Help Desk Advisor Location: Runcorn (Office-based) Job Type: Full-time, Permanent Salary: £26,000 per annum Hours: Monday to Friday, 7am 6pm (8-hour shifts on a rota basis). 1 in 5 Saturdays, 8am 12pm. About the Role An exciting opportunity has arisen for a Help Desk Advisor to join our client s head office in Runcorn. This role is ideal for someone passionate about delivering outstanding customer service while supporting both internal teams and external clients. You ll be responsible for managing work orders, handling service requests, and coordinating with engineers to ensure jobs are completed accurately and efficiently. This is a key role in ensuring seamless operations and excellent customer experiences. Key Responsibilities Handle incoming customer calls and emails to log and manage work orders. Diagnose and allocate faults to the appropriate engineer or contract manager. Meet service level agreements (SLAs) by responding promptly to reactive jobs. Maintain accurate technical records to support first-time fixes. Provide regular updates to customers and document all communications. Coordinate with engineers to optimize scheduling and job completion. Close jobs accurately for invoicing and raise new work orders as required. Work collaboratively with cross-functional teams to provide technical support. Log compliments, complaints, and concerns for timely resolution. Adhere to rota shift patterns (7am 6pm, core hours 8:30am 5pm) with occasional Saturdays. Experience Strong customer service and communication skills. Proficient in data entry, phone etiquette, administration, and IT systems. Empathetic, professional, and customer-focused. Excellent time management and punctuality. Desirable Experience: Previous helpdesk/customer service experience. Complaints handling and scheduling. Background in electrical or plumbing businesses. Benefits 20 days holiday (with holiday purchase options available). Team performance-based bonus. Supportive and friendly team culture. Great opportunity for career growth within a thriving business. If you re ready to join a dynamic team and make a real impact, apply today! This vacancy is being handled by Aspire Recruitment. Please be aware we receive a high volume of applications and regularly receive applications from candidates who exceed the job credentials. We will only contact you within the next 14 days if you are selected for interview. Should you apply for this role, we will process your data as detailed in our Privacy Policy and by applying for this opportunity I agree that Aspire Recruitment will keep me informed about potential employment opportunities regularly and that I can choose to opt out of receiving information at any time
Apr 25, 2026
Full time
Help Desk Advisor Location: Runcorn (Office-based) Job Type: Full-time, Permanent Salary: £26,000 per annum Hours: Monday to Friday, 7am 6pm (8-hour shifts on a rota basis). 1 in 5 Saturdays, 8am 12pm. About the Role An exciting opportunity has arisen for a Help Desk Advisor to join our client s head office in Runcorn. This role is ideal for someone passionate about delivering outstanding customer service while supporting both internal teams and external clients. You ll be responsible for managing work orders, handling service requests, and coordinating with engineers to ensure jobs are completed accurately and efficiently. This is a key role in ensuring seamless operations and excellent customer experiences. Key Responsibilities Handle incoming customer calls and emails to log and manage work orders. Diagnose and allocate faults to the appropriate engineer or contract manager. Meet service level agreements (SLAs) by responding promptly to reactive jobs. Maintain accurate technical records to support first-time fixes. Provide regular updates to customers and document all communications. Coordinate with engineers to optimize scheduling and job completion. Close jobs accurately for invoicing and raise new work orders as required. Work collaboratively with cross-functional teams to provide technical support. Log compliments, complaints, and concerns for timely resolution. Adhere to rota shift patterns (7am 6pm, core hours 8:30am 5pm) with occasional Saturdays. Experience Strong customer service and communication skills. Proficient in data entry, phone etiquette, administration, and IT systems. Empathetic, professional, and customer-focused. Excellent time management and punctuality. Desirable Experience: Previous helpdesk/customer service experience. Complaints handling and scheduling. Background in electrical or plumbing businesses. Benefits 20 days holiday (with holiday purchase options available). Team performance-based bonus. Supportive and friendly team culture. Great opportunity for career growth within a thriving business. If you re ready to join a dynamic team and make a real impact, apply today! This vacancy is being handled by Aspire Recruitment. Please be aware we receive a high volume of applications and regularly receive applications from candidates who exceed the job credentials. We will only contact you within the next 14 days if you are selected for interview. Should you apply for this role, we will process your data as detailed in our Privacy Policy and by applying for this opportunity I agree that Aspire Recruitment will keep me informed about potential employment opportunities regularly and that I can choose to opt out of receiving information at any time
Title: Mobile Engineer Location: Kent An opportunity has arisen for a Mobile Engineer to join the team at Galliford Try within our Facilities Management (GTFM) business unit. As Mobile Engineer you will undertake planned and reactive maintenance across GTFM sites. What you will be doing: Attend and complete all allocated tasks, including fabric, non fabric, mechanical and electrical works. Undertake all duties as directed by line management and as issued via the Helpdesk, ensuring compliance with GTFM, client and site policies and procedures. Read and interpret engineering drawings, building plans and technical documentation accurately. Use portable electronic devices to receive, update and close tasks in a timely manner. Source, purchase and account for materials required to complete assigned works, ensuring accurate reconciliation of company credit or trade card purchases. Participate in the on call rota as required. Follow all task-related instructions and complete work in accordance with current legislative requirements and recognised industry best practice. Maintain a courteous and professional manner while representing Galliford Try on client sites. Attend toolbox talks, training sessions and meetings as required. About you: Skilled in multi discipline maintenance tasks. Comfortable working independently across multiple locations. Professional, reliable and customer focused. Competent in using digital job management systems. Knowledgeable about health, safety and legislative standards. A strong communicator with a positive, team oriented attitude. What We Can Offer in Return: With an impressive order book of over £4.1 billion we are one of the industry's leading principal contractors, affording you the opportunity to work on some of the UK's most exciting projects offering you stability as well as the chance to stretch your capabilities and realise long held career goals. You will be joining diverse teams working at a high professional level with exceptional levels of commitment. With an ambitious strategy, we're poised for further growth and success, so if you're committed, talented and enthusiastic, Galliford Try is the right place for you. We are committed to maintaining the physical and mental wellbeing of all our people, through our 'Be Well' programme which offers discounts on certain products, advice and support for a range of issues. We invest in high-quality training for employees of all levels, from our leadership development framework to our apprenticeship programmes. Through our Career Paths initiative, individuals receive tailored training and support to fulfil their potential. Our industry is all about creating talented teams that excel in their areas of expertise. As an employer, we know you are most motivated to give your best when you feel valued and engaged. Our Agile Working programme empowers you with flexibility in when, where and how you work. Where appropriate, site and office-based employees can take advantage of a wide variety of working practices, offering different amounts of structure, regularity and flexibility to suit your needs as well as those of your wider team. Our benefits: We put our people first and our benefits package reflects that by offering a comprehensive range of attractive options to help support your career on top of a competitive salary. Generous holiday entitlement, increasing with years of service, plus the opportunity to purchase further holidays A wide range of corporate discounts Cycle to Work schemes Comprehensive pension plan Competitive family leave policy Regular Save as You Earn share purchase scheme Private medical scheme options are available for all salaried employees, and our employee assistance programme also provides free 24/7 support to those who need it Paid for yearly membership to one recognised professional association relevant to your role
Apr 24, 2026
Full time
Title: Mobile Engineer Location: Kent An opportunity has arisen for a Mobile Engineer to join the team at Galliford Try within our Facilities Management (GTFM) business unit. As Mobile Engineer you will undertake planned and reactive maintenance across GTFM sites. What you will be doing: Attend and complete all allocated tasks, including fabric, non fabric, mechanical and electrical works. Undertake all duties as directed by line management and as issued via the Helpdesk, ensuring compliance with GTFM, client and site policies and procedures. Read and interpret engineering drawings, building plans and technical documentation accurately. Use portable electronic devices to receive, update and close tasks in a timely manner. Source, purchase and account for materials required to complete assigned works, ensuring accurate reconciliation of company credit or trade card purchases. Participate in the on call rota as required. Follow all task-related instructions and complete work in accordance with current legislative requirements and recognised industry best practice. Maintain a courteous and professional manner while representing Galliford Try on client sites. Attend toolbox talks, training sessions and meetings as required. About you: Skilled in multi discipline maintenance tasks. Comfortable working independently across multiple locations. Professional, reliable and customer focused. Competent in using digital job management systems. Knowledgeable about health, safety and legislative standards. A strong communicator with a positive, team oriented attitude. What We Can Offer in Return: With an impressive order book of over £4.1 billion we are one of the industry's leading principal contractors, affording you the opportunity to work on some of the UK's most exciting projects offering you stability as well as the chance to stretch your capabilities and realise long held career goals. You will be joining diverse teams working at a high professional level with exceptional levels of commitment. With an ambitious strategy, we're poised for further growth and success, so if you're committed, talented and enthusiastic, Galliford Try is the right place for you. We are committed to maintaining the physical and mental wellbeing of all our people, through our 'Be Well' programme which offers discounts on certain products, advice and support for a range of issues. We invest in high-quality training for employees of all levels, from our leadership development framework to our apprenticeship programmes. Through our Career Paths initiative, individuals receive tailored training and support to fulfil their potential. Our industry is all about creating talented teams that excel in their areas of expertise. As an employer, we know you are most motivated to give your best when you feel valued and engaged. Our Agile Working programme empowers you with flexibility in when, where and how you work. Where appropriate, site and office-based employees can take advantage of a wide variety of working practices, offering different amounts of structure, regularity and flexibility to suit your needs as well as those of your wider team. Our benefits: We put our people first and our benefits package reflects that by offering a comprehensive range of attractive options to help support your career on top of a competitive salary. Generous holiday entitlement, increasing with years of service, plus the opportunity to purchase further holidays A wide range of corporate discounts Cycle to Work schemes Comprehensive pension plan Competitive family leave policy Regular Save as You Earn share purchase scheme Private medical scheme options are available for all salaried employees, and our employee assistance programme also provides free 24/7 support to those who need it Paid for yearly membership to one recognised professional association relevant to your role
