Description Our local government clients in Lambeth, London, are seeking a Parking Representation Officer. Investigating and responding to all challenges, representations and appeals received at all stages of the statutory process regarding Penalty Charge Notices (PCNS), the removal of vehicles and Fixed Penalty Charge Notices (FPNs) in line with policies, procedures and any legislative responsibilities. To ensure the production of high-quality responses to set productivity targets. To produce work to a consistently high standard, often under strict, tight deadlines. Knowledge, experience, and aptitude to weigh the evidence in each case and make balanced judgments. Responsibilities To prioritise and manage own workload and tasks in response to changing demands from management. To investigate all challenges and representations received against disputed PCNs/FPNs, critically assessing the outcome before responding to the motorist with the formal decision. If evidence is incomplete, the court may request additional information to support either party's claims. To deal with transfer of liability in change of ownership or contract hire, payment-related enquiries, and enquiries or representations with payments attached. To ensure that all correspondence is replied to in accordance with best practice and in plain English. To ensure that daily quality and quantity performance standards are met or exceeded and that letters conform to relevant quality, policy and legislative standards. To request refunds of PCNs/FPNs when required in accordance with Parking Service processes and policies. To administer and respond to Charge Certificate correspondence in line with quality and performance standards. To liaise with the County Court to administer Witness Statements (or statutory declarations where necessary) and Late Witness Statements and outcomes, ensuring that relevant policies and procedures are maintained and followed. To liaise with outside Debt Collection or Bailiff Agents to resolve disputed PCNs and to administer the bailiff returns process, ensuring that the debt is administered within legal constraints and according to policies and procedures. Qualifications Essential GCSE Grade (or equivalent) in English Language and Mathematics. NVQ or equivalent standard and evidence of continuing professional development Advanced Microsoft Office (Word, Excel, Outlook), social media and CRM. Criteria for Shortlisting - About You - What We're Looking for in the Ideal Candidate: Working knowledge of the services that fall under the Environment portfolio. Knowledge of the key systems used in Parking Services, in particular Liberator, Response Master, etc. An Understanding of legislation and the statutory processes that need to be followed across the portfolio, with a particular emphasis on areas where there are high volumes of contact, such as parking. Strong grasp of plain English concepts and being able to demonstrate this in verbal and written communications. Proficient in the use of the Microsoft Office suite; Word, Excel and Outlook. Experience in analysing data and carrying out investigations to inform decisions. Experience of working within a busy, target-driven environment and effectively prioritising and managing own workload. Experience in using computer systems and databases. Compliance Requirements 3 Years References Enhanced CRB/DBS is required Willing to engage in the Pre-Engagement Questionnaire and mandatory pre-screening application process. Diamond Blaque Group, a leading public-sector provider, is acting as the employment Business for this vacancy. We are dedicated to fostering an inclusive environment that values diversity and equal opportunity in the workplace.
