Assistant General Manager Sought by Thriving Leisure/Hospitality business in Bournemouth. My Client is the market leader in their field. They offer an exciting mix of hospitality and leisure at their sites which are situated across the UK. The role carries a competitive salary plus a very generous bonus scheme. Their reputation is built on a strong product offering backed by great customer service. As an employer they are committed to training and developing their teams with an emphasis on person growth and progression. They are now looking for an Assistant General Manager for their site in Bournemouth: You will be a dedicated professional who is looking to build their career within the Hospitality/Leisure industry. The ideal candidate come s from a hospitality, leisure or retail background Must be used to managing teams of 15+ Understands KPIs and can analyse the P+L You will need to hold a driver's licence and have your own transport. My Client offers a generous salary package and a chance for real career progression an an exciting environment. Interviews are happening shortly so please apply by return. Responsibilities Oversee daily operations of the site, ensuring high standards of service and guest satisfaction. Manage and train staff, fostering a positive team environment. Ensure compliance with health and safety regulations and maintain cleanliness in all areas. Develop and implement strategies to enhance guest experiences and drive business growth. Maintain inventory and manage supplies to support operational needs. Please apply via the link below or contact Ian Gerstein for more information.
Apr 29, 2026
Full time
Assistant General Manager Sought by Thriving Leisure/Hospitality business in Bournemouth. My Client is the market leader in their field. They offer an exciting mix of hospitality and leisure at their sites which are situated across the UK. The role carries a competitive salary plus a very generous bonus scheme. Their reputation is built on a strong product offering backed by great customer service. As an employer they are committed to training and developing their teams with an emphasis on person growth and progression. They are now looking for an Assistant General Manager for their site in Bournemouth: You will be a dedicated professional who is looking to build their career within the Hospitality/Leisure industry. The ideal candidate come s from a hospitality, leisure or retail background Must be used to managing teams of 15+ Understands KPIs and can analyse the P+L You will need to hold a driver's licence and have your own transport. My Client offers a generous salary package and a chance for real career progression an an exciting environment. Interviews are happening shortly so please apply by return. Responsibilities Oversee daily operations of the site, ensuring high standards of service and guest satisfaction. Manage and train staff, fostering a positive team environment. Ensure compliance with health and safety regulations and maintain cleanliness in all areas. Develop and implement strategies to enhance guest experiences and drive business growth. Maintain inventory and manage supplies to support operational needs. Please apply via the link below or contact Ian Gerstein for more information.
This role has a starting salary of 16.93 per hour (comprising 14.72 per hour plus 2.21 holiday entitlement). We are excited to be hiring bank Kitchen Lead / Cooks to join our fantastic team, leading kitchen shifts at Surrey Outdoor Learning and Development (SOLD). We are offering flexible bank contracts and are especially keen to hear from individuals who can work evening shifts. These shifts are within the hours of 1pm - 8pm. Our centres are located: High Ashurst, Mickleham Dorking, Surrey, RH5 6DQ Henley Fort, Guildford, Surrey, GU2 4RH Thames Young Mariners, Ham, Richmond, Surrey, TW10 7RX High Ashurst and Henley Fort are in remote locations. There are few options for public transport and therefore you will need to be self-sufficient in journeying to the centres. Please confirm your preferred location when applying. Our Offer to You Playing a valuable part in the outdoor learning experience of our guests Working amongst a friendly and dynamic team Working with a range of customers and projects Working at 3 unique centres in beautiful locations An extensive Employee Assistance Programme to support health and wellbeing A generous local government salary related pension Lifestyle discounts including gym, travel, shopping and many more Learning and development hub where you can access a wealth of resources About the Role This is an exciting role for individuals who will motivate, lead and support our kitchen team to deliver high quality, tasty homecooked food. You will lead the team to prepare, cook and serve, ensuring smooth and safe operations. Each day is different, so adaptability is key to meet the changing needs of our groups. Our guests range from school children through to families and adult groups. From time to time we deliver themed events which will allow you to bring your creative skills to life. Serving and cooking outdoors are all a part of these exciting events which add to the variety of the role. Other areas of responsibility include staff mentoring, ordering, menu planning and stock control. Shifts are set one month in advance with early shifts starting at 6am and late shifts finishing usually no later than 8pm. The centres are open all week with some weekend work and generally no Sunday evenings. To get a flavour of what it's like working at SOLD, have a look at our video. Your Application In order to be considered for shortlisting, your application will clearly evidence the following skills and align with our behaviours: Positive and motivating leadership skills with effective communication Holder of / working towards Food Hygiene L3 Excellent craft skills Experience of cooking for large groups and catering for a wide range of needs Experience of adapting to special diets / allergens Excellent planning and time management skills with ability to work using own initiative Positive and solution focussed As part of your application you will be asked to submit a CV and answer the following questions: Why did you apply for this role? Please describe what key skills and experience you have that are relevant for this role. What is the average number of meals you have catered for in a sitting? How do you describe your style of cooking? Contact Us Please contact us for any questions relating to the role. This could be to discuss flexible working requests, transferable skills or any barriers to employment. For an informal discussion please contact Robin Ridsdale by e-mail, to arrange a convenient time or you can call (phone number removed) to leave a message. The this is a rolling advert and applications will be checked regularly. Local Government Reorganisation (LGR) Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to two new unitary councils in April 2027. If you are employed by Surrey on 1st April 2027, your role will transfer with current terms and conditions to one of the new organisations, supporting local devolution and greater powers for our communities. Join our dynamic team and shape the future of local government. Make a lasting impact with innovative solutions and improved services for our community. Help us build a brighter future for our residents! Please see more information here: Information for applicants on Local Government Reorganisation - Surrey County Council Our Commitment We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum criteria, we guarantee you an interview. Your skills and experience truly matter to us. From application to your first day, we're committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs.
Apr 28, 2026
Full time
This role has a starting salary of 16.93 per hour (comprising 14.72 per hour plus 2.21 holiday entitlement). We are excited to be hiring bank Kitchen Lead / Cooks to join our fantastic team, leading kitchen shifts at Surrey Outdoor Learning and Development (SOLD). We are offering flexible bank contracts and are especially keen to hear from individuals who can work evening shifts. These shifts are within the hours of 1pm - 8pm. Our centres are located: High Ashurst, Mickleham Dorking, Surrey, RH5 6DQ Henley Fort, Guildford, Surrey, GU2 4RH Thames Young Mariners, Ham, Richmond, Surrey, TW10 7RX High Ashurst and Henley Fort are in remote locations. There are few options for public transport and therefore you will need to be self-sufficient in journeying to the centres. Please confirm your preferred location when applying. Our Offer to You Playing a valuable part in the outdoor learning experience of our guests Working amongst a friendly and dynamic team Working with a range of customers and projects Working at 3 unique centres in beautiful locations An extensive Employee Assistance Programme to support health and wellbeing A generous local government salary related pension Lifestyle discounts including gym, travel, shopping and many more Learning and development hub where you can access a wealth of resources About the Role This is an exciting role for individuals who will motivate, lead and support our kitchen team to deliver high quality, tasty homecooked food. You will lead the team to prepare, cook and serve, ensuring smooth and safe operations. Each day is different, so adaptability is key to meet the changing needs of our groups. Our guests range from school children through to families and adult groups. From time to time we deliver themed events which will allow you to bring your creative skills to life. Serving and cooking outdoors are all a part of these exciting events which add to the variety of the role. Other areas of responsibility include staff mentoring, ordering, menu planning and stock control. Shifts are set one month in advance with early shifts starting at 6am and late shifts finishing usually no later than 8pm. The centres are open all week with some weekend work and generally no Sunday evenings. To get a flavour of what it's like working at SOLD, have a look at our video. Your Application In order to be considered for shortlisting, your application will clearly evidence the following skills and align with our behaviours: Positive and motivating leadership skills with effective communication Holder of / working towards Food Hygiene L3 Excellent craft skills Experience of cooking for large groups and catering for a wide range of needs Experience of adapting to special diets / allergens Excellent planning and time management skills with ability to work using own initiative Positive and solution focussed As part of your application you will be asked to submit a CV and answer the following questions: Why did you apply for this role? Please describe what key skills and experience you have that are relevant for this role. What is the average number of meals you have catered for in a sitting? How do you describe your style of cooking? Contact Us Please contact us for any questions relating to the role. This could be to discuss flexible working requests, transferable skills or any barriers to employment. For an informal discussion please contact Robin Ridsdale by e-mail, to arrange a convenient time or you can call (phone number removed) to leave a message. The this is a rolling advert and applications will be checked regularly. Local Government Reorganisation (LGR) Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to two new unitary councils in April 2027. If you are employed by Surrey on 1st April 2027, your role will transfer with current terms and conditions to one of the new organisations, supporting local devolution and greater powers for our communities. Join our dynamic team and shape the future of local government. Make a lasting impact with innovative solutions and improved services for our community. Help us build a brighter future for our residents! Please see more information here: Information for applicants on Local Government Reorganisation - Surrey County Council Our Commitment We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum criteria, we guarantee you an interview. Your skills and experience truly matter to us. From application to your first day, we're committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs.
Role: Assistant Events Manager Location: Ascot Employer: 5 Luxury Country House Hotel Salary: 36,000 We are seeking a dedicated professional to join one of the UK's most prestigious 5 country house estates. Set within 240 acres of picturesque parkland in Ascot, this award-winning hotel is looking for an Assistant Events Manager to help lead their world-class events operations. What's in it for you? Competitive Salary: 36,000 per annum Service Charge: Annual tips/service charge on top of salary Luxury Stays: Complimentary nights with breakfast across a global luxury hotel portfolio Dining Perks: 50% Food & Beverage discount at selected high-end restaurants Referral Bonus: Generous Employee Introductory Scheme Recognition: Dedicated team awards and incentive schemes Financial Security: Contributory pension scheme and Life Assurance cover from day one Wellness & Care: Access to Occupational Health, including subsidised massage treatments and health clinics Daily Comforts: Complimentary meals on duty and professional laundering of uniforms Vision Care: Complimentary Eye Test for VDU users What's involved in this Assistant Events Manager role? Operational Excellence: Manage the smooth running of the Events Operations Department, ensuring the highest international luxury standards are maintained. Team Leadership: Create a motivating team environment through active training and coaching to ensure guests' expectations are consistently exceeded. Service Standards: Lead from the front to provide service excellence across a variety of events, from high-profile weddings to corporate retreats. Collaboration: Work closely with the Events and In-Room Dining Managers to refine procedures and maintain the hotel's reputation for perfection. What's required? Supervisory Experience: Proven experience in a leadership role within an Events or Banqueting department. 5 Luxury Background: Essential experience within a 5-star hotel or ultra-premium hospitality environment. Technical Knowledge: Deep understanding of fine dining service and wine knowledge. Character: A polished, professional demeanour with the ability to inspire a diverse team. Sound like the role for you? Then we would love to hear from you! Click Apply Now and a member of our recruitment team will be in touch to discuss this Assistant Events Manager role in Ascot. Consultant: Natasha Seadon Job Role: Assistant Events Manager Job Number: (phone number removed) / INDHOSP Location : Ascot Platinum Recruitment is acting as an Employment Agency in relation to this vacancy.
