PA Are you passionate about making a positive impact in your workplace? Do you have exceptional organisational skills, a keen eye for detail and understand the importance of confidentiality? We have an incredible opportunity for you! We are looking for a Personal Assistant to join a dynamic team supporting the Associate Archdeacon of Berkshire. This roles offers flexible working and is a rewarding opportunity to contribute to a diverse team, grow professionally and be a part of a community dedicated to fostering a safe and spiritually enriching environment. Position: Personal Assistant Location: Theale, Berks Hours: Part-time 12 hours per week, worked equally over three days, which must include Mondays and Thursdays. The third day will be agreed with the line manager. Salary: £30,804.08 pro rata (actual £9,990.51) Contract: Fixed-term, 12 months Closing Date: Monday 27 April 2026 at midnight, may close sooner Interviews: Theale, RG7 5AS: Friday 8 May 2026 The Role We are seeking a highly efficient and detail oriented administrative professional to support a dynamic organisation. In this role, you will play a key part in ensuring the smooth running of daily activities and providing essential support to the team. You will offer PA support to the Associate Archdeacon, managing diaries, correspondence, data, and meetings, as well as handling emails, preparing documents, and taking minutes. Alongside this, you will contribute to the wider work of the archdeaconry, supporting recruitment processes and assisting parishes as they serve their local communities. This is a role where your organisational strengths and ability to keep operations flowing will make a meaningful difference. About You You will have excellent organisational and communication skills. You will work well in teams and on infrequent occasions autonomously, have proficiency in computer applications, and have a proactive problem-solving mindset. You do not need to be a practising Christian or have a faith to work with us - around 50% of our staff are not practising Christians but are comfortable with the Christian ethos that underpins our work. However, all our staff do have a desire to make a difference. Benefits and Rewards: ODBF continues to offer a range of rewards and benefits to its staff, including: Competitive salary Generous employer pension contribution of 12.5% into the auto-enrolment pension scheme, which includes a death-in-service benefit (5% employee contribution) Re-accreditation as a Living Wage employer Annual holiday entitlement starting at 25 days, excluding public holidays, rising each year by one day to a maximum of 30 days, pro-rata for part-time employees In addition to the statutory UK public holidays, the Diocese offers three privilege days to all employees, namely Maundy Thursday, Ascension Day, and Christmas Eve (or the closest working day, where this falls on a weekend) Flexible working patterns Sabbatical leave, after a qualifying period of service Access to wellbeing support via Employee Assistance Programme Enhanced family-friendly policies and a generous occupational sick pay provision Free parking Electric car and cycle-to-work salary sacrifice schemes EV charging points on site Electric vehicle salary sacrifice scheme with Octopus Electric Dreams Cycle to Work scheme with Green Commute Initiative Contributions towards eye examinations and prescriptive lenses Access to low-interest rate financial services from Churches Mutual Credit Union An attractive modern working environment Contributions towards eye examinations and prescriptive lenses Access to low-interest rate financial services from Churches Mutual Credit Union An attractive modern working environment The successful candidate must have the right to live and work in the United Kingdom. Only shortlisted candidates will be contacted for interviews. If you do not hear from us, your application has not been successful. We are particularly keen to receive applications from UK Minority Ethnic / Global Majority heritage and disabled candidates, who are currently underrepresented. Our client is committed to the safeguarding, care, and nurture of everyone within the church community. They follow and are committed to their Safeguarding Policies and the relevant statutory legislation and guidance, "Working together" to ensure the welfare of children and young people is paramount. You may have experience in other areas such as PA, Personal Assistant, PA to the Director, Secretary, Executive Assistant, Administration Manager, Admin, Administrator, Senior PA, Senior Administrator. Please note this role is advertised by the recruitment agency acting for the client Not For Profit People.
Apr 21, 2026
Full time
PA Are you passionate about making a positive impact in your workplace? Do you have exceptional organisational skills, a keen eye for detail and understand the importance of confidentiality? We have an incredible opportunity for you! We are looking for a Personal Assistant to join a dynamic team supporting the Associate Archdeacon of Berkshire. This roles offers flexible working and is a rewarding opportunity to contribute to a diverse team, grow professionally and be a part of a community dedicated to fostering a safe and spiritually enriching environment. Position: Personal Assistant Location: Theale, Berks Hours: Part-time 12 hours per week, worked equally over three days, which must include Mondays and Thursdays. The third day will be agreed with the line manager. Salary: £30,804.08 pro rata (actual £9,990.51) Contract: Fixed-term, 12 months Closing Date: Monday 27 April 2026 at midnight, may close sooner Interviews: Theale, RG7 5AS: Friday 8 May 2026 The Role We are seeking a highly efficient and detail oriented administrative professional to support a dynamic organisation. In this role, you will play a key part in ensuring the smooth running of daily activities and providing essential support to the team. You will offer PA support to the Associate Archdeacon, managing diaries, correspondence, data, and meetings, as well as handling emails, preparing documents, and taking minutes. Alongside this, you will contribute to the wider work of the archdeaconry, supporting recruitment processes and assisting parishes as they serve their local communities. This is a role where your organisational strengths and ability to keep operations flowing will make a meaningful difference. About You You will have excellent organisational and communication skills. You will work well in teams and on infrequent occasions autonomously, have proficiency in computer applications, and have a proactive problem-solving mindset. You do not need to be a practising Christian or have a faith to work with us - around 50% of our staff are not practising Christians but are comfortable with the Christian ethos that underpins our work. However, all our staff do have a desire to make a difference. Benefits and Rewards: ODBF continues to offer a range of rewards and benefits to its staff, including: Competitive salary Generous employer pension contribution of 12.5% into the auto-enrolment pension scheme, which includes a death-in-service benefit (5% employee contribution) Re-accreditation as a Living Wage employer Annual holiday entitlement starting at 25 days, excluding public holidays, rising each year by one day to a maximum of 30 days, pro-rata for part-time employees In addition to the statutory UK public holidays, the Diocese offers three privilege days to all employees, namely Maundy Thursday, Ascension Day, and Christmas Eve (or the closest working day, where this falls on a weekend) Flexible working patterns Sabbatical leave, after a qualifying period of service Access to wellbeing support via Employee Assistance Programme Enhanced family-friendly policies and a generous occupational sick pay provision Free parking Electric car and cycle-to-work salary sacrifice schemes EV charging points on site Electric vehicle salary sacrifice scheme with Octopus Electric Dreams Cycle to Work scheme with Green Commute Initiative Contributions towards eye examinations and prescriptive lenses Access to low-interest rate financial services from Churches Mutual Credit Union An attractive modern working environment Contributions towards eye examinations and prescriptive lenses Access to low-interest rate financial services from Churches Mutual Credit Union An attractive modern working environment The successful candidate must have the right to live and work in the United Kingdom. Only shortlisted candidates will be contacted for interviews. If you do not hear from us, your application has not been successful. We are particularly keen to receive applications from UK Minority Ethnic / Global Majority heritage and disabled candidates, who are currently underrepresented. Our client is committed to the safeguarding, care, and nurture of everyone within the church community. They follow and are committed to their Safeguarding Policies and the relevant statutory legislation and guidance, "Working together" to ensure the welfare of children and young people is paramount. You may have experience in other areas such as PA, Personal Assistant, PA to the Director, Secretary, Executive Assistant, Administration Manager, Admin, Administrator, Senior PA, Senior Administrator. Please note this role is advertised by the recruitment agency acting for the client Not For Profit People.
£55,000.00 to £65,000.00 per year, £55000.00 - £65000.00 a year Contract Type: Permanent Hours: Full time Disability Confident: No Closing Date: 18/04/2026 About this job Are you passionate about making a difference in mental health care? Join Gateway Recovery Centre as a Practitioner Psychologist and play a vital role in delivering evidence-based interventions that transform lives. Working as part of a multidisciplinary team, you will ensure service users are fully engaged in their care pathway and receive high-quality, person-centred treatment. This is an opportunity to contribute to innovative therapeutic approaches and service development while supporting people on their journey to recovery. Responsibilities In this role, you will provide psychological assessments using a range of tools and techniques, integrating complex data to formulate tailored treatment plans. You will implement individual and group interventions, adjusting and refining formulations to meet patient needs. Alongside direct clinical work, you will contribute to service improvement initiatives, research and audits, ensuring our practices remain aligned with best practice and clinical governance standards. You will also support staff development through training programmes and provide supervision to Assistant Psychologists, helping to build a strong and skilled team. As the Practitioner Psychologist, you will: Support the provision of psychology services in a specified area, in collaboration with multidisciplinary teams, and under the direction and supervison of a Senior/Principal/Consultant or Lead Psychologist. Participate fully with the multidisciplinary team and ensure that the patient is fully engaged in their care pathway. Support clinical team working, including both direct interventions and the delivery of staff training programmes. Support the clinical team and area of service in developing new initiatives and ways of working. Work with internal and external agencies to enhance treatment pathways for patients. Qualifications To be successful in this role, you will have: Successful completion of a Doctorate level qualification in applied psychology either through the British Psychological Society or a recognised training body, enabling registration with the HCPC as as Practitioner Psychologist. Registration with the HCPC as a Practitioner Psychologist and Charterable status with the British Psychological Society. Experience (either pre-training, on training, or subsequently) of working with clients with complex needs that are relevant to the population in the service area. Competency in psychological assessment and formulation skills and an aptitude for learning new assessment methods. Competency with risk assessment, management, and evaluation tools. Clinical therapy skills Experience using different therapeutic approaches to address a range of clinical issues. An awareness of other modalities and how they may be applied to the current service user population. Benefits What You'll Get At Elysium Healthcare, we believe in taking care of the people who care for others, you'll enjoy a comprehensive benefits package designed to support your wellbeing, growth, and future: Annual salary between £56,650 The equivalent of 25 days annual leave (including bank holidays) plus your birthday off and the option to buy additional annual leave, in our annual selection window Career development and training to help you achieve your professional goals Access to our Rewards & Benefits platform Ely-Vate; Your one-stop destination for everyday savings, exclusive benefits, and wellbeing hub Wellbeing support and activities to help you maintain a healthy work-life balance Access to Blue Light Card, which provides a range of exclusive offers and discounts Life Assurance, for added peace of mind Stream instant access to earned wages when you need it, plus access to save, directly from your wages, alongside financial wellbeing support. 24/7 GP service and second medical opinion, to ensure you are the best you can be Enhanced Maternity Package, so you can truly enjoy this special time Pension contribution, to help secure your future Free/subsidised meals and onsite/local free parking About your next employer: Elysium Health care has over 8,000 employees and a unique approach to the delivery of care. With a network of over 90 services across England and Wales covering Mental Health, Neurological, Learning Disabilities & Autism, Children & Education, there is opportunity for you to grow and move. Elysium Healthcare is part of Ramsay Health Care with a global network that extends across 10 countries and employs over 86,000 people globally. Elysium Healthcare follows safer recruitment of staff for all appointments and is a Disability Confident employer, committed to inclusive and accessible recruitment. It is a requirement that all staff understand it is each person's individual responsibility to promote and safeguard the welfare of service users. All candidates will be subject to a DBS disclosure. Jobs are provided by the Find a Job Service from the Department for Work and Pensions (DWP).
Apr 20, 2026
Full time
£55,000.00 to £65,000.00 per year, £55000.00 - £65000.00 a year Contract Type: Permanent Hours: Full time Disability Confident: No Closing Date: 18/04/2026 About this job Are you passionate about making a difference in mental health care? Join Gateway Recovery Centre as a Practitioner Psychologist and play a vital role in delivering evidence-based interventions that transform lives. Working as part of a multidisciplinary team, you will ensure service users are fully engaged in their care pathway and receive high-quality, person-centred treatment. This is an opportunity to contribute to innovative therapeutic approaches and service development while supporting people on their journey to recovery. Responsibilities In this role, you will provide psychological assessments using a range of tools and techniques, integrating complex data to formulate tailored treatment plans. You will implement individual and group interventions, adjusting and refining formulations to meet patient needs. Alongside direct clinical work, you will contribute to service improvement initiatives, research and audits, ensuring our practices remain aligned with best practice and clinical governance standards. You will also support staff development through training programmes and provide supervision to Assistant Psychologists, helping to build a strong and skilled team. As the Practitioner Psychologist, you will: Support the provision of psychology services in a specified area, in collaboration with multidisciplinary teams, and under the direction and supervison of a Senior/Principal/Consultant or Lead Psychologist. Participate fully with the multidisciplinary team and ensure that the patient is fully engaged in their care pathway. Support clinical team working, including both direct interventions and the delivery of staff training programmes. Support the clinical team and area of service in developing new initiatives and ways of working. Work with internal and external agencies to enhance treatment pathways for patients. Qualifications To be successful in this role, you will have: Successful completion of a Doctorate level qualification in applied psychology either through the British Psychological Society or a recognised training body, enabling registration with the HCPC as as Practitioner Psychologist. Registration with the HCPC as a Practitioner Psychologist and Charterable status with the British Psychological Society. Experience (either pre-training, on training, or subsequently) of working with clients with complex needs that are relevant to the population in the service area. Competency in psychological assessment and formulation skills and an aptitude for learning new assessment methods. Competency with risk assessment, management, and evaluation tools. Clinical therapy skills Experience using different therapeutic approaches to address a range of clinical issues. An awareness of other modalities and how they may be applied to the current service user population. Benefits What You'll Get At Elysium Healthcare, we believe in taking care of the people who care for others, you'll enjoy a comprehensive benefits package designed to support your wellbeing, growth, and future: Annual salary between £56,650 The equivalent of 25 days annual leave (including bank holidays) plus your birthday off and the option to buy additional annual leave, in our annual selection window Career development and training to help you achieve your professional goals Access to our Rewards & Benefits platform Ely-Vate; Your one-stop destination for everyday savings, exclusive benefits, and wellbeing hub Wellbeing support and activities to help you maintain a healthy work-life balance Access to Blue Light Card, which provides a range of exclusive offers and discounts Life Assurance, for added peace of mind Stream instant access to earned wages when you need it, plus access to save, directly from your wages, alongside financial wellbeing support. 24/7 GP service and second medical opinion, to ensure you are the best you can be Enhanced Maternity Package, so you can truly enjoy this special time Pension contribution, to help secure your future Free/subsidised meals and onsite/local free parking About your next employer: Elysium Health care has over 8,000 employees and a unique approach to the delivery of care. With a network of over 90 services across England and Wales covering Mental Health, Neurological, Learning Disabilities & Autism, Children & Education, there is opportunity for you to grow and move. Elysium Healthcare is part of Ramsay Health Care with a global network that extends across 10 countries and employs over 86,000 people globally. Elysium Healthcare follows safer recruitment of staff for all appointments and is a Disability Confident employer, committed to inclusive and accessible recruitment. It is a requirement that all staff understand it is each person's individual responsibility to promote and safeguard the welfare of service users. All candidates will be subject to a DBS disclosure. Jobs are provided by the Find a Job Service from the Department for Work and Pensions (DWP).
PA Are you passionate about making a positive impact in your workplace? Do you have exceptional organisational skills, a keen eye for detail and understand the importance of confidentiality? We have an incredible opportunity for you! We are looking for a Personal Assistant to join a dynamic team supporting the Associate Archdeacon of Berkshire. This roles offers flexible working and is a rewarding opportunity to contribute to a diverse team, grow professionally and be a part of a community dedicated to fostering a safe and spiritually enriching environment. Position: Personal Assistant Location: Theale, Berks Hours: Part-time 12 hours per week, worked equally over three days, which must include Mondays and Thursdays. The third day will be agreed with the line manager. Salary: £30,804.08 pro rata (actual £9,990.51) Contract: Fixed-term, 12 months Closing Date: Monday 27 April 2026 at midnight, may close sooner Interviews: Theale, RG7 5AS: Friday 8 May 2026 The Role We are seeking a highly efficient and detail oriented administrative professional to support a dynamic organisation. In this role, you will play a key part in ensuring the smooth running of daily activities and providing essential support to the team. You will offer PA support to the Associate Archdeacon, managing diaries, correspondence, data, and meetings, as well as handling emails, preparing documents, and taking minutes. Alongside this, you will contribute to the wider work of the archdeaconry, supporting recruitment processes and assisting parishes as they serve their local communities. This is a role where your organisational strengths and ability to keep operations flowing will make a meaningful difference. About You You will have excellent organisational and communication skills. You will work well in teams and on infrequent occasions autonomously, have proficiency in computer applications, and have a proactive problem-solving mindset. You do not need to be a practising Christian or have a faith to work with us - around 50% of our staff are not practising Christians but are comfortable with the Christian ethos that underpins our work. However, all our staff do have a desire to make a difference. Benefits and Rewards: ODBF continues to offer a range of rewards and benefits to its staff, including: Competitive salary Generous employer pension contribution of 12.5% into the auto-enrolment pension scheme, which includes a death-in-service benefit (5% employee contribution) Re-accreditation as a Living Wage employer Annual holiday entitlement starting at 25 days, excluding public holidays, rising each year by one day to a maximum of 30 days, pro-rata for part-time employees In addition to the statutory UK public holidays, the Diocese offers three privilege days to all employees, namely Maundy Thursday, Ascension Day, and Christmas Eve (or the closest working day, where this falls on a weekend) Flexible working patterns Sabbatical leave, after a qualifying period of service Access to wellbeing support via Employee Assistance Programme Enhanced family-friendly policies and a generous occupational sick pay provision Free parking Electric car and cycle-to-work salary sacrifice schemes EV charging points on site Electric vehicle salary sacrifice scheme with Octopus Electric Dreams Cycle to Work scheme with Green Commute Initiative Contributions towards eye examinations and prescriptive lenses Access to low-interest rate financial services from Churches Mutual Credit Union An attractive modern working environment Contributions towards eye examinations and prescriptive lenses Access to low-interest rate financial services from Churches Mutual Credit Union An attractive modern working environment The successful candidate must have the right to live and work in the United Kingdom. Only shortlisted candidates will be contacted for interviews. If you do not hear from us, your application has not been successful. We are particularly keen to receive applications from UK Minority Ethnic / Global Majority heritage and disabled candidates, who are currently underrepresented. Our client is committed to the safeguarding, care, and nurture of everyone within the church community. They follow and are committed to their Safeguarding Policies and the relevant statutory legislation and guidance, "Working together" to ensure the welfare of children and young people is paramount. You may have experience in other areas such as PA, Personal Assistant, PA to the Director, Secretary, Executive Assistant, Administration Manager, Admin, Administrator, Senior PA, Senior Administrator. Please note this role is advertised by the recruitment agency acting for the client - Not For Profit People.
Apr 16, 2026
Full time
PA Are you passionate about making a positive impact in your workplace? Do you have exceptional organisational skills, a keen eye for detail and understand the importance of confidentiality? We have an incredible opportunity for you! We are looking for a Personal Assistant to join a dynamic team supporting the Associate Archdeacon of Berkshire. This roles offers flexible working and is a rewarding opportunity to contribute to a diverse team, grow professionally and be a part of a community dedicated to fostering a safe and spiritually enriching environment. Position: Personal Assistant Location: Theale, Berks Hours: Part-time 12 hours per week, worked equally over three days, which must include Mondays and Thursdays. The third day will be agreed with the line manager. Salary: £30,804.08 pro rata (actual £9,990.51) Contract: Fixed-term, 12 months Closing Date: Monday 27 April 2026 at midnight, may close sooner Interviews: Theale, RG7 5AS: Friday 8 May 2026 The Role We are seeking a highly efficient and detail oriented administrative professional to support a dynamic organisation. In this role, you will play a key part in ensuring the smooth running of daily activities and providing essential support to the team. You will offer PA support to the Associate Archdeacon, managing diaries, correspondence, data, and meetings, as well as handling emails, preparing documents, and taking minutes. Alongside this, you will contribute to the wider work of the archdeaconry, supporting recruitment processes and assisting parishes as they serve their local communities. This is a role where your organisational strengths and ability to keep operations flowing will make a meaningful difference. About You You will have excellent organisational and communication skills. You will work well in teams and on infrequent occasions autonomously, have proficiency in computer applications, and have a proactive problem-solving mindset. You do not need to be a practising Christian or have a faith to work with us - around 50% of our staff are not practising Christians but are comfortable with the Christian ethos that underpins our work. However, all our staff do have a desire to make a difference. Benefits and Rewards: ODBF continues to offer a range of rewards and benefits to its staff, including: Competitive salary Generous employer pension contribution of 12.5% into the auto-enrolment pension scheme, which includes a death-in-service benefit (5% employee contribution) Re-accreditation as a Living Wage employer Annual holiday entitlement starting at 25 days, excluding public holidays, rising each year by one day to a maximum of 30 days, pro-rata for part-time employees In addition to the statutory UK public holidays, the Diocese offers three privilege days to all employees, namely Maundy Thursday, Ascension Day, and Christmas Eve (or the closest working day, where this falls on a weekend) Flexible working patterns Sabbatical leave, after a qualifying period of service Access to wellbeing support via Employee Assistance Programme Enhanced family-friendly policies and a generous occupational sick pay provision Free parking Electric car and cycle-to-work salary sacrifice schemes EV charging points on site Electric vehicle salary sacrifice scheme with Octopus Electric Dreams Cycle to Work scheme with Green Commute Initiative Contributions towards eye examinations and prescriptive lenses Access to low-interest rate financial services from Churches Mutual Credit Union An attractive modern working environment Contributions towards eye examinations and prescriptive lenses Access to low-interest rate financial services from Churches Mutual Credit Union An attractive modern working environment The successful candidate must have the right to live and work in the United Kingdom. Only shortlisted candidates will be contacted for interviews. If you do not hear from us, your application has not been successful. We are particularly keen to receive applications from UK Minority Ethnic / Global Majority heritage and disabled candidates, who are currently underrepresented. Our client is committed to the safeguarding, care, and nurture of everyone within the church community. They follow and are committed to their Safeguarding Policies and the relevant statutory legislation and guidance, "Working together" to ensure the welfare of children and young people is paramount. You may have experience in other areas such as PA, Personal Assistant, PA to the Director, Secretary, Executive Assistant, Administration Manager, Admin, Administrator, Senior PA, Senior Administrator. Please note this role is advertised by the recruitment agency acting for the client - Not For Profit People.
