Conveyancing Assistant Join Our Conveyancing Team as a Conveyancing Assistant Make a Real Difference! Benefits and Details Hours Mon-Fri 8:45-5:30 (slightly shorter hours would be considered) Salary circa £25-28K pa + Benefits dependent on skills and experience Location: 112 Street Lane, Roundhay, Leeds, LS8 2AL Free on-site parking Regular complimentary social events Company pension Cycle to work scheme Holidays - starting at 22 days plus bank holidays (increasing to 25) Winston Solicitors is seeking a motivated individual to join our growing Conveyancing Team. This role is ideal for those that love being part of, and supporting a team. Have a passion for client service and administration. You will play a key role in the smooth running of the team by providing administrative support to Conveyancing Fee-earners. Why Join Us? You will be joining a supportive and collaborative firm that values quality, commerciality, and long-term client relationships, with genuine opportunities for professional and career development. Key Responsibilities Respond to enquiries from clients, the other side, estate agents, referrers, lenders and other third parties in writing, in person or on the telephone Pro-actively update clients with progress of their matter Request searches, relevant documents, redemption statements, deeds and required information from the Land Registry, Search Providers, lenders and other 3rd parties Replies to requisitions where required Prepare for exchange of contracts Prepare bills and set the file up for completion, File management file notes, telephone notes, emails, updating case management system, dealing with incoming and outgoing post, filing About You If you have some experience in conveyancing that s great but not essential Someone who thrives in delivering excellent customer care, possesses outstanding attention to detail, and is driven to achieve the best outcomes. Excellent communication skills are key, as you ll be explaining complex processes in simple terms, while maintaining professionalism and efficiency to secure the best results for our clients. Exceptional at managing workloads independently. High organisational and detail-orientation skills. Positive attitude and ability to work under pressure. Interested? Please submit your latest CV. Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.
Apr 25, 2026
Full time
Conveyancing Assistant Join Our Conveyancing Team as a Conveyancing Assistant Make a Real Difference! Benefits and Details Hours Mon-Fri 8:45-5:30 (slightly shorter hours would be considered) Salary circa £25-28K pa + Benefits dependent on skills and experience Location: 112 Street Lane, Roundhay, Leeds, LS8 2AL Free on-site parking Regular complimentary social events Company pension Cycle to work scheme Holidays - starting at 22 days plus bank holidays (increasing to 25) Winston Solicitors is seeking a motivated individual to join our growing Conveyancing Team. This role is ideal for those that love being part of, and supporting a team. Have a passion for client service and administration. You will play a key role in the smooth running of the team by providing administrative support to Conveyancing Fee-earners. Why Join Us? You will be joining a supportive and collaborative firm that values quality, commerciality, and long-term client relationships, with genuine opportunities for professional and career development. Key Responsibilities Respond to enquiries from clients, the other side, estate agents, referrers, lenders and other third parties in writing, in person or on the telephone Pro-actively update clients with progress of their matter Request searches, relevant documents, redemption statements, deeds and required information from the Land Registry, Search Providers, lenders and other 3rd parties Replies to requisitions where required Prepare for exchange of contracts Prepare bills and set the file up for completion, File management file notes, telephone notes, emails, updating case management system, dealing with incoming and outgoing post, filing About You If you have some experience in conveyancing that s great but not essential Someone who thrives in delivering excellent customer care, possesses outstanding attention to detail, and is driven to achieve the best outcomes. Excellent communication skills are key, as you ll be explaining complex processes in simple terms, while maintaining professionalism and efficiency to secure the best results for our clients. Exceptional at managing workloads independently. High organisational and detail-orientation skills. Positive attitude and ability to work under pressure. Interested? Please submit your latest CV. Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.
Career Choices Dewis Gyrfa Ltd
Manchester, Lancashire
Join us as a Software Engineer, AI This is an opportunity for a driven Software Engineer, AI to take on an exciting new career challenge Day-to-day, you'll be engineering and maintaining innovative, customer centric, high performance, secure and robust solutions It's a chance to hone your existing technical skills and advance your career while building a wide network of stakeholders What you'll do In your new role, you'll be working within a feature team to engineer software, scripts and tools, as well as liaising with other engineers, architects and business analysts across the platform. You'll also be: Producing complex and critical software rapidly and of high quality which adds value to the business Working in permanent teams who are responsible for the full life cycle, from initial development, through enhancement and maintenance to replacement or decommissioning Collaborating to optimise our software engineering capability Designing, producing, testing and implementing our working software solutions Working across the life cycle, from requirements analysis and design, through coding to testing, deployment and operations The skills you'll need To take on this role, you'll need a background in software engineering, software design, and architecture, and an understanding of how your area of expertise supports our customers. You'll also need: Experience of working with multiple programming languages including Python and Web Development, such as NodeJS Expertise in cloud platforms such as AWS, along with Dev Ops and CI/CD Experience of problem solving, building to requirements and testing for both production and fast innovative proof of concepts Expertise in Data Science, Generative AI, ML and LLMs, having RAG and Agentic experience would be beneficial Proficient in implementing programming best practice, especially around scalability, automation, virtualisation, optimisation, availability and performance
Apr 25, 2026
Full time
Join us as a Software Engineer, AI This is an opportunity for a driven Software Engineer, AI to take on an exciting new career challenge Day-to-day, you'll be engineering and maintaining innovative, customer centric, high performance, secure and robust solutions It's a chance to hone your existing technical skills and advance your career while building a wide network of stakeholders What you'll do In your new role, you'll be working within a feature team to engineer software, scripts and tools, as well as liaising with other engineers, architects and business analysts across the platform. You'll also be: Producing complex and critical software rapidly and of high quality which adds value to the business Working in permanent teams who are responsible for the full life cycle, from initial development, through enhancement and maintenance to replacement or decommissioning Collaborating to optimise our software engineering capability Designing, producing, testing and implementing our working software solutions Working across the life cycle, from requirements analysis and design, through coding to testing, deployment and operations The skills you'll need To take on this role, you'll need a background in software engineering, software design, and architecture, and an understanding of how your area of expertise supports our customers. You'll also need: Experience of working with multiple programming languages including Python and Web Development, such as NodeJS Expertise in cloud platforms such as AWS, along with Dev Ops and CI/CD Experience of problem solving, building to requirements and testing for both production and fast innovative proof of concepts Expertise in Data Science, Generative AI, ML and LLMs, having RAG and Agentic experience would be beneficial Proficient in implementing programming best practice, especially around scalability, automation, virtualisation, optimisation, availability and performance
Looking for a permanent, rewarding role in Belfast City Centre that fits around your life and saves you money? We're hiring Financial Services Contact Centre Agents to join our supportive, fast paced customer service team. Why work with us? £27,976.00 annual salary Save on commuting costs with only 2 days in the office each week once you have successfully completed 3 weeks training and 4 week grad bay (training and grad bay will be fully office based) Cut down on daily expenses - less spent on travel, lunches and workwear Ideal for maintaining a work life balance while still being part of a team Details Start date: Various start dates from June 2026 Location: Natwest. Belfast City Centre Shifts: Full time - 40hrs per w e ek - hours worked between the hours of 07:00 and 23:00 Probity Requirements: Credit, Criminal, Sanctions and Fraud check will be completed. Also must be able to provide physical documentation to evidence the last 2 years employment history and the last 5 years address history Please note that after successful completion of an assessment an interview via teams will take place Firstly, what you get from us! Perks at Work - Savings Discounts / Free Online Classes - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP's, Mental Health Support, Financial Advice, Legal Advice Critical Illness - up to £10,000 Cycle to Work Scheme Eyecare support voucher Holiday Purchase Scheme Length of Service Awards Workplace Pension Monthly Inspire Awards - For the best of the best Refer-A-Friend earns up to £1,200 for you Monthly Wellbeing Webinars Dedicated Employee Experience Progress - Here to support TP journey Now about the Job! You will provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals. You will receive all the tools you need to be able to do this role in your company lead Training and time in Grad Bay. Key Responsibilities At first point of contact, provide outstanding customer service and help the organisation to achieve its goals. Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes. Join us as a Customer Service Advisor We'll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times You'll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them We're looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience What you'll do In this role, you'll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You'll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings. Your duties will include: Supporting the bank's way of working to help as many customers as possible Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored Ensuring each customer interaction leaves the customer satisfied that their needs have been met. The skills you'll need To join us in this role, you'll have experience of working in a customer service environment and managing relationships with customers. You'll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs. Values we look for you to have: Process Excellence- Doing things well means something to you and you will always strive to improve on your work. Collaboration - You enjoy working with others and you like working as a team player. Communication- You can speak and write clearly and in a confident manner. Emotional Intelligence - You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others. Open-Mindedness- You are able to be open to different ways of thinking and new ideas. Critical Thinking- You are able to think logically when making decisions. Solution Orientation- Having a forward thinking mindset focused on resolving challenges. Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset. We're also looking for you to demonstrate: Excellent communication skills, both verbal and written A background of working within a regulatory environment Good technology skills with the ability to use Microsoft Office A customer focused attitude Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority. Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.
Apr 25, 2026
Full time
Looking for a permanent, rewarding role in Belfast City Centre that fits around your life and saves you money? We're hiring Financial Services Contact Centre Agents to join our supportive, fast paced customer service team. Why work with us? £27,976.00 annual salary Save on commuting costs with only 2 days in the office each week once you have successfully completed 3 weeks training and 4 week grad bay (training and grad bay will be fully office based) Cut down on daily expenses - less spent on travel, lunches and workwear Ideal for maintaining a work life balance while still being part of a team Details Start date: Various start dates from June 2026 Location: Natwest. Belfast City Centre Shifts: Full time - 40hrs per w e ek - hours worked between the hours of 07:00 and 23:00 Probity Requirements: Credit, Criminal, Sanctions and Fraud check will be completed. Also must be able to provide physical documentation to evidence the last 2 years employment history and the last 5 years address history Please note that after successful completion of an assessment an interview via teams will take place Firstly, what you get from us! Perks at Work - Savings Discounts / Free Online Classes - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP's, Mental Health Support, Financial Advice, Legal Advice Critical Illness - up to £10,000 Cycle to Work Scheme Eyecare support voucher Holiday Purchase Scheme Length of Service Awards Workplace Pension Monthly Inspire Awards - For the best of the best Refer-A-Friend earns up to £1,200 for you Monthly Wellbeing Webinars Dedicated Employee Experience Progress - Here to support TP journey Now about the Job! You will provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals. You will receive all the tools you need to be able to do this role in your company lead Training and time in Grad Bay. Key Responsibilities At first point of contact, provide outstanding customer service and help the organisation to achieve its goals. Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes. Join us as a Customer Service Advisor We'll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times You'll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them We're looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience What you'll do In this role, you'll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You'll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings. Your duties will include: Supporting the bank's way of working to help as many customers as possible Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored Ensuring each customer interaction leaves the customer satisfied that their needs have been met. The skills you'll need To join us in this role, you'll have experience of working in a customer service environment and managing relationships with customers. You'll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs. Values we look for you to have: Process Excellence- Doing things well means something to you and you will always strive to improve on your work. Collaboration - You enjoy working with others and you like working as a team player. Communication- You can speak and write clearly and in a confident manner. Emotional Intelligence - You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others. Open-Mindedness- You are able to be open to different ways of thinking and new ideas. Critical Thinking- You are able to think logically when making decisions. Solution Orientation- Having a forward thinking mindset focused on resolving challenges. Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset. We're also looking for you to demonstrate: Excellent communication skills, both verbal and written A background of working within a regulatory environment Good technology skills with the ability to use Microsoft Office A customer focused attitude Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority. Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.