Apr 28, 2026
Full time
Role: Assistant Events Manager Location: Ascot Employer: 5 Luxury Country House Hotel Salary: 36,000 We are seeking a dedicated professional to join one of the UK's most prestigious 5 country house estates. Set within 240 acres of picturesque parkland in Ascot, this award-winning hotel is looking for an Assistant Events Manager to help lead their world-class events operations. What's in it for you? Competitive Salary: 36,000 per annum Service Charge: Annual tips/service charge on top of salary Luxury Stays: Complimentary nights with breakfast across a global luxury hotel portfolio Dining Perks: 50% Food & Beverage discount at selected high-end restaurants Referral Bonus: Generous Employee Introductory Scheme Recognition: Dedicated team awards and incentive schemes Financial Security: Contributory pension scheme and Life Assurance cover from day one Wellness & Care: Access to Occupational Health, including subsidised massage treatments and health clinics Daily Comforts: Complimentary meals on duty and professional laundering of uniforms Vision Care: Complimentary Eye Test for VDU users What's involved in this Assistant Events Manager role? Operational Excellence: Manage the smooth running of the Events Operations Department, ensuring the highest international luxury standards are maintained. Team Leadership: Create a motivating team environment through active training and coaching to ensure guests' expectations are consistently exceeded. Service Standards: Lead from the front to provide service excellence across a variety of events, from high-profile weddings to corporate retreats. Collaboration: Work closely with the Events and In-Room Dining Managers to refine procedures and maintain the hotel's reputation for perfection. What's required? Supervisory Experience: Proven experience in a leadership role within an Events or Banqueting department. 5 Luxury Background: Essential experience within a 5-star hotel or ultra-premium hospitality environment. Technical Knowledge: Deep understanding of fine dining service and wine knowledge. Character: A polished, professional demeanour with the ability to inspire a diverse team. Sound like the role for you? Then we would love to hear from you! Click Apply Now and a member of our recruitment team will be in touch to discuss this Assistant Events Manager role in Ascot. Consultant: Natasha Seadon Job Role: Assistant Events Manager Job Number: (phone number removed) / INDHOSP Location : Ascot Platinum Recruitment is acting as an Employment Agency in relation to this vacancy.
E-Fab Recruitment
Chapel St. Leonards, Lincolnshire
One of our Hospitality clients require an experienced and passionate Leader to oversee and manage all aspects of running their multi venue operation. You will lead all day-to-day operations of a WET trade venue, driving exceptional guest experiences, tight control of commercial performance, and the development of a highly engaged, service led team. Main Duties: Deliver a brilliantly executed bar experience through fast, safe, friendly service and consistent product quality. Champion commercial success by maximising stock yield, managing cellar and product controls, and driving sales. Use insight (P&L, SPH, stock results, yield reports, NPS, team data, guest volumes) to make informed decisions that elevate performance. Be highly visible on the floor, leading standards, coaching in real time, and interacting with guests to create memorable moments. General Duties: Own the full guest experience within the bar, ensuring speed, quality and friendliness of service during all trade patterns. Actively manage guest flow to reduce queue times and maintain a lively, well organised bar environment. Ensure consistency of product delivery across all WET categories (draught, spirits, cocktails, hot beverages and premium serves). Use NPS trends and guest comments to improve service points, product mix, and bar layout where possible. Be highly visible during peak trading to support, coach and solve issues in real time. Operational Excellence, Safety & Compliance: Ensure complete compliance with licensing legislation, including Challenge policies, refusals logs, trading hours and responsible retailing. Oversee cellar management to guarantee safety, product quality, proper changeover, gas system handling and hygiene. Maintain full audit readiness across Bar cleanliness and organisation. Food safety. H&S and COSHH. Security, cash handling and stock holding. Brand standards. Lead venue opening/closing routines and complete daily operational checks. Escalate risks appropriately and own corrective actions. Key Knowledge Requirements: Demonstrable leadership experience within a WET led bar, pub, Night club or high-volume hospitality environment. Strong understanding of cellar management, stock controls, licensing law and responsible alcohol retailing. Proven commercial acumen with experience delivering stock yield targets and improving financial performance. Experience working with multiskilled teams in fast paced, high-volume operations. Strong problem solver with the ability to stay calm and lead during pressured trading periods. Demonstratable experience of leading teams to success, this includes proficiency in: Delivering team training. Setting standards and role modelling this behavio
Apr 28, 2026
Full time
One of our Hospitality clients require an experienced and passionate Leader to oversee and manage all aspects of running their multi venue operation. You will lead all day-to-day operations of a WET trade venue, driving exceptional guest experiences, tight control of commercial performance, and the development of a highly engaged, service led team. Main Duties: Deliver a brilliantly executed bar experience through fast, safe, friendly service and consistent product quality. Champion commercial success by maximising stock yield, managing cellar and product controls, and driving sales. Use insight (P&L, SPH, stock results, yield reports, NPS, team data, guest volumes) to make informed decisions that elevate performance. Be highly visible on the floor, leading standards, coaching in real time, and interacting with guests to create memorable moments. General Duties: Own the full guest experience within the bar, ensuring speed, quality and friendliness of service during all trade patterns. Actively manage guest flow to reduce queue times and maintain a lively, well organised bar environment. Ensure consistency of product delivery across all WET categories (draught, spirits, cocktails, hot beverages and premium serves). Use NPS trends and guest comments to improve service points, product mix, and bar layout where possible. Be highly visible during peak trading to support, coach and solve issues in real time. Operational Excellence, Safety & Compliance: Ensure complete compliance with licensing legislation, including Challenge policies, refusals logs, trading hours and responsible retailing. Oversee cellar management to guarantee safety, product quality, proper changeover, gas system handling and hygiene. Maintain full audit readiness across Bar cleanliness and organisation. Food safety. H&S and COSHH. Security, cash handling and stock holding. Brand standards. Lead venue opening/closing routines and complete daily operational checks. Escalate risks appropriately and own corrective actions. Key Knowledge Requirements: Demonstrable leadership experience within a WET led bar, pub, Night club or high-volume hospitality environment. Strong understanding of cellar management, stock controls, licensing law and responsible alcohol retailing. Proven commercial acumen with experience delivering stock yield targets and improving financial performance. Experience working with multiskilled teams in fast paced, high-volume operations. Strong problem solver with the ability to stay calm and lead during pressured trading periods. Demonstratable experience of leading teams to success, this includes proficiency in: Delivering team training. Setting standards and role modelling this behavio
Hospitality / Casual Dining Competitive Package Midlands (Hybrid) Ref: 10210 The Company Our client is a fast-growing, energetic casual dining brand with huge ambitions and a standout identity. With rapid international growth, investment in innovation and a culture that champions creativity, pace and ownership, they're building one of the most exciting brand stories in the sector. This is a company where marketing genuinely shapes strategy, and where bold ideas, sharp commercial thinking and great leadership have a visible impact on performance. The Role This is a newly created, high-impact leadership role owning the entire marketing function and shaping the future brand direction. You'll define and deliver the marketing strategy across brand, digital, growth, campaign planning, content, promotions and guest experience setting the vision, building capability and leading a talented team. Leading both long-term brand-building and short-term commercial activation, you'll oversee the full marketing mix: new product and category launches, seasonal campaigns, LTOs, promotional calendars, in-store activation, digital strategy, CRM, PR and social. You'll bring a strategic, insight-led mindset, introduce robust processes, and ensure marketing is a consistent driver of guest acquisition, frequency and sales uplift. Working closely with the Board and C-Suite, as well as operations, digital and creative partners, you'll elevate brand consistency, evolve the identity and ensure campaigns land brilliantly across all channels. You'll manage the marketing budget, develop agency partnerships, champion data and performance insight, and create a function that thrives on pace, creativity and delivery. The Person You'll be an accomplished senior marketing leader with proven experience in fast casual dining, QSR, multi-site F&B or restaurant brands. You'll bring a blend of big-brand rigour and the agility gained from a scaling or challenger environment, with a track record of leading teams, building functions and delivering commercially strong campaigns at pace. Commercially astute, brand-driven and deeply customer-focused, you'll excel at combining strategic clarity with hands-on delivery when required. You'll be confident influencing at board level, energised by growth, and brilliant at shaping teams, processes and culture. Most importantly, you'll bring the vision, leadership and momentum needed to take an ambitious brand to the next phase of national growth. How to Apply If you're looking for a senior leadership role where you can own the marketing function, shape the brand and play a pivotal part in the growth of a fast-moving, ambitious restaurant group, please apply by clicking the button below, attach your full CV in Word format, and quote reference number 10210.
Apr 28, 2026
Full time
Hospitality / Casual Dining Competitive Package Midlands (Hybrid) Ref: 10210 The Company Our client is a fast-growing, energetic casual dining brand with huge ambitions and a standout identity. With rapid international growth, investment in innovation and a culture that champions creativity, pace and ownership, they're building one of the most exciting brand stories in the sector. This is a company where marketing genuinely shapes strategy, and where bold ideas, sharp commercial thinking and great leadership have a visible impact on performance. The Role This is a newly created, high-impact leadership role owning the entire marketing function and shaping the future brand direction. You'll define and deliver the marketing strategy across brand, digital, growth, campaign planning, content, promotions and guest experience setting the vision, building capability and leading a talented team. Leading both long-term brand-building and short-term commercial activation, you'll oversee the full marketing mix: new product and category launches, seasonal campaigns, LTOs, promotional calendars, in-store activation, digital strategy, CRM, PR and social. You'll bring a strategic, insight-led mindset, introduce robust processes, and ensure marketing is a consistent driver of guest acquisition, frequency and sales uplift. Working closely with the Board and C-Suite, as well as operations, digital and creative partners, you'll elevate brand consistency, evolve the identity and ensure campaigns land brilliantly across all channels. You'll manage the marketing budget, develop agency partnerships, champion data and performance insight, and create a function that thrives on pace, creativity and delivery. The Person You'll be an accomplished senior marketing leader with proven experience in fast casual dining, QSR, multi-site F&B or restaurant brands. You'll bring a blend of big-brand rigour and the agility gained from a scaling or challenger environment, with a track record of leading teams, building functions and delivering commercially strong campaigns at pace. Commercially astute, brand-driven and deeply customer-focused, you'll excel at combining strategic clarity with hands-on delivery when required. You'll be confident influencing at board level, energised by growth, and brilliant at shaping teams, processes and culture. Most importantly, you'll bring the vision, leadership and momentum needed to take an ambitious brand to the next phase of national growth. How to Apply If you're looking for a senior leadership role where you can own the marketing function, shape the brand and play a pivotal part in the growth of a fast-moving, ambitious restaurant group, please apply by clicking the button below, attach your full CV in Word format, and quote reference number 10210.
A luxury hotel brand in Manchester is seeking a seasoned Director of Rooms to enhance guest experiences and drive operational success. With a minimum of 6 years in upscale hotels, the ideal candidate will have advanced knowledge of front office operations and strong leadership skills. This role requires excellent communication abilities and flexibility to meet the demands of a 24-hour operation. Join a mission-driven company that values diversity and sustainability in a collaborative environment.
Apr 28, 2026
Full time
A luxury hotel brand in Manchester is seeking a seasoned Director of Rooms to enhance guest experiences and drive operational success. With a minimum of 6 years in upscale hotels, the ideal candidate will have advanced knowledge of front office operations and strong leadership skills. This role requires excellent communication abilities and flexibility to meet the demands of a 24-hour operation. Join a mission-driven company that values diversity and sustainability in a collaborative environment.