PA Are you passionate about making a positive impact in your workplace Do you have exceptional organisational skills, a keen eye for detail and understand the importance of confidentiality We have an incredible opportunity for you! We are looking for a Personal Assistant to join a dynamic team supporting the Associate Archdeacon of Berkshire. This roles offers flexible working and is a rewarding opportunity to contribute to a diverse team, grow professionally and be a part of a community dedicated to fostering a safe and spiritually enriching environment. Position: Personal Assistant Location: Theale, Berks Hours: Part-time 12 hours per week, worked equally over three days, which must include Mondays and Thursdays. The third day will be agreed with the line manager. Salary: £30,804.08 pro rata (actual £9,990.51) Contract: Fixed-term, 12 months Closing Date: Monday 27 April 2026 at midnight, may close sooner Interviews: Theale, RG7 5AS: Friday 8 May 2026 The Role We are seeking a highly efficient and detail oriented administrative professional to support a dynamic organisation. In this role, you will play a key part in ensuring the smooth running of daily activities and providing essential support to the team. You will offer PA support to the Associate Archdeacon, managing diaries, correspondence, data, and meetings, as well as handling emails, preparing documents, and taking minutes. Alongside this, you will contribute to the wider work of the archdeaconry, supporting recruitment processes and assisting parishes as they serve their local communities. This is a role where your organisational strengths and ability to keep operations flowing will make a meaningful difference. About You You will have excellent organisational and communication skills. You will work well in teams and on infrequent occasions autonomously, have proficiency in computer applications, and have a proactive problem-solving mindset. You do not need to be a practising Christian or have a faith to work with us - around 50% of our staff are not practising Christians but are comfortable with the Christian ethos that underpins our work. However, all our staff do have a desire to make a difference. Benefits and Rewards: ODBF continues to offer a range of rewards and benefits to its staff, including: Competitive salary Generous employer pension contribution of 12.5% into the auto-enrolment pension scheme, which includes a death-in-service benefit (5% employee contribution) Re-accreditation as a Living Wage employer Annual holiday entitlement starting at 25 days, excluding public holidays, rising each year by one day to a maximum of 30 days, pro-rata for part-time employees In addition to the statutory UK public holidays, the Diocese offers three privilege days to all employees, namely Maundy Thursday, Ascension Day, and Christmas Eve (or the closest working day, where this falls on a weekend) Flexible working patterns Sabbatical leave, after a qualifying period of service Access to wellbeing support via Employee Assistance Programme Enhanced family-friendly policies and a generous occupational sick pay provision Free parking Electric car and cycle-to-work salary sacrifice schemes EV charging points on site Electric vehicle salary sacrifice scheme with Octopus Electric Dreams Cycle to Work scheme with Green Commute Initiative Contributions towards eye examinations and prescriptive lenses Access to low-interest rate financial services from Churches Mutual Credit Union An attractive modern working environment Contributions towards eye examinations and prescriptive lenses Access to low-interest rate financial services from Churches Mutual Credit Union An attractive modern working environment The successful candidate must have the right to live and work in the United Kingdom. Only shortlisted candidates will be contacted for interviews. If you do not hear from us, your application has not been successful. We are particularly keen to receive applications from UK Minority Ethnic / Global Majority heritage and disabled candidates, who are currently underrepresented. Our client is committed to the safeguarding, care, and nurture of everyone within the church community. They follow and are committed to their Safeguarding Policies and the relevant statutory legislation and guidance, "Working together" to ensure the welfare of children and young people is paramount. You may have experience in other areas such as PA, Personal Assistant, PA to the Director, Secretary, Executive Assistant, Administration Manager, Admin, Administrator, Senior PA, Senior Administrator. Please note this role is advertised by the recruitment agency acting for the client Not For Profit People.
Apr 15, 2026
Contractor
PA Are you passionate about making a positive impact in your workplace Do you have exceptional organisational skills, a keen eye for detail and understand the importance of confidentiality We have an incredible opportunity for you! We are looking for a Personal Assistant to join a dynamic team supporting the Associate Archdeacon of Berkshire. This roles offers flexible working and is a rewarding opportunity to contribute to a diverse team, grow professionally and be a part of a community dedicated to fostering a safe and spiritually enriching environment. Position: Personal Assistant Location: Theale, Berks Hours: Part-time 12 hours per week, worked equally over three days, which must include Mondays and Thursdays. The third day will be agreed with the line manager. Salary: £30,804.08 pro rata (actual £9,990.51) Contract: Fixed-term, 12 months Closing Date: Monday 27 April 2026 at midnight, may close sooner Interviews: Theale, RG7 5AS: Friday 8 May 2026 The Role We are seeking a highly efficient and detail oriented administrative professional to support a dynamic organisation. In this role, you will play a key part in ensuring the smooth running of daily activities and providing essential support to the team. You will offer PA support to the Associate Archdeacon, managing diaries, correspondence, data, and meetings, as well as handling emails, preparing documents, and taking minutes. Alongside this, you will contribute to the wider work of the archdeaconry, supporting recruitment processes and assisting parishes as they serve their local communities. This is a role where your organisational strengths and ability to keep operations flowing will make a meaningful difference. About You You will have excellent organisational and communication skills. You will work well in teams and on infrequent occasions autonomously, have proficiency in computer applications, and have a proactive problem-solving mindset. You do not need to be a practising Christian or have a faith to work with us - around 50% of our staff are not practising Christians but are comfortable with the Christian ethos that underpins our work. However, all our staff do have a desire to make a difference. Benefits and Rewards: ODBF continues to offer a range of rewards and benefits to its staff, including: Competitive salary Generous employer pension contribution of 12.5% into the auto-enrolment pension scheme, which includes a death-in-service benefit (5% employee contribution) Re-accreditation as a Living Wage employer Annual holiday entitlement starting at 25 days, excluding public holidays, rising each year by one day to a maximum of 30 days, pro-rata for part-time employees In addition to the statutory UK public holidays, the Diocese offers three privilege days to all employees, namely Maundy Thursday, Ascension Day, and Christmas Eve (or the closest working day, where this falls on a weekend) Flexible working patterns Sabbatical leave, after a qualifying period of service Access to wellbeing support via Employee Assistance Programme Enhanced family-friendly policies and a generous occupational sick pay provision Free parking Electric car and cycle-to-work salary sacrifice schemes EV charging points on site Electric vehicle salary sacrifice scheme with Octopus Electric Dreams Cycle to Work scheme with Green Commute Initiative Contributions towards eye examinations and prescriptive lenses Access to low-interest rate financial services from Churches Mutual Credit Union An attractive modern working environment Contributions towards eye examinations and prescriptive lenses Access to low-interest rate financial services from Churches Mutual Credit Union An attractive modern working environment The successful candidate must have the right to live and work in the United Kingdom. Only shortlisted candidates will be contacted for interviews. If you do not hear from us, your application has not been successful. We are particularly keen to receive applications from UK Minority Ethnic / Global Majority heritage and disabled candidates, who are currently underrepresented. Our client is committed to the safeguarding, care, and nurture of everyone within the church community. They follow and are committed to their Safeguarding Policies and the relevant statutory legislation and guidance, "Working together" to ensure the welfare of children and young people is paramount. You may have experience in other areas such as PA, Personal Assistant, PA to the Director, Secretary, Executive Assistant, Administration Manager, Admin, Administrator, Senior PA, Senior Administrator. Please note this role is advertised by the recruitment agency acting for the client Not For Profit People.
Job Title: Director of Estates & Sustainability Location : Police & Fire Headquarters, Northallerton, hybrid working available but a presence at Northallerton is required along with site visits in order to deliver the role Contract : Permanent Hours : Full-time, standard office hours Salary : LS2, £74,649-£85,062 Closing Date : 9am, 6th October 2025 Our Support Service functions work in collaboration across North Yorkshire Police and North Yorkshire Fire & Rescue Service, providing vital shared expertise to deliver efficient and effective service to our communities. The Opportunity We are looking for a high performing and experienced professional in the field of Estates and Sustainability. This role is responsible for leading the design and delivery of an effective and efficient Estates function, on behalf of the Deputy Mayor for Policing, Fire & Crime to North Yorkshire Police (NYP) and North Yorkshire Fire and Rescue Service (NYFRS). Working as part of the collaborated Support Services and reporting direct to the Assistant Chief Officer, this is an exciting time to be joining the Force and Service as we deliver our new Estates Strategy and delivery plan with a focus on the long-term sustainability of our infrastructure across North Yorkshire. With over 100 buildings across the county and with new build programmes on the horizon, investments to made and innovative designs required, you will ensure our estate landscape is fit for purpose enabling NYP and NYFRS to deliver to the people of North Yorkshire. You will be at the heart of leading the team that delivers an estate capable of meeting the needs of today as well as preparing for the future. Our estate is a key pillar over which our organisational plans sit with a view to modernise and maintain our estate, working environment and assets in a sustainable manner. You will work closely with our collaborated Transport & Logistics team to ensure our estate infrastructure is in place to meet our future vehicle, electric and hybrid intentions. A proactive mindset, a visionary leader and cognisant of industry best practice and innovative techniques, you will lead by example as we modernise our estates function. You ll bring experience, technical understanding and project delivery know how and work with regional and national partners to deliver a modern estate, harnessing opportunities to collaborate in particular with stakeholders from across the broader York and North Yorkshire Combined Authority. Collaborative and financially astute, you will also be an inspirational leader who gets the best out of your teams and creates a safe working environment for people to thrive, to challenge the status quo, to innovate and to deliver. What We re Looking For You will have a proven track record of delivering large-scale sustainable estates capital programmes, developing strategies and managing delivery plans in complex and dynamic organisations be that in the public, private or third sector. You will have extensive estates, buildings, surveying and / or trade experience with qualifications desirable but experience more relevant. You will have experiences in actively managing risks and developing contingency plans to ensure continued service delivery and value for money. You will have proven leadership and people management skills gained by working at a senior level in a multi-stakeholder environment, able to co-design and implement service improvements. You will champion equality, diversion and inclusivity in your functional area and across the organisations. You will have excellent leadership and people skills, with a clear customer focus, evidenced through service plans and business partnering approaches, and be capable of evaluating and developing collaborative approaches to service delivery. You will have expertise regarding legislation relating to the effective and safe maintenance and operation of buildings You will use your commercial acumen working with suppliers, other police forces and fire and rescue services to agree standards and obtain best value for money You will ensure our business plans, budgets and policies enable the delivery of the corporate strategies for both the Police and Fire. As a result, we need an individual with excellent communication and influencing skills, with the ability to provide clear, balanced and professional advice that achieves corporate and service objectives. Why Join Us? Working for the emergency services is both meaningful and impactful. At North Yorkshire Police & North Yorkshire Fire & Rescue Service, we re committed to helping colleagues reach their full potential in a fair, inclusive, and supportive environment. We value diverse perspectives and actively promote staff wellbeing so everyone can thrive. Please visit our websites to learn more about our organisation. We re also proud to provide a comprehensive benefits package designed to support your wellbeing, work-life balance, and professional growth: Local Government Pension Scheme secure and competitive retirement planning Salary Sacrifice Car Scheme access to affordable vehicle leasing options Generous Annual Leave 24 days rising to 30 with length of service, plus bank holidays Blue Light Discount enjoy savings at major retailers and services Flexi-Time for Staff Roles tailor your working hours to suit your lifestyle while meeting team objectives Access to Trade Union Membership opportunity to join UNISON Inclusion & Diversity Networks connect with colleagues and contribute to a culture of belonging Health & Wellbeing Services access to resources that support your physical and mental health To be considered for this role, applicants must meet the following requirements: You must have the right to work in the UK, with no restrictions on your employment Hold a full UK manual driving licence Internal applicants must have successfully completed their probation period Meet residency requirements for vetting: MV Level Vetting minimum 5 years UK residency Your Application North Yorkshire Police and North Yorkshire Fire & Rescue Service are equal opportunity employers. Both organisations are committed to creating an inclusive and supportive working environment. If you require any reasonable adjustments during the recruitment process or within your role, please declare this within your online application. A member of our team will contact you prior to your interview to ensure appropriate support is in place. Safer Recruitment North Yorkshire Police and North Yorkshire Fire & Rescue Service are committed to safeguarding and promoting the welfare of children and vulnerable adults. Safeguarding is a core part of our recruitment process, and we expect all applicants to share this commitment. All successful candidates will undergo a thorough recruitment process and must obtain satisfactory pre-employment clearances before commencing employment, including satisfactory Vetting or DBS checks, references, and a medical assessment, including absence history. Adherence to our safeguarding policies and procedures is essential. Ready to Apply? As part of our selection process, we ll assess your skills and experience against the requirements of the role. We therefore encourage you to take your time to tailor your application, ensuring your responses align with the job advert and role profile. Interviews are intended to take place mid October. We look forward to receiving your online application.
Oct 06, 2025
Full time
Job Title: Director of Estates & Sustainability Location : Police & Fire Headquarters, Northallerton, hybrid working available but a presence at Northallerton is required along with site visits in order to deliver the role Contract : Permanent Hours : Full-time, standard office hours Salary : LS2, £74,649-£85,062 Closing Date : 9am, 6th October 2025 Our Support Service functions work in collaboration across North Yorkshire Police and North Yorkshire Fire & Rescue Service, providing vital shared expertise to deliver efficient and effective service to our communities. The Opportunity We are looking for a high performing and experienced professional in the field of Estates and Sustainability. This role is responsible for leading the design and delivery of an effective and efficient Estates function, on behalf of the Deputy Mayor for Policing, Fire & Crime to North Yorkshire Police (NYP) and North Yorkshire Fire and Rescue Service (NYFRS). Working as part of the collaborated Support Services and reporting direct to the Assistant Chief Officer, this is an exciting time to be joining the Force and Service as we deliver our new Estates Strategy and delivery plan with a focus on the long-term sustainability of our infrastructure across North Yorkshire. With over 100 buildings across the county and with new build programmes on the horizon, investments to made and innovative designs required, you will ensure our estate landscape is fit for purpose enabling NYP and NYFRS to deliver to the people of North Yorkshire. You will be at the heart of leading the team that delivers an estate capable of meeting the needs of today as well as preparing for the future. Our estate is a key pillar over which our organisational plans sit with a view to modernise and maintain our estate, working environment and assets in a sustainable manner. You will work closely with our collaborated Transport & Logistics team to ensure our estate infrastructure is in place to meet our future vehicle, electric and hybrid intentions. A proactive mindset, a visionary leader and cognisant of industry best practice and innovative techniques, you will lead by example as we modernise our estates function. You ll bring experience, technical understanding and project delivery know how and work with regional and national partners to deliver a modern estate, harnessing opportunities to collaborate in particular with stakeholders from across the broader York and North Yorkshire Combined Authority. Collaborative and financially astute, you will also be an inspirational leader who gets the best out of your teams and creates a safe working environment for people to thrive, to challenge the status quo, to innovate and to deliver. What We re Looking For You will have a proven track record of delivering large-scale sustainable estates capital programmes, developing strategies and managing delivery plans in complex and dynamic organisations be that in the public, private or third sector. You will have extensive estates, buildings, surveying and / or trade experience with qualifications desirable but experience more relevant. You will have experiences in actively managing risks and developing contingency plans to ensure continued service delivery and value for money. You will have proven leadership and people management skills gained by working at a senior level in a multi-stakeholder environment, able to co-design and implement service improvements. You will champion equality, diversion and inclusivity in your functional area and across the organisations. You will have excellent leadership and people skills, with a clear customer focus, evidenced through service plans and business partnering approaches, and be capable of evaluating and developing collaborative approaches to service delivery. You will have expertise regarding legislation relating to the effective and safe maintenance and operation of buildings You will use your commercial acumen working with suppliers, other police forces and fire and rescue services to agree standards and obtain best value for money You will ensure our business plans, budgets and policies enable the delivery of the corporate strategies for both the Police and Fire. As a result, we need an individual with excellent communication and influencing skills, with the ability to provide clear, balanced and professional advice that achieves corporate and service objectives. Why Join Us? Working for the emergency services is both meaningful and impactful. At North Yorkshire Police & North Yorkshire Fire & Rescue Service, we re committed to helping colleagues reach their full potential in a fair, inclusive, and supportive environment. We value diverse perspectives and actively promote staff wellbeing so everyone can thrive. Please visit our websites to learn more about our organisation. We re also proud to provide a comprehensive benefits package designed to support your wellbeing, work-life balance, and professional growth: Local Government Pension Scheme secure and competitive retirement planning Salary Sacrifice Car Scheme access to affordable vehicle leasing options Generous Annual Leave 24 days rising to 30 with length of service, plus bank holidays Blue Light Discount enjoy savings at major retailers and services Flexi-Time for Staff Roles tailor your working hours to suit your lifestyle while meeting team objectives Access to Trade Union Membership opportunity to join UNISON Inclusion & Diversity Networks connect with colleagues and contribute to a culture of belonging Health & Wellbeing Services access to resources that support your physical and mental health To be considered for this role, applicants must meet the following requirements: You must have the right to work in the UK, with no restrictions on your employment Hold a full UK manual driving licence Internal applicants must have successfully completed their probation period Meet residency requirements for vetting: MV Level Vetting minimum 5 years UK residency Your Application North Yorkshire Police and North Yorkshire Fire & Rescue Service are equal opportunity employers. Both organisations are committed to creating an inclusive and supportive working environment. If you require any reasonable adjustments during the recruitment process or within your role, please declare this within your online application. A member of our team will contact you prior to your interview to ensure appropriate support is in place. Safer Recruitment North Yorkshire Police and North Yorkshire Fire & Rescue Service are committed to safeguarding and promoting the welfare of children and vulnerable adults. Safeguarding is a core part of our recruitment process, and we expect all applicants to share this commitment. All successful candidates will undergo a thorough recruitment process and must obtain satisfactory pre-employment clearances before commencing employment, including satisfactory Vetting or DBS checks, references, and a medical assessment, including absence history. Adherence to our safeguarding policies and procedures is essential. Ready to Apply? As part of our selection process, we ll assess your skills and experience against the requirements of the role. We therefore encourage you to take your time to tailor your application, ensuring your responses align with the job advert and role profile. Interviews are intended to take place mid October. We look forward to receiving your online application.