Self Employed Field Agents We are . Fieldcall Ltd is authorised and regulated by the Financial Conduct Authority and is one of the UK s leading field information and data capture businesses with over 30 years of experience in delivering field visit based solutions regarding customer engagement, asset inspection and customer vulnerability to over 140 UK lenders, insurers and their professional support networks. Location: We currently have a number of Nationwide Vacancies but we are particularly looking for self-employed field agents to provide additional coverage in the following postcode areas: o Glasgow G o Kilmarnock - KA o Motherwell ML o Norwich / Lowestoft / Great Yarmouth NR o Southwold - IP o Kings Lynn / Skegness / Spalding PE o North Wales (including Anglesey) LL o Devon / Cornwall - TR / PL / EX Fee Structure: Results based fixed fee What will you be doing? o As a Self Employed Field Agent, working within a defined geographical region, you will undertake visits to our clients customer s home address to facilitate a reconnection of the customer to our client and/or attempt to gather information regarding their financial circumstances in a prescribed format. You will also be making other residential visits and undertaking property checks as required. o Typically these visits will be on behalf of blue chip financial services companies as part of their customer support process or, alternatively, on behalf of insurance companies as part of their claims management process. (Please note that the role does not include debt collection activity) o Operating within an FCA regulated environment it is an imperative that all regulatory and statutory requirements are met at all times and full training and onboarding support will be given in respect of this. Please Note: o The role is home (or other appropriate location) based with visits ordinarily carried out in normal working hours (with some evening / weekend work, as and when required). o There are a number of pre-requisites for the role including: An ability to commit to (X3) flexible days / 21 hours per week, minimum. A full UK driving licence and use of your own vehicle (with appropriate insurance cover). An ability to travel within the defined area you cover in an efficient manner. Permission to be given for us to undertake standard pre appointment checks (including a DBS check), with the expectation being that there will be no offences which may impact on your ability to do the role with due regard for the regulated nature of our business. A requirement for you to provide current ICO and Public Liability Insurance documentation.
Apr 24, 2026
Full time
Self Employed Field Agents We are . Fieldcall Ltd is authorised and regulated by the Financial Conduct Authority and is one of the UK s leading field information and data capture businesses with over 30 years of experience in delivering field visit based solutions regarding customer engagement, asset inspection and customer vulnerability to over 140 UK lenders, insurers and their professional support networks. Location: We currently have a number of Nationwide Vacancies but we are particularly looking for self-employed field agents to provide additional coverage in the following postcode areas: o Glasgow G o Kilmarnock - KA o Motherwell ML o Norwich / Lowestoft / Great Yarmouth NR o Southwold - IP o Kings Lynn / Skegness / Spalding PE o North Wales (including Anglesey) LL o Devon / Cornwall - TR / PL / EX Fee Structure: Results based fixed fee What will you be doing? o As a Self Employed Field Agent, working within a defined geographical region, you will undertake visits to our clients customer s home address to facilitate a reconnection of the customer to our client and/or attempt to gather information regarding their financial circumstances in a prescribed format. You will also be making other residential visits and undertaking property checks as required. o Typically these visits will be on behalf of blue chip financial services companies as part of their customer support process or, alternatively, on behalf of insurance companies as part of their claims management process. (Please note that the role does not include debt collection activity) o Operating within an FCA regulated environment it is an imperative that all regulatory and statutory requirements are met at all times and full training and onboarding support will be given in respect of this. Please Note: o The role is home (or other appropriate location) based with visits ordinarily carried out in normal working hours (with some evening / weekend work, as and when required). o There are a number of pre-requisites for the role including: An ability to commit to (X3) flexible days / 21 hours per week, minimum. A full UK driving licence and use of your own vehicle (with appropriate insurance cover). An ability to travel within the defined area you cover in an efficient manner. Permission to be given for us to undertake standard pre appointment checks (including a DBS check), with the expectation being that there will be no offences which may impact on your ability to do the role with due regard for the regulated nature of our business. A requirement for you to provide current ICO and Public Liability Insurance documentation.
GenAI Full Stack Engineer - Managing Consultant Salary: 77,000 - 88,000 pa + 8,000 Bonus plus benefits, perks and healthcare options Job Type: Permanent - Hybrid / 2 x days per week - Travel to client site Base Locations: London, Manchester, Newcastle, Glasgow Overview: We're looking for a GenAI Full Stack Engineer who is passionate about solving real-world challenges through technology. You'll work closely with senior stakeholders both internally and within key clients to create GenAI strategies that translate business issues into relevant technical solutions and competitive propositions that are scalable, secure, and sustainable. Your Role: Collaborate with the team to develop GenAI proof-of-concepts (POCs) for clients using technologies like Retrieval-Augmented Generation (RAG) and intelligent agents. Scale existing POCs to production-ready solutions for customer use. Design and develop Full Stack applications for both GenAI and non-GenAI projects. Support the development of infrastructure to enable robust end-to-end solutions. Grow your skills by exploring and experimenting with emerging technologies, including GenAI. Your skills and experience: Backend Development: Experience in building microservices using either Python with FastAPI, or TypeScript with Express or equivalent Frontend Development: Experience in building React applications using TypeScript, leveraging frameworks such as Next.js or Vite. GenAI Frameworks: Familiarity with tools like LangChain, LangGraph, CrewAI, or Vercel AI (in Python or JavaScript). LLM experience: Practical experience with Large Language Models (LLMs) such as OpenAI, Anthropic, Mistral, or Llama, and tools like Ollama. Cloud Platforms: Proficiency in AWS or Azure for hosting and deployment. Containerization and Orchestration: Hands-on experience with Docker, Kubernetes, and Docker Compose. Infrastructure as Code (IaC): Exposure to tools like Terraform. Monitoring Tools: Familiarity with LLM monitoring tools like Langsmith, Langfuse, or similar. CI/CD: Experience with continuous integration and deployment tools such as GitLab, GitHub, or Jenkins. Vector Databases: Experience with and (but not limited to) ChromaDB, Pinecone, PGVector, MongoDB , Qdrant etc. NoSQL: Familiarity with NoSQL databases (e.g., MongoDB preferred). SQL: Experience working with SQL databases like PostgreSQL. Proficient in Git and version control platforms like GitHub, GitLab, etc. To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance.
Apr 24, 2026
Full time
GenAI Full Stack Engineer - Managing Consultant Salary: 77,000 - 88,000 pa + 8,000 Bonus plus benefits, perks and healthcare options Job Type: Permanent - Hybrid / 2 x days per week - Travel to client site Base Locations: London, Manchester, Newcastle, Glasgow Overview: We're looking for a GenAI Full Stack Engineer who is passionate about solving real-world challenges through technology. You'll work closely with senior stakeholders both internally and within key clients to create GenAI strategies that translate business issues into relevant technical solutions and competitive propositions that are scalable, secure, and sustainable. Your Role: Collaborate with the team to develop GenAI proof-of-concepts (POCs) for clients using technologies like Retrieval-Augmented Generation (RAG) and intelligent agents. Scale existing POCs to production-ready solutions for customer use. Design and develop Full Stack applications for both GenAI and non-GenAI projects. Support the development of infrastructure to enable robust end-to-end solutions. Grow your skills by exploring and experimenting with emerging technologies, including GenAI. Your skills and experience: Backend Development: Experience in building microservices using either Python with FastAPI, or TypeScript with Express or equivalent Frontend Development: Experience in building React applications using TypeScript, leveraging frameworks such as Next.js or Vite. GenAI Frameworks: Familiarity with tools like LangChain, LangGraph, CrewAI, or Vercel AI (in Python or JavaScript). LLM experience: Practical experience with Large Language Models (LLMs) such as OpenAI, Anthropic, Mistral, or Llama, and tools like Ollama. Cloud Platforms: Proficiency in AWS or Azure for hosting and deployment. Containerization and Orchestration: Hands-on experience with Docker, Kubernetes, and Docker Compose. Infrastructure as Code (IaC): Exposure to tools like Terraform. Monitoring Tools: Familiarity with LLM monitoring tools like Langsmith, Langfuse, or similar. CI/CD: Experience with continuous integration and deployment tools such as GitLab, GitHub, or Jenkins. Vector Databases: Experience with and (but not limited to) ChromaDB, Pinecone, PGVector, MongoDB , Qdrant etc. NoSQL: Familiarity with NoSQL databases (e.g., MongoDB preferred). SQL: Experience working with SQL databases like PostgreSQL. Proficient in Git and version control platforms like GitHub, GitLab, etc. To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance.
Self Employed Field Agents We are . Fieldcall Ltd is authorised and regulated by the Financial Conduct Authority and is one of the UK s leading field information and data capture businesses with over 30 years of experience in delivering field visit based solutions regarding customer engagement, asset inspection and customer vulnerability to over 140 UK lenders, insurers and their professional support networks. Location: We currently have a number of Nationwide Vacancies but we are particularly looking for self-employed field agents to provide additional coverage in the following postcode areas: o Glasgow G o Kilmarnock - KA o Motherwell ML o Norwich / Lowestoft / Great Yarmouth NR o Southwold - IP o Kings Lynn / Skegness / Spalding PE o North Wales (including Anglesey) LL o Devon / Cornwall - TR / PL / EX Fee Structure: Results based fixed fee What will you be doing? o As a Self Employed Field Agent, working within a defined geographical region, you will undertake visits to our clients customer s home address to facilitate a reconnection of the customer to our client and/or attempt to gather information regarding their financial circumstances in a prescribed format. You will also be making other residential visits and undertaking property checks as required. o Typically these visits will be on behalf of blue chip financial services companies as part of their customer support process or, alternatively, on behalf of insurance companies as part of their claims management process. (Please note that the role does not include debt collection activity) o Operating within an FCA regulated environment it is an imperative that all regulatory and statutory requirements are met at all times and full training and onboarding support will be given in respect of this. Please Note: o The role is home (or other appropriate location) based with visits ordinarily carried out in normal working hours (with some evening / weekend work, as and when required). o There are a number of pre-requisites for the role including: An ability to commit to (X3) flexible days / 21 hours per week, minimum. A full UK driving licence and use of your own vehicle (with appropriate insurance cover). An ability to travel within the defined area you cover in an efficient manner. Permission to be given for us to undertake standard pre appointment checks (including a DBS check), with the expectation being that there will be no offences which may impact on your ability to do the role with due regard for the regulated nature of our business. A requirement for you to provide current ICO and Public Liability Insurance documentation.
Apr 24, 2026
Full time
Self Employed Field Agents We are . Fieldcall Ltd is authorised and regulated by the Financial Conduct Authority and is one of the UK s leading field information and data capture businesses with over 30 years of experience in delivering field visit based solutions regarding customer engagement, asset inspection and customer vulnerability to over 140 UK lenders, insurers and their professional support networks. Location: We currently have a number of Nationwide Vacancies but we are particularly looking for self-employed field agents to provide additional coverage in the following postcode areas: o Glasgow G o Kilmarnock - KA o Motherwell ML o Norwich / Lowestoft / Great Yarmouth NR o Southwold - IP o Kings Lynn / Skegness / Spalding PE o North Wales (including Anglesey) LL o Devon / Cornwall - TR / PL / EX Fee Structure: Results based fixed fee What will you be doing? o As a Self Employed Field Agent, working within a defined geographical region, you will undertake visits to our clients customer s home address to facilitate a reconnection of the customer to our client and/or attempt to gather information regarding their financial circumstances in a prescribed format. You will also be making other residential visits and undertaking property checks as required. o Typically these visits will be on behalf of blue chip financial services companies as part of their customer support process or, alternatively, on behalf of insurance companies as part of their claims management process. (Please note that the role does not include debt collection activity) o Operating within an FCA regulated environment it is an imperative that all regulatory and statutory requirements are met at all times and full training and onboarding support will be given in respect of this. Please Note: o The role is home (or other appropriate location) based with visits ordinarily carried out in normal working hours (with some evening / weekend work, as and when required). o There are a number of pre-requisites for the role including: An ability to commit to (X3) flexible days / 21 hours per week, minimum. A full UK driving licence and use of your own vehicle (with appropriate insurance cover). An ability to travel within the defined area you cover in an efficient manner. Permission to be given for us to undertake standard pre appointment checks (including a DBS check), with the expectation being that there will be no offences which may impact on your ability to do the role with due regard for the regulated nature of our business. A requirement for you to provide current ICO and Public Liability Insurance documentation.
