Business Development Manager - Key Accounts (Catering Equipment / Foodservice)Location: London & South East England (Field-Based)Salary: £45,000 - £50,000 + Company Car + Uncapped CommissionJob Type: Full-Time, Permanent The OpportunityWe are currently recruiting for an experienced Business Development Manager - Key Accounts to drive sales growth within the Foodservice & Hospitality sector, specialising in the supply of catering equipment and commercial kitchen solutions.This is a field-based role covering the South East, with a strong emphasis on new business development (70%), alongside the management and growth of existing key accounts (30%).You will be targeting key sectors including Healthcare, Education, Hospitality, and Group Purchasing Organisations (GPOs), delivering tailored solutions across a wide range of catering equipment and kitchen products. Key Responsibilities Identify and win new business opportunities within the Foodservice, Hospitality, Healthcare, and Education sectors Sell a comprehensive range of catering equipment, including light equipment, heavy equipment, front of house and back of house solutions Build, manage, and maintain a robust sales pipeline using CRM systems (e.g. Salesforce, Caterlyst) Develop and execute a territory sales plan to achieve revenue and gross profit targets Manage and grow a portfolio of existing key accounts, increasing spend and retention Build relationships with key decision-makers including Chefs, Buyers, Procurement Teams, and F&B Managers Conduct client meetings, site visits, and product presentations Deliver a consultative sales approach, identifying customer needs and offering appropriate solutions Maintain accurate sales forecasts, reporting, and CRM updates Stay informed on industry trends, competitor activity, and market developments Key RequirementsEssential: Proven experience as a Business Development Manager, Field Sales Executive, or Key Account Manager Strong track record of new business development and achieving sales targets Experience within Foodservice, Hospitality, or Catering Equipment sales Experience selling into Healthcare and/or Education sectors Strong pipeline management and CRM experience (Salesforce, Caterlyst or similar) Excellent communication, negotiation, and closing skills High level of commercial awareness and numerical ability Full UK driving licence Desirable: Experience selling commercial catering equipment or kitchen solutions Knowledge of public sector frameworks (e.g. NHS, TUCO, GPOs) Existing industry contacts within Foodservice or Hospitality Strong IT skills, including Excel Personal Attributes Target-driven and results-focused sales professional Strong new business "hunter" mentality Excellent relationship-building skills Highly organised with effective time and territory management Self-motivated, resilient, and proactive Professional and confident in client-facing environments Package & Benefits £45,000 - £50,000 basic salary Uncapped commission structure Company car Strong earning potential and career development opportunities Apply NowIf you are a successful Business Development Manager with experience in the Foodservice, Hospitality, or Catering Equipment sector, and you are looking for a role with strong earning potential and autonomy, we would like to hear from you.Mandeville is acting as an Employment Agency in relation to this vacancy.
Apr 28, 2026
Full time
Business Development Manager - Key Accounts (Catering Equipment / Foodservice)Location: London & South East England (Field-Based)Salary: £45,000 - £50,000 + Company Car + Uncapped CommissionJob Type: Full-Time, Permanent The OpportunityWe are currently recruiting for an experienced Business Development Manager - Key Accounts to drive sales growth within the Foodservice & Hospitality sector, specialising in the supply of catering equipment and commercial kitchen solutions.This is a field-based role covering the South East, with a strong emphasis on new business development (70%), alongside the management and growth of existing key accounts (30%).You will be targeting key sectors including Healthcare, Education, Hospitality, and Group Purchasing Organisations (GPOs), delivering tailored solutions across a wide range of catering equipment and kitchen products. Key Responsibilities Identify and win new business opportunities within the Foodservice, Hospitality, Healthcare, and Education sectors Sell a comprehensive range of catering equipment, including light equipment, heavy equipment, front of house and back of house solutions Build, manage, and maintain a robust sales pipeline using CRM systems (e.g. Salesforce, Caterlyst) Develop and execute a territory sales plan to achieve revenue and gross profit targets Manage and grow a portfolio of existing key accounts, increasing spend and retention Build relationships with key decision-makers including Chefs, Buyers, Procurement Teams, and F&B Managers Conduct client meetings, site visits, and product presentations Deliver a consultative sales approach, identifying customer needs and offering appropriate solutions Maintain accurate sales forecasts, reporting, and CRM updates Stay informed on industry trends, competitor activity, and market developments Key RequirementsEssential: Proven experience as a Business Development Manager, Field Sales Executive, or Key Account Manager Strong track record of new business development and achieving sales targets Experience within Foodservice, Hospitality, or Catering Equipment sales Experience selling into Healthcare and/or Education sectors Strong pipeline management and CRM experience (Salesforce, Caterlyst or similar) Excellent communication, negotiation, and closing skills High level of commercial awareness and numerical ability Full UK driving licence Desirable: Experience selling commercial catering equipment or kitchen solutions Knowledge of public sector frameworks (e.g. NHS, TUCO, GPOs) Existing industry contacts within Foodservice or Hospitality Strong IT skills, including Excel Personal Attributes Target-driven and results-focused sales professional Strong new business "hunter" mentality Excellent relationship-building skills Highly organised with effective time and territory management Self-motivated, resilient, and proactive Professional and confident in client-facing environments Package & Benefits £45,000 - £50,000 basic salary Uncapped commission structure Company car Strong earning potential and career development opportunities Apply NowIf you are a successful Business Development Manager with experience in the Foodservice, Hospitality, or Catering Equipment sector, and you are looking for a role with strong earning potential and autonomy, we would like to hear from you.Mandeville is acting as an Employment Agency in relation to this vacancy.
Head of Operations - Catering & Hospitality Salary: £55,500 per annum Start Date: ImmediateContract Length - 3 months potential to extend Location: Manchester We are seeking an experienced and driven Head of Operations to lead and oversee our catering and hospitality operations across multiple sites. This is a senior leadership role requiring strong operational expertise, commercial awareness, and the ability to lead and develop high-performing teams in a fast-paced hospitality environment. Key Responsibilities Provide strategic and hands-on leadership across all catering and hospitality sites Oversee daily operations, ensuring exceptional service delivery and consistency Lead, manage, and develop site managers and operational teams. Drive performance against KPIs, budgets, and compliance standards Ensure all sites meet food safety, health & safety, and hospitality best practices Manage staffing levels, rota planning, and workforce performance Identify opportunities for operational improvement, efficiency, and growth Act as a senior operational contact for internal and external stakeholders Essential Requirements Proven multi-site operations experience within catering and hospitality Strong team management and leadership experience at a senior level Demonstrable operational management experience in a hospitality-led environment Recognised hospitality and/or catering qualifications or certifications Solid understanding of food safety, compliance, and service standards Commercially minded with strong organisational and communication skills Ability to work at pace and manage multiple priorities. What We Offer Competitive salary of £55,500 per annum Immediate start available Opportunity to lead and shape a growing, dynamic operation A senior leadership role with real autonomy and impact Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Apr 28, 2026
Seasonal
Head of Operations - Catering & Hospitality Salary: £55,500 per annum Start Date: ImmediateContract Length - 3 months potential to extend Location: Manchester We are seeking an experienced and driven Head of Operations to lead and oversee our catering and hospitality operations across multiple sites. This is a senior leadership role requiring strong operational expertise, commercial awareness, and the ability to lead and develop high-performing teams in a fast-paced hospitality environment. Key Responsibilities Provide strategic and hands-on leadership across all catering and hospitality sites Oversee daily operations, ensuring exceptional service delivery and consistency Lead, manage, and develop site managers and operational teams. Drive performance against KPIs, budgets, and compliance standards Ensure all sites meet food safety, health & safety, and hospitality best practices Manage staffing levels, rota planning, and workforce performance Identify opportunities for operational improvement, efficiency, and growth Act as a senior operational contact for internal and external stakeholders Essential Requirements Proven multi-site operations experience within catering and hospitality Strong team management and leadership experience at a senior level Demonstrable operational management experience in a hospitality-led environment Recognised hospitality and/or catering qualifications or certifications Solid understanding of food safety, compliance, and service standards Commercially minded with strong organisational and communication skills Ability to work at pace and manage multiple priorities. What We Offer Competitive salary of £55,500 per annum Immediate start available Opportunity to lead and shape a growing, dynamic operation A senior leadership role with real autonomy and impact Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Chef Manager - Weekdays Only! Location: Feltham Salary: Up to £29,000 per annum, depending on experience Working Pattern: 40 hours per week, Monday to Friday, 7am to 3:30pm For more information about careers at Dine Contract Catering and our benefits please visit: Careers at Dine Contract Catering We're looking for a Chef Manager who can do more than cook. This is a role for a hands-on leader who's as confident at the stove as they are in a client meeting, someone who understands how to run a business, manage a team, and deliver food that delights. As the heartbeat of the site, you'll oversee every aspect of the catering operation, from menu planning and team leadership to client relationships, budgets, compliance, and service delivery. You'll cook with passion, lead with purpose, and run the outlet like it's your own. What You'll Be Doing: Oversee the full catering operation from food to finance to front of house. Lead, develop and motivate your team to deliver excellent service every day. Managing food costs, margins, waste and labour with commercial precision. Build strong relationships with our clients and guests. Understanding their needs, exceeding expectations and delivering service with an impact. Ensure compliance with food safety, health & safety and company standards at all times. Drive consistency and quality across the catering operation. What you'll bring to the table: Proven experience as a Chef Manager or Head Chef with strong operational experience. A passion for fresh food, seasonal ingredients, and high-quality service delivery. Great communication and leadership skills, you inspire others with your energy. A strong sense of ownership and ability to manage client relationships. Strong financial acumen. You understand P&L, cost control, and business KPIs. Excellent communication and people management skills. You build trust, lead by example, and bring out the best in your team. Hungry for more? We also offer exciting culinary pathways for team members who want to level up. With real-time mentoring, hands-on experience, and the chance to earn recognised qualifications, it's a delicious way to grow your skills while doing what you love. Personality behind every plate Dine provides tailored food services to 140 clients in the business and industry sector. With over two decades of industry experience, we pride ourselves on offering a personalised approach to our clients, whilst delivering outstanding service. Our passion lies in creating great-tasting menus, promoting sustainability, and proudly working with local suppliers and communities. That's why our menus feature only locally sourced, seasonal, and sustainable ingredients with a target of reaching Climate Zero Job Reference: com SU Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!
