169 jobs found

Job Title: Benefits & Local Taxation Officer Location: Newham Rate: 20.38 PAYE hour Term: Temp 3 months Are you passionate about making a difference in your community? Do you thrive in a dynamic environment where your expertise can help residents navigate essential services? If so, we want you to join our team as a Benefits & Local Taxation Officer! What You'll Do: Serve our community by ensuring accurate council tax collection and benefit payments. Resolve inquiries with effective communication, minimising complaints and fostering positive relationships. Participate in service development initiatives to enhance our offerings. Uphold health and safety standards while promoting a culture of well-being and compliance. Your Role Includes: Managing customer interactions with empathy and professionalism, ensuring their needs are met promptly. Collaborating with various stakeholders and supporting corporate projects. Keeping abreast of changes in legislation and best practices in council tax and benefits. Working flexibly across service points, including home visits when necessary. Who You Are: A dedicated professional with a commitment to equality and diversity. Experienced in processing Housing Benefit and Council Tax Reduction claims. Proficient in IT systems and capable of managing data accurately. A strong communicator with excellent problem-solving skills. If you're ready to embrace a rewarding challenge and contribute to our vision of seamless customer-focused service delivery, apply now! Join us in putting people at the heart of everything we do! Apply today and make a difference! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)

Employer: Sefton Metropolitan Borough Council Location: Sefton Metropolitan Borough Council, Magdalen House/Agile Contract: Permanent Working Pattern: Part Time Hours: 18 hours per week. DBS Check: No Closing Date: 13/05/2026 at 23:59 Reference: HPP/26/335123 An exciting opportunity has arisen to join the Public Protection Service in Sefton. A busy and vibrant Department undertaking statutory and regulatory functions across Environmental Health, Trading Standards and Licensing. We are looking for a motivated, experienced and appropriately qualified Senior Technical Officer or Environmental Health Practitioner to undertake all operational aspects of the Food and Safety Teams work. Candidates should hold the Higher Certificate in Food Premises Inspection and ideally the Food Standards module (the post would also be suitable for a qualified Environmental Health Officer with EHORB registration). As part of your role, you will be required to: Deliver statutory functions in Food Hygiene, Food Standards and Health & Safety in the workplace including programmed inspections and investigations. Investigate notifiable diseases and work in partnership with the UK Health Security Agency. Undertake sampling in accordance with regional programmes and campaigns. Provide expert advice to businesses and Council departments on compliance and best practice. Take enforcement action where necessary, including preparing statutory notices, prosecution files and attending court. Respond to complaints and requests for service from members of the public. Contribute to service improvements and wider regulatory projects. A relevant food qualification that meets FSA requirements for conducting inspections. Ability to carry out inspections independently and work as part of team when required. Meets the FSA Competency Framework. Closing Date - 13/05/2026 Provisional Interview Date - 08/06/2026 We reserve the right to close this vacancy early if we receive a high volume of applications. EQUAL OPPORTUNITIES Sefton Council strives to ensure that our workforce is inclusive and representative of our communities. A diverse workforce is important to us, our staff bring with them a wide range of experiences, views, ideas, and innovations, and we are committed to providing an environment that recognises, respects, and values everybody's identity, where individual differences are strengths and where everyone can thrive and maximise their potential.We are always open to learning and growing as an organisation, and we welcome new ideas and initiatives that promote equality, diversity and inclusion. We are an Equal Opportunities Employer; all candidates will receive equal treatment. Our decision to appoint will be based upon whether an individual's skills, experience, qualifications, and abilities make them the most suitable candidate for the role. Please note that all disabled applicants who meet the essential criteria for these jobs (as given in the Person Specification) and who want to apply under the Disability Confident Scheme will be invited to interview. If you are currently in care or have previously been in care, we provide a guaranteed interview scheme for care experienced people if you meet the essential requirements for the role. How to apply Please apply online via the link provided. Please note, we do not accept CV's (unless specified on the advert). Please fully complete the online application form.

