Part-Time Temporary Finance Administrator (3 months + ) - 3 days per week We are seeking a highly organised and proactive Finance Administrator to join a busy finance team within a housing organisation on a 3-month temporary part-time basis. This role will provide administrative and operational support to both the Finance and Income teams, ensuring smooth day-to-day processes and effective communication with tenants and internal stakeholders. You will be a key point of coordination for documentation, correspondence, and customer interactions. Key Responsibilities Process all incoming post received on site and distribute across the organisation, with a focus on triaging Income and Finance documentation Update the Housing Management System with tenant-related postal information and notify Income Officers of any required follow-up actions Manage non-complex tenant requests, such as issuing rent schedules and supporting documentation Print, scan, and manage documentation for email and physical correspondence Provide office-based support to fully remote team members Support the Income team with printing and posting correspondence Complete telephone verification checks in relation to credit refunds Process Direct Debit and standing order forms submitted by customers Provide telephone support, handling enquiries in a professional and sensitive manner Manage and triage the finance email inbox, ensuring queries are actioned or escalated appropriately Communicate effectively with customers and their representatives, maintaining a high standard of service Liaise with internal departments to resolve finance and income-related queries Maintain accurate filing and record-keeping systems, including paper-based records Maintain and update process documentation for key administrative activities Work to agreed KPIs and performance targets within the finance team Ensure full GDPR compliance in all correspondence and handling of customer data Complete mandatory training and actively support continuous professional development Provide ad hoc administrative support to the wider finance team as required About You Previous experience in an administrative role, ideally within finance or a customer-focused environment Strong organisational skills with the ability to manage a varied and high-volume workload Excellent attention to detail, particularly when handling documentation and data entry Confident communicator with strong telephone and written communication skills Good working knowledge of Microsoft Office, particularly Outlook and Excel Please note this an on site role
Apr 18, 2026
Contractor
Part-Time Temporary Finance Administrator (3 months + ) - 3 days per week We are seeking a highly organised and proactive Finance Administrator to join a busy finance team within a housing organisation on a 3-month temporary part-time basis. This role will provide administrative and operational support to both the Finance and Income teams, ensuring smooth day-to-day processes and effective communication with tenants and internal stakeholders. You will be a key point of coordination for documentation, correspondence, and customer interactions. Key Responsibilities Process all incoming post received on site and distribute across the organisation, with a focus on triaging Income and Finance documentation Update the Housing Management System with tenant-related postal information and notify Income Officers of any required follow-up actions Manage non-complex tenant requests, such as issuing rent schedules and supporting documentation Print, scan, and manage documentation for email and physical correspondence Provide office-based support to fully remote team members Support the Income team with printing and posting correspondence Complete telephone verification checks in relation to credit refunds Process Direct Debit and standing order forms submitted by customers Provide telephone support, handling enquiries in a professional and sensitive manner Manage and triage the finance email inbox, ensuring queries are actioned or escalated appropriately Communicate effectively with customers and their representatives, maintaining a high standard of service Liaise with internal departments to resolve finance and income-related queries Maintain accurate filing and record-keeping systems, including paper-based records Maintain and update process documentation for key administrative activities Work to agreed KPIs and performance targets within the finance team Ensure full GDPR compliance in all correspondence and handling of customer data Complete mandatory training and actively support continuous professional development Provide ad hoc administrative support to the wider finance team as required About You Previous experience in an administrative role, ideally within finance or a customer-focused environment Strong organisational skills with the ability to manage a varied and high-volume workload Excellent attention to detail, particularly when handling documentation and data entry Confident communicator with strong telephone and written communication skills Good working knowledge of Microsoft Office, particularly Outlook and Excel Please note this an on site role
A fantastic opportunity has emerged for a Triage Officer to join the homelessness department of one of Adecco's most improved public sector clients in a temporary assignment within their housing options team. Working hybridly (4 days days each week in our client's Crawley office in West Sussex), this is a full time (37 hours per week, Monday to Friday) role as the successful candidate will need to interview clients (virtually, over the telephone or in person) who present themselves as homeless. Key elements of this role include: Triaging all new homeless approaches Making enquiries to establish the reason to believe a client is eligible and homeless Setting new households up on the system Recording accurate case notes Checking Section 21 validity (training can be provided) Booking appointments for homeless advisers Making referrals and signposting to other support services Giving general basic information and advice about housing options This role would suit a junior homelessness professional. It would be great if the successful candidate had some knowledge of the Homelessness Reduction Act but extensive experience, S184s, PHPs and prevention work is not required. Only applicants who are willing to work hybridly (4 days each week) in our client's Crawley office (just 43 minutes from London Victoria station), can start on short notice and are comfortable with the above criteria need apply for this role.
Apr 18, 2026
Seasonal
A fantastic opportunity has emerged for a Triage Officer to join the homelessness department of one of Adecco's most improved public sector clients in a temporary assignment within their housing options team. Working hybridly (4 days days each week in our client's Crawley office in West Sussex), this is a full time (37 hours per week, Monday to Friday) role as the successful candidate will need to interview clients (virtually, over the telephone or in person) who present themselves as homeless. Key elements of this role include: Triaging all new homeless approaches Making enquiries to establish the reason to believe a client is eligible and homeless Setting new households up on the system Recording accurate case notes Checking Section 21 validity (training can be provided) Booking appointments for homeless advisers Making referrals and signposting to other support services Giving general basic information and advice about housing options This role would suit a junior homelessness professional. It would be great if the successful candidate had some knowledge of the Homelessness Reduction Act but extensive experience, S184s, PHPs and prevention work is not required. Only applicants who are willing to work hybridly (4 days each week) in our client's Crawley office (just 43 minutes from London Victoria station), can start on short notice and are comfortable with the above criteria need apply for this role.
