Sedna
The Enterprise Customer Success Manager owns Sedna's most commercially significant customer relationships. This is a senior, largely autonomous role for someone who is equally comfortable running an executive-level conversation and building the account infrastructure, success plans, health monitoring, renewal strategy, that makes that conversation credible. The portfolio spans Premier and Strategic accounts globally. These are customers with high ARR, high complexity, and in many cases, long relationships that carry both genuine opportunity and genuine risk. The job is to hold those relationships well, act on signals before they become problems, and surface and progress commercial outcomes in partnership with Sales. This is not a role that fits someone who needs clear direction on what to do next. The expectation is that you read the account, form a view, and act on it. The Head of Customer Success is there for strategic decisions and unusual situations, not routine account management. Key Responsibilities Account Ownership Own a named portfolio of Premier and Strategic accounts. Know them well enough that no renewal, no escalation, and no expansion conversation comes as a surprise. Build and maintain executive-level relationships. The relationship should not depend on the product working perfectly; it should be strong enough to hold when it does not. Produce and execute success plans tied to customer outcomes, not just product usage metrics. Plans should reflect what the customer is trying to achieve and how Sedna is contributing to it. Run QBRs with commercial framing. A QBR should advance the relationship and the commercial position, not just report on the quarter. Maintain deep product knowledge across Sedna Email, Prefix, and VMS. You are not delivering training, but your commercial conversations need to be grounded in a genuine understanding of how customers are using the product and where they are not. Retention and Renewal Monitor account health continuously and act on risk signals before they become churn conversations. If a customer is at risk, the Head of Customer Success should hear about it from you, not from the customer. Co own the renewal conversation with the AE. Own the preparation, the relationship context, and the customer's readiness to renew; Sales owns the close. Escalate renewal risk early, with a clear view of what is driving it and what the options are. Growth and Expansion Identify and progress expansion opportunities in collaboration with the AE. This means having enough commercial awareness to spot the signal and enough credibility with the customer to explore it. Bring the Head of Customer Success into complex or large deals at the right moment, not after the conversation has already been shaped. Cross-functional Coordination Coordinate training delivery through Education. You are not responsible for delivering training; Education owns that. Your job is to ensure the right training reaches the right accounts at the right time. Work with the Programme Manager to ensure smooth onboarding for new accounts entering the portfolio. Provide context to Education Specialists before training sessions on Premier and Strategic accounts, so delivery is appropriately calibrated. Partner with Support and Product to close feedback loops and ensure customer insights are informing the right internal conversations. About You Significant experience managing complex, high-value B2B accounts at a senior level, with a track record of holding executive relationships and co owning commercial outcomes alongside Sales. Strong executive presence and the ability to hold a relationship through difficult conversations, not just good ones. A background in shipping, maritime operations, or global trade is strongly preferred. Sedna serves some of the world's largest maritime businesses, and candidates who understand how those organisations operate will be better placed to build credible, lasting relationships with them. Commercially fluent: able to read a renewal situation, understand what is driving it, and act with appropriate urgency without waiting to be asked. Clear, structured communicator in writing and in person, comfortable presenting to senior stakeholders and leading commercial conversations. Familiarity with Salesforce or equivalent CRM. Experience with tools such as Mixpanel or Snowflake is an advantage. What Success Looks Like A portfolio where no renewal, escalation, or expansion conversation comes as a surprise, because you have been managing the signals well in advance. Executive relationships on Premier accounts that are strong enough that customers would describe you as genuinely useful, not just present. Net Revenue Retention at or above target, with a clear understanding of what drove the result in both directions. Expansion pipeline contribution in partnership with Sales, with opportunities identified and progressed rather than waited for. Customer insights flowing consistently into QBRs, product feedback, and internal planning. Directional KPIs Net Revenue Retention on portfolio Expansion ARR generated Renewal on time rate QBR completion rate against plan Time to escalation on at risk accounts (faster is better) Executive relationship health, qualitative, assessed quarterly by Head of Customer Success Training coordination rate: proportion of accounts receiving at least one Education touchpoint per quarter Our values Finally, culture is important to us, so we also look for candidates who share our values: We don't just adapt-we anticipate change and act with confidence. Curiosity, data, and customer insights help us stay ahead of the curve. We embrace challenges as opportunities and remain resilient under pressure. By staying open to new ideas and ways of working, we lead the future. Execute with focus We turn strategy into action, delivering measurable results that matter. Every initiative counts-the discipline and ownership drive business impact. We make smart decisions with speed, balancing pace and precision. Clear priorities keep us focused on what moves the needle. Work together, win together Collaboration is our superpower-we succeed as one team, internally and with customers. We co create solutions, seek feedback, and build the future of the OS together. Strong relationships are built on trust, respect, and shared goals. By aligning across teams and with customers, we unlock greater impact. Why Join Sedna? Be part of a dynamic team driving innovation in the maritime industry Join a culture of innovation and openness where your ideas can make a real impact Work with technology that's transforming the maritime industry Contribute to solutions that drive both profitability and sustainability in shipping Sedna is committed to maintaining a progressive, innovative workplace where every team member can thrive. We value diversity, sustainability, and continuous learning as we work together to shape the future of maritime technology.