SEND Teaching Assistant - Autism Specialist Location: Filton, South Gloucestershire Start Date: Immediate Contract Type: Full-time Term Time Only Monarch Education is working with a well-respected specialist school in Filton, South Gloucestershire that supports pupils aged 5-11 with Autism Spectrum Disorder (ASD) and other complex learning needs. The school is known for its warm, structured environment and its commitment to helping every student reach their full potential-academically, socially, and emotionally. We're looking for a SEND Teaching Assistant who genuinely wants to make a difference. If you're patient, calm under pressure, and passionate about supporting young people with additional needs, this could be the perfect role for you. What You'll Be Doing: Supporting students with ASD in the classroom, helping them stay engaged and focused. Working one-to-one or in small groups to deliver tailored learning and emotional support. Helping with sensory activities and structured routines. Assisting teachers with lesson prep and classroom organisation. Encouraging independence and celebrating small wins every day. What We're Looking For: Experience working with children or young people with SEND , especially ASD . Someone who's caring, reliable, and not afraid to get stuck in. Good communication skills and a team-player attitude. Any relevant training (e.g. Autism Awareness, Team Teach) is a bonus-but not essential. Why You'll Love Working Here: The school has a great team and a really supportive atmosphere. There's on-site parking and easy bus links , so getting there is simple. You'll be part of something genuinely rewarding, helping students grow in confidence and ability. Monarch Education offers ongoing support, training, and opportunities to progress. Monarch Education are proud to be a leading recruitment specialist in the Education industry. We are passionate about our people and the services we provide to our candidates. Working with Monarch Education will give you access too: Flexible working opportunities Affinity Academy - continuous learning and development! A Refer a Friend Scheme giving you a bonus of up to 200 Exclusive vacancies within local Schools and Multi Academy Trusts Competitive daily rates To learn more about us and what makes Monarch one of the leading education recruitment providers nationwide - please visit our website - About Us - Monarch url removed Monarch Education are committed to providing equal opportunities for all candidates and welcomes applications regardless of sex, race, sexual orientation, gender reassignment, marriage and civil partnership, religion and belief pregnancy and maternity or disability as well as adhering to strict Safeguarding procedures. Affinity Workforce Solutions and Monarch Education are committed to safeguarding and promoting welfare of children and young people and expects all its temporary workers to share these commitments. As this role involves working with children on a daily basis, regulated activity is that any successful applicant's applications will, accordance with statutory guidance, be subject to 2 employment references, an enhanced DBS check and a right to work in the UK check. This vacancy is based in the United Kingdom. Monarch Education operate in the UK and can only process applications from candidates who are currently UK residents and eligible to work in the UK. Whilst we will endeavour to contact you following your response, due to the high volume of applications we regret that this cannot always be possible. If you have not had notification from us within 30 days please take your application as not being successful this time but we will keep your details on file for future opportunities.
Oct 03, 2025
Contractor
SEND Teaching Assistant - Autism Specialist Location: Filton, South Gloucestershire Start Date: Immediate Contract Type: Full-time Term Time Only Monarch Education is working with a well-respected specialist school in Filton, South Gloucestershire that supports pupils aged 5-11 with Autism Spectrum Disorder (ASD) and other complex learning needs. The school is known for its warm, structured environment and its commitment to helping every student reach their full potential-academically, socially, and emotionally. We're looking for a SEND Teaching Assistant who genuinely wants to make a difference. If you're patient, calm under pressure, and passionate about supporting young people with additional needs, this could be the perfect role for you. What You'll Be Doing: Supporting students with ASD in the classroom, helping them stay engaged and focused. Working one-to-one or in small groups to deliver tailored learning and emotional support. Helping with sensory activities and structured routines. Assisting teachers with lesson prep and classroom organisation. Encouraging independence and celebrating small wins every day. What We're Looking For: Experience working with children or young people with SEND , especially ASD . Someone who's caring, reliable, and not afraid to get stuck in. Good communication skills and a team-player attitude. Any relevant training (e.g. Autism Awareness, Team Teach) is a bonus-but not essential. Why You'll Love Working Here: The school has a great team and a really supportive atmosphere. There's on-site parking and easy bus links , so getting there is simple. You'll be part of something genuinely rewarding, helping students grow in confidence and ability. Monarch Education offers ongoing support, training, and opportunities to progress. Monarch Education are proud to be a leading recruitment specialist in the Education industry. We are passionate about our people and the services we provide to our candidates. Working with Monarch Education will give you access too: Flexible working opportunities Affinity Academy - continuous learning and development! A Refer a Friend Scheme giving you a bonus of up to 200 Exclusive vacancies within local Schools and Multi Academy Trusts Competitive daily rates To learn more about us and what makes Monarch one of the leading education recruitment providers nationwide - please visit our website - About Us - Monarch url removed Monarch Education are committed to providing equal opportunities for all candidates and welcomes applications regardless of sex, race, sexual orientation, gender reassignment, marriage and civil partnership, religion and belief pregnancy and maternity or disability as well as adhering to strict Safeguarding procedures. Affinity Workforce Solutions and Monarch Education are committed to safeguarding and promoting welfare of children and young people and expects all its temporary workers to share these commitments. As this role involves working with children on a daily basis, regulated activity is that any successful applicant's applications will, accordance with statutory guidance, be subject to 2 employment references, an enhanced DBS check and a right to work in the UK check. This vacancy is based in the United Kingdom. Monarch Education operate in the UK and can only process applications from candidates who are currently UK residents and eligible to work in the UK. Whilst we will endeavour to contact you following your response, due to the high volume of applications we regret that this cannot always be possible. If you have not had notification from us within 30 days please take your application as not being successful this time but we will keep your details on file for future opportunities.
SEND Teaching Assistant Location: Fishponds, Bristol Hours: Monday to Friday, 8:45 am - 15:45 pm Requirement: Full-time Start Date: ASAP / October 2025 Are you ready to make a life-changing impact? Monarch Education is proud to partner with a special needs school in Fishponds, Bristol, to offer a truly rewarding opportunity for compassionate and dedicated individuals. We're looking for Teaching Assistants who are ready to support children with Autism Spectrum Condition (ASC) , non-verbal communication needs , and Profound and Multiple Learning Difficulties (PMLD) . Whether you're experienced or just starting out, if you have a heart for helping children thrive, we want to hear from you! What You'll Be Doing: Supporting pupils with complex needs in a nurturing, inclusive environment Assisting with communication, sensory integration, and emotional regulation Providing 1:1 and small group support tailored to individual learning goals Helping children engage in classroom activities, play, and therapeutic sessions Collaborating with teachers and therapists to deliver holistic care and education Celebrating every small step of progress and building meaningful relationships Who We're Looking For: Previous experience working with young people, ideally within an SEND setting Highly organised with excellent communication skills Passionate about supporting and inspiring children to reach their full potential Strong behaviour management skills and a calm, patient approach Experience supporting children or adults with additional needs such as ASC, ADHD, or similar conditions Knowledge of Makaton, sign language, or alternative communication methods is desirable but not essential A proactive attitude with a flexible and caring approach to supporting children's individual needs Monarch Education are proud to be a leading recruitment specialist in the Education industry. We are passionate about our people and the services we provide to our candidates. Working with Monarch Education will give you access too: Flexible working opportunities Affinity Academy - continuous learning and development! A Refer a Friend Scheme giving you a bonus of up to 200 Exclusive vacancies within local Schools and Multi Academy Trusts Competitive daily rates To learn more about us and what makes Monarch one of the leading education recruitment providers nationwide - please visit our website - About Us - Monarch url removed Monarch Education are committed to providing equal opportunities for all candidates and welcomes applications regardless of sex, race, sexual orientation, gender reassignment, marriage and civil partnership, religion and belief pregnancy and maternity or disability as well as adhering to strict Safeguarding procedures. Affinity Workforce Solutions and Monarch Education are committed to safeguarding and promoting welfare of children and young people and expects all its temporary workers to share these commitments. As this role involves working with children on a daily basis, regulated activity is that any successful applicant's applications will, accordance with statutory guidance, be subject to 2 employment references, an enhanced DBS check and a right to work in the UK check. This vacancy is based in the United Kingdom. Monarch Education operate in the UK and can only process applications from candidates who are currently UK residents and eligible to work in the UK. Whilst we will endeavour to contact you following your response, due to the high volume of applications we regret that this cannot always be possible. If you have not had notification from us within 30 days please take your application as not being successful this time but we will keep your details on file for future opportunities.
Oct 03, 2025
Contractor
SEND Teaching Assistant Location: Fishponds, Bristol Hours: Monday to Friday, 8:45 am - 15:45 pm Requirement: Full-time Start Date: ASAP / October 2025 Are you ready to make a life-changing impact? Monarch Education is proud to partner with a special needs school in Fishponds, Bristol, to offer a truly rewarding opportunity for compassionate and dedicated individuals. We're looking for Teaching Assistants who are ready to support children with Autism Spectrum Condition (ASC) , non-verbal communication needs , and Profound and Multiple Learning Difficulties (PMLD) . Whether you're experienced or just starting out, if you have a heart for helping children thrive, we want to hear from you! What You'll Be Doing: Supporting pupils with complex needs in a nurturing, inclusive environment Assisting with communication, sensory integration, and emotional regulation Providing 1:1 and small group support tailored to individual learning goals Helping children engage in classroom activities, play, and therapeutic sessions Collaborating with teachers and therapists to deliver holistic care and education Celebrating every small step of progress and building meaningful relationships Who We're Looking For: Previous experience working with young people, ideally within an SEND setting Highly organised with excellent communication skills Passionate about supporting and inspiring children to reach their full potential Strong behaviour management skills and a calm, patient approach Experience supporting children or adults with additional needs such as ASC, ADHD, or similar conditions Knowledge of Makaton, sign language, or alternative communication methods is desirable but not essential A proactive attitude with a flexible and caring approach to supporting children's individual needs Monarch Education are proud to be a leading recruitment specialist in the Education industry. We are passionate about our people and the services we provide to our candidates. Working with Monarch Education will give you access too: Flexible working opportunities Affinity Academy - continuous learning and development! A Refer a Friend Scheme giving you a bonus of up to 200 Exclusive vacancies within local Schools and Multi Academy Trusts Competitive daily rates To learn more about us and what makes Monarch one of the leading education recruitment providers nationwide - please visit our website - About Us - Monarch url removed Monarch Education are committed to providing equal opportunities for all candidates and welcomes applications regardless of sex, race, sexual orientation, gender reassignment, marriage and civil partnership, religion and belief pregnancy and maternity or disability as well as adhering to strict Safeguarding procedures. Affinity Workforce Solutions and Monarch Education are committed to safeguarding and promoting welfare of children and young people and expects all its temporary workers to share these commitments. As this role involves working with children on a daily basis, regulated activity is that any successful applicant's applications will, accordance with statutory guidance, be subject to 2 employment references, an enhanced DBS check and a right to work in the UK check. This vacancy is based in the United Kingdom. Monarch Education operate in the UK and can only process applications from candidates who are currently UK residents and eligible to work in the UK. Whilst we will endeavour to contact you following your response, due to the high volume of applications we regret that this cannot always be possible. If you have not had notification from us within 30 days please take your application as not being successful this time but we will keep your details on file for future opportunities.
Outdoor Learning Support Assistant Area: Henbury, Bristol Hours of Work: 40 hours per week (Monday to Friday, 8:45 am - 16:45 pm) Full-Time only Start Date: ASAP/October 2025 Monarch Education, part of Affinity Workforce, is seeking a dedicated and compassionate Learning Support Assistant to join a beautiful Steiner School in the Henbury area of Bristol. This role offers a rewarding opportunity to support children with Autism Spectrum Condition (ASC), ADHD, and SEMH Behavioural needs. Job Overview: In this role you'll be working in as an Outdoor Learning Support Assistant, you will work closely with class teachers and other support staff to provide tailored support to pupils with ASC, ADHD and SEMH and related needs. The school is based on 18 acres of land, which includes; a farm, arts and crafts, amazing outdoor facilities and is a dynamic outdoor school like no other. The school are looking for staff who are happy to get their hands dirty, working collaboratively in small groups. Your role will be pivotal in creating a supportive, inclusive environment that fosters positive learning experiences and personal development for each child. The school will provide safeguarding and prevent training to support you in the role, in addition, to this free school lunches (prepared and cooked at the school), are an added bonus! Key Responsibilities: Support the class teacher and fellow support staff in the daily running of the classroom and activities Assist children during lessons, activities, and playtimes to facilitate engagement and participation Implement behaviour management strategies to support positive behaviour and emotional regulation Deliver tailored 1:1 or small group interventions to meet individual learning goals Collect and maintain evidence of children's work to support ongoing assessment and planning Support children with communication, sensory, and emotional needs, encouraging independence and confidence Person Specification: Must have previous experience working with young people, ideally within an SEN setting Highly organised with excellent communication skills Passionate about supporting and inspiring children to reach their full potential Strong behaviour management skills and a calm, patient approach Experience supporting children or adults with additional needs such as ASC, ADHD, or similar conditions Knowledge of Makaton, sign language, or alternative communication methods is desirable but not essential A proactive attitude with a flexible and caring approach to supporting children's individual needs Sports coach background Requirements: A genuine interest in SEN and supporting pupils with additional needs Ability to work effectively as part of a team Resilience, patience, and a positive attitude towards challenging situations Willingness to learn new skills and strategies to support SEND students How do I register? Select apply, email your CV and one of our dedicated consultants will be in touch with you regarding your application, or call the office on (phone number removed) and ask for Ali. If you're still unsure about registering with us, why not check out what some of our current candidates have to say about working for us? Monarch Education are proud to be a leading recruitment specialist in the Education industry. We are passionate about our people and the services we provide to our candidates. Working with Monarch Education will give you access too: Flexible working opportunities Affinity Academy - continuous learning and development! A Refer a Friend Scheme giving you a bonus of up to 200 Exclusive vacancies within local Schools and Multi Academy Trusts Competitive daily rates To learn more about us and what makes Monarch one of the leading education recruitment providers nationwide - please visit our website - About Us - Monarch url removed Monarch Education are committed to providing equal opportunities for all candidates and welcomes applications regardless of sex, race, sexual orientation, gender reassignment, marriage and civil partnership, religion and belief pregnancy and maternity or disability as well as adhering to strict Safeguarding procedures. Affinity Workforce Solutions and Monarch Education are committed to safeguarding and promoting welfare of children and young people and expects all its temporary workers to share these commitments. As this role involves working with children on a daily basis, regulated activity is that any successful applicant's applications will, accordance with statutory guidance, be subject to 2 employment references, an enhanced DBS check and a right to work in the UK check. This vacancy is based in the United Kingdom. Monarch Education operate in the UK and can only process applications from candidates who are currently UK residents and eligible to work in the UK. Whilst we will endeavour to contact you following your response, due to the high volume of applications we regret that this cannot always be possible. If you have not had notification from us within 30 days please take your application as not being successful this time but we will keep your details on file for future opportunities.
Oct 03, 2025
Contractor
Outdoor Learning Support Assistant Area: Henbury, Bristol Hours of Work: 40 hours per week (Monday to Friday, 8:45 am - 16:45 pm) Full-Time only Start Date: ASAP/October 2025 Monarch Education, part of Affinity Workforce, is seeking a dedicated and compassionate Learning Support Assistant to join a beautiful Steiner School in the Henbury area of Bristol. This role offers a rewarding opportunity to support children with Autism Spectrum Condition (ASC), ADHD, and SEMH Behavioural needs. Job Overview: In this role you'll be working in as an Outdoor Learning Support Assistant, you will work closely with class teachers and other support staff to provide tailored support to pupils with ASC, ADHD and SEMH and related needs. The school is based on 18 acres of land, which includes; a farm, arts and crafts, amazing outdoor facilities and is a dynamic outdoor school like no other. The school are looking for staff who are happy to get their hands dirty, working collaboratively in small groups. Your role will be pivotal in creating a supportive, inclusive environment that fosters positive learning experiences and personal development for each child. The school will provide safeguarding and prevent training to support you in the role, in addition, to this free school lunches (prepared and cooked at the school), are an added bonus! Key Responsibilities: Support the class teacher and fellow support staff in the daily running of the classroom and activities Assist children during lessons, activities, and playtimes to facilitate engagement and participation Implement behaviour management strategies to support positive behaviour and emotional regulation Deliver tailored 1:1 or small group interventions to meet individual learning goals Collect and maintain evidence of children's work to support ongoing assessment and planning Support children with communication, sensory, and emotional needs, encouraging independence and confidence Person Specification: Must have previous experience working with young people, ideally within an SEN setting Highly organised with excellent communication skills Passionate about supporting and inspiring children to reach their full potential Strong behaviour management skills and a calm, patient approach Experience supporting children or adults with additional needs such as ASC, ADHD, or similar conditions Knowledge of Makaton, sign language, or alternative communication methods is desirable but not essential A proactive attitude with a flexible and caring approach to supporting children's individual needs Sports coach background Requirements: A genuine interest in SEN and supporting pupils with additional needs Ability to work effectively as part of a team Resilience, patience, and a positive attitude towards challenging situations Willingness to learn new skills and strategies to support SEND students How do I register? Select apply, email your CV and one of our dedicated consultants will be in touch with you regarding your application, or call the office on (phone number removed) and ask for Ali. If you're still unsure about registering with us, why not check out what some of our current candidates have to say about working for us? Monarch Education are proud to be a leading recruitment specialist in the Education industry. We are passionate about our people and the services we provide to our candidates. Working with Monarch Education will give you access too: Flexible working opportunities Affinity Academy - continuous learning and development! A Refer a Friend Scheme giving you a bonus of up to 200 Exclusive vacancies within local Schools and Multi Academy Trusts Competitive daily rates To learn more about us and what makes Monarch one of the leading education recruitment providers nationwide - please visit our website - About Us - Monarch url removed Monarch Education are committed to providing equal opportunities for all candidates and welcomes applications regardless of sex, race, sexual orientation, gender reassignment, marriage and civil partnership, religion and belief pregnancy and maternity or disability as well as adhering to strict Safeguarding procedures. Affinity Workforce Solutions and Monarch Education are committed to safeguarding and promoting welfare of children and young people and expects all its temporary workers to share these commitments. As this role involves working with children on a daily basis, regulated activity is that any successful applicant's applications will, accordance with statutory guidance, be subject to 2 employment references, an enhanced DBS check and a right to work in the UK check. This vacancy is based in the United Kingdom. Monarch Education operate in the UK and can only process applications from candidates who are currently UK residents and eligible to work in the UK. Whilst we will endeavour to contact you following your response, due to the high volume of applications we regret that this cannot always be possible. If you have not had notification from us within 30 days please take your application as not being successful this time but we will keep your details on file for future opportunities.
ClubHotel Manager - Skibound 25/26 Hotel Frejus - France A winter season with Skibound is like no other. With over 40 years' experience in the industry, we offer a unique ski experience to budding skiers from all over the world with school and youth groups at the heart of our business. You will be based at one of our 3 lively club hotels across 3 resorts in the French Alps, home to some of Europe's best skiing and après - Alpe d'Huez, Les Menuires and Serre Chevalier. What will I be doing as a ClubHotel Manager? This winter, Skibound has a fantastic opportunity for an experienced ClubHotel Manager to head up the team at our Frejus clubhotel in Serre Chevalier. The Frejus is a fantastic clubhotel in close proximity to ski lifts and can host up to 100 guests school guests at a time. As Hotel Manager of the Frejus clubhotel, you will be responsible for the day-to-day running of the hotel across all departments including housekeeping, kitchen staff, activities staff and customer services. You will be the driving force in your team, motivating your staff to excel and deliver outstanding results. This is a very varied role but some of your duties and responsibilities will include: Ensuring service and safety standards are maintained across the hotel Maintaining excellent customer service with our guests including dealing with escalated customer complaints Working collaboratively with your Assistant Hotel Manager, Head chef and team Leading staff meetings and driving incentives. Staff training and development Implementing and creating staff rotas in line with legal and company objectives Liaise with UK and French based HR team to operate in line with company policies e.g. payroll, disciplinary procedures, staff welfare Collaborate with department managers (e.g., Head Chef) to ensure that stock takes, and accounts are accurate and in line with the budget. Collaborate with teams in the UK Head Office e.g., sales and operations to understand group sizes, special requests etc. Drive sales across all areas including bar and après ensuring all monies taken on behalf of the company are managed appropriately. Adhere to company procedures and work within operational and local authority guidelines. Maintain high standards of health and safety throughout the hotel. Ensure food service delivery and budget adherence obtain excellent feedback. Happy to be hands on and help your team with the day to day running of the hotel - this could be anything from making beds to snow clearing balconies! What skills and experience will I need to be a ClubHotel Manager? Previous management experience within the hospitality industry Previous management experience within the travel industry is a bonus! Previous customer service experience The ability to work under pressure and manage a high workload across the office and the hotel floor. Strong leadership skills with a passion for achieving results through teamwork. A can-do and flexible attitude to help your team when needed e.g., Saturday changeover days. Confidence in dealing with different colleagues and departments such as HR, sales, and senior management. Our motto at Skibound is 'teamwork makes the dream work!' We are looking for positive, can-do individuals who share our teamwork ethos - Our job adverts will give you a good flavor for each job role but other duties within the scope of each role may be required. What can Skibound offer me as a Clubhotel manager this winter? Competitive, seasonal salary paid in Euros each month. All staff work under a French contract. All meals - even on your days off! Uniform Local lift pass On-site individual accommodation Additional seasonnaire pack elements that you can opt in or out of: Ski equipment hire. Travel arrangements to and from resort Insurance You will also receive: Role specific training once in resort Role progression opportunities and the chance to return for future winter and summer seasons with Skibound Further seasonal opportunities with our sister brands, Travelbound and JCA The extra bits We ask applicants to be fully available from mid-November 2025 to end of April 2026 You must be 18 or over Due to Brexit implications, applicants with EU documentation are preferred e.g., EU passport, French residency permit or Carte de Sejour UK passport holders are also considered and will be required to complete an application process for French work permit and visa. Please apply for just ONE Skibound winter job role - The role you feel you are best suited to and most interested in. We will assess your application against other vacancies without you having to apply for multiple positions. If you are applying as a couple, please apply INDIVIDUALLY for your chosen roles and include the name of your friend or partner or family member in your application. We receive a very high number of applications each year. Please allow up to 4 weeks to receive a response on your application - All applications will be contacted whether you are successful or not, but feedback cannot always be provided due to the volume of applications.
