the overall digital service strategy and the company's strategic goals. You'll also be the Product Owner, providing day-to-day product direction for our in-house digital product development team of developers, UX designers and researchers. Equally you'll be working closely with residents, business stakeholders and service leads. If you're motivated to develop digital services that have an impactful social outcome, in an environment that supports your learning and development, this could be the opportunity for you. What you'll need to succeed You have experience as a Digital Product Manager, or delivering customer-focused digital products are customer focused and will prioritise and promote the delivery of quality services are a strong communicator and influencer and will be adept at communicating your vision for our digital services can question the status quo and are able to influence, plan and deliver change within a service area are good at building and maintaining relationships to achieve positive outcomes for the organisation and can work flexibly across cultures and organisational boundaries Kay dates: initial first-round MS Teams interviews will be scheduled from week commencing 27 April. Second-round interviews will be scheduled following vacancy closure, followed by a final round simulation task and presentation. Metropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England. We also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people. We deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities. A member of the National Housing Federation the G15 ? which represents London?s largest housing associations ? we influence policy for the benefits of our residents and the wider sector. In October 2018 like minded housing associations Metropolitan and Thames Valley Housing formally completed a partnership to form Metropolitan Thames Valley. We came together because we want to improve the services we provide and do more in our communities. We?ll do this by listening to our customers and working alongside them. Phone: (phone number removed) Email: (url removed)
Salesforce Revenue Cloud Advanced (RCA) Functional Consultant London (Hybrid) Salary- £80 to £100k plus bonus and benefits We are looking for an advanced Salesforce Revenue Cloud (RCA) consultant with strong pricing expertise, capable of designing, implementing, and developing complex, enterprise-level pricing models. This role is essential to ensure scalable, high-performance pricing solutions across the entire life cycle-from quote to order to cash-leveraging native RCA capabilities and best practices. Key Responsibilities: Advanced Pricing & Revenue Modeling Design and implement complex pricing models using Salesforce Revenue Cloud Advanced. Configure and manage: Price Lists and Price Books Pricing Rules and Adjustment Rules Discount Schedules (volume, tiered, and conditional) Contractual, negotiated, and customer-specific pricing Implement pricing strategies based on: Customer segments, channels, regions, and products Attributes, bundles, add-ons, and dependencies Support dynamic pricing scenarios driven by internal and external data sources. Pricing Procedures & Pricing Engine Design and configure Pricing Procedures, including: Sequencing of pricing calculations Base price determination Surcharges, discounts, rebates, and markups Margin enforcement and rounding logic Define Pricing Steps, Conditions, and Formulas to ensure transparent and maintainable pricing logic. Promote reusability and governance of pricing logic across products and offers. Analyze and mitigate performance and scalability impacts of complex pricing configurations. Order Orchestrator & Order Lifecycle Management Configure and evolve the Revenue Cloud Order Orchestrator, including: Order flows and orchestration logic State management, events, and dependencies Ensure consistency and integrity across Quote Order Contract. Support scenarios such as: Amendments and renewals Repricing and order changes Cancellations, suspensions, and reactivations Work closely with downstream systems (ERP, Billing, Fulfillment) to ensure seamless order execution. Architecture, Automation & Integrations Act as a solution advisor for RCA architecture and design decisions. Configure and support automations using Salesforce Flow (Apex when required). Support integrations between Revenue Cloud and: Core Salesforce Clouds (Sales, Service) ERP systems (SAP, Oracle, etc.) Ensure solutions follow Salesforce best practices for performance, maintainability, and scalability. Governance, Testing & Delivery Support Contribute to pricing governance, documentation, and standards. Support testing strategies for complex pricing logic (unit, integration, and UAT). Participate in go-live activities and hypercare support. Document pricing procedures, architectural decisions, and key assumptions. Mandatory Technical Requirements: Proven hands-on experience with Salesforce Revenue Cloud Advanced (RCA). Deep expertise in: Pricing Engine and Pricing Procedures Pricing Steps, Conditions, and advanced formulas Strong understanding of: RCA data model Quote, Order, and Contract life cycle Order Orchestrator and orchestration patterns Experience designing pricing solutions for enterprise-scale environments. Solid experience with Salesforce Flow. Nice to Have/Differentials: Prior experience with: Salesforce CPQ (including migration or coexistence with RCA) Salesforce Industries (Vlocity) Knowledge of advanced B2B pricing strategies and revenue models. Experience with recurring revenue, subscriptions, and complex bundles. Salesforce certifications: Revenue Cloud CPQ Specialist Salesforce Industries Experience in multi-cloud, enterprise implementations. Soft Skills & Profile Strong analytical and problem-solving skills. Ability to translate complex business pricing rules into technical configurations. Clear communication with business, pricing, sales, and finance stakeholders. High level of autonomy and ownership mindset.
