We are recruiting for an IT Operations person to join a team of 3 who run IT for a brilliant company based in Nursling. The company has 80 desktops, 15 servers and all the other infrastructure you would expect. The company operates across several sites, it is a successful and growing business, innovative and invests in IT. This role reports to the Board and will play a team role with two others to run all aspects of IT. The role plays a pivotal role in maintaining the stability, security and performance of the company's IT systems. It is a role you can make your own and input your continuous improvement ideas. The team and company are a fantastic work environment, one of the best. The Role This role will be part of a small but high performing team, focused on the following: Taking ownership of operational performance Providing assurance on service compliance, health and technical risks Champion best practice across service delivery, patch management and system resilience Act with some autonomy, taking ownership of IT operations Some specific tasks include: System & Infrastructure, ie: Windows Server/Active Directory/Group Policy Windows 11 Microsoft 365 Administration Hyper-V Virtual Servers Veeam Backup and Replication SQL database administration/Crystal reports TCP/IP, DNS, Routers, Firewalls, Switches, VPN's etc Support of mobile devices including tablets, phones, scanners etcc Service Delivery - ie own the service delivery KPIs, and drive process improvement through ITIL aligned practices. Produce weekly operational reports. The Ideal Candidate We're looking for the following in the successful candidate: Solid, progressive experience in IT operations or Service delivery in a similar scale, 50-300 user Organisation. Hands on experience with Microsoft 365 and other Microsoft packages used in IT Understanding of networking fundamentals, patch management and system monitoring Practical knowledge of ITIL principles Able to work in a friendly, non competitive, collaborative environment In terms of personal attributes, it's important you are methodical, calm and able to make decisions, work independently and take ownership. The team and company are super nice, so you need to be a decent, ethical person who works well in a team. Additional Information This is working for a fantastic company who really value their staff. Please note, due to the volume of applications we are not always able to contact each applicant individually. If you have not heard from us within 3 working days of application please assume that you have been unsuccessful on this occasion.
May 01, 2026
Full time
We are recruiting for an IT Operations person to join a team of 3 who run IT for a brilliant company based in Nursling. The company has 80 desktops, 15 servers and all the other infrastructure you would expect. The company operates across several sites, it is a successful and growing business, innovative and invests in IT. This role reports to the Board and will play a team role with two others to run all aspects of IT. The role plays a pivotal role in maintaining the stability, security and performance of the company's IT systems. It is a role you can make your own and input your continuous improvement ideas. The team and company are a fantastic work environment, one of the best. The Role This role will be part of a small but high performing team, focused on the following: Taking ownership of operational performance Providing assurance on service compliance, health and technical risks Champion best practice across service delivery, patch management and system resilience Act with some autonomy, taking ownership of IT operations Some specific tasks include: System & Infrastructure, ie: Windows Server/Active Directory/Group Policy Windows 11 Microsoft 365 Administration Hyper-V Virtual Servers Veeam Backup and Replication SQL database administration/Crystal reports TCP/IP, DNS, Routers, Firewalls, Switches, VPN's etc Support of mobile devices including tablets, phones, scanners etcc Service Delivery - ie own the service delivery KPIs, and drive process improvement through ITIL aligned practices. Produce weekly operational reports. The Ideal Candidate We're looking for the following in the successful candidate: Solid, progressive experience in IT operations or Service delivery in a similar scale, 50-300 user Organisation. Hands on experience with Microsoft 365 and other Microsoft packages used in IT Understanding of networking fundamentals, patch management and system monitoring Practical knowledge of ITIL principles Able to work in a friendly, non competitive, collaborative environment In terms of personal attributes, it's important you are methodical, calm and able to make decisions, work independently and take ownership. The team and company are super nice, so you need to be a decent, ethical person who works well in a team. Additional Information This is working for a fantastic company who really value their staff. Please note, due to the volume of applications we are not always able to contact each applicant individually. If you have not heard from us within 3 working days of application please assume that you have been unsuccessful on this occasion.
Partnerships Researcher - part-time (32 hours per week) Salary: £35,853 - £42,181 pro rata (dependent on experience) Contract type: Permanent Hours: Part Time Additional information: 32 hours per week - working days to be agreed (ideally one of the days to be Tuesday) Location: Poole, Dorset, England Location description: Hybrid between home and Poole with occasional travel to Poole as required by the role (approximately once a month) Closing Date: 10-05-2026 Reference: 21487 About us The Royal National Lifeboat Institution (RNLI) is a charity that provides a 24-hour lifeboat search and rescue service, seasonal lifeguards, and water safety education and initiatives. Our lifeboat crews and lifeguards need a dedicated, professional and talented team behind them, and that is where you come in. This is your chance to help save lives every day. We re looking for a Partnerships Researcher to join our Partnerships Research Team, which is part of our Research Team. The Research Team supports the RNLI by delivering insight and recommendations, generated by robust and ethical research, to enable the RNLI to make sound evidence-based decisions. The Partnerships Research Team conduct desk-based research, produce accurate, thorough, and insightful research reports, and promote the role of research in organisational decision-making, ensuring customers and decision makers at all levels have the information, research, and evidence required. It s a fascinating role offering the chance to make a real difference to our charity. Some of the benefits - Salary - £35,853 to £42,181 pro rata (dependent on experience) - Flexible working - 26 days annual leave plus Bank Holidays (pro rata) - Competitive pension scheme - Life assurance - Health and dental cashplan Your Role As a Partnerships Researcher, you will be tasked with the following: - Undertake up-to-date, accurate and efficiently produced research, including complex and standard due diligence, prospect research profiles, network mapping, guest list research, and corporate risks and opportunities reports, translating research findings into accessible evidence that tells a story and provides recommendations that can be used by decision makers at all levels. - Effectively build and manage successful working relationships with all customers, stakeholders and internal analysts, promoting the role of Partnerships Research in strategic and operational decision-making, and provide expert guidance on corporate associations and donations acceptance. - Proactively develop and maintain a prospect research pipeline to support the Corporate, Trust and Philanthropy teams as they develop these prospects and convert them to supporters and partners. - Promote the use of good research practice and demonstrate how it can add value across the RNLI. About You You ll be proactive, inquisitive and questioning, have a strong moral compass and enjoy working independently and as part of a team. You will be comfortable communicating at all levels, understand and be able to communicate the importance of a strong evidence base, enjoy undertaking and managing varied projects, and have a high attention to detail. With proven experience in a research/information gathering role, you will ideally have a research and/or fundraising background in the charitable/not-for-profit sector. To be considered as the Partnerships Researcher, you will need: - A good degree with a demonstrable research component or equivalent experience - Proven experience in a research/information gathering role - Experience of producing and translating research and evidence into actionable recommendations, and the ability to communicate these to all levels - Experience of managing multiple projects - Experience of successfully proactively working with and influencing multiple stakeholders and customers - Strong written and verbal, analytical, communication and negotiation skills - Excellent organisational skills - Experience and understanding of the Data Protection Act and GDPR So, if you want to use your skills and experience as a Partnerships Researcher to support our organisation s aim to reduce drowning, this could be the role for you. Please apply via the button shown. Diversity at the RNLI Our staff and volunteers have been saving lives at sea without prejudice for 200 years. We respect and value diversity of background, skills and perspectives within our teams, and consider it essential to help us deliver a world-class lifesaving service. We are an inclusive organisation and welcome applications from everyone. In addition to having the skills needed for the role, we also look for applicants who share our commitment to living our RNLI values (trustworthy, courageous, selfless, and dependable), and helping us work towards Our Vision: To save Every One.
May 01, 2026
Full time
Partnerships Researcher - part-time (32 hours per week) Salary: £35,853 - £42,181 pro rata (dependent on experience) Contract type: Permanent Hours: Part Time Additional information: 32 hours per week - working days to be agreed (ideally one of the days to be Tuesday) Location: Poole, Dorset, England Location description: Hybrid between home and Poole with occasional travel to Poole as required by the role (approximately once a month) Closing Date: 10-05-2026 Reference: 21487 About us The Royal National Lifeboat Institution (RNLI) is a charity that provides a 24-hour lifeboat search and rescue service, seasonal lifeguards, and water safety education and initiatives. Our lifeboat crews and lifeguards need a dedicated, professional and talented team behind them, and that is where you come in. This is your chance to help save lives every day. We re looking for a Partnerships Researcher to join our Partnerships Research Team, which is part of our Research Team. The Research Team supports the RNLI by delivering insight and recommendations, generated by robust and ethical research, to enable the RNLI to make sound evidence-based decisions. The Partnerships Research Team conduct desk-based research, produce accurate, thorough, and insightful research reports, and promote the role of research in organisational decision-making, ensuring customers and decision makers at all levels have the information, research, and evidence required. It s a fascinating role offering the chance to make a real difference to our charity. Some of the benefits - Salary - £35,853 to £42,181 pro rata (dependent on experience) - Flexible working - 26 days annual leave plus Bank Holidays (pro rata) - Competitive pension scheme - Life assurance - Health and dental cashplan Your Role As a Partnerships Researcher, you will be tasked with the following: - Undertake up-to-date, accurate and efficiently produced research, including complex and standard due diligence, prospect research profiles, network mapping, guest list research, and corporate risks and opportunities reports, translating research findings into accessible evidence that tells a story and provides recommendations that can be used by decision makers at all levels. - Effectively build and manage successful working relationships with all customers, stakeholders and internal analysts, promoting the role of Partnerships Research in strategic and operational decision-making, and provide expert guidance on corporate associations and donations acceptance. - Proactively develop and maintain a prospect research pipeline to support the Corporate, Trust and Philanthropy teams as they develop these prospects and convert them to supporters and partners. - Promote the use of good research practice and demonstrate how it can add value across the RNLI. About You You ll be proactive, inquisitive and questioning, have a strong moral compass and enjoy working independently and as part of a team. You will be comfortable communicating at all levels, understand and be able to communicate the importance of a strong evidence base, enjoy undertaking and managing varied projects, and have a high attention to detail. With proven experience in a research/information gathering role, you will ideally have a research and/or fundraising background in the charitable/not-for-profit sector. To be considered as the Partnerships Researcher, you will need: - A good degree with a demonstrable research component or equivalent experience - Proven experience in a research/information gathering role - Experience of producing and translating research and evidence into actionable recommendations, and the ability to communicate these to all levels - Experience of managing multiple projects - Experience of successfully proactively working with and influencing multiple stakeholders and customers - Strong written and verbal, analytical, communication and negotiation skills - Excellent organisational skills - Experience and understanding of the Data Protection Act and GDPR So, if you want to use your skills and experience as a Partnerships Researcher to support our organisation s aim to reduce drowning, this could be the role for you. Please apply via the button shown. Diversity at the RNLI Our staff and volunteers have been saving lives at sea without prejudice for 200 years. We respect and value diversity of background, skills and perspectives within our teams, and consider it essential to help us deliver a world-class lifesaving service. We are an inclusive organisation and welcome applications from everyone. In addition to having the skills needed for the role, we also look for applicants who share our commitment to living our RNLI values (trustworthy, courageous, selfless, and dependable), and helping us work towards Our Vision: To save Every One.
