THE ARTS THEATRE CAMBRIDGE
Cambridge, Cambridgeshire
JOB DESCRIPTION DEVELOPMENT & COMMUNICATIONS ASSISTANT Reporting to: Nicky Hupe, Head of Communications Day-to-day work directed by: Luke Dell, Membership Manager ROLE SUMMARY We are seeking an ambitious early-career professional with excellent organisational skills and a strong interest in fundraising and communications. As Development & Communications Assistant, you will contribute to both our fundraising activity and our communications work. You will support our work with individual supporters, corporate partners, and trusts and foundations, helping to deliver excellent stewardship and well-run cultivation events. Alongside this, you will play a key role in helping with the creation and scheduling of organisational messaging, and ensuring communications are consistent with our brand identity. This is an opportunity to gain broad, practical experience within a small but ambitious team. You will develop skills in fundraising, financial processing, and event coordination, while also building experience in written and visual communications, and brand management. Through working closely with other staff across the organisation, you will grow your understanding and experience of a producing and receiving theatre and the charity sector. This role would suit someone passionate about the arts and culture sector, particularly the performing arts, who is looking for a first or early step into a career in arts fundraising or communications. It offers a strong foundation of transferable skills and experience that could act as a springboard into a wide range of future roles. KEY RESPONSIBILITIES Fundraising: Support fundraising through trusts and foundations undertaking research tasks, and collating information for applications and funders reports. Maintain the application and reporting schedules for all funders and supporters. Support the department in looking after current and potential major supporters. Arrange ticket bookings for supporters and prospective donors using Tessitura - our Box Office and Fundraising database/CRM. Track the team's financial processing and records, across all income streams, in close liaison with the Finance department. Use Tessitura to enter all donations, financial information, and relevant communications, assisting the team in prospecting and records maintenance. Responsible for paperwork for Gift Aid and manage our regular Gift Aid claim process with Tessitura, HMRC and the Finance department. Research potential supporters and funders, and produce meeting briefings and supporter biographies. Ensure crediting for supporters is correct and up to date. Ensure support pages on the Theatre's website are dynamic and up to date. Support the team in preparing updates and reports for Trustees and funders. Be the primary entry point of contact for supporters. Communications: Support the Head of Communications in developing and delivering activity that raises the profile of the Theatre and strengthens its reputation. Coordinate the scheduling of external communications, working with other teams to ensure messages are aligned and go out at the right time. Draft, edit and proofread copy for a range of channels, including website, newsletters, press releases, social media and printed materials. Update and maintain content on the Theatre's website Work closely with the Marketing team on the Theatre's social media channels, including monitoring activity and reporting. Help ensure consistent use of the Theatre's brand, tone of voice and visual identity across all communications. Support the design and creation of visual content using existing templates and brand guidelines. Work with designers, photographers, and other creatives to brief, adapt and deliver visual materials. Organise content libraries, ensuring images, copy and digital assets are organised, up-to-date, and correctly credited. Track, log and report on press and media coverage. Events: Supported closely by the team, lead on the planning and delivery of fundraising events, working with the Executive, Production and Front of House teams. Attend events as a representative of The Arts Theatre, supporting the work of developing and maintaining relationships. The following generic responsibilities apply to all Arts Theatre staff: Attend meetings and events as required Deputise for Box Office and Front of House staff as required Assist other departments as required Contribute to achieving the aims and targets of the organisation as a whole and assist with other projects and activities as required Carry out administrative work generated by the above activities Have a flexible approach to working hours Maintain a clean and tidy working environment Be presentable, well-organised and have good timekeeping Comply with The Arts Theatre's Equal Opportunities, Health and Safety and other policies at all times The list of responsibilities is not exhaustive, and you may be required to perform duties outside of this list as operationally required and at the direction of your line managers. PERSON SPECIFICATION Experience and Knowledge (transferable skills welcome): Experience of working in administrative roles, ideally in fundraising, communications, or a charity. Experience of planning or delivering events. Customer service experience with donors or customers, building relationships, handling enquiries and problem-solving. Experience of working closely with colleagues and other departments to deliver projects. Some knowledge of the arts, charitable fundraising or the charity sector. Skills and Approach: Ambition to develop fundraising and communications skills. Excellent written and verbal communication skills with a personable and professional approach. A very sharp eye for detail with strong problem-solving skills. Confident but highly discreet, able to read a room and react professionally. Strong relationship building and interpersonal skills. The ability to work as part of a team as well as independently. Self-starter with strong project management and organisational competencies with a demonstrated aptitude for multitasking, attention to detail, and meeting competing and overlapping deadlines. Good general IT skills, including Microsoft Office. Experience of Adobe InDesign and Photoshop, and experience of a fundraising CRM, preferably Tessitura or Spektrix, would be desirable but not essential. An interest in theatre and an affinity with The Arts Theatre Cambridge's mission and purpose. TERMS & CONDITIONS Salary: £28,000 per annum Hours of Work: This is a full-time role, 40 hours per week including a 1-hour unpaid lunch break. This role will also include some evening work for Theatre events and press nights. Holiday entitlement: 33 days per annum (pro rata) including statutory bank holidays. Employees are eligible to receive time off in lieu (TOIL) for approved additional hours or bank holidays worked. Probationary Period: 3 months Notice Period: Following the completion of a successful probationary period, the notice period is one month. Pension: The Arts Theatre offers an auto-enrolment pension scheme. Equality We're committed to an inclusive recruitment process. If you have any specific requirements or suggestions to support your application, please share them with us and we'll consider how we can help. How to Apply Please send a cover email detailing your suitability for the role, of no more than 400 words, and your CV to Nicky Hupe via the button below. If this role has caught your interest but you are unsure whether to apply, or the timings don't quite work, please don't hesitate to get in touch. We'd be delighted to talk things through, answer any questions, and can be flexible - our priority is finding the right person. Deadline for applications: Wednesday 6 May, 12noon.
Apr 27, 2026
Full time
JOB DESCRIPTION DEVELOPMENT & COMMUNICATIONS ASSISTANT Reporting to: Nicky Hupe, Head of Communications Day-to-day work directed by: Luke Dell, Membership Manager ROLE SUMMARY We are seeking an ambitious early-career professional with excellent organisational skills and a strong interest in fundraising and communications. As Development & Communications Assistant, you will contribute to both our fundraising activity and our communications work. You will support our work with individual supporters, corporate partners, and trusts and foundations, helping to deliver excellent stewardship and well-run cultivation events. Alongside this, you will play a key role in helping with the creation and scheduling of organisational messaging, and ensuring communications are consistent with our brand identity. This is an opportunity to gain broad, practical experience within a small but ambitious team. You will develop skills in fundraising, financial processing, and event coordination, while also building experience in written and visual communications, and brand management. Through working closely with other staff across the organisation, you will grow your understanding and experience of a producing and receiving theatre and the charity sector. This role would suit someone passionate about the arts and culture sector, particularly the performing arts, who is looking for a first or early step into a career in arts fundraising or communications. It offers a strong foundation of transferable skills and experience that could act as a springboard into a wide range of future roles. KEY RESPONSIBILITIES Fundraising: Support fundraising through trusts and foundations undertaking research tasks, and collating information for applications and funders reports. Maintain the application and reporting schedules for all funders and supporters. Support the department in looking after current and potential major supporters. Arrange ticket bookings for supporters and prospective donors using Tessitura - our Box Office and Fundraising database/CRM. Track the team's financial processing and records, across all income streams, in close liaison with the Finance department. Use Tessitura to enter all donations, financial information, and relevant communications, assisting the team in prospecting and records maintenance. Responsible for paperwork for Gift Aid and manage our regular Gift Aid claim process with Tessitura, HMRC and the Finance department. Research potential supporters and funders, and produce meeting briefings and supporter biographies. Ensure crediting for supporters is correct and up to date. Ensure support pages on the Theatre's website are dynamic and up to date. Support the team in preparing updates and reports for Trustees and funders. Be the primary entry point of contact for supporters. Communications: Support the Head of Communications in developing and delivering activity that raises the profile of the Theatre and strengthens its reputation. Coordinate the scheduling of external communications, working with other teams to ensure messages are aligned and go out at the right time. Draft, edit and proofread copy for a range of channels, including website, newsletters, press releases, social media and printed materials. Update and maintain content on the Theatre's website Work closely with the Marketing team on the Theatre's social media channels, including monitoring activity and reporting. Help ensure consistent use of the Theatre's brand, tone of voice and visual identity across all communications. Support the design and creation of visual content using existing templates and brand guidelines. Work with designers, photographers, and other creatives to brief, adapt and deliver visual materials. Organise content libraries, ensuring images, copy and digital assets are organised, up-to-date, and correctly credited. Track, log and report on press and media coverage. Events: Supported closely by the team, lead on the planning and delivery of fundraising events, working with the Executive, Production and Front of House teams. Attend events as a representative of The Arts Theatre, supporting the work of developing and maintaining relationships. The following generic responsibilities apply to all Arts Theatre staff: Attend meetings and events as required Deputise for Box Office and Front of House staff as required Assist other departments as required Contribute to achieving the aims and targets of the organisation as a whole and assist with other projects and activities as required Carry out administrative work generated by the above activities Have a flexible approach to working hours Maintain a clean and tidy working environment Be presentable, well-organised and have good timekeeping Comply with The Arts Theatre's Equal Opportunities, Health and Safety and other policies at all times The list of responsibilities is not exhaustive, and you may be required to perform duties outside of this list as operationally required and at the direction of your line managers. PERSON SPECIFICATION Experience and Knowledge (transferable skills welcome): Experience of working in administrative roles, ideally in fundraising, communications, or a charity. Experience of planning or delivering events. Customer service experience with donors or customers, building relationships, handling enquiries and problem-solving. Experience of working closely with colleagues and other departments to deliver projects. Some knowledge of the arts, charitable fundraising or the charity sector. Skills and Approach: Ambition to develop fundraising and communications skills. Excellent written and verbal communication skills with a personable and professional approach. A very sharp eye for detail with strong problem-solving skills. Confident but highly discreet, able to read a room and react professionally. Strong relationship building and interpersonal skills. The ability to work as part of a team as well as independently. Self-starter with strong project management and organisational competencies with a demonstrated aptitude for multitasking, attention to detail, and meeting competing and overlapping deadlines. Good general IT skills, including Microsoft Office. Experience of Adobe InDesign and Photoshop, and experience of a fundraising CRM, preferably Tessitura or Spektrix, would be desirable but not essential. An interest in theatre and an affinity with The Arts Theatre Cambridge's mission and purpose. TERMS & CONDITIONS Salary: £28,000 per annum Hours of Work: This is a full-time role, 40 hours per week including a 1-hour unpaid lunch break. This role will also include some evening work for Theatre events and press nights. Holiday entitlement: 33 days per annum (pro rata) including statutory bank holidays. Employees are eligible to receive time off in lieu (TOIL) for approved additional hours or bank holidays worked. Probationary Period: 3 months Notice Period: Following the completion of a successful probationary period, the notice period is one month. Pension: The Arts Theatre offers an auto-enrolment pension scheme. Equality We're committed to an inclusive recruitment process. If you have any specific requirements or suggestions to support your application, please share them with us and we'll consider how we can help. How to Apply Please send a cover email detailing your suitability for the role, of no more than 400 words, and your CV to Nicky Hupe via the button below. If this role has caught your interest but you are unsure whether to apply, or the timings don't quite work, please don't hesitate to get in touch. We'd be delighted to talk things through, answer any questions, and can be flexible - our priority is finding the right person. Deadline for applications: Wednesday 6 May, 12noon.