We're recruiting an experienced Homeless Intervention Officer to join a busy local authority housing service, supporting the delivery of a proactive homelessness prevention and relief function. This is a frontline, statutory role focused on early intervention, preventing homelessness and managing crisis cases. You will work directly with vulnerable residents, carrying out assessments, making legal decisions and delivering tailored housing solutions in line with current legislation. The Role - Triage new homelessness approaches, providing advice and early intervention to prevent homelessness - Conduct full homelessness assessments and determine duties in line with Part VII of the Housing Act 1996 and the Homelessness Reduction Act 2017 - Develop and manage Personalised Housing Plans, taking all reasonable steps to prevent or relieve homelessness - Make and review statutory homeless decisions, ensuring compliance with legislation and mitigating risk of legal challenge - Assess eligibility for temporary accommodation and support placements into suitable housing options - Carry out detailed interviews, including home visits, to assess housing and support needs - Work collaboratively with landlords, agents, family members and partner agencies to resolve housing issues - Manage complex cases involving safeguarding, domestic abuse, mental health and vulnerable households - Provide advice on a full range of housing options including private rented sector, hostels and social housing - Maintain accurate case records, reports and system updates in line with policy and GDPR requirements - Liaise closely with Temporary Accommodation teams to support move-on into settled housing - Refer cases to specialist services including outreach, mental health and support providers where required - Keep up to date with relevant legislation, case law and best practice to inform decision-making Key Requirements - Experience working in a homelessness, housing options or prevention role within a local authority - Strong knowledge of homelessness legislation including Housing Act 1996 and Homelessness Reduction Act 2017 - Experience making or supporting statutory homelessness decisions - Ability to manage complex and high-risk cases involving vulnerable residents - Experience developing and managing Personalised Housing Plans - Strong communication skills, with the ability to handle difficult conversations sensitively - Experience working collaboratively with internal teams and external partners - Ability to manage a busy caseload and prioritise effectively - Strong IT skills and experience maintaining accurate case records What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from Housing Options Officers, Homelessness Officers and Prevention Officers looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in housing recruitment. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Apr 18, 2026
Contractor
We're recruiting an experienced Homeless Intervention Officer to join a busy local authority housing service, supporting the delivery of a proactive homelessness prevention and relief function. This is a frontline, statutory role focused on early intervention, preventing homelessness and managing crisis cases. You will work directly with vulnerable residents, carrying out assessments, making legal decisions and delivering tailored housing solutions in line with current legislation. The Role - Triage new homelessness approaches, providing advice and early intervention to prevent homelessness - Conduct full homelessness assessments and determine duties in line with Part VII of the Housing Act 1996 and the Homelessness Reduction Act 2017 - Develop and manage Personalised Housing Plans, taking all reasonable steps to prevent or relieve homelessness - Make and review statutory homeless decisions, ensuring compliance with legislation and mitigating risk of legal challenge - Assess eligibility for temporary accommodation and support placements into suitable housing options - Carry out detailed interviews, including home visits, to assess housing and support needs - Work collaboratively with landlords, agents, family members and partner agencies to resolve housing issues - Manage complex cases involving safeguarding, domestic abuse, mental health and vulnerable households - Provide advice on a full range of housing options including private rented sector, hostels and social housing - Maintain accurate case records, reports and system updates in line with policy and GDPR requirements - Liaise closely with Temporary Accommodation teams to support move-on into settled housing - Refer cases to specialist services including outreach, mental health and support providers where required - Keep up to date with relevant legislation, case law and best practice to inform decision-making Key Requirements - Experience working in a homelessness, housing options or prevention role within a local authority - Strong knowledge of homelessness legislation including Housing Act 1996 and Homelessness Reduction Act 2017 - Experience making or supporting statutory homelessness decisions - Ability to manage complex and high-risk cases involving vulnerable residents - Experience developing and managing Personalised Housing Plans - Strong communication skills, with the ability to handle difficult conversations sensitively - Experience working collaboratively with internal teams and external partners - Ability to manage a busy caseload and prioritise effectively - Strong IT skills and experience maintaining accurate case records What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from Housing Options Officers, Homelessness Officers and Prevention Officers looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in housing recruitment. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
A London local authority is seeking an experienced Interim Housing Options Officer to join their team for an initial 3 month period. You will be responsible for delivering statutory homelessness functions, managing live caseloads, and supporting residents at risk of homelessness in line with current legislation. Key Responsibilities: Managing a live caseload of homelessness applications from triage through to decision stage Carrying out assessments and investigations under Part VII of the Housing Act 1996, as amended by the Homelessness Reduction Act 2017 Making and issuing statutory decisions including s184s . Completing Personalised Housing Plans (PHPs) and carrying out prevention and relief work What you'll need: Recent experience working as a Housing Options Officer within a UK local authority Ability to attend the council offices 2 days a week If you are interested, please send your CV to (url removed), along with your availability for a call to discuss this role in more detail.
Apr 17, 2026
Contractor
A London local authority is seeking an experienced Interim Housing Options Officer to join their team for an initial 3 month period. You will be responsible for delivering statutory homelessness functions, managing live caseloads, and supporting residents at risk of homelessness in line with current legislation. Key Responsibilities: Managing a live caseload of homelessness applications from triage through to decision stage Carrying out assessments and investigations under Part VII of the Housing Act 1996, as amended by the Homelessness Reduction Act 2017 Making and issuing statutory decisions including s184s . Completing Personalised Housing Plans (PHPs) and carrying out prevention and relief work What you'll need: Recent experience working as a Housing Options Officer within a UK local authority Ability to attend the council offices 2 days a week If you are interested, please send your CV to (url removed), along with your availability for a call to discuss this role in more detail.
Overview Join us on our journey to empower over a million people to change their behaviours and thrive! At Thrive Tribe we deliver award-winning healthy lifestyle and wellbeing programmes that help people live healthier, happier lives. We are looking for a performance-focused, people-centred Head of Services to lead our Smokefree Hampshire Service to service outcomes and quality of delivery for residents attempting to quit. Your Impact You will be responsible for ensuring Thrive Tribe's Smokefree Hampshire programme delivers measurable health outcomes for local communities. By leading high-performing teams, strengthening commissioner relationships, and driving operational excellence, you will play a critical part in improving population health and securing the long-term success of our regional services. Scope You will lead a team of experienced middle leaders who are responsible for service delivery, marketing and promotion, quality, triage, acute services, and supply chains. Smokefree Hampshire is a part of 3 public health contracts across the region which employs a wider multidisciplinary workforce delivering services in communities across Hampshire. The contracts include services to help residents to stop smoking, lose weight and get active, covering a population of over 1.5 million people and a budget of over £4 million. Role description As a senior operational leader, you will be accountable for Smokefree Hampshire's performance, ensuring services deliver strong outcomes, meet contractual KPIs, and provide an outstanding experience for both service users and staff. You will play a key role in strengthening relationships with commissioners and partners, driving service innovation, and creating the conditions for sustainable contract growth and retention. Like all roles at Thrive Tribe, you can expect your work to be varied, fast-paced, and rewarding. While roles evolve as we grow, the core responsibilities for this position include: Leading Smokefree Hampshire to maintain the ethos and success of Thrive Tribe, building strong relationships with teams, commissioners, stakeholders, and partners in line with our values. Creating a high-performing and positive employee experience for your teams, ensuring Thrive Tribe remains a supportive, engaging, and developmental place to work. Providing strategic leadership across the contract to ensure delivery of contractual KPIs while driving quality, innovation, and continuous improvement. Developing the capability of your leadership team to deliver outstanding operational leadership and building a strong succession pipeline to support future growth. Implementing Thrive Tribe's full portfolio of digital, remote, and face-to-face services to ensure programmes remain responsive to client and community needs. Delivering service financial performance, including P&L accountability and effective budget management across services. Supporting the mobilisation of new contracts within your region to ensure services launch successfully and at pace. Working with Business Development colleagues to shape service design, pricing, and the development of competitive national and regional tenders. Collaborating with other Service Leads to ensure a consistent, joined-up approach across regions and service areas. Representing Thrive Tribe at Public Health strategic groups and wider health system forums across the region. Reporting Structure Associate Director of Operations (Hampshire & IoW) Direct reports 6 FTE Departmental Leaders. Requirements We are looking for someone with experience leading the delivery of public or private sector services, managing teams, and overseeing budgets. Building strong, lasting relationships with commissioners and stakeholders is also key to success in this role. We are seeking a natural leader who can develop people and drive performance. Thrive Tribe is a values-led organisation, and our core values guide how we work, support each other, and deliver services for our communities. As a senior leader at Thrive Tribe, you will role model our values and ensure they are embedded in how your teams deliver services and work together: Be The Change: we always try to walk the walk, because taking responsibility for our own wellbeing impacts upon our ability to inspire and influence others. Be Big-Hearted: being generous doesn't just mean contributing our time to improve lives, it's about giving honest feedback and taking the time to say thank you. Be Successful: we love hitting targets and appreciate that we wouldn't be here if we didn't keep our eyes on our KPI's. We want to generate growth, for us and our clients too! Be Happy: recognising the power of a smile, we promote a fun, supportive working environment and relish the opportunity to engage in meaningful work. Be Effective: we encourage out of the box thinking and remain open at all times to new and improved ways of doing things. At Thrive Tribe, we hire as much for attitude and potential as for formal experience. If you feel you are the right fit, we would love to hear from you. Thrive Tribe is an equal opportunity employer committed to creating an inclusive, fair, and respectful workplace. We welcome applications from people of all backgrounds and experiences. Contract & Benefits This is a full-time role, on a permanent contract. Part time applications will be considered dependent on personal circumstances. Salary: circa £52,500 per annum Perks: Every person makes Thrive Tribe the incredible place it is to work and play, together we are unstoppable! Our talented people work hard but we ensure lots of fun is thrown in too! We offer: Regular team events and activities, including ThriveFest and our annual Challenge Weekend (for those who want to put their fitness to the test!). Flexible working - we're serious about life/work balance Tailored health and wellbeing support such as access to life coaching Rewards portal offering discounts on shops, restaurants, and days out Enhanced parental leave 23 days holiday, increasing every year up to a maximum of 29 days (plus Bank Holidays and half an extra day at Christmas!) And last but not least, a day on us to live by our values! Closing Date: The closing date for applications is Wednesday 29th of April 2026 at 17.00pm. Please submit your application as soon as possible as we reserve the right to close applications when we have received enough suitable applicants. To apply: attach your CV and a covering letter (no more than two A4 pages, outlining why you are right for the position) to TeamTailor (the platform you are using). Applicants will be contacted to outline the next stages of the process. Location: our current services in this region are based in Hampshire. We operate a flexible, hybrid working policy. Working from home when not in face to face appointments is encouraged (though you would also be welcome to use one of our offices). There will be times when travel across your region (or to other regions) will be expected (car owner would be helpful). There will be periodic requirements to attend our Thrive Tribe HQ in Stratford, London. We warmly welcome informal conversations about the role before application; please contact our Chief Operating Officer at Thrive Tribe, Andy Emerson on to discuss the role. Please note, the successful applicant will be required to have the right to work in the UK. We believe that every person has the right to thrive at work, which is why we are committed to equal employment opportunity and will not discriminate. Should you require any specific accommodations in the recruitment process please let us know in your application.
