User Support Officer We are seeking a detail-focused User Support Officer to deliver high-quality support across digital public services in a fully remote, flexible role. Position: User Support Officer Salary: £28,000 to £30,000 FTE (pro rata) Location: Remote, UK-based Hours: Part time, 20 hours per week (4 hours per day, split across 5 days) Contract: Permanent Closing Date: Sunday 3 May 2026 Interviews: Mid May via video About the role This is an opportunity to join a purpose-driven organisation delivering digital services that support public engagement and access to information. You will manage a varied caseload of user enquiries, ensuring a high standard of support while identifying and handling sensitive or high-risk cases appropriately. Key responsibilities include: Managing incoming enquiries across multiple digital platforms Triaging, prioritising and responding to user queries efficiently Identifying and escalating high-risk, safeguarding or data protection issues Providing clear guidance to users, including those in complex or difficult situations Maintaining accurate records and ensuring enquiries are followed through to resolution Identifying trends or recurring issues to support service improvements Updating help content, guidance and internal documentation Working collaboratively with internal teams About you You will be confident managing high volumes of enquiries while maintaining accuracy and attention to detail. You will have: Experience providing user support within digital or information-heavy environments Ability to recognise and manage sensitive or high-risk cases Knowledge of data protection principles in a support or case-handling setting Strong written communication skills with a clear and empathetic approach Experience managing multiple enquiries and meeting deadlines Good organisational skills and attention to detail Ability to work effectively in a remote team Desirable: Experience using helpdesk or ticketing systems Experience supporting online platforms or digital services Experience contributing to user guidance or knowledge bases Interest in public service or digital access to information About the organisation This organisation is a purpose-driven charity that develops digital tools to support public engagement, transparency and community collaboration. They operate as a fully remote team with a flexible and supportive working environment. Other roles you may have experience of could include; User Support Officer, Customer Support Officer, Case Officer, Caseworker, Information Officer, Customer Experience Advisor, Complaints Officer, Service Support Officer, Public Services Advisor, Community Support Officer. Please note this role is advertised by the recruitment agency acting for the client Not For Profit People.
Apr 25, 2026
Full time
User Support Officer We are seeking a detail-focused User Support Officer to deliver high-quality support across digital public services in a fully remote, flexible role. Position: User Support Officer Salary: £28,000 to £30,000 FTE (pro rata) Location: Remote, UK-based Hours: Part time, 20 hours per week (4 hours per day, split across 5 days) Contract: Permanent Closing Date: Sunday 3 May 2026 Interviews: Mid May via video About the role This is an opportunity to join a purpose-driven organisation delivering digital services that support public engagement and access to information. You will manage a varied caseload of user enquiries, ensuring a high standard of support while identifying and handling sensitive or high-risk cases appropriately. Key responsibilities include: Managing incoming enquiries across multiple digital platforms Triaging, prioritising and responding to user queries efficiently Identifying and escalating high-risk, safeguarding or data protection issues Providing clear guidance to users, including those in complex or difficult situations Maintaining accurate records and ensuring enquiries are followed through to resolution Identifying trends or recurring issues to support service improvements Updating help content, guidance and internal documentation Working collaboratively with internal teams About you You will be confident managing high volumes of enquiries while maintaining accuracy and attention to detail. You will have: Experience providing user support within digital or information-heavy environments Ability to recognise and manage sensitive or high-risk cases Knowledge of data protection principles in a support or case-handling setting Strong written communication skills with a clear and empathetic approach Experience managing multiple enquiries and meeting deadlines Good organisational skills and attention to detail Ability to work effectively in a remote team Desirable: Experience using helpdesk or ticketing systems Experience supporting online platforms or digital services Experience contributing to user guidance or knowledge bases Interest in public service or digital access to information About the organisation This organisation is a purpose-driven charity that develops digital tools to support public engagement, transparency and community collaboration. They operate as a fully remote team with a flexible and supportive working environment. Other roles you may have experience of could include; User Support Officer, Customer Support Officer, Case Officer, Caseworker, Information Officer, Customer Experience Advisor, Complaints Officer, Service Support Officer, Public Services Advisor, Community Support Officer. Please note this role is advertised by the recruitment agency acting for the client Not For Profit People.
REGIONAL OFFICER - REPRESENTATION Based in the West Midlands Regional Office (Birmingham, B1 2RX) Permanent, full-time Commencing salary £58,983 per annum About the NEU The National Education Union is a force for change in the world of education, bringing together more than 450,000 educators in maintained and independent schools and colleges across the UK. Whatever the future holds the NEU is convinced that by building strong workplace organisation we can transform our education system so that it works for all students and all Educators. We have ambitious plans and we are seeking a significant number of staff to support us in this work. This is a unique opportunity to play a pivotal role in empowering educators, strengthening union structures, and driving meaningful change in workplaces across local authorities and multi-academy trusts. If you are an experienced caseworker or advocate who thrives on representing members, read on. About the Role This is a pivotal role focused on delivering high-quality representation to NEU members, supporting and mentoring local Officers and Reps, and helping build strong, confident workplace structures for collective action and bargaining. We are looking for people who can: Provide expert advice, coaching and mentoring to local Officers and Reps on individual and collective casework. Undertake complex casework and negotiations with employers across a range of educational settings, with sound knowledge of employment law. Is a confident communicator and negotiator, with excellent interpersonal and public speaking skills. Can coach and develop others and has a track record of empowering activists and building local leadership. Support Branches in delivering development and organising plans aligned with national strategies. Full UK Driving License required. In return we can offer you: Meaningful work where you will be making a difference day in, day out. Working with experienced colleagues in a growing trade union. You'll receive a great salary, starting at £58,983 increasing to a maximum of £62,998 through annual pay progression, exceptional defined benefit pensions scheme and a company car. We offer 35 days leave plus Christmas closure days, access to a health plan and very good working policies, included hybrid working. Further details can be downloaded from our website via the button below, where applicants will be able to complete an online application on our recruitment portal. Closing date is mid-day Thursday 30 April 2026. We would welcome applications from Women and ethnic minorities and can accommodate part time or flexible working requests.
Apr 25, 2026
Full time
REGIONAL OFFICER - REPRESENTATION Based in the West Midlands Regional Office (Birmingham, B1 2RX) Permanent, full-time Commencing salary £58,983 per annum About the NEU The National Education Union is a force for change in the world of education, bringing together more than 450,000 educators in maintained and independent schools and colleges across the UK. Whatever the future holds the NEU is convinced that by building strong workplace organisation we can transform our education system so that it works for all students and all Educators. We have ambitious plans and we are seeking a significant number of staff to support us in this work. This is a unique opportunity to play a pivotal role in empowering educators, strengthening union structures, and driving meaningful change in workplaces across local authorities and multi-academy trusts. If you are an experienced caseworker or advocate who thrives on representing members, read on. About the Role This is a pivotal role focused on delivering high-quality representation to NEU members, supporting and mentoring local Officers and Reps, and helping build strong, confident workplace structures for collective action and bargaining. We are looking for people who can: Provide expert advice, coaching and mentoring to local Officers and Reps on individual and collective casework. Undertake complex casework and negotiations with employers across a range of educational settings, with sound knowledge of employment law. Is a confident communicator and negotiator, with excellent interpersonal and public speaking skills. Can coach and develop others and has a track record of empowering activists and building local leadership. Support Branches in delivering development and organising plans aligned with national strategies. Full UK Driving License required. In return we can offer you: Meaningful work where you will be making a difference day in, day out. Working with experienced colleagues in a growing trade union. You'll receive a great salary, starting at £58,983 increasing to a maximum of £62,998 through annual pay progression, exceptional defined benefit pensions scheme and a company car. We offer 35 days leave plus Christmas closure days, access to a health plan and very good working policies, included hybrid working. Further details can be downloaded from our website via the button below, where applicants will be able to complete an online application on our recruitment portal. Closing date is mid-day Thursday 30 April 2026. We would welcome applications from Women and ethnic minorities and can accommodate part time or flexible working requests.
