The Riverside Group
Job Title: Property Services Planner/Scheduler Contract Type: Permanent Salary: £34,282.13 Per Annum Working Hours: 35 Hours per week Working Pattern: Monday - Friday, Hybrid Location: Camden, London The difference you will make as a Property Services Planner/Scheduler As a Planner you will form part of a local repairs team which ensures that works orders are scheduled through the In-house appointments system, repairs works are allocated to trade operatives and all works are carried out with minimal average turnaround time. About you Educated to GCSE (or equivalent) in English & Maths. Experience of working in a pressurised environment and dealing with challenging situations. Good time management, planning & organisational skills. Good on computerised systems. Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Competitive pay & generous pension 28 days holidays plus bank holidays Flexible working options available Investment in your learning, personal development and technology A wide range of benefits Diversity and Inclusion at Riverside We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Role Profile Support the scheduling of operative and sub-contract resource to ensure effective resource management, delivery of a customer focused repairs service and that performance targets are met / achieved. Ensure IT systems are operated effectively, operatives are using and updating their PDAs appropriately and schedule of rate codes are inputted correctly. Ensure repairs are monitored and updated on an ongoing basis in relation to job status, including jobs raised booked within target time, cancelled works orders, repairs without appointments, overdue jobs and all follow on jobs are actioned by the end of each day. Ensure the customer experience is central to all activities by adopting a professional manner when communicating with service users, clients, and both internal/external stakeholders This includes but is not limited to appearance, company ID, maintaining a high standard of Health & Safety requirements. A key person communicating between the resident and maintenance worker regarding ongoing work/s where required and liaison with colleagues to ensure accurate & timely information provided. Work with all team members including, administrators, operatives, supervisors and subcontractors to ensure an efficient and productive service is delivered to service users and client and to support the attainment and maintenance of high levels of satisfaction with performance delivery in accordance with agreed standard operating procedures. Follow and support policies, procedures, initiatives and work instructions at all times and keep all supplied company assets in a good condition in line with the company policies and report to your Manager where damages occur. Provide back up to all other planners, covering any absences and attend informal and formal company & client meetings and training sessions as required. The primary reporting line is to the works scheduler team leader; however, the job role will include a close working relationship with other Riverside Property Services staff. This role requires a person with the ability to communicate at all levels with other parts of the Riverside Group, residents, and Riverside Property Services staff. Assist with the delivery of day-to-day service so as to maximise contract performance against KPI's, minimise default notices and penalties and to ensure high levels of customer service so as to achieve contract value. Assist in the control the costs of such items as man hours, equipment, vehicles, stock and tools, thus minimising wastage, and avoidable expenditure. Gain appropriate sign off for expenditure and Identify cost effective service delivery options to reduce cost. The jobholder will liaise with the Riverside Group and its agents, Riverside Property Services staff, operatives, sub-contractors. May occasionally oversee work of an apprentice and work as part of a team or alone. Working with some vulnerable service users / groups. Managing expectations of client and service users. Effective management of operative diaries and resource. Correct priority target assigned to work. Person specification Essential Educated to GCSE (or equivalent) in English & Maths. Experience of working in a pressurised environment and dealing with challenging situations. Good time management, planning & organisational skills. Good on computerised systems. Good written, verbal, questioning & interpersonal skills. Strong customer experience ethos. Able to work alone or as part of team, demonstrates company values e.g. customer first. Desirable Team working Communication skills Organisational skills Decision making and problem solving. Negotiating skills People Management
Job Title: Property Services Planner/Scheduler Contract Type: Permanent Salary: £34,282.13 Per Annum Working Hours: 35 Hours per week Working Pattern: Monday - Friday, Hybrid Location: Camden, London The difference you will make as a Property Services Planner/Scheduler As a Planner you will form part of a local repairs team which ensures that works orders are scheduled through the In-house appointments system, repairs works are allocated to trade operatives and all works are carried out with minimal average turnaround time. About you Educated to GCSE (or equivalent) in English & Maths. Experience of working in a pressurised environment and dealing with challenging situations. Good time management, planning & organisational skills. Good on computerised systems. Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Competitive pay & generous pension 28 days holidays plus bank holidays Flexible working options available Investment in your learning, personal development and technology A wide range of benefits Diversity and Inclusion at Riverside We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Role Profile Support the scheduling of operative and sub-contract resource to ensure effective resource management, delivery of a customer focused repairs service and that performance targets are met / achieved. Ensure IT systems are operated effectively, operatives are using and updating their PDAs appropriately and schedule of rate codes are inputted correctly. Ensure repairs are monitored and updated on an ongoing basis in relation to job status, including jobs raised booked within target time, cancelled works orders, repairs without appointments, overdue jobs and all follow on jobs are actioned by the end of each day. Ensure the customer experience is central to all activities by adopting a professional manner when communicating with service users, clients, and both internal/external stakeholders This includes but is not limited to appearance, company ID, maintaining a high standard of Health & Safety requirements. A key person communicating between the resident and maintenance worker regarding ongoing work/s where required and liaison with colleagues to ensure accurate & timely information provided. Work with all team members including, administrators, operatives, supervisors and subcontractors to ensure an efficient and productive service is delivered to service users and client and to support the attainment and maintenance of high levels of satisfaction with performance delivery in accordance with agreed standard operating procedures. Follow and support policies, procedures, initiatives