A cutting-edge technology firm in Greater London is seeking a Majors Customer Success Manager to guide significant customers through their journey. The role includes enhancing customer adoption of AI solutions, managing relationships, and ensuring the effective integration of Harvey's technology into client processes. The ideal candidate has a strong background in customer success and account management in an enterprise SaaS or legal context. This opportunity offers a collaborative environment, a focus on innovation, and significant growth potential.
Apr 28, 2026
Full time
A cutting-edge technology firm in Greater London is seeking a Majors Customer Success Manager to guide significant customers through their journey. The role includes enhancing customer adoption of AI solutions, managing relationships, and ensuring the effective integration of Harvey's technology into client processes. The ideal candidate has a strong background in customer success and account management in an enterprise SaaS or legal context. This opportunity offers a collaborative environment, a focus on innovation, and significant growth potential.
About the Role The Customer Success Manager will partner with some of Maze's most impactful customers, helping them adopt Maze effectively while elevating their research maturity and confidence. This is a consultative, education-forward role, blending product expertise with research guidance, strategic advisory, and renewal ownership. You'll thrive here if you're a proactive educator, a strong relationship builder, and someone who loves helping customers unlock new capabilities through better research practices. Your remit spans driving adoption, strengthening research workflows, delivering measurable value, and owning renewal success for your book. What You'll Do Customer Education & Research Enablement Support customers in adopting Maze effectively and building confidence in their research practice. Advise on research methodologies, study design best practices, participant recruitment strategies, and insight analysis. Tailor guidance to customers across a wide research maturity range-from seasoned UXRs to teams new to research. Help customers scale research beyond individuals into broader cross functional teams. Portfolio Ownership (Adoption + Full Renewal Ownership) Own the post sale relationship and renewal strategy for a mid upper commercial book across emerging EMEA accounts. Drive adoption depth, feature utilization, and long term engagement across multiple teams and organizational levels. Fully own the renewal motion-pricing, quoting, negotiation, forecasting, and value narrative. Maintain strong, predictable renewal forecasting and manage risk early. Develop deep product expertise to guide customers on advanced capabilities and new features. Expansion Identification & Partnership Identify new champions, emerging use cases, workflow expansion, and organizational signals that point to healthy upsell or cross sell pathways. Qualify expansion opportunities and collaborate with AMs/AEs on structuring, forecasting, and progressing the commercial motion. Partner with AMs/AEs directly on large, multi team, or complex expansion initiatives where they lead the commercial negotiation. Executive & Strategic Guidance Advise senior stakeholders-Design Directors, Heads of Research, VP Product, and occasionally C suite-on integrating continuous research into their product development processes. Guide customers through organizational change and research maturity acceleration, helping Maze become a central part of how they build products. Deliver strategic recommendations that tie Maze usage directly to business outcomes. High Impact Business Reviews Lead structured Executive Business Reviews (EBRs) that showcase value, measurable impact, usage trends, insights, and aligned next steps. Surface opportunities to deepen adoption and expand Maze into additional teams. Cross Functional Partnership & Voice of Customer Act as the Voice of the Customer, surfacing adoption blockers, research trends, product feedback, and insights to Product, Research Partners, and GTM leadership. Collaborate with Product to shape roadmap priorities informed by customer behavior. Work with Marketing and Research Partners to amplify customer stories, best practices, and referenceability. Who You Are Experience 3+ years in Customer Success, Strategic Account Management, or Consulting in a B2B SaaS environment. Experience supporting Enterprise or mid market customers, ideally with product, design, research, or technical audiences. Strong history of owning renewals and driving retention outcomes. Skills & Strengths Research savvy: Comfortable learning, discussing, and guiding research workflows (no formal UXR background required). Teacher mindset: Skilled at translating complex concepts into clear, confidence building guidance. Product fluent: You become an expert in Maze and use that fluency to guide customers at scale. Analytical: Able to interpret customer usage, identify patterns, and turn insights into action. Executive presence: Confident leading strategic conversations with senior stakeholders. Startup ready: Thrives in ambiguity, adapts quickly, and builds structure in evolving processes. Operationally strong: Organized, proactive, and dependable in managing a dynamic book. Bonus Background or coursework in UX research, product design, behavioral science, or adjacent fields. Prior experience supporting research, design, or product teams. Location UK, Ireland, Portugal, Spain, or Netherlands. Inclusivity and Pay We are dedicated to building an equitable, inclusive, and authentic workspace. Unique and diverse perspectives are welcomed, and continuous growth is encouraged. We celebrate non traditional life routes and encourage you to apply should you connect with this job description or the Maze culture. Benefits Health insurance with international coverage, vision, and dental: 100% of the team member premium paid For some locations, coverage options vary, please see our benefits pages for more information Free access to proper mental health care, unlimited virtual therapy sessions (with a human) and 24/7 access to resources Life and Disability Insurance, 100% of the team member premium paid Flexible time off Meaningful equity Company retreats, fully paid for by Maze New MacBook (laptop), paid for by Maze Paid Family leave: 16 weeks for birth or adoptive parents $500/month to be used for dependent health insurance coverage If you don't have dependents to add to your plan, you will still get access to this money to be used at your discretion to get the benefits that matter to you with our flexible a maze ing benefits - gym memberships, co working spaces, food, travel, whatever! $1,500 remote work setup fund to ensure you can set up a productive workspace Flexible work schedule where you manage your own working hours Monthly Bonus.ly points that are awarded to others to recognize teamwork, dedication and helpfulness - points can be cashed out for gift cards and more Virtual social engagements randomly throughout the year SWAG, we have some really cool swag Open, transparent culture that includes virtual: coffee chats, bi weekly all hans meetings, and more Check out all of our a maze ing benefits here.
