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global head of workplace property strategy
General Manager
Career Choices Dewis Gyrfa Ltd Manchester, Lancashire
With a proven track record in branded hotel operations, you will lead from the front, maximising financial returns, elevating guest experiences and living the voco brand. This role reports to the Regional General Manager. About the Role You are accountable for delivering exceptional results across people, profit, and guest experience. Through strategic leadership and solution-driven decision making, you will ensure all revenue, market share, and brand standards are consistently exceeded. Duties include: Leading and developing Heads of Department to create a high-performing, highly engaged team. Setting and delivering annual budgets, capital plans and sales & marketing strategies to achieve ambitious financial targets. Analysing performance metrics to maximise market share, RevPAR, and profit margins while controlling costs. Acting as a brand ambassador. Ensuring compliance with brand and service standards, and building our profile in the local market. Driving guest satisfaction through innovative service enhancements and proactive feedback engagement. Maintaining property standards, asset value, and compliance with health, safety, licensing, and environmental responsibilities. Leading community engagement initiatives that strengthen our local presence and corporate social responsibility. About You You are a commercially minded hotel leader with a flair for people, performance, and brand growth. You can switch between empowering your team and taking decisive action when required, and you thrive in a fast-paced, results-oriented environment. We're looking for: Proven hotel leadership in a branded environment with measurable success in revenue growth, sales strategy, and market share gains. Strong commercial and financial acumen: Able to analyse data, spot opportunities, and drive profitability. Brand and reputation builder: Experienced in positioning a hotel in the market and enhancing employer brand. Solution-driven leadership style: Calm under pressure, clear in direction, and quick to implement effective solutions. Exceptional people skills: Experienced in succession planning, team engagement, and talent development. Customer focus: Committed to delivering exceptional guest satisfaction and repeat business. Benefits Our rewards package includes: Discounted hotel stays around the globe, with food and beverage discounts Attractive discounts across many major retailers, restaurants, and events. FREE and UNLIMITED access to our Leisure Clubs (gym, pool, steam rooms). Personal and career development Round the clock access to the Employee Assistance programme, offering mental health and wellbeing support, financial and legal advice. Next Steps A member of our recruitment team will be in touch to arrange a 15-minute phone conversation with shortlisted candidates. This will be an opportunity to learn more about the role and for us to understand your experience in more detail. If successful at this stage, you will be invited to meet with the Regional General Manager. We review applications as they come in, so apply early to avoid missing out. We may close the role once we've found the right person. Who are Kew Green Hotels? Kew Green Hotels is one of the UK's leading hotel management companies, operating a diverse portfolio of global brands. We're a people-driven business that's passionate about performance, guest experience, and creating hotels and teams that make us proud. Learn more about who we are and what drives us at . At Kew Green Hotels, we're committed to creating an inclusive workplace where everyone can thrive. If you need any adjustments during the recruitment process, just let us know at - we're here to support you.
