Business Development Manager - Regulatory & Investigations A leading international firm is looking for a Business Development Manager to support its growing Regulatory & Investigations practice. This is an ideal step-up role for a junior BD Manager, Senior Advisor or Senior Executive seeking broad responsibility and exposure to senior stakeholders. Key Responsibilities Support BD plans, campaigns, and client development initiatives Assist with pitches, proposals, and RFPs Conduct market and client research to identify opportunities Prepare materials for client meetings and maintain marketing collateral Help deliver client events and track ROI Support legal directory and award submissions About You BD/marketing experience in professional services (legal preferred) Strong organisation and communication skills Proactive, collaborative, and detail-oriented Interest in regulatory or disputes work At Norfolk Capsey, we are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you have any specific requirements or need reasonable adjustments at any stage of the recruitment journey, please let us know. Your needs are important to us, and we want to ensure an equitable experience for every candidate. ABOUT NORFOLK CAPSEY Norfolk Capsey is a professional services marketing & business development recruitment specialist. For over twenty five years we've been connecting talent with many leading professional services firms in the UK & internationally. Access our website for the latest vacancies and follow our LinkedIn page for vacancies & market updates.
Apr 27, 2026
Full time
Business Development Manager - Regulatory & Investigations A leading international firm is looking for a Business Development Manager to support its growing Regulatory & Investigations practice. This is an ideal step-up role for a junior BD Manager, Senior Advisor or Senior Executive seeking broad responsibility and exposure to senior stakeholders. Key Responsibilities Support BD plans, campaigns, and client development initiatives Assist with pitches, proposals, and RFPs Conduct market and client research to identify opportunities Prepare materials for client meetings and maintain marketing collateral Help deliver client events and track ROI Support legal directory and award submissions About You BD/marketing experience in professional services (legal preferred) Strong organisation and communication skills Proactive, collaborative, and detail-oriented Interest in regulatory or disputes work At Norfolk Capsey, we are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you have any specific requirements or need reasonable adjustments at any stage of the recruitment journey, please let us know. Your needs are important to us, and we want to ensure an equitable experience for every candidate. ABOUT NORFOLK CAPSEY Norfolk Capsey is a professional services marketing & business development recruitment specialist. For over twenty five years we've been connecting talent with many leading professional services firms in the UK & internationally. Access our website for the latest vacancies and follow our LinkedIn page for vacancies & market updates.
Director of Finance - Birmingham Cathedral The Director of Finance will be an integral part of the Senior Management Team, with responsibility for the strategic and day to day management of Cathedral Finances. They will support the ongoing development and implementation of its multi year financial plan to underpin the Cathedral's Strategic Plan. The postholder will ensure law and regulatory compliance and that all aspects of financial planning and management are conducted to provide accurate, relevant and timely financial information to both budget holders and Chapter. Main responsibilities Strategic Overall responsibility for the finance function ensuring the accurate and timely presentation of monthly management accounts, budgets, cashflow forecasts and statutory accounts for the Cathedral. Reporting to Chapter on all finance related matters, making an effective contribution to the Cathedral's financial decision making. Be part of the Senior Management Team, supporting Chapter and Heads of Department and working constructively with the Chief Operating Officer and Finance & Risk Committee. To work with the Chief Operating Officer to ensure that the Cathedral's Strategic Plan is underpinned by a multi-year financial plan. Communicate the Cathedral's finances to a range of stakeholders as required (staff, congregation, funders etc) clearly and concisely. To work with the Chief Operating Officer to ensure financial governance complies with best practice, alongside the regulations set down by charity law, the Charity Commission and the Association of English Cathedrals. To work with the Chief Operating Officer to maintain and develop financial sustainability, optimise the efficient use of resources (including investments) and identify exposure to risk. Operational Preparation of monthly management accounts, with full fund accounting well as other forecasts and information as required. Regular financial monitoring and business support meetings with Heads of Department. Support/undertake the preparation of monthly bank and control account reconciliations, partial exemption VAT returns, gift aid claims. Produce and oversee the detailed annual budget, rolling 3-year financial plan together with re forecast during the financial year. Preparation of the annual statutory financial statements for the Cathedral. To ensure that the Cathedral's endowment and restricted funds and investments are effectively managed and accessible to support cash flow or key projects as needed. Support the Chief Operating Officer and Heads of Department with project development by advising on financial and commercial plans, supporting the generation of business cases and financial forecasts for projects. Support with fundraising applications and regular reporting / submission to Church Commissioners and other funders. Oversight of Cathedral's payroll arrangements (currently undertaken through DBF) ensuring all legal and HMRC requirements are being met. Ensure compliance with all relevant accounting standards, financial policies, regulations and all relevant legal frameworks, together with appropriate management and financial controls and reconciliations are in place, and that the Cathedral has effective banking arrangements. Be the lead liaison on the Cathedral's relationship with our Bankers, Investment Managers and External Auditors. Oversee the work of the Accounts Support Officer to maintain the full function of sales ledger, purchase ledger and credit control. Oversee the work of the Accounts Support Officer to record all financial transactions carried out to include ensuring received income is recorded and banked in accordance with procedures and payment of all items of expenditure in accordance with procedures. Governance Attend Chapter meetings and provide regular written and verbal reports. Work with the Chair of Finance & Risk Committee, Dean and Chief Operating Officer to ensure that management information is presented in a transparent way that enables strategic decision to be taken by Chapter. Attend the Finance & Risk Committee meetings, liaising with the Chair and Chief Operating Officer to ensure that the committee functions well. Any other reasonable duties and responsibilities that may be required by Chapter to support the Chief Operating Officer and Chapter in the smooth operation of the cathedral. The Chapter The Senior Management Team Cathedral Finance and Risk Committee Attendance at the meetings of these bodies is expected. Training Requirements The role will require the post-holder to complete the following: Basic Awareness Safeguarding Training ACT Counter Terrorism Training GDPR Training Fire Marshal Training Terms and Conditions Reporting to: Chief Operating Officer Working hours: 37.5 hours per week Place of work: Colmore Row, Birmingham, B3 2QB Pension: Subject to meeting the relevant criteria you will be enrolled in the Cathedral's Pension Scheme with 8% employer contributions. Contract: Permanent Holidays: 36 days (including pro-rata statutory and public holidays entitlement). This role is subject to a 6-month probation period. This post is subject to a Basic DBS check.
Apr 26, 2026
Full time
Director of Finance - Birmingham Cathedral The Director of Finance will be an integral part of the Senior Management Team, with responsibility for the strategic and day to day management of Cathedral Finances. They will support the ongoing development and implementation of its multi year financial plan to underpin the Cathedral's Strategic Plan. The postholder will ensure law and regulatory compliance and that all aspects of financial planning and management are conducted to provide accurate, relevant and timely financial information to both budget holders and Chapter. Main responsibilities Strategic Overall responsibility for the finance function ensuring the accurate and timely presentation of monthly management accounts, budgets, cashflow forecasts and statutory accounts for the Cathedral. Reporting to Chapter on all finance related matters, making an effective contribution to the Cathedral's financial decision making. Be part of the Senior Management Team, supporting Chapter and Heads of Department and working constructively with the Chief Operating Officer and Finance & Risk Committee. To work with the Chief Operating Officer to ensure that the Cathedral's Strategic Plan is underpinned by a multi-year financial plan. Communicate the Cathedral's finances to a range of stakeholders as required (staff, congregation, funders etc) clearly and concisely. To work with the Chief Operating Officer to ensure financial governance complies with best practice, alongside the regulations set down by charity law, the Charity Commission and the Association of English Cathedrals. To work with the Chief Operating Officer to maintain and develop financial sustainability, optimise the efficient use of resources (including investments) and identify exposure to risk. Operational Preparation of monthly management accounts, with full fund accounting well as other forecasts and information as required. Regular financial monitoring and business support meetings with Heads of Department. Support/undertake the preparation of monthly bank and control account reconciliations, partial exemption VAT returns, gift aid claims. Produce and oversee the detailed annual budget, rolling 3-year financial plan together with re forecast during the financial year. Preparation of the annual statutory financial statements for the Cathedral. To ensure that the Cathedral's endowment and restricted funds and investments are effectively managed and accessible to support cash flow or key projects as needed. Support the Chief Operating Officer and Heads of Department with project development by advising on financial and commercial plans, supporting the generation of business cases and financial forecasts for projects. Support with fundraising applications and regular reporting / submission to Church Commissioners and other funders. Oversight of Cathedral's payroll arrangements (currently undertaken through DBF) ensuring all legal and HMRC requirements are being met. Ensure compliance with all relevant accounting standards, financial policies, regulations and all relevant legal frameworks, together with appropriate management and financial controls and reconciliations are in place, and that the Cathedral has effective banking arrangements. Be the lead liaison on the Cathedral's relationship with our Bankers, Investment Managers and External Auditors. Oversee the work of the Accounts Support Officer to maintain the full function of sales ledger, purchase ledger and credit control. Oversee the work of the Accounts Support Officer to record all financial transactions carried out to include ensuring received income is recorded and banked in accordance with procedures and payment of all items of expenditure in accordance with procedures. Governance Attend Chapter meetings and provide regular written and verbal reports. Work with the Chair of Finance & Risk Committee, Dean and Chief Operating Officer to ensure that management information is presented in a transparent way that enables strategic decision to be taken by Chapter. Attend the Finance & Risk Committee meetings, liaising with the Chair and Chief Operating Officer to ensure that the committee functions well. Any other reasonable duties and responsibilities that may be required by Chapter to support the Chief Operating Officer and Chapter in the smooth operation of the cathedral. The Chapter The Senior Management Team Cathedral Finance and Risk Committee Attendance at the meetings of these bodies is expected. Training Requirements The role will require the post-holder to complete the following: Basic Awareness Safeguarding Training ACT Counter Terrorism Training GDPR Training Fire Marshal Training Terms and Conditions Reporting to: Chief Operating Officer Working hours: 37.5 hours per week Place of work: Colmore Row, Birmingham, B3 2QB Pension: Subject to meeting the relevant criteria you will be enrolled in the Cathedral's Pension Scheme with 8% employer contributions. Contract: Permanent Holidays: 36 days (including pro-rata statutory and public holidays entitlement). This role is subject to a 6-month probation period. This post is subject to a Basic DBS check.
Overview Dunbia (UK) Dungannon is seeking to recruit an experienced Health & Safety Manager to provide leadership, governance, and assurance across the Dungannon site(s). This role is critical in delivering the organisation's occupational health and safety and wellbeing agenda, ensuring legal compliance, robust risk management, and a strong safety culture across manufacturing operations. As a member of the site senior management team, you will lead continuous improvement in health and safety performance, support and develop the site H&S team, and provide competent advice and guidance to managers and colleagues on a wide range of H&S matters. The ideal candidate will hold a NEBOSH qualification and have proven H&S management experience, preferably within food manufacturing or an industrial environment. Responsibilities The Role The successful candidate will be based at our Dungannon facility and will be responsible for: Occupational Health & Safety Management: Maintain and continuously improve the site health and safety management system in line with ISO 45001, Group standards, and current legislation. Incident, Accident Investigation & Claims Management: Lead reporting, investigation, root-cause analysis, and corrective actions for incidents and accidents; maintain accurate records and reporting. Performance Management: Define, monitor, and report on leading and lagging indicators and relevant H&S KPIs; develop and deliver improvement plans and projects with measurable outcomes. Risk Assessment, Auditing & Compliance: Ensure risk assessments are completed and reviewed; deliver the site audit programme and lead preparation for external audits and inspections. Contractor Management & Control of Work: Lead contractor H&S standards, pre-qualification, onboarding, and monitoring; ensure robust permit-to-work/LOTO arrangements and safe delivery of maintenance and project activities. Regulatory & Stakeholder Liaison: Act as the key point of contact for regulatory authorities (e.g., HSENI/HSE) and other stakeholders; support and coordinate site inspections, visits, and follow-up actions. Emergency Preparedness: Develop, review, and test emergency response arrangements (e.g., fire, chemical, major incident), ensuring drills are completed, learnings are captured, and plans remain effective and compliant. Operational Support & Implementation: Provide day-to-day support on risk mitigation, safe systems of work, action plans, and statutory compliance; partner with HR on occupational health, fitness-for-work, and employee risk assessments. Training, Communication & Culture: Support delivery of H&S training, ensure completion of mandatory training, and promote effective communication and engagement to strengthen the safety culture. Qualifications The Person The ideal candidate will have or demonstrate: Essential: Minimum 5 years' relevant experience managing health and safety within a food manufacturing or industrial environment Detailed knowledge of UK and NI Health and Safety legislation Excellent communication, interpersonal, and stakeholder-management skills Proven people-management experience A relevant third-level qualification and NEBOSH General Certificate (or equivalent) Desirable: NEBOSH Diploma, NVQ Level 6 (or equivalent) Knowledge of SMETA and ethical trading standards Previous operational experience within the food manufacturing sector Chartered Member of IOSH (CMIOSH) or working towards Benefits Enhanced Holiday Free on-site car parking Subsidised Canteen Pension Scheme Life Assurance Cover Discounted Staff Shop Phone and Car Insurance Perks Free Health Surveillance Ongoing Training and Progression Opportunities Employee Engagement Activities Giveaways (free meat seasonally) Refer a Friend Scheme Death in Service scheme No company sponsorship is available to overseas applicants for this position.
Apr 26, 2026
Full time
Overview Dunbia (UK) Dungannon is seeking to recruit an experienced Health & Safety Manager to provide leadership, governance, and assurance across the Dungannon site(s). This role is critical in delivering the organisation's occupational health and safety and wellbeing agenda, ensuring legal compliance, robust risk management, and a strong safety culture across manufacturing operations. As a member of the site senior management team, you will lead continuous improvement in health and safety performance, support and develop the site H&S team, and provide competent advice and guidance to managers and colleagues on a wide range of H&S matters. The ideal candidate will hold a NEBOSH qualification and have proven H&S management experience, preferably within food manufacturing or an industrial environment. Responsibilities The Role The successful candidate will be based at our Dungannon facility and will be responsible for: Occupational Health & Safety Management: Maintain and continuously improve the site health and safety management system in line with ISO 45001, Group standards, and current legislation. Incident, Accident Investigation & Claims Management: Lead reporting, investigation, root-cause analysis, and corrective actions for incidents and accidents; maintain accurate records and reporting. Performance Management: Define, monitor, and report on leading and lagging indicators and relevant H&S KPIs; develop and deliver improvement plans and projects with measurable outcomes. Risk Assessment, Auditing & Compliance: Ensure risk assessments are completed and reviewed; deliver the site audit programme and lead preparation for external audits and inspections. Contractor Management & Control of Work: Lead contractor H&S standards, pre-qualification, onboarding, and monitoring; ensure robust permit-to-work/LOTO arrangements and safe delivery of maintenance and project activities. Regulatory & Stakeholder Liaison: Act as the key point of contact for regulatory authorities (e.g., HSENI/HSE) and other stakeholders; support and coordinate site inspections, visits, and follow-up actions. Emergency Preparedness: Develop, review, and test emergency response arrangements (e.g., fire, chemical, major incident), ensuring drills are completed, learnings are captured, and plans remain effective and compliant. Operational Support & Implementation: Provide day-to-day support on risk mitigation, safe systems of work, action plans, and statutory compliance; partner with HR on occupational health, fitness-for-work, and employee risk assessments. Training, Communication & Culture: Support delivery of H&S training, ensure completion of mandatory training, and promote effective communication and engagement to strengthen the safety culture. Qualifications The Person The ideal candidate will have or demonstrate: Essential: Minimum 5 years' relevant experience managing health and safety within a food manufacturing or industrial environment Detailed knowledge of UK and NI Health and Safety legislation Excellent communication, interpersonal, and stakeholder-management skills Proven people-management experience A relevant third-level qualification and NEBOSH General Certificate (or equivalent) Desirable: NEBOSH Diploma, NVQ Level 6 (or equivalent) Knowledge of SMETA and ethical trading standards Previous operational experience within the food manufacturing sector Chartered Member of IOSH (CMIOSH) or working towards Benefits Enhanced Holiday Free on-site car parking Subsidised Canteen Pension Scheme Life Assurance Cover Discounted Staff Shop Phone and Car Insurance Perks Free Health Surveillance Ongoing Training and Progression Opportunities Employee Engagement Activities Giveaways (free meat seasonally) Refer a Friend Scheme Death in Service scheme No company sponsorship is available to overseas applicants for this position.
