INTERNATIONAL RECRUITMENT & HR EXPERTS ACROSS THE PLASTICS, PACKAGING, SPECIALITY CHEMICALS, LIFE SCIENCES, BIOPOLYMER, FOOD ADDITIVES & INGREDIENTS, ENERGY AND RECYCLING SECTORS SINCE 1975. Key Account Manager I&E Polymer raw materials (Polyamides) Location: United Kingdom Job ref: CST/64702 Salary: Highly attractive commensurate with experience The Company: Our client is a global leader in high-performance engineering polymers, supplying advanced material solutions to major OEMs and tier suppliers across automotive, industrial, electronics and consumer markets. With a strong reputation for technical excellence, innovation and customer partnership, the organisation delivers premium specialty materials that support lightweighting, sustainability and next-generation product design. Their UK operation is well-established, highly respected, and offers an exciting environment for professionals looking to grow within a dynamic, technology-driven industry. Primary purpose: Achieve the agreed sales / account objectives as defined annually by the Sales Manager. Identify, develop and commercialize new business typically via multiplication of successful existing or newly developed applications at existing (and new) accounts. The Role: Define and execute the sales / account plans derived from the various product line strategies and to realize annual sales and account objectives. Execute negotiations about pricing and delivery within boundaries set by sales and product management. Responsible for quotations, contracts, complaint ownership and consignment contracts. Responsible for defining, developing and commercializing new projects, customers and applications within the UK strategy and the ambition of individual product lines. Responsible for leveraging and coordinating technical colleagues efforts for accounts and projects. Co-ordinate all internal activities concerning the account to ensure a consistent approach in sales, support and development. Responsible for positioning new value propositions at target accounts for commercial development and for communicating value propositions to the market. Accountable for initiating development agreements with customers and responsible for communicating the business case to the Sales Director for approval. Responsible for adding and maintaining projects to internal tracking systems. Develop and maintain networks at adequate levels of the value chain and accounts organization focusing on engineering, technology and sales. Responsible for internal communications and to the customer in new product development needs / requests / availability. Responsible for collecting market information and communicating current and emerging needs for existing and potential accounts within the region to drive new business development. Responsible for accurate sales forecasting. Responsible for monitoring credit limits as defined by the Credit Risk Manager and if needed, initiating a request for a higher (or lower) credit limit to the Credit Risk Manager. Ownership for handling communication to the customer regarding complaints and proposing settlements (including product returns) to be approved by the Sales Director. Accountable for communicating timely, accurate instructions to the accounts receivable administrator. Responsible for the timely communication of potential bad debts and for preparing and settling rebates after approval of the Sales Director. Knowledge and Educational Level: Ideally degree in a relevant technology and / or business related field Knowledge of the plastics/polymer raw material industry and markets, detailed know-how of products, applications, competitive materials and competitors. Knowledge of sales processes Experience of finance, product management and additional understanding of technical service and application development. Excellent communication and social skills. Required Level of Experience: Minimum of 5 years relevant B2B experience sales and business development. Knowledge of Polymer materials. Experience of polyamides is of particular interest Analytical with good judgement, business sense and problem solving skills. Strong negotiator, able to identify customers needs, persuasive when presenting ideas. Team player and able to work independently. Creative with entrepreneurial experience. Relation builder with good social and networking skills Structured worker with good time management and project management ability. For reasons of better legibility, the simultaneous use of the language forms male, female and diverse (f/m/d) is avoided. All personal designations apply equally to all genders. For UK roles, candidates must be eligible to work and live in the United Kingdom. Proof of eligibility will be required with your application. Why select Listgrove? Five Decades of Market Intelligence Unrivalled Industry Networks Recognised International brand HR Qualified Professionals To hear from our clients on how we have supported their search for talent and HR needs, please visit Listgrove s Case Studies page. Throughout 2026 & 2027 you can meet with Listgrove at the following exhibitions: Interpack, France Innovation Plasturgie, Interplas UK, Plast Milan, Fakuma, ArabPlast, NPE 2027.
May 04, 2026
Full time
INTERNATIONAL RECRUITMENT & HR EXPERTS ACROSS THE PLASTICS, PACKAGING, SPECIALITY CHEMICALS, LIFE SCIENCES, BIOPOLYMER, FOOD ADDITIVES & INGREDIENTS, ENERGY AND RECYCLING SECTORS SINCE 1975. Key Account Manager I&E Polymer raw materials (Polyamides) Location: United Kingdom Job ref: CST/64702 Salary: Highly attractive commensurate with experience The Company: Our client is a global leader in high-performance engineering polymers, supplying advanced material solutions to major OEMs and tier suppliers across automotive, industrial, electronics and consumer markets. With a strong reputation for technical excellence, innovation and customer partnership, the organisation delivers premium specialty materials that support lightweighting, sustainability and next-generation product design. Their UK operation is well-established, highly respected, and offers an exciting environment for professionals looking to grow within a dynamic, technology-driven industry. Primary purpose: Achieve the agreed sales / account objectives as defined annually by the Sales Manager. Identify, develop and commercialize new business typically via multiplication of successful existing or newly developed applications at existing (and new) accounts. The Role: Define and execute the sales / account plans derived from the various product line strategies and to realize annual sales and account objectives. Execute negotiations about pricing and delivery within boundaries set by sales and product management. Responsible for quotations, contracts, complaint ownership and consignment contracts. Responsible for defining, developing and commercializing new projects, customers and applications within the UK strategy and the ambition of individual product lines. Responsible for leveraging and coordinating technical colleagues efforts for accounts and projects. Co-ordinate all internal activities concerning the account to ensure a consistent approach in sales, support and development. Responsible for positioning new value propositions at target accounts for commercial development and for communicating value propositions to the market. Accountable for initiating development agreements with customers and responsible for communicating the business case to the Sales Director for approval. Responsible for adding and maintaining projects to internal tracking systems. Develop and maintain networks at adequate levels of the value chain and accounts organization focusing on engineering, technology and sales. Responsible for internal communications and to the customer in new product development needs / requests / availability. Responsible for collecting market information and communicating current and emerging needs for existing and potential accounts within the region to drive new business development. Responsible for accurate sales forecasting. Responsible for monitoring credit limits as defined by the Credit Risk Manager and if needed, initiating a request for a higher (or lower) credit limit to the Credit Risk Manager. Ownership for handling communication to the customer regarding complaints and proposing settlements (including product returns) to be approved by the Sales Director. Accountable for communicating timely, accurate instructions to the accounts receivable administrator. Responsible for the timely communication of potential bad debts and for preparing and settling rebates after approval of the Sales Director. Knowledge and Educational Level: Ideally degree in a relevant technology and / or business related field Knowledge of the plastics/polymer raw material industry and markets, detailed know-how of products, applications, competitive materials and competitors. Knowledge of sales processes Experience of finance, product management and additional understanding of technical service and application development. Excellent communication and social skills. Required Level of Experience: Minimum of 5 years relevant B2B experience sales and business development. Knowledge of Polymer materials. Experience of polyamides is of particular interest Analytical with good judgement, business sense and problem solving skills. Strong negotiator, able to identify customers needs, persuasive when presenting ideas. Team player and able to work independently. Creative with entrepreneurial experience. Relation builder with good social and networking skills Structured worker with good time management and project management ability. For reasons of better legibility, the simultaneous use of the language forms male, female and diverse (f/m/d) is avoided. All personal designations apply equally to all genders. For UK roles, candidates must be eligible to work and live in the United Kingdom. Proof of eligibility will be required with your application. Why select Listgrove? Five Decades of Market Intelligence Unrivalled Industry Networks Recognised International brand HR Qualified Professionals To hear from our clients on how we have supported their search for talent and HR needs, please visit Listgrove s Case Studies page. Throughout 2026 & 2027 you can meet with Listgrove at the following exhibitions: Interpack, France Innovation Plasturgie, Interplas UK, Plast Milan, Fakuma, ArabPlast, NPE 2027.
Employment Type: Full-time, Permanent or Part-time, Permanent About Us Bell Building Projects (BBP) is a well-established construction company with decades of experience delivering high-quality projects across the UK. We're proud of our strong pipeline of work, which gives our teams long-term job security and the opportunity to grow with the business. The Role We are seeking a Residents Liaison Officer to join our team. The position will be permanent, based on site in Glasgow. Whilst the core activities will be during normal working hours, there may be a requirement for out-of-hours liaison and communication, as is required. Reporting directly to our Contracts Manager, your role will be pivotal to the successful interaction with building residents and the overall successful project delivery for our works on site. Key Responsibilities Preparation and circulation of regular rollout programmes, the scope of works, and activity schedules to residents to keep them appraised of our works and timeline and most notably when the precise location of our works directly impact upon their respective flat location. Liaising with the building residents and the property manager throughout the duration of our works on site. First point of contact for building residents for any information required requests, feedback and/or complaints. Those contacts are anticipated as being both verbal and written and will require formal logging, information gathering and ultimately proper resolution. Arrangement of intermittent public events, such as resident's coffee morning, and similar such like 'meet and greets' together with resident's meetings, either pre-arranged or ad-hoc. Log all complaints, feedback and interaction within a recognised system together with any associated resolutions, record information, rollouts, etc Preparation of a monthly report on the resident's interaction which will be incorporated within our overall monthly progress report to the Client. Preparation of minutes of meetings with subsequent issue to affected parties and the saving of same within the project server. Monitor and resolve resident's complaints. Work closely with our Site Project Manager to ensure a proper communication bridge. Who We're Looking For A proven track record in customer care and/or a customer focused environment. Exceptional communication and organisational skills. Work well independently as well as being a team player. High professional standards aligned with honesty and integrity. Conversant in software packages such as Microsoft excel, word, outlook and notable CRM systems and processes. Ability to work to required timelines and effectively manage and prioritise a busy workload. Articulate, polite and a coherent and fluent English speaker Patient, sincere and understanding. Why Join BBP? Join a company with 40 years of industry excellence and a strong future pipeline. We offer a competitive salary, a generous pension scheme, income protection, and death in service benefits. Enjoy annual salary reviews, discretionary performance-based bonuses, and 32 days of holiday with a flexible bank holiday scheme. We actively support professional development and training, and business mileage is reimbursed. Our offices are fully accessible, ensuring an inclusive workplace for all. Diversity & Inclusion Bell Building Projects is committed to promoting a diverse and inclusive workforce. We believe in providing equal opportunities for all individuals, regardless of age, disability, gender, race, religion, sexual orientation, gender identity, marital status, pregnancy, or any other characteristic protected by law. We are dedicated to ensuring that our recruitment, hiring, training, and promotion practices are free from bias, offering fair access to all qualified candidates. Selection decisions are made based on skills, qualifications, and experience, and we encourage applicants from all backgrounds to apply. Bell Building Projects values diversity and is proud to be an equal opportunity employer.
May 04, 2026
Full time
Employment Type: Full-time, Permanent or Part-time, Permanent About Us Bell Building Projects (BBP) is a well-established construction company with decades of experience delivering high-quality projects across the UK. We're proud of our strong pipeline of work, which gives our teams long-term job security and the opportunity to grow with the business. The Role We are seeking a Residents Liaison Officer to join our team. The position will be permanent, based on site in Glasgow. Whilst the core activities will be during normal working hours, there may be a requirement for out-of-hours liaison and communication, as is required. Reporting directly to our Contracts Manager, your role will be pivotal to the successful interaction with building residents and the overall successful project delivery for our works on site. Key Responsibilities Preparation and circulation of regular rollout programmes, the scope of works, and activity schedules to residents to keep them appraised of our works and timeline and most notably when the precise location of our works directly impact upon their respective flat location. Liaising with the building residents and the property manager throughout the duration of our works on site. First point of contact for building residents for any information required requests, feedback and/or complaints. Those contacts are anticipated as being both verbal and written and will require formal logging, information gathering and ultimately proper resolution. Arrangement of intermittent public events, such as resident's coffee morning, and similar such like 'meet and greets' together with resident's meetings, either pre-arranged or ad-hoc. Log all complaints, feedback and interaction within a recognised system together with any associated resolutions, record information, rollouts, etc Preparation of a monthly report on the resident's interaction which will be incorporated within our overall monthly progress report to the Client. Preparation of minutes of meetings with subsequent issue to affected parties and the saving of same within the project server. Monitor and resolve resident's complaints. Work closely with our Site Project Manager to ensure a proper communication bridge. Who We're Looking For A proven track record in customer care and/or a customer focused environment. Exceptional communication and organisational skills. Work well independently as well as being a team player. High professional standards aligned with honesty and integrity. Conversant in software packages such as Microsoft excel, word, outlook and notable CRM systems and processes. Ability to work to required timelines and effectively manage and prioritise a busy workload. Articulate, polite and a coherent and fluent English speaker Patient, sincere and understanding. Why Join BBP? Join a company with 40 years of industry excellence and a strong future pipeline. We offer a competitive salary, a generous pension scheme, income protection, and death in service benefits. Enjoy annual salary reviews, discretionary performance-based bonuses, and 32 days of holiday with a flexible bank holiday scheme. We actively support professional development and training, and business mileage is reimbursed. Our offices are fully accessible, ensuring an inclusive workplace for all. Diversity & Inclusion Bell Building Projects is committed to promoting a diverse and inclusive workforce. We believe in providing equal opportunities for all individuals, regardless of age, disability, gender, race, religion, sexual orientation, gender identity, marital status, pregnancy, or any other characteristic protected by law. We are dedicated to ensuring that our recruitment, hiring, training, and promotion practices are free from bias, offering fair access to all qualified candidates. Selection decisions are made based on skills, qualifications, and experience, and we encourage applicants from all backgrounds to apply. Bell Building Projects values diversity and is proud to be an equal opportunity employer.
Property Manager Our client, an established Property Management group based near Rickmansworth, are currently seeking an experienced Property Manager to join them due to continued growth. It is envisaged that the ideal candidate must have at least 2-3 year's experience in property management and residential / commercial experience is essential. This is a great opportunity for someone who wants to join a growing company and progress even further with you career. Property Manager Position Salary: depending on experience Holiday Pension Full details of package to be discussed at interview stage General Property Management & Maintenance Job Specification. Monday - Friday (8.30am - 6pm) with a half hour lunch. Role will consist of the below; Job Description - Greet, communicate with and welcome guests. - Keep the office in order, tidy and clean. - Answer all the customer/tenants questions and address their points/concerns/complaints. - Answer all incoming calls, redirect them and keep messages. - Liasing with tenants, maintenance contractors and analysing issues and trying to correct them via phone/email where possible with team assistance. - Receive letters, packages and send them to appropriate destination. - Prepare and manage outgoing mail (Info email) - Check, sort and forward emails (Info email) - Monitor office supplies and place supply orders when necessary. Monitor and update records and files in the Emperor portfolio. - Monitor and log office expenses and costs. - Managing some social media updates (Instagram and website) - Maintain office services by organising office operations and procedures. - Keeping management informed by reviewing and analysing reports; summarising information. - Assisting Director and Operations Manager on any ad hoc tasks that may arise. If this role is of interest to you - then please send your updated CV to (url removed) or call on (phone number removed) ext 113 for more information.
May 04, 2026
Full time
Property Manager Our client, an established Property Management group based near Rickmansworth, are currently seeking an experienced Property Manager to join them due to continued growth. It is envisaged that the ideal candidate must have at least 2-3 year's experience in property management and residential / commercial experience is essential. This is a great opportunity for someone who wants to join a growing company and progress even further with you career. Property Manager Position Salary: depending on experience Holiday Pension Full details of package to be discussed at interview stage General Property Management & Maintenance Job Specification. Monday - Friday (8.30am - 6pm) with a half hour lunch. Role will consist of the below; Job Description - Greet, communicate with and welcome guests. - Keep the office in order, tidy and clean. - Answer all the customer/tenants questions and address their points/concerns/complaints. - Answer all incoming calls, redirect them and keep messages. - Liasing with tenants, maintenance contractors and analysing issues and trying to correct them via phone/email where possible with team assistance. - Receive letters, packages and send them to appropriate destination. - Prepare and manage outgoing mail (Info email) - Check, sort and forward emails (Info email) - Monitor office supplies and place supply orders when necessary. Monitor and update records and files in the Emperor portfolio. - Monitor and log office expenses and costs. - Managing some social media updates (Instagram and website) - Maintain office services by organising office operations and procedures. - Keeping management informed by reviewing and analysing reports; summarising information. - Assisting Director and Operations Manager on any ad hoc tasks that may arise. If this role is of interest to you - then please send your updated CV to (url removed) or call on (phone number removed) ext 113 for more information.
