Job Title: Housing Officer Location: North West England (Site-Based) Contract: Initial 6-Month Contract Hours: 37 hours per week Start Date: ASAP A Local Authority in the North West of England is seeking a Housing Officer to support the effective management of residential housing within the community. This is an initial 6-month contract, offering an excellent opportunity for someone with experience in housing management, tenancy support, or estate services. About the Role You will play a key role in delivering a high-quality housing management service, ensuring tenants are supported and properties are well maintained. Acting as a main point of contact for residents, you will manage tenancy-related matters, address day-to-day housing issues, and work closely with internal teams and external partners. Key Responsibilities Managing a portfolio of residential properties across the local area Acting as the primary point of contact for tenants Supporting tenancy management, including sign-ups, changes, and sustainment Conducting regular estate inspections and tenancy visits Handling anti-social behaviour cases and resolving tenant disputes Liaising with repairs teams, contractors, and support services Ensuring properties and communal areas are maintained to a high standard Promoting a safe, clean, and positive living environment About You The council is looking to hear from candidates who have: Experience working in housing management, tenancy support, or housing officer roles Strong communication and interpersonal skills A proactive and tenant-focused approach Experience dealing with anti-social behaviour and tenancy issues Ability to work collaboratively with internal departments and external agencies Apply If you have experience in housing management or tenant support and are looking for a flexible part-time opportunity within a Local Authority setting, we would love to hear from you. Please apply with your updated CV, or get in touch to arrange a quick conversation about the opportunity.
Apr 28, 2026
Contractor
Job Title: Housing Officer Location: North West England (Site-Based) Contract: Initial 6-Month Contract Hours: 37 hours per week Start Date: ASAP A Local Authority in the North West of England is seeking a Housing Officer to support the effective management of residential housing within the community. This is an initial 6-month contract, offering an excellent opportunity for someone with experience in housing management, tenancy support, or estate services. About the Role You will play a key role in delivering a high-quality housing management service, ensuring tenants are supported and properties are well maintained. Acting as a main point of contact for residents, you will manage tenancy-related matters, address day-to-day housing issues, and work closely with internal teams and external partners. Key Responsibilities Managing a portfolio of residential properties across the local area Acting as the primary point of contact for tenants Supporting tenancy management, including sign-ups, changes, and sustainment Conducting regular estate inspections and tenancy visits Handling anti-social behaviour cases and resolving tenant disputes Liaising with repairs teams, contractors, and support services Ensuring properties and communal areas are maintained to a high standard Promoting a safe, clean, and positive living environment About You The council is looking to hear from candidates who have: Experience working in housing management, tenancy support, or housing officer roles Strong communication and interpersonal skills A proactive and tenant-focused approach Experience dealing with anti-social behaviour and tenancy issues Ability to work collaboratively with internal departments and external agencies Apply If you have experience in housing management or tenant support and are looking for a flexible part-time opportunity within a Local Authority setting, we would love to hear from you. Please apply with your updated CV, or get in touch to arrange a quick conversation about the opportunity.
Here at Halton Housing, we are looking for an organised Governance Officer with a high attention to detail to work across our vibrant organisation. What You ll Do: Work with key stakeholders, including Leadership Team, provide a comprehensive governance support service for the Customer Committee, including meeting scheduling, agenda planning, and quality administration Attend Committee meetings to take accurate, high quality meeting minutes Provide governance advice to ensure the Committee operates within its Terms of Reference and the organisation s governing documents Prepare Board and Committee reports on governance and regulatory matters Act as key point of contact for Customer Members Facilitate the recruitment, appointment and re-appointment of Customer Members Coordinate the delivery of Customer Committee induction, appraisal and learning and development opportunities Contribute to the planning and organising of the group wide annual meeting schedule Deputise for the Governance and Compliance Partner on governance matters as required Lead on ensuring compliance with the Regulator of Social Housing s requirements on access to information for social housing tenants What You ll Need: Proven experience in a corporate governance or corporate support role with a background in social housing or a similar regulated sector Ability to build strong relationships with stakeholders at all levels Qualified to A-Level or equivalent and studying towards, or commitment to studying, a governance qualification Can apply a range of problem solving, influencing, negotiation, presentation, and networking skills Excellent written and verbal communication skills Proven ability in quality minute taking and meeting management Can work proactively and independently to balance conflicting priorities and achieve key deadlines, targets and outcomes Highly organised with meticulous attention to detail Confident in competent usage of all Microsoft packages incl TEAMs What You ll Get: 30 day holiday entitlement, increasing to 33 days with 3 years' service, plus bank holidays Opportunity to buy or sell holidays Competitive salary Electric Vehicle Salary Sacrifice Scheme Flexible and Hybrid working Supported training and development opportunities Health and Wellbeing Cash Plan Competitive Pension Scheme If you want to work in a role that makes a real impact on improving people s lives and you know you d be a great fit, please apply today! We may close this vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible. Closing date: 17th April 2026
Apr 28, 2026
Full time
Here at Halton Housing, we are looking for an organised Governance Officer with a high attention to detail to work across our vibrant organisation. What You ll Do: Work with key stakeholders, including Leadership Team, provide a comprehensive governance support service for the Customer Committee, including meeting scheduling, agenda planning, and quality administration Attend Committee meetings to take accurate, high quality meeting minutes Provide governance advice to ensure the Committee operates within its Terms of Reference and the organisation s governing documents Prepare Board and Committee reports on governance and regulatory matters Act as key point of contact for Customer Members Facilitate the recruitment, appointment and re-appointment of Customer Members Coordinate the delivery of Customer Committee induction, appraisal and learning and development opportunities Contribute to the planning and organising of the group wide annual meeting schedule Deputise for the Governance and Compliance Partner on governance matters as required Lead on ensuring compliance with the Regulator of Social Housing s requirements on access to information for social housing tenants What You ll Need: Proven experience in a corporate governance or corporate support role with a background in social housing or a similar regulated sector Ability to build strong relationships with stakeholders at all levels Qualified to A-Level or equivalent and studying towards, or commitment to studying, a governance qualification Can apply a range of problem solving, influencing, negotiation, presentation, and networking skills Excellent written and verbal communication skills Proven ability in quality minute taking and meeting management Can work proactively and independently to balance conflicting priorities and achieve key deadlines, targets and outcomes Highly organised with meticulous attention to detail Confident in competent usage of all Microsoft packages incl TEAMs What You ll Get: 30 day holiday entitlement, increasing to 33 days with 3 years' service, plus bank holidays Opportunity to buy or sell holidays Competitive salary Electric Vehicle Salary Sacrifice Scheme Flexible and Hybrid working Supported training and development opportunities Health and Wellbeing Cash Plan Competitive Pension Scheme If you want to work in a role that makes a real impact on improving people s lives and you know you d be a great fit, please apply today! We may close this vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible. Closing date: 17th April 2026
We're recruiting an experienced Private Sector Housing Team Manager to lead a high-performing Environmental Health service within a forward-thinking London local authority. This is a senior, enforcement-led leadership role focused on improving standards across the private rented sector. You will lead a multidisciplinary team, oversee complex enforcement activity, and ensure the delivery of a high-quality, compliant and customer-focused service that protects residents and drives up housing standards across the borough. The Role Lead and manage the Private Sector Housing team, directly overseeing 4 Senior Officers and wider operational staff Manage property licensing schemes, including HMOs, ensuring compliance and identifying unlicensed properties Oversee enforcement activity from investigation through to prosecution, including civil penalties and Rent Repayment Orders Drive proactive work to identify rogue landlords and poor housing conditions including damp and mould Manage day-to-day operations, resources and performance to ensure effective service delivery Take full responsibility for team budgets (up to £1m), monitoring spend and identifying income generation opportunities Contribute to the development and delivery of the team's service plan in line with corporate priorities Monitor performance and respond to complaints, Member enquiries and scrutiny requirements Provide expert advice and guidance to senior leadership, Members and stakeholders Prepare and present complex reports for committees and high-level meetings Represent the service at internal and external meetings, deputising for the Head of Service where required Lead, motivate and develop staff, ensuring high performance and continuous improvement Build strong working relationships with internal departments and external partners including government bodies and enforcement agencies Support wider departmental objectives including transformation, compliance and service improvement initiatives Key Requirements Significant experience managing Private Sector Housing or Environmental Health services within a local authority Strong background in enforcement-led environments, including prosecutions and regulatory action Proven experience managing teams and delivering high-performing services In-depth knowledge of property licensing schemes, particularly HMOs Strong understanding of housing legislation, enforcement powers and regulatory frameworks Experience preparing reports and advising senior stakeholders, Members and committees Excellent communication skills with the ability to present complex information clearly Ability to operate both strategically and operationally, making an immediate impact Degree or Diploma in Environmental Health recognised by the Chartered Institute of Environmental Health and EHORB registration is preferred Experience identifying and driving income generation opportunities (e.g. civil penalties, RROs) is desirable Ability to work in a hybrid environment with a minimum of 3 days in the office and flexibility for site visits and occasional evening meetings What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from Environmental Health Officers, Private Sector Housing Managers and Regulatory Services professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in housing recruitment. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Apr 28, 2026
Full time
