5 jobs found

An exciting opportunity has arisen for an experienced Service Charges & Rents Officer to work with a Housing Provider based in Norfolk on a Permanent basis. Salary: 41,000 Per Annum The Service Charge & Rent Officer leads on managing agents and carries out the administration, and communication of service charges and rent application for 7000+ homes, homeowners, freeholders on estate and garages. The Service Charge & Rent Officer will work closely with internal teams, residents, and contractors to ensure transparency, fairness, and efficiency in the service charge process, as well as resolving any queries or disputes in a timely and professional manner. This role intersects with the wider organisation and is the advocate for our tenants when ensure value for money and quality of service. Duties: Issue the annual rent and charges with regulatory requirements, and best practice. Ensuring all tenants that have a service charge or personal charge receive clear and concise breakdowns of the charges, with transparent explanations for any changes in costs. Bill service charges to tenants, ensuring all charges comply with relevant lease agreements, regulatory requirements, and best practice. Calculation of individual service charges for each property, ensuring all costs are appropriately allocated and apportioned Calculate and issue annual service charge accounts, ensuring all tenants receive clear and concise breakdowns of the charges, with transparent explanations for any changes in costs. Calculate and issue annual sinking fund statements. Set service charges for new developments, ensuring sinking funds set where required. Calculate freeholders' estate-based charges are billed in line with the transfer and deeds. Scrutinise and issue the utility billing as per the agreements and in line with new regulations and Ofgem rules. Accurately apply of rents and service charges to accounts and on relet. Provide accurate rent and service charge information to internal teams in respect of rents and service charges (resale, PRTB, RTA) Experience Required: Demonstrable work experience in service charge and rents or a similar role within housing associations, property management, or public sector housing. Experience of complex variable service charges, estate charges, sinking funds, and diverse rent regimes (Social, Affordable, Intermediate). Understanding of leasehold management, Section 20 consultation processes and managing external third-party managing agents. Understanding of welfare benefits.

Our client is looking for an experienced Responsible for a Housing Advice and Options Manager. You will be inccharge of x5 Team Leaders, x1 Senior Landlord Liaison Officer, x1 Reviews Officer in the Directorate and Service area: Strategic Housing, Development and Property Services (Adults, Health Partnerships and Housing (DASS), and Children s Services) Ideally someone who is experienced in private rented sector access work, and who is feeling prepared for the changes coming on 1 May (Renters Rights Act). They are looking for a strong leader, and someone that can performance manager and drive forward service improvement. Principal responsibilities Responsible for the management, delivery and performance of a housing advice and options service, including casework and homelessness assessments, ensuring the client meets its statutory duties in line with legislation, guidance, caselaw and the Council s Homelessness and Rough Sleeping Strategy. Ensure appropriate and prompt assessment of homelessness cases via a highly effective triage service, with a focus on effective crisis management and robust upstream prevention activity. Lead in the procurement, development, management and future improvements to the Council s housing advice and homelessness case management software systems. Responsible for the management and monitoring of the housing advice and options service, including performance against KPIs, collection of relevant data and production of reports. Ensure there are adequate service level agreements, data sharing agreements, partnership agreements and protocols in place for all key partner agencies of the housing advice and options service. Manage, motivate and lead a team of officers working across the housing advice and options service to achieve service delivery and positive results. Manage housing advice and options payments and budgets including forecasting expenditure, taking corrective action where pressures occur. Develop, coordinate, and deliver the clients Homelessness and Rough Sleeping Strategy and essential policies relating to the housing advice and options service, and assist and support the development of wider directorate / corporate transformations, strategies, plans, policies and procedures, ensuring compliance with statutory requirements reflecting good practice. Actively promote / improve multi agency working / forums with internal and external partners / services to address housing needs and prevention and relief of homelessness. Complete related grant funding bids and develop and implement any associated projects and initiatives with the aim of improving the housing advice and options service and outcomes. Assist in the drafting of reports and undertake presentations to all decision making/governance groups in relation to the housing advice and options service. General responsibilities Demonstrate awareness/understanding of equal opportunities and other people s behavioural, physical, social and welfare needs. Comply with the clients policies and procedures including (but not limited to) safeguarding, financial regulations, promotion of equalities, customer care, agreed audit actions and health and safety (ensuring that reasonable care is taken at all times for the health, safety and welfare of yourself and other persons). Understand the clients committment to Corporate Parenting and take responsibility to support this commitment. Enable the council to be the best corporate parents possible to children and young people in our current and previous care. Carry out any other duties which fall within the broad spirit, scope and purpose of this job description and which are commensurate with the grade of the post. This job description reflects the major tasks to be carried out by the post holder and identifies a level of responsibility at which they will be required to work. In the interests of effective working, the major tasks may be reviewed from time to time to reflect changing needs and circumstances. Working Mondy to Friday 9am to 5.30pm If you feel you have the right skills for the role please apply via CV

