St John Ambulance is seeking an exceptional Chief Information Officer to join the Executive Leadership Team and lead the charity's digital, data and technology agenda at a time of significant organisational transformation. Reporting directly to the Chief Executive, the CIO will hold full accountability for delivering St John's technology roadmap and driving enterprise-wide digital transformation. The role will ensure that technology, digital and data platforms are safe, resilient, compliant and future-ready, supporting a modern, high-quality digital working environment for staff and volunteers and enabling effective strategic and operational decision-making. The CIO will provide executive leadership across digital transformation, core technology services, data and insight, cyber security and information governance, and will lead the organisation's programme management function. A key focus will be embedding a data-informed culture and the responsible, ethical adoption of emerging technologies, including artificial intelligence, while maintaining strong governance, safeguarding and public trust. The successful candidate will bring: A compelling track record as a board-level or senior executive leader within a complex organisation. Deep experience leading digital, data and technology services at scale, ideally in similarly complex or mission-led environments. Proven success delivering large-scale, cross-organisational transformation and change portfolios. Experience of working with volunteer-based or people-powered organisations. Strong leadership presence with the ability to engage, influence and build trust across diverse stakeholder groups, underpinned by a values-led and emotionally intelligent leadership style. This role is nationwide, with travel around the UK. This is a rare opportunity to shape the digital future of a nationally recognised charity and to play a critical role in strengthening community health resilience through technology, data and innovation.
Apr 30, 2026
Full time
St John Ambulance is seeking an exceptional Chief Information Officer to join the Executive Leadership Team and lead the charity's digital, data and technology agenda at a time of significant organisational transformation. Reporting directly to the Chief Executive, the CIO will hold full accountability for delivering St John's technology roadmap and driving enterprise-wide digital transformation. The role will ensure that technology, digital and data platforms are safe, resilient, compliant and future-ready, supporting a modern, high-quality digital working environment for staff and volunteers and enabling effective strategic and operational decision-making. The CIO will provide executive leadership across digital transformation, core technology services, data and insight, cyber security and information governance, and will lead the organisation's programme management function. A key focus will be embedding a data-informed culture and the responsible, ethical adoption of emerging technologies, including artificial intelligence, while maintaining strong governance, safeguarding and public trust. The successful candidate will bring: A compelling track record as a board-level or senior executive leader within a complex organisation. Deep experience leading digital, data and technology services at scale, ideally in similarly complex or mission-led environments. Proven success delivering large-scale, cross-organisational transformation and change portfolios. Experience of working with volunteer-based or people-powered organisations. Strong leadership presence with the ability to engage, influence and build trust across diverse stakeholder groups, underpinned by a values-led and emotionally intelligent leadership style. This role is nationwide, with travel around the UK. This is a rare opportunity to shape the digital future of a nationally recognised charity and to play a critical role in strengthening community health resilience through technology, data and innovation.
St John Ambulance is seeking an exceptional Chief Information Officer to join the Executive Leadership Team and lead the charity's digital, data and technology agenda at a time of significant organisational transformation. Reporting directly to the Chief Executive, the CIO will hold full accountability for delivering St John's technology roadmap and driving enterprise-wide digital transformation. The role will ensure that technology, digital and data platforms are safe, resilient, compliant and future-ready, supporting a modern, high-quality digital working environment for staff and volunteers and enabling effective strategic and operational decision-making. The CIO will provide executive leadership across digital transformation, core technology services, data and insight, cyber security and information governance, and will lead the organisation's programme management function. A key focus will be embedding a data-informed culture and the responsible, ethical adoption of emerging technologies, including artificial intelligence, while maintaining strong governance, safeguarding and public trust. The successful candidate will bring: A compelling track record as a board-level or senior executive leader within a complex organisation. Deep experience leading digital, data and technology services at scale, ideally in similarly complex or mission-led environments. Proven success delivering large-scale, cross-organisational transformation and change portfolios. Experience of working with volunteer-based or people-powered organisations. Strong leadership presence with the ability to engage, influence and build trust across diverse stakeholder groups, underpinned by a values-led and emotionally intelligent leadership style. This role is nationwide, with travel around the UK. This is a rare opportunity to shape the digital future of a nationally recognised charity and to play a critical role in strengthening community health resilience through technology, data and innovation.
Apr 30, 2026
Full time
St John Ambulance is seeking an exceptional Chief Information Officer to join the Executive Leadership Team and lead the charity's digital, data and technology agenda at a time of significant organisational transformation. Reporting directly to the Chief Executive, the CIO will hold full accountability for delivering St John's technology roadmap and driving enterprise-wide digital transformation. The role will ensure that technology, digital and data platforms are safe, resilient, compliant and future-ready, supporting a modern, high-quality digital working environment for staff and volunteers and enabling effective strategic and operational decision-making. The CIO will provide executive leadership across digital transformation, core technology services, data and insight, cyber security and information governance, and will lead the organisation's programme management function. A key focus will be embedding a data-informed culture and the responsible, ethical adoption of emerging technologies, including artificial intelligence, while maintaining strong governance, safeguarding and public trust. The successful candidate will bring: A compelling track record as a board-level or senior executive leader within a complex organisation. Deep experience leading digital, data and technology services at scale, ideally in similarly complex or mission-led environments. Proven success delivering large-scale, cross-organisational transformation and change portfolios. Experience of working with volunteer-based or people-powered organisations. Strong leadership presence with the ability to engage, influence and build trust across diverse stakeholder groups, underpinned by a values-led and emotionally intelligent leadership style. This role is nationwide, with travel around the UK. This is a rare opportunity to shape the digital future of a nationally recognised charity and to play a critical role in strengthening community health resilience through technology, data and innovation.
St John Ambulance is seeking an exceptional Chief Information Officer to join the Executive Leadership Team and lead the charity's digital, data and technology agenda at a time of significant organisational transformation. Reporting directly to the Chief Executive, the CIO will hold full accountability for delivering St John's technology roadmap and driving enterprise-wide digital transformation. The role will ensure that technology, digital and data platforms are safe, resilient, compliant and future-ready, supporting a modern, high-quality digital working environment for staff and volunteers and enabling effective strategic and operational decision-making. The CIO will provide executive leadership across digital transformation, core technology services, data and insight, cyber security and information governance, and will lead the organisation's programme management function. A key focus will be embedding a data-informed culture and the responsible, ethical adoption of emerging technologies, including artificial intelligence, while maintaining strong governance, safeguarding and public trust. The successful candidate will bring: A compelling track record as a board-level or senior executive leader within a complex organisation. Deep experience leading digital, data and technology services at scale, ideally in similarly complex or mission-led environments. Proven success delivering large-scale, cross-organisational transformation and change portfolios. Experience of working with volunteer-based or people-powered organisations. Strong leadership presence with the ability to engage, influence and build trust across diverse stakeholder groups, underpinned by a values-led and emotionally intelligent leadership style. This role is nationwide, with travel around the UK. This is a rare opportunity to shape the digital future of a nationally recognised charity and to play a critical role in strengthening community health resilience through technology, data and innovation.
