2 jobs found

We have an excellent opportunity for someone looking to step into a Service Management role and progress their career within Sytner Group. We are recruiting for a full-time Service Reception Manager to become part of our exceptional team at Sytner BMW Leicester. As a Service Reception Manager, you will lead a dedicated team of Service Advisors, Aftersales Consultants, and Showroom Hosts to ensure excellent customer service and first-time resolution, with the ability to communicate clearly with both customers and colleagues. You will oversee service advisors, support the service department, and deliver comprehensive Aftersales services, including maximising profitability and providing our customers with Best Advice . You will be a key member of the Management Team, reporting to the Aftersales Manager, with a focus on providing outstanding customer service and maintaining an efficient, professional aftersales front of house operation. About you Experience in a similar role is essential; you should have the ability to work under pressure and demonstrate excellent leadership skills to motivate your team. Our ideal candidate should aim for operational excellence, have a strategic mindset, and always prioritise the customer. This is a fantastic opportunity to represent an iconic brand, . If you re customer focused, passionate about delivering premium customer service and eager to work for an award-winning company, we would love to hear from you. Sytner Group are delighted to provide an industry-leading benefits package. We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential. Enhanced Holiday Entitlement 33 days inc. bank holidays Industry-leading Maternity, Paternity and Adoption Pay Career Development Recognition of Long Service every 5 years Discounted Car Schemes High Street Discounts Discounted Gym memberships Cycle to work scheme One day a year paid voluntary / community work At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential. As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please click here. Unsure? Read on We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships. We pride ourselves on Developing Talent and Building Careers and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.

About The Role Sytner BMW Leicester have a fantastic opportunity for a Bodyshop Workshop Controller to join our team! As a Sytner Bodyshop Workshop Controller, you will manage the flow of repairs through our on-site Bodyshop, allocating work to the most suitable technician and ensuring that high quality workmanship and adherence to agreed timescales take priority. You will lead and supervise our team of Bodyshop technicians on a day-to-day basis, motivating them to strive for the best results and helping to co-ordinate logistics to keep work flowing smoothly. You will liaise with the front of house team to ensure the customer is kept up to date and ensure that the correct processes are followed for the range of work we undertake, which includes internal preparation of Approved Used Cars, insurance repairs, and cosmetic retail work, including alloy wheel refurbishment. You will need a keen eye for health & safety and will take the lead in ensuring that our equipment is maintained in great condition and that the bodyshop is kept clean and tidy. You will work closely with the Bodyshop Manager, and Sales colleagues to ensure that customer care always comes first and repairs are completed within agreed timescales. About You Previous experience in a Bodyshop role is required. We are looking for someone who is a great communicator, a motivating leadership presence, energetic and able to operate efficiently in a fast-paced environment, whilst showing genuine care for colleagues and customers and striving to hit sales targets. If you take pride in your standards, can manage your time effectively, enjoy being part of a busy team and take satisfaction from achieving goals, this could be the role for you. We welcome applications from experienced Bodyshop Controllers and Supervisors but equally would consider VDAs with strong leadership and organisational skills along with accurate administration and an eye for detail and can provide a long-term training and development plan to help you fulfil your career ambitions. Why Sytner? Sytner Group are delighted to provide an industry-leading benefits package. We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential. Enhanced Holiday Entitlement 33 days inc. bank holidays Industry-leading Maternity, Paternity and Adoption Pay Career Development Recognition of Long Service every 5 years Discounted Car Schemes High Street Discounts Discounted Gym memberships Cycle to work scheme One day a year paid voluntary / community work At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential. As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please click here. Unsure? Read on We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships. We pride ourselves on Developing Talent and Building Careers and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.