8 jobs found

BDS are currently looking to recruit Complaints Investigators to work with a well-known housing association based in Pitsea. Full time Monday- Friday 9am- 5pm 3 days from home, 2 days in the office following completing training Temp ongoing opportunity Starting from 14.34ph PAYE Main duties include but are not limited too; Conduct detailed investigations into resident complaints, ensuring all relevant information is gathered and analysed to provide fair resolutions. Work closely with internal teams and external contractors to gather evidence and resolve complaints. Ensure compliance with the Housing Ombudsman Complaint Handling Code and other regulatory requirements in all complaint-handling activities. Document all complaint-related interactions in the CRM system, ensuring transparency and accurate record-keeping. Provide feedback to management and other teams on recurring issues to drive service improvement and reduce complaint volumes. Please apply now for immediate consideration

Large Housing Association requires a Complaints Investigator to analyse and resolve complaints in a fair and impartial manner. With a sound understanding of the regulatory timescales and deadlines associated with complaint resolution, you will be required to take case ownership and conduct a comprehensive investigation using all available information and documentation. Experience of responding to Stage 1 complaints is vital and experience of handling Stage 2 would be beneficial. Based in Hammersmith - hybrid working with Wednesday and Thursday in the office. You will be expected to provide excellent customer service when interacting with complainants either in the form of correspondence, phone or at the office, adhering to our service standards and meeting the diverse needs of the customer. You will demonstrate a personal commitment and responsibility for providing a highly resolution-based service, aiming to resolve complaints at the first stage. You will acknowledge and resolve complaints by project managing high quality responses. You will take ownership of a complaint from start to closure, ensuring that the customer is regularly kept informed of progress. Ensure complaints are responded to in a timely and customer friendly way considering the needs of the individual residents. Solve complex open and ongoing complaints. Provide high level written responses in line with the understanding of a regulatory approach to complaint handling. Ensure that all compensation payments are processed and issued to complainants in adherence with our service standards. Keep accurate notes on our in-house CRM system of all customer contact and details in relation to the complaint PAYE rate £23.07 & Umbrella rate £30.50

Are you naturally curious? Do you enjoy taking things apart to see how they work? We are looking for a Complaints Investigator to join our Witney laboratory. You will act as a technical detective, analysing returned medical devices to identify root causes and ensure global patient safety. The Schedule: 4 nights on, 4 nights off (7 PM - 7 AM). The Pay: £16.49 per hour. The Role: Perform hands-on device testing, use Excel to track quality trends, and collaborate with global teams to improve product design. No Experience? No Problem: If you have strong IT skills and a logical brain, we provide the full technical training. Your work ensures that our products remain the gold standard in healthcare. You won't just be checking boxes; you'll be performing deep-dive investigations. Hands-on Investigation: Meticulously examine customer-returned devices. You will use technical tools and logic to determine exactly why a product didn't perform as expected. Data Sleuthing: Use MS Excel and internal systems to log findings, identify emerging trends, and spot patterns that others might miss. Quality Advocacy: Participate in "Continuous Improvement" projects. Your findings will directly influence how we update and enhance our manufacturing processes. Global Collaboration: Share your insights with local and international teams to ensure corrective actions are taken across the organisation. Reporting: Translate technical findings into clear, concise reports for management, ensuring all investigations meet strict regulatory standards. We are looking for a logical thinker who enjoys getting to the bottom of things. Analytical & Methodical: You have a "detective" mindset. You enjoy breaking down a problem and following the evidence to a conclusion. Documentation Focused: You understand that in the medical world, accuracy is everything. You are comfortable following strict protocols and keeping precise records. IT Literate: You are proficient in Microsoft Office (specifically Word and Excel) and can learn new data-tracking software quickly. Strong Communicator: You can explain complex technical issues clearly, both in writing and in person. Qualified: You have completed secondary education (Maths and English are essential). Experience in a lab or with Root Cause Analysis (RCA) is a plus, but not a requirement. Apply directly through this advert or call Lottie at for more details.

Complaints Officer (Stage 2) Location: South London Contract: Temporary Hours: 36 per week Pay: 24 - 26 PAYE per hour Working Pattern: Hybrid available Social Housing Experience Required Daniel Owen are proud to be representing a well-known client based in the South London area who are looking for a highly skilled Complaints Officer to join their team Key Responsibilities: Handle complaints in line with legislation and Ombudsman requirements. Act as an objective investigator for Stage 2 complaints and formal enquiries. Work with senior managers to prepare adjudications under statutory procedures. Promote effective, transparent complaints handling across the company. Deliver training and guidance to staff on complaints processes and legislation. Use case management systems to monitor performance and identify trends. Contribute to service improvement projects and share learning from complaints.