Apr 17, 2026
Full time
Salesforce Revenue Cloud Advanced (RCA) Functional Consultant London (Hybrid) Salary- £80 to £100k plus bonus and benefits We are looking for an advanced Salesforce Revenue Cloud (RCA) consultant with strong pricing expertise, capable of designing, implementing, and developing complex, enterprise-level pricing models. This role is essential to ensure scalable, high-performance pricing solutions across the entire life cycle-from quote to order to cash-leveraging native RCA capabilities and best practices. Key Responsibilities: Advanced Pricing & Revenue Modeling Design and implement complex pricing models using Salesforce Revenue Cloud Advanced. Configure and manage: Price Lists and Price Books Pricing Rules and Adjustment Rules Discount Schedules (volume, tiered, and conditional) Contractual, negotiated, and customer-specific pricing Implement pricing strategies based on: Customer segments, channels, regions, and products Attributes, bundles, add-ons, and dependencies Support dynamic pricing scenarios driven by internal and external data sources. Pricing Procedures & Pricing Engine Design and configure Pricing Procedures, including: Sequencing of pricing calculations Base price determination Surcharges, discounts, rebates, and markups Margin enforcement and rounding logic Define Pricing Steps, Conditions, and Formulas to ensure transparent and maintainable pricing logic. Promote reusability and governance of pricing logic across products and offers. Analyze and mitigate performance and scalability impacts of complex pricing configurations. Order Orchestrator & Order Lifecycle Management Configure and evolve the Revenue Cloud Order Orchestrator, including: Order flows and orchestration logic State management, events, and dependencies Ensure consistency and integrity across Quote Order Contract. Support scenarios such as: Amendments and renewals Repricing and order changes Cancellations, suspensions, and reactivations Work closely with downstream systems (ERP, Billing, Fulfillment) to ensure seamless order execution. Architecture, Automation & Integrations Act as a solution advisor for RCA architecture and design decisions. Configure and support automations using Salesforce Flow (Apex when required). Support integrations between Revenue Cloud and: Core Salesforce Clouds (Sales, Service) ERP systems (SAP, Oracle, etc.) Ensure solutions follow Salesforce best practices for performance, maintainability, and scalability. Governance, Testing & Delivery Support Contribute to pricing governance, documentation, and standards. Support testing strategies for complex pricing logic (unit, integration, and UAT). Participate in go-live activities and hypercare support. Document pricing procedures, architectural decisions, and key assumptions. Mandatory Technical Requirements: Proven hands-on experience with Salesforce Revenue Cloud Advanced (RCA). Deep expertise in: Pricing Engine and Pricing Procedures Pricing Steps, Conditions, and advanced formulas Strong understanding of: RCA data model Quote, Order, and Contract life cycle Order Orchestrator and orchestration patterns Experience designing pricing solutions for enterprise-scale environments. Solid experience with Salesforce Flow. Nice to Have/Differentials: Prior experience with: Salesforce CPQ (including migration or coexistence with RCA) Salesforce Industries (Vlocity) Knowledge of advanced B2B pricing strategies and revenue models. Experience with recurring revenue, subscriptions, and complex bundles. Salesforce certifications: Revenue Cloud CPQ Specialist Salesforce Industries Experience in multi-cloud, enterprise implementations. Soft Skills & Profile Strong analytical and problem-solving skills. Ability to translate complex business pricing rules into technical configurations. Clear communication with business, pricing, sales, and finance stakeholders. High level of autonomy and ownership mindset.