Apr 17, 2026
Full time
Overview Join us on our journey to empower over a million people to change their behaviours and thrive! At Thrive Tribe we deliver award-winning healthy lifestyle and wellbeing programmes that help people live healthier, happier lives. We are looking for a performance-focused, people-centred Head of Services to lead our Smokefree Hampshire Service to service outcomes and quality of delivery for residents attempting to quit. Your Impact You will be responsible for ensuring Thrive Tribe's Smokefree Hampshire programme delivers measurable health outcomes for local communities. By leading high-performing teams, strengthening commissioner relationships, and driving operational excellence, you will play a critical part in improving population health and securing the long-term success of our regional services. Scope You will lead a team of experienced middle leaders who are responsible for service delivery, marketing and promotion, quality, triage, acute services, and supply chains. Smokefree Hampshire is a part of 3 public health contracts across the region which employs a wider multidisciplinary workforce delivering services in communities across Hampshire. The contracts include services to help residents to stop smoking, lose weight and get active, covering a population of over 1.5 million people and a budget of over £4 million. Role description As a senior operational leader, you will be accountable for Smokefree Hampshire's performance, ensuring services deliver strong outcomes, meet contractual KPIs, and provide an outstanding experience for both service users and staff. You will play a key role in strengthening relationships with commissioners and partners, driving service innovation, and creating the conditions for sustainable contract growth and retention. Like all roles at Thrive Tribe, you can expect your work to be varied, fast-paced, and rewarding. While roles evolve as we grow, the core responsibilities for this position include: Leading Smokefree Hampshire to maintain the ethos and success of Thrive Tribe, building strong relationships with teams, commissioners, stakeholders, and partners in line with our values. Creating a high-performing and positive employee experience for your teams, ensuring Thrive Tribe remains a supportive, engaging, and developmental place to work. Providing strategic leadership across the contract to ensure delivery of contractual KPIs while driving quality, innovation, and continuous improvement. Developing the capability of your leadership team to deliver outstanding operational leadership and building a strong succession pipeline to support future growth. Implementing Thrive Tribe's full portfolio of digital, remote, and face-to-face services to ensure programmes remain responsive to client and community needs. Delivering service financial performance, including P&L accountability and effective budget management across services. Supporting the mobilisation of new contracts within your region to ensure services launch successfully and at pace. Working with Business Development colleagues to shape service design, pricing, and the development of competitive national and regional tenders. Collaborating with other Service Leads to ensure a consistent, joined-up approach across regions and service areas. Representing Thrive Tribe at Public Health strategic groups and wider health system forums across the region. Reporting Structure Associate Director of Operations (Hampshire & IoW) Direct reports 6 FTE Departmental Leaders. Requirements We are looking for someone with experience leading the delivery of public or private sector services, managing teams, and overseeing budgets. Building strong, lasting relationships with commissioners and stakeholders is also key to success in this role. We are seeking a natural leader who can develop people and drive performance. Thrive Tribe is a values-led organisation, and our core values guide how we work, support each other, and deliver services for our communities. As a senior leader at Thrive Tribe, you will role model our values and ensure they are embedded in how your teams deliver services and work together: Be The Change: we always try to walk the walk, because taking responsibility for our own wellbeing impacts upon our ability to inspire and influence others. Be Big-Hearted: being generous doesn't just mean contributing our time to improve lives, it's about giving honest feedback and taking the time to say thank you. Be Successful: we love hitting targets and appreciate that we wouldn't be here if we didn't keep our eyes on our KPI's. We want to generate growth, for us and our clients too! Be Happy: recognising the power of a smile, we promote a fun, supportive working environment and relish the opportunity to engage in meaningful work. Be Effective: we encourage out of the box thinking and remain open at all times to new and improved ways of doing things. At Thrive Tribe, we hire as much for attitude and potential as for formal experience. If you feel you are the right fit, we would love to hear from you. Thrive Tribe is an equal opportunity employer committed to creating an inclusive, fair, and respectful workplace. We welcome applications from people of all backgrounds and experiences. Contract & Benefits This is a full-time role, on a permanent contract. Part time applications will be considered dependent on personal circumstances. Salary: circa £52,500 per annum Perks: Every person makes Thrive Tribe the incredible place it is to work and play, together we are unstoppable! Our talented people work hard but we ensure lots of fun is thrown in too! We offer: Regular team events and activities, including ThriveFest and our annual Challenge Weekend (for those who want to put their fitness to the test!). Flexible working - we're serious about life/work balance Tailored health and wellbeing support such as access to life coaching Rewards portal offering discounts on shops, restaurants, and days out Enhanced parental leave 23 days holiday, increasing every year up to a maximum of 29 days (plus Bank Holidays and half an extra day at Christmas!) And last but not least, a day on us to live by our values! Closing Date: The closing date for applications is Wednesday 29th of April 2026 at 17.00pm. Please submit your application as soon as possible as we reserve the right to close applications when we have received enough suitable applicants. To apply: attach your CV and a covering letter (no more than two A4 pages, outlining why you are right for the position) to TeamTailor (the platform you are using). Applicants will be contacted to outline the next stages of the process. Location: our current services in this region are based in Hampshire. We operate a flexible, hybrid working policy. Working from home when not in face to face appointments is encouraged (though you would also be welcome to use one of our offices). There will be times when travel across your region (or to other regions) will be expected (car owner would be helpful). There will be periodic requirements to attend our Thrive Tribe HQ in Stratford, London. We warmly welcome informal conversations about the role before application; please contact our Chief Operating Officer at Thrive Tribe, Andy Emerson on to discuss the role. Please note, the successful applicant will be required to have the right to work in the UK. We believe that every person has the right to thrive at work, which is why we are committed to equal employment opportunity and will not discriminate. Should you require any specific accommodations in the recruitment process please let us know in your application.
