An Institute in London are seeking a CRM Officer to lead the management of their ticketing system, support colleagues with training, undertake internal fixes and to liaise with their external technical team. This role is pivotal in managing and improving their CRM systems and processes, building good internal and external relationships and highlighting developments and improvements to improve internal ways of working. Key Responsibilities: CRM Management & Data Integrity: Management of the CRM ticketing system. Reviewing requests and triaging them, undertaking non-technical internal fixes Working with external technical suppliers to manage technical tickets, deadlines and any issues Manage the integrity of data within the CRM, undertaking regular data reviews, de-duplications and cleansing processes Manage permissions Training of new starters and existing staff, undertaking 1-2-1 training and group sessions Develop and generate reports, dashboards, and visualisations to track key performance indicators (KPIs) and business metrics. To develop and run robust testing regimes to ensure automated processes are fit for purpose and meet business needs Being the first point of contact for staff and external suppliers Process Improvement & Automation: Analyse inefficiencies in current business workflows and identify CRM optimisation opportunities. Develop process maps, streamline workflows, manage user permissions, and implement automation to enhance overall operational efficiency. Development of CRM policies to ensure consistency and compliance. Maintain system performance, addressing inefficiencies whilst aligning CRM governance with organisational goals. Experience Required Knowledge of data management, system integration, automation processes (Databases, Power Apps) and AI technology. Advanced Excel skills and familiarity with other business systems ( LMS, CMS, etc.) SQL expertise Understanding of GDPR compliance and data governance Experience of working with Dynamics 365 CRM and having an understanding of the back-end design Strong analytical and problem-solving skills for driving impactful solutions Having the ability to foresee system improvements that will benefit ways of working Management of a ticketing system Delivery of CRM training to staff and development of training guides
Apr 25, 2026
Contractor
An Institute in London are seeking a CRM Officer to lead the management of their ticketing system, support colleagues with training, undertake internal fixes and to liaise with their external technical team. This role is pivotal in managing and improving their CRM systems and processes, building good internal and external relationships and highlighting developments and improvements to improve internal ways of working. Key Responsibilities: CRM Management & Data Integrity: Management of the CRM ticketing system. Reviewing requests and triaging them, undertaking non-technical internal fixes Working with external technical suppliers to manage technical tickets, deadlines and any issues Manage the integrity of data within the CRM, undertaking regular data reviews, de-duplications and cleansing processes Manage permissions Training of new starters and existing staff, undertaking 1-2-1 training and group sessions Develop and generate reports, dashboards, and visualisations to track key performance indicators (KPIs) and business metrics. To develop and run robust testing regimes to ensure automated processes are fit for purpose and meet business needs Being the first point of contact for staff and external suppliers Process Improvement & Automation: Analyse inefficiencies in current business workflows and identify CRM optimisation opportunities. Develop process maps, streamline workflows, manage user permissions, and implement automation to enhance overall operational efficiency. Development of CRM policies to ensure consistency and compliance. Maintain system performance, addressing inefficiencies whilst aligning CRM governance with organisational goals. Experience Required Knowledge of data management, system integration, automation processes (Databases, Power Apps) and AI technology. Advanced Excel skills and familiarity with other business systems ( LMS, CMS, etc.) SQL expertise Understanding of GDPR compliance and data governance Experience of working with Dynamics 365 CRM and having an understanding of the back-end design Strong analytical and problem-solving skills for driving impactful solutions Having the ability to foresee system improvements that will benefit ways of working Management of a ticketing system Delivery of CRM training to staff and development of training guides
Working for a large organisation you will be part of an experienced team of Payroll Officers processing payroll for thousands of monthly paid employees. Client Details An equal opportunities employers who are committed to the continual training and development of their employees. They offer a generous holiday and benefits package to ensure team members receive the right work life balance. Description Duties and tasks of Payroll Officer: Responsible for the delivery of complex payroll, pensions and reconciliations across the Group Work closely with the Payroll Manager to support the development of payroll process improvements, integration's and automation's, assist on queries from internal stakeholders and collaborate on ad hoc projects. Input and process HR and payroll data in a timely and accurate manner to ensure continual SLA adherence and resolve and provide advice and guidance on payroll queries from employees, HMRC, and other 3rd parties Calculating a variety of changes to pay including, overtime, weekending, bank holiday rates etc Raising risks, issues and discrepancies in good time and work to find resolutions Ensure all payroll related payments are processed and reported and pension contributions for the various company schemes is uploaded within deadlines. Resolving pay queries and advise of payroll legislation Work with finance to ensure costing and accounts balances to minimise risk Profile The successful Payroll Officer will have: Ability to analyse large volume payrolls Experience processing monthly payroll Pension reconciliations Excellent analysis skills and attention to detail Job Offer Family and friends benefits Enhanced maternity, sick and paternity pay 28 days holiday plus bank holidays Flexible working/ start/ finish times Excellent pension scheme Life assurance cover Mental Health services Long service awards Salary sacrifice schemes Access to loans, cash schemes, charitable days out
