The Role We are seeking a proactive and customer-focused Sales Executive to manage a portfolio of approximately. As a Sales Executive at Claranet, you ll play a pivotal role in helping customers modernise their businesses through technology. You ll take ownership of a large and diverse portfolio of SME customers, building trusted relationships, renewing long-term partnerships, and uncovering opportunities to grow accounts through additional services and solutions. This is a fast-paced, customer-centric role that blends renewals, inbound sales, and consultative account management. You ll work closely with internal specialists across solutions, customer service, and commercial teams to ensure customers get real value from Claranet s portfolio while developing your own commercial skills in a supportive, collaborative sales environment. If you enjoy engaging with customers, spotting opportunities, and making a measurable impact on revenue while being part of a business that invests in its people and technology, this role offers an excellent platform to grow your sales career. Key Responsibilities Renewals Management Manage customer renewals from initial engagement through to closure Identify upsell opportunities during the renewal process and promote higher-tier services or additional products Inbound Sales Handle inbound customer enquiries, quality needs and convert them into sales opportunities Drive these opportunities through the pipeline to closure, ensuring customer satisfaction and commercial success Customer Engagement & Support Leverage internal support teams, including customer service and solution architects, to address customer issues and build tailored solutions Resolve contract and pricing queries efficiently, demonstrating commercial flexibility where appropriate Undertake specific product or service campaigns (e.g. PSTN switch-off replacements) Product & System Knowledge Maintain an up-to-date understanding of the company s products and services Match customer needs with suitable offerings, clearly articulating benefits and value Ensure all sales activities and customer interactions are accurately documented in Salesforce and related systems Skills and Attributes Customer-centric mindset with a drive to provide value and resolve challenges Comfortable working in a reactive, fast-paced environment Highly organized and detail-oriented, with strong follow-through Excellent communication skills verbal and written with a professional and consultative approach Collaborative and team-oriented, open to working cross-functionally Proven experience in customer renewals, inbound sales or account management Strong knowledge of B2B service offerings and ability to match them to client needs Proficiency with CRM systems (e.g. Salesforce) and sales reporting Ability to interpret customer requirements and translate them into commercially viable solutions Understanding of small to medium enterprise (SME) business environments and needs Benefits At Claranet, we go the extra mile with our people because we believe in building a workplace where everyone feels valued and supported. Our flexible benefits package includes: Pension Scheme: Employer-matched contributions to help you plan for the future. Comprehensive Healthcare Coverage: Access to private medical care for your peace of mind and wellbeing. Discounted Gym Memberships: Prioritise your fitness with exclusive rates at leading gyms. Personalised Wellbeing Support: App-based resources and services available 24/7 Enhanced Annual Leave: 25 days of holiday, increasing to 27 days with service, plus bank holidays and a day off for your birthday. Continuous Learning & Development: Ongoing opportunities to grow your skills and advance your career. What makes us unique is Team Claranet , our internal community that supports causes close to our employees hearts. We offer paid charity leave, support local charities across our offices, and host annual fundraising events, all backed by a dedicated committee. We re proud founding members of TC4RE (Technology Community for Racial Equality) working collectively to build a more diverse and inclusive tech industry. About Claranet Founded at the beginning of the dot com bubble in 1996, our CEO Charles Nasser had a light bulb moment to develop a truly customer-focused IT business. Since then, Claranet has grown from an Internet Service Provider (ISP) in the UK to being one of the leading business modernisation experts, who deliver solutions across 11+ countries. Equal Opportunities Statement Diversity, equity and inclusion are at the heart of what we value as an organisation. Claranet is an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability or any other status protected by law. Our recruitment team are happy to support any reasonable adjustments that are needed within the recruitment process. Ready to take the next step in your career with Claranet? Click apply we can t wait to meet you! To view full job description please visit our careers page
Apr 24, 2026
Full time
The Role We are seeking a proactive and customer-focused Sales Executive to manage a portfolio of approximately. As a Sales Executive at Claranet, you ll play a pivotal role in helping customers modernise their businesses through technology. You ll take ownership of a large and diverse portfolio of SME customers, building trusted relationships, renewing long-term partnerships, and uncovering opportunities to grow accounts through additional services and solutions. This is a fast-paced, customer-centric role that blends renewals, inbound sales, and consultative account management. You ll work closely with internal specialists across solutions, customer service, and commercial teams to ensure customers get real value from Claranet s portfolio while developing your own commercial skills in a supportive, collaborative sales environment. If you enjoy engaging with customers, spotting opportunities, and making a measurable impact on revenue while being part of a business that invests in its people and technology, this role offers an excellent platform to grow your sales career. Key Responsibilities Renewals Management Manage customer renewals from initial engagement through to closure Identify upsell opportunities during the renewal process and promote higher-tier services or additional products Inbound Sales Handle inbound customer enquiries, quality needs and convert them into sales opportunities Drive these opportunities through the pipeline to closure, ensuring customer satisfaction and commercial success Customer Engagement & Support Leverage internal support teams, including customer service and solution architects, to address customer issues and build tailored solutions Resolve contract and pricing queries efficiently, demonstrating commercial flexibility where appropriate Undertake specific product or service campaigns (e.g. PSTN switch-off replacements) Product & System Knowledge Maintain an up-to-date understanding of the company s products and services Match customer needs with suitable offerings, clearly articulating benefits and value Ensure all sales activities and customer interactions are accurately documented in Salesforce and related systems Skills and Attributes Customer-centric mindset with a drive to provide value and resolve challenges Comfortable working in a reactive, fast-paced environment Highly organized and detail-oriented, with strong follow-through Excellent communication skills verbal and written with a professional and consultative approach Collaborative and team-oriented, open to working cross-functionally Proven experience in customer renewals, inbound sales or account management Strong knowledge of B2B service offerings and ability to match them to client needs Proficiency with CRM systems (e.g. Salesforce) and sales reporting Ability to interpret customer requirements and translate them into commercially viable solutions Understanding of small to medium enterprise (SME) business environments and needs Benefits At Claranet, we go the extra mile with our people because we believe in building a workplace where everyone feels valued and supported. Our flexible benefits package includes: Pension Scheme: Employer-matched contributions to help you plan for the future. Comprehensive Healthcare Coverage: Access to private medical care for your peace of mind and wellbeing. Discounted Gym Memberships: Prioritise your fitness with exclusive rates at leading gyms. Personalised Wellbeing Support: App-based resources and services available 24/7 Enhanced Annual Leave: 25 days of holiday, increasing to 27 days with service, plus bank holidays and a day off for your birthday. Continuous Learning & Development: Ongoing opportunities to grow your skills and advance your career. What makes us unique is Team Claranet , our internal community that supports causes close to our employees hearts. We offer paid charity leave, support local charities across our offices, and host annual fundraising events, all backed by a dedicated committee. We re proud founding members of TC4RE (Technology Community for Racial Equality) working collectively to build a more diverse and inclusive tech industry. About Claranet Founded at the beginning of the dot com bubble in 1996, our CEO Charles Nasser had a light bulb moment to develop a truly customer-focused IT business. Since then, Claranet has grown from an Internet Service Provider (ISP) in the UK to being one of the leading business modernisation experts, who deliver solutions across 11+ countries. Equal Opportunities Statement Diversity, equity and inclusion are at the heart of what we value as an organisation. Claranet is an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability or any other status protected by law. Our recruitment team are happy to support any reasonable adjustments that are needed within the recruitment process. Ready to take the next step in your career with Claranet? Click apply we can t wait to meet you! To view full job description please visit our careers page
Our client, a Franco-British private organisation, is looking to recruit a French speaking (ideally) results-driven Business Development Executive to manage and grow a portfolio of member organisations while securing new partnerships. The Business Development Executive role is pivotal in driving revenue through renewals, upgrading membership tiers, acquiring new members, and establishing sponsorships and long-term commercial partnerships . With previous experience in consultancy or advisory firms, you will prioritise organisations operating within key strategic sectors, including Energy & Clean Growth, Defence, economic security and Technology & AI . The Business Consultant will engage with stakeholders across the full industry value chain including SME's: from financing, engineering, and procurement to manufacturing, commissioning, and transportation. ROLE of the Business Development Executive: Business Development: Acquiring new members and clients aligned with the organisation's strategic sector focus Proactively identifying and pursuing partnership and sponsorship opportunities Creating tailored commercial proposals (annual or multi-year) for prospects and existing members Account Management: Managing a portfolio of existing members to ensure satisfaction and long-term retention Securing timely renewals and identify opportunities to upgrade membership tiers Building and maintaining strong, consultative relationships with senior decision-makers Cross-functional Collaboration: Working closely with the marketing and events teams to develop compelling offers and campaigns Contributing to the development of sector-focused programming and strategic initiatives Representing the organisation at networking events, roundtables, and forums to promote services and generate leads Reporting & Strategic Input: Reporting regularly on key performance indicators (e.g. revenue, pipeline, ) Providing strategic insights and feedback from the field to help shape business development initiatives PROFILE: Fluency in both English and French with strong communication skills or at least a great interest for France Min 3 years of experience as a Business Consultant, or Business Development Executive or Sales Executive, ideally within a consultancy or advisory firm Proven ability to manage client relationships and consistently meet or exceed revenue targets A balanced skill set combining account management and proactive new business development Strong commercial awareness and ability to tailor value propositions to C-level audiences Knowledge of or interest in sectors such as Energy, Defence, or Technology & AI is highly desirable Excellent interpersonal and communication skills SALARY & BENEFITS: up to £40k basic + performance-based incentive directly tied to revenue generated Private Pension scheme after 3 months Private Medical Insurance after 6 months of service 25 days per annum in addition to 3 days of holiday at Christmas
Apr 24, 2026
Full time
Our client, a Franco-British private organisation, is looking to recruit a French speaking (ideally) results-driven Business Development Executive to manage and grow a portfolio of member organisations while securing new partnerships. The Business Development Executive role is pivotal in driving revenue through renewals, upgrading membership tiers, acquiring new members, and establishing sponsorships and long-term commercial partnerships . With previous experience in consultancy or advisory firms, you will prioritise organisations operating within key strategic sectors, including Energy & Clean Growth, Defence, economic security and Technology & AI . The Business Consultant will engage with stakeholders across the full industry value chain including SME's: from financing, engineering, and procurement to manufacturing, commissioning, and transportation. ROLE of the Business Development Executive: Business Development: Acquiring new members and clients aligned with the organisation's strategic sector focus Proactively identifying and pursuing partnership and sponsorship opportunities Creating tailored commercial proposals (annual or multi-year) for prospects and existing members Account Management: Managing a portfolio of existing members to ensure satisfaction and long-term retention Securing timely renewals and identify opportunities to upgrade membership tiers Building and maintaining strong, consultative relationships with senior decision-makers Cross-functional Collaboration: Working closely with the marketing and events teams to develop compelling offers and campaigns Contributing to the development of sector-focused programming and strategic initiatives Representing the organisation at networking events, roundtables, and forums to promote services and generate leads Reporting & Strategic Input: Reporting regularly on key performance indicators (e.g. revenue, pipeline, ) Providing strategic insights and feedback from the field to help shape business development initiatives PROFILE: Fluency in both English and French with strong communication skills or at least a great interest for France Min 3 years of experience as a Business Consultant, or Business Development Executive or Sales Executive, ideally within a consultancy or advisory firm Proven ability to manage client relationships and consistently meet or exceed revenue targets A balanced skill set combining account management and proactive new business development Strong commercial awareness and ability to tailor value propositions to C-level audiences Knowledge of or interest in sectors such as Energy, Defence, or Technology & AI is highly desirable Excellent interpersonal and communication skills SALARY & BENEFITS: up to £40k basic + performance-based incentive directly tied to revenue generated Private Pension scheme after 3 months Private Medical Insurance after 6 months of service 25 days per annum in addition to 3 days of holiday at Christmas
Organisation: International Chamber of Commerce UK (ICC UK) Title: Secretary General Location: London Salary: £120,000-£140,000 Contract Type: Full time The International Chamber of Commerce United Kingdom (ICC UK) is seeking an exceptional leader to become its next Secretary General. ICC UK is the UK arm of the world's largest business organisation, representing global business interests across international trade policy, arbitration and dispute resolution, and multilateral cooperation. At a time of significant geopolitical and economic change, ICC UK plays a critical role in supporting UK businesses operating internationally and in connecting them to the global ICC network. This is a rare opportunity to lead a small but highly influential membership organisation with genuine international reach and impact. The Role The Secretary General is the executive leader of ICC UK, responsible for setting direction, delivering strategy and ensuring the organisation operates as an effective, commercially sustainable membership body within the global ICC federation. Reporting to the Chair, the Secretary General will work in close partnership with the Board, providing authoritative leadership across strategy, operations, finance, membership growth, governance and external representation. While strong policy understanding and credibility are essential, this is not a purely policy focused role: the Board is seeking a proven organisational leader who can balance strategy with execution, empower a capable senior team and strengthen ICC UK's commercial resilience. The role is based in Canary Wharf, London, and involves extensive international travel, reflecting ICC UK's global remit and relationships, including close engagement with ICC Headquarters in Paris. Key Responsibilities Include: Setting and delivering a clear, focused strategy aligned with ICC global priorities and the needs of UK members Strengthening ICC UK's membership proposition, growth, retention and engagement Driving commercial sustainability, particularly through membership and arbitration activity Representing ICC UK credibly with government, regulators, multilateral institutions, international partners and senior business leaders Leading and empowering a high performing senior team within a lean organisation Working closely with the Chair and Board to ensure strong governance, transparency and accountability Ensuring ICC UK plays its full role within the global ICC network and reflects the realities of international commerce for UK businesses The Person This role will suit a globally minded, commercially grounded leader with a deep understanding of international trade, cross border business and multilateral environments. You are likely to bring: Demonstrable experience leading an organisation or significant function, delivering strategic, operational, commercial and ambassadorial outcomes Senior level experience of international trade, global business or cross border commercial activity A strong track record of building and sustaining relationships with business leaders, governments, regulators and international institutions Experience operating effectively within international or federated organisational structures The judgement and credibility to act as a senior external representative and, when required, a disciplined media spokesperson A collaborative leadership style, combining authority with humility and sound judgement You do not need to have held a formal Chief Executive title, but you must be ready to operate unequivocally at that level. Why Join ICC UK? ICC UK has strong foundations, a respected and engaged Board, and an increasingly prominent role within the global ICC family, including recent responsibilities as Regional Coordinator for Europe. The next Secretary General will have the opportunity to sharpen ICC UK's proposition, strengthen its impact and lead the organisation into its next chapter at a time when international trade and cooperation matter more than ever. How to Apply Applications close 23:59 on 10 May 2026. To apply, please visit: For an informal discussion, contact Thomas Ewen and / or Lisa Henry
