Human Resources Business Partner (Full-Time, Permanent) Hybrid; 2 3 Office days, Central London Unlock your potential with Prinova We are Prinova, a leading global supplier of ingredients and premix manufacturing solutions and trusted by the world s best-known food, beverage, and nutrition brands. Part of the NAGASE Group, our expertise lies in Ingredient Distribution, Manufacturing Solutions, and Customized Services. Our global network of colleagues, located in offices and manufacturing facilities around the world, deliver sustainable value-added solutions to our customers. We are recognised for our deep expertise, commitment to excellence, and bold innovation which have earned us a strong reputation as a trusted industry leader. Wherever your career is headed, you ll find direction, opportunity, and belonging with us. What does an HRBP role mean at Prinova Provide experienced HR business partnering and HR operations support across multiple European countries. Act as a reliable and trusted Advisor to managers and leaders on employee relations, day to day people management, HR processes, and complex employee matters while ensuring a consistent and compliant employee experience. This role combines strong HRBP capability with operational ownership to ensure consistent, compliant, and efficient HR delivery. The role has an operational focus, with responsibility for delivering core HR activities efficiently and accurately. It also provides support for payroll and total rewards processes, working closely with Finance, external providers, and HR colleagues, using existing frameworks and guidance. What s in it for you: Personal growth, including training and development opportunities Health Cash Plan Subsidised gym membership What to expect HR Business Partnering: Support managers and leaders with people related matters, providing practical guidance aligned with company policies and employment law. Influence and challenge managers to improve performance, engagement, and decision making. Translate business needs into practical, scalable HR solutions across Europe. Act as a point of contact for HR queries across the employee lifecycle. Provide advice for managers on communication, conflict resolution, and change leadership. Employee Relations: Handle complex employee relations matters, including performance management, grievances, investigations, disciplinary actions, and restructures. Advise managers on best practice approaches to people management issues. Ensure all actions comply with employment legislation and internal policies. HR Operations and Compliance: Deliver day to day HR operations across supported countries, ensuring consistency, accuracy, and compliance. Ensure HR policies, processes, and documentation are up to date and applied consistently. Coordinate absence management processes and support wellbeing initiatives. Support employee lifecycle activity, including onboarding, changes, and exits. Provide operational support for recruitment activity, including interview coordination, agency liaison, and onboarding administration. Payroll and Total Rewards Support: Act as the HR point of contact for payroll, working closely with Finance and external providers to ensure accurate and timely processing. Support payroll governance by reviewing data, resolving escalated issues, and improving processes. Support compensation and benefits activities, such as salary review cycles, benefits administration, and benchmarking exercises. Advise managers on reward processes and escalate complex cases as required. Talent, Performance and Development: Support talent reviews, succession planning, and performance management cycles. Assist with talent and succession discussions by providing data and insights. Support learning and development activities as required. Promote consistent performance management practices across regions. Change, Culture and Engagement: Support organisational change initiatives, including restructures and transformation activity. Champion company culture, values, and DEI principles. Support engagement and wellbeing initiatives that improve employee experience. HR Systems and Data: Ensure accurate HR data management and effective use of HR systems. Produce and interpret people data to support workforce decisions. Ensure compliance with GDPR and local data protection requirements. Global HR Collaboration: Work collaboratively with HR colleagues across Europe, China, Brazil and other global teams to ensure alignment and consistency. Support HR projects, policy updates, and system improvements as required. Does this sound like you: Bachelor s Degree in Human Resources, Business Administration, or a related field or Professional Qualification (e.g. CIPD level 5 or above) is highly desirable. 7+ years experience in a generalist HR or HRBP role, ideally in a multinational environment. Experience in a multinational company would be an advantage. Strong HR business partnering capability with the confidence to influence senior leaders. Solid understanding of HR operations across multiple countries. Working knowledge of payroll and compensation/benefits processes. Strong employee relations and employment law knowledge. Interested Click apply and you will be taken to our careers page.
Apr 25, 2026
Full time
Human Resources Business Partner (Full-Time, Permanent) Hybrid; 2 3 Office days, Central London Unlock your potential with Prinova We are Prinova, a leading global supplier of ingredients and premix manufacturing solutions and trusted by the world s best-known food, beverage, and nutrition brands. Part of the NAGASE Group, our expertise lies in Ingredient Distribution, Manufacturing Solutions, and Customized Services. Our global network of colleagues, located in offices and manufacturing facilities around the world, deliver sustainable value-added solutions to our customers. We are recognised for our deep expertise, commitment to excellence, and bold innovation which have earned us a strong reputation as a trusted industry leader. Wherever your career is headed, you ll find direction, opportunity, and belonging with us. What does an HRBP role mean at Prinova Provide experienced HR business partnering and HR operations support across multiple European countries. Act as a reliable and trusted Advisor to managers and leaders on employee relations, day to day people management, HR processes, and complex employee matters while ensuring a consistent and compliant employee experience. This role combines strong HRBP capability with operational ownership to ensure consistent, compliant, and efficient HR delivery. The role has an operational focus, with responsibility for delivering core HR activities efficiently and accurately. It also provides support for payroll and total rewards processes, working closely with Finance, external providers, and HR colleagues, using existing frameworks and guidance. What s in it for you: Personal growth, including training and development opportunities Health Cash Plan Subsidised gym membership What to expect HR Business Partnering: Support managers and leaders with people related matters, providing practical guidance aligned with company policies and employment law. Influence and challenge managers to improve performance, engagement, and decision making. Translate business needs into practical, scalable HR solutions across Europe. Act as a point of contact for HR queries across the employee lifecycle. Provide advice for managers on communication, conflict resolution, and change leadership. Employee Relations: Handle complex employee relations matters, including performance management, grievances, investigations, disciplinary actions, and restructures. Advise managers on best practice approaches to people management issues. Ensure all actions comply with employment legislation and internal policies. HR Operations and Compliance: Deliver day to day HR operations across supported countries, ensuring consistency, accuracy, and compliance. Ensure HR policies, processes, and documentation are up to date and applied consistently. Coordinate absence management processes and support wellbeing initiatives. Support employee lifecycle activity, including onboarding, changes, and exits. Provide operational support for recruitment activity, including interview coordination, agency liaison, and onboarding administration. Payroll and Total Rewards Support: Act as the HR point of contact for payroll, working closely with Finance and external providers to ensure accurate and timely processing. Support payroll governance by reviewing data, resolving escalated issues, and improving processes. Support compensation and benefits activities, such as salary review cycles, benefits administration, and benchmarking exercises. Advise managers on reward processes and escalate complex cases as required. Talent, Performance and Development: Support talent reviews, succession planning, and performance management cycles. Assist with talent and succession discussions by providing data and insights. Support learning and development activities as required. Promote consistent performance management practices across regions. Change, Culture and Engagement: Support organisational change initiatives, including restructures and transformation activity. Champion company culture, values, and DEI principles. Support engagement and wellbeing initiatives that improve employee experience. HR Systems and Data: Ensure accurate HR data management and effective use of HR systems. Produce and interpret people data to support workforce decisions. Ensure compliance with GDPR and local data protection requirements. Global HR Collaboration: Work collaboratively with HR colleagues across Europe, China, Brazil and other global teams to ensure alignment and consistency. Support HR projects, policy updates, and system improvements as required. Does this sound like you: Bachelor s Degree in Human Resources, Business Administration, or a related field or Professional Qualification (e.g. CIPD level 5 or above) is highly desirable. 7+ years experience in a generalist HR or HRBP role, ideally in a multinational environment. Experience in a multinational company would be an advantage. Strong HR business partnering capability with the confidence to influence senior leaders. Solid understanding of HR operations across multiple countries. Working knowledge of payroll and compensation/benefits processes. Strong employee relations and employment law knowledge. Interested Click apply and you will be taken to our careers page.
About Legends Global Legends Global is redefining excellence in sport, entertainment and live events. With unrivalled expertise and international reach, we provide end-to-end solutions - from venue development and event programming to revenue strategy and hospitality. We take a 360-degree, data-driven approach across Partnerships, Hospitality, Merchandise and Attractions, working with leading clients to deliver outstanding experiences that resonate worldwide. Our organisation is committed to fostering an inclusive and forward-thinking environment where diversity drives innovation and collaboration. Guided by our values of Align, Scale, Connect, Team and Win we create a culture where everyone has the opportunity to thrive. The Venue Located on the historic Knavesmire, York Racecourse is one of the most prestigious and well loved racecourses in the UK, set in the heart of Yorkshire. Renowned for its wide, sweeping track and vibrant atmosphere, the venue has been hosting world class flat racing for over 280 years and is home to some of the sport's most iconic fixtures, including the internationally acclaimed Ebor Festival . Beyond racing, York Racecourse is a versatile events destination, offering a wide range of indoor and outdoor spaces suitable for conferences, exhibitions, hospitality, large scale events, and celebrations. The venue combines historic charm with modern facilities, providing high quality production, flexible layouts, and excellent transport links, just minutes from York city centre. With a strong reputation for outstanding food and beverage experiences, exceptional customer service, and operational excellence, York Racecourse consistently delivers memorable days out for racegoers, corporate clients, and event organisers alike. Its commitment to innovation, sustainability, and community engagement ensures it remains a leading venue not only in Yorkshire, but across the UK. About the Role To support the head of F&B and to manage their team and ensure that the delivery of the C&E business is provided to a high standard and continually develop ways to innovate and improve the service and offer. What we can offer You will work hard at Legends Global , but you will be rewarded with lots of time to relax and rest with 25 days annual leave We understand that you have a life outside of work and want to ensure that your loved ones will always be taken care of whilst you're contributing to our success with our Life Assurance policy. A healthy contribution of Pension so that your golden years are spent ticking off the items on your bucket list. Got a dental bill? Need to book a counselling session? Or even help with Physio costs? With the support of Healthshield ; Legends Global will support with these unexpected costs. For you and any children. We understand that from time to time you might need a bit of support to get you back to feeling your best, so we have teamed up with AXA Health to provide our people with an Employee Assistance Programme (EAP) to support mental health in the workplace. We are visionaries: both physically and metaphorically! When you join Legends Global you will be entitled to eye care vouchers and a contribution towards any glasses you require. Pedal your way to a greener, healthier commute-join our Cycle to Work scheme and turn every ride into a win for you and the planet Great people know great people! Refer a friend through our Employee Referral Scheme and get rewarded for helping us build an amazing team Key Responsibilities: Lead and manage the management team to deliver high quality race day, non race day, retail, conference, and banqueting events. Support operational development by managing one of the group's smaller regional racecourses and delivering management training. Ensure effective scheduling, recruitment, onboarding, and resourcing in collaboration with the Head of F&B and Sales team. Maintain full control of financial and operational compliance, including P&L delivery, cash handling, till systems, invoicing, and reporting. Develop and uphold C&E SOPs, food safety, health & safety standards, and commercial offers in partnership with all departments and the Head Chef. We are looking for someone with: F&B management experience, including; Bars , Exhibition catering, Banqueting, Weddings & life events , Conferencing Experience of working in an events based environment. Strong inter personal skills and the ability to make key decisions. The position involves an element of manual handling. Hands on approach and be part of the service delivery A desire to learn and develop your career. Personal license holder Level 2 Food safety certificate Recruitment Process Outlined: 1st Stage - Intro Call with Talent Acquisition Team 2nd Stage - Interview with Hiring Manager Any offer of employment will be subject to satisfactory pre employment checks. These may include verification of identity, proof of address, right to work, employment history, qualifications, and-where relevant to the role-a basic or enhanced DBS check. All checks will be carried out in line with data protection law and we will only request information that is necessary for the role. Inclusive Workplace At Legends Global , we are committed to leading the entertainment industry towards a greener, faster, and more innovative digital future. There's never been a better time to join our team. We aim to be an inclusive organisation, trusted and admired by our colleagues, customers, and suppliers. Join us and make a significant impact from day one. We are committed to active inclusion, diversity, and equal opportunities. This commitment begins with our recruitment and selection process. We welcome discussions about flexible working arrangements. If you need reasonable adjustments at any stage of our recruitment process, please let us know in your application. We are dedicated to providing a fair and transparent assessment process and will do our utmost to accommodate your needs. If you are interested in applying, we encourage you to submit your application as soon as possible to ensure it is considered. We will continue to review applications on a rolling basis and may close the advert before the closing date.
Apr 25, 2026
Full time
About Legends Global Legends Global is redefining excellence in sport, entertainment and live events. With unrivalled expertise and international reach, we provide end-to-end solutions - from venue development and event programming to revenue strategy and hospitality. We take a 360-degree, data-driven approach across Partnerships, Hospitality, Merchandise and Attractions, working with leading clients to deliver outstanding experiences that resonate worldwide. Our organisation is committed to fostering an inclusive and forward-thinking environment where diversity drives innovation and collaboration. Guided by our values of Align, Scale, Connect, Team and Win we create a culture where everyone has the opportunity to thrive. The Venue Located on the historic Knavesmire, York Racecourse is one of the most prestigious and well loved racecourses in the UK, set in the heart of Yorkshire. Renowned for its wide, sweeping track and vibrant atmosphere, the venue has been hosting world class flat racing for over 280 years and is home to some of the sport's most iconic fixtures, including the internationally acclaimed Ebor Festival . Beyond racing, York Racecourse is a versatile events destination, offering a wide range of indoor and outdoor spaces suitable for conferences, exhibitions, hospitality, large scale events, and celebrations. The venue combines historic charm with modern facilities, providing high quality production, flexible layouts, and excellent transport links, just minutes from York city centre. With a strong reputation for outstanding food and beverage experiences, exceptional customer service, and operational excellence, York Racecourse consistently delivers memorable days out for racegoers, corporate clients, and event organisers alike. Its commitment to innovation, sustainability, and community engagement ensures it remains a leading venue not only in Yorkshire, but across the UK. About the Role To support the head of F&B and to manage their team and ensure that the delivery of the C&E business is provided to a high standard and continually develop ways to innovate and improve the service and offer. What we can offer You will work hard at Legends Global , but you will be rewarded with lots of time to relax and rest with 25 days annual leave We understand that you have a life outside of work and want to ensure that your loved ones will always be taken care of whilst you're contributing to our success with our Life Assurance policy. A healthy contribution of Pension so that your golden years are spent ticking off the items on your bucket list. Got a dental bill? Need to book a counselling session? Or even help with Physio costs? With the support of Healthshield ; Legends Global will support with these unexpected costs. For you and any children. We understand that from time to time you might need a bit of support to get you back to feeling your best, so we have teamed up with AXA Health to provide our people with an Employee Assistance Programme (EAP) to support mental health in the workplace. We are visionaries: both physically and metaphorically! When you join Legends Global you will be entitled to eye care vouchers and a contribution towards any glasses you require. Pedal your way to a greener, healthier commute-join our Cycle to Work scheme and turn every ride into a win for you and the planet Great people know great people! Refer a friend through our Employee Referral Scheme and get rewarded for helping us build an amazing team Key Responsibilities: Lead and manage the management team to deliver high quality race day, non race day, retail, conference, and banqueting events. Support operational development by managing one of the group's smaller regional racecourses and delivering management training. Ensure effective scheduling, recruitment, onboarding, and resourcing in collaboration with the Head of F&B and Sales team. Maintain full control of financial and operational compliance, including P&L delivery, cash handling, till systems, invoicing, and reporting. Develop and uphold C&E SOPs, food safety, health & safety standards, and commercial offers in partnership with all departments and the Head Chef. We are looking for someone with: F&B management experience, including; Bars , Exhibition catering, Banqueting, Weddings & life events , Conferencing Experience of working in an events based environment. Strong inter personal skills and the ability to make key decisions. The position involves an element of manual handling. Hands on approach and be part of the service delivery A desire to learn and develop your career. Personal license holder Level 2 Food safety certificate Recruitment Process Outlined: 1st Stage - Intro Call with Talent Acquisition Team 2nd Stage - Interview with Hiring Manager Any offer of employment will be subject to satisfactory pre employment checks. These may include verification of identity, proof of address, right to work, employment history, qualifications, and-where relevant to the role-a basic or enhanced DBS check. All checks will be carried out in line with data protection law and we will only request information that is necessary for the role. Inclusive Workplace At Legends Global , we are committed to leading the entertainment industry towards a greener, faster, and more innovative digital future. There's never been a better time to join our team. We aim to be an inclusive organisation, trusted and admired by our colleagues, customers, and suppliers. Join us and make a significant impact from day one. We are committed to active inclusion, diversity, and equal opportunities. This commitment begins with our recruitment and selection process. We welcome discussions about flexible working arrangements. If you need reasonable adjustments at any stage of our recruitment process, please let us know in your application. We are dedicated to providing a fair and transparent assessment process and will do our utmost to accommodate your needs. If you are interested in applying, we encourage you to submit your application as soon as possible to ensure it is considered. We will continue to review applications on a rolling basis and may close the advert before the closing date.