Circa £92,000 + £4,750 flex allowance + up to 20% bonus + benefits London Gatwick offers an exciting opportunity for a Senior Environmental Sustainability Manager to join our dynamic team at the world's most efficient single runway airport. This role takes an office first hybrid approach, with three days a week in the office, two days remote, managed around the needs of the business. What is the role? We are seeking an experienced Environmental professional to play a pivotal role within our Construction Sustainability team at London Gatwick. You will lead the strategic environmental direction across major construction programmes, including the Capital Investment Programme and the Northern Runway Project, embedding future focused environmental thinking from early concept through to delivery. This is a highly influential and hands on role, shaping decision making, driving continuous improvement, and ensuring environmental performance goes beyond compliance to deliver long term value and positive outcomes. What will you do? Act as the subject matter expert for environmental management in construction, representing the organisation at external industry forums and staying ahead of emerging trends and best practice. Own and assure delivery of the Environment Roadmap for Construction Projects, identifying strategic improvements and leading impactful initiatives. Ensure all environmental obligations and regulatory requirements are met, including Development Consent Order (DCO) requirements, permits, licences and wider legal compliance. Provide technical input into project scopes and contract requirements and lead the technical assurance of environmental deliverables from designers, contractors and specialist consultants. Maintain and improve a robust environmental management system, aligned to ISO 14001:2015, ensuring risks and opportunities are effectively managed. Lead environmental data management, performance monitoring and target achievement, enabling effective reporting and assurance. Define training and upskilling needs, supporting internal teams and the supply chain through collaboration, forums and knowledge sharing. Do you have what we're looking for? You'll be a confident, experienced environmental professional with the ability to influence at senior levels and across complex stakeholder environments. You'll bring: Degree or postgraduate qualification (or equivalent) in Environmental Sciences. Chartered membership of a recognised environmental or sustainability professional institution (required). Significant experience in environmental management across major schemes and nationally significant infrastructure projects delivered under the Planning Act. Strong technical expertise in one or more environmental disciplines such as contaminated land, waste and materials management, ecology and biodiversity. Proven experience developing and assuring ISO 14001:2015 management systems; knowledge of PAS 2080 and construction sustainability rating schemes (e.g. BREEAM) is advantageous. Excellent stakeholder management, communication and influencing skills, with experience engaging at leadership level. Strong organisation, analytical, report writing and presentation skills, with project and contract management experience. Personal qualities we value A genuine passion for environmental sustainability and innovation Strategic thinker with the ability to turn plan into action Ability to dive into the detail to extract and communicate the essential Collaborative, resilient and credible under pressure A continuous improvement mindset and desire to develop others Confidence working with internal and external partners What's in it for you? 5% Welcome Bonus Performance based bonus scheme High street shops and restaurant discounts Healthcare scheme Life and disability insurance Professional training to develop Discounted travel Volunteer days Why We Value Diversity We are an organisation that places diversity, equity and inclusion at its heart. Our aim is to create a place where everyone belongs and has a voice, and we recognise we all play an important role in our success. London Gatwick supports an inclusive recruitment process, enabling you to perform at your best. Please let us know, as part of your application, if you require any reasonable adjustments.
Apr 26, 2026
Full time
Circa £92,000 + £4,750 flex allowance + up to 20% bonus + benefits London Gatwick offers an exciting opportunity for a Senior Environmental Sustainability Manager to join our dynamic team at the world's most efficient single runway airport. This role takes an office first hybrid approach, with three days a week in the office, two days remote, managed around the needs of the business. What is the role? We are seeking an experienced Environmental professional to play a pivotal role within our Construction Sustainability team at London Gatwick. You will lead the strategic environmental direction across major construction programmes, including the Capital Investment Programme and the Northern Runway Project, embedding future focused environmental thinking from early concept through to delivery. This is a highly influential and hands on role, shaping decision making, driving continuous improvement, and ensuring environmental performance goes beyond compliance to deliver long term value and positive outcomes. What will you do? Act as the subject matter expert for environmental management in construction, representing the organisation at external industry forums and staying ahead of emerging trends and best practice. Own and assure delivery of the Environment Roadmap for Construction Projects, identifying strategic improvements and leading impactful initiatives. Ensure all environmental obligations and regulatory requirements are met, including Development Consent Order (DCO) requirements, permits, licences and wider legal compliance. Provide technical input into project scopes and contract requirements and lead the technical assurance of environmental deliverables from designers, contractors and specialist consultants. Maintain and improve a robust environmental management system, aligned to ISO 14001:2015, ensuring risks and opportunities are effectively managed. Lead environmental data management, performance monitoring and target achievement, enabling effective reporting and assurance. Define training and upskilling needs, supporting internal teams and the supply chain through collaboration, forums and knowledge sharing. Do you have what we're looking for? You'll be a confident, experienced environmental professional with the ability to influence at senior levels and across complex stakeholder environments. You'll bring: Degree or postgraduate qualification (or equivalent) in Environmental Sciences. Chartered membership of a recognised environmental or sustainability professional institution (required). Significant experience in environmental management across major schemes and nationally significant infrastructure projects delivered under the Planning Act. Strong technical expertise in one or more environmental disciplines such as contaminated land, waste and materials management, ecology and biodiversity. Proven experience developing and assuring ISO 14001:2015 management systems; knowledge of PAS 2080 and construction sustainability rating schemes (e.g. BREEAM) is advantageous. Excellent stakeholder management, communication and influencing skills, with experience engaging at leadership level. Strong organisation, analytical, report writing and presentation skills, with project and contract management experience. Personal qualities we value A genuine passion for environmental sustainability and innovation Strategic thinker with the ability to turn plan into action Ability to dive into the detail to extract and communicate the essential Collaborative, resilient and credible under pressure A continuous improvement mindset and desire to develop others Confidence working with internal and external partners What's in it for you? 5% Welcome Bonus Performance based bonus scheme High street shops and restaurant discounts Healthcare scheme Life and disability insurance Professional training to develop Discounted travel Volunteer days Why We Value Diversity We are an organisation that places diversity, equity and inclusion at its heart. Our aim is to create a place where everyone belongs and has a voice, and we recognise we all play an important role in our success. London Gatwick supports an inclusive recruitment process, enabling you to perform at your best. Please let us know, as part of your application, if you require any reasonable adjustments.
Go back Gloucestershire Hospitals NHS Foundation Trust Head of Estates Technical Compliance, Band 8c The closing date is 06 May 2026 Are you an experienced estates professional ready for a strategic leadership role where your expertise directly shapes safety, assurance, and Board-level decision making? We are seeking an exceptional leader to join us as Head of Estates Technical Compliance, ensuring the Trust meets all statutory, regulatory, and NHS estates compliance requirements across a complex estate. Working at the heart of the organisation, you will provide assurance to the Executive Team, Designated Person (DP), and Trust Board, leading estates compliance and governance. This includes HTMs/HBNs, statutory audits, and key safety areas such as fire, water, electrical resilience, medical gases, asbestos, and wider infrastructure risk. This is a highly influential role within a collaborative environment, working across partners including our wholly owned subsidiary (GMS), PFI partners, landlords, and ICs colleagues. You'll help ensure estates services remain safe, compliant, and resilient while driving continuous improvement. We are looking for a senior professional with experience in healthcare estates, facilities, or infrastructure, and strong knowledge of HTMs, HBNs, and compliance accountability frameworks. The role requires the ability to translate complex technical risk into clear insight for senior stakeholders, alongside strong leadership, communication, and influencing skills. Experience in governance or safety groups and a strong commitment to patient and staff safety are essential. Main duties of the job Lead estates governance and ensure full compliance with statutory, regulatory, and NHS requirements across the Trust estates Oversee the NHS Premises Assurance Model (PAM), including submission, action planning, and continuous improvement Chair and/or support estates safety governance groups, ensuring effective Authorising Engineer oversight and assurance frameworks Provide independent assurance through audits, inspections, and structured risk escalation processes Deliver clear, insightful Board-level reporting on estates risk, safety, compliance, and performance Contribute to business continuity planning and incident response management across estates services Lead governance and oversight of the Strategic Asset Management Plan (SAMP), ensuring alignment with organisational priorities Work in close partnership with clinical, operational, and EPRR teams to ensure integrated, resilient service delivery About us Gloucestershire Hospitals NHS Foundation Trust was formed in 2004 following a reconfiguration of health services in Gloucestershire. We provide acute hospital services across two main district general hospitals, Gloucestershire Royal Hospital and Cheltenham General Hospital, as well as maternity services at Stroud Maternity Hospital. We are proud to place people at the centre of everything we do, working as one team with a shared ambition to grow, develop and learn. Every contribution is valued, and by combining our skills and experience we support both our diverse communities and each other. Gloucestershire offers a strong sense of community and outstanding natural beauty, from historic towns to Areas of Outstanding Natural Beauty. With excellent schools, vibrant cultural life, and superb transport links to Bristol, Birmingham and London, it is an inspiring place to live and work. We are entering an exciting phase of estates transformation, investment, and modernisation. This role offers the opportunity to shape and influence the future of our estate, ensuring it remains safe, compliant, and fully equipped to support high quality clinical care for years to come. You will join a collaborative, ambitious, and supportive team that is committed to delivering excellence and continuously improving the environment in which care is delivered. Person Specification Qualifications/ Education Degree in a relevant engineering, estates, FM or safety discipline, or equivalent experience In-depth managerial, financial and contracting knowledge Evidence of Continuing Professional Development Professional membership of a relevant body (e.g., IHEEM, IWFM, IOSH/IIRSM, Engineering Council) Formal training in healthcare estates compliance, HTMs/HBNs, or safety management Experience, Skills and Knowledge Significant senior experience in Estates, FM and/or Capital within a complex acute healthcare environment Working in complex environment providing assurance to duty holder e.g. Wholly Owned Subsidiary, Private Finance Initiative (or similar) complex FM contracts Significant senior experience in Estates, FM and/or Capital within a complex acute healthcare environment Demonstrable experience leading Estates governance and compliance frameworks Experience providing assurance to senior executives, Boards or duty holders in complex legal and contractual environments e.g. WOS, PFI, Estates providers Strong knowledge of statutory legislation, NHS Assurance and Accountability Framework (AAF), HTMs/HBNs, and estates related risk Experience chairing complex safety or governance groups Ability to interpret complex technical, legal and regulatory information for non technical audiences Experience working with multiple providers and landlords to deliver compliance assurance Advanced data analysis, reporting and governance presentation skills Experience with Power BI, compliance systems and/or AI platforms Experience of major incident response or business continuity planning Leadership & Behavioural Qualities Highly developed leadership skills with the ability to influence, challenge and negotiate at all levels Strong organisational skills; able to manage competing priorities and deadlines Excellent communication, interpersonal and stakeholder management skills Ability to handle contentious, sensitive and high risk issues confidently Demonstrates initiative, resilience and a proactive approach to risk and safety Commitment to teamwork, collaboration and Trust values Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer name Gloucestershire Hospitals NHS Foundation Trust Address Sitewide (Beacon House, Gloucester Royal Hospital) £79,504 to £91,609 a year(pa pro rata if part time) Contract Permanent Working pattern Full time Reference number 318-26-T0253 Job locations Sitewide (Beacon House, Gloucester Royal Hospital)
Apr 26, 2026
Full time
Go back Gloucestershire Hospitals NHS Foundation Trust Head of Estates Technical Compliance, Band 8c The closing date is 06 May 2026 Are you an experienced estates professional ready for a strategic leadership role where your expertise directly shapes safety, assurance, and Board-level decision making? We are seeking an exceptional leader to join us as Head of Estates Technical Compliance, ensuring the Trust meets all statutory, regulatory, and NHS estates compliance requirements across a complex estate. Working at the heart of the organisation, you will provide assurance to the Executive Team, Designated Person (DP), and Trust Board, leading estates compliance and governance. This includes HTMs/HBNs, statutory audits, and key safety areas such as fire, water, electrical resilience, medical gases, asbestos, and wider infrastructure risk. This is a highly influential role within a collaborative environment, working across partners including our wholly owned subsidiary (GMS), PFI partners, landlords, and ICs colleagues. You'll help ensure estates services remain safe, compliant, and resilient while driving continuous improvement. We are looking for a senior professional with experience in healthcare estates, facilities, or infrastructure, and strong knowledge of HTMs, HBNs, and compliance accountability frameworks. The role requires the ability to translate complex technical risk into clear insight for senior stakeholders, alongside strong leadership, communication, and influencing skills. Experience in governance or safety groups and a strong commitment to patient and staff safety are essential. Main duties of the job Lead estates governance and ensure full compliance with statutory, regulatory, and NHS requirements across the Trust estates Oversee the NHS Premises Assurance Model (PAM), including submission, action planning, and continuous improvement Chair and/or support estates safety governance groups, ensuring effective Authorising Engineer oversight and assurance frameworks Provide independent assurance through audits, inspections, and structured risk escalation processes Deliver clear, insightful Board-level reporting on estates risk, safety, compliance, and performance Contribute to business continuity planning and incident response management across estates services Lead governance and oversight of the Strategic Asset Management Plan (SAMP), ensuring alignment with organisational priorities Work in close partnership with clinical, operational, and EPRR teams to ensure integrated, resilient service delivery About us Gloucestershire Hospitals NHS Foundation Trust was formed in 2004 following a reconfiguration of health services in Gloucestershire. We provide acute hospital services across two main district general hospitals, Gloucestershire Royal Hospital and Cheltenham General Hospital, as well as maternity services at Stroud Maternity Hospital. We are proud to place people at the centre of everything we do, working as one team with a shared ambition to grow, develop and learn. Every contribution is valued, and by combining our skills and experience we support both our diverse communities and each other. Gloucestershire offers a strong sense of community and outstanding natural beauty, from historic towns to Areas of Outstanding Natural Beauty. With excellent schools, vibrant cultural life, and superb transport links to Bristol, Birmingham and London, it is an inspiring place to live and work. We are entering an exciting phase of estates transformation, investment, and modernisation. This role offers the opportunity to shape and influence the future of our estate, ensuring it remains safe, compliant, and fully equipped to support high quality clinical care for years to come. You will join a collaborative, ambitious, and supportive team that is committed to delivering excellence and continuously improving the environment in which care is delivered. Person Specification Qualifications/ Education Degree in a relevant engineering, estates, FM or safety discipline, or equivalent experience In-depth managerial, financial and contracting knowledge Evidence of Continuing Professional Development Professional membership of a relevant body (e.g., IHEEM, IWFM, IOSH/IIRSM, Engineering Council) Formal training in healthcare estates compliance, HTMs/HBNs, or safety management Experience, Skills and Knowledge Significant senior experience in Estates, FM and/or Capital within a complex acute healthcare environment Working in complex environment providing assurance to duty holder e.g. Wholly Owned Subsidiary, Private Finance Initiative (or similar) complex FM contracts Significant senior experience in Estates, FM and/or Capital within a complex acute healthcare environment Demonstrable experience leading Estates governance and compliance frameworks Experience providing assurance to senior executives, Boards or duty holders in complex legal and contractual environments e.g. WOS, PFI, Estates providers Strong knowledge of statutory legislation, NHS Assurance and Accountability Framework (AAF), HTMs/HBNs, and estates related risk Experience chairing complex safety or governance groups Ability to interpret complex technical, legal and regulatory information for non technical audiences Experience working with multiple providers and landlords to deliver compliance assurance Advanced data analysis, reporting and governance presentation skills Experience with Power BI, compliance systems and/or AI platforms Experience of major incident response or business continuity planning Leadership & Behavioural Qualities Highly developed leadership skills with the ability to influence, challenge and negotiate at all levels Strong organisational skills; able to manage competing priorities and deadlines Excellent communication, interpersonal and stakeholder management skills Ability to handle contentious, sensitive and high risk issues confidently Demonstrates initiative, resilience and a proactive approach to risk and safety Commitment to teamwork, collaboration and Trust values Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer name Gloucestershire Hospitals NHS Foundation Trust Address Sitewide (Beacon House, Gloucester Royal Hospital) £79,504 to £91,609 a year(pa pro rata if part time) Contract Permanent Working pattern Full time Reference number 318-26-T0253 Job locations Sitewide (Beacon House, Gloucester Royal Hospital)
The world of digital assets is accelerating in speed, magnitude, and complexity, opening the door to new ways for leveraging the blockchain. Fireblocks' platform and network provide the simplest and most secure way for companies to work with digital assets and it trusted by some of the largest financial institutions, banks, globally-recognized brands, and Web3 companies in the world, including BNY Mellon, BNP Paribas, ANZ Bank, Revolut, and thousands more. About the Role Fireblocks is building a regulated Financial Services Division encompassing custody, payments , and tokenized securities. We are looking for a General Manager to lead Fireblocks Payment Services, our licensed payments entity, from early-stage buildout into a scaled stablecoin and crypto-payments business. We are seeking a high impact leader that will help drive our vision to become a leading payments provider. Combination of strategy and execution is critical, with a passion for working closely with clients. You will own the P&L, drive the product roadmap, and coordinate cross-functional teams (engineering, compliance, legal, partnerships). You'll operate at the intersection of payments infrastructure, stablecoin rails, and regulatory strategy - shaping how institutional and enterprise clients move value through Fireblocks' licensed stack. We want an all-star! Business Ownership Develop and execute go-to-market strategy for Fireblocks Payment Services, targeting enterprise clients, fintechs, exchanges, and stablecoin issuers. Translate macro trends in the payments landscape into specific product, partnership, and commercial bets, and build alignment across the organization Partner with Product and Engineering to shape the payments product roadmap, own requirements for payments specific infrastructure, and evaluate build vs. buy vs. partner decisions Lead commercial execution - develop and close strategic payments relationships with banks, fintechs, payment processors, and corridor partners Actively support Sales in identifying and closing anchor commercial deals Product & Roadmap Drive the product roadmap for the licensed payments platform, defining features, integrations, and infrastructure priorities in partnership with leadership and Product. Shape the stablecoin settlement, on/off-ramp, and cross-border payment capabilities that differentiate Fireblocks' licensed offering from competitors. Translate regulatory requirements (state MTL obligations, BSA/AML program, FinCEN rules) into product specifications and compliance-by-design architecture. Regulatory & Licensing Strategy Help drive the overall licensing strategy for Payment Services, identifying new jurisdictions, evaluating emerging regulatory frameworks, and ensuring the business stays ahead of compliance requirements. Serve as a key internal stakeholder on the licensing portfolio, working with Legal and Compliance to maintain and expand coverage. Manage relationships with regulators as it pertains to Payment Services operations, examinations, and reporting. Cross-Functional Leadership Coordinate engineering, compliance, legal, operations, and partnership teams to deliver against the payments roadmap. Partner closely with the Fireblocks Trust Company and leads within the Financial Services Division to identify shared infrastructure, cross-sell opportunities, and unified client experiences. Required Experience 10-15 years in payments, with deep operational experience at a global payments network, cross border platform, or licensed money transmission business. Background at a global card network's real time push payment division, a cross border payment rails or remittance infrastructure provider, or a licensed B2B payments fintech operating across multiple corridors. Demonstrated experience owning or contributing to a P&L in a payments or fintech. Strong understanding of stablecoins and how they intersect with traditional payment flows, settlement, and treasury management. Working knowledge of US money transmission licensing, BSA/AML compliance frameworks, and state and federal regulatory regimes governing payments. Track record of driving product roadmaps in a highly regulated environment, translating compliance constraints into product advantages. Preferred Qualifications Experience in crypto or digital asset payments (stablecoin settlement, on/off-ramp infrastructure, institutional crypto payments). Familiarity with the GENIUS Act, state by state MTL landscape, and emerging federal payment charter pathways (OCC, FQPSI). Experience launching or scaling a payments product from zero to one or early stage within a larger platform company. Comfort operating as a senior individual contributor in a fast moving environment, with the ability to influence without direct authority. Existing relationships with enterprise payments buyers, fintech partners, or stablecoin ecosystem participants. What Sets You Apart You think in systems: payments rails, compliance programs, product architecture, and commercial strategy are all connected in your mind. You're growth obsessed but regulation fluent - you see licensing moats as competitive advantages, not just costs of doing business. You're comfortable with ambiguity and can build structure where none exists, rallying cross functional teams around a shared vision. Proven track record of building or scaling a payments product or business, not just advising on one. Experience working cross functionally at a senior level. You know how to drive outcomes through influence rather than org chart authority.
