8 jobs found

Customer Service Advisor needed for our Newcastle-under-Lyme based client. The Customer Service Advisor is a critical part of the B2C eCommerce Team, reporting into the eCommerce Manager, and providing an outstanding experience to our global customers, across our full range of digital marketplaces. A day in this role would see you: Answering customer queries across all marketplaces (website, Amazon, eBay, etc.) Responding to customer enquiries from a range of media (telephone, webchat, email, etc.) Managing accounts for customers such as changing personal details, placing manual orders Liaising with our external 3PL to ensure all orders are processed within expected SLAs Managing customer returns and liaising with Quality & Product teams to ensure optimum outcomes Chasing lost or delayed order deliveries with our 3PL, as well as courier companies Always providing excellent customer service, while building and maintaining a professional relationship with customers Investigating recurring issues and providing suggestions to our website and product listings to reduce common issues Working with other internal teams to provide a streamlined experience for customers Communicating with the Marketing team to understand upcoming B2C campaigns and plan workload accordingly, as well as working within brand guidelines The ideal candidate would have: Excellent Customer service experience Excellent communication and listening skills A confident telephone manner Very strong IT skills An ability to work as part of and alongside multiple teams The ability to work under pressure and manage multiple tasks and deadlines Customer focused and results-orientated The ability to make decisions on the correct process to ensure customer satisfaction, while considering the needs of the business

Michael Page have partnered with a reputable retail business in Wakefield the organisation are looking for a Ecommerce Customer Service Advisor to join their team on a permanent basis to start asap due to expansion. This would be an exceptional opportunity for someone that would like to join an organisation that are experts in their market have a fantastic reputation for client care and provide excellent training and development! Client Details Michael Page have partnered with a reputable retail business in Wakefield the organisation are looking for a Ecommerce Customer Service Advisor to join their team on a permanent basis to start asap due to expansion. This would be an exceptional opportunity for someone that would like to join an organisation that are experts in their market have a fantastic reputation for client care and provide excellent training and development! Description As a Ecommerce Customer Service Advisor you will be working within a team to provide support to customers through a range of platforms such as livechat, email, social media and marketplace channels. You will be handling a range of queries taking full ownership from first contact through to resolution. When required will be processing credits, refunds and replacements and will closely with warehouse and supply chain teams to ensure a seamless order process. The role will offer lots of variety will be analysing data identifying trends alongside recurring issues and opportunities for process improvement. If you are passionate about helping and supporting customers thrive in busy environments please apply now! Profile Previous customer service experience this could be from a range of backgrounds Strong communication skills verbal and written A confident communicator over the telephone and in person Personable and professional able to build good working relationships An excellent team player Job Offer Salary of up to 28000+ reputable retail business in Wakefield+ full training provided+ excellent progression and development+ fantastic on site facilities and environment+ lovely team and culture+ no shift patterns+ exceptional benefits package+ huge discounts of whole product range+ immediate interview

Role: Customer Service Advisor (Fufilment and Support Assistant ) Based: Lymington, Fully office based Reports to: Client Services Team Lead About Giftpro Giftpro is on a mission to help hospitality businesses deliver brilliant digital experiences for their customers. From gift vouchers and event tickets to merchandise and products, our eCommerce software powers growth and efficiency for some of the UK's most exciting hospitality brands. We're now looking for a highly organised Fulfilment & Support Assistant to join our dynamic team. You'll play a vital role in ensuring smooth day-to-day fulfilment operations, while also providing outstanding support to our customers. What You'll Do Manage multiple daily voucher print runs and ensure timely, accurate dispatch of postal orders Pick, pack and ship customer orders with precision Receive, unpack and organise stock deliveries; carry out monthly stocktakes Provide first-class support to customers, resolving product queries quickly and professionally Learn our software systems and use them to set up voucher websites for customers Maintain strong attention to detail while working under pressure and to deadlines Collaborate with colleagues to keep operations running smoothly and efficiently What We're Looking For Highly organised, methodical and able to multitask Strong attention to detail and quality-driven approach Physically fit (occasional moderate lifting required) A positive, team-focused attitude with great communication skills Comfortable working under pressure to tight deadlines Good knowledge of websites and the internet (desirable, not essential) Why Join Giftpro? We value our people and reward their hard work with a competitive package, including: 25 days annual leave Private medical insurance (Bupa), including mental health and optical cover Life assurance - 4x your salary Group income protection Company pension with generous contributions Flexible lifestyle benefits to suit your needs Apply Now If you're organised, efficient, and eager to make an impact in a fast-growing eCommerce business, we'd love to hear from you. Job Types: Full-time, Permanent Benefits: Company pension Private medical insurance Sick pay Work Location: In person