Oct 03, 2025
Full time
Working for a large organisation you will be part of an experienced team of Payroll Officers processing payroll for thousands of monthly paid employees. Client Details An equal opportunities employers who are committed to the continual training and development of their employees. They offer a generous holiday and benefits package to ensure team members receive the right work life balance. Description Duties and tasks of Payroll Officer: Responsible for the delivery of complex payroll, pensions and reconciliations across the Group Work closely with the Payroll Manager to support the development of payroll process improvements, integration's and automation's, assist on queries from internal stakeholders and collaborate on ad hoc projects. Input and process HR and payroll data in a timely and accurate manner to ensure continual SLA adherence and resolve and provide advice and guidance on payroll queries from employees, HMRC, and other 3rd parties Calculating a variety of changes to pay including, overtime, weekending, bank holiday rates etc Raising risks, issues and discrepancies in good time and work to find resolutions Ensure all payroll related payments are processed and reported and pension contributions for the various company schemes is uploaded within deadlines. Resolving pay queries and advise of payroll legislation Work with finance to ensure costing and accounts balances to minimise risk Profile The successful Payroll Officer will have: Ability to analyse large volume payrolls Experience processing monthly payroll Pension reconciliations Excellent analysis skills and attention to detail Job Offer Family and friends benefits Enhanced maternity, sick and paternity pay 28 days holiday plus bank holidays Flexible working/ start/ finish times Excellent pension scheme Life assurance cover Mental Health services Long service awards Salary sacrifice schemes Access to loans, cash schemes, charitable days out
Working for a large organisation you will be part of an experienced team of Payroll Officers processing payroll for thousands of monthly paid employees. Client Details An equal opportunities employers who are committed to the continual training and development of their employees. They offer a generous holiday and benefits package to ensure team members receive the right work life balance. Description Duties and tasks of Payroll Officer: Responsible for the delivery of complex payroll, pensions and reconciliations across the Group Work closely with the Payroll Manager to support the development of payroll process improvements, integration's and automation's, assist on queries from internal stakeholders and collaborate on ad hoc projects. Input and process HR and payroll data in a timely and accurate manner to ensure continual SLA adherence and resolve and provide advice and guidance on payroll queries from employees, HMRC, and other 3rd parties Calculating a variety of changes to pay including, overtime, weekending, bank holiday rates etc Raising risks, issues and discrepancies in good time and work to find resolutions Ensure all payroll related payments are processed and reported and pension contributions for the various company schemes is uploaded within deadlines. Resolving pay queries and advise of payroll legislation Work with finance to ensure costing and accounts balances to minimise risk Profile The successful Payroll Officer will have: Ability to analyse large volume payrolls Experience processing monthly payroll Pension reconciliations Excellent analysis skills and attention to detail Job Offer Family and friends benefits Enhanced maternity, sick and paternity pay 28 days holiday plus bank holidays Flexible working/ start/ finish times Excellent pension scheme Life assurance cover Mental Health services Long service awards Salary sacrifice schemes Access to loans, cash schemes, charitable days out
Sep 22, 2025
Full time
Working for a large organisation you will be part of an experienced team of Payroll Officers processing payroll for thousands of monthly paid employees. Client Details An equal opportunities employers who are committed to the continual training and development of their employees. They offer a generous holiday and benefits package to ensure team members receive the right work life balance. Description Duties and tasks of Payroll Officer: Responsible for the delivery of complex payroll, pensions and reconciliations across the Group Work closely with the Payroll Manager to support the development of payroll process improvements, integration's and automation's, assist on queries from internal stakeholders and collaborate on ad hoc projects. Input and process HR and payroll data in a timely and accurate manner to ensure continual SLA adherence and resolve and provide advice and guidance on payroll queries from employees, HMRC, and other 3rd parties Calculating a variety of changes to pay including, overtime, weekending, bank holiday rates etc Raising risks, issues and discrepancies in good time and work to find resolutions Ensure all payroll related payments are processed and reported and pension contributions for the various company schemes is uploaded within deadlines. Resolving pay queries and advise of payroll legislation Work with finance to ensure costing and accounts balances to minimise risk Profile The successful Payroll Officer will have: Ability to analyse large volume payrolls Experience processing monthly payroll Pension reconciliations Excellent analysis skills and attention to detail Job Offer Family and friends benefits Enhanced maternity, sick and paternity pay 28 days holiday plus bank holidays Flexible working/ start/ finish times Excellent pension scheme Life assurance cover Mental Health services Long service awards Salary sacrifice schemes Access to loans, cash schemes, charitable days out