Services Co-Ordinator ITAD Location: Droitwich Salary : £21,157.50 - 24,784.50 per annum Job Type : Full-time, Mon-Fri working hours 37.5 hour a week contract. Permanent salary. As an IT recycler and supplier of IT Services we have overseen more than 3 million devices through the IT lifecycle and, as a result, are perfectly placed to provide our customers with guidance and advice through this complex market. We offer a huge range of additional services, such as IT spares and logistics throughout the UK, as well as datacentre and office relocations, configuration and build, bonded stock, engineers and project managers along with Greensafe Global, our hardware specialist IT brokerage service. The purpose of this role is to deliver a responsive, high-quality customer experience across phone, email, and chat. It involves using strong product knowledge to resolve enquiries, process orders, and handle issues efficiently, ensuring timely resolution or escalation where needed. The role requires accurate CRM updates, proactive follow-up, and collaboration with internal teams to meet customer needs. It also supports continuous improvement by capturing feedback and identifying trends, while maintaining full compliance with company policies and regulations. Key Responsibilities: Handle inbound and outbound calls, emails, and chats in a professional, courteous, and efficient manner. Provide detailed information about products and services, answer queries, and offer solutions based on customer needs. Identify and resolve customer complaints, issues, or concerns quickly and effectively, offering a resolution or escalating to the appropriate department when necessary. Assist with order placement, processing, tracking, and returns or exchanges. Accurately input and update customer information in the CRM (Customer Relationship Management) system. Ensure follow-up on open issues or customer requests to maintain a high level of satisfaction. Collect customer feedback and report trends or recurring issues to management for further action or improvement. Work with other departments (e.g., Sales, Technical Support, Logistics) to ensure customers needs are met promptly and effectively. Adhere to company policies, procedures, and industry regulations to ensure compliance with all customer-related transactions and inquiries. Competencies & Behaviours: Strong verbal and written communication skills; ability to interact with a wide range of customers. Strong ability to resolve customer issues in a timely, efficient manner. Ability to manage multiple tasks and requests simultaneously. Ability to stay calm and understanding when dealing with difficult customers. Effectively prioritize tasks to meet service level agreements (SLAs). Familiarity with CRM software, Microsoft Office Suite, and other customer service tools. Ensure accuracy in data entry and while processing orders or addressing customer inquiries. Benefits: Staff discount online store Company events Refer a friend Scheme - £150+ On-site Fully Equipped Gymnasium To Apply If you feel you are a suitable candidate and would like to work for Greensafe IT, please do not hesitate to apply.
May 04, 2026
Contractor
Services Co-Ordinator ITAD Location: Droitwich Salary : £21,157.50 - 24,784.50 per annum Job Type : Full-time, Mon-Fri working hours 37.5 hour a week contract. Permanent salary. As an IT recycler and supplier of IT Services we have overseen more than 3 million devices through the IT lifecycle and, as a result, are perfectly placed to provide our customers with guidance and advice through this complex market. We offer a huge range of additional services, such as IT spares and logistics throughout the UK, as well as datacentre and office relocations, configuration and build, bonded stock, engineers and project managers along with Greensafe Global, our hardware specialist IT brokerage service. The purpose of this role is to deliver a responsive, high-quality customer experience across phone, email, and chat. It involves using strong product knowledge to resolve enquiries, process orders, and handle issues efficiently, ensuring timely resolution or escalation where needed. The role requires accurate CRM updates, proactive follow-up, and collaboration with internal teams to meet customer needs. It also supports continuous improvement by capturing feedback and identifying trends, while maintaining full compliance with company policies and regulations. Key Responsibilities: Handle inbound and outbound calls, emails, and chats in a professional, courteous, and efficient manner. Provide detailed information about products and services, answer queries, and offer solutions based on customer needs. Identify and resolve customer complaints, issues, or concerns quickly and effectively, offering a resolution or escalating to the appropriate department when necessary. Assist with order placement, processing, tracking, and returns or exchanges. Accurately input and update customer information in the CRM (Customer Relationship Management) system. Ensure follow-up on open issues or customer requests to maintain a high level of satisfaction. Collect customer feedback and report trends or recurring issues to management for further action or improvement. Work with other departments (e.g., Sales, Technical Support, Logistics) to ensure customers needs are met promptly and effectively. Adhere to company policies, procedures, and industry regulations to ensure compliance with all customer-related transactions and inquiries. Competencies & Behaviours: Strong verbal and written communication skills; ability to interact with a wide range of customers. Strong ability to resolve customer issues in a timely, efficient manner. Ability to manage multiple tasks and requests simultaneously. Ability to stay calm and understanding when dealing with difficult customers. Effectively prioritize tasks to meet service level agreements (SLAs). Familiarity with CRM software, Microsoft Office Suite, and other customer service tools. Ensure accuracy in data entry and while processing orders or addressing customer inquiries. Benefits: Staff discount online store Company events Refer a friend Scheme - £150+ On-site Fully Equipped Gymnasium To Apply If you feel you are a suitable candidate and would like to work for Greensafe IT, please do not hesitate to apply.
Contract Type - Temporary Contract (2 Months) Pay Rate: 14.36 per hour Hours: 37.5 hours per week (Monday-Friday, 09:00-17:00) A specialist healthcare provider is seeking an experienced and proactive Operations Coordinator to support the smooth day-to-day running of a busy mental health service. This is a varied and fast-paced role, reporting to the Registered Manager and providing essential administrative, operational, and compliance support across the service. You will work closely with clinical and support teams to ensure high standards of organisation, compliance, and service delivery. Key Responsibilities Operational & Administrative Support Manage staff rotas and collate payroll data, including absences, holidays, and sickness Process and query invoices with senior management Support recruitment activity, including interview coordination and onboarding Liaise with HR regarding new starters and induction processes Maintain accurate service records, reports, and documentation Manage office administration, including filing, scanning, and correspondence Compliance & Auditing Support and complete internal audits (health & safety, infection control, financial, and staff files) Monitor training and supervision compliance and report findings Assist with clinical governance reporting and documentation Ensure policies, procedures, and risk assessments are kept up to date Facilities & Operations Coordinate maintenance requests and ensure timely completion of repairs Support ordering and stock control processes Ensure equipment servicing and certification records are maintained Financial & Records Management Manage petty cash and service user financial systems Update internal databases, including incidents, weights, and clinical records Maintain accurate and compliant filing systems Support to Management Assist with complaints, investigations, and reporting Take minutes in meetings and produce professional reports (Excel experience required) Manage keys, access systems, and security procedures About You We are looking for a highly organised and reliable individual with strong administrative experience in a busy environment. Essential Skills & Experience: Strong MS Office skills (especially Excel and Word) Excellent attention to detail and accuracy Typing speed of at least 50 WPM Strong written and verbal communication skills Ability to handle confidential information with discretion Experience working with multiple stakeholders in a professional setting Qualifications: A Levels or equivalent What's on Offer Competitive hourly rate of 14.36 per hour Temporary contract with immediate start available Supportive working environment within a healthcare setting Employee benefits, including retail, leisure, and wellbeing discounts Access to Employee Assistance Programme (24/7 support) Training and development opportunities KH Recruitment Ltd is acting as an Employment Business in relation to this vacancy.
May 04, 2026
Seasonal
Contract Type - Temporary Contract (2 Months) Pay Rate: 14.36 per hour Hours: 37.5 hours per week (Monday-Friday, 09:00-17:00) A specialist healthcare provider is seeking an experienced and proactive Operations Coordinator to support the smooth day-to-day running of a busy mental health service. This is a varied and fast-paced role, reporting to the Registered Manager and providing essential administrative, operational, and compliance support across the service. You will work closely with clinical and support teams to ensure high standards of organisation, compliance, and service delivery. Key Responsibilities Operational & Administrative Support Manage staff rotas and collate payroll data, including absences, holidays, and sickness Process and query invoices with senior management Support recruitment activity, including interview coordination and onboarding Liaise with HR regarding new starters and induction processes Maintain accurate service records, reports, and documentation Manage office administration, including filing, scanning, and correspondence Compliance & Auditing Support and complete internal audits (health & safety, infection control, financial, and staff files) Monitor training and supervision compliance and report findings Assist with clinical governance reporting and documentation Ensure policies, procedures, and risk assessments are kept up to date Facilities & Operations Coordinate maintenance requests and ensure timely completion of repairs Support ordering and stock control processes Ensure equipment servicing and certification records are maintained Financial & Records Management Manage petty cash and service user financial systems Update internal databases, including incidents, weights, and clinical records Maintain accurate and compliant filing systems Support to Management Assist with complaints, investigations, and reporting Take minutes in meetings and produce professional reports (Excel experience required) Manage keys, access systems, and security procedures About You We are looking for a highly organised and reliable individual with strong administrative experience in a busy environment. Essential Skills & Experience: Strong MS Office skills (especially Excel and Word) Excellent attention to detail and accuracy Typing speed of at least 50 WPM Strong written and verbal communication skills Ability to handle confidential information with discretion Experience working with multiple stakeholders in a professional setting Qualifications: A Levels or equivalent What's on Offer Competitive hourly rate of 14.36 per hour Temporary contract with immediate start available Supportive working environment within a healthcare setting Employee benefits, including retail, leisure, and wellbeing discounts Access to Employee Assistance Programme (24/7 support) Training and development opportunities KH Recruitment Ltd is acting as an Employment Business in relation to this vacancy.
Job Title: Assistant Manager Salary for Assistant Manager: £31,600 starting salary + EOY bonus (Realistic 1st year ote up to £36k) We have a unique opportunity for an experienced Retail/Sales Manager (Deputy/Branch Manager) who is looking for a new and slightly different challenge to step into an exciting and varied role. You will need to have strong management experience and have a track record within sales, operations and customer services. You will either need to be an existing Retail manager/Assistant/Deputy Manager, looking to make your next move and be someone who is confident with sales and passionate about delivering the highest levels of customer service. Self storage is a very fast growing industry and our client are expanding their business at a fast pace, so there will be opportunities to develop your career into Store management and beyond. The company also offer a management accelerator development programme for all employees to support the progression. Benefits for the Assistant Manager: Generous staff bonus scheme; Contributory pension scheme; Private medical insurance after qualifying period; Enrolment on Management Development Programme to accelerate growth; 30 days Paid Annual Leave (includes Bank Holidays) - rises with length of service Staff discount on storage and retail products; Perkbox - employee 'free perks' scheme, which includes unlimited discounts on many high street retailers, restaurants, cinema's, UK attractions; Class room induction training for all new hires Core Responsibilities: Sales/Customer Service Sell storage space (via phone, email and face to face); ensuring the customer has all relevant information to make an informed decision, by explaining the features and benefits and price solutions; Achieve sales targets by maximising all sales opportunities. This will include responding and following up on customer enquiries, challenging objections, upselling our retail products and closing sales; Maintain a high level of customer service by sustaining a service culture where the customer is the priority and the companies values are maintained; Resolve customer complaints, address customer concerns and explain company or store policies. Manage and Train Employees Responsible for the day-to-day supervision of employees, including performance management, organising rotas, sales training and delegating tasks; Motivate staff to give their best results, praising them when things go well and appraising them of improvements where necessary; Provide optimum levels of leadership, if required, encouragement, training and support in order to help others achieve their results and meet their budgets. Assist the Store Manager with the development and growth of every aspect of the store. This includes ensuring all revenue and growth targets are achieved and effective control of all costs within reasonable jurisdiction; Complete reports that would be submitted to the manager upon his/her return. Maintenance and Administration: Maintain a safe and healthy environment for both staff and customers, and work to a high specification in order to improve and maintain quality; Maintain effective administration of the store so that company systems, policies and procedures are adhered to at all times; Assist with the creation and implementation of effective marketing plans, monitoring and reviewing results at regular intervals. Create brand awareness, by promoting the store in the local community. Tasks may include visits to local shops and businesses, networking and organising local events. All employees are encouraged to present their marketing ideas. Experience Required for Assistant Manager: Self Storage experience is not necessary, but strong people management experience at some level is essential. Experience in achieving KPI's is also a benefit in this role. The key aspects of the role are converting sales, people management, Operations and administration. The biggest challenge is taking responsibility in the Store Manager's absence. Candidates who look for new and better ways of doing things are welcomed in this role. Please apply now for immediate consideration and feel free to call us to find out more about this exciting opportunity!
May 04, 2026
Full time
Job Title: Assistant Manager Salary for Assistant Manager: £31,600 starting salary + EOY bonus (Realistic 1st year ote up to £36k) We have a unique opportunity for an experienced Retail/Sales Manager (Deputy/Branch Manager) who is looking for a new and slightly different challenge to step into an exciting and varied role. You will need to have strong management experience and have a track record within sales, operations and customer services. You will either need to be an existing Retail manager/Assistant/Deputy Manager, looking to make your next move and be someone who is confident with sales and passionate about delivering the highest levels of customer service. Self storage is a very fast growing industry and our client are expanding their business at a fast pace, so there will be opportunities to develop your career into Store management and beyond. The company also offer a management accelerator development programme for all employees to support the progression. Benefits for the Assistant Manager: Generous staff bonus scheme; Contributory pension scheme; Private medical insurance after qualifying period; Enrolment on Management Development Programme to accelerate growth; 30 days Paid Annual Leave (includes Bank Holidays) - rises with length of service Staff discount on storage and retail products; Perkbox - employee 'free perks' scheme, which includes unlimited discounts on many high street retailers, restaurants, cinema's, UK attractions; Class room induction training for all new hires Core Responsibilities: Sales/Customer Service Sell storage space (via phone, email and face to face); ensuring the customer has all relevant information to make an informed decision, by explaining the features and benefits and price solutions; Achieve sales targets by maximising all sales opportunities. This will include responding and following up on customer enquiries, challenging objections, upselling our retail products and closing sales; Maintain a high level of customer service by sustaining a service culture where the customer is the priority and the companies values are maintained; Resolve customer complaints, address customer concerns and explain company or store policies. Manage and Train Employees Responsible for the day-to-day supervision of employees, including performance management, organising rotas, sales training and delegating tasks; Motivate staff to give their best results, praising them when things go well and appraising them of improvements where necessary; Provide optimum levels of leadership, if required, encouragement, training and support in order to help others achieve their results and meet their budgets. Assist the Store Manager with the development and growth of every aspect of the store. This includes ensuring all revenue and growth targets are achieved and effective control of all costs within reasonable jurisdiction; Complete reports that would be submitted to the manager upon his/her return. Maintenance and Administration: Maintain a safe and healthy environment for both staff and customers, and work to a high specification in order to improve and maintain quality; Maintain effective administration of the store so that company systems, policies and procedures are adhered to at all times; Assist with the creation and implementation of effective marketing plans, monitoring and reviewing results at regular intervals. Create brand awareness, by promoting the store in the local community. Tasks may include visits to local shops and businesses, networking and organising local events. All employees are encouraged to present their marketing ideas. Experience Required for Assistant Manager: Self Storage experience is not necessary, but strong people management experience at some level is essential. Experience in achieving KPI's is also a benefit in this role. The key aspects of the role are converting sales, people management, Operations and administration. The biggest challenge is taking responsibility in the Store Manager's absence. Candidates who look for new and better ways of doing things are welcomed in this role. Please apply now for immediate consideration and feel free to call us to find out more about this exciting opportunity!
