We're recruiting an experienced Homeless Intervention Officer to join a busy local authority housing service, supporting the delivery of a proactive homelessness prevention and relief function. This is a frontline, statutory role focused on early intervention, preventing homelessness and managing crisis cases. You will work directly with vulnerable residents, carrying out assessments, making legal decisions and delivering tailored housing solutions in line with current legislation. The Role - Triage new homelessness approaches, providing advice and early intervention to prevent homelessness - Conduct full homelessness assessments and determine duties in line with Part VII of the Housing Act 1996 and the Homelessness Reduction Act 2017 - Develop and manage Personalised Housing Plans, taking all reasonable steps to prevent or relieve homelessness - Make and review statutory homeless decisions, ensuring compliance with legislation and mitigating risk of legal challenge - Assess eligibility for temporary accommodation and support placements into suitable housing options - Carry out detailed interviews, including home visits, to assess housing and support needs - Work collaboratively with landlords, agents, family members and partner agencies to resolve housing issues - Manage complex cases involving safeguarding, domestic abuse, mental health and vulnerable households - Provide advice on a full range of housing options including private rented sector, hostels and social housing - Maintain accurate case records, reports and system updates in line with policy and GDPR requirements - Liaise closely with Temporary Accommodation teams to support move-on into settled housing - Refer cases to specialist services including outreach, mental health and support providers where required - Keep up to date with relevant legislation, case law and best practice to inform decision-making Key Requirements - Experience working in a homelessness, housing options or prevention role within a local authority - Strong knowledge of homelessness legislation including Housing Act 1996 and Homelessness Reduction Act 2017 - Experience making or supporting statutory homelessness decisions - Ability to manage complex and high-risk cases involving vulnerable residents - Experience developing and managing Personalised Housing Plans - Strong communication skills, with the ability to handle difficult conversations sensitively - Experience working collaboratively with internal teams and external partners - Ability to manage a busy caseload and prioritise effectively - Strong IT skills and experience maintaining accurate case records What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from Housing Options Officers, Homelessness Officers and Prevention Officers looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in housing recruitment. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Apr 25, 2026
Contractor
We're recruiting an experienced Homeless Intervention Officer to join a busy local authority housing service, supporting the delivery of a proactive homelessness prevention and relief function. This is a frontline, statutory role focused on early intervention, preventing homelessness and managing crisis cases. You will work directly with vulnerable residents, carrying out assessments, making legal decisions and delivering tailored housing solutions in line with current legislation. The Role - Triage new homelessness approaches, providing advice and early intervention to prevent homelessness - Conduct full homelessness assessments and determine duties in line with Part VII of the Housing Act 1996 and the Homelessness Reduction Act 2017 - Develop and manage Personalised Housing Plans, taking all reasonable steps to prevent or relieve homelessness - Make and review statutory homeless decisions, ensuring compliance with legislation and mitigating risk of legal challenge - Assess eligibility for temporary accommodation and support placements into suitable housing options - Carry out detailed interviews, including home visits, to assess housing and support needs - Work collaboratively with landlords, agents, family members and partner agencies to resolve housing issues - Manage complex cases involving safeguarding, domestic abuse, mental health and vulnerable households - Provide advice on a full range of housing options including private rented sector, hostels and social housing - Maintain accurate case records, reports and system updates in line with policy and GDPR requirements - Liaise closely with Temporary Accommodation teams to support move-on into settled housing - Refer cases to specialist services including outreach, mental health and support providers where required - Keep up to date with relevant legislation, case law and best practice to inform decision-making Key Requirements - Experience working in a homelessness, housing options or prevention role within a local authority - Strong knowledge of homelessness legislation including Housing Act 1996 and Homelessness Reduction Act 2017 - Experience making or supporting statutory homelessness decisions - Ability to manage complex and high-risk cases involving vulnerable residents - Experience developing and managing Personalised Housing Plans - Strong communication skills, with the ability to handle difficult conversations sensitively - Experience working collaboratively with internal teams and external partners - Ability to manage a busy caseload and prioritise effectively - Strong IT skills and experience maintaining accurate case records What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from Housing Options Officers, Homelessness Officers and Prevention Officers looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in housing recruitment. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Are you passionate about helping children with Special Educational Needs reach their full potential? We're looking for dedicated, compassionate SEN Tutors to join our team and support learners across Wiltshire. About the Role: 1:1 or small group sessions Flexible hours - work around your schedule Ongoing support Competitive hourly rates (dependent on experience) We're looking for tutors who: Have experience supporting learners with SEN (e.g. ASD, ADHD, Dyslexia, SEMH, etc.) Are patient, understanding, and creative in their approach Hold relevant qualifications (teaching, tutoring, or SEN experience preferred) Are reliable, professional, and passionate about making a difference
Apr 25, 2026
Contractor
Are you passionate about helping children with Special Educational Needs reach their full potential? We're looking for dedicated, compassionate SEN Tutors to join our team and support learners across Wiltshire. About the Role: 1:1 or small group sessions Flexible hours - work around your schedule Ongoing support Competitive hourly rates (dependent on experience) We're looking for tutors who: Have experience supporting learners with SEN (e.g. ASD, ADHD, Dyslexia, SEMH, etc.) Are patient, understanding, and creative in their approach Hold relevant qualifications (teaching, tutoring, or SEN experience preferred) Are reliable, professional, and passionate about making a difference
Homeless Intervention Caseworker The role of Homeless Intervention Officer is a statutory role specifically focused on intervening early, preventing homelessness and managing our crisis response aims of alleviating homelessness where this has occurred. Working directly with those affected by homelessness by: -Homeless Intervention Caseworker Triaging new approaches and providing quality advice to delay or stop homelessness in its tracks to all groups of customers including vulnerable customers who are in priority need, undertakes assessments to understand the council's duty -Homeless Intervention Caseworker Undertakes all necessary enquiries and prevention activity via Personal housing Plans -Homeless Intervention Caseworker Makes and checks statutory homeless decisions which are subject to legal challenge -Homeless Intervention Caseworker Work closely with internal and external partners and agencies to resolve homelessness -Homeless Intervention Caseworker Assesses who requires Transitional Accommodation - They ensure that the council meets the requirements of Part 7, Housing Act 1996 and Homeless Reduction Act. -Homeless Intervention Caseworker Considering Safeguarding issues and referrals, especially concerning children, older people and those claiming homelessness due to domestic abuse. Conducting full assessment of all eligible applicants who present as homeless or threatened with homelessness and issue notification letters in accordance with the legislation. Work collaboratively with applicants to draw up an agreed personalised housing plans and continually review the plan by updating the advice and support provided to the applicants. Assist in delivering a comprehensive and proactive homelessness prevention and advice service. Liaising with friends and family, landlords, letting agents, General Practitioners, Health Care workers, internal and external partners in the process of preventing or relieving homelessness and determining duties owed to applicants. Taking all reasonable steps to relieve homelessness irrespective of priority need. Conducting assessment interviews at Council offices and making home visits to homeless applicants. Apply and implement homelessness laws and the code of guidance, including the Housing Act1996, the Homelessness Act 2002, the Homeless Reduction Act 2017 and other relevant guidance and legislation whilst carrying out assessments of applicants' housing and support needs. Explain the full range of housing solutions available to customers to help prevent or relieve homelessness as well as mediate to help resolve potentially homeless cases irrespective of tenure (excluding fear of violence). Ensure full and accurate recordings of client's details, all advice and support provided and maintain accurate written and computer records, reports and other monitoring information as required, in connection with the various duties and case management and in line with relevant policies and procedures. To manage client's expectations advising as to potential housing solutions including private rented and hostel accommodation and as to the lower supply of social housing compared to demand. To undertake a holistic assessment of current housing issues and seek out appropriate solutions where possible at an early stage to prevent homelessness and where possible prevent the use of interim accommodation by preventing homelessness. You may need to make referrals to the Mental Health or other relevant professional panels and to attend or participate in case conferences as requested. To keep up to date with relevant case law particularly in respect of the tests of vulnerability and priority need and with reference to responsibilities under the Equality Act and Care Acts. To identify and refer cases to the homeless outreach workers / services, e.g. those with a history of rough sleeping or complex needs where resettlement is needed to enable rehousing by social or other housing providers. You will be working closely with the temporary accommodation team to support the client with rehoming to permanent accommodation. You will provide information to clients on the operation of the Council's Housing Register, advice on a household's position on the register, extending areas of choice and prospects of assistance with housing and update systems as necessary. You will be required to complete assessments on suitable accommodation for applicants for temporary or long-term accommodation to end the homeless duty. This role is likely to be two days in the office per week, candidates must be able to attend CBC office locations when requested. There will be a requirement to attend team meetings as and when required.
Apr 24, 2026
Contractor
Homeless Intervention Caseworker The role of Homeless Intervention Officer is a statutory role specifically focused on intervening early, preventing homelessness and managing our crisis response aims of alleviating homelessness where this has occurred. Working directly with those affected by homelessness by: -Homeless Intervention Caseworker Triaging new approaches and providing quality advice to delay or stop homelessness in its tracks to all groups of customers including vulnerable customers who are in priority need, undertakes assessments to understand the council's duty -Homeless Intervention Caseworker Undertakes all necessary enquiries and prevention activity via Personal housing Plans -Homeless Intervention Caseworker Makes and checks statutory homeless decisions which are subject to legal challenge -Homeless Intervention Caseworker Work closely with internal and external partners and agencies to resolve homelessness -Homeless Intervention Caseworker Assesses who requires Transitional Accommodation - They ensure that the council meets the requirements of Part 7, Housing Act 1996 and Homeless Reduction Act. -Homeless Intervention Caseworker Considering Safeguarding issues and referrals, especially concerning children, older people and those claiming homelessness due to domestic abuse. Conducting full assessment of all eligible applicants who present as homeless or threatened with homelessness and issue notification letters in accordance with the legislation. Work collaboratively with applicants to draw up an agreed personalised housing plans and continually review the plan by updating the advice and support provided to the applicants. Assist in delivering a comprehensive and proactive homelessness prevention and advice service. Liaising with friends and family, landlords, letting agents, General Practitioners, Health Care workers, internal and external partners in the process of preventing or relieving homelessness and determining duties owed to applicants. Taking all reasonable steps to relieve homelessness irrespective of priority need. Conducting assessment interviews at Council offices and making home visits to homeless applicants. Apply and implement homelessness laws and the code of guidance, including the Housing Act1996, the Homelessness Act 2002, the Homeless Reduction Act 2017 and other relevant guidance and legislation whilst carrying out assessments of applicants' housing and support needs. Explain the full range of housing solutions available to customers to help prevent or relieve homelessness as well as mediate to help resolve potentially homeless cases irrespective of tenure (excluding fear of violence). Ensure full and accurate recordings of client's details, all advice and support provided and maintain accurate written and computer records, reports and other monitoring information as required, in connection with the various duties and case management and in line with relevant policies and procedures. To manage client's expectations advising as to potential housing solutions including private rented and hostel accommodation and as to the lower supply of social housing compared to demand. To undertake a holistic assessment of current housing issues and seek out appropriate solutions where possible at an early stage to prevent homelessness and where possible prevent the use of interim accommodation by preventing homelessness. You may need to make referrals to the Mental Health or other relevant professional panels and to attend or participate in case conferences as requested. To keep up to date with relevant case law particularly in respect of the tests of vulnerability and priority need and with reference to responsibilities under the Equality Act and Care Acts. To identify and refer cases to the homeless outreach workers / services, e.g. those with a history of rough sleeping or complex needs where resettlement is needed to enable rehousing by social or other housing providers. You will be working closely with the temporary accommodation team to support the client with rehoming to permanent accommodation. You will provide information to clients on the operation of the Council's Housing Register, advice on a household's position on the register, extending areas of choice and prospects of assistance with housing and update systems as necessary. You will be required to complete assessments on suitable accommodation for applicants for temporary or long-term accommodation to end the homeless duty. This role is likely to be two days in the office per week, candidates must be able to attend CBC office locations when requested. There will be a requirement to attend team meetings as and when required.
