Company Overview Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people's lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign's Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the company in e-signature and contract lifecycle management (CLM). What you'll do The Enterprise Account Executive (AE) is a highly motivated self-starter who is responsible for developing and closing new business or expanding our footprint in current customers in an assigned geographic territory. A successful AE is eager to learn, determined to adapt quickly, and comfortable with some ambiguity. AEs are focused on acquiring new customers or selling additional use cases, products and services into existing accounts. This person is accountable for exceeding monthly and quarterly quotas, proactive deal management, forecast accuracy, and driving adoption and usage with customers and prospects in collaboration with internal teams and the broader Docusign partner ecosystem. This position is an individual contributor role reporting to the Regional Vice President, Enterprise Sales. Responsibility Drive success of the company's goals and objectives through achieving individual sales quotas Build and manage a sales pipeline through prospecting efforts into assigned accounts in the Federal Civilian territory Develop and deliver customized sales presentations and products demonstrations, by phone and via online demo Develop and negotiate enterprise level proposals and contracts Forecast sales activity and revenue achievements accurately through proper use of sales tools Collaborate effectively and engage various pre/post sales resources including Sales Development Representatives, Market Development Representatives, Solution Engineers, Account Managers, Partner Account Managers, as well as Legal, Security, Professional Services and Customer Support Job Designation Remote: Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time. Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law. What you bring Basic 12+ years of direct sales experience in an enterprise level Account Executive role or equivalent quota-carrying role BA/BS degree or equivalent work experience Preferred 12+ years SaaS sales experience selling enterprise level accounts Experience selling web-based products/services Experience managing and closing complex sales cycles Demonstrated ability to over-achieve quotas (top 10-20% of company) in past positions Proficient computer application skills, including Microsoft Word, PowerPoint and Excel Willingness to travel 30%+ as needed IT industry and multinational environment background Wage Transparency Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience. Based on applicable legislation, the below details pay ranges in the following locations: California: $146,000.00 - $221,675.00 base salary Illinois, Colorado, Massachusetts and Minnesota: $143,700.00 - $208,350.00 base salary Washington, Maryland, New Jersey and New York (including NYC metro area): $143,700.00 - $211,700.00 base salary Washington DC: $146,000.00 - $211,700.00 base salary Ohio: $134,700.00 - $195,300.00 base salary This role is also eligible for the following: Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance. Stock: This role is eligible to receive Restricted Stock Units (RSUs). Global benefits provide options for the following: Paid Time Off: earned time off, as well as paid company holidays based on region Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment Retirement Plans: select retirement and pension programs with potential for employer contributions Learning and Development: options for coaching, online courses and education reimbursements Compassionate Care Leave: paid time off following the loss of a loved one and other life changing events Work Authorization Notice: Please note that we do not provide visa sponsorship or immigration support for this position. Applicants must already be authorized to work in the United States on a full time, permanent basis without the need for current or future sponsorship. States Not Eligible for Employment This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming. Equal Opportunity Employer It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.
Apr 26, 2026
Full time
Company Overview Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people's lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign's Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the company in e-signature and contract lifecycle management (CLM). What you'll do The Enterprise Account Executive (AE) is a highly motivated self-starter who is responsible for developing and closing new business or expanding our footprint in current customers in an assigned geographic territory. A successful AE is eager to learn, determined to adapt quickly, and comfortable with some ambiguity. AEs are focused on acquiring new customers or selling additional use cases, products and services into existing accounts. This person is accountable for exceeding monthly and quarterly quotas, proactive deal management, forecast accuracy, and driving adoption and usage with customers and prospects in collaboration with internal teams and the broader Docusign partner ecosystem. This position is an individual contributor role reporting to the Regional Vice President, Enterprise Sales. Responsibility Drive success of the company's goals and objectives through achieving individual sales quotas Build and manage a sales pipeline through prospecting efforts into assigned accounts in the Federal Civilian territory Develop and deliver customized sales presentations and products demonstrations, by phone and via online demo Develop and negotiate enterprise level proposals and contracts Forecast sales activity and revenue achievements accurately through proper use of sales tools Collaborate effectively and engage various pre/post sales resources including Sales Development Representatives, Market Development Representatives, Solution Engineers, Account Managers, Partner Account Managers, as well as Legal, Security, Professional Services and Customer Support Job Designation Remote: Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time. Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law. What you bring Basic 12+ years of direct sales experience in an enterprise level Account Executive role or equivalent quota-carrying role BA/BS degree or equivalent work experience Preferred 12+ years SaaS sales experience selling enterprise level accounts Experience selling web-based products/services Experience managing and closing complex sales cycles Demonstrated ability to over-achieve quotas (top 10-20% of company) in past positions Proficient computer application skills, including Microsoft Word, PowerPoint and Excel Willingness to travel 30%+ as needed IT industry and multinational environment background Wage Transparency Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience. Based on applicable legislation, the below details pay ranges in the following locations: California: $146,000.00 - $221,675.00 base salary Illinois, Colorado, Massachusetts and Minnesota: $143,700.00 - $208,350.00 base salary Washington, Maryland, New Jersey and New York (including NYC metro area): $143,700.00 - $211,700.00 base salary Washington DC: $146,000.00 - $211,700.00 base salary Ohio: $134,700.00 - $195,300.00 base salary This role is also eligible for the following: Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance. Stock: This role is eligible to receive Restricted Stock Units (RSUs). Global benefits provide options for the following: Paid Time Off: earned time off, as well as paid company holidays based on region Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment Retirement Plans: select retirement and pension programs with potential for employer contributions Learning and Development: options for coaching, online courses and education reimbursements Compassionate Care Leave: paid time off following the loss of a loved one and other life changing events Work Authorization Notice: Please note that we do not provide visa sponsorship or immigration support for this position. Applicants must already be authorized to work in the United States on a full time, permanent basis without the need for current or future sponsorship. States Not Eligible for Employment This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming. Equal Opportunity Employer It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.
Our client, a highly respected and professional law firm, is seeking a meticulous and proactive Legal Cashier to join their established Finance team. This is a fantastic opportunity for an experienced accounts professional to play a pivotal role in a collaborative 5-person department, ensuring the firm remains compliant and financially sound. The Opportunity As a Legal Cashier, you will be the engine room of the firm s financial operations. You will work closely with the Accounts Manager and Finance Director, managing the full cycle of client and office accounting. This is a fast-paced environment where your attention to detail and knowledge of Solicitors Accounts Rules (SAR) will be your greatest assets. Key Responsibilities Daily Cashiering: Processing client receipts (bank transfers, cheques, and card payments) and executing urgent BACS/CHAPS payments. Compliance Management: Performing daily bank reconciliations and monitoring client balances to ensure strict adherence to SRA guidelines. Conveyancing Support: Reviewing completion statements and estate accounts to ensure payment validity. Billing & VAT: Assisting with month-end billing, credit notes, and the complex VAT treatment of disbursements. Ledger Maintenance: Managing the purchase ledger, scheduling supplier payments, and resolving financial queries from Partners and Fee Earners. What You Bring Legal Sector Experience: A minimum of 3 years of experience in a legal cashiering role. Compliance Knowledge: A solid grasp of Solicitors Accounts Rules (SAR) and VAT requirements. Technical Proficiency: Strong Excel skills. Experience with P4W (Partner for Windows) or Action Step is highly desirable. The "Right" Attitude: A proactive, "can-do" approach with the ability to meet tight deadlines (especially during month-end or busy completion Fridays). Communication: Ability to troubleshoot financial queries with staff at all levels of the business.
Apr 26, 2026
Full time
Our client, a highly respected and professional law firm, is seeking a meticulous and proactive Legal Cashier to join their established Finance team. This is a fantastic opportunity for an experienced accounts professional to play a pivotal role in a collaborative 5-person department, ensuring the firm remains compliant and financially sound. The Opportunity As a Legal Cashier, you will be the engine room of the firm s financial operations. You will work closely with the Accounts Manager and Finance Director, managing the full cycle of client and office accounting. This is a fast-paced environment where your attention to detail and knowledge of Solicitors Accounts Rules (SAR) will be your greatest assets. Key Responsibilities Daily Cashiering: Processing client receipts (bank transfers, cheques, and card payments) and executing urgent BACS/CHAPS payments. Compliance Management: Performing daily bank reconciliations and monitoring client balances to ensure strict adherence to SRA guidelines. Conveyancing Support: Reviewing completion statements and estate accounts to ensure payment validity. Billing & VAT: Assisting with month-end billing, credit notes, and the complex VAT treatment of disbursements. Ledger Maintenance: Managing the purchase ledger, scheduling supplier payments, and resolving financial queries from Partners and Fee Earners. What You Bring Legal Sector Experience: A minimum of 3 years of experience in a legal cashiering role. Compliance Knowledge: A solid grasp of Solicitors Accounts Rules (SAR) and VAT requirements. Technical Proficiency: Strong Excel skills. Experience with P4W (Partner for Windows) or Action Step is highly desirable. The "Right" Attitude: A proactive, "can-do" approach with the ability to meet tight deadlines (especially during month-end or busy completion Fridays). Communication: Ability to troubleshoot financial queries with staff at all levels of the business.
Board Intelligence is a technology and advisory firm that supercharges boards with the science of board effectiveness. We build better businesses and benefit society. Through a suite of AI-powered software tools, evaluation frameworks, and advisory services that distil twenty years of boardroom experience, we improve the efficiency of board processes and the effectiveness of boards. We work with over 80,000 leaders and 3,000 organisations across the world, with clients across the Fortune 500, FTSE 100, and OMX 30. In 2024 we received substantial backing from K1 Investment Management - the leading B2B Enterprise SaaS investors. We are at the beginning of significant growth, and we're looking for superb talent to join us on this journey. As we grow, we're fiercely protective of our culture and values. Many of us, including our founders, have families and other priorities, so we know the value of a supportive company. The team is diverse and friendly. We value fun: most days you'll find a social event or learning opportunity to get involved with, including company socials, away days, and philanthropic activities. Our Mission We unleash the potential of organisations through the science of board effectiveness, building better businesses and benefiting society. The Role The Customer Success teamis responsible forefficiently driving an exceptional experience for all our customers. We partner with our clients to ensure strong adoption and value realization across their organizations. We'relooking for a Customer Success Manager to join our thriving Customer team at Board Intelligence.You'llsit within the Digital CS team, in this role,you'llsplit your time between delivering engaging onboarding experiences for newcustomers, andmaintaining the portfolio of Scaled accounts alongside the Scaled team, through digital-first engagement strategies.In addition to delivering at scale,you'llalso partner closely with your teamand the Director of Digital CSto operationalize top quality digital journeyswith AI at the forefront, using tools such as Claude,Planhatand Pendo. This role is perfect for someone whohas a passion for AI first initiatives andexcels at delivering exceptional onboarding experiences while also building scalable customer success programs. As we continue to scale our SaaS business, this role will be instrumental in ensuring new customers get off to a strong start,maintainingexceptional retention across our Scaled segment, and proving that personalized, high-quality customer success can be delivered efficiently through smart, digital-first strategies. Main Responsibilities Onboarding (Initially50% of role): Deliver engaging onboarding experiences for new customers, across all our segments, guiding them throughinitialsetup, configuration,training,and early adoption milestones to ensure successful product launch Monitor onboarding health metrics and engagement data toidentifyat-risk customers early, providingtimelyinterventions to ensure successful implementation and early wins Working closely with the Director of Digital CS to design, iterate, andoptimise the various onboarding journeys for each of our segmentswith AI at the forefrontwithtools likePlanhatand Pendo.Identifyingopportunities to improve time-to-value, reduce friction, and increase self-service adoption through better content, automation, and in-app guidance Create andmaintainonboarding resources including email sequences, video tutorials, helpcentrecontent, and in-app guides that enable customers to successfully adopt the platform independently Scaled Portfolio Management& Digital Strategy(50% of role): Be a part of the team managing the portfolio of Scaled accounts through digital-first engagement strategies,leveragingAI,automation, data insights, and targeted campaigns tomaintaincustomer health and drive adoption Working closely with the Director of Digital CS to build and execute automatedand AI drivencustomer engagement programs including email campaigns, in-app messaging, and digital touchpoints that proactively address customer needs, drive feature adoption, and prevent churn using tools likePlanhatand Pendo. Create educational materials such as videos, guides, walk throughs, and webinars to support fully digital or 1-many customer enablement that drives adoption, awareness, and value delivery. Monitor portfolio health through data analysis,identifyingtrends, risks, and opportunities across the Scaled segment, and implementing targeted interventions where needed Act as the voice of the Scaled customer internally, sharing insights with Product, Marketing, and Go-To-Market teams to influence self-service improvements, content development, and digital experience enhancements Required Skills and Experience Customer Success Experience: Demonstrableexperience inOnboarding,CustomerSuccessor Account Management in a B2B SaaS environment, with proventrack recordmanaginga significant portfolio of accountsand achieving high retention rates (90%+ GRR). Provenexperience owning the renewal process and successfully negotiating contract renewals withsenior leaders. SaaS,AIand Technical Understanding: Strong understanding of SaaS business models andonboarding/customer success metrics includingTTV,GRR, PINCs, CSQLsandcustomer health scoring, Experience withmaximisingcustomersuccess platforms (such asPlanhat) and digital engagement tools (Pendo or similar), withabilityto quickly become a product expert. Experience utilising AI tools such as Claude & Copilot to drive more efficient processes with onboarding and daily Customer Success. Strategic and Analytical Thinking: Strong analytical skills with ability tointerpret usagedata, engagement metrics, and business outcomes to proactivelyidentifyrisks and opportunities Data-driven approach to decision making with experience developing customer success plans and tracking progress against success criteria Essential Soft Skills Exceptional relationship-building and communication skills, with ability to influence and build trust with senior executives Proactive and self-motivated with excellent time management to manage multiple accounts simultaneously Customer-centric approach with genuine passion for helping customers succeed and creating moments of surprise and delight Collaborative team player who can work cross-functionally with Sales, Product, Support, and Marketing team Nice to Have Experience inthe governance, legal tech, or board management space Background working with professional services firms, corporate legal departments, or corporate secretaries Experience in a high-growth SaaS company that has scaled rapidly or been through acquisition Here's some of what's on offer: Pension scheme Personal performance bonus 26 days holiday each calendar year Bupa health & dental cover Group life assurance EAP Cycle to work scheme We pride ourselves on our great working environment and package.