Service Operations EUC Analyst Salary: Up to 38,000 plus other Veolia benefits Hours: 40 hours per week Location: Hybrid working 2-3 days in our Head office, Cannock, WS11 8JP When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life. We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture. What we can offer you: Competitive salary and 15% bonus Access to our company pension scheme Discounts on everything from groceries to well-known retailers Access to a range of resources to support your physical, mental and financial health, so you can lean on us whenever you need to 24 hour access to a virtual GP, 365 days a year, for you and family members in your household One paid days leave every year to volunteer and support your community Ongoing training and development opportunities, allowing you to reach your full potential What you'll be doing: Working within DB&T lead on advising Senior members of DB&T on matters relating to EUC devices (laptops, Chrome devices, MACs, tablets, mobiles etc.). Be involved with EUC project delivery activities. Provide input into and help implement our strategy for EUC device health. Automate the common and complex tasking of the team where possible to improve both quality and our security posture. Through constant study and learning acquire skills, knowledge and recognisable qualifications in disciplines and technologies relevant to the post. To provide insight to other teams and departments. To provide support and resolution to our Customer's issues as raised through our incident management system (ServiceNow). As part of the wider Service Operations team assist in the management of AWS Connect and RingCentral. Ensure the deployment of Windows, Chrome devices, MAC OS patching for EUC devices. Deliver application patching with programmes of work that maintains version currency. This includes Chrome device extensions and applications. Ensure the implementation and adoption of the necessary controls to maintain the health of our assets. In a continuing programme of work remediate identified security vulnerabilities within the estate and address elements related to CyberEssentials and other certifications, audit and security requirements. For identified vulnerabilities determine activities that will prevent recurrence. Build and maintain the base build images for Windows based devices including those required for application and desktop streaming platforms (e.g. Appstream and Workspaces). Manage and control the deployment of the base images to all parties involved in the management of our assets. Conduct regular reviews of these base images, any changes or issues with interested parties and determine any corrective action as may be required. Working alongside the Asset Management team maintain our asset inventory for EUC devices. Chromebook / Chrome device administration including applications and extensions Microsoft Active Directory management, GPOs and asset removal. Work with the Asset Management team to advise on obsolescence. What we're looking for: Essential: Scripting / knowledge (PowerShell/Python/JSON/YAML or similar). Group policy administration. Microsoft Active Directory management (e.g. OU's, GPOs). Experience of working with in-house and third party technical teams to ensure appropriate solutions are identified and implemented. Good customer facing skills. Good diagnostic skills. Proven experience of continuous service improvement. Ability to work under pressure and to agreed timescales. Able to prioritise workload. Experience working across multiple technologies and platforms. Involvement in audits and certifications. Experience with Windows 11 and Office 365 Desirable: Google Administration. Practical experience of translating complex technical issues to non-technical staff within businesses and experience of participation in multidisciplinary forums. Google user administration and management. Full driving licence. Knowledge of DesktopCentral. Knowledge of ServiceNow. What's next? Apply today, so we can make a difference for generations to come. We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career. We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles. We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.
Apr 30, 2026
Full time
Service Operations EUC Analyst Salary: Up to 38,000 plus other Veolia benefits Hours: 40 hours per week Location: Hybrid working 2-3 days in our Head office, Cannock, WS11 8JP When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life. We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture. What we can offer you: Competitive salary and 15% bonus Access to our company pension scheme Discounts on everything from groceries to well-known retailers Access to a range of resources to support your physical, mental and financial health, so you can lean on us whenever you need to 24 hour access to a virtual GP, 365 days a year, for you and family members in your household One paid days leave every year to volunteer and support your community Ongoing training and development opportunities, allowing you to reach your full potential What you'll be doing: Working within DB&T lead on advising Senior members of DB&T on matters relating to EUC devices (laptops, Chrome devices, MACs, tablets, mobiles etc.). Be involved with EUC project delivery activities. Provide input into and help implement our strategy for EUC device health. Automate the common and complex tasking of the team where possible to improve both quality and our security posture. Through constant study and learning acquire skills, knowledge and recognisable qualifications in disciplines and technologies relevant to the post. To provide insight to other teams and departments. To provide support and resolution to our Customer's issues as raised through our incident management system (ServiceNow). As part of the wider Service Operations team assist in the management of AWS Connect and RingCentral. Ensure the deployment of Windows, Chrome devices, MAC OS patching for EUC devices. Deliver application patching with programmes of work that maintains version currency. This includes Chrome device extensions and applications. Ensure the implementation and adoption of the necessary controls to maintain the health of our assets. In a continuing programme of work remediate identified security vulnerabilities within the estate and address elements related to CyberEssentials and other certifications, audit and security requirements. For identified vulnerabilities determine activities that will prevent recurrence. Build and maintain the base build images for Windows based devices including those required for application and desktop streaming platforms (e.g. Appstream and Workspaces). Manage and control the deployment of the base images to all parties involved in the management of our assets. Conduct regular reviews of these base images, any changes or issues with interested parties and determine any corrective action as may be required. Working alongside the Asset Management team maintain our asset inventory for EUC devices. Chromebook / Chrome device administration including applications and extensions Microsoft Active Directory management, GPOs and asset removal. Work with the Asset Management team to advise on obsolescence. What we're looking for: Essential: Scripting / knowledge (PowerShell/Python/JSON/YAML or similar). Group policy administration. Microsoft Active Directory management (e.g. OU's, GPOs). Experience of working with in-house and third party technical teams to ensure appropriate solutions are identified and implemented. Good customer facing skills. Good diagnostic skills. Proven experience of continuous service improvement. Ability to work under pressure and to agreed timescales. Able to prioritise workload. Experience working across multiple technologies and platforms. Involvement in audits and certifications. Experience with Windows 11 and Office 365 Desirable: Google Administration. Practical experience of translating complex technical issues to non-technical staff within businesses and experience of participation in multidisciplinary forums. Google user administration and management. Full driving licence. Knowledge of DesktopCentral. Knowledge of ServiceNow. What's next? Apply today, so we can make a difference for generations to come. We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career. We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles. We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.
Application Support Analyst Chesterfield + Home working (3 in, 2 at home) Up to 35,000 Your new role The Application Technical Support Analyst role involves hands on working in a customer support environment in providing a high level of support to my client's customers using their software. You will provide support via Zoho Desk and remote access with the occasional need for phone support. You will be able to resolve typical IT usage problems and online purchasing and payment problems. You will work as part of a global team and have the first line responsibility for their EU customers. The other support team members are based in the US and Sydney, Australia. The Application Technical Support Analyst is responsible for the reduction and clearance of tickets. This requires analysing, managing and resolve various defect, improvement and issue requests submitted from customers, and submit these to the software developers for inclusion in a future release of the software if unable to be resolved. Responsibilities Provides application support via Zoho Desk, remote access to customers, including the logging and follow-up of problems which are logged in a database. Develop and manage the support help websites when required, through the development of more automated features and facilities (such as searchable database and customer forums). Carrying out administration duties related to database of existing customer problems. Ensuring that client systems are fully operational, and any loss of service is restored in a timely and efficient manner. Providing a high level of service to our customers and adhering to our SLAs for response and restoration times Provides problem determination, workaround resolution, root cause analysis, major incident management. Provides answers to clients by identifying problems; researching answers; guiding client through corrective steps and prepares for new version market releases. Undertake remote control over customers' computers when necessary to resolve problems. Improves client references by writing and maintaining documentation and FAQs. Improves system/software performance by identifying problems and recommending changes. Creating Technical documentation when required for inclusion in the technical support areas of the User Manual, as well as documentation for 1st Line Support staff around the world. Ensure that solution and application support documentation is maintained to the highest quality and accuracy. Maintains and updates job knowledge by participating in educational opportunities, maintaining personal networks. Experience needed Experience working on a Support Analyst / Help Desk and manging a ticketing system such as Zoho desk. Experience of application support (supporting desktop software, web applications, ERP or CRM systems). Installing software. Strong experience in Microsoft Windows technologies. 1st / 2nd line support for software and hardware (laptops, printers, devices) Ability to provide high level troubleshooting and support. Driven with strong customer focus. Great problem-solving skills and empathy for what the customer is really trying to say. A willingness to learn and a positive work attitude. Flexible, easy-going personality. Excellent written and oral communication skills. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Apr 30, 2026
Full time
Application Support Analyst Chesterfield + Home working (3 in, 2 at home) Up to 35,000 Your new role The Application Technical Support Analyst role involves hands on working in a customer support environment in providing a high level of support to my client's customers using their software. You will provide support via Zoho Desk and remote access with the occasional need for phone support. You will be able to resolve typical IT usage problems and online purchasing and payment problems. You will work as part of a global team and have the first line responsibility for their EU customers. The other support team members are based in the US and Sydney, Australia. The Application Technical Support Analyst is responsible for the reduction and clearance of tickets. This requires analysing, managing and resolve various defect, improvement and issue requests submitted from customers, and submit these to the software developers for inclusion in a future release of the software if unable to be resolved. Responsibilities Provides application support via Zoho Desk, remote access to customers, including the logging and follow-up of problems which are logged in a database. Develop and manage the support help websites when required, through the development of more automated features and facilities (such as searchable database and customer forums). Carrying out administration duties related to database of existing customer problems. Ensuring that client systems are fully operational, and any loss of service is restored in a timely and efficient manner. Providing a high level of service to our customers and adhering to our SLAs for response and restoration times Provides problem determination, workaround resolution, root cause analysis, major incident management. Provides answers to clients by identifying problems; researching answers; guiding client through corrective steps and prepares for new version market releases. Undertake remote control over customers' computers when necessary to resolve problems. Improves client references by writing and maintaining documentation and FAQs. Improves system/software performance by identifying problems and recommending changes. Creating Technical documentation when required for inclusion in the technical support areas of the User Manual, as well as documentation for 1st Line Support staff around the world. Ensure that solution and application support documentation is maintained to the highest quality and accuracy. Maintains and updates job knowledge by participating in educational opportunities, maintaining personal networks. Experience needed Experience working on a Support Analyst / Help Desk and manging a ticketing system such as Zoho desk. Experience of application support (supporting desktop software, web applications, ERP or CRM systems). Installing software. Strong experience in Microsoft Windows technologies. 1st / 2nd line support for software and hardware (laptops, printers, devices) Ability to provide high level troubleshooting and support. Driven with strong customer focus. Great problem-solving skills and empathy for what the customer is really trying to say. A willingness to learn and a positive work attitude. Flexible, easy-going personality. Excellent written and oral communication skills. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
What we're looking for A curious, enthusiastic, diligent strategist who has at least 4 years experience, with a proven track record of developing their own independent strategic thinking on brand projects. These projects can be brand identity, positioning, messaging, campaigns - ideally in the B2B space. The successful candidate will need to be able to deliver the strategic work on smaller, simpler projects on their own, or with limited input, and to support a more experienced strategist on larger, more complex projects. Success in this role means continuing to deliver high-quality desk research and insight, while demonstrating and further developing a strategic point of view on client challenges. What you will get This role will sit in our combined Brand and Employee Engagement team, based in our London office, so the Consultant, whilst having some experience and affinity for brand strategy, will have the opportunity to support employee engagement and internal and external campaign projects too. This opportunity is perfect for those who enjoy working across a diverse range of strategy projects and learning from several different senior strategists. Whilst support and mentoring will be available (and being part of a wider strategy department in the agency with peers at their own level), the successful candidate will need to be able to work, in between check-ins, on their own. The Brand and Employee Engagement team is a small one, comprising of 3 other very experienced (and busy!) strategists. The role would suit an ambitious, confident, proactive strategist. The trade-off for less day-to-day supervision is dedicated time with very experienced strategists, who might be less readily available elsewhere (due to more layers inbetween) and the ability to own smaller, simpler projects. Not only will you work on a wide range of projects with a range of people, the type of work we do in Brand is very mixed. We might be creating a brand from scratch or repositioning an existing one. Sometimes we take our work into design, exploring look and feel, and sometimes we have strategy-only projects, where we deliver brand narratives and messaging. Some of our projects are standalone and some are part of a wider Emperor team eg the front end of a website build. The successful candidate should be someone who thrives on diversity and can be flexible. More detail on the role and the skills required Delivering high quality desk research and analysis (such as competitor reviews, client research summaries, audience profiles) with a now second-nature focus of turning insights into actionable recommendations. Demonstrating, developing and practicing foundational consultancy skills becoming familiar with a range of strategic tools, processes, models and templates writing solid creative briefs and working closely with creative teams to ensure strategic direction is brought to life being client facing and having an active role in stakeholder interviews, workshops, presentations and discussions contributing to new business pitches and proposals Supporting more senior strategists and consultants in their development of more advanced strategic recommendations and deliverables Building your subject area knowledge and staying abreast of trends and best practice to feed into senior consultant's thought leadership pieces Occasionally briefing and reviewing analysts and strategy executives' research, supporting them in their development and using their insights to develop your strategic work Building relationships with clients, colleagues and partners More detail on Emperor Emperor is a leading, full service corporate communications agency. Proudly independent and with a long heritage of nearly 30 years we are well known in the world of reporting but now in London over 50% of our work is in other areas. These include brand, employee engagement, campaigns, digital (including websites) and moving image and content production. We have a wide range of both B2B and B2C clients - ranging from large FTSE 100 clients such as Standard Life, Reckitt and Amazon to smaller clients such as regional law firms. What makes Emperor a great place to work springs from the fact that we are employee-owned. This means employees have a strong voice in how we are run. We have retained our commitment to hybrid working and flexible working hours. Our culture is fair and based on trust, with a good work: home balance. Next Steps If you are successfully shortlisted for the role, the recruitment team will be in touch via email, and the process will begin from there. We endeavour to contact you within 5 working days of your application; however, this may vary depending on the volume of applications we receive. Good luck! As an employer, we are committed to ensuring the representation of people from all backgrounds regardless of their gender identity or expression, sexual orientation, race, religion, ethnicity, age, neurodiversity, disability status, or any other aspect which makes them unique. We welcome applicants from all backgrounds to apply and would encourage you to let us know if there are steps, we can take to ensure that your recruitment process enables you to present yourself in a way that makes you comfortable.