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Senior Data Product Manager About this role Year after year we've been recognised as a great place to work. In 2025, Capital One was ranked 15th in the UK's Best Workplaces list. At Capital One, we believe great products begin with a deep understanding of our customers. From our earliest days, we pioneered the use of predictive modeling to individually personalise credit card offers, turning the entire industry on its head. Our heritage of data driven decisions, combined with human centred approach, enables us to continue to design and build truly innovative financial experiences for our customers. We're using this approach to build our next generation data platform, leveraging modern technology to deliver transformative experiences to our customers. We're seeking a Senior Data Product Manager, who will be pivotal in the delivery of value and fostering collaboration. As a senior member of our Digital Product team, you will play a strategic role in defining where we invest in our data products and platforms, working with stakeholders across Engineering, Business Analysis, Data Science, Data Analytics and Data Governance. What you'll do Autonomously lead the discovery, definition and delivery of new data products and platform features that deliver our key business outcomes across data, modelling, reporting and analytical capabilities Manage existing data products to drive business performance across the value chain, including growth, underwriting, marketing and customer servicing. Collaborate with data producers and consumers (Data Scientists, Analysts & Engineers) to define Product capability needs and prioritise delivery of those that add most value Collaborate with your product team, engineering, delivery leads, consulting groups (Architecture, Cyber & Data Risk) and the US Enterprise to ensure those capabilities make it into the hands of our users Be an advocate for data governance, ensuring that everything we build meets our high standards whilst providing a frictionless user experience Integrate business analytics in every aspect of design and development, and define metrics to measure the success of products Maintain a rigorously human-centred approach, obsessing about internal and external customer needs to reimagine customer interactions What you'll bring Proven experience identifying business opportunities and translating them into Data, Machine Learning and AI products in the technology or digital arenas. A track record of thought leadership and delivery across complex products or platform capabilities Ability to influence and inspire senior stakeholders through strong commercial thinking & engaging communication Proven ability to leverage data and insight to define product strategy and customer experience Passionate about collaborating with technically minded data users and engineers, but you can also translate for non-technical stakeholders Excellent communication skills, able to engage, influence and inspire Deep understanding of data applications An understanding of UK regulatory landscapes and consumer lending would be desirable Where and how you'll work This is a permanent position based in our Nottingham or London offices. If you're based in the London office, there will be frequent travel to Nottingham. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in one of our offices 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for fem
Apr 27, 2026
Full time
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Senior Data Product Manager About this role Year after year we've been recognised as a great place to work. In 2025, Capital One was ranked 15th in the UK's Best Workplaces list. At Capital One, we believe great products begin with a deep understanding of our customers. From our earliest days, we pioneered the use of predictive modeling to individually personalise credit card offers, turning the entire industry on its head. Our heritage of data driven decisions, combined with human centred approach, enables us to continue to design and build truly innovative financial experiences for our customers. We're using this approach to build our next generation data platform, leveraging modern technology to deliver transformative experiences to our customers. We're seeking a Senior Data Product Manager, who will be pivotal in the delivery of value and fostering collaboration. As a senior member of our Digital Product team, you will play a strategic role in defining where we invest in our data products and platforms, working with stakeholders across Engineering, Business Analysis, Data Science, Data Analytics and Data Governance. What you'll do Autonomously lead the discovery, definition and delivery of new data products and platform features that deliver our key business outcomes across data, modelling, reporting and analytical capabilities Manage existing data products to drive business performance across the value chain, including growth, underwriting, marketing and customer servicing. Collaborate with data producers and consumers (Data Scientists, Analysts & Engineers) to define Product capability needs and prioritise delivery of those that add most value Collaborate with your product team, engineering, delivery leads, consulting groups (Architecture, Cyber & Data Risk) and the US Enterprise to ensure those capabilities make it into the hands of our users Be an advocate for data governance, ensuring that everything we build meets our high standards whilst providing a frictionless user experience Integrate business analytics in every aspect of design and development, and define metrics to measure the success of products Maintain a rigorously human-centred approach, obsessing about internal and external customer needs to reimagine customer interactions What you'll bring Proven experience identifying business opportunities and translating them into Data, Machine Learning and AI products in the technology or digital arenas. A track record of thought leadership and delivery across complex products or platform capabilities Ability to influence and inspire senior stakeholders through strong commercial thinking & engaging communication Proven ability to leverage data and insight to define product strategy and customer experience Passionate about collaborating with technically minded data users and engineers, but you can also translate for non-technical stakeholders Excellent communication skills, able to engage, influence and inspire Deep understanding of data applications An understanding of UK regulatory landscapes and consumer lending would be desirable Where and how you'll work This is a permanent position based in our Nottingham or London offices. If you're based in the London office, there will be frequent travel to Nottingham. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in one of our offices 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for fem
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Senior Digital Product Manager Job Description About this role Year after year we've been recognised as a great place to work. In 2025, Capital One was ranked 15th in the UK's Best Workplaces list. Our Product Managers are pivotal in the delivery of value, fostering collaboration, and taking responsibility for where and how we invest. As a senior member of our Digital Product team, you will play a strategic role in the definition of our digital product investments. You will be forever building on your understanding of both our consumer and business needs, working across the business to realise this value into the market. What you'll do Autonomously lead the discovery, definition and delivery of new digital products and features that deliver our key business outcomes Collaborate effectively with engineering teams, designers, and others to create compelling strategies for our products, and deliver on them Be passionate about how consumer credit works so that you can disrupt it from the inside out Challenge and champion technology choices to deliver innovative and resilient solutions that enable both near and long term value Integrate business analytics and operational excellence in every aspect of product design and development, and define metrics to measure the success of products Maintain a rigorously human-centred approach, obsessing about internal and external customer needs to reimagine customer interactions What you'll bring Proven experience working within a regulated industry with demonstrable in market results A track record of thought leadership and delivery across complex products or platform capabilities Ability to influence and inspire senior stakeholders through strong commercial thinking & engaging communication Proven ability to leverage data and insight to define product strategy and customer experience Ability to appreciate the detail, get under the hood and make decisions that unleash product engineering Excellent communication skills, able to engage, influence and inspire Passionate about achieving the right outcome Where and how you'll work This is a permanent position and can be based in our Nottingham or London offices. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Apr 27, 2026
Full time
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Senior Digital Product Manager Job Description About this role Year after year we've been recognised as a great place to work. In 2025, Capital One was ranked 15th in the UK's Best Workplaces list. Our Product Managers are pivotal in the delivery of value, fostering collaboration, and taking responsibility for where and how we invest. As a senior member of our Digital Product team, you will play a strategic role in the definition of our digital product investments. You will be forever building on your understanding of both our consumer and business needs, working across the business to realise this value into the market. What you'll do Autonomously lead the discovery, definition and delivery of new digital products and features that deliver our key business outcomes Collaborate effectively with engineering teams, designers, and others to create compelling strategies for our products, and deliver on them Be passionate about how consumer credit works so that you can disrupt it from the inside out Challenge and champion technology choices to deliver innovative and resilient solutions that enable both near and long term value Integrate business analytics and operational excellence in every aspect of product design and development, and define metrics to measure the success of products Maintain a rigorously human-centred approach, obsessing about internal and external customer needs to reimagine customer interactions What you'll bring Proven experience working within a regulated industry with demonstrable in market results A track record of thought leadership and delivery across complex products or platform capabilities Ability to influence and inspire senior stakeholders through strong commercial thinking & engaging communication Proven ability to leverage data and insight to define product strategy and customer experience Ability to appreciate the detail, get under the hood and make decisions that unleash product engineering Excellent communication skills, able to engage, influence and inspire Passionate about achieving the right outcome Where and how you'll work This is a permanent position and can be based in our Nottingham or London offices. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Seasonal Café & Catering Staff Wanted - Thirsk £12.71 per hour Temporary Seasonal Work We are looking for reliable, enthusiastic seasonal staff to join a busy café during a fun and fast-paced summer season . Roles Available Café Assistants Catering Assistants Pizza Chef Key Responsibilities Serving high-quality coffees and food Delivering excellent customer service in a busy environment Having a good understanding of food allergies and dietary requirements Supporting kitchen and front-of-house operations as required Hours & Availability Approximately 35 hours per week Weekend work is required Only candidates available to work from Wednesday 15th to Sunday 19th should apply Additional hours may be available Pay £12.71 per hour Location Based near Thirsk The location is rural , so you must be able to drive or have reliable access to a lift What We're Looking For Immediate availability A positive attitude and strong work ethic Previous café, catering, or pizza-making experience is beneficial but not essential Ability to work well in a team and in a busy seasonal environment Please Note This is temporary seasonal work Only apply if you are available immediately and meet the availability requirements If you're looking to be part of a fun, friendly team in a lively seasonal setting, we'd love to hear from you. Apply now - limited positions available.
Apr 27, 2026
Seasonal
Seasonal Café & Catering Staff Wanted - Thirsk £12.71 per hour Temporary Seasonal Work We are looking for reliable, enthusiastic seasonal staff to join a busy café during a fun and fast-paced summer season . Roles Available Café Assistants Catering Assistants Pizza Chef Key Responsibilities Serving high-quality coffees and food Delivering excellent customer service in a busy environment Having a good understanding of food allergies and dietary requirements Supporting kitchen and front-of-house operations as required Hours & Availability Approximately 35 hours per week Weekend work is required Only candidates available to work from Wednesday 15th to Sunday 19th should apply Additional hours may be available Pay £12.71 per hour Location Based near Thirsk The location is rural , so you must be able to drive or have reliable access to a lift What We're Looking For Immediate availability A positive attitude and strong work ethic Previous café, catering, or pizza-making experience is beneficial but not essential Ability to work well in a team and in a busy seasonal environment Please Note This is temporary seasonal work Only apply if you are available immediately and meet the availability requirements If you're looking to be part of a fun, friendly team in a lively seasonal setting, we'd love to hear from you. Apply now - limited positions available.
An excellent opportunity for an Administrator to join a global manufacturer based in Southam in their purchasing team. Reporting into the Purchasing Manager, you will be responsible for providing accurate and efficient administration support for purchasing, production and stores departments. Benefits: Salary up to 27,000 Hours of work - 8:30 - 17:00 Monday to Thursday and 8:30 - 16:00 Friday - 36.5 hours Private Medical Insurance after successful completion of a 6-month probationary period Annual Bonus - Company performance based. 31 Days Holiday (inclusive of Bank Holidays) Company sick pay scheme Auto-enrolment Pension Duties and Responsibilities: Working closely with the Purchasing Manager to ensure that all the below are achieved and maintained so that customer delivery requirements are met and on time. Raise purchase orders for both stock and non-stock items. Liaise with suppliers to negotiate the best prices, dependent on delivery required, ensuring the suppliers are quoting like for like products. Maintain accurate purchase price and supplier details on the system. Review purchase order acknowledgements from suppliers and raise and resolve any discrepancies. Resolve stock queries with suppliers and our stores department i.e. Negative stock levels, Incorrect locations, stock levels etc. Maintain the Purchase order spreadsheet for current suppliers to ensure all goods arrive to schedule. Create supplier accounts on the Sage system, making sure all relevant detail is added. Create part numbers and amend the part descriptions on Sage. Ensure stock items are updated with the correct buying price. Produce and action stock adjustments. Update bill of materials (BOMs) from update from production. Process internal works instructions, including swap abouts. Raise returns to suppliers. Chase purchase returns and maintain purchase returns spread sheet, keeping the Senior Buyer aware of any issues that arise. Liaise with production and sales regarding reasons for return, advising the supplier when required and keep the relevant departments updated regarding delivery dates for repaired items. Answer the phone calls efficiently, redirecting calls, assisting callers or taking messages. Provide cover for other members of office staff during absence, holidays and when requested. Skills & Experience Required: Previous experience in a similar role Excellent customer service, providing a friendly and courteous front of house image. Excellent communication and people skills Effective interpretation of instructions Proficient typing and data processing Computer literacy, capable of using Sage Accounts, Internet, email and the Microsoft Office suite Adaptable, flexible and capable of managing changing priorities and tasks. Conscientious and diligent with a keen eye for detail Self-motivated and capable of using initiative. High importance to attention to detail is a key point. Please apply today!