Apr 30, 2026
Full time
St John Ambulance is seeking an exceptional Chief Information Officer to join the Executive Leadership Team and lead the charity's digital, data and technology agenda at a time of significant organisational transformation. Reporting directly to the Chief Executive, the CIO will hold full accountability for delivering St John's technology roadmap and driving enterprise-wide digital transformation. The role will ensure that technology, digital and data platforms are safe, resilient, compliant and future-ready, supporting a modern, high-quality digital working environment for staff and volunteers and enabling effective strategic and operational decision-making. The CIO will provide executive leadership across digital transformation, core technology services, data and insight, cyber security and information governance, and will lead the organisation's programme management function. A key focus will be embedding a data-informed culture and the responsible, ethical adoption of emerging technologies, including artificial intelligence, while maintaining strong governance, safeguarding and public trust. The successful candidate will bring: A compelling track record as a board-level or senior executive leader within a complex organisation. Deep experience leading digital, data and technology services at scale, ideally in similarly complex or mission-led environments. Proven success delivering large-scale, cross-organisational transformation and change portfolios. Experience of working with volunteer-based or people-powered organisations. Strong leadership presence with the ability to engage, influence and build trust across diverse stakeholder groups, underpinned by a values-led and emotionally intelligent leadership style. This role is nationwide, with travel around the UK. This is a rare opportunity to shape the digital future of a nationally recognised charity and to play a critical role in strengthening community health resilience through technology, data and innovation.
St John Ambulance is seeking an exceptional Chief Information Officer to join the Executive Leadership Team and lead the charity's digital, data and technology agenda at a time of significant organisational transformation. Reporting directly to the Chief Executive, the CIO will hold full accountability for delivering St John's technology roadmap and driving enterprise-wide digital transformation. The role will ensure that technology, digital and data platforms are safe, resilient, compliant and future-ready, supporting a modern, high-quality digital working environment for staff and volunteers and enabling effective strategic and operational decision-making. The CIO will provide executive leadership across digital transformation, core technology services, data and insight, cyber security and information governance, and will lead the organisation's programme management function. A key focus will be embedding a data-informed culture and the responsible, ethical adoption of emerging technologies, including artificial intelligence, while maintaining strong governance, safeguarding and public trust. The successful candidate will bring: A compelling track record as a board-level or senior executive leader within a complex organisation. Deep experience leading digital, data and technology services at scale, ideally in similarly complex or mission-led environments. Proven success delivering large-scale, cross-organisational transformation and change portfolios. Experience of working with volunteer-based or people-powered organisations. Strong leadership presence with the ability to engage, influence and build trust across diverse stakeholder groups, underpinned by a values-led and emotionally intelligent leadership style. This role is nationwide, with travel around the UK. This is a rare opportunity to shape the digital future of a nationally recognised charity and to play a critical role in strengthening community health resilience through technology, data and innovation.
Apr 30, 2026
Full time
St John Ambulance is seeking an exceptional Chief Information Officer to join the Executive Leadership Team and lead the charity's digital, data and technology agenda at a time of significant organisational transformation. Reporting directly to the Chief Executive, the CIO will hold full accountability for delivering St John's technology roadmap and driving enterprise-wide digital transformation. The role will ensure that technology, digital and data platforms are safe, resilient, compliant and future-ready, supporting a modern, high-quality digital working environment for staff and volunteers and enabling effective strategic and operational decision-making. The CIO will provide executive leadership across digital transformation, core technology services, data and insight, cyber security and information governance, and will lead the organisation's programme management function. A key focus will be embedding a data-informed culture and the responsible, ethical adoption of emerging technologies, including artificial intelligence, while maintaining strong governance, safeguarding and public trust. The successful candidate will bring: A compelling track record as a board-level or senior executive leader within a complex organisation. Deep experience leading digital, data and technology services at scale, ideally in similarly complex or mission-led environments. Proven success delivering large-scale, cross-organisational transformation and change portfolios. Experience of working with volunteer-based or people-powered organisations. Strong leadership presence with the ability to engage, influence and build trust across diverse stakeholder groups, underpinned by a values-led and emotionally intelligent leadership style. This role is nationwide, with travel around the UK. This is a rare opportunity to shape the digital future of a nationally recognised charity and to play a critical role in strengthening community health resilience through technology, data and innovation.
Chief Financial Officer, UKRI Contract Term: This is a permanent, open-ended position. Location: London or Swindon. Please note, this role includes regular travel to sites across the UK and international travel on occasion Direct Reports: The postholder will have line management responsibility for 7 direct reports which includes roles such as Chief Information Officer, Finance Director and General Counsel & Head of Legal. Availability: Successful candidates will be encouraged to take up their appointment as soon as possible, following the successful completion of pre-appointment checks and security clearance. Security Level: The successful candidate must hold, or be willing to undergo, Developed Vetting (DV) security clearance. Please note that UKRI reserves the right to initiate or repeat security screening as required during the course of employment. Closing Date: 23:55 on Sunday 7th June 2026. About UKRI Launched in 2018, UKRI is an independent, non-departmental public body, which invests £10 billion per annum in research and innovation. We bring together nine executive council partners (the seven Research Councils plus Innovate UK and Research England) with a shared vision to ensure the UK maintains its world-leading position in research and innovation. UKRI also provides coordinated strategic advice to the Secretary of State for Science, Innovation and Technology on the balance of funding between research disciplines. Our mission is to "advance knowledge, improve lives and drive growth". There is great intent in these seven words. The three parts of this mission are all equally important. Any knowledge-driven economy must support curiosity-driven research to provide the novel ideas that underpin the application of research, which ultimately leads to innovative companies that deliver the products and services which change our lives. UKRI is at its best when we deliver mutual symbiosis between these three parts. We employ around 9,000 staff who support some of the world's most exciting and challenging research projects. We develop and operate some of the most remarkable scientific facilities in the world and work collaboratively with industry, academia and government in exciting partnerships. We are pushing the frontiers of human knowledge through blue sky research and delivering benefits for UK society and the economy through world-class research and business-led innovation. UKRI invests in research and innovation across all disciplines, from curiosity-driven research to business-led innovation. Our activities include: Funding excellent research and innovation across universities, research institutes, businesses and public sector bodies Supporting skills and talent, from doctoral training to leadership in academia, industry and the public sector Building and sustaining national research infrastructure, including major facilities, data capabilities and digital platforms Driving place-based growth, supporting clusters and strengthening local innovation ecosystems across the UK Convening and connecting partners across government, academia, industry and international systems to tackle complex challenges such as climate change, health, security and productivity About the Role The Chief Financial Officer (CFO) is a senior strategic leader and principal adviser to the Chief Executive Officer (CEO) and Board. As a principal decision-maker, the CFO provides organisation-wide leadership across the following UKRI functions: finance legal digital and data risk and assurance. Alongside the CEO, the CFO is an executive member of the UKRI board. The CFO is responsible for ensuring the organisation manages public money with strong governance, effective stewardship of public funds, and the highest standards of financial management, assurance and control. They should provide strategic leadership on all aspects of public sector finance. They must ensure that financial decisions are robust, evidence based, and aligned with government priorities and the organisation's statutory responsibilities. The CFO leads the organisation's engagement with Spending Reviews and wider fiscal planning, ensuring that: resources are clearly linked to outcome financial forecasts are credible and sustainable the organisation can demonstrate strong financial management to ministers, the sponsoring department, HM Treasury, and other stakeholders. Working in close partnership with the CEO, the CFO plays a central role in shaping and delivering UKRI's long-term strategic vision. The role requires a deep understanding of the political, economic and