Are you passionate about making a real difference in people's lives? Are you looking for a new role in a dynamic housing organisation, where you are empowered to shape your own patch and bring ideas to life. At Black Country Housing Group our values are not just a set of words but are at the heart of the way our organisation works and how our colleagues interact in their day-to-day activities. If you share this ethos, you will thrive at BCHG. Learn more about who we are and what we do at Careers Black Country Housing Group We have a fantastic opportunity for a generic Housing Officer ( known internally as Customer Relations Manager/CRM ) to join us on a full time, permanent contract in return for a competitive salary of £38,364.73 per annum. Background to Post: We are looking for someone who genuinely cares about people and communities and has a passion supporting others, solving problems and delivery excellent customer services. We are looking for someone who has good knowledge and skills of working in housing management that is able to hit the ground running, you will have a minimum of 2 years' experience working in a similar role in the housing sector. You will need a full UK driving license and your own vehicle as 80% of the week will be spent out on our estates completing home visits (annual property visit, rent arrears, anti-social behaviour, estate inspections). Mileage allowance can be claimed for any travel when visiting our customers. Standard DBS Check Required Specific tasks of the role include, but are not limited to: To provide comprehensive housing management services within a defined geographical area of approx. 255 units. This will include but not limited to: Management of rent and service charge payments and arrears Management of voids & lettings to achieve void turnaround Tenancy management including nuisance & anti-social To resolve queries and complaints from residents in a timely and responsive manner To offer advice and support to any customer to help sustain their tenancy To promote and support resident engagement activities To develop neighbourhood plans and build local partnerships To meet with all residents in the area at least twice per year including shared ownership customers. To market homes within their area ensuring a waiting list is maintained for all properties To offer advice and support to all residents to assist them in meeting their obligations to pay their rents and service charges on time. To resolve queries and complaints from residents in a timely and responsive manner To resolve resident queries with regard to repairs and maintenance ensuring that contractors meet the needs of residents and their contractual responsibilities Skills and Experience required: Must have housing experience of tenant and social housing Knowledge of best practice in one of estate management, income management or tenant support Knowledge of housing law and awareness of current housing issues Seeks ways to bring improvements in the way that work is done Communicates effectively, listens sensitively, adapts to audience and fosters effective communication with others The post holder will be subject to an enhanced DBS disclosure check and a six-month probation period Customer Services or Housing Qualification required Why Join Us? At BCHG, we're more than just a housing provider. We are a team that cares deeply about the people we serve and the colleagues we work with. 28 Days Annual leave per year (pro rata), plus bank holiday entitlements - so you can have a well-earned rest Hybrid Working Opportunities - helping you to work in the most effective way for you Staff recognition scheme - because hard work doesn't go unnoticed 100% Annual Attendance Reward - to reward you for being there for our customers Annual Pay Review - ensuring your pay reflects what's happening in the market Access to an Employee Assistance Programme which provides free, confidential support in health, wellbeing, financial and legal matters - because sometimes, we all need a helping hand Life assurance - In case the worst should happen A broad learning and development programme - to help you be the best that you can be Access to an attractive contributory pension scheme - giving you peace of mind about life after work. About us: With over 2,200 homes across the Black Country and Birmingham, as well as a purpose-built Residential Care Home, we are deeply committed to supporting our local communities. Through our career development, training, and employment services, we help individuals achieve their aspirations. Since our founding in 1974, we've significantly expanded both the number of homes we manage and the range of housing-related services we provide. Each year, we positively impact the lives of thousands of customers. At Black Country Housing Group, our values are more than just words-they shape the way we operate and how our colleagues interact daily. We're dedicated to the growth and well-being of our team, earning Gold recognition from Investors in People. We are also honoured to have received the Gold Award from the Armed Forces Covenant for our ongoing support of veterans and their families. As a Disability Confident Employer, we continuously strive to create a more inclusive workplace. We are proud to promote equal opportunities and welcome applications from all backgrounds, including those of different ages, disabilities, genders, sexual orientations, races, religions, and marital statuses. Reasonable adjustments will be made available if required during the interview process. If this sounds like the right fit for you, we encourage you to join our friendly and dedicated team at BCHG! Closing Date: 7th November 2025 Interview dates - Week commencing 17th November 2025 Please note that we reserve the right to close the advert earlier than the stated closing date where we receive a high volume of applications. If you have any questions about this vacancy, or require any reasonable adjustments to support your application, please get in touch with our HR team via who will be happy to assist.