Apr 24, 2026
Full time
Organisation: International Chamber of Commerce UK (ICC UK) Title: Secretary General Location: London Salary: £120,000-£140,000 Contract Type: Full time The International Chamber of Commerce United Kingdom (ICC UK) is seeking an exceptional leader to become its next Secretary General. ICC UK is the UK arm of the world's largest business organisation, representing global business interests across international trade policy, arbitration and dispute resolution, and multilateral cooperation. At a time of significant geopolitical and economic change, ICC UK plays a critical role in supporting UK businesses operating internationally and in connecting them to the global ICC network. This is a rare opportunity to lead a small but highly influential membership organisation with genuine international reach and impact. The Role The Secretary General is the executive leader of ICC UK, responsible for setting direction, delivering strategy and ensuring the organisation operates as an effective, commercially sustainable membership body within the global ICC federation. Reporting to the Chair, the Secretary General will work in close partnership with the Board, providing authoritative leadership across strategy, operations, finance, membership growth, governance and external representation. While strong policy understanding and credibility are essential, this is not a purely policy focused role: the Board is seeking a proven organisational leader who can balance strategy with execution, empower a capable senior team and strengthen ICC UK's commercial resilience. The role is based in Canary Wharf, London, and involves extensive international travel, reflecting ICC UK's global remit and relationships, including close engagement with ICC Headquarters in Paris. Key Responsibilities Include: Setting and delivering a clear, focused strategy aligned with ICC global priorities and the needs of UK members Strengthening ICC UK's membership proposition, growth, retention and engagement Driving commercial sustainability, particularly through membership and arbitration activity Representing ICC UK credibly with government, regulators, multilateral institutions, international partners and senior business leaders Leading and empowering a high performing senior team within a lean organisation Working closely with the Chair and Board to ensure strong governance, transparency and accountability Ensuring ICC UK plays its full role within the global ICC network and reflects the realities of international commerce for UK businesses The Person This role will suit a globally minded, commercially grounded leader with a deep understanding of international trade, cross border business and multilateral environments. You are likely to bring: Demonstrable experience leading an organisation or significant function, delivering strategic, operational, commercial and ambassadorial outcomes Senior level experience of international trade, global business or cross border commercial activity A strong track record of building and sustaining relationships with business leaders, governments, regulators and international institutions Experience operating effectively within international or federated organisational structures The judgement and credibility to act as a senior external representative and, when required, a disciplined media spokesperson A collaborative leadership style, combining authority with humility and sound judgement You do not need to have held a formal Chief Executive title, but you must be ready to operate unequivocally at that level. Why Join ICC UK? ICC UK has strong foundations, a respected and engaged Board, and an increasingly prominent role within the global ICC family, including recent responsibilities as Regional Coordinator for Europe. The next Secretary General will have the opportunity to sharpen ICC UK's proposition, strengthen its impact and lead the organisation into its next chapter at a time when international trade and cooperation matter more than ever. How to Apply Applications close 23:59 on 10 May 2026. To apply, please visit: For an informal discussion, contact Thomas Ewen and / or Lisa Henry
SCiA is a values driven social care organisation delivering high quality, person centred support across Hampshire. We have an exciting opportunity for an outstanding leader to join our Executive Leadership Team in the role of Director of Social Care. This is a senior, executive level role with overall accountability for the quality, safety, performance and sustainability of all regulated care services. Acting as CQC Nominated Individual , you will provide visible regulatory leadership while shaping strategy, driving continuous improvement and supporting future growth. About The Role As Director of Social Care, you will: Provide executive leadership across all regulated care operations Act as the organisation s CQC Nominated Individual , holding statutory accountability Lead and support Registered Managers to deliver consistently high quality services Drive operational performance, quality assurance, safeguarding and compliance Work collaboratively with local authority commissioners, NHS and ICB partners Contribute to organisational strategy, business planning and service development Champion a values led, inclusive and high performing workplace culture This role offers significant influence at board and system level and the opportunity to shape care delivery across multiple services and communities. What We re Looking For You will be an experienced senior social care leader with: Substantial leadership experience within regulated social care services Previous experience as a Registered Manager and/or CQC Nominated Individual A demonstrable track record of achieving Good or Outstanding CQC outcomes Strong knowledge of safeguarding, regulation and statutory compliance Experience leading multi site or multi service care operations Confidence working with commissioners, NHS partners and external stakeholders Excellent leadership, communication and decision making skills A values base aligned with person centred, accountable and compassionate care Essential Qualifications and Requirements Level 5 Diploma in Leadership for Health and Social Care (or equivalent) Full UK driving licence and access to transport Right to work in the UK Enhanced DBS and CQC Fit and Proper Persons assessment What We Offer Competitive executive level salary (£60,000 £70,000) 25 days annual leave plus bank holidays Birthday day off Pension scheme Flexible and hybrid working arrangements Investment in leadership development and professional learning The opportunity to make a meaningful impact within a values led organisation Equality, Diversity & Inclusion SCiA is committed to equality, diversity and inclusion and to creating a workplace where everyone is treated with dignity and respect. We welcome applications from all sections of the community and particularly encourage applications from candidates under represented in senior leadership roles. How to Apply Please apply with your CV and a supporting statement outlining how your experience and values align with this role. Closing Date : Friday 8 May We look forward to hearing from you.
Apr 24, 2026
Full time
SCiA is a values driven social care organisation delivering high quality, person centred support across Hampshire. We have an exciting opportunity for an outstanding leader to join our Executive Leadership Team in the role of Director of Social Care. This is a senior, executive level role with overall accountability for the quality, safety, performance and sustainability of all regulated care services. Acting as CQC Nominated Individual , you will provide visible regulatory leadership while shaping strategy, driving continuous improvement and supporting future growth. About The Role As Director of Social Care, you will: Provide executive leadership across all regulated care operations Act as the organisation s CQC Nominated Individual , holding statutory accountability Lead and support Registered Managers to deliver consistently high quality services Drive operational performance, quality assurance, safeguarding and compliance Work collaboratively with local authority commissioners, NHS and ICB partners Contribute to organisational strategy, business planning and service development Champion a values led, inclusive and high performing workplace culture This role offers significant influence at board and system level and the opportunity to shape care delivery across multiple services and communities. What We re Looking For You will be an experienced senior social care leader with: Substantial leadership experience within regulated social care services Previous experience as a Registered Manager and/or CQC Nominated Individual A demonstrable track record of achieving Good or Outstanding CQC outcomes Strong knowledge of safeguarding, regulation and statutory compliance Experience leading multi site or multi service care operations Confidence working with commissioners, NHS partners and external stakeholders Excellent leadership, communication and decision making skills A values base aligned with person centred, accountable and compassionate care Essential Qualifications and Requirements Level 5 Diploma in Leadership for Health and Social Care (or equivalent) Full UK driving licence and access to transport Right to work in the UK Enhanced DBS and CQC Fit and Proper Persons assessment What We Offer Competitive executive level salary (£60,000 £70,000) 25 days annual leave plus bank holidays Birthday day off Pension scheme Flexible and hybrid working arrangements Investment in leadership development and professional learning The opportunity to make a meaningful impact within a values led organisation Equality, Diversity & Inclusion SCiA is committed to equality, diversity and inclusion and to creating a workplace where everyone is treated with dignity and respect. We welcome applications from all sections of the community and particularly encourage applications from candidates under represented in senior leadership roles. How to Apply Please apply with your CV and a supporting statement outlining how your experience and values align with this role. Closing Date : Friday 8 May We look forward to hearing from you.
CAMBRIDGE UNIVERSITY PRESS & ASSESMENT
Cambridge, Cambridgeshire
Job Title: Products and Services Director - Cambridge OCR Salary: Competitive Location: Cambridge or Coventry - Hybrid (a minimum of 40% of time on site) Contract: Permanent Hours: Full time 35 hours per week Shape the Future of UK Education Are you a strategic product leader ready to drive the future direction of general and vocational qualifications in England as well as the digital, learning and professional development services that support them? This is a rare and high impact opportunity to join the Board for Cambridge OCR, guiding one of the UK's most trusted education organisations at a pivotal moment of reform, digital evolution and increasing market competition. We are Cambridge University Press & Assessment-a world leading assessment organisation and publisher, and a proud part of the University of Cambridge. About the role As a senior member of the Board for Cambridge OCR, you will set a bold and credible vision for our products and services and create the conditions for teams across the directorate to thrive. Working in close partnership with colleagues across Sales & Customer Support, Brand & Marketing and Assessment, you will lead the development and implementation of our commercial and product strategy - ensuring competitive advantage, exceptional customer experience and coordinated execution. You will own the long term product roadmap across qualifications, teaching and learning support, digital services and professional development. This includes shaping our digital and AI enabled innovation agenda and ensuring our portfolio remains high quality, evidence based and sustainable. This is a large scale, strategic leadership role with accountability for end to end product lifecycle decisions and investment prioritisation across a significant Cambridge portfolio. In this role, you will: Drive our product and services strategy - shaping a bold long term strategy for Cambridge OCR (including the role of technology and AI) and aligning teams behind it. Lead portfolio direction - guiding the future of GCSEs, A Levels, V Levels and Technical Awards etc to ensure the portfolio remains competitive, relevant and high Set a vision for our use of technology and AI - working with the Cambridge International Product Director and cross Cambridge partners to embed meaningful digital and technology enabled innovation across products and services. Oversee the product lifecycle - making evidence based investment decisions, ensuring smart prioritisation, strong return on investment and continuous improvement. Champion high standards - ensuring that qualifications, services and digital products are robust, sustainable and meet regulatory requirements. Strengthen functional excellence - improving processes, data quality and operating discipline within the directorate while fostering innovation. Lead with impact - inspiring and developing leaders, building capability across product functions, and deputising for the Managing Director when required. Additional responsibilities include: Making product decisions grounded in customer and teacher insight, educational evidence and strong commercial judgement. Setting KPIs and driving measurable performance improvement. Building trusted relationships across schools, colleges, regulators, government bodies, higher education and publishing partners. Role modelling Cambridge values, ethical standards, risk management and regulatory compliance. This position is classified as hybrid, requiring a minimum of 40% on-site collaboration. Flexible working requests will be considered from day one, including adjustments for disability or long term health conditions. About You You are a strategic, forward thinking product leader who can operate confidently at Board level and guide Cambridge OCR through reform, transformation and growth. You will bring: Exceptional leadership - able to set a compelling vision, inspire large teams and lead effectively in a complex, fast-paced environment. Strong strategic judgement - able to navigate government policy change, market shifts and digital disruption with clarity. Deep qualifications and assessment expertise - with strong understanding of educational policy, pedagogy and regulatory requirements. Commercial and financial strength - experienced in full budget accountability, business case development and generating return on investment. Breadth of product experience - spanning digital, assessment and qualifications, grounded in customer insight and evidence. Resilience and adaptability - comfortable leading through ambiguity, policy change and evolving market dynamics. Collaborative influence - able to work effectively across functions, geographies, and senior stakeholder groups, building strong relationships and partnerships. Desirable: Working in education and/or assessment contexts. Strong insight into customer behaviour and market dynamics. Experience leading digital innovation in regulated environments. A continuous improvement mindset. We are a Disability Confident (DC) employer that is committed to equality and inclusion ensuring our recruitment process is accessible to all. The DC scheme's Offer of an Interview commitment applies to applicants who opt in, and disclose a disability or a long-term health condition, and best meet the minimum criteria for the role. In instances where interviewing all qualifying candidates is not practicable, we prioritise those who best meet the minimum criteria, as we would for applicants who do not have a disability or long-term health condition. Cambridge University Press & Assessment is an approved UK employer for the sponsorship of eligible roles and applicants under the Skilled Worker visa route. Please refer to the gov.uk website for guidance to understand your own eligibility based on the role you are applying for. Rewards and benefits We will support you to be at your best in work and to live well outside of it. In addition to competitive salaries, we offer a world-class, flexible rewards package , featuring family-friendly and planet-friendly benefits including: 28 days annual leave plus bank holidays Private medical and Permanent Health Insurance Discretionary annual bonus Group personal pension scheme Life assurance up to 4 x annual salary Green travel schemes Ready to pursue your potential? Apply now. We are collaborating with Signium, our Recruitment Partner, on the appointment of this role. For further information, and to apply, please send a CV and covering letter to We aim to support candidates by making our interview process clear and transparent. Applications will be reviewed as they are received, with the closing date for all applications being Friday 1 May 2026. If you are progressed through the stages, you can expect: A screening interview with our Recruitment Partner, Signium (from w/c 20 th April) First stage competency-based interview via MS Teams (18 th May) A Hogan Psychometric Assessment Final stage interview with presentation task: in-person at our offices in Cambridge. (9 th June) If you require any reasonable adjustments during the recruitment process due to a disability or a long-term health condition, there will be an opportunity for you to inform us via the online application form. We will do our best to accommodate your needs. Please note that successful applicants will be subject to satisfactory background checks including DBS due to working in a regulated industry. Why join us Joining us is your opportunity to pursue potential. You will belong to a collaborative team that is exploring new and better ways to serve students, teachers and researchers across the globe - for the benefit of individuals, society and the world. Sharing our mission will inspire your own growth, development and progress, in an environment which embraces difference, change and aspiration. Cambridge University Press & Assessment is committed to being a place where anyone can enjoy a successful career, where it is safe to speak up, and where we learn continuously to improve together. We welcome applications from all candidates, regardless of demographic characteristics (age, disability, educational attainment, ethnicity, gender, marital status, neurodiversity, religion, sex, gender identity and sexual identity), cultural, or social class/background. We believe better outcomes come through diversity of thought, background and approach. We welcome applications from people from all backgrounds and communities, actively seeking to employ people from a wide range of different communities.