Engineer Administrator Location: Bagshot Full time, Permanent Salary : £25,000 - £27,000 Our client is seeking a dedicated SchedulingAdministrator to join their team on a permanent full time basis. The role is well suited to someone who has previous experience coordinating schedules, maintaining internal systems, and supporting operational teams within a technical or service based environment. The ideal candidate will have experience in helpdesk, operations, or scheduling engineers. The successful applicant will be motivated, organised, and eager to develop their skills while working closely with colleagues in a supportive and collaborative workplace. This position offers strong potential for career development within the department as well as across the wider organisation. Responsibilities Provide day-to-day administrative support to ensure the office and operational team run smoothly Maintain and update company records, documentation, and internal systems to ensure information remains accurate and accessible Coordinate scheduled maintenance visits and ensure appointments are logged, tracked, and organised appropriately Handle incoming service requests and allocate tasks to the relevant members of the field team Monitor shared inboxes and telephone lines, responding to enquiries and directing requests where required Organise appointments, meetings, and site visits while keeping staff calendars updated Skills Excellent organisational abilities, with the capacity to manage several tasks and priorities at the same time Skilled in accurate data input and maintaining well-organised records Competent in using the Microsoft Office Suite for everyday administrative tasks Comfortable working with digital systems for document control and internal/external communication Confident and professional telephone manner with strong communication skills Experience Customer service 1 years' experience (required) Administration 1 years' experience (required) Benefits Company events Company pension Free on-site parking Education GCSE or equivalent (preferred)
Apr 23, 2026
Full time
Engineer Administrator Location: Bagshot Full time, Permanent Salary : £25,000 - £27,000 Our client is seeking a dedicated SchedulingAdministrator to join their team on a permanent full time basis. The role is well suited to someone who has previous experience coordinating schedules, maintaining internal systems, and supporting operational teams within a technical or service based environment. The ideal candidate will have experience in helpdesk, operations, or scheduling engineers. The successful applicant will be motivated, organised, and eager to develop their skills while working closely with colleagues in a supportive and collaborative workplace. This position offers strong potential for career development within the department as well as across the wider organisation. Responsibilities Provide day-to-day administrative support to ensure the office and operational team run smoothly Maintain and update company records, documentation, and internal systems to ensure information remains accurate and accessible Coordinate scheduled maintenance visits and ensure appointments are logged, tracked, and organised appropriately Handle incoming service requests and allocate tasks to the relevant members of the field team Monitor shared inboxes and telephone lines, responding to enquiries and directing requests where required Organise appointments, meetings, and site visits while keeping staff calendars updated Skills Excellent organisational abilities, with the capacity to manage several tasks and priorities at the same time Skilled in accurate data input and maintaining well-organised records Competent in using the Microsoft Office Suite for everyday administrative tasks Comfortable working with digital systems for document control and internal/external communication Confident and professional telephone manner with strong communication skills Experience Customer service 1 years' experience (required) Administration 1 years' experience (required) Benefits Company events Company pension Free on-site parking Education GCSE or equivalent (preferred)
100% IT Recruitment Ltd
High Wycombe, Buckinghamshire
1st / 2nd Line Support Engineer Location: High Wycombe (Office-based, occasional customer site visits) Salary: £24,000 - £34,000 DOE + Annual Bonus About the Role This is a fantastic opportunity for you, a 1 Line Support Engineer / or 1 and 2 Line support Engineer to join a thriving IT Support Company to provide first class support to their varied client base. There is lots of opportunity for training and development and to move into a more dedicated 2 Line support position - and possible 3 line further down the line. You'll act as the first point of contact for customer IT issues, providing high-quality technical support, troubleshooting a wide range of hardware, software, and networking problems, and escalating more complex cases as your experience grows. This role is ideal for someone proactive, customer-focused, and keen to build a long-term career in IT support. Key Responsibilities Serve as the first point of contact for IT support queries via phone, email, and ticketing system Log, update, and manage support tickets with accurate and detailed information Diagnose and resolve common hardware, software, OS, and network issues Communicate clearly with users of varying technical ability, including non-native English speakers Take ownership of tickets and ensure timely resolution within SLAs Work calmly under pressure and prioritise effectively Escalate recurring issues, trends, or complex cases to senior engineers Use remote support tools to troubleshoot efficiently Maintain internal documentation and follow established procedures Liaise with third-party suppliers when required Attend occasional customer site visits and represent the company professionally Required Technical Skills Good understanding of computer hardware, operating systems, and basic networking (TCP/IP, DNS, DHCP) Experience supporting Windows and macOS devices Working knowledge of Microsoft 365, Exchange Online, Azure AD/Entra ID Experience using ticketing systems Ability to diagnose issues remotely and over the phone Strong written and verbal communication skills Ability to work independently and as part of a team Desirable Skills 2+ years' experience in an IT Helpdesk or Technical Support role Customer-facing support experience Knowledge of ITIL best practices Experience with virtualisation technologies Basic scripting (PowerShell) Exposure to cyber security standards Additional languages About you - if you have: Confidently handling 1st-line tickets independently within probation Consistently meeting SLA targets Positive feedback from customers and colleagues Gradual progression into 2nd-line responsibilities Demonstrating initiative and a proactive approach to learning If you are an experienced 1 / 2 Line support Engineer and looking for the next challenge with training and career progression, then please send your CV to me today!
Apr 21, 2026
Full time
1st / 2nd Line Support Engineer Location: High Wycombe (Office-based, occasional customer site visits) Salary: £24,000 - £34,000 DOE + Annual Bonus About the Role This is a fantastic opportunity for you, a 1 Line Support Engineer / or 1 and 2 Line support Engineer to join a thriving IT Support Company to provide first class support to their varied client base. There is lots of opportunity for training and development and to move into a more dedicated 2 Line support position - and possible 3 line further down the line. You'll act as the first point of contact for customer IT issues, providing high-quality technical support, troubleshooting a wide range of hardware, software, and networking problems, and escalating more complex cases as your experience grows. This role is ideal for someone proactive, customer-focused, and keen to build a long-term career in IT support. Key Responsibilities Serve as the first point of contact for IT support queries via phone, email, and ticketing system Log, update, and manage support tickets with accurate and detailed information Diagnose and resolve common hardware, software, OS, and network issues Communicate clearly with users of varying technical ability, including non-native English speakers Take ownership of tickets and ensure timely resolution within SLAs Work calmly under pressure and prioritise effectively Escalate recurring issues, trends, or complex cases to senior engineers Use remote support tools to troubleshoot efficiently Maintain internal documentation and follow established procedures Liaise with third-party suppliers when required Attend occasional customer site visits and represent the company professionally Required Technical Skills Good understanding of computer hardware, operating systems, and basic networking (TCP/IP, DNS, DHCP) Experience supporting Windows and macOS devices Working knowledge of Microsoft 365, Exchange Online, Azure AD/Entra ID Experience using ticketing systems Ability to diagnose issues remotely and over the phone Strong written and verbal communication skills Ability to work independently and as part of a team Desirable Skills 2+ years' experience in an IT Helpdesk or Technical Support role Customer-facing support experience Knowledge of ITIL best practices Experience with virtualisation technologies Basic scripting (PowerShell) Exposure to cyber security standards Additional languages About you - if you have: Confidently handling 1st-line tickets independently within probation Consistently meeting SLA targets Positive feedback from customers and colleagues Gradual progression into 2nd-line responsibilities Demonstrating initiative and a proactive approach to learning If you are an experienced 1 / 2 Line support Engineer and looking for the next challenge with training and career progression, then please send your CV to me today!
Job Title: Junior Infrastructure Engineer Location: Sharston, M22 4SN Salary : £30,000 - £32,000, dependent on experience Job type: Full time, Permanent About us: Established in 2000, Express Solicitors is an award-winning law firm that deals with personal injury and clinical negligence claims. Based in Manchester, we serve clients nationwide and are currently ranked 70 out of more than 10,000 law firms. We have a 5-star rating on Trustpilot from over 7,000 reviews, which coming from our clients means a lot to us. We are proud of the work we do helping injured people, and this is the core of our business. About the role: We're looking for a proactive junior infrastructure engineer to join our growing IT team. You'll work alongside our senior infrastructure engineer to support, diagnose, and resolve technical issues across our predominantly on-premise Microsoft estate. This is a hands-on, experienced second-line support level role - ideal for someone with solid troubleshooting skills and a passion for infrastructure. Responsibilities: Provide support for infrastructure-related issues across servers, networks, and end-user devices Troubleshoot and resolve issues within Windows Server, Active Directory, Group Policy, and Office 365 Maintain and monitor core systems including backups, patching, and antivirus Escalate complex issues to the Senior Infrastructure Engineer or external vendors as needed Document fixes, procedures, and known issues for internal knowledge base Support hardware deployments, upgrades, and routine maintenance Collaborate with Helpdesk and other IT staff to ensure smooth resolution of tickets Person Specification: Essential Skills & Experience At least 3 years experience in a 2nd line support or infrastructure support role Strong knowledge of Microsoft technologies: Windows Server, AD, Group Policy, Office 365 Familiarity with networking fundamentals (DNS, DHCP, TCP/IP) Comfortable working in an onsite environment with physical hardware Excellent problem-solving and communication skills Full UK Driving Licence is essential as offsite support may be required Desirable Skills & Experience Exposure to backup technologies (e.g., Veeam), endpoint protection, or monitoring tools Experience with VMware and Hyper-V virtualisation platforms Experience with Cisco Meraki network solutions Any relevant certifications (e.g., CompTIA (A+,Server+,Network+), Microsoft) Salary & Hours: Salary of £30,000 - £32,000, dependent on experience Our standard working hours are 8:30am to 5:30pm Monday-Thursday and 8:30am to 5pm Friday - all office based Benefits: On-site Working - At our South Court office 23 Days Holiday - Rising to 26 days, plus bank/public holidays Extra Holidays - 3 holiday buy backs and an extra day for your birthday after service length requirement Looking After Your Health - Private medical insurance available after 2 years' service, annual flu jab and Employee Assistance Programme Looking After Your Well-being - 24/7 onsite Gym, Netball/Football team, 10km Manchester team and more Work Life / Balance - Active social committee with generous departmental and firm-wide social budget. Recruitment Process: Interviews will be conducted by MS Teams and will include scenario-based questioning. Our employees are our most important asset, we rate skill and ability above all else and our recruitment policy encourages applications from all. Please click APPLY to be redirected to our website to complete your application. Candidates with experience or relevant job titles of; VMWare, Microsoft Servers, 2nd Line IT Technical Support, IT Systems Engineer, IT Systems Technician, Infrastructure Engineer, Senior IT Engineer, 2nd Line Support Engineer, Network Support, Server Support Technician will also be considered for this role.