Purpose Our Immigration Team works closely with Birmingham City University (BCU) to run the Immigration Law Student Clinic, a key source of free accredited immigration advice for people in Birmingham who cannot afford legal support. The role involves supervising students as they research and prepare legal advice, coordinating day to day clinic activity, and supporting casework within CELC s immigration team. You will recruit, train, and mentor students, ensuring they have an excellent student experience and helping them develop practical legal skills while ensuring clients receive an excellent service. Responsibilities Working closely with Birmingham City University the Law Clinic Supervisor will: Recruit and select students for involvement in the clinic Undertaking inductions with new students, in line with the Law Centre's Clinic practices ,including training on CELC systems and processes Develop and maintain student training manuals, policies, template letters, referral forms etc. Assess client cases prior to allocation to students Manage overall clinic calendar, allocating client cases to students Supervise all elements of student work, providing guidance to ensure accuracy and quality of research undertaken and advice provided Maintain accurate records of student inductions and supervisions Sign-off and submittance of applications Advise students to access other CELC teams for legal guidance where necessary e.g. family law, employment, housing etc. Create a positive and nurturing environment for students to learn practical casework skills Monitor and report performance of the clinic to CELC and Birmingham City University Work positively with the Law Centre s Clinic Lead and the other clinic leads in delivering the overall partnership and wider clinical legal education Ensure that the Clinic is run in line with the Team s priorities and the strategy and priorities of the Law Centre Undertake professional development to ensure legal expertise is current and up to date The Law Clinic Supervisor will also: Demonstrate their commitment to the aims and principles of CELC Abide by policies and procedures as set out in the Office Manual and Staff Handbook Attend Immigration and all CELC team meetings and away days Contribute towards the effective daily running of CELC Undertake any other task reasonably required within the context of the post Person Specification Essential A non-judgmental attitude and commitment to social justice and the aims of CELC One or more of the following professional qualifications: IAA registration at L2 or above, qualified solicitor, qualified barrister, Senior caseworker accreditation with the Law Society Immigration and Asylum Accreditation Scheme. Experience in the delivery of legal support to clients Experience in supervising and developing others Excellent organizational skills with the ability to manage multiple tasks and provide realistic timescales for completion Ability to work sympathetically and effectively with a wide variety of individuals i.e. clients, students, and stakeholders Ability to work well with others, be polite under pressure and to work as part of a team Self-motivated - able to work independently and on own initiative Excellent oral and written communication skills An understanding of the importance of confidentiality Experience of using IT systems including Microsoft Word, Excel and Outlook Desirable Experience of designing delivery of training to individuals and groups Experience of working with students Experience of working with the public and in a busy and demanding environment Experience of using a case management system Experience of using Microsoft Teams and SharePoint
Apr 25, 2026
Full time
Purpose Our Immigration Team works closely with Birmingham City University (BCU) to run the Immigration Law Student Clinic, a key source of free accredited immigration advice for people in Birmingham who cannot afford legal support. The role involves supervising students as they research and prepare legal advice, coordinating day to day clinic activity, and supporting casework within CELC s immigration team. You will recruit, train, and mentor students, ensuring they have an excellent student experience and helping them develop practical legal skills while ensuring clients receive an excellent service. Responsibilities Working closely with Birmingham City University the Law Clinic Supervisor will: Recruit and select students for involvement in the clinic Undertaking inductions with new students, in line with the Law Centre's Clinic practices ,including training on CELC systems and processes Develop and maintain student training manuals, policies, template letters, referral forms etc. Assess client cases prior to allocation to students Manage overall clinic calendar, allocating client cases to students Supervise all elements of student work, providing guidance to ensure accuracy and quality of research undertaken and advice provided Maintain accurate records of student inductions and supervisions Sign-off and submittance of applications Advise students to access other CELC teams for legal guidance where necessary e.g. family law, employment, housing etc. Create a positive and nurturing environment for students to learn practical casework skills Monitor and report performance of the clinic to CELC and Birmingham City University Work positively with the Law Centre s Clinic Lead and the other clinic leads in delivering the overall partnership and wider clinical legal education Ensure that the Clinic is run in line with the Team s priorities and the strategy and priorities of the Law Centre Undertake professional development to ensure legal expertise is current and up to date The Law Clinic Supervisor will also: Demonstrate their commitment to the aims and principles of CELC Abide by policies and procedures as set out in the Office Manual and Staff Handbook Attend Immigration and all CELC team meetings and away days Contribute towards the effective daily running of CELC Undertake any other task reasonably required within the context of the post Person Specification Essential A non-judgmental attitude and commitment to social justice and the aims of CELC One or more of the following professional qualifications: IAA registration at L2 or above, qualified solicitor, qualified barrister, Senior caseworker accreditation with the Law Society Immigration and Asylum Accreditation Scheme. Experience in the delivery of legal support to clients Experience in supervising and developing others Excellent organizational skills with the ability to manage multiple tasks and provide realistic timescales for completion Ability to work sympathetically and effectively with a wide variety of individuals i.e. clients, students, and stakeholders Ability to work well with others, be polite under pressure and to work as part of a team Self-motivated - able to work independently and on own initiative Excellent oral and written communication skills An understanding of the importance of confidentiality Experience of using IT systems including Microsoft Word, Excel and Outlook Desirable Experience of designing delivery of training to individuals and groups Experience of working with students Experience of working with the public and in a busy and demanding environment Experience of using a case management system Experience of using Microsoft Teams and SharePoint
HOMELESSNESS AND HOUSING Cessation of Duty Manager The Cessation of Duty Manager provides operational leadership, quality assurance and statutory oversight for all decisions relating to the ending of homelessness duties under the Housing Act 1996 and Homelessness Reduction Act 2017. They ensure that decisions to end prevention, relief or main duties are lawful, defensible, timely and supported by clear written reasoning. Cessation of Duty Manager The postholder leads a team of Caseworkers responsible for managing cases through to the lawful conclusion of duties, ensuring that residents receive clear explanations, meaningful PHP updates, and appropriate support during transitions. They provide escalation for complex, high-risk or sensitive cases, including safeguarding, domestic abuse, severe vulnerability and public protection concerns. Cessation of Duty Manager Alongside their leadership responsibilities, the Manager holds a small caseload to maintain practice depth, support peaks in demand and model high-quality decision-making. Cessation of Duty Manager They work closely with partners across ASC, CSC, Health, VAWG services and voluntary sector organisations to ensure coordinated support for households affected by cessation decisions
Apr 25, 2026
Contractor
HOMELESSNESS AND HOUSING Cessation of Duty Manager The Cessation of Duty Manager provides operational leadership, quality assurance and statutory oversight for all decisions relating to the ending of homelessness duties under the Housing Act 1996 and Homelessness Reduction Act 2017. They ensure that decisions to end prevention, relief or main duties are lawful, defensible, timely and supported by clear written reasoning. Cessation of Duty Manager The postholder leads a team of Caseworkers responsible for managing cases through to the lawful conclusion of duties, ensuring that residents receive clear explanations, meaningful PHP updates, and appropriate support during transitions. They provide escalation for complex, high-risk or sensitive cases, including safeguarding, domestic abuse, severe vulnerability and public protection concerns. Cessation of Duty Manager Alongside their leadership responsibilities, the Manager holds a small caseload to maintain practice depth, support peaks in demand and model high-quality decision-making. Cessation of Duty Manager They work closely with partners across ASC, CSC, Health, VAWG services and voluntary sector organisations to ensure coordinated support for households affected by cessation decisions
We're recruiting an experienced Homeless Intervention Officer to join a busy local authority housing service, supporting the delivery of a proactive homelessness prevention and relief function. This is a frontline, statutory role focused on early intervention, preventing homelessness and managing crisis cases. You will work directly with vulnerable residents, carrying out assessments, making legal decisions and delivering tailored housing solutions in line with current legislation. The Role - Triage new homelessness approaches, providing advice and early intervention to prevent homelessness - Conduct full homelessness assessments and determine duties in line with Part VII of the Housing Act 1996 and the Homelessness Reduction Act 2017 - Develop and manage Personalised Housing Plans, taking all reasonable steps to prevent or relieve homelessness - Make and review statutory homeless decisions, ensuring compliance with legislation and mitigating risk of legal challenge - Assess eligibility for temporary accommodation and support placements into suitable housing options - Carry out detailed interviews, including home visits, to assess housing and support needs - Work collaboratively with landlords, agents, family members and partner agencies to resolve housing issues - Manage complex cases involving safeguarding, domestic abuse, mental health and vulnerable households - Provide advice on a full range of housing options including private rented sector, hostels and social housing - Maintain accurate case records, reports and system updates in line with policy and GDPR requirements - Liaise closely with Temporary Accommodation teams to support move-on into settled housing - Refer cases to specialist services including outreach, mental health and support providers where required - Keep up to date with relevant legislation, case law and best practice to inform decision-making Key Requirements - Experience working in a homelessness, housing options or prevention role within a local authority - Strong knowledge of homelessness legislation including Housing Act 1996 and Homelessness Reduction Act 2017 - Experience making or supporting statutory homelessness decisions - Ability to manage complex and high-risk cases involving vulnerable residents - Experience developing and managing Personalised Housing Plans - Strong communication skills, with the ability to handle difficult conversations sensitively - Experience working collaboratively with internal teams and external partners - Ability to manage a busy caseload and prioritise effectively - Strong IT skills and experience maintaining accurate case records What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from Housing Options Officers, Homelessness Officers and Prevention Officers looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in housing recruitment. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Apr 25, 2026
Contractor
We're recruiting an experienced Homeless Intervention Officer to join a busy local authority housing service, supporting the delivery of a proactive homelessness prevention and relief function. This is a frontline, statutory role focused on early intervention, preventing homelessness and managing crisis cases. You will work directly with vulnerable residents, carrying out assessments, making legal decisions and delivering tailored housing solutions in line with current legislation. The Role - Triage new homelessness approaches, providing advice and early intervention to prevent homelessness - Conduct full homelessness assessments and determine duties in line with Part VII of the Housing Act 1996 and the Homelessness Reduction Act 2017 - Develop and manage Personalised Housing Plans, taking all reasonable steps to prevent or relieve homelessness - Make and review statutory homeless decisions, ensuring compliance with legislation and mitigating risk of legal challenge - Assess eligibility for temporary accommodation and support placements into suitable housing options - Carry out detailed interviews, including home visits, to assess housing and support needs - Work collaboratively with landlords, agents, family members and partner agencies to resolve housing issues - Manage complex cases involving safeguarding, domestic abuse, mental health and vulnerable households - Provide advice on a full range of housing options including private rented sector, hostels and social housing - Maintain accurate case records, reports and system updates in line with policy and GDPR requirements - Liaise closely with Temporary Accommodation teams to support move-on into settled housing - Refer cases to specialist services including outreach, mental health and support providers where required - Keep up to date with relevant legislation, case law and best practice to inform decision-making Key Requirements - Experience working in a homelessness, housing options or prevention role within a local authority - Strong knowledge of homelessness legislation including Housing Act 1996 and Homelessness Reduction Act 2017 - Experience making or supporting statutory homelessness decisions - Ability to manage complex and high-risk cases involving vulnerable residents - Experience developing and managing Personalised Housing Plans - Strong communication skills, with the ability to handle difficult conversations sensitively - Experience working collaboratively with internal teams and external partners - Ability to manage a busy caseload and prioritise effectively - Strong IT skills and experience maintaining accurate case records What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from Housing Options Officers, Homelessness Officers and Prevention Officers looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in housing recruitment. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Our passionate Regional Casework Coordinators are SSAFA s front line of support for members of the armed forces community in need. They are the first point of contact for all beneficiaries into the Regional office, assessing needs and allocating the case to one of our volunteer caseworkers. You will sometimes handle complex problems from individuals who may be distressed, identifying the presenting and potential underlying needs to determine the best way to support the beneficiary. You will have ownership of cases from beginning to end, coordinating the casework process in a timely manner and ensure that the beneficiary journey is at the centre of the Service. You will have the opportunity to shape processes and procedures within the office which will lead to improvements in the service offered to clients. To help you establish yourself in this new post you will receive excellent training and induction to SSAFA. Whilst the post is homebased, to be eligible for this role you are required to live in the North West region, which include Lancashire, Merseyside, Cumbria, Greater Manchester and Chesire. There will be occasional travel around the North West and you may be required to travel at short notice for face to face meetings. About the team The team work remotely and pride themselves in maintaining a close working bond which ensures the smooth operation of the office. You will work closely with volunteers from the eight SSAFA branches in the North West, supporting them to administer casework for SSAFA beneficiaries. The wider support team includes a Casework Manager and a Regional Operations Support Manager. About you To carry out this role successfully you will have a track record of providing welfare advice in key areas such as, housing benefits, debt, disability, mobility or immigration issues. You will have knowledge of safeguarding and GDPR and experience in dealing with sensitive information and people in vulnerable situations. You will be able to provide excellent customer service by telephone, e-mail and face to face. You will have used Microsoft Office 365 to a high standard. It is important that you have experience of planning and managing your own workload, with minimal supervision. It would be advantageous if you have an understanding of the way of life for today s Armed Forces, veterans and their families and if you have experience of recruiting and supporting volunteers. An understanding of the voluntary sector and preferably the military charity sector landscape across the North West would be valuable. About SSAFA SSAFA, the Armed Forces charity is a trusted source of support for the Armed Forces community in their time of need. In 2024 our trained teams of volunteers and employees helped more than 53,000 people, including veterans, serving personnel (regulars and reserves) and their families. SSAFA understands that behind every uniform is a person. And we are here for that person and their family, any time they need us and in any way they need us Diversity and Inclusion at SSAFA SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business. SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve. No agencies please. Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable. Closing date: Midnight on 07 May 2026 SSAFA reserves the right to close the vacancy early if we receive a high volume of suitable applications. Interviews: WC 18 May 2026
