We're looking for an experienced General Manager for a popular food led pub. Salary up to £45,000 plus bonus and a generous benefits package. Marston's is one of the UK's largest and most beloved pub chains and today, we operate more than 1,300 pubs, bars and hotels. Now, we're on the lookout for a great General Manager to take charge at the Hoghton Arms in Withnell and lead the team to success! What you get from us: You'll be joining an award-winning local pub company that puts people first, lives by people-led values, and offers real opportunities to advance your career - with genuine benefits that include: Additional earnings potential through bonus and incentive schemes Employer funded Private Medical Insurance Pension scheme with additional Life Assurance and Group Income Protection cover included Cheers Reward & Recognition Platform (earn points to spend for living and breathing our values and behaviours and access high street retailer discounts) Health Screening Discounts Long Service Awards Gym Discounts 24-hour GP helpline Mortgage Advice and support On-site accommodation Award winning training and development About the pub Nestled just off a prominent road network, the Hoghton Arms in Withnell is a delightful country pub, making it an ideal pit-stop for destination diners, dog walkers, and local patrons. The venue boasts a generous open plan layout, inviting snug corners for chilly evenings, and a spacious beer garden with ample parking-perfect for hosting events during the warmer seasons. Brimming with rural charm, the pub achieves a weekly turnover of around £23,000, featuring a 30/70 wet to dry sales ratio, and consistently demonstrates annual growth, with significant opportunity yet to be realised. We are seeking a proactive, guest oriented individual who is enthusiastic about delivering exceptional dining experiences and has a true passion for hospitality. The ideal candidate will be eager to innovate, create compelling reasons for guests to return, elevate special occasions, and embrace a genuinely sales driven mindset. Accommodation comprises a three bedroom private residence located directly above the pub. Have you got what it takes? It's true, being a Pub Manager is demanding but the people make it much more than just a job. Brimming with energy and ideas, you'll add touches of your personality to your pub and think of new ways to delight and excite your customers. You'll thrive off growing your business and have a 'lead from the front' mentality and passion for nurturing your team. As a General Manager you'll: Care about finding, growing and engaging your team. Be accountable for running all aspects of your pub. Be passionate about doing the right thing for your staff and your customers. Dream big and think differently about new ways to increase sales and growth. Celebrate and create a buzz by sharing enjoyable experiences. Are we right for you? From cosy locals to pub restaurants, our destination businesses serve up an award winning selection of pub classics and innovative new dishes. What's more, our impressive drinks portfolio combines well known brands, like Estrella and Hobgoblin, with outstanding craft ales and beers. Add a dash of our unique Marston's atmosphere and we have the ingredients to make every visit a fantastic experience for our customers. The same goes for our people and as one of our General Managers you'll find a premium blend of challenge, security and career progression. And whenever you need support or guidance advice from your area manager, you'll find their door is always open. Come as you are. Personality counts for more than anything else here. We'll accept you and celebrate you for being you. We can't wait to see what we can make happen together. Marston's could be the making of you. Marston's. Where people make pubs. As part of our application process, we use Lily, an AI powered interviewing assistant to support the early stages of screening. Lily helps us move quickly, keep things flexible for you, and create a more consistent candidate experience, but one thing you should know - all hiring decisions are still made by our people.
Apr 22, 2026
Full time
We're looking for an experienced General Manager for a popular food led pub. Salary up to £45,000 plus bonus and a generous benefits package. Marston's is one of the UK's largest and most beloved pub chains and today, we operate more than 1,300 pubs, bars and hotels. Now, we're on the lookout for a great General Manager to take charge at the Hoghton Arms in Withnell and lead the team to success! What you get from us: You'll be joining an award-winning local pub company that puts people first, lives by people-led values, and offers real opportunities to advance your career - with genuine benefits that include: Additional earnings potential through bonus and incentive schemes Employer funded Private Medical Insurance Pension scheme with additional Life Assurance and Group Income Protection cover included Cheers Reward & Recognition Platform (earn points to spend for living and breathing our values and behaviours and access high street retailer discounts) Health Screening Discounts Long Service Awards Gym Discounts 24-hour GP helpline Mortgage Advice and support On-site accommodation Award winning training and development About the pub Nestled just off a prominent road network, the Hoghton Arms in Withnell is a delightful country pub, making it an ideal pit-stop for destination diners, dog walkers, and local patrons. The venue boasts a generous open plan layout, inviting snug corners for chilly evenings, and a spacious beer garden with ample parking-perfect for hosting events during the warmer seasons. Brimming with rural charm, the pub achieves a weekly turnover of around £23,000, featuring a 30/70 wet to dry sales ratio, and consistently demonstrates annual growth, with significant opportunity yet to be realised. We are seeking a proactive, guest oriented individual who is enthusiastic about delivering exceptional dining experiences and has a true passion for hospitality. The ideal candidate will be eager to innovate, create compelling reasons for guests to return, elevate special occasions, and embrace a genuinely sales driven mindset. Accommodation comprises a three bedroom private residence located directly above the pub. Have you got what it takes? It's true, being a Pub Manager is demanding but the people make it much more than just a job. Brimming with energy and ideas, you'll add touches of your personality to your pub and think of new ways to delight and excite your customers. You'll thrive off growing your business and have a 'lead from the front' mentality and passion for nurturing your team. As a General Manager you'll: Care about finding, growing and engaging your team. Be accountable for running all aspects of your pub. Be passionate about doing the right thing for your staff and your customers. Dream big and think differently about new ways to increase sales and growth. Celebrate and create a buzz by sharing enjoyable experiences. Are we right for you? From cosy locals to pub restaurants, our destination businesses serve up an award winning selection of pub classics and innovative new dishes. What's more, our impressive drinks portfolio combines well known brands, like Estrella and Hobgoblin, with outstanding craft ales and beers. Add a dash of our unique Marston's atmosphere and we have the ingredients to make every visit a fantastic experience for our customers. The same goes for our people and as one of our General Managers you'll find a premium blend of challenge, security and career progression. And whenever you need support or guidance advice from your area manager, you'll find their door is always open. Come as you are. Personality counts for more than anything else here. We'll accept you and celebrate you for being you. We can't wait to see what we can make happen together. Marston's could be the making of you. Marston's. Where people make pubs. As part of our application process, we use Lily, an AI powered interviewing assistant to support the early stages of screening. Lily helps us move quickly, keep things flexible for you, and create a more consistent candidate experience, but one thing you should know - all hiring decisions are still made by our people.
