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7.5 hour day to be worked according to local rota between 08.00 to 18.00. The successful candidate will be required to perform deskside support Incident & Request work at Bristol site. Wintel environment and HP laptop and desktop break fix hardware support. Excellent problem-solving skills & attention to detail, Effective communication (both verbal and written) and interpersonal skills, with the ability to explain technical concepts to non-technical users. Ability to build relationships with your colleagues, wider support teams, and partners at all levels across the business. Must be able to work alone and unsupervised, whilst also using initiative when necessary. A continuous improvement mentality to see and call out areas to improve customer experience Contribute to the creation and maintenance of knowledge base articles and documentation for common issues. Experience in handling Incidents & Requests Microsoft Windows technical support experience. Good knowledge of Windows 10/11 and MS Office Suite Competent in using and supporting SKYPE to support of mobile technologies Apple and Android Familiar with building, configuring, and troubleshooting desktops and laptops. As a lead engineer you will be responsible for supporting and guiding the team, ensuring end user tickets are kept up to date and actioned within SLA. Making sure all processes and procedures are followed and updated when needed, whilst also working with and assisting a remote Team Leader. The successful candidate would need to be SC Cleared but also willing to successfully go through DV clearance once in the role.