Sales & Marketing Manager (Maternity cover) Location: Kington, Herefordshire (On-site, with flexible/hybrid working) Salary: £30,000- £35,000 per annum Reporting to: Operations Director and Commercial Director Governance: Monthly reporting to the Board of Directors The Mission To transform a 15 acre rural site with an indoor pool into a thriving, financially sustainable sanctuary. This role is central to delivering the commercial engine that makes the mission possible. The Role Purpose To deliver the 2026/27 Strategic Marketing Plan, with a clear focus on securing high-occupancy, whole-site bookings. The role exists to achieve 29.4% annual occupancy, equivalent to 10,353 guest nights, primarily through profitable, multi-day group bookings across defined market segments. Key Responsibilities 1. Revenue Generation and Lead Conversion Full House Equivalent (FHE) tracking: Manage the Breakeven Basket and deliver 103 full-site days per year Segmented value propositions: Lead and refine messaging for four core markets: Faith Schools Private Hire Wellness Midweek profit growth: Target corporate retreats and Work from Hotel style bookings to maximise midweek utilisation 2. Digital and Channel Management OTA performance management: Oversee Airbnb and Booking dot com listings for The Stables, balancing commission risk against yield Direct booking conversion: Design and implement return-stay incentives to reduce reliance on third-party platforms Content and storytelling: Champion high-quality visual content (photo, video, social) to differentiate the venue from institutional competitors 3. Commercial Analysis and Yield TRevPAG growth: Drive an increase of £2+ per guest through secondary revenue streams, including tuck shop, pool hire, and additional meals Yield management support: Work with the Operations Director to apply Minimum Facility Fees and dynamic pricing during peak demand periods 4. Relationship and Community Management Church and mission-led partnerships: Protect near-cost stays where appropriate while identifying whole-site commercial opportunities to cross-subsidise them Under-capacity risk reduction: Actively minimise bookings below 70% occupancy in The Stables to prevent net losses 5. Duty Manager Responsibilities Participate in the senior Duty Manager rota, providing out-of-hours leadership for residential groups Act as the primary on-call contact, including: Guest check-ins Site security Emergency response (fire and pool safety) Maintaining a warm, home from home hospitality experience Performance Indicators (KPIs) Primary KPI: Achievement of 103 Full House Equivalent (FHE) days Secondary KPI: 15% conversion of OTA guests to direct bookers Tertiary KPI: Average TRevPAG uplift of £2.00+ per guest The Ideal Candidate Experience Experience within UK group residential, hospitality, or charity trading environments (highly desirable) Proven management of Online Travel Agencies such as Airbnb and Booking dot com Demonstrated success converting third-party bookings into direct relationships B2B and group sales experience, ideally across: Primary and junior schools Church or faith-based organisations Retreat leaders and wellness facilitators Experience operating within high fixed-cost or daily burn financial models Skills and Capabilities Yield and pricing strategy, including dynamic pricing and midweek offers Strong analytical ability, confident working with metrics such as FHE and TRevPAG Content marketing and visual storytelling (video, photography, social media) SEO and digital strategy, including niche and regional search terms CRM thinking and lead nurture processes for cyclical and repeat bookings Benefits and What Makes This Role Different A genuine strategic mandate: This is not a social media posting role. You will deliver Phase 3 of a defined commercial roadmap. A unique asset base: 15 acres of countryside plus a highly sought-after indoor pool Commercial autonomy: Ownership of the TRevPAG agenda, with freedom to create new revenue streams Flexible working: While site presence is essential for storytelling and relationships, the role supports modern hybrid working. Dunfield House is operated by Dunfield House Ltd, governed by The Dunfield Charity, and owned by Community of Christ.
Apr 28, 2026
Full time
Sales & Marketing Manager (Maternity cover) Location: Kington, Herefordshire (On-site, with flexible/hybrid working) Salary: £30,000- £35,000 per annum Reporting to: Operations Director and Commercial Director Governance: Monthly reporting to the Board of Directors The Mission To transform a 15 acre rural site with an indoor pool into a thriving, financially sustainable sanctuary. This role is central to delivering the commercial engine that makes the mission possible. The Role Purpose To deliver the 2026/27 Strategic Marketing Plan, with a clear focus on securing high-occupancy, whole-site bookings. The role exists to achieve 29.4% annual occupancy, equivalent to 10,353 guest nights, primarily through profitable, multi-day group bookings across defined market segments. Key Responsibilities 1. Revenue Generation and Lead Conversion Full House Equivalent (FHE) tracking: Manage the Breakeven Basket and deliver 103 full-site days per year Segmented value propositions: Lead and refine messaging for four core markets: Faith Schools Private Hire Wellness Midweek profit growth: Target corporate retreats and Work from Hotel style bookings to maximise midweek utilisation 2. Digital and Channel Management OTA performance management: Oversee Airbnb and Booking dot com listings for The Stables, balancing commission risk against yield Direct booking conversion: Design and implement return-stay incentives to reduce reliance on third-party platforms Content and storytelling: Champion high-quality visual content (photo, video, social) to differentiate the venue from institutional competitors 3. Commercial Analysis and Yield TRevPAG growth: Drive an increase of £2+ per guest through secondary revenue streams, including tuck shop, pool hire, and additional meals Yield management support: Work with the Operations Director to apply Minimum Facility Fees and dynamic pricing during peak demand periods 4. Relationship and Community Management Church and mission-led partnerships: Protect near-cost stays where appropriate while identifying whole-site commercial opportunities to cross-subsidise them Under-capacity risk reduction: Actively minimise bookings below 70% occupancy in The Stables to prevent net losses 5. Duty Manager Responsibilities Participate in the senior Duty Manager rota, providing out-of-hours leadership for residential groups Act as the primary on-call contact, including: Guest check-ins Site security Emergency response (fire and pool safety) Maintaining a warm, home from home hospitality experience Performance Indicators (KPIs) Primary KPI: Achievement of 103 Full House Equivalent (FHE) days Secondary KPI: 15% conversion of OTA guests to direct bookers Tertiary KPI: Average TRevPAG uplift of £2.00+ per guest The Ideal Candidate Experience Experience within UK group residential, hospitality, or charity trading environments (highly desirable) Proven management of Online Travel Agencies such as Airbnb and Booking dot com Demonstrated success converting third-party bookings into direct relationships B2B and group sales experience, ideally across: Primary and junior schools Church or faith-based organisations Retreat leaders and wellness facilitators Experience operating within high fixed-cost or daily burn financial models Skills and Capabilities Yield and pricing strategy, including dynamic pricing and midweek offers Strong analytical ability, confident working with metrics such as FHE and TRevPAG Content marketing and visual storytelling (video, photography, social media) SEO and digital strategy, including niche and regional search terms CRM thinking and lead nurture processes for cyclical and repeat bookings Benefits and What Makes This Role Different A genuine strategic mandate: This is not a social media posting role. You will deliver Phase 3 of a defined commercial roadmap. A unique asset base: 15 acres of countryside plus a highly sought-after indoor pool Commercial autonomy: Ownership of the TRevPAG agenda, with freedom to create new revenue streams Flexible working: While site presence is essential for storytelling and relationships, the role supports modern hybrid working. Dunfield House is operated by Dunfield House Ltd, governed by The Dunfield Charity, and owned by Community of Christ.
General Manager, The Nest page is loaded General Manager, The Nestlocations: Treehouse Manchestertime type: Full timeposted on: Posted Todayjob requisition id: JR104007Grow with us Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we can't do it alone. That's why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us.As a mission-driven company, our purpose is our true north, and our compass guides the way. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers and takes care of the planet we live in. Founded in 2006 by Barry Sternlicht, Starwood Hotels is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group.Starwood Hotels is an Equal Opportunity Employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law. If you require any special accommodations, please visit People Operations.Life at Starwood Hotels is based on a simple idea: the world is brimming with natural beauty, vivid splendor, and heartwarming whimsy-and we want to keep it that way. Our mission is to inspire others to do the same while crafting unique and evolved luxury experiences.We seek next-level talent with lots of heart and plenty of hustle, individuals who love to be of service, obsess over details, honor nature, aren't afraid to ask questions, have the confidence to share new ideas and the respect to listen to diverse worldviews. We care about who you are, how you treat others and what fires you up. Read on to learn more about our new opportunities, open now
Apr 28, 2026
Full time
General Manager, The Nest page is loaded General Manager, The Nestlocations: Treehouse Manchestertime type: Full timeposted on: Posted Todayjob requisition id: JR104007Grow with us Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we can't do it alone. That's why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us.As a mission-driven company, our purpose is our true north, and our compass guides the way. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers and takes care of the planet we live in. Founded in 2006 by Barry Sternlicht, Starwood Hotels is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group.Starwood Hotels is an Equal Opportunity Employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law. If you require any special accommodations, please visit People Operations.Life at Starwood Hotels is based on a simple idea: the world is brimming with natural beauty, vivid splendor, and heartwarming whimsy-and we want to keep it that way. Our mission is to inspire others to do the same while crafting unique and evolved luxury experiences.We seek next-level talent with lots of heart and plenty of hustle, individuals who love to be of service, obsess over details, honor nature, aren't afraid to ask questions, have the confidence to share new ideas and the respect to listen to diverse worldviews. We care about who you are, how you treat others and what fires you up. Read on to learn more about our new opportunities, open now
A luxury hotel brand in Manchester is seeking a General Manager to oversee daily operations and lead the team to provide outstanding guest experiences. The ideal candidate will have a degree in Hospitality Management and proven leadership skills. Responsibilities include managing staff, ensuring high standards of customer service, and creating an inclusive work environment. This full-time role offers the opportunity to influence hotel operations and team development significantly.
Apr 28, 2026
Full time
A luxury hotel brand in Manchester is seeking a General Manager to oversee daily operations and lead the team to provide outstanding guest experiences. The ideal candidate will have a degree in Hospitality Management and proven leadership skills. Responsibilities include managing staff, ensuring high standards of customer service, and creating an inclusive work environment. This full-time role offers the opportunity to influence hotel operations and team development significantly.
Trainee Manager Programme 2026 Hastings Hotels is a family owned luxury hotel group based in Northern Ireland, recognised as a leading name in the hospitality industry. We are known for delivering exceptional guest experiences and upholding a legacy of excellence across generations. At Hastings Hotels, we believe great hospitality starts with great people. We love welcoming new talent to our teams and are committed to supporting our employees through ongoing training, mentoring, and development, that aligns with their career ambitions and helps them to achieve their goals. Our Trainee Manager Programme is a two year development journey designed for ambitious individuals eager to embrace our vision and values, while gaining hands on experience in a dynamic, guest focused industry. Applications are now open for September 2026! What we are looking for: Excellence Motivated individuals who are driven and passionate about delivering an outstanding service to our guests. Integrity Professionals who act with honesty and professionalism, serving as role models to their peers. Innovation Creative thinkers who embrace new ideas and improvements. Teamwork Enthusiastic team players who support and empower others. Passion People who bring energy, drive, and pride to their work. What You'll Gain: Multi departmental experience across our hotels, providing a comprehensive understanding of the hospitality industry. Tailored mentorship and industry leading training to support your personal and professional growth. A customised career path designed to align with your long term goals. A University Diploma (Level 4) through our bespoke programme delivered in partnership with Ulster University. Employment Details Fixed term for 2 years, with the possibility of permanency. Start date of 1st September 2026. Full time, 35 hours per week excluding breaks. Flexibility is essential. You will work on a rota basis and be available for evenings, weekends, and public holidays as required. Willingness to travel. A rotational programme, involving placements across our portfolio of properties. Here is what you can expect in return: A competitive salary 29 days holiday plus an additional days' leave for your birthday Cash and credit card tips Employee discounts Free staff meals About the role The Trainee Manager Programme is an opportunity to work across many aspects of our hospitality business, by completing rotations in Food, Beverage, Housekeeping, Front Office and Duty Management across our properties. From month 9, you will also benefit from additional placements with our Head Office Teams in Central Reservations, IT, and People & Culture. Job Description: To complete your assigned series of rotations, starting with the core aspects of each role and department. To perform the operational tasks undertaken by our teams, before progressing. To support departmental managers in the delivery of exceptional experiences for our guests. To take responsibility for developing your knowledge and skills in each programme placement. To ensure that you are knowledgeable about the facilities and services within our hotels and are proactive in the sale of these to guests. To promote and contribute to a harmonious working environment where all employees are treated with respect and dignity. To ensure Hastings quality standards and procedures are fully understood and implemented. To ensure you assist guests with any reasonable request for hotel services. To ensure the service areas, fixtures and equipment are properly maintained and presented to Hastings standards. To ensure a safe environment is maintained in compliance with health, safety, fire, hygiene and security legislation and company policies and procedures. To ensure the compliance with all matters relating to licensing laws, Customs and Excise Regulations and all other relevant legislation. Any other duties as required by the management team. In year two of the programme It is expected you will be able to support with the management and motivation of employees through effective communication, training, and development, in accordance with company policies and relevant employment legislation, ensuring HR procedures are followed. To carry out the role of Duty Manager at your assigned property. To support the team with responding to queries and complaints, and finding the appropriate solution. To maintain effective communication and relationships with other hotel departments, to maintain an effective operation and ensure guest satisfaction. Learning & Development You will engage fully in each rotation, building skills in our hospitality operations from entry level, through to supervisory and managerial roles. In year two of the programme, you will commit to completing our accredited qualification in partnership with Ulster University, covering leadership, KPIs, service excellence, change management, and team building. You will actively take responsibility for your personal learning, development, and reflection throughout the programme. Required Criteria The right to work in the UK A professional appearance A passion for hospitality and delivering memorable experiences Educated to Level 2 (GSCE) or the equivalent with grades A-C in English and Mathematics Exceptional attention to detail, ensuring our standards of service and presentation are met A collaborative and positive attitude, with the ability to work well within a team to achieve success Please Note: Whilst a driving licence is not a requirement of this role, you will need to ensure you have the ability to commute to our various locations across Northern Ireland Desired Criteria Educated to Level 6 (Undergraduate Degree) or the equivalent in a relevant field e.g. Tourism and Hospitality Management Previous experience in hospitality Skills you'll need Bar Service Food Service Skills Exceptional Customer Service Skills Developing Self Teamwork Hastings Hotels is an Equal Opportunities Employer.
