Senior Market Risk Analyst Central London Fully Office-Based £40,000 per annum The Opportunity We are seeking a motivated and analytical Senior Market Risk Analyst to join a dynamic Middle Office team based in Central London. This role offers an excellent opportunity for a candidate with strong market risk reporting experience and advanced Excel skills to support the production, analysis and enhancement of market risk management information and reporting across a wholesale banking environment. Working closely with senior stakeholders and Head Office teams, you will play a key role in ensuring the delivery of accurate market risk reporting, supporting business decision-making, and driving continuous improvement and automation initiatives. Key Responsibilities Consolidate data from multiple systems and platforms to produce accurate market risk reporting. Prepare and deliver timely market risk reports, metrics and management information. Ensure the production of accurate, error-free MI for senior stakeholders. Analyse market risk reporting outputs and provide commentary on trends, observations, gaps and mitigation actions. Support business decision-making and change initiatives through risk analysis and reporting. Liaise with Head Office teams and internal stakeholders to satisfy compliance and reporting requirements. Identify opportunities for process improvement, efficiency gains and reporting automation. Investigate reporting anomalies and escalate issues where appropriate. Contribute to the development and maintenance of departmental procedures and technical documentation. Support ad-hoc projects and analytical tasks as required by the Head of Middle Office. Skills & Experience Required Degree or postgraduate qualification in a numerate discipline such as Finance, Economics, Mathematics, Statistics, Engineering or a related field. Previous experience within Market Risk, Treasury, Risk Reporting, Middle Office or a similar analytical function. Strong understanding of market risk concepts including: Money Markets Foreign Exchange (FX) Bonds Derivatives Liquidity Risk Advanced Microsoft Excel skills, including: Complex formulas Pivot Tables Data analysis Macros VBA Strong analytical and problem-solving capabilities. Excellent attention to detail and commitment to data accuracy. Strong communication skills with the ability to engage effectively with senior stakeholders. Personal Attributes Methodical and organised approach to planning and prioritisation. Self-motivated, proactive and able to work independently. Strong sense of ownership and accountability. Able to manage multiple priorities and meet deadlines in a fast-paced environment. Continuous improvement mindset with a focus on enhancing reporting and processes. Key Stakeholder Relationships You will work closely with teams across: Middle Office Risk Treasury Settlements Investments Compliance IT Internal Audit Senior Management Head Office Functions Package £40,000 per annum Central London location Fully office-based working environment Opportunity to develop expertise within a specialist Market Risk and Middle Office function If you have strong analytical skills, advanced Excel expertise, and a keen interest in market risk, we'd be delighted to hear from you.
Jul 11, 2026
Full time
Senior Market Risk Analyst Central London Fully Office-Based £40,000 per annum The Opportunity We are seeking a motivated and analytical Senior Market Risk Analyst to join a dynamic Middle Office team based in Central London. This role offers an excellent opportunity for a candidate with strong market risk reporting experience and advanced Excel skills to support the production, analysis and enhancement of market risk management information and reporting across a wholesale banking environment. Working closely with senior stakeholders and Head Office teams, you will play a key role in ensuring the delivery of accurate market risk reporting, supporting business decision-making, and driving continuous improvement and automation initiatives. Key Responsibilities Consolidate data from multiple systems and platforms to produce accurate market risk reporting. Prepare and deliver timely market risk reports, metrics and management information. Ensure the production of accurate, error-free MI for senior stakeholders. Analyse market risk reporting outputs and provide commentary on trends, observations, gaps and mitigation actions. Support business decision-making and change initiatives through risk analysis and reporting. Liaise with Head Office teams and internal stakeholders to satisfy compliance and reporting requirements. Identify opportunities for process improvement, efficiency gains and reporting automation. Investigate reporting anomalies and escalate issues where appropriate. Contribute to the development and maintenance of departmental procedures and technical documentation. Support ad-hoc projects and analytical tasks as required by the Head of Middle Office. Skills & Experience Required Degree or postgraduate qualification in a numerate discipline such as Finance, Economics, Mathematics, Statistics, Engineering or a related field. Previous experience within Market Risk, Treasury, Risk Reporting, Middle Office or a similar analytical function. Strong understanding of market risk concepts including: Money Markets Foreign Exchange (FX) Bonds Derivatives Liquidity Risk Advanced Microsoft Excel skills, including: Complex formulas Pivot Tables Data analysis Macros VBA Strong analytical and problem-solving capabilities. Excellent attention to detail and commitment to data accuracy. Strong communication skills with the ability to engage effectively with senior stakeholders. Personal Attributes Methodical and organised approach to planning and prioritisation. Self-motivated, proactive and able to work independently. Strong sense of ownership and accountability. Able to manage multiple priorities and meet deadlines in a fast-paced environment. Continuous improvement mindset with a focus on enhancing reporting and processes. Key Stakeholder Relationships You will work closely with teams across: Middle Office Risk Treasury Settlements Investments Compliance IT Internal Audit Senior Management Head Office Functions Package £40,000 per annum Central London location Fully office-based working environment Opportunity to develop expertise within a specialist Market Risk and Middle Office function If you have strong analytical skills, advanced Excel expertise, and a keen interest in market risk, we'd be delighted to hear from you.
Job Title: Senior Systems Engineer Location: Rochester, Kent UK - Onsite Salary: £45,000 - £60,000 dependent on skills and experience Who we are: Join BAE Systems and you'll be part of something bigger. As a valued member of our global colleague network, you'll bring your unique skills and perspectives to help pioneer progress and protect what matters most. You'll be trusted to play your part in delivering the advanced, technology-led defence, aerospace and security solutions of tomorrow, shaping a safer future, for all of us. From the depths of the ocean, to the far reaches of space, there's no limit to where a career at BAE Systems could take you. Job Description: This role centres on understanding complex customer needs and translating them into clear, multi level requirements. It involves developing advanced system architectures using Model Based Systems Engineering and overseeing the integration, analysis and testing of real time systems that combine electronic, mechanical, optical and software elements. Accountability for collaborative technical work packages is key, ensuring outcomes align with customer expectations. Alongside technical delivery, the role includes verifying that solutions fully satisfy customer needs and guiding or coaching other engineers to strengthen team capability. It also drives the development of new and improved systems by applying best practice lifecycle processes and modern approaches such as Learn First and Agile, ensuring efficient, high quality system evolution. Core duties: Understanding our customers' complex needs and collaborating to develop, validate and manage requirements at multiple levels You will be developing complex system architectures and sub-systems using a Model Based Systems Engineering approach You will be involved in the Integration, analysis and test of real time systems containing multiple technical disciplines such as electronic, mechanical, optical and software sub-systems You will take accountability for collaborative technical work package execution and associated outcomes and providing guidance, coaching and nurturing talent in other engineers Essential Skills: You will have proven experience in requirements management, design analyses, modelling and simulation, using tools such as DOORS, Siemens Polarion, Enterprise Architect, MATLAB and/or Simulink and design methodologies such as SysML You will have customer and/or supplier liaison experience for technical aspects, verifying and obtaining agreement that customer needs are satisfied You will have a degree or equivalent qualification in a relevant Scientific/Engineering subject (e.g., Systems Engineering, Electronic Engineering, Physics or Mathematics) It is also desirable that you will have experience in integration, test, and verification of real time and/or safety related systems, with understanding of safety assessment processes including how these processes influence the design The Systems Engineering Team: You'll be part of the development and supply of products across a diverse mix of commercial and military platforms; Head Up and Head Worn Displays, Safety Critical Pilot Control and Flight Control Systems. We encourage our Systems Engineers to gain a breadth of knowledge across these domains to become subject matter experts in one or more product domain, or systems engineering specialism. Why BAE Systems? Here you'll build a career with purpose and limitless possibilities. With lifelong learning and meaningful work, this is a place where you can grow your career with confidence and be empowered to be your best. You'll be recognised for your contribution and enjoy rewards tailored to what's most important to you and your family, support for your financial and personal wellbeing, as well as a balanced lifestyle. In an environment embracing sustainable ways of working and with a strong sense of shared purpose, our supportive culture is a place you can feel you belong and proud of the difference you make. A place where everyone can thrive: We're committed to building an inclusive workplace where everyone feels valued and supported. We know that a diversity of backgrounds, perspectives and experiences strengthens our teams and is vital to the work we do. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role, to allow for meaningful security vetting checks. Closing Date: 21st July 2026
Jul 11, 2026
Full time
Job Title: Senior Systems Engineer Location: Rochester, Kent UK - Onsite Salary: £45,000 - £60,000 dependent on skills and experience Who we are: Join BAE Systems and you'll be part of something bigger. As a valued member of our global colleague network, you'll bring your unique skills and perspectives to help pioneer progress and protect what matters most. You'll be trusted to play your part in delivering the advanced, technology-led defence, aerospace and security solutions of tomorrow, shaping a safer future, for all of us. From the depths of the ocean, to the far reaches of space, there's no limit to where a career at BAE Systems could take you. Job Description: This role centres on understanding complex customer needs and translating them into clear, multi level requirements. It involves developing advanced system architectures using Model Based Systems Engineering and overseeing the integration, analysis and testing of real time systems that combine electronic, mechanical, optical and software elements. Accountability for collaborative technical work packages is key, ensuring outcomes align with customer expectations. Alongside technical delivery, the role includes verifying that solutions fully satisfy customer needs and guiding or coaching other engineers to strengthen team capability. It also drives the development of new and improved systems by applying best practice lifecycle processes and modern approaches such as Learn First and Agile, ensuring efficient, high quality system evolution. Core duties: Understanding our customers' complex needs and collaborating to develop, validate and manage requirements at multiple levels You will be developing complex system architectures and sub-systems using a Model Based Systems Engineering approach You will be involved in the Integration, analysis and test of real time systems containing multiple technical disciplines such as electronic, mechanical, optical and software sub-systems You will take accountability for collaborative technical work package execution and associated outcomes and providing guidance, coaching and nurturing talent in other engineers Essential Skills: You will have proven experience in requirements management, design analyses, modelling and simulation, using tools such as DOORS, Siemens Polarion, Enterprise Architect, MATLAB and/or Simulink and design methodologies such as SysML You will have customer and/or supplier liaison experience for technical aspects, verifying and obtaining agreement that customer needs are satisfied You will have a degree or equivalent qualification in a relevant Scientific/Engineering subject (e.g., Systems Engineering, Electronic Engineering, Physics or Mathematics) It is also desirable that you will have experience in integration, test, and verification of real time and/or safety related systems, with understanding of safety assessment processes including how these processes influence the design The Systems Engineering Team: You'll be part of the development and supply of products across a diverse mix of commercial and military platforms; Head Up and Head Worn Displays, Safety Critical Pilot Control and Flight Control Systems. We encourage our Systems Engineers to gain a breadth of knowledge across these domains to become subject matter experts in one or more product domain, or systems engineering specialism. Why BAE Systems? Here you'll build a career with purpose and limitless possibilities. With lifelong learning and meaningful work, this is a place where you can grow your career with confidence and be empowered to be your best. You'll be recognised for your contribution and enjoy rewards tailored to what's most important to you and your family, support for your financial and personal wellbeing, as well as a balanced lifestyle. In an environment embracing sustainable ways of working and with a strong sense of shared purpose, our supportive culture is a place you can feel you belong and proud of the difference you make. A place where everyone can thrive: We're committed to building an inclusive workplace where everyone feels valued and supported. We know that a diversity of backgrounds, perspectives and experiences strengthens our teams and is vital to the work we do. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role, to allow for meaningful security vetting checks. Closing Date: 21st July 2026
About us Birketts is a full service, UK Top 50 law firm. With a heritage spanning 160 years, we have more than 700 lawyers and legal professionals and over 600 staff based in Bristol, Cambridge, Chelmsford, Ipswich, London, Norwich and Sevenoaks. We advise businesses, government and public sector organisations and individuals in the UK and internationally across four principal practice groups: Real Estate, Corporate Services, Dispute Resolution and Private Client. We are defined by our Next Level Law proposition. We work with our clients as a proactive partner, horizon scanning and thinking ahead to the changes, challenges or opportunities that they may face. Next Level Law is also applied to our people. Our collegiate culture means everyone is encouraged to achieve their next level in everything they do. RollOnFriday recently ranked us as the 6th best law firm to work at in 2026. With our ambition to succeed, comes a strong desire to make a positive contribution to the communities we serve, and we are committed to delivering the objectives set out in our ESG strategy. Diversity plays an integral part in all that we do, with female partners comprising 42% of our partnership. The team you will join IT plays a vital role in keeping the firm connected, secure, and empowered to deliver excellent client service. We provide the technology, support, systems, and innovation that enable colleagues across Birkett's to work efficiently and confidently. Our people work in Squads and Teams across Product Delivery, Product Development, Data Systems, Service Delivery, Cloud & Infrastructure, and Cyber Security. The work you will be doing The Product Manager will play a key role in the design, delivery and use of Artificial Intelligence (AI) solutions that enhance client experience and support Birketts' strategic goals. This role sits within the AI Squad, a cross-functional team focused on developing innovative AI solutions that improve how our colleagues deliver legal services and enable better client outcomes, aligned with our strategy 'Empowering clients and colleagues to achieve their next level'. The squad focuses on solutions that improve legal workflows such as contract drafting, due-diligence review, matter lifecycle management, e-disclosure, document automation, legal research, compliance and regulatory processes, ensuring technology meets "legal-grade" accuracy, risk, and confidentiality standards. Main accountabilities: You will work closely with internal stakeholders, legal practitioners, technical teams, clients and third-party vendors, helping to shape and deliver AI initiatives grounded in clear business needs, high-quality user experience, and measurable value. Own and shape the AI product roadmap, with a clear focus on optimising legal workflows. Lead a cross functional AI squad throughout the full product lifecycle, aligning product, engineering, design and data around a clear mission and measurable outcomes. Act as a primary liaison between business stakeholders, legal practitioners, clients, and technical teams. Communicate progress, learnings and opportunities clearly to stakeholders, managing expectations and surfacing new product ideas. Ensure alignment between business needs, responsible-AI principles and the product roadmap to prioritise the squad's backlog Provide light project-management oversight including milestone tracking, risk identification, delivery reporting, and cross-team coordination. Please note that this job profile is not an exhaustive list of duties but merely an outline of the key components of the role. You may be required by your line manager to take on additional responsibilities when requested. What we are looking for We are seeking an experienced Product Manager, with strong storytelling ability, excellent analytical skills and a passion for AI-driven transformation in legal services. You'll be able to use your skills and experience to promote the product mindset, connecting technical work to human impact, and making product value visible through storytelling and data. Essential A track record as a Product Manager in a digital/technology environment, ideally in a client-facing or professional services business coupled with excellent communication and exceptional stakeholder engagement skills. A product focused, problem-solving mindset coupled with the ability to challenge convention. Strong understanding of automation, workflow optimisation, and process re-engineering. Ability to translate complex ideas (including AI/ML concepts) into simple, clear language. Experience working in agile product development environments. Desirable Experience working in regulated environments or with legal workflows. Thorough understanding of AI technologies used in legal environments (LLMs, NLP, extraction/classification models, summarisation, RAG pipelines, etc.) Hybrid Working Birketts is a flexible business which has embraced a hybrid working model where our colleagues enjoy a mix of home and office working. This role attracts a split of 60% office days and 40% working from home days per week. Benefits As a Birketts colleague, you will be eligible to receive a wide range of benefits: 25 days holiday (FTE) plus Bank Holidays Long Service holid
Jul 11, 2026
Full time
About us Birketts is a full service, UK Top 50 law firm. With a heritage spanning 160 years, we have more than 700 lawyers and legal professionals and over 600 staff based in Bristol, Cambridge, Chelmsford, Ipswich, London, Norwich and Sevenoaks. We advise businesses, government and public sector organisations and individuals in the UK and internationally across four principal practice groups: Real Estate, Corporate Services, Dispute Resolution and Private Client. We are defined by our Next Level Law proposition. We work with our clients as a proactive partner, horizon scanning and thinking ahead to the changes, challenges or opportunities that they may face. Next Level Law is also applied to our people. Our collegiate culture means everyone is encouraged to achieve their next level in everything they do. RollOnFriday recently ranked us as the 6th best law firm to work at in 2026. With our ambition to succeed, comes a strong desire to make a positive contribution to the communities we serve, and we are committed to delivering the objectives set out in our ESG strategy. Diversity plays an integral part in all that we do, with female partners comprising 42% of our partnership. The team you will join IT plays a vital role in keeping the firm connected, secure, and empowered to deliver excellent client service. We provide the technology, support, systems, and innovation that enable colleagues across Birkett's to work efficiently and confidently. Our people work in Squads and Teams across Product Delivery, Product Development, Data Systems, Service Delivery, Cloud & Infrastructure, and Cyber Security. The work you will be doing The Product Manager will play a key role in the design, delivery and use of Artificial Intelligence (AI) solutions that enhance client experience and support Birketts' strategic goals. This role sits within the AI Squad, a cross-functional team focused on developing innovative AI solutions that improve how our colleagues deliver legal services and enable better client outcomes, aligned with our strategy 'Empowering clients and colleagues to achieve their next level'. The squad focuses on solutions that improve legal workflows such as contract drafting, due-diligence review, matter lifecycle management, e-disclosure, document automation, legal research, compliance and regulatory processes, ensuring technology meets "legal-grade" accuracy, risk, and confidentiality standards. Main accountabilities: You will work closely with internal stakeholders, legal practitioners, technical teams, clients and third-party vendors, helping to shape and deliver AI initiatives grounded in clear business needs, high-quality user experience, and measurable value. Own and shape the AI product roadmap, with a clear focus on optimising legal workflows. Lead a cross functional AI squad throughout the full product lifecycle, aligning product, engineering, design and data around a clear mission and measurable outcomes. Act as a primary liaison between business stakeholders, legal practitioners, clients, and technical teams. Communicate progress, learnings and opportunities clearly to stakeholders, managing expectations and surfacing new product ideas. Ensure alignment between business needs, responsible-AI principles and the product roadmap to prioritise the squad's backlog Provide light project-management oversight including milestone tracking, risk identification, delivery reporting, and cross-team coordination. Please note that this job profile is not an exhaustive list of duties but merely an outline of the key components of the role. You may be required by your line manager to take on additional responsibilities when requested. What we are looking for We are seeking an experienced Product Manager, with strong storytelling ability, excellent analytical skills and a passion for AI-driven transformation in legal services. You'll be able to use your skills and experience to promote the product mindset, connecting technical work to human impact, and making product value visible through storytelling and data. Essential A track record as a Product Manager in a digital/technology environment, ideally in a client-facing or professional services business coupled with excellent communication and exceptional stakeholder engagement skills. A product focused, problem-solving mindset coupled with the ability to challenge convention. Strong understanding of automation, workflow optimisation, and process re-engineering. Ability to translate complex ideas (including AI/ML concepts) into simple, clear language. Experience working in agile product development environments. Desirable Experience working in regulated environments or with legal workflows. Thorough understanding of AI technologies used in legal environments (LLMs, NLP, extraction/classification models, summarisation, RAG pipelines, etc.) Hybrid Working Birketts is a flexible business which has embraced a hybrid working model where our colleagues enjoy a mix of home and office working. This role attracts a split of 60% office days and 40% working from home days per week. Benefits As a Birketts colleague, you will be eligible to receive a wide range of benefits: 25 days holiday (FTE) plus Bank Holidays Long Service holid
Why You Should Apply Broaden your experience: If you're a marketing all-rounder who wants more variety, more responsibility and a real say in how a business grows, this could be the move you've been waiting for. Make a visible impact: You'll work directly with senior leadership and the wider commercial team. Your ideas won't get lost in layers of management - you'll see them shape how the business positions its products and wins customers. A growing British manufacturer: Following investment, a strengthened leadership team and an ambitious growth plan, the business is entering an exciting new phase. You'll help drive that growth. Get ahead with AI: You'll have the freedom to use AI tools to work smarter and sharpen your marketing. If you're already curious about it - or keen to learn - you'll be in the right place. Lead and grow: You'll have a Marketing Officer reporting to you who already leads much of the content, creative and campaign delivery. You'll provide direction, coaching and commercial focus, growing your own leadership experience along the way. Salary & Benefits Competitive depending on experience What you'll do as the Commercial Marketing Manager: Shape the commercial marketing: You'll support the development and execution of the marketing strategy, help build category plans, and craft product propositions and customer-focused messaging. You'll also feed in market, customer and competitor insight to support commercial decisions. Lead product launches: You'll own the marketing launch of new products and range extensions - building launch plans, sales tools, training materials and customer communications, working closely with product development and sales to make each launch land. Drive customer and channel activation: You'll develop campaigns and tools that generate demand, help customers sell products more effectively, and support presentations, exhibitions, and events. Own the digital presence: You'll take ownership of the website and online customer journey - maintaining content, product pages and technical documentation, managing SEO, supporting PPC, and using analytics to improve performance and lead generation. You'll also manage external partners on larger website projects. Support and grow the team: You'll provide direction and coaching to the Marketing Officer, set clear priorities, and build strong relationships across sales, operations and product development. What you need to apply Generalist, all-rounder marketing experience (ideally gained within manufacturing), comfortable across the full marketing mix rather than one narrow specialism Experience with SEO, product launches and print advertising Good knowledge of AI tools, or a genuine willingness to learn, plus the ability to motivate and lead a team Next steps If you're looking for your next generalist marketing management opportunity and the opportunity to use AI to drive a marketing strategy, then please apply If you click ' Apply ', we may contact you via email, phone & text message regarding this job, other jobs (current and future), and related recruitment services. You can OPT OUT at any time; full details are in our Privacy Policy at (url removed) or find the policy in the Sigma website footer. Location & postcode of advert are approximate. If you don't hear from us within 14 days of application, you have not been shortlisted. We use AI to triage applications.
