Location: Hybrid working from the London office (Mondays, Wednesdays and Thursdays), with 2 days working from home (Tuesdays and Fridays) ideally. If not possible, one day per week in the London office (Thursdays) will be considered as the minimum. Reporting to: VP Product & Operations About Paloma Paloma's mission is to make children's autism and ADHD assessments and care available on the NHS within 4 weeks of GP referral. We believe the NHS can offer quick access to these services, and Paloma is achieving this by redesigning care pathways, developing new software & AI tools, and investing in clinicians' learning & development. We are growing our team purposefully to meet the need for NHS autism and ADHD care, and since launching, we have: Grown our fantastic team to over 100 people, and are hiring 100 more over the next 12 months Raised £5m pre-seed funding from leading healthcare investors (Triple Point Ventures and Heal Capital), helping us to invest in our technology and our team Achieved financial sustainability How is Paloma Health different from other Neurodevelopmental providers? We are clinically-led, Care Quality Commission (CQC) registered, and continuously improve our outcomes and family experiences. Our in-house product & engineering team ensures we can: Give families a more consumer-like experience of healthcare Free our clinicians from documentation to focus on supporting families Our strong culture, including transparency, a sense of community, and supporting staff career development The experience of our founders (Dr Mark Jenkins & Darshak Shah), who have previously built tech-enabled NHS obesity and ophthalmology services. Combined, their previous companies have treated over 1 million NHS patients in the last 15 years! Being backed by leading healthcare investors allows us to move fast The Opportunity We are looking for a Head of Operations to lead and scale our operations function. This is a high-impact role where you will be responsible for a rapidly scaling operations function of 80 people, including our Care Delivery team (Team Managers, Autism and ADHD Clinicians, including assessors and prescribers), the Care Coordination administration team, and our Scheduling, Safeguarding, and Governance teams. Your mission is to ensure that as we scale to help thousands of families, our service remains high-quality, safe, and efficient. Your role is orchestrating this complex function, ensuring that every step of our care pathway-from the NHS referral to exit-is working in perfect sync. About you You are a leader of leaders: You have a proven track record of managing large, multi-tiered teams. You know how to motivate and develop managers who, in turn, manage our Delivery Team, Care Coordinators, Scheduling, Safeguarding and Governance Teams You thrive at scale: Managing a rapidly growing team of over 80 people doesn't intimidate you; you have the organisational skills to keep a large workforce aligned and productive, and are excited to grow the team significantly more. You are a systems thinker: You see how a change in scheduling impacts care delivery, and how an update in governance affects the Care Coordination Team. You manage the "ripple effects." You are operationally rigorous: You thrive on metrics and KPIs. You use data to identify capacity bottlenecks or potential safeguarding risks before they become issues. You are empathetic but decisive: You understand the high-stakes nature of healthcare and can make calm, authoritative decisions that balance patient safety with operational speed. You are adaptable: You are comfortable working in a dynamic environment and embrace the fast-paced change of a growing organisation. You are mission-driven: You are genuinely excited about using technology and innovation to solve the NHS waiting list crisis. You are a hands-on leader: You are willing to dive into operational details and drive tasks yourself when necessary to support and unblock your team. Responsibilities: Oversee the integrated Operations function, including: Providing strategic direction to the managers of Delivery, Scheduling & Capacity, Safeguarding, and Governance. Represent the Operations function at a senior level and work cross-functionally with relevant function leads. Maintain accountability for the function's performance and culture. This includes: Building relationships and data dashboards (with our Business Intelligence Team) to help you identify operational red flags and address them before they impact service delivery. Building a culture of continuous learning, mentoring your direct reports to become the next generation of senior leaders at Paloma. Ongoing optimisation and refinement of operational processes together with the relevant teams and stakeholders, for example: Administrative processes, e.g. NHS GP referral processing Defining the strategic "math" of the service, ensuring you always know the demand forecast and manage scheduling/hiring to meet NHS targets while maintaining staff well-being. Ensuring our safeguarding protocols are deeply embedded in every team member's daily workflows. Develop robust structures, documentation, processes and communication loops to: Grow the team without losing quality or culture. Ensure a 'single source of truth' for all operational workstreams documentation Maintain and implement high-quality policies for complaints, contested outcomes, and quality assurance. Qualifications and experience: Required: At least 7 years of operational leadership experience, specifically in environments with high headcount and complex delivery requirements (e.g., health or other large-scale service operations). Proven experience overseeing multi-tiered teams (managing 5+ direct reports who each manage their own large teams). Advanced experience in managing capacity and scheduling for a large, varied workforce. A track record of "productising" operations-taking a growing service and building the robust structures needed to support 100+ staff members. Demonstrable experience of a commercial mindset, meeting financial targets, understanding trade-offs within budgets, and managing team budgets. A proven ability to balance high-level strategy with a "lead from the front" mentality, diving into the details to solve problems on the ground. Proven experience in being data-driven with decisions, prioritisation, and comfortable providing detailed updates to wider stakeholders at all levels of the business. Experience managing a mixed team of clinical and non-clinical staff Experience leading a large team through periods of rapid organisational change, e.g. a fast-paced startup/scaleup environment where roles and processes evolve quickly. Experience in Data Protection and Data Protection Officer responsibilities Studies have shown that women and people from ethnic minority groups are less likely to apply for jobs unless they meet every qualification. Paloma is dedicated to building a diverse and top performing workplace, so if you're excited about this role but your past experience doesn't align with all the qualifications, we strongly encourage you to apply. You may be just the right candidate for this role or others! You will be part of a mission driven organisation that's transforming access to autism and ADHD care in England. For all employees, we offer: A strong and positive culture that prioritises staff well being, transparency, and career development. Protected time and budget for team connection, learning, and community building. Competitive compensation, including: Salary of £80,000-90,000, depending on experience and working location Annual salary reviews, ensuring they are competitive Private medical insurance and Employee Assistance Programme (planned in 2026) A unique annual leave benefits package which includes: 34 days of annual leave. This includes eight bank holidays and your birthday off. Option to buy an additional 5 days per year (giving you 39 days per year) An additional 10 days of paid sabbatical leave every three completed years of service (which means 44 days of leave in year four at Paloma!) 2 days per year of special leave, for those moments that happen in life, whether personal or family related Additional benefits include: A premium performance company laptop Equity compensation through Share Options in Paloma Health for employees working at least 32 hours per week with Paloma. NHS discounts, including the Blue Light Card (as we are an NHS provider). Equality & Diversity Paloma Health is an equal opportunity employer committed to diversity and inclusion in the workplace and throughout the application process. We do not discriminate based on any protected characteristic. Accommodations We're glad to accommodate candidates who need adjustments throughout the hiring process. We encourage you to be open about the adjustments you need, so we can adapt our interview process accordingly. Safer Recruitment & Pre Employment Checks Paloma Health ensures that supporting people to be safe is at the heart of our work and a key priority across all areas of the organisation. As part of our pre employment checks, you will be asked to complete a Disclosure and Barring Service (DBS) check. Depending on your role within the business . click apply for full job details
Apr 28, 2026
Full time
Location: Hybrid working from the London office (Mondays, Wednesdays and Thursdays), with 2 days working from home (Tuesdays and Fridays) ideally. If not possible, one day per week in the London office (Thursdays) will be considered as the minimum. Reporting to: VP Product & Operations About Paloma Paloma's mission is to make children's autism and ADHD assessments and care available on the NHS within 4 weeks of GP referral. We believe the NHS can offer quick access to these services, and Paloma is achieving this by redesigning care pathways, developing new software & AI tools, and investing in clinicians' learning & development. We are growing our team purposefully to meet the need for NHS autism and ADHD care, and since launching, we have: Grown our fantastic team to over 100 people, and are hiring 100 more over the next 12 months Raised £5m pre-seed funding from leading healthcare investors (Triple Point Ventures and Heal Capital), helping us to invest in our technology and our team Achieved financial sustainability How is Paloma Health different from other Neurodevelopmental providers? We are clinically-led, Care Quality Commission (CQC) registered, and continuously improve our outcomes and family experiences. Our in-house product & engineering team ensures we can: Give families a more consumer-like experience of healthcare Free our clinicians from documentation to focus on supporting families Our strong culture, including transparency, a sense of community, and supporting staff career development The experience of our founders (Dr Mark Jenkins & Darshak Shah), who have previously built tech-enabled NHS obesity and ophthalmology services. Combined, their previous companies have treated over 1 million NHS patients in the last 15 years! Being backed by leading healthcare investors allows us to move fast The Opportunity We are looking for a Head of Operations to lead and scale our operations function. This is a high-impact role where you will be responsible for a rapidly scaling operations function of 80 people, including our Care Delivery team (Team Managers, Autism and ADHD Clinicians, including assessors and prescribers), the Care Coordination administration team, and our Scheduling, Safeguarding, and Governance teams. Your mission is to ensure that as we scale to help thousands of families, our service remains high-quality, safe, and efficient. Your role is orchestrating this complex function, ensuring that every step of our care pathway-from the NHS referral to exit-is working in perfect sync. About you You are a leader of leaders: You have a proven track record of managing large, multi-tiered teams. You know how to motivate and develop managers who, in turn, manage our Delivery Team, Care Coordinators, Scheduling, Safeguarding and Governance Teams You thrive at scale: Managing a rapidly growing team of over 80 people doesn't intimidate you; you have the organisational skills to keep a large workforce aligned and productive, and are excited to grow the team significantly more. You are a systems thinker: You see how a change in scheduling impacts care delivery, and how an update in governance affects the Care Coordination Team. You manage the "ripple effects." You are operationally rigorous: You thrive on metrics and KPIs. You use data to identify capacity bottlenecks or potential safeguarding risks before they become issues. You are empathetic but decisive: You understand the high-stakes nature of healthcare and can make calm, authoritative decisions that balance patient safety with operational speed. You are adaptable: You are comfortable working in a dynamic environment and embrace the fast-paced change of a growing organisation. You are mission-driven: You are genuinely excited about using technology and innovation to solve the NHS waiting list crisis. You are a hands-on leader: You are willing to dive into operational details and drive tasks yourself when necessary to support and unblock your team. Responsibilities: Oversee the integrated Operations function, including: Providing strategic direction to the managers of Delivery, Scheduling & Capacity, Safeguarding, and Governance. Represent the Operations function at a senior level and work cross-functionally with relevant function leads. Maintain accountability for the function's performance and culture. This includes: Building relationships and data dashboards (with our Business Intelligence Team) to help you identify operational red flags and address them before they impact service delivery. Building a culture of continuous learning, mentoring your direct reports to become the next generation of senior leaders at Paloma. Ongoing optimisation and refinement of operational processes together with the relevant teams and stakeholders, for example: Administrative processes, e.g. NHS GP referral processing Defining the strategic "math" of the service, ensuring you always know the demand forecast and manage scheduling/hiring to meet NHS targets while maintaining staff well-being. Ensuring our safeguarding protocols are deeply embedded in every team member's daily workflows. Develop robust structures, documentation, processes and communication loops to: Grow the team without losing quality or culture. Ensure a 'single source of truth' for all operational workstreams documentation Maintain and implement high-quality policies for complaints, contested outcomes, and quality assurance. Qualifications and experience: Required: At least 7 years of operational leadership experience, specifically in environments with high headcount and complex delivery requirements (e.g., health or other large-scale service operations). Proven experience overseeing multi-tiered teams (managing 5+ direct reports who each manage their own large teams). Advanced experience in managing capacity and scheduling for a large, varied workforce. A track record of "productising" operations-taking a growing service and building the robust structures needed to support 100+ staff members. Demonstrable experience of a commercial mindset, meeting financial targets, understanding trade-offs within budgets, and managing team budgets. A proven ability to balance high-level strategy with a "lead from the front" mentality, diving into the details to solve problems on the ground. Proven experience in being data-driven with decisions, prioritisation, and comfortable providing detailed updates to wider stakeholders at all levels of the business. Experience managing a mixed team of clinical and non-clinical staff Experience leading a large team through periods of rapid organisational change, e.g. a fast-paced startup/scaleup environment where roles and processes evolve quickly. Experience in Data Protection and Data Protection Officer responsibilities Studies have shown that women and people from ethnic minority groups are less likely to apply for jobs unless they meet every qualification. Paloma is dedicated to building a diverse and top performing workplace, so if you're excited about this role but your past experience doesn't align with all the qualifications, we strongly encourage you to apply. You may be just the right candidate for this role or others! You will be part of a mission driven organisation that's transforming access to autism and ADHD care in England. For all employees, we offer: A strong and positive culture that prioritises staff well being, transparency, and career development. Protected time and budget for team connection, learning, and community building. Competitive compensation, including: Salary of £80,000-90,000, depending on experience and working location Annual salary reviews, ensuring they are competitive Private medical insurance and Employee Assistance Programme (planned in 2026) A unique annual leave benefits package which includes: 34 days of annual leave. This includes eight bank holidays and your birthday off. Option to buy an additional 5 days per year (giving you 39 days per year) An additional 10 days of paid sabbatical leave every three completed years of service (which means 44 days of leave in year four at Paloma!) 2 days per year of special leave, for those moments that happen in life, whether personal or family related Additional benefits include: A premium performance company laptop Equity compensation through Share Options in Paloma Health for employees working at least 32 hours per week with Paloma. NHS discounts, including the Blue Light Card (as we are an NHS provider). Equality & Diversity Paloma Health is an equal opportunity employer committed to diversity and inclusion in the workplace and throughout the application process. We do not discriminate based on any protected characteristic. Accommodations We're glad to accommodate candidates who need adjustments throughout the hiring process. We encourage you to be open about the adjustments you need, so we can adapt our interview process accordingly. Safer Recruitment & Pre Employment Checks Paloma Health ensures that supporting people to be safe is at the heart of our work and a key priority across all areas of the organisation. As part of our pre employment checks, you will be asked to complete a Disclosure and Barring Service (DBS) check. Depending on your role within the business . click apply for full job details
We are recruiting a Queer Space Coordinator to lead the development and delivery of Greenwich s Queer Space. Queer Space is for LGBTQIA+ individuals (18+) who live or have a GP in the Royal Borough of Greenwich and are looking to connect with others and get support for their mental health through engaging with peers. As this service is peer-led, we are looking for a proactive and compassionate individual, with lived experience of LGBTQIA+ communities and mental health challenges, to coordinate the programme. This will include developing the service in line with service users' needs, facilitating the fortnightly sessions, and leading on project management and administration. Alongside this, we would like the Coordinator to recruit and supervise peer support volunteers to support with group facilitation. You will have experience in group development, facilitation, and volunteer management, and an excellent understanding of service user engagement, particularly with the LGBTQIA+ community. You will be highly organised and proficient with case management tasks and project management administration. Groups will be held at the Forum at Greenwich community centre and will take place twice a month, once in the evening and once in the afternoon. The role is for two 7.5 hour days per month, until 31 March 2027. Successful applicants will be expected to undergo an Enhanced Level Disclosure and Barring Service check. Closing date: Tuesday 5th May (11:59pm) Likely interview date: Wednesday 13th May We encourage early applications as we reserve the right to close the vacancy early if we receive a high number of applications. About Us SEL Mind supports people with mental health problems and dementia in the boroughs of Bromley, Greenwich, Lambeth, Lewisham and Southwark. We are proud of our diverse workforce and know that our organisation is made stronger by the variety of backgrounds, experience, and ideas within it. We promote a culture of inclusion and representation, and are working hard to build a workforce that even better reflects the communities we support. SEL Mind is somewhere that you can be your authentic self without fear of discrimination on the grounds of ethnicity, sexual orientation, disability, neurodivergence, gender, age, lived experience of mental health problems or anything else that s part of who you are.