Apr 26, 2026
Full time
The world of digital assets is accelerating in speed, magnitude, and complexity, opening the door to new ways for leveraging the blockchain. Fireblocks' platform and network provide the simplest and most secure way for companies to work with digital assets and it trusted by some of the largest financial institutions, banks, globally-recognized brands, and Web3 companies in the world, including BNY Mellon, BNP Paribas, ANZ Bank, Revolut, and thousands more. About the Role Fireblocks is building a regulated Financial Services Division encompassing custody, payments , and tokenized securities. We are looking for a General Manager to lead Fireblocks Payment Services, our licensed payments entity, from early-stage buildout into a scaled stablecoin and crypto-payments business. We are seeking a high impact leader that will help drive our vision to become a leading payments provider. Combination of strategy and execution is critical, with a passion for working closely with clients. You will own the P&L, drive the product roadmap, and coordinate cross-functional teams (engineering, compliance, legal, partnerships). You'll operate at the intersection of payments infrastructure, stablecoin rails, and regulatory strategy - shaping how institutional and enterprise clients move value through Fireblocks' licensed stack. We want an all-star! Business Ownership Develop and execute go-to-market strategy for Fireblocks Payment Services, targeting enterprise clients, fintechs, exchanges, and stablecoin issuers. Translate macro trends in the payments landscape into specific product, partnership, and commercial bets, and build alignment across the organization Partner with Product and Engineering to shape the payments product roadmap, own requirements for payments specific infrastructure, and evaluate build vs. buy vs. partner decisions Lead commercial execution - develop and close strategic payments relationships with banks, fintechs, payment processors, and corridor partners Actively support Sales in identifying and closing anchor commercial deals Product & Roadmap Drive the product roadmap for the licensed payments platform, defining features, integrations, and infrastructure priorities in partnership with leadership and Product. Shape the stablecoin settlement, on/off-ramp, and cross-border payment capabilities that differentiate Fireblocks' licensed offering from competitors. Translate regulatory requirements (state MTL obligations, BSA/AML program, FinCEN rules) into product specifications and compliance-by-design architecture. Regulatory & Licensing Strategy Help drive the overall licensing strategy for Payment Services, identifying new jurisdictions, evaluating emerging regulatory frameworks, and ensuring the business stays ahead of compliance requirements. Serve as a key internal stakeholder on the licensing portfolio, working with Legal and Compliance to maintain and expand coverage. Manage relationships with regulators as it pertains to Payment Services operations, examinations, and reporting. Cross-Functional Leadership Coordinate engineering, compliance, legal, operations, and partnership teams to deliver against the payments roadmap. Partner closely with the Fireblocks Trust Company and leads within the Financial Services Division to identify shared infrastructure, cross-sell opportunities, and unified client experiences. Required Experience 10-15 years in payments, with deep operational experience at a global payments network, cross border platform, or licensed money transmission business. Background at a global card network's real time push payment division, a cross border payment rails or remittance infrastructure provider, or a licensed B2B payments fintech operating across multiple corridors. Demonstrated experience owning or contributing to a P&L in a payments or fintech. Strong understanding of stablecoins and how they intersect with traditional payment flows, settlement, and treasury management. Working knowledge of US money transmission licensing, BSA/AML compliance frameworks, and state and federal regulatory regimes governing payments. Track record of driving product roadmaps in a highly regulated environment, translating compliance constraints into product advantages. Preferred Qualifications Experience in crypto or digital asset payments (stablecoin settlement, on/off-ramp infrastructure, institutional crypto payments). Familiarity with the GENIUS Act, state by state MTL landscape, and emerging federal payment charter pathways (OCC, FQPSI). Experience launching or scaling a payments product from zero to one or early stage within a larger platform company. Comfort operating as a senior individual contributor in a fast moving environment, with the ability to influence without direct authority. Existing relationships with enterprise payments buyers, fintech partners, or stablecoin ecosystem participants. What Sets You Apart You think in systems: payments rails, compliance programs, product architecture, and commercial strategy are all connected in your mind. You're growth obsessed but regulation fluent - you see licensing moats as competitive advantages, not just costs of doing business. You're comfortable with ambiguity and can build structure where none exists, rallying cross functional teams around a shared vision. Proven track record of building or scaling a payments product or business, not just advising on one. Experience working cross functionally at a senior level. You know how to drive outcomes through influence rather than org chart authority.
Health & Safety Manager Location: Farnborough base with travel across South East England Ideal location: South East London Salary: £43,000 - £61,000 + Bonus + Excellent Benefits Lead the safety culture of a major UK commercial vehicle network - ideally automotive/trucks. We are seeking a Group Health & Safety Manager with ideally a background in automotive/trucks, to drive and evolve safety strategy across multiple UK sites. This is a hybrid role, offering a combination of site/office-based work across various depots and remote working flexibility, while servicing depots throughout the South East. This position suits someone based in South East London or nearby, offering excellent access to multiple depots across the region. The Role Work closely with senior leadership to develop, implement and embed the Health & Safety strategy, ensuring full compliance while creating a proactive safety culture across all UK legal entities Expect a highly visible leadership role, balancing strategic planning, site engagement, auditing and stakeholder management Frequent travel between sites will be required (approximately 50-70%), with occasional overnight stays Key Responsibilities Strategic Leadership Develop, implement, and continuously improve the company's Health & Safety strategy and framework Act as the lead H&S expert across the business Drive continuous improvement in safety culture and operational standards Align safety initiatives with business growth and sustainability goals Leadership & Engagement Coach and support site leadership teams to deliver strong H&S performance Champion best practice and embed a proactive safety culture Lead implementation of a digital H&S training platform Build relationships with regulators, suppliers, contractors, and key stakeholders Represent the organisation in industry forums and external safety discussions Audit, Risk & Incident Management Lead a programme of scheduled and ad-hoc safety audits across multiple sites Oversee incident investigations, root cause analysis, and corrective actions Ensure effective risk management and hazard mitigation Maintain and test emergency preparedness plans Act as lead coordinator with insurers on personal injury claims Reporting & Performance Analyse safety performance data and trends Produce monthly H&S performance reports for senior leadership Monitor safety KPIs and deliver targeted intervention programmes Support development of annual H&S budgets and improvement plans What We're Looking For Degree qualified (or equivalent) in Health & Safety or related discipline Strong knowledge of UK H&S legislation and regulatory frameworks Proven experience developing and implementing H&S management systems Demonstrated ability to improve safety performance and lead cultural change Experience managing risk, incidents, and compliance programmes Confident communicator able to influence at all levels of the organisation Analytical mindset with experience interpreting safety data and trends Self-motivated with the ability to work independently and manage multiple sites Flexible approach with willingness to travel regularly across the South East Experience in the automotive industry, ideally trucks/commercial vehicles - highly desirable What's on Offer £43,000 - £61,000 salary (DOE) 15% Performance bonus scheme Hybrid working - office + remote 24 days annual leave + carry over option Duvet Day Private medical insurance Life assurance Company pension (up to 5% contribution) Recognition awards and incentive schemes Why Join? This is an opportunity to shape the safety culture of a growing automotive/truck-focused organisation, working with senior leadership to drive meaningful improvements across multiple operational sites. You'll join a collaborative, fast-moving hybrid environment where innovation, sustainability, and people development are at the heart of the business. Ready to lead safety at group level in the automotive/truck sector with hybrid flexibility? Contact Louise at One to One Personnel Apply now and make a real impact.
Apr 26, 2026
Full time
Health & Safety Manager Location: Farnborough base with travel across South East England Ideal location: South East London Salary: £43,000 - £61,000 + Bonus + Excellent Benefits Lead the safety culture of a major UK commercial vehicle network - ideally automotive/trucks. We are seeking a Group Health & Safety Manager with ideally a background in automotive/trucks, to drive and evolve safety strategy across multiple UK sites. This is a hybrid role, offering a combination of site/office-based work across various depots and remote working flexibility, while servicing depots throughout the South East. This position suits someone based in South East London or nearby, offering excellent access to multiple depots across the region. The Role Work closely with senior leadership to develop, implement and embed the Health & Safety strategy, ensuring full compliance while creating a proactive safety culture across all UK legal entities Expect a highly visible leadership role, balancing strategic planning, site engagement, auditing and stakeholder management Frequent travel between sites will be required (approximately 50-70%), with occasional overnight stays Key Responsibilities Strategic Leadership Develop, implement, and continuously improve the company's Health & Safety strategy and framework Act as the lead H&S expert across the business Drive continuous improvement in safety culture and operational standards Align safety initiatives with business growth and sustainability goals Leadership & Engagement Coach and support site leadership teams to deliver strong H&S performance Champion best practice and embed a proactive safety culture Lead implementation of a digital H&S training platform Build relationships with regulators, suppliers, contractors, and key stakeholders Represent the organisation in industry forums and external safety discussions Audit, Risk & Incident Management Lead a programme of scheduled and ad-hoc safety audits across multiple sites Oversee incident investigations, root cause analysis, and corrective actions Ensure effective risk management and hazard mitigation Maintain and test emergency preparedness plans Act as lead coordinator with insurers on personal injury claims Reporting & Performance Analyse safety performance data and trends Produce monthly H&S performance reports for senior leadership Monitor safety KPIs and deliver targeted intervention programmes Support development of annual H&S budgets and improvement plans What We're Looking For Degree qualified (or equivalent) in Health & Safety or related discipline Strong knowledge of UK H&S legislation and regulatory frameworks Proven experience developing and implementing H&S management systems Demonstrated ability to improve safety performance and lead cultural change Experience managing risk, incidents, and compliance programmes Confident communicator able to influence at all levels of the organisation Analytical mindset with experience interpreting safety data and trends Self-motivated with the ability to work independently and manage multiple sites Flexible approach with willingness to travel regularly across the South East Experience in the automotive industry, ideally trucks/commercial vehicles - highly desirable What's on Offer £43,000 - £61,000 salary (DOE) 15% Performance bonus scheme Hybrid working - office + remote 24 days annual leave + carry over option Duvet Day Private medical insurance Life assurance Company pension (up to 5% contribution) Recognition awards and incentive schemes Why Join? This is an opportunity to shape the safety culture of a growing automotive/truck-focused organisation, working with senior leadership to drive meaningful improvements across multiple operational sites. You'll join a collaborative, fast-moving hybrid environment where innovation, sustainability, and people development are at the heart of the business. Ready to lead safety at group level in the automotive/truck sector with hybrid flexibility? Contact Louise at One to One Personnel Apply now and make a real impact.