Camberwell with delivery across all London Boroughs Ref CFC-261 Are you a proactive, compassionate and collaborative individual with a proven record of successfully engaging with challenging families and young people? Do you have lived, personal experience of the Criminal Justice System and/or care system? If so, join St Giles Trust as our Children and Families Caseworker where, as part of our London Edge-of-Care (L-EDGE) project, you will provide specialist support to children and young people who are experiencing complex disadvantage and are at risk of entering the care system. About St Giles Trust An ambitious, well-established charity that helps people facing adversity to find jobs, homes and the right support they need. Central to our ethos is our belief that people with first-hand experience of successfully overcoming issues such as an offending background, homelessness, addictions and gang involvement, hold the key to positive change in others. London Edge-of-Care (L-EDGE) is a 36-month project which aims to create positive outcomes for up 60 children and young people a year who are at risk and on the edge of being taken into local authority care. The project focuses on intervening before any formal care proceedings have taken place and provides a whole family approach. About this key role As a Children & Families Caseworker, you will deliver intensive, trauma-informed and whole-family support to children and young people at risk of entering care. This will involve carrying out comprehensive needs assessments, risk assessments and safety planning, and working alongside families to develop and review action plans that address practical, emotional and safeguarding needs. This is a highly relational, outreach-based role, requiring regular travel across London Boroughs. You will work closely with Children s Social Care and other statutory and voluntary sector services to deliver coordinated, effective support. You will also play a key role in identifying risk, including child criminal and sexual exploitation, and ensuring appropriate safeguarding responses are in place. What we are looking for To have lived, personal experience of the Criminal Justice System and/or care system. Experience of working with socially excluded children, young people and adults and of providing advice and guidance and/or mentoring to them. Experience of successfully engaging with challenging families and young people, e.g. those who have complex needs, people who are reluctant to discuss their needs and people who are angry and confused. Understanding of the UK care system and the challenges faced by those who enter it. Knowledge of gangs, knife crime and patterns of offending in London. Knowledge of safeguarding, child protection and risk management practice Understanding of child criminal exploitation (CCE) and child sexual exploitation (CSE) Strong IT skills, including case recording systems and standard Microsoft applications Please note: this role requires an Enhanced DBS check with child barred list. In return, you can expect a competitive salary, generous leave allowance, staff pension, access to clinical supervision, flexible working, a mentoring programme, an advice and counselling service, season ticket loan and much more. We are an equity and inclusion confident employer. We welcome all applications, and we particularly encourage applications from people of the global majority (black, brown, multi- heritage) and those who identify as disabled, neuroexpansive, neurodiverse, with any protected characteristics and/or social barriers or challenges. We value the empowering and informative impact that all lived experiences and diversity of thought can offer the organisation. St Giles will guarantee to interview all disabled applicants who meet the minimum criteria set out in the Job Description for the vacancy. If you have any queries, or require further support, please contact us. Closing date: 11 May 2026 at 9am. Interview date: w/c on 18 May 202
Apr 24, 2026
Full time
Camberwell with delivery across all London Boroughs Ref CFC-261 Are you a proactive, compassionate and collaborative individual with a proven record of successfully engaging with challenging families and young people? Do you have lived, personal experience of the Criminal Justice System and/or care system? If so, join St Giles Trust as our Children and Families Caseworker where, as part of our London Edge-of-Care (L-EDGE) project, you will provide specialist support to children and young people who are experiencing complex disadvantage and are at risk of entering the care system. About St Giles Trust An ambitious, well-established charity that helps people facing adversity to find jobs, homes and the right support they need. Central to our ethos is our belief that people with first-hand experience of successfully overcoming issues such as an offending background, homelessness, addictions and gang involvement, hold the key to positive change in others. London Edge-of-Care (L-EDGE) is a 36-month project which aims to create positive outcomes for up 60 children and young people a year who are at risk and on the edge of being taken into local authority care. The project focuses on intervening before any formal care proceedings have taken place and provides a whole family approach. About this key role As a Children & Families Caseworker, you will deliver intensive, trauma-informed and whole-family support to children and young people at risk of entering care. This will involve carrying out comprehensive needs assessments, risk assessments and safety planning, and working alongside families to develop and review action plans that address practical, emotional and safeguarding needs. This is a highly relational, outreach-based role, requiring regular travel across London Boroughs. You will work closely with Children s Social Care and other statutory and voluntary sector services to deliver coordinated, effective support. You will also play a key role in identifying risk, including child criminal and sexual exploitation, and ensuring appropriate safeguarding responses are in place. What we are looking for To have lived, personal experience of the Criminal Justice System and/or care system. Experience of working with socially excluded children, young people and adults and of providing advice and guidance and/or mentoring to them. Experience of successfully engaging with challenging families and young people, e.g. those who have complex needs, people who are reluctant to discuss their needs and people who are angry and confused. Understanding of the UK care system and the challenges faced by those who enter it. Knowledge of gangs, knife crime and patterns of offending in London. Knowledge of safeguarding, child protection and risk management practice Understanding of child criminal exploitation (CCE) and child sexual exploitation (CSE) Strong IT skills, including case recording systems and standard Microsoft applications Please note: this role requires an Enhanced DBS check with child barred list. In return, you can expect a competitive salary, generous leave allowance, staff pension, access to clinical supervision, flexible working, a mentoring programme, an advice and counselling service, season ticket loan and much more. We are an equity and inclusion confident employer. We welcome all applications, and we particularly encourage applications from people of the global majority (black, brown, multi- heritage) and those who identify as disabled, neuroexpansive, neurodiverse, with any protected characteristics and/or social barriers or challenges. We value the empowering and informative impact that all lived experiences and diversity of thought can offer the organisation. St Giles will guarantee to interview all disabled applicants who meet the minimum criteria set out in the Job Description for the vacancy. If you have any queries, or require further support, please contact us. Closing date: 11 May 2026 at 9am. Interview date: w/c on 18 May 202
As a Fundraising and Awareness Officer she will help Pathway to achieve the ambitious income generation targets set by the Board so that we can continue to support clients with the lifesaving services we deliver. She will lead and shape the drive to build new and maintain existing relationships within the community to generate fundraising opportunities and raise funds with supporters by building great connections and relationships. She will lead on engagement with businesses to ensure we have a steady flow of business support and engagement by building solid relationships that re mutually beneficial. She will have the scope to be creative with fundraising and awareness ideas and lead on the delivery of these with colleagues. About Pathway Project We are a domestic and sexual abuse service based in Lichfield & Tamworth, Staffordshire. We offer a range of support services and run two refuges in confidential locations. We have been operating for over 30 years helping adults and children overcome domestic abuse, and to build a future where they live in safety and are free from fear. Since our founder, Kathy Coe MBE, created Pathway Project, we have helped over 25,000 people, with 5,814 hours of support provided in the last year. We offer a wide range of services, including adult and children outreach and community support, mental health, wellbeing and financial advice. We support the relatives of those who have experienced domestic and sexual violence and offer specialist counselling, advocacy and support to all who need us. Pathway Project believes in working as a cohesive team and are service user led. Our helpline is access to all and is open 24 hours a day, 365 days a year. Why work for us? Pathway Project is an inspiring place to be, we are a charity with big ambitions and huge energy. We are have a bold new strategy, refreshed values and a passion for excellence in service delivery. Supported by a driven and energetic board of trustees the new Chief Executive is leading Pathway Project through their ambitious plans. It s a really fantastic time to join our amazing charity as we move into the next phase of our exciting journey. We are a flexible and supportive employer, committed to the personal and professional development and wellbeing of our employees. We welcome applications from women with lived experience of domestic abuse and from minority or under-represented groups. We offer the following benefits: 25 days paid leave plus statutory holidays (pro rata) A competitive pension scheme Employee Assistance Programme delivered by Health Assured which offers incredible support to staff and their families We value our colleagues and are constantly reviewing our policies and practice, looking for ways in which we can better demonstrate this. We also recognise the potential impact of working in this field and provide clinical supervision to all of our employees, whatever their role. Key Responsibilities 1. Income Generation Maximise fundraising and revenue opportunities through community engagement delivering a number of community based initiatives to generate income over the year. Lead on delivery of the fundraising strategy to maximise funding opportunities. Developing Business links to encourage fundraising from the business community & to develop lasting partnerships. Research trust and foundations and write targeted applications to support our work and achieve fundraising targets. Use your passion and creativity to identify innovative ways to attract funding that we can then deploy. Work with volunteers to create a fundraising team who will deliver income generation activities. Manage the income generation activities and income generation steams and monitor them for efficiency and value. Proactively research and identify suitable local events, fairs, and community activities where the charity can have a presence. Manage the full process of registering the organisation for these events, including submitting applications and arranging any required payments. Complete and submit all necessary risk assessments or compliance documentation to ensure safe and accountable participation. Plan, create, and deliver a range of internal fundraising events that engage supporters, promote the charity s mission, and generate income. Coordinate all aspects of event delivery, including logistics, promotion, volunteer involvement, and post event evaluation. 2. Awareness Leading on publicity/awareness raising campaigns throughout the year and working with the Social Media Officer to deliver new interesting activities. Develop links into the local community which can be used to raise awareness, generate income and deliver activities or events. Give a range of talks and presentations to local organisations to increase awareness and support for Pathway that will then generate income opportunities. Participate in networking opportunities. 3. General Duties Work with the Volunteer Officer to create a cohesive team of fundraising volunteers who will support events and activities to generate income. Help to support and train volunteers / peer mentors in gaining experience and skills so they are confident to deliver fundraising activities without staff support. To manage and maintain effective records of activities and income generated so this can be evaluated. To record and manage donations of goods and services as well as gift vouchers so we have accurate records of usage Lead on standard merchandise production and of items such as pens and other logo items as well as the hidden phone number items. Be the primary point of contact for all promotional or networking opportunities and working with the Head of Enabling Services and the CEO to maintain those relationships. Act in a professional manner in a way that reflects Pathway s overall aims and values Attend meetings where appropriate both independently and with colleagues. Person Specification Essential Clean Driving License. Able to network and make pivotal contacts. Ability to make cold calls and initiate meetings with companies etc. Experience of managing multiple projects at any one time. Experience in raising funds for Charities. Desirable Experience in delivering large fundraising events. Experience in corporate giving. Experience of networking. Experience of Gift Aid. Familiarity with payment platforms such as PayPal, Zettle or Enthuse. This role description cannot cover every eventuality or task that may arise within this position and the post holder will be expected to carry out other duties from time to time which are broadly consistent with the role. Other information: Pathway Project is committed to equal opportunities and welcomes diversity across our services. All employees are required to adhere to our Equality & Diversity policies and to challenge discrimination wherever it is appropriate. Safeguarding Statement Pathway Project is committed to safeguarding the vulnerable adults and children who we work with. We have a range of policies and procedures in place to support us to promote a Safeguarding culture and safe working practices. Pathway Project will employ a safer recruitment process which will include disclosure and baring service checks where applicable and references for all posts. We strive to be as inclusive as possible and look to recruit individuals with the right skills, experience and attitude, however, for genuine occupational requirement reasons we are looking to appoint a female only for this post (exemption under the Equality Act 2010 Part 1 Schedule 9). The role is subject to a 6 month probationary period.
Apr 24, 2026
Full time
As a Fundraising and Awareness Officer she will help Pathway to achieve the ambitious income generation targets set by the Board so that we can continue to support clients with the lifesaving services we deliver. She will lead and shape the drive to build new and maintain existing relationships within the community to generate fundraising opportunities and raise funds with supporters by building great connections and relationships. She will lead on engagement with businesses to ensure we have a steady flow of business support and engagement by building solid relationships that re mutually beneficial. She will have the scope to be creative with fundraising and awareness ideas and lead on the delivery of these with colleagues. About Pathway Project We are a domestic and sexual abuse service based in Lichfield & Tamworth, Staffordshire. We offer a range of support services and run two refuges in confidential locations. We have been operating for over 30 years helping adults and children overcome domestic abuse, and to build a future where they live in safety and are free from fear. Since our founder, Kathy Coe MBE, created Pathway Project, we have helped over 25,000 people, with 5,814 hours of support provided in the last year. We offer a wide range of services, including adult and children outreach and community support, mental health, wellbeing and financial advice. We support the relatives of those who have experienced domestic and sexual violence and offer specialist counselling, advocacy and support to all who need us. Pathway Project believes in working as a cohesive team and are service user led. Our helpline is access to all and is open 24 hours a day, 365 days a year. Why work for us? Pathway Project is an inspiring place to be, we are a charity with big ambitions and huge energy. We are have a bold new strategy, refreshed values and a passion for excellence in service delivery. Supported by a driven and energetic board of trustees the new Chief Executive is leading Pathway Project through their ambitious plans. It s a really fantastic time to join our amazing charity as we move into the next phase of our exciting journey. We are a flexible and supportive employer, committed to the personal and professional development and wellbeing of our employees. We welcome applications from women with lived experience of domestic abuse and from minority or under-represented groups. We offer the following benefits: 25 days paid leave plus statutory holidays (pro rata) A competitive pension scheme Employee Assistance Programme delivered by Health Assured which offers incredible support to staff and their families We value our colleagues and are constantly reviewing our policies and practice, looking for ways in which we can better demonstrate this. We also recognise the potential impact of working in this field and provide clinical supervision to all of our employees, whatever their role. Key Responsibilities 1. Income Generation Maximise fundraising and revenue opportunities through community engagement delivering a number of community based initiatives to generate income over the year. Lead on delivery of the fundraising strategy to maximise funding opportunities. Developing Business links to encourage fundraising from the business community & to develop lasting partnerships. Research trust and foundations and write targeted applications to support our work and achieve fundraising targets. Use your passion and creativity to identify innovative ways to attract funding that we can then deploy. Work with volunteers to create a fundraising team who will deliver income generation activities. Manage the income generation activities and income generation steams and monitor them for efficiency and value. Proactively research and identify suitable local events, fairs, and community activities where the charity can have a presence. Manage the full process of registering the organisation for these events, including submitting applications and arranging any required payments. Complete and submit all necessary risk assessments or compliance documentation to ensure safe and accountable participation. Plan, create, and deliver a range of internal fundraising events that engage supporters, promote the charity s mission, and generate income. Coordinate all aspects of event delivery, including logistics, promotion, volunteer involvement, and post event evaluation. 2. Awareness Leading on publicity/awareness raising campaigns throughout the year and working with the Social Media Officer to deliver new interesting activities. Develop links into the local community which can be used to raise awareness, generate income and deliver activities or events. Give a range of talks and presentations to local organisations to increase awareness and support for Pathway that will then generate income opportunities. Participate in networking opportunities. 3. General Duties Work with the Volunteer Officer to create a cohesive team of fundraising volunteers who will support events and activities to generate income. Help to support and train volunteers / peer mentors in gaining experience and skills so they are confident to deliver fundraising activities without staff support. To manage and maintain effective records of activities and income generated so this can be evaluated. To record and manage donations of goods and services as well as gift vouchers so we have accurate records of usage Lead on standard merchandise production and of items such as pens and other logo items as well as the hidden phone number items. Be the primary point of contact for all promotional or networking opportunities and working with the Head of Enabling Services and the CEO to maintain those relationships. Act in a professional manner in a way that reflects Pathway s overall aims and values Attend meetings where appropriate both independently and with colleagues. Person Specification Essential Clean Driving License. Able to network and make pivotal contacts. Ability to make cold calls and initiate meetings with companies etc. Experience of managing multiple projects at any one time. Experience in raising funds for Charities. Desirable Experience in delivering large fundraising events. Experience in corporate giving. Experience of networking. Experience of Gift Aid. Familiarity with payment platforms such as PayPal, Zettle or Enthuse. This role description cannot cover every eventuality or task that may arise within this position and the post holder will be expected to carry out other duties from time to time which are broadly consistent with the role. Other information: Pathway Project is committed to equal opportunities and welcomes diversity across our services. All employees are required to adhere to our Equality & Diversity policies and to challenge discrimination wherever it is appropriate. Safeguarding Statement Pathway Project is committed to safeguarding the vulnerable adults and children who we work with. We have a range of policies and procedures in place to support us to promote a Safeguarding culture and safe working practices. Pathway Project will employ a safer recruitment process which will include disclosure and baring service checks where applicable and references for all posts. We strive to be as inclusive as possible and look to recruit individuals with the right skills, experience and attitude, however, for genuine occupational requirement reasons we are looking to appoint a female only for this post (exemption under the Equality Act 2010 Part 1 Schedule 9). The role is subject to a 6 month probationary period.
Nursery Leader with Qualified Teacher Status or Equivalent Location: Burmantofts Community Nursery, Leeds Contract: Full-time, permanent (following probation period) and all year round Salary: L1 £51,773 Annual leave: 30 days plus 8 statutory bank holidays per annum Reports to: The Board of Trustees Start Date: September 2026 Please read the Job Description for a comprehensive overview of this role. Further information regarding the nursery can be found on our website, Candidates are welcome to visit the Nursery on Thursday 23 rd April at 4.30pm or use the email below to contact us and arrange an alternative visit. Please email to confirm your attendance or to ascertain any further information you may require. Closing date for applications: Friday 8 th May 5pm Shortlisting; Tuesday 12 th May Interviews: Tuesday 19 th and Wednesday 20 th May Purpose of Role Burmantofts Community Nursery is delighted to invite applications for the role of Nursery Leader. This is a rewarding opportunity for an experienced and passionate early years' teacher (QTS, EYTS, EYPS or equivalent) to lead a charitable, community-focused nursery serving children and families within a richly diverse, multicultural area of Leeds. The Nursery Leader will play a central role in shaping high-quality early education and childcare for children aged 6 months to 4 years, while working in close partnership with families to support children's learning, wellbeing and development. The post holder will provide strong pedagogical and operational leadership, ensuring outstanding standards of care, learning and teaching in line with the Early Years Foundation Stage Statutory Framework. This role combines strategic leadership with a significant hands-on teaching commitment, modelling inclusive, play-based practice across the nursery. Working collaboratively with staff, families, external professionals and the Board of Trustees will be central to ensuring statutory requirements are met and that the nursery thrives as a welcoming, inclusive setting for children and families. About Burmantofts Community Nursery Burmantofts Community Nursery (BCN) is a charitable, community-focused setting located in the heart of Leeds. We aim to provide high-quality, inclusive early education and childcare for children aged 6 months to 4 years within a richly diverse, multicultural community. Led by a Board of Trustees, Burmantofts Community Nursery holds a strong social purpose. We work in genuine partnership with families, recognising parents and carers as children's first and most important educators. Our curriculum is rooted in play, relationships and lived experience, celebrating children's languages, cultures and identities while supporting families to feel welcomed, valued and actively involved in nursery life. Key Responsibilities Provide visible, inspiring leadership across the nursery, leading the strategic vision and day-to-day operations in line with EYFS, KCSIE and Ofsted requirements. Support and develop staff through effective supervision, appraisal and mentoring, fostering a culture of collaboration and continuous improvement. Lead an inclusive, child-led curriculum supported by high-quality planning, teaching and consistent assessment practices. Maintain approximately 50% hands-on teaching practice, modelling outstanding early years pedagogy across all rooms. Act as a Designated Safeguarding Lead (DSL), ensuring robust safeguarding, welfare and compliance procedures are embedded throughout the setting. Oversee SEND provision, working closely with the SENCo and external professionals to ensure inclusive, high-quality support for all children. Promote children's progress, wellbeing and readiness for the next stage of learning through reflective practice and strong educational leadership. Build strong partnerships with parents, carers and community organisations, enhancing engagement, outreach and the nursery's reputation. Work in partnership with the Board of Trustees to deliver strategic priorities, sustainability and organisational growth. Manage budgets, occupancy and resources effectively to ensure financial viability and long-term success. Person Specification Essential Qualified Teacher Status (QTS), EYTS, EYPS or equivalent Degree in Early Childhood Education or related field Proven leadership experience in an EYFS setting In-depth knowledge of EYFS (2025 ) Statutory and non-statutory policy Excellent understanding of safeguarding, inclusion, and SEND provision Safeguarding Burmantofts Community Nursery is committed to safeguarding, promoting the welfare of children and families and expects all staff and volunteers to share this commitment. Appointments made are subject to an enhanced Disclosure and Barring Service check. If shortlisted, you will be required to disclose relevant information regarding criminal history and an on-line search will be conducted. Equal Opportunities Burmantofts Community Nursery is an equal opportunities employer and is committed to promoting equality, diversity and inclusion in all aspects of its work. We welcome applications from all suitably qualified candidates. All applicants will be treated fairly and appointed on merit. We value diversity and are proud to serve a diverse community. We aim to ensure that our recruitment, selection and employment practices are free from discrimination and that all staff, children and families are respected, supported and included. All candidates must have the legal right to work in the UK, and this will be verified as part of pre-employment checks. Visas cannot be sponsored.