Apr 24, 2026
Full time
Our passionate Regional Casework Coordinators are SSAFA s front line of support for members of the armed forces community in need. They are the first point of contact for all beneficiaries into the Regional office, assessing needs and allocating the case to one of our volunteer caseworkers. You will sometimes handle complex problems from individuals who may be distressed, identifying the presenting and potential underlying needs to determine the best way to support the beneficiary. You will have ownership of cases from beginning to end, coordinating the casework process in a timely manner and ensure that the beneficiary journey is at the centre of the Service. You will have the opportunity to shape processes and procedures within the office which will lead to improvements in the service offered to clients. To help you establish yourself in this new post you will receive excellent training and induction to SSAFA. Whilst the post is homebased, to be eligible for this role you are required to live in the North West region, which include Lancashire, Merseyside, Cumbria, Greater Manchester and Chesire. There will be occasional travel around the North West and you may be required to travel at short notice for face to face meetings. About the team The team work remotely and pride themselves in maintaining a close working bond which ensures the smooth operation of the office. You will work closely with volunteers from the eight SSAFA branches in the North West, supporting them to administer casework for SSAFA beneficiaries. The wider support team includes a Casework Manager and a Regional Operations Support Manager. About you To carry out this role successfully you will have a track record of providing welfare advice in key areas such as, housing benefits, debt, disability, mobility or immigration issues. You will have knowledge of safeguarding and GDPR and experience in dealing with sensitive information and people in vulnerable situations. You will be able to provide excellent customer service by telephone, e-mail and face to face. You will have used Microsoft Office 365 to a high standard. It is important that you have experience of planning and managing your own workload, with minimal supervision. It would be advantageous if you have an understanding of the way of life for today s Armed Forces, veterans and their families and if you have experience of recruiting and supporting volunteers. An understanding of the voluntary sector and preferably the military charity sector landscape across the North West would be valuable. About SSAFA SSAFA, the Armed Forces charity is a trusted source of support for the Armed Forces community in their time of need. In 2024 our trained teams of volunteers and employees helped more than 53,000 people, including veterans, serving personnel (regulars and reserves) and their families. SSAFA understands that behind every uniform is a person. And we are here for that person and their family, any time they need us and in any way they need us Diversity and Inclusion at SSAFA SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business. SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve. No agencies please. Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable. Closing date: Midnight on 07 May 2026 SSAFA reserves the right to close the vacancy early if we receive a high volume of suitable applications. Interviews: WC 18 May 2026
Community Employment Consultant We are seeking a Community Employment Consultant to support people with convictions into employment by working with prisons, employers and community partners. Position: Community Employment Consultant Location: Midlands, Hybrid - travel around the area is required so a full driving license and access to a car is essential Salary: £30 - £35k per annum Contract: Permanent, full time 37.5 hours per week Closing Date: Thursday 7th May About the organisation: This is an Employment Consultancy role with a difference; you will be working for a unique, award-winning organisation that helps people that have served a prison sentence to re-enter the workplace by: Training serving prisoners as Peer Recruiters, who then provide a Candidate pipeline and work closely alongside the Community Team. Take employers into prison to interview Candidates. Some job offers are made there and then. Provide caseworker support to Candidates in the community with the primary aim of removing their barriers to work and supporting them into meaningful, sustainable employment. About the role: As a Community Employment Consultant, you will support the senior team and work alongside the prison peer-led team, helping Peer Recruiters in custody to identify and support Candidates. Key responsibilities include: Build strong relationships with the relevant prison staff. (The prison you cover may well be in the East Midlands) Support the Head of West Midlands programme to engage employers and plan monthly interview days. Develop relationships with local and national employers and to promote the service and create employment opportunities for participants. Work with the team to develop and implement a strategy to identify and target local and national employers. Build relationships with local Probation offices and staff, DWP and Local Authority initiatives and Police & Crime Commissioner/Violence Reduction Unit and other relevant statutory and voluntary sector organisations. Maintain accurate and up to date records to monitor the effectiveness of the programme using our in-house portal (CRM system). Provide effective case management for participants, ensuring tailored and consistent support. About you: To be successful in the role of, you will need the following skills and experience: A full driving license and access to a car on (at least) a weekly basis. Be able and willing to work in Prisons and Youth Offender Institutions, this includes a vetting process which you will need to pass in order to be successful in the role. An empathetic and understanding approach when working with Candidates. A good understanding of the barriers faced by people with convictions in accessing employment. An interest in employment, the local labour market and Industry trends. Ability to communicate effectively with people at all levels, including the ability to motivate and inspire others. Strong administration skills with IT (MS Office) and well organised. You will have strong writing skills and will be able to write good CV's and Disclosure Letters. Although not essential, experience of Recruitment or Case Management would be desirable. In return: As well as a great job with competitive pay and benefits, you will have the opportunity to be part of something that has potential to become ground-breaking. The team comes from a diverse range of experiences and backgrounds. As well as employing serving prisoners within the team as Peer Recruiters, we also work with Community Consultants who have served a sentence. Where possible, the charity are keen to prioritise those with lived experience of the criminal justice system. Recruitment Process: Step one: If you are interested in the role, please send over a basic CV & one page cover letter. In the letter, please include details of why you think you are a fit for the role. You should also include details of why you are interested in working with the prison population. Step two: An informal Q&A before putting more time into applying for the role. This will be an online, 15 minute meeting with one of the team. Step Three: Formal interview. This is possible online or in person. You will be set a short task prior to the interview. Step Four: As a final part of the process, you'll be invited into the office for coffee with the team in Birmingham. Other roles you may have experience of could include: Employment Advisor, Employment Consultant, Employability Advisor, Resettlement Worker, Case Worker, Job Coach, Recruitment Consultant, Prison Resettlement Advisor, Community Support Worker, Work and Skills Advisor. Please note this role is advertised by the recruitment agency acting for the client - Not For Profit People.
Apr 24, 2026
Full time
Community Employment Consultant We are seeking a Community Employment Consultant to support people with convictions into employment by working with prisons, employers and community partners. Position: Community Employment Consultant Location: Midlands, Hybrid - travel around the area is required so a full driving license and access to a car is essential Salary: £30 - £35k per annum Contract: Permanent, full time 37.5 hours per week Closing Date: Thursday 7th May About the organisation: This is an Employment Consultancy role with a difference; you will be working for a unique, award-winning organisation that helps people that have served a prison sentence to re-enter the workplace by: Training serving prisoners as Peer Recruiters, who then provide a Candidate pipeline and work closely alongside the Community Team. Take employers into prison to interview Candidates. Some job offers are made there and then. Provide caseworker support to Candidates in the community with the primary aim of removing their barriers to work and supporting them into meaningful, sustainable employment. About the role: As a Community Employment Consultant, you will support the senior team and work alongside the prison peer-led team, helping Peer Recruiters in custody to identify and support Candidates. Key responsibilities include: Build strong relationships with the relevant prison staff. (The prison you cover may well be in the East Midlands) Support the Head of West Midlands programme to engage employers and plan monthly interview days. Develop relationships with local and national employers and to promote the service and create employment opportunities for participants. Work with the team to develop and implement a strategy to identify and target local and national employers. Build relationships with local Probation offices and staff, DWP and Local Authority initiatives and Police & Crime Commissioner/Violence Reduction Unit and other relevant statutory and voluntary sector organisations. Maintain accurate and up to date records to monitor the effectiveness of the programme using our in-house portal (CRM system). Provide effective case management for participants, ensuring tailored and consistent support. About you: To be successful in the role of, you will need the following skills and experience: A full driving license and access to a car on (at least) a weekly basis. Be able and willing to work in Prisons and Youth Offender Institutions, this includes a vetting process which you will need to pass in order to be successful in the role. An empathetic and understanding approach when working with Candidates. A good understanding of the barriers faced by people with convictions in accessing employment. An interest in employment, the local labour market and Industry trends. Ability to communicate effectively with people at all levels, including the ability to motivate and inspire others. Strong administration skills with IT (MS Office) and well organised. You will have strong writing skills and will be able to write good CV's and Disclosure Letters. Although not essential, experience of Recruitment or Case Management would be desirable. In return: As well as a great job with competitive pay and benefits, you will have the opportunity to be part of something that has potential to become ground-breaking. The team comes from a diverse range of experiences and backgrounds. As well as employing serving prisoners within the team as Peer Recruiters, we also work with Community Consultants who have served a sentence. Where possible, the charity are keen to prioritise those with lived experience of the criminal justice system. Recruitment Process: Step one: If you are interested in the role, please send over a basic CV & one page cover letter. In the letter, please include details of why you think you are a fit for the role. You should also include details of why you are interested in working with the prison population. Step two: An informal Q&A before putting more time into applying for the role. This will be an online, 15 minute meeting with one of the team. Step Three: Formal interview. This is possible online or in person. You will be set a short task prior to the interview. Step Four: As a final part of the process, you'll be invited into the office for coffee with the team in Birmingham. Other roles you may have experience of could include: Employment Advisor, Employment Consultant, Employability Advisor, Resettlement Worker, Case Worker, Job Coach, Recruitment Consultant, Prison Resettlement Advisor, Community Support Worker, Work and Skills Advisor. Please note this role is advertised by the recruitment agency acting for the client - Not For Profit People.
We are looking for a Tenancy Sustainment Worker (TST Caseworker) to provide floating support to adults recovering from homelessness across North East London. This role focuses on supporting individuals to maintain their tenancies and move towards independent living. This is a hybrid role involving office, community, and occasional home working. Please note this role involves lone working. Travel expenses can be claimed. Job title: Tenancy Sustainment Caseworker Location : Northeast London / King's Cross (Hybrid Working) Hours: 37.5 hours per week (Monday - Friday, 9am - 5pm) Contract: Temporary (Approx. 2 months) Key Responsibilities Manage a caseload of 25-28 clients and deliver regular key working sessions Complete risk assessments and develop support and move-on plans Support clients with budgeting, debt, and accessing services Promote independence, wellbeing, and tenancy sustainment Work with external agencies and respond to safeguarding concerns Requirements Experience supporting vulnerable clients (mental health, substance misuse, homelessness) Knowledge of risk assessment, support planning, and housing pathways Ability to deliver person-centred, trauma-informed support Strong organisational and partnership working skills Enhanced Child and Adult DBS on the Update Service Apply Now If you are interested in this opportunity, please apply with your CV or get in touch for more information. Morgan Hunt is a multi-award-winning recruitment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to temporary vacancies. Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.