May 02, 2026
Full time
With a proven track record in branded hotel operations, you will lead from the front, maximising financial returns, elevating guest experiences and living the voco brand. This role reports to the Regional General Manager. About the Role You are accountable for delivering exceptional results across people, profit, and guest experience. Through strategic leadership and solution-driven decision making, you will ensure all revenue, market share, and brand standards are consistently exceeded. Duties include: Leading and developing Heads of Department to create a high-performing, highly engaged team. Setting and delivering annual budgets, capital plans and sales & marketing strategies to achieve ambitious financial targets. Analysing performance metrics to maximise market share, RevPAR, and profit margins while controlling costs. Acting as a brand ambassador. Ensuring compliance with brand and service standards, and building our profile in the local market. Driving guest satisfaction through innovative service enhancements and proactive feedback engagement. Maintaining property standards, asset value, and compliance with health, safety, licensing, and environmental responsibilities. Leading community engagement initiatives that strengthen our local presence and corporate social responsibility. About You You are a commercially minded hotel leader with a flair for people, performance, and brand growth. You can switch between empowering your team and taking decisive action when required, and you thrive in a fast-paced, results-oriented environment. We're looking for: Proven hotel leadership in a branded environment with measurable success in revenue growth, sales strategy, and market share gains. Strong commercial and financial acumen: Able to analyse data, spot opportunities, and drive profitability. Brand and reputation builder: Experienced in positioning a hotel in the market and enhancing employer brand. Solution-driven leadership style: Calm under pressure, clear in direction, and quick to implement effective solutions. Exceptional people skills: Experienced in succession planning, team engagement, and talent development. Customer focus: Committed to delivering exceptional guest satisfaction and repeat business. Benefits Our rewards package includes: Discounted hotel stays around the globe, with food and beverage discounts Attractive discounts across many major retailers, restaurants, and events. FREE and UNLIMITED access to our Leisure Clubs (gym, pool, steam rooms). Personal and career development Round the clock access to the Employee Assistance programme, offering mental health and wellbeing support, financial and legal advice. Next Steps A member of our recruitment team will be in touch to arrange a 15-minute phone conversation with shortlisted candidates. This will be an opportunity to learn more about the role and for us to understand your experience in more detail. If successful at this stage, you will be invited to meet with the Regional General Manager. We review applications as they come in, so apply early to avoid missing out. We may close the role once we've found the right person. Who are Kew Green Hotels? Kew Green Hotels is one of the UK's leading hotel management companies, operating a diverse portfolio of global brands. We're a people-driven business that's passionate about performance, guest experience, and creating hotels and teams that make us proud. Learn more about who we are and what drives us at . At Kew Green Hotels, we're committed to creating an inclusive workplace where everyone can thrive. If you need any adjustments during the recruitment process, just let us know at - we're here to support you.
Vice President of Strategy, Data Services
Elsevier
. About LexisNexis Risk Solutions LexisNexis(R) Risk Solutions provides customers with innovative technologies, information-based analytics, decisioning tools and data management services that help them solve problems, make better decisions, stay compliant, reduce risk and improve operations. We meet the needs of our customers every day and serve a variety of segments: Financial Services, Collections and Payments, Insurance, Government, Healthcare, Commodities, Aviation, Human Resources and Tax. Data Services delivers trusted data and insights to power decisions that enable organisations and professions to confidently transform and shape their rapidly evolving world. Currently serving Commodities, Aviation, Human Resources and Tax markets, we are passionate about having a positive influence on those markets that are dynamically changing and enhancing society. The collective power of our data, insights, platforms and people, create impact at scale.Our customers trust in us is the key to our success, driven by decades of expertise and a track record of constant innovation. This trusted expertise enables the very best business decisions to improve the use of the world's most critical resources, make workplaces better, tax easier, and make the use of aviation and property more sustainable. The opportunity The world around us is changing faster than ever with markets, technology and customer expectations evolving at speed. As VP of Strategy for Data Services, you will own and drive the strategic agenda across our markets. Operating as a trusted adviser to executive leadership you will define where to play and how to win, translate strategy into clear priorities to maximise business opportunity, and ensure disciplined execution that delivers sustainable growth and long-term value creation. Key Accountabilities Developing the business strategy for the group Act as a trusted