Apr 27, 2026
Full time
We are recruiting a Queer Space Coordinator to lead the development and delivery of Greenwich s Queer Space. Queer Space is for LGBTQIA+ individuals (18+) who live or have a GP in the Royal Borough of Greenwich and are looking to connect with others and get support for their mental health through engaging with peers. As this service is peer-led, we are looking for a proactive and compassionate individual, with lived experience of LGBTQIA+ communities and mental health challenges, to coordinate the programme. This will include developing the service in line with service users' needs, facilitating the fortnightly sessions, and leading on project management and administration. Alongside this, we would like the Coordinator to recruit and supervise peer support volunteers to support with group facilitation. You will have experience in group development, facilitation, and volunteer management, and an excellent understanding of service user engagement, particularly with the LGBTQIA+ community. You will be highly organised and proficient with case management tasks and project management administration. Groups will be held at the Forum at Greenwich community centre and will take place twice a month, once in the evening and once in the afternoon. The role is for two 7.5 hour days per month, until 31 March 2027. Successful applicants will be expected to undergo an Enhanced Level Disclosure and Barring Service check. Closing date: Tuesday 5th May (11:59pm) Likely interview date: Wednesday 13th May We encourage early applications as we reserve the right to close the vacancy early if we receive a high number of applications. About Us SEL Mind supports people with mental health problems and dementia in the boroughs of Bromley, Greenwich, Lambeth, Lewisham and Southwark. We are proud of our diverse workforce and know that our organisation is made stronger by the variety of backgrounds, experience, and ideas within it. We promote a culture of inclusion and representation, and are working hard to build a workforce that even better reflects the communities we support. SEL Mind is somewhere that you can be your authentic self without fear of discrimination on the grounds of ethnicity, sexual orientation, disability, neurodivergence, gender, age, lived experience of mental health problems or anything else that s part of who you are.
Role Summary The Head of Coach Development is responsible for leading, implementing, and continuously improving Badminton England's Coaching Strategy. The role plays a critical part in ensuring that badminton in England is supported by an inclusive, high quality, and expanding coaching workforce-from grassroots through to the performance environment. Key Responsibilities Lead and deliver Badminton England's Coaching Strategy, ensuring alignment with A Sport for Everyone. Oversee the national coaching pathway, ensuring clear progression routes and consistent, high-quality development opportunities for coaches at all levels. Drive the growth of the coaching workforce, growing overall capacity and increasing the number of full-time coaches across the badminton ecosystem. Ensure the quality, rigour, and relevance of coach education, including qualifications, CPD, and mentoring, in-line with national standards (e.g., CIMSPA, UK Coaching). Provide leadership to the Coaching Development Manager and Coaching Coordinator, ensuring effective planning, delivery, and evaluation of coaching programmes. Embed world-class coaching standards, supporting the recruitment, training, and continuous improvement of volunteer and professional coaches across both community and performance pathways. Collaborate across the organisation, ensuring coaching is integrated with talent, performance, clubs, competitions, and workforce initiatives. Build strong partnerships with external bodies (NGBs, Sport England, education providers, CIMSPA, UK Coaching) to enhance development opportunities and national alignment. Use data and insight to inform decision-making, track workforce needs, and report progress against strategic objectives. Oversee quality assurance and compliance, ensuring that all coaching delivery meets relevant national standards, and organisational policies. Other Responsibilities Undertake other duties as reasonably required, consistent with the purpose of the post. Successful Candidate Proven leadership experience in coach development within a national governing body, sport system, or comparable environment. Strong understanding of coaching workforce pathways, coach education, and coach accreditation models. Strong understanding of the business of coaching including volunteer, employed and self-employed models implemented within sports. Experience of being a coach and the ability to empathise with the workforce and the challenges they face. Demonstrated ability to implement strategy and deliver system-wide change. Experience managing teams and developing staff to achieve high performance. Deep knowledge of national standards for coaching (e.g., CIMSPA Professional Standards, UK Coaching frameworks). Evidence of enhancing coach quality and increasing coaching capacity in a sport or physical activity setting. Strong relationship-building skills with internal teams and external partners. Ability to design, evaluate, and improve workforce development programmes. Excellent communication skills, with the ability to engage and influence stakeholders at all levels. Comfortable using data, insight, and evaluation to drive improvement. Strong understanding of welfare, safeguarding and governance requirements related to coaching. Strong badminton technical knowledge and/or the proven ability to work with technical experts from within a sport to ensure appropriate information is incorporated across a coach development programme. Commitment to diversity, inclusion, and ensuring coaching is accessible to everyone. Diversity & Inclusion We positively celebrate Diversity & Inclusion at Badminton England. Our aim is to become the UK's most inclusive National Governing Body - for our staff and members, reflecting and connecting with the diverse communities that we serve. We want people from all walks of life to feel valued for their individuality, thrive in our business and share a sense of belonging. To find out more about D&I at Badminton England, head over to our website to read out Inclusion Strategy. Job Details Job Title: Head of Coach Development Responsible to: Sport Director Responsible for: Coaching Development Manager, and Coaching Coordinator. Office Location: National Badminton Centre, Milton Keynes (Hybrid working with minimum 2 days in the office to include Thursdays) Term: Permanent Hours: Full-time (35.58h) Salary: £48,000 - £53,000
Apr 27, 2026
Full time
Role Summary The Head of Coach Development is responsible for leading, implementing, and continuously improving Badminton England's Coaching Strategy. The role plays a critical part in ensuring that badminton in England is supported by an inclusive, high quality, and expanding coaching workforce-from grassroots through to the performance environment. Key Responsibilities Lead and deliver Badminton England's Coaching Strategy, ensuring alignment with A Sport for Everyone. Oversee the national coaching pathway, ensuring clear progression routes and consistent, high-quality development opportunities for coaches at all levels. Drive the growth of the coaching workforce, growing overall capacity and increasing the number of full-time coaches across the badminton ecosystem. Ensure the quality, rigour, and relevance of coach education, including qualifications, CPD, and mentoring, in-line with national standards (e.g., CIMSPA, UK Coaching). Provide leadership to the Coaching Development Manager and Coaching Coordinator, ensuring effective planning, delivery, and evaluation of coaching programmes. Embed world-class coaching standards, supporting the recruitment, training, and continuous improvement of volunteer and professional coaches across both community and performance pathways. Collaborate across the organisation, ensuring coaching is integrated with talent, performance, clubs, competitions, and workforce initiatives. Build strong partnerships with external bodies (NGBs, Sport England, education providers, CIMSPA, UK Coaching) to enhance development opportunities and national alignment. Use data and insight to inform decision-making, track workforce needs, and report progress against strategic objectives. Oversee quality assurance and compliance, ensuring that all coaching delivery meets relevant national standards, and organisational policies. Other Responsibilities Undertake other duties as reasonably required, consistent with the purpose of the post. Successful Candidate Proven leadership experience in coach development within a national governing body, sport system, or comparable environment. Strong understanding of coaching workforce pathways, coach education, and coach accreditation models. Strong understanding of the business of coaching including volunteer, employed and self-employed models implemented within sports. Experience of being a coach and the ability to empathise with the workforce and the challenges they face. Demonstrated ability to implement strategy and deliver system-wide change. Experience managing teams and developing staff to achieve high performance. Deep knowledge of national standards for coaching (e.g., CIMSPA Professional Standards, UK Coaching frameworks). Evidence of enhancing coach quality and increasing coaching capacity in a sport or physical activity setting. Strong relationship-building skills with internal teams and external partners. Ability to design, evaluate, and improve workforce development programmes. Excellent communication skills, with the ability to engage and influence stakeholders at all levels. Comfortable using data, insight, and evaluation to drive improvement. Strong understanding of welfare, safeguarding and governance requirements related to coaching. Strong badminton technical knowledge and/or the proven ability to work with technical experts from within a sport to ensure appropriate information is incorporated across a coach development programme. Commitment to diversity, inclusion, and ensuring coaching is accessible to everyone. Diversity & Inclusion We positively celebrate Diversity & Inclusion at Badminton England. Our aim is to become the UK's most inclusive National Governing Body - for our staff and members, reflecting and connecting with the diverse communities that we serve. We want people from all walks of life to feel valued for their individuality, thrive in our business and share a sense of belonging. To find out more about D&I at Badminton England, head over to our website to read out Inclusion Strategy. Job Details Job Title: Head of Coach Development Responsible to: Sport Director Responsible for: Coaching Development Manager, and Coaching Coordinator. Office Location: National Badminton Centre, Milton Keynes (Hybrid working with minimum 2 days in the office to include Thursdays) Term: Permanent Hours: Full-time (35.58h) Salary: £48,000 - £53,000
Customer Service Coordinator Working hours: Monday- Friday covering on a rotary basis in the office from 7am to 6pm. 7am-3.30pm, 8am-4.30pm, 9am - 5.30pm, 9.30am- 6pm Weekend work is expected and bank holidays on a rotary basis, roughly 1 in 3 weekends. Overview: As a Service Delivery Coordinator, you will play a vital role in managing customer service operations for a diverse range of current clients at our Chorley Head Office as well as supporting calls and email queries for a new big client into Banbury. You will be the primary point of contact for our customers, handling a variety of tasks including issue resolution, collection arrangements, credit processing, case management, SLA & KPI management and managing claims for lost packages. This position requires a strong focus on customer service, excellent communication skills, and the ability to coordinate across multiple departments and systems to ensure timely resolution of customer queries and challenges. Key Responsibilities: CRM Management: Use our CRM management system to log, track, and update customer inquiries, ensuring all data is accurately recorded and managed for effective resolution. Customer Communication: Manage customer interactions via phone and email, ensuring clear, professional communication and maintaining positive customer relationships. Arranging Collections and Raising Credits: Coordinate collections for returns or damaged goods and raise credits as needed to resolve customer concerns regarding invoicing or deliveries. Handling Lost Packages: Conduct investigations for lost packages in collaboration with our third-party carriers. Raise claims forms and follow up on the status to ensure prompt resolutions. Cross-department Collaboration: Work closely with internal departments (such as logistics, finance, and operations) to resolve issues raised by customers, ensuring timely and accurate solutions. Client Knowledge and System Familiarity: Gain in-depth knowledge of up to 19 client accounts, learning their individual processes, preferences, and requirements. Navigate and manage 4 different systems and follow the procedures outlined in the new training matrix to effectively address customer needs. Support of new client take on supporting unblocking issues, liaising with DC operations to resolve issues Employee of the month reward! Desired Skills and Experience: Customer Service Experience: Proven experience working within a customer service environment, handling difficult customers and challenging queries. Problem-solving Ability: Strong drive and determination to deliver excellent customer service, with evidence of going above and beyond to resolve issues and exceed customer expectations. Transport Handling: Experience in transport handling is an advantage, particularly in managing logistical challenges and resolving issues related to delivery or shipment. Strong Communication Skills: Confident and professional in communicating with both customers and internal teams. The ability to remain calm and effective under pressure is essential. Willingness to Learn: Demonstrated ability to learn new systems and processes quickly and effectively, with a proactive attitude toward acquiring new knowledge and skills. Attributes: Strong problem-solving skills and ability to handle multiple tasks simultaneously. High level of attention to detail, ensuring that all customer interactions and records are accurate. Ability to work independently and as part of a team to meet goals and objectives. A positive, customer-focused attitude with a passion for providing exceptional service. Place of Work: This role is based at the TVS Supply Chain Solutions Chorley Head Office. Occasional travel may be required to other sites. Current working hours: Monday- Friday covering on a rota d basis in the office from 7am to 6pm. Could be subject to change in line with business needs (as above) MUST be willing to cover weekend and bank holidays in holidays and sickness In return for your hard work, we offer excellent career progression opportunities and a professional environment where you can acquire, use, and continue developing your skills. Your package will include: Competitive Salary Pension scheme with up to 6% employer matched contributions Life assurance 25 days holiday + 8 statutory bank holidays Holiday buy-back scheme (5 additional days available) Salary sacrifice car scheme - A cost-effective way to lease a new car via salary sacrifice (subject to meeting minimum earnings eligibility criteria). Established hybrid working structure Enhanced maternity and paternity leave Employee Assistance Programme supporting wellness with immediate access for you and your family to: Virtual GP consultations and second opinions Mental health support and counselling Online physiotherapy Access to CONNECTPlus long-term health condition support Wellbeing and healthy living support Cycle to work scheme Professional Membership and Study Sponsorship Quarterly employee recognition awards Employee referral scheme with financial reward Benefits hub with employee retail discount Discounted eye test vouchers At TVS SCS we encourage and support our employees to realise their potential. They are empowered to take initiative and achieve high impact results that really make a difference to our business and our customers. Security Clearance Requirement Candidates must be eligible to undergo Baseline Personnel Security Standard (BPSS) clearance. This process includes verification of identity, right to work in the UK, employment history, and a basic criminal records check for unspent convictions. Please note that candidates must have resided in the UK for 3 years to meet BPSS eligibility requirements. If you require any adjustments to allow you take a full and active part in the selection process, please notify us as part of your application. Please note TVS Supply Chain Solutions is an Equal Opportunities Employer. TVS have signed the Armed Forces covenant and are a forces friendly employer.