Apr 24, 2026
Seasonal
We are looking for a Tenancy Sustainment Worker (TST Caseworker) to provide floating support to adults recovering from homelessness across North East London. This role focuses on supporting individuals to maintain their tenancies and move towards independent living. This is a hybrid role involving office, community, and occasional home working. Please note this role involves lone working. Travel expenses can be claimed. Job title: Tenancy Sustainment Caseworker Location : Northeast London / King's Cross (Hybrid Working) Hours: 37.5 hours per week (Monday - Friday, 9am - 5pm) Contract: Temporary (Approx. 2 months) Key Responsibilities Manage a caseload of 25-28 clients and deliver regular key working sessions Complete risk assessments and develop support and move-on plans Support clients with budgeting, debt, and accessing services Promote independence, wellbeing, and tenancy sustainment Work with external agencies and respond to safeguarding concerns Requirements Experience supporting vulnerable clients (mental health, substance misuse, homelessness) Knowledge of risk assessment, support planning, and housing pathways Ability to deliver person-centred, trauma-informed support Strong organisational and partnership working skills Enhanced Child and Adult DBS on the Update Service Apply Now If you are interested in this opportunity, please apply with your CV or get in touch for more information. Morgan Hunt is a multi-award-winning recruitment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to temporary vacancies. Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.
Homeless Intervention Caseworker The role of Homeless Intervention Officer is a statutory role specifically focused on intervening early, preventing homelessness and managing our crisis response aims of alleviating homelessness where this has occurred. Working directly with those affected by homelessness by: -Homeless Intervention Caseworker Triaging new approaches and providing quality advice to delay or stop homelessness in its tracks to all groups of customers including vulnerable customers who are in priority need, undertakes assessments to understand the council's duty -Homeless Intervention Caseworker Undertakes all necessary enquiries and prevention activity via Personal housing Plans -Homeless Intervention Caseworker Makes and checks statutory homeless decisions which are subject to legal challenge -Homeless Intervention Caseworker Work closely with internal and external partners and agencies to resolve homelessness -Homeless Intervention Caseworker Assesses who requires Transitional Accommodation - They ensure that the council meets the requirements of Part 7, Housing Act 1996 and Homeless Reduction Act. -Homeless Intervention Caseworker Considering Safeguarding issues and referrals, especially concerning children, older people and those claiming homelessness due to domestic abuse. Conducting full assessment of all eligible applicants who present as homeless or threatened with homelessness and issue notification letters in accordance with the legislation. Work collaboratively with applicants to draw up an agreed personalised housing plans and continually review the plan by updating the advice and support provided to the applicants. Assist in delivering a comprehensive and proactive homelessness prevention and advice service. Liaising with friends and family, landlords, letting agents, General Practitioners, Health Care workers, internal and external partners in the process of preventing or relieving homelessness and determining duties owed to applicants. Taking all reasonable steps to relieve homelessness irrespective of priority need. Conducting assessment interviews at Council offices and making home visits to homeless applicants. Apply and implement homelessness laws and the code of guidance, including the Housing Act1996, the Homelessness Act 2002, the Homeless Reduction Act 2017 and other relevant guidance and legislation whilst carrying out assessments of applicants' housing and support needs. Explain the full range of housing solutions available to customers to help prevent or relieve homelessness as well as mediate to help resolve potentially homeless cases irrespective of tenure (excluding fear of violence). Ensure full and accurate recordings of client's details, all advice and support provided and maintain accurate written and computer records, reports and other monitoring information as required, in connection with the various duties and case management and in line with relevant policies and procedures. To manage client's expectations advising as to potential housing solutions including private rented and hostel accommodation and as to the lower supply of social housing compared to demand. To undertake a holistic assessment of current housing issues and seek out appropriate solutions where possible at an early stage to prevent homelessness and where possible prevent the use of interim accommodation by preventing homelessness. You may need to make referrals to the Mental Health or other relevant professional panels and to attend or participate in case conferences as requested. To keep up to date with relevant case law particularly in respect of the tests of vulnerability and priority need and with reference to responsibilities under the Equality Act and Care Acts. To identify and refer cases to the homeless outreach workers / services, e.g. those with a history of rough sleeping or complex needs where resettlement is needed to enable rehousing by social or other housing providers. You will be working closely with the temporary accommodation team to support the client with rehoming to permanent accommodation. You will provide information to clients on the operation of the Council's Housing Register, advice on a household's position on the register, extending areas of choice and prospects of assistance with housing and update systems as necessary. You will be required to complete assessments on suitable accommodation for applicants for temporary or long-term accommodation to end the homeless duty. This role is likely to be two days in the office per week, candidates must be able to attend CBC office locations when requested. There will be a requirement to attend team meetings as and when required.
Apr 24, 2026
Contractor
Homeless Intervention Caseworker The role of Homeless Intervention Officer is a statutory role specifically focused on intervening early, preventing homelessness and managing our crisis response aims of alleviating homelessness where this has occurred. Working directly with those affected by homelessness by: -Homeless Intervention Caseworker Triaging new approaches and providing quality advice to delay or stop homelessness in its tracks to all groups of customers including vulnerable customers who are in priority need, undertakes assessments to understand the council's duty -Homeless Intervention Caseworker Undertakes all necessary enquiries and prevention activity via Personal housing Plans -Homeless Intervention Caseworker Makes and checks statutory homeless decisions which are subject to legal challenge -Homeless Intervention Caseworker Work closely with internal and external partners and agencies to resolve homelessness -Homeless Intervention Caseworker Assesses who requires Transitional Accommodation - They ensure that the council meets the requirements of Part 7, Housing Act 1996 and Homeless Reduction Act. -Homeless Intervention Caseworker Considering Safeguarding issues and referrals, especially concerning children, older people and those claiming homelessness due to domestic abuse. Conducting full assessment of all eligible applicants who present as homeless or threatened with homelessness and issue notification letters in accordance with the legislation. Work collaboratively with applicants to draw up an agreed personalised housing plans and continually review the plan by updating the advice and support provided to the applicants. Assist in delivering a comprehensive and proactive homelessness prevention and advice service. Liaising with friends and family, landlords, letting agents, General Practitioners, Health Care workers, internal and external partners in the process of preventing or relieving homelessness and determining duties owed to applicants. Taking all reasonable steps to relieve homelessness irrespective of priority need. Conducting assessment interviews at Council offices and making home visits to homeless applicants. Apply and implement homelessness laws and the code of guidance, including the Housing Act1996, the Homelessness Act 2002, the Homeless Reduction Act 2017 and other relevant guidance and legislation whilst carrying out assessments of applicants' housing and support needs. Explain the full range of housing solutions available to customers to help prevent or relieve homelessness as well as mediate to help resolve potentially homeless cases irrespective of tenure (excluding fear of violence). Ensure full and accurate recordings of client's details, all advice and support provided and maintain accurate written and computer records, reports and other monitoring information as required, in connection with the various duties and case management and in line with relevant policies and procedures. To manage client's expectations advising as to potential housing solutions including private rented and hostel accommodation and as to the lower supply of social housing compared to demand. To undertake a holistic assessment of current housing issues and seek out appropriate solutions where possible at an early stage to prevent homelessness and where possible prevent the use of interim accommodation by preventing homelessness. You may need to make referrals to the Mental Health or other relevant professional panels and to attend or participate in case conferences as requested. To keep up to date with relevant case law particularly in respect of the tests of vulnerability and priority need and with reference to responsibilities under the Equality Act and Care Acts. To identify and refer cases to the homeless outreach workers / services, e.g. those with a history of rough sleeping or complex needs where resettlement is needed to enable rehousing by social or other housing providers. You will be working closely with the temporary accommodation team to support the client with rehoming to permanent accommodation. You will provide information to clients on the operation of the Council's Housing Register, advice on a household's position on the register, extending areas of choice and prospects of assistance with housing and update systems as necessary. You will be required to complete assessments on suitable accommodation for applicants for temporary or long-term accommodation to end the homeless duty. This role is likely to be two days in the office per week, candidates must be able to attend CBC office locations when requested. There will be a requirement to attend team meetings as and when required.