Apr 26, 2026
Full time
Board Intelligence is a technology and advisory firm that supercharges boards with the science of board effectiveness. We build better businesses and benefit society. Through a suite of AI-powered software tools, evaluation frameworks, and advisory services that distil twenty years of boardroom experience, we improve the efficiency of board processes and the effectiveness of boards. We work with over 80,000 leaders and 3,000 organisations across the world, with clients across the Fortune 500, FTSE 100, and OMX 30. In 2024 we received substantial backing from K1 Investment Management - the leading B2B Enterprise SaaS investors. We are at the beginning of significant growth, and we're looking for superb talent to join us on this journey. As we grow, we're fiercely protective of our culture and values. Many of us, including our founders, have families and other priorities, so we know the value of a supportive company. The team is diverse and friendly. We value fun: most days you'll find a social event or learning opportunity to get involved with, including company socials, away days, and philanthropic activities. Our Mission We unleash the potential of organisations through the science of board effectiveness, building better businesses and benefiting society. The Role The Customer Success teamis responsible forefficiently driving an exceptional experience for all our customers. We partner with our clients to ensure strong adoption and value realization across their organizations. We'relooking for a Customer Success Manager to join our thriving Customer team at Board Intelligence.You'llsit within the Digital CS team, in this role,you'llsplit your time between delivering engaging onboarding experiences for newcustomers, andmaintaining the portfolio of Scaled accounts alongside the Scaled team, through digital-first engagement strategies.In addition to delivering at scale,you'llalso partner closely with your teamand the Director of Digital CSto operationalize top quality digital journeyswith AI at the forefront, using tools such as Claude,Planhatand Pendo. This role is perfect for someone whohas a passion for AI first initiatives andexcels at delivering exceptional onboarding experiences while also building scalable customer success programs. As we continue to scale our SaaS business, this role will be instrumental in ensuring new customers get off to a strong start,maintainingexceptional retention across our Scaled segment, and proving that personalized, high-quality customer success can be delivered efficiently through smart, digital-first strategies. Main Responsibilities Onboarding (Initially50% of role): Deliver engaging onboarding experiences for new customers, across all our segments, guiding them throughinitialsetup, configuration,training,and early adoption milestones to ensure successful product launch Monitor onboarding health metrics and engagement data toidentifyat-risk customers early, providingtimelyinterventions to ensure successful implementation and early wins Working closely with the Director of Digital CS to design, iterate, andoptimise the various onboarding journeys for each of our segmentswith AI at the forefrontwithtools likePlanhatand Pendo.Identifyingopportunities to improve time-to-value, reduce friction, and increase self-service adoption through better content, automation, and in-app guidance Create andmaintainonboarding resources including email sequences, video tutorials, helpcentrecontent, and in-app guides that enable customers to successfully adopt the platform independently Scaled Portfolio Management& Digital Strategy(50% of role): Be a part of the team managing the portfolio of Scaled accounts through digital-first engagement strategies,leveragingAI,automation, data insights, and targeted campaigns tomaintaincustomer health and drive adoption Working closely with the Director of Digital CS to build and execute automatedand AI drivencustomer engagement programs including email campaigns, in-app messaging, and digital touchpoints that proactively address customer needs, drive feature adoption, and prevent churn using tools likePlanhatand Pendo. Create educational materials such as videos, guides, walk throughs, and webinars to support fully digital or 1-many customer enablement that drives adoption, awareness, and value delivery. Monitor portfolio health through data analysis,identifyingtrends, risks, and opportunities across the Scaled segment, and implementing targeted interventions where needed Act as the voice of the Scaled customer internally, sharing insights with Product, Marketing, and Go-To-Market teams to influence self-service improvements, content development, and digital experience enhancements Required Skills and Experience Customer Success Experience: Demonstrableexperience inOnboarding,CustomerSuccessor Account Management in a B2B SaaS environment, with proventrack recordmanaginga significant portfolio of accountsand achieving high retention rates (90%+ GRR). Provenexperience owning the renewal process and successfully negotiating contract renewals withsenior leaders. SaaS,AIand Technical Understanding: Strong understanding of SaaS business models andonboarding/customer success metrics includingTTV,GRR, PINCs, CSQLsandcustomer health scoring, Experience withmaximisingcustomersuccess platforms (such asPlanhat) and digital engagement tools (Pendo or similar), withabilityto quickly become a product expert. Experience utilising AI tools such as Claude & Copilot to drive more efficient processes with onboarding and daily Customer Success. Strategic and Analytical Thinking: Strong analytical skills with ability tointerpret usagedata, engagement metrics, and business outcomes to proactivelyidentifyrisks and opportunities Data-driven approach to decision making with experience developing customer success plans and tracking progress against success criteria Essential Soft Skills Exceptional relationship-building and communication skills, with ability to influence and build trust with senior executives Proactive and self-motivated with excellent time management to manage multiple accounts simultaneously Customer-centric approach with genuine passion for helping customers succeed and creating moments of surprise and delight Collaborative team player who can work cross-functionally with Sales, Product, Support, and Marketing team Nice to Have Experience inthe governance, legal tech, or board management space Background working with professional services firms, corporate legal departments, or corporate secretaries Experience in a high-growth SaaS company that has scaled rapidly or been through acquisition Here's some of what's on offer: Pension scheme Personal performance bonus 26 days holiday each calendar year Bupa health & dental cover Group life assurance EAP Cycle to work scheme We pride ourselves on our great working environment and package.
Barchester Healthcare are looking for an experienced and dedicated Administrator to join our team and play a pivotal role within the home's management team. Providing the General Manager with the support needed to ensure the efficient running of a high quality home, this varied position encompasses managing Customer Experience elements alongside, HR, Recruitment, Payroll, Finance and the supervision of junior members of the administration team. You'll need to be a self-sufficient and professional individual who is enthusiastic and promotes a positive image when communicating with others and talking about the home, creating a positive impression. Along with strong IT skills and excellent organisation, our Administrators will need to be comfortable in giving others direction. RESPONSIBILITIES Promote a warm and welcoming environment for residents, staff and visitors Manage enquiries and showrounds of the home for prospective families, including managing the customer database appropriately to support the commercial performance and conversion of enquiries for the home Drive the occupancy and reputation of the Care Home as part of a community engagement team Support resident and family feedback with a focus on customer care Assist with the recruitment of home staff, completing employment new starter checks and arranging inductions Payroll preparation for home based staff Provide advice and guidance to employees on queries using the HR tools and resources available Ensure that all personal files are stored securely Attend meetings and produce accurate notes and minutes where required Ensure all rotas are complete Manage safe contents, petty cash, and resident fund accounts Update ad-hoc training, supervisions, and appraisals on staff records Offer guidance on staff development opportunities including signposting to Apprenticeships and qualifications NEED TO HAVE Experience in a customer facing role Previous involvement in HR administration and recruitment High level of attention to detail and the ability to prioritise Proficient user of Microsoft- specifically Word, Excel and Outlook CIPD qualification would be beneficial REWARDS AND BENEFITS Rewarding Excellence bonus, meaning you will be financially rewarded by up to 500 for a Good or Outstanding CQC inspection Unlimited access to our generous refer a friend scheme, earning up to 500 per referral Access to a wide range of retail and leisure discounts at big brands and supermarkets Free access to medical specialists, who are available for a second opinion if you need it to make a decision with confidence Confidential and free access to counselling and legal services Tax code review service, where we will check that you are on the right code and paying the right level of tax Option to join our monthly staff lottery alongside thousands of colleagues across the UK As the only healthcare provider to be accredited as one of the best companies to work for in the UK, Barchester are dedicated to ensuring that our team are respected and their contribution valued. If you are looking to develop your administrative career with an employer that is supportive and offers progression opportunities, Barchester is an empowering and rewarding place to be.
Apr 26, 2026
Full time
Barchester Healthcare are looking for an experienced and dedicated Administrator to join our team and play a pivotal role within the home's management team. Providing the General Manager with the support needed to ensure the efficient running of a high quality home, this varied position encompasses managing Customer Experience elements alongside, HR, Recruitment, Payroll, Finance and the supervision of junior members of the administration team. You'll need to be a self-sufficient and professional individual who is enthusiastic and promotes a positive image when communicating with others and talking about the home, creating a positive impression. Along with strong IT skills and excellent organisation, our Administrators will need to be comfortable in giving others direction. RESPONSIBILITIES Promote a warm and welcoming environment for residents, staff and visitors Manage enquiries and showrounds of the home for prospective families, including managing the customer database appropriately to support the commercial performance and conversion of enquiries for the home Drive the occupancy and reputation of the Care Home as part of a community engagement team Support resident and family feedback with a focus on customer care Assist with the recruitment of home staff, completing employment new starter checks and arranging inductions Payroll preparation for home based staff Provide advice and guidance to employees on queries using the HR tools and resources available Ensure that all personal files are stored securely Attend meetings and produce accurate notes and minutes where required Ensure all rotas are complete Manage safe contents, petty cash, and resident fund accounts Update ad-hoc training, supervisions, and appraisals on staff records Offer guidance on staff development opportunities including signposting to Apprenticeships and qualifications NEED TO HAVE Experience in a customer facing role Previous involvement in HR administration and recruitment High level of attention to detail and the ability to prioritise Proficient user of Microsoft- specifically Word, Excel and Outlook CIPD qualification would be beneficial REWARDS AND BENEFITS Rewarding Excellence bonus, meaning you will be financially rewarded by up to 500 for a Good or Outstanding CQC inspection Unlimited access to our generous refer a friend scheme, earning up to 500 per referral Access to a wide range of retail and leisure discounts at big brands and supermarkets Free access to medical specialists, who are available for a second opinion if you need it to make a decision with confidence Confidential and free access to counselling and legal services Tax code review service, where we will check that you are on the right code and paying the right level of tax Option to join our monthly staff lottery alongside thousands of colleagues across the UK As the only healthcare provider to be accredited as one of the best companies to work for in the UK, Barchester are dedicated to ensuring that our team are respected and their contribution valued. If you are looking to develop your administrative career with an employer that is supportive and offers progression opportunities, Barchester is an empowering and rewarding place to be.
Position Summary In this role, you will have the opportunity to do the most impactful work of your career, elevating your craft while contributing to a team that values lifelong learning. As a Product Manager II, you will be tasked with deeply understanding market demands in terms of customer outcomes, proactively seeking out and analyzing available data such as pipeline metrics and user behavior. You will gather insights from a wide range of sources-including customer feedback, industry analysts, and input from various departments-to inform product decisions and strategy. You will operate with a high degree of independence within an Agile development environment, applying structured product thinking and frameworks such as Jobs to be Done to ensure the right problems are solved. You are expected to demonstrate strong project management discipline, driving features from discovery through delivery with minimal oversight. How You'll Contribute Specific Features: Propose new features/modules based on data analysis; identify and mitigate risks to the product roadmap; develop and present the product roadmap; create ROI models and business justifications. Markets & Validations: Utilize industry journals, publications, competitive datasets to identify industry trends; benchmark Panopto's offerings against competing SaaS solutions. Communication & Collaboration: Collaborate with internal stakeholders and customers to de escalate issues and facilitate remediation; work consultatively with sales and engineering to uncover root needs. Customer Focus: For features that do not meet expectations, define deprecation paths; conduct post mortems; measure and analyze existing features to find opportunities for innovation. Project Management: Own end to end delivery lifecycle of product initiatives within Agile sprints; coordinate cross team dependencies, manage stakeholder expectations, maintain backlog grooming and sprint planning. The Foundation for Success 8-10 years of product management experience at a software or SaaS company with a proven track record of proposing new features/modules, developing product roadmaps, and creating ROI models. Expertise in Agile/Scrum methodologies, serving as product owner, leading sprint planning, backlog refinement, and retrospectives. Strong project management skills to own delivery end to end, coordinate cross team dependencies, and manage competing priorities in a fast paced environment. Deep domain experience in at least one of higher education/EdTech, corporate learning & development, media/video infrastructure, or platform integrations. Strong analytical skills to interpret and analyze data from pipeline metrics, user behavior, customer feedback, and industry trends. Excellent communication and collaboration skills to work effectively with internal stakeholders and customers. Ability to identify and mitigate risks to product roadmaps proactively. Experience conducting post mortems and analyzing features for innovation and improvement. Experience using industry journals, competitive datasets to inform product decisions. Proactive problem solving skills and ability to gracefully handle feature deprecation. Track record of delivering technology products that delight customers in a high growth environment. What Sets You Apart Experience with product discovery and prioritization frameworks such as JTBD, RICE, Kano, or Opportunity Solution Trees. Consultative stakeholder management, uncovering root needs and building consensus across engineering, sales, and customer success. Experience with video or media technology platforms, content management systems, or learning management systems in a SaaS environment. Understanding of enterprise SaaS business models, including subscription metrics (ARR, churn, NRR) and renewal dynamics. Familiarity with integration ecosystems such as LMS platforms (Canvas, Blackboard, Moodle), LTI standards, SCORM, xAPI, and SSO/SAML. What Success Looks Like Within 6 Months: Integrated into the Agile team, completed a comprehensive audit of your product area, and taken ownership of the current roadmap, establishing clear ROI justifications. Within 1 Year: Launched at least one major feature or module from discovery to delivery that shows measurable impact on user engagement or customer retention. Your Legacy: Established a data driven culture within your product vertical, where every feature is rooted in JTBD and directly contributes to Panopto's standing as a global leader. Total Rewards The salary range for this position is $110,000 - $120,000 USD per year. The position is also eligible for a bonus as part of the compensation package. Base pay may vary based on knowledge, skills, experience, and other factors such as location. The Total Rewards package includes competitive base pay and an opportunity to enroll in a variety of benefit programs (health insurance, flexible spending accounts, retirement savings plans, life and disability insurance, paid and unpaid time off). Learn more about what working at Panopto can mean for you. Remote, US Candidate looking for flexible or remote friendly positions are encouraged to apply. Employees in this position are eligible to work remotely. Remote, International Candidate looking for flexible or remote friendly positions are encouraged to apply. Employees are eligible to work remotely; may make regular trips to local international office when applicable. Panopto is an Equal Opportunity Employer. We value and encourage diversity and solicit applications from all qualified individuals who will receive consideration for employment without regard to race, color, religion, sex, marital status, sexual orientation, gender identity or expression, national origin, age, disability or protected veteran status, or any other legally protected criteria, in accordance with applicable law. Panopto is committed to providing reasonable accommodation to applicants with disabilities.