strategic advisor to the executive team and senior leaders, partnering to shape the strategic direction of the Data Services businesses: framing critical strategic questions, trends, technologies and evolving market needs to drive structuring decision-making Translate strategy into clear strategic choices, investment priorities and measurable outcomes, enabling leadership teams to act decisively Translate strategy into clear strategic choices, investment priorities and measurable outcomes, enabling leadership teams to act decisively Develop and lead a high performing strategy team and capability across the businesses, setting standards for analytical rigour and strategic thinking Growth, M&A & Ecosystem Strategy Identify and evaluate new growth opportunities within our core segments, adjacencies and emerging digital ecosystems. Helping to evolve our product strategies and business models to meet changing customer needs Build and manage a cross Data Services M&A pipeline, working closely across brands, with RELX corporate finance and Risk M&A teams Develop and lead strategic initiatives across the portfolio, both enterprise wide and within each segment organisation, such as entry into adjacent segments/markets, commercial strategy and portfolio prioritisation. Evaluating strategic partnerships, acquisitions and divestments Understand where each segment can maximise its opportunity in the data ecosystems in which they operate to enhance customer engagement and commercial outcomes Market and Customer Develop a deep, data and relationship-driven understanding of market fundamentals, including customer workflows, current value, unmet needs, market sizing, competitive positioning, regional differentiation and business models. Ensuring a data-driven deep understanding of our customers and the value we deliver Develop and lead a high performing strategy team and capability across the businesses, setting standards for analytical rigour and strategic thinking Ensure our strategic plans are based on solid market intelligence and customer insights Deepen our understanding of key drivers and barriers in each segment, informing our strategic planning Stay ahead of new market, technology and other trends to consider business opportunities, risks and impact. Conduct regular strategic reviews of key projects and performance. Establish data-driven progress measures for executing our strategies. Track the execution of our strategies, surface issues to address and course-correct as needed Qualifications, skills & experience Experience and qualifications Significant experience in senior strategy roles within data, technology, analytics, information services, or related B2B information organisations Proven track record of developing and executing growth strategies in complex, multi product or multisector environments to exceed plan Demonstrated capability to drive decisions strategically, analytically and thoughtfully. A self-starter with ability to balance numerous initiatives simultaneously Demonstrated ability to evolve business and commercial models (e.g. operating models, pricing, packaging, routes to market and partnership constructs) in line with strategic direction and portfolio priorities Deep understanding of data and analytics business models, including platform economics, scaling and value creation Strong financial acumen with the ability to link strategy to commercial performance and capital allocation Extensive experience of M&A, strategic alliances and detailed commercial negotiations Leadership & influence Strong financial acumen with the ability to link strategy to commercial performance and capital allocation Excellent communication skills and ability to influence people at all levels across all disciplines to ensure successful outcomes (both internally & externally) Strong financial acumen with the ability to link strategy to commercial performance and capital allocation Proven track record of driving cross functional alignment with demonstrated success at defining an agenda despite inherent conflicting opinions, demands, and priorities Strong financial acumen with the ability to link strategy to commercial performance and capital allocation Curious and willing to ask questions to challenge the status quo in order to provide improved customer, employee and business outcomes Strong and demonstrated experience in effective negotiations We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click to access benefits specific to your location. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our or please contact 1-. Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams . Please read our .We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. USA Job Seekers: . Own and lead the development of portfolio level strategy and operating plans for Data Services and in each business segment to drive innovation and increase both scale and customer value Own the creation, evolution, communication and execution of group and segment vision and purpose along with strategic goals to exceed both short, and long term, business objectivesElsevier is a global leader in advanced information and decision support for science and healthcare. We believe that by working together with the communities we
Apr 30, 2026
Full time