Temporary Secretary Mansfield Start date- ASAP. Hours- 9am-5pm Monday - Friday c 12.71 + depending on expereince A well-established solicitors in Mansfield is seeking a Temporary Secretary to provide essential support to a busy team. This is a fantastic opportunity for an organised and detail oriented individual with strong administrative and communication skills. Key Responsibilities for the role of Temporary Secretary: Audio typing and word processing from dictation provided by caseworkers. Maintaining the company's case management systems and electronic file records Handling telephone enquiries and interacting professionally with clients and third parties. Providing backup secretarial support to other departments and caseworkers as required Ensuring compliance with internal systems and procedures Opening new files on the company's case management system Maintaining strict client confidentiality and legal professional privilege at all times Requirements for the role of Temporary Secretary: Previous secretarial or administrative experience (legal experience desirable) Strong audio typing and IT skills Excellent communication and organisational abilities Ability to work efficiently under pressure and manage workload effectively. Interested? Please apply to TurnerFox on (phone number removed) for more information or email your CV. Unfortunately, due to the volume of applications received we are unable to respond with feedback to all applicants. If you have not heard from us via telephone or email within 3 days, please assume that your application has been unsuccessful on this occasion. Thank you for applying with us. TurnerFox Recruitment Team Key words - audio typist / secretary / pa / copy typist / legal secretary / digital dictation / Mansfield / medical secretary / medical pa / Receptionist / Administrator
Apr 24, 2026
Seasonal
Temporary Secretary Mansfield Start date- ASAP. Hours- 9am-5pm Monday - Friday c 12.71 + depending on expereince A well-established solicitors in Mansfield is seeking a Temporary Secretary to provide essential support to a busy team. This is a fantastic opportunity for an organised and detail oriented individual with strong administrative and communication skills. Key Responsibilities for the role of Temporary Secretary: Audio typing and word processing from dictation provided by caseworkers. Maintaining the company's case management systems and electronic file records Handling telephone enquiries and interacting professionally with clients and third parties. Providing backup secretarial support to other departments and caseworkers as required Ensuring compliance with internal systems and procedures Opening new files on the company's case management system Maintaining strict client confidentiality and legal professional privilege at all times Requirements for the role of Temporary Secretary: Previous secretarial or administrative experience (legal experience desirable) Strong audio typing and IT skills Excellent communication and organisational abilities Ability to work efficiently under pressure and manage workload effectively. Interested? Please apply to TurnerFox on (phone number removed) for more information or email your CV. Unfortunately, due to the volume of applications received we are unable to respond with feedback to all applicants. If you have not heard from us via telephone or email within 3 days, please assume that your application has been unsuccessful on this occasion. Thank you for applying with us. TurnerFox Recruitment Team Key words - audio typist / secretary / pa / copy typist / legal secretary / digital dictation / Mansfield / medical secretary / medical pa / Receptionist / Administrator
Camberwell with delivery across all London Boroughs Ref CFC-261 Are you a proactive, compassionate and collaborative individual with a proven record of successfully engaging with challenging families and young people? Do you have lived, personal experience of the Criminal Justice System and/or care system? If so, join St Giles Trust as our Children and Families Caseworker where, as part of our London Edge-of-Care (L-EDGE) project, you will provide specialist support to children and young people who are experiencing complex disadvantage and are at risk of entering the care system. About St Giles Trust An ambitious, well-established charity that helps people facing adversity to find jobs, homes and the right support they need. Central to our ethos is our belief that people with first-hand experience of successfully overcoming issues such as an offending background, homelessness, addictions and gang involvement, hold the key to positive change in others. London Edge-of-Care (L-EDGE) is a 36-month project which aims to create positive outcomes for up 60 children and young people a year who are at risk and on the edge of being taken into local authority care. The project focuses on intervening before any formal care proceedings have taken place and provides a whole family approach. About this key role As a Children & Families Caseworker, you will deliver intensive, trauma-informed and whole-family support to children and young people at risk of entering care. This will involve carrying out comprehensive needs assessments, risk assessments and safety planning, and working alongside families to develop and review action plans that address practical, emotional and safeguarding needs. This is a highly relational, outreach-based role, requiring regular travel across London Boroughs. You will work closely with Children s Social Care and other statutory and voluntary sector services to deliver coordinated, effective support. You will also play a key role in identifying risk, including child criminal and sexual exploitation, and ensuring appropriate safeguarding responses are in place. What we are looking for To have lived, personal experience of the Criminal Justice System and/or care system. Experience of working with socially excluded children, young people and adults and of providing advice and guidance and/or mentoring to them. Experience of successfully engaging with challenging families and young people, e.g. those who have complex needs, people who are reluctant to discuss their needs and people who are angry and confused. Understanding of the UK care system and the challenges faced by those who enter it. Knowledge of gangs, knife crime and patterns of offending in London. Knowledge of safeguarding, child protection and risk management practice Understanding of child criminal exploitation (CCE) and child sexual exploitation (CSE) Strong IT skills, including case recording systems and standard Microsoft applications Please note: this role requires an Enhanced DBS check with child barred list. In return, you can expect a competitive salary, generous leave allowance, staff pension, access to clinical supervision, flexible working, a mentoring programme, an advice and counselling service, season ticket loan and much more. We are an equity and inclusion confident employer. We welcome all applications, and we particularly encourage applications from people of the global majority (black, brown, multi- heritage) and those who identify as disabled, neuroexpansive, neurodiverse, with any protected characteristics and/or social barriers or challenges. We value the empowering and informative impact that all lived experiences and diversity of thought can offer the organisation. St Giles will guarantee to interview all disabled applicants who meet the minimum criteria set out in the Job Description for the vacancy. If you have any queries, or require further support, please contact us. Closing date: 11 May 2026 at 9am. Interview date: w/c on 18 May 202
Apr 24, 2026
Full time
Camberwell with delivery across all London Boroughs Ref CFC-261 Are you a proactive, compassionate and collaborative individual with a proven record of successfully engaging with challenging families and young people? Do you have lived, personal experience of the Criminal Justice System and/or care system? If so, join St Giles Trust as our Children and Families Caseworker where, as part of our London Edge-of-Care (L-EDGE) project, you will provide specialist support to children and young people who are experiencing complex disadvantage and are at risk of entering the care system. About St Giles Trust An ambitious, well-established charity that helps people facing adversity to find jobs, homes and the right support they need. Central to our ethos is our belief that people with first-hand experience of successfully overcoming issues such as an offending background, homelessness, addictions and gang involvement, hold the key to positive change in others. London Edge-of-Care (L-EDGE) is a 36-month project which aims to create positive outcomes for up 60 children and young people a year who are at risk and on the edge of being taken into local authority care. The project focuses on intervening before any formal care proceedings have taken place and provides a whole family approach. About this key role As a Children & Families Caseworker, you will deliver intensive, trauma-informed and whole-family support to children and young people at risk of entering care. This will involve carrying out comprehensive needs assessments, risk assessments and safety planning, and working alongside families to develop and review action plans that address practical, emotional and safeguarding needs. This is a highly relational, outreach-based role, requiring regular travel across London Boroughs. You will work closely with Children s Social Care and other statutory and voluntary sector services to deliver coordinated, effective support. You will also play a key role in identifying risk, including child criminal and sexual exploitation, and ensuring appropriate safeguarding responses are in place. What we are looking for To have lived, personal experience of the Criminal Justice System and/or care system. Experience of working with socially excluded children, young people and adults and of providing advice and guidance and/or mentoring to them. Experience of successfully engaging with challenging families and young people, e.g. those who have complex needs, people who are reluctant to discuss their needs and people who are angry and confused. Understanding of the UK care system and the challenges faced by those who enter it. Knowledge of gangs, knife crime and patterns of offending in London. Knowledge of safeguarding, child protection and risk management practice Understanding of child criminal exploitation (CCE) and child sexual exploitation (CSE) Strong IT skills, including case recording systems and standard Microsoft applications Please note: this role requires an Enhanced DBS check with child barred list. In return, you can expect a competitive salary, generous leave allowance, staff pension, access to clinical supervision, flexible working, a mentoring programme, an advice and counselling service, season ticket loan and much more. We are an equity and inclusion confident employer. We welcome all applications, and we particularly encourage applications from people of the global majority (black, brown, multi- heritage) and those who identify as disabled, neuroexpansive, neurodiverse, with any protected characteristics and/or social barriers or challenges. We value the empowering and informative impact that all lived experiences and diversity of thought can offer the organisation. St Giles will guarantee to interview all disabled applicants who meet the minimum criteria set out in the Job Description for the vacancy. If you have any queries, or require further support, please contact us. Closing date: 11 May 2026 at 9am. Interview date: w/c on 18 May 202
We have an exciting opportunity for a Children and Young People (CYP) Caseworker to join Manchester SPACE - our new service supporting children and young people who have experienced domestic violence and abuse, and are currently living in interim accommodation. This is a part-time role (22.5 hours per week) on a fixed-term contract until January 2027, providing maternity leave cover. The post is hybrid, with a base at Woodville Family Hub, in Cheetham. Are you ready to join an innovative, committed, and caring team making a real difference? Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care? If yes, then we'd love to hear from you What we offer At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes: Flexible Working Options : Including hybrid working. Generous Annual Leave : 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave. Birthday Leave : An extra day off for your birthday. Pension Plan : 5% employer contribution. Enhanced Allowances : Enhanced sick pay, maternity, and paternity payments. Exclusive Discounts : High Street, retail, holiday, gym, entertainment, and leisure discounts. Financial Wellbeing : Access to our financial wellbeing hub and salary-deducted finance. Wellbeing Support : Employee assistance programme and wellbeing support. Inclusive Networks : Access to EDI networks and colleague cafes. Sustainable Travel : Cycle to work scheme and season ticket loans. Career Development : Ongoing training and support with opportunities for career progression. About the Role: This is a hybrid role, based within Woodville Family Hub (Cheetham). As a CYP Caseworker, you will be responsible for providing safe, high-quality, trauma informed and consistent support to children and young people who have experienced domestic violence and abuse and are currently living in interim accommodation. You will provide a range of evidence based support and interventions within 1:1 support and group work programmes, and provide advice, information and advocacy where necessary. About Us: Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences. Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required. At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities. As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process. How to apply: To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria. We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.
Apr 24, 2026
Full time
We have an exciting opportunity for a Children and Young People (CYP) Caseworker to join Manchester SPACE - our new service supporting children and young people who have experienced domestic violence and abuse, and are currently living in interim accommodation. This is a part-time role (22.5 hours per week) on a fixed-term contract until January 2027, providing maternity leave cover. The post is hybrid, with a base at Woodville Family Hub, in Cheetham. Are you ready to join an innovative, committed, and caring team making a real difference? Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care? If yes, then we'd love to hear from you What we offer At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes: Flexible Working Options : Including hybrid working. Generous Annual Leave : 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave. Birthday Leave : An extra day off for your birthday. Pension Plan : 5% employer contribution. Enhanced Allowances : Enhanced sick pay, maternity, and paternity payments. Exclusive Discounts : High Street, retail, holiday, gym, entertainment, and leisure discounts. Financial Wellbeing : Access to our financial wellbeing hub and salary-deducted finance. Wellbeing Support : Employee assistance programme and wellbeing support. Inclusive Networks : Access to EDI networks and colleague cafes. Sustainable Travel : Cycle to work scheme and season ticket loans. Career Development : Ongoing training and support with opportunities for career progression. About the Role: This is a hybrid role, based within Woodville Family Hub (Cheetham). As a CYP Caseworker, you will be responsible for providing safe, high-quality, trauma informed and consistent support to children and young people who have experienced domestic violence and abuse and are currently living in interim accommodation. You will provide a range of evidence based support and interventions within 1:1 support and group work programmes, and provide advice, information and advocacy where necessary. About Us: Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences. Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required. At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities. As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process. How to apply: To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria. We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.