Apr 28, 2026
Full time
About the Role The Customer Success Manager will partner with some of Maze's most impactful customers, helping them adopt Maze effectively while elevating their research maturity and confidence. This is a consultative, education-forward role, blending product expertise with research guidance, strategic advisory, and renewal ownership. You'll thrive here if you're a proactive educator, a strong relationship builder, and someone who loves helping customers unlock new capabilities through better research practices. Your remit spans driving adoption, strengthening research workflows, delivering measurable value, and owning renewal success for your book. What You'll Do Customer Education & Research Enablement Support customers in adopting Maze effectively and building confidence in their research practice. Advise on research methodologies, study design best practices, participant recruitment strategies, and insight analysis. Tailor guidance to customers across a wide research maturity range-from seasoned UXRs to teams new to research. Help customers scale research beyond individuals into broader cross functional teams. Portfolio Ownership (Adoption + Full Renewal Ownership) Own the post sale relationship and renewal strategy for a mid upper commercial book across emerging EMEA accounts. Drive adoption depth, feature utilization, and long term engagement across multiple teams and organizational levels. Fully own the renewal motion-pricing, quoting, negotiation, forecasting, and value narrative. Maintain strong, predictable renewal forecasting and manage risk early. Develop deep product expertise to guide customers on advanced capabilities and new features. Expansion Identification & Partnership Identify new champions, emerging use cases, workflow expansion, and organizational signals that point to healthy upsell or cross sell pathways. Qualify expansion opportunities and collaborate with AMs/AEs on structuring, forecasting, and progressing the commercial motion. Partner with AMs/AEs directly on large, multi team, or complex expansion initiatives where they lead the commercial negotiation. Executive & Strategic Guidance Advise senior stakeholders-Design Directors, Heads of Research, VP Product, and occasionally C suite-on integrating continuous research into their product development processes. Guide customers through organizational change and research maturity acceleration, helping Maze become a central part of how they build products. Deliver strategic recommendations that tie Maze usage directly to business outcomes. High Impact Business Reviews Lead structured Executive Business Reviews (EBRs) that showcase value, measurable impact, usage trends, insights, and aligned next steps. Surface opportunities to deepen adoption and expand Maze into additional teams. Cross Functional Partnership & Voice of Customer Act as the Voice of the Customer, surfacing adoption blockers, research trends, product feedback, and insights to Product, Research Partners, and GTM leadership. Collaborate with Product to shape roadmap priorities informed by customer behavior. Work with Marketing and Research Partners to amplify customer stories, best practices, and referenceability. Who You Are Experience 3+ years in Customer Success, Strategic Account Management, or Consulting in a B2B SaaS environment. Experience supporting Enterprise or mid market customers, ideally with product, design, research, or technical audiences. Strong history of owning renewals and driving retention outcomes. Skills & Strengths Research savvy: Comfortable learning, discussing, and guiding research workflows (no formal UXR background required). Teacher mindset: Skilled at translating complex concepts into clear, confidence building guidance. Product fluent: You become an expert in Maze and use that fluency to guide customers at scale. Analytical: Able to interpret customer usage, identify patterns, and turn insights into action. Executive presence: Confident leading strategic conversations with senior stakeholders. Startup ready: Thrives in ambiguity, adapts quickly, and builds structure in evolving processes. Operationally strong: Organized, proactive, and dependable in managing a dynamic book. Bonus Background or coursework in UX research, product design, behavioral science, or adjacent fields. Prior experience supporting research, design, or product teams. Location UK, Ireland, Portugal, Spain, or Netherlands. Inclusivity and Pay We are dedicated to building an equitable, inclusive, and authentic workspace. Unique and diverse perspectives are welcomed, and continuous growth is encouraged. We celebrate non traditional life routes and encourage you to apply should you connect with this job description or the Maze culture. Benefits Health insurance with international coverage, vision, and dental: 100% of the team member premium paid For some locations, coverage options vary, please see our benefits pages for more information Free access to proper mental health care, unlimited virtual therapy sessions (with a human) and 24/7 access to resources Life and Disability Insurance, 100% of the team member premium paid Flexible time off Meaningful equity Company retreats, fully paid for by Maze New MacBook (laptop), paid for by Maze Paid Family leave: 16 weeks for birth or adoptive parents $500/month to be used for dependent health insurance coverage If you don't have dependents to add to your plan, you will still get access to this money to be used at your discretion to get the benefits that matter to you with our flexible a maze ing benefits - gym memberships, co working spaces, food, travel, whatever! $1,500 remote work setup fund to ensure you can set up a productive workspace Flexible work schedule where you manage your own working hours Monthly Bonus.ly points that are awarded to others to recognize teamwork, dedication and helpfulness - points can be cashed out for gift cards and more Virtual social engagements randomly throughout the year SWAG, we have some really cool swag Open, transparent culture that includes virtual: coffee chats, bi weekly all hans meetings, and more Check out all of our a maze ing benefits here.