Oct 07, 2025
Full time
Job Title: Junior Infrastructure Engineer Location: Sharston, M22 4SN Salary : £30,000 - £32,000, dependent on experience Job type: Full time, Permanent About us: Established in 2000, Express Solicitors is an award-winning law firm that deals with personal injury and clinical negligence claims. Based in Manchester, we serve clients nationwide and are currently ranked 70 out of more than 10,000 law firms. We have a 5-star rating on Trustpilot from over 7,000 reviews, which coming from our clients means a lot to us. We are proud of the work we do helping injured people, and this is the core of our business. About the role: We're looking for a proactive junior infrastructure engineer to join our growing IT team. You'll work alongside our senior infrastructure engineer to support, diagnose, and resolve technical issues across our predominantly on-premise Microsoft estate. This is a hands-on, experienced second-line support level role - ideal for someone with solid troubleshooting skills and a passion for infrastructure. Responsibilities: Provide support for infrastructure-related issues across servers, networks, and end-user devices Troubleshoot and resolve issues within Windows Server, Active Directory, Group Policy, and Office 365 Maintain and monitor core systems including backups, patching, and antivirus Escalate complex issues to the Senior Infrastructure Engineer or external vendors as needed Document fixes, procedures, and known issues for internal knowledge base Support hardware deployments, upgrades, and routine maintenance Collaborate with Helpdesk and other IT staff to ensure smooth resolution of tickets Person Specification: Essential Skills & Experience At least 3 years experience in a 2nd line support or infrastructure support role Strong knowledge of Microsoft technologies: Windows Server, AD, Group Policy, Office 365 Familiarity with networking fundamentals (DNS, DHCP, TCP/IP) Comfortable working in an onsite environment with physical hardware Excellent problem-solving and communication skills Full UK Driving Licence is essential as offsite support may be required Desirable Skills & Experience Exposure to backup technologies (e.g., Veeam), endpoint protection, or monitoring tools Experience with VMware and Hyper-V virtualisation platforms Experience with Cisco Meraki network solutions Any relevant certifications (e.g., CompTIA (A+,Server+,Network+), Microsoft) Salary & Hours: Salary of £30,000 - £32,000, dependent on experience Our standard working hours are 8:30am to 5:30pm Monday-Thursday and 8:30am to 5pm Friday - all office based Benefits: On-site Working - At our South Court office 23 Days Holiday - Rising to 26 days, plus bank/public holidays Extra Holidays - 3 holiday buy backs and an extra day for your birthday after service length requirement Looking After Your Health - Private medical insurance available after 2 years' service, annual flu jab and Employee Assistance Programme Looking After Your Well-being - 24/7 onsite Gym, Netball/Football team, 10km Manchester team and more Work Life / Balance - Active social committee with generous departmental and firm-wide social budget. Recruitment Process: Interviews will be conducted by MS Teams and will include scenario-based questioning. Our employees are our most important asset, we rate skill and ability above all else and our recruitment policy encourages applications from all. Please click APPLY to be redirected to our website to complete your application. Candidates with experience or relevant job titles of; VMWare, Microsoft Servers, 2nd Line IT Technical Support, IT Systems Engineer, IT Systems Technician, Infrastructure Engineer, Senior IT Engineer, 2nd Line Support Engineer, Network Support, Server Support Technician will also be considered for this role.
Job Title: 2nd Line IT Technician Location: Sharston, M22 4SN Salary : £30,000 - £32,000, dependent on experience Job type: Full time, Permanent About us: Established in 2000, Express Solicitors is an award-winning law firm that deals with personal injury and clinical negligence claims. Based in Manchester, we serve clients nationwide and are currently ranked 70 out of more than 10,000 law firms. We have a 5-star rating on Trustpilot from over 7,000 reviews, which coming from our clients means a lot to us. We are proud of the work we do helping injured people, and this is the core of our business. About the role: We are currently looking to appoint a 2nd Line IT Technician to provide intermediate-level IT support, bridging the gap between frontline (1st line helpdesk) support and specialist / external support. The role requires technical expertise, legal application knowledge, and strong communication skills. Responsibilities: Act as an escalation point for technical issues unresolved by 1st Line support. Troubleshoot and resolve end user issues. Provide support for remote/hybrid working setups, VPNs, and secure access. Support legal applications such as case management, document management, and time-recording systems (e.g., iManage, Proclaim, Elite 3E). Administer user and permissions on Active Directory and Microsoft 365. Support security tools including MFA, DLP, and encryption solutions in line with GDPR and SRA requirements. Assist in IT projects, including system upgrades, migrations, and business continuity testing Person Specification: Strong knowledge of Windows Client OSs Knowledge of Microsoft 365, Active Directory, and Exchange. Understanding of networking (DNS, DHCP, VPNs). Experience with legal IT systems (case/document management, billing, dictation tools). Mobile device management experience (Intune, MobileIron, etc.). Excellent communication skills with the ability to support staff at all levels. High level of confidentiality and ability to work under pressure. Salary & Hours: Salary of £30,000 - £32,000, dependent on experience Our standard working hours are 8:30am to 5:30pm Monday-Thursday and 8:30am to 5pm Friday - all office based Benefits: On-site Working - At our South Court office 23 Days Holiday - Rising to 26 days, plus bank/public holidays Extra Holidays - 3 holiday buy backs and an extra day for your birthday after service length requirement Looking After Your Health - Private medical insurance available after 2 years' service, annual flu jab and Employee Assistance Programme Looking After Your Well-being - 24/7 onsite Gym, Netball/Football team, 10km Manchester team and more Work Life / Balance - Active social committee with generous departmental and firm-wide social budget. Recruitment Process: Interviews will be conducted by MS Teams and will include scenario-based questioning. Our employees are our most important asset, we rate skill and ability above all else and our recruitment policy encourages applications from all. Please click APPLY to be redirected to our website to complete your application. Candidates with experience or relevant job titles of; IT Support Engineer, Helpdesk, IT Support Technician, 2nd Line Support Engineer, 2nd Line Support, IT Service Desk Technician, Technical Support, IT Technician, Technical Support Engineer, Tech Support, Tech Support Services will also be considered for this role.
Oct 07, 2025
Full time
Job Title: 2nd Line IT Technician Location: Sharston, M22 4SN Salary : £30,000 - £32,000, dependent on experience Job type: Full time, Permanent About us: Established in 2000, Express Solicitors is an award-winning law firm that deals with personal injury and clinical negligence claims. Based in Manchester, we serve clients nationwide and are currently ranked 70 out of more than 10,000 law firms. We have a 5-star rating on Trustpilot from over 7,000 reviews, which coming from our clients means a lot to us. We are proud of the work we do helping injured people, and this is the core of our business. About the role: We are currently looking to appoint a 2nd Line IT Technician to provide intermediate-level IT support, bridging the gap between frontline (1st line helpdesk) support and specialist / external support. The role requires technical expertise, legal application knowledge, and strong communication skills. Responsibilities: Act as an escalation point for technical issues unresolved by 1st Line support. Troubleshoot and resolve end user issues. Provide support for remote/hybrid working setups, VPNs, and secure access. Support legal applications such as case management, document management, and time-recording systems (e.g., iManage, Proclaim, Elite 3E). Administer user and permissions on Active Directory and Microsoft 365. Support security tools including MFA, DLP, and encryption solutions in line with GDPR and SRA requirements. Assist in IT projects, including system upgrades, migrations, and business continuity testing Person Specification: Strong knowledge of Windows Client OSs Knowledge of Microsoft 365, Active Directory, and Exchange. Understanding of networking (DNS, DHCP, VPNs). Experience with legal IT systems (case/document management, billing, dictation tools). Mobile device management experience (Intune, MobileIron, etc.). Excellent communication skills with the ability to support staff at all levels. High level of confidentiality and ability to work under pressure. Salary & Hours: Salary of £30,000 - £32,000, dependent on experience Our standard working hours are 8:30am to 5:30pm Monday-Thursday and 8:30am to 5pm Friday - all office based Benefits: On-site Working - At our South Court office 23 Days Holiday - Rising to 26 days, plus bank/public holidays Extra Holidays - 3 holiday buy backs and an extra day for your birthday after service length requirement Looking After Your Health - Private medical insurance available after 2 years' service, annual flu jab and Employee Assistance Programme Looking After Your Well-being - 24/7 onsite Gym, Netball/Football team, 10km Manchester team and more Work Life / Balance - Active social committee with generous departmental and firm-wide social budget. Recruitment Process: Interviews will be conducted by MS Teams and will include scenario-based questioning. Our employees are our most important asset, we rate skill and ability above all else and our recruitment policy encourages applications from all. Please click APPLY to be redirected to our website to complete your application. Candidates with experience or relevant job titles of; IT Support Engineer, Helpdesk, IT Support Technician, 2nd Line Support Engineer, 2nd Line Support, IT Service Desk Technician, Technical Support, IT Technician, Technical Support Engineer, Tech Support, Tech Support Services will also be considered for this role.