Apr 25, 2026
Full time
Position Summary In this role, you will have the opportunity to do the most impactful work of your career, elevating your craft while contributing to a team that values lifelong learning. As a Product Manager II, you will be tasked with deeply understanding market demands in terms of customer outcomes, proactively seeking out and analyzing available data such as pipeline metrics and user behavior. You will gather insights from a wide range of sources-including customer feedback, industry analysts, and input from various departments-to inform product decisions and strategy. You will operate with a high degree of independence within an Agile development environment, applying structured product thinking and frameworks such as Jobs to be Done to ensure the right problems are solved. You are expected to demonstrate strong project management discipline, driving features from discovery through delivery with minimal oversight. How You'll Contribute Specific Features: Propose new features/modules based on data analysis; identify and mitigate risks to the product roadmap; develop and present the product roadmap; create ROI models and business justifications. Markets & Validations: Utilize industry journals, publications, competitive datasets to identify industry trends; benchmark Panopto's offerings against competing SaaS solutions. Communication & Collaboration: Collaborate with internal stakeholders and customers to de escalate issues and facilitate remediation; work consultatively with sales and engineering to uncover root needs. Customer Focus: For features that do not meet expectations, define deprecation paths; conduct post mortems; measure and analyze existing features to find opportunities for innovation. Project Management: Own end to end delivery lifecycle of product initiatives within Agile sprints; coordinate cross team dependencies, manage stakeholder expectations, maintain backlog grooming and sprint planning. The Foundation for Success 8-10 years of product management experience at a software or SaaS company with a proven track record of proposing new features/modules, developing product roadmaps, and creating ROI models. Expertise in Agile/Scrum methodologies, serving as product owner, leading sprint planning, backlog refinement, and retrospectives. Strong project management skills to own delivery end to end, coordinate cross team dependencies, and manage competing priorities in a fast paced environment. Deep domain experience in at least one of higher education/EdTech, corporate learning & development, media/video infrastructure, or platform integrations. Strong analytical skills to interpret and analyze data from pipeline metrics, user behavior, customer feedback, and industry trends. Excellent communication and collaboration skills to work effectively with internal stakeholders and customers. Ability to identify and mitigate risks to product roadmaps proactively. Experience conducting post mortems and analyzing features for innovation and improvement. Experience using industry journals, competitive datasets to inform product decisions. Proactive problem solving skills and ability to gracefully handle feature deprecation. Track record of delivering technology products that delight customers in a high growth environment. What Sets You Apart Experience with product discovery and prioritization frameworks such as JTBD, RICE, Kano, or Opportunity Solution Trees. Consultative stakeholder management, uncovering root needs and building consensus across engineering, sales, and customer success. Experience with video or media technology platforms, content management systems, or learning management systems in a SaaS environment. Understanding of enterprise SaaS business models, including subscription metrics (ARR, churn, NRR) and renewal dynamics. Familiarity with integration ecosystems such as LMS platforms (Canvas, Blackboard, Moodle), LTI standards, SCORM, xAPI, and SSO/SAML. What Success Looks Like Within 6 Months: Integrated into the Agile team, completed a comprehensive audit of your product area, and taken ownership of the current roadmap, establishing clear ROI justifications. Within 1 Year: Launched at least one major feature or module from discovery to delivery that shows measurable impact on user engagement or customer retention. Your Legacy: Established a data driven culture within your product vertical, where every feature is rooted in JTBD and directly contributes to Panopto's standing as a global leader. Total Rewards The salary range for this position is $110,000 - $120,000 USD per year. The position is also eligible for a bonus as part of the compensation package. Base pay may vary based on knowledge, skills, experience, and other factors such as location. The Total Rewards package includes competitive base pay and an opportunity to enroll in a variety of benefit programs (health insurance, flexible spending accounts, retirement savings plans, life and disability insurance, paid and unpaid time off). Learn more about what working at Panopto can mean for you. Remote, US Candidate looking for flexible or remote friendly positions are encouraged to apply. Employees in this position are eligible to work remotely. Remote, International Candidate looking for flexible or remote friendly positions are encouraged to apply. Employees are eligible to work remotely; may make regular trips to local international office when applicable. Panopto is an Equal Opportunity Employer. We value and encourage diversity and solicit applications from all qualified individuals who will receive consideration for employment without regard to race, color, religion, sex, marital status, sexual orientation, gender identity or expression, national origin, age, disability or protected veteran status, or any other legally protected criteria, in accordance with applicable law. Panopto is committed to providing reasonable accommodation to applicants with disabilities.
Vertice was launched in 2022 to transform how companies manage their technology spend. Our agentic workflows, AI insights and expert buyers empower companies to buy smarter and scale faster, with Finance and Procurement leaders in over 30 countries worldwide trusting Vertice to manage their software purchases. In the software category alone, we have managed over $10bn in spend and have a track record of delivering 20% savings and halving procurement cycles. Headquartered in London with offices across the world including New York, Brno, Sydney and Johannesburg, we're shaping the future of procurement on a global scale. And we're just getting started. Founded by serial entrepreneurs Roy Tuvey and Eldar Tuvey, who have a track record of building two category-defining technology companies to exit, Vertice has seen a remarkable 13X revenue growth in two years. This trajectory earned us the spot on the Sunday Times' 2026 Tech 100 list, following our recognition as 2025's fastest-growing startup in the UK by the FT's Sifted, and as fourth in Europe. Following our Series C, we have secured $100M+ in funding from leading investors including Bessemer Venture Partners, 83North and Lakestar, and are expanding our reach across our team. Do you want to make an outsized impact, work with exceptional people, and be part of a highly motivated team? Come and join our mission to build the Intelligent Procurement Platform. The Role As a Vertice Account Manager, you'll play a critical role in driving customer retention and commercial growth across a portfolio of forward-thinking and innovative customers in the UK and Spain. This is a high-impact, customer-facing role. You will own commercial relationships and uncover revenue expansion opportunities with C-suite stakeholders - all while bringing energy, curiosity, and commercial acumen to every interaction. You'll be the primary commercial point of contact post-sale, responsible for ensuring customers continue to realise value from and grow with Vertice. Your success will directly influence recurring revenue, net retention, and the strength of our long-term partnerships. Key Responsibilities Own the renewal cycle end-to-end, driving timely, successful renewals aligned with customer objectives and Vertice's commercial goals Act as a trusted commercial advisor to senior stakeholders, building strong, value-led relationships that drive retention and growth Manage a diverse portfolio of accounts across the UK and Spain, requiring high levels of organisational agility, commercial judgment, and linguistic flexibility Develop a deep understanding of each customer's business, objectives, and challenges to proactively position Vertice's value in renewal and expansion conversations Lead strategic account reviews and ROI-driven discussions, clearly articulating the financial and operational impact Vertice delivers Identify and execute upsell and expansion opportunities, collaborating closely with Procurement, Product and Solutions teams to craft compelling proposals Forecast and report on renewal pipelines, risks, and retention metrics, ensuring visibility, accuracy, and accountability Champion the voice of the customer, while maintaining a strong focus on commercial outcomes and account growth Bring energy, urgency, and ownership to your book of business: this is a role for someone who thrives on momentum and impact What We're Looking For Experience in a customer-facing, revenue-responsible role (Account Manager, Customer Success Manager, or similar) Proven success owning and closing renewals, with a strong track record of meeting or exceeding retention targets Confidence negotiating and influencing C-suite stakeholders across multiple functions and geographies Strong commercial acumen, with the ability to balance customer advocacy and business outcomes Excellent communication skills in Spanish and English: you can explain a complex ROI calculation to a CFO in both languages (native proficiency is preferred) High energy, enthusiasm, and resilience: you bring positivity and drive to fast-paced, growth environments Resourceful, scrappy, and creative - if a playbook doesn't exist yet, you're excited to help build it Final things to note Vertice is an equal opportunities employer, although you must be legally able to work in the specified region of the job. Any personal data you provide will be processed in accordance with Vertice's privacy policy and applicable data protection law. We use AI-assisted tools to help us review and assess applications more efficiently. These tools support our Talent team but do not make hiring decisions autonomously. You have the right to contest any AI-assisted decision, and exercise your data subject rights by contacting us; please follow the instructions in our privacy policy. We like to deal directly with our candidates so no agencies please! If you aren't sure this job applies to you, feel free to send your CV to , and we'll be happy to take a look and see if you could be a good fit anywhere else in our business!
Apr 25, 2026
Full time
Vertice was launched in 2022 to transform how companies manage their technology spend. Our agentic workflows, AI insights and expert buyers empower companies to buy smarter and scale faster, with Finance and Procurement leaders in over 30 countries worldwide trusting Vertice to manage their software purchases. In the software category alone, we have managed over $10bn in spend and have a track record of delivering 20% savings and halving procurement cycles. Headquartered in London with offices across the world including New York, Brno, Sydney and Johannesburg, we're shaping the future of procurement on a global scale. And we're just getting started. Founded by serial entrepreneurs Roy Tuvey and Eldar Tuvey, who have a track record of building two category-defining technology companies to exit, Vertice has seen a remarkable 13X revenue growth in two years. This trajectory earned us the spot on the Sunday Times' 2026 Tech 100 list, following our recognition as 2025's fastest-growing startup in the UK by the FT's Sifted, and as fourth in Europe. Following our Series C, we have secured $100M+ in funding from leading investors including Bessemer Venture Partners, 83North and Lakestar, and are expanding our reach across our team. Do you want to make an outsized impact, work with exceptional people, and be part of a highly motivated team? Come and join our mission to build the Intelligent Procurement Platform. The Role As a Vertice Account Manager, you'll play a critical role in driving customer retention and commercial growth across a portfolio of forward-thinking and innovative customers in the UK and Spain. This is a high-impact, customer-facing role. You will own commercial relationships and uncover revenue expansion opportunities with C-suite stakeholders - all while bringing energy, curiosity, and commercial acumen to every interaction. You'll be the primary commercial point of contact post-sale, responsible for ensuring customers continue to realise value from and grow with Vertice. Your success will directly influence recurring revenue, net retention, and the strength of our long-term partnerships. Key Responsibilities Own the renewal cycle end-to-end, driving timely, successful renewals aligned with customer objectives and Vertice's commercial goals Act as a trusted commercial advisor to senior stakeholders, building strong, value-led relationships that drive retention and growth Manage a diverse portfolio of accounts across the UK and Spain, requiring high levels of organisational agility, commercial judgment, and linguistic flexibility Develop a deep understanding of each customer's business, objectives, and challenges to proactively position Vertice's value in renewal and expansion conversations Lead strategic account reviews and ROI-driven discussions, clearly articulating the financial and operational impact Vertice delivers Identify and execute upsell and expansion opportunities, collaborating closely with Procurement, Product and Solutions teams to craft compelling proposals Forecast and report on renewal pipelines, risks, and retention metrics, ensuring visibility, accuracy, and accountability Champion the voice of the customer, while maintaining a strong focus on commercial outcomes and account growth Bring energy, urgency, and ownership to your book of business: this is a role for someone who thrives on momentum and impact What We're Looking For Experience in a customer-facing, revenue-responsible role (Account Manager, Customer Success Manager, or similar) Proven success owning and closing renewals, with a strong track record of meeting or exceeding retention targets Confidence negotiating and influencing C-suite stakeholders across multiple functions and geographies Strong commercial acumen, with the ability to balance customer advocacy and business outcomes Excellent communication skills in Spanish and English: you can explain a complex ROI calculation to a CFO in both languages (native proficiency is preferred) High energy, enthusiasm, and resilience: you bring positivity and drive to fast-paced, growth environments Resourceful, scrappy, and creative - if a playbook doesn't exist yet, you're excited to help build it Final things to note Vertice is an equal opportunities employer, although you must be legally able to work in the specified region of the job. Any personal data you provide will be processed in accordance with Vertice's privacy policy and applicable data protection law. We use AI-assisted tools to help us review and assess applications more efficiently. These tools support our Talent team but do not make hiring decisions autonomously. You have the right to contest any AI-assisted decision, and exercise your data subject rights by contacting us; please follow the instructions in our privacy policy. We like to deal directly with our candidates so no agencies please! If you aren't sure this job applies to you, feel free to send your CV to , and we'll be happy to take a look and see if you could be a good fit anywhere else in our business!
The Portfolio Group are proudly partnered with a global consultancy, and we are looking for a Sales Support Health and Safety Advisor to support their business goals. My client is a leading HR and H&S Saas software business, the only software powered by HR, health & safety, and legal experts. Offering businesses everything they need to simply manage employee details and access to online tools and support. They are on a mission to transform people management for businesses. Since 2015, they have been making life easier for employers with their range of innovative software, providing HR, H&S, and business support to over 95,000 businesses globally. Job Overview To provide health and safety advice and support to Business Development Managers (BDM) and new and prospective clients of Bright throughout different sectors, with the aim of showcasing our services so that prospects will sign up. The role requires you to work in a team providing legally compliant/commercial advice to BDMs before, during and following appointments in order to aid converting the deal. Advice is also to be provided to prospective clients and new clients by telephone and email in all aspects of H&S in order to support the business needs of the individual clients whilst highlighting any options that are non-compliant and this risk this presents. Key Responsibilities To ensure that personal knowledge of H&S and best practice is continually updated. To achieve the standards set within the performance framework to support all BDMs generate deals by answering incoming enquiries showcasing the service with a commercial edge, without resolving the matter fully. To proactively review BDM diaries, complete TLA's and provide guidance and support in a succinct and commercially driven manner. To build relationships with BDMs in order to increase trust and use of the service. To critique prospective clients' documents to provide a report for BDMs to use as a sales tool. To actively own cases to resolution or where appropriate manage the transition and handover to an advisor, building rapport and relationships with clients on each interaction. To log all advice accurately onto the bespoke internal system, taking ownership and responsibility for ongoing cases. To provide clients with supporting information/documentation to assist them in the advice provided where applicable. To refer to Company internal training and legal updates to ensure that advice provided is compliant with our services. To record contacts with BDMs to aid reporting to Management. To follow internal protocols for managing and escalating cases where applicable. To convert new client accounts into the CANs ensuring the necessary updates on the Salesforce system are added. To attend the company sales and advice conference and any training when required. To offer the clients options regarding the take up of other products we provide and make such recommendations accordingly. To present internal training/buzz sessions and external webinars. To help to develop the New Business Support Team. To carry out other tasks that are deemed necessary by the Management Team. What you bring to the team Enhanced holidays - 25 days increasing to 27 after 2 years' service and 28 after 5 years' service (22 Days for Field Sales) Private health care cover after 5 years' service New business referral scheme Access to Health Shield Access to the EAP service Refer a friend scheme Paid birthday leave Pension scheme contribution increasing to 5% after 5 years' service and again to 7% after 7 years' service Group life insurance Eye care contribution Free fruit (office-based staff) Travel Season Ticket loan scheme Milestone recognition Discounted products - Manchester City centre parking (AO Arena) / First Bus Travel Club Membership / Microsoft Home User programme / Anglian Home Improvements Pace health Club (situated in the park Inn) discounted gym membership and spa treatments Park Inn 20% off food and drink New Century food and drink discount Revolution De Cuba food and drink discount Cycle 2 Work scheme after probationary period On site Gym Bright Exchange perks 51501SK INDMANJ The Portfolio Group are acting on behalf of our client in recruiting for this position.
Apr 25, 2026
Full time
The Portfolio Group are proudly partnered with a global consultancy, and we are looking for a Sales Support Health and Safety Advisor to support their business goals. My client is a leading HR and H&S Saas software business, the only software powered by HR, health & safety, and legal experts. Offering businesses everything they need to simply manage employee details and access to online tools and support. They are on a mission to transform people management for businesses. Since 2015, they have been making life easier for employers with their range of innovative software, providing HR, H&S, and business support to over 95,000 businesses globally. Job Overview To provide health and safety advice and support to Business Development Managers (BDM) and new and prospective clients of Bright throughout different sectors, with the aim of showcasing our services so that prospects will sign up. The role requires you to work in a team providing legally compliant/commercial advice to BDMs before, during and following appointments in order to aid converting the deal. Advice is also to be provided to prospective clients and new clients by telephone and email in all aspects of H&S in order to support the business needs of the individual clients whilst highlighting any options that are non-compliant and this risk this presents. Key Responsibilities To ensure that personal knowledge of H&S and best practice is continually updated. To achieve the standards set within the performance framework to support all BDMs generate deals by answering incoming enquiries showcasing the service with a commercial edge, without resolving the matter fully. To proactively review BDM diaries, complete TLA's and provide guidance and support in a succinct and commercially driven manner. To build relationships with BDMs in order to increase trust and use of the service. To critique prospective clients' documents to provide a report for BDMs to use as a sales tool. To actively own cases to resolution or where appropriate manage the transition and handover to an advisor, building rapport and relationships with clients on each interaction. To log all advice accurately onto the bespoke internal system, taking ownership and responsibility for ongoing cases. To provide clients with supporting information/documentation to assist them in the advice provided where applicable. To refer to Company internal training and legal updates to ensure that advice provided is compliant with our services. To record contacts with BDMs to aid reporting to Management. To follow internal protocols for managing and escalating cases where applicable. To convert new client accounts into the CANs ensuring the necessary updates on the Salesforce system are added. To attend the company sales and advice conference and any training when required. To offer the clients options regarding the take up of other products we provide and make such recommendations accordingly. To present internal training/buzz sessions and external webinars. To help to develop the New Business Support Team. To carry out other tasks that are deemed necessary by the Management Team. What you bring to the team Enhanced holidays - 25 days increasing to 27 after 2 years' service and 28 after 5 years' service (22 Days for Field Sales) Private health care cover after 5 years' service New business referral scheme Access to Health Shield Access to the EAP service Refer a friend scheme Paid birthday leave Pension scheme contribution increasing to 5% after 5 years' service and again to 7% after 7 years' service Group life insurance Eye care contribution Free fruit (office-based staff) Travel Season Ticket loan scheme Milestone recognition Discounted products - Manchester City centre parking (AO Arena) / First Bus Travel Club Membership / Microsoft Home User programme / Anglian Home Improvements Pace health Club (situated in the park Inn) discounted gym membership and spa treatments Park Inn 20% off food and drink New Century food and drink discount Revolution De Cuba food and drink discount Cycle 2 Work scheme after probationary period On site Gym Bright Exchange perks 51501SK INDMANJ The Portfolio Group are acting on behalf of our client in recruiting for this position.