Apr 27, 2026
Full time
An excellent opportunity for an Administrator to join a global manufacturer based in Southam in their purchasing team. Reporting into the Purchasing Manager, you will be responsible for providing accurate and efficient administration support for purchasing, production and stores departments. Benefits: Salary up to 27,000 Hours of work - 8:30 - 17:00 Monday to Thursday and 8:30 - 16:00 Friday - 36.5 hours Private Medical Insurance after successful completion of a 6-month probationary period Annual Bonus - Company performance based. 31 Days Holiday (inclusive of Bank Holidays) Company sick pay scheme Auto-enrolment Pension Duties and Responsibilities: Working closely with the Purchasing Manager to ensure that all the below are achieved and maintained so that customer delivery requirements are met and on time. Raise purchase orders for both stock and non-stock items. Liaise with suppliers to negotiate the best prices, dependent on delivery required, ensuring the suppliers are quoting like for like products. Maintain accurate purchase price and supplier details on the system. Review purchase order acknowledgements from suppliers and raise and resolve any discrepancies. Resolve stock queries with suppliers and our stores department i.e. Negative stock levels, Incorrect locations, stock levels etc. Maintain the Purchase order spreadsheet for current suppliers to ensure all goods arrive to schedule. Create supplier accounts on the Sage system, making sure all relevant detail is added. Create part numbers and amend the part descriptions on Sage. Ensure stock items are updated with the correct buying price. Produce and action stock adjustments. Update bill of materials (BOMs) from update from production. Process internal works instructions, including swap abouts. Raise returns to suppliers. Chase purchase returns and maintain purchase returns spread sheet, keeping the Senior Buyer aware of any issues that arise. Liaise with production and sales regarding reasons for return, advising the supplier when required and keep the relevant departments updated regarding delivery dates for repaired items. Answer the phone calls efficiently, redirecting calls, assisting callers or taking messages. Provide cover for other members of office staff during absence, holidays and when requested. Skills & Experience Required: Previous experience in a similar role Excellent customer service, providing a friendly and courteous front of house image. Excellent communication and people skills Effective interpretation of instructions Proficient typing and data processing Computer literacy, capable of using Sage Accounts, Internet, email and the Microsoft Office suite Adaptable, flexible and capable of managing changing priorities and tasks. Conscientious and diligent with a keen eye for detail Self-motivated and capable of using initiative. High importance to attention to detail is a key point. Please apply today!
Your new company Our client, a leading student accommodation provider, is seeking a confident and customer-focused Reception & Administration Assistant to join their on-site team. This is a highly visible, front-of-house role ideal for someone who loves supporting others, thrives in a fast-paced environment, and takes pride in delivering exceptional service to students, visitors, and residents. Your new role Working part-time three days a week Deliver a warm, professional reception service to all students and visitors. Handle enquiries via phone, email, website and in person with accuracy and care. Manage visitor sign-in/out, issue passes and oversee student check-in and check-out processes. Organise key/fob distribution, returns and replacements. Support open days, viewings, student events and promotional activities. Sort, log and distribute mail and parcels. Provide general admin support including scanning, filing and maintaining databases. Follow debt recovery procedures and liaise with students/guarantors about overdue rent. Manage meeting room bookings and set-up (AV and refreshments as required). Ensure contractor sign-in and health & safety processes are followed. Log maintenance issues, prioritise and monitor progress to meet service KPIs. Handle customer complaints professionally and support continuous service improvement. Assist with basic property upkeep to maintain clean, presentable communal areas. Be alert to student welfare concerns and report issues promptly. What you'll need to succeed Excellent communication and customer service skills Organised, proactive and able to multitask Confident handling busy reception and admin duties A positive attitude and genuine desire to support the student experience What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Apr 27, 2026
Contractor
Your new company Our client, a leading student accommodation provider, is seeking a confident and customer-focused Reception & Administration Assistant to join their on-site team. This is a highly visible, front-of-house role ideal for someone who loves supporting others, thrives in a fast-paced environment, and takes pride in delivering exceptional service to students, visitors, and residents. Your new role Working part-time three days a week Deliver a warm, professional reception service to all students and visitors. Handle enquiries via phone, email, website and in person with accuracy and care. Manage visitor sign-in/out, issue passes and oversee student check-in and check-out processes. Organise key/fob distribution, returns and replacements. Support open days, viewings, student events and promotional activities. Sort, log and distribute mail and parcels. Provide general admin support including scanning, filing and maintaining databases. Follow debt recovery procedures and liaise with students/guarantors about overdue rent. Manage meeting room bookings and set-up (AV and refreshments as required). Ensure contractor sign-in and health & safety processes are followed. Log maintenance issues, prioritise and monitor progress to meet service KPIs. Handle customer complaints professionally and support continuous service improvement. Assist with basic property upkeep to maintain clean, presentable communal areas. Be alert to student welfare concerns and report issues promptly. What you'll need to succeed Excellent communication and customer service skills Organised, proactive and able to multitask Confident handling busy reception and admin duties A positive attitude and genuine desire to support the student experience What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
As a Department Manager, you lead from the front - shaping the daily rhythm of your department, inspiring the team and driving an exceptional in store experience. You balance people leadership with operational excellence, ensuring standards, performance and culture remain consistently high. You coach, motivate and develop your team while supporting store management in delivering commercial results and bringing Gymshark's values to life every day. What you'll be doing Leading by example to deliver an exceptional customer experience, ensuring your department is inspiring, inclusive and easy to shop. Driving people performance through effective coaching, structured feedback, appraisals and fair management of performance processes. Taking ownership of commercial performance by monitoring KPIs, driving revenue on the shop floor and executing launches, promotions and seasonal activity. Leading operational excellence across stock accuracy, replenishment, stockroom standards, shrink prevention and daily health & safety compliance. Delivering clear, confident communication through daily huddles, briefings and stakeholder interactions, representing your department with credibility. Using data insight to plan and forecast stock, resources and operational needs, ensuring your department is prepared for trade patterns and upcoming activity. Demonstrating calm, solution focused decision making, supporting store initiatives and managing challenges with professionalism and integrity. Adapting seamlessly between leadership, service and operations, and step in to deputise for senior leaders when required. What you'll need Experience in retail management with strong capability overseeing back of house operations, stock flow, daily processes and commercial performance. Confidence analysing operational and commercial KPIs, identifying trends and taking decisive action to improve departmental performance. Excellent organisation and time management skills, able to balance planning, forecasting, stock accuracy, replenishment and daily operational rhythms. High attention to detail, ensuring BOH standards, compliance, stockroom organisation and operational processes are consistently executed to a premium level. A customer first approach, supporting the team by resolving operational or service related escalations with fairness and professionalism. Strong product and process knowledge, enabling you to guide both BOH and frontline teams in delivering efficient operations and best in class service. Proven leadership experience - coaching, developing and motivating teams to deliver high standards across stock management, operations and service. A collaborative, solutions focused mindset, working effectively with store leadership and peers while adapting to change in a fast moving retail environment. Belonging at Gymshark We're an equal opportunities employer and we always strive to be as inclusive as possible in all aspects of employment, right from your application. We're committed to finding reasonable adjustments for candidates with specific needs or a disability during our recruitment process, and all applicants will be considered fairly and equally. We do not tolerate discrimination of any kind. The perks Performance based Bonus opportunity Funded Healthcare benefit 25 days holiday & Bank Holidays Contributory Employer pension scheme Gymshark Employee Discount & long service awards Access to High Street cashback and discounts Financial, Physical and Mental Wellbeing Support Enhanced Family Leave package Funded multi site fitness membership Life Assurance Note: The bonus programme and benefits have certain eligibility requirements. Gymshark reserves the right to amend these programs in whole or in part at any time without advance notice.
Apr 27, 2026
Full time
As a Department Manager, you lead from the front - shaping the daily rhythm of your department, inspiring the team and driving an exceptional in store experience. You balance people leadership with operational excellence, ensuring standards, performance and culture remain consistently high. You coach, motivate and develop your team while supporting store management in delivering commercial results and bringing Gymshark's values to life every day. What you'll be doing Leading by example to deliver an exceptional customer experience, ensuring your department is inspiring, inclusive and easy to shop. Driving people performance through effective coaching, structured feedback, appraisals and fair management of performance processes. Taking ownership of commercial performance by monitoring KPIs, driving revenue on the shop floor and executing launches, promotions and seasonal activity. Leading operational excellence across stock accuracy, replenishment, stockroom standards, shrink prevention and daily health & safety compliance. Delivering clear, confident communication through daily huddles, briefings and stakeholder interactions, representing your department with credibility. Using data insight to plan and forecast stock, resources and operational needs, ensuring your department is prepared for trade patterns and upcoming activity. Demonstrating calm, solution focused decision making, supporting store initiatives and managing challenges with professionalism and integrity. Adapting seamlessly between leadership, service and operations, and step in to deputise for senior leaders when required. What you'll need Experience in retail management with strong capability overseeing back of house operations, stock flow, daily processes and commercial performance. Confidence analysing operational and commercial KPIs, identifying trends and taking decisive action to improve departmental performance. Excellent organisation and time management skills, able to balance planning, forecasting, stock accuracy, replenishment and daily operational rhythms. High attention to detail, ensuring BOH standards, compliance, stockroom organisation and operational processes are consistently executed to a premium level. A customer first approach, supporting the team by resolving operational or service related escalations with fairness and professionalism. Strong product and process knowledge, enabling you to guide both BOH and frontline teams in delivering efficient operations and best in class service. Proven leadership experience - coaching, developing and motivating teams to deliver high standards across stock management, operations and service. A collaborative, solutions focused mindset, working effectively with store leadership and peers while adapting to change in a fast moving retail environment. Belonging at Gymshark We're an equal opportunities employer and we always strive to be as inclusive as possible in all aspects of employment, right from your application. We're committed to finding reasonable adjustments for candidates with specific needs or a disability during our recruitment process, and all applicants will be considered fairly and equally. We do not tolerate discrimination of any kind. The perks Performance based Bonus opportunity Funded Healthcare benefit 25 days holiday & Bank Holidays Contributory Employer pension scheme Gymshark Employee Discount & long service awards Access to High Street cashback and discounts Financial, Physical and Mental Wellbeing Support Enhanced Family Leave package Funded multi site fitness membership Life Assurance Note: The bonus programme and benefits have certain eligibility requirements. Gymshark reserves the right to amend these programs in whole or in part at any time without advance notice.