Children's Registered Manager, Lancashire PR3 Are you passionate about transforming the lives of young people? Join us as a registered manager and make a lasting impact to young people as part of our specialist services in ROC Northwest. About ROC Northwest For over 20 years ROC Northwest has been providing high quality residential care for children and young people aged 8 to 18, with complex needs in the North West. Our mission is to provide nurturing, family style home environments where children are able to feel safe, loved and part of our family. A little about Oaken Heights Formerly owned by Lord Ashton and used as a hunting lodge, Oaken Heights sits in the hamlet of Oakenclough on the edge of an area of outstanding natural beauty within the Forest of Bowland. The market town of Garstang is approximately 6 miles away. This is a 5 bed, mixed gender home where the children will receive understanding, encouragement from a team of support staff trained to work in a professional and non-judgmental way. Our team will work hard to lead the young people towards reaching their full potential and prepare them for the next steps in life. What we offer Competitive salary per annum dependent on experience up to £50,000 Welcome bonus of £5,000 pending successful Ofsted registration An OTE quality and commercial bonus of £5,000 per annum As a member of the CareTech leadership team you will participate in a Management Incentive Plan that will enable you to share in the long term success of the Company. We offer our ?Management Development Training Programme and continuous development from our in-house Leadership Academy, whose courses provide our existing and future leaders the time and psychological space to explore the expectations of a leader, with a focus on core behavioural skills. To motivate, empower, inspire and stretch leaders to develop their knowledge and skills in leadership and management, by reflecting on themselves and how they interact and work with their teams, their networks and the wider business. As one of Europe's largest care & special needs education providers, you will be able to grow and develop your career at CareTech - a place where we can offer job satisfaction and long-term career prospects. Additional benefits Competitive pension scheme Employee assistance service Wellbeing programme Recommend a friend scheme Team rewards with discounted restaurants, family days out and more Length of service awards As a Registered Manager our expectation is that your home will be rated as at least "Good" by Ofsted but outstanding is the goal. What we want from you Develop comprehensive care plans to ensure each young person has a tailored plan that addresses their care, education, social, emotional, cultural, therapeutic, and health needs. Build a great team by working with the recruitment team to bring in the right people for your home to ensure your success Complete company induction and personal development plans, retaining a strong team to ensure familiar faces for the young people Foster consultation and develop systems to consult young people about the care they receive Allocate key workers and assign a key worker to each young person to implement their care plan Maintain high standards, establish and monitor high-quality care standards in line with the quality standards and the home's Statement of Purpose. Handle complaints and concerns punctually and effectively and take responsibility for addressing any complaints or child protection concerns directly Collaborate with stakeholders by working in partnership with parents, carers, and other professionals to promote the welfare of young people Participate in meetings by attending and contributing pro-actively to care plans and reviews Embrace a safe culture to ensure the children in your service are cared for at the best possible standard Effective commercial management of your home, ensure you manage your home aligned to budget expectations Essential requirements and experience Passionate about making the difference to the lives of young people in care Relevant experience with at least 2 years in a position related to residential care of children, with at least 1 year in a managerial supervisory role within the last 5 years Level 3 in Children's Residential Care is essential Level 5 in Leadership and Management for Residential Childcare is preferred at point of application, if not then you must be enrolled on the Level 5 within 6 months of starting in post Understanding of The Quality Standards, SCCIF, childcare legislation, and regulatory requirements Be efficient in planning, organising, budget control, resource allocation, and team leadership Confident communication in effective spoken and written reports and correspondence Knowledge of the needs of children with behavioural, emotional and social difficulties, including managing challenging behaviour A full UK driving licence is also required. CareTech is a Disability Confident Employer and an Equal Opportunities Employer. We value the wisdom that comes from life experience and are committed to promoting the safeguarding and welfare of all in our care. All applicants must undergo an enhanced DBS check and provide at least two references covering the past two years. Applicants must also provide information for all positions related to working with children and vulnerable groups and details of employment going back to full time education. If you are ready to make a difference and meet the needs of children in a nurturing environment, apply now and join our dedicated team! Safeguarding Statement CareTech is committed to the safeguarding and welfare of children. All applicants must pass an enhanced DBS/PVG check and provide satisfactory references plus all roles involving vulnerable groups.
May 03, 2026
Full time
Children's Registered Manager, Lancashire PR3 Are you passionate about transforming the lives of young people? Join us as a registered manager and make a lasting impact to young people as part of our specialist services in ROC Northwest. About ROC Northwest For over 20 years ROC Northwest has been providing high quality residential care for children and young people aged 8 to 18, with complex needs in the North West. Our mission is to provide nurturing, family style home environments where children are able to feel safe, loved and part of our family. A little about Oaken Heights Formerly owned by Lord Ashton and used as a hunting lodge, Oaken Heights sits in the hamlet of Oakenclough on the edge of an area of outstanding natural beauty within the Forest of Bowland. The market town of Garstang is approximately 6 miles away. This is a 5 bed, mixed gender home where the children will receive understanding, encouragement from a team of support staff trained to work in a professional and non-judgmental way. Our team will work hard to lead the young people towards reaching their full potential and prepare them for the next steps in life. What we offer Competitive salary per annum dependent on experience up to £50,000 Welcome bonus of £5,000 pending successful Ofsted registration An OTE quality and commercial bonus of £5,000 per annum As a member of the CareTech leadership team you will participate in a Management Incentive Plan that will enable you to share in the long term success of the Company. We offer our ?Management Development Training Programme and continuous development from our in-house Leadership Academy, whose courses provide our existing and future leaders the time and psychological space to explore the expectations of a leader, with a focus on core behavioural skills. To motivate, empower, inspire and stretch leaders to develop their knowledge and skills in leadership and management, by reflecting on themselves and how they interact and work with their teams, their networks and the wider business. As one of Europe's largest care & special needs education providers, you will be able to grow and develop your career at CareTech - a place where we can offer job satisfaction and long-term career prospects. Additional benefits Competitive pension scheme Employee assistance service Wellbeing programme Recommend a friend scheme Team rewards with discounted restaurants, family days out and more Length of service awards As a Registered Manager our expectation is that your home will be rated as at least "Good" by Ofsted but outstanding is the goal. What we want from you Develop comprehensive care plans to ensure each young person has a tailored plan that addresses their care, education, social, emotional, cultural, therapeutic, and health needs. Build a great team by working with the recruitment team to bring in the right people for your home to ensure your success Complete company induction and personal development plans, retaining a strong team to ensure familiar faces for the young people Foster consultation and develop systems to consult young people about the care they receive Allocate key workers and assign a key worker to each young person to implement their care plan Maintain high standards, establish and monitor high-quality care standards in line with the quality standards and the home's Statement of Purpose. Handle complaints and concerns punctually and effectively and take responsibility for addressing any complaints or child protection concerns directly Collaborate with stakeholders by working in partnership with parents, carers, and other professionals to promote the welfare of young people Participate in meetings by attending and contributing pro-actively to care plans and reviews Embrace a safe culture to ensure the children in your service are cared for at the best possible standard Effective commercial management of your home, ensure you manage your home aligned to budget expectations Essential requirements and experience Passionate about making the difference to the lives of young people in care Relevant experience with at least 2 years in a position related to residential care of children, with at least 1 year in a managerial supervisory role within the last 5 years Level 3 in Children's Residential Care is essential Level 5 in Leadership and Management for Residential Childcare is preferred at point of application, if not then you must be enrolled on the Level 5 within 6 months of starting in post Understanding of The Quality Standards, SCCIF, childcare legislation, and regulatory requirements Be efficient in planning, organising, budget control, resource allocation, and team leadership Confident communication in effective spoken and written reports and correspondence Knowledge of the needs of children with behavioural, emotional and social difficulties, including managing challenging behaviour A full UK driving licence is also required. CareTech is a Disability Confident Employer and an Equal Opportunities Employer. We value the wisdom that comes from life experience and are committed to promoting the safeguarding and welfare of all in our care. All applicants must undergo an enhanced DBS check and provide at least two references covering the past two years. Applicants must also provide information for all positions related to working with children and vulnerable groups and details of employment going back to full time education. If you are ready to make a difference and meet the needs of children in a nurturing environment, apply now and join our dedicated team! Safeguarding Statement CareTech is committed to the safeguarding and welfare of children. All applicants must pass an enhanced DBS/PVG check and provide satisfactory references plus all roles involving vulnerable groups.
Are you passionate about transforming the lives of young people? Join Cambian as an Intake & Assessment Registered Manager in Acocks Green and make a lasting impact to young people as part of our specialist EBD services. About Us At Cambian we are dedicated to providing exceptional care and support to our children's residential homes across the UK. Cambian is part of the CareTech family, where we work collectively to support every child to have an extraordinary day every day. We Offer sector leading care & sector leading remuneration • Entry salary up to £60,000 per annum DOE. • Welcome Bonus - £5,000 on successful registration • £5,000 Annual quality and commercial bonus. • As a member of the CareTech leadership team you will participate in a Management Incentive Plan that will enable you to share in the long term success of the Company. • Comprehensive Induction To set you up for success. • Management Development Training Programme and continuous development from our in-house Leadership Academy. Whose courses provide our existing and future leaders the time and psychological space to explore the expectations of a leader, with a focus on core behavioural skills. To motivate, empower, inspire and stretch leaders to develop their knowledge and skills in leadership and management, by reflecting on themselves and how they interact and work with their teams, their networks and the wider business. • Additional Benefits : Competitive pay, pension scheme, and a range of benefits including: o Employee Assistance Service o Wellbeing Programme o Recommend a Friend scheme o Team Rewards with discounted restaurants and family days out o Long Service Awards As a Children's Registered Manager our expectation is that your home will be rated as at least "Good" by Ofsted This is to open an Intake and Assessment home where you will: Develop Comprehensive Care Plans: Ensure each young person has a tailored plan that addresses their care, education, social, emotional, cultural, therapeutic, and health needs. Develop a great team: Working with the recruitment teams support, bring in the right people for your home to ensure your success. Complete company induction and personal development plans, retaining a strong team to ensure familiar faces for the young people. Foster Consultation: Develop systems to consult young people about the care they receive. Allocate Key Workers: Assign a Key Worker to each young person to implement their care plan. Maintain High Standards: Establish and monitor high-quality care standards in line with the quality standards and the Home's Statement of Purpose. Handle Complaints and Concerns: Take responsibility for addressing any complaints or child protection concerns. Collaborate with Stakeholders: Work in partnership with parents, carers, and other professionals to promote the welfare of young people. Participate in Meetings: Attend and contribute to care planning and review meetings as appropriate. Embrace a safe culture: Ensure the children in your service are cared for at the best possible standard. Effective Commercial Management of your home: Ensure you manage your home aligned to budget expectations. Essential Requirements and Experience • Passionate about making the difference to the lives of young people in care. • Relevant Experience: At least 2 years in a position related to residential care of children, with at least 1 year in a supervisory role within the last 5 years. • Qualifications: Level 3 in Children's Residential Care is essential. Level 5 in Leadership and Management for Residential Childcare is preferred at point of application, if not then you must be enrolled on the Level 5 within 6 months of starting in post. • Knowledge: Understanding of The Quality Standards, SCCIF, childcare legislation, and regulatory requirements. • Skills: Efficient in; planning, organizing, budget control, resource allocation, and team leadership. • Communication: Confidence in effective spoken and written communication. • Understanding Trauma: Knowledge of the needs of children with behavioural, emotional and social difficulties, including managing challenging behaviour. • Driving License: Full UK required. Why Cambian? • As part of the CareTech family, To be part of the most exciting Childrens care team in the UK, to make a difference each day every day for the young people we support. • All of our colleagues - Care & Support Workers, Educators, Clinicians, Therapists, Fostering and Support Services are fully committed to CareTech's goals. They understand the challenges and rewards of working with our Service Users, Children and Young People and know that every day they will achieve things that really matter. • A career in Care can be life-changing. The chance to make a real, positive difference every day and the opportunity to build experience, skills and recognised qualifications in a friendly, empowering environment, where people are at the heart of everything we do. • As one of Europe's largest Care & Special Needs Education providers, you will be able to grow and develop your career at CareTech - a place where we can offer job satisfaction and long-term career prospects. CareTech is a Disability Confident Employer and an Equal Opportunities Employer. We value the wisdom that comes from life experience and are committed to promoting the safeguarding and welfare of all in our care. All applicants must undergo an enhanced DBS check and provide at least two references covering the past two years. Applicants must also provide information for all positions related to working with children and the vulnerable and details of employment going back to full time education. If you are ready to make a difference and meet the needs of children in a nurturing environment, apply now and join our dedicated team!
May 03, 2026
Full time
Are you passionate about transforming the lives of young people? Join Cambian as an Intake & Assessment Registered Manager in Acocks Green and make a lasting impact to young people as part of our specialist EBD services. About Us At Cambian we are dedicated to providing exceptional care and support to our children's residential homes across the UK. Cambian is part of the CareTech family, where we work collectively to support every child to have an extraordinary day every day. We Offer sector leading care & sector leading remuneration • Entry salary up to £60,000 per annum DOE. • Welcome Bonus - £5,000 on successful registration • £5,000 Annual quality and commercial bonus. • As a member of the CareTech leadership team you will participate in a Management Incentive Plan that will enable you to share in the long term success of the Company. • Comprehensive Induction To set you up for success. • Management Development Training Programme and continuous development from our in-house Leadership Academy. Whose courses provide our existing and future leaders the time and psychological space to explore the expectations of a leader, with a focus on core behavioural skills. To motivate, empower, inspire and stretch leaders to develop their knowledge and skills in leadership and management, by reflecting on themselves and how they interact and work with their teams, their networks and the wider business. • Additional Benefits : Competitive pay, pension scheme, and a range of benefits including: o Employee Assistance Service o Wellbeing Programme o Recommend a Friend scheme o Team Rewards with discounted restaurants and family days out o Long Service Awards As a Children's Registered Manager our expectation is that your home will be rated as at least "Good" by Ofsted This is to open an Intake and Assessment home where you will: Develop Comprehensive Care Plans: Ensure each young person has a tailored plan that addresses their care, education, social, emotional, cultural, therapeutic, and health needs. Develop a great team: Working with the recruitment teams support, bring in the right people for your home to ensure your success. Complete company induction and personal development plans, retaining a strong team to ensure familiar faces for the young people. Foster Consultation: Develop systems to consult young people about the care they receive. Allocate Key Workers: Assign a Key Worker to each young person to implement their care plan. Maintain High Standards: Establish and monitor high-quality care standards in line with the quality standards and the Home's Statement of Purpose. Handle Complaints and Concerns: Take responsibility for addressing any complaints or child protection concerns. Collaborate with Stakeholders: Work in partnership with parents, carers, and other professionals to promote the welfare of young people. Participate in Meetings: Attend and contribute to care planning and review meetings as appropriate. Embrace a safe culture: Ensure the children in your service are cared for at the best possible standard. Effective Commercial Management of your home: Ensure you manage your home aligned to budget expectations. Essential Requirements and Experience • Passionate about making the difference to the lives of young people in care. • Relevant Experience: At least 2 years in a position related to residential care of children, with at least 1 year in a supervisory role within the last 5 years. • Qualifications: Level 3 in Children's Residential Care is essential. Level 5 in Leadership and Management for Residential Childcare is preferred at point of application, if not then you must be enrolled on the Level 5 within 6 months of starting in post. • Knowledge: Understanding of The Quality Standards, SCCIF, childcare legislation, and regulatory requirements. • Skills: Efficient in; planning, organizing, budget control, resource allocation, and team leadership. • Communication: Confidence in effective spoken and written communication. • Understanding Trauma: Knowledge of the needs of children with behavioural, emotional and social difficulties, including managing challenging behaviour. • Driving License: Full UK required. Why Cambian? • As part of the CareTech family, To be part of the most exciting Childrens care team in the UK, to make a difference each day every day for the young people we support. • All of our colleagues - Care & Support Workers, Educators, Clinicians, Therapists, Fostering and Support Services are fully committed to CareTech's goals. They understand the challenges and rewards of working with our Service Users, Children and Young People and know that every day they will achieve things that really matter. • A career in Care can be life-changing. The chance to make a real, positive difference every day and the opportunity to build experience, skills and recognised qualifications in a friendly, empowering environment, where people are at the heart of everything we do. • As one of Europe's largest Care & Special Needs Education providers, you will be able to grow and develop your career at CareTech - a place where we can offer job satisfaction and long-term career prospects. CareTech is a Disability Confident Employer and an Equal Opportunities Employer. We value the wisdom that comes from life experience and are committed to promoting the safeguarding and welfare of all in our care. All applicants must undergo an enhanced DBS check and provide at least two references covering the past two years. Applicants must also provide information for all positions related to working with children and the vulnerable and details of employment going back to full time education. If you are ready to make a difference and meet the needs of children in a nurturing environment, apply now and join our dedicated team!