Salary: £15.29 per hour (Days) £16.49 per hour (Nights) Location: Witney Shift Pattern: 4-on, 4-off (7 AM - 7 PM or 7 PM - 7 AM)The Hook: Be a Technical Detective Ever wondered how things work-and why they sometimes don't? Join our Witney laboratory as a Complaints Investigator. In this role, you aren't just "checking boxes"; you are a technical detective. You will perform deep-dive investigations into returned medical devices, ensuring they remain the gold standard in global healthcare. Whether you're a graduate looking for your first technical role or someone with a logical brain looking for a career change, we provide the full training needed to help you protect patient safety. The Perks: Work/life balance: A predictable 4-on, 4-off pattern to help you plan your life. On-site parking: Free, easy access for every shift. Electric charging: On-site stations for your EV. Subsidised canteen: High-quality, affordable food available daily. Free Lavazza coffee: Premium coffee machines to keep you fueled. Modern environment: Work in a clean, newly expanded, high-tech lab. Responsibilities: Hands-on investigation: Meticulously examine customer-returned devices using technical tools and logic to find the exact root cause of an issue. Data sleuthing: Use MS Excel and internal systems to log findings, identify emerging quality trends, and spot patterns others might miss. Quality advocacy: Participate in "Continuous Improvement" projects, using your findings to influence future product design and manufacturing. Global collaboration: Share insights with international teams to ensure corrective actions are implemented across the organisation. Technical reporting: Translate complex findings into clear, concise reports that meet strict regulatory and safety standards. Your Skills: Analytical & methodical: You have a "detective" mindset and enjoy following evidence to a logical conclusion. IT literate: Proficient in Microsoft Office (specifically Word and Excel) with the ability to learn new software quickly. Documentation focused: You understand that accuracy is everything in healthcare and take pride in precise record-keeping. Education: Minimum of secondary education (Maths and English are essential). The Nice-to-Haves: Previous experience in a lab or regulated environment. Knowledge of Root Cause Analysis (RCA) or quality control principles. Why Apply? This is a rare opportunity to enter a high-tech healthcare career without prior medical device experience. If you are a logical thinker with a passion for detail and want a role where your work directly impacts lives, we want to hear from you. Think you've found the solution? Apply today!

Job Title: Complaints Investigator Locations: Essex Alternative location: Westminster Bridge Road, London Job Type: Temporary Pay Rate: £16.23 per hour Start Date: 27 April 2026 End Date: 19 June 2026 Working Hours: Monday to Friday 09:00 - 17:00 (7 hours per day) 1-hour unpaid break About the Role We are recruiting 5 Complaints Investigators to join a busy team handling and resolving customer complaints. This role requires strong analytical, communication, and problem-solving skills to ensure complaints are investigated thoroughly and resolved fairly. Initially, you will be office-based. Once confident working independently, hybrid working will be available (2 days in the office, 3 days from home). Key Responsibilities Investigate customer complaints in a timely and professional manner Gather and analyse information from multiple sources Communicate with customers and internal teams to resolve issues Produce clear, accurate written responses and reports Ensure compliance with organisational policies and procedures Maintain detailed and accurate case records Key Requirements Previous experience in complaints handling, investigations, or customer service Strong written and verbal communication skills Good attention to detail and ability to analyse complex information Ability to manage a caseload and meet deadlines Competent IT and administrative skills Additional Information Hybrid working available after initial training period Multiple vacancies available (5 positions) Office presence required initially until fully trained Why Apply? This is an excellent opportunity to gain valuable experience in investigations and customer resolution within a structured and supportive environment.

Investigation Case Manager - 21 per hr ( ) Investigation Case Managers urgently required for temp, fixed term and permanent contracts. The post is hybrid. 4 days working remotely from home, 1 day in the office. The office is near Elephant & Castle. Working from home, the Case Manager is paid 21 per hr, for 35 hrs per week. ( equivalent). The Case Manager will manage investigations based on complaints made against individuals. Obtaining witness statements, drafting allegations and the preparation of case work/ bundles for tribunal hearings. The Investigation Case Manager role would suit those with experience within Investigations and Case Management. Perhaps within a regulatory or legal environment. Successful applicants will have a genuine interest in public protection. Professional regulation experience would be a bonus. Start date: Immediate.

Team Co-ordinator Local Government & Social Care Ombudsman (LGSCO) £30,253 - £36,117 per annum Hybrid working - allocated to offices in Coventry or York For over 50 years we have been the voice of the public. Our free and impartial service helps people put things right with their local council or adult social care provider. We use what we learn from complaints to improve local public services and independent adult social care provision. We act with impartiality and make fair decisions after listening to both sides of the story and weighing up all the evidence. So, if you want to make a difference and have the perspective we're looking for, please get in touch. For more information about us visit our website . The Role Are you an experienced administrator looking for a role where your skills genuinely make a difference? The Local Government and Social Care Ombudsman investigates complaints against councils and care providers, giving members of the public a fair hearing when things go wrong. Our Team Co-ordinators are central to that work - and we're looking for someone who brings real experience and confidence to the role. You'll provide high-quality administrative support to a team of Investigators, with responsibilities that go well beyond routine administration. You'll manage correspondence, oversee team processes, minute meetings and take an active part in casework - including making decisions on complaints and monitoring compliance with our recommendations. You'll work with a wide range of people, from senior colleagues to members of the public, so sound judgement and professionalism are essential. We're looking for someone with a strong track record in busy, multi-stakeholder administrative roles, excellent written communication skills, and the confidence to take ownership of their workload. In return, we offer hybrid and flexible working, the Local Government Pension Scheme, and 25 days annual leave rising to 28 with service. We are an inclusive employer and particularly welcome applications from Black, Asian and other minority ethnic candidates, who are currently under-represented in our organisation. Interviews in person (Coventry or York), Tuesday 2 or Wednesday 3 June including a skills-based assessment. Location We offer hybrid working which verincludes regular office attendance. Individuals will be allocated to either our Coventry or York office and will be expected to attend the office as and when required for in person tasks such as managing post, team meetings, training and other occasions. To apply visit where you will find the job description and person specification, and how to apply. Please note that candidates who have applied to the LGSCO for the post of Team Coordinator within the past twelve months will not be considered. We particularly encourage applications from people from minority ethnic backgrounds who are currently under-represented within our organisation. The closing date for applications is 9am, Monday 18 May.