Quality Systems Technologist Salary: Competitive salary Benefits: Company share save scheme, Pension, Life insurance Location: Sutton Bridge Ways of Working: Site Based Hours of work: 8:30-17:00 Contract Type: FTC-12 Months Why Greencore? Following the combination with Bakkavor in January 2026, we're one of the UK's leading creators of convenience food, driven by a simple purpose: to make every day taste better. As a vibrant and fast-moving business, we're proud to employ over 28,000 talented colleagues across 36 manufacturing sites and 21 distribution depots in the UK and the US. Together, we bring delicious food to life. Our products cover every meal occasion from breakfast through to dinner and dessert, with lunch and snacking in between. In FY25, our shared passion helped us achieve combined revenues of approximately £4bn. Our extensive direct to store (DTS) network, with 17 depots across the UK, allows us to deliver fresh and frozen food both our own and from trusted partners to thousands of stores every day, ensuring consumers enjoy the very best, whenever and wherever they shop. Here at our site in Sutton Bridge is home to around 225 colleagues, producing chilled Indian ready meals for a dedicated customer. What you'll be doing As a Compliance Technologist, you'll support the Technical function by ensuring legal, food safety and quality compliance across the site. You'll provide technical support to customers, suppliers and internal teams while maintaining robust systems, reporting and audit readiness. Role Accountabilities • Provide administrative support for QMS and HACCP compliance • Generate, maintain and report Technical KPI data • Log, Monitor and trend non-conformance, complaints, microbiological and nutritional surveillance data • Coordinate pest control activity and ensure compliance with scheduled visits - remove • Maintain and update the Allergen Risk Assessment and supporting activities eg validation, verification • Perform data entry, trend analysis, manage change procedures and respond to technical information requests • Conduct traceability exercises and drive system improvements • Support audits, site visits and customer communications • Complete internal audits and manage non-conformances • Work with the Specification Technologist to create and update finished product specifications - Remove • Support product launches, delists and promotional activity • Assist with export documentation compliance and veterinary officer visits • Provide flexible support across the Technical team and contribute to projects Manage raw materials non-conformance issues and liaises with suppliers to implement root cause analysis and corrective actions effectively. Complete routine sampling and monitoring of raw materials and communicate effectively with suppliers to support continuous improvement. What we're looking for • Experience in a technical or compliance role within a manufacturing environment • Strong understanding of food safety, quality and compliance systems • Good analytical skills with the ability to interpret and trend data • Clear and effective written and verbal communication skills • Strong organisational skills and attention to detail • Ability to work calmly and methodically in a fast-paced environment • A proactive and solutions-focused approach • Flexibility to adapt to changing priorities • Professional approach with a strong sense of accountability At Greencore we put our people at the core. We celebrate their differences and help everyone to be themselves at work. Together we make every day taste better. If this sounds like you, join us and grow with Greencore, and be a part of driving our future success. What you'll get in return • Competitive salary • Company share save scheme • Pension • Life insurance • Greencore Qualifications • Exclusive Greencore employee discount platform Throughout your time at Greencore, you will be supported with on-the-job training and development opportunities to further your career.

About Us Connect2Kent provides a managed service across all sectors providing temporary, contract and interim opportunities into Kent County Council. Our service is built on our values of ethical, trustworthy, and caring, and our profits are returned to our Local Authority shareholders. About the Role Provide an administrative support service to the operations manager and centre/home, to support the young people residing at Centre/home. What is the day-to-day of the role: Produce all types of work processing on behalf of the line manager and other staff and tracking responses. Act as the main point of contact for the unit, investigating complex queries and simple complaints, assessing the nature of calls/emails, referring them to the appropriate person without referral to the line manager where possible. Develop, maintain and monitor all office systems, including database and filing systems. Arrange and coordinate appointments and meetings on behalf of the line manager and other staff with unit. Arrange and coordinate appointments for the service users, including booking health appointments and interpreters. Administer personnel procedures on behalf of the line manager/team. Support managers and support staff with client care issues, including transport for clients, taking and recording referrals. Required Skills and Qualification Officer administration experience Experience of drafting correspondence Experience of working with a social care environment Computer literacy Ability or organise and prioritise workload. Ability to take accurate notes and minutes. Commitment to equalities. Benefits No weekend working. 37 hours per week. Monday - Friday 08:30-17:00 APPLY NOW! Connect2Kent is a trading style of Commercial Services Kent LTD - A company wholly owned by Kent County Council. Connect2Kent is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.