Apr 30, 2026
Full time
What we're looking for A curious, enthusiastic, diligent strategist who has at least 4 years experience, with a proven track record of developing their own independent strategic thinking on brand projects. These projects can be brand identity, positioning, messaging, campaigns - ideally in the B2B space. The successful candidate will need to be able to deliver the strategic work on smaller, simpler projects on their own, or with limited input, and to support a more experienced strategist on larger, more complex projects. Success in this role means continuing to deliver high-quality desk research and insight, while demonstrating and further developing a strategic point of view on client challenges. What you will get This role will sit in our combined Brand and Employee Engagement team, based in our London office, so the Consultant, whilst having some experience and affinity for brand strategy, will have the opportunity to support employee engagement and internal and external campaign projects too. This opportunity is perfect for those who enjoy working across a diverse range of strategy projects and learning from several different senior strategists. Whilst support and mentoring will be available (and being part of a wider strategy department in the agency with peers at their own level), the successful candidate will need to be able to work, in between check-ins, on their own. The Brand and Employee Engagement team is a small one, comprising of 3 other very experienced (and busy!) strategists. The role would suit an ambitious, confident, proactive strategist. The trade-off for less day-to-day supervision is dedicated time with very experienced strategists, who might be less readily available elsewhere (due to more layers inbetween) and the ability to own smaller, simpler projects. Not only will you work on a wide range of projects with a range of people, the type of work we do in Brand is very mixed. We might be creating a brand from scratch or repositioning an existing one. Sometimes we take our work into design, exploring look and feel, and sometimes we have strategy-only projects, where we deliver brand narratives and messaging. Some of our projects are standalone and some are part of a wider Emperor team eg the front end of a website build. The successful candidate should be someone who thrives on diversity and can be flexible. More detail on the role and the skills required Delivering high quality desk research and analysis (such as competitor reviews, client research summaries, audience profiles) with a now second-nature focus of turning insights into actionable recommendations. Demonstrating, developing and practicing foundational consultancy skills becoming familiar with a range of strategic tools, processes, models and templates writing solid creative briefs and working closely with creative teams to ensure strategic direction is brought to life being client facing and having an active role in stakeholder interviews, workshops, presentations and discussions contributing to new business pitches and proposals Supporting more senior strategists and consultants in their development of more advanced strategic recommendations and deliverables Building your subject area knowledge and staying abreast of trends and best practice to feed into senior consultant's thought leadership pieces Occasionally briefing and reviewing analysts and strategy executives' research, supporting them in their development and using their insights to develop your strategic work Building relationships with clients, colleagues and partners More detail on Emperor Emperor is a leading, full service corporate communications agency. Proudly independent and with a long heritage of nearly 30 years we are well known in the world of reporting but now in London over 50% of our work is in other areas. These include brand, employee engagement, campaigns, digital (including websites) and moving image and content production. We have a wide range of both B2B and B2C clients - ranging from large FTSE 100 clients such as Standard Life, Reckitt and Amazon to smaller clients such as regional law firms. What makes Emperor a great place to work springs from the fact that we are employee-owned. This means employees have a strong voice in how we are run. We have retained our commitment to hybrid working and flexible working hours. Our culture is fair and based on trust, with a good work: home balance. Next Steps If you are successfully shortlisted for the role, the recruitment team will be in touch via email, and the process will begin from there. We endeavour to contact you within 5 working days of your application; however, this may vary depending on the volume of applications we receive. Good luck! As an employer, we are committed to ensuring the representation of people from all backgrounds regardless of their gender identity or expression, sexual orientation, race, religion, ethnicity, age, neurodiversity, disability status, or any other aspect which makes them unique. We welcome applicants from all backgrounds to apply and would encourage you to let us know if there are steps, we can take to ensure that your recruitment process enables you to present yourself in a way that makes you comfortable.
At ExxonMobil, our vision is to lead in energy innovations that advance modern living and a net zero future. As one of the world's largest publicly traded energy and chemical companies, we are powered by a unique and diverse workforce fueled by the pride in what we do and what we stand for. The success of our Upstream, Product Solutions and Low Carbon Solutions businesses is the result of the talent, curiosity and drive of our people. They bring solutions every day to optimize our strategy in energy, chemicals, lubricants and lower emissions technologies. We invite you to bring your ideas to ExxonMobil to help create sustainable solutions that improve quality of life and meet society's evolving needs. Learn more about our What and our Why and how we can work together. What role you will play in our team Join us as a Trading Market Risk Advisor with roles to support Gas desks. Become part of a team responsible for monitoring and managing the risk associated with ExxonMobil's trading activities. You will provide risk analysis for global and regional activities sitting alongside commercial traders and advising daily on Trading PnL, exposures, VAR, mark to market accounting, limit monitoring. Deep expertise in Europe gas: knowledge of TTF/NBP/OEG/THE hubs. What you will do Market Risk Advisory & Strategic Stakeholder Engagement: Proactively deliver high impact market risk insights through daily analysis and reporting of trading positions, exposures, TCM, and risk limit utilization. Apply advanced market and commodity analysis to generate insight and detect anomalies to provide input to trading strategies and risk mitigation. Trade Integrity & Dynamic Exposure Management: Lead the daily oversight of exposure risk by maintaining rigorous position tracking and analysis. Identify and resolve trade booking discrepancies, data integrity issues, and abnormal exposure variations with urgency and precision. Act as a trusted risk partner to traders by providing timely alerts and recommendations, including Trade Money Management (TMM) and hedging options input, that safeguard against operational and financial risk. Assess and mitigate market exposures in OTC commodity swaps and options, integrating scenario analysis, stress testing, and valuation methodologies to support strategic decision making and regulatory compliance. Analytical Excellence & Risk Methodology Leadership: Utilize and continuously refine advance risk analytics such as Value at Risk (VaR), stress testing, and scenario analysis to enhance portfolio transparency and decision making. Attest and recommend liquid and illiquid curve methodology against set principles. Leverage ETRM and analytical tools to deliver accurate, forward looking risk assessments that support trading performance and capital efficiency. End to End Market Risk Process Mastery & Skill Evolution: Demonstrate deep understanding of the full market risk lifecycle-from trade capture and exposure modeling to risk reporting and limit governance-enabling swift and effective issue resolution across systems and stakeholders. Continuously build expertise in evolving market and commodity risk management techniques, including option trading, OTC swaps, and structured products. Stay ahead of industry developments to provide forward looking insights and enhance the strategic value of risk advisory services. Transaction Risk Evaluation: Evaluate complex commodity transactions by calculating Day 1 reserves and other valuation adjustments, ensuring accurate risk representation and alignment with accounting and regulatory standards. Manage both liquid and illiquid Curve Building and Validation supporting sound MTM principles. Provide independent oversight and proactively challenge trading decisions when risk exposures are unreasonable or misaligned with the company's risk appetite. Advanced Risk Strategy & Advisory: Deliver strategic market risk insights to support trading leadership in decision making, while mentoring junior analysts and fostering analytical excellence across the risk organization. Independently assess new business opportunities by reviewing transaction terms, model assumptions, valuation methodologies, and expected results. Review plan for hedging and provide support to develop trading limits. Ensure that the proposed transaction and associated hedges can be properly valued and reported by the risk management system of record. Governance & Risk Infrastructure Enhancement: Strengthen market risk governance by enhancing control frameworks, refining risk reporting processes, and aligning infrastructure with evolving regulatory standards and business objectives. About You To be eligible for this role, you must: Hold a Bachelor's Degree (or equivalent) in Economics, Finance, Mathematics, Statistics or other quantitative field. Have significant work experience in energy trading, financial or energy risk management. Preferred Skills / Knowledge / Abilities An advanced degree, such as a Master's, MBA, CFA, or Ph.D., degree in Energy or Financial Risk Management is preferred. Attention to detail with a strong process execution focus with a result orientation approach. Strong analytical skills and knowledge of financial instruments. Strong understanding of decision analysis techniques (commercial acumen), statistical modelling and comfort in modelling issues involving risk and uncertainty. Strong understanding of financial analysis and application to energy transacting. The desire to work in a fast paced, diverse and inclusive environment. An ExxonMobil career is one designated to last. Our commitment to you runs deep: our employees grow personally and professionally, with benefits built on our core categories of health, security, finance, and life. We offer you: Share incentive plan Private healthcare for employees and their families Please note benefits may be changed from time to time without notice, subject to applicable law. Nothing herein is intended to override the corporate separateness of local entities. Working relationships discussed herein do not necessarily represent a reporting connection, but may reflect a functional guidance, stewardship, or service relationship. Exxon Mobil Corporation has numerous affiliates, many with names that include ExxonMobil, Exxon, Esso and Mobil. For convenience and simplicity, those terms and terms like corporation, company, our, we and its are sometimes used as abbreviated references to specific affiliates or affiliate groups. Abbreviated references describing global or regional operational organizations and global or regional business lines are also sometimes used for convenience and simplicity. Similarly, ExxonMobil has business relationships with thousands of customers, suppliers, governments, and others. For convenience and simplicity, words like venture, joint venture, partnership, co venturer, and partner are used to indicate business relationships involving common activities and interests, and those words may not indicate precise legal relationships. Job Segment: Sustainability, CFA, MBA, Gas, Energy, Finance, Management