Partnership Development Officer Job Reference: 3469 Division, Department: CU Coventry (CUC), CUC NITE Professional Services Salary: Competitive starting salary range from £31,009 up to £33,470 per annum (dependent upon experience) with the potential to progress. A discretionary range for candidates with exceptional experience can be discussed/considered Mode: Full Time, Permanent Location: Milton Keynes Our Mission Coventry University Group is a global education group with a mission of Creating Better Futures. We are driven by our passionate belief in the transformational power of education and research to enable and empower our students, colleagues and partners and to improve the world around them. Coventry University's National Institute of Teaching & Education (NITE) is a global provider of postgraduate degrees, training and professional development for teachers and school/college leaders. Our courses innovate in their flexibility and blend online and in-person delivery with school-based practice and a highly regarded tutorial programme. The Role Please note this role is based in Milton Keynes. This role offers the opportunity to join NITE as a Partnership Development Officer with responsibility for a defined programme area, including the management of partnership accounts developed through the Partnerships Team. The postholder will build and maintain effective relationships with partners and stakeholders, managing school enquiries and delivering clear communication across a range of audiences in the UK and internationally. The role includes identifying and developing new partnership opportunities, contributing to business cases and tender submissions, and supporting the achievement of partnership development and student recruitment targets. The postholder will also maintain accurate partnership records and reporting data, and work collaboratively with colleagues across NITE and the wider university to support effective onboarding and partnership management processes. In addition, the role contributes to the promotion of NITE's programmes through attendance at events, exhibitions, and conferences to raise awareness and strengthen networks. For an informal discussion about the role with NITE's Head of Partnerships, Matt Pritchard, please email For more information on NITE please visit: Our Successful Candidate We are seeking an experienced and highly organised individual to join the team and contribute to the development of new partnerships with schools, Multi-Academy Trusts, Local Authorities, and other education organisations. The successful candidate will be able to work efficiently, manage competing priorities, and operate at pace, while demonstrating excellent communication skills. They will bring experience of working in or with schools and/or in a role related to customer service, operations, or account management. With a strong focus on relationship-building, they will be confident engaging a wide range of stakeholders and committed to developing and sustaining effective partnerships. A proactive approach and the ability to communicate clearly and professionally across different audiences will be essential. To apply for the role please provide a covering letter along with your CV. The Benefits As a staff member of NITE, you will have access to a wide range of industry leading rewards and benefits which includes: Excellent Employers Pension Contribution 30 days Annual leave plus Bank Holidays New Holiday Purchase Scheme up to 5 additional days Life Assurance 4 x Salary BUPA Cash Plan 50% off Tuition Fee's for staff dependants CU Reward Scheme - Discounts across a range of High Street/ Online Retailers Cycle To work scheme Our Culture As a global Education Group, equality, diversity, and inclusion are embedded within the fabric of our organisation and are a key focus of our core values. We harness the power and potential of the diverse cultures, backgrounds, abilities, and experiences of our students, colleagues, and partners to create opportunities for all. Closing date: Wednesday 29 th April. To apply, please visit our website via the button below.
Apr 25, 2026
Full time
Partnership Development Officer Job Reference: 3469 Division, Department: CU Coventry (CUC), CUC NITE Professional Services Salary: Competitive starting salary range from £31,009 up to £33,470 per annum (dependent upon experience) with the potential to progress. A discretionary range for candidates with exceptional experience can be discussed/considered Mode: Full Time, Permanent Location: Milton Keynes Our Mission Coventry University Group is a global education group with a mission of Creating Better Futures. We are driven by our passionate belief in the transformational power of education and research to enable and empower our students, colleagues and partners and to improve the world around them. Coventry University's National Institute of Teaching & Education (NITE) is a global provider of postgraduate degrees, training and professional development for teachers and school/college leaders. Our courses innovate in their flexibility and blend online and in-person delivery with school-based practice and a highly regarded tutorial programme. The Role Please note this role is based in Milton Keynes. This role offers the opportunity to join NITE as a Partnership Development Officer with responsibility for a defined programme area, including the management of partnership accounts developed through the Partnerships Team. The postholder will build and maintain effective relationships with partners and stakeholders, managing school enquiries and delivering clear communication across a range of audiences in the UK and internationally. The role includes identifying and developing new partnership opportunities, contributing to business cases and tender submissions, and supporting the achievement of partnership development and student recruitment targets. The postholder will also maintain accurate partnership records and reporting data, and work collaboratively with colleagues across NITE and the wider university to support effective onboarding and partnership management processes. In addition, the role contributes to the promotion of NITE's programmes through attendance at events, exhibitions, and conferences to raise awareness and strengthen networks. For an informal discussion about the role with NITE's Head of Partnerships, Matt Pritchard, please email For more information on NITE please visit: Our Successful Candidate We are seeking an experienced and highly organised individual to join the team and contribute to the development of new partnerships with schools, Multi-Academy Trusts, Local Authorities, and other education organisations. The successful candidate will be able to work efficiently, manage competing priorities, and operate at pace, while demonstrating excellent communication skills. They will bring experience of working in or with schools and/or in a role related to customer service, operations, or account management. With a strong focus on relationship-building, they will be confident engaging a wide range of stakeholders and committed to developing and sustaining effective partnerships. A proactive approach and the ability to communicate clearly and professionally across different audiences will be essential. To apply for the role please provide a covering letter along with your CV. The Benefits As a staff member of NITE, you will have access to a wide range of industry leading rewards and benefits which includes: Excellent Employers Pension Contribution 30 days Annual leave plus Bank Holidays New Holiday Purchase Scheme up to 5 additional days Life Assurance 4 x Salary BUPA Cash Plan 50% off Tuition Fee's for staff dependants CU Reward Scheme - Discounts across a range of High Street/ Online Retailers Cycle To work scheme Our Culture As a global Education Group, equality, diversity, and inclusion are embedded within the fabric of our organisation and are a key focus of our core values. We harness the power and potential of the diverse cultures, backgrounds, abilities, and experiences of our students, colleagues, and partners to create opportunities for all. Closing date: Wednesday 29 th April. To apply, please visit our website via the button below.
This is an opportunity for a high ownership SaaS salesprofessional to help grow our business across the wider European market. You will be responsible for acquiring new customers and expanding existing accounts through cross sell and up sell across our suite of online and software solutions. This role suits someone with a "start from scratch" mentality: you enjoy building territory plans, creating pipeline where little exists, opening new markets/accounts, and establishing repeatable sales motions. You will be comfortable selling consultatively to multiple stakeholders and adapting your approach across different European countries, cultures, and buying processes. Preferably, you will bring some understanding of the legal marketand curiosity about (or experience with) how AI is transforming legal work-and you'll be able to translate that change into practical, customer specific value propositions. About the Role In this role as a Sales Executive, you will: Own and grow a European territory: build and execute a country/segment plan aligned to pipeline and revenue targets. Build pipeline from scratch: generate qualified opportunities through proactive outbound (phone, email, social, events), partner routes where relevant, and tight follow up discipline. Full cycle SaaS sales execution: discovery, qualification, demo/solution positioning, proposal, negotiation, close; manage procurement and legal/commercial steps. New customer acquisition + expansion: win new logos and create cross sell/up sell opportunities across the product suite within existing accounts. Consultative selling: uncover client needs, map stakeholders, build business cases/ROI, and position solutions based on outcomes (not features). Accurate forecasting & CRM excellence: maintain clean opportunity data in Salesforce, produce reliable forecasts, and run a KPI-driven cadence (pipeline coverage, conversion, win/loss). Internal collaboration: partner with marketing, product, and customer success to improve messaging, deal velocity, onboarding, adoption, and expansion outcomes. Represent the company professionally across Europe: build trust with customers and act as a strong brand ambassador in meetings, conferences, and virtual sessions. Customer satisfaction: ensure strong handovers and account momentum to support retention and long term value. About you To be considered for the role of Sales Executive you will have: Fluent German Language Proven B2B SaaS sales experience selling subscription based online/software solutions (new business and/or full cycle), in a targeted, KPI driven environment. Evidence of consistently building pipeline (not only working inbound)-comfortable with cold outreach and multi touch prospecting. Strong capability to operate in a start from scratch environment: territory planning, account mapping, messaging/testing, and creating repeatable outreach plays. Demonstrated ability to sell to and influence multiple stakeholders (economic buyer, champions, end users, IT/security, procurement). Strong sales presentation and demo skills (in person and remote). Excellent negotiation, qualification, and needs analysis skills. Highly organized with strong time management, prioritization, and planning skills. Self motivated, resilient, target driven, and adaptable to new tools, processes, and ways of working. Strong listening, written, and verbal communication skills. Desirable Skills and Experience Understanding of the legal market (law firms and/or in house legal teams), including buying drivers and common workflows. Familiarity with how AI is changing legal work, such as: document review and drafting support, legal research, contract analysis, knowledge management, workflow automation, and risk/compliance use cases (experience can be practical, commercial, or product led). Experience selling across multiple European markets and adapting to different business cultures and procurement practices. Performance Mindset / What Success Looks Like You create a clear territory plan and build meaningful pipeline quickly, even where awareness or footprint is low. You run a disciplined weekly cadence (prospecting activity qualified meetings opportunities closed won), with strong Salesforce hygiene. You can clearly articulate the customer value of modern software-and where relevant, AI driven capabilities-in a way that resonates with legal stakeholders. What's in it For You? Hybrid Work Model: We've adopted a flexible hybrid working environment (2 3 days a week in the office depending on the role) for our office based roles while delivering a seamless experience that is digitally and physically connected. Flexibility & Work Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real world solutions. Our Grow My Way programming and skills first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI enabled future. Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. Culture: Globally recognized, award winning reputation for inclusion and belonging, flexibility, work life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro boNo consulting projects and Environmental, Social, and Governance (ESG) initiatives. Making a Real World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world. About Us Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news. We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug free workplace. We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here. Learn more on how to protect yourself from fraudulent job postings here. More information about Thomson Reuters can be found on
Apr 25, 2026
Full time
This is an opportunity for a high ownership SaaS salesprofessional to help grow our business across the wider European market. You will be responsible for acquiring new customers and expanding existing accounts through cross sell and up sell across our suite of online and software solutions. This role suits someone with a "start from scratch" mentality: you enjoy building territory plans, creating pipeline where little exists, opening new markets/accounts, and establishing repeatable sales motions. You will be comfortable selling consultatively to multiple stakeholders and adapting your approach across different European countries, cultures, and buying processes. Preferably, you will bring some understanding of the legal marketand curiosity about (or experience with) how AI is transforming legal work-and you'll be able to translate that change into practical, customer specific value propositions. About the Role In this role as a Sales Executive, you will: Own and grow a European territory: build and execute a country/segment plan aligned to pipeline and revenue targets. Build pipeline from scratch: generate qualified opportunities through proactive outbound (phone, email, social, events), partner routes where relevant, and tight follow up discipline. Full cycle SaaS sales execution: discovery, qualification, demo/solution positioning, proposal, negotiation, close; manage procurement and legal/commercial steps. New customer acquisition + expansion: win new logos and create cross sell/up sell opportunities across the product suite within existing accounts. Consultative selling: uncover client needs, map stakeholders, build business cases/ROI, and position solutions based on outcomes (not features). Accurate forecasting & CRM excellence: maintain clean opportunity data in Salesforce, produce reliable forecasts, and run a KPI-driven cadence (pipeline coverage, conversion, win/loss). Internal collaboration: partner with marketing, product, and customer success to improve messaging, deal velocity, onboarding, adoption, and expansion outcomes. Represent the company professionally across Europe: build trust with customers and act as a strong brand ambassador in meetings, conferences, and virtual sessions. Customer satisfaction: ensure strong handovers and account momentum to support retention and long term value. About you To be considered for the role of Sales Executive you will have: Fluent German Language Proven B2B SaaS sales experience selling subscription based online/software solutions (new business and/or full cycle), in a targeted, KPI driven environment. Evidence of consistently building pipeline (not only working inbound)-comfortable with cold outreach and multi touch prospecting. Strong capability to operate in a start from scratch environment: territory planning, account mapping, messaging/testing, and creating repeatable outreach plays. Demonstrated ability to sell to and influence multiple stakeholders (economic buyer, champions, end users, IT/security, procurement). Strong sales presentation and demo skills (in person and remote). Excellent negotiation, qualification, and needs analysis skills. Highly organized with strong time management, prioritization, and planning skills. Self motivated, resilient, target driven, and adaptable to new tools, processes, and ways of working. Strong listening, written, and verbal communication skills. Desirable Skills and Experience Understanding of the legal market (law firms and/or in house legal teams), including buying drivers and common workflows. Familiarity with how AI is changing legal work, such as: document review and drafting support, legal research, contract analysis, knowledge management, workflow automation, and risk/compliance use cases (experience can be practical, commercial, or product led). Experience selling across multiple European markets and adapting to different business cultures and procurement practices. Performance Mindset / What Success Looks Like You create a clear territory plan and build meaningful pipeline quickly, even where awareness or footprint is low. You run a disciplined weekly cadence (prospecting activity qualified meetings opportunities closed won), with strong Salesforce hygiene. You can clearly articulate the customer value of modern software-and where relevant, AI driven capabilities-in a way that resonates with legal stakeholders. What's in it For You? Hybrid Work Model: We've adopted a flexible hybrid working environment (2 3 days a week in the office depending on the role) for our office based roles while delivering a seamless experience that is digitally and physically connected. Flexibility & Work Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real world solutions. Our Grow My Way programming and skills first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI enabled future. Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. Culture: Globally recognized, award winning reputation for inclusion and belonging, flexibility, work life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro boNo consulting projects and Environmental, Social, and Governance (ESG) initiatives. Making a Real World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world. About Us Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news. We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug free workplace. We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here. Learn more on how to protect yourself from fraudulent job postings here. More information about Thomson Reuters can be found on
The Enterprise Customer Success Manager owns Sedna's most commercially significant customer relationships. This is a senior, largely autonomous role for someone who is equally comfortable running an executive-level conversation and building the account infrastructure, success plans, health monitoring, renewal strategy, that makes that conversation credible. The portfolio spans Premier and Strategic accounts globally. These are customers with high ARR, high complexity, and in many cases, long relationships that carry both genuine opportunity and genuine risk. The job is to hold those relationships well, act on signals before they become problems, and surface and progress commercial outcomes in partnership with Sales. This is not a role that fits someone who needs clear direction on what to do next. The expectation is that you read the account, form a view, and act on it. The Head of Customer Success is there for strategic decisions and unusual situations, not routine account management. Key Responsibilities Account Ownership Own a named portfolio of Premier and Strategic accounts. Know them well enough that no renewal, no escalation, and no expansion conversation comes as a surprise. Build and maintain executive-level relationships. The relationship should not depend on the product working perfectly; it should be strong enough to hold when it does not. Produce and execute success plans tied to customer outcomes, not just product usage metrics. Plans should reflect what the customer is trying to achieve and how Sedna is contributing to it. Run QBRs with commercial framing. A QBR should advance the relationship and the commercial position, not just report on the quarter. Maintain deep product knowledge across Sedna Email, Prefix, and VMS. You are not delivering training, but your commercial conversations need to be grounded in a genuine understanding of how customers are using the product and where they are not. Retention and Renewal Monitor account health continuously and act on risk signals before they become churn conversations. If a customer is at risk, the Head of Customer Success should hear about it from you, not from the customer. Co own the renewal conversation with the AE. Own the preparation, the relationship context, and the customer's readiness to renew; Sales owns the close. Escalate renewal risk early, with a clear view of what is driving it and what the options are. Growth and Expansion Identify and progress expansion opportunities in collaboration with the AE. This means having enough commercial awareness to spot the signal and enough credibility with the customer to explore it. Bring the Head of Customer Success into complex or large deals at the right moment, not after the conversation has already been shaped. Cross-functional Coordination Coordinate training delivery through Education. You are not responsible for delivering training; Education owns that. Your job is to ensure the right training reaches the right accounts at the right time. Work with the Programme Manager to ensure smooth onboarding for new accounts entering the portfolio. Provide context to Education Specialists before training sessions on Premier and Strategic accounts, so delivery is appropriately calibrated. Partner with Support and Product to close feedback loops and ensure customer insights are informing the right internal conversations. About You Significant experience managing complex, high-value B2B accounts at a senior level, with a track record of holding executive relationships and co owning commercial outcomes alongside Sales. Strong executive presence and the ability to hold a relationship through difficult conversations, not just good ones. A background in shipping, maritime operations, or global trade is strongly preferred. Sedna serves some of the world's largest maritime businesses, and candidates who understand how those organisations operate will be better placed to build credible, lasting relationships with them. Commercially fluent: able to read a renewal situation, understand what is driving it, and act with appropriate urgency without waiting to be asked. Clear, structured communicator in writing and in person, comfortable presenting to senior stakeholders and leading commercial conversations. Familiarity with Salesforce or equivalent CRM. Experience with tools such as Mixpanel or Snowflake is an advantage. What Success Looks Like A portfolio where no renewal, escalation, or expansion conversation comes as a surprise, because you have been managing the signals well in advance. Executive relationships on Premier accounts that are strong enough that customers would describe you as genuinely useful, not just present. Net Revenue Retention at or above target, with a clear understanding of what drove the result in both directions. Expansion pipeline contribution in partnership with Sales, with opportunities identified and progressed rather than waited for. Customer insights flowing consistently into QBRs, product feedback, and internal planning. Directional KPIs Net Revenue Retention on portfolio Expansion ARR generated Renewal on time rate QBR completion rate against plan Time to escalation on at risk accounts (faster is better) Executive relationship health, qualitative, assessed quarterly by Head of Customer Success Training coordination rate: proportion of accounts receiving at least one Education touchpoint per quarter Our values Finally, culture is important to us, so we also look for candidates who share our values: We don't just adapt-we anticipate change and act with confidence. Curiosity, data, and customer insights help us stay ahead of the curve. We embrace challenges as opportunities and remain resilient under pressure. By staying open to new ideas and ways of working, we lead the future. Execute with focus We turn strategy into action, delivering measurable results that matter. Every initiative counts-the discipline and ownership drive business impact. We make smart decisions with speed, balancing pace and precision. Clear priorities keep us focused on what moves the needle. Work together, win together Collaboration is our superpower-we succeed as one team, internally and with customers. We co create solutions, seek feedback, and build the future of the OS together. Strong relationships are built on trust, respect, and shared goals. By aligning across teams and with customers, we unlock greater impact. Why Join Sedna? Be part of a dynamic team driving innovation in the maritime industry Join a culture of innovation and openness where your ideas can make a real impact Work with technology that's transforming the maritime industry Contribute to solutions that drive both profitability and sustainability in shipping Sedna is committed to maintaining a progressive, innovative workplace where every team member can thrive. We value diversity, sustainability, and continuous learning as we work together to shape the future of maritime technology.