About the Role The UKI region represents one of Fivetran's most strategic growth markets in EMEA. We are looking for a senior regional marketing leader to build a scalable, predictable pipeline engine that fuels enterprise and commercial revenue growth across the UK and Ireland. We're seeking a dynamic and strategic marketing leader to own and scale our UK and Ireland regional marketing motion. As the Lead Marketing Manager, UKI, you will be responsible for building high quality, predictable pipeline for the regional sales team, with field marketing and demand generation as your primary focus. You will be accountable for regional sourced and influenced pipeline targets, with clear visibility into conversion performance and revenue outcomes. You will define and execute the UKI go to market strategy in alignment with regional revenue targets, territory priorities, and segment strategy. You will develop and execute the UKI marketing strategy in close partnership with Sales leadership, Account Executives, SDRs, Partner teams, ABM, and Global Marketing. This role requires both strategic thinking and hands on execution. You will own the regional marketing plan end to end, from annual planning and budget allocation through program delivery and pipeline handoff to Sales. This role demands strong cross functional alignment, operational discipline, and a clear focus on revenue impact. You will serve as the regional marketing quarterback, ensuring programmes are aligned to territory priorities and that follow up processes are tightly executed. This is a full time, hybrid position based out of our London or Dublin offices. Technologies You'll Use Marketo Google Suite Outreach Salesforce Looker Coupa Jira Webinar and event platforms as required What You'll Do Own the UKI integrated marketing strategy with a strong emphasis on field marketing and demand generation. Build and scale a repeatable regional marketing engine that consistently delivers high quality sales pipeline. Partner closely with Sales leadership, Account Executives, and SDR teams to align marketing programmes to territory and account priorities. Plan and execute high impact field programmes including conferences, executive dinners, round tables, and community events. Shape and execute Account Based Marketing and integrated multi channel demand generation initiatives in collaboration with EMEA based and global ABM and marketing teams, as well as the regional Sales team. Own pipeline performance through qualification and handoff, ensuring strong follow up processes and closed loop alignment with Sales. Develop regional customer stories in partnership with Sales and Customer Success. Align with Technology and SI partners to execute joint marketing initiatives and partner led pipeline programmes. Manage regional budget planning, vendor sourcing, procurement, and programme timelines. 6+ years of experience in B2B marketing, preferably in high growth SaaS or enterprise technology. Strong field marketing experience with proven ability to drive measurable pipeline impact. Deep understanding of demand generation strategy and full funnel marketing execution. Experience owning a regional pipeline target. Strong cross functional collaboration skills with experience partnering closely with Sales and Business Development teams. Strategic mindset combined with a hands on execution approach. Experience working with Salesforce and Marketo or similar tools. Excellent communication and stakeholder management skills. Highly organised and able to manage multiple high priority initiatives simultaneously. Entrepreneurial spirit and ability to operate independently in a fast growing environment. Perks and Benefits 100% employer paid medical insurance Generous paid time off policy (PTO), plus paid sick time, inclusive parental leave policy, holidays, and volunteer days off. Professional development and training opportunities. Company virtual happy hours, free food, and fun team building activities. Monthly cell phone stipend. Access to an innovative mental health support platform that offers personalised care and resources in areas such as therapy, coaching, and self guided mindfulness exercises for all covered employees and their covered dependants. May vary by country and worker type - please reach out to your recruiter for more information. We are committed to ensuring that all candidates have an equal opportunity to participate in our interview process. If you require accommodations at any stage of the process due to a disability, medical condition, or any other circumstance, please don't hesitate to submit your request by filling out this form. We will work with you to provide reasonable accommodations to facilitate your participation and ensure a fair and accessible interview experience. Your request and any information provided will be kept confidential and will not impact your candidacy. We look forward to hearing from you and accommodating your needs to the best of our ability.
Apr 25, 2026
Full time
About the Role The UKI region represents one of Fivetran's most strategic growth markets in EMEA. We are looking for a senior regional marketing leader to build a scalable, predictable pipeline engine that fuels enterprise and commercial revenue growth across the UK and Ireland. We're seeking a dynamic and strategic marketing leader to own and scale our UK and Ireland regional marketing motion. As the Lead Marketing Manager, UKI, you will be responsible for building high quality, predictable pipeline for the regional sales team, with field marketing and demand generation as your primary focus. You will be accountable for regional sourced and influenced pipeline targets, with clear visibility into conversion performance and revenue outcomes. You will define and execute the UKI go to market strategy in alignment with regional revenue targets, territory priorities, and segment strategy. You will develop and execute the UKI marketing strategy in close partnership with Sales leadership, Account Executives, SDRs, Partner teams, ABM, and Global Marketing. This role requires both strategic thinking and hands on execution. You will own the regional marketing plan end to end, from annual planning and budget allocation through program delivery and pipeline handoff to Sales. This role demands strong cross functional alignment, operational discipline, and a clear focus on revenue impact. You will serve as the regional marketing quarterback, ensuring programmes are aligned to territory priorities and that follow up processes are tightly executed. This is a full time, hybrid position based out of our London or Dublin offices. Technologies You'll Use Marketo Google Suite Outreach Salesforce Looker Coupa Jira Webinar and event platforms as required What You'll Do Own the UKI integrated marketing strategy with a strong emphasis on field marketing and demand generation. Build and scale a repeatable regional marketing engine that consistently delivers high quality sales pipeline. Partner closely with Sales leadership, Account Executives, and SDR teams to align marketing programmes to territory and account priorities. Plan and execute high impact field programmes including conferences, executive dinners, round tables, and community events. Shape and execute Account Based Marketing and integrated multi channel demand generation initiatives in collaboration with EMEA based and global ABM and marketing teams, as well as the regional Sales team. Own pipeline performance through qualification and handoff, ensuring strong follow up processes and closed loop alignment with Sales. Develop regional customer stories in partnership with Sales and Customer Success. Align with Technology and SI partners to execute joint marketing initiatives and partner led pipeline programmes. Manage regional budget planning, vendor sourcing, procurement, and programme timelines. 6+ years of experience in B2B marketing, preferably in high growth SaaS or enterprise technology. Strong field marketing experience with proven ability to drive measurable pipeline impact. Deep understanding of demand generation strategy and full funnel marketing execution. Experience owning a regional pipeline target. Strong cross functional collaboration skills with experience partnering closely with Sales and Business Development teams. Strategic mindset combined with a hands on execution approach. Experience working with Salesforce and Marketo or similar tools. Excellent communication and stakeholder management skills. Highly organised and able to manage multiple high priority initiatives simultaneously. Entrepreneurial spirit and ability to operate independently in a fast growing environment. Perks and Benefits 100% employer paid medical insurance Generous paid time off policy (PTO), plus paid sick time, inclusive parental leave policy, holidays, and volunteer days off. Professional development and training opportunities. Company virtual happy hours, free food, and fun team building activities. Monthly cell phone stipend. Access to an innovative mental health support platform that offers personalised care and resources in areas such as therapy, coaching, and self guided mindfulness exercises for all covered employees and their covered dependants. May vary by country and worker type - please reach out to your recruiter for more information. We are committed to ensuring that all candidates have an equal opportunity to participate in our interview process. If you require accommodations at any stage of the process due to a disability, medical condition, or any other circumstance, please don't hesitate to submit your request by filling out this form. We will work with you to provide reasonable accommodations to facilitate your participation and ensure a fair and accessible interview experience. Your request and any information provided will be kept confidential and will not impact your candidacy. We look forward to hearing from you and accommodating your needs to the best of our ability.