We're seeking an exceptional Assistant General Manager to join our team at The Hero, to lead the team & elevate the guest experience at one of our flagship gastro pubs-where impeccable service, elevated dining, and timeless hospitality meet. As Assistant General Manager, you'll work side by side with the General Manager to oversee the daily operations of a vibrant, high volume gastro pub. You'll be a natural leader, a confident communicator, and a hands on operator who thrives in a fast paced environment. Benefits 50% off food and drink in our pubs for up to 4 people Every penny of service charge goes to the people who work in our restaurants, including our kitchen team. Access your tips weekly in your digital tip jar. Access to Benefits platform with hundreds of discounts on shopping, gym memberships, holidays, bars and restaurants + More 24/7 Health and wellbeing support, Access support lines anytime for your mental, physical and financial health. Celebrate your 1-year anniversarywith an overnight stay in the Cotswolds,On us! Access to Wage stream, A financial wellbeing platform, helping you manage, save and access up to 50% of your earnings in advance of payday. Earn more with our employee referral scheme. Delicious staff meals on shift. Career progression opportunities, on going training to develop yourself personally and professionally. Responsibilities Oversee daily restaurant operations, ensuring seamless service and efficiency. Recruit, train, and inspire a high performing team to deliver exceptional guest experiences. Maintain the highest standards of quality, hospitality, and compliance with health and safety regulations. Control budgets, manage costs, and work towards meeting revenue targets. Act as a visible leader, building relationships with guests and handling feedback professionally. Work closely with the management team to implement new ideas that enhance the guest experience and drive business growth. Qualifications Proven experience as an AGM, Restaurant Manager or similar Ideally you will have previous experience in fine dining or high end restaurants Strong leadership skills with the ability to motivate, manage and develop a diverse team. Positive and friendly attitude, with a willingness to work collaboratively with the team. Excellent communication and interpersonal skills. Ability to work in a fast paced environment and make decisions under pressure. A passion for delivering exceptional customer service and creating a positive experience for guests. Flexibility to work evenings, weekends, and holidays as needed
Apr 21, 2026
Full time
We're seeking an exceptional Assistant General Manager to join our team at The Hero, to lead the team & elevate the guest experience at one of our flagship gastro pubs-where impeccable service, elevated dining, and timeless hospitality meet. As Assistant General Manager, you'll work side by side with the General Manager to oversee the daily operations of a vibrant, high volume gastro pub. You'll be a natural leader, a confident communicator, and a hands on operator who thrives in a fast paced environment. Benefits 50% off food and drink in our pubs for up to 4 people Every penny of service charge goes to the people who work in our restaurants, including our kitchen team. Access your tips weekly in your digital tip jar. Access to Benefits platform with hundreds of discounts on shopping, gym memberships, holidays, bars and restaurants + More 24/7 Health and wellbeing support, Access support lines anytime for your mental, physical and financial health. Celebrate your 1-year anniversarywith an overnight stay in the Cotswolds,On us! Access to Wage stream, A financial wellbeing platform, helping you manage, save and access up to 50% of your earnings in advance of payday. Earn more with our employee referral scheme. Delicious staff meals on shift. Career progression opportunities, on going training to develop yourself personally and professionally. Responsibilities Oversee daily restaurant operations, ensuring seamless service and efficiency. Recruit, train, and inspire a high performing team to deliver exceptional guest experiences. Maintain the highest standards of quality, hospitality, and compliance with health and safety regulations. Control budgets, manage costs, and work towards meeting revenue targets. Act as a visible leader, building relationships with guests and handling feedback professionally. Work closely with the management team to implement new ideas that enhance the guest experience and drive business growth. Qualifications Proven experience as an AGM, Restaurant Manager or similar Ideally you will have previous experience in fine dining or high end restaurants Strong leadership skills with the ability to motivate, manage and develop a diverse team. Positive and friendly attitude, with a willingness to work collaboratively with the team. Excellent communication and interpersonal skills. Ability to work in a fast paced environment and make decisions under pressure. A passion for delivering exceptional customer service and creating a positive experience for guests. Flexibility to work evenings, weekends, and holidays as needed
We're seeking an exceptional Assistant General Manager to join our team at The Hero, to lead the team & elevate the guest experience at one of our flagship gastro pubs-where impeccable service, elevated dining, and timeless hospitality meet. As Assistant General Manager, you'll work side by side with the General Manager to oversee the daily operations of a vibrant, high volume gastro pub. You'll be a natural leader, a confident communicator, and a hands on operator who thrives in a fast paced environment. Benefits 50% off food and drink in our pubs for up to 4 people Every penny of service charge goes to the people who work in our restaurants, including our kitchen team. Access your tips weekly in your digital tip jar. Access to Benefits platform with hundreds of discounts on shopping, gym memberships, holidays, bars and restaurants + More 24/7 Health and wellbeing support, Access support lines anytime for your mental, physical and financial health. Celebrate your 1-year anniversarywith an overnight stay in the Cotswolds,On us! Access to Wage stream, A financial wellbeing platform, helping you manage, save and access up to 50% of your earnings in advance of payday. Earn more with our employee referral scheme. Delicious staff meals on shift. Career progression opportunities, on going training to develop yourself personally and professionally. Responsibilities Oversee daily restaurant operations, ensuring seamless service and efficiency. Recruit, train, and inspire a high performing team to deliver exceptional guest experiences. Maintain the highest standards of quality, hospitality, and compliance with health and safety regulations. Control budgets, manage costs, and work towards meeting revenue targets. Act as a visible leader, building relationships with guests and handling feedback professionally. Work closely with the management team to implement new ideas that enhance the guest experience and drive business growth. Qualifications Proven experience as an AGM, Restaurant Manager or similar Ideally you will have previous experience in fine dining or high end restaurants Strong leadership skills with the ability to motivate, manage and develop a diverse team. Positive and friendly attitude, with a willingness to work collaboratively with the team. Excellent communication and interpersonal skills. Ability to work in a fast paced environment and make decisions under pressure. A passion for delivering exceptional customer service and creating a positive experience for guests. Flexibility to work evenings, weekends, and holidays as needed
Apr 21, 2026
Full time
We're seeking an exceptional Assistant General Manager to join our team at The Hero, to lead the team & elevate the guest experience at one of our flagship gastro pubs-where impeccable service, elevated dining, and timeless hospitality meet. As Assistant General Manager, you'll work side by side with the General Manager to oversee the daily operations of a vibrant, high volume gastro pub. You'll be a natural leader, a confident communicator, and a hands on operator who thrives in a fast paced environment. Benefits 50% off food and drink in our pubs for up to 4 people Every penny of service charge goes to the people who work in our restaurants, including our kitchen team. Access your tips weekly in your digital tip jar. Access to Benefits platform with hundreds of discounts on shopping, gym memberships, holidays, bars and restaurants + More 24/7 Health and wellbeing support, Access support lines anytime for your mental, physical and financial health. Celebrate your 1-year anniversarywith an overnight stay in the Cotswolds,On us! Access to Wage stream, A financial wellbeing platform, helping you manage, save and access up to 50% of your earnings in advance of payday. Earn more with our employee referral scheme. Delicious staff meals on shift. Career progression opportunities, on going training to develop yourself personally and professionally. Responsibilities Oversee daily restaurant operations, ensuring seamless service and efficiency. Recruit, train, and inspire a high performing team to deliver exceptional guest experiences. Maintain the highest standards of quality, hospitality, and compliance with health and safety regulations. Control budgets, manage costs, and work towards meeting revenue targets. Act as a visible leader, building relationships with guests and handling feedback professionally. Work closely with the management team to implement new ideas that enhance the guest experience and drive business growth. Qualifications Proven experience as an AGM, Restaurant Manager or similar Ideally you will have previous experience in fine dining or high end restaurants Strong leadership skills with the ability to motivate, manage and develop a diverse team. Positive and friendly attitude, with a willingness to work collaboratively with the team. Excellent communication and interpersonal skills. Ability to work in a fast paced environment and make decisions under pressure. A passion for delivering exceptional customer service and creating a positive experience for guests. Flexibility to work evenings, weekends, and holidays as needed