Apr 28, 2026
Full time
Chef Manager - Weekdays Only! Location: Feltham Salary: Up to £29,000 per annum, depending on experience Working Pattern: 40 hours per week, Monday to Friday, 7am to 3:30pm For more information about careers at Dine Contract Catering and our benefits please visit: Careers at Dine Contract Catering We're looking for a Chef Manager who can do more than cook. This is a role for a hands-on leader who's as confident at the stove as they are in a client meeting, someone who understands how to run a business, manage a team, and deliver food that delights. As the heartbeat of the site, you'll oversee every aspect of the catering operation, from menu planning and team leadership to client relationships, budgets, compliance, and service delivery. You'll cook with passion, lead with purpose, and run the outlet like it's your own. What You'll Be Doing: Oversee the full catering operation from food to finance to front of house. Lead, develop and motivate your team to deliver excellent service every day. Managing food costs, margins, waste and labour with commercial precision. Build strong relationships with our clients and guests. Understanding their needs, exceeding expectations and delivering service with an impact. Ensure compliance with food safety, health & safety and company standards at all times. Drive consistency and quality across the catering operation. What you'll bring to the table: Proven experience as a Chef Manager or Head Chef with strong operational experience. A passion for fresh food, seasonal ingredients, and high-quality service delivery. Great communication and leadership skills, you inspire others with your energy. A strong sense of ownership and ability to manage client relationships. Strong financial acumen. You understand P&L, cost control, and business KPIs. Excellent communication and people management skills. You build trust, lead by example, and bring out the best in your team. Hungry for more? We also offer exciting culinary pathways for team members who want to level up. With real-time mentoring, hands-on experience, and the chance to earn recognised qualifications, it's a delicious way to grow your skills while doing what you love. Personality behind every plate Dine provides tailored food services to 140 clients in the business and industry sector. With over two decades of industry experience, we pride ourselves on offering a personalised approach to our clients, whilst delivering outstanding service. Our passion lies in creating great-tasting menus, promoting sustainability, and proudly working with local suppliers and communities. That's why our menus feature only locally sourced, seasonal, and sustainable ingredients with a target of reaching Climate Zero Job Reference: com SU Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Quality Assurance Process Manager (Associate) About this role This is an opportunity to join a vibrant and fast paced team, providing quality assurance and actionable insights to the business. You will be responsible for ensuring the Quality Assurance Process and change is well managed, with appropriately skilled QA's to deliver in line with business needs. This is an individual contributor role, but, working collaboratively with the QA Leadership team, you will help mitigate risk, nurture talent, support skills development and drive high team performance, outputs and business objectives through coaching and mentorship What you'll do Monitoring: Monitoring, evaluating and reporting on performance and process execution across multiple communication channels and multiple Operational lines of Business, with a focus on complex, high risk workstreams, requiring strong judgement skills providing assurance and actionable insight through accuracy and proactive identification of Great customer outcomes, process adherence/execution Non process adherence / execution Training and knowledge gaps Process gaps Error trends and root causes System failures Validation (2nd and 3rd Line of defence monitoring): Conduct reperformance of QA monitoring across multiple workstreams, ensuring consistent and correct outcomes aligned to QA standards and methodology, providing effective feedback and reporting on findings to QA Leadership and supporting with coaching and upskilling QA team members Process Management: Build and maintain knowledge of how our processes operate on the frontline, inclusive of set up and maintenance of key documentation for BAU, QA methodology and framework and control governance, alongside driving consistent and correct application of methodology, mitigating identified risks, gaps and exposure as part of ensuring appropriate governance and control with the QA framework Stakeholder management: Be the point of contact for multiple Operational areas and internal stakeholders, working collaboratively to understand QA output and support continuous improvement inclusive of Leading impactful calibration sessions to Operational and cross functional stakeholders, ensuring a balanced view is discussed to reach the right and calibrated outcome Root cause and thematic analysis to provide actionable insights and recommendations to key stakeholders to improve outcomes and drawing connections across multiple lines of business Deliver effective reporting catering for a wide stakeholder audience As part of supporting the success of the Quality Assurance framework and team excellence, you will also contribute to the following: Performance Management: Monitor QA department output, ensuring deliverables, SLAs and key performance metrics are met, highlighting gaps, findings, recognising excellence and influencing continuous improvement through effective reporting and communication Coaching and Mentoring: Model Quality Assurance excellence, setting a consistent tone for expectations, deliverables, outputs and behaviours through mentoring and coaching QA team members, supporting progress, talent development, framework development and driving strengthened outputs for Stakeholders Onboarding: Design and lead the induction process for new QA hires, ensuring they hit the ground running, empowered, enabled and with a deep understanding of our quality framework, along with leading upskilling to meet department needs Governance: Assess the detailed impacts of change initiatives to ensure all changes are well managed and QA is set up for success. Use problem solving techniques to resolve process breakdowns, including in the management of issues and events impacting the risks of the QA process Support well managed activities such as control testing Be responsible for ensuring appropriate governance is in place to report on business results through Line Of Business meetings Provide administrative support for the management of the QA monitoring platform Reporting and projects: Deliver appropriate reporting for your role along with supporting with adhoc reporting and QA projects What we're looking for A self starter, with the ability to demonstrate initiative, ownership and work autonomously in driving your own performance Ability to build strong relationships with peers and senior stakeholders across other teams which support the QA team, the wider operation and business Be able to quickly learn and maintain a detailed knowledge of agent level processes Knowledge of conduct risk and compliance requirements Excellent organisational skills and strong attention to detail with the ability to plan and prioritise effectively through periods of change The ability to review and analyse data to provide insights into the business and make recommendations balancing customer and business requirements Strong communications skills, being able to present findings in a clear and concise manner both written and verbally Good judgment and decision-making, being able to demonstrate strong reasoning skills with any analysis A passion for improving customer outcomes and Quality Assurance excellence An engaged and motivated individual with a positive mindset, contributing to the culture and values that are important to Capital One Preferable: Experience or expertise in Quality Assurance with an in-depth knowledge of QA processes and QA platforms within a regulated industry Where and how you'll work This is a permanent position and is based in our Nottingham offices. Our hybrid working model offers you the flexibility to work from our offices and from home, when you need to. We're big on collaboration and connection, and so generally encourage our associates to use our offices on Tuesdays, Wednesdays and Thursdays. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking . click apply for full job details
Apr 27, 2026
Full time
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Quality Assurance Process Manager (Associate) About this role This is an opportunity to join a vibrant and fast paced team, providing quality assurance and actionable insights to the business. You will be responsible for ensuring the Quality Assurance Process and change is well managed, with appropriately skilled QA's to deliver in line with business needs. This is an individual contributor role, but, working collaboratively with the QA Leadership team, you will help mitigate risk, nurture talent, support skills development and drive high team performance, outputs and business objectives through coaching and mentorship What you'll do Monitoring: Monitoring, evaluating and reporting on performance and process execution across multiple communication channels and multiple Operational lines of Business, with a focus on complex, high risk workstreams, requiring strong judgement skills providing assurance and actionable insight through accuracy and proactive identification of Great customer outcomes, process adherence/execution Non process adherence / execution Training and knowledge gaps Process gaps Error trends and root causes System failures Validation (2nd and 3rd Line of defence monitoring): Conduct reperformance of QA monitoring across multiple workstreams, ensuring consistent and correct outcomes aligned to QA standards and methodology, providing effective feedback and reporting on findings to QA Leadership and supporting with coaching and upskilling QA team members Process Management: Build and maintain knowledge of how our processes operate on the frontline, inclusive of set up and maintenance of key documentation for BAU, QA methodology and framework and control governance, alongside driving consistent and correct application of methodology, mitigating identified risks, gaps and exposure as part of ensuring appropriate governance and control with the QA framework Stakeholder management: Be the point of contact for multiple Operational areas and internal stakeholders, working collaboratively to understand QA output and support continuous improvement inclusive of Leading impactful calibration sessions to Operational and cross functional stakeholders, ensuring a balanced view is discussed to reach the right and calibrated outcome Root cause and thematic analysis to provide actionable insights and recommendations to key stakeholders to improve outcomes and drawing connections across multiple lines of business Deliver effective reporting catering for a wide stakeholder audience As part of supporting the success of the Quality Assurance framework and team excellence, you will also contribute to the following: Performance Management: Monitor QA department output, ensuring deliverables, SLAs and key performance metrics are met, highlighting gaps, findings, recognising excellence and influencing continuous improvement through effective reporting and communication Coaching and Mentoring: Model Quality Assurance excellence, setting a consistent tone for expectations, deliverables, outputs and behaviours through mentoring and coaching QA team members, supporting progress, talent development, framework development and driving strengthened outputs for Stakeholders Onboarding: Design and lead the induction process for new QA hires, ensuring they hit the ground running, empowered, enabled and with a deep understanding of our quality framework, along with leading upskilling to meet department needs Governance: Assess the detailed impacts of change initiatives to ensure all changes are well managed and QA is set up for success. Use problem solving techniques to resolve process breakdowns, including in the management of issues and events impacting the risks of the QA process Support well managed activities such as control testing Be responsible for ensuring appropriate governance is in place to report on business results through Line Of Business meetings Provide administrative support for the management of the QA monitoring platform Reporting and projects: Deliver appropriate reporting for your role along with supporting with adhoc reporting and QA projects What we're looking for A self starter, with the ability to demonstrate initiative, ownership and work autonomously in driving your own performance Ability to build strong relationships with peers and senior stakeholders across other teams which support the QA team, the wider operation and business Be able to quickly learn and maintain a detailed knowledge of agent level processes Knowledge of conduct risk and compliance requirements Excellent organisational skills and strong attention to detail with the ability to plan and prioritise effectively through periods of change The ability to review and analyse data to provide insights into the business and make recommendations balancing customer and business requirements Strong communications skills, being able to present findings in a clear and concise manner both written and verbally Good judgment and decision-making, being able to demonstrate strong reasoning skills with any analysis A passion for improving customer outcomes and Quality Assurance excellence An engaged and motivated individual with a positive mindset, contributing to the culture and values that are important to Capital One Preferable: Experience or expertise in Quality Assurance with an in-depth knowledge of QA processes and QA platforms within a regulated industry Where and how you'll work This is a permanent position and is based in our Nottingham offices. Our hybrid working model offers you the flexibility to work from our offices and from home, when you need to. We're big on collaboration and connection, and so generally encourage our associates to use our offices on Tuesdays, Wednesdays and Thursdays. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking . click apply for full job details
We are looking for an experienced and creative Part Time Cook to join our Primrose Croft Care Home in Cambridge. You will become part of a compassionate and welcoming team providing physical, emotional, and social support and most importantly outstanding meal experiences for the people living in our care home. Your dedication, reliability and support will make a difference every day. Excelcare is a family-owned care home group established for over 34 years. We provide the highest standards of care to older people with a range of needs including dementia, physical disabilities, and mental health issues. By joining us you will become one of the 'family' and in return for your dedication and hard work you can expect: £14.90 per hour 28 Hours a Week, 4X Days a week. (Must be able to do every other weekend) 7am to 2pm. About the role: As the Care Home Chef/Cook, you will be required to prepare and cook nutritious meals using fresh ingredients. Schedule weekly meal menus, paying attention to individual dietary requirements Work with the Home Manager to ensure that ordering of stock is in line with budgetary requirements. Work with healthcare professionals involved in the support of people living in our care homes to ensure meal plans and dietary requirements fall into individuals support plans and risk assessments. Maintain quality assurance systems within the kitchen Undertake supervision of other kitchen team members Have a full understanding of Health & Safety as well as Food Hygiene issues, COSHH, and working within the guidelines relating to contamination and cross infection. You will be involved in meaningful activities with the people living in our care home as well as always promoting independence, choice, dignity, and respect What we are looking for from you: Experience of cooking for large numbers NVQ Level 2 in catering and hospitality 2 years' experience in a catering environment 12 months experience in managing a kitchen Excellent interpersonal skills as you will be involved in meaningful What we offer in return for your hard work: 28 Days holiday including bank holidays Free on-site parking Enhancement to pay on bank holidays Refer a Friend Scheme rewarding £500 for every person you refer DBS certificate paid by Excelcare Comprehensive induction programme Funded qualifications via the apprenticeship programme (where required) Paid uniform Employee of the month - £100 for outstanding contribution Team appreciation week Terms and Conditions apply If you are interested in the position, please apply online today or call the Recruitment Team on if you have any questions - we look forward to hearing from you.
Apr 27, 2026
Full time
We are looking for an experienced and creative Part Time Cook to join our Primrose Croft Care Home in Cambridge. You will become part of a compassionate and welcoming team providing physical, emotional, and social support and most importantly outstanding meal experiences for the people living in our care home. Your dedication, reliability and support will make a difference every day. Excelcare is a family-owned care home group established for over 34 years. We provide the highest standards of care to older people with a range of needs including dementia, physical disabilities, and mental health issues. By joining us you will become one of the 'family' and in return for your dedication and hard work you can expect: £14.90 per hour 28 Hours a Week, 4X Days a week. (Must be able to do every other weekend) 7am to 2pm. About the role: As the Care Home Chef/Cook, you will be required to prepare and cook nutritious meals using fresh ingredients. Schedule weekly meal menus, paying attention to individual dietary requirements Work with the Home Manager to ensure that ordering of stock is in line with budgetary requirements. Work with healthcare professionals involved in the support of people living in our care homes to ensure meal plans and dietary requirements fall into individuals support plans and risk assessments. Maintain quality assurance systems within the kitchen Undertake supervision of other kitchen team members Have a full understanding of Health & Safety as well as Food Hygiene issues, COSHH, and working within the guidelines relating to contamination and cross infection. You will be involved in meaningful activities with the people living in our care home as well as always promoting independence, choice, dignity, and respect What we are looking for from you: Experience of cooking for large numbers NVQ Level 2 in catering and hospitality 2 years' experience in a catering environment 12 months experience in managing a kitchen Excellent interpersonal skills as you will be involved in meaningful What we offer in return for your hard work: 28 Days holiday including bank holidays Free on-site parking Enhancement to pay on bank holidays Refer a Friend Scheme rewarding £500 for every person you refer DBS certificate paid by Excelcare Comprehensive induction programme Funded qualifications via the apprenticeship programme (where required) Paid uniform Employee of the month - £100 for outstanding contribution Team appreciation week Terms and Conditions apply If you are interested in the position, please apply online today or call the Recruitment Team on if you have any questions - we look forward to hearing from you.