Job Advertisement: Branch Manager Location: Poulton (Blackpool) Are you a passionate leader ready to make a significant impact in our community? Our client is seeking a dedicated Direct Distribution Branch Manager to join their Poulton Branch. This is an exciting opportunity for a self-driven individual focused on developing and inspiring a team to achieve service excellence. Key Responsibilities: Support the organisation's Direct Distribution Strategy by proactively generating leads for new business. Identify, assess, and mitigate risks in accordance with the organisation's risk management framework and regulatory requirements. Achieve and exceed agreed objectives, contributing to the organisation's strategic plan. Ensure positive member outcomes by applying the principles of Consumer Duty consistently. Manage member complaints effectively, ensuring timely resolutions and appropriate escalation. Oversee branch quality assurance checks and ensure compliance with control procedures. Build external relationships and explore new partnerships to enhance the organisation's presence in the community. Maintain accurate People HR records, including sickness, annual leave, and performance reviews. Foster a culture of accountability and service excellence within the team. What You Will Bring: Minimum of five GCSEs (or equivalent), including Maths and English at grade C/4 or above. Exceptional communication and interpersonal skills. Ability to work independently and make informed decisions. Strong attention to detail and a commitment to a 'right first time' approach. Knowledge of market opportunities with a focus on achieving growth objectives. A qualification in Leadership, Management, or further education is desirable. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
May 03, 2026
Full time
Job Advertisement: Branch Manager Location: Poulton (Blackpool) Are you a passionate leader ready to make a significant impact in our community? Our client is seeking a dedicated Direct Distribution Branch Manager to join their Poulton Branch. This is an exciting opportunity for a self-driven individual focused on developing and inspiring a team to achieve service excellence. Key Responsibilities: Support the organisation's Direct Distribution Strategy by proactively generating leads for new business. Identify, assess, and mitigate risks in accordance with the organisation's risk management framework and regulatory requirements. Achieve and exceed agreed objectives, contributing to the organisation's strategic plan. Ensure positive member outcomes by applying the principles of Consumer Duty consistently. Manage member complaints effectively, ensuring timely resolutions and appropriate escalation. Oversee branch quality assurance checks and ensure compliance with control procedures. Build external relationships and explore new partnerships to enhance the organisation's presence in the community. Maintain accurate People HR records, including sickness, annual leave, and performance reviews. Foster a culture of accountability and service excellence within the team. What You Will Bring: Minimum of five GCSEs (or equivalent), including Maths and English at grade C/4 or above. Exceptional communication and interpersonal skills. Ability to work independently and make informed decisions. Strong attention to detail and a commitment to a 'right first time' approach. Knowledge of market opportunities with a focus on achieving growth objectives. A qualification in Leadership, Management, or further education is desirable. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Are you passionate about transforming the lives of young people? Join Cambian as a Registered Manager in Torquay and make a lasting impact to young people. About Us At Cambian we are dedicated to providing exceptional care and support to our children's residential homes across the UK. Cambian is part of the CareTech family, where we work collectively to support every child to have an extraordinary day every day. What We Offer • Entry salary up to £45,000 per annum DOE • Annual quality and commercial bonus • As a member of the CareTech leadership team you will participate in a Management Incentive Plan that will enable you to share in the long term success of the Company. • Comprehensive Induction: To set you up for success. • Management Development Training Programme and continuous development from our in-house Leadership Academy. Whose courses provide our existing and future leaders the time and psychological space to explore the expectations of a leader, with a focus on core behavioural skills. To motivate, empower, inspire and stretch leaders to develop their knowledge and skills in leadership and management, by reflecting on themselves and how they interact and work with their teams, their networks and the wider business. • Additional Benefits : Competitive pay, pension scheme, and a range of benefits including: o Employee Assistance Service o Wellbeing Programme o Recommend a Friend scheme o Team Rewards with discounted restaurants and family days out o Long Service Awards As a Registered Manager of this solo Children's home you will: Develop Comprehensive Care Plans: Ensure each young person has a tailored plan that addresses their care, education, social, emotional, cultural, therapeutic, and health needs. Develop a great team: Working with the recruitment teams support, bring in the right people for your home. Complete company induction and personal development plans, retaining a strong team to ensure familiar faces for the young people. Foster Consultation: Develop systems to consult young people about the care they receive. Allocate Key Workers: Assign a Key Worker to each young person to implement their care plan. Maintain High Standards: Establish and monitor high-quality care standards in line with the quality standards and the Home's Statement of Purpose. Handle Complaints and Concerns: Take responsibility for addressing any complaints or child protection concerns. Collaborate with Stakeholders: Work in partnership with parents, carers, and other professionals to promote the welfare of young people. Participate in Meetings: Attend and contribute to care planning and review meetings as appropriate. Embrace a safe culture: Ensure the children in your service are cared for at the best possible standard. Essential Requirements and Experience • Relevant Experience: At least 2 years in a position related to residential care of children, with at least 1 year in a supervisory role within the last 5 years. • Qualifications: Level 3 in Children's Residential Care is essential. Level 5 in Leadership and Management for Residential Childcare is preferred at point of application, if not then you must be enrolled on the Level 5 within 6 months of starting in post. • Knowledge: Understanding of The Quality Standards, SCCIF, childcare legislation, and regulatory requirements. • Skills: Efficient in; planning, organizing, budget control, resource allocation, and team leadership. • Communication: Confidence in effective spoken and written communication. • Understanding Trauma: Knowledge of the needs of children with behavioural, emotional and social difficulties, including managing challenging behaviour. • Driving License: Full UK required. Why Choose Cambian? • At the core of CareTech, is our commitment to supporting our amazing Service Users and their families - each with their own needs, aspirations and infinite potential to experience the Extraordinary Every Day! • All of our colleagues - Care & Support Workers, Educators, Clinicians, Therapists, Fostering and Support Services are fully committed to CareTech's goals. They understand the challenges and rewards of working with our Service Users, Children and Young People and know that every day they will achieve things that really matter. • A career in Care can be life-changing. The chance to make a real, positive difference every day and the opportunity to build experience, skills and recognised qualifications in a friendly, empowering environment, where people are at the heart of everything we do. • As one of Europe's largest Care & Special Needs Education providers, you will be able to grow and develop your career at CareTech - a place where we can offer job satisfaction and long-term career prospects. The CareTech family is a Disability Confident Employer and an Equal Opportunities Employer. We value the wisdom that comes from life experience and are committed to promoting the safeguarding and welfare of all in our care. All applicants must undergo an enhanced DBS check and provide at least two references covering the past two years. Applicants must also provide information for all positions related to working with children and the vulnerable and details of employment going back to full time education. If you are ready to make a difference and meet the needs of children in a nurturing environment, apply now and join our dedicated team!
May 03, 2026
Full time
Are you passionate about transforming the lives of young people? Join Cambian as a Registered Manager in Torquay and make a lasting impact to young people. About Us At Cambian we are dedicated to providing exceptional care and support to our children's residential homes across the UK. Cambian is part of the CareTech family, where we work collectively to support every child to have an extraordinary day every day. What We Offer • Entry salary up to £45,000 per annum DOE • Annual quality and commercial bonus • As a member of the CareTech leadership team you will participate in a Management Incentive Plan that will enable you to share in the long term success of the Company. • Comprehensive Induction: To set you up for success. • Management Development Training Programme and continuous development from our in-house Leadership Academy. Whose courses provide our existing and future leaders the time and psychological space to explore the expectations of a leader, with a focus on core behavioural skills. To motivate, empower, inspire and stretch leaders to develop their knowledge and skills in leadership and management, by reflecting on themselves and how they interact and work with their teams, their networks and the wider business. • Additional Benefits : Competitive pay, pension scheme, and a range of benefits including: o Employee Assistance Service o Wellbeing Programme o Recommend a Friend scheme o Team Rewards with discounted restaurants and family days out o Long Service Awards As a Registered Manager of this solo Children's home you will: Develop Comprehensive Care Plans: Ensure each young person has a tailored plan that addresses their care, education, social, emotional, cultural, therapeutic, and health needs. Develop a great team: Working with the recruitment teams support, bring in the right people for your home. Complete company induction and personal development plans, retaining a strong team to ensure familiar faces for the young people. Foster Consultation: Develop systems to consult young people about the care they receive. Allocate Key Workers: Assign a Key Worker to each young person to implement their care plan. Maintain High Standards: Establish and monitor high-quality care standards in line with the quality standards and the Home's Statement of Purpose. Handle Complaints and Concerns: Take responsibility for addressing any complaints or child protection concerns. Collaborate with Stakeholders: Work in partnership with parents, carers, and other professionals to promote the welfare of young people. Participate in Meetings: Attend and contribute to care planning and review meetings as appropriate. Embrace a safe culture: Ensure the children in your service are cared for at the best possible standard. Essential Requirements and Experience • Relevant Experience: At least 2 years in a position related to residential care of children, with at least 1 year in a supervisory role within the last 5 years. • Qualifications: Level 3 in Children's Residential Care is essential. Level 5 in Leadership and Management for Residential Childcare is preferred at point of application, if not then you must be enrolled on the Level 5 within 6 months of starting in post. • Knowledge: Understanding of The Quality Standards, SCCIF, childcare legislation, and regulatory requirements. • Skills: Efficient in; planning, organizing, budget control, resource allocation, and team leadership. • Communication: Confidence in effective spoken and written communication. • Understanding Trauma: Knowledge of the needs of children with behavioural, emotional and social difficulties, including managing challenging behaviour. • Driving License: Full UK required. Why Choose Cambian? • At the core of CareTech, is our commitment to supporting our amazing Service Users and their families - each with their own needs, aspirations and infinite potential to experience the Extraordinary Every Day! • All of our colleagues - Care & Support Workers, Educators, Clinicians, Therapists, Fostering and Support Services are fully committed to CareTech's goals. They understand the challenges and rewards of working with our Service Users, Children and Young People and know that every day they will achieve things that really matter. • A career in Care can be life-changing. The chance to make a real, positive difference every day and the opportunity to build experience, skills and recognised qualifications in a friendly, empowering environment, where people are at the heart of everything we do. • As one of Europe's largest Care & Special Needs Education providers, you will be able to grow and develop your career at CareTech - a place where we can offer job satisfaction and long-term career prospects. The CareTech family is a Disability Confident Employer and an Equal Opportunities Employer. We value the wisdom that comes from life experience and are committed to promoting the safeguarding and welfare of all in our care. All applicants must undergo an enhanced DBS check and provide at least two references covering the past two years. Applicants must also provide information for all positions related to working with children and the vulnerable and details of employment going back to full time education. If you are ready to make a difference and meet the needs of children in a nurturing environment, apply now and join our dedicated team!
We are recruiting on behalf of a South London local authority for a Senior Disrepair Specialist Officer to support the operational delivery of Awaab's Law. This role is critical in ensuring all emergency hazards are identified, reported, and resolved within 24 hours of notification. You will manage a small team delivering both proactive and reactive administrative support to the disrepair service, working closely with repairs partners, customer services, back-office, and operational teams. Acting as the key liaison for disrepair queries, you will support the Disrepair Manager by providing expert guidance and ensuring accurate diagnosis of disrepair cases across council housing stock. The post holder will play a central role in connecting front-line and back-office services, enabling clear communication and efficient responses to residents. You will champion a collaborative "One Team" approach to resolve complex cases and complaints, ensuring compliance with Awaab's Law and its escalation timeframes while driving continuous service improvement. Key responsibilities include supervising and coordinating team members, leading regular one-to-ones and team meetings, and maintaining strong performance management and wellbeing support. You will be responsible for meeting reporting deadlines, attending stakeholder meetings, and managing workloads to achieve targets across time, cost, and quality. How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
May 03, 2026
Contractor
We are recruiting on behalf of a South London local authority for a Senior Disrepair Specialist Officer to support the operational delivery of Awaab's Law. This role is critical in ensuring all emergency hazards are identified, reported, and resolved within 24 hours of notification. You will manage a small team delivering both proactive and reactive administrative support to the disrepair service, working closely with repairs partners, customer services, back-office, and operational teams. Acting as the key liaison for disrepair queries, you will support the Disrepair Manager by providing expert guidance and ensuring accurate diagnosis of disrepair cases across council housing stock. The post holder will play a central role in connecting front-line and back-office services, enabling clear communication and efficient responses to residents. You will champion a collaborative "One Team" approach to resolve complex cases and complaints, ensuring compliance with Awaab's Law and its escalation timeframes while driving continuous service improvement. Key responsibilities include supervising and coordinating team members, leading regular one-to-ones and team meetings, and maintaining strong performance management and wellbeing support. You will be responsible for meeting reporting deadlines, attending stakeholder meetings, and managing workloads to achieve targets across time, cost, and quality. How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Senior Social Work Practitioner GRADE: ME13with London Weighting and two increments for AMHP work DIRECTORATE: Adult Social Care Integrated Care & Public Health HOURS OF WORK: 35 RESPONSIBLE TO: Team Manager (LINE MANAGER) ACCOUNTABLE TO: Service Manager Head of Service, Mental Health RESPONSIBLE FOR: Social Work Staff, Support Workers, students or trainees as required LIAISES WITH: Multi Professionals, including in the Mental Health Trust - Inpatient and Community Services. Housing, Public Health. Adult, Older People and Children's Social Care and Health Services. Primary and Secondary Care Services. Statutory and non- Statutory Services OVERVIEW OF THE POST To provide advice consultation and professional supervision to a group of specialist mental health social care staff To be a lead practitioner in the team, ensuring the provision of a high quality and safe specialist mental health service to the defined service user group. The post holder will be expected to deliver a range of evidence-based interventions which will promote strengths base approach, social inclusion for this group of service users, who Experience low, moderate or severe or mental health issues. The post holder will work in partnership with a range of other services which may include EIS, Home Treatment Teams, Integrated Recovery Hubs Older People, Integrated Recovery Hubs (IRH), Acute, Inpatients Services, Voluntary and independent and community services. The principal purpose is to provide a person cantered approach, focusing on Strength, ability, and the resident existing networks The senior will be relied on to lead by example The Postholder will practice to the Department Social Work Model and guide colleagues in the team in this framework The post holder will work within the safeguarding adults and safeguarding children frameworks across the London Borough of Merton Able to act consistent with the Values of the Council KEY TASKS AND RESPONSIBILITIES Foster recovery through empowerment of Residents and carers by involving them in the planning of their care Establishing and maintaining consistent supportive relationships, which encourages increased self-determination and responsibility for service users and their care. Offer a range of evidence-based interventions and risk management approaches enabling the residents and carers to reduce and manage symptoms and high-risk behaviour. Offer practice guidance to colleagues in the team Be proactive, innovative and creative in delivering care, enabling the facilitation of service user's recovery. Engage residents and carers in relapse prevention and crisis planning providing intervention that maximize the ability to resolve crisis and prevent hospitalization. Support early discharge from both inpatient and Home Treatment Team by providing regular, formal reviews. Deliver a collaborative and responsive service through practice that is dictated by service users/carers intelligence and experience of their own situation . Display expertise in understanding and applying Social Care, Mental Health, Mental Capacity legislation and guidance. Display awareness of the wider range of Social Care legislation and policy, Be creative in ensuring information and advice is delivered in manner that will be receptive to others Act as Case Manager to a defined caseload of service users. Respond swiftly to crisis, providing intervention to prevent admission. Work closely with Carers. Ability to act independently carrying out function on the team's Duty system while also seeking to consult with seniors as required Recognize racial, cultural, sexual preference and linguistic differences. Ensure that record keeping/documentation reflects, prescribed departmental expectation. Maximize the use of resources within the team and available in the community. Have an understanding and work with the mental Health trust and Integrated Commissioning Board. Carry out the responsibility of being part of the Lead group in the service Ensure that care and support plans are reviewed and updated to take into account of the most recent information regarding Residents and Carer needs. It should reflect their views, their voice . Undertake risk assessment/management and positive risk taking by developing genuine interventions with those you are working with Carry out SAM or Enquiry Officer Duty under Safeguarding procedures, as appropriate Ensure activity/contact is entered promptly on Mosaic, conforming with Department Recording requirement. Provide carers assessment and care plans or support their production Work with Brokerage, mental health Social Work Service process to implement Care Packages, including personalised budgets, in the community. Knowledgeable about financial implications of the Care Act 2014, and Departmental policy and procedure arising from this Guide colleagues to ensure discussion regards Financial implication of the Cre Act are discussed with residents and Carers 3. KEY RELATIONSHIPS Maintain professional relationships with other agencies, e.g.,; Neighbourhood Services, Police, Probation Service, Education, Advocacy, PALS, Benefits and Voluntary Services to ensure provision of a quality package of care and service delivery for the service users and their carers. 4. SERVICE DEVELOPMENT AND DELIVERY Participate in service development and partake in the evaluation of the quality of service delivery. Support and facilitate initiative in developing service user's participation groups. Assist in planning, undertaking and evaluating specific projects related to clinical practice within the community. 5. MANAGEMENT/ AUDIT Implement and participate in orientation and local induction programmes for staff. Achieve and demonstrate agreed standards of personal and professional development within the agreed time scale. Participate in research, audit reviews and other initiatives in accordance to expected Governance. Be responsible for ensuring that accurate records are kept in accordance with Council policies and legal requirements. Report all complaints and or incidents in accordance with Local Authority procedures and ensure that the line manager is informed. Actively contribute to the development and review of policies and procedures based upon best practice. 6. TRAINING Ensure that own knowledge and skills are constantly updated. Attain appropriate levels of computer literacy Facilitate students achieving their competencies relevant to their outcome. Attend mandatory training as outlined by Trust policies. Undertake training as necessary in line with the development of the post, through continuous Professional Development Be an approved mental health practitioner, providing assessments as required by the mental health act. Or willingness to undertake AMHP training if required Undertake SAM training and practice as a SAM 7. PROFESSIONAL To participate in the AMHP Duty rota, providing a source of support and advice to those undertaking duties under the Mental Health Act 1983, and to provide specialist cover as necessary. Have a working knowledge of current appropriate legislations - The Children's Act, Care Act (2014), Carers legislation and the Mental Health Act (1983) and other relevant legislation. Be aware of and adhere to Local Authority procedures. Set own objectives through Appraisal, work towards achieving these Deliver and engage in regular professional supervision. Adhere to and work within the guidelines of own professional code of practice. Maintain registration of care profession and membership in relation to the relevant professional qualification Act as a positive role model for colleagues. Ensure that full regard is taken of the dignity, individuality and well-being of residents and carers. Be accountable for own practice and take every reasonable opportunity to sustain and improve knowledge and professional competence. Advocate and promote self-advocacy for service users/carers. 8. COMMUNICATION AND WORKING RELATIONSHIPS Communicate effectively with other members of the service pertaining the assessment, care plan, risk factors, relapse signature, sign of deterioration in service user's mental and physical conditions. Ensure that information of a sensitive and contentious content is handled with professionalism and communicated appropriately to clearly identified persons. Respond to emergency situations in a clear and supportive manner showing sensitivity and direction at all times. 9. CONFIDENTIALITY In the course of your employment you will handle confidential personal information You must not read, discuss, disclose or pass on confidential information unless it is necessary in the pursuance of your legitimate duties. Unauthorized disclosure of such information will be treated as a serious disciplinary matter. In addition it is important that you realize that if this confidentiality is breached, this may result in civil proceedings or a criminal prosecution. 10. HEALTH AND SAFETY . click apply for full job details