Apr 24, 2026
Full time
Job Title: Products and Services Director - Cambridge OCR Salary: Competitive Location: Cambridge or Coventry - Hybrid (a minimum of 40% of time on site) Contract: Permanent Hours: Full time 35 hours per week Shape the Future of UK Education Are you a strategic product leader ready to drive the future direction of general and vocational qualifications in England as well as the digital, learning and professional development services that support them? This is a rare and high impact opportunity to join the Board for Cambridge OCR, guiding one of the UK's most trusted education organisations at a pivotal moment of reform, digital evolution and increasing market competition. We are Cambridge University Press & Assessment-a world leading assessment organisation and publisher, and a proud part of the University of Cambridge. About the role As a senior member of the Board for Cambridge OCR, you will set a bold and credible vision for our products and services and create the conditions for teams across the directorate to thrive. Working in close partnership with colleagues across Sales & Customer Support, Brand & Marketing and Assessment, you will lead the development and implementation of our commercial and product strategy - ensuring competitive advantage, exceptional customer experience and coordinated execution. You will own the long term product roadmap across qualifications, teaching and learning support, digital services and professional development. This includes shaping our digital and AI enabled innovation agenda and ensuring our portfolio remains high quality, evidence based and sustainable. This is a large scale, strategic leadership role with accountability for end to end product lifecycle decisions and investment prioritisation across a significant Cambridge portfolio. In this role, you will: Drive our product and services strategy - shaping a bold long term strategy for Cambridge OCR (including the role of technology and AI) and aligning teams behind it. Lead portfolio direction - guiding the future of GCSEs, A Levels, V Levels and Technical Awards etc to ensure the portfolio remains competitive, relevant and high Set a vision for our use of technology and AI - working with the Cambridge International Product Director and cross Cambridge partners to embed meaningful digital and technology enabled innovation across products and services. Oversee the product lifecycle - making evidence based investment decisions, ensuring smart prioritisation, strong return on investment and continuous improvement. Champion high standards - ensuring that qualifications, services and digital products are robust, sustainable and meet regulatory requirements. Strengthen functional excellence - improving processes, data quality and operating discipline within the directorate while fostering innovation. Lead with impact - inspiring and developing leaders, building capability across product functions, and deputising for the Managing Director when required. Additional responsibilities include: Making product decisions grounded in customer and teacher insight, educational evidence and strong commercial judgement. Setting KPIs and driving measurable performance improvement. Building trusted relationships across schools, colleges, regulators, government bodies, higher education and publishing partners. Role modelling Cambridge values, ethical standards, risk management and regulatory compliance. This position is classified as hybrid, requiring a minimum of 40% on-site collaboration. Flexible working requests will be considered from day one, including adjustments for disability or long term health conditions. About You You are a strategic, forward thinking product leader who can operate confidently at Board level and guide Cambridge OCR through reform, transformation and growth. You will bring: Exceptional leadership - able to set a compelling vision, inspire large teams and lead effectively in a complex, fast-paced environment. Strong strategic judgement - able to navigate government policy change, market shifts and digital disruption with clarity. Deep qualifications and assessment expertise - with strong understanding of educational policy, pedagogy and regulatory requirements. Commercial and financial strength - experienced in full budget accountability, business case development and generating return on investment. Breadth of product experience - spanning digital, assessment and qualifications, grounded in customer insight and evidence. Resilience and adaptability - comfortable leading through ambiguity, policy change and evolving market dynamics. Collaborative influence - able to work effectively across functions, geographies, and senior stakeholder groups, building strong relationships and partnerships. Desirable: Working in education and/or assessment contexts. Strong insight into customer behaviour and market dynamics. Experience leading digital innovation in regulated environments. A continuous improvement mindset. We are a Disability Confident (DC) employer that is committed to equality and inclusion ensuring our recruitment process is accessible to all. The DC scheme's Offer of an Interview commitment applies to applicants who opt in, and disclose a disability or a long-term health condition, and best meet the minimum criteria for the role. In instances where interviewing all qualifying candidates is not practicable, we prioritise those who best meet the minimum criteria, as we would for applicants who do not have a disability or long-term health condition. Cambridge University Press & Assessment is an approved UK employer for the sponsorship of eligible roles and applicants under the Skilled Worker visa route. Please refer to the gov.uk website for guidance to understand your own eligibility based on the role you are applying for. Rewards and benefits We will support you to be at your best in work and to live well outside of it. In addition to competitive salaries, we offer a world-class, flexible rewards package , featuring family-friendly and planet-friendly benefits including: 28 days annual leave plus bank holidays Private medical and Permanent Health Insurance Discretionary annual bonus Group personal pension scheme Life assurance up to 4 x annual salary Green travel schemes Ready to pursue your potential? Apply now. We are collaborating with Signium, our Recruitment Partner, on the appointment of this role. For further information, and to apply, please send a CV and covering letter to We aim to support candidates by making our interview process clear and transparent. Applications will be reviewed as they are received, with the closing date for all applications being Friday 1 May 2026. If you are progressed through the stages, you can expect: A screening interview with our Recruitment Partner, Signium (from w/c 20 th April) First stage competency-based interview via MS Teams (18 th May) A Hogan Psychometric Assessment Final stage interview with presentation task: in-person at our offices in Cambridge. (9 th June) If you require any reasonable adjustments during the recruitment process due to a disability or a long-term health condition, there will be an opportunity for you to inform us via the online application form. We will do our best to accommodate your needs. Please note that successful applicants will be subject to satisfactory background checks including DBS due to working in a regulated industry. Why join us Joining us is your opportunity to pursue potential. You will belong to a collaborative team that is exploring new and better ways to serve students, teachers and researchers across the globe - for the benefit of individuals, society and the world. Sharing our mission will inspire your own growth, development and progress, in an environment which embraces difference, change and aspiration. Cambridge University Press & Assessment is committed to being a place where anyone can enjoy a successful career, where it is safe to speak up, and where we learn continuously to improve together. We welcome applications from all candidates, regardless of demographic characteristics (age, disability, educational attainment, ethnicity, gender, marital status, neurodiversity, religion, sex, gender identity and sexual identity), cultural, or social class/background. We believe better outcomes come through diversity of thought, background and approach. We welcome applications from people from all backgrounds and communities, actively seeking to employ people from a wide range of different communities.
Delivery Director, Events and Exhibitions London Leading Global Exhibition, Experiential Events and Display Graphics business seeks an experienced and skilled Delivery Director to take overall responsibility for their Show Ready and Features Project management teams and their associated delivery processes, in the planning & execution of a significant array of Design, Build & Graphics projects on high profile Events and Exhibitions across the UK and Europe. You must be a proven Account Director or Project Delivery leader with Exhibitions or Graphics Industry experience, accustomed to working in a fast paced, dynamically exciting and fluid environment, as you ll be leading teams to create some of the most engaging environments in the world, spanning exhibitions, events & sales conferences of all sizes. This is a new role, pivotal in managing the continued expansion & effectiveness of the Show Ready and Features Project management teams, as you will be the cornerstone of efficient and effective business operations, charged with leading the day-to-day activities of circa 15 geographically diverse personnel, including Structural Designers & Project Managers, ensuring that the department runs smoothly and efficiently, whilst aligning departmental operational goals within the wider Company objectives. Beyond the daily logistics of managing the team, you will play a crucial role in the business strategic planning, working closely with the Sales and Account management teams to develop and implement strategies that enhance operational efficiency and contribute to the Company s growth, whilst maintaining their standardisation and simplification objectives. Responsibilities; Planning, monitoring, mentoring and leading staff in the day-to-day operations to ensure efficient and effective functioning, with seamless collaboration and coordination across the wider operational teams. Working closely with the Graphics Delivery Director to collaborate on the use of on-site labour, evaluating the efficiency of existing business procedures and implementing improvements to optimise productivity. Developing long-term operational strategies and aligning them with the broader business objectives, whilst setting strategic goals for operational activities to drive the overall growth and profitability of the Company. Communicating policies and directives to managers and staff, fostering a culture of continuous improvement and identifying ways to enhance customer service, satisfaction and a positive experience for all Clients. Managing risks effectively and implementing measures to mitigate potential threats, whilst working as part of the overall Operations team which will include Ops planning, Account Management, Onsite delivery and Venue stakeholder liaison to effectively deliver the overall projects. Ideally possessing a good working knowledge of venue regulations, you must have leadership experience working within a similar role in a fast paced and rapidly changing environment. You must be proficient with software, including Microsoft Office, have exceptional communication skills and be accustomed to working with multiple stakeholders including Marketing, Creative, Production, Digital & Installation. You will demonstrate a robust and instantly engaging personality, that s complemented by strong leadership & administrative skills and a very keen eye for detail. Ideally possessing demonstrable experience within an existing Exhibition Design and Build environment, you ll be independent, robust and communicative, with a proven ability for managing major Brand Clients, via inhouse/outsource Production environments and installation teams. Ideally, you ll also have a strong technical appreciation of the Graphics industry, as your teams will be liaising with the Studio and Creative functions on the development of concepts, working closely and collaboratively with other colleagues in the Business to deliver complete and fully integrated project solutions. Whilst possessing flair, imagination and the energy to multi-task, it is imperative that you have strong operational acumen & an astute Business understanding, displaying a professional approach to work, appearance and leadership, functioning under pressure and remaining calm, with a clear ability to prioritise and to communicate highly effectively at all levels. In a hybrid role, you will be based from their impressive operation at the London ExCel, managing a diversely located team of Structural Designers & Project Managers, whilst also working away from home periodically to manage/deliver projects across the UK and Europe, so whilst experience is key, flexibility and a sense of humour is also considered essential ! An impressive Global Business with strong market recognition, this is a fabulous opportunity to join a dynamic and empowered team in the continued development of your career potential within the Exhibitions, Events and Graphics arena. Delivery, Account, Project, Director, Manager, Features, Exhibition, Events, Large Format, Digital, Print, Signage, Wide Format, Display Graphics, Installation, Design and Build, Show Ready, Features, Venue
Apr 24, 2026
Full time
Delivery Director, Events and Exhibitions London Leading Global Exhibition, Experiential Events and Display Graphics business seeks an experienced and skilled Delivery Director to take overall responsibility for their Show Ready and Features Project management teams and their associated delivery processes, in the planning & execution of a significant array of Design, Build & Graphics projects on high profile Events and Exhibitions across the UK and Europe. You must be a proven Account Director or Project Delivery leader with Exhibitions or Graphics Industry experience, accustomed to working in a fast paced, dynamically exciting and fluid environment, as you ll be leading teams to create some of the most engaging environments in the world, spanning exhibitions, events & sales conferences of all sizes. This is a new role, pivotal in managing the continued expansion & effectiveness of the Show Ready and Features Project management teams, as you will be the cornerstone of efficient and effective business operations, charged with leading the day-to-day activities of circa 15 geographically diverse personnel, including Structural Designers & Project Managers, ensuring that the department runs smoothly and efficiently, whilst aligning departmental operational goals within the wider Company objectives. Beyond the daily logistics of managing the team, you will play a crucial role in the business strategic planning, working closely with the Sales and Account management teams to develop and implement strategies that enhance operational efficiency and contribute to the Company s growth, whilst maintaining their standardisation and simplification objectives. Responsibilities; Planning, monitoring, mentoring and leading staff in the day-to-day operations to ensure efficient and effective functioning, with seamless collaboration and coordination across the wider operational teams. Working closely with the Graphics Delivery Director to collaborate on the use of on-site labour, evaluating the efficiency of existing business procedures and implementing improvements to optimise productivity. Developing long-term operational strategies and aligning them with the broader business objectives, whilst setting strategic goals for operational activities to drive the overall growth and profitability of the Company. Communicating policies and directives to managers and staff, fostering a culture of continuous improvement and identifying ways to enhance customer service, satisfaction and a positive experience for all Clients. Managing risks effectively and implementing measures to mitigate potential threats, whilst working as part of the overall Operations