Get Staffed Online Recruitment Limited
Spalding, Lincolnshire
Housing Repairs Response Supervisor Vacancy Type: Permanent/Full Time Hours Per Week: 37 Length of Contract: Permanent Salary Range: £32,597 to £36,363 per annum plus a market supplement of £5,000 Application Deadline: 10 May 2026 Our client is looking for an experienced and motivated Responsive Repairs Supervisor to lead the front line of their Housing Repairs service. If you thrive on problem solving, enjoy leading skilled trade teams, and take pride in delivering a high quality service to residents at their time of need, this is a role where you can make a real difference every single day. Our client is the largest landlord in their district, providing lettings, tenancy and estate management to over 3800 properties. The Housing Repairs service is responsible for the ongoing maintenance, repairs and refurbishment of the council's housing stock, which consists of general and sheltered housing, containing flats, bungalows and houses. Their aim is to provide safe and secure homes for residents to live in, whilst upholding the values and standards of the Council and maintaining their landlord's strategic vision. Key Responsibilities: The successful candidate will be responsible for the day-to-day oversight of the response repairs operational team, with particular focus on Health and Safety, fleet and equipment management, organising training and ensuring customer satisfaction standards are met. Primarily based at our client's offices and depot in Spalding but with the need to regularly visit various sites and properties throughout the district, you will have regular contact with customers, contractors, suppliers and the repairs team to ensure the service is delivered safely and to a high standard. Responsibilities include but not limited to: Ensure compliance with all Health & Safety legislation, including the Health & Safety at Work Act and any specific trade-based legislation and regulations Organise necessary training in relation to legislative requirements or emerging good practices Oversee the management of the vehicle fleet, tools and necessary equipment Investigate and respond to Stage 1 complaints and Service Requests Our client is looking for someone who has previous experience in a similar role and has practical knowledge of construction practices within the social housing or rented sector. Benefits Our client offers excellent terms and conditions of employment including: Access to the Local Government Pension Scheme enjoy peace of mind with generous employer contributions to a scheme designed to provide long-term financial security after your working life Generous annual leave scheme plus option to buy more Employee Assistance Programme Employee Benefits Platform including retail, holiday, and leisure discounts Cycle to work scheme Flu Jabs Free Eye Test voucher for regular screen users Flexible Working Policy Agile Working Policy Car mileage reimbursement Excellent career progression and training opportunities Long Service Recognition Certain restrictions may apply. About Our Client Our client is part of a large local government partnership the largest Council Partnership in the country formed by three district and borough councils. Since October 2021, the Partnership Councils have been working closely to deliver improved services to the communities in the sub-region and already there have been many positive outcomes. Over time, it is envisaged that services will become formally shared across the three Councils creating the opportunity for colleagues to be involved in new and innovative areas of work. Our client is an Equal Opportunities Employer, committed to ensuring all recruitment processes are non-discriminatory and that no potential or current employee is treated unfairly. Our client reserves the right to change the closing date, depending on application numbers. Interviews may be arranged virtually / in person when suitable candidates apply which may be prior to the closing date.
Apr 27, 2026
Full time
Housing Repairs Response Supervisor Vacancy Type: Permanent/Full Time Hours Per Week: 37 Length of Contract: Permanent Salary Range: £32,597 to £36,363 per annum plus a market supplement of £5,000 Application Deadline: 10 May 2026 Our client is looking for an experienced and motivated Responsive Repairs Supervisor to lead the front line of their Housing Repairs service. If you thrive on problem solving, enjoy leading skilled trade teams, and take pride in delivering a high quality service to residents at their time of need, this is a role where you can make a real difference every single day. Our client is the largest landlord in their district, providing lettings, tenancy and estate management to over 3800 properties. The Housing Repairs service is responsible for the ongoing maintenance, repairs and refurbishment of the council's housing stock, which consists of general and sheltered housing, containing flats, bungalows and houses. Their aim is to provide safe and secure homes for residents to live in, whilst upholding the values and standards of the Council and maintaining their landlord's strategic vision. Key Responsibilities: The successful candidate will be responsible for the day-to-day oversight of the response repairs operational team, with particular focus on Health and Safety, fleet and equipment management, organising training and ensuring customer satisfaction standards are met. Primarily based at our client's offices and depot in Spalding but with the need to regularly visit various sites and properties throughout the district, you will have regular contact with customers, contractors, suppliers and the repairs team to ensure the service is delivered safely and to a high standard. Responsibilities include but not limited to: Ensure compliance with all Health & Safety legislation, including the Health & Safety at Work Act and any specific trade-based legislation and regulations Organise necessary training in relation to legislative requirements or emerging good practices Oversee the management of the vehicle fleet, tools and necessary equipment Investigate and respond to Stage 1 complaints and Service Requests Our client is looking for someone who has previous experience in a similar role and has practical knowledge of construction practices within the social housing or rented sector. Benefits Our client offers excellent terms and conditions of employment including: Access to the Local Government Pension Scheme enjoy peace of mind with generous employer contributions to a scheme designed to provide long-term financial security after your working life Generous annual leave scheme plus option to buy more Employee Assistance Programme Employee Benefits Platform including retail, holiday, and leisure discounts Cycle to work scheme Flu Jabs Free Eye Test voucher for regular screen users Flexible Working Policy Agile Working Policy Car mileage reimbursement Excellent career progression and training opportunities Long Service Recognition Certain restrictions may apply. About Our Client Our client is part of a large local government partnership the largest Council Partnership in the country formed by three district and borough councils. Since October 2021, the Partnership Councils have been working closely to deliver improved services to the communities in the sub-region and already there have been many positive outcomes. Over time, it is envisaged that services will become formally shared across the three Councils creating the opportunity for colleagues to be involved in new and innovative areas of work. Our client is an Equal Opportunities Employer, committed to ensuring all recruitment processes are non-discriminatory and that no potential or current employee is treated unfairly. Our client reserves the right to change the closing date, depending on application numbers. Interviews may be arranged virtually / in person when suitable candidates apply which may be prior to the closing date.
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Technical Programme Manager About the role At Capital One, a strong emphasis on technology enabled change is vital as a large proportion of our business strategy is enabled through technology related change. As a Technical Program Manager (TPM), we're looking for someone that can help us build world class technical solutions, to ultimately enable Capital One customers to have incredible experiences. You will play a key role in defining and delivering the future of Capital One architecture. In this role you'll not only be working with a dynamic tech team, but also collaborate with cross functional teams across the business to help define product roadmaps and ultimately future strategy. In addition to the technical programs, you will also work to pave the way for an expanding TPM discipline within the team, by leveraging your industry knowledge and experience to teach the organisation what a great TPM can achieve. We're always thinking about what's next, about how we can innovate and inspire, and about how we can develop the tools our customers need to improve their financial lives - by leveraging best in class technology. That's where you come in. What you'll do Lead programs that deliver on critical business goals, overseeing the full lifecycle including planning, execution and delivery Bring cross functional resources together to tackle a wide range of technical business problems Contribute to the evolution and the effective day to day running of the TPM and wider change management function, leveraging your industry knowledge and experience to help build a best in class TPM function Inspire and influence others to focus on solving clear customer problems and deliver with a customer-first mindset. Provide clear communication and coordination between delivery teams and wider business stakeholders Adapt your methodology and style to suit different scenarios Challenge and stress testing plans, scope and delivery approaches Deal with ambiguity and navigating effectively when processes are not clearly defined or understood Identify ways to improve overall efficiency and ways of working for the TPM and delivery teams What we're looking for Strong technical backgrounds (ideally building highly scalable platforms, products, or services) with the ability to proactively identify and mitigate technical risks throughout delivery life-cycle Experience as a TPM leader to grow and develop a team of TPMs, while also building the foundations for the TPM practice Proven experience of delivering change in a fast paced environment, utilising a variety of delivery methodologies including Agile and MSP Ability to simplify the technically complex and drive well-educated decisions across product, engineering, design, and data science representatives Excellent problem solving skills, providing structured thinking and understanding to problems, transforming them into actionable work for teams, coupled with an unwavering desire to deliver for our customers and business Proven experience of managing cross team dependencies, risks and issues You are confident in leading through ambiguity, in a fast paced, changing environment Strong relationship building and collaboration skills to steer and guide teams and stakeholders up to Director/Sponsor level. A credible track record of improving the effectiveness of delivery Proven experience of managing cross team governance and reporting A passion for leading, coaching and nurturing the very best talent Comfortable working in a complex regulated environment (experience is desirable) Where and how you'll work This is a permanent position based in our Nottingham office. We have a hybrid working model, so you'll be based in our Nottingham office and expected to be in office 3 days a week. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What's in it for you Bring us all this - and you'll be handsomely rewarded with a role contributing to the long term strategy for an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit: We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Apr 27, 2026
Full time
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Technical Programme Manager About the role At Capital One, a strong emphasis on technology enabled change is vital as a large proportion of our business strategy is enabled through technology related change. As a Technical Program Manager (TPM), we're looking for someone that can help us build world class technical solutions, to ultimately enable Capital One customers to have incredible experiences. You will play a key role in defining and delivering the future of Capital One architecture. In this role you'll not only be working with a dynamic tech team, but also collaborate with cross functional teams across the business to help define product roadmaps and ultimately future strategy. In addition to the technical programs, you will also work to pave the way for an expanding TPM discipline within the team, by leveraging your industry knowledge and experience to teach the organisation what a great TPM can achieve. We're always thinking about what's next, about how we can innovate and inspire, and about how we can develop the tools our customers need to improve their financial lives - by leveraging best in class technology. That's where you come in. What you'll do Lead programs that deliver on critical business goals, overseeing the full lifecycle including planning, execution and delivery Bring cross functional resources together to tackle a wide range of technical business problems Contribute to the evolution and the effective day to day running of the TPM and wider change management function, leveraging your industry knowledge and experience to help build a best in class TPM function Inspire and influence others to focus on solving clear customer problems and deliver with a customer-first mindset. Provide clear communication and coordination between delivery teams and wider business stakeholders Adapt your methodology and style to suit different scenarios Challenge and stress testing plans, scope and delivery approaches Deal with ambiguity and navigating effectively when processes are not clearly defined or understood Identify ways to improve overall efficiency and ways of working for the TPM and delivery teams What we're looking for Strong technical backgrounds (ideally building highly scalable platforms, products, or services) with the ability to proactively identify and mitigate technical risks throughout delivery life-cycle Experience as a TPM leader to grow and develop a team of TPMs, while also building the foundations for the TPM practice Proven experience of delivering change in a fast paced environment, utilising a variety of delivery methodologies including Agile and MSP Ability to simplify the technically complex and drive well-educated decisions across product, engineering, design, and data science representatives Excellent problem solving skills, providing structured thinking and understanding to problems, transforming them into actionable work for teams, coupled with an unwavering desire to deliver for our customers and business Proven experience of managing cross team dependencies, risks and issues You are confident in leading through ambiguity, in a fast paced, changing environment Strong relationship building and collaboration skills to steer and guide teams and stakeholders up to Director/Sponsor level. A credible track record of improving the effectiveness of delivery Proven experience of managing cross team governance and reporting A passion for leading, coaching and nurturing the very best talent Comfortable working in a complex regulated environment (experience is desirable) Where and how you'll work This is a permanent position based in our Nottingham office. We have a hybrid working model, so you'll be based in our Nottingham office and expected to be in office 3 days a week. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What's in it for you Bring us all this - and you'll be handsomely rewarded with a role contributing to the long term strategy for an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit: We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Quality Assurance Process Manager (Associate) About this role This is an opportunity to join a vibrant and fast paced team, providing quality assurance and actionable insights to the business. You will be responsible for ensuring the Quality Assurance Process and change is well managed, with appropriately skilled QA's to deliver in line with business needs. This is an individual contributor role, but, working collaboratively with the QA Leadership team, you will help mitigate risk, nurture talent, support skills development and drive high team performance, outputs and business objectives through coaching and mentorship What you'll do Monitoring: Monitoring, evaluating and reporting on performance and process execution across multiple communication channels and multiple Operational lines of Business, with a focus on complex, high risk workstreams, requiring strong judgement skills providing assurance and actionable insight through accuracy and proactive identification of Great customer outcomes, process adherence/execution Non process adherence / execution Training and knowledge gaps Process gaps Error trends and root causes System failures Validation (2nd and 3rd Line of defence monitoring): Conduct reperformance of QA monitoring across multiple workstreams, ensuring consistent and correct outcomes aligned to QA standards and methodology, providing effective feedback and reporting on findings to QA Leadership and supporting with coaching and upskilling QA team members Process Management: Build and maintain knowledge of how our processes operate on the frontline, inclusive of set up and maintenance of key documentation for BAU, QA methodology and framework and control governance, alongside driving consistent and correct application of methodology, mitigating identified risks, gaps and exposure as part of ensuring appropriate governance and control with the QA framework Stakeholder management: Be the point of contact for multiple Operational areas and internal stakeholders, working collaboratively to understand QA output and support continuous improvement inclusive of Leading impactful calibration sessions to Operational and cross functional stakeholders, ensuring a balanced view is discussed to reach the right and calibrated outcome Root cause and thematic analysis to provide actionable insights and recommendations to key stakeholders to improve outcomes and drawing connections across multiple lines of business Deliver effective reporting catering for a wide stakeholder audience As part of supporting the success of the Quality Assurance framework and team excellence, you will also contribute to the following: Performance Management: Monitor QA department output, ensuring deliverables, SLAs and key performance metrics are met, highlighting gaps, findings, recognising excellence and influencing continuous improvement through effective reporting and communication Coaching and Mentoring: Model Quality Assurance excellence, setting a consistent tone for expectations, deliverables, outputs and behaviours through mentoring and coaching QA team members, supporting progress, talent development, framework development and driving strengthened outputs for Stakeholders Onboarding: Design and lead the induction process for new QA hires, ensuring they hit the ground running, empowered, enabled and with a deep understanding of our quality framework, along with leading upskilling to meet department needs Governance: Assess the detailed impacts of change initiatives to ensure all changes are well managed and QA is set up for success. Use problem solving techniques to resolve process breakdowns, including in the management of issues and events impacting the risks of the QA process Support well managed activities such as control testing Be responsible for ensuring appropriate governance is in place to report on business results through Line Of Business meetings Provide administrative support for the management of the QA monitoring platform Reporting and projects: Deliver appropriate reporting for your role along with supporting with adhoc reporting and QA projects What we're looking for A self starter, with the ability to demonstrate initiative, ownership and work autonomously in driving your own performance Ability to build strong relationships with peers and senior stakeholders across other teams which support the QA team, the wider operation and business Be able to quickly learn and maintain a detailed knowledge of agent level processes Knowledge of conduct risk and compliance requirements Excellent organisational skills and strong attention to detail with the ability to plan and prioritise effectively through periods of change The ability to review and analyse data to provide insights into the business and make recommendations balancing customer and business requirements Strong communications skills, being able to present findings in a clear and concise manner both written and verbally Good judgment and decision-making, being able to demonstrate strong reasoning skills with any analysis A passion for improving customer outcomes and Quality Assurance excellence An engaged and motivated individual with a positive mindset, contributing to the culture and values that are important to Capital One Preferable: Experience or expertise in Quality Assurance with an in-depth knowledge of QA processes and QA platforms within a regulated industry Where and how you'll work This is a permanent position and is based in our Nottingham offices. Our hybrid working model offers you the flexibility to work from our offices and from home, when you need to. We're big on collaboration and connection, and so generally encourage our associates to use our offices on Tuesdays, Wednesdays and Thursdays. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking . click apply for full job details
Apr 27, 2026
Full time
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Quality Assurance Process Manager (Associate) About this role This is an opportunity to join a vibrant and fast paced team, providing quality assurance and actionable insights to the business. You will be responsible for ensuring the Quality Assurance Process and change is well managed, with appropriately skilled QA's to deliver in line with business needs. This is an individual contributor role, but, working collaboratively with the QA Leadership team, you will help mitigate risk, nurture talent, support skills development and drive high team performance, outputs and business objectives through coaching and mentorship What you'll do Monitoring: Monitoring, evaluating and reporting on performance and process execution across multiple communication channels and multiple Operational lines of Business, with a focus on complex, high risk workstreams, requiring strong judgement skills providing assurance and actionable insight through accuracy and proactive identification of Great customer outcomes, process adherence/execution Non process adherence / execution Training and knowledge gaps Process gaps Error trends and root causes System failures Validation (2nd and 3rd Line of defence monitoring): Conduct reperformance of QA monitoring across multiple workstreams, ensuring consistent and correct outcomes aligned to QA standards and methodology, providing effective feedback and reporting on findings to QA Leadership and supporting with coaching and upskilling QA team members Process Management: Build and maintain knowledge of how our processes operate on the frontline, inclusive of set up and maintenance of key documentation for BAU, QA methodology and framework and control governance, alongside driving consistent and correct application of methodology, mitigating identified risks, gaps and exposure as part of ensuring appropriate governance and control with the QA framework Stakeholder management: Be the point of contact for multiple Operational areas and internal stakeholders, working collaboratively to understand QA output and support continuous improvement inclusive of Leading impactful calibration sessions to Operational and cross functional stakeholders, ensuring a balanced view is discussed to reach the right and calibrated outcome Root cause and thematic analysis to provide actionable insights and recommendations to key stakeholders to improve outcomes and drawing connections across multiple lines of business Deliver effective reporting catering for a wide stakeholder audience As part of supporting the success of the Quality Assurance framework and team excellence, you will also contribute to the following: Performance Management: Monitor QA department output, ensuring deliverables, SLAs and key performance metrics are met, highlighting gaps, findings, recognising excellence and influencing continuous improvement through effective reporting and communication Coaching and Mentoring: Model Quality Assurance excellence, setting a consistent tone for expectations, deliverables, outputs and behaviours through mentoring and coaching QA team members, supporting progress, talent development, framework development and driving strengthened outputs for Stakeholders Onboarding: Design and lead the induction process for new QA hires, ensuring they hit the ground running, empowered, enabled and with a deep understanding of our quality framework, along with leading upskilling to meet department needs Governance: Assess the detailed impacts of change initiatives to ensure all changes are well managed and QA is set up for success. Use problem solving techniques to resolve process breakdowns, including in the management of issues and events impacting the risks of the QA process Support well managed activities such as control testing Be responsible for ensuring appropriate governance is in place to report on business results through Line Of Business meetings Provide administrative support for the management of the QA monitoring platform Reporting and projects: Deliver appropriate reporting for your role along with supporting with adhoc reporting and QA projects What we're looking for A self starter, with the ability to demonstrate initiative, ownership and work autonomously in driving your own performance Ability to build strong relationships with peers and senior stakeholders across other teams which support the QA team, the wider operation and business Be able to quickly learn and maintain a detailed knowledge of agent level processes Knowledge of conduct risk and compliance requirements Excellent organisational skills and strong attention to detail with the ability to plan and prioritise effectively through periods of change The ability to review and analyse data to provide insights into the business and make recommendations balancing customer and business requirements Strong communications skills, being able to present findings in a clear and concise manner both written and verbally Good judgment and decision-making, being able to demonstrate strong reasoning skills with any analysis A passion for improving customer outcomes and Quality Assurance excellence An engaged and motivated individual with a positive mindset, contributing to the culture and values that are important to Capital One Preferable: Experience or expertise in Quality Assurance with an in-depth knowledge of QA processes and QA platforms within a regulated industry Where and how you'll work This is a permanent position and is based in our Nottingham offices. Our hybrid working model offers you the flexibility to work from our offices and from home, when you need to. We're big on collaboration and connection, and so generally encourage our associates to use our offices on Tuesdays, Wednesdays and Thursdays. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking . click apply for full job details
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Senior Digital Product Manager Job Description About this role Year after year we've been recognised as a great place to work. In 2025, Capital One was ranked 15th in the UK's Best Workplaces list. Our Product Managers are pivotal in the delivery of value, fostering collaboration, and taking responsibility for where and how we invest. As a senior member of our Digital Product team, you will play a strategic role in the definition of our digital product investments. You will be forever building on your understanding of both our consumer and business needs, working across the business to realise this value into the market. What you'll do Autonomously lead the discovery, definition and delivery of new digital products and features that deliver our key business outcomes Collaborate effectively with engineering teams, designers, and others to create compelling strategies for our products, and deliver on them Be passionate about how consumer credit works so that you can disrupt it from the inside out Challenge and champion technology choices to deliver innovative and resilient solutions that enable both near and long term value Integrate business analytics and operational excellence in every aspect of product design and development, and define metrics to measure the success of products Maintain a rigorously human-centred approach, obsessing about internal and external customer needs to reimagine customer interactions What you'll bring Proven experience working within a regulated industry with demonstrable in market results A track record of thought leadership and delivery across complex products or platform capabilities Ability to influence and inspire senior stakeholders through strong commercial thinking & engaging communication Proven ability to leverage data and insight to define product strategy and customer experience Ability to appreciate the detail, get under the hood and make decisions that unleash product engineering Excellent communication skills, able to engage, influence and inspire Passionate about achieving the right outcome Where and how you'll work This is a permanent position and can be based in our Nottingham or London offices. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Apr 27, 2026
Full time
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Senior Digital Product Manager Job Description About this role Year after year we've been recognised as a great place to work. In 2025, Capital One was ranked 15th in the UK's Best Workplaces list. Our Product Managers are pivotal in the delivery of value, fostering collaboration, and taking responsibility for where and how we invest. As a senior member of our Digital Product team, you will play a strategic role in the definition of our digital product investments. You will be forever building on your understanding of both our consumer and business needs, working across the business to realise this value into the market. What you'll do Autonomously lead the discovery, definition and delivery of new digital products and features that deliver our key business outcomes Collaborate effectively with engineering teams, designers, and others to create compelling strategies for our products, and deliver on them Be passionate about how consumer credit works so that you can disrupt it from the inside out Challenge and champion technology choices to deliver innovative and resilient solutions that enable both near and long term value Integrate business analytics and operational excellence in every aspect of product design and development, and define metrics to measure the success of products Maintain a rigorously human-centred approach, obsessing about internal and external customer needs to reimagine customer interactions What you'll bring Proven experience working within a regulated industry with demonstrable in market results A track record of thought leadership and delivery across complex products or platform capabilities Ability to influence and inspire senior stakeholders through strong commercial thinking & engaging communication Proven ability to leverage data and insight to define product strategy and customer experience Ability to appreciate the detail, get under the hood and make decisions that unleash product engineering Excellent communication skills, able to engage, influence and inspire Passionate about achieving the right outcome Where and how you'll work This is a permanent position and can be based in our Nottingham or London offices. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Front Of House Property Admin £28,000 Oxford A leading real estate company is seeking a Front of House Property Administrator to join our dynamic team in Oxford. As a key member of our front-of-house operations, you'll be the heart of the resident experience ensuring residents receive exceptional service and the building is maintained to the highest standards. This is a permanent role with a competitive salary and benefits package. Key Responsibilities Be the face of the property, delivering exceptional customer service and building strong relationships with residents. Contribute to the efficient management and maintenance of the property, working closely with cross-functional teams to ensure a seamless experience. Embrace new challenges and opportunities, showcasing creativity and problem-solving skills to deliver exceptional outcomes for residents and the wider community. Deliver the company's customer service strategy and standards, driving resident satisfaction through excellent service delivery. Carry out a wide range of front-line services, including meet and greet, reception duties, parcel handling, inspections, and lettings viewings. Support the delivery of high-quality services across front and back-of-house functions, amenity space management, voids and unit management, tenancy, and income management. Encourage and support resident engagement, promoting positive relationships with residents and external partners. Demonstrate a strong understanding of health and safety requirements on-site and the ability to implement them effectively. Preferred Qualifications & Experience Previous experience working in organizations providing market rental properties, travel and tourism, or hospitality is essential. Strong written and verbal communication skills, with the ability to engage effectively with residents and colleagues. Qualifications in property management or customer service would be advantageous, along with a proven track record of working towards and achieving targets. Disclaimer Integro Partners Ltd operates as an employment agency and employment business. No terminology in this advert is intended to discriminate on the grounds of age or experience, and we confirm that we are happy to accept applications from persons of any age or experience for this role
Apr 27, 2026
Full time