We are looking for a motivated and supportive Triage & Early Intervention Officer to contact victims of crime to offer support and complete initial assessments. This role is part-time working a rota pattern between 8am-8pm on Wednesday and Friday, occasional Saturday working may be required. The role is based at our office in Portsmouth. What we offer: At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including: Flexible working options 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays An extra day off for your birthday & options to buy or sell annual leave Pension with 5% employer contribution Enhanced sick pay allowances, maternity & paternity payments High Street, retail, holiday, gym, entertainment & leisure discounts Access to our financial wellbeing hub & salary deducted finance Employee assistance programme & wellbeing support Access to EDI networks and colleague cafes Cycle to work scheme & season ticket loans Ongoing training & support with opportunities for career development & progression About the Role: As a Triage & Early Intervention Officer, you will be the first point of contact via telephone, text or email for clients referred to our service. You will conduct comprehensive impact and risk assessments, provide immediate and short-term interventions, and ensure that each client receives tailored support that meets their individual needs. As a Triage & Early Interventions Officer you will: Conduct comprehensive impact & risk assessments for clients. Provide tailored responses to clients' needs including information about their rights and the services available to them. Take incoming calls and efficiently triage to other teams including domestic abuse and children & young people Maintain accurate & confidential case management records. Work as part of a team & collaborate with statutory & voluntary agencies to address clients' needs. About You: Ideally you will have an understanding of the impact of crime & the criminal justice system. Experience in delivering services within a statutory, voluntary, or multi-agency setting is also beneficial. You will need: Strong written & verbal communication skills. Good time management skills. Competent IT skills, able to use generic systems. To work effectively both as part of a team & independently To develop & maintain partnerships with external organisations. The ability to undertake impact & risk assessments. Knowledge of safeguarding issues & legislation related to child protection & vulnerable adults. You will need: Understanding of the impact of crime on victims such as sexual violence, hate crime and anti-social behaviour Effective verbal and written communication skills Experience of successfully delivering services and working directly within a statutory, voluntary or multi agency setting(s). Ability to balance competing needs and priorities Ability to work independently and as part of a team Experience of building effective working relationships across internal and external stakeholders Personal resilience to manage exposure to highly emotional or sensitive demands of the role Ability to use generic IT applications competently. Please note that as this post require police vetting, you must have lived in the UK for a minimum of three years prior to application. There is minimal requirement to travel through Hampshire. Please see attached Job Description and Person Specification for further details. About Us: Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences. Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required. At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities. As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process. How to apply: To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria. We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.
Apr 16, 2026
Full time
We are looking for a motivated and supportive Triage & Early Intervention Officer to contact victims of crime to offer support and complete initial assessments. This role is part-time working a rota pattern between 8am-8pm on Wednesday and Friday, occasional Saturday working may be required. The role is based at our office in Portsmouth. What we offer: At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including: Flexible working options 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays An extra day off for your birthday & options to buy or sell annual leave Pension with 5% employer contribution Enhanced sick pay allowances, maternity & paternity payments High Street, retail, holiday, gym, entertainment & leisure discounts Access to our financial wellbeing hub & salary deducted finance Employee assistance programme & wellbeing support Access to EDI networks and colleague cafes Cycle to work scheme & season ticket loans Ongoing training & support with opportunities for career development & progression About the Role: As a Triage & Early Intervention Officer, you will be the first point of contact via telephone, text or email for clients referred to our service. You will conduct comprehensive impact and risk assessments, provide immediate and short-term interventions, and ensure that each client receives tailored support that meets their individual needs. As a Triage & Early Interventions Officer you will: Conduct comprehensive impact & risk assessments for clients. Provide tailored responses to clients' needs including information about their rights and the services available to them. Take incoming calls and efficiently triage to other teams including domestic abuse and children & young people Maintain accurate & confidential case management records. Work as part of a team & collaborate with statutory & voluntary agencies to address clients' needs. About You: Ideally you will have an understanding of the impact of crime & the criminal justice system. Experience in delivering services within a statutory, voluntary, or multi-agency setting is also beneficial. You will need: Strong written & verbal communication skills. Good time management skills. Competent IT skills, able to use generic systems. To work effectively both as part of a team & independently To develop & maintain partnerships with external organisations. The ability to undertake impact & risk assessments. Knowledge of safeguarding issues & legislation related to child protection & vulnerable adults. You will need: Understanding of the impact of crime on victims such as sexual violence, hate crime and anti-social behaviour Effective verbal and written communication skills Experience of successfully delivering services and working directly within a statutory, voluntary or multi agency setting(s). Ability to balance competing needs and priorities Ability to work independently and as part of a team Experience of building effective working relationships across internal and external stakeholders Personal resilience to manage exposure to highly emotional or sensitive demands of the role Ability to use generic IT applications competently. Please note that as this post require police vetting, you must have lived in the UK for a minimum of three years prior to application. There is minimal requirement to travel through Hampshire. Please see attached Job Description and Person Specification for further details. About Us: Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences. Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required. At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities. As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process. How to apply: To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria. We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.
Vivid's client in the North West is currently looking for an experienced Housing Triage Officer for a minimum of 6 months with the option to be extended for a further 6 months depending on experience. - Housing Triage Officer - North West - 6 months - 20 - 25 per hour - Start ASAP The Housing Triage Officer will assess complex housing applications in line with the Housing Act legislation. Ideal candidates will demonstrate the following: Knowledge of the relevant legislation relating to homelessness and housing need, with particular knowledge of the Housing Act 1996 part VII and the Homeless Reduction Act 2017. Understanding the Allocations Policy Working experience in the assessment of more complex homeless applications for persons who present themselves Demonstrable experience of making recommendations and decisions under the relevant housing legislation. Able to work in a fast paced environment
Apr 16, 2026
Contractor
Vivid's client in the North West is currently looking for an experienced Housing Triage Officer for a minimum of 6 months with the option to be extended for a further 6 months depending on experience. - Housing Triage Officer - North West - 6 months - 20 - 25 per hour - Start ASAP The Housing Triage Officer will assess complex housing applications in line with the Housing Act legislation. Ideal candidates will demonstrate the following: Knowledge of the relevant legislation relating to homelessness and housing need, with particular knowledge of the Housing Act 1996 part VII and the Homeless Reduction Act 2017. Understanding the Allocations Policy Working experience in the assessment of more complex homeless applications for persons who present themselves Demonstrable experience of making recommendations and decisions under the relevant housing legislation. Able to work in a fast paced environment
Job Title: Triage Officer Location: London Working Pattern: 3 Days per Week in the Office Contract: 6-Month Temporary Contract Are you an experienced Housing professional with a strong background in frontline triage, homelessness prevention, or housing advice? We are currently recruiting for a Triage Officer to join a busy London-based local authority on a 6-month contract . This is a key frontline role, acting as the first point of contact for residents presenting with housing difficulties. The Role As a Triage Officer, you will: Act as the first point of contact for housing and homelessness enquiries Conduct initial assessments in line with Part VII of the Housing Act 1996 (as amended by the Homelessness Reduction Act 2017) Provide early housing advice and homelessness prevention guidance Assess priority need, local connection, and eligibility Signpost to appropriate internal teams and external agencies Manage a caseload of prevention and relief cases where required Maintain accurate case notes and documentation in line with statutory requirements About You To be considered, you will have: Previous experience in a Housing Options, Homelessness, or Triage role within a local authority Strong working knowledge of homelessness legislation Experience conducting Section 184 enquiries (desirable) Excellent customer service and interview skills The ability to manage a high-volume, fast-paced environment Strong written and verbal communication skills
Apr 16, 2026
Contractor
Job Title: Triage Officer Location: London Working Pattern: 3 Days per Week in the Office Contract: 6-Month Temporary Contract Are you an experienced Housing professional with a strong background in frontline triage, homelessness prevention, or housing advice? We are currently recruiting for a Triage Officer to join a busy London-based local authority on a 6-month contract . This is a key frontline role, acting as the first point of contact for residents presenting with housing difficulties. The Role As a Triage Officer, you will: Act as the first point of contact for housing and homelessness enquiries Conduct initial assessments in line with Part VII of the Housing Act 1996 (as amended by the Homelessness Reduction Act 2017) Provide early housing advice and homelessness prevention guidance Assess priority need, local connection, and eligibility Signpost to appropriate internal teams and external agencies Manage a caseload of prevention and relief cases where required Maintain accurate case notes and documentation in line with statutory requirements About You To be considered, you will have: Previous experience in a Housing Options, Homelessness, or Triage role within a local authority Strong working knowledge of homelessness legislation Experience conducting Section 184 enquiries (desirable) Excellent customer service and interview skills The ability to manage a high-volume, fast-paced environment Strong written and verbal communication skills
4Recruitment Services are seeking an experienced Housing Options Advisor to work for our client based in North Northamptonshire. The post holder will be expected to work on-site 4 days per week at the client s offices, located in Kettering or Wellingborough, so please only apply if you are able to meet the clients requirements. As a Housing Options Advisor you will support the team in reducing backlogs and waiting times for homeless applications. The role involves triaging cases and conducting casework, making informed decisions on homelessness applications. You will play a key role in providing advice, assessing housing needs, and helping applicants navigate their housing options. DUTIES AND RESPONSIBILITIES INCLUDE: Manage the triage process for homeless applications. Make decisions on cases in line with housing legislation. Provide advice and guidance on housing options to applicants. Work with internal teams and external agencies to resolve homelessness cases. ESSENTIAL REQUIREMENTS INCLUDE: In-depth knowledge of Part 7 of the Housing Act 1996. Experience in housing advice, casework, and negotiations with various stakeholders. Strong communication skills and the ability to produce clear and concise statutory decision letters. Capability to work independently and manage a diverse caseload efficiently. To work as a Triage officer with the Triage Team which is part of Housing Options. Daily tasks will be dealing with homeless on the day approaches, managing your caseload of homeless or customers threatened with homelessness providing support and advice. You will need to make not homeless, not eligible decisions. Experience in the use of Jigsaw system. Full UK Driving license, Access to own vehicle. Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer. To discuss this vacancy in further detail or any other vacancies, please contact our Team on (phone number removed) or email (url removed).