About Vercel: Vercel gives developers the tools and cloud infrastructure to build, scale, and secure a faster, more personalized web. As the team behind v0, Next.js, and AI SDK, Vercel helps customers like Ramp, Supreme, PayPal, and Under Armour build for the AI-native web. Our mission is to enable the world to ship the best products. That starts with creating a place where everyone can do their best work. Whether you're building on our platform, supporting our customers, or shaping our story: You can just ship things. About the Role Enterprise CSMs at Vercel are a critical part of the revenue engine. You own consumption growth across a portfolio of large enterprise accounts - ensuring the infrastructure customers have purchased is deeply adopted across their organisations, and that new workloads, teams, and use cases are continuously brought onto the platform. This is not a support role. It's not account management, and it's not a renewal motion. It's a role for someone who thinks commercially, earns trust at the CTO and VP Engineering level, and understands that driving adoption across a large engineering organisation is one of the highest-leverage things Vercel can do. CSMs and AEs operate in clear swim lanes: AEs hunt net-new pipeline; CSMs own consumption. What You Will Do Own consumption targets across a portfolio of Enterprise accounts - tracking platform usage across all products and driving consumption into new teams, workloads, and use cases Build and maintain deep executive relationships with CTOs, VPs of Engineering, and Heads of Platform - becoming a trusted advisor on long-term frontend and AI infrastructure strategy Lead Executive Business Reviews as the primary lever for consumption growth - using EBRs to surface new contacts, uncover untapped workloads, and create multi-team alignment around Vercel's platform Design and deliver internal hackathons and discovery sessions that create first hand understanding of what's possible - translating executive curiosity into engineering adoption at scale Drive org transformation programmes with customers, helping engineering leadership redesign developer workflows, platform ownership, and tooling strategy around Vercel's capabilities Develop multi-year account strategies that align Vercel's roadmap to customer outcomes - identifying expansion opportunities from a position of genuine insight rather than commercial pressure Orchestrate cross functional resources - Solutions Engineering, Forward Deployed Engineers, Product, and Support - at the right moments to accelerate adoption and remove blockers Maintain a structured engagement discipline across your portfolio, with clear entry and exit criteria for adoption stages and consistent tracking of executive contacts, active workloads, and consumption signals About You Commercially minded - you understand that CSM exists to produce revenue, not just protect it, and you're comfortable owning consumption targets and being measured on them Technically confident - you understand modern frontend architecture, CI/CD pipelines, and AI native development well enough to earn credibility with senior engineers and connect platform capability to real engineering problems A long game thinker who builds relationships over months and years, not quarters - comfortable navigating complex, multi stakeholder enterprise environments with patience and precision An EBR practitioner - you know how to run executive engagement programmes that go beyond slide decks, building the kind of senior relationships that surface new workloads and drive genuine consumption growth Energised by organisational complexity - you understand how change happens inside large engineering organisations and know how to build the internal coalition that makes platform adoption stick Disciplined and structured - you bring rigour to how you manage your portfolio, with a proactive engagement cadence and clear visibility into what's happening across every account Curious, direct, and opinionated - you push customers toward better architectural and strategic decisions, and you bring genuine enthusiasm for what Vercel's platform makes possible What This Role Is Not Not reactive support or ticket escalation management Not a transactional renewal motion focused on QBR checklists Not a role with narrow ownership or a pre-defined playbook to follow This role requires judgment, technical curiosity, and the ability to operate across strategic, commercial, and hands on dimensions simultaneously. Benefits: Competitive compensation package, including equity. Inclusive Healthcare Package. Learn and Grow - we provide mentorship and send you to events that help you build your network and skills. Flexible Time Off. We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed. The OTE pay range for this role is $102,500 - $127,500 GBP. Actual salary will be based on job related skills, experience, and location. The total compensation package may include benefits, equity based compensation, and eligibility for a company bonus or variable pay program depending on the role. Your recruiter can share more details during the hiring process. Vercel is committed to fostering and empowering an inclusive community within our organization. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, national origin, citizenship, age, marital status, veteran status, disability status, or any other characteristic protected by law. Vercel encourages everyone to apply for our available positions, even if they don't necessarily check every box on the job description.