Community Employment Consultant We are seeking a Community Employment Consultant to support people with convictions into employment by working with prisons, employers and community partners. Position: Community Employment Consultant Location: Midlands, Hybrid travel around the area is required so a full driving license and access to a car is essential Salary: £30 - £35k per annum Contract: Permanent, full time 37.5 hours per week Closing Date: Thursday 7th May About the organisation: This is an Employment Consultancy role with a difference; you will be working for a unique, award-winning organisation that helps people that have served a prison sentence to re-enter the workplace by: Training serving prisoners as Peer Recruiters, who then provide a Candidate pipeline and work closely alongside the Community Team. Take employers into prison to interview Candidates. Some job offers are made there and then. Provide caseworker support to Candidates in the community with the primary aim of removing their barriers to work and supporting them into meaningful, sustainable employment. About the role: As a Community Employment Consultant, you will support the senior team and work alongside the prison peer-led team, helping Peer Recruiters in custody to identify and support Candidates. Key responsibilities include: Build strong relationships with the relevant prison staff. (The prison you cover may well be in the East Midlands) Support the Head of West Midlands programme to engage employers and plan monthly interview days. Develop relationships with local and national employers and to promote the service and create employment opportunities for participants. Work with the team to develop and implement a strategy to identify and target local and national employers. Build relationships with local Probation offices and staff, DWP and Local Authority initiatives and Police & Crime Commissioner/Violence Reduction Unit and other relevant statutory and voluntary sector organisations. Maintain accurate and up to date records to monitor the effectiveness of the programme using our in-house portal (CRM system). Provide effective case management for participants, ensuring tailored and consistent support. About you: To be successful in the role of, you will need the following skills and experience: A full driving license and access to a car on (at least) a weekly basis. Be able and willing to work in Prisons and Youth Offender Institutions, this includes a vetting process which you will need to pass in order to be successful in the role. An empathetic and understanding approach when working with Candidates. A good understanding of the barriers faced by people with convictions in accessing employment. An interest in employment, the local labour market and Industry trends. Ability to communicate effectively with people at all levels, including the ability to motivate and inspire others. Strong administration skills with IT (MS Office) and well organised. You will have strong writing skills and will be able to write good CV s and Disclosure Letters. Although not essential, experience of Recruitment or Case Management would be desirable. In return: As well as a great job with competitive pay and benefits, you will have the opportunity to be part of something that has potential to become ground-breaking. The team comes from a diverse range of experiences and backgrounds. As well as employing serving prisoners within the team as Peer Recruiters, we also work with Community Consultants who have served a sentence. Where possible, the charity are keen to prioritise those with lived experience of the criminal justice system. Recruitment Process: Step one: If you are interested in the role, please send over a basic CV & one page cover letter. In the letter, please include details of why you think you are a fit for the role. You should also include details of why you are interested in working with the prison population. Step two: An informal Q&A before putting more time into applying for the role. This will be an online, 15 minute meeting with one of the team. Step Three: Formal interview. This is possible online or in person. You will be set a short task prior to the interview. Step Four: As a final part of the process, you ll be invited into the office for coffee with the team in Birmingham. Other roles you may have experience of could include: Employment Advisor, Employment Consultant, Employability Advisor, Resettlement Worker, Case Worker, Job Coach, Recruitment Consultant, Prison Resettlement Advisor, Community Support Worker, Work and Skills Advisor. Please note this role is advertised by the recruitment agency acting for the client Not For Profit People.
Apr 23, 2026
Full time
Community Employment Consultant We are seeking a Community Employment Consultant to support people with convictions into employment by working with prisons, employers and community partners. Position: Community Employment Consultant Location: Midlands, Hybrid travel around the area is required so a full driving license and access to a car is essential Salary: £30 - £35k per annum Contract: Permanent, full time 37.5 hours per week Closing Date: Thursday 7th May About the organisation: This is an Employment Consultancy role with a difference; you will be working for a unique, award-winning organisation that helps people that have served a prison sentence to re-enter the workplace by: Training serving prisoners as Peer Recruiters, who then provide a Candidate pipeline and work closely alongside the Community Team. Take employers into prison to interview Candidates. Some job offers are made there and then. Provide caseworker support to Candidates in the community with the primary aim of removing their barriers to work and supporting them into meaningful, sustainable employment. About the role: As a Community Employment Consultant, you will support the senior team and work alongside the prison peer-led team, helping Peer Recruiters in custody to identify and support Candidates. Key responsibilities include: Build strong relationships with the relevant prison staff. (The prison you cover may well be in the East Midlands) Support the Head of West Midlands programme to engage employers and plan monthly interview days. Develop relationships with local and national employers and to promote the service and create employment opportunities for participants. Work with the team to develop and implement a strategy to identify and target local and national employers. Build relationships with local Probation offices and staff, DWP and Local Authority initiatives and Police & Crime Commissioner/Violence Reduction Unit and other relevant statutory and voluntary sector organisations. Maintain accurate and up to date records to monitor the effectiveness of the programme using our in-house portal (CRM system). Provide effective case management for participants, ensuring tailored and consistent support. About you: To be successful in the role of, you will need the following skills and experience: A full driving license and access to a car on (at least) a weekly basis. Be able and willing to work in Prisons and Youth Offender Institutions, this includes a vetting process which you will need to pass in order to be successful in the role. An empathetic and understanding approach when working with Candidates. A good understanding of the barriers faced by people with convictions in accessing employment. An interest in employment, the local labour market and Industry trends. Ability to communicate effectively with people at all levels, including the ability to motivate and inspire others. Strong administration skills with IT (MS Office) and well organised. You will have strong writing skills and will be able to write good CV s and Disclosure Letters. Although not essential, experience of Recruitment or Case Management would be desirable. In return: As well as a great job with competitive pay and benefits, you will have the opportunity to be part of something that has potential to become ground-breaking. The team comes from a diverse range of experiences and backgrounds. As well as employing serving prisoners within the team as Peer Recruiters, we also work with Community Consultants who have served a sentence. Where possible, the charity are keen to prioritise those with lived experience of the criminal justice system. Recruitment Process: Step one: If you are interested in the role, please send over a basic CV & one page cover letter. In the letter, please include details of why you think you are a fit for the role. You should also include details of why you are interested in working with the prison population. Step two: An informal Q&A before putting more time into applying for the role. This will be an online, 15 minute meeting with one of the team. Step Three: Formal interview. This is possible online or in person. You will be set a short task prior to the interview. Step Four: As a final part of the process, you ll be invited into the office for coffee with the team in Birmingham. Other roles you may have experience of could include: Employment Advisor, Employment Consultant, Employability Advisor, Resettlement Worker, Case Worker, Job Coach, Recruitment Consultant, Prison Resettlement Advisor, Community Support Worker, Work and Skills Advisor. Please note this role is advertised by the recruitment agency acting for the client Not For Profit People.
Community Employment Consultant We are seeking a Community Employment Consultant to support people with convictions into employment by working with prisons, employers and community partners. Position: Community Employment Consultant Location: Midlands, Hybrid travel around the area is required so a full driving license and access to a car is essential Salary: £30 - £35k per annum Contract: Permanent, full time 37.5 hours per week Closing Date: Thursday 7th May About the organisation: This is an Employment Consultancy role with a difference; you will be working for a unique, award-winning organisation that helps people that have served a prison sentence to re-enter the workplace by: Training serving prisoners as Peer Recruiters, who then provide a Candidate pipeline and work closely alongside the Community Team. Take employers into prison to interview Candidates. Some job offers are made there and then. Provide caseworker support to Candidates in the community with the primary aim of removing their barriers to work and supporting them into meaningful, sustainable employment. About the role: As a Community Employment Consultant, you will support the senior team and work alongside the prison peer-led team, helping Peer Recruiters in custody to identify and support Candidates. Key responsibilities include: Build strong relationships with the relevant prison staff. (The prison you cover may well be in the East Midlands) Support the Head of West Midlands programme to engage employers and plan monthly interview days. Develop relationships with local and national employers and to promote the service and create employment opportunities for participants. Work with the team to develop and implement a strategy to identify and target local and national employers. Build relationships with local Probation offices and staff, DWP and Local Authority initiatives and Police & Crime Commissioner/Violence Reduction Unit and other relevant statutory and voluntary sector organisations. Maintain accurate and up to date records to monitor the effectiveness of the programme using our in-house portal (CRM system). Provide effective case management for participants, ensuring tailored and consistent support. About you: To be successful in the role of, you will need the following skills and experience: A full driving license and access to a car on (at least) a weekly basis. Be able and willing to work in Prisons and Youth Offender Institutions, this includes a vetting process which you will need to pass in order to be successful in the role. An empathetic and understanding approach when working with Candidates. A good understanding of the barriers faced by people with convictions in accessing employment. An interest in employment, the local labour market and Industry trends. Ability to communicate effectively with people at all levels, including the ability to motivate and inspire others. Strong administration skills with IT (MS Office) and well organised. You will have strong writing skills and will be able to write good CV s and Disclosure Letters. Although not essential, experience of Recruitment or Case Management would be desirable. In return: As well as a great job with competitive pay and benefits, you will have the opportunity to be part of something that has potential to become ground-breaking. The team comes from a diverse range of experiences and backgrounds. As well as employing serving prisoners within the team as Peer Recruiters, we also work with Community Consultants who have served a sentence. Where possible, the charity are keen to prioritise those with lived experience of the criminal justice system. Recruitment Process: Step one: If you are interested in the role, please send over a basic CV & one page cover letter. In the letter, please include details of why you think you are a fit for the role. You should also include details of why you are interested in working with the prison population. Step two: An informal Q&A before putting more time into applying for the role. This will be an online, 15 minute meeting with one of the team. Step Three: Formal interview. This is possible online or in person. You will be set a short task prior to the interview. Step Four: As a final part of the process, you ll be invited into the office for coffee with the team in Birmingham. Other roles you may have experience of could include: Employment Advisor, Employment Consultant, Employability Advisor, Resettlement Worker, Case Worker, Job Coach, Recruitment Consultant, Prison Resettlement Advisor, Community Support Worker, Work and Skills Advisor. Please note this role is advertised by the recruitment agency acting for the client Not For Profit People.