Apr 15, 2026
Contractor
4Recruitment Services are seeking an experienced Housing Options Advisor to work for our client based in North Northamptonshire. The post holder will be expected to work on-site 4 days per week at the client s offices, located in Kettering or Wellingborough, so please only apply if you are able to meet the clients requirements. As a Housing Options Advisor you will support the team in reducing backlogs and waiting times for homeless applications. The role involves triaging cases and conducting casework, making informed decisions on homelessness applications. You will play a key role in providing advice, assessing housing needs, and helping applicants navigate their housing options. DUTIES AND RESPONSIBILITIES INCLUDE: Manage the triage process for homeless applications. Make decisions on cases in line with housing legislation. Provide advice and guidance on housing options to applicants. Work with internal teams and external agencies to resolve homelessness cases. ESSENTIAL REQUIREMENTS INCLUDE: In-depth knowledge of Part 7 of the Housing Act 1996. Experience in housing advice, casework, and negotiations with various stakeholders. Strong communication skills and the ability to produce clear and concise statutory decision letters. Capability to work independently and manage a diverse caseload efficiently. To work as a Triage officer with the Triage Team which is part of Housing Options. Daily tasks will be dealing with homeless on the day approaches, managing your caseload of homeless or customers threatened with homelessness providing support and advice. You will need to make not homeless, not eligible decisions. Experience in the use of Jigsaw system. Full UK Driving license, Access to own vehicle. Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer. To discuss this vacancy in further detail or any other vacancies, please contact our Team on (phone number removed) or email (url removed).
A fantastic opportunity has emerged for a Triage Officer to join the homelessness department of one of Adecco's most improved public sector clients in a temporary assignment within their housing options team. Working hybridly (4 days days each week in our client's Crawley office in West Sussex), this is a full time (37 hours per week, Monday to Friday) role as the successful candidate will need to interview clients (virtually, over the telephone or in person) who present themselves as homeless. Key elements of this role include: Triaging all new homeless approaches Making enquiries to establish the reason to believe a client is eligible and homeless Setting new households up on the system Recording accurate case notes Checking Section 21 validity (training can be provided) Booking appointments for homeless advisers Making referrals and signposting to other support services Giving general basic information and advice about housing options This role would suit a junior homelessness professional. It would be great if the successful candidate had some knowledge of the Homelessness Reduction Act but extensive experience, S184s, PHPs and prevention work is not required. Only applicants who are willing to work hybridly (4 days each week) in our client's Crawley office (just 43 minutes from London Victoria station), can start on short notice and are comfortable with the above criteria need apply for this role.
Apr 15, 2026
Seasonal
A fantastic opportunity has emerged for a Triage Officer to join the homelessness department of one of Adecco's most improved public sector clients in a temporary assignment within their housing options team. Working hybridly (4 days days each week in our client's Crawley office in West Sussex), this is a full time (37 hours per week, Monday to Friday) role as the successful candidate will need to interview clients (virtually, over the telephone or in person) who present themselves as homeless. Key elements of this role include: Triaging all new homeless approaches Making enquiries to establish the reason to believe a client is eligible and homeless Setting new households up on the system Recording accurate case notes Checking Section 21 validity (training can be provided) Booking appointments for homeless advisers Making referrals and signposting to other support services Giving general basic information and advice about housing options This role would suit a junior homelessness professional. It would be great if the successful candidate had some knowledge of the Homelessness Reduction Act but extensive experience, S184s, PHPs and prevention work is not required. Only applicants who are willing to work hybridly (4 days each week) in our client's Crawley office (just 43 minutes from London Victoria station), can start on short notice and are comfortable with the above criteria need apply for this role.
Job Title: Clerical Officer Location: Belfast Hours: 37 Monday - Friday Salary: £13.05 This is a key administrative role requiring people who can work on their own initiative, can demonstrate an ability to be motivated, have strong written and verbal communication skills, are compassionate, have a drive to support customers and able to take responsibility for accurate and timely completion of tasks. Main duties include using our telephony system to answer calls, using our Board app to triage and allocate work, Monitoring of main inboxes, written responses to customers from the inboxes, using initiative to set up and maintain databases, outbound calls to customers to gather information for assessment, and other ad hoc duties. • Management of performance measures in order to understand and improve the business • Recording all outcomes ensuring they are Proportionate, Legal, Auditable & Necessary. • Drafting responses to letters and complaints on behalf of the Business Area Manager pertaining to their caseload • Band 2 will be required to provide cover arrangements within their office and to undertake other relevant duties, as may from time to time be required. Key Requirements & Skills: Experience: Previous experience in an office environment, customer service, or data entry is commonly needed, often at least 1 year. IT Skills: Working knowledge of MS Office Suite, particularly Word, Excel, and Outlook. Core Competencies: Communication: Excellent written and verbal communication for dealing with staff and the public. Organization: Ability to manage own workload, meet deadlines, and pay attention to detail. Teamwork: Ability to work collaboratively within a team. Competencies: Interpersonal Skills: Enthusiastic and self-motivated. Flexibility: Willingness to adapt to changing tasks and workloads. If you would like to be considered for this role or find out more, please email me your CV now by clicking on the link and I will be in touch. All details are treated in the strictest confidence. If this role isn't quite right for you but you would like to look for a new opportunity, please get in contact with us. Applicants must ensure their CV is accurate and up to date. The CV should include your full employment history inclusive of dates, all academic achievements and full personal contact details. Apple Recruitment Services is acting as an Employment Agency in relation to this vacancy. Apple Recruitment Services is an Equal Opportunities Employer.