Role: Customer Service Advisor (Fufilment and Support Assistant ) Based: Lymington, Fully office based Reports to: Client Services Team Lead About Giftpro Giftpro is on a mission to help hospitality businesses deliver brilliant digital experiences for their customers. From gift vouchers and event tickets to merchandise and products, our eCommerce software powers growth and efficiency for some of the UK's most exciting hospitality brands. We're now looking for a highly organised Fulfilment & Support Assistant to join our dynamic team. You'll play a vital role in ensuring smooth day-to-day fulfilment operations, while also providing outstanding support to our customers. What You'll Do Manage multiple daily voucher print runs and ensure timely, accurate dispatch of postal orders Pick, pack and ship customer orders with precision Receive, unpack and organise stock deliveries; carry out monthly stocktakes Provide first-class support to customers, resolving product queries quickly and professionally Learn our software systems and use them to set up voucher websites for customers Maintain strong attention to detail while working under pressure and to deadlines Collaborate with colleagues to keep operations running smoothly and efficiently What We're Looking For Highly organised, methodical and able to multitask Strong attention to detail and quality-driven approach Physically fit (occasional moderate lifting required) A positive, team-focused attitude with great communication skills Comfortable working under pressure to tight deadlines Good knowledge of websites and the internet (desirable, not essential) Why Join Giftpro? We value our people and reward their hard work with a competitive package, including: 25 days annual leave Private medical insurance (Bupa), including mental health and optical cover Life assurance - 4x your salary Group income protection Company pension with generous contributions Flexible lifestyle benefits to suit your needs Apply Now If you're organised, efficient, and eager to make an impact in a fast-growing eCommerce business, we'd love to hear from you. Job Types: Full-time, Permanent Work Location: In person

Role: Customer Service Advisor (Fufilment and Support Assistant ) Based: Lymington, Fully office based Reports to: Client Services Team Lead About Giftpro Giftpro is on a mission to help hospitality businesses deliver brilliant digital experiences for their customers. From gift vouchers and event tickets to merchandise and products, our eCommerce software powers growth and efficiency for some of the UK's most exciting hospitality brands. We're now looking for a highly organised Fulfilment & Support Assistant to join our dynamic team. You'll play a vital role in ensuring smooth day-to-day fulfilment operations, while also providing outstanding support to our customers. What You'll Do Manage multiple daily voucher print runs and ensure timely, accurate dispatch of postal orders Pick, pack and ship customer orders with precision Receive, unpack and organise stock deliveries; carry out monthly stocktakes Provide first-class support to customers, resolving product queries quickly and professionally Learn our software systems and use them to set up voucher websites for customers Maintain strong attention to detail while working under pressure and to deadlines Collaborate with colleagues to keep operations running smoothly and efficiently What We're Looking For Highly organised, methodical and able to multitask Strong attention to detail and quality-driven approach Physically fit (occasional moderate lifting required) A positive, team-focused attitude with great communication skills Comfortable working under pressure to tight deadlines Good knowledge of websites and the internet (desirable, not essential) Why Join Giftpro? We value our people and reward their hard work with a competitive package, including: 25 days annual leave Private medical insurance (Bupa), including mental health and optical cover Life assurance - 4x your salary Group income protection Company pension with generous contributions Flexible lifestyle benefits to suit your needs Apply Now If you're organised, efficient, and eager to make an impact in a fast-growing eCommerce business, we'd love to hear from you. Job Types: Full-time, Permanent Work Location: In person