We're recruiting an experienced Private Sector Housing Team Manager to lead a high-performing Environmental Health service within a forward-thinking London local authority. This is a senior, enforcement-led leadership role focused on improving standards across the private rented sector. You will lead a multidisciplinary team, oversee complex enforcement activity, and ensure the delivery of a high-quality, compliant and customer-focused service that protects residents and drives up housing standards across the borough. The Role Lead and manage the Private Sector Housing team, directly overseeing 4 Senior Officers and wider operational staff Manage property licensing schemes, including HMOs, ensuring compliance and identifying unlicensed properties Oversee enforcement activity from investigation through to prosecution, including civil penalties and Rent Repayment Orders Drive proactive work to identify rogue landlords and poor housing conditions including damp and mould Manage day-to-day operations, resources and performance to ensure effective service delivery Take full responsibility for team budgets (up to £1m), monitoring spend and identifying income generation opportunities Contribute to the development and delivery of the team's service plan in line with corporate priorities Monitor performance and respond to complaints, Member enquiries and scrutiny requirements Provide expert advice and guidance to senior leadership, Members and stakeholders Prepare and present complex reports for committees and high-level meetings Represent the service at internal and external meetings, deputising for the Head of Service where required Lead, motivate and develop staff, ensuring high performance and continuous improvement Build strong working relationships with internal departments and external partners including government bodies and enforcement agencies Support wider departmental objectives including transformation, compliance and service improvement initiatives Key Requirements Significant experience managing Private Sector Housing or Environmental Health services within a local authority Strong background in enforcement-led environments, including prosecutions and regulatory action Proven experience managing teams and delivering high-performing services In-depth knowledge of property licensing schemes, particularly HMOs Strong understanding of housing legislation, enforcement powers and regulatory frameworks Experience preparing reports and advising senior stakeholders, Members and committees Excellent communication skills with the ability to present complex information clearly Ability to operate both strategically and operationally, making an immediate impact Degree or Diploma in Environmental Health recognised by the Chartered Institute of Environmental Health and EHORB registration is preferred Experience identifying and driving income generation opportunities (e.g. civil penalties, RROs) is desirable Ability to work in a hybrid environment with a minimum of 3 days in the office and flexibility for site visits and occasional evening meetings What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from Environmental Health Officers, Private Sector Housing Managers and Regulatory Services professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in housing recruitment. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Housing Allocations Officer (Level 6) Temporary Contract Job Details Slough Borough Council Service Area: Regeneration, Housing and Environment Hours: 37 hours per week Start Date: 18 May 2026 Duration: 17 weeks Working Pattern: Hybrid - 2 days per week in the office Location Office Base: 25 Windsor Road Slough Berkshire SL1 2EJ Pay PAYE Rate: £19.32 per hour Job Overview Slough Borough Council is seeking an experienced Allocations Officer to join the Housing Allocations team. This role will provide a housing register, needs assessment and allocations service, ensuring the legality and suitability of social housing allocations and helping the council meet statutory requirements, performance indicators and lettings targets. The successful candidate will manage housing applications, maintain accurate housing register records, verify applicant circumstances, carry out home visits and support the effective delivery of a customer-focused housing allocations service. Important - Please Read Carefully This role requires direct housing allocations experience , including knowledge of housing and homelessness legislation , housing register assessments and the application of allocations policy. You must also be able to carry out home visits and hold a full UK driving licence with access to a car for work . Candidates without relevant allocations / housing register experience are unlikely to be considered. Key Responsibilities Undertake eligibility assessments for potential tenants accessing the housing register Ensure allocations are lawful, suitable and in line with policy Deliver a comprehensive, customer-focused housing allocations service Maintain accurate records of the voids and lettings process and update the housing register using the integrated housing management system Run performance reports and carry out regular data reconciliation Manage social housing applications, including complex cases Apply law and policy appropriately to reach lawful and defensible decisions Liaise with housing needs colleagues on acute cases and with investigation teams where fraud is suspected Provide information to new tenants about properties and services available Liaise with tenancy management colleagues to support efficient sign-up processes Undertake home visits to shortlisted applicants to verify eligibility and circumstances Identify service improvements and support development of the allocations service Essential Experience & Skills Experience in a pressurised customer service environment working with vulnerable customers Experience maintaining computerised information management systems Experience handling confidential and sensitive information appropriately Experience giving accurate information clearly in writing and verbally Knowledge of current housing, immigration and related legislation , including relevant Housing and Homelessness Acts Knowledge of repairs issues affecting required property standards Knowledge of relevant health and safety legislation, especially lone working Knowledge of data protection legislation relating to customer records Ability to carry out home visits to verify housing applications Ability to understand and apply complex legislation fairly and accurately Strong communication, record keeping and data analysis skills Good organisational and time management skills Experience using Microsoft Office and databases Educated to A Level or equivalent with good numeracy and literacy Full UK driving licence with own car available for work Desirable Evidence of continuous professional development NVQ Business Administration Level 3, BTEC, relevant housing qualification or equivalent Disclaimer On applying for this vacancy, you agree that your personal details will be passed onto our client for their consideration of your suitability for the role. I acknowledge that it is my responsibility to notify Fix Space Recruitment Limited of any hirer who I do not want my details to be passed onto.
Apr 28, 2026
Seasonal
Housing Allocations Officer (Level 6) Temporary Contract Job Details Slough Borough Council Service Area: Regeneration, Housing and Environment Hours: 37 hours per week Start Date: 18 May 2026 Duration: 17 weeks Working Pattern: Hybrid - 2 days per week in the office Location Office Base: 25 Windsor Road Slough Berkshire SL1 2EJ Pay PAYE Rate: £19.32 per hour Job Overview Slough Borough Council is seeking an experienced Allocations Officer to join the Housing Allocations team. This role will provide a housing register, needs assessment and allocations service, ensuring the legality and suitability of social housing allocations and helping the council meet statutory requirements, performance indicators and lettings targets. The successful candidate will manage housing applications, maintain accurate housing register records, verify applicant circumstances, carry out home visits and support the effective delivery of a customer-focused housing allocations service. Important - Please Read Carefully This role requires direct housing allocations experience , including knowledge of housing and homelessness legislation , housing register assessments and the application of allocations policy. You must also be able to carry out home visits and hold a full UK driving licence with access to a car for work . Candidates without relevant allocations / housing register experience are unlikely to be considered. Key Responsibilities Undertake eligibility assessments for potential tenants accessing the housing register Ensure allocations are lawful, suitable and in line with policy Deliver a comprehensive, customer-focused housing allocations service Maintain accurate records of the voids and lettings process and update the housing register using the integrated housing management system Run performance reports and carry out regular data reconciliation Manage social housing applications, including complex cases Apply law and policy appropriately to reach lawful and defensible decisions Liaise with housing needs colleagues on acute cases and with investigation teams where fraud is suspected Provide information to new tenants about properties and services available Liaise with tenancy management colleagues to support efficient sign-up processes Undertake home visits to shortlisted applicants to verify eligibility and circumstances Identify service improvements and support development of the allocations service Essential Experience & Skills Experience in a pressurised customer service environment working with vulnerable customers Experience maintaining computerised information management systems Experience handling confidential and sensitive information appropriately Experience giving accurate information clearly in writing and verbally Knowledge of current housing, immigration and related legislation , including relevant Housing and Homelessness Acts Knowledge of repairs issues affecting required property standards Knowledge of relevant health and safety legislation, especially lone working Knowledge of data protection legislation relating to customer records Ability to carry out home visits to verify housing applications Ability to understand and apply complex legislation fairly and accurately Strong communication, record keeping and data analysis skills Good organisational and time management skills Experience using Microsoft Office and databases Educated to A Level or equivalent with good numeracy and literacy Full UK driving licence with own car available for work Desirable Evidence of continuous professional development NVQ Business Administration Level 3, BTEC, relevant housing qualification or equivalent Disclaimer On applying for this vacancy, you agree that your personal details will be passed onto our client for their consideration of your suitability for the role. I acknowledge that it is my responsibility to notify Fix Space Recruitment Limited of any hirer who I do not want my details to be passed onto.
Leasehold and Homeownership Officer A place to create moments that matter Location: Bradford, Hybrid with travel around the region to meet customer needs. Salary: £39,066 per annum Permanent , 35 hours per week, Monday Friday 9am-5pm. Thousands of families across the country rely on the organisation for a safe, affordable home. And as the housing crisis deepens, the work they do has never been more important. It s this belief - that everyone deserves a place to call home - that drives everything they do. Together, they find new ways to understand and champion their customers, support them and drive positive change. For a career that means more and makes a meaningful impact on society, this is the place to be. About the role As a Leasehold and Homeownership Officer, you ll be the go-to expert for homeowner customers - handling a wide range of complex queries around leases, transfers, property management, and service charges. You ll play a vital role in ensuring customers feel supported, informed, and confident in their homes. This isn t a desk-bound job. You ll be out and about visiting schemes, carrying out inspections, and maintaining a visible presence in communities. You ll work closely with colleagues across Housing Services and other teams to manage mixed-tenure sites and deliver a seamless customer experience. You ll be managing a diverse portfolio of homeownership tenures - shared owners, leaseholders, and freeholders, making sure everything aligns with legal agreements and service expectations. It s a busy, fast-paced role that requires strong organisational skills, a proactive mindset, and a genuine curiosity to get to the heart of issues. You ll need to: Translate legal jargon into clear, customer-friendly language Think creatively to solve problems and improve service Prioritise effectively and manage competing demands Build strong relationships across teams and with customers This is a brilliant opportunity to make a real impact. You ll work with a wide range of people, tackle interesting challenges, and see the direct results of your work through customer feedback. It s a role that keeps you on your toes and one where no two days are the same. Salary The spot salary for this post is £39,066 per annum for applicants who fully meet the requirements of the post. If you re still developing some of the skills or experience, you can start at a salary 5% or 10% below the spot rate, with clear support and progression opportunities to reach the full amount. Plus an essential car user allowance starting at £1,250 per annum. About you Experience in leasehold management within a housing association or managing agent. Strong understanding of leases, transfers, and relevant regulations, with a commitment to continuous professional development. Ability to work independently as part of a small team and collaboratively across the wider organisation. Strong organisational skills, with the ability to manage a high volume of queries and maintain a professional, customer-focused approach. Excellent communication skills, capable of engaging with multiple stakeholders at various levels. Proficiency in Microsoft Office (Word, Outlook, Excel). The successful applicant will be subject to pre-employment checks, such as DBS and social media screening, before an offer is confirmed. A place to build a future They ve got big ambitions and are looking for people who want to grow with them. Here, you ll have the chance to learn new skills, shape your career, and thrive in a collaborative environment where your ideas matter. And because they believe great work deserves great rewards, here s what you can look forward to: Generous time off 28 days holiday plus bank holidays, an extra day for your birthday, and the option to buy more. Health & wellbeing support Cash health plan, Health MOTs, online GP access, gym discounts, and a dedicated volunteering day for a cause you care about. Financial perks Car leasing options, salary sacrifice schemes, and exclusive discounts through their benefits platform to help your money go further. Future-focused benefits Access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, plus life assurance at three times your salary for peace of mind. Family-friendly policies Enhanced parental leave, flexible working options, and support for work-life balance. Career development From Stepping into Management and Management Essentials training to their Leadership Academy, apprenticeships, and more they ll help you grow and succeed. They re Committed to Inclusion They believe diversity makes them stronger and are committed to creating a place where everyone feels valued, respected, and able to thrive. Their recruitment process is designed to be accessible and inclusive, and if you need any reasonable adjustments at any stage, just let them know they ll make it happen. Please don t delay in submitting your application. Where roles are urgent or a high volume of applications is received, they may interview and conclude the process prior to any closing date indicated. Please note candidates must have current eligibility to live and work in the UK, the organisation does not currently hold a sponsorship licence. Recruitment Agencies: The organisation works exclusively with partners on their preferred supplier list (PSL) and does not accept unsolicited CVs or speculative approaches from agencies for this role. You may have experience of the following: Leasehold and Homeownership Officer include Leasehold Officer, Homeownership Officer, Leasehold Services Officer, Leasehold Management Officer, Homeownership Services Officer, Housing Leasehold Officer, Property Services Officer (Leasehold), Residential Property Officer, Housing Management Officer (Leasehold). REF-