Apr 25, 2026
Full time
The Enterprise Customer Success Manager owns Sedna's most commercially significant customer relationships. This is a senior, largely autonomous role for someone who is equally comfortable running an executive-level conversation and building the account infrastructure, success plans, health monitoring, renewal strategy, that makes that conversation credible. The portfolio spans Premier and Strategic accounts globally. These are customers with high ARR, high complexity, and in many cases, long relationships that carry both genuine opportunity and genuine risk. The job is to hold those relationships well, act on signals before they become problems, and surface and progress commercial outcomes in partnership with Sales. This is not a role that fits someone who needs clear direction on what to do next. The expectation is that you read the account, form a view, and act on it. The Head of Customer Success is there for strategic decisions and unusual situations, not routine account management. Key Responsibilities Account Ownership Own a named portfolio of Premier and Strategic accounts. Know them well enough that no renewal, no escalation, and no expansion conversation comes as a surprise. Build and maintain executive-level relationships. The relationship should not depend on the product working perfectly; it should be strong enough to hold when it does not. Produce and execute success plans tied to customer outcomes, not just product usage metrics. Plans should reflect what the customer is trying to achieve and how Sedna is contributing to it. Run QBRs with commercial framing. A QBR should advance the relationship and the commercial position, not just report on the quarter. Maintain deep product knowledge across Sedna Email, Prefix, and VMS. You are not delivering training, but your commercial conversations need to be grounded in a genuine understanding of how customers are using the product and where they are not. Retention and Renewal Monitor account health continuously and act on risk signals before they become churn conversations. If a customer is at risk, the Head of Customer Success should hear about it from you, not from the customer. Co own the renewal conversation with the AE. Own the preparation, the relationship context, and the customer's readiness to renew; Sales owns the close. Escalate renewal risk early, with a clear view of what is driving it and what the options are. Growth and Expansion Identify and progress expansion opportunities in collaboration with the AE. This means having enough commercial awareness to spot the signal and enough credibility with the customer to explore it. Bring the Head of Customer Success into complex or large deals at the right moment, not after the conversation has already been shaped. Cross-functional Coordination Coordinate training delivery through Education. You are not responsible for delivering training; Education owns that. Your job is to ensure the right training reaches the right accounts at the right time. Work with the Programme Manager to ensure smooth onboarding for new accounts entering the portfolio. Provide context to Education Specialists before training sessions on Premier and Strategic accounts, so delivery is appropriately calibrated. Partner with Support and Product to close feedback loops and ensure customer insights are informing the right internal conversations. About You Significant experience managing complex, high-value B2B accounts at a senior level, with a track record of holding executive relationships and co owning commercial outcomes alongside Sales. Strong executive presence and the ability to hold a relationship through difficult conversations, not just good ones. A background in shipping, maritime operations, or global trade is strongly preferred. Sedna serves some of the world's largest maritime businesses, and candidates who understand how those organisations operate will be better placed to build credible, lasting relationships with them. Commercially fluent: able to read a renewal situation, understand what is driving it, and act with appropriate urgency without waiting to be asked. Clear, structured communicator in writing and in person, comfortable presenting to senior stakeholders and leading commercial conversations. Familiarity with Salesforce or equivalent CRM. Experience with tools such as Mixpanel or Snowflake is an advantage. What Success Looks Like A portfolio where no renewal, escalation, or expansion conversation comes as a surprise, because you have been managing the signals well in advance. Executive relationships on Premier accounts that are strong enough that customers would describe you as genuinely useful, not just present. Net Revenue Retention at or above target, with a clear understanding of what drove the result in both directions. Expansion pipeline contribution in partnership with Sales, with opportunities identified and progressed rather than waited for. Customer insights flowing consistently into QBRs, product feedback, and internal planning. Directional KPIs Net Revenue Retention on portfolio Expansion ARR generated Renewal on time rate QBR completion rate against plan Time to escalation on at risk accounts (faster is better) Executive relationship health, qualitative, assessed quarterly by Head of Customer Success Training coordination rate: proportion of accounts receiving at least one Education touchpoint per quarter Our values Finally, culture is important to us, so we also look for candidates who share our values: We don't just adapt-we anticipate change and act with confidence. Curiosity, data, and customer insights help us stay ahead of the curve. We embrace challenges as opportunities and remain resilient under pressure. By staying open to new ideas and ways of working, we lead the future. Execute with focus We turn strategy into action, delivering measurable results that matter. Every initiative counts-the discipline and ownership drive business impact. We make smart decisions with speed, balancing pace and precision. Clear priorities keep us focused on what moves the needle. Work together, win together Collaboration is our superpower-we succeed as one team, internally and with customers. We co create solutions, seek feedback, and build the future of the OS together. Strong relationships are built on trust, respect, and shared goals. By aligning across teams and with customers, we unlock greater impact. Why Join Sedna? Be part of a dynamic team driving innovation in the maritime industry Join a culture of innovation and openness where your ideas can make a real impact Work with technology that's transforming the maritime industry Contribute to solutions that drive both profitability and sustainability in shipping Sedna is committed to maintaining a progressive, innovative workplace where every team member can thrive. We value diversity, sustainability, and continuous learning as we work together to shape the future of maritime technology.
What is Sylvera anyway? Sylvera helps organisations make confident decisions in carbon and commodity markets. We independently assess the quality of carbon projects, track market pricing and supply signals, and provide geospatial and carbon intensity data - giving our clients the clarity they need to invest in real climate action. We're a team of 130+ scientists, engineers, and market experts based across London, New York, São Paulo, Singapore, and Tokyo. Our work spans market intelligence, geospatial analytics, multi-scale lidar research, and policy analysis. We partner with governments and policymakers to raise the bar for transparency and rigour across carbon markets. Backed by over $96 million from investors including Fidelity, Balderton Capital, Index Ventures, and Insight Partners, we're trusted by Fortune 500 companies, major financial institutions, and governments worldwide. If you care about climate, enjoy solving hard problems, and want to work with people who take the mission seriously - we'd love to hear from you. What will I be doing? We're looking for a mission driven Customer Success Manager to help own and grow our book of business for the EMEA region. We operate in an extremely dynamic environment that requires mental agility and a genuine eagerness to build and manage key commercial relationships. This is an individual contributor position responsible for customer retention and commercial outcomes, with real scope to grow as the business scales. Specific responsibilities will include: Working hand in hand with other members of the commercial team to build trusted, long term ties with key accounts from day 1. Supporting and owning relationships with assigned accounts, playing an integral role in client engagement across the full customer lifecycle, from onboarding through to renewal conversations. Acting as a product ambassador, driving adoption and regular usage of Sylvera's evolving products and services across your account base. Advising customers on our product suite and identifying opportunities to expand our footprint by promoting new products and services. Tracking and delivering value to customers, working towards healthy renewals and strong commercial outcomes. We're looking for someone who: Has 3-7 years of experience in a commercial, advisory, or client facing role - this could be in Customer Success, Account Management, or Consulting/Advisory Has experience working in EMEA markets, with exposure to enterprise or institutional clients Has deep knowledge of or a strong passion for carbon markets - domain expertise is a significant advantage Cares deeply about the climate and ecosystems of the earth Is fully fluent in English; additional European language skills are a plus Is a self starter who enjoys learning and thrives in constantly evolving environments; early stage startup experience is a bonus but not required Is comfortable engaging with senior stakeholders and building credibility quickly Is open to occasional business travel in the region We'd like someone highly ambitious, motivated and eager to propel their career forward. We prioritise grit, positivity, and the willingness to get stuck in, and encourage you to apply even if your experience doesn't exactly match this job description. Please note that we cannot sponsor a visa. Benefits Equity in a rapidly growing startup Unlimited annual leave - and encouragement to actually use it! 4 weeks/year work from anywhere Enhanced parental leave Up to 20 days paid sick leave Office bar tab once a month Weekly drinks in the office Catered lunch once a month in office Monthly Deliveroo allowance once a month Location London. We work flexibly but encourage people to come to the office regularly, especially for 1 2 1, retros and divisional meetings. Our Values Own it: We make new mistakes. We build on the momentum of our wins and reflect on and learn from our failures. Stay curious: We take a growth mindset to our work, our customers, our market and the opportunities ahead of us. Do what's right - even when it's hard: We keep our focus on the long term, even if that means short term challenges. Collaborate and challenge with empathy: Our teams deliver through active collaboration. We invest in each others' success and make the company stronger in the long run. Empower Customers: Make extraordinary efforts to exceed our customer expectations. If we're serving our customers to the fullest, we can help direct more investment into real climate impact. What if you're a partial fit? We prioritise grit, positivity, and the willingness to get stuck in, and encourage you to apply even if your experience doesn't exactly match this job description. Equal employment opportunity Sylvera is an equal opportunity employer: we value diversity. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. AI note takers We sometimes use AI note takers to help us transcribe interview notes, so we can be more present in your interview. If you'd like to opt out of us using automatic transcribers, please note this in the free text field in your application, otherwise we'll take your application as confirmation that you're happy for us to use note takers (whether added to video calls or in the background).
Apr 24, 2026
Full time
What is Sylvera anyway? Sylvera helps organisations make confident decisions in carbon and commodity markets. We independently assess the quality of carbon projects, track market pricing and supply signals, and provide geospatial and carbon intensity data - giving our clients the clarity they need to invest in real climate action. We're a team of 130+ scientists, engineers, and market experts based across London, New York, São Paulo, Singapore, and Tokyo. Our work spans market intelligence, geospatial analytics, multi-scale lidar research, and policy analysis. We partner with governments and policymakers to raise the bar for transparency and rigour across carbon markets. Backed by over $96 million from investors including Fidelity, Balderton Capital, Index Ventures, and Insight Partners, we're trusted by Fortune 500 companies, major financial institutions, and governments worldwide. If you care about climate, enjoy solving hard problems, and want to work with people who take the mission seriously - we'd love to hear from you. What will I be doing? We're looking for a mission driven Customer Success Manager to help own and grow our book of business for the EMEA region. We operate in an extremely dynamic environment that requires mental agility and a genuine eagerness to build and manage key commercial relationships. This is an individual contributor position responsible for customer retention and commercial outcomes, with real scope to grow as the business scales. Specific responsibilities will include: Working hand in hand with other members of the commercial team to build trusted, long term ties with key accounts from day 1. Supporting and owning relationships with assigned accounts, playing an integral role in client engagement across the full customer lifecycle, from onboarding through to renewal conversations. Acting as a product ambassador, driving adoption and regular usage of Sylvera's evolving products and services across your account base. Advising customers on our product suite and identifying opportunities to expand our footprint by promoting new products and services. Tracking and delivering value to customers, working towards healthy renewals and strong commercial outcomes. We're looking for someone who: Has 3-7 years of experience in a commercial, advisory, or client facing role - this could be in Customer Success, Account Management, or Consulting/Advisory Has experience working in EMEA markets, with exposure to enterprise or institutional clients Has deep knowledge of or a strong passion for carbon markets - domain expertise is a significant advantage Cares deeply about the climate and ecosystems of the earth Is fully fluent in English; additional European language skills are a plus Is a self starter who enjoys learning and thrives in constantly evolving environments; early stage startup experience is a bonus but not required Is comfortable engaging with senior stakeholders and building credibility quickly Is open to occasional business travel in the region We'd like someone highly ambitious, motivated and eager to propel their career forward. We prioritise grit, positivity, and the willingness to get stuck in, and encourage you to apply even if your experience doesn't exactly match this job description. Please note that we cannot sponsor a visa. Benefits Equity in a rapidly growing startup Unlimited annual leave - and encouragement to actually use it! 4 weeks/year work from anywhere Enhanced parental leave Up to 20 days paid sick leave Office bar tab once a month Weekly drinks in the office Catered lunch once a month in office Monthly Deliveroo allowance once a month Location London. We work flexibly but encourage people to come to the office regularly, especially for 1 2 1, retros and divisional meetings. Our Values Own it: We make new mistakes. We build on the momentum of our wins and reflect on and learn from our failures. Stay curious: We take a growth mindset to our work, our customers, our market and the opportunities ahead of us. Do what's right - even when it's hard: We keep our focus on the long term, even if that means short term challenges. Collaborate and challenge with empathy: Our teams deliver through active collaboration. We invest in each others' success and make the company stronger in the long run. Empower Customers: Make extraordinary efforts to exceed our customer expectations. If we're serving our customers to the fullest, we can help direct more investment into real climate impact. What if you're a partial fit? We prioritise grit, positivity, and the willingness to get stuck in, and encourage you to apply even if your experience doesn't exactly match this job description. Equal employment opportunity Sylvera is an equal opportunity employer: we value diversity. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. AI note takers We sometimes use AI note takers to help us transcribe interview notes, so we can be more present in your interview. If you'd like to opt out of us using automatic transcribers, please note this in the free text field in your application, otherwise we'll take your application as confirmation that you're happy for us to use note takers (whether added to video calls or in the background).