The Enterprise Customer Success Manager owns Sedna's most commercially significant customer relationships. This is a senior, largely autonomous role for someone who is equally comfortable running an executive-level conversation and building the account infrastructure, success plans, health monitoring, renewal strategy, that makes that conversation credible. The portfolio spans Premier and Strategic accounts globally. These are customers with high ARR, high complexity, and in many cases, long relationships that carry both genuine opportunity and genuine risk. The job is to hold those relationships well, act on signals before they become problems, and surface and progress commercial outcomes in partnership with Sales. This is not a role that fits someone who needs clear direction on what to do next. The expectation is that you read the account, form a view, and act on it. The Head of Customer Success is there for strategic decisions and unusual situations, not routine account management. Key Responsibilities Account Ownership Own a named portfolio of Premier and Strategic accounts. Know them well enough that no renewal, no escalation, and no expansion conversation comes as a surprise. Build and maintain executive-level relationships. The relationship should not depend on the product working perfectly; it should be strong enough to hold when it does not. Produce and execute success plans tied to customer outcomes, not just product usage metrics. Plans should reflect what the customer is trying to achieve and how Sedna is contributing to it. Run QBRs with commercial framing. A QBR should advance the relationship and the commercial position, not just report on the quarter. Maintain deep product knowledge across Sedna Email, Prefix, and VMS. You are not delivering training, but your commercial conversations need to be grounded in a genuine understanding of how customers are using the product and where they are not. Retention and Renewal Monitor account health continuously and act on risk signals before they become churn conversations. If a customer is at risk, the Head of Customer Success should hear about it from you, not from the customer. Co own the renewal conversation with the AE. Own the preparation, the relationship context, and the customer's readiness to renew; Sales owns the close. Escalate renewal risk early, with a clear view of what is driving it and what the options are. Growth and Expansion Identify and progress expansion opportunities in collaboration with the AE. This means having enough commercial awareness to spot the signal and enough credibility with the customer to explore it. Bring the Head of Customer Success into complex or large deals at the right moment, not after the conversation has already been shaped. Cross-functional Coordination Coordinate training delivery through Education. You are not responsible for delivering training; Education owns that. Your job is to ensure the right training reaches the right accounts at the right time. Work with the Programme Manager to ensure smooth onboarding for new accounts entering the portfolio. Provide context to Education Specialists before training sessions on Premier and Strategic accounts, so delivery is appropriately calibrated. Partner with Support and Product to close feedback loops and ensure customer insights are informing the right internal conversations. About You Significant experience managing complex, high-value B2B accounts at a senior level, with a track record of holding executive relationships and co owning commercial outcomes alongside Sales. Strong executive presence and the ability to hold a relationship through difficult conversations, not just good ones. A background in shipping, maritime operations, or global trade is strongly preferred. Sedna serves some of the world's largest maritime businesses, and candidates who understand how those organisations operate will be better placed to build credible, lasting relationships with them. Commercially fluent: able to read a renewal situation, understand what is driving it, and act with appropriate urgency without waiting to be asked. Clear, structured communicator in writing and in person, comfortable presenting to senior stakeholders and leading commercial conversations. Familiarity with Salesforce or equivalent CRM. Experience with tools such as Mixpanel or Snowflake is an advantage. What Success Looks Like A portfolio where no renewal, escalation, or expansion conversation comes as a surprise, because you have been managing the signals well in advance. Executive relationships on Premier accounts that are strong enough that customers would describe you as genuinely useful, not just present. Net Revenue Retention at or above target, with a clear understanding of what drove the result in