HR Manager Newport (NP19 4SL) 32,000 - 35,000 40 hours per week, Monday to Friday (09:00 to 17:30) Free onsite parking A fast growing and highly successful organisation within the self-storage and flexible workspace sector is seeking an experienced HR Manager to take ownership of the people function and play a key role in shaping culture, compliance, and employee engagement across the business. This is a fantastic opportunity for a hands on HR professional who enjoys both operational HR and strategic involvement. You will be joining a business with a strong national footprint and ambitious expansion plans, where people and culture are central to continued success. The Role As HR Manager, you will act as the key point of contact for all HR matters across the organisation, providing guidance, structure, and expertise to managers and employees. You will be responsible for ensuring HR processes are robust, compliant, and aligned with business goals, while also driving initiatives that improve engagement, retention, and overall employee experience. Key responsibilities include: Providing expert HR advice and support on complex employee relations matters Managing disciplinary, grievance, absence, and conflict resolution cases Leading the development, implementation, and review of HR policies and procedures Ensuring employee records are accurate, compliant, and securely maintained Supporting and delivering employee engagement and wellbeing initiatives Producing HR reports and analytics to support strategic decision making Working closely with senior leadership on HR strategy and workforce planning Ensuring compliance with current employment law and regulatory updates Supporting recruitment and on-boarding processes where required What We're Looking For Minimum of 3 years' HR experience, ideally in a management capacity Experience within an organisation of 50+ employees CIPD Level 5 or Level 7 (or actively working towards) Strong knowledge of UK employment law and HR best practice Confident handling sensitive and confidential information Strong communication and stakeholder management skills Full UK driving licence and access to a vehicle is desirable What's In It For You Competitive salary of 32,000 - 35,000 28 days holiday including bank holidays Free storage unit for personal or family use Employee referral bonus scheme ( 250 reward) Recognition and reward programmes Free onsite parking Work life balance with structured weekday hours About the Business A well established and rapidly expanding UK provider within the self-storage and flexible workspace sector, operating across multiple regions with continued growth plans. The organisation is committed to delivering high standards of service while building a strong, people focused culture that supports both employees and customers. All applicants must have the legal right to work in the UK. Please note that visa sponsorship is not available for this role. Barker Ross Group values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Apr 25, 2026
Full time
HR Manager Newport (NP19 4SL) 32,000 - 35,000 40 hours per week, Monday to Friday (09:00 to 17:30) Free onsite parking A fast growing and highly successful organisation within the self-storage and flexible workspace sector is seeking an experienced HR Manager to take ownership of the people function and play a key role in shaping culture, compliance, and employee engagement across the business. This is a fantastic opportunity for a hands on HR professional who enjoys both operational HR and strategic involvement. You will be joining a business with a strong national footprint and ambitious expansion plans, where people and culture are central to continued success. The Role As HR Manager, you will act as the key point of contact for all HR matters across the organisation, providing guidance, structure, and expertise to managers and employees. You will be responsible for ensuring HR processes are robust, compliant, and aligned with business goals, while also driving initiatives that improve engagement, retention, and overall employee experience. Key responsibilities include: Providing expert HR advice and support on complex employee relations matters Managing disciplinary, grievance, absence, and conflict resolution cases Leading the development, implementation, and review of HR policies and procedures Ensuring employee records are accurate, compliant, and securely maintained Supporting and delivering employee engagement and wellbeing initiatives Producing HR reports and analytics to support strategic decision making Working closely with senior leadership on HR strategy and workforce planning Ensuring compliance with current employment law and regulatory updates Supporting recruitment and on-boarding processes where required What We're Looking For Minimum of 3 years' HR experience, ideally in a management capacity Experience within an organisation of 50+ employees CIPD Level 5 or Level 7 (or actively working towards) Strong knowledge of UK employment law and HR best practice Confident handling sensitive and confidential information Strong communication and stakeholder management skills Full UK driving licence and access to a vehicle is desirable What's In It For You Competitive salary of 32,000 - 35,000 28 days holiday including bank holidays Free storage unit for personal or family use Employee referral bonus scheme ( 250 reward) Recognition and reward programmes Free onsite parking Work life balance with structured weekday hours About the Business A well established and rapidly expanding UK provider within the self-storage and flexible workspace sector, operating across multiple regions with continued growth plans. The organisation is committed to delivering high standards of service while building a strong, people focused culture that supports both employees and customers. All applicants must have the legal right to work in the UK. Please note that visa sponsorship is not available for this role. Barker Ross Group values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Job title: Head of Care Services Hours: Full time or Part Time Location: Hexham, Northumberland. Predominately office based with some home working depending on candidate's preference Benefits: £52,481 - £59,071 FTE (based on experience) per annum, contributory pension scheme; personal development budget; generous annual leave; free car parking on site. About the role We are looking for an exceptional healthcare leader to take our amazing Care Services to the next level and deliver against our ambitious strategy for 2026 and beyond. Building on its strong foundations as a hospice charity that is well-respected and highly regarded by beneficiaries, partners and supporters alike, Tynedale Hospice at Home is committed to increasing its impact over the coming years. This role represents an exciting opportunity to lead our care workforce to deliver this. Tynedale Hospice at Home operates across Tynedale, Ponteland and West Northumberland and is funded predominantly by charitable donations and income from its retail operations. Our services are designed to ensure that everyone in our community who is affected by dying or death receives the support they need, free of charge. Our care staff and volunteers provide four services: Nursing Care Complementary Therapy Patient Transport Family Support The Head of Care will be responsible for working with the Chief Executive and Senior Leadership Team to increase the reach and effectiveness of the Hospice's care provision for its local community. The ideal candidate will be an innovative, data-driven Registered Nurse or Senior Care Service Manager with outstanding leadership skills and extensive experience of delivering nurse-led clinical services. The successful postholder will be able to fulfil the role of Registered Manager with the CQC, ensuring that the service meets all legal and regulatory requirements and striving towards taking our current 'Good' rating to 'Outstanding'. Please refer to the Recruitment Pack for more information about the organisation, Job Description and Person Specification. For an informal discussion with Alice Langley, Chief Executive, please contact Mandy Perrie at This post is subject to an Enhanced Disclosure and Barring Service check. Closing date: Midnight on Wednesday 6 th May. Interviews are due to be held on Tuesday 19 th and Wednesday 20 th May.
Apr 25, 2026
Full time
Job title: Head of Care Services Hours: Full time or Part Time Location: Hexham, Northumberland. Predominately office based with some home working depending on candidate's preference Benefits: £52,481 - £59,071 FTE (based on experience) per annum, contributory pension scheme; personal development budget; generous annual leave; free car parking on site. About the role We are looking for an exceptional healthcare leader to take our amazing Care Services to the next level and deliver against our ambitious strategy for 2026 and beyond. Building on its strong foundations as a hospice charity that is well-respected and highly regarded by beneficiaries, partners and supporters alike, Tynedale Hospice at Home is committed to increasing its impact over the coming years. This role represents an exciting opportunity to lead our care workforce to deliver this. Tynedale Hospice at Home operates across Tynedale, Ponteland and West Northumberland and is funded predominantly by charitable donations and income from its retail operations. Our services are designed to ensure that everyone in our community who is affected by dying or death receives the support they need, free of charge. Our care staff and volunteers provide four services: Nursing Care Complementary Therapy Patient Transport Family Support The Head of Care will be responsible for working with the Chief Executive and Senior Leadership Team to increase the reach and effectiveness of the Hospice's care provision for its local community. The ideal candidate will be an innovative, data-driven Registered Nurse or Senior Care Service Manager with outstanding leadership skills and extensive experience of delivering nurse-led clinical services. The successful postholder will be able to fulfil the role of Registered Manager with the CQC, ensuring that the service meets all legal and regulatory requirements and striving towards taking our current 'Good' rating to 'Outstanding'. Please refer to the Recruitment Pack for more information about the organisation, Job Description and Person Specification. For an informal discussion with Alice Langley, Chief Executive, please contact Mandy Perrie at This post is subject to an Enhanced Disclosure and Barring Service check. Closing date: Midnight on Wednesday 6 th May. Interviews are due to be held on Tuesday 19 th and Wednesday 20 th May.
We are seeking an experienced and driven Team Manager to lead a new Tenancy Rights, Advice and Enforcement Team, delivering the council's responsibilities under the Renters' Rights Act. This is an exciting opportunity to shape a new service that will protect private renters, tackle unlawful eviction and harassment, and improve standards across the private rented sector. You will manage a small, dedicated team of four officers, providing strategic leadership across advice, casework and enforcement. The team will play a vital role in ensuring residents receive clear, timely and person-centred guidance on their rights, while also acting as a key homelessness prevention service. In this role, you will oversee complex investigations into breaches of tenancy law, ensuring enforcement is fair, consistent and evidence-led. You will work closely with Legal Services to prepare cases for prosecution or civil penalties, maintaining high evidential standards throughout. Alongside this, you will drive service improvement, develop operational policies, and embed best practice across the team. You will collaborate with colleagues across homelessness prevention, adult and children's services, health partners, and voluntary organisations to support vulnerable residents. We are looking for someone with strong knowledge of tenancy law, including unlawful eviction and harassment, alongside experience managing complex casework in a regulatory or statutory setting. You will bring confident leadership, excellent communication skills, and a proactive, resident-focused, trauma-informed approach. How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Apr 25, 2026
Contractor
We are seeking an experienced and driven Team Manager to lead a new Tenancy Rights, Advice and Enforcement Team, delivering the council's responsibilities under the Renters' Rights Act. This is an exciting opportunity to shape a new service that will protect private renters, tackle unlawful eviction and harassment, and improve standards across the private rented sector. You will manage a small, dedicated team of four officers, providing strategic leadership across advice, casework and enforcement. The team will play a vital role in ensuring residents receive clear, timely and person-centred guidance on their rights, while also acting as a key homelessness prevention service. In this role, you will oversee complex investigations into breaches of tenancy law, ensuring enforcement is fair, consistent and evidence-led. You will work closely with Legal Services to prepare cases for prosecution or civil penalties, maintaining high evidential standards throughout. Alongside this, you will drive service improvement, develop operational policies, and embed best practice across the team. You will collaborate with colleagues across homelessness prevention, adult and children's services, health partners, and voluntary organisations to support vulnerable residents. We are looking for someone with strong knowledge of tenancy law, including unlawful eviction and harassment, alongside experience managing complex casework in a regulatory or statutory setting. You will bring confident leadership, excellent communication skills, and a proactive, resident-focused, trauma-informed approach. How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Your new companyWe are currently exclusively working with a Global FTSE business, which not only has an extremely reputable name, but is also going through some significant and exciting change. You will be working within a high-performing and friendly team within the organisation.Your new roleThe role is a 6-month FTC, due to a high volume of work, and an extra need for resource within the employment law capacity. The role will predominantly be focussed on employment litigation. You will be a key member of the Legal team in the UK&I, currently made up of circa 6 individuals, mainly across employment and commercial. You will act as a trusted advisor, both internally and externally, and you will take the lead on litigation employment work. This is an opportunity to get exposure to some very interesting work and make a real difference within a global organisation.As Senior Employment Lawyer, you will report to the General Counsel (UK&I), and will provide expert, pragmatic and commercially focused employment law advice to a business operating in a highly regulated and people-intensive environment. The role is heavily advisory and strategic, supporting the business across employee, worker and contractor matters, while managing litigation risk and ensuring compliance with complex UK employment and labour legislation. This is a senior, trusted advisor role requiring strong technical expertise, excellent judgment and the confidence to influence senior stakeholders. Your responsibilities will also include the following: Provide day-to-day and strategic employment law advice across the full employee lifecycle, including recruitment, disciplinaries, grievances, performance management, redundancies, restructurings and exits. Support senior leaders and People & Culture teams with legally robust, commercially sensible solutions. Advise on the application of legislation impacting businesses Provide expert advice on TUPE in the context of outsourcing, insourcing, client change and service provision changes. Manage employment disputes and litigation, including Employment Tribunal claims, claims management strategy, settlement negotiations and risk assessment. Draft and negotiate settlement and severance agreements. Draft defences and witness statements and create bundles. Instruct, manage and control external counsel where appropriate, ensuring proportionate and cost-effective outcomes. Draft, review and maintain employment policies, procedures and employment contract templates. Monitor legislative and case law developments and proactively advise the business on legal risk and operational impact. Support internal audits, compliance initiatives and risk mitigation strategies related to employment matters. Act as a trusted advisor to senior stakeholders across the business, including HR, operations and leadership teams. Deliver employment law training and guidance to People & Culture and management teams. Contribute to the development of best practice guidance and playbooks for managers and recruiters. Contribute to the development and continuous improvement of the Legal function. Support and mentor junior lawyers where appropriate. Collaborate closely with commercial, data privacy and regulatory colleagues on cross-cutting issues. Skills, Experience & QualificationsEssential Qualified solicitor or barrister (England & Wales) with significant post-qualification experience in employment law. Strong experience advising on employment matters within a professional services or similarly regulated, people-led business. Deep technical knowledge of UK employment law, including TUPE and Employment Tribunal litigation, and ideally AWR. Ability to provide clear, pragmatic and commercially focused advice in a fast-paced environment. Excellent drafting, negotiation and stakeholder management skills. Comfortable operating autonomously and managing complex, sensitive matters. Desirable Experience advising on worker status, contingent labour models and large scale restructurings. Exposure to Irish employment law (helpful but not essential). Key Competencies Strong technical credibility and judgment Commercial pragmatism Calm, confident handling of contentious matters Excellent influencing and communication skills Collaborative, resilient and solution-focused approach If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Apr 25, 2026
Contractor
Your new companyWe are currently exclusively working with a Global FTSE business, which not only has an extremely reputable name, but is also going through some significant and exciting change. You will be working within a high-performing and friendly team within the organisation.Your new roleThe role is a 6-month FTC, due to a high volume of work, and an extra need for resource within the employment law capacity. The role will predominantly be focussed on employment litigation. You will be a key member of the Legal team in the UK&I, currently made up of circa 6 individuals, mainly across employment and commercial. You will act as a trusted advisor, both internally and externally, and you will take the lead on litigation employment work. This is an opportunity to get exposure to some very interesting work and make a real difference within a global organisation.As Senior Employment Lawyer, you will report to the General Counsel (UK&I), and will provide expert, pragmatic and commercially focused employment law advice to a business operating in a highly regulated and people-intensive environment. The role is heavily advisory and strategic, supporting the business across employee, worker and contractor matters, while managing litigation risk and ensuring compliance with complex UK employment and labour legislation. This is a senior, trusted advisor role requiring strong technical expertise, excellent judgment and the confidence to influence senior stakeholders. Your responsibilities will also include the following: Provide day-to-day and strategic employment law advice across the full employee lifecycle, including recruitment, disciplinaries, grievances, performance management, redundancies, restructurings and exits. Support senior leaders and People & Culture teams with legally robust, commercially sensible solutions. Advise on the application of legislation impacting businesses Provide expert advice on TUPE in the context of outsourcing, insourcing, client change and service provision changes. Manage employment disputes and litigation, including Employment Tribunal claims, claims management strategy, settlement negotiations and risk assessment. Draft and negotiate settlement and severance agreements. Draft defences and witness statements and create bundles. Instruct, manage and control external counsel where appropriate, ensuring proportionate and cost-effective outcomes. Draft, review and maintain employment policies, procedures and employment contract templates. Monitor legislative and case law developments and proactively advise the business on legal risk and operational impact. Support internal audits, compliance initiatives and risk mitigation strategies related to employment matters. Act as a trusted advisor to senior stakeholders across the business, including HR, operations and leadership teams. Deliver employment law training and guidance to People & Culture and management teams. Contribute to the development of best practice guidance and playbooks for managers and recruiters. Contribute to the development and continuous improvement of the Legal function. Support and mentor junior lawyers where appropriate. Collaborate closely with commercial, data privacy and regulatory colleagues on cross-cutting issues. Skills, Experience & QualificationsEssential Qualified solicitor or barrister (England & Wales) with significant post-qualification experience in employment law. Strong experience advising on employment matters within a professional services or similarly regulated, people-led business. Deep technical knowledge of UK employment law, including TUPE and Employment Tribunal litigation, and ideally AWR. Ability to provide clear, pragmatic and commercially focused advice in a fast-paced environment. Excellent drafting, negotiation and stakeholder management skills. Comfortable operating autonomously and managing complex, sensitive matters. Desirable Experience advising on worker status, contingent labour models and large scale restructurings. Exposure to Irish employment law (helpful but not essential). Key Competencies Strong technical credibility and judgment Commercial pragmatism Calm, confident handling of contentious matters Excellent influencing and communication skills Collaborative, resilient and solution-focused approach If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Programme Lead - Ad Server Migration (12 Month FTC) Location: London (Brook Green) - Hybrid (3 days a week on site) About the Role We're looking for an experienced Programme Lead to deliver a business-critical ad server migration within a live, revenue-generating environment. This role is accountable for ensuring a zero-disruption transition of ad serving capabilities, protecting revenue, maintaining operational continuity, and setting up a scalable platform for future growth. You will act as the senior integrator across Technology, Product, Commercial and external partners, driving alignment, decision-making and delivery across a complex, high-stakes programme. What You'll Be Responsible For Programme Leadership & Delivery Own the end-to-end migration programme: scope, milestones, dependencies, risks, budget and outcomes Lead all phases: discovery, design, build, migration, testing, cutover and stabilisation Deliver a seamless transition with minimal commercial or operational disruption Stakeholder & Governance Management Act as the single accountable owner for senior stakeholders across Technology, Commercial, Operations, Finance, Legal and Marketing Establish and lead governance forums, including steering committees and risk escalation Provide clear, executive-level reporting on progress, risks and trade-offs Ad Tech & Platform Migration Partner with Product, Engineering and Architecture to migrate core ad serving capabilities (trafficking, targeting, reporting, billing) Oversee migration of campaigns, inventory, forecasting logic and integrations Ensure compliance with data privacy and regulatory requirements Commercial & Operational Readiness Prepare Sales, Ad Operations and Finance teams for the new platform Lead training, process redesign and operational transition Manage vendors, platforms and system integrators Risk, Quality & Change Management Identify and mitigate technical, commercial and operational risks Drive rigorous testing (UAT, parallel runs, revenue validation) Lead change management to ensure adoption and long-term success Cutover & Hypercare Define and execute cutover strategy, including go/no-go criteria and rollback plans Lead post-migration hypercare and rapid issue resolution Transition the platform cleanly into BAU with clear ownership and monitoring What Success Looks Like No material revenue loss or billing errors during migration Stable, fully functional ad serving platform post-cutover High confidence and adoption across commercial and operations teams Clear ownership, documentation and roadmap for ongoing optimisation What We're Looking For Essential Experience Proven track record delivering large-scale ad tech or media platform migrations Strong understanding of ad serving, trafficking, targeting, measurement, billing and reporting Experience leading complex, cross-functional programmes in revenue-critical environments Strong programme management discipline (planning, RAID, governance, exec reporting) Ability to influence and align senior stakeholders Highly Desirable Experience in retail media, publisher or marketplace environments Experience working with global vendors and system integrators Understanding of ad tech ecosystem integrations (e.g. DSPs, CDPs/DMPs, identity solutions) Leadership Profile Strategic thinker with strong execution focus Calm and decisive under pressure Commercially aware and outcome-driven Collaborative and highly influential across functions Pragmatic and hands-on when needed to unblock delivery The Challenge You'll be operating at the intersection of short-term commercial delivery and long-term platform strategy. This migration must be delivered in a live trading environment with zero tolerance for revenue disruption, while also contributing to the development of a scalable, future-ready retail media platform. Success in this role means holding these competing priorities together-driving immediate delivery while shaping a platform that supports long-term growth. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly. Please email me