Adecco are pleased to be recruiting for a Radio Communications Technician to join the Civil Nuclear Constabulary (CNC). Location: Culham, Oxfordshire (office based, some travel may be required - would be fully funded) Salary: Range from 35,854 to 39,929 plus a 2,000 South East allowance p/a Contract: Permanent, full-time 37.5 hours per week Critical to the operational capability of front-line officers is the ability to interoperate, predominantly with Home Office and Police Scotland forces and all emergency services including Special Forces when necessary. The Operational Communications Team ensures that this ability is always provisioned with minimum compromise to the Concept of Operations. The Operational Communications (OC) Team is responsible for the management, provision, and support of the mission-critical voice communications systems (currently Airwave TETRA) used by front line police officers, control room staff and partnership agencies (SL Guard Forces) deployed nationally across the nuclear licensed sites where Civil Nuclear Constabulary (CNC) has a presence. This includes ensuring the security of the assets, contract and service management, interoperability with other emergency services, Special Forces, and other agencies. The team must prepare for ESN, whilst delivering an effective BAU service capability and an increasing requirement to inform and deliver Operational Communications work streams or projects within the CNC's Project Portfolio and Ambition work - the most significant being ESN , Airwave's replacement. Provide technical and subject matter expertise and promote emerging technologies which can support or enhance both current and future operational communications with the CNC. Job Purpose: Plan, implement and deliver specific work streams/projects in support of the Operational Communications Strategy and Constabulary initiatives, within both the Business as Usual and Change (Projects) arenas. Specific responsibility for resolving faults and issues relating to devices fitted within vehicles or fixed positions and site-specific and specialist Ops Comms kit and equipment. Provide an intelligent delivery function and additional resilience in support of the activities of the team. Employ and develop best practices such as; ITIL, Lean Six Sigma and Prince 2 and use these to engage in and drive OC workstreams and projects to a successful conclusion Technical/Specialist: Demonstrate an understanding of both the technical and contextual issues and effectively articulate the issue/requirements/outcomes etc. Develop and maintain a comprehensive understanding of the OC team's functional areas to provided resilience as necessary, to include but not limited to; the break/fix process and helpdesk monitoring, auditing and reprogramming and other specialist activities. Provide relevant and timely responses to issues arising and contribute to effective resolutions developed by the team, which could include site visits to the Operational Units. Provide tactical and operational advice and guidance as appropriate, translating technical concepts to suit a non-technical audience. Maintain and develop technical knowledge of Airwave and Operational Communications issues, best practice and standards. Develop and maintain a knowledge of ESN - the Emergency Services Network which will replace Airwave within the next 5 years. Knowledge & Skills Required: Hold a vocational qualification/ work experience in Radio Engineer or related technical discipline. Experience of operating in teams with cross-functional stakeholders Demonstrable experience of effective planning, production of documentation, impact assessments and change control. Demonstrable experience of installing, integrating and maintaining of technical radio or communications systems in a service role. Understand the project lifecycle and the use of methodologies such as; Prince 2, ITIL and Lean Six Sigma and the ability to effectively apply them. Experience of capturing and effectively communicating issues, risks, impacts, requirements and outcomes. Ability to organise own workload, set priorities and deadlines, proactive attitude and able to flex with competing priorities. Apply Now: If you have the skills and experience required for this role, we encourage you to apply. Should your CV be shortlisted, an Adecco Consultant will contact you to discuss progressing your application to the Force. Important Eligibility Information: Due to Police recruitment criteria, applicants must have lived continuously in the UK for the past five years. Unfortunately, applications that do not meet this requirement cannot be considered. Please note that any job offer made by the Force will be subject to Police Vetting procedures. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Oct 07, 2025
Full time
Adecco are pleased to be recruiting for a Radio Communications Technician to join the Civil Nuclear Constabulary (CNC). Location: Culham, Oxfordshire (office based, some travel may be required - would be fully funded) Salary: Range from 35,854 to 39,929 plus a 2,000 South East allowance p/a Contract: Permanent, full-time 37.5 hours per week Critical to the operational capability of front-line officers is the ability to interoperate, predominantly with Home Office and Police Scotland forces and all emergency services including Special Forces when necessary. The Operational Communications Team ensures that this ability is always provisioned with minimum compromise to the Concept of Operations. The Operational Communications (OC) Team is responsible for the management, provision, and support of the mission-critical voice communications systems (currently Airwave TETRA) used by front line police officers, control room staff and partnership agencies (SL Guard Forces) deployed nationally across the nuclear licensed sites where Civil Nuclear Constabulary (CNC) has a presence. This includes ensuring the security of the assets, contract and service management, interoperability with other emergency services, Special Forces, and other agencies. The team must prepare for ESN, whilst delivering an effective BAU service capability and an increasing requirement to inform and deliver Operational Communications work streams or projects within the CNC's Project Portfolio and Ambition work - the most significant being ESN , Airwave's replacement. Provide technical and subject matter expertise and promote emerging technologies which can support or enhance both current and future operational communications with the CNC. Job Purpose: Plan, implement and deliver specific work streams/projects in support of the Operational Communications Strategy and Constabulary initiatives, within both the Business as Usual and Change (Projects) arenas. Specific responsibility for resolving faults and issues relating to devices fitted within vehicles or fixed positions and site-specific and specialist Ops Comms kit and equipment. Provide an intelligent delivery function and additional resilience in support of the activities of the team. Employ and develop best practices such as; ITIL, Lean Six Sigma and Prince 2 and use these to engage in and drive OC workstreams and projects to a successful conclusion Technical/Specialist: Demonstrate an understanding of both the technical and contextual issues and effectively articulate the issue/requirements/outcomes etc. Develop and maintain a comprehensive understanding of the OC team's functional areas to provided resilience as necessary, to include but not limited to; the break/fix process and helpdesk monitoring, auditing and reprogramming and other specialist activities. Provide relevant and timely responses to issues arising and contribute to effective resolutions developed by the team, which could include site visits to the Operational Units. Provide tactical and operational advice and guidance as appropriate, translating technical concepts to suit a non-technical audience. Maintain and develop technical knowledge of Airwave and Operational Communications issues, best practice and standards. Develop and maintain a knowledge of ESN - the Emergency Services Network which will replace Airwave within the next 5 years. Knowledge & Skills Required: Hold a vocational qualification/ work experience in Radio Engineer or related technical discipline. Experience of operating in teams with cross-functional stakeholders Demonstrable experience of effective planning, production of documentation, impact assessments and change control. Demonstrable experience of installing, integrating and maintaining of technical radio or communications systems in a service role. Understand the project lifecycle and the use of methodologies such as; Prince 2, ITIL and Lean Six Sigma and the ability to effectively apply them. Experience of capturing and effectively communicating issues, risks, impacts, requirements and outcomes. Ability to organise own workload, set priorities and deadlines, proactive attitude and able to flex with competing priorities. Apply Now: If you have the skills and experience required for this role, we encourage you to apply. Should your CV be shortlisted, an Adecco Consultant will contact you to discuss progressing your application to the Force. Important Eligibility Information: Due to Police recruitment criteria, applicants must have lived continuously in the UK for the past five years. Unfortunately, applications that do not meet this requirement cannot be considered. Please note that any job offer made by the Force will be subject to Police Vetting procedures. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Liberty Recruitment Group is proud to be working with a fantastic Managed Service Provider who are looking for a 1st Line Support Engineer to join their growing helpdesk team. Located in Waterlooville, with hybrid working available (3 days a week in office) you will be the first point of contact when a customer has a technical issue. You ll use your inquisitive and technical capabilities to question, troubleshoot and diagnose or escalate their issues, whilst always providing superb customer service. Responsibilities include: Supporting customers via telephone and email to troubleshoot and perform initial diagnosis of issues. Prioritise incidents based on customer impact and urgency Document recurring issues and share with the team Monitor system performance metrics Maintain communication with the customer, escalation routes and wider team on any issues. Support and uphold the company s Information Security Management System in line with ISO regulations. To be successful in this role, you will need: Previous commercial experience in a technical support role, ideally within an MSP Experience supporting Microsoft Windows and Apple Mac devices Prior support and management of Microsoft 365 products, including Exchange, SharePoint, OneDrive and Intune Experience with Azure A basic understanding of networking including DNS, VLANs and connectivity issues To be customer focused with a desire to provide excellent customer services An understanding of ITIL is beneficial Any computing certifications would be beneficial What s in it for you: Hybrid working (2 days a week remote) Private Healthcare Special Leave for birthdays and Christmas Casual Fridays with complementary breakfasts and afternoon drinks Volunteer Days Company Pension If you have the skills and availability to succeed in this role, please get in touch with Meg at Liberty Recruitment Group to discuss further.
Oct 07, 2025
Full time
Liberty Recruitment Group is proud to be working with a fantastic Managed Service Provider who are looking for a 1st Line Support Engineer to join their growing helpdesk team. Located in Waterlooville, with hybrid working available (3 days a week in office) you will be the first point of contact when a customer has a technical issue. You ll use your inquisitive and technical capabilities to question, troubleshoot and diagnose or escalate their issues, whilst always providing superb customer service. Responsibilities include: Supporting customers via telephone and email to troubleshoot and perform initial diagnosis of issues. Prioritise incidents based on customer impact and urgency Document recurring issues and share with the team Monitor system performance metrics Maintain communication with the customer, escalation routes and wider team on any issues. Support and uphold the company s Information Security Management System in line with ISO regulations. To be successful in this role, you will need: Previous commercial experience in a technical support role, ideally within an MSP Experience supporting Microsoft Windows and Apple Mac devices Prior support and management of Microsoft 365 products, including Exchange, SharePoint, OneDrive and Intune Experience with Azure A basic understanding of networking including DNS, VLANs and connectivity issues To be customer focused with a desire to provide excellent customer services An understanding of ITIL is beneficial Any computing certifications would be beneficial What s in it for you: Hybrid working (2 days a week remote) Private Healthcare Special Leave for birthdays and Christmas Casual Fridays with complementary breakfasts and afternoon drinks Volunteer Days Company Pension If you have the skills and availability to succeed in this role, please get in touch with Meg at Liberty Recruitment Group to discuss further.