Self Employed Field Agents We are . Fieldcall Ltd is authorised and regulated by the Financial Conduct Authority and is one of the UK s leading field information and data capture businesses with over 30 years of experience in delivering field visit based solutions regarding customer engagement, asset inspection and customer vulnerability to over 140 UK lenders, insurers and their professional support networks. Location: We currently have a number of Nationwide Vacancies but we are particularly looking for self-employed field agents to provide additional coverage in the following postcode areas: o Glasgow G o Kilmarnock - KA o Motherwell ML o Norwich / Lowestoft / Great Yarmouth NR o Southwold - IP o Kings Lynn / Skegness / Spalding PE o North Wales (including Anglesey) LL o Devon / Cornwall - TR / PL / EX Fee Structure: Results based fixed fee What will you be doing? o As a Self Employed Field Agent, working within a defined geographical region, you will undertake visits to our clients customer s home address to facilitate a reconnection of the customer to our client and/or attempt to gather information regarding their financial circumstances in a prescribed format. You will also be making other residential visits and undertaking property checks as required. o Typically these visits will be on behalf of blue chip financial services companies as part of their customer support process or, alternatively, on behalf of insurance companies as part of their claims management process. (Please note that the role does not include debt collection activity) o Operating within an FCA regulated environment it is an imperative that all regulatory and statutory requirements are met at all times and full training and onboarding support will be given in respect of this. Please Note: o The role is home (or other appropriate location) based with visits ordinarily carried out in normal working hours (with some evening / weekend work, as and when required). o There are a number of pre-requisites for the role including: An ability to commit to (X3) flexible days / 21 hours per week, minimum. A full UK driving licence and use of your own vehicle (with appropriate insurance cover). An ability to travel within the defined area you cover in an efficient manner. Permission to be given for us to undertake standard pre appointment checks (including a DBS check), with the expectation being that there will be no offences which may impact on your ability to do the role with due regard for the regulated nature of our business. A requirement for you to provide current ICO and Public Liability Insurance documentation.
Apr 24, 2026
Full time
Self Employed Field Agents We are . Fieldcall Ltd is authorised and regulated by the Financial Conduct Authority and is one of the UK s leading field information and data capture businesses with over 30 years of experience in delivering field visit based solutions regarding customer engagement, asset inspection and customer vulnerability to over 140 UK lenders, insurers and their professional support networks. Location: We currently have a number of Nationwide Vacancies but we are particularly looking for self-employed field agents to provide additional coverage in the following postcode areas: o Glasgow G o Kilmarnock - KA o Motherwell ML o Norwich / Lowestoft / Great Yarmouth NR o Southwold - IP o Kings Lynn / Skegness / Spalding PE o North Wales (including Anglesey) LL o Devon / Cornwall - TR / PL / EX Fee Structure: Results based fixed fee What will you be doing? o As a Self Employed Field Agent, working within a defined geographical region, you will undertake visits to our clients customer s home address to facilitate a reconnection of the customer to our client and/or attempt to gather information regarding their financial circumstances in a prescribed format. You will also be making other residential visits and undertaking property checks as required. o Typically these visits will be on behalf of blue chip financial services companies as part of their customer support process or, alternatively, on behalf of insurance companies as part of their claims management process. (Please note that the role does not include debt collection activity) o Operating within an FCA regulated environment it is an imperative that all regulatory and statutory requirements are met at all times and full training and onboarding support will be given in respect of this. Please Note: o The role is home (or other appropriate location) based with visits ordinarily carried out in normal working hours (with some evening / weekend work, as and when required). o There are a number of pre-requisites for the role including: An ability to commit to (X3) flexible days / 21 hours per week, minimum. A full UK driving licence and use of your own vehicle (with appropriate insurance cover). An ability to travel within the defined area you cover in an efficient manner. Permission to be given for us to undertake standard pre appointment checks (including a DBS check), with the expectation being that there will be no offences which may impact on your ability to do the role with due regard for the regulated nature of our business. A requirement for you to provide current ICO and Public Liability Insurance documentation.
Self Employed Field Agents We are . Fieldcall Ltd is authorised and regulated by the Financial Conduct Authority and is one of the UK s leading field information and data capture businesses with over 30 years of experience in delivering field visit based solutions regarding customer engagement, asset inspection and customer vulnerability to over 140 UK lenders, insurers and their professional support networks. Location: We currently have a number of Nationwide Vacancies but we are particularly looking for self-employed field agents to provide additional coverage in the following postcode areas: o Glasgow G o Kilmarnock - KA o Motherwell ML o Norwich / Lowestoft / Great Yarmouth NR o Southwold - IP o Kings Lynn / Skegness / Spalding PE o North Wales (including Anglesey) LL o Devon / Cornwall - TR / PL / EX Fee Structure: Results based fixed fee What will you be doing? o As a Self Employed Field Agent, working within a defined geographical region, you will undertake visits to our clients customer s home address to facilitate a reconnection of the customer to our client and/or attempt to gather information regarding their financial circumstances in a prescribed format. You will also be making other residential visits and undertaking property checks as required. o Typically these visits will be on behalf of blue chip financial services companies as part of their customer support process or, alternatively, on behalf of insurance companies as part of their claims management process. (Please note that the role does not include debt collection activity) o Operating within an FCA regulated environment it is an imperative that all regulatory and statutory requirements are met at all times and full training and onboarding support will be given in respect of this. Please Note: o The role is home (or other appropriate location) based with visits ordinarily carried out in normal working hours (with some evening / weekend work, as and when required). o There are a number of pre-requisites for the role including: An ability to commit to (X3) flexible days / 21 hours per week, minimum. A full UK driving licence and use of your own vehicle (with appropriate insurance cover). An ability to travel within the defined area you cover in an efficient manner. Permission to be given for us to undertake standard pre appointment checks (including a DBS check), with the expectation being that there will be no offences which may impact on your ability to do the role with due regard for the regulated nature of our business. A requirement for you to provide current ICO and Public Liability Insurance documentation.
Apr 24, 2026
Full time
Self Employed Field Agents We are . Fieldcall Ltd is authorised and regulated by the Financial Conduct Authority and is one of the UK s leading field information and data capture businesses with over 30 years of experience in delivering field visit based solutions regarding customer engagement, asset inspection and customer vulnerability to over 140 UK lenders, insurers and their professional support networks. Location: We currently have a number of Nationwide Vacancies but we are particularly looking for self-employed field agents to provide additional coverage in the following postcode areas: o Glasgow G o Kilmarnock - KA o Motherwell ML o Norwich / Lowestoft / Great Yarmouth NR o Southwold - IP o Kings Lynn / Skegness / Spalding PE o North Wales (including Anglesey) LL o Devon / Cornwall - TR / PL / EX Fee Structure: Results based fixed fee What will you be doing? o As a Self Employed Field Agent, working within a defined geographical region, you will undertake visits to our clients customer s home address to facilitate a reconnection of the customer to our client and/or attempt to gather information regarding their financial circumstances in a prescribed format. You will also be making other residential visits and undertaking property checks as required. o Typically these visits will be on behalf of blue chip financial services companies as part of their customer support process or, alternatively, on behalf of insurance companies as part of their claims management process. (Please note that the role does not include debt collection activity) o Operating within an FCA regulated environment it is an imperative that all regulatory and statutory requirements are met at all times and full training and onboarding support will be given in respect of this. Please Note: o The role is home (or other appropriate location) based with visits ordinarily carried out in normal working hours (with some evening / weekend work, as and when required). o There are a number of pre-requisites for the role including: An ability to commit to (X3) flexible days / 21 hours per week, minimum. A full UK driving licence and use of your own vehicle (with appropriate insurance cover). An ability to travel within the defined area you cover in an efficient manner. Permission to be given for us to undertake standard pre appointment checks (including a DBS check), with the expectation being that there will be no offences which may impact on your ability to do the role with due regard for the regulated nature of our business. A requirement for you to provide current ICO and Public Liability Insurance documentation.
Self Employed Field Agents We are . Fieldcall Ltd is authorised and regulated by the Financial Conduct Authority and is one of the UK s leading field information and data capture businesses with over 30 years of experience in delivering field visit based solutions regarding customer engagement, asset inspection and customer vulnerability to over 140 UK lenders, insurers and their professional support networks. Location: We currently have a number of Nationwide Vacancies but we are particularly looking for self-employed field agents to provide additional coverage in the following postcode areas: o Glasgow G o Kilmarnock - KA o Motherwell ML o Norwich / Lowestoft / Great Yarmouth NR o Southwold - IP o Kings Lynn / Skegness / Spalding PE o North Wales (including Anglesey) LL o Devon / Cornwall - TR / PL / EX Fee Structure: Results based fixed fee What will you be doing? o As a Self Employed Field Agent, working within a defined geographical region, you will undertake visits to our clients customer s home address to facilitate a reconnection of the customer to our client and/or attempt to gather information regarding their financial circumstances in a prescribed format. You will also be making other residential visits and undertaking property checks as required. o Typically these visits will be on behalf of blue chip financial services companies as part of their customer support process or, alternatively, on behalf of insurance companies as part of their claims management process. (Please note that the role does not include debt collection activity) o Operating within an FCA regulated environment it is an imperative that all regulatory and statutory requirements are met at all times and full training and onboarding support will be given in respect of this. Please Note: o The role is home (or other appropriate location) based with visits ordinarily carried out in normal working hours (with some evening / weekend work, as and when required). o There are a number of pre-requisites for the role including: An ability to commit to (X3) flexible days / 21 hours per week, minimum. A full UK driving licence and use of your own vehicle (with appropriate insurance cover). An ability to travel within the defined area you cover in an efficient manner. Permission to be given for us to undertake standard pre appointment checks (including a DBS check), with the expectation being that there will be no offences which may impact on your ability to do the role with due regard for the regulated nature of our business. A requirement for you to provide current ICO and Public Liability Insurance documentation.
Apr 24, 2026
Full time
Self Employed Field Agents We are . Fieldcall Ltd is authorised and regulated by the Financial Conduct Authority and is one of the UK s leading field information and data capture businesses with over 30 years of experience in delivering field visit based solutions regarding customer engagement, asset inspection and customer vulnerability to over 140 UK lenders, insurers and their professional support networks. Location: We currently have a number of Nationwide Vacancies but we are particularly looking for self-employed field agents to provide additional coverage in the following postcode areas: o Glasgow G o Kilmarnock - KA o Motherwell ML o Norwich / Lowestoft / Great Yarmouth NR o Southwold - IP o Kings Lynn / Skegness / Spalding PE o North Wales (including Anglesey) LL o Devon / Cornwall - TR / PL / EX Fee Structure: Results based fixed fee What will you be doing? o As a Self Employed Field Agent, working within a defined geographical region, you will undertake visits to our clients customer s home address to facilitate a reconnection of the customer to our client and/or attempt to gather information regarding their financial circumstances in a prescribed format. You will also be making other residential visits and undertaking property checks as required. o Typically these visits will be on behalf of blue chip financial services companies as part of their customer support process or, alternatively, on behalf of insurance companies as part of their claims management process. (Please note that the role does not include debt collection activity) o Operating within an FCA regulated environment it is an imperative that all regulatory and statutory requirements are met at all times and full training and onboarding support will be given in respect of this. Please Note: o The role is home (or other appropriate location) based with visits ordinarily carried out in normal working hours (with some evening / weekend work, as and when required). o There are a number of pre-requisites for the role including: An ability to commit to (X3) flexible days / 21 hours per week, minimum. A full UK driving licence and use of your own vehicle (with appropriate insurance cover). An ability to travel within the defined area you cover in an efficient manner. Permission to be given for us to undertake standard pre appointment checks (including a DBS check), with the expectation being that there will be no offences which may impact on your ability to do the role with due regard for the regulated nature of our business. A requirement for you to provide current ICO and Public Liability Insurance documentation.