Apr 25, 2026
Contractor
Programme Lead - Ad Server Migration (12 Month FTC) Location: London (Brook Green) - Hybrid (3 days a week on site) About the Role We're looking for an experienced Programme Lead to deliver a business-critical ad server migration within a live, revenue-generating environment. This role is accountable for ensuring a zero-disruption transition of ad serving capabilities, protecting revenue, maintaining operational continuity, and setting up a scalable platform for future growth. You will act as the senior integrator across Technology, Product, Commercial and external partners, driving alignment, decision-making and delivery across a complex, high-stakes programme. What You'll Be Responsible For Programme Leadership & Delivery Own the end-to-end migration programme: scope, milestones, dependencies, risks, budget and outcomes Lead all phases: discovery, design, build, migration, testing, cutover and stabilisation Deliver a seamless transition with minimal commercial or operational disruption Stakeholder & Governance Management Act as the single accountable owner for senior stakeholders across Technology, Commercial, Operations, Finance, Legal and Marketing Establish and lead governance forums, including steering committees and risk escalation Provide clear, executive-level reporting on progress, risks and trade-offs Ad Tech & Platform Migration Partner with Product, Engineering and Architecture to migrate core ad serving capabilities (trafficking, targeting, reporting, billing) Oversee migration of campaigns, inventory, forecasting logic and integrations Ensure compliance with data privacy and regulatory requirements Commercial & Operational Readiness Prepare Sales, Ad Operations and Finance teams for the new platform Lead training, process redesign and operational transition Manage vendors, platforms and system integrators Risk, Quality & Change Management Identify and mitigate technical, commercial and operational risks Drive rigorous testing (UAT, parallel runs, revenue validation) Lead change management to ensure adoption and long-term success Cutover & Hypercare Define and execute cutover strategy, including go/no-go criteria and rollback plans Lead post-migration hypercare and rapid issue resolution Transition the platform cleanly into BAU with clear ownership and monitoring What Success Looks Like No material revenue loss or billing errors during migration Stable, fully functional ad serving platform post-cutover High confidence and adoption across commercial and operations teams Clear ownership, documentation and roadmap for ongoing optimisation What We're Looking For Essential Experience Proven track record delivering large-scale ad tech or media platform migrations Strong understanding of ad serving, trafficking, targeting, measurement, billing and reporting Experience leading complex, cross-functional programmes in revenue-critical environments Strong programme management discipline (planning, RAID, governance, exec reporting) Ability to influence and align senior stakeholders Highly Desirable Experience in retail media, publisher or marketplace environments Experience working with global vendors and system integrators Understanding of ad tech ecosystem integrations (e.g. DSPs, CDPs/DMPs, identity solutions) Leadership Profile Strategic thinker with strong execution focus Calm and decisive under pressure Commercially aware and outcome-driven Collaborative and highly influential across functions Pragmatic and hands-on when needed to unblock delivery The Challenge You'll be operating at the intersection of short-term commercial delivery and long-term platform strategy. This migration must be delivered in a live trading environment with zero tolerance for revenue disruption, while also contributing to the development of a scalable, future-ready retail media platform. Success in this role means holding these competing priorities together-driving immediate delivery while shaping a platform that supports long-term growth. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly. Please email me
Salary: £57,528 per annum Contract : Permanent, full time Location : Greater London About the role This is an exciting opportunity to lead the operational development and delivery of a charity s criminal justice healthcare strategy at a pivotal moment for the organisation. Working closely with the Head of a national listening programme, who leads listening and policy activity in the health sphere, you will take national lead responsibility for shaping, embedding and continuously improving services that sit at the intersection of family support and healthcare within the criminal justice system. You will bring strategic vision alongside strong operational discipline, working through a matrix-management approach to deliver services that are clinically safe, contractually sound, and genuinely transformational for the people supported. Key responsibilities You will lead the design, development, roll-out and delivery of criminal justice healthcare services, including oversight of family link workers, providing consistent and effective leadership through a matrix-management model. You will review current logic models, propose and embed effective service changes, implement practice guidance and procedures, and optimise programme integrity supported by robust impact data. You will ensure services are safely and effectively aligned and integrated with clinical services led by strategic and operational partners, and that they are delivered in line with contractual, regulatory and budgetary requirements. Working collaboratively with senior leaders, clinical healthcare partners, service commissioners, professional colleagues and experts by experience, you will deliver sustainable systemic service improvements and contribute to wider system change. You will monitor and evaluate the impact and outcomes of services, using findings to drive continuous improvement in practice and delivery, and advise on the operational viability, feasibility, risks and implementation of key business objectives, ensuring these objectives are met. In close partnership with the Head of the organisation s listening programme, you will strengthen the links between listening activity and improved patient outcomes. You will also contribute to the organisation s overall corporate strategy through close involvement in organisation-wide, policy-focused and operational projects, and through involvement in bids, tenders and grant applications. From time to time, you will be called upon to represent the organisation at external meetings, speak at industry events, and present reports to trustee board or committee meetings. About you The organisation is looking for a senior leader with significant experience in criminal justice healthcare, prison-based services, or a closely related field, who combines strategic thinking with hands-on operational expertise. You will have a track record of leading services through change, managing complex stakeholder relationships across clinical and non-clinical partners, and using data and evidence to drive service improvement. You will be confident operating in a matrix environment, comfortable representing your organisation at a senior level, and deeply committed to the people and families supported. How to apply If you feel that you meet the requirements of this role, please complete an application form by clicking the apply now button. The organisation reserves the right to close this vacancy early if sufficient applications are received. Other information The organisation is an equal opportunity employer and welcomes all applications, including those with a criminal conviction (appointment to post is subject to a risk assessment). This post is subject to a six-month probationary period, verification of identity and right to work in the UK, satisfactory references from previous employers covering a three-year period, declaration of any unspent criminal convictions (and where appropriate a satisfactory risk assessment), prison vetting and a Disclosure and Barring Service check. Please note that being bankrupt or having County Court Judgements may affect your ability to be successfully vetted to work in a prison. A certificate of good conduct from the police force of the country of residence will also be required if you have resided overseas for a period of over 12 months in the past 10 years while aged 18 or over. You may have experience in the following: Head of Criminal Justice Health, Criminal Justice Healthcare Lead, Head of Prison Healthcare, Criminal Justice Health Manager, Prison Health Services Manager, Head of Health and Justice Services, Criminal Justice Clinical Lead, Health and Justice Programme Director REF-
Apr 25, 2026
Full time
Salary: £57,528 per annum Contract : Permanent, full time Location : Greater London About the role This is an exciting opportunity to lead the operational development and delivery of a charity s criminal justice healthcare strategy at a pivotal moment for the organisation. Working closely with the Head of a national listening programme, who leads listening and policy activity in the health sphere, you will take national lead responsibility for shaping, embedding and continuously improving services that sit at the intersection of family support and healthcare within the criminal justice system. You will bring strategic vision alongside strong operational discipline, working through a matrix-management approach to deliver services that are clinically safe, contractually sound, and genuinely transformational for the people supported. Key responsibilities You will lead the design, development, roll-out and delivery of criminal justice healthcare services, including oversight of family link workers, providing consistent and effective leadership through a matrix-management model. You will review current logic models, propose and embed effective service changes, implement practice guidance and procedures, and optimise programme integrity supported by robust impact data. You will ensure services are safely and effectively aligned and integrated with clinical services led by strategic and operational partners, and that they are delivered in line with contractual, regulatory and budgetary requirements. Working collaboratively with senior leaders, clinical healthcare partners, service commissioners, professional colleagues and experts by experience, you will deliver sustainable systemic service improvements and contribute to wider system change. You will monitor and evaluate the impact and outcomes of services, using findings to drive continuous improvement in practice and delivery, and advise on the operational viability, feasibility, risks and implementation of key business objectives, ensuring these objectives are met. In close partnership with the Head of the organisation s listening programme, you will strengthen the links between listening activity and improved patient outcomes. You will also contribute to the organisation s overall corporate strategy through close involvement in organisation-wide, policy-focused and operational projects, and through involvement in bids, tenders and grant applications. From time to time, you will be called upon to represent the organisation at external meetings, speak at industry events, and present reports to trustee board or committee meetings. About you The organisation is looking for a senior leader with significant experience in criminal justice healthcare, prison-based services, or a closely related field, who combines strategic thinking with hands-on operational expertise. You will have a track record of leading services through change, managing complex stakeholder relationships across clinical and non-clinical partners, and using data and evidence to drive service improvement. You will be confident operating in a matrix environment, comfortable representing your organisation at a senior level, and deeply committed to the people and families supported. How to apply If you feel that you meet the requirements of this role, please complete an application form by clicking the apply now button. The organisation reserves the right to close this vacancy early if sufficient applications are received. Other information The organisation is an equal opportunity employer and welcomes all applications, including those with a criminal conviction (appointment to post is subject to a risk assessment). This post is subject to a six-month probationary period, verification of identity and right to work in the UK, satisfactory references from previous employers covering a three-year period, declaration of any unspent criminal convictions (and where appropriate a satisfactory risk assessment), prison vetting and a Disclosure and Barring Service check. Please note that being bankrupt or having County Court Judgements may affect your ability to be successfully vetted to work in a prison. A certificate of good conduct from the police force of the country of residence will also be required if you have resided overseas for a period of over 12 months in the past 10 years while aged 18 or over. You may have experience in the following: Head of Criminal Justice Health, Criminal Justice Healthcare Lead, Head of Prison Healthcare, Criminal Justice Health Manager, Prison Health Services Manager, Head of Health and Justice Services, Criminal Justice Clinical Lead, Health and Justice Programme Director REF-
eDiscovery Senior Technical Project Manager London/hybrid (but remote from UK could be considered for an exceptional person) The Firm: Highly reputable international Legal Practice undergoing expansion in the eDiscovery Practice. The Role: Provide the eDiscovery team with technical, strategic and practical know how on eDiscovery services. Successfully deliver and assist others in the delivery of eDiscovery projects. Assist with the management of the eDiscovery team The Individual: Have proven experience of successfully supporting projects with all aspects of eDiscovery processes. Experience of using eDiscovery products such as Relativity, Reveal, Disco, Axcelerate, Nuix, and also know or happy to learn Sharedo or Opus2. You will be very technically adept and if not a Relativity Master be well on your way with an understanding across the tool and other tools (mentioned above). Delivery: Accountable for ensuring quality control process is adhered to in delivery of all services Ensure your Manager is made aware of all tasks, projects and the approach to delivery is discussed and confirmed with them Create recommendations, project plans, cost estimates, procedures and specifications, ensuring quotes are provided and instructions are agreed in writing Data processing of material received in various formats including native and load file mapping and ingestion, as well as exception handling Setup and customisation of Relativity , running searches and culling data, creating review batches, customising coding templates, creating user roles and related permission settings Carry out native and load file productions according to specifications Resolve 1st line support queries and work with our 2nd & 3rd line support to ensure technical issues are resolved Be a reference point for service issues, escalating any complaints from the Practice immediately to the team Manager and working with the Manager to address these Ensure defensible processes and data security procedures are adhered to at all times Administration of software and hardware used by the eDiscovery team Responsible for the successful end-to-end delivery of eDiscovery projects, including processing data, creating productions for disclosure/investigation, leveraging TAR functionality, Early Case Assessment tools. Also GenAI solutions, eBundling and case management solutions Keep up to date with developments by attending seminars and presentations on relevant services and technology, ensuring knowledge is shared and training is provided to all team members About Brimstone Consulting: We specialise in finding highly qualified staff in the following areas: E-Discovery and Digital Forensics; Payments; Fraud - (AML/CTF, Investigation, CFE s etc.); Risk - (Credit, Regulatory, Liquidity, Market, Analysts-SAS, SPSS etc.); Compliance/Corporate Governance ; IT - (full SDLC- BA s PM s , Architects, Developers etc.); Big Data and Data Analytics - (MI/BI/CI); InfoSec and Cyber Crime; Audit; Accountancy and Finance Brimstone Consulting acts as an employment agency (permanent) and as an employment business (temporary) - a free and confidential service to candidates. Brimstone Consulting is an equal opportunities employer. Due to time constraints we can only reply to applicants that match our clients specifications. Our Data Protection number: ZA(phone number removed)
Apr 25, 2026
Full time
eDiscovery Senior Technical Project Manager London/hybrid (but remote from UK could be considered for an exceptional person) The Firm: Highly reputable international Legal Practice undergoing expansion in the eDiscovery Practice. The Role: Provide the eDiscovery team with technical, strategic and practical know how on eDiscovery services. Successfully deliver and assist others in the delivery of eDiscovery projects. Assist with the management of the eDiscovery team The Individual: Have proven experience of successfully supporting projects with all aspects of eDiscovery processes. Experience of using eDiscovery products such as Relativity, Reveal, Disco, Axcelerate, Nuix, and also know or happy to learn Sharedo or Opus2. You will be very technically adept and if not a Relativity Master be well on your way with an understanding across the tool and other tools (mentioned above). Delivery: Accountable for ensuring quality control process is adhered to in delivery of all services Ensure your Manager is made aware of all tasks, projects and the approach to delivery is discussed and confirmed with them Create recommendations, project plans, cost estimates, procedures and specifications, ensuring quotes are provided and instructions are agreed in writing Data processing of material received in various formats including native and load file mapping and ingestion, as well as exception handling Setup and customisation of Relativity , running searches and culling data, creating review batches, customising coding templates, creating user roles and related permission settings Carry out native and load file productions according to specifications Resolve 1st line support queries and work with our 2nd & 3rd line support to ensure technical issues are resolved Be a reference point for service issues, escalating any complaints from the Practice immediately to the team Manager and working with the Manager to address these Ensure defensible processes and data security procedures are adhered to at all times Administration of software and hardware used by the eDiscovery team Responsible for the successful end-to-end delivery of eDiscovery projects, including processing data, creating productions for disclosure/investigation, leveraging TAR functionality, Early Case Assessment tools. Also GenAI solutions, eBundling and case management solutions Keep up to date with developments by attending seminars and presentations on relevant services and technology, ensuring knowledge is shared and training is provided to all team members About Brimstone Consulting: We specialise in finding highly qualified staff in the following areas: E-Discovery and Digital Forensics; Payments; Fraud - (AML/CTF, Investigation, CFE s etc.); Risk - (Credit, Regulatory, Liquidity, Market, Analysts-SAS, SPSS etc.); Compliance/Corporate Governance ; IT - (full SDLC- BA s PM s , Architects, Developers etc.); Big Data and Data Analytics - (MI/BI/CI); InfoSec and Cyber Crime; Audit; Accountancy and Finance Brimstone Consulting acts as an employment agency (permanent) and as an employment business (temporary) - a free and confidential service to candidates. Brimstone Consulting is an equal opportunities employer. Due to time constraints we can only reply to applicants that match our clients specifications. Our Data Protection number: ZA(phone number removed)
Financial Risk Transformation Consultant / Senior Consultant Location: London (Hybrid) Practice Area: Financial Crime, Risk, Regulation & Finance Transformation Type: Permanent Lead meaningful risk transformation at the heart of financial services The Role Capco is seeking Financial Risk Consultants and Senior Consultants to join our growing FRRF capability. You'll advise clients on regulatory frameworks, optimise risk controls, and lead transformation in support of Chief Risk Officers. This is a chance to deliver complex, high-impact work across credit, market, liquidity, and capital risks. What You'll Do Deliver advisory and implementation projects related to Basel, IFRS9, BCBS-239, and other key regulations Support risk control improvements, regulatory change, and data-driven risk reporting and modelling Evaluate client risk practices and define opportunities for process enhancement Facilitate collaboration across departments such as credit risk, legal, IT, and finance Contribute to internal capability building, business development, and risk thought leadership What We're Looking For Experience in risk and regulatory change within financial services Knowledge of regulatory frameworks (Basel, IFRS9, BCBS-239), especially for credit, market, liquidity, and capital risks Practical exposure to risk assessments, target operating model design, and control implementation Ability to analyse emerging risk trends and recommend actionable improvements Clear communication skills and the ability to advise stakeholders across all levels Bonus Points For Track record of delivery as a Project Manager or Business Analyst Confidence presenting to senior audiences and influencing across functions Experience working on data, technology, or model-driven risk solutions Contributions to risk frameworks, control evaluation, or TOM design For senior candidates: people leadership, proposition design, and client development Why Join Capco Deliver high-impact technology solutions for Tier 1 financial institutions Work in a collaborative, flat, and entrepreneurial consulting culture Access continuous learning, training, and industry certifications Be part of a team shaping the future of digital financial services Help shape the future of digital transformation across FS & Energy Core Benefits Discretionary bonus, competitive pension, health insurance, life insurance and critical illness cover. Easy access to CareFirst, Unmind, Aviva consultations, and in-house first aiders. Maternity, adoption, shared parental leave, plus paid leave for sickness, pregnancy loss, fertility treatment, menopause, and bereavement. 8 complimentary backup care sessions for emergency childcare or elder care. 5 weeks of annual leave with the option to buy or sell holiday days based on your needs. Minimum 40 hours of training annually: workshops, certifications, e-learning, business coaching. Convenient online GP services. Gympass (Wellhub), travel insurance, Tastecard, season ticket loans, Cycle to Work, and dental insurance. Inclusion at Capco We're committed to a barrier free, inclusive recruitment process. If you need any adjustments at any stage, just let us know we'll be happy to help. We welcome applicants from all backgrounds. At Capco, we value the difference you make, and the differences that make you. Our culture champions diversity, equity and inclusivity, and we bring a collaborative mindset to our partnerships with clients and colleagues. Capco does not and shall not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations. In order to track the effectiveness of our recruiting efforts, please consider participating in the optional questionnaire.