Location Park Plaza Westminster Bridge London, United Kingdom Assistant Spa Manager Opening! - Park Plaza Westminster At Park Plaza Westminster Bridge Hotel, we are all about creating stories and memories by delivering excellent and personal service to our guests. The friendly face of the 1023 bedrooms Park Plaza Westminster Bridge Hotel, as our Assistant Spa Manager you will be responsible for overseeing the operations of the luxurious spa and gym facilities. With your flair and passion for delivering exceptional service, you will be someone with a helpful, can do approach who leads and delivers a memorable experience for every guest. Benefits As our Assistant Spa Manager, you will receive: Heavily discounted hotel rates in Europe (extends to the Radisson Hotel Group and family & friends) F&B discounts at our restaurants and bars (for your whole party) Two wellness days per year, meaning all teammembers start with 30 days of holiday per year - including bank holidays, increasing with years of service! Two free meals per day, every day (including your day off if you choose to come in!) Access to 40% of your pay before payday through Wagestream Recommend a friend scheme - up to £750! Vitality at work scheme with great gym discounts & mor Ride to Work scheme & free cycling lessons 24/7 employee assistance programme Rota given 2 weeks in advance Departmental productivity & service incentive scheme Benefit Hub - Discounted prices at hundreds of stores, supermarkets, major retailers, attractions, restaurants, and cinemas. Free dry cleaning for work uniform Annual Staff parties and events As an Assistant Spa Manager here, you will: Manage the spa team, ensuring the smooth day-to-day operation of all spa facilities, including treatment rooms, swimming pool, sauna, steam room and gym. Be responsible for the upkeep and operation of the hotel's fitness centre, including reporting and escalating maintenance or cleanliness issues where required, and sustaining safety practices. Have motivation, energy and attention to detail at the forefront of everything you do. Have an organised, impeccably clean and well-presented environment from your team including the pool areas. Work with our brand partner to ensure our spa offering is coherent and creative. Be business minded, understand your P&L, maximise revenue opportunities, control costs to optimise overall profitability and implement quality controls. A capacity for hard work, natural ability to get on with people and a passion for high quality spa experience are a must. Create a warm and welcoming atmosphere, address guest concerns or complaints promptly. Continuously seek ways to enhance the spa experience for our guests and implement improvements accordingly. Recruit, train, and manage a skilled team of spa professionals, including therapists, receptionists, and support staff. Fostering a positive and collaborative work environment. Ensure compliance with health and safety regulations, maintaining a clean, hygienic, and safe environment for guests and staff. What we'll need from you: Proven experience as a Head Spa Therapist/ Senior Spa Therapist Strong leadership and interpersonal skills Help to drive the financial performance of the spa In-depth knowledge of spa operations, including spa therapies, products, and equipment. Renowned for creating memorable moments, Park Plaza caters to both leisure and business travellers with stylish guest rooms and versatile meeting facilities that are perfectly complemented by award winning restaurants and bars.
Apr 19, 2026
Full time
Location Park Plaza Westminster Bridge London, United Kingdom Assistant Spa Manager Opening! - Park Plaza Westminster At Park Plaza Westminster Bridge Hotel, we are all about creating stories and memories by delivering excellent and personal service to our guests. The friendly face of the 1023 bedrooms Park Plaza Westminster Bridge Hotel, as our Assistant Spa Manager you will be responsible for overseeing the operations of the luxurious spa and gym facilities. With your flair and passion for delivering exceptional service, you will be someone with a helpful, can do approach who leads and delivers a memorable experience for every guest. Benefits As our Assistant Spa Manager, you will receive: Heavily discounted hotel rates in Europe (extends to the Radisson Hotel Group and family & friends) F&B discounts at our restaurants and bars (for your whole party) Two wellness days per year, meaning all teammembers start with 30 days of holiday per year - including bank holidays, increasing with years of service! Two free meals per day, every day (including your day off if you choose to come in!) Access to 40% of your pay before payday through Wagestream Recommend a friend scheme - up to £750! Vitality at work scheme with great gym discounts & mor Ride to Work scheme & free cycling lessons 24/7 employee assistance programme Rota given 2 weeks in advance Departmental productivity & service incentive scheme Benefit Hub - Discounted prices at hundreds of stores, supermarkets, major retailers, attractions, restaurants, and cinemas. Free dry cleaning for work uniform Annual Staff parties and events As an Assistant Spa Manager here, you will: Manage the spa team, ensuring the smooth day-to-day operation of all spa facilities, including treatment rooms, swimming pool, sauna, steam room and gym. Be responsible for the upkeep and operation of the hotel's fitness centre, including reporting and escalating maintenance or cleanliness issues where required, and sustaining safety practices. Have motivation, energy and attention to detail at the forefront of everything you do. Have an organised, impeccably clean and well-presented environment from your team including the pool areas. Work with our brand partner to ensure our spa offering is coherent and creative. Be business minded, understand your P&L, maximise revenue opportunities, control costs to optimise overall profitability and implement quality controls. A capacity for hard work, natural ability to get on with people and a passion for high quality spa experience are a must. Create a warm and welcoming atmosphere, address guest concerns or complaints promptly. Continuously seek ways to enhance the spa experience for our guests and implement improvements accordingly. Recruit, train, and manage a skilled team of spa professionals, including therapists, receptionists, and support staff. Fostering a positive and collaborative work environment. Ensure compliance with health and safety regulations, maintaining a clean, hygienic, and safe environment for guests and staff. What we'll need from you: Proven experience as a Head Spa Therapist/ Senior Spa Therapist Strong leadership and interpersonal skills Help to drive the financial performance of the spa In-depth knowledge of spa operations, including spa therapies, products, and equipment. Renowned for creating memorable moments, Park Plaza caters to both leisure and business travellers with stylish guest rooms and versatile meeting facilities that are perfectly complemented by award winning restaurants and bars.
Assistant Manager - Wrexham Come join our fantastic team. We love to entertain! It's in our DNA! and it's not just about bowling. We have lots more to offer from Houdini's Escape Rooms, to Karaoke rooms, 4D Laser Arena, Soft Play to Arcade Machines and Pool Tables. We also have fully licensed bars including cocktails, and of course our fabulous food menu. We have something fun for all the family to do, regardless of age. Our centres are fantastic places to visit, and even better places to work in. Why not come and help us entertain? The Role As a Assistant Manager for Tenpin, you will be responsible for ensuring our customers have a great time when they visit us! The ideal Assistant Manager will be driven, passionate and have a natural ability to create a fun environment for both our customers and team. You will need to be well organised, approachable and show initiative. Exceptional customer service will be at heart of your role. You will also be responsible for owning your development to grow into a Deputy Manager. You will: Assume day-to-day responsibility for the operational management of the centre Strive to achieve a culture that is totally focused on the delivery of the best possible level of customer service Lead the team by example ensuring everyone works together effectively To support the delivery of the company strategy Deputise in the absence of the Deputy Manager Undertake ownership for own training and development to grow into the future role of Deputy Manager Support the other Managers in the achievement of all budgets, targets and KPI's Provide support to the team in various departments as and when required Take responsibility for ensuring that all policies, procedures, controls and compliance areas are adhered to on a daily basis Skills You Need Have a minimum of 1 years' experience in a management role, ideally within leisure, hospitality or retail Passionate about delivering exceptional customer service Have experience in leading and developing large teams Full of determination, enthusiasm and patience! Be ambitious and want to progress! Our Fantastic Benefits Industry leading bonus scheme Enhanced holiday entitlement - 33 days per annum (inclusive of Bank Holidays) Enhanced Maternity, Paternity, Adoption leave Tenpin Treats - Retailer discounts and Best Doctors Free Bowling for family & friends Free Food (when working 6 hours or more) Medicash Health Care Cash Back Scheme Employee Assistance Programme Free counselling Life assurance - 4 x annual salary A day off for your birthday Long Service Awards Career Development If you are looking for career development, then Tenpin is a great place to start. We continually strive to develop our network of impressive and highly successful sites, and recognise great people contribute to great success! Most of our managers joined us as a Team Member and have progressed into management or senior roles. What Happens Next? If you are ready to develop your career with us, click apply and complete the short application process (2 mins).