team which will include Ops planning, Account Management, Onsite delivery and Venue stakeholder liaison to effectively deliver the overall projects. Ideally possessing a good working knowledge of venue regulations, you must have leadership experience working within a similar role in a fast paced and rapidly changing environment. You must be proficient with software, including Microsoft Office, have exceptional communication skills and be accustomed to working with multiple stakeholders including Marketing, Creative, Production, Digital & Installation. You will demonstrate a robust and instantly engaging personality, that s complemented by strong leadership & administrative skills and a very keen eye for detail. Ideally possessing demonstrable experience within an existing Exhibition Design and Build environment, you ll be independent, robust and communicative, with a proven ability for managing major Brand Clients, via inhouse/outsource Production environments and installation teams. Ideally, you ll also have a strong technical appreciation of the Graphics industry, as your teams will be liaising with the Studio and Creative functions on the development of concepts, working closely and collaboratively with other colleagues in the Business to deliver complete and fully integrated project solutions. Whilst possessing flair, imagination and the energy to multi-task, it is imperative that you have strong operational acumen & an astute Business understanding, displaying a professional approach to work, appearance and leadership, functioning under pressure and remaining calm, with a clear ability to prioritise and to communicate highly effectively at all levels. In a hybrid role, you will be based from their impressive operation at the London ExCel, managing a diversely located team of Structural Designers & Project Managers, whilst also working away from home periodically to manage/deliver projects across the UK and Europe, so whilst experience is key, flexibility and a sense of humour is also considered essential ! An impressive Global Business with strong market recognition, this is a fabulous opportunity to join a dynamic and empowered team in the continued development of your career potential within the Exhibitions, Events and Graphics arena. Delivery, Account, Project, Director, Manager, Features, Exhibition, Events, Large Format, Digital, Print, Signage, Wide Format, Display Graphics, Installation, Design and Build, Show Ready, Features, Venue
At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you. Role Purpose This is a leadership role responsible for managing and developing a high performing team of Customer Success Managers while guiding a group of Technical Account Managers through their evolution into proactive Customer Success roles. In addition to leading the team, you will personally manage up to three strategic Enterprise customers to ensure you "live and breathe" the role, stay close to customer needs, and role model excellence. Your mission is to drive customer value, accelerate AI powered adoption, maximise ROI, and contribute significantly to NiCE's growth and retention objectives. Key Responsibilities Lead, coach, and develop a team of CSMs to deliver proactive, value driven Customer Success engagements. Support transitioning TAMs through structured onboarding, capability uplift, and maturity into full CSM responsibilities. Build a culture focused on ownership, customer centricity, accountability, and continuous learning. Conduct regular 1:1s, performance management, coaching, workload prioritisation, and day to day people leadership responsibilities. Ensure consistent application of NiCE's Customer Success methodologies, playbooks, and operating principles. Strategic Customer Management Personally manage up to three enterprise, high touch customers, ensuring deep engagement, AI adoption, and value realisation. Lead executive value reviews, roadmap discussions, and strategic business planning with assigned accounts. Act as a senior escalation point and executive sponsor where required. Operational Excellence & Execution Establish and maintain strong operational rhythms across the team (weekly reviews, risk assessments, success plan audits). Ensure high quality delivery of Success Plans, adoption strategies, AI capability enablement, and value presentations. Oversee customer lifecycle execution, ensuring consistency, excellence, and continuous improvement. Drive accurate forecasting of customer risk, expansion opportunities, and adoption maturity. Cross Functional Collaboration Partner with Product, Engineering, Support, Professional Services, and Sales to ensure seamless customer outcomes. Provide the "voice of the customer" and influence roadmap and prioritisation discussions. Work closely with Sales to support renewals, expansion, commercial planning, and joint account strategies. Collaborate with Partner organisations to align delivery across joint accounts. Driving Adoption, AI Enablement & Customer Value Ensure the team actively drives adoption and business value through NiCE's AI powered capabilities. Guide CSMs in identifying success gaps, creating action plans, and accelerating time to value. Monitor customer health, sentiment, usage, and risk signals to ensure proactive intervention. Scaling Programs, Processes & Methodologies Design, refine, and operationalise scalable Customer Success frameworks, including: Customer Success Plans EBR templates and governance Risk and escalation playbooks Ensure consistent, high standard delivery across all customer engagements. Analyse data to drive decision making, identify trends, and prioritise team focus areas. Ensure CSMs maintain accurate documentation in CRM, success tools, and dashboards. Present insights, risks, and opportunities to senior leadership with clarity and confidence. Customer Advocacy & Experience Improvement Champion end to end customer experience improvements, proposing optimisations to internal processes and customer touchpoints. Drive initiatives that enhance NPS, satisfaction, and long term loyalty. Establish NiCE as a trusted strategic partner through credibility, consistency, and measurable value. Customer Success Performance & Outcome Ownership Own and lead the regional NPS programme, ensuring structured follow up, root cause analysis, and action planning to drive continual improvement in customer experience. Drive NRR (Net Revenue Retention) and GRR (Gross Revenue Retention) across the team through proactive health management, strong renewal readiness, value led engagement, and early risk detection. Establish clear team metrics and dashboards for NRR, GRR, NPS, adoption progress, and customer health, ensuring team accountability against targets. Partner with Sales and Renewals to ensure renewal preparation, negotiation support, and expansion pipelines are tightly aligned and forecasted. Qualifications & Experience Required: 8+ years in Customer Success, Technical Account Management, or Service Delivery within SaaS, cloud, telecommunications, or contact centre environments. 2-4+ years managing customer facing teams. Proven experience influencing executives and handling complex enterprise accounts. Strong ability to translate technical and AI driven capabilities into business value and operational outcomes. Excellent communication, leadership presence, and conflict resolution skills. Analytical mindset with strong documentation and reporting abilities. Proficiency with Microsoft Office and CRM/success platforms. What's in it for you? Opportunity to shape and scale a high performing Customer Success organisation. Work alongside industry leading experts in a dynamic, innovative, and fast paced environment. Endless global career opportunities across multiple domains and disciplines. Access to cutting edge AI products, methodologies, and learning resources. A culture built on ambition, collaboration, and continuous improvement. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
Apr 24, 2026
Full time
At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you. Role Purpose This is a leadership role responsible for managing and developing a high performing team of Customer Success Managers while guiding a group of Technical Account Managers through their evolution into proactive Customer Success roles. In addition to leading the team, you will personally manage up to three strategic Enterprise customers to ensure you "live and breathe" the role, stay close to customer needs, and role model excellence. Your mission is to drive customer value, accelerate AI powered adoption, maximise ROI, and contribute significantly to NiCE's growth and retention objectives. Key Responsibilities Lead, coach, and develop a team of CSMs to deliver proactive, value driven Customer Success engagements. Support transitioning TAMs through structured onboarding, capability uplift, and maturity into full CSM responsibilities. Build a culture focused on ownership, customer centricity, accountability, and continuous learning. Conduct regular 1:1s, performance management, coaching, workload prioritisation, and day to day people leadership responsibilities. Ensure consistent application of NiCE's Customer Success methodologies, playbooks, and operating principles. Strategic Customer Management Personally manage up to three enterprise, high touch customers, ensuring deep engagement, AI adoption, and value realisation. Lead executive value reviews, roadmap discussions, and strategic business planning with assigned accounts. Act as a senior escalation point and executive sponsor where required. Operational Excellence & Execution Establish and maintain strong operational rhythms across the team (weekly reviews, risk assessments, success plan audits). Ensure high quality delivery of Success Plans, adoption strategies, AI capability enablement, and value presentations. Oversee customer lifecycle execution, ensuring consistency, excellence, and continuous improvement. Drive accurate forecasting of customer risk, expansion opportunities, and adoption maturity. Cross Functional Collaboration Partner with Product, Engineering, Support, Professional Services, and Sales to ensure seamless customer outcomes. Provide the "voice of the customer" and influence roadmap and prioritisation discussions. Work closely with Sales to support renewals, expansion, commercial planning, and joint account strategies. Collaborate with Partner organisations to align delivery across joint accounts. Driving Adoption, AI Enablement & Customer Value Ensure the team actively drives adoption and business value through NiCE's AI powered capabilities. Guide CSMs in identifying success gaps, creating action plans, and accelerating time to value. Monitor customer health, sentiment, usage, and risk signals to ensure proactive intervention. Scaling Programs, Processes & Methodologies Design, refine, and operationalise scalable Customer Success frameworks, including: Customer Success Plans EBR templates and governance Risk and escalation playbooks Ensure consistent, high standard delivery across all customer engagements. Analyse data to drive decision making, identify trends, and prioritise team focus areas. Ensure CSMs maintain accurate documentation in CRM, success tools, and dashboards. Present insights, risks, and opportunities to senior leadership with clarity and confidence. Customer Advocacy & Experience Improvement Champion end to end customer experience improvements, proposing optimisations to internal processes and customer touchpoints. Drive initiatives that enhance NPS, satisfaction, and long term loyalty. Establish NiCE as a trusted strategic partner through credibility, consistency, and measurable value. Customer Success Performance & Outcome Ownership Own and lead the regional NPS programme, ensuring structured follow up, root cause analysis, and action planning to drive continual improvement in customer experience. Drive NRR (Net Revenue Retention) and GRR (Gross Revenue Retention) across the team through proactive health management, strong renewal readiness, value led engagement, and early risk detection. Establish clear team metrics and dashboards for NRR, GRR, NPS, adoption progress, and customer health, ensuring team accountability against targets. Partner with Sales and Renewals to ensure renewal preparation, negotiation support, and expansion pipelines are tightly aligned and forecasted. Qualifications & Experience Required: 8+ years in Customer Success, Technical Account Management, or Service Delivery within SaaS, cloud, telecommunications, or contact centre environments. 2-4+ years managing customer facing teams. Proven experience influencing executives and handling complex enterprise accounts. Strong ability to translate technical and AI driven capabilities into business value and operational outcomes. Excellent communication, leadership presence, and conflict resolution skills. Analytical mindset with strong documentation and reporting abilities. Proficiency with Microsoft Office and CRM/success platforms. What's in it for you? Opportunity to shape and scale a high performing Customer Success organisation. Work alongside industry leading experts in a dynamic, innovative, and fast paced environment. Endless global career opportunities across multiple domains and disciplines. Access to cutting edge AI products, methodologies, and learning resources. A culture built on ambition, collaboration, and continuous improvement. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
If you've reached the point in your career where you want more than just managing workloads - this could be your next move. This Practice Manager opportunity offers the chance to step into a role where your ideas, leadership, and commercial thinking genuinely shape how a firm operates. As a Practice Manager, you won't be stuck firefighting or buried in admin click apply for full job details
Apr 24, 2026
Full time
If you've reached the point in your career where you want more than just managing workloads - this could be your next move. This Practice Manager opportunity offers the chance to step into a role where your ideas, leadership, and commercial thinking genuinely shape how a firm operates. As a Practice Manager, you won't be stuck firefighting or buried in admin click apply for full job details
Junior Account Executive £Negotiable DOE Maidstone (Hybrid working available) Monday Friday, 9am 5pm An exciting and challenging opportunity has arisen for a Junior Account Executive to join a well-established PR agency located in Kent, on a full time, permanent basis! This is a fantastic opening for the right person to develop a career within a company who pride themselves on their forward thinking, flexible culture and investing in their workforce! Duties for this role include but are not limited to: Liaise with clients in meetings and writing daily reports to document activities. Produce draft press materials consisting of news releases, press kit contents, background information sheets and feature submissions. Participate in brainstorming activities on new business and existing clients. Organising and supervising design and artwork, print, venues, and photography. Assisting with event coordination. Maintaining client documentation and emails. Maintaining adequate client supplies. To be considered you will have/be: A passion for PR, whether you are a graduate or experienced! Copy writing experience (essential). Excellent communication skills, confident with interacting with journalists and various key stakeholders. Management and organisational skills. Commercially minded with a focus on results. Proactive and versatile. You will be rewarded with a good salary, generous benefits, hybrid working and unlimited progression opportunities (based on performance!) APPLY NOW FOR IMMEDIATE CONSIDERATION! This role is being handled by Holly Ensoll, Business Support Consultant for Pearson Whiffin Recruitment. Not quite the right role but still looking? Whether you are entry or Executive level, our team of experienced Recruitment specialists can help you with your career. We are Kent s leading independent consultancy and pride ourselves on delivering an exceptional service to both candidates and clients. Find us on and By working with us, you will be helping support charities across Kent; we have raised over £50,000 so far!