Looking for a permanent, rewarding role in Belfast City Centre that fits around your life and saves you money? We're hiring Financial Services Contact Centre Agents to join our supportive, fast paced customer service team. Why work with us? £27,976.00 annual salary Save on commuting costs with only 2 days in the office each week once you have successfully completed 3 weeks training and 4 week grad bay (training and grad bay will be fully office based) Cut down on daily expenses - less spent on travel, lunches and workwear Ideal for maintaining a work life balance while still being part of a team Details Start date: Various start dates from June 2026 Location: Natwest. Belfast City Centre Shifts: Full time - 40hrs per w e ek - hours worked between the hours of 07:00 and 23:00 Probity Requirements: Credit, Criminal, Sanctions and Fraud check will be completed. Also must be able to provide physical documentation to evidence the last 2 years employment history and the last 5 years address history Please note that after successful completion of an assessment an interview via teams will take place Firstly, what you get from us! Perks at Work - Savings Discounts / Free Online Classes - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP's, Mental Health Support, Financial Advice, Legal Advice Critical Illness - up to £10,000 Cycle to Work Scheme Eyecare support voucher Holiday Purchase Scheme Length of Service Awards Workplace Pension Monthly Inspire Awards - For the best of the best Refer-A-Friend earns up to £1,200 for you Monthly Wellbeing Webinars Dedicated Employee Experience Progress - Here to support TP journey Now about the Job! You will provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals. You will receive all the tools you need to be able to do this role in your company lead Training and time in Grad Bay. Key Responsibilities At first point of contact, provide outstanding customer service and help the organisation to achieve its goals. Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes. Join us as a Customer Service Advisor We'll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times You'll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them We're looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience What you'll do In this role, you'll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You'll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings. Your duties will include: Supporting the bank's way of working to help as many customers as possible Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored Ensuring each customer interaction leaves the customer satisfied that their needs have been met. The skills you'll need To join us in this role, you'll have experience of working in a customer service environment and managing relationships with customers. You'll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs. Values we look for you to have: Process Excellence- Doing things well means something to you and you will always strive to improve on your work. Collaboration - You enjoy working with others and you like working as a team player. Communication- You can speak and write clearly and in a confident manner. Emotional Intelligence - You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others. Open-Mindedness- You are able to be open to different ways of thinking and new ideas. Critical Thinking- You are able to think logically when making decisions. Solution Orientation- Having a forward thinking mindset focused on resolving challenges. Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset. We're also looking for you to demonstrate: Excellent communication skills, both verbal and written A background of working within a regulatory environment Good technology skills with the ability to use Microsoft Office A customer focused attitude Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority. Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.
Apr 24, 2026
Full time
Looking for a permanent, rewarding role in Belfast City Centre that fits around your life and saves you money? We're hiring Financial Services Contact Centre Agents to join our supportive, fast paced customer service team. Why work with us? £27,976.00 annual salary Save on commuting costs with only 2 days in the office each week once you have successfully completed 3 weeks training and 4 week grad bay (training and grad bay will be fully office based) Cut down on daily expenses - less spent on travel, lunches and workwear Ideal for maintaining a work life balance while still being part of a team Details Start date: Various start dates from June 2026 Location: Natwest. Belfast City Centre Shifts: Full time - 40hrs per w e ek - hours worked between the hours of 07:00 and 23:00 Probity Requirements: Credit, Criminal, Sanctions and Fraud check will be completed. Also must be able to provide physical documentation to evidence the last 2 years employment history and the last 5 years address history Please note that after successful completion of an assessment an interview via teams will take place Firstly, what you get from us! Perks at Work - Savings Discounts / Free Online Classes - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP's, Mental Health Support, Financial Advice, Legal Advice Critical Illness - up to £10,000 Cycle to Work Scheme Eyecare support voucher Holiday Purchase Scheme Length of Service Awards Workplace Pension Monthly Inspire Awards - For the best of the best Refer-A-Friend earns up to £1,200 for you Monthly Wellbeing Webinars Dedicated Employee Experience Progress - Here to support TP journey Now about the Job! You will provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals. You will receive all the tools you need to be able to do this role in your company lead Training and time in Grad Bay. Key Responsibilities At first point of contact, provide outstanding customer service and help the organisation to achieve its goals. Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes. Join us as a Customer Service Advisor We'll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times You'll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them We're looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience What you'll do In this role, you'll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You'll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings. Your duties will include: Supporting the bank's way of working to help as many customers as possible Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored Ensuring each customer interaction leaves the customer satisfied that their needs have been met. The skills you'll need To join us in this role, you'll have experience of working in a customer service environment and managing relationships with customers. You'll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs. Values we look for you to have: Process Excellence- Doing things well means something to you and you will always strive to improve on your work. Collaboration - You enjoy working with others and you like working as a team player. Communication- You can speak and write clearly and in a confident manner. Emotional Intelligence - You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others. Open-Mindedness- You are able to be open to different ways of thinking and new ideas. Critical Thinking- You are able to think logically when making decisions. Solution Orientation- Having a forward thinking mindset focused on resolving challenges. Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset. We're also looking for you to demonstrate: Excellent communication skills, both verbal and written A background of working within a regulatory environment Good technology skills with the ability to use Microsoft Office A customer focused attitude Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority. Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.
Key Responsibilities Deliver the objectives, focusing on working with the Fleet Customer Care team to train and inspire efficient and effective customer management and the highest standards of communication. Handle direct contacts with key Fleet Account Managers displaying the highest standards of professionalism and customer care while developing strong mutual relationships. Handle direct escalated contacts displaying the highest standards of professionalism and customer care. Ensure all customer enquiries are responded to effectively, balancing Company policies & budgets with customer expectations, with a view to maintaining customer loyalty and Stellantis Corporate values. Manage the alignment of Fleet Customer Care to deliver the goal of 'common plumbing' in terms of process across all Stellantis Brands. Ensure management reports are available as required to understand reasons for customer contacts and solutions actioned. Proactively find solutions and actions to reduce reasons for customer contacts. Analyse quality data on Fleet Customer Care provided by the Customer Care Quality Team and coach individual team members whose work performance falls below targets. Research, investigate and identify the root cause of 'escalated' customer enquiries. Decide and ensure implementation of the appropriate response/resolution to the customer enquiry. Maintain an active interest in the case until the problem has been resolved. Ensure appropriate use of the goodwill, loss of use, mobility and buy-back budget. Support the Stellantis Customer Care agents in using the results of customer cases to identify non-compliances within the company's policies and procedures and to identify the need for corrective & preventative action to be taken. Build strong working relationships with the Fleet Director, Fleet Managers and internal stakeholders, as well as the Stellantis Field Force and other teams as necessary. About You Automotive industry experience (preferred). Minimum 2 years experience in a similar position. Intermediate computer literacy. Demonstrable BackOffice operations management techniques. Proven experience of managing a team and effective management skills. Good understanding of operational activities of Customer Care Call Centres, New Vehicle Distributors, Authorised Repairers and Distrigo Parts Hubs. Experience with Domain of Service systems. Understanding of critical Consumer legislation (Consumer Rights Act, Consumer Duty, etc.). Ability to communicate and express yourself correctly in spoken and written language. Ability to manage conflicts. Be receptive and proactive. Have outstanding communication and analytical skills. Excellent ability to manage a team, motivating and inspiring them. Ability to influence and convince others of your opinion. Ability to remain objective in a high pressure environment. Good project management and problem solving skills. Salary & Benefits £32,000 dependant on experience. 25 Days Annual Leave, Calex Employee Benefits Packages (Inc Private GP and Healthcare Services, High Street Discounts, Discounted Gym Memberships and on Demand 24 Hour Wellbeing Service (Counselling and Advice), Life Assurance, Pension, optional private Healthcare cover. Contract Permanent / Full Time Working Hours Monday to Friday / 40 hours per week Place of Work Stellantis, Pinley House, 2 Sunbeam Way, Coventry CV3 1ND Pre-employment Checks Calex will undertake the relevant/standard employment checks with any successful candidate. This includes contacting all nominated referees, as well as checking candidate ID, driving licence (if appropriate) and right to work in the UK. Some roles may also be subject to further pre-employment checks (confirmation will be provided through the recruitment process). The nature of this role may necessitate that we undertake a DBS check. Employment The successful candidate will be employed by Calex UK (). Visa Sponsorship Although Calex UK is on the register of Worker and Temporary Worker licensed sponsors, there is not an opportunity of sponsorship for this specific role.
Apr 24, 2026
Full time
Key Responsibilities Deliver the objectives, focusing on working with the Fleet Customer Care team to train and inspire efficient and effective customer management and the highest standards of communication. Handle direct contacts with key Fleet Account Managers displaying the highest standards of professionalism and customer care while developing strong mutual relationships. Handle direct escalated contacts displaying the highest standards of professionalism and customer care. Ensure all customer enquiries are responded to effectively, balancing Company policies & budgets with customer expectations, with a view to maintaining customer loyalty and Stellantis Corporate values. Manage the alignment of Fleet Customer Care to deliver the goal of 'common plumbing' in terms of process across all Stellantis Brands. Ensure management reports are available as required to understand reasons for customer contacts and solutions actioned. Proactively find solutions and actions to reduce reasons for customer contacts. Analyse quality data on Fleet Customer Care provided by the Customer Care Quality Team and coach individual team members whose work performance falls below targets. Research, investigate and identify the root cause of 'escalated' customer enquiries. Decide and ensure implementation of the appropriate response/resolution to the customer enquiry. Maintain an active interest in the case until the problem has been resolved. Ensure appropriate use of the goodwill, loss of use, mobility and buy-back budget. Support the Stellantis Customer Care agents in using the results of customer cases to identify non-compliances within the company's policies and procedures and to identify the need for corrective & preventative action to be taken. Build strong working relationships with the Fleet Director, Fleet Managers and internal stakeholders, as well as the Stellantis Field Force and other teams as necessary. About You Automotive industry experience (preferred). Minimum 2 years experience in a similar position. Intermediate computer literacy. Demonstrable BackOffice operations management techniques. Proven experience of managing a team and effective management skills. Good understanding of operational activities of Customer Care Call Centres, New Vehicle Distributors, Authorised Repairers and Distrigo Parts Hubs. Experience with Domain of Service systems. Understanding of critical Consumer legislation (Consumer Rights Act, Consumer Duty, etc.). Ability to communicate and express yourself correctly in spoken and written language. Ability to manage conflicts. Be receptive and proactive. Have outstanding communication and analytical skills. Excellent ability to manage a team, motivating and inspiring them. Ability to influence and convince others of your opinion. Ability to remain objective in a high pressure environment. Good project management and problem solving skills. Salary & Benefits £32,000 dependant on experience. 25 Days Annual Leave, Calex Employee Benefits Packages (Inc Private GP and Healthcare Services, High Street Discounts, Discounted Gym Memberships and on Demand 24 Hour Wellbeing Service (Counselling and Advice), Life Assurance, Pension, optional private Healthcare cover. Contract Permanent / Full Time Working Hours Monday to Friday / 40 hours per week Place of Work Stellantis, Pinley House, 2 Sunbeam Way, Coventry CV3 1ND Pre-employment Checks Calex will undertake the relevant/standard employment checks with any successful candidate. This includes contacting all nominated referees, as well as checking candidate ID, driving licence (if appropriate) and right to work in the UK. Some roles may also be subject to further pre-employment checks (confirmation will be provided through the recruitment process). The nature of this role may necessitate that we undertake a DBS check. Employment The successful candidate will be employed by Calex UK (). Visa Sponsorship Although Calex UK is on the register of Worker and Temporary Worker licensed sponsors, there is not an opportunity of sponsorship for this specific role.
