Global Market Support Manager Dairy Farming Free day to volunteer Location: Belfast Global Responsibility GEA is accelerating the digital transformation of dairy farming. Our Cow Monitoring Solutions (CowScout, CattleEye) help farmers worldwide make smarter, data driven decisions. To expand our global success, we're looking for a Global Market Support Manager who loves enabling sales teams, telling powerful product stories, and turning complex technology into clear customer value. This is not an internal support function - it's a global impact role that shapes how our products are sold, positioned, and adopted across markets. Your responsibilities and tasks Empower Sales Teams Worldwide. Drive Adoption. Shape the Future of Digital Dairy. Sales & Market Support Proactively plan, coordinate, and execute activities to support regional and country (R&C) sales organizations with the required technical, commercial, and organizational support. Ensure global sales teams, dealers, and partners have the necessary tools, arguments, and product knowledge to successfully sell Cow Monitoring solutions. Drive global sales enablement initiatives to support order intake and achieve regional and global sales goals. Align regularly with R&Cs via calls, online sessions, or face to face meetings to guarantee consistent communication and teamwork. Represent GEA and the Digital Solutions portfolio in customer facing environments such as farm visits, dealer events, and trade shows. Training & Capability Building Develop, provide, and deliver global sales and product training concepts for R&Cs and dealers. Ensure all sales channels have the right capabilities, value selling skills, and product argumentation. Plan, organize, and conduct recurring sales trainings (on site or online), ensuring all markets receive timely and comprehensive information. Communicate product releases, positioning, functionality, and updates clearly and consistently to all markets and down to dealer level. Market Presence & Events Prepare and deliver internal and external presentations to farmers, dealers, subsidiaries, and partner organizations. Plan and organize local and international events, demonstrations, and promotional activities. Conduct frequent overseas travel to support local teams, build relationships, and ensure consistent execution of the global sales strategy. Your profile and qualifications Your Profile / Qualifications Degree in Agricultural Engineering, Dairy Technology, Animal Science, Business Administration, or a related field. Strong affinity for agricultural technology, digital solutions, and data driven farm management. Proven experience in sales support, product support, or technical commercial roles, preferably in an international environment. Confident communicator comfortable presenting to customers, dealers, and internal stakeholders at all levels. Ability to work effectively across cultures, time zones, and global teams. Willingness to travel internationally. About GEA GEA is one of the largest suppliers for the food and beverage processing industry and a wide range of other process industries. Approximately 18,000 employees in more than 60 countries contribute significantly to GEA's success - come and join them! We offer interesting and challenging tasks, a positive working environment in international teams and opportunities for personal development and growth in a global company. GEA is certified as a Top Employer by the Top Employers Institute for Europe. We have high scores for Leadership, Ethics & Integrity and Sustainability. GEA is an equal opportunity employer. Applicants will therefore receive consideration for employment without regard to age, sex, race, color, religion, world view, national origin, genetics, disability, gender identity, marital status, sexual orientation, veteran status or any other protected characteristic required by applicable law. Applicants with disabilities are welcome and will be given special consideration if they are equally qualified.
Apr 23, 2026
Full time
Global Market Support Manager Dairy Farming Free day to volunteer Location: Belfast Global Responsibility GEA is accelerating the digital transformation of dairy farming. Our Cow Monitoring Solutions (CowScout, CattleEye) help farmers worldwide make smarter, data driven decisions. To expand our global success, we're looking for a Global Market Support Manager who loves enabling sales teams, telling powerful product stories, and turning complex technology into clear customer value. This is not an internal support function - it's a global impact role that shapes how our products are sold, positioned, and adopted across markets. Your responsibilities and tasks Empower Sales Teams Worldwide. Drive Adoption. Shape the Future of Digital Dairy. Sales & Market Support Proactively plan, coordinate, and execute activities to support regional and country (R&C) sales organizations with the required technical, commercial, and organizational support. Ensure global sales teams, dealers, and partners have the necessary tools, arguments, and product knowledge to successfully sell Cow Monitoring solutions. Drive global sales enablement initiatives to support order intake and achieve regional and global sales goals. Align regularly with R&Cs via calls, online sessions, or face to face meetings to guarantee consistent communication and teamwork. Represent GEA and the Digital Solutions portfolio in customer facing environments such as farm visits, dealer events, and trade shows. Training & Capability Building Develop, provide, and deliver global sales and product training concepts for R&Cs and dealers. Ensure all sales channels have the right capabilities, value selling skills, and product argumentation. Plan, organize, and conduct recurring sales trainings (on site or online), ensuring all markets receive timely and comprehensive information. Communicate product releases, positioning, functionality, and updates clearly and consistently to all markets and down to dealer level. Market Presence & Events Prepare and deliver internal and external presentations to farmers, dealers, subsidiaries, and partner organizations. Plan and organize local and international events, demonstrations, and promotional activities. Conduct frequent overseas travel to support local teams, build relationships, and ensure consistent execution of the global sales strategy. Your profile and qualifications Your Profile / Qualifications Degree in Agricultural Engineering, Dairy Technology, Animal Science, Business Administration, or a related field. Strong affinity for agricultural technology, digital solutions, and data driven farm management. Proven experience in sales support, product support, or technical commercial roles, preferably in an international environment. Confident communicator comfortable presenting to customers, dealers, and internal stakeholders at all levels. Ability to work effectively across cultures, time zones, and global teams. Willingness to travel internationally. About GEA GEA is one of the largest suppliers for the food and beverage processing industry and a wide range of other process industries. Approximately 18,000 employees in more than 60 countries contribute significantly to GEA's success - come and join them! We offer interesting and challenging tasks, a positive working environment in international teams and opportunities for personal development and growth in a global company. GEA is certified as a Top Employer by the Top Employers Institute for Europe. We have high scores for Leadership, Ethics & Integrity and Sustainability. GEA is an equal opportunity employer. Applicants will therefore receive consideration for employment without regard to age, sex, race, color, religion, world view, national origin, genetics, disability, gender identity, marital status, sexual orientation, veteran status or any other protected characteristic required by applicable law. Applicants with disabilities are welcome and will be given special consideration if they are equally qualified.
Overview The Share Registration Strategy Manager will be based from our stunning central London office on a hybrid basis, meaning you'll need to be within a commutable distance to enable you to be in the office on a weekly basis. Your role is to provide strategic support to share registration PLC clients and their Company Secretarial Teams, including the provision of industry insight. You'll match the client's needs to MUFG Pension & Market Services' offering, tailoring engagement to sell the solution/s based on their key drivers. The role will require you to use client interaction and market awareness to inform future product development. You'll be joining a close-knit team who work collaboratively with a wide range of internal stakeholders. We genuinely value a positive, friendly team dynamic, which is central to how we support each other, enjoy our work and deliver meaningful outcomes. You'll play an important role in a supportive environment where contributing to both the team culture and the wider MUFG Corporate Markets business really matters. You'll get the chance to follow your chosen career path anywhere in MUFG Pension & Market Services. You'll be joining a network of experienced, innovative and dedicated individuals across multiple teams and countries. There are countless opportunities to learn new skills and develop in your career and we'll provide the support you need to do just that. Benefits 26 days annual leave, plus a wellbeing day, a volunteer day, bank holidays and the opportunity to buy up to 5 days' extra each year Health, wellbeing and lifestyle rewards that can be tailored to support you and your family. Everything from: Employee Assistance Programme; Discounts on retail and socialising; Travel and technology; cycle2work scheme; A host of gym and fitness subscriptions; Car Salary Sacrifice scheme Appreciate programme: Employee recognition programme Company Pension Scheme Medical insurance Life Assurance Paid Maternity, Paternity, Adoption Leave, Shared Parental Leave What you need Exceptional verbal and written communication skills, with the ability to build and maintain relationships with a variety of stakeholders, clients and customers The ability to influence, persuade and develop strong working relationships both internally and externally to achieve favourable outcomes Strong commercial awareness and the ability to identify opportunities through innovation and industry change Demonstrable experience within financial services, ideally within securities or share registration, with an ability to evidence the value proposition to clients A collaborative approach with key stakeholders, building relationships and becoming a trusted partner and advisor whilst demonstrating strong emotional intelligence The ability to demonstrate conceptual thinking, initiative, pro activeness, innovation and persistence in order to create growth opportunities Strong analytical and problem solving capabilities, great organisational skills and the drive and desire to succeed whilst demonstrating a flexible attitude to changing deadlines and priorities Outstanding customer focus enabling you to deliver a 'best in class' experience for all clients and their shareholders Demonstrable leadership skills with an enthusiasm for new ideas and the ability to develop opportunities within MUFG Pension & Market Services Resilience, passion, drive, self motivation and a pro active, can do attitude Day to Day, you will Support the development and delivery of the most viable products/initiatives and flexible strategic solutions in conjunction with relevant stakeholders across the business, feeding into product development and user experience initiatives as appropriate Educate clients and influence through direct engagement in order to retain or sell strategic and creative solutions Direct, drive and develop key strategic programmes in response to client demands to achieve agreed revenue targets Support the monitoring and management of any industry changes, ensuring MUFG Pension & Market Services influences where appropriate, communicating change accordingly and modifying systems and procedures in time for all necessary change Help identify proposition gaps, develop products and technology solutions, innovating and driving growth into the front office and wider MUFG Pension & Market Services client base with a key focus on digital services and solutions where possible Support with key client meetings to showcase prototypes, new services and solutions, developing our thinking and demonstrating thought leadership Represent MUFG Pension & Market Services by sitting on industry working groups and forums as required Assist in checking for and responding to relevant industry consultation papers The above list of key accountabilities is not an exhaustive list and may change from time to time based on business needs. About Us MUFG Pension & Market Services is a global, digitally enabled business that empowers a brighter future by connecting millions of people with their assets - safely, securely and responsibly. Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services, purpose built solutions and modern technology platforms that deliver world class outcomes and experiences. A member of MUFG, a global financial group, we help manage regulatory complexity, improve data management and connect people with their assets, through exceptional user experience that leverages the expertise of our people combined with scalable technology, digital connectivity and data insights. About the Team Our MUFG Corporate Markets division provides clients with a comprehensive corporate market offering that connects issuers to their stakeholders. Our uniquely integrated range of corporate markets capabilities includes shareholder management and analytics, stakeholder engagement, share and unit registry, employee share plans, and digital and print communications. We also offer company secretarial support, as well as various specialist offerings such as insolvency solutions. We operate in twelve countries throughout Australasia, Asia, Africa, the Middle East, United Kingdom and Europe. Our teams combine a wealth of industry experience with a rigorous focus on client management to deliver a premium service underpinned by market leading digital technology provided by our Technology division. MUFG Pension & Market Services is building a dynamic, client focused, caring and inclusive culture that is built on the foundations of an entrepreneurial spirit, effective risk management, empathy and trust, and underpinned by its core values. We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of the MUFG Pension & Market Services journey and together we will achieve our full potential. We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities. Candidates must have the relevant work rights to be considered for an opportunity at MUFG Pension & Market Services. Successful applicants will be required to complete background screening prior to commencement of employment. Job Info Job Identification 14502 Job Category Sales & Business Development Posting Date 03/04/2026, 03:25 PM Locations 51 Lime Street, London, EC3M 7DQ, GB
Apr 22, 2026
Full time
Overview The Share Registration Strategy Manager will be based from our stunning central London office on a hybrid basis, meaning you'll need to be within a commutable distance to enable you to be in the office on a weekly basis. Your role is to provide strategic support to share registration PLC clients and their Company Secretarial Teams, including the provision of industry insight. You'll match the client's needs to MUFG Pension & Market Services' offering, tailoring engagement to sell the solution/s based on their key drivers. The role will require you to use client interaction and market awareness to inform future product development. You'll be joining a close-knit team who work collaboratively with a wide range of internal stakeholders. We genuinely value a positive, friendly team dynamic, which is central to how we support each other, enjoy our work and deliver meaningful outcomes. You'll play an important role in a supportive environment where contributing to both the team culture and the wider MUFG Corporate Markets business really matters. You'll get the chance to follow your chosen career path anywhere in MUFG Pension & Market Services. You'll be joining a network of experienced, innovative and dedicated individuals across multiple teams and countries. There are countless opportunities to learn new skills and develop in your career and we'll provide the support you need to do just that. Benefits 26 days annual leave, plus a wellbeing day, a volunteer day, bank holidays and the opportunity to buy up to 5 days' extra each year Health, wellbeing and lifestyle rewards that can be tailored to support you and your family. Everything from: Employee Assistance Programme; Discounts on retail and socialising; Travel and technology; cycle2work scheme; A host of gym and fitness subscriptions; Car Salary Sacrifice scheme Appreciate programme: Employee recognition programme Company Pension Scheme Medical insurance Life Assurance Paid Maternity, Paternity, Adoption Leave, Shared Parental Leave What you need Exceptional verbal and written communication skills, with the ability to build and maintain relationships with a variety of stakeholders, clients and customers The ability to influence, persuade and develop strong working relationships both internally and externally to achieve favourable outcomes Strong commercial awareness and the ability to identify opportunities through innovation and industry change Demonstrable experience within financial services, ideally within securities or share registration, with an ability to evidence the value proposition to clients A collaborative approach with key stakeholders, building relationships and becoming a trusted partner and advisor whilst demonstrating strong emotional intelligence The ability to demonstrate conceptual thinking, initiative, pro activeness, innovation and persistence in order to create growth opportunities Strong analytical and problem solving capabilities, great organisational skills and the drive and desire to succeed whilst demonstrating a flexible attitude to changing deadlines and priorities Outstanding customer focus enabling you to deliver a 'best in class' experience for all clients and their shareholders Demonstrable leadership skills with an enthusiasm for new ideas and the ability to develop opportunities within MUFG Pension & Market Services Resilience, passion, drive, self motivation and a pro active, can do attitude Day to Day, you will Support the development and delivery of the most viable products/initiatives and flexible strategic solutions in conjunction with relevant stakeholders across the business, feeding into product development and user experience initiatives as appropriate Educate clients and influence through direct engagement in order to retain or sell strategic and creative solutions Direct, drive and develop key strategic programmes in response to client demands to achieve agreed revenue targets Support the monitoring and management of any industry changes, ensuring MUFG Pension & Market Services influences where appropriate, communicating change accordingly and modifying systems and procedures in time for all necessary change Help identify proposition gaps, develop products and technology solutions, innovating and driving growth into the front office and wider MUFG Pension & Market Services client base with a key focus on digital services and solutions where possible Support with key client meetings to showcase prototypes, new services and solutions, developing our thinking and demonstrating thought leadership Represent MUFG Pension & Market Services by sitting on industry working groups and forums as required Assist in checking for and responding to relevant industry consultation papers The above list of key accountabilities is not an exhaustive list and may change from time to time based on business needs. About Us MUFG Pension & Market Services is a global, digitally enabled business that empowers a brighter future by connecting millions of people with their assets - safely, securely and responsibly. Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services, purpose built solutions and modern technology platforms that deliver world class outcomes and experiences. A member of MUFG, a global financial group, we help manage regulatory complexity, improve data management and connect people with their assets, through exceptional user experience that leverages the expertise of our people combined with scalable technology, digital connectivity and data insights. About the Team Our MUFG Corporate Markets division provides clients with a comprehensive corporate market offering that connects issuers to their stakeholders. Our uniquely integrated range of corporate markets capabilities includes shareholder management and analytics, stakeholder engagement, share and unit registry, employee share plans, and digital and print communications. We also offer company secretarial support, as well as various specialist offerings such as insolvency solutions. We operate in twelve countries throughout Australasia, Asia, Africa, the Middle East, United Kingdom and Europe. Our teams combine a wealth of industry experience with a rigorous focus on client management to deliver a premium service underpinned by market leading digital technology provided by our Technology division. MUFG Pension & Market Services is building a dynamic, client focused, caring and inclusive culture that is built on the foundations of an entrepreneurial spirit, effective risk management, empathy and trust, and underpinned by its core values. We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of the MUFG Pension & Market Services journey and together we will achieve our full potential. We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities. Candidates must have the relevant work rights to be considered for an opportunity at MUFG Pension & Market Services. Successful applicants will be required to complete background screening prior to commencement of employment. Job Info Job Identification 14502 Job Category Sales & Business Development Posting Date 03/04/2026, 03:25 PM Locations 51 Lime Street, London, EC3M 7DQ, GB
Job Title Senior People Operations Specialist (Employee Relations) Job Description We have recently created a People Operations Shared Services function and are actively seeking a talented Tier 2 Specialist to be part of our Global People and Workplace Services team.As a Tier 2 Specialist you'll move Pacific Life Re, and your career, forward by handling more complex and specialized employee interactions that go beyond the scope of Tier 1 support. The Tier 2 team will provide subject matter expertise in areas such as Workforce administration Onboarding Benefits administration Employee relations supportThis team ensures accurate resolution of intricate cases and requests that come into the Shared Services function, partners with Centers of Excellence (COEs) for policy alignment, and drives process improvements to enhance efficiency and employee experience. By overseeing service requests, maintaining compliance with service-level agreements, and creating knowledge resources, Tier 2 plays a critical role in reducing escalations, enabling Tier 1, and delivering a consistent, high-quality service across the organization.For this role in particular, we are looking for candidates with some knowledge of Employee Relations as this in this role you will be exposed to our ER environment and be supporting on ER cases. 75% of your role will be within the ER specialism and you will provide support to more generalist cases in periods of peak activity.Role Responsibilities: Provide escalated, specialized functional customer support to employees and managers for questions, issues, and problems related to HR administration, including potentially leveraging agentic artificial intelligence (AI) to provide service Respond to complex employee inquiries, resolve issues, and triage cases prior to escalation to COEs. Partner with COEs to identify gaps in understanding and clarify current policies, processes and programs. Follow established procedures to complete a wide-range of intermediate tasks, applying judgment and subject matter expertise when discretion is required Develop and maintain clear and accurate documentation for HR operations, global procedures and work processes, including Workday HR knowledge articles Identify opportunities for automation and workflow improvements to enhance efficiency and employee experience Leverage data to identify trends and areas for improvement in terms of service delivery and use as a basis, together with COE partners, to determine the best course of action Perform additional tasks and responsibilities related to designated focus areas which may include: Process job changes (e.g., location change, manager change/approval, etc.) Support compensation administration (e.g., processing salary update transactions, processing one-time bonus payments, etc.) Support bulk data changes wherever needed Manage learning/class scheduling (e.g., new hire orientation via e-Learning) Support letter generation (e.g., travel Visa support) Onboarding administration (e.g., verification of employment, background check administration, I-9, etc.) Maintain and audit personnel files to ensure accuracy Benefits and leave administration Support performance improvement initiatives Support employee relations investigationsEmployee Relations Focus Act as the escalation point for employee relations inquiries, ensuring accurate resolution and compliance, involving Centres of Excellence (COEs) where appropriate Providing support on a wide range of employee relations processes including Flexible working applications Performance management Investigations into employee grievances and disciplinary matters, conduct investigations Organizational change programs Other ER-related transactions requiring discretion Assisting with selected policy drafting and review in light of any employment law and/or regulatory changes. Maintain accurate documentation for ER processes and provide ongoing input around improvements to templates and process documentation Support with ensuring accurate reporting of Employee Relations dataThe experience you bring Bachelor's degree in HR, business administration, or related field or international equivalent Qualifications / certifications from professional bodies (CIPD / IHRP etc) 5+ years of related experience in workforce and/or benefits administration, HR operations, and/or customer-facing HR support roles Experience with ticketing systems and HR platforms such as Workday Ability to manage cases, maintain data integrity, handle escalated issues, and engage with regional HR partners and COEs Skills include strong attention to detail, effective written communication and problem solving, and a customer service mindset Working For Pacific Life Re Every person in our global team is valued for the unique qualities they bring to our business and we seek to build their expertise and support their individual ambitions at every step. Of course, we take our work seriously and we know our team can operate under great pressure. We work hard and thrive on achievement, but we also know how to have fun and relax too. We regularly host a range of team building days to strengthen our team's connection with each other and reflect on their successes.Providing employees with a healthy work-life balance is very important to our culture. We have a wide range of employee benefits and we host regular social activities and well being initiatives. We are also committed to supporting our employee's involvement in their communities, by actively fundraising, hosting charity events and overseeing volunteering opportunities. Benefits (Only for Permanent and Fixed Term Employees) Leave 25 days of annual leave with option to buy/sell more days Adoption and fertility leave Generous enhanced parental leaveHealthcare Comprehensive private insurance coverage for employee and dependents Group Life Insurance coverage of 9x basic annual salary and Group Income Protection up to 75% of basic annual salary Optical benefitsSavings & Retirement 15% combined employee/employer contributionsWellness Subsidized gym membership Access to Employee Assistance Program Cycle to Work and Electric Car Salary Sacrifice Scheme Time off for volunteering Charitable matching of employee donations You Can Be Who You Are We are committed to a culture of diversity and inclusion that embraces the authenticity of all employees, partners and communities. We support all employees to thrive and achieve their fullest potential.As part of our commitment to diversity and inclusion, we will provide reasonable adjustments during the recruitment process to ensure equal access to applicants with disabilities. Please contact us about your needs so that we can discuss these with you to make sure that suitable adjustments are made, where possible. Pacific Life Re Values At Pacific Life Re, our vision is to bring an innovative and dynamic approach to the marketplace. Our global team is not afraid to disrupt and challenge industry thinking to provide the best life and health reinsurance services possible. Working in some of the most complex and fast-moving markets has taught us that knowledge and innovation go hand in hand. Today, we are continuing our rapid growth internationally with offices across Europe, Asia, North America, Australia, and Bermuda. With over 1000 employees across the globe, we take pride in our inclusive culture, underpinned by our values and behaviours, providing an environment where everyone can grow and develop.
Apr 22, 2026
Full time
Job Title Senior People Operations Specialist (Employee Relations) Job Description We have recently created a People Operations Shared Services function and are actively seeking a talented Tier 2 Specialist to be part of our Global People and Workplace Services team.As a Tier 2 Specialist you'll move Pacific Life Re, and your career, forward by handling more complex and specialized employee interactions that go beyond the scope of Tier 1 support. The Tier 2 team will provide subject matter expertise in areas such as Workforce administration Onboarding Benefits administration Employee relations supportThis team ensures accurate resolution of intricate cases and requests that come into the Shared Services function, partners with Centers of Excellence (COEs) for policy alignment, and drives process improvements to enhance efficiency and employee experience. By overseeing service requests, maintaining compliance with service-level agreements, and creating knowledge resources, Tier 2 plays a critical role in reducing escalations, enabling Tier 1, and delivering a consistent, high-quality service across the organization.For this role in particular, we are looking for candidates with some knowledge of Employee Relations as this in this role you will be exposed to our ER environment and be supporting on ER cases. 75% of your role will be within the ER specialism and you will provide support to more generalist cases in periods of peak activity.Role Responsibilities: Provide escalated, specialized functional customer support to employees and managers for questions, issues, and problems related to HR administration, including potentially leveraging agentic artificial intelligence (AI) to provide service Respond to complex employee inquiries, resolve issues, and triage cases prior to escalation to COEs. Partner with COEs to identify gaps in understanding and clarify current policies, processes and programs. Follow established procedures to complete a wide-range of intermediate tasks, applying judgment and subject matter expertise when discretion is required Develop and maintain clear and accurate documentation for HR operations, global procedures and work processes, including Workday HR knowledge articles Identify opportunities for automation and workflow improvements to enhance efficiency and employee experience Leverage data to identify trends and areas for improvement in terms of service delivery and use as a basis, together with COE partners, to determine the best course of action Perform additional tasks and responsibilities related to designated focus areas which may include: Process job changes (e.g., location change, manager change/approval, etc.) Support compensation administration (e.g., processing salary update transactions, processing one-time bonus payments, etc.) Support bulk data changes wherever needed Manage learning/class scheduling (e.g., new hire orientation via e-Learning) Support letter generation (e.g., travel Visa support) Onboarding administration (e.g., verification of employment, background check administration, I-9, etc.) Maintain and audit personnel files to ensure accuracy Benefits and leave administration Support performance improvement initiatives Support employee relations investigationsEmployee Relations Focus Act as the escalation point for employee relations inquiries, ensuring accurate resolution and compliance, involving Centres of Excellence (COEs) where appropriate Providing support on a wide range of employee relations processes including Flexible working applications Performance management Investigations into employee grievances and disciplinary matters, conduct investigations Organizational change programs Other ER-related transactions requiring discretion Assisting with selected policy drafting and review in light of any employment law and/or regulatory changes. Maintain accurate documentation for ER processes and provide ongoing input around improvements to templates and process documentation Support with ensuring accurate reporting of Employee Relations dataThe experience you bring Bachelor's degree in HR, business administration, or related field or international equivalent Qualifications / certifications from professional bodies (CIPD / IHRP etc) 5+ years of related experience in workforce and/or benefits administration, HR operations, and/or customer-facing HR support roles Experience with ticketing systems and HR platforms such as Workday Ability to manage cases, maintain data integrity, handle escalated issues, and engage with regional HR partners and COEs Skills include strong attention to detail, effective written communication and problem solving, and a customer service mindset Working For Pacific Life Re Every person in our global team is valued for the unique qualities they bring to our business and we seek to build their expertise and support their individual ambitions at every step. Of course, we take our work seriously and we know our team can operate under great pressure. We work hard and thrive on achievement, but we also know how to have fun and relax too. We regularly host a range of team building days to strengthen our team's connection with each other and reflect on their successes.Providing employees with a healthy work-life balance is very important to our culture. We have a wide range of employee benefits and we host regular social activities and well being initiatives. We are also committed to supporting our employee's involvement in their communities, by actively fundraising, hosting charity events and overseeing volunteering opportunities. Benefits (Only for Permanent and Fixed Term Employees) Leave 25 days of annual leave with option to buy/sell more days Adoption and fertility leave Generous enhanced parental leaveHealthcare Comprehensive private insurance coverage for employee and dependents Group Life Insurance coverage of 9x basic annual salary and Group Income Protection up to 75% of basic annual salary Optical benefitsSavings & Retirement 15% combined employee/employer contributionsWellness Subsidized gym membership Access to Employee Assistance Program Cycle to Work and Electric Car Salary Sacrifice Scheme Time off for volunteering Charitable matching of employee donations You Can Be Who You Are We are committed to a culture of diversity and inclusion that embraces the authenticity of all employees, partners and communities. We support all employees to thrive and achieve their fullest potential.As part of our commitment to diversity and inclusion, we will provide reasonable adjustments during the recruitment process to ensure equal access to applicants with disabilities. Please contact us about your needs so that we can discuss these with you to make sure that suitable adjustments are made, where possible. Pacific Life Re Values At Pacific Life Re, our vision is to bring an innovative and dynamic approach to the marketplace. Our global team is not afraid to disrupt and challenge industry thinking to provide the best life and health reinsurance services possible. Working in some of the most complex and fast-moving markets has taught us that knowledge and innovation go hand in hand. Today, we are continuing our rapid growth internationally with offices across Europe, Asia, North America, Australia, and Bermuda. With over 1000 employees across the globe, we take pride in our inclusive culture, underpinned by our values and behaviours, providing an environment where everyone can grow and develop.