About the role As a Chef, you will be responsible for the planning and provision of daily nutritious meals for all our residents while ensuring the food you purchase is fresh and within budget. In addition, you will ensure all health and safety and environmental standards are achieved and maintained. You must be a team player who will inspire and motivate your team. Reports to: Home Manager Key duties and responsibilities • Plan and prepare daily menus that meet the nutritional needs and preferences of our residents. • Prepare meals that are appetizing, visually appealing, and within budget. • Monitor food stocks and order supplies as needed. • Maintain accurate records of food orders and inventory. • Ensure that all food is stored, prepared, and served in a safe and hygienic manner. • Train and supervise kitchen staff in food preparation and service. • Implement and maintain health and safety procedures, including proper food handling and storage. • Keep the kitchen clean and organized, including regular deep cleaning. • Attend and participate in staff meetings and training sessions as required. • Build positive relationships with residents and their families, and respond promptly to their feedback and requests. Skills and attributes • Proven experience as a Chef, preferably in a healthcare or hospitality setting. • Excellent cooking skills and knowledge of various cooking techniques. • Knowledge of nutrition and the ability to develop menus that meet dietary requirements. • Strong communication and interpersonal skills. • Ability to manage time effectively and work efficiently under pressure. • Knowledge of health and safety regulations and procedures. • Ability to train and supervise kitchen staff. • Willingness to work flexible hours, including weekends and holidays. Education and qualification Food Hygiene Certified Level 2 willing to work towards Intermediate Food Hygiene qualifications. First Aid Certified. NVQ Level 2/3 in Food Preparation/Catering. What will you gain? You will have the satisfaction of working with, and being supported by, an enthusiastic and caring team that puts people at the heart of the business. We know the happiness of our staff improves the service we give our residents. You will have plenty of opportunities to learn and develop your skills, and we have the procedures and processes to help you at every step.
Apr 27, 2026
Full time
About the role As a Chef, you will be responsible for the planning and provision of daily nutritious meals for all our residents while ensuring the food you purchase is fresh and within budget. In addition, you will ensure all health and safety and environmental standards are achieved and maintained. You must be a team player who will inspire and motivate your team. Reports to: Home Manager Key duties and responsibilities • Plan and prepare daily menus that meet the nutritional needs and preferences of our residents. • Prepare meals that are appetizing, visually appealing, and within budget. • Monitor food stocks and order supplies as needed. • Maintain accurate records of food orders and inventory. • Ensure that all food is stored, prepared, and served in a safe and hygienic manner. • Train and supervise kitchen staff in food preparation and service. • Implement and maintain health and safety procedures, including proper food handling and storage. • Keep the kitchen clean and organized, including regular deep cleaning. • Attend and participate in staff meetings and training sessions as required. • Build positive relationships with residents and their families, and respond promptly to their feedback and requests. Skills and attributes • Proven experience as a Chef, preferably in a healthcare or hospitality setting. • Excellent cooking skills and knowledge of various cooking techniques. • Knowledge of nutrition and the ability to develop menus that meet dietary requirements. • Strong communication and interpersonal skills. • Ability to manage time effectively and work efficiently under pressure. • Knowledge of health and safety regulations and procedures. • Ability to train and supervise kitchen staff. • Willingness to work flexible hours, including weekends and holidays. Education and qualification Food Hygiene Certified Level 2 willing to work towards Intermediate Food Hygiene qualifications. First Aid Certified. NVQ Level 2/3 in Food Preparation/Catering. What will you gain? You will have the satisfaction of working with, and being supported by, an enthusiastic and caring team that puts people at the heart of the business. We know the happiness of our staff improves the service we give our residents. You will have plenty of opportunities to learn and develop your skills, and we have the procedures and processes to help you at every step.
About the role As a Chef, you will be responsible for the planning and provision of daily nutritious meals for all our residents while ensuring the food you purchase is fresh and within budget. In addition, you will ensure all health and safety and environmental standards are achieved and maintained. You must be a team player who will inspire and motivate your team. Reports to: Home Manager Key duties and responsibilities • Plan and prepare daily menus that meet the nutritional needs and preferences of our residents. • Prepare meals that are appetizing, visually appealing, and within budget. • Monitor food stocks and order supplies as needed. • Maintain accurate records of food orders and inventory. • Ensure that all food is stored, prepared, and served in a safe and hygienic manner. • Train and supervise kitchen staff in food preparation and service. • Implement and maintain health and safety procedures, including proper food handling and storage. • Keep the kitchen clean and organized, including regular deep cleaning. • Attend and participate in staff meetings and training sessions as required. • Build positive relationships with residents and their families, and respond promptly to their feedback and requests. Skills and attributes • Proven experience as a Chef, preferably in a healthcare or hospitality setting. • Excellent cooking skills and knowledge of various cooking techniques. • Knowledge of nutrition and the ability to develop menus that meet dietary requirements. • Strong communication and interpersonal skills. • Ability to manage time effectively and work efficiently under pressure. • Knowledge of health and safety regulations and procedures. • Ability to train and supervise kitchen staff. • Willingness to work flexible hours, including weekends and holidays. Education and qualification Food Hygiene Certified Level 2 willing to work towards Intermediate Food Hygiene qualifications. First Aid Certified. NVQ Level 2/3 in Food Preparation/Catering. What will you gain? You will have the satisfaction of working with, and being supported by, an enthusiastic and caring team that puts people at the heart of the business. We know the happiness of our staff improves the service we give our residents. You will have plenty of opportunities to learn and develop your skills, and we have the procedures and processes to help you at every step.
Apr 27, 2026
Full time
About the role As a Chef, you will be responsible for the planning and provision of daily nutritious meals for all our residents while ensuring the food you purchase is fresh and within budget. In addition, you will ensure all health and safety and environmental standards are achieved and maintained. You must be a team player who will inspire and motivate your team. Reports to: Home Manager Key duties and responsibilities • Plan and prepare daily menus that meet the nutritional needs and preferences of our residents. • Prepare meals that are appetizing, visually appealing, and within budget. • Monitor food stocks and order supplies as needed. • Maintain accurate records of food orders and inventory. • Ensure that all food is stored, prepared, and served in a safe and hygienic manner. • Train and supervise kitchen staff in food preparation and service. • Implement and maintain health and safety procedures, including proper food handling and storage. • Keep the kitchen clean and organized, including regular deep cleaning. • Attend and participate in staff meetings and training sessions as required. • Build positive relationships with residents and their families, and respond promptly to their feedback and requests. Skills and attributes • Proven experience as a Chef, preferably in a healthcare or hospitality setting. • Excellent cooking skills and knowledge of various cooking techniques. • Knowledge of nutrition and the ability to develop menus that meet dietary requirements. • Strong communication and interpersonal skills. • Ability to manage time effectively and work efficiently under pressure. • Knowledge of health and safety regulations and procedures. • Ability to train and supervise kitchen staff. • Willingness to work flexible hours, including weekends and holidays. Education and qualification Food Hygiene Certified Level 2 willing to work towards Intermediate Food Hygiene qualifications. First Aid Certified. NVQ Level 2/3 in Food Preparation/Catering. What will you gain? You will have the satisfaction of working with, and being supported by, an enthusiastic and caring team that puts people at the heart of the business. We know the happiness of our staff improves the service we give our residents. You will have plenty of opportunities to learn and develop your skills, and we have the procedures and processes to help you at every step.
Route Manager - First Class Onboard Services Permanent £34,000 - £35,000 per annum Reed Recruitment is delighted to be partnering with a leading transport services provider to recruit a Route Manager - First Class Onboard Services for the prestigious Enterprise Express route between Belfast and Dublin. This is a hands on operational leadership role suited to an experienced people manager who thrives in live environments and is passionate about delivering exceptional customer experiences. You will play a pivotal role in ensuring a premium first class hospitality service is delivered consistently on every journey. The Role As Route Manager, you will take full responsibility for the day to day operational delivery of first class onboard services across your assigned route. With a strong on train presence, you will lead, coach, and support teams while ensuring high standards of service, compliance, and efficiency are always maintained. You will be instrumental in driving continuous improvement, maintaining food and beverage service quality, and ensuring passengers receive a seamless, high end experience from departure to arrival. Qualifications & Experience Degree or professional qualification in Business Management, Hospitality, Logistics, or a related discipline (preferred) Proven management or senior supervisory experience within hospitality, catering, logistics, or operational environments Strong working knowledge of food hygiene regulations, health & safety requirements, and service quality standards Health & Safety, ISO, or Food Hygiene certifications are highly desirable Essential Skills & Attributes Excellent communication skills with the ability to engage clients, customers, and teams effectively Confident leadership style with the ability to motivate and influence in a fast moving, live environment Flexible and adaptable, with a calm approach to service disruption or operational change Strong attention to detail and commitment to premium service delivery Well, developed organisational skills and commercial awareness Customer focused mindset with a proactive, solution driven approach Ability to implement, monitor, and maintain policies and procedures consistently Desirable Experience Route based operations, onboard services, or catering logistics experience Knowledge of ISO standards, audits, and quality assurance frameworks Budget management and cost control exposure Experience using operational systems and performance reporting tools Ready to Apply? If you're currently working in logistics, hotel operations, or a chef/restaurant management role and are seeking a rewarding career move into a premium transport service environment, we'd love to hear from you. Please submit an up-to-date CV today via the "Apply" link or, you can call the Branch and speak with Donna
Apr 27, 2026
Full time
Route Manager - First Class Onboard Services Permanent £34,000 - £35,000 per annum Reed Recruitment is delighted to be partnering with a leading transport services provider to recruit a Route Manager - First Class Onboard Services for the prestigious Enterprise Express route between Belfast and Dublin. This is a hands on operational leadership role suited to an experienced people manager who thrives in live environments and is passionate about delivering exceptional customer experiences. You will play a pivotal role in ensuring a premium first class hospitality service is delivered consistently on every journey. The Role As Route Manager, you will take full responsibility for the day to day operational delivery of first class onboard services across your assigned route. With a strong on train presence, you will lead, coach, and support teams while ensuring high standards of service, compliance, and efficiency are always maintained. You will be instrumental in driving continuous improvement, maintaining food and beverage service quality, and ensuring passengers receive a seamless, high end experience from departure to arrival. Qualifications & Experience Degree or professional qualification in Business Management, Hospitality, Logistics, or a related discipline (preferred) Proven management or senior supervisory experience within hospitality, catering, logistics, or operational environments Strong working knowledge of food hygiene regulations, health & safety requirements, and service quality standards Health & Safety, ISO, or Food Hygiene certifications are highly desirable Essential Skills & Attributes Excellent communication skills with the ability to engage clients, customers, and teams effectively Confident leadership style with the ability to motivate and influence in a fast moving, live environment Flexible and adaptable, with a calm approach to service disruption or operational change Strong attention to detail and commitment to premium service delivery Well, developed organisational skills and commercial awareness Customer focused mindset with a proactive, solution driven approach Ability to implement, monitor, and maintain policies and procedures consistently Desirable Experience Route based operations, onboard services, or catering logistics experience Knowledge of ISO standards, audits, and quality assurance frameworks Budget management and cost control exposure Experience using operational systems and performance reporting tools Ready to Apply? If you're currently working in logistics, hotel operations, or a chef/restaurant management role and are seeking a rewarding career move into a premium transport service environment, we'd love to hear from you. Please submit an up-to-date CV today via the "Apply" link or, you can call the Branch and speak with Donna
Astute's Power team is partnering with a successful and leading contractor in the Energy from Waste to recruit a Site and Facilities Assistant for its Cheshire site. The Site and Facilities Assistant role is offered on a 24 month fixed term contract (FTC) basis and comes with a salary of 30,000- 35,000 starting in April 2026. If you're a Site and Facilities Assistant available for an April 2026 start, then submit your CV to apply today. Responsibilities and duties Acting as the office administrator for the site including managing office supplies, filing, organization of travel, recording and storing of documentation Acting as the Facilities Assistant - maintaining the overall operation and upkeep of the site compound, ensuring all facilities are safe, clean, and fully functional. Supporting daily site activities, including managing utilities, coordinating maintenance tasks, and assisting with general site logistics. Providing full administrative support to the Site Manager. Welcome visitors and clients including arranging catering as required Provide full administrative support to the Site Manager. Keep the Site Manager informed of all site related activities. Be aware of all Health, Safety, Environmental and Quality (HSEQ) requirements relevant to their role, and implement and comply with them. The candidate should hold strong administrative experience ideally within Construction or Engineering industries. Must be comfortable working in a site-based environment, therefore experience in this would be ideal. Must have good working knowledge of Microsoft Suite applications. Salary and benefits of the Site and Facilities Assistant role 30,000- 35,000 per annum Pension of up to 10% employer contribution Life Assurance, disability insurance, private medical and dental insurance 24 days annual leave per annum INDPOW Astute People are acting as an employment agency in relation to this vacancy. We do not discriminate on the grounds of age, race, gender, disability, creed or sexual orientation and comply with all relevant UK legislation. We encourage applications from individuals from all backgrounds but candidates must be able to demonstrate their ability to work in the UK. Astute is also committed to the government's Disability Confident Employer initiative. We endeavour to get back to everyone, however, if you have not heard anything after 7 days, please consider your application unsuccessful.