May 03, 2026
Full time
Senior Social Work Practitioner GRADE: ME13with London Weighting and two increments for AMHP work DIRECTORATE: Adult Social Care Integrated Care & Public Health HOURS OF WORK: 35 RESPONSIBLE TO: Team Manager (LINE MANAGER) ACCOUNTABLE TO: Service Manager Head of Service, Mental Health RESPONSIBLE FOR: Social Work Staff, Support Workers, students or trainees as required LIAISES WITH: Multi Professionals, including in the Mental Health Trust - Inpatient and Community Services. Housing, Public Health. Adult, Older People and Children's Social Care and Health Services. Primary and Secondary Care Services. Statutory and non- Statutory Services OVERVIEW OF THE POST To provide advice consultation and professional supervision to a group of specialist mental health social care staff To be a lead practitioner in the team, ensuring the provision of a high quality and safe specialist mental health service to the defined service user group. The post holder will be expected to deliver a range of evidence-based interventions which will promote strengths base approach, social inclusion for this group of service users, who Experience low, moderate or severe or mental health issues. The post holder will work in partnership with a range of other services which may include EIS, Home Treatment Teams, Integrated Recovery Hubs Older People, Integrated Recovery Hubs (IRH), Acute, Inpatients Services, Voluntary and independent and community services. The principal purpose is to provide a person cantered approach, focusing on Strength, ability, and the resident existing networks The senior will be relied on to lead by example The Postholder will practice to the Department Social Work Model and guide colleagues in the team in this framework The post holder will work within the safeguarding adults and safeguarding children frameworks across the London Borough of Merton Able to act consistent with the Values of the Council KEY TASKS AND RESPONSIBILITIES Foster recovery through empowerment of Residents and carers by involving them in the planning of their care Establishing and maintaining consistent supportive relationships, which encourages increased self-determination and responsibility for service users and their care. Offer a range of evidence-based interventions and risk management approaches enabling the residents and carers to reduce and manage symptoms and high-risk behaviour. Offer practice guidance to colleagues in the team Be proactive, innovative and creative in delivering care, enabling the facilitation of service user's recovery. Engage residents and carers in relapse prevention and crisis planning providing intervention that maximize the ability to resolve crisis and prevent hospitalization. Support early discharge from both inpatient and Home Treatment Team by providing regular, formal reviews. Deliver a collaborative and responsive service through practice that is dictated by service users/carers intelligence and experience of their own situation . Display expertise in understanding and applying Social Care, Mental Health, Mental Capacity legislation and guidance. Display awareness of the wider range of Social Care legislation and policy, Be creative in ensuring information and advice is delivered in manner that will be receptive to others Act as Case Manager to a defined caseload of service users. Respond swiftly to crisis, providing intervention to prevent admission. Work closely with Carers. Ability to act independently carrying out function on the team's Duty system while also seeking to consult with seniors as required Recognize racial, cultural, sexual preference and linguistic differences. Ensure that record keeping/documentation reflects, prescribed departmental expectation. Maximize the use of resources within the team and available in the community. Have an understanding and work with the mental Health trust and Integrated Commissioning Board. Carry out the responsibility of being part of the Lead group in the service Ensure that care and support plans are reviewed and updated to take into account of the most recent information regarding Residents and Carer needs. It should reflect their views, their voice . Undertake risk assessment/management and positive risk taking by developing genuine interventions with those you are working with Carry out SAM or Enquiry Officer Duty under Safeguarding procedures, as appropriate Ensure activity/contact is entered promptly on Mosaic, conforming with Department Recording requirement. Provide carers assessment and care plans or support their production Work with Brokerage, mental health Social Work Service process to implement Care Packages, including personalised budgets, in the community. Knowledgeable about financial implications of the Care Act 2014, and Departmental policy and procedure arising from this Guide colleagues to ensure discussion regards Financial implication of the Cre Act are discussed with residents and Carers 3. KEY RELATIONSHIPS Maintain professional relationships with other agencies, e.g.,; Neighbourhood Services, Police, Probation Service, Education, Advocacy, PALS, Benefits and Voluntary Services to ensure provision of a quality package of care and service delivery for the service users and their carers. 4. SERVICE DEVELOPMENT AND DELIVERY Participate in service development and partake in the evaluation of the quality of service delivery. Support and facilitate initiative in developing service user's participation groups. Assist in planning, undertaking and evaluating specific projects related to clinical practice within the community. 5. MANAGEMENT/ AUDIT Implement and participate in orientation and local induction programmes for staff. Achieve and demonstrate agreed standards of personal and professional development within the agreed time scale. Participate in research, audit reviews and other initiatives in accordance to expected Governance. Be responsible for ensuring that accurate records are kept in accordance with Council policies and legal requirements. Report all complaints and or incidents in accordance with Local Authority procedures and ensure that the line manager is informed. Actively contribute to the development and review of policies and procedures based upon best practice. 6. TRAINING Ensure that own knowledge and skills are constantly updated. Attain appropriate levels of computer literacy Facilitate students achieving their competencies relevant to their outcome. Attend mandatory training as outlined by Trust policies. Undertake training as necessary in line with the development of the post, through continuous Professional Development Be an approved mental health practitioner, providing assessments as required by the mental health act. Or willingness to undertake AMHP training if required Undertake SAM training and practice as a SAM 7. PROFESSIONAL To participate in the AMHP Duty rota, providing a source of support and advice to those undertaking duties under the Mental Health Act 1983, and to provide specialist cover as necessary. Have a working knowledge of current appropriate legislations - The Children's Act, Care Act (2014), Carers legislation and the Mental Health Act (1983) and other relevant legislation. Be aware of and adhere to Local Authority procedures. Set own objectives through Appraisal, work towards achieving these Deliver and engage in regular professional supervision. Adhere to and work within the guidelines of own professional code of practice. Maintain registration of care profession and membership in relation to the relevant professional qualification Act as a positive role model for colleagues. Ensure that full regard is taken of the dignity, individuality and well-being of residents and carers. Be accountable for own practice and take every reasonable opportunity to sustain and improve knowledge and professional competence. Advocate and promote self-advocacy for service users/carers. 8. COMMUNICATION AND WORKING RELATIONSHIPS Communicate effectively with other members of the service pertaining the assessment, care plan, risk factors, relapse signature, sign of deterioration in service user's mental and physical conditions. Ensure that information of a sensitive and contentious content is handled with professionalism and communicated appropriately to clearly identified persons. Respond to emergency situations in a clear and supportive manner showing sensitivity and direction at all times. 9. CONFIDENTIALITY In the course of your employment you will handle confidential personal information You must not read, discuss, disclose or pass on confidential information unless it is necessary in the pursuance of your legitimate duties. Unauthorized disclosure of such information will be treated as a serious disciplinary matter. In addition it is important that you realize that if this confidentiality is breached, this may result in civil proceedings or a criminal prosecution. 10. HEALTH AND SAFETY . click apply for full job details
Deputy Manager - Job Description At Cambian, we aim to become the provider of the best quality behavioural health services in the UK. We change people's lives through our passionate care and expert approach, raising their expectations, stabilising their conditions and enabling them to achieve their personal best. Main Purpose of the Job: To assist the manager in achieving the aims and objectives of the Statement of Purpose. To deputise in the absence of the Registered Manager. To support and manage the staff to enable them to meet the needs of the children and young people. To undertake direct work with Children and young people as appropriate. To be the responsible person in managing child protection concerns and complaints. To work in partnership with other professionals to achieve optimum outcomes for young people. To offer supervision and support to senior staff in line with National Minimum Standards. Duties & Responsibilities To meet the needs of children through: Ensuring that each young person has an allocated key worker Ensuring that each member of staff is aware of each child's placement plan and their responsibilities for its implementation Attending childcare reviews and planning meetings to provide information and achieve best outcomes for young people Undertaking direct work with young people and acting as an appropriate role model. Assist in developing systems in which young people are consulted about the quality of care they receive Maintaining accurate written records in logs, continuation sheets and files both to record information and enable regular monitoring and evaluation to take place Working in partnership with parents, carers and other professionals to safeguard and promote the welfare of young people. Chairing children's meetings and facilitating consultation with young people generally Acting as an appropriate adult at PACE interviews To manage a staff team through: Providing managerial control and direction in relation to staff duties and responsibilities. Assist with the recruitment and retention of staff including induction training for new staff into the home. Supervision of new starters during their probationary period. Develop a management style which balances the need to exercise control and give direction with the need to offer staff the opportunity to decision making Taking responsibility for planning shifts and ensuring their smooth running when on duty. Providing consultation and informal advice and support to staff in relation to day to day matters. Offering 1:1 supervision to staff in line with National Minimum Standards Identifying and progressing individual training and development needs of staff in the context of their personnel development plans Undertaking annual appraisal of staff Addressing issues in relation to conduct and competence of staff. Conduct management investigations when required. Assist the Registered Manager in promoting personal and professional development through the appropriate delegation of duties and responsibilities. Contributing to team and staff meetings to facilitate good communication and staff development Ensuring staff work within the Homes policies, procedures and National Minimum Standards requirements. To develop systems which ensure the effective allocation of resources through: Ensuring adequate staffing levels that meet the needs of the Home Ensuring that budgets are managed effectively and the use of finances is properly monitored including petty cash returns, weekly attendance records. Ensuring that company vehicles are clean and regularly maintained Monitoring closely the fabric of the building (including fixtures, amenities and grounds) and taking remedial action where necessary. To promote the efficient and effective operation of the Home through: Developing in consultation with young people and staff routines in relation to all aspects of child care. Clarifying expectations in relation to maintaining the Home in a clean and orderly condition. Creating rotas which fit best with children's needs and which allow proper handovers between shifts. Ensuring that there are appropriate and adequate reporting and recording system in place to comply with National Minimum Standards. Attending to all administration issues in relation to the Home and the provision of weekly management information reports for HQ. General Responsibilities: To assist the Registered Manager in the implementation of all aspects of the Statement of Purpose Contribute to the devising, implementing and evaluation of changes with the involvement of front-line staff to continually improve services, systems and standards, in conjunction with the Registered Manager and the Senior Management team To deputise in the absence of the Registered Manager To drive company vehicles - subject to policies and procedures To work on a rota basis according to the needs of young people To ensure that resources are allocated appropriately and financial records are accurately maintained To receive supervision in line with National Minimum Standards and to take responsibility for personal development and progress of individual training needs To carry out all other reasonable tasks or directed by the Registered Manager. PERSON SPECIFICATION Desirable Skills/Qualifications: Secondary Education with good standard of literacy and numeracy NVQ 3 in caring for Children and Young People (or equivalent) Working towards NVQ4 Management qualification Current driving license Knowledge & Skills Knowledge of National Minimum StandardsAwareness of Equal Opportunities/ADP issuesKnowledge of the Children Act and other relevant legislationTeam Building SkillsSupervision SkillsAbility to manage teams effectivelyAbility to communicate both verbally and in writingUnderstanding the needs of BESD children including managing challenging behaviourIn-depth knowledge of 'Every Child Matters'Excellent organisational skillsAbility to motivate and enthuse staffCounselling SkillsTraining SkillsDrug
May 03, 2026
Full time
Deputy Manager - Job Description At Cambian, we aim to become the provider of the best quality behavioural health services in the UK. We change people's lives through our passionate care and expert approach, raising their expectations, stabilising their conditions and enabling them to achieve their personal best. Main Purpose of the Job: To assist the manager in achieving the aims and objectives of the Statement of Purpose. To deputise in the absence of the Registered Manager. To support and manage the staff to enable them to meet the needs of the children and young people. To undertake direct work with Children and young people as appropriate. To be the responsible person in managing child protection concerns and complaints. To work in partnership with other professionals to achieve optimum outcomes for young people. To offer supervision and support to senior staff in line with National Minimum Standards. Duties & Responsibilities To meet the needs of children through: Ensuring that each young person has an allocated key worker Ensuring that each member of staff is aware of each child's placement plan and their responsibilities for its implementation Attending childcare reviews and planning meetings to provide information and achieve best outcomes for young people Undertaking direct work with young people and acting as an appropriate role model. Assist in developing systems in which young people are consulted about the quality of care they receive Maintaining accurate written records in logs, continuation sheets and files both to record information and enable regular monitoring and evaluation to take place Working in partnership with parents, carers and other professionals to safeguard and promote the welfare of young people. Chairing children's meetings and facilitating consultation with young people generally Acting as an appropriate adult at PACE interviews To manage a staff team through: Providing managerial control and direction in relation to staff duties and responsibilities. Assist with the recruitment and retention of staff including induction training for new staff into the home. Supervision of new starters during their probationary period. Develop a management style which balances the need to exercise control and give direction with the need to offer staff the opportunity to decision making Taking responsibility for planning shifts and ensuring their smooth running when on duty. Providing consultation and informal advice and support to staff in relation to day to day matters. Offering 1:1 supervision to staff in line with National Minimum Standards Identifying and progressing individual training and development needs of staff in the context of their personnel development plans Undertaking annual appraisal of staff Addressing issues in relation to conduct and competence of staff. Conduct management investigations when required. Assist the Registered Manager in promoting personal and professional development through the appropriate delegation of duties and responsibilities. Contributing to team and staff meetings to facilitate good communication and staff development Ensuring staff work within the Homes policies, procedures and National Minimum Standards requirements. To develop systems which ensure the effective allocation of resources through: Ensuring adequate staffing levels that meet the needs of the Home Ensuring that budgets are managed effectively and the use of finances is properly monitored including petty cash returns, weekly attendance records. Ensuring that company vehicles are clean and regularly maintained Monitoring closely the fabric of the building (including fixtures, amenities and grounds) and taking remedial action where necessary. To promote the efficient and effective operation of the Home through: Developing in consultation with young people and staff routines in relation to all aspects of child care. Clarifying expectations in relation to maintaining the Home in a clean and orderly condition. Creating rotas which fit best with children's needs and which allow proper handovers between shifts. Ensuring that there are appropriate and adequate reporting and recording system in place to comply with National Minimum Standards. Attending to all administration issues in relation to the Home and the provision of weekly management information reports for HQ. General Responsibilities: To assist the Registered Manager in the implementation of all aspects of the Statement of Purpose Contribute to the devising, implementing and evaluation of changes with the involvement of front-line staff to continually improve services, systems and standards, in conjunction with the Registered Manager and the Senior Management team To deputise in the absence of the Registered Manager To drive company vehicles - subject to policies and procedures To work on a rota basis according to the needs of young people To ensure that resources are allocated appropriately and financial records are accurately maintained To receive supervision in line with National Minimum Standards and to take responsibility for personal development and progress of individual training needs To carry out all other reasonable tasks or directed by the Registered Manager. PERSON SPECIFICATION Desirable Skills/Qualifications: Secondary Education with good standard of literacy and numeracy NVQ 3 in caring for Children and Young People (or equivalent) Working towards NVQ4 Management qualification Current driving license Knowledge & Skills Knowledge of National Minimum StandardsAwareness of Equal Opportunities/ADP issuesKnowledge of the Children Act and other relevant legislationTeam Building SkillsSupervision SkillsAbility to manage teams effectivelyAbility to communicate both verbally and in writingUnderstanding the needs of BESD children including managing challenging behaviourIn-depth knowledge of 'Every Child Matters'Excellent organisational skillsAbility to motivate and enthuse staffCounselling SkillsTraining SkillsDrug
Are you passionate about transforming the lives of young people? Join Cambian as a Registered Manager in Torquay and make a lasting impact to young people. About Us At Cambian we are dedicated to providing exceptional care and support to our children's residential homes across the UK. Cambian is part of the CareTech family, where we work collectively to support every child to have an extraordinary day every day. What We Offer • Entry salary up to £45,000 per annum DOE • Annual quality and commercial bonus • Comprehensive Induction: To set you up for success. • Management Development Training Programme and continuous development from our in-house Leadership Academy. Whose courses provide our existing and future leaders the time and psychological space to explore the expectations of a leader, with a focus on core behavioural skills. To motivate, empower, inspire and stretch leaders to develop their knowledge and skills in leadership and management, by reflecting on themselves and how they interact and work with their teams, their networks and the wider business. • Additional Benefits : Competitive pay, pension scheme, and a range of benefits including: o Employee Assistance Service o Wellbeing Programme o Recommend a Friend scheme o Team Rewards with discounted restaurants and family days out o Long Service Awards As a Registered Manager of this 2 bed Children's home you will: Develop Comprehensive Care Plans: Ensure each young person has a tailored plan that addresses their care, education, social, emotional, cultural, therapeutic, and health needs. Develop a great team: Working with the recruitment teams support, bring in the right people for your home. Complete company induction and personal development plans, retaining a strong team to ensure familiar faces for the young people. Foster Consultation: Develop systems to consult young people about the care they receive. Allocate Key Workers: Assign a Key Worker to each young person to implement their care plan. Maintain High Standards: Establish and monitor high-quality care standards in line with the quality standards and the Home's Statement of Purpose. Handle Complaints and Concerns: Take responsibility for addressing any complaints or child protection concerns. Collaborate with Stakeholders: Work in partnership with parents, carers, and other professionals to promote the welfare of young people. Participate in Meetings: Attend and contribute to care planning and review meetings as appropriate. Embrace a safe culture: Ensure the children in your service are cared for at the best possible standard. Essential Requirements and Experience • Relevant Experience: At least 2 years in a position related to residential care of children, with at least 1 year in a supervisory role within the last 5 years. • Qualifications: Level 3 in Children's Residential Care is essential. Level 5 in Leadership and Management for Residential Childcare is preferred at point of application, if not then you must be enrolled on the Level 5 within 6 months of starting in post. • Knowledge: Understanding of The Quality Standards, SCCIF, childcare legislation, and regulatory requirements. • Skills: Efficient in; planning, organizing, budget control, resource allocation, and team leadership. • Communication: Confidence in effective spoken and written communication. • Understanding Trauma: Knowledge of the needs of children with behavioural, emotional and social difficulties, including managing challenging behaviour. • Driving License: Full UK required. Why Choose Cambian? • At the core of CareTech, is our commitment to supporting our amazing Service Users and their families - each with their own needs, aspirations and infinite potential to experience the Extraordinary Every Day! • All of our colleagues - Care & Support Workers, Educators, Clinicians, Therapists, Fostering and Support Services are fully committed to CareTech's goals. They understand the challenges and rewards of working with our Service Users, Children and Young People and know that every day they will achieve things that really matter. • A career in Care can be life-changing. The chance to make a real, positive difference every day and the opportunity to build experience, skills and recognised qualifications in a friendly, empowering environment, where people are at the heart of everything we do. • As one of Europe's largest Care & Special Needs Education providers, you will be able to grow and develop your career at CareTech - a place where we can offer job satisfaction and long-term career prospects. The CareTech family is a Disability Confident Employer and an Equal Opportunities Employer. We value the wisdom that comes from life experience and are committed to promoting the safeguarding and welfare of all in our care. All applicants must undergo an enhanced DBS check and provide at least two references covering the past two years. Applicants must also provide information for all positions related to working with children and the vulnerable and details of employment going back to full time education. If you are ready to make a difference and meet the needs of children in a nurturing environment, apply now and join our dedicated team!