Apr 30, 2026
Full time
At ExxonMobil, our vision is to lead in energy innovations that advance modern living and a net zero future. As one of the world's largest publicly traded energy and chemical companies, we are powered by a unique and diverse workforce fueled by the pride in what we do and what we stand for. The success of our Upstream, Product Solutions and Low Carbon Solutions businesses is the result of the talent, curiosity and drive of our people. They bring solutions every day to optimize our strategy in energy, chemicals, lubricants and lower emissions technologies. We invite you to bring your ideas to ExxonMobil to help create sustainable solutions that improve quality of life and meet society's evolving needs. Learn more about our What and our Why and how we can work together. What role you will play in our team Join us as a Trading Market Risk Advisor with roles to support Gas desks. Become part of a team responsible for monitoring and managing the risk associated with ExxonMobil's trading activities. You will provide risk analysis for global and regional activities sitting alongside commercial traders and advising daily on Trading PnL, exposures, VAR, mark to market accounting, limit monitoring. Deep expertise in Europe gas: knowledge of TTF/NBP/OEG/THE hubs. What you will do Market Risk Advisory & Strategic Stakeholder Engagement: Proactively deliver high impact market risk insights through daily analysis and reporting of trading positions, exposures, TCM, and risk limit utilization. Apply advanced market and commodity analysis to generate insight and detect anomalies to provide input to trading strategies and risk mitigation. Trade Integrity & Dynamic Exposure Management: Lead the daily oversight of exposure risk by maintaining rigorous position tracking and analysis. Identify and resolve trade booking discrepancies, data integrity issues, and abnormal exposure variations with urgency and precision. Act as a trusted risk partner to traders by providing timely alerts and recommendations, including Trade Money Management (TMM) and hedging options input, that safeguard against operational and financial risk. Assess and mitigate market exposures in OTC commodity swaps and options, integrating scenario analysis, stress testing, and valuation methodologies to support strategic decision making and regulatory compliance. Analytical Excellence & Risk Methodology Leadership: Utilize and continuously refine advance risk analytics such as Value at Risk (VaR), stress testing, and scenario analysis to enhance portfolio transparency and decision making. Attest and recommend liquid and illiquid curve methodology against set principles. Leverage ETRM and analytical tools to deliver accurate, forward looking risk assessments that support trading performance and capital efficiency. End to End Market Risk Process Mastery & Skill Evolution: Demonstrate deep understanding of the full market risk lifecycle-from trade capture and exposure modeling to risk reporting and limit governance-enabling swift and effective issue resolution across systems and stakeholders. Continuously build expertise in evolving market and commodity risk management techniques, including option trading, OTC swaps, and structured products. Stay ahead of industry developments to provide forward looking insights and enhance the strategic value of risk advisory services. Transaction Risk Evaluation: Evaluate complex commodity transactions by calculating Day 1 reserves and other valuation adjustments, ensuring accurate risk representation and alignment with accounting and regulatory standards. Manage both liquid and illiquid Curve Building and Validation supporting sound MTM principles. Provide independent oversight and proactively challenge trading decisions when risk exposures are unreasonable or misaligned with the company's risk appetite. Advanced Risk Strategy & Advisory: Deliver strategic market risk insights to support trading leadership in decision making, while mentoring junior analysts and fostering analytical excellence across the risk organization. Independently assess new business opportunities by reviewing transaction terms, model assumptions, valuation methodologies, and expected results. Review plan for hedging and provide support to develop trading limits. Ensure that the proposed transaction and associated hedges can be properly valued and reported by the risk management system of record. Governance & Risk Infrastructure Enhancement: Strengthen market risk governance by enhancing control frameworks, refining risk reporting processes, and aligning infrastructure with evolving regulatory standards and business objectives. About You To be eligible for this role, you must: Hold a Bachelor's Degree (or equivalent) in Economics, Finance, Mathematics, Statistics or other quantitative field. Have significant work experience in energy trading, financial or energy risk management. Preferred Skills / Knowledge / Abilities An advanced degree, such as a Master's, MBA, CFA, or Ph.D., degree in Energy or Financial Risk Management is preferred. Attention to detail with a strong process execution focus with a result orientation approach. Strong analytical skills and knowledge of financial instruments. Strong understanding of decision analysis techniques (commercial acumen), statistical modelling and comfort in modelling issues involving risk and uncertainty. Strong understanding of financial analysis and application to energy transacting. The desire to work in a fast paced, diverse and inclusive environment. An ExxonMobil career is one designated to last. Our commitment to you runs deep: our employees grow personally and professionally, with benefits built on our core categories of health, security, finance, and life. We offer you: Share incentive plan Private healthcare for employees and their families Please note benefits may be changed from time to time without notice, subject to applicable law. Nothing herein is intended to override the corporate separateness of local entities. Working relationships discussed herein do not necessarily represent a reporting connection, but may reflect a functional guidance, stewardship, or service relationship. Exxon Mobil Corporation has numerous affiliates, many with names that include ExxonMobil, Exxon, Esso and Mobil. For convenience and simplicity, those terms and terms like corporation, company, our, we and its are sometimes used as abbreviated references to specific affiliates or affiliate groups. Abbreviated references describing global or regional operational organizations and global or regional business lines are also sometimes used for convenience and simplicity. Similarly, ExxonMobil has business relationships with thousands of customers, suppliers, governments, and others. For convenience and simplicity, words like venture, joint venture, partnership, co venturer, and partner are used to indicate business relationships involving common activities and interests, and those words may not indicate precise legal relationships. Job Segment: Sustainability, CFA, MBA, Gas, Energy, Finance, Management
An automotive component manufacturer with sites across Europe requires an IT Service Desk Analyst to act as the first point of contact for all IT users within the automotive manufacturing organisation. The ideal candidate will have proven IT system knowledge. Commutable from: St Helens, Warrington, Halewood, Liverpool, Prescot, Knowsley, Widnes Salary: £28,000 - £33,000 p.a. Suitable for: IT Support Analyst, Service Desk Technician, Help Desk Analyst, IT Help Desk Technician, Desktop Support Analyst, Technical Support Analyst, IT Support Technician, First Line Support Analyst (1st Line Support), Help Desk Support Technician The Role Reporting into the IT Manager you will have the following duties: - Incident and request management logging and tracking user issues ensuring all incidents are assigned with the correct priority. - Technical support resolve common IT issues with hardware, software and network connectivity. - User access management The creation and deletion of user accounts. The Person Educated to a minimum of CompTIA level you will have the following experience: - A basic understanding of IT concepts with a willingness to develop deeper technical competence. - Proven ability to own tasks and see them through to completion. - Willingness to travel between your main site in the North West to the sister plant in the West Midlands. To apply for this opportunity please click to apply or contact Greg Kneuss at the Ethero office in Telford for further details.
Apr 30, 2026
Full time
An automotive component manufacturer with sites across Europe requires an IT Service Desk Analyst to act as the first point of contact for all IT users within the automotive manufacturing organisation. The ideal candidate will have proven IT system knowledge. Commutable from: St Helens, Warrington, Halewood, Liverpool, Prescot, Knowsley, Widnes Salary: £28,000 - £33,000 p.a. Suitable for: IT Support Analyst, Service Desk Technician, Help Desk Analyst, IT Help Desk Technician, Desktop Support Analyst, Technical Support Analyst, IT Support Technician, First Line Support Analyst (1st Line Support), Help Desk Support Technician The Role Reporting into the IT Manager you will have the following duties: - Incident and request management logging and tracking user issues ensuring all incidents are assigned with the correct priority. - Technical support resolve common IT issues with hardware, software and network connectivity. - User access management The creation and deletion of user accounts. The Person Educated to a minimum of CompTIA level you will have the following experience: - A basic understanding of IT concepts with a willingness to develop deeper technical competence. - Proven ability to own tasks and see them through to completion. - Willingness to travel between your main site in the North West to the sister plant in the West Midlands. To apply for this opportunity please click to apply or contact Greg Kneuss at the Ethero office in Telford for further details.