About Somerce Somerce is a TikTok Shop specialist agency focused on driving GMV growth for brands. We work with some of the fastest-growing beauty, fashion, lifestyle and FMCG brands in the UK, US and EU, helping them scale through TikTok Shop using live commerce, affiliates, creators and paid media. Our clients include brands such as Unilever, L'Oréal and The Beauty Crop. As we continue to scale our live commerce offering and studio operations, we are looking for a Head of TikTok LIVE Talent to lead and develop our presenter roster. This is a senior role responsible for recruiting, training and managing TikTok LIVE hosts, ensuring they consistently deliver high-performing live shopping experiences for our clients. What you will do Live Host Recruitment & Talent Development Identify and recruit high-potential TikTok LIVE presenters with strong on-camera selling ability Build and manage Somerce' roster of professional LIVE hosts Run casting, auditions and trial streams to assess talent performance Develop a pipeline of new hosts across different product categories including beauty, fashion and lifestyle Work closely with talent agencies, creators and internal networks to source new presenters Host Training & Performance Coaching Train presenters on live selling techniques, storytelling and audience engagement Coach hosts on product demonstration, pacing, call-to-action and conversion techniques Lead rehearsal sessions ahead of key livestreams and brand showcases Provide ongoing feedback and performance reviews to improve host performance Develop internal training frameworks for new and existing hosts Live Performance & Show Quality Set the standard for how Somerce hosts present on TikTok LIVE Ensure hosts deliver engaging, commercially driven streams that convert viewers into customers Work closely with the trading and live strategy teams to align hosts with product launches and campaigns Support hosts during major livestream events including showcase lives and brand moments Maintain consistency across all live productions and ensure the highest broadcast quality Host Scheduling & Deployment Manage host availability and scheduling across Somerce studios and client livestreams Ensure the right host is matched to the right brand, category and campaign Coordinate presenter coverage for daily lives, brand showcases and large live events Work closely with studio and operations teams to ensure smooth live production Talent Management Act as the primary point of contact for Somerce LIVE hosts Build strong relationships with presenters and support their development Manage host contracts, rates and commercial agreements Monitor host performance and identify opportunities to scale top performers Brand & Client Collaboration Work with the client strategy team to ensure hosts represent brands authentically and professionally Help brands identify the right presenting style and talent for their livestreams Support brand onboarding by training hosts on product knowledge and brand messaging Play a key role in delivering successful livestream activations for clients How You'll Work Fast-paced, high-ownership environment Minimal bureaucracy, maximum accountability You're expected to challenge, suggest, optimise and lead This is a role for someone who enjoys responsibility and impact What We're Looking For Experience in live presenting, broadcast retail, live commerce or talent management Strong understanding of TikTok LIVE or livestream shopping environments A natural ability to coach presenters and improve on-camera performance Experience working with creators, presenters or influencer talent Commercial awareness and understanding of what drives conversion and GMV in live commerce Confident leading rehearsals, feedback sessions and training workshops Highly organised with the ability to manage multiple hosts and livestream schedules Core Benefits Competitive salary, benchmarked to experience and performance Performance-related bonus / commission aligned to commercial impact 28 days holiday + bank holidays Hybrid working with offices in London and Manchester Flexible working hours - we care about output, not clock-watching Growth & Career Development Clear progression paths with responsibility early Regular performance reviews focused on development and impact Direct exposure to high-growth brands across the UK, US and EU Opportunity to work at the cutting edge of TikTok Shop and social commerce Financial & Lifestyle Perks Company pension scheme Monthly wellness allowance (gym, fitness, mental wellbeing or similar) Team socials and events throughout the year Staff discounts across our brands and partners Work Environment Fast-paced, high-ownership culture Minimal bureaucracy and maximum accountability Surrounded by people who care about performance, creativity and doing things properly A business that wins with its clients, shared success matters The Somerce Difference We trust our people We move quickly and back good ideas You'll have real influence, not just responsibility If you perform, you'll grow, simple as that
Apr 24, 2026
Full time
About Somerce Somerce is a TikTok Shop specialist agency focused on driving GMV growth for brands. We work with some of the fastest-growing beauty, fashion, lifestyle and FMCG brands in the UK, US and EU, helping them scale through TikTok Shop using live commerce, affiliates, creators and paid media. Our clients include brands such as Unilever, L'Oréal and The Beauty Crop. As we continue to scale our live commerce offering and studio operations, we are looking for a Head of TikTok LIVE Talent to lead and develop our presenter roster. This is a senior role responsible for recruiting, training and managing TikTok LIVE hosts, ensuring they consistently deliver high-performing live shopping experiences for our clients. What you will do Live Host Recruitment & Talent Development Identify and recruit high-potential TikTok LIVE presenters with strong on-camera selling ability Build and manage Somerce' roster of professional LIVE hosts Run casting, auditions and trial streams to assess talent performance Develop a pipeline of new hosts across different product categories including beauty, fashion and lifestyle Work closely with talent agencies, creators and internal networks to source new presenters Host Training & Performance Coaching Train presenters on live selling techniques, storytelling and audience engagement Coach hosts on product demonstration, pacing, call-to-action and conversion techniques Lead rehearsal sessions ahead of key livestreams and brand showcases Provide ongoing feedback and performance reviews to improve host performance Develop internal training frameworks for new and existing hosts Live Performance & Show Quality Set the standard for how Somerce hosts present on TikTok LIVE Ensure hosts deliver engaging, commercially driven streams that convert viewers into customers Work closely with the trading and live strategy teams to align hosts with product launches and campaigns Support hosts during major livestream events including showcase lives and brand moments Maintain consistency across all live productions and ensure the highest broadcast quality Host Scheduling & Deployment Manage host availability and scheduling across Somerce studios and client livestreams Ensure the right host is matched to the right brand, category and campaign Coordinate presenter coverage for daily lives, brand showcases and large live events Work closely with studio and operations teams to ensure smooth live production Talent Management Act as the primary point of contact for Somerce LIVE hosts Build strong relationships with presenters and support their development Manage host contracts, rates and commercial agreements Monitor host performance and identify opportunities to scale top performers Brand & Client Collaboration Work with the client strategy team to ensure hosts represent brands authentically and professionally Help brands identify the right presenting style and talent for their livestreams Support brand onboarding by training hosts on product knowledge and brand messaging Play a key role in delivering successful livestream activations for clients How You'll Work Fast-paced, high-ownership environment Minimal bureaucracy, maximum accountability You're expected to challenge, suggest, optimise and lead This is a role for someone who enjoys responsibility and impact What We're Looking For Experience in live presenting, broadcast retail, live commerce or talent management Strong understanding of TikTok LIVE or livestream shopping environments A natural ability to coach presenters and improve on-camera performance Experience working with creators, presenters or influencer talent Commercial awareness and understanding of what drives conversion and GMV in live commerce Confident leading rehearsals, feedback sessions and training workshops Highly organised with the ability to manage multiple hosts and livestream schedules Core Benefits Competitive salary, benchmarked to experience and performance Performance-related bonus / commission aligned to commercial impact 28 days holiday + bank holidays Hybrid working with offices in London and Manchester Flexible working hours - we care about output, not clock-watching Growth & Career Development Clear progression paths with responsibility early Regular performance reviews focused on development and impact Direct exposure to high-growth brands across the UK, US and EU Opportunity to work at the cutting edge of TikTok Shop and social commerce Financial & Lifestyle Perks Company pension scheme Monthly wellness allowance (gym, fitness, mental wellbeing or similar) Team socials and events throughout the year Staff discounts across our brands and partners Work Environment Fast-paced, high-ownership culture Minimal bureaucracy and maximum accountability Surrounded by people who care about performance, creativity and doing things properly A business that wins with its clients, shared success matters The Somerce Difference We trust our people We move quickly and back good ideas You'll have real influence, not just responsibility If you perform, you'll grow, simple as that
Join the creative revolution at XR! XR is on a mission to transform how the world creates, connects, and experiences advertising. As the global leader in creative operations, we help brands and agencies bring their ideas to life and deliver them seamlessly across every screen. Our leading technology and services power creativity for the marketing and entertainment industries, and you can be a part of it! At XR,you'lljoin a high-energy, collaborative environment where your ideas can spark real change. We champion innovation at every level, empowering our teams to take risks, challenge norms, and unlock new possibilities. Your voice, your talent, and your vision matter here- XR is where you come to grow, learn, and thrive. Ready to make an impact?Ifyou'repassionate about technology, solving complex challenges, and joining a teamthat'schanging the game, XR is the place for you.Let'sshape the future together! The Opportunity The role of Customer Success Manager (CSM)istheprimary point of contact, relationship owner, and internal advocate for XR's enterprise Brands. Partnering with the Sales team for pre-salesopportunitiesand owning the account post-sale, the CSMis responsible formanaging onboarding, training, and the foundation for a long-term successful engagement. The Customer Success teamcomprisesteam members who are experts on the suite of XR products. Acting asthe experts, they can craft meaningful solutions to our customer challenges, always on the lookout for ways they can help solve client needs. The CSMis responsible fornurturing the relationship post-onboarding by creatingtailoredrelationship journeys full of proactivetouch-points, continued training, learning, consultation, and acting as the Subject Matter Expert (SME) for the client and their usage of the XR Platform and services. Internally, the CSM is the client's advocate, working cross-departmentally with all groups that touch the client's business to understand and improve products, services, workflows, communication, opportunities,or solutions for the client. This role is also revenue-responsible; instrumentaltorenewals, growth, andadditionalservices or featureswhere theyfit into the client's needs. Team members in this role are passionate about Clients and their experiences. They are strategic problem solvers: organized, analytical, and thoughtful. They are team players but are also comfortable taking the lead or working independently. Their high EQ and interpersonal skills make them a trusted resource internally and externally, and they arefrequentlyconsidered someone you can depend on for a creative solution, a thoughtful response, or a listening ear. Job Responsibilities Cultivate and own close client relationships with multiple stakeholders including Senior Members of the client team, respective agency partners, etc. Create customized Client Success Plan for enterprise clients that dictates scheduledtouch-pointsfor proactive outreach, including weekly,monthlyor quarterly calls, video or in-person meetings Conduct and/or coordinate client onboarding sessions, as well as continued training sessions for suite of XR products and offerings Drive client engagement, adoption, and retention by understanding client business needs and goals; helping them tohigh levelsof success using XR products and services Develop deep insight and knowledge of the clients' teams and operational structure by building a network of relationships UtilizeXR-supported analytical tools tomonitorand analyze engagement, operational and business progression, to provide recommendations and guidance based on data results, both to client and internal teams Present business reviews to clients, and share suggestions andoptimalsolutions. Proactivelymaintaina high knowledge level of all supported services, products, and projects for client Adviseclient of existing resources such as platform guides, knowledgebase articles, tutorials, and how-to-videos, or work with internal teams to create where needed Work with departmental leaders, Product Owners, and Marketing to create personalized communication focused on company initiatives,changesor improvements to existing products in use, newfeaturesand products they might find useful,etc Represent the VoiceOfthe Customer (VOC) to provide input into core products, marketing, sales processes, and service improvements that may enhance the client experience Participate in the creation of interdepartmental support models,workflowsand SOPs Act as the Subject Matter Expert (SME) on client-specific items, including acting as an escalation point for internal teams on business rules and best practices Collaborate and/or guide internal teams who support the client or client projects, including Activation Management & Campaign Services (SME), Center of Excellence, Insights (Reporting), Product, Development, Sales Operations and Technical Support Partner with the Deal Desk to ensureoptimalaccount performance, and present renewals to existing clients that are aligned with XR strategy. Work with clients on other contractual initiatives such as amendments, SOWs, SLAs,etcwith Legal/Contracts team Align with Global Business Partner to upsell and cross-selladditionalproducts or services to contribute to the client's success Assist Global Business Partner and Marketing in managing and executing RFP requests Minimum qualifications Minimum3years' experience in a B2B/Enterprise Customer Successor5 years of experience managing large client accounts, preferably in the advertising space. A strong passion for the client's experience, with the ability and willingness to engage directly with them In-depth knowledge of the advertising production industry with experience in creativelogisticsand campaign management, ordemonstratedability toquickly and effectively learn various products and services Comfortable leading client workshops, onboarding sessions, or meetings Accountability, and comfort in being the face of both good andbad newsto the client Exceptionally high EQ and ability to understand verbal and non-verbal feedback from external and internal stakeholders toproperly assessand understand complex situations Attention to detail and organizational skills Ability to communicate across all departments and levels, providing difficult-to-deliver feedback where needed in a delicate way Ability to take initiative and prioritize while working independently or collaborating with a team Strategic problem-solver, who is open to coaching and training A record of accomplishment of success and strategy in turning new clients into raving advocates Ability to effectively upsell and cross-selladditionalservices that would support the specific Client needs Familiarity in working within CRMs, Support Ticketing Systems, or other important tools for tracking user relationships and engagement Proficient in MS Excel, PowerPoint, Google Business Suite, data analysis, and visualization tools KPIs Outlined below are some of the metrics you will be responsible for: User engagement - % and number of active users per month Net Promoter Score (NPS), Customer Satisfaction Score (CSAT)and other client feedback Revenue growth Conversion rate Client churn rate Client and Extreme Reach agreed upon cadence of formal business reviews (i.e.Quarterly) The wonderful world of XR Impactful Work:You'll be at the heart of a company revolutionizing the media and creative industries. From a cutting-edge platform to AI-driven insights, your work will help our clients produce and deliver world-class content to millions worldwide. Global Reach, Local Impact:With a team of over 1,100 talented professionals serving 140 markets, we blend global scale with personalized service. Join us, and be part of a diverse, dynamic team that's making waves across the globe! Innovation & Growth:We're all about pushing boundaries and staying ahead of the curve. At XR Extreme Reach, you'll be working on groundbreaking products that power TV, film, digital marketing, and entertainment. Creative Culture:We celebrate creativity and collaboration. Whether you're working in tech, media, or creative services, we foster a culture that encourages fresh ideas, innovation, and out-of-the-box thinking. Make a Difference:Here, you'll help clients tell their stories on a global stage, while ensuring their creative vision is executed with precision and style. Let's Redefine What's Possible If you're ready to elevate brand growth, connect creativity across platforms, and unlock a new era of creative intelligence, we'd love to hear from you. Pitch us your vision- and let's build the future, together.
Apr 24, 2026
Full time
Join the creative revolution at XR! XR is on a mission to transform how the world creates, connects, and experiences advertising. As the global leader in creative operations, we help brands and agencies bring their ideas to life and deliver them seamlessly across every screen. Our leading technology and services power creativity for the marketing and entertainment industries, and you can be a part of it! At XR,you'lljoin a high-energy, collaborative environment where your ideas can spark real change. We champion innovation at every level, empowering our teams to take risks, challenge norms, and unlock new possibilities. Your voice, your talent, and your vision matter here- XR is where you come to grow, learn, and thrive. Ready to make an impact?Ifyou'repassionate about technology, solving complex challenges, and joining a teamthat'schanging the game, XR is the place for you.Let'sshape the future together! The Opportunity The role of Customer Success Manager (CSM)istheprimary point of contact, relationship owner, and internal advocate for XR's enterprise Brands. Partnering with the Sales team for pre-salesopportunitiesand owning the account post-sale, the CSMis responsible formanaging onboarding, training, and the foundation for a long-term successful engagement. The Customer Success teamcomprisesteam members who are experts on the suite of XR products. Acting asthe experts, they can craft meaningful solutions to our customer challenges, always on the lookout for ways they can help solve client needs. The CSMis responsible fornurturing the relationship post-onboarding by creatingtailoredrelationship journeys full of proactivetouch-points, continued training, learning, consultation, and acting as the Subject Matter Expert (SME) for the client and their usage of the XR Platform and services. Internally, the CSM is the client's advocate, working cross-departmentally with all groups that touch the client's business to understand and improve products, services, workflows, communication, opportunities,or solutions for the client. This role is also revenue-responsible; instrumentaltorenewals, growth, andadditionalservices or featureswhere theyfit into the client's needs. Team members in this role are passionate about Clients and their experiences. They are strategic problem solvers: organized, analytical, and thoughtful. They are team players but are also comfortable taking the lead or working independently. Their high EQ and interpersonal skills make them a trusted resource internally and externally, and they arefrequentlyconsidered someone you can depend on for a creative solution, a thoughtful response, or a listening ear. Job Responsibilities Cultivate and own close client relationships with multiple stakeholders including Senior Members of the client team, respective agency partners, etc. Create customized Client Success Plan for enterprise clients that dictates scheduledtouch-pointsfor proactive outreach, including weekly,monthlyor quarterly calls, video or in-person meetings Conduct and/or coordinate client onboarding sessions, as well as continued training sessions for suite of XR products and offerings Drive client engagement, adoption, and retention by understanding client business needs and goals; helping them tohigh levelsof success using XR products and services Develop deep insight and knowledge of the clients' teams and operational structure by building a network of relationships UtilizeXR-supported analytical tools tomonitorand analyze engagement, operational and business progression, to provide recommendations and guidance based on data results, both to client and internal teams Present business reviews to clients, and share suggestions andoptimalsolutions. Proactivelymaintaina high knowledge level of all supported services, products, and projects for client Adviseclient of existing resources such as platform guides, knowledgebase articles, tutorials, and how-to-videos, or work with internal teams to create where needed Work with departmental leaders, Product Owners, and Marketing to create personalized communication focused on company initiatives,changesor improvements to existing products in use, newfeaturesand products they might find useful,etc Represent the VoiceOfthe Customer (VOC) to provide input into core products, marketing, sales processes, and service improvements that may enhance the client experience Participate in the creation of interdepartmental support models,workflowsand SOPs Act as the Subject Matter Expert (SME) on client-specific items, including acting as an escalation point for internal teams on business rules and best practices Collaborate and/or guide internal teams who support the client or client projects, including Activation Management & Campaign Services (SME), Center of Excellence, Insights (Reporting), Product, Development, Sales Operations and Technical Support Partner with the Deal Desk to ensureoptimalaccount performance, and present renewals to existing clients that are aligned with XR strategy. Work with clients on other contractual initiatives such as amendments, SOWs, SLAs,etcwith Legal/Contracts team Align with Global Business Partner to upsell and cross-selladditionalproducts or services to contribute to the client's success Assist Global Business Partner and Marketing in managing and executing RFP requests Minimum qualifications Minimum3years' experience in a B2B/Enterprise Customer Successor5 years of experience managing large client accounts, preferably in the advertising space. A strong passion for the client's experience, with the ability and willingness to engage directly with them In-depth knowledge of the advertising production industry with experience in creativelogisticsand campaign management, ordemonstratedability toquickly and effectively learn various products and services Comfortable leading client workshops, onboarding sessions, or meetings Accountability, and comfort in being the face of both good andbad newsto the client Exceptionally high EQ and ability to understand verbal and non-verbal feedback from external and internal stakeholders toproperly assessand understand complex situations Attention to detail and organizational skills Ability to communicate across all departments and levels, providing difficult-to-deliver feedback where needed in a delicate way Ability to take initiative and prioritize while working independently or collaborating with a team Strategic problem-solver, who is open to coaching and training A record of accomplishment of success and strategy in turning new clients into raving advocates Ability to effectively upsell and cross-selladditionalservices that would support the specific Client needs Familiarity in working within CRMs, Support Ticketing Systems, or other important tools for tracking user relationships and engagement Proficient in MS Excel, PowerPoint, Google Business Suite, data analysis, and visualization tools KPIs Outlined below are some of the metrics you will be responsible for: User engagement - % and number of active users per month Net Promoter Score (NPS), Customer Satisfaction Score (CSAT)and other client feedback Revenue growth Conversion rate Client churn rate Client and Extreme Reach agreed upon cadence of formal business reviews (i.e.Quarterly) The wonderful world of XR Impactful Work:You'll be at the heart of a company revolutionizing the media and creative industries. From a cutting-edge platform to AI-driven insights, your work will help our clients produce and deliver world-class content to millions worldwide. Global Reach, Local Impact:With a team of over 1,100 talented professionals serving 140 markets, we blend global scale with personalized service. Join us, and be part of a diverse, dynamic team that's making waves across the globe! Innovation & Growth:We're all about pushing boundaries and staying ahead of the curve. At XR Extreme Reach, you'll be working on groundbreaking products that power TV, film, digital marketing, and entertainment. Creative Culture:We celebrate creativity and collaboration. Whether you're working in tech, media, or creative services, we foster a culture that encourages fresh ideas, innovation, and out-of-the-box thinking. Make a Difference:Here, you'll help clients tell their stories on a global stage, while ensuring their creative vision is executed with precision and style. Let's Redefine What's Possible If you're ready to elevate brand growth, connect creativity across platforms, and unlock a new era of creative intelligence, we'd love to hear from you. Pitch us your vision- and let's build the future, together.