both directions. Expansion pipeline contribution in partnership with Sales, with opportunities identified and progressed rather than waited for. Customer insights flowing consistently into QBRs, product feedback, and internal planning. Directional KPIs Net Revenue Retention on portfolio Expansion ARR generated Renewal on time rate QBR completion rate against plan Time to escalation on at risk accounts (faster is better) Executive relationship health, qualitative, assessed quarterly by Head of Customer Success Training coordination rate: proportion of accounts receiving at least one Education touchpoint per quarter Our values Finally, culture is important to us, so we also look for candidates who share our values: We don't just adapt-we anticipate change and act with confidence. Curiosity, data, and customer insights help us stay ahead of the curve. We embrace challenges as opportunities and remain resilient under pressure. By staying open to new ideas and ways of working, we lead the future. Execute with focus We turn strategy into action, delivering measurable results that matter. Every initiative counts-the discipline and ownership drive business impact. We make smart decisions with speed, balancing pace and precision. Clear priorities keep us focused on what moves the needle. Work together, win together Collaboration is our superpower-we succeed as one team, internally and with customers. We co create solutions, seek feedback, and build the future of the OS together. Strong relationships are built on trust, respect, and shared goals. By aligning across teams and with customers, we unlock greater impact. Why Join Sedna? Be part of a dynamic team driving innovation in the maritime industry Join a culture of innovation and openness where your ideas can make a real impact Work with technology that's transforming the maritime industry Contribute to solutions that drive both profitability and sustainability in shipping Sedna is committed to maintaining a progressive, innovative workplace where every team member can thrive. We value diversity, sustainability, and continuous learning as we work together to shape the future of maritime technology.
ARM
Snowflake Infrastructure Specialist 7/8-month contract - Inside IR35 - up to 550 per day London based - hybrid working - 2 days a week on site Insurance sector Role Overview We are seeking an experienced Snowflake Infrastructure Specialist to support our Infrastructure Delivery team on a contract basis. This role will be heavily focused on the infrastructure and platform engineering aspects of Snowflake, with an emphasis on automation, security, and scalable deployment practices. The successful candidate will work closely with platform, DevOps, and data engineering teams to ensure a robust, secure, and fully automated Snowflake environment. Key Responsibilities Design, implement, and manage Snowflake infrastructure with a strong focus on security, scalability, and automation. Implement and manage Snowflake RBAC (Role-Based Access Control), including roles, users, warehouses, and database-level security. Automate deployment and management of Snowflake database objects (databases, schemas, roles, warehouses, grants). Build and maintain CI/CD pipelines for Snowflake infrastructure and object deployments. Develop and maintain Infrastructure as Code (IaC) using Terraform for Snowflake resources. Collaborate with DevOps and platform teams to integrate Snowflake deployments into enterprise CI/CD standards. Ensure compliance with organisational security, audit, and governance requirements. Troubleshoot and resolve infrastructure and deployment-related issues within Snowflake. Provide documentation and knowledge transfer to internal teams. Required Skills and Experience Strong hands-on experience with Snowflake, specifically from an infrastructure and platform engineering perspective. Proven experience implementing and managing Snowflake RBAC models. Solid experience using Terraform for provisioning and managing Snowflake resources. Experience building and supporting CI/CD pipelines (e.g., Azure DevOps, GitHub Actions, GitLab CI, or similar). Strong understanding of Infrastructure as Code, automation, and DevOps best practices. Experience deploying Snowflake database objects in a controlled and automated manner. Good understanding of cloud platforms (AWS, Azure, or GCP) in relation to Snowflake deployments. Strong troubleshooting and problem-solving skills. Desirable Skills Experience working within regulated or highly governed environments. Exposure to data platform operations or data engineering teams. Familiarity with release management and change control processes. Prior experience working in large-scale enterprise environments. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.