We are urgently looking for an Business Support Officer to work in our clients Legal department. 1. To support the Legal Services manager in the delivery of Legal Services through a wide range of administrative tasks including day to day maintenance of systems and processes. 2. To work to maintain standards and processes to best practice, keeping system up to date including the Legal Case Management system (templates, precedents, address book, reports), the Electronic Library (users), the Legal Intranet page (content), share point area (documents/information) and other online accounts. Maintain forms, documents and information to support the operational development and maintenance of systems and practices. 3. Contribute to the recruitment process, induction and training of new staff and keep systems updated for starter and leavers 4. Collating information and processing finance forms and systems to support efficient transactional management. 5. Manage the Legal Inbox and instructions process, including allocation of work across the service 6. Maintain departmental documents and spreadsheets, monitoring external legal spend 7. Process and record the team's holidays and process HR forms and support requests as required by the Legal Services Manager. 8. Support and process signing and sealing requests to ensure delivery within specified timeframes. 9. Schedule rooms, meetings, agenda's and prepare minutes where required. 10. Ensuring discretion and confidentiality where appropriate, excellent engagement with directorate and colleagues across the authority. This list is not exhaustive; you may be required to carry out other duties as directed by your line manager that are commensurate with the level of your post. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Apr 25, 2026
Seasonal
We are urgently looking for an Business Support Officer to work in our clients Legal department. 1. To support the Legal Services manager in the delivery of Legal Services through a wide range of administrative tasks including day to day maintenance of systems and processes. 2. To work to maintain standards and processes to best practice, keeping system up to date including the Legal Case Management system (templates, precedents, address book, reports), the Electronic Library (users), the Legal Intranet page (content), share point area (documents/information) and other online accounts. Maintain forms, documents and information to support the operational development and maintenance of systems and practices. 3. Contribute to the recruitment process, induction and training of new staff and keep systems updated for starter and leavers 4. Collating information and processing finance forms and systems to support efficient transactional management. 5. Manage the Legal Inbox and instructions process, including allocation of work across the service 6. Maintain departmental documents and spreadsheets, monitoring external legal spend 7. Process and record the team's holidays and process HR forms and support requests as required by the Legal Services Manager. 8. Support and process signing and sealing requests to ensure delivery within specified timeframes. 9. Schedule rooms, meetings, agenda's and prepare minutes where required. 10. Ensuring discretion and confidentiality where appropriate, excellent engagement with directorate and colleagues across the authority. This list is not exhaustive; you may be required to carry out other duties as directed by your line manager that are commensurate with the level of your post. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Account Administrator (Italian Speaking) Are you looking for a role that offers an exciting environment that celebrates a collaborative and inclusive culture? Then this could be the role for you! Manpower have a fantastic new opportunity for the right candidate to become an Account Administrator, working with our client, a FTSE 100 Credit Card Company. The Role In this role you'll be responsible for providing new and existing corporate clients of the business, with their first experience of our Client's industry leading onboarding process. You will consult with Corporate Card clients acting as the primary contact for the department. You will be leading the onboarding of international clients with the support of Business Development Managers. You'll be responsible for advising clients on the legal and regulatory requirements and carrying the contract through to completion, ensuring all documentation is provided and compliant to launch the business' commercial relationship. The role of the Account Administrator is an exciting opportunity for a self-motivated, results driven individual who enjoys being part of a team, managing partners and building relationships. This role is critical to the success of the Italy Sales and Account Management Teams . You are responsible for ensuring a smooth and seamless end to end implementation, thus driving billings and growth for the business by creating ease for clients to use and manage their card programmes. The successful candidate will be responsible for the implementation of new and expanding corporate clients, driving a deep and valued relationship before passing the account to the account management teams. Responsibilities Onboarding of client to complete application forms and collect all legal documents required to launch the implementation; The smooth setup of all aspects of the account, including detecting missing information, the card member application process Input of new and expanding corporate client data to the risk tools and the resulting set up of the client's programme Taking ownership of projects that drive the development and enhancement of existing tools and process Providing premium and dedicated advisory services to our new commercial clients throughout the implementation and enrolment process Providing early engagement calls and e-mails to drive card activation, identifying and tackling any zero or below potential billers to drive charge volume Monitoring the billing and payment process by liaising directly with new customers at key times to ensure accounts are billing and settled correctly Working with the Sales, Account Sales, and Implementation Manager to achieve a successful implementation and handover to the relevant team Requirements Ability to multitask, prioritise and work well under pressure Proven track record in building and retaining relationships with internal and external customers Excellent telephone, verbal and written communication skills Demonstrate self-motivation, results driven Proven problem solving and analytical skills Strong change management skills; able to adapt in an ever changing environment Knowledge of Excel essential Fluency in Italian is essential (secondary in Spanish would be ideal) If you feel that you fit the above criteria and would like to work in a vibrant, forward thinking environment, then apply here today!
Apr 25, 2026
Seasonal
Account Administrator (Italian Speaking) Are you looking for a role that offers an exciting environment that celebrates a collaborative and inclusive culture? Then this could be the role for you! Manpower have a fantastic new opportunity for the right candidate to become an Account Administrator, working with our client, a FTSE 100 Credit Card Company. The Role In this role you'll be responsible for providing new and existing corporate clients of the business, with their first experience of our Client's industry leading onboarding process. You will consult with Corporate Card clients acting as the primary contact for the department. You will be leading the onboarding of international clients with the support of Business Development Managers. You'll be responsible for advising clients on the legal and regulatory requirements and carrying the contract through to completion, ensuring all documentation is provided and compliant to launch the business' commercial relationship. The role of the Account Administrator is an exciting opportunity for a self-motivated, results driven individual who enjoys being part of a team, managing partners and building relationships. This role is critical to the success of the Italy Sales and Account Management Teams . You are responsible for ensuring a smooth and seamless end to end implementation, thus driving billings and growth for the business by creating ease for clients to use and manage their card programmes. The successful candidate will be responsible for the implementation of new and expanding corporate clients, driving a deep and valued relationship before passing the account to the account management teams. Responsibilities Onboarding of client to complete application forms and collect all legal documents required to launch the implementation; The smooth setup of all aspects of the account, including detecting missing information, the card member application process Input of new and expanding corporate client data to the risk tools and the resulting set up of the client's programme Taking ownership of projects that drive the development and enhancement of existing tools and process Providing premium and dedicated advisory services to our new commercial clients throughout the implementation and enrolment process Providing early engagement calls and e-mails to drive card activation, identifying and tackling any zero or below potential billers to drive charge volume Monitoring the billing and payment process by liaising directly with new customers at key times to ensure accounts are billing and settled correctly Working with the Sales, Account Sales, and Implementation Manager to achieve a successful implementation and handover to the relevant team Requirements Ability to multitask, prioritise and work well under pressure Proven track record in building and retaining relationships with internal and external customers Excellent telephone, verbal and written communication skills Demonstrate self-motivation, results driven Proven problem solving and analytical skills Strong change management skills; able to adapt in an ever changing environment Knowledge of Excel essential Fluency in Italian is essential (secondary in Spanish would be ideal) If you feel that you fit the above criteria and would like to work in a vibrant, forward thinking environment, then apply here today!
Income Manager We are seeking an experienced Income Manager to lead high-performing teams and deliver strong income collection across a large housing portfolio. Position: Income Manager Salary: £57,904 to £63,032 per annum (London weighted), dependent on experience Location: Stratford, London with hybrid working (20% to 40% office based) Hours: Full time Contract: Fixed Term Contract, 11 months Closing Date: 28 April 2026 Interview Dates: 5 and 6 May 2026 About the Role This is a senior leadership opportunity within a large and complex income function, responsible for delivering strong performance across a substantial arrears portfolio. Key responsibilities include: Leading and developing teams managing between 9,000 and 20,000 accounts Driving income maximisation and reducing arrears across portfolios ranging from £5.5m to £8.5m Embedding a high-performance culture through coaching and development of Customer Account Managers Taking ownership of complex arrears cases and working with legal partners, local authorities and external agencies Using data and insight to identify risk, improve outcomes and influence senior stakeholders Working collaboratively across teams to improve service delivery and customer outcomes Supporting continuous improvement, policy development and operational strategy About You You will bring strong leadership experience within income management, housing or a related environment, with a track record of delivering results. You will demonstrate: Proven experience managing teams in a fast-paced, target-driven environment Strong leadership and people development skills with the ability to motivate teams to achieve KPIs Excellent communication skills and the ability to influence a wide range of stakeholders In-depth knowledge of housing law, landlord and tenant legislation and welfare reform Strong organisational and problem-solving abilities with a proactive approach Experience working with internal and external partners to resolve complex cases Ability to analyse performance data and support strategic decision-making About the Organisation This organisation is one of the UK's leading housing associations, providing homes for hundreds of thousands of people across London, the South East and the North West. With a strong social purpose, they are committed to delivering high quality housing and improving lives. They place people at the heart of everything they do and are committed to building an inclusive and supportive workplace where diversity is valued. Sustainability and long-term impact are also central to their approach. Other roles you may have experience of could include: Regional Income Manager, Head of Income, Rent Services Manager, Arrears Manager, Housing Income Lead, Tenancy Sustainment Manager, Revenue Manager Please note this role is advertised by the recruitment agency acting for the client Not For Profit People.
Apr 25, 2026
Full time
Income Manager We are seeking an experienced Income Manager to lead high-performing teams and deliver strong income collection across a large housing portfolio. Position: Income Manager Salary: £57,904 to £63,032 per annum (London weighted), dependent on experience Location: Stratford, London with hybrid working (20% to 40% office based) Hours: Full time Contract: Fixed Term Contract, 11 months Closing Date: 28 April 2026 Interview Dates: 5 and 6 May 2026 About the Role This is a senior leadership opportunity within a large and complex income function, responsible for delivering strong performance across a substantial arrears portfolio. Key responsibilities include: Leading and developing teams managing between 9,000 and 20,000 accounts Driving income maximisation and reducing arrears across portfolios ranging from £5.5m to £8.5m Embedding a high-performance culture through coaching and development of Customer Account Managers Taking ownership of complex arrears cases and working with legal partners, local authorities and external agencies Using data and insight to identify risk, improve outcomes and influence senior stakeholders Working collaboratively across teams to improve service delivery and customer outcomes Supporting continuous improvement, policy development and operational strategy About You You will bring strong leadership experience within income management, housing or a related environment, with a track record of delivering results. You will demonstrate: Proven experience managing teams in a fast-paced, target-driven environment Strong leadership and people development skills with the ability to motivate teams to achieve KPIs Excellent communication skills and the ability to influence a wide range of stakeholders In-depth knowledge of housing law, landlord and tenant legislation and welfare reform Strong organisational and problem-solving abilities with a proactive approach Experience working with internal and external partners to resolve complex cases Ability to analyse performance data and support strategic decision-making About the Organisation This organisation is one of the UK's leading housing associations, providing homes for hundreds of thousands of people across London, the South East and the North West. With a strong social purpose, they are committed to delivering high quality housing and improving lives. They place people at the heart of everything they do and are committed to building an inclusive and supportive workplace where diversity is valued. Sustainability and long-term impact are also central to their approach. Other roles you may have experience of could include: Regional Income Manager, Head of Income, Rent Services Manager, Arrears Manager, Housing Income Lead, Tenancy Sustainment Manager, Revenue Manager Please note this role is advertised by the recruitment agency acting for the client Not For Profit People.
Finance Business Partner - Thurrock Council Salary: £53,000 - £62,000 Grays, 2 days per week in office Job Purpose: As a key member of the management team, you will proactively manage and mobilise resources to support Thurrock's ambition for Finance to be "best in class." You will contribute to a high-performing, continuously improving culture that delivers leading-edge financial and commercial management, underpinned by robust analysis and the promotion of best practice methods and standards. You will lead by example in modelling and embedding the Council's values and behaviours, working collaboratively with Members, services across the Council, partners, and stakeholders. Through this, you will help deliver the Council's objectives and priorities, supporting the development of a sustainable, highly effective organisation and strengthening our reputation for delivering excellent value to residents. Key Accountabilities: Provide a comprehensive finance business partnering service to allocated service department(s) and other agencies. Proactively manage work with budget managers to confirm savings proposals and outturn position. To support with capital projects assisting with costing and the review and challenge of potential pressures and savings, actively participate in regular meetings with business area to challenge and scrutinise monitoring figures, undertake service analysis to support the year-end position and the year-end accounts Anticipate and identify key financial issues and risks affecting the business which require the attention, resolve issues with Senior Managers and identify mitigating actions to ensure net expenditure is within budget, escalate to Strategic Finance Manager and other senior colleagues any business issues not resolved by Service Managers Be an effective liaison point between the business, the Corporate and Strategic Finance Team and Government Departments to ensure completion of all statutory returns Work proactively with the Strategic and Corporate Finance Teams to produce financial and commercial analysis to support the financial strategy, decision making and service reviews. Deliver robust financial and commercial analysis for business cases including signing-off financial implications for reports and other reviews as required Manage financial modelling of new services or changes to existing services including impact from specific legislation /policy changes, assessing and understanding the financial and non-financial implications for the Council Person Specification Essential Criteria CCAB/CIMA (Or Overseas Equivalent) Post graduate or relevant knowledge and experience Experience: Wide understanding of strategic financial planning and techniques and their application in a budget setting scenario. Knowledge of the issues facing local government and those relevant to service/functional responsibilities, together with the legal, financial and political context of public sector management and the statutory responsibilities of this post. Experience of maintaining partnerships and productive working relationships within a complex policy and service environment with senior managers and councillors, and a wide range of other bodies, such as partner organisations, communities, public agencies and statutory bodies.