Apr 28, 2026
Full time
Leasehold and Homeownership Officer A place to create moments that matter Location: Bradford, Hybrid with travel around the region to meet customer needs. Salary: £39,066 per annum Permanent , 35 hours per week, Monday Friday 9am-5pm. Thousands of families across the country rely on the organisation for a safe, affordable home. And as the housing crisis deepens, the work they do has never been more important. It s this belief - that everyone deserves a place to call home - that drives everything they do. Together, they find new ways to understand and champion their customers, support them and drive positive change. For a career that means more and makes a meaningful impact on society, this is the place to be. About the role As a Leasehold and Homeownership Officer, you ll be the go-to expert for homeowner customers - handling a wide range of complex queries around leases, transfers, property management, and service charges. You ll play a vital role in ensuring customers feel supported, informed, and confident in their homes. This isn t a desk-bound job. You ll be out and about visiting schemes, carrying out inspections, and maintaining a visible presence in communities. You ll work closely with colleagues across Housing Services and other teams to manage mixed-tenure sites and deliver a seamless customer experience. You ll be managing a diverse portfolio of homeownership tenures - shared owners, leaseholders, and freeholders, making sure everything aligns with legal agreements and service expectations. It s a busy, fast-paced role that requires strong organisational skills, a proactive mindset, and a genuine curiosity to get to the heart of issues. You ll need to: Translate legal jargon into clear, customer-friendly language Think creatively to solve problems and improve service Prioritise effectively and manage competing demands Build strong relationships across teams and with customers This is a brilliant opportunity to make a real impact. You ll work with a wide range of people, tackle interesting challenges, and see the direct results of your work through customer feedback. It s a role that keeps you on your toes and one where no two days are the same. Salary The spot salary for this post is £39,066 per annum for applicants who fully meet the requirements of the post. If you re still developing some of the skills or experience, you can start at a salary 5% or 10% below the spot rate, with clear support and progression opportunities to reach the full amount. Plus an essential car user allowance starting at £1,250 per annum. About you Experience in leasehold management within a housing association or managing agent. Strong understanding of leases, transfers, and relevant regulations, with a commitment to continuous professional development. Ability to work independently as part of a small team and collaboratively across the wider organisation. Strong organisational skills, with the ability to manage a high volume of queries and maintain a professional, customer-focused approach. Excellent communication skills, capable of engaging with multiple stakeholders at various levels. Proficiency in Microsoft Office (Word, Outlook, Excel). The successful applicant will be subject to pre-employment checks, such as DBS and social media screening, before an offer is confirmed. A place to build a future They ve got big ambitions and are looking for people who want to grow with them. Here, you ll have the chance to learn new skills, shape your career, and thrive in a collaborative environment where your ideas matter. And because they believe great work deserves great rewards, here s what you can look forward to: Generous time off 28 days holiday plus bank holidays, an extra day for your birthday, and the option to buy more. Health & wellbeing support Cash health plan, Health MOTs, online GP access, gym discounts, and a dedicated volunteering day for a cause you care about. Financial perks Car leasing options, salary sacrifice schemes, and exclusive discounts through their benefits platform to help your money go further. Future-focused benefits Access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, plus life assurance at three times your salary for peace of mind. Family-friendly policies Enhanced parental leave, flexible working options, and support for work-life balance. Career development From Stepping into Management and Management Essentials training to their Leadership Academy, apprenticeships, and more they ll help you grow and succeed. They re Committed to Inclusion They believe diversity makes them stronger and are committed to creating a place where everyone feels valued, respected, and able to thrive. Their recruitment process is designed to be accessible and inclusive, and if you need any reasonable adjustments at any stage, just let them know they ll make it happen. Please don t delay in submitting your application. Where roles are urgent or a high volume of applications is received, they may interview and conclude the process prior to any closing date indicated. Please note candidates must have current eligibility to live and work in the UK, the organisation does not currently hold a sponsorship licence. Recruitment Agencies: The organisation works exclusively with partners on their preferred supplier list (PSL) and does not accept unsolicited CVs or speculative approaches from agencies for this role. You may have experience of the following: Leasehold and Homeownership Officer include Leasehold Officer, Homeownership Officer, Leasehold Services Officer, Leasehold Management Officer, Homeownership Services Officer, Housing Leasehold Officer, Property Services Officer (Leasehold), Residential Property Officer, Housing Management Officer (Leasehold). REF-
Allocations Officer Slough Contract £19.32 per hour Our client is looking for an experienced is looking for an Allocations Officer Hybrid - 2 days per week required in the office To undertake and determine eligibility assessments for potential tenants accessing the housing register to ensure the legality and suitability of every allocation. To be responsible for meeting statutory requirements, performance indicators and targets in the letting of all social housing. This is one of many roles we are recruiting for please visit our website colbernlimited co uk Deliver a comprehensive, customer focused and high quality housing allocations service, liaising with other sections, departments and agencies internally and externally in relation to housing needs issues on behalf of home seekers Working proactively using initiative and knowledge to apply appropriate options to tackle housing need ensuring that the council s resources, including accommodation and financial resources, are appropriately used according to the needs of the home seeker, enabling them to achieve sustainable and affordable solutions to their housing needs. Maintain accurate and up to date records of the voids and lettings process as well as entering and maintaining records on the housing register using the integrated housing management IT system. This includes developing and running regular performance related reports and undertaking regular and frequent data reconciliation. Understand and work in accordance with legislation and Slough s current lettings and voids policies, standards and targets, responding to customer enquiries regarding voids and lettings, liaising with other sections and/or contractors as necessary to provide a co-ordinated response. To manage applications for social housing, including those of a complex nature and be responsible for applying the law and policy appropriately, reaching lawful and defensible decisions and ensuring that the Council s Housing Allocations Policy is implemented To ensure that each case receives a correct assessment liaising as necessary with colleagues in housing needs for acute cases and with the investigation team where cases of fraud or benefit abuse are suspected To take a lead on a particular topic and/or liaison with a partner department or agency as directed by the Housing Allocations Manager. Ensure that colleagues are briefed on relevant issues relating to the topic/liaison Provide information for new tenants about the properties and services available and ensure this information is regularly updated while liaising with tenancy management colleagues to ensure that the sign up process is efficient and informative for the client and timely in order Experience of working in a pressurised customer service environment and with vulnerable customers. Working effectively with a range of professional staff and external agencies. Maintaining computerised information management systems. Experience of working in confidential situations with an understanding of when & how to share sensitive information with customers and Experience of giving accurate and relevant information in a clear and concise manner, both in writing and verbally. Knowledge of current housing, immigration and related legislation, case law, policies and good practice including relevant Housing and Homelessness Acts. Knowledge of repairs issues to ensure that properties meet required standards Knowledge of relevant health and safety legislation and an ability to apply and enforce it, particularly in relation to lone workers. Knowledge of data protection legislation, especially relating to customer records. Knowledge of equal opportunities legislation and policy. PLEASE VISIT OUR WEBSITE FOR MORE OPPORTUNITIES colbernlimited co uk The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients are an equal opportunities employer
Apr 28, 2026
Contractor
Allocations Officer Slough Contract £19.32 per hour Our client is looking for an experienced is looking for an Allocations Officer Hybrid - 2 days per week required in the office To undertake and determine eligibility assessments for potential tenants accessing the housing register to ensure the legality and suitability of every allocation. To be responsible for meeting statutory requirements, performance indicators and targets in the letting of all social housing. This is one of many roles we are recruiting for please visit our website colbernlimited co uk Deliver a comprehensive, customer focused and high quality housing allocations service, liaising with other sections, departments and agencies internally and externally in relation to housing needs issues on behalf of home seekers Working proactively using initiative and knowledge to apply appropriate options to tackle housing need ensuring that the council s resources, including accommodation and financial resources, are appropriately used according to the needs of the home seeker, enabling them to achieve sustainable and affordable solutions to their housing needs. Maintain accurate and up to date records of the voids and lettings process as well as entering and maintaining records on the housing register using the integrated housing management IT system. This includes developing and running regular performance related reports and undertaking regular and frequent data reconciliation. Understand and work in accordance with legislation and Slough s current lettings and voids policies, standards and targets, responding to customer enquiries regarding voids and lettings, liaising with other sections and/or contractors as necessary to provide a co-ordinated response. To manage applications for social housing, including those of a complex nature and be responsible for applying the law and policy appropriately, reaching lawful and defensible decisions and ensuring that the Council s Housing Allocations Policy is implemented To ensure that each case receives a correct assessment liaising as necessary with colleagues in housing needs for acute cases and with the investigation team where cases of fraud or benefit abuse are suspected To take a lead on a particular topic and/or liaison with a partner department or agency as directed by the Housing Allocations Manager. Ensure that colleagues are briefed on relevant issues relating to the topic/liaison Provide information for new tenants about the properties and services available and ensure this information is regularly updated while liaising with tenancy management colleagues to ensure that the sign up process is efficient and informative for the client and timely in order Experience of working in a pressurised customer service environment and with vulnerable customers. Working effectively with a range of professional staff and external agencies. Maintaining computerised information management systems. Experience of working in confidential situations with an understanding of when & how to share sensitive information with customers and Experience of giving accurate and relevant information in a clear and concise manner, both in writing and verbally. Knowledge of current housing, immigration and related legislation, case law, policies and good practice including relevant Housing and Homelessness Acts. Knowledge of repairs issues to ensure that properties meet required standards Knowledge of relevant health and safety legislation and an ability to apply and enforce it, particularly in relation to lone workers. Knowledge of data protection legislation, especially relating to customer records. Knowledge of equal opportunities legislation and policy. PLEASE VISIT OUR WEBSITE FOR MORE OPPORTUNITIES colbernlimited co uk The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients are an equal opportunities employer
Marks Consulting Partners Limited
Braintree, Essex