Snowflake Infrastructure Specialist 7/8-month contract - Inside IR35 - up to 550 per day London based - hybrid working - 2 days a week on site Insurance sector Role Overview We are seeking an experienced Snowflake Infrastructure Specialist to support our Infrastructure Delivery team on a contract basis. This role will be heavily focused on the infrastructure and platform engineering aspects of Snowflake, with an emphasis on automation, security, and scalable deployment practices. The successful candidate will work closely with platform, DevOps, and data engineering teams to ensure a robust, secure, and fully automated Snowflake environment. Key Responsibilities Design, implement, and manage Snowflake infrastructure with a strong focus on security, scalability, and automation. Implement and manage Snowflake RBAC (Role-Based Access Control), including roles, users, warehouses, and database-level security. Automate deployment and management of Snowflake database objects (databases, schemas, roles, warehouses, grants). Build and maintain CI/CD pipelines for Snowflake infrastructure and object deployments. Develop and maintain Infrastructure as Code (IaC) using Terraform for Snowflake resources. Collaborate with DevOps and platform teams to integrate Snowflake deployments into enterprise CI/CD standards. Ensure compliance with organisational security, audit, and governance requirements. Troubleshoot and resolve infrastructure and deployment-related issues within Snowflake. Provide documentation and knowledge transfer to internal teams. Required Skills and Experience Strong hands-on experience with Snowflake, specifically from an infrastructure and platform engineering perspective. Proven experience implementing and managing Snowflake RBAC models. Solid experience using Terraform for provisioning and managing Snowflake resources. Experience building and supporting CI/CD pipelines (e.g., Azure DevOps, GitHub Actions, GitLab CI, or similar). Strong understanding of Infrastructure as Code, automation, and DevOps best practices. Experience deploying Snowflake database objects in a controlled and automated manner. Good understanding of cloud platforms (AWS, Azure, or GCP) in relation to Snowflake deployments. Strong troubleshooting and problem-solving skills. Desirable Skills Experience working within regulated or highly governed environments. Exposure to data platform operations or data engineering teams. Familiarity with release management and change control processes. Prior experience working in large-scale enterprise environments. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.
City + Capital
City & Capital are currently working with one of the UK's most dynamic and fast-growing specialist property finance lenders who are renowned for their innovation and tailored products to suit the needs of a broad range of professional borrowers, such as property developers and investors. Our client currently offers a range of property-backed loans to cover bridging finance, development exits, commercial mortgages and buy to let. Due to success to date, the lender has now doubled the size of their UK loan book and team 6 times in the last 6 years, with plans to achieve this for a 7th time across the coming period. Due to these increasing levels of high activity, they are generating more and more customer and performance data than ever before and are embarking on a key project to best manage & utilise this. An agile and robust data management and utilisation plan will be key to the attainment of this. Our client is therefore seeking an individual who will play an integral role in building & maintaining the businesses core data infrastructure & to deliver on the demands as outlined below. You will work closely with the lenders Chief Mortgage Officer & Senior Data Lead within the role. This is also a role that comes with plenty of progression potential for those that are successful in the role. About the Role As a Data Engineer, you will play a key role in building and maintaining the business's core data infrastructure. Working closely with the Chief Mortgage Officer, Senior Data Lead and Market Analysts you will enable scalable reporting, clean data flows, and analytics-ready datasets that underpin everything from product development and underwriting to compliance and performance tracking. You'll take ownership of automated data pipelines, cloud infrastructure within Microsoft Fabric, and integrations with platforms like Salesforce and core lending systems. Your work will be vital to ensuring data is accurate, structured, and available powering both real-time business intelligence and future advanced analytics. Key Responsibilities Design and develop automated ETL/ELT pipelines using SQL and Python Integrate internal/external data sources via APIs and platform connectors Model and structure data for scalable analytics (e.g., star/snowflake schemas) Administer Microsoft Fabric Lakehouse and Azure services Optimise performance across queries, datasets, and pipelines Apply data validation, cleansing, and standardisation rules Document pipeline logic and contribute to business-wide metadata catalogues Collaborate with BI, Change, and Product teams to align data outputs to needs Support groundwork for future data science and machine learning initiatives The successful applicant will be proficient in SQL and Python, with a proven track record of building and maintaining ETL/ELT pipelines. Experience working with Microsoft Fabric, Azure Data Factory, and modern Lakehouse or data warehouse architecture is essential. You'll demonstrate a strong focus on data quality and governance and be adept at integrating third-party APIs and transforming raw data into analytics-ready assets. Prior experience in financial services or lending is preferred, and the ability to communicate data requirements clearly across business teams will be key to success in this role. You'll be a technically strong data professional with hands-on experience in pipeline development, cloud-based data infrastructure, and performance optimisation. You will be at your best when working collaboratively in fast-paced environments and when translating complex business needs into structured, reliable data systems. On?Offer