Apr 25, 2026
Full time
Financial Risk Transformation Consultant / Senior Consultant Location: London (Hybrid) Practice Area: Financial Crime, Risk, Regulation & Finance Transformation Type: Permanent Lead meaningful risk transformation at the heart of financial services The Role Capco is seeking Financial Risk Consultants and Senior Consultants to join our growing FRRF capability. You'll advise clients on regulatory frameworks, optimise risk controls, and lead transformation in support of Chief Risk Officers. This is a chance to deliver complex, high-impact work across credit, market, liquidity, and capital risks. What You'll Do Deliver advisory and implementation projects related to Basel, IFRS9, BCBS-239, and other key regulations Support risk control improvements, regulatory change, and data-driven risk reporting and modelling Evaluate client risk practices and define opportunities for process enhancement Facilitate collaboration across departments such as credit risk, legal, IT, and finance Contribute to internal capability building, business development, and risk thought leadership What We're Looking For Experience in risk and regulatory change within financial services Knowledge of regulatory frameworks (Basel, IFRS9, BCBS-239), especially for credit, market, liquidity, and capital risks Practical exposure to risk assessments, target operating model design, and control implementation Ability to analyse emerging risk trends and recommend actionable improvements Clear communication skills and the ability to advise stakeholders across all levels Bonus Points For Track record of delivery as a Project Manager or Business Analyst Confidence presenting to senior audiences and influencing across functions Experience working on data, technology, or model-driven risk solutions Contributions to risk frameworks, control evaluation, or TOM design For senior candidates: people leadership, proposition design, and client development Why Join Capco Deliver high-impact technology solutions for Tier 1 financial institutions Work in a collaborative, flat, and entrepreneurial consulting culture Access continuous learning, training, and industry certifications Be part of a team shaping the future of digital financial services Help shape the future of digital transformation across FS & Energy Core Benefits Discretionary bonus, competitive pension, health insurance, life insurance and critical illness cover. Easy access to CareFirst, Unmind, Aviva consultations, and in-house first aiders. Maternity, adoption, shared parental leave, plus paid leave for sickness, pregnancy loss, fertility treatment, menopause, and bereavement. 8 complimentary backup care sessions for emergency childcare or elder care. 5 weeks of annual leave with the option to buy or sell holiday days based on your needs. Minimum 40 hours of training annually: workshops, certifications, e-learning, business coaching. Convenient online GP services. Gympass (Wellhub), travel insurance, Tastecard, season ticket loans, Cycle to Work, and dental insurance. Inclusion at Capco We're committed to a barrier free, inclusive recruitment process. If you need any adjustments at any stage, just let us know we'll be happy to help. We welcome applicants from all backgrounds. At Capco, we value the difference you make, and the differences that make you. Our culture champions diversity, equity and inclusivity, and we bring a collaborative mindset to our partnerships with clients and colleagues. Capco does not and shall not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations. In order to track the effectiveness of our recruiting efforts, please consider participating in the optional questionnaire.
Job Location Weybridge Job Description Procter & Gamble (P&G) is a leading global consumer goods company, with Personal Health Care brands including Vicks, Pepto Bismol, and Seven Seas. We are seeking a Qualified Person (QP) / Senior Quality Assurance Manager to lead quality and compliance activities across GMP, GDP and HACCP for food supplements and help safeguard consumer trust across our UK Personal Health Care portfolio. If you thrive at the intersection of regulatory excellence, safety, and quality leadership, this role could be your next career step. You will play a key part in ensuring products are manufactured, released, and distributed in full alignment with UK regulatory requirements and global quality standards. In this highly visible role, you will safeguard product quality, protect consumers, and act as a trusted partner to internal teams, suppliers, and regulatory authorities, making a real impact from manufacturing through distribution. This position will be primarily based in Weybridge (Surrey), with alternative options available in Reading or Skelmersdale. Candidates must be flexible to travel periodically to the Skelmersdale site as required. Role overview As the Qualified Person (QP) for Procter & Gamble UK, you will be accountable for ensuring that products are manufactured, tested, released, and distributed in full compliance with UK legislation and global quality standards. With us, you will: Act as Qualified Person for Procter & Gamble UK in accordance with UK legislation for Medicinal Products for Human Use, ensuring batch certification, release, and maintenance of the certification register. Ensure robust GMP, GDP, and HACCP compliance through effective documentation systems, quality and technical agreements, vendor qualification and auditing, and alignment with Marketing Authorisations and Global Healthcare procedures. Lead quality governance activities, including deviation management, CAPA definition and tracking, quality performance monitoring, and continuous improvement initiatives. Manage critical quality events such as incidents, complaints, recalls, and withdrawals, acting as the key interface with internal stakeholders, authorities, and drug and food safety bodies. Prepare for and manage regulatory inspections and approve and oversee annual training plans to ensure personnel are appropriately trained and qualified. What we offer you: Meaningful Work from Day 1: From Day 1, you'll step into a role with real accountability where you will directly influence product release, quality outcomes and regulatory confidence for P&G's UK portfolio, using your expertise to protect consumers and uphold trusted brands. You will be owning your part of the business and helping it grow, with continuous and supportive coaching from your manager and the wider team. Competitive Benefits: P&G take a Total Rewards approach meaning on top of your competitive salary, which is reviewed annually, you can expect a whole range of benefits including: a double matched pension scheme, private health insurance, participation in a stock ownership scheme, 25 days holiday and your very own 'Flex4Me' Fund which enables you to allocate a portion of your benefits package to the areas that matter most to you. Flexibility: We operate a flex at work approach, with flexibility built into the role. Our teams spend 3 days of their week collaborating together in our offices or at our external partners. This is balanced with 2 of their days spent on focused work which most tend to do from home. Of course, we do a bit of both every day, but we encourage our teams to choose where they work based on the jobs to be done. Job Qualifications What you'll bring Master's degree in pharmacy or another formal qualification in medicine, veterinary medicine, chemistry, pharmaceutical chemistry and technology or biology. Registration and approval as a Qualified Person with British Authorities in accordance with local regulations. Sufficient experience as a Qualified Person under UK regulations and solid experience in Quality Assurance. Advanced knowledge of GMP and GDP requirements. Fluency in English, both written and spoken Strong communication and collaboration skills with internal teams, suppliers, and regulators. A results driven, quality focused mindset with a strong sense of ownership. Proactivity, organization and ability to operate with urgency in a regulated environment. Right to Work For this role, P&G are willing to provide sponsorship to those who require a visa to live and work in the UK, subject to meeting all the necessary Home Office requirements. Full details on visa restrictions can be found on the Home Office website and immigration rules are subject to change. P&G is legally required to ensure all candidates have the right to work in the UK from Day 1 of their employment. All applicants will therefore be asked to provide evidence of their right to work at the conclusion of the recruitment process as a condition of employment. At P&G We are an equal opportunity employer and value diversity at our company. At P&G we strive to build a culture where everyone feels welcome, included, and able to bring their full selves to work. We ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process. Please click here if you require an accommodation during the application process. Please make sure to wait to hear back from us regarding your accommodation before proceeding with the online assessment, we thank you in advance for your patience. Job Schedule Full time Job Number R Job Segmentation Experienced Professionals Starting Pay / Salary Range
Apr 24, 2026
Full time
Job Location Weybridge Job Description Procter & Gamble (P&G) is a leading global consumer goods company, with Personal Health Care brands including Vicks, Pepto Bismol, and Seven Seas. We are seeking a Qualified Person (QP) / Senior Quality Assurance Manager to lead quality and compliance activities across GMP, GDP and HACCP for food supplements and help safeguard consumer trust across our UK Personal Health Care portfolio. If you thrive at the intersection of regulatory excellence, safety, and quality leadership, this role could be your next career step. You will play a key part in ensuring products are manufactured, released, and distributed in full alignment with UK regulatory requirements and global quality standards. In this highly visible role, you will safeguard product quality, protect consumers, and act as a trusted partner to internal teams, suppliers, and regulatory authorities, making a real impact from manufacturing through distribution. This position will be primarily based in Weybridge (Surrey), with alternative options available in Reading or Skelmersdale. Candidates must be flexible to travel periodically to the Skelmersdale site as required. Role overview As the Qualified Person (QP) for Procter & Gamble UK, you will be accountable for ensuring that products are manufactured, tested, released, and distributed in full compliance with UK legislation and global quality standards. With us, you will: Act as Qualified Person for Procter & Gamble UK in accordance with UK legislation for Medicinal Products for Human Use, ensuring batch certification, release, and maintenance of the certification register. Ensure robust GMP, GDP, and HACCP compliance through effective documentation systems, quality and technical agreements, vendor qualification and auditing, and alignment with Marketing Authorisations and Global Healthcare procedures. Lead quality governance activities, including deviation management, CAPA definition and tracking, quality performance monitoring, and continuous improvement initiatives. Manage critical quality events such as incidents, complaints, recalls, and withdrawals, acting as the key interface with internal stakeholders, authorities, and drug and food safety bodies. Prepare for and manage regulatory inspections and approve and oversee annual training plans to ensure personnel are appropriately trained and qualified. What we offer you: Meaningful Work from Day 1: From Day 1, you'll step into a role with real accountability where you will directly influence product release, quality outcomes and regulatory confidence for P&G's UK portfolio, using your expertise to protect consumers and uphold trusted brands. You will be owning your part of the business and helping it grow, with continuous and supportive coaching from your manager and the wider team. Competitive Benefits: P&G take a Total Rewards approach meaning on top of your competitive salary, which is reviewed annually, you can expect a whole range of benefits including: a double matched pension scheme, private health insurance, participation in a stock ownership scheme, 25 days holiday and your very own 'Flex4Me' Fund which enables you to allocate a portion of your benefits package to the areas that matter most to you. Flexibility: We operate a flex at work approach, with flexibility built into the role. Our teams spend 3 days of their week collaborating together in our offices or at our external partners. This is balanced with 2 of their days spent on focused work which most tend to do from home. Of course, we do a bit of both every day, but we encourage our teams to choose where they work based on the jobs to be done. Job Qualifications What you'll bring Master's degree in pharmacy or another formal qualification in medicine, veterinary medicine, chemistry, pharmaceutical chemistry and technology or biology. Registration and approval as a Qualified Person with British Authorities in accordance with local regulations. Sufficient experience as a Qualified Person under UK regulations and solid experience in Quality Assurance. Advanced knowledge of GMP and GDP requirements. Fluency in English, both written and spoken Strong communication and collaboration skills with internal teams, suppliers, and regulators. A results driven, quality focused mindset with a strong sense of ownership. Proactivity, organization and ability to operate with urgency in a regulated environment. Right to Work For this role, P&G are willing to provide sponsorship to those who require a visa to live and work in the UK, subject to meeting all the necessary Home Office requirements. Full details on visa restrictions can be found on the Home Office website and immigration rules are subject to change. P&G is legally required to ensure all candidates have the right to work in the UK from Day 1 of their employment. All applicants will therefore be asked to provide evidence of their right to work at the conclusion of the recruitment process as a condition of employment. At P&G We are an equal opportunity employer and value diversity at our company. At P&G we strive to build a culture where everyone feels welcome, included, and able to bring their full selves to work. We ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process. Please click here if you require an accommodation during the application process. Please make sure to wait to hear back from us regarding your accommodation before proceeding with the online assessment, we thank you in advance for your patience. Job Schedule Full time Job Number R Job Segmentation Experienced Professionals Starting Pay / Salary Range
At M&G our purpose is to give everyone real confidence to put their money to work. As an international savings and investments business with roots stretching back more than 170 years, we offer a range of financial products and services through Asset Management, Life and Wealth. All three operating segments work together to deliver attractive financial outcomes for our clients, and superior shareholder returns. Through our behaviours of telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent. AMS is a global workforce solutions partner committed to creating inclusive, dynamic, and future-ready workplaces. We help organisations adapt, grow, and thrive in an ever-evolving world by building, shaping, and optimising diverse talent strategies. We partner with M&G to support their contingent recruitment processes. Acting as an extension of their recruitment teams, we connect them with skilled interim and temporary professionals, fostering workplaces where everyone can contribute and succeed. On behalf of M&G, AMS are looking for a Commercial & Sourcing Lead - BPO based in London - Onsite (4 days per week) for a 6 month contract. We will consider flexible working arrangements for any of our roles and also offer workplace accommodations to ensure you have what you need to effectively deliver in your role. Purpose of the Role: We are looking for a Senior, commercially-driven ITO/BPO Category Lead who can operate credibly at enterprise level, shape sourcing strategy across fragmented business units, and materially improve value from major vendors. What you'll do: 1. Support the Development of ITO/BPO Commercial Strategies Support business and IT stakeholders in shaping commercial strategies for mission critical ITO/BPO renewals and re-tenders. Gather data on contract performance, spend, service consumption, and market pricing to inform the renewal approach. Identify opportunities for cost reduction, scope adjustments, rate card optimisation, or service model improvements. Provide commercial insight to help the business evaluate sourcing options (renew/renegotiate/retender). 2. Lead and Execute Sourcing Events (within defined governance) Devise and sourcing processes for ITO/BPO services: RFPs, competitive events, renewals, and renegotiations. Conduct commercial evaluations, pricing comparisons, and scenario modelling with guidance from senior commercial advisors. Support negotiations on rates, service levels, transition costs, and pricing mechanisms. Ensure sourcing activity follows procurement governance and documentation requirements. 3. Market & Supplier Insight (Execution-Level) Maintain working knowledge of key outsourcing suppliers, delivery models, and basic market trends. Collect benchmark data (internally and externally) to support cost-reduction recommendations. Track supplier performance issues raised by the Business Units and highlight commercial risks as contracts approach expiry. 4. Commercial Analysis, Benchmarking & Cost Reduction Analyse current contract spend, rate cards, and service volumes to identify optimisation opportunities. Prepare comparison models (eg, incumbent vs alternative supplier, BAU vs optimised scope). Support demand-management and specification-simplification conversations with stakeholders. Work with Finance to quantify projected savings and validate commercial assumptions. 5 . Contracting Support (Pre-Signature) Draft and manage commercial schedules (pricing tables, SLAs, service descriptions) with Legal guidance. Ensure contracts clearly reflect negotiation outcomes, especially cost, service levels, and renewal clauses. Work with BU contract owners to ensure the post-signature vendor management model is well understood. 6. Stakeholder Support & Communication Provide commercial support to IT, Ops, and Business Unit teams during renewal planning and sourcing events. Communicate commercial options in clear, structured formats (dashboards, comparison tables, risks). Support stakeholder alignment across IT, Finance, Legal, and the Business Units. The skills you'll need: Experience as a commercial outsourcing leader , not a process-heavy sourcing manager or a regulatory specialist. Worked within the financial services. (Essential) Experience of large scale BPO/ITO . Proven leadership of large-scale, mission-critical, customer- or revenue-impacting ITO/BPO arrangements experience. We have a diverse workforce and an inclusive culture at M&G plc, underpinned by our policies and our employee-led networks who provide networking opportunities, advice and support for the diverse communities our colleagues represent. Regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.