Marks Consulting Partners are currently looking for a Customer Experience Specialist to work with one of our Housing Association clients in Essex. What the Job Will Be Doing Managing and resolving Stage 1 complaints, ensuring fair, thorough and compliant investigations Supporting Stage 2 complaint handling and ensuring cases meet Housing Ombudsman Complaint Handling Code standards Investigating complaints, gathering evidence and producing clear, well-structured responses Acting as a key point of contact for residents, providing empathetic and customer-focused support Identifying trends, themes and root causes from complaints to drive service improvement Supporting the organisation with regulatory compliance, including Tenant Satisfaction Measures (TSMs) and complaint reporting Liaising with the Housing Ombudsman, responding to enquiries and implementing recommendations Monitoring complaint performance and contributing to reports for senior management Maintaining accurate records and ensuring compliance with data protection and regulatory requirements Promoting early resolution and continuous improvement across services Supporting the management of complex enquiries, including MP and CEO complaints Working collaboratively with internal teams to improve customer experience and service delivery What You Will Need Experience in a customer-facing role, ideally within social housing or a similar sector Experience handling complaints, including writing formal responses Strong knowledge of complaint handling frameworks and regulatory standards (Housing Ombudsman Code desirable) Excellent communication skills, with the ability to manage sensitive and complex situations Strong analytical and investigative skills, with the ability to identify trends and root causes Ability to manage multiple cases and work independently in a fast-paced environment Strong organisational and IT skills, including experience with CRM or housing systems A proactive and solutions-focused approach with a commitment to delivering excellent customer service
Apr 28, 2026
Contractor
Marks Consulting Partners are currently looking for a Customer Experience Specialist to work with one of our Housing Association clients in Essex. What the Job Will Be Doing Managing and resolving Stage 1 complaints, ensuring fair, thorough and compliant investigations Supporting Stage 2 complaint handling and ensuring cases meet Housing Ombudsman Complaint Handling Code standards Investigating complaints, gathering evidence and producing clear, well-structured responses Acting as a key point of contact for residents, providing empathetic and customer-focused support Identifying trends, themes and root causes from complaints to drive service improvement Supporting the organisation with regulatory compliance, including Tenant Satisfaction Measures (TSMs) and complaint reporting Liaising with the Housing Ombudsman, responding to enquiries and implementing recommendations Monitoring complaint performance and contributing to reports for senior management Maintaining accurate records and ensuring compliance with data protection and regulatory requirements Promoting early resolution and continuous improvement across services Supporting the management of complex enquiries, including MP and CEO complaints Working collaboratively with internal teams to improve customer experience and service delivery What You Will Need Experience in a customer-facing role, ideally within social housing or a similar sector Experience handling complaints, including writing formal responses Strong knowledge of complaint handling frameworks and regulatory standards (Housing Ombudsman Code desirable) Excellent communication skills, with the ability to manage sensitive and complex situations Strong analytical and investigative skills, with the ability to identify trends and root causes Ability to manage multiple cases and work independently in a fast-paced environment Strong organisational and IT skills, including experience with CRM or housing systems A proactive and solutions-focused approach with a commitment to delivering excellent customer service
Job Overview We are seeking a dedicated and professional Accommodation Officer to oversee and manage housing arrangements within our organisation. The successful candidate will be responsible for coordinating accommodation services, ensuring tenant satisfaction, and maintaining effective communication with stakeholders. This role offers an excellent opportunity for individuals with strong organisational and negotiation skills to contribute to a well-functioning housing environment. The Accommodation Officer will work closely with tenants, service providers, and internal teams to facilitate smooth operations and uphold high standards of service delivery. Responsibilities Manage and coordinate accommodation allocations in accordance with organisational policies and tenant needs. Act as the primary point of contact for tenants regarding housing queries, concerns, and requests. Negotiate lease terms, renewals, and other agreements with tenants and external partners to ensure favourable outcomes. Maintain accurate records of accommodation details using Yardi or similar property management software. Conduct regular inspections of housing units to ensure safety, cleanliness, and compliance with regulations. Liaise with maintenance teams to coordinate repairs and upgrades as required. Prepare reports on occupancy rates, tenant feedback, and other relevant metrics for management review. Assist in the development of policies related to accommodation services and tenant engagement initiatives. Skills Proven experience in negotiation, with the ability to reach mutually beneficial agreements efficiently. Proficiency in Yardi or comparable property management systems is highly desirable. Excellent organisational skills with attention to detail in record keeping and documentation. Strong communication skills, both written and verbal, enabling effective interaction with tenants and stakeholders. Ability to prioritise tasks effectively in a fast-paced environment while maintaining professionalism. Problem-solving aptitude with a proactive approach to resolving issues promptly. Knowledge of relevant housing legislation and regulations is advantageous but not essential. This role provides an engaging opportunity for motivated individuals eager to contribute positively within a dynamic housing environment while developing their professional expertise in property management and tenant relations.
Apr 28, 2026
Contractor
Job Overview We are seeking a dedicated and professional Accommodation Officer to oversee and manage housing arrangements within our organisation. The successful candidate will be responsible for coordinating accommodation services, ensuring tenant satisfaction, and maintaining effective communication with stakeholders. This role offers an excellent opportunity for individuals with strong organisational and negotiation skills to contribute to a well-functioning housing environment. The Accommodation Officer will work closely with tenants, service providers, and internal teams to facilitate smooth operations and uphold high standards of service delivery. Responsibilities Manage and coordinate accommodation allocations in accordance with organisational policies and tenant needs. Act as the primary point of contact for tenants regarding housing queries, concerns, and requests. Negotiate lease terms, renewals, and other agreements with tenants and external partners to ensure favourable outcomes. Maintain accurate records of accommodation details using Yardi or similar property management software. Conduct regular inspections of housing units to ensure safety, cleanliness, and compliance with regulations. Liaise with maintenance teams to coordinate repairs and upgrades as required. Prepare reports on occupancy rates, tenant feedback, and other relevant metrics for management review. Assist in the development of policies related to accommodation services and tenant engagement initiatives. Skills Proven experience in negotiation, with the ability to reach mutually beneficial agreements efficiently. Proficiency in Yardi or comparable property management systems is highly desirable. Excellent organisational skills with attention to detail in record keeping and documentation. Strong communication skills, both written and verbal, enabling effective interaction with tenants and stakeholders. Ability to prioritise tasks effectively in a fast-paced environment while maintaining professionalism. Problem-solving aptitude with a proactive approach to resolving issues promptly. Knowledge of relevant housing legislation and regulations is advantageous but not essential. This role provides an engaging opportunity for motivated individuals eager to contribute positively within a dynamic housing environment while developing their professional expertise in property management and tenant relations.
A local authority recruitment agency is seeking a Temporary Accommodation Move-On Officer on a 6-month contract in Greater London. The successful candidate will manage a caseload of individuals moving from temporary to settled accommodation, ensuring compliance with housing legislation. Essential experience includes work in housing or support services, strong communication, and collaboration skills. The position requires 35 hours of work per week, with a mix of office and home working arrangements.
Apr 28, 2026
Full time
A local authority recruitment agency is seeking a Temporary Accommodation Move-On Officer on a 6-month contract in Greater London. The successful candidate will manage a caseload of individuals moving from temporary to settled accommodation, ensuring compliance with housing legislation. Essential experience includes work in housing or support services, strong communication, and collaboration skills. The position requires 35 hours of work per week, with a mix of office and home working arrangements.
Job Title: 3 separate Maintenance Officer roles available Location: 1 vacancy in Newtownabbey Location: 1 vacancy in Antrim Location: 1 vacancy in Derry/Londonderry Duration: Ongoing Temporary, Full-Time Hours: Full-time, 37 hours per week (Monday-Friday) Pay Rate: £16.90 per hour On behalf of our client, Apple Recruitment Services are delighted to be recruiting for an experienced and motivated Maintenance Officer. This is a key front-line role focused on maintaining and improving the quality, safety, and condition of domestic properties. Role Summary The Maintenance Officer will oversee property maintenance activities to ensure high standards of cost, quality, and timeliness. This includes inspecting properties, managing contractor works, liaising with tenants, and ensuring regulatory compliance - all while supporting efficient housing services. Main Responsibilities Conduct inspections before and after maintenance or repairs, including damage assessments and tenancy changeovers. Authorise repairs and ensure work meets agreed standards. Work with contractors, engineers, and internal teams to coordinate maintenance activity. Keep tenants informed of repair progress and expected timeframes. Support delivery of planned maintenance schemes (e.g. kitchens, heating, bathrooms). Identify and recover tenant-attributable repair costs where appropriate. Provide technical support to housing staff and escalate issues where needed. Maintain accurate records and adhere to performance, health and safety, and GDPR requirements. Essential Criteria: A Bachelor's Degree in Building Studies (or equivalent) plus 1 year of relevant post-qualification experience OR A Higher National Diploma (HND/BTech Level 4) in Building Studies plus 2 years of relevant experience OR At least 4 years of relevant experience (e.g. in the design, maintenance, or improvement of domestic properties) Additional Requirements: A full driving licence or access to transport suitable for meeting job demands Strong communication and customer service skills Technical knowledge of property maintenance Good IT and record-keeping ability Ability to work both independently and as part of a team How to Apply If you wish to apply or would like more information, please email your CV in Microsoft word format to Julie at Applicants must ensure their CV is accurate and up to date. The CV should include your full employment history inclusive of dates, all academic achievements and full personal contact details. Please note only applicants that match this criteria can be considered for the role. Apple Recruitment Services is acting as an Employment Agency in relation to this vacancy. Apple Recruitment Services is an Equal Opportunities Employer.
Apr 28, 2026
Full time
Job Title: 3 separate Maintenance Officer roles available Location: 1 vacancy in Newtownabbey Location: 1 vacancy in Antrim Location: 1 vacancy in Derry/Londonderry Duration: Ongoing Temporary, Full-Time Hours: Full-time, 37 hours per week (Monday-Friday) Pay Rate: £16.90 per hour On behalf of our client, Apple Recruitment Services are delighted to be recruiting for an experienced and motivated Maintenance Officer. This is a key front-line role focused on maintaining and improving the quality, safety, and condition of domestic properties. Role Summary The Maintenance Officer will oversee property maintenance activities to ensure high standards of cost, quality, and timeliness. This includes inspecting properties, managing contractor works, liaising with tenants, and ensuring regulatory compliance - all while supporting efficient housing services. Main Responsibilities Conduct inspections before and after maintenance or repairs, including damage assessments and tenancy changeovers. Authorise repairs and ensure work meets agreed standards. Work with contractors, engineers, and internal teams to coordinate maintenance activity. Keep tenants informed of repair progress and expected timeframes. Support delivery of planned maintenance schemes (e.g. kitchens, heating, bathrooms). Identify and recover tenant-attributable repair costs where appropriate. Provide technical support to housing staff and escalate issues where needed. Maintain accurate records and adhere to performance, health and safety, and GDPR requirements. Essential Criteria: A Bachelor's Degree in Building Studies (or equivalent) plus 1 year of relevant post-qualification experience OR A Higher National Diploma (HND/BTech Level 4) in Building Studies plus 2 years of relevant experience OR At least 4 years of relevant experience (e.g. in the design, maintenance, or improvement of domestic properties) Additional Requirements: A full driving licence or access to transport suitable for meeting job demands Strong communication and customer service skills Technical knowledge of property maintenance Good IT and record-keeping ability Ability to work both independently and as part of a team How to Apply If you wish to apply or would like more information, please email your CV in Microsoft word format to Julie at Applicants must ensure their CV is accurate and up to date. The CV should include your full employment history inclusive of dates, all academic achievements and full personal contact details. Please note only applicants that match this criteria can be considered for the role. Apple Recruitment Services is acting as an Employment Agency in relation to this vacancy. Apple Recruitment Services is an Equal Opportunities Employer.