Apr 24, 2026
Full time
Junior Account Executive £Negotiable DOE Maidstone (Hybrid working available) Monday Friday, 9am 5pm An exciting and challenging opportunity has arisen for a Junior Account Executive to join a well-established PR agency located in Kent, on a full time, permanent basis! This is a fantastic opening for the right person to develop a career within a company who pride themselves on their forward thinking, flexible culture and investing in their workforce! Duties for this role include but are not limited to: Liaise with clients in meetings and writing daily reports to document activities. Produce draft press materials consisting of news releases, press kit contents, background information sheets and feature submissions. Participate in brainstorming activities on new business and existing clients. Organising and supervising design and artwork, print, venues, and photography. Assisting with event coordination. Maintaining client documentation and emails. Maintaining adequate client supplies. To be considered you will have/be: A passion for PR, whether you are a graduate or experienced! Copy writing experience (essential). Excellent communication skills, confident with interacting with journalists and various key stakeholders. Management and organisational skills. Commercially minded with a focus on results. Proactive and versatile. You will be rewarded with a good salary, generous benefits, hybrid working and unlimited progression opportunities (based on performance!) APPLY NOW FOR IMMEDIATE CONSIDERATION! This role is being handled by Holly Ensoll, Business Support Consultant for Pearson Whiffin Recruitment. Not quite the right role but still looking? Whether you are entry or Executive level, our team of experienced Recruitment specialists can help you with your career. We are Kent s leading independent consultancy and pride ourselves on delivering an exceptional service to both candidates and clients. Find us on and By working with us, you will be helping support charities across Kent; we have raised over £50,000 so far!
Insight Executive Group are delighted to be working with a global Facilities Management company who are looking to recruit a Portering Manager to join their healthcare team in Oxford. The role is a permanent full time position with a starting salary of up to £45k. The Portering Manager will be responsible for: reviewing and planning service improvements in a demanding NHS environment to ensure improved services managing efficient and customer focused portering services within the agreed budget maintaining services that exceed the level of performance required of the contractual quality performance regimes, to eliminate the risk of financial penalties developing and maintaining effective communication with patients, relatives and Trust staff adopting a team approach and participate fully with colleagues in the delivery and development of efficient integrated services building and maintaining effective relationships with staff, clients and other departmental supervisors motivating staff through good communications, team meetings & individual contact, progressing and feeding back to the General Manager on any issues raised, consistent monitoring of quality control systems for the portering service through appropriate IT systems as instructed The successful Portering Manager will be able to demonstrate: proven experience of managing a Portering team complex service with a diverse workforce in a customer/patient service environment proven experience of managing a successful P&L account proven ability to lead, motivate, inspire and support diverse teams If you match the above criteria and are interested in the role please send your CV through to me for a discussion about the role many thanks.
Apr 24, 2026
Full time
Insight Executive Group are delighted to be working with a global Facilities Management company who are looking to recruit a Portering Manager to join their healthcare team in Oxford. The role is a permanent full time position with a starting salary of up to £45k. The Portering Manager will be responsible for: reviewing and planning service improvements in a demanding NHS environment to ensure improved services managing efficient and customer focused portering services within the agreed budget maintaining services that exceed the level of performance required of the contractual quality performance regimes, to eliminate the risk of financial penalties developing and maintaining effective communication with patients, relatives and Trust staff adopting a team approach and participate fully with colleagues in the delivery and development of efficient integrated services building and maintaining effective relationships with staff, clients and other departmental supervisors motivating staff through good communications, team meetings & individual contact, progressing and feeding back to the General Manager on any issues raised, consistent monitoring of quality control systems for the portering service through appropriate IT systems as instructed The successful Portering Manager will be able to demonstrate: proven experience of managing a Portering team complex service with a diverse workforce in a customer/patient service environment proven experience of managing a successful P&L account proven ability to lead, motivate, inspire and support diverse teams If you match the above criteria and are interested in the role please send your CV through to me for a discussion about the role many thanks.
Prostate Cancer Research exists to honour the men and families who have been through things no family should have to go through, and to work for a future where no one needs to fear a prostate cancer diagnosis. We are always working to provide resources to help, support and empower patients. Giving them the information they need to make better choices about their treatment, while working to identify and target specific unmet needs in the prostate cancer ecosystem, such as racial inequality and bone metastasis. Our dedicated staff team is the key to our success, expanding the amount of research that we fund five times over in four years. PCR won the Change Project of the year award in 2023 and has been shortlisted for the following awards for our Real Talk campaign in 2025: Charity Times Award- PR Team of the Year Third Sector Award- Best Large Charity Film Third Sector Award- Communications Campaign of The Year Third Sector Awards- Large Corporate Partnership of the Year Job Description It s been a successful few years for the Events team with good results across the board, increasing income by over £1 million a year since 2023. And we ve just been shortlisted for Fundraising Charity of the Year at the National Fundraising Awards 2026! Now s an exciting time as we ve recently expanded the team again, bringing in new resource to give our different activity areas space to grow and ensure the whole team can do their best work contributing to PCR s lifesaving mission, developing in their careers and enjoying their work within our ambitious and supportive team. We are now recruiting for a new Events & Community Executive to join the frontline of our fundraising stewardship , so strong relationship skills and a love of creating great supporter experiences are essential. A big part of the role will be project managing fundraising activities which will require a proactive approach and an eagerness to learn , as well as some experience of leading a project yourself in the past . Examples of projects include the London Marathon, Tough Mudder and our open challenges, but you will work on a variety of activities with the team sharing learnings and supporting each other to hit our shared goals. You will receive the training and support you need to succeed. Key Responsibilities Event management and delivery Lead the delivery of the fundraising activities you are working on monitoring objectives, budgets and the bigger picture to ensure that opportunities are seized and risks are minimised. Create and follow action plans for your projects, taking responsibility for processes and the delivery of tasks on time. Maintain strong working relationships with suppliers and third-party organisations. Ensure all fundraising activities promote PCR s brand and have a strong connection to people with prostate cancer. Analyse project results based on KPIs & feedback, proactively suggesting changes & improvements. Stewardship Lead on the delivery of supporter journeys for your projects, providing a high level of stewardship which motivates our fundraisers to raise more and remain loyal supporters of PCR. Lead on relationship management as required for the fundraising activities you are working on. Carry out stewardship tasks using tools like Mailchimp, GivePanel, JustGiving & Funraisin, for which training will be provided. Use feedback & data to spot opportunities for the constant improvement of fundraisers experience with PCR. Marketing and recruitment Work with the team to create effective marketing plans and lead on their implementation to meet acquisition targets. Create recruitment assets which are tailored by a good understanding of our audiences. With the support of the team, track and analyse marketing performance to proactively suggest improvements. Administration and database Oversee stock management via our fulfilment house and ensure we have high quality fundraising merchandise. Carry out participant data processing, income processing and budget management tasks as required including coding, database administration, supplier payments, and income & expenditure tracking. Ensure your fundraising activities are delivered in line with fundraising law & regulations, and with PCR s policies. Strategy and development Always have an eye on new opportunities and ideas to inject into your projects, taking a test & learn approach. Contribute to team strategy and budgeting, working with the team to create exciting plans. Lead on relevant projects to improve how we do things from stewardship & content, to processes & compliance. Be proactive in your personal development and look for opportunities to learn with lots of support from your manager! Teamwork Actively contribute to meetings, sharing new ideas and learnings that might be useful for the wider team. Work with the team to embed our agile ways of working, where we all take collective responsibility for the team s goals. Be flexible in busy times, working together to meet team goals, and sometimes getting involved with other projects and tasks across the Public Fundraising team. Attendance will be required at some weekend and evening events, for which TOIL will be given. Skills and Competencies Our ideal candidate would be a keen learner and a great team player , with: Great project delivery skills and an eagerness to develop into a more autonomous project manager. A proactive attitude and willingness to get stuck in. An understanding of the importance of good supporter/customer care, and how to provide this in a fundraising context. A strong interest in events & community/ peer-to-peer fundraising activities. A results-driven attitude and strong sense of personality accountability. Excellent communication and relationship building skills, including written and on the phone/ in-person. Excellent organisation skills and an ability to identify the best use of time to complete your work. Very good attention to detail, IT skills and the ability to use a CRM database. A belief in PCR s work, goals and our values: innovation, collaboration, accountability & championing the patient voice. How to apply Please send your CV & supporting statement (maximum 600 words) outlining why you want role & why you think you d be a good fit, with examples of previous experience, by 9am BST on Friday 15th May. Successful applicants will be invited to an online interview taking place w/c 25th May, and a second round may take place at our offices in London on Wednesday 3rd June. For more information about the role, please contact us for an informal chat. Contact details are available in the full job description. For more information about our organisation and what we do, visit the Prostate Cancer Research website, The Prostate Progress webpage, and the PCR online patient resource, The Infopool PCR is an equal opportunity employer committed to diversity and inclusion. We welcome applications from all qualified individuals regardless of their race, gender, disability, religion/belief, sexual orientation, or age.
Apr 24, 2026
Full time
Prostate Cancer Research exists to honour the men and families who have been through things no family should have to go through, and to work for a future where no one needs to fear a prostate cancer diagnosis. We are always working to provide resources to help, support and empower patients. Giving them the information they need to make better choices about their treatment, while working to identify and target specific unmet needs in the prostate cancer ecosystem, such as racial inequality and bone metastasis. Our dedicated staff team is the key to our success, expanding the amount of research that we fund five times over in four years. PCR won the Change Project of the year award in 2023 and has been shortlisted for the following awards for our Real Talk campaign in 2025: Charity Times Award- PR Team of the Year Third Sector Award- Best Large Charity Film Third Sector Award- Communications Campaign of The Year Third Sector Awards- Large Corporate Partnership of the Year Job Description It s been a successful few years for the Events team with good results across the board, increasing income by over £1 million a year since 2023. And we ve just been shortlisted for Fundraising Charity of the Year at the National Fundraising Awards 2026! Now s an exciting time as we ve recently expanded the team again, bringing in new resource to give our different activity areas space to grow and ensure the whole team can do their best work contributing to PCR s lifesaving mission, developing in their careers and enjoying their work within our ambitious and supportive team. We are now recruiting for a new Events & Community Executive to join the frontline of our fundraising stewardship , so strong relationship skills and a love of creating great supporter experiences are essential. A big part of the role will be project managing fundraising activities which will require a proactive approach and an eagerness to learn , as well as some experience of leading a project yourself in the past . Examples of projects include the London Marathon, Tough Mudder and our open challenges, but you will work on a variety of activities with the team sharing learnings and supporting each other to hit our shared goals. You will receive the training and support you need to succeed. Key Responsibilities Event management and delivery Lead the delivery of the fundraising activities you are working on monitoring objectives, budgets and the bigger picture to ensure that opportunities are seized and risks are minimised. Create and follow action plans for your projects, taking responsibility for processes and the delivery of tasks on time. Maintain strong working relationships with suppliers and third-party organisations. Ensure all fundraising activities promote PCR s brand and have a strong connection to people with prostate cancer. Analyse project results based on KPIs & feedback, proactively suggesting changes & improvements. Stewardship Lead on the delivery of supporter journeys for your projects, providing a high level of stewardship which motivates our fundraisers to raise more and remain loyal supporters of PCR. Lead on relationship management as required for the fundraising activities you are working on. Carry out stewardship tasks using tools like Mailchimp, GivePanel, JustGiving & Funraisin, for which training will be provided. Use feedback & data to spot opportunities for the constant improvement of fundraisers experience with PCR. Marketing and recruitment Work with the team to create effective marketing plans and lead on their implementation to meet acquisition targets. Create recruitment assets which are tailored by a good understanding of our audiences. With the support of the team, track and analyse marketing performance to proactively suggest improvements. Administration and database Oversee stock management via our fulfilment house and ensure we have high quality fundraising merchandise. Carry out participant data processing, income processing and budget management tasks as required including coding, database administration, supplier payments, and income & expenditure tracking. Ensure your fundraising activities are delivered in line with fundraising law & regulations, and with PCR s policies. Strategy and development Always have an eye on new opportunities and ideas to inject into your projects, taking a test & learn approach. Contribute to team strategy and budgeting, working with the team to create exciting plans. Lead on relevant projects to improve how we do things from stewardship & content, to processes & compliance. Be proactive in your personal development and look for opportunities to learn with lots of support from your manager! Teamwork Actively contribute to meetings, sharing new ideas and learnings that might be useful for the wider team. Work with the team to embed our agile ways of working, where we all take collective responsibility for the team s goals. Be flexible in busy times, working together to meet team goals, and sometimes getting involved with other projects and tasks across the Public Fundraising team. Attendance will be required at some weekend and evening events, for which TOIL will be given. Skills and Competencies Our ideal candidate would be a keen learner and a great team player , with: Great project delivery skills and an eagerness to develop into a more autonomous project manager. A proactive attitude and willingness to get stuck in. An understanding of the importance of good supporter/customer care, and how to provide this in a fundraising context. A strong interest in events & community/ peer-to-peer fundraising activities. A results-driven attitude and strong sense of personality accountability. Excellent communication and relationship building skills, including written and on the phone/ in-person. Excellent organisation skills and an ability to identify the best use of time to complete your work. Very good attention to detail, IT skills and the ability to use a CRM database. A belief in PCR s work, goals and our values: innovation, collaboration, accountability & championing the patient voice. How to apply Please send your CV & supporting statement (maximum 600 words) outlining why you want role & why you think you d be a good fit, with examples of previous experience, by 9am BST on Friday 15th May. Successful applicants will be invited to an online interview taking place w/c 25th May, and a second round may take place at our offices in London on Wednesday 3rd June. For more information about the role, please contact us for an informal chat. Contact details are available in the full job description. For more information about our organisation and what we do, visit the Prostate Cancer Research website, The Prostate Progress webpage, and the PCR online patient resource, The Infopool PCR is an equal opportunity employer committed to diversity and inclusion. We welcome applications from all qualified individuals regardless of their race, gender, disability, religion/belief, sexual orientation, or age.