Apr 24, 2026
Full time
Customer Service Coordinator Working hours: Monday- Friday covering on a rotary basis in the office from 7am to 6pm. 7am-3.30pm, 8am-4.30pm, 9am - 5.30pm, 9.30am- 6pm Weekend work is expected and bank holidays on a rotary basis, roughly 1 in 3 weekends. Overview: As a Service Delivery Coordinator, you will play a vital role in managing customer service operations for a diverse range of current clients at our Chorley Head Office as well as supporting calls and email queries for a new big client into Banbury. You will be the primary point of contact for our customers, handling a variety of tasks including issue resolution, collection arrangements, credit processing, case management, SLA & KPI management and managing claims for lost packages. This position requires a strong focus on customer service, excellent communication skills, and the ability to coordinate across multiple departments and systems to ensure timely resolution of customer queries and challenges. Key Responsibilities: CRM Management: Use our CRM management system to log, track, and update customer inquiries, ensuring all data is accurately recorded and managed for effective resolution. Customer Communication: Manage customer interactions via phone and email, ensuring clear, professional communication and maintaining positive customer relationships. Arranging Collections and Raising Credits: Coordinate collections for returns or damaged goods and raise credits as needed to resolve customer concerns regarding invoicing or deliveries. Handling Lost Packages: Conduct investigations for lost packages in collaboration with our third-party carriers. Raise claims forms and follow up on the status to ensure prompt resolutions. Cross-department Collaboration: Work closely with internal departments (such as logistics, finance, and operations) to resolve issues raised by customers, ensuring timely and accurate solutions. Client Knowledge and System Familiarity: Gain in-depth knowledge of up to 19 client accounts, learning their individual processes, preferences, and requirements. Navigate and manage 4 different systems and follow the procedures outlined in the new training matrix to effectively address customer needs. Support of new client take on supporting unblocking issues, liaising with DC operations to resolve issues Employee of the month reward! Desired Skills and Experience: Customer Service Experience: Proven experience working within a customer service environment, handling difficult customers and challenging queries. Problem-solving Ability: Strong drive and determination to deliver excellent customer service, with evidence of going above and beyond to resolve issues and exceed customer expectations. Transport Handling: Experience in transport handling is an advantage, particularly in managing logistical challenges and resolving issues related to delivery or shipment. Strong Communication Skills: Confident and professional in communicating with both customers and internal teams. The ability to remain calm and effective under pressure is essential. Willingness to Learn: Demonstrated ability to learn new systems and processes quickly and effectively, with a proactive attitude toward acquiring new knowledge and skills. Attributes: Strong problem-solving skills and ability to handle multiple tasks simultaneously. High level of attention to detail, ensuring that all customer interactions and records are accurate. Ability to work independently and as part of a team to meet goals and objectives. A positive, customer-focused attitude with a passion for providing exceptional service. Place of Work: This role is based at the TVS Supply Chain Solutions Chorley Head Office. Occasional travel may be required to other sites. Current working hours: Monday- Friday covering on a rota d basis in the office from 7am to 6pm. Could be subject to change in line with business needs (as above) MUST be willing to cover weekend and bank holidays in holidays and sickness In return for your hard work, we offer excellent career progression opportunities and a professional environment where you can acquire, use, and continue developing your skills. Your package will include: Competitive Salary Pension scheme with up to 6% employer matched contributions Life assurance 25 days holiday + 8 statutory bank holidays Holiday buy-back scheme (5 additional days available) Salary sacrifice car scheme - A cost-effective way to lease a new car via salary sacrifice (subject to meeting minimum earnings eligibility criteria). Established hybrid working structure Enhanced maternity and paternity leave Employee Assistance Programme supporting wellness with immediate access for you and your family to: Virtual GP consultations and second opinions Mental health support and counselling Online physiotherapy Access to CONNECTPlus long-term health condition support Wellbeing and healthy living support Cycle to work scheme Professional Membership and Study Sponsorship Quarterly employee recognition awards Employee referral scheme with financial reward Benefits hub with employee retail discount Discounted eye test vouchers At TVS SCS we encourage and support our employees to realise their potential. They are empowered to take initiative and achieve high impact results that really make a difference to our business and our customers. Security Clearance Requirement Candidates must be eligible to undergo Baseline Personnel Security Standard (BPSS) clearance. This process includes verification of identity, right to work in the UK, employment history, and a basic criminal records check for unspent convictions. Please note that candidates must have resided in the UK for 3 years to meet BPSS eligibility requirements. If you require any adjustments to allow you take a full and active part in the selection process, please notify us as part of your application. Please note TVS Supply Chain Solutions is an Equal Opportunities Employer. TVS have signed the Armed Forces covenant and are a forces friendly employer.
Army Benevolent Fund
Catterick Garrison, Yorkshire
Events Assistant We have a fantastic opportunity to join our team at The Army Benevolent Fund (ABF) for an Events Assistant to play a key role in supporting the planning, coordination and delivery of regional fundraising events. You will work closely with supporters, volunteers and colleagues to ensure events run smoothly, manage essential administrative processes, maintain accurate data and help deliver engaging fundraising activities across the region. If you've also worked in the following roles, we'd also like to hear from you: Fundraising Administrator, Events Administrator, Community Fundraising Coordinator, Volunteer Coordinator, Supporter Engagement Assistant SUPPORTING STATEMENT REQUIRED: A Supporting Statement is required with your CV to be considered for this vacancy. The supporting statement should highlight your skills and experience that are relevant to this role and explain why you would make an ideal candidate for this position. SALARY: £29,879 per annum + Benefits LOCATION: Hybrid working 2 days in the office in Catterick Garrison, North Yorkshire, and 3 days remote. This can involve working from home, but more likely attending events within the North East region. JOB TYPE: Full-Time, Permanent PLEASE NOTE: You will need a full Driving Licence and Access to a Vehicle JOB OVERVIEW We have a fantastic new job opportunity for an Events Assistant to support a regional fundraising team with event planning, supporter engagement and volunteer fundraising activities. As an Events Assistant, you will help coordinate fundraising events, maintain CRM and campaign data, respond to enquiries and support stakeholders, volunteers and supporters across the region. You will work collaboratively with a wide range of internal and external stakeholders, including colleagues, community groups and military-connected organisations such as Army units and Army Cadet Force units, helping to build strong relationships and maximise engagement across the region. The Events Assistant will also assist with regional engagement activity, event administration, fundraising materials and digital communications, while working closely with colleagues and external contacts to help deliver fundraising targets. This is a full-time permanent role based in Catterick Garrison, North Yorkshire, with hybrid working in place and flexibility required for some evening and weekend events. ABOUT US The Army Benevolent Fund (ABF) is the Army's national charity, supporting soldiers, veterans, and their immediate families in times of need. Founded in 1944, our purpose is to provide a lifetime of support to serving soldiers, former soldiers, and their families when they are in need, ensuring they can avoid hardship and enjoy independence and dignity. The Charity operates a regional structure across England, Scotland, Wales, and Northern Ireland, with its central office in London. DUTIES Your duties as the Events Assistant include: Database Management: Input, maintain and update supporter and campaign data using CRM and finance systems Event Administration: Support the smooth administration of fundraising events, including income batching, campaign updates and expenses processing Supporter Communication: Respond to enquiries and act as a key contact for supporters and volunteers across the region Event Coordination: Help plan, organise and deliver regional fundraising and engagement events Volunteer Support: Provide guidance and practical support to volunteer fundraisers and local networks Digital Promotion: Advertise future events online and make effective use of digital tools and fundraising platforms Stock And Materials: Maintain fundraising materials, merchandise and stock levels for regional activities Regional Representation: Attend briefings, presentations and external events to represent the organisation when required CANDIDATE REQUIREMENTS ESSENTIAL Flexible Approach: Ability to be flexible with working patterns, including occasional out-of-hours and weekend working Driving Licence: A full driving licence is essential Teamwork And Initiative: Able to work on own initiative and as part of a team Communication Skills: Effective communication and strong interpersonal skills Office Administration: Literate, numerate and experienced in good office practice Organisation Skills: Well organised with the ability to manage varied tasks and priorities Empathy: A strong empathy with the organisation's cause and beneficiaries DESIRABLE Digital Skills: IT literate with an understanding of social media tools CRM Knowledge: Previous experience with a fundraising CRM system would be advantageous Sector Awareness: An understanding of the British Army and the charity sector would be beneficial BENEFITS 30 days' holidays, plus bank holidays Flexible and hybrid working (minimum two days per week in the office) Employee wellbeing and assistance programme (EAP) Annual Health Assessments via Healthshield Time off in lieu for volunteering at company events (TOIL) Perkbox benefits portal, offering a range of retail discounts, online perks and wealth of health and fitness resources (monthly points to use on the platform) Pension scheme, with matched employer contributions up to 8% - after successful probation Income Protection - 55% of salary - after successful probation Death in Service - 3x annual salary - after successful probation Annual pay reviews Annual leave purchase scheme The Army Benevolent Fund (ABF) is an Equal Opportunities Employer NO AGENCIES PLEASE HOW TO APPLY To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. JOB REF: AWDO-P14560 This job is being advertised by AWD online on behalf of The Army Benevolent Fund (ABF)
Apr 24, 2026
Full time
Events Assistant We have a fantastic opportunity to join our team at The Army Benevolent Fund (ABF) for an Events Assistant to play a key role in supporting the planning, coordination and delivery of regional fundraising events. You will work closely with supporters, volunteers and colleagues to ensure events run smoothly, manage essential administrative processes, maintain accurate data and help deliver engaging fundraising activities across the region. If you've also worked in the following roles, we'd also like to hear from you: Fundraising Administrator, Events Administrator, Community Fundraising Coordinator, Volunteer Coordinator, Supporter Engagement Assistant SUPPORTING STATEMENT REQUIRED: A Supporting Statement is required with your CV to be considered for this vacancy. The supporting statement should highlight your skills and experience that are relevant to this role and explain why you would make an ideal candidate for this position. SALARY: £29,879 per annum + Benefits LOCATION: Hybrid working 2 days in the office in Catterick Garrison, North Yorkshire, and 3 days remote. This can involve working from home, but more likely attending events within the North East region. JOB TYPE: Full-Time, Permanent PLEASE NOTE: You will need a full Driving Licence and Access to a Vehicle JOB OVERVIEW We have a fantastic new job opportunity for an Events Assistant to support a regional fundraising team with event planning, supporter engagement and volunteer fundraising activities. As an Events Assistant, you will help coordinate fundraising events, maintain CRM and campaign data, respond to enquiries and support stakeholders, volunteers and supporters across the region. You will work collaboratively with a wide range of internal and external stakeholders, including colleagues, community groups and military-connected organisations such as Army units and Army Cadet Force units, helping to build strong relationships and maximise engagement across the region. The Events Assistant will also assist with regional engagement activity, event administration, fundraising materials and digital communications, while working closely with colleagues and external contacts to help deliver fundraising targets. This is a full-time permanent role based in Catterick Garrison, North Yorkshire, with hybrid working in place and flexibility required for some evening and weekend events. ABOUT US The Army Benevolent Fund (ABF) is the Army's national charity, supporting soldiers, veterans, and their immediate families in times of need. Founded in 1944, our purpose is to provide a lifetime of support to serving soldiers, former soldiers, and their families when they are in need, ensuring they can avoid hardship and enjoy independence and dignity. The Charity operates a regional structure across England, Scotland, Wales, and Northern Ireland, with its central office in London. DUTIES Your duties as the Events Assistant include: Database Management: Input, maintain and update supporter and campaign data using CRM and finance systems Event Administration: Support the smooth administration of fundraising events, including income batching, campaign updates and expenses processing Supporter Communication: Respond to enquiries and act as a key contact for supporters and volunteers across the region Event Coordination: Help plan, organise and deliver regional fundraising and engagement events Volunteer Support: Provide guidance and practical support to volunteer fundraisers and local networks Digital Promotion: Advertise future events online and make effective use of digital tools and fundraising platforms Stock And Materials: Maintain fundraising materials, merchandise and stock levels for regional activities Regional Representation: Attend briefings, presentations and external events to represent the organisation when required CANDIDATE REQUIREMENTS ESSENTIAL Flexible Approach: Ability to be flexible with working patterns, including occasional out-of-hours and weekend working Driving Licence: A full driving licence is essential Teamwork And Initiative: Able to work on own initiative and as part of a team Communication Skills: Effective communication and strong interpersonal skills Office Administration: Literate, numerate and experienced in good office practice Organisation Skills: Well organised with the ability to manage varied tasks and priorities Empathy: A strong empathy with the organisation's cause and beneficiaries DESIRABLE Digital Skills: IT literate with an understanding of social media tools CRM Knowledge: Previous experience with a fundraising CRM system would be advantageous Sector Awareness: An understanding of the British Army and the charity sector would be beneficial BENEFITS 30 days' holidays, plus bank holidays Flexible and hybrid working (minimum two days per week in the office) Employee wellbeing and assistance programme (EAP) Annual Health Assessments via Healthshield Time off in lieu for volunteering at company events (TOIL) Perkbox benefits portal, offering a range of retail discounts, online perks and wealth of health and fitness resources (monthly points to use on the platform) Pension scheme, with matched employer contributions up to 8% - after successful probation Income Protection - 55% of salary - after successful probation Death in Service - 3x annual salary - after successful probation Annual pay reviews Annual leave purchase scheme The Army Benevolent Fund (ABF) is an Equal Opportunities Employer NO AGENCIES PLEASE HOW TO APPLY To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. JOB REF: AWDO-P14560 This job is being advertised by AWD online on behalf of The Army Benevolent Fund (ABF)
Chisenhale Gallery is seeking a Head of Philanthropy to join our team at a moment of real change and ambition. Since the appointment of our new Director in 2025, we have been evolving at pace: audiences have grown by 35%, individual giving has risen by 64%, and trust and foundation income has increased by 78%, reflecting a new strategy and a programme that is bold, innovative, and delivering real impact. This is a new post, created to drive forward a renewed approach to philanthropy that is underpinning this strategy. In this senior leadership role, you will work closely with the Director to build, expand, and embed a growing culture of philanthropy. You will oversee all areas of fundraising, co-designing and delivering the corporate and individual giving strategy, with responsibility for securing donors and nurturing existing supporters, embedding meaningful engagement across the gallery's programmes and initiatives. With only 15% of income coming from statutory funders, you will play a critical role in enabling the gallery to commission and present work by influential young voices shaping new discourse in contemporary art. As head of the development department, you will provide exceptional strategic and operational leadership, managing the fundraising team, including line management of staff and contracting specialist freelancers as required. You will ensure effective delivery across all fundraising areas, with robust systems, processes, and reporting in place to support both day-to-day operations and long-term strategic goals. We are looking for an ambitious and strategic fundraiser with a proven track record of securing donations, outstanding relationship-building skills, demonstrable management experience, and a passion for contemporary art. You will join a key institution at a transformative moment, and shape a high-performing philanthropic programme while contributing meaningfully to a gallery that has long been authoritative, influential, and at the forefront of UK and international contemporary art. Overview The Head of Philanthropy is a senior leadership role and head of department, acting as a key partner to the Director in devising and delivering Chisenhale's fundraising strategy. The role provides leadership of the development team and oversight of all fundraising activity, while maintaining a central focus securing income through individual and corporate philanthropy. In close partnership with the Director, the Head of Philanthropy oversees all fundraising activity, co-developing and delivering the individual giving and corporate income strategy. The post-holder will apply strategic, entrepreneurial thinking to grow income, broaden the supporter base, and strengthen the organisation's philanthropic culture. They are directly responsible for identifying, cultivating, and securing donations, while nurturing relationships with existing supporters to ensure a thriving philanthropic programme. This includes fostering engagement and a strong sense of community among supporters through a heavily event-led programme that brings donors together and reinforces their connection to the organisation. In leading the development department, the Head of Philanthropy holds line management responsibility