Oct 03, 2025
Full time
ClubHotel Manager - Skibound 25/26 Hotel Frejus - France A winter season with Skibound is like no other. With over 40 years' experience in the industry, we offer a unique ski experience to budding skiers from all over the world with school and youth groups at the heart of our business. You will be based at one of our 3 lively club hotels across 3 resorts in the French Alps, home to some of Europe's best skiing and après - Alpe d'Huez, Les Menuires and Serre Chevalier. What will I be doing as a ClubHotel Manager? This winter, Skibound has a fantastic opportunity for an experienced ClubHotel Manager to head up the team at our Frejus clubhotel in Serre Chevalier. The Frejus is a fantastic clubhotel in close proximity to ski lifts and can host up to 100 guests school guests at a time. As Hotel Manager of the Frejus clubhotel, you will be responsible for the day-to-day running of the hotel across all departments including housekeeping, kitchen staff, activities staff and customer services. You will be the driving force in your team, motivating your staff to excel and deliver outstanding results. This is a very varied role but some of your duties and responsibilities will include: Ensuring service and safety standards are maintained across the hotel Maintaining excellent customer service with our guests including dealing with escalated customer complaints Working collaboratively with your Assistant Hotel Manager, Head chef and team Leading staff meetings and driving incentives. Staff training and development Implementing and creating staff rotas in line with legal and company objectives Liaise with UK and French based HR team to operate in line with company policies e.g. payroll, disciplinary procedures, staff welfare Collaborate with department managers (e.g., Head Chef) to ensure that stock takes, and accounts are accurate and in line with the budget. Collaborate with teams in the UK Head Office e.g., sales and operations to understand group sizes, special requests etc. Drive sales across all areas including bar and après ensuring all monies taken on behalf of the company are managed appropriately. Adhere to company procedures and work within operational and local authority guidelines. Maintain high standards of health and safety throughout the hotel. Ensure food service delivery and budget adherence obtain excellent feedback. Happy to be hands on and help your team with the day to day running of the hotel - this could be anything from making beds to snow clearing balconies! What skills and experience will I need to be a ClubHotel Manager? Previous management experience within the hospitality industry Previous management experience within the travel industry is a bonus! Previous customer service experience The ability to work under pressure and manage a high workload across the office and the hotel floor. Strong leadership skills with a passion for achieving results through teamwork. A can-do and flexible attitude to help your team when needed e.g., Saturday changeover days. Confidence in dealing with different colleagues and departments such as HR, sales, and senior management. Our motto at Skibound is 'teamwork makes the dream work!' We are looking for positive, can-do individuals who share our teamwork ethos - Our job adverts will give you a good flavor for each job role but other duties within the scope of each role may be required. What can Skibound offer me as a Clubhotel manager this winter? Competitive, seasonal salary paid in Euros each month. All staff work under a French contract. All meals - even on your days off! Uniform Local lift pass On-site individual accommodation Additional seasonnaire pack elements that you can opt in or out of: Ski equipment hire. Travel arrangements to and from resort Insurance You will also receive: Role specific training once in resort Role progression opportunities and the chance to return for future winter and summer seasons with Skibound Further seasonal opportunities with our sister brands, Travelbound and JCA The extra bits We ask applicants to be fully available from mid-November 2025 to end of April 2026 You must be 18 or over Due to Brexit implications, applicants with EU documentation are preferred e.g., EU passport, French residency permit or Carte de Sejour UK passport holders are also considered and will be required to complete an application process for French work permit and visa. Please apply for just ONE Skibound winter job role - The role you feel you are best suited to and most interested in. We will assess your application against other vacancies without you having to apply for multiple positions. If you are applying as a couple, please apply INDIVIDUALLY for your chosen roles and include the name of your friend or partner or family member in your application. We receive a very high number of applications each year. Please allow up to 4 weeks to receive a response on your application - All applications will be contacted whether you are successful or not, but feedback cannot always be provided due to the volume of applications.
South Norfolk and Broadland Council
Thorpe End, Norfolk
We are looking for a proactive and commercially minded Finance Business Partner to join our team, where you will play a key role in driving financial strategy and business improvement across the Councils. Your role will incorporate the full breadth and depths of responsibilities associated with providing a comprehensive Business Partnering service to the organisation. These will include providing accurate monthly management accounts working with budget managers to produce forecasts and variance analysis, supporting Assistant Directors and Service Managers with financial expertise, modelling and insightful analysis and leading on budget preparation for service areas and assisting with financial business cases for projects. You will act as Finance Lead on programme boards, ensuring robust, commercially focused decision-making, identify savings efficiencies and income generation opportunities, contribute to year-end accounts, audits and statutory reporting requirements, and mentor other staff to support their professional development. About You You will either be a part-qualified accountant (either CCAB or CIMA) or hold a full AAT qualification (or you will have the equivalent experience in finance). With strong management accounting and financial planning skills, you will have the ability to analyse complex information and present it clearly to non-financial colleagues. You will have a collaborative approach, with confidence to challenge and influence at senior levels, and will have demonstrable experience in supporting services in a commercial, fast-changing environment. Closing Date: Monday 29th September 2025 Interview Date: w/c 10th October 2025 Why Join Us? We offer flexible working hours for most office-based roles, allowing for a healthy work-life balance. As part of our team, you will enjoy a range of employee benefits, including free onsite parking, employee discounts, a competitive holiday allowance, wellbeing initiatives, and the opportunity to join the Local Government Pension Scheme. You will be joining a progressive and supportive organisation that is committed to making a positive impact on the communities we serve. The Councils reserve the right to close any and all vacancies at any time if there is judged to be a sufficient number of applications received. South Norfolk and Broadland Councils are committed to promoting the welfare of children and vulnerable adults and all applicants must be willing to undergo appropriate checks for the position, including checks with past employers and the Disclosure and Barring Service.
Oct 02, 2025
Full time
We are looking for a proactive and commercially minded Finance Business Partner to join our team, where you will play a key role in driving financial strategy and business improvement across the Councils. Your role will incorporate the full breadth and depths of responsibilities associated with providing a comprehensive Business Partnering service to the organisation. These will include providing accurate monthly management accounts working with budget managers to produce forecasts and variance analysis, supporting Assistant Directors and Service Managers with financial expertise, modelling and insightful analysis and leading on budget preparation for service areas and assisting with financial business cases for projects. You will act as Finance Lead on programme boards, ensuring robust, commercially focused decision-making, identify savings efficiencies and income generation opportunities, contribute to year-end accounts, audits and statutory reporting requirements, and mentor other staff to support their professional development. About You You will either be a part-qualified accountant (either CCAB or CIMA) or hold a full AAT qualification (or you will have the equivalent experience in finance). With strong management accounting and financial planning skills, you will have the ability to analyse complex information and present it clearly to non-financial colleagues. You will have a collaborative approach, with confidence to challenge and influence at senior levels, and will have demonstrable experience in supporting services in a commercial, fast-changing environment. Closing Date: Monday 29th September 2025 Interview Date: w/c 10th October 2025 Why Join Us? We offer flexible working hours for most office-based roles, allowing for a healthy work-life balance. As part of our team, you will enjoy a range of employee benefits, including free onsite parking, employee discounts, a competitive holiday allowance, wellbeing initiatives, and the opportunity to join the Local Government Pension Scheme. You will be joining a progressive and supportive organisation that is committed to making a positive impact on the communities we serve. The Councils reserve the right to close any and all vacancies at any time if there is judged to be a sufficient number of applications received. South Norfolk and Broadland Councils are committed to promoting the welfare of children and vulnerable adults and all applicants must be willing to undergo appropriate checks for the position, including checks with past employers and the Disclosure and Barring Service.
Are you looking for an employer who can offer you opportunities for growth and development in your speech and language therapy career- All whilst working within a friendly multidisciplinary team in a rewarding education setting? Do you want to have opportunities to participate in research projects, special interest groups and form part of a wider speech and language therapy network that meets regularly for training & development? Do you want to have flexibility and be able to work creatively to deliver specialist SaLT assessment and intervention fostering independence within an education setting? Do you want to be part of developing an enhanced speech and language therapy offer through supporting the growth of apprentices, students and therapy assistants? How about working for an employer who has been awarded a 'Great Place to Work' for the 5th year running? Does working 4 days a week with FULL pay sound like a dream?! It doesn't have to be! Have a better work/life balance and come and work for Outcomes First Group! Job Title: Speech and Language Therapist Location: Benton House School - Benton NE7 7XE Salary: Up to £53,200 pro rata (dependent on experience) plus £3000 Welcome Bonus (Welcome Bonus is payable as one payment of £1,500 after completion of one month and one further payment of £1,500 upon completion of your final probation period. T&C's Apply Please note- basic grade SALT offers from £33,000+, Specialist from £39,500+ & Highly specialist from £48,000+ Hours: 37.5 hours per week, Monday to Friday, hours to overlap with core school hours (Part time hours may be considered) Contract: Permanent (Term time only, or flexibility around full-time contract can be discussed based on your personal circumstances) In a world where the demand for clinical support is increasing daily, we understand the importance and value of the work you carry out. Your unique skills and expertise are critical to building better outcomes for our pupils. This is why we aim to have a multidisciplinary clinical team for each of our sites to provide this vital provision in collaboration with our education teams. Creating an environment where our pupils can truly flourish and grow in independence is key. We understand the value of helping our employees develop in their careers. For clinicians to achieve their Continued Professional Development (CPD) goals we offer a £2000 training allowance, so that you can complete role specific training tailored to your individual requirements once your probation has been completed. About the Group: Outcomes First Group is the leading provider of world-class education. Our schools are a vital part of local communities in England, Scotland and Wales, with a renowned reputation for quality and positive outcomes for the children and young people we educate for. Our Acorn schools are there to meet the social and emotional needs of pupils who have faced trauma or adversity, equipping them for life's important steps. Our Options Autism schools support autistic pupils to value their uniqueness and access the world in their own way. Another division, Momenta Connect, supports young people to overcome barriers and engage with education. While our most recent addition, Blenheim Schools, enables outstanding futures through high-quality independent and international schools. Our Vision Empower every child, whatever their ability, with a world-class education that nurtures potential, inspires lifelong learning, and equips them to thrive in a diverse and evolving world. Our Mission We commit to unlocking our pupils' potential through personalised learning, innovation, and opportunity, supporting growth and aspirations. Our Promise WE LISTEN. We never assume. WE WORK TOGETHER. To make the remarkable happen. WE ARE ACCOUNTABLE. To each other and for one another. Our Promisedescribes the sort of people we are and our commitment to how we treat each other, work together and behave. It represents what's truly important to us as individuals and as a team. It is easily translatable into behaviours we all practice and experience every day. It's the golden thread that runs through every leader, team and individual. The role: We are looking for a Speech and Language Therapist to join our in-house clinical team at Benton House school Working collaboratively with the education team, you will deliver bespoke Speech and Language Therapy assessment and intervention to pupils who may have experienced developmental trauma, be neurodivergent or have SEMH needs. You will work within the standards provided in the OFG Speech and Language Therapy Ways of Working. This will guide your practice within an education setting and clarify your roles and responsibilities, while taking into account the requirements of your governing and professional bodies. You will be given responsibility for holding a Speech and Language therapy caseload, with the full support of your designated clinical supervisor and site lead, also contributing to staff training and consultation as required This post would suit a resilient, creative and enthusiastic individual. Our Clinical Teams help maintain a person-centred, empowering approach always putting the pupils we support at the forefront of everything they do. All our settings maintain a strong safeguarding culture, and the pupils we support are heard, respected, and involved in decisions that affect them. We strive for excellence, which is why we are one of the leading service providers in the UK. With this in mind, we are looking for a Speech and Language Therapist who shares our vision to use innovative approaches to enhance the quality of life and outcomes of the pupils we support. Location: Benton House School - Benton NE7 7XE - Benton House School forms part of our Acorn Education brand, and is an independent specialist day school, supporting children and young people aged 5 - 14 years. Benton House School - Welcome School Finder - Acorn For further information regarding this vacancy please refer to the Job Description and Person Specification attached. Essential Criteria: Undergraduate or Postgraduate degree in Speech and Language Therapy HCPC registered 1-2 yrs experience as a fully registered member of the RCSLT working in a similar setting. Some relevant experience in a previously held job of engaging and working with individuals presenting with complex and diverse communication profiles Some knowledge of neurodiversity and trauma informed practice Some experience of multi-disciplinary working in a range of settings Some experience of communicating with/working with families/relatives and carers An interest in developing knowledge and skills in different areas of SaLT practice Good relationship building, analytical and judgmental skills Good communication skills (oral and written) Good time management and organisational skills Competent in core areas of SaLT practice and clear understanding of RCSLT Communication Standards Knowledge of different SaLT assessment tools, types of intervention and knowledge of how to formulate support plans based on needs profile Knowledge of legislation and its implications for both clinical practice and professional management in relation to the client group Ability to work collaboratively as part of the multi-disciplinary team Willingness to attend training and working towards further qualifications relevant to the client group supporting Desirable: Some understanding of the other differences, e.g. sensory and motor, which may impact on an individual's communication strengths, differences, traits, difficulties and needs profile Some evidence of understanding the relationship between arousal levels and communication Full driving license and access to a car (Highly Desirable) Why work for us? Alongside working with a network of over 350 clinical colleagues with regular forums for peer reflection and practice development, Outcomes First Group offer an array of flexible benefit options: Benefits Your health and wellbeing are important to us, so you'll get an exceptional reward and flexible benefits package including: £2,000 training allowance Life Assurance Pension scheme with options to increase your contributions "Your Wellbeing Matters" - access to a wide range of first-class mental health support services and physical heath checks You'll work 80% of your contractual hours for 100% of your pay, giving you more time to do the things that make you happy. 4DWW is subject to successful completion of probation and is not a contractual benefit Family Growth Support - inclusive benefits package covering enhanced maternity and paternity leave, along with paid fertility treatment support. A wide range of health, wellbeing, and insurance benefits 100's of discount options valid in the UK and abroad Cycle to Work Schemes Electric Car Purchase Scheme Critical illness cover £3000 Welcome Bonus (T&C's apply) At Outcomes First Group we are committed to the safeguarding and promoting the welfare of our pupils and young people. All successful applicants will be subject to social media checks and successful applicants to a fully enhanced DBS . click apply for full job details
Oct 01, 2025
Full time
Are you looking for an employer who can offer you opportunities for growth and development in your speech and language therapy career- All whilst working within a friendly multidisciplinary team in a rewarding education setting? Do you want to have opportunities to participate in research projects, special interest groups and form part of a wider speech and language therapy network that meets regularly for training & development? Do you want to have flexibility and be able to work creatively to deliver specialist SaLT assessment and intervention fostering independence within an education setting? Do you want to be part of developing an enhanced speech and language therapy offer through supporting the growth of apprentices, students and therapy assistants? How about working for an employer who has been awarded a 'Great Place to Work' for the 5th year running? Does working 4 days a week with FULL pay sound like a dream?! It doesn't have to be! Have a better work/life balance and come and work for Outcomes First Group! Job Title: Speech and Language Therapist Location: Benton House School - Benton NE7 7XE Salary: Up to £53,200 pro rata (dependent on experience) plus £3000 Welcome Bonus (Welcome Bonus is payable as one payment of £1,500 after completion of one month and one further payment of £1,500 upon completion of your final probation period. T&C's Apply Please note- basic grade SALT offers from £33,000+, Specialist from £39,500+ & Highly specialist from £48,000+ Hours: 37.5 hours per week, Monday to Friday, hours to overlap with core school hours (Part time hours may be considered) Contract: Permanent (Term time only, or flexibility around full-time contract can be discussed based on your personal circumstances) In a world where the demand for clinical support is increasing daily, we understand the importance and value of the work you carry out. Your unique skills and expertise are critical to building better outcomes for our pupils. This is why we aim to have a multidisciplinary clinical team for each of our sites to provide this vital provision in collaboration with our education teams. Creating an environment where our pupils can truly flourish and grow in independence is key. We understand the value of helping our employees develop in their careers. For clinicians to achieve their Continued Professional Development (CPD) goals we offer a £2000 training allowance, so that you can complete role specific training tailored to your individual requirements once your probation has been completed. About the Group: Outcomes First Group is the leading provider of world-class education. Our schools are a vital part of local communities in England, Scotland and Wales, with a renowned reputation for quality and positive outcomes for the children and young people we educate for. Our Acorn schools are there to meet the social and emotional needs of pupils who have faced trauma or adversity, equipping them for life's important steps. Our Options Autism schools support autistic pupils to value their uniqueness and access the world in their own way. Another division, Momenta Connect, supports young people to overcome barriers and engage with education. While our most recent addition, Blenheim Schools, enables outstanding futures through high-quality independent and international schools. Our Vision Empower every child, whatever their ability, with a world-class education that nurtures potential, inspires lifelong learning, and equips them to thrive in a diverse and evolving world. Our Mission We commit to unlocking our pupils' potential through personalised learning, innovation, and opportunity, supporting growth and aspirations. Our Promise WE LISTEN. We never assume. WE WORK TOGETHER. To make the remarkable happen. WE ARE ACCOUNTABLE. To each other and for one another. Our Promisedescribes the sort of people we are and our commitment to how we treat each other, work together and behave. It represents what's truly important to us as individuals and as a team. It is easily translatable into behaviours we all practice and experience every day. It's the golden thread that runs through every leader, team and individual. The role: We are looking for a Speech and Language Therapist to join our in-house clinical team at Benton House school Working collaboratively with the education team, you will deliver bespoke Speech and Language Therapy assessment and intervention to pupils who may have experienced developmental trauma, be neurodivergent or have SEMH needs. You will work within the standards provided in the OFG Speech and Language Therapy Ways of Working. This will guide your practice within an education setting and clarify your roles and responsibilities, while taking into account the requirements of your governing and professional bodies. You will be given responsibility for holding a Speech and Language therapy caseload, with the full support of your designated clinical supervisor and site lead, also contributing to staff training and consultation as required This post would suit a resilient, creative and enthusiastic individual. Our Clinical Teams help maintain a person-centred, empowering approach always putting the pupils we support at the forefront of everything they do. All our settings maintain a strong safeguarding culture, and the pupils we support are heard, respected, and involved in decisions that affect them. We strive for excellence, which is why we are one of the leading service providers in the UK. With this in mind, we are looking for a Speech and Language Therapist who shares our vision to use innovative approaches to enhance the quality of life and outcomes of the pupils we support. Location: Benton House School - Benton NE7 7XE - Benton House School forms part of our Acorn Education brand, and is an independent specialist day school, supporting children and young people aged 5 - 14 years. Benton House School - Welcome School Finder - Acorn For further information regarding this vacancy please refer to the Job Description and Person Specification attached. Essential Criteria: Undergraduate or Postgraduate degree in Speech and Language Therapy HCPC registered 1-2 yrs experience as a fully registered member of the RCSLT working in a similar setting. Some relevant experience in a previously held job of engaging and working with individuals presenting with complex and diverse communication profiles Some knowledge of neurodiversity and trauma informed practice Some experience of multi-disciplinary working in a range of settings Some experience of communicating with/working with families/relatives and carers An interest in developing knowledge and skills in different areas of SaLT practice Good relationship building, analytical and judgmental skills Good communication skills (oral and written) Good time management and organisational skills Competent in core areas of SaLT practice and clear understanding of RCSLT Communication Standards Knowledge of different SaLT assessment tools, types of intervention and knowledge of how to formulate support plans based on needs profile Knowledge of legislation and its implications for both clinical practice and professional management in relation to the client group Ability to work collaboratively as part of the multi-disciplinary team Willingness to attend training and working towards further qualifications relevant to the client group supporting Desirable: Some understanding of the other differences, e.g. sensory and motor, which may impact on an individual's communication strengths, differences, traits, difficulties and needs profile Some evidence of understanding the relationship between arousal levels and communication Full driving license and access to a car (Highly Desirable) Why work for us? Alongside working with a network of over 350 clinical colleagues with regular forums for peer reflection and practice development, Outcomes First Group offer an array of flexible benefit options: Benefits Your health and wellbeing are important to us, so you'll get an exceptional reward and flexible benefits package including: £2,000 training allowance Life Assurance Pension scheme with options to increase your contributions "Your Wellbeing Matters" - access to a wide range of first-class mental health support services and physical heath checks You'll work 80% of your contractual hours for 100% of your pay, giving you more time to do the things that make you happy. 4DWW is subject to successful completion of probation and is not a contractual benefit Family Growth Support - inclusive benefits package covering enhanced maternity and paternity leave, along with paid fertility treatment support. A wide range of health, wellbeing, and insurance benefits 100's of discount options valid in the UK and abroad Cycle to Work Schemes Electric Car Purchase Scheme Critical illness cover £3000 Welcome Bonus (T&C's apply) At Outcomes First Group we are committed to the safeguarding and promoting the welfare of our pupils and young people. All successful applicants will be subject to social media checks and successful applicants to a fully enhanced DBS . click apply for full job details
We're looking for an Assistant Engineer to join our Design team based in Salford. Within this role, you can enjoy competitive annual holiday entitlement with opportunities to buy/sell leave, a fantastic, matched pension scheme, a share in the success you help to create by investing in Kier through our Sharesave and Share Incentive Plans and even more Location : Salford, Greater Manchester Hours : 37.5 hours per week - some flexibility on hours available if desired, just let us know when you speak to us What will you be responsible for? As an Assistant Engineer , you'll be working within the Civil Engineering team, supporting them in producing highways designs, drawings, reports and supporting documentation in accordance with the brief, timescales and budgetary allocation. Your day to day will include: Producing and checking coordinated drawings, design models, schedules and specifications within a quality assurance environment, checking and coordinating civil and structural design information with other technical disciplines, visiting building sites, carrying out site surveys and inspections, visiting other Kier, consultant, and client offices on occasions to attend meetings Preparing preliminary and detailed designs in accordance with approved design procedures for local and national authorities, supporting the engineers & senior engineers within the design team on various design duties including but not limited to, production of design schedules, health, safety and welfare contract documentation in accordance with the construction, design & management regulations 2015 and production of design drawings Assisting in the delivery of technical and feasibility studies satisfying client's technical specifications, assessment of potential risks, materials, and costs, complying with Kier's & client's guidelines and regulations including permits, safety etc Delivering technical files and other technical documentation as required, conducting on site investigations and analyse data (maps, reports, tests, drawings and other) Contributing towards technical excellence and innovation across the team, assisting in the provision of innovative solutions to engineering problems What are we looking for? This role of Assistant Engineer is great for you if: You hold relevant professional qualifications Competent and a strong working knowledge of civil engineering design software e.g AutoCAD Rewards and benefits We're proud to be able to offer our brilliant people a wide variety of benefits that you can tailor to your needs. You can see more information of benefits here. Diversity and inclusion Making Kier a diverse and inclusive place to work is a huge priority for us. We're proud of the steps we've taken so far, but we know we must always do more. Our employees are key in shaping Kier's diversity and inclusion initiatives and our people have made a huge impact on how we work, by using their experiences to shape our policies. You can see our D&I action plan here. We look forward to seeing your application to join the Matched pension scheme up to 7.5%, Life Assurance, Enhanced Family Friendly Policies, Discounts on go-to brands, Free Heath and wellbeing services, Training and development schemes, Electric Vehicle Leasing, Paid volunteering leave.