Our client is ideally looking to pay between £50k - £705as a basic salary for the ideal individual, relevant to experience. Higher offers may also be considered for exceptional talent and potential. Salary will be complemented by a favourable bonus scheme too, that will significantly enhance annual earnings. Most notably, due to our clients continued growth & strong and proven promote from within policy, this is also a role that comes with plenty of progression potential, where excellent performance is delivered. In turn, this could see you propel both career standing & salary within, as you make a real impact on the role and business. The?role?will?be?based?in?our?clients?Mayfair?offices,?offering?a?collaborative?and?fast paced working environment. There is a reasonable amount of urgency to fill this position as you might expect, for the reasons outlined. We do not expect this role to be on the market for long! Therefore, if this role does sound like one that you are both qualified for and interested in then we look forward to your application as soon as possible. We do not expect this role to be on the market for long! We will aim to review your application as soon as possible and get back to you with an update following. We look forward to hearing from you. Kind Regards, The City and Capital Team
City & Capital are currently working with one of the UK's most dynamic and fast-growing specialist property finance lenders who are renowned for their innovation and tailored products to suit the needs of a broad range of professional borrowers, such as property developers and investors. Our client currently offers a range of property-backed loans to cover bridging finance, development exits, commercial mortgages and buy to let. Due to success to date, the lender has now doubled the size of their UK loan book and team 6 times in the last 6 years, with plans to achieve this for a 7th time across the coming period. Due to these increasing levels of high activity, they are generating more and more customer and performance data than ever before and are embarking on a key project to best manage & utilise this. An agile and robust data management and utilisation plan will be key to the attainment of this. Our client is therefore seeking an individual who will play an integral role in building & maintaining the businesses core data infrastructure & to deliver on the demands as outlined below. You will work closely with the lenders Chief Mortgage Officer & Senior Data Lead within the role. This is also a role that comes with plenty of progression potential for those that are successful in the role. About the Role As a Data Engineer, you will play a key role in building and maintaining the business's core data infrastructure. Working closely with the Chief Mortgage Officer, Senior Data Lead and Market Analysts you will enable scalable reporting, clean data flows, and analytics-ready datasets that underpin everything from product development and underwriting to compliance and performance tracking. You'll take ownership of automated data pipelines, cloud infrastructure within Microsoft Fabric, and integrations with platforms like Salesforce and core lending systems. Your work will be vital to ensuring data is accurate, structured, and available powering both real-time business intelligence and future advanced analytics. Key Responsibilities Design and develop automated ETL/ELT pipelines using SQL and Python Integrate internal/external data sources via APIs and platform connectors Model and structure data for scalable analytics (e.g., star/snowflake schemas) Administer Microsoft Fabric Lakehouse and Azure services Optimise performance across queries, datasets, and pipelines Apply data validation, cleansing, and standardisation rules Document pipeline logic and contribute to business-wide metadata catalogues Collaborate with BI, Change, and Product teams to align data outputs to needs Support groundwork for future data science and machine learning initiatives The successful applicant will be proficient in SQL and Python, with a proven track record of building and maintaining ETL/ELT pipelines. Experience working with Microsoft Fabric, Azure Data Factory, and modern Lakehouse or data warehouse architecture is essential. You'll demonstrate a strong focus on data quality and governance and be adept at integrating third-party APIs and transforming raw data into analytics-ready assets. Prior experience in financial services or lending is preferred, and the ability to communicate data requirements clearly across business teams will be key to success in this role. You'll be a technically strong data professional with hands-on experience in pipeline development, cloud-based data infrastructure, and performance optimisation. You will be at your best when working collaboratively in fast-paced environments and when translating complex business needs into structured, reliable data systems. On?Offer Our client is ideally looking to pay between £50k - £705as a basic salary for the ideal individual, relevant to experience. Higher offers may also be considered for exceptional talent and potential. Salary will be complemented by a favourable bonus scheme too, that will significantly enhance annual earnings. Most notably, due to our clients continued growth & strong and proven promote from within policy, this is also a role that comes with plenty of progression potential, where excellent performance is delivered. In turn, this could see you propel both career standing & salary within, as you make a real impact on the role and business. The?role?will?be?based?in?our?clients?Mayfair?offices,?offering?a?collaborative?and?fast paced working environment. There is a reasonable amount of urgency to fill this position as you might expect, for the reasons outlined. We do not expect this role to be on the market for long! Therefore, if this role does sound like one that you are both qualified for and interested in then we look forward to your application as soon as possible. We do not expect this role to be on the market for long! We will aim to review your application as soon as possible and get back to you with an update following. We look forward to hearing from you. Kind Regards, The City and Capital Team