Front Of House Property Admin £28,000 Oxford A leading real estate company is seeking a Front of House Property Administrator to join our dynamic team in Oxford. As a key member of our front-of-house operations, you'll be the heart of the resident experience ensuring residents receive exceptional service and the building is maintained to the highest standards. This is a permanent role with a competitive salary and benefits package. Key Responsibilities Be the face of the property, delivering exceptional customer service and building strong relationships with residents. Contribute to the efficient management and maintenance of the property, working closely with cross-functional teams to ensure a seamless experience. Embrace new challenges and opportunities, showcasing creativity and problem-solving skills to deliver exceptional outcomes for residents and the wider community. Deliver the company's customer service strategy and standards, driving resident satisfaction through excellent service delivery. Carry out a wide range of front-line services, including meet and greet, reception duties, parcel handling, inspections, and lettings viewings. Support the delivery of high-quality services across front and back-of-house functions, amenity space management, voids and unit management, tenancy, and income management. Encourage and support resident engagement, promoting positive relationships with residents and external partners. Demonstrate a strong understanding of health and safety requirements on-site and the ability to implement them effectively. Preferred Qualifications & Experience Previous experience working in organizations providing market rental properties, travel and tourism, or hospitality is essential. Strong written and verbal communication skills, with the ability to engage effectively with residents and colleagues. Qualifications in property management or customer service would be advantageous, along with a proven track record of working towards and achieving targets. Disclaimer Integro Partners Ltd operates as an employment agency and employment business. No terminology in this advert is intended to discriminate on the grounds of age or experience, and we confirm that we are happy to accept applications from persons of any age or experience for this role
Job Title: Receptionist / Front of House Salary: 26,000 Contract: Full-time, permanent (37.5 hours per week, Monday to Friday) Do you enjoy working in a front-facing role where you can provide a high level of service and keep things running smoothly? We're working with a well-established company who is looking for a Customer Coordinator to join their friendly and growing team. You'll be the first point of contact for visitors and will work closely with specialists, managers and external partners, playing a key role in the day-to-day running of the site. What you'll be doing: Meeting and greeting visitors, ensuring a professional and welcoming experience Managing customer enquiries and supporting them throughout their journey Booking appointments and coordinating follow-ups Maintaining accurate records and updating internal systems Keeping the reception area organised and presentable Taking payments and handling transactions Responding to queries via phone, email and written correspondence Managing inbound and outbound calls and general inbox activity What we're looking for: Previous experience in a front-of-house or administrative role Confident telephone manner and strong communication skills Organised, reliable and detail-focused Able to work in a busy environment and adapt when needed Good working knowledge of Microsoft Office Professional presentation Flexibility to cover other sites on occasion Own transport due to location If you're looking for a role where you can really make an impact and be part of a supportive team, we'd love to hear from you. Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout. PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
Apr 27, 2026
Full time
Job Title: Receptionist / Front of House Salary: 26,000 Contract: Full-time, permanent (37.5 hours per week, Monday to Friday) Do you enjoy working in a front-facing role where you can provide a high level of service and keep things running smoothly? We're working with a well-established company who is looking for a Customer Coordinator to join their friendly and growing team. You'll be the first point of contact for visitors and will work closely with specialists, managers and external partners, playing a key role in the day-to-day running of the site. What you'll be doing: Meeting and greeting visitors, ensuring a professional and welcoming experience Managing customer enquiries and supporting them throughout their journey Booking appointments and coordinating follow-ups Maintaining accurate records and updating internal systems Keeping the reception area organised and presentable Taking payments and handling transactions Responding to queries via phone, email and written correspondence Managing inbound and outbound calls and general inbox activity What we're looking for: Previous experience in a front-of-house or administrative role Confident telephone manner and strong communication skills Organised, reliable and detail-focused Able to work in a busy environment and adapt when needed Good working knowledge of Microsoft Office Professional presentation Flexibility to cover other sites on occasion Own transport due to location If you're looking for a role where you can really make an impact and be part of a supportive team, we'd love to hear from you. Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout. PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Senior Data Product Manager About this role Year after year we've been recognised as a great place to work. In 2025, Capital One was ranked 15th in the UK's Best Workplaces list. At Capital One, we believe great products begin with a deep understanding of our customers. From our earliest days, we pioneered the use of predictive modeling to individually personalise credit card offers, turning the entire industry on its head. Our heritage of data driven decisions, combined with human centred approach, enables us to continue to design and build truly innovative financial experiences for our customers. We're using this approach to build our next generation data platform, leveraging modern technology to deliver transformative experiences to our customers. We're seeking a Senior Data Product Manager, who will be pivotal in the delivery of value and fostering collaboration. As a senior member of our Digital Product team, you will play a strategic role in defining where we invest in our data products and platforms, working with stakeholders across Engineering, Business Analysis, Data Science, Data Analytics and Data Governance. What you'll do Autonomously lead the discovery, definition and delivery of new data products and platform features that deliver our key business outcomes across data, modelling, reporting and analytical capabilities Manage existing data products to drive business performance across the value chain, including growth, underwriting, marketing and customer servicing. Collaborate with data producers and consumers (Data Scientists, Analysts & Engineers) to define Product capability needs and prioritise delivery of those that add most value Collaborate with your product team, engineering, delivery leads, consulting groups (Architecture, Cyber & Data Risk) and the US Enterprise to ensure those capabilities make it into the hands of our users Be an advocate for data governance, ensuring that everything we build meets our high standards whilst providing a frictionless user experience Integrate business analytics in every aspect of design and development, and define metrics to measure the success of products Maintain a rigorously human-centred approach, obsessing about internal and external customer needs to reimagine customer interactions What you'll bring Proven experience identifying business opportunities and translating them into Data, Machine Learning and AI products in the technology or digital arenas. A track record of thought leadership and delivery across complex products or platform capabilities Ability to influence and inspire senior stakeholders through strong commercial thinking & engaging communication Proven ability to leverage data and insight to define product strategy and customer experience Passionate about collaborating with technically minded data users and engineers, but you can also translate for non-technical stakeholders Excellent communication skills, able to engage, influence and inspire Deep understanding of data applications An understanding of UK regulatory landscapes and consumer lending would be desirable Where and how you'll work This is a permanent position based in our Nottingham or London offices. If you're based in the London office, there will be frequent travel to Nottingham. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in one of our offices 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for fem
Apr 27, 2026
Full time
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Senior Data Product Manager About this role Year after year we've been recognised as a great place to work. In 2025, Capital One was ranked 15th in the UK's Best Workplaces list. At Capital One, we believe great products begin with a deep understanding of our customers. From our earliest days, we pioneered the use of predictive modeling to individually personalise credit card offers, turning the entire industry on its head. Our heritage of data driven decisions, combined with human centred approach, enables us to continue to design and build truly innovative financial experiences for our customers. We're using this approach to build our next generation data platform, leveraging modern technology to deliver transformative experiences to our customers. We're seeking a Senior Data Product Manager, who will be pivotal in the delivery of value and fostering collaboration. As a senior member of our Digital Product team, you will play a strategic role in defining where we invest in our data products and platforms, working with stakeholders across Engineering, Business Analysis, Data Science, Data Analytics and Data Governance. What you'll do Autonomously lead the discovery, definition and delivery of new data products and platform features that deliver our key business outcomes across data, modelling, reporting and analytical capabilities Manage existing data products to drive business performance across the value chain, including growth, underwriting, marketing and customer servicing. Collaborate with data producers and consumers (Data Scientists, Analysts & Engineers) to define Product capability needs and prioritise delivery of those that add most value Collaborate with your product team, engineering, delivery leads, consulting groups (Architecture, Cyber & Data Risk) and the US Enterprise to ensure those capabilities make it into the hands of our users Be an advocate for data governance, ensuring that everything we build meets our high standards whilst providing a frictionless user experience Integrate business analytics in every aspect of design and development, and define metrics to measure the success of products Maintain a rigorously human-centred approach, obsessing about internal and external customer needs to reimagine customer interactions What you'll bring Proven experience identifying business opportunities and translating them into Data, Machine Learning and AI products in the technology or digital arenas. A track record of thought leadership and delivery across complex products or platform capabilities Ability to influence and inspire senior stakeholders through strong commercial thinking & engaging communication Proven ability to leverage data and insight to define product strategy and customer experience Passionate about collaborating with technically minded data users and engineers, but you can also translate for non-technical stakeholders Excellent communication skills, able to engage, influence and inspire Deep understanding of data applications An understanding of UK regulatory landscapes and consumer lending would be desirable Where and how you'll work This is a permanent position based in our Nottingham or London offices. If you're based in the London office, there will be frequent travel to Nottingham. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in one of our offices 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for fem
Chef Manager - Weekdays Only! Location: Frome, Somerset Salary: £15.06 per hour Working Pattern: 30 hours per week, Monday to Friday - 7am start For more information about careers at Dine Contract Catering and our benefits please visit: Careers at Dine Contract Catering We're looking for a Chef Manager who can do more than cook. This is a role for a hands-on leader who's as confident at the stove as they are in a client meeting, someone who understands how to run a business and deliver food that delights. As our Chef Manager, you'll be responsible for overseeing the breakfast service and vending at our client's site. This is a lone working site, you will oversee the full service from preparation, serving of meals and operating the till for all customers. As the heartbeat of the site, you'll oversee every aspect of the catering operation, from menu planning to client relationships, budgets, compliance, and service delivery. You'll cook with passion and run the outlet like it's your own. What You'll Be Doing: Oversee the full catering operation from food to finance to front of house. Managing food costs, margins, waste and labour with commercial precision. Build strong relationships with our clients and guests. Understanding their needs, exceeding expectations and delivering service with an impact. Ensure compliance with food safety, health & safety and company standards at all times. Drive consistency and quality across the kitchen and wider catering operation. What you'll bring to the table: Proven experience as a Chef Manager or Senior Chef with strong operational experience. A passion for fresh food, seasonal ingredients, and high-quality service delivery. A strong sense of ownership and ability to manage client relationships. Strong financial acumen. You understand P&L, cost control, and business KPIs. Hungry for more? We also offer exciting culinary pathways for team members who want to level up. With real-time mentoring, hands-on experience, and the chance to earn recognised qualifications, it's a delicious way to grow your skills while doing what you love. Personality behind every plate Dine provides tailored food services to 140 clients in the business and industry sector. With over two decades of industry experience, we pride ourselves on offering a personalised approach to our clients, whilst delivering outstanding service. Our passion lies in creating great-tasting menus, promoting sustainability, and proudly working with local suppliers and communities. That's why our menus feature only locally sourced, seasonal, and sustainable ingredients with a target of reaching Climate Zero by 2030. Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!
Apr 27, 2026
Full time
Chef Manager - Weekdays Only! Location: Frome, Somerset Salary: £15.06 per hour Working Pattern: 30 hours per week, Monday to Friday - 7am start For more information about careers at Dine Contract Catering and our benefits please visit: Careers at Dine Contract Catering We're looking for a Chef Manager who can do more than cook. This is a role for a hands-on leader who's as confident at the stove as they are in a client meeting, someone who understands how to run a business and deliver food that delights. As our Chef Manager, you'll be responsible for overseeing the breakfast service and vending at our client's site. This is a lone working site, you will oversee the full service from preparation, serving of meals and operating the till for all customers. As the heartbeat of the site, you'll oversee every aspect of the catering operation, from menu planning to client relationships, budgets, compliance, and service delivery. You'll cook with passion and run the outlet like it's your own. What You'll Be Doing: Oversee the full catering operation from food to finance to front of house. Managing food costs, margins, waste and labour with commercial precision. Build strong relationships with our clients and guests. Understanding their needs, exceeding expectations and delivering service with an impact. Ensure compliance with food safety, health & safety and company standards at all times. Drive consistency and quality across the kitchen and wider catering operation. What you'll bring to the table: Proven experience as a Chef Manager or Senior Chef with strong operational experience. A passion for fresh food, seasonal ingredients, and high-quality service delivery. A strong sense of ownership and ability to manage client relationships. Strong financial acumen. You understand P&L, cost control, and business KPIs. Hungry for more? We also offer exciting culinary pathways for team members who want to level up. With real-time mentoring, hands-on experience, and the chance to earn recognised qualifications, it's a delicious way to grow your skills while doing what you love. Personality behind every plate Dine provides tailored food services to 140 clients in the business and industry sector. With over two decades of industry experience, we pride ourselves on offering a personalised approach to our clients, whilst delivering outstanding service. Our passion lies in creating great-tasting menus, promoting sustainability, and proudly working with local suppliers and communities. That's why our menus feature only locally sourced, seasonal, and sustainable ingredients with a target of reaching Climate Zero by 2030. Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!