Oct 07, 2025
Full time
Assistant Manager - Wrexham Come join our fantastic team. We love to entertain! It's in our DNA! and it's not just about bowling. We have lots more to offer from Houdini's Escape Rooms, to Karaoke rooms, 4D Laser Arena, Soft Play to Arcade Machines and Pool Tables. We also have fully licensed bars including cocktails, and of course our fabulous food menu. We have something fun for all the family to do, regardless of age. Our centres are fantastic places to visit, and even better places to work in. Why not come and help us entertain? The Role As a Assistant Manager for Tenpin, you will be responsible for ensuring our customers have a great time when they visit us! The ideal Assistant Manager will be driven, passionate and have a natural ability to create a fun environment for both our customers and team. You will need to be well organised, approachable and show initiative. Exceptional customer service will be at heart of your role. You will also be responsible for owning your development to grow into a Deputy Manager. You will: Assume day-to-day responsibility for the operational management of the centre Strive to achieve a culture that is totally focused on the delivery of the best possible level of customer service Lead the team by example ensuring everyone works together effectively To support the delivery of the company strategy Deputise in the absence of the Deputy Manager Undertake ownership for own training and development to grow into the future role of Deputy Manager Support the other Managers in the achievement of all budgets, targets and KPI's Provide support to the team in various departments as and when required Take responsibility for ensuring that all policies, procedures, controls and compliance areas are adhered to on a daily basis Skills You Need Have a minimum of 1 years' experience in a management role, ideally within leisure, hospitality or retail Passionate about delivering exceptional customer service Have experience in leading and developing large teams Full of determination, enthusiasm and patience! Be ambitious and want to progress! Our Fantastic Benefits Industry leading bonus scheme Enhanced holiday entitlement - 33 days per annum (inclusive of Bank Holidays) Enhanced Maternity, Paternity, Adoption leave Tenpin Treats - Retailer discounts and Best Doctors Free Bowling for family & friends Free Food (when working 6 hours or more) Medicash Health Care Cash Back Scheme Employee Assistance Programme Free counselling Life assurance - 4 x annual salary A day off for your birthday Long Service Awards Career Development If you are looking for career development, then Tenpin is a great place to start. We continually strive to develop our network of impressive and highly successful sites, and recognise great people contribute to great success! Most of our managers joined us as a Team Member and have progressed into management or senior roles. What Happens Next? If you are ready to develop your career with us, click apply and complete the short application process (2 mins).
Aqua Restaurant Group is home to a unique collection of restaurants and bars in vibrant cities like London, Paris, Hong Kong, New York, Miami, and Dubai. At Aqua, we offer passionate culinary and hospitality professionals the chance to grow their careers and explore new opportunities. As our Assistant General Manager , you will be guiding a dynamic team of restaurant professionals with one common goa click apply for full job details
Oct 06, 2025
Full time
Aqua Restaurant Group is home to a unique collection of restaurants and bars in vibrant cities like London, Paris, Hong Kong, New York, Miami, and Dubai. At Aqua, we offer passionate culinary and hospitality professionals the chance to grow their careers and explore new opportunities. As our Assistant General Manager , you will be guiding a dynamic team of restaurant professionals with one common goa click apply for full job details
Aqua Restaurant Group is home to a unique collection of restaurants and bars in vibrant cities like London, Paris, Hong Kong, New York, Miami, and Dubai. At Aqua, we offer passionate culinary and hospitality professionals the chance to grow their careers and explore new opportunities. As our Assistant Restaurant Manager , you will be guiding a dynamic team of restaurant professionals with one common click apply for full job details
Oct 06, 2025
Full time
Aqua Restaurant Group is home to a unique collection of restaurants and bars in vibrant cities like London, Paris, Hong Kong, New York, Miami, and Dubai. At Aqua, we offer passionate culinary and hospitality professionals the chance to grow their careers and explore new opportunities. As our Assistant Restaurant Manager , you will be guiding a dynamic team of restaurant professionals with one common click apply for full job details
Assistant Manager - Billericay Lounges are pretty special places, and what makes them so special are the brilliant people who run them. As Assistant Manager, you'll be supporting the General Manager to maintain that brilliance across the team,delivering 14 great shifts to make sure that every customer leaves happy. You'll support the day-to-day running of the Lounge from rotas and team engagement to customer feedback. Your standards will be as high as ours, but exactly how you do it will be unique to you. You'll be doing it your way. Brilliant! It's all about the detail. You'll be involved with driving sales, team retention, training, customer service and maintaining high standards. You never settle for second best and you make it your mission for your Lounge to be the place to go for the local community. It's not a job for the faint hearted, but you know you've got this. The Good Stuff Overtime pay for every hour worked over contracted hours! Staff food on every shift 50% off food and drinks (including alcohol) from day one at all three of our brands - Lounge, Cosy Club and Brightside Paid breaks 28 days holiday (inclusive of Bank Holidays) pro rata Enhanced maternity and paternity pay after 2 years service The most talked-about staff party in hospitality - Loungefest! Competitions and incentives (like jetting off on an all expenses paid trip with one of our suppliers) Company pension scheme Long service awards Power over your pay with Wagestream Emotional and practical support via the Licenced Trade Charity Great opportunity for personal development and career progression in a fast growing business Achievable bonuses Tips shared equally across the team, based on hours worked Christmas and Boxing Day off! What you'll bring: You are probably an existing Assistant Manager, Deputy Manager or Supervisor with a background in restaurants, bars, caf or coffee shops. You will have experience of working in a bar environment with serving freshly made food and drinks preparation. A natural talent and passion for hospitality and an amazing people manager with a flair for talent spotting. Extremely driven and relentless at overcoming challenges or obstacles. Good literacy skills alongside excellent attention to detail to support reporting on KPIs. Good communication skills with the ability to build rapport and trust. Self-motivator working at pace with limited supervision whilst adhering to pressure and timescales. Strong knowledge of best practice in the following areas: sales building, sales and labour forecasts, paperwork and reporting, recruitment and HR and NPS. If you want to find out more about us, follow us on LinkedIn on TikTok and Instagram
Oct 06, 2025
Full time