SC Cleared User Researcher 6 months Remote with rare travel to site in London £585 per day (Inside IR35) *Please note - The selected candidate MUST HAVE ACTIVE SC CLEARANCE and be a Sole British National* Key Responsibilities: Conduct generative user research to gather insights about user needs and behaviours. Conduct evaluative user research to assess the success of design decisions Create engaging narratives and stories based on research findings to communicate insights effectively. Skills: Experience in user research Strong storytelling skills with an ability to present complex information clearly. Familiarity with creating user journey maps or E2E diagrams is a plus. Excellent communication and collaboration skills. Ability to juggle multiple competing priorities Salesforce experience is a must Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.
Oct 03, 2025
Contractor
SC Cleared User Researcher 6 months Remote with rare travel to site in London £585 per day (Inside IR35) *Please note - The selected candidate MUST HAVE ACTIVE SC CLEARANCE and be a Sole British National* Key Responsibilities: Conduct generative user research to gather insights about user needs and behaviours. Conduct evaluative user research to assess the success of design decisions Create engaging narratives and stories based on research findings to communicate insights effectively. Skills: Experience in user research Strong storytelling skills with an ability to present complex information clearly. Familiarity with creating user journey maps or E2E diagrams is a plus. Excellent communication and collaboration skills. Ability to juggle multiple competing priorities Salesforce experience is a must Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.
City & Capital are currently working with one of the UK's most dynamic and fast-growing specialist property finance lenders who are renowned for their innovation and tailored products to suit the needs of a broad range of professional borrowers, such as property developers and investors. Our client currently offers a range of property-backed loans to cover bridging finance, development exits, commercial mortgages and buy to let. Due to success to date, the lender has now doubled the size of their UK loan book and team 6 times in the last 6 years, with plans to achieve this for a 7th time across the coming period. Due to these increasing levels of high activity, they are generating more and more customer and performance data than ever before and are embarking on a key project to best manage & utilise this. An agile and robust data management and utilisation plan will be key to the attainment of this. Our client is therefore seeking an individual who will play an integral role in building & maintaining the businesses core data infrastructure & to deliver on the demands as outlined below. You will work closely with the lenders Chief Mortgage Officer & Senior Data Lead within the role. This is also a role that comes with plenty of progression potential for those that are successful in the role. About the Role As a Data Engineer, you will play a key role in building and maintaining the business's core data infrastructure. Working closely with the Chief Mortgage Officer, Senior Data Lead and Market Analysts you will enable scalable reporting, clean data flows, and analytics-ready datasets that underpin everything from product development and underwriting to compliance and performance tracking. You'll take ownership of automated data pipelines, cloud infrastructure within Microsoft Fabric, and integrations with platforms like Salesforce and core lending systems. Your work will be vital to ensuring data is accurate, structured, and available powering both real-time business intelligence and future advanced analytics. Key Responsibilities Design and develop automated ETL/ELT pipelines using SQL and Python Integrate internal/external data sources via APIs and platform connectors Model and structure data for scalable analytics (e.g., star/snowflake schemas) Administer Microsoft Fabric Lakehouse and Azure services Optimise performance across queries, datasets, and pipelines Apply data validation, cleansing, and standardisation rules Document pipeline logic and contribute to business-wide metadata catalogues Collaborate with BI, Change, and Product teams to align data outputs to needs Support groundwork for future data science and machine learning initiatives The successful applicant will be proficient in SQL and Python, with a proven track record of building and maintaining ETL/ELT pipelines. Experience working with Microsoft Fabric, Azure Data Factory, and modern Lakehouse or data warehouse architecture is essential. You'll demonstrate a strong focus on data quality and governance and be adept at integrating third-party APIs and transforming raw data into analytics-ready assets. Prior experience in financial services or lending is preferred, and the ability to communicate data requirements clearly across business teams will be key to success in this role. You'll be a technically strong data professional with hands-on experience in pipeline development, cloud-based data infrastructure, and performance optimisation. You will be at your best when working collaboratively in fast-paced environments and when translating complex business needs into structured, reliable data systems. On?Offer Our client is ideally looking to pay between £50k - £705as a basic salary for the ideal individual, relevant to experience. Higher offers may also be considered for exceptional talent and potential. Salary will be complemented by a favourable bonus scheme too, that will significantly enhance annual earnings. Most notably, due to our clients continued growth & strong and proven promote from within policy, this is also a role that comes with plenty of progression potential, where excellent performance is delivered. In turn, this could see you propel both career standing & salary within, as you make a real impact on the role and business. The?role?will?be?based?in?our?clients?Mayfair?offices,?offering?a?collaborative?and?fast paced working environment. There is a reasonable amount of urgency to fill this position as you might expect, for the reasons outlined. We do not expect this role to be on the market for long! Therefore, if this role does sound like one that you are both qualified for and interested in then we look forward to your application as soon as possible. We do not expect this role to be on the market for long! We will aim to review your application as soon as possible and get back to you with an update following. We look forward to hearing from you. Kind Regards, The City and Capital Team