Apr 15, 2026
Contractor
Description Our local government clients in Lambeth, London, are seeking a Parking Representation Officer. Investigating and responding to all challenges, representations and appeals received at all stages of the statutory process regarding Penalty Charge Notices (PCNS), the removal of vehicles and Fixed Penalty Charge Notices (FPNs) in line with policies, procedures and any legislative responsibilities. To ensure the production of high-quality responses to set productivity targets. To produce work to a consistently high standard, often under strict, tight deadlines. Knowledge, experience, and aptitude to weigh the evidence in each case and make balanced judgments. Responsibilities To prioritise and manage own workload and tasks in response to changing demands from management. To investigate all challenges and representations received against disputed PCNs/FPNs, critically assessing the outcome before responding to the motorist with the formal decision. If evidence is incomplete, the court may request additional information to support either party's claims. To deal with transfer of liability in change of ownership or contract hire, payment-related enquiries, and enquiries or representations with payments attached. To ensure that all correspondence is replied to in accordance with best practice and in plain English. To ensure that daily quality and quantity performance standards are met or exceeded and that letters conform to relevant quality, policy and legislative standards. To request refunds of PCNs/FPNs when required in accordance with Parking Service processes and policies. To administer and respond to Charge Certificate correspondence in line with quality and performance standards. To liaise with the County Court to administer Witness Statements (or statutory declarations where necessary) and Late Witness Statements and outcomes, ensuring that relevant policies and procedures are maintained and followed. To liaise with outside Debt Collection or Bailiff Agents to resolve disputed PCNs and to administer the bailiff returns process, ensuring that the debt is administered within legal constraints and according to policies and procedures. Qualifications Essential GCSE Grade (or equivalent) in English Language and Mathematics. NVQ or equivalent standard and evidence of continuing professional development Advanced Microsoft Office (Word, Excel, Outlook), social media and CRM. Criteria for Shortlisting - About You - What We're Looking for in the Ideal Candidate: Working knowledge of the services that fall under the Environment portfolio. Knowledge of the key systems used in Parking Services, in particular Liberator, Response Master, etc. An Understanding of legislation and the statutory processes that need to be followed across the portfolio, with a particular emphasis on areas where there are high volumes of contact, such as parking. Strong grasp of plain English concepts and being able to demonstrate this in verbal and written communications. Proficient in the use of the Microsoft Office suite; Word, Excel and Outlook. Experience in analysing data and carrying out investigations to inform decisions. Experience of working within a busy, target-driven environment and effectively prioritising and managing own workload. Experience in using computer systems and databases. Compliance Requirements 3 Years References Enhanced CRB/DBS is required Willing to engage in the Pre-Engagement Questionnaire and mandatory pre-screening application process. Diamond Blaque Group, a leading public-sector provider, is acting as the employment Business for this vacancy. We are dedicated to fostering an inclusive environment that values diversity and equal opportunity in the workplace.
Fundraiser Community, Corporate and Events We are looking for a Fundraiser Community, Corporate and Events to join our inspiring and dedicated team in this part-time role based in south Cheshire. This is a fantastic opportunity to be part of an ambitious and compassionate organisation that supports children and young people with Special Educational Needs and Disabilities (SEND) through inclusive sport, recreation, and residential experiences. Position: Fundraiser Community, Corporate and Events Location: Cheshire, CW5 8ES Salary: £26,734 FTE Hours: Part-time (20 hours per week, up to 30 hours considered) Contract: Permanent Closing Date: Monday 6th October 2025 at 11.59pm The Role We are seeking an enthusiastic and experienced fundraiser to secure and develop the vital income streams of community, corporate and event fundraising. You will work closely with the CEO and other team members to develop our fundraising strategy, build strong supporter engagement, and deliver creative fundraising initiatives that make a real difference to the lives of those we serve. You will: Develop and implement innovative fundraising strategies and campaigns to meet agreed income targets Build and manage relationships with individual donors, corporate partners, and community groups Plan and manage fundraising appeals and community engagement Organise and deliver fundraising events including logistics, volunteer management, and post-event evaluation Report monthly on fundraising performance, analysing successes and areas for development Contribute to newsletters, social media, and promotional content Maintain accurate donor records and ensure compliance with GDPR and fundraising regulations About You You ll be someone with a passion for making a difference, and the ability to build lasting relationships with supporters. You are a self-starter, able to manage multiple priorities and engage a variety of stakeholders across the community. You will have: Experience in fundraising, marketing or sales Excellent communication and networking skills Ability to work independently and flexibly, including some