Jul 11, 2026
Full time
Why You Should Apply Broaden your experience: If you're a marketing all-rounder who wants more variety, more responsibility and a real say in how a business grows, this could be the move you've been waiting for. Make a visible impact: You'll work directly with senior leadership and the wider commercial team. Your ideas won't get lost in layers of management - you'll see them shape how the business positions its products and wins customers. A growing British manufacturer: Following investment, a strengthened leadership team and an ambitious growth plan, the business is entering an exciting new phase. You'll help drive that growth. Get ahead with AI: You'll have the freedom to use AI tools to work smarter and sharpen your marketing. If you're already curious about it - or keen to learn - you'll be in the right place. Lead and grow: You'll have a Marketing Officer reporting to you who already leads much of the content, creative and campaign delivery. You'll provide direction, coaching and commercial focus, growing your own leadership experience along the way. Salary & Benefits Competitive depending on experience What you'll do as the Commercial Marketing Manager: Shape the commercial marketing: You'll support the development and execution of the marketing strategy, help build category plans, and craft product propositions and customer-focused messaging. You'll also feed in market, customer and competitor insight to support commercial decisions. Lead product launches: You'll own the marketing launch of new products and range extensions - building launch plans, sales tools, training materials and customer communications, working closely with product development and sales to make each launch land. Drive customer and channel activation: You'll develop campaigns and tools that generate demand, help customers sell products more effectively, and support presentations, exhibitions, and events. Own the digital presence: You'll take ownership of the website and online customer journey - maintaining content, product pages and technical documentation, managing SEO, supporting PPC, and using analytics to improve performance and lead generation. You'll also manage external partners on larger website projects. Support and grow the team: You'll provide direction and coaching to the Marketing Officer, set clear priorities, and build strong relationships across sales, operations and product development. What you need to apply Generalist, all-rounder marketing experience (ideally gained within manufacturing), comfortable across the full marketing mix rather than one narrow specialism Experience with SEO, product launches and print advertising Good knowledge of AI tools, or a genuine willingness to learn, plus the ability to motivate and lead a team Next steps If you're looking for your next generalist marketing management opportunity and the opportunity to use AI to drive a marketing strategy, then please apply If you click ' Apply ', we may contact you via email, phone & text message regarding this job, other jobs (current and future), and related recruitment services. You can OPT OUT at any time; full details are in our Privacy Policy at (url removed) or find the policy in the Sigma website footer. Location & postcode of advert are approximate. If you don't hear from us within 14 days of application, you have not been shortlisted. We use AI to triage applications.
Global SME financial seeks a Cyber Operations Manager to lead and line-manage London-based cyber security team (x3/x4), assure the local delivery of globally-prioritised work, and act as Incident Commander and first point of escalation for cyber security in London. The role additionally leads the Endpoint, Platform and Incident Response capability, owning the global prioritisation of that backlog against enterprise cyber risk. Previous Experience Required: Led or coordinated cyber security incident response as an Incident Commander or equivalent, working with MDR providers and cross-functional stakeholders (IT, Legal, Compliance). A strong, hands-on technical background in operational cyber security spanning endpoint & EDR, identity & Active Directory, Microsoft 365 & Azure, network/ZTNA, and SIEM/log management able to act as a senior technical authority within the team. Demonstrable experience leading cyber security incident response (incident command), from detection through containment and remediation. Working knowledge of MITRE ATT&CK and at least one recognised control framework (ISO 27001, CIS or NIST). Risk-based prioritisation of remediation using threat intelligence. Operated endpoint security and endpoint detection and response (EDR) tooling (e.g. CrowdStrike or equivalent) in a production environment. Prioritised and managed a risk-based security backlog, applying frameworks such as MITRE ATT&CK and threat-based prioritisation. Assured the delivery of security initiatives across distributed teams or sites, tracking vulnerability remediation and patching through to completion. Act as Incident Commander for security incidents during London hours, coordinating first responders, IT, Legal, Compliance, specialist providers and EDF Group as required. Serve as the first point of escalation for IT and the business in London on cyber security matters. Work with the 24/7 Managed Detection and Response (MDR) provider to triage and escalate detections. Coordinate local participation in incident response exercises and maintain readiness. Track and chase vulnerability remediation and patching on London-managed systems, escalating blockers. Own the global prioritisation of the Endpoint, Platform and Incident Response backlog, ordered against the enterprise cyber risk register and exploitation-based intelligence (e.g. MITRE ATT&CK). Curate the backlog from inputs across Houston and London, including the endpoint detection and response (CrowdStrike) execution lead. Maintain alignment of this domain to the enterprise risks for endpoint compromise, detection and containment, and cyber resilience. Operate within the Global Head s monthly prioritisation cadence; prioritisation across other domains remains with the Global Head. Provide the local stakeholder interface for cyber security in London. Planned and delivered complex, cross-functional security or technology initiatives end-to-end, coordinating multiple workstreams, stakeholders and dependencies to time and quality. This is a hybrid role working 3 days a week in the London office and 2 days remotely.
Jul 11, 2026
Full time
Global SME financial seeks a Cyber Operations Manager to lead and line-manage London-based cyber security team (x3/x4), assure the local delivery of globally-prioritised work, and act as Incident Commander and first point of escalation for cyber security in London. The role additionally leads the Endpoint, Platform and Incident Response capability, owning the global prioritisation of that backlog against enterprise cyber risk. Previous Experience Required: Led or coordinated cyber security incident response as an Incident Commander or equivalent, working with MDR providers and cross-functional stakeholders (IT, Legal, Compliance). A strong, hands-on technical background in operational cyber security spanning endpoint & EDR, identity & Active Directory, Microsoft 365 & Azure, network/ZTNA, and SIEM/log management able to act as a senior technical authority within the team. Demonstrable experience leading cyber security incident response (incident command), from detection through containment and remediation. Working knowledge of MITRE ATT&CK and at least one recognised control framework (ISO 27001, CIS or NIST). Risk-based prioritisation of remediation using threat intelligence. Operated endpoint security and endpoint detection and response (EDR) tooling (e.g. CrowdStrike or equivalent) in a production environment. Prioritised and managed a risk-based security backlog, applying frameworks such as MITRE ATT&CK and threat-based prioritisation. Assured the delivery of security initiatives across distributed teams or sites, tracking vulnerability remediation and patching through to completion. Act as Incident Commander for security incidents during London hours, coordinating first responders, IT, Legal, Compliance, specialist providers and EDF Group as required. Serve as the first point of escalation for IT and the business in London on cyber security matters. Work with the 24/7 Managed Detection and Response (MDR) provider to triage and escalate detections. Coordinate local participation in incident response exercises and maintain readiness. Track and chase vulnerability remediation and patching on London-managed systems, escalating blockers. Own the global prioritisation of the Endpoint, Platform and Incident Response backlog, ordered against the enterprise cyber risk register and exploitation-based intelligence (e.g. MITRE ATT&CK). Curate the backlog from inputs across Houston and London, including the endpoint detection and response (CrowdStrike) execution lead. Maintain alignment of this domain to the enterprise risks for endpoint compromise, detection and containment, and cyber resilience. Operate within the Global Head s monthly prioritisation cadence; prioritisation across other domains remains with the Global Head. Provide the local stakeholder interface for cyber security in London. Planned and delivered complex, cross-functional security or technology initiatives end-to-end, coordinating multiple workstreams, stakeholders and dependencies to time and quality. This is a hybrid role working 3 days a week in the London office and 2 days remotely.
Job Title: Guest Relations Manager Location: Headcorn, Kent - Own transport required Salary: £33,000 - £36,000 per annum Job Type: Permanent, Full Time About us: The Big Cat Sanctuary is one of the UK's most remarkable conservation destinations. Our mission is to protect wild cats and their habitats through Conservation, Rescue, Welfare, Breeding, and Education. Our guests don't just visit, they come for experiences that are genuinely unlike anything else, and the standard of hospitality they receive needs to reflect that. This is an intimate, premium setting where quality takes precedence over volume, and every guest experience is carefully delivered, remembered, and shared. About the role: Overseeing the on-site guest journey at the Big Cat Sanctuary from arrival through to departure, ensuring every guest receives an exceptional, personalised 5-star experience from the moment they arrive. The Guest Relations Manager leads the Guest Relations team, works hand-in-hand with the Keeper team to deliver our wildlife experiences, and coordinates closely with the Restaurant, Kitchen, Housekeeping and Reservations to ensure every product we offer is executed seamlessly and to the very highest standard. An integral part of the role is developing and motivating the Guest Relations Supervisor and Guest Relations Hosts, embedding consistent standards and a genuine passion for what makes the Big Cat Sanctuary special. Key areas of responsibilities Service Delivery Own the on-site guest journey across all Big Cat Sanctuary products, covering big cat encounters, guided tours, photo days, afternoon teas, lodge stays and special events, ensuring every touchpoint reflects our standards Liaise closely with the Keeper team to coordinate encounter/tour timings, group flow and daily scheduling, ensuring wildlife experiences run smoothly/safely Ensure photo days are coordinated and delivered to a high standard, with guests well briefed, supported and looked after throughout Oversee day guest experiences from check-in to departure, proactively managing group sizes, timings and on-site flow Work with Housekeeping Supervisor to ensure lodges are presented and ready to 5-star standard ahead of every arrival with welcome touches in place Coordinate with Kitchen/Restaurant teams around afternoon tea service, lodge dining and any food-related elements of the guest experience Handle guest feedback, concerns and complaints promptly and professionally, resolving issues with care/efficiency Team Support & Leadership Lead/manage Guest Relations team, including the Supervisor, Day Experience and Experience Hosts Support the planning and on-the-day delivery of events, ensuring Guest Relations team are briefed, prepared and represent Big Cat Sanctuary Oversee rota management and scheduling for the Guest Relations team to ensure appropriate cover at all times, including evenings, weekends & bank holidays Foster strong, collaborative working relationships across all departments, including Kitchen, Restaurant, Reservations, Housekeeping, Keepers and the wider team Coordinate/lead regular team meetings, ensuring agreed actions completed within set timeframes Guest Experience Monitor/act on online reviews and guest satisfaction data; implement improvements where required Identify/capitalise on upselling opportunities, including bolt-on experiences, add-ons and upgrades across all products Managing mystery shopper programmes, responding to online reviews and acting on feedback and comments to constantly strive/improve service standards Operational Tasks Manage recruitment, induction, training and ongoing development of the Guest Relations team Complete 1:1s, reviews and direct reports appraisals, maintaining accurate/useful staff records Work Health & Safety Procedures and Protocols, ensuring all Guest Relations staff do the same Assist other Big Cat Sanctuary departments, as and when required About you: Previous experience in a similar role with hands on leadership/managerial responsibilities Demonstrate a genuine commitment to delivering outstanding, personalised service, with a natural instinct for anticipating guest needs and exceeding expectations Demonstrates the confidence and presence to lead and inspire the team, maintaining high standards with a calm and fair approach Professional presence and confidence Team-oriented with the ability to collaborate across departments Maintain strong attention to detail and a proactive mindset, ensuring all preparations and service standards are consistently met and exceeded Genuine flexibility, weekends and Bank Holidays are a core and regular part of this role Full, clean driving licence and access to own transport Eligibility to live and work in the UK (proof required as part of the recruitment process) What we offer: - £33,000 - £36,000 per annum, dependent on experience - 40 hours per week, 10 shifts over 14 days, straight 8-hour shifts between 07:00 and 22:00 - 28 days paid annual leave, plus Christmas Day off as standard - Free access to Big Cat Sanctuary and a network of UK and European zoos and wildlife collections - Staff discounts and a genuinely special working environment, supporting a charity with a real conservation mission Please click on the APPLY button to send your CV and Cover Letter for this role. The Big Cat Sanctuary is an equal opportunities employer and welcomes applications from all backgrounds. Candidates with experience of; Guest Services Supervisor, Customer Service Manager, Hospitality Manager, Client Services Executive, Front of House Manager, Visitor Services Manager also be considered for this role.