ManpowerGroup Inc. are working with a client based in Morley that specialise within IT support and services. Our client is looking for a 2x Helpdesk Technician's within the 2nd line support team on a full-time permanent basis. The successful candidate will handle escalated support issues, helping users with desktops, servers, networking, Microsoft 365, SharePoint, and other IT systems. This is a hands-on role ideal for someone with solid technical knowledge and great customer service skills.The role: Full Time Perm Position Monday to Friday, Fully Office based Hours: 8:45am- 5:15pm Location: Morley, Leeds Salary: £25,000- £30,000 DOE A supportive and collaborative team environment Exposure to a wide range of technologies Opportunities for training and career development Key Responsibilities: Provide 2nd line support for Windows, Office 365, and other core systems Troubleshoot network issues (LAN, WAN, firewalls, routers, VPNs) Support remote access tools (RDP, VPN) and disaster recovery solutions Monitor system alerts and respond to tickets via the helpdesk platform Keep users informed on issue progress and planned outages Escalate complex issues to 3rd line or field engineers Log time accurately on support tickets What You'll Need: Strong knowledge of Microsoft Office 365 (Exchange, Teams, SharePoint, Azure AD, Intune) Experience with Windows Server Good understanding of networking: VLANs, port forwarding, routing, switching Proficient in Microsoft Office apps Ability to troubleshoot and resolve technical issues quickly Excellent communication and time management skills Self-motivated and able to work in a fast-paced environment If you are an expert within the technical support field, we want to hear from you! Apply now via Manpower or send your CV or Contact M: T:
Oct 04, 2025
Full time
ManpowerGroup Inc. are working with a client based in Morley that specialise within IT support and services. Our client is looking for a 2x Helpdesk Technician's within the 2nd line support team on a full-time permanent basis. The successful candidate will handle escalated support issues, helping users with desktops, servers, networking, Microsoft 365, SharePoint, and other IT systems. This is a hands-on role ideal for someone with solid technical knowledge and great customer service skills.The role: Full Time Perm Position Monday to Friday, Fully Office based Hours: 8:45am- 5:15pm Location: Morley, Leeds Salary: £25,000- £30,000 DOE A supportive and collaborative team environment Exposure to a wide range of technologies Opportunities for training and career development Key Responsibilities: Provide 2nd line support for Windows, Office 365, and other core systems Troubleshoot network issues (LAN, WAN, firewalls, routers, VPNs) Support remote access tools (RDP, VPN) and disaster recovery solutions Monitor system alerts and respond to tickets via the helpdesk platform Keep users informed on issue progress and planned outages Escalate complex issues to 3rd line or field engineers Log time accurately on support tickets What You'll Need: Strong knowledge of Microsoft Office 365 (Exchange, Teams, SharePoint, Azure AD, Intune) Experience with Windows Server Good understanding of networking: VLANs, port forwarding, routing, switching Proficient in Microsoft Office apps Ability to troubleshoot and resolve technical issues quickly Excellent communication and time management skills Self-motivated and able to work in a fast-paced environment If you are an expert within the technical support field, we want to hear from you! Apply now via Manpower or send your CV or Contact M: T:
Adecco are pleased to be recruiting for a Operational Communications Technician to join the Civil Nuclear Constabulary (CNC). Location: Culham, Oxfordshire (office based, some travel may be required - would be fully funded) Salary: Range from 35,854 to 39,929 plus a 2,000 South East allowance p/a Contract: Permanent, full-time 37.5 hours per week Critical to the operational capability of front-line officers is the ability to interoperate, predominantly with Home Office and Police Scotland forces and all emergency services including Special Forces when necessary. The Operational Communications Team ensures that this ability is always provisioned with minimum compromise to the Concept of Operations. The Operational Communications (OC) Team is responsible for the management, provision, and support of the mission-critical voice communications systems (currently Airwave TETRA) used by front line police officers, control room staff and partnership agencies (SL Guard Forces) deployed nationally across the nuclear licensed sites where Civil Nuclear Constabulary (CNC) has a presence. This includes ensuring the security of the assets, contract and service management, interoperability with other emergency services, Special Forces, and other agencies. The team must prepare for ESN, whilst delivering an effective BAU service capability and an increasing requirement to inform and deliver Operational Communications work streams or projects within the CNC's Project Portfolio and Ambition work - the most significant being ESN , Airwave's replacement. Provide technical and subject matter expertise and promote emerging technologies which can support or enhance both current and future operational communications with the CNC. Job Purpose: Plan, implement and deliver specific work streams/projects in support of the Operational Communications Strategy and Constabulary initiatives, within both the Business as Usual and Change (Projects) arenas. Specific responsibility for resolving faults and issues relating to devices fitted within vehicles or fixed positions and site-specific and specialist Ops Comms kit and equipment. Provide an intelligent delivery function and additional resilience in support of the activities of the team. Employ and develop best practices such as; ITIL, Lean Six Sigma and Prince 2 and use these to engage in and drive OC workstreams and projects to a successful conclusion Technical/Specialist: Demonstrate an understanding of both the technical and contextual issues and effectively articulate the issue/requirements/outcomes etc. Develop and maintain a comprehensive understanding of the OC team's functional areas to provided resilience as necessary, to include but not limited to; the break/fix process and helpdesk monitoring, auditing and reprogramming and other specialist activities. Provide relevant and timely responses to issues arising and contribute to effective resolutions developed by the team, which could include site visits to the Operational Units. Provide tactical and operational advice and guidance as appropriate, translating technical concepts to suit a non-technical audience. Maintain and develop technical knowledge of Airwave and Operational Communications issues, best practice and standards. Develop and maintain a knowledge of ESN - the Emergency Services Network which will replace Airwave within the next 5 years. Knowledge & Skills Required: Hold a vocational qualification/ work experience in Radio Engineer or related technical discipline. Experience of operating in teams with cross-functional stakeholders Demonstrable experience of effective planning, production of documentation, impact assessments and change control. Demonstrable experience of installing, integrating and maintaining of technical radio or communications systems in a service role. Understand the project lifecycle and the use of methodologies such as; Prince 2, ITIL and Lean Six Sigma and the ability to effectively apply them. Experience of capturing and effectively communicating issues, risks, impacts, requirements and outcomes. Ability to organise own workload, set priorities and deadlines, proactive attitude and able to flex with competing priorities. Apply Now: If you have the skills and experience required for this role, we encourage you to apply. Should your CV be shortlisted, an Adecco Consultant will contact you to discuss progressing your application to the Force. Important Eligibility Information: Due to Police recruitment criteria, applicants must have lived continuously in the UK for the past five years. Unfortunately, applications that do not meet this requirement cannot be considered. Please note that any job offer made by the Force will be subject to Police Vetting procedures. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Oct 03, 2025
Full time
Adecco are pleased to be recruiting for a Operational Communications Technician to join the Civil Nuclear Constabulary (CNC). Location: Culham, Oxfordshire (office based, some travel may be required - would be fully funded) Salary: Range from 35,854 to 39,929 plus a 2,000 South East allowance p/a Contract: Permanent, full-time 37.5 hours per week Critical to the operational capability of front-line officers is the ability to interoperate, predominantly with Home Office and Police Scotland forces and all emergency services including Special Forces when necessary. The Operational Communications Team ensures that this ability is always provisioned with minimum compromise to the Concept of Operations. The Operational Communications (OC) Team is responsible for the management, provision, and support of the mission-critical voice communications systems (currently Airwave TETRA) used by front line police officers, control room staff and partnership agencies (SL Guard Forces) deployed nationally across the nuclear licensed sites where Civil Nuclear Constabulary (CNC) has a presence. This includes ensuring the security of the assets, contract and service management, interoperability with other emergency services, Special Forces, and other agencies. The team must prepare for ESN, whilst delivering an effective BAU service capability and an increasing requirement to inform and deliver Operational Communications work streams or projects within the CNC's Project Portfolio and Ambition work - the most significant being ESN , Airwave's replacement. Provide technical and subject matter expertise and promote emerging technologies which can support or enhance both current and future operational communications with the CNC. Job Purpose: Plan, implement and deliver specific work streams/projects in support of the Operational Communications Strategy and Constabulary initiatives, within both the Business as Usual and Change (Projects) arenas. Specific responsibility for resolving faults and issues relating to devices fitted within vehicles or fixed positions and site-specific and specialist Ops Comms kit and equipment. Provide an intelligent delivery function and additional resilience in support of the activities of the team. Employ and develop best practices such as; ITIL, Lean Six Sigma and Prince 2 and use these to engage in and drive OC workstreams and projects to a successful conclusion Technical/Specialist: Demonstrate an understanding of both the technical and contextual issues and effectively articulate the issue/requirements/outcomes etc. Develop and maintain a comprehensive understanding of the OC team's functional areas to provided resilience as necessary, to include but not limited to; the break/fix process and helpdesk monitoring, auditing and reprogramming and other specialist activities. Provide relevant and timely responses to issues arising and contribute to effective resolutions developed by the team, which could include site visits to the Operational Units. Provide tactical and operational advice and guidance as appropriate, translating technical concepts to suit a non-technical audience. Maintain and develop technical knowledge of Airwave and Operational Communications issues, best practice and standards. Develop and maintain a knowledge of ESN - the Emergency Services Network which will replace Airwave within the next 5 years. Knowledge & Skills Required: Hold a vocational qualification/ work experience in Radio Engineer or related technical discipline. Experience of operating in teams with cross-functional stakeholders Demonstrable experience of effective planning, production of documentation, impact assessments and change control. Demonstrable experience of installing, integrating and maintaining of technical radio or communications systems in a service role. Understand the project lifecycle and the use of methodologies such as; Prince 2, ITIL and Lean Six Sigma and the ability to effectively apply them. Experience of capturing and effectively communicating issues, risks, impacts, requirements and outcomes. Ability to organise own workload, set priorities and deadlines, proactive attitude and able to flex with competing priorities. Apply Now: If you have the skills and experience required for this role, we encourage you to apply. Should your CV be shortlisted, an Adecco Consultant will contact you to discuss progressing your application to the Force. Important Eligibility Information: Due to Police recruitment criteria, applicants must have lived continuously in the UK for the past five years. Unfortunately, applications that do not meet this requirement cannot be considered. Please note that any job offer made by the Force will be subject to Police Vetting procedures. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
3rd Line IT Support Engineer Our client is seeking a 3rd Line IT Support Engineer to join their team and play a key role in keeping our systems running smoothly. Reporting to the IT Manager, you'll provide hands-on support across Servers, desktops, laptops, mobile devices, specialist applications, and network infrastructure. Our client is looking to pay up to £40,000 circa, to be based in Maidstone, Kent with additional benefits including a 5% bonus potential. You'll be the go-to person for troubleshooting, resolving issues, and supporting business-critical projects, ensuring our colleagues have the tools they need to succeed. What you'll do: Provide support across hardware, software, phones, mobiles, and specialist systems. Manage helpdesk enquiries, escalating where needed and seeing issues through to resolution. Support Servers (Windows 2012/2016), Exchange 365, backups (Veeam), and network infrastructure. Set up new sites, accounts, and mobile devices. Maintain IT documentation and ensure smooth daily operations. What we're looking for: Minimum 5 years' experience in IT support or service function with experience in a 3rd Line Support position is a must have. Technical expertise in Server Maintenance (2012 to 2016), Backups (Veeam) and Network Infrastructure is a must have Strong knowledge of Microsoft environments (Office, SharePoint, AD, Exchange). Confident, customer-focused problem solver with excellent communication skills. Full UK driving licence and flexibility to travel to sites. Eligible to work in the UK.