Apr 24, 2026
Full time
Nursery Leader with Qualified Teacher Status or Equivalent Location: Burmantofts Community Nursery, Leeds Contract: Full-time, permanent (following probation period) and all year round Salary: L1 £51,773 Annual leave: 30 days plus 8 statutory bank holidays per annum Reports to: The Board of Trustees Start Date: September 2026 Please read the Job Description for a comprehensive overview of this role. Further information regarding the nursery can be found on our website, Candidates are welcome to visit the Nursery on Thursday 23 rd April at 4.30pm or use the email below to contact us and arrange an alternative visit. Please email to confirm your attendance or to ascertain any further information you may require. Closing date for applications: Friday 8 th May 5pm Shortlisting; Tuesday 12 th May Interviews: Tuesday 19 th and Wednesday 20 th May Purpose of Role Burmantofts Community Nursery is delighted to invite applications for the role of Nursery Leader. This is a rewarding opportunity for an experienced and passionate early years' teacher (QTS, EYTS, EYPS or equivalent) to lead a charitable, community-focused nursery serving children and families within a richly diverse, multicultural area of Leeds. The Nursery Leader will play a central role in shaping high-quality early education and childcare for children aged 6 months to 4 years, while working in close partnership with families to support children's learning, wellbeing and development. The post holder will provide strong pedagogical and operational leadership, ensuring outstanding standards of care, learning and teaching in line with the Early Years Foundation Stage Statutory Framework. This role combines strategic leadership with a significant hands-on teaching commitment, modelling inclusive, play-based practice across the nursery. Working collaboratively with staff, families, external professionals and the Board of Trustees will be central to ensuring statutory requirements are met and that the nursery thrives as a welcoming, inclusive setting for children and families. About Burmantofts Community Nursery Burmantofts Community Nursery (BCN) is a charitable, community-focused setting located in the heart of Leeds. We aim to provide high-quality, inclusive early education and childcare for children aged 6 months to 4 years within a richly diverse, multicultural community. Led by a Board of Trustees, Burmantofts Community Nursery holds a strong social purpose. We work in genuine partnership with families, recognising parents and carers as children's first and most important educators. Our curriculum is rooted in play, relationships and lived experience, celebrating children's languages, cultures and identities while supporting families to feel welcomed, valued and actively involved in nursery life. Key Responsibilities Provide visible, inspiring leadership across the nursery, leading the strategic vision and day-to-day operations in line with EYFS, KCSIE and Ofsted requirements. Support and develop staff through effective supervision, appraisal and mentoring, fostering a culture of collaboration and continuous improvement. Lead an inclusive, child-led curriculum supported by high-quality planning, teaching and consistent assessment practices. Maintain approximately 50% hands-on teaching practice, modelling outstanding early years pedagogy across all rooms. Act as a Designated Safeguarding Lead (DSL), ensuring robust safeguarding, welfare and compliance procedures are embedded throughout the setting. Oversee SEND provision, working closely with the SENCo and external professionals to ensure inclusive, high-quality support for all children. Promote children's progress, wellbeing and readiness for the next stage of learning through reflective practice and strong educational leadership. Build strong partnerships with parents, carers and community organisations, enhancing engagement, outreach and the nursery's reputation. Work in partnership with the Board of Trustees to deliver strategic priorities, sustainability and organisational growth. Manage budgets, occupancy and resources effectively to ensure financial viability and long-term success. Person Specification Essential Qualified Teacher Status (QTS), EYTS, EYPS or equivalent Degree in Early Childhood Education or related field Proven leadership experience in an EYFS setting In-depth knowledge of EYFS (2025 ) Statutory and non-statutory policy Excellent understanding of safeguarding, inclusion, and SEND provision Safeguarding Burmantofts Community Nursery is committed to safeguarding, promoting the welfare of children and families and expects all staff and volunteers to share this commitment. Appointments made are subject to an enhanced Disclosure and Barring Service check. If shortlisted, you will be required to disclose relevant information regarding criminal history and an on-line search will be conducted. Equal Opportunities Burmantofts Community Nursery is an equal opportunities employer and is committed to promoting equality, diversity and inclusion in all aspects of its work. We welcome applications from all suitably qualified candidates. All applicants will be treated fairly and appointed on merit. We value diversity and are proud to serve a diverse community. We aim to ensure that our recruitment, selection and employment practices are free from discrimination and that all staff, children and families are respected, supported and included. All candidates must have the legal right to work in the UK, and this will be verified as part of pre-employment checks. Visas cannot be sponsored.
Join the creative revolution at XR! XR is on a mission to transform how the world creates, connects, and experiences advertising. As the global leader in creative operations, we help brands and agencies bring their ideas to life and deliver them seamlessly across every screen. Our leading technology and services power creativity for the marketing and entertainment industries, and you can be a part of it! At XR,you'lljoin a high-energy, collaborative environment where your ideas can spark real change. We champion innovation at every level, empowering our teams to take risks, challenge norms, and unlock new possibilities. Your voice, your talent, and your vision matter here- XR is where you come to grow, learn, and thrive. Ready to make an impact?Ifyou'repassionate about technology, solving complex challenges, and joining a teamthat'schanging the game, XR is the place for you.Let'sshape the future together! The Opportunity The role of Customer Success Manager (CSM)istheprimary point of contact, relationship owner, and internal advocate for XR's enterprise Brands. Partnering with the Sales team for pre-salesopportunitiesand owning the account post-sale, the CSMis responsible formanaging onboarding, training, and the foundation for a long-term successful engagement. The Customer Success teamcomprisesteam members who are experts on the suite of XR products. Acting asthe experts, they can craft meaningful solutions to our customer challenges, always on the lookout for ways they can help solve client needs. The CSMis responsible fornurturing the relationship post-onboarding by creatingtailoredrelationship journeys full of proactivetouch-points, continued training, learning, consultation, and acting as the Subject Matter Expert (SME) for the client and their usage of the XR Platform and services. Internally, the CSM is the client's advocate, working cross-departmentally with all groups that touch the client's business to understand and improve products, services, workflows, communication, opportunities,or solutions for the client. This role is also revenue-responsible; instrumentaltorenewals, growth, andadditionalservices or featureswhere theyfit into the client's needs. Team members in this role are passionate about Clients and their experiences. They are strategic problem solvers: organized, analytical, and thoughtful. They are team players but are also comfortable taking the lead or working independently. Their high EQ and interpersonal skills make them a trusted resource internally and externally, and they arefrequentlyconsidered someone you can depend on for a creative solution, a thoughtful response, or a listening ear. Job Responsibilities Cultivate and own close client relationships with multiple stakeholders including Senior Members of the client team, respective agency partners, etc. Create customized Client Success Plan for enterprise clients that dictates scheduledtouch-pointsfor proactive outreach, including weekly,monthlyor quarterly calls, video or in-person meetings Conduct and/or coordinate client onboarding sessions, as well as continued training sessions for suite of XR products and offerings Drive client engagement, adoption, and retention by understanding client business needs and goals; helping them tohigh levelsof success using XR products and services Develop deep insight and knowledge of the clients' teams and operational structure by building a network of relationships UtilizeXR-supported analytical tools tomonitorand analyze engagement, operational and business progression, to provide recommendations and guidance based on data results, both to client and internal teams Present business reviews to clients, and share suggestions andoptimalsolutions. Proactivelymaintaina high knowledge level of all supported services, products, and projects for client Adviseclient of existing resources such as platform guides, knowledgebase articles, tutorials, and how-to-videos, or work with internal teams to create where needed Work with departmental leaders, Product Owners, and Marketing to create personalized communication focused on company initiatives,changesor improvements to existing products in use, newfeaturesand products they might find useful,etc Represent the VoiceOfthe Customer (VOC) to provide input into core products, marketing, sales processes, and service improvements that may enhance the client experience Participate in the creation of interdepartmental support models,workflowsand SOPs Act as the Subject Matter Expert (SME) on client-specific items, including acting as an escalation point for internal teams on business rules and best practices Collaborate and/or guide internal teams who support the client or client projects, including Activation Management & Campaign Services (SME), Center of Excellence, Insights (Reporting), Product, Development, Sales Operations and Technical Support Partner with the Deal Desk to ensureoptimalaccount performance, and present renewals to existing clients that are aligned with XR strategy. Work with clients on other contractual initiatives such as amendments, SOWs, SLAs,etcwith Legal/Contracts team Align with Global Business Partner to upsell and cross-selladditionalproducts or services to contribute to the client's success Assist Global Business Partner and Marketing in managing and executing RFP requests Minimum qualifications Minimum3years' experience in a B2B/Enterprise Customer Successor5 years of experience managing large client accounts, preferably in the advertising space. A strong passion for the client's experience, with the ability and willingness to engage directly with them In-depth knowledge of the advertising production industry with experience in creativelogisticsand campaign management, ordemonstratedability toquickly and effectively learn various products and services Comfortable leading client workshops, onboarding sessions, or meetings Accountability, and comfort in being the face of both good andbad newsto the client Exceptionally high EQ and ability to understand verbal and non-verbal feedback from external and internal stakeholders toproperly assessand understand complex situations Attention to detail and organizational skills Ability to communicate across all departments and levels, providing difficult-to-deliver feedback where needed in a delicate way Ability to take initiative and prioritize while working independently or collaborating with a team Strategic problem-solver, who is open to coaching and training A record of accomplishment of success and strategy in turning new clients into raving advocates Ability to effectively upsell and cross-selladditionalservices that would support the specific Client needs Familiarity in working within CRMs, Support Ticketing Systems, or other important tools for tracking user relationships and engagement Proficient in MS Excel, PowerPoint, Google Business Suite, data analysis, and visualization tools KPIs Outlined below are some of the metrics you will be responsible for: User engagement - % and number of active users per month Net Promoter Score (NPS), Customer Satisfaction Score (CSAT)and other client feedback Revenue growth Conversion rate Client churn rate Client and Extreme Reach agreed upon cadence of formal business reviews (i.e.Quarterly) The wonderful world of XR Impactful Work:You'll be at the heart of a company revolutionizing the media and creative industries. From a cutting-edge platform to AI-driven insights, your work will help our clients produce and deliver world-class content to millions worldwide. Global Reach, Local Impact:With a team of over 1,100 talented professionals serving 140 markets, we blend global scale with personalized service. Join us, and be part of a diverse, dynamic team that's making waves across the globe! Innovation & Growth:We're all about pushing boundaries and staying ahead of the curve. At XR Extreme Reach, you'll be working on groundbreaking products that power TV, film, digital marketing, and entertainment. Creative Culture:We celebrate creativity and collaboration. Whether you're working in tech, media, or creative services, we foster a culture that encourages fresh ideas, innovation, and out-of-the-box thinking. Make a Difference:Here, you'll help clients tell their stories on a global stage, while ensuring their creative vision is executed with precision and style. Let's Redefine What's Possible If you're ready to elevate brand growth, connect creativity across platforms, and unlock a new era of creative intelligence, we'd love to hear from you. Pitch us your vision- and let's build the future, together.