and work instructions at all times and keep all supplied company assets in a good condition in line with the company policies and report to your Manager where damages occur. Provide back up to all other planners, covering any absences and attend informal and formal company & client meetings and training sessions as required. The primary reporting line is to the works scheduler team leader; however, the job role will include a close working relationship with other Riverside Property Services staff. This role requires a person with the ability to communicate at all levels with other parts of the Riverside Group, residents, and Riverside Property Services staff. Assist with the delivery of day-to-day service so as to maximise contract performance against KPI's, minimise default notices and penalties and to ensure high levels of customer service so as to achieve contract value. Assist in the control the costs of such items as man hours, equipment, vehicles, stock and tools, thus minimising wastage, and avoidable expenditure. Gain appropriate sign off for expenditure and Identify cost effective service delivery options to reduce cost. The jobholder will liaise with the Riverside Group and its agents, Riverside Property Services staff, operatives, sub-contractors. May occasionally oversee work of an apprentice and work as part of a team or alone. Working with some vulnerable service users / groups. Managing expectations of client and service users. Effective management of operative diaries and resource. Correct priority target assigned to work. Person specification Essential Educated to GCSE (or equivalent) in English & Maths. Experience of working in a pressurised environment and dealing with challenging situations. Good time management, planning & organisational skills. Good on computerised systems. Good written, verbal, questioning & interpersonal skills. Strong customer experience ethos. Able to work alone or as part of team, demonstrates company values e.g. customer first. Desirable Team working Communication skills Organisational skills Decision making and problem solving. Negotiating skills People Management
Solus Accident Repair Centres
Overview Are you a HR Systems Administrator looking for an exciting role utilising cutting-edge technology within an exciting fast growing industry? Solus An Aviva Company are recruiting a HR & Payroll specialist to help manage and configure our HR systems across our network. Responsibilities Location: UK-Remote 12-Month Fixed Term Contract Solus are a market leading, award winning Accident Repair Network - part of the Aviva Group, we are committed to innovation, operational excellence, and delivering exceptional customer service to our customers. We are looking for a talented and experienced HR systems Administrator with prior experience of working with Zellis (ResourceLink, Compensate) to join our team on a 12-Month Fixed Term Basis. You will be responsible for the development, configuration, and optimisation of the Zellis HR and Payroll systems which supports business operations by ensuring the systems are tailored to meet organisational needs: Configure ResourceLink to meet specific HR and payroll requirements, customising User Defined Fields, Screens, workflows etc to align with business processes Collaborate with the Systems Architect, IT, HR, Payroll and Business Change teams, working with our partners to ensure smooth integration with the wider IT infrastructure Lead or support IT Change Enablement and Problem Management processes following ITIL v4 standards, working closely with internal teams and external partners Help maintain strong IT governance, including security best practices and disaster recovery planning Create and maintain clear documentation for system setups, processes, and troubleshooting guides Provide training and support to colleagues in HR, Payroll, Recruitment, and Learning & Development to maximise effective use of Zellis tools Proactively raise risks, concerns, and cyber incidents to the IT leadership team Monitor and report on system and device performance, including error logs Configure, optimise, and maintain Zellis ResourceLink modules (HR, Payroll, Recruitment, Self-Service) Develop custom workflows, reports, and system interfaces within ResourceLink Gather business requirements and translate them into effective technical solutions Manage system upgrades, patches, and testing cycles Provide technical support and troubleshooting for ResourceLink and Compensate-related issues Ensure data integrity, security, and compliance with GDPR and payroll regulations. Integrate ResourceLink with other enterprise systems (e.g. Solus s bespoke workshop management system, MS Fabric, Power Automate) Analyse risks and implications associated with system changes, upgrades or integrations Collaborate with the Cyber Security Operations Manager to identify, mitigate and communicate data security risks Provide expert guidance to stakeholders on system capabilities, limitations and enhancements. Experience of configuring HR Systems in a development or consultant role Qualifications Knowledge of integration with Microsoft Power Automate would be beneficial Deep understanding of Zellis products (ResourceLink and Compensate) architecture, including how data is stored, triggered, and synchronized. Experience with User Defined Fields, screens, and workflow configuration Familiarity with Zellis ResourceLink reporting solutions: RRS and translating to MyView Consoles as widgets, Power BI A keen understanding of security and of integrations with other platforms through the use of APIs, webhooks, SSO and Azure connectors; a proficiency in using the ZIP API suite Familiarity with ZIP and its integration with ResourceLink in a hybrid environment Excellent interpersonal skills, including strong relationship building and senior stakeholder management ability (e.g., able to translate and tailor complex or technical information to meet the appropriate audience) Up-to-date awareness of data protection regulations and payroll legislation Who are Solus? Solus, who are owned by Aviva, are one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average and a 4.6/5 star customer rating. With an award-winning apprenticeship programme and winners of other recognised industry awards Solus are proud to be shaping the future of vehicle repair. Why Join Solus? We have so much to offer when it comes to being a Solus colleague: Competitive salary based on location, skills, experience, and qualifications. Bonus opportunity tied to your performance and the overall success of Solus. Company pension scheme with employer contributions. 33 days holiday (including bank holidays), with the option to buy or sell up to 5 days. Save money with up to 40% discount on Aviva products and other retailer discounts. Share in Aviva s success through the Aviva Save As You Earn scheme. Supportive policies including parental and carer s leave. Wellbeing focus with tools like Group Income Protection and 24/7 GP access. At Solus, we value inclusivity and welcome all applicants. If you re excited but don t tick every box, we encourage you to apply your unique skills might be just what we need. We guarantee an interview for disabled applicants meeting the minimum criteria just email us after applying to let us know. Ready to join us? Apply online today, and our team will be in touch within 14 days.