Purpose of the Job Rehabilitation Officer Visual Impairment To provide Rehabilitation Assessment and Mobility Training to Adults who are blind, Deafblind and partially sighted, who are residents of; or are the responsibility of the London Borough of Lambeth, are in their own homes or at other suitable locations as appropriate. At all times give due regard to Council Departments and Service Units policies and practices when carrying out his/her responsibilities. To monitor, update and add to the Lambeth Council Registration Certificate of Visual Impairment following Certification by a Consultant Ophthalmologist. Duties & Responsibilities Rehabilitation Officer Visual Impairment 1. Assess the rehabilitation and mobility needs of visually impaired people for training to enable them to maintain or improve their independence, confidence and abilities. 2. Through risk assessment and provision of resources and or equipment, equipment which will help reduces risk of accidents to the person i.e. walking in to road, burns from cooking etc . 3. To assess the needs of people newly registered as blind or partially sighted for services provided by the Team or for referral to other agencies, liaising with carers and others where appropriate. 4. Provide or assist with rehabilitation and mobility training for visually impaired people on an individual or group basis. 5. Train service users for independent living with skills to maintain their independence, including daily living, mobility and orientation, personal hygiene, use of special equipment, communication aids etc. 6. Following a VRS assessment to advise on the provision of equipment required; demonstrate and train in its use in accordance with National and Local guidelines. 7. To ensure that work is regularly reviewed, monitored, recorded and evaluated in order to maintain high quality services. 8. To maintain a range of costed resource information that is accessible to users, carers and other colleagues. 9. Provide Mobility and Life Skill training to children under 18 years old, through risk assessment and age appropriate training i.e. management of personal care, to remain safe inside and outside their home . 10. To provide training in road awareness, transport mobility, joint working with Transport for London on the tubes, trains, and buses etc . 11. Provide Mobility training in all weather conditions as required by the Service User including snow and rain . 12. Assess Service Users with Dual Sensory Loss - Deafblind - and with Multiple Disabilities; Adults with a Learning Disability and Adults over 65 years of age. Job Activities Rehabilitation Officer Visual Impairment 1. To respond professionally to requests for assistance, taking sufficient basic information about the needs in question so as to be able to determine the level and type of assessment required. 2. To maintain up to date case records in line with national and local policies, practices and procedures and to write reports to a professional standard that informs Management. 3. To inform the Line Manager of specific needs that cannot be met due to unavailability of resources or because of inadequate financial provision. 4.Liaise regularly with Voluntary Agencies Royal National Institute for the Blind, Action for the Blind, SENSE etc . To keep abreast and up to date with new developments, in technology, equipment and methodologies, relating to visual impairment. Make appropriate recommendation for change with regard to Best Value. 5. Establish and deliver Visual Impairment Awareness training to care staff in care homes or service users own home. Provide awareness training to train the trainers, social workers and other staff within care management. 6. Joint working with Health professionals in Low Vision Clinics in Hospitals, screen and fast track the process for assessment and or equipment. 7. To work with complex and contentious issues relating to sight loss, Dual Sensory Loss, Deafblind and Partially Sighted. 8.Manage workload demands and conflicting priorities, prioritise work load delivery. 9. Adhere to the Council and Departmental Policies and Procedures, including Confidentiality, Access to client records, Complaints procedure, Health & Safety, Equal Opportunities and Adult Protection. Good understanding of adult community care activity in relation to statutory, voluntary or private social care sector. Knowledge of causes and effects of common disabling medical conditions. Relevant Experience Rehabilitation Officer Visual Impairment Considerable experience of working within a social care setting where you are/were working with people with disabilities or older people. Considerable experience of working with people who have limited or no verbal communication including understanding of how to work with people who have a cognitive impairment. Considerable experience of working with vulnerable adults in the community with experience of assessing need via assessment or review or using assessment skills to meet current need. Able to manage a work load to agreed targets and able to use initiative and work without direct supervision. Qualification Rehabilitation Officer Visual Impairment A foundation degree level qualification in Rehabilitation Work (Visual Impairment) or an equivalent qualification.

Belmont Recruitment are currently looking for a Customer Liaison Officer / Complaints Officer to join Nottingham City Council's Housing Service on an initial 3 month temporary contract. This is a full-time role working 37 hours per week, Monday to Friday. Key Responsibilities Investigate and resolve customer enquiries and complaints, providing clear written and verbal reports Ensure all complaints are managed in line with policy, escalating where necessary Act as the first point of contact for customer information, coordinating responses across teams Liaise with tenants regarding works programmes and investment plans Attend customer meetings, inductions, open days, and engagement events Gather and analyse tenant satisfaction data, identifying trends and areas for improvement Support the Project Manager with reports and action plans to enhance service performance Record and promote positive customer feedback to support service improvement Requirements: Strong communication and interpersonal skills Experience handling complaints, customer enquiries, or tenant liaison Full UK Drivers Licence Please reply with an up to date CV ASAP if this role would be of interest to you!