Apr 24, 2026
Contractor
At M&G our purpose is to give everyone real confidence to put their money to work. As an international savings and investments business with roots stretching back more than 170 years, we offer a range of financial products and services through Asset Management, Life and Wealth. All three operating segments work together to deliver attractive financial outcomes for our clients, and superior shareholder returns. Through our behaviours of telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent. AMS is a global workforce solutions partner committed to creating inclusive, dynamic, and future-ready workplaces. We help organisations adapt, grow, and thrive in an ever-evolving world by building, shaping, and optimising diverse talent strategies. We partner with M&G to support their contingent recruitment processes. Acting as an extension of their recruitment teams, we connect them with skilled interim and temporary professionals, fostering workplaces where everyone can contribute and succeed. On behalf of M&G, AMS are looking for a Commercial & Sourcing Lead - BPO based in London - Onsite (4 days per week) for a 6 month contract. We will consider flexible working arrangements for any of our roles and also offer workplace accommodations to ensure you have what you need to effectively deliver in your role. Purpose of the Role: We are looking for a Senior, commercially-driven ITO/BPO Category Lead who can operate credibly at enterprise level, shape sourcing strategy across fragmented business units, and materially improve value from major vendors. What you'll do: 1. Support the Development of ITO/BPO Commercial Strategies Support business and IT stakeholders in shaping commercial strategies for mission critical ITO/BPO renewals and re-tenders. Gather data on contract performance, spend, service consumption, and market pricing to inform the renewal approach. Identify opportunities for cost reduction, scope adjustments, rate card optimisation, or service model improvements. Provide commercial insight to help the business evaluate sourcing options (renew/renegotiate/retender). 2. Lead and Execute Sourcing Events (within defined governance) Devise and sourcing processes for ITO/BPO services: RFPs, competitive events, renewals, and renegotiations. Conduct commercial evaluations, pricing comparisons, and scenario modelling with guidance from senior commercial advisors. Support negotiations on rates, service levels, transition costs, and pricing mechanisms. Ensure sourcing activity follows procurement governance and documentation requirements. 3. Market & Supplier Insight (Execution-Level) Maintain working knowledge of key outsourcing suppliers, delivery models, and basic market trends. Collect benchmark data (internally and externally) to support cost-reduction recommendations. Track supplier performance issues raised by the Business Units and highlight commercial risks as contracts approach expiry. 4. Commercial Analysis, Benchmarking & Cost Reduction Analyse current contract spend, rate cards, and service volumes to identify optimisation opportunities. Prepare comparison models (eg, incumbent vs alternative supplier, BAU vs optimised scope). Support demand-management and specification-simplification conversations with stakeholders. Work with Finance to quantify projected savings and validate commercial assumptions. 5 . Contracting Support (Pre-Signature) Draft and manage commercial schedules (pricing tables, SLAs, service descriptions) with Legal guidance. Ensure contracts clearly reflect negotiation outcomes, especially cost, service levels, and renewal clauses. Work with BU contract owners to ensure the post-signature vendor management model is well understood. 6. Stakeholder Support & Communication Provide commercial support to IT, Ops, and Business Unit teams during renewal planning and sourcing events. Communicate commercial options in clear, structured formats (dashboards, comparison tables, risks). Support stakeholder alignment across IT, Finance, Legal, and the Business Units. The skills you'll need: Experience as a commercial outsourcing leader , not a process-heavy sourcing manager or a regulatory specialist. Worked within the financial services. (Essential) Experience of large scale BPO/ITO . Proven leadership of large-scale, mission-critical, customer- or revenue-impacting ITO/BPO arrangements experience. We have a diverse workforce and an inclusive culture at M&G plc, underpinned by our policies and our employee-led networks who provide networking opportunities, advice and support for the diverse communities our colleagues represent. Regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.
A fantastic opportunity has arisen for a motivated and people-focused Property Manager to join the Key Worker Services Team. If you re looking to play a central role in managing vibrant sites that provide essential accommodation and support to healthcare professionals, this could be the perfect next step for you. We re seeking a proactive and customer-driven Property Manager to be based in Slough. In this role, you ll lead high-quality contract management services that consistently deliver exceptional customer experience. You ll be solutions-oriented, committed to service improvement, and a trusted partner to our clients. To thrive here, you ll bring energy, resilience and a genuine passion for delivering outstanding service under pressure. Your ability to build strong relationships with customers and stakeholders will set you apart. As a Property Manager your work will directly influence resident satisfaction, help build trust, and ensure people have a safe, comfortable home they re happy to live in. You ll be the primary point of contact for residents across your patch in Wexham, Slough. From managing incoming nominations and working closely with NHS partners to verify identities, through to setting up new tenancies, you ll be the go-to person who keeps everything running smoothly. You ll take ownership of maintaining and securing the estate, ensuring full regulatory compliance is met at all times. This includes completing and tracking fire safety actions, carrying out regular estate and health & safety inspections, and ensuring everything is properly documented for audit purposes. As the on-site lead, you ll be at the heart of day-to-day operations and will provide assurance and updates to your line manager and senior colleagues. You ll also manage antisocial behaviour cases, handle complaints, raise and monitor repairs, and oversee voids from start to finish. In addition, you ll ensure adherence to third-party contracts and maintain strong working relationships with external partners. This role gives you the chance to make a meaningful difference in a unique community supporting residents who need long-term stability as well as healthcare professionals from the UK and overseas who rely on short-term accommodation. We re looking for someone who is genuinely passionate about housing, committed to great service, and proud to take ownership of the estates they manage. What you'll bring: A commitment to delivering a responsive, efficient and customer-focused service, ensuring every resident feels supported and valued. A strong track record of building great relationships and communicating clearly with residents, colleagues and partners. A solution-focused mindset you re resilient, determined and bring a positive, can-do attitude, always keeping your promises to residents. The confidence to challenge processes and push boundaries where needed to achieve the best possible outcomes for customers. Excellent time management and organisational skills, with the ability to handle a busy, complex workload while meeting key deadlines. Strong stakeholder management skills, with the ability to engage effectively with a diverse range of customers and partners. Demonstrable experience in a similar property or housing management role. The ability to manage fast-paced move-ins independently, accurately and with attention to detail. Experience in raising maintenance issues and managing repairs through to full completion. An understanding of how to maximise rental income and minimise void periods, supporting wider business performance. A solid grasp of legislative requirements and compliance standards, ensuring all properties and operations meet regulatory expectations. Experience delivering effective tenancy and asset management to ensure strong outcomes and value for money. The ability to carry out regular estate inspections in line with housing management, health and safety and compliance expectations. Confidence in leading resident and stakeholder engagement, helping build a positive, connected community. What Skills You Will Have: Outstanding written and verbal communication skills, paired with excellent customer service abilities. You work confidently as part of a dynamic team and stay positive when challenges arise. A proven track record of meeting targets and deadlines in a fast-paced, customer-focused environment. Strong awareness of budgetary considerations and financial risks, especially in relation to meeting contractual obligations. Confident use of the MS Office Suite, including Excel, Microsoft Teams and CRM systems (ideally Microsoft Dynamics 365). Experience in managing complaints within target times, handling sensitive situations professionally and achieving positive outcomes for residents. A broad understanding of tenancy and housing management responsibilities. In-depth knowledge of assured shorthold tenancies and licence agreements, including the associated legal notices and processes. A solid understanding of legal procedures relating to breaches of tenancy and rent arrears. Experience conducting regular estate inspections, with the ability to independently identify risks to residents. The ability to spot and implement day-to-day process improvements, driving greater efficiency and consistency across operations Salary Contract Type Permanent - Full Time - 35 hours Salary: £36.039 per annum to £40.000 per annum (London weighted salary) Working Location: Wexham Slough Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme
Apr 24, 2026
Full time
A fantastic opportunity has arisen for a motivated and people-focused Property Manager to join the Key Worker Services Team. If you re looking to play a central role in managing vibrant sites that provide essential accommodation and support to healthcare professionals, this could be the perfect next step for you. We re seeking a proactive and customer-driven Property Manager to be based in Slough. In this role, you ll lead high-quality contract management services that consistently deliver exceptional customer experience. You ll be solutions-oriented, committed to service improvement, and a trusted partner to our clients. To thrive here, you ll bring energy, resilience and a genuine passion for delivering outstanding service under pressure. Your ability to build strong relationships with customers and stakeholders will set you apart. As a Property Manager your work will directly influence resident satisfaction, help build trust, and ensure people have a safe, comfortable home they re happy to live in. You ll be the primary point of contact for residents across your patch in Wexham, Slough. From managing incoming nominations and working closely with NHS partners to verify identities, through to setting up new tenancies, you ll be the go-to person who keeps everything running smoothly. You ll take ownership of maintaining and securing the estate, ensuring full regulatory compliance is met at all times. This includes completing and tracking fire safety actions, carrying out regular estate and health & safety inspections, and ensuring everything is properly documented for audit purposes. As the on-site lead, you ll be at the heart of day-to-day operations and will provide assurance and updates to your line manager and senior colleagues. You ll also manage antisocial behaviour cases, handle complaints, raise and monitor repairs, and oversee voids from start to finish. In addition, you ll ensure adherence to third-party contracts and maintain strong working relationships with external partners. This role gives you the chance to make a meaningful difference in a unique community supporting residents who need long-term stability as well as healthcare professionals from the UK and overseas who rely on short-term accommodation. We re looking for someone who is genuinely passionate about housing, committed to great service, and proud to take ownership of the estates they manage. What you'll bring: A commitment to delivering a responsive, efficient and customer-focused service, ensuring every resident feels supported and valued. A strong track record of building great relationships and communicating clearly with residents, colleagues and partners. A solution-focused mindset you re resilient, determined and bring a positive, can-do attitude, always keeping your promises to residents. The confidence to challenge processes and push boundaries where needed to achieve the best possible outcomes for customers. Excellent time management and organisational skills, with the ability to handle a busy, complex workload while meeting key deadlines. Strong stakeholder management skills, with the ability to engage effectively with a diverse range of customers and partners. Demonstrable experience in a similar property or housing management role. The ability to manage fast-paced move-ins independently, accurately and with attention to detail. Experience in raising maintenance issues and managing repairs through to full completion. An understanding of how to maximise rental income and minimise void periods, supporting wider business performance. A solid grasp of legislative requirements and compliance standards, ensuring all properties and operations meet regulatory expectations. Experience delivering effective tenancy and asset management to ensure strong outcomes and value for money. The ability to carry out regular estate inspections in line with housing management, health and safety and compliance expectations. Confidence in leading resident and stakeholder engagement, helping build a positive, connected community. What Skills You Will Have: Outstanding written and verbal communication skills, paired with excellent customer service abilities. You work confidently as part of a dynamic team and stay positive when challenges arise. A proven track record of meeting targets and deadlines in a fast-paced, customer-focused environment. Strong awareness of budgetary considerations and financial risks, especially in relation to meeting contractual obligations. Confident use of the MS Office Suite, including Excel, Microsoft Teams and CRM systems (ideally Microsoft Dynamics 365). Experience in managing complaints within target times, handling sensitive situations professionally and achieving positive outcomes for residents. A broad understanding of tenancy and housing management responsibilities. In-depth knowledge of assured shorthold tenancies and licence agreements, including the associated legal notices and processes. A solid understanding of legal procedures relating to breaches of tenancy and rent arrears. Experience conducting regular estate inspections, with the ability to independently identify risks to residents. The ability to spot and implement day-to-day process improvements, driving greater efficiency and consistency across operations Salary Contract Type Permanent - Full Time - 35 hours Salary: £36.039 per annum to £40.000 per annum (London weighted salary) Working Location: Wexham Slough Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme
Job Description Job Title: Finance and Operations Manager for the Sisters of Our Lady of the Missions (RNDM) Accountable to: Province Leadership Team and Trustees of the Charity Hours of Work: 32 hours per week (worked over 4 days) Remuneration: £56,216 (based on full-time rate of £65,000) Base: Harrow Wealdstone, North London and home working Please email for application form Role Summary: The Finance and Operations Manager is responsible for safeguarding the financial affairs of the province, under the direction of the province leader and her Team, according to congregation policy. Directives 86 . The postholder will, on behalf of the Provincial, be responsible for governance, operational management. planning, risk management, staff management and administration of the Charity's resources. They will work closely with other key staff including the Care Manager, Finance Officer/Bookkeeper, HR Advisor and external professionals. Key Responsibilities: 1. Strategic Planning and Leadership Directly contribute to and lead aspects of the Province's strategic planning process to ensure the aims of the Province and hence the Charity are achieved and maintained. Represent the Charity with external organisations as and when required. Advise on any significant financial, governance and risk issues, making recommendations as appropriate. Provide clear and succinct papers to the Provincial and Team to advise on and improve operational management. Maintain professional relationships and meet regularly with the Charity's investment managers, bankers, auditors and other stakeholders Regularly review the investment portfolio and policy, and in conjunction with the investment managers, advise on changes to growth and income projections and their implications 2. Management of Financial processes and controls Review the established financial framework identifying any areas of risk Make recommendations to improve financial systems and controls to guide the Charity's financial decision-making. Manage the internal control system for the Provincial Fund and Communities by applying the systems and procedures stated in the current version of the Accounting and Procedures Manual putting forward any suggested amendments to those procedures for approval by the trustees. Oversee all accounts held by the Congregation including the Solidarity Mission Fund. Be responsible for the accounting procedures and key internal controls at Community and Provincial Fund level, to be able to assure the Provincial that the Charity's financial integrity is sound. Ensure all information is being recorded onto the Sage accounting system and that regular routine reports are provided by the finance officer Ensure that payroll information is recorded and processed accurately Liaising with the Senior Management Team and other budget holders, prepare and present the Charity's draft annual budget for discussion and approval by the Trustees Prepare quarterly management accounts for the Provincial Fund (to include a full reconciliation of investments to investment manager reports) and present these to the trustees together with a commentary and comparison to budget. Prepare the year end statutory accounts, liaise with the auditors over the annual audit thereof. Ensure the annual accounts, annual returns and other necessary filings are submitted to the Charity Commission as appropriate. Ensure all payments to HMRC and Pension providers are made in a timely way As required act as a signatory on community and Province bank accounts in a manner consistent with the Scheme of Delegation and bank mandates. Process, and authorise payments, including on-line banking and sign cheques as required for Community and Province level in accordance with the agreed Scheme of Delegation and bank mandates. Support Community Bursars and Finance Officer in Sturry. 3. Management and Employment of Staff in Harrow Wealdstone and on the Sturry site With the support of the Local Leader, legal and Human Resources Advisors, systematically review employment policies and recruitment procedures ensuring they are appropriate and meet current legislation and best practice. Review the current secretariat structure and make proposals to ensure that the support requirements and services needed by the Provincial and Trustees are met. As Required, to take minutes of key meetings and/or to organise this to be carried out by members of the secretariat. Visit the site in Sturry on a regular basis and work with the Care Manager on any issues that have financial and operational implications Liaise with the Care Manager regarding the Home's financial requirements and budget as necessary. Attend senior management team meetings Liaise with legal and Human Resources Advisor on employment and operational matters as necessary Manage the IT contract and make costed proposals for improvements and updating. Ensure the Provincial is fully informed and consulted on any operational changes to working arrangements to ensure the needs of the sisters remains the priority To provide advice and make proposals on finance matters including annual staff pay reviews making written proposals to the Trustees. Liaise directly with the Care Manager and Finance officer in the care home in Sturry and include them in budgetary planning. Liaise with Archivist as required on the Sturry site Consider and make proposals for new and updated finance and other technology and systems to improve services. 4. Management of Property Support the Provincial to establish and develop their community property maintenance plans. Liaise with Insurance providers to ensure cover provided is adequate and proportionate to risk Liaise with external contractors' property maintenance providers, appointed by the Trustees, to ensure work is to a good standard and that value for money is being achieved. Regularly review the contracts with external property maintenance providers. Share health and safety information with the Provincial and Leadership Team. 5. Safeguarding Manage the Safeguarding lead and ensure regular reports are provided Ensure safe recruitment processes are in place and that DBS checks and training are carried out and documented for all staff and sisters Work within the agreed safeguarding policy and action plan. Attend training as required 6. General (a) Undertake continuous professional development and training to ensure knowledge is kept up-to-date. (b) Ensure accountancy registration is maintained and practice is updated Person Specification for Finance and Operations Manager for The Congregation of Sisters of Our Lady of the Missions CIO A qualified accountant, ACCA, CIMA or equivalent with at least 5 years' experience of working at a senior management level. Experience of strategic planning and risk management. Knowledge of Investments & investment accounting. Understanding of regulatory compliance and the requirements of the Charity Commission. Experience of working with Auditors and Investment Partners. Ability to work under own initiative to broad agreed guidelines. Excellent communication skills and the ability to work across all levels of the organisation. Excellent organisational and time management skills with the ability to manage a heavy workload and deal with competing priorities. Strong communication skills with senior managers, trustees and staff. Confident practitioner who is able to contribute ideas and bring their experience to the benefit of the Charity. Flexible and adaptable approach to working hours and job requirements. Ability to present information and to explain financial processes and systems to non-finance colleagues. High level of proficiency with accounting software, such as Sage and lastly, Excellent IT skills. Demonstrates commitment to the Charity's mission.