Customer Success at Duffel If you have a passion for managing strategic customer relationships then this may be the role for you. Duffel is hiring a Head of Customer Success to maximise our customers' use of Duffel's technology. You will analyse customer performance, uncover growth opportunities, and lead executive business reviews while partnering closely with Customer Success Managers (CSM's) and Customer Success Engineers (CSE's) - operating as a hands on leader who actively supports complex customer engagements when required. You will collaborate with cross functional orgs across Duffel including Product, Engineering, Finance, and Travel Operations to ensure a superior customer experience overall. What we're looking for in you 10+ years of experience in Customer Success, with at least 5 years in a leadership role (Director/Head of CS), preferably in a product led growth environment. Experience in building, scaling, and leading high performing customer success teams. Experience in overseeing all stages of the customer lifecycle from onboarding and implementation, to ongoing adoption, value realisation, and partnership with sales on upsells and/or renewals. Strong analytical skills: you enjoy digging into data to find insights and drive strategy. Track record of expanding/growing customer relationships and reducing customer churn. Experience working in cross functional teams and continuously delivering feedback to shape roadmaps and influence sales strategy. Excellent communication skills, with the ability to express complex business and technology issues in a clear way. Additional European languages are a plus! Bonus: Experience operating within travel and other regulated industries (e.g., financial services), with an understanding of compliance driven environments. What you will do Develop and own the end to end customer success strategy. Design, implement, and optimise scalable processes, playbooks, and systems for customer success. Establish and monitor key customer success KPIs and metrics. Provide product and commercial performance reports to improve and grow customer use of Duffel's solutions. Build and maintain strong relationships with key customer stakeholders, especially at the executive level, to ensure long term partnerships and alignment on strategic objectives. Champion customer needs within Duffel to inform our cross org strategies and roadmaps. Occasionally attend industry events such as conventions, panels, and forums to grow Duffel brand awareness. What you can expect from us We're dedicated to your personal growth. Our environment is comfortable physically, but also in that our ears are always open to any ideas, concerns and questions. We believe that everyone should have pride in their work, taking full ownership of it and its impact. That's why everyone who joins Duffel owns a share of the company. We are an equal opportunities employer. We believe that the key to our success is employing a diverse team, that's why recruitment decisions are only based on your experience and skills. We value your ability to problem solve and build amazing things so we welcome applications for everyone - regardless of age, sex, disability, sexual orientation, race, religion or belief.
Apr 22, 2026
Full time
Customer Success at Duffel If you have a passion for managing strategic customer relationships then this may be the role for you. Duffel is hiring a Head of Customer Success to maximise our customers' use of Duffel's technology. You will analyse customer performance, uncover growth opportunities, and lead executive business reviews while partnering closely with Customer Success Managers (CSM's) and Customer Success Engineers (CSE's) - operating as a hands on leader who actively supports complex customer engagements when required. You will collaborate with cross functional orgs across Duffel including Product, Engineering, Finance, and Travel Operations to ensure a superior customer experience overall. What we're looking for in you 10+ years of experience in Customer Success, with at least 5 years in a leadership role (Director/Head of CS), preferably in a product led growth environment. Experience in building, scaling, and leading high performing customer success teams. Experience in overseeing all stages of the customer lifecycle from onboarding and implementation, to ongoing adoption, value realisation, and partnership with sales on upsells and/or renewals. Strong analytical skills: you enjoy digging into data to find insights and drive strategy. Track record of expanding/growing customer relationships and reducing customer churn. Experience working in cross functional teams and continuously delivering feedback to shape roadmaps and influence sales strategy. Excellent communication skills, with the ability to express complex business and technology issues in a clear way. Additional European languages are a plus! Bonus: Experience operating within travel and other regulated industries (e.g., financial services), with an understanding of compliance driven environments. What you will do Develop and own the end to end customer success strategy. Design, implement, and optimise scalable processes, playbooks, and systems for customer success. Establish and monitor key customer success KPIs and metrics. Provide product and commercial performance reports to improve and grow customer use of Duffel's solutions. Build and maintain strong relationships with key customer stakeholders, especially at the executive level, to ensure long term partnerships and alignment on strategic objectives. Champion customer needs within Duffel to inform our cross org strategies and roadmaps. Occasionally attend industry events such as conventions, panels, and forums to grow Duffel brand awareness. What you can expect from us We're dedicated to your personal growth. Our environment is comfortable physically, but also in that our ears are always open to any ideas, concerns and questions. We believe that everyone should have pride in their work, taking full ownership of it and its impact. That's why everyone who joins Duffel owns a share of the company. We are an equal opportunities employer. We believe that the key to our success is employing a diverse team, that's why recruitment decisions are only based on your experience and skills. We value your ability to problem solve and build amazing things so we welcome applications for everyone - regardless of age, sex, disability, sexual orientation, race, religion or belief.
Job Description: We're building something special at DXC Technology DXC Technology is committed to building diverse, inclusive teams. We welcome applications from all backgrounds and particularly encourage interest from women, underrepresented groups, and neurodivergent candidates. We offer reasonable adjustments throughout the hiring process and are dedicated to creating a supportive, accessible environment for everyone. Here at DXC Technology we continue to significantly expand our SAP business across the UK and Europe. We are actively looking for Senior SAP S/4HANA Logistic Consultant to join our growing team. If you're passionate about engaging in the full lifecycle of SAP projects-from Discovery, Scoping to project delivery, this role could be perfect for you. You'll be working with clients across multiple industries in the UK and Europe, applying your subject matter expertise to help deliver value-driven SAP solutions.We focus on three core drivers of growth: People, Customers, and Operational Execution-the foundation of our business and where we invest heavily.British Nationals are preferred and we may consider other candidates under exceptional circumstances.DXC Technology is seeking a SAP S/4HANA Logistic Consultant to Lead SAP S/4HANA-based Logistics and Warehouse transformation projects for our enterprise clients. This is a senior role sits within our SAP Pre-sales, Consulting & Delivery team and will lead the Discovery, design, Build and deployment of best-in-class procurement solutions - blending technical depth, process insight, and consultative leadership. Key Responsibilities: Translate business use cases into detailed functional specifications and SAP designs SAP Activate & Fit-to-Standard Workshops: Conduct Explore phase workshops to assess requirements, perform Fit-to-Standard analysis, and drive SAP best practice adoption Deliver hands-on consulting in SAP IM/WM/EWM modules during project lifecycle Support configuration, testing, and deployment phases of SAP implementations Build strong client relationships as a trusted advisor on SAP best practices. Contribute to knowledge-sharing and team enablement Collaborate in cross-functional teams to deliver integrated supply chain solutions Provide post-go-live support and continuous improvement recommendations Continuous Innovation: Stay updated on SAP innovations, S/4HANA advancements, and digital transformation trends to advise leadership on future SAP strategy Essential Requirements: Considerable years of hands on SAP Logistics experience, with strong exposure to S/4HANA projects Experience in multiple full lifecycle implementations in WM, MM, IM, or EWM Hands-on experience with SAP Activate methodology, leading Fit-to-Standard workshops, and guiding Agile SAP implementations Deep understanding of SAP business processes, integration points, and best practices Strong stakeholder management and the ability to bridge business and technical teams Understanding of Quality Management and integration touchpoints with logistics Hands-on with Fiori applications in the IM/EWM space Working knowledge of SAP Mobile and process automation tools Familiar with process modelling and documentation using tools like Signavio Experience using SAP Solution Manager (SolMan) and JIRA Excellent communication, leadership, and documentation skills, with experience in leading cross-functional SAP teams Consulting mindset - ability to solve problems, propose solutions, and advise clients Adaptability in working across sectors and with global delivery models Independent and team-oriented work approach with proactive ownership Certifications & Qualifications: Bachelor's degree in a related field (e.g., Supply Chain, IT, Engineering) SAP certifications in logistics modules preferred Ongoing participation in professional development and SAP learning paths Employee Benefits: As part of our competitive remuneration package, flexible benefits are available. There is an option to "flex up and down" on specific benefits, for example buy or sell annual leave, Private Medical Benefit, Dental and Travel Insurance You will also have access to 'Perks at Work', a discount store to purchase gift cards at reduced rates and get discounts on holidays, restaurants, activities, groceries and moreAt DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available .
Apr 21, 2026
Full time
Job Description: We're building something special at DXC Technology DXC Technology is committed to building diverse, inclusive teams. We welcome applications from all backgrounds and particularly encourage interest from women, underrepresented groups, and neurodivergent candidates. We offer reasonable adjustments throughout the hiring process and are dedicated to creating a supportive, accessible environment for everyone. Here at DXC Technology we continue to significantly expand our SAP business across the UK and Europe. We are actively looking for Senior SAP S/4HANA Logistic Consultant to join our growing team. If you're passionate about engaging in the full lifecycle of SAP projects-from Discovery, Scoping to project delivery, this role could be perfect for you. You'll be working with clients across multiple industries in the UK and Europe, applying your subject matter expertise to help deliver value-driven SAP solutions.We focus on three core drivers of growth: People, Customers, and Operational Execution-the foundation of our business and where we invest heavily.British Nationals are preferred and we may consider other candidates under exceptional circumstances.DXC Technology is seeking a SAP S/4HANA Logistic Consultant to Lead SAP S/4HANA-based Logistics and Warehouse transformation projects for our enterprise clients. This is a senior role sits within our SAP Pre-sales, Consulting & Delivery team and will lead the Discovery, design, Build and deployment of best-in-class procurement solutions - blending technical depth, process insight, and consultative leadership. Key Responsibilities: Translate business use cases into detailed functional specifications and SAP designs SAP Activate & Fit-to-Standard Workshops: Conduct Explore phase workshops to assess requirements, perform Fit-to-Standard analysis, and drive SAP best practice adoption Deliver hands-on consulting in SAP IM/WM/EWM modules during project lifecycle Support configuration, testing, and deployment phases of SAP implementations Build strong client relationships as a trusted advisor on SAP best practices. Contribute to knowledge-sharing and team enablement Collaborate in cross-functional teams to deliver integrated supply chain solutions Provide post-go-live support and continuous improvement recommendations Continuous Innovation: Stay updated on SAP innovations, S/4HANA advancements, and digital transformation trends to advise leadership on future SAP strategy Essential Requirements: Considerable years of hands on SAP Logistics experience, with strong exposure to S/4HANA projects Experience in multiple full lifecycle implementations in WM, MM, IM, or EWM Hands-on experience with SAP Activate methodology, leading Fit-to-Standard workshops, and guiding Agile SAP implementations Deep understanding of SAP business processes, integration points, and best practices Strong stakeholder management and the ability to bridge business and technical teams Understanding of Quality Management and integration touchpoints with logistics Hands-on with Fiori applications in the IM/EWM space Working knowledge of SAP Mobile and process automation tools Familiar with process modelling and documentation using tools like Signavio Experience using SAP Solution Manager (SolMan) and JIRA Excellent communication, leadership, and documentation skills, with experience in leading cross-functional SAP teams Consulting mindset - ability to solve problems, propose solutions, and advise clients Adaptability in working across sectors and with global delivery models Independent and team-oriented work approach with proactive ownership Certifications & Qualifications: Bachelor's degree in a related field (e.g., Supply Chain, IT, Engineering) SAP certifications in logistics modules preferred Ongoing participation in professional development and SAP learning paths Employee Benefits: As part of our competitive remuneration package, flexible benefits are available. There is an option to "flex up and down" on specific benefits, for example buy or sell annual leave, Private Medical Benefit, Dental and Travel Insurance You will also have access to 'Perks at Work', a discount store to purchase gift cards at reduced rates and get discounts on holidays, restaurants, activities, groceries and moreAt DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available .
A global data analytics firm is seeking a Customer Success Manager to enhance client engagement and drive product adoption. Responsibilities include developing proactive contact initiatives, educating clients about product capabilities, and maintaining strong client relationships. The ideal candidate will have a Bachelor's degree and 1-3 years of experience in a client-facing role. This role offers valuable career growth opportunities within the fast-paced environment of customer success.
Apr 21, 2026
Full time
A global data analytics firm is seeking a Customer Success Manager to enhance client engagement and drive product adoption. Responsibilities include developing proactive contact initiatives, educating clients about product capabilities, and maintaining strong client relationships. The ideal candidate will have a Bachelor's degree and 1-3 years of experience in a client-facing role. This role offers valuable career growth opportunities within the fast-paced environment of customer success.