Apr 27, 2026
Full time
Astute's Power team is partnering with a successful and leading contractor in the Energy from Waste to recruit a Site and Facilities Assistant for its Cheshire site. The Site and Facilities Assistant role is offered on a 24 month fixed term contract (FTC) basis and comes with a salary of 30,000- 35,000 starting in April 2026. If you're a Site and Facilities Assistant available for an April 2026 start, then submit your CV to apply today. Responsibilities and duties Acting as the office administrator for the site including managing office supplies, filing, organization of travel, recording and storing of documentation Acting as the Facilities Assistant - maintaining the overall operation and upkeep of the site compound, ensuring all facilities are safe, clean, and fully functional. Supporting daily site activities, including managing utilities, coordinating maintenance tasks, and assisting with general site logistics. Providing full administrative support to the Site Manager. Welcome visitors and clients including arranging catering as required Provide full administrative support to the Site Manager. Keep the Site Manager informed of all site related activities. Be aware of all Health, Safety, Environmental and Quality (HSEQ) requirements relevant to their role, and implement and comply with them. The candidate should hold strong administrative experience ideally within Construction or Engineering industries. Must be comfortable working in a site-based environment, therefore experience in this would be ideal. Must have good working knowledge of Microsoft Suite applications. Salary and benefits of the Site and Facilities Assistant role 30,000- 35,000 per annum Pension of up to 10% employer contribution Life Assurance, disability insurance, private medical and dental insurance 24 days annual leave per annum INDPOW Astute People are acting as an employment agency in relation to this vacancy. We do not discriminate on the grounds of age, race, gender, disability, creed or sexual orientation and comply with all relevant UK legislation. We encourage applications from individuals from all backgrounds but candidates must be able to demonstrate their ability to work in the UK. Astute is also committed to the government's Disability Confident Employer initiative. We endeavour to get back to everyone, however, if you have not heard anything after 7 days, please consider your application unsuccessful.
We are seeking an experienced Interim Finance Business Partner to join a dynamic and growing organisation within the education sector. This is a key role providing strategic and operational financial support across multiple service areas, helping to drive performance, efficiency, and value for money. Based in Sutton Coldfield (Hybrid working). Contract length: April - Dec. Key Responsibilities: Attend monthly finance meetings with the Operational Director to review financial performance, year-to-date results, and forward forecasts. Provide strategic financial insight and partnering support to Estates, Catering, and IT functions, ensuring effective budget management, cost control, and value optimisation. Collaborate with operational leads and academy stakeholders to analyse performance, develop business cases, and ensure financial compliance in line with ESFA regulations and organisational objectives. Produce accurate and timely monthly operational management accounts in line with the Trust's reporting timetable. Support the CFOO, Head of Finance, and Financial Controller in the preparation of consolidated management accounts through detailed analysis and reporting. Manage prepayments and accruals to ensure accurate financial reporting and a true reflection of financial position. Complete all month-end processes and associated checklists to a high standard. Partner with Principals to maintain and enhance the accuracy of the Integrated Curriculum Financial Plan. Work closely with operational leads, academy Principals, and Regional HR teams to ensure staffing forecasts are accurate and aligned with financial plans and ICFP targets. Prepare and reconcile payroll data ahead of Financial Controller approval. Proven experience in a Finance Business Partner or similar role, ideally within the education or public sector. Strong analytical skills with the ability to translate financial data into meaningful insight. Confident stakeholder manager, able to influence and support non-finance colleagues. Excellent knowledge of budgeting, forecasting, and management accounting processes. Experience working with funding frameworks such as ESFA regulations is highly desirable.
Apr 27, 2026
Seasonal
We are seeking an experienced Interim Finance Business Partner to join a dynamic and growing organisation within the education sector. This is a key role providing strategic and operational financial support across multiple service areas, helping to drive performance, efficiency, and value for money. Based in Sutton Coldfield (Hybrid working). Contract length: April - Dec. Key Responsibilities: Attend monthly finance meetings with the Operational Director to review financial performance, year-to-date results, and forward forecasts. Provide strategic financial insight and partnering support to Estates, Catering, and IT functions, ensuring effective budget management, cost control, and value optimisation. Collaborate with operational leads and academy stakeholders to analyse performance, develop business cases, and ensure financial compliance in line with ESFA regulations and organisational objectives. Produce accurate and timely monthly operational management accounts in line with the Trust's reporting timetable. Support the CFOO, Head of Finance, and Financial Controller in the preparation of consolidated management accounts through detailed analysis and reporting. Manage prepayments and accruals to ensure accurate financial reporting and a true reflection of financial position. Complete all month-end processes and associated checklists to a high standard. Partner with Principals to maintain and enhance the accuracy of the Integrated Curriculum Financial Plan. Work closely with operational leads, academy Principals, and Regional HR teams to ensure staffing forecasts are accurate and aligned with financial plans and ICFP targets. Prepare and reconcile payroll data ahead of Financial Controller approval. Proven experience in a Finance Business Partner or similar role, ideally within the education or public sector. Strong analytical skills with the ability to translate financial data into meaningful insight. Confident stakeholder manager, able to influence and support non-finance colleagues. Excellent knowledge of budgeting, forecasting, and management accounting processes. Experience working with funding frameworks such as ESFA regulations is highly desirable.
A healthcare provider in Nuneaton and Bedworth seeks a dynamic Catering Manager to oversee patient and staff catering services. The role involves managing a team of 50, ensuring compliance, and leading menu design. Candidates should have over 5 years of catering experience, preferably within the NHS. The position promises a supportive work environment and great benefits, making it an excellent opportunity for passionate individuals.
Apr 27, 2026
Full time
A healthcare provider in Nuneaton and Bedworth seeks a dynamic Catering Manager to oversee patient and staff catering services. The role involves managing a team of 50, ensuring compliance, and leading menu design. Candidates should have over 5 years of catering experience, preferably within the NHS. The position promises a supportive work environment and great benefits, making it an excellent opportunity for passionate individuals.
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Quality Assurance Process Manager (Associate) About this role This is an opportunity to join a vibrant and fast paced team, providing quality assurance and actionable insights to the business. You will be responsible for ensuring the Quality Assurance Process and change is well managed, with appropriately skilled QA's to deliver in line with business needs. This is an individual contributor role, but, working collaboratively with the QA Leadership team, you will help mitigate risk, nurture talent, support skills development and drive high team performance, outputs and business objectives through coaching and mentorship What you'll do Monitoring: Monitoring, evaluating and reporting on performance and process execution across multiple communication channels and multiple Operational lines of Business, with a focus on complex, high risk workstreams, requiring strong judgement skills providing assurance and actionable insight through accuracy and proactive identification of Great customer outcomes, process adherence/execution Non process adherence / execution Training and knowledge gaps Process gaps Error trends and root causes System failures Validation (2nd and 3rd Line of defence monitoring): Conduct reperformance of QA monitoring across multiple workstreams, ensuring consistent and correct outcomes aligned to QA standards and methodology, providing effective feedback and reporting on findings to QA Leadership and supporting with coaching and upskilling QA team members Process Management: Build and maintain knowledge of how our processes operate on the frontline, inclusive of set up and maintenance of key documentation for BAU, QA methodology and framework and control governance, alongside driving consistent and correct application of methodology, mitigating identified risks, gaps and exposure as part of ensuring appropriate governance and control with the QA framework Stakeholder management: Be the point of contact for multiple Operational areas and internal stakeholders, working collaboratively to understand QA output and support continuous improvement inclusive of Leading impactful calibration sessions to Operational and cross functional stakeholders, ensuring a balanced view is discussed to reach the right and calibrated outcome Root cause and thematic analysis to provide actionable insights and recommendations to key stakeholders to improve outcomes and drawing connections across multiple lines of business Deliver effective reporting catering for a wide stakeholder audience As part of supporting the success of the Quality Assurance framework and team excellence, you will also contribute to the following: Performance Management: Monitor QA department output, ensuring deliverables, SLAs and key performance metrics are met, highlighting gaps, findings, recognising excellence and influencing continuous improvement through effective reporting and communication Coaching and Mentoring: Model Quality Assurance excellence, setting a consistent tone for expectations, deliverables, outputs and behaviours through mentoring and coaching QA team members, supporting progress, talent development, framework development and driving strengthened outputs for Stakeholders Onboarding: Design and lead the induction process for new QA hires, ensuring they hit the ground running, empowered, enabled and with a deep understanding of our quality framework, along with leading upskilling to meet department needs Governance: Assess the detailed impacts of change initiatives to ensure all changes are well managed and QA is set up for success. Use problem solving techniques to resolve process breakdowns, including in the management of issues and events impacting the risks of the QA process Support well managed activities such as control testing Be responsible for ensuring appropriate governance is in place to report on business results through Line Of Business meetings Provide administrative support for the management of the QA monitoring platform Reporting and projects: Deliver appropriate reporting for your role along with supporting with adhoc reporting and QA projects What we're looking for A self starter, with the ability to demonstrate initiative, ownership and work autonomously in driving your own performance Ability to build strong relationships with peers and senior stakeholders across other teams which support the QA team, the wider operation and business Be able to quickly learn and maintain a detailed knowledge of agent level processes Knowledge of conduct risk and compliance requirements Excellent organisational skills and strong attention to detail with the ability to plan and prioritise effectively through periods of change The ability to review and analyse data to provide insights into the business and make recommendations balancing customer and business requirements Strong communications skills, being able to present findings in a clear and concise manner both written and verbally Good judgment and decision-making, being able to demonstrate strong reasoning skills with any analysis A passion for improving customer outcomes and Quality Assurance excellence An engaged and motivated individual with a positive mindset, contributing to the culture and values that are important to Capital One Preferable: Experience or expertise in Quality Assurance with an in-depth knowledge of QA processes and QA platforms within a regulated industry Where and how you'll work This is a permanent position and is based in our Nottingham offices. Our hybrid working model offers you the flexibility to work from our offices and from home, when you need to. We're big on collaboration and connection, and so generally encourage our associates to use our offices on Tuesdays, Wednesdays and Thursdays. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking . click apply for full job details
Apr 27, 2026
Full time