Apr 24, 2026
Full time
Finance Business Partner - Thurrock Council Salary: £53,000 - £62,000 Grays, 2 days per week in office Job Purpose: As a key member of the management team, you will proactively manage and mobilise resources to support Thurrock's ambition for Finance to be "best in class." You will contribute to a high-performing, continuously improving culture that delivers leading-edge financial and commercial management, underpinned by robust analysis and the promotion of best practice methods and standards. You will lead by example in modelling and embedding the Council's values and behaviours, working collaboratively with Members, services across the Council, partners, and stakeholders. Through this, you will help deliver the Council's objectives and priorities, supporting the development of a sustainable, highly effective organisation and strengthening our reputation for delivering excellent value to residents. Key Accountabilities: Provide a comprehensive finance business partnering service to allocated service department(s) and other agencies. Proactively manage work with budget managers to confirm savings proposals and outturn position. To support with capital projects assisting with costing and the review and challenge of potential pressures and savings, actively participate in regular meetings with business area to challenge and scrutinise monitoring figures, undertake service analysis to support the year-end position and the year-end accounts Anticipate and identify key financial issues and risks affecting the business which require the attention, resolve issues with Senior Managers and identify mitigating actions to ensure net expenditure is within budget, escalate to Strategic Finance Manager and other senior colleagues any business issues not resolved by Service Managers Be an effective liaison point between the business, the Corporate and Strategic Finance Team and Government Departments to ensure completion of all statutory returns Work proactively with the Strategic and Corporate Finance Teams to produce financial and commercial analysis to support the financial strategy, decision making and service reviews. Deliver robust financial and commercial analysis for business cases including signing-off financial implications for reports and other reviews as required Manage financial modelling of new services or changes to existing services including impact from specific legislation /policy changes, assessing and understanding the financial and non-financial implications for the Council Person Specification Essential Criteria CCAB/CIMA (Or Overseas Equivalent) Post graduate or relevant knowledge and experience Experience: Wide understanding of strategic financial planning and techniques and their application in a budget setting scenario. Knowledge of the issues facing local government and those relevant to service/functional responsibilities, together with the legal, financial and political context of public sector management and the statutory responsibilities of this post. Experience of maintaining partnerships and productive working relationships within a complex policy and service environment with senior managers and councillors, and a wide range of other bodies, such as partner organisations, communities, public agencies and statutory bodies.
About Zip Here at Zip, we're reimagining how modern businesses function in the age of AI. The simple task of buying software, services, or tools at work has become hopelessly complicated at even the most innovative companies in the world. Today, enterprises spend $120T+ per year globally (>30 times larger than annual consumer e-commerce spend) and rely on vendors more than ever before to run their businesses. Our co-founders started Zip in 2020 to address this seemingly universal problem with a purpose-built procurement platform that provides a simple, consumer-grade user experience. Within the last 5 years, Zip has created a new category and developed the leading solution in this $50B+ TAM space. Today, the world's leading companies like OpenAI, Snowflake, Anthropic, Coinbase, and JPMorgan Chase rely on Zip to manage billions of dollars in spend. We have a world-class team coming from category-defining companies like Airbnb, Meta, Stripe, Salesforce, Apple, and Google. With a $2.2 billion valuation and $370 million in funding from Y Combinator, Tiger Global, BOND, DST Global, and CRV, we're focused on developing cutting-edge technology, expanding into new global markets, and-above all-driving incredible value for our customers. Join us! Your Role We're looking for a Customer Success Manager (equivalent to a technical account manager) to manage our rapidly growing enterprise customer base across all industries. As a Sr. CSM, you'll work closely with sales, implementation, engineering and product while also working with a variety of customer stakeholders. You will advise customers on how to transform the way they manage B2B purchasing across their business, creating immediate value and efficiency for employees through product adoption and enablement. This role is ideal for you if you enjoy being a product expert, creative problem solving, and want to work with a world-class team and customers such as Coinbase, Snowflake, Toast, Northwestern Mutual, Notion, Canva, Samsara, Databricks, Miro, and many more. You Will Help our customers drive procurement success on the Zip platform. Define customer business outcomes and partner with our customers to deliver those outcomes on a continuous basis. Act as a trusted procurement advisor and thought partner to continuously educate and enable our customers on Zip's platform and procurement best practices. Identify champions and build relationships with key business stakeholders across Procurement, Finance, Legal, IT/Security, and Privacy/Compliance teams. Maintain high levels of customer engagement and satisfaction with a focus on customer adoption and loyalty. Manage customer health and hedge account risks based on data-driven adoption metrics. Partner closely with product and engineering to translate business needs and requirements into new solutions for customers, while skillfully managing customer expectations. Train and empower customers to be product specialists to become increasingly self-sufficient for their organization. Partner with the renewals team to achieve target GRR. Continuously improve Customer Success assets and processes. We're an early-stage company, we want people who are excited to build and motivated to up-level the status quo! Qualifications 5+ years of relevant work experience working in customer-facing customer success, technical account management or strategic consulting organization. B2B SaaS experience in a high-paced environment is a benefit. Procurement experience (procurement, sourcing, or vendor management background) and familiarity with procurement technologies such as ERP (Netsuite, Coupa, etc.), HRIS (Workday etc.), CLM, GRC, JIRA, ServiceNow workflow management tools. Excellent interpersonal skills and ability to establish quick rapport and trust with customers. Strong project management skills to manage a dynamic customer portfolio. Creative problem solver while being attentive to details. Business process-oriented and ability to think about workflow efficiency (e.g. diagrams, conditionally based logic, etc.). Proactive team player that is able to identify process gaps and willing to jump in and help wherever needed (company, team, self mentality). Nice to Haves Payments software experience (invoicing, PO creation) and background working with CFOs, Controller, Accounts Payable / Accounts Receivable roles. Experience with SaaS workflow management tools (low code / no code configuration). Experience working in a top tier consulting firm or have an MBA. Perks & Benefits At Zip, we're committed to providing our employees with everything they need to do their best work. Start-up equity Health, vision & dental coverage Flexible PTO Apple equipment plus home office budget We're looking to hire Zipsters and that means hiring people who take ownership, communicate openly, have an underdog mindset, and are excited to increase the pace of innovation for every business in the world. We encourage all candidates to apply even if your experience doesn't exactly match up to our job description. We are committed to building a diverse and inclusive workspace where everyone (regardless of age, religion, ethnicity, gender, sexual orientation, and more) feels like they belong. We look forward to hearing from you!
Apr 24, 2026
Full time
About Zip Here at Zip, we're reimagining how modern businesses function in the age of AI. The simple task of buying software, services, or tools at work has become hopelessly complicated at even the most innovative companies in the world. Today, enterprises spend $120T+ per year globally (>30 times larger than annual consumer e-commerce spend) and rely on vendors more than ever before to run their businesses. Our co-founders started Zip in 2020 to address this seemingly universal problem with a purpose-built procurement platform that provides a simple, consumer-grade user experience. Within the last 5 years, Zip has created a new category and developed the leading solution in this $50B+ TAM space. Today, the world's leading companies like OpenAI, Snowflake, Anthropic, Coinbase, and JPMorgan Chase rely on Zip to manage billions of dollars in spend. We have a world-class team coming from category-defining companies like Airbnb, Meta, Stripe, Salesforce, Apple, and Google. With a $2.2 billion valuation and $370 million in funding from Y Combinator, Tiger Global, BOND, DST Global, and CRV, we're focused on developing cutting-edge technology, expanding into new global markets, and-above all-driving incredible value for our customers. Join us! Your Role We're looking for a Customer Success Manager (equivalent to a technical account manager) to manage our rapidly growing enterprise customer base across all industries. As a Sr. CSM, you'll work closely with sales, implementation, engineering and product while also working with a variety of customer stakeholders. You will advise customers on how to transform the way they manage B2B purchasing across their business, creating immediate value and efficiency for employees through product adoption and enablement. This role is ideal for you if you enjoy being a product expert, creative problem solving, and want to work with a world-class team and customers such as Coinbase, Snowflake, Toast, Northwestern Mutual, Notion, Canva, Samsara, Databricks, Miro, and many more. You Will Help our customers drive procurement success on the Zip platform. Define customer business outcomes and partner with our customers to deliver those outcomes on a continuous basis. Act as a trusted procurement advisor and thought partner to continuously educate and enable our customers on Zip's platform and procurement best practices. Identify champions and build relationships with key business stakeholders across Procurement, Finance, Legal, IT/Security, and Privacy/Compliance teams. Maintain high levels of customer engagement and satisfaction with a focus on customer adoption and loyalty. Manage customer health and hedge account risks based on data-driven adoption metrics. Partner closely with product and engineering to translate business needs and requirements into new solutions for customers, while skillfully managing customer expectations. Train and empower customers to be product specialists to become increasingly self-sufficient for their organization. Partner with the renewals team to achieve target GRR. Continuously improve Customer Success assets and processes. We're an early-stage company, we want people who are excited to build and motivated to up-level the status quo! Qualifications 5+ years of relevant work experience working in customer-facing customer success, technical account management or strategic consulting organization. B2B SaaS experience in a high-paced environment is a benefit. Procurement experience (procurement, sourcing, or vendor management background) and familiarity with procurement technologies such as ERP (Netsuite, Coupa, etc.), HRIS (Workday etc.), CLM, GRC, JIRA, ServiceNow workflow management tools. Excellent interpersonal skills and ability to establish quick rapport and trust with customers. Strong project management skills to manage a dynamic customer portfolio. Creative problem solver while being attentive to details. Business process-oriented and ability to think about workflow efficiency (e.g. diagrams, conditionally based logic, etc.). Proactive team player that is able to identify process gaps and willing to jump in and help wherever needed (company, team, self mentality). Nice to Haves Payments software experience (invoicing, PO creation) and background working with CFOs, Controller, Accounts Payable / Accounts Receivable roles. Experience with SaaS workflow management tools (low code / no code configuration). Experience working in a top tier consulting firm or have an MBA. Perks & Benefits At Zip, we're committed to providing our employees with everything they need to do their best work. Start-up equity Health, vision & dental coverage Flexible PTO Apple equipment plus home office budget We're looking to hire Zipsters and that means hiring people who take ownership, communicate openly, have an underdog mindset, and are excited to increase the pace of innovation for every business in the world. We encourage all candidates to apply even if your experience doesn't exactly match up to our job description. We are committed to building a diverse and inclusive workspace where everyone (regardless of age, religion, ethnicity, gender, sexual orientation, and more) feels like they belong. We look forward to hearing from you!
Make your mark at BRE! BRE aims to be the world's leading innovation, science and data hub for the built environment. For more than a century, we have provided government and industry with cutting edge research and testing. Join us to help deliver products, advice, services, standards and qualifications used around the globe to make buildings better for people and the environment. Through science led solutions to urgent challenges, we will build a thriving and sustainable world. Your role at BRE The Inside Sales Executive plays a critical role in driving pipeline growth, retention, and revenue across priority products and services. The role focuses on high volume customer engagement, qualifying and progressing opportunities, and managing a defined portfolio of accounts through renewals, upsell, and cross sell activity. Drive high volume outbound and inbound sales activity to generate, qualify and progress opportunities Manage a defined portfolio of customers and prospects, delivering renewals, upsell, cross sell and reactivation Own lead follow up and speed to lead discipline to maximise conversion Qualify opportunities against agreed criteria and progress deals through defined sales stages Build, manage and maintain an accurate sales pipeline within CRM, with clear next steps and forecasts Execute structured call, email and Teams cadences to secure meetings, proposals and closed business Partner closely with Business Development Managers through a buddy system to progress opportunities and support handovers Provide market and customer insight to inform sales strategy, campaigns and proposition development What we are looking for Strong understanding of B2B sales fundamentals, including pipeline management, qualification, and conversion Experience with high volume outbound and inbound sales activity in a fast paced commercial environment Ability to manage a defined portfolio of accounts and drive renewals, upsell, cross sell, and reactivation Confident, professional communication skills across phone, email, and virtual meetings, with effective objection handling Structured approach to opportunity qualification and deal progression, maintaining momentum through the sales cycle High level of organisation and discipline in CRM usage, forecasting, and next step management Collaborative mindset, able to work closely with Business Development Managers and wider sales teams Resilient, proactive, and performance driven approach, with a strong focus on delivering outcomes BRE Benefits At BRE, we offer a competitive salary, reviewed annually, along with a comprehensive benefits package designed to support your financial security, well being, and career development. Financial & Security Benefits Pension scheme - 5% employer matched contribution Life assurance - 4x your basic salary Enhanced maternity package Health & Wellbeing HealthPartners cashback scheme - Reclaim costs on prescriptions, physiotherapy, dental care, and more Onsite facilities - Restaurant, nursery, and free parking, including at cost EV charging points Career Development Learning & development - Free access to BRE Academy and our online learning platform Professional membership reimbursement Work Location Options Hybrid - This role offers a mix of home and office working. You will need to be within commuting distance of our Watford office, as you will be expected to attend in person (1 to 2 times per week). Equal Opportunities Statement BRE is an equal opportunities employer. We assess all qualified applicants based on merit and do not discriminate on the grounds of race, colour, religion, sex, age, national origin, disability, veteran status, genetic information, or any other legally protected characteristics.
Apr 24, 2026
Full time
Make your mark at BRE! BRE aims to be the world's leading innovation, science and data hub for the built environment. For more than a century, we have provided government and industry with cutting edge research and testing. Join us to help deliver products, advice, services, standards and qualifications used around the globe to make buildings better for people and the environment. Through science led solutions to urgent challenges, we will build a thriving and sustainable world. Your role at BRE The Inside Sales Executive plays a critical role in driving pipeline growth, retention, and revenue across priority products and services. The role focuses on high volume customer engagement, qualifying and progressing opportunities, and managing a defined portfolio of accounts through renewals, upsell, and cross sell activity. Drive high volume outbound and inbound sales activity to generate, qualify and progress opportunities Manage a defined portfolio of customers and prospects, delivering renewals, upsell, cross sell and reactivation Own lead follow up and speed to lead discipline to maximise conversion Qualify opportunities against agreed criteria and progress deals through defined sales stages Build, manage and maintain an accurate sales pipeline within CRM, with clear next steps and forecasts Execute structured call, email and Teams cadences to secure meetings, proposals and closed business Partner closely with Business Development Managers through a buddy system to progress opportunities and support handovers Provide market and customer insight to inform sales strategy, campaigns and proposition development What we are looking for Strong understanding of B2B sales fundamentals, including pipeline management, qualification, and conversion Experience with high volume outbound and inbound sales activity in a fast paced commercial environment Ability to manage a defined portfolio of accounts and drive renewals, upsell, cross sell, and reactivation Confident, professional communication skills across phone, email, and virtual meetings, with effective objection handling Structured approach to opportunity qualification and deal progression, maintaining momentum through the sales cycle High level of organisation and discipline in CRM usage, forecasting, and next step management Collaborative mindset, able to work closely with Business Development Managers and wider sales teams Resilient, proactive, and performance driven approach, with a strong focus on delivering outcomes BRE Benefits At BRE, we offer a competitive salary, reviewed annually, along with a comprehensive benefits package designed to support your financial security, well being, and career development. Financial & Security Benefits Pension scheme - 5% employer matched contribution Life assurance - 4x your basic salary Enhanced maternity package Health & Wellbeing HealthPartners cashback scheme - Reclaim costs on prescriptions, physiotherapy, dental care, and more Onsite facilities - Restaurant, nursery, and free parking, including at cost EV charging points Career Development Learning & development - Free access to BRE Academy and our online learning platform Professional membership reimbursement Work Location Options Hybrid - This role offers a mix of home and office working. You will need to be within commuting distance of our Watford office, as you will be expected to attend in person (1 to 2 times per week). Equal Opportunities Statement BRE is an equal opportunities employer. We assess all qualified applicants based on merit and do not discriminate on the grounds of race, colour, religion, sex, age, national origin, disability, veteran status, genetic information, or any other legally protected characteristics.