Apr 24, 2026
Full time
About Vercel: Vercel gives developers the tools and cloud infrastructure to build, scale, and secure a faster, more personalized web. As the team behind v0, Next.js, and AI SDK, Vercel helps customers like Ramp, Supreme, PayPal, and Under Armour build for the AI-native web. Our mission is to enable the world to ship the best products. That starts with creating a place where everyone can do their best work. Whether you're building on our platform, supporting our customers, or shaping our story: You can just ship things. About the Role Enterprise CSMs at Vercel are a critical part of the revenue engine. You own consumption growth across a portfolio of large enterprise accounts - ensuring the infrastructure customers have purchased is deeply adopted across their organisations, and that new workloads, teams, and use cases are continuously brought onto the platform. This is not a support role. It's not account management, and it's not a renewal motion. It's a role for someone who thinks commercially, earns trust at the CTO and VP Engineering level, and understands that driving adoption across a large engineering organisation is one of the highest-leverage things Vercel can do. CSMs and AEs operate in clear swim lanes: AEs hunt net-new pipeline; CSMs own consumption. What You Will Do Own consumption targets across a portfolio of Enterprise accounts - tracking platform usage across all products and driving consumption into new teams, workloads, and use cases Build and maintain deep executive relationships with CTOs, VPs of Engineering, and Heads of Platform - becoming a trusted advisor on long-term frontend and AI infrastructure strategy Lead Executive Business Reviews as the primary lever for consumption growth - using EBRs to surface new contacts, uncover untapped workloads, and create multi-team alignment around Vercel's platform Design and deliver internal hackathons and discovery sessions that create first hand understanding of what's possible - translating executive curiosity into engineering adoption at scale Drive org transformation programmes with customers, helping engineering leadership redesign developer workflows, platform ownership, and tooling strategy around Vercel's capabilities Develop multi-year account strategies that align Vercel's roadmap to customer outcomes - identifying expansion opportunities from a position of genuine insight rather than commercial pressure Orchestrate cross functional resources - Solutions Engineering, Forward Deployed Engineers, Product, and Support - at the right moments to accelerate adoption and remove blockers Maintain a structured engagement discipline across your portfolio, with clear entry and exit criteria for adoption stages and consistent tracking of executive contacts, active workloads, and consumption signals About You Commercially minded - you understand that CSM exists to produce revenue, not just protect it, and you're comfortable owning consumption targets and being measured on them Technically confident - you understand modern frontend architecture, CI/CD pipelines, and AI native development well enough to earn credibility with senior engineers and connect platform capability to real engineering problems A long game thinker who builds relationships over months and years, not quarters - comfortable navigating complex, multi stakeholder enterprise environments with patience and precision An EBR practitioner - you know how to run executive engagement programmes that go beyond slide decks, building the kind of senior relationships that surface new workloads and drive genuine consumption growth Energised by organisational complexity - you understand how change happens inside large engineering organisations and know how to build the internal coalition that makes platform adoption stick Disciplined and structured - you bring rigour to how you manage your portfolio, with a proactive engagement cadence and clear visibility into what's happening across every account Curious, direct, and opinionated - you push customers toward better architectural and strategic decisions, and you bring genuine enthusiasm for what Vercel's platform makes possible What This Role Is Not Not reactive support or ticket escalation management Not a transactional renewal motion focused on QBR checklists Not a role with narrow ownership or a pre-defined playbook to follow This role requires judgment, technical curiosity, and the ability to operate across strategic, commercial, and hands on dimensions simultaneously. Benefits: Competitive compensation package, including equity. Inclusive Healthcare Package. Learn and Grow - we provide mentorship and send you to events that help you build your network and skills. Flexible Time Off. We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed. The OTE pay range for this role is $102,500 - $127,500 GBP. Actual salary will be based on job related skills, experience, and location. The total compensation package may include benefits, equity based compensation, and eligibility for a company bonus or variable pay program depending on the role. Your recruiter can share more details during the hiring process. Vercel is committed to fostering and empowering an inclusive community within our organization. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, national origin, citizenship, age, marital status, veteran status, disability status, or any other characteristic protected by law. Vercel encourages everyone to apply for our available positions, even if they don't necessarily check every box on the job description.
What is Sylvera anyway? Sylvera helps organisations make confident decisions in carbon and commodity markets. We independently assess the quality of carbon projects, track market pricing and supply signals, and provide geospatial and carbon intensity data - giving our clients the clarity they need to invest in real climate action. We're a team of 130+ scientists, engineers, and market experts based across London, New York, São Paulo, Singapore, and Tokyo. Our work spans market intelligence, geospatial analytics, multi-scale lidar research, and policy analysis. We partner with governments and policymakers to raise the bar for transparency and rigour across carbon markets. Backed by over $96 million from investors including Fidelity, Balderton Capital, Index Ventures, and Insight Partners, we're trusted by Fortune 500 companies, major financial institutions, and governments worldwide. If you care about climate, enjoy solving hard problems, and want to work with people who take the mission seriously - we'd love to hear from you. What will I be doing? We're looking for a mission driven Customer Success Manager to help own and grow our book of business for the EMEA region. We operate in an extremely dynamic environment that requires mental agility and a genuine eagerness to build and manage key commercial relationships. This is an individual contributor position responsible for customer retention and commercial outcomes, with real scope to grow as the business scales. Specific responsibilities will include: Working hand in hand with other members of the commercial team to build trusted, long term ties with key accounts from day 1. Supporting and owning relationships with assigned accounts, playing an integral role in client engagement across the full customer lifecycle, from onboarding through to renewal conversations. Acting as a product ambassador, driving adoption and regular usage of Sylvera's evolving products and services across your account base. Advising customers on our product suite and identifying opportunities to expand our footprint by promoting new products and services. Tracking and delivering value to customers, working towards healthy renewals and strong commercial outcomes. We're looking for someone who: Has 3-7 years of experience in a commercial, advisory, or client facing role - this could be in Customer Success, Account Management, or Consulting/Advisory Has experience working in EMEA markets, with exposure to enterprise or institutional clients Has deep knowledge of or a strong passion for carbon markets - domain expertise is a significant advantage Cares deeply about the climate and ecosystems of the earth Is fully fluent in English; additional European language skills are a plus Is a self starter who enjoys learning and thrives in constantly evolving environments; early stage startup experience is a bonus but not required Is comfortable engaging with senior stakeholders and building credibility quickly Is open to occasional business travel in the region We'd like someone highly ambitious, motivated and eager to propel their career forward. We prioritise grit, positivity, and the willingness to get stuck in, and encourage you to apply even if your experience doesn't exactly match this job description. Please note that we cannot sponsor a visa. Benefits Equity in a rapidly growing startup Unlimited annual leave - and encouragement to actually use it! 4 weeks/year work from anywhere Enhanced parental leave Up to 20 days paid sick leave Office bar tab once a month Weekly drinks in the office Catered lunch once a month in office Monthly Deliveroo allowance once a month Location London. We work flexibly but encourage people to come to the office regularly, especially for 1 2 1, retros and divisional meetings. Our Values Own it: We make new mistakes. We build on the momentum of our wins and reflect on and learn from our failures. Stay curious: We take a growth mindset to our work, our customers, our market and the opportunities ahead of us. Do what's right - even when it's hard: We keep our focus on the long term, even if that means short term challenges. Collaborate and challenge with empathy: Our teams deliver through active collaboration. We invest in each others' success and make the company stronger in the long run. Empower Customers: Make extraordinary efforts to exceed our customer expectations. If we're serving our customers to the fullest, we can help direct more investment into real climate impact. What if you're a partial fit? We prioritise grit, positivity, and the willingness to get stuck in, and encourage you to apply even if your experience doesn't exactly match this job description. Equal employment opportunity Sylvera is an equal opportunity employer: we value diversity. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. AI note takers We sometimes use AI note takers to help us transcribe interview notes, so we can be more present in your interview. If you'd like to opt out of us using automatic transcribers, please note this in the free text field in your application, otherwise we'll take your application as confirmation that you're happy for us to use note takers (whether added to video calls or in the background).