Could you bring your excellent project management and community engagement skills to help rural communities identify housing need and increase the pipeline of rural affordable homes in Buckinghamshire and Milton Keynes? About us At the heart of Buckinghamshire s communities, Community Impact Bucks is a locally rooted charity committed to helping communities and charities thrive. Our impact is made possible by a passionate and committed team who believe in the power of local action and understand the places and people they serve. We expect all staff to deliver activity within Buckinghamshire s communities and to bring local knowledge, relationships and contextual understanding to ensure our support is relevant, inclusive and community led. About you You will bring passion and energy to make a difference to rural communities. You will enjoy working with people and helping communities to achieve their goals. An excellent communicator, you will enjoy building partnerships and working with people from a variety of backgrounds, with a strong awareness of diversity and inclusion, and the ability to be diplomatic and take the initiative when needed. Your knowledge and experience might involve: Asset-based community development Developing and delivering activities in a community setting Lived experience of the challenges Buckinghamshire s rural communities face Experience of working in the field of housing delivery and working with local authority planning and housing teams. Training and support will be provided so you don t need to be an expert in everything. You will be part of a supportive staff team within the charity, and you will be part of a national network of Rural Housing Enablers offering peer support and shared learning. You will benefit from an interest in housing and must be able to work with Parish Councils, Housing Associations and Local Housing & Planning Authorities. Key responsibilities Support, advise and steer communities, and town and parish councillors from their initial interest in providing affordable housing, through scheme inception and pre-development phases to completion, with the aim of increasing the speed of schemes through the pre-development phase. Assist communities to identify the nature and extent of affordable local housing need in their community including, where appropriate, through a Housing Needs Survey. Assist communities to identify a deliverable site for development of affordable housing and/or secure affordable housing as part of market led schemes. Build collaborative partnerships with key partners to provide a clear pathway to a successful planning application and delivery. Partners may include, but are not limited to, local communities, parish councils, housing association staff, officers from the Local Authorities (including in their role as providers of affordable housing) and local developers. Provide project management including regular reporting on project progress against workplan and housing pipeline. Key requirements Experience of building and sustaining relationships within and across organisations and sectors, and working collaboratively. A highly capable communicator in person and in writing. Able to engage the public, local politicians, and officials on their own terms, whilst remaining independent and trusted. Experience delivering research, strategic assessment & planning, data analysis, and evaluation reports. Excellent organisational, planning and management skills, with strong attention to detail. Agile and proactive in approach to challenges and opportunities. Able to work under pressure, multi-task and meet strict deadlines. Competent user of databases and the Microsoft suite of software. Either Full British driving licence and access to private means of transport or ability to demonstrate how you will meet this requirement. Available to work evenings and weekends when necessary (in accordance with our Time Off In Lieu Policy) Diversity & Inclusion Community Impact Bucks is committed to challenging inequality and values the diversity of our communities in Buckinghamshire. We recognise that reflecting that diversity will only ever make our organisation better. We work to ensure an inclusive culture where colleagues feel welcomed and supported to succeed and thrive. We encourage applications from people of all backgrounds, particularly those from under-represented communities. How to apply For more information please download the Job Description and Person Specification below, or visit our website at Community Impact Bucks. Please apply via the CharityJob website with a CV and a cover letter explaining how your skills, experience and interests meet the Job Description and Person Specification by 9am on Tuesday 26th May 2026. We are committed to finding the right fit for this role. We will be reviewing applications and shortlisting candidates to interview as they are received. We will close this position once the right person is found.
Apr 27, 2026
Full time
Could you bring your excellent project management and community engagement skills to help rural communities identify housing need and increase the pipeline of rural affordable homes in Buckinghamshire and Milton Keynes? About us At the heart of Buckinghamshire s communities, Community Impact Bucks is a locally rooted charity committed to helping communities and charities thrive. Our impact is made possible by a passionate and committed team who believe in the power of local action and understand the places and people they serve. We expect all staff to deliver activity within Buckinghamshire s communities and to bring local knowledge, relationships and contextual understanding to ensure our support is relevant, inclusive and community led. About you You will bring passion and energy to make a difference to rural communities. You will enjoy working with people and helping communities to achieve their goals. An excellent communicator, you will enjoy building partnerships and working with people from a variety of backgrounds, with a strong awareness of diversity and inclusion, and the ability to be diplomatic and take the initiative when needed. Your knowledge and experience might involve: Asset-based community development Developing and delivering activities in a community setting Lived experience of the challenges Buckinghamshire s rural communities face Experience of working in the field of housing delivery and working with local authority planning and housing teams. Training and support will be provided so you don t need to be an expert in everything. You will be part of a supportive staff team within the charity, and you will be part of a national network of Rural Housing Enablers offering peer support and shared learning. You will benefit from an interest in housing and must be able to work with Parish Councils, Housing Associations and Local Housing & Planning Authorities. Key responsibilities Support, advise and steer communities, and town and parish councillors from their initial interest in providing affordable housing, through scheme inception and pre-development phases to completion, with the aim of increasing the speed of schemes through the pre-development phase. Assist communities to identify the nature and extent of affordable local housing need in their community including, where appropriate, through a Housing Needs Survey. Assist communities to identify a deliverable site for development of affordable housing and/or secure affordable housing as part of market led schemes. Build collaborative partnerships with key partners to provide a clear pathway to a successful planning application and delivery. Partners may include, but are not limited to, local communities, parish councils, housing association staff, officers from the Local Authorities (including in their role as providers of affordable housing) and local developers. Provide project management including regular reporting on project progress against workplan and housing pipeline. Key requirements Experience of building and sustaining relationships within and across organisations and sectors, and working collaboratively. A highly capable communicator in person and in writing. Able to engage the public, local politicians, and officials on their own terms, whilst remaining independent and trusted. Experience delivering research, strategic assessment & planning, data analysis, and evaluation reports. Excellent organisational, planning and management skills, with strong attention to detail. Agile and proactive in approach to challenges and opportunities. Able to work under pressure, multi-task and meet strict deadlines. Competent user of databases and the Microsoft suite of software. Either Full British driving licence and access to private means of transport or ability to demonstrate how you will meet this requirement. Available to work evenings and weekends when necessary (in accordance with our Time Off In Lieu Policy) Diversity & Inclusion Community Impact Bucks is committed to challenging inequality and values the diversity of our communities in Buckinghamshire. We recognise that reflecting that diversity will only ever make our organisation better. We work to ensure an inclusive culture where colleagues feel welcomed and supported to succeed and thrive. We encourage applications from people of all backgrounds, particularly those from under-represented communities. How to apply For more information please download the Job Description and Person Specification below, or visit our website at Community Impact Bucks. Please apply via the CharityJob website with a CV and a cover letter explaining how your skills, experience and interests meet the Job Description and Person Specification by 9am on Tuesday 26th May 2026. We are committed to finding the right fit for this role. We will be reviewing applications and shortlisting candidates to interview as they are received. We will close this position once the right person is found.