Oct 01, 2025
Full time
We're looking for an Assistant Engineer to join our Design team based in Salford. Within this role, you can enjoy competitive annual holiday entitlement with opportunities to buy/sell leave, a fantastic, matched pension scheme, a share in the success you help to create by investing in Kier through our Sharesave and Share Incentive Plans and even more Location : Salford, Greater Manchester Hours : 37.5 hours per week - some flexibility on hours available if desired, just let us know when you speak to us What will you be responsible for? As an Assistant Engineer , you'll be working within the Civil Engineering team, supporting them in producing highways designs, drawings, reports and supporting documentation in accordance with the brief, timescales and budgetary allocation. Your day to day will include: Producing and checking coordinated drawings, design models, schedules and specifications within a quality assurance environment, checking and coordinating civil and structural design information with other technical disciplines, visiting building sites, carrying out site surveys and inspections, visiting other Kier, consultant, and client offices on occasions to attend meetings Preparing preliminary and detailed designs in accordance with approved design procedures for local and national authorities, supporting the engineers & senior engineers within the design team on various design duties including but not limited to, production of design schedules, health, safety and welfare contract documentation in accordance with the construction, design & management regulations 2015 and production of design drawings Assisting in the delivery of technical and feasibility studies satisfying client's technical specifications, assessment of potential risks, materials, and costs, complying with Kier's & client's guidelines and regulations including permits, safety etc Delivering technical files and other technical documentation as required, conducting on site investigations and analyse data (maps, reports, tests, drawings and other) Contributing towards technical excellence and innovation across the team, assisting in the provision of innovative solutions to engineering problems What are we looking for? This role of Assistant Engineer is great for you if: You hold relevant professional qualifications Competent and a strong working knowledge of civil engineering design software e.g AutoCAD Rewards and benefits We're proud to be able to offer our brilliant people a wide variety of benefits that you can tailor to your needs. You can see more information of benefits here. Diversity and inclusion Making Kier a diverse and inclusive place to work is a huge priority for us. We're proud of the steps we've taken so far, but we know we must always do more. Our employees are key in shaping Kier's diversity and inclusion initiatives and our people have made a huge impact on how we work, by using their experiences to shape our policies. You can see our D&I action plan here. We look forward to seeing your application to join the Matched pension scheme up to 7.5%, Life Assurance, Enhanced Family Friendly Policies, Discounts on go-to brands, Free Heath and wellbeing services, Training and development schemes, Electric Vehicle Leasing, Paid volunteering leave.
Job Title: Fraud/Complaints Contact Center Manager (CCM) Department: Operations Management Responsibility for: Assistant Contact Centre Managers (ACCM) Travel Required : No Reports to : VP / Director of Delivery Location: Site-Based or Working At Home Contract Type: TBC Grade: TBC Job Summary / Overview The Fraud/Complaints CCM is the manager of the staff, premises, operations and their relationship with the Clients as appropriate for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using Teleperformance standards that are applicable for the business. The CCM is responsible for operational delivery (Performance and P&L), the role based on site and/or working at home (WAH). In Complaints you will manage the LOB you must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. The role focuses on improving complaint resolution efficiency, identifying root causes, and driving continuous improvement to enhance the overall customer experience. With our Fraud telephony lines, you will manage an LOB and play a key role in protecting our customers by identifying and mitigating fraud threats. You will work collaboratively with stakeholders across the business, leveraging your expertise to help assess and enhance fraud controls. Additionally, you will engage with industry bodies and regulators to ensure alignment with best practices and regulatory requirements. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Manages and is responsible for day-to-day activities of one or more unit of operations Is fully accountable for performance of their business unit/s across all business and client targets, including all financial metrics, client KPIs, absence, attrition, engagement and others as appropriate, and takes appropriate steps with their teams (with the support of others where appropriate) to ensure good performance is consistently achieved Strategically plans with VP / Director of Delivery and executes to enhance profitability, productivity, and efficiency throughout the company's operations Owns the delivery of all financial targets and GM, by setting appropriate budgets, controlling spend and creating plans to rectify if not on target to deliver against financial forecasts Manage the daily/weekly/monthly P&L Oversees the daily operation of the call centre and its various components, ensuring SOW compliance and KPI goals. Including CSAT, ESAT and KSAT Prepares/reviews financial and/or operational analysis and reports on a daily / weekly / monthly basis Spends time on floor to audit current procedures to monitor and improve efficiency of operations Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritise their actions for the day Leads, manages, develops and motivates a team of ACCM's in line with organizational management processes (TOPS) with the focus on developing a highly motivated Contact Centre Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each ACCM, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed Ensures ACCMs and Team Leaders in business unit/s are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied Participate in monthly and quarterly ATAC meetings Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate Demonstrates expertise on Teleperformance's tools, service offerings and processes, and a deep understanding of the client's requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs. Can also confidently talk about these options to prospective new clients and host visits to their business unit/s to showcase Teleperformance's capabilities Hosts client MBRs and QBRs as needed to ensure ongoing client confidence of performance and development of strategic direction for the business area/s Develops or assists with the development and implementation of policies and procedures consistent with those of the organisation Builds relationships and works closely with own team and key stakeholders to achieve optimum performance and engagement levels at all times, developing and implementing strategic initiatives across the site with their support Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively on site Creates opportunities for employees in their business unit/s to regularly voice their opinions, feedback, ideas and concerns, and responds swiftly to effectively resolve any issues. Works together with their teams and other stakeholders as necessary to identify issues and generate action plans to ensure delivery of performance/KPI focus areas Works in close partnership with the client to understand their business and their strategic objectives, inspiring a culture of client-centricity to meet and exceed performance expectations Completes business critical reports on time and ensure this includes meaningful and relevant information and commentary. This includes the AMF, Contribution Report, Drill Sheet, Stoplight Report, and any client specific reports not completed by Client Services Leads a business culture where data protection, security and prevention of fraud is a top priority for all job roles within account areas, driving full operational compliance with all GECSP, HR and other policies and procedures Responsible for the health, safety and welfare of yourself, your team and surrounding colleagues. Work with your cluster VP to deliver all health & safety needs, promote a strong health and safety culture, demonstrate leadership and commitment with respect to the safety management system. Identify opportunities for continual improvement Leads by example and consistently demonstrates the Teleperformance values of Professionalism, Integrity, Commitment, Innovation and Respect in every interaction Fosters a working culture which is built on embracing diversity, respect and positivity, and has a zero-tolerance attitude towards bullying & harassment, and any other unethical behaviours or practices Other duties as assigned. Main Job Requirements Education and Specific Training Bachelor's degree or equivalent experience in a call centre or business related field (e.g., management, sales) Work Experience Minimum 3 years' experience of complaint management in a regulated environment preferably Financial Service Minimum 2 years' experience of fraud management in a regulated financial services environment Experience of managing a large operation of 200+ people Experience of outsourcing preferable Special Certifications Lean Six Sigma certification at Green Belt level, preferred - Required Skills Technical Skills Comprehensive computer skills Proficient use of Microsoft Office tools including MS Word, PowerPoint, Excel, Outlook and others Ability to use Excel's advanced analytical tools such as run charts, histograms, pareto charts, scatter plots etc., preferred Competencies and Specific Skills Achievement oriented Superior analytical ability Superior communication skills Robust and commercially balanced decision-making Flexibility Sound reasoning & judgement Excellent leadership and management skills Planning and organizing Lead by example / integrity Problem Solving Employee & Client satisfaction orientated Self-motivated and can motivate others Highly advanced team building skills Strategic and commercial thinker High levels of resilience and focus Coaching focus Advanced facilitation & presentation skills Advanced project management skills Advanced change management skills Advanced KPI knowledge and understanding Commercially astute Driven to succeed Continuous improvement mindset
Oct 01, 2025
Full time
Job Title: Fraud/Complaints Contact Center Manager (CCM) Department: Operations Management Responsibility for: Assistant Contact Centre Managers (ACCM) Travel Required : No Reports to : VP / Director of Delivery Location: Site-Based or Working At Home Contract Type: TBC Grade: TBC Job Summary / Overview The Fraud/Complaints CCM is the manager of the staff, premises, operations and their relationship with the Clients as appropriate for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using Teleperformance standards that are applicable for the business. The CCM is responsible for operational delivery (Performance and P&L), the role based on site and/or working at home (WAH). In Complaints you will manage the LOB you must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. The role focuses on improving complaint resolution efficiency, identifying root causes, and driving continuous improvement to enhance the overall customer experience. With our Fraud telephony lines, you will manage an LOB and play a key role in protecting our customers by identifying and mitigating fraud threats. You will work collaboratively with stakeholders across the business, leveraging your expertise to help assess and enhance fraud controls. Additionally, you will engage with industry bodies and regulators to ensure alignment with best practices and regulatory requirements. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Manages and is responsible for day-to-day activities of one or more unit of operations Is fully accountable for performance of their business unit/s across all business and client targets, including all financial metrics, client KPIs, absence, attrition, engagement and others as appropriate, and takes appropriate steps with their teams (with the support of others where appropriate) to ensure good performance is consistently achieved Strategically plans with VP / Director of Delivery and executes to enhance profitability, productivity, and efficiency throughout the company's operations Owns the delivery of all financial targets and GM, by setting appropriate budgets, controlling spend and creating plans to rectify if not on target to deliver against financial forecasts Manage the daily/weekly/monthly P&L Oversees the daily operation of the call centre and its various components, ensuring SOW compliance and KPI goals. Including CSAT, ESAT and KSAT Prepares/reviews financial and/or operational analysis and reports on a daily / weekly / monthly basis Spends time on floor to audit current procedures to monitor and improve efficiency of operations Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritise their actions for the day Leads, manages, develops and motivates a team of ACCM's in line with organizational management processes (TOPS) with the focus on developing a highly motivated Contact Centre Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each ACCM, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed Ensures ACCMs and Team Leaders in business unit/s are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied Participate in monthly and quarterly ATAC meetings Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate Demonstrates expertise on Teleperformance's tools, service offerings and processes, and a deep understanding of the client's requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs. Can also confidently talk about these options to prospective new clients and host visits to their business unit/s to showcase Teleperformance's capabilities Hosts client MBRs and QBRs as needed to ensure ongoing client confidence of performance and development of strategic direction for the business area/s Develops or assists with the development and implementation of policies and procedures consistent with those of the organisation Builds relationships and works closely with own team and key stakeholders to achieve optimum performance and engagement levels at all times, developing and implementing strategic initiatives across the site with their support Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively on site Creates opportunities for employees in their business unit/s to regularly voice their opinions, feedback, ideas and concerns, and responds swiftly to effectively resolve any issues. Works together with their teams and other stakeholders as necessary to identify issues and generate action plans to ensure delivery of performance/KPI focus areas Works in close partnership with the client to understand their business and their strategic objectives, inspiring a culture of client-centricity to meet and exceed performance expectations Completes business critical reports on time and ensure this includes meaningful and relevant information and commentary. This includes the AMF, Contribution Report, Drill Sheet, Stoplight Report, and any client specific reports not completed by Client Services Leads a business culture where data protection, security and prevention of fraud is a top priority for all job roles within account areas, driving full operational compliance with all GECSP, HR and other policies and procedures Responsible for the health, safety and welfare of yourself, your team and surrounding colleagues. Work with your cluster VP to deliver all health & safety needs, promote a strong health and safety culture, demonstrate leadership and commitment with respect to the safety management system. Identify opportunities for continual improvement Leads by example and consistently demonstrates the Teleperformance values of Professionalism, Integrity, Commitment, Innovation and Respect in every interaction Fosters a working culture which is built on embracing diversity, respect and positivity, and has a zero-tolerance attitude towards bullying & harassment, and any other unethical behaviours or practices Other duties as assigned. Main Job Requirements Education and Specific Training Bachelor's degree or equivalent experience in a call centre or business related field (e.g., management, sales) Work Experience Minimum 3 years' experience of complaint management in a regulated environment preferably Financial Service Minimum 2 years' experience of fraud management in a regulated financial services environment Experience of managing a large operation of 200+ people Experience of outsourcing preferable Special Certifications Lean Six Sigma certification at Green Belt level, preferred - Required Skills Technical Skills Comprehensive computer skills Proficient use of Microsoft Office tools including MS Word, PowerPoint, Excel, Outlook and others Ability to use Excel's advanced analytical tools such as run charts, histograms, pareto charts, scatter plots etc., preferred Competencies and Specific Skills Achievement oriented Superior analytical ability Superior communication skills Robust and commercially balanced decision-making Flexibility Sound reasoning & judgement Excellent leadership and management skills Planning and organizing Lead by example / integrity Problem Solving Employee & Client satisfaction orientated Self-motivated and can motivate others Highly advanced team building skills Strategic and commercial thinker High levels of resilience and focus Coaching focus Advanced facilitation & presentation skills Advanced project management skills Advanced change management skills Advanced KPI knowledge and understanding Commercially astute Driven to succeed Continuous improvement mindset
Job Title: Fraud/Complaints Contact Center Manager (CCM) Department: Operations Management Responsibility for: Assistant Contact Centre Managers (ACCM) Travel Required : No Reports to : VP / Director of Delivery Location: Site-Based or Working At Home Contract Type: TBC Grade: TBC Job Summary / Overview The Fraud/Complaints CCM is the manager of the staff, premises, operations and their relationship with the Clients as appropriate for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using Teleperformance standards that are applicable for the business. The CCM is responsible for operational delivery (Performance and P&L), the role based on site and/or working at home (WAH). In Complaints you will manage the LOB you must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. The role focuses on improving complaint resolution efficiency, identifying root causes, and driving continuous improvement to enhance the overall customer experience. With our Fraud telephony lines, you will manage an LOB and play a key role in protecting our customers by identifying and mitigating fraud threats. You will work collaboratively with stakeholders across the business, leveraging your expertise to help assess and enhance fraud controls. Additionally, you will engage with industry bodies and regulators to ensure alignment with best practices and regulatory requirements. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Manages and is responsible for day-to-day activities of one or more unit of operations Is fully accountable for performance of their business unit/s across all business and client targets, including all financial metrics, client KPIs, absence, attrition, engagement and others as appropriate, and takes appropriate steps with their teams (with the support of others where appropriate) to ensure good performance is consistently achieved Strategically plans with VP / Director of Delivery and executes to enhance profitability, productivity, and efficiency throughout the company's operations Owns the delivery of all financial targets and GM, by setting appropriate budgets, controlling spend and creating plans to rectify if not on target to deliver against financial forecasts Manage the daily/weekly/monthly P&L Oversees the daily operation of the call centre and its various components, ensuring SOW compliance and KPI goals. Including CSAT, ESAT and KSAT Prepares/reviews financial and/or operational analysis and reports on a daily / weekly / monthly basis Spends time on floor to audit current procedures to monitor and improve efficiency of operations Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritise their actions for the day Leads, manages, develops and motivates a team of ACCM's in line with organizational management processes (TOPS) with the focus on developing a highly motivated Contact Centre Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each ACCM, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed Ensures ACCMs and Team Leaders in business unit/s are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied Participate in monthly and quarterly ATAC meetings Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate Demonstrates expertise on Teleperformance's tools, service offerings and processes, and a deep understanding of the client's requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs. Can also confidently talk about these options to prospective new clients and host visits to their business unit/s to showcase Teleperformance's capabilities Hosts client MBRs and QBRs as needed to ensure ongoing client confidence of performance and development of strategic direction for the business area/s Develops or assists with the development and implementation of policies and procedures consistent with those of the organisation Builds relationships and works closely with own team and key stakeholders to achieve optimum performance and engagement levels at all times, developing and implementing strategic initiatives across the site with their support Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively on site Creates opportunities for employees in their business unit/s to regularly voice their opinions, feedback, ideas and concerns, and responds swiftly to effectively resolve any issues. Works together with their teams and other stakeholders as necessary to identify issues and generate action plans to ensure delivery of performance/KPI focus areas Works in close partnership with the client to understand their business and their strategic objectives, inspiring a culture of client-centricity to meet and exceed performance expectations Completes business critical reports on time and ensure this includes meaningful and relevant information and commentary. This includes the AMF, Contribution Report, Drill Sheet, Stoplight Report, and any client specific reports not completed by Client Services Leads a business culture where data protection, security and prevention of fraud is a top priority for all job roles within account areas, driving full operational compliance with all GECSP, HR and other policies and procedures Responsible for the health, safety and welfare of yourself, your team and surrounding colleagues. Work with your cluster VP to deliver all health & safety needs, promote a strong health and safety culture, demonstrate leadership and commitment with respect to the safety management system. Identify opportunities for continual improvement Leads by example and consistently demonstrates the Teleperformance values of Professionalism, Integrity, Commitment, Innovation and Respect in every interaction Fosters a working culture which is built on embracing diversity, respect and positivity, and has a zero-tolerance attitude towards bullying & harassment, and any other unethical behaviours or practices Other duties as assigned. Main Job Requirements Education and Specific Training Bachelor's degree or equivalent experience in a call centre or business related field (e.g., management, sales) Work Experience Minimum 3 years' experience of complaint management in a regulated environment preferably Financial Service Minimum 2 years' experience of fraud management in a regulated financial services environment Experience of managing a large operation of 200+ people Experience of outsourcing preferable Special Certifications Lean Six Sigma certification at Green Belt level, preferred - Required Skills Technical Skills Comprehensive computer skills Proficient use of Microsoft Office tools including MS Word, PowerPoint, Excel, Outlook and others Ability to use Excel's advanced analytical tools such as run charts, histograms, pareto charts, scatter plots etc., preferred Competencies and Specific Skills Achievement oriented Superior analytical ability Superior communication skills Robust and commercially balanced decision-making Flexibility Sound reasoning & judgement Excellent leadership and management skills Planning and organizing Lead by example / integrity Problem Solving Employee & Client satisfaction orientated Self-motivated and can motivate others Highly advanced team building skills Strategic and commercial thinker High levels of resilience and focus Coaching focus Advanced facilitation & presentation skills Advanced project management skills Advanced change management skills Advanced KPI knowledge and understanding Commercially astute Driven to succeed Continuous improvement mindset
Oct 01, 2025
Full time