The Portfolio Group are proudly partnered with a global consultancy, and we are looking for a Sales Support Health and Safety Advisor to support their business goals. My client is a leading HR and H&S Saas software business, the only software powered by HR, health & safety, and legal experts. Offering businesses everything they need to simply manage employee details and access to online tools and support. They are on a mission to transform people management for businesses. Since 2015, they have been making life easier for employers with their range of innovative software, providing HR, H&S, and business support to over 95,000 businesses globally. Job Overview To provide health and safety advice and support to Business Development Managers (BDM) and new and prospective clients of Bright throughout different sectors, with the aim of showcasing our services so that prospects will sign up. The role requires you to work in a team providing legally compliant/commercial advice to BDMs before, during and following appointments in order to aid converting the deal. Advice is also to be provided to prospective clients and new clients by telephone and email in all aspects of H&S in order to support the business needs of the individual clients whilst highlighting any options that are non-compliant and this risk this presents. Key Responsibilities To ensure that personal knowledge of H&S and best practice is continually updated. To achieve the standards set within the performance framework to support all BDMs generate deals by answering incoming enquiries showcasing the service with a commercial edge, without resolving the matter fully. To proactively review BDM diaries, complete TLA's and provide guidance and support in a succinct and commercially driven manner. To build relationships with BDMs in order to increase trust and use of the service. To critique prospective clients' documents to provide a report for BDMs to use as a sales tool. To actively own cases to resolution or where appropriate manage the transition and handover to an advisor, building rapport and relationships with clients on each interaction. To log all advice accurately onto the bespoke internal system, taking ownership and responsibility for ongoing cases. To provide clients with supporting information/documentation to assist them in the advice provided where applicable. To refer to Company internal training and legal updates to ensure that advice provided is compliant with our services. To record contacts with BDMs to aid reporting to Management. To follow internal protocols for managing and escalating cases where applicable. To convert new client accounts into the CANs ensuring the necessary updates on the Salesforce system are added. To attend the company sales and advice conference and any training when required. To offer the clients options regarding the take up of other products we provide and make such recommendations accordingly. To present internal training/buzz sessions and external webinars. To help to develop the New Business Support Team. To carry out other tasks that are deemed necessary by the Management Team. What you bring to the team Enhanced holidays - 25 days increasing to 27 after 2 years' service and 28 after 5 years' service (22 Days for Field Sales) Private health care cover after 5 years' service New business referral scheme Access to Health Shield Access to the EAP service Refer a friend scheme Paid birthday leave Pension scheme contribution increasing to 5% after 5 years' service and again to 7% after 7 years' service Group life insurance Eye care contribution Free fruit (office-based staff) Travel Season Ticket loan scheme Milestone recognition Discounted products - Manchester City centre parking (AO Arena) / First Bus Travel Club Membership / Microsoft Home User programme / Anglian Home Improvements Pace health Club (situated in the park Inn) discounted gym membership and spa treatments Park Inn 20% off food and drink New Century food and drink discount Revolution De Cuba food and drink discount Cycle 2 Work scheme after probationary period On site Gym Bright Exchange perks 51501SK INDMANJ The Portfolio Group are acting on behalf of our client in recruiting for this position.
Apr 24, 2026
Full time
The Portfolio Group are proudly partnered with a global consultancy, and we are looking for a Sales Support Health and Safety Advisor to support their business goals. My client is a leading HR and H&S Saas software business, the only software powered by HR, health & safety, and legal experts. Offering businesses everything they need to simply manage employee details and access to online tools and support. They are on a mission to transform people management for businesses. Since 2015, they have been making life easier for employers with their range of innovative software, providing HR, H&S, and business support to over 95,000 businesses globally. Job Overview To provide health and safety advice and support to Business Development Managers (BDM) and new and prospective clients of Bright throughout different sectors, with the aim of showcasing our services so that prospects will sign up. The role requires you to work in a team providing legally compliant/commercial advice to BDMs before, during and following appointments in order to aid converting the deal. Advice is also to be provided to prospective clients and new clients by telephone and email in all aspects of H&S in order to support the business needs of the individual clients whilst highlighting any options that are non-compliant and this risk this presents. Key Responsibilities To ensure that personal knowledge of H&S and best practice is continually updated. To achieve the standards set within the performance framework to support all BDMs generate deals by answering incoming enquiries showcasing the service with a commercial edge, without resolving the matter fully. To proactively review BDM diaries, complete TLA's and provide guidance and support in a succinct and commercially driven manner. To build relationships with BDMs in order to increase trust and use of the service. To critique prospective clients' documents to provide a report for BDMs to use as a sales tool. To actively own cases to resolution or where appropriate manage the transition and handover to an advisor, building rapport and relationships with clients on each interaction. To log all advice accurately onto the bespoke internal system, taking ownership and responsibility for ongoing cases. To provide clients with supporting information/documentation to assist them in the advice provided where applicable. To refer to Company internal training and legal updates to ensure that advice provided is compliant with our services. To record contacts with BDMs to aid reporting to Management. To follow internal protocols for managing and escalating cases where applicable. To convert new client accounts into the CANs ensuring the necessary updates on the Salesforce system are added. To attend the company sales and advice conference and any training when required. To offer the clients options regarding the take up of other products we provide and make such recommendations accordingly. To present internal training/buzz sessions and external webinars. To help to develop the New Business Support Team. To carry out other tasks that are deemed necessary by the Management Team. What you bring to the team Enhanced holidays - 25 days increasing to 27 after 2 years' service and 28 after 5 years' service (22 Days for Field Sales) Private health care cover after 5 years' service New business referral scheme Access to Health Shield Access to the EAP service Refer a friend scheme Paid birthday leave Pension scheme contribution increasing to 5% after 5 years' service and again to 7% after 7 years' service Group life insurance Eye care contribution Free fruit (office-based staff) Travel Season Ticket loan scheme Milestone recognition Discounted products - Manchester City centre parking (AO Arena) / First Bus Travel Club Membership / Microsoft Home User programme / Anglian Home Improvements Pace health Club (situated in the park Inn) discounted gym membership and spa treatments Park Inn 20% off food and drink New Century food and drink discount Revolution De Cuba food and drink discount Cycle 2 Work scheme after probationary period On site Gym Bright Exchange perks 51501SK INDMANJ The Portfolio Group are acting on behalf of our client in recruiting for this position.
Private Client Secretary Permanent Full-Time Salary Dependent on Experience Frome We are supporting our client in recruiting a Private Client Secretary to join their team in Frome. Providing support to the Private Client Department, you will have previous experience within a legal secretary role. Key Responsibilities and Accountabilities: Audio typing, preparing and amending draft documents. Making and receiving telephone calls and dealing with emails. Dealing with clients both in person and on the telephone and assisting clients in the absence of the fee earner. Making appointments and assisting with queries. Photocopying, filing and general office duties including opening files and preparing completed file storage. Assisting other members of the Private Client support team and liaising and assisting other members of staff as appropriate. Liaising with Accounts Department to obtain cheques, print-outs etc., as necessary. Liaising with the Office Manager with regard to stocks of stationery etc. Providing reception cover when required. Skills: Fast, accurate typing. Good presentation of letters and documentation. Good telephone manner and ability to deal with clients. Ability to deal with clients, intermediaries and other contacts. Use of the IT systems in the office. Benefits: 28 days holiday in addition to bank holidays. By applying for this role you give permission for Purely Recruitment to submit your personal information contained within your CV or any other relevant information provided in order for the prospective employer to review your application for the specific role applied for. Purely recruitment will not submit or use your personal information for any other purposes other than for searching for alternative employment.
Apr 24, 2026
Full time
Private Client Secretary Permanent Full-Time Salary Dependent on Experience Frome We are supporting our client in recruiting a Private Client Secretary to join their team in Frome. Providing support to the Private Client Department, you will have previous experience within a legal secretary role. Key Responsibilities and Accountabilities: Audio typing, preparing and amending draft documents. Making and receiving telephone calls and dealing with emails. Dealing with clients both in person and on the telephone and assisting clients in the absence of the fee earner. Making appointments and assisting with queries. Photocopying, filing and general office duties including opening files and preparing completed file storage. Assisting other members of the Private Client support team and liaising and assisting other members of staff as appropriate. Liaising with Accounts Department to obtain cheques, print-outs etc., as necessary. Liaising with the Office Manager with regard to stocks of stationery etc. Providing reception cover when required. Skills: Fast, accurate typing. Good presentation of letters and documentation. Good telephone manner and ability to deal with clients. Ability to deal with clients, intermediaries and other contacts. Use of the IT systems in the office. Benefits: 28 days holiday in addition to bank holidays. By applying for this role you give permission for Purely Recruitment to submit your personal information contained within your CV or any other relevant information provided in order for the prospective employer to review your application for the specific role applied for. Purely recruitment will not submit or use your personal information for any other purposes other than for searching for alternative employment.
Senior Quantity Surveyor - Oil & Gas / Petrochemical / Data Centre Liverpool (with 2 nights per week travel to Holyhead, North Wales) £65,000 to £80,000 + £6,000 travel + Benefits UK Nationals Only Are you an experienced Senior Quantity Surveyor with a background in oil and gas, petrochemical, or data centre construction? Do you thrive in complex, high-value project environments where your commercial expertise genuinely matters? If so, this is an outstanding opportunity to join a highly respected specialist consultancy that partners with major end clients on some of the UK's most significant capital projects. The Role Working as a Senior Quantity Surveyor, you will be based primarily from the client's Liverpool office, with regular travel to Holyhead, North Wales - typically two nights per week. You will be embedded into major project teams, providing expert commercial and contractual advice across the full project lifecycle. This is a genuinely high profile role, offering excellent visibility, career development, and the opportunity to work on complex, technically challenging projects within the energy, oil and gas, nuclear decommissioning, data centre and petrochemical sectors. Key Responsibilities Lead and manage all commercial and cost management activities on major capital projects Administer and manage NEC, FIDIC, or ICE contracts on behalf of clients Prepare and review valuations, cost reports, variations, and final accounts Advise clients on contractual entitlements, dispute avoidance, and risk management Provide strategic commercial advice at a senior level to project stakeholders Mentor and support junior members of the commercial team Collaborate with multi disciplinary project teams including engineers, project managers, and legal advisors Requirements Degree qualified in Quantity Surveying or a related discipline MRICS (or working towards) preferred Demonstrable experience in oil and gas, petrochemical, or data centre sectors Strong working knowledge of NEC, FIDIC, or ICE contract forms Proven track record on large, high-value, technically complex projects Able to work on-site in Holyhead, North Wales 2 nights per week Must be a UK National and able to obtain and maintain security clearance What's on Offer The successful Senior Quantity Surveyor will be joining a growing business that can offer exposure to a wide range of clients and complex projects. You'll be given a structured career path, an excellent work life balance and a generous salary & package that includes: Starting salary of £65,000 to £80,000 £6,000 travel allowance 25 days leave + bank holidays Private healthcare Private pension contributions Paid professional fees Discretionary bonus paid twice a year Travel and accommodation costs covered for all travel How to Apply To apply for this Senior Quantity Surveyor position, please submit your CV through the portal or contact Matt Clegg at Gold Group for a confidential discussion. Due to security clearance requirements, applications are only open to UK Nationals.
Apr 24, 2026
Full time
Senior Quantity Surveyor - Oil & Gas / Petrochemical / Data Centre Liverpool (with 2 nights per week travel to Holyhead, North Wales) £65,000 to £80,000 + £6,000 travel + Benefits UK Nationals Only Are you an experienced Senior Quantity Surveyor with a background in oil and gas, petrochemical, or data centre construction? Do you thrive in complex, high-value project environments where your commercial expertise genuinely matters? If so, this is an outstanding opportunity to join a highly respected specialist consultancy that partners with major end clients on some of the UK's most significant capital projects. The Role Working as a Senior Quantity Surveyor, you will be based primarily from the client's Liverpool office, with regular travel to Holyhead, North Wales - typically two nights per week. You will be embedded into major project teams, providing expert commercial and contractual advice across the full project lifecycle. This is a genuinely high profile role, offering excellent visibility, career development, and the opportunity to work on complex, technically challenging projects within the energy, oil and gas, nuclear decommissioning, data centre and petrochemical sectors. Key Responsibilities Lead and manage all commercial and cost management activities on major capital projects Administer and manage NEC, FIDIC, or ICE contracts on behalf of clients Prepare and review valuations, cost reports, variations, and final accounts Advise clients on contractual entitlements, dispute avoidance, and risk management Provide strategic commercial advice at a senior level to project stakeholders Mentor and support junior members of the commercial team Collaborate with multi disciplinary project teams including engineers, project managers, and legal advisors Requirements Degree qualified in Quantity Surveying or a related discipline MRICS (or working towards) preferred Demonstrable experience in oil and gas, petrochemical, or data centre sectors Strong working knowledge of NEC, FIDIC, or ICE contract forms Proven track record on large, high-value, technically complex projects Able to work on-site in Holyhead, North Wales 2 nights per week Must be a UK National and able to obtain and maintain security clearance What's on Offer The successful Senior Quantity Surveyor will be joining a growing business that can offer exposure to a wide range of clients and complex projects. You'll be given a structured career path, an excellent work life balance and a generous salary & package that includes: Starting salary of £65,000 to £80,000 £6,000 travel allowance 25 days leave + bank holidays Private healthcare Private pension contributions Paid professional fees Discretionary bonus paid twice a year Travel and accommodation costs covered for all travel How to Apply To apply for this Senior Quantity Surveyor position, please submit your CV through the portal or contact Matt Clegg at Gold Group for a confidential discussion. Due to security clearance requirements, applications are only open to UK Nationals.