societal context in which UKRI operates, translating external drivers and risks into clear strategic priorities and operational plans. The CFO also manages a number of senior leaders across UKRI, building organisational capability and resilience. Externally, the CFO will build confidence and engage at the highest levels of Government, industry, academia and with international partners The CFO will be a member of the Executive Committee and the UKRI Board. They will: lead a directorate of approximately 800 people through 7 direct reports manage a direct annual budget of £40 million carry overarching responsibility for managing finance and commercials across the UK Research & Innovation portfolio worth £10Bn. The CFO will establish and maintain a legally robust, risk-based governance and control framework that supports confident decision-making and delivery. They will lead engagement with the Government Internal Audit Agency and the Audit Committee, providing clear assurance to the Accounting Officer and Board on the effectiveness of governance, risk management and internal control. They will also serve as a non-executive director on UKRI spin-out company boards where required, offering governance, challenge and commercial insight to support growth and protect public value. They will also oversee other professional services within UKRI, to be discussed with the successful candidate. Key Responsibilities: Providing strategic leadership across UKRI, working closely with the CEO and executive colleagues to shape organisational direction and ensure UKRI's interests are effectively represented to internal and external stakeholders, including senior government officials, industry leaders, and international partners Guiding the development and execution of UKRI's long-term strategy, exercising sound judgement in balancing DSIT objectives, financial constraints, and emerging national opportunities to position UKRI as a world-leading research and innovation organisation Overseeing day-to-day executive operations as a core member of the Executive Committee, with direct accountability for finance, digital, data, risk and legal, across UKRI's entire portfolio Representing the CEO and UKRI at high-level engagements, deploying strong influencing skills to build trust with industry, and steward key relationships at central and local government levels, as well as with major customers, strategic partners and corporate service providers Providing executive leadership over strategic partnerships, enabling UKRI and UK companies to access critical technologies and capabilities that support national priorities and global competitiveness Serving as a non-executive director on UKRI spin-out boards as required, bringing strong governance, commercial insight, and independent judgement to high-growth ventures Providing robust budget stewardship to ensure UKRI makes full and effective use of its grant in aid in delivering its organisational objectives. To find out more about the role please click 'apply' to visit out careers site. Your Skills and Experience UKRI wishes to attract the highest calibre of candidates with the appropriate standing for this role. The successful candidate will be able to command confidence and represent the organisation with its many stakeholders at the highest level, being able to demonstrate the following: Essential Criteria: Proven experience leading and developing diverse, high-performing teams, with the ability to set direction, delegate effectively, and deliver results through others Extensive experience holding enterprise-wide responsibility for financial probity, governance, and the effective delivery of financial outcomes within a large, complex organisation. Strong understanding of the drivers of UK economic growth, including wider policy, sectoral, and market trends that shape national research and innovation priorities Exceptional relationship-building and stakeholder management skills, with the ability to establish credibility quickly and build productive partnerships with industry, central and local government, universities, and other external institutions Highly effective communicator and influencer, able to operate confidently at Board and senior Government levels, challenge constructively, and shape decision-making in complex, multi-stakeholder environments Strong personal resilience and sound judgement, with the ability to make decisions under pressure, manage differing viewpoints, and maintain focus on organisational priorities Demonstrated commitment to personal growth, organisational learning, and continuous improvement . click apply for full job details
Apr 30, 2026
Full time
Chief Financial Officer, UKRI Contract Term: This is a permanent, open-ended position. Location: London or Swindon. Please note, this role includes regular travel to sites across the UK and international travel on occasion Direct Reports: The postholder will have line management responsibility for 7 direct reports which includes roles such as Chief Information Officer, Finance Director and General Counsel & Head of Legal. Availability: Successful candidates will be encouraged to take up their appointment as soon as possible, following the successful completion of pre-appointment checks and security clearance. Security Level: The successful candidate must hold, or be willing to undergo, Developed Vetting (DV) security clearance. Please note that UKRI reserves the right to initiate or repeat security screening as required during the course of employment. Closing Date: 23:55 on Sunday 7th June 2026. About UKRI Launched in 2018, UKRI is an independent, non-departmental public body, which invests £10 billion per annum in research and innovation. We bring together nine executive council partners (the seven Research Councils plus Innovate UK and Research England) with a shared vision to ensure the UK maintains its world-leading position in research and innovation. UKRI also provides coordinated strategic advice to the Secretary of State for Science, Innovation and Technology on the balance of funding between research disciplines. Our mission is to "advance knowledge, improve lives and drive growth". There is great intent in these seven words. The three parts of this mission are all equally important. Any knowledge-driven economy must support curiosity-driven research to provide the novel ideas that underpin the application of research, which ultimately leads to innovative companies that deliver the products and services which change our lives. UKRI is at its best when we deliver mutual symbiosis between these three parts. We employ around 9,000 staff who support some of the world's most exciting and challenging research projects. We develop and operate some of the most remarkable scientific facilities in the world and work collaboratively with industry, academia and government in exciting partnerships. We are pushing the frontiers of human knowledge through blue sky research and delivering benefits for UK society and the economy through world-class research and business-led innovation. UKRI invests in research and innovation across all disciplines, from curiosity-driven research to business-led innovation. Our activities include: Funding excellent research and innovation across universities, research institutes, businesses and public sector bodies Supporting skills and talent, from doctoral training to leadership in academia, industry and the public sector Building and sustaining national research infrastructure, including major facilities, data capabilities and digital platforms Driving place-based growth, supporting clusters and strengthening local innovation ecosystems across the UK Convening and connecting partners across government, academia, industry and international systems to tackle complex challenges such as climate change, health, security and productivity About the Role The Chief Financial Officer (CFO) is a senior strategic leader and principal adviser to the Chief Executive Officer (CEO) and Board. As a principal decision-maker, the CFO provides organisation-wide leadership across the following UKRI functions: finance legal digital and data risk and assurance. Alongside the CEO, the CFO is an executive member of the UKRI board. The CFO is responsible for ensuring the organisation manages public money with strong governance, effective stewardship of public funds, and the highest standards of financial management, assurance and control. They should provide strategic leadership on all aspects of public sector finance. They must ensure that financial decisions are robust, evidence based, and aligned with government priorities and the organisation's statutory responsibilities. The CFO leads the organisation's engagement with Spending Reviews and wider fiscal planning, ensuring that: resources are clearly linked to outcome financial forecasts are credible and sustainable the organisation can demonstrate strong financial management to ministers, the sponsoring department, HM Treasury, and other stakeholders. Working in close partnership with the CEO, the CFO plays a central role in shaping and delivering UKRI's long-term strategic vision. The role requires a deep understanding of the political, economic and societal context in which UKRI operates, translating external drivers and risks into clear strategic priorities and operational plans. The CFO also manages a number of senior leaders across UKRI, building organisational capability and resilience. Externally, the CFO will build confidence and engage at the highest levels of Government, industry, academia and with international partners The CFO will be a member of the Executive Committee and the UKRI Board. They will: lead a directorate of approximately 800 people through 7 direct reports manage a direct annual budget of £40 million carry overarching responsibility for managing finance and commercials across the UK Research & Innovation portfolio worth £10Bn. The CFO will establish and maintain a legally robust, risk-based governance and control framework that supports confident decision-making and delivery. They will lead engagement with the Government Internal Audit Agency and the Audit Committee, providing clear assurance to the Accounting Officer and Board on the effectiveness of governance, risk management and internal control. They will also serve as a non-executive director on UKRI spin-out company boards where required, offering governance, challenge and commercial insight to support growth and protect public value. They will also oversee other professional services within UKRI, to be