We are currently recruiting for a Housing Officer to join a busy local authority team in Warwickshire. This is a fantastic opportunity for an experienced housing professional to deliver a high-quality, customer-focused housing management service to tenants across general needs properties. In this varied frontline role, you will manage a patch of tenancies, providing advice and support to residents, carrying out home visits, and working proactively to sustain tenancies. You will handle anti-social behaviour, tenancy breaches, and neighbourhood issues, taking appropriate enforcement action where required. You'll also work closely with internal teams and external agencies to support vulnerable tenants and resolve complex cases. Regular estate inspections, tenancy reviews, and involvement in community engagement will form a key part of your role, alongside maintaining accurate records and contributing to service improvements. This position requires office attendance 4 days per week, with 1 day working remotely. Due to the nature of the role, you must have business insurance for your vehicle or be willing to obtain this. If you're proactive, organised, and passionate about delivering excellent housing services, we'd love to hear from you. How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Apr 27, 2026
Contractor
We are currently recruiting for a Housing Officer to join a busy local authority team in Warwickshire. This is a fantastic opportunity for an experienced housing professional to deliver a high-quality, customer-focused housing management service to tenants across general needs properties. In this varied frontline role, you will manage a patch of tenancies, providing advice and support to residents, carrying out home visits, and working proactively to sustain tenancies. You will handle anti-social behaviour, tenancy breaches, and neighbourhood issues, taking appropriate enforcement action where required. You'll also work closely with internal teams and external agencies to support vulnerable tenants and resolve complex cases. Regular estate inspections, tenancy reviews, and involvement in community engagement will form a key part of your role, alongside maintaining accurate records and contributing to service improvements. This position requires office attendance 4 days per week, with 1 day working remotely. Due to the nature of the role, you must have business insurance for your vehicle or be willing to obtain this. If you're proactive, organised, and passionate about delivering excellent housing services, we'd love to hear from you. How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Please only apply if you have over 2 years experience in the relating field Are you seeking a rewarding opportunity to make a difference in your community on a temporary basis with the potential for ongoing engagement? Do you have a passion for ensuring safe and harmonious living environments? If so, we want you to be a part of our dynamic team as a Temporary Housing Officer! My client are dedicated to providing high-quality housing services to our residents, and we need dedicated individuals like you to help us achieve this goal, even on a temporary basis. As a Housing Officer, you will play a crucial role in ensuring the smooth running of our housing operations. Your main duties will include: Succession and Assignments: Facilitating the smooth transfer of tenancies and managing succession cases with empathy and efficiency. Anti-Social Behavior (ASB) Management: Proactively addressing and resolving issues related to anti-social behavior to maintain a safe and peaceful community. Tenancy Enforcement: Enforcing tenancy agreements and policies to uphold standards of conduct and property maintenance. Tenancy Management: Providing support and guidance to tenants, addressing their concerns, and ensuring compliance with tenancy obligations. Inspections: Conducting regular inspections to assess property conditions, identify maintenance needs, and ensure compliance with regulations. We're looking for candidates who are highly organized, customer-focused, and adept at problem-solving. Strong communication skills and the ability to work collaboratively with colleagues and external stakeholders are essential. If you're ready to make a meaningful impact in the lives of our residents on a temporary basis with the possibility of continued involvement, apply now to join our team as a Housing Office
Apr 27, 2026
Seasonal
Please only apply if you have over 2 years experience in the relating field Are you seeking a rewarding opportunity to make a difference in your community on a temporary basis with the potential for ongoing engagement? Do you have a passion for ensuring safe and harmonious living environments? If so, we want you to be a part of our dynamic team as a Temporary Housing Officer! My client are dedicated to providing high-quality housing services to our residents, and we need dedicated individuals like you to help us achieve this goal, even on a temporary basis. As a Housing Officer, you will play a crucial role in ensuring the smooth running of our housing operations. Your main duties will include: Succession and Assignments: Facilitating the smooth transfer of tenancies and managing succession cases with empathy and efficiency. Anti-Social Behavior (ASB) Management: Proactively addressing and resolving issues related to anti-social behavior to maintain a safe and peaceful community. Tenancy Enforcement: Enforcing tenancy agreements and policies to uphold standards of conduct and property maintenance. Tenancy Management: Providing support and guidance to tenants, addressing their concerns, and ensuring compliance with tenancy obligations. Inspections: Conducting regular inspections to assess property conditions, identify maintenance needs, and ensure compliance with regulations. We're looking for candidates who are highly organized, customer-focused, and adept at problem-solving. Strong communication skills and the ability to work collaboratively with colleagues and external stakeholders are essential. If you're ready to make a meaningful impact in the lives of our residents on a temporary basis with the possibility of continued involvement, apply now to join our team as a Housing Office
About the Company Our client is one of the UK s largest providers of residential retrofit solutions for decarbonisation. Working across both social housing and private homes, they deliver large-scale programmes designed to improve energy efficiency and support the transition to low-carbon technologies. Due to continued growth, they are now seeking a Tenant Liaison Officer to join their operations team in the North Wales on a Permanent Basis The Role As a Tenant Liaison Officer, you will act as the key link between residents, site teams, and clients during refurbishment and retrofit works carried out within occupied homes. Your role is to ensure residents are kept informed, supported, and satisfied throughout the project, helping ensure works are delivered smoothly and professionally. Key Responsibilities Provide support to residents before, during and after works to their homes Act as the main point of contact for residents during projects Identify vulnerable tenants and ensure additional support is provided Arrange and manage access appointments for works Carry out resident inductions and property condition surveys Organise and attend consultation and engagement events Maintain resident records in line with GDPR requirements Work closely with site teams, subcontractors and clients to resolve issues Support community engagement and social value initiatives Requirements Minimum 1 year experience in a customer-facing role within the construction industry Liaison Officer experience is essential Strong communication and customer service skills Good organisation and problem-solving abilities Understanding of health & safety on construction sites Basic knowledge of GDPR and data protection Full UK driving licence Desirable: Experience working with housing associations or social housing Understanding of retrofit or energy efficiency works Personal Attributes Friendly, approachable and empathetic Proactive and organised Reliable and able to meet deadlines Able to work independently and as part of a team If you have experience in a customer-facing role within construction or housing and are looking to work on projects that improve homes and communities, we would love to hear from you.
Apr 27, 2026
Full time
About the Company Our client is one of the UK s largest providers of residential retrofit solutions for decarbonisation. Working across both social housing and private homes, they deliver large-scale programmes designed to improve energy efficiency and support the transition to low-carbon technologies. Due to continued growth, they are now seeking a Tenant Liaison Officer to join their operations team in the North Wales on a Permanent Basis The Role As a Tenant Liaison Officer, you will act as the key link between residents, site teams, and clients during refurbishment and retrofit works carried out within occupied homes. Your role is to ensure residents are kept informed, supported, and satisfied throughout the project, helping ensure works are delivered smoothly and professionally. Key Responsibilities Provide support to residents before, during and after works to their homes Act as the main point of contact for residents during projects Identify vulnerable tenants and ensure additional support is provided Arrange and manage access appointments for works Carry out resident inductions and property condition surveys Organise and attend consultation and engagement events Maintain resident records in line with GDPR requirements Work closely with site teams, subcontractors and clients to resolve issues Support community engagement and social value initiatives Requirements Minimum 1 year experience in a customer-facing role within the construction industry Liaison Officer experience is essential Strong communication and customer service skills Good organisation and problem-solving abilities Understanding of health & safety on construction sites Basic knowledge of GDPR and data protection Full UK driving licence Desirable: Experience working with housing associations or social housing Understanding of retrofit or energy efficiency works Personal Attributes Friendly, approachable and empathetic Proactive and organised Reliable and able to meet deadlines Able to work independently and as part of a team If you have experience in a customer-facing role within construction or housing and are looking to work on projects that improve homes and communities, we would love to hear from you.
Job Advertisement: Revenues and Benefits Officer - Business Rates Location: Hybrid (commutable distance to Wolverhampton) Contract Type: Temporary Hours: Full Time (37 hours per week) Pay: 15.56 per hour Are you ready to take on an exciting opportunity that makes a real difference in your community? We are looking for a passionate and dedicated Revenues and Benefits Officer - Business Rates to join our dynamic team! This is a fantastic chance to engage with the community, help individuals navigate their financial responsibilities, and contribute to the efficient running of local services. Key Responsibilities: As a Revenues and Benefits Officer, you will play a vital role in ensuring that we: Pay the right benefit to the right person at the right time Collect the right amount from the right person at the right time Effectively manage the recovery of debts owed to the Council You will specialize in one or more of the following areas: Accurately assessing and determining entitlement to housing benefits and council tax support Evaluating liability for council tax and business rates Implementing effective recovery methods for outstanding debts Negotiating sustainable repayment arrangements Attending court to liaise with customers regarding payment plans What We're Looking For: To thrive in this role, you should possess: Strong knowledge of Business Rates Assessment Experience in Collection/Recovery Excellent communication skills for dealing with customer inquiries face-to-face, by telephone, or in writing A commitment to maximizing income and minimizing loss Additional Requirements: Adherence to the Council's Constitution and Codes of Conduct Participation in training and staff development programs Compliance with relevant policies, including Health and Safety and General Data Protection Regulations A proactive approach to service improvement Join Us in Making a Difference! The organization is committed to providing the best possible support for our community, including a focus on Corporate Parenting. Together, we can ensure the welfare of children who are looked after is a top priority. If you're ready to embark on this rewarding journey with us, don't hesitate! Apply today to become part of a team that values your skills and is dedicated to serving the community effectively. Apply Now! Join us in delivering outstanding service and support to our community. We can't wait to hear from you! Deadline for applications: Monday 18th May 2026 Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.
Apr 27, 2026
Seasonal
Job Advertisement: Revenues and Benefits Officer - Business Rates Location: Hybrid (commutable distance to Wolverhampton) Contract Type: Temporary Hours: Full Time (37 hours per week) Pay: 15.56 per hour Are you ready to take on an exciting opportunity that makes a real difference in your community? We are looking for a passionate and dedicated Revenues and Benefits Officer - Business Rates to join our dynamic team! This is a fantastic chance to engage with the community, help individuals navigate their financial responsibilities, and contribute to the efficient running of local services. Key Responsibilities: As a Revenues and Benefits Officer, you will play a vital role in ensuring that we: Pay the right benefit to the right person at the right time Collect the right amount from the right person at the right time Effectively manage the recovery of debts owed to the Council You will specialize in one or more of the following areas: Accurately assessing and determining entitlement to housing benefits and council tax support Evaluating liability for council tax and business rates Implementing effective recovery methods for outstanding debts Negotiating sustainable repayment arrangements Attending court to liaise with customers regarding payment plans What We're Looking For: To thrive in this role, you should possess: Strong knowledge of Business Rates Assessment Experience in Collection/Recovery Excellent communication skills for dealing with customer inquiries face-to-face, by telephone, or in writing A commitment to maximizing income and minimizing loss Additional Requirements: Adherence to the Council's Constitution and Codes of Conduct Participation in training and staff development programs Compliance with relevant policies, including Health and Safety and General Data Protection Regulations A proactive approach to service improvement Join Us in Making a Difference! The organization is committed to providing the best possible support for our community, including a focus on Corporate Parenting. Together, we can ensure the welfare of children who are looked after is a top priority. If you're ready to embark on this rewarding journey with us, don't hesitate! Apply today to become part of a team that values your skills and is dedicated to serving the community effectively. Apply Now! Join us in delivering outstanding service and support to our community. We can't wait to hear from you! Deadline for applications: Monday 18th May 2026 Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.
Town & Country Housing Group
Tunbridge Wells, Kent
Role Summary: To create safe neighbourhoods by delivering a customer focussed housing management service, ensuring effective tenancy and estate management, and proactively addressing anti-social behaviour. Salary: 31,160 Contract: 6 months Hours of work : 35 For more information and to apply, please click 'Apply Now'.
Apr 27, 2026
Contractor
Role Summary: To create safe neighbourhoods by delivering a customer focussed housing management service, ensuring effective tenancy and estate management, and proactively addressing anti-social behaviour. Salary: 31,160 Contract: 6 months Hours of work : 35 For more information and to apply, please click 'Apply Now'.