Jul 11, 2026
Full time
Job Title: Guest Relations Manager Location: Headcorn, Kent - Own transport required Salary: £33,000 - £36,000 per annum Job Type: Permanent, Full Time About us: The Big Cat Sanctuary is one of the UK's most remarkable conservation destinations. Our mission is to protect wild cats and their habitats through Conservation, Rescue, Welfare, Breeding, and Education. Our guests don't just visit, they come for experiences that are genuinely unlike anything else, and the standard of hospitality they receive needs to reflect that. This is an intimate, premium setting where quality takes precedence over volume, and every guest experience is carefully delivered, remembered, and shared. About the role: Overseeing the on-site guest journey at the Big Cat Sanctuary from arrival through to departure, ensuring every guest receives an exceptional, personalised 5-star experience from the moment they arrive. The Guest Relations Manager leads the Guest Relations team, works hand-in-hand with the Keeper team to deliver our wildlife experiences, and coordinates closely with the Restaurant, Kitchen, Housekeeping and Reservations to ensure every product we offer is executed seamlessly and to the very highest standard. An integral part of the role is developing and motivating the Guest Relations Supervisor and Guest Relations Hosts, embedding consistent standards and a genuine passion for what makes the Big Cat Sanctuary special. Key areas of responsibilities Service Delivery Own the on-site guest journey across all Big Cat Sanctuary products, covering big cat encounters, guided tours, photo days, afternoon teas, lodge stays and special events, ensuring every touchpoint reflects our standards Liaise closely with the Keeper team to coordinate encounter/tour timings, group flow and daily scheduling, ensuring wildlife experiences run smoothly/safely Ensure photo days are coordinated and delivered to a high standard, with guests well briefed, supported and looked after throughout Oversee day guest experiences from check-in to departure, proactively managing group sizes, timings and on-site flow Work with Housekeeping Supervisor to ensure lodges are presented and ready to 5-star standard ahead of every arrival with welcome touches in place Coordinate with Kitchen/Restaurant teams around afternoon tea service, lodge dining and any food-related elements of the guest experience Handle guest feedback, concerns and complaints promptly and professionally, resolving issues with care/efficiency Team Support & Leadership Lead/manage Guest Relations team, including the Supervisor, Day Experience and Experience Hosts Support the planning and on-the-day delivery of events, ensuring Guest Relations team are briefed, prepared and represent Big Cat Sanctuary Oversee rota management and scheduling for the Guest Relations team to ensure appropriate cover at all times, including evenings, weekends & bank holidays Foster strong, collaborative working relationships across all departments, including Kitchen, Restaurant, Reservations, Housekeeping, Keepers and the wider team Coordinate/lead regular team meetings, ensuring agreed actions completed within set timeframes Guest Experience Monitor/act on online reviews and guest satisfaction data; implement improvements where required Identify/capitalise on upselling opportunities, including bolt-on experiences, add-ons and upgrades across all products Managing mystery shopper programmes, responding to online reviews and acting on feedback and comments to constantly strive/improve service standards Operational Tasks Manage recruitment, induction, training and ongoing development of the Guest Relations team Complete 1:1s, reviews and direct reports appraisals, maintaining accurate/useful staff records Work Health & Safety Procedures and Protocols, ensuring all Guest Relations staff do the same Assist other Big Cat Sanctuary departments, as and when required About you: Previous experience in a similar role with hands on leadership/managerial responsibilities Demonstrate a genuine commitment to delivering outstanding, personalised service, with a natural instinct for anticipating guest needs and exceeding expectations Demonstrates the confidence and presence to lead and inspire the team, maintaining high standards with a calm and fair approach Professional presence and confidence Team-oriented with the ability to collaborate across departments Maintain strong attention to detail and a proactive mindset, ensuring all preparations and service standards are consistently met and exceeded Genuine flexibility, weekends and Bank Holidays are a core and regular part of this role Full, clean driving licence and access to own transport Eligibility to live and work in the UK (proof required as part of the recruitment process) What we offer: - £33,000 - £36,000 per annum, dependent on experience - 40 hours per week, 10 shifts over 14 days, straight 8-hour shifts between 07:00 and 22:00 - 28 days paid annual leave, plus Christmas Day off as standard - Free access to Big Cat Sanctuary and a network of UK and European zoos and wildlife collections - Staff discounts and a genuinely special working environment, supporting a charity with a real conservation mission Please click on the APPLY button to send your CV and Cover Letter for this role. The Big Cat Sanctuary is an equal opportunities employer and welcomes applications from all backgrounds. Candidates with experience of; Guest Services Supervisor, Customer Service Manager, Hospitality Manager, Client Services Executive, Front of House Manager, Visitor Services Manager also be considered for this role.
We're looking for an organised, proactive and resilient Business Systems Administrator to join our IT Team located at our Head Office in Islington. £38,500.00 per annum, working 35 hours per week. Want to feel like you have an exciting future? You'll feel at home here. Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day. Our benefits include: Annual leave increasing up to 30 days with length of service Free DBS Exclusive discounts and cashback via Reward Gateway and opportunity to buy a Blue Light Card Fully paid induction programme and further training ILM courses and Apprenticeship Programmes Cycle to work scheme Employee Assistance Programme for 24-7 confidential support Online wellbeing resources A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply) Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship. What you'll do: Ensure all live and test application environments are maintained in compliance with Look Ahead's IT policies and guidelines to meet business needs by working with colleagues and the Business Systems Manager to manage system security and coordinate system changes, patch installations, database copies and upgrades, as applicable. Provide application configuration, support, and administration for Nourish (Care plans) and Camascope (eMARS), and cover for other key business systems including MHR's iTrent (Recruitment, HR & Payroll), Cx (Housing Management & Customer Support Plans), OnTrack (Domestic Abuse) and any other applications and products being deployed through the Digital Transformation programme. Act as the subject matter expert and coordination point for Nourish and Camascope specific support activities, including updating support tickets and associated details and responses via the ticketing system. Manage ticket and incident escalations, as appropriate. Support the application owners, business users and team members with the building and running of reports from Nourish and Camascope when required for urgent organisation needs, such as regulator requirements or responding to serious incidents. This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead About you: High levels of customer service - puts self in the place of system users to understand how best to tailor solutions to business requirements and needs. - Approachable and open behaviours - A Team Player, willing to share work and learning with the team and builds a positive team culture - Able to work on their own initiative with minimal supervision - Means, desire, and discipline to work effectively from home and still achieve desired results What you'll bring: Essential: Hands on knowledge of, or involvement in system administration for, at least one Customer Care Plan related system Previous history of supporting business systems or their use Self-starter with good initiative Well organised and methodical Good problem solving / analytical skills Experienced in issue resolution Excellent attention to detail Success orientated and delivery focused Excellent communication skills The ability to work to tight deadlines The ability to work through conflicting priorities The ability to build relationships with key internal and external stakeholders About us: Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us. We have a strong social purpose and we live and work by our values: We focus on Excellence and innovation. We are Caring and Compassionate. We are Inclusive and Trusted. We work in Partnership and are One-Team. Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment. If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role. We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date. We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds. Please see full job description on our website
Jul 11, 2026
Full time
We're looking for an organised, proactive and resilient Business Systems Administrator to join our IT Team located at our Head Office in Islington. £38,500.00 per annum, working 35 hours per week. Want to feel like you have an exciting future? You'll feel at home here. Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day. Our benefits include: Annual leave increasing up to 30 days with length of service Free DBS Exclusive discounts and cashback via Reward Gateway and opportunity to buy a Blue Light Card Fully paid induction programme and further training ILM courses and Apprenticeship Programmes Cycle to work scheme Employee Assistance Programme for 24-7 confidential support Online wellbeing resources A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply) Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship. What you'll do: Ensure all live and test application environments are maintained in compliance with Look Ahead's IT policies and guidelines to meet business needs by working with colleagues and the Business Systems Manager to manage system security and coordinate system changes, patch installations, database copies and upgrades, as applicable. Provide application configuration, support, and administration for Nourish (Care plans) and Camascope (eMARS), and cover for other key business systems including MHR's iTrent (Recruitment, HR & Payroll), Cx (Housing Management & Customer Support Plans), OnTrack (Domestic Abuse) and any other applications and products being deployed through the Digital Transformation programme. Act as the subject matter expert and coordination point for Nourish and Camascope specific support activities, including updating support tickets and associated details and responses via the ticketing system. Manage ticket and incident escalations, as appropriate. Support the application owners, business users and team members with the building and running of reports from Nourish and Camascope when required for urgent organisation needs, such as regulator requirements or responding to serious incidents. This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead About you: High levels of customer service - puts self in the place of system users to understand how best to tailor solutions to business requirements and needs. - Approachable and open behaviours - A Team Player, willing to share work and learning with the team and builds a positive team culture - Able to work on their own initiative with minimal supervision - Means, desire, and discipline to work effectively from home and still achieve desired results What you'll bring: Essential: Hands on knowledge of, or involvement in system administration for, at least one Customer Care Plan related system Previous history of supporting business systems or their use Self-starter with good initiative Well organised and methodical Good problem solving / analytical skills Experienced in issue resolution Excellent attention to detail Success orientated and delivery focused Excellent communication skills The ability to work to tight deadlines The ability to work through conflicting priorities The ability to build relationships with key internal and external stakeholders About us: Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us. We have a strong social purpose and we live and work by our values: We focus on Excellence and innovation. We are Caring and Compassionate. We are Inclusive and Trusted. We work in Partnership and are One-Team. Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment. If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role. We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date. We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds. Please see full job description on our website
Context and Background The Public Engagement team is responsible for developing and delivering the strategy that will drive significant, long-term income growth by inspiring and engaging public audiences to support the work of the NSPCC. This will be achieved through integrated, audience-led, multi-channel marketing approaches, including; mass participation, individual giving, and campaigns that generate sustainable funding aligned to the NSPCC's strategic priorities. Alongside income generation, the team plays a vital role in increasing public understanding of abuse and neglect and building advocacy. The team will foster a high-performing, results-driven culture that values collaboration, innovation, and integration. By focusing on excellent supporter relationship management and purposeful engagement, it will deliver long-term, sustainable impact to support the NSPCC's mission. Job purpose The Associate Head of Engagement Delivery will lead the planning, delivery, and optimisation of engagement and fundraising activity to key agreed audiences, ensuring alignment with the audience engagement strategy and campaign plan. Take accountability for Engagement Delivery team outputs, ensuring high-quality execution across creative, campaigns and channels Provide direct line management and coaching to diverse, multi-disciplinary teams, building capability, confidence and high performance across the full channel mix, while fostering an inclusive and supportive culture Ensure engagement and fundraising activity is insight-led and audience-focused, delivering effective engagement across a range of channels, with a strong focus on both warm/loyalty channels such as direct mail, email and telemarketing, and broader cold acquisition channels including DRTV, door drop, press, digital and integrated campaigns Take accountability for continuous improvement in campaign performance, working collaboratively with peers across the Engagement and Fundraising directorate to maximise impact and supporter value Work with the Public Engagement SLT to champion operational excellence and innovation, ensuring the team has the capacity, tools and processes to deliver integrated, responsive and supporter-centric campaigns Key relationships - Internal Reporting into the Head of Engagement Delivery, this role sits alongside three peer Associate Heads within the Engagement Delivery function: the second Associate Head of Engagement Delivery (leading the complementary campaign delivery squads), the Associate Head of Digital Engagement, and the Associate Head of Direct Fundraising. Line management of a team of 8: Engagement Delivery Managers, Senior Officers and Officer Member of Public Engagement Leadership Team Collaborates closely with other Associate Heads within Engagement and Fundraising directorate, as well as Brand, Marketing and Communications, to create integrated strategies for public engagement and fundraising. Pro-actively works closely with managers and staff in other NSPCC functions to further fundraising relationships and opportunities for cross departmental working. Key relationships - External External Agencies and Suppliers - including Creative and Media Agencies. External peers and networks in the charity sector, regularly attending groups in the UK charity sector to ensure the NSPCC is at the forefront of the sector trends. Professionals / Trading Bodies / Organisations that are at the forefront of fundraising and marketing Main duties and responsibilities Campaign Planning and Delivery o Accountable for the planning and operational delivery of engagement and fundraising campaigns, including direct mail, email and telemarketing to current supporter and DRTV, digital acquisition supporting integrated charity-wide campaigns, and advocacy activity. o Oversee direct line management of campaign delivery teams, coaching and developing individuals to build capability, confidence and high performance across the full channel mix, while fostering an inclusive and supportive culture o Oversee campaign briefing, scheduling, and performance tracking, ensuring campaigns are delivered in line with audience strategy and organisational priorities. o Adjust campaign strategies as required to respond to performance, changing supporter behaviours, market conditions, and organisational priorities. o Lead the formation, leadership and allocation of high-performing campaign delivery squads, ensuring teams are effectively structured, supported and empowered to deliver, ensuring each team is equipped with the necessary skills and expertise to successfully execute their campaigns, allocating resources based on audience insight and projected impact. o Monitor and report on campaign performance, embedding structured feedback loops and squad retrospectives to capture learning and drive continuous improvement, using data to inform improvements and strategic decisions. o Collaborate with colleagues across Engagement and Fundraising to ensure campaigns are insight-led and supporter-centric. o Work with the Engagement Delivery Management Team ensuring that all activities are aligned with Digital Engagement and Direct Fundraising teams to ensure seamless execution and optimisation of campaigns to achieve the overarching objectives for the Public Engagement Directorate. o Champion delivery standards, processes, and best practice within your portfolio, ensuring alignment with the organisation-wide Engagement Delivery standards set by the Head of Engagement Delivery. Strategic Leadership and Integration o Working in partnership with peers to ensure that all channels are effectively utilised to deliver both standalone activity and integrated charity-wide campaigns, including collaboration with audience strategy, supporter experience, product, and insight teams, driving innovations across the income streams. o Act as a subject matter expert within the organisation, providing expert guidance on campaign execution, creative development, and audience engagement. o Maintain awareness of sector trends and developments in campaign delivery, bringing insight back into the team to inform delivery approaches and continuous improvement. o Lead strategic relationships with external partners, including creative and media agencies and suppliers, ensuring they deliver high-quality, insight-led work aligned to organisational goals o Undertake other duties as required by the Head of Engagement Delivery. Financial Management and Supplier Oversight o Develop and manage comprehensive budgets for all campaigns, closely monitoring income and expenditure to ensure alignment with agreed ROI targets, and taking timely corrective action where necessary. o Maintain oversight and senior level relationships with external suppliers, ensuring quality, compliance, and performance. Team Leadership and Development o Lead, support and develop a high-performing, inclusive team, providing clear direction, coaching and feedback to build capability, confidence and accountability o Foster a culture that prioritises wellbeing, continuous learning and high performance, ensuring individuals feel supported to succeed o Develop T-shaped skills across the team to increase flexibility and cross-channel capability Responsibilities for all Staff within Engagement and Fundraising Directorate To actively participate in regular team meetings and department meetings, contributing to discussions and decisions which will be beneficial to the NSPCC's development of fundraising activities. To behave at all times in a manner consistent with the NSPCC's Values. To ensure data used in relevant systems is current, accurate and reliable. To maintain an awareness of own and others Health and Safety and comply with the NSPCC's Health and Safety policy and procedures. A commitment to safeguard and promote the welfare of children, young people and adults at risk. Person specification 1.Significant experience in strategic, integrated engagement and fundraising - developing and delivering multi-channel campaigns (direct mail, email and telemarketing, DRTV, door drop, press, digital and charity wide integrated campaigns) across the full marketing funnel, from brand awareness to direct response, in a non-profit or similar environment. 2. Up-to-date knowledge of direct and digital marketing theory and practice, including individual giving trends, regulations, and best practice, with a proven ability to optimise campaign performance and return on investment. 3.Strong track record of financial planning and budget management at scale, including setting and reporting on income and expenditure targets, and providing clear performance updates to the Engagement and Fundraising SLT. 4. Proficient in using data, analytics, CRMs, and business systemsto generate insights, drive decision-making, and support continuous improvement across supporter engagement and fundraising activity. 5.Excellent strategic thinking and decision-making skills, with sound judgement, the ability to operate under pressure, and a creative, solution-focused approach to systems and process development. 6.Strong leadership and people management capabilities, with experience coaching and developing diverse teams, building capability, confidence . click apply for full job details
Jul 11, 2026
Full time