Overview Are you a HR Systems Administrator looking for an exciting role utilising cutting-edge technology within an exciting fast growing industry? Solus An Aviva Company are recruiting a HR & Payroll specialist to help manage and configure our HR systems across our network. Responsibilities Location: UK-Remote 12-Month Fixed Term Contract Solus are a market leading, award winning Accident Repair Network - part of the Aviva Group, we are committed to innovation, operational excellence, and delivering exceptional customer service to our customers. We are looking for a talented and experienced HR systems Administrator with prior experience of working with Zellis (ResourceLink, Compensate) to join our team on a 12-Month Fixed Term Basis. You will be responsible for the development, configuration, and optimisation of the Zellis HR and Payroll systems which supports business operations by ensuring the systems are tailored to meet organisational needs: Configure ResourceLink to meet specific HR and payroll requirements, customising User Defined Fields, Screens, workflows etc to align with business processes Collaborate with the Systems Architect, IT, HR, Payroll and Business Change teams, working with our partners to ensure smooth integration with the wider IT infrastructure Lead or support IT Change Enablement and Problem Management processes following ITIL v4 standards, working closely with internal teams and external partners Help maintain strong IT governance, including security best practices and disaster recovery planning Create and maintain clear documentation for system setups, processes, and troubleshooting guides Provide training and support to colleagues in HR, Payroll, Recruitment, and Learning & Development to maximise effective use of Zellis tools Proactively raise risks, concerns, and cyber incidents to the IT leadership team Monitor and report on system and device performance, including error logs Configure, optimise, and maintain Zellis ResourceLink modules (HR, Payroll, Recruitment, Self-Service) Develop custom workflows, reports, and system interfaces within ResourceLink Gather business requirements and translate them into effective technical solutions Manage system upgrades, patches, and testing cycles Provide technical support and troubleshooting for ResourceLink and Compensate-related issues Ensure data integrity, security, and compliance with GDPR and payroll regulations. Integrate ResourceLink with other enterprise systems (e.g. Solus s bespoke workshop management system, MS Fabric, Power Automate) Analyse risks and implications associated with system changes, upgrades or integrations Collaborate with the Cyber Security Operations Manager to identify, mitigate and communicate data security risks Provide expert guidance to stakeholders on system capabilities, limitations and enhancements. Experience of configuring HR Systems in a development or consultant role Qualifications Knowledge of integration with Microsoft Power Automate would be beneficial Deep understanding of Zellis products (ResourceLink and Compensate) architecture, including how data is stored, triggered, and synchronized. Experience with User Defined Fields, screens, and workflow configuration Familiarity with Zellis ResourceLink reporting solutions: RRS and translating to MyView Consoles as widgets, Power BI A keen understanding of security and of integrations with other platforms through the use of APIs, webhooks, SSO and Azure connectors; a proficiency in using the ZIP API suite Familiarity with ZIP and its integration with ResourceLink in a hybrid environment Excellent interpersonal skills, including strong relationship building and senior stakeholder management ability (e.g., able to translate and tailor complex or technical information to meet the appropriate audience) Up-to-date awareness of data protection regulations and payroll legislation Who are Solus? Solus, who are owned by Aviva, are one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average and a 4.6/5 star customer rating. With an award-winning apprenticeship programme and winners of other recognised industry awards Solus are proud to be shaping the future of vehicle repair. Why Join Solus? We have so much to offer when it comes to being a Solus colleague: Competitive salary based on location, skills, experience, and qualifications. Bonus opportunity tied to your performance and the overall success of Solus. Company pension scheme with employer contributions. 33 days holiday (including bank holidays), with the option to buy or sell up to 5 days. Save money with up to 40% discount on Aviva products and other retailer discounts. Share in Aviva s success through the Aviva Save As You Earn scheme. Supportive policies including parental and carer s leave. Wellbeing focus with tools like Group Income Protection and 24/7 GP access. At Solus, we value inclusivity and welcome all applicants. If you re excited but don t tick every box, we encourage you to apply your unique skills might be just what we need. We guarantee an interview for disabled applicants meeting the minimum criteria just email us after applying to let us know. Ready to join us? Apply online today, and our team will be in touch within 14 days.