Apr 24, 2026
Full time
Join the creative revolution at XR! XR is on a mission to transform how the world creates, connects, and experiences advertising. As the global leader in creative operations, we help brands and agencies bring their ideas to life and deliver them seamlessly across every screen. Our leading technology and services power creativity for the marketing and entertainment industries, and you can be a part of it! At XR,you'lljoin a high-energy, collaborative environment where your ideas can spark real change. We champion innovation at every level, empowering our teams to take risks, challenge norms, and unlock new possibilities. Your voice, your talent, and your vision matter here- XR is where you come to grow, learn, and thrive. Ready to make an impact?Ifyou'repassionate about technology, solving complex challenges, and joining a teamthat'schanging the game, XR is the place for you.Let'sshape the future together! The Opportunity The role of Customer Success Manager (CSM)istheprimary point of contact, relationship owner, and internal advocate for XR's enterprise Brands. Partnering with the Sales team for pre-salesopportunitiesand owning the account post-sale, the CSMis responsible formanaging onboarding, training, and the foundation for a long-term successful engagement. The Customer Success teamcomprisesteam members who are experts on the suite of XR products. Acting asthe experts, they can craft meaningful solutions to our customer challenges, always on the lookout for ways they can help solve client needs. The CSMis responsible fornurturing the relationship post-onboarding by creatingtailoredrelationship journeys full of proactivetouch-points, continued training, learning, consultation, and acting as the Subject Matter Expert (SME) for the client and their usage of the XR Platform and services. Internally, the CSM is the client's advocate, working cross-departmentally with all groups that touch the client's business to understand and improve products, services, workflows, communication, opportunities,or solutions for the client. This role is also revenue-responsible; instrumentaltorenewals, growth, andadditionalservices or featureswhere theyfit into the client's needs. Team members in this role are passionate about Clients and their experiences. They are strategic problem solvers: organized, analytical, and thoughtful. They are team players but are also comfortable taking the lead or working independently. Their high EQ and interpersonal skills make them a trusted resource internally and externally, and they arefrequentlyconsidered someone you can depend on for a creative solution, a thoughtful response, or a listening ear. Job Responsibilities Cultivate and own close client relationships with multiple stakeholders including Senior Members of the client team, respective agency partners, etc. Create customized Client Success Plan for enterprise clients that dictates scheduledtouch-pointsfor proactive outreach, including weekly,monthlyor quarterly calls, video or in-person meetings Conduct and/or coordinate client onboarding sessions, as well as continued training sessions for suite of XR products and offerings Drive client engagement, adoption, and retention by understanding client business needs and goals; helping them tohigh levelsof success using XR products and services Develop deep insight and knowledge of the clients' teams and operational structure by building a network of relationships UtilizeXR-supported analytical tools tomonitorand analyze engagement, operational and business progression, to provide recommendations and guidance based on data results, both to client and internal teams Present business reviews to clients, and share suggestions andoptimalsolutions. Proactivelymaintaina high knowledge level of all supported services, products, and projects for client Adviseclient of existing resources such as platform guides, knowledgebase articles, tutorials, and how-to-videos, or work with internal teams to create where needed Work with departmental leaders, Product Owners, and Marketing to create personalized communication focused on company initiatives,changesor improvements to existing products in use, newfeaturesand products they might find useful,etc Represent the VoiceOfthe Customer (VOC) to provide input into core products, marketing, sales processes, and service improvements that may enhance the client experience Participate in the creation of interdepartmental support models,workflowsand SOPs Act as the Subject Matter Expert (SME) on client-specific items, including acting as an escalation point for internal teams on business rules and best practices Collaborate and/or guide internal teams who support the client or client projects, including Activation Management & Campaign Services (SME), Center of Excellence, Insights (Reporting), Product, Development, Sales Operations and Technical Support Partner with the Deal Desk to ensureoptimalaccount performance, and present renewals to existing clients that are aligned with XR strategy. Work with clients on other contractual initiatives such as amendments, SOWs, SLAs,etcwith Legal/Contracts team Align with Global Business Partner to upsell and cross-selladditionalproducts or services to contribute to the client's success Assist Global Business Partner and Marketing in managing and executing RFP requests Minimum qualifications Minimum3years' experience in a B2B/Enterprise Customer Successor5 years of experience managing large client accounts, preferably in the advertising space. A strong passion for the client's experience, with the ability and willingness to engage directly with them In-depth knowledge of the advertising production industry with experience in creativelogisticsand campaign management, ordemonstratedability toquickly and effectively learn various products and services Comfortable leading client workshops, onboarding sessions, or meetings Accountability, and comfort in being the face of both good andbad newsto the client Exceptionally high EQ and ability to understand verbal and non-verbal feedback from external and internal stakeholders toproperly assessand understand complex situations Attention to detail and organizational skills Ability to communicate across all departments and levels, providing difficult-to-deliver feedback where needed in a delicate way Ability to take initiative and prioritize while working independently or collaborating with a team Strategic problem-solver, who is open to coaching and training A record of accomplishment of success and strategy in turning new clients into raving advocates Ability to effectively upsell and cross-selladditionalservices that would support the specific Client needs Familiarity in working within CRMs, Support Ticketing Systems, or other important tools for tracking user relationships and engagement Proficient in MS Excel, PowerPoint, Google Business Suite, data analysis, and visualization tools KPIs Outlined below are some of the metrics you will be responsible for: User engagement - % and number of active users per month Net Promoter Score (NPS), Customer Satisfaction Score (CSAT)and other client feedback Revenue growth Conversion rate Client churn rate Client and Extreme Reach agreed upon cadence of formal business reviews (i.e.Quarterly) The wonderful world of XR Impactful Work:You'll be at the heart of a company revolutionizing the media and creative industries. From a cutting-edge platform to AI-driven insights, your work will help our clients produce and deliver world-class content to millions worldwide. Global Reach, Local Impact:With a team of over 1,100 talented professionals serving 140 markets, we blend global scale with personalized service. Join us, and be part of a diverse, dynamic team that's making waves across the globe! Innovation & Growth:We're all about pushing boundaries and staying ahead of the curve. At XR Extreme Reach, you'll be working on groundbreaking products that power TV, film, digital marketing, and entertainment. Creative Culture:We celebrate creativity and collaboration. Whether you're working in tech, media, or creative services, we foster a culture that encourages fresh ideas, innovation, and out-of-the-box thinking. Make a Difference:Here, you'll help clients tell their stories on a global stage, while ensuring their creative vision is executed with precision and style. Let's Redefine What's Possible If you're ready to elevate brand growth, connect creativity across platforms, and unlock a new era of creative intelligence, we'd love to hear from you. Pitch us your vision- and let's build the future, together.
Who we are: Hope is here. The Global Returns Project (GRP) is a UK charity unlocking new philanthropy to deliver urgent solutions for our planet. We are a fast-moving nonprofit that makes donations to high-impact nature and climate charities simple and we don t take any fees. We ve already mobilised over £3 million for top environmental solutions and are working to unlock at least £30 million annually by the end of the decade. We are growing quickly: Last year's annual fundraising was 275% higher than the previous year. The problem: Charities protecting our planet can turn the tide on climate change and nature loss. They have the skills, strategies and networks to deliver fast and global impact. But less than 2% of philanthropy goes to climate mitigation. Our solution: In the UK alone, around £2 trillion sits with HNW+ individuals those holding between £100k and £30 million. Yet traditional philanthropy largely overlooks them. We re unlocking this funding by offering trusted, pro bono advice and a simple, portfolio approach to giving. Our expertise in UK wealth advice offers a unique path to scalability and systems-change. What we are looking for: Job Title: Senior Philanthropy Officer We re looking for a confident, capable fundraiser to play a key role in major-gift fundraising helping to secure transformational support from high-net-worth individuals. You ll manage your own portfolio of prospects and donors, contributing across the full fundraising cycle: prospecting, cultivation, making direct asks, closing and stewardship. Alongside this, you ll support the development of relationships with wealth advisers to generate referral leads, while also prospecting independently for major gifts. The ideal candidate will be excited to build networks of wealth managers, private-client teams and other advisers to HNWIs, and to convert adviser introductions into committed support. You ll complement this with proactive outreach to identify and engage new major donors beyond existing referral channels. To succeed, you ll develop strong fluency across three distinct fundraising pitches: a business case for advisers; an impact case to persuade donors to support our portfolio charities; and a systems-change case to win backing for GRP s operating costs (salaries, office costs, etc) to keep the charity running fee-free. You ll be comfortable making direct asks for funding, ideally with experience of securing significant gifts or multi-year commitments. You ll be hands-on in day-to-day fundraising activity and able to manage multiple relationships and priorities effectively. You ll thrive in a small, fast-moving team taking initiative, being collaborative, and contributing to shared goals. Crucially, you ll care deeply about climate and nature. Experience required: Strong experience in frontline fundraising (as a guide, likely 3-6 years). Please see the full job description attached for information on skills required and main duties and responsibilities. Location: Centrally located, light and airy office on Regent Street, London. Estimated two days per week in the office. Benefits: 20 days annual leave (pro-rata), plus statutory bank holidays (pro-rata). Occasional 1 2 days additional paid leave over Christmas period. Flexible working. Reports to: CEO Preferred start date: Monday 29th June 2026. Applications reviewed on rolling basis.
Apr 23, 2026
Full time
Who we are: Hope is here. The Global Returns Project (GRP) is a UK charity unlocking new philanthropy to deliver urgent solutions for our planet. We are a fast-moving nonprofit that makes donations to high-impact nature and climate charities simple and we don t take any fees. We ve already mobilised over £3 million for top environmental solutions and are working to unlock at least £30 million annually by the end of the decade. We are growing quickly: Last year's annual fundraising was 275% higher than the previous year. The problem: Charities protecting our planet can turn the tide on climate change and nature loss. They have the skills, strategies and networks to deliver fast and global impact. But less than 2% of philanthropy goes to climate mitigation. Our solution: In the UK alone, around £2 trillion sits with HNW+ individuals those holding between £100k and £30 million. Yet traditional philanthropy largely overlooks them. We re unlocking this funding by offering trusted, pro bono advice and a simple, portfolio approach to giving. Our expertise in UK wealth advice offers a unique path to scalability and systems-change. What we are looking for: Job Title: Senior Philanthropy Officer We re looking for a confident, capable fundraiser to play a key role in major-gift fundraising helping to secure transformational support from high-net-worth individuals. You ll manage your own portfolio of prospects and donors, contributing across the full fundraising cycle: prospecting, cultivation, making direct asks, closing and stewardship. Alongside this, you ll support the development of relationships with wealth advisers to generate referral leads, while also prospecting independently for major gifts. The ideal candidate will be excited to build networks of wealth managers, private-client teams and other advisers to HNWIs, and to convert adviser introductions into committed support. You ll complement this with proactive outreach to identify and engage new major donors beyond existing referral channels. To succeed, you ll develop strong fluency across three distinct fundraising pitches: a business case for advisers; an impact case to persuade donors to support our portfolio charities; and a systems-change case to win backing for GRP s operating costs (salaries, office costs, etc) to keep the charity running fee-free. You ll be comfortable making direct asks for funding, ideally with experience of securing significant gifts or multi-year commitments. You ll be hands-on in day-to-day fundraising activity and able to manage multiple relationships and priorities effectively. You ll thrive in a small, fast-moving team taking initiative, being collaborative, and contributing to shared goals. Crucially, you ll care deeply about climate and nature. Experience required: Strong experience in frontline fundraising (as a guide, likely 3-6 years). Please see the full job description attached for information on skills required and main duties and responsibilities. Location: Centrally located, light and airy office on Regent Street, London. Estimated two days per week in the office. Benefits: 20 days annual leave (pro-rata), plus statutory bank holidays (pro-rata). Occasional 1 2 days additional paid leave over Christmas period. Flexible working. Reports to: CEO Preferred start date: Monday 29th June 2026. Applications reviewed on rolling basis.
EOTAS Tutors Required - Hayes / Hillingdon Hayes & Hillingdon Borough 1:1 Alternative Provision Tuition (EOTAS) We are currently seeking experienced and dedicated tutors to deliver 1:1 tuition for pupils accessing Education Otherwise Than at School (EOTAS) provision across Hayes and the wider Hillingdon area. As part of Hillingdon Council's alternative provision network, we support learners who are currently out of mainstream education due to a range of additional needs, including autism, SEMH, behavioural challenges, and medical needs. Tuition sessions are typically delivered in the pupil's home or within appropriate community settings, with a strong focus on re-engagement, confidence-building, and personalised learning support. Role Provide 1:1 tuition for pupils receiving EOTAS provision Deliver flexible, part-time sessions (predominantly during school hours) Tailor learning to individual needs and abilities Support pupils in rebuilding confidence and reconnecting with education Work across Hayes and the wider Hillingdon borough Requirements Qualified Teacher Status (QTS) is preferred Experience supporting pupils with additional needs (e.g. autism, SEMH, or behavioural needs) Strong behaviour management skills and a relationship-focused approach Enhanced DBS on the Update Service (or willingness to obtain one) Right to work in the UK Ability to travel to in-person sessions across Hillingdon Please note: We are unable to support candidates who require Skilled Worker visa sponsorship. Applications requiring sponsorship will not be progressed. Benefits Flexible, part-time working arrangements Competitive pay, dependent on experience A highly rewarding role supporting some of the borough's most vulnerable learners Opportunity to make a meaningful, measurable impact outside of mainstream education If you are a committed tutor looking for a flexible and impactful role within alternative provision, we would be pleased to hear from you.
Apr 23, 2026
Full time
EOTAS Tutors Required - Hayes / Hillingdon Hayes & Hillingdon Borough 1:1 Alternative Provision Tuition (EOTAS) We are currently seeking experienced and dedicated tutors to deliver 1:1 tuition for pupils accessing Education Otherwise Than at School (EOTAS) provision across Hayes and the wider Hillingdon area. As part of Hillingdon Council's alternative provision network, we support learners who are currently out of mainstream education due to a range of additional needs, including autism, SEMH, behavioural challenges, and medical needs. Tuition sessions are typically delivered in the pupil's home or within appropriate community settings, with a strong focus on re-engagement, confidence-building, and personalised learning support. Role Provide 1:1 tuition for pupils receiving EOTAS provision Deliver flexible, part-time sessions (predominantly during school hours) Tailor learning to individual needs and abilities Support pupils in rebuilding confidence and reconnecting with education Work across Hayes and the wider Hillingdon borough Requirements Qualified Teacher Status (QTS) is preferred Experience supporting pupils with additional needs (e.g. autism, SEMH, or behavioural needs) Strong behaviour management skills and a relationship-focused approach Enhanced DBS on the Update Service (or willingness to obtain one) Right to work in the UK Ability to travel to in-person sessions across Hillingdon Please note: We are unable to support candidates who require Skilled Worker visa sponsorship. Applications requiring sponsorship will not be progressed. Benefits Flexible, part-time working arrangements Competitive pay, dependent on experience A highly rewarding role supporting some of the borough's most vulnerable learners Opportunity to make a meaningful, measurable impact outside of mainstream education If you are a committed tutor looking for a flexible and impactful role within alternative provision, we would be pleased to hear from you.
Job Title: Peer Support Worker - BME & Migrant Women Family Support Service (Domestic Violence and Abuse) Salary: £28,860 - £29,500 per annum (Inclusive of Outer London Weighting) Hours: 37.5 hours per week Duration: Permanent (subject to performance and continued funding) Location: The post will be based at EACH Ealing but will be required to work off- site, remotely and any of EACH's offices based on the needs of the service. EACH Counselling and Support is a growing organisation with over 50 staff and volunteers and services delivered across 10 London boroughs. We provide a wide range of therapeutic and non-therapeutic services across our core strands of Mental Health, Domestic Abuse and Substance Misuse. We are seeking a Peer Support Worker to join our Domestic Abuse services, supporting women and families who have experienced domestic abuse and are facing multiple and complex challenges, including No Recourse to Public Funds (NRPF), housing insecurity, immigration issues, poverty and social isolation. This is a peer role, meaning you will draw on your own lived experience of domestic abuse and/or related adversity to provide hope, understanding and practical support to others. You will work alongside professional staff to help families feel safer, less isolated and more confident in navigating services and rebuilding their lives. This is a full-time role (37.5 hours per week), mainly based at our West Ealing office, with regular outreach across neighbouring boroughs. The post is permanent, subject to continued funding and satisfactory performance. You will Provide emotional, practical and peer-based support to women and families affected by domestic abuse and multiple needs. Use lived experience appropriately to build trust, encourage engagement and promote hope and recovery. Work alongside survivors to develop and contribute to safety-focused, strengths based support plans. Offer one-to-one and family-based peer support to promote stability, confidence and independence. Support engagement with housing, NRPF, legal, health, education and community services. Help reduce isolation by encouraging participation in peer activities and community support Work alongside professional colleagues in safeguarding, risk awareness and multi-agency planning. Maintain clear boundaries and work within organisational policies and safeguarding procedures. You will need Experience in either a paid or voluntary capacity of working with women and/or families affected by domestic abuse, sexual violence or exploitation. Lived experience of domestic abuse and/or related multiple disadvantage, with sufficient recovery to use this experience safely in a peer role A strong understanding of trauma-informed, survivor-centred and empowerment-based practice. Knowledge of safeguarding, risk assessment and safety planning in a VAWG context. Ability to engage sensitively with individuals who may be fearful, isolated or marginalised. Good organisational, recording and communication skills. Rewards and Benefits of Working for EACH Competitive salaries with opportunities for career growth. 25 days annual leave, plus statutory holidays with stepped increase in annual leave after year 2 to year 6 rising 1 day each year from 25 to 30 days in year 6. Annual leave is calculated on pro-rata basis for part time staff 4% - 6% employers pension contributions Up to 5 days study leave after 1 year in service Staff recognition award scheme. Opportunities for continuous professional development Ringfenced personal training budget. Flexible working hours subject to the needs of the service. E-wallet benefit scheme. Fully paid DBS check (Enhanced Level) Deadline for applications: 27th April 2026 at 10:00am Interviews: In person, Ealing office 5th May 2026 All Applicants must complete the application form, to be submitted by email. CVs will NOT be accepted.