Customer Service & Sales Executive Runcorn 25,000 - 30,000 depending on experience + other bens Our market-leading client is looking to secure the services of a new Customer Service & Sales Executive to join their team in Runcorn. Reporting to the Commercial Operations Manager, the Customer Service and Sales Executive will be responsible for the sales order process in relation to existing traditional customer sales including maintaining filing and accounting systems. You will manage customer enquiries and identify potential sales opportunities, escalating to Business Development Manager where relevant. Other duties of the Customer Service & Sales Executive role: Ensure that customer invoices are produced on the despatch of stock and that all relevant information required to ensure payment of the invoice is captured. Deal appropriately with customer complaints, manage, resolve and escalate as appropriate, as set out by the relevant internal business processes. Responsible for the issue of customer price lists following relevant information from Business Development Managers. Ensuring that the price lists held in the company accounting system are accurate and up to date. Maintain and update sales ready reckoners, reviewing updates with Commercial Manager. Responsible for effective credit control processes and procedures, achieving targets for the payment of customer invoices. Processing customer receipts through the finance system and highlighting any customers who will fall outside of credit insurance terms. Assist with reflective and traffic related stock, assisting with the maintenance of minimum and maximum stock levels, contributing to the accurate forecasting of stock levels and escalating potential issues with regards to obsolete or overstock where appropriate. Liaise with Materials Manager to ensure customer delivery timescales and customer expectations are met. Providing regular communication with internal and external customers. Co-ordination of employee credit card and cash expenses, including mileage records and repayments. Produce spreadsheets and reports for analysis as required, including but not limited to; daily sales report, monthly sales report, monthly stock min/max report, customer sales and volumes reports. Assist with company Health and Safety requirements. Assist with company ISO9001 and ISO14001 requirements. Skills & experience required of the Customer Service & Sales Executive role: General customer service and office administration experience. Good oral and written communication skills Excellent organisational skills Ability to work under pressure and own initiative Ability to use Microsoft Office with a high level of skill on Excel Produce work with a high level of accuracy, paying attention to detail Positive commitment to providing a quality service Excellent customer care skills Our client is built on diversity. Their ambition is to build an inclusive culture where diversity is embraced, and everyone feels safe, respected, valued and able to thrive as part of a winning, engaged team. As part of our recruitment process, you will be required to provide evidence of your right to work in the UK. Documentary evidence will be requested at the interview stage.
Apr 24, 2026
Full time
Customer Service & Sales Executive Runcorn 25,000 - 30,000 depending on experience + other bens Our market-leading client is looking to secure the services of a new Customer Service & Sales Executive to join their team in Runcorn. Reporting to the Commercial Operations Manager, the Customer Service and Sales Executive will be responsible for the sales order process in relation to existing traditional customer sales including maintaining filing and accounting systems. You will manage customer enquiries and identify potential sales opportunities, escalating to Business Development Manager where relevant. Other duties of the Customer Service & Sales Executive role: Ensure that customer invoices are produced on the despatch of stock and that all relevant information required to ensure payment of the invoice is captured. Deal appropriately with customer complaints, manage, resolve and escalate as appropriate, as set out by the relevant internal business processes. Responsible for the issue of customer price lists following relevant information from Business Development Managers. Ensuring that the price lists held in the company accounting system are accurate and up to date. Maintain and update sales ready reckoners, reviewing updates with Commercial Manager. Responsible for effective credit control processes and procedures, achieving targets for the payment of customer invoices. Processing customer receipts through the finance system and highlighting any customers who will fall outside of credit insurance terms. Assist with reflective and traffic related stock, assisting with the maintenance of minimum and maximum stock levels, contributing to the accurate forecasting of stock levels and escalating potential issues with regards to obsolete or overstock where appropriate. Liaise with Materials Manager to ensure customer delivery timescales and customer expectations are met. Providing regular communication with internal and external customers. Co-ordination of employee credit card and cash expenses, including mileage records and repayments. Produce spreadsheets and reports for analysis as required, including but not limited to; daily sales report, monthly sales report, monthly stock min/max report, customer sales and volumes reports. Assist with company Health and Safety requirements. Assist with company ISO9001 and ISO14001 requirements. Skills & experience required of the Customer Service & Sales Executive role: General customer service and office administration experience. Good oral and written communication skills Excellent organisational skills Ability to work under pressure and own initiative Ability to use Microsoft Office with a high level of skill on Excel Produce work with a high level of accuracy, paying attention to detail Positive commitment to providing a quality service Excellent customer care skills Our client is built on diversity. Their ambition is to build an inclusive culture where diversity is embraced, and everyone feels safe, respected, valued and able to thrive as part of a winning, engaged team. As part of our recruitment process, you will be required to provide evidence of your right to work in the UK. Documentary evidence will be requested at the interview stage.
Interim Director of Finance & Resources (Charity Sector) Location: Greater Manchester/Lancashire/Cheshire Contract: Interim (3-6 months) Day Rate: £500 per day (inside IR35 via umbrella company) Start: ASAP We are working in partnership with a purpose driven charity to appoint an experienced Interim Director of Finance & Resources. This is a key leadership role at a pivotal time for the organisation, with a strong focus on strengthening systems, infrastructure, and operational effectiveness. The Opportunity Reporting to the CEO and working closely with the Board and senior leadership team, the successful candidate will take ownership of finance, IT, governance, and operational resources. A central aspect of the role will be reviewing, improving, and integrating systems to support organisational performance and future growth. This is an ideal opportunity for an interim Finance Director who can quickly assess current arrangements, bring structure and clarity, and implement scalable, efficient solutions. Key Responsibilities Provide strategic financial leadership, ensuring robust financial planning, management, and control Lead the review and optimisation of finance and operational systems, including finance platforms, CRM, and reporting tools Drive systems integration and process improvement across the organisation Oversee budgeting, forecasting, and financial reporting Capex spend Strengthen governance, compliance, and risk management frameworks Lead and support teams across finance, IT, HR, and operations Partner with the CEO and Board to support strategic decision-making Enhance management information through improved data and reporting systems Candidate Profile Fully qualified accountant (ACA, ACCA, CIMA or equivalent) Proven experience operating at Finance Director level - Finance Director coupled with other business lines Strong track record of systems improvement and implementation across finance and operations Ability to quickly diagnose challenges and deliver practical, effective solutions Experience within the Charity/Not for Profit sector is highly desirable Strong stakeholder engagement skills, with the ability to communicate effectively at all levels Hands-on approach combined with strategic oversight
Apr 24, 2026
Seasonal
Interim Director of Finance & Resources (Charity Sector) Location: Greater Manchester/Lancashire/Cheshire Contract: Interim (3-6 months) Day Rate: £500 per day (inside IR35 via umbrella company) Start: ASAP We are working in partnership with a purpose driven charity to appoint an experienced Interim Director of Finance & Resources. This is a key leadership role at a pivotal time for the organisation, with a strong focus on strengthening systems, infrastructure, and operational effectiveness. The Opportunity Reporting to the CEO and working closely with the Board and senior leadership team, the successful candidate will take ownership of finance, IT, governance, and operational resources. A central aspect of the role will be reviewing, improving, and integrating systems to support organisational performance and future growth. This is an ideal opportunity for an interim Finance Director who can quickly assess current arrangements, bring structure and clarity, and implement scalable, efficient solutions. Key Responsibilities Provide strategic financial leadership, ensuring robust financial planning, management, and control Lead the review and optimisation of finance and operational systems, including finance platforms, CRM, and reporting tools Drive systems integration and process improvement across the organisation Oversee budgeting, forecasting, and financial reporting Capex spend Strengthen governance, compliance, and risk management frameworks Lead and support teams across finance, IT, HR, and operations Partner with the CEO and Board to support strategic decision-making Enhance management information through improved data and reporting systems Candidate Profile Fully qualified accountant (ACA, ACCA, CIMA or equivalent) Proven experience operating at Finance Director level - Finance Director coupled with other business lines Strong track record of systems improvement and implementation across finance and operations Ability to quickly diagnose challenges and deliver practical, effective solutions Experience within the Charity/Not for Profit sector is highly desirable Strong stakeholder engagement skills, with the ability to communicate effectively at all levels Hands-on approach combined with strategic oversight
About Vercel: Vercel gives developers the tools and cloud infrastructure to build, scale, and secure a faster, more personalized web. As the team behind v0, Next.js, and AI SDK, Vercel helps customers like Ramp, Supreme, PayPal, and Under Armour build for the AI-native web. Our mission is to enable the world to ship the best products. That starts with creating a place where everyone can do their best work. Whether you're building on our platform, supporting our customers, or shaping our story: You can just ship things. About the Role Enterprise CSMs at Vercel are a critical part of the revenue engine. You own consumption growth across a portfolio of large enterprise accounts - ensuring the infrastructure customers have purchased is deeply adopted across their organisations, and that new workloads, teams, and use cases are continuously brought onto the platform. This is not a support role. It's not account management, and it's not a renewal motion. It's a role for someone who thinks commercially, earns trust at the CTO and VP Engineering level, and understands that driving adoption across a large engineering organisation is one of the highest-leverage things Vercel can do. CSMs and AEs operate in clear swim lanes: AEs hunt net-new pipeline; CSMs own consumption. What You Will Do Own consumption targets across a portfolio of Enterprise accounts - tracking platform usage across all products and driving consumption into new teams, workloads, and use cases Build and maintain deep executive relationships with CTOs, VPs of Engineering, and Heads of Platform - becoming a trusted advisor on long-term frontend and AI infrastructure strategy Lead Executive Business Reviews as the primary lever for consumption growth - using EBRs to surface new contacts, uncover untapped workloads, and create multi-team alignment around Vercel's platform Design and deliver internal hackathons and discovery sessions that create first hand understanding of what's possible - translating executive curiosity into engineering adoption at scale Drive org transformation programmes with customers, helping engineering leadership redesign developer workflows, platform ownership, and tooling strategy around Vercel's capabilities Develop multi-year account strategies that align Vercel's roadmap to customer outcomes - identifying expansion opportunities from a position of genuine insight rather than commercial pressure Orchestrate cross functional resources - Solutions Engineering, Forward Deployed Engineers, Product, and Support - at the right moments to accelerate adoption and remove blockers Maintain a structured engagement discipline across your portfolio, with clear entry and exit criteria for adoption stages and consistent tracking of executive contacts, active workloads, and consumption signals About You Commercially minded - you understand that CSM exists to produce revenue, not just protect it, and you're comfortable owning consumption targets and being measured on them Technically confident - you understand modern frontend architecture, CI/CD pipelines, and AI native development well enough to earn credibility with senior engineers and connect platform capability to real engineering problems A long game thinker who builds relationships over months and years, not quarters - comfortable navigating complex, multi stakeholder enterprise environments with patience and precision An EBR practitioner - you know how to run executive engagement programmes that go beyond slide decks, building the kind of senior relationships that surface new workloads and drive genuine consumption growth Energised by organisational complexity - you understand how change happens inside large engineering organisations and know how to build the internal coalition that makes platform adoption stick Disciplined and structured - you bring rigour to how you manage your portfolio, with a proactive engagement cadence and clear visibility into what's happening across every account Curious, direct, and opinionated - you push customers toward better architectural and strategic decisions, and you bring genuine enthusiasm for what Vercel's platform makes possible What This Role Is Not Not reactive support or ticket escalation management Not a transactional renewal motion focused on QBR checklists Not a role with narrow ownership or a pre-defined playbook to follow This role requires judgment, technical curiosity, and the ability to operate across strategic, commercial, and hands on dimensions simultaneously. Benefits: Competitive compensation package, including equity. Inclusive Healthcare Package. Learn and Grow - we provide mentorship and send you to events that help you build your network and skills. Flexible Time Off. We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed. The OTE pay range for this role is $102,500 - $127,500 GBP. Actual salary will be based on job related skills, experience, and location. The total compensation package may include benefits, equity based compensation, and eligibility for a company bonus or variable pay program depending on the role. Your recruiter can share more details during the hiring process. Vercel is committed to fostering and empowering an inclusive community within our organization. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, national origin, citizenship, age, marital status, veteran status, disability status, or any other characteristic protected by law. Vercel encourages everyone to apply for our available positions, even if they don't necessarily check every box on the job description.