discussed with the successful candidate. Key Responsibilities: Providing strategic leadership across UKRI, working closely with the CEO and executive colleagues to shape organisational direction and ensure UKRI's interests are effectively represented to internal and external stakeholders, including senior government officials, industry leaders, and international partners Guiding the development and execution of UKRI's long-term strategy, exercising sound judgement in balancing DSIT objectives, financial constraints, and emerging national opportunities to position UKRI as a world-leading research and innovation organisation Overseeing day-to-day executive operations as a core member of the Executive Committee, with direct accountability for finance, digital, data, risk and legal, across UKRI's entire portfolio Representing the CEO and UKRI at high-level engagements, deploying strong influencing skills to build trust with industry, and steward key relationships at central and local government levels, as well as with major customers, strategic partners and corporate service providers Providing executive leadership over strategic partnerships, enabling UKRI and UK companies to access critical technologies and capabilities that support national priorities and global competitiveness Serving as a non-executive director on UKRI spin-out boards as required, bringing strong governance, commercial insight, and independent judgement to high-growth ventures Providing robust budget stewardship to ensure UKRI makes full and effective use of its grant in aid in delivering its organisational objectives. To find out more about the role please click 'apply' to visit out careers site. Your Skills and Experience UKRI wishes to attract the highest calibre of candidates with the appropriate standing for this role. The successful candidate will be able to command confidence and represent the organisation with its many stakeholders at the highest level, being able to demonstrate the following: Essential Criteria: Proven experience leading and developing diverse, high-performing teams, with the ability to set direction, delegate effectively, and deliver results through others Extensive experience holding enterprise-wide responsibility for financial probity, governance, and the effective delivery of financial outcomes within a large, complex organisation. Strong understanding of the drivers of UK economic growth, including wider policy, sectoral, and market trends that shape national research and innovation priorities Exceptional relationship-building and stakeholder management skills, with the ability to establish credibility quickly and build productive partnerships with industry, central and local government, universities, and other external institutions Highly effective communicator and influencer, able to operate confidently at Board and senior Government levels, challenge constructively, and shape decision-making in complex, multi-stakeholder environments Strong personal resilience and sound judgement, with the ability to make decisions under pressure, manage differing viewpoints, and maintain focus on organisational priorities Demonstrated commitment to personal growth, organisational learning, and continuous improvement . click apply for full job details
Director of Markets Operations page is loaded Director of Markets Operationslocations: London: Edinburgh: Birminghamtime type: Full timeposted on: Posted Todaytime left to apply: End Date: May 2, 2026 (14 days left to apply)job requisition id: 145323 End Date Friday 01 May 2026 Flexible Working Options Hybrid Working Job Description Job Title: Director of Markets Operations Reports to: CIB Chief Operating Officer Location: London, Birmingham or Edinburgh Hours : Full Time Working Pattern: Our working style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our core offices. Core purpose of role This role demands strategic leadership, with the ability to lead and inspire teams in the UK and Offshore. The Market Operations Director provides leadership and strategic direction for Technical Specialist Middle Office support to the markets business, as well as complex Middle and Back Office Operations supporting markets businesses across Business and Commercial Banking, Corporate and Institutional Banking, Lloyds Bank Corporate Markets, and Group Corporate Treasury in the UK, Europe, and New York.Leads specialist technical middle office functions and collaborates with Chief Controls Office for surveillance so that market abuse and conduct are considered across the relevant teams. Needs to manage colleagues across multiple locations teams to ensure a one team collaborative approach is adopted. Expertly manages business efficiency and costs, to focus on a holistic technology-enabled digitisation, automation, and offshoring roadmap to 'Zero Ops' to deliver value to our customers.Accountable for the settlement's infrastructure supporting the markets business, managing daily cash and bond settlements averaging £400-450bn across 47 currencies.Highly regulated role and will be accountable for maintaining post-trade regulatory compliance with global regulations including MiFID, Dodd-Frank, EMIR, and SFTR; Own and manage LBG's Financial Market Infrastructure (FMIs) and ensure accountability for FMIs under the Bank of England Funding in Resolution directive.Embraces future digital skills such as data analytics, AI, cybersecurity, and blockchain technology. Promotes continuous learning, agile methodologies, collaborative technology platforms, and a culture of innovation and experimentation to drive digital transformation and operational excellence. Key Responsibilities Process - Responsible for crafting and maintaining a robust operating and control framework to ensure service excellence, including accountability for two Important Business Processes (IBPs). Regulatory - A highly regulated environment. Responsible for global compliance and post trade reporting to relevant regulatory bodies across nine impacting regulations. Data Ownership - Data owner for over 100 relevant systems ensuring Data Integrity and associated User Access Management for their areas. Manage & Mitigate Operational Risks - Responsible for proactively identify and assess indicators of market Operational risk, ensuring appropriate controls are in place to uphold regulatory standards and protect the integrity of trading activities. Collaborate across teams to strengthen governance frameworks and embed a culture of ethical behaviour and compliance. Client Experience - Responsible for maintaining operational service levels to delight customers and colleagues. Transformation - Accountable for enduring change programmes and responsible for influencing and supporting the investment programme and Platform change to ensure change investment delivers strategic outcomes and maximises benefits realisation.Responsible for utilising future digital skills such as data analytics, AI, cybersecurity, and blockchain technology. Promotes continuous learning, agile methodologies, collaborative technology platforms, and a culture of innovation and experimentation to drive digital transformation and operational excellence. Cash Management and Financial Control - Ownership of the markets Financial Markets Infrastructure ("FMIs") under the Bank of England Recovery & Resolution plans. Responsible for cash management of all LBG Group external accounts, including UK and EU RTGS systems under GCT governance. Network Management responsibility for LBG's wholesale clearing memberships including CLS, Crest, LCH, ICE and Euroclear as well as LBCM and RFB markets Nostro, and Custody accounts and Group representation at relevant Financial Markets and Securities Operations industry working groups including SWIFT, ISDA, & ICMA. People Leadership - Act as a Group Role Model demonstrating the Group values and behaviours in day-to-day interactions. Ensures the delegation of authorities are formalised and that appropriate training, external accreditation, and performance-appraisal systems are in place to ensure colleague competency, and that the performance of individuals is managed effectively. Managing teams across a diverse set of locations including partners in India. Key capabilities, knowledge, skills, and experience Markets & Treasury Knowledge Possesses deep and specialised knowledge of markets products and operational risk, essential for the effective management of complex middle office functions and the integrity of critical business processes such as settlements and trade/transaction reporting. Holds formal responsibility and accountability as the named officer for relevant regulations, ensuring rigorous compliance with evolving regulatory requirements and safeguarding the organisation's reporting obligations. Risk Management, Governance & Supplier Oversight Demonstrates a proven ability to identify, assess, monitor, control, and mitigate market-related risks across LBG, ensuring robust governance and operational resilience. Maintains a clear understanding of the Group's key risk exposures, enabling the implementation of effective control strategies and informed decision-making.Leads the strategic oversight and governance of the Market Operations businesses critical supplier relationships and material contracts, acting as the Accountable Person. Ensures full compliance with LBG's regulatory obligations while driving value delivery and performance across third-party engagements. Business Strategy and Model Demonstrates a strong understanding of LBG's business strategy and operating model, with a proven ability to translate complex and evolving business requirements into clear, scalable operating frameworks and actionable medium-term plans. Brings experience in designing, implementing, and monitoring strategic planning methodologies at enterprise level, ensuring alignment with organisational goals and long-term value creation. Financial Analysis and Control Possesses a strong financial acumen with the ability to interpret complex financial data, identify key issues, and implement effective controls and corrective measures. Brings a proven track record of managing substantial budgets and navigating intricate financial challenges, ensuring financial integrity and value delivery across the organisation. Leadership and Change Leads with a strong process improvement mindset, consistently driving operational efficiency, minimising risk, and elevating client service delivery. Builds and motivates high-performing teams, fostering a culture of inclusion, accountability, and continuous improvement. Demonstrates a proven track record of delivering innovative transformation programmes that are scalable, effectively managing resistance, and ensuring successful adoption across the organisation. About Working for us Our focus is to ensure we are inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best,