Assistant Manager - Billericay Lounges are pretty special places, and what makes them so special are the brilliant people who run them. As Assistant Manager, you'll be supporting the General Manager to maintain that brilliance across the team,delivering 14 great shifts to make sure that every customer leaves happy. You'll support the day-to-day running of the Lounge from rotas and team engagement to customer feedback. Your standards will be as high as ours, but exactly how you do it will be unique to you. You'll be doing it your way. Brilliant! It's all about the detail. You'll be involved with driving sales, team retention, training, customer service and maintaining high standards. You never settle for second best and you make it your mission for your Lounge to be the place to go for the local community. It's not a job for the faint hearted, but you know you've got this. The Good Stuff Overtime pay for every hour worked over contracted hours! Staff food on every shift 50% off food and drinks (including alcohol) from day one at all three of our brands - Lounge, Cosy Club and Brightside Paid breaks 28 days holiday (inclusive of Bank Holidays) pro rata Enhanced maternity and paternity pay after 2 years service The most talked-about staff party in hospitality - Loungefest! Competitions and incentives (like jetting off on an all expenses paid trip with one of our suppliers) Company pension scheme Long service awards Power over your pay with Wagestream Emotional and practical support via the Licenced Trade Charity Great opportunity for personal development and career progression in a fast growing business Achievable bonuses Tips shared equally across the team, based on hours worked Christmas and Boxing Day off! What you'll bring: You are probably an existing Assistant Manager, Deputy Manager or Supervisor with a background in restaurants, bars, caf or coffee shops. You will have experience of working in a bar environment with serving freshly made food and drinks preparation. A natural talent and passion for hospitality and an amazing people manager with a flair for talent spotting. Extremely driven and relentless at overcoming challenges or obstacles. Good literacy skills alongside excellent attention to detail to support reporting on KPIs. Good communication skills with the ability to build rapport and trust. Self-motivator working at pace with limited supervision whilst adhering to pressure and timescales. Strong knowledge of best practice in the following areas: sales building, sales and labour forecasts, paperwork and reporting, recruitment and HR and NPS. If you want to find out more about us, follow us on LinkedIn on TikTok and Instagram
Home Grown Hotels Limited
Langton Matravers, Dorset
We are currently looking for a knowledgeable and passionate Assistant Bar Manager to support our bar team. Our bars at THE PIG are unique! We mash, muddle, blend, shake and throw our way to making our guests the perfect drink. All of our cocktails are designed with the kitchen garden in mind. This provides all of the essential ingredients to infuse our locally sourced spirits click apply for full job details
Oct 06, 2025
Full time
We are currently looking for a knowledgeable and passionate Assistant Bar Manager to support our bar team. Our bars at THE PIG are unique! We mash, muddle, blend, shake and throw our way to making our guests the perfect drink. All of our cocktails are designed with the kitchen garden in mind. This provides all of the essential ingredients to infuse our locally sourced spirits click apply for full job details
Housekeeping Supervisor - DoubleTree by Hilton Chester - Chester 27,040.00 per Annum / 13.00 per Hour, 40 Hours per Week (5 days) Join our team in their mission for excellence! We are totally obsessed about creating the perfect environment for our housekeeping team to thrive! Do you enjoy motivating, coaching and supporting others in being the best they can be? You can put your skills to the test as you will be responsible for the training and supervision of all members of the housekeeping department. An extraordinary level of attention to detail is one of the key skills for our future assistant housekeeping manager - do you have the eye that'll push our standards to the next level? We are open 7 days a week 365 days a year and need people to work a range of shifts and days - this means great flexibility if required. We are busier generally during evenings and weekends but shift patterns and contracted hours can all be discussed at interview. If you are looking for career training we offer nationally recognized apprenticeships which sit alongside our detailed brand training - you can view the most popular courses on our careers pages. In addition to competitive rates of pay, we also offer: Exclusive discounts for you, your friends and family Valor team member rates at our UK hotels, with rooms from just 30 Bed and Breakfast. Discounted stays for friends and family. 50% discount when dining in our restaurants and bars. Free meals while on duty, keeping you well-fuelled. Access to high-street discounts on a range of shops, experiences and more. Up to 40% savings on a wide range of bikes, with our Cycle To Work Scheme. Generous refer-a-friend bonuses, starting at 250. Caring for your health and wellbeing, both in and outside of work A calendar of wellness activities - from healthy lunches to wellbeing walks and pay day treats, not forgetting our annual campaign. Access to our Employee Assistance Programme, providing free confidential advice, 24/7, for you and your family, supporting physical, mental and financial wellbeing. Healthcare Cash Plan options, from just 5 per month. Supporting your hospitality career growth Fully funded apprenticeship programmes. Internal development programmes, designed to support you as you grow within your role. Monthly and annual team member service awards, making sure your achievements are recognised and celebrated. Fancy joining our team? We are an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. Across the UK, we currently operate 37 hotels across leading brands such as Crowne Plaza, Holiday Inn, voco, DoubleTree by Hilton, Hilton Garden Inn, Hotel Indigo, AC by Marriott and Courtyard by Marriott. We continue to have ambitious development and growth plans for 2025 and beyond.
Oct 04, 2025
Full time
Housekeeping Supervisor - DoubleTree by Hilton Chester - Chester 27,040.00 per Annum / 13.00 per Hour, 40 Hours per Week (5 days) Join our team in their mission for excellence! We are totally obsessed about creating the perfect environment for our housekeeping team to thrive! Do you enjoy motivating, coaching and supporting others in being the best they can be? You can put your skills to the test as you will be responsible for the training and supervision of all members of the housekeeping department. An extraordinary level of attention to detail is one of the key skills for our future assistant housekeeping manager - do you have the eye that'll push our standards to the next level? We are open 7 days a week 365 days a year and need people to work a range of shifts and days - this means great flexibility if required. We are busier generally during evenings and weekends but shift patterns and contracted hours can all be discussed at interview. If you are looking for career training we offer nationally recognized apprenticeships which sit alongside our detailed brand training - you can view the most popular courses on our careers pages. In addition to competitive rates of pay, we also offer: Exclusive discounts for you, your friends and family Valor team member rates at our UK hotels, with rooms from just 30 Bed and Breakfast. Discounted stays for friends and family. 50% discount when dining in our restaurants and bars. Free meals while on duty, keeping you well-fuelled. Access to high-street discounts on a range of shops, experiences and more. Up to 40% savings on a wide range of bikes, with our Cycle To Work Scheme. Generous refer-a-friend bonuses, starting at 250. Caring for your health and wellbeing, both in and outside of work A calendar of wellness activities - from healthy lunches to wellbeing walks and pay day treats, not forgetting our annual campaign. Access to our Employee Assistance Programme, providing free confidential advice, 24/7, for you and your family, supporting physical, mental and financial wellbeing. Healthcare Cash Plan options, from just 5 per month. Supporting your hospitality career growth Fully funded apprenticeship programmes. Internal development programmes, designed to support you as you grow within your role. Monthly and annual team member service awards, making sure your achievements are recognised and celebrated. Fancy joining our team? We are an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. Across the UK, we currently operate 37 hotels across leading brands such as Crowne Plaza, Holiday Inn, voco, DoubleTree by Hilton, Hilton Garden Inn, Hotel Indigo, AC by Marriott and Courtyard by Marriott. We continue to have ambitious development and growth plans for 2025 and beyond.