Apr 23, 2026
Full time
Job Title: Peer Support Worker - BME & Migrant Women Family Support Service (Domestic Violence and Abuse) Salary: £28,860 - £29,500 per annum (Inclusive of Outer London Weighting) Hours: 37.5 hours per week Duration: Permanent (subject to performance and continued funding) Location: The post will be based at EACH Ealing but will be required to work off- site, remotely and any of EACH's offices based on the needs of the service. EACH Counselling and Support is a growing organisation with over 50 staff and volunteers and services delivered across 10 London boroughs. We provide a wide range of therapeutic and non-therapeutic services across our core strands of Mental Health, Domestic Abuse and Substance Misuse. We are seeking a Peer Support Worker to join our Domestic Abuse services, supporting women and families who have experienced domestic abuse and are facing multiple and complex challenges, including No Recourse to Public Funds (NRPF), housing insecurity, immigration issues, poverty and social isolation. This is a peer role, meaning you will draw on your own lived experience of domestic abuse and/or related adversity to provide hope, understanding and practical support to others. You will work alongside professional staff to help families feel safer, less isolated and more confident in navigating services and rebuilding their lives. This is a full-time role (37.5 hours per week), mainly based at our West Ealing office, with regular outreach across neighbouring boroughs. The post is permanent, subject to continued funding and satisfactory performance. You will Provide emotional, practical and peer-based support to women and families affected by domestic abuse and multiple needs. Use lived experience appropriately to build trust, encourage engagement and promote hope and recovery. Work alongside survivors to develop and contribute to safety-focused, strengths based support plans. Offer one-to-one and family-based peer support to promote stability, confidence and independence. Support engagement with housing, NRPF, legal, health, education and community services. Help reduce isolation by encouraging participation in peer activities and community support Work alongside professional colleagues in safeguarding, risk awareness and multi-agency planning. Maintain clear boundaries and work within organisational policies and safeguarding procedures. You will need Experience in either a paid or voluntary capacity of working with women and/or families affected by domestic abuse, sexual violence or exploitation. Lived experience of domestic abuse and/or related multiple disadvantage, with sufficient recovery to use this experience safely in a peer role A strong understanding of trauma-informed, survivor-centred and empowerment-based practice. Knowledge of safeguarding, risk assessment and safety planning in a VAWG context. Ability to engage sensitively with individuals who may be fearful, isolated or marginalised. Good organisational, recording and communication skills. Rewards and Benefits of Working for EACH Competitive salaries with opportunities for career growth. 25 days annual leave, plus statutory holidays with stepped increase in annual leave after year 2 to year 6 rising 1 day each year from 25 to 30 days in year 6. Annual leave is calculated on pro-rata basis for part time staff 4% - 6% employers pension contributions Up to 5 days study leave after 1 year in service Staff recognition award scheme. Opportunities for continuous professional development Ringfenced personal training budget. Flexible working hours subject to the needs of the service. E-wallet benefit scheme. Fully paid DBS check (Enhanced Level) Deadline for applications: 27th April 2026 at 10:00am Interviews: In person, Ealing office 5th May 2026 All Applicants must complete the application form, to be submitted by email. CVs will NOT be accepted.
Role: Resettlement Support Worker Salary: £28,860 - £32,550 per annum (including Outer London Weighting) Hours: 37.5 hours per week Duration: Permanent, subject to funding Location: Based in Brent with working across London boroughs of Brent, Harrow, Hounslow, Hillingdon, Richmond, Kingston & Ealing EACH is a growing charity providing a range of specialist services to individuals and families affected by domestic violence, mental health and alcohol and substance misuse issues. Our success and services are driven and delivered by a diverse staff and volunteer team, who are as passionate and committed as we are to meeting the needs of our local communities. As the Resettlement Worker, you will play a vital role in empowering and supporting women who have experienced violence against women and girls (VAWG), many of whom face additional vulnerabilities due to intersecting disadvantages. You will provide comprehensive and holistic support to women residing in the Moving Forward project's temporary accommodation, assisting them in their transition to stable and secure long-term housing. Your key duties include to: Building trusting relationships with women and understanding their individual needs and goals. Providing ongoing advocacy and support with housing applications, tenancy management, and accessing essential services. Connecting women with appropriate community resources and fostering social integration. Empowering women to develop independent living skills and build resilience. Collaborating with project staff and external partners to ensure a coordinated and effective approach to resettlement. You will need: Strong commitment to social justice and gender equality. Experience working with vulnerable populations, ideally women who have experienced VAWG. Excellent communication, interpersonal, and advocacy skills and the ability to work collaborative with counsellors and colleagues across the service and organisation. Cultural competency and the ability to build rapport with women from diverse backgrounds. Ability to work independently and collaboratively in a fast-paced environment. Ability to support peers to develop project activities and undertake outreach. Ability to speak a relevant community language (e.g. Pashto, Farsi, Gujarati, Arabic, Tamil) is desirable. Rewards and Benefits of Working for EACH: Competitive salaries with opportunities for career growth 25 days annual leave, plus statutory holidays with stepped increase in annual leave after year 2 to year 6 rising 1 day each year from 25 to 30 days in year 6 Annual leave is calculated on pro-rata basis for part time staff 4% - 6% employers pension contributions Up to 5 days study leave after 1 year in service Staff recognition award scheme Opportunities for continuous professional development Ringfenced personal training budget Flexible working hours subject to the needs of the service E-wallet benefit scheme Fully paid DBS check (Enhanced Level) Closing Date: 26/04/2026. Interviews on zoom or in person: 07/05/2026.
Apr 23, 2026
Full time
Role: Resettlement Support Worker Salary: £28,860 - £32,550 per annum (including Outer London Weighting) Hours: 37.5 hours per week Duration: Permanent, subject to funding Location: Based in Brent with working across London boroughs of Brent, Harrow, Hounslow, Hillingdon, Richmond, Kingston & Ealing EACH is a growing charity providing a range of specialist services to individuals and families affected by domestic violence, mental health and alcohol and substance misuse issues. Our success and services are driven and delivered by a diverse staff and volunteer team, who are as passionate and committed as we are to meeting the needs of our local communities. As the Resettlement Worker, you will play a vital role in empowering and supporting women who have experienced violence against women and girls (VAWG), many of whom face additional vulnerabilities due to intersecting disadvantages. You will provide comprehensive and holistic support to women residing in the Moving Forward project's temporary accommodation, assisting them in their transition to stable and secure long-term housing. Your key duties include to: Building trusting relationships with women and understanding their individual needs and goals. Providing ongoing advocacy and support with housing applications, tenancy management, and accessing essential services. Connecting women with appropriate community resources and fostering social integration. Empowering women to develop independent living skills and build resilience. Collaborating with project staff and external partners to ensure a coordinated and effective approach to resettlement. You will need: Strong commitment to social justice and gender equality. Experience working with vulnerable populations, ideally women who have experienced VAWG. Excellent communication, interpersonal, and advocacy skills and the ability to work collaborative with counsellors and colleagues across the service and organisation. Cultural competency and the ability to build rapport with women from diverse backgrounds. Ability to work independently and collaboratively in a fast-paced environment. Ability to support peers to develop project activities and undertake outreach. Ability to speak a relevant community language (e.g. Pashto, Farsi, Gujarati, Arabic, Tamil) is desirable. Rewards and Benefits of Working for EACH: Competitive salaries with opportunities for career growth 25 days annual leave, plus statutory holidays with stepped increase in annual leave after year 2 to year 6 rising 1 day each year from 25 to 30 days in year 6 Annual leave is calculated on pro-rata basis for part time staff 4% - 6% employers pension contributions Up to 5 days study leave after 1 year in service Staff recognition award scheme Opportunities for continuous professional development Ringfenced personal training budget Flexible working hours subject to the needs of the service E-wallet benefit scheme Fully paid DBS check (Enhanced Level) Closing Date: 26/04/2026. Interviews on zoom or in person: 07/05/2026.
Secondary SEMH Outreach Advisor Leadership Scale: L6- L10 (depending upon experience) About Us: Located in the heart of South London, Lambeth Borough is a vibrant community of over 317,600 residents. Stretching from the dynamic neighbourhood of Streatham in the South to the iconic landmarks of Waterloo in the North, we are proud to be the 9th largest borough in London. Our diversity is our strength, with more than 130 languages spoken, making Lambeth the home of the Windrush generation, London's largest LGBTQ+ community, and a thriving Portuguese-speaking community. It is an exciting time to join Lambeth Council, we have bold ambitions for the future of Lambeth's communities and residents through our Lambeth 2030 Plan 'Our Future, Our Lambeth. With exceptional schools, lush green spaces including Brockwell Park, cultural gems like the Black Cultural Archives, and world-renowned institutions such as St Thomas's Hospital, Lambeth offers an enriching and dynamic environment. Please have a look at our dedicated One Lambeth Values and Behaviours page. About the Team: Lambeth's SEMH Advisory (Behaviour and Inclusion) Team is a local authority outreach service working with schools, families, and partners to improve outcomes for children and young people with social, emotional and mental health needs. The team provides strategic advice, consultation, and targeted support to primary and secondary schools, helping to strengthen inclusive practice, prevent suspensions and permanent exclusions, and support successful reintegration where placements are at risk. Working through a graduated response and in close collaboration with multi agency colleagues, the service plays a key role in supporting early intervention, transitions, and borough wide inclusion priorities across Lambeth. About the Role: The SEMH Advisor will work in partnership with schools, families, and multi agency professionals to improve outcomes for children and young people with social, emotional and mental health needs. The role involves providing strategic advice, consultation, and targeted support to educational settings to build inclusive practice, reduce suspensions and permanent exclusions, and strengthen early intervention. The post holder will contribute to borough wide inclusion priorities, support statutory and panel processes where required, and promote effective, evidence informed approaches to SEMH across Lambeth schools. How to Apply: Please complete an on-line application fully evidencing in the 'Supporting Statement field' how you meet the criteria marked with an 'A' at shortlist stage: JD and Person Specification Please do not attach a CV, as it will not be considered. We operate an anonymised application process, so be sure to remove personal details when uploading your personal statement. Recruitment Timelines: Closing Date: Sunday 10th May 2026 at 12am. Shortlisting Monday 11th May. Interviews: 19th May 2026. Please click here to view: Lambeth Staff Benefits Successful candidates will be asked to apply for an Enhanced/Standard/Basic Certificate from the Disclosure and Barring Service (DBS). Further information about the DBS can be found at You will be required to undertake a Cifas check. Further information about Cifas can be found here Cifas Contact Information: For an informal discussion about the role, please contact Betsy Hall at At Lambeth, we are dedicated to providing quality services and equal opportunities for all. We are committed to safer recruitment and are proud to be a Stonewall diversity champion, a Living Wage Employer, and to guarantee interviews for all disabled candidates who meet the minimum criteria of the role. For a full list of our accreditations, please click here .
Apr 23, 2026
Full time
Secondary SEMH Outreach Advisor Leadership Scale: L6- L10 (depending upon experience) About Us: Located in the heart of South London, Lambeth Borough is a vibrant community of over 317,600 residents. Stretching from the dynamic neighbourhood of Streatham in the South to the iconic landmarks of Waterloo in the North, we are proud to be the 9th largest borough in London. Our diversity is our strength, with more than 130 languages spoken, making Lambeth the home of the Windrush generation, London's largest LGBTQ+ community, and a thriving Portuguese-speaking community. It is an exciting time to join Lambeth Council, we have bold ambitions for the future of Lambeth's communities and residents through our Lambeth 2030 Plan 'Our Future, Our Lambeth. With exceptional schools, lush green spaces including Brockwell Park, cultural gems like the Black Cultural Archives, and world-renowned institutions such as St Thomas's Hospital, Lambeth offers an enriching and dynamic environment. Please have a look at our dedicated One Lambeth Values and Behaviours page. About the Team: Lambeth's SEMH Advisory (Behaviour and Inclusion) Team is a local authority outreach service working with schools, families, and partners to improve outcomes for children and young people with social, emotional and mental health needs. The team provides strategic advice, consultation, and targeted support to primary and secondary schools, helping to strengthen inclusive practice, prevent suspensions and permanent exclusions, and support successful reintegration where placements are at risk. Working through a graduated response and in close collaboration with multi agency colleagues, the service plays a key role in supporting early intervention, transitions, and borough wide inclusion priorities across Lambeth. About the Role: The SEMH Advisor will work in partnership with schools, families, and multi agency professionals to improve outcomes for children and young people with social, emotional and mental health needs. The role involves providing strategic advice, consultation, and targeted support to educational settings to build inclusive practice, reduce suspensions and permanent exclusions, and strengthen early intervention. The post holder will contribute to borough wide inclusion priorities, support statutory and panel processes where required, and promote effective, evidence informed approaches to SEMH across Lambeth schools. How to Apply: Please complete an on-line application fully evidencing in the 'Supporting Statement field' how you meet the criteria marked with an 'A' at shortlist stage: JD and Person Specification Please do not attach a CV, as it will not be considered. We operate an anonymised application process, so be sure to remove personal details when uploading your personal statement. Recruitment Timelines: Closing Date: Sunday 10th May 2026 at 12am. Shortlisting Monday 11th May. Interviews: 19th May 2026. Please click here to view: Lambeth Staff Benefits Successful candidates will be asked to apply for an Enhanced/Standard/Basic Certificate from the Disclosure and Barring Service (DBS). Further information about the DBS can be found at You will be required to undertake a Cifas check. Further information about Cifas can be found here Cifas Contact Information: For an informal discussion about the role, please contact Betsy Hall at At Lambeth, we are dedicated to providing quality services and equal opportunities for all. We are committed to safer recruitment and are proud to be a Stonewall diversity champion, a Living Wage Employer, and to guarantee interviews for all disabled candidates who meet the minimum criteria of the role. For a full list of our accreditations, please click here .
Forced Marriage and Honour Based Abuse Support and Outreach Worker We are looking for a Forced Marriage and Honour Based Abuse Support and Outreach Worker to provide direct support and advocacy to victims of Forced Marriage (FM) and Honour Based Abuse (HBA) Join an organisation that supports Black & Minoritised communities affected by domestic abuse. Set up in 1979, the charity is a leading provider supporting survivors through their journey to safety, confidence and independence to live free from violence, abuse and fear. Please note that due to the nature of this role, we can only accept female applicants. Position: Forced Marriage and Honour Based Abuse Support and Outreach Worker Location: West Midlands Hours: Full-time (37.5 hours per week) Salary: £25,000 - £26,000 (depending on experience and qualification) Contract: Fixed term contract until 31 March 2028 Closing Date: 20th May 2026 Interview Date: 28th May 2026 The Role As a Forced Marriage and Honour Based Abuse Support and Outreach Worker you will provide person-centred, needs-led support, advocacy and safety planning to victims and survivors, ensuring they are safeguarded and supported to access appropriate services, including legal advice and assistance with evidence gathering. You will support applications for Forced Marriage Protection Orders and other civil protection orders, and help individuals to report abuse and navigate the criminal justice process with ongoing emotional and practical support. You will work in partnership with statutory and voluntary agencies to coordinate effective responses and improve access to support pathways. The role includes delivering and supporting group work, workshops and outreach activities that reduce isolation and build confidence, resilience and independence. You will also contribute to awareness-raising and training for young people, community members and professionals, as well as supporting the development of campaigns and engagement work. In addition, you will participate in a 24-hour helpline rota, assist with policy development, and ensure compliance with safeguarding, health and safety, and organisational procedures and regulatory requirements. Specific areas of responsibility include: Advocacy and Casework Quality, Performance and Partnerships Management External Partners Work You will be expected to cover on a rota basis out of hours and weekend on-call for emergencies. About You We are looking for someone who has excellent communication skills with the ability to communicate effectively when advocating for service users, raising awareness of FM & HBA and representing the charity. You will bring with you the following key skills and experience: Experience of successful advocacy for women who are victims/survivors of FM and HBA, and particularly who may face additional risks and barriers Knowledge of the issues facing women, children and young people affected by FM and HBA Ability to prepare effective, relevant arguments (written and oral) and to influence effectively to a wide range of audiences Fluent in English and at least one main South Asian language Able to be work evenings occasionally when required Ability to work independently and within a team, to plan and manage a complex workload, meet deadlines, problem-solve and respond to unplanned demands High level of self-motivation and ability to think creatively with a 'can-do' attitude that can inspire others Female applicants only. Our client is committed to equality of opportunity and encourage applications from all sectors of the community. In light of the nature of work, the candidate's gender is considered to be an occupational requirement in accordance with Schedule 9 (part 1) of the Equality Act 2010. This post is subject to Rehabilitation of Offenders Act 1974. A criminal record will not necessarily exclude you from this post but under the Act, we must have details. An Enhanced Disclosure will be sought in the event of a successful application for this post and therefore you will be required to give details of spent and unspent convictions disclosed above. The charity operates under the Revised Code of Practice for Disclosure and Barring Service. You may also have experience in roles such as Advocacy, Advocate, Domestic Abuse Advocate, IDVA, Domestic Abuse Advocate, Domestic Abuse Advocacy, Domestic Abuse Outreach Worker, Domestic Abuse Case Worker, Domestic Abuse Case Worker and Outreach, Domestic Abuse Support Worker, Junior IDVA. Please note this role is advertised by the recruitment agency acting for the client - Not For Profit People.