Apr 28, 2026
Full time
Trainee Manager Programme 2026 Hastings Hotels is a family owned luxury hotel group based in Northern Ireland, recognised as a leading name in the hospitality industry. We are known for delivering exceptional guest experiences and upholding a legacy of excellence across generations. At Hastings Hotels, we believe great hospitality starts with great people. We love welcoming new talent to our teams and are committed to supporting our employees through ongoing training, mentoring, and development, that aligns with their career ambitions and helps them to achieve their goals. Our Trainee Manager Programme is a two year development journey designed for ambitious individuals eager to embrace our vision and values, while gaining hands on experience in a dynamic, guest focused industry. Applications are now open for September 2026! What we are looking for: Excellence Motivated individuals who are driven and passionate about delivering an outstanding service to our guests. Integrity Professionals who act with honesty and professionalism, serving as role models to their peers. Innovation Creative thinkers who embrace new ideas and improvements. Teamwork Enthusiastic team players who support and empower others. Passion People who bring energy, drive, and pride to their work. What You'll Gain: Multi departmental experience across our hotels, providing a comprehensive understanding of the hospitality industry. Tailored mentorship and industry leading training to support your personal and professional growth. A customised career path designed to align with your long term goals. A University Diploma (Level 4) through our bespoke programme delivered in partnership with Ulster University. Employment Details Fixed term for 2 years, with the possibility of permanency. Start date of 1st September 2026. Full time, 35 hours per week excluding breaks. Flexibility is essential. You will work on a rota basis and be available for evenings, weekends, and public holidays as required. Willingness to travel. A rotational programme, involving placements across our portfolio of properties. Here is what you can expect in return: A competitive salary 29 days holiday plus an additional days' leave for your birthday Cash and credit card tips Employee discounts Free staff meals About the role The Trainee Manager Programme is an opportunity to work across many aspects of our hospitality business, by completing rotations in Food, Beverage, Housekeeping, Front Office and Duty Management across our properties. From month 9, you will also benefit from additional placements with our Head Office Teams in Central Reservations, IT, and People & Culture. Job Description: To complete your assigned series of rotations, starting with the core aspects of each role and department. To perform the operational tasks undertaken by our teams, before progressing. To support departmental managers in the delivery of exceptional experiences for our guests. To take responsibility for developing your knowledge and skills in each programme placement. To ensure that you are knowledgeable about the facilities and services within our hotels and are proactive in the sale of these to guests. To promote and contribute to a harmonious working environment where all employees are treated with respect and dignity. To ensure Hastings quality standards and procedures are fully understood and implemented. To ensure you assist guests with any reasonable request for hotel services. To ensure the service areas, fixtures and equipment are properly maintained and presented to Hastings standards. To ensure a safe environment is maintained in compliance with health, safety, fire, hygiene and security legislation and company policies and procedures. To ensure the compliance with all matters relating to licensing laws, Customs and Excise Regulations and all other relevant legislation. Any other duties as required by the management team. In year two of the programme It is expected you will be able to support with the management and motivation of employees through effective communication, training, and development, in accordance with company policies and relevant employment legislation, ensuring HR procedures are followed. To carry out the role of Duty Manager at your assigned property. To support the team with responding to queries and complaints, and finding the appropriate solution. To maintain effective communication and relationships with other hotel departments, to maintain an effective operation and ensure guest satisfaction. Learning & Development You will engage fully in each rotation, building skills in our hospitality operations from entry level, through to supervisory and managerial roles. In year two of the programme, you will commit to completing our accredited qualification in partnership with Ulster University, covering leadership, KPIs, service excellence, change management, and team building. You will actively take responsibility for your personal learning, development, and reflection throughout the programme. Required Criteria The right to work in the UK A professional appearance A passion for hospitality and delivering memorable experiences Educated to Level 2 (GSCE) or the equivalent with grades A-C in English and Mathematics Exceptional attention to detail, ensuring our standards of service and presentation are met A collaborative and positive attitude, with the ability to work well within a team to achieve success Please Note: Whilst a driving licence is not a requirement of this role, you will need to ensure you have the ability to commute to our various locations across Northern Ireland Desired Criteria Educated to Level 6 (Undergraduate Degree) or the equivalent in a relevant field e.g. Tourism and Hospitality Management Previous experience in hospitality Skills you'll need Bar Service Food Service Skills Exceptional Customer Service Skills Developing Self Teamwork Hastings Hotels is an Equal Opportunities Employer.
• Join a world class and fully immersive, design led Country Estate.• Influence the future of ERP, warehouse, product and customer platforms.• Receive brilliant benefits and perks.The Newt in Somerset is far more than a luxury hotel - it's a fully immersive country estate. Guests stay within a working landscape of gardens, farmland, orchards and heritage buildings, all restored to an exceptional standard. Food is a real standout, with a true farm to table approach where much of what's served is grown or produced on the estate itself. Combined with world class gardens, a luxury spa, and a strong sense of sustainability and craftsmanship, The Newt offers a uniquely British, modern luxury experience that stands apart from traditional five star hotels. What you'll be doing We are seeking a leader with strong ERP transformation and WMS that is degree qualified in an Engineering or Manufacturing field, to lead the optimisation and development of core commerce systems and processes to enable scalable and efficient operations. The role is responsible for replacing manual workflows with integrated solutions, establishing robust data governance practices, and ensuring effective system integration across platforms. It supports continuous improvement across operational areas, including warehouse execution and digital tooling, while enabling the development of customer-facing commerce capabilities such as B2B platforms. You also be managing a team of talented staff across process engineering, development and systems project management. Key tasks: • Design and own the operating architecture across commerce systems.• Lead ERP optimisation and workflow transformation.• Establish and govern product master data as a controlled business asset.• Deliver and maintain robust system integrations (e.g. ERP to WMS).• Improve warehouse execution through systems and process enhancements.• Develop and evolve wholesale, B2B and POS platforms.• Lead, manage and develop a small, high-impact team.• Drive system adoption and ensure sustainable change across the business. What experience you'll need to apply Degree in an Engineering based field (Industrial, Systems, Mechanical, Manufacturing or similar) essential Proven experience transforming ERP environments, with food manufacturing a bonus. Experience integrating ERP and WMS systems. Demonstrated ability to eliminate manual and spreadsheet-based processes. Experience leading cross-functional teams. Strong SQL and Business Intelligence (BI) capabilities Strong leadership capability, able to influence stakeholders and drive change. What you'll get in return for your experience The ability to truly shape the systems for a world class site, enjoy a wide range of superb benefits in wonderful surroundings. A salary of up to £85,000 per annum, dependant on experience, with a bonus scheme and comprehensive benefits including : Peace of mind with Employee Life Cover , providing your nominated loved one with 2x your salary. Support from our Employee Assistance Programme , including unlimited 24/7 remote GP appointments for you and your family. Look after your wellbeing with complimentary access to our Spa and swimming pools and our exclusive benefit of 50% off Spa Treatments . Stay in shape with complimentary use of our gym and wellbeing classes. Access to our Cycle to Work scheme , supporting wellbeing and sustainable commuting. Complimentary staff meal when onsite - crafted by our dedicated kitchen team, often featuring fresh produce from our estate. Enjoy shopping in both our shops on estate and online with 30% discount for all our colleagues and free delivery for any online purchases. Complimentary garden membership for The Newt and our partner gardens, including the Eden Project, Kew Gardens and The Lost Gardens of Heligan. We value your hard work and recognise your achievements through our colleague recognition programme - Newt Awards, with the opportunity to achieve amazing rewards, including a complimentary Hotel Stay. Discover exclusive perks with discounted hotel stays for staff, accompanied by a 30% discount at our restaurants. A team that knows how to have fun with regular team engagement activities, including Fun Squad events. Up to 30 days annual leave each year for our full-time team. Please note the role is on site Monday to Friday, it would be recommended that you live within fairly easy reach of Bruton, Somerset. What's next: Send your CV to Roy Bennett at ADLIB recruitment by applying to this advert. Roy is working in partnership with The Newt on this vacancy.
Apr 28, 2026
Full time
• Join a world class and fully immersive, design led Country Estate.• Influence the future of ERP, warehouse, product and customer platforms.• Receive brilliant benefits and perks.The Newt in Somerset is far more than a luxury hotel - it's a fully immersive country estate. Guests stay within a working landscape of gardens, farmland, orchards and heritage buildings, all restored to an exceptional standard. Food is a real standout, with a true farm to table approach where much of what's served is grown or produced on the estate itself. Combined with world class gardens, a luxury spa, and a strong sense of sustainability and craftsmanship, The Newt offers a uniquely British, modern luxury experience that stands apart from traditional five star hotels. What you'll be doing We are seeking a leader with strong ERP transformation and WMS that is degree qualified in an Engineering or Manufacturing field, to lead the optimisation and development of core commerce systems and processes to enable scalable and efficient operations. The role is responsible for replacing manual workflows with integrated solutions, establishing robust data governance practices, and ensuring effective system integration across platforms. It supports continuous improvement across operational areas, including warehouse execution and digital tooling, while enabling the development of customer-facing commerce capabilities such as B2B platforms. You also be managing a team of talented staff across process engineering, development and systems project management. Key tasks: • Design and own the operating architecture across commerce systems.• Lead ERP optimisation and workflow transformation.• Establish and govern product master data as a controlled business asset.• Deliver and maintain robust system integrations (e.g. ERP to WMS).• Improve warehouse execution through systems and process enhancements.• Develop and evolve wholesale, B2B and POS platforms.• Lead, manage and develop a small, high-impact team.• Drive system adoption and ensure sustainable change across the business. What experience you'll need to apply Degree in an Engineering based field (Industrial, Systems, Mechanical, Manufacturing or similar) essential Proven experience transforming ERP environments, with food manufacturing a bonus. Experience integrating ERP and WMS systems. Demonstrated ability to eliminate manual and spreadsheet-based processes. Experience leading cross-functional teams. Strong SQL and Business Intelligence (BI) capabilities Strong leadership capability, able to influence stakeholders and drive change. What you'll get in return for your experience The ability to truly shape the systems for a world class site, enjoy a wide range of superb benefits in wonderful surroundings. A salary of up to £85,000 per annum, dependant on experience, with a bonus scheme and comprehensive benefits including : Peace of mind with Employee Life Cover , providing your nominated loved one with 2x your salary. Support from our Employee Assistance Programme , including unlimited 24/7 remote GP appointments for you and your family. Look after your wellbeing with complimentary access to our Spa and swimming pools and our exclusive benefit of 50% off Spa Treatments . Stay in shape with complimentary use of our gym and wellbeing classes. Access to our Cycle to Work scheme , supporting wellbeing and sustainable commuting. Complimentary staff meal when onsite - crafted by our dedicated kitchen team, often featuring fresh produce from our estate. Enjoy shopping in both our shops on estate and online with 30% discount for all our colleagues and free delivery for any online purchases. Complimentary garden membership for The Newt and our partner gardens, including the Eden Project, Kew Gardens and The Lost Gardens of Heligan. We value your hard work and recognise your achievements through our colleague recognition programme - Newt Awards, with the opportunity to achieve amazing rewards, including a complimentary Hotel Stay. Discover exclusive perks with discounted hotel stays for staff, accompanied by a 30% discount at our restaurants. A team that knows how to have fun with regular team engagement activities, including Fun Squad events. Up to 30 days annual leave each year for our full-time team. Please note the role is on site Monday to Friday, it would be recommended that you live within fairly easy reach of Bruton, Somerset. What's next: Send your CV to Roy Bennett at ADLIB recruitment by applying to this advert. Roy is working in partnership with The Newt on this vacancy.