Description Our local government clients in Greenwich, Greater London, seek a Complaints & Information Governance Officer to be responsible for dealing effectively with the corporate complaints, school complaints, statutory social care complaints, Ombudsman and Information Commissioner's Office enquiries, Freedom of Information and Data Protection Act enquiries, and Members' Enquiries to the Directorate of Children's Services. Responsibilities To be responsible for dealing effectively with the corporate complaints, school complaints, statutory social care complaints, Ombudsman and Information Commissioner's Office enquiries, Freedom of Information and Data Protection Act enquiries, and Members' Enquiries to the Directorate of Children's Services. To work as part of a team delivering high-quality services across the remit of the service, having lead responsibility for one or two of the following areas, i.e. (i) Complaints, (ii) Freedom of Information, (iii) Data Protection, (iv) Members' Enquiries. To develop and maintain good relations with service areas and partner agencies To maintain a good working knowledge of the legislation, policies and protocols relevant to the service's work, e.g., Information governance and complaints procedures relevant to Children's Services. To provide an excellent and professional standard of service to all stakeholders, including the provision of advice and guidance. Qualifications Essential GCSE Grade (or equivalent) in English Language and Mathematics. Degree and equivalent experience dealing with complaints relating to Children's Services Advanced Microsoft Office, Word, Excel, Outlook, Social Media and CRM Criteria for Shortlisting Experience of working in at least one of the following specialist areas, FOIA, DPA, Complaints or Member Enquiries Knowledge of complaints processes, including mechanisms for resolving complaints informally and the use of Alternative Dispute Resolution mechanisms. Excellent working knowledge of the Complaints procedures applicable to Children's Services, Schools, Freedom of Information Act, Data Protection Act, and information sharing legislation. Experience of successfully dealing with colleagues and the public, including communicating difficult issues effectively both orally and in writing. Knowledge of records management and retrieval systems and record-keeping protocols. Experience of working with computer-based systems, in particular Microsoft Excel, e-mail and scanning facilities. Demonstrable Understanding of the application of confidentiality principles to the area of work. Experience in project management and/or research work and relevant techniques. Experience in facilitating complaint resolution meetings. Experience in writing reports Experience in undertaking complex investigations. Compliance Requirements 3 Years References Willing to engage in the Pre-Engagement Questionnaire and mandatory pre-screening application process. Diamond Blaque Group, a leading public-sector provider, is acting as the employment Business for this vacancy. We are dedicated to fostering an inclusive environment that values diversity and equal opportunity in the workplace.

Job Title: Housing Liaison Team Leader Location: London Borough of Newham Contract Type: Temporary Rate: 26.13 PAYE hour Are you passionate about housing and eager to make a positive impact in your community? Our client is searching for a dynamic and experienced Housing Liaison Team Leader to spearhead a team dedicated to providing top-notch housing management services in Newham. About the Role: As the Housing Liaison Team Leader, you will lead a team of Housing Liaison Officers and Resident Service Officers, ensuring services are customer-centred and delivered to the highest standard. This is a hands-on leadership role where your efforts will directly enhance the quality of life for residents across the borough. What You'll Be Doing: Lead and Support Your Team: Motivate and manage your team to deliver excellent housing services. Conduct one-on-ones, appraisals, and support staff development. Deliver Excellent Housing Services: Oversee mixed tenure properties, manage tenancy conditions, and ensure regular estate inspections. Tackle Anti-Social Behaviour: Handle ASB cases promptly, working closely with enforcement teams and maintaining accurate case records. Community Engagement: Support community activities and collaborate with internal and external partners to enhance neighbourhood safety. Health, Safety, and Compliance: Ensure your team adheres to health and safety policies and procedures. Escalations and Complaints: Be the first point of contact for complex inquiries, ensuring fair and timely resolutions. What We're Looking For: Proven experience managing a high-performing team. Strong background in housing management and knowledge of housing law. Ability to engage positively with residents, even in challenging situations. Strong organisational skills and sound judgement. Personal Qualities: A genuine commitment to delivering excellent housing services. Flexible, empathetic, and approachable leadership style. If you're ready to take the next step in your career and make a difference in the community, we want to hear from you! Join our client in shaping a brighter future for residents in Newham. Apply today! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)

Marks Consulting Partners are currently looking for an Allocations Manager to work with one of our Local Authority clients in London. What the Job Will Be Doing Oversee the delivery of allocations within the Homelessness Service, ensuring compliance with Part VI & Part VII of the Housing Act 1996 Manage and coordinate Section 202 Reviews, ensuring decisions are legally robust and defensible Lead on Stage 1 & Stage 2 complaints, including responses to Housing Ombudsman enquiries Ensure suitability decisions, discharge of duty, and housing offers are made in line with legislation and policy Act as the escalation point for complex homelessness and allocations cases Work closely with Housing Options, Temporary Accommodation and Lettings teams to ensure smooth move-on pathways Identify and resolve service issues, including backlogs in reviews, complaints, and allocations Implement and improve processes, policies, and quality assurance frameworks Monitor and report on service performance, KPIs, and risk areas Provide technical guidance and support to officers, ensuring high-quality decision making What You Will Need Strong knowledge of Housing Act 1996 (Part VI & VII) and the Homelessness Reduction Act 2017 Proven experience managing Section 202 Reviews Experience handling Stage 2 complaints and dealing with the Housing Ombudsman Background in allocations and/or homelessness services within a Local Authority Experience managing complex cases involving suitability, discharge of duty, and housing needs Ability to manage workloads, prioritise effectively, and drive service improvements Strong written skills, particularly in producing robust and defensible decisions