May 03, 2026
Full time
Are you passionate about transforming the lives of young people? Join Cambian as a Registered Manager in Torquay and make a lasting impact to young people. About Us At Cambian we are dedicated to providing exceptional care and support to our children's residential homes across the UK. Cambian is part of the CareTech family, where we work collectively to support every child to have an extraordinary day every day. What We Offer • Entry salary up to £45,000 per annum DOE • Annual quality and commercial bonus • Comprehensive Induction: To set you up for success. • Management Development Training Programme and continuous development from our in-house Leadership Academy. Whose courses provide our existing and future leaders the time and psychological space to explore the expectations of a leader, with a focus on core behavioural skills. To motivate, empower, inspire and stretch leaders to develop their knowledge and skills in leadership and management, by reflecting on themselves and how they interact and work with their teams, their networks and the wider business. • Additional Benefits : Competitive pay, pension scheme, and a range of benefits including: o Employee Assistance Service o Wellbeing Programme o Recommend a Friend scheme o Team Rewards with discounted restaurants and family days out o Long Service Awards As a Registered Manager of this 2 bed Children's home you will: Develop Comprehensive Care Plans: Ensure each young person has a tailored plan that addresses their care, education, social, emotional, cultural, therapeutic, and health needs. Develop a great team: Working with the recruitment teams support, bring in the right people for your home. Complete company induction and personal development plans, retaining a strong team to ensure familiar faces for the young people. Foster Consultation: Develop systems to consult young people about the care they receive. Allocate Key Workers: Assign a Key Worker to each young person to implement their care plan. Maintain High Standards: Establish and monitor high-quality care standards in line with the quality standards and the Home's Statement of Purpose. Handle Complaints and Concerns: Take responsibility for addressing any complaints or child protection concerns. Collaborate with Stakeholders: Work in partnership with parents, carers, and other professionals to promote the welfare of young people. Participate in Meetings: Attend and contribute to care planning and review meetings as appropriate. Embrace a safe culture: Ensure the children in your service are cared for at the best possible standard. Essential Requirements and Experience • Relevant Experience: At least 2 years in a position related to residential care of children, with at least 1 year in a supervisory role within the last 5 years. • Qualifications: Level 3 in Children's Residential Care is essential. Level 5 in Leadership and Management for Residential Childcare is preferred at point of application, if not then you must be enrolled on the Level 5 within 6 months of starting in post. • Knowledge: Understanding of The Quality Standards, SCCIF, childcare legislation, and regulatory requirements. • Skills: Efficient in; planning, organizing, budget control, resource allocation, and team leadership. • Communication: Confidence in effective spoken and written communication. • Understanding Trauma: Knowledge of the needs of children with behavioural, emotional and social difficulties, including managing challenging behaviour. • Driving License: Full UK required. Why Choose Cambian? • At the core of CareTech, is our commitment to supporting our amazing Service Users and their families - each with their own needs, aspirations and infinite potential to experience the Extraordinary Every Day! • All of our colleagues - Care & Support Workers, Educators, Clinicians, Therapists, Fostering and Support Services are fully committed to CareTech's goals. They understand the challenges and rewards of working with our Service Users, Children and Young People and know that every day they will achieve things that really matter. • A career in Care can be life-changing. The chance to make a real, positive difference every day and the opportunity to build experience, skills and recognised qualifications in a friendly, empowering environment, where people are at the heart of everything we do. • As one of Europe's largest Care & Special Needs Education providers, you will be able to grow and develop your career at CareTech - a place where we can offer job satisfaction and long-term career prospects. The CareTech family is a Disability Confident Employer and an Equal Opportunities Employer. We value the wisdom that comes from life experience and are committed to promoting the safeguarding and welfare of all in our care. All applicants must undergo an enhanced DBS check and provide at least two references covering the past two years. Applicants must also provide information for all positions related to working with children and the vulnerable and details of employment going back to full time education. If you are ready to make a difference and meet the needs of children in a nurturing environment, apply now and join our dedicated team!
CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting for a Workplace Experience Coordinator to join our team in London on a permanent basis. About the Role: As a CBRE Workplace Experience Coordinator, you'll be responsible for delivering a world-class customer service experience to employees and guests of a designated building. This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building. Key Responsibilities: First point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanor. Issue visitor and parking passes and follow security protocols. Make a memorable first impression by answering the telephone in a professional manner. Create presentations and speak to various-sized groups. Arrange and confirm recreational, dining, and business activities on behalf of the requestor. Manage janitorial or maintenance work orders as needed. Coordinate and execute workplace services including mail, office supply services, and onboarding. Acknowledge inquiries or complaints from employees, guests, and co-workers. Provide solutions in a professional customer service-driven manner. Organize and manage on-site events. This includes securing event space, set up and tear down of the room, and delivery of supplies. Follow property-specific security and emergency procedures. Notify appropriate parties to ensure the safety of all individuals in the building. Coordinate with vendors who supply services or goods to the workplace. Explain detailed and/or complicated information within the team. Follow specific directions as given by the manager. Impact through clearly defined duties, and methods and tasks are described in detail. Use existing procedures to solve straightforward problems while having a limited opportunity to exercise discretion. Experience Required: Diploma with up to 2 years of job-related experience. Ability to follow basic work routines and standards in the application of work. Communication skills to exchange straightforward information. Working knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc. Strong organizational skills with an inquisitive mindset. Why CBRE When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants. Applicant AI Use Disclosure We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.
May 03, 2026
Full time
CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting for a Workplace Experience Coordinator to join our team in London on a permanent basis. About the Role: As a CBRE Workplace Experience Coordinator, you'll be responsible for delivering a world-class customer service experience to employees and guests of a designated building. This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building. Key Responsibilities: First point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanor. Issue visitor and parking passes and follow security protocols. Make a memorable first impression by answering the telephone in a professional manner. Create presentations and speak to various-sized groups. Arrange and confirm recreational, dining, and business activities on behalf of the requestor. Manage janitorial or maintenance work orders as needed. Coordinate and execute workplace services including mail, office supply services, and onboarding. Acknowledge inquiries or complaints from employees, guests, and co-workers. Provide solutions in a professional customer service-driven manner. Organize and manage on-site events. This includes securing event space, set up and tear down of the room, and delivery of supplies. Follow property-specific security and emergency procedures. Notify appropriate parties to ensure the safety of all individuals in the building. Coordinate with vendors who supply services or goods to the workplace. Explain detailed and/or complicated information within the team. Follow specific directions as given by the manager. Impact through clearly defined duties, and methods and tasks are described in detail. Use existing procedures to solve straightforward problems while having a limited opportunity to exercise discretion. Experience Required: Diploma with up to 2 years of job-related experience. Ability to follow basic work routines and standards in the application of work. Communication skills to exchange straightforward information. Working knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc. Strong organizational skills with an inquisitive mindset. Why CBRE When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants. Applicant AI Use Disclosure We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.
Customer Service Manager - London, United Kingdom Full-Time Reporting to Ecommerce Operations Manager, you are responsible for leading customer service team to deliver exceptional service, setting performance targets and developing policies to improve customer satisfaction and loyalty. Role and responsibilities In-house customer service team Manage in-house customer service team. Evaluate team structure. Recruit, train and develop team members. Coach and support team members in handling complex, escalated, or high-level VIP complaints, ensuring timely and satisfactory resolution. Resolve PayPal disputes timely. Manage refund registration. Set effective KPIs and monitor performance weekly. Implement actions to reduce ticket backlog, reduce ticket to order ratio, improve response time, response quality, resolution time and CSAT. Eventually build the team to not only resolve customer issues, but to support the business in retaining and converting customers from a commercial perspective. Outsourced contact centre Evaluate outsourced contact centre and possibly select and migrate to a new partner. Set relevant KPIs to contact centre that are different from in-house team and hold them accountable. Regular meetings and visits to contact centre. Check agent quality by sampling a percentage of responses. Identify problems and resolve root causes. Reduce escalation rate from contact centre to in-house team. Improve response time, response quality, resolution time and CSAT. General management Weekly KPI reporting - identify key trends, issues or complaints and implement action plans. Regularly analyse customer surveys and other feedback data to inform decisions. Review workflows and email templates. Review operating model between in-house team and outsourced contact centre and propose strategies. Forecast ticket volume and plan resources and scheduling accordingly in advance in response to business scaling. Review training needs and improve training materials, training process, training quality internally and externally. Constantly optimise technologies, systems and automation for efficiency where suitable. Collaborate with the wider teams to provide customers with information regarding fulfilment, product information, stock, etc. and improve the process. Support onsite product reviews and improve external customer review scores (e.g. TrustPilot). Ensure compliance with personal data protection rules. Balance the objectives of improving service levels and controlling costs. Knowledge and skills At least 5 years' solid ecommerce customer service experience at established fashion, homeware or lifestyle brands or retailers, ideally covering wide European markets. Existing experience in managing in-house customer service team and outsourced contact centre. Exceptional leadership skills with the ability to drive and motivate performance through effective training and coaching skills. Proficiency in CRM software (Zendesk, Gorgias, AI agent, chatbot), ERP systems and Microsoft Office Suite. Demonstrating solid achievements in KPIs, efficiency and customer satisfaction rather than activities. Proactive and self-motivated. Excellent problem-solving skills. Passionate about customer care. Highly organised with the ability to multitask. Good attention to detail. Resilient, focused under pressure in a fast-moving commercial environment. Effective communication skills, written and verbal, with a natural ability to connect with people at all levels. Educated to degree level. Proficiency in any of the following languages would be a plus: German, French, Italian or Spanish.
May 02, 2026
Full time
Customer Service Manager - London, United Kingdom Full-Time Reporting to Ecommerce Operations Manager, you are responsible for leading customer service team to deliver exceptional service, setting performance targets and developing policies to improve customer satisfaction and loyalty. Role and responsibilities In-house customer service team Manage in-house customer service team. Evaluate team structure. Recruit, train and develop team members. Coach and support team members in handling complex, escalated, or high-level VIP complaints, ensuring timely and satisfactory resolution. Resolve PayPal disputes timely. Manage refund registration. Set effective KPIs and monitor performance weekly. Implement actions to reduce ticket backlog, reduce ticket to order ratio, improve response time, response quality, resolution time and CSAT. Eventually build the team to not only resolve customer issues, but to support the business in retaining and converting customers from a commercial perspective. Outsourced contact centre Evaluate outsourced contact centre and possibly select and migrate to a new partner. Set relevant KPIs to contact centre that are different from in-house team and hold them accountable. Regular meetings and visits to contact centre. Check agent quality by sampling a percentage of responses. Identify problems and resolve root causes. Reduce escalation rate from contact centre to in-house team. Improve response time, response quality, resolution time and CSAT. General management Weekly KPI reporting - identify key trends, issues or complaints and implement action plans. Regularly analyse customer surveys and other feedback data to inform decisions. Review workflows and email templates. Review operating model between in-house team and outsourced contact centre and propose strategies. Forecast ticket volume and plan resources and scheduling accordingly in advance in response to business scaling. Review training needs and improve training materials, training process, training quality internally and externally. Constantly optimise technologies, systems and automation for efficiency where suitable. Collaborate with the wider teams to provide customers with information regarding fulfilment, product information, stock, etc. and improve the process. Support onsite product reviews and improve external customer review scores (e.g. TrustPilot). Ensure compliance with personal data protection rules. Balance the objectives of improving service levels and controlling costs. Knowledge and skills At least 5 years' solid ecommerce customer service experience at established fashion, homeware or lifestyle brands or retailers, ideally covering wide European markets. Existing experience in managing in-house customer service team and outsourced contact centre. Exceptional leadership skills with the ability to drive and motivate performance through effective training and coaching skills. Proficiency in CRM software (Zendesk, Gorgias, AI agent, chatbot), ERP systems and Microsoft Office Suite. Demonstrating solid achievements in KPIs, efficiency and customer satisfaction rather than activities. Proactive and self-motivated. Excellent problem-solving skills. Passionate about customer care. Highly organised with the ability to multitask. Good attention to detail. Resilient, focused under pressure in a fast-moving commercial environment. Effective communication skills, written and verbal, with a natural ability to connect with people at all levels. Educated to degree level. Proficiency in any of the following languages would be a plus: German, French, Italian or Spanish.