Apr 30, 2026
Full time
Director of Markets Operations page is loaded Director of Markets Operationslocations: London: Edinburgh: Birminghamtime type: Full timeposted on: Posted Todaytime left to apply: End Date: May 2, 2026 (14 days left to apply)job requisition id: 145323 End Date Friday 01 May 2026 Flexible Working Options Hybrid Working Job Description Job Title: Director of Markets Operations Reports to: CIB Chief Operating Officer Location: London, Birmingham or Edinburgh Hours : Full Time Working Pattern: Our working style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our core offices. Core purpose of role This role demands strategic leadership, with the ability to lead and inspire teams in the UK and Offshore. The Market Operations Director provides leadership and strategic direction for Technical Specialist Middle Office support to the markets business, as well as complex Middle and Back Office Operations supporting markets businesses across Business and Commercial Banking, Corporate and Institutional Banking, Lloyds Bank Corporate Markets, and Group Corporate Treasury in the UK, Europe, and New York.Leads specialist technical middle office functions and collaborates with Chief Controls Office for surveillance so that market abuse and conduct are considered across the relevant teams. Needs to manage colleagues across multiple locations teams to ensure a one team collaborative approach is adopted. Expertly manages business efficiency and costs, to focus on a holistic technology-enabled digitisation, automation, and offshoring roadmap to 'Zero Ops' to deliver value to our customers.Accountable for the settlement's infrastructure supporting the markets business, managing daily cash and bond settlements averaging £400-450bn across 47 currencies.Highly regulated role and will be accountable for maintaining post-trade regulatory compliance with global regulations including MiFID, Dodd-Frank, EMIR, and SFTR; Own and manage LBG's Financial Market Infrastructure (FMIs) and ensure accountability for FMIs under the Bank of England Funding in Resolution directive.Embraces future digital skills such as data analytics, AI, cybersecurity, and blockchain technology. Promotes continuous learning, agile methodologies, collaborative technology platforms, and a culture of innovation and experimentation to drive digital transformation and operational excellence. Key Responsibilities Process - Responsible for crafting and maintaining a robust operating and control framework to ensure service excellence, including accountability for two Important Business Processes (IBPs). Regulatory - A highly regulated environment. Responsible for global compliance and post trade reporting to relevant regulatory bodies across nine impacting regulations. Data Ownership - Data owner for over 100 relevant systems ensuring Data Integrity and associated User Access Management for their areas. Manage & Mitigate Operational Risks - Responsible for proactively identify and assess indicators of market Operational risk, ensuring appropriate controls are in place to uphold regulatory standards and protect the integrity of trading activities. Collaborate across teams to strengthen governance frameworks and embed a culture of ethical behaviour and compliance. Client Experience - Responsible for maintaining operational service levels to delight customers and colleagues. Transformation - Accountable for enduring change programmes and responsible for influencing and supporting the investment programme and Platform change to ensure change investment delivers strategic outcomes and maximises benefits realisation.Responsible for utilising future digital skills such as data analytics, AI, cybersecurity, and blockchain technology. Promotes continuous learning, agile methodologies, collaborative technology platforms, and a culture of innovation and experimentation to drive digital transformation and operational excellence. Cash Management and Financial Control - Ownership of the markets Financial Markets Infrastructure ("FMIs") under the Bank of England Recovery & Resolution plans. Responsible for cash management of all LBG Group external accounts, including UK and EU RTGS systems under GCT governance. Network Management responsibility for LBG's wholesale clearing memberships including CLS, Crest, LCH, ICE and Euroclear as well as LBCM and RFB markets Nostro, and Custody accounts and Group representation at relevant Financial Markets and Securities Operations industry working groups including SWIFT, ISDA, & ICMA. People Leadership - Act as a Group Role Model demonstrating the Group values and behaviours in day-to-day interactions. Ensures the delegation of authorities are formalised and that appropriate training, external accreditation, and performance-appraisal systems are in place to ensure colleague competency, and that the performance of individuals is managed effectively. Managing teams across a diverse set of locations including partners in India. Key capabilities, knowledge, skills, and experience Markets & Treasury Knowledge Possesses deep and specialised knowledge of markets products and operational risk, essential for the effective management of complex middle office functions and the integrity of critical business processes such as settlements and trade/transaction reporting. Holds formal responsibility and accountability as the named officer for relevant regulations, ensuring rigorous compliance with evolving regulatory requirements and safeguarding the organisation's reporting obligations. Risk Management, Governance & Supplier Oversight Demonstrates a proven ability to identify, assess, monitor, control, and mitigate market-related risks across LBG, ensuring robust governance and operational resilience. Maintains a clear understanding of the Group's key risk exposures, enabling the implementation of effective control strategies and informed decision-making.Leads the strategic oversight and governance of the Market Operations businesses critical supplier relationships and material contracts, acting as the Accountable Person. Ensures full compliance with LBG's regulatory obligations while driving value delivery and performance across third-party engagements. Business Strategy and Model Demonstrates a strong understanding of LBG's business strategy and operating model, with a proven ability to translate complex and evolving business requirements into clear, scalable operating frameworks and actionable medium-term plans. Brings experience in designing, implementing, and monitoring strategic planning methodologies at enterprise level, ensuring alignment with organisational goals and long-term value creation. Financial Analysis and Control Possesses a strong financial acumen with the ability to interpret complex financial data, identify key issues, and implement effective controls and corrective measures. Brings a proven track record of managing substantial budgets and navigating intricate financial challenges, ensuring financial integrity and value delivery across the organisation. Leadership and Change Leads with a strong process improvement mindset, consistently driving operational efficiency, minimising risk, and elevating client service delivery. Builds and motivates high-performing teams, fostering a culture of inclusion, accountability, and continuous improvement. Demonstrates a proven track record of delivering innovative transformation programmes that are scalable, effectively managing resistance, and ensuring successful adoption across the organisation. About Working for us Our focus is to ensure we are inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best,
Job Title: Chief Digital Officer Reports to: Chief Operating Officer Duration: 9 month Day Rate Contract with competitive rate D.O.E Role Purpose SystemsAccountants are working with a Unit4 customer in need of a Chief Digital officer to lead their next phase of work. The Chief Digital, Data and Technology Officer are the organisation's principal authority for all aspects of digital, data and technology. The postholder provides independent, system-level leadership and acts with substantial delegated autonomy to shape and deliver high performing services and organisational capability. The Chief Digital, Data and Technology Officer will: Set and lead a bold vision for digital, data and technology, ensuring alignment with strategic priorities and leading collaboration at pace and scale to deliver successful outcomes within a complex, evolving organisational landscape. Provide influential and visible leadership across a wider multi agency system, shaping cross boundary strategies and enabling integrated, user focused services across multiple organisations. Champion innovation, emerging technologies and data driven decision making to transform services, improve outcomes and strengthen resilience. Represent the organisation at regional and national levels, influencing policy and investment and positioning it as a leader in ethical, inclusive and future focused digital and data practice. Role Responsibility Corporate & Strategic Leadership Act as the organisation's most senior adviser on digital, data and technology, providing authoritative, independent strategic advice to the Chief Executive, senior leadership team and elected or appointed members. Exercise significant delegated authority in determining technology investment priorities, enterprise architecture, data governance frameworks and organisational risk posture. Shape and continually evolve the long term digital, data and technology strategy, ensuring it enables large scale transformation, efficiency, resilience and service redesign. Lead the organisation wide digital investment portfolio, ensuring coherence, ROI and alignment with corporate objectives. System Level Leadership & Cross Boundary Impact Provide strong system leadership across a multi agency ecosystem, influencing and enabling shared strategies, interoperable platforms and integrated delivery models across partners. Lead and/or act as Senior Responsible Officer (SRO) for major multi organisation digital and data programmes with significant financial, operational and user impact. Represent the organisation at regional and national digital, data and cyber leadership forums, shaping