About the Role Grade Level (for internal use): 09 Customer Success Manager, Europe The Team: It's a dynamic global team, where the work changes daily. You are responsible for a successful customer journey and touch points that create long term client engagement, driving adoption, retention, user/usage growth and supporting strategic objectives on the account level. This team will develop and execute data driven processes to deliver world class customer experience. Your role may focus on migration, onboarding or global strategic accounts. The Impact: Your interactions with the client will reaffirm and strengthen the organization's relationship with existing accounts and their decision to work with S&P Market Intelligence. Through delivering a positive overall client experience, supporting strategic objectives on the account level, and driving increased client adoption, this role will educate and spread awareness within our client base about S&P Global Market Intelligence's capabilities. These efforts are a key factor in revenue retention and growth. What's in it for you: We are looking for someone to grow with the company by not only evolving your client relationship skills, but also your industry knowledge and product knowledge to help clients get the most value from market leading analytical solutions and data services. You may evolve your career within the Customer Success Team by growing within your role or shifting your focus within the team towards a more product-focused role. You will also develop skills which will prepare you for relationship management, sales or product specialist roles. Responsibilities Develop and execute proactive, creative, and ongoing contact initiatives in partnership with Marketing, Product, and account team(s) Drive continuous service improvement with ultimate goal/focus of product adoption and usage growth Evolve the profiles on accounts including all affiliations, geographic presence, and business interests through Sales Force Educate and spread awareness within the client-base about our capabilities to increase usage, leveraging the knowledge of product specialists Increase adoption/usage by focusing on distinct users to increase usage and overall increase in number of users Provide platform, product functionality and new release training (on-site or virtually) specific to a user job function, liaise with product management team to master new product enhancements and relay client feedback on an ongoing basis In partnership with our usage analytics team, monitor product usage and develop account profiles including geographic/departmental presence, relationship history and business interests to support in the develop of renewal proposals and potentially identify upsell opportunities Ongoing learning, and deepening that knowledge, of the suite of products and services offered and ongoing enhancements and new offerings and how they relate to customers Understand customer business and market trends and suggest ways to help clients address them through education on the product and/or connecting them with the right people internally to address those needs Ensure enhancement requests from clients are routed to product stakeholders Leverage internal sales tools to optimize client engagement, eg. CRM and Cadence systems What We're Looking For Positive, proactive attitude and ability to work well in teams Exceptional skills in listening to clients, articulating ideas and complex information in a clear and concise manner Proven record of maintaining strong relationships with senior members of client organizations, addressing their needs, and maintaining a high level of client satisfaction Goal and action orientated, with ability to organize, multi-task and prioritize in a fast-paced environment Experience in a consultative sales or a client facing role (inside sales, prospecting, sales support, customer support) and in dealing with challenging situations Basic Qualifications Bachelor's degree required (Finance, Economics or related field preferred) Strong MS office (Word, Excel, PowerPoint) skills are required 1-3 years work experience (2 years of experience in financial services industry and/or in a sales/account management role preferred Any knowledge of CRM systems (such as SalesLoft) or research platforms would be advantageous Benefits Health & Wellness: Health care coverage designed for the mind and body. Flexible Downtime: Generous time off helps keep you energized for your time on. Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills. Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference. Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please email:
Apr 21, 2026
Full time
About the Role Grade Level (for internal use): 09 Customer Success Manager, Europe The Team: It's a dynamic global team, where the work changes daily. You are responsible for a successful customer journey and touch points that create long term client engagement, driving adoption, retention, user/usage growth and supporting strategic objectives on the account level. This team will develop and execute data driven processes to deliver world class customer experience. Your role may focus on migration, onboarding or global strategic accounts. The Impact: Your interactions with the client will reaffirm and strengthen the organization's relationship with existing accounts and their decision to work with S&P Market Intelligence. Through delivering a positive overall client experience, supporting strategic objectives on the account level, and driving increased client adoption, this role will educate and spread awareness within our client base about S&P Global Market Intelligence's capabilities. These efforts are a key factor in revenue retention and growth. What's in it for you: We are looking for someone to grow with the company by not only evolving your client relationship skills, but also your industry knowledge and product knowledge to help clients get the most value from market leading analytical solutions and data services. You may evolve your career within the Customer Success Team by growing within your role or shifting your focus within the team towards a more product-focused role. You will also develop skills which will prepare you for relationship management, sales or product specialist roles. Responsibilities Develop and execute proactive, creative, and ongoing contact initiatives in partnership with Marketing, Product, and account team(s) Drive continuous service improvement with ultimate goal/focus of product adoption and usage growth Evolve the profiles on accounts including all affiliations, geographic presence, and business interests through Sales Force Educate and spread awareness within the client-base about our capabilities to increase usage, leveraging the knowledge of product specialists Increase adoption/usage by focusing on distinct users to increase usage and overall increase in number of users Provide platform, product functionality and new release training (on-site or virtually) specific to a user job function, liaise with product management team to master new product enhancements and relay client feedback on an ongoing basis In partnership with our usage analytics team, monitor product usage and develop account profiles including geographic/departmental presence, relationship history and business interests to support in the develop of renewal proposals and potentially identify upsell opportunities Ongoing learning, and deepening that knowledge, of the suite of products and services offered and ongoing enhancements and new offerings and how they relate to customers Understand customer business and market trends and suggest ways to help clients address them through education on the product and/or connecting them with the right people internally to address those needs Ensure enhancement requests from clients are routed to product stakeholders Leverage internal sales tools to optimize client engagement, eg. CRM and Cadence systems What We're Looking For Positive, proactive attitude and ability to work well in teams Exceptional skills in listening to clients, articulating ideas and complex information in a clear and concise manner Proven record of maintaining strong relationships with senior members of client organizations, addressing their needs, and maintaining a high level of client satisfaction Goal and action orientated, with ability to organize, multi-task and prioritize in a fast-paced environment Experience in a consultative sales or a client facing role (inside sales, prospecting, sales support, customer support) and in dealing with challenging situations Basic Qualifications Bachelor's degree required (Finance, Economics or related field preferred) Strong MS office (Word, Excel, PowerPoint) skills are required 1-3 years work experience (2 years of experience in financial services industry and/or in a sales/account management role preferred Any knowledge of CRM systems (such as SalesLoft) or research platforms would be advantageous Benefits Health & Wellness: Health care coverage designed for the mind and body. Flexible Downtime: Generous time off helps keep you energized for your time on. Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills. Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference. Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please email:
Cognite operates at the forefront of industrial digitalization, building AI, and data solutions that solve the world's hardest, highest-impact problems. With unmatched industrial heritage and a comprehensive suite of AI capabilities, including low-code AI agents, Cognite accelerates the digital transformation to drive operational improvements. We thrive in challenges. We challenge assumptions. We execute with speed and ownership. If you view obstacles as signals to step forward - not backwards - you'll feel right at home here. Our Moonshot is bold: Unlock $100B in customer value by 2035, and redefine how global industry works. Join us in this venture where AI and data meet ingenuity, and together, we will forge the path to a smarter, more connected industrial future. How you'll demonstrate Ownership As the Data Science (DS) Leader for Value Delivery Europe, you will own and elevate the Data Science capability across the region. Your primary mission is to build a high-performing team of Data Scientists who deliver scalable, production-ready analytical and agentic solutions that accelerate customer value on Cognite Data Fusion and Dune. You will be responsible for the professional development, methods, quality standards, and delivery excellence of the DS profession while coaching Data Scientists to operate as trusted technical advisors in industrial AI and data-driven workflows. You will ensure DS engagements are repeatable, efficient, customer-centric, and aligned with Cognite's delivery standards. This is a capability-building role-your time spent on billable or customer-facing execution will be limited to 20%, ensuring your focus remains on uplifting the DS community, maturing practices, and driving consistency and technical excellence across pods. The Impact you bring to Cognite Regional Technical Leadership (Data Science) Own the DS function's technical quality across all customer engagements in the region Set and maintain standards for modelling quality, agentic workflows, industrial analytics, data validation, and performance testing Ensure scalable, maintainable, and well-documented analytical solutions across all pods. Champion DS solutions that translate industrial challenges into measurable, value-oriented outcomes Guide teams on interpreting KPI impact, validating model performance, and ensuring business stakeholders understand insights and outputs. Support escalations as a senior technical advisor-ensuring pragmatic, customer centric resolution Scaling & Growth Partner with Sales and Product to ensure DS technical feasibility in scoping and expansions. Ensure DS work accelerates adoption of AI enabled workflows, Dune based solutions, and repeatable industrial patterns. Drive standardization of DS approaches, templates, benchmark metrics, and reusable assets to scale the function. Operational & Delivery Quality Management Ensure DS teams follow disciplined delivery practices including: - clear problem framing - structured exploration - robust modelling & validation - well defined acceptance criteria - telemetry, monitoring, and performance checks Improve portfolio predictability by aligning DS work with PM governance, architecture guidelines, and data engineering readiness. Track DS contribution to delivery health, model quality, and customer outcomes. Lead, mentor, and develop the Data Science community across Value Delivery Europe. Define the DS competency framework and build learning pathways covering: - statistics, machine learning, optimisation - deep learning, generative models, agentic frameworks - industrial domain context - Dune workflows and UI based logic - communication, consulting, and delivery excellence Run DS guilds, brown bags, technical shows and tells, and practice reviews. Recruit top DS talent, shape onboarding, and grow internal leaders. Ensure DS teams work seamlessly with PMs, Solution Architects, Data Engineers, Product Ambassadors, and Customer Success. Provide structured feedback loops to Product and Engineering on tooling gaps, bugs, and feature improvements. Support cross functional alignment on best practices for modelling, data readiness, and solution reliability Required Qualifications 7-10+ years in Data Science, Machine Learning, Agentic systems, or industrial analytics roles Proven track record delivering data driven solutions in production-preferably in industrial, asset heavy, or mission critical environments Experience leading technical teams or DS communities Strong applied background in mathematics, statistics, ML, optimisation, or agentic workflows. Ability to translate industrial problems into analytical, predictive, or agent based solutions Familiarity with full stack DS: - backend logic (Python/SQL/pipelines) - UI/workflow experience (Dune, low code/no code, visual interfaces) Excellent communication skills-able to explain complex technical concepts to non technical stakeholders High delivery orientation with strong problem solving and analytical thinking Mindset: Passionate about growing people, uplifting technical depth, and maturing DS practices Curious, experimental, and willing to adopt new frameworks, including Dune based development Collaborative, structured, and committed to customer value and operational excellence Thrives in high growth, rapidly evolving environments A snapshot of our many perks and benefits as a Cogniter Join an organization of 60 different nationalities with Diversity, Equality and Inclusion (DEI) in focus A highly modern and fun working environment with sublime culture across the organization, follow us on to know more Flat structure with direct access to decision makers Opportunity to work with and learn from some of the best people on some of the most ambitious projects found anywhere, across industries, with cutting edge technology Join ourHUB ️ to be part of the conversation directly with Cogniters and our partners. Get access to private health services with Cognite Care. Hungry? We've got your back. A subsidized lunch at the canteen is delivered by the chefs at Fornebuporten (Aker Tech House) Our ownCognite exclusive coffee bar with the friendliest baristas is here to brew coffee for coffee lovers, tea for tea lovers, smoothie for smoothie lovers, and the baristas creative concoctions when the mood strikes. We take your mental and physical health seriously by having a broad health offering and a free membership to our fully staffed gym on site. We're globally recognized domain experts with an international presence that spans Phoenix, Houston, Oslo Tokyo, Bengaluru, and Abu Dhabi. Cognite is committed to creating a diverse and inclusive environment at work and is proud to be an equal opportunity employer. All qualified applicants will receive the same level of consideration for employment.
Apr 21, 2026
Full time
Cognite operates at the forefront of industrial digitalization, building AI, and data solutions that solve the world's hardest, highest-impact problems. With unmatched industrial heritage and a comprehensive suite of AI capabilities, including low-code AI agents, Cognite accelerates the digital transformation to drive operational improvements. We thrive in challenges. We challenge assumptions. We execute with speed and ownership. If you view obstacles as signals to step forward - not backwards - you'll feel right at home here. Our Moonshot is bold: Unlock $100B in customer value by 2035, and redefine how global industry works. Join us in this venture where AI and data meet ingenuity, and together, we will forge the path to a smarter, more connected industrial future. How you'll demonstrate Ownership As the Data Science (DS) Leader for Value Delivery Europe, you will own and elevate the Data Science capability across the region. Your primary mission is to build a high-performing team of Data Scientists who deliver scalable, production-ready analytical and agentic solutions that accelerate customer value on Cognite Data Fusion and Dune. You will be responsible for the professional development, methods, quality standards, and delivery excellence of the DS profession while coaching Data Scientists to operate as trusted technical advisors in industrial AI and data-driven workflows. You will ensure DS engagements are repeatable, efficient, customer-centric, and aligned with Cognite's delivery standards. This is a capability-building role-your time spent on billable or customer-facing execution will be limited to 20%, ensuring your focus remains on uplifting the DS community, maturing practices, and driving consistency and technical excellence across pods. The Impact you bring to Cognite Regional Technical Leadership (Data Science) Own the DS function's technical quality across all customer engagements in the region Set and maintain standards for modelling quality, agentic workflows, industrial analytics, data validation, and performance testing Ensure scalable, maintainable, and well-documented analytical solutions across all pods. Champion DS solutions that translate industrial challenges into measurable, value-oriented outcomes Guide teams on interpreting KPI impact, validating model performance, and ensuring business stakeholders understand insights and outputs. Support escalations as a senior technical advisor-ensuring pragmatic, customer centric resolution Scaling & Growth Partner with Sales and Product to ensure DS technical feasibility in scoping and expansions. Ensure DS work accelerates adoption of AI enabled workflows, Dune based solutions, and repeatable industrial patterns. Drive standardization of DS approaches, templates, benchmark metrics, and reusable assets to scale the function. Operational & Delivery Quality Management Ensure DS teams follow disciplined delivery practices including: - clear problem framing - structured exploration - robust modelling & validation - well defined acceptance criteria - telemetry, monitoring, and performance checks Improve portfolio predictability by aligning DS work with PM governance, architecture guidelines, and data engineering readiness. Track DS contribution to delivery health, model quality, and customer outcomes. Lead, mentor, and develop the Data Science community across Value Delivery Europe. Define the DS competency framework and build learning pathways covering: - statistics, machine learning, optimisation - deep learning, generative models, agentic frameworks - industrial domain context - Dune workflows and UI based logic - communication, consulting, and delivery excellence Run DS guilds, brown bags, technical shows and tells, and practice reviews. Recruit top DS talent, shape onboarding, and grow internal leaders. Ensure DS teams work seamlessly with PMs, Solution Architects, Data Engineers, Product Ambassadors, and Customer Success. Provide structured feedback loops to Product and Engineering on tooling gaps, bugs, and feature improvements. Support cross functional alignment on best practices for modelling, data readiness, and solution reliability Required Qualifications 7-10+ years in Data Science, Machine Learning, Agentic systems, or industrial analytics roles Proven track record delivering data driven solutions in production-preferably in industrial, asset heavy, or mission critical environments Experience leading technical teams or DS communities Strong applied background in mathematics, statistics, ML, optimisation, or agentic workflows. Ability to translate industrial problems into analytical, predictive, or agent based solutions Familiarity with full stack DS: - backend logic (Python/SQL/pipelines) - UI/workflow experience (Dune, low code/no code, visual interfaces) Excellent communication skills-able to explain complex technical concepts to non technical stakeholders High delivery orientation with strong problem solving and analytical thinking Mindset: Passionate about growing people, uplifting technical depth, and maturing DS practices Curious, experimental, and willing to adopt new frameworks, including Dune based development Collaborative, structured, and committed to customer value and operational excellence Thrives in high growth, rapidly evolving environments A snapshot of our many perks and benefits as a Cogniter Join an organization of 60 different nationalities with Diversity, Equality and Inclusion (DEI) in focus A highly modern and fun working environment with sublime culture across the organization, follow us on to know more Flat structure with direct access to decision makers Opportunity to work with and learn from some of the best people on some of the most ambitious projects found anywhere, across industries, with cutting edge technology Join ourHUB ️ to be part of the conversation directly with Cogniters and our partners. Get access to private health services with Cognite Care. Hungry? We've got your back. A subsidized lunch at the canteen is delivered by the chefs at Fornebuporten (Aker Tech House) Our ownCognite exclusive coffee bar with the friendliest baristas is here to brew coffee for coffee lovers, tea for tea lovers, smoothie for smoothie lovers, and the baristas creative concoctions when the mood strikes. We take your mental and physical health seriously by having a broad health offering and a free membership to our fully staffed gym on site. We're globally recognized domain experts with an international presence that spans Phoenix, Houston, Oslo Tokyo, Bengaluru, and Abu Dhabi. Cognite is committed to creating a diverse and inclusive environment at work and is proud to be an equal opportunity employer. All qualified applicants will receive the same level of consideration for employment.