Looking for a permanent, rewarding role in Belfast City Centre that fits around your life and saves you money? We're hiring Financial Services Contact Centre Agents to join our supportive, fast paced customer service team. Why work with us? £27,976.00 annual salary Save on commuting costs with only 2 days in the office each week once you have successfully completed 3 weeks training and 4 week grad bay (training and grad bay will be fully office based) Cut down on daily expenses - less spent on travel, lunches and workwear Ideal for maintaining a work life balance while still being part of a team Details Start date: Various start dates from June 2026 Location: Natwest. Belfast City Centre Shifts: Full time - 40hrs per w e ek - hours worked between the hours of 07:00 and 23:00 Probity Requirements: Credit, Criminal, Sanctions and Fraud check will be completed. Also must be able to provide physical documentation to evidence the last 2 years employment history and the last 5 years address history Please note that after successful completion of an assessment an interview via teams will take place Firstly, what you get from us! Perks at Work - Savings Discounts / Free Online Classes - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP's, Mental Health Support, Financial Advice, Legal Advice Critical Illness - up to £10,000 Cycle to Work Scheme Eyecare support voucher Holiday Purchase Scheme Length of Service Awards Workplace Pension Monthly Inspire Awards - For the best of the best Refer-A-Friend earns up to £1,200 for you Monthly Wellbeing Webinars Dedicated Employee Experience Progress - Here to support TP journey Now about the Job! You will provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals. You will receive all the tools you need to be able to do this role in your company lead Training and time in Grad Bay. Key Responsibilities At first point of contact, provide outstanding customer service and help the organisation to achieve its goals. Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes. Join us as a Customer Service Advisor We'll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times You'll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them We're looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience What you'll do In this role, you'll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You'll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings. Your duties will include: Supporting the bank's way of working to help as many customers as possible Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored Ensuring each customer interaction leaves the customer satisfied that their needs have been met. The skills you'll need To join us in this role, you'll have experience of working in a customer service environment and managing relationships with customers. You'll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs. Values we look for you to have: Process Excellence- Doing things well means something to you and you will always strive to improve on your work. Collaboration - You enjoy working with others and you like working as a team player. Communication- You can speak and write clearly and in a confident manner. Emotional Intelligence - You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others. Open-Mindedness- You are able to be open to different ways of thinking and new ideas. Critical Thinking- You are able to think logically when making decisions. Solution Orientation- Having a forward thinking mindset focused on resolving challenges. Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset. We're also looking for you to demonstrate: Excellent communication skills, both verbal and written A background of working within a regulatory environment Good technology skills with the ability to use Microsoft Office A customer focused attitude Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority. Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.
Apr 24, 2026
Full time
Looking for a permanent, rewarding role in Belfast City Centre that fits around your life and saves you money? We're hiring Financial Services Contact Centre Agents to join our supportive, fast paced customer service team. Why work with us? £27,976.00 annual salary Save on commuting costs with only 2 days in the office each week once you have successfully completed 3 weeks training and 4 week grad bay (training and grad bay will be fully office based) Cut down on daily expenses - less spent on travel, lunches and workwear Ideal for maintaining a work life balance while still being part of a team Details Start date: Various start dates from June 2026 Location: Natwest. Belfast City Centre Shifts: Full time - 40hrs per w e ek - hours worked between the hours of 07:00 and 23:00 Probity Requirements: Credit, Criminal, Sanctions and Fraud check will be completed. Also must be able to provide physical documentation to evidence the last 2 years employment history and the last 5 years address history Please note that after successful completion of an assessment an interview via teams will take place Firstly, what you get from us! Perks at Work - Savings Discounts / Free Online Classes - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP's, Mental Health Support, Financial Advice, Legal Advice Critical Illness - up to £10,000 Cycle to Work Scheme Eyecare support voucher Holiday Purchase Scheme Length of Service Awards Workplace Pension Monthly Inspire Awards - For the best of the best Refer-A-Friend earns up to £1,200 for you Monthly Wellbeing Webinars Dedicated Employee Experience Progress - Here to support TP journey Now about the Job! You will provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals. You will receive all the tools you need to be able to do this role in your company lead Training and time in Grad Bay. Key Responsibilities At first point of contact, provide outstanding customer service and help the organisation to achieve its goals. Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes. Join us as a Customer Service Advisor We'll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times You'll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them We're looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience What you'll do In this role, you'll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You'll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings. Your duties will include: Supporting the bank's way of working to help as many customers as possible Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored Ensuring each customer interaction leaves the customer satisfied that their needs have been met. The skills you'll need To join us in this role, you'll have experience of working in a customer service environment and managing relationships with customers. You'll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs. Values we look for you to have: Process Excellence- Doing things well means something to you and you will always strive to improve on your work. Collaboration - You enjoy working with others and you like working as a team player. Communication- You can speak and write clearly and in a confident manner. Emotional Intelligence - You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others. Open-Mindedness- You are able to be open to different ways of thinking and new ideas. Critical Thinking- You are able to think logically when making decisions. Solution Orientation- Having a forward thinking mindset focused on resolving challenges. Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset. We're also looking for you to demonstrate: Excellent communication skills, both verbal and written A background of working within a regulatory environment Good technology skills with the ability to use Microsoft Office A customer focused attitude Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority. Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.
Self Employed Field Agents We are . Fieldcall Ltd is authorised and regulated by the Financial Conduct Authority and is one of the UK s leading field information and data capture businesses with over 30 years of experience in delivering field visit based solutions regarding customer engagement, asset inspection and customer vulnerability to over 140 UK lenders, insurers and their professional support networks. Location: We currently have a number of Nationwide Vacancies but we are particularly looking for self-employed field agents to provide additional coverage in the following postcode areas: o Glasgow G o Kilmarnock - KA o Motherwell ML o Norwich / Lowestoft / Great Yarmouth NR o Southwold - IP o Kings Lynn / Skegness / Spalding PE o North Wales (including Anglesey) LL o Devon / Cornwall - TR / PL / EX Fee Structure: Results based fixed fee What will you be doing? o As a Self Employed Field Agent, working within a defined geographical region, you will undertake visits to our clients customer s home address to facilitate a reconnection of the customer to our client and/or attempt to gather information regarding their financial circumstances in a prescribed format. You will also be making other residential visits and undertaking property checks as required. o Typically these visits will be on behalf of blue chip financial services companies as part of their customer support process or, alternatively, on behalf of insurance companies as part of their claims management process. (Please note that the role does not include debt collection activity) o Operating within an FCA regulated environment it is an imperative that all regulatory and statutory requirements are met at all times and full training and onboarding support will be given in respect of this. Please Note: o The role is home (or other appropriate location) based with visits ordinarily carried out in normal working hours (with some evening / weekend work, as and when required). o There are a number of pre-requisites for the role including: An ability to commit to (X3) flexible days / 21 hours per week, minimum. A full UK driving licence and use of your own vehicle (with appropriate insurance cover). An ability to travel within the defined area you cover in an efficient manner. Permission to be given for us to undertake standard pre appointment checks (including a DBS check), with the expectation being that there will be no offences which may impact on your ability to do the role with due regard for the regulated nature of our business. A requirement for you to provide current ICO and Public Liability Insurance documentation.
Apr 24, 2026
Full time
Self Employed Field Agents We are . Fieldcall Ltd is authorised and regulated by the Financial Conduct Authority and is one of the UK s leading field information and data capture businesses with over 30 years of experience in delivering field visit based solutions regarding customer engagement, asset inspection and customer vulnerability to over 140 UK lenders, insurers and their professional support networks. Location: We currently have a number of Nationwide Vacancies but we are particularly looking for self-employed field agents to provide additional coverage in the following postcode areas: o Glasgow G o Kilmarnock - KA o Motherwell ML o Norwich / Lowestoft / Great Yarmouth NR o Southwold - IP o Kings Lynn / Skegness / Spalding PE o North Wales (including Anglesey) LL o Devon / Cornwall - TR / PL / EX Fee Structure: Results based fixed fee What will you be doing? o As a Self Employed Field Agent, working within a defined geographical region, you will undertake visits to our clients customer s home address to facilitate a reconnection of the customer to our client and/or attempt to gather information regarding their financial circumstances in a prescribed format. You will also be making other residential visits and undertaking property checks as required. o Typically these visits will be on behalf of blue chip financial services companies as part of their customer support process or, alternatively, on behalf of insurance companies as part of their claims management process. (Please note that the role does not include debt collection activity) o Operating within an FCA regulated environment it is an imperative that all regulatory and statutory requirements are met at all times and full training and onboarding support will be given in respect of this. Please Note: o The role is home (or other appropriate location) based with visits ordinarily carried out in normal working hours (with some evening / weekend work, as and when required). o There are a number of pre-requisites for the role including: An ability to commit to (X3) flexible days / 21 hours per week, minimum. A full UK driving licence and use of your own vehicle (with appropriate insurance cover). An ability to travel within the defined area you cover in an efficient manner. Permission to be given for us to undertake standard pre appointment checks (including a DBS check), with the expectation being that there will be no offences which may impact on your ability to do the role with due regard for the regulated nature of our business. A requirement for you to provide current ICO and Public Liability Insurance documentation.
Self Employed Field Agents We are . Fieldcall Ltd is authorised and regulated by the Financial Conduct Authority and is one of the UK s leading field information and data capture businesses with over 30 years of experience in delivering field visit based solutions regarding customer engagement, asset inspection and customer vulnerability to over 140 UK lenders, insurers and their professional support networks. Location: We currently have a number of Nationwide Vacancies but we are particularly looking for self-employed field agents to provide additional coverage in the following postcode areas: o Glasgow G o Kilmarnock - KA o Motherwell ML o Norwich / Lowestoft / Great Yarmouth NR o Southwold - IP o Kings Lynn / Skegness / Spalding PE o North Wales (including Anglesey) LL o Devon / Cornwall - TR / PL / EX Fee Structure: Results based fixed fee What will you be doing? o As a Self Employed Field Agent, working within a defined geographical region, you will undertake visits to our clients customer s home address to facilitate a reconnection of the customer to our client and/or attempt to gather information regarding their financial circumstances in a prescribed format. You will also be making other residential visits and undertaking property checks as required. o Typically these visits will be on behalf of blue chip financial services companies as part of their customer support process or, alternatively, on behalf of insurance companies as part of their claims management process. (Please note that the role does not include debt collection activity) o Operating within an FCA regulated environment it is an imperative that all regulatory and statutory requirements are met at all times and full training and onboarding support will be given in respect of this. Please Note: o The role is home (or other appropriate location) based with visits ordinarily carried out in normal working hours (with some evening / weekend work, as and when required). o There are a number of pre-requisites for the role including: An ability to commit to (X3) flexible days / 21 hours per week, minimum. A full UK driving licence and use of your own vehicle (with appropriate insurance cover). An ability to travel within the defined area you cover in an efficient manner. Permission to be given for us to undertake standard pre appointment checks (including a DBS check), with the expectation being that there will be no offences which may impact on your ability to do the role with due regard for the regulated nature of our business. A requirement for you to provide current ICO and Public Liability Insurance documentation.
Apr 24, 2026
Full time
Self Employed Field Agents We are . Fieldcall Ltd is authorised and regulated by the Financial Conduct Authority and is one of the UK s leading field information and data capture businesses with over 30 years of experience in delivering field visit based solutions regarding customer engagement, asset inspection and customer vulnerability to over 140 UK lenders, insurers and their professional support networks. Location: We currently have a number of Nationwide Vacancies but we are particularly looking for self-employed field agents to provide additional coverage in the following postcode areas: o Glasgow G o Kilmarnock - KA o Motherwell ML o Norwich / Lowestoft / Great Yarmouth NR o Southwold - IP o Kings Lynn / Skegness / Spalding PE o North Wales (including Anglesey) LL o Devon / Cornwall - TR / PL / EX Fee Structure: Results based fixed fee What will you be doing? o As a Self Employed Field Agent, working within a defined geographical region, you will undertake visits to our clients customer s home address to facilitate a reconnection of the customer to our client and/or attempt to gather information regarding their financial circumstances in a prescribed format. You will also be making other residential visits and undertaking property checks as required. o Typically these visits will be on behalf of blue chip financial services companies as part of their customer support process or, alternatively, on behalf of insurance companies as part of their claims management process. (Please note that the role does not include debt collection activity) o Operating within an FCA regulated environment it is an imperative that all regulatory and statutory requirements are met at all times and full training and onboarding support will be given in respect of this. Please Note: o The role is home (or other appropriate location) based with visits ordinarily carried out in normal working hours (with some evening / weekend work, as and when required). o There are a number of pre-requisites for the role including: An ability to commit to (X3) flexible days / 21 hours per week, minimum. A full UK driving licence and use of your own vehicle (with appropriate insurance cover). An ability to travel within the defined area you cover in an efficient manner. Permission to be given for us to undertake standard pre appointment checks (including a DBS check), with the expectation being that there will be no offences which may impact on your ability to do the role with due regard for the regulated nature of our business. A requirement for you to provide current ICO and Public Liability Insurance documentation.