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Quality Assurance Process Manager (Associate) About this role This is an opportunity to join a vibrant and fast paced team, providing quality assurance and actionable insights to the business. You will be responsible for ensuring the Quality Assurance Process and change is well managed, with appropriately skilled QA's to deliver in line with business needs. This is an individual contributor role, but, working collaboratively with the QA Leadership team, you will help mitigate risk, nurture talent, support skills development and drive high team performance, outputs and business objectives through coaching and mentorship What you'll do Monitoring: Monitoring, evaluating and reporting on performance and process execution across multiple communication channels and multiple Operational lines of Business, with a focus on complex, high risk workstreams, requiring strong judgement skills providing assurance and actionable insight through accuracy and proactive identification of Great customer outcomes, process adherence/execution Non process adherence / execution Training and knowledge gaps Process gaps Error trends and root causes System failures Validation (2nd and 3rd Line of defence monitoring): Conduct reperformance of QA monitoring across multiple workstreams, ensuring consistent and correct outcomes aligned to QA standards and methodology, providing effective feedback and reporting on findings to QA Leadership and supporting with coaching and upskilling QA team members Process Management: Build and maintain knowledge of how our processes operate on the frontline, inclusive of set up and maintenance of key documentation for BAU, QA methodology and framework and control governance, alongside driving consistent and correct application of methodology, mitigating identified risks, gaps and exposure as part of ensuring appropriate governance and control with the QA framework Stakeholder management: Be the point of contact for multiple Operational areas and internal stakeholders, working collaboratively to understand QA output and support continuous improvement inclusive of Leading impactful calibration sessions to Operational and cross functional stakeholders, ensuring a balanced view is discussed to reach the right and calibrated outcome Root cause and thematic analysis to provide actionable insights and recommendations to key stakeholders to improve outcomes and drawing connections across multiple lines of business Deliver effective reporting catering for a wide stakeholder audience As part of supporting the success of the Quality Assurance framework and team excellence, you will also contribute to the following: Performance Management: Monitor QA department output, ensuring deliverables, SLAs and key performance metrics are met, highlighting gaps, findings, recognising excellence and influencing continuous improvement through effective reporting and communication Coaching and Mentoring: Model Quality Assurance excellence, setting a consistent tone for expectations, deliverables, outputs and behaviours through mentoring and coaching QA team members, supporting progress, talent development, framework development and driving strengthened outputs for Stakeholders Onboarding: Design and lead the induction process for new QA hires, ensuring they hit the ground running, empowered, enabled and with a deep understanding of our quality framework, along with leading upskilling to meet department needs Governance: Assess the detailed impacts of change initiatives to ensure all changes are well managed and QA is set up for success. Use problem solving techniques to resolve process breakdowns, including in the management of issues and events impacting the risks of the QA process Support well managed activities such as control testing Be responsible for ensuring appropriate governance is in place to report on business results through Line Of Business meetings Provide administrative support for the management of the QA monitoring platform Reporting and projects: Deliver appropriate reporting for your role along with supporting with adhoc reporting and QA projects What we're looking for A self starter, with the ability to demonstrate initiative, ownership and work autonomously in driving your own performance Ability to build strong relationships with peers and senior stakeholders across other teams which support the QA team, the wider operation and business Be able to quickly learn and maintain a detailed knowledge of agent level processes Knowledge of conduct risk and compliance requirements Excellent organisational skills and strong attention to detail with the ability to plan and prioritise effectively through periods of change The ability to review and analyse data to provide insights into the business and make recommendations balancing customer and business requirements Strong communications skills, being able to present findings in a clear and concise manner both written and verbally Good judgment and decision-making, being able to demonstrate strong reasoning skills with any analysis A passion for improving customer outcomes and Quality Assurance excellence An engaged and motivated individual with a positive mindset, contributing to the culture and values that are important to Capital One Preferable: Experience or expertise in Quality Assurance with an in-depth knowledge of QA processes and QA platforms within a regulated industry Where and how you'll work This is a permanent position and is based in our Nottingham offices. Our hybrid working model offers you the flexibility to work from our offices and from home, when you need to. We're big on collaboration and connection, and so generally encourage our associates to use our offices on Tuesdays, Wednesdays and Thursdays. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking . click apply for full job details
Job Purpose To purchase prepare, cook and serve meals, ensuring that all meals are balanced and take account of all ethnic, religious and dietary needs of clients and staff. To provide additional catering when required. Main Duties and Responsibilities Nursery Cook To act as key holder, unlocking the nursery in the morning. Switching on all necessary equipment (water boiler, grill light oven, hot plate.) Dealing appropriately when issues arise Preparing for, cooking lunch and preparing sacks within the centre taking account of dietary, cultural and religious needs. Responsibility for clearing away after meals. Ordering produce, ensuring that there is sufficient to cover the number of meals required, but to ensure there is minimal waste. (Ensuring that food is consumed within sell by dates.) Ensure that hygiene standards and safe practices are maintained at all times, including cleaning fridges freezers and cookers; washing large pots, cleaning work surfaces, ensuring that instructions for freezing food are followed; washing floors, shelves, walls, work surfaces To account for any monies spent as required and monitor budgets. Attending meetings with centre managers to discuss menus and allow time to plan meals on a weekly basis and to input into team meetings and undertake training as and when required. To ensure that standards and working practices conform to Health & Safety legislation in this area of work. Note Nursery Cook : All Camden employees are expected to be flexible in undertaking the duties and responsibilities attached to their post and may be asked to perform other duties, which reasonably correspond to the general character of their post and their level of responsibility. Essential: Nursery Cook Knowledge of food hygiene Knowledge of Health & Safety requirements Knowledge of emergency procedures and taking appropriate action
Apr 27, 2026
Contractor
Job Purpose To purchase prepare, cook and serve meals, ensuring that all meals are balanced and take account of all ethnic, religious and dietary needs of clients and staff. To provide additional catering when required. Main Duties and Responsibilities Nursery Cook To act as key holder, unlocking the nursery in the morning. Switching on all necessary equipment (water boiler, grill light oven, hot plate.) Dealing appropriately when issues arise Preparing for, cooking lunch and preparing sacks within the centre taking account of dietary, cultural and religious needs. Responsibility for clearing away after meals. Ordering produce, ensuring that there is sufficient to cover the number of meals required, but to ensure there is minimal waste. (Ensuring that food is consumed within sell by dates.) Ensure that hygiene standards and safe practices are maintained at all times, including cleaning fridges freezers and cookers; washing large pots, cleaning work surfaces, ensuring that instructions for freezing food are followed; washing floors, shelves, walls, work surfaces To account for any monies spent as required and monitor budgets. Attending meetings with centre managers to discuss menus and allow time to plan meals on a weekly basis and to input into team meetings and undertake training as and when required. To ensure that standards and working practices conform to Health & Safety legislation in this area of work. Note Nursery Cook : All Camden employees are expected to be flexible in undertaking the duties and responsibilities attached to their post and may be asked to perform other duties, which reasonably correspond to the general character of their post and their level of responsibility. Essential: Nursery Cook Knowledge of food hygiene Knowledge of Health & Safety requirements Knowledge of emergency procedures and taking appropriate action
Chef Manager - Weekdays Only! Location: Frome, Somerset Salary: £15.06 per hour Working Pattern: 30 hours per week, Monday to Friday - 7am start For more information about careers at Dine Contract Catering and our benefits please visit: Careers at Dine Contract Catering We're looking for a Chef Manager who can do more than cook. This is a role for a hands-on leader who's as confident at the stove as they are in a client meeting, someone who understands how to run a business and deliver food that delights. As our Chef Manager, you'll be responsible for overseeing the breakfast service and vending at our client's site. This is a lone working site, you will oversee the full service from preparation, serving of meals and operating the till for all customers. As the heartbeat of the site, you'll oversee every aspect of the catering operation, from menu planning to client relationships, budgets, compliance, and service delivery. You'll cook with passion and run the outlet like it's your own. What You'll Be Doing: Oversee the full catering operation from food to finance to front of house. Managing food costs, margins, waste and labour with commercial precision. Build strong relationships with our clients and guests. Understanding their needs, exceeding expectations and delivering service with an impact. Ensure compliance with food safety, health & safety and company standards at all times. Drive consistency and quality across the kitchen and wider catering operation. What you'll bring to the table: Proven experience as a Chef Manager or Senior Chef with strong operational experience. A passion for fresh food, seasonal ingredients, and high-quality service delivery. A strong sense of ownership and ability to manage client relationships. Strong financial acumen. You understand P&L, cost control, and business KPIs. Hungry for more? We also offer exciting culinary pathways for team members who want to level up. With real-time mentoring, hands-on experience, and the chance to earn recognised qualifications, it's a delicious way to grow your skills while doing what you love. Personality behind every plate Dine provides tailored food services to 140 clients in the business and industry sector. With over two decades of industry experience, we pride ourselves on offering a personalised approach to our clients, whilst delivering outstanding service. Our passion lies in creating great-tasting menus, promoting sustainability, and proudly working with local suppliers and communities. That's why our menus feature only locally sourced, seasonal, and sustainable ingredients with a target of reaching Climate Zero by 2030. Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!
Apr 27, 2026
Full time
Chef Manager - Weekdays Only! Location: Frome, Somerset Salary: £15.06 per hour Working Pattern: 30 hours per week, Monday to Friday - 7am start For more information about careers at Dine Contract Catering and our benefits please visit: Careers at Dine Contract Catering We're looking for a Chef Manager who can do more than cook. This is a role for a hands-on leader who's as confident at the stove as they are in a client meeting, someone who understands how to run a business and deliver food that delights. As our Chef Manager, you'll be responsible for overseeing the breakfast service and vending at our client's site. This is a lone working site, you will oversee the full service from preparation, serving of meals and operating the till for all customers. As the heartbeat of the site, you'll oversee every aspect of the catering operation, from menu planning to client relationships, budgets, compliance, and service delivery. You'll cook with passion and run the outlet like it's your own. What You'll Be Doing: Oversee the full catering operation from food to finance to front of house. Managing food costs, margins, waste and labour with commercial precision. Build strong relationships with our clients and guests. Understanding their needs, exceeding expectations and delivering service with an impact. Ensure compliance with food safety, health & safety and company standards at all times. Drive consistency and quality across the kitchen and wider catering operation. What you'll bring to the table: Proven experience as a Chef Manager or Senior Chef with strong operational experience. A passion for fresh food, seasonal ingredients, and high-quality service delivery. A strong sense of ownership and ability to manage client relationships. Strong financial acumen. You understand P&L, cost control, and business KPIs. Hungry for more? We also offer exciting culinary pathways for team members who want to level up. With real-time mentoring, hands-on experience, and the chance to earn recognised qualifications, it's a delicious way to grow your skills while doing what you love. Personality behind every plate Dine provides tailored food services to 140 clients in the business and industry sector. With over two decades of industry experience, we pride ourselves on offering a personalised approach to our clients, whilst delivering outstanding service. Our passion lies in creating great-tasting menus, promoting sustainability, and proudly working with local suppliers and communities. That's why our menus feature only locally sourced, seasonal, and sustainable ingredients with a target of reaching Climate Zero by 2030. Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!