About the Role The Customer Success Manager will partner with some of Maze's most impactful customers, helping them adopt Maze effectively while elevating their research maturity and confidence. This is a consultative, education-forward role, blending product expertise with research guidance, strategic advisory, and renewal ownership. You'll thrive here if you're a proactive educator, a strong relationship builder, and someone who loves helping customers unlock new capabilities through better research practices. Your remit spans driving adoption, strengthening research workflows, delivering measurable value, and owning renewal success for your book. What You'll Do Customer Education & Research Enablement Support customers in adopting Maze effectively and building confidence in their research practice. Advise on research methodologies, study design best practices, participant recruitment strategies, and insight analysis. Tailor guidance to customers across a wide research maturity range-from seasoned UXRs to teams new to research. Help customers scale research beyond individuals into broader cross functional teams. Portfolio Ownership (Adoption + Full Renewal Ownership) Own the post sale relationship and renewal strategy for a mid upper commercial book across emerging EMEA accounts. Drive adoption depth, feature utilization, and long term engagement across multiple teams and organizational levels. Fully own the renewal motion-pricing, quoting, negotiation, forecasting, and value narrative. Maintain strong, predictable renewal forecasting and manage risk early. Develop deep product expertise to guide customers on advanced capabilities and new features. Expansion Identification & Partnership Identify new champions, emerging use cases, workflow expansion, and organizational signals that point to healthy upsell or cross sell pathways. Qualify expansion opportunities and collaborate with AMs/AEs on structuring, forecasting, and progressing the commercial motion. Partner with AMs/AEs directly on large, multi team, or complex expansion initiatives where they lead the commercial negotiation. Executive & Strategic Guidance Advise senior stakeholders-Design Directors, Heads of Research, VP Product, and occasionally C suite-on integrating continuous research into their product development processes. Guide customers through organizational change and research maturity acceleration, helping Maze become a central part of how they build products. Deliver strategic recommendations that tie Maze usage directly to business outcomes. High Impact Business Reviews Lead structured Executive Business Reviews (EBRs) that showcase value, measurable impact, usage trends, insights, and aligned next steps. Surface opportunities to deepen adoption and expand Maze into additional teams. Cross Functional Partnership & Voice of Customer Act as the Voice of the Customer, surfacing adoption blockers, research trends, product feedback, and insights to Product, Research Partners, and GTM leadership. Collaborate with Product to shape roadmap priorities informed by customer behavior. Work with Marketing and Research Partners to amplify customer stories, best practices, and referenceability. Who You Are Experience 3+ years in Customer Success, Strategic Account Management, or Consulting in a B2B SaaS environment. Experience supporting Enterprise or mid market customers, ideally with product, design, research, or technical audiences. Strong history of owning renewals and driving retention outcomes. Skills & Strengths Research savvy: Comfortable learning, discussing, and guiding research workflows (no formal UXR background required). Teacher mindset: Skilled at translating complex concepts into clear, confidence building guidance. Product fluent: You become an expert in Maze and use that fluency to guide customers at scale. Analytical: Able to interpret customer usage, identify patterns, and turn insights into action. Executive presence: Confident leading strategic conversations with senior stakeholders. Startup ready: Thrives in ambiguity, adapts quickly, and builds structure in evolving processes. Operationally strong: Organized, proactive, and dependable in managing a dynamic book. Bonus Background or coursework in UX research, product design, behavioral science, or adjacent fields. Prior experience supporting research, design, or product teams. Location UK, Ireland, Portugal, Spain, or Netherlands. Inclusivity and Pay We are dedicated to building an equitable, inclusive, and authentic workspace. Unique and diverse perspectives are welcomed, and continuous growth is encouraged. We celebrate non traditional life routes and encourage you to apply should you connect with this job description or the Maze culture. Benefits Health insurance with international coverage, vision, and dental: 100% of the team member premium paid For some locations, coverage options vary, please see our benefits pages for more information Free access to proper mental health care, unlimited virtual therapy sessions (with a human) and 24/7 access to resources Life and Disability Insurance, 100% of the team member premium paid Flexible time off Meaningful equity Company retreats, fully paid for by Maze New MacBook (laptop), paid for by Maze Paid Family leave: 16 weeks for birth or adoptive parents $500/month to be used for dependent health insurance coverage If you don't have dependents to add to your plan, you will still get access to this money to be used at your discretion to get the benefits that matter to you with our flexible a maze ing benefits - gym memberships, co working spaces, food, travel, whatever! $1,500 remote work setup fund to ensure you can set up a productive workspace Flexible work schedule where you manage your own working hours Monthly Bonus.ly points that are awarded to others to recognize teamwork, dedication and helpfulness - points can be cashed out for gift cards and more Virtual social engagements randomly throughout the year SWAG, we have some really cool swag Open, transparent culture that includes virtual: coffee chats, bi weekly all hans meetings, and more Check out all of our a maze ing benefits here.
Apr 20, 2026
Full time
About the Role The Customer Success Manager will partner with some of Maze's most impactful customers, helping them adopt Maze effectively while elevating their research maturity and confidence. This is a consultative, education-forward role, blending product expertise with research guidance, strategic advisory, and renewal ownership. You'll thrive here if you're a proactive educator, a strong relationship builder, and someone who loves helping customers unlock new capabilities through better research practices. Your remit spans driving adoption, strengthening research workflows, delivering measurable value, and owning renewal success for your book. What You'll Do Customer Education & Research Enablement Support customers in adopting Maze effectively and building confidence in their research practice. Advise on research methodologies, study design best practices, participant recruitment strategies, and insight analysis. Tailor guidance to customers across a wide research maturity range-from seasoned UXRs to teams new to research. Help customers scale research beyond individuals into broader cross functional teams. Portfolio Ownership (Adoption + Full Renewal Ownership) Own the post sale relationship and renewal strategy for a mid upper commercial book across emerging EMEA accounts. Drive adoption depth, feature utilization, and long term engagement across multiple teams and organizational levels. Fully own the renewal motion-pricing, quoting, negotiation, forecasting, and value narrative. Maintain strong, predictable renewal forecasting and manage risk early. Develop deep product expertise to guide customers on advanced capabilities and new features. Expansion Identification & Partnership Identify new champions, emerging use cases, workflow expansion, and organizational signals that point to healthy upsell or cross sell pathways. Qualify expansion opportunities and collaborate with AMs/AEs on structuring, forecasting, and progressing the commercial motion. Partner with AMs/AEs directly on large, multi team, or complex expansion initiatives where they lead the commercial negotiation. Executive & Strategic Guidance Advise senior stakeholders-Design Directors, Heads of Research, VP Product, and occasionally C suite-on integrating continuous research into their product development processes. Guide customers through organizational change and research maturity acceleration, helping Maze become a central part of how they build products. Deliver strategic recommendations that tie Maze usage directly to business outcomes. High Impact Business Reviews Lead structured Executive Business Reviews (EBRs) that showcase value, measurable impact, usage trends, insights, and aligned next steps. Surface opportunities to deepen adoption and expand Maze into additional teams. Cross Functional Partnership & Voice of Customer Act as the Voice of the Customer, surfacing adoption blockers, research trends, product feedback, and insights to Product, Research Partners, and GTM leadership. Collaborate with Product to shape roadmap priorities informed by customer behavior. Work with Marketing and Research Partners to amplify customer stories, best practices, and referenceability. Who You Are Experience 3+ years in Customer Success, Strategic Account Management, or Consulting in a B2B SaaS environment. Experience supporting Enterprise or mid market customers, ideally with product, design, research, or technical audiences. Strong history of owning renewals and driving retention outcomes. Skills & Strengths Research savvy: Comfortable learning, discussing, and guiding research workflows (no formal UXR background required). Teacher mindset: Skilled at translating complex concepts into clear, confidence building guidance. Product fluent: You become an expert in Maze and use that fluency to guide customers at scale. Analytical: Able to interpret customer usage, identify patterns, and turn insights into action. Executive presence: Confident leading strategic conversations with senior stakeholders. Startup ready: Thrives in ambiguity, adapts quickly, and builds structure in evolving processes. Operationally strong: Organized, proactive, and dependable in managing a dynamic book. Bonus Background or coursework in UX research, product design, behavioral science, or adjacent fields. Prior experience supporting research, design, or product teams. Location UK, Ireland, Portugal, Spain, or Netherlands. Inclusivity and Pay We are dedicated to building an equitable, inclusive, and authentic workspace. Unique and diverse perspectives are welcomed, and continuous growth is encouraged. We celebrate non traditional life routes and encourage you to apply should you connect with this job description or the Maze culture. Benefits Health insurance with international coverage, vision, and dental: 100% of the team member premium paid For some locations, coverage options vary, please see our benefits pages for more information Free access to proper mental health care, unlimited virtual therapy sessions (with a human) and 24/7 access to resources Life and Disability Insurance, 100% of the team member premium paid Flexible time off Meaningful equity Company retreats, fully paid for by Maze New MacBook (laptop), paid for by Maze Paid Family leave: 16 weeks for birth or adoptive parents $500/month to be used for dependent health insurance coverage If you don't have dependents to add to your plan, you will still get access to this money to be used at your discretion to get the benefits that matter to you with our flexible a maze ing benefits - gym memberships, co working spaces, food, travel, whatever! $1,500 remote work setup fund to ensure you can set up a productive workspace Flexible work schedule where you manage your own working hours Monthly Bonus.ly points that are awarded to others to recognize teamwork, dedication and helpfulness - points can be cashed out for gift cards and more Virtual social engagements randomly throughout the year SWAG, we have some really cool swag Open, transparent culture that includes virtual: coffee chats, bi weekly all hans meetings, and more Check out all of our a maze ing benefits here.