Capita Shared Services Limited
Newtownabbey, County Antrim
As a Service Desk Team Manager, you'll lead and develop a team of Education-focused service desk analysts supporting teachers across Northern Ireland, working on a hybrid basis from Hillview House, Belfast. You'll be accountable for service performance, team capability, and continuous improvement, working closely with stakeholders to ensure operational excellence click apply for full job details
Apr 30, 2026
Full time
As a Service Desk Team Manager, you'll lead and develop a team of Education-focused service desk analysts supporting teachers across Northern Ireland, working on a hybrid basis from Hillview House, Belfast. You'll be accountable for service performance, team capability, and continuous improvement, working closely with stakeholders to ensure operational excellence click apply for full job details
First Line Support Agent Location: Birmingham - B37 7YQ (100% onsite) Working Pattern: Monday to Friday, shifts between 07:00-19:00, 37.5 hours per week Pay: 12.71 per hour, rising to 13.45 after 12 weeks Clearance: BPSS & SC required Our client, a reputable organisation, is hiring for driven and enthusiastic First Line Support Agents to join their Service Desk team on exciting Atos campaigns. This entry-level role offers a fantastic opportunity to kickstart a career in IT support, delivering exceptional customer service while supporting end-user IT needs. What you'll be doing: Handling a high volume of calls from end users, providing clear and professional support Assessing issues to identify problems and determine the best course of action (troubleshooting or escalation to 2nd Line Support) Providing advice and guidance, including when issues fall outside of IT support scope Creating and managing support tickets to record resolutions and required follow-up actions Managing ticket queues and ensuring timely updates and resolutions Delivering a high level of customer support to users at all levels of seniority Striving to meet quality targets such as First Time Fix Rate and average call duration What you'll bring: Excellent communication skills with the ability to adapt to all levels of seniority A passion for problem solving and delivering results Strong customer service experience, with the ability to remain professional in challenging situations Good IT foundations and an interest in developing a career in IT support (previous service desk experience is advantageous) Strong computer skills, particularly in MS Office (Word, Excel, PowerPoint, Access) The initiative to work independently while contributing effectively within a team Ability to learn processes quickly while maintaining accuracy Ability to work under pressure in a fast-paced environment and meet deadlines Experience working towards targets and deadlines is desirable Skills we can't do without: Demonstrable skills in MS Office applications Excellent communication, listening, and interpersonal skills Ability to build rapport quickly with customers and gather required information efficiently Professional approach when handling a wide variety of customers and challenging situations Methodical, disciplined, and organised approach to work Self-motivated team player with a strong drive for excellence Commitment to delivering high-quality service and customer excellence
Apr 30, 2026
Seasonal
First Line Support Agent Location: Birmingham - B37 7YQ (100% onsite) Working Pattern: Monday to Friday, shifts between 07:00-19:00, 37.5 hours per week Pay: 12.71 per hour, rising to 13.45 after 12 weeks Clearance: BPSS & SC required Our client, a reputable organisation, is hiring for driven and enthusiastic First Line Support Agents to join their Service Desk team on exciting Atos campaigns. This entry-level role offers a fantastic opportunity to kickstart a career in IT support, delivering exceptional customer service while supporting end-user IT needs. What you'll be doing: Handling a high volume of calls from end users, providing clear and professional support Assessing issues to identify problems and determine the best course of action (troubleshooting or escalation to 2nd Line Support) Providing advice and guidance, including when issues fall outside of IT support scope Creating and managing support tickets to record resolutions and required follow-up actions Managing ticket queues and ensuring timely updates and resolutions Delivering a high level of customer support to users at all levels of seniority Striving to meet quality targets such as First Time Fix Rate and average call duration What you'll bring: Excellent communication skills with the ability to adapt to all levels of seniority A passion for problem solving and delivering results Strong customer service experience, with the ability to remain professional in challenging situations Good IT foundations and an interest in developing a career in IT support (previous service desk experience is advantageous) Strong computer skills, particularly in MS Office (Word, Excel, PowerPoint, Access) The initiative to work independently while contributing effectively within a team Ability to learn processes quickly while maintaining accuracy Ability to work under pressure in a fast-paced environment and meet deadlines Experience working towards targets and deadlines is desirable Skills we can't do without: Demonstrable skills in MS Office applications Excellent communication, listening, and interpersonal skills Ability to build rapport quickly with customers and gather required information efficiently Professional approach when handling a wide variety of customers and challenging situations Methodical, disciplined, and organised approach to work Self-motivated team player with a strong drive for excellence Commitment to delivering high-quality service and customer excellence
Your new company Your CompanyHays are working with a forward thinking, ambitious professional services organisation that places innovation, collaboration and people at the heart of everything they do. With a strong growth strategy and a modern approach to technology, the business supports hundreds of users across multiple UK locations and continues to invest heavily in its IT function. This is an organisation that values being inclusive, collaborative and refreshingly human, while also maintaining high standards of service delivery and operational excellence. Your RoleAs a Service Desk Analyst, you will play a key role in delivering high quality IT support to colleagues across the business. Acting as the first point of contact, you will take ownership of incidents and service requests from initial logging through to resolution, ensuring excellent communication throughout. Key responsibilities include: Providing 1st and 2nd line technical support to a large user base via the IT Service Desk Logging, managing and resolving incidents and requests within agreed SLAs, escalating where appropriate Supporting day to day technology including laptops, software, printers and mobile devices Working closely with 3rd line infrastructure and application teams to support and improve core services Operating within ITIL processes, including incident, problem, change, knowledge and asset management Maintaining a strong focus on customer service while working effectively in a fast paced environment This role is office based in Belfast, full time, with occasional funded travel to another UK office for training and team days. What You Need to Succeed To be successful in this role, you will bring a combination of strong technical capability and excellent customer service skills, including: Proven experience providing 1st and 2nd line support within an IT Service Desk environment Strong working knowledge of Microsoft 365, including business productivity tools Experience with Azure, Intune, and a solid understanding of cyber and information security principles A customer focused mindset with the ability to communicate clearly and professionally Strong organisational skills, able to manage multiple tasks and priorities simultaneously A proactive, self motivated approach with the ability to work both independently and as part of a team The ability to remain calm under pressure and work effectively to deadlines What You Will Get in ReturnIn return, you will join an organisation that genuinely invests in its people and offers: The opportunity to work within a growing, ambitious IT function Exposure to a modern technology environment with ongoing service improvement initiatives Comprehensive training and professional development to support your career progression A collaborative, inclusive culture with a strong focus on wellbeing A competitive benefits package designed to support both professional and personal needs This is an excellent opportunity for a Service Desk professional looking to take the next step in their career within a supportive and progressive environment. You will be the main point of contact at the Belfast Office, but have strong support from head office. If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Apr 30, 2026
Full time
Your new company Your CompanyHays are working with a forward thinking, ambitious professional services organisation that places innovation, collaboration and people at the heart of everything they do. With a strong growth strategy and a modern approach to technology, the business supports hundreds of users across multiple UK locations and continues to invest heavily in its IT function. This is an organisation that values being inclusive, collaborative and refreshingly human, while also maintaining high standards of service delivery and operational excellence. Your RoleAs a Service Desk Analyst, you will play a key role in delivering high quality IT support to colleagues across the business. Acting as the first point of contact, you will take ownership of incidents and service requests from initial logging through to resolution, ensuring excellent communication throughout. Key responsibilities include: Providing 1st and 2nd line technical support to a large user base via the IT Service Desk Logging, managing and resolving incidents and requests within agreed SLAs, escalating where appropriate Supporting day to day technology including laptops, software, printers and mobile devices Working closely with 3rd line infrastructure and application teams to support and improve core services Operating within ITIL processes, including incident, problem, change, knowledge and asset management Maintaining a strong focus on customer service while working effectively in a fast paced environment This role is office based in Belfast, full time, with occasional funded travel to another UK office for training and team days. What You Need to Succeed To be successful in this role, you will bring a combination of strong technical capability and excellent customer service skills, including: Proven experience providing 1st and 2nd line support within an IT Service Desk environment Strong working knowledge of Microsoft 365, including business productivity tools Experience with Azure, Intune, and a solid understanding of cyber and information security principles A customer focused mindset with the ability to communicate clearly and professionally Strong organisational skills, able to manage multiple tasks and priorities simultaneously A proactive, self motivated approach with the ability to work both independently and as part of a team The ability to remain calm under pressure and work effectively to deadlines What You Will Get in ReturnIn return, you will join an organisation that genuinely invests in its people and offers: The opportunity to work within a growing, ambitious IT function Exposure to a modern technology environment with ongoing service improvement initiatives Comprehensive training and professional development to support your career progression A collaborative, inclusive culture with a strong focus on wellbeing A competitive benefits package designed to support both professional and personal needs This is an excellent opportunity for a Service Desk professional looking to take the next step in their career within a supportive and progressive environment. You will be the main point of contact at the Belfast Office, but have strong support from head office. If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
IT Support Analyst Bristol £35,000 - £40,000 DOE Manufacturing Environment On-Site Role Career Development Opportunity A rapidly growing manufacturer based in Bristol is seeking an IT Support Technician to join their team in a newly created position. This is a hands-on, site-based role offering real autonomy and long-term technical development. You'll act as the first point of contact for IT support across the business, ensuring the smooth operation of desktops, networks, servers, and manufacturing IT systems. This role is ideal for someone who enjoys working in a fast-paced, IT-dependent environment and wants to expand their skills in SQL, JavaScript, and ERP systems. Key Responsibilities Provide on-site IT support for desktops, laptops, mobile devices/scanners and printers Troubleshoot hardware, software, connectivity, VPN, WAN and user access issues Support Microsoft 365 and end-user applications including ERP Act as first responder for IT incidents and system outages Support manufacturing/shop-floor IT systems Liaise with Managed Service Provider (MSPs) to escalate and resolve complex issues Maintain accurate documentation and ticket updates Assist with ERP user setup, support and documentation Required Skills & Experience Proven experience in an IT Support Technician, IT Support Analyst, or similar role Strong knowledge of Windows environments and Microsoft 365 Experience supporting desktops, laptops, printers and networked devices Understanding of client/server networking, VPNs, WANs Experience in a manufacturing or food production environment (desirable) ERP system user administration experience (desirable) Strong troubleshooting and problem-solving skills Excellent communication and customer service skills Development Opportunity This role offers genuine career progression. You will have the opportunity to develop skills in: SQL JavaScript ERP systems Working alongside MSPs on infrastructure and development projects
Apr 29, 2026
Full time
IT Support Analyst Bristol £35,000 - £40,000 DOE Manufacturing Environment On-Site Role Career Development Opportunity A rapidly growing manufacturer based in Bristol is seeking an IT Support Technician to join their team in a newly created position. This is a hands-on, site-based role offering real autonomy and long-term technical development. You'll act as the first point of contact for IT support across the business, ensuring the smooth operation of desktops, networks, servers, and manufacturing IT systems. This role is ideal for someone who enjoys working in a fast-paced, IT-dependent environment and wants to expand their skills in SQL, JavaScript, and ERP systems. Key Responsibilities Provide on-site IT support for desktops, laptops, mobile devices/scanners and printers Troubleshoot hardware, software, connectivity, VPN, WAN and user access issues Support Microsoft 365 and end-user applications including ERP Act as first responder for IT incidents and system outages Support manufacturing/shop-floor IT systems Liaise with Managed Service Provider (MSPs) to escalate and resolve complex issues Maintain accurate documentation and ticket updates Assist with ERP user setup, support and documentation Required Skills & Experience Proven experience in an IT Support Technician, IT Support Analyst, or similar role Strong knowledge of Windows environments and Microsoft 365 Experience supporting desktops, laptops, printers and networked devices Understanding of client/server networking, VPNs, WANs Experience in a manufacturing or food production environment (desirable) ERP system user administration experience (desirable) Strong troubleshooting and problem-solving skills Excellent communication and customer service skills Development Opportunity This role offers genuine career progression. You will have the opportunity to develop skills in: SQL JavaScript ERP systems Working alongside MSPs on infrastructure and development projects