Oct 03, 2025
Full time
3rd Line IT Support Engineer Our client is seeking a 3rd Line IT Support Engineer to join their team and play a key role in keeping our systems running smoothly. Reporting to the IT Manager, you'll provide hands-on support across Servers, desktops, laptops, mobile devices, specialist applications, and network infrastructure. Our client is looking to pay up to £40,000 circa, to be based in Maidstone, Kent with additional benefits including a 5% bonus potential. You'll be the go-to person for troubleshooting, resolving issues, and supporting business-critical projects, ensuring our colleagues have the tools they need to succeed. What you'll do: Provide support across hardware, software, phones, mobiles, and specialist systems. Manage helpdesk enquiries, escalating where needed and seeing issues through to resolution. Support Servers (Windows 2012/2016), Exchange 365, backups (Veeam), and network infrastructure. Set up new sites, accounts, and mobile devices. Maintain IT documentation and ensure smooth daily operations. What we're looking for: Minimum 5 years' experience in IT support or service function with experience in a 3rd Line Support position is a must have. Technical expertise in Server Maintenance (2012 to 2016), Backups (Veeam) and Network Infrastructure is a must have Strong knowledge of Microsoft environments (Office, SharePoint, AD, Exchange). Confident, customer-focused problem solver with excellent communication skills. Full UK driving licence and flexibility to travel to sites. Eligible to work in the UK.
Job Title: IT Service Desk Engineer Location: Seaford, BN25 1LS Salary: 24,000 - 29,000 per year based on experience Job Type: Full time, Permanent We are looking for the right person to join our small but busy MSP in East Sussex and become a key part of it! As an IT Service Desk Engineer, you will be responsible for delivering IT support to our clients via telephone and remote assistance. Given the diverse nature of our clientele, you will encounter a wide array of stimulating challenges on a daily basis. To excel in this role, exceptional proficiency in both verbal and written communication is essential. If you are passionate about technology, dedicated to ensuring customer satisfaction, willingness to learn and to thrive as a collaborative team member, we encourage you to apply for this position. Please note, this is an office-based role and you will be required to commute to the office each day. Once probation has been passed this can be reviewed at the directors descension. Candidates must live a commutable distance from Seaford BN25 1LS to be considered for the role. Primary Responsibilities: Responding to IT support requests that have been logged in our helpdesk system. This will involve returning calls to customers and engaging with them directly, responding to the helpdesk ticket, and utilising remote support if necessary. It is crucial that we interact with customers in a professional manner and comply with our Service Level Agreements (SLAs). Setup of new users in Active Directory, Entra and 365 VOIP phone setup and configuration (training to be provided) Document and log all inquiries in the helpdesk system, ensuring each ticket is updated and prioritised accordingly. Resolve first and second-line tickets, escalating cases to senior engineers as necessary. Maintain adherence to our high service standards and quality benchmarks. Demonstrate exemplary communication and time-management skills. Operate both independently and collaboratively within a team setting. Provide training and mentoring to staff members and clients when needed. Perform device setup, repair, and upgrade tasks in our workshop. Conduct routine system inspections, implement updates, and apply patches as required. Review backup logs vigilantly; address any failures proactively. Assist with larger projects when required. Work alongside and report directly to the Service Desk Manager These responsibilities collectively ensure that our operations run smoothly while delivering outstanding service to our clients. What we are after: Minimum of 2 years' and recent experience in IT support roles A logical thinker who is driven, works well in a team and wants to excel in an IT support based role. Microsoft Windows Servers (including Active Directory, Group Policies, DHCP, DNS etc.) Windows and Mac operating systems Microsoft 365 Services including Exchange Online, SharePoint, Teams and OneDrive Microsoft Azure/Entra Virtualisation technologies VOIP experience A great communicator and client liaison Relevant certificates or qualifications as well as experience working in a MSP environment would be desirable. Due to the nature of our clients, we will require a clear DBS check of the successful application before employment starts. Benefits: Pension scheme Death in service 1000 minimum increase each year Regular pay reviews Celebrate their birthday by having the day off on us Water and soft drinks provided "on tap" 6 hours of free phone counselling, per month, if ever needed through our well-being provider Yearly eye tests Smart casual dress and branded polo shirts provided Free Parking Company Events Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of; IT Helpdesk Engineer, Support Consultant, IT Support Service Desk, IT Service Desk Consultant, IT Support, Helpdesk Support, Support Engineer, Senior Support Technician, Helpdesk Analyst, IT Support Analyst, IT Service Engineer, IT Service Desk Technician, Technical Support, IT Support, IT Systems Support, 2nd Line Technical Support, IT Service Desk Technician, 2nd Line Support Engineer, 2nd Line Support Technician may also be considered for this role.
Oct 03, 2025
Full time
Job Title: IT Service Desk Engineer Location: Seaford, BN25 1LS Salary: 24,000 - 29,000 per year based on experience Job Type: Full time, Permanent We are looking for the right person to join our small but busy MSP in East Sussex and become a key part of it! As an IT Service Desk Engineer, you will be responsible for delivering IT support to our clients via telephone and remote assistance. Given the diverse nature of our clientele, you will encounter a wide array of stimulating challenges on a daily basis. To excel in this role, exceptional proficiency in both verbal and written communication is essential. If you are passionate about technology, dedicated to ensuring customer satisfaction, willingness to learn and to thrive as a collaborative team member, we encourage you to apply for this position. Please note, this is an office-based role and you will be required to commute to the office each day. Once probation has been passed this can be reviewed at the directors descension. Candidates must live a commutable distance from Seaford BN25 1LS to be considered for the role. Primary Responsibilities: Responding to IT support requests that have been logged in our helpdesk system. This will involve returning calls to customers and engaging with them directly, responding to the helpdesk ticket, and utilising remote support if necessary. It is crucial that we interact with customers in a professional manner and comply with our Service Level Agreements (SLAs). Setup of new users in Active Directory, Entra and 365 VOIP phone setup and configuration (training to be provided) Document and log all inquiries in the helpdesk system, ensuring each ticket is updated and prioritised accordingly. Resolve first and second-line tickets, escalating cases to senior engineers as necessary. Maintain adherence to our high service standards and quality benchmarks. Demonstrate exemplary communication and time-management skills. Operate both independently and collaboratively within a team setting. Provide training and mentoring to staff members and clients when needed. Perform device setup, repair, and upgrade tasks in our workshop. Conduct routine system inspections, implement updates, and apply patches as required. Review backup logs vigilantly; address any failures proactively. Assist with larger projects when required. Work alongside and report directly to the Service Desk Manager These responsibilities collectively ensure that our operations run smoothly while delivering outstanding service to our clients. What we are after: Minimum of 2 years' and recent experience in IT support roles A logical thinker who is driven, works well in a team and wants to excel in an IT support based role. Microsoft Windows Servers (including Active Directory, Group Policies, DHCP, DNS etc.) Windows and Mac operating systems Microsoft 365 Services including Exchange Online, SharePoint, Teams and OneDrive Microsoft Azure/Entra Virtualisation technologies VOIP experience A great communicator and client liaison Relevant certificates or qualifications as well as experience working in a MSP environment would be desirable. Due to the nature of our clients, we will require a clear DBS check of the successful application before employment starts. Benefits: Pension scheme Death in service 1000 minimum increase each year Regular pay reviews Celebrate their birthday by having the day off on us Water and soft drinks provided "on tap" 6 hours of free phone counselling, per month, if ever needed through our well-being provider Yearly eye tests Smart casual dress and branded polo shirts provided Free Parking Company Events Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of; IT Helpdesk Engineer, Support Consultant, IT Support Service Desk, IT Service Desk Consultant, IT Support, Helpdesk Support, Support Engineer, Senior Support Technician, Helpdesk Analyst, IT Support Analyst, IT Service Engineer, IT Service Desk Technician, Technical Support, IT Support, IT Systems Support, 2nd Line Technical Support, IT Service Desk Technician, 2nd Line Support Engineer, 2nd Line Support Technician may also be considered for this role.