About the Role Customer Success Manager, Europe Grade Level (for internal use): 09 The Team It's a dynamic global team, where the work changes daily. You are responsible for a successful customer journey and touch points that create long term client engagement, driving adoption, retention, user/usage growth and supporting strategic objectives on the account level. This team will develop and execute data driven processes to deliver world class customer experience. Your role may focus on migration, onboarding or global strategic accounts. The Impact Your interactions with the client will reaffirm and strengthen the organization's relationship with existing accounts and their decision to work with S&P Market Intelligence. By delivering a positive overall client experience, supporting strategic objectives on the account level, and driving increased client adoption, this role will educate and spread awareness within our client base about S&P Global Market Intelligence's capabilities. These efforts are a key factor in revenue retention and growth. What's in it for you We are looking for someone to grow with the company by not only evolving your client relationship skills, but also your industry knowledge and product knowledge to help clients get the most value from market leading analytical solutions and data services. You may evolve your career within the Customer Success Team by growing within your role or shifting focus toward a more product focused role. You will also develop skills that prepare you for relationship management, sales or product specialist roles. Responsibilities Develop and execute proactive, creative, and ongoing contact initiatives in partnership with Marketing, Product, and account team(s) Drive continuous service improvement with ultimate goal/focus of product adoption and usage growth Evolve the profiles on accounts including all affiliations, geographic presence, and business interests through Salesforce Educate and spread awareness within the client base about our capabilities to increase usage, leveraging the knowledge of product specialists to increase adoption/usage by focusing on distinct users Provide platform, product functionality and new release training (on site or virtually) specific to a user job function, and liaise with product management to master new product enhancements and relay client feedback on an ongoing basis In partnership with our usage analytics team, monitor product usage and develop account profiles-including geographic/departmental presence, relationship history and business interests-to support renewal proposals and identify upsell opportunities Ongoing learning, and deepening that knowledge, of the suite of products and services offered and ongoing enhancements and new offerings and how they relate to customers Understand customer business and market trends and suggest ways to help clients address them through education on the product and/or connecting them with the right people internally to address those needs Ensure enhancement requests from clients are routed to product stakeholders Leverage internal sales tools to optimize client engagement, e.g., CRM and cadence systems What We're Looking For Positive, proactive attitude and ability to work well in teams Exceptional skills in listening to clients, articulating ideas and complex information in a clear and concise manner Proven record of maintaining strong relationships with senior members of client organizations, addressing their needs, and maintaining a high level of client satisfaction Goal and action oriented, with ability to organize, multi task and prioritize in a fast paced environment Experience in a consultative sales or a client facing role (inside sales, prospecting, sales support, customer support) and in dealing with challenging situations Basic Qualifications Bachelor's degree required (Finance, Economics or related field preferred) Strong MS Office (Word, Excel, PowerPoint) skills are required 1 3 years work experience (2 years of experience in financial services industry and/or in a sales/account management role preferred) Any knowledge of CRM systems (such as SalesLoft) or research platforms would be advantageous Benefits Health & Wellness: Health care coverage designed for the mind and body Flexible Downtime: Generous time off helps keep you energized for your time on Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company matched student loan contribution, and financial wellness programs Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best in class benefits for families Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference For more information on benefits by country visit: Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to and your request will be forwarded to the appropriate person. Job ID: 324723 Posted On: 2026-04-16 Location: London, United Kingdom
Apr 20, 2026
Full time
About the Role Customer Success Manager, Europe Grade Level (for internal use): 09 The Team It's a dynamic global team, where the work changes daily. You are responsible for a successful customer journey and touch points that create long term client engagement, driving adoption, retention, user/usage growth and supporting strategic objectives on the account level. This team will develop and execute data driven processes to deliver world class customer experience. Your role may focus on migration, onboarding or global strategic accounts. The Impact Your interactions with the client will reaffirm and strengthen the organization's relationship with existing accounts and their decision to work with S&P Market Intelligence. By delivering a positive overall client experience, supporting strategic objectives on the account level, and driving increased client adoption, this role will educate and spread awareness within our client base about S&P Global Market Intelligence's capabilities. These efforts are a key factor in revenue retention and growth. What's in it for you We are looking for someone to grow with the company by not only evolving your client relationship skills, but also your industry knowledge and product knowledge to help clients get the most value from market leading analytical solutions and data services. You may evolve your career within the Customer Success Team by growing within your role or shifting focus toward a more product focused role. You will also develop skills that prepare you for relationship management, sales or product specialist roles. Responsibilities Develop and execute proactive, creative, and ongoing contact initiatives in partnership with Marketing, Product, and account team(s) Drive continuous service improvement with ultimate goal/focus of product adoption and usage growth Evolve the profiles on accounts including all affiliations, geographic presence, and business interests through Salesforce Educate and spread awareness within the client base about our capabilities to increase usage, leveraging the knowledge of product specialists to increase adoption/usage by focusing on distinct users Provide platform, product functionality and new release training (on site or virtually) specific to a user job function, and liaise with product management to master new product enhancements and relay client feedback on an ongoing basis In partnership with our usage analytics team, monitor product usage and develop account profiles-including geographic/departmental presence, relationship history and business interests-to support renewal proposals and identify upsell opportunities Ongoing learning, and deepening that knowledge, of the suite of products and services offered and ongoing enhancements and new offerings and how they relate to customers Understand customer business and market trends and suggest ways to help clients address them through education on the product and/or connecting them with the right people internally to address those needs Ensure enhancement requests from clients are routed to product stakeholders Leverage internal sales tools to optimize client engagement, e.g., CRM and cadence systems What We're Looking For Positive, proactive attitude and ability to work well in teams Exceptional skills in listening to clients, articulating ideas and complex information in a clear and concise manner Proven record of maintaining strong relationships with senior members of client organizations, addressing their needs, and maintaining a high level of client satisfaction Goal and action oriented, with ability to organize, multi task and prioritize in a fast paced environment Experience in a consultative sales or a client facing role (inside sales, prospecting, sales support, customer support) and in dealing with challenging situations Basic Qualifications Bachelor's degree required (Finance, Economics or related field preferred) Strong MS Office (Word, Excel, PowerPoint) skills are required 1 3 years work experience (2 years of experience in financial services industry and/or in a sales/account management role preferred) Any knowledge of CRM systems (such as SalesLoft) or research platforms would be advantageous Benefits Health & Wellness: Health care coverage designed for the mind and body Flexible Downtime: Generous time off helps keep you energized for your time on Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company matched student loan contribution, and financial wellness programs Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best in class benefits for families Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference For more information on benefits by country visit: Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to and your request will be forwarded to the appropriate person. Job ID: 324723 Posted On: 2026-04-16 Location: London, United Kingdom
At Board, we help enterprises plan smarter, drive outcomes and lead transformation with one single Intelligent Planning Platform. Trusted by thousands of leading organizations, over the last 28 years we have designed our Product with enterprise planning agility in mind and the passionate care of our people as our main driver. We strongly believe every colleague brings unique value to our whole. We collaborate openly and effectively to deliver results and celebrate our shared success, thrive on innovation and embrace a growth mindset to aim higher every day. Do you enjoy finding solutions aimed at improving customers' life? Are you detail-oriented yet able to communicate at a high level? Do you have the personality, the systematic approach, and the know-how to align internal, external and partner organizations through the customer journey? If so, keep reading. Board is looking for a dynamic candidate who has a proven customer success experience to support Board customers on their journey from prospects to active users and on to lifelong advocates of Board solutions. You do this by securing customer adoption, minimizing churn rates and advocating internally on their behalf to help ensure Board solutions are customer-led. As a Board Customer Success Manager you will focus on retaining, building and growing the current customer base. Working closely with the Sales Teams and acting as a bridge between various teams, and external partners, to make sure that our customers are set up for success. You will also be instrumental in creating long lasting partnerships and responsible for driving positive outcomes. You know how to curate plans for customers that drive successful deployment, user adoption as well as being able to demonstrate in a tangible way to your customer portfolio ongoing health, the ROI value they are achieving by using Board and be a trusted advisor to them. This is a unique opportunity to get involved in a highly visible, fast scaling SaaS cloud company. Responsibilities Drive and create a value realization working plan for the customers by being outcome focused and understanding how that can be measured and presented to the customer to prove continually tangible value. Sustain business growth and profitability by maximizing value and minimizing risk of churn. Intervene through proactive customer engagement to prevent support issues, foster customer loyalty, and promote good business relationships. Problem solve effectively by coordinating and facilitating internally to ensure customer issues are addressed and resolved. Plan and deliver effective outcome focused customer kick offs and regular business reviews to build long term relationships and trust. Maximize value for customers by ensuring they have the tools and resources they need (coordinating the creation of them if they do not exist). Requirements 3+ years of expertise in Enterprise level Customer Success Management, Consulting or Sales. Ability to align the internal resources to meet and exceed customer requirements and deadlines. Stellar presentation skills, client management and written communication skills. Experience working with customers undergoing enterprise transformation ideally with organizational change management and/or project management skills/qualifications. Fluency in additional European languages considered an advantage. Willingness to travel to the client's location as and when required. Ability to manage and support your own book of business. Professional curiosity coupled with a proactive and analytical customer driven mentality. Executive presence and communication skills, ability to translate technical information to all involved stakeholders. Ability to handle multiple competing priorities and adapt to change. Capacity to remain calm under pressure but react with urgency. Our Commitment to Diversity and Inclusion Join a company that believes in the added value of diversity, inclusion, and belonging. We foster a working environment in which all people are respected and valued, for all aspects which make them unique. We hire you for who you are, and we want you to bring your true self to work every day! Board International is an equal opportunity employer and is committed to a diverse and inclusive workforce.
Apr 19, 2026
Full time
At Board, we help enterprises plan smarter, drive outcomes and lead transformation with one single Intelligent Planning Platform. Trusted by thousands of leading organizations, over the last 28 years we have designed our Product with enterprise planning agility in mind and the passionate care of our people as our main driver. We strongly believe every colleague brings unique value to our whole. We collaborate openly and effectively to deliver results and celebrate our shared success, thrive on innovation and embrace a growth mindset to aim higher every day. Do you enjoy finding solutions aimed at improving customers' life? Are you detail-oriented yet able to communicate at a high level? Do you have the personality, the systematic approach, and the know-how to align internal, external and partner organizations through the customer journey? If so, keep reading. Board is looking for a dynamic candidate who has a proven customer success experience to support Board customers on their journey from prospects to active users and on to lifelong advocates of Board solutions. You do this by securing customer adoption, minimizing churn rates and advocating internally on their behalf to help ensure Board solutions are customer-led. As a Board Customer Success Manager you will focus on retaining, building and growing the current customer base. Working closely with the Sales Teams and acting as a bridge between various teams, and external partners, to make sure that our customers are set up for success. You will also be instrumental in creating long lasting partnerships and responsible for driving positive outcomes. You know how to curate plans for customers that drive successful deployment, user adoption as well as being able to demonstrate in a tangible way to your customer portfolio ongoing health, the ROI value they are achieving by using Board and be a trusted advisor to them. This is a unique opportunity to get involved in a highly visible, fast scaling SaaS cloud company. Responsibilities Drive and create a value realization working plan for the customers by being outcome focused and understanding how that can be measured and presented to the customer to prove continually tangible value. Sustain business growth and profitability by maximizing value and minimizing risk of churn. Intervene through proactive customer engagement to prevent support issues, foster customer loyalty, and promote good business relationships. Problem solve effectively by coordinating and facilitating internally to ensure customer issues are addressed and resolved. Plan and deliver effective outcome focused customer kick offs and regular business reviews to build long term relationships and trust. Maximize value for customers by ensuring they have the tools and resources they need (coordinating the creation of them if they do not exist). Requirements 3+ years of expertise in Enterprise level Customer Success Management, Consulting or Sales. Ability to align the internal resources to meet and exceed customer requirements and deadlines. Stellar presentation skills, client management and written communication skills. Experience working with customers undergoing enterprise transformation ideally with organizational change management and/or project management skills/qualifications. Fluency in additional European languages considered an advantage. Willingness to travel to the client's location as and when required. Ability to manage and support your own book of business. Professional curiosity coupled with a proactive and analytical customer driven mentality. Executive presence and communication skills, ability to translate technical information to all involved stakeholders. Ability to handle multiple competing priorities and adapt to change. Capacity to remain calm under pressure but react with urgency. Our Commitment to Diversity and Inclusion Join a company that believes in the added value of diversity, inclusion, and belonging. We foster a working environment in which all people are respected and valued, for all aspects which make them unique. We hire you for who you are, and we want you to bring your true self to work every day! Board International is an equal opportunity employer and is committed to a diverse and inclusive workforce.
Join Appear as our first Customer Success Manager in the UK and be the driving force behind customer outcomes, retention, and growth in a company transforming how the world watches live events. About Appear & the Opportunity Appear is a global leader in live production technology, trusted by the world's leading content creators to deliver the highest-profile live media with integrity and efficiency. With centres of excellence across Oslo, Sweden, Southampton, Singapore and Los Angeles, we combine deep engineering expertise with a passion for innovation. This is a newly created role and a unique opportunity to build something from the ground up. As Customer Success Manager for EMEA, you will be working at the intersection of customer relationships, technical delivery, and commercial growth. You will report directly to the UK Regional GM & SVP EMEA and collaborate closely with support, commercial, and product teams globally. You are joining at an exciting moment: Appear is establishing its Customer Success programme across regions, and your work in the EMEA will directly inform how we scale this globally. Your Responsibilities Customer Lifecycle & Programme Execution Execute the Customer Success programme using defined playbooks, cadences, and workflows Support local teams through all phases of the customer success programme. Ensure a consistent and high-quality customer journey across the EMEA region Feed regional insights back to improve global CS frameworks and tooling Customer Success Delivery Manage a portfolio of customers, driving adoption, value realisation, and long-term retention Establish and maintain regular engagement cadences - QBRs, check ins, and tailored success plans in collaboration with Account owners Monitor customer health proactively and address risks before they escalte Identify expansion opportunities in close collaboration with the Commercial team Support Alignment & Data Quality Ensure correct data and usage in support and customer success tooling Maintain accurate customer data and activity tracking across systems Collaborate with support and customer success teams to ensure smooth case handling and escalation Identify process gaps and contribute improvements to global operations Must-Have Experience Experience driving customer relations and lifecycle in a structured way Comfortable working with CRM, CSM or support systems (e.g. Zendesk, Salesforce) and committed to data quality Strong ability to collaborate across support, sales, and product teams in a matrix environment Commercial mindset - able to identify risks and opportunities within a customer portfolio Nice to Have Background in technical B2B environments (hardware/software products) Exposure to support operations or service delivery functions Experience in a newly established or scaling CS function Experience from working in a matrix organization Familiarity with EMEA/UK market dynamics What Does Success Look Like? In this role, you will be measured on outcomes that matter: high customer engagement across your portfolio, strong retention rates, positive customer satisfaction (CSAT/NPS), and clear visibility of customer health and risks. We also expect you to be a reliable contributor to process improvement - surfacing feedback that helps Appear get better at serving its customers globally. Why Appear? Be part of an industry-leading company trusted by the world's largest broadcasters, sports leagues, and content creators A genuinely new role - you will have real ownership and direct impact on outcomes that matter to the business Close collaboration with global leadership and operations teams across Oslo, UK, and North America A blend of customer-facing work and strategic influence - not just account management, but programme shaping Hybrid working policy and flexible hours to support work-life balance Travel and medical insurance coverage Full salary during parental leave Defined contribution pension plan Vibrant social culture with regular team events, sponsored communities, and informal after-works Practical Information Location: UK (preferably), with some travel across Europe for customer meetings and alignment with HQ Language requirements: Excellent spoken and written English required. Preferably professionally proficient in a second language, e.g. French, German, Spanish Application deadline: We consider applicants on a rolling basis - apply early Education: Bachelor's degree (Business, Engineering or similar) preferred; experience is more important than formal qualifications
Apr 19, 2026
Full time