Assistant to Head of Operations (FTC) page is loaded Assistant to Head of Operations (FTC)locations: Stonehousetime type: Full timeposted on: Posted Todayjob requisition id: R39820Join as an Assistant to our Operations department in Stonehouse, Gloucestershire.We are looking for an Assistant to Head of Operations for the Operations department at Sartorius. In this role, you will be responsible for a broad range of administrative, clerical and office duties to support the Head of Operations and the wider Operations Team.This is a standalone position supporting a team of 8 professionals, and we are looking forward to shaping the future with you.This position is available for full - time on a fixed - term period for 12 months. You will be based on site in Stonehouse, Gloucestershire. Working hours are Monday to Thursday 7.10 - 16.10, Friday 7.10 - 12.10.Our site in Stonehouse site is a manufacturer of plastic components and single - use products, such as lab scale bioreactors and filtration. Grow with us - Your Responsibilities Frontline reception duties for the Sperry Way Facility including telephone call handling, intercom, post, meeting minutes etc. Provide administrative support to the wider Operations Team such as preparation of PowerPoint presentations, photocopying, scanning, and general office responsibilities Provide a weekly schedule to senior managers of travel plans & visitor arrangements Support with travel plans and hospitality for Head of Operations & visitors travelling to and from Sartorius Stedim Lab Support the Head of Operations with the management of his diary, including the scheduling, and prioritizing of meetings, submission of expense claims and other admin requirements Manage the Maintenance Schedule by ensuring all maintenance is completed within specified timeframes Support staff in the implementation of the Maintenance Schedule e.g. booking and liaising with contractors Order company PPE, uniform and specialized clothing e.g. safety boots, shoes, workwear etc. Keeping accurate records of items purchased Liaise with suppliers to fulfil indirect orders, process orders using Wescale. Support the Operations Team with the booking and arranging of external training Coordinate Company social events such as Summer BBQ, Christmas Hampers, Long Service Awards: booking of events, contractors, scheduling attendees etc. Support the internal audit process, by training to be an Internal Auditor Provide Branding and Marketing support to the site by undertaking Sartorius Branding and Marketing training Operate within the requirements of the quality system and assist in maintaining systems to ensure compliance to ISO 9001,13485, 14001 and regulatory IVD requirements including good documentation practises What will convince us Ideally, previous experience in a Receptionist, Administrative Assistant, or PA/EA role. Solid experience in an autonomous role, comfortable operating without daily supervision Confident communicating with diverse stakeholders across levels and functions Strong organizational skills with the ability to prioritize and multitask under pressure. Proficiency in MS Office (email, calendar, Word/Docs, Excel/Sheets, PowerPoint). Professional telephone manner and customer service skills. High level of discretion and ability to handle sensitive and confidential information. Ideally experience of working within a regulatory experience: ISO14001, 45001, 9001 Strong attention to detail and accuracy.In order to commence working with us, the successful candidate will have the right to work in the UK. What we offer As a growing global life science company, stock listed on the German TecDAX, Sartorius offers a wide range of benefits: Making an impact right from the start: Comprehensive onboarding, including a virtual online platform - even before joining Welcoming Culture: Mutual support, team-spirit and international collaboration; communities on numerous topics such as coaching, agile working and businesswomen network Health & Well-Being : Wide section of health and well-being support such as healthcare plans and health assessment services Attractive Working Conditions 39 hours working week 25 days annual leave plus public holidays Free parking on site Free hot and cold drinks Health & Wellbeing Competitive benefits package, including: + Group Life Assurance + Private Medical Insurance + Private Dental Insurance + Salary Sacrifice Cycle to Work Scheme + Travel Insurance (Employee Paid) + Salary Sacrifice Health Assessment Service Planning Ahead For Your Future Group Personal Pension Plan Group Income Protection Salary Sacrifice Will Writing Service About Sartorius Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide.We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment.Join our global team and become part of the solution. We are looking forward to receiving your application.
Apr 23, 2026
Full time
Assistant to Head of Operations (FTC) page is loaded Assistant to Head of Operations (FTC)locations: Stonehousetime type: Full timeposted on: Posted Todayjob requisition id: R39820Join as an Assistant to our Operations department in Stonehouse, Gloucestershire.We are looking for an Assistant to Head of Operations for the Operations department at Sartorius. In this role, you will be responsible for a broad range of administrative, clerical and office duties to support the Head of Operations and the wider Operations Team.This is a standalone position supporting a team of 8 professionals, and we are looking forward to shaping the future with you.This position is available for full - time on a fixed - term period for 12 months. You will be based on site in Stonehouse, Gloucestershire. Working hours are Monday to Thursday 7.10 - 16.10, Friday 7.10 - 12.10.Our site in Stonehouse site is a manufacturer of plastic components and single - use products, such as lab scale bioreactors and filtration. Grow with us - Your Responsibilities Frontline reception duties for the Sperry Way Facility including telephone call handling, intercom, post, meeting minutes etc. Provide administrative support to the wider Operations Team such as preparation of PowerPoint presentations, photocopying, scanning, and general office responsibilities Provide a weekly schedule to senior managers of travel plans & visitor arrangements Support with travel plans and hospitality for Head of Operations & visitors travelling to and from Sartorius Stedim Lab Support the Head of Operations with the management of his diary, including the scheduling, and prioritizing of meetings, submission of expense claims and other admin requirements Manage the Maintenance Schedule by ensuring all maintenance is completed within specified timeframes Support staff in the implementation of the Maintenance Schedule e.g. booking and liaising with contractors Order company PPE, uniform and specialized clothing e.g. safety boots, shoes, workwear etc. Keeping accurate records of items purchased Liaise with suppliers to fulfil indirect orders, process orders using Wescale. Support the Operations Team with the booking and arranging of external training Coordinate Company social events such as Summer BBQ, Christmas Hampers, Long Service Awards: booking of events, contractors, scheduling attendees etc. Support the internal audit process, by training to be an Internal Auditor Provide Branding and Marketing support to the site by undertaking Sartorius Branding and Marketing training Operate within the requirements of the quality system and assist in maintaining systems to ensure compliance to ISO 9001,13485, 14001 and regulatory IVD requirements including good documentation practises What will convince us Ideally, previous experience in a Receptionist, Administrative Assistant, or PA/EA role. Solid experience in an autonomous role, comfortable operating without daily supervision Confident communicating with diverse stakeholders across levels and functions Strong organizational skills with the ability to prioritize and multitask under pressure. Proficiency in MS Office (email, calendar, Word/Docs, Excel/Sheets, PowerPoint). Professional telephone manner and customer service skills. High level of discretion and ability to handle sensitive and confidential information. Ideally experience of working within a regulatory experience: ISO14001, 45001, 9001 Strong attention to detail and accuracy.In order to commence working with us, the successful candidate will have the right to work in the UK. What we offer As a growing global life science company, stock listed on the German TecDAX, Sartorius offers a wide range of benefits: Making an impact right from the start: Comprehensive onboarding, including a virtual online platform - even before joining Welcoming Culture: Mutual support, team-spirit and international collaboration; communities on numerous topics such as coaching, agile working and businesswomen network Health & Well-Being : Wide section of health and well-being support such as healthcare plans and health assessment services Attractive Working Conditions 39 hours working week 25 days annual leave plus public holidays Free parking on site Free hot and cold drinks Health & Wellbeing Competitive benefits package, including: + Group Life Assurance + Private Medical Insurance + Private Dental Insurance + Salary Sacrifice Cycle to Work Scheme + Travel Insurance (Employee Paid) + Salary Sacrifice Health Assessment Service Planning Ahead For Your Future Group Personal Pension Plan Group Income Protection Salary Sacrifice Will Writing Service About Sartorius Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide.We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment.Join our global team and become part of the solution. We are looking forward to receiving your application.
Founded in 1865, Cranleigh is a highly successful independent co-educational day and boarding school set in the beautiful surroundings of the Surrey Hills, within easy reach of London. With 700 pupils in Cranleigh Senior and 300 in Cranleigh Prep, the School benefits from an extensive, well-equipped campus, a warm and distinctive community, and a whole-person ethos in which character, ambition, and belonging are inseparable. This is a particularly exciting time to be joining Cranleigh as it celebrates its 160th anniversary. In a challenging sector, the School is energised, buoyant and growing - in the UK, with a new Sixth Form Centre and Pre-School, and internationally, with plans to add to its existing portfolio of four schools. Cranleigh is well placed to build on its reputation as one of the country's leading boarding and day schools. Cranleigh is seeking to appoint an exceptional Director of Admissions to lead the pupil recruitment strategy across the full 3-18 age range. Reporting directly to the Head, Sam Price, and a member of the Executive Leadership Team, the postholder will be a pivotal ambassador for Cranleigh - driving a bold, insight-led approach to recruitment that reflects the School's values, strengthens relationships with families, feeder schools and agents, and supports its long-term ambitions. This is an exceptional opportunity for an ambitious, forward-thinking leader who combines commercial acumen and strategic insight with emotional intelligence and the warmth to act as a compelling ambassador for the School. The postholder will bring a data-led mindset, strong relationship-building skills, and the drive to deliver measurable growth - inspiring an established team of eight across two sites to deliver an admissions experience that is consistently exceptional. This high-profile role will most likely be suited to an experienced professional from within the education sector with a proven track record in admissions and/or marketing. Alternatively, this position could be suited to an exceptional individual from outside the education sector with excellent customer-facing, sales-related or business development experience with an intuitive feel for the independent boarding market. Interested candidates are invited to contact RSAcademics in the first instance to arrange an informal and confidential discussion with Cat Sutherland-Hawes: . For further information about the role and details of how to apply, please visit: Closing date: 10.00am (UK time) on Monday 11th May 2026. Early applications are encouraged as the School reserves the right to make an early appointment. Cranleigh School is committed to safeguarding and promoting the welfare of children, and applicants must be willing to undergo child protection screening appropriate to the post, including checks with past employers and the Disclosure & Barring Service. This post is exempt from the Rehabilitation of Offenders Act 1974 and the amendments to the Exceptions Order 1975, 2013 and 2020. The safeguarding responsibilities of this post are detailed in the candidate information brochure. RSAcademics is committed to safeguarding and promoting the welfare of children and young people and to promoting diversity and inclusion in schools.
Apr 23, 2026
Full time
Founded in 1865, Cranleigh is a highly successful independent co-educational day and boarding school set in the beautiful surroundings of the Surrey Hills, within easy reach of London. With 700 pupils in Cranleigh Senior and 300 in Cranleigh Prep, the School benefits from an extensive, well-equipped campus, a warm and distinctive community, and a whole-person ethos in which character, ambition, and belonging are inseparable. This is a particularly exciting time to be joining Cranleigh as it celebrates its 160th anniversary. In a challenging sector, the School is energised, buoyant and growing - in the UK, with a new Sixth Form Centre and Pre-School, and internationally, with plans to add to its existing portfolio of four schools. Cranleigh is well placed to build on its reputation as one of the country's leading boarding and day schools. Cranleigh is seeking to appoint an exceptional Director of Admissions to lead the pupil recruitment strategy across the full 3-18 age range. Reporting directly to the Head, Sam Price, and a member of the Executive Leadership Team, the postholder will be a pivotal ambassador for Cranleigh - driving a bold, insight-led approach to recruitment that reflects the School's values, strengthens relationships with families, feeder schools and agents, and supports its long-term ambitions. This is an exceptional opportunity for an ambitious, forward-thinking leader who combines commercial acumen and strategic insight with emotional intelligence and the warmth to act as a compelling ambassador for the School. The postholder will bring a data-led mindset, strong relationship-building skills, and the drive to deliver measurable growth - inspiring an established team of eight across two sites to deliver an admissions experience that is consistently exceptional. This high-profile role will most likely be suited to an experienced professional from within the education sector with a proven track record in admissions and/or marketing. Alternatively, this position could be suited to an exceptional individual from outside the education sector with excellent customer-facing, sales-related or business development experience with an intuitive feel for the independent boarding market. Interested candidates are invited to contact RSAcademics in the first instance to arrange an informal and confidential discussion with Cat Sutherland-Hawes: . For further information about the role and details of how to apply, please visit: Closing date: 10.00am (UK time) on Monday 11th May 2026. Early applications are encouraged as the School reserves the right to make an early appointment. Cranleigh School is committed to safeguarding and promoting the welfare of children, and applicants must be willing to undergo child protection screening appropriate to the post, including checks with past employers and the Disclosure & Barring Service. This post is exempt from the Rehabilitation of Offenders Act 1974 and the amendments to the Exceptions Order 1975, 2013 and 2020. The safeguarding responsibilities of this post are detailed in the candidate information brochure. RSAcademics is committed to safeguarding and promoting the welfare of children and young people and to promoting diversity and inclusion in schools.
Job Title: HR Adviser Hours: 35 hours (full time) Salary: £44,686 per annum Contract: Permanent Location: Finsbury Park, London N4 This role is based at the employer's Head Office in Finsbury Park with some flexibility to work from home for one day per week after a successful probation period. This housing association is looking for an experienced, people focused HR Adviser (they call this role a People and Culture Adviser to join their small team and play a key role in delivering high quality, generalist HR support across the organisation. This is a varied, hands-on role where you'll work closely with managers and colleagues, providing sound advice across the full employee lifecycle, from recruitment and onboarding through to employee relations, performance management, policy implementation and learning & development. You'll be a trusted adviser, confidently balancing best practice with a pragmatic, solutions focused approach while using sound judgement skills. This is a great opportunity for an experienced HR professional to join a small, but supportive, People and Culture Team working on all aspects of generalist HR advice and support. You should be a resilient, professionally curious person who enjoys working independently as well as part of a small team. You will work closely with the Head of People and Culture in a generalist capacity, to support with continuous improvement across all areas of P&C work, while helping to support and achieve the organisation's organisational objectives. Key responsibilities include: Providing first-line, advisory support to managers on a wide range of ER matters, including disciplinary, grievance, sickness absence and performance. Independently managing ER casework end-to-end, ensuring outcomes are fair, consistent and legally compliant. Supporting recruitment and selection activity, including advising on job design and interviews. Coordinating onboarding and probation processes, helping new starters feel supported and role-ready from day one. Assisting with the development, review and implementation of HR policies and procedures aligned to acas best practice. Maintaining accurate HR records and supporting reporting using the employer's HR system, Cezanne. Contributing to organisational projects such as wellbeing, engagement, EDI and culture. You The employer is seeking a proactive and committed individual with strong interpersonal skills who can provide an excellent, customer-focused service to employees, managers, and senior leaders. This is a busy and varied role, so they are looking for someone who likes working in a fast-paced environment while ensuring consistency and accuracy alongside considering and minimising risks. The organisation needs you to come with: Proven experience in a generalist HR role. Solid working knowledge of UK employment law and confidence handling ER cases. Confidence in advising and influencing managers at different levels. Excellent communication skills, with a professional, empathetic and nonjudgemental approach. Strong organisational skills and the ability to manage competing priorities. CIPD qualification (or working towards), or equivalent experience. A great sense of humour will serve you in good stead, and your sound judgement skills will be second to none. About The Employer The employer is a small but ambitious housing association at a critical juncture. They have a brand new strategy that you will help them meet the objectives. Their ambition is for the communities they are anchored in and exist to serve, and they have done and achieved much over the past few years. But in these challenging times they know they'll achieve nothing unless they are equally ambitious for their own people. The employer strives to be a values led organisation and make them at the heart of who they are and everything they do, inspiring their thinking and guiding their actions. The organisation can't be a brilliant landlord if they don't partner with brilliant colleagues. Could you be one of them? If you're a capable and enthusiastic HR generalist who enjoys variety, challenge and making a positive difference, the organisation would love to hear from you. Staff Benefits The employer offers you a generous pension scheme (up to 10% employer matched contributions and a death in service benefit), 29 days annual leave (increasing after five years' service), eye care vouchers, a cycle to work scheme and other great benefits They have a health cash plan, and will invest in your professional development with on-going training and career development opportunities. Inclusion and Diversity The employer wants the organisation to be a great place to work and to ensure that their communities are represented across their workforce. A vital part of this is ensuring they are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. They particularly welcome applications from Black, Asian and those of Other Ethnicities, LGBTQ+, disabled and neurodiverse communities to make a real difference to their residents. Deadline: 09:00 Monday 27 April 2026 Interview: 12 May 2026 Interested? Please click the job board apply button to be taken to the next stage where you can find out more information and complete your application by following the instructions (you may need to scroll down). Please note: The employer can only be able to accept applications from candidates with eligibility to currently work in the UK. When you submit your final application you will have to answer some questions. Applications sent without addressing these questions will not be accepted. Asking for adjustments The employer is committed to making their recruitment practices barrier-free and as accessible as possible for everyone. This includes making adjustments or changes for disabled people, neurodiverse people or people with long-term health conditions. If you would like this employer to do anything differently during the application, interview, or assessment process, including providing information in an alternative format, you will be able to contact them. No agencies please.