Apr 23, 2026
Full time
Forced Marriage and Honour Based Abuse Support and Outreach Worker We are looking for a Forced Marriage and Honour Based Abuse Support and Outreach Worker to provide direct support and advocacy to victims of Forced Marriage (FM) and Honour Based Abuse (HBA) Join an organisation that supports Black & Minoritised communities affected by domestic abuse. Set up in 1979, the charity is a leading provider supporting survivors through their journey to safety, confidence and independence to live free from violence, abuse and fear. Please note that due to the nature of this role, we can only accept female applicants. Position: Forced Marriage and Honour Based Abuse Support and Outreach Worker Location: West Midlands Hours: Full-time (37.5 hours per week) Salary: £25,000 - £26,000 (depending on experience and qualification) Contract: Fixed term contract until 31 March 2028 Closing Date: 20th May 2026 Interview Date: 28th May 2026 The Role As a Forced Marriage and Honour Based Abuse Support and Outreach Worker you will provide person-centred, needs-led support, advocacy and safety planning to victims and survivors, ensuring they are safeguarded and supported to access appropriate services, including legal advice and assistance with evidence gathering. You will support applications for Forced Marriage Protection Orders and other civil protection orders, and help individuals to report abuse and navigate the criminal justice process with ongoing emotional and practical support. You will work in partnership with statutory and voluntary agencies to coordinate effective responses and improve access to support pathways. The role includes delivering and supporting group work, workshops and outreach activities that reduce isolation and build confidence, resilience and independence. You will also contribute to awareness-raising and training for young people, community members and professionals, as well as supporting the development of campaigns and engagement work. In addition, you will participate in a 24-hour helpline rota, assist with policy development, and ensure compliance with safeguarding, health and safety, and organisational procedures and regulatory requirements. Specific areas of responsibility include: Advocacy and Casework Quality, Performance and Partnerships Management External Partners Work You will be expected to cover on a rota basis out of hours and weekend on-call for emergencies. About You We are looking for someone who has excellent communication skills with the ability to communicate effectively when advocating for service users, raising awareness of FM & HBA and representing the charity. You will bring with you the following key skills and experience: Experience of successful advocacy for women who are victims/survivors of FM and HBA, and particularly who may face additional risks and barriers Knowledge of the issues facing women, children and young people affected by FM and HBA Ability to prepare effective, relevant arguments (written and oral) and to influence effectively to a wide range of audiences Fluent in English and at least one main South Asian language Able to be work evenings occasionally when required Ability to work independently and within a team, to plan and manage a complex workload, meet deadlines, problem-solve and respond to unplanned demands High level of self-motivation and ability to think creatively with a 'can-do' attitude that can inspire others Female applicants only. Our client is committed to equality of opportunity and encourage applications from all sectors of the community. In light of the nature of work, the candidate's gender is considered to be an occupational requirement in accordance with Schedule 9 (part 1) of the Equality Act 2010. This post is subject to Rehabilitation of Offenders Act 1974. A criminal record will not necessarily exclude you from this post but under the Act, we must have details. An Enhanced Disclosure will be sought in the event of a successful application for this post and therefore you will be required to give details of spent and unspent convictions disclosed above. The charity operates under the Revised Code of Practice for Disclosure and Barring Service. You may also have experience in roles such as Advocacy, Advocate, Domestic Abuse Advocate, IDVA, Domestic Abuse Advocate, Domestic Abuse Advocacy, Domestic Abuse Outreach Worker, Domestic Abuse Case Worker, Domestic Abuse Case Worker and Outreach, Domestic Abuse Support Worker, Junior IDVA. Please note this role is advertised by the recruitment agency acting for the client - Not For Profit People.
Prospero Teaching is looking for an Outreach Tutor in or around Wythenshaw to deliver bespoke education packages on a 1:1 basis to young people that are not attending school. As an Outreach Tutor, you must be able to create, plan and deliver 1:1 tailored lesson to bridge gaps in pupils education and boost engagement and attainment levels. This opportunity is great for an experienced teacher who is looking to step away from the classroom to offer more personalised, enjoyable lessons. Most of these pupils will have been out of education for some time, so their confidence levels may be very low. It is your responsibility to reengage them in their learning and offer structure back into their daily routine. Prospero Teaching will work with you closely to monitor the progression with each pupil and support effective learning. CONTRACT/POSITION DETAILS Location Wythenshaw Position Outreach Tutor Type of work Contract Start date ASAP Duration / Likely Duration dependent on each student End date (if applicable) N/A Contract type Temporary Full time/part time Part time and full time depending on availability Minimum rate of pay Minimum rate GBP25 per hour Hours Working hours can differentiate, minimum 1 hour per session and a maximum of 3 hours per session EXPERIENCE, TRAINING AND QUALIFICATIONS QTS, QTLS, PGCE, EYFS or equivalent 6 months+ experience working in a UK school Up to date Safeguarding training issued in the last year (desirable however not essential) TO BE ELIGIBLE FOR THIS ROLE THROUGH PROSPERO TEACHING, YOU MUST: Hold Right to Work in the UK Hold an enhanced child barred list DBS certificate registered with the online update service or be willing to process a new application Provide two professional child related references that cover the last two years OTHER If you would like to be considered for this role, please apply with a copy of your up to date CV. Unfortunately, only shortlisted candidates will be contacted. Prospero Teaching is acting as an employment business/education recruitment agency in relation to this vacancy. The successful candidate will be required to register and have passed all safeguarding/vetting checks with Prospero Teaching in order to fill this vacancy. Any adult working with children and vulnerable young people are responsible for safeguarding and protecting the welfare of the children and young people. Prospero Teaching is able to offer the successful candidate: Accredited continued professional development courses including safeguarding and behaviour management In-house Training and Development Team
Apr 22, 2026
Seasonal
Prospero Teaching is looking for an Outreach Tutor in or around Wythenshaw to deliver bespoke education packages on a 1:1 basis to young people that are not attending school. As an Outreach Tutor, you must be able to create, plan and deliver 1:1 tailored lesson to bridge gaps in pupils education and boost engagement and attainment levels. This opportunity is great for an experienced teacher who is looking to step away from the classroom to offer more personalised, enjoyable lessons. Most of these pupils will have been out of education for some time, so their confidence levels may be very low. It is your responsibility to reengage them in their learning and offer structure back into their daily routine. Prospero Teaching will work with you closely to monitor the progression with each pupil and support effective learning. CONTRACT/POSITION DETAILS Location Wythenshaw Position Outreach Tutor Type of work Contract Start date ASAP Duration / Likely Duration dependent on each student End date (if applicable) N/A Contract type Temporary Full time/part time Part time and full time depending on availability Minimum rate of pay Minimum rate GBP25 per hour Hours Working hours can differentiate, minimum 1 hour per session and a maximum of 3 hours per session EXPERIENCE, TRAINING AND QUALIFICATIONS QTS, QTLS, PGCE, EYFS or equivalent 6 months+ experience working in a UK school Up to date Safeguarding training issued in the last year (desirable however not essential) TO BE ELIGIBLE FOR THIS ROLE THROUGH PROSPERO TEACHING, YOU MUST: Hold Right to Work in the UK Hold an enhanced child barred list DBS certificate registered with the online update service or be willing to process a new application Provide two professional child related references that cover the last two years OTHER If you would like to be considered for this role, please apply with a copy of your up to date CV. Unfortunately, only shortlisted candidates will be contacted. Prospero Teaching is acting as an employment business/education recruitment agency in relation to this vacancy. The successful candidate will be required to register and have passed all safeguarding/vetting checks with Prospero Teaching in order to fill this vacancy. Any adult working with children and vulnerable young people are responsible for safeguarding and protecting the welfare of the children and young people. Prospero Teaching is able to offer the successful candidate: Accredited continued professional development courses including safeguarding and behaviour management In-house Training and Development Team
Forced Marriage and Honour Based Abuse Support and Outreach Worker We are looking for a Forced Marriage and Honour Based Abuse Support and Outreach Worker to provide direct support and advocacy to victims of Forced Marriage (FM) and Honour Based Abuse (HBA) Join an organisation that supports Black & Minoritised communities affected by domestic abuse. Set up in 1979, the charity is a leading provider supporting survivors through their journey to safety, confidence and independence to live free from violence, abuse and fear. Please note that due to the nature of this role, we can only accept female applicants. Position: Forced Marriage and Honour Based Abuse Support and Outreach Worker Location: West Midlands Hours: Full-time (37.5 hours per week) Salary: £25,000 - £26,000 (depending on experience and qualification) Contract: Fixed term contract until 31 March 2028 Closing Date: 20th May 2026 Interview Date: 28th May 2026 The Role As a Forced Marriage and Honour Based Abuse Support and Outreach Worker you will provide person-centred, needs-led support, advocacy and safety planning to victims and survivors, ensuring they are safeguarded and supported to access appropriate services, including legal advice and assistance with evidence gathering. You will support applications for Forced Marriage Protection Orders and other civil protection orders, and help individuals to report abuse and navigate the criminal justice process with ongoing emotional and practical support. You will work in partnership with statutory and voluntary agencies to coordinate effective responses and improve access to support pathways. The role includes delivering and supporting group work, workshops and outreach activities that reduce isolation and build confidence, resilience and independence. You will also contribute to awareness-raising and training for young people, community members and professionals, as well as supporting the development of campaigns and engagement work. In addition, you will participate in a 24-hour helpline rota, assist with policy development, and ensure compliance with safeguarding, health and safety, and organisational procedures and regulatory requirements. Specific areas of responsibility include: Advocacy and Casework Quality, Performance and Partnerships Management External Partners Work You will be expected to cover on a rota basis out of hours and weekend on-call for emergencies. About You We are looking for someone who has excellent communication skills with the ability to communicate effectively when advocating for service users, raising awareness of FM & HBA and representing the charity. You will bring with you the following key skills and experience: Experience of successful advocacy for women who are victims/survivors of FM and HBA, and particularly who may face additional risks and barriers Knowledge of the issues facing women, children and young people affected by FM and HBA Ability to prepare effective, relevant arguments (written and oral) and to influence effectively to a wide range of audiences Fluent in English and at least one main South Asian language Able to be work evenings occasionally when required Ability to work independently and within a team, to plan and manage a complex workload, meet deadlines, problem-solve and respond to unplanned demands High level of self-motivation and ability to think creatively with a can-do attitude that can inspire others Female applicants only. Our client is committed to equality of opportunity and encourage applications from all sectors of the community. In light of the nature of work, the candidate s gender is considered to be an occupational requirement in accordance with Schedule 9 (part 1) of the Equality Act 2010. This post is subject to Rehabilitation of Offenders Act 1974. A criminal record will not necessarily exclude you from this post but under the Act, we must have details. An Enhanced Disclosure will be sought in the event of a successful application for this post and therefore you will be required to give details of spent and unspent convictions disclosed above. The charity operates under the Revised Code of Practice for Disclosure and Barring Service. You may also have experience in roles such as Advocacy, Advocate, Domestic Abuse Advocate, IDVA, Domestic Abuse Advocate, Domestic Abuse Advocacy, Domestic Abuse Outreach Worker, Domestic Abuse Case Worker, Domestic Abuse Case Worker and Outreach, Domestic Abuse Support Worker, Junior IDVA. Please note this role is advertised by the recruitment agency acting for the client Not For Profit People.
Apr 22, 2026
Contractor
Forced Marriage and Honour Based Abuse Support and Outreach Worker We are looking for a Forced Marriage and Honour Based Abuse Support and Outreach Worker to provide direct support and advocacy to victims of Forced Marriage (FM) and Honour Based Abuse (HBA) Join an organisation that supports Black & Minoritised communities affected by domestic abuse. Set up in 1979, the charity is a leading provider supporting survivors through their journey to safety, confidence and independence to live free from violence, abuse and fear. Please note that due to the nature of this role, we can only accept female applicants. Position: Forced Marriage and Honour Based Abuse Support and Outreach Worker Location: West Midlands Hours: Full-time (37.5 hours per week) Salary: £25,000 - £26,000 (depending on experience and qualification) Contract: Fixed term contract until 31 March 2028 Closing Date: 20th May 2026 Interview Date: 28th May 2026 The Role As a Forced Marriage and Honour Based Abuse Support and Outreach Worker you will provide person-centred, needs-led support, advocacy and safety planning to victims and survivors, ensuring they are safeguarded and supported to access appropriate services, including legal advice and assistance with evidence gathering. You will support applications for Forced Marriage Protection Orders and other civil protection orders, and help individuals to report abuse and navigate the criminal justice process with ongoing emotional and practical support. You will work in partnership with statutory and voluntary agencies to coordinate effective responses and improve access to support pathways. The role includes delivering and supporting group work, workshops and outreach activities that reduce isolation and build confidence, resilience and independence. You will also contribute to awareness-raising and training for young people, community members and professionals, as well as supporting the development of campaigns and engagement work. In addition, you will participate in a 24-hour helpline rota, assist with policy development, and ensure compliance with safeguarding, health and safety, and organisational procedures and regulatory requirements. Specific areas of responsibility include: Advocacy and Casework Quality, Performance and Partnerships Management External Partners Work You will be expected to cover on a rota basis out of hours and weekend on-call for emergencies. About You We are looking for someone who has excellent communication skills with the ability to communicate effectively when advocating for service users, raising awareness of FM & HBA and representing the charity. You will bring with you the following key skills and experience: Experience of successful advocacy for women who are victims/survivors of FM and HBA, and particularly who may face additional risks and barriers Knowledge of the issues facing women, children and young people affected by FM and HBA Ability to prepare effective, relevant arguments (written and oral) and to influence effectively to a wide range of audiences Fluent in English and at least one main South Asian language Able to be work evenings occasionally when required Ability to work independently and within a team, to plan and manage a complex workload, meet deadlines, problem-solve and respond to unplanned demands High level of self-motivation and ability to think creatively with a can-do attitude that can inspire others Female applicants only. Our client is committed to equality of opportunity and encourage applications from all sectors of the community. In light of the nature of work, the candidate s gender is considered to be an occupational requirement in accordance with Schedule 9 (part 1) of the Equality Act 2010. This post is subject to Rehabilitation of Offenders Act 1974. A criminal record will not necessarily exclude you from this post but under the Act, we must have details. An Enhanced Disclosure will be sought in the event of a successful application for this post and therefore you will be required to give details of spent and unspent convictions disclosed above. The charity operates under the Revised Code of Practice for Disclosure and Barring Service. You may also have experience in roles such as Advocacy, Advocate, Domestic Abuse Advocate, IDVA, Domestic Abuse Advocate, Domestic Abuse Advocacy, Domestic Abuse Outreach Worker, Domestic Abuse Case Worker, Domestic Abuse Case Worker and Outreach, Domestic Abuse Support Worker, Junior IDVA. Please note this role is advertised by the recruitment agency acting for the client Not For Profit People.