for development staff and identifies and contracts specialist freelancers as required, ensuring effective delivery across all fundraising areas. They maintain full oversight of fundraising operations, implementing robust systems, processes, and reporting, and managing the Development Coordinator to delegate administrative, database, and financial tracking responsibilities while ensuring accuracy and accountability. They also ensure that all fundraising activity aligns with organisational priorities, monitors performance and impact, and drives innovation and continuous improvement within the team. The Head of Philanthropy works closely with the Director to support and maximise the impact of fundraising committees, including the Chisenhale Council and other donor networks. The post-holder fosters a collaborative and engaged culture, ensuring these groups are effectively managed and contribute meaningfully to fundraising outcomes. This is a senior role suited to an ambitious, strategic fundraiser with deep roots in the UK contemporary art world, proven experience securing donations, a strong, established network of individual supporters, and outstanding relationship-building skills, committed to fostering a culture of individual philanthropy that sustains innovative artistic practice. Key tasks and responsibilities Individual giving Responsible for designing and implementing a high achieving individual giving strategy in close collaboration with the Director, contributing creative and strategic ideas that will grow support across all tiers, as well as through one-off and major gifts. Responsible for bringing creative, innovative, and entrepreneurial ideas to shape an event-based donor engagement strategy, supporting the Director in developing and expanding donor activities that are meaningful, artist-centred, and memorable. Responsible for identifying, cultivating, and securing donations from new individuals, taking a proactive approach to engaging prospective supporters through meetings, attending events, and drafting tailored communications to secure private support. Responsible for bringing an established personal network within the UK and international contemporary art world and philanthropic community, proactively leveraging meaningful relationships to identify, cultivate, and secure significant new sources of private support. Supports the Director in maintaining and further deepening relationships with existing donors, bringing outstanding relationship-building skills to steward support and ensuring an engaging, dynamic, and inclusive donor culture within the organisation. Responsible for developing and delivering a communications strategy, creating meaningful and engaging content that aligns with the organisation's brand and strengthens relationships with donors, under the supervision of the Director. Responsible for the execution of the annual donor events calendar, ensuring optimal timing of engagement opportunities are aligned with key artworld events, consistently delivering high-quality events that strengthen donor support. Responsible for ensuring that marketing and communications materials produced by the Development Coordinator reflect and advance the communications strategy, shaping and reviewing all materials prior to presentation to the Director. Acts as an ambassador for Chisenhale Gallery, amplifying our artists' ideas and the organisation's strategic vision through meaningful interactions with donors and sector stakeholders, building relationships that secure support and long-term engagement. Responsible for identifying, cultivating and securing in-kind sponsorship from brands and partners to support a varied, engaging annual programme of donor events, ensuring contributions enhance the quality and overall impact of engagement activities. Manages the Development Coordinator in the operational delivery of supporters' events, ensuring targets are met and that all events provide high quality artist-centred experiences that strengthen donor relationships and engagement. Ensures oversight of donor due diligence, including ethical vetting processes and compliance with the organisation's Ethical Fundraising Policy. Corporate income Responsible for developing a corporate philanthropy strategy in close collaboration with the Director, identifying and pursuing opportunities with brands whose values, ethics and positioning are aligned with Chisenhale Gallery's artistic policy and strategy. Responsible for proactively cultivating and securing new corporate partners, ensuring relationships are meaningful and that partnerships support strategic fundraising objectives. Responsible for identifying and securing significant in-kind donations from corporate partners, including hospitality, production services, materials, print, and other contributions that directly reduce operational costs and enhance the quality of exhibitions and events. Develops compelling, tailored partnership proposals that articulate Chisenhale's cultural authority and audience reach, communicating the value of association with an institution at the forefront of international contemporary art to prospective corporate supporters. Responsible for cultivating and stewarding relationships with corporate partners across the duration of agreements, ensuring that sponsors receive meaningful engagement with the gallery's programme and artists, and that partnerships are renewed and deepened over time. Oversees the Development Coordinator performing due diligence checks, assessing reputational risk and alignment with the gallery's values and Ethical Fundraising Policy, and presenting recommendations to the Director for approval prior to formal agreements. Oversees the Development Coordinator reporting on corporate income and in-kind contributions against targets, maintaining accurate records in the CRM and providing clear analysis to the Director to inform budgeting and forward planning. Management and departmental leadership Responsible for the day-to-day management of the fundraising department, leading the delivery of the organisation's fundraising strategy in close dialogue with the Director, ensuring alignment with wider organisational priorities and long-term sustainability. Accountable for the performance of all fundraising channels . click apply for full job details
Apr 23, 2026
Full time
Chisenhale Gallery is seeking a Head of Philanthropy to join our team at a moment of real change and ambition. Since the appointment of our new Director in 2025, we have been evolving at pace: audiences have grown by 35%, individual giving has risen by 64%, and trust and foundation income has increased by 78%, reflecting a new strategy and a programme that is bold, innovative, and delivering real impact. This is a new post, created to drive forward a renewed approach to philanthropy that is underpinning this strategy. In this senior leadership role, you will work closely with the Director to build, expand, and embed a growing culture of philanthropy. You will oversee all areas of fundraising, co-designing and delivering the corporate and individual giving strategy, with responsibility for securing donors and nurturing existing supporters, embedding meaningful engagement across the gallery's programmes and initiatives. With only 15% of income coming from statutory funders, you will play a critical role in enabling the gallery to commission and present work by influential young voices shaping new discourse in contemporary art. As head of the development department, you will provide exceptional strategic and operational leadership, managing the fundraising team, including line management of staff and contracting specialist freelancers as required. You will ensure effective delivery across all fundraising areas, with robust systems, processes, and reporting in place to support both day-to-day operations and long-term strategic goals. We are looking for an ambitious and strategic fundraiser with a proven track record of securing donations, outstanding relationship-building skills, demonstrable management experience, and a passion for contemporary art. You will join a key institution at a transformative moment, and shape a high-performing philanthropic programme while contributing meaningfully to a gallery that has long been authoritative, influential, and at the forefront of UK and international contemporary art. Overview The Head of Philanthropy is a senior leadership role and head of department, acting as a key partner to the Director in devising and delivering Chisenhale's fundraising strategy. The role provides leadership of the development team and oversight of all fundraising activity, while maintaining a central focus securing income through individual and corporate philanthropy. In close partnership with the Director, the Head of Philanthropy oversees all fundraising activity, co-developing and delivering the individual giving and corporate income strategy. The post-holder will apply strategic, entrepreneurial thinking to grow income, broaden the supporter base, and strengthen the organisation's philanthropic culture. They are directly responsible for identifying, cultivating, and securing donations, while nurturing relationships with existing supporters to ensure a thriving philanthropic programme. This includes fostering engagement and a strong sense of community among supporters through a heavily event-led programme that brings donors together and reinforces their connection to the organisation. In leading the development department, the Head of Philanthropy holds line management responsibility for development staff and identifies and contracts specialist freelancers as required, ensuring effective delivery across all fundraising areas. They maintain full oversight of fundraising operations, implementing robust systems, processes, and reporting, and managing the Development Coordinator to delegate administrative, database, and financial tracking responsibilities while ensuring accuracy and accountability. They also ensure that all fundraising activity aligns with organisational priorities, monitors performance and impact, and drives innovation and continuous improvement within the team. The Head of Philanthropy works closely with the Director to support and maximise the impact of fundraising committees, including the Chisenhale Council and other donor networks. The post-holder fosters a collaborative and engaged culture, ensuring these groups are effectively managed and contribute meaningfully to fundraising outcomes. This is a senior role suited to an ambitious, strategic fundraiser with deep roots in the UK contemporary art world, proven experience securing donations, a strong, established network of individual supporters, and outstanding relationship-building skills, committed to fostering a culture of individual philanthropy that sustains innovative artistic practice. Key tasks and responsibilities Individual giving Responsible for designing and implementing a high achieving individual giving strategy in close collaboration with the Director, contributing creative and strategic ideas that will grow support across all tiers, as well as through one-off and major gifts. Responsible for bringing creative, innovative, and entrepreneurial ideas to shape an event-based donor engagement strategy, supporting the Director in developing and expanding donor activities that are meaningful, artist-centred, and memorable. Responsible for identifying, cultivating, and securing donations from new individuals, taking a proactive approach to engaging prospective supporters through meetings, attending events, and drafting tailored communications to secure private support. Responsible for bringing an established personal network within the UK and international contemporary art world and philanthropic community, proactively leveraging meaningful relationships to identify, cultivate, and secure significant new sources of private support. Supports the Director in maintaining and further deepening relationships with existing donors, bringing outstanding relationship-building skills to steward support and ensuring an engaging, dynamic, and inclusive donor culture within the organisation. Responsible for developing and delivering a communications strategy, creating meaningful and engaging content that aligns with the organisation's brand and strengthens relationships with donors, under the supervision of the Director. Responsible for the execution of the annual donor events calendar, ensuring optimal timing of engagement opportunities are aligned with key artworld events, consistently delivering high-quality events that strengthen donor support. Responsible for ensuring that marketing and communications materials produced by the Development Coordinator reflect and advance the communications strategy, shaping and reviewing all materials prior to presentation to the Director. Acts as an ambassador for Chisenhale Gallery, amplifying our artists' ideas and the organisation's strategic vision through meaningful interactions with donors and sector stakeholders, building relationships that secure support and long-term engagement. Responsible for identifying, cultivating and securing in-kind sponsorship from brands and partners to support a varied, engaging annual programme of donor events, ensuring contributions enhance the quality and overall impact of engagement activities. Manages the Development Coordinator in the operational delivery of supporters' events, ensuring targets are met and that all events provide high quality artist-centred experiences that strengthen donor relationships and engagement. Ensures oversight of donor due diligence, including ethical vetting processes and compliance with the organisation's Ethical Fundraising Policy. Corporate income Responsible for developing a corporate philanthropy strategy in close collaboration with the Director, identifying and pursuing opportunities with brands whose values, ethics and positioning are aligned with Chisenhale Gallery's artistic policy and strategy. Responsible for proactively cultivating and securing new corporate partners, ensuring relationships are meaningful and that partnerships support strategic fundraising objectives. Responsible for identifying and securing significant in-kind donations from corporate partners, including hospitality, production services, materials, print, and other contributions that directly reduce operational costs and enhance the quality of exhibitions and events. Develops compelling, tailored partnership proposals that articulate Chisenhale's cultural authority and audience reach, communicating the value of association with an institution at the forefront of international contemporary art to prospective corporate supporters. Responsible for cultivating and stewarding relationships with corporate partners across the duration of agreements, ensuring that sponsors receive meaningful engagement with the gallery's programme and artists, and that partnerships are renewed and deepened over time. Oversees the Development Coordinator performing due diligence checks, assessing reputational risk and alignment with the gallery's values and Ethical Fundraising Policy, and presenting recommendations to the Director for approval prior to formal agreements. Oversees the Development Coordinator reporting on corporate income and in-kind contributions against targets, maintaining accurate records in the CRM and providing clear analysis to the Director to inform budgeting and forward planning. Management and departmental leadership Responsible for the day-to-day management of the fundraising department, leading the delivery of the organisation's fundraising strategy in close dialogue with the Director, ensuring alignment with wider organisational priorities and long-term sustainability. Accountable for the performance of all fundraising channels . click apply for full job details
Business & Data Support Apprentice - Stonehouse, Gloucestershire Join a forward thinking utilities company that thrives on innovation and takes real pride in the service it delivers. At Last Mile, we provide high quality multi utility solutions and invest in the people who help us achieve them. We are also proud to be a Gold Member of The 5% Club, reflecting our commitment to developing talent and supporting long term career growth. Our Learning and Development team is continuing to grow, and we are now looking for a Business and Data Support Apprentice to join us. As a Business and Data Support Apprentice in our Learning and Development Team at Last Mile, you will support the planning, coordination and delivery of a range of internal and external training by providing reliable administrative and data support. As part of your development, you will complete a Level 3 Apprenticeship in either Business Administration or Data Technician, applying your new skills directly to the daily work of the Learning and Development team. What's in it for you as a Business and Data Support Apprentice? Here at Last Mile, we pride ourselves in providing a great range of benefits including a fantastic amount of annual leave, including a Christmas shut down. 25 days holiday, increasing after 2 years by 1 day each year up to 30 days, plus 9 public holidays Discretionary bonus EV and ULEV salary sacrifice scheme (subject to minimum length of service) Cycle to work salary sacrifice scheme Up to 7% employer pension contribution Life assurance (x4 annual basic salary) Retail, travel and leisure discounts via our MilesMore benefits platform Refer a friend incentive Stream - Financial wellbeing platform Employee assistance programme Flexible start and finish times for eligible roles Private medical insurance Company sick pay Some of our benefits are only applicable when you have successfully completed your probation period Your responsibilities as a Business and Data Support Apprentice: Maintain Learning and Development systems and records, ensuring accurate data entry, regular audits, and effective coordination of eLearning content and engagement insights. Work closely with Learning and Development Coordinators to manage course bookings, support training programmes, and act as a point of contact for colleagues and external training providers. Support data and reporting activities, including gathering KPI information, producing weekly and monthly reports, and using Excel and future BI tools to visualise training performance and compliance. Manage key operational processes, including monitoring eLearning delivery, identifying missing or incomplete training records, and overseeing purchase orders and invoicing. Contribute to wider Learning and Development initiatives, supporting departmental projects and undertaking additional tasks as required. Dedicate twenty per cent of working hours to off the job learning, attending workshops, completing apprenticeship assignments and progressing through the Level 3 programme. About you: Familiarity with computers and knowledge of Microsoft Office tools. A natural interest in how things work and a "problem solving" approach to tasks. A history of working well with others and a willingness to ask questions when learning something new. GCSEs in Maths and English Have you got the drive to go to the Last Mile as a Business and Data Support Apprentice? Apply now! We aim to keep candidates informed throughout the process and encourage you to apply promptly as we may close the vacancy early if sufficient applications are received. About us: Last Mile is one of the largest last mile multi utility businesses in the UK. We understand construction and we know utilities. We design, build, own and manage the 'last mile' of essential utilities infrastructure. With a proven history of delivering multi utility connections across Great Britain, we provide a full suite of utility infrastructure, including clean heat networks, electricity, gas, water, wastewater and fibre. With a strong track record, deep industry knowledge and solid investor backing, we take a forward thinking approach to the complex economic, social and environmental challenges of today, to innovate for a better tomorrow. Through Last Mile and our asset adoption business Last Mile Asset Management, we provide a 'one stop shop' for new utility connections. We're proud to be both a Great Place to Work certified business and a Living Wage Employer, reflecting our commitment to supporting and valuing our people. At Last Mile, we are proud to be an equal opportunities employer. We consider all applications solely on the basis of skills and experience and actively encourage candidates from all backgrounds to apply.