General Manager - OTE 46k - Scarborough Lounges are pretty special places, and what makes them so special is the brilliant people who run them. The person who runs the brilliant people who run the Lounge has to be super-brilliant, and that'll be you. Your standards will be as high as ours, but exactly how you do it will be unique to you. You'll be responsible for leading your team to deliver 14 great shifts, taking full ownership so your Lounge is an amazing and unique place to work and a great place to be for the local community. You'll be making sure every customer leaves happy. Which they tend to do. Thanks to your super-brilliant management The Good Stuff Basic upto 40,000 Overtime pay for every hour worked over contracted hours! Staff food on every shift 50% off food and drinks (including alcohol) from day one at all three of our brands - Lounge, Cosy Club and Brightside Paid breaks 28 days holiday (inclusive of Bank Holidays) pro rata Enhanced maternity and paternity pay after 2 years service The most talked-about staff party in hospitality - Loungefest! Competitions and incentives (like jetting off on an all expenses paid trip with one of our suppliers) Company pension scheme Long service awards Power over your pay with Wagestream Emotional and practical support via the Licenced Trade Charity Great opportunity for personal development and career progression in a fast growing business Achievable bonuses Tips shared equally across the team, based on hours worked Christmas and Boxing Day off! What you'll bring You are probably an existing General Manager, Assistant Manager, Deputy Manager or Restaurant manager with a background in restaurants, bars, caf or coffee shops. You will have experience of working in a bar environment with serving freshly made food and drinks preparation. You will be familiar with managing through clear KPIs and making decisions considering labour; stock; food safety requirements, customer sentiment plus others in line with brand standards and a budget. You will have delivered successful training and recruitment for front of house teams including servers through to Assistant Managers. Ideally some experience back of house, understand what makes kitchen and kitchen teams click would be preferable. If you want to find out more about us, follow us on LinkedIn on TikTok and Instagram
Oct 04, 2025
Full time
General Manager - OTE 46k - Scarborough Lounges are pretty special places, and what makes them so special is the brilliant people who run them. The person who runs the brilliant people who run the Lounge has to be super-brilliant, and that'll be you. Your standards will be as high as ours, but exactly how you do it will be unique to you. You'll be responsible for leading your team to deliver 14 great shifts, taking full ownership so your Lounge is an amazing and unique place to work and a great place to be for the local community. You'll be making sure every customer leaves happy. Which they tend to do. Thanks to your super-brilliant management The Good Stuff Basic upto 40,000 Overtime pay for every hour worked over contracted hours! Staff food on every shift 50% off food and drinks (including alcohol) from day one at all three of our brands - Lounge, Cosy Club and Brightside Paid breaks 28 days holiday (inclusive of Bank Holidays) pro rata Enhanced maternity and paternity pay after 2 years service The most talked-about staff party in hospitality - Loungefest! Competitions and incentives (like jetting off on an all expenses paid trip with one of our suppliers) Company pension scheme Long service awards Power over your pay with Wagestream Emotional and practical support via the Licenced Trade Charity Great opportunity for personal development and career progression in a fast growing business Achievable bonuses Tips shared equally across the team, based on hours worked Christmas and Boxing Day off! What you'll bring You are probably an existing General Manager, Assistant Manager, Deputy Manager or Restaurant manager with a background in restaurants, bars, caf or coffee shops. You will have experience of working in a bar environment with serving freshly made food and drinks preparation. You will be familiar with managing through clear KPIs and making decisions considering labour; stock; food safety requirements, customer sentiment plus others in line with brand standards and a budget. You will have delivered successful training and recruitment for front of house teams including servers through to Assistant Managers. Ideally some experience back of house, understand what makes kitchen and kitchen teams click would be preferable. If you want to find out more about us, follow us on LinkedIn on TikTok and Instagram
Assistant Reception Manager - DoubleTree by Hilton Manchester - Piccadilly - Manchester Are you a hospitality enthusiast with a passion for leading teams and delivering top-notch customer service? We are seeking an energetic and experienced Assistant Reception Manager to join our team. As the Assistant Reception Manager, you and your team will be the face of our hotel, ensuring that every guest receives a warm welcome and impeccable service from check-in to check-out. Your leadership will inspire the front desk team to exceed guest expectations and uphold the highest standards of hospitality. Key Responsibilities: Team Leadership: Lead, train, and motivate the front desk team to deliver exceptional guest service. Guest Relations: Handle guest inquiries, complaints, and special requests with professionalism and empathy. Operational Excellence: Oversee daily front desk operations, ensuring efficient and smooth procedures. Reservation Management: Manage room reservations, cancellations, and modifications with accuracy. Financial Duties: Handle billing, invoicing, and cash management, ensuring accuracy and compliance with hotel policies. Communication: Liaise with other departments to ensure guest needs are met promptly and efficiently. Standards and Compliance: Maintain front desk policies, procedures, and standards, ensuring compliance with health and safety regulations. Our ideal candidate will have: Proven experience in a supervisory role within the hospitality industry, preferably in a hotel reception. Strong leadership skills with the ability to inspire and manage a team effectively. Excellent communication and interpersonal skills. Proficiency in hotel management software (e.g., Opera, PMS). Strong organizational skills and attention to detail. Ability to handle stressful situations with a calm and professional demeanor. Flexibility to work various shifts, including weekends and holidays. In addition to competitive rates of pay, we also offer: Exclusive discounts for you, your friends and family Valor team member rates at our UK hotels, with rooms from just 30 Bed and Breakfast. Discounted stays for friends and family. 50% discount when dining in our restaurants and bars. Free meals while on duty, keeping you well-fuelled. Access to high-street discounts on a range of shops, experiences and more. Up to 40% savings on a wide range of bikes, with our Cycle To Work Scheme. Generous refer-a-friend bonuses, starting at 250. Caring for your health and wellbeing, both in and outside of work A calendar of wellness activities - from healthy lunches to wellbeing walks and pay day treats, not forgetting our annual campaign. Access to our Employee Assistance Programme, providing free confidential advice, 24/7, for you and your family, supporting physical, mental and financial wellbeing. Healthcare Cash Plan options, from just 5 per month. Supporting your hospitality career growth Fully funded apprenticeship programmes. Internal development programmes, designed to support you as you grow within your role. Monthly and annual team member service awards, making sure your achievements are recognised and celebrated. Fancy joining our team? We are an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. Across the UK, we currently operate 37 hotels across leading brands such as Crowne Plaza, Holiday Inn, voco, DoubleTree by Hilton, Hilton Garden Inn, Hotel Indigo, AC by Marriott and Courtyard by Marriott. We continue to have ambitious development and growth plans for 2025 and beyond.
Oct 04, 2025
Full time
Assistant Reception Manager - DoubleTree by Hilton Manchester - Piccadilly - Manchester Are you a hospitality enthusiast with a passion for leading teams and delivering top-notch customer service? We are seeking an energetic and experienced Assistant Reception Manager to join our team. As the Assistant Reception Manager, you and your team will be the face of our hotel, ensuring that every guest receives a warm welcome and impeccable service from check-in to check-out. Your leadership will inspire the front desk team to exceed guest expectations and uphold the highest standards of hospitality. Key Responsibilities: Team Leadership: Lead, train, and motivate the front desk team to deliver exceptional guest service. Guest Relations: Handle guest inquiries, complaints, and special requests with professionalism and empathy. Operational Excellence: Oversee daily front desk operations, ensuring efficient and smooth procedures. Reservation Management: Manage room reservations, cancellations, and modifications with accuracy. Financial Duties: Handle billing, invoicing, and cash management, ensuring accuracy and compliance with hotel policies. Communication: Liaise with other departments to ensure guest needs are met promptly and efficiently. Standards and Compliance: Maintain front desk policies, procedures, and standards, ensuring compliance with health and safety regulations. Our ideal candidate will have: Proven experience in a supervisory role within the hospitality industry, preferably in a hotel reception. Strong leadership skills with the ability to inspire and manage a team effectively. Excellent communication and interpersonal skills. Proficiency in hotel management software (e.g., Opera, PMS). Strong organizational skills and attention to detail. Ability to handle stressful situations with a calm and professional demeanor. Flexibility to work various shifts, including weekends and holidays. In addition to competitive rates of pay, we also offer: Exclusive discounts for you, your friends and family Valor team member rates at our UK hotels, with rooms from just 30 Bed and Breakfast. Discounted stays for friends and family. 50% discount when dining in our restaurants and bars. Free meals while on duty, keeping you well-fuelled. Access to high-street discounts on a range of shops, experiences and more. Up to 40% savings on a wide range of bikes, with our Cycle To Work Scheme. Generous refer-a-friend bonuses, starting at 250. Caring for your health and wellbeing, both in and outside of work A calendar of wellness activities - from healthy lunches to wellbeing walks and pay day treats, not forgetting our annual campaign. Access to our Employee Assistance Programme, providing free confidential advice, 24/7, for you and your family, supporting physical, mental and financial wellbeing. Healthcare Cash Plan options, from just 5 per month. Supporting your hospitality career growth Fully funded apprenticeship programmes. Internal development programmes, designed to support you as you grow within your role. Monthly and annual team member service awards, making sure your achievements are recognised and celebrated. Fancy joining our team? We are an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. Across the UK, we currently operate 37 hotels across leading brands such as Crowne Plaza, Holiday Inn, voco, DoubleTree by Hilton, Hilton Garden Inn, Hotel Indigo, AC by Marriott and Courtyard by Marriott. We continue to have ambitious development and growth plans for 2025 and beyond.