My client is a prominent Business Centre based centrally in Belfast City Centre offering a complete range of serviced office solutions to include fully furnished office space with access to a range of meeting rooms and conference facilities. They now seek to recruit a competent individual to oversee the Front of House and Operational aspects of the centre. This is a rewarding and varied role, it offers a good level of autonomy to help you deliver a first class service that meets the individual needs of existing clients. You will have proven administration and organisational skills with a keen eye for detail. Candidates must be natural communicators, have excellent rapport building skills, have a professional demeanour at all times with the confidence to show potential new clients around the centre promoting the benefits, whilst answering any questions about the comprehensive range of services. The ability to multi-task is essential, you will be able to logically plan and split your time to perform these roles and duties: - Front of House - Working as part of the front of house team you will collectively handle and manage reception tasks including meeting and greeting visitors, dealing with couriers, post etc. You will be the main point of contact for clients on a daily basis taking responsibility for booking conference/meeting rooms, ordering external catering and recording monthly billing. (Minimal accounts exp. required). Pass enquiries from new clients on to the sales team. You will show prospective clients the range of facilities available and prepare and issue them with welcome packs. Operations - You will liaise with new clients to coordinate setting up phone systems and internet connections. Coordinate move outs to make them happen smoothly. Reporting of maintenance and technical issues. Liaise with clients to agree fire procedures on a bi-annual basis. Liaise with cleaning company to ensure high standards. Starting salary of £30,000 to £35,000 on offer to the right candidate who can demonstrate similar experience gained in a comparable role. Hours of work 9.00am to 5.00pm Monday to Friday. Free Car Parking, Pension, 28 days holiday. Professional offices based close to City Hall. Interested? Contact Bill Ashe at Staff Source by forwarding your CV for consideration.
Apr 27, 2026
Full time
My client is a prominent Business Centre based centrally in Belfast City Centre offering a complete range of serviced office solutions to include fully furnished office space with access to a range of meeting rooms and conference facilities. They now seek to recruit a competent individual to oversee the Front of House and Operational aspects of the centre. This is a rewarding and varied role, it offers a good level of autonomy to help you deliver a first class service that meets the individual needs of existing clients. You will have proven administration and organisational skills with a keen eye for detail. Candidates must be natural communicators, have excellent rapport building skills, have a professional demeanour at all times with the confidence to show potential new clients around the centre promoting the benefits, whilst answering any questions about the comprehensive range of services. The ability to multi-task is essential, you will be able to logically plan and split your time to perform these roles and duties: - Front of House - Working as part of the front of house team you will collectively handle and manage reception tasks including meeting and greeting visitors, dealing with couriers, post etc. You will be the main point of contact for clients on a daily basis taking responsibility for booking conference/meeting rooms, ordering external catering and recording monthly billing. (Minimal accounts exp. required). Pass enquiries from new clients on to the sales team. You will show prospective clients the range of facilities available and prepare and issue them with welcome packs. Operations - You will liaise with new clients to coordinate setting up phone systems and internet connections. Coordinate move outs to make them happen smoothly. Reporting of maintenance and technical issues. Liaise with clients to agree fire procedures on a bi-annual basis. Liaise with cleaning company to ensure high standards. Starting salary of £30,000 to £35,000 on offer to the right candidate who can demonstrate similar experience gained in a comparable role. Hours of work 9.00am to 5.00pm Monday to Friday. Free Car Parking, Pension, 28 days holiday. Professional offices based close to City Hall. Interested? Contact Bill Ashe at Staff Source by forwarding your CV for consideration.
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Senior Data Analyst About the role Are you an experienced and passionate data professional looking to drive meaningful change? This could be the perfect role for you. Data Analysis is at the core of our UK business, delivering critical insights that shape information-driven strategies and influence key company decisions. As a Senior Lead Data Analyst, you will take a pivotal role in driving analytical excellence, spearheading analytical initiatives, and shaping the agenda for high-impact business areas. Using advanced analytical and technical expertise, you will innovate, build, and maintain well-managed data solutions-making complex business data more accessible and actionable. What You'll Do On any given day, you'll work across problem-solving, solution generation, innovation, and data management. Your responsibilities will include: Data Extraction & Manipulation - Handling highly complex, business-critical requests with precision. Collaboration & Solution Development - Partnering with diverse teams and stakeholders to design user-friendly data solutions, tools, and self-service frameworks. Insight Generation - Scanning and leveraging available data sources to provide actionable insights that drive business growth. Exploring Emerging Technologies - Quickly adapting to and integrating new technologies to enhance analytical capabilities. Subject Matter Expertise - Developing deep expertise in key data-driven workstreams and becoming a trusted advisor across the business. Additional Contributions - Providing consultancy and resolution support for customer-impacting issues, fulfilling customer account updates, and producing large data sets for customer surveys. What We're Looking For Expertise in Data Analytics - Advanced proficiency in core data analyst skills, including coding, data transformation, comprehensive data knowledge, and a strong understanding of systems. Technical Excellence - Advanced SQL skills required, with proficiency in at least one additional programming language (e.g. Python, R) preferred. Strategic Thinking & Stakeholder Engagement - Proven ability to communicate complex data insights to non-technical stakeholders and drive decision-making. Problem-Solving & Analytical Rigor - A structured, inquisitive approach to solving challenges through data-driven methods. Numerical & Trend Analysis - A natural affinity for numbers and a keen eye for identifying trends to inform business decisions. Initiative & Ownership - Strong ability to prioritize workloads, deliver results at pace, and escalate issues effectively when required. Where and how you'll work This is a permanent position based in our Nottingham office. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Apr 27, 2026
Full time
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Senior Data Analyst About the role Are you an experienced and passionate data professional looking to drive meaningful change? This could be the perfect role for you. Data Analysis is at the core of our UK business, delivering critical insights that shape information-driven strategies and influence key company decisions. As a Senior Lead Data Analyst, you will take a pivotal role in driving analytical excellence, spearheading analytical initiatives, and shaping the agenda for high-impact business areas. Using advanced analytical and technical expertise, you will innovate, build, and maintain well-managed data solutions-making complex business data more accessible and actionable. What You'll Do On any given day, you'll work across problem-solving, solution generation, innovation, and data management. Your responsibilities will include: Data Extraction & Manipulation - Handling highly complex, business-critical requests with precision. Collaboration & Solution Development - Partnering with diverse teams and stakeholders to design user-friendly data solutions, tools, and self-service frameworks. Insight Generation - Scanning and leveraging available data sources to provide actionable insights that drive business growth. Exploring Emerging Technologies - Quickly adapting to and integrating new technologies to enhance analytical capabilities. Subject Matter Expertise - Developing deep expertise in key data-driven workstreams and becoming a trusted advisor across the business. Additional Contributions - Providing consultancy and resolution support for customer-impacting issues, fulfilling customer account updates, and producing large data sets for customer surveys. What We're Looking For Expertise in Data Analytics - Advanced proficiency in core data analyst skills, including coding, data transformation, comprehensive data knowledge, and a strong understanding of systems. Technical Excellence - Advanced SQL skills required, with proficiency in at least one additional programming language (e.g. Python, R) preferred. Strategic Thinking & Stakeholder Engagement - Proven ability to communicate complex data insights to non-technical stakeholders and drive decision-making. Problem-Solving & Analytical Rigor - A structured, inquisitive approach to solving challenges through data-driven methods. Numerical & Trend Analysis - A natural affinity for numbers and a keen eye for identifying trends to inform business decisions. Initiative & Ownership - Strong ability to prioritize workloads, deliver results at pace, and escalate issues effectively when required. Where and how you'll work This is a permanent position based in our Nottingham office. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Are you an experienced Key Account Manager or National Account Manager curating relationships and developing long term strategic partnerships? Do you have a successful track record selling technology solutions to major high street retailers, quick service restaurants, leisure or the banking world? You're now looking for that next step with autonomy and backing from a business that consistently innovates with marketing leading products. BASIC SALARY: £50,000 - £55,000 BENEFITS: £40,000 OTE commission (paid monthly) Company car (BMW 330e) Pension (minimum 5% company contribution) 25 days holiday (plus 8 bank holidays) Full business expenses with company credit card LOCATION: Office based in the Midlands, you will travel throughout the southern half of the UK and would be expected to be on the road 3-4 days per week, with 1 or 2 days at Head Office COMMUTABLE LOCATIONS: Birmingham, Coventry, Oxford, Swindon, Bristol, Northampton, Milton Keynes, Peterborough, Cambridge JOB DESCRIPTION: Key Account Manager, National Account Manager - Retail, Hospitality, Banking Reporting directly to the UK Sales Director you will take full ownership of half of the UK, everything south of Coventry. You'll be trusted to drive a clear strategy and be the expert in your region, with responsibility for both new business acquisition and development of existing accounts. You will be spending the majority of your time in front of customers. KEY RESPONSIBILITIES: Key Account Manager, National Account Manager - Retail, Hospitality, Banking Manage a £4-6m portfolio of accounts, made up from household names across retail, grocery, banking and leisure Your time will be split between managing existing accounts and securing new business £1m new business / growth target. Work closely with the technical team and target customers to develop technical solutions to complex needs Lead commercial negotiations on high value projects Provide market intelligence which will be instrumental in shaping the UK strategy. Management of and partnering with an internal Business Development Manager PERSON SPECIFICATION: Key Account Manager, National Account Manager - Retail, Hospitality, Banking You will be a proven sales professional who thrives in a structured, performancedriven environment. You understand buying cycles and the demands of complex integrated solutions that are critical to your clients' operational success. We're looking for someone who can demonstrate: A proven track record of both new business and managing key clients with major or complex accounts (particularly national chains). Knowledge of the UK Retail, Banking, QSR, Hospitality and/or Leisure sectors. Experience in selling 'goods not for resale', ideally both hardware and software. This could be POS, EPOS, cash handling, self-checkouts, payment solutions, CIT, loss prevention, shop fitting, queue management, intelligent shelving, access control or any technology driven retail solutions. THE COMPANY: We are a UK based global business specialising in intelligent cash handling solutions for an enviable list of clients. Having been established for over 50 years and widely considered the UK market leader, we pride ourselves in building long term strategic partnerships with some of the UK's biggest and best brands. INTERESTED? Please click apply. You will receive an acknowledgement of your application. Wallace Hind Selection, alongside our client embrace diversity, champion equality, and foster inclusion to create a work environment where everyone belongs and thrives. Please Note: Wallace Hind Selection have been chosen as the retained recruitment partner of our client and therefore any direct applications to our client from candidates or agencies will be forwarded on to us direct. REF: HH18451, Wallace Hind Selection
Apr 27, 2026
Full time