. About LexisNexis Risk Solutions LexisNexis(R) Risk Solutions provides customers with innovative technologies, information-based analytics, decisioning tools and data management services that help them solve problems, make better decisions, stay compliant, reduce risk and improve operations. We meet the needs of our customers every day and serve a variety of segments: Financial Services, Collections and Payments, Insurance, Government, Healthcare, Commodities, Aviation, Human Resources and Tax. Data Services delivers trusted data and insights to power decisions that enable organisations and professions to confidently transform and shape their rapidly evolving world. Currently serving Commodities, Aviation, Human Resources and Tax markets, we are passionate about having a positive influence on those markets that are dynamically changing and enhancing society. The collective power of our data, insights, platforms and people, create impact at scale.Our customers trust in us is the key to our success, driven by decades of expertise and a track record of constant innovation. This trusted expertise enables the very best business decisions to improve the use of the world's most critical resources, make workplaces better, tax easier, and make the use of aviation and property more sustainable. The opportunity The world around us is changing faster than ever with markets, technology and customer expectations evolving at speed. As VP of Strategy for Data Services, you will own and drive the strategic agenda across our markets. Operating as a trusted adviser to executive leadership you will define where to play and how to win, translate strategy into clear priorities to maximise business opportunity, and ensure disciplined execution that delivers sustainable growth and long-term value creation. Key Accountabilities Developing the business strategy for the group Act as a trusted strategic advisor to the executive team and senior leaders, partnering to shape the strategic direction of the Data Services businesses: framing critical strategic questions, trends, technologies and evolving market needs to drive structuring decision-making Translate strategy into clear strategic choices, investment priorities and measurable outcomes, enabling leadership teams to act decisively Translate strategy into clear strategic choices, investment priorities and measurable outcomes, enabling leadership teams to act decisively Develop and lead a high performing strategy team and capability across the businesses, setting standards for analytical rigour and strategic thinking Growth, M&A & Ecosystem Strategy Identify and evaluate new growth opportunities within our core segments, adjacencies and emerging digital ecosystems. Helping to evolve our product strategies and business models to meet changing customer needs Build and manage a cross Data Services M&A pipeline, working closely across brands, with RELX corporate finance and Risk M&A teams Develop and lead strategic initiatives across the portfolio, both enterprise wide and within each segment organisation, such as entry into adjacent segments/markets, commercial strategy and portfolio prioritisation. Evaluating strategic partnerships, acquisitions and divestments Understand where each segment can maximise its opportunity in the data ecosystems in which they operate to enhance customer engagement and commercial outcomes Market and Customer Develop a deep, data and relationship-driven understanding of market fundamentals, including customer workflows, current value, unmet needs, market sizing, competitive positioning, regional differentiation and business models. Ensuring a data-driven deep understanding of our customers and the value we deliver Develop and lead a high performing strategy team and capability across the businesses, setting standards for analytical rigour and strategic thinking Ensure our strategic plans are based on solid market intelligence and customer insights Deepen our understanding of key drivers and barriers in each segment, informing our strategic planning Stay ahead of new market, technology and other trends to consider business opportunities, risks and impact. Conduct regular strategic reviews of key projects and performance. Establish data-driven progress measures for executing our strategies. Track the execution of our strategies, surface issues to address and course-correct as needed Qualifications, skills & experience Experience and qualifications Significant experience in senior strategy roles within data, technology, analytics, information services, or related B2B information organisations Proven track record of developing and executing growth strategies in complex, multi product or multisector environments to exceed plan Demonstrated capability to drive decisions strategically, analytically and thoughtfully. A self-starter with ability to balance numerous initiatives simultaneously Demonstrated ability to evolve business and commercial models (e.g. operating models, pricing, packaging, routes to market and partnership constructs) in line with strategic direction and portfolio priorities Deep understanding of data and analytics business models, including platform economics, scaling and value creation Strong financial acumen with the ability to link strategy to commercial performance and capital allocation Extensive experience of M&A, strategic alliances and detailed commercial negotiations Leadership & influence Strong financial acumen with the ability to link strategy to commercial performance and capital allocation Excellent communication skills and ability to influence people at all levels across all disciplines to ensure successful outcomes (both internally & externally) Strong financial acumen with the ability to link strategy to commercial performance and capital allocation Proven track record of driving cross functional alignment with demonstrated success at defining an agenda despite inherent conflicting opinions, demands, and priorities Strong financial acumen with the ability to link strategy to commercial performance and capital allocation Curious and willing to ask questions to challenge the status quo in order to provide improved customer, employee and business outcomes Strong and demonstrated experience in effective negotiations We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click to access benefits specific to your location. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our or please contact 1-. Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams . Please read our .We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. USA Job Seekers: . Own and lead the development of portfolio level strategy and operating plans for Data Services and in each business segment to drive innovation and increase both scale and customer value Own the creation, evolution, communication and execution of group and segment vision and purpose along with strategic goals to exceed both short, and long term, business objectivesElsevier is a global leader in advanced information and decision support for science and healthcare. We believe that by working together with the communities we
Learning & Development Programme Lead - 12 month Fixed Term Contract
Knight Frank Group
Who are we Founded in 1896, Knight Frank was registered as Knight Frank LLP a Limited Liability Partnership, on 3 November 2003, registered in England & Wales at 55 Baker Street, London, W1U 8AN with the registered number of OC305934. Headquartered in London, UK, Knight Frank is one of the world's leading independent real estate consultancies. We work responsibly in partnership to enhance people's lives and environments in over 50 Markets, 600+ Offices, 20,000+ People, 1 Global Network. At the heart of all we do are our Clients. A relationship built on trust is vital. As trusted partners in property, we act with integrity and care, understanding our clients' unique needs and consistently thinking about the bigger picture to provide personalised, clear and considered advice across all areas of property. Through our deep understanding of key markets and sectors - both emerging and established - we are dedicated to meeting and exceeding their property goals.A true partnership is a balanced one, and our People are passionate about, and committed to, making our business inclusive and diverse. We give every individual the space and opportunity to perform at their best and be recognised for the immense value they bring. We empower everyone to have autonomy in their role and encourage them to use their voice in how we can make a positive impact as a firm and shape the future of real estate, the built environment and the impact on the communities we serve. Our collaborative and engaged teams provide excellent and dedicated client service. In our workplace, opinions are respected, everyone is invited to contribute to the success of our business and innovation, and new ideas are celebrated.In 2021 we celebrated our 125th anniversary and set out Our Desired Future, cemented in three pillars: People Potential, Client Centricity and always Creating our Future, together. Learn more about what sets us apart . About The Role Role Purpose The Learning & Development Programme Lead plays a pivotal role in delivering Knight Frank's new learning strategy. The role, a 12 month Fixed Term Contract, will focus will be on operational delivery i.e. vendor discovery and management, program execution and support, and acting as the link between Knight Frank, Procurement, and external learning partners as we design, build, and launch our new learning portfolio.This role is critical in ensuring learning at Knight Frank is high quality, scalable, business aligned, and fully integrated into the firm's talent and culture priorities, unlocking the potential of all our people, fostering inclusion and belonging, and strengthening our ability to deliver for our clients. Skills & Experience Experience leading, managing, or coordinating large scale programmes or transformation initiatives Strong project management capability with excellent organisational skills and high attention to detail Knowledge of the end-to-end Instructional Design process (Theory, needs analysis, best practices, trends, evaluating impact, learning technology, etc.) and the ability to apply this knowledge Experience designing and/or delivering via a variety of learning modalities (Blended Learning, Experiential Design, Flipped Classroom, Multimedia, ILT/VILT, etc.) Experience managing and maintaining learning programmes and scaling delivery through train the trainer models Experience with digital learning technology and platforms LMS administration experience (Workday preferred but not essential Proven experience curating, working with, and managing external vendors or partners Strong business acumen, with the ability to understand business priorities, commercial drivers, and operational realities, and align learning solutions accordingly Experience building clear, evidence based business cases, including articulating value, trade offs, risks, and return on investment Strong consultative and stakeholder management capability, with the confidence to operate as a trusted advisor - diagnosing problems, framing options, and using insight, process, and judgement to influence decisions and challenge thinking at all levels Experience gathering user feedback through surveys, focus groups, or direct facilitation Strong analytical and data literacy skills, able to translate learning metrics and KPIs into clear business insights and narratives that diagnose issues, reveal cultural and performance impact, guide decisions, and