Trainee Service Advisor - Škoda

Trainee Service Advisor Škoda Edinburgh (Sighthill) Full Time Up to £31,300 OTE (Year 1) + Excellent Benefits

West End Garage is an independent, privately owned motor retailer representing Škoda across Stirling, Edinburgh and Dunfermline.

With over 40 years representing Škoda, we are a trusted name in the Scottish motor trade, combining a strong heritage with a modern, forward-thinking approach.

Our success is built on high standards, teamwork and continuous improvement, with a focus on delivering outstanding customer experiences and developing great people.

Due to continued success, we are now looking to recruit a Trainee Service Advisor to join our Aftersales team at our Edinburgh (Sighthill) dealership.

What s In It For You

• Up to £31,300 OTE (Year 1) subject to experience and performance in the role
• Uncapped earning potential beyond year one (typically £35,000+)
• Structured pay plan with clear progression
• Manufacturer training and accreditation (Škoda pathway)
• Company pension scheme
• Staff car scheme & employee savings programmes
• 30 days holiday (including bank holidays)
• Full in-house training, mentoring and coaching
• Enrolment in the Škoda Service Advisor Accreditation Programme
• Clear development plan with expected accreditation within 12 months
• Exposure to modern systems, processes and evolving vehicle technology

Working Hours

• Monday to Friday: 07 00 (with one half day per week)
• 1 in 4 Saturday mornings (paid at overtime rate) once competent in the role

Requirements

Essential

• Hold a full UK driving licence
• Be confident, well-presented and professional
• Have strong communication and people skills
• Show resilience, energy and a desire to succeed
• Have excellent attention to detail
• Be motivated to achieve targets and deliver outstanding service
• Enjoy working in a fast-paced, team environment

Desirable

• Previous customer service, retail or hospitality experience
• Interest in the automotive industry
• Experience working to targets or KPIs

The Role

• Welcoming customers and managing their service journey from arrival to collection
• Understanding customer requirements and accurately booking vehicles for work
• Checking vehicle history, recalls, service plans and warranty details
• Liaising with Workshop, Parts and Sales teams to ensure timely completion of work
• Keeping customers updated throughout the day and gaining authority for additional work
• Arranging courtesy cars and onward travel
• Explaining completed work and invoices clearly at handover
• Processing payments and ensuring a smooth, professional customer experience
• Presenting and assisting customers to purchase service plans (targeted commission earnings)
• Obtaining & updating GDPR data for communications and marketing purposes

What s next? It s easy! Click APPLY now! We can t wait to hear from you!

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