Apr 23, 2026
Full time
Business & Data Support Apprentice - Stonehouse, Gloucestershire Join a forward thinking utilities company that thrives on innovation and takes real pride in the service it delivers. At Last Mile, we provide high quality multi utility solutions and invest in the people who help us achieve them. We are also proud to be a Gold Member of The 5% Club, reflecting our commitment to developing talent and supporting long term career growth. Our Learning and Development team is continuing to grow, and we are now looking for a Business and Data Support Apprentice to join us. As a Business and Data Support Apprentice in our Learning and Development Team at Last Mile, you will support the planning, coordination and delivery of a range of internal and external training by providing reliable administrative and data support. As part of your development, you will complete a Level 3 Apprenticeship in either Business Administration or Data Technician, applying your new skills directly to the daily work of the Learning and Development team. What's in it for you as a Business and Data Support Apprentice? Here at Last Mile, we pride ourselves in providing a great range of benefits including a fantastic amount of annual leave, including a Christmas shut down. 25 days holiday, increasing after 2 years by 1 day each year up to 30 days, plus 9 public holidays Discretionary bonus EV and ULEV salary sacrifice scheme (subject to minimum length of service) Cycle to work salary sacrifice scheme Up to 7% employer pension contribution Life assurance (x4 annual basic salary) Retail, travel and leisure discounts via our MilesMore benefits platform Refer a friend incentive Stream - Financial wellbeing platform Employee assistance programme Flexible start and finish times for eligible roles Private medical insurance Company sick pay Some of our benefits are only applicable when you have successfully completed your probation period Your responsibilities as a Business and Data Support Apprentice: Maintain Learning and Development systems and records, ensuring accurate data entry, regular audits, and effective coordination of eLearning content and engagement insights. Work closely with Learning and Development Coordinators to manage course bookings, support training programmes, and act as a point of contact for colleagues and external training providers. Support data and reporting activities, including gathering KPI information, producing weekly and monthly reports, and using Excel and future BI tools to visualise training performance and compliance. Manage key operational processes, including monitoring eLearning delivery, identifying missing or incomplete training records, and overseeing purchase orders and invoicing. Contribute to wider Learning and Development initiatives, supporting departmental projects and undertaking additional tasks as required. Dedicate twenty per cent of working hours to off the job learning, attending workshops, completing apprenticeship assignments and progressing through the Level 3 programme. About you: Familiarity with computers and knowledge of Microsoft Office tools. A natural interest in how things work and a "problem solving" approach to tasks. A history of working well with others and a willingness to ask questions when learning something new. GCSEs in Maths and English Have you got the drive to go to the Last Mile as a Business and Data Support Apprentice? Apply now! We aim to keep candidates informed throughout the process and encourage you to apply promptly as we may close the vacancy early if sufficient applications are received. About us: Last Mile is one of the largest last mile multi utility businesses in the UK. We understand construction and we know utilities. We design, build, own and manage the 'last mile' of essential utilities infrastructure. With a proven history of delivering multi utility connections across Great Britain, we provide a full suite of utility infrastructure, including clean heat networks, electricity, gas, water, wastewater and fibre. With a strong track record, deep industry knowledge and solid investor backing, we take a forward thinking approach to the complex economic, social and environmental challenges of today, to innovate for a better tomorrow. Through Last Mile and our asset adoption business Last Mile Asset Management, we provide a 'one stop shop' for new utility connections. We're proud to be both a Great Place to Work certified business and a Living Wage Employer, reflecting our commitment to supporting and valuing our people. At Last Mile, we are proud to be an equal opportunities employer. We consider all applications solely on the basis of skills and experience and actively encourage candidates from all backgrounds to apply.
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams leading them. We'll broaden your horizons Our Shared Service Centre team (SSC) provides essential support to a number of teams across our firm. As well as assisting on large-scale operations, beyond the capacity of a core specialist team, they provide the unparalleled expertise we need to keep moving forward. As part of this friendly department, you'll have the chance to work on exciting projects and develop your skillset. There's real opportunity, making it a great chance to use industry knowledge and experience to solve problems in your next career step, or it can be a place to learn if you're just starting out. If you want to work on important projects and explore your potential, we'll give you the friendly, supportive working environment to go far. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be someone who is both comfortable working proactively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. The Event Delivery Manager leads the SSC Events support function, overseeing the planning, coordination, and delivery of BDO's events programme. The role provides strategic, operational, and people leadership, ensuring high standards, consistency, and efficiency across all event activity. Working closely with the Operations Manager, the Event Delivery Manager is responsible for the development and performance of the Events Coordinators and Events Assistants, supporting continuous improvement and excellence in event delivery. You'll be someone with: Extensive experience in event management within a corporate or professional setting. Proven leadership and team development experience. Strong operational and organisational skills. Supplier or agency management experience. Excellent communication and stakeholder engagement abilities. Good working knowledge of event technologies and management systems. Desirable Experience supporting operational change or transformation. Understanding of professional services environments. Event management qualification. You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to our business. We're committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Apr 22, 2026
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams leading them. We'll broaden your horizons Our Shared Service Centre team (SSC) provides essential support to a number of teams across our firm. As well as assisting on large-scale operations, beyond the capacity of a core specialist team, they provide the unparalleled expertise we need to keep moving forward. As part of this friendly department, you'll have the chance to work on exciting projects and develop your skillset. There's real opportunity, making it a great chance to use industry knowledge and experience to solve problems in your next career step, or it can be a place to learn if you're just starting out. If you want to work on important projects and explore your potential, we'll give you the friendly, supportive working environment to go far. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be someone who is both comfortable working proactively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. The Event Delivery Manager leads the SSC Events support function, overseeing the planning, coordination, and delivery of BDO's events programme. The role provides strategic, operational, and people leadership, ensuring high standards, consistency, and efficiency across all event activity. Working closely with the Operations Manager, the Event Delivery Manager is responsible for the development and performance of the Events Coordinators and Events Assistants, supporting continuous improvement and excellence in event delivery. You'll be someone with: Extensive experience in event management within a corporate or professional setting. Proven leadership and team development experience. Strong operational and organisational skills. Supplier or agency management experience. Excellent communication and stakeholder engagement abilities. Good working knowledge of event technologies and management systems. Desirable Experience supporting operational change or transformation. Understanding of professional services environments. Event management qualification. You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to our business. We're committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Shropshire Community Leisure Trust
Oswestry, Shropshire
Job description: Location: Oswestry Leisure Centre, SY11 4QB Working Hours: Casual hours available to cover a mixture of early and late shifts Salary: Upto £12.21 per hour+ excellent benefits Here at Shropshire Leisure Trust our goal is to get more people, more active, more often. We provide affordable access to a wide range of sports and leisure facilities to support healthier and happier people across all segments of the local community. To deliver those services takes an enthusiastic and customer focused team - and right now we are looking to recruit for Children's Activities Coordinator to join our centre. In this role you will plan and deliver a children's activities programme with a varied offering to meet the needs/demands of the business. Principal Duties Deliver a party programme which meets the needs/demands of the business. Deliver a soft play and Tag X programme to support in maintaining the soft play and Tag X attendance. Deliver Kids Camps programme through summer and half terms which meets the needs/demands of the business. Engage with team members to ensure a high-quality children's activities programme provision is provided at all times. Ensure relevant documentation and records are maintained, accurately and recorded in line with site procedures. Ensure Safeguarding measures are followed at all times. Comply with company policies and procedures. Undertake any other appropriate duties as may be allocated from time to time in accordance with the general nature of the post. You will help in facilitating a safe, fun, and professional working environment with free access to the leisure facilities, various discounts and excellent development opportunities. Serco manages these facilities on a day-to-day basis on behalf of the Trust. About you To be considered for this role you will need, Understanding of the party provision and delivery. Excellent communication skills. Good customer care skills. Excellent organisational skills. Ability to work on own and as part of a team. Flexible and adaptable. Child Protection qualification desirable You must be enthusiastic, resilient and be able to liaise professionally with parents, customers, and other members of the workforce, as well as being able to think on your feet and effectively communicate at all times and be willing to learn from others. This is a great opportunity to be part of something special and provide local children with a safe and fun place to play and develop skills. So, if you feel you are suitable and up to the challenge please apply as soon as possible. If you feel you meet the above criteria, please apply today! Why Serco A place you can make an impact: Working within Leisure means that you'll play a critical role in ensuring that the communities we serve receive exceptional service and you'll help to provide our local communities with a safe and fun environment to stay healthy and connected to others. A place you can count on: It takes a diverse team to support our Leisure business and we're big on internal progression. So, whether you specialise your skills, undertake additional training or progress into senior management you'll find all the opportunity you need to evolve your career. A place for you: Our staff are dedicated to providing the best possible service for our customers and we welcome those who take similar pride in their work. What we offer Free membership at the Centre, plus heavily discounted use of classes and facilities. Free safeguarding training and DBS checks Excellent Development and Training Opportunities with our in-house Aquatic Training Academy 6% employer matched pension contribution 25 days annual leave (Pro rata for part time) + Public Holidays Life assurance up to 2x base salary For all Leisure benefits please see Employee Benefits () Profile description: Location: Oswestry Leisure Centre, SY11 4QB Working Hours: Casual hours available to cover a mixture of early and late shifts Salary: Upto £12.21 per hour+ excellent benefits Here at Shropshire Leisure Trust our goal is to get more people, more active, more often. We provide affordable access to a wide range of sports and leisure facilities to support healthier and happier people across all segments of the local community. To deliver those services takes an enthusiastic and customer focused team - and right now we are looking to recruit for Children's Activities Coordinator to join our centre. In this role you will plan and deliver a children's activities programme with a varied offering to meet the needs/demands of the business. Principal Duties Deliver a party programme which meets the needs/demands of the business. Deliver a soft play and Tag X programme to support in maintaining the soft play and Tag X attendance. Deliver Kids Camps programme through summer and half terms which meets the needs/demands of the business. Engage with team members to ensure a high-quality children's activities programme provision is provided at all times. Ensure relevant documentation and records are maintained, accurately and recorded in line with site procedures. Ensure Safeguarding measures are followed at all times. Comply with company policies and procedures. Undertake any other appropriate duties as may be allocated from time to time in accordance with the general nature of the post. You will help in facilitating a safe, fun, and professional working environment with free access to the leisure facilities, various discounts and excellent development opportunities. Serco manages these facilities on a day-to-day basis on behalf of the Trust. About you To be considered for this role you will need, Understanding of the party provision and delivery. Excellent communication skills. Good customer care skills. Excellent organisational skills. Ability to work on own and as part of a team. Flexible and adaptable. Child Protection qualification desirable You must be enthusiastic, resilient and be able to liaise professionally with parents, customers, and other members of the workforce, as well as being able to think on your feet and effectively communicate at all times and be willing to learn from others. This is a great opportunity to be part of something special and provide local children with a safe and fun place to play and develop skills. So, if you feel you are suitable and up to the challenge please apply as soon as possible. If you feel you meet the above criteria, please apply today! Why Serco A place you can make an impact: Working within Leisure means that you'll play a critical role in ensuring that the communities we serve receive exceptional service and you'll help to provide our local communities with a safe and fun environment to stay healthy and connected to others. A place you can count on: It takes a diverse team to support our Leisure business and we're big on internal progression. So, whether you specialise your skills, undertake additional training or progress into senior management you'll find all the opportunity you need to evolve your career. A place for you: Our staff are dedicated to providing the best possible service for our customers and we welcome those who take similar pride in their work. What we offer Free membership at the Centre, plus heavily discounted use of classes and facilities. Free safeguarding training and DBS checks Excellent Development and Training Opportunities with our in-house Aquatic Training Academy 6% employer matched pension contribution 25 days annual leave (Pro rata for part time) + Public Holidays Life assurance up to 2x base salary For all Leisure benefits please see Employee Benefits () We offer: Location: Oswestry Leisure Centre, SY11 4QB Working Hours: Casual hours available to cover a mixture of early and late shifts Salary: Upto £12.21 per hour+ excellent benefits Here at Shropshire Leisure Trust our goal is to get more people, more active, more often. We provide affordable access to a wide range of sports and leisure facilities to support healthier and happier people across all segments of the local community. To deliver those services takes an enthusiastic and customer focused team - and right now we are looking to recruit for Children's Activities Coordinator to join our centre. In this role you will plan and deliver a children's activities programme with a varied offering to meet the needs/demands of the business. Principal Duties Deliver a party programme which meets the needs/demands of the business. Deliver a soft play and Tag X programme to support in maintaining the soft play and Tag X attendance. Deliver Kids Camps programme through summer and half terms which meets the needs/demands of the business. Engage with team members to ensure a high-quality children's activities programme provision is provided at all times. Ensure relevant documentation and records are maintained, accurately and recorded in line with site procedures. . click apply for full job details
Oct 07, 2025
Full time