Apr 14, 2026
Full time
Job Title: Clerical Officer Location: Belfast Hours: 37 Monday - Friday Salary: £13.05 This is a key administrative role requiring people who can work on their own initiative, can demonstrate an ability to be motivated, have strong written and verbal communication skills, are compassionate, have a drive to support customers and able to take responsibility for accurate and timely completion of tasks. Main duties include using our telephony system to answer calls, using our Board app to triage and allocate work, Monitoring of main inboxes, written responses to customers from the inboxes, using initiative to set up and maintain databases, outbound calls to customers to gather information for assessment, and other ad hoc duties. • Management of performance measures in order to understand and improve the business • Recording all outcomes ensuring they are Proportionate, Legal, Auditable & Necessary. • Drafting responses to letters and complaints on behalf of the Business Area Manager pertaining to their caseload • Band 2 will be required to provide cover arrangements within their office and to undertake other relevant duties, as may from time to time be required. Key Requirements & Skills: Experience: Previous experience in an office environment, customer service, or data entry is commonly needed, often at least 1 year. IT Skills: Working knowledge of MS Office Suite, particularly Word, Excel, and Outlook. Core Competencies: Communication: Excellent written and verbal communication for dealing with staff and the public. Organization: Ability to manage own workload, meet deadlines, and pay attention to detail. Teamwork: Ability to work collaboratively within a team. Competencies: Interpersonal Skills: Enthusiastic and self-motivated. Flexibility: Willingness to adapt to changing tasks and workloads. If you would like to be considered for this role or find out more, please email me your CV now by clicking on the link and I will be in touch. All details are treated in the strictest confidence. If this role isn't quite right for you but you would like to look for a new opportunity, please get in contact with us. Applicants must ensure their CV is accurate and up to date. The CV should include your full employment history inclusive of dates, all academic achievements and full personal contact details. Apple Recruitment Services is acting as an Employment Agency in relation to this vacancy. Apple Recruitment Services is an Equal Opportunities Employer.
Benefits & Housing Needs Officer London (On-site) £200 per day (Umbrella) Are you passionate about supporting residents and preventing homelessness? Do you possess a sound understanding of the welfare benefits system and enjoy making a tangible difference to people's lives? We are seeking a dedicated and empathetic Benefits & Housing Needs Officer to provide vital support to residents experiencing financial hardship. This is a crucial frontline role where you will assess applications, offer financial assistance, and empower residents to achieve long-term stability. Key Responsibilities Assess, award, and process Discretionary Housing Payments (DHPs) in line with policy and guidance. Conduct comprehensive benefit checks to identify underclaimed entitlements and maximise residents' income. Provide tailored advice and action plans to help residents sustain their tenancies. Review and triage applications, manage shared inboxes, and process BACS payments for support schemes. Maintain accurate and confidential records across systems such as Academy and Jigsaw . Liaise with landlords and partner agencies to prevent evictions and ensure holistic support. Draft clear, empathetic decision letters that communicate outcomes effectively. About You The ideal candidate will be a proactive and organised individual with: A strong understanding of welfare benefits and income maximisation. Experience assessing Discretionary Housing Payments (DHPs) . Proficiency in systems such as Academy, Comino, and Searchlight . Excellent written and verbal communication skills, with empathy and professionalism. The ability to remain calm under pressure and manage multiple priorities effectively. Experience handling sensitive information with discretion and integrity.
Oct 06, 2025
Full time
Benefits & Housing Needs Officer London (On-site) £200 per day (Umbrella) Are you passionate about supporting residents and preventing homelessness? Do you possess a sound understanding of the welfare benefits system and enjoy making a tangible difference to people's lives? We are seeking a dedicated and empathetic Benefits & Housing Needs Officer to provide vital support to residents experiencing financial hardship. This is a crucial frontline role where you will assess applications, offer financial assistance, and empower residents to achieve long-term stability. Key Responsibilities Assess, award, and process Discretionary Housing Payments (DHPs) in line with policy and guidance. Conduct comprehensive benefit checks to identify underclaimed entitlements and maximise residents' income. Provide tailored advice and action plans to help residents sustain their tenancies. Review and triage applications, manage shared inboxes, and process BACS payments for support schemes. Maintain accurate and confidential records across systems such as Academy and Jigsaw . Liaise with landlords and partner agencies to prevent evictions and ensure holistic support. Draft clear, empathetic decision letters that communicate outcomes effectively. About You The ideal candidate will be a proactive and organised individual with: A strong understanding of welfare benefits and income maximisation. Experience assessing Discretionary Housing Payments (DHPs) . Proficiency in systems such as Academy, Comino, and Searchlight . Excellent written and verbal communication skills, with empathy and professionalism. The ability to remain calm under pressure and manage multiple priorities effectively. Experience handling sensitive information with discretion and integrity.
ROYAL BOROUGH OF KENSINGTON AND CHELSEA
Kensington And Chelsea, London
Be the face of frontline support-connecting communities with quality housing services. Fixed Term Contract until January 2027. As a Resident Services Officer you will provide front-line support across housing and neighbourhood services, ensuring residents receive timely, high-quality assistance through face-to-face, phone, email, and virtual channels, while upholding the Council's values and working collaboratively with internal teams. Working Style In this Fixed-Term Contract until January 2027, you'll be based in the Borough five days a week, playing a key front-line role in serving the local community. Whether you're supporting residents face-to-face at reception, handling tenancy queries, or coordinating essential services like mutual exchanges and Right to Buy applications, you'll be part of a dedicated team committed to delivering responsive, respectful and high-quality support. This is a varied and people-focused role where your ability to listen, act with empathy, and work collaboratively will help ensure residents feel heard, supported and connected to the services they need. What you'll be doing As a Resident Services Officer, you'll be at the heart of neighbourhood housing services, providing a welcoming and responsive first point of contact for residents. Whether face-to-face at reception, over the phone, or via email, your role is to ensure that every resident receives a high standard of service with empathy, efficiency and professionalism. You'll support a wide range of housing management functions-from mutual exchanges and tenancy visits to Right to Buy applications-ensuring that residents are guided through processes clearly and confidently. Day-to-day, you can expect a varied workload. You'll manage reception services, triage enquiries, coordinate estate inspections, estate parking queries and support tenancy sign-ups. You'll also handle administrative tasks such as processing post, managing CRM queues, and preparing data for subject access or court requests. Your role will involve close collaboration with Neighbourhood Management teams, helping to monitor performance, escalate issues, and support new starters. You'll also play a key role in maintaining estate information, managing parking queries, and ensuring compliance with safety and housing standards. This is a role for someone who thrives in a fast-paced, resident-facing environment and is passionate about delivering services that reflect the Council's values of respect, integrity, and community focus. You'll be part of a team that works together to make a real difference in the lives of local residents, ensuring they feel heard, supported, and connected to the services they need. For further information on the role, please take a look at the Job Description and Person Specification. What you'll bring The ideal candidate for the Resident Services Officer role will have a strong foundation in customer service and administrative support, ideally within a housing or public service environment. They should be confident working independently as well as collaboratively within a team. A proactive attitude, attention to detail, and the ability to manage competing priorities in a fast-paced setting are essential. Key skills include excellent written and verbal communication, proficiency in using technology, and the ability to maintain confidentiality. Candidates should be approachable, adaptable to change, and capable of supporting and maintaining administrative systems. Experience in minute-taking, handling enquiries, and delivering services with empathy and professionalism is highly valued. The role also requires a commitment to the Council's values-putting communities first, respect, integrity, and working together-and an understanding of equal opportunities and inclusive service delivery. About Us The Neighbourhood Management team plays a vital role in delivering frontline housing services across the Royal Borough of Kensington and Chelsea. As part of Housing Management Services, the team is responsible for ensuring that residents receive high-quality, responsive support in all aspects of their tenancy and neighbourhood experience. This includes managing reception services, coordinating tenancy processes such as mutual exchanges and Right to Buy applications, and handling enquiries with empathy and efficiency. The team acts as a bridge between residents and the wider Council, ensuring that queries are triaged effectively and services are delivered in line with the Council's values of respect, integrity, and community focus. The importance of this service lies in its direct impact on residents' daily lives. By maintaining clear communication, prompt service delivery, and collaborative working across departments, the team helps foster trust and satisfaction within the community. Their work supports tenancy sustainment, estate safety, and access to essential services, contributing to the overall wellbeing of residents and the smooth operation of housing across the Borough. In doing so, the team embodies the Council's commitment to putting communities first and ensuring that every resident feels heard, respected and supported. Interview and Position Requirements This is a Fixed Term Contract position until January 2027 . This role requires an Enhanced DBS check . Interviews will be conducted in person only, during week commencing 13th October 2025. Ready to join us? We are committed to fair, transparent, and consistent pay practices. New hires will start at the minimum of the advertised salary range. Employees receive annual salary increases until they reach the top of the pay scale. In addition, employees will receive any agreed cost of living pay rises. We're all in - are you? If you share our values and have the skills to contribute, we'd love to hear from you. Please apply online explaining how you meet the requirements set out in the person specification and job description. We reserve the right to extend or close this vacancy early without warning subject to the volume of suitable applicants. We are committed to promoting equality and respecting diversity and welcome applications from all sections of the community. We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible.