Sous Chef We're currently recruiting in our BAR+BLOCK Belfast. Working 40 hours per week, paying up to £14.91 per hour. Sous Chef - BAR+BLOCK Belfast - Restaurant Come and be a Sous Chef at BAR+BLOCK Belfast. Take the next step in your managerial career by working closely with our Kitchen Manager in leading our kitchen team to prepare, cook and serve our mouth-watering meals. Immediate start, catering experience needed. PAY RATE : Up to £14.91 per hour CONTRACT TYPE : Fixed Term Contract until 02/07/2026 HOURS : 40 hours per week over 5 days LOCATION : BAR+BLOCK Belfast, 2-6 Waring St, Belfast BT1 2DX Why you'll love it here : Training and support: We've got the user-friendly equipment that will make your life easier from the start and the training that'll give you a career path in our kitchens and beyond! Whitbread Benefits card: Enjoy up to 60% off Premier Inn rooms and 25% off meals in Whitbread Restaurants Pension and saving schemes: Company pension and save as you earn scheme Discounts: Get money off shops, your utility bills, travel, cinema trips, supermarkets and more Have a meal on us: You'll receive a £40 voucher to spend in our restaurant when you join us What you'll do : Join our team at BAR+BLOCK Belfast as a Sous Chef, as part of the kitchen team cooking the dishes our guests love. Use your passion for food to move your career forward and be part of the UK's leading hospitality business, Whitbread. For further information and to submit your application, click the apply icon.
Apr 27, 2026
Full time
Sous Chef We're currently recruiting in our BAR+BLOCK Belfast. Working 40 hours per week, paying up to £14.91 per hour. Sous Chef - BAR+BLOCK Belfast - Restaurant Come and be a Sous Chef at BAR+BLOCK Belfast. Take the next step in your managerial career by working closely with our Kitchen Manager in leading our kitchen team to prepare, cook and serve our mouth-watering meals. Immediate start, catering experience needed. PAY RATE : Up to £14.91 per hour CONTRACT TYPE : Fixed Term Contract until 02/07/2026 HOURS : 40 hours per week over 5 days LOCATION : BAR+BLOCK Belfast, 2-6 Waring St, Belfast BT1 2DX Why you'll love it here : Training and support: We've got the user-friendly equipment that will make your life easier from the start and the training that'll give you a career path in our kitchens and beyond! Whitbread Benefits card: Enjoy up to 60% off Premier Inn rooms and 25% off meals in Whitbread Restaurants Pension and saving schemes: Company pension and save as you earn scheme Discounts: Get money off shops, your utility bills, travel, cinema trips, supermarkets and more Have a meal on us: You'll receive a £40 voucher to spend in our restaurant when you join us What you'll do : Join our team at BAR+BLOCK Belfast as a Sous Chef, as part of the kitchen team cooking the dishes our guests love. Use your passion for food to move your career forward and be part of the UK's leading hospitality business, Whitbread. For further information and to submit your application, click the apply icon.
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Quality Assurance Process Manager (Associate) About this role This is an opportunity to join a vibrant and fast paced team, providing quality assurance and actionable insights to the business. You will be responsible for ensuring the Quality Assurance Process and change is well managed, with appropriately skilled QA's to deliver in line with business needs. This is an individual contributor role, but, working collaboratively with the QA Leadership team, you will help mitigate risk, nurture talent, support skills development and drive high team performance, outputs and business objectives through coaching and mentorship What you'll do Monitoring: Monitoring, evaluating and reporting on performance and process execution across multiple communication channels and multiple Operational lines of Business, with a focus on complex, high risk workstreams, requiring strong judgement skills providing assurance and actionable insight through accuracy and proactive identification of Great customer outcomes, process adherence/execution Non process adherence / execution Training and knowledge gaps Process gaps Error trends and root causes System failures Validation (2nd and 3rd Line of defence monitoring): Conduct reperformance of QA monitoring across multiple workstreams, ensuring consistent and correct outcomes aligned to QA standards and methodology, providing effective feedback and reporting on findings to QA Leadership and supporting with coaching and upskilling QA team members Process Management: Build and maintain knowledge of how our processes operate on the frontline, inclusive of set up and maintenance of key documentation for BAU, QA methodology and framework and control governance, alongside driving consistent and correct application of methodology, mitigating identified risks, gaps and exposure as part of ensuring appropriate governance and control with the QA framework Stakeholder management: Be the point of contact for multiple Operational areas and internal stakeholders, working collaboratively to understand QA output and support continuous improvement inclusive of Leading impactful calibration sessions to Operational and cross functional stakeholders, ensuring a balanced view is discussed to reach the right and calibrated outcome Root cause and thematic analysis to provide actionable insights and recommendations to key stakeholders to improve outcomes and drawing connections across multiple lines of business Deliver effective reporting catering for a wide stakeholder audience As part of supporting the success of the Quality Assurance framework and team excellence, you will also contribute to the following: Performance Management: Monitor QA department output, ensuring deliverables, SLAs and key performance metrics are met, highlighting gaps, findings, recognising excellence and influencing continuous improvement through effective reporting and communication Coaching and Mentoring: Model Quality Assurance excellence, setting a consistent tone for expectations, deliverables, outputs and behaviours through mentoring and coaching QA team members, supporting progress, talent development, framework development and driving strengthened outputs for Stakeholders Onboarding: Design and lead the induction process for new QA hires, ensuring they hit the ground running, empowered, enabled and with a deep understanding of our quality framework, along with leading upskilling to meet department needs Governance: Assess the detailed impacts of change initiatives to ensure all changes are well managed and QA is set up for success. Use problem solving techniques to resolve process breakdowns, including in the management of issues and events impacting the risks of the QA process Support well managed activities such as control testing Be responsible for ensuring appropriate governance is in place to report on business results through Line Of Business meetings Provide administrative support for the management of the QA monitoring platform Reporting and projects: Deliver appropriate reporting for your role along with supporting with adhoc reporting and QA projects What we're looking for A self starter, with the ability to demonstrate initiative, ownership and work autonomously in driving your own performance Ability to build strong relationships with peers and senior stakeholders across other teams which support the QA team, the wider operation and business Be able to quickly learn and maintain a detailed knowledge of agent level processes Knowledge of conduct risk and compliance requirements Excellent organisational skills and strong attention to detail with the ability to plan and prioritise effectively through periods of change The ability to review and analyse data to provide insights into the business and make recommendations balancing customer and business requirements Strong communications skills, being able to present findings in a clear and concise manner both written and verbally Good judgment and decision-making, being able to demonstrate strong reasoning skills with any analysis A passion for improving customer outcomes and Quality Assurance excellence An engaged and motivated individual with a positive mindset, contributing to the culture and values that are important to Capital One Preferable: Experience or expertise in Quality Assurance with an in-depth knowledge of QA processes and QA platforms within a regulated industry Where and how you'll work This is a permanent position and is based in our Nottingham offices. Our hybrid working model offers you the flexibility to work from our offices and from home, when you need to. We're b
Apr 27, 2026
Full time
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Quality Assurance Process Manager (Associate) About this role This is an opportunity to join a vibrant and fast paced team, providing quality assurance and actionable insights to the business. You will be responsible for ensuring the Quality Assurance Process and change is well managed, with appropriately skilled QA's to deliver in line with business needs. This is an individual contributor role, but, working collaboratively with the QA Leadership team, you will help mitigate risk, nurture talent, support skills development and drive high team performance, outputs and business objectives through coaching and mentorship What you'll do Monitoring: Monitoring, evaluating and reporting on performance and process execution across multiple communication channels and multiple Operational lines of Business, with a focus on complex, high risk workstreams, requiring strong judgement skills providing assurance and actionable insight through accuracy and proactive identification of Great customer outcomes, process adherence/execution Non process adherence / execution Training and knowledge gaps Process gaps Error trends and root causes System failures Validation (2nd and 3rd Line of defence monitoring): Conduct reperformance of QA monitoring across multiple workstreams, ensuring consistent and correct outcomes aligned to QA standards and methodology, providing effective feedback and reporting on findings to QA Leadership and supporting with coaching and upskilling QA team members Process Management: Build and maintain knowledge of how our processes operate on the frontline, inclusive of set up and maintenance of key documentation for BAU, QA methodology and framework and control governance, alongside driving consistent and correct application of methodology, mitigating identified risks, gaps and exposure as part of ensuring appropriate governance and control with the QA framework Stakeholder management: Be the point of contact for multiple Operational areas and internal stakeholders, working collaboratively to understand QA output and support continuous improvement inclusive of Leading impactful calibration sessions to Operational and cross functional stakeholders, ensuring a balanced view is discussed to reach the right and calibrated outcome Root cause and thematic analysis to provide actionable insights and recommendations to key stakeholders to improve outcomes and drawing connections across multiple lines of business Deliver effective reporting catering for a wide stakeholder audience As part of supporting the success of the Quality Assurance framework and team excellence, you will also contribute to the following: Performance Management: Monitor QA department output, ensuring deliverables, SLAs and key performance metrics are met, highlighting gaps, findings, recognising excellence and influencing continuous improvement through effective reporting and communication Coaching and Mentoring: Model Quality Assurance excellence, setting a consistent tone for expectations, deliverables, outputs and behaviours through mentoring and coaching QA team members, supporting progress, talent development, framework development and driving strengthened outputs for Stakeholders Onboarding: Design and lead the induction process for new QA hires, ensuring they hit the ground running, empowered, enabled and with a deep understanding of our quality framework, along with leading upskilling to meet department needs Governance: Assess the detailed impacts of change initiatives to ensure all changes are well managed and QA is set up for success. Use problem solving techniques to resolve process breakdowns, including in the management of issues and events impacting the risks of the QA process Support well managed activities such as control testing Be responsible for ensuring appropriate governance is in place to report on business results through Line Of Business meetings Provide administrative support for the management of the QA monitoring platform Reporting and projects: Deliver appropriate reporting for your role along with supporting with adhoc reporting and QA projects What we're looking for A self starter, with the ability to demonstrate initiative, ownership and work autonomously in driving your own performance Ability to build strong relationships with peers and senior stakeholders across other teams which support the QA team, the wider operation and business Be able to quickly learn and maintain a detailed knowledge of agent level processes Knowledge of conduct risk and compliance requirements Excellent organisational skills and strong attention to detail with the ability to plan and prioritise effectively through periods of change The ability to review and analyse data to provide insights into the business and make recommendations balancing customer and business requirements Strong communications skills, being able to present findings in a clear and concise manner both written and verbally Good judgment and decision-making, being able to demonstrate strong reasoning skills with any analysis A passion for improving customer outcomes and Quality Assurance excellence An engaged and motivated individual with a positive mindset, contributing to the culture and values that are important to Capital One Preferable: Experience or expertise in Quality Assurance with an in-depth knowledge of QA processes and QA platforms within a regulated industry Where and how you'll work This is a permanent position and is based in our Nottingham offices. Our hybrid working model offers you the flexibility to work from our offices and from home, when you need to. We're b
We're recruiting an experienced Catering Manager who is passionate about exceptional food and world-class customer service, and who can confidently oversee all Compass Group UK&I catering and service operations for Chartwells on a part time basis, contracted to 30 hours per week. As a Catering Manager, you will be responsible for ensuring our kitchens and service counters run smoothly and helping to deliver truly incredible food experiences. In return, you'll have the opportunity to progress your catering career with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate. Here's an idea of what your shift pattern will be: Mon: Full-time (Days) Tues: Full-time (Days) Weds: Full-time (Days) Thurs: Full-time (Days) Fri: Full-time (Days) Sat: Sun: Please note: This role is contracted to 43.6 weeks per year Could you shine as Chartwells's next Catering Manager? Here's what you need to know before applying: Your key responsibilities will include: Preparing delicious food to the highest standards Supervising our culinary and catering teams to ensure we continue to deliver impeccable food and customer service Overseeing the efficiency of all in-unit catering operations, including managing inventories, monitoring budgets, and implementing action plans Communicating regularly with your line manager to monitor KPIs and targets Representing Compass Group UK&I and maintaining a positive brand image Identifying opportunities for new food or service concepts to drive sales Liaising between customers and our culinary and service teams to ensure we continue to exceed expectations Supporting and training our teams, leading from the front to make sure everyone can excel in their role Implementing and reviewing Health & Safety standards to ensure compliance across all catering and service teams. Our ideal Catering Manager will: Be passionate about great-tasting food and exceptional customer service Have a minimum of two years of catering experience Have experience managing teams in a similar role Hold an NVQ Level 1 & 2 or City & Guilds 706/1 and 2 Hold a Basic Food Hygiene certificate Demonstrate brilliant financial acumen Have excellent communication and organisational skills Be an ambitious and motivated individual who is always looking to upskill Part of Compass Group UK&I, Chartwells is the leading provider of catering and support services to the education sector. For over a quarter of a century, Chartwells has been focusing on helping those in education to build strong bodies, sharp minds and lead long healthy lives. Every week, Chartwells serves millions of nutritious and delicious meals to pupils and students in primary and secondary schools, academies, independent schools, colleges, and universities across the UK. Chartwells is committed to safeguarding and promoting the welfare of children and expect all employees to share this commitment. Any offer of employment will be subject to successfully completing pre-employment checks, including an enhanced DBS disclosure and a Children's Barred List check. This post is exempt from the Rehabilitation of Offenders Act 1974 and we ask applicants to declare all previous convictions and cautions in order to assess their suitability to work with children. Job Reference: com BU Schools Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!