Job description: Location: Oswestry Leisure Centre, SY11 4QB Working Hours: Casual hours available to cover a mixture of early and late shifts Salary: Upto £12.21 per hour+ excellent benefits Here at Shropshire Leisure Trust our goal is to get more people, more active, more often. We provide affordable access to a wide range of sports and leisure facilities to support healthier and happier people across all segments of the local community. To deliver those services takes an enthusiastic and customer focused team - and right now we are looking to recruit for Children's Activities Coordinator to join our centre. In this role you will plan and deliver a children's activities programme with a varied offering to meet the needs/demands of the business. Principal Duties Deliver a party programme which meets the needs/demands of the business. Deliver a soft play and Tag X programme to support in maintaining the soft play and Tag X attendance. Deliver Kids Camps programme through summer and half terms which meets the needs/demands of the business. Engage with team members to ensure a high-quality children's activities programme provision is provided at all times. Ensure relevant documentation and records are maintained, accurately and recorded in line with site procedures. Ensure Safeguarding measures are followed at all times. Comply with company policies and procedures. Undertake any other appropriate duties as may be allocated from time to time in accordance with the general nature of the post. You will help in facilitating a safe, fun, and professional working environment with free access to the leisure facilities, various discounts and excellent development opportunities. Serco manages these facilities on a day-to-day basis on behalf of the Trust. About you To be considered for this role you will need, Understanding of the party provision and delivery. Excellent communication skills. Good customer care skills. Excellent organisational skills. Ability to work on own and as part of a team. Flexible and adaptable. Child Protection qualification desirable You must be enthusiastic, resilient and be able to liaise professionally with parents, customers, and other members of the workforce, as well as being able to think on your feet and effectively communicate at all times and be willing to learn from others. This is a great opportunity to be part of something special and provide local children with a safe and fun place to play and develop skills. So, if you feel you are suitable and up to the challenge please apply as soon as possible. If you feel you meet the above criteria, please apply today! Why Serco A place you can make an impact: Working within Leisure means that you'll play a critical role in ensuring that the communities we serve receive exceptional service and you'll help to provide our local communities with a safe and fun environment to stay healthy and connected to others. A place you can count on: It takes a diverse team to support our Leisure business and we're big on internal progression. So, whether you specialise your skills, undertake additional training or progress into senior management you'll find all the opportunity you need to evolve your career. A place for you: Our staff are dedicated to providing the best possible service for our customers and we welcome those who take similar pride in their work. What we offer Free membership at the Centre, plus heavily discounted use of classes and facilities. Free safeguarding training and DBS checks Excellent Development and Training Opportunities with our in-house Aquatic Training Academy 6% employer matched pension contribution 25 days annual leave (Pro rata for part time) + Public Holidays Life assurance up to 2x base salary For all Leisure benefits please see Employee Benefits () Profile description: Location: Oswestry Leisure Centre, SY11 4QB Working Hours: Casual hours available to cover a mixture of early and late shifts Salary: Upto £12.21 per hour+ excellent benefits Here at Shropshire Leisure Trust our goal is to get more people, more active, more often. We provide affordable access to a wide range of sports and leisure facilities to support healthier and happier people across all segments of the local community. To deliver those services takes an enthusiastic and customer focused team - and right now we are looking to recruit for Children's Activities Coordinator to join our centre. In this role you will plan and deliver a children's activities programme with a varied offering to meet the needs/demands of the business. Principal Duties Deliver a party programme which meets the needs/demands of the business. Deliver a soft play and Tag X programme to support in maintaining the soft play and Tag X attendance. Deliver Kids Camps programme through summer and half terms which meets the needs/demands of the business. Engage with team members to ensure a high-quality children's activities programme provision is provided at all times. Ensure relevant documentation and records are maintained, accurately and recorded in line with site procedures. Ensure Safeguarding measures are followed at all times. Comply with company policies and procedures. Undertake any other appropriate duties as may be allocated from time to time in accordance with the general nature of the post. You will help in facilitating a safe, fun, and professional working environment with free access to the leisure facilities, various discounts and excellent development opportunities. Serco manages these facilities on a day-to-day basis on behalf of the Trust. About you To be considered for this role you will need, Understanding of the party provision and delivery. Excellent communication skills. Good customer care skills. Excellent organisational skills. Ability to work on own and as part of a team. Flexible and adaptable. Child Protection qualification desirable You must be enthusiastic, resilient and be able to liaise professionally with parents, customers, and other members of the workforce, as well as being able to think on your feet and effectively communicate at all times and be willing to learn from others. This is a great opportunity to be part of something special and provide local children with a safe and fun place to play and develop skills. So, if you feel you are suitable and up to the challenge please apply as soon as possible. If you feel you meet the above criteria, please apply today! Why Serco A place you can make an impact: Working within Leisure means that you'll play a critical role in ensuring that the communities we serve receive exceptional service and you'll help to provide our local communities with a safe and fun environment to stay healthy and connected to others. A place you can count on: It takes a diverse team to support our Leisure business and we're big on internal progression. So, whether you specialise your skills, undertake additional training or progress into senior management you'll find all the opportunity you need to evolve your career. A place for you: Our staff are dedicated to providing the best possible service for our customers and we welcome those who take similar pride in their work. What we offer Free membership at the Centre, plus heavily discounted use of classes and facilities. Free safeguarding training and DBS checks Excellent Development and Training Opportunities with our in-house Aquatic Training Academy 6% employer matched pension contribution 25 days annual leave (Pro rata for part time) + Public Holidays Life assurance up to 2x base salary For all Leisure benefits please see Employee Benefits () We offer: Location: Oswestry Leisure Centre, SY11 4QB Working Hours: Casual hours available to cover a mixture of early and late shifts Salary: Upto £12.21 per hour+ excellent benefits Here at Shropshire Leisure Trust our goal is to get more people, more active, more often. We provide affordable access to a wide range of sports and leisure facilities to support healthier and happier people across all segments of the local community. To deliver those services takes an enthusiastic and customer focused team - and right now we are looking to recruit for Children's Activities Coordinator to join our centre. In this role you will plan and deliver a children's activities programme with a varied offering to meet the needs/demands of the business. Principal Duties Deliver a party programme which meets the needs/demands of the business. Deliver a soft play and Tag X programme to support in maintaining the soft play and Tag X attendance. Deliver Kids Camps programme through summer and half terms which meets the needs/demands of the business. Engage with team members to ensure a high-quality children's activities programme provision is provided at all times. Ensure relevant documentation and records are maintained, accurately and recorded in line with site procedures. . click apply for full job details
Salesforce Administrator We are looking for a Salesforce Administrator to join the team in this integral role, helping the organisation achieve its ambitions. Position: Salesforce Administrator (internally known as Salesforce Coordinator) Location: Remote (with some travel to London as required) Hours: Full time, permanent (37.5 hours per week) Contract: Permanent Salary: £27,000 - £30,500 p.a., depending on experience (plus £3,000 London weighting, if applicable) Closing Date: Monday 20th October 2025 About the Role You will ensure the effective maintenance and development of Salesforce to support programme delivery, volunteer recruitment, and partnerships management. You will have full oversight of the system, independently making updates (e.g. reports, fields, custom objects, flows, and user management) and escalating complex needs to Impact Box or the line manager. As the first point of contact for user requests, you will assign and manage queries to ensure timely resolution. The platform integrates with Moodle, requiring collaboration across teams to support online learning and ongoing functionality improvements aligned with organisational goals. Role responsibilities include: Salesforce administration, including managing user roles, permissions, page layouts, custom objects, and flows. Troubleshooting issues, data cleansing and implementing secure system changes. Evaluating and deploying Salesforce updates, manage Mass Action Schedulers and document workflows. Advising on system development viability and working in sandbox environments to test and deploy changes effectively. About You Someone with previous experience implementing, configuring, or administering Salesforce (1-2 years) would be ideal, as would having experience in an educational or non-profit organisation, but this isn't essential. Skills and Competencies: Salesforce administration: Ability to manage and maintain user accounts, profiles, roles, and permissions. Reporting and dashboards: Knowledge of how to configure and maintain custom report types, reports, and dashboards Customisation and configuration: Ability to configure, build, and maintain custom Salesforce functionality including custom objects, fields, page layouts, process builders, flows, and workflows Data cleaning: Good knowledge of Excel to cleanse and analyse data (knowledge of Power Query desirable) Integration: Knowledge of Salesforce integrations such as Form Assembly or Zapier (desirable), and how to import and export data into Salesforce using Dataloader, XL Connector, or equivalent About the Organisation Join a data-driven organisation with robust monitoring and evaluation systems, that tracks student progress, assesses the impact of its programmes and uses real-time data to improve delivery. By combining academic, demographic, and outcome data, the team measures university readiness and shares this impact externally. Benefits include: 25 days annual leave p.a. (pro rata) plus Bank Holidays and 5 Winter closure days. PerkBox Employee Assistance Programme Online Medical assistance Interest-free travelcard loans Cyclescheme loans Paid wellbeing day 2 paid Volunteering Days Employer's pensions contributions (3%) CPD options in line with L&D programme Staff Mentoring scheme The charity is an equal opportunities employer and we welcome applications from people from all backgrounds. If you believe you have most of the skills to fulfil the role we encourage you to apply. Amongst staff at our organisation, there is under-representation of people who are Black, Asian or people from ethnic minority backgrounds, disabled, care-experienced, from low socio-economic backgrounds, and who are LGBTQIA+. We also particularly welcome applications from people with lived experience in reference to our mission. We are proud to be a Level 1 Disability Confident employer. If you require any reasonable adjustments please contact us. Please note, if you are selected for appointment to the role, you will be subject to a DBS check. You also have experience in roles such as Salesforce Administrator, Salesforce Coordinator, Salesforce Support Coordinator, Salesforce Trainer, CRM Administrator, CRM Coordinator, CRM Support Coordinator, CRM Trainer. PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Oct 07, 2025
Full time
Salesforce Administrator We are looking for a Salesforce Administrator to join the team in this integral role, helping the organisation achieve its ambitions. Position: Salesforce Administrator (internally known as Salesforce Coordinator) Location: Remote (with some travel to London as required) Hours: Full time, permanent (37.5 hours per week) Contract: Permanent Salary: £27,000 - £30,500 p.a., depending on experience (plus £3,000 London weighting, if applicable) Closing Date: Monday 20th October 2025 About the Role You will ensure the effective maintenance and development of Salesforce to support programme delivery, volunteer recruitment, and partnerships management. You will have full oversight of the system, independently making updates (e.g. reports, fields, custom objects, flows, and user management) and escalating complex needs to Impact Box or the line manager. As the first point of contact for user requests, you will assign and manage queries to ensure timely resolution. The platform integrates with Moodle, requiring collaboration across teams to support online learning and ongoing functionality improvements aligned with organisational goals. Role responsibilities include: Salesforce administration, including managing user roles, permissions, page layouts, custom objects, and flows. Troubleshooting issues, data cleansing and implementing secure system changes. Evaluating and deploying Salesforce updates, manage Mass Action Schedulers and document workflows. Advising on system development viability and working in sandbox environments to test and deploy changes effectively. About You Someone with previous experience implementing, configuring, or administering Salesforce (1-2 years) would be ideal, as would having experience in an educational or non-profit organisation, but this isn't essential. Skills and Competencies: Salesforce administration: Ability to manage and maintain user accounts, profiles, roles, and permissions. Reporting and dashboards: Knowledge of how to configure and maintain custom report types, reports, and dashboards Customisation and configuration: Ability to configure, build, and maintain custom Salesforce functionality including custom objects, fields, page layouts, process builders, flows, and workflows Data cleaning: Good knowledge of Excel to cleanse and analyse data (knowledge of Power Query desirable) Integration: Knowledge of Salesforce integrations such as Form Assembly or Zapier (desirable), and how to import and export data into Salesforce using Dataloader, XL Connector, or equivalent About the Organisation Join a data-driven organisation with robust monitoring and evaluation systems, that tracks student progress, assesses the impact of its programmes and uses real-time data to improve delivery. By combining academic, demographic, and outcome data, the team measures university readiness and shares this impact externally. Benefits include: 25 days annual leave p.a. (pro rata) plus Bank Holidays and 5 Winter closure days. PerkBox Employee Assistance Programme Online Medical assistance Interest-free travelcard loans Cyclescheme loans Paid wellbeing day 2 paid Volunteering Days Employer's pensions contributions (3%) CPD options in line with L&D programme Staff Mentoring scheme The charity is an equal opportunities employer and we welcome applications from people from all backgrounds. If you believe you have most of the skills to fulfil the role we encourage you to apply. Amongst staff at our organisation, there is under-representation of people who are Black, Asian or people from ethnic minority backgrounds, disabled, care-experienced, from low socio-economic backgrounds, and who are LGBTQIA+. We also particularly welcome applications from people with lived experience in reference to our mission. We are proud to be a Level 1 Disability Confident employer. If you require any reasonable adjustments please contact us. Please note, if you are selected for appointment to the role, you will be subject to a DBS check. You also have experience in roles such as Salesforce Administrator, Salesforce Coordinator, Salesforce Support Coordinator, Salesforce Trainer, CRM Administrator, CRM Coordinator, CRM Support Coordinator, CRM Trainer. PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
A little about us Our mission is to bring hope and positive change to children and families. Through complementary and creative early intervention services, we seek to build resilience and improve children s life chances. The Catholic Children s Society (CCS) is one of the largest providers of mental health services to schools in London and the Southeast. Our Connect-Ed service includes around 50 counsellors and therapists working on-site in over 70 schools. We also offer high-quality early years education and holistic family support, including emergency assistance for families in crisis. We work with children and families of all faiths and none. Our sole aim is to help those in greatest need overcome the challenges they face and achieve their potential. Our work is underpinned by our core values of integrity, compassion, inclusion and partnership . What we are looking for We are seeking an enthusiastic and detail-oriented Project Officer to support the delivery and evaluation of our mental health services in schools, as well as our nursery and family centre. You ll be part of a passionate team working to improve children s life chances through early intervention and family support. Duties and Responsibilities Service Analysis and Quality Assurance Support the collection and analysis of accurate, timely and high-quality data on our services via Salesforce CRM (training provided, with the opportunity to become a qualified Salesforce Administrator). Assist Service Managers in delivering mental health training for school staff and parents/carers, including managing bookings, invites, attendance lists, and queries. Coordinate, monitor and support the evaluation of whole school services, including training and wellbeing interventions. Maintain effective and up-to-date digital filing systems. Build strong relationships with colleagues and external contacts, developing a deep understanding of our services and their impact on children s lives. Family Liaison and Support Undertake office and reception duties from 4pm 6.30pm, including liaising with parents, answering calls, and welcoming visitors. Support the recruitment and onboarding of new families to our nursery and family centre, including reviewing statutory childcare funding options. Help develop a programme of workshops for parents/carers, assessing needs and tailoring support. Assist in the delivery, evaluation and monitoring of mental health and wellbeing services for families using the nursery. Collaborate with the Centre Coordinator to plan and deliver family activities, including day trips to safari parks and the seaside. Note: Flexibility and a positive attitude are essential to support our organisational goals. This job description outlines the initial responsibilities and may evolve over time. It does not form part of the employment contract. Why join us? The successful candidate will receive an excellent package including: Generous annual leave allowance of 27 days p.a. (pro rata), plus bank holidays. Up to 11% employer pension contribution. Access to a staff Health Plan and Employee Assistance Programme. Training opportunities, including Salesforce Administrator certification. The chance to make a meaningful difference every day. Salary: £15,600 per annum (pro rata of £34,125 FTE) Hours: 16 hours per week 2:30pm 6:30pm, four days per week (days negotiable) Location: St Francis Family Centre, 34 Wades Place, London E14 0DE Please note: homeworking is not possible for this role. Key dates: Closing Date: Sunday, 27th October 2025 Interview Date: Monday, 3rd November 2025 Safeguarding CCS is committed to safer recruitment and maintaining a strong and positive safeguarding culture. This post will be subject to an enhanced DBS check. References from current/past employers will also be sought once an offer has been made.