Income Officer To work with Children services and partner agencies to provide care experienced young people with a comprehensive and proactive service in relation to their housing needs. Income Officer To manage the Universal Credit Housing Element sign-up process of semi-independent accommodation for care experienced young people. To ensure that young people are clearly advised of their rent and benefits obligations. Income Officer To have primary responsibility for ensuring housing benefit/universal credit are in place for accommodation/tenancies. Income Officer To act as the co-ordinate liaison between Housing Benefit/universal credit and the leaving care/housing department. Income Officer To create and manage rent accounts on the housing management database (Cx) for young people in semi-independent accommodation. To contribute to the completion of all required administrative tasks including reports, assessments and the keeping of appropriate records in accordance with Redbridge Housing and leaving care policies and procedures. When required, to attend Professional's Meetings, Multi Agency Panels, liaison meetings and other types of specialist support meetings as required. Experience of providing an effective advice service to members of the public Experience of implementing an equality and diversity approach to service delivery Experience of working in a team Experience of working in a demanding frontline customer service environment. Experience of working with vulnerable customers and providing appropriate support Experience of working with homeless customers and those in housing need Experience of carrying out interviews, investigations, negotiations Experience of successfully working to performance targets and deadlines
Apr 27, 2026
Contractor
Income Officer To work with Children services and partner agencies to provide care experienced young people with a comprehensive and proactive service in relation to their housing needs. Income Officer To manage the Universal Credit Housing Element sign-up process of semi-independent accommodation for care experienced young people. To ensure that young people are clearly advised of their rent and benefits obligations. Income Officer To have primary responsibility for ensuring housing benefit/universal credit are in place for accommodation/tenancies. Income Officer To act as the co-ordinate liaison between Housing Benefit/universal credit and the leaving care/housing department. Income Officer To create and manage rent accounts on the housing management database (Cx) for young people in semi-independent accommodation. To contribute to the completion of all required administrative tasks including reports, assessments and the keeping of appropriate records in accordance with Redbridge Housing and leaving care policies and procedures. When required, to attend Professional's Meetings, Multi Agency Panels, liaison meetings and other types of specialist support meetings as required. Experience of providing an effective advice service to members of the public Experience of implementing an equality and diversity approach to service delivery Experience of working in a team Experience of working in a demanding frontline customer service environment. Experience of working with vulnerable customers and providing appropriate support Experience of working with homeless customers and those in housing need Experience of carrying out interviews, investigations, negotiations Experience of successfully working to performance targets and deadlines
Job Title: Supported Housing Officer Location: Central Bristol Salary: £26,000 - £28,000 per annum Closing Date: Wednesday 6th May 2026 Job Type : Full Time, Temporary Fixed-term contract until 31st March 2029 with the possibility of extension Ron Jones House is located in central Bristol and houses men aged 22+ who are either experiencing or are at risk of homelessness. Phoenix Place is also located in central Bristol and houses single women and mothers and babies at risk of homelessness. Ron Jones House and Phoenix Place are working with St Mungos to deliver the Rough Sleepers Prevention Service which provides short-term accommodation at these two projects. In this newly created role, you will work with 12 short-term rough sleepers at Ron Jones House and three at Phoenix Place plus a small caseload of residents at RJH We are looking for an organised and driven Supported Housing to deliver a psychologically informed housing and support service to benefit the client groups we serve. What you will be doing: Assess the support needs and risks of residents in line with organisational support delivery and risk management procedures To work in partnership with external agencies to facilitate the effective delivery of services to clients that promotes growth and their development Effectively delivering personalised support services to all clients to help improve outcomes including financial resilience, welfare benefit and budgeting advice to ensure income is maximised for preparation of when moving on to independent living Keeping customers first and effectively delivering all aspects of housing management services such as rent and service charge monitoring and safeguarding. To use IT effectively to ensure the delivery of frontline services and effective reporting of KPI outcomes What you will need to be successful: Putting customers first. An understanding of resident support needs and being able to help them to find solutions Open to change, embraces improvement and takes on board new ideas Understands the importance of quality service delivery and is impact on business success. Strives to deliver high quality affordable services Empathy, an understanding of residents views and being able to encourage colleagues to do the same. Effective time management in a fast-paced environment and being able to prioritise your own workload. Take a proactive approach to targets and plans ahead. Benefits: Elim recognises our highly-skilled and dedicated colleagues are our greatest asset in achieving our vision. Elim colleagues benefit from: 25 days annual holiday rising to 30 days. Access to training and career development through Elim Skills Academy Company pension. Life Assurance. Annual bonus. Health cash plan, which includes discounts to a wide range of shops and services. Free onsite car parking Ability to work from home on occasion to complete training and admin. For full details of Elim's benefits, culture and values please visit our website where you will also find colleague stories, sharing what it's like working for us. 'Although it might be a challenging role at times, it is so rewarding and a privilege to be part of people's life's journey. If you'd like to make a difference in your career and other's people lives, this role is for you. Elim is a supportive organisation with a great sense of community and fairness. I have felt so encouraged and supported since the minute I started.' Elim Colleague How to apply: For more details on the role and to apply please visit our website. We want to ensure we are accessible for all applicants interested in a career at Elim. If you need any assistance with your application or are unable to access our website, please contact HR. We will be reviewing applications as they are received and interviewing those who meet the role requirements. The advert will close as soon as a successful candidate is appointed. We are proud to be an inclusive and values driven organisation that celebrates the diversity of our colleagues. We see the importance of creating an inclusive workforce that reflects our diverse customer base and so welcome applications from underrepresented groups. Please click APPLY to be redirected to our careers page to compete an application form for this role. Candidates with the relevant experience or job titles of: Social Housing Advisor, Housing Needs Assistant, Housing Officer, Housing Support Officer, Housing Assistant, Housing Officer, Housing Services, Housing Assistant, Social Housing Assistant, Supported Housing Officer, Social Housing Worker, Housing Administrator may also be considered for this role.
Apr 27, 2026
Seasonal
Job Title: Supported Housing Officer Location: Central Bristol Salary: £26,000 - £28,000 per annum Closing Date: Wednesday 6th May 2026 Job Type : Full Time, Temporary Fixed-term contract until 31st March 2029 with the possibility of extension Ron Jones House is located in central Bristol and houses men aged 22+ who are either experiencing or are at risk of homelessness. Phoenix Place is also located in central Bristol and houses single women and mothers and babies at risk of homelessness. Ron Jones House and Phoenix Place are working with St Mungos to deliver the Rough Sleepers Prevention Service which provides short-term accommodation at these two projects. In this newly created role, you will work with 12 short-term rough sleepers at Ron Jones House and three at Phoenix Place plus a small caseload of residents at RJH We are looking for an organised and driven Supported Housing to deliver a psychologically informed housing and support service to benefit the client groups we serve. What you will be doing: Assess the support needs and risks of residents in line with organisational support delivery and risk management procedures To work in partnership with external agencies to facilitate the effective delivery of services to clients that promotes growth and their development Effectively delivering personalised support services to all clients to help improve outcomes including financial resilience, welfare benefit and budgeting advice to ensure income is maximised for preparation of when moving on to independent living Keeping customers first and effectively delivering all aspects of housing management services such as rent and service charge monitoring and safeguarding. To use IT effectively to ensure the delivery of frontline services and effective reporting of KPI outcomes What you will need to be successful: Putting customers first. An understanding of resident support needs and being able to help them to find solutions Open to change, embraces improvement and takes on board new ideas Understands the importance of quality service delivery and is impact on business success. Strives to deliver high quality affordable services Empathy, an understanding of residents views and being able to encourage colleagues to do the same. Effective time management in a fast-paced environment and being able to prioritise your own workload. Take a proactive approach to targets and plans ahead. Benefits: Elim recognises our highly-skilled and dedicated colleagues are our greatest asset in achieving our vision. Elim colleagues benefit from: 25 days annual holiday rising to 30 days. Access to training and career development through Elim Skills Academy Company pension. Life Assurance. Annual bonus. Health cash plan, which includes discounts to a wide range of shops and services. Free onsite car parking Ability to work from home on occasion to complete training and admin. For full details of Elim's benefits, culture and values please visit our website where you will also find colleague stories, sharing what it's like working for us. 'Although it might be a challenging role at times, it is so rewarding and a privilege to be part of people's life's journey. If you'd like to make a difference in your career and other's people lives, this role is for you. Elim is a supportive organisation with a great sense of community and fairness. I have felt so encouraged and supported since the minute I started.' Elim Colleague How to apply: For more details on the role and to apply please visit our website. We want to ensure we are accessible for all applicants interested in a career at Elim. If you need any assistance with your application or are unable to access our website, please contact HR. We will be reviewing applications as they are received and interviewing those who meet the role requirements. The advert will close as soon as a successful candidate is appointed. We are proud to be an inclusive and values driven organisation that celebrates the diversity of our colleagues. We see the importance of creating an inclusive workforce that reflects our diverse customer base and so welcome applications from underrepresented groups. Please click APPLY to be redirected to our careers page to compete an application form for this role. Candidates with the relevant experience or job titles of: Social Housing Advisor, Housing Needs Assistant, Housing Officer, Housing Support Officer, Housing Assistant, Housing Officer, Housing Services, Housing Assistant, Social Housing Assistant, Supported Housing Officer, Social Housing Worker, Housing Administrator may also be considered for this role.
4Recruitment Services are seeking an Anti-Social Behaviour (ASB) Tenancy Specialist. The ASB tenancy Specialist will is responsible: for reviewing all new ASB reports to client and completing action plans and interviews with customers on high level ASB cases. Acting as gatekeepers for the regional Tenancy Specialist teams the Tenancy Specialist Triage Officer will ensure the correct categorisation of ASB cases and will prioritise these according to the risk. For proving expert advice to the contact centre on more complex cases, identify and correct errors and gather crucial information from complainants in addition to providing a responsive support service to regional teams. The working hours are Monday to Friday and office attendance once per month at the office in Haywards Heath. DUTIES AND RESPONSIBILITIES INCLUDE: Providing contact centre colleagues with advice on how to correctly log and categorise ASB cases, considering thresholds for investigation, risk to the customer and the obligation of Clarion and other relevant agencies Triaging cases to identify and correct errors including potential data protection breaches and mis categorisation of ASB Providing instant feedback to Contact Centre Agents (CCA) if they have raised a case incorrectly on CRM and explaining what needs amending Making contact with complainants and stakeholders to establish further detail on cases where information is missing. Enabling regional teams to start an appropriate and proportionate investigation promptly and within published SLAs Completing interviews with complainants over the telephone within published SLAs and agreeing robust and appropriate action plans to address the ASB reported Providing advice to Neighbourhood Response Officers on ASB related general enquiries, such as what evidence is required to start an investigation and how to manage the customer s expectations. Creating new ASB cases for NROs when the threshold for investigation has been met Completing dynamic risk assessments of each case, safeguarding vulnerable customers and liaising with internal and external agencies such as the police, local authorities or support services Identifying high risk victims of domestic abuse, completing a domestic abuse, stalking, harassment and honour based violence assessment and ordering personal security equipment for next day delivery Providing targeted and responsive support to regional teams to assist with effective case management. This may include following up on customer contact to ensure SLAs are met and ensuring correct use of the system to ensure accurate reporting on performance and prevention of data protection breaches ESSENTIAL REQUIREMENTS INCLUDE: Essential your CV confirms experience in Anti social Behaviour (ASB) Experience of investigating ASB and achieving positive outcomes Good understanding of ASB and knowledge of relevant legislation Experience of working within the housing sector with knowledge of tenancy management Experience of working in a customer focused environment with a proven ability of dealing with sensitive or distressing information in a calm and professional manner Ability to actively listen and diffuse difficult situations Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer. To discuss this vacancy in further detail or any other vacancies , please contact our Team on (phone number removed) or email (url removed).