Job Description Job Title: Finance and Operations Manager for the Sisters of Our Lady of the Missions (RNDM) Accountable to: Province Leadership Team and Trustees of the Charity Hours of Work: 32 hours per week (worked over 4 days) Remuneration: £56,216 (based on full-time rate of £65,000) Base: Harrow Wealdstone, North London and home working Please email for application form Role Summary: The Finance and Operations Manager is responsible for safeguarding the financial affairs of the province, under the direction of the province leader and her Team, according to congregation policy. Directives 86 . The postholder will, on behalf of the Provincial, be responsible for governance, operational management. planning, risk management, staff management and administration of the Charity's resources. They will work closely with other key staff including the Care Manager, Finance Officer/Bookkeeper, HR Advisor and external professionals. Key Responsibilities: 1. Strategic Planning and Leadership Directly contribute to and lead aspects of the Province's strategic planning process to ensure the aims of the Province and hence the Charity are achieved and maintained. Represent the Charity with external organisations as and when required. Advise on any significant financial, governance and risk issues, making recommendations as appropriate. Provide clear and succinct papers to the Provincial and Team to advise on and improve operational management. Maintain professional relationships and meet regularly with the Charity's investment managers, bankers, auditors and other stakeholders Regularly review the investment portfolio and policy, and in conjunction with the investment managers, advise on changes to growth and income projections and their implications 2. Management of Financial processes and controls Review the established financial framework identifying any areas of risk Make recommendations to improve financial systems and controls to guide the Charity's financial decision-making. Manage the internal control system for the Provincial Fund and Communities by applying the systems and procedures stated in the current version of the Accounting and Procedures Manual putting forward any suggested amendments to those procedures for approval by the trustees. Oversee all accounts held by the Congregation including the Solidarity Mission Fund. Be responsible for the accounting procedures and key internal controls at Community and Provincial Fund level, to be able to assure the Provincial that the Charity's financial integrity is sound. Ensure all information is being recorded onto the Sage accounting system and that regular routine reports are provided by the finance officer Ensure that payroll information is recorded and processed accurately Liaising with the Senior Management Team and other budget holders, prepare and present the Charity's draft annual budget for discussion and approval by the Trustees Prepare quarterly management accounts for the Provincial Fund (to include a full reconciliation of investments to investment manager reports) and present these to the trustees together with a commentary and comparison to budget. Prepare the year end statutory accounts, liaise with the auditors over the annual audit thereof. Ensure the annual accounts, annual returns and other necessary filings are submitted to the Charity Commission as appropriate. Ensure all payments to HMRC and Pension providers are made in a timely way As required act as a signatory on community and Province bank accounts in a manner consistent with the Scheme of Delegation and bank mandates. Process, and authorise payments, including on-line banking and sign cheques as required for Community and Province level in accordance with the agreed Scheme of Delegation and bank mandates. Support Community Bursars and Finance Officer in Sturry. 3. Management and Employment of Staff in Harrow Wealdstone and on the Sturry site With the support of the Local Leader, legal and Human Resources Advisors, systematically review employment policies and recruitment procedures ensuring they are appropriate and meet current legislation and best practice. Review the current secretariat structure and make proposals to ensure that the support requirements and services needed by the Provincial and Trustees are met. As Required, to take minutes of key meetings and/or to organise this to be carried out by members of the secretariat. Visit the site in Sturry on a regular basis and work with the Care Manager on any issues that have financial and operational implications Liaise with the Care Manager regarding the Home's financial requirements and budget as necessary. Attend senior management team meetings Liaise with legal and Human Resources Advisor on employment and operational matters as necessary Manage the IT contract and make costed proposals for improvements and updating. Ensure the Provincial is fully informed and consulted on any operational changes to working arrangements to ensure the needs of the sisters remains the priority To provide advice and make proposals on finance matters including annual staff pay reviews making written proposals to the Trustees. Liaise directly with the Care Manager and Finance officer in the care home in Sturry and include them in budgetary planning. Liaise with Archivist as required on the Sturry site Consider and make proposals for new and updated finance and other technology and systems to improve services. 4. Management of Property Support the Provincial to establish and develop their community property maintenance plans. Liaise with Insurance providers to ensure cover provided is adequate and proportionate to risk Liaise with external contractors' property maintenance providers, appointed by the Trustees, to ensure work is to a good standard and that value for money is being achieved. Regularly review the contracts with external property maintenance providers. Share health and safety information with the Provincial and Leadership Team. 5. Safeguarding Manage the Safeguarding lead and ensure regular reports are provided Ensure safe recruitment processes are in place and that DBS checks and training are carried out and documented for all staff and sisters Work within the agreed safeguarding policy and action plan. Attend training as required 6. General (a) Undertake continuous professional development and training to ensure knowledge is kept up-to-date. (b) Ensure accountancy registration is maintained and practice is updated Person Specification for Finance and Operations Manager for The Congregation of Sisters of Our Lady of the Missions CIO A qualified accountant, ACCA, CIMA or equivalent with at least 5 years' experience of working at a senior management level. Experience of strategic planning and risk management. Knowledge of Investments & investment accounting. Understanding of regulatory compliance and the requirements of the Charity Commission. Experience of working with Auditors and Investment Partners. Ability to work under own initiative to broad agreed guidelines. Excellent communication skills and the ability to work across all levels of the organisation. Excellent organisational and time management skills with the ability to manage a heavy workload and deal with competing priorities. Strong communication skills with senior managers, trustees and staff. Confident practitioner who is able to contribute ideas and bring their experience to the benefit of the Charity. Flexible and adaptable approach to working hours and job requirements. Ability to present information and to explain financial processes and systems to non-finance colleagues. High level of proficiency with accounting software, such as Sage and lastly, Excellent IT skills. Demonstrates commitment to the Charity's mission.
Apr 24, 2026
Full time
Job Description Job Title: Finance and Operations Manager for the Sisters of Our Lady of the Missions (RNDM) Accountable to: Province Leadership Team and Trustees of the Charity Hours of Work: 32 hours per week (worked over 4 days) Remuneration: £56,216 (based on full-time rate of £65,000) Base: Harrow Wealdstone, North London and home working Please email for application form Role Summary: The Finance and Operations Manager is responsible for safeguarding the financial affairs of the province, under the direction of the province leader and her Team, according to congregation policy. Directives 86 . The postholder will, on behalf of the Provincial, be responsible for governance, operational management. planning, risk management, staff management and administration of the Charity's resources. They will work closely with other key staff including the Care Manager, Finance Officer/Bookkeeper, HR Advisor and external professionals. Key Responsibilities: 1. Strategic Planning and Leadership Directly contribute to and lead aspects of the Province's strategic planning process to ensure the aims of the Province and hence the Charity are achieved and maintained. Represent the Charity with external organisations as and when required. Advise on any significant financial, governance and risk issues, making recommendations as appropriate. Provide clear and succinct papers to the Provincial and Team to advise on and improve operational management. Maintain professional relationships and meet regularly with the Charity's investment managers, bankers, auditors and other stakeholders Regularly review the investment portfolio and policy, and in conjunction with the investment managers, advise on changes to growth and income projections and their implications 2. Management of Financial processes and controls Review the established financial framework identifying any areas of risk Make recommendations to improve financial systems and controls to guide the Charity's financial decision-making. Manage the internal control system for the Provincial Fund and Communities by applying the systems and procedures stated in the current version of the Accounting and Procedures Manual putting forward any suggested amendments to those procedures for approval by the trustees. Oversee all accounts held by the Congregation including the Solidarity Mission Fund. Be responsible for the accounting procedures and key internal controls at Community and Provincial Fund level, to be able to assure the Provincial that the Charity's financial integrity is sound. Ensure all information is being recorded onto the Sage accounting system and that regular routine reports are provided by the finance officer Ensure that payroll information is recorded and processed accurately Liaising with the Senior Management Team and other budget holders, prepare and present the Charity's draft annual budget for discussion and approval by the Trustees Prepare quarterly management accounts for the Provincial Fund (to include a full reconciliation of investments to investment manager reports) and present these to the trustees together with a commentary and comparison to budget. Prepare the year end statutory accounts, liaise with the auditors over the annual audit thereof. Ensure the annual accounts, annual returns and other necessary filings are submitted to the Charity Commission as appropriate. Ensure all payments to HMRC and Pension providers are made in a timely way As required act as a signatory on community and Province bank accounts in a manner consistent with the Scheme of Delegation and bank mandates. Process, and authorise payments, including on-line banking and sign cheques as required for Community and Province level in accordance with the agreed Scheme of Delegation and bank mandates. Support Community Bursars and Finance Officer in Sturry. 3. Management and Employment of Staff in Harrow Wealdstone and on the Sturry site With the support of the Local Leader, legal and Human Resources Advisors, systematically review employment policies and recruitment procedures ensuring they are appropriate and meet current legislation and best practice. Review the current secretariat structure and make proposals to ensure that the support requirements and services needed by the Provincial and Trustees are met. As Required, to take minutes of key meetings and/or to organise this to be carried out by members of the secretariat. Visit the site in Sturry on a regular basis and work with the Care Manager on any issues that have financial and operational implications Liaise with the Care Manager regarding the Home's financial requirements and budget as necessary. Attend senior management team meetings Liaise with legal and Human Resources Advisor on employment and operational matters as necessary Manage the IT contract and make costed proposals for improvements and updating. Ensure the Provincial is fully informed and consulted on any operational changes to working arrangements to ensure the needs of the sisters remains the priority To provide advice and make proposals on finance matters including annual staff pay reviews making written proposals to the Trustees. Liaise directly with the Care Manager and Finance officer in the care home in Sturry and include them in budgetary planning. Liaise with Archivist as required on the Sturry site Consider and make proposals for new and updated finance and other technology and systems to improve services. 4. Management of Property Support the Provincial to establish and develop their community property maintenance plans. Liaise with Insurance providers to ensure cover provided is adequate and proportionate to risk Liaise with external contractors' property maintenance providers, appointed by the Trustees, to ensure work is to a good standard and that value for money is being achieved. Regularly review the contracts with external property maintenance providers. Share health and safety information with the Provincial and Leadership Team. 5. Safeguarding Manage the Safeguarding lead and ensure regular reports are provided Ensure safe recruitment processes are in place and that DBS checks and training are carried out and documented for all staff and sisters Work within the agreed safeguarding policy and action plan. Attend training as required 6. General (a) Undertake continuous professional development and training to ensure knowledge is kept up-to-date. (b) Ensure accountancy registration is maintained and practice is updated Person Specification for Finance and Operations Manager for The Congregation of Sisters of Our Lady of the Missions CIO A qualified accountant, ACCA, CIMA or equivalent with at least 5 years' experience of working at a senior management level. Experience of strategic planning and risk management. Knowledge of Investments & investment accounting. Understanding of regulatory compliance and the requirements of the Charity Commission. Experience of working with Auditors and Investment Partners. Ability to work under own initiative to broad agreed guidelines. Excellent communication skills and the ability to work across all levels of the organisation. Excellent organisational and time management skills with the ability to manage a heavy workload and deal with competing priorities. Strong communication skills with senior managers, trustees and staff. Confident practitioner who is able to contribute ideas and bring their experience to the benefit of the Charity. Flexible and adaptable approach to working hours and job requirements. Ability to present information and to explain financial processes and systems to non-finance colleagues. High level of proficiency with accounting software, such as Sage and lastly, Excellent IT skills. Demonstrates commitment to the Charity's mission.
My global law firm client is looking for a Senior Pricing Manager to help lead their Pricing & Commercial finance function. This is a high-impact, partner-facing leadership role responsible for driving pricing strategy, commercial performance and margin optimisation across the firm's most significant client relationships. As the Senior Pricing Manager, you will lead a team of pricing experts to elevate pricing capabilities across the function and will directly support senior stakeholders on complex commercial decisions. Alongside managing a portfolio of key client accounts, you'll help shape the next phase of the organisation's pricing maturity, strengthening advisory capability, refining operational processes, and leveraging data, tooling and technology to enhance commercial outcomes. Working in close partnership with the Head of Pricing, you'll be part of a high-profile, commercially influential team working on some of the organisation's most important client relationships. This role offers the opportunity to shape pricing strategy, lead a talented team, and drive firmwide commercial impact within a supportive and collaborative environment. Key Responsibilities Lead, motivate and develop a high-performing pricing team. Set standards, manage resourcing and ensure delivery across a growing global client portfolio. Coach team members to evolve from pricing analysts to trusted commercial advisors. Advise senior stakeholders on major client accounts, including complex panel arrangements and commercial negotiations. Model best practice commercial advisory to drive margin improvement and strengthen pricing discipline. Refine and optimise the operating model to improve quality, consistency and efficiency. Identify opportunities to enhance systems, processes and tooling through data and technology. Contribute to firmwide pricing strategy, governance and continuous improvement initiatives. Play an active leadership role within the broader Pricing & Commercial function. Influence commercial decisions at senior levels and collaborate across teams to maximise realisation and margin. About You Significant experience as a commercial adviser at Partner/C-suite level , with strong communication and influencing skills. A proven track record in pricing and commercial strategy , ideally within legal or professional services. Strong commercial acumen and the confidence to challenge constructively when advising the business. A collaborative, approachable and inclusive leadership style. The ability to unite people, build trust and set a clear direction. A mindset oriented toward optimisation, innovation and strategic change. Experience coaching and developing teams, with a genuine interest in helping others grow. Benefits: 60% office-based hybrid working plan Private Medical Insurance Free on-site fitness centre: gym, classes (yoga, spin, pilates) Generous firm-matching pension scheme Life Assurance Group Income Protection Holiday entitlement starting at 25 days + bank holidays, rising with service Annual holiday trading (buy or sell days) If this job isn't quite right for you, but you know someone who would be great at this role, why not take advantage of our referral scheme? We offer £200 in shopping vouchers for every referred candidate who we place in a role. Terms & Conditions Apply.
Apr 24, 2026
Full time
My global law firm client is looking for a Senior Pricing Manager to help lead their Pricing & Commercial finance function. This is a high-impact, partner-facing leadership role responsible for driving pricing strategy, commercial performance and margin optimisation across the firm's most significant client relationships. As the Senior Pricing Manager, you will lead a team of pricing experts to elevate pricing capabilities across the function and will directly support senior stakeholders on complex commercial decisions. Alongside managing a portfolio of key client accounts, you'll help shape the next phase of the organisation's pricing maturity, strengthening advisory capability, refining operational processes, and leveraging data, tooling and technology to enhance commercial outcomes. Working in close partnership with the Head of Pricing, you'll be part of a high-profile, commercially influential team working on some of the organisation's most important client relationships. This role offers the opportunity to shape pricing strategy, lead a talented team, and drive firmwide commercial impact within a supportive and collaborative environment. Key Responsibilities Lead, motivate and develop a high-performing pricing team. Set standards, manage resourcing and ensure delivery across a growing global client portfolio. Coach team members to evolve from pricing analysts to trusted commercial advisors. Advise senior stakeholders on major client accounts, including complex panel arrangements and commercial negotiations. Model best practice commercial advisory to drive margin improvement and strengthen pricing discipline. Refine and optimise the operating model to improve quality, consistency and efficiency. Identify opportunities to enhance systems, processes and tooling through data and technology. Contribute to firmwide pricing strategy, governance and continuous improvement initiatives. Play an active leadership role within the broader Pricing & Commercial function. Influence commercial decisions at senior levels and collaborate across teams to maximise realisation and margin. About You Significant experience as a commercial adviser at Partner/C-suite level , with strong communication and influencing skills. A proven track record in pricing and commercial strategy , ideally within legal or professional services. Strong commercial acumen and the confidence to challenge constructively when advising the business. A collaborative, approachable and inclusive leadership style. The ability to unite people, build trust and set a clear direction. A mindset oriented toward optimisation, innovation and strategic change. Experience coaching and developing teams, with a genuine interest in helping others grow. Benefits: 60% office-based hybrid working plan Private Medical Insurance Free on-site fitness centre: gym, classes (yoga, spin, pilates) Generous firm-matching pension scheme Life Assurance Group Income Protection Holiday entitlement starting at 25 days + bank holidays, rising with service Annual holiday trading (buy or sell days) If this job isn't quite right for you, but you know someone who would be great at this role, why not take advantage of our referral scheme? We offer £200 in shopping vouchers for every referred candidate who we place in a role. Terms & Conditions Apply.