Customer Service Assistant - Cambridge Come join our fantastic team. Are you looking to work in a fun environment where confidence, energy, and a positive attitude are all you need? The rest we can teach you! We have something fun for all the family to do, regardless of age. Our centres are fantastic places to visit, and even better places to work in. Why not come and help us entertain? We love to entertain-it's in our DNA! Beyond bowling, we offer Escape Rooms, Karaoke, a 4D Laser Arena, Soft Play, Arcade Machines, Pool Tables, licensed bars with cocktails, and a fabulous food menu. The Role As a Customer Service Assistant, you'll provide an excellent customer experience by managing reception bookings, addressing enquiries, identifying sales opportunities, hosting events, maintaining cleanliness, and preparing food and drinks. You'll work across various departments, from running the Laser Arena and hosting Escape Room experiences to managing karaoke rooms and serving drinks at the bar. Every day will bring something new, keeping the fun flowing! You should be efficient, proactive, friendly, and confident in customer interactions, with exceptional service as your priority. Skills You Need Determined, enthusiastic, and able to work in a fast-paced environment Excellent customer service, communication skills, and a "nothing is too much trouble" attitude Fully flexible, including evenings and weekends Approachable, helpful, organised, strong attention to detail and a strong team player. Our Fantastic Benefits Tenpin Treats - Retailer discounts and Best Doctors Free Bowling for family and friends Free Food (when working 6+ hours) Enhanced Maternity, Paternity, Adoption leave Medicash Employee Assistance Programme Free counselling Life assurance (2x annual salary) Long Service Awards Recommend a Friend Scheme On the Spot Rewards Career Development Looking for career development? Tenpin is the place to start. We value great people and offer opportunities for advancement, with many of our managers having started as Team Members. What Happens Next? Ready to grow your career with us? Click apply and complete our quick 2-minute application.
Oct 04, 2025
Full time
Customer Service Assistant - Cambridge Come join our fantastic team. Are you looking to work in a fun environment where confidence, energy, and a positive attitude are all you need? The rest we can teach you! We have something fun for all the family to do, regardless of age. Our centres are fantastic places to visit, and even better places to work in. Why not come and help us entertain? We love to entertain-it's in our DNA! Beyond bowling, we offer Escape Rooms, Karaoke, a 4D Laser Arena, Soft Play, Arcade Machines, Pool Tables, licensed bars with cocktails, and a fabulous food menu. The Role As a Customer Service Assistant, you'll provide an excellent customer experience by managing reception bookings, addressing enquiries, identifying sales opportunities, hosting events, maintaining cleanliness, and preparing food and drinks. You'll work across various departments, from running the Laser Arena and hosting Escape Room experiences to managing karaoke rooms and serving drinks at the bar. Every day will bring something new, keeping the fun flowing! You should be efficient, proactive, friendly, and confident in customer interactions, with exceptional service as your priority. Skills You Need Determined, enthusiastic, and able to work in a fast-paced environment Excellent customer service, communication skills, and a "nothing is too much trouble" attitude Fully flexible, including evenings and weekends Approachable, helpful, organised, strong attention to detail and a strong team player. Our Fantastic Benefits Tenpin Treats - Retailer discounts and Best Doctors Free Bowling for family and friends Free Food (when working 6+ hours) Enhanced Maternity, Paternity, Adoption leave Medicash Employee Assistance Programme Free counselling Life assurance (2x annual salary) Long Service Awards Recommend a Friend Scheme On the Spot Rewards Career Development Looking for career development? Tenpin is the place to start. We value great people and offer opportunities for advancement, with many of our managers having started as Team Members. What Happens Next? Ready to grow your career with us? Click apply and complete our quick 2-minute application.
Assistant Reception Manager - St Andrews 32,240.00 Per Annum / 15.50 Per Hour, 40 Hours per week Are you a hospitality enthusiast with a passion for leading teams and delivering top-notch customer service? We are seeking an energetic and experienced Assistant Reception Manager to join our team. As the Assistant Reception Manager, you and your team will be the face of our hotel, ensuring that every guest receives a warm welcome and impeccable service from check-in to check-out. Your leadership will inspire the front desk team to exceed guest expectations and uphold the highest standards of hospitality. Key Responsibilities: Team Leadership: Lead, train, and motivate the front desk team to deliver exceptional guest service. Guest Relations: Handle guest inquiries, complaints, and special requests with professionalism and empathy. Operational Excellence: Oversee daily front desk operations, ensuring efficient and smooth procedures. Reservation Management: Manage room reservations, cancellations, and modifications with accuracy. Financial Duties: Handle billing, invoicing, and cash management, ensuring accuracy and compliance with hotel policies. Communication: Liaise with other departments to ensure guest needs are met promptly and efficiently. Standards and Compliance: Maintain front desk policies, procedures, and standards, ensuring compliance with health and safety regulations. Our ideal candidate will have: Proven experience in a supervisory role within the hospitality industry, preferably in a hotel reception. Strong leadership skills with the ability to inspire and manage a team effectively. Excellent communication and interpersonal skills. Proficiency in hotel management software (e.g., Opera, PMS). Strong organizational skills and attention to detail. Ability to handle stressful situations with a calm and professional demeanor. Flexibility to work various shifts, including weekends and holidays. In addition to competitive rates of pay, we also offer: Exclusive discounts for you, your friends and family Valor team member rates at our UK hotels, with rooms from just 30 Bed and Breakfast. Discounted stays for friends and family. 50% discount when dining in our restaurants and bars. Free meals while on duty, keeping you well-fuelled. Access to high-street discounts on a range of shops, experiences and more. Up to 40% savings on a wide range of bikes, with our Cycle To Work Scheme. Generous refer-a-friend bonuses, starting at 250. Caring for your health and wellbeing, both in and outside of work A calendar of wellness activities - from healthy lunches to wellbeing walks and pay day treats, not forgetting our annual campaign. Access to our Employee Assistance Programme, providing free confidential advice, 24/7, for you and your family, supporting physical, mental and financial wellbeing. Healthcare Cash Plan options, from just 5 per month. Supporting your hospitality career growth Fully funded apprenticeship programmes. Internal development programmes, designed to support you as you grow within your role. Monthly and annual team member service awards, making sure your achievements are recognised and celebrated. Fancy joining our team? We are an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. Across the UK, we currently operate 37 hotels across leading brands such as Crowne Plaza, Holiday Inn, voco, DoubleTree by Hilton, Hilton Garden Inn, Hotel Indigo, AC by Marriott and Courtyard by Marriott. We continue to have ambitious development and growth plans for 2025 and beyond.