Join Our Team as a Security & Operations Control Analyst (Security Operations Centre / Control Room Based) Are you ready to step into a vital role that ensures safety and security? Our client is looking for dedicated Security Operations Centre (SOC) Operators to support their Physical Security Operations Centre in Sighthill North, Edinburgh. If you thrive in a fast-paced environment and have a passion for customer service, we want to hear from you! Contract Details: Location: 100% Office Based in Sighthill North, Edinburgh Pay Rate: 15.81 per hour, Night shifts attract additional payment for unsociable hours. Contract Length: Until End of December 2026. Shift Type: Rotating days and nights (12-hour shifts) Shift Pattern: Full flexibility required; shifts include weekends and bank holidays. Blocks of day shifts followed by night shifts, with 4-5 rest days between rotations. 10 hours paid, 2 hours unpaid breaks per shift. About the Role: In this dynamic desk-based role, you'll be at the forefront of security operations, managing a high volume of live incidents, alarms, and inquiries across various channels, primarily via telephone. You'll be working in a busy environment handling a high volume of incidents across the estate, requiring the ability to prioritise and work at pace throughout the shift. Your calm demeanour and attention to detail will help ensure the safety of colleagues, customers, and property. This is not a physical security or guarding role, all work is carried out from a control room environment. Key Responsibilities: Receive and manage inquiries via telephone, email, and IT ticketing systems. Monitor and respond to physical security alarms and incidents. Handle high volume inbound and outbound calls with professionalism. Manage incidents from start to finish, following approved systems and playbooks. Liaise with colleagues, suppliers, contractors, and emergency services. Accurately document all incidents and actions taken. Contribute to continuous improvement and quality assurance activities. Who We're Looking For: Essential Skills: - Strong customer service or call centre background. - Confident in handling high-volume telephone calls. - Ability to remain calm and focused under pressure. - Excellent attention to detail and accuracy. - Strong IT literacy and ability to work across multiple systems. - Clear and professional communication skills. - Self-motivated and comfortable working independently, especially during night shifts. Desirable Experience: - Background in security operations, alarm monitoring, or incident response. - Familiarity with IT ticketing systems (e.g., ServiceNow). - Experience in regulated or time-critical environments. Ideal Candidate Profile: Calm and resilient under pressure. Strong communicator with excellent customer service instincts. Highly organised and detail-focused. Proactive and motivated. Comfortable with a phone-heavy role and independent working during nights. Training and Support: Enjoy a structured 6-week training program with classroom learning, on-the-job coaching, and buddying with experienced operators. Ongoing senior support is available during nights and weekends. Performance Measurement: Your performance will be assessed through SLA adherence, accuracy in incident handling, and your ability to work at pace in a high-volume environment. Vetting & Compliance: Full vetting required (DBS and credit checks). Candidates must be eligible to work in the UK. Why Join Us? Initial contract until December with a strong likelihood of internal movement for high performers. Regular permanent and contract opportunities within the organisation. Exposure to a wider Physical Security and Operations team. If you're ready to make a difference and be part of a dedicated team, apply now! Your next career adventure awaits! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. We use generative AI tools to support our screening process to ensure a fair and consistent experience for all applicants. All final hiring decisions are made by our recruitment team. If you do not hear from us within five working days, your application may not have progressed on this occasion. We encourage you to apply for future opportunities. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Apr 29, 2026
Contractor
Join Our Team as a Security & Operations Control Analyst (Security Operations Centre / Control Room Based) Are you ready to step into a vital role that ensures safety and security? Our client is looking for dedicated Security Operations Centre (SOC) Operators to support their Physical Security Operations Centre in Sighthill North, Edinburgh. If you thrive in a fast-paced environment and have a passion for customer service, we want to hear from you! Contract Details: Location: 100% Office Based in Sighthill North, Edinburgh Pay Rate: 15.81 per hour, Night shifts attract additional payment for unsociable hours. Contract Length: Until End of December 2026. Shift Type: Rotating days and nights (12-hour shifts) Shift Pattern: Full flexibility required; shifts include weekends and bank holidays. Blocks of day shifts followed by night shifts, with 4-5 rest days between rotations. 10 hours paid, 2 hours unpaid breaks per shift. About the Role: In this dynamic desk-based role, you'll be at the forefront of security operations, managing a high volume of live incidents, alarms, and inquiries across various channels, primarily via telephone. You'll be working in a busy environment handling a high volume of incidents across the estate, requiring the ability to prioritise and work at pace throughout the shift. Your calm demeanour and attention to detail will help ensure the safety of colleagues, customers, and property. This is not a physical security or guarding role, all work is carried out from a control room environment. Key Responsibilities: Receive and manage inquiries via telephone, email, and IT ticketing systems. Monitor and respond to physical security alarms and incidents. Handle high volume inbound and outbound calls with professionalism. Manage incidents from start to finish, following approved systems and playbooks. Liaise with colleagues, suppliers, contractors, and emergency services. Accurately document all incidents and actions taken. Contribute to continuous improvement and quality assurance activities. Who We're Looking For: Essential Skills: - Strong customer service or call centre background. - Confident in handling high-volume telephone calls. - Ability to remain calm and focused under pressure. - Excellent attention to detail and accuracy. - Strong IT literacy and ability to work across multiple systems. - Clear and professional communication skills. - Self-motivated and comfortable working independently, especially during night shifts. Desirable Experience: - Background in security operations, alarm monitoring, or incident response. - Familiarity with IT ticketing systems (e.g., ServiceNow). - Experience in regulated or time-critical environments. Ideal Candidate Profile: Calm and resilient under pressure. Strong communicator with excellent customer service instincts. Highly organised and detail-focused. Proactive and motivated. Comfortable with a phone-heavy role and independent working during nights. Training and Support: Enjoy a structured 6-week training program with classroom learning, on-the-job coaching, and buddying with experienced operators. Ongoing senior support is available during nights and weekends. Performance Measurement: Your performance will be assessed through SLA adherence, accuracy in incident handling, and your ability to work at pace in a high-volume environment. Vetting & Compliance: Full vetting required (DBS and credit checks). Candidates must be eligible to work in the UK. Why Join Us? Initial contract until December with a strong likelihood of internal movement for high performers. Regular permanent and contract opportunities within the organisation. Exposure to a wider Physical Security and Operations team. If you're ready to make a difference and be part of a dedicated team, apply now! Your next career adventure awaits! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. We use generative AI tools to support our screening process to ensure a fair and consistent experience for all applicants. All final hiring decisions are made by our recruitment team. If you do not hear from us within five working days, your application may not have progressed on this occasion. We encourage you to apply for future opportunities. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. 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Forensic Technology/ Digital Forensics Manager London (hybrid) Opportunity to work for an outstanding company in the field. You will have a strong commercial background and client facing communication skills. Your experience is likely from a service provider or advisory firm. You will have an ability to collect data from various devices (Desktop, laptop, phones) but also from the cloud and more commercial enterprise wide systems e.g. global email etc. You will have experience with leading Digital Forensic tools e.g. EnCase, FTK, Cellebrite etc. You will have a strong academic background and likely a degree in a related subject. You will be able to attend the office and when required visit client sites. There are initially no direct reportees. You will collect data in a compliant manner so be familiar with ACPO and chain of custody. About Brimstone Consulting: We specialise in finding highly qualified staff in the following areas:Forensic Accounting & Fraud - (AML/CTF, Investigation, CFE s etc.); Legal and LegalTech (E-Discovery, Digital Forensics, EDRM); Big Data and Data Analytics- (MI/BI/CI);InfoSec and Cyber Crime; Audit; Accountancy and Finance; FinTech (Payments etc.);Risk - (Credit, Regulatory, Liquidity, Market, Analysts-SAS, SPSS etc.);Compliance/Corporate Governance ;IT- (full SDLC- BA s PM s , Architects, Developers etc.); Brimstone Consulting acts as an employment agency (permanent) and as an employment business (temporary) - a free and confidential service to candidates. Brimstone Consulting is an equal opportunities employer. Due to time constraints we can only reply to applicants that match our clients specifications. We may store applications in our cloud storage facilities that may include dropbox.
Apr 28, 2026
Full time
Forensic Technology/ Digital Forensics Manager London (hybrid) Opportunity to work for an outstanding company in the field. You will have a strong commercial background and client facing communication skills. Your experience is likely from a service provider or advisory firm. You will have an ability to collect data from various devices (Desktop, laptop, phones) but also from the cloud and more commercial enterprise wide systems e.g. global email etc. You will have experience with leading Digital Forensic tools e.g. EnCase, FTK, Cellebrite etc. You will have a strong academic background and likely a degree in a related subject. You will be able to attend the office and when required visit client sites. There are initially no direct reportees. You will collect data in a compliant manner so be familiar with ACPO and chain of custody. About Brimstone Consulting: We specialise in finding highly qualified staff in the following areas:Forensic Accounting & Fraud - (AML/CTF, Investigation, CFE s etc.); Legal and LegalTech (E-Discovery, Digital Forensics, EDRM); Big Data and Data Analytics- (MI/BI/CI);InfoSec and Cyber Crime; Audit; Accountancy and Finance; FinTech (Payments etc.);Risk - (Credit, Regulatory, Liquidity, Market, Analysts-SAS, SPSS etc.);Compliance/Corporate Governance ;IT- (full SDLC- BA s PM s , Architects, Developers etc.); Brimstone Consulting acts as an employment agency (permanent) and as an employment business (temporary) - a free and confidential service to candidates. Brimstone Consulting is an equal opportunities employer. Due to time constraints we can only reply to applicants that match our clients specifications. We may store applications in our cloud storage facilities that may include dropbox.
IT Service Desk Analyst, First Line Support Engineer, Windows 10/11- local to the Salisbury area, is required for our services client. Paying £30K-35K per year (dependent upon experience) with excellent benefits and the opportunity to become certified in ITIL v.4 and Comptia as well as SC Security Cleared. Based near to Salisbury, Wiltshire, South West - commutable from Trowbridge, Bath, Shaftesbury, Devizes, you will join a small, friendly team of IT Support Analysts. To work on site 5 days a week initially, reducing to 4 days a week once probationary period is complete. This role is a perfect fit for an IT Helpdesk Analyst, IT Support Analyst looking for technical growth in ITIL and Comptia. What You ll Do: Provide IT support to users via the IT Service Desk-mainly over the phone, but also sometimes in person. Handle and manage incoming calls and online requests and log within the Service Management tool (Halo). Through troubleshooting and fault diagnosis, triage and resolve user issues as a first call fix wherever possible; escalate to agreed 2nd line support teams as appropriate and ensure customers are kept informed of progress. Provide on-site support in regions as required. Assist the IT Service Desk Lead in preparing IT Operations management information and reports. Conduct software license management activities associated with user requests. Ensure all assets are managed and tracked throughout the asset s lifecycle. Experience/Skills You ll Need: Windows 10 and 11, MS Office 2016, 2019, O365. Experience working in a distributed / hybrid multi-office environment. IT Service tickets (incidents, requests, problems) End user-device installation, configuration and troubleshooting of Windows desktops, laptops and Android tablets IT Security good practices Software license management and tracking. Experience supporting end user network connectivity (Broadband, 4G, Starlink). Desirable: ITIL v4 Foundation CompTIA A+ certification or equivalent recent certification. - SmartSourcing are a Disability Confident Employer and we promote, celebrate and value diversity, we are committed to promoting equality and inclusion for all.
Apr 28, 2026
Full time
IT Service Desk Analyst, First Line Support Engineer, Windows 10/11- local to the Salisbury area, is required for our services client. Paying £30K-35K per year (dependent upon experience) with excellent benefits and the opportunity to become certified in ITIL v.4 and Comptia as well as SC Security Cleared. Based near to Salisbury, Wiltshire, South West - commutable from Trowbridge, Bath, Shaftesbury, Devizes, you will join a small, friendly team of IT Support Analysts. To work on site 5 days a week initially, reducing to 4 days a week once probationary period is complete. This role is a perfect fit for an IT Helpdesk Analyst, IT Support Analyst looking for technical growth in ITIL and Comptia. What You ll Do: Provide IT support to users via the IT Service Desk-mainly over the phone, but also sometimes in person. Handle and manage incoming calls and online requests and log within the Service Management tool (Halo). Through troubleshooting and fault diagnosis, triage and resolve user issues as a first call fix wherever possible; escalate to agreed 2nd line support teams as appropriate and ensure customers are kept informed of progress. Provide on-site support in regions as required. Assist the IT Service Desk Lead in preparing IT Operations management information and reports. Conduct software license management activities associated with user requests. Ensure all assets are managed and tracked throughout the asset s lifecycle. Experience/Skills You ll Need: Windows 10 and 11, MS Office 2016, 2019, O365. Experience working in a distributed / hybrid multi-office environment. IT Service tickets (incidents, requests, problems) End user-device installation, configuration and troubleshooting of Windows desktops, laptops and Android tablets IT Security good practices Software license management and tracking. Experience supporting end user network connectivity (Broadband, 4G, Starlink). Desirable: ITIL v4 Foundation CompTIA A+ certification or equivalent recent certification. - SmartSourcing are a Disability Confident Employer and we promote, celebrate and value diversity, we are committed to promoting equality and inclusion for all.