Role: Customer Service Advisor (Fufilment and Support Assistant ) Based: Lymington, Fully office based Reports to: Client Services Team Lead About Giftpro Giftpro is on a mission to help hospitality businesses deliver brilliant digital experiences for their customers. From gift vouchers and event tickets to merchandise and products, our eCommerce software powers growth and efficiency for some of the UK's most exciting hospitality brands. We're now looking for a highly organised Fulfilment & Support Assistant to join our dynamic team. You'll play a vital role in ensuring smooth day-to-day fulfilment operations, while also providing outstanding support to our customers. What You'll Do Manage multiple daily voucher print runs and ensure timely, accurate dispatch of postal orders Pick, pack and ship customer orders with precision Receive, unpack and organise stock deliveries; carry out monthly stocktakes Provide first-class support to customers, resolving product queries quickly and professionally Learn our software systems and use them to set up voucher websites for customers Maintain strong attention to detail while working under pressure and to deadlines Collaborate with colleagues to keep operations running smoothly and efficiently What We're Looking For Highly organised, methodical and able to multitask Strong attention to detail and quality-driven approach Physically fit (occasional moderate lifting required) A positive, team-focused attitude with great communication skills Comfortable working under pressure to tight deadlines Good knowledge of websites and the internet (desirable, not essential) Why Join Giftpro? We value our people and reward their hard work with a competitive package, including: 25 days annual leave Private medical insurance (Bupa), including mental health and optical cover Life assurance - 4x your salary Group income protection Company pension with generous contributions Flexible lifestyle benefits to suit your needs Apply Now If you're organised, efficient, and eager to make an impact in a fast-growing eCommerce business, we'd love to hear from you. Job Types: Full-time, Permanent Work Location: In person

Role: Customer Service Advisor (Fufilment and Support Assistant ) Based: Lymington, Fully office based Reports to: Client Services Team Lead About Giftpro Giftpro is on a mission to help hospitality businesses deliver brilliant digital experiences for their customers. From gift vouchers and event tickets to merchandise and products, our eCommerce software powers growth and efficiency for some of the UK's most exciting hospitality brands. We're now looking for a highly organised Fulfilment & Support Assistant to join our dynamic team. You'll play a vital role in ensuring smooth day-to-day fulfilment operations, while also providing outstanding support to our customers. What You'll Do Manage multiple daily voucher print runs and ensure timely, accurate dispatch of postal orders Pick, pack and ship customer orders with precision Receive, unpack and organise stock deliveries; carry out monthly stocktakes Provide first-class support to customers, resolving product queries quickly and professionally Learn our software systems and use them to set up voucher websites for customers Maintain strong attention to detail while working under pressure and to deadlines Collaborate with colleagues to keep operations running smoothly and efficiently What We're Looking For Highly organised, methodical and able to multitask Strong attention to detail and quality-driven approach Physically fit (occasional moderate lifting required) A positive, team-focused attitude with great communication skills Comfortable working under pressure to tight deadlines Good knowledge of websites and the internet (desirable, not essential) Why Join Giftpro? We value our people and reward their hard work with a competitive package, including: 25 days annual leave Private medical insurance (Bupa), including mental health and optical cover Life assurance - 4x your salary Group income protection Company pension with generous contributions Flexible lifestyle benefits to suit your needs Apply Now If you're organised, efficient, and eager to make an impact in a fast-growing eCommerce business, we'd love to hear from you. Job Types: Full-time, Permanent Work Location: In person

Role: Customer Service Advisor (Fufilment and Support Assistant ) Based: Lymington, Fully office based Reports to: Client Services Team Lead About Giftpro Giftpro is on a mission to help hospitality businesses deliver brilliant digital experiences for their customers. From gift vouchers and event tickets to merchandise and products, our eCommerce software powers growth and efficiency for some of the UK's most exciting hospitality brands. We're now looking for a highly organised Fulfilment & Support Assistant to join our dynamic team. You'll play a vital role in ensuring smooth day-to-day fulfilment operations, while also providing outstanding support to our customers. What You'll Do Manage multiple daily voucher print runs and ensure timely, accurate dispatch of postal orders Pick, pack and ship customer orders with precision Receive, unpack and organise stock deliveries; carry out monthly stocktakes Provide first-class support to customers, resolving product queries quickly and professionally Learn our software systems and use them to set up voucher websites for customers Maintain strong attention to detail while working under pressure and to deadlines Collaborate with colleagues to keep operations running smoothly and efficiently What We're Looking For Highly organised, methodical and able to multitask Strong attention to detail and quality-driven approach Physically fit (occasional moderate lifting required) A positive, team-focused attitude with great communication skills Comfortable working under pressure to tight deadlines Good knowledge of websites and the internet (desirable, not essential) Why Join Giftpro? We value our people and reward their hard work with a competitive package, including: 25 days annual leave Private medical insurance (Bupa), including mental health and optical cover Life assurance - 4x your salary Group income protection Company pension with generous contributions Flexible lifestyle benefits to suit your needs Apply Now If you're organised, efficient, and eager to make an impact in a fast-growing eCommerce business, we'd love to hear from you. Job Types: Full-time, Permanent Work Location: In person