Apr 24, 2026
Full time
About Vercel: Vercel gives developers the tools and cloud infrastructure to build, scale, and secure a faster, more personalized web. As the team behind v0, Next.js, and AI SDK, Vercel helps customers like Ramp, Supreme, PayPal, and Under Armour build for the AI-native web. Our mission is to enable the world to ship the best products. That starts with creating a place where everyone can do their best work. Whether you're building on our platform, supporting our customers, or shaping our story: You can just ship things. About the Role Enterprise CSMs at Vercel are a critical part of the revenue engine. You own consumption growth across a portfolio of large enterprise accounts - ensuring the infrastructure customers have purchased is deeply adopted across their organisations, and that new workloads, teams, and use cases are continuously brought onto the platform. This is not a support role. It's not account management, and it's not a renewal motion. It's a role for someone who thinks commercially, earns trust at the CTO and VP Engineering level, and understands that driving adoption across a large engineering organisation is one of the highest-leverage things Vercel can do. CSMs and AEs operate in clear swim lanes: AEs hunt net-new pipeline; CSMs own consumption. What You Will Do Own consumption targets across a portfolio of Enterprise accounts - tracking platform usage across all products and driving consumption into new teams, workloads, and use cases Build and maintain deep executive relationships with CTOs, VPs of Engineering, and Heads of Platform - becoming a trusted advisor on long-term frontend and AI infrastructure strategy Lead Executive Business Reviews as the primary lever for consumption growth - using EBRs to surface new contacts, uncover untapped workloads, and create multi-team alignment around Vercel's platform Design and deliver internal hackathons and discovery sessions that create first hand understanding of what's possible - translating executive curiosity into engineering adoption at scale Drive org transformation programmes with customers, helping engineering leadership redesign developer workflows, platform ownership, and tooling strategy around Vercel's capabilities Develop multi-year account strategies that align Vercel's roadmap to customer outcomes - identifying expansion opportunities from a position of genuine insight rather than commercial pressure Orchestrate cross functional resources - Solutions Engineering, Forward Deployed Engineers, Product, and Support - at the right moments to accelerate adoption and remove blockers Maintain a structured engagement discipline across your portfolio, with clear entry and exit criteria for adoption stages and consistent tracking of executive contacts, active workloads, and consumption signals About You Commercially minded - you understand that CSM exists to produce revenue, not just protect it, and you're comfortable owning consumption targets and being measured on them Technically confident - you understand modern frontend architecture, CI/CD pipelines, and AI native development well enough to earn credibility with senior engineers and connect platform capability to real engineering problems A long game thinker who builds relationships over months and years, not quarters - comfortable navigating complex, multi stakeholder enterprise environments with patience and precision An EBR practitioner - you know how to run executive engagement programmes that go beyond slide decks, building the kind of senior relationships that surface new workloads and drive genuine consumption growth Energised by organisational complexity - you understand how change happens inside large engineering organisations and know how to build the internal coalition that makes platform adoption stick Disciplined and structured - you bring rigour to how you manage your portfolio, with a proactive engagement cadence and clear visibility into what's happening across every account Curious, direct, and opinionated - you push customers toward better architectural and strategic decisions, and you bring genuine enthusiasm for what Vercel's platform makes possible What This Role Is Not Not reactive support or ticket escalation management Not a transactional renewal motion focused on QBR checklists Not a role with narrow ownership or a pre-defined playbook to follow This role requires judgment, technical curiosity, and the ability to operate across strategic, commercial, and hands on dimensions simultaneously. Benefits: Competitive compensation package, including equity. Inclusive Healthcare Package. Learn and Grow - we provide mentorship and send you to events that help you build your network and skills. Flexible Time Off. We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed. The OTE pay range for this role is $102,500 - $127,500 GBP. Actual salary will be based on job related skills, experience, and location. The total compensation package may include benefits, equity based compensation, and eligibility for a company bonus or variable pay program depending on the role. Your recruiter can share more details during the hiring process. Vercel is committed to fostering and empowering an inclusive community within our organization. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, national origin, citizenship, age, marital status, veteran status, disability status, or any other characteristic protected by law. Vercel encourages everyone to apply for our available positions, even if they don't necessarily check every box on the job description.
A leading e-signature company is seeking an Enterprise Account Executive to drive sales in a designated territory. This remote role requires over 12 years of direct sales experience, especially in the SaaS sector. Responsibilities include managing a sales pipeline, achieving quotas, and delivering presentations. The successful candidate will work collaboratively with internal teams and must be proficient in CRM applications. The position offers competitive compensation and the opportunity to work with top companies globally.
Apr 24, 2026
Full time
A leading e-signature company is seeking an Enterprise Account Executive to drive sales in a designated territory. This remote role requires over 12 years of direct sales experience, especially in the SaaS sector. Responsibilities include managing a sales pipeline, achieving quotas, and delivering presentations. The successful candidate will work collaboratively with internal teams and must be proficient in CRM applications. The position offers competitive compensation and the opportunity to work with top companies globally.
The Opportunity Engagement is becoming central to how school leaders think about improvement. The 2026 White Paper reframed it as a lead indicator of school improvement. Ofsted's new framework gives it weight. MAT CEOs and headteachers increasingly want termly data they can act on, and TEP is built to provide exactly that. We have a strong foundation in the North of England, as a region with some of our founding partners, including Outwood Grange Academies Trust, The Education Alliance, BDAT and Pathfinder were among our Research in the Commission for Engagement and a Lead Indicator and we are proud to still have in our community. However, there is still substantial appetite across the North for TEP to give trust and school leaders precision they can act on. There is a pipeline of interested trusts. And there is real opportunity to shape a regional story (events, flagship partnerships, local authority engagement) that compounds as partnerships grow. The Regional Director will own that opportunity and lead business development in the region. You'll be building on a proven product and a credible research base, and joining at the point where regional presence matters most. Early work will focus on opening new partnerships at trust level, stewarding a small number of strategic relationships with sector bodies and Teaching School Hubs, and establishing TEP as a trusted voice in the region. What you'll inherit A proven platform and service offer. Validated by 600+ UK schools, designed around the rhythms of the school year, supporting school leaders across the country. Support from our Partnerships Director. Working closely with Jess Easton, Director of Partnerships and Insights, who is actively involved in regional strategy, as well as support from our Regional Director (Agnes Fitzpatrick) who works in the South of England. Partnerships team support. A Marketing function, a Community team handling delivery, and colleagues across ImpactEd Group opening doors. Early pipeline to build on. Warm conversations with trusts in the region, and a growing profile in the sector to build on. Real commercial ambition. Clear termly targets, a performance-related pay structure, and the opportunity of employee shares through EMI. A base in Leeds. A vibrant, accessible city-centre office two minutes from Leeds station, in the heart of the tech hub of the north. The role You'll lead TEP's growth and business development across the North of England: opening new partnerships with schools and trusts, stewarding strategic relationships with sector bodies, and shaping how TEP shows up in the region. You'll have real autonomy, backed by a Director who's hands-on with strategy, a growing marketing function, and the research weight of ImpactEd Group behind you. There are three main areas of responsibility: Winning new partnerships: Lead new business across the North of England, opening conversations with schools and trusts, converting them into partnerships, and delivering against termly targets. Growing strategic partnerships: Steward the region's highest-value partnerships (typically Teaching School Hubs, sector bodies, or place-based local authority partnerships), leading the relationship and evidencing TEP's impact. Contributing to TEP more broadly: Feed regional intelligence into TEP's business planning: where the growth is, where the risks are, and help embed scalable ways of working. About you We are open to a range of backgrounds, though it is likely the successful candidate will have significant experience working in or closely with schools and education, and experience in selling products or developing partnerships with school leaders. This role offers hybrid working, with 3 days per week in the office or on the road. You should be willing to travel across the North of England for partner meetings, conferences and events (approximately 50% of your time), with occasional UK-wide travel. What you'll need Experience working within or closely with UK schools, Local Authorities and multi-academy trusts, ideally with an existing network across Northern England A demonstrable track record in partnership development, account management, or educational sales Experience presenting to a senior education leaders (Headteachers, CEOs, Directors) A strong understanding of school budgeting cycles and decision-making processes Experience delivering presentations or public speaking. What will set you apart Excellent verbal and written communication skills, with the ability to develop compelling value propositions Entrepreneurial, pragmatic and solution-focused: you can think on your feet and adapt to change Comfortable with targets while maintaining a relationship-focused approach Self-motivated, with a consultative rather than transactional sales approach A clear passion for improving school engagement and supporting school leaders Excited to join a young organisation and help shape its growth in the coming years We are an ambitious team incubated and supported by ImpactEd Group. The role would be employed by TEP Services Limited.
Apr 24, 2026
Full time
The Opportunity Engagement is becoming central to how school leaders think about improvement. The 2026 White Paper reframed it as a lead indicator of school improvement. Ofsted's new framework gives it weight. MAT CEOs and headteachers increasingly want termly data they can act on, and TEP is built to provide exactly that. We have a strong foundation in the North of England, as a region with some of our founding partners, including Outwood Grange Academies Trust, The Education Alliance, BDAT and Pathfinder were among our Research in the Commission for Engagement and a Lead Indicator and we are proud to still have in our community. However, there is still substantial appetite across the North for TEP to give trust and school leaders precision they can act on. There is a pipeline of interested trusts. And there is real opportunity to shape a regional story (events, flagship partnerships, local authority engagement) that compounds as partnerships grow. The Regional Director will own that opportunity and lead business development in the region. You'll be building on a proven product and a credible research base, and joining at the point where regional presence matters most. Early work will focus on opening new partnerships at trust level, stewarding a small number of strategic relationships with sector bodies and Teaching School Hubs, and establishing TEP as a trusted voice in the region. What you'll inherit A proven platform and service offer. Validated by 600+ UK schools, designed around the rhythms of the school year, supporting school leaders across the country. Support from our Partnerships Director. Working closely with Jess Easton, Director of Partnerships and Insights, who is actively involved in regional strategy, as well as support from our Regional Director (Agnes Fitzpatrick) who works in the South of England. Partnerships team support. A Marketing function, a Community team handling delivery, and colleagues across ImpactEd Group opening doors. Early pipeline to build on. Warm conversations with trusts in the region, and a growing profile in the sector to build on. Real commercial ambition. Clear termly targets, a performance-related pay structure, and the opportunity of employee shares through EMI. A base in Leeds. A vibrant, accessible city-centre office two minutes from Leeds station, in the heart of the tech hub of the north. The role You'll lead TEP's growth and business development across the North of England: opening new partnerships with schools and trusts, stewarding strategic relationships with sector bodies, and shaping how TEP shows up in the region. You'll have real autonomy, backed by a Director who's hands-on with strategy, a growing marketing function, and the research weight of ImpactEd Group behind you. There are three main areas of responsibility: Winning new partnerships: Lead new business across the North of England, opening conversations with schools and trusts, converting them into partnerships, and delivering against termly targets. Growing strategic partnerships: Steward the region's highest-value partnerships (typically Teaching School Hubs, sector bodies, or place-based local authority partnerships), leading the relationship and evidencing TEP's impact. Contributing to TEP more broadly: Feed regional intelligence into TEP's business planning: where the growth is, where the risks are, and help embed scalable ways of working. About you We are open to a range of backgrounds, though it is likely the successful candidate will have significant experience working in or closely with schools and education, and experience in selling products or developing partnerships with school leaders. This role offers hybrid working, with 3 days per week in the office or on the road. You should be willing to travel across the North of England for partner meetings, conferences and events (approximately 50% of your time), with occasional UK-wide travel. What you'll need Experience working within or closely with UK schools, Local Authorities and multi-academy trusts, ideally with an existing network across Northern England A demonstrable track record in partnership development, account management, or educational sales Experience presenting to a senior education leaders (Headteachers, CEOs, Directors) A strong understanding of school budgeting cycles and decision-making processes Experience delivering presentations or public speaking. What will set you apart Excellent verbal and written communication skills, with the ability to develop compelling value propositions Entrepreneurial, pragmatic and solution-focused: you can think on your feet and adapt to change Comfortable with targets while maintaining a relationship-focused approach Self-motivated, with a consultative rather than transactional sales approach A clear passion for improving school engagement and supporting school leaders Excited to join a young organisation and help shape its growth in the coming years We are an ambitious team incubated and supported by ImpactEd Group. The role would be employed by TEP Services Limited.
Adrian's Charityjob Charity
Kingston Upon Thames, London
Job Title: Customer Service Executive Reporting to: Customer Service Manager Salary: £25,000 - £28,000 dependent on experience, generous non-contributory pension, 25 days annual leave (excluding bank holidays Hours: 9am to 5.30pm reducing to 9am to 5pm during August & December We offer working from home 3 days per week, with 2 days in the office minimum per week Flexible working hours offered after satisfactory completion of probationary perio d Primary Responsibility As Customer Service Executive you will be responsible for ensuring you provide exceptional Customer Service to our external customers. This means striving to delight them at every opportunity and ensuring that their experience of CharityJob is a great one. You will also be responsible for providing administrative support to your internal customers, the Sales Team, to enable them to spend more of their time on activity that results in revenue generation. The Role Taking responsibility for the achievement of the set criteria of administrative tasks ensuring they are completed within the specific timeframes as outlined by the Customer Service Manager. To prioritise on answering incoming calls (with some outgoing calls where necessary). Organise your workload & be accountable for ensuring the set criteria of tasks agreed are completed consistently and on time. To prepare daily, weekly, monthly stats / sales reports as required To provide administrative holiday cover for Account Managers to ensure that client requests are actioned. Passing customer feedback on to the product, marketing, or sales team to improve CharityJob s offerings and services. Escalating customer enquiries to the appropriate team or person and when necessary, to raise support desk tickets and action follow ups to ensure a satisfactory resolution. Stay up to date with CharityJob s new Products & Features. To consistently demonstrate a pleasant demeanour, show a can-do mentality & always act as a positive role model both in attitude and application to the task. To support other internal departments when needed and as agreed with the CSM. The Person Passionate about delighting customers Friendly & outgoing telephone manner Fantastic communication skills, verbal and written Organised, proactive and a good problem solver Does this sound like you? If yes, we would love to hear from you, so please submit your application now! The Company CharityJob is the UK s largest and most specialised job board carrying non-profit, NGO, social enterprise, CIC, and voluntary jobs. As the first charity specialist job site in the UK, we demonstrate over two decades worth of insight and personal experience, aligning passionate candidates with inspiring organisations We're a small friendly team where the culture is entrepreneurial, practical, approachable, and fun all within a stretching environment.