Data and Examinations Manager (Temporary role until Christmas 2025 - Possibly onwards) Location: Outskirts of Rye, East Sussex Contract: Term time only, plus 8 weeks during school holidays (43 weeks total), including the last two weeks of August Hours: Full-time, 37.5 hours per week (8:30am - 4:30pm, with 30 minutes unpaid lunch break; flexibility required during exam periods) Salary: £negotiable Recruitment South East are working in partnership with our client, a respected independent school located on the outskirts of Rye, East Sussex, who are seeking a Data and Examinations Manager to join their team. This is a pivotal role responsible for ensuring the effective management of the school's data systems, examination administration, and attendance records. The successful candidate will play a key role in maintaining the integrity, security, and accuracy of student data and ensuring the smooth and compliant running of all internal and external examinations. Key Responsibilities Data Management Lead and develop the administration of the school's Management Information System (MIS) to ensure data is secure, accurate, and accessible to authorised users. Maintain and update student records and ensure accurate data input and reporting. Produce accurate and timely data reports to support school leadership in monitoring performance and improving outcomes. Analyse and present assessment and attendance data across key stages, year groups, and subjects. Support staff training in data management and analysis. Manage and respond to data requests from external agencies and governing bodies. Develop and maintain systems within the MIS to support daily school operations, including cover management. Examinations Administration Manage the full examinations process in line with JCQ and awarding body regulations. Serve as the main point of contact for all external examinations and liaise with awarding bodies and internal stakeholders. Ensure full compliance with JCQ regulations and maintain examination integrity and security at all times. Oversee exam timetabling, rooming, invigilation, and candidate communication. Recruit, train, and manage a team of invigilators. Support the SENCo in implementing examination access arrangements and reasonable adjustments. Manage the secure storage, distribution, and dispatch of exam papers and scripts. Coordinate the issue of results, post-results services, and distribution of certificates. Support the Head of Centre in addressing any malpractice concerns or irregularities. Ensure all examination-related fees are accurately managed and recharged in a timely manner. Attendance Management Act as the school's Attendance Officer, maintaining accurate attendance records for all pupils. Prepare attendance reports, certificates, and statutory returns to local authorities. Monitor attendance patterns and identify students at risk of poor attendance. Produce daily fire registers and ensure missing marks are promptly followed up with staff. Issue legal notifications where required in accordance with statutory guidance. Assessment and Reporting Support the Senior Leadership Team in ensuring assessment and reporting deadlines are met. Manage the collection, collation, and reporting of assessment grades and termly reports to parents. Produce and distribute academic and behavioural reports as required. General Duties Provide administrative support, including answering calls and covering reception as needed. Provide lunchtime cover for the Principal's PA. Contribute to maintaining the school's safeguarding standards in line with policy. Carry out any other duties appropriate to the role as required by senior leadership. The Ideal Candidate Previous experience in examinations or data management within an educational setting. Strong knowledge of JCQ regulations and exam administration processes. Excellent attention to detail, organisation, and time management skills. Confident user of Management Information Systems (such as SIMS or equivalent). Ability to manage sensitive and confidential information with integrity. Strong communication and interpersonal skills for liaising with staff, students, parents, and external organisations. If you are a highly organised and detail-focused individual with a passion for education administration, we would love to hear from you. To apply or learn more, please contact (url removed) or call (phone number removed) .

Job Advertisement: Rent Account Officer (Temporary) Location: Wandsworth Town Hall (Hybrid Working) Contract Type: Temporary Hourly Rate: 19.18 per hour PAYE or 24.80 Umbrella Contract Length: 3 Months (likely extension) Working Pattern: Full Time Basic DBS Required WFH- Hybrid - Initially required to go into the office for the first week to meet team Are you ready to make a difference in the public sector? Join our dynamic team as a Rent Account Officer ! We're looking for a dedicated individual who thrives in a fast-paced environment and is passionate about delivering excellent customer service while managing financial transactions effectively. Key Responsibilities: As a Rent Account Officer, you will play a crucial role in maintaining the accuracy of Council rent accounts. Your responsibilities will include: Updating individual account records on the IT Rents system. Processing daily reports, exception reports, and DWP payments. Undertaking reconciliations and ensuring timely transfer of funds from suspense accounts to appropriate rent accounts. Generating letters and statements for tenants regarding their charges on a weekly or quarterly basis. Providing statistical data and running reports in Excel on a daily, weekly, and monthly basis. Resolving client enquiries and adjusting rent accounts as necessary. Supporting the Team with annual rent increase activities. Training and supporting new team members. What We're Looking For: To excel in this role, you should possess: Strong account management and reconciliation skills. Proficiency in Excel and data processing. Excellent reporting and customer service abilities. A knack for administration and complaint resolution. The ability to train and support others. Additional Skills: Familiarity with NEC and Northgate systems is a plus. Awareness of rent accounts within local authorities or similar organisations. Why Join Us? Impact: Contribute to the continuous improvement of services within the Boroughs of Wandsworth and Richmond. Inclusivity: Be part of a culture that promotes equality, diversity, and inclusion. Growth: Develop your skills in a supportive environment with opportunities for training and development. How to Apply: If you're ready to take on this exciting challenge, we want to hear from you! Please submit your application, highlighting your relevant experience and why you're the perfect fit for the role. Become a vital part of our team, where your contributions will help shape the community and ensure that everyone is treated with dignity and respect. Join us in making a positive impact! We can't wait to welcome you aboard! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)