Full Time Position - Competitive Salary (depending on experience) Sopwell House is a beautiful luxury Georgian country house hotel and spa located in the heart of Hertfordshire. Set within 12 acres of serene countryside, just 20 minutes from London St Pancras, the hotel offers 126 stylish rooms and suites, an award winning spa, and a range of exceptional dining experiences. Our commitment to personalised service, attention to detail, and warm hospitality has made Sopwell House a standout destination for both leisure and business guests. We are seeking a driven and experienced Rooms Division Manager to join our senior leadership team. As the Rooms Division Manager, you will be responsible for overseeing the smooth and efficient running of Front Office, Housekeeping, Concierge, Guest Relations, and Night Teams, ensuring the highest levels of guest service and operational excellence throughout. You will be a strong leader who thrives in a fast paced environment, is passionate about guest experience, and has a keen eye for detail. This is a hands on role requiring a strategic thinker with a focus on team development, process improvement, and consistent delivery of standards. Your role in our Family: Lead, motivate and support the Front Office and Night team, Housekeeping and Maintenance. Ensure the highest levels of guest satisfaction through exceptional service delivery. Drive key performance metrics including occupancy, guest feedback, and operational efficiency. Work closely with other departments including Sales, Revenue, and F&B to align strategies and maximise profitability. Develop and implement procedures to enhance the guest experience and streamline operations. Recruit, train, and mentor team members, fostering a culture of excellence and accountability. Ensure compliance with health & safety, fire regulations, and company policies. What makes you the perfect fit? Proven experience in a similar senior Rooms Division or Front of House management role, ideally in a 5-star hotel environment. A genuine passion for hospitality and delivering outstanding guest service. Strong leadership, communication, and organisational skills. Commercial awareness and a solid understanding of revenue management and budgeting. Experience working with hotel PMS (e.g., Opera, Protel, or similar systems). Hands on, approachable, and results focused with a calm and professional demeanour. The Best Bit: Discounted Food and Beverage and accommodation. 28 days holiday, plus an extra day off on your birthday. 30% discount on spa treatments and spa days. 10% discount on spa products. 'Introduce a Friend' bonus when you recommend someone to join our team. Staff meals provided on duty. Hotel discounts through our Pride of Britian affiliation. How to Apply: If you are a dedicated hospitality professional ready to take on this exciting challenge, we'd love to hear from you! Please submit your CV and cover letter, explaining why you are the perfect fit for this role. All applicants must have the right to live and work in the UK. Please be advised that if you have not received a response within 14 days, please assume that your application has not been successful on this occasion. Sopwell House is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.
Apr 28, 2026
Full time
Full Time Position - Competitive Salary (depending on experience) Sopwell House is a beautiful luxury Georgian country house hotel and spa located in the heart of Hertfordshire. Set within 12 acres of serene countryside, just 20 minutes from London St Pancras, the hotel offers 126 stylish rooms and suites, an award winning spa, and a range of exceptional dining experiences. Our commitment to personalised service, attention to detail, and warm hospitality has made Sopwell House a standout destination for both leisure and business guests. We are seeking a driven and experienced Rooms Division Manager to join our senior leadership team. As the Rooms Division Manager, you will be responsible for overseeing the smooth and efficient running of Front Office, Housekeeping, Concierge, Guest Relations, and Night Teams, ensuring the highest levels of guest service and operational excellence throughout. You will be a strong leader who thrives in a fast paced environment, is passionate about guest experience, and has a keen eye for detail. This is a hands on role requiring a strategic thinker with a focus on team development, process improvement, and consistent delivery of standards. Your role in our Family: Lead, motivate and support the Front Office and Night team, Housekeeping and Maintenance. Ensure the highest levels of guest satisfaction through exceptional service delivery. Drive key performance metrics including occupancy, guest feedback, and operational efficiency. Work closely with other departments including Sales, Revenue, and F&B to align strategies and maximise profitability. Develop and implement procedures to enhance the guest experience and streamline operations. Recruit, train, and mentor team members, fostering a culture of excellence and accountability. Ensure compliance with health & safety, fire regulations, and company policies. What makes you the perfect fit? Proven experience in a similar senior Rooms Division or Front of House management role, ideally in a 5-star hotel environment. A genuine passion for hospitality and delivering outstanding guest service. Strong leadership, communication, and organisational skills. Commercial awareness and a solid understanding of revenue management and budgeting. Experience working with hotel PMS (e.g., Opera, Protel, or similar systems). Hands on, approachable, and results focused with a calm and professional demeanour. The Best Bit: Discounted Food and Beverage and accommodation. 28 days holiday, plus an extra day off on your birthday. 30% discount on spa treatments and spa days. 10% discount on spa products. 'Introduce a Friend' bonus when you recommend someone to join our team. Staff meals provided on duty. Hotel discounts through our Pride of Britian affiliation. How to Apply: If you are a dedicated hospitality professional ready to take on this exciting challenge, we'd love to hear from you! Please submit your CV and cover letter, explaining why you are the perfect fit for this role. All applicants must have the right to live and work in the UK. Please be advised that if you have not received a response within 14 days, please assume that your application has not been successful on this occasion. Sopwell House is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.
We're seeking an exceptional Assistant General Manager to join our team at The Hero, to lead the team & elevate the guest experience at one of our flagship gastro pubs-where impeccable service, elevated dining, and timeless hospitality meet. As Assistant General Manager, you'll work side by side with the General Manager to oversee the daily operations of a vibrant, high volume gastro pub. You'll be a natural leader, a confident communicator, and a hands on operator who thrives in a fast paced environment. Benefits 50% off food and drink in our pubs for up to 4 people Every penny of service charge goes to the people who work in our restaurants, including our kitchen team. Access your tips weekly in your digital tip jar. Access to Benefits platform with hundreds of discounts on shopping, gym memberships, holidays, bars and restaurants + More 24/7 Health and wellbeing support, Access support lines anytime for your mental, physical and financial health. Celebrate your 1-year anniversarywith an overnight stay in the Cotswolds,On us! Access to Wage stream, A financial wellbeing platform, helping you manage, save and access up to 50% of your earnings in advance of payday. Earn more with our employee referral scheme. Delicious staff meals on shift. Career progression opportunities, on going training to develop yourself personally and professionally. Responsibilities Oversee daily restaurant operations, ensuring seamless service and efficiency. Recruit, train, and inspire a high performing team to deliver exceptional guest experiences. Maintain the highest standards of quality, hospitality, and compliance with health and safety regulations. Control budgets, manage costs, and work towards meeting revenue targets. Act as a visible leader, building relationships with guests and handling feedback professionally. Work closely with the management team to implement new ideas that enhance the guest experience and drive business growth. Qualifications Proven experience as an AGM, Restaurant Manager or similar Ideally you will have previous experience in fine dining or high end restaurants Strong leadership skills with the ability to motivate, manage and develop a diverse team. Positive and friendly attitude, with a willingness to work collaboratively with the team. Excellent communication and interpersonal skills. Ability to work in a fast paced environment and make decisions under pressure. A passion for delivering exceptional customer service and creating a positive experience for guests. Flexibility to work evenings, weekends, and holidays as needed
Apr 28, 2026
Full time
We're seeking an exceptional Assistant General Manager to join our team at The Hero, to lead the team & elevate the guest experience at one of our flagship gastro pubs-where impeccable service, elevated dining, and timeless hospitality meet. As Assistant General Manager, you'll work side by side with the General Manager to oversee the daily operations of a vibrant, high volume gastro pub. You'll be a natural leader, a confident communicator, and a hands on operator who thrives in a fast paced environment. Benefits 50% off food and drink in our pubs for up to 4 people Every penny of service charge goes to the people who work in our restaurants, including our kitchen team. Access your tips weekly in your digital tip jar. Access to Benefits platform with hundreds of discounts on shopping, gym memberships, holidays, bars and restaurants + More 24/7 Health and wellbeing support, Access support lines anytime for your mental, physical and financial health. Celebrate your 1-year anniversarywith an overnight stay in the Cotswolds,On us! Access to Wage stream, A financial wellbeing platform, helping you manage, save and access up to 50% of your earnings in advance of payday. Earn more with our employee referral scheme. Delicious staff meals on shift. Career progression opportunities, on going training to develop yourself personally and professionally. Responsibilities Oversee daily restaurant operations, ensuring seamless service and efficiency. Recruit, train, and inspire a high performing team to deliver exceptional guest experiences. Maintain the highest standards of quality, hospitality, and compliance with health and safety regulations. Control budgets, manage costs, and work towards meeting revenue targets. Act as a visible leader, building relationships with guests and handling feedback professionally. Work closely with the management team to implement new ideas that enhance the guest experience and drive business growth. Qualifications Proven experience as an AGM, Restaurant Manager or similar Ideally you will have previous experience in fine dining or high end restaurants Strong leadership skills with the ability to motivate, manage and develop a diverse team. Positive and friendly attitude, with a willingness to work collaboratively with the team. Excellent communication and interpersonal skills. Ability to work in a fast paced environment and make decisions under pressure. A passion for delivering exceptional customer service and creating a positive experience for guests. Flexibility to work evenings, weekends, and holidays as needed
We're seeking an exceptional Assistant General Manager to join our team at The Hero, to lead the team & elevate the guest experience at one of our flagship gastro pubs-where impeccable service, elevated dining, and timeless hospitality meet. As Assistant General Manager, you'll work side by side with the General Manager to oversee the daily operations of a vibrant, high volume gastro pub. You'll be a natural leader, a confident communicator, and a hands on operator who thrives in a fast paced environment. Benefits 50% off food and drink in our pubs for up to 4 people Every penny of service charge goes to the people who work in our restaurants, including our kitchen team. Access your tips weekly in your digital tip jar. Access to Benefits platform with hundreds of discounts on shopping, gym memberships, holidays, bars and restaurants + More 24/7 Health and wellbeing support, Access support lines anytime for your mental, physical and financial health. Celebrate your 1-year anniversarywith an overnight stay in the Cotswolds,On us! Access to Wage stream, A financial wellbeing platform, helping you manage, save and access up to 50% of your earnings in advance of payday. Earn more with our employee referral scheme. Delicious staff meals on shift. Career progression opportunities, on going training to develop yourself personally and professionally. Responsibilities Oversee daily restaurant operations, ensuring seamless service and efficiency. Recruit, train, and inspire a high performing team to deliver exceptional guest experiences. Maintain the highest standards of quality, hospitality, and compliance with health and safety regulations. Control budgets, manage costs, and work towards meeting revenue targets. Act as a visible leader, building relationships with guests and handling feedback professionally. Work closely with the management team to implement new ideas that enhance the guest experience and drive business growth. Qualifications Proven experience as an AGM, Restaurant Manager or similar Ideally you will have previous experience in fine dining or high end restaurants Strong leadership skills with the ability to motivate, manage and develop a diverse team. Positive and friendly attitude, with a willingness to work collaboratively with the team. Excellent communication and interpersonal skills. Ability to work in a fast paced environment and make decisions under pressure. A passion for delivering exceptional customer service and creating a positive experience for guests. Flexibility to work evenings, weekends, and holidays as needed
Apr 28, 2026
Full time
We're seeking an exceptional Assistant General Manager to join our team at The Hero, to lead the team & elevate the guest experience at one of our flagship gastro pubs-where impeccable service, elevated dining, and timeless hospitality meet. As Assistant General Manager, you'll work side by side with the General Manager to oversee the daily operations of a vibrant, high volume gastro pub. You'll be a natural leader, a confident communicator, and a hands on operator who thrives in a fast paced environment. Benefits 50% off food and drink in our pubs for up to 4 people Every penny of service charge goes to the people who work in our restaurants, including our kitchen team. Access your tips weekly in your digital tip jar. Access to Benefits platform with hundreds of discounts on shopping, gym memberships, holidays, bars and restaurants + More 24/7 Health and wellbeing support, Access support lines anytime for your mental, physical and financial health. Celebrate your 1-year anniversarywith an overnight stay in the Cotswolds,On us! Access to Wage stream, A financial wellbeing platform, helping you manage, save and access up to 50% of your earnings in advance of payday. Earn more with our employee referral scheme. Delicious staff meals on shift. Career progression opportunities, on going training to develop yourself personally and professionally. Responsibilities Oversee daily restaurant operations, ensuring seamless service and efficiency. Recruit, train, and inspire a high performing team to deliver exceptional guest experiences. Maintain the highest standards of quality, hospitality, and compliance with health and safety regulations. Control budgets, manage costs, and work towards meeting revenue targets. Act as a visible leader, building relationships with guests and handling feedback professionally. Work closely with the management team to implement new ideas that enhance the guest experience and drive business growth. Qualifications Proven experience as an AGM, Restaurant Manager or similar Ideally you will have previous experience in fine dining or high end restaurants Strong leadership skills with the ability to motivate, manage and develop a diverse team. Positive and friendly attitude, with a willingness to work collaboratively with the team. Excellent communication and interpersonal skills. Ability to work in a fast paced environment and make decisions under pressure. A passion for delivering exceptional customer service and creating a positive experience for guests. Flexibility to work evenings, weekends, and holidays as needed
A premier hospitality establishment in Cheltenham is seeking a Food & Beverage Manager to manage all F&B operations. Responsibilities include overseeing daily operations of the restaurant and bar, ensuring high standards of service, and leading a motivated team. The ideal candidate will have proven experience in a leadership role within the F&B sector and a passion for delivering exceptional guest service. This role requires strong financial awareness and excellent communication skills to drive performance and revenue growth.