Apr 24, 2026
Full time
What is Sylvera anyway? Sylvera helps organisations make confident decisions in carbon and commodity markets. We independently assess the quality of carbon projects, track market pricing and supply signals, and provide geospatial and carbon intensity data - giving our clients the clarity they need to invest in real climate action. We're a team of 130+ scientists, engineers, and market experts based across London, New York, São Paulo, Singapore, and Tokyo. Our work spans market intelligence, geospatial analytics, multi-scale lidar research, and policy analysis. We partner with governments and policymakers to raise the bar for transparency and rigour across carbon markets. Backed by over $96 million from investors including Fidelity, Balderton Capital, Index Ventures, and Insight Partners, we're trusted by Fortune 500 companies, major financial institutions, and governments worldwide. If you care about climate, enjoy solving hard problems, and want to work with people who take the mission seriously - we'd love to hear from you. What will I be doing? We're looking for a mission driven Customer Success Manager to help own and grow our book of business for the EMEA region. We operate in an extremely dynamic environment that requires mental agility and a genuine eagerness to build and manage key commercial relationships. This is an individual contributor position responsible for customer retention and commercial outcomes, with real scope to grow as the business scales. Specific responsibilities will include: Working hand in hand with other members of the commercial team to build trusted, long term ties with key accounts from day 1. Supporting and owning relationships with assigned accounts, playing an integral role in client engagement across the full customer lifecycle, from onboarding through to renewal conversations. Acting as a product ambassador, driving adoption and regular usage of Sylvera's evolving products and services across your account base. Advising customers on our product suite and identifying opportunities to expand our footprint by promoting new products and services. Tracking and delivering value to customers, working towards healthy renewals and strong commercial outcomes. We're looking for someone who: Has 3-7 years of experience in a commercial, advisory, or client facing role - this could be in Customer Success, Account Management, or Consulting/Advisory Has experience working in EMEA markets, with exposure to enterprise or institutional clients Has deep knowledge of or a strong passion for carbon markets - domain expertise is a significant advantage Cares deeply about the climate and ecosystems of the earth Is fully fluent in English; additional European language skills are a plus Is a self starter who enjoys learning and thrives in constantly evolving environments; early stage startup experience is a bonus but not required Is comfortable engaging with senior stakeholders and building credibility quickly Is open to occasional business travel in the region We'd like someone highly ambitious, motivated and eager to propel their career forward. We prioritise grit, positivity, and the willingness to get stuck in, and encourage you to apply even if your experience doesn't exactly match this job description. Please note that we cannot sponsor a visa. Benefits Equity in a rapidly growing startup Unlimited annual leave - and encouragement to actually use it! 4 weeks/year work from anywhere Enhanced parental leave Up to 20 days paid sick leave Office bar tab once a month Weekly drinks in the office Catered lunch once a month in office Monthly Deliveroo allowance once a month Location London. We work flexibly but encourage people to come to the office regularly, especially for 1 2 1, retros and divisional meetings. Our Values Own it: We make new mistakes. We build on the momentum of our wins and reflect on and learn from our failures. Stay curious: We take a growth mindset to our work, our customers, our market and the opportunities ahead of us. Do what's right - even when it's hard: We keep our focus on the long term, even if that means short term challenges. Collaborate and challenge with empathy: Our teams deliver through active collaboration. We invest in each others' success and make the company stronger in the long run. Empower Customers: Make extraordinary efforts to exceed our customer expectations. If we're serving our customers to the fullest, we can help direct more investment into real climate impact. What if you're a partial fit? We prioritise grit, positivity, and the willingness to get stuck in, and encourage you to apply even if your experience doesn't exactly match this job description. Equal employment opportunity Sylvera is an equal opportunity employer: we value diversity. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. AI note takers We sometimes use AI note takers to help us transcribe interview notes, so we can be more present in your interview. If you'd like to opt out of us using automatic transcribers, please note this in the free text field in your application, otherwise we'll take your application as confirmation that you're happy for us to use note takers (whether added to video calls or in the background).