User Support Officer We are seeking a detail-focused User Support Officer to deliver high-quality support across digital public services in a fully remote, flexible role. Position: User Support Officer Salary: £28,000 to £30,000 FTE (pro rata) Location: Remote, UK-based Hours: Part time, 20 hours per week (4 hours per day, split across 5 days) Contract: Permanent Closing Date: Sunday 3 May 2026 Interviews: Mid May via video About the role This is an opportunity to join a purpose-driven organisation delivering digital services that support public engagement and access to information. You will manage a varied caseload of user enquiries, ensuring a high standard of support while identifying and handling sensitive or high-risk cases appropriately. Key responsibilities include: Managing incoming enquiries across multiple digital platforms Triaging, prioritising and responding to user queries efficiently Identifying and escalating high-risk, safeguarding or data protection issues Providing clear guidance to users, including those in complex or difficult situations Maintaining accurate records and ensuring enquiries are followed through to resolution Identifying trends or recurring issues to support service improvements Updating help content, guidance and internal documentation Working collaboratively with internal teams About you You will be confident managing high volumes of enquiries while maintaining accuracy and attention to detail. You will have: Experience providing user support within digital or information-heavy environments Ability to recognise and manage sensitive or high-risk cases Knowledge of data protection principles in a support or case-handling setting Strong written communication skills with a clear and empathetic approach Experience managing multiple enquiries and meeting deadlines Good organisational skills and attention to detail Ability to work effectively in a remote team Desirable: Experience using helpdesk or ticketing systems Experience supporting online platforms or digital services Experience contributing to user guidance or knowledge bases Interest in public service or digital access to information About the organisation This organisation is a purpose-driven charity that develops digital tools to support public engagement, transparency and community collaboration. They operate as a fully remote team with a flexible and supportive working environment. Other roles you may have experience of could include; User Support Officer, Customer Support Officer, Case Officer, Caseworker, Information Officer, Customer Experience Advisor, Complaints Officer, Service Support Officer, Public Services Advisor, Community Support Officer. Please note this role is advertised by the recruitment agency acting for the client Not For Profit People.

ob Title: Risk & Compliance Officer Location: North East Salary: Competitive, dependent on experience Job Type: Full-time, Permanent About the Firm: We are a well-established and forward-thinking law firm with a strong reputation for delivering high-quality legal services. Due to continued growth, we are seeking an experienced Risk & Compliance Officer to join our team and play a key role in maintaining and enhancing our regulatory and compliance framework. The Role: As a Risk & Compliance Officer, you will support the firm in ensuring adherence to all relevant legal, regulatory, and professional standards. You will work closely with senior management to identify, assess, and mitigate risks while promoting a strong culture of compliance throughout the business. Key Responsibilities: Monitoring and ensuring compliance with SRA regulations and other applicable legal frameworks Assisting with the development, implementation, and review of internal compliance policies and procedures Managing and maintaining the firm's risk register Conducting file reviews and internal audits Supporting AML, KYC, and conflict checking processes Investigating and reporting breaches, incidents, and complaints Delivering compliance training to staff across the firm Acting as a point of contact for compliance-related queries Requirements: Proven experience in a Risk & Compliance role within a law firm (essential) Strong knowledge of SRA Standards and Regulations Experience handling AML, GDPR, and regulatory compliance matters Excellent attention to detail and analytical skills Strong communication and interpersonal abilities Ability to work independently and manage multiple priorities Desirable: Previous experience supporting COLP/COFA functions Relevant compliance or legal qualifications What We Offer: Competitive salary and benefits package Opportunities for professional development and career progression A supportive and collaborative working environment Flexible working options (where applicable) How to Apply: If you are an experienced Risk & Compliance professional looking to take the next step in your career within a reputable law firm, we would love to hear from you. Please submit your CV for consideration.