Apr 28, 2026
Full time
A premier hospitality establishment in Cheltenham is seeking a Food & Beverage Manager to manage all F&B operations. Responsibilities include overseeing daily operations of the restaurant and bar, ensuring high standards of service, and leading a motivated team. The ideal candidate will have proven experience in a leadership role within the F&B sector and a passion for delivering exceptional guest service. This role requires strong financial awareness and excellent communication skills to drive performance and revenue growth.
Role Overview The Food & Beverage Manager is responsible for the overall management and performance of all F&B operations within the hotel. This includes delivering exceptional guest experiences, driving revenue and profitability, ensuring high standards of service, and leading and developing a high-performing team. The role requires a strong, hands on leader who leads by example and ensures all operations run smoothly in line with company standards. Key Responsibilities Operations & Service Excellence Oversee the day-to-day operations of all F&B outlets including restaurant, bar, events, and room service Ensure all Standard Operating Procedures (SOPs) are implemented and consistently followed Maintain exceptional service standards, presentation, and cleanliness across all areas Lead by example with a strong presence on the floor during service periods Guest Experience & Satisfaction Ensure every guest receives a high-quality and memorable dining experience Handle guest feedback and complaints professionally and efficiently Monitor guest satisfaction scores and implement improvements where needed Drive a culture of excellence and guest-focused service within the team Leadership & Team Development Recruit, train, and develop F&B team members, supervisors, and managers Create a positive and productive working environment Set clear expectations, conduct regular performance reviews, and provide coaching Ensure effective communication within the department and across the hotel Manage staff rotas in line with business needs and labour budgets Financial & Commercial Management Manage departmental budgets, forecasts, and financial performance Drive revenue growth through upselling, promotions, and innovative offerings Monitor costs including payroll, purchasing, and wastage Analyse financial reports and take corrective actions where necessary Work closely with Sales & Marketing to develop packages and increase business Health, Safety & Compliance Ensure full compliance with Health & Safety, Food Safety, and licensing regulations Maintain high hygiene standards in line with company and legal requirements Ensure all incidents are reported and managed according to procedures Lead and support audits and ensure all action points are completed Events & Revenue Growth Oversee delivery of conferences, banqueting, and special events Ensure seamless coordination between departments for all events Identify opportunities to grow F&B revenue and enhance guest offerings Skills & Experience Required Proven experience in an F&B Manager or similar leadership role Strong knowledge of restaurant, bar, and events operations Excellent leadership, communication, and organisational skills Strong financial and commercial awareness Ability to work under pressure in a fast-paced environment Passion for delivering exceptional guest service Personal Attributes Hands on leader who leads by example Highly motivated, proactive, and solution focused Strong attention to detail and high standards Excellent people management and team building skills Passionate about hospitality and guest experience
Apr 28, 2026
Full time
Role Overview The Food & Beverage Manager is responsible for the overall management and performance of all F&B operations within the hotel. This includes delivering exceptional guest experiences, driving revenue and profitability, ensuring high standards of service, and leading and developing a high-performing team. The role requires a strong, hands on leader who leads by example and ensures all operations run smoothly in line with company standards. Key Responsibilities Operations & Service Excellence Oversee the day-to-day operations of all F&B outlets including restaurant, bar, events, and room service Ensure all Standard Operating Procedures (SOPs) are implemented and consistently followed Maintain exceptional service standards, presentation, and cleanliness across all areas Lead by example with a strong presence on the floor during service periods Guest Experience & Satisfaction Ensure every guest receives a high-quality and memorable dining experience Handle guest feedback and complaints professionally and efficiently Monitor guest satisfaction scores and implement improvements where needed Drive a culture of excellence and guest-focused service within the team Leadership & Team Development Recruit, train, and develop F&B team members, supervisors, and managers Create a positive and productive working environment Set clear expectations, conduct regular performance reviews, and provide coaching Ensure effective communication within the department and across the hotel Manage staff rotas in line with business needs and labour budgets Financial & Commercial Management Manage departmental budgets, forecasts, and financial performance Drive revenue growth through upselling, promotions, and innovative offerings Monitor costs including payroll, purchasing, and wastage Analyse financial reports and take corrective actions where necessary Work closely with Sales & Marketing to develop packages and increase business Health, Safety & Compliance Ensure full compliance with Health & Safety, Food Safety, and licensing regulations Maintain high hygiene standards in line with company and legal requirements Ensure all incidents are reported and managed according to procedures Lead and support audits and ensure all action points are completed Events & Revenue Growth Oversee delivery of conferences, banqueting, and special events Ensure seamless coordination between departments for all events Identify opportunities to grow F&B revenue and enhance guest offerings Skills & Experience Required Proven experience in an F&B Manager or similar leadership role Strong knowledge of restaurant, bar, and events operations Excellent leadership, communication, and organisational skills Strong financial and commercial awareness Ability to work under pressure in a fast-paced environment Passion for delivering exceptional guest service Personal Attributes Hands on leader who leads by example Highly motivated, proactive, and solution focused Strong attention to detail and high standards Excellent people management and team building skills Passionate about hospitality and guest experience
UK RESIDENTIAL WELFARE MANAGER Title: Welfare Manager (Residential) Job Type: Residential, Full-Time Reports to: Centre Director Dates: June 22nd to August 1st 2026 (Possibility of extension in some centres) Country: United Kingdom Locations: London King's, London Uxbridge, Reading, Guildford, Worcester, Dover, Oxford, Edinburgh MISSION STATEMENT Move Language Ahead is committed to providing industry leading safe, educational, and cultural programmes to students from around the world. Students, families, and agents from around the world have chosen MLA for the quality of our language courses, for the established trust of our brand, and for the meticulous attention to detail in our packages. The MLA formula for a summer centre is a unique blend of many full-day and half-day excursions, an amazing activity programme and specialised language path. In this way we have broken the barriers of the traditional summer language course. MLA WELFARE AND SAFEGUARDING STATEMENT MLA is committed to the welfare and safeguarding of children, young people and adults at risk. All students should expect to feel safe within all areas of our seasonal programme. The primary concern at all times is the interests and safety of each student and the organisation takes all reasonable steps to protect children from harm, discrimination or degrading treatment and to uphold their rights. MLA staff working with young learners will all go through our safer recruitment process including online or face-to-face interviews, record checks of references and background checks, in line with the country's regulations, to ensure they are able to work with young people, provide evidence of qualifications and work experience as part of the process and according to our Safeguarding Policy, Preventing Sexual Harassment and Prevent Policy. POSITION OVERVIEW Responsible for the care, safeguarding and welfare of students. Full-time summer employment from mid-June - mid-August Responsible for all aspects of the ESL summer camp programming, including off-campus excursions and on-campus activities Represent MLA values Reports to Centre Director and Operations Manager 6 working days per week 1 day off per week Residential employment includes all meals and accommodation Possibility of extension in some centres (starting in June and/or finishing mid-August). The MLA Welfare Manager is a senior position, and the successful candidate will be a member of the school's management structure. You will be responsible for the care, safeguarding and welfare of students at MLA Summer Centre and comply with the Safeguarding Policy. You would need to liaise with others on campus to ensure that any concerns or dangers are highlighted and avoided. This position is required to reside on campus in company-provided housing and monitor the safety and well-being of international high school students attending our cultural immersion programme. Your role is about filling with joy a diverse multicultural exchange and make a lasting impact on the lives of international students. WMs are also responsible for communicating with the Centre Director and Group Leaders, as well as the venue. Summer centres are very busy places and there may be duties to perform in addition to those detailed here. REQUIREMENTS Essential Must have a UK passport/right to work in the UK, and a valid DBS (England & Wales) or PVG (Scotland). If you're based outside the UK, also a Criminal Record Check from your country of residence. Proven suitability to work with students under 18: at least 2 references. Be proficient in the use of IT. Desirable Summer School experience in the UK or in Ireland. Prior work experience as a manager. First Aid certification or willingness to obtain. Previous experience in a welfare, pastoral care, safeguarding, or student support role. Practical experience of safeguarding and child protection. Volunteering experience. Involvement in active groups (e.g. scouts, trekking, sports, etc). PERSON SPECIFICATION Ability to develop positive relationships with students, earning their trust whilst maintaining proper professional boundaries. Ability to establish excellent relationships with our clients and service providers, especially the Group Leaders bringing students from abroad. Ability to manage sensitive and confidential issues with professionalism and discretion. Excellent communication and interpersonal skills. Calm, resilient, and confident decision-making under pressure. Strong organisational and record-keeping skills. Ability to work flexibly, including evenings, weekends, and on-call duties. Willingness to undergo enhanced safeguarding checks. Team player. Ability to provide safety and welfare assistance to students. Excellent communication skills (verbal, written and interpersonal). Display absolute commitment to the highest standards of professional behaviour. Positive outlook. Enthusiasm and creativity. Ability to work long hours in a high-pressure environment. Passion for working with youth. Flexibility and adaptability. Ability to multi-task. Attention to detail. Aptitude to effectively use Microsoft Word and Excel. Ability to be pleasant, polite, and cooperative. SCHEDULE As a Welfare Manager, you'll enjoy a dynamic and flexible work schedule designed to meet the exciting demands of our programme. Shifts will vary across mornings, afternoons, evenings, and weekends, providing you with diverse working hours. Each staff member is contracted for up to 44 hours per week. At the end of every week, you'll be required to confirm and sign off on your worked hours to ensure everything is accurately recorded. KEY POSITION ACCOUNTABILITIES Complete all required, paid training/induction meetings prior to and during the programme. Review itineraries and become knowledgeable with all aspects of the programme. Complete risk assessments. Lead the delivery of high-quality welfare and pastoral support for all junior students. Act as a primary point of contact for student welfare concerns, including homesickness, wellbeing issues, and behavioural matters. Ensure students feel safe, supported, and respected throughout their stay. Monitor student wellbeing and take proactive steps to address emerging issues. Implement and uphold MLA safeguarding and child protection policies at centre level. Receive, record, and respond to safeguarding concerns in line with MLA procedures. Support the implementation of health & safety procedures related to student welfare. Oversee student medical information, medication procedures, and welfare-related risk assessments. Respond to accidents, incidents, and emergencies involving students, ensuring appropriate follow-up and documentation. Liaise with the Centre Manager and Head Office Safeguarding Team regarding serious or complex cases. Ensure all safeguarding records are accurate, confidential, and securely maintained. Use the MLA software effectively. Maintain a clean, organised and professional Centre Office. Attend meetings with Group Leaders and MLA Managers. Be sensitive to staff needs and feedback, and ensure they are being heard and addressed. Promote the welfare of students and adhere to, and comply with the Safeguarding Policy. TRAINING & CPD Complete all required pre-employment training. Attend the in-person induction training and take an active part in discussions. Read and understand MLA policies sent during the recruitment process. Read, understand and adhere to the guidelines set out in your Handbook. Be open to feedback during appraisals and set your own developmental goals for you to work on during your time with MLA. Request guidance on and actively seek professional development to improve your skills. Work with the MLA Management Team in designing necessary on-site training. Carry out inductions and training for Activity Leaders. Carry out two staff appraisals in line with the MLA guidelines. ADMINISTRATIVE DUTIES Maintain accurate lists of students' medical needs, histories, and dietary requirements. Maintain the MLA software files with detailed housing, dining, and facilities usage. Support the Centre Admin in the reporting of campus damages. Oversee the maintenance requests by group leaders and students and ensure they are communicated and completed by the campus partners. Complete all Risk Assessments. Maintain the Centre Noticeboard providing accurate information and announcements to Group Leaders and students. Attend regular staff meetings to maintain good communication and positive morale. SAFEGUARDING & WELFARE Promoting the welfare of students and adhere to, and comply with the Safeguarding Policy. Constantly monitor student and staff safety and welfare, addressing any concerns promptly and effectively. Assist the Centre Director and Welfare Manager with communicating to staff and guests site-specific emergency evacuation and preparedness plans. Maintain 24-hour on-call emergency assistance for the centre. . click apply for full job details