The Firm A leading London-based specialist law firm focusing on employment, partnership, and regulatory matters, recognised in top legal rankings and industry guides. The firm advises multinational organisations, senior executives, and professional practices on complex UK and cross-border issues, often involving high-value and high-risk matters The Opportunity A hands-on Finance Manager opportunity within a specialist professional services firm, ideal for a part-qualified accountant looking to take the next step. The role sits at the centre of the finance function, combining day-to-day operational responsibility with growing exposure to strategic finance, including budgeting and forecasting. Overseeing transactional finance, including billing, credit control, cash management and payroll Monitoring WIP, aged debt and cash flow to support working capital management Supporting management accounts, financial reporting, and performance analysis Ensuring compliance with regulatory requirements and client money processes Liaising with partners and stakeholders to resolve queries and improve financial processes Opportunity to gain exposure to budgeting, forecasting and broader financial planning This Finance Manager position is a full time, permanent role, working Monday - Friday, 2 days in Office. Requirements Part-qualified accountant (or equivalent) with law firm experience, strong technical accounting skills, and the ability to prepare management accounts. Highly organised and detail-oriented, with experience working in small teams, managing priorities, and meeting deadlines. Strong communication skills, a proactive approach, and proficiency in accounting systems and Excel Vacancy highlights Hybrid working (2 days based in the office and 3 days working from home) Excellent benefits package To be considered for this Finance Manager opportunity please contact Birchrose Associates for a confidential discussion. Birchrose Associates, trading name of Huntress Search Ltd, acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout. PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
Apr 24, 2026
Full time
The Firm A leading London-based specialist law firm focusing on employment, partnership, and regulatory matters, recognised in top legal rankings and industry guides. The firm advises multinational organisations, senior executives, and professional practices on complex UK and cross-border issues, often involving high-value and high-risk matters The Opportunity A hands-on Finance Manager opportunity within a specialist professional services firm, ideal for a part-qualified accountant looking to take the next step. The role sits at the centre of the finance function, combining day-to-day operational responsibility with growing exposure to strategic finance, including budgeting and forecasting. Overseeing transactional finance, including billing, credit control, cash management and payroll Monitoring WIP, aged debt and cash flow to support working capital management Supporting management accounts, financial reporting, and performance analysis Ensuring compliance with regulatory requirements and client money processes Liaising with partners and stakeholders to resolve queries and improve financial processes Opportunity to gain exposure to budgeting, forecasting and broader financial planning This Finance Manager position is a full time, permanent role, working Monday - Friday, 2 days in Office. Requirements Part-qualified accountant (or equivalent) with law firm experience, strong technical accounting skills, and the ability to prepare management accounts. Highly organised and detail-oriented, with experience working in small teams, managing priorities, and meeting deadlines. Strong communication skills, a proactive approach, and proficiency in accounting systems and Excel Vacancy highlights Hybrid working (2 days based in the office and 3 days working from home) Excellent benefits package To be considered for this Finance Manager opportunity please contact Birchrose Associates for a confidential discussion. Birchrose Associates, trading name of Huntress Search Ltd, acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout. PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
Join the creative revolution at XR! XR is on a mission to transform how the world creates, connects, and experiences advertising. As the global leader in creative operations, we help brands and agencies bring their ideas to life and deliver them seamlessly across every screen. Our leading technology and services power creativity for the marketing and entertainment industries, and you can be a part of it! At XR,you'lljoin a high-energy, collaborative environment where your ideas can spark real change. We champion innovation at every level, empowering our teams to take risks, challenge norms, and unlock new possibilities. Your voice, your talent, and your vision matter here- XR is where you come to grow, learn, and thrive. Ready to make an impact?Ifyou'repassionate about technology, solving complex challenges, and joining a teamthat'schanging the game, XR is the place for you.Let'sshape the future together! The Opportunity The role of Customer Success Manager (CSM)istheprimary point of contact, relationship owner, and internal advocate for XR's enterprise Brands. Partnering with the Sales team for pre-salesopportunitiesand owning the account post-sale, the CSMis responsible formanaging onboarding, training, and the foundation for a long-term successful engagement. The Customer Success teamcomprisesteam members who are experts on the suite of XR products. Acting asthe experts, they can craft meaningful solutions to our customer challenges, always on the lookout for ways they can help solve client needs. The CSMis responsible fornurturing the relationship post-onboarding by creatingtailoredrelationship journeys full of proactivetouch-points, continued training, learning, consultation, and acting as the Subject Matter Expert (SME) for the client and their usage of the XR Platform and services. Internally, the CSM is the client's advocate, working cross-departmentally with all groups that touch the client's business to understand and improve products, services, workflows, communication, opportunities,or solutions for the client. This role is also revenue-responsible; instrumentaltorenewals, growth, andadditionalservices or featureswhere theyfit into the client's needs. Team members in this role are passionate about Clients and their experiences. They are strategic problem solvers: organized, analytical, and thoughtful. They are team players but are also comfortable taking the lead or working independently. Their high EQ and interpersonal skills make them a trusted resource internally and externally, and they arefrequentlyconsidered someone you can depend on for a creative solution, a thoughtful response, or a listening ear. Job Responsibilities Cultivate and own close client relationships with multiple stakeholders including Senior Members of the client team, respective agency partners, etc. Create customized Client Success Plan for enterprise clients that dictates scheduledtouch-pointsfor proactive outreach, including weekly,monthlyor quarterly calls, video or in-person meetings Conduct and/or coordinate client onboarding sessions, as well as continued training sessions for suite of XR products and offerings Drive client engagement, adoption, and retention by understanding client business needs and goals; helping them tohigh levelsof success using XR products and services Develop deep insight and knowledge of the clients' teams and operational structure by building a network of relationships UtilizeXR-supported analytical tools tomonitorand analyze engagement, operational and business progression, to provide recommendations and guidance based on data results, both to client and internal teams Present business reviews to clients, and share suggestions andoptimalsolutions. Proactivelymaintaina high knowledge level of all supported services, products, and projects for client Adviseclient of existing resources such as platform guides, knowledgebase articles, tutorials, and how-to-videos, or work with internal teams to create where needed Work with departmental leaders, Product Owners, and Marketing to create personalized communication focused on company initiatives,changesor improvements to existing products in use, newfeaturesand products they might find useful,etc Represent the VoiceOfthe Customer (VOC) to provide input into core products, marketing, sales processes, and service improvements that may enhance the client experience Participate in the creation of interdepartmental support models,workflowsand SOPs Act as the Subject Matter Expert (SME) on client-specific items, including acting as an escalation point for internal teams on business rules and best practices Collaborate and/or guide internal teams who support the client or client projects, including Activation Management & Campaign Services (SME), Center of Excellence, Insights (Reporting), Product, Development, Sales Operations and Technical Support Partner with the Deal Desk to ensureoptimalaccount performance, and present renewals to existing clients that are aligned with XR strategy. Work with clients on other contractual initiatives such as amendments, SOWs, SLAs,etcwith Legal/Contracts team Align with Global Business Partner to upsell and cross-selladditionalproducts or services to contribute to the client's success Assist Global Business Partner and Marketing in managing and executing RFP requests Minimum qualifications Minimum3years' experience in a B2B/Enterprise Customer Successor5 years of experience managing large client accounts, preferably in the advertising space. A strong passion for the client's experience, with the ability and willingness to engage directly with them In-depth knowledge of the advertising production industry with experience in creativelogisticsand campaign management, ordemonstratedability toquickly and effectively learn various products and services Comfortable leading client workshops, onboarding sessions, or meetings Accountability, and comfort in being the face of both good andbad newsto the client Exceptionally high EQ and ability to understand verbal and non-verbal feedback from external and internal stakeholders toproperly assessand understand complex situations Attention to detail and organizational skills Ability to communicate across all departments and levels, providing difficult-to-deliver feedback where needed in a delicate way Ability to take initiative and prioritize while working independently or collaborating with a team Strategic problem-solver, who is open to coaching and training A record of accomplishment of success and strategy in turning new clients into raving advocates Ability to effectively upsell and cross-selladditionalservices that would support the specific Client needs Familiarity in working within CRMs, Support Ticketing Systems, or other important tools for tracking user relationships and engagement Proficient in MS Excel, PowerPoint, Google Business Suite, data analysis, and visualization tools KPIs Outlined below are some of the metrics you will be responsible for: User engagement - % and number of active users per month Net Promoter Score (NPS), Customer Satisfaction Score (CSAT)and other client feedback Revenue growth Conversion rate Client churn rate Client and Extreme Reach agreed upon cadence of formal business reviews (i.e.Quarterly) The wonderful world of XR Impactful Work:You'll be at the heart of a company revolutionizing the media and creative industries. From a cutting-edge platform to AI-driven insights, your work will help our clients produce and deliver world-class content to millions worldwide. Global Reach, Local Impact:With a team of over 1,100 talented professionals serving 140 markets, we blend global scale with personalized service. Join us, and be part of a diverse, dynamic team that's making waves across the globe! Innovation & Growth:We're all about pushing boundaries and staying ahead of the curve. At XR Extreme Reach, you'll be working on groundbreaking products that power TV, film, digital marketing, and entertainment. Creative Culture:We celebrate creativity and collaboration. Whether you're working in tech, media, or creative services, we foster a culture that encourages fresh ideas, innovation, and out-of-the-box thinking. Make a Difference:Here, you'll help clients tell their stories on a global stage, while ensuring their creative vision is executed with precision and style. Let's Redefine What's Possible If you're ready to elevate brand growth, connect creativity across platforms, and unlock a new era of creative intelligence, we'd love to hear from you. Pitch us your vision- and let's build the future, together.
Apr 24, 2026
Full time
Join the creative revolution at XR! XR is on a mission to transform how the world creates, connects, and experiences advertising. As the global leader in creative operations, we help brands and agencies bring their ideas to life and deliver them seamlessly across every screen. Our leading technology and services power creativity for the marketing and entertainment industries, and you can be a part of it! At XR,you'lljoin a high-energy, collaborative environment where your ideas can spark real change. We champion innovation at every level, empowering our teams to take risks, challenge norms, and unlock new possibilities. Your voice, your talent, and your vision matter here- XR is where you come to grow, learn, and thrive. Ready to make an impact?Ifyou'repassionate about technology, solving complex challenges, and joining a teamthat'schanging the game, XR is the place for you.Let'sshape the future together! The Opportunity The role of Customer Success Manager (CSM)istheprimary point of contact, relationship owner, and internal advocate for XR's enterprise Brands. Partnering with the Sales team for pre-salesopportunitiesand owning the account post-sale, the CSMis responsible formanaging onboarding, training, and the foundation for a long-term successful engagement. The Customer Success teamcomprisesteam members who are experts on the suite of XR products. Acting asthe experts, they can craft meaningful solutions to our customer challenges, always on the lookout for ways they can help solve client needs. The CSMis responsible fornurturing the relationship post-onboarding by creatingtailoredrelationship journeys full of proactivetouch-points, continued training, learning, consultation, and acting as the Subject Matter Expert (SME) for the client and their usage of the XR Platform and services. Internally, the CSM is the client's advocate, working cross-departmentally with all groups that touch the client's business to understand and improve products, services, workflows, communication, opportunities,or solutions for the client. This role is also revenue-responsible; instrumentaltorenewals, growth, andadditionalservices or featureswhere theyfit into the client's needs. Team members in this role are passionate about Clients and their experiences. They are strategic problem solvers: organized, analytical, and thoughtful. They are team players but are also comfortable taking the lead or working independently. Their high EQ and interpersonal skills make them a trusted resource internally and externally, and they arefrequentlyconsidered someone you can depend on for a creative solution, a thoughtful response, or a listening ear. Job Responsibilities Cultivate and own close client relationships with multiple stakeholders including Senior Members of the client team, respective agency partners, etc. Create customized Client Success Plan for enterprise clients that dictates scheduledtouch-pointsfor proactive outreach, including weekly,monthlyor quarterly calls, video or in-person meetings Conduct and/or coordinate client onboarding sessions, as well as continued training sessions for suite of XR products and offerings Drive client engagement, adoption, and retention by understanding client business needs and goals; helping them tohigh levelsof success using XR products and services Develop deep insight and knowledge of the clients' teams and operational structure by building a network of relationships UtilizeXR-supported analytical tools tomonitorand analyze engagement, operational and business progression, to provide recommendations and guidance based on data results, both to client and internal teams Present business reviews to clients, and share suggestions andoptimalsolutions. Proactivelymaintaina high knowledge level of all supported services, products, and projects for client Adviseclient of existing resources such as platform guides, knowledgebase articles, tutorials, and how-to-videos, or work with internal teams to create where needed Work with departmental leaders, Product Owners, and Marketing to create personalized communication focused on company initiatives,changesor improvements to existing products in use, newfeaturesand products they might find useful,etc Represent the VoiceOfthe Customer (VOC) to provide input into core products, marketing, sales processes, and service improvements that may enhance the client experience Participate in the creation of interdepartmental support models,workflowsand SOPs Act as the Subject Matter Expert (SME) on client-specific items, including acting as an escalation point for internal teams on business rules and best practices Collaborate and/or guide internal teams who support the client or client projects, including Activation Management & Campaign Services (SME), Center of Excellence, Insights (Reporting), Product, Development, Sales Operations and Technical Support Partner with the Deal Desk to ensureoptimalaccount performance, and present renewals to existing clients that are aligned with XR strategy. Work with clients on other contractual initiatives such as amendments, SOWs, SLAs,etcwith Legal/Contracts team Align with Global Business Partner to upsell and cross-selladditionalproducts or services to contribute to the client's success Assist Global Business Partner and Marketing in managing and executing RFP requests Minimum qualifications Minimum3years' experience in a B2B/Enterprise Customer Successor5 years of experience managing large client accounts, preferably in the advertising space. A strong passion for the client's experience, with the ability and willingness to engage directly with them In-depth knowledge of the advertising production industry with experience in creativelogisticsand campaign management, ordemonstratedability toquickly and effectively learn various products and services Comfortable leading client workshops, onboarding sessions, or meetings Accountability, and comfort in being the face of both good andbad newsto the client Exceptionally high EQ and ability to understand verbal and non-verbal feedback from external and internal stakeholders toproperly assessand understand complex situations Attention to detail and organizational skills Ability to communicate across all departments and levels, providing difficult-to-deliver feedback where needed in a delicate way Ability to take initiative and prioritize while working independently or collaborating with a team Strategic problem-solver, who is open to coaching and training A record of accomplishment of success and strategy in turning new clients into raving advocates Ability to effectively upsell and cross-selladditionalservices that would support the specific Client needs Familiarity in working within CRMs, Support Ticketing Systems, or other important tools for tracking user relationships and engagement Proficient in MS Excel, PowerPoint, Google Business Suite, data analysis, and visualization tools KPIs Outlined below are some of the metrics you will be responsible for: User engagement - % and number of active users per month Net Promoter Score (NPS), Customer Satisfaction Score (CSAT)and other client feedback Revenue growth Conversion rate Client churn rate Client and Extreme Reach agreed upon cadence of formal business reviews (i.e.Quarterly) The wonderful world of XR Impactful Work:You'll be at the heart of a company revolutionizing the media and creative industries. From a cutting-edge platform to AI-driven insights, your work will help our clients produce and deliver world-class content to millions worldwide. Global Reach, Local Impact:With a team of over 1,100 talented professionals serving 140 markets, we blend global scale with personalized service. Join us, and be part of a diverse, dynamic team that's making waves across the globe! Innovation & Growth:We're all about pushing boundaries and staying ahead of the curve. At XR Extreme Reach, you'll be working on groundbreaking products that power TV, film, digital marketing, and entertainment. Creative Culture:We celebrate creativity and collaboration. Whether you're working in tech, media, or creative services, we foster a culture that encourages fresh ideas, innovation, and out-of-the-box thinking. Make a Difference:Here, you'll help clients tell their stories on a global stage, while ensuring their creative vision is executed with precision and style. Let's Redefine What's Possible If you're ready to elevate brand growth, connect creativity across platforms, and unlock a new era of creative intelligence, we'd love to hear from you. Pitch us your vision- and let's build the future, together.