Made Employment Ltd
Chapel St. Leonards, Lincolnshire
Self Employed Field Agents We are . Fieldcall Ltd is authorised and regulated by the Financial Conduct Authority and is one of the UK s leading field information and data capture businesses with over 30 years of experience in delivering field visit based solutions regarding customer engagement, asset inspection and customer vulnerability to over 140 UK lenders, insurers and their professional support networks. Location: We currently have a number of Nationwide Vacancies but we are particularly looking for self-employed field agents to provide additional coverage in the following postcode areas: o Glasgow G o Kilmarnock - KA o Motherwell ML o Norwich / Lowestoft / Great Yarmouth NR o Southwold - IP o Kings Lynn / Skegness / Spalding PE o North Wales (including Anglesey) LL o Devon / Cornwall - TR / PL / EX Fee Structure: Results based fixed fee What will you be doing? o As a Self Employed Field Agent, working within a defined geographical region, you will undertake visits to our clients customer s home address to facilitate a reconnection of the customer to our client and/or attempt to gather information regarding their financial circumstances in a prescribed format. You will also be making other residential visits and undertaking property checks as required. o Typically these visits will be on behalf of blue chip financial services companies as part of their customer support process or, alternatively, on behalf of insurance companies as part of their claims management process. (Please note that the role does not include debt collection activity) o Operating within an FCA regulated environment it is an imperative that all regulatory and statutory requirements are met at all times and full training and onboarding support will be given in respect of this. Please Note: o The role is home (or other appropriate location) based with visits ordinarily carried out in normal working hours (with some evening / weekend work, as and when required). o There are a number of pre-requisites for the role including: An ability to commit to (X3) flexible days / 21 hours per week, minimum. A full UK driving licence and use of your own vehicle (with appropriate insurance cover). An ability to travel within the defined area you cover in an efficient manner. Permission to be given for us to undertake standard pre appointment checks (including a DBS check), with the expectation being that there will be no offences which may impact on your ability to do the role with due regard for the regulated nature of our business. A requirement for you to provide current ICO and Public Liability Insurance documentation.
Apr 24, 2026
Full time
Self Employed Field Agents We are . Fieldcall Ltd is authorised and regulated by the Financial Conduct Authority and is one of the UK s leading field information and data capture businesses with over 30 years of experience in delivering field visit based solutions regarding customer engagement, asset inspection and customer vulnerability to over 140 UK lenders, insurers and their professional support networks. Location: We currently have a number of Nationwide Vacancies but we are particularly looking for self-employed field agents to provide additional coverage in the following postcode areas: o Glasgow G o Kilmarnock - KA o Motherwell ML o Norwich / Lowestoft / Great Yarmouth NR o Southwold - IP o Kings Lynn / Skegness / Spalding PE o North Wales (including Anglesey) LL o Devon / Cornwall - TR / PL / EX Fee Structure: Results based fixed fee What will you be doing? o As a Self Employed Field Agent, working within a defined geographical region, you will undertake visits to our clients customer s home address to facilitate a reconnection of the customer to our client and/or attempt to gather information regarding their financial circumstances in a prescribed format. You will also be making other residential visits and undertaking property checks as required. o Typically these visits will be on behalf of blue chip financial services companies as part of their customer support process or, alternatively, on behalf of insurance companies as part of their claims management process. (Please note that the role does not include debt collection activity) o Operating within an FCA regulated environment it is an imperative that all regulatory and statutory requirements are met at all times and full training and onboarding support will be given in respect of this. Please Note: o The role is home (or other appropriate location) based with visits ordinarily carried out in normal working hours (with some evening / weekend work, as and when required). o There are a number of pre-requisites for the role including: An ability to commit to (X3) flexible days / 21 hours per week, minimum. A full UK driving licence and use of your own vehicle (with appropriate insurance cover). An ability to travel within the defined area you cover in an efficient manner. Permission to be given for us to undertake standard pre appointment checks (including a DBS check), with the expectation being that there will be no offences which may impact on your ability to do the role with due regard for the regulated nature of our business. A requirement for you to provide current ICO and Public Liability Insurance documentation.
Technical Sales Advisor - Heating Products Salary £25,000 to £34,000 basic + benefits (depending on experience) Home Based must live in Yorkshire (for occasional meetings and training) Monday to Friday, between the hours of 9:00am to 5:30pm About the Company Our client is a small, friendly, home-based team with global ambition, based in Huddersfield. They are recognised as a market-leading supplier of saunas, steam rooms, and a wide range of wellness and heating-related products for both domestic and commercial use. Following a period of strong growth, their aim is to become a leading online supplier within the health, wellness and leisure sector. The Role This role would suit someone with a background in heating, plumbing, renewables or technical product sales support (for example a heating engineer, or someone who has supported customers with technical products). This is a product-focused role, supporting customers purchasing physical heating and wellness products not IT or software support. You will be advising customers on product suitability, specifications and basic setup, as well as supporting the sales process from enquiry through to order completion. Key Responsibilities Managing incoming customer enquiries via phone and email Advising customers on product suitability, specifications and basic setup Promoting and selling the company s range of heating and wellness products Identifying the right products for customer needs and upselling where appropriate Processing customer orders accurately Maintaining CRM systems and managing sales pipelines Supporting general sales administration Assisting with improving and optimising product ranges online Adding and maintaining products on the website (Magento), including descriptions, images and pricing Liaising with warehouses and shipping providers to manage deliveries, including international shipments Checking supplier invoices and identifying discrepancies Managing stock levels and placing orders with manufacturers Monitoring competitor pricing and market trends Supporting website content including blogs and product information About You Experience in a technical sales support, internal sales or product advisory role Background in heating, plumbing, renewables or similar technical products (preferred) Experience supporting customers purchasing physical products rather than services Confident advising on product specifications and suitability Strong customer service and communication skills Organised, proactive and able to work independently Comfortable working in a home-based environment High attention to detail and strong administrative skills Good level of numeracy and written English Confident using Microsoft Outlook and Excel Experience with CRM/ERP systems Experience managing website content (Magento or similar platforms desirable) Additional Requirements Dedicated home office space with reliable broadband and minimal background noise Previous experience working from home is advantageous A stable work history, with the majority of roles lasting 2+ years Screening Questions Please ensure your CV demonstrates: - Longevity in previous roles (typically 2+ years) - Experience working from home - Use of CRM systems and managing sales pipelines - Experience adding products to websites and managing product listings - Understanding of pricing and margins - Experience optimising product ranges online - Exposure to online marketplaces (e.g. eBay, Amazon, Linnworks) - Proficiency in Microsoft Outlook and Excel Additional Information Due to the financial nature of the role, references and background checks will be required in line with GDPR and insurance requirements. This role has previously been advertised. Please do not reapply if you have already been considered. Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.
Apr 24, 2026
Full time
Technical Sales Advisor - Heating Products Salary £25,000 to £34,000 basic + benefits (depending on experience) Home Based must live in Yorkshire (for occasional meetings and training) Monday to Friday, between the hours of 9:00am to 5:30pm About the Company Our client is a small, friendly, home-based team with global ambition, based in Huddersfield. They are recognised as a market-leading supplier of saunas, steam rooms, and a wide range of wellness and heating-related products for both domestic and commercial use. Following a period of strong growth, their aim is to become a leading online supplier within the health, wellness and leisure sector. The Role This role would suit someone with a background in heating, plumbing, renewables or technical product sales support (for example a heating engineer, or someone who has supported customers with technical products). This is a product-focused role, supporting customers purchasing physical heating and wellness products not IT or software support. You will be advising customers on product suitability, specifications and basic setup, as well as supporting the sales process from enquiry through to order completion. Key Responsibilities Managing incoming customer enquiries via phone and email Advising customers on product suitability, specifications and basic setup Promoting and selling the company s range of heating and wellness products Identifying the right products for customer needs and upselling where appropriate Processing customer orders accurately Maintaining CRM systems and managing sales pipelines Supporting general sales administration Assisting with improving and optimising product ranges online Adding and maintaining products on the website (Magento), including descriptions, images and pricing Liaising with warehouses and shipping providers to manage deliveries, including international shipments Checking supplier invoices and identifying discrepancies Managing stock levels and placing orders with manufacturers Monitoring competitor pricing and market trends Supporting website content including blogs and product information About You Experience in a technical sales support, internal sales or product advisory role Background in heating, plumbing, renewables or similar technical products (preferred) Experience supporting customers purchasing physical products rather than services Confident advising on product specifications and suitability Strong customer service and communication skills Organised, proactive and able to work independently Comfortable working in a home-based environment High attention to detail and strong administrative skills Good level of numeracy and written English Confident using Microsoft Outlook and Excel Experience with CRM/ERP systems Experience managing website content (Magento or similar platforms desirable) Additional Requirements Dedicated home office space with reliable broadband and minimal background noise Previous experience working from home is advantageous A stable work history, with the majority of roles lasting 2+ years Screening Questions Please ensure your CV demonstrates: - Longevity in previous roles (typically 2+ years) - Experience working from home - Use of CRM systems and managing sales pipelines - Experience adding products to websites and managing product listings - Understanding of pricing and margins - Experience optimising product ranges online - Exposure to online marketplaces (e.g. eBay, Amazon, Linnworks) - Proficiency in Microsoft Outlook and Excel Additional Information Due to the financial nature of the role, references and background checks will be required in line with GDPR and insurance requirements. This role has previously been advertised. Please do not reapply if you have already been considered. Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.
Amentum, a global leader in advanced engineering, technical, and professional services serving the US government, allies and critical infrastructure sectors, is seeking a Water Systems Chemist to support a government contract based on the island of Diego Garcia. Purpose / Scope The Water Systems Chemist is responsible for analyzing, advising, implementing, correcting and maintaining water systems raw water system, water treatment plants and water distribution system; and to efficiently manage, operate, and maintain any on-site environmental compliance laboratory used for drinking water analyses. Media Transfer Agent will perform other duties as assigned by Program leadership. The Water Systems Chemist will be available for on-call support as needed 24 hours/day, 7 days/week in this role. Qualifications Bachelor's degree in chemistry, physical science, or chemical engineering, and by experience and training demonstrate knowledge and competence in the protocols for sample collection, preservation, and analyses for chemical and microbiological parameters Must have demonstrated experience in conducting the analytical testing and data reporting required for Fit for Human Consumption (FFHC) water systems utilizing EPA-approved methodology for drinking water analyses Must have three years' experience in a similar role preferably in the military or a government installation Must be familiar with current global, US, Program and PWS requirements Excellent organizational and time management skills Ability to obtain and maintain a US passport and driver's license throughout employment in this role Ability to successfully pass PACOM medical requirements and maintain requirements for duration of deployment Must be able to obtain and maintain facility credentials/authorization. Note: US Citizenship is required for facility credentials/authorization at this work location. Work Environment, Physical Demands Able to stand for long periods of time such as eight (8) to ten (10) hours, bend, kneel, and reach to store/retrieve supplies Able to lift, carry, and push supplies and boxes up to 50 pounds Living and working conditions at the assignment location could be remote and uncomfortable May work in a typical office environment Other Responsibilities Safety- Amentum enforces a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe work environment. As appropriate, each employee is responsible for completing all training requirements and fulfilling all self-aid/buddy aid responsibilities, participating in emergency response tasks, and serving on safety committees and teams. Quality- Quality is the foundation for the management of our business and the keystone to our goal of customer satisfaction. It is our policy to consistently provide services that meet customer expectations. Accordingly, each employee must conform to the Amentum Quality Policy and carry out job activities in compliance with applicable Amentum Quality System documents and customer contracts. Each employee must read and understand his/her Quality Management and Customer Satisfaction responsibilities. Procedure Compliance- Each employee must read, understand, and implement the general and specific operational, safety, quality and environmental requirements of all plans, procedures and policies pertaining to job.