Apr 27, 2026
Full time
UK RESIDENTIAL WELFARE MANAGER Title: Welfare Manager (Residential) Job Type: Residential, Full-Time Reports to: Centre Director Dates: June 22nd to August 1st 2026 (Possibility of extension in some centres) Country: United Kingdom Locations: London King's, London Uxbridge, Reading, Guildford, Worcester, Dover, Oxford, Edinburgh MISSION STATEMENT Move Language Ahead is committed to providing industry leading safe, educational, and cultural programmes to students from around the world. Students, families, and agents from around the world have chosen MLA for the quality of our language courses, for the established trust of our brand, and for the meticulous attention to detail in our packages. The MLA formula for a summer centre is a unique blend of many full-day and half-day excursions, an amazing activity programme and specialised language path. In this way we have broken the barriers of the traditional summer language course. MLA WELFARE AND SAFEGUARDING STATEMENT MLA is committed to the welfare and safeguarding of children, young people and adults at risk. All students should expect to feel safe within all areas of our seasonal programme. The primary concern at all times is the interests and safety of each student and the organisation takes all reasonable steps to protect children from harm, discrimination or degrading treatment and to uphold their rights. MLA staff working with young learners will all go through our safer recruitment process including online or face-to-face interviews, record checks of references and background checks, in line with the country's regulations, to ensure they are able to work with young people, provide evidence of qualifications and work experience as part of the process and according to our Safeguarding Policy, Preventing Sexual Harassment and Prevent Policy. POSITION OVERVIEW Responsible for the care, safeguarding and welfare of students. Full-time summer employment from mid-June - mid-August Responsible for all aspects of the ESL summer camp programming, including off-campus excursions and on-campus activities Represent MLA values Reports to Centre Director and Operations Manager 6 working days per week 1 day off per week Residential employment includes all meals and accommodation Possibility of extension in some centres (starting in June and/or finishing mid-August). The MLA Welfare Manager is a senior position, and the successful candidate will be a member of the school's management structure. You will be responsible for the care, safeguarding and welfare of students at MLA Summer Centre and comply with the Safeguarding Policy. You would need to liaise with others on campus to ensure that any concerns or dangers are highlighted and avoided. This position is required to reside on campus in company-provided housing and monitor the safety and well-being of international high school students attending our cultural immersion programme. Your role is about filling with joy a diverse multicultural exchange and make a lasting impact on the lives of international students. WMs are also responsible for communicating with the Centre Director and Group Leaders, as well as the venue. Summer centres are very busy places and there may be duties to perform in addition to those detailed here. REQUIREMENTS Essential Must have a UK passport/right to work in the UK, and a valid DBS (England & Wales) or PVG (Scotland). If you're based outside the UK, also a Criminal Record Check from your country of residence. Proven suitability to work with students under 18: at least 2 references. Be proficient in the use of IT. Desirable Summer School experience in the UK or in Ireland. Prior work experience as a manager. First Aid certification or willingness to obtain. Previous experience in a welfare, pastoral care, safeguarding, or student support role. Practical experience of safeguarding and child protection. Volunteering experience. Involvement in active groups (e.g. scouts, trekking, sports, etc). PERSON SPECIFICATION Ability to develop positive relationships with students, earning their trust whilst maintaining proper professional boundaries. Ability to establish excellent relationships with our clients and service providers, especially the Group Leaders bringing students from abroad. Ability to manage sensitive and confidential issues with professionalism and discretion. Excellent communication and interpersonal skills. Calm, resilient, and confident decision-making under pressure. Strong organisational and record-keeping skills. Ability to work flexibly, including evenings, weekends, and on-call duties. Willingness to undergo enhanced safeguarding checks. Team player. Ability to provide safety and welfare assistance to students. Excellent communication skills (verbal, written and interpersonal). Display absolute commitment to the highest standards of professional behaviour. Positive outlook. Enthusiasm and creativity. Ability to work long hours in a high-pressure environment. Passion for working with youth. Flexibility and adaptability. Ability to multi-task. Attention to detail. Aptitude to effectively use Microsoft Word and Excel. Ability to be pleasant, polite, and cooperative. SCHEDULE As a Welfare Manager, you'll enjoy a dynamic and flexible work schedule designed to meet the exciting demands of our programme. Shifts will vary across mornings, afternoons, evenings, and weekends, providing you with diverse working hours. Each staff member is contracted for up to 44 hours per week. At the end of every week, you'll be required to confirm and sign off on your worked hours to ensure everything is accurately recorded. KEY POSITION ACCOUNTABILITIES Complete all required, paid training/induction meetings prior to and during the programme. Review itineraries and become knowledgeable with all aspects of the programme. Complete risk assessments. Lead the delivery of high-quality welfare and pastoral support for all junior students. Act as a primary point of contact for student welfare concerns, including homesickness, wellbeing issues, and behavioural matters. Ensure students feel safe, supported, and respected throughout their stay. Monitor student wellbeing and take proactive steps to address emerging issues. Implement and uphold MLA safeguarding and child protection policies at centre level. Receive, record, and respond to safeguarding concerns in line with MLA procedures. Support the implementation of health & safety procedures related to student welfare. Oversee student medical information, medication procedures, and welfare-related risk assessments. Respond to accidents, incidents, and emergencies involving students, ensuring appropriate follow-up and documentation. Liaise with the Centre Manager and Head Office Safeguarding Team regarding serious or complex cases. Ensure all safeguarding records are accurate, confidential, and securely maintained. Use the MLA software effectively. Maintain a clean, organised and professional Centre Office. Attend meetings with Group Leaders and MLA Managers. Be sensitive to staff needs and feedback, and ensure they are being heard and addressed. Promote the welfare of students and adhere to, and comply with the Safeguarding Policy. TRAINING & CPD Complete all required pre-employment training. Attend the in-person induction training and take an active part in discussions. Read and understand MLA policies sent during the recruitment process. Read, understand and adhere to the guidelines set out in your Handbook. Be open to feedback during appraisals and set your own developmental goals for you to work on during your time with MLA. Request guidance on and actively seek professional development to improve your skills. Work with the MLA Management Team in designing necessary on-site training. Carry out inductions and training for Activity Leaders. Carry out two staff appraisals in line with the MLA guidelines. ADMINISTRATIVE DUTIES Maintain accurate lists of students' medical needs, histories, and dietary requirements. Maintain the MLA software files with detailed housing, dining, and facilities usage. Support the Centre Admin in the reporting of campus damages. Oversee the maintenance requests by group leaders and students and ensure they are communicated and completed by the campus partners. Complete all Risk Assessments. Maintain the Centre Noticeboard providing accurate information and announcements to Group Leaders and students. Attend regular staff meetings to maintain good communication and positive morale. SAFEGUARDING & WELFARE Promoting the welfare of students and adhere to, and comply with the Safeguarding Policy. Constantly monitor student and staff safety and welfare, addressing any concerns promptly and effectively. Assist the Centre Director and Welfare Manager with communicating to staff and guests site-specific emergency evacuation and preparedness plans. Maintain 24-hour on-call emergency assistance for the centre. . click apply for full job details
Barons Eden - Commercial
Moreton-in-marsh, Gloucestershire
Group Head of Procurement Location: Moreton-in-Marsh, with travel to Multi-site (across Barons Eden properties) Contract: Full-Time, Permanent At Barons Eden, we're passionate about creating exceptional experiences that nurture the wellbeing of our guests and our people. From award winning spas to thoughtfully curated hospitality, every detail matters. To support the next chapter of our journey, we're looking for a Group Head of Procurement who will help shape how we source, partner, and deliver excellence across our portfolio. About the Role The Group Head of Procurement will lead the execution of a group wide procurement strategy that strengthens our commercial performance while enhancing our renowned guest experience, ensuring consistent supply, value led supplier relationships, cost efficiency, and quality across all locations. This role is central to supporting guest experience by securing high quality products and services - embedding consistency, rigour, and commercial insight into all procurement activity, spanning spa products, food and beverage, consumables, FF&E, utilities, technology, and capital projects while ensuring quality, sustainability, and operational efficiency remain at the forefront. Collaborating closely with multiple functions & business leaders, the incumbent will implement best practice procurement processes, negotiate contracts, and drive value through optimal sourcing. Key Responsibilities Leadership Contributing to the development and drive the implementation of a cohesive procurement strategy aligned with Barons Eden's long term vision and commercial objectives. Leading category planning across key spend areas, including F&B, spa products, FF&E, consumables, maintenance, utilities, professional services, and technology. Supporting capital projects from a procurement standpoint, offering expertise and guidance rather than direct project leadership. Operations Overseeing sourcing, evaluation, tendering, purchasing, and contract negotiation processes across the group. Ensuring compliance and consistency in procurement processes, documentation, and approvals, championing best practice and centralised system adoption. Leading procurement involvement in refurbishment and capital projects, ensuring timelines, budgets, and specifications are successfully met. Driving cost optimisation across all purchasing categories while safeguarding quality and guest standards. Collaborating with BI team to analyse spend patterns and identify savings opportunities across sites. Ensuring pricing consistency and contract adherence across the hotel and spa estate. Monitoring and analysing procurement performance spend data, savings delivery, category insights to support informed decision-making. Collaborating with Finance & Managing Directors to monitor budgets, forecasting, and cashflow planning linked to procurement activity. Supplier & Contract Management Building and maintaining strong, collaborative supplier partnerships that reflect our commitment to quality, sustainability, and innovation. Establishing KPI frameworks, SLAs, and structured performance review processes to ensure excellence and contractual compliance. Maintaining oversight of supply chain risk, including modern slavery considerations, ethical sourcing and supply chain resilience. Developing and embed a robust supplier governance framework covering selection, due diligence, performance management, and exit planning. Championing continuous improvement, value engineering, and cost optimisation without compromising quality or guest experience. Maintaining accurate procurement records, product specifications, and supply contracts. People & Culture Championing a continuous improvement approach, working closely with Managing Directors and departmental leaders to ensure purchasing decisions reflect operational needs and guest expectations. Promoting procurement best practice across the organisation, ensuring policies, processes, and training are effectively communicated and embedded. Leading initiatives to source sustainable, ethical, and environmentally conscious products. Reducing waste, packaging, and carbon footprint through smarter procurement decisions. Partnering with suppliers to introduce eco friendly product ranges for spa, housekeeping, and Food & Beverage. About You You will be a commercially astute procurement leader with experience operating at group or multi site level, ideally within hospitality, leisure, retail, or a similarly complex environment. You'll bring: Have proven experience delivering procurement strategies across diverse spend categories. Have excellent contract negotiation and supplier management capability. Have a data driven, analytical mindset with the ability to turn insight into action. Have confidence influencing senior stakeholders across finance and operations. Have a passion for quality, sustainability, and continuous improvement. Have a pragmatic, collaborative approach with the credibility to drive change. Please note: sponsorship will not be provided for this role. Applicants must have the right to work in the UK and not require future sponsorship. Why Join Us You'll be part of a forward thinking, values led organisation where people are at the heart of everything we do. We're proud of our culture, our heritage, and our commitment to delivering extraordinary experiences. As Group Head of Procurement, you'll play a key role in shaping our future and championing excellence across every area of our operations. Competitive salary and bonus potential. Death in Service. Private Medical Cover. Complimentary use of our luxury leisure and spa facilities. Free on site parking. Refer a friend scheme. Discounts on overnight stays and spa days. 30% discount on food and beverage. 20% off on site shops. Excellent induction and ongoing training. Perkbox online benefits and discounts. A supportive, inclusive and inspiring work environment with real development opportunities.