We are very pleased to be working alongside our successful and highly reputable IT support client as they seek to recruit an additional Support Engineer to join their team at their modern offices in Burgess Hill. My client provides IT support and services for a wide range of clients and technologies. This role is full time (Mon-Fri ) and offers a rare opportunity to join a great business and to work within an excellent team IT Support Engineer Full time permanent role Mon-Fri 9:00am - 5:30pm - office based role Burgess Hill There is plenty of free street parking very close to the office and the company is located a short walk from the nearest mainline railway station and close to bus links too. Salary £27000-£30000 per year plus good company benefits. This is an excellent opportunity to use your skills and experience gained within an IT support / helpdesk type role, working as a key part of a friendly and busy team Duties will include: Act as point of contact for phone calls and emails from clients regarding IT issues and queries. Receiving, logging and managing requests from clients via telephone and email. Microsoft 365 Administration and maintenance. Trouble-shoot IT related problems on software and hardware Trouble-shoot network issues Log all requests on the call logging system. Take ownership of user problems and follow up the status of issues on behalf of the user, whilst communicating progress in a timely manner. Maintain a high degree of customer service for all support queries Creating user accounts, resetting passwords etc. Onsite Customer support if and when required To arrange for external technical support with 3rd parties if issues can't be resolved in house. Experience, competencies and knowledge required: Basic Active Directory / M365 knowledge. Good experience of providing technical IT support Experience within 1st line IT support / helpdesk For more information regarding this new and exciting IT Support Engineer opportunity please apply now! Short-listing will take place soon - don't miss out! Wild Recruitment Ltd T/A First Recruitment Services is acting as an Employment Agency in relation to this vacancy. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job
Oct 02, 2025
Full time
We are very pleased to be working alongside our successful and highly reputable IT support client as they seek to recruit an additional Support Engineer to join their team at their modern offices in Burgess Hill. My client provides IT support and services for a wide range of clients and technologies. This role is full time (Mon-Fri ) and offers a rare opportunity to join a great business and to work within an excellent team IT Support Engineer Full time permanent role Mon-Fri 9:00am - 5:30pm - office based role Burgess Hill There is plenty of free street parking very close to the office and the company is located a short walk from the nearest mainline railway station and close to bus links too. Salary £27000-£30000 per year plus good company benefits. This is an excellent opportunity to use your skills and experience gained within an IT support / helpdesk type role, working as a key part of a friendly and busy team Duties will include: Act as point of contact for phone calls and emails from clients regarding IT issues and queries. Receiving, logging and managing requests from clients via telephone and email. Microsoft 365 Administration and maintenance. Trouble-shoot IT related problems on software and hardware Trouble-shoot network issues Log all requests on the call logging system. Take ownership of user problems and follow up the status of issues on behalf of the user, whilst communicating progress in a timely manner. Maintain a high degree of customer service for all support queries Creating user accounts, resetting passwords etc. Onsite Customer support if and when required To arrange for external technical support with 3rd parties if issues can't be resolved in house. Experience, competencies and knowledge required: Basic Active Directory / M365 knowledge. Good experience of providing technical IT support Experience within 1st line IT support / helpdesk For more information regarding this new and exciting IT Support Engineer opportunity please apply now! Short-listing will take place soon - don't miss out! Wild Recruitment Ltd T/A First Recruitment Services is acting as an Employment Agency in relation to this vacancy. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job
We are partnering with a fast-growing technology provider who deliver exceptional IT services to prestigious independent schools. They are seeking a highly skilled Network / Infrastructure Support Engineer to lead their Helpdesk provision and provide outstanding onsite and remote support to clients. Gloucestershire 1 day Office and 4 Days Remote Permanent - Competitive Salary + Bonus + Excellent Benefits This is an exciting opportunity for an experienced IT professional with strong 2nd/3rd line expertise to work with the latest technologies, support complex infrastructures, and play a key role in projects that directly enhance IT services within the education sector. About the Role As an Infrastructure Support Engineer , you will: Act as the lead for the Helpdesk function, ensuring outstanding client support. Deliver 2nd/3rd line technical support across networks, servers, firewalls, and cloud platforms. Carry out onsite technical assessments and contribute to project delivery. Support clients with Microsoft 365, Intune, Entra ID, and security solutions. Troubleshoot complex infrastructure issues and maintain accurate documentation. Build trusted, long-term client relationships through a consultative approach. Contribute to technical roadmaps and provide senior engineering cover when required. What We're Looking For We are looking for a proactive and confident engineer with excellent technical knowledge and strong customer service skills. Essential skills and experience: Strong 2nd/3rd line support experience across networks, servers, and firewalls. Advanced networking knowledge (DNS, DHCP, IP Subnetting, Routing). Hands-on experience administering Fortinet Firewalls. Strong working knowledge of Microsoft 365, Intune, and Entra ID. Familiarity with web filtering and email protection technologies. Excellent communication, documentation, and customer service skills. Full UK driving licence and flexibility to travel. Desirable: Experience supporting IT within schools or educational organisations. Familiarity with Fortinet Fabric Suite, Barracuda, Veeam/Acronis, Hyper-V, or VMware. Knowledge of safeguarding and education-focused IT security tools. Why Apply? This role offers the chance to join a forward-thinking IT provider with a reputation for excellence in the education sector. You'll enjoy: Competitive salary and performance-related bonus scheme. Hybrid working with home-based flexibility and regular office visits. Company pension and sickness pay schemes. Electric Vehicle Salary Sacrifice Scheme. 22 days' annual leave (plus bank holidays and your birthday off!), increasing with service. Ongoing professional development opportunities. Being part of a dynamic, supportive team shaping the future of IT in schools.
Oct 01, 2025
Full time
We are partnering with a fast-growing technology provider who deliver exceptional IT services to prestigious independent schools. They are seeking a highly skilled Network / Infrastructure Support Engineer to lead their Helpdesk provision and provide outstanding onsite and remote support to clients. Gloucestershire 1 day Office and 4 Days Remote Permanent - Competitive Salary + Bonus + Excellent Benefits This is an exciting opportunity for an experienced IT professional with strong 2nd/3rd line expertise to work with the latest technologies, support complex infrastructures, and play a key role in projects that directly enhance IT services within the education sector. About the Role As an Infrastructure Support Engineer , you will: Act as the lead for the Helpdesk function, ensuring outstanding client support. Deliver 2nd/3rd line technical support across networks, servers, firewalls, and cloud platforms. Carry out onsite technical assessments and contribute to project delivery. Support clients with Microsoft 365, Intune, Entra ID, and security solutions. Troubleshoot complex infrastructure issues and maintain accurate documentation. Build trusted, long-term client relationships through a consultative approach. Contribute to technical roadmaps and provide senior engineering cover when required. What We're Looking For We are looking for a proactive and confident engineer with excellent technical knowledge and strong customer service skills. Essential skills and experience: Strong 2nd/3rd line support experience across networks, servers, and firewalls. Advanced networking knowledge (DNS, DHCP, IP Subnetting, Routing). Hands-on experience administering Fortinet Firewalls. Strong working knowledge of Microsoft 365, Intune, and Entra ID. Familiarity with web filtering and email protection technologies. Excellent communication, documentation, and customer service skills. Full UK driving licence and flexibility to travel. Desirable: Experience supporting IT within schools or educational organisations. Familiarity with Fortinet Fabric Suite, Barracuda, Veeam/Acronis, Hyper-V, or VMware. Knowledge of safeguarding and education-focused IT security tools. Why Apply? This role offers the chance to join a forward-thinking IT provider with a reputation for excellence in the education sector. You'll enjoy: Competitive salary and performance-related bonus scheme. Hybrid working with home-based flexibility and regular office visits. Company pension and sickness pay schemes. Electric Vehicle Salary Sacrifice Scheme. 22 days' annual leave (plus bank holidays and your birthday off!), increasing with service. Ongoing professional development opportunities. Being part of a dynamic, supportive team shaping the future of IT in schools.
ManpowerGroup Inc. are working with a client based in Morley that specialise within IT support and services. Our client is looking for a 2x Helpdesk Technician's within the 2nd line support team on a full-time permanent basis. The successful candidate will handle escalated support issues, helping users with desktops, servers, networking, Microsoft 365, SharePoint, and other IT systems. This is a hands-on role ideal for someone with solid technical knowledge and great customer service skills.The role: Full Time Perm Position Monday to Friday, Fully Office based Hours: 8:45am- 5:15pm Location: Morley, Leeds Salary: £25,000- £30,000 DOE A supportive and collaborative team environment Exposure to a wide range of technologies Opportunities for training and career development Key Responsibilities: Provide 2nd line support for Windows, Office 365, and other core systems Troubleshoot network issues (LAN, WAN, firewalls, routers, VPNs) Support remote access tools (RDP, VPN) and disaster recovery solutions Monitor system alerts and respond to tickets via the helpdesk platform Keep users informed on issue progress and planned outages Escalate complex issues to 3rd line or field engineers Log time accurately on support tickets What You'll Need: Strong knowledge of Microsoft Office 365 (Exchange, Teams, SharePoint, Azure AD, Intune) Experience with Windows Server Good understanding of networking: VLANs, port forwarding, routing, switching Proficient in Microsoft Office apps Ability to troubleshoot and resolve technical issues quickly Excellent communication and time management skills Self-motivated and able to work in a fast-paced environment If you are an expert within the technical support field, we want to hear from you! Apply now via Manpower or send your CV or Contact M: T:
Oct 01, 2025
Full time
ManpowerGroup Inc. are working with a client based in Morley that specialise within IT support and services. Our client is looking for a 2x Helpdesk Technician's within the 2nd line support team on a full-time permanent basis. The successful candidate will handle escalated support issues, helping users with desktops, servers, networking, Microsoft 365, SharePoint, and other IT systems. This is a hands-on role ideal for someone with solid technical knowledge and great customer service skills.The role: Full Time Perm Position Monday to Friday, Fully Office based Hours: 8:45am- 5:15pm Location: Morley, Leeds Salary: £25,000- £30,000 DOE A supportive and collaborative team environment Exposure to a wide range of technologies Opportunities for training and career development Key Responsibilities: Provide 2nd line support for Windows, Office 365, and other core systems Troubleshoot network issues (LAN, WAN, firewalls, routers, VPNs) Support remote access tools (RDP, VPN) and disaster recovery solutions Monitor system alerts and respond to tickets via the helpdesk platform Keep users informed on issue progress and planned outages Escalate complex issues to 3rd line or field engineers Log time accurately on support tickets What You'll Need: Strong knowledge of Microsoft Office 365 (Exchange, Teams, SharePoint, Azure AD, Intune) Experience with Windows Server Good understanding of networking: VLANs, port forwarding, routing, switching Proficient in Microsoft Office apps Ability to troubleshoot and resolve technical issues quickly Excellent communication and time management skills Self-motivated and able to work in a fast-paced environment If you are an expert within the technical support field, we want to hear from you! Apply now via Manpower or send your CV or Contact M: T:
2nd Line IT Engineer We're looking for an engineer with a good level of previous experience to support our helpdesk and project teams. ABOUT THE ROLE As a 2nd Line IT Engineer, you will: Be an experienced member of the technical team and your technical aptitude will add value in this multi-faceted role. Perform duties that include ticket support on Service Desk, and hardware maintenance. Attend client sites as and when required to fulfil the requirements of proactive and reactive troubleshooting. Have a diligent approach that achieves a long term and cost-effective result for our clients. Thrive on imparting your technical knowledge to others and will relish the opportunity to mentor junior engineers. Demonstrate a professional, respectful, and proactive approach to customer service. Have the technical knowledge to make recommendations to clients, suggesting genuine system improvements and upgrades. Bring an in-depth knowledge of Windows technologies, such as Windows Server and Desktop operating systems. Demonstrate a logical and methodical approach to troubleshooting, thinking outside the box to reach the best resolution. CORE SKILLS Windows Server Windows Desktop 7-11 Hosted Desktop and Terminal server farm setups Office 365 tenant setup and administration VMWare/Hyper-V administration Strong networking capabilities (DNS, routing, switching etc) VoIP knowledge, preferably 3CX DESIRABLE SKILLS AND EXPERIENCE Exposure to Cisco/Draytek firewalls and routers Apple products and support Group Policy administration Azure AD, Intune and Defender knowledge Exposure to Ubiquiti / Cisco Wireless Previous MSP experience Recognised accreditations (CompTIA, Apple, Microsoft) PERSON SPECIFICATION The successful candidate will demonstrate: A logical, methodical approach to the task at hand A willingness to learn and teach Excellent documentation and communication skills High standards of customer service A personable nature A keen level of attention to detail A history of being a proven self-starter Please note: This role is based in Kent. Applicants must hold a full valid driving licence and be able to commute to the Kent office daily.