Context and Background The Public Engagement team is responsible for developing and delivering the strategy that will drive significant, long-term income growth by inspiring and engaging public audiences to support the work of the NSPCC. This will be achieved through integrated, audience-led, multi-channel marketing approaches, including; mass participation, individual giving, and campaigns that generate sustainable funding aligned to the NSPCC's strategic priorities. Alongside income generation, the team plays a vital role in increasing public understanding of abuse and neglect and building advocacy. The team will foster a high-performing, results-driven culture that values collaboration, innovation, and integration. By focusing on excellent supporter relationship management and purposeful engagement, it will deliver long-term, sustainable impact to support the NSPCC's mission. Job purpose The Associate Head of Engagement Delivery will lead the planning, delivery, and optimisation of engagement and fundraising activity to key agreed audiences, ensuring alignment with the audience engagement strategy and campaign plan. Take accountability for Engagement Delivery team outputs, ensuring high-quality execution across creative, campaigns and channels Provide direct line management and coaching to diverse, multi-disciplinary teams, building capability, confidence and high performance across the full channel mix, while fostering an inclusive and supportive culture Ensure engagement and fundraising activity is insight-led and audience-focused, delivering effective engagement across a range of channels, with a strong focus on both warm/loyalty channels such as direct mail, email and telemarketing, and broader cold acquisition channels including DRTV, door drop, press, digital and integrated campaigns Take accountability for continuous improvement in campaign performance, working collaboratively with peers across the Engagement and Fundraising directorate to maximise impact and supporter value Work with the Public Engagement SLT to champion operational excellence and innovation, ensuring the team has the capacity, tools and processes to deliver integrated, responsive and supporter-centric campaigns Key relationships - Internal Reporting into the Head of Engagement Delivery, this role sits alongside three peer Associate Heads within the Engagement Delivery function: the second Associate Head of Engagement Delivery (leading the complementary campaign delivery squads), the Associate Head of Digital Engagement, and the Associate Head of Direct Fundraising. Line management of a team of 8: Engagement Delivery Managers, Senior Officers and Officer Member of Public Engagement Leadership Team Collaborates closely with other Associate Heads within Engagement and Fundraising directorate, as well as Brand, Marketing and Communications, to create integrated strategies for public engagement and fundraising. Pro-actively works closely with managers and staff in other NSPCC functions to further fundraising relationships and opportunities for cross departmental working. Key relationships - External External Agencies and Suppliers - including Creative and Media Agencies. External peers and networks in the charity sector, regularly attending groups in the UK charity sector to ensure the NSPCC is at the forefront of the sector trends. Professionals / Trading Bodies / Organisations that are at the forefront of fundraising and marketing Main duties and responsibilities Campaign Planning and Delivery o Accountable for the planning and operational delivery of engagement and fundraising campaigns, including direct mail, email and telemarketing to current supporter and DRTV, digital acquisition supporting integrated charity-wide campaigns, and advocacy activity. o Oversee direct line management of campaign delivery teams, coaching and developing individuals to build capability, confidence and high performance across the full channel mix, while fostering an inclusive and supportive culture o Oversee campaign briefing, scheduling, and performance tracking, ensuring campaigns are delivered in line with audience strategy and organisational priorities. o Adjust campaign strategies as required to respond to performance, changing supporter behaviours, market conditions, and organisational priorities. o Lead the formation, leadership and allocation of high-performing campaign delivery squads, ensuring teams are effectively structured, supported and empowered to deliver, ensuring each team is equipped with the necessary skills and expertise to successfully execute their campaigns, allocating resources based on audience insight and projected impact. o Monitor and report on campaign performance, embedding structured feedback loops and squad retrospectives to capture learning and drive continuous improvement, using data to inform improvements and strategic decisions. o Collaborate with colleagues across Engagement and Fundraising to ensure campaigns are insight-led and supporter-centric. o Work with the Engagement Delivery Management Team ensuring that all activities are aligned with Digital Engagement and Direct Fundraising teams to ensure seamless execution and optimisation of campaigns to achieve the overarching objectives for the Public Engagement Directorate. o Champion delivery standards, processes, and best practice within your portfolio, ensuring alignment with the organisation-wide Engagement Delivery standards set by the Head of Engagement Delivery. Strategic Leadership and Integration o Working in partnership with peers to ensure that all channels are effectively utilised to deliver both standalone activity and integrated charity-wide campaigns, including collaboration with audience strategy, supporter experience, product, and insight teams, driving innovations across the income streams. o Act as a subject matter expert within the organisation, providing expert guidance on campaign execution, creative development, and audience engagement. o Maintain awareness of sector trends and developments in campaign delivery, bringing insight back into the team to inform delivery approaches and continuous improvement. o Lead strategic relationships with external partners, including creative and media agencies and suppliers, ensuring they deliver high-quality, insight-led work aligned to organisational goals o Undertake other duties as required by the Head of Engagement Delivery. Financial Management and Supplier Oversight o Develop and manage comprehensive budgets for all campaigns, closely monitoring income and expenditure to ensure alignment with agreed ROI targets, and taking timely corrective action where necessary. o Maintain oversight and senior level relationships with external suppliers, ensuring quality, compliance, and performance. Team Leadership and Development o Lead, support and develop a high-performing, inclusive team, providing clear direction, coaching and feedback to build capability, confidence and accountability o Foster a culture that prioritises wellbeing, continuous learning and high performance, ensuring individuals feel supported to succeed o Develop T-shaped skills across the team to increase flexibility and cross-channel capability Responsibilities for all Staff within Engagement and Fundraising Directorate To actively participate in regular team meetings and department meetings, contributing to discussions and decisions which will be beneficial to the NSPCC's development of fundraising activities. To behave at all times in a manner consistent with the NSPCC's Values. To ensure data used in relevant systems is current, accurate and reliable. To maintain an awareness of own and others Health and Safety and comply with the NSPCC's Health and Safety policy and procedures. A commitment to safeguard and promote the welfare of children, young people and adults at risk. Person specification 1.Significant experience in strategic, integrated engagement and fundraising - developing and delivering multi-channel campaigns (direct mail, email and telemarketing, DRTV, door drop, press, digital and charity wide integrated campaigns) across the full marketing funnel, from brand awareness to direct response, in a non-profit or similar environment. 2. Up-to-date knowledge of direct and digital marketing theory and practice, including individual giving trends, regulations, and best practice, with a proven ability to optimise campaign performance and return on investment. 3.Strong track record of financial planning and budget management at scale, including setting and reporting on income and expenditure targets, and providing clear performance updates to the Engagement and Fundraising SLT. 4. Proficient in using data, analytics, CRMs, and business systemsto generate insights, drive decision-making, and support continuous improvement across supporter engagement and fundraising activity. 5.Excellent strategic thinking and decision-making skills, with sound judgement, the ability to operate under pressure, and a creative, solution-focused approach to systems and process development. 6.Strong leadership and people management capabilities, with experience coaching and developing diverse teams, building capability, confidence . click apply for full job details
Overview Stirling Dynamics is recruiting a Chief Engineer with a focus on software/electronic hardware. Stirling Dynamics design, develop and produce a wide range of high-end aircraft simulator, ground control and flightworthy cockpit controls. Stirling's products include both 'active' and 'passive' controls. The active controls primarily serve the engineering development and pilot training simulation market. They are feature-rich, highly reconfigurable, and suitable for single or dual (linked) aircraft cockpit configurations. Our range of active products includes side sticks, throttles, collectives, cyclics, tillers, pedals and their associated control systems. The company is continuously bringing new products to market while enhancing and refining existing solutions. Although Stirling has passive product offerings for the pilot training and simulation sector, the primary demand is for flightworthy applications where Stirling design, develop and supply products that are integrated within certified aircraft. We have pioneered active control technology since the early 1990s and are proud to hold many industry and technology firsts, including supplying the controls for the first fully active fly-by-wire helicopter flight. Today, we supply active sticks and throttles for the new F-35 pilot training simulators and continue to innovate and push boundaries in cockpit control technology. THE ROLE Due to a strong order book and sustained growth, Stirling Dynamics is seeking a highly experienced engineer to join the Chief Engineer team, providing technical leadership, guidance, and governance through the bid and complex project delivery phases. Our existing team brings a breadth of expertise across multiple disciplines. This opportunity is designed to complement that team by filling a key capability gap, with a focus on individuals with a software/electronic hardware background developed within regulated environments (e.g. rail, aerospace etc). Stirling operates a matrix organisation with engineering capability on one axis (engineering teams/departments - organised by discipline, each led by a Technical Manager) and project delivery on the other (project management delivering on behalf of business units - project management is led by the Head of Programmes and each business unit by a Business Manager). The Chief Engineer role sits within the delivery axis, working in collaboration with business stakeholders and technical teams to ensure that both bids and project solutions are technically robust, well-balanced (considering time, cost, and quality), and aligned with customer and regulatory requirements. The role is primarily based in our Bristol office, with occasional travel to client sites. We are committed to flexible working and offer the opportunity to work from home for part of the week. Chief Engineers provide an important 'governance' function, offering independent, thoughtful review of technical solutions. They may also take on a more hands-on leadership role within particularly complex bids or projects, helping to guide direction and delivery. This is one of the most senior engineering roles within the organisation, reporting directly to the Operations Director. The work is diverse, spanning aerospace, marine, and training & simulation. Within Aerospace, projects may include civil and military applications across fixed wing, rotary wing (including eVTOL), and a range of aircraft sizes. Projects can encompass airworthy equipment development, complex modifications, and new aircraft programmes. In Marine, the work includes submarine control system solutions and specialist consultancy. Within Training & Simulation, it involves the design and manufacture of a wide range of active and passive pilot COTS (standard Stirling product) and bespoke cockpit control solutions for a global customer base. The ideal candidate will bring experience leading multi-disciplinary teams and successfully delivery of complex engineering programmes in one or more of these areas. This is a highly visible role internally and externally. The ability to build strong, trusted relationships and work effectively with a wide variety of stakeholders (customers, regulators, and colleagues) is essential. Responsibilities General Act on behalf of the Operations Director to support the successful delivery of technical bids and projects/programmes. Business Development Support the Business Development teams by providing customer-focused technical expertise and 'solutioneering' prior to formal bid activity. Proactively identify and nurture opportunities with both new and existing customers. Bids During the bid phase, work closely with business managers and project management, taking ownership of shaping a compelling and cohesive technical response. Engage Technical Managers and the wider engineering community where needed, ensuring that solutions are robust, well-considered and aligned with requirements. Project Delivery Support a smooth and seamless transition from bid to project launch, ensuring technical continuity. Provide ongoing technical guidance and assurance to projects as needed (e.g. reviewing plans, facilitating design reviews, offering independent insight and support). On selected complex projects/programmes, take on a leading technical role to help ensure successful delivery of high-quality, compliant, and commercially sound solutions.) Strategy Contribute to shaping the future technical direction of products and services, supporting innovation and continuous improvement Desired Skills Current Security Check (SC) clearance or eligibility to obtain Experience across the full product development lifecycle Customer-facing technical or business development experience Success in this role will be supported by the following qualities: Ability to engage, support and guide multi-disciplinary teams towards shared goals A collaborative and professional approach when working with diverse stakeholders Confidence to question, challenge constructively, and offer solutions Strong organisational skills with the ability to balance multiple complex priorities Practical, logical thinking combined with sound judgement Attention to detail and a proactive approach to quality assurance A motivated and dependable approach to meeting commitments Openness to change, with a positive mindset towards continuous improvement Experience Degree-qualified engineer in a relevant discipline Significant experience in relevant sectors, particularly in software and electronic hardware within regulated/high-integrity environments Proven experience contributing to and shaping technical bids Demonstrated success leading complex engineering projects and teams Benefits Competitive package. The role can cover grades 8-9 and therefore has a wide salary range (minimum of 65,000) as it will depend on the candidate's experience level. We offer a range of benefits to our employees to recognise their efforts. Playing hard is equally as important as working hard, so regular events are held throughout the year which provide an ideal opportunity to mix socially
Jul 11, 2026
Full time
Overview Stirling Dynamics is recruiting a Chief Engineer with a focus on software/electronic hardware. Stirling Dynamics design, develop and produce a wide range of high-end aircraft simulator, ground control and flightworthy cockpit controls. Stirling's products include both 'active' and 'passive' controls. The active controls primarily serve the engineering development and pilot training simulation market. They are feature-rich, highly reconfigurable, and suitable for single or dual (linked) aircraft cockpit configurations. Our range of active products includes side sticks, throttles, collectives, cyclics, tillers, pedals and their associated control systems. The company is continuously bringing new products to market while enhancing and refining existing solutions. Although Stirling has passive product offerings for the pilot training and simulation sector, the primary demand is for flightworthy applications where Stirling design, develop and supply products that are integrated within certified aircraft. We have pioneered active control technology since the early 1990s and are proud to hold many industry and technology firsts, including supplying the controls for the first fully active fly-by-wire helicopter flight. Today, we supply active sticks and throttles for the new F-35 pilot training simulators and continue to innovate and push boundaries in cockpit control technology. THE ROLE Due to a strong order book and sustained growth, Stirling Dynamics is seeking a highly experienced engineer to join the Chief Engineer team, providing technical leadership, guidance, and governance through the bid and complex project delivery phases. Our existing team brings a breadth of expertise across multiple disciplines. This opportunity is designed to complement that team by filling a key capability gap, with a focus on individuals with a software/electronic hardware background developed within regulated environments (e.g. rail, aerospace etc). Stirling operates a matrix organisation with engineering capability on one axis (engineering teams/departments - organised by discipline, each led by a Technical Manager) and project delivery on the other (project management delivering on behalf of business units - project management is led by the Head of Programmes and each business unit by a Business Manager). The Chief Engineer role sits within the delivery axis, working in collaboration with business stakeholders and technical teams to ensure that both bids and project solutions are technically robust, well-balanced (considering time, cost, and quality), and aligned with customer and regulatory requirements. The role is primarily based in our Bristol office, with occasional travel to client sites. We are committed to flexible working and offer the opportunity to work from home for part of the week. Chief Engineers provide an important 'governance' function, offering independent, thoughtful review of technical solutions. They may also take on a more hands-on leadership role within particularly complex bids or projects, helping to guide direction and delivery. This is one of the most senior engineering roles within the organisation, reporting directly to the Operations Director. The work is diverse, spanning aerospace, marine, and training & simulation. Within Aerospace, projects may include civil and military applications across fixed wing, rotary wing (including eVTOL), and a range of aircraft sizes. Projects can encompass airworthy equipment development, complex modifications, and new aircraft programmes. In Marine, the work includes submarine control system solutions and specialist consultancy. Within Training & Simulation, it involves the design and manufacture of a wide range of active and passive pilot COTS (standard Stirling product) and bespoke cockpit control solutions for a global customer base. The ideal candidate will bring experience leading multi-disciplinary teams and successfully delivery of complex engineering programmes in one or more of these areas. This is a highly visible role internally and externally. The ability to build strong, trusted relationships and work effectively with a wide variety of stakeholders (customers, regulators, and colleagues) is essential. Responsibilities General Act on behalf of the Operations Director to support the successful delivery of technical bids and projects/programmes. Business Development Support the Business Development teams by providing customer-focused technical expertise and 'solutioneering' prior to formal bid activity. Proactively identify and nurture opportunities with both new and existing customers. Bids During the bid phase, work closely with business managers and project management, taking ownership of shaping a compelling and cohesive technical response. Engage Technical Managers and the wider engineering community where needed, ensuring that solutions are robust, well-considered and aligned with requirements. Project Delivery Support a smooth and seamless transition from bid to project launch, ensuring technical continuity. Provide ongoing technical guidance and assurance to projects as needed (e.g. reviewing plans, facilitating design reviews, offering independent insight and support). On selected complex projects/programmes, take on a leading technical role to help ensure successful delivery of high-quality, compliant, and commercially sound solutions.) Strategy Contribute to shaping the future technical direction of products and services, supporting innovation and continuous improvement Desired Skills Current Security Check (SC) clearance or eligibility to obtain Experience across the full product development lifecycle Customer-facing technical or business development experience Success in this role will be supported by the following qualities: Ability to engage, support and guide multi-disciplinary teams towards shared goals A collaborative and professional approach when working with diverse stakeholders Confidence to question, challenge constructively, and offer solutions Strong organisational skills with the ability to balance multiple complex priorities Practical, logical thinking combined with sound judgement Attention to detail and a proactive approach to quality assurance A motivated and dependable approach to meeting commitments Openness to change, with a positive mindset towards continuous improvement Experience Degree-qualified engineer in a relevant discipline Significant experience in relevant sectors, particularly in software and electronic hardware within regulated/high-integrity environments Proven experience contributing to and shaping technical bids Demonstrated success leading complex engineering projects and teams Benefits Competitive package. The role can cover grades 8-9 and therefore has a wide salary range (minimum of 65,000) as it will depend on the candidate's experience level. We offer a range of benefits to our employees to recognise their efforts. Playing hard is equally as important as working hard, so regular events are held throughout the year which provide an ideal opportunity to mix socially
Job Advertisement: Digital Product Manager Location: Warwick, Birmingham and London (Hybrid in any location) Contract Type: Fixed Term Contract Contract Length: 6 Months Daily Rate: 550 - 750 Per day Inside IR35 What You'll Do: Drive Digital Strategy: Develop and implement a cutting-edge digital product strategy focused on greenfield technologies. Lifecycle Management: Oversee the entire lifecycle of digital products that will help achieve Net Zero as part of the Great Grid Upgrade. Collaborative Leadership: Communicate and build strong relationships with stakeholders, inspiring new ways of thinking and driving a digital culture. Market Research: Stay ahead of industry trends and emerging technologies to contribute fresh ideas to the product team. Investment Cases: Build compelling investment cases for new digital products, securing buy-in and financial approvals from senior leadership. Cross-Functional Team Management: Lead a well-balanced, cross-functional team, ensuring everyone has the support they need to thrive. Who You Are: Experienced: You have significant experience in delivering digital products in fast-paced, agile environments. Communicative: Strong verbal and written communication skills, with the ability to translate complex IT concepts into relatable language. Innovative: You champion creativity and are not afraid to challenge the status quo to enhance user experience. Self-Motivated: Highly driven, you can work independently while thriving in a collaborative environment. Negotiator: Your negotiation skills and budget management experience will help you navigate digital governance effectively. Qualifications: Essential: Driving licence that permits you to drive in the UK. Desirable: Qualification in an agile delivery methodology such as Scrum or Scaled Agile. Ready to Make a Difference? If you're passionate about digital transformation and want to play a key role in the energy sector's evolution, we want to hear from you! Apply now to seize this exciting opportunity and help us deliver a sustainable future. Application Deadline: 22/06/2026 Our client is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Jul 11, 2026
Contractor
Job Advertisement: Digital Product Manager Location: Warwick, Birmingham and London (Hybrid in any location) Contract Type: Fixed Term Contract Contract Length: 6 Months Daily Rate: 550 - 750 Per day Inside IR35 What You'll Do: Drive Digital Strategy: Develop and implement a cutting-edge digital product strategy focused on greenfield technologies. Lifecycle Management: Oversee the entire lifecycle of digital products that will help achieve Net Zero as part of the Great Grid Upgrade. Collaborative Leadership: Communicate and build strong relationships with stakeholders, inspiring new ways of thinking and driving a digital culture. Market Research: Stay ahead of industry trends and emerging technologies to contribute fresh ideas to the product team. Investment Cases: Build compelling investment cases for new digital products, securing buy-in and financial approvals from senior leadership. Cross-Functional Team Management: Lead a well-balanced, cross-functional team, ensuring everyone has the support they need to thrive. Who You Are: Experienced: You have significant experience in delivering digital products in fast-paced, agile environments. Communicative: Strong verbal and written communication skills, with the ability to translate complex IT concepts into relatable language. Innovative: You champion creativity and are not afraid to challenge the status quo to enhance user experience. Self-Motivated: Highly driven, you can work independently while thriving in a collaborative environment. Negotiator: Your negotiation skills and budget management experience will help you navigate digital governance effectively. Qualifications: Essential: Driving licence that permits you to drive in the UK. Desirable: Qualification in an agile delivery methodology such as Scrum or Scaled Agile. Ready to Make a Difference? If you're passionate about digital transformation and want to play a key role in the energy sector's evolution, we want to hear from you! Apply now to seize this exciting opportunity and help us deliver a sustainable future. Application Deadline: 22/06/2026 Our client is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Reed Technology
Newcastle Upon Tyne, Tyne And Wear
IT First Line Service Desk Analyst - 12 Month FTC Location: Newcastle Salary: 27 - 30k 9-5 Day Shifts Join a global organisation headquartered in the vibrant heart of Newcastle as an IT First Line Service Desk Analyst. This role is your chance to be part of a dynamic IT team, providing essential support and making a real impact on our operations. Day-to-Day of the Role: Provide technical support, training, and advice to colleagues across the entire infrastructure via phone, email, walk-up, and chat. Collaborate with the wider IT team to resolve issues and improve service delivery. Log all interactions on Service Now with concise notes, ensuring accurate assignment of tickets. Act as a communication bridge between customers and the IT organisation, managing expectations and setting the standard for customer engagement. Maintain a high level of customer service, understanding the impact of issues on customers and the business, and managing them appropriately. Continuously update and share knowledge of supported products and services. Understand the company's organisation and the customers of the Service Desk. Adhere to, promote, and support the company's Information Security policies. Required Skills & Qualifications: Experience in IT Service Call Management. Proficiency in remote service tools. Active Directory administration. Understanding of TCP/IP, DHCP, and DNS. IOS and Android device setup and support. Proficiency in Microsoft Office 2010 and above. Printer support capabilities. Fundamental desktop and troubleshooting skills. Benefits: Competitive salary with a unique 4 on 4 off shift pattern after 6 months, enhancing work-life balance. Opportunity to work in a global organisation with a strong emphasis on employee satisfaction and professional growth. Engaging and supportive work environment where innovation and ideas are encouraged. To apply for the IT First Line Service Desk Analyst position, please submit your updated CV.