Apr 24, 2026
Full time
Amentum, a global leader in advanced engineering, technical, and professional services serving the US government, allies and critical infrastructure sectors, is seeking a Water Systems Chemist to support a government contract based on the island of Diego Garcia. Purpose / Scope The Water Systems Chemist is responsible for analyzing, advising, implementing, correcting and maintaining water systems raw water system, water treatment plants and water distribution system; and to efficiently manage, operate, and maintain any on-site environmental compliance laboratory used for drinking water analyses. Media Transfer Agent will perform other duties as assigned by Program leadership. The Water Systems Chemist will be available for on-call support as needed 24 hours/day, 7 days/week in this role. Qualifications Bachelor's degree in chemistry, physical science, or chemical engineering, and by experience and training demonstrate knowledge and competence in the protocols for sample collection, preservation, and analyses for chemical and microbiological parameters Must have demonstrated experience in conducting the analytical testing and data reporting required for Fit for Human Consumption (FFHC) water systems utilizing EPA-approved methodology for drinking water analyses Must have three years' experience in a similar role preferably in the military or a government installation Must be familiar with current global, US, Program and PWS requirements Excellent organizational and time management skills Ability to obtain and maintain a US passport and driver's license throughout employment in this role Ability to successfully pass PACOM medical requirements and maintain requirements for duration of deployment Must be able to obtain and maintain facility credentials/authorization. Note: US Citizenship is required for facility credentials/authorization at this work location. Work Environment, Physical Demands Able to stand for long periods of time such as eight (8) to ten (10) hours, bend, kneel, and reach to store/retrieve supplies Able to lift, carry, and push supplies and boxes up to 50 pounds Living and working conditions at the assignment location could be remote and uncomfortable May work in a typical office environment Other Responsibilities Safety- Amentum enforces a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe work environment. As appropriate, each employee is responsible for completing all training requirements and fulfilling all self-aid/buddy aid responsibilities, participating in emergency response tasks, and serving on safety committees and teams. Quality- Quality is the foundation for the management of our business and the keystone to our goal of customer satisfaction. It is our policy to consistently provide services that meet customer expectations. Accordingly, each employee must conform to the Amentum Quality Policy and carry out job activities in compliance with applicable Amentum Quality System documents and customer contracts. Each employee must read and understand his/her Quality Management and Customer Satisfaction responsibilities. Procedure Compliance- Each employee must read, understand, and implement the general and specific operational, safety, quality and environmental requirements of all plans, procedures and policies pertaining to job.
Looking for a permanent, rewarding role in Belfast City Centre that fits around your life and saves you money? We're hiring Financial Services Contact Centre Agents to join our supportive, fast paced customer service team. Why work with us? £27,976.00 annual salary Save on commuting costs with only 2 days in the office each week once you have successfully completed 3 weeks training and 4 week grad bay (training and grad bay will be fully office based) Cut down on daily expenses - less spent on travel, lunches and workwear Ideal for maintaining a work life balance while still being part of a team Details Start date: Various start dates from June 2026 Location: Natwest. Belfast City Centre Shifts: Full time - 40hrs per w e ek - hours worked between the hours of 07:00 and 23:00 Probity Requirements: Credit, Criminal, Sanctions and Fraud check will be completed. Also must be able to provide physical documentation to evidence the last 2 years employment history and the last 5 years address history Please note that after successful completion of an assessment an interview via teams will take place Firstly, what you get from us! Perks at Work - Savings Discounts / Free Online Classes - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP's, Mental Health Support, Financial Advice, Legal Advice Critical Illness - up to £10,000 Cycle to Work Scheme Eyecare support voucher Holiday Purchase Scheme Length of Service Awards Workplace Pension Monthly Inspire Awards - For the best of the best Refer-A-Friend earns up to £1,200 for you Monthly Wellbeing Webinars Dedicated Employee Experience Progress - Here to support TP journey Now about the Job! You will provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals. You will receive all the tools you need to be able to do this role in your company lead Training and time in Grad Bay. Key Responsibilities At first point of contact, provide outstanding customer service and help the organisation to achieve its goals. Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes. Join us as a Customer Service Advisor We'll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times You'll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them We're looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience What you'll do In this role, you'll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You'll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings. Your duties will include: Supporting the bank's way of working to help as many customers as possible Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored Ensuring each customer interaction leaves the customer satisfied that their needs have been met. The skills you'll need To join us in this role, you'll have experience of working in a customer service environment and managing relationships with customers. You'll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs. Values we look for you to have: Process Excellence- Doing things well means something to you and you will always strive to improve on your work. Collaboration - You enjoy working with others and you like working as a team player. Communication- You can speak and write clearly and in a confident manner. Emotional Intelligence - You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others. Open-Mindedness- You are able to be open to different ways of thinking and new ideas. Critical Thinking- You are able to think logically when making decisions. Solution Orientation- Having a forward thinking mindset focused on resolving challenges. Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset. We're also looking for you to demonstrate: Excellent communication skills, both verbal and written A background of working within a regulatory environment Good technology skills with the ability to use Microsoft Office A customer focused attitude Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority. Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.
Apr 24, 2026
Full time
Looking for a permanent, rewarding role in Belfast City Centre that fits around your life and saves you money? We're hiring Financial Services Contact Centre Agents to join our supportive, fast paced customer service team. Why work with us? £27,976.00 annual salary Save on commuting costs with only 2 days in the office each week once you have successfully completed 3 weeks training and 4 week grad bay (training and grad bay will be fully office based) Cut down on daily expenses - less spent on travel, lunches and workwear Ideal for maintaining a work life balance while still being part of a team Details Start date: Various start dates from June 2026 Location: Natwest. Belfast City Centre Shifts: Full time - 40hrs per w e ek - hours worked between the hours of 07:00 and 23:00 Probity Requirements: Credit, Criminal, Sanctions and Fraud check will be completed. Also must be able to provide physical documentation to evidence the last 2 years employment history and the last 5 years address history Please note that after successful completion of an assessment an interview via teams will take place Firstly, what you get from us! Perks at Work - Savings Discounts / Free Online Classes - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP's, Mental Health Support, Financial Advice, Legal Advice Critical Illness - up to £10,000 Cycle to Work Scheme Eyecare support voucher Holiday Purchase Scheme Length of Service Awards Workplace Pension Monthly Inspire Awards - For the best of the best Refer-A-Friend earns up to £1,200 for you Monthly Wellbeing Webinars Dedicated Employee Experience Progress - Here to support TP journey Now about the Job! You will provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals. You will receive all the tools you need to be able to do this role in your company lead Training and time in Grad Bay. Key Responsibilities At first point of contact, provide outstanding customer service and help the organisation to achieve its goals. Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes. Join us as a Customer Service Advisor We'll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times You'll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them We're looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience What you'll do In this role, you'll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You'll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings. Your duties will include: Supporting the bank's way of working to help as many customers as possible Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored Ensuring each customer interaction leaves the customer satisfied that their needs have been met. The skills you'll need To join us in this role, you'll have experience of working in a customer service environment and managing relationships with customers. You'll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs. Values we look for you to have: Process Excellence- Doing things well means something to you and you will always strive to improve on your work. Collaboration - You enjoy working with others and you like working as a team player. Communication- You can speak and write clearly and in a confident manner. Emotional Intelligence - You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others. Open-Mindedness- You are able to be open to different ways of thinking and new ideas. Critical Thinking- You are able to think logically when making decisions. Solution Orientation- Having a forward thinking mindset focused on resolving challenges. Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset. We're also looking for you to demonstrate: Excellent communication skills, both verbal and written A background of working within a regulatory environment Good technology skills with the ability to use Microsoft Office A customer focused attitude Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority. Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.
Business Development Director - The Municipal Hotel & Spa MGallery THE EXCITING OPPORTUNITY We opened the first 5 Hotel in Liverpool; The Municipal Hotel & Spa MGallery in May 2023 and have reset the clock within this historic building, bringing it back to life. Our Heartists aspire to create memorable, heartfelt moments for all life enjoyers to experience unique stories from the past but also to immerse themselves into our hospitality, creating their own astonishing tales of MGallery magical moments. We boast 179 stunning bedrooms set in a remarkable and inspiring landmark of the city. Time is of essence and at the heart of The Municipal's story. The iconic clock tower and bells giving the tempo to a timeless melody. Various restaurants, bars and a state of the art spa sanctuary experience, will offer everyone the place to have the time of their lives, pause the clock and embark upon their own magical journey with MGallery. Our hotel is home to unforgettable high-profile VIP functions, the host to luxury affiliations, leisure and events, stylish private dinners and professional conferences. We are now seeking a passionate and driven Business Development Director to join our Commercial Team, reporting to the Commercial Director. The Business Development Director is responsible for driving revenue growth across MICE (Meetings, Incentives, Conferences, and Events), corporate segments, and the local market with a strong focus on F&B. This role supports the commercial strategy by proactively generating business, building strong client relationships, and maximizing opportunities across rooms, meetings, and food & beverage outlets. Working closely with the Commercial Director, Revenue, Marketing, and Operations, the Business Development Director ensures alignment with business objectives, delivering both top-line revenue and profitable growth. MGallery - Boutique hotels with one-of-a-kind designs () A DAY IN THE LIFE OF A BUSINESS DEVELOPMENT DIRECTOR AT THE MUNICIPAL HOTEL & SPA MGALLERY What you'll be doing Key Responsibilities 1. Sales Strategy & Business Development Develop and execute targeted sales plans focusing on MICE, corporate accounts, and local partnerships to achieve growth targets. Identify and secure new business opportunities within the corporate and events market, including meetings, conferences, and social events. Drive local market penetration through F&B private dining, and event activations aligned to city events. Support pricing and positioning strategies through market intelligence and client feedback. Actively participate in networking events, trade shows, agent visits and local business forums to generate leads. 2. MICE & Corporate Sales Focus Proactively manage and grow a portfolio of corporate and MICE accounts. Respond to and convert RFPs, enquiries, and leads for meetings and events. Conduct site inspections, client presentations, and negotiations to close business. Maximize revenue per event through upselling of F&B, meeting packages, and ancillary services. Maintain strong relationships with event planners, corporate bookers, and agencies. 3. Local Market & F&B Revenue Growth Drive local catering, private events, and exclusive use events through proactive partnerships. Identify opportunities for community partnerships and local collaborations. Increase awareness and utilization of F&B outlets locally 4. Account Management & Client Relationships Build and maintain long-term relationships with key corporate clients and local partners. Conduct regular account reviews to identify growth opportunities. Ensure high levels of customer satisfaction and repeat business. Negotiate contracts and agreements in line with company guidelines. 5. Performance & Reporting Achieve agreed sales targets, KPIs, and revenue goals. Maintain accurate records of sales activities, pipeline, and forecasts. Monitor conversion rates, business mix, and performance metrics. Provide regular sales reports and market insights to the leadership team. 6. Internal Collaboration Work closely with Revenue Management to optimize pricing and availability. Liaise with Operations and F&B teams to ensure seamless event execution and guest satisfaction. Key Performance Indicators (KPIs) MICE and corporate revenue growth F&B revenue from local and event business Conversion rate of enquiries and RFPs Sales pipeline and account production Customer retention and repeat business Qualifications & Experience Bachelor's degree in Business, Hospitality, Sales, or related field (preferred) 3-5 years of experience in hotel sales, MICE, or corporate segments Proven track record in event sales and corporate account management Strong knowledge of the local market and competitive landscape Experience in F&B sales or event-driven revenue generation is highly desirable Exceptional communication and presentation skills, both written and verbal, with a professional and persuasive approach Experience with international hotel brands (e.g., Accor) is an advantage Experience within the luxury sector is an advantage Proficiency in CRM software (such as Salesforce or similar) and Microsoft Office Suite, with the ability to generate and analyse sales data Strong negotiation and contract management skills, with a keen eye for detail to ensure mutually beneficial agreements Highly organised, able to prioritise tasks and manage multiple projects in a fast-paced environment Flexibility A positive, proactive approach with the ability to identify and act on new opportunities in line with hotel objectives Key Competencies Strong sales and negotiation skills Relationship-building and networking ability Results-driven with a proactive approach Commercial awareness and market insight Excellent communication and presentation skills Organizational and time management skills Exceptional communication and presentation skills, both written and verbal, with a professional and persuasive approach In-depth understanding of sales principles and strategies, with experience in strategic planning, forecasting, and performance analysis Proficiency in CRM software (such as Salesforce or similar) and Microsoft Office Suite, with the ability to generate and analyse sales data Strong negotiation and contract management skills, with a keen eye for detail to ensure mutually beneficial agreements Highly organised, able to prioritise tasks and manage multiple projects in a fast-paced environment Flexibility to work outside of regular hours, including evenings and weekends, and attend off-site meetings or events as required A positive, proactive approach with the ability to identify and act on new opportunities in line with hotel objective JOIN US At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey EQUAL OPPORTUNITIES RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact
Apr 24, 2026
Full time
Business Development Director - The Municipal Hotel & Spa MGallery THE EXCITING OPPORTUNITY We opened the first 5 Hotel in Liverpool; The Municipal Hotel & Spa MGallery in May 2023 and have reset the clock within this historic building, bringing it back to life. Our Heartists aspire to create memorable, heartfelt moments for all life enjoyers to experience unique stories from the past but also to immerse themselves into our hospitality, creating their own astonishing tales of MGallery magical moments. We boast 179 stunning bedrooms set in a remarkable and inspiring landmark of the city. Time is of essence and at the heart of The Municipal's story. The iconic clock tower and bells giving the tempo to a timeless melody. Various restaurants, bars and a state of the art spa sanctuary experience, will offer everyone the place to have the time of their lives, pause the clock and embark upon their own magical journey with MGallery. Our hotel is home to unforgettable high-profile VIP functions, the host to luxury affiliations, leisure and events, stylish private dinners and professional conferences. We are now seeking a passionate and driven Business Development Director to join our Commercial Team, reporting to the Commercial Director. The Business Development Director is responsible for driving revenue growth across MICE (Meetings, Incentives, Conferences, and Events), corporate segments, and the local market with a strong focus on F&B. This role supports the commercial strategy by proactively generating business, building strong client relationships, and maximizing opportunities across rooms, meetings, and food & beverage outlets. Working closely with the Commercial Director, Revenue, Marketing, and Operations, the Business Development Director ensures alignment with business objectives, delivering both top-line revenue and profitable growth. MGallery - Boutique hotels with one-of-a-kind designs () A DAY IN THE LIFE OF A BUSINESS DEVELOPMENT DIRECTOR AT THE MUNICIPAL HOTEL & SPA MGALLERY What you'll be doing Key Responsibilities 1. Sales Strategy & Business Development Develop and execute targeted sales plans focusing on MICE, corporate accounts, and local partnerships to achieve growth targets. Identify and secure new business opportunities within the corporate and events market, including meetings, conferences, and social events. Drive local market penetration through F&B private dining, and event activations aligned to city events. Support pricing and positioning strategies through market intelligence and client feedback. Actively participate in networking events, trade shows, agent visits and local business forums to generate leads. 2. MICE & Corporate Sales Focus Proactively manage and grow a portfolio of corporate and MICE accounts. Respond to and convert RFPs, enquiries, and leads for meetings and events. Conduct site inspections, client presentations, and negotiations to close business. Maximize revenue per event through upselling of F&B, meeting packages, and ancillary services. Maintain strong relationships with event planners, corporate bookers, and agencies. 3. Local Market & F&B Revenue Growth Drive local catering, private events, and exclusive use events through proactive partnerships. Identify opportunities for community partnerships and local collaborations. Increase awareness and utilization of F&B outlets locally 4. Account Management & Client Relationships Build and maintain long-term relationships with key corporate clients and local partners. Conduct regular account reviews to identify growth opportunities. Ensure high levels of customer satisfaction and repeat business. Negotiate contracts and agreements in line with company guidelines. 5. Performance & Reporting Achieve agreed sales targets, KPIs, and revenue goals. Maintain accurate records of sales activities, pipeline, and forecasts. Monitor conversion rates, business mix, and performance metrics. Provide regular sales reports and market insights to the leadership team. 6. Internal Collaboration Work closely with Revenue Management to optimize pricing and availability. Liaise with Operations and F&B teams to ensure seamless event execution and guest satisfaction. Key Performance Indicators (KPIs) MICE and corporate revenue growth F&B revenue from local and event business Conversion rate of enquiries and RFPs Sales pipeline and account production Customer retention and repeat business Qualifications & Experience Bachelor's degree in Business, Hospitality, Sales, or related field (preferred) 3-5 years of experience in hotel sales, MICE, or corporate segments Proven track record in event sales and corporate account management Strong knowledge of the local market and competitive landscape Experience in F&B sales or event-driven revenue generation is highly desirable Exceptional communication and presentation skills, both written and verbal, with a professional and persuasive approach Experience with international hotel brands (e.g., Accor) is an advantage Experience within the luxury sector is an advantage Proficiency in CRM software (such as Salesforce or similar) and Microsoft Office Suite, with the ability to generate and analyse sales data Strong negotiation and contract management skills, with a keen eye for detail to ensure mutually beneficial agreements Highly organised, able to prioritise tasks and manage multiple projects in a fast-paced environment Flexibility A positive, proactive approach with the ability to identify and act on new opportunities in line with hotel objectives Key Competencies Strong sales and negotiation skills Relationship-building and networking ability Results-driven with a proactive approach Commercial awareness and market insight Excellent communication and presentation skills Organizational and time management skills Exceptional communication and presentation skills, both written and verbal, with a professional and persuasive approach In-depth understanding of sales principles and strategies, with experience in strategic planning, forecasting, and performance analysis Proficiency in CRM software (such as Salesforce or similar) and Microsoft Office Suite, with the ability to generate and analyse sales data Strong negotiation and contract management skills, with a keen eye for detail to ensure mutually beneficial agreements Highly organised, able to prioritise tasks and manage multiple projects in a fast-paced environment Flexibility to work outside of regular hours, including evenings and weekends, and attend off-site meetings or events as required A positive, proactive approach with the ability to identify and act on new opportunities in line with hotel objective JOIN US At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey EQUAL OPPORTUNITIES RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact
Looking for a permanent, rewarding role in Belfast City Centre that fits around your life and saves you money? We're hiring Financial Services Contact Centre Agents to join our supportive, fast paced customer service team. Why work with us? £27,976.00 annual salary Save on commuting costs with only 2 days in the office each week once you have successfully completed 3 weeks training and 4 week grad bay (training and grad bay will be fully office based) Cut down on daily expenses - less spent on travel, lunches and workwear Ideal for maintaining a work life balance while still being part of a team Details Start date: Various start dates from June 2026 Location: Natwest. Belfast City Centre Shifts: Full time - 40hrs per w e ek - hours worked between the hours of 07:00 and 23:00 Probity Requirements: Credit, Criminal, Sanctions and Fraud check will be completed. Also must be able to provide physical documentation to evidence the last 2 years employment history and the last 5 years address history Please note that after successful completion of an assessment an interview via teams will take place Firstly, what you get from us! Perks at Work - Savings Discounts / Free Online Classes - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP's, Mental Health Support, Financial Advice, Legal Advice Critical Illness - up to £10,000 Cycle to Work Scheme Eyecare support voucher Holiday Purchase Scheme Length of Service Awards Workplace Pension Monthly Inspire Awards - For the best of the best Refer-A-Friend earns up to £1,200 for you Monthly Wellbeing Webinars Dedicated Employee Experience Progress - Here to support TP journey Now about the Job! You will provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals. You will receive all the tools you need to be able to do this role in your company lead Training and time in Grad Bay. Key Responsibilities At first point of contact, provide outstanding customer service and help the organisation to achieve its goals. Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes. Join us as a Customer Service Advisor We'll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times You'll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them We're looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience What you'll do In this role, you'll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You'll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings. Your duties will include: Supporting the bank's way of working to help as many customers as possible Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored Ensuring each customer interaction leaves the customer satisfied that their needs have been met. The skills you'll need To join us in this role, you'll have experience of working in a customer service environment and managing relationships with customers. You'll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs. Values we look for you to have: Process Excellence- Doing things well means something to you and you will always strive to improve on your work. Collaboration - You enjoy working with others and you like working as a team player. Communication- You can speak and write clearly and in a confident manner. Emotional Intelligence - You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others. Open-Mindedness- You are able to be open to different ways of thinking and new ideas. Critical Thinking- You are able to think logically when making decisions. Solution Orientation- Having a forward thinking mindset focused on resolving challenges. Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset. We're also looking for you to demonstrate: Excellent communication skills, both verbal and written A background of working within a regulatory environment Good technology skills with the ability to use Microsoft Office A customer focused attitude Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority. Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.
Apr 24, 2026
Full time
Looking for a permanent, rewarding role in Belfast City Centre that fits around your life and saves you money? We're hiring Financial Services Contact Centre Agents to join our supportive, fast paced customer service team. Why work with us? £27,976.00 annual salary Save on commuting costs with only 2 days in the office each week once you have successfully completed 3 weeks training and 4 week grad bay (training and grad bay will be fully office based) Cut down on daily expenses - less spent on travel, lunches and workwear Ideal for maintaining a work life balance while still being part of a team Details Start date: Various start dates from June 2026 Location: Natwest. Belfast City Centre Shifts: Full time - 40hrs per w e ek - hours worked between the hours of 07:00 and 23:00 Probity Requirements: Credit, Criminal, Sanctions and Fraud check will be completed. Also must be able to provide physical documentation to evidence the last 2 years employment history and the last 5 years address history Please note that after successful completion of an assessment an interview via teams will take place Firstly, what you get from us! Perks at Work - Savings Discounts / Free Online Classes - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP's, Mental Health Support, Financial Advice, Legal Advice Critical Illness - up to £10,000 Cycle to Work Scheme Eyecare support voucher Holiday Purchase Scheme Length of Service Awards Workplace Pension Monthly Inspire Awards - For the best of the best Refer-A-Friend earns up to £1,200 for you Monthly Wellbeing Webinars Dedicated Employee Experience Progress - Here to support TP journey Now about the Job! You will provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals. You will receive all the tools you need to be able to do this role in your company lead Training and time in Grad Bay. Key Responsibilities At first point of contact, provide outstanding customer service and help the organisation to achieve its goals. Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes. Join us as a Customer Service Advisor We'll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times You'll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them We're looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience What you'll do In this role, you'll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You'll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings. Your duties will include: Supporting the bank's way of working to help as many customers as possible Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored Ensuring each customer interaction leaves the customer satisfied that their needs have been met. The skills you'll need To join us in this role, you'll have experience of working in a customer service environment and managing relationships with customers. You'll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs. Values we look for you to have: Process Excellence- Doing things well means something to you and you will always strive to improve on your work. Collaboration - You enjoy working with others and you like working as a team player. Communication- You can speak and write clearly and in a confident manner. Emotional Intelligence - You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others. Open-Mindedness- You are able to be open to different ways of thinking and new ideas. Critical Thinking- You are able to think logically when making decisions. Solution Orientation- Having a forward thinking mindset focused on resolving challenges. Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset. We're also looking for you to demonstrate: Excellent communication skills, both verbal and written A background of working within a regulatory environment Good technology skills with the ability to use Microsoft Office A customer focused attitude Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority. Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.