evenings/weekends Knowledge of fundraising regulations and GDPR Strong organisational and reporting skills Confidence in using fundraising databases and digital platforms Benefits Include: Competitive salary 6 weeks annual leave plus long service rewards Free on-site parking Paid travel expenses Opportunity to truly make an impact within a valued community organisation About the Organisation This Wingate Centre is based in south Cheshire that has supported children and young adults with SEND since 1988. The Centre offers accessible accommodation, inclusive sports and recreation facilities, and group residential experiences that foster confidence, independence, and wellbeing. Over 650 school children and their carers, and dozens of adults, benefit annually from the Centre s services. We are committed to being an equal opportunities employer and welcome applicants from all sections of the community. Other roles you may have experience of could include: Fundraiser, Community Fundraiser, Events Fundraiser, Corporate Fundraiser, Fundraising Officer, Partnerships Fundraiser, etc. PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Oct 06, 2025
Full time
Fundraiser Community, Corporate and Events We are looking for a Fundraiser Community, Corporate and Events to join our inspiring and dedicated team in this part-time role based in south Cheshire. This is a fantastic opportunity to be part of an ambitious and compassionate organisation that supports children and young people with Special Educational Needs and Disabilities (SEND) through inclusive sport, recreation, and residential experiences. Position: Fundraiser Community, Corporate and Events Location: Cheshire, CW5 8ES Salary: £26,734 FTE Hours: Part-time (20 hours per week, up to 30 hours considered) Contract: Permanent Closing Date: Monday 6th October 2025 at 11.59pm The Role We are seeking an enthusiastic and experienced fundraiser to secure and develop the vital income streams of community, corporate and event fundraising. You will work closely with the CEO and other team members to develop our fundraising strategy, build strong supporter engagement, and deliver creative fundraising initiatives that make a real difference to the lives of those we serve. You will: Develop and implement innovative fundraising strategies and campaigns to meet agreed income targets Build and manage relationships with individual donors, corporate partners, and community groups Plan and manage fundraising appeals and community engagement Organise and deliver fundraising events including logistics, volunteer management, and post-event evaluation Report monthly on fundraising performance, analysing successes and areas for development Contribute to newsletters, social media, and promotional content Maintain accurate donor records and ensure compliance with GDPR and fundraising regulations About You You ll be someone with a passion for making a difference, and the ability to build lasting relationships with supporters. You are a self-starter, able to manage multiple priorities and engage a variety of stakeholders across the community. You will have: Experience in fundraising, marketing or sales Excellent communication and networking skills Ability to work independently and flexibly, including some evenings/weekends Knowledge of fundraising regulations and GDPR Strong organisational and reporting skills Confidence in using fundraising databases and digital platforms Benefits Include: Competitive salary 6 weeks annual leave plus long service rewards Free on-site parking Paid travel expenses Opportunity to truly make an impact within a valued community organisation About the Organisation This Wingate Centre is based in south Cheshire that has supported children and young adults with SEND since 1988. The Centre offers accessible accommodation, inclusive sports and recreation facilities, and group residential experiences that foster confidence, independence, and wellbeing. Over 650 school children and their carers, and dozens of adults, benefit annually from the Centre s services. We are committed to being an equal opportunities employer and welcome applicants from all sections of the community. Other roles you may have experience of could include: Fundraiser, Community Fundraiser, Events Fundraiser, Corporate Fundraiser, Fundraising Officer, Partnerships Fundraiser, etc. PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
About the Role: One of my local governmet clients is seeking a highly organised and experienced Complaints Officer to join its Parking Debt and Complaints Team . This role is essential in supporting the council's commitment to delivering a responsive and effective service within Parking Services and Network Management. Key Responsibilities: Responding to complaints, member enquiries, and PCN (Penalty Charge Notice) appeals, particularly at the Warrant of Control stage. Preparing and responding to legal documents such as Statements of Truth (SOT) , N244 applications , and liaising with the Traffic Enforcement Centre (TEC) and County Courts . Managing communications with Enforcement Agents , and addressing issues related to Breathing Space and Debt Relief Orders (DRO) . Monitoring and reconciling parking income and agent performance. Handling Stage 1 complaints and case correspondence efficiently and professionally. Applying relevant parking legislation including Civil Procedure Rules Part 75 (CPR 75) . Requirements: Prior experience in a local authority or parking enforcement setting. Strong understanding of parking legislation and legal recovery processes. Experience working with PCNs, TEC procedures, and court documentation. Excellent written and verbal communication skills. Ability to handle sensitive and complex cases with discretion and accuracy. If interested in this role please send your CV to Lee-Jaun at Coyle Personnel Ltd.