IT Service Desk Analyst Aldershot Location: Aldershot (with travel when required) Employment Type: Full Time Working Hours: Monday to Friday What s in it for you We believe in looking after our people, and it shows. When you join Ipsum, you re not just taking a job - you re starting a career with real support behind it.? 25 annual leave plus bank holidays with the option to buy more Group Personal Pension Plan Career development & progression with the opportunity to earn professional qualifications 24/7 access to a virtual GP?and Mental health support & counselling services? Cycle to Work scheme? Discount club - supermarkets, phone bills, gyms & more!? Life assurance cover? Long service recognition? Active local social committees? Regular social events? Paid volunteering opportunities in your community? About the role As an IT Service Desk Analyst, you will provide first-line support to the business, acting as the initial point of contact for IT queries, incidents, and service requests. You will deliver effective customer support in line with ITSM best practices, providing guidance and training to users where needed, ensuring issues are logged, resolved, or escalated appropriately, and helping maintain high standards of service quality and performance across the IT Service Desk. As an IT Service Desk Analyst you will Act as the first point of contact for IT services, delivering high?quality first?line technical support in line with ITSM best practices and a strong customer?service focus. Log, manage, and resolve incidents and service requests accurately within the ITSM system, taking ownership through ITIL processes to ensure SLA, quality, and performance targets are met. Support IT operations, including user onboarding/offboarding, device setup, access management, asset tracking, and maintaining IT standards, policies, procedures, and the knowledgebase. Work collaboratively with the wider IT team and stakeholders to support change management activities, the IT roadmap, and the delivery of business?critical IT services during operational hours. Assist the Service Desk Manager with service improvement initiatives, customer feedback programmes, and provide support and cover across the IT function when required. Adhere to all company and IT policies, including health & safety, security, and data protection, and undertake any other duties appropriate to the role as directed. About you You ll be a customer?focused IT professional with experience providing first?line support, comfortable working with Microsoft technologies including Windows Server and client operating systems, Microsoft 365 and Entra ID, Exchange, networking (WAN/LAN/Wi?Fi), mobile device management, and security tools such as anti?virus solutions. An understanding of IT Service Management principles is important, with ITIL Foundation certification (or a willingness to complete it) required. A degree or equivalent in an IT?related subject is desirable but not essential. You ll bring strong problem?solving and organisational skills, with the ability to work independently, manage priorities, and remain calm under pressure. With excellent verbal and written communication skills, you ll take pride in delivering high?quality customer service and supporting users in a professional, approachable, and solution?focused manner. Our commitment to Equal Opportunities ? We re proud to be an equal opportunities employer. We welcome applications from all backgrounds and experiences, and we re committed to building a diverse and inclusive workforce.?Before applying, please review our Privacy Policy to understand how we process your data in line with GDPR.?
Apr 28, 2026
Full time
IT Service Desk Analyst Aldershot Location: Aldershot (with travel when required) Employment Type: Full Time Working Hours: Monday to Friday What s in it for you We believe in looking after our people, and it shows. When you join Ipsum, you re not just taking a job - you re starting a career with real support behind it.? 25 annual leave plus bank holidays with the option to buy more Group Personal Pension Plan Career development & progression with the opportunity to earn professional qualifications 24/7 access to a virtual GP?and Mental health support & counselling services? Cycle to Work scheme? Discount club - supermarkets, phone bills, gyms & more!? Life assurance cover? Long service recognition? Active local social committees? Regular social events? Paid volunteering opportunities in your community? About the role As an IT Service Desk Analyst, you will provide first-line support to the business, acting as the initial point of contact for IT queries, incidents, and service requests. You will deliver effective customer support in line with ITSM best practices, providing guidance and training to users where needed, ensuring issues are logged, resolved, or escalated appropriately, and helping maintain high standards of service quality and performance across the IT Service Desk. As an IT Service Desk Analyst you will Act as the first point of contact for IT services, delivering high?quality first?line technical support in line with ITSM best practices and a strong customer?service focus. Log, manage, and resolve incidents and service requests accurately within the ITSM system, taking ownership through ITIL processes to ensure SLA, quality, and performance targets are met. Support IT operations, including user onboarding/offboarding, device setup, access management, asset tracking, and maintaining IT standards, policies, procedures, and the knowledgebase. Work collaboratively with the wider IT team and stakeholders to support change management activities, the IT roadmap, and the delivery of business?critical IT services during operational hours. Assist the Service Desk Manager with service improvement initiatives, customer feedback programmes, and provide support and cover across the IT function when required. Adhere to all company and IT policies, including health & safety, security, and data protection, and undertake any other duties appropriate to the role as directed. About you You ll be a customer?focused IT professional with experience providing first?line support, comfortable working with Microsoft technologies including Windows Server and client operating systems, Microsoft 365 and Entra ID, Exchange, networking (WAN/LAN/Wi?Fi), mobile device management, and security tools such as anti?virus solutions. An understanding of IT Service Management principles is important, with ITIL Foundation certification (or a willingness to complete it) required. A degree or equivalent in an IT?related subject is desirable but not essential. You ll bring strong problem?solving and organisational skills, with the ability to work independently, manage priorities, and remain calm under pressure. With excellent verbal and written communication skills, you ll take pride in delivering high?quality customer service and supporting users in a professional, approachable, and solution?focused manner. Our commitment to Equal Opportunities ? We re proud to be an equal opportunities employer. We welcome applications from all backgrounds and experiences, and we re committed to building a diverse and inclusive workforce.?Before applying, please review our Privacy Policy to understand how we process your data in line with GDPR.?
Technical Analyst Vacancy ID : 020110 Location : 22 Great Victoria Street Closing Date : 06-May-2026 Contract Type : Full-time Permanent Salary : Management And Professional The IT Technical Analyst will provide third level technical support on the current server, security, and telecommunication infrastructure. As a member of a small integrated team, the post holder will provide third level support for the IT Service Desk supporting all 200+ Translink locations across Northern Ireland as necessary. This person will contribute to maintaining the availability and accessibility of the organisation s IT infrastructure to agreed service levels with the business. In addition, the post holder will be involved in investigating and resolving incidents and problems and always providing information about systems and services within the Translink IT infrastructure working to ITIL best practice methodologies. Essential Criteria : Minimum of an HNC/HND or equivalent in either an IT or business-related subject or possess a minimum of 3 years experience of working in a multi-site, distributed ICT environment. Demonstrate practical and technical experience and skills gained in a multi-site, distributed ICT environment. Experience of computer hardware Experience of working with network components. Experience of working with enterprise technologies such as email, cloud services, security and databases. Full current driving licence, with access to a vehicle. Desirable Criteria : Professional membership of the British Computer Society. Cisco Certified. Microsoft Certified. ITIL foundation certification For further information and to submit your application, click the apply icon. Please note, vacancies close at 12 noon on the specified closing date. Please ensure to download a copy of the job description before the closing date. Translink is committed to equality of opportunity. In this instance applications from women would be particularly welcome. We want to provide an environment to attract, retain and motivate the best.
Apr 28, 2026
Full time
Technical Analyst Vacancy ID : 020110 Location : 22 Great Victoria Street Closing Date : 06-May-2026 Contract Type : Full-time Permanent Salary : Management And Professional The IT Technical Analyst will provide third level technical support on the current server, security, and telecommunication infrastructure. As a member of a small integrated team, the post holder will provide third level support for the IT Service Desk supporting all 200+ Translink locations across Northern Ireland as necessary. This person will contribute to maintaining the availability and accessibility of the organisation s IT infrastructure to agreed service levels with the business. In addition, the post holder will be involved in investigating and resolving incidents and problems and always providing information about systems and services within the Translink IT infrastructure working to ITIL best practice methodologies. Essential Criteria : Minimum of an HNC/HND or equivalent in either an IT or business-related subject or possess a minimum of 3 years experience of working in a multi-site, distributed ICT environment. Demonstrate practical and technical experience and skills gained in a multi-site, distributed ICT environment. Experience of computer hardware Experience of working with network components. Experience of working with enterprise technologies such as email, cloud services, security and databases. Full current driving licence, with access to a vehicle. Desirable Criteria : Professional membership of the British Computer Society. Cisco Certified. Microsoft Certified. ITIL foundation certification For further information and to submit your application, click the apply icon. Please note, vacancies close at 12 noon on the specified closing date. Please ensure to download a copy of the job description before the closing date. Translink is committed to equality of opportunity. In this instance applications from women would be particularly welcome. We want to provide an environment to attract, retain and motivate the best.
IT Service Desk Analyst Sheffield Exclusive Role Full Time 8.30 AM - 4.30 PM £27,000 - £28,000 Travel Required Working Hours Monday to Friday, 8:30 AM 4:30 PM (1 day from home) Eaton Syalon are supporting a key client with an exclusive opportunity for a IT Service Desk Analyst to join their in-house IT team. This is a varied, hands on role where you will act as the first point of contact for all internal IT support queries, ensuring timely resolution and a high standard of service across the organisation. The Role You will support users across multiple sites, troubleshooting technical issues and keeping day to day operations running smoothly. This position would suit someone proactive, customer-focused and confident working in a fast-paced environment. Key Responsibilities: Act as the first point of contact for IT-related queries via phone, email and ticketing systems Log, prioritise and manage support tickets in line with SLAs Troubleshoot hardware, software and basic network issues Support users with Windows operating systems and Microsoft 365 (Outlook, Teams, SharePoint) Manage user accounts via Active Directory (password resets, permissions, access) Escalate more complex issues to second-line support where required Maintain accurate documentation of issues, resolutions and IT assets Support onboarding and offboarding processes including device setup and access Qualifications Degree or diploma in IT, Computer Science, or related field (preferred) Relevant certifications (e.g., CompTIA A+, ITIL Foundation) are a plus Location & Travel This role is based in Sheffield with travel required once per week to either the Nottingham or Scunthorpe office on a rotational basis. Candidates must be able to drive to be considered for this role. If you are interested in this opportunity, please apply or get in touch for more information.