policy, standards and funding opportunities. Technology, Innovation & Transformation Champion the intelligent, safe and ethical adoption of emerging technologies (including AI and automation), ensuring they drive measurable improvements in outcomes, productivity and service quality. Ensure a resilient, modern, scalable and secure digital infrastructure that enables effective service delivery at organisational and system level. Drive a design led, innovation focused culture using agile methods to accelerate transformation and improve user experience. Data Strategy, Governance & Capability Define and lead an enterprise wide data strategy, establishing consistent standards, ownership, quality and lifecycle management. Oversee development of a modern data platform enabling secure, interoperable data sharing and advanced analytics across multiple organisations. Embed strong data ethics, governance and compliance frameworks ensuring lawful, transparent and trustworthy use of data. Build organisation wide data literacy and capability to empower staff at all levels. Cyber Security & Risk Management Provide strategic leadership on cyber security, ensuring robust arrangements to prevent, detect and respond to threats while supporting innovation and operational resilience. Ensure all digital and data practices meet legislative, regulatory and assurance requirements. Operational Excellence & People Leadership Lead, inspire and develop the Digital, Data and Technology function, fostering a high performance culture and ensuring professional standards. Ensure services are user centric, resilient and deliver measurable value. Oversee third party supplier partnerships, commissioning arrangements and contract performance. Ensure digital, data and technology considerations are embedded in business planning, financial strategies and service redesign. External Leadership, Influence & Reputation Act as the external face of the organisation's digital ambition, developing strategic partnerships with industry leaders, academia, government bodies and national programmes. Promote the organisation as a leader in digital inclusion, ethical AI and innovation. Secure external investment and influence national programmes to benefit local communities and service users. Dimensions Responsible for oversight and management of revenue (Opex) and capital budgets exceeding £20m. Line management responsibility for teams of up to 300 staff across Digital, Data and Technology functions. Knowledge, Qualifications, Skills & Experience Significant senior level experience as a CIO, CTO, CDIO or equivalent, with leadership of a complex, multi functional Digital, Data and Technology portfolio. Demonstrable ability to influence and shape strategy across multiple autonomous organisations with differing priorities and governance structures. Exceptional leadership credibility at corporate and political or governance levels, with strong negotiation and relationship building skills. Proven ability to lead and motivate a diverse, hybrid workforce and inspire a culture of innovation and high performance. Strong commercial acumen and ability to secure value from investment, partnerships and sourcing arrangements. Extensive understanding of emerging digital and data capabilities, including AI and automation. Broad knowledge of infrastructure, cyber security, enterprise architecture and market trends. Proven leadership of large scale digital, data and technology services and major transformation programmes. Experience acting as SRO or equivalent for major programmes with multi organisation reach. Track record of shaping and delivering strategy in a system or multi agency environment. Strong experience of working with senior leaders, members, boards or external partners. High levels of personal credibility, integrity and resilience. Excellent communication skills, including the ability to convey complex issues with clarity. Commitment to equality, diversity and inclusion.
Apr 29, 2026
Full time
Job Title: Chief Digital Officer Reports to: Chief Operating Officer Duration: 9 month Day Rate Contract with competitive rate D.O.E Role Purpose SystemsAccountants are working with a Unit4 customer in need of a Chief Digital officer to lead their next phase of work. The Chief Digital, Data and Technology Officer are the organisation's principal authority for all aspects of digital, data and technology. The postholder provides independent, system-level leadership and acts with substantial delegated autonomy to shape and deliver high performing services and organisational capability. The Chief Digital, Data and Technology Officer will: Set and lead a bold vision for digital, data and technology, ensuring alignment with strategic priorities and leading collaboration at pace and scale to deliver successful outcomes within a complex, evolving organisational landscape. Provide influential and visible leadership across a wider multi agency system, shaping cross boundary strategies and enabling integrated, user focused services across multiple organisations. Champion innovation, emerging technologies and data driven decision making to transform services, improve outcomes and strengthen resilience. Represent the organisation at regional and national levels, influencing policy and investment and positioning it as a leader in ethical, inclusive and future focused digital and data practice. Role Responsibility Corporate & Strategic Leadership Act as the organisation's most senior adviser on digital, data and technology, providing authoritative, independent strategic advice to the Chief Executive, senior leadership team and elected or appointed members. Exercise significant delegated authority in determining technology investment priorities, enterprise architecture, data governance frameworks and organisational risk posture. Shape and continually evolve the long term digital, data and technology strategy, ensuring it enables large scale transformation, efficiency, resilience and service redesign. Lead the organisation wide digital investment portfolio, ensuring coherence, ROI and alignment with corporate objectives. System Level Leadership & Cross Boundary Impact Provide strong system leadership across a multi agency ecosystem, influencing and enabling shared strategies, interoperable platforms and integrated delivery models across partners. Lead and/or act as Senior Responsible Officer (SRO) for major multi organisation digital and data programmes with significant financial, operational and user impact. Represent the organisation at regional and national digital, data and cyber leadership forums, shaping policy, standards and funding opportunities. Technology, Innovation & Transformation Champion the intelligent, safe and ethical adoption of emerging technologies (including AI and automation), ensuring they drive measurable improvements in outcomes, productivity and service quality. Ensure a resilient, modern, scalable and secure digital infrastructure that enables effective service delivery at organisational and system level. Drive a design led, innovation focused culture using agile methods to accelerate transformation and improve user experience. Data Strategy, Governance & Capability Define and lead an enterprise wide data strategy, establishing consistent standards, ownership, quality and lifecycle management. Oversee development of a modern data platform enabling secure, interoperable data sharing and advanced analytics across multiple organisations. Embed strong data ethics, governance and compliance frameworks ensuring lawful, transparent and trustworthy use of data. Build organisation wide data literacy and capability to empower staff at all levels. Cyber Security & Risk Management Provide strategic leadership on cyber security, ensuring robust arrangements to prevent, detect and respond to threats while supporting innovation and operational resilience. Ensure all digital and data practices meet legislative, regulatory and assurance requirements. Operational Excellence & People Leadership Lead, inspire and develop the Digital, Data and Technology function, fostering a high performance culture and ensuring professional standards. Ensure services are user centric, resilient and deliver measurable value. Oversee third party supplier partnerships, commissioning arrangements and contract performance. Ensure digital, data and technology considerations are embedded in business planning, financial strategies and service redesign. External Leadership, Influence & Reputation Act as the external face of the organisation's digital ambition, developing strategic partnerships with industry leaders, academia, government bodies and national programmes. Promote the organisation as a leader in digital inclusion, ethical AI and innovation. Secure external investment and influence national programmes to benefit local communities and service users. Dimensions Responsible for oversight and management of revenue (Opex) and capital budgets exceeding £20m. Line management responsibility for teams of up to 300 staff across Digital, Data and Technology functions. Knowledge, Qualifications, Skills & Experience Significant senior level experience as a CIO, CTO, CDIO or equivalent, with leadership of a complex, multi functional Digital, Data and Technology portfolio. Demonstrable ability to influence and shape strategy across multiple autonomous organisations with differing priorities and governance structures. Exceptional leadership credibility at corporate and political or governance levels, with strong negotiation and relationship building skills. Proven ability to lead and motivate a diverse, hybrid workforce and inspire a culture of innovation and high performance. Strong commercial acumen and ability to secure value from investment, partnerships and sourcing arrangements. Extensive understanding of emerging digital and data capabilities, including AI and automation. Broad knowledge of infrastructure, cyber security, enterprise architecture and market trends. Proven leadership of large scale digital, data and technology services and major transformation programmes. Experience acting as SRO or equivalent for major programmes with multi organisation reach. Track record of shaping and delivering strategy in a system or multi agency environment. Strong experience of working with senior leaders, members, boards or external partners. High levels of personal credibility, integrity and resilience. Excellent communication skills, including the ability to convey complex issues with clarity. Commitment to equality, diversity and inclusion.