Apr 23, 2026
Full time
Community Employment Consultant We are seeking a Community Employment Consultant to support people with convictions into employment by working with prisons, employers and community partners. Position: Community Employment Consultant Location: Midlands, Hybrid travel around the area is required so a full driving license and access to a car is essential Salary: £30 - £35k per annum Contract: Permanent, full time 37.5 hours per week Closing Date: Thursday 7th May About the organisation: This is an Employment Consultancy role with a difference; you will be working for a unique, award-winning organisation that helps people that have served a prison sentence to re-enter the workplace by: Training serving prisoners as Peer Recruiters, who then provide a Candidate pipeline and work closely alongside the Community Team. Take employers into prison to interview Candidates. Some job offers are made there and then. Provide caseworker support to Candidates in the community with the primary aim of removing their barriers to work and supporting them into meaningful, sustainable employment. About the role: As a Community Employment Consultant, you will support the senior team and work alongside the prison peer-led team, helping Peer Recruiters in custody to identify and support Candidates. Key responsibilities include: Build strong relationships with the relevant prison staff. (The prison you cover may well be in the East Midlands) Support the Head of West Midlands programme to engage employers and plan monthly interview days. Develop relationships with local and national employers and to promote the service and create employment opportunities for participants. Work with the team to develop and implement a strategy to identify and target local and national employers. Build relationships with local Probation offices and staff, DWP and Local Authority initiatives and Police & Crime Commissioner/Violence Reduction Unit and other relevant statutory and voluntary sector organisations. Maintain accurate and up to date records to monitor the effectiveness of the programme using our in-house portal (CRM system). Provide effective case management for participants, ensuring tailored and consistent support. About you: To be successful in the role of, you will need the following skills and experience: A full driving license and access to a car on (at least) a weekly basis. Be able and willing to work in Prisons and Youth Offender Institutions, this includes a vetting process which you will need to pass in order to be successful in the role. An empathetic and understanding approach when working with Candidates. A good understanding of the barriers faced by people with convictions in accessing employment. An interest in employment, the local labour market and Industry trends. Ability to communicate effectively with people at all levels, including the ability to motivate and inspire others. Strong administration skills with IT (MS Office) and well organised. You will have strong writing skills and will be able to write good CV s and Disclosure Letters. Although not essential, experience of Recruitment or Case Management would be desirable. In return: As well as a great job with competitive pay and benefits, you will have the opportunity to be part of something that has potential to become ground-breaking. The team comes from a diverse range of experiences and backgrounds. As well as employing serving prisoners within the team as Peer Recruiters, we also work with Community Consultants who have served a sentence. Where possible, the charity are keen to prioritise those with lived experience of the criminal justice system. Recruitment Process: Step one: If you are interested in the role, please send over a basic CV & one page cover letter. In the letter, please include details of why you think you are a fit for the role. You should also include details of why you are interested in working with the prison population. Step two: An informal Q&A before putting more time into applying for the role. This will be an online, 15 minute meeting with one of the team. Step Three: Formal interview. This is possible online or in person. You will be set a short task prior to the interview. Step Four: As a final part of the process, you ll be invited into the office for coffee with the team in Birmingham. Other roles you may have experience of could include: Employment Advisor, Employment Consultant, Employability Advisor, Resettlement Worker, Case Worker, Job Coach, Recruitment Consultant, Prison Resettlement Advisor, Community Support Worker, Work and Skills Advisor. Please note this role is advertised by the recruitment agency acting for the client Not For Profit People.
INDUSTRIAL ORGANISER Positions available in the following regions: Eastern (CB8 8GY) 1.5x FTE Permanent Commencing salary £58,983 per annum London (WC1H 9BD) 1x FTE Permanent 2x FTE Fixed-term (1 year) 1x 0.9 Fixed-term (Maternity cover until June 2027) Commencing salary £66,030 per annum About the NEU The National Education Union is a force for change in the world of education, bringing together more than 500,000 educators in maintained and independent schools and colleges across the UK. Whatever the future holds the NEU is convinced that by building strong workplace organisation we can transform our education system so that it works for all students and all Educators. We have ambitious plans and we are seeking a significant number of staff to support us in this work. This is a unique opportunity to play a pivotal role in empowering educators, strengthening union structures, and driving meaningful change in workplaces across local authorities and multi-academy trusts. If you have experience as a workplace activist, caseworker or trade union organiser with a commitment to social justice, read on. About the Role As an Industrial Organiser, you'll lead on-the-ground organising projects that build collective power, support reps and activists, and deliver impactful industrial campaigns. You'll work closely with members, reps, and branch officers to escalate and win disputes, negotiate with employers, and foster vibrant, democratic union structures. We are looking for people who have: Proven experience in union organising, campaigning, and negotiations. confident communicator with excellent interpersonal and public speaking skills. Ability to coach, mentor and develop activists in the workplace Ability to plan and deliver complex projects independently. Knowledge of education systems and employment rights (or ability to quickly learn). Commitment to trade union values, equality, and diversity. Willingness to travel extensively and work flexibly, including evenings and weekends. Full UK driving licence required. In return we can offer you: Meaningful work where you will be making a difference day in, day out. Working with experienced colleagues in a growing trade union. You'll receive a great salary, starting at £58,983 increasing to £62,998 (£66,030 increasing to £70,045 in London) exceptional defined benefit pensions scheme and a company car. We offer 35 days leave plus Christmas closure days, access to a health plan and very good working policies, included hybrid working. Further details can be downloaded from our website via the button below, where applicants will be able to complete an online application on our recruitment portal. Closing date is mid-day Monday 27 April 2026. Please note shortlisted applicants will be required to provide a copy of their driving licence by email to prior to interview.
Apr 23, 2026
Full time
INDUSTRIAL ORGANISER Positions available in the following regions: Eastern (CB8 8GY) 1.5x FTE Permanent Commencing salary £58,983 per annum London (WC1H 9BD) 1x FTE Permanent 2x FTE Fixed-term (1 year) 1x 0.9 Fixed-term (Maternity cover until June 2027) Commencing salary £66,030 per annum About the NEU The National Education Union is a force for change in the world of education, bringing together more than 500,000 educators in maintained and independent schools and colleges across the UK. Whatever the future holds the NEU is convinced that by building strong workplace organisation we can transform our education system so that it works for all students and all Educators. We have ambitious plans and we are seeking a significant number of staff to support us in this work. This is a unique opportunity to play a pivotal role in empowering educators, strengthening union structures, and driving meaningful change in workplaces across local authorities and multi-academy trusts. If you have experience as a workplace activist, caseworker or trade union organiser with a commitment to social justice, read on. About the Role As an Industrial Organiser, you'll lead on-the-ground organising projects that build collective power, support reps and activists, and deliver impactful industrial campaigns. You'll work closely with members, reps, and branch officers to escalate and win disputes, negotiate with employers, and foster vibrant, democratic union structures. We are looking for people who have: Proven experience in union organising, campaigning, and negotiations. confident communicator with excellent interpersonal and public speaking skills. Ability to coach, mentor and develop activists in the workplace Ability to plan and deliver complex projects independently. Knowledge of education systems and employment rights (or ability to quickly learn). Commitment to trade union values, equality, and diversity. Willingness to travel extensively and work flexibly, including evenings and weekends. Full UK driving licence required. In return we can offer you: Meaningful work where you will be making a difference day in, day out. Working with experienced colleagues in a growing trade union. You'll receive a great salary, starting at £58,983 increasing to £62,998 (£66,030 increasing to £70,045 in London) exceptional defined benefit pensions scheme and a company car. We offer 35 days leave plus Christmas closure days, access to a health plan and very good working policies, included hybrid working. Further details can be downloaded from our website via the button below, where applicants will be able to complete an online application on our recruitment portal. Closing date is mid-day Monday 27 April 2026. Please note shortlisted applicants will be required to provide a copy of their driving licence by email to prior to interview.
Residential Conveyancing Solicitor / Conveyancer NQ-3 Shropshire Hybrid Working A well established Shropshire law firm is looking to recruit an experienced Residential Conveyancing caseworker to join its busy and supportive property team. You'll be joining a stable team with low turnover, working closely with the Head of Department and benefiting from good levels of support. The Role • Managing residential conveyancing matters from instruction through to completion• Handling your own caseload with paralegal support• High level of client facing work• Opportunity to expand your responsibilities as the team grows About You • Qualified as a: Solicitor, Legal Executive or Licensed Conveyancer• A few years' post qualification experience in residential conveyancing• Confident running files end to end with minimal supervision• Comfortable dealing directly with clients and third parties• Looking for long term progression within a stable firm Salary & Benefits • Salary up to £50,000, depending on experience• Achievable bonus structure based on billing above target• Hybrid working, with the role based from the firm's Telford offices• Supportive team environment with low staff turnover• Genuine long term opportunity How to Apply: Contact Alicia Forde on or email quoting Job Ref: eNL will never share your CV with a third party without your express permission. As part of our candidate care process, we aim to respond to all applications in 7 days. If you have not been contacted within this timescale, your application has been unsuccessful on this occasion. Please note our advertisements use PQE/salary levels purely as a guide.At eNL we value diversity and inclusion. We want to attract people at all levels and encourage applications from all suitably qualified candidates whatever your ethnicity, religion, age, physical or mental disability, sexual orientation, gender identity or any characteristics protected by law in the jurisdictions in which we operate.
Apr 23, 2026
Full time
Residential Conveyancing Solicitor / Conveyancer NQ-3 Shropshire Hybrid Working A well established Shropshire law firm is looking to recruit an experienced Residential Conveyancing caseworker to join its busy and supportive property team. You'll be joining a stable team with low turnover, working closely with the Head of Department and benefiting from good levels of support. The Role • Managing residential conveyancing matters from instruction through to completion• Handling your own caseload with paralegal support• High level of client facing work• Opportunity to expand your responsibilities as the team grows About You • Qualified as a: Solicitor, Legal Executive or Licensed Conveyancer• A few years' post qualification experience in residential conveyancing• Confident running files end to end with minimal supervision• Comfortable dealing directly with clients and third parties• Looking for long term progression within a stable firm Salary & Benefits • Salary up to £50,000, depending on experience• Achievable bonus structure based on billing above target• Hybrid working, with the role based from the firm's Telford offices• Supportive team environment with low staff turnover• Genuine long term opportunity How to Apply: Contact Alicia Forde on or email quoting Job Ref: eNL will never share your CV with a third party without your express permission. As part of our candidate care process, we aim to respond to all applications in 7 days. If you have not been contacted within this timescale, your application has been unsuccessful on this occasion. Please note our advertisements use PQE/salary levels purely as a guide.At eNL we value diversity and inclusion. We want to attract people at all levels and encourage applications from all suitably qualified candidates whatever your ethnicity, religion, age, physical or mental disability, sexual orientation, gender identity or any characteristics protected by law in the jurisdictions in which we operate.