Apr 27, 2026
Contractor
4Recruitment Services are seeking an Anti-Social Behaviour (ASB) Tenancy Specialist. The ASB tenancy Specialist will is responsible: for reviewing all new ASB reports to client and completing action plans and interviews with customers on high level ASB cases. Acting as gatekeepers for the regional Tenancy Specialist teams the Tenancy Specialist Triage Officer will ensure the correct categorisation of ASB cases and will prioritise these according to the risk. For proving expert advice to the contact centre on more complex cases, identify and correct errors and gather crucial information from complainants in addition to providing a responsive support service to regional teams. The working hours are Monday to Friday and office attendance once per month at the office in Haywards Heath. DUTIES AND RESPONSIBILITIES INCLUDE: Providing contact centre colleagues with advice on how to correctly log and categorise ASB cases, considering thresholds for investigation, risk to the customer and the obligation of Clarion and other relevant agencies Triaging cases to identify and correct errors including potential data protection breaches and mis categorisation of ASB Providing instant feedback to Contact Centre Agents (CCA) if they have raised a case incorrectly on CRM and explaining what needs amending Making contact with complainants and stakeholders to establish further detail on cases where information is missing. Enabling regional teams to start an appropriate and proportionate investigation promptly and within published SLAs Completing interviews with complainants over the telephone within published SLAs and agreeing robust and appropriate action plans to address the ASB reported Providing advice to Neighbourhood Response Officers on ASB related general enquiries, such as what evidence is required to start an investigation and how to manage the customer s expectations. Creating new ASB cases for NROs when the threshold for investigation has been met Completing dynamic risk assessments of each case, safeguarding vulnerable customers and liaising with internal and external agencies such as the police, local authorities or support services Identifying high risk victims of domestic abuse, completing a domestic abuse, stalking, harassment and honour based violence assessment and ordering personal security equipment for next day delivery Providing targeted and responsive support to regional teams to assist with effective case management. This may include following up on customer contact to ensure SLAs are met and ensuring correct use of the system to ensure accurate reporting on performance and prevention of data protection breaches ESSENTIAL REQUIREMENTS INCLUDE: Essential your CV confirms experience in Anti social Behaviour (ASB) Experience of investigating ASB and achieving positive outcomes Good understanding of ASB and knowledge of relevant legislation Experience of working within the housing sector with knowledge of tenancy management Experience of working in a customer focused environment with a proven ability of dealing with sensitive or distressing information in a calm and professional manner Ability to actively listen and diffuse difficult situations Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer. To discuss this vacancy in further detail or any other vacancies , please contact our Team on (phone number removed) or email (url removed).
Accommodation-Based Services Manager We are looking for an Accommodation-Based Services Manager to lead and shape an award-winning service supporting women to live free from abuse. This is a rare opportunity to take on a senior leadership role within an award-winning, specialist organisation at the forefront of supporting Black and minoritised women and children affected by domestic abuse, including forced marriage and honour based abuse. Please note that due to the nature of this role, we can only accept female applicants. Position: Accommodation-Based Services Manager Location: West Midlands (Birmingham/Walsall) Hours: Full-time (37.5 hours per week) Salary: £40,000 Contract: Permanent Closing Date: 25th May 2026 You will not only manage services, you will shape, strengthen and lead high-quality accommodation-based provision, ensuring it is safe, responsive and impactful. This role is ideal for a confident and values-driven Services Manager who is passionate about delivering excellence and driving meaningful change. We are committed to equality, diversity and inclusion, ensuring all women are treated with dignity, fairness and respect. Safeguarding is central to everything we do, and this role is critical in embedding safe, high-quality practice across our services The Role As Accommodation-Based Services Manager, you will lead the operational delivery of the refuge and accommodation services across the West Midlands. You will provide strategic and operational leadership, ensuring services are safe, compliant and survivor-centred. You will oversee staff teams, safeguarding practice, housing management, and quality assurance, while contributing to the ongoing development of services. Key Responsibilities Lead and manage accommodation-based services, ensuring safe, high-quality and effective delivery Line manage the Senior Support Workers and provide overall leadership across accommodation services, including recruitment, supervision, performance management, training and rota/on-call cover Take overall responsibility for safeguarding practice, including oversight of high-risk cases Ensure robust risk assessment, safety planning and casework standards Oversee referrals, admissions, occupancy and move-on processes Ensure effective housing management, including rent systems, housing benefit and arrears monitoring Maintain oversight of health and safety, property compliance and refuge security Lead on quality assurance, audits, monitoring and continuous improvement Ensure accurate reporting to funders, commissioners and senior management Manage budgets and monitor expenditure Develop strong partnerships with relevant stakeholders, attend multi-agency meetings and represent the organisation externally About You You are an experienced and confident leader with a strong track record in managing accommodation-based or refuge services. You will: Have Level 3 qualification in Health & Social Care, Housing, Management (or equivalent experience) plus evidence of continuous professional development Bring significant experience of services management within the domestic abuse or VAWG sector, including managing accommodation-based or refuge services Have strong expertise in safeguarding and managing high-risk cases Be able to lead, motivate and develop teams to deliver high standards Have experience managing compliance and complex operations within housing services and knowledge of benefits and refuge processes Be confident managing competing priorities and driving service improvement Be a strong communicator with the ability to influence and build partnerships Be committed to equality, diversity and anti-discriminatory practice Have strong organisational, leadership and IT skills (Microsoft Office and case management/ database systems) Ability to participate in an on-call rota and work flexibly Why Work Here Be part of an award-winning, specialist by and for organisation Take on a senior leadership role with real influence and impact Lead services that directly change the lives of women and children Work within a supportive, experienced and values-driven organisation Access ongoing professional development and opportunities to shape services Important Information This post is restricted to women under Schedule 9 of the Equality Act 2010 Enhanced DBS check required The organisation is committed to safeguarding and promoting the welfare of children, young people and adults at risk. All staff are expected to share this commitment You may also have experience in roles such as Housing, Housing Officer, Housing Adviser, Housing and Homelessness Advisor, Housing Support Officer, Housing Support, Refuge Housing, Emergency Housing, Service Manager, Abuse, VAWG, IDVA, Domestic Abuse, Abuse Case Worker. Please note this role is advertised by the recruitment agency acting for the client Not For Profit People.
Apr 27, 2026
Full time
Accommodation-Based Services Manager We are looking for an Accommodation-Based Services Manager to lead and shape an award-winning service supporting women to live free from abuse. This is a rare opportunity to take on a senior leadership role within an award-winning, specialist organisation at the forefront of supporting Black and minoritised women and children affected by domestic abuse, including forced marriage and honour based abuse. Please note that due to the nature of this role, we can only accept female applicants. Position: Accommodation-Based Services Manager Location: West Midlands (Birmingham/Walsall) Hours: Full-time (37.5 hours per week) Salary: £40,000 Contract: Permanent Closing Date: 25th May 2026 You will not only manage services, you will shape, strengthen and lead high-quality accommodation-based provision, ensuring it is safe, responsive and impactful. This role is ideal for a confident and values-driven Services Manager who is passionate about delivering excellence and driving meaningful change. We are committed to equality, diversity and inclusion, ensuring all women are treated with dignity, fairness and respect. Safeguarding is central to everything we do, and this role is critical in embedding safe, high-quality practice across our services The Role As Accommodation-Based Services Manager, you will lead the operational delivery of the refuge and accommodation services across the West Midlands. You will provide strategic and operational leadership, ensuring services are safe, compliant and survivor-centred. You will oversee staff teams, safeguarding practice, housing management, and quality assurance, while contributing to the ongoing development of services. Key Responsibilities Lead and manage accommodation-based services, ensuring safe, high-quality and effective delivery Line manage the Senior Support Workers and provide overall leadership across accommodation services, including recruitment, supervision, performance management, training and rota/on-call cover Take overall responsibility for safeguarding practice, including oversight of high-risk cases Ensure robust risk assessment, safety planning and casework standards Oversee referrals, admissions, occupancy and move-on processes Ensure effective housing management, including rent systems, housing benefit and arrears monitoring Maintain oversight of health and safety, property compliance and refuge security Lead on quality assurance, audits, monitoring and continuous improvement Ensure accurate reporting to funders, commissioners and senior management Manage budgets and monitor expenditure Develop strong partnerships with relevant stakeholders, attend multi-agency meetings and represent the organisation externally About You You are an experienced and confident leader with a strong track record in managing accommodation-based or refuge services. You will: Have Level 3 qualification in Health & Social Care, Housing, Management (or equivalent experience) plus evidence of continuous professional development Bring significant experience of services management within the domestic abuse or VAWG sector, including managing accommodation-based or refuge services Have strong expertise in safeguarding and managing high-risk cases Be able to lead, motivate and develop teams to deliver high standards Have experience managing compliance and complex operations within housing services and knowledge of benefits and refuge processes Be confident managing competing priorities and driving service improvement Be a strong communicator with the ability to influence and build partnerships Be committed to equality, diversity and anti-discriminatory practice Have strong organisational, leadership and IT skills (Microsoft Office and case management/ database systems) Ability to participate in an on-call rota and work flexibly Why Work Here Be part of an award-winning, specialist by and for organisation Take on a senior leadership role with real influence and impact Lead services that directly change the lives of women and children Work within a supportive, experienced and values-driven organisation Access ongoing professional development and opportunities to shape services Important Information This post is restricted to women under Schedule 9 of the Equality Act 2010 Enhanced DBS check required The organisation is committed to safeguarding and promoting the welfare of children, young people and adults at risk. All staff are expected to share this commitment You may also have experience in roles such as Housing, Housing Officer, Housing Adviser, Housing and Homelessness Advisor, Housing Support Officer, Housing Support, Refuge Housing, Emergency Housing, Service Manager, Abuse, VAWG, IDVA, Domestic Abuse, Abuse Case Worker. Please note this role is advertised by the recruitment agency acting for the client Not For Profit People.