Forced Marriage and Honour Based Abuse Support and Outreach Worker We are looking for a Forced Marriage and Honour Based Abuse Support and Outreach Worker to provide direct support and advocacy to victims of Forced Marriage (FM) and Honour Based Abuse (HBA) Join an organisation that supports Black & Minoritised communities affected by domestic abuse. Set up in 1979, the charity is a leading provider supporting survivors through their journey to safety, confidence and independence to live free from violence, abuse and fear. Please note that due to the nature of this role, we can only accept female applicants. Position: Forced Marriage and Honour Based Abuse Support and Outreach Worker Location: West Midlands Hours: Full-time (37.5 hours per week) Salary: £25,000 - £26,000 (depending on experience and qualification) Contract: Fixed term contract until 31 March 2028 Closing Date: 20th May 2026 Interview Date: 28th May 2026 The Role As a Forced Marriage and Honour Based Abuse Support and Outreach Worker you will provide person-centred, needs-led support, advocacy and safety planning to victims and survivors, ensuring they are safeguarded and supported to access appropriate services, including legal advice and assistance with evidence gathering. You will support applications for Forced Marriage Protection Orders and other civil protection orders, and help individuals to report abuse and navigate the criminal justice process with ongoing emotional and practical support. You will work in partnership with statutory and voluntary agencies to coordinate effective responses and improve access to support pathways. The role includes delivering and supporting group work, workshops and outreach activities that reduce isolation and build confidence, resilience and independence. You will also contribute to awareness-raising and training for young people, community members and professionals, as well as supporting the development of campaigns and engagement work. In addition, you will participate in a 24-hour helpline rota, assist with policy development, and ensure compliance with safeguarding, health and safety, and organisational procedures and regulatory requirements. Specific areas of responsibility include: Advocacy and Casework Quality, Performance and Partnerships Management External Partners Work You will be expected to cover on a rota basis out of hours and weekend on-call for emergencies. About You We are looking for someone who has excellent communication skills with the ability to communicate effectively when advocating for service users, raising awareness of FM & HBA and representing the charity. You will bring with you the following key skills and experience: Experience of successful advocacy for women who are victims/survivors of FM and HBA, and particularly who may face additional risks and barriers Knowledge of the issues facing women, children and young people affected by FM and HBA Ability to prepare effective, relevant arguments (written and oral) and to influence effectively to a wide range of audiences Fluent in English and at least one main South Asian language Able to be work evenings occasionally when required Ability to work independently and within a team, to plan and manage a complex workload, meet deadlines, problem-solve and respond to unplanned demands High level of self-motivation and ability to think creatively with a can-do attitude that can inspire others Female applicants only. Our client is committed to equality of opportunity and encourage applications from all sectors of the community. In light of the nature of work, the candidate s gender is considered to be an occupational requirement in accordance with Schedule 9 (part 1) of the Equality Act 2010. This post is subject to Rehabilitation of Offenders Act 1974. A criminal record will not necessarily exclude you from this post but under the Act, we must have details. An Enhanced Disclosure will be sought in the event of a successful application for this post and therefore you will be required to give details of spent and unspent convictions disclosed above. The charity operates under the Revised Code of Practice for Disclosure and Barring Service. You may also have experience in roles such as Advocacy, Advocate, Domestic Abuse Advocate, IDVA, Domestic Abuse Advocate, Domestic Abuse Advocacy, Domestic Abuse Outreach Worker, Domestic Abuse Case Worker, Domestic Abuse Case Worker and Outreach, Domestic Abuse Support Worker, Junior IDVA. Please note this role is advertised by the recruitment agency acting for the client Not For Profit People.
Apr 22, 2026
Full time
Forced Marriage and Honour Based Abuse Support and Outreach Worker We are looking for a Forced Marriage and Honour Based Abuse Support and Outreach Worker to provide direct support and advocacy to victims of Forced Marriage (FM) and Honour Based Abuse (HBA) Join an organisation that supports Black & Minoritised communities affected by domestic abuse. Set up in 1979, the charity is a leading provider supporting survivors through their journey to safety, confidence and independence to live free from violence, abuse and fear. Please note that due to the nature of this role, we can only accept female applicants. Position: Forced Marriage and Honour Based Abuse Support and Outreach Worker Location: West Midlands Hours: Full-time (37.5 hours per week) Salary: £25,000 - £26,000 (depending on experience and qualification) Contract: Fixed term contract until 31 March 2028 Closing Date: 20th May 2026 Interview Date: 28th May 2026 The Role As a Forced Marriage and Honour Based Abuse Support and Outreach Worker you will provide person-centred, needs-led support, advocacy and safety planning to victims and survivors, ensuring they are safeguarded and supported to access appropriate services, including legal advice and assistance with evidence gathering. You will support applications for Forced Marriage Protection Orders and other civil protection orders, and help individuals to report abuse and navigate the criminal justice process with ongoing emotional and practical support. You will work in partnership with statutory and voluntary agencies to coordinate effective responses and improve access to support pathways. The role includes delivering and supporting group work, workshops and outreach activities that reduce isolation and build confidence, resilience and independence. You will also contribute to awareness-raising and training for young people, community members and professionals, as well as supporting the development of campaigns and engagement work. In addition, you will participate in a 24-hour helpline rota, assist with policy development, and ensure compliance with safeguarding, health and safety, and organisational procedures and regulatory requirements. Specific areas of responsibility include: Advocacy and Casework Quality, Performance and Partnerships Management External Partners Work You will be expected to cover on a rota basis out of hours and weekend on-call for emergencies. About You We are looking for someone who has excellent communication skills with the ability to communicate effectively when advocating for service users, raising awareness of FM & HBA and representing the charity. You will bring with you the following key skills and experience: Experience of successful advocacy for women who are victims/survivors of FM and HBA, and particularly who may face additional risks and barriers Knowledge of the issues facing women, children and young people affected by FM and HBA Ability to prepare effective, relevant arguments (written and oral) and to influence effectively to a wide range of audiences Fluent in English and at least one main South Asian language Able to be work evenings occasionally when required Ability to work independently and within a team, to plan and manage a complex workload, meet deadlines, problem-solve and respond to unplanned demands High level of self-motivation and ability to think creatively with a can-do attitude that can inspire others Female applicants only. Our client is committed to equality of opportunity and encourage applications from all sectors of the community. In light of the nature of work, the candidate s gender is considered to be an occupational requirement in accordance with Schedule 9 (part 1) of the Equality Act 2010. This post is subject to Rehabilitation of Offenders Act 1974. A criminal record will not necessarily exclude you from this post but under the Act, we must have details. An Enhanced Disclosure will be sought in the event of a successful application for this post and therefore you will be required to give details of spent and unspent convictions disclosed above. The charity operates under the Revised Code of Practice for Disclosure and Barring Service. You may also have experience in roles such as Advocacy, Advocate, Domestic Abuse Advocate, IDVA, Domestic Abuse Advocate, Domestic Abuse Advocacy, Domestic Abuse Outreach Worker, Domestic Abuse Case Worker, Domestic Abuse Case Worker and Outreach, Domestic Abuse Support Worker, Junior IDVA. Please note this role is advertised by the recruitment agency acting for the client Not For Profit People.
Are you passionate about making a positive impact on people s lives by providing expert guidance and support in the pursuit of employment, training, and personal development? Citizens Advice Milton Keynes is seeking an enthusiastic and dedicated individual to join our Works for Us team as an Information, Advice and Guidance Officer (IAGO). Citizens Advice Milton Keynes has been a cornerstone of support for the community, offering free, confidential, and impartial advice since 1972. Our Works for Us team is committed to delivering a reliable, high-quality, multi-channel service to individuals in Milton Keynes, focusing on improving their skills, providing employment-focused training, and engaging in personal development activities. As an IAGO, you will work closely with the Works for Us Team Manager to ensure the efficient and effective delivery of employability services to the public. This includes providing face-to-face advice, phone support and email services. The role demands adaptability to fast-changing priorities, compliance with quality standards, and a commitment to delivering in-depth employability advice and guidance. The successful candidate will also need to be confident and able to provide coaching and training support to small groups of service users on a sessional basis. Applicants need to: Be competent and confident in using IT and specifically using IT applications and resources on websites. Have clear and accurate communication skills, both spoken and written. Be able to listen, understand and use information to conduct effective client interviews. Be able to work in a team, be organised and manage time effectively. Be confident in working towards performance targets. Be able to recognise the limits and boundaries of the role. Be able to work flexibly across multiple locations, including our main office in central Milton Keynes, outreach settings, community events, and the Citizens Advice office as required. While a driving licence is not essential, the role requires the ability to travel independently and reliably between service delivery locations in a timely manner. A background in advice giving, career advice or tutoring is desirable. Full training and induction will be provided. We are an organisation that values continuous development, ensuring our services meet the evolving needs of our clients as they upskill and seek employment in a changing job market. We actively encourage ideas and contributions from our team to help shape a service that delivers meaningful, lasting impact. The successful applicant/s will need to complete a Qualification in Advice and Guidance as part of their initial training. The successful Applicant/s will be asked to undergo a Disclosure and Barring Service (DBS) check. Closing date: 10 May 2026 at 5pm Interviews: TBC Please note interviews will be held face to face
Apr 22, 2026
Full time
Are you passionate about making a positive impact on people s lives by providing expert guidance and support in the pursuit of employment, training, and personal development? Citizens Advice Milton Keynes is seeking an enthusiastic and dedicated individual to join our Works for Us team as an Information, Advice and Guidance Officer (IAGO). Citizens Advice Milton Keynes has been a cornerstone of support for the community, offering free, confidential, and impartial advice since 1972. Our Works for Us team is committed to delivering a reliable, high-quality, multi-channel service to individuals in Milton Keynes, focusing on improving their skills, providing employment-focused training, and engaging in personal development activities. As an IAGO, you will work closely with the Works for Us Team Manager to ensure the efficient and effective delivery of employability services to the public. This includes providing face-to-face advice, phone support and email services. The role demands adaptability to fast-changing priorities, compliance with quality standards, and a commitment to delivering in-depth employability advice and guidance. The successful candidate will also need to be confident and able to provide coaching and training support to small groups of service users on a sessional basis. Applicants need to: Be competent and confident in using IT and specifically using IT applications and resources on websites. Have clear and accurate communication skills, both spoken and written. Be able to listen, understand and use information to conduct effective client interviews. Be able to work in a team, be organised and manage time effectively. Be confident in working towards performance targets. Be able to recognise the limits and boundaries of the role. Be able to work flexibly across multiple locations, including our main office in central Milton Keynes, outreach settings, community events, and the Citizens Advice office as required. While a driving licence is not essential, the role requires the ability to travel independently and reliably between service delivery locations in a timely manner. A background in advice giving, career advice or tutoring is desirable. Full training and induction will be provided. We are an organisation that values continuous development, ensuring our services meet the evolving needs of our clients as they upskill and seek employment in a changing job market. We actively encourage ideas and contributions from our team to help shape a service that delivers meaningful, lasting impact. The successful applicant/s will need to complete a Qualification in Advice and Guidance as part of their initial training. The successful Applicant/s will be asked to undergo a Disclosure and Barring Service (DBS) check. Closing date: 10 May 2026 at 5pm Interviews: TBC Please note interviews will be held face to face
Job Title: Multiple Disadvantaged Worker Location: Derby City Salary: £26,701.36 per annum Contract type: Permanent, Full Time Hours: 37.5 hours per week This is an opportunity to join Refuge as a Multiple Disadvantaged Worker to provide high quality practical and emotional support to survivors of domestic abuse and their children living in Derby City. The Multiple Disadvantaged outreach Worker will provide high quality practical and emotional support to survivors of domestic abuse, with additional complex support needs, in accordance with Refuge s philosophical principles. The post holder will inform the survivor on the options and support available, empowering the survivor to make decisions and achieve their goals to increase their safety, confidence and independence. The role involves working with a range of statutory and non-statutory agencies to advocate on behalf of survivors and promote access to services to meet their needs. The Multiple Disadvantaged Outreach worker will work within Derby City. Please note that this post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies. Closing Date: 09:00am 5 May 2026 Interview Date: 20 and 21 May 2026
Apr 22, 2026
Full time
Job Title: Multiple Disadvantaged Worker Location: Derby City Salary: £26,701.36 per annum Contract type: Permanent, Full Time Hours: 37.5 hours per week This is an opportunity to join Refuge as a Multiple Disadvantaged Worker to provide high quality practical and emotional support to survivors of domestic abuse and their children living in Derby City. The Multiple Disadvantaged outreach Worker will provide high quality practical and emotional support to survivors of domestic abuse, with additional complex support needs, in accordance with Refuge s philosophical principles. The post holder will inform the survivor on the options and support available, empowering the survivor to make decisions and achieve their goals to increase their safety, confidence and independence. The role involves working with a range of statutory and non-statutory agencies to advocate on behalf of survivors and promote access to services to meet their needs. The Multiple Disadvantaged Outreach worker will work within Derby City. Please note that this post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies. Closing Date: 09:00am 5 May 2026 Interview Date: 20 and 21 May 2026
Programme Officer - UK Hours: Full time Contract: Permanent Salary: £28,400 per annum, plus Into Film Benefits Location: Edinburgh, Belfast, Cardiff, Salford or London. They operate in a hybrid pattern, combining home working with attendance at the office. About the Employer Our client is the UK's leading charity for film in education and the community. They provide screen industry careers information and advice, support young filmmakers and bring the power of moving image storytelling into classroom teaching. The charity also runs their annual Film Festival which enables more than 400,000 pupils to visit the cinema for free, and their Film Awards - the UK's leading showcase for young filmmaking talent. The core programme is free for UK state schools, colleges and other youth settings, thanks to support from the BFI, awarding National Lottery good cause funding, and through other key funders including Cinema First and Northern Ireland Screen. Their vision - Film enriches the life of every child and young person. Their mission - To inspire and support young people to learn, and to realise their creative, cultural and career aspirations, through film and the moving image. Role Summary The Programme Officer UK will be instrumental in providing administrative support for the successful delivery of three programme strands across the UK. Reporting to the Joint Head of Programmes (Nations Lead), this role ensures the smooth and efficient running of projects by managing key organisational tasks, providing high quality customer service and supporting specific activities including data driven targeted work. Working closely with Programme Leads, Programme Coordinators and the wider team, the Programme Officer UK will play a vital role in maintaining seamless administration activities, contributing to the successful delivery and impact of their programmes. Main Responsibilities: Provide administrative support for the delivery of cross-programme activity in all four nations, including training for teachers and careers professionals, workshops, conferences and events. Meet regularly with each of the nations' teams to ensure a joined-up approach and understanding of the place-based programme activity and requirements in each area. Oversee and support the management and maintenance of the CRM database of nations' place-based activity across the UK, ensuring data is accurate and up to date. Assist with data collection and evaluation for reporting to funders by ensuring accurate data input and collection from relevant stakeholders including liaison with the Research and Data Coordinator. Collaborate with the Marcomms team to assist in promoting the programme across all communication channels, including signups to their training programme for educators, entries to their filmmaking competitions, their Awards, and bookings for their Festival, Spring Screenings and other events for their Screen Careers programme. Work with Marcomms and Programme Coordinators to run targeted marketing campaigns to increase and drive engagement in their place-based targeted areas across the UK. Assist in desk- based research to identify partners and organisations (including schools) to engage underserved and underrepresented young people in their programmes, sourcing relevant external information from across the education, youth and film industry sectors. Working with Programme Leads to support the development and delivery of their Youth Advisory Council and Education Ambassador initiatives. Undertake additional general administrative tasks to support the smooth running of the team including but not limited to customer support cases, equipment and materials inventory and orders, booking travel, processing invoices and regional social media channels, Represent the organisation at conferences and events as required. Any other reasonable duties assigned by the organisation. General Responsibilities: Commitment to quality internally and in all dealings with stakeholders including teachers, children and young people, industry partners, funders, supporters, parents and carers, and members of the public. Commitment and active participation in helping live their EEDI values and ethos through everything it does. Contribute to long term planning to ensure growth in line with demand and resources. Contribute to the regular monitoring and evaluation of their work. Person Specification: Experience in administrative support, with strong organisational and time management skills and the ability to prioritise a busy workload. Confidence using CRM systems for accurate data input, analysis and reporting. Clear and effective communication skills (both written and verbal), with the ability to work collaboratively across teams. Good understanding of the UK education landscape and how film can be used in educational settings, along with awareness of the UK screen industry. Strong digital skills, including familiarity with Microsoft Office and general confidence with online systems and tools. Ability to support or contribute to marketing activity, such as email campaigns or targeted outreach. A proactive, adaptable and detail-focused approach, with the ability to work remotely. An interest in film and a commitment to engaging and supporting young people through creative opportunities. Minimum Requirements: Experience, knowledge and understanding of using CRM for analysis, insights and reporting. Proven track record and demonstratable experience in an administrative role. Excellent project and time management skills, an ability to prioritise a busy work schedule and to work remotely as required. Strong communication skills (verbal and written). Awareness and good understanding of the education market, curricula and how teachers can use film across the UK. Awareness and understanding of the screen industry landscape across the UK. Experience of cross-team working. Desirable: Experience of developing and implementing email campaigns Experience working within an education or arts charity contex Familiarity with the Microsoft Office suite A love and knowledge of film All staff work in a hybrid pattern, combining home working with attendance at their local and national office when required, along with some travel across the UK, as appropriate to the role. The charity is open to flexible working models wherever the role allows, including working compressed hours. They also offer a range of staff benefits and perks, including: They also offer a range of staff benefits and perks, including: Annual Leave - 28 days (full time/pro-rata), including 3 days to cover office closure between Christmas and New Year. Pension - matched up to 5% of salary (2% above statutory employer contribution). Flexible working including compressed hours, job share etc. - all applications favourably considered, approval will be at the discretion of the charity. Enhanced parental/paternity/shared parental leave. Interest-free non-essential study loans. Interest-free bike/scooter/travelcard loan. Employee Assistance Programme (EAP) - 24/7 confidential wellbeing support, advice and guidance. Wisdom health insurance cover - non-contributory (apart from employee tax contribution). BenefitHub portal - offering discounts on healthcare, wellbeing products, and lifestyle products and services. Interested? To apply, please click the apply button. You will be taken to a simple CHM Recruit form. There you can find out more information and complete your application by following the instructions . All employees regularly working with children and member data are required to undertake and maintain enhanced DBS clearance (and/or Access NI check or Disclosure Scotland check, depending on working location), acquired at the charity's expense; employment is dependent upon this. No agencies please.