Oct 06, 2025
Full time
A little about us Our mission is to bring hope and positive change to children and families. Through complementary and creative early intervention services, we seek to build resilience and improve children s life chances. The Catholic Children s Society (CCS) is one of the largest providers of mental health services to schools in London and the Southeast. Our Connect-Ed service includes around 50 counsellors and therapists working on-site in over 70 schools. We also offer high-quality early years education and holistic family support, including emergency assistance for families in crisis. We work with children and families of all faiths and none. Our sole aim is to help those in greatest need overcome the challenges they face and achieve their potential. Our work is underpinned by our core values of integrity, compassion, inclusion and partnership . What we are looking for We are seeking an enthusiastic and detail-oriented Project Officer to support the delivery and evaluation of our mental health services in schools, as well as our nursery and family centre. You ll be part of a passionate team working to improve children s life chances through early intervention and family support. Duties and Responsibilities Service Analysis and Quality Assurance Support the collection and analysis of accurate, timely and high-quality data on our services via Salesforce CRM (training provided, with the opportunity to become a qualified Salesforce Administrator). Assist Service Managers in delivering mental health training for school staff and parents/carers, including managing bookings, invites, attendance lists, and queries. Coordinate, monitor and support the evaluation of whole school services, including training and wellbeing interventions. Maintain effective and up-to-date digital filing systems. Build strong relationships with colleagues and external contacts, developing a deep understanding of our services and their impact on children s lives. Family Liaison and Support Undertake office and reception duties from 4pm 6.30pm, including liaising with parents, answering calls, and welcoming visitors. Support the recruitment and onboarding of new families to our nursery and family centre, including reviewing statutory childcare funding options. Help develop a programme of workshops for parents/carers, assessing needs and tailoring support. Assist in the delivery, evaluation and monitoring of mental health and wellbeing services for families using the nursery. Collaborate with the Centre Coordinator to plan and deliver family activities, including day trips to safari parks and the seaside. Note: Flexibility and a positive attitude are essential to support our organisational goals. This job description outlines the initial responsibilities and may evolve over time. It does not form part of the employment contract. Why join us? The successful candidate will receive an excellent package including: Generous annual leave allowance of 27 days p.a. (pro rata), plus bank holidays. Up to 11% employer pension contribution. Access to a staff Health Plan and Employee Assistance Programme. Training opportunities, including Salesforce Administrator certification. The chance to make a meaningful difference every day. Salary: £15,600 per annum (pro rata of £34,125 FTE) Hours: 16 hours per week 2:30pm 6:30pm, four days per week (days negotiable) Location: St Francis Family Centre, 34 Wades Place, London E14 0DE Please note: homeworking is not possible for this role. Key dates: Closing Date: Sunday, 27th October 2025 Interview Date: Monday, 3rd November 2025 Safeguarding CCS is committed to safer recruitment and maintaining a strong and positive safeguarding culture. This post will be subject to an enhanced DBS check. References from current/past employers will also be sought once an offer has been made.
We are seeking a dynamic, experienced programme coordinator to lead our Travelling with Confidence grant, engaging and empowering disabled people, promoting independent mobility, using rail and connecting modes. Working with our members and partners you will coordinate and support the delivery of this important programme, helping to ensure it is participatory, empowering, effective and well-evaluated, while sharing learnings and building a lasting legacy. Salary: £36,400 (FTE) Days: Part-time, 3.5 days (25.9hrs) p/w flexible working patterns available Benefits: 25days annual leave plus bank holidays; pension with employer contribution of 3%; flexi-time working (core hours 10am-3pm); access to Employee Assistance Programme Contract type: Fixed term, until 26 February 2027 (15 months) Location: Home-based (location flexible, within Great Britain) Direct reports: None, but responsible for liaison with and reporting from delivery partners About us Community Rail Network is a not-for-profit organisation, working across Britain to support a growing community rail movement. Community rail promotes sustainable and inclusive travel, coordinates volunteering and place-making projects, and brings people together. Community rail is made up of 75 community-based partnership organisations, 1,300 station friends volunteer groups, and other community-led initiatives around Britain. Their activities range from creative projects with young people, to advising train operators on service improvements, to building travel confidence with families and marginalised groups, to biodiversity projects at stations, to promoting greener travel and tourism by rail. Our enthusiastic team of 22 works mainly from home in different locations, but we come together regularly in person and online. We work collaboratively to advise our members, provide training, events and resources, run campaigns, and champion community rail and its insights via decision-makers and the media. We believe in developing our team and supporting everyone to reach their potential while having a good work-life balance. Responsibilities Programme coordination, delivery and monitoring and evaluation: Ensure good coordination and communication between delivery partners and support their high-quality delivery in line with timeframes and requirements, including via steering group meetings and individual support. Offer support, guidance and ideas to our delivery partners to assist their work, helping them to build capacity and confidence and meet their objectives. This includes support to engage with, and draw on the experiences, ideas and voices of disabled people. Support delivery partners in developing and embedding co-creation principles and empowering ways of working for their projects, drawing on good practice and expertise. Work with stakeholders at all levels to facilitate positive collaboration and help develop our wider network while supporting project objectives and raising awareness about this work. Produce communications content to support project delivery, such as case studies and blogs, and work with our Communications and Policy team to promote the programme, its achievements, and amplify the voices/views/needs of the disabled people engaged. Manage the delivery of a accompanying small grant fund (using/adapting our existing processes and systems) for other community rail partnerships/groups to deliver travel confidence initiatives with disabled people. Provide similar support and advice to those grant-funded to that offered to the core delivery partners, in line with their needs. Support monitoring, data collection and meaningful evaluation by all core and grant-funded delivery partners, ensuring this is in line with project reporting requirements, and serves our goals around legacy-building and empowering those involved. Monitor and review project objectives, troubleshooting any issues in a timely manner. Financial management of the grant budget, managing internal (Community Rail Network) budget spend as well as monitoring the delivery partner budgets in partnership with the project leads, ensuring these are in line with agreed grant funding. Grant administration, reporting and liaison Maintain and develop relations with the grant provider, ensuring we meet reporting deadlines and other requirements (such as attendance at progress meetings). Work with project partners to agree the data set requirements and outcome parameters for evaluation, and provide suitable reporting tools. Completion of grant reports and financial statements, including coordinating and reviewing project delivery data (from project partners). Evaluation and legacy building Work collaboratively with an external evaluation consultant to assess and enhance current monitoring and evaluation approaches, co-develop theories of change, and embed participatory and inclusive evaluative practices throughout the programme. Produce guidance and tools to support wider delivery across community rail and beyond, working with our member support and communications teams. Work with colleagues, members and partners to raise wider awareness about the project and its findings and build a legacy. This includes set up and delivery of a member webinar (with support from the events team) to share project experiences. Team and partnership working (as relevant and appropriate) Contribute to the wider objectives and development of Community Rail Network by sharing project progress and learning and offering advice and input. Work with our member support & development team to help embed lessons from the project and improve our ongoing support for members on rail confidence initiatives and the involvement and empowerment of disabled people. Feed into our senior team on strategic insights and ideas emerging from the programme to help us advocate for more inclusive, confident (rail) travel for disabled people. Attend, and support, community rail events (internal and external) to develop knowledge and understanding of the movement and its role. Contribute to the development of our internal systems (e.g. spreadsheets, CRM) such as by data capturing relevant contacts and details. As a member of the Community Rail Network team, assist with more general work as needed. Skills and competencies A proven track record in project management, including coordinating between multiple delivery partners and ensuring project/funding requirements are met, and supporting/overseeing effective monitoring and evaluation. Demonstrable experience in supporting community projects, ideally related to inclusion and mobility, including working with disabled people. A good understanding of and confidence using community engagement, local communications, project planning and evaluation techniques. The ability to collaborate and communicate with community groups and other local partners, draw on their views and expertise, and support them to deliver effectively. Excellent interpersonal skills and the ability to work confidently with stakeholders at all levels and facilitate positive discussion; articulate and assertive, and a great team player. A proven ability to bring partners and groups together, develop and maintain mutually-beneficial partnerships, deliver joint activities, and form professional networks. Good writing and analysis skills, with the ability to draw on quantitative and qualitative evidence, produce case studies and reports. Awareness of accessibility, social mobility and social inclusion issues, and an appreciation of the importance of rail, sustainable travel and mobility to communities and disabled people. A demonstrable ability to manage time effectively and juggle a range of activities in an organised, professional, productive manner, including planning and scheduling, coordinating with colleagues and partners, and bringing projects to fruition. Other information This post is home-based, but with some travel (including occasional overnight stays) for project meetings, events and external meetings. Applicants will need local access to a train station to enable rail-based travel for work as needed. This is a fixed term contract and includes a probationary period of three months from the date of appointment. Successful applicants will need to provide proof that they have the right to work in the UK and provide two references. Start date for the role is 1 December 2025, or as soon as possible after this date. We are committed to being a flexible, supportive, inclusive and understanding. Community Rail Network is an equal opportunities employer. We welcome applications from disabled people, who meet the skills for this role, and support positive representation within our workforce. We will provide reasonable adjustments for interviews as required.
Oct 06, 2025
Full time
We are seeking a dynamic, experienced programme coordinator to lead our Travelling with Confidence grant, engaging and empowering disabled people, promoting independent mobility, using rail and connecting modes. Working with our members and partners you will coordinate and support the delivery of this important programme, helping to ensure it is participatory, empowering, effective and well-evaluated, while sharing learnings and building a lasting legacy. Salary: £36,400 (FTE) Days: Part-time, 3.5 days (25.9hrs) p/w flexible working patterns available Benefits: 25days annual leave plus bank holidays; pension with employer contribution of 3%; flexi-time working (core hours 10am-3pm); access to Employee Assistance Programme Contract type: Fixed term, until 26 February 2027 (15 months) Location: Home-based (location flexible, within Great Britain) Direct reports: None, but responsible for liaison with and reporting from delivery partners About us Community Rail Network is a not-for-profit organisation, working across Britain to support a growing community rail movement. Community rail promotes sustainable and inclusive travel, coordinates volunteering and place-making projects, and brings people together. Community rail is made up of 75 community-based partnership organisations, 1,300 station friends volunteer groups, and other community-led initiatives around Britain. Their activities range from creative projects with young people, to advising train operators on service improvements, to building travel confidence with families and marginalised groups, to biodiversity projects at stations, to promoting greener travel and tourism by rail. Our enthusiastic team of 22 works mainly from home in different locations, but we come together regularly in person and online. We work collaboratively to advise our members, provide training, events and resources, run campaigns, and champion community rail and its insights via decision-makers and the media. We believe in developing our team and supporting everyone to reach their potential while having a good work-life balance. Responsibilities Programme coordination, delivery and monitoring and evaluation: Ensure good coordination and communication between delivery partners and support their high-quality delivery in line with timeframes and requirements, including via steering group meetings and individual support. Offer support, guidance and ideas to our delivery partners to assist their work, helping them to build capacity and confidence and meet their objectives. This includes support to engage with, and draw on the experiences, ideas and voices of disabled people. Support delivery partners in developing and embedding co-creation principles and empowering ways of working for their projects, drawing on good practice and expertise. Work with stakeholders at all levels to facilitate positive collaboration and help develop our wider network while supporting project objectives and raising awareness about this work. Produce communications content to support project delivery, such as case studies and blogs, and work with our Communications and Policy team to promote the programme, its achievements, and amplify the voices/views/needs of the disabled people engaged. Manage the delivery of a accompanying small grant fund (using/adapting our existing processes and systems) for other community rail partnerships/groups to deliver travel confidence initiatives with disabled people. Provide similar support and advice to those grant-funded to that offered to the core delivery partners, in line with their needs. Support monitoring, data collection and meaningful evaluation by all core and grant-funded delivery partners, ensuring this is in line with project reporting requirements, and serves our goals around legacy-building and empowering those involved. Monitor and review project objectives, troubleshooting any issues in a timely manner. Financial management of the grant budget, managing internal (Community Rail Network) budget spend as well as monitoring the delivery partner budgets in partnership with the project leads, ensuring these are in line with agreed grant funding. Grant administration, reporting and liaison Maintain and develop relations with the grant provider, ensuring we meet reporting deadlines and other requirements (such as attendance at progress meetings). Work with project partners to agree the data set requirements and outcome parameters for evaluation, and provide suitable reporting tools. Completion of grant reports and financial statements, including coordinating and reviewing project delivery data (from project partners). Evaluation and legacy building Work collaboratively with an external evaluation consultant to assess and enhance current monitoring and evaluation approaches, co-develop theories of change, and embed participatory and inclusive evaluative practices throughout the programme. Produce guidance and tools to support wider delivery across community rail and beyond, working with our member support and communications teams. Work with colleagues, members and partners to raise wider awareness about the project and its findings and build a legacy. This includes set up and delivery of a member webinar (with support from the events team) to share project experiences. Team and partnership working (as relevant and appropriate) Contribute to the wider objectives and development of Community Rail Network by sharing project progress and learning and offering advice and input. Work with our member support & development team to help embed lessons from the project and improve our ongoing support for members on rail confidence initiatives and the involvement and empowerment of disabled people. Feed into our senior team on strategic insights and ideas emerging from the programme to help us advocate for more inclusive, confident (rail) travel for disabled people. Attend, and support, community rail events (internal and external) to develop knowledge and understanding of the movement and its role. Contribute to the development of our internal systems (e.g. spreadsheets, CRM) such as by data capturing relevant contacts and details. As a member of the Community Rail Network team, assist with more general work as needed. Skills and competencies A proven track record in project management, including coordinating between multiple delivery partners and ensuring project/funding requirements are met, and supporting/overseeing effective monitoring and evaluation. Demonstrable experience in supporting community projects, ideally related to inclusion and mobility, including working with disabled people. A good understanding of and confidence using community engagement, local communications, project planning and evaluation techniques. The ability to collaborate and communicate with community groups and other local partners, draw on their views and expertise, and support them to deliver effectively. Excellent interpersonal skills and the ability to work confidently with stakeholders at all levels and facilitate positive discussion; articulate and assertive, and a great team player. A proven ability to bring partners and groups together, develop and maintain mutually-beneficial partnerships, deliver joint activities, and form professional networks. Good writing and analysis skills, with the ability to draw on quantitative and qualitative evidence, produce case studies and reports. Awareness of accessibility, social mobility and social inclusion issues, and an appreciation of the importance of rail, sustainable travel and mobility to communities and disabled people. A demonstrable ability to manage time effectively and juggle a range of activities in an organised, professional, productive manner, including planning and scheduling, coordinating with colleagues and partners, and bringing projects to fruition. Other information This post is home-based, but with some travel (including occasional overnight stays) for project meetings, events and external meetings. Applicants will need local access to a train station to enable rail-based travel for work as needed. This is a fixed term contract and includes a probationary period of three months from the date of appointment. Successful applicants will need to provide proof that they have the right to work in the UK and provide two references. Start date for the role is 1 December 2025, or as soon as possible after this date. We are committed to being a flexible, supportive, inclusive and understanding. Community Rail Network is an equal opportunities employer. We welcome applications from disabled people, who meet the skills for this role, and support positive representation within our workforce. We will provide reasonable adjustments for interviews as required.