Oct 04, 2025
Seasonal
Be the face of frontline support-connecting communities with quality housing services. Fixed Term Contract until January 2027. As a Resident Services Officer you will provide front-line support across housing and neighbourhood services, ensuring residents receive timely, high-quality assistance through face-to-face, phone, email, and virtual channels, while upholding the Council's values and working collaboratively with internal teams. Working Style In this Fixed-Term Contract until January 2027, you'll be based in the Borough five days a week, playing a key front-line role in serving the local community. Whether you're supporting residents face-to-face at reception, handling tenancy queries, or coordinating essential services like mutual exchanges and Right to Buy applications, you'll be part of a dedicated team committed to delivering responsive, respectful and high-quality support. This is a varied and people-focused role where your ability to listen, act with empathy, and work collaboratively will help ensure residents feel heard, supported and connected to the services they need. What you'll be doing As a Resident Services Officer, you'll be at the heart of neighbourhood housing services, providing a welcoming and responsive first point of contact for residents. Whether face-to-face at reception, over the phone, or via email, your role is to ensure that every resident receives a high standard of service with empathy, efficiency and professionalism. You'll support a wide range of housing management functions-from mutual exchanges and tenancy visits to Right to Buy applications-ensuring that residents are guided through processes clearly and confidently. Day-to-day, you can expect a varied workload. You'll manage reception services, triage enquiries, coordinate estate inspections, estate parking queries and support tenancy sign-ups. You'll also handle administrative tasks such as processing post, managing CRM queues, and preparing data for subject access or court requests. Your role will involve close collaboration with Neighbourhood Management teams, helping to monitor performance, escalate issues, and support new starters. You'll also play a key role in maintaining estate information, managing parking queries, and ensuring compliance with safety and housing standards. This is a role for someone who thrives in a fast-paced, resident-facing environment and is passionate about delivering services that reflect the Council's values of respect, integrity, and community focus. You'll be part of a team that works together to make a real difference in the lives of local residents, ensuring they feel heard, supported, and connected to the services they need. For further information on the role, please take a look at the Job Description and Person Specification. What you'll bring The ideal candidate for the Resident Services Officer role will have a strong foundation in customer service and administrative support, ideally within a housing or public service environment. They should be confident working independently as well as collaboratively within a team. A proactive attitude, attention to detail, and the ability to manage competing priorities in a fast-paced setting are essential. Key skills include excellent written and verbal communication, proficiency in using technology, and the ability to maintain confidentiality. Candidates should be approachable, adaptable to change, and capable of supporting and maintaining administrative systems. Experience in minute-taking, handling enquiries, and delivering services with empathy and professionalism is highly valued. The role also requires a commitment to the Council's values-putting communities first, respect, integrity, and working together-and an understanding of equal opportunities and inclusive service delivery. About Us The Neighbourhood Management team plays a vital role in delivering frontline housing services across the Royal Borough of Kensington and Chelsea. As part of Housing Management Services, the team is responsible for ensuring that residents receive high-quality, responsive support in all aspects of their tenancy and neighbourhood experience. This includes managing reception services, coordinating tenancy processes such as mutual exchanges and Right to Buy applications, and handling enquiries with empathy and efficiency. The team acts as a bridge between residents and the wider Council, ensuring that queries are triaged effectively and services are delivered in line with the Council's values of respect, integrity, and community focus. The importance of this service lies in its direct impact on residents' daily lives. By maintaining clear communication, prompt service delivery, and collaborative working across departments, the team helps foster trust and satisfaction within the community. Their work supports tenancy sustainment, estate safety, and access to essential services, contributing to the overall wellbeing of residents and the smooth operation of housing across the Borough. In doing so, the team embodies the Council's commitment to putting communities first and ensuring that every resident feels heard, respected and supported. Interview and Position Requirements This is a Fixed Term Contract position until January 2027 . This role requires an Enhanced DBS check . Interviews will be conducted in person only, during week commencing 13th October 2025. Ready to join us? We are committed to fair, transparent, and consistent pay practices. New hires will start at the minimum of the advertised salary range. Employees receive annual salary increases until they reach the top of the pay scale. In addition, employees will receive any agreed cost of living pay rises. We're all in - are you? If you share our values and have the skills to contribute, we'd love to hear from you. Please apply online explaining how you meet the requirements set out in the person specification and job description. We reserve the right to extend or close this vacancy early without warning subject to the volume of suitable applicants. We are committed to promoting equality and respecting diversity and welcome applications from all sections of the community. We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible.