Apr 22, 2026
Full time
Programme Officer - UK Hours: Full time Contract: Permanent Salary: £28,400 per annum, plus Into Film Benefits Location: Edinburgh, Belfast, Cardiff, Salford or London. They operate in a hybrid pattern, combining home working with attendance at the office. About the Employer Our client is the UK's leading charity for film in education and the community. They provide screen industry careers information and advice, support young filmmakers and bring the power of moving image storytelling into classroom teaching. The charity also runs their annual Film Festival which enables more than 400,000 pupils to visit the cinema for free, and their Film Awards - the UK's leading showcase for young filmmaking talent. The core programme is free for UK state schools, colleges and other youth settings, thanks to support from the BFI, awarding National Lottery good cause funding, and through other key funders including Cinema First and Northern Ireland Screen. Their vision - Film enriches the life of every child and young person. Their mission - To inspire and support young people to learn, and to realise their creative, cultural and career aspirations, through film and the moving image. Role Summary The Programme Officer UK will be instrumental in providing administrative support for the successful delivery of three programme strands across the UK. Reporting to the Joint Head of Programmes (Nations Lead), this role ensures the smooth and efficient running of projects by managing key organisational tasks, providing high quality customer service and supporting specific activities including data driven targeted work. Working closely with Programme Leads, Programme Coordinators and the wider team, the Programme Officer UK will play a vital role in maintaining seamless administration activities, contributing to the successful delivery and impact of their programmes. Main Responsibilities: Provide administrative support for the delivery of cross-programme activity in all four nations, including training for teachers and careers professionals, workshops, conferences and events. Meet regularly with each of the nations' teams to ensure a joined-up approach and understanding of the place-based programme activity and requirements in each area. Oversee and support the management and maintenance of the CRM database of nations' place-based activity across the UK, ensuring data is accurate and up to date. Assist with data collection and evaluation for reporting to funders by ensuring accurate data input and collection from relevant stakeholders including liaison with the Research and Data Coordinator. Collaborate with the Marcomms team to assist in promoting the programme across all communication channels, including signups to their training programme for educators, entries to their filmmaking competitions, their Awards, and bookings for their Festival, Spring Screenings and other events for their Screen Careers programme. Work with Marcomms and Programme Coordinators to run targeted marketing campaigns to increase and drive engagement in their place-based targeted areas across the UK. Assist in desk- based research to identify partners and organisations (including schools) to engage underserved and underrepresented young people in their programmes, sourcing relevant external information from across the education, youth and film industry sectors. Working with Programme Leads to support the development and delivery of their Youth Advisory Council and Education Ambassador initiatives. Undertake additional general administrative tasks to support the smooth running of the team including but not limited to customer support cases, equipment and materials inventory and orders, booking travel, processing invoices and regional social media channels, Represent the organisation at conferences and events as required. Any other reasonable duties assigned by the organisation. General Responsibilities: Commitment to quality internally and in all dealings with stakeholders including teachers, children and young people, industry partners, funders, supporters, parents and carers, and members of the public. Commitment and active participation in helping live their EEDI values and ethos through everything it does. Contribute to long term planning to ensure growth in line with demand and resources. Contribute to the regular monitoring and evaluation of their work. Person Specification: Experience in administrative support, with strong organisational and time management skills and the ability to prioritise a busy workload. Confidence using CRM systems for accurate data input, analysis and reporting. Clear and effective communication skills (both written and verbal), with the ability to work collaboratively across teams. Good understanding of the UK education landscape and how film can be used in educational settings, along with awareness of the UK screen industry. Strong digital skills, including familiarity with Microsoft Office and general confidence with online systems and tools. Ability to support or contribute to marketing activity, such as email campaigns or targeted outreach. A proactive, adaptable and detail-focused approach, with the ability to work remotely. An interest in film and a commitment to engaging and supporting young people through creative opportunities. Minimum Requirements: Experience, knowledge and understanding of using CRM for analysis, insights and reporting. Proven track record and demonstratable experience in an administrative role. Excellent project and time management skills, an ability to prioritise a busy work schedule and to work remotely as required. Strong communication skills (verbal and written). Awareness and good understanding of the education market, curricula and how teachers can use film across the UK. Awareness and understanding of the screen industry landscape across the UK. Experience of cross-team working. Desirable: Experience of developing and implementing email campaigns Experience working within an education or arts charity contex Familiarity with the Microsoft Office suite A love and knowledge of film All staff work in a hybrid pattern, combining home working with attendance at their local and national office when required, along with some travel across the UK, as appropriate to the role. The charity is open to flexible working models wherever the role allows, including working compressed hours. They also offer a range of staff benefits and perks, including: They also offer a range of staff benefits and perks, including: Annual Leave - 28 days (full time/pro-rata), including 3 days to cover office closure between Christmas and New Year. Pension - matched up to 5% of salary (2% above statutory employer contribution). Flexible working including compressed hours, job share etc. - all applications favourably considered, approval will be at the discretion of the charity. Enhanced parental/paternity/shared parental leave. Interest-free non-essential study loans. Interest-free bike/scooter/travelcard loan. Employee Assistance Programme (EAP) - 24/7 confidential wellbeing support, advice and guidance. Wisdom health insurance cover - non-contributory (apart from employee tax contribution). BenefitHub portal - offering discounts on healthcare, wellbeing products, and lifestyle products and services. Interested? To apply, please click the apply button. You will be taken to a simple CHM Recruit form. There you can find out more information and complete your application by following the instructions . All employees regularly working with children and member data are required to undertake and maintain enhanced DBS clearance (and/or Access NI check or Disclosure Scotland check, depending on working location), acquired at the charity's expense; employment is dependent upon this. No agencies please.
The starting salary for this position is 1,796.01 per annum for working 6.5 hours per week, 18 weeks per year. The full-time equivalent salary is 25,052 per annum. Surrey Adult Learning is looking for proactive and customer focused Operations Assistant (Saturdays) to be the welcoming and supportive face in our centres across Surrey. This role is based at our Guildford Adult Learning Centre, with the expectation of supporting at our other centres if required. Our Offer to You 26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service (prorated for part time staff) Option to buy up to 10 days of additional annual leave A generous local government salary related pension Up to 5 days of carer's leave and 2 paid volunteering days per year Paternity, adoption and dependents leave An Employee Assistance Programme (EAP) to support health and wellbeing Learning and development hub where you can access a wealth of resources Wellbeing and lifestyle discounts including gym, travel, and shopping A chance to make a real difference to the lives of our residents. About the Role Surrey Adult Learning is a leading provider of diverse daytime, evening and Saturday courses and learning opportunities for adults which is part of our lifelong learning offer. We offer a wide range of qualification courses, including English for Speakers of Other Languages (ESOL), maths and digital skills. Our courses also cater to individuals with learning disabilities, mental health conditions and parents/carers seeking to upskill to support their children. Additionally, we provide courses for personal development in various subjects such as arts and crafts, languages and exercise. Our outreach provision is designed to assist those currently facing life challenges. As the welcoming face of our centre, you'll be the go-to person for learners, offering friendly, high-quality information, advice, and guidance to help them enrol on courses and feel confident in their learning journey. You'll also be a key support for tutors, assisting with room and equipment queries and ensuring resources are ordered and available when needed. Your day-to-day tasks will include managing shared inboxes, responding to enquiries or directing them to the right colleague, and using your IT skills to keep our learner management system accurate and up to date. You will help maintain a safe and smooth-running environment by reporting building issues and acting as a fire warden or first aider when required. Your Application In order to be considered for shortlisting, your application will clearly evidence the following skills and align with our behaviours: Strong IT skills and experience in data entry or high-volume processing. Excellent interpersonal and communication skills. A team player with the ability to work under pressure and manage time effectively. Experience in customer service and an understanding of safeguarding practices. Willingness to travel between centres as needed. To apply, we request that you submit a CV and you will be asked the following 4 questions: Please outline your experience in delivering customer-focused services and provide an example of how you have handled a challenging customer interaction. Outline your experience using IT systems in a work environment, including how you use technology to manage information effectively and accurately. Describe a time when you had to work under pressure as part of a team. What was your role and how did you ensure tasks were completed on time? Give an example of how you adapt your communication style to work effectively with different people. Before submitting your application, we recommend you read the job description and our Life at Surrey handbook to get an insight into working at Surrey. Please contact us for any questions relating to the role. This could be to discuss flexible working requests, transferable skills or any barriers to employment. The job advert closes at 23:59 on Monday 27th April 2026 with interviews planned to follow. We look forward to receiving your application, please click on the apply online button below to submit. We are committed to safeguarding and promoting the welfare of our learners and expect all staff to share this commitment. A DBS 'Disclosure and Barring Service' check is required for this role and will be discussed further at interview. Online searches may be carried out on applicants who are shortlisted for interview. Local Government Reorganisation (LGR) Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to two new unitary councils in April 2027. If you are employed by Surrey on 1st April 2027, your role will transfer with current terms and conditions to one of the new organisations, supporting local devolution and greater powers for our communities. Join our dynamic team and shape the future of local government. Make a lasting impact with innovative solutions and improved services for our community. Help us build a brighter future for our residents! Please see more information on our website. Our Commitment We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum criteria, we guarantee you an interview. Your skills and experience truly matter to us. From application to your first day, we're committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs.
Apr 22, 2026
Full time
The starting salary for this position is 1,796.01 per annum for working 6.5 hours per week, 18 weeks per year. The full-time equivalent salary is 25,052 per annum. Surrey Adult Learning is looking for proactive and customer focused Operations Assistant (Saturdays) to be the welcoming and supportive face in our centres across Surrey. This role is based at our Guildford Adult Learning Centre, with the expectation of supporting at our other centres if required. Our Offer to You 26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service (prorated for part time staff) Option to buy up to 10 days of additional annual leave A generous local government salary related pension Up to 5 days of carer's leave and 2 paid volunteering days per year Paternity, adoption and dependents leave An Employee Assistance Programme (EAP) to support health and wellbeing Learning and development hub where you can access a wealth of resources Wellbeing and lifestyle discounts including gym, travel, and shopping A chance to make a real difference to the lives of our residents. About the Role Surrey Adult Learning is a leading provider of diverse daytime, evening and Saturday courses and learning opportunities for adults which is part of our lifelong learning offer. We offer a wide range of qualification courses, including English for Speakers of Other Languages (ESOL), maths and digital skills. Our courses also cater to individuals with learning disabilities, mental health conditions and parents/carers seeking to upskill to support their children. Additionally, we provide courses for personal development in various subjects such as arts and crafts, languages and exercise. Our outreach provision is designed to assist those currently facing life challenges. As the welcoming face of our centre, you'll be the go-to person for learners, offering friendly, high-quality information, advice, and guidance to help them enrol on courses and feel confident in their learning journey. You'll also be a key support for tutors, assisting with room and equipment queries and ensuring resources are ordered and available when needed. Your day-to-day tasks will include managing shared inboxes, responding to enquiries or directing them to the right colleague, and using your IT skills to keep our learner management system accurate and up to date. You will help maintain a safe and smooth-running environment by reporting building issues and acting as a fire warden or first aider when required. Your Application In order to be considered for shortlisting, your application will clearly evidence the following skills and align with our behaviours: Strong IT skills and experience in data entry or high-volume processing. Excellent interpersonal and communication skills. A team player with the ability to work under pressure and manage time effectively. Experience in customer service and an understanding of safeguarding practices. Willingness to travel between centres as needed. To apply, we request that you submit a CV and you will be asked the following 4 questions: Please outline your experience in delivering customer-focused services and provide an example of how you have handled a challenging customer interaction. Outline your experience using IT systems in a work environment, including how you use technology to manage information effectively and accurately. Describe a time when you had to work under pressure as part of a team. What was your role and how did you ensure tasks were completed on time? Give an example of how you adapt your communication style to work effectively with different people. Before submitting your application, we recommend you read the job description and our Life at Surrey handbook to get an insight into working at Surrey. Please contact us for any questions relating to the role. This could be to discuss flexible working requests, transferable skills or any barriers to employment. The job advert closes at 23:59 on Monday 27th April 2026 with interviews planned to follow. We look forward to receiving your application, please click on the apply online button below to submit. We are committed to safeguarding and promoting the welfare of our learners and expect all staff to share this commitment. A DBS 'Disclosure and Barring Service' check is required for this role and will be discussed further at interview. Online searches may be carried out on applicants who are shortlisted for interview. Local Government Reorganisation (LGR) Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to two new unitary councils in April 2027. If you are employed by Surrey on 1st April 2027, your role will transfer with current terms and conditions to one of the new organisations, supporting local devolution and greater powers for our communities. Join our dynamic team and shape the future of local government. Make a lasting impact with innovative solutions and improved services for our community. Help us build a brighter future for our residents! Please see more information on our website. Our Commitment We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum criteria, we guarantee you an interview. Your skills and experience truly matter to us. From application to your first day, we're committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs.