Jul 11, 2026
Full time
IT First Line Service Desk Analyst - 12 Month FTC Location: Newcastle Salary: 27 - 30k 9-5 Day Shifts Join a global organisation headquartered in the vibrant heart of Newcastle as an IT First Line Service Desk Analyst. This role is your chance to be part of a dynamic IT team, providing essential support and making a real impact on our operations. Day-to-Day of the Role: Provide technical support, training, and advice to colleagues across the entire infrastructure via phone, email, walk-up, and chat. Collaborate with the wider IT team to resolve issues and improve service delivery. Log all interactions on Service Now with concise notes, ensuring accurate assignment of tickets. Act as a communication bridge between customers and the IT organisation, managing expectations and setting the standard for customer engagement. Maintain a high level of customer service, understanding the impact of issues on customers and the business, and managing them appropriately. Continuously update and share knowledge of supported products and services. Understand the company's organisation and the customers of the Service Desk. Adhere to, promote, and support the company's Information Security policies. Required Skills & Qualifications: Experience in IT Service Call Management. Proficiency in remote service tools. Active Directory administration. Understanding of TCP/IP, DHCP, and DNS. IOS and Android device setup and support. Proficiency in Microsoft Office 2010 and above. Printer support capabilities. Fundamental desktop and troubleshooting skills. Benefits: Competitive salary with a unique 4 on 4 off shift pattern after 6 months, enhancing work-life balance. Opportunity to work in a global organisation with a strong emphasis on employee satisfaction and professional growth. Engaging and supportive work environment where innovation and ideas are encouraged. To apply for the IT First Line Service Desk Analyst position, please submit your updated CV.
Head of Development, Development Lead, Lead Developer Location: Telford area, Hybrid, with regular office attendance. The opportunity We are working with an established and ambitious agency that is looking to appoint a Head of Development / Development Lead / Lead Developer ready to step up to lead its technical function and play a major role in shaping the future of the business. This is a senior leadership opportunity for someone who combines strong technical credibility with commercial awareness, team leadership and a genuine appetite for innovation. You will take ownership of the development function, lead a talented technical team and help define how technology, AI and automation can improve both client delivery and the wider agency operation. The role goes well beyond managing website and software projects. You will have the opportunity to influence technical strategy, shape new services, drive research and development, improve internal systems and workflows, support client growth and develop the capability of the team around you. You will report into the senior leadership team and have responsibility for a development department spanning experienced, mid-level and junior technical talent. Your role will involve: You will provide clear leadership and direction to the technical team, creating an environment where people can perform at their best, develop their skills and progress their careers. You will set objectives and performance measures for the department, assess current and future skills requirements and ensure the team has the right structure, capabilities and resources to support the agency's growth plans. Alongside people leadership, you will take commercial ownership of the function, including responsibility for departmental revenue, costs, budgets and profitability. Setting the technology direction A major part of the role will be defining the agency's technology strategy and identifying where new technologies can create better outcomes for clients and improve the efficiency of the wider business. You will lead thinking around: AI adoption and capability across the agency. Research, development and technical innovation. Automation of internal workflows and processes. New technology led products and services. Improvements to reporting, delivery and operational efficiency. The selection and implementation of software and systems across the business. You will also create and maintain a longer term development roadmap, setting out priorities for new services, technical improvements, team requirements and future opportunities. You will bring technical expertise into conversations with both new and existing clients, helping to scope solutions, shape proposals and translate complex requirements into practical, commercially viable projects. You will be comfortable contributing to pitches and technical meetings when required, acting as a credible senior technical representative of the business. You will have overall responsibility for ensuring development projects are delivered to a consistently high standard. You will oversee capacity, productivity and utilisation across the team, including the balance between billable and non-billable activity, and build relationships with external technology partners where additional expertise or capacity is required. Innovation, AI and continuous improvement This role will be central to the agency's continued evolution. You will keep ahead of emerging technologies and development trends, assess where they can create meaningful value and introduce new tools and approaches where appropriate. You will act as a champion for AI across the organisation, helping senior leaders identify and deliver projects that improve productivity, workflows, client services and decision-making. About you: You are likely to have at least 7 years' experience in web or software development, together with a strong track record of leading technical teams. Previous experience in an agency, consultancy or similarly fast-paced client environment would be particularly valuable. Technically, you will bring strong knowledge of modern web development technologies. Experience across areas such as HTML, CSS, JavaScript, PHP and CMS platforms would be highly relevant, alongside a sound understanding of UX and UI principles. You will ideally bring: Experience leading, mentoring and developing technical teams. The ability to create and deliver a clear technical strategy. Strong commercial awareness and experience managing budgets or departmental financial performance. Confidence scoping complex technical solutions for clients. A practical understanding of AI, automation and emerging technologies. The ability to troubleshoot complex technical challenges and make sound decisions. A genuine interest in innovation and improving how technology supports both clients and the wider business. This is an opportunity to take genuine ownership of a technical function rather than simply managing a development team. You will have the scope to influence the company's wider technology direction, introduce AI and automation, improve internal systems, shape new services and play an active part in commercial growth. Apply now for immediate consideration - client is ready to interview!
Jul 11, 2026
Full time
Head of Development, Development Lead, Lead Developer Location: Telford area, Hybrid, with regular office attendance. The opportunity We are working with an established and ambitious agency that is looking to appoint a Head of Development / Development Lead / Lead Developer ready to step up to lead its technical function and play a major role in shaping the future of the business. This is a senior leadership opportunity for someone who combines strong technical credibility with commercial awareness, team leadership and a genuine appetite for innovation. You will take ownership of the development function, lead a talented technical team and help define how technology, AI and automation can improve both client delivery and the wider agency operation. The role goes well beyond managing website and software projects. You will have the opportunity to influence technical strategy, shape new services, drive research and development, improve internal systems and workflows, support client growth and develop the capability of the team around you. You will report into the senior leadership team and have responsibility for a development department spanning experienced, mid-level and junior technical talent. Your role will involve: You will provide clear leadership and direction to the technical team, creating an environment where people can perform at their best, develop their skills and progress their careers. You will set objectives and performance measures for the department, assess current and future skills requirements and ensure the team has the right structure, capabilities and resources to support the agency's growth plans. Alongside people leadership, you will take commercial ownership of the function, including responsibility for departmental revenue, costs, budgets and profitability. Setting the technology direction A major part of the role will be defining the agency's technology strategy and identifying where new technologies can create better outcomes for clients and improve the efficiency of the wider business. You will lead thinking around: AI adoption and capability across the agency. Research, development and technical innovation. Automation of internal workflows and processes. New technology led products and services. Improvements to reporting, delivery and operational efficiency. The selection and implementation of software and systems across the business. You will also create and maintain a longer term development roadmap, setting out priorities for new services, technical improvements, team requirements and future opportunities. You will bring technical expertise into conversations with both new and existing clients, helping to scope solutions, shape proposals and translate complex requirements into practical, commercially viable projects. You will be comfortable contributing to pitches and technical meetings when required, acting as a credible senior technical representative of the business. You will have overall responsibility for ensuring development projects are delivered to a consistently high standard. You will oversee capacity, productivity and utilisation across the team, including the balance between billable and non-billable activity, and build relationships with external technology partners where additional expertise or capacity is required. Innovation, AI and continuous improvement This role will be central to the agency's continued evolution. You will keep ahead of emerging technologies and development trends, assess where they can create meaningful value and introduce new tools and approaches where appropriate. You will act as a champion for AI across the organisation, helping senior leaders identify and deliver projects that improve productivity, workflows, client services and decision-making. About you: You are likely to have at least 7 years' experience in web or software development, together with a strong track record of leading technical teams. Previous experience in an agency, consultancy or similarly fast-paced client environment would be particularly valuable. Technically, you will bring strong knowledge of modern web development technologies. Experience across areas such as HTML, CSS, JavaScript, PHP and CMS platforms would be highly relevant, alongside a sound understanding of UX and UI principles. You will ideally bring: Experience leading, mentoring and developing technical teams. The ability to create and deliver a clear technical strategy. Strong commercial awareness and experience managing budgets or departmental financial performance. Confidence scoping complex technical solutions for clients. A practical understanding of AI, automation and emerging technologies. The ability to troubleshoot complex technical challenges and make sound decisions. A genuine interest in innovation and improving how technology supports both clients and the wider business. This is an opportunity to take genuine ownership of a technical function rather than simply managing a development team. You will have the scope to influence the company's wider technology direction, introduce AI and automation, improve internal systems, shape new services and play an active part in commercial growth. Apply now for immediate consideration - client is ready to interview!
Excellent Sales Opportunity in Malton! Sales Opportunity to be based in Malton! Sales Support Opportunity! Someone with a small amount of sales/estimation/Sales Support/Sales Administration experience is ideal as lots of training will be given. Sales support experience would be fantastic! WHAT IS IN IT FOR YOU? Basic Salary package of Circa £30k base per annum Bonus scheme applicable (MD will discuss at interview stage) 4 day working week Monday Thursday 8.30-5.30, Fridays off! 4 day working week! 6-month review salary review, MD willing to offer substantial increase on basic following probationary period. Opportunity to drive the business forward, working closely with MD and head of sales in what is an exciting period for the business. Private Medical Healthcare following probationary period. 28 days holiday inclusive of bank holidays Office based role in Malton! Limited travel required day to day! Genuine training and development opportunities Excellent team/company dynamic built on an excellent culture Clear career progression path. THE BUSINESS Our client is a hugely well-established specialist construction/manufacturing provider. Their tailored skillset can be taught to somebody with a background within Engineering, Construction or Manufacturing. They operate with 5 core products which come with various specifications to provide a wider portfolio of around 40 products. The business is aiming to increase their turnover by £3M over the next 3 years. THE ROLE Review customer enquiries, specifications, drawings, and tender documents. (Following training). Prepare detailed cost estimates, quotations, and proposals (Following training). Liaise with customers to clarify technical and commercial requirements. (Following training). Work with operations, procurement, engineering, and production teams to obtain pricing and delivery information. Calculate material, labour, subcontractor, and overhead costs. Maintain pricing databases and estimation records. Follow up on quotations and support sales negotiations. Monitor market pricing and competitor activity. Assist with contract reviews and handovers to project delivery teams. Ensure estimates comply with company standards and profitability targets. Produce reports on quotation activity, conversion rates, and pipeline opportunities. THE PERSON Essential: Experience in estimating, sales support, quotations, or commercial administration. Strong numerical and analytical skills. Experience using Microsoft Excel and CRM systems. Ability to interpret technical information and specifications. Desirable: Experience within the relevant industry sector. Experience working with tenders and contracts. TO APPLY Please apply for this position and your CV will go direct to Kyle Jevons at Westray Recruitment Group.
Jul 11, 2026
Full time
Excellent Sales Opportunity in Malton! Sales Opportunity to be based in Malton! Sales Support Opportunity! Someone with a small amount of sales/estimation/Sales Support/Sales Administration experience is ideal as lots of training will be given. Sales support experience would be fantastic! WHAT IS IN IT FOR YOU? Basic Salary package of Circa £30k base per annum Bonus scheme applicable (MD will discuss at interview stage) 4 day working week Monday Thursday 8.30-5.30, Fridays off! 4 day working week! 6-month review salary review, MD willing to offer substantial increase on basic following probationary period. Opportunity to drive the business forward, working closely with MD and head of sales in what is an exciting period for the business. Private Medical Healthcare following probationary period. 28 days holiday inclusive of bank holidays Office based role in Malton! Limited travel required day to day! Genuine training and development opportunities Excellent team/company dynamic built on an excellent culture Clear career progression path. THE BUSINESS Our client is a hugely well-established specialist construction/manufacturing provider. Their tailored skillset can be taught to somebody with a background within Engineering, Construction or Manufacturing. They operate with 5 core products which come with various specifications to provide a wider portfolio of around 40 products. The business is aiming to increase their turnover by £3M over the next 3 years. THE ROLE Review customer enquiries, specifications, drawings, and tender documents. (Following training). Prepare detailed cost estimates, quotations, and proposals (Following training). Liaise with customers to clarify technical and commercial requirements. (Following training). Work with operations, procurement, engineering, and production teams to obtain pricing and delivery information. Calculate material, labour, subcontractor, and overhead costs. Maintain pricing databases and estimation records. Follow up on quotations and support sales negotiations. Monitor market pricing and competitor activity. Assist with contract reviews and handovers to project delivery teams. Ensure estimates comply with company standards and profitability targets. Produce reports on quotation activity, conversion rates, and pipeline opportunities. THE PERSON Essential: Experience in estimating, sales support, quotations, or commercial administration. Strong numerical and analytical skills. Experience using Microsoft Excel and CRM systems. Ability to interpret technical information and specifications. Desirable: Experience within the relevant industry sector. Experience working with tenders and contracts. TO APPLY Please apply for this position and your CV will go direct to Kyle Jevons at Westray Recruitment Group.