Apr 23, 2026
Full time
Job Title: HR Adviser Hours: 35 hours (full time) Salary: £44,686 per annum Contract: Permanent Location: Finsbury Park, London N4 This role is based at the employer's Head Office in Finsbury Park with some flexibility to work from home for one day per week after a successful probation period. This housing association is looking for an experienced, people focused HR Adviser (they call this role a People and Culture Adviser to join their small team and play a key role in delivering high quality, generalist HR support across the organisation. This is a varied, hands-on role where you'll work closely with managers and colleagues, providing sound advice across the full employee lifecycle, from recruitment and onboarding through to employee relations, performance management, policy implementation and learning & development. You'll be a trusted adviser, confidently balancing best practice with a pragmatic, solutions focused approach while using sound judgement skills. This is a great opportunity for an experienced HR professional to join a small, but supportive, People and Culture Team working on all aspects of generalist HR advice and support. You should be a resilient, professionally curious person who enjoys working independently as well as part of a small team. You will work closely with the Head of People and Culture in a generalist capacity, to support with continuous improvement across all areas of P&C work, while helping to support and achieve the organisation's organisational objectives. Key responsibilities include: Providing first-line, advisory support to managers on a wide range of ER matters, including disciplinary, grievance, sickness absence and performance. Independently managing ER casework end-to-end, ensuring outcomes are fair, consistent and legally compliant. Supporting recruitment and selection activity, including advising on job design and interviews. Coordinating onboarding and probation processes, helping new starters feel supported and role-ready from day one. Assisting with the development, review and implementation of HR policies and procedures aligned to acas best practice. Maintaining accurate HR records and supporting reporting using the employer's HR system, Cezanne. Contributing to organisational projects such as wellbeing, engagement, EDI and culture. You The employer is seeking a proactive and committed individual with strong interpersonal skills who can provide an excellent, customer-focused service to employees, managers, and senior leaders. This is a busy and varied role, so they are looking for someone who likes working in a fast-paced environment while ensuring consistency and accuracy alongside considering and minimising risks. The organisation needs you to come with: Proven experience in a generalist HR role. Solid working knowledge of UK employment law and confidence handling ER cases. Confidence in advising and influencing managers at different levels. Excellent communication skills, with a professional, empathetic and nonjudgemental approach. Strong organisational skills and the ability to manage competing priorities. CIPD qualification (or working towards), or equivalent experience. A great sense of humour will serve you in good stead, and your sound judgement skills will be second to none. About The Employer The employer is a small but ambitious housing association at a critical juncture. They have a brand new strategy that you will help them meet the objectives. Their ambition is for the communities they are anchored in and exist to serve, and they have done and achieved much over the past few years. But in these challenging times they know they'll achieve nothing unless they are equally ambitious for their own people. The employer strives to be a values led organisation and make them at the heart of who they are and everything they do, inspiring their thinking and guiding their actions. The organisation can't be a brilliant landlord if they don't partner with brilliant colleagues. Could you be one of them? If you're a capable and enthusiastic HR generalist who enjoys variety, challenge and making a positive difference, the organisation would love to hear from you. Staff Benefits The employer offers you a generous pension scheme (up to 10% employer matched contributions and a death in service benefit), 29 days annual leave (increasing after five years' service), eye care vouchers, a cycle to work scheme and other great benefits They have a health cash plan, and will invest in your professional development with on-going training and career development opportunities. Inclusion and Diversity The employer wants the organisation to be a great place to work and to ensure that their communities are represented across their workforce. A vital part of this is ensuring they are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. They particularly welcome applications from Black, Asian and those of Other Ethnicities, LGBTQ+, disabled and neurodiverse communities to make a real difference to their residents. Deadline: 09:00 Monday 27 April 2026 Interview: 12 May 2026 Interested? Please click the job board apply button to be taken to the next stage where you can find out more information and complete your application by following the instructions (you may need to scroll down). Please note: The employer can only be able to accept applications from candidates with eligibility to currently work in the UK. When you submit your final application you will have to answer some questions. Applications sent without addressing these questions will not be accepted. Asking for adjustments The employer is committed to making their recruitment practices barrier-free and as accessible as possible for everyone. This includes making adjustments or changes for disabled people, neurodiverse people or people with long-term health conditions. If you would like this employer to do anything differently during the application, interview, or assessment process, including providing information in an alternative format, you will be able to contact them. No agencies please.
More2Life, part of the Key Group of companies, has been a pioneering force in the Equity Release market since its launch in 2008. Our mission is to help over 55's live their later life with freedom and peace of mind. We're committed to achieving this mission by providing innovative, customer-focused lending solutions that meet the unique needs of those aged 55 or over and their families. We are looking for a qualified Solicitor to lead and develop our Group Lending Legal Team. The legal team supports the lending function of our Group providing expert property legal advice, strategic guidance, and operational support across the full end-to-end lifecycle of lifetime mortgage products. The Head of Group Lending Legal Team is a senior leadership role with primary responsibility for overseeing the property and conveyancing related legal aspects of lifetime mortgage lending within more2life, together with the provision of legal oversight on key contracts and commercial arrangements. The role plays a key strategic role in shaping lending policies, managing legal risk and providing oversight and direction on conveyancing related legal issues arising from secured lending activity. The successful candidate will act as the senior legal authority for our lending division, ensuring regulatory compliance, legal risk management, operational excellence, and high-quality technical legal support to the wider business. Main role & responsibilities: As well as leading, mentoring and developing the legal team you will play a key role in providing legal leadership across the full lifetime mortgage cycle. Working closely with Underwriting, Risk, Compliance and Operations teams, you will provide expert legal oversight and strategic support across the business. Origination & Conveyancing Provide senior legal oversight of all legal property conveyancing related aspects of lifetime mortgage lending, Provide expert advice on complex conveyancing matters, including leasehold, title defects, estate rent charges and non-standard property issues, ensure processes align with regulatory requirements, lender policies, and industry standards. Post Completion Support the Servicing team on post completion activity including transfers of equity, part sale of land and service charge arrears Instructing and managing external legal advisors on repossession litigation, providing clear advice to senior stakeholders on risk, progress and outcomes Contract Support Drafting, reviewing and advising on a range of commercial contracts supporting the lending business, with a particular focus on supplier agreements. Providing legal advice on contractual risk, negotiating terms and ensuring agreements align with internal policies and commercial objectives Working with Operations and the Head of Supplier Relationships to support effective supplier onboarding and ongoing contract management Legal Risk & Governance Identify, assess, and mitigate legal risks across the lending lifecycle. Ensure compliance with relevant legislation, regulation, and best practice Contribute to governance frameworks, internal policies, and audit responses. Provide clear and pragmatic legal advice to senior stakeholders. Advise the business on legal risk, policy changes, and legislative developments affecting conveyancing and lifetime mortgage products Stakeholder Engagement Act as a trusted legal adviser to senior leadership and key business stakeholders. Work collaboratively with Compliance, Risk, Operations, and Customer teams. Represent the legal function in internal forums, projects, and change initiatives. Continuous Improvement Drive process improvements and efficiencies within the legal function. Embed consistent standards, strong controls, and high-quality legal outcomes. Support transformation initiatives and growth of the lending business. Ideally, we will be looking for: Qualified Solicitor (England & Wales) with a minimum of 7 years PQE in Residential Property gained either in house or in private practice Experience of drafting and negotiating commercial contracts Ability to identify and communicate legal issues to a non legal audience Strong technical knowledge of conveyancing and mortgage-related legal work. Experience managing or leading legal teams. Strong commercial awareness and ability to provide pragmatic business-focused advice. Experience within lifetime mortgages, equity release or specialist lending is desirable Most of all we look for people who display and work around the core values of our business: Ambitious - to break ground to help our customers enjoy a better retirement. Supportive - relationships are key to everything we do. Personal - going above and beyond to offer exceptional service. Integrity - honest, true and transparent in all of our relationships. Responsive - whatever the challenge we'll deliver the right result. Expert - experts in our field, our thirst for knowledge never stops Benefits: 25 days holiday, plus bank holidays. Rising to 28 days based on length of service Additional holiday purchase scheme 1 charity day, 1 wellbeing day Pension 5% Employee and 8% Employer Simply Health cashback plan or AXA Exec Healthcare Life Assurance Plus so much more!
Apr 23, 2026
Full time
More2Life, part of the Key Group of companies, has been a pioneering force in the Equity Release market since its launch in 2008. Our mission is to help over 55's live their later life with freedom and peace of mind. We're committed to achieving this mission by providing innovative, customer-focused lending solutions that meet the unique needs of those aged 55 or over and their families. We are looking for a qualified Solicitor to lead and develop our Group Lending Legal Team. The legal team supports the lending function of our Group providing expert property legal advice, strategic guidance, and operational support across the full end-to-end lifecycle of lifetime mortgage products. The Head of Group Lending Legal Team is a senior leadership role with primary responsibility for overseeing the property and conveyancing related legal aspects of lifetime mortgage lending within more2life, together with the provision of legal oversight on key contracts and commercial arrangements. The role plays a key strategic role in shaping lending policies, managing legal risk and providing oversight and direction on conveyancing related legal issues arising from secured lending activity. The successful candidate will act as the senior legal authority for our lending division, ensuring regulatory compliance, legal risk management, operational excellence, and high-quality technical legal support to the wider business. Main role & responsibilities: As well as leading, mentoring and developing the legal team you will play a key role in providing legal leadership across the full lifetime mortgage cycle. Working closely with Underwriting, Risk, Compliance and Operations teams, you will provide expert legal oversight and strategic support across the business. Origination & Conveyancing Provide senior legal oversight of all legal property conveyancing related aspects of lifetime mortgage lending, Provide expert advice on complex conveyancing matters, including leasehold, title defects, estate rent charges and non-standard property issues, ensure processes align with regulatory requirements, lender policies, and industry standards. Post Completion Support the Servicing team on post completion activity including transfers of equity, part sale of land and service charge arrears Instructing and managing external legal advisors on repossession litigation, providing clear advice to senior stakeholders on risk, progress and outcomes Contract Support Drafting, reviewing and advising on a range of commercial contracts supporting the lending business, with a particular focus on supplier agreements. Providing legal advice on contractual risk, negotiating terms and ensuring agreements align with internal policies and commercial objectives Working with Operations and the Head of Supplier Relationships to support effective supplier onboarding and ongoing contract management Legal Risk & Governance Identify, assess, and mitigate legal risks across the lending lifecycle. Ensure compliance with relevant legislation, regulation, and best practice Contribute to governance frameworks, internal policies, and audit responses. Provide clear and pragmatic legal advice to senior stakeholders. Advise the business on legal risk, policy changes, and legislative developments affecting conveyancing and lifetime mortgage products Stakeholder Engagement Act as a trusted legal adviser to senior leadership and key business stakeholders. Work collaboratively with Compliance, Risk, Operations, and Customer teams. Represent the legal function in internal forums, projects, and change initiatives. Continuous Improvement Drive process improvements and efficiencies within the legal function. Embed consistent standards, strong controls, and high-quality legal outcomes. Support transformation initiatives and growth of the lending business. Ideally, we will be looking for: Qualified Solicitor (England & Wales) with a minimum of 7 years PQE in Residential Property gained either in house or in private practice Experience of drafting and negotiating commercial contracts Ability to identify and communicate legal issues to a non legal audience Strong technical knowledge of conveyancing and mortgage-related legal work. Experience managing or leading legal teams. Strong commercial awareness and ability to provide pragmatic business-focused advice. Experience within lifetime mortgages, equity release or specialist lending is desirable Most of all we look for people who display and work around the core values of our business: Ambitious - to break ground to help our customers enjoy a better retirement. Supportive - relationships are key to everything we do. Personal - going above and beyond to offer exceptional service. Integrity - honest, true and transparent in all of our relationships. Responsive - whatever the challenge we'll deliver the right result. Expert - experts in our field, our thirst for knowledge never stops Benefits: 25 days holiday, plus bank holidays. Rising to 28 days based on length of service Additional holiday purchase scheme 1 charity day, 1 wellbeing day Pension 5% Employee and 8% Employer Simply Health cashback plan or AXA Exec Healthcare Life Assurance Plus so much more!
Our client, an industry-leading EAP and OH provider and Sunday Times 'Best Places to Work' organisation, is looking for a Retentions Executive to join their growing team. This is where relationship management meets commercial impact. You'll own a portfolio of clients from day one, becoming their trusted go-to for everything from operational queries to strategic service reviews. Your mission? To deliver exceptional service that keeps clients renewing year after year; while identifying opportunities to grow their agreements through upsells and upgrades that genuinely meet their needs. This role as Retentions Executive covers the full account lifecycle. You'll handle daily client engagement, navigate contract renewals, manage implementation of new clients, and - crucially - turn challenging retention conversations into successful outcomes. When a client considers leaving, you're the problem-solver who listens, explores solutions, and finds the path forward that works for everyone. This role would be ideal for someone with 1-3 years' retention experience who thrives on delivering first-class customer service. You'll bring high energy and commitment to client conversations, adapt your communication style effortlessly depending on your audience, and juggle multiple priorities while working toward ambitious retention targets and KPIs. If you're driven, flexible, and genuinely enthusiastic about helping clients succeed while growing the business, this is your opportunity to make a real impact with a market-leading employer. What's in it for you? You'll be joining a fast-paced, growing business where your work makes a genuine difference. By ensuring services run smoothly for client organisations, you're directly impacting employees' lives - providing them with critical support that's essential to their wellbeing and their employer's success. This is a place that rewards ambition. If you enjoy a challenge and have genuine enthusiasm for overcoming obstacles, you'll thrive here. Through on-the-job training and development, you'll have the resources to build your career with unlimited opportunities ahead. The environment is busy and dynamic, so a positive, focused attitude and confidence in your communication will see you excel. What you'll be doing as Retentions Executive: Own your portfolio - Manage day-to-day relationships with your EAP clients, becoming their trusted point of contact for everything they need Drive retention success - Proactively manage relationships to achieve KPIs and SLAs through skilful renewal negotiations Deliver seamless onboarding - Ensure new client implementations run smoothly from day one, setting the foundation for long-term partnerships Provide consultancy and insight - Advise clients on product options and specialist services, positioning yourself as a strategic partner who understands their business Spot and seize opportunities - Identify upsell possibilities and actively promote additional services that genuinely add value to your clients Be the voice of the client - Keep your finger on the pulse of client needs and market changes, feeding insights back to senior management to keep the business ahead of the curve Support the wider team - Maintain exceptional service standards while backing up the sales and bid team when they need you Stay on top of your metrics - Track your renewal pipeline daily, flag at-risk clients early, and provide weekly updates on activity and opportunities The rewards: Working for this exceptional company means being rewarded greatly for your contribution. Here's what you'll receive: 25 days' holiday plus bank holidays (increasing after 2 and 5 years' service) Your birthday off Cash health plan for you and your family Pension plan and life insurance (contributions increase with service) Contractual sick pay Private medical insurance after 5 years Profit share scheme Holiday season bonus after 3 years Free on-site gym Season ticket loan and cycle to work schemes Employee Assistance Programme access Company incentives and discount schemes About the company: This is a truly service-led business and the industry-leading EAP and OH provider - recognised as a Sunday Times 'Best Places to Work' organisation. With an unrivalled track record of strong year-on-year growth, they support over 80,000 organisations and 13 million lives across the UK and Ireland. As part of a global group with 14 operating companies and circa £500m turnover, there's substantial financial backing for continued expansion, including acquisition and international development. This isn't just a job - it's a platform for exceptional career advancement with a business that's going places. 51020LF INDMANJ The Portfolio Group are acting on behalf of our client in recruiting for this position.