Apr 27, 2026
Full time
We're recruiting an experienced Catering Manager who is passionate about exceptional food and world-class customer service, and who can confidently oversee all Compass Group UK&I catering and service operations for Chartwells on a part time basis, contracted to 30 hours per week. As a Catering Manager, you will be responsible for ensuring our kitchens and service counters run smoothly and helping to deliver truly incredible food experiences. In return, you'll have the opportunity to progress your catering career with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate. Here's an idea of what your shift pattern will be: Mon: Full-time (Days) Tues: Full-time (Days) Weds: Full-time (Days) Thurs: Full-time (Days) Fri: Full-time (Days) Sat: Sun: Please note: This role is contracted to 43.6 weeks per year Could you shine as Chartwells's next Catering Manager? Here's what you need to know before applying: Your key responsibilities will include: Preparing delicious food to the highest standards Supervising our culinary and catering teams to ensure we continue to deliver impeccable food and customer service Overseeing the efficiency of all in-unit catering operations, including managing inventories, monitoring budgets, and implementing action plans Communicating regularly with your line manager to monitor KPIs and targets Representing Compass Group UK&I and maintaining a positive brand image Identifying opportunities for new food or service concepts to drive sales Liaising between customers and our culinary and service teams to ensure we continue to exceed expectations Supporting and training our teams, leading from the front to make sure everyone can excel in their role Implementing and reviewing Health & Safety standards to ensure compliance across all catering and service teams. Our ideal Catering Manager will: Be passionate about great-tasting food and exceptional customer service Have a minimum of two years of catering experience Have experience managing teams in a similar role Hold an NVQ Level 1 & 2 or City & Guilds 706/1 and 2 Hold a Basic Food Hygiene certificate Demonstrate brilliant financial acumen Have excellent communication and organisational skills Be an ambitious and motivated individual who is always looking to upskill Part of Compass Group UK&I, Chartwells is the leading provider of catering and support services to the education sector. For over a quarter of a century, Chartwells has been focusing on helping those in education to build strong bodies, sharp minds and lead long healthy lives. Every week, Chartwells serves millions of nutritious and delicious meals to pupils and students in primary and secondary schools, academies, independent schools, colleges, and universities across the UK. Chartwells is committed to safeguarding and promoting the welfare of children and expect all employees to share this commitment. Any offer of employment will be subject to successfully completing pre-employment checks, including an enhanced DBS disclosure and a Children's Barred List check. This post is exempt from the Rehabilitation of Offenders Act 1974 and we ask applicants to declare all previous convictions and cautions in order to assess their suitability to work with children. Job Reference: com BU Schools Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!
We're recruiting an experienced Catering Manager who is passionate about exceptional food and world-class customer service, and who can confidently oversee all Compass Group UK&I catering and service operations for Chartwells on a part time basis, contracted to 30 hours per week. As a Catering Manager, you will be responsible for ensuring our kitchens and service counters run smoothly and helping to deliver truly incredible food experiences. In return, you'll have the opportunity to progress your catering career with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate. Here's an idea of what your shift patterns will be: 5 out of 7 days Please note: This role is contracted to 43.8 weeks per year Could you shine as Chartwells's next Catering Manager? Here's what you need to know before applying: Your key responsibilities will include: Preparing delicious food to the highest standards Supervising our culinary and catering teams to ensure we continue to deliver impeccable food and customer service Overseeing the efficiency of all in-unit catering operations, including managing inventories, monitoring budgets, and implementing action plans Communicating regularly with your line manager to monitor KPIs and targets Representing Compass Group UK&I and maintaining a positive brand image Identifying opportunities for new food or service concepts to drive sales Liaising between customers and our culinary and service teams to ensure we continue to exceed expectations Supporting and training our teams, leading from the front to make sure everyone can excel in their role Implementing and reviewing Health & Safety standards to ensure compliance across all catering and service teams. Our ideal Catering Manager will: Be passionate about great-tasting food and exceptional customer service Have a minimum of two years of catering experience Have experience managing teams in a similar role Hold an NVQ Level 1 & 2 or City & Guilds 706/1 and 2 Hold a Basic Food Hygiene certificate Demonstrate brilliant financial acumen Have excellent communication and organisational skills Be an ambitious and motivated individual who is always looking to upskill Part of Compass Group UK&I, Chartwells is the leading provider of catering and support services to the education sector. For over a quarter of a century, Chartwells has been focusing on helping those in education to build strong bodies, sharp minds and lead long healthy lives. Every week, Chartwells serves millions of nutritious and delicious meals to pupils and students in primary and secondary schools, academies, independent schools, colleges, and universities across the UK. Chartwells is committed to safeguarding and promoting the welfare of children and expect all employees to share this commitment. Any offer of employment will be subject to successfully completing pre-employment checks, including an enhanced DBS disclosure and a Children's Barred List check. This post is exempt from the Rehabilitation of Offenders Act 1974 and we ask applicants to declare all previous convictions and cautions in order to assess their suitability to work with children. Job Reference: com/2004/(phone number removed)/(phone number removed)/R/BU Schools Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!
Apr 27, 2026
Full time
We're recruiting an experienced Catering Manager who is passionate about exceptional food and world-class customer service, and who can confidently oversee all Compass Group UK&I catering and service operations for Chartwells on a part time basis, contracted to 30 hours per week. As a Catering Manager, you will be responsible for ensuring our kitchens and service counters run smoothly and helping to deliver truly incredible food experiences. In return, you'll have the opportunity to progress your catering career with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate. Here's an idea of what your shift patterns will be: 5 out of 7 days Please note: This role is contracted to 43.8 weeks per year Could you shine as Chartwells's next Catering Manager? Here's what you need to know before applying: Your key responsibilities will include: Preparing delicious food to the highest standards Supervising our culinary and catering teams to ensure we continue to deliver impeccable food and customer service Overseeing the efficiency of all in-unit catering operations, including managing inventories, monitoring budgets, and implementing action plans Communicating regularly with your line manager to monitor KPIs and targets Representing Compass Group UK&I and maintaining a positive brand image Identifying opportunities for new food or service concepts to drive sales Liaising between customers and our culinary and service teams to ensure we continue to exceed expectations Supporting and training our teams, leading from the front to make sure everyone can excel in their role Implementing and reviewing Health & Safety standards to ensure compliance across all catering and service teams. Our ideal Catering Manager will: Be passionate about great-tasting food and exceptional customer service Have a minimum of two years of catering experience Have experience managing teams in a similar role Hold an NVQ Level 1 & 2 or City & Guilds 706/1 and 2 Hold a Basic Food Hygiene certificate Demonstrate brilliant financial acumen Have excellent communication and organisational skills Be an ambitious and motivated individual who is always looking to upskill Part of Compass Group UK&I, Chartwells is the leading provider of catering and support services to the education sector. For over a quarter of a century, Chartwells has been focusing on helping those in education to build strong bodies, sharp minds and lead long healthy lives. Every week, Chartwells serves millions of nutritious and delicious meals to pupils and students in primary and secondary schools, academies, independent schools, colleges, and universities across the UK. Chartwells is committed to safeguarding and promoting the welfare of children and expect all employees to share this commitment. Any offer of employment will be subject to successfully completing pre-employment checks, including an enhanced DBS disclosure and a Children's Barred List check. This post is exempt from the Rehabilitation of Offenders Act 1974 and we ask applicants to declare all previous convictions and cautions in order to assess their suitability to work with children. Job Reference: com/2004/(phone number removed)/(phone number removed)/R/BU Schools Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!