Are you passionate about building modern data platforms, enabling powerful analytics, and unlocking the potential of Microsoft technologies and AI? Altro are looking for a Data & Microsoft Solutions Lead to play a pivotal role in shaping how data, digital workplace solutions, and AI drive value across the Group. This is a senior leadership role within our IT team, where you ll act as the design authority for enterprise data architecture, Microsoft 365 solutions, and Power Platform. You ll define how we use data, analytics, automation, and AI to improve decision-making, efficiency, and collaboration across the business. If you enjoy translating complex ideas into practical, scalable solutions and want to help build a data-driven, AI-enabled organisation, this could be the perfect opportunity for you. This is a permanent, full-time role with hybrid working (minimum of 3 days per week on-site), based at our Letchworth Garden City Head Office. What you ll be doing Shaping Strategy & Direction Define and lead our data, analytics, Microsoft platform, and AI strategy over the next 3 5 years Provide strategic input into the IT roadmap, ensuring alignment with business goals Identify high-value opportunities for AI, automation, and data-driven transformation Leading Data & Microsoft Platform Architecture Design and govern enterprise data architecture and analytics platforms Lead the direction of Microsoft 365, SharePoint Online, and Power Platform (Power BI, Power Apps, Power Automate) Ensure solutions are scalable, secure, and built on high-quality, well-governed data foundations Drive adoption of modern Azure data technologies and emerging capabilities (including AI and Microsoft Copilot) Power Platform & Analytics Leadership Define standards and governance for Power BI, semantic models, and datasets Oversee delivery of solutions supporting: Executive reporting Self-service BI Data science and AI Business process automation and digital workflows Ensure performance, lifecycle management, and security of analytics and platform assets Data Governance & Responsible AI Embed strong data governance principles, ensuring quality, transparency, and compliance (including GDPR) Define guardrails for responsible and ethical AI usage Work closely with security, legal, and risk teams to ensure safe and compliant solutions Enabling the Business Partner with stakeholders to design scalable, value-driven solutions across data, automation, and collaboration Identify opportunities to improve processes through automation, low-code solutions, and AI Support digital transformation across the organisation Leadership & Collaboration Provide technical leadership and mentoring across data, Power Platform, and SharePoint communities Define standards, documentation, and best practice Deliver knowledge-sharing sessions to build capability across IT Manage and collaborate with third-party vendors and partners What we re looking for We re looking for someone who: Has strong experience designing enterprise data architectures and Microsoft-based solutions Brings deep knowledge of the Azure data ecosystem and Power Platform Understands analytics, AI/ML, and modern data technologies Can communicate complex technical concepts clearly to non-technical stakeholders Has a collaborative, influencing style and enjoys working across teams Is passionate about building a data-driven, AI-ready organisation What we can offer you Hybrid working (minimum 3 days per week on site) Private medical cover (single cover, BUPA) 25 days holiday, with the option to buy more Defined contribution pension scheme Life assurance from day one Occupational sick pay and on-site Occupational Health Confidential 24/7 support service for you and your family Enhanced family-friendly policies Free eye tests A paid volunteering day each year Free on-site parking Long service awards Ongoing learning and development support A range of social events, including our Christmas party Retirement advice and support About Altro Altro Group is home to two leading brands: Altro , a European manufacturer of premium flooring and wall cladding systems, and Autoglym , a leading British manufacturer of vehicle care products. Family-owned since 1919, we re proud of our values and the supportive, inclusive culture we ve built. We truly care about our people and believe everyone should feel they belong. Everyone is welcome at Altro for who they are, no matter what their background is or how they identify. We appreciate that everyone is different and with that diverse uniqueness we can all thrive. We don t want you to just work here. We want you to belong here. Follow us on our Life at Altro and Life at Autoglym Instagram pages to see . Sounds like your next challenge? Apply today we d love to hear from you.
Jul 11, 2026
Full time
Are you passionate about building modern data platforms, enabling powerful analytics, and unlocking the potential of Microsoft technologies and AI? Altro are looking for a Data & Microsoft Solutions Lead to play a pivotal role in shaping how data, digital workplace solutions, and AI drive value across the Group. This is a senior leadership role within our IT team, where you ll act as the design authority for enterprise data architecture, Microsoft 365 solutions, and Power Platform. You ll define how we use data, analytics, automation, and AI to improve decision-making, efficiency, and collaboration across the business. If you enjoy translating complex ideas into practical, scalable solutions and want to help build a data-driven, AI-enabled organisation, this could be the perfect opportunity for you. This is a permanent, full-time role with hybrid working (minimum of 3 days per week on-site), based at our Letchworth Garden City Head Office. What you ll be doing Shaping Strategy & Direction Define and lead our data, analytics, Microsoft platform, and AI strategy over the next 3 5 years Provide strategic input into the IT roadmap, ensuring alignment with business goals Identify high-value opportunities for AI, automation, and data-driven transformation Leading Data & Microsoft Platform Architecture Design and govern enterprise data architecture and analytics platforms Lead the direction of Microsoft 365, SharePoint Online, and Power Platform (Power BI, Power Apps, Power Automate) Ensure solutions are scalable, secure, and built on high-quality, well-governed data foundations Drive adoption of modern Azure data technologies and emerging capabilities (including AI and Microsoft Copilot) Power Platform & Analytics Leadership Define standards and governance for Power BI, semantic models, and datasets Oversee delivery of solutions supporting: Executive reporting Self-service BI Data science and AI Business process automation and digital workflows Ensure performance, lifecycle management, and security of analytics and platform assets Data Governance & Responsible AI Embed strong data governance principles, ensuring quality, transparency, and compliance (including GDPR) Define guardrails for responsible and ethical AI usage Work closely with security, legal, and risk teams to ensure safe and compliant solutions Enabling the Business Partner with stakeholders to design scalable, value-driven solutions across data, automation, and collaboration Identify opportunities to improve processes through automation, low-code solutions, and AI Support digital transformation across the organisation Leadership & Collaboration Provide technical leadership and mentoring across data, Power Platform, and SharePoint communities Define standards, documentation, and best practice Deliver knowledge-sharing sessions to build capability across IT Manage and collaborate with third-party vendors and partners What we re looking for We re looking for someone who: Has strong experience designing enterprise data architectures and Microsoft-based solutions Brings deep knowledge of the Azure data ecosystem and Power Platform Understands analytics, AI/ML, and modern data technologies Can communicate complex technical concepts clearly to non-technical stakeholders Has a collaborative, influencing style and enjoys working across teams Is passionate about building a data-driven, AI-ready organisation What we can offer you Hybrid working (minimum 3 days per week on site) Private medical cover (single cover, BUPA) 25 days holiday, with the option to buy more Defined contribution pension scheme Life assurance from day one Occupational sick pay and on-site Occupational Health Confidential 24/7 support service for you and your family Enhanced family-friendly policies Free eye tests A paid volunteering day each year Free on-site parking Long service awards Ongoing learning and development support A range of social events, including our Christmas party Retirement advice and support About Altro Altro Group is home to two leading brands: Altro , a European manufacturer of premium flooring and wall cladding systems, and Autoglym , a leading British manufacturer of vehicle care products. Family-owned since 1919, we re proud of our values and the supportive, inclusive culture we ve built. We truly care about our people and believe everyone should feel they belong. Everyone is welcome at Altro for who they are, no matter what their background is or how they identify. We appreciate that everyone is different and with that diverse uniqueness we can all thrive. We don t want you to just work here. We want you to belong here. Follow us on our Life at Altro and Life at Autoglym Instagram pages to see . Sounds like your next challenge? Apply today we d love to hear from you.
There comes a point in a senior technical career where the challenge is no longer about running trials; it's about shaping how trials are done, why they matter, and how they genuinely influence commercial decisions at scale. This role exists for that reason. A government funded public private entity is looking for an experienced and commercially focused Head of Trials & Validation to take ownership of its UK-wide trials, validation and data operations. The purpose is simple but critical: generate trusted, real world evidence that helps new technologies move from the research and development phase to commercial adoption. This is a key leadership role at the helm of the Test, Trial & Demonstration management team. This is not a role focused on academic proof or small-scale experimentation. The emphasis is on commercially representative trials, delivered in real operating environments, producing data that farmers, investors, regulators and supply chains can trust. Key Aims: • Set national standards for how trials and validation are designed and delivered • Influence how emerging technologies are proven, de risked and scaled • Lead and develop teams whose work directly affects commercial outcomes • Operate at the interface between innovation, agriculture and industry The role will suit someone with a strong background in agricultural trials, applied R&D or validation environments. You will have broad knowledge across all sectors of agriculture, excellent team leadership abilities and be confident in public facing communications. Those passionate about the future of agri-tech will have the chance to ensure the next generation of Ag-Tech products will shape the future of food production are encouraged to apply. Role Responsibilities: • Be the lead on all trials, validation and data delivery activity • Develop and strengthen UK-wide testbed capability, operational frameworks and data systems • Ensure trials deliver robust, commercially representative performance data • Set standards for data quality, evidence generation and reporting • Manage two direct reports responsible for different sectors • Build, mentor and lead a high performing, geographically distributed team • Generate trusted data and evidence to support agri-tech adoption and business growth • Manage budgets, forecasting, resources and departmental capability • Lead and develop multidisciplinary teams across multiple locations • Work collaboratively with internal teams to achieve business KPIs and programme outcomes • Build strong relationships with farmers, growers, innovators and supply chain partners • Represent the organisation with external stakeholders, boards and industry groups • Support continuous improvement across the wider test, trial and demonstration function About you: This role will suit someone who understands that credibility in trials comes from discipline, relevance and consistency, not volume alone. • 5+ years' leadership experience in trials, validation or applied R&D environments • Strong understanding of agricultural trials and evidence generation • Track record of building experienced and multidisciplinary teams • Commercial awareness with the ability to align trials activity to market and customer needs • Advanced stakeholder management skills and commercial awareness • Experience embedding operational processes, standards and frameworks • Strong knowledge of agricultural, animal health, crop health and environmental regulatory frameworks • Excellent communication and organisational ability • Able to prioritise workloads and make effective decisions at pace • The confidence to challenge, influence and lead at senior level • Full UK driving licence, willingness to travel and stay away regularly Project management experience and a degree in agriculture or a related discipline are advantageous, but not essential if matched by equivalent commercial experience in the agri-tech sector. The opportunity This is an opportunity to be at the heart of a leading public organisation at the forefront of UK agricultural innovation. You will play a central role in shaping how emerging agri-tech is tested, validated and commercialised across the sector, helping innovative businesses generate the evidence needed to scale successfully. To apply: For more information and an informal confidential discussion please call Rupert Kettle on: Office or e-mail your CV and covering letter to De Lacy Executive Recruitment will upload your CV to our database and retain some data about you in order to process your application. More information about our processing activities can be found at Please be assured that all contact is treated in complete confidence and your details will not be passed to a third party without your prior permission.
Jul 11, 2026
Full time
There comes a point in a senior technical career where the challenge is no longer about running trials; it's about shaping how trials are done, why they matter, and how they genuinely influence commercial decisions at scale. This role exists for that reason. A government funded public private entity is looking for an experienced and commercially focused Head of Trials & Validation to take ownership of its UK-wide trials, validation and data operations. The purpose is simple but critical: generate trusted, real world evidence that helps new technologies move from the research and development phase to commercial adoption. This is a key leadership role at the helm of the Test, Trial & Demonstration management team. This is not a role focused on academic proof or small-scale experimentation. The emphasis is on commercially representative trials, delivered in real operating environments, producing data that farmers, investors, regulators and supply chains can trust. Key Aims: • Set national standards for how trials and validation are designed and delivered • Influence how emerging technologies are proven, de risked and scaled • Lead and develop teams whose work directly affects commercial outcomes • Operate at the interface between innovation, agriculture and industry The role will suit someone with a strong background in agricultural trials, applied R&D or validation environments. You will have broad knowledge across all sectors of agriculture, excellent team leadership abilities and be confident in public facing communications. Those passionate about the future of agri-tech will have the chance to ensure the next generation of Ag-Tech products will shape the future of food production are encouraged to apply. Role Responsibilities: • Be the lead on all trials, validation and data delivery activity • Develop and strengthen UK-wide testbed capability, operational frameworks and data systems • Ensure trials deliver robust, commercially representative performance data • Set standards for data quality, evidence generation and reporting • Manage two direct reports responsible for different sectors • Build, mentor and lead a high performing, geographically distributed team • Generate trusted data and evidence to support agri-tech adoption and business growth • Manage budgets, forecasting, resources and departmental capability • Lead and develop multidisciplinary teams across multiple locations • Work collaboratively with internal teams to achieve business KPIs and programme outcomes • Build strong relationships with farmers, growers, innovators and supply chain partners • Represent the organisation with external stakeholders, boards and industry groups • Support continuous improvement across the wider test, trial and demonstration function About you: This role will suit someone who understands that credibility in trials comes from discipline, relevance and consistency, not volume alone. • 5+ years' leadership experience in trials, validation or applied R&D environments • Strong understanding of agricultural trials and evidence generation • Track record of building experienced and multidisciplinary teams • Commercial awareness with the ability to align trials activity to market and customer needs • Advanced stakeholder management skills and commercial awareness • Experience embedding operational processes, standards and frameworks • Strong knowledge of agricultural, animal health, crop health and environmental regulatory frameworks • Excellent communication and organisational ability • Able to prioritise workloads and make effective decisions at pace • The confidence to challenge, influence and lead at senior level • Full UK driving licence, willingness to travel and stay away regularly Project management experience and a degree in agriculture or a related discipline are advantageous, but not essential if matched by equivalent commercial experience in the agri-tech sector. The opportunity This is an opportunity to be at the heart of a leading public organisation at the forefront of UK agricultural innovation. You will play a central role in shaping how emerging agri-tech is tested, validated and commercialised across the sector, helping innovative businesses generate the evidence needed to scale successfully. To apply: For more information and an informal confidential discussion please call Rupert Kettle on: Office or e-mail your CV and covering letter to De Lacy Executive Recruitment will upload your CV to our database and retain some data about you in order to process your application. More information about our processing activities can be found at Please be assured that all contact is treated in complete confidence and your details will not be passed to a third party without your prior permission.
Help shape exceptional customer experiences that build trust and drive continuous improvement We are looking for a Customer Experience Manager to join our team, supporting the delivery of a consistent, high-quality customer journey across all channels. This is a pivotal role responsible for combining hands-on customer support, insight-driven analysis, and operational improvement to enhance the overall customer experience. You will work closely with the Head of Customer Experience and cross-functional teams to resolve complex issues, identify root causes, and implement meaningful improvements. This is a hybrid role with an expectation to be in the office one day each week across any of our offices. Our offices are based in Peterborough, Watford, Bristol or Birmingham. Travel to other Zellis offices will also be required as part of the role. What you ll be doing In this role, you will: Manage complex or high-sensitivity customer cases, ensuring effective and empathetic resolution Analyse customer feedback and behavioural data to identify trends and opportunities for improvement Support the optimisation of customer journeys, reducing friction and improving satisfaction Contribute to process improvements, maintaining high-quality documentation, playbooks and knowledge base content Generate insights through data analysis, supporting reporting and decision-making Collaborate with Support, Product, Implementations & Commercial teams to resolve issues and enhance customer outcomes Support the adoption of automation and AI tools to improve efficiency and reduce customer effort. Skills & Experience We re seeking a customer-focused professional who combines strong analytical capability with a passion for improving customer outcomes. You ll ideally bring: Confidence & gravitas when communicating with internal and external stakeholders at all levels, to report findings, suggest improvements as well as ensuring accountability cross functionally. Confidence to communicate openly & honestly with customers, whilst also maintaining a level of confidentiality Ability to navigate ambuiguity Experience handling complex customer enquiries or escalations Ability to analyse customer data and translate insights into actionable improvements A structured, process-driven mindset with a focus on continuous improvement Confidence working with performance metrics and reporting data such as NPS (Net Promoter Score) Benefits & Culture At Zellis we create market-leading HR & Payroll products and services, to power exceptional employee experiences so that you and your people do better. Our multi-award-winning products pay over five million employees a year, with almost half (42%) of the FTSE 100, 50% of the top retailers and 30% of the top universities in the UK & Ireland as customers, making us the largest provider of Payroll and HR software and managed services. Our vision is to be the clear leader in pay, reward, analytics, and people experiences. We're passionate about creating an environment where people want to join, belong to, and be part of a progressive organisation. Our values, which were defined with input from all of our 2,000 colleagues, we live and breathe every day: Unstoppable together. Always learning. Make it count. Think scale. Our people are critical to our ongoing success; we re proud of our inclusive culture that gives you the platform to grow, challenge the status quo and play a crucial role in further enhancing our market position as the leading provider of HR & Payroll software and services. With Zellis you ll have the chance to stretch and challenge yourself in an environment that s varied, flexible and hugely supportive. We also love to reward and recognise our brilliant colleagues. As part of your benefits package, you ll receive: A competitive base salary. 25 days annual leave, plus your birthday off and the opportunity to buy additional holiday. Private medical insurance. Life assurance 4x salary. Enhanced pension scheme with company contributions up to 8.5%. A huge range of additional flexible benefits across financial & personal wellbeing, lifestyle & leisure. Our Recruitment Process We want to ensure you have a great candidate experience, and be as transparent as possible about what to expect: Recruiter Shortlist - Our team will review your application against the role requirements to identify candidates to progress. Recruiter Screening (30 Minutes) - All shortlisted candidates will then be contacted for an initial conversation with our recruitment team to discuss your experience, motivations and answer any questions about the role. Virtual Interview - (30 Minutes) - A short call with the hiring team to explore your background in more depth and give you a clearer picture of the team and role. On-Site Assessment (2 hours, Peterborough office) - A final in person stage including: A competency based interview, exploring your past experience & skills and a scenario based interview, assessing how you'd approach real situations relevant to the role. We aim to keep you updated at each stage and will let you know outcomes as promptly as possible.