Sep 26, 2025
Full time
2nd Line IT Engineer We're looking for an engineer with a good level of previous experience to support our helpdesk and project teams. ABOUT THE ROLE As a 2nd Line IT Engineer, you will: Be an experienced member of the technical team and your technical aptitude will add value in this multi-faceted role. Perform duties that include ticket support on Service Desk, and hardware maintenance. Attend client sites as and when required to fulfil the requirements of proactive and reactive troubleshooting. Have a diligent approach that achieves a long term and cost-effective result for our clients. Thrive on imparting your technical knowledge to others and will relish the opportunity to mentor junior engineers. Demonstrate a professional, respectful, and proactive approach to customer service. Have the technical knowledge to make recommendations to clients, suggesting genuine system improvements and upgrades. Bring an in-depth knowledge of Windows technologies, such as Windows Server and Desktop operating systems. Demonstrate a logical and methodical approach to troubleshooting, thinking outside the box to reach the best resolution. CORE SKILLS Windows Server Windows Desktop 7-11 Hosted Desktop and Terminal server farm setups Office 365 tenant setup and administration VMWare/Hyper-V administration Strong networking capabilities (DNS, routing, switching etc) VoIP knowledge, preferably 3CX DESIRABLE SKILLS AND EXPERIENCE Exposure to Cisco/Draytek firewalls and routers Apple products and support Group Policy administration Azure AD, Intune and Defender knowledge Exposure to Ubiquiti / Cisco Wireless Previous MSP experience Recognised accreditations (CompTIA, Apple, Microsoft) PERSON SPECIFICATION The successful candidate will demonstrate: A logical, methodical approach to the task at hand A willingness to learn and teach Excellent documentation and communication skills High standards of customer service A personable nature A keen level of attention to detail A history of being a proven self-starter Please note: This role is based in Kent. Applicants must hold a full valid driving licence and be able to commute to the Kent office daily.
If you are interested in working for a specialised, highly regarded technical support partner, with a small but growing team of systems implementation engineers providing the very best of breed cyber security, systems and networking services, read on! This majority remote role would entail working with technical staff in various UK based clients, and providing technical assessments and ongoing support of the company's solutions delivered by their field-based infrastructure engineers. You will already have a demonstrable knowledge of Network and Server Configs, Firewalls (ideally Fortinet), M365, Intune, Entra, Azure, DNS, DHCP, IP subnetting etc. You will gain access to unlimited training and CPD, become an expert in Fortinet and other technologies. As well as opportunities to grow the helpdesk service or progress into a field based technical infrastructure work. The dynamic and professional culture of the business, along side a deep specialisation in networking and technology systems would suit someone with great problem solving abilities and an aptitude for creating and supporting best of breed technology solutions. Experience with the education sector is highly advantageous especially someone who also have service provider or MSP experience as well. Largely a remote role so could be based anywhere in the UK, with 1 day in the office per week and the very occasional requirement to go to client sites during busy project delivery periods.
Sep 24, 2025
Full time
If you are interested in working for a specialised, highly regarded technical support partner, with a small but growing team of systems implementation engineers providing the very best of breed cyber security, systems and networking services, read on! This majority remote role would entail working with technical staff in various UK based clients, and providing technical assessments and ongoing support of the company's solutions delivered by their field-based infrastructure engineers. You will already have a demonstrable knowledge of Network and Server Configs, Firewalls (ideally Fortinet), M365, Intune, Entra, Azure, DNS, DHCP, IP subnetting etc. You will gain access to unlimited training and CPD, become an expert in Fortinet and other technologies. As well as opportunities to grow the helpdesk service or progress into a field based technical infrastructure work. The dynamic and professional culture of the business, along side a deep specialisation in networking and technology systems would suit someone with great problem solving abilities and an aptitude for creating and supporting best of breed technology solutions. Experience with the education sector is highly advantageous especially someone who also have service provider or MSP experience as well. Largely a remote role so could be based anywhere in the UK, with 1 day in the office per week and the very occasional requirement to go to client sites during busy project delivery periods.
Infrastructure Support Engineer - Managed Service Provider Location: Hybrid (Home-based + weekly visits to Gloucestershire office) Salary: Competitive + Bonus + Benefits We're working with a high-growth Managed Service Provider who are seeking a talented Infrastructure Support Engineer to play a pivotal role in delivering best-in-class IT services to their client base. This is an opportunity to join a forward-thinking business that's redefining what "great support" looks like - combining technical excellence with a consultative, customer-first approach. The Opportunity You'll act as the backbone of the IT support function, providing expert 2nd/3rd line support both remotely and on client sites. From advanced networking and firewalls to Microsoft 365, cloud, backup, and endpoint security technologies, you'll be working across a broad tech stack that will keep your skills sharp and your career progressing. Day-to-day, you'll: Lead on Helpdesk provision and act as a key escalation point. Troubleshoot and configure networks, firewalls, and Windows Server environments. Deliver remote and onsite project engineering for clients. Conduct technical assessments and produce high-quality reports. Build lasting relationships with clients, becoming a trusted technical partner. What We're Looking For We want someone with genuine passion for IT infrastructure and customer service. The ideal candidate will bring: Strong 2nd/3rd line skills across networking, firewalls (Fortinet preferred), and Windows Server. Hands-on experience with Microsoft 365, Intune, and Entra ID . Solid understanding of DNS, DHCP, IP subnetting, and routing. Knowledge of web filtering and email protection technologies. Experience in MSP or education environments (desirable, not essential). If you've also touched on backup tech (Acronis, Veeam), XDR/EDR platforms, or virtualisation (VMware/Hyper-V), even better. Why Apply? This is a chance to join a business that genuinely invests in its people and rewards results. You'll get: Competitive salary + performance bonus. Hybrid working with home office budget. 22 days holiday + bank holidays, increasing with service (plus your birthday off!). Electric vehicle salary sacrifice scheme. Company perks & wellbeing benefits. The freedom to innovate and a clear path for professional growth. If you're ready to take ownership, expand your skills across cutting-edge infrastructure technologies, and become a key player in a growing MSP - we'd love to hear from you.
Sep 21, 2025
Full time
Infrastructure Support Engineer - Managed Service Provider Location: Hybrid (Home-based + weekly visits to Gloucestershire office) Salary: Competitive + Bonus + Benefits We're working with a high-growth Managed Service Provider who are seeking a talented Infrastructure Support Engineer to play a pivotal role in delivering best-in-class IT services to their client base. This is an opportunity to join a forward-thinking business that's redefining what "great support" looks like - combining technical excellence with a consultative, customer-first approach. The Opportunity You'll act as the backbone of the IT support function, providing expert 2nd/3rd line support both remotely and on client sites. From advanced networking and firewalls to Microsoft 365, cloud, backup, and endpoint security technologies, you'll be working across a broad tech stack that will keep your skills sharp and your career progressing. Day-to-day, you'll: Lead on Helpdesk provision and act as a key escalation point. Troubleshoot and configure networks, firewalls, and Windows Server environments. Deliver remote and onsite project engineering for clients. Conduct technical assessments and produce high-quality reports. Build lasting relationships with clients, becoming a trusted technical partner. What We're Looking For We want someone with genuine passion for IT infrastructure and customer service. The ideal candidate will bring: Strong 2nd/3rd line skills across networking, firewalls (Fortinet preferred), and Windows Server. Hands-on experience with Microsoft 365, Intune, and Entra ID . Solid understanding of DNS, DHCP, IP subnetting, and routing. Knowledge of web filtering and email protection technologies. Experience in MSP or education environments (desirable, not essential). If you've also touched on backup tech (Acronis, Veeam), XDR/EDR platforms, or virtualisation (VMware/Hyper-V), even better. Why Apply? This is a chance to join a business that genuinely invests in its people and rewards results. You'll get: Competitive salary + performance bonus. Hybrid working with home office budget. 22 days holiday + bank holidays, increasing with service (plus your birthday off!). Electric vehicle salary sacrifice scheme. Company perks & wellbeing benefits. The freedom to innovate and a clear path for professional growth. If you're ready to take ownership, expand your skills across cutting-edge infrastructure technologies, and become a key player in a growing MSP - we'd love to hear from you.