Work with us to support the recovery and wellbeing of the Armed Forces community, helping individuals rebuild confidence and reach their full potential! As the need for our Recovery Services continues to grow, and as part of our ambitious new strategy, we're expanding our team to reach even more members of the Armed Forces Community. We are currently recruiting four Recovery Case Officers to deliver support, guidance, and advocacy to our beneficiaries - including some who will go on to be part of Team UK and compete in the Invictus Games! As a Recovery Case Officer, you will ensure our beneficiaries receive the help they need to navigate life's challenges to achieve greater independence. You will be proactive, empathetic, and offer tailored welfare advice and support. You will play a key role in maintaining a consistent and high-quality recovery journey. Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life. Key responsibilities: - Assess the needs of beneficiaries and collaborate with internal Recovery Services teams as well as external service providers to ensure that appropriate support is delivered in an integrated and effective way. - Develop and maintain creative, tailored solutions to suit the unique needs of beneficiaries and ensure that the journey is maintained appropriately and in line with the Recovery Services programmes participation. - Advise beneficiaries on available support and assist them in accessing the services they need and advocate on their behalf, while maintaining an up-to-date knowledge of statutory benefits. - Manage grants within the levels of delegate financial authority and undertake due diligence when considering financial support. You will be contracted to your home address, and you will perform most of your work remotely using our collaboration tools to work with colleagues. There will be occasional travel nationally to attend training or meetings. About Recovery Services: The Battle Back Centre in Lilleshall, Shropshire, is the home of the Royal British Legion (RBL) Recovery Services. We delivery a range of tailored recovery programmes, all designed to assist the Armed Forces community overcome the barriers and challenges encountered as a result of injury or illness. Our programmes are designed to address a broad range of wellbeing needs - from exploring the link between physical and mental health, to managing stress, promoting healthy living, and strengthening social connections. Through innovative activities such as the Multi Activity Course, Recovery through the Arts, and the Invictus Games, we offer meaningful opportunities for individuals to discover their potential and build supportive relationships. If you would like to discover more about the incredible work we do, have a look at our website: Employee benefits include: - 28 days' paid holiday (plus bank holidays) increasing with service, with optional annual leave purchase scheme of up to 5 working days - Generous pension contributions, with Employer contributions ranging from 6% to 14% - Range of flexible working options may be available, depending on your role - Employee Assistance Programme providing confidential counselling, financial and legal advice - Range of courses delivered by learning specialists to support your development goals and objectives - Opportunities to volunteer - Travel loans, Cycle to Work, and more! For more detailed information about the role, please see our Vacancy Information Pack attached to our direct advert. We're currently recruiting a number of exciting roles within Recovery Services, so if you're looking to join a supportive, passionate and forward-thinking team, be sure to keep an eye out for our other roles and find the one that's right for you: - Recovery Pathways Coordinator - Recovery Programmes Administrator - Recovery Logistics Coordinator - Sport Development Officer - Team UK Programmes Officer - Team UK Administrator RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics. Closing Date: 16th October 2025 Interview Dates: Tuesday 28th October and Wednesday 29th October 2025 We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.
Oct 06, 2025
Full time
Work with us to support the recovery and wellbeing of the Armed Forces community, helping individuals rebuild confidence and reach their full potential! As the need for our Recovery Services continues to grow, and as part of our ambitious new strategy, we're expanding our team to reach even more members of the Armed Forces Community. We are currently recruiting four Recovery Case Officers to deliver support, guidance, and advocacy to our beneficiaries - including some who will go on to be part of Team UK and compete in the Invictus Games! As a Recovery Case Officer, you will ensure our beneficiaries receive the help they need to navigate life's challenges to achieve greater independence. You will be proactive, empathetic, and offer tailored welfare advice and support. You will play a key role in maintaining a consistent and high-quality recovery journey. Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life. Key responsibilities: - Assess the needs of beneficiaries and collaborate with internal Recovery Services teams as well as external service providers to ensure that appropriate support is delivered in an integrated and effective way. - Develop and maintain creative, tailored solutions to suit the unique needs of beneficiaries and ensure that the journey is maintained appropriately and in line with the Recovery Services programmes participation. - Advise beneficiaries on available support and assist them in accessing the services they need and advocate on their behalf, while maintaining an up-to-date knowledge of statutory benefits. - Manage grants within the levels of delegate financial authority and undertake due diligence when considering financial support. You will be contracted to your home address, and you will perform most of your work remotely using our collaboration tools to work with colleagues. There will be occasional travel nationally to attend training or meetings. About Recovery Services: The Battle Back Centre in Lilleshall, Shropshire, is the home of the Royal British Legion (RBL) Recovery Services. We delivery a range of tailored recovery programmes, all designed to assist the Armed Forces community overcome the barriers and challenges encountered as a result of injury or illness. Our programmes are designed to address a broad range of wellbeing needs - from exploring the link between physical and mental health, to managing stress, promoting healthy living, and strengthening social connections. Through innovative activities such as the Multi Activity Course, Recovery through the Arts, and the Invictus Games, we offer meaningful opportunities for individuals to discover their potential and build supportive relationships. If you would like to discover more about the incredible work we do, have a look at our website: Employee benefits include: - 28 days' paid holiday (plus bank holidays) increasing with service, with optional annual leave purchase scheme of up to 5 working days - Generous pension contributions, with Employer contributions ranging from 6% to 14% - Range of flexible working options may be available, depending on your role - Employee Assistance Programme providing confidential counselling, financial and legal advice - Range of courses delivered by learning specialists to support your development goals and objectives - Opportunities to volunteer - Travel loans, Cycle to Work, and more! For more detailed information about the role, please see our Vacancy Information Pack attached to our direct advert. We're currently recruiting a number of exciting roles within Recovery Services, so if you're looking to join a supportive, passionate and forward-thinking team, be sure to keep an eye out for our other roles and find the one that's right for you: - Recovery Pathways Coordinator - Recovery Programmes Administrator - Recovery Logistics Coordinator - Sport Development Officer - Team UK Programmes Officer - Team UK Administrator RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics. Closing Date: 16th October 2025 Interview Dates: Tuesday 28th October and Wednesday 29th October 2025 We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.
Job Title: Utilities Projects Coordinator Location: London based (Remote working optional) The Project Co-ordinator is responsible for the co-ordination of electricity, gas, water and telecoms projects working closely with the project manager to ensure the successful delivery of schemes in a timely and accurate manner. Key Responsibilities To be able to identify the minimum information requirements to enable a new connection application to be made to the Network for gas, electricity and water connections To identify the gas, electricity, sewer and water Networks based upon a site address and postcode To be able to make applications to the Networks for new gas, electricity and water connections based on information provided by the client To be able to apply for STAT plans including gas, electricity, water, sewer, telecoms and TFL To understand lead times for obtaining quotations for gas, electricity, water and telecoms connections To understand delivery times for new gas, electricity, water and telecoms connections To be able, with supervision, to calculate the maximum demand of residential properties based upon the standard ADMD loads To be able, with supervision, to identify the gas meter required based upon loads provided by the client Basic knowledge of gas, electricity and water Basic knowledge of telecoms, sewer and traffic management (desirable) Basic knowledge of NJUG requirements (desirable) Knowledge of electricity and gas metering (desirable) Supplier Management To interact professionally with suppliers to obtain information relevant to the project To chase suppliers for information/project deliverables etc in a professional manner To build strong supplier relationships To be able, with supervision, to identify potential new suppliers To be able, with supervision, to understand and keep up to date with supplier processes Co-operate with project manager working on the same account to ensure projects are delivered on time, managing suppliers in line with industry lead times and SLAs. Co-ordinate with suppliers and agents to ensure clarity on deliverables, costs and time scales while ensuring that these are met. To proactively identify where suppliers are not achieving SLAs and escalate accordingly Account Management To interact professionally with clients and project stakeholders, managing their expectations in line with the project programme and associated risks whilst ensuring a positive experience. To answer calls in a professional manner and build rapport with key stakeholders To send professional emails in keeping with company standards To be able, with supervision, to handle difficult conversations within the context of the construction industry.
Oct 02, 2025
Full time
Job Title: Utilities Projects Coordinator Location: London based (Remote working optional) The Project Co-ordinator is responsible for the co-ordination of electricity, gas, water and telecoms projects working closely with the project manager to ensure the successful delivery of schemes in a timely and accurate manner. Key Responsibilities To be able to identify the minimum information requirements to enable a new connection application to be made to the Network for gas, electricity and water connections To identify the gas, electricity, sewer and water Networks based upon a site address and postcode To be able to make applications to the Networks for new gas, electricity and water connections based on information provided by the client To be able to apply for STAT plans including gas, electricity, water, sewer, telecoms and TFL To understand lead times for obtaining quotations for gas, electricity, water and telecoms connections To understand delivery times for new gas, electricity, water and telecoms connections To be able, with supervision, to calculate the maximum demand of residential properties based upon the standard ADMD loads To be able, with supervision, to identify the gas meter required based upon loads provided by the client Basic knowledge of gas, electricity and water Basic knowledge of telecoms, sewer and traffic management (desirable) Basic knowledge of NJUG requirements (desirable) Knowledge of electricity and gas metering (desirable) Supplier Management To interact professionally with suppliers to obtain information relevant to the project To chase suppliers for information/project deliverables etc in a professional manner To build strong supplier relationships To be able, with supervision, to identify potential new suppliers To be able, with supervision, to understand and keep up to date with supplier processes Co-operate with project manager working on the same account to ensure projects are delivered on time, managing suppliers in line with industry lead times and SLAs. Co-ordinate with suppliers and agents to ensure clarity on deliverables, costs and time scales while ensuring that these are met. To proactively identify where suppliers are not achieving SLAs and escalate accordingly Account Management To interact professionally with clients and project stakeholders, managing their expectations in line with the project programme and associated risks whilst ensuring a positive experience. To answer calls in a professional manner and build rapport with key stakeholders To send professional emails in keeping with company standards To be able, with supervision, to handle difficult conversations within the context of the construction industry.
This is an exciting role in a unique organisation. Our vision is to provide an outstanding experience for all UCL students and to be one of the best students unions in the UK and the world. We aim to build a vibrant and empowered student community with real influence in UCL and beyond, that enables students to enjoy their time at university; pursue their interests and passions; see the world in new ways; and develop the skills and experience to change the world for the better. We are a registered charity employing over 100 career staff and 300 student staff, delivering a wide range of services and representative functions for UCL students. We have the widest portfolio of services of any student organisation in the country, managing UCL s extracurricular programmes for sport, music, drama, dance, media, volunteering, academic societies and intercultural engagement; providing a wide range of fantastic social spaces; leading on student democracy and representation across UCL; and offering excellent student support services. It's an exciting time to join our growing organisation as we lead the delivery of UCL s groundbreaking new Student Life Strategy . This is enabling us to build more programmes to improve students mental and physical wellbeing, promote genuine equity for all, build students skills and confidence, develop their international connections and intercultural skills, and make a real contribution to our local community. We support hybrid working. Excellent benefits including defined benefit pension scheme and generous holiday entitlement. We are proud of high levels of staff engagement and pride ourselves on being a great place to work. We will consider applications to work on a flexible and job share basis wherever possible. We are looking for a Grand Challenges Coordinator (Social Enterprise) to support the delivery of a Grand Challenges-aligned social innovation pathway at UCL, enabling students to create innovative solutions to the world s most pressing social issues. The role is a full-time and fixed term contract for 24 months. This role is based at our Bloomsbury campus with flexibility to work from home on a 40/60 basis (40% working from the office). Duties and Responsibilities To coordinate and develop social enterprise activities, connecting students with the local Social Enterprise sector Work with the Social Enterprise Manager to support a caseload of Grand Challenges-themed student enterprise projects, including project-related finance, providing guidance and supervision To provide 1:1 and group support to any student, including Club and Societies members, who want to develop their own business with social impact, in one of the Grand Challenges themes. To coordinate and develop high quality well attended events To ensure we get accurate participation data about student enterprise, working with the manager to enable KPI reporting To collaborate with social enterprise staff across the university landscape and experts to ensure student activities meet a genuine need and will have social impact Support the Social Enterprise Manager to coordinate a network of local businesses, non profits, and government agencies to support the growth and sustainability of social enterprise ventures With leadership from the Social Enterprise Manager, collect and manage data accurately to enable impact measurement and data insights to continuously improve and refine the programme
Oct 02, 2025
Full time
This is an exciting role in a unique organisation. Our vision is to provide an outstanding experience for all UCL students and to be one of the best students unions in the UK and the world. We aim to build a vibrant and empowered student community with real influence in UCL and beyond, that enables students to enjoy their time at university; pursue their interests and passions; see the world in new ways; and develop the skills and experience to change the world for the better. We are a registered charity employing over 100 career staff and 300 student staff, delivering a wide range of services and representative functions for UCL students. We have the widest portfolio of services of any student organisation in the country, managing UCL s extracurricular programmes for sport, music, drama, dance, media, volunteering, academic societies and intercultural engagement; providing a wide range of fantastic social spaces; leading on student democracy and representation across UCL; and offering excellent student support services. It's an exciting time to join our growing organisation as we lead the delivery of UCL s groundbreaking new Student Life Strategy . This is enabling us to build more programmes to improve students mental and physical wellbeing, promote genuine equity for all, build students skills and confidence, develop their international connections and intercultural skills, and make a real contribution to our local community. We support hybrid working. Excellent benefits including defined benefit pension scheme and generous holiday entitlement. We are proud of high levels of staff engagement and pride ourselves on being a great place to work. We will consider applications to work on a flexible and job share basis wherever possible. We are looking for a Grand Challenges Coordinator (Social Enterprise) to support the delivery of a Grand Challenges-aligned social innovation pathway at UCL, enabling students to create innovative solutions to the world s most pressing social issues. The role is a full-time and fixed term contract for 24 months. This role is based at our Bloomsbury campus with flexibility to work from home on a 40/60 basis (40% working from the office). Duties and Responsibilities To coordinate and develop social enterprise activities, connecting students with the local Social Enterprise sector Work with the Social Enterprise Manager to support a caseload of Grand Challenges-themed student enterprise projects, including project-related finance, providing guidance and supervision To provide 1:1 and group support to any student, including Club and Societies members, who want to develop their own business with social impact, in one of the Grand Challenges themes. To coordinate and develop high quality well attended events To ensure we get accurate participation data about student enterprise, working with the manager to enable KPI reporting To collaborate with social enterprise staff across the university landscape and experts to ensure student activities meet a genuine need and will have social impact Support the Social Enterprise Manager to coordinate a network of local businesses, non profits, and government agencies to support the growth and sustainability of social enterprise ventures With leadership from the Social Enterprise Manager, collect and manage data accurately to enable impact measurement and data insights to continuously improve and refine the programme