A leading consultancy firm in the United Kingdom is seeking a Chief Digital Officer to spearhead digital transformation and technology strategy. The ideal candidate will have extensive senior-level experience, able to influence and shape strategy across complex organizations. Responsibilities include leading a diverse team, overseeing a substantial budget, and promoting emerging technologies to enhance operational effectiveness. This role is crucial for aligning digital initiatives with strategic priorities across the organization.
Apr 28, 2026
Full time
A leading consultancy firm in the United Kingdom is seeking a Chief Digital Officer to spearhead digital transformation and technology strategy. The ideal candidate will have extensive senior-level experience, able to influence and shape strategy across complex organizations. Responsibilities include leading a diverse team, overseeing a substantial budget, and promoting emerging technologies to enhance operational effectiveness. This role is crucial for aligning digital initiatives with strategic priorities across the organization.
We are seeking a highly motivated and experienced Senior CRM & DTC Manager to join our dynamic marketing team within the L'Oréal Dermatological Beauty Division, working across our four brands: La Roche-Posay,SkinCeuticals, CeraVe, and Vichy. This highly strategic role is crucial in driving Market Share by leading a team of 3 to drive a best-in-class DTC strategy, and utilising 1P Data for hyper-personalised and effective owned and paid journeys. The ideal candidate will be a strategic thinker with an extremely analytical mindset, confident in developing and driving strategy and communicating effectively with other senior stakeholders. You will be a leader within the Chief Digital Office (CDO) team, and leading a tribe including CRM Manager, Assistant DTC Manager and CRM Executive, reporting directly to the Chief Digital Officer. You Will As the Senior DTC & Data Manager, you will be a pivotal leader within the CDO (Chief Digital Office) Leadership Team. You are responsible for defining and executing the strategic roadmap for our Direct-to-Consumer (DTC) ecosystems, editorial platforms, and the 1P data strategy for the division. You will lead a high-performing team to accelerate digital growth for two major DTC brands (SkinCeuticals & La Roche-Posay), drive 1P data excellence, and pioneer innovative B2B2C journeys for healthcare professionals. This role requires a blend of commercial acumen, data-driven precision, and stakeholder management at a senior level. A DAY IN THE LIFE Strategic Leadership & Stakeholder Management Own the strategic frame for DTC and Data Activation reporting directly to the Chief Digital Officer and presenting performance updates to senior stakeholders. Sit on the CDO Leadership Team, contributing to the broader digital transformation of the UK Dermatological Beauty landscape. Line manage and develop a team of three, ensuring excellence in execution across CRM and DTC operations. Performance Accountability:Alongside the Commercial Lead, drive the P&L and Revenue growth for our flagship DTC sites SkinCeuticals & La Roche-Posay, with a particular ambition to more than double SkinCeuticals DTC growth in the next 3 years. Retention & Loyalty:Improve Retention Rates, while increasing Customer Lifetime Value (CLTV) by 7-8% across both brands. Content Strategy:Oversee two editorial websites to ensure they serve as high-converting top-of-funnel assets. Database Growth:Lead the strategy to hit 18% UK penetration through aggressive acquisition and proactive anonymisation mitigation Advanced Activation:In close partnership with the Media tribe, pivot from traditional owned-channel CRM to 1P-driven media activation, aiming for 30% of total media spend to be powered by 1P data Insight-Led Campaigns:Deliver 3x AMC (Amazon Marketing Cloud) insight-driven campaigns and 2x 2P CRM (Retailer-focused) campaigns to drive value beyond our owned platforms. Healthcare Professionals B2B & Innovation Medical Strategy:Partner with the Medical team to pioneer digital journeys for Healthcare Professionals (HCPs). Drive penetration of 15% of UK GPs through strategic Performance Media and CR initiatives. Innovation Pilot:Act as the UK LDB testbed for 3P initiatives Hyper-personalisation:In partnership with the Media Tribe, onboard and lead the pilot for a new vendor focused on cross-channel skin pathology hyper-personalisation. Technical & Professional Competencies Commercial Mindset:Proven track record of driving Traffic/CVR/AOV Strategic Influencer:Ability to simplify complex data topics for senior stakeholders Agile Leader:Experience managing and upskilling a multi-layered team Collaborative:Ability to work cross-functionally with Brand, Medical, Media, Content, Regional & Global team. YOU HAVE Proven experience in a data focused role, preferably within the beauty, retail, or consumer goods industry. Experience with direct line management Demonstrably data-driven in approach, with an ability to leverage insights for optimization and decision-making. Proficiencyin data analysis and reporting, coupled with the confidence to use data to tell compelling stories and influence stakeholders. Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams, including media, commercial, and technical stakeholders. Proactive, results-oriented, and able to thrive in a fast-paced, dynamic environment. WHAT WE OFFER Our industry-leading award-winning benefits package shows how much we value our people. We know they're at the heart of L'Oréal's success, so we offer a fair and competitive package to help you thrive. Enjoy perks like money-saving offers, free mortgage advice, share options and an enhanced pension plan. Love our brands? You'll get up to 60% off iconic names like YSL, CeraVe, Armani, Kiehl's and Garnier! Because health matters, we offer private medical and dental insurance, discounted gym memberships, and onsite mental health support. We also provide enhanced family leave for all and up to 4 weeks of paid fertility leave, so you can prioritise what matters most. Learning is in our DNA at L'Oréal. We'll help you master your role, build skills, and access top-notch leadership programs and monthly expert talks.And there's lots more too! WHO WE ARE L'Oréal is present in 150 markets on five continents. For more than a century, L'Oréal has devoted itself solely to 'Create beauty that moves the world'; it is now the industry world leader with €29 billion consolidated sales. Together, we solve complex challenges at scale, while making sure we stay committed to making the world a more inclusive and a better place for everyone & our planet. Experience the excitement of agility to shape the future of beauty; where diversity and purpose come together to create meaningful impact. Being part of the L'Oréal Dermatological Beauty Division will give you direct influence in achieving our mission: to help everyone in their quest for healthy and beautiful skin.' As the world leader in dermocosmetics, our iconic brands La Roche- Posay, Vichy, CeraVe, SkinCeuticals, are recommended by dermatologists and health-care professionals worldwide. The division has maintained a double-digit growth worldwide for the last 5 years. HOW WE RECRUIT At L'Oréal, we take pride in creating a diverse, equitable and inclusive environment where everyone is welcome and their contributions are valued. When we recruit, hire, train, promote or engage in any other employment practice, we are committed to being an inclusive employer regardless of race, religion, gender identity, sexual orientation, national origin, age, socioeconomic status, medical condition or disability, or any other protected status. When we look for talent, we welcome difference - different backgrounds, experiences, personalities and perspectives. The beauty we find in our differences gives us the freedom to go beyond. That's the beauty of L'Oréal. You can apply to up to three jobs within a rolling 30-day window. You cannot withdraw your application once you applied, so please make sure to choose a job that matches your dreams. Please visit "Your Application Space" to see the jobs you have already applied to. Please don't create another account with a different email. If you do so, your account might be merged and your application record will be deleted.