Apr 27, 2026
Full time
Group Head of Procurement Location: Moreton-in-Marsh, with travel to Multi-site (across Barons Eden properties) Contract: Full-Time, Permanent At Barons Eden, we're passionate about creating exceptional experiences that nurture the wellbeing of our guests and our people. From award winning spas to thoughtfully curated hospitality, every detail matters. To support the next chapter of our journey, we're looking for a Group Head of Procurement who will help shape how we source, partner, and deliver excellence across our portfolio. About the Role The Group Head of Procurement will lead the execution of a group wide procurement strategy that strengthens our commercial performance while enhancing our renowned guest experience, ensuring consistent supply, value led supplier relationships, cost efficiency, and quality across all locations. This role is central to supporting guest experience by securing high quality products and services - embedding consistency, rigour, and commercial insight into all procurement activity, spanning spa products, food and beverage, consumables, FF&E, utilities, technology, and capital projects while ensuring quality, sustainability, and operational efficiency remain at the forefront. Collaborating closely with multiple functions & business leaders, the incumbent will implement best practice procurement processes, negotiate contracts, and drive value through optimal sourcing. Key Responsibilities Leadership Contributing to the development and drive the implementation of a cohesive procurement strategy aligned with Barons Eden's long term vision and commercial objectives. Leading category planning across key spend areas, including F&B, spa products, FF&E, consumables, maintenance, utilities, professional services, and technology. Supporting capital projects from a procurement standpoint, offering expertise and guidance rather than direct project leadership. Operations Overseeing sourcing, evaluation, tendering, purchasing, and contract negotiation processes across the group. Ensuring compliance and consistency in procurement processes, documentation, and approvals, championing best practice and centralised system adoption. Leading procurement involvement in refurbishment and capital projects, ensuring timelines, budgets, and specifications are successfully met. Driving cost optimisation across all purchasing categories while safeguarding quality and guest standards. Collaborating with BI team to analyse spend patterns and identify savings opportunities across sites. Ensuring pricing consistency and contract adherence across the hotel and spa estate. Monitoring and analysing procurement performance spend data, savings delivery, category insights to support informed decision-making. Collaborating with Finance & Managing Directors to monitor budgets, forecasting, and cashflow planning linked to procurement activity. Supplier & Contract Management Building and maintaining strong, collaborative supplier partnerships that reflect our commitment to quality, sustainability, and innovation. Establishing KPI frameworks, SLAs, and structured performance review processes to ensure excellence and contractual compliance. Maintaining oversight of supply chain risk, including modern slavery considerations, ethical sourcing and supply chain resilience. Developing and embed a robust supplier governance framework covering selection, due diligence, performance management, and exit planning. Championing continuous improvement, value engineering, and cost optimisation without compromising quality or guest experience. Maintaining accurate procurement records, product specifications, and supply contracts. People & Culture Championing a continuous improvement approach, working closely with Managing Directors and departmental leaders to ensure purchasing decisions reflect operational needs and guest expectations. Promoting procurement best practice across the organisation, ensuring policies, processes, and training are effectively communicated and embedded. Leading initiatives to source sustainable, ethical, and environmentally conscious products. Reducing waste, packaging, and carbon footprint through smarter procurement decisions. Partnering with suppliers to introduce eco friendly product ranges for spa, housekeeping, and Food & Beverage. About You You will be a commercially astute procurement leader with experience operating at group or multi site level, ideally within hospitality, leisure, retail, or a similarly complex environment. You'll bring: Have proven experience delivering procurement strategies across diverse spend categories. Have excellent contract negotiation and supplier management capability. Have a data driven, analytical mindset with the ability to turn insight into action. Have confidence influencing senior stakeholders across finance and operations. Have a passion for quality, sustainability, and continuous improvement. Have a pragmatic, collaborative approach with the credibility to drive change. Please note: sponsorship will not be provided for this role. Applicants must have the right to work in the UK and not require future sponsorship. Why Join Us You'll be part of a forward thinking, values led organisation where people are at the heart of everything we do. We're proud of our culture, our heritage, and our commitment to delivering extraordinary experiences. As Group Head of Procurement, you'll play a key role in shaping our future and championing excellence across every area of our operations. Competitive salary and bonus potential. Death in Service. Private Medical Cover. Complimentary use of our luxury leisure and spa facilities. Free on site parking. Refer a friend scheme. Discounts on overnight stays and spa days. 30% discount on food and beverage. 20% off on site shops. Excellent induction and ongoing training. Perkbox online benefits and discounts. A supportive, inclusive and inspiring work environment with real development opportunities.
A leading hospitality provider in Scotland seeks a Deputy General Manager to support team leadership and enhance guest experiences. The successful candidate will manage daily operations, deliver top-notch service, and ensure high standards in the absence of the General Manager. The role offers a fair wage, enhanced earnings from service charges, and generous perks, including free meals and wellbeing services. Join a team committed to making hospitality better for everyone involved.
Apr 27, 2026
Full time
A leading hospitality provider in Scotland seeks a Deputy General Manager to support team leadership and enhance guest experiences. The successful candidate will manage daily operations, deliver top-notch service, and ensure high standards in the absence of the General Manager. The role offers a fair wage, enhanced earnings from service charges, and generous perks, including free meals and wellbeing services. Join a team committed to making hospitality better for everyone involved.
Regional People Partner (South West) Location: South West England (field-based with regular travel across the region) Reporting to: Head of People Salary: Up to £45,000 DOE + generous car allowance Contract: Full time, permanent About Harbour Hotels Harbour Hotels is a collection of luxury leisure hotels set in some of the most desirable coastal and countryside locations across the UK. We pride ourselves on delivering exceptional guest experiences, underpinned by committed, engaged and well-supported teams. Our People function plays a vital role in enabling our General Managers and hotel leadership teams to deliver high-performing, compliant and people-focused operations. The Role We are looking for an experienced Regional People Partner to support our hotels across the South West region. This is a true HR Business Partner role, with a strong operational focus and significant exposure to Employee Relations across the group. You will act as a trusted partner to General Managers, providing pragmatic, commercially minded HR support while ensuring consistent application of policies, procedures and best practice across the collection. Working closely with our retained HR consultancy (who provide day to day advisory support), this role focuses on ownership, coaching, hands on HR operations and people strategy delivery. You'll join a small, collaborative HR team and report directly to the Head of People, with a high degree of autonomy to manage your own diary and regional priorities. This is a busy, varied and highly visible role, ideal for an HR generalist who enjoys being in the business, developing ER expertise and supporting leaders in a fast paced, multi site environment. Key Responsibilities HR Business Partnering & Operational Support Act as the primary People Partner for General Managers in the South West region, building strong, credible relationships Provide hands on HR support across the full employee lifecycle Coach and influence leaders to effectively manage people matters in line with policy, best practice and company values Ensure consistent application of HR policies, procedures and employment legislation Employee Relations (Group-Wide) Support complex and high-risk ER cases across the Harbour Hotels collection, working in partnership with our HR consultancy Guide and coach managers through investigations, disciplinaries, grievances, absences and performance management Develop the ER capability of General Managers and senior hotel leaders Compliance & Governance Ensure all team members have valid and up to date Right to Work documentation Drive compliance with employment law, company policies and internal standards Support audits and ensure hotels remain aligned with people-related regulatory requirements People Systems & Data Ensure hotels are using People Systems correctly and consistently Support system adoption, data accuracy and adherence to processes Use people data to identify trends, risks and opportunities within the region Learning & Development Deliver and support HR-related training workshops for hotel leadership teams Identify people capability gaps and work with the Head of People to develop solutions People Strategy & Projects Support the delivery of the wider People Strategy across the region Contribute to HR policy development, review and implementation Partner on HR projects and initiatives as required Travel Requirements Regular weekly travel across hotels in the South West Occasional travel to South East locations and Head Office meetings About You You'll be a confident, proactive HR generalist who enjoys variety, autonomy and building relationships in the business. Essential CIPD Level 5 Proven experience in a multi-site HR role Strong hands on HR operational and ER experience Ability to self manage, prioritise and work autonomously Confident coaching senior leaders and influencing decision making Full UK driving licence Desirable Experience within hospitality, ideally luxury leisure hotels Alternatively, background in retail or other fast paced, customer focused, multi site environments Experience working alongside external HR consultants What's in It for You Competitive salary up to £45,000 DOE Generous car allowance High level of autonomy to manage your own diary and region Significant exposure to complex ER and strategic HR activity Supportive Head of People and close knit HR team Opportunity to make a visible impact across a growing luxury hotel collection
Apr 27, 2026
Full time
Regional People Partner (South West) Location: South West England (field-based with regular travel across the region) Reporting to: Head of People Salary: Up to £45,000 DOE + generous car allowance Contract: Full time, permanent About Harbour Hotels Harbour Hotels is a collection of luxury leisure hotels set in some of the most desirable coastal and countryside locations across the UK. We pride ourselves on delivering exceptional guest experiences, underpinned by committed, engaged and well-supported teams. Our People function plays a vital role in enabling our General Managers and hotel leadership teams to deliver high-performing, compliant and people-focused operations. The Role We are looking for an experienced Regional People Partner to support our hotels across the South West region. This is a true HR Business Partner role, with a strong operational focus and significant exposure to Employee Relations across the group. You will act as a trusted partner to General Managers, providing pragmatic, commercially minded HR support while ensuring consistent application of policies, procedures and best practice across the collection. Working closely with our retained HR consultancy (who provide day to day advisory support), this role focuses on ownership, coaching, hands on HR operations and people strategy delivery. You'll join a small, collaborative HR team and report directly to the Head of People, with a high degree of autonomy to manage your own diary and regional priorities. This is a busy, varied and highly visible role, ideal for an HR generalist who enjoys being in the business, developing ER expertise and supporting leaders in a fast paced, multi site environment. Key Responsibilities HR Business Partnering & Operational Support Act as the primary People Partner for General Managers in the South West region, building strong, credible relationships Provide hands on HR support across the full employee lifecycle Coach and influence leaders to effectively manage people matters in line with policy, best practice and company values Ensure consistent application of HR policies, procedures and employment legislation Employee Relations (Group-Wide) Support complex and high-risk ER cases across the Harbour Hotels collection, working in partnership with our HR consultancy Guide and coach managers through investigations, disciplinaries, grievances, absences and performance management Develop the ER capability of General Managers and senior hotel leaders Compliance & Governance Ensure all team members have valid and up to date Right to Work documentation Drive compliance with employment law, company policies and internal standards Support audits and ensure hotels remain aligned with people-related regulatory requirements People Systems & Data Ensure hotels are using People Systems correctly and consistently Support system adoption, data accuracy and adherence to processes Use people data to identify trends, risks and opportunities within the region Learning & Development Deliver and support HR-related training workshops for hotel leadership teams Identify people capability gaps and work with the Head of People to develop solutions People Strategy & Projects Support the delivery of the wider People Strategy across the region Contribute to HR policy development, review and implementation Partner on HR projects and initiatives as required Travel Requirements Regular weekly travel across hotels in the South West Occasional travel to South East locations and Head Office meetings About You You'll be a confident, proactive HR generalist who enjoys variety, autonomy and building relationships in the business. Essential CIPD Level 5 Proven experience in a multi-site HR role Strong hands on HR operational and ER experience Ability to self manage, prioritise and work autonomously Confident coaching senior leaders and influencing decision making Full UK driving licence Desirable Experience within hospitality, ideally luxury leisure hotels Alternatively, background in retail or other fast paced, customer focused, multi site environments Experience working alongside external HR consultants What's in It for You Competitive salary up to £45,000 DOE Generous car allowance High level of autonomy to manage your own diary and region Significant exposure to complex ER and strategic HR activity Supportive Head of People and close knit HR team Opportunity to make a visible impact across a growing luxury hotel collection