Jul 11, 2026
Full time
Help shape exceptional customer experiences that build trust and drive continuous improvement We are looking for a Customer Experience Manager to join our team, supporting the delivery of a consistent, high-quality customer journey across all channels. This is a pivotal role responsible for combining hands-on customer support, insight-driven analysis, and operational improvement to enhance the overall customer experience. You will work closely with the Head of Customer Experience and cross-functional teams to resolve complex issues, identify root causes, and implement meaningful improvements. This is a hybrid role with an expectation to be in the office one day each week across any of our offices. Our offices are based in Peterborough, Watford, Bristol or Birmingham. Travel to other Zellis offices will also be required as part of the role. What you ll be doing In this role, you will: Manage complex or high-sensitivity customer cases, ensuring effective and empathetic resolution Analyse customer feedback and behavioural data to identify trends and opportunities for improvement Support the optimisation of customer journeys, reducing friction and improving satisfaction Contribute to process improvements, maintaining high-quality documentation, playbooks and knowledge base content Generate insights through data analysis, supporting reporting and decision-making Collaborate with Support, Product, Implementations & Commercial teams to resolve issues and enhance customer outcomes Support the adoption of automation and AI tools to improve efficiency and reduce customer effort. Skills & Experience We re seeking a customer-focused professional who combines strong analytical capability with a passion for improving customer outcomes. You ll ideally bring: Confidence & gravitas when communicating with internal and external stakeholders at all levels, to report findings, suggest improvements as well as ensuring accountability cross functionally. Confidence to communicate openly & honestly with customers, whilst also maintaining a level of confidentiality Ability to navigate ambuiguity Experience handling complex customer enquiries or escalations Ability to analyse customer data and translate insights into actionable improvements A structured, process-driven mindset with a focus on continuous improvement Confidence working with performance metrics and reporting data such as NPS (Net Promoter Score) Benefits & Culture At Zellis we create market-leading HR & Payroll products and services, to power exceptional employee experiences so that you and your people do better. Our multi-award-winning products pay over five million employees a year, with almost half (42%) of the FTSE 100, 50% of the top retailers and 30% of the top universities in the UK & Ireland as customers, making us the largest provider of Payroll and HR software and managed services. Our vision is to be the clear leader in pay, reward, analytics, and people experiences. We're passionate about creating an environment where people want to join, belong to, and be part of a progressive organisation. Our values, which were defined with input from all of our 2,000 colleagues, we live and breathe every day: Unstoppable together. Always learning. Make it count. Think scale. Our people are critical to our ongoing success; we re proud of our inclusive culture that gives you the platform to grow, challenge the status quo and play a crucial role in further enhancing our market position as the leading provider of HR & Payroll software and services. With Zellis you ll have the chance to stretch and challenge yourself in an environment that s varied, flexible and hugely supportive. We also love to reward and recognise our brilliant colleagues. As part of your benefits package, you ll receive: A competitive base salary. 25 days annual leave, plus your birthday off and the opportunity to buy additional holiday. Private medical insurance. Life assurance 4x salary. Enhanced pension scheme with company contributions up to 8.5%. A huge range of additional flexible benefits across financial & personal wellbeing, lifestyle & leisure. Our Recruitment Process We want to ensure you have a great candidate experience, and be as transparent as possible about what to expect: Recruiter Shortlist - Our team will review your application against the role requirements to identify candidates to progress. Recruiter Screening (30 Minutes) - All shortlisted candidates will then be contacted for an initial conversation with our recruitment team to discuss your experience, motivations and answer any questions about the role. Virtual Interview - (30 Minutes) - A short call with the hiring team to explore your background in more depth and give you a clearer picture of the team and role. On-Site Assessment (2 hours, Peterborough office) - A final in person stage including: A competency based interview, exploring your past experience & skills and a scenario based interview, assessing how you'd approach real situations relevant to the role. We aim to keep you updated at each stage and will let you know outcomes as promptly as possible.
Allocator East London 5 Days In-office 25-27k Love fashion? Ready to take your retail or administration experience into a fashion head office? We're a well-established, multi-channel fashion retailer with retail stores nationwide, and we're looking for an organised, commercially minded Allocator to join our friendly Head Office team. This is a fantastic opportunity for someone who loves fashion, enjoys working with numbers and wants to build a long-term career in merchandising. You'll play a vital role in ensuring our latest collections are in the right stores at the right time, helping maximise sales and delivering a great customer experience. If you're looking for a fast-paced role where every day is different, we'd love to hear from you. The Role As an Allocator, you'll work closely with our Buying, Merchandising, Distribution and Retail teams to make sure stock is allocated and replenished efficiently across our store network. Your responsibilities will include: Allocating stock to stores and reviewing performance by product and style Managing replenishment to ensure stores have the right stock at the right time Analysing sales performance and stock levels to identify opportunities Liaising daily with the Distribution Centre regarding deliveries and stock availability Supporting stores with delivery, pricing and promotional queries Using internal systems to monitor sales, stock levels and store performance Producing packing lists and supporting daily stock movements Providing product feedback and contributing to future product selection decisions About You This role would suit someone with retail, customer service or administration experience who is looking to develop a career within fashion merchandising. We're looking for someone who: Has previous retail or administration experience Has a genuine passion for fashion and keeps up with the latest trends Understands how a retail business operates Is confident using Microsoft Office, particularly Excel, Word and Outlook Has excellent organisational skills and great attention to detail Can manage multiple priorities and work well under pressure Is a confident communicator who enjoys working with different teams Is proactive, enthusiastic and eager to learn Enjoys working with numbers and analysing data Why Join Us? Join a successful and growing fashion retailer Genuine opportunities to develop your career within merchandising Staff discount Company pension Company events Supportive, collaborative Head Office environment If you're looking to start or develop your career within fashion merchandising and want to be part of a business where you can learn, grow and make an impact, we'd love to hear from you. BH36731
Jul 11, 2026
Full time
Allocator East London 5 Days In-office 25-27k Love fashion? Ready to take your retail or administration experience into a fashion head office? We're a well-established, multi-channel fashion retailer with retail stores nationwide, and we're looking for an organised, commercially minded Allocator to join our friendly Head Office team. This is a fantastic opportunity for someone who loves fashion, enjoys working with numbers and wants to build a long-term career in merchandising. You'll play a vital role in ensuring our latest collections are in the right stores at the right time, helping maximise sales and delivering a great customer experience. If you're looking for a fast-paced role where every day is different, we'd love to hear from you. The Role As an Allocator, you'll work closely with our Buying, Merchandising, Distribution and Retail teams to make sure stock is allocated and replenished efficiently across our store network. Your responsibilities will include: Allocating stock to stores and reviewing performance by product and style Managing replenishment to ensure stores have the right stock at the right time Analysing sales performance and stock levels to identify opportunities Liaising daily with the Distribution Centre regarding deliveries and stock availability Supporting stores with delivery, pricing and promotional queries Using internal systems to monitor sales, stock levels and store performance Producing packing lists and supporting daily stock movements Providing product feedback and contributing to future product selection decisions About You This role would suit someone with retail, customer service or administration experience who is looking to develop a career within fashion merchandising. We're looking for someone who: Has previous retail or administration experience Has a genuine passion for fashion and keeps up with the latest trends Understands how a retail business operates Is confident using Microsoft Office, particularly Excel, Word and Outlook Has excellent organisational skills and great attention to detail Can manage multiple priorities and work well under pressure Is a confident communicator who enjoys working with different teams Is proactive, enthusiastic and eager to learn Enjoys working with numbers and analysing data Why Join Us? Join a successful and growing fashion retailer Genuine opportunities to develop your career within merchandising Staff discount Company pension Company events Supportive, collaborative Head Office environment If you're looking to start or develop your career within fashion merchandising and want to be part of a business where you can learn, grow and make an impact, we'd love to hear from you. BH36731
National Pop-Up Events Logistics FMCG Activations Operational Leadership Ready to lead the operational engine behind one of the UK's fastest-growing direct marketing businesses? Do you thrive on bringing hundreds of moving parts together, balancing logistics, people, compliance and commercial performance to deliver exceptional results? At Croci Collective , we don't organise events. We deliver high-performing sales activations at them across the US, Ireland and the US for the likes of HelloFresh, Green Chef, (url removed), The Modern Milkman, Beer 52. Every week our teams operate across multiple consumer exhibitions, retail venues and live events throughout the UK and Ireland on behalf of leading FMCG and subscription brands. Behind every successful campaign is an operational machine coordinating people, equipment, logistics, compliance and performance. We're now looking for a commercially minded Head of Operations to lead that machine. Working alongside the CEO, you'll play a key role in building scalable operational excellence while remaining close to the day-to-day delivery of a fast-moving, ambitious business. P.S. We love fun, engaging and friendly people who genuinely represent our culture. The Role at a Glance: Head of Operations Hybrid - London Based with Regular UK Event Travel (ideally 2 hours from London) £70,000 - £80,000 DOE + Up to £20,000 Performance Bonus (OTE £100,000) Plus Car Allowance / Travel Support, Potential Profit Share Opportunity & More Full Time - Permanent Reporting to: CEO Company: High-Growth Direct Marketing & Consumer Events Business Clients: Leading Subscription, FMCG & Consumer Brands Culture: Entrepreneurial Hands-On Fast-Paced Collaborative High Accountability Your Background / Skills: Operations Leadership, Logistics, Pop-Up Events, Experiential Marketing, FMCG Activations, Workforce Planning, IR35 Compliance, Contractor Management, Warehouse Operations, Compliance Welcome to Croci Collective We are Croci Collective, one of the UK's fastest-growing direct marketing businesses specialising in subscription product sales through consumer exhibitions, retail activations and live events nationwide. Working with some of the UK's best-known consumer and FMCG brands, we deploy high-performing sales teams across a packed calendar of events throughout the UK and Ireland. Our success is built on exceptional operational delivery. Every week we're coordinating people, logistics, transport, accommodation, equipment and client expectations across multiple live activations. It takes strong leadership, commercial awareness and operational excellence to keep everything running smoothly. As we continue to scale, including exciting international growth plans, we're looking for a Head of Operations who can build operational excellence while remaining close to the detail that makes our business successful. Where You'll Make an Impact: This isn't a traditional corporate operations role. Likewise, this isn't an event organiser position. We're looking for someone who understands the operational challenges behind delivering multiple pop-up activations nationwide, rather than organising one-off corporate events or conferences. You'll lead the operational delivery behind multiple live campaigns running simultaneously across the UK, overseeing logistics, workforce deployment, warehouse operations, contractor compliance, transport planning and operational performance to ensure every campaign is delivered safely, efficiently and profitably. Working closely with the CEO, you'll strengthen operational processes, improve scalability and continue building the infrastructure needed to support Croci's ambitious growth plans. What Your Day Might Look Like: • Leading operational delivery across nationwide pop-up events and exhibition campaigns • Overseeing workforce planning, logistics, transport, accommodation and equipment movement • Managing operational activity across multiple concurrent live events and activations • Supporting warehouse operations and logistics planning in a client facing - events, promotions, brand events or related space. • Leading freelance workforce planning, deployment and contractor management • Ensuring operational compliance, including a strong understanding of IR35 and contractor engagement • Monitoring Health & Safety, operational risk and compliance across field activities • Managing relationships with venues, organisers, suppliers and client stakeholders • Developing scalable SOPs, workflows and operational processes • Driving KPI reporting, operational performance and continuous improvement initiatives • Supporting operational budgeting, campaign profitability and cost control • Coaching, mentoring and developing Operational Managers and wider teams • Acting as the senior escalation point for operational challenges and client delivery • Championing systems, automation and operational improvements • Supporting future UK growth and international expansion initiatives About You: You'll probably come from a business where operational logistics are critical to successful delivery. Perhaps you've worked within field marketing, retail activation, experiential marketing, consumer events, exhibition services, FMCG or another operationally complex environment involving multiple concurrent sites and large field-based teams. You'll likely bring: • Proven experience leading complex operational functions within fast-paced environments • Strong experience managing logistics across multiple live projects, campaigns or field operations • Experience managing freelance or contractor workforces, with a sound understanding of IR35 compliance • Knowledge of warehouse, transport or field logistics operations • Strong commercial awareness with experience managing operational budgets and performance • Excellent organisational skills with the ability to prioritise multiple moving parts • Experience leading managers and building high-performing operational teams • Strong stakeholder management and relationship-building skills • A hands-on, pragmatic approach with the confidence to roll your sleeves up whenever needed • The ability to balance operational delivery with longer-term business improvement Ideal Backgrounds May Include: • Field Marketing • Experiential Marketing • Retail Activations • Consumer Brand Activations • FMCG Operations • Exhibition Services • Promotional Staffing • Event Logistics • Multi-Site Operations • Field Operations Why Join Croci Collective? • Become a key member of the senior leadership team • Work directly alongside the CEO with genuine influence over the future of the business • Lead operational delivery for nationally recognised consumer brands • Help shape the operational infrastructure of a rapidly scaling business • Fast-paced, entrepreneurial culture where good ideas become reality quickly • Performance bonus with realistic OTE of £100,000 • Long-term progression and potential profit share opportunity • High levels of autonomy, ownership and variety If you're an operational leader who enjoys solving complex logistical challenges, leading people and building scalable operational excellence, we'd love to hear from you. Apply today and help shape the next chapter of Croci Collective's growth journey. Your Experience / Background / Previous Roles May Include: Head of Operations, Operations Manager, Senior Operations Manager, Regional Operations Manager, Field Operations Manager, Event Operations Manager, Experiential Operations Manager, Logistics Manager, Operations Director, Field Marketing Operations Manager, Activation Operations Manager, Workforce Operations Manager Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
Jul 11, 2026
Full time
National Pop-Up Events Logistics FMCG Activations Operational Leadership Ready to lead the operational engine behind one of the UK's fastest-growing direct marketing businesses? Do you thrive on bringing hundreds of moving parts together, balancing logistics, people, compliance and commercial performance to deliver exceptional results? At Croci Collective , we don't organise events. We deliver high-performing sales activations at them across the US, Ireland and the US for the likes of HelloFresh, Green Chef, (url removed), The Modern Milkman, Beer 52. Every week our teams operate across multiple consumer exhibitions, retail venues and live events throughout the UK and Ireland on behalf of leading FMCG and subscription brands. Behind every successful campaign is an operational machine coordinating people, equipment, logistics, compliance and performance. We're now looking for a commercially minded Head of Operations to lead that machine. Working alongside the CEO, you'll play a key role in building scalable operational excellence while remaining close to the day-to-day delivery of a fast-moving, ambitious business. P.S. We love fun, engaging and friendly people who genuinely represent our culture. The Role at a Glance: Head of Operations Hybrid - London Based with Regular UK Event Travel (ideally 2 hours from London) £70,000 - £80,000 DOE + Up to £20,000 Performance Bonus (OTE £100,000) Plus Car Allowance / Travel Support, Potential Profit Share Opportunity & More Full Time - Permanent Reporting to: CEO Company: High-Growth Direct Marketing & Consumer Events Business Clients: Leading Subscription, FMCG & Consumer Brands Culture: Entrepreneurial Hands-On Fast-Paced Collaborative High Accountability Your Background / Skills: Operations Leadership, Logistics, Pop-Up Events, Experiential Marketing, FMCG Activations, Workforce Planning, IR35 Compliance, Contractor Management, Warehouse Operations, Compliance Welcome to Croci Collective We are Croci Collective, one of the UK's fastest-growing direct marketing businesses specialising in subscription product sales through consumer exhibitions, retail activations and live events nationwide. Working with some of the UK's best-known consumer and FMCG brands, we deploy high-performing sales teams across a packed calendar of events throughout the UK and Ireland. Our success is built on exceptional operational delivery. Every week we're coordinating people, logistics, transport, accommodation, equipment and client expectations across multiple live activations. It takes strong leadership, commercial awareness and operational excellence to keep everything running smoothly. As we continue to scale, including exciting international growth plans, we're looking for a Head of Operations who can build operational excellence while remaining close to the detail that makes our business successful. Where You'll Make an Impact: This isn't a traditional corporate operations role. Likewise, this isn't an event organiser position. We're looking for someone who understands the operational challenges behind delivering multiple pop-up activations nationwide, rather than organising one-off corporate events or conferences. You'll lead the operational delivery behind multiple live campaigns running simultaneously across the UK, overseeing logistics, workforce deployment, warehouse operations, contractor compliance, transport planning and operational performance to ensure every campaign is delivered safely, efficiently and profitably. Working closely with the CEO, you'll strengthen operational processes, improve scalability and continue building the infrastructure needed to support Croci's ambitious growth plans. What Your Day Might Look Like: • Leading operational delivery across nationwide pop-up events and exhibition campaigns • Overseeing workforce planning, logistics, transport, accommodation and equipment movement • Managing operational activity across multiple concurrent live events and activations • Supporting warehouse operations and logistics planning in a client facing - events, promotions, brand events or related space. • Leading freelance workforce planning, deployment and contractor management • Ensuring operational compliance, including a strong understanding of IR35 and contractor engagement • Monitoring Health & Safety, operational risk and compliance across field activities • Managing relationships with venues, organisers, suppliers and client stakeholders • Developing scalable SOPs, workflows and operational processes • Driving KPI reporting, operational performance and continuous improvement initiatives • Supporting operational budgeting, campaign profitability and cost control • Coaching, mentoring and developing Operational Managers and wider teams • Acting as the senior escalation point for operational challenges and client delivery • Championing systems, automation and operational improvements • Supporting future UK growth and international expansion initiatives About You: You'll probably come from a business where operational logistics are critical to successful delivery. Perhaps you've worked within field marketing, retail activation, experiential marketing, consumer events, exhibition services, FMCG or another operationally complex environment involving multiple concurrent sites and large field-based teams. You'll likely bring: • Proven experience leading complex operational functions within fast-paced environments • Strong experience managing logistics across multiple live projects, campaigns or field operations • Experience managing freelance or contractor workforces, with a sound understanding of IR35 compliance • Knowledge of warehouse, transport or field logistics operations • Strong commercial awareness with experience managing operational budgets and performance • Excellent organisational skills with the ability to prioritise multiple moving parts • Experience leading managers and building high-performing operational teams • Strong stakeholder management and relationship-building skills • A hands-on, pragmatic approach with the confidence to roll your sleeves up whenever needed • The ability to balance operational delivery with longer-term business improvement Ideal Backgrounds May Include: • Field Marketing • Experiential Marketing • Retail Activations • Consumer Brand Activations • FMCG Operations • Exhibition Services • Promotional Staffing • Event Logistics • Multi-Site Operations • Field Operations Why Join Croci Collective? • Become a key member of the senior leadership team • Work directly alongside the CEO with genuine influence over the future of the business • Lead operational delivery for nationally recognised consumer brands • Help shape the operational infrastructure of a rapidly scaling business • Fast-paced, entrepreneurial culture where good ideas become reality quickly • Performance bonus with realistic OTE of £100,000 • Long-term progression and potential profit share opportunity • High levels of autonomy, ownership and variety If you're an operational leader who enjoys solving complex logistical challenges, leading people and building scalable operational excellence, we'd love to hear from you. Apply today and help shape the next chapter of Croci Collective's growth journey. Your Experience / Background / Previous Roles May Include: Head of Operations, Operations Manager, Senior Operations Manager, Regional Operations Manager, Field Operations Manager, Event Operations Manager, Experiential Operations Manager, Logistics Manager, Operations Director, Field Marketing Operations Manager, Activation Operations Manager, Workforce Operations Manager Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