ob Title: Risk & Compliance Officer Location: North West (Warrington) Salary: Competitive, dependent on experience Job Type: Full-time, Permanent About the Firm: We are a well-established and forward-thinking law firm with a strong reputation for delivering high-quality legal services. Due to continued growth, we are seeking an experienced Risk & Compliance Officer to join our team and play a key role in maintaining and enhancing our regulatory and compliance framework. The Role: As a Risk & Compliance Officer, you will support the firm in ensuring adherence to all relevant legal, regulatory, and professional standards. You will work closely with senior management to identify, assess, and mitigate risks while promoting a strong culture of compliance throughout the business. Key Responsibilities: Monitoring and ensuring compliance with SRA regulations and other applicable legal frameworks Assisting with the development, implementation, and review of internal compliance policies and procedures Managing and maintaining the firm's risk register Conducting file reviews and internal audits Supporting AML, KYC, and conflict checking processes Investigating and reporting breaches, incidents, and complaints Delivering compliance training to staff across the firm Acting as a point of contact for compliance-related queries Requirements: Proven experience in a Risk & Compliance role within a law firm (essential) Strong knowledge of SRA Standards and Regulations Experience handling AML, GDPR, and regulatory compliance matters Excellent attention to detail and analytical skills Strong communication and interpersonal abilities Ability to work independently and manage multiple priorities Desirable: Previous experience supporting COLP/COFA functions Relevant compliance or legal qualifications What We Offer: Competitive salary and benefits package Opportunities for professional development and career progression A supportive and collaborative working environment Flexible working options (where applicable) How to Apply: If you are an experienced Risk & Compliance professional looking to take the next step in your career within a reputable law firm, we would love to hear from you. Please submit your CV for consideration.

ob Title: Risk & Compliance Officer Location: South Yorkshire Salary: Competitive, dependent on experience Job Type: Full-time, Permanent About the Firm: We are a well-established and forward-thinking law firm with a strong reputation for delivering high-quality legal services. Due to continued growth, we are seeking an experienced Risk & Compliance Officer to join our team and play a key role in maintaining and enhancing our regulatory and compliance framework. The Role: As a Risk & Compliance Officer, you will support the firm in ensuring adherence to all relevant legal, regulatory, and professional standards. You will work closely with senior management to identify, assess, and mitigate risks while promoting a strong culture of compliance throughout the business. Key Responsibilities: Monitoring and ensuring compliance with SRA regulations and other applicable legal frameworks Assisting with the development, implementation, and review of internal compliance policies and procedures Managing and maintaining the firm's risk register Conducting file reviews and internal audits Supporting AML, KYC, and conflict checking processes Investigating and reporting breaches, incidents, and complaints Delivering compliance training to staff across the firm Acting as a point of contact for compliance-related queries Requirements: Proven experience in a Risk & Compliance role within a law firm (essential) Strong knowledge of SRA Standards and Regulations Experience handling AML, GDPR, and regulatory compliance matters Excellent attention to detail and analytical skills Strong communication and interpersonal abilities Ability to work independently and manage multiple priorities Desirable: Previous experience supporting COLP/COFA functions Relevant compliance or legal qualifications What We Offer: Competitive salary and benefits package Opportunities for professional development and career progression A supportive and collaborative working environment Flexible working options (where applicable) How to Apply: If you are an experienced Risk & Compliance professional looking to take the next step in your career within a reputable law firm, we would love to hear from you. Please submit your CV for consideration.

We are recruiting on behalf of a local authority for an experienced Housing Allocations Officer to join a high-performing team responsible for delivering fair, transparent and legally compliant housing services. This is an excellent opportunity for a skilled casework and complaints professional to apply their expertise in a regulated, customer-focused environment, supporting individuals and families in accessing housing services. About the Role You will manage a varied and often complex caseload, ensuring housing applications, allocations and associated enquiries are handled efficiently, sensitively and in line with policy and legislation. The role requires strong analytical ability, sound judgement and a commitment to delivering high-quality outcomes, particularly when dealing with vulnerable individuals or sensitive cases. Key Responsibilities of a Housing Allocations Officer: Manage housing applications, assessments and allocations in accordance with legislation and local policy Investigate and resolve complex or escalated housing cases, complaints and disputes Produce clear, accurate case records, decision letters and reports Ensure compliance with regulatory frameworks, safeguarding requirements and service standards Liaise with internal teams, external partners and stakeholders to support effective service delivery Identify trends, risks and service issues, contributing to continuous improvement initiatives Support customers with empathy and professionalism, particularly in sensitive or high-risk situations About You: Experience managing complex, high-volume caseloads Excellent written communication skills, including report writing and decision-making documentation Strong understanding of fairness, compliance and evidence-based decision making Ability to handle sensitive situations with empathy and professionalism Analytical skills with the ability to identify trends and improve service delivery Experience working with vulnerable individuals and applying safeguarding principles Desirable Experience for this Housing Allocations Officer role: Experience within housing allocations, homelessness services or local government Knowledge of relevant housing legislation and policy frameworks Background in complaints handling, investigations or legal/regulatory work Role Benefits: Hybrid working - 2 days in the office 3 days WFH In person training provided Competitive hourly rate 5 month contract If this Housing Allocations Officer position is of interest, please apply or contact (url removed)