Apr 22, 2026
Full time
Our client, an industry-leading EAP and OH provider and Sunday Times 'Best Places to Work' organisation, is looking for a Retentions Executive to join their growing team. This is where relationship management meets commercial impact. You'll own a portfolio of clients from day one, becoming their trusted go-to for everything from operational queries to strategic service reviews. Your mission? To deliver exceptional service that keeps clients renewing year after year; while identifying opportunities to grow their agreements through upsells and upgrades that genuinely meet their needs. This role as Retentions Executive covers the full account lifecycle. You'll handle daily client engagement, navigate contract renewals, manage implementation of new clients, and - crucially - turn challenging retention conversations into successful outcomes. When a client considers leaving, you're the problem-solver who listens, explores solutions, and finds the path forward that works for everyone. This role would be ideal for someone with 1-3 years' retention experience who thrives on delivering first-class customer service. You'll bring high energy and commitment to client conversations, adapt your communication style effortlessly depending on your audience, and juggle multiple priorities while working toward ambitious retention targets and KPIs. If you're driven, flexible, and genuinely enthusiastic about helping clients succeed while growing the business, this is your opportunity to make a real impact with a market-leading employer. What's in it for you? You'll be joining a fast-paced, growing business where your work makes a genuine difference. By ensuring services run smoothly for client organisations, you're directly impacting employees' lives - providing them with critical support that's essential to their wellbeing and their employer's success. This is a place that rewards ambition. If you enjoy a challenge and have genuine enthusiasm for overcoming obstacles, you'll thrive here. Through on-the-job training and development, you'll have the resources to build your career with unlimited opportunities ahead. The environment is busy and dynamic, so a positive, focused attitude and confidence in your communication will see you excel. What you'll be doing as Retentions Executive: Own your portfolio - Manage day-to-day relationships with your EAP clients, becoming their trusted point of contact for everything they need Drive retention success - Proactively manage relationships to achieve KPIs and SLAs through skilful renewal negotiations Deliver seamless onboarding - Ensure new client implementations run smoothly from day one, setting the foundation for long-term partnerships Provide consultancy and insight - Advise clients on product options and specialist services, positioning yourself as a strategic partner who understands their business Spot and seize opportunities - Identify upsell possibilities and actively promote additional services that genuinely add value to your clients Be the voice of the client - Keep your finger on the pulse of client needs and market changes, feeding insights back to senior management to keep the business ahead of the curve Support the wider team - Maintain exceptional service standards while backing up the sales and bid team when they need you Stay on top of your metrics - Track your renewal pipeline daily, flag at-risk clients early, and provide weekly updates on activity and opportunities The rewards: Working for this exceptional company means being rewarded greatly for your contribution. Here's what you'll receive: 25 days' holiday plus bank holidays (increasing after 2 and 5 years' service) Your birthday off Cash health plan for you and your family Pension plan and life insurance (contributions increase with service) Contractual sick pay Private medical insurance after 5 years Profit share scheme Holiday season bonus after 3 years Free on-site gym Season ticket loan and cycle to work schemes Employee Assistance Programme access Company incentives and discount schemes About the company: This is a truly service-led business and the industry-leading EAP and OH provider - recognised as a Sunday Times 'Best Places to Work' organisation. With an unrivalled track record of strong year-on-year growth, they support over 80,000 organisations and 13 million lives across the UK and Ireland. As part of a global group with 14 operating companies and circa £500m turnover, there's substantial financial backing for continued expansion, including acquisition and international development. This isn't just a job - it's a platform for exceptional career advancement with a business that's going places. 51020LF INDMANJ The Portfolio Group are acting on behalf of our client in recruiting for this position.
Value Match are looking to appoint a Southern based Procurement Manager/Specialist to join their growing procurement team on a permanent basis. This role will offer hybrid working (with a requirement to be on site with clients 2-3 days a week or when required), with a salary of £40-45K (depending on experience). We are looking for a driven individual who can support the delivery of our procurement solutions and build effective relationships with both customers and suppliers. This is a great opportunity for someone who wants to grow their career in public sector procurement and work across a variety of categories and projects. You will join an existing procurement team, that has a strong focus on ethical and sustainable supply to provide the most effective solutions to our range of customers within the education sector. As Procurement Specialist, you will be responsible for managing the end-to-end procurement process on behalf of the customer and working with the wider procurement team to deliver solutions which meets the needs of the customer. You will be involved in building supplier relationships and guiding them through the supplier on-boarding process, ensuring we are engaging on a regular basis to fully understand a supplier s service offering. The successful candidate will have the following experience and skills: If you have the following skills and experience, then please get in touch: At least 5 years of procurement experience, ideally in the public sector. Excellent communication and interpersonal skills with the ability to liaise and communicate articulately. CIPS qualified or equivalent experience Strong commercial awareness with the ability to develop and build effective solutions Strong stakeholder engagement skills with the ability to identify solutions to support customers Understanding of Social Value including how to embed through procurement to achieve objectives Knowledge of PCRs and willingness to proactively learn and adopt new legislation/policy notes to improve outcomes and ensure compliance. Good appreciation of compliance, sustainability and social values. Ability to work at pace with conflicting priorities. An understanding of the incoming changes to the procurement regulations would be a distinct advantage. Full UK driving licence with own transport is a distinct advantage. To apply for this position, please send your CV to Stu who is Head of Resourcing at Value Match.
Apr 22, 2026
Full time
Value Match are looking to appoint a Southern based Procurement Manager/Specialist to join their growing procurement team on a permanent basis. This role will offer hybrid working (with a requirement to be on site with clients 2-3 days a week or when required), with a salary of £40-45K (depending on experience). We are looking for a driven individual who can support the delivery of our procurement solutions and build effective relationships with both customers and suppliers. This is a great opportunity for someone who wants to grow their career in public sector procurement and work across a variety of categories and projects. You will join an existing procurement team, that has a strong focus on ethical and sustainable supply to provide the most effective solutions to our range of customers within the education sector. As Procurement Specialist, you will be responsible for managing the end-to-end procurement process on behalf of the customer and working with the wider procurement team to deliver solutions which meets the needs of the customer. You will be involved in building supplier relationships and guiding them through the supplier on-boarding process, ensuring we are engaging on a regular basis to fully understand a supplier s service offering. The successful candidate will have the following experience and skills: If you have the following skills and experience, then please get in touch: At least 5 years of procurement experience, ideally in the public sector. Excellent communication and interpersonal skills with the ability to liaise and communicate articulately. CIPS qualified or equivalent experience Strong commercial awareness with the ability to develop and build effective solutions Strong stakeholder engagement skills with the ability to identify solutions to support customers Understanding of Social Value including how to embed through procurement to achieve objectives Knowledge of PCRs and willingness to proactively learn and adopt new legislation/policy notes to improve outcomes and ensure compliance. Good appreciation of compliance, sustainability and social values. Ability to work at pace with conflicting priorities. An understanding of the incoming changes to the procurement regulations would be a distinct advantage. Full UK driving licence with own transport is a distinct advantage. To apply for this position, please send your CV to Stu who is Head of Resourcing at Value Match.
Global Technology Solutions Ltd
Watford, Hertfordshire
New Business ITSM Sales Executive / ITSM Solutions Sales Location: Hybrid - Watford (3 days per week in office) Type: Full-time Salary: £60,000 - £80,000 + Commission (OTE £120,000 - £150,000) About the Role We are looking for a high-performing New Business ITSM Sales Executive with a strong track record in IT Service Management (ITSM) solution sales. This is a true hunter role , focused on driving new business growth through proactive prospecting, consultative selling, and strategic relationship building across Managed Service Providers (MSPs) and enterprise organisations. You will use your ITSM expertise to understand customer challenges, articulate value, and position our solutions as a trusted extension of their IT operations. This is a great opportunity to join a fast-growing international organisation and play a key role in expanding our presence across the ITSM landscape. Key Responsibilities New Business Development & Lead Generation Drive new logo acquisition through outbound prospecting, targeted campaigns, and networking Identify and engage decision-makers across IT, Operations, and Service Management Qualify, nurture, and convert leads using a consultative, value-led approach Leverage CRM and sales tools such as HubSpot, Salesforce, and LinkedIn Sales Navigator Solution Sales & Deal Management Lead discovery sessions to understand customer ITSM challenges and requirements Deliver tailored demos, presentations, and proposals aligned to business needs Manage complex, multi-stakeholder sales cycles effectively Own the full sales lifecycle from prospecting through to close and handover Position solutions as strategic partnerships that enhance service delivery and efficiency Industry Expertise & Collaboration Maintain knowledge of ITSM platforms (e.g., ServiceNow, BMC, Freshservice, Jira Service Management) Share customer insights to support go-to-market and product strategies Collaborate with Marketing, Product, and Partner teams Maintain accurate pipeline management and forecasting What We're Looking For Required Experience & Skills Proven success in new business ("hunter") sales within ITSM or IT services environments Experience selling ITSM solutions or services Strong understanding of managed services and recurring revenue models Experience managing complex B2B sales cycles Excellent communication, presentation, and consultative selling skills Self-motivated, results-driven, and accountable Desirable Knowledge of ITSM frameworks such as ITIL or SIAM Additional Information Headquartered in Finland, with a 1-week onboarding and culture immersion at HQ Global offices across London, Finland, USA, and Germany Collaborative, growth-focused environment with strong autonomy and support
Apr 22, 2026
Full time
New Business ITSM Sales Executive / ITSM Solutions Sales Location: Hybrid - Watford (3 days per week in office) Type: Full-time Salary: £60,000 - £80,000 + Commission (OTE £120,000 - £150,000) About the Role We are looking for a high-performing New Business ITSM Sales Executive with a strong track record in IT Service Management (ITSM) solution sales. This is a true hunter role , focused on driving new business growth through proactive prospecting, consultative selling, and strategic relationship building across Managed Service Providers (MSPs) and enterprise organisations. You will use your ITSM expertise to understand customer challenges, articulate value, and position our solutions as a trusted extension of their IT operations. This is a great opportunity to join a fast-growing international organisation and play a key role in expanding our presence across the ITSM landscape. Key Responsibilities New Business Development & Lead Generation Drive new logo acquisition through outbound prospecting, targeted campaigns, and networking Identify and engage decision-makers across IT, Operations, and Service Management Qualify, nurture, and convert leads using a consultative, value-led approach Leverage CRM and sales tools such as HubSpot, Salesforce, and LinkedIn Sales Navigator Solution Sales & Deal Management Lead discovery sessions to understand customer ITSM challenges and requirements Deliver tailored demos, presentations, and proposals aligned to business needs Manage complex, multi-stakeholder sales cycles effectively Own the full sales lifecycle from prospecting through to close and handover Position solutions as strategic partnerships that enhance service delivery and efficiency Industry Expertise & Collaboration Maintain knowledge of ITSM platforms (e.g., ServiceNow, BMC, Freshservice, Jira Service Management) Share customer insights to support go-to-market and product strategies Collaborate with Marketing, Product, and Partner teams Maintain accurate pipeline management and forecasting What We're Looking For Required Experience & Skills Proven success in new business ("hunter") sales within ITSM or IT services environments Experience selling ITSM solutions or services Strong understanding of managed services and recurring revenue models Experience managing complex B2B sales cycles Excellent communication, presentation, and consultative selling skills Self-motivated, results-driven, and accountable Desirable Knowledge of ITSM frameworks such as ITIL or SIAM Additional Information Headquartered in Finland, with a 1-week onboarding and culture immersion at HQ Global offices across London, Finland, USA, and Germany Collaborative, growth-focused environment with strong autonomy and support
CUSTOMER EXPERIENCE SPECIALIST BASED DUNFERMLINE, FIFE, PERMANENT JOB / ONSITE EXCELLENT SALARY AND BENEFITS PACKAGE Headquartered in Dunfermline and with multiple locations throughout Scotland, GRW Talent's client is amongst the UK's largest home improvement companies with a highly recognisable and established brand that is synonymous with quality. Due to continuous sales growth in both their domestic and commercial customer bases, they now need to make the key hire of a Customer Experience Specialist. Rated excellent on Trust Pilot with over 5000 reviews and voted best company in the UK in their sector by consumer champion (url removed), the customer experience and service is at the heart of everything they do. As they continue to be the very best in the market, and to support a major growth strategy, the Customer Experience Specialist joins an established team and forward thinking department. You will be a customer success champion. Key responsibilities include: Being the first point of contact for handling and co-ordinating all customer service queries. Organising and communicating all aspects of the installation process. Liaising with all relevant stakeholders to ensure a prompt response to any issues arising from customers, suppliers, or tradespeople. Extensive management of logistics and planning to optimise business efficiency, including achieving key targets set by the operational management team. Managing the daily requests of the businesses clients and keeping them and the customers updated. Ideally educated to HNC/HND (degree preferred) calibre, you are an experienced Customer Service professional. This will suit candidates with a background in internal sales, key account management, customer service, customer success and onboarding. We are open to candidates from a range of backgrounds. We would be especially keen to hear from anyone working in customer service in busy construction, utilities, manufacturing, commercial / trades retail or engineering businesses. Experience of both B2B and B2C customer service and resolving complaints would be advantageous. The ability to handle multiple customers and jobs at any one time in a fast-paced environment is crucial. This is a unique opportunity to join one of Scotland's leading brands, offering fantastic career opportunities and the autonomy to make a real difference within an organisation already committed to growth, service excellence and uncompromising safety standards. Candidates can expect excellent job security, ongoing training and career development. Your excellent base salary is supplemented by a solid company pension, 31 days holiday per year, discounted employee products scheme and working in a modern open plan office with an on-site bistro and free parking. To apply to this role please contact our recruitment partner Katie Hydes at GRW Talent.
Apr 22, 2026
Full time
CUSTOMER EXPERIENCE SPECIALIST BASED DUNFERMLINE, FIFE, PERMANENT JOB / ONSITE EXCELLENT SALARY AND BENEFITS PACKAGE Headquartered in Dunfermline and with multiple locations throughout Scotland, GRW Talent's client is amongst the UK's largest home improvement companies with a highly recognisable and established brand that is synonymous with quality. Due to continuous sales growth in both their domestic and commercial customer bases, they now need to make the key hire of a Customer Experience Specialist. Rated excellent on Trust Pilot with over 5000 reviews and voted best company in the UK in their sector by consumer champion (url removed), the customer experience and service is at the heart of everything they do. As they continue to be the very best in the market, and to support a major growth strategy, the Customer Experience Specialist joins an established team and forward thinking department. You will be a customer success champion. Key responsibilities include: Being the first point of contact for handling and co-ordinating all customer service queries. Organising and communicating all aspects of the installation process. Liaising with all relevant stakeholders to ensure a prompt response to any issues arising from customers, suppliers, or tradespeople. Extensive management of logistics and planning to optimise business efficiency, including achieving key targets set by the operational management team. Managing the daily requests of the businesses clients and keeping them and the customers updated. Ideally educated to HNC/HND (degree preferred) calibre, you are an experienced Customer Service professional. This will suit candidates with a background in internal sales, key account management, customer service, customer success and onboarding. We are open to candidates from a range of backgrounds. We would be especially keen to hear from anyone working in customer service in busy construction, utilities, manufacturing, commercial / trades retail or engineering businesses. Experience of both B2B and B2C customer service and resolving complaints would be advantageous. The ability to handle multiple customers and jobs at any one time in a fast-paced environment is crucial. This is a unique opportunity to join one of Scotland's leading brands, offering fantastic career opportunities and the autonomy to make a real difference within an organisation already committed to growth, service excellence and uncompromising safety standards. Candidates can expect excellent job security, ongoing training and career development. Your excellent base salary is supplemented by a solid company pension, 31 days holiday per year, discounted employee products scheme and working in a modern open plan office with an on-site bistro and free parking. To apply to this role please contact our recruitment partner Katie Hydes at GRW Talent.