Are you an experienced Key Account Manager or National Account Manager curating relationships and developing long term strategic partnerships? Do you have a successful track record selling technology solutions to major high street retailers, quick service restaurants, leisure or the banking world? You're now looking for that next step with autonomy and backing from a business that consistently innovates with marketing leading products. BASIC SALARY: £50,000 - £55,000 BENEFITS: £40,000 OTE commission (paid monthly) Company car (BMW 330e) Pension (minimum 5% company contribution) 25 days holiday (plus 8 bank holidays) Full business expenses with company credit card LOCATION: Office based in the Midlands, you will travel throughout the southern half of the UK and would be expected to be on the road 3-4 days per week, with 1 or 2 days at Head Office COMMUTABLE LOCATIONS: Birmingham, Coventry, Oxford, Swindon, Bristol, Northampton, Milton Keynes, Peterborough, Cambridge JOB DESCRIPTION: Key Account Manager, National Account Manager - Retail, Hospitality, Banking Reporting directly to the UK Sales Director you will take full ownership of half of the UK, everything south of Coventry. You'll be trusted to drive a clear strategy and be the expert in your region, with responsibility for both new business acquisition and development of existing accounts. You will be spending the majority of your time in front of customers. KEY RESPONSIBILITIES: Key Account Manager, National Account Manager - Retail, Hospitality, Banking Manage a £4-6m portfolio of accounts, made up from household names across retail, grocery, banking and leisure Your time will be split between managing existing accounts and securing new business £1m new business / growth target. Work closely with the technical team and target customers to develop technical solutions to complex needs Lead commercial negotiations on high value projects Provide market intelligence which will be instrumental in shaping the UK strategy. Management of and partnering with an internal Business Development Manager PERSON SPECIFICATION: Key Account Manager, National Account Manager - Retail, Hospitality, Banking You will be a proven sales professional who thrives in a structured, performancedriven environment. You understand buying cycles and the demands of complex integrated solutions that are critical to your clients' operational success. We're looking for someone who can demonstrate: A proven track record of both new business and managing key clients with major or complex accounts (particularly national chains). Knowledge of the UK Retail, Banking, QSR, Hospitality and/or Leisure sectors. Experience in selling 'goods not for resale', ideally both hardware and software. This could be POS, EPOS, cash handling, self-checkouts, payment solutions, CIT, loss prevention, shop fitting, queue management, intelligent shelving, access control or any technology driven retail solutions. THE COMPANY: We are a UK based global business specialising in intelligent cash handling solutions for an enviable list of clients. Having been established for over 50 years and widely considered the UK market leader, we pride ourselves in building long term strategic partnerships with some of the UK's biggest and best brands. INTERESTED? Please click apply. You will receive an acknowledgement of your application. Wallace Hind Selection, alongside our client embrace diversity, champion equality, and foster inclusion to create a work environment where everyone belongs and thrives. Please Note: Wallace Hind Selection have been chosen as the retained recruitment partner of our client and therefore any direct applications to our client from candidates or agencies will be forwarded on to us direct. REF: HH18451, Wallace Hind Selection
Job Title: Housing Officer known internally as a "Local Housing Manager" Location: Clapham Park Salary Banding Range: £41,235 - £43,405 Full Time 37.5hr working week - Permanent Position This role MTVH are recruiting for a skilled and experienced Local Housing Manager who can provide excellent housing & estate services to our rented properties within a defined geographical patch. As our Local Housing Manager, you will be the front facing representative of MTVH, co-ordinating internal & external services to meet the diverse range of needs of our customer base by delivering services both on an individual & local basis to a high standard. It is essential that the ideal candidate has proven previous experience of dealing with customers presenting with complex or challenging needs. This role is predominantly based within office hours of 9-5.30pm (flexibility with hours to be discussed at interview) working a 37.5hr week Monday to Friday. You will be expected to be out on-site 3 days per week with 2 days being spent in-house at our Clapham Park office coupled with home working. As with any community-based role, occasional flexibility with working hours will be required and part of your job role will see you participating in supporting our customers with local initiatives and on occasions can involve weekend work, although this is not common. This role will also require you to manage relationships with the Local Authority and other Housing Association partners. You will also be the point of contact for customers with respect to general ASB complaints, estate services, tenancy management, tenancy enforcement and lettings management. What you'll need to succeed: • Essential car user • Experience of working in a social housing setting is essential • Experience of working within a supported housing environment is desirable • Whilst good working knowledge of housing practice, housing law and the principles of service charge management is essential, to really succeed it will be your values and passion that will set you apart. • At MTVH our values of care, dare and collaborate run through all that we do, we're looking for people who can demonstrate these behaviours every day of the week. • At a time of continuing change, you should be able to demonstrate the ability to adapt and be flexible • Ability to collaborate, network and be a strong team player • Experience of dealing with customers from different backgrounds, presenting with complex or challenging needs is essential • Experience of excellent administration skills & analysing customer feedback to achieve service improvements • Attention to detail and accuracy in writing, reporting and numeracy • Experience of dealing with customers face to face and responding to customer enquiries on the phone and in writing • Ability to self-manage a varied and demanding workload, prioritising and organising too • A self-starter who isn't afraid of challenge, shows innovation, initiative, empathy & passion • The ability to manage and report on projects against agreed targets • Must possess excellent office management skills, managing inboxes, keys etc • Must be willing to work flexible hours as required Desirable • Housing qualification To meet our commitment to providing safe, high-quality services to our customers we will complete a basic background check with the Disclosure and Barring service once an offer of employment is made. As this is part of MTVH's onboarding process the cost will be paid for by the organisation and a new checked performed every three yea Metropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England. We also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people. We deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities. A member of the National Housing Federation the G15 ? which represents London?s largest housing associations ? we influence policy for the benefits of our residents and the wider sector. In October 2018 like minded housing associations Metropolitan and Thames Valley Housing formally completed a partnership to form Metropolitan Thames Valley. We came together because we want to improve the services we provide and do more in our communities. We?ll do this by listening to our customers and working alongside them. Phone: (phone number removed) Email: (url removed)
Apr 27, 2026
Full time
Job Title: Housing Officer known internally as a "Local Housing Manager" Location: Clapham Park Salary Banding Range: £41,235 - £43,405 Full Time 37.5hr working week - Permanent Position This role MTVH are recruiting for a skilled and experienced Local Housing Manager who can provide excellent housing & estate services to our rented properties within a defined geographical patch. As our Local Housing Manager, you will be the front facing representative of MTVH, co-ordinating internal & external services to meet the diverse range of needs of our customer base by delivering services both on an individual & local basis to a high standard. It is essential that the ideal candidate has proven previous experience of dealing with customers presenting with complex or challenging needs. This role is predominantly based within office hours of 9-5.30pm (flexibility with hours to be discussed at interview) working a 37.5hr week Monday to Friday. You will be expected to be out on-site 3 days per week with 2 days being spent in-house at our Clapham Park office coupled with home working. As with any community-based role, occasional flexibility with working hours will be required and part of your job role will see you participating in supporting our customers with local initiatives and on occasions can involve weekend work, although this is not common. This role will also require you to manage relationships with the Local Authority and other Housing Association partners. You will also be the point of contact for customers with respect to general ASB complaints, estate services, tenancy management, tenancy enforcement and lettings management. What you'll need to succeed: • Essential car user • Experience of working in a social housing setting is essential • Experience of working within a supported housing environment is desirable • Whilst good working knowledge of housing practice, housing law and the principles of service charge management is essential, to really succeed it will be your values and passion that will set you apart. • At MTVH our values of care, dare and collaborate run through all that we do, we're looking for people who can demonstrate these behaviours every day of the week. • At a time of continuing change, you should be able to demonstrate the ability to adapt and be flexible • Ability to collaborate, network and be a strong team player • Experience of dealing with customers from different backgrounds, presenting with complex or challenging needs is essential • Experience of excellent administration skills & analysing customer feedback to achieve service improvements • Attention to detail and accuracy in writing, reporting and numeracy • Experience of dealing with customers face to face and responding to customer enquiries on the phone and in writing • Ability to self-manage a varied and demanding workload, prioritising and organising too • A self-starter who isn't afraid of challenge, shows innovation, initiative, empathy & passion • The ability to manage and report on projects against agreed targets • Must possess excellent office management skills, managing inboxes, keys etc • Must be willing to work flexible hours as required Desirable • Housing qualification To meet our commitment to providing safe, high-quality services to our customers we will complete a basic background check with the Disclosure and Barring service once an offer of employment is made. As this is part of MTVH's onboarding process the cost will be paid for by the organisation and a new checked performed every three yea Metropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England. We also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people. We deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities. A member of the National Housing Federation the G15 ? which represents London?s largest housing associations ? we influence policy for the benefits of our residents and the wider sector. In October 2018 like minded housing associations Metropolitan and Thames Valley Housing formally completed a partnership to form Metropolitan Thames Valley. We came together because we want to improve the services we provide and do more in our communities. We?ll do this by listening to our customers and working alongside them. Phone: (phone number removed) Email: (url removed)
Accommodation Manager - Premium Living (8-Month FTC - Maternity Cover) 38,000 Pro Rata (Approx. 25,300 for 8 Months) + 10% Bonus + Excellent Benefits Immediate / Short Notice Candidates Preferred Are you a high-performing Retail Store Manager or Area/Cluster Manager ready to step away from the high street and into a fresh, service-led environment? This is a fantastic fixed-term opportunity (8 months) to bring your leadership, customer experience and operational expertise into a premium residential setting - delivering a five-star, hospitality-style experience without the pressures of retail trading hours. You'll be joining a high-growth, design-led living brand , where standards, service and community are everything. The Role Think of this as running your own retail operation - just with a more balanced lifestyle and a different kind of customer. You'll: Take full ownership of the day-to-day operation of the residence Lead, inspire and develop a front-of-house and operations team Deliver a five-star resident experience, setting the standard for service Drive presentation, standards and attention to detail across the building Oversee maintenance coordination and ensure the building always looks its best Ensure full compliance with Health & Safety and operational standards Manage budgets, costs and overall performance Create a vibrant, engaging community through events and resident interaction Build strong relationships with local partners and universities What We're Looking For Experience as a Retail Store Manager, Senior Assistant Manager or Area Manager (non-food preferred) A genuine passion for customer experience and service excellence Strong operational mindset - used to running a busy, high-footfall environment A hands-on leader who leads from the front and sets the tone Highly organised with the ability to manage multiple priorities Commercial awareness with experience managing targets, budgets or KPIs Energetic, engaging and naturally people-focused What's In It For You? 38,000 salary (pro rata for 8-month contract - approx. 25,300) 10% bonus potential (pro rata) 30 days holiday (including bank holidays, pro rata) Your birthday off Pension scheme Employee perks & wellbeing support The chance to gain experience in a fast-growing, premium sector If you're looking for a short-term opportunity that still gives you ownership, impact and a great working environment - this is a brilliant move away from retail while keeping everything you enjoy about leading a team. Apply today with your CV.
Apr 27, 2026
Contractor
Accommodation Manager - Premium Living (8-Month FTC - Maternity Cover) 38,000 Pro Rata (Approx. 25,300 for 8 Months) + 10% Bonus + Excellent Benefits Immediate / Short Notice Candidates Preferred Are you a high-performing Retail Store Manager or Area/Cluster Manager ready to step away from the high street and into a fresh, service-led environment? This is a fantastic fixed-term opportunity (8 months) to bring your leadership, customer experience and operational expertise into a premium residential setting - delivering a five-star, hospitality-style experience without the pressures of retail trading hours. You'll be joining a high-growth, design-led living brand , where standards, service and community are everything. The Role Think of this as running your own retail operation - just with a more balanced lifestyle and a different kind of customer. You'll: Take full ownership of the day-to-day operation of the residence Lead, inspire and develop a front-of-house and operations team Deliver a five-star resident experience, setting the standard for service Drive presentation, standards and attention to detail across the building Oversee maintenance coordination and ensure the building always looks its best Ensure full compliance with Health & Safety and operational standards Manage budgets, costs and overall performance Create a vibrant, engaging community through events and resident interaction Build strong relationships with local partners and universities What We're Looking For Experience as a Retail Store Manager, Senior Assistant Manager or Area Manager (non-food preferred) A genuine passion for customer experience and service excellence Strong operational mindset - used to running a busy, high-footfall environment A hands-on leader who leads from the front and sets the tone Highly organised with the ability to manage multiple priorities Commercial awareness with experience managing targets, budgets or KPIs Energetic, engaging and naturally people-focused What's In It For You? 38,000 salary (pro rata for 8-month contract - approx. 25,300) 10% bonus potential (pro rata) 30 days holiday (including bank holidays, pro rata) Your birthday off Pension scheme Employee perks & wellbeing support The chance to gain experience in a fast-growing, premium sector If you're looking for a short-term opportunity that still gives you ownership, impact and a great working environment - this is a brilliant move away from retail while keeping everything you enjoy about leading a team. Apply today with your CV.