Apr 24, 2026
Full time
Job Description Job Title: Finance and Operations Manager for the Sisters of Our Lady of the Missions (RNDM) Accountable to: Province Leadership Team and Trustees of the Charity Hours of Work: 32 hours per week (worked over 4 days) Remuneration: £56,216 (based on full-time rate of £65,000) Base: Harrow Wealdstone, North London and home working Please email for application form Role Summary: The Finance and Operations Manager is responsible for safeguarding the financial affairs of the province, under the direction of the province leader and her Team, according to congregation policy. Directives 86 . The postholder will, on behalf of the Provincial, be responsible for governance, operational management. planning, risk management, staff management and administration of the Charity's resources. They will work closely with other key staff including the Care Manager, Finance Officer/Bookkeeper, HR Advisor and external professionals. Key Responsibilities: 1. Strategic Planning and Leadership Directly contribute to and lead aspects of the Province's strategic planning process to ensure the aims of the Province and hence the Charity are achieved and maintained. Represent the Charity with external organisations as and when required. Advise on any significant financial, governance and risk issues, making recommendations as appropriate. Provide clear and succinct papers to the Provincial and Team to advise on and improve operational management. Maintain professional relationships and meet regularly with the Charity's investment managers, bankers, auditors and other stakeholders Regularly review the investment portfolio and policy, and in conjunction with the investment managers, advise on changes to growth and income projections and their implications 2. Management of Financial processes and controls Review the established financial framework identifying any areas of risk Make recommendations to improve financial systems and controls to guide the Charity's financial decision-making. Manage the internal control system for the Provincial Fund and Communities by applying the systems and procedures stated in the current version of the Accounting and Procedures Manual putting forward any suggested amendments to those procedures for approval by the trustees. Oversee all accounts held by the Congregation including the Solidarity Mission Fund. Be responsible for the accounting procedures and key internal controls at Community and Provincial Fund level, to be able to assure the Provincial that the Charity's financial integrity is sound. Ensure all information is being recorded onto the Sage accounting system and that regular routine reports are provided by the finance officer Ensure that payroll information is recorded and processed accurately Liaising with the Senior Management Team and other budget holders, prepare and present the Charity's draft annual budget for discussion and approval by the Trustees Prepare quarterly management accounts for the Provincial Fund (to include a full reconciliation of investments to investment manager reports) and present these to the trustees together with a commentary and comparison to budget. Prepare the year end statutory accounts, liaise with the auditors over the annual audit thereof. Ensure the annual accounts, annual returns and other necessary filings are submitted to the Charity Commission as appropriate. Ensure all payments to HMRC and Pension providers are made in a timely way As required act as a signatory on community and Province bank accounts in a manner consistent with the Scheme of Delegation and bank mandates. Process, and authorise payments, including on-line banking and sign cheques as required for Community and Province level in accordance with the agreed Scheme of Delegation and bank mandates. Support Community Bursars and Finance Officer in Sturry. 3. Management and Employment of Staff in Harrow Wealdstone and on the Sturry site With the support of the Local Leader, legal and Human Resources Advisors, systematically review employment policies and recruitment procedures ensuring they are appropriate and meet current legislation and best practice. Review the current secretariat structure and make proposals to ensure that the support requirements and services needed by the Provincial and Trustees are met. As Required, to take minutes of key meetings and/or to organise this to be carried out by members of the secretariat. Visit the site in Sturry on a regular basis and work with the Care Manager on any issues that have financial and operational implications Liaise with the Care Manager regarding the Home's financial requirements and budget as necessary. Attend senior management team meetings Liaise with legal and Human Resources Advisor on employment and operational matters as necessary Manage the IT contract and make costed proposals for improvements and updating. Ensure the Provincial is fully informed and consulted on any operational changes to working arrangements to ensure the needs of the sisters remains the priority To provide advice and make proposals on finance matters including annual staff pay reviews making written proposals to the Trustees. Liaise directly with the Care Manager and Finance officer in the care home in Sturry and include them in budgetary planning. Liaise with Archivist as required on the Sturry site Consider and make proposals for new and updated finance and other technology and systems to improve services. 4. Management of Property Support the Provincial to establish and develop their community property maintenance plans. Liaise with Insurance providers to ensure cover provided is adequate and proportionate to risk Liaise with external contractors' property maintenance providers, appointed by the Trustees, to ensure work is to a good standard and that value for money is being achieved. Regularly review the contracts with external property maintenance providers. Share health and safety information with the Provincial and Leadership Team. 5. Safeguarding Manage the Safeguarding lead and ensure regular reports are provided Ensure safe recruitment processes are in place and that DBS checks and training are carried out and documented for all staff and sisters Work within the agreed safeguarding policy and action plan. Attend training as required 6. General (a) Undertake continuous professional development and training to ensure knowledge is kept up-to-date. (b) Ensure accountancy registration is maintained and practice is updated Person Specification for Finance and Operations Manager for The Congregation of Sisters of Our Lady of the Missions CIO A qualified accountant, ACCA, CIMA or equivalent with at least 5 years' experience of working at a senior management level. Experience of strategic planning and risk management. Knowledge of Investments & investment accounting. Understanding of regulatory compliance and the requirements of the Charity Commission. Experience of working with Auditors and Investment Partners. Ability to work under own initiative to broad agreed guidelines. Excellent communication skills and the ability to work across all levels of the organisation. Excellent organisational and time management skills with the ability to manage a heavy workload and deal with competing priorities. Strong communication skills with senior managers, trustees and staff. Confident practitioner who is able to contribute ideas and bring their experience to the benefit of the Charity. Flexible and adaptable approach to working hours and job requirements. Ability to present information and to explain financial processes and systems to non-finance colleagues. High level of proficiency with accounting software, such as Sage and lastly, Excellent IT skills. Demonstrates commitment to the Charity's mission.
An outstanding opportunity to join a leading Management Information System (MIS) provider for schools and MATs. The Complaints Officer is responsible for owning and managing customer complaints and escalations end-to-end, ensuring they are investigated and resolved consistently, professionally, and within defined service levels. This role acts as the primary control point for escalation before issues reach senior leadership, coordinating across Support, Sales, Product, Success, Training, and other teams to investigate root causes and drive effective resolution. The role sits within the Customer Care Team and plays a critical part in protecting customer relationships, improving internal discipline, and reducing organisational noise caused by unmanaged escalation. Key Responsibilities Escalation & Complaint Ownership Take ownership of formal customer complaints and escalations from initial receipt through investigation to resolution Act as the first line of escalation, preventing unnecessary involvement of senior leadership Ensure all escalations are logged, categorised, and tracked accurately within Dynamics 365 Conduct or lead investigations into complaints, including reviewing evidence, engaging customers where required, and establishing clear root cause Cross-Functional Coordination Coordinate investigation and resolution across internal teams Challenge and validate responses where required to ensure quality, completeness, and that root causes have been fully addressed Drive accountability by ensuring actions are clearly owned and delivered within agreed timelines Quality & Consistency Ensure complaint handling aligns with internal processes, ISO9001 standards, and relevant regulatory and data protection requirements Maintain clear, timely, and professional communication with customers throughout the lifecycle of the issue, including managing expectations in sensitive or high-pressure situations Identify where complaints are handled outside of process and bring them back into formal workflows Ensure formal complaint responses are structured, accurate, and suitable for senior or legal review where required Insight & Continuous Improvement Capture themes, trends, and validated root causes from escalations Provide regular reporting on complaint volumes, drivers, and resolution performance Identify systemic issues and work with relevant teams to drive improvements Support the Customer Care Manager in embedding stronger governance and escalation discipline Operational Support Support Customer Care administrative workflows where required, ensuring continuity during peak periods or absence Assist in maintaining SLAs across contact channels Contribute to documentation, process definition, and internal guidance on escalation handling Other Responsibilities Work with the Customer Care Manager to ensure processes are followed in line with ISO9001 accreditation Contribute to wider Customer Experience improvement initiatives, including automation and AI-enabled workflows Support internal education on complaint identification, logging, and escalation management Undertake other duties in line with business needs Required Skills and Experience Proven experience handling complex customer complaints or escalations in a service environment Strong stakeholder management skills with the ability to work across multiple teams Excellent written and verbal communication skills, with the ability to handle sensitive or high-emotion situations and de-escalate effectively Ability to challenge constructively and drive outcomes without formal authority Strong organisational skills with the ability to manage multiple complex issues simultaneously Experience using CRM systems (preferably Microsoft Dynamics 365) Strong analytical and investigative skills, with the ability to assess evidence and determine root cause High attention to detail with a focus on accuracy and auditability Preferred Skills and Experience Experience in an education software / edtech environment Familiarity with Bromcom products and services Understanding of ISO9001, ISO27001, ITIL, or structured service management frameworks Experience producing reporting and insight from customer data (e.g. complaints, escalations, CSAT, NPS)
Apr 24, 2026
Full time
An outstanding opportunity to join a leading Management Information System (MIS) provider for schools and MATs. The Complaints Officer is responsible for owning and managing customer complaints and escalations end-to-end, ensuring they are investigated and resolved consistently, professionally, and within defined service levels. This role acts as the primary control point for escalation before issues reach senior leadership, coordinating across Support, Sales, Product, Success, Training, and other teams to investigate root causes and drive effective resolution. The role sits within the Customer Care Team and plays a critical part in protecting customer relationships, improving internal discipline, and reducing organisational noise caused by unmanaged escalation. Key Responsibilities Escalation & Complaint Ownership Take ownership of formal customer complaints and escalations from initial receipt through investigation to resolution Act as the first line of escalation, preventing unnecessary involvement of senior leadership Ensure all escalations are logged, categorised, and tracked accurately within Dynamics 365 Conduct or lead investigations into complaints, including reviewing evidence, engaging customers where required, and establishing clear root cause Cross-Functional Coordination Coordinate investigation and resolution across internal teams Challenge and validate responses where required to ensure quality, completeness, and that root causes have been fully addressed Drive accountability by ensuring actions are clearly owned and delivered within agreed timelines Quality & Consistency Ensure complaint handling aligns with internal processes, ISO9001 standards, and relevant regulatory and data protection requirements Maintain clear, timely, and professional communication with customers throughout the lifecycle of the issue, including managing expectations in sensitive or high-pressure situations Identify where complaints are handled outside of process and bring them back into formal workflows Ensure formal complaint responses are structured, accurate, and suitable for senior or legal review where required Insight & Continuous Improvement Capture themes, trends, and validated root causes from escalations Provide regular reporting on complaint volumes, drivers, and resolution performance Identify systemic issues and work with relevant teams to drive improvements Support the Customer Care Manager in embedding stronger governance and escalation discipline Operational Support Support Customer Care administrative workflows where required, ensuring continuity during peak periods or absence Assist in maintaining SLAs across contact channels Contribute to documentation, process definition, and internal guidance on escalation handling Other Responsibilities Work with the Customer Care Manager to ensure processes are followed in line with ISO9001 accreditation Contribute to wider Customer Experience improvement initiatives, including automation and AI-enabled workflows Support internal education on complaint identification, logging, and escalation management Undertake other duties in line with business needs Required Skills and Experience Proven experience handling complex customer complaints or escalations in a service environment Strong stakeholder management skills with the ability to work across multiple teams Excellent written and verbal communication skills, with the ability to handle sensitive or high-emotion situations and de-escalate effectively Ability to challenge constructively and drive outcomes without formal authority Strong organisational skills with the ability to manage multiple complex issues simultaneously Experience using CRM systems (preferably Microsoft Dynamics 365) Strong analytical and investigative skills, with the ability to assess evidence and determine root cause High attention to detail with a focus on accuracy and auditability Preferred Skills and Experience Experience in an education software / edtech environment Familiarity with Bromcom products and services Understanding of ISO9001, ISO27001, ITIL, or structured service management frameworks Experience producing reporting and insight from customer data (e.g. complaints, escalations, CSAT, NPS)