Job Title: Fraud/Complaints Contact Center Manager (CCM) Department: Operations Management Responsibility for: Assistant Contact Centre Managers (ACCM) Travel Required : No Reports to : VP / Director of Delivery Location: Site-Based or Working At Home Contract Type: TBC Grade: TBC Job Summary / Overview The Fraud/Complaints CCM is the manager of the staff, premises, operations and their relationship with the Clients as appropriate for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using Teleperformance standards that are applicable for the business. The CCM is responsible for operational delivery (Performance and P&L), the role based on site and/or working at home (WAH). In Complaints you will manage the LOB you must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. The role focuses on improving complaint resolution efficiency, identifying root causes, and driving continuous improvement to enhance the overall customer experience. With our Fraud telephony lines, you will manage an LOB and play a key role in protecting our customers by identifying and mitigating fraud threats. You will work collaboratively with stakeholders across the business, leveraging your expertise to help assess and enhance fraud controls. Additionally, you will engage with industry bodies and regulators to ensure alignment with best practices and regulatory requirements. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Manages and is responsible for day-to-day activities of one or more unit of operations Is fully accountable for performance of their business unit/s across all business and client targets, including all financial metrics, client KPIs, absence, attrition, engagement and others as appropriate, and takes appropriate steps with their teams (with the support of others where appropriate) to ensure good performance is consistently achieved Strategically plans with VP / Director of Delivery and executes to enhance profitability, productivity, and efficiency throughout the company's operations Owns the delivery of all financial targets and GM, by setting appropriate budgets, controlling spend and creating plans to rectify if not on target to deliver against financial forecasts Manage the daily/weekly/monthly P&L Oversees the daily operation of the call centre and its various components, ensuring SOW compliance and KPI goals. Including CSAT, ESAT and KSAT Prepares/reviews financial and/or operational analysis and reports on a daily / weekly / monthly basis Spends time on floor to audit current procedures to monitor and improve efficiency of operations Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritise their actions for the day Leads, manages, develops and motivates a team of ACCM's in line with organizational management processes (TOPS) with the focus on developing a highly motivated Contact Centre Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each ACCM, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed Ensures ACCMs and Team Leaders in business unit/s are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied Participate in monthly and quarterly ATAC meetings Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate Demonstrates expertise on Teleperformance's tools, service offerings and processes, and a deep understanding of the client's requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs. Can also confidently talk about these options to prospective new clients and host visits to their business unit/s to showcase Teleperformance's capabilities Hosts client MBRs and QBRs as needed to ensure ongoing client confidence of performance and development of strategic direction for the business area/s Develops or assists with the development and implementation of policies and procedures consistent with those of the organisation Builds relationships and works closely with own team and key stakeholders to achieve optimum performance and engagement levels at all times, developing and implementing strategic initiatives across the site with their support Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively on site Creates opportunities for employees in their business unit/s to regularly voice their opinions, feedback, ideas and concerns, and responds swiftly to effectively resolve any issues. Works together with their teams and other stakeholders as necessary to identify issues and generate action plans to ensure delivery of performance/KPI focus areas Works in close partnership with the client to understand their business and their strategic objectives, inspiring a culture of client-centricity to meet and exceed performance expectations Completes business critical reports on time and ensure this includes meaningful and relevant information and commentary. This includes the AMF, Contribution Report, Drill Sheet, Stoplight Report, and any client specific reports not completed by Client Services Leads a business culture where data protection, security and prevention of fraud is a top priority for all job roles within account areas, driving full operational compliance with all GECSP, HR and other policies and procedures Responsible for the health, safety and welfare of yourself, your team and surrounding colleagues. Work with your cluster VP to deliver all health & safety needs, promote a strong health and safety culture, demonstrate leadership and commitment with respect to the safety management system. Identify opportunities for continual improvement Leads by example and consistently demonstrates the Teleperformance values of Professionalism, Integrity, Commitment, Innovation and Respect in every interaction Fosters a working culture which is built on embracing diversity, respect and positivity, and has a zero-tolerance attitude towards bullying & harassment, and any other unethical behaviours or practices Other duties as assigned. Main Job Requirements Education and Specific Training Bachelor's degree or equivalent experience in a call centre or business related field (e.g., management, sales) Work Experience Minimum 3 years' experience of complaint management in a regulated environment preferably Financial Service Minimum 2 years' experience of fraud management in a regulated financial services environment Experience of managing a large operation of 200+ people Experience of outsourcing preferable Special Certifications Lean Six Sigma certification at Green Belt level, preferred - Required Skills Technical Skills Comprehensive computer skills Proficient use of Microsoft Office tools including MS Word, PowerPoint, Excel, Outlook and others Ability to use Excel's advanced analytical tools such as run charts, histograms, pareto charts, scatter plots etc., preferred Competencies and Specific Skills Achievement oriented Superior analytical ability Superior communication skills Robust and commercially balanced decision-making Flexibility Sound reasoning & judgement Excellent leadership and management skills Planning and organizing Lead by example / integrity Problem Solving Employee & Client satisfaction orientated Self-motivated and can motivate others Highly advanced team building skills Strategic and commercial thinker High levels of resilience and focus Coaching focus Advanced facilitation & presentation skills Advanced project management skills Advanced change management skills Advanced KPI knowledge and understanding Commercially astute Driven to succeed Continuous improvement mindset
Job Title: Fraud/Complaints Contact Center Manager (CCM) Department: Operations Management Responsibility for: Assistant Contact Centre Managers (ACCM) Travel Required : No Reports to : VP / Director of Delivery Location: Site-Based or Working At Home Contract Type: TBC Grade: TBC Job Summary / Overview The Fraud/Complaints CCM is the manager of the staff, premises, operations and their relationship with the Clients as appropriate for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using Teleperformance standards that are applicable for the business. The CCM is responsible for operational delivery (Performance and P&L), the role based on site and/or working at home (WAH). In Complaints you will manage the LOB you must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. The role focuses on improving complaint resolution efficiency, identifying root causes, and driving continuous improvement to enhance the overall customer experience. With our Fraud telephony lines, you will manage an LOB and play a key role in protecting our customers by identifying and mitigating fraud threats. You will work collaboratively with stakeholders across the business, leveraging your expertise to help assess and enhance fraud controls. Additionally, you will engage with industry bodies and regulators to ensure alignment with best practices and regulatory requirements. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Manages and is responsible for day-to-day activities of one or more unit of operations Is fully accountable for performance of their business unit/s across all business and client targets, including all financial metrics, client KPIs, absence, attrition, engagement and others as appropriate, and takes appropriate steps with their teams (with the support of others where appropriate) to ensure good performance is consistently achieved Strategically plans with VP / Director of Delivery and executes to enhance profitability, productivity, and efficiency throughout the company's operations Owns the delivery of all financial targets and GM, by setting appropriate budgets, controlling spend and creating plans to rectify if not on target to deliver against financial forecasts Manage the daily/weekly/monthly P&L Oversees the daily operation of the call centre and its various components, ensuring SOW compliance and KPI goals. Including CSAT, ESAT and KSAT Prepares/reviews financial and/or operational analysis and reports on a daily / weekly / monthly basis Spends time on floor to audit current procedures to monitor and improve efficiency of operations Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritise their actions for the day Leads, manages, develops and motivates a team of ACCM's in line with organizational management processes (TOPS) with the focus on developing a highly motivated Contact Centre Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each ACCM, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed Ensures ACCMs and Team Leaders in business unit/s are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied Participate in monthly and quarterly ATAC meetings Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate Demonstrates expertise on Teleperformance's tools, service offerings and processes, and a deep understanding of the client's requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs. Can also confidently talk about these options to prospective new clients and host visits to their business unit/s to showcase Teleperformance's capabilities Hosts client MBRs and QBRs as needed to ensure ongoing client confidence of performance and development of strategic direction for the business area/s Develops or assists with the development and implementation of policies and procedures consistent with those of the organisation Builds relationships and works closely with own team and key stakeholders to achieve optimum performance and engagement levels at all times, developing and implementing strategic initiatives across the site with their support Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively on site Creates opportunities for employees in their business unit/s to regularly voice their opinions, feedback, ideas and concerns, and responds swiftly to effectively resolve any issues. Works together with their teams and other stakeholders as necessary to identify issues and generate action plans to ensure delivery of performance/KPI focus areas Works in close partnership with the client to understand their business and their strategic objectives, inspiring a culture of client-centricity to meet and exceed performance expectations Completes business critical reports on time and ensure this includes meaningful and relevant information and commentary. This includes the AMF, Contribution Report, Drill Sheet, Stoplight Report, and any client specific reports not completed by Client Services Leads a business culture where data protection, security and prevention of fraud is a top priority for all job roles within account areas, driving full operational compliance with all GECSP, HR and other policies and procedures Responsible for the health, safety and welfare of yourself, your team and surrounding colleagues. Work with your cluster VP to deliver all health & safety needs, promote a strong health and safety culture, demonstrate leadership and commitment with respect to the safety management system. Identify opportunities for continual improvement Leads by example and consistently demonstrates the Teleperformance values of Professionalism, Integrity, Commitment, Innovation and Respect in every interaction Fosters a working culture which is built on embracing diversity, respect and positivity, and has a zero-tolerance attitude towards bullying & harassment, and any other unethical behaviours or practices Other duties as assigned. Main Job Requirements Education and Specific Training Bachelor's degree or equivalent experience in a call centre or business related field (e.g., management, sales) Work Experience Minimum 3 years' experience of complaint management in a regulated environment preferably Financial Service Minimum 2 years' experience of fraud management in a regulated financial services environment Experience of managing a large operation of 200+ people Experience of outsourcing preferable Special Certifications Lean Six Sigma certification at Green Belt level, preferred - Required Skills Technical Skills Comprehensive computer skills Proficient use of Microsoft Office tools including MS Word, PowerPoint, Excel, Outlook and others Ability to use Excel's advanced analytical tools such as run charts, histograms, pareto charts, scatter plots etc., preferred Competencies and Specific Skills Achievement oriented Superior analytical ability Superior communication skills Robust and commercially balanced decision-making Flexibility Sound reasoning & judgement Excellent leadership and management skills Planning and organizing Lead by example / integrity Problem Solving Employee & Client satisfaction orientated Self-motivated and can motivate others Highly advanced team building skills Strategic and commercial thinker High levels of resilience and focus Coaching focus Advanced facilitation & presentation skills Advanced project management skills Advanced change management skills Advanced KPI knowledge and understanding Commercially astute Driven to succeed Continuous improvement mindset
Oct 01, 2025
Full time
Job Title: Fraud/Complaints Contact Center Manager (CCM) Department: Operations Management Responsibility for: Assistant Contact Centre Managers (ACCM) Travel Required : No Reports to : VP / Director of Delivery Location: Site-Based or Working At Home Contract Type: TBC Grade: TBC Job Summary / Overview The Fraud/Complaints CCM is the manager of the staff, premises, operations and their relationship with the Clients as appropriate for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using Teleperformance standards that are applicable for the business. The CCM is responsible for operational delivery (Performance and P&L), the role based on site and/or working at home (WAH). In Complaints you will manage the LOB you must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. The role focuses on improving complaint resolution efficiency, identifying root causes, and driving continuous improvement to enhance the overall customer experience. With our Fraud telephony lines, you will manage an LOB and play a key role in protecting our customers by identifying and mitigating fraud threats. You will work collaboratively with stakeholders across the business, leveraging your expertise to help assess and enhance fraud controls. Additionally, you will engage with industry bodies and regulators to ensure alignment with best practices and regulatory requirements. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Manages and is responsible for day-to-day activities of one or more unit of operations Is fully accountable for performance of their business unit/s across all business and client targets, including all financial metrics, client KPIs, absence, attrition, engagement and others as appropriate, and takes appropriate steps with their teams (with the support of others where appropriate) to ensure good performance is consistently achieved Strategically plans with VP / Director of Delivery and executes to enhance profitability, productivity, and efficiency throughout the company's operations Owns the delivery of all financial targets and GM, by setting appropriate budgets, controlling spend and creating plans to rectify if not on target to deliver against financial forecasts Manage the daily/weekly/monthly P&L Oversees the daily operation of the call centre and its various components, ensuring SOW compliance and KPI goals. Including CSAT, ESAT and KSAT Prepares/reviews financial and/or operational analysis and reports on a daily / weekly / monthly basis Spends time on floor to audit current procedures to monitor and improve efficiency of operations Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritise their actions for the day Leads, manages, develops and motivates a team of ACCM's in line with organizational management processes (TOPS) with the focus on developing a highly motivated Contact Centre Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each ACCM, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed Ensures ACCMs and Team Leaders in business unit/s are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied Participate in monthly and quarterly ATAC meetings Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate Demonstrates expertise on Teleperformance's tools, service offerings and processes, and a deep understanding of the client's requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs. Can also confidently talk about these options to prospective new clients and host visits to their business unit/s to showcase Teleperformance's capabilities Hosts client MBRs and QBRs as needed to ensure ongoing client confidence of performance and development of strategic direction for the business area/s Develops or assists with the development and implementation of policies and procedures consistent with those of the organisation Builds relationships and works closely with own team and key stakeholders to achieve optimum performance and engagement levels at all times, developing and implementing strategic initiatives across the site with their support Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively on site Creates opportunities for employees in their business unit/s to regularly voice their opinions, feedback, ideas and concerns, and responds swiftly to effectively resolve any issues. Works together with their teams and other stakeholders as necessary to identify issues and generate action plans to ensure delivery of performance/KPI focus areas Works in close partnership with the client to understand their business and their strategic objectives, inspiring a culture of client-centricity to meet and exceed performance expectations Completes business critical reports on time and ensure this includes meaningful and relevant information and commentary. This includes the AMF, Contribution Report, Drill Sheet, Stoplight Report, and any client specific reports not completed by Client Services Leads a business culture where data protection, security and prevention of fraud is a top priority for all job roles within account areas, driving full operational compliance with all GECSP, HR and other policies and procedures Responsible for the health, safety and welfare of yourself, your team and surrounding colleagues. Work with your cluster VP to deliver all health & safety needs, promote a strong health and safety culture, demonstrate leadership and commitment with respect to the safety management system. Identify opportunities for continual improvement Leads by example and consistently demonstrates the Teleperformance values of Professionalism, Integrity, Commitment, Innovation and Respect in every interaction Fosters a working culture which is built on embracing diversity, respect and positivity, and has a zero-tolerance attitude towards bullying & harassment, and any other unethical behaviours or practices Other duties as assigned. Main Job Requirements Education and Specific Training Bachelor's degree or equivalent experience in a call centre or business related field (e.g., management, sales) Work Experience Minimum 3 years' experience of complaint management in a regulated environment preferably Financial Service Minimum 2 years' experience of fraud management in a regulated financial services environment Experience of managing a large operation of 200+ people Experience of outsourcing preferable Special Certifications Lean Six Sigma certification at Green Belt level, preferred - Required Skills Technical Skills Comprehensive computer skills Proficient use of Microsoft Office tools including MS Word, PowerPoint, Excel, Outlook and others Ability to use Excel's advanced analytical tools such as run charts, histograms, pareto charts, scatter plots etc., preferred Competencies and Specific Skills Achievement oriented Superior analytical ability Superior communication skills Robust and commercially balanced decision-making Flexibility Sound reasoning & judgement Excellent leadership and management skills Planning and organizing Lead by example / integrity Problem Solving Employee & Client satisfaction orientated Self-motivated and can motivate others Highly advanced team building skills Strategic and commercial thinker High levels of resilience and focus Coaching focus Advanced facilitation & presentation skills Advanced project management skills Advanced change management skills Advanced KPI knowledge and understanding Commercially astute Driven to succeed Continuous improvement mindset
Job Title: Fraud/Complaints Contact Center Manager (CCM) Department: Operations Management Responsibility for: Assistant Contact Centre Managers (ACCM) Travel Required : No Reports to : VP / Director of Delivery Location: Site-Based or Working At Home Contract Type: TBC Grade: TBC Job Summary / Overview The Fraud/Complaints CCM is the manager of the staff, premises, operations and their relationship with the Clients as appropriate for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using Teleperformance standards that are applicable for the business. The CCM is responsible for operational delivery (Performance and P&L), the role based on site and/or working at home (WAH). In Complaints you will manage the LOB you must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. The role focuses on improving complaint resolution efficiency, identifying root causes, and driving continuous improvement to enhance the overall customer experience. With our Fraud telephony lines, you will manage an LOB and play a key role in protecting our customers by identifying and mitigating fraud threats. You will work collaboratively with stakeholders across the business, leveraging your expertise to help assess and enhance fraud controls. Additionally, you will engage with industry bodies and regulators to ensure alignment with best practices and regulatory requirements. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Manages and is responsible for day-to-day activities of one or more unit of operations Is fully accountable for performance of their business unit/s across all business and client targets, including all financial metrics, client KPIs, absence, attrition, engagement and others as appropriate, and takes appropriate steps with their teams (with the support of others where appropriate) to ensure good performance is consistently achieved Strategically plans with VP / Director of Delivery and executes to enhance profitability, productivity, and efficiency throughout the company's operations Owns the delivery of all financial targets and GM, by setting appropriate budgets, controlling spend and creating plans to rectify if not on target to deliver against financial forecasts Manage the daily/weekly/monthly P&L Oversees the daily operation of the call centre and its various components, ensuring SOW compliance and KPI goals. Including CSAT, ESAT and KSAT Prepares/reviews financial and/or operational analysis and reports on a daily / weekly / monthly basis Spends time on floor to audit current procedures to monitor and improve efficiency of operations Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritise their actions for the day Leads, manages, develops and motivates a team of ACCM's in line with organizational management processes (TOPS) with the focus on developing a highly motivated Contact Centre Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each ACCM, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed Ensures ACCMs and Team Leaders in business unit/s are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied Participate in monthly and quarterly ATAC meetings Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate Demonstrates expertise on Teleperformance's tools, service offerings and processes, and a deep understanding of the client's requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs. Can also confidently talk about these options to prospective new clients and host visits to their business unit/s to showcase Teleperformance's capabilities Hosts client MBRs and QBRs as needed to ensure ongoing client confidence of performance and development of strategic direction for the business area/s Develops or assists with the development and implementation of policies and procedures consistent with those of the organisation Builds relationships and works closely with own team and key stakeholders to achieve optimum performance and engagement levels at all times, developing and implementing strategic initiatives across the site with their support Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively on site Creates opportunities for employees in their business unit/s to regularly voice their opinions, feedback, ideas and concerns, and responds swiftly to effectively resolve any issues. Works together with their teams and other stakeholders as necessary to identify issues and generate action plans to ensure delivery of performance/KPI focus areas Works in close partnership with the client to understand their business and their strategic objectives, inspiring a culture of client-centricity to meet and exceed performance expectations Completes business critical reports on time and ensure this includes meaningful and relevant information and commentary. This includes the AMF, Contribution Report, Drill Sheet, Stoplight Report, and any client specific reports not completed by Client Services Leads a business culture where data protection, security and prevention of fraud is a top priority for all job roles within account areas, driving full operational compliance with all GECSP, HR and other policies and procedures Responsible for the health, safety and welfare of yourself, your team and surrounding colleagues. Work with your cluster VP to deliver all health & safety needs, promote a strong health and safety culture, demonstrate leadership and commitment with respect to the safety management system. Identify opportunities for continual improvement Leads by example and consistently demonstrates the Teleperformance values of Professionalism, Integrity, Commitment, Innovation and Respect in every interaction Fosters a working culture which is built on embracing diversity, respect and positivity, and has a zero-tolerance attitude towards bullying & harassment, and any other unethical behaviours or practices Other duties as assigned. Main Job Requirements Education and Specific Training Bachelor's degree or equivalent experience in a call centre or business related field (e.g., management, sales) Work Experience Minimum 3 years' experience of complaint management in a regulated environment preferably Financial Service Minimum 2 years' experience of fraud management in a regulated financial services environment Experience of managing a large operation of 200+ people Experience of outsourcing preferable Special Certifications Lean Six Sigma certification at Green Belt level, preferred - Required Skills Technical Skills Comprehensive computer skills Proficient use of Microsoft Office tools including MS Word, PowerPoint, Excel, Outlook and others Ability to use Excel's advanced analytical tools such as run charts, histograms, pareto charts, scatter plots etc., preferred Competencies and Specific Skills Achievement oriented Superior analytical ability Superior communication skills Robust and commercially balanced decision-making Flexibility Sound reasoning & judgement Excellent leadership and management skills Planning and organizing Lead by example / integrity Problem Solving Employee & Client satisfaction orientated Self-motivated and can motivate others Highly advanced team building skills Strategic and commercial thinker High levels of resilience and focus Coaching focus Advanced facilitation & presentation skills Advanced project management skills Advanced change management skills Advanced KPI knowledge and understanding Commercially astute Driven to succeed Continuous improvement mindset
Oct 01, 2025
Full time