Complaints Support Officer We are seeking a proactive and customer-focused Complaints Support Officer to join a busy Corporate Complaints Team. This is a varied and rewarding role supporting the effective handling of complaints, enquiries and feedback, ensuring a high-quality and consistent service is delivered across the organisation. About the role You will support the day-to-day operation of the complaints function, managing a caseload of enquiries and complaints from receipt through to resolution. This includes assessing cases, liaising with stakeholders, monitoring progress, and ensuring responses are delivered within agreed timescales. You will work closely with internal teams, senior stakeholders, and external bodies, providing advice and guidance on complaints procedures while maintaining accurate records and producing performance reports. The role also involves supporting Freedom of Information and Subject Access requests, as well as contributing to service improvements and policy development. Key responsibilities Receive, assess and manage complaints, enquiries and correspondence Maintain and monitor cases using a case management system Liaise with stakeholders including members of the public, senior staff, MPs and external organisations Provide advice and guidance on complaints handling processes Produce reports and performance data to support service improvements Ensure all communication is clear, timely and customer-focused Handle sensitive and confidential information in line with data protection requirements About you You will have experience working in a fast-paced administrative or customer-focused environment, with the ability to manage sensitive or complex enquiries professionally. You will also bring: Strong communication and interpersonal skills Excellent organisational skills and attention to detail The ability to work independently and prioritise workloads Confidence using IT systems and managing data A calm and professional approach when dealing with challenging situations This is an excellent opportunity for someone looking to develop their experience in complaints handling, governance, or customer services within a supportive and professional environment.

Are you passionate about supporting tenants and landlords in navigating the complexities of housing legislation? Do you have a keen understanding of tenancy rights and a drive to make a difference in your community? If so, we have an exciting opportunity for you! Join our public sector clients' dynamic Housing Services team as a Tenancy Relations Officer ! In this vital temporary role, you will be instrumental in ensuring compliance with housing laws while advocating for tenant rights under the Protection from Eviction Act 1977 and the upcoming Renters Rights Act 2025. Due to the investigative and enforcement responsibilities this role may suit someone with Private Sector Housing or Fraud experience also. This is a full time role (36 hours each week, Monday to Friday) and based in our clients' office in Haywards Heath (Mid Sussex) for 2 days each week. Access to own transport is desirable as some travel in the district may be required. Key Responsibilities: Tenant Protection & Enforcement: - Investigate complaints of illegal eviction and landlord harassment, utilizing your expertise in the Protection from Eviction Act 1977. - Enforce tenants' rights by preparing case files for fines or prosecution, and using PACE powers to interview suspects. - Collaborate with legal teams and present cases in court as necessary. Implementing the Renters Rights Act 2025: - Advise landlords and tenants on new legal obligations, including the abolition of Section 21 'no fault' evictions. - Contribute to policy development to reflect legislative changes. Advice & Advocacy: - Provide impartial advice to tenants and landlords on rights and responsibilities. - Support vulnerable tenants facing eviction, ensuring they are informed of their options. Partnership Working: - Collaborate with internal departments and external bodies for coordinated responses. - Deliver training and briefings to colleagues and stakeholders on tenancy relations. Case Management & Reporting: - Maintain accurate records and prepare detailed reports for enforcement actions. - Provide regular performance reports to management to meet key performance indicators (KPIs). What We're Looking For: A motivated individual with a solid understanding of housing and tenancy laws. PACE-trained (Police and Criminal Evidence Act 1984), with a proactive approach to conflict resolution and legal compliance. Excellent communication skills, with the ability to engage effectively with diverse audiences. A team player who thrives in a collaborative environment and is committed to making a positive impact. Why should you apply? Be part of a dedicated team focused on improving housing services and tenant rights. Opportunity to contribute to meaningful change in the community. Competitive hourly rate and a supportive work environment. If you're ready to take on this rewarding challenge and make a real difference, we want to hear from you! Apply today and embark on a fulfilling journey in social housing as a Tenancy Relations Officer.