Oct 02, 2025
Full time
Assistant Reception Manager - St Andrews 32,240.00 Per Annum / 15.50 Per Hour, 40 Hours per week Are you a hospitality enthusiast with a passion for leading teams and delivering top-notch customer service? We are seeking an energetic and experienced Assistant Reception Manager to join our team. As the Assistant Reception Manager, you and your team will be the face of our hotel, ensuring that every guest receives a warm welcome and impeccable service from check-in to check-out. Your leadership will inspire the front desk team to exceed guest expectations and uphold the highest standards of hospitality. Key Responsibilities: Team Leadership: Lead, train, and motivate the front desk team to deliver exceptional guest service. Guest Relations: Handle guest inquiries, complaints, and special requests with professionalism and empathy. Operational Excellence: Oversee daily front desk operations, ensuring efficient and smooth procedures. Reservation Management: Manage room reservations, cancellations, and modifications with accuracy. Financial Duties: Handle billing, invoicing, and cash management, ensuring accuracy and compliance with hotel policies. Communication: Liaise with other departments to ensure guest needs are met promptly and efficiently. Standards and Compliance: Maintain front desk policies, procedures, and standards, ensuring compliance with health and safety regulations. Our ideal candidate will have: Proven experience in a supervisory role within the hospitality industry, preferably in a hotel reception. Strong leadership skills with the ability to inspire and manage a team effectively. Excellent communication and interpersonal skills. Proficiency in hotel management software (e.g., Opera, PMS). Strong organizational skills and attention to detail. Ability to handle stressful situations with a calm and professional demeanor. Flexibility to work various shifts, including weekends and holidays. In addition to competitive rates of pay, we also offer: Exclusive discounts for you, your friends and family Valor team member rates at our UK hotels, with rooms from just 30 Bed and Breakfast. Discounted stays for friends and family. 50% discount when dining in our restaurants and bars. Free meals while on duty, keeping you well-fuelled. Access to high-street discounts on a range of shops, experiences and more. Up to 40% savings on a wide range of bikes, with our Cycle To Work Scheme. Generous refer-a-friend bonuses, starting at 250. Caring for your health and wellbeing, both in and outside of work A calendar of wellness activities - from healthy lunches to wellbeing walks and pay day treats, not forgetting our annual campaign. Access to our Employee Assistance Programme, providing free confidential advice, 24/7, for you and your family, supporting physical, mental and financial wellbeing. Healthcare Cash Plan options, from just 5 per month. Supporting your hospitality career growth Fully funded apprenticeship programmes. Internal development programmes, designed to support you as you grow within your role. Monthly and annual team member service awards, making sure your achievements are recognised and celebrated. Fancy joining our team? We are an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. Across the UK, we currently operate 37 hotels across leading brands such as Crowne Plaza, Holiday Inn, voco, DoubleTree by Hilton, Hilton Garden Inn, Hotel Indigo, AC by Marriott and Courtyard by Marriott. We continue to have ambitious development and growth plans for 2025 and beyond.
Customer Service Assistant - Chester Are you looking to work in a fun environment where confidence, energy, and a positive attitude are all you need? The rest we can teach you! We have something fun for all the family to do, regardless of age. Our centres are fantastic places to visit, and even better places to work in. Why not come and help us entertain? We love to entertain-it's in our DNA! Beyond bowling, we offer Escape Rooms, Karaoke, a 4D Laser Arena, Soft Play, Arcade Machines, Pool Tables, licensed bars with cocktails, and a fabulous food menu. The Role As a Customer Service Assistant, you'll provide an excellent customer experience by managing reception bookings, addressing enquiries, identifying sales opportunities, hosting events, maintaining cleanliness, and preparing food and drinks. You'll work across various departments, from running the Laser Arena and hosting Escape Room experiences to managing karaoke rooms and serving drinks at the bar. Every day will bring something new, keeping the fun flowing! You should be efficient, proactive, friendly, and confident in customer interactions, with exceptional service as your priority. Skills You Need Determined, enthusiastic, and able to work in a fast-paced environment Excellent customer service, communication skills, and a "nothing is too much trouble" attitude Fully flexible, including evenings and weekends Approachable, helpful, organised, strong attention to detail and a strong team player Our Fantastic Benefits Tenpin Treats - Retailer discounts and Best Doctors Free Bowling for family and friends Free Food (when working 6+ hours) Enhanced Maternity, Paternity, Adoption leave Medicash Employee Assistance Programme Free counselling Life assurance (2x annual salary) Long Service Awards Recommend a Friend Scheme On the Spot Rewards Career Development Looking for career development? Tenpin is the place to start. We value great people and offer opportunities for advancement, with many of our managers having started as Team Members. What Happens Next? Ready to grow your career with us? Click apply and complete our quick 2-minute application.
Oct 02, 2025
Full time
Customer Service Assistant - Chester Are you looking to work in a fun environment where confidence, energy, and a positive attitude are all you need? The rest we can teach you! We have something fun for all the family to do, regardless of age. Our centres are fantastic places to visit, and even better places to work in. Why not come and help us entertain? We love to entertain-it's in our DNA! Beyond bowling, we offer Escape Rooms, Karaoke, a 4D Laser Arena, Soft Play, Arcade Machines, Pool Tables, licensed bars with cocktails, and a fabulous food menu. The Role As a Customer Service Assistant, you'll provide an excellent customer experience by managing reception bookings, addressing enquiries, identifying sales opportunities, hosting events, maintaining cleanliness, and preparing food and drinks. You'll work across various departments, from running the Laser Arena and hosting Escape Room experiences to managing karaoke rooms and serving drinks at the bar. Every day will bring something new, keeping the fun flowing! You should be efficient, proactive, friendly, and confident in customer interactions, with exceptional service as your priority. Skills You Need Determined, enthusiastic, and able to work in a fast-paced environment Excellent customer service, communication skills, and a "nothing is too much trouble" attitude Fully flexible, including evenings and weekends Approachable, helpful, organised, strong attention to detail and a strong team player Our Fantastic Benefits Tenpin Treats - Retailer discounts and Best Doctors Free Bowling for family and friends Free Food (when working 6+ hours) Enhanced Maternity, Paternity, Adoption leave Medicash Employee Assistance Programme Free counselling Life assurance (2x annual salary) Long Service Awards Recommend a Friend Scheme On the Spot Rewards Career Development Looking for career development? Tenpin is the place to start. We value great people and offer opportunities for advancement, with many of our managers having started as Team Members. What Happens Next? Ready to grow your career with us? Click apply and complete our quick 2-minute application.
Premier Work Support are currently looking for a permanent Food and Beverage Assistant Manager to support the day-to-day operations across our premium lounges, caf s, bars, and restaurants. You will lead the F&B team, manage stock, oversee rotas, and ensure high standards of service and compliance, all while working in one of the most exciting settings around. What we are looking for: Supervisory experience in a hospitality setting Level 2 Food Hygiene & Health and Safety Strong knowledge of both Front and Back of House operations Experience working to KPIs and managing budgets What is in it for you? Funded apprenticeships (Level 3-7) Medicash healthcare support & retail discounts Discounted BUPA dental plans Access to wellbeing and EAP services Gym, travel, and retail perks Cycle to Work & Costco schemes Parking available This is a shift-based role that includes early mornings, evenings, weekends, and bank holidays - trading hours between 03:00am - 00:00am - please note you will not be working all of these hours, shifts will fall in these hours. If this is the role for you, please apply today!
Oct 01, 2025
Full time
Premier Work Support are currently looking for a permanent Food and Beverage Assistant Manager to support the day-to-day operations across our premium lounges, caf s, bars, and restaurants. You will lead the F&B team, manage stock, oversee rotas, and ensure high standards of service and compliance, all while working in one of the most exciting settings around. What we are looking for: Supervisory experience in a hospitality setting Level 2 Food Hygiene & Health and Safety Strong knowledge of both Front and Back of House operations Experience working to KPIs and managing budgets What is in it for you? Funded apprenticeships (Level 3-7) Medicash healthcare support & retail discounts Discounted BUPA dental plans Access to wellbeing and EAP services Gym, travel, and retail perks Cycle to Work & Costco schemes Parking available This is a shift-based role that includes early mornings, evenings, weekends, and bank holidays - trading hours between 03:00am - 00:00am - please note you will not be working all of these hours, shifts will fall in these hours. If this is the role for you, please apply today!