Apr 24, 2026
Full time
Job Title: Customer Service Executive Reporting to: Customer Service Manager Salary: £25,000 - £28,000 dependent on experience, generous non-contributory pension, 25 days annual leave (excluding bank holidays Hours: 9am to 5.30pm reducing to 9am to 5pm during August & December We offer working from home 3 days per week, with 2 days in the office minimum per week Flexible working hours offered after satisfactory completion of probationary perio d Primary Responsibility As Customer Service Executive you will be responsible for ensuring you provide exceptional Customer Service to our external customers. This means striving to delight them at every opportunity and ensuring that their experience of CharityJob is a great one. You will also be responsible for providing administrative support to your internal customers, the Sales Team, to enable them to spend more of their time on activity that results in revenue generation. The Role Taking responsibility for the achievement of the set criteria of administrative tasks ensuring they are completed within the specific timeframes as outlined by the Customer Service Manager. To prioritise on answering incoming calls (with some outgoing calls where necessary). Organise your workload & be accountable for ensuring the set criteria of tasks agreed are completed consistently and on time. To prepare daily, weekly, monthly stats / sales reports as required To provide administrative holiday cover for Account Managers to ensure that client requests are actioned. Passing customer feedback on to the product, marketing, or sales team to improve CharityJob s offerings and services. Escalating customer enquiries to the appropriate team or person and when necessary, to raise support desk tickets and action follow ups to ensure a satisfactory resolution. Stay up to date with CharityJob s new Products & Features. To consistently demonstrate a pleasant demeanour, show a can-do mentality & always act as a positive role model both in attitude and application to the task. To support other internal departments when needed and as agreed with the CSM. The Person Passionate about delighting customers Friendly & outgoing telephone manner Fantastic communication skills, verbal and written Organised, proactive and a good problem solver Does this sound like you? If yes, we would love to hear from you, so please submit your application now! The Company CharityJob is the UK s largest and most specialised job board carrying non-profit, NGO, social enterprise, CIC, and voluntary jobs. As the first charity specialist job site in the UK, we demonstrate over two decades worth of insight and personal experience, aligning passionate candidates with inspiring organisations We're a small friendly team where the culture is entrepreneurial, practical, approachable, and fun all within a stretching environment.
MediCinema is a unique and pioneering charity working at the heart of NHS hospitals to improve the wellbeing of patients, families and carers through the transformative power of cinema. For 25 years, we have brought the magic of film to people experiencing some of the most difficult moments of their lives-helping to reduce pain, anxiety, stress and loneliness, and offering a vital sense of normality, connection and hope. Operating fully accessible cinemas built inside hospital environments, our state-of-the-art spaces accommodate hospital beds, wheelchairs, and essential medical equipment, ensuring a safe and supportive experience for patients of all ages and backgrounds. Thanks to strong partnerships with major film studios and distributors, we screen the latest releases every week, free of charge, for thousands of patients across the UK. MediCinema's national footprint continues to grow, with cinemas across the UK, including London, Newcastle, Glasgow, Newport and Liverpool. Recognised with BAFTA's Outstanding British Contribution to Cinema Award in 2025, we are now entering an exciting phase of strategic expansion-aiming to establish a MediCinema in every NHS region across the UK. To ensure our growth is supported, we are seeking a values-driven Director of Finance and Business Operations to join our senior leadership team at a pivotal moment in our growth. Director of Finance and Business Operations MediCinema London Bridge (3 days per week) + Hybrid working Up to £72,000 The role Reporting to the CEO, this new role will ensure MediCinema's financial strength, operational excellence and people-centred culture as we consolidate our recent growth and proceed with our plans for more sites across the UK. You will lead finance, HR and organisational operations, overseeing systems, compliance and high-quality corporate services that support our national expansion. From financial planning and audit, to overseeing IT and digital development, to ensuring a solid HR strategy and people practices, you will ensure the infrastructure behind our therapeutic services remains robust, efficient and future-ready. A hands-on leader (supported by external experts), you will bring clarity, rigour and creativity to a purpose-led charity striving to improve patient experiences across the NHS. About you We are seeking a collaborative, ambitious and hands-on leader with: Solid experience overseeing finance functions, budgeting, forecasting and statutory reporting A strong understanding of HR, operations, compliance and governance in small or growing organisations Excellent project management skills and a proactive, solutions-focused approach The ability to build supportive, trusting relationships across a small, dedicated team and with external advisors A deep connection to MediCinema's mission and values: Care, Connect, Create Experience in the charity, health or social impact sectors, as well as an accounting qualification, are desirable but not essential. How to Apply If you have any queries or wish to have an informal discussion about the opportunity, please contact our retained advisors Anna Gardet or Erica Ritchie via email with a copy of your CV: Recruitment Timetable Deadline for applications: Sunday 10th May 2026. Interviews with Prospectus: 15-21st May 2026. Engagement sessions with senior leadership team: 29th May 2026. Interviews with MediCinema: Week commencing 1st June 2026.
Apr 24, 2026
Full time
MediCinema is a unique and pioneering charity working at the heart of NHS hospitals to improve the wellbeing of patients, families and carers through the transformative power of cinema. For 25 years, we have brought the magic of film to people experiencing some of the most difficult moments of their lives-helping to reduce pain, anxiety, stress and loneliness, and offering a vital sense of normality, connection and hope. Operating fully accessible cinemas built inside hospital environments, our state-of-the-art spaces accommodate hospital beds, wheelchairs, and essential medical equipment, ensuring a safe and supportive experience for patients of all ages and backgrounds. Thanks to strong partnerships with major film studios and distributors, we screen the latest releases every week, free of charge, for thousands of patients across the UK. MediCinema's national footprint continues to grow, with cinemas across the UK, including London, Newcastle, Glasgow, Newport and Liverpool. Recognised with BAFTA's Outstanding British Contribution to Cinema Award in 2025, we are now entering an exciting phase of strategic expansion-aiming to establish a MediCinema in every NHS region across the UK. To ensure our growth is supported, we are seeking a values-driven Director of Finance and Business Operations to join our senior leadership team at a pivotal moment in our growth. Director of Finance and Business Operations MediCinema London Bridge (3 days per week) + Hybrid working Up to £72,000 The role Reporting to the CEO, this new role will ensure MediCinema's financial strength, operational excellence and people-centred culture as we consolidate our recent growth and proceed with our plans for more sites across the UK. You will lead finance, HR and organisational operations, overseeing systems, compliance and high-quality corporate services that support our national expansion. From financial planning and audit, to overseeing IT and digital development, to ensuring a solid HR strategy and people practices, you will ensure the infrastructure behind our therapeutic services remains robust, efficient and future-ready. A hands-on leader (supported by external experts), you will bring clarity, rigour and creativity to a purpose-led charity striving to improve patient experiences across the NHS. About you We are seeking a collaborative, ambitious and hands-on leader with: Solid experience overseeing finance functions, budgeting, forecasting and statutory reporting A strong understanding of HR, operations, compliance and governance in small or growing organisations Excellent project management skills and a proactive, solutions-focused approach The ability to build supportive, trusting relationships across a small, dedicated team and with external advisors A deep connection to MediCinema's mission and values: Care, Connect, Create Experience in the charity, health or social impact sectors, as well as an accounting qualification, are desirable but not essential. How to Apply If you have any queries or wish to have an informal discussion about the opportunity, please contact our retained advisors Anna Gardet or Erica Ritchie via email with a copy of your CV: Recruitment Timetable Deadline for applications: Sunday 10th May 2026. Interviews with Prospectus: 15-21st May 2026. Engagement sessions with senior leadership team: 29th May 2026. Interviews with MediCinema: Week commencing 1st June 2026.
Marketplace Account Executive Competitive Salary Scale Up Business The position of Marketplace Account Executive will manage day to day relationships with a portfolio of marketplace sellers, acting as the first point of contact and supporting them across trading performance, operational queries and account development click apply for full job details
Apr 24, 2026
Full time
Marketplace Account Executive Competitive Salary Scale Up Business The position of Marketplace Account Executive will manage day to day relationships with a portfolio of marketplace sellers, acting as the first point of contact and supporting them across trading performance, operational queries and account development click apply for full job details
Hays Specialist Recruitment Limited
Cardiff, South Glamorgan
Your new company Our client is a highly respected, UK-based environmental consultancy and software provider specialising in water, hydrology and hydraulic modelling. Established as a specialist, expert-led organisation, the business supports regulators, infrastructure providers, consultancies and national organisations whose work impacts water in the natural environment.With a collaborative and solutions-focused approach, the company is known for simplifying complex water-related challenges, ensuring clients can rely on them for critical flood and water resource decisions.It is 100% employee-owned, fostering a high level of engagement, accountability and long-term commitment among its people. Employees benefit from flexibility, autonomy and the opportunity to work on nationally significant and technically challenging projects.With teams located across the UK, the company combines local knowledge with national reach and is widely recognised for its technical credibility, supportive culture and positive contribution to the water and environmental sector. Your new role They are looking for a technical EIA specialist that is confident to lead a team and mentor staff. Open to varying levels from Associate to Director level. You'll support major infrastructure projects such as wind farms, solar farms and transport infrastructure.This role is based from Cardiff but they are open to UK Wide applications at Director level, someone who can establish a new office location from scratch.Key responsibilities could include Oversee technical input on Environmental Impact Assessments Lead on project management ensuring efficient and timely delivery Develop the technical capability of staff including mentoring and line management Represent the company externally, lead client meetings and develop business Communicate effectively internally and externally Ensure compliance with relevant regulatory processes Lead on bidding and tendering Implement health and safety processes What you'll need to succeed Chartered with CIWEM, IEMA or ICE (ideally) Proven experience in leading Environmental Impact Assessments A degree in an environmental or related subject Business development experience including maintaining existing relationships and winning new clients Experience and confidence to lead a team What you'll get in return £55,000 - £80,000 depending on level Employee-owned business, tax-free bonuses to all staff and operate a separate performance-related bonus scheme 40.5 day holiday allowance (plus option to buy or sell annual leave) Opportunity to work in other specialisms Pension scheme, 5%employer matched, rising 1% each year to a maximum of 10% A share options scheme (principal consultant grade and above with a minimum of three years' service) Cycle to Work scheme Medicash health plan 1 day annually for volunteering Flexible working hours system Career progression is clear for all staff What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Apr 24, 2026
Full time
Your new company Our client is a highly respected, UK-based environmental consultancy and software provider specialising in water, hydrology and hydraulic modelling. Established as a specialist, expert-led organisation, the business supports regulators, infrastructure providers, consultancies and national organisations whose work impacts water in the natural environment.With a collaborative and solutions-focused approach, the company is known for simplifying complex water-related challenges, ensuring clients can rely on them for critical flood and water resource decisions.It is 100% employee-owned, fostering a high level of engagement, accountability and long-term commitment among its people. Employees benefit from flexibility, autonomy and the opportunity to work on nationally significant and technically challenging projects.With teams located across the UK, the company combines local knowledge with national reach and is widely recognised for its technical credibility, supportive culture and positive contribution to the water and environmental sector. Your new role They are looking for a technical EIA specialist that is confident to lead a team and mentor staff. Open to varying levels from Associate to Director level. You'll support major infrastructure projects such as wind farms, solar farms and transport infrastructure.This role is based from Cardiff but they are open to UK Wide applications at Director level, someone who can establish a new office location from scratch.Key responsibilities could include Oversee technical input on Environmental Impact Assessments Lead on project management ensuring efficient and timely delivery Develop the technical capability of staff including mentoring and line management Represent the company externally, lead client meetings and develop business Communicate effectively internally and externally Ensure compliance with relevant regulatory processes Lead on bidding and tendering Implement health and safety processes What you'll need to succeed Chartered with CIWEM, IEMA or ICE (ideally) Proven experience in leading Environmental Impact Assessments A degree in an environmental or related subject Business development experience including maintaining existing relationships and winning new clients Experience and confidence to lead a team What you'll get in return £55,000 - £80,000 depending on level Employee-owned business, tax-free bonuses to all staff and operate a separate performance-related bonus scheme 40.5 day holiday allowance (plus option to buy or sell annual leave) Opportunity to work in other specialisms Pension scheme, 5%employer matched, rising 1% each year to a maximum of 10% A share options scheme (principal consultant grade and above with a minimum of three years' service) Cycle to Work scheme Medicash health plan 1 day annually for volunteering Flexible working hours system Career progression is clear for all staff What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