Major Talent are looking for a Learning and Development Executive to join a Food Manufacturing business based in Burton-On-Trent. The L&D Executive will work with the wider HR function to support all training needs, ensuring compliance standards. Benefits: Salary - 30,000 - 35,000, DOE Pension Scheme Life Insurance 25 days holiday plus Bank Holidays As a Learning & Development Executive, you will: Ensure on-site production and mandatory training is completed in compliance with customer audits and requirements. Ensure production training documentation, SOPs are correct and updated in line with requirements, creating new SOPs for new machines/processes Work with department heads and managers to identify current and future training and development needs. Conduct regular skills gap analyses to align training initiatives with business objectives. Design, develop, and deliver effective training programs, workshops, and e-learning modules tailored to the needs of the business. Coordinate with external training providers where necessary. Manage and enhance the onboarding process for new employees to ensure seamless integration into the company. Deliver engaging induction programs to familiarize new hires with company policies, culture, and operational standards. Ensure training programs comply with industry regulations and food safety standards. Promote a culture of continuous learning and professional development within the organization. Track and evaluate the effectiveness of training programs through feedback, assessments, and performance metrics. Provide regular reports and insights to senior management on L&D activities and outcomes. Support career development initiatives, including succession planning and leadership development programs. Foster a learning culture by implementing strategies to encourage knowledge sharing and collaboration. Build strong relationships with internal stakeholders to ensure alignment of L&D initiatives with organizational goals. Act as a point of contact for employee development queries and support. The successful Learning & Development Executive, will have: Experience working in the food manufacturing industry. Experience working as a Learning & Development Professional. Major Recruitment act as an employment agency for permanent roles and an employment business for temporary opportunities. Ref: INDSR
Apr 22, 2026
Full time
Major Talent are looking for a Learning and Development Executive to join a Food Manufacturing business based in Burton-On-Trent. The L&D Executive will work with the wider HR function to support all training needs, ensuring compliance standards. Benefits: Salary - 30,000 - 35,000, DOE Pension Scheme Life Insurance 25 days holiday plus Bank Holidays As a Learning & Development Executive, you will: Ensure on-site production and mandatory training is completed in compliance with customer audits and requirements. Ensure production training documentation, SOPs are correct and updated in line with requirements, creating new SOPs for new machines/processes Work with department heads and managers to identify current and future training and development needs. Conduct regular skills gap analyses to align training initiatives with business objectives. Design, develop, and deliver effective training programs, workshops, and e-learning modules tailored to the needs of the business. Coordinate with external training providers where necessary. Manage and enhance the onboarding process for new employees to ensure seamless integration into the company. Deliver engaging induction programs to familiarize new hires with company policies, culture, and operational standards. Ensure training programs comply with industry regulations and food safety standards. Promote a culture of continuous learning and professional development within the organization. Track and evaluate the effectiveness of training programs through feedback, assessments, and performance metrics. Provide regular reports and insights to senior management on L&D activities and outcomes. Support career development initiatives, including succession planning and leadership development programs. Foster a learning culture by implementing strategies to encourage knowledge sharing and collaboration. Build strong relationships with internal stakeholders to ensure alignment of L&D initiatives with organizational goals. Act as a point of contact for employee development queries and support. The successful Learning & Development Executive, will have: Experience working in the food manufacturing industry. Experience working as a Learning & Development Professional. Major Recruitment act as an employment agency for permanent roles and an employment business for temporary opportunities. Ref: INDSR
Business Development Manager (Remote - Midlands)Location: Remote (Midlands, UK) Salary: £60,000 - £65,000+ up to 15% bonus based on GP targets Additional benefits: Profit share bonus scheme + car allowance Type: Full-time Newly created role An established and growing UK business specialising in reusable transit packaging and goods handling solutions is seeking an experienced Business Development Manager to support its continued expansion. This newly created role will focus on developing new business within the pharmaceutical and automotive sectors, offering the successful candidate a high level of autonomy, ownership and the opportunity to play a key role in shaping future growth across strategically important markets. The business Our client is a well-respected UK-based provider of sustainable packaging and supply chain solutions, supporting customers across a wide range of industries. The business is known for delivering high-quality, durable products that improve operational efficiency, protect high-value goods and help customers reduce environmental impact. With sustainability at the core of its proposition, the company operates as a carbon-neutral organisation and offers an extensive portfolio of reusable packaging solutions, including plastic pallets, pallet boxes, containers, crates and bespoke solutions tailored to meet complex regulatory and operational requirements. There will be a requirement to travel once per month to the head office in Scotland for company meeting/events. The role The Business Development Manager will be responsible for driving new customer acquisition and building a strong pipeline of opportunities within the pharmaceutical and automotive sectors. Key responsibilities include: Proactively identifying and prospecting new customers through research, outbound activity and networking Developing a strong understanding of sector-specific challenges, regulations and packaging requirements Managing and progressing opportunities through the sales pipeline using CRM Arranging and conducting virtual and face-to-face meetings to present products and solutions Preparing tailored proposals and quotations in collaboration with marketing, operations and finance teams Supporting the smooth onboarding of new clients by working closely with internal stakeholders Representing the business at exhibitions, trade shows and industry events Reporting regularly on pipeline activity, wins and performance against targets Requirements Proven experience in B2B sales or business development Strong prospecting and lead-generation capability Excellent communication and relationship-building skills A consultative sales approach with the ability to understand customer needs and present value-led solutions Experience managing a structured sales pipeline A self-motivated, target-driven mindset with the ability to work remotely Willingness to travel occasionally for client meetings and industry events Experience selling into pharmaceutical, automotive or industrial sectors would be advantageous but is not essential. Benefits £60,000 - £65,000 per annum base salary Up to 15% bonus of salary linked to gross profit targets Profit share bonus scheme Car allowance Remote-based role with flexibility across the Midlands Opportunity to join a stable, growing business with a strong sustainability-driven proposition A role with genuine impact and long-term progression potential IND25
Apr 22, 2026
Full time
Business Development Manager (Remote - Midlands)Location: Remote (Midlands, UK) Salary: £60,000 - £65,000+ up to 15% bonus based on GP targets Additional benefits: Profit share bonus scheme + car allowance Type: Full-time Newly created role An established and growing UK business specialising in reusable transit packaging and goods handling solutions is seeking an experienced Business Development Manager to support its continued expansion. This newly created role will focus on developing new business within the pharmaceutical and automotive sectors, offering the successful candidate a high level of autonomy, ownership and the opportunity to play a key role in shaping future growth across strategically important markets. The business Our client is a well-respected UK-based provider of sustainable packaging and supply chain solutions, supporting customers across a wide range of industries. The business is known for delivering high-quality, durable products that improve operational efficiency, protect high-value goods and help customers reduce environmental impact. With sustainability at the core of its proposition, the company operates as a carbon-neutral organisation and offers an extensive portfolio of reusable packaging solutions, including plastic pallets, pallet boxes, containers, crates and bespoke solutions tailored to meet complex regulatory and operational requirements. There will be a requirement to travel once per month to the head office in Scotland for company meeting/events. The role The Business Development Manager will be responsible for driving new customer acquisition and building a strong pipeline of opportunities within the pharmaceutical and automotive sectors. Key responsibilities include: Proactively identifying and prospecting new customers through research, outbound activity and networking Developing a strong understanding of sector-specific challenges, regulations and packaging requirements Managing and progressing opportunities through the sales pipeline using CRM Arranging and conducting virtual and face-to-face meetings to present products and solutions Preparing tailored proposals and quotations in collaboration with marketing, operations and finance teams Supporting the smooth onboarding of new clients by working closely with internal stakeholders Representing the business at exhibitions, trade shows and industry events Reporting regularly on pipeline activity, wins and performance against targets Requirements Proven experience in B2B sales or business development Strong prospecting and lead-generation capability Excellent communication and relationship-building skills A consultative sales approach with the ability to understand customer needs and present value-led solutions Experience managing a structured sales pipeline A self-motivated, target-driven mindset with the ability to work remotely Willingness to travel occasionally for client meetings and industry events Experience selling into pharmaceutical, automotive or industrial sectors would be advantageous but is not essential. Benefits £60,000 - £65,000 per annum base salary Up to 15% bonus of salary linked to gross profit targets Profit share bonus scheme Car allowance Remote-based role with flexibility across the Midlands Opportunity to join a stable, growing business with a strong sustainability-driven proposition A role with genuine impact and long-term progression potential IND25
Customer Success at Duffel If you have a passion for managing strategic customer relationships then this may be the role for you. Duffel is hiring a Head of Customer Success to maximise our customers' use of Duffel's technology. You will analyse customer performance, uncover growth opportunities, and lead executive business reviews while partnering closely with Customer Success Managers (CSM's) and Customer Success Engineers (CSE's) - operating as a hands on leader who actively supports complex customer engagements when required. You will collaborate with cross functional orgs across Duffel including Product, Engineering, Finance, and Travel Operations to ensure a superior customer experience overall. What we're looking for in you 10+ years of experience in Customer Success, with at least 5 years in a leadership role (Director/Head of CS), preferably in a product led growth environment. Experience in building, scaling, and leading high performing customer success teams. Experience in overseeing all stages of the customer lifecycle from onboarding and implementation, to ongoing adoption, value realisation, and partnership with sales on upsells and/or renewals. Strong analytical skills: you enjoy digging into data to find insights and drive strategy. Track record of expanding/growing customer relationships and reducing customer churn. Experience working in cross functional teams and continuously delivering feedback to shape roadmaps and influence sales strategy. Excellent communication skills, with the ability to express complex business and technology issues in a clear way. Additional European languages are a plus! Bonus: Experience operating within travel and other regulated industries (e.g., financial services), with an understanding of compliance driven environments. What you will do Develop and own the end to end customer success strategy. Design, implement, and optimise scalable processes, playbooks, and systems for customer success. Establish and monitor key customer success KPIs and metrics. Provide product and commercial performance reports to improve and grow customer use of Duffel's solutions. Build and maintain strong relationships with key customer stakeholders, especially at the executive level, to ensure long term partnerships and alignment on strategic objectives. Champion customer needs within Duffel to inform our cross org strategies and roadmaps. Occasionally attend industry events such as conventions, panels, and forums to grow Duffel brand awareness. What you can expect from us We're dedicated to your personal growth. Our environment is comfortable physically, but also in that our ears are always open to any ideas, concerns and questions. We believe that everyone should have pride in their work, taking full ownership of it and its impact. That's why everyone who joins Duffel owns a share of the company. We are an equal opportunities employer. We believe that the key to our success is employing a diverse team, that's why recruitment decisions are only based on your experience and skills. We value your ability to problem solve and build amazing things so we welcome applications for everyone - regardless of age, sex, disability, sexual orientation, race, religion or belief.
Apr 22, 2026
Full time
Customer Success at Duffel If you have a passion for managing strategic customer relationships then this may be the role for you. Duffel is hiring a Head of Customer Success to maximise our customers' use of Duffel's technology. You will analyse customer performance, uncover growth opportunities, and lead executive business reviews while partnering closely with Customer Success Managers (CSM's) and Customer Success Engineers (CSE's) - operating as a hands on leader who actively supports complex customer engagements when required. You will collaborate with cross functional orgs across Duffel including Product, Engineering, Finance, and Travel Operations to ensure a superior customer experience overall. What we're looking for in you 10+ years of experience in Customer Success, with at least 5 years in a leadership role (Director/Head of CS), preferably in a product led growth environment. Experience in building, scaling, and leading high performing customer success teams. Experience in overseeing all stages of the customer lifecycle from onboarding and implementation, to ongoing adoption, value realisation, and partnership with sales on upsells and/or renewals. Strong analytical skills: you enjoy digging into data to find insights and drive strategy. Track record of expanding/growing customer relationships and reducing customer churn. Experience working in cross functional teams and continuously delivering feedback to shape roadmaps and influence sales strategy. Excellent communication skills, with the ability to express complex business and technology issues in a clear way. Additional European languages are a plus! Bonus: Experience operating within travel and other regulated industries (e.g., financial services), with an understanding of compliance driven environments. What you will do Develop and own the end to end customer success strategy. Design, implement, and optimise scalable processes, playbooks, and systems for customer success. Establish and monitor key customer success KPIs and metrics. Provide product and commercial performance reports to improve and grow customer use of Duffel's solutions. Build and maintain strong relationships with key customer stakeholders, especially at the executive level, to ensure long term partnerships and alignment on strategic objectives. Champion customer needs within Duffel to inform our cross org strategies and roadmaps. Occasionally attend industry events such as conventions, panels, and forums to grow Duffel brand awareness. What you can expect from us We're dedicated to your personal growth. Our environment is comfortable physically, but also in that our ears are always open to any ideas, concerns and questions. We believe that everyone should have pride in their work, taking full ownership of it and its impact. That's why everyone who joins Duffel owns a share of the company. We are an equal opportunities employer. We believe that the key to our success is employing a diverse team, that's why recruitment decisions are only based on your experience and skills. We value your ability to problem solve and build amazing things so we welcome applications for everyone - regardless of age, sex, disability, sexual orientation, race, religion or belief.
Global Technology Solutions Ltd
Watford, Hertfordshire
New Business ITSM Sales Executive/ITSM Solutions Sales Location: Hybrid - Watford (3 days per week in office) Type: Full-time Salary: £60,000 - £80,000 + Commission (OTE £120,000 - £150,000) About the Role We are looking for a high-performing New Business ITSM Sales Executive with a strong track record in IT Service Management (ITSM) solution sales. This is a true hunter role , focused on driving new business growth through proactive prospecting, consultative selling, and strategic relationship building across Managed Service Providers (MSPs) and enterprise organisations. You will use your ITSM expertise to understand customer challenges, articulate value, and position our solutions as a trusted extension of their IT operations. This is a great opportunity to join a fast-growing international organisation and play a key role in expanding our presence across the ITSM landscape. Key Responsibilities New Business Development & Lead Generation Drive new logo acquisition through outbound prospecting, targeted campaigns, and networking Identify and engage decision-makers across IT, Operations, and Service Management Qualify, nurture, and convert leads using a consultative, value-led approach Leverage CRM and sales tools such as HubSpot, Salesforce, and LinkedIn Sales Navigator Solution Sales & Deal Management Lead discovery sessions to understand customer ITSM challenges and requirements Deliver tailored demos, presentations, and proposals aligned to business needs Manage complex, multi-stakeholder sales cycles effectively Own the full sales life cycle from prospecting through to close and handover Position solutions as strategic partnerships that enhance service delivery and efficiency Industry Expertise & Collaboration Maintain knowledge of ITSM platforms (eg, ServiceNow, BMC, Freshservice, Jira Service Management) Share customer insights to support go-to-market and product strategies Collaborate with Marketing, Product, and Partner teams Maintain accurate pipeline management and forecasting What We're Looking For Required Experience & Skills Proven success in new business ("hunter") sales within ITSM or IT services environments Experience selling ITSM solutions or services Strong understanding of managed services and recurring revenue models Experience managing complex B2B sales cycles Excellent communication, presentation, and consultative selling skills Self-motivated, results-driven, and accountable Desirable Knowledge of ITSM frameworks such as ITIL or SIAM Additional Information Headquartered in Finland, with a 1-week onboarding and culture immersion at HQ Global offices across London, Finland, USA, and Germany Collaborative, growth-focused environment with strong autonomy and support
Apr 22, 2026
Full time
New Business ITSM Sales Executive/ITSM Solutions Sales Location: Hybrid - Watford (3 days per week in office) Type: Full-time Salary: £60,000 - £80,000 + Commission (OTE £120,000 - £150,000) About the Role We are looking for a high-performing New Business ITSM Sales Executive with a strong track record in IT Service Management (ITSM) solution sales. This is a true hunter role , focused on driving new business growth through proactive prospecting, consultative selling, and strategic relationship building across Managed Service Providers (MSPs) and enterprise organisations. You will use your ITSM expertise to understand customer challenges, articulate value, and position our solutions as a trusted extension of their IT operations. This is a great opportunity to join a fast-growing international organisation and play a key role in expanding our presence across the ITSM landscape. Key Responsibilities New Business Development & Lead Generation Drive new logo acquisition through outbound prospecting, targeted campaigns, and networking Identify and engage decision-makers across IT, Operations, and Service Management Qualify, nurture, and convert leads using a consultative, value-led approach Leverage CRM and sales tools such as HubSpot, Salesforce, and LinkedIn Sales Navigator Solution Sales & Deal Management Lead discovery sessions to understand customer ITSM challenges and requirements Deliver tailored demos, presentations, and proposals aligned to business needs Manage complex, multi-stakeholder sales cycles effectively Own the full sales life cycle from prospecting through to close and handover Position solutions as strategic partnerships that enhance service delivery and efficiency Industry Expertise & Collaboration Maintain knowledge of ITSM platforms (eg, ServiceNow, BMC, Freshservice, Jira Service Management) Share customer insights to support go-to-market and product strategies Collaborate with Marketing, Product, and Partner teams Maintain accurate pipeline management and forecasting What We're Looking For Required Experience & Skills Proven success in new business ("hunter") sales within ITSM or IT services environments Experience selling ITSM solutions or services Strong understanding of managed services and recurring revenue models Experience managing complex B2B sales cycles Excellent communication, presentation, and consultative selling skills Self-motivated, results-driven, and accountable Desirable Knowledge of ITSM frameworks such as ITIL or SIAM Additional Information Headquartered in Finland, with a 1-week onboarding and culture immersion at HQ Global offices across London, Finland, USA, and Germany Collaborative, growth-focused environment with strong autonomy and support