demonstrate value. Ability to champion new initiatives, bringing people along the journey and supporting adoption Agile and adaptable to last minute pivots and timeline changes; comfortable working with ambiguity or incomplete/changing information Curious, open minded, and ready to learn, with the ability to look ahead, ask questions, and adapt to change with creativity, resilience, and flexibility Growth mindset and an eagerness to build subject matter expertise through hands on experience A strong commitment to belonging and inclusion across all initiatives, designing learning experiences that are accessible, fair, and responsive to diverse backgrounds, perspectives, and career stages. Key Responsibilities Vendor Discovery, Evaluation & Selection Lead vendor discovery, evaluation, and selection in partnership with Procurement. Translate learning priorities into requirements, criteria, and decision frameworks. Partner with Procurement to run structured discovery processes including market scans, demos, deep dives, and comparative evaluation. Produce high quality documentation, recommendations, and evidence based assessments. Vendor Onboarding & Partnership Management Act as day to day operational lead with external learning providers. Ensure providers deliver against Knight Frank learning principles, design standards, and strategic intent. Establish clear feedback loops and manage vendor performance, risks, and dependencies. Program Delivery & Governance Own project plans, milestones, governance, and cross functional coordination for assigned learning pillars. Track timelines, risks, dependencies, build phases, and readiness activities. Ensure learning solutions meet experience, quality, and scalability standards. Pilots, Go Live & Continuous Improvement Coordinate pilot sessions, gather and synthesise feedback, and work with vendors to implement refinements. Support successful go lives, ensuring logistics, comms, content, and stakeholders are aligned. Capture lessons learned and apply insights to future design and delivery cycles. Represent the "learning lens" in discussions, constructively challenging approaches to ensure quality. Scaling Learning through Expanded Ownership Identify and coordinate with subject matter experts across the business to translate their knowledge into focused, bite sized learning experiences (i.e. short sessions, webinars, lunch and learns, office hours, etc.). Support SMEs to design and deliver these sessions effectively by providing structure, facilitation guidance, and supporting materials, and manage delivery in partnership with relevant leaders. Create reusable resources, facilitator notes, and practical reference materials to ensure learning can be sustained and scaled beyond the original SME.We're looking for someone who thrives in fast-moving, evolving environments and brings a modern, commercial approach to learning. You'll be at your best if you: Are comfortable working with ambiguity and shifting priorities, using judgment rather than rigid frameworks Bring a creative, forward-thinking approach to learning, leveraging technology and new ways of building skills Can confidently influence and challenge stakeholders, building buy-in and driving change across the business Balance independence with collaboration - comfortable taking ownership while working closely with others Show credibility and authenticity, building
Apr 28, 2026
Full time
Who are we Founded in 1896, Knight Frank was registered as Knight Frank LLP a Limited Liability Partnership, on 3 November 2003, registered in England & Wales at 55 Baker Street, London, W1U 8AN with the registered number of OC305934. Headquartered in London, UK, Knight Frank is one of the world's leading independent real estate consultancies. We work responsibly in partnership to enhance people's lives and environments in over 50 Markets, 600+ Offices, 20,000+ People, 1 Global Network. At the heart of all we do are our Clients. A relationship built on trust is vital. As trusted partners in property, we act with integrity and care, understanding our clients' unique needs and consistently thinking about the bigger picture to provide personalised, clear and considered advice across all areas of property. Through our deep understanding of key markets and sectors - both emerging and established - we are dedicated to meeting and exceeding their property goals.A true partnership is a balanced one, and our People are passionate about, and committed to, making our business inclusive and diverse. We give every individual the space and opportunity to perform at their best and be recognised for the immense value they bring. We empower everyone to have autonomy in their role and encourage them to use their voice in how we can make a positive impact as a firm and shape the future of real estate, the built environment and the impact on the communities we serve. Our collaborative and engaged teams provide excellent and dedicated client service. In our workplace, opinions are respected, everyone is invited to contribute to the success of our business and innovation, and new ideas are celebrated.In 2021 we celebrated our 125th anniversary and set out Our Desired Future, cemented in three pillars: People Potential, Client Centricity and always Creating our Future, together. Learn more about what sets us apart . About The Role Role Purpose The Learning & Development Programme Lead plays a pivotal role in delivering Knight Frank's new learning strategy. The role, a 12 month Fixed Term Contract, will focus will be on operational delivery i.e. vendor discovery and management, program execution and support, and acting