Job Title: Fraud/Complaints Contact Center Manager (CCM) Department: Operations Management Responsibility for: Assistant Contact Centre Managers (ACCM) Travel Required : No Reports to : VP / Director of Delivery Location: Site-Based or Working At Home Contract Type: TBC Grade: TBC Job Summary / Overview The Fraud/Complaints CCM is the manager of the staff, premises, operations and their relationship with the Clients as appropriate for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using Teleperformance standards that are applicable for the business. The CCM is responsible for operational delivery (Performance and P&L), the role based on site and/or working at home (WAH). In Complaints you will manage the LOB you must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. The role focuses on improving complaint resolution efficiency, identifying root causes, and driving continuous improvement to enhance the overall customer experience. With our Fraud telephony lines, you will manage an LOB and play a key role in protecting our customers by identifying and mitigating fraud threats. You will work collaboratively with stakeholders across the business, leveraging your expertise to help assess and enhance fraud controls. Additionally, you will engage with industry bodies and regulators to ensure alignment with best practices and regulatory requirements. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Manages and is responsible for day-to-day activities of one or more unit of operations Is fully accountable for performance of their business unit/s across all business and client targets, including all financial metrics, client KPIs, absence, attrition, engagement and others as appropriate, and takes appropriate steps with their teams (with the support of others where appropriate) to ensure good performance is consistently achieved Strategically plans with VP / Director of Delivery and executes to enhance profitability, productivity, and efficiency throughout the company's operations Owns the delivery of all financial targets and GM, by setting appropriate budgets, controlling spend and creating plans to rectify if not on target to deliver against financial forecasts Manage the daily/weekly/monthly P&L Oversees the daily operation of the call centre and its various components, ensuring SOW compliance and KPI goals. Including CSAT, ESAT and KSAT Prepares/reviews financial and/or operational analysis and reports on a daily / weekly / monthly basis Spends time on floor to audit current procedures to monitor and improve efficiency of operations Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritise their actions for the day Leads, manages, develops and motivates a team of ACCM's in line with organizational management processes (TOPS) with the focus on developing a highly motivated Contact Centre Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each ACCM, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed Ensures ACCMs and Team Leaders in business unit/s are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied Participate in monthly and quarterly ATAC meetings Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate Demonstrates expertise on Teleperformance's tools, service offerings and processes, and a deep understanding of the client's requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs. Can also confidently talk about these options to prospective new clients and host visits to their business unit/s to showcase Teleperformance's capabilities Hosts client MBRs and QBRs as needed to ensure ongoing client confidence of performance and development of strategic direction for the business area/s Develops or assists with the development and implementation of policies and procedures consistent with those of the organisation Builds relationships and works closely with own team and key stakeholders to achieve optimum performance and engagement levels at all times, developing and implementing strategic initiatives across the site with their support Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively on site Creates opportunities for employees in their business unit/s to regularly voice their opinions, feedback, ideas and concerns, and responds swiftly to effectively resolve any issues. Works together with their teams and other stakeholders as necessary to identify issues and generate action plans to ensure delivery of performance/KPI focus areas Works in close partnership with the client to understand their business and their strategic objectives, inspiring a culture of client-centricity to meet and exceed performance expectations Completes business critical reports on time and ensure this includes meaningful and relevant information and commentary. This includes the AMF, Contribution Report, Drill Sheet, Stoplight Report, and any client specific reports not completed by Client Services Leads a business culture where data protection, security and prevention of fraud is a top priority for all job roles within account areas, driving full operational compliance with all GECSP, HR and other policies and procedures Responsible for the health, safety and welfare of yourself, your team and surrounding colleagues. Work with your cluster VP to deliver all health & safety needs, promote a strong health and safety culture, demonstrate leadership and commitment with respect to the safety management system. Identify opportunities for continual improvement Leads by example and consistently demonstrates the Teleperformance values of Professionalism, Integrity, Commitment, Innovation and Respect in every interaction Fosters a working culture which is built on embracing diversity, respect and positivity, and has a zero-tolerance attitude towards bullying & harassment, and any other unethical behaviours or practices Other duties as assigned. Main Job Requirements Education and Specific Training Bachelor's degree or equivalent experience in a call centre or business related field (e.g., management, sales) Work Experience Minimum 3 years' experience of complaint management in a regulated environment preferably Financial Service Minimum 2 years' experience of fraud management in a regulated financial services environment Experience of managing a large operation of 200+ people Experience of outsourcing preferable Special Certifications Lean Six Sigma certification at Green Belt level, preferred - Required Skills Technical Skills Comprehensive computer skills Proficient use of Microsoft Office tools including MS Word, PowerPoint, Excel, Outlook and others Ability to use Excel's advanced analytical tools such as run charts, histograms, pareto charts, scatter plots etc., preferred Competencies and Specific Skills Achievement oriented Superior analytical ability Superior communication skills Robust and commercially balanced decision-making Flexibility Sound reasoning & judgement Excellent leadership and management skills Planning and organizing Lead by example / integrity Problem Solving Employee & Client satisfaction orientated Self-motivated and can motivate others Highly advanced team building skills Strategic and commercial thinker High levels of resilience and focus Coaching focus Advanced facilitation & presentation skills Advanced project management skills Advanced change management skills Advanced KPI knowledge and understanding Commercially astute Driven to succeed Continuous improvement mindset
Northbrook College, part of the Chichester College Group Learning Support Assistant Ref: NBK9680 Pro rata of £25,582 - £25,683 per annum Various hours per week, 36 weeks per year Various part time contracts available depending on availability and student need) Are you looking to start a rewarding career in education in a part time role that can fit around your personal life and responsibilities? We are recruiting for Learning Assistants at across our Worthing campuses. As a Learning Support Assistant, you will be supporting students requiring additional help with their various programmes of study, creating positive relationships with them and assisting them in a classroom or workshop setting. This will include students with learning difficulties and/or disabilities, including emotional, social, behavioural and mobility needs. The work you do as a Learning Assistant will ensure our students have an outstanding and fulfilling experience at college. Experience of working with young people with additional learning needs and disabilities is essential, as well as effective organisational, interpersonal and communication skills. Apply now to make a real difference to these learner s lives! Our Staff Benefits: We have a fantastic range of staff benefits, highly competitive against what is offered by the private sector and other organisations, including: Local Government Pension Scheme the Group contributes 20.4% of your actual pensionable pay. 25 days annual leave, increasing to 28 days in line with continuous service , plus bank holidays and college closure days over the Christmas period which are not deducted from annual leave entitlement (paid as part of the salary for Term-Time-Only roles) and a wellbeing day. Plus, the opportunity to purchase up to 5 days additional leave. Discount schemes including discounts on shopping, restaurants, travel and onsite facilities such as our gym and First Steps Childcare nurseries (specific campuses only). Family friendly policies including enhanced maternity, paternity and adoption pay (dependant on continuous service). Continuous professional development opportunities including development days, funded apprenticeships and access to a range of other courses and activities. And much more - check out the Staff Benefits booklet attached to this advert for more information about our fantastic range of benefits available to staff. Working in a vibrant and inclusive further education college is an inspiring experience. Our staff have a relentless focus on delivering outstanding teaching, learning and support, where you'll encounter a diverse student body, a positive atmosphere, ample support services, innovative teaching methods, community engagement and a celebration of individual differences. It's an environment that fosters personal growth and collaboration, to change lives through learning. We actively encourage applications from those seeking part-time roles, job shares, or other flexible working arrangements. Whether you're balancing caring responsibilities, pursuing personal goals, or simply seeking a healthier rhythm between life and work, we re here to support you. Our roles are designed with adaptability in mind and at the heart of our people strategy is a commitment to an inclusive environment where different ways of working are not only accommodated but celebrated. If flexibility matters to you, you'll find a welcoming home here at CCG. The working pattern for this role will be discussed at interview depending on your availability and student timetables. Closing date: 06 October 2025 Interview date: 10th and 13th October 2025 You will be asked to upload a CV before starting an application form for this role. The system will take information such as education and employment history from your CV and auto-populate the relevant parts of the application form to save you time. For the best results, we recommend your CV is formatted without columns or tables. Please check the auto-populated information for accuracy. Please note that your CV will not be seen by Recruiting Managers so please ensure your application form is fully completed. Suitable candidates may be invited to interview prior to the closing date and we reserve the right to close the vacancy early should sufficient applications be received. For further information about applying for a role at Chichester College Group, please visit Information For Applicants Chichester College Group Follow Chichester College Group Careers on Facebook for updates on the latest career opportunities. The Chichester College Group is committed to safeguarding and promoting the welfare of children. All posts are subject to an enhanced Disclosure and Barring Service check, which may include a check of the barred lists,/and any relevant overseas checks and a self-declaration relating to the disqualification regulations. It is an offence to apply for this role if you are barred from engaging in regulated activity relevant to children. We vigorously pursue all references and safeguarding checks to ensure applicants are suitable to work with young people. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the role. We are an equal opportunities employer.
Sep 23, 2025
Full time
Northbrook College, part of the Chichester College Group Learning Support Assistant Ref: NBK9680 Pro rata of £25,582 - £25,683 per annum Various hours per week, 36 weeks per year Various part time contracts available depending on availability and student need) Are you looking to start a rewarding career in education in a part time role that can fit around your personal life and responsibilities? We are recruiting for Learning Assistants at across our Worthing campuses. As a Learning Support Assistant, you will be supporting students requiring additional help with their various programmes of study, creating positive relationships with them and assisting them in a classroom or workshop setting. This will include students with learning difficulties and/or disabilities, including emotional, social, behavioural and mobility needs. The work you do as a Learning Assistant will ensure our students have an outstanding and fulfilling experience at college. Experience of working with young people with additional learning needs and disabilities is essential, as well as effective organisational, interpersonal and communication skills. Apply now to make a real difference to these learner s lives! Our Staff Benefits: We have a fantastic range of staff benefits, highly competitive against what is offered by the private sector and other organisations, including: Local Government Pension Scheme the Group contributes 20.4% of your actual pensionable pay. 25 days annual leave, increasing to 28 days in line with continuous service , plus bank holidays and college closure days over the Christmas period which are not deducted from annual leave entitlement (paid as part of the salary for Term-Time-Only roles) and a wellbeing day. Plus, the opportunity to purchase up to 5 days additional leave. Discount schemes including discounts on shopping, restaurants, travel and onsite facilities such as our gym and First Steps Childcare nurseries (specific campuses only). Family friendly policies including enhanced maternity, paternity and adoption pay (dependant on continuous service). Continuous professional development opportunities including development days, funded apprenticeships and access to a range of other courses and activities. And much more - check out the Staff Benefits booklet attached to this advert for more information about our fantastic range of benefits available to staff. Working in a vibrant and inclusive further education college is an inspiring experience. Our staff have a relentless focus on delivering outstanding teaching, learning and support, where you'll encounter a diverse student body, a positive atmosphere, ample support services, innovative teaching methods, community engagement and a celebration of individual differences. It's an environment that fosters personal growth and collaboration, to change lives through learning. We actively encourage applications from those seeking part-time roles, job shares, or other flexible working arrangements. Whether you're balancing caring responsibilities, pursuing personal goals, or simply seeking a healthier rhythm between life and work, we re here to support you. Our roles are designed with adaptability in mind and at the heart of our people strategy is a commitment to an inclusive environment where different ways of working are not only accommodated but celebrated. If flexibility matters to you, you'll find a welcoming home here at CCG. The working pattern for this role will be discussed at interview depending on your availability and student timetables. Closing date: 06 October 2025 Interview date: 10th and 13th October 2025 You will be asked to upload a CV before starting an application form for this role. The system will take information such as education and employment history from your CV and auto-populate the relevant parts of the application form to save you time. For the best results, we recommend your CV is formatted without columns or tables. Please check the auto-populated information for accuracy. Please note that your CV will not be seen by Recruiting Managers so please ensure your application form is fully completed. Suitable candidates may be invited to interview prior to the closing date and we reserve the right to close the vacancy early should sufficient applications be received. For further information about applying for a role at Chichester College Group, please visit Information For Applicants Chichester College Group Follow Chichester College Group Careers on Facebook for updates on the latest career opportunities. The Chichester College Group is committed to safeguarding and promoting the welfare of children. All posts are subject to an enhanced Disclosure and Barring Service check, which may include a check of the barred lists,/and any relevant overseas checks and a self-declaration relating to the disqualification regulations. It is an offence to apply for this role if you are barred from engaging in regulated activity relevant to children. We vigorously pursue all references and safeguarding checks to ensure applicants are suitable to work with young people. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the role. We are an equal opportunities employer.
Brighton Met College, part of the Chichester College Group Learning Support Assistant Ref: BRTN8615 Pro rata of £25,582 - £25,683 per annum depending on hours worked Various hours per week (depending on your availability and required timetables), 36 weeks per year Are you looking to start a rewarding career in education in a part time role that can fit around your personal life and responsibilities? We are recruiting for Learning Assistants at across our Brighton campuses. As a Learning Support Assistant, you will be supporting students requiring additional help with their various programmes of study, creating positive relationships with them and assisting them in a classroom or workshop setting. This will include students with learning difficulties and/or disabilities, including emotional, social, behavioural and mobility needs. The work you do as a Learning Assistant will ensure our students have an outstanding and fulfilling experience at college. Experience of working with young people with additional learning needs and disabilities is essential, as well as effective organisational, interpersonal and communication skills. Apply now to make a real difference to these learner s lives! Our Staff Benefits: We have a fantastic range of staff benefits, highly competitive against what is offered by the private sector and other organisations, including: Local Government Pension Scheme the Group contributes 20.4% of your actual pensionable pay. 25 days annual leave, increasing to 28 days in line with continuous service , plus bank holidays and college closure days over the Christmas period which are not deducted from annual leave entitlement (paid as part of the salary for Term-Time-Only roles) and a wellbeing day. Plus, the opportunity to purchase up to 5 days additional leave. Discount schemes including discounts on shopping, restaurants, travel and onsite facilities such as our gym and First Steps Childcare nurseries (specific campuses only). Family friendly policies including enhanced maternity, paternity and adoption pay (dependant on continuous service). Continuous professional development opportunities including development days, funded apprenticeships and access to a range of other courses and activities. And much more - check out the Staff Benefits booklet attached to this advert for more information about our fantastic range of benefits available to staff. Working in a vibrant and inclusive further education college is an inspiring experience. Our staff have a relentless focus on delivering outstanding teaching, learning and support, where you'll encounter a diverse student body, a positive atmosphere, ample support services, innovative teaching methods, community engagement and a celebration of individual differences. It's an environment that fosters personal growth and collaboration, to change lives through learning. We actively encourage applications from those seeking part-time roles, job shares, or other flexible working arrangements. Whether you're balancing caring responsibilities, pursuing personal goals, or simply seeking a healthier rhythm between life and work, we re here to support you. Our roles are designed with adaptability in mind and at the heart of our people strategy is a commitment to an inclusive environment where different ways of working are not only accommodated but celebrated. If flexibility matters to you, you'll find a welcoming home here at CCG. The working pattern for this role will be discussed at interview based on your availability Closing date: 13 October 2025 Interview date: 21 October 2025 You will be asked to upload a CV before starting an application form for this role. The system will take information such as education and employment history from your CV and auto-populate the relevant parts of the application form to save you time. For the best results, we recommend your CV is formatted without columns or tables. Please check the auto-populated information for accuracy. Please note that your CV will not be seen by Recruiting Managers so please ensure your application form is fully completed. Suitable candidates may be invited to interview prior to the closing date and we reserve the right to close the vacancy early should sufficient applications be received. For further information about applying for a role at Chichester College Group, please visit Information For Applicants Chichester College Group Follow Chichester College Group Careers on Facebook for updates on the latest career opportunities. The Chichester College Group is committed to safeguarding and promoting the welfare of children. All posts are subject to an enhanced Disclosure and Barring Service check, which may include a check of the barred lists,/and any relevant overseas checks and a self-declaration relating to the disqualification regulations. It is an offence to apply for this role if you are barred from engaging in regulated activity relevant to children. We vigorously pursue all references and safeguarding checks to ensure applicants are suitable to work with young people. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the role. We are an equal opportunities employer.
Sep 23, 2025
Full time
Brighton Met College, part of the Chichester College Group Learning Support Assistant Ref: BRTN8615 Pro rata of £25,582 - £25,683 per annum depending on hours worked Various hours per week (depending on your availability and required timetables), 36 weeks per year Are you looking to start a rewarding career in education in a part time role that can fit around your personal life and responsibilities? We are recruiting for Learning Assistants at across our Brighton campuses. As a Learning Support Assistant, you will be supporting students requiring additional help with their various programmes of study, creating positive relationships with them and assisting them in a classroom or workshop setting. This will include students with learning difficulties and/or disabilities, including emotional, social, behavioural and mobility needs. The work you do as a Learning Assistant will ensure our students have an outstanding and fulfilling experience at college. Experience of working with young people with additional learning needs and disabilities is essential, as well as effective organisational, interpersonal and communication skills. Apply now to make a real difference to these learner s lives! Our Staff Benefits: We have a fantastic range of staff benefits, highly competitive against what is offered by the private sector and other organisations, including: Local Government Pension Scheme the Group contributes 20.4% of your actual pensionable pay. 25 days annual leave, increasing to 28 days in line with continuous service , plus bank holidays and college closure days over the Christmas period which are not deducted from annual leave entitlement (paid as part of the salary for Term-Time-Only roles) and a wellbeing day. Plus, the opportunity to purchase up to 5 days additional leave. Discount schemes including discounts on shopping, restaurants, travel and onsite facilities such as our gym and First Steps Childcare nurseries (specific campuses only). Family friendly policies including enhanced maternity, paternity and adoption pay (dependant on continuous service). Continuous professional development opportunities including development days, funded apprenticeships and access to a range of other courses and activities. And much more - check out the Staff Benefits booklet attached to this advert for more information about our fantastic range of benefits available to staff. Working in a vibrant and inclusive further education college is an inspiring experience. Our staff have a relentless focus on delivering outstanding teaching, learning and support, where you'll encounter a diverse student body, a positive atmosphere, ample support services, innovative teaching methods, community engagement and a celebration of individual differences. It's an environment that fosters personal growth and collaboration, to change lives through learning. We actively encourage applications from those seeking part-time roles, job shares, or other flexible working arrangements. Whether you're balancing caring responsibilities, pursuing personal goals, or simply seeking a healthier rhythm between life and work, we re here to support you. Our roles are designed with adaptability in mind and at the heart of our people strategy is a commitment to an inclusive environment where different ways of working are not only accommodated but celebrated. If flexibility matters to you, you'll find a welcoming home here at CCG. The working pattern for this role will be discussed at interview based on your availability Closing date: 13 October 2025 Interview date: 21 October 2025 You will be asked to upload a CV before starting an application form for this role. The system will take information such as education and employment history from your CV and auto-populate the relevant parts of the application form to save you time. For the best results, we recommend your CV is formatted without columns or tables. Please check the auto-populated information for accuracy. Please note that your CV will not be seen by Recruiting Managers so please ensure your application form is fully completed. Suitable candidates may be invited to interview prior to the closing date and we reserve the right to close the vacancy early should sufficient applications be received. For further information about applying for a role at Chichester College Group, please visit Information For Applicants Chichester College Group Follow Chichester College Group Careers on Facebook for updates on the latest career opportunities. The Chichester College Group is committed to safeguarding and promoting the welfare of children. All posts are subject to an enhanced Disclosure and Barring Service check, which may include a check of the barred lists,/and any relevant overseas checks and a self-declaration relating to the disqualification regulations. It is an offence to apply for this role if you are barred from engaging in regulated activity relevant to children. We vigorously pursue all references and safeguarding checks to ensure applicants are suitable to work with young people. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the role. We are an equal opportunities employer.