National Pop-Up Events Logistics FMCG Activations Operational Leadership Ready to lead the operational engine behind one of the UK's fastest-growing direct marketing businesses? Do you thrive on bringing hundreds of moving parts together, balancing logistics, people, compliance and commercial performance to deliver exceptional results? At Croci Collective , we don't organise events. We deliver high-performing sales activations at them across the US, Ireland and the US for the likes of HelloFresh, Green Chef, (url removed), The Modern Milkman, Beer 52. Every week our teams operate across multiple consumer exhibitions, retail venues and live events throughout the UK and Ireland on behalf of leading FMCG and subscription brands. Behind every successful campaign is an operational machine coordinating people, equipment, logistics, compliance and performance. We're now looking for a commercially minded Head of Operations to lead that machine. Working alongside the CEO, you'll play a key role in building scalable operational excellence while remaining close to the day-to-day delivery of a fast-moving, ambitious business. P.S. We love fun, engaging and friendly people who genuinely represent our culture. The Role at a Glance: Head of Operations Hybrid - London Based with Regular UK Event Travel (ideally 2 hours from London) £70,000 - £80,000 DOE + Up to £20,000 Performance Bonus (OTE £100,000) Plus Car Allowance / Travel Support, Potential Profit Share Opportunity & More Full Time - Permanent Reporting to: CEO Company: High-Growth Direct Marketing & Consumer Events Business Clients: Leading Subscription, FMCG & Consumer Brands Culture: Entrepreneurial Hands-On Fast-Paced Collaborative High Accountability Your Background / Skills: Operations Leadership, Logistics, Pop-Up Events, Experiential Marketing, FMCG Activations, Workforce Planning, IR35 Compliance, Contractor Management, Warehouse Operations, Compliance Welcome to Croci Collective We are Croci Collective, one of the UK's fastest-growing direct marketing businesses specialising in subscription product sales through consumer exhibitions, retail activations and live events nationwide. Working with some of the UK's best-known consumer and FMCG brands, we deploy high-performing sales teams across a packed calendar of events throughout the UK and Ireland. Our success is built on exceptional operational delivery. Every week we're coordinating people, logistics, transport, accommodation, equipment and client expectations across multiple live activations. It takes strong leadership, commercial awareness and operational excellence to keep everything running smoothly. As we continue to scale, including exciting international growth plans, we're looking for a Head of Operations who can build operational excellence while remaining close to the detail that makes our business successful. Where You'll Make an Impact: This isn't a traditional corporate operations role. Likewise, this isn't an event organiser position. We're looking for someone who understands the operational challenges behind delivering multiple pop-up activations nationwide, rather than organising one-off corporate events or conferences. You'll lead the operational delivery behind multiple live campaigns running simultaneously across the UK, overseeing logistics, workforce deployment, warehouse operations, contractor compliance, transport planning and operational performance to ensure every campaign is delivered safely, efficiently and profitably. Working closely with the CEO, you'll strengthen operational processes, improve scalability and continue building the infrastructure needed to support Croci's ambitious growth plans. What Your Day Might Look Like: • Leading operational delivery across nationwide pop-up events and exhibition campaigns • Overseeing workforce planning, logistics, transport, accommodation and equipment movement • Managing operational activity across multiple concurrent live events and activations • Supporting warehouse operations and logistics planning in a client facing - events, promotions, brand events or related space. • Leading freelance workforce planning, deployment and contractor management • Ensuring operational compliance, including a strong understanding of IR35 and contractor engagement • Monitoring Health & Safety, operational risk and compliance across field activities • Managing relationships with venues, organisers, suppliers and client stakeholders • Developing scalable SOPs, workflows and operational processes • Driving KPI reporting, operational performance and continuous improvement initiatives • Supporting operational budgeting, campaign profitability and cost control • Coaching, mentoring and developing Operational Managers and wider teams • Acting as the senior escalation point for operational challenges and client delivery • Championing systems, automation and operational improvements • Supporting future UK growth and international expansion initiatives About You: You'll probably come from a business where operational logistics are critical to successful delivery. Perhaps you've worked within field marketing, retail activation, experiential marketing, consumer events, exhibition services, FMCG or another operationally complex environment involving multiple concurrent sites and large field-based teams. You'll likely bring: • Proven experience leading complex operational functions within fast-paced environments • Strong experience managing logistics across multiple live projects, campaigns or field operations • Experience managing freelance or contractor workforces, with a sound understanding of IR35 compliance • Knowledge of warehouse, transport or field logistics operations • Strong commercial awareness with experience managing operational budgets and performance • Excellent organisational skills with the ability to prioritise multiple moving parts • Experience leading managers and building high-performing operational teams • Strong stakeholder management and relationship-building skills • A hands-on, pragmatic approach with the confidence to roll your sleeves up whenever needed • The ability to balance operational delivery with longer-term business improvement Ideal Backgrounds May Include: • Field Marketing • Experiential Marketing • Retail Activations • Consumer Brand Activations • FMCG Operations • Exhibition Services • Promotional Staffing • Event Logistics • Multi-Site Operations • Field Operations Why Join Croci Collective? • Become a key member of the senior leadership team • Work directly alongside the CEO with genuine influence over the future of the business • Lead operational delivery for nationally recognised consumer brands • Help shape the operational infrastructure of a rapidly scaling business • Fast-paced, entrepreneurial culture where good ideas become reality quickly • Performance bonus with realistic OTE of £100,000 • Long-term progression and potential profit share opportunity • High levels of autonomy, ownership and variety If you're an operational leader who enjoys solving complex logistical challenges, leading people and building scalable operational excellence, we'd love to hear from you. Apply today and help shape the next chapter of Croci Collective's growth journey. Your Experience / Background / Previous Roles May Include: Head of Operations, Operations Manager, Senior Operations Manager, Regional Operations Manager, Field Operations Manager, Event Operations Manager, Experiential Operations Manager, Logistics Manager, Operations Director, Field Marketing Operations Manager, Activation Operations Manager, Workforce Operations Manager Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
Jul 11, 2026
Full time
National Pop-Up Events Logistics FMCG Activations Operational Leadership Ready to lead the operational engine behind one of the UK's fastest-growing direct marketing businesses? Do you thrive on bringing hundreds of moving parts together, balancing logistics, people, compliance and commercial performance to deliver exceptional results? At Croci Collective , we don't organise events. We deliver high-performing sales activations at them across the US, Ireland and the US for the likes of HelloFresh, Green Chef, (url removed), The Modern Milkman, Beer 52. Every week our teams operate across multiple consumer exhibitions, retail venues and live events throughout the UK and Ireland on behalf of leading FMCG and subscription brands. Behind every successful campaign is an operational machine coordinating people, equipment, logistics, compliance and performance. We're now looking for a commercially minded Head of Operations to lead that machine. Working alongside the CEO, you'll play a key role in building scalable operational excellence while remaining close to the day-to-day delivery of a fast-moving, ambitious business. P.S. We love fun, engaging and friendly people who genuinely represent our culture. The Role at a Glance: Head of Operations Hybrid - London Based with Regular UK Event Travel (ideally 2 hours from London) £70,000 - £80,000 DOE + Up to £20,000 Performance Bonus (OTE £100,000) Plus Car Allowance / Travel Support, Potential Profit Share Opportunity & More Full Time - Permanent Reporting to: CEO Company: High-Growth Direct Marketing & Consumer Events Business Clients: Leading Subscription, FMCG & Consumer Brands Culture: Entrepreneurial Hands-On Fast-Paced Collaborative High Accountability Your Background / Skills: Operations Leadership, Logistics, Pop-Up Events, Experiential Marketing, FMCG Activations, Workforce Planning, IR35 Compliance, Contractor Management, Warehouse Operations, Compliance Welcome to Croci Collective We are Croci Collective, one of the UK's fastest-growing direct marketing businesses specialising in subscription product sales through consumer exhibitions, retail activations and live events nationwide. Working with some of the UK's best-known consumer and FMCG brands, we deploy high-performing sales teams across a packed calendar of events throughout the UK and Ireland. Our success is built on exceptional operational delivery. Every week we're coordinating people, logistics, transport, accommodation, equipment and client expectations across multiple live activations. It takes strong leadership, commercial awareness and operational excellence to keep everything running smoothly. As we continue to scale, including exciting international growth plans, we're looking for a Head of Operations who can build operational excellence while remaining close to the detail that makes our business successful. Where You'll Make an Impact: This isn't a traditional corporate operations role. Likewise, this isn't an event organiser position. We're looking for someone who understands the operational challenges behind delivering multiple pop-up activations nationwide, rather than organising one-off corporate events or conferences. You'll lead the operational delivery behind multiple live campaigns running simultaneously across the UK, overseeing logistics, workforce deployment, warehouse operations, contractor compliance, transport planning and operational performance to ensure every campaign is delivered safely, efficiently and profitably. Working closely with the CEO, you'll strengthen operational processes, improve scalability and continue building the infrastructure needed to support Croci's ambitious growth plans. What Your Day Might Look Like: • Leading operational delivery across nationwide pop-up events and exhibition campaigns • Overseeing workforce planning, logistics, transport, accommodation and equipment movement • Managing operational activity across multiple concurrent live events and activations • Supporting warehouse operations and logistics planning in a client facing - events, promotions, brand events or related space. • Leading freelance workforce planning, deployment and contractor management • Ensuring operational compliance, including a strong understanding of IR35 and contractor engagement • Monitoring Health & Safety, operational risk and compliance across field activities • Managing relationships with venues, organisers, suppliers and client stakeholders • Developing scalable SOPs, workflows and operational processes • Driving KPI reporting, operational performance and continuous improvement initiatives • Supporting operational budgeting, campaign profitability and cost control • Coaching, mentoring and developing Operational Managers and wider teams • Acting as the senior escalation point for operational challenges and client delivery • Championing systems, automation and operational improvements • Supporting future UK growth and international expansion initiatives About You: You'll probably come from a business where operational logistics are critical to successful delivery. Perhaps you've worked within field marketing, retail activation, experiential marketing, consumer events, exhibition services, FMCG or another operationally complex environment involving multiple concurrent sites and large field-based teams. You'll likely bring: • Proven experience leading complex operational functions within fast-paced environments • Strong experience managing logistics across multiple live projects, campaigns or field operations • Experience managing freelance or contractor workforces, with a sound understanding of IR35 compliance • Knowledge of warehouse, transport or field logistics operations • Strong commercial awareness with experience managing operational budgets and performance • Excellent organisational skills with the ability to prioritise multiple moving parts • Experience leading managers and building high-performing operational teams • Strong stakeholder management and relationship-building skills • A hands-on, pragmatic approach with the confidence to roll your sleeves up whenever needed • The ability to balance operational delivery with longer-term business improvement Ideal Backgrounds May Include: • Field Marketing • Experiential Marketing • Retail Activations • Consumer Brand Activations • FMCG Operations • Exhibition Services • Promotional Staffing • Event Logistics • Multi-Site Operations • Field Operations Why Join Croci Collective? • Become a key member of the senior leadership team • Work directly alongside the CEO with genuine influence over the future of the business • Lead operational delivery for nationally recognised consumer brands • Help shape the operational infrastructure of a rapidly scaling business • Fast-paced, entrepreneurial culture where good ideas become reality quickly • Performance bonus with realistic OTE of £100,000 • Long-term progression and potential profit share opportunity • High levels of autonomy, ownership and variety If you're an operational leader who enjoys solving complex logistical challenges, leading people and building scalable operational excellence, we'd love to hear from you. Apply today and help shape the next chapter of Croci Collective's growth journey. Your Experience / Background / Previous Roles May Include: Head of Operations, Operations Manager, Senior Operations Manager, Regional Operations Manager, Field Operations Manager, Event Operations Manager, Experiential Operations Manager, Logistics Manager, Operations Director, Field Marketing Operations Manager, Activation Operations Manager, Workforce Operations Manager Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
Head of Engineering and QA - Hybrid working. London 80-95k with great benefits We're looking for an experienced Engineering Manager with strong QA knowledge to lead delivery across multiple product squads within a complex, evolving technology environment. This is a strategic leadership role suited to someone who thrives on shaping engineering practices, improving quality standards, and bringing structure to fragmented delivery ecosystems. The Role As part of a senior delivery leadership team, you will oversee engineering and quality assurance across three squads. You'll be responsible for directing external engineering partners while establishing strong internal standards, ensuring alignment with architecture, and driving continuous improvement across the development lifecycle. Key Responsibilities Lead and coordinate external engineering suppliers across a diverse, multi-technology landscape Establish and embed engineering and QA best practices across teams Define and implement a modern CI/CD pipeline, incorporating automated testing Assess and introduce AI-powered development tools to enhance team productivity Collaborate closely with architecture leadership to ensure technical alignment and coherence Bring structure and consistency to tooling and processes in a previously fragmented environment Team Environment Engineering capability is currently delivered primarily through contractors and external suppliers A small but growing internal capability, including a Dynamics subject matter expert reporting into this role QA capability includes an automation tester What We're Looking For Strong background in engineering leadership within complex delivery environments Experience working within the Microsoft ecosystem, particularly Power Platform or low-code/no-code solutions Solid understanding of test automation strategies and quality engineering principles Proven ability to bring order and governance to disjointed or "grown organically" toolsets and processes Comfortable leading through influence, particularly with external partners and distributed teams Current Focus Areas Quality assurance practices are in need of a full reassessment. While some automation exists, there is a significant opportunity to redefine the QA strategy and build a more robust, scalable approach to quality across all squads. Also a review across all engineering functions to align best practice and efficiency with future growth plans. This is a high-impact role with the opportunity to shape engineering maturity, influence technical direction, and introduce modern ways of working in a fast-moving environment. Ideally you will be in an engineering leadership role with a background in QA and Test Management. Please get in touch with your latest CV to have an informal chat.
Jul 11, 2026
Full time
Head of Engineering and QA - Hybrid working. London 80-95k with great benefits We're looking for an experienced Engineering Manager with strong QA knowledge to lead delivery across multiple product squads within a complex, evolving technology environment. This is a strategic leadership role suited to someone who thrives on shaping engineering practices, improving quality standards, and bringing structure to fragmented delivery ecosystems. The Role As part of a senior delivery leadership team, you will oversee engineering and quality assurance across three squads. You'll be responsible for directing external engineering partners while establishing strong internal standards, ensuring alignment with architecture, and driving continuous improvement across the development lifecycle. Key Responsibilities Lead and coordinate external engineering suppliers across a diverse, multi-technology landscape Establish and embed engineering and QA best practices across teams Define and implement a modern CI/CD pipeline, incorporating automated testing Assess and introduce AI-powered development tools to enhance team productivity Collaborate closely with architecture leadership to ensure technical alignment and coherence Bring structure and consistency to tooling and processes in a previously fragmented environment Team Environment Engineering capability is currently delivered primarily through contractors and external suppliers A small but growing internal capability, including a Dynamics subject matter expert reporting into this role QA capability includes an automation tester What We're Looking For Strong background in engineering leadership within complex delivery environments Experience working within the Microsoft ecosystem, particularly Power Platform or low-code/no-code solutions Solid understanding of test automation strategies and quality engineering principles Proven ability to bring order and governance to disjointed or "grown organically" toolsets and processes Comfortable leading through influence, particularly with external partners and distributed teams Current Focus Areas Quality assurance practices are in need of a full reassessment. While some automation exists, there is a significant opportunity to redefine the QA strategy and build a more robust, scalable approach to quality across all squads. Also a review across all engineering functions to align best practice and efficiency with future growth plans. This is a high-impact role with the opportunity to shape engineering maturity, influence technical direction, and introduce modern ways of working in a fast-moving environment. Ideally you will be in an engineering leadership role with a background in QA and Test Management. Please get in touch with your latest CV to have an informal chat.