Revenue Pricing Manager l Levy UK l Competitive salary + bonus l Remote/Hybrid working Overall Purpose of the Role This role supports the Head of C&E Sales and General Managers in the development, delivery, and reporting of the C&E annual sales budget and associated financial performance. It is responsible for producing weekly management information packs and facilitating regular revenue review meetings with each stadium or venue via Teams, as well as leading a daily 10am senior team call to review business on the books, maintain data accuracy, and audit pricing. The role also oversees periodic reporting on third-party partners and produces rolling two-year pace reports to track performance trends. It includes conducting quarterly competitor benchmarking calls to ensure pricing remains competitive across all venues, alongside supporting the LVP environment with shop calls, competitor analysis, and wider industry intelligence where required. A key element of the role is the development and ongoing management of dynamic pricing matrices for each venue, including blackout dates, peak and off-peak periods, and pricing structures planned up to three years in advance. The role provides critical management information to support day-to-day decision-making and key trading periods such as Christmas, Mother's Day, and major events like the World Cup. In addition, the position manages revenue systems and pricing/profitability models, supports the mobilisation and demobilisation of venues from a revenue management perspective, and assists colleagues in effectively using revenue systems. Overall, the role plays an active part in shaping and contributing to the wider C&E segment strategy and driving long-term growth. Key Accountabilities Reporting & Measures Lead creation of C&E sales budget in conjunction with General Managers Produce MI covering sales, conversion, future business on books, meeting room occupancy, average enquiry value, conversion rates, guest satisfaction, and headcount by function Distribute reactive sales reports on a rolling basis Provide access to venue pricing strategy and value-add pricing Provide weekly customer-level reporting to drive conversion and identify lost, declined, or aged opportunities Produce pace reports covering a 2-year rolling period Deliver MI to support informed decision-making and maximise C&E sales Own pace and forecast reporting in line with agreed standards and processes Produce monthly/quarterly presentation decks for Quarterly Business Reviews Ensure each package/menu has a profitability model in place Standards Ensure accurate reporting across all outputs Maintain brand standards across all sales activity Mobilisation Lead onboarding of new sites including systems, venue knowledge, strategy, and pricing Maintain mobilisation and demobilisation documentation per site Ensure all key stakeholders are kept informed Systems Own and optimise revenue management systems, recommending improvements where appropriate Ensure systems are fully utilised across the business Key Deliverables Budget frameworks in place at start of financial year Sales budgets fully signed off KPIs defined and documented Sales reporting structure in place Sales targets achieved Strong product knowledge across the team with easy access to information MI platform in place to clearly demonstrate client, customer, and revenue KPIs Pace reporting consistently in place Accurate MI driving profitability across the business Clear enquiry reporting supporting incremental sales growth Audit processes in place to ensure consistency and accuracy Venues and reactive teams fully understand enquiry handling, impact, and strategy Performance Management & Ownership Responsibilities Support, mentor, and develop the sales team's understanding of enquiry handling and financial strategy Lead a high-performance, results-driven sales culture Provide accurate customer overviews, third-party performance insights, and trend analysis Support development of the reactive sales team C&E Training Responsibilities Support forecasting and budgeting to enable team development and revenue growth Coach new C&E sales staff on financial reporting and systems Support onboarding of new sites into reporting and KPI platforms C&E General Responsibilities Maintain up-to-date knowledge of sales goals, strategies, rates, and incentives Deliver MI that drives effective enquiry handling and KPI achievement Support database quality and cleanliness What you'll get in return Competitive salary and full company benefits Bonus up to 10% of annual salary 23 days' annual leave plus bank holidays, your birthday off, and a holiday purchase scheme Healthcare & wellbeing: AvivaDigicare, Medicash(dental, optical, therapy treatments) Mental health support: 24/7 Employee Assistance Programme Family benefits:Enhanced maternity, paternity, andadoptionleave.2 days' additional leave after returning from maternity leave, day off for your baby's first birthday, enhanced family leave Perks & discounts: Shopping, entertainment, and travel discounts, 20% off Nuffield Health and 10% off Pure Gym memberships Financial wellbeing: Pension scheme, Life Assurance, preferred rates on salary finance products Development opportunities: Professional subscriptions, on going training and structured career pathways Meals on duty included Why Join Us? Levy UK & Ireland is part of Compass Group, the world's largest catering company, and a vibrant leader in hospitality. We believe in celebrating individuality and building inclusive teams where everyone feels they belong. Our diverse team fuels creativity, innovation, and excellence. We are proud to be an equal opportunities employer and welcome candidates from all backgrounds to join us in creating a supportive, empowering workplace where everyone can thrive. Together, we create unforgettable experiences - and sh
Apr 27, 2026
Full time
Revenue Pricing Manager l Levy UK l Competitive salary + bonus l Remote/Hybrid working Overall Purpose of the Role This role supports the Head of C&E Sales and General Managers in the development, delivery, and reporting of the C&E annual sales budget and associated financial performance. It is responsible for producing weekly management information packs and facilitating regular revenue review meetings with each stadium or venue via Teams, as well as leading a daily 10am senior team call to review business on the books, maintain data accuracy, and audit pricing. The role also oversees periodic reporting on third-party partners and produces rolling two-year pace reports to track performance trends. It includes conducting quarterly competitor benchmarking calls to ensure pricing remains competitive across all venues, alongside supporting the LVP environment with shop calls, competitor analysis, and wider industry intelligence where required. A key element of the role is the development and ongoing management of dynamic pricing matrices for each venue, including blackout dates, peak and off-peak periods, and pricing structures planned up to three years in advance. The role provides critical management information to support day-to-day decision-making and key trading periods such as Christmas, Mother's Day, and major events like the World Cup. In addition, the position manages revenue systems and pricing/profitability models, supports the mobilisation and demobilisation of venues from a revenue management perspective, and assists colleagues in effectively using revenue systems. Overall, the role plays an active part in shaping and contributing to the wider C&E segment strategy and driving long-term growth. Key Accountabilities Reporting & Measures Lead creation of C&E sales budget in conjunction with General Managers Produce MI covering sales, conversion, future business on books, meeting room occupancy, average enquiry value, conversion rates, guest satisfaction, and headcount by function Distribute reactive sales reports on a rolling basis Provide access to venue pricing strategy and value-add pricing Provide weekly customer-level reporting to drive conversion and identify lost, declined, or aged opportunities Produce pace reports covering a 2-year rolling period Deliver MI to support informed decision-making and maximise C&E sales Own pace and forecast reporting in line with agreed standards and processes Produce monthly/quarterly presentation decks for Quarterly Business Reviews Ensure each package/menu has a profitability model in place Standards Ensure accurate reporting across all outputs Maintain brand standards across all sales activity Mobilisation Lead onboarding of new sites including systems, venue knowledge, strategy, and pricing Maintain mobilisation and demobilisation documentation per site Ensure all key stakeholders are kept informed Systems Own and optimise revenue management systems, recommending improvements where appropriate Ensure systems are fully utilised across the business Key Deliverables Budget frameworks in place at start of financial year Sales budgets fully signed off KPIs defined and documented Sales reporting structure in place Sales targets achieved Strong product knowledge across the team with easy access to information MI platform in place to clearly demonstrate client, customer, and revenue KPIs Pace reporting consistently in place Accurate MI driving profitability across the business Clear enquiry reporting supporting incremental sales growth Audit processes in place to ensure consistency and accuracy Venues and reactive teams fully understand enquiry handling, impact, and strategy Performance Management & Ownership Responsibilities Support, mentor, and develop the sales team's understanding of enquiry handling and financial strategy Lead a high-performance, results-driven sales culture Provide accurate customer overviews, third-party performance insights, and trend analysis Support development of the reactive sales team C&E Training Responsibilities Support forecasting and budgeting to enable team development and revenue growth Coach new C&E sales staff on financial reporting and systems Support onboarding of new sites into reporting and KPI platforms C&E General Responsibilities Maintain up-to-date knowledge of sales goals, strategies, rates, and incentives Deliver MI that drives effective enquiry handling and KPI achievement Support database quality and cleanliness What you'll get in return Competitive salary and full company benefits Bonus up to 10% of annual salary 23 days' annual leave plus bank holidays, your birthday off, and a holiday purchase scheme Healthcare & wellbeing: AvivaDigicare, Medicash(dental, optical, therapy treatments) Mental health support: 24/7 Employee Assistance Programme Family benefits:Enhanced maternity, paternity, andadoptionleave.2 days' additional leave after returning from maternity leave, day off for your baby's first birthday, enhanced family leave Perks & discounts: Shopping, entertainment, and travel discounts, 20% off Nuffield Health and 10% off Pure Gym memberships Financial wellbeing: Pension scheme, Life Assurance, preferred rates on salary finance products Development opportunities: Professional subscriptions, on going training and structured career pathways Meals on duty included Why Join Us? Levy UK & Ireland is part of Compass Group, the world's largest catering company, and a vibrant leader in hospitality. We believe in celebrating individuality and building inclusive teams where everyone feels they belong. Our diverse team fuels creativity, innovation, and excellence. We are proud to be an equal opportunities employer and welcome candidates from all backgrounds to join us in creating a supportive, empowering workplace where everyone can thrive. Together, we create unforgettable experiences - and sh
School Staffing Solutions
Stoke-on-trent, Staffordshire
School Business Manager - Dual Site Location: B ucknall (Stoke-on-Trent) & Wilmslow (Cheshire East) Contract: 12-Month Fixed Term Contract Hours: 40 hours per week Salary: 52,000 - 55,000 per annum This role requires an application form - Please get in touch with Jennifer on (url removed) or (phone number removed) School Staffing Solutions is proud to be recruiting a School Business Manager -Dual Site role , on behalf a large independent SEN provider. This provider has one SEN School in Stoke-on-Trent which is proud to be rated Outstanding by Ofsted, delivering innovative education and care for up to 90 young people aged 6-19 with complex needs, including Autism and associated conditions. The second School in Wilmslow, Cheshire, opened in April 2023, is already making a significant impact. With capacity for 50 students, it provides specialist education for children and young people aged 5-19 with Autism spectrum conditions. The Role This is a senior leadership opportunity across two specialist schools, where you will play a pivotal role in shaping operational excellence and supporting outstanding outcomes for students. Both schools have Administration Teams that will work under your management and guidance. As School Business Manager, you will lead and develop all support services across both sites, including: Finance Human Resources Administration Facilities & Estates ICT Health & Safety Housekeeping & Catering You will ensure these services operate efficiently, compliantly, and in alignment with the schools' strategic priorities-creating safe, effective, and high-quality environments for learning and wellbeing. Working as part of the Senior Leadership Team, you will: Lead strategic and operational planning for support services Manage budgets with full accountability, driving value and performance Ensure compliance with regulatory, safeguarding, and health & safety requirements Oversee financial performance, reporting, and resource allocation Inspire and manage multi-disciplinary teams across both sites Drive continuous improvement and operational excellence This is a varied and dynamic role, and you will be expected to contribute to the wider leadership and success of both schools. About You You are an experienced and confident leader with a strong background in business management-ideally within education or a similar regulated environment. You will bring: Proven leadership experience across multiple operational functions Strong financial acumen, including budget setting, monitoring, and performance analysis (including EBITDA) Sound knowledge of safeguarding, compliance, and health & safety legislation Understanding of education funding, inspection frameworks, and regulatory requirements Excellent communication and relationship-building skills The ability to work autonomously, make sound decisions, and solve complex problems Desirable: A recognised management or professional qualification (e.g. Management Diploma or Finance qualification) Experience leading HR processes and procedures What's on offer: Grow with Us - Training & Development Save Money on Everyday Essentials with Perkbox app helps you stretch your money further Competitive Pay & Reward We regularly benchmark our pay and benefits to stay ahead of the curve. You'll enjoy: Enhanced Annual Leave, Company Sick Pay, Enhanced Pension &Life Assurance 24/7 GP Access - For You & Your Household UK Health Cash Plan Employee Assistance Programme Refer a Friend - Earn 1,000! Ready to be apart of something special! Please get in touch with Jennifer for an application form this role on (phone number removed) or email (url removed) School Staffing Solutions are acting as an employment business for this role
Apr 27, 2026
Contractor
School Business Manager - Dual Site Location: B ucknall (Stoke-on-Trent) & Wilmslow (Cheshire East) Contract: 12-Month Fixed Term Contract Hours: 40 hours per week Salary: 52,000 - 55,000 per annum This role requires an application form - Please get in touch with Jennifer on (url removed) or (phone number removed) School Staffing Solutions is proud to be recruiting a School Business Manager -Dual Site role , on behalf a large independent SEN provider. This provider has one SEN School in Stoke-on-Trent which is proud to be rated Outstanding by Ofsted, delivering innovative education and care for up to 90 young people aged 6-19 with complex needs, including Autism and associated conditions. The second School in Wilmslow, Cheshire, opened in April 2023, is already making a significant impact. With capacity for 50 students, it provides specialist education for children and young people aged 5-19 with Autism spectrum conditions. The Role This is a senior leadership opportunity across two specialist schools, where you will play a pivotal role in shaping operational excellence and supporting outstanding outcomes for students. Both schools have Administration Teams that will work under your management and guidance. As School Business Manager, you will lead and develop all support services across both sites, including: Finance Human Resources Administration Facilities & Estates ICT Health & Safety Housekeeping & Catering You will ensure these services operate efficiently, compliantly, and in alignment with the schools' strategic priorities-creating safe, effective, and high-quality environments for learning and wellbeing. Working as part of the Senior Leadership Team, you will: Lead strategic and operational planning for support services Manage budgets with full accountability, driving value and performance Ensure compliance with regulatory, safeguarding, and health & safety requirements Oversee financial performance, reporting, and resource allocation Inspire and manage multi-disciplinary teams across both sites Drive continuous improvement and operational excellence This is a varied and dynamic role, and you will be expected to contribute to the wider leadership and success of both schools. About You You are an experienced and confident leader with a strong background in business management-ideally within education or a similar regulated environment. You will bring: Proven leadership experience across multiple operational functions Strong financial acumen, including budget setting, monitoring, and performance analysis (including EBITDA) Sound knowledge of safeguarding, compliance, and health & safety legislation Understanding of education funding, inspection frameworks, and regulatory requirements Excellent communication and relationship-building skills The ability to work autonomously, make sound decisions, and solve complex problems Desirable: A recognised management or professional qualification (e.g. Management Diploma or Finance qualification) Experience leading HR processes and procedures What's on offer: Grow with Us - Training & Development Save Money on Everyday Essentials with Perkbox app helps you stretch your money further Competitive Pay & Reward We regularly benchmark our pay and benefits to stay ahead of the curve. You'll enjoy: Enhanced Annual Leave, Company Sick Pay, Enhanced Pension &Life Assurance 24/7 GP Access - For You & Your Household UK Health Cash Plan Employee Assistance Programme Refer a Friend - Earn 1,000! Ready to be apart of something special! Please get in touch with Jennifer for an application form this role on (phone number removed) or email (url removed) School Staffing Solutions are acting as an employment business for this role