Customer Focus. Service Coordination. Operational Excellence. Are you an organised, client-focused service professional who thrives in a fast-paced engineering services environment? Liftec Express a leading independent provider of lift and escalator maintenance, repair and modernisation services across the UK is continuing to strengthen its service operations during an exciting phase of growth and performance improvement. We are now seeking a Service Manager Assistant to provide focused customer support while working closely with an allocated Service Manager responsible for a dedicated customer base, portfolio of units and team of engineers. This is a pivotal branch-based role where your communication skills, organisation and service mindset will directly support customer satisfaction and operational efficiency. The Role at a Glance: Service Manager Assistant Dartford, Onsite £30,000 - £32,000 Plus Extensive Benefits Package Core hours 40 per week: 08:00-17:00, with one hour for lunch. Reporting to: Service Delivery Manager Company: Pioneer of the British lift industry. Formally part of global brand Otis - Private Equity-backed by R Capital since 2025. An independent service provider, specialising in the supply, installation, maintenance, repair and modernisation of all types of lift equipment Pedigree: Clients include national retail chains/major hospitals, large facilities management providers and MOD sites Culture: Safety, Ethics & Quality Focused Your Background: Service support / coordination experience within an engineering, construction or lift environment. Service Admin. Service Coordinator would be preferred however strong Service Support Experience in other industries would be considered Skills: Service Scheduling, client communication, service systems, strong organisational ability About Us: Liftec Express is a well-established and highly respected name in the UK lift and escalator services sector. Previously part of OTIS, the world s leading manufacturer and service provider of elevators and escalators, the business is now privately owned by R-Capital and focused on operational excellence and customer service performance. This is an excellent opportunity to join a collaborative branch team and play a central role in supporting service delivery. Ready for your next challenge? Working alongside an allocated Service Manager, you will provide a focused Customer Support Service across a defined portfolio of customers, lift units and engineers. You will regularly update clients on outstanding matters, resolve queries efficiently and maintain friendly, professional communication at all times using the JED/CRM system and information provided by Service Engineers. You will assist with scheduling planned service visits, call-outs and repairs, ensuring appropriate resource allocation and smooth coordination of engineer activity. Acting as a primary contact for client enquiries, you will manage complaints, handle urgent repair requests and maintain strong working relationships with customers. You will support compliance by ensuring service activities align with company safety policies, health and safety regulations and maintenance standards. Accurate tracking of repairs, maintenance visits and reporting through service management systems and Microsoft Office tools will form a key part of your role. You will assist with engineer rotas, training coordination and performance tracking, helping to ensure the Service Department operates efficiently while maintaining close communication with colleagues and clients. Administrative accuracy and strong organisation will underpin your day-to-day responsibilities. The role holder shall carry out his/her duties in accordance with the stipulated business policies and procedures. About You: • You bring experience from a service support or administrative role within an engineering, construction or lift sector environment. Lift industry knowledge including understanding of maintenance processes, LOLER regulations and safety requirements would be advantageous but is not essential. • Strong verbal and written communication skills enable you to interact confidently with both clients and engineers. You are comfortable using service management systems and Microsoft Office, with the ability to generate reports and track operational activity accurately. • Highly organised and proactive, you are able to prioritise effectively in a fast-paced, client-facing environment. Calm under pressure, you handle emergency calls and urgent repair requests efficiently and professionally. • A collaborative team player with strong problem-solving skills, you are committed to maintaining high standards of customer service and operational support. Benefits: • Access to Discounts Platform • Pension (Day 1) - Aviva • Holiday 25 days per year plus bank holidays holiday year - January to December • Wellness (Day 1) - Employee Assistance Programme • Death in Service (Day 1) 3 x Salary - Canada Life • Sickness Scheme - Discretionary • Family Policies - Industry-leading enhanced maternity and paternity provision subject to service • Incentive Scheme (depending on role -non-contractual) • Employee Referral Scheme Why Join Liftec Express? • Central role within a respected PE-backed engineering business • Direct involvement in customer service and operational coordination • Supportive branch environment with strong team collaboration • Opportunity to develop within a structured service organisation • Culture focused on safety, quality and customer care If you are an organised and customer-focused service professional looking to build your career within a respected engineering services business, we would love to hear from you. Apply now to explore this opportunity in confidence. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
May 02, 2026
Full time
Customer Focus. Service Coordination. Operational Excellence. Are you an organised, client-focused service professional who thrives in a fast-paced engineering services environment? Liftec Express a leading independent provider of lift and escalator maintenance, repair and modernisation services across the UK is continuing to strengthen its service operations during an exciting phase of growth and performance improvement. We are now seeking a Service Manager Assistant to provide focused customer support while working closely with an allocated Service Manager responsible for a dedicated customer base, portfolio of units and team of engineers. This is a pivotal branch-based role where your communication skills, organisation and service mindset will directly support customer satisfaction and operational efficiency. The Role at a Glance: Service Manager Assistant Dartford, Onsite £30,000 - £32,000 Plus Extensive Benefits Package Core hours 40 per week: 08:00-17:00, with one hour for lunch. Reporting to: Service Delivery Manager Company: Pioneer of the British lift industry. Formally part of global brand Otis - Private Equity-backed by R Capital since 2025. An independent service provider, specialising in the supply, installation, maintenance, repair and modernisation of all types of lift equipment Pedigree: Clients include national retail chains/major hospitals, large facilities management providers and MOD sites Culture: Safety, Ethics & Quality Focused Your Background: Service support / coordination experience within an engineering, construction or lift environment. Service Admin. Service Coordinator would be preferred however strong Service Support Experience in other industries would be considered Skills: Service Scheduling, client communication, service systems, strong organisational ability About Us: Liftec Express is a well-established and highly respected name in the UK lift and escalator services sector. Previously part of OTIS, the world s leading manufacturer and service provider of elevators and escalators, the business is now privately owned by R-Capital and focused on operational excellence and customer service performance. This is an excellent opportunity to join a collaborative branch team and play a central role in supporting service delivery. Ready for your next challenge? Working alongside an allocated Service Manager, you will provide a focused Customer Support Service across a defined portfolio of customers, lift units and engineers. You will regularly update clients on outstanding matters, resolve queries efficiently and maintain friendly, professional communication at all times using the JED/CRM system and information provided by Service Engineers. You will assist with scheduling planned service visits, call-outs and repairs, ensuring appropriate resource allocation and smooth coordination of engineer activity. Acting as a primary contact for client enquiries, you will manage complaints, handle urgent repair requests and maintain strong working relationships with customers. You will support compliance by ensuring service activities align with company safety policies, health and safety regulations and maintenance standards. Accurate tracking of repairs, maintenance visits and reporting through service management systems and Microsoft Office tools will form a key part of your role. You will assist with engineer rotas, training coordination and performance tracking, helping to ensure the Service Department operates efficiently while maintaining close communication with colleagues and clients. Administrative accuracy and strong organisation will underpin your day-to-day responsibilities. The role holder shall carry out his/her duties in accordance with the stipulated business policies and procedures. About You: • You bring experience from a service support or administrative role within an engineering, construction or lift sector environment. Lift industry knowledge including understanding of maintenance processes, LOLER regulations and safety requirements would be advantageous but is not essential. • Strong verbal and written communication skills enable you to interact confidently with both clients and engineers. You are comfortable using service management systems and Microsoft Office, with the ability to generate reports and track operational activity accurately. • Highly organised and proactive, you are able to prioritise effectively in a fast-paced, client-facing environment. Calm under pressure, you handle emergency calls and urgent repair requests efficiently and professionally. • A collaborative team player with strong problem-solving skills, you are committed to maintaining high standards of customer service and operational support. Benefits: • Access to Discounts Platform • Pension (Day 1) - Aviva • Holiday 25 days per year plus bank holidays holiday year - January to December • Wellness (Day 1) - Employee Assistance Programme • Death in Service (Day 1) 3 x Salary - Canada Life • Sickness Scheme - Discretionary • Family Policies - Industry-leading enhanced maternity and paternity provision subject to service • Incentive Scheme (depending on role -non-contractual) • Employee Referral Scheme Why Join Liftec Express? • Central role within a respected PE-backed engineering business • Direct involvement in customer service and operational coordination • Supportive branch environment with strong team collaboration • Opportunity to develop within a structured service organisation • Culture focused on safety, quality and customer care If you are an organised and customer-focused service professional looking to build your career within a respected engineering services business, we would love to hear from you. Apply now to explore this opportunity in confidence. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Job Title: People and Culture Business Partner Location: Preferred: London, UK; Addis Ababa, Ethiopia; Accra, Ghana; or Kampala, Uganda; or any other Right To Play based location (Bujumbura, Burundi; Toronto, Canada; Beirut, Lebanon; Bamako, Mali; Islamabad, Pakistan; Ramallah, Palestinian Territories; Kigali, Rwanda; or Dar es Salaam, Tanzania) (Only candidates who are eligible to work legally without work visa sponsorship in the country will be considered.) Contract Type: Full-time (40 hours per week), long-term engagement Hiring Salary: This is a national position. Please refer to Appendix I for the hiring salary for each country. Target Start Date: As soon as possible Application Closing Date: May 17, :59 EDT This job advert is for an existing vacancy. About Right To Play: For more than 25 years, Right To Play has been protecting, educating, and empowering millions of children each year to rise above adversity through the power of play. We offer programs in 14 countries across Africa, Asia, the Middle East and North America, reaching millions of children each year in some of the most difficult places on earth, helping them to stay in school and learn, overcome prejudice, heal from trauma, and develop the skills they need to thrive. We do this by harnessing play, one of the most fundamental forces in a child's life, to teach children the critical skills they need to dismantle barriers and embrace opportunities, in learning and in life. This work is supported by our two global offices in Toronto, Canada and London, UK; and seven National Offices in North America and Europe. Benefits Highlights: Connect and collaborate with a global team who are passionate about protecting, educating and empowering children and youth using the power of play! Culture premised on our Culture Code (accept everyone, make things happen, display courage, demonstrate care, and be playful) Paid leaves Competitive benefits Learning opportunities and 5 learning and development (L&D) days per year More information on what we offer is available on our website. Application Method: Apply with your resume and cover letter in English via the application link: Right To Play provides equal employment opportunities to employees regardless of their gender, race, religion, age, disability, sexual orientation or marital status. We strongly encourage groups who have been historically disadvantaged with respect to employment to apply for positions at Right To Play. As part of our selection process, final candidates will be required to complete security checks and Vulnerable Sector Check or equivalent criminal record check as a condition of the offer. More details about our recruitment process and sfeguarding information are available on our website. As part of our recruitment and selection process, Right To Play uses Artificial Intelligence (AI) - assisted tools to support the assessment of candidates or applications. This may include but not limited to generating and editing of job adverts, assessment and interview questions, scheduling, translation, transcription, note taking, etc. Our Applicant Tracking System (ATS), VidCruiter, also use AI-powered ChatBot to answer candidates' enquiries. These tools are used only to assist human reviewers in evaluation and do not make selection or screening decisions. All hiring decisions are made by human reviewers. All AI-assisted processes comply with applicable privacy and data protection regulations, including GDPR and PIPEDA. For more information, please refer to RTP AI Policy and our Best Practice: Use of AI in Recruitment on our website. We value and promote a culture of diversity, equity, inclusion, and belonging. We are committed to providing accommodations to candidates with disabilities during the recruitment and selection process, and thereafter. Please reach out to the People & Culture team by email. All information provided will be treated as confidential and used only to provide an accessible candidate experience. Job Description: Job Title: P&C Business Partner Grade: 8 Reports to: Chief People & Culture Officer(CPCO) Location UK, Ethiopia, Ghana, Uganda preferred or any other RTP based country Direct Reports: N/A Department: People & Culture 1- Purpose: The P&C Business Partner drives the P&C operational effectiveness in Country Offices, facilitates organisational development and change and provides a framework for best people s practice and quality standards. The P&C Business Partner also supports the organization in developing and implementing initiatives that encourage diversity, promote equity, and support psychological and physical safety of the workforce. 2- Accountability & Responsibilities: Operational delivery (40%) Provides advice and influences action on P&C global policies, and in collaboration with local P&C Specialists advices on local policies and employment law to staff and management based in COs. Supports the review and localisation of P&C policies and embeds best practice, ensuring local needs and culture are reflected. Works with CPCO, P&C team, Global Directors of Country Offices and Logistics Manager to identity and mitigate people related risks in COs and prevent and resolve issues. Supports adherence to safety, security and Safeguarding policies and procedures in COs. Employee Relations and Employee Services (30%) Monitors the whistleblowing line and ensures timely action is taken in all complaints received related to COs. Oversees and works with P&C and COs management on the prevention and effective resolution of employee relations issues and adherence to disciplinary procedures. Responsible for maintaining confidential records. Conducts investigations and liaises with legal firms and/or investigators to resolve ER cases. Identifies trends and areas of concerns based on data channels i.e. surveys and exit interviews and proposes and implements remedial actions. Acts as one of the systems administrators of the whistleblowing and the anti-terrorism platforms Quality Assurance (20%) Drives efficiency and quality assurance of P&C operational practices in COs by conducting assessments and P&C audits and works with P&C Specialists and Country Directors (CDs) to enhance the employee experience, ensure consistency, continuous improvement and enhance People s capacity in country. Supports CDs to ensure compliance and manage P&C risks as per country risk register and audits actions. Contributes to the data gathering, analysis and presentation of P&C reports, to enable decision making Identifies trends, proposes actions for improvement and instigates implementation. Diversity, Equity Inclusion and Accessibility (10%) Embeds DEIA approaches in policies and processes, to create a framework that welcomes and supports staff regardless of race, ethnicity, gender, age, religion, language, ability, status, and location. Works with the GDEIC to communicate DEIA strategy and establish measurable goals to track progress. Sources, develops and manages trainings and other activities, including the LMS system and the DEIA Week. Analyses DEIA data to make recommendations and support implementation of agreed actions. Perform other duties as assigned 3- Scope (geographical and/or functional), Impact and Autonomy The role has a primary focus on supporting and advising leaderships and coaching P&C specialists and managers on P&C operational needs of Country Offices. It also has a global scope in supporting the advancement of the DEIA agenda with the view of achieving the culture of One Right To Play . Consults the CPCO on complex, unclear or long term impact matters. 4- Leadership and Staff management Provides technical leadership and coaching to the P&C Specialists in COs (10 plus colleagues), also acts as counsel of CDs and senior staff based in COs on P&C policies and strategic shifts impacting staff. Lead the P&C Global Community of Practice and the Global DEIA Committee (GDEIAC). 5- Information requirement for decision-making Identifies areas for improvement and implements P&C solutions in COs to ensure a smooth service is provided. Under the guidance of senior P&C staff, updates and embeds policies, processes and other key P&C initiatives. Uses the policy framework, organisational and country strategies to guide priorities. Their action is informed by trends and issues identified as a result of the analysis of People s data reports, surveys and other sources available to mainstream processes and achieve efficiency in the operation. Policy changes are to be approved by the CPCO. 6- Innovation and Improvements The incumbent is expected to proactively recommend improvements to policies, procedures and practices based on international P&C best practices. Working with P&C specialised colleagues introduces improvements across all areas of P&C including workforce planning, safeguarding and Safety and Security. 7- . click apply for full job details
May 02, 2026
Full time