Oct 06, 2025
Seasonal
About the Role: One of my local governmet clients is seeking a highly organised and experienced Complaints Officer to join its Parking Debt and Complaints Team . This role is essential in supporting the council's commitment to delivering a responsive and effective service within Parking Services and Network Management. Key Responsibilities: Responding to complaints, member enquiries, and PCN (Penalty Charge Notice) appeals, particularly at the Warrant of Control stage. Preparing and responding to legal documents such as Statements of Truth (SOT) , N244 applications , and liaising with the Traffic Enforcement Centre (TEC) and County Courts . Managing communications with Enforcement Agents , and addressing issues related to Breathing Space and Debt Relief Orders (DRO) . Monitoring and reconciling parking income and agent performance. Handling Stage 1 complaints and case correspondence efficiently and professionally. Applying relevant parking legislation including Civil Procedure Rules Part 75 (CPR 75) . Requirements: Prior experience in a local authority or parking enforcement setting. Strong understanding of parking legislation and legal recovery processes. Experience working with PCNs, TEC procedures, and court documentation. Excellent written and verbal communication skills. Ability to handle sensitive and complex cases with discretion and accuracy. If interested in this role please send your CV to Lee-Jaun at Coyle Personnel Ltd.
Overview of the role As a member of the Parking debt and complaints team, they deliver a timely and effective service for the Parking and Network Management team and the wider council. Whether it is a complaint, a members enquiry or an appeal against a Penalty Charge Notice (PCN) at the warrant stage where Enforcement Agents have been engaged, As well as reconciling and monitoring parking income and Enforcement Agent performance. Responsibilities and Duties To investigate and respond to all parking debt related correspondence, service complaints, members enquiries and late stage appeals against PCNs to the Traffic Enforcement Centre. This includes sending documents to TEC which is the court service's bulk centre for processing traffic and parking debts and warrants. To ensure other parking debt related enquiries are dealt with, in line with the statutory process and timescales, internal key performance indicators (KPIs), civil procedural rules (CPR 75) and the council's communication procedures to deliver a high standard of customer services to the residents and visitors of Southwark. To attend external Adjudication Hearings and give evidence and prepare proofs of evidence as required preparing and determining a plan for any complex cases highlighted in accordance with the legislation. To ensure that all incoming correspondence from the county court are logged and provide a statement of truth to the court to put in place the council's defence in regards to the claims made by the debtors. If you are interested in this role, please contact Josh Draycott on or (phone number removed) or with an updated CV. Referral Scheme If you are not interested in this role but know someone else who might be, don't forget that we offer up to 500 in vouchers if you refer a friend to us and we place them in the job.
Oct 06, 2025
Contractor
Overview of the role As a member of the Parking debt and complaints team, they deliver a timely and effective service for the Parking and Network Management team and the wider council. Whether it is a complaint, a members enquiry or an appeal against a Penalty Charge Notice (PCN) at the warrant stage where Enforcement Agents have been engaged, As well as reconciling and monitoring parking income and Enforcement Agent performance. Responsibilities and Duties To investigate and respond to all parking debt related correspondence, service complaints, members enquiries and late stage appeals against PCNs to the Traffic Enforcement Centre. This includes sending documents to TEC which is the court service's bulk centre for processing traffic and parking debts and warrants. To ensure other parking debt related enquiries are dealt with, in line with the statutory process and timescales, internal key performance indicators (KPIs), civil procedural rules (CPR 75) and the council's communication procedures to deliver a high standard of customer services to the residents and visitors of Southwark. To attend external Adjudication Hearings and give evidence and prepare proofs of evidence as required preparing and determining a plan for any complex cases highlighted in accordance with the legislation. To ensure that all incoming correspondence from the county court are logged and provide a statement of truth to the court to put in place the council's defence in regards to the claims made by the debtors. If you are interested in this role, please contact Josh Draycott on or (phone number removed) or with an updated CV. Referral Scheme If you are not interested in this role but know someone else who might be, don't forget that we offer up to 500 in vouchers if you refer a friend to us and we place them in the job.