Join Appear as our first Customer Success Manager in the UK and be the driving force behind customer outcomes, retention, and growth in a company transforming how the world watches live events. About Appear & the Opportunity Appear is a global leader in live production technology, trusted by the world's leading content creators to deliver the highest-profile live media with integrity and efficiency. With centres of excellence across Oslo, Sweden, Southampton, Singapore and Los Angeles, we combine deep engineering expertise with a passion for innovation. This is a newly created role and a unique opportunity to build something from the ground up. As Customer Success Manager for EMEA, you will be working at the intersection of customer relationships, technical delivery, and commercial growth. You will report directly to the UK Regional GM & SVP EMEA and collaborate closely with support, commercial, and product teams globally. You are joining at an exciting moment: Appear is establishing its Customer Success programme across regions, and your work in the EMEA will directly inform how we scale this globally. Your Responsibilities Customer Lifecycle & Programme Execution Execute the Customer Success programme using defined playbooks, cadences, and workflows Support local teams through all phases of the customer success programme. Ensure a consistent and high-quality customer journey across the EMEA region Feed regional insights back to improve global CS frameworks and tooling Customer Success Delivery Manage a portfolio of customers, driving adoption, value realisation, and long-term retention Establish and maintain regular engagement cadences - QBRs, check ins, and tailored success plans in collaboration with Account owners Monitor customer health proactively and address risks before they escalte Identify expansion opportunities in close collaboration with the Commercial team Support Alignment & Data Quality Ensure correct data and usage in support and customer success tooling Maintain accurate customer data and activity tracking across systems Collaborate with support and customer success teams to ensure smooth case handling and escalation Identify process gaps and contribute improvements to global operations Must-Have Experience Experience driving customer relations and lifecycle in a structured way Comfortable working with CRM, CSM or support systems (e.g. Zendesk, Salesforce) and committed to data quality Strong ability to collaborate across support, sales, and product teams in a matrix environment Commercial mindset - able to identify risks and opportunities within a customer portfolio Nice to Have Background in technical B2B environments (hardware/software products) Exposure to support operations or service delivery functions Experience in a newly established or scaling CS function Experience from working in a matrix organization Familiarity with EMEA/UK market dynamics What Does Success Look Like? In this role, you will be measured on outcomes that matter: high customer engagement across your portfolio, strong retention rates, positive customer satisfaction (CSAT/NPS), and clear visibility of customer health and risks. We also expect you to be a reliable contributor to process improvement - surfacing feedback that helps Appear get better at serving its customers globally. Why Appear? Be part of an industry-leading company trusted by the world's largest broadcasters, sports leagues, and content creators A genuinely new role - you will have real ownership and direct impact on outcomes that matter to the business Close collaboration with global leadership and operations teams across Oslo, UK, and North America A blend of customer-facing work and strategic influence - not just account management, but programme shaping Hybrid working policy and flexible hours to support work-life balance Travel and medical insurance coverage Full salary during parental leave Defined contribution pension plan Vibrant social culture with regular team events, sponsored communities, and informal after-works Practical Information Location: UK (preferably), with some travel across Europe for customer meetings and alignment with HQ Language requirements: Excellent spoken and written English required. Preferably professionally proficient in a second language, e.g. French, German, Spanish Application deadline: We consider applicants on a rolling basis - apply early Education: Bachelor's degree (Business, Engineering or similar) preferred; experience is more important than formal qualifications
EMEA Head of Sales, Workflow solutions page is loaded EMEA Head of Sales, Workflow solutionslocations: GBR-London-5 Canada Squaretime type: Full timeposted on: Posted Todayjob requisition id: RGroup Director, Head of Sales - EMEA Workflow SolutionsData & Analytics DivisionWe are seeking an accomplished and visionary Group Director, Head of Sales - EMEA Trading & Investment Solutions to join our senior leadership team. This role carries full accountability for driving EMEA revenue growth across investment banking, wealth management, execution, and trading solutions, serving both buy-side and sell-side institutions. You will lead large, diverse sales teams across the region, shape go-to-market strategy, and partner closely with product, technology, and customer success to deliver differentiated, client-led outcomes. Success in this role requires deep market credibility, strong executive presence, and a passion for building enduring customer partnerships. What You'll Be Doing: Lead, coach and develop a high-performing management layer, strengthening succession, performance management, and leadership capability across EMEA. Own and deliver against a double digit annual gross sales target, driving sustainable growth across existing and new clients. Lead commercial strategy across sell-side and buy-side segments, with responsibility for trading and execution solutions including FX, electronic trading platforms, Fixed Income, Equities, Energy, and Commodities. Act as a senior client advocate, ensuring customer needs directly shape sales strategy and execution. Shape the multiyear commercial and go-to-market strategy, driving transformation, sales excellence and operating rhythm discipline. Build and maintain senior-level client relationships across trading desks and executive stakeholders. Partner with Product, Technology, Legal, Finance, and Customer Success teams. Foster cross-regional alignment and collaborate closely with global trading leadership to ensure consistent execution Act as a thought leader within the executive leadership team. Ensure compliance with regulatory and legislative requirements across EMEA. Who We're Looking For : We're looking for an exceptional senior commercial leader-one who combines deep market expertise with enterprise level leadership, strong people stewardship, and the ability to influence across complex global environments. You will bring: Extensive senior leadership experience within capital markets, electronic trading, or execution solutions across EMEA Strong understanding of sellside and buyside trading workflows , spanning FX, Fixed Income, Equities, Energy and Commodities. Credibility with senior trading leaders, C-Suite, and broader front office stakeholders. Demonstrated ownership of significant commercial targets and ability to drive sustainable, profitable revenue growth Strong customer-centric mindset. Strategic, Enterprise Minded Leadership with the ability to balance big picture vision with hands on execution, bringing discipline to forecasting, pipeline excellence, and sales governance. A mindset that embraces innovation, continuous improvement, and the adoption of AI & digital tools and insights. Exceptional People Leadership & Culture Building with commitment to creating a high performance, inclusive, growth-oriented culture that empowers teams and reinforces LSEG values. Proven ability to lead large, geographically distributed, multilayered sales organisations , developing leadership capability at Director and senior manager levels. Outstanding communication and influencing skills, with the ability to engage senior executives internally and externally. Comfortable operating within a matrix environment, partnering with peers across regions and functions. Fluent English required; any additional European language welcomed A leadership approach aligned with LSEG's values of Excellence, Integrity, Partnership, and Change . Career Stage: Group Director London Stock Exchange Group (LSEG) Information: Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.Please take a moment to read this carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, .If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.LSEG (London Stock Exchange Group) is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our culture of connecting, creating opportunity and delivering excellence shapes how we think, how we do things and how we help our people fulfil their potential.
Apr 18, 2026
Full time
EMEA Head of Sales, Workflow solutions page is loaded EMEA Head of Sales, Workflow solutionslocations: GBR-London-5 Canada Squaretime type: Full timeposted on: Posted Todayjob requisition id: RGroup Director, Head of Sales - EMEA Workflow SolutionsData & Analytics DivisionWe are seeking an accomplished and visionary Group Director, Head of Sales - EMEA Trading & Investment Solutions to join our senior leadership team. This role carries full accountability for driving EMEA revenue growth across investment banking, wealth management, execution, and trading solutions, serving both buy-side and sell-side institutions. You will lead large, diverse sales teams across the region, shape go-to-market strategy, and partner closely with product, technology, and customer success to deliver differentiated, client-led outcomes. Success in this role requires deep market credibility, strong executive presence, and a passion for building enduring customer partnerships. What You'll Be Doing: Lead, coach and develop a high-performing management layer, strengthening succession, performance management, and leadership capability across EMEA. Own and deliver against a double digit annual gross sales target, driving sustainable growth across existing and new clients. Lead commercial strategy across sell-side and buy-side segments, with responsibility for trading and execution solutions including FX, electronic trading platforms, Fixed Income, Equities, Energy, and Commodities. Act as a senior client advocate, ensuring customer needs directly shape sales strategy and execution. Shape the multiyear commercial and go-to-market strategy, driving transformation, sales excellence and operating rhythm discipline. Build and maintain senior-level client relationships across trading desks and executive stakeholders. Partner with Product, Technology, Legal, Finance, and Customer Success teams. Foster cross-regional alignment and collaborate closely with global trading leadership to ensure consistent execution Act as a thought leader within the executive leadership team. Ensure compliance with regulatory and legislative requirements across EMEA. Who We're Looking For : We're looking for an exceptional senior commercial leader-one who combines deep market expertise with enterprise level leadership, strong people stewardship, and the ability to influence across complex global environments. You will bring: Extensive senior leadership experience within capital markets, electronic trading, or execution solutions across EMEA Strong understanding of sellside and buyside trading workflows , spanning FX, Fixed Income, Equities, Energy and Commodities. Credibility with senior trading leaders, C-Suite, and broader front office stakeholders. Demonstrated ownership of significant commercial targets and ability to drive sustainable, profitable revenue growth Strong customer-centric mindset. Strategic, Enterprise Minded Leadership with the ability to balance big picture vision with hands on execution, bringing discipline to forecasting, pipeline excellence, and sales governance. A mindset that embraces innovation, continuous improvement, and the adoption of AI & digital tools and insights. Exceptional People Leadership & Culture Building with commitment to creating a high performance, inclusive, growth-oriented culture that empowers teams and reinforces LSEG values. Proven ability to lead large, geographically distributed, multilayered sales organisations , developing leadership capability at Director and senior manager levels. Outstanding communication and influencing skills, with the ability to engage senior executives internally and externally. Comfortable operating within a matrix environment, partnering with peers across regions and functions. Fluent English required; any additional European language welcomed A leadership approach aligned with LSEG's values of Excellence, Integrity, Partnership, and Change . Career Stage: Group Director London Stock Exchange Group (LSEG) Information: Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.Please take a moment to read this carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, .If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.LSEG (London Stock Exchange Group) is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our culture of connecting, creating opportunity and delivering excellence shapes how we think, how we do things and how we help our people fulfil their potential.
What is Sylvera anyway? Sylvera helps organisations make confident decisions in carbon and commodity markets. We independently assess the quality of carbon projects, track market pricing and supply signals, and provide geospatial and carbon intensity data - giving our clients the clarity they need to invest in real climate action. We're a team of 130+ scientists, engineers, and market experts based across London, New York, São Paulo, Singapore, and Tokyo. Our work spans market intelligence, geospatial analytics, multi-scale lidar research, and policy analysis. We partner with governments and policymakers to raise the bar for transparency and rigour across carbon markets. Backed by over $96 million from investors including Fidelity, Balderton Capital, Index Ventures, and Insight Partners, we're trusted by Fortune 500 companies, major financial institutions, and governments worldwide. If you care about climate, enjoy solving hard problems, and want to work with people who take the mission seriously - we'd love to hear from you. What will I be doing? We're looking for a mission driven Customer Success Manager to help own and grow our book of business for the EMEA region. We operate in an extremely dynamic environment that requires mental agility and a genuine eagerness to build and manage key commercial relationships. This is an individual contributor position responsible for customer retention and commercial outcomes, with real scope to grow as the business scales. Specific responsibilities will include: Working hand in hand with other members of the commercial team to build trusted, long term ties with key accounts from day 1. Supporting and owning relationships with assigned accounts, playing an integral role in client engagement across the full customer lifecycle, from onboarding through to renewal conversations. Acting as a product ambassador, driving adoption and regular usage of Sylvera's evolving products and services across your account base. Advising customers on our product suite and identifying opportunities to expand our footprint by promoting new products and services. Tracking and delivering value to customers, working towards healthy renewals and strong commercial outcomes. We're looking for someone who: Has 3-7 years of experience in a commercial, advisory, or client facing role - this could be in Customer Success, Account Management, or Consulting/Advisory Has experience working in EMEA markets, with exposure to enterprise or institutional clients Has deep knowledge of or a strong passion for carbon markets - domain expertise is a significant advantage Cares deeply about the climate and ecosystems of the earth Is fully fluent in English; additional European language skills are a plus Is a self starter who enjoys learning and thrives in constantly evolving environments; early stage startup experience is a bonus but not required Is comfortable engaging with senior stakeholders and building credibility quickly Is open to occasional business travel in the region We'd like someone highly ambitious, motivated and eager to propel their career forward. We prioritise grit, positivity, and the willingness to get stuck in, and encourage you to apply even if your experience doesn't exactly match this job description. Please note that we cannot sponsor a visa. Benefits Equity in a rapidly growing startup Unlimited annual leave - and encouragement to actually use it! 4 weeks/year work from anywhere Enhanced parental leave Up to 20 days paid sick leave Office bar tab once a month Weekly drinks in the office Catered lunch once a month in office Monthly Deliveroo allowance once a month Location London. We work flexibly but encourage people to come to the office regularly, especially for 1 2 1, retros and divisional meetings. Our Values Own it: We make new mistakes. We build on the momentum of our wins and reflect on and learn from our failures. Stay curious: We take a growth mindset to our work, our customers, our market and the opportunities ahead of us. Do what's right - even when it's hard: We keep our focus on the long term, even if that means short term challenges. Collaborate and challenge with empathy: Our teams deliver through active collaboration. We invest in each others' success and make the company stronger in the long run. Empower Customers: Make extraordinary efforts to exceed our customer expectations. If we're serving our customers to the fullest, we can help direct more investment into real climate impact. What if you're a partial fit? We prioritise grit, positivity, and the willingness to get stuck in, and encourage you to apply even if your experience doesn't exactly match this job description. Equal employment opportunity Sylvera is an equal opportunity employer: we value diversity. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. AI note takers We sometimes use AI note takers to help us transcribe interview notes, so we can be more present in your interview. If you'd like to opt out of us using automatic transcribers, please note this in the free text field in your application, otherwise we'll take your application as confirmation that you're happy for us to use note takers (whether added to video calls or in the background).
Apr 17, 2026
Full time
What is Sylvera anyway? Sylvera helps organisations make confident decisions in carbon and commodity markets. We independently assess the quality of carbon projects, track market pricing and supply signals, and provide geospatial and carbon intensity data - giving our clients the clarity they need to invest in real climate action. We're a team of 130+ scientists, engineers, and market experts based across London, New York, São Paulo, Singapore, and Tokyo. Our work spans market intelligence, geospatial analytics, multi-scale lidar research, and policy analysis. We partner with governments and policymakers to raise the bar for transparency and rigour across carbon markets. Backed by over $96 million from investors including Fidelity, Balderton Capital, Index Ventures, and Insight Partners, we're trusted by Fortune 500 companies, major financial institutions, and governments worldwide. If you care about climate, enjoy solving hard problems, and want to work with people who take the mission seriously - we'd love to hear from you. What will I be doing? We're looking for a mission driven Customer Success Manager to help own and grow our book of business for the EMEA region. We operate in an extremely dynamic environment that requires mental agility and a genuine eagerness to build and manage key commercial relationships. This is an individual contributor position responsible for customer retention and commercial outcomes, with real scope to grow as the business scales. Specific responsibilities will include: Working hand in hand with other members of the commercial team to build trusted, long term ties with key accounts from day 1. Supporting and owning relationships with assigned accounts, playing an integral role in client engagement across the full customer lifecycle, from onboarding through to renewal conversations. Acting as a product ambassador, driving adoption and regular usage of Sylvera's evolving products and services across your account base. Advising customers on our product suite and identifying opportunities to expand our footprint by promoting new products and services. Tracking and delivering value to customers, working towards healthy renewals and strong commercial outcomes. We're looking for someone who: Has 3-7 years of experience in a commercial, advisory, or client facing role - this could be in Customer Success, Account Management, or Consulting/Advisory Has experience working in EMEA markets, with exposure to enterprise or institutional clients Has deep knowledge of or a strong passion for carbon markets - domain expertise is a significant advantage Cares deeply about the climate and ecosystems of the earth Is fully fluent in English; additional European language skills are a plus Is a self starter who enjoys learning and thrives in constantly evolving environments; early stage startup experience is a bonus but not required Is comfortable engaging with senior stakeholders and building credibility quickly Is open to occasional business travel in the region We'd like someone highly ambitious, motivated and eager to propel their career forward. We prioritise grit, positivity, and the willingness to get stuck in, and encourage you to apply even if your experience doesn't exactly match this job description. Please note that we cannot sponsor a visa. Benefits Equity in a rapidly growing startup Unlimited annual leave - and encouragement to actually use it! 4 weeks/year work from anywhere Enhanced parental leave Up to 20 days paid sick leave Office bar tab once a month Weekly drinks in the office Catered lunch once a month in office Monthly Deliveroo allowance once a month Location London. We work flexibly but encourage people to come to the office regularly, especially for 1 2 1, retros and divisional meetings. Our Values Own it: We make new mistakes. We build on the momentum of our wins and reflect on and learn from our failures. Stay curious: We take a growth mindset to our work, our customers, our market and the opportunities ahead of us. Do what's right - even when it's hard: We keep our focus on the long term, even if that means short term challenges. Collaborate and challenge with empathy: Our teams deliver through active collaboration. We invest in each others' success and make the company stronger in the long run. Empower Customers: Make extraordinary efforts to exceed our customer expectations. If we're serving our customers to the fullest, we can help direct more investment into real climate impact. What if you're a partial fit? We prioritise grit, positivity, and the willingness to get stuck in, and encourage you to apply even if your experience doesn't exactly match this job description. Equal employment opportunity Sylvera is an equal opportunity employer: we value diversity. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. AI note takers We sometimes use AI note takers to help us transcribe interview notes, so we can be more present in your interview. If you'd like to opt out of us using automatic transcribers, please note this in the free text field in your application, otherwise we'll take your application as confirmation that you're happy for us to use note takers (whether added to video calls or in the background).