Description Critical Situation Manager required to join a team that leads the response to high priority customer escalations/incidents. The team operates globally across EMEA, Americas, and APAC, ensuring consistent, high quality management of business critical incidents for strategic enterprise customers. The role ensures rapid resolution, maintains executive level communication, and contributes to continuous improvement of the global CritSit process. £47,000 Annual Salary This position requires excellence in communication, stakeholder management, and cross team coordination. Candidates must be citizens of the UK, USA, Canada, Australia, or New Zealand and must be based in the UK. Key Responsibilities Critical Situation Ownership Lead and manage critical customer escalations, ensuring adherence to the CritSit process. Drive timely, accurate communication and provide clear incident ownership. Coordinate technical and non technical teams to accelerate issue resolution. Visibility & Escalation Management Provide internal visibility for complex, mission critical, or politically sensitive incidents. Identify systemic issues and escalate them to the appropriate engineering, process, or leadership groups. Cross Group Communication & Leadership Engage confidently with customer and partner stakeholders, including senior executives. Mentor internal support teams to ensure consistent, high quality execution of the CritSit process. Required Experience, Skills and Qualifications Strong written and verbal communication skills. Demonstrated Experience in a customer facing or escalation focused role. A background in incident management, customer success and or service delivery. Strong problem solving, negotiation, and stakeholder management abilities. Ability to communicate assertively and effectively across all management levels. Proven Experience managing complex escalations across multiple teams. Strong collaboration skills with the ability to influence across functions. Highly organized, action oriented, and capable of driving critical issues to resolution. Broad understanding of Microsoft technologies (deep technical expertise not required). Skills incident management major incident Azure Widnows Network Employee Value Proposition Exposure to range of enterprise clients with a wide range of critical issues 18mth intent Fully remote Job Title: Critical Situation Manager Location: England, UK Job Type: Contract Trading as TEKsystems. Allegis Group Limited, Bracknell, RG12 1RT, United Kingdom. No Allegis Group Limited operates as an Employment Business and Employment Agency as set out in the Conduct of Employment Agencies and Employment Businesses Regulations 2003. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at our website. To access our Online Privacy Notice, which explains what information we may collect, use, share, and store about you, and describes your rights and choices about this, please go our website. We are part of a global network of companies and as a result, the personal data you provide will be shared within Allegis Group and transferred and processed outside the UK, Switzerland and European Economic Area subject to the protections described in the Allegis Group Online Privacy Notice. We store personal data in the UK, EEA, Switzerland and the USA. If you would like to exercise your privacy rights, please visit the "Contacting Us" section of our Online Privacy Notice on our website for details on how to contact us. To protect your privacy and security, we may take steps to verify your identity, such as a password and user ID if there is an account associated with your request, or identifying information such as your address or date of birth, before proceeding with your request. commitments under the UK Data Protection Act, EU-U.S. Privacy Shield or the Swiss-U.S. Privacy Shield.
Apr 23, 2026
Contractor
Description Critical Situation Manager required to join a team that leads the response to high priority customer escalations/incidents. The team operates globally across EMEA, Americas, and APAC, ensuring consistent, high quality management of business critical incidents for strategic enterprise customers. The role ensures rapid resolution, maintains executive level communication, and contributes to continuous improvement of the global CritSit process. £47,000 Annual Salary This position requires excellence in communication, stakeholder management, and cross team coordination. Candidates must be citizens of the UK, USA, Canada, Australia, or New Zealand and must be based in the UK. Key Responsibilities Critical Situation Ownership Lead and manage critical customer escalations, ensuring adherence to the CritSit process. Drive timely, accurate communication and provide clear incident ownership. Coordinate technical and non technical teams to accelerate issue resolution. Visibility & Escalation Management Provide internal visibility for complex, mission critical, or politically sensitive incidents. Identify systemic issues and escalate them to the appropriate engineering, process, or leadership groups. Cross Group Communication & Leadership Engage confidently with customer and partner stakeholders, including senior executives. Mentor internal support teams to ensure consistent, high quality execution of the CritSit process. Required Experience, Skills and Qualifications Strong written and verbal communication skills. Demonstrated Experience in a customer facing or escalation focused role. A background in incident management, customer success and or service delivery. Strong problem solving, negotiation, and stakeholder management abilities. Ability to communicate assertively and effectively across all management levels. Proven Experience managing complex escalations across multiple teams. Strong collaboration skills with the ability to influence across functions. Highly organized, action oriented, and capable of driving critical issues to resolution. Broad understanding of Microsoft technologies (deep technical expertise not required). Skills incident management major incident Azure Widnows Network Employee Value Proposition Exposure to range of enterprise clients with a wide range of critical issues 18mth intent Fully remote Job Title: Critical Situation Manager Location: England, UK Job Type: Contract Trading as TEKsystems. Allegis Group Limited, Bracknell, RG12 1RT, United Kingdom. No Allegis Group Limited operates as an Employment Business and Employment Agency as set out in the Conduct of Employment Agencies and Employment Businesses Regulations 2003. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at our website. To access our Online Privacy Notice, which explains what information we may collect, use, share, and store about you, and describes your rights and choices about this, please go our website. We are part of a global network of companies and as a result, the personal data you provide will be shared within Allegis Group and transferred and processed outside the UK, Switzerland and European Economic Area subject to the protections described in the Allegis Group Online Privacy Notice. We store personal data in the UK, EEA, Switzerland and the USA. If you would like to exercise your privacy rights, please visit the "Contacting Us" section of our Online Privacy Notice on our website for details on how to contact us. To protect your privacy and security, we may take steps to verify your identity, such as a password and user ID if there is an account associated with your request, or identifying information such as your address or date of birth, before proceeding with your request. commitments under the UK Data Protection Act, EU-U.S. Privacy Shield or the Swiss-U.S. Privacy Shield.