as the link between Knight Frank, Procurement, and external learning partners as we design, build, and launch our new learning portfolio.This role is critical in ensuring learning at Knight Frank is high quality, scalable, business aligned, and fully integrated into the firm's talent and culture priorities, unlocking the potential of all our people, fostering inclusion and belonging, and strengthening our ability to deliver for our clients. Skills & Experience Experience leading, managing, or coordinating large scale programmes or transformation initiatives Strong project management capability with excellent organisational skills and high attention to detail Knowledge of the end-to-end Instructional Design process (Theory, needs analysis, best practices, trends, evaluating impact, learning technology, etc.) and the ability to apply this knowledge Experience designing and/or delivering via a variety of learning modalities (Blended Learning, Experiential Design, Flipped Classroom, Multimedia, ILT/VILT, etc.) Experience managing and maintaining learning programmes and scaling delivery through train the trainer models Experience with digital learning technology and platforms LMS administration experience (Workday preferred but not essential Proven experience curating, working with, and managing external vendors or partners Strong business acumen, with the ability to understand business priorities, commercial drivers, and operational realities, and align learning solutions accordingly Experience building clear, evidence based business cases, including articulating value, trade offs, risks, and return on investment Strong consultative and stakeholder management capability, with the confidence to operate as a trusted advisor - diagnosing problems, framing options, and using insight, process, and judgement to influence decisions and challenge thinking at all levels Experience gathering user feedback through surveys, focus groups, or direct facilitation Strong analytical and data literacy skills, able to translate learning metrics and KPIs into clear business insights and narratives that diagnose issues, reveal cultural and performance impact, guide decisions, and demonstrate value. Ability to champion new initiatives, bringing people along the journey and supporting adoption Agile and adaptable to last minute pivots and timeline changes; comfortable working with ambiguity or incomplete/changing information Curious, open minded, and ready to learn, with the ability to look ahead, ask questions, and adapt to change with creativity, resilience, and flexibility Growth mindset and an eagerness to build subject matter expertise through hands on experience A strong commitment to belonging and inclusion across all initiatives, designing learning experiences that are accessible, fair, and responsive to diverse backgrounds, perspectives, and career stages. Key Responsibilities Vendor Discovery, Evaluation & Selection Lead vendor discovery, evaluation, and selection in partnership with Procurement. Translate learning priorities into requirements, criteria, and decision frameworks. Partner with Procurement to run structured discovery processes including market scans, demos, deep dives, and comparative evaluation. Produce high quality documentation, recommendations, and evidence based assessments. Vendor Onboarding & Partnership Management Act as day to day operational lead with external learning providers. Ensure providers deliver against Knight Frank learning principles, design standards, and strategic intent. Establish clear feedback loops and manage vendor performance, risks, and dependencies. Program Delivery & Governance Own project plans, milestones, governance, and cross functional coordination for assigned learning pillars. Track timelines, risks, dependencies, build phases, and readiness activities. Ensure learning solutions meet experience, quality, and scalability standards. Pilots, Go Live & Continuous Improvement Coordinate pilot sessions, gather and synthesise feedback, and work with vendors to implement refinements. Support successful go lives, ensuring logistics, comms, content, and stakeholders are aligned. Capture lessons learned and apply insights to future design and delivery cycles. Represent the "learning lens" in discussions, constructively challenging approaches to ensure quality. Scaling Learning through Expanded Ownership Identify and coordinate with subject matter experts across the business to translate their knowledge into focused, bite sized learning experiences (i.e. short sessions, webinars, lunch and learns, office hours, etc.). Support SMEs to design and deliver these sessions effectively by providing structure, facilitation guidance, and supporting materials, and manage delivery in partnership with relevant leaders. Create reusable resources, facilitator notes, and practical reference materials to ensure learning can be sustained and scaled beyond the original SME.We're looking for someone who thrives in fast-moving, evolving environments and brings a modern, commercial approach to learning. You'll be at your best if you: Are comfortable working with ambiguity and shifting priorities, using judgment rather than rigid frameworks Bring a creative, forward-thinking approach to learning, leveraging technology and new ways of building skills Can confidently influence and challenge stakeholders, building buy-in and driving change across the business Balance independence with collaboration - comfortable taking ownership while working closely with others Show credibility and authenticity, building

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