Apr 28, 2026
Full time
We are seeking a highly motivated and experienced Senior CRM & DTC Manager to join our dynamic marketing team within the L'Oréal Dermatological Beauty Division, working across our four brands: La Roche-Posay,SkinCeuticals, CeraVe, and Vichy. This highly strategic role is crucial in driving Market Share by leading a team of 3 to drive a best-in-class DTC strategy, and utilising 1P Data for hyper-personalised and effective owned and paid journeys. The ideal candidate will be a strategic thinker with an extremely analytical mindset, confident in developing and driving strategy and communicating effectively with other senior stakeholders. You will be a leader within the Chief Digital Office (CDO) team, and leading a tribe including CRM Manager, Assistant DTC Manager and CRM Executive, reporting directly to the Chief Digital Officer. You Will As the Senior DTC & Data Manager, you will be a pivotal leader within the CDO (Chief Digital Office) Leadership Team. You are responsible for defining and executing the strategic roadmap for our Direct-to-Consumer (DTC) ecosystems, editorial platforms, and the 1P data strategy for the division. You will lead a high-performing team to accelerate digital growth for two major DTC brands (SkinCeuticals & La Roche-Posay), drive 1P data excellence, and pioneer innovative B2B2C journeys for healthcare professionals. This role requires a blend of commercial acumen, data-driven precision, and stakeholder management at a senior level. A DAY IN THE LIFE Strategic Leadership & Stakeholder Management Own the strategic frame for DTC and Data Activation reporting directly to the Chief Digital Officer and presenting performance updates to senior stakeholders. Sit on the CDO Leadership Team, contributing to the broader digital transformation of the UK Dermatological Beauty landscape. Line manage and develop a team of three, ensuring excellence in execution across CRM and DTC operations. Performance Accountability:Alongside the Commercial Lead, drive the P&L and Revenue growth for our flagship DTC sites SkinCeuticals & La Roche-Posay, with a particular ambition to more than double SkinCeuticals DTC growth in the next 3 years. Retention & Loyalty:Improve Retention Rates, while increasing Customer Lifetime Value (CLTV) by 7-8% across both brands. Content Strategy:Oversee two editorial websites to ensure they serve as high-converting top-of-funnel assets. Database Growth:Lead the strategy to hit 18% UK penetration through aggressive acquisition and proactive anonymisation mitigation Advanced Activation:In close partnership with the Media tribe, pivot from traditional owned-channel CRM to 1P-driven media activation, aiming for 30% of total media spend to be powered by 1P data Insight-Led Campaigns:Deliver 3x AMC (Amazon Marketing Cloud) insight-driven campaigns and 2x 2P CRM (Retailer-focused) campaigns to drive value beyond our owned platforms. Healthcare Professionals B2B & Innovation Medical Strategy:Partner with the Medical team to pioneer digital journeys for Healthcare Professionals (HCPs). Drive penetration of 15% of UK GPs through strategic Performance Media and CR initiatives. Innovation Pilot:Act as the UK LDB testbed for 3P initiatives Hyper-personalisation:In partnership with the Media Tribe, onboard and lead the pilot for a new vendor focused on cross-channel skin pathology hyper-personalisation. Technical & Professional Competencies Commercial Mindset:Proven track record of driving Traffic/CVR/AOV Strategic Influencer:Ability to simplify complex data topics for senior stakeholders Agile Leader:Experience managing and upskilling a multi-layered team Collaborative:Ability to work cross-functionally with Brand, Medical, Media, Content, Regional & Global team. YOU HAVE Proven experience in a data focused role, preferably within the beauty, retail, or consumer goods industry. Experience with direct line management Demonstrably data-driven in approach, with an ability to leverage insights for optimization and decision-making. Proficiencyin data analysis and reporting, coupled with the confidence to use data to tell compelling stories and influence stakeholders. Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams, including media, commercial, and technical stakeholders. Proactive, results-oriented, and able to thrive in a fast-paced, dynamic environment. WHAT WE OFFER Our industry-leading award-winning benefits package shows how much we value our people. We know they're at the heart of L'Oréal's success, so we offer a fair and competitive package to help you thrive. Enjoy perks like money-saving offers, free mortgage advice, share options and an enhanced pension plan. Love our brands? You'll get up to 60% off iconic names like YSL, CeraVe, Armani, Kiehl's and Garnier! Because health matters, we offer private medical and dental insurance, discounted gym memberships, and onsite mental health support. We also provide enhanced family leave for all and up to 4 weeks of paid fertility leave, so you can prioritise what matters most. Learning is in our DNA at L'Oréal. We'll help you master your role, build skills, and access top-notch leadership programs and monthly expert talks.And there's lots more too! WHO WE ARE L'Oréal is present in 150 markets on five continents. For more than a century, L'Oréal has devoted itself solely to 'Create beauty that moves the world'; it is now the industry world leader with €29 billion consolidated sales. Together, we solve complex challenges at scale, while making sure we stay committed to making the world a more inclusive and a better place for everyone & our planet. Experience the excitement of agility to shape the future of beauty; where diversity and purpose come together to create meaningful impact. Being part of the L'Oréal Dermatological Beauty Division will give you direct influence in achieving our mission: to help everyone in their quest for healthy and beautiful skin.' As the world leader in dermocosmetics, our iconic brands La Roche- Posay, Vichy, CeraVe, SkinCeuticals, are recommended by dermatologists and health-care professionals worldwide. The division has maintained a double-digit growth worldwide for the last 5 years. HOW WE RECRUIT At L'Oréal, we take pride in creating a diverse, equitable and inclusive environment where everyone is welcome and their contributions are valued. When we recruit, hire, train, promote or engage in any other employment practice, we are committed to being an inclusive employer regardless of race, religion, gender identity, sexual orientation, national origin, age, socioeconomic status, medical condition or disability, or any other protected status. When we look for talent, we welcome difference - different backgrounds, experiences, personalities and perspectives. The beauty we find in our differences gives us the freedom to go beyond. That's the beauty of L'Oréal. You can apply to up to three jobs within a rolling 30-day window. You cannot withdraw your application once you applied, so please make sure to choose a job that matches your dreams. Please visit "Your Application Space" to see the jobs you have already applied to. Please don't create another account with a different email. If you do so, your account might be merged and your application record will be deleted.