Business Development Manager Location: Hybrid/Birmingham (once a fortnight on Thursday) Salary: £45,000 - £55,000 per annum plus OTE commission of up to £30,000 Contract Type: Permanent What We Can Offer You: Hybrid Working, Life Assurance, Vitality Private Healthcare, Additional Holiday Purchase, Health Cash Plan, Subsidised Gym Memberships, Cycle to Work scheme, Discount Vouchers and Access to Wellbeing Resources! Why Do We Want You ICA part of Wilmington Plc are looking for an ambitious and driven Business Development Manager to expand ICA Commercial Services footprint in the EMEA region (Europe the Middle East & Africa). You will be instrumental in winning new clients, driving growth, and building strategic partnerships in this high-potential market. Please note: To complete your application, you will be redirected to Wilmington Plc s career site. At Wilmington Plc, we celebrate individuality and are committed to fostering an inclusive workplace. As a Disability Confident employer, we shortlist all applicants who meet the essential role criteria and guarantee an interview for candidates with disabilities who meet these criteria. For reasonable adjustments or to apply under our interview guarantee scheme, please use the contact details provided once you have clicked apply ! Job Purpose, Tasks and Responsibilities You will be responsible for: • Achieving budgeted sales and revenue performance for ICA s portfolio of qualifications, training, membership and risk management tools and services. • Developing and implementing new business and account management strategies and tactics. • Generating new business through a mixture of cold self-generated leads. • Hitting sales targets and KPIs, including activity-based metrics such as monthly client meeting quotas (details to be confirmed during sales plan formulation). • Identifying, managing, and growing a key account portfolio. • Working with the Sales Director to manage and grow a network of partners. • Collaborating with Marketing & Sales Director to generate leads. • Acting as the voice of the customer when working with the Product team to ensure ICA s services meet customer requirements in the region. • Generating new business through LinkedIn and other channels. • Adhering to the sales process to ensure CRM systems are kept up to date and that competitor and marketplace insight is fed back to the respective teams. What s the Best Thing About This Role The opportunity to play a pivotal role in ICA s international growth strategy, building relationships with new organisations across CEECA, and making a significant impact in a fast-growing global business. What s the Most Challenging Thing About This Role Breaking into new markets and building trust with new clients in a competitive landscape requires persistence, resilience, and the ability to adapt strategies for success. What We re Looking For To be successful in this role, you must have: • A proven track record as a commercial winner with experience delivering in a high-growth international business. • Strong verbal and written communication skills, with experience operating at Board level both internally and externally. • Resilience and tenacity, with a clear understanding of the importance of persistence in achieving large-scale business development success. • Excellent written and verbal communication skills. • Confidence presenting at senior level. • Innovative thinking and strong relationship-building experience. • Proven ability to work successfully as part of a team. • Ability to network effectively at all levels, both internally and externally. To be successful in this role, it would be great if you have: • Experience in the professional training and qualifications sector. • Experience selling into the Financial Services and other regulated sectors. • Experience working across AML, Financial Crime Prevention, KYC & CDD, Sanctions, Enterprise Wide Risk Management, and the GRC landscape. We know it s not a skill, but the successful candidate must have permission to work in the role s location by the start of their employment. About us The International Compliance Association (ICA) is the world s leading regulatory and financial crime compliance community. For over 20 years, we ve supported 160,000+ professionals across 157 countries with industry-recognised qualifications, digital courses, and practical training. We re part of Wilmington plc, a global provider of professional education, information, and networking. Find What You re Looking For We are ambitious and inclusive, filled with integrity and curiosity. We are Wilmington plc. Are you Join us and achieve more within your career with mutual respect, support and fair rewards. Click on APPLY today!
Oct 06, 2025
Full time
Business Development Manager Location: Hybrid/Birmingham (once a fortnight on Thursday) Salary: £45,000 - £55,000 per annum plus OTE commission of up to £30,000 Contract Type: Permanent What We Can Offer You: Hybrid Working, Life Assurance, Vitality Private Healthcare, Additional Holiday Purchase, Health Cash Plan, Subsidised Gym Memberships, Cycle to Work scheme, Discount Vouchers and Access to Wellbeing Resources! Why Do We Want You ICA part of Wilmington Plc are looking for an ambitious and driven Business Development Manager to expand ICA Commercial Services footprint in the EMEA region (Europe the Middle East & Africa). You will be instrumental in winning new clients, driving growth, and building strategic partnerships in this high-potential market. Please note: To complete your application, you will be redirected to Wilmington Plc s career site. At Wilmington Plc, we celebrate individuality and are committed to fostering an inclusive workplace. As a Disability Confident employer, we shortlist all applicants who meet the essential role criteria and guarantee an interview for candidates with disabilities who meet these criteria. For reasonable adjustments or to apply under our interview guarantee scheme, please use the contact details provided once you have clicked apply ! Job Purpose, Tasks and Responsibilities You will be responsible for: • Achieving budgeted sales and revenue performance for ICA s portfolio of qualifications, training, membership and risk management tools and services. • Developing and implementing new business and account management strategies and tactics. • Generating new business through a mixture of cold self-generated leads. • Hitting sales targets and KPIs, including activity-based metrics such as monthly client meeting quotas (details to be confirmed during sales plan formulation). • Identifying, managing, and growing a key account portfolio. • Working with the Sales Director to manage and grow a network of partners. • Collaborating with Marketing & Sales Director to generate leads. • Acting as the voice of the customer when working with the Product team to ensure ICA s services meet customer requirements in the region. • Generating new business through LinkedIn and other channels. • Adhering to the sales process to ensure CRM systems are kept up to date and that competitor and marketplace insight is fed back to the respective teams. What s the Best Thing About This Role The opportunity to play a pivotal role in ICA s international growth strategy, building relationships with new organisations across CEECA, and making a significant impact in a fast-growing global business. What s the Most Challenging Thing About This Role Breaking into new markets and building trust with new clients in a competitive landscape requires persistence, resilience, and the ability to adapt strategies for success. What We re Looking For To be successful in this role, you must have: • A proven track record as a commercial winner with experience delivering in a high-growth international business. • Strong verbal and written communication skills, with experience operating at Board level both internally and externally. • Resilience and tenacity, with a clear understanding of the importance of persistence in achieving large-scale business development success. • Excellent written and verbal communication skills. • Confidence presenting at senior level. • Innovative thinking and strong relationship-building experience. • Proven ability to work successfully as part of a team. • Ability to network effectively at all levels, both internally and externally. To be successful in this role, it would be great if you have: • Experience in the professional training and qualifications sector. • Experience selling into the Financial Services and other regulated sectors. • Experience working across AML, Financial Crime Prevention, KYC & CDD, Sanctions, Enterprise Wide Risk Management, and the GRC landscape. We know it s not a skill, but the successful candidate must have permission to work in the role s location by the start of their employment. About us The International Compliance Association (ICA) is the world s leading regulatory and financial crime compliance community. For over 20 years, we ve supported 160,000+ professionals across 157 countries with industry-recognised qualifications, digital courses, and practical training. We re part of Wilmington plc, a global provider of professional education, information, and networking. Find What You re Looking For We are ambitious and inclusive, filled with integrity and curiosity. We are Wilmington plc. Are you Join us and achieve more within your career with mutual respect, support and fair rewards. Click on APPLY today!