Harris Hill is delighted to be partnering with a membership organisation in their search for a Caseworker on a 12-month FTC. Location: Cannon Street (3 days office /2 day remote) Contract: 12 months commencing May 2026. 21-28 hours. Salary: £36,000-£38,000 pa pro rata Benefits: Generous pension entitlement (20% of base salary), plus permanent health/income protection insurance and life assurance. This organisation has been supporting those working in the insurance profession for over 120 years. They provide financial and practical assistance to people facing hardship - helping them find stability and hope during difficult times. You'll join a warm, motivated team of eight colleagues who are passionate about making a difference. About You You are an experienced caseworker or grants officer to individuals with a strong understanding of financial hardship and UK state benefits. You can assess applications, analyse financial information, and make recommendations for support. Highly organised, you manage a varied caseload, maintain accurate records, and use digital systems confidently. Above all, you bring empathy, sound judgement, and a non-judgmental approach, providing support to people facing complex challenges with respect, confidentiality, and care. Key Responsibilities • Assess applications against eligibility criteria and grant-making policies • Conduct needs assessments via phone/video calls and review ongoing cases • Analyse financial information and make recommendations for support • Prepare reports and recommendations for Grants Committee consideration • Provide guidance on benefits, housing, debt, employment, and other support • Signpost beneficiaries to relevant organisations and partner services • Maintain detailed, accurate records and ensure data confidentiality • Monitor outcomes, contribute to impact reporting, and uphold safeguarding standards Essential Skills & Experience • Experience as a Caseworker or Grants Officer supporting individuals • Up-to-date knowledge of UK state benefits • Understanding of financial hardship and relevant support services • Ability to manage complex caseloads and adapt to changing priorities • Strong digital skills, including Microsoft 365 and case management systems • Excellent communication, written, interpersonal, and analytical skills • Empathy, high emotional intelligence, and sound decision-making • Team player with attention to detail and accuracy Join this small, friendly team and make an impact where it truly matters - supporting people when they need it most. For more information, please send your CV to Lizzy Clark at Harris Hill via the apply button. Please note, CVs are being reviewed on a rolling basis, and only successful applicants will be contacted with more information. As leading charity recruitment specialists and a certified B Corp , Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
Apr 23, 2026
Full time
Harris Hill is delighted to be partnering with a membership organisation in their search for a Caseworker on a 12-month FTC. Location: Cannon Street (3 days office /2 day remote) Contract: 12 months commencing May 2026. 21-28 hours. Salary: £36,000-£38,000 pa pro rata Benefits: Generous pension entitlement (20% of base salary), plus permanent health/income protection insurance and life assurance. This organisation has been supporting those working in the insurance profession for over 120 years. They provide financial and practical assistance to people facing hardship - helping them find stability and hope during difficult times. You'll join a warm, motivated team of eight colleagues who are passionate about making a difference. About You You are an experienced caseworker or grants officer to individuals with a strong understanding of financial hardship and UK state benefits. You can assess applications, analyse financial information, and make recommendations for support. Highly organised, you manage a varied caseload, maintain accurate records, and use digital systems confidently. Above all, you bring empathy, sound judgement, and a non-judgmental approach, providing support to people facing complex challenges with respect, confidentiality, and care. Key Responsibilities • Assess applications against eligibility criteria and grant-making policies • Conduct needs assessments via phone/video calls and review ongoing cases • Analyse financial information and make recommendations for support • Prepare reports and recommendations for Grants Committee consideration • Provide guidance on benefits, housing, debt, employment, and other support • Signpost beneficiaries to relevant organisations and partner services • Maintain detailed, accurate records and ensure data confidentiality • Monitor outcomes, contribute to impact reporting, and uphold safeguarding standards Essential Skills & Experience • Experience as a Caseworker or Grants Officer supporting individuals • Up-to-date knowledge of UK state benefits • Understanding of financial hardship and relevant support services • Ability to manage complex caseloads and adapt to changing priorities • Strong digital skills, including Microsoft 365 and case management systems • Excellent communication, written, interpersonal, and analytical skills • Empathy, high emotional intelligence, and sound decision-making • Team player with attention to detail and accuracy Join this small, friendly team and make an impact where it truly matters - supporting people when they need it most. For more information, please send your CV to Lizzy Clark at Harris Hill via the apply button. Please note, CVs are being reviewed on a rolling basis, and only successful applicants will be contacted with more information. As leading charity recruitment specialists and a certified B Corp , Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
Anawim are looking to recruit a qualified IDVA (Independent Domestic Violence Advocate) to join their Central Services team. Central Services is dedicated to providing comprehensive support to women through our Casework and Drop-in projects. These projects aim to address various challenges faced by women in Birmingham. Casework Project offers specialised support in key areas including, Domestic Violence IDVA, Children and Families, Accommodation, Substance Misuse, Multiple Complex Needs, Trauma. Caseworkers will be required to provide individualise support, practical advice and signposting on a range of matters such as money management, benefits, homelessness, drug treatments, parenting, children s education, healthcare, legal and immigration issues, mental health, training education and employment opportunities. Women may also present with issues such as self-harm, suicidal ideation and safety planning. From our Birmingham centre, Anawim provides trauma informed services including holistic support and advocacy to enable women to reach their potential Our Vision statement: A world where women are safe, free, valued and equal members of society. Our Values: Anawim believes in the intrinsic value of every person and welcomes each women without judgement We are deeply committed to listening to our women and building services around their needs We help women to navigate the complex challenges they are facing and we do all that we can to support them for as long as they needs us Anawim empowers women to make positive changes to turn their lives around, helping them, one step at a time to become independent We want the best for our women and to make sure their basic needs are met. We won t rest until we ve done all we can to keep them safe .
Apr 23, 2026
Full time
Anawim are looking to recruit a qualified IDVA (Independent Domestic Violence Advocate) to join their Central Services team. Central Services is dedicated to providing comprehensive support to women through our Casework and Drop-in projects. These projects aim to address various challenges faced by women in Birmingham. Casework Project offers specialised support in key areas including, Domestic Violence IDVA, Children and Families, Accommodation, Substance Misuse, Multiple Complex Needs, Trauma. Caseworkers will be required to provide individualise support, practical advice and signposting on a range of matters such as money management, benefits, homelessness, drug treatments, parenting, children s education, healthcare, legal and immigration issues, mental health, training education and employment opportunities. Women may also present with issues such as self-harm, suicidal ideation and safety planning. From our Birmingham centre, Anawim provides trauma informed services including holistic support and advocacy to enable women to reach their potential Our Vision statement: A world where women are safe, free, valued and equal members of society. Our Values: Anawim believes in the intrinsic value of every person and welcomes each women without judgement We are deeply committed to listening to our women and building services around their needs We help women to navigate the complex challenges they are facing and we do all that we can to support them for as long as they needs us Anawim empowers women to make positive changes to turn their lives around, helping them, one step at a time to become independent We want the best for our women and to make sure their basic needs are met. We won t rest until we ve done all we can to keep them safe .
A global social services organization seeks an Outreach Caseworker in the United Kingdom to provide trauma-informed support for individuals facing employment barriers. Responsibilities include community outreach, case management, and assisting with life skills and employment readiness. The ideal candidate will have a diploma in Social Services and at least 2 years of relevant experience. A caring attitude and strong communication skills are essential. This role involves both office and community-based work, requiring adaptability to various environments.
Apr 22, 2026
Full time
A global social services organization seeks an Outreach Caseworker in the United Kingdom to provide trauma-informed support for individuals facing employment barriers. Responsibilities include community outreach, case management, and assisting with life skills and employment readiness. The ideal candidate will have a diploma in Social Services and at least 2 years of relevant experience. A caring attitude and strong communication skills are essential. This role involves both office and community-based work, requiring adaptability to various environments.
Tenancy Support Caseworker (West) Location: West (e.g. Shropshire, Herefordshire, Birmingham, North Warwickshire, Gloucester) Salary : £32,300 per annum Vacancy Type: Full-time Closing date: 08 May, 2026 At the organisation, their customers are at the heart of everything they do. They're looking for a Tenancy Support Caseworker to join their Locality Team across the West (e.g. Shropshire, Herefordshire, Birmingham, Warwick, Gloucester), ensuring their customers receive high quality, responsive and personalised support. What you'll be doing: Provide tailored support and advice to customers, including regular engagement and home visits. Assess customer needs and develop outcome-focused, person-centred support plans. Deliver practical help around budgeting, income maximisation, debt management, and arrears prevention. Support customers with welfare benefits, including Universal Credit, and applications for grants where appropriate. Work proactively with internal teams and external agencies to prevent tenancy failure and homelessness. Identify and respond to risks such as safeguarding concerns, hoarding, or property damage, making appropriate referrals. Attend and contribute to multi-agency meetings to support positive customer outcomes. Maintain accurate case records and ensure effective referrals and follow-up. Build strong local partnerships and help highlight gaps in services within your locality. What they're looking for: Experience in a customer-focused housing or support service, particularly tenancy sustainment and income maximisation. Working knowledge of housing law, welfare benefits (including Universal Credit), and support agencies. Experience of working with vulnerable customers, including those with mental health needs. Confidence in multi-agency working and relationship-building. Strong communication, organisation, and case management skills. Empathy, resilience, and the ability to work sensitively and professionally. A commitment to equality, diversity, and continuous improvement. A full driving licence and access to a vehicle for work purposes. Discover the organisation: The organisation is a leading housing provider. They manage around 40,000 homes, serving 93,000 customers across their portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Their mission is to provide quality homes and services for people whose needs are not met by the open market. They're looking for like-minded people to join their team of over 900 talented colleagues who embody their values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people's lives. They are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows them to record and report on disability, mental health and wellbeing in the workplace to better support their colleagues. They have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. They are committed to being a Menopause Friendly employer and working towards accreditation their Menopause Friendly accreditation. They reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for the organisation, please click apply
Apr 22, 2026
Full time
Tenancy Support Caseworker (West) Location: West (e.g. Shropshire, Herefordshire, Birmingham, North Warwickshire, Gloucester) Salary : £32,300 per annum Vacancy Type: Full-time Closing date: 08 May, 2026 At the organisation, their customers are at the heart of everything they do. They're looking for a Tenancy Support Caseworker to join their Locality Team across the West (e.g. Shropshire, Herefordshire, Birmingham, Warwick, Gloucester), ensuring their customers receive high quality, responsive and personalised support. What you'll be doing: Provide tailored support and advice to customers, including regular engagement and home visits. Assess customer needs and develop outcome-focused, person-centred support plans. Deliver practical help around budgeting, income maximisation, debt management, and arrears prevention. Support customers with welfare benefits, including Universal Credit, and applications for grants where appropriate. Work proactively with internal teams and external agencies to prevent tenancy failure and homelessness. Identify and respond to risks such as safeguarding concerns, hoarding, or property damage, making appropriate referrals. Attend and contribute to multi-agency meetings to support positive customer outcomes. Maintain accurate case records and ensure effective referrals and follow-up. Build strong local partnerships and help highlight gaps in services within your locality. What they're looking for: Experience in a customer-focused housing or support service, particularly tenancy sustainment and income maximisation. Working knowledge of housing law, welfare benefits (including Universal Credit), and support agencies. Experience of working with vulnerable customers, including those with mental health needs. Confidence in multi-agency working and relationship-building. Strong communication, organisation, and case management skills. Empathy, resilience, and the ability to work sensitively and professionally. A commitment to equality, diversity, and continuous improvement. A full driving licence and access to a vehicle for work purposes. Discover the organisation: The organisation is a leading housing provider. They manage around 40,000 homes, serving 93,000 customers across their portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Their mission is to provide quality homes and services for people whose needs are not met by the open market. They're looking for like-minded people to join their team of over 900 talented colleagues who embody their values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people's lives. They are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows them to record and report on disability, mental health and wellbeing in the workplace to better support their colleagues. They have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. They are committed to being a Menopause Friendly employer and working towards accreditation their Menopause Friendly accreditation. They reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for the organisation, please click apply