Home Office - Asylum Support Job Description Admin Officer - Safeguarding Caseworker Location: Leeds, LS4 2QB Full time hybrid 60% office 40% remote Hourly rate: £13.85 Working Days/Hours: Monday to Friday, 37hr pr/w, 9am -5pmBrook Street in partnership with the Home Office has a fantastic opportunity to join their team as anAdmin Officer - Safeguarding Caseworker. List the duties/ responsibilities: This is a critical safeguarding role focused on protecting vulnerable individuals by managing complex safeguarding cases, including those involving suicide and self-harm, domestic abuse, female genital mutilation, and child protection concerns. The position requires sound judgment, emotional resilience, and understanding of safeguarding processes (training will be provided). You'll work closely with internal teams and some external partners such as the NHS, Police, and Social Services to ensure timely interventions and coordinated support. The role also involves triaging, prioritising and escalation of Safeguarding referrals to ensure timely intervention. It's ideal for someone passionate about making a tangible difference in people's lives while contributing to a high-performing, collaborative safeguarding environment. Key Responsibilities: Triage and prioritise safeguarding referrals such as suicide/self-harm, domestic abuse, pregnancy, FGM. Ensure child protection measures are followed per policy. Stakeholder Engagement Respond promptly to emails from stakeholders and partners. Liaise (were appropriate) with external agencies (e.g., NHS, Police, Social Services) to gather case information. Maintain strong communication to support collaborative safeguarding efforts. Team Collaboration & Leadership Attend team and Safeguarding Hub meetings. Identify and escalate opportunities for process improvement. Compliance & Development Ensure completion of mandatory learning. Capable of assessing cases and determining appropriate next steps, including escalation and referral. Communication Skills - Excellent written and verbal communication skills for engaging with stakeholders, partners, and internal teams. Organisational and Time Management Skills - Ability to manage a busy inbox, manage competing priorities, and respond promptly to emails and inquiries. Teamwork and Collaboration - Experience working within a team environment and participating in meetings. IT Literacy -Proficient in using email, Windows and Excel. Training & Development - Commitment to continuous professional development. Training: No annual leave during training period. 4 -5 weeks training will be provided Clearance level (to be applied for by Brook Street upon a successful application): DBS + CTC Role specific requirements: You must hold a valid passport and must have lived in the UK for longer than 3 years. Please note that period of 6 months or longer spent outside of the UK in the last 3 years will unfortunately not be accepted. This role requires security clearance that will be processed for you, if successful. Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group. Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest?and state the role that you are interested in.?We are?committed to engaging with you.? In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
Oct 01, 2025
Full time
Home Office - Asylum Support Job Description Admin Officer - Safeguarding Caseworker Location: Leeds, LS4 2QB Full time hybrid 60% office 40% remote Hourly rate: £13.85 Working Days/Hours: Monday to Friday, 37hr pr/w, 9am -5pmBrook Street in partnership with the Home Office has a fantastic opportunity to join their team as anAdmin Officer - Safeguarding Caseworker. List the duties/ responsibilities: This is a critical safeguarding role focused on protecting vulnerable individuals by managing complex safeguarding cases, including those involving suicide and self-harm, domestic abuse, female genital mutilation, and child protection concerns. The position requires sound judgment, emotional resilience, and understanding of safeguarding processes (training will be provided). You'll work closely with internal teams and some external partners such as the NHS, Police, and Social Services to ensure timely interventions and coordinated support. The role also involves triaging, prioritising and escalation of Safeguarding referrals to ensure timely intervention. It's ideal for someone passionate about making a tangible difference in people's lives while contributing to a high-performing, collaborative safeguarding environment. Key Responsibilities: Triage and prioritise safeguarding referrals such as suicide/self-harm, domestic abuse, pregnancy, FGM. Ensure child protection measures are followed per policy. Stakeholder Engagement Respond promptly to emails from stakeholders and partners. Liaise (were appropriate) with external agencies (e.g., NHS, Police, Social Services) to gather case information. Maintain strong communication to support collaborative safeguarding efforts. Team Collaboration & Leadership Attend team and Safeguarding Hub meetings. Identify and escalate opportunities for process improvement. Compliance & Development Ensure completion of mandatory learning. Capable of assessing cases and determining appropriate next steps, including escalation and referral. Communication Skills - Excellent written and verbal communication skills for engaging with stakeholders, partners, and internal teams. Organisational and Time Management Skills - Ability to manage a busy inbox, manage competing priorities, and respond promptly to emails and inquiries. Teamwork and Collaboration - Experience working within a team environment and participating in meetings. IT Literacy -Proficient in using email, Windows and Excel. Training & Development - Commitment to continuous professional development. Training: No annual leave during training period. 4 -5 weeks training will be provided Clearance level (to be applied for by Brook Street upon a successful application): DBS + CTC Role specific requirements: You must hold a valid passport and must have lived in the UK for longer than 3 years. Please note that period of 6 months or longer spent outside of the UK in the last 3 years will unfortunately not be accepted. This role requires security clearance that will be processed for you, if successful. Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group. Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest?and state the role that you are interested in.?We are?committed to engaging with you.? In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
Job Title: Casework Manager - School Age Stat SEND Starting Salary: £53,806 progressing to £59,497 per annum Hours: 37.0 Location: East & Countywide locations Contract Type: Permanent & 1 Year Fixed Term/Secondment Directorate: Childrens Services We have 2 vacancies which are as follows: x1 East - Fixed Term/Secondment (1 Year Maternity Cover) x1 Countywide - Permanent You will be able to select your preference in the application form. About the team We have some exciting opportunities for you to join the Statutory School Age SEND (SSAS) team in Hertfordshire. The SSAS team has recently expanded with additional investment in staffing and a renewed focus on co-production with families and working closely with schools and professionals. We are seeking passionate people with a comprehensive knowledge of Special Educational Needs and Disabilities (SEND). About the role As a SEND Casework Manager, you will straddle both strategic and operational management, as operational lead for West Hertfordshire's Statutory School Age SEND Reviews service. You will act as a point of escalation for complex operational matters as well as complaints. Maintaining an overview of reviews within your half of Hertfordshire with the support of both data and meetings with your team. With direct line management responsibility for your areas Team Leads (who in turn, each line manage a team of Education, Health and Care (EHC) Coordinators and Review Officers) you will act as a point of leadership and guidance on SEND matters. You will work in partnership with the other SEND Casework Managers under the leadership of the Service Manager to collectively lead a service of 100+ staff, responsible for 9,000+ children and young people of Statutory School Age who have an EHC Plan. In addition, other elements of the role include, but are not limited to; Taking part in strategic meetings, Chairing triage and casework surgeries to discuss your teams cases, Undertaking periodic school visits, Overseeing the transfer of children and young people from one phase of education to another (e.g. primary to secondary) Deputise for the Service Manager in their absence. A key operational decision maker within the SSAS Team. About you Essential : Experienced Manager of both people & strategy Experience of working in SEND Ability to motivate and support a team to deliver towards a shared vision Excellent stakeholder management skills Demonstrate experience of partnership working with people from a range of backgrounds Excellent knowledge of part 3 of the Children & Families Act 2014, the Equalities Act Understanding of the operational realities of delivering statutory SEND processes at scale Valid full UK driving licence and regular access to a car are required for this role. We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.
Sep 24, 2025
Full time
Job Title: Casework Manager - School Age Stat SEND Starting Salary: £53,806 progressing to £59,497 per annum Hours: 37.0 Location: East & Countywide locations Contract Type: Permanent & 1 Year Fixed Term/Secondment Directorate: Childrens Services We have 2 vacancies which are as follows: x1 East - Fixed Term/Secondment (1 Year Maternity Cover) x1 Countywide - Permanent You will be able to select your preference in the application form. About the team We have some exciting opportunities for you to join the Statutory School Age SEND (SSAS) team in Hertfordshire. The SSAS team has recently expanded with additional investment in staffing and a renewed focus on co-production with families and working closely with schools and professionals. We are seeking passionate people with a comprehensive knowledge of Special Educational Needs and Disabilities (SEND). About the role As a SEND Casework Manager, you will straddle both strategic and operational management, as operational lead for West Hertfordshire's Statutory School Age SEND Reviews service. You will act as a point of escalation for complex operational matters as well as complaints. Maintaining an overview of reviews within your half of Hertfordshire with the support of both data and meetings with your team. With direct line management responsibility for your areas Team Leads (who in turn, each line manage a team of Education, Health and Care (EHC) Coordinators and Review Officers) you will act as a point of leadership and guidance on SEND matters. You will work in partnership with the other SEND Casework Managers under the leadership of the Service Manager to collectively lead a service of 100+ staff, responsible for 9,000+ children and young people of Statutory School Age who have an EHC Plan. In addition, other elements of the role include, but are not limited to; Taking part in strategic meetings, Chairing triage and casework surgeries to discuss your teams cases, Undertaking periodic school visits, Overseeing the transfer of children and young people from one phase of education to another (e.g. primary to secondary) Deputise for the Service Manager in their absence. A key operational decision maker within the SSAS Team. About you Essential : Experienced Manager of both people & strategy Experience of working in SEND Ability to motivate and support a team to deliver towards a shared vision Excellent stakeholder management skills Demonstrate experience of partnership working with people from a range of backgrounds Excellent knowledge of part 3 of the Children & Families Act 2014, the Equalities Act Understanding of the operational realities of delivering statutory SEND processes at scale Valid full UK driving licence and regular access to a car are required for this role. We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.