Neighbourhood Officer Islington, London Temp Ongoing Full Time An excellent opportunity has arisen for an experienced Neighbourhood Officer to join a respected Housing Association in Islington, delivering high-quality neighbourhood and tenancy management services to residents across a diverse London community. THE ROLE As a Neighbourhood Officer, you will be responsible for delivering a proactive, resident-focused housing management service, ensuring estates are safe, well-maintained, and communities are supported to thrive. Manage a defined patch, delivering effective tenancy and neighbourhood management services Carry out estate inspections and coordinate routine maintenance in communal areas Investigate and manage anti-social behaviour (ASB) cases and tenancy breaches Work closely with repairs, contractors and internal teams to resolve estate-based issues Support residents with tenancy sustainment and signpost to relevant services Handle resident enquiries, complaints and complex casework in a timely and professional manner Ensure compliance with policies, procedures, and relevant housing legislation THE CANDIDATE The successful candidate will have previous experience working in a similar Neighbourhood Officer, Housing Officer or Tenancy Management role within a Housing Association or Local Authority setting. Strong knowledge of tenancy management and housing legislation Experience managing estate inspections and coordinating communal repairs/maintenance Proven track record of handling ASB and complex resident cases Excellent communication skills with the ability to build relationships with diverse communities Ability to prioritise workloads effectively and manage competing deadlines THE CONTRACT WORKING HOURS Full Time Monday-Friday 9-5 Patch based, Islington LENGTH OF CONTRACT 3 Month Contract, temp-perm RATE The pay for the role is 25.15 per hour LTD company rate. The PAYE equivalent is 21.44 per hour, inclusive of holiday. HOW TO APPLY If interested in this role, please apply directly or email (url removed) or call (phone number removed) and ask for Beth to discuss further Know someone perfect for this role? We offer a 250 referral bonus for successful candidate recommendations!

We're recruiting an experienced Tenancy Support Officer (New Builds) to support residents settling into new homes within a busy local authority housing service. This is a frontline, resident-focused role supporting new and transferring tenants during the critical first 6-12 months of their tenancy. You will work closely with vulnerable households to provide tailored support, prevent tenancy breakdown, and ensure successful long-term sustainment across new build properties. The Role - Manage a caseload of new and transferring tenants, providing tailored tenancy sustainment support - Assess individual needs and develop personalised support plans to promote independent living - Support tenants to settle into their homes, understand tenancy conditions and manage their tenancies effectively - Work closely with tenancy enforcement and income teams to support tenancy sustainment and address risks early - Monitor rent accounts, support with arrears prevention and refer for financial and welfare advice where needed - Support tenants to access welfare benefits, manage finances and maximise income - Carry out risk assessments, particularly for vulnerable tenants with complex needs including mental health or substance misuse - Refer and coordinate support with external agencies including social services, mental health services, probation and voluntary organisations - Attend multi-agency meetings including MARAC, safeguarding, hoarding and high-risk panels - Maintain accurate case records, support plans and performance data on housing systems - Liaise with tenants and advocate on their behalf in relation to ASB, tenancy issues and service access - Support tenants with practical aspects of maintaining their home including reporting repairs and managing their environment - Investigate and respond to complaints from residents, MPs and Councillors - Work collaboratively with housing officers and estate teams to support tenancy management across new build schemes - Ensure all work is delivered in line with housing legislation, safeguarding responsibilities and council policies Key Requirements - Experience working with social housing tenants within a local authority, housing association or similar environment - Strong experience supporting vulnerable residents with complex needs - Knowledge of welfare benefits, housing legislation and tenancy management principles - Experience managing caseloads, carrying out assessments and developing support plans - Ability to handle complex cases and present at multi-agency meetings or case conferences - Strong communication and interpersonal skills, with the ability to build trust and influence outcomes - Experience working with partner agencies including health, social care and support services - Good understanding of safeguarding for children, young people and vulnerable adults - Ability to manage competing priorities and deliver outcomes in a fast-paced environment - Strong IT skills including Microsoft Office and housing management systems - Understanding of ASB, tenancy issues and early intervention approaches - Ability to work collaboratively as part of a wider housing service What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from Tenancy Support Officers, Housing Officers and Tenancy Sustainment professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in housing recruitment. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.

One of my local authority clients in the Hertfordshire region are currently on the search for a Senior Private Sector Housing Officer. Role: Private Sector Housing Officer Rate: Neogitable Start date: ASAP Working pattern: 2 days on site 37hrs Role Duties: Investigation of complaints regarding housing in line with council policies and procedures, using the Housing Health and Safety Rating System (HHSRS). Where appropriate, to initiate and follow through formal enforcement action under Housing Act 2004. Mandatory licensing of houses in multiple occupation (HMOs) including investigation and enforcement of unlicensed HMOs. Investigating unlicensed HMO's carrying out rogue landlord work You will be required on site 2 days per week with the remaining 3 days working from home.