Apr 28, 2026
Full time
IT Service Desk Analyst Sheffield Exclusive Role Full Time 8.30 AM - 4.30 PM £27,000 - £28,000 Travel Required Working Hours Monday to Friday, 8:30 AM 4:30 PM (1 day from home) Eaton Syalon are supporting a key client with an exclusive opportunity for a IT Service Desk Analyst to join their in-house IT team. This is a varied, hands on role where you will act as the first point of contact for all internal IT support queries, ensuring timely resolution and a high standard of service across the organisation. The Role You will support users across multiple sites, troubleshooting technical issues and keeping day to day operations running smoothly. This position would suit someone proactive, customer-focused and confident working in a fast-paced environment. Key Responsibilities: Act as the first point of contact for IT-related queries via phone, email and ticketing systems Log, prioritise and manage support tickets in line with SLAs Troubleshoot hardware, software and basic network issues Support users with Windows operating systems and Microsoft 365 (Outlook, Teams, SharePoint) Manage user accounts via Active Directory (password resets, permissions, access) Escalate more complex issues to second-line support where required Maintain accurate documentation of issues, resolutions and IT assets Support onboarding and offboarding processes including device setup and access Qualifications Degree or diploma in IT, Computer Science, or related field (preferred) Relevant certifications (e.g., CompTIA A+, ITIL Foundation) are a plus Location & Travel This role is based in Sheffield with travel required once per week to either the Nottingham or Scunthorpe office on a rotational basis. Candidates must be able to drive to be considered for this role. If you are interested in this opportunity, please apply or get in touch for more information.
Service Desk Analyst Location: Belfast Salary: £28,000 - £30,000 Type: Permanent We are working with a well-established Belfast-based organisation seeking a Service Desk Analyst to join their internal IT team. This is an excellent opportunity for an IT support professional looking to develop their career in a structured service desk environment supporting a wide range of users and technologies. The Role You will be responsible for providing 1st and 2nd line IT support , ensuring incidents and service requests are resolved efficiently while maintaining high service standards across the business. Key responsibilities include: Providing technical support for Windows operating systems and end-user devices Managing and resolving service desk tickets within agreed SLAs Supporting Microsoft 365 and Azure AD administration Managing user accounts and permissions within Active Directory Troubleshooting hardware, software, and connectivity issues Liaising with third-party IT suppliers and vendors Assisting with problem analysis and incident resolution Supporting the wider IT team with infrastructure and service improvements The Ideal Candidate Minimum 2 years' experience in an IT Service Desk or IT Support role Experience supporting Windows OS environments Strong knowledge of Active Directory Experience administering Microsoft 365 / Office 365 Exposure to Azure AD / Entra ID Experience working in a structured service desk environment with ticketing systems Ability to troubleshoot and resolve IT issues efficiently Some knowledge of networking technologies Full driving licence and access to transport Desirable (Not Essential) ITIL certification Experience with ServiceNow or other service desk platforms Exposure to Cisco Unified Communications / telephony systems Why Apply? Join a well-established organisation with a supportive IT team Opportunity to develop your technical skillset Exposure to a modern Microsoft technology stack Clear opportunities for career development To speak in absolute confidence about this opportunity, please send an up-to-date CV via the link provided, or contact Daire O'Connor at MCS Group: ? ? Even if this position isn't right for you, MCS Group may have others that are. Visit our website for a view of all current opportunities.
Apr 28, 2026
Full time
Service Desk Analyst Location: Belfast Salary: £28,000 - £30,000 Type: Permanent We are working with a well-established Belfast-based organisation seeking a Service Desk Analyst to join their internal IT team. This is an excellent opportunity for an IT support professional looking to develop their career in a structured service desk environment supporting a wide range of users and technologies. The Role You will be responsible for providing 1st and 2nd line IT support , ensuring incidents and service requests are resolved efficiently while maintaining high service standards across the business. Key responsibilities include: Providing technical support for Windows operating systems and end-user devices Managing and resolving service desk tickets within agreed SLAs Supporting Microsoft 365 and Azure AD administration Managing user accounts and permissions within Active Directory Troubleshooting hardware, software, and connectivity issues Liaising with third-party IT suppliers and vendors Assisting with problem analysis and incident resolution Supporting the wider IT team with infrastructure and service improvements The Ideal Candidate Minimum 2 years' experience in an IT Service Desk or IT Support role Experience supporting Windows OS environments Strong knowledge of Active Directory Experience administering Microsoft 365 / Office 365 Exposure to Azure AD / Entra ID Experience working in a structured service desk environment with ticketing systems Ability to troubleshoot and resolve IT issues efficiently Some knowledge of networking technologies Full driving licence and access to transport Desirable (Not Essential) ITIL certification Experience with ServiceNow or other service desk platforms Exposure to Cisco Unified Communications / telephony systems Why Apply? Join a well-established organisation with a supportive IT team Opportunity to develop your technical skillset Exposure to a modern Microsoft technology stack Clear opportunities for career development To speak in absolute confidence about this opportunity, please send an up-to-date CV via the link provided, or contact Daire O'Connor at MCS Group: ? ? Even if this position isn't right for you, MCS Group may have others that are. Visit our website for a view of all current opportunities.
Job Title: IT Support Assistant Location: Acton Salary: Competitive: on application, based on experience and skills Job Type: Full time permanent - This role will suit candidates looking for long-term employment About us: Clearspring is a leading organic food company supplying customers both nationally and internationally. We are looking for an enthusiastic on-site IT support engineer with good communication skills. About the role: This position serves as an Assistant to the IT department. The main duties and specific roles include: 1st Line Office PC Hardware & Software Support Ad Hoc IT Related Project Work Candidates must be prepared to be flexible and work temporarily in other areas of the business when the need arises. About you: Candidates must have the unrestricted right to work in the UK. Training is provided for the right candidate. The following requirements are essential: A minimum of 18 months of working experience with the following requirements Any 1st and 2nd line PC support experience Microsoft Office (especially with Excel) Command/Shell scripting Experience (or an active interest) in any of the following would be ideal: Excel workbook formula optimising and/or macro debugging Script Writing (e.g. JavaScript, Python, PowerShell, etc) SQL query writing Useful skills and experience include: Microsoft Azure Microsoft SharePoint Microsoft Entra ID Oracle NetSuite, particularly SuiteScript Microsoft SQL Server administration and query writing JavaScript Freemarker What we offer: 28 days of holidays (including bank holidays) increasing with service Purchase of Clearspring products at 50% discount from retail price Auto Enrolment Company Pension Plan A bonus may be paid to all team members annually, based on the profitability of the company. Cooking facility to prepare lunches Additional Information: Probation Period: 6 months Starting Date: Immediate Location Note: Fully office-based at our Acton office (W3 7QE) Working Hours: Monday - Friday, 8:30 - 17:30 (1 hour unpaid lunch break) Reporting to: IT manager Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with experience of; 1st Line Support, 2nd Line Support, IT Desktop Support, ICT Technician, Helpdesk Analyst, Technical Support Assistant, or Junior IT Engineer may also be considered for this role.
Apr 27, 2026
Full time
Job Title: IT Support Assistant Location: Acton Salary: Competitive: on application, based on experience and skills Job Type: Full time permanent - This role will suit candidates looking for long-term employment About us: Clearspring is a leading organic food company supplying customers both nationally and internationally. We are looking for an enthusiastic on-site IT support engineer with good communication skills. About the role: This position serves as an Assistant to the IT department. The main duties and specific roles include: 1st Line Office PC Hardware & Software Support Ad Hoc IT Related Project Work Candidates must be prepared to be flexible and work temporarily in other areas of the business when the need arises. About you: Candidates must have the unrestricted right to work in the UK. Training is provided for the right candidate. The following requirements are essential: A minimum of 18 months of working experience with the following requirements Any 1st and 2nd line PC support experience Microsoft Office (especially with Excel) Command/Shell scripting Experience (or an active interest) in any of the following would be ideal: Excel workbook formula optimising and/or macro debugging Script Writing (e.g. JavaScript, Python, PowerShell, etc) SQL query writing Useful skills and experience include: Microsoft Azure Microsoft SharePoint Microsoft Entra ID Oracle NetSuite, particularly SuiteScript Microsoft SQL Server administration and query writing JavaScript Freemarker What we offer: 28 days of holidays (including bank holidays) increasing with service Purchase of Clearspring products at 50% discount from retail price Auto Enrolment Company Pension Plan A bonus may be paid to all team members annually, based on the profitability of the company. Cooking facility to prepare lunches Additional Information: Probation Period: 6 months Starting Date: Immediate Location Note: Fully office-based at our Acton office (W3 7QE) Working Hours: Monday - Friday, 8:30 - 17:30 (1 hour unpaid lunch break) Reporting to: IT manager Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with experience of; 1st Line Support, 2nd Line Support, IT Desktop Support, ICT Technician, Helpdesk Analyst, Technical Support Assistant, or Junior IT Engineer may also be considered for this role.
2nd / 3rd Line Support Manchester Up to 36,000 Permanent 35 hours per week An established education-focused organisation is seeking a 2nd / 3rd Line Support to lead infrastructure, network strategy, and IT service operations. This is a hands-on team leader role, combining 2nd / 3rd Line support and team management responsibility. Key Responsibilities Own and develop network and infrastructure strategy (LAN/WAN, switching, firewalls, Wi-Fi) Manage and optimise Microsoft 365, Azure AD, and on-prem / hybrid environments Oversee servers, virtualisation (e.g. Hyper-V/VMware), backup and disaster recovery Provide and escalate 2nd / 3rd Line support across hardware, software, and network issues Lead, mentor, and performance manage IT Service Desk Analysts Ensure security, patching, compliance, and best practice standards Drive continuous improvement and infrastructure resilience Experience Needed Background in network and systems infrastructure management Proven experience delivering 2nd / 3rd Line support Knowledge of Microsoft stack (M365, Azure AD, Windows Server) Experience with virtualisation, backup solutions, and endpoint management Confident leading and developing IT teams Full UK driving licence and access to own vehicle Package Up to 36,000 30 days holiday + Bank Holidays Christmas office closure Local Government Pension Scheme Free onsite parking Enhanced DBS and references required. Please get in touch as soon as possible as we have interview slots for next week!
Apr 27, 2026
Full time
2nd / 3rd Line Support Manchester Up to 36,000 Permanent 35 hours per week An established education-focused organisation is seeking a 2nd / 3rd Line Support to lead infrastructure, network strategy, and IT service operations. This is a hands-on team leader role, combining 2nd / 3rd Line support and team management responsibility. Key Responsibilities Own and develop network and infrastructure strategy (LAN/WAN, switching, firewalls, Wi-Fi) Manage and optimise Microsoft 365, Azure AD, and on-prem / hybrid environments Oversee servers, virtualisation (e.g. Hyper-V/VMware), backup and disaster recovery Provide and escalate 2nd / 3rd Line support across hardware, software, and network issues Lead, mentor, and performance manage IT Service Desk Analysts Ensure security, patching, compliance, and best practice standards Drive continuous improvement and infrastructure resilience Experience Needed Background in network and systems infrastructure management Proven experience delivering 2nd / 3rd Line support Knowledge of Microsoft stack (M365, Azure AD, Windows Server) Experience with virtualisation, backup solutions, and endpoint management Confident leading and developing IT teams Full UK driving licence and access to own vehicle Package Up to 36,000 30 days holiday + Bank Holidays Christmas office closure Local Government Pension Scheme Free onsite parking Enhanced DBS and references required. Please get in touch as soon as possible as we have interview slots for next week!