Job Title: People and Culture Business Partner Location: Preferred: London, UK; Addis Ababa, Ethiopia; Accra, Ghana; or Kampala, Uganda; or any other Right To Play based location (Bujumbura, Burundi; Toronto, Canada; Beirut, Lebanon; Bamako, Mali; Islamabad, Pakistan; Ramallah, Palestinian Territories; Kigali, Rwanda; or Dar es Salaam, Tanzania) (Only candidates who are eligible to work legally without work visa sponsorship in the country will be considered.) Contract Type: Full-time (40 hours per week), long-term engagement Hiring Salary: This is a national position. Please refer to Appendix I for the hiring salary for each country. Target Start Date: As soon as possible Application Closing Date: May 17, :59 EDT This job advert is for an existing vacancy. About Right To Play: For more than 25 years, Right To Play has been protecting, educating, and empowering millions of children each year to rise above adversity through the power of play. We offer programs in 14 countries across Africa, Asia, the Middle East and North America, reaching millions of children each year in some of the most difficult places on earth, helping them to stay in school and learn, overcome prejudice, heal from trauma, and develop the skills they need to thrive. We do this by harnessing play, one of the most fundamental forces in a child's life, to teach children the critical skills they need to dismantle barriers and embrace opportunities, in learning and in life. This work is supported by our two global offices in Toronto, Canada and London, UK; and seven National Offices in North America and Europe. Benefits Highlights: Connect and collaborate with a global team who are passionate about protecting, educating and empowering children and youth using the power of play! Culture premised on our Culture Code (accept everyone, make things happen, display courage, demonstrate care, and be playful) Paid leaves Competitive benefits Learning opportunities and 5 learning and development (L&D) days per year More information on what we offer is available on our website. Application Method: Apply with your resume and cover letter in English via the application link: Right To Play provides equal employment opportunities to employees regardless of their gender, race, religion, age, disability, sexual orientation or marital status. We strongly encourage groups who have been historically disadvantaged with respect to employment to apply for positions at Right To Play. As part of our selection process, final candidates will be required to complete security checks and Vulnerable Sector Check or equivalent criminal record check as a condition of the offer. More details about our recruitment process and sfeguarding information are available on our website. As part of our recruitment and selection process, Right To Play uses Artificial Intelligence (AI) - assisted tools to support the assessment of candidates or applications. This may include but not limited to generating and editing of job adverts, assessment and interview questions, scheduling, translation, transcription, note taking, etc. Our Applicant Tracking System (ATS), VidCruiter, also use AI-powered ChatBot to answer candidates' enquiries. These tools are used only to assist human reviewers in evaluation and do not make selection or screening decisions. All hiring decisions are made by human reviewers. All AI-assisted processes comply with applicable privacy and data protection regulations, including GDPR and PIPEDA. For more information, please refer to RTP AI Policy and our Best Practice: Use of AI in Recruitment on our website. We value and promote a culture of diversity, equity, inclusion, and belonging. We are committed to providing accommodations to candidates with disabilities during the recruitment and selection process, and thereafter. Please reach out to the People & Culture team by email. All information provided will be treated as confidential and used only to provide an accessible candidate experience. Job Description: Job Title: P&C Business Partner Grade: 8 Reports to: Chief People & Culture Officer(CPCO) Location UK, Ethiopia, Ghana, Uganda preferred or any other RTP based country Direct Reports: N/A Department: People & Culture 1- Purpose: The P&C Business Partner drives the P&C operational effectiveness in Country Offices, facilitates organisational development and change and provides a framework for best people s practice and quality standards. The P&C Business Partner also supports the organization in developing and implementing initiatives that encourage diversity, promote equity, and support psychological and physical safety of the workforce. 2- Accountability & Responsibilities: Operational delivery (40%) Provides advice and influences action on P&C global policies, and in collaboration with local P&C Specialists advices on local policies and employment law to staff and management based in COs. Supports the review and localisation of P&C policies and embeds best practice, ensuring local needs and culture are reflected. Works with CPCO, P&C team, Global Directors of Country Offices and Logistics Manager to identity and mitigate people related risks in COs and prevent and resolve issues. Supports adherence to safety, security and Safeguarding policies and procedures in COs. Employee Relations and Employee Services (30%) Monitors the whistleblowing line and ensures timely action is taken in all complaints received related to COs. Oversees and works with P&C and COs management on the prevention and effective resolution of employee relations issues and adherence to disciplinary procedures. Responsible for maintaining confidential records. Conducts investigations and liaises with legal firms and/or investigators to resolve ER cases. Identifies trends and areas of concerns based on data channels i.e. surveys and exit interviews and proposes and implements remedial actions. Acts as one of the systems administrators of the whistleblowing and the anti-terrorism platforms Quality Assurance (20%) Drives efficiency and quality assurance of P&C operational practices in COs by conducting assessments and P&C audits and works with P&C Specialists and Country Directors (CDs) to enhance the employee experience, ensure consistency, continuous improvement and enhance People s capacity in country. Supports CDs to ensure compliance and manage P&C risks as per country risk register and audits actions. Contributes to the data gathering, analysis and presentation of P&C reports, to enable decision making Identifies trends, proposes actions for improvement and instigates implementation. Diversity, Equity Inclusion and Accessibility (10%) Embeds DEIA approaches in policies and processes, to create a framework that welcomes and supports staff regardless of race, ethnicity, gender, age, religion, language, ability, status, and location. Works with the GDEIC to communicate DEIA strategy and establish measurable goals to track progress. Sources, develops and manages trainings and other activities, including the LMS system and the DEIA Week. Analyses DEIA data to make recommendations and support implementation of agreed actions. Perform other duties as assigned 3- Scope (geographical and/or functional), Impact and Autonomy The role has a primary focus on supporting and advising leaderships and coaching P&C specialists and managers on P&C operational needs of Country Offices. It also has a global scope in supporting the advancement of the DEIA agenda with the view of achieving the culture of One Right To Play . Consults the CPCO on complex, unclear or long term impact matters. 4- Leadership and Staff management Provides technical leadership and coaching to the P&C Specialists in COs (10 plus colleagues), also acts as counsel of CDs and senior staff based in COs on P&C policies and strategic shifts impacting staff. Lead the P&C Global Community of Practice and the Global DEIA Committee (GDEIAC). 5- Information requirement for decision-making Identifies areas for improvement and implements P&C solutions in COs to ensure a smooth service is provided. Under the guidance of senior P&C staff, updates and embeds policies, processes and other key P&C initiatives. Uses the policy framework, organisational and country strategies to guide priorities. Their action is informed by trends and issues identified as a result of the analysis of People s data reports, surveys and other sources available to mainstream processes and achieve efficiency in the operation. Policy changes are to be approved by the CPCO. 6- Innovation and Improvements The incumbent is expected to proactively recommend improvements to policies, procedures and practices based on international P&C best practices. Working with P&C specialised colleagues introduces improvements across all areas of P&C including workforce planning, safeguarding and Safety and Security. 7- . click apply for full job details
Are you passionate about transforming the lives of young people? Join Cambian as a Registered Manager in Nottingham and make a lasting impact people as part of our team. About Us At Cambian we are dedicated to providing exceptional care and support to our children's residential homes across the UK. Cambian is part of the CareTech family, where we work collectively to support every child to have an extraordinary day every day. What We Offer • Sector leading salary depending on experience and qualifications. • £5,000 annual quality and commercial bonus. • Eligible to be a member of the Company's Management Incentive Plan. • Management Development Training Programme and continuous development from our in-house Leadership Academy. Whose courses provide our existing and future leaders the time and psychological space to explore the expectations of a leader, with a focus on core behavioural skills. To motivate, empower, inspire and stretch leaders to develop their knowledge and skills in leadership and management, by reflecting on themselves and how they interact and work with their teams, their networks and the wider business. • Additional Benefits, pension scheme, and a range of benefits including: o Employee Assistance Service o Wellbeing Programme o Recommend a Friend scheme o Team Rewards with discounted restaurants and family days out o Long Service Awards As a Registered Manager our expectation is that your home will be rated as at least "Good" by Ofsted This is a three bed Children's Complex Care Ofsted home where you will: • Develop Comprehensive Care Plans: Ensure each young person has a tailored plan that addresses their care, education, social, emotional, cultural, therapeutic, and health needs. • Develop a great team: Working with the recruitment teams support, bring in the right people for your home to ensure your success. Complete company induction and personal development plans, retaining a strong team to ensure familiar faces for the young people. • Foster Consultation: Develop systems to consult young people about the care they receive. • Allocate Key Workers: Assign a Key Worker to each young person to implement their childcare plan. • Maintain High Standards: Establish and monitor high-quality care standards in line with National Minimum Standards and the Home's Statement of Purpose. • Handle Complaints and Concerns: Take responsibility for addressing any complaints or child protection concerns. • Collaborate with Stakeholders: Work in partnership with parents, carers, and other professionals to promote the welfare of young people. • Participate in Meetings: Attend and contribute to child care planning and review meetings as appropriate. • Embrace a safe culture: Ensure the children in your service are cared for at the best possible standard. • Effective Commercial Management of your home: Ensure you manage your home aligned to budget expectations. Essential Requirements and Experience • Passionate about making the difference to the lives of young people in care. • Relevant Experience: At least 2 years in a position related to residential care of children, with at least 1 year in a supervisory role within the last 5 years. • Qualifications: Level 5 Diploma in Leadership and Management for Residential Childcare (or equivalent), or willingness to start within 6 months of employment. • Knowledge: Understanding of The Quality Standards, SCCIF, childcare legislation, and regulatory requirements. • Skills: Efficient in; planning, organizing, budget control, resource allocation, and team leadership. • Communication: Confidence in effective spoken and written communication. • Understanding Trauma: Knowledge of the needs of children with behavioural, emotional and social difficulties, including managing challenging behaviour. • Driving License: Full UK required. Why Cambian? • As part of the CareTech family, To be part of the most exciting Children's care team in the UK, to make a difference each day every day for the young people we support. • All of our colleagues - Care & Support Workers, Educators, Clinicians, Therapists, Fostering and Support Services are fully committed to CareTech' s goals. They understand the challenges and rewards of working with our Service Users, Children and Young People and know that every day they will achieve things that really matter. • A career in Care can be life-changing. The chance to make a real, positive difference every day and the opportunity to build experience, skills and recognised qualifications in a friendly, empowering environment, where people are at the heart of everything we do. • As one of Europe's largest Care & Special Needs Education providers, you will be able to grow and develop your career at CareTech - a place where we can offer job satisfaction and long-term career prospects. CareTech is a Disability Confident Employer and an Equal Opportunities Employer. We value the wisdom that comes from life experience and are committed to promoting the safeguarding and welfare of all in our care. All applicants must undergo an enhanced DBS check and provide at least two references covering the past two years. Applicants must also provide information for all positions related to working with children and the vulnerable and details of employment going back to full time education. If you are ready to make a difference and meet the needs of children in a nurturing environment, apply now and join our dedicated team!
May 02, 2026
Full time
Are you passionate about transforming the lives of young people? Join Cambian as a Registered Manager in Nottingham and make a lasting impact people as part of our team. About Us At Cambian we are dedicated to providing exceptional care and support to our children's residential homes across the UK. Cambian is part of the CareTech family, where we work collectively to support every child to have an extraordinary day every day. What We Offer • Sector leading salary depending on experience and qualifications. • £5,000 annual quality and commercial bonus. • Eligible to be a member of the Company's Management Incentive Plan. • Management Development Training Programme and continuous development from our in-house Leadership Academy. Whose courses provide our existing and future leaders the time and psychological space to explore the expectations of a leader, with a focus on core behavioural skills. To motivate, empower, inspire and stretch leaders to develop their knowledge and skills in leadership and management, by reflecting on themselves and how they interact and work with their teams, their networks and the wider business. • Additional Benefits, pension scheme, and a range of benefits including: o Employee Assistance Service o Wellbeing Programme o Recommend a Friend scheme o Team Rewards with discounted restaurants and family days out o Long Service Awards As a Registered Manager our expectation is that your home will be rated as at least "Good" by Ofsted This is a three bed Children's Complex Care Ofsted home where you will: • Develop Comprehensive Care Plans: Ensure each young person has a tailored plan that addresses their care, education, social, emotional, cultural, therapeutic, and health needs. • Develop a great team: Working with the recruitment teams support, bring in the right people for your home to ensure your success. Complete company induction and personal development plans, retaining a strong team to ensure familiar faces for the young people. • Foster Consultation: Develop systems to consult young people about the care they receive. • Allocate Key Workers: Assign a Key Worker to each young person to implement their childcare plan. • Maintain High Standards: Establish and monitor high-quality care standards in line with National Minimum Standards and the Home's Statement of Purpose. • Handle Complaints and Concerns: Take responsibility for addressing any complaints or child protection concerns. • Collaborate with Stakeholders: Work in partnership with parents, carers, and other professionals to promote the welfare of young people. • Participate in Meetings: Attend and contribute to child care planning and review meetings as appropriate. • Embrace a safe culture: Ensure the children in your service are cared for at the best possible standard. • Effective Commercial Management of your home: Ensure you manage your home aligned to budget expectations. Essential Requirements and Experience • Passionate about making the difference to the lives of young people in care. • Relevant Experience: At least 2 years in a position related to residential care of children, with at least 1 year in a supervisory role within the last 5 years. • Qualifications: Level 5 Diploma in Leadership and Management for Residential Childcare (or equivalent), or willingness to start within 6 months of employment. • Knowledge: Understanding of The Quality Standards, SCCIF, childcare legislation, and regulatory requirements. • Skills: Efficient in; planning, organizing, budget control, resource allocation, and team leadership. • Communication: Confidence in effective spoken and written communication. • Understanding Trauma: Knowledge of the needs of children with behavioural, emotional and social difficulties, including managing challenging behaviour. • Driving License: Full UK required. Why Cambian? • As part of the CareTech family, To be part of the most exciting Children's care team in the UK, to make a difference each day every day for the young people we support. • All of our colleagues - Care & Support Workers, Educators, Clinicians, Therapists, Fostering and Support Services are fully committed to CareTech' s goals. They understand the challenges and rewards of working with our Service Users, Children and Young People and know that every day they will achieve things that really matter. • A career in Care can be life-changing. The chance to make a real, positive difference every day and the opportunity to build experience, skills and recognised qualifications in a friendly, empowering environment, where people are at the heart of everything we do. • As one of Europe's largest Care & Special Needs Education providers, you will be able to grow and develop your career at CareTech - a place where we can offer job satisfaction and long-term career prospects. CareTech is a Disability Confident Employer and an Equal Opportunities Employer. We value the wisdom that comes from life experience and are committed to promoting the safeguarding and welfare of all in our care. All applicants must undergo an enhanced DBS check and provide at least two references covering the past two years. Applicants must also provide information for all positions related to working with children and the vulnerable and details of employment going back to full time education. If you are ready to make a difference and meet the needs of children in a nurturing environment, apply now and join our dedicated team!
CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Facilities Coordinator to join the team located in London on a permanent basis. About the Role: As a CBRE Facilities Coordinator, you will work with clients, vendors, and contractors to ensure that facility tasks and work orders are complete. This job is a part of the Facilities Management functional area which focuses on all aspects of the operations of a set of assets, providing support to the Property Managers regarding all repairs and investment plans. What You'll Do: Work with landlords, tenants, and service providers to make sure they implement and recognize all procedures, policies, and reporting formats. Acknowledge all client inquiries and collect work orders. Collect information reports to find out performance and progress status. File work orders, proposals, department files, and other paperwork submitted by vendors. Monitor activities that happen outside the building, such as proper waste disposal and recycling. Follow instructions, short correspondence, and memos and ask clarifying questions. Respond to common inquiries or complaints from clients, co-workers, and supervisors. Use existing procedures to solve straightforward problems while having a limited opportunity to exercise discretion. Impact through clearly defined duties, methods, and tasks are described in detail. Deliver own output by following defined procedures and processes under close supervision and guidance. What You'll Need: Up to 2 years of job-related experience. Ability to follow basic work routines and standards in the application of work. Communication skills to exchange straightforward information. Working knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc. Strong organizational skills with an inquisitive mindset. Basic math skills. Ability to calculate simple figures such as percentages, discounts, and markups Why CBRE When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants. Applicant AI Use Disclosure We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.
May 02, 2026
Full time
CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Facilities Coordinator to join the team located in London on a permanent basis. About the Role: As a CBRE Facilities Coordinator, you will work with clients, vendors, and contractors to ensure that facility tasks and work orders are complete. This job is a part of the Facilities Management functional area which focuses on all aspects of the operations of a set of assets, providing support to the Property Managers regarding all repairs and investment plans. What You'll Do: Work with landlords, tenants, and service providers to make sure they implement and recognize all procedures, policies, and reporting formats. Acknowledge all client inquiries and collect work orders. Collect information reports to find out performance and progress status. File work orders, proposals, department files, and other paperwork submitted by vendors. Monitor activities that happen outside the building, such as proper waste disposal and recycling. Follow instructions, short correspondence, and memos and ask clarifying questions. Respond to common inquiries or complaints from clients, co-workers, and supervisors. Use existing procedures to solve straightforward problems while having a limited opportunity to exercise discretion. Impact through clearly defined duties, methods, and tasks are described in detail. Deliver own output by following defined procedures and processes under close supervision and guidance. What You'll Need: Up to 2 years of job-related experience. Ability to follow basic work routines and standards in the application of work. Communication skills to exchange straightforward information. Working knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc. Strong organizational skills with an inquisitive mindset. Basic math skills. Ability to calculate simple figures such as percentages, discounts, and markups Why CBRE When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants. Applicant AI Use Disclosure We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.