We're looking for a Logistics Operations Director to lead and shape our logistics and distribution operations across the UK and Europe.You'll take ownership of ensuring our warehouse network, infrastructure, and operating models are scalable, efficient, and aligned to both current demand and future growth. By driving consistency, advancing automation, and embedding a culture of continuous improvement across all hubs, you'll play a key role in enhancing operational performance, optimising costs, and delivering a high-quality customer experience. Key Responsibilities Lead the strategy and ongoing development of our UK and European logistics network (currently six hubs), defining future capability and operational evolution. Define and deliver warehouse and logistics infrastructure strategy across all hubs (Yorkshire, Ireland, Spain, Germany, Sweden), including automation, redevelopment, and the introduction of new equipment, processes and implementation plans. Maximise opportunities for operational consistency improvement, cost optimisation, and customer experience enhancement across all locations. Identify and present a comprehensive set of KPI's and metrics to demonstrate service performance across all logistics operations. Drive continuous improvement and efficiency in warehouse operations, including automation, capacity planning, and operational process optimisation. Identify opportunities to optimise the physical layout, flow, capacity and capability of existing sites through redesign, automation integration, and improved use of space. Deliver and establish efficient operations at the new UK Distribution Centre, including building a high-performing team and defining Labour strategy (automation vs workforce mix). Act as line manager of central warehouse management team. Oversee Returns and trade-in operational infrastructure across all hubs, ensuring they are scalable as product complexity and order volumes increase. Ensure logistics operations can support rapid growth in order volumes, product range, and international shipping complexity. What You'll Bring Senior leadership experience across multi-site warehouse and logistics operations, ideally within an international or European network. Proven ability to define and deliver logistics and distribution strategy aligned to business growth, scalability, and customer service objectives. Strong operational expertise in warehouse environments, including automation, capacity planning, infrastructure development, and process optimisation. Demonstrated success leading large-scale change and improvement initiatives, such as new site start-ups, redevelopments, or network transformation. Highly developed analytical and commercial capability, with experience using KPIs and data to drive performance, cost optimisation, and decision-making. Desirable: Experience operating across European logistics networks and managing the complexity of international distribution. Exposure to advanced warehouse automation technologies and system implementations. Experience overseeing returns, refurb, or trade-in operations at scale. Background in fast-growth, multi-channel, or omnichannel environments. Additional Information Standard working hours with flexibility expected at Director level. Based at our Clifton Moor site in York, with travel to UK and European locations as required. What we'll give you Alongside the benefit of working with a fantastic bunch of talented people, we are committed to providing a well-rounded benefits package that includes development opportunities and support for your wellbeing: Competitive salary. Generous discount scheme across our full range of music and home entertainment products. Employee Assistance Programme, offering 24/7 caring & compassionate support across a wide range of areas. Access to 30 qualified Mental Health First Aiders across the business, demonstrating our commitment to prioritising mental health & wellbeing support as a 'Mindful Employer'. Free car parking with access to electric charging points. Onsite cafe for snacks & drinks with an outside seating area. A relaxed dress code and a great coffee machine to make your day more enjoyable. Plus the following: employee referral scheme, employer pension scheme, corporate eyecare vouchers, cycle to work scheme, company sick pay scheme, enhanced maternity, paternity & adoption pay, annual flu vaccinations, access to the 26-day per annum WFH policy where job roles permit.We are an equal opportunities employer and welcome applications from all suitably qualified candidates, regardless of age, disability, gender reassignment, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation, in line with the Equality Act 2010.If you require any reasonable adjustments as part of the recruitment process, please let us know. A member of our friendly recruitment team will contact you to discuss your needs in more detail and ensure appropriate arrangements are made.We have an open, collaborative, and friendly culture, and offer a supportive learning environment for people to grow and develop a career with us.REF-
Apr 17, 2026
Full time
We're looking for a Logistics Operations Director to lead and shape our logistics and distribution operations across the UK and Europe.You'll take ownership of ensuring our warehouse network, infrastructure, and operating models are scalable, efficient, and aligned to both current demand and future growth. By driving consistency, advancing automation, and embedding a culture of continuous improvement across all hubs, you'll play a key role in enhancing operational performance, optimising costs, and delivering a high-quality customer experience. Key Responsibilities Lead the strategy and ongoing development of our UK and European logistics network (currently six hubs), defining future capability and operational evolution. Define and deliver warehouse and logistics infrastructure strategy across all hubs (Yorkshire, Ireland, Spain, Germany, Sweden), including automation, redevelopment, and the introduction of new equipment, processes and implementation plans. Maximise opportunities for operational consistency improvement, cost optimisation, and customer experience enhancement across all locations. Identify and present a comprehensive set of KPI's and metrics to demonstrate service performance across all logistics operations. Drive continuous improvement and efficiency in warehouse operations, including automation, capacity planning, and operational process optimisation. Identify opportunities to optimise the physical layout, flow, capacity and capability of existing sites through redesign, automation integration, and improved use of space. Deliver and establish efficient operations at the new UK Distribution Centre, including building a high-performing team and defining Labour strategy (automation vs workforce mix). Act as line manager of central warehouse management team. Oversee Returns and trade-in operational infrastructure across all hubs, ensuring they are scalable as product complexity and order volumes increase. Ensure logistics operations can support rapid growth in order volumes, product range, and international shipping complexity. What You'll Bring Senior leadership experience across multi-site warehouse and logistics operations, ideally within an international or European network. Proven ability to define and deliver logistics and distribution strategy aligned to business growth, scalability, and customer service objectives. Strong operational expertise in warehouse environments, including automation, capacity planning, infrastructure development, and process optimisation. Demonstrated success leading large-scale change and improvement initiatives, such as new site start-ups, redevelopments, or network transformation. Highly developed analytical and commercial capability, with experience using KPIs and data to drive performance, cost optimisation, and decision-making. Desirable: Experience operating across European logistics networks and managing the complexity of international distribution. Exposure to advanced warehouse automation technologies and system implementations. Experience overseeing returns, refurb, or trade-in operations at scale. Background in fast-growth, multi-channel, or omnichannel environments. Additional Information Standard working hours with flexibility expected at Director level. Based at our Clifton Moor site in York, with travel to UK and European locations as required. What we'll give you Alongside the benefit of working with a fantastic bunch of talented people, we are committed to providing a well-rounded benefits package that includes development opportunities and support for your wellbeing: Competitive salary. Generous discount scheme across our full range of music and home entertainment products. Employee Assistance Programme, offering 24/7 caring & compassionate support across a wide range of areas. Access to 30 qualified Mental Health First Aiders across the business, demonstrating our commitment to prioritising mental health & wellbeing support as a 'Mindful Employer'. Free car parking with access to electric charging points. Onsite cafe for snacks & drinks with an outside seating area. A relaxed dress code and a great coffee machine to make your day more enjoyable. Plus the following: employee referral scheme, employer pension scheme, corporate eyecare vouchers, cycle to work scheme, company sick pay scheme, enhanced maternity, paternity & adoption pay, annual flu vaccinations, access to the 26-day per annum WFH policy where job roles permit.We are an equal opportunities employer and welcome applications from all suitably qualified candidates, regardless of age, disability, gender reassignment, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation, in line with the Equality Act 2010.If you require any reasonable adjustments as part of the recruitment process, please let us know. A member of our friendly recruitment team will contact you to discuss your needs in more detail and ensure appropriate arrangements are made.We have an open, collaborative, and friendly culture, and offer a supportive learning environment for people to grow and develop a career with us.REF-
Business Development Manager - Defence / Aerospace (UK / Europe) Salary: Up to 150k + 20% Yearly Bonus Location: Fully Remote Right to work in the UK and eligible for SC clearance We're working with a pioneering advanced manufacturing business redefining how lightweight composite structures are designed, manufactured, and scaled across aerospace and automotive industries. With cutting-edge proprietary technology, global customers, and significant recent investment, the business is entering a major growth phase across the UK, Europe, and the US. This is a high-impact opportunity for a commercially driven Business Development professional to play a key role in scaling adoption across the aerospace and defence ecosystem. The Role You'll be responsible for building and converting a high-value pipeline across the UK and European aerospace market, working closely with OEMs, Tier 1 suppliers, and key stakeholders across engineering and procurement. Key responsibilities: Identify, qualify, and close new business opportunities across aerospace OEMs, Tier 1s, and MROs Build and manage a structured pipeline of complex, multi-stakeholder deals Develop relationships with engineering leads, programme managers, and procurement teams Lead commercial discussions from initial engagement through to contract close (NDAs, proposals, pricing) Represent the business at key industry events (e.g. Farnborough Airshow, Paris Air Show, JEC World) Collaborate with engineering teams to translate customer requirements into viable composite solutions Maintain strong CRM discipline, forecasting accuracy, and pipeline reporting Provide market intelligence across competitors, programmes, and emerging demand What We're Looking For 7+ years' experience in business development or technical sales within aerospace, composites, or advanced manufacturing Proven track record of closing complex, long-cycle deals with OEMs and Tier 1 suppliers Strong technical understanding - able to engage confidently with engineers and technical stakeholders Experience navigating large organisations and multi-level decision-making environments A structured, process-driven approach to pipeline management Willingness to travel across the UK and Europe (approx. 30-40%) Strong communication skills - clear, concise, and commercially focused Desirable: Experience with composite materials / CFRP manufacturing Understanding of aerospace standards (AS9100, NADCAP, etc.) Existing network within the European aerospace supply chain Familiarity with CRM tools (e.g. Pipedrive) Benefits Annual bonus up to 20% (performance-based) Private healthcare Equity options - share in the company's growth and success Pension scheme Car allowance (case-by-case) Career-defining opportunity at a key scaling stage Work at the forefront of next-generation composite manufacturing Collaborative, innovation-driven culture Opportunity to work with leading global aerospace and defence organisations To apply or find out more information on the role please send your CV
Apr 16, 2026
Full time
Business Development Manager - Defence / Aerospace (UK / Europe) Salary: Up to 150k + 20% Yearly Bonus Location: Fully Remote Right to work in the UK and eligible for SC clearance We're working with a pioneering advanced manufacturing business redefining how lightweight composite structures are designed, manufactured, and scaled across aerospace and automotive industries. With cutting-edge proprietary technology, global customers, and significant recent investment, the business is entering a major growth phase across the UK, Europe, and the US. This is a high-impact opportunity for a commercially driven Business Development professional to play a key role in scaling adoption across the aerospace and defence ecosystem. The Role You'll be responsible for building and converting a high-value pipeline across the UK and European aerospace market, working closely with OEMs, Tier 1 suppliers, and key stakeholders across engineering and procurement. Key responsibilities: Identify, qualify, and close new business opportunities across aerospace OEMs, Tier 1s, and MROs Build and manage a structured pipeline of complex, multi-stakeholder deals Develop relationships with engineering leads, programme managers, and procurement teams Lead commercial discussions from initial engagement through to contract close (NDAs, proposals, pricing) Represent the business at key industry events (e.g. Farnborough Airshow, Paris Air Show, JEC World) Collaborate with engineering teams to translate customer requirements into viable composite solutions Maintain strong CRM discipline, forecasting accuracy, and pipeline reporting Provide market intelligence across competitors, programmes, and emerging demand What We're Looking For 7+ years' experience in business development or technical sales within aerospace, composites, or advanced manufacturing Proven track record of closing complex, long-cycle deals with OEMs and Tier 1 suppliers Strong technical understanding - able to engage confidently with engineers and technical stakeholders Experience navigating large organisations and multi-level decision-making environments A structured, process-driven approach to pipeline management Willingness to travel across the UK and Europe (approx. 30-40%) Strong communication skills - clear, concise, and commercially focused Desirable: Experience with composite materials / CFRP manufacturing Understanding of aerospace standards (AS9100, NADCAP, etc.) Existing network within the European aerospace supply chain Familiarity with CRM tools (e.g. Pipedrive) Benefits Annual bonus up to 20% (performance-based) Private healthcare Equity options - share in the company's growth and success Pension scheme Car allowance (case-by-case) Career-defining opportunity at a key scaling stage Work at the forefront of next-generation composite manufacturing Collaborative, innovation-driven culture Opportunity to work with leading global aerospace and defence organisations To apply or find out more information on the role please send your CV