Oct 01, 2025
Full time
City & Capital are currently working with one of the UK's most dynamic and fast-growing specialist property finance lenders who are renowned for their innovation and tailored products to suit the needs of a broad range of professional borrowers, such as property developers and investors. Our client currently offers a range of property-backed loans to cover bridging finance, development exits, commercial mortgages and buy to let. Due to success to date, the lender has now doubled the size of their UK loan book and team 6 times in the last 6 years, with plans to achieve this for a 7th time across the coming period. Due to these increasing levels of high activity, they are generating more and more customer and performance data than ever before and are embarking on a key project to best manage & utilise this. An agile and robust data management and utilisation plan will be key to the attainment of this. Our client is therefore seeking an individual who will play an integral role in building & maintaining the businesses core data infrastructure & to deliver on the demands as outlined below. You will work closely with the lenders Chief Mortgage Officer & Senior Data Lead within the role. This is also a role that comes with plenty of progression potential for those that are successful in the role. About the Role As a Data Engineer, you will play a key role in building and maintaining the business's core data infrastructure. Working closely with the Chief Mortgage Officer, Senior Data Lead and Market Analysts you will enable scalable reporting, clean data flows, and analytics-ready datasets that underpin everything from product development and underwriting to compliance and performance tracking. You'll take ownership of automated data pipelines, cloud infrastructure within Microsoft Fabric, and integrations with platforms like Salesforce and core lending systems. Your work will be vital to ensuring data is accurate, structured, and available powering both real-time business intelligence and future advanced analytics. Key Responsibilities Design and develop automated ETL/ELT pipelines using SQL and Python Integrate internal/external data sources via APIs and platform connectors Model and structure data for scalable analytics (e.g., star/snowflake schemas) Administer Microsoft Fabric Lakehouse and Azure services Optimise performance across queries, datasets, and pipelines Apply data validation, cleansing, and standardisation rules Document pipeline logic and contribute to business-wide metadata catalogues Collaborate with BI, Change, and Product teams to align data outputs to needs Support groundwork for future data science and machine learning initiatives The successful applicant will be proficient in SQL and Python, with a proven track record of building and maintaining ETL/ELT pipelines. Experience working with Microsoft Fabric, Azure Data Factory, and modern Lakehouse or data warehouse architecture is essential. You'll demonstrate a strong focus on data quality and governance and be adept at integrating third-party APIs and transforming raw data into analytics-ready assets. Prior experience in financial services or lending is preferred, and the ability to communicate data requirements clearly across business teams will be key to success in this role. You'll be a technically strong data professional with hands-on experience in pipeline development, cloud-based data infrastructure, and performance optimisation. You will be at your best when working collaboratively in fast-paced environments and when translating complex business needs into structured, reliable data systems. On?Offer Our client is ideally looking to pay between £50k - £705as a basic salary for the ideal individual, relevant to experience. Higher offers may also be considered for exceptional talent and potential. Salary will be complemented by a favourable bonus scheme too, that will significantly enhance annual earnings. Most notably, due to our clients continued growth & strong and proven promote from within policy, this is also a role that comes with plenty of progression potential, where excellent performance is delivered. In turn, this could see you propel both career standing & salary within, as you make a real impact on the role and business. The?role?will?be?based?in?our?clients?Mayfair?offices,?offering?a?collaborative?and?fast paced working environment. There is a reasonable amount of urgency to fill this position as you might expect, for the reasons outlined. We do not expect this role to be on the market for long! Therefore, if this role does sound like one that you are both qualified for and interested in then we look forward to your application as soon as possible. We do not expect this role to be on the market for long! We will aim to review your application as soon as possible and get back to you with an update following. We look forward to hearing from you. Kind Regards, The City and Capital Team