Northbrook College, part of the Chichester College Group Learning Support Assistant Ref: NBK9680 Pro rata of £25,582 - £25,683 per annum Various hours per week, 36 weeks per year Various part time contracts available depending on availability and student need) Are you looking to start a rewarding career in education in a part time role that can fit around your personal life and responsibilities? We are recruiting for Learning Assistants at across our Worthing campuses. As a Learning Support Assistant, you will be supporting students requiring additional help with their various programmes of study, creating positive relationships with them and assisting them in a classroom or workshop setting. This will include students with learning difficulties and/or disabilities, including emotional, social, behavioural and mobility needs. The work you do as a Learning Assistant will ensure our students' have an outstanding and fulfilling experience at college. Experience of working with young people with additional learning needs and disabilities is essential, as well as effective organisational, interpersonal and communication skills. Apply now to make a real difference to these learner's lives! Our Staff Benefits: We have a fantastic range of staff benefits, highly competitive against what is offered by the private sector and other organisations, including: Local Government Pension Scheme - the Group contributes 20.4% of your actual pensionable pay. 25 days annual leave, increasing to 28 days in line with continuous service , plus bank holidays and college closure days over the Christmas period which are not deducted from annual leave entitlement (paid as part of the salary for Term-Time-Only roles) and a wellbeing day. Plus, the opportunity to purchase up to 5 days additional leave. Discount schemes - including discounts on shopping, restaurants, travel and onsite facilities such as our gym and First Steps Childcare nurseries (specific campuses only). Family friendly policies - including enhanced maternity, paternity and adoption pay (dependant on continuous service). Continuous professional development opportunities - including development days, funded apprenticeships and access to a range of other courses and activities. And much more - check out the Staff Benefits booklet attached to this advert for more information about our fantastic range of benefits available to staff. Working in a vibrant and inclusive further education college is an inspiring experience. Our staff have a relentless focus on delivering outstanding teaching, learning and support, where you'll encounter a diverse student body, a positive atmosphere, ample support services, innovative teaching methods, community engagement and a celebration of individual differences. It's an environment that fosters personal growth and collaboration, to change lives through learning. We actively encourage applications from those seeking part-time roles, job shares, or other flexible working arrangements. Whether you're balancing caring responsibilities, pursuing personal goals, or simply seeking a healthier rhythm between life and work, we're here to support you. Our roles are designed with adaptability in mind and at the heart of our people strategy is a commitment to an inclusive environment where different ways of working are not only accommodated but celebrated. If flexibility matters to you, you'll find a welcoming home here at CCG. The working pattern for this role will be discussed at interview depending on your availability and student timetables. Closing date: 06 October 2025 Interview date: 10th and 13th October 2025 You will be asked to upload a CV before starting an application form for this role. The system will take information such as education and employment history from your CV and auto-populate the relevant parts of the application form to save you time. For the best results, we recommend your CV is formatted without columns or tables. Please check the auto-populated information for accuracy. Please note that your CV will not be seen by Recruiting Managers so please ensure your application form is fully completed. Suitable candidates may be invited to interview prior to the closing date and we reserve the right to close the vacancy early should sufficient applications be received. For further information about applying for a role at Chichester College Group, please visit Information For Applicants Chichester College Group Follow 'Chichester College Group Careers' on Facebook for updates on the latest career opportunities. The Chichester College Group is committed to safeguarding and promoting the welfare of children. All posts are subject to an enhanced Disclosure and Barring Service check, which may include a check of the barred lists,/and any relevant overseas checks and a self-declaration relating to the disqualification regulations. It is an offence to apply for this role if you are barred from engaging in regulated activity relevant to children. We vigorously pursue all references and safeguarding checks to ensure applicants are suitable to work with young people. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the role. We are an equal opportunities employer.
Sep 23, 2025
Full time
Northbrook College, part of the Chichester College Group Learning Support Assistant Ref: NBK9680 Pro rata of £25,582 - £25,683 per annum Various hours per week, 36 weeks per year Various part time contracts available depending on availability and student need) Are you looking to start a rewarding career in education in a part time role that can fit around your personal life and responsibilities? We are recruiting for Learning Assistants at across our Worthing campuses. As a Learning Support Assistant, you will be supporting students requiring additional help with their various programmes of study, creating positive relationships with them and assisting them in a classroom or workshop setting. This will include students with learning difficulties and/or disabilities, including emotional, social, behavioural and mobility needs. The work you do as a Learning Assistant will ensure our students' have an outstanding and fulfilling experience at college. Experience of working with young people with additional learning needs and disabilities is essential, as well as effective organisational, interpersonal and communication skills. Apply now to make a real difference to these learner's lives! Our Staff Benefits: We have a fantastic range of staff benefits, highly competitive against what is offered by the private sector and other organisations, including: Local Government Pension Scheme - the Group contributes 20.4% of your actual pensionable pay. 25 days annual leave, increasing to 28 days in line with continuous service , plus bank holidays and college closure days over the Christmas period which are not deducted from annual leave entitlement (paid as part of the salary for Term-Time-Only roles) and a wellbeing day. Plus, the opportunity to purchase up to 5 days additional leave. Discount schemes - including discounts on shopping, restaurants, travel and onsite facilities such as our gym and First Steps Childcare nurseries (specific campuses only). Family friendly policies - including enhanced maternity, paternity and adoption pay (dependant on continuous service). Continuous professional development opportunities - including development days, funded apprenticeships and access to a range of other courses and activities. And much more - check out the Staff Benefits booklet attached to this advert for more information about our fantastic range of benefits available to staff. Working in a vibrant and inclusive further education college is an inspiring experience. Our staff have a relentless focus on delivering outstanding teaching, learning and support, where you'll encounter a diverse student body, a positive atmosphere, ample support services, innovative teaching methods, community engagement and a celebration of individual differences. It's an environment that fosters personal growth and collaboration, to change lives through learning. We actively encourage applications from those seeking part-time roles, job shares, or other flexible working arrangements. Whether you're balancing caring responsibilities, pursuing personal goals, or simply seeking a healthier rhythm between life and work, we're here to support you. Our roles are designed with adaptability in mind and at the heart of our people strategy is a commitment to an inclusive environment where different ways of working are not only accommodated but celebrated. If flexibility matters to you, you'll find a welcoming home here at CCG. The working pattern for this role will be discussed at interview depending on your availability and student timetables. Closing date: 06 October 2025 Interview date: 10th and 13th October 2025 You will be asked to upload a CV before starting an application form for this role. The system will take information such as education and employment history from your CV and auto-populate the relevant parts of the application form to save you time. For the best results, we recommend your CV is formatted without columns or tables. Please check the auto-populated information for accuracy. Please note that your CV will not be seen by Recruiting Managers so please ensure your application form is fully completed. Suitable candidates may be invited to interview prior to the closing date and we reserve the right to close the vacancy early should sufficient applications be received. For further information about applying for a role at Chichester College Group, please visit Information For Applicants Chichester College Group Follow 'Chichester College Group Careers' on Facebook for updates on the latest career opportunities. The Chichester College Group is committed to safeguarding and promoting the welfare of children. All posts are subject to an enhanced Disclosure and Barring Service check, which may include a check of the barred lists,/and any relevant overseas checks and a self-declaration relating to the disqualification regulations. It is an offence to apply for this role if you are barred from engaging in regulated activity relevant to children. We vigorously pursue all references and safeguarding checks to ensure applicants are suitable to work with young people. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the role. We are an equal opportunities employer.
Are you looking for an employer who can offer you opportunities for growth and development in your speech and language therapy career- All whilst working within a friendly multidisciplinary team in a rewarding education setting? Do you want to have opportunities to participate in research projects, special interest groups and form part of a wider speech and language therapy network that meets regularly for training & development? Do you want to have flexibility and be able to work creatively to deliver specialist SaLT assessment and intervention fostering independence within an education setting? Do you want to be part of developing an enhanced speech and language therapy offer through supporting the growth of apprentices, students and therapy assistants? How about working for an employer who has been awarded a 'Great Place to Work' for the 5th year running? Job Title: Speech and Language Therapist Location: Underley Gardens School, Kirkby Lonsdale, Lancashire LA6 2DZ Salary: Up to £53,200 pro rata (dependent on experience) Please note- basic grade SALT offers from £33,000+, Specialist from £39,500+ & Highly specialist from £48,000+ Hours: 24 hours per week, 3 days 8.30am - 4.30pm Contract: Permanent (Term time only, or flexibility around full-time contract can be discussed based on your personal circumstances) In a world where the demand for clinical support is increasing daily, we understand the importance and value of the work you carry out. Your unique skills and expertise are critical to building better outcomes for our pupils. This is why we aim to have a multidisciplinary clinical team for each of our sites to provide this vital provision in collaboration with our education teams. Creating an environment where our pupils can truly flourish and grow in independence is key. We understand the value of helping our employees develop in their careers. For clinicians to achieve their Continued Professional Development (CPD) goals we offer a £2000 training allowance, so that you can complete role specific training tailored to your individual requirements once your probation has been completed. About the Group: Outcomes First Group is the leading provider of world-class education. Our schools are a vital part of local communities in England, Scotland and Wales, with a renowned reputation for quality and positive outcomes for the children and young people we educate for. Our Acorn schools are there to meet the social and emotional needs of pupils who have faced trauma or adversity, equipping them for life's important steps. Our Options Autism schools support autistic pupils to value their uniqueness and access the world in their own way. Another division, Momenta Connect, supports young people to overcome barriers and engage with education. While our most recent addition, Blenheim Schools, enables outstanding futures through high-quality independent and international schools. Our Vision Empower every child, whatever their ability, with a world-class education that nurtures potential, inspires lifelong learning, and equips them to thrive in a diverse and evolving world. Our Mission We commit to unlocking our pupils' potential through personalised learning, innovation, and opportunity, supporting growth and aspirations. Our Promise WE LISTEN. We never assume. WE WORK TOGETHER. To make the remarkable happen. WE ARE ACCOUNTABLE. To each other and for one another. Our Promisedescribes the sort of people we are and our commitment to how we treat each other, work together and behave. It represents what's truly important to us as individuals and as a team. It is easily translatable into behaviours we all practice and experience every day. It's the golden thread that runs through every leader, team and individual. The role: We are looking for a Speech and Language Therapist to join our in-house clinical team at Underley Gardens School Working collaboratively with the education team, you will deliver bespoke Speech and Language Therapy assessment and intervention to pupils who may have experienced developmental trauma, be neurodivergent or have SEMH needs. You will work within the standards provided in the OFG Speech and Language Therapy Ways of Working. This will guide your practice within an education setting and clarify your roles and responsibilities, while taking into account the requirements of your governing and professional bodies. You will be given responsibility for holding a Speech and Language therapy caseload, with the full support of your designated clinical supervisor and site lead, also contributing to staff training and consultation as required This post would suit a resilient, creative and enthusiastic individual. Our Clinical Teams help maintain a person-centred, empowering approach always putting the pupils we support at the forefront of everything they do. All our settings maintain a strong safeguarding culture, and the pupils we support are heard, respected, and involved in decisions that affect them. We strive for excellence, which is why we are one of the leading service providers in the UK. With this in mind, we are looking for a Speech and Language Therapist who shares our vision to use innovative approaches to enhance the quality of life and outcomes of the pupils we support. Location: Underley Gardens School, Kirkby Lonsdale - Underley Gardens School forms part of our Options Autism brand, and is an independent specialist day school, supporting children and young people aged 5-19 Welcome to Underley Garden School Education - Options Autism . For further information regarding this vacancy please refer to the Job Description and Person Specification attached. Essential Criteria: Undergraduate or Postgraduate degree in Speech and Language Therapy HCPC registered 1-2 yrs experience as a fully registered member of the RCSLT working in a similar setting. Some relevant experience in a previously held job of engaging and working with individuals presenting with complex and diverse communication profiles Some knowledge of neurodiversity and trauma informed practice Some experience of multi-disciplinary working in a range of settings Some experience of communicating with/working with families/relatives and carers An interest in developing knowledge and skills in different areas of SaLT practice Good relationship building, analytical and judgmental skills Good communication skills (oral and written) Good time management and organisational skills Competent in core areas of SaLT practice and clear understanding of RCSLT Communication Standards Knowledge of different SaLT assessment tools, types of intervention and knowledge of how to formulate support plans based on needs profile Knowledge of legislation and its implications for both clinical practice and professional management in relation to the client group Ability to work collaboratively as part of the multi-disciplinary team Willingness to attend training and working towards further qualifications relevant to the client group supporting Desirable: Some understanding of the other differences, e.g. sensory and motor, which may impact on an individual's communication strengths, differences, traits, difficulties and needs profile Some evidence of understanding the relationship between arousal levels and communication Full driving license and access to a car (Highly Desirable) Why work for us? Alongside working with a network of over 350 clinical colleagues with regular forums for peer reflection and practice development, Outcomes First Group offer an array of flexible benefit options: Benefits Your health and wellbeing are important to us, so you'll get an exceptional reward and flexible benefits package including: £2,000 training allowance Life Assurance Pension scheme with options to increase your contributions "Your Wellbeing Matters" - access to a wide range of first-class mental health support services and physical health checks A wide range of health, wellbeing, and insurance benefits 100's of discount options valid in the UK and abroad Cycle to Work Schemes Electric Car Purchase Scheme Critical illness cover At Outcomes First Group we are committed to the safeguarding and promoting the welfare of our pupils and young people. All successful applicants will be subject to social media checks and successful applicants to a fully enhanced DBS We reserve the right to close vacancies early, please submit your application at the earliest opportunity. Outcomes First Group is committed to carrying out a fair, thorough and efficient recruitment process in line with Keeping Children Safe in Education. Whilst we aim to keep applicants informed throughout, Outcomes First Group does not accept liability for any loss of earnings or other associated costs incurred by applicants as a result of delays or changes in the compliance process. All stages of the compliance process are subject to necessary safeguarding checks and compliance with statutory requirements, which may affect timescales. Job Ref: 287824 . click apply for full job details
Sep 21, 2025
Full time
Are you looking for an employer who can offer you opportunities for growth and development in your speech and language therapy career- All whilst working within a friendly multidisciplinary team in a rewarding education setting? Do you want to have opportunities to participate in research projects, special interest groups and form part of a wider speech and language therapy network that meets regularly for training & development? Do you want to have flexibility and be able to work creatively to deliver specialist SaLT assessment and intervention fostering independence within an education setting? Do you want to be part of developing an enhanced speech and language therapy offer through supporting the growth of apprentices, students and therapy assistants? How about working for an employer who has been awarded a 'Great Place to Work' for the 5th year running? Job Title: Speech and Language Therapist Location: Underley Gardens School, Kirkby Lonsdale, Lancashire LA6 2DZ Salary: Up to £53,200 pro rata (dependent on experience) Please note- basic grade SALT offers from £33,000+, Specialist from £39,500+ & Highly specialist from £48,000+ Hours: 24 hours per week, 3 days 8.30am - 4.30pm Contract: Permanent (Term time only, or flexibility around full-time contract can be discussed based on your personal circumstances) In a world where the demand for clinical support is increasing daily, we understand the importance and value of the work you carry out. Your unique skills and expertise are critical to building better outcomes for our pupils. This is why we aim to have a multidisciplinary clinical team for each of our sites to provide this vital provision in collaboration with our education teams. Creating an environment where our pupils can truly flourish and grow in independence is key. We understand the value of helping our employees develop in their careers. For clinicians to achieve their Continued Professional Development (CPD) goals we offer a £2000 training allowance, so that you can complete role specific training tailored to your individual requirements once your probation has been completed. About the Group: Outcomes First Group is the leading provider of world-class education. Our schools are a vital part of local communities in England, Scotland and Wales, with a renowned reputation for quality and positive outcomes for the children and young people we educate for. Our Acorn schools are there to meet the social and emotional needs of pupils who have faced trauma or adversity, equipping them for life's important steps. Our Options Autism schools support autistic pupils to value their uniqueness and access the world in their own way. Another division, Momenta Connect, supports young people to overcome barriers and engage with education. While our most recent addition, Blenheim Schools, enables outstanding futures through high-quality independent and international schools. Our Vision Empower every child, whatever their ability, with a world-class education that nurtures potential, inspires lifelong learning, and equips them to thrive in a diverse and evolving world. Our Mission We commit to unlocking our pupils' potential through personalised learning, innovation, and opportunity, supporting growth and aspirations. Our Promise WE LISTEN. We never assume. WE WORK TOGETHER. To make the remarkable happen. WE ARE ACCOUNTABLE. To each other and for one another. Our Promisedescribes the sort of people we are and our commitment to how we treat each other, work together and behave. It represents what's truly important to us as individuals and as a team. It is easily translatable into behaviours we all practice and experience every day. It's the golden thread that runs through every leader, team and individual. The role: We are looking for a Speech and Language Therapist to join our in-house clinical team at Underley Gardens School Working collaboratively with the education team, you will deliver bespoke Speech and Language Therapy assessment and intervention to pupils who may have experienced developmental trauma, be neurodivergent or have SEMH needs. You will work within the standards provided in the OFG Speech and Language Therapy Ways of Working. This will guide your practice within an education setting and clarify your roles and responsibilities, while taking into account the requirements of your governing and professional bodies. You will be given responsibility for holding a Speech and Language therapy caseload, with the full support of your designated clinical supervisor and site lead, also contributing to staff training and consultation as required This post would suit a resilient, creative and enthusiastic individual. Our Clinical Teams help maintain a person-centred, empowering approach always putting the pupils we support at the forefront of everything they do. All our settings maintain a strong safeguarding culture, and the pupils we support are heard, respected, and involved in decisions that affect them. We strive for excellence, which is why we are one of the leading service providers in the UK. With this in mind, we are looking for a Speech and Language Therapist who shares our vision to use innovative approaches to enhance the quality of life and outcomes of the pupils we support. Location: Underley Gardens School, Kirkby Lonsdale - Underley Gardens School forms part of our Options Autism brand, and is an independent specialist day school, supporting children and young people aged 5-19 Welcome to Underley Garden School Education - Options Autism . For further information regarding this vacancy please refer to the Job Description and Person Specification attached. Essential Criteria: Undergraduate or Postgraduate degree in Speech and Language Therapy HCPC registered 1-2 yrs experience as a fully registered member of the RCSLT working in a similar setting. Some relevant experience in a previously held job of engaging and working with individuals presenting with complex and diverse communication profiles Some knowledge of neurodiversity and trauma informed practice Some experience of multi-disciplinary working in a range of settings Some experience of communicating with/working with families/relatives and carers An interest in developing knowledge and skills in different areas of SaLT practice Good relationship building, analytical and judgmental skills Good communication skills (oral and written) Good time management and organisational skills Competent in core areas of SaLT practice and clear understanding of RCSLT Communication Standards Knowledge of different SaLT assessment tools, types of intervention and knowledge of how to formulate support plans based on needs profile Knowledge of legislation and its implications for both clinical practice and professional management in relation to the client group Ability to work collaboratively as part of the multi-disciplinary team Willingness to attend training and working towards further qualifications relevant to the client group supporting Desirable: Some understanding of the other differences, e.g. sensory and motor, which may impact on an individual's communication strengths, differences, traits, difficulties and needs profile Some evidence of understanding the relationship between arousal levels and communication Full driving license and access to a car (Highly Desirable) Why work for us? Alongside working with a network of over 350 clinical colleagues with regular forums for peer reflection and practice development, Outcomes First Group offer an array of flexible benefit options: Benefits Your health and wellbeing are important to us, so you'll get an exceptional reward and flexible benefits package including: £2,000 training allowance Life Assurance Pension scheme with options to increase your contributions "Your Wellbeing Matters" - access to a wide range of first-class mental health support services and physical health checks A wide range of health, wellbeing, and insurance benefits 100's of discount options valid in the UK and abroad Cycle to Work Schemes Electric Car Purchase Scheme Critical illness cover At Outcomes First Group we are committed to the safeguarding and promoting the welfare of our pupils and young people. All successful applicants will be subject to social media checks and successful applicants to a fully enhanced DBS We reserve the right to close vacancies early, please submit your application at the earliest opportunity. Outcomes First Group is committed to carrying out a fair, thorough and efficient recruitment process in line with Keeping Children Safe in Education. Whilst we aim to keep applicants informed throughout, Outcomes First Group does not accept liability for any loss of earnings or other associated costs incurred by applicants as a result of delays or changes in the compliance process. All stages of the compliance process are subject to necessary safeguarding checks and compliance with statutory requirements, which may affect timescales. Job